HR Toolkit: Resources to Support the Full HR Lifecycle | Workable https://resources.workable.com/hr-toolkit/ Tue, 10 Oct 2023 08:26:38 +0000 en-US hourly 1 https://wordpress.org/?v=6.3.1 5 real-life Insurance Broker interview questions https://resources.workable.com/insurance-broker-interview-questions Tue, 10 Oct 2023 08:26:38 +0000 https://resources.workable.com/?p=91224 These Insurance Broker interview questions are directly sourced from real hiring managers and they are ready to use. Make sure that you are interviewing the best insurance broker candidates. Sign up for Workable’s 15-day free trial to hire better, faster. 5 good Insurance Broker interview questions How much did you sell at your previous firm and how […]

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These Insurance Broker interview questions are directly sourced from real hiring managers and they are ready to use.

insurance agent interview questions

Make sure that you are interviewing the best insurance broker candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

5 good Insurance Broker interview questions

  1. How much did you sell at your previous firm and how much do you project to sell this year?
  2. Do you specialize in a line of business? If so, which one(s)?
  3. Do you currently have a book of business in play?
  4. How much have you produced in terms of sales?
  5. Can you give us a market insight?

Here are 5 essential interview questions with sample answers to help you identify the best candidates for this role.

1. How much did you sell at your previous firm and how much do you project to sell this year?

This question assesses past performance and future goals.

Sample answer

“Last year, I sold policies worth $1 million at my previous firm. Given the opportunities here, I project to sell around $1.5 million this year.”

2. Do you specialize in a line of business? If so, which one(s)?

Specializations can cater to specific client needs.

Sample answer

“Yes, I specialize in health and life insurance. I’ve found that focusing on these lines allows me to provide more tailored solutions to clients.”

3. Do you currently have a book of business in play?

This gauges the broker’s current client base.

Sample answer

“Yes, I have an active book of business with a mix of long-term clients and newer ones I’ve acquired over the past year.”

4. How much have you produced in terms of sales?

Understanding past sales gives insight into the broker’s performance.

Sample answer

“Over the past five years, I’ve produced sales totaling around $5 million, with consistent growth year over year.”

5. Can you give us a market insight?

This tests the broker’s knowledge of current market trends.

Sample answer

“Certainly. With the recent health crisis, there’s been a surge in demand for health insurance policies, especially those covering critical illnesses. It’s essential to stay updated with such trends to cater to client needs.”

What does a good Insurance Broker candidate look like?

An ideal Insurance Broker candidate should have a strong track record of sales, a deep understanding of insurance products, and the ability to build and maintain client relationships. They should be proactive, knowledgeable about market trends, and possess excellent communication skills to explain complex policies in simple terms.

Red flags

Be wary of candidates who lack knowledge about current market trends or seem unfamiliar with basic insurance products. A lack of enthusiasm for building client relationships or an overemphasis on hard selling without understanding client needs can also be concerning.

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Employment agreement policy template https://resources.workable.com/employment-agreement-policy Mon, 09 Oct 2023 14:31:26 +0000 https://resources.workable.com/?p=91215 A standardized employment agreement policy assists HR professionals in ensuring consistency, clarity, and legal compliance across all employment contracts. It streamlines the hiring process, reduces ambiguities, and fosters a transparent working relationship between the employer and the employee. What is the employment agreement policy? These agreements are essential in setting clear expectations, defining roles and […]

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A standardized employment agreement policy assists HR professionals in ensuring consistency, clarity, and legal compliance across all employment contracts. It streamlines the hiring process, reduces ambiguities, and fosters a transparent working relationship between the employer and the employee.

What is the employment agreement policy?

These agreements are essential in setting clear expectations, defining roles and responsibilities, and protecting the rights of both parties. By having a standardized policy, your organization ensures that all employment agreements are consistent, fair, and in line with organizational values and legal requirements.

An employment agreement policy should include:

  • A clear description of the employee’s job duties and responsibilities
  • Details about compensation, including salary, bonuses, and benefits
  • Information about employee benefits, such as health insurance, retirement plans, and paid time off
  • Provisions for terminating the employment relationship, including notice periods, severance pay, and non-compete clauses

Is there a difference between an employment agreement and an employment contract?

An employment agreement and an employment contract are terms that often get used interchangeably, yet they carry different implications and are utilized distinctly in various global contexts. 

The term employment agreement, predominantly used in the U.S., generally refers to a broader, sometimes informal understanding between employer and employee, which may or may not be legally binding. 

Conversely, employment contract is a term more common in European countries and Canada, typically referring to a formal, legally binding document that meticulously outlines the terms and conditions of employment, including specific job responsibilities, duration, compensation, and other pertinent terms.

Step-by-step instructions for writing your own employment agreement policy

  1. Review existing policies and agreements: Start by reviewing your organization’s current policies and agreements related to employment, including offer letters, contracts, and handbooks. Identify any gaps or areas that need clarification.
  2. Define job duties and responsibilities: Clearly outline the employee’s job duties and responsibilities. This section should provide a detailed description of the employee’s role, including specific tasks and expectations.
  3. Determine compensation and benefits: Outline the employee’s compensation package, including salary, bonuses, and benefits. Provide details about health insurance, retirement plans, and other perks.
  4. Establish termination procedures: Explain how the employment relationship can be terminated, including notice periods, severance pay, and non-compete clauses. Be sure to include provisions for both voluntary and involuntary termination.
  5. Include confidentiality and non-disclosure agreements: If appropriate, include provisions that protect your organization’s confidential information and intellectual property.
  6. Review and revise: Once you have drafted the policy, review it carefully and make any necessary revisions. Seek input from legal counsel and other relevant stakeholders.
  1. Implement and communicate: Once the policy is finalized, implement it immediately and communicate it clearly to all employees. Make sure everyone understands their rights and responsibilities under the new policy.

Employment agreement policy template

[Organization Name] 

Employment Agreement Policy

1. Brief & purpose

This policy outlines the terms and conditions of employment for [Organization Name] employees. It is designed to provide a clear understanding of the expectations and responsibilities of both the employee and the organization, and to establish a positive and productive work environment.

2. Job duties and responsibilities

The following job duties and responsibilities apply to all [Organization Name] employees:

  • Position description: Each employee shall have a clear understanding of their position description, including specific job duties and responsibilities. This information shall be provided to the employee upon hiring and updated as necessary.
  • Performance expectations: The organization shall establish performance expectations for each position, including measurable goals and objectives. Employees are expected to meet or exceed these performance expectations to maintain their employment status.
  • Work schedule: Employees shall adhere to a regular work schedule, unless otherwise approved by management. The organization reserves the right to modify work schedules as needed to meet business needs.
  • Job requirements: Employees are expected to perform their job duties in accordance with established policies, procedures, and standards. They must also comply with any applicable laws, regulations, and industry standards.
  • Professional development: The organization encourages professional development and may provide opportunities for training, education, and career advancement. Employees are expected to take advantage of these opportunities to enhance their skills and knowledge.
  • Collaboration: Employees are expected to collaborate with colleagues, departments, and other stakeholders to achieve organizational goals and objectives. They must foster a positive and respectful work environment that promotes teamwork, open communication, and mutual respect.
  • Compliance: Employees must comply with all organizational policies, procedures, and guidelines, as well as any applicable laws, regulations, and industry standards. They must immediately report any violations or suspected violations to their supervisor or HR representative.
  • Confidentiality: Employees must maintain confidentiality regarding sensitive information, including client data, financial reports, and trade secrets. They shall not disclose such information to unauthorized individuals or entities without prior written consent from the organization.
  • Intellectual property: Employees agree to assign all intellectual property rights to the organization for any inventions, designs, patents, copyrights, trademarks, or trade secrets developed during their employment. They shall not claim ownership or compensation for such intellectual property.
  • Return of property: Upon termination of employment, employees must return all organizational property, including equipment, software, documents, and confidential information. They shall also delete any confidential information stored on personal devices or cloud storage services.
  • Non-Compete clause: For a period of [X] years after termination, employees agree not to engage in any activity that is in competition with the organization’s business. This includes starting a competing business, working for a competitor, or soliciting clients or employees.
  • Dispute resolution: Any disputes arising from this policy shall be resolved through binding arbitration, in accordance with the rules of the American Arbitration Association. The parties agree to share equally in the costs of arbitration.

3. Compensation and benefits

Salary: The employee shall receive a salary of $X per year, paid in equal installments on the last day of each month.

Bonuses: The employee may be eligible for bonuses based on individual or company performance. Any bonuses will be paid in accordance with the organization’s bonus policy.

Benefits: The employee shall be entitled to the following benefits:

  • Health insurance: The organization will pay 80% of the premium cost for health insurance coverage for the employee and their dependents.
  • Retirement plan: The organization will contribute 4% of the employee’s salary to a retirement plan, subject to a maximum contribution of $X per year.
  • Paid time off: The employee shall be entitled to X days of paid vacation per year, plus X days of sick leave per year.
  • Other perks: The organization will provide X other perks, such as gym membership, free parking, and a flexible work schedule.

4. Termination procedures

  • Notice periods: The employee must provide at least X weeks’ written notice prior to terminating their employment with the organization.
  • Severance pay: In the event of involuntary termination, the organization will pay severance pay to the employee equal to X weeks’ salary.
  • Non-compete clauses: For a period of X years after termination, the employee agrees not to engage in any activity that is in competition with the organization’s business.

5. Confidentiality and non-disclosure agreements

The employee acknowledges that they have access to confidential information and intellectual property belonging to the organization. They agree to keep this information confidential and not disclose it to anyone without the organization’s prior written consent.

6. Review and revision

This policy may be reviewed and revised from time to time by the organization, and the employee will be notified of any changes.

7. Implementation and communication

This policy is effective immediately and supersedes all previous policies related to employment agreements. The organization will communicate this policy to all employees and ensure that everyone understands their rights and responsibilities under the new policy.

8. Governing law

This policy shall be governed by and construed in accordance with the laws of [State/Province].

9. Entire agreement

This policy constitutes the entire agreement between the employee and the organization regarding employment terms and conditions. No other agreements, representations, or warranties have been made.

10. Amendments

This policy may be amended from time to time by the organization, and the employee will be notified of any changes.

By signing below, the employee acknowledges that they have read, understood, and agreed to the terms and conditions outlined in this policy.

Employee signature: ________________________________ Date: _______________________________

Organization signature: ______________________________ Date: ______________________________

Disclaimer: This policy template is meant to provide general guidelines and should be used as a reference. It may not take into account all relevant local, state or federal laws and is not a legal document. Neither the author nor Workable will assume any legal liability that may arise from the use of this policy.

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7 real-life talent acquisition specialist interview questions https://resources.workable.com/talent-acquisition-specialist-interview-questions Tue, 03 Oct 2023 14:58:50 +0000 https://resources.workable.com/?p=91161 These talent acquisition specialist interview questions are directly sourced from real hiring managers and they are ready to use. Make sure that you are interviewing the best talent acquisition specialist candidates. Sign up for Workable’s 15-day free trial to hire better, faster. 7 good talent acquisition specialist interview questions In your opinion, what are some of […]

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These talent acquisition specialist interview questions are directly sourced from real hiring managers and they are ready to use.

hr officer interview questions

Make sure that you are interviewing the best talent acquisition specialist candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

7 good talent acquisition specialist interview questions

  1. In your opinion, what are some of the ways in which our company can find better candidates?
  2. Can you explain the steps of your talent acquisition process?
  3. With regard to the most recent job you filled, how did you identify the best candidates?
  4. What skills have you developed that make you a great talent acquisition specialist?
  5. How did you get into talent acquisition?
  6. How would your previous employer describe you?
  7. Why do you want to work for our company?

Here are 7 essential interview questions with sample answers to help you identify the best candidates for this role.

1. In your opinion, what are some of the ways in which our company can find better candidates?

This question seeks to understand the candidate’s innovative approaches to sourcing top talent and their ability to tailor strategies to specific company needs.

Sample answer:

“In my opinion, leveraging employee referrals, attending industry-specific networking events, and utilizing advanced AI-driven recruitment tools can significantly improve the quality of candidates. Tailoring job descriptions to be more inclusive can also attract a diverse talent pool.”

2. Can you explain the steps of your talent acquisition process?

This question aims to gauge the candidate’s systematic approach to recruitment and their understanding of the entire hiring lifecycle.

Sample answer

“Certainly! My process begins with understanding the job requirements, followed by sourcing candidates through various channels. I then screen resumes, conduct initial interviews, and coordinate with hiring managers for further rounds. After final interviews, I assist in the offer process and onboarding.”

3. With regard to the most recent job you filled, how did you identify the best candidates?

This question delves into the candidate’s recent experience and their ability to discern quality candidates from the pool.

Sample answer

“For the recent role, I focused on candidates with specific technical skills. I used a combination of behavioral and situational interviews to gauge their expertise and cultural fit. Feedback from team interactions also played a crucial role in the final decision.”

4. What skills have you developed that make you a great talent acquisition specialist?

This question assesses the candidate’s self-awareness and the value they bring to the role.

Sample answer

“Over the years, I’ve honed my skills in active listening, negotiation, and data-driven decision-making. My ability to build strong relationships with both candidates and hiring managers sets me apart.”

5. How did you get into talent acquisition?

This question provides insight into the candidate’s passion and journey into the recruitment field.

Sample answer

“I started in HR and was always drawn to the recruitment side. The thrill of matching the right candidate with the perfect role and seeing them thrive is what led me to specialize in talent acquisition.”

6. How would your previous employer describe you?

This question evaluates the candidate’s self-perception and their impact on previous roles.

Sample answer

“My previous employer would describe me as a proactive, results-driven professional who always goes the extra mile to find the best fit for the company.”

7. Why do you want to work for our company?

This question determines the candidate’s motivation and alignment with the company’s values and goals.

Sample answer

“I’ve always admired your company’s commitment to innovation and diversity. I believe my skills and experience align well with your values, and I’m excited about the opportunity to contribute to your growth.”

What does a good talent acquisition specialist candidate look like?

A stellar Talent Acquisition Specialist is not just adept at sourcing and interviewing but also understands the company’s culture, values, and long-term goals. They are proactive, data-driven, and possess excellent interpersonal skills to build strong relationships.

Red flags

Over-reliance on traditional methods: If a candidate solely depends on traditional recruitment methods like job boards and doesn’t leverage modern tools like LinkedIn, AI-driven platforms, or social media, they might not be keeping up with the evolving recruitment landscape.

Lack of metrics or data-driven insights: If a Talent Acquisition Specialist doesn’t measure their success with metrics like time-to-hire, quality of hire, or candidate experience, they might not be as results-oriented as the role demands.

Inconsistent communication: If there are inconsistencies in what they say during the interview or between interviews, or if they cannot clearly communicate their processes and strategies, it’s a sign of potential communication issues down the line.

No adaptability to feedback: A candidate who seems defensive or unwilling to adapt to feedback during hypothetical scenarios might struggle with real-time feedback in a team setting.

Lack of passion for the role: If a candidate seems more focused on the perks of the job rather than the core responsibilities or doesn’t display enthusiasm for talent acquisition, they might not be genuinely invested in the role.

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7 real-life head of people operations interview questions https://resources.workable.com/head-of-people-operations-interview-questions Wed, 04 Oct 2023 12:20:19 +0000 https://resources.workable.com/?p=91162 These head of people operations interview questions are directly sourced from real hiring managers and they are ready to use. Make sure that you are interviewing the best head of people operations candidates. Sign up for Workable’s 15-day free trial to hire better, faster. 7 good head of people operations interview questions In your previous role, […]

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These head of people operations interview questions are directly sourced from real hiring managers and they are ready to use.

hr-manager

Make sure that you are interviewing the best head of people operations candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

7 good head of people operations interview questions

  1. In your previous role, how did you support change within the organization?
  2. We have a unique company culture. How do we keep our culture at scale?
  3. What metrics do you measure in recruitment analytics?
  4. How do you avoid micromanaging your team?
  5. What are your top three people initiatives for the year?
  6. Why did you leave your prior company?
  7. Tell me about your experience in previous roles.

Here are 7 essential interview questions with sample answers to help you identify the best candidates for this role.

1. In your previous role, how did you support change within the organization?

Supporting change within an organization is a complex task that requires strategic planning and effective communication.

Sample answer

“In my previous role, I initiated a series of town hall meetings to communicate the reasons for the change and its benefits. I also established a feedback loop where employees could voice their concerns and suggestions, ensuring everyone felt heard and involved.”

2. We have a unique company culture. How do we keep our culture at scale?

Maintaining a company’s unique culture while scaling is challenging but essential for long-term success.

Sample answer

“To preserve our unique culture, I would focus on clear communication of our core values, invest in leadership training to ensure consistency in management styles, and regularly gather feedback from employees to make necessary adjustments.”

3. What metrics do you measure in recruitment analytics?

Recruitment analytics provide insights into the effectiveness of the hiring process and help in making data-driven decisions.

Sample answer

“I prioritize metrics like time-to-hire, quality of hire, candidate experience, and source of hire. These metrics offer a comprehensive view of our recruitment process’s efficiency and effectiveness.”

4. How do you avoid micromanaging your team?

Micromanagement can stifle creativity and reduce employee morale.

Sample answer

“I believe in empowering my team by setting clear expectations and providing them with the necessary resources. Regular check-ins and feedback sessions help in understanding their challenges and ensuring they are on the right track without being overly intrusive.”

5. What are your top three people initiatives for the year?

People initiatives are strategies aimed at enhancing employee experience and organizational growth.

Sample answer:

“My top three initiatives would be implementing a comprehensive employee wellness program, enhancing our diversity and inclusion efforts, and setting up a mentorship program to foster growth and development.”

6. Why did you leave your prior company?

This question seeks to understand the candidate’s motivations and potential red flags.

Sample answer

“I left my previous company because I was looking for new challenges and opportunities to grow. While I learned a lot there, I felt it was time to step out of my comfort zone and contribute to a different organization.”

7. Tell me about your experience in previous roles.

This question delves into the candidate’s professional journey and accomplishments.

Sample answer

“I have over a decade of experience in people operations, starting as an HR executive and gradually moving up the ranks. In my last role, I successfully led a team of 20 HR professionals, implemented new HR tech solutions, and reduced employee turnover by 15%.”

What does a good head of people operations candidate look like?

A competent Head of People Operations candidate possesses a blend of strategic thinking, excellent communication skills, and a deep understanding of organizational dynamics. They should demonstrate a proven track record of driving change, fostering a positive work culture, and leveraging data to make informed decisions.

Their approach should be people-centric, ensuring that employees feel valued and supported.

Red flags

When interviewing for a head of people operations, several red flags can indicate potential issues. Be wary of candidates who provide vague or inconsistent answers, as this might hint at dishonesty or a lack of clarity about their experience. If they struggle to give specific examples of their past work, they might be exaggerating their qualifications.

A focus on administrative tasks over strategic initiatives can suggest a lack of leadership vision. Avoid candidates who dodge discussions about past challenges or mistakes, as this could indicate an inability to learn from experiences.

It’s concerning if they’re unaware of current HR trends or show poor listening skills. A lack of questions about the company might hint at disinterest, while consistent negativity about previous roles can raise questions about their professionalism.

Ignoring the importance of diversity and inclusion or being defensive when receiving feedback are also significant concerns. It’s crucial to assess not just their qualifications but also their interpersonal skills and alignment with company values.

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8 real-life CHRO interview questions https://resources.workable.com/chro-interview-questions Wed, 04 Oct 2023 13:48:48 +0000 https://resources.workable.com/?p=91163 These CHRO interview questions are directly sourced from real hiring managers and they are ready to use. Make sure that you are interviewing the best CHRO candidates. Sign up for Workable’s 15-day free trial to hire better, faster. 8 good CHRO interview questions What does “culture” mean? How have you measured company culture in the past? […]

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These CHRO interview questions are directly sourced from real hiring managers and they are ready to use.

vp of hr interview questions

Make sure that you are interviewing the best CHRO candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

8 good CHRO interview questions

  1. What does “culture” mean?
  2. How have you measured company culture in the past?
  3. Do we have a differentiated culture?
  4. How many cultures do you see our company representing?
  5. What should be HR’s top priority at this company?
  6. What are your top three people initiatives for the year?
  7. Discuss your relationship with the CEO and other members of the executive team.
  8. Give me an example of when you had to comply with a policy that you didn’t agree with.

Here are 8 essential interview questions with sample answers to help you identify the best candidates for this role.

1. What does “culture” mean?

Culture refers to the shared values, beliefs, and practices within an organization.

Sample answer

“To me, ‘culture’ signifies the collective mindset and behaviors of an organization. It’s the unwritten code that guides how employees interact, make decisions, and approach their work.”

2. How have you measured company culture in the past?

Understanding the metrics and methods used to gauge culture can provide insights into a CHRO’s approach.

Sample answer

“I’ve used a combination of employee engagement surveys, feedback sessions, and attrition rates to measure company culture. These tools help identify areas of strength and opportunities for improvement.”

3. Do we have a differentiated culture?

This question assesses the candidate’s perception of the company’s unique cultural attributes.

Sample answer

“From my observations, your company has a culture that emphasizes innovation and collaboration, setting it apart from many traditional firms.”

4. How many cultures do you see our company representing?

This question delves into the candidate’s understanding of diversity and inclusion.

Sample answer

“While the company has a unified organizational culture, it’s evident that there’s a rich tapestry of sub-cultures representing various departments, geographies, and backgrounds.”

5. What should be HR’s top priority at this company?

Understanding the candidate’s vision for HR’s role can be telling.

Sample answer

“HR’s top priority should be aligning talent management strategies with business goals, ensuring that the company has the right people in the right roles to drive growth.”

6. What are your top three people initiatives for the year?

This question seeks to understand the candidate’s strategic priorities.

Sample answer

“My top three initiatives would be enhancing leadership development programs, implementing a more robust diversity and inclusion strategy, and optimizing talent acquisition processes.”

7. Discuss your relationship with the CEO and other members of the executive team.

The CHRO’s relationship with top executives is crucial for HR’s success.

Sample answer:

“I’ve always maintained a collaborative relationship with CEOs and executive teams, ensuring that HR’s strategies align with overall business objectives and that we’re addressing leadership’s primary concerns.”

8. Give me an example of when you had to comply with a policy that you didn’t agree with.

This question tests the candidate’s adaptability and professionalism.

Sample answer

“At a previous company, there was a hiring freeze policy I didn’t agree with. However, I understood the financial rationale behind it and worked within those constraints, focusing on internal talent development.”

What does a good CHRO candidate look like?

A standout CHRO candidate is more than just an experienced HR professional. They are strategic visionaries who understand the intricate balance between business objectives and human capital. A strong CHRO candidate will have a proven track record of aligning HR initiatives with business goals, driving organizational change, and fostering a culture of continuous learning and innovation. They should be adept at leveraging data analytics to make informed decisions and predict future HR trends.

In terms of interpersonal skills, an ideal CHRO will be an exceptional communicator, able to articulate complex HR strategies to other members of the executive team and ensure that these strategies resonate throughout all levels of the organization. Their leadership style should be both empathetic and decisive, recognizing the value of diverse perspectives while also being able to make tough decisions when necessary.

Furthermore, given the evolving nature of the workplace, a top-tier CHRO candidate should demonstrate a commitment to diversity, equity, and inclusion. They should have experience implementing D&I initiatives and show a genuine passion for creating an inclusive work environment where all employees feel valued and heard.

Lastly, their relationship with other executives, especially the CEO, is crucial. A good CHRO will have experience collaborating closely with executive peers, acting as both a sounding board and a strategic partner. They should be seen as a trusted advisor, someone who brings a unique, people-focused perspective to high-level business discussions.

Red flags

Lack of strategic vision: If a candidate focuses solely on tactical HR tasks without discussing broader strategic initiatives, it might indicate a lack of experience or vision necessary for a CHRO role.

Poor communication skills: A CHRO needs to communicate complex ideas clearly. If they struggle to articulate their thoughts during the interview or don’t engage effectively with different stakeholders, it’s a concern.

No emphasis on data: Modern CHROs leverage data to make informed decisions. A lack of familiarity or emphasis on HR analytics can be a significant gap.

Limited D&I experience: In today’s globalized world, a CHRO without a strong background in diversity and inclusion initiatives might not be equipped to handle the complexities of a diverse workforce.

Overemphasis on past achievements: While past successes are essential, a candidate who doesn’t show a forward-thinking mindset or a willingness to adapt to new challenges might struggle in a dynamic business environment.

Tense past executive relationships: If a candidate hints at strained relationships with past CEOs or executive teams, it might indicate potential collaboration issues in the future.

When considering a CHRO candidate, it’s essential to look beyond their resume and assess their vision, adaptability, and how they approach the ever-evolving challenges in the HR landscape.

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5 real-life compensation and benefits manager interview questions https://resources.workable.com/compensation-and-benefits-manager-interview-questions Thu, 05 Oct 2023 12:06:51 +0000 https://resources.workable.com/?p=91187 These compensation and benefits manager interview questions are directly sourced from real hiring managers and they are ready to use. Make sure that you are interviewing the best compensation and benefits manager candidates. Sign up for Workable’s 15-day free trial to hire better, faster. 5 good compensation and benefits manager interview questions Have you had […]

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These compensation and benefits manager interview questions are directly sourced from real hiring managers and they are ready to use.

Compensation Analyst interview questions

Make sure that you are interviewing the best compensation and benefits manager candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

5 good compensation and benefits manager interview questions

  1. Have you had experience presenting to a board’s compensation committee in a public company?
  2. Can you share your experience implementing benefits and creating structures for smaller companies?
  3. How have you demonstrated management capabilities, both with people and vendors, in larger organizations?
  4. For smaller companies, have you had more hands-on experiences?
  5. Do you have specific experience with 401(k) plans, as our company has particular needs in that area?

Here are 5 essential interview questions with sample answers to help you identify the best candidates for this role.

1. Have you had experience presenting to a board’s compensation committee in a public company?

Engaging with a board’s compensation committee is a vital aspect of the role in larger, public companies.

Sample answer

“Yes, I’ve presented to the compensation committee multiple times in my previous role at XYZ Corp. I provided insights on market trends, proposed compensation structures, and ensured our packages were competitive and aligned with company goals.”

2. Can you share your experience implementing benefits and creating structures for smaller companies?

Smaller companies often require more tailored benefits structures due to budget constraints and unique needs.

Sample answer

“At ABC Start-up, I designed a flexible benefits program that allowed employees to choose the benefits most relevant to them, ensuring satisfaction while staying within our budget.”

3. How have you demonstrated management capabilities, both with people and vendors, in larger organizations?

Managing both internal teams and external vendors is crucial for this role.

Sample answer

“In my role at DEF Ltd., I led a team of five and oversaw relationships with multiple vendors. I ensured timely reviews, negotiations, and managed any conflicts or issues that arose, ensuring smooth operations.”

4. For smaller companies, have you had more hands-on experiences?

Smaller companies often require a more hands-on approach due to limited resources.

Sample answer

“Absolutely. At GHI Tech, I was directly involved in every aspect of the compensation and benefits process, from designing to implementing and even addressing individual employee queries.”

5. Do you have specific experience with 401(k) plans, as our company has particular needs in that area?

401(k) plans are a significant component of employee benefits in many U.S. companies.

Sample answer

“Yes, I’ve managed 401(k) plans at both large and small companies. I’ve worked closely with plan providers, ensured compliance, and conducted regular employee education sessions about maximizing their benefits.”

What does a good compensation and benefits manager candidate look like?

An ideal candidate for this role should possess a deep understanding of compensation and benefits structures across various company sizes. They should be adept at data analysis, negotiations, and have a track record of designing competitive packages that align with business goals. Strong communication skills, especially when presenting to senior stakeholders, and a hands-on approach, especially in smaller companies, are also essential.

Red flags

Watch out for candidates who lack experience with diverse company sizes or specific benefits like 401(k) plans if that’s crucial for your organization. A lack of strategic vision or an over-reliance on one-size-fits-all solutions can also be concerning. Additionally, poor communication skills or a lack of confidence when discussing presentations to senior stakeholders might indicate potential challenges in the role.

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8 real-life Chief Revenue Officer (CRO) interview questions https://resources.workable.com/chief-revenue-officer-cro-interview-questions Thu, 05 Oct 2023 12:38:41 +0000 https://resources.workable.com/?p=91188 These Chief Revenue Officer interview questions are directly sourced from real hiring managers and they are ready to use. Make sure that you are interviewing the best Chief Revenue Officer candidates. Sign up for Workable’s 15-day free trial to hire better, faster. 8 good CRO interview questions How would you run an annual planning process? […]

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These Chief Revenue Officer interview questions are directly sourced from real hiring managers and they are ready to use.

sales interview questions

Make sure that you are interviewing the best Chief Revenue Officer candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

8 good CRO interview questions

  1. How would you run an annual planning process?
  2. What forecast process would you implement here?
  3. What KPIs do you rely on when managing a business?
  4. What sales methodology do you follow?
  5. What strategies have you implemented that have successfully decreased churn and/or increased existing customer expansion?
  6. How do you best enforce collaboration between sales and customer success?
  7. How have you successfully aligned sales and marketing in prior roles?
  8. What needs to be included in the Sales Rules of Engagement?

Here are 8 essential interview questions with sample answers to help you identify the best candidates for this role.

1. How would you run an annual planning process?

This question gauges the candidate’s strategic planning capabilities.

Sample answer

“I start by reviewing the previous year’s performance metrics, then gather input from key stakeholders. Based on this, I set clear revenue goals, allocate resources, and outline strategies to achieve these targets.”

2. What forecast process would you implement here?

Understanding forecasting methods is crucial for revenue predictions.

Sample answer

“I’d implement a rolling forecast approach, updated monthly. This allows for real-time adjustments based on market changes and provides a more accurate revenue prediction.”

3. What KPIs do you rely on when managing a business?

KPIs provide insights into business performance.

Sample answer

“I focus on Monthly Recurring Revenue (MRR), Customer Acquisition Cost (CAC), Lifetime Value (LTV), and churn rate. These metrics offer a comprehensive view of revenue health.”

4. What sales methodology do you follow?

Different sales methodologies suit different businesses.

Sample answer

“I’ve found success with the Challenger Sale methodology, focusing on teaching, tailoring, and taking control of the sales process.”

5. What strategies have you implemented that have successfully decreased churn and/or increased existing customer expansion?

Customer retention is as vital as acquisition.

Sample answer

“I introduced a post-sale customer success team dedicated to onboarding and training, ensuring clients derive maximum value from our product, leading to increased renewals and upsells.”

6. How do you best enforce collaboration between sales and customer success?

Seamless collaboration ensures customer satisfaction.

Sample answer:

“I hold joint meetings and set shared goals. This fosters a unified approach where both teams are invested in customer success.”

7. How have you successfully aligned sales and marketing in prior roles?

Alignment ensures consistent messaging and efficient lead conversion.

Sample answer

“I initiated regular sync-up meetings, co-created content strategies, and established a feedback loop, ensuring both teams were aligned in their efforts.”

8. What needs to be included in the Sales Rules of Engagement?

Clear rules prevent internal conflicts and ensure focus.

Sample answer

“The rules should define lead ownership, territory divisions, conflict resolution processes, and guidelines for pricing and discounting.”

What does a good CRO candidate look like?

An ideal CRO candidate should have a proven track record of driving revenue growth, expertise in sales methodologies, and the ability to align multiple teams towards a common goal. They should be data-driven, possess strong leadership skills, and have experience in both customer acquisition and retention strategies.

Red flags

Beware of candidates who lack a clear strategy for aligning sales and marketing or don’t emphasize the importance of customer success in revenue generation. A CRO who doesn’t rely on data for decision-making or lacks experience in diverse industries might not be adaptable to changing market dynamics.

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5 real-life junior account manager interview questions https://resources.workable.com/junior-account-manager-interview-questions Mon, 09 Oct 2023 11:51:38 +0000 https://resources.workable.com/?p=91213 These Junior Account Manager interview questions are directly sourced from real hiring managers and they are ready to use. Make sure that you are interviewing the best junior account manager candidates. Sign up for Workable’s 15-day free trial to hire better, faster. 5 good junior account manager interview questions Discuss a time when you performed an analysis […]

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These Junior Account Manager interview questions are directly sourced from real hiring managers and they are ready to use.

account-manager

Make sure that you are interviewing the best junior account manager candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

5 good junior account manager interview questions

  1. Discuss a time when you performed an analysis and it was incorrect. What did you do to correct it and what did you learn?
  2. Imagine you need additional resources to deliver a project to a client. How would you go about sourcing them?
  3. Tell me about a complex problem you faced and the solution you proposed. What alternatives did you consider?
  4. How quickly do you make decisions? How do you do it? Do you prefer thinking things through carefully before making a decision or acting on instinct?
  5. What is critical to maintaining a strong client relationship?

Here are 5 essential interview questions with sample answers to help you identify the best candidates for this role.

1. Discuss a time when you performed an analysis and it was incorrect. What did you do to correct it and what did you learn?

Understanding mistakes and learning from them is crucial.

Sample answer

“Once, I misinterpreted client feedback, leading to an incorrect analysis. When I realized the error, I immediately informed my supervisor, corrected it, and presented the revised analysis. I learned the importance of double-checking and seeking clarification when unsure.”

2. Imagine you need additional resources to deliver a project to a client. How would you go about sourcing them?

Resource management is a key aspect of the role.

Sample answer

“I’d first identify the specific resources needed, then check internally if they’re available. If not, I’d discuss with my supervisor about outsourcing or reallocating resources from other projects, ensuring timely delivery without compromising quality.”

3. Tell me about a complex problem you faced and the solution you proposed. What alternatives did you consider?

Problem-solving skills are essential.

Sample answer

“A client was unhappy with our initial proposal. I analyzed their feedback, proposed a revised strategy, and considered alternative solutions like bringing in a specialist or using a different platform. The revised strategy was well-received.”

4. How quickly do you make decisions? How do you do it? Do you prefer thinking things through carefully before making a decision or acting on instinct?

Decision-making style can impact client relationships.

Sample answer

“I prefer a balanced approach. For critical decisions, I take time to analyze and think things through. However, in fast-paced situations, I trust my instincts while ensuring I have enough information.”

5.  What is critical to maintaining a strong client relationship?

Client relationships are the backbone of the role.

Sample answer

“Clear communication, understanding their needs, delivering on promises, and being proactive in addressing concerns are critical. Regular check-ins and feedback sessions also help in strengthening the relationship.”

What does a good Junior Account Manager candidate look like?

A strong Junior Account Manager candidate should possess excellent communication skills, a proactive approach to problem-solving, and the ability to manage resources efficiently. They should demonstrate a keen understanding of client needs, be adaptable, and show a willingness to learn and grow within the role.

Red flags

Be cautious of candidates who avoid discussing mistakes or show an inability to adapt to changing client needs. A lack of emphasis on clear communication or not valuing client relationships can also be concerning. Additionally, if a candidate seems indecisive or lacks confidence in decision-making, it might indicate potential challenges in the role.

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7 real-life staff accountant interview questions https://resources.workable.com/staff-accountant-interview-questions Mon, 09 Oct 2023 12:22:26 +0000 https://resources.workable.com/?p=91214 These staff accountant interview questions are directly sourced from real hiring managers and they are ready to use. Make sure that you are interviewing the best staff accountant candidates. Sign up for Workable’s 15-day free trial to hire better, faster. 7 good staff accountant interview questions What do you do to ensure accounting accuracy? If you’re doing […]

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These staff accountant interview questions are directly sourced from real hiring managers and they are ready to use.

accountant interview questions

Make sure that you are interviewing the best staff accountant candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

7 good staff accountant interview questions

  1. What do you do to ensure accounting accuracy?
  2. If you’re doing a physical inventory account and you find a big difference, what do you do?
  3. What documentation do you use when sending invoices?
  4. How have you ensured accuracy in your work?
  5. How do you manage multiple tasks when an important deadline is approaching?
  6. What was your favorite high school course?
  7. Are you comfortable using technology on the job?

Here are 7 essential interview questions with sample answers to help you identify the best candidates for this role.

1. What do you do to ensure accounting accuracy?

Ensuring accuracy is fundamental in accounting.

Sample answer

“I consistently double-check my entries and use accounting software that has built-in error detection. Additionally, I stay updated with accounting standards and guidelines to ensure compliance.”

2. If you’re doing a physical inventory account and you find a big difference, what do you do?

Handling discrepancies is a common challenge in accounting.

Sample answer

“I would first recheck the count. If the discrepancy remains, I’d review recent transactions, check for documentation errors, and consult with the inventory team to identify any potential oversights.”

3. What documentation do you use when sending invoices?

Proper documentation ensures clarity in transactions.

Sample answer:

“I use detailed invoices that include item descriptions, quantities, prices, terms of payment, and the client’s purchase order number. I also attach any supporting documents, like delivery receipts or contracts, for reference.”

4. How have you ensured accuracy in your work?

Accuracy is paramount in accounting roles.

Sample answer

“I always reconcile accounts regularly, use automated tools for error detection, and maintain a checklist for monthly closing processes to ensure no steps are missed.”

5. How do you manage multiple tasks when an important deadline is approaching?

Time management skills are crucial in accounting roles.

Sample answer

“I prioritize tasks based on their urgency and importance. I also break down larger tasks into manageable steps and set specific milestones. If needed, I’ll seek assistance or delegate to ensure timely completion.”

6. What was your favorite high school course?

This question provides insight into a candidate’s background and interests.

Sample answer:

“I enjoyed Mathematics the most. It challenged me to think critically and solve problems, skills I use daily as an accountant.”

7. Are you comfortable using technology on the job?

Modern accounting relies heavily on technology.

Sample answer

“Absolutely. I’m proficient in various accounting software like QuickBooks and Excel. I believe leveraging technology streamlines processes and enhances accuracy.”

What does a good Staff Accountant candidate look like?

A strong Staff Accountant candidate should have a keen eye for detail, be well-versed in accounting principles, and possess excellent analytical skills. They should be comfortable using accounting software and have a proactive approach to problem-solving. Good communication skills, both written and verbal, are also essential to convey financial information clearly.

Red flags

Beware of candidates who lack a systematic approach to tasks or are unfamiliar with basic accounting software. A reluctance to adapt to new technology or methods can also be concerning. Additionally, if a candidate seems unsure about basic accounting principles or lacks problem-solving skills, they might not be the right fit.

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New employee forms https://resources.workable.com/new-employee-forms Fri, 06 Oct 2023 15:32:56 +0000 https://resources.workable.com/?p=91203 As an HR professional, you understand the importance of having the necessary paperwork in place when onboarding new employees. This is not just a template that you can easily download. We will provide you with a complete set of templates for all the crucial new employee forms, along with valuable tips to streamline your onboarding […]

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As an HR professional, you understand the importance of having the necessary paperwork in place when onboarding new employees.

This is not just a template that you can easily download. We will provide you with a complete set of templates for all the crucial new employee forms, along with valuable tips to streamline your onboarding process. Let’s dive in!

What are new employee forms?

New employee forms are a collection of documents that are filled out by new hires during the onboarding process. These forms serve multiple purposes, including:

1. Compliance

New employee forms ensure that your organization complies with federal and state regulations regarding employment eligibility, taxation, and reporting.

2. Information Gathering

These forms collect essential information about the new employee, such as personal details, emergency contacts, and demographic data.

3. Policy acknowledgment

New employee forms include acknowledgments for company policies, employee handbooks, and benefits information.

4. Documentation

Forms like the Form I-9 and W-4 verify the employee’s eligibility to work in the United States and determine the correct amount of federal income tax withholding.

By having new employees complete these forms, you can establish a solid foundation for their employment journey and ensure a smooth onboarding process.

New Employee forms

Now let’s explore the various new employee forms that are essential for a seamless onboarding process. Each form serves a specific purpose and contributes to the overall compliance and efficiency of your HR operations. Feel free to use the provided links to download the templates and adapt them to your organization’s requirements.

Employment Eligibility Verification (Form I-9)

The Form I-9, also known as the Employment Eligibility Verification, is a crucial document for verifying a new employee’s identity and eligibility to work in the United States. This form is required by the U.S. Citizenship and Immigration Services (USCIS) and must be completed by the employee within three days of their employment start date. As an HR professional, it is your responsibility to ensure that the employee provides the necessary identification documents and that the form is properly completed. You can download the Form I-9 template here.

Federal Withholding Form (W-4)

The W-4 form is used to determine the correct amount of federal income tax to withhold from an employee’s paycheck. It is crucial for HR professionals to provide new employees with this form and ensure that it is completed accurately. The information provided on the W-4 form helps employers calculate the correct withholding amount and ensures compliance with federal tax regulations. You can download the W-4 template here.

State Tax Withholding Forms

In addition to federal taxes, some states require employees to complete state tax withholding forms. These forms help determine the correct amount of state income tax to withhold from an employee’s paycheck. To ensure compliance, it is essential to familiarize yourself with the specific requirements of your state and provide the relevant state tax withholding forms to your new employees. You can find state-specific tax withholding forms on the IRS website.

Statement of Prior Federal Service (SF-144)

The SF-144 form, also known as the Statement of Prior Federal Service, is required for employees with prior federal service. It helps determine retirement benefits and other entitlements based on their previous federal employment. HR professionals should provide this form to new employees who have previously worked for the federal government. You can download the SF-144 template here.

Employee Address Form

The Employee Address Form is specific to Bureau of Labor Statistics (BLS) new employees. It collects essential contact information to ensure effective communication and accurate record-keeping. HR professionals working in the BLS should provide this form to new hires for address verification and contact details. You can download the Employee Address Form template here.

Fast Start Direct Deposit (FMS-2231)

The Fast Start Direct Deposit form is used to set up direct deposit for an employee’s salary. Direct deposit offers convenience for both employees and employers, eliminating the need for physical checks and ensuring timely payments. HR professionals should provide this form to new hires to facilitate the direct deposit process. You can download the Fast Start Direct Deposit template here.

Emergency Information (DL1-65)

The Emergency Information form collects important contact details for an employee’s emergency contacts. It is crucial for HR professionals to have this information on file in case of any emergencies or unforeseen circumstances. HR professionals should provide this form to new employees to ensure the safety and well-being of everyone in the organization. You can download the Emergency Information template here.

Self-Identification of Disability (SF-256)

The SF-256 form, also known as the Self-Identification of Disability form, allows employees to voluntarily disclose their disability status. This information helps organizations track and monitor diversity and inclusion efforts. HR professionals should provide this form to new employees to ensure equal opportunities and accommodations. You can download the Self-Identification of Disability template here.

Ethnicity and Race Identification (SF-181)

The SF-181 form, also known as the Ethnicity and Race Identification form, collects data on an employee’s ethnicity and race. This information is used for statistical purposes to ensure equal employment opportunities and diversity in the workplace. HR professionals should provide this form to new employees to promote inclusivity and track diversity initiatives. You can download the Ethnicity and Race Identification template here.

Appointment of Affidavits (SF-61)

The SF-61 form, also known as the Appointment of Affidavits, is used to appoint individuals authorized to administer oaths or affirmations. HR professionals should provide this form to new employees who may be required to administer oaths or affirmations as part of their job duties. You can download the Appointment of Affidavits template here.

Previous Investigations Check (PIC) (DL1-7007)

The DL1-7007 form, also known as the Previous Investigations Check (PIC), is used to verify whether a new employee has previously undergone any background investigations. HR professionals should provide this form to new hires to gather information about their previous investigations, ensuring transparency and compliance. You can download the Previous Investigations Check (PIC) template here.

Declaration for Federal Employment (OF-306)

The OF-306 form, also known as the Declaration for Federal Employment, collects information about an employee’s suitability for federal employment. HR professionals should provide this form to new employees to gather information related to their background, conduct, and fitness for federal employment. You can download the Declaration for Federal Employment template here.

Remember, these forms are crucial for compliance, information gathering, and policy acknowledgment.

By using our policy templates and following our tips, you can save time and effort while ensuring a smooth onboarding experience for your new hires. 

Disclaimer: This policy template is meant to provide general guidelines and should be used as a reference. It may not take into account all relevant local, state or federal laws and is not a legal document. Neither the author nor Workable will assume any legal liability that may arise from the use of this policy.

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Your PDP template: a tool for your team to shine https://resources.workable.com/hr-terms/professional-development-plan-pdp-template Fri, 29 Sep 2023 12:50:19 +0000 https://resources.workable.com/?p=90977 In today’s fast-paced corporate world, charting out one’s professional journey is not a luxury but a necessity. It’s not just about career trajectories, opportunities, and advancement potential – it’s also about personal development. This, of course, requires deliberate planning and self-awareness. You and your teams can’t grow and flourish unless they know their shortcomings well […]

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In today’s fast-paced corporate world, charting out one’s professional journey is not a luxury but a necessity. It’s not just about career trajectories, opportunities, and advancement potential – it’s also about personal development.

This, of course, requires deliberate planning and self-awareness. You and your teams can’t grow and flourish unless they know their shortcomings well enough such that they can grow out of these shortcomings with smart development and growth.

That’s where a personal development plan can come in incredibly useful. Often referred to as a PDP for short, it’s a roadmap for professionals to not only set goals, but identify the right targets and provide the means to achieve them.

Here’s everything you want to know about a PDP, and we even have a template ready for your use to ensure the holistic development of any professional – not just yourself.

Related: Employee development and the Peter Principle

What is a PDP?

A Personal Development Plan (PDP) is a vital tool that encourages self-awareness, continuous growth, and progression in a professional setting. Not only does it pave the way for skill enhancement, but it also aids in setting clear career objectives.

By having a visual guide and regular check-ins, professionals stay on track, motivated, and accountable.

How is this specific PDP template designed?

This particular template caters to both the professional and the personal side of an employee. It combines both past and present evaluations for a holistic development experience and, more importantly, has a detailed action plan.

That action plan breaks goals down into measurable objectives and then into actionable steps – making an overall development plan more achievable. This ensures clarity, focus, and a tangible sense of accomplishment.

Who should use this PDP?

HR professionals, employers, team leaders, and managers can introduce this PDP template to their teams, irrespective of the scale of the organization.

Honestly, anyone can use this template. It’s ideal for any professional looking to organize, monitor, and accelerate their career trajectory so they can succeed in the areas that they want to grow in.

When should a PDP be used?

Consider the PDP, especially this version, to be dynamic and perpetually evolving. It should be used continuously throughout a professional’s journey, and adapted according to that professional’s progress towards their objectives and goals.

Regular reviews are a must – for example, establish quarterly updates and check-ins to ensure that goals stay relevant and timely, and that accomplishments are celebrated as deserved.

Where can the PDP be implemented?

This PDP can be incorporated into an employee’s annual reviews, onboarding processes, or even as a self-initiated tool by employees looking to optimize their growth and development.

What’s the difference between a PDP and a PIP?

This is important: don’t confuse the PDP with the much-feared PIP. The PDP is a proactive, forward-looking document that outlines an individual’s goals, skills they want to acquire, and steps they plan to take for personal and professional development.

In contrast, a Performance Improvement Plan (PIP) is a reactive tool used by employers to address specific areas where an employee is underperforming, detailing the corrective actions required to meet the expected standards within a set timeframe.

In short: PDPs focus on growth and potential, while PIPs address existing performance deficiencies.

How do I make the most of this PDP?

1. Take time to reflect: The past and present sections encourage a balanced reflection, allowing individuals to understand their roots and celebrate their growth.

2. Set clear goals: Setting 3-5 goals ensures focus without being overwhelmed. By aligning them with professional aspirations and development areas, the goals are both ambitious and relevant. The SMART goals framework can be followed here.

3. Tackle step by step: By breaking down objectives into specific actions and setting deadlines, the path to achieving each goal becomes clear.

4. Review regularly: Scheduled reviews keep the momentum going. They provide an opportunity to celebrate milestones, reassess objectives, or adjust action steps.

Your template for growth

This PDP template isn’t just a tool – it’s a roadmap. It’s your path to personal and professional growth.

Don’t leave professional development to luck or happenstance – you and your colleagues can proactively pursue goals using this deliberate endeavor. The future you will thank you for working the PDP into your regular work habits.

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Employment short term disability pregnancy policy template https://resources.workable.com/employment-short-term-disability-pregnancy-policy-template Wed, 04 Oct 2023 16:14:03 +0000 https://resources.workable.com/?p=91172 Having a clear and comprehensive short-term disability pregnancy policy template in place is invaluable for HR professionals. It provides a standardized framework, ensuring consistent support for pregnant employees facing health challenges. This not only safeguards the organization legally but also enhances employee morale and trust, knowing their well-being is a priority. What is an employment […]

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Having a clear and comprehensive short-term disability pregnancy policy template in place is invaluable for HR professionals. It provides a standardized framework, ensuring consistent support for pregnant employees facing health challenges.

This not only safeguards the organization legally but also enhances employee morale and trust, knowing their well-being is a priority.

What is an employment short term disability pregnancy policy

An employment short-term disability pregnancy policy is designed to support employees who experience medical complications during their pregnancy, which prevent them from performing their regular job duties.

This policy ensures that affected employees receive a portion of their regular income during their medically necessitated absence. It’s distinct from regular maternity leave, focusing specifically on unforeseen health challenges related to pregnancy.

By having such a policy, organizations demonstrate a commitment to the well-being of their employees, ensuring they can focus on their health without the added stress of financial insecurity.

A short-term disability pregnancy policy should include:

  1. Eligibility criteria: Clear guidelines on who qualifies for the benefit.
  2. Duration of benefits: The maximum period an employee can avail of the short-term disability.
  3. Compensation details: Percentage of regular income provided during the leave.
  4. Documentation requirements: Medical certifications or documents needed to avail the benefit.

Is there a difference between maternity leave and short-term disability?

There’s a significant difference. Maternity leave is a predetermined leave period provided to mothers around the time of childbirth or adoption, allowing them to care for their newborn or newly adopted child.

Short-term disability due to pregnancy, on the other hand, is specifically for complications arising during pregnancy that prevent an employee from working. It’s not about the act of childbirth itself but about medical challenges that might arise during pregnancy.

Step by step instructions on how to write a short-term disability pregnancy policy

1. Research and understand laws

Familiarize yourself with federal and state laws related to short-term disability and pregnancy.

2. Define eligibility

Determine which employees qualify, considering factors like tenure.

3. Determine benefit duration

Decide the maximum duration for which the benefit can be availed.

4. Set compensation percentage

Decide what portion of the employee’s salary will be provided during the leave.

5. List documentation requirements

Specify what medical proofs or certifications are needed.

6. Consult legal counsel

Before finalizing, ensure the policy is compliant with all relevant laws.

7. Communicate the policy

Once drafted, communicate the policy to all employees and provide training to HR on its implementation.

Short-term disability pregnancy policy template

Brief & Purpose

At [Organization Name], we understand the unpredictability of health challenges during pregnancy. This policy aims to provide a safety net for our employees, ensuring they can prioritize their health without the added stress of job security or financial instability.

By offering this support, we aim to foster a compassionate work environment where employees feel valued and cared for during critical life events.

Eligibility

All full-time employees of [Organization Name] are eligible for short-term disability leave due to pregnancy complications, provided they have been with the organization for a minimum of 12 months.

This duration ensures that employees have a reasonable tenure with the company, reflecting our commitment to both newer and long-standing team members.

Duration

The standard duration for short-term disability leave due to pregnancy complications is up to 12 weeks. However, we recognize that every individual’s health situation is unique. If an employee requires an extended period of leave beyond the initial 12 weeks, they can request an extension.

This request will be considered based on the medical certification provided and the nature of the complications.

Compensation

During the short-term disability leave, employees will be compensated at 70% of their regular salary. This compensation rate ensures that employees can manage their financial obligations while focusing on their health. The rate has been determined keeping in mind a balance between organizational sustainability and employee welfare.

Documentation

To avail of the short-term disability leave, employees must provide a medical certificate from a licensed healthcare provider. This certificate should detail:

The specific nature of the pregnancy complication.
The anticipated duration of the disability.
Any treatments or interventions prescribed.

This documentation ensures transparency and helps the HR department make informed decisions regarding the leave request.

Procedure

1. Immediate Notification
As soon as an employee becomes aware of a pregnancy-related complication that may require leave, they should notify the HR department. Early notification allows for smoother transitions and planning.

2. Submission of medical documentation
Employees must submit the required medical certificate to HR. This documentation will serve as the basis for the leave approval.

3. HR review
The HR department will review the submitted documents, verify the eligibility criteria, and then approve or decline the leave request.

4. Regular check-ins
During the leave period, employees might be required to check in regularly with HR. This ensures the organization stays updated on the employee’s health status and any potential changes to the leave duration.

5. Return to work
Before resuming their duties, employees may need to provide a fitness certificate from their healthcare provider. This ensures they are fit to return to work and that there’s no risk to their health.

Disclaimer: This policy template is meant to provide general guidelines and should be used as a reference. It may not take into account all relevant local, state or federal laws and is not a legal document. Neither the author nor Workable will assume any legal liability that may arise from the use of this policy.

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HR Manager interview questions and answers https://resources.workable.com/hr-manager-interview-questions Mon, 14 Dec 2015 18:01:44 +0000 https://resources.workable.com/?p=3036 This HR Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Make sure that you are interviewing the best HR manager candidates. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good HR Manager interview questions Describe your ideal onboarding process. […]

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This HR Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

hr-manager

Make sure that you are interviewing the best HR manager candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good HR Manager interview questions

  1. Describe your ideal onboarding process. In what ways would this process provide the best hiring experience? How does the onboarding process support the company’s business goals?
  2. Describe your hiring approach. How and where do you find talented job applicants?
  3. Provide an example of a time when you led a complex HR project from inception to conclusion.
  4. What would be the first employee policy you would draft as a new HR manager? Why is this policy a high priority? How would you ensure company-wide compliance with this policy?
  5. How do you define company culture? What would you do to help maintain it as the company grows?
  6. Which HR technology tools do you prefer? Can you suggest one system per function for us — applicant tracking, payroll, onboarding, referrals?
  7. In your experience, which benefits/perks drive the highest employee satisfaction and engagement?
  8. How do you stay current and ensure compliance with national labor laws like taxes, industrial laws, social security, health insurance? Have you ever experienced a misstep that resulted in regulatory issues? How did you handle it?
  9. In your experience, what is the most effective way to resolve employee and upper-level management conflicts?
  10. How do you handle employee feedback, especially when it’s negative or critical about company policies or leadership?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Describe your ideal onboarding process. In what ways would this process provide the best hiring experience? How does the onboarding process support the company’s business goals?

This question assesses the candidate’s approach to integrating new employees into the company and ensuring they align with the company’s objectives.

Sample answer:

My ideal onboarding process involves a comprehensive orientation, mentorship programs, and regular check-ins. This ensures new hires feel welcomed, understand their role, and see how they contribute to the company’s goals.

2. Describe your hiring approach. How and where do you find talented job applicants?

This question evaluates the candidate’s strategies for sourcing and attracting top talent.

Sample answer:

I utilize a mix of job boards, networking events, and employee referrals. Leveraging technology, such as applicant tracking systems, also aids in streamlining the process and reaching a wider audience.

3. Provide an example of a time when you led a complex HR project from inception to conclusion.

Understanding the candidate’s project management skills and their ability to handle complex HR initiatives is crucial.

Sample answer:

I once led the implementation of a new HRIS system. It involved coordinating with IT, training staff, and migrating data. The project was completed on time and resulted in a 30% increase in HR efficiency.

4. What would be the first employee policy you would draft as a new HR manager? Why is this policy a high priority? How would you ensure company-wide compliance with this policy?

This question gauges the candidate’s understanding of essential HR policies and their importance.

Sample answer:

I would prioritize drafting a comprehensive anti-discrimination and harassment policy. It’s crucial for creating a safe and inclusive work environment. To ensure compliance, I’d conduct regular training sessions and establish clear reporting mechanisms.

5. How do you define company culture? What would you do to help maintain it as the company grows?

Company culture is integral for employee satisfaction and retention.

Sample answer:

Company culture is the shared values, beliefs, and practices that shape the work environment. To maintain it, I’d regularly gather feedback, ensure leadership embodies the culture, and integrate cultural values into hiring and onboarding processes.

6. Which HR technology tools do you prefer? Can you suggest one system per function for us — applicant tracking, payroll, onboarding, referrals?

HR technology is essential for modern HR operations.

Sample answer:

I prefer tools like Workday for applicant tracking, ADP for payroll, BambooHR for onboarding, and Jobvite for referrals. These platforms offer comprehensive features and integrate well with other systems.

7. In your experience, which benefits/perks drive the highest employee satisfaction and engagement?

Benefits play a significant role in employee motivation and retention.

Sample answer:

Flexible work hours, comprehensive health benefits, and continuous learning opportunities tend to drive the highest satisfaction. Additionally, regular recognition and wellness programs also contribute significantly.

8. How do you stay current and ensure compliance with national labor laws like taxes, industrial laws, social security, health insurance? Have you ever experienced a misstep that resulted in regulatory issues? How did you handle it?

Staying compliant is crucial for avoiding legal complications.

Sample answer:

I regularly attend HR seminars and subscribe to HR newsletters. Once, a misinterpretation of a tax law led to minor issues, but we quickly rectified it by consulting with a labor attorney and adjusting our processes.

9. In your experience, what is the most effective way to resolve employee and upper-level management conflicts?

Conflict resolution skills are essential for HR managers.

Sample answer:

Open communication is key. I facilitate a neutral space for both parties to express their concerns, then work collaboratively to find a mutually agreeable solution, ensuring both sides feel heard and valued.

10. How do you handle employee feedback, especially when it’s negative or critical about company policies or leadership?

This question delves into the candidate’s approach to feedback management, especially when it pertains to sensitive areas like company policies or leadership decisions.

Sample answer:

I believe feedback, whether positive or negative, is invaluable for growth. When receiving critical feedback, I first ensure the employee feels heard and understood. Then, I analyze the feedback’s validity and context. If it’s constructive, I collaborate with relevant departments or leadership to address the concerns, always ensuring transparency and communication with the employee.

What does a good HR Manager candidate look like?

A strong HR Manager candidate possesses a blend of interpersonal skills, a deep understanding of HR regulations, and the ability to align HR strategies with business goals. They should demonstrate adaptability, leadership, and a commitment to fostering a positive work environment.

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How to launch your first ever HR podcast https://resources.workable.com/tutorial/launch-your-first-hr-podcast Tue, 03 Oct 2023 12:14:50 +0000 https://resources.workable.com/?p=91130 HR podcasts provide a convenient platform for HR professionals and business leaders to stay updated on the latest trends, best practices, and innovations in the human resources field. By featuring expert interviews, case studies, and discussions, these podcasts offer valuable insights and practical advice, aiding in the continuous development and enhancement of HR strategies. If […]

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HR podcasts provide a convenient platform for HR professionals and business leaders to stay updated on the latest trends, best practices, and innovations in the human resources field.

By featuring expert interviews, case studies, and discussions, these podcasts offer valuable insights and practical advice, aiding in the continuous development and enhancement of HR strategies.

If this is your first time in the podcast world, this insightful guide is for you to start your own podcast.

What are podcasts?

Podcasts are a collection of audio programs usually gathered in large streaming applications like Apple Podcasts, Spotify Podcasts, Google Podcasts (to be part of Youtube Music in 2024), etc. You can easily explore, download and listen at your own convenience.

It’s like the Netflix of radio. You can listen to podcasts while driving, at work, at home, during workouts, and practically anywhere. There’s a saying: “If you can Google it, there’s a podcast about it.”

For the tech-savvy, a podcast is defined as a digital audio file available on the internet for download to a computer or portable device, typically available on demand, and its updates can be automatically received by subscribers.

Podcasting began primarily as an independent way for individuals to convey their message and create a community of like-minded people, similar to the logic behind social media. This still holds true, but today it has been integrated into more sectors due to its recognized value.

You can find individual podcasts, corporate podcasts, radio podcasts, TV station podcasts, fiction podcasts, podcasts by actors, comedians, narrators, religious podcasts, and many more. There’s no predefined length, format, style, production level, or any other constraint.

A podcast is essentially a series of audio episodes. These episodes are audio files stored on a podcast hosting company.

Another great thing about podcasts is that you can subscribe to them for free, making it easy to get notifications (via your favorite podcast app) when new episodes are released. As of September 2023, there are currently 3.02 million podcasts.

Why should you create your own HR podcast?

If you aim to promote your business a step further, or if you simply wish to share your ideas in Human Resources with a dedicated audience, then you already know the answer. But here are some benefits of creating your own podcast:

  • You don’t need to be a renowned content creator or have a blog to become a successful podcaster
  • A podcast is an excellent way to build an audience from scratch and establish yourself as an authority in your field, sharing your knowledge and perspectives
    Podcasts are gaining traction worldwide because they’re easily consumable
  • Most podcasts are free. You have the freedom to produce them, and your listeners have the freedom to tune in.
  • One of the best aspects of podcasting is the close connection you forge with your audience. Your listeners will spend 30 minutes or more with you at a time of their choosing. In today’s era, where social media has captured all our attention, this level of engagement is quite rare, allowing you to delve deep into the topics you choose

Search for your podcast’s topic

Choosing the best HR topic depends on your objectives, audience, and the current needs or challenges of your organization or industry. Here’s a step-by-step guide to help you make an informed decision:

1. Identify your objective
Are you looking to educate, inform, address a specific challenge, or drive organizational change? Your objective will guide your topic selection.

2. Know your audience
Understand who you’re addressing. Are they entry-level employees, managers, C-suite executives, potential clients or other HR pros? Different audiences have different needs and interests.

3. Assess current challenges
What are the pressing issues in your organization or industry? Topics addressing these challenges will be more relevant and engaging.

4. Stay updated
Keep abreast of global HR trends, emerging technologies, and changes in labor laws. This will help you choose topics that are timely and relevant.

5. Feedback and surveys
Regularly gather feedback from your audience. Surveys can help identify areas of interest or concern.

6. Analyze data
Use HR analytics and metrics to identify areas that need attention. For instance, if employee turnover is high, topics related to retention strategies might be pertinent.

7. Consider expertise
If you’re bringing in external speakers or HR experts, consider their specific areas of expertise and how it aligns with your audience’s needs.

8. Diversity of topics
Ensure a mix of strategic, operational, and soft-skill topics to cater to a broad spectrum of interests.

9. Relevance to business goal
Choose topics that align with the company’s broader objectives. For instance, if the company is expanding globally, topics related to managing diverse teams or global HR practices might be apt.

10. Review past content
If you’ve covered HR topics before, assess which ones were well-received and why. This can give insights into audience preferences.

HR podcast

What equipment do you need for your first HR podcast?

You’ve decided on your topic, you’ve prepared a script to guide you during recording, and now you need to choose the right equipment.
The options for equipment are countless, as you can imagine, and it depends on the budget you’ve set.

The most easy-to-use equipment is already in your pocket, your mobile phone. Most mobile phones nowadays support very good recording quality.

You should be in a very quiet place and make sure to speak directly to the source but please… not too close. Maintain a distance of about a palm’s length to avoid problems with the sound. In the end, transfer the file to your computer for editing.

The next best option, and the one we recommend for beginners, is a USB microphone, which you can connect either to your computer, laptop, or even your mobile with the appropriate adapter.

Choose a cardioid microphone, which absorbs more sound from the front while limiting sounds coming from behind it.

The third option you have is to invest in a professional microphone with XLR connectivity. This type allows you to connect it to a mixer, which you also need to purchase, offering real-time intervention capabilities.

You can also connect a second microphone to the mixer and conduct live interviews.

Interviews are easier with a mixer, but you can do the same job with USB microphones.

The difference is that XLR-connected microphones offer better sound quality and performance.

How do you record and edit your podcast?

The best way to have control over your recording is to use a good software that will also give you the ability to further edit, such as increasing or decreasing the sound, cutting, adding music, etc.

There are very good programs in the field, some more demanding and some easier. If you want to invest in a subscription program, you can check out Adobe Audition, while if you’re looking for an easy and free solution, you can check out Audacity. There are very helpful videos available for all of them that can train you to use the basic tools useful for your podcast.

If you need to have the best sound quality by exporting your file in .wav format, you may not be able to upload it to the Host that will distribute your podcast to streaming applications as they all set a limit on the file size, whether you are on a paid plan or free.

Therefore, it might be wiser if your .wav is not accepted to go directly to .mp3, which is a compressed sound format, but will slightly affect the quality.

How do you upload your podcast?

And then comes this wonderful moment when, after creating the first episode of your show, you need to find a way to upload it.

You don’t need to manually upload your podcast to each of the dozens of streaming platforms out there.

A host can do it for you and take care of distributing it to streaming apps. When choosing a host, you have many options.

There are many hosts – with free plans – to help you distribute your podcast. We can mention Spreaker, Anchor/Spotify, and Buzzsprout.

As your podcast grows, you may need to upgrade your plan on these applications and may need to pay a monthly subscription.

What is an RSS Feed?

There are two ways someone can listen to your episodes. The first is from your RSS Feed. The second is from a streaming application (Apple Podcasts, Google Podcasts, Spotify, etc.) where you will also need to indicate your RSS Feed to be able to claim them and have access to statistics, followers, and other useful information.

So, what is an RSS Feed in simple terms?

An RSS Feed is a tool that provides updates from websites, including new podcast episodes. For podcasts, the RSS Feed contains essential details like the title, description, and episode links. Streaming platforms like Spotify and Apple Podcasts use this feed to automatically update your content.

Instead of manually creating an RSS Feed, which can be complex, many podcast hosting platforms like Spotify/Anchor and Buzzsprout automatically generate one for you. If you host your podcast on your website, you can create a local RSS Feed, though it’s not recommended for beginners.

HR podcast 3

How do I promote my HR podcast?

Most Hosts will create a webpage for you with the basic information about your podcast and will automatically add the streaming platforms where your show is available.

This webpage could be your mini site to promote it on social media.

In general, there are dozens of things you can do to promote your podcast. Let’s look at a few for starters:

  • If you have the capability, create your own site or a new subdomain for your podcast where all your work will be organized, and the way someone can listen to you.
  • In the beginning, to start having listeners, rely on your own HR network. Share your episodes on your social media accounts (Facebook, Twitter, LinkedIn, TikTok) so that those interested can listen to your shows.
  • Create pages or profiles for your podcast, which you will update frequently (the frequency varies, but you can schedule 2-3 posts a week regardless of whether you release a new episode).
  • A post could be the announcement of your new episode, an audio snippet, or a quote you can highlight from your show.
  • Use Canva to create visually appealing covers for your show and for each episode separately. You can get ideas for posts through the ready-made templates it offers.
  • Network with others who do the same subject. Follow their podcasts and declare your presence on their profiles to have the opportunity to be promoted to new audiences.
    Create a nice trailer that you will select from the host as the show’s trailer and will appear higher compared to your new episodes.
  • Pay attention to the vocabulary you use. Choose keywords that accurately describe your subject matter and philosophy and make sure to repeat them in the descriptions of the episodes and your posts.
  • Write short texts that arise from the interviews or what you say in your Podcast and promote them on blogs asking to keep the link to your podcast.
  • Contact online list owners with top podcasts and ask them to listen to your work.
  • Of course, maintain a regular frequency in publishing your episodes to increase your credibility with your listeners.

Now you have the info you need to get started on creating a successful HR podcast. If you have a team, it may be faster to execute all the steps, but you can manage the whole process alone as well.

The best advice here is obvious: just begin and learn as you go.

Happy podcasting!

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Employee Handbook Conclusion (Policy Revision & Employee Acknowledgement of Receipt) https://resources.workable.com/conclusion-employee-acknowledgement-receipt-policies Fri, 15 Sep 2017 13:27:26 +0000 https://resources.workable.com/?p=23595 This policy pertains to the revision of company policies and the employee’s acknowledgement of receipt of the handbook. It emphasizes the company’s commitment to fairness and equal opportunity, and the necessity to update policies in line with changing laws and employment trends. If the main body of your Employee Handbook is ready, use this template […]

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This policy pertains to the revision of company policies and the employee’s acknowledgement of receipt of the handbook. It emphasizes the company’s commitment to fairness and equal opportunity, and the necessity to update policies in line with changing laws and employment trends.

If the main body of your Employee Handbook is ready, use this template to conclude it and ask employees for acknowledgement of receipt of employee handbook, confirming that they they received and read your policies.

The Policy Revision & Employee Acknowledgement of Receipt policy should include:

  1. Provisions for regular revisions of the handbook, ensuring it remains up-to-date with current legislation and employment practices
  2. A call to action for employees to notify HR of any inconsistencies or errors they spot in the handbook
  3. A formal acknowledgement section where employees confirm they’ve read and understood the handbook, with a space for their signature and date

Keep in mind that this template is not a legal document and may not take into account all relevant local or national laws. Please ask your attorney to review your finalized policy documents or Handbook.

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Employee Code of Conduct https://resources.workable.com/employee-code-of-conduct-policies Fri, 15 Sep 2017 13:20:40 +0000 https://resources.workable.com/?p=23562 This Employee Code of Conduct policy establishes guidelines for employee behavior, ensuring professionalism and adherence to company values. It covers various aspects, including dress code, cyber security, internet usage, social media, conflicts of interest, employee relationships, workplace visitors, and solicitation, aiming to foster a respectful and harmonious work environment. Your Employee Code of Conduct is […]

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This Employee Code of Conduct policy establishes guidelines for employee behavior, ensuring professionalism and adherence to company values. It covers various aspects, including dress code, cyber security, internet usage, social media, conflicts of interest, employee relationships, workplace visitors, and solicitation, aiming to foster a respectful and harmonious work environment.

Your Employee Code of Conduct is one of the most important parts of your Employee Handbook. We created a code of conduct template to help you communicate your expectations to your employees in a clear and tactful manner.

Download this Code of Conduct for Employees template in .doc format by clicking on the link at the bottom of this page.

This employee code of conduct policy should include:

  1. Clear guidelines on acceptable dress code, ensuring employees present themselves professionally and in line with company culture
  2. Protocols for using digital devices, internet, and social media, emphasizing security, appropriate usage, and the distinction between personal and professional representation
  3. Procedures for addressing conflicts of interest, ensuring transparency, and maintaining the company’s best interests

Keep in mind that this template is not a legal document and may not take into account all relevant local or national laws. Please ask your attorney to review your finalized policy documents or Handbook.

Contents:

  • Dress code
  • Cyber security and digital devices
    • Internet usage
    • Cell phone
    • Corporate email
    • Social media
  • Conflict of interest
  • Employee relationships
    • Fraternization
    • Employment of relatives
  • Workplace visitors
  • Solicitation and distribution

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Working Hours, PTO and Vacation https://resources.workable.com/working-hours-pto-vacation-policies Fri, 15 Sep 2017 13:22:22 +0000 https://resources.workable.com/?p=23581 The “Working Hours, PTO and Vacation” policies outline the company’s provisions for employee working hours, paid time off, holidays, and various types of leave, including sick, bereavement, jury duty, and parental leave. It emphasizes flexibility, support, and adherence to local and national laws. Download this template in a .doc format by clicking on the link […]

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The “Working Hours, PTO and Vacation” policies outline the company’s provisions for employee working hours, paid time off, holidays, and various types of leave, including sick, bereavement, jury duty, and parental leave. It emphasizes flexibility, support, and adherence to local and national laws.

Download this template in a .doc format by clicking on the link at the bottom of this page.

Keep in mind that this template is not a legal document and may not take into account all relevant local or national laws. Please ask your attorney to review your finalized policy documents or Handbook.

Contents:

  • Working hours
  • Paid time off (PTO)
  • Holidays
  • Sick leave
    • Long-term illness
  • Bereavement leave
  • Jury duty and voting
  • Parental leave
    • Paternity and maternity leave

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Workplace Policies https://resources.workable.com/safety-health-confidentiality-workplace-policies Fri, 15 Sep 2017 13:19:54 +0000 https://resources.workable.com/?p=23388 Your workplace policies help you build a lawful and pleasant workplace where your employees can thrive. We crafted a template to help you communicate your basic workplace policies pertaining to confidentiality, health & safety and anti-violence practices. Include this template in your Employee Handbook. Download this policy in .doc format by clicking on the link […]

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Your workplace policies help you build a lawful and pleasant workplace where your employees can thrive. We crafted a template to help you communicate your basic workplace policies pertaining to confidentiality, health & safety and anti-violence practices. Include this template in your Employee Handbook.

Download this policy in .doc format by clicking on the link at the bottom of this page.

Keep in mind that this template is not a legal document and may not take into account all relevant local or national laws. Please ask your attorney to review your finalized policy documents or Handbook.

Contents:

  • Confidentiality and data protection
  • Harassment and violence
    • Workplace harassment
    • Workplace violence
  • Workplace safety and health
    • Preventative action
    • Emergency management
    • Smoking
    • Drug-free workplace

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Working from home (WFH) tips email template https://resources.workable.com/working-from-home-tips-email-template Fri, 13 Mar 2020 19:13:15 +0000 https://resources.workable.com/?p=74008 Work from home: the basics In recent times, improved technology has enabled many employers to experiment with having a work from home policy (or/and a remote work policy) for employees. For some companies, it has become a common practice; they either hire professionals who work fully remotely – even in different countries – or offer […]

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Work from home: the basics

working from home tips email template

In recent times, improved technology has enabled many employers to experiment with having a work from home policy (or/and a remote work policy) for employees. For some companies, it has become a common practice; they either hire professionals who work fully remotely – even in different countries – or offer flexible work from home/remote work opportunities as benefits. How do they make itwork? Usually, they provide employees with all the necessary gear, from live-messaging to project management tools to work virtually almost in the same way as they would in the office.

But not all companies and employers are familiar or comfortable with this relatively new work arrangement. They have more traditional operational systems and employees may not always be so tech-savvy. Not to mention that several roles require in-person contact or communication, for instance in healthcare or front-facing customer service, and telecommuting (yes, this is another word for work from home) is not a viable solution for them.

However, in certain cases, transitioning to work from home becomes imminent, for example during a health crisis (see COVID-19 in 2020) or even less complex situations, like moving to a new office. So, if you’re new to this – particularly to mitigate any kind of breakdown in workflow – the first thing you need to do is ensure that employees have everything they need to work effectively. If you cannot offer appropriate equipment and tools, be honest about it and figure out solutions with them (for example, allow use of personal laptops or permit them to attend meetings via phone).

Once you’ve ticked this box, share some tips with your employees on how to navigate through working from home successfully, avoiding undesirable consequences that might occur down the road such as lack of clarity in tasks, difficulty in communication, and common distractions in the home.

Here is our working from home tips email template:

Email subject line

Working from home tips for success

Email body

Dear [all/name of employee],

You’re about to experience the world of telecommuting (if you haven’t already). There’s a lot to gain; flexibility and better work-life balance are the two main pros. But, working virtually can be challenging at times, especially for those who are not familiar or even comfortable with it. That’s why we decided to put together some tips for you on how to effectively structure your day to remain productive and energetic.

Useful working from home tips:

  • Craft a daily work routine: To put it simply, do what you would do in the office. Follow a certain schedule, structure your breaks, and in general, create rituals. This will help you stay more focused and keep your energy at a good level.
  • Stick to your working hours: In the same tone, retain your working schedule as much as you can. We expect you to work for specific hours per day; if you need to change this plan for personal reasons, discuss it with your manager first. Let your team members know when they can reach out to you throughout the day and be available to them – they will be there for you, too.
  • Stay online: It’s important to stay connected with your team and colleagues. Check your e-mail and [messaging app] regularly to receive your team’s requests and questions. Keep your calendar updated and hop into meetings with your camera and mic on. If you face issues with any of your primary tools, [e.g. mention main tools or apps], reach out to [IT/other department] at [address and/or phone number] to work on quick solutions and inform your team leader about it.
  • Check your internet connection: Make sure you have a secure internet connection and fast enough to keep things rolling at all times. Follow all internet security guidelines diligently and do not connect to untrustworthy providers.
  • Create a workspace: Having a dedicated room/desk/corner, where you can sit comfortably solely for work, will help you concentrate more. Keep all essential items within your reach. If you live with family or roommates, be transparent with them about your expectations during work time, especially when you are in calls/meetings with colleagues, customers, and partners.
  • Limit distractions: Whether that’s scrolling through social media or cooking your lunch, it’s better to separate work from personal duties. This will enable you to retain your focus and dedicate your time to your duties.
  • Share your thoughts with your manager and team: Working remotely sometimes can lead to the fear of missing out. Remember that your manager and team members are always there to hear your ideas and updates. Welcome their feedback to boost your performance and feel free to openly communicate your concerns with your teammates.
  • Remember to socialize and have fun: Relationships with colleagues are important. Having them around only virtually can become confusing. The good thing is you can still get to know them during 1:1 meetings and calls. Share a laugh whenever you can, and socialize. We trust that you know how to keep things in balance.

We respect that every person is different – we believe that you can make it work on your own terms. After all, we want to make sure that you have everything you need to contribute to our mission and make the best out of this journey.

Email sign off

Thank you,

[Your name]
[Your e-mail signature]

 

You can also get answers to common questions around remote work in our FAQ guides:

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Internal promotion announcement email https://resources.workable.com/internal-promotion-announcement-email-template Thu, 19 Jul 2018 09:32:40 +0000 https://resources.workable.com/?p=31478 Internal promotion is a testament to an organization’s commitment to nurturing and recognizing the talents and skills of its existing workforce. By promoting from within, companies send a powerful message about the importance of employee growth, loyalty, and the opportunities available for those who consistently demonstrate excellence. This not only boosts morale but also fosters […]

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internal promotion announcement email template

Internal promotion is a testament to an organization’s commitment to nurturing and recognizing the talents and skills of its existing workforce. By promoting from within, companies send a powerful message about the importance of employee growth, loyalty, and the opportunities available for those who consistently demonstrate excellence. This not only boosts morale but also fosters a culture where employees are motivated to excel, knowing that their hard work and dedication will be rewarded.

Furthermore, internal promotions are beneficial from a strategic standpoint. Employees who have been with the company for some time possess a deep understanding of its culture, values, and operations. When they ascend to higher roles, they bring with them this institutional knowledge, ensuring continuity and reducing the learning curve often associated with external hires. This can lead to smoother transitions, more effective leadership, and ultimately, enhanced organizational efficiency.

What should be included in an internal promotion announcement email?

An internal promotion email should clearly communicate the key details of the promotion while celebrating the individual’s achievements. It should include the name of the employee being promoted, their new title or position, a brief overview of their contributions that led to the promotion, and the effective date of the change. Additionally, it’s essential to express gratitude for the employee’s dedication and hard work, and to convey excitement about their new role.

Encouraging colleagues to extend their congratulations can also foster a positive and supportive work environment. The email might also provide context on any resulting team or departmental changes, ensuring transparency and clarity for all staff members. In conclusion, you should:

  • Inform staff about the transfer or promotion, so that they’re all aware of the employee’s new role and responsibilities.
  • Share the excitement of seeing colleagues grow within the company and congratulate them on their contribution so far.
  • Send the message to all employees that your organization supports internal movements and promotions.

Keep this email brief, but make sure to add any important details. For example, if the employee is starting their new job at an office in a different location, mention when they’ll be leaving their current office.

Internal promotion announcement email template

Email subject line

Welcoming [Employee’s name] to [team / department]

Email body

Hi all,

I’m very pleased to announce that [Employee’s name] is [moving to Marketing to work as our new Social Media Analyst / being promoted to Senior Account Manager].

In the past [2 years], [Employee’s name] has achieved great things in [previous team/department] helping us [maintain a fully functional website / provide excellent customer support]. Now, [he/she/they] will bring [his/her/their] knowledge and experience to [build new mobile apps / expand our customer base through new marketing channels].

Please join me in congratulating [Employee’s name] and wishing [him/her/them] best luck in [his/her/their] new role.

Email sign off

Best,
[Your name]
[Your email signature]

Related resources:

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COVID-19 (Coronavirus) HR action plan email template https://resources.workable.com/coronavirus-covid-19-hr-action-plan-email-template Fri, 13 Mar 2020 13:09:04 +0000 https://resources.workable.com/?p=74005 The way you communicate these changes to your team matters. Because, when it comes to public health, you don’t want to underreact, but you don’t want to overreact either. Inform the staff about the precautionary measures that your company is taking and provide clear guidelines so that employees protect themselves and the workplace. In such […]

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The way you communicate these changes to your team matters. Because, when it comes to public health, you don’t want to underreact, but you don’t want to overreact either. Inform the staff about the precautionary measures that your company is taking and provide clear guidelines so that employees protect themselves and the workplace. In such times of uncertainty, your role in HR is to help everyone remain calm, but at the same time ensure that new policies are implemented.

We’ve created the following email templates that you can download, customize and send to your teams to inform them about your company’s preventative measures against COVID-19, also referred to as the coronavirus. It’s useful to scale your outreach to the staff based on the current situation in the region where you operate. Also, make sure that you keep the communication lines open, beyond those emails, so that employees can address their concerns or questions about the pandemic outbreak.

Phase 1: When the risk of transmission in your region is low

At this stage, it’s important to make employees aware of the situation and let them know that you might have to take additional measures if the virus outbreak spreads in your region. Focus your email on the importance of hygiene along with guidelines to those who have traveled or plan to travel to high-risk areas.

Subject line: Coronavirus preventive measures

Hi all,

We’re closely monitoring the updates around the coronavirus (COVID-19) outbreak. Although for the time being our region is mildly affected, we want to act fast and ensure we’re taking all the precautionary measures to avoid any risks.

This is why we’d like you all to pay extra attention and implement the following guidelines:

Sick leave:

  • If you’re feeling sick, leave the office immediately and stay at home until you’re completely asymptomatic. Common COVID-19 symptoms are coughing, difficulty breathing and fever, but we ask you to use your sick leave even if you have the slightest symptoms in order to prevent potential infection in the workplace.
  • If you are diagnosed with COVID-19, use your sick leave as usual. You can refer to our sick leave policy [insert link] for more details on the process. You can return to the office only after you’ve fully recovered, with a doctor’s note confirming your recovery.

Travel policy:

  • As of today, all business trips to high-risk areas are canceled. (You can consult the WHO Coronavirus disease (COVID-19) travel advice for more details.) If you had a trip planned to those areas (e.g. for training or to attend a conference), we will try to rearrange that when we have official assurance that it’s safe to travel.
  • If you have traveled to any of the high-risk areas (or if you’re currently there), please contact HR and your manager as soon as possible. We might ask you to work from home for 14 days until you’re fully asymptomatic and avoid all in-person contact with colleagues in the meantime.
  • The above applies even if you didn’t travel, but you live with someone who did travel to a high-risk area recently (e.g. a spouse, a flatmate or a child).

Please don’t hesitate to reach out to HR if you have any doubts about which areas are considered high-risk. Also, as guidelines on international travel guidance are regularly updated, be mindful of any upcoming trips you’ve booked, including those in areas that are currently low or moderate risk.

Work from home:

  • If you’re catering for a family member who’s been diagnosed with COVID-19, but can work, you can request to work from home. Talk to your manager to see if this is possible, based on current projects and team needs; if not, we’ll ask you to use your paid leave.

Hygiene:

We’re already cautious when it comes to office hygiene, but in times like these, we ask you to ensure you follow these official guidelines:

  • Wash your hands regularly throughout the day for at least 20 seconds at a time.
  • Use hand sanitizers with at least 60% alcohol – we’ve equipped the office so you can find one anywhere.
  • Avoid touching your face – especially eyes, nose, and mouth – with your hands.
  • Cover your mouth with your elbow when you cough or sneeze.
  • Open the windows regularly to ensure regular fresh air flow.

Your health is our top priority, so we will keep an eye on any developments around the coronavirus outbreak and will let you know if there are any extra precautionary measures we all need to apply.

There’s no need to panic – let’s all contribute to keeping our workplace safe. Feel free to reply to this email or stop by HR if you have any questions or concerns.

Thank you,

[Your name]
[Your email signature]

Phase 2: When the risk of transmission in your region is moderate

At this point, it’s time to start implementing stricter measures, such as restricting visitors to the office. You also need to get your teams prepared for the next phase. Remember that as the outbreak spreads, employees might start feeling stressed about it. So, make sure to give them clear guidelines and set the right tone so that they can all remain calm but cautious. Remember, you’re here to help and support them in any way you can.

Subject line: Coronavirus preventive measures

Hi all,

Following up from [last week’s] email and considering the updates of the coronavirus outbreak in our region, we want to take some extra measures to protect our teams’ health.

Visitors policy:

  • Effective immediately, we’re restricting visits from external partners, customers, candidates and any other guests in our offices. Please cancel any meetings you’ve already planned with them and reach out to our IT department to get support on how to run these meetings virtually if possible.
  • We are canceling any scheduled events that would take place in our offices. Don’t make plans to host other events until further notice.
  • You’re also advised to refrain from visiting partners’ offices and scheduling meetings in coworking spaces.

Travel policy:

  • All business trips, no matter the destination, are now canceled. If you have something planned, talk to your manager; we’ll try to rearrange trips when we have official guidance that’s it’s safe to travel.
  • If you have recently traveled (to any location) or live with someone who did, please reach out to HR and your manager. As a precautionary measure, we might ask you to work from home for 14 days until you’re fully asymptomatic.

Work from home:

We’re expanding our work from home policy, so you can talk to your manager and HR about the option to work from home in cases where:

  • You commute using public transit.
  • You have a medical background such that COVID-19 could put your health at risk.
  • You live with elderly/children/people with chronic diseases/etc.

In the following days, we will provide you with technical guidelines, along with some productivity tips, to help you work from home effectively. In the meantime, please reach out to your manager in order to coordinate regular meetings and workload.

For those of you who still work from the office, be extra cautious with hygiene and try to avoid overcrowding meeting rooms. In case you have the slightest symptoms (e.g. cough) but can work, don’t risk staying at the office. Talk to your manager immediately and work from home or get sick leave.

These all might sound like inconveniences, but they’re preventive measures we need to take in order to protect our health, and also not infect our loved ones or fellow citizens. We’re also doubling down on our efforts to keep the offices sanitized.

We will be monitoring the COVID-19 outbreak and will let you know as we have new guidance from the local authorities. Stay healthy and don’t hesitate to contact your managers or HR, if you have any questions or concerns.

Thank you,

[Your name]
[Your email signature]

Phase 3: When the risk of transmission in your region is moderate-high

At this stage, employees are already aware of the situation and – hopefully – getting preventive measures. But, with the COVID-19 outbreak officially declared a pandemic, you need to take even more drastic measures, like shutting down the offices and adopting a fully virtual work model. Employees are most likely expecting such a transition but make sure you give them all the necessary resources to adjust as smoothly as possible.

Subject line: Coronavirus preventive measures

Hi all,

I hope you and your loved ones are all healthy.

As we monitor the situation and follow the guidance of local authorities and the World Health Organization, we have decided to make work from home mandatory across the company.

Starting from [date] you’re all asked to work from home – our offices will be open in case you need to go and take your things (e.g. laptops, notebooks, chargers, etc.) or coordinate some details with your colleagues.

You can find here [link] comprehensive guides on how to work remotely effectively and what tools to use in order to keep being productive. Get in touch with your manager and team members to discuss best ways to connect virtually.

[You can also include specific, official guidelines from the government that may apply, such as pay to hourly employees, additional parental leave, etc.]

At this point, we can’t tell for how long we’ll have to work remotely but rest assured we’ll do anything we can to help you adjust to this new virtual work environment. This is a measure we need to take to protect our health but also minimize the risk of further spreading the virus.

We, in the HR team, and your managers are always available to discuss any questions or concerns you may have. If you’re unsure about something, simply ask and we’ll find a way to make it work for everyone. Above all, we want to remain safe, healthy and calm.

Thank you,

[Your name]
[Your email signature]

Email to managers and team leaders

This email can go specifically to managers and team leaders in order to keep everyone aligned. Many employees will have questions around the preventive measures, so keep managers informed about the best ways to address concerns that may come up. Make sure to update managers on any changes you make to company policies, e.g. if you decide to offer more flexible remote work options, as well as any guidance you have from the government.

You can customize the following email template during different trigger points to match the specific precautionary measures that you take against COVID-19 outbreak. Most importantly, provide managers some useful tips so they can help their teams remain calm and productive during these times of uncertainty.

Subject line: Team guidelines around coronavirus

Hi all,

As you know, we are taking preventive measures against the COVID-19 outbreak which means that we all need to adopt some new work habits. We rely on you to help your team members adjust as smoothly as possible.

We have already sent [or, we plan to send shortly] a company-wide email to announce some [additional] measures we’ll be implementing – please make sure that you and your teams are following these guidelines.

As we’re currently operating under some uncertain conditions, and we’re not in a position to predict how things will turn around in the next few weeks or even months, let’s all work together to ensure our team’s wellbeing.

Here are a few tips to keep in mind:

  • Time off / Sick leave / Work from home: While we update our policies and share any changes we make, use your best judgment when a team member requests time off, sick leave or work from home. You can also proactively encourage employees to do so, taking into account that we’re not only protecting our health, we’re also protecting the health of those around us.
  • COVID-19 symptoms: If any of your team members has even the slightest symptoms (e.g. cough, fever, difficulty breathing) ask them to go home. Be discreet; we don’t want to make anyone feel uncomfortable. This is a pandemic outbreak; it’s not anyone’s fault if they get infected, but we do need to minimize the risk. So, contact HR as soon as possible – we might need to sanitize the office or take other drastic measures.
  • Remote work: As we’re transitioning to a virtual work environment, make sure your team is adequately equipped. Support them on tools you might start using, set some ground rules to enhance your communication (e.g. have video calls with the camera on) and be empathetic as some employees might struggle with finding a quiet space at home (particularly if they don’t live alone).
  • Mental health: It’s natural that some of your team members might get stressed over this situation. Be there for them and let them know that we’ll all get through this tough time together. Try to avoid negative words that imply emergency and danger and opt for a more empathetic, calm tone. You can also encourage your team members to talk about their feelings and concerns during 1:1 meetings.

We do take and will continue to take precautionary measures so that we can keep working with a lower risk factor, but we realize that health is the top priority at this point. Be mindful of the inevitable changes in production and use this time to re-evaluate how you and your team are collaborating and how you can adapt to new working styles as we might need to work remotely for some time.

Mostly, make sure you also stay safe and reach out with any questions or concerns you have.

Thank you,

[Your name]
[Your email signature]

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Employee warning notice email template https://resources.workable.com/employee-warning-notice-email-template Fri, 15 Jun 2018 09:02:38 +0000 https://resources.workable.com/?p=31323 Here’s what we’ll cover: What is an employee warning letter? How to write an employee warning letter Employee warning letter template Employee warning letter email template Email subject line Warning notice for [attendance] / Warning notice / Final warning notice Email body Dear [Employee’s name], As we’ve recently discussed, your [absenteeism] is negatively affecting both […]

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employee warning notice email templateHere’s what we’ll cover:

Employee warning letter email template

Email subject line

Warning notice for [attendance] / Warning notice / Final warning notice

Email body

Dear [Employee’s name],

As we’ve recently discussed, your [absenteeism] is negatively affecting both your individual performance at work and your team’s productivity. We take [attendance at work] seriously and we expect all our employees to [comply with our company’s policy regarding time off].

However, you have frequently violated [this policy] and [have exceeded the number of days you can be absent from work] despite reprimands. More specifically, [in the last month you didn’t show up at work on X, Y, Z without any prior notice to either HR or your manager.] We do understand that unexpected issues may arise occasionally and we [are flexible (for example, by giving the option to work from home or take a sick leave to take care of a sick family member).] But, we still expect our employees to be professional and act in our company’s best interest.

This is your [first] warning notice. We expect you to correct your behavior and [request time off in advance and in a formal way (e.g. via email to your manager or through our HRIS.)] Otherwise, we will have to take further disciplinary action, up to and including termination.

Email sign off

I’m available to discuss any complications you face that cause your [absence at work.] Please, contact me directly if there’s any way I can help you.

Sincerely,

[Your name]
[Your email signature]

What is an employee warning letter?

An employee warning letter is a document that an employer issues to an employee to officially notify them of a breach of company protocol and to inform them of any disciplinary consequences. The employee signs the written warning to acknowledge its receipt and a copy is kept in their personnel file.

How to write an employee warning letter

A warning notice is a formal way to discipline employees about their misconducts. Misconduct may refer to:

  • Unwillingness to perform job duties
  • Attendance issues
  • Breach of a company policy
  • Other types of misdemeanors or one-time minor offenses

Take stricter measures (like suspension or termination) for serious violations such as harassment or fraud.

Related: Termination letter sample template

Depending on your company’s disciplinary action policy, it might be best to first have a manager or Human Resources representative issue a verbal warning and advise the employee on how to correct their behavior. If they don’t conform to your company’s standards, you can then send a written warning notice to emphasize the seriousness of their misconduct and explain what will happen if this behavior continues.

The purpose is to help employees understand how their misconduct impacts the company and their work, what the consequences are and how they can self-discipline so that they don’t face more serious disciplinary actions, including termination of employment. On your part, employee warning notices help you keep track of actions taken before deciding to dismiss an employee who ignores company regulations and reprimands.

Use the following employee warning notice email template as a point of reference and edit according to the type of misconduct. Make sure to include specific incidents that show how or when the employee committed a mistake at work and how this violates your company policies. If this is the first warning notice you send to an employee, ask them to meet at your office so you can further discuss the issue or suggest alternative solutions (like taking some days off if they have personal problems that affect their behavior.) If this is the final warning notice before dismissal, make that clear to employees so that they have one last chance to correct their behavior.

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Internal promotion offer email https://resources.workable.com/internal-promotion-offer-email-template Thu, 19 Jul 2018 09:49:08 +0000 https://resources.workable.com/?p=31480 An HR member can then send an email to make the promotion official and attach the updated employment contract. Keep your email brief and use a positive tone to get your employee excited about their new role. Also, you can tweak and use this template when offering employees a new job in a different department. […]

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An HR member can then send an email to make the promotion official and attach the updated employment contract.

Keep your email brief and use a positive tone to get your employee excited about their new role. Also, you can tweak and use this template when offering employees a new job in a different department.

Internal promotion offer email template

Subject line

Congratulations on your new role! / Your new employment contract

Email body

Dear / Hi [Employee’s name],

As discussed, we are happy to officially promote you to [Senior Account Manager / Team Leader] as of [date].

Attached you’ll find your updated contract that contains your new employment terms along with your compensation package and benefits. Please review and [come by the HR’s office to sign it / send back signed via email] until [date]. Feel free to reach out to me, should you have any questions.

Email sign off

We appreciate your hard work and commitment to the [Company_name] team for the past [two years]. We’re all looking forward to seeing you achieve great things in your new role.

Congratulations!

Best,
[Your name]
[Your email signature]

What should be included in an internal promotion offer email?

An internal promotion offer email serves as both a formal notification and a celebratory message. Starting with a clear and uplifting subject line, such as “Congratulations on Your New Role, [Employee’s Name]!”, sets a positive tone right from the outset. The email should open with a personalized greeting, addressing the employee by their first name to foster a sense of familiarity and warmth.

The body of the email should commence by acknowledging the employee’s hard work, dedication, and significant achievements that have culminated in this promotion. This recognition not only celebrates the employee’s past contributions but also reinforces their value to the organization. Following this acknowledgment, it’s crucial to provide explicit details about the promotion. This includes the new title or role they’re being offered, a brief overview of the primary responsibilities, and any changes in their reporting structure.

Compensation is a pivotal aspect of any promotion. The email should outline any adjustments in salary, bonuses, or other benefits accompanying the new role. If these details are to be discussed separately, it’s essential to mention that a more detailed conversation will be scheduled. Alongside, the official start date for the new position should be clearly indicated, helping both the employee and the organization plan the transition seamlessly.

Training and onboarding are often part and parcel of stepping into a new role. If the promotion entails any specific training sessions, orientations, or onboarding processes, a brief overview should be provided. Alternatively, the employee can be informed that more details will be shared in due course.

Open communication is key. The email should extend an invitation to the employee to ask any questions or seek clarifications regarding their new role. This ensures that any uncertainties are addressed promptly. Additionally, if there are administrative or procedural steps to be taken, such as signing a new contract, these should be outlined.

Concluding the email, it’s essential to express genuine enthusiasm and excitement about the employee’s future in their new role. A warm sign-off, reiterating congratulations and looking forward to their continued success, wraps up the message on a high note. Lastly, any pertinent documents related to the promotion can be attached, ensuring the employee has all necessary information at their fingertips.

Related resources:

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Asking candidates for references email template https://resources.workable.com/asking-candidates-for-references-email-template Mon, 18 Jun 2018 09:41:06 +0000 https://resources.workable.com/?p=31343 Use the following email template to ask candidates to provide references during the final hiring stages. Two or three contacts are usually sufficient to learn about candidates’ past work performance. To avoid back-and-forth emails, make sure you ask candidates to send you all necessary contact information, including names, phones or emails and the working relationship […]

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Use the following email template to ask candidates to provide references during the final hiring stages. Two or three contacts are usually sufficient to learn about candidates’ past work performance.

To avoid back-and-forth emails, make sure you ask candidates to send you all necessary contact information, including names, phones or emails and the working relationship they had with their references.

You can ask specifically to get references from managers if, for example, you want to learn whether your candidates can follow instructions, take initiative and meet deadlines. To check how candidates behave as part of a team, ask for references from coworkers.

Asking for references email template

Subject line

[Job_title] at [Company_name]

Email body

Dear [Candidate_name] / Hi [Candidate_name],

Thank you for taking the time to talk to us about the [Job_title] position and [completing your assignment]. We enjoyed getting to know you and we’d like to move to the [next/final] stage of the process. Could you provide me with [two] references of yours? It would be nice if you could send me the names, reporting relationship and phones or emails of [two] of your former [managers/colleagues].

Feel free to contact me if you have any questions.

Email sign off

All the best / Kind regards,

[Your name]
[Your email signature]

When to ask for candidate references

It’s generally advisable to request references after a successful interview. This timing ensures that you’ve had an initial assessment of the candidate and see potential in their fit for the role. By waiting until after the interview, you also avoid the premature task of checking references for candidates who might not progress to the next hiring stage.

However, while post-interview is an optimal time, it’s crucial to ask for references before making the final job offer. The insights and feedback from references can play a pivotal role in making an informed hiring decision.

Additionally, always ensure that the candidate is comfortable with you reaching out to their references. Some individuals might have reservations, especially if they’re concerned about their current employer discovering their job-seeking activities.

How to ask for candidate references

When you’re ready to request references, it’s essential to approach the matter with clarity and respect. If you’re considering adding a section in the job application for candidates to list references, be mindful that some might prefer to provide this information at a later stage.

When reaching out to a candidate to ask for their references, personalizing the message can make a significant difference. Addressing the candidate by name and specifying the position they’ve applied for adds a touch of professionalism and shows attention to detail.

It’s also beneficial to be transparent about the reference-checking process. Informing the candidate about who will be contacting the references, whether it’s via a phone call or email, and what specific topics or questions will be covered can alleviate any apprehensions they might have.

It’s equally important to specify the kind of references you’re seeking. For instance, if you’re looking for professional rather than academic references, being clear about this helps the candidate provide the most appropriate contacts.

Providing a clear timeframe for when you’d like to receive the references can ensure the process remains timely and efficient. Emphasizing the importance of up-to-date contact information for references is also crucial to avoid any communication hiccups.

Lastly, reassuring the candidate about the confidentiality and professionalism of the reference check can provide them with peace of mind, especially if they’re concerned about the implications for their current role.

Related resources:

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Job offer email template https://resources.workable.com/job-offer-email-template Wed, 05 Oct 2016 08:51:00 +0000 https://resources.workable.com/?p=6487 This is a sample job offer email template you can use when you have landed your perfect candidate and want to officially offer them a position. You can customize your email to include as many details as you think your candidate will want to know before making up their mind. You can also use our […]

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job offer email template

This is a sample job offer email template you can use when you have landed your perfect candidate and want to officially offer them a position. You can customize your email to include as many details as you think your candidate will want to know before making up their mind. You can also use our tutorial to get an idea of how to write a standout job offer email.

Your email’s subject line cannot leave your candidate guessing. It should clearly communicate that you’re offering them a job. Make sure your message includes all the most important information: position details (job title, working hours, department and manager), contract length (if applicable) and salary details (including benefits.)

You may consider attaching useful documents, like company policies and compensation plan or a copy with the employment terms that your candidate needs to sign, should they accept your offer. Don’t forget to set a specific timeframe for when you would like to get your candidate’s final response.

Is your company growing? Workable is the leading ATS for ambitious companies. Sign up for our 15-day free trial and start hiring better people, faster.

Email template for job offer

Email subject line

[Company_name] Job Offer / Job Offer from [Company_name]

Email body

Dear [Candidate_name],

We were all very excited to meet and get to know you over the past few days. We have been impressed with your background and would like to formally offer you the position of [Job_title]. This is a [full/part] time position [mention working days and hours.] You will be reporting to the head of the [Department_name] department. [If applicable: Please note that [Company_name] is an at-will employer. That means that either you or [Company_name] are free to end the employment relationship at any time, with or without notice or cause.]

We will be offering you an annual gross salary of [$X] and [mention bonus programs, if applicable.] You will also have [mention benefits as per company policy, like health and insurance plan, corporate mobile or travel expenses] and [X] days of paid vacation per year.
[optional: I am attaching a letter with more details about your compensation plan.]

Your expected starting date is [date.] You will be asked to sign a contract of [contract_duration, if applicable] and [mention agreements, like confidentiality, nondisclosure and noncompete] at the beginning of your employment.

We would like to have your response by [date.] In the meantime, please feel free to contact me or [Manager_name] via email or phone on [provide contact details], should you have any questions.

Email sign off

We are all looking forward to having you on our team.

Best regards,

[your name]
[Signature]

What should be included in a job offer email?

A job offer email should begin with a warm salutation, addressing the candidate by their name. Following this, the email should clearly state the job title being offered. One of the most crucial details to mention next is the compensation package, which includes the salary and any potential bonuses or incentives.

Alongside this, it’s essential to specify the proposed commencement date and detail the expected working hours and days.

Benefits play a significant role in a candidate’s decision-making process, so it’s vital to outline any additional perks the company offers, such as health insurance, retirement plans, or other bonuses. To give the candidate a clear understanding of their role, a brief overview of the job responsibilities should be provided.

If the position is contract-based, the duration or length of the contract should be mentioned.

It’s also helpful to identify to whom the candidate will be reporting, as this gives them an idea of the company’s structure. To ensure a timely response, the email should state a deadline by which the candidate should either accept or decline the offer.

Following this, instructions on the next steps, such as the process for accepting the offer, completing any necessary paperwork, or attending orientation, should be detailed.

Lastly, the email should provide contact information, ensuring the candidate has a point of reference for any questions or clarifications. Concluding the email, a polite closing remark can be added, expressing gratitude to the candidate for considering the offer.

The email should be signed off with the name and title of the person making the offer, accompanied by the company’s contact details.

More resources:

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New employee welcome email https://resources.workable.com/new-employee-welcome-email-template Wed, 05 Oct 2016 08:45:31 +0000 https://resources.workable.com/?p=6680 You could send this email to your new hire after they’ve accepted your job offer. Your goal is to make your new employee feel at ease and come prepared on their first day. Make sure you include practical details, like start date and time of arrival. You can attach employment paperwork, benefits plan and/or company […]

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You could send this email to your new hire after they’ve accepted your job offer. Your goal is to make your new employee feel at ease and come prepared on their first day.

Make sure you include practical details, like start date and time of arrival. You can attach employment paperwork, benefits plan and/or company policies to give them a heads-up. You should also ask them to send over (or bring with them) anything you need to complete their hiring process (e.g. their bank account details, passport or other official paperwork.)

This new hire welcome email sends the message that you’re organized and interested in making your new employee feel welcome.

Is your company growing? Workable is the leading ATS for ambitious companies. Sign up for our 15-day free trial and start hiring better people, faster.

New employee email template

Email subject line

Welcome to [Company name]

Email body

Dear [Employee’s name],

We are all really excited to welcome you to our team! As agreed, your start date is [date.] We expect you to be in our offices by [time] and our dress code is [casual/ business casual.]
[If necessary, remind your employee that they need to bring their ID/ paperwork.]

At [Company name], we care about giving our employees everything they need to perform their best. As you will soon see, we have prepared your workstation with all necessary equipment. Our team will help you setup your computer, software and online accounts on your first day. [Plus, if applicable, mention any extra things you’ve prepared for your new hire, like a parking spot, a coffee mug with their name or a company t-shirt.]

We’ve planned your first days to help you settle in properly. You can find more details in the enclosed agenda. As you will see, you’ll have plenty of time to read and complete your employment paperwork (HR will be there to help you during this process!) You will also meet with your hiring manager to discuss your first steps. For your first week, we have also planned a few training sessions to give you a better understanding of our company and operations.

Our team is excited to meet you and look forward to introducing themselves to you during [planned event/ lunchtime].

If you have any questions prior to your arrival, please feel free to email or call me and I’ll be more than happy to help you.

Email sign off

We are looking forward to working with you and seeing you achieve great things!

Best regards,

[Your name]
[Your signature]

What should be included in a new employee email?

A new employee email is a crucial communication tool that introduces a new hire to the existing team and sets the tone for their integration into the company culture.

The email should begin with a warm introduction of the new employee. This introduction should highlight the employee’s name, their role or job title, and a brief summary of their professional background. Sharing a bit about their past experiences, achievements, or notable projects can give the team a glimpse into the new member’s expertise and capabilities.

Following the professional introduction, it’s a good idea to include some personal tidbits about the new hire. This could encompass hobbies, interests, or fun facts. This personal touch helps humanize the new employee, making it easier for existing team members to find common ground or conversation starters, fostering early rapport-building.

Additionally, it’s beneficial to mention the new employee’s start date and any initial projects or teams they’ll be working with. This gives the existing team a heads-up on when they might start interacting with the new member and in what capacity.

To ensure a warm welcome, the email can conclude by encouraging current employees to reach out, introduce themselves, or offer assistance as the new hire gets acclimated. This gesture promotes a culture of camaraderie and support.

Lastly, attaching a photo of the new employee can be a thoughtful addition, allowing team members to recognize and greet them in person, further facilitating a smooth and friendly integration into the company.

More onboarding resources:

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Employment contract template https://resources.workable.com/employment-contract-template Mon, 02 Oct 2023 15:35:55 +0000 https://resources.workable.com/?p=91107 This employment contract template streamlines the hiring process for HR professionals. It provides a structured framework, ensuring that all essential terms and conditions are covered, reducing ambiguities, and safeguarding both the organization and the employee from potential misunderstandings or disputes. An employment contract should include: Terms of employment: Duration, job role, responsibilities, and probationary period. […]

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This employment contract template streamlines the hiring process for HR professionals. It provides a structured framework, ensuring that all essential terms and conditions are covered, reducing ambiguities, and safeguarding both the organization and the employee from potential misunderstandings or disputes.

An employment contract should include:

  • Terms of employment: Duration, job role, responsibilities, and probationary period.
  • Compensation and benefits: Salary, bonuses, benefits, and any other allowances.
  • Termination clauses: Grounds for termination, notice periods, and severance pay.
  • Confidentiality and non-compete clauses: Protecting company information and preventing employees from working with competitors for a specified duration post-employment.

What is an employment contract?

An employment contract is a binding document that delineates the rights, responsibilities, and obligations of both the employer and the employee. It serves as a reference point for both parties, ensuring that they are aware of their duties, compensation, benefits, and other pertinent details.

Furthermore, this contract acts as a protective measure, offering legal recourse in case of any breaches or disagreements. By having a clear and comprehensive employment contract, both employers and employees can operate with a clear understanding of expectations, leading to a harmonious working relationship.

What types of employment contracts are there?

Contracts serve as the backbone of professional relationships, clearly defining the terms, expectations, and obligations of both parties.

As organizations evolve and adapt to changing business landscapes, the need for varied employment arrangements arises.

Let’s delve into the different types of employment contracts, offering insights into their unique characteristics and applications.

Permanent employment contract

This type of contract is designed for employees who are hired for an indefinite period. It provides stability and assurance to the employee, indicating that the organization intends to employ them for the long term unless unforeseen circumstances arise.

Fixed-term employment contract

Tailored for employees who are brought on board for a specific duration or for a particular project, this contract has a clear start and end date. It’s commonly used for project-based roles or seasonal work.

Casual employment contract

This contract is for employees who are hired on an as-needed basis. They don’t have set regular hours but are called upon when there’s a demand. It offers flexibility to both the employer and the employee.

Zero-hours contract

Employees under this contract have no guaranteed hours. They are essentially on-call and work when required by the employer. It provides maximum flexibility for the employer but can be unpredictable for the employee in terms of income.

Freelance/contractor agreement

This is for self-employed individuals who provide specific services to the organization for a predetermined period or project. Unlike traditional employees, freelancers or contractors handle their own taxes and benefits.

Apprenticeship contract

Designed for individuals who are brought into the organization to learn a specific trade or profession, this contract ensures that the apprentice receives both training and a stipulated wage during their learning period.

Step by step instructions on how to write your own employment contract

1. Understand the role

Begin by detailing the job description, responsibilities, and expectations.

2. Determine the contract type

Based on the nature of the job, decide which type of employment contract is suitable.

3. Specify compensation

Clearly outline the salary, frequency of payment, bonuses, and any other financial benefits.

4. Include working hours

Define the regular working hours, overtime provisions, and any flexible working arrangements.

5. Detail leave entitlements

Mention annual leave, paid time off, sick leave, and other leave types.

6. Add termination clauses

Clearly state the grounds for termination, required notice periods, and any severance packages.

7. Confidentiality and non-compete

Ensure clauses that protect company secrets and prevent the employee from joining competitors immediately after leaving are included.

8. Review and legal check

Before finalizing, have the contract reviewed by legal professionals to ensure compliance with labor laws.

Employment contract template

This Employment Contract (“Contract”) is entered into as of [Date], by and between [Organization Name], herein referred to as the “Employer,” and [Employee Name], herein referred to as the “Employee.”

1. Position and duties: The Employee is hired as [Job Title]. The duties and responsibilities will include [Detailed Job Responsibilities].

2. Duration: This is a [Type of Contract, e.g., “Permanent”] contract, commencing on [Start Date].

3. Compensation: The Employee will receive a salary of [Amount] payable [e.g., “monthly”]. Additional benefits will include [List Benefits].

4. Working hours: The regular working hours are [e.g., “9 am to 5 pm, Monday to Friday”]. Overtime provisions are [Details about Overtime].

5. Termination: Either party can terminate this contract by giving [e.g., “one month”] notice. Grounds for immediate termination include [List Grounds].

6. Confidentiality: The Employee agrees not to disclose any confidential information pertaining to the Employer.

7. Non-compete: Upon termination, the Employee will not work with a competitor or start a similar business for a duration of [e.g., “one year”].

8. Governing law: This Contract is governed by the laws of [Country/State].

Both parties hereby agree to the terms set forth in this Contract.

Employer’s signature & date employee’s signature & date.

Disclaimer: This policy template is meant to provide general guidelines and should be used as a reference. It may not take into account all relevant local, state or federal laws and is not a legal document. Neither the author nor Workable will assume any legal liability that may arise from the use of this policy.

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Craft your own time management worksheet https://resources.workable.com/tutorial/time-management-worksheet Tue, 05 Sep 2023 15:31:12 +0000 https://resources.workable.com/?p=90295 A time management worksheet serves as a practical tool for employees to organize their tasks, set priorities, and allocate time efficiently. This time management worksheet can help you break down complex projects into manageable tasks, setting realistic deadlines, and tracking progress.  For HR professionals, it’s an invaluable resource to guide employees towards better productivity and […]

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A time management worksheet serves as a practical tool for employees to organize their tasks, set priorities, and allocate time efficiently.

This time management worksheet can help you break down complex projects into manageable tasks, setting realistic deadlines, and tracking progress. 

For HR professionals, it’s an invaluable resource to guide employees towards better productivity and work-life balance.

But what is time management and why is it so important? Let’s delve more into this powerful tool for professional and personal life. 

What is time management?

Time management is the strategic allocation of one’s time to prioritize tasks, increase efficiency, and achieve goals. It involves planning, setting deadlines, and organizing tasks to maximize productivity. There are seven critical steps to implementing a good time management strategy.

Here are the 7 steps you need to take: 

  1. Goal Setting: Define short-term and long-term objectives.
  2. Prioritization: Arrange tasks based on their importance and deadlines.
  3. Task Breakdown: Divide larger tasks into smaller, manageable tasks.
  4. Time Allocation: Assign specific time slots to each task.
  5. Execution: Focus on completing each task within the allocated time.
  6. Monitoring: Keep track of time spent and adjust plans as necessary.
  7. Review: Evaluate the outcomes and make necessary adjustments for future tasks.

Why is time management important in work?

Time management is vital in the workplace for enhancing productivity, as it allows employees to accomplish more tasks in a shorter period. 

It also plays a significant role in reducing stress; when employees have a clear plan and know what needs to be done, they experience less work-related anxiety. 

Moreover, effective time management contributes to the improvement of work quality. With well-structured planning, employees can allocate more time to critical aspects of their tasks, such as analysis, execution, and review. 

This, in turn, elevates the quality of their work. 

Lastly, good time management skills are often associated with reliability and competence, qualities that are crucial for career advancement. Therefore, mastering time management is not just beneficial for immediate work outcomes but also for long-term career growth.

Ready for a real-world example that brings these concepts to life? 

Example of implementing a time management strategy

In a bustling marketing agency, team members leverage a time management worksheet to meticulously allocate time for various activities, from brainstorming sessions to client consultations and content creation. 

Tasks are prioritized based on their level of importance and looming deadlines, ensuring that the most critical projects are tackled first.

To elevate their productivity even further, the team identifies their ‘peak productive hours,’ those invaluable periods of the day when focus and energy are at their zenith. 

These prime hours are reserved exclusively for tackling the most challenging and crucial tasks. 

Here’s the worksheet they used: 

sample of time management worksheet

This strategic approach to time management has led to a 20% uptick in team productivity and a marked improvement in work quality, showcasing the transformative power of effective time management in a professional setting.

How do you create a time management worksheet?

Eager to create a time management worksheet that’s both practical and easy to use? 

If you don’t already use software to do that, the first step is to identify the key components that should be included in the worksheet. Typically, these would be:

  • A task list
  • Priority levels
  • Estimated time for each task
  • Actual time spent
  • Deadlines
  • Status (Completed/In-progress/Pending). 

You can create this worksheet using various tools, from a simple spreadsheet in Excel or Google Sheets to specialized project management software. 

The idea is to have a centralized place where all tasks are listed and can be easily managed.

Once the framework is set up, the next step is to populate it with tasks and details. 

Start by listing all the tasks that need to be accomplished within a specific timeframe, such as a day or a week. 

Assign priority levels to each task based on their importance and deadlines. 

Next, estimate the time you think each task will take and allocate specific time slots in your day to work on them. 

As you progress, update the ‘Actual time spent’ and ‘Status’ columns to keep track of your accomplishments and adjustments. 

This dynamic document serves as a living guide to your day, helping you stay focused, organized, and productive.

Related: Time management tips for recruiters

Time Management for HR Professionals using an HRIS

When we talk about human resource management, choosing a software that will organize your time seems to be a one-way street.

Human Resource Information Systems (HRIS) serve as powerful tools for HR professionals in mastering time management within an organization, without losing time creating tables and timelines manually. 

By automating routine HR tasks such as leave management, time tracking, and performance evaluations, HRIS allows HR teams to focus more on strategic initiatives like talent development and organizational planning. 

The system’s automated features not only streamline administrative processes but also provide insightful data that can be analyzed to enhance time management strategies across the board.

Performance metrics can be monitored in real-time, allowing for timely interventions that can improve productivity and work quality. By integrating HRIS into their time management strategies, HR professionals can create a more efficient, productive, and data-driven work environment.

Time management when someone is on PTO

When an employee is on Paid Time Off (PTO), it’s crucial to strike a balance between relaxation and productivity. Before your employee’s break, let them set clear boundaries by informing colleagues of their unavailability and use out-of-office notifications. Employees should plan their time off by prioritizing tasks, scheduling downtime, and limiting technology use. Remember, the primary goal of PTO is to recharge, so respect their time for self-care and relaxation.

By implementing these time management strategies and tools, HR professionals can empower their employees to manage their time more effectively, leading to increased productivity and job satisfaction.

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What is payroll deduction? https://resources.workable.com/hr-terms/what-is-payroll-deduction Wed, 16 Aug 2023 12:05:14 +0000 https://resources.workable.com/?p=89911 Every employee receives a paycheck, but the amount they take home is often less than their total earnings. This difference is due to payroll deductions. These deductions serve multiple purposes, from contributing to public services to ensuring employees have access to essential benefits. Understanding these deductions is crucial for both employers and employees to ensure […]

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Every employee receives a paycheck, but the amount they take home is often less than their total earnings. This difference is due to payroll deductions.

These deductions serve multiple purposes, from contributing to public services to ensuring employees have access to essential benefits. Understanding these deductions is crucial for both employers and employees to ensure accurate and lawful processing of wages.

What is payroll deduction?

A payroll deduction plan refers to the systematic withholding of money from an employee’s paycheck. This can be for benefits, taxes, or other specific purposes. The deductions can be categorized into two main types:

Pre-tax deductions: Amounts taken out before calculating taxes. These help in reducing the taxable income of employees.
Post-tax deductions: Amounts deducted after taxes have been calculated. They don’t reduce the tax burden.

The final amount after all these deductions is what the employee takes home, often referred to as the net salary.

Payroll deduction in the U.S.

In the United States, these deductions are categorized into:

Pre-tax deductions: Health insurance premiums and contributions to retirement savings plans like 401(k)s.
Post-tax deductions: Wage garnishments for child support or student loans.

Mandatory deductions include federal income tax, FICA taxes for Medicare and Social Security, and state income tax where applicable.

Payroll deduction in Canada

In Canada, employers use the Payroll Deductions Online Calculator (PDOC) to calculate federal, provincial, and territorial payroll deductions. Mandatory deductions include federal and provincial income taxes, the Canada Pension Plan (CPP), and the Quebec Pension Plan (QPP) for Quebec residents.

Payroll deduction in Europe

European countries have diverse deduction systems, but some commonalities exist:

  • Income tax: Most European countries have a progressive income tax system where higher earners pay a higher percentage.
  • Social security contributions: These are mandatory in most countries and fund various social programs, including healthcare, pensions, and unemployment benefits.
  • Healthcare: Some countries have mandatory healthcare deductions, while others operate on private insurance systems with voluntary deductions.

Payroll deduction in Asia

Asia, with its diverse range of economies, has varied deduction systems:

  • Income tax: Countries like Japan, South Korea, and India have progressive income tax systems.
  • Mandatory provident funds: Places like Hong Kong have mandatory provident fund contributions to ensure retirement savings for employees.
  • Health and social insurance: Countries like China mandate employers to deduct amounts for health insurance, unemployment insurance, and housing funds.

Payroll deductions are a universal concept, but the specifics vary widely based on regional laws, economic policies, and cultural norms.

The same applies to time off management.

Whether in North America, Europe, or Asia, these deductions ensure that employees contribute to essential public services, have access to vital benefits, and can manage their finances more effectively.

As global business continues to expand, understanding the nuances of these deductions across different regions becomes increasingly important.

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Retroactive pay: what it is and what you need to know https://resources.workable.com/hr-terms/retroactive-pay Tue, 22 Aug 2023 12:20:57 +0000 https://resources.workable.com/?p=89984 Picture this: it’s another bustling day at the office, and an employee approaches you, clutching their paycheck with a concerned look. As they mention an oversight in their past payments, you feel a bead of sweat forming. In moments like these, understanding the concept of retroactive pay is non-negotiable. So, let’s dive in and demystify […]

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Picture this: it’s another bustling day at the office, and an employee approaches you, clutching their paycheck with a concerned look. As they mention an oversight in their past payments, you feel a bead of sweat forming. In moments like these, understanding the concept of retroactive pay is non-negotiable.

So, let’s dive in and demystify this term for you.

What is retroactive pay?

At its core, retroactive pay (or “retro pay” for short) is pretty straightforward. It’s the compensation you owe an employee for work they’ve already completed but were underpaid for.

This can happen for a variety of reasons, ranging from simple clerical errors to more complex issues like backdated promotions. Think of it as a way to correct past paycheck oversights.

Why does retroactive pay exist?

Imagine if you were that employee caught in this situation. You’d want assurance that, even if there’s a hiccup in your paycheck, your company has a mechanism to fix this. Retroactive pay exists primarily for two reasons:

Contractual and legal obligations

Sometimes, an employee’s pay rate changes (due to promotions or agreed raises), but this change doesn’t immediately reflect in their paycheck. Or perhaps new legislation mandates certain payments.

Retro pay ensures you’re up-to-date with all legal obligations – after all, you don’t want to have a lawyer banging on your desk because your company accidentally underpaid an employee a couple of months ago.

Employee morale and trust

Financial stability is paramount for your staff. By ensuring they receive every cent they’re owed, you bolster their trust and morale. You have signed an agreement with them – you pay them for the work they do, and you don’t want that to get misaligned in any way.

Plus, if you’re proactive and tell your employee: “Hey, we noticed that your last two paychecks were actually below what you were supposed to get based on your promotion/raise last month. We’ve gone and fixed that for you, so you’ll see that reflected in your next paycheck at the end of this month.” That sends a powerful message to them that you have their best interests at heart.

When is retroactive pay used?

So, how might you find yourself dealing with retro pay? A few scenarios to consider:

Contractual changes

Let’s say you’ve awarded an employee a raise starting the 10th of the month, but payroll is processed on the 1st. Retro pay comes into play to cover that gap.

Clerical errors

Even in the best systems, mistakes happen. Perhaps someone was inadvertently underpaid; retro pay allows you to square things away.

Overtime corrections

If an employee’s overtime was miscalculated, submitted late, or simply overlooked, retro pay ensures they’re compensated correctly.

However, be cautious. If you’re frequently resorting to retro pay, it could signal deeper systemic issues in your payroll system. And trust us, repeatedly dishing out retro paychecks won’t do wonders for your company’s reputation. It can also be a headache for your friends in Finance.

Pros and cons of retroactive pay

Let’s quickly go over the pros and cons of retro pay, one by one:

Pros:

Fairness: Above all, it demonstrates to your team that you’re committed to honoring your financial commitments.

Boosts morale: Employees trust employers who correct their mistakes.

Legal safeguard: Protect yourself from potential legal repercussions by ensuring everyone gets paid what they’re due.

Cons:

Administrative burden: Handling retro pay can be a paperwork nightmare – especially if it starts piling up.

Financial strain: Large retroactive sums can strain your company’s financial health – and makes it more difficult for the finance department to keep those books balanced.

Potential damage: Relying on retro pay too often can erode trust in your payroll system for existing employees – which can spill over to negative commentary on Glassdoor and other employer review sites.

Retro pay: it’s best to have it and not need it

Being in HR or leading an SMB is no walk in the park. But by ensuring accurate and timely pay, you foster a positive work environment, solidifying employee trust and commitment. So, take a moment to review your payroll systems. Perhaps even consider regular audits. It’s always better to be proactive than retroactive when it comes to pay. The same goes for time off management as well, but that is a topic for another article.

Stay informed, stay proactive, and always prioritize your employees. Because at the end of the day, a company’s greatest asset isn’t its products or services – it’s the people who make it all happen.

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10 digital payroll trends to improve employee retention https://resources.workable.com/hr-toolkit/10-digital-payroll-trends-to-improve-employee-retention/ Mon, 28 Aug 2023 12:10:24 +0000 https://resources.workable.com/?p=90039 If you were asked to name one area of work that’s undergoing a revolution right now, payroll trends probably wouldn’t be the first thing that springs to mind. Here, we’re going to explore 10 aspects of digital payroll systems that are having a huge impact on how we work today. The rise of digital payroll […]

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If you were asked to name one area of work that’s undergoing a revolution right now, payroll trends probably wouldn’t be the first thing that springs to mind.

Here, we’re going to explore 10 aspects of digital payroll systems that are having a huge impact on how we work today.

The rise of digital payroll

The rise of digital payroll systems in modern times has represented a significant shift away from traditional business operations. These new systems offer increased efficiency and accuracy in payroll processing and a much more integrated approach to staff compensation.

With automated pay and tax calculation, along with real-time analytics, these tools have empowered HR departments across the globe to become more productive. Enhanced security features protect sensitive data, while cloud-based access allows for remote payroll management.

Additionally, these systems can streamline regulatory compliance across multiple legal jurisdictions, generating reports and updating tax rules automatically. This makes it more straightforward for businesses to expand internationally and employ distributed teams from multiple countries.

Once those employees have been onboarded, these tools make it easier to retain them too. The wealth of features available make it far simpler to deliver a streamlined and positive staff experience all around.

So, let’s dive in and explore 10 emerging trends in payroll management today.

10 digital payroll trends to improve retention

1) Personalized compensation packages

While salaries have always been negotiable to a certain extent, the biggest change we’re seeing in this area is the advent of personalized benefits packages. These are now key factors in attracting top talent and employee retention in general.

In 2023, it’s not unusual for new hires to negotiate benefits on a case-by-case basis. Commonly offered or requested perks include:

  • Work-from-home stipends. As remote work becomes more popular, some companies are embracing this by providing money for home office setup or coworking space memberships.
  • Wellness programs. These might include subscriptions to meditation apps, teletherapy services, or wellness retreats.
  • Student loan repayment assistance. This is particularly popular in the UK and US, especially among younger workers.
  • Professional development. Funds for attending conferences, enrolling on courses, obtaining professional certifications, etc.

Some companies also offer more unusual perks, such as adoption assistance, donation matching, or even paid time off to look after a new pet.

2) Real-time payroll access

Access to real-time payroll data is becoming more of a priority for various reasons:

  • Accuracy. It allows for instant verification and corrections of any errors or discrepancies, saving both time and money.
  • Transparency. Employees have ongoing access to their earnings, deductions, and benefits information, and managers can see up-to-the-minute payroll costs.
  • Budget forecasting. Real-time payroll data can feed into budgeting and forecasting models, providing a more accurate picture of costs.

Offering real-time access to payroll data is much easier now than it used to be. For example, the increasing popularity of cloud-based enterprise resource planning (ERP) platforms has enabled many organizations to centralize critical operational data in a single digital repository.

These cloud ERP tools are often specifically designed for synchronizing real-time data updates. They also provide a better understanding of your business by combining your financial management with your time and attendance data. Ultimately making them ideally suited for this.

3) Flexible pay options

There are new developments in how employees receive payments too. While a physical check or bank transfer once a month still reigns supreme, employers are increasingly offering alternatives to suit the varying needs of their staff.

For instance, some businesses offer payroll cards, which are prepaid debit cards loaded with an employee’s wages. These are very useful for employees who don’t have bank accounts since they allow the user to do everything they would usually do with a standard bank card. Payroll cards are widely available from major names like Mastercard and Visa.

Granted, they do require additional administration to set up and manage, but this expense can be offset by other savings e.g. reductions in the cost of printing and distributing physical paychecks. Once you have this system up and running, it’s super simple to use.

4) Integrated benefits management

The ability to administer all staff benefits from a single platform can have a huge impact on efficiency.

For example, Celine is a senior HR manager at a well-known financial institution in the City of London. It recently introduced a unified benefits management platform for its staff, and she’s a big fan.

“It’s made such a difference,” she says. “Before, we used lots of different tools to manage our staff benefits. Pension payments, private healthcare plans, insurance – all separate. It was hugely time-consuming, particularly because this is a large company with thousands of employees, and a lot of them work abroad, so we have to be mindful of compliance with a range of regulatory environments.”

Since moving to a new platform and integrating it fully with payroll, Celine has noticed a sharp reduction in errors needing rectification. Overall, it’s been a boost for her team, who now have more time to focus on other core work.

5) Payroll data security and privacy

Payroll systems often contain sensitive employee information, such as social security numbers, bank account details, and addresses. This means payroll and HR software needs to have watertight security.

Firstly, it’s crucial organizations comply with all relevant data privacy regulations. Depending on where a business operates, that might mean the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or any number of other legal frameworks.

Payroll systems are becoming more sophisticated to deal with the proliferation of rules around data privacy, and many modern systems have features to support compliance, such as tools for data anonymization, data rights management (right to access, correct, delete), and data use reporting.

There’s also the question of protecting against cybercrime, such as data breaches and phishing attacks. As more payroll systems are being hosted in the cloud, businesses have to make certain their cloud provider is following best practices regarding security.

Generally speaking, most vendors will make sure their client data is protected with top-tier encryption protocols. That said, anyone using third-party cloud data storage needs to take ultimate responsibility for ensuring this is the case.

6) Personal financial management tools

Using apps to manage personal finances is becoming increasingly mainstream. According to Straits Research, the personal finance software market was worth $1.2 billion worldwide in 2021 and is expected to grow to $1.9 billion by 2030.

It’s easy to understand why. The convenience of being able to manage all your financial accounts and transactions from one platform is immensely appealing.

Although payroll departments are just beginning to wake up to the possibilities, we’re likely to see improvements in integration between business payroll systems and personal finance tools in the coming years.

For example, there already exists tax software that can pull data from various payroll systems to help individuals with several streams of income prepare their tax accounts. This kind of functionality is a big plus for anyone working multiple jobs.

7) Employee self-service portals

Self-service payroll portals like Payslip allow employees full access to their pay data at their convenience. This kind of service typically includes features such as instant payslip download, document management, and up-to-date tax information. Portals also often have additional functionality such as automatic leave entitlement tracking.

This level of transparency is, quite simply, what modern workers expect. In particular, younger cohorts of employees joining the workforce have grown up around apps that help them manage every aspect of their lifestyle.

Employers that move with the times and put software like this in place are far more likely to build a relationship of trust with their staff.

8) Mobile payroll applications

With the advent of cloud-based payroll applications comes the potential for managing this on the go. As remote and hybrid working has become more common, being able to offer flexible working routines is proving to be very popular with employees.

This applies just as much to HR staff as it does to everyone else. Businesses that normalize flexible working for the team members in charge of payroll tasks are more likely to be able to retain them in the long term.

Free-to-use image sourced from Unsplash

9) Enhanced payroll analytics

One of the premier features of modern payroll software is the sheer wealth of data it generates. Right from the start, applicant tracking and recruitment features can provide key insights into candidate expectations and help inform pay package policy and onboarding plans.

It doesn’t stop there. Sophisticated modern payroll solutions can also use predictive analytics to forecast future payroll costs based on current data. They can predict staffing needs and labor costs and identify potential problems or bottlenecks before they arise.

Some tools even include benchmarking features, which allow businesses to compare their payroll performance and expenses to industry standards and competitors.

10) Integration with performance management systems

As more and more organizations switch to using ERP platforms, an increasing number of HR departments are prioritizing the full integration of payroll with ERP workforce management solutions.

The benefit of doing this is that it makes for more streamlined operations. These performance and workforce management tools bring together all your business-critical data on workforce scheduling, attendance tracking, and work/time data collection. So, bringing payroll fully within them just makes sense.

Doing this is particularly useful if your business has a workforce comprising a mix of employees, freelancers, and independent contractors. That’s because it simplifies the complexities of dealing with what can otherwise be a very complicated bundle of rules.

Digital payroll trends: the big takeaway

The payroll trends we’ve listed here indicate one thing quite clearly: gone are the days of payroll being walled off from other business processes. The features offered by modern payroll systems focus on integration as a core virtue.

With the growing popularity of third-party cloud services, the ability to offer enhanced features and improved access to data is now within reach, even for smaller organizations.

In today’s business environment, top talent has a choice of where to work. Employers that recognize this and put processes in place to encourage transparency and convenience are the ones that will attract and keep the best of the best.

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Employee information form template https://resources.workable.com/employee-information-form Fri, 04 Aug 2023 12:29:43 +0000 https://resources.workable.com/?p=89867 HR professionals have a critical need to maintain comprehensive employee information, which is usually protected by the company’s data protection policy. This data serves as the foundation for numerous HR functions, including payroll processing, benefits administration, performance management, and succession planning. Moreover, in the event of workplace emergencies, having immediate access to an employee’s emergency […]

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HR professionals have a critical need to maintain comprehensive employee information, which is usually protected by the company’s data protection policy.

This data serves as the foundation for numerous HR functions, including payroll processing, benefits administration, performance management, and succession planning.

Moreover, in the event of workplace emergencies, having immediate access to an employee’s emergency contact information can be crucial.

Additionally, maintaining up-to-date employee records helps HR professionals ensure compliance with labor laws and regulations, which often require employers to keep certain employee information on file.

Therefore, the role of an employee information form becomes indispensable in the HR toolkit.

What is an employee information form?

An employee information form is a standardized document used by companies to gather essential details about their employees. This form typically includes sections for personal information, job-related data, and emergency contact details.

How could an HRIS help you gather this information easily?

A Human Resource Information System (HRIS) like Workable can significantly simplify the process of gathering and managing employee information.

Workable allows HR teams to store all employee data in one place, making it easily accessible and manageable.

It also offers features like digital forms, which employees can fill out online, eliminating the need for paper forms and manual data entry.

This not only saves time but also reduces the risk of errors.

What a good employee information form should include?

A good employee information form should be comprehensive yet straightforward. It should include:

Personal Information: Full name, address, contact details, marital status, and spouse’s details.

Job Information: Title, department, supervisor, work location, start date, and salary.

Emergency Contact Information: Name, address, and contact details of the emergency contact.

The form should be easy to understand and fill out, with clear instructions and well-defined fields. It should also comply with privacy laws, ensuring the data collected is stored and used responsibly.

An employee information form is a vital tool for effective communication and smooth administrative processes within an organization.

You can download the form from the right sidebar.

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Can PTO be denied after approval? https://resources.workable.com/tutorial/can-pto-be-denied-after-approval Wed, 23 Aug 2023 12:20:19 +0000 https://resources.workable.com/?p=89986 PTO is pretty straightforward – in your contract with your employee, you offer a fixed number of days that they can take for vacation as per your company PTO policy, or you even offer unlimited PTO and floating holidays. Either way, it’s part of an agreement you have with your workers. But then, PTO isn’t […]

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PTO is pretty straightforward – in your contract with your employee, you offer a fixed number of days that they can take for vacation as per your company PTO policy, or you even offer unlimited PTO and floating holidays. Either way, it’s part of an agreement you have with your workers.

But then, PTO isn’t always so easy to navigate, especially when an already approved PTO needs to be reversed by an employer.

This bears the question: can you deny PTO after approval? Let’s dive into this complex issue.

The legal perspective

The legal landscape surrounding PTO is a blend of federal ground rules and state-specific stipulations. The United States, specifically, has no federally mandated PTO minimum, so it follows that the related Fair Labor Standards Act will not support employees if you revoke PTO after approving it.

So, it really falls to the states when it comes to laws around time off management. A pivotal point is the employer’s commitment to the employee once the PTO is approved. That’s the long way of saying: check with local legislation and legal counsel for guidance in this area.

Meanwhile, while the law may offer some leeway, it’s in the moral and cultural implications where this becomes the bone of contention.

When can PTO be denied after approval?

The big question – under what circumstances is it even conceivable (or ethical) to backtrack on PTO? Let’s look at some potential scenarios in which this scenario might occur:

1. Business crises

Maybe something unforeseen happened, and it’s so sudden and needs immediate attention. Maybe there’s a high-profile client visit, a product launch that’s gone awry, or a breakdown in the system requiring urgent work from IT. These are things that don’t wait for Zofia to return from her staycation or allow for Claude to take off at noon on Friday no matter how buttoned-up the team’s processes are.

2. Unavailability of replacements

Some roles are so specialized that finding a substitute, even for a short while, becomes a Herculean task. Or, maybe, there’s a sudden employee departure that leaves a team entirely unavailable until the end of the month – and you’re left twisting in the wind until then.

3. Approval errors

This is where human error enters the scene. A slip in the system or miscommunication can lead to overlapping PTOs that leave the department shorthanded. That’s why it’s crucial to have a reliable software to manage PTO requests and approvals to reduce or even eliminate these problems.

PTO reversal and its impact on morale and trust

Now, reversing PTO after it’s been approved should never be common practice. You should reserve it only for last-gasp situations and stop-gap solutions.

Why? Well, imagine you’re Zofia. You’ve booked an amazing trip to Italy and you’ve been building towards that for months on end. Then you receive a call from your managers that something happened in engineering that puts the company’s existence in balance – and only you can fix it.

OK, legally, you can find ways to do this with Zofia or Claude. But is it really the best thing to do? The fallout of this isn’t just the immediate disappointment but potential long-term mistrust of you as an employer and as a management team. If you can’t keep your [bleep] together, then who’s to say this won’t happen again? That kind of uncertainty can lead to unnecessary stress among employees including Zofia or Claude above.

There are ways to avoid this situation to begin with (more on that below). There are also ways to mitigate the situation – for example, you might allow them to continue with the original plan but invite them to work one or two days during their time off (with recompensation, of course).

But sometimes, the decision is 100% unavoidable. You really do need Zofia to cancel outright. Let’s look at ways you can mitigate the damage that might follow.

How to remedy the damage of PTO reversal

Even when faced with the undeniably tough call of retracting approved PTO, your responsibilities as an employer are manifold. Not only is it crucial to manage the immediate situation, but it’s also essential to ensure that Zofia’s sense of trust isn’t irreparably damaged. Here’s how you can approach it:

1. Compensation for financial losses

Your employee has probably already made arrangements – hotel bookings, flight tickets, or other plans – and those are likely to be non-refundable. Stepping up to cover these expenses (and then some) goes a long way.

2. Offer additional perks

Consider giving them extra time off immediately after said crisis is resolved. Perhaps set up an all-expenses-paid weekend getaway on the company coin or something similar. It’s a tangible way to express gratitude for their flexibility and understanding.

3. Future PTO assurance

Now, this is where you can truly shine. Assure them of a priority status for their next PTO request. Let them choose their dates without the usual red tape, ensuring swift and hassle-free approval. This isn’t just about giving them a rain check; it’s a promise, a pledge of regret and a gesture that underlines their importance to the organization.

It’s important, nevertheless, to recognize that PTO was booked for a reason. It’s not just for fun. Some people have weddings planned. Others have booked a dream holiday. Others are headed home to visit family. Stuff can’t always be moved around.

Meaning: while these steps are reactive measures to manage the fallout, it’s pivotal to delve deeper and understand why such a situation arose in the first place. More often than not, these are symptoms of larger management or communication issues within the organization.

Prevention is better than cure

As the custodian of both business interests and employee well-being, it’s imperative to introspect. Could this situation have been avoided with better workforce planning? Was there a breakdown in communication channels? Or perhaps, it’s an indication that the existing PTO policy needs a revisit.

By proactively addressing these systemic issues and bolstering internal processes, not only do you reduce the likelihood of facing such situations in the future, but you also foster an environment of trust, transparency, and mutual respect. Being proactive rather than reactive can save a lot of headaches. No one wants to reverse PTO – let alone the employee themselves. It’s not a bridge you ever want to cross.

Let’s look at how you can prevent such a scenario.

1. Implement a more robust PTO system

This is about creating an ecosystem where PTO requests, approvals, and changes are transparent and accountable. This ensures that anomalies are caught early on. This can be done with a reliable PTO management software with consistent human oversight.

2. Communicate more openly

Creating a bridge of understanding between teams and their managers is invaluable. Regular check-ins or even casual conversations can preempt many last-minute surprises. You can also bolster a policy with clear backup plans – if Jimmy isn’t immediately available, Agnieszka can provide backup.

3. Establish backup plans ahead of time

On that last point about Jimmy and Agnieszka: cross-training is a word you’d want to consider seriously. Ensuring more than one person is equipped to handle critical roles can be a game-changer.

Deny PTO after approval only as a last resort

This is not kids’ play. You’re working with professionals who have complex personal lives, and you have a clear agreement in place (if not, you should) for PTO. It’s part of the fabric of employment.

Don’t let the small thread of PTO unravel your relationship with your employee. The legal aspect of it is fine and well – but in this case, any legal rights should take a back seat to employee engagement.

As the custodians of workplace culture, it’s upon you, the HR professionals and employers, to manage the denial of pre-approved PTO with extra care, ensuring that even when tough decisions are made, they’re made with empathy and foresight. The Zofias and the Claudes of this world will thank you.

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What is unlimited PTO and how does it work? https://resources.workable.com/hr-terms/what-is-unlimited-pto Fri, 14 Jul 2023 13:06:04 +0000 https://resources.workable.com/?p=89463 The concept of unlimited PTO is becoming more prevalent in today’s work culture, particularly in the tech industry and other knowledge-based sectors where the physical presence of employees is not always necessary. However, this trend could have both beneficial and detrimental effects on productivity, work-life balance, and the global job market. What is unlimited PTO? […]

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The concept of unlimited PTO is becoming more prevalent in today’s work culture, particularly in the tech industry and other knowledge-based sectors where the physical presence of employees is not always necessary.

However, this trend could have both beneficial and detrimental effects on productivity, work-life balance, and the global job market.

What is unlimited PTO?

Unlimited PTO (Paid Time Off) is an emerging trend in the HR field where employers offer their employees an unrestricted amount of time off from work. The premise is rooted in the idea of trust and accountability – employees are trusted to responsibly balance their work and time off, contributing to their well-being and productivity.

With an unlimited PTO policy, there is no predetermined limit to vacation or personal days, empowering employees to make decisions in their best interest while maintaining performance standards. The intention is to enhance work-life balance, lower stress, and increase retention.

How does unlimited PTO work?

Unlimited PTO operates on a principle of trust, autonomy, and responsibility. Rather than allotting a specific number of days for vacation, sick leave, or personal time, companies with this policy allow employees to take as much time off as they need, whenever they need it. The idea is to enable employees to maintain a healthy work-life balance without the constraints of a conventional leave system.

However, it doesn’t mean employees can take indefinite time off. The policy is grounded in an understanding that employees will complete their responsibilities and maintain their performance levels while using their discretion to take time off.

This requires open communication between employees and management to ensure workloads are managed and business objectives are met. Some organizations may require employees to provide reasonable notice or have their time-off requests approved, while others may operate on a more informal basis.

Unlimited PTO works best in a culture of mutual respect and responsibility, where time off is seen not as a luxury, but as a necessary part of sustaining productivity, creativity, and overall employee well-being.

As ShortStack CEO Jim Beloisie says: “I’ve learned that when you treat employees like grown-ups, they act like grown-ups.”

Now let’s look at the potential impacts of unlimited paid time off in depth:

1. Productivity

The pros:

A Gallup study finds that when employees are more engaged and less stressed, they are 18% more productive and absenteeism goes down by a whopping 81%.

One might think that giving those employees unlimited options for time off can lead to those kinds of results. Workers would have more freedom to rest, recuperate, and pursue personal interests, reducing burnout and maintaining mental health.

Moreover, with the ubiquity of digital technologies, work can often be done remotely and on flexible schedules and even a “work from anywhere” policy, maintaining productivity.

The cons:

However, on the flip side, unlimited time off may lead to an “always on” work culture. If employers anticipate that employees will take more time off, they may expect them to be available outside of traditional working hours.

This could result in employees feeling compelled to work during their time off to stay on top of their tasks. If not managed appropriately, this could decrease productivity due to fatigue and burnout.

2. Work-life balance

The pros:

Unlimited PTO could greatly improve work-life balance. Employees could take time off to handle personal issues, pursue hobbies, or spend time with family without worrying about conserving their limited vacation days.

This could contribute to a healthier lifestyle and improved mental health.

The cons:

However, paradoxically, some employees might end up taking less time off. Some people may feel guilty or anxious about taking too much time off, particularly if there’s an implicit expectation within their company that they should always be working – or if they see their colleagues taking less time than themselves.

There is also a potential detrimental effect when non-parents and up-and-coming workers are able to devote as much as they can to their work to increase their changes of advancement – and a parent or mid-career employee will feel guilty about taking a few days for themselves and their families.

This could, in fact, lead to a worse work-life balance.

3. Global job market

The pros:

With unlimited time off, jobs might become more attractive to potential employees around the world, leading to a more competitive job market. For example, employees from a country that normally standardizes time off will be attracted to the concept of taking as much time as they want or need.

Companies offering such benefits may attract top talent, increasing their competitiveness.

The cons:

On a broader scale, if this becomes a global trend, it could affect migration patterns. Employees in countries with less generous time-off policies might be more inclined to seek employment in countries or companies where unlimited time off is standard. If your company has a PTO limit for all employees, your hands may be tied in attracting workers who value their personal time.

Smaller companies and those in industries with thin profit margins may also struggle to offer unlimited time off, making it harder for them to compete for talent.

Other changes in unlimited time off

Should unlimited time off become widespread, it could change societal norms about work. People might start to prioritize personal time and flexibility over salary and traditional job security. This could lead to a reimagining of success and fulfillment, shifting away from the “workaholic” culture prevalent in some societies.

While that would be the ideal scenario, there are drawbacks. Offering unlimited time off options could also exacerbate societal inequalities – for example, those in higher-paid, knowledge-based jobs might enjoy the benefits of unlimited time off, while those in lower-paid, manual jobs might not.

Unanticipated outcomes of unlimited PTO

Having an unlimited PTO policy might also lead to some unanticipated outcomes. For instance, it could change our perception of retirement. If people can take time off throughout their careers, they might choose to work longer, changing the demographic dynamics of the workforce.

On a more cautionary note, it might lead to companies blurring the lines between personal and professional time, creating a kind of “pseudo-freedom,” where you’re never really and truly off work.

Unlimited PTO: is it right for your company?

In summary, the trend of unlimited PTO holds promise for improved work-life balance and productivity, but careful management and clear communication of expectations will be key. Also, it’s essential to consider potential inequalities that might arise, and measures should be taken to ensure this benefit is accessible to as many people as possible.

However, its effectiveness varies across organizations and cultures, necessitating a thoughtful implementation process. It’s crucial for HR practitioners to ensure clarity, communication, and manage the potential pitfalls of misuse or underuse, fostering a culture where taking time off is normal and encouraged.

An unlimited PTO policy signifies a shift towards more flexibility and autonomy in the workplace, although its real-world implications and impacts on productivity and employee satisfaction are still subjects of ongoing research and debate.

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Top companies with unlimited PTO – they do exist and thrive https://resources.workable.com/tutorial/companies-with-unlimited-pto Tue, 18 Jul 2023 16:04:42 +0000 https://resources.workable.com/?p=89661 Considering offering your employees unlimited paid time off? What are the pros and cons of this out-of-the-ordinary benefit? PTO is always a breath of relief for your employees, giving them the chance to take some distance, fueling their energy, and returning rested and ready to perform at their best. Offering unlimited time off is a […]

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Considering offering your employees unlimited paid time off? What are the pros and cons of this out-of-the-ordinary benefit?

PTO is always a breath of relief for your employees, giving them the chance to take some distance, fueling their energy, and returning rested and ready to perform at their best.

Offering unlimited time off is a common practice only for a few companies. According to the 2023 SHRM Employee Benefits Survey, only 8% of employers offer paid open or unlimited leave.

Is it beneficial to the employers? Does it actually work? Let’s address those questions now.

What is PTO?

PTO, or Paid Time Off, is time employees can take off work and still receive their regular pay. Unlike traditional vacation policies, PTO groups together vacation, personal, and sick days, offering employees a more flexible way to manage their time off.

Unlimited PTO is an innovative policy where companies allow their employees to take as much time off as they need. The aim? To foster a culture of trust, autonomy, and ultimately, higher productivity.

Top companies offering unlimited PTO

Let’s delve into some of the companies leading the charge in this ‘unlimited’ arena:

  1. Netflix – Netflix was a trailblazer in adopting unlimited vacation time, encouraging employees to take the time they need to rest and recharge.
  2. HubSpot – With its ‘flexible vacation policy,’ HubSpot underscores its culture of flexibility and autonomy [HubSpot Culture Code, 2023].
  3. Dropbox – Believing that rest and recovery are an essential part of productivity and collaboration, Dropbox rolled out its unlimited PTO policy to attract top talent.
  4. Virgin Group – Inspired by Netflix, Richard Branson introduced unlimited PTO at Virgin, advocating that employees would only take time off when they feel fully up-to-date with their tasks.
  5. Buffer – Buffer, the social media management company, offers unlimited PTO as part of its “default to transparency” and “work smarter, not harder” values. This allows employees to manage their time and workloads effectively.
  6. General Electric – GE started offering unlimited PTO to its senior employees as a means of attracting and retaining top-level talent. The policy has been hailed as a positive move towards prioritizing work-life balance.
  7. GrubHub – The online and mobile food-ordering company GrubHub allows its employees to take time off at their discretion, believing it fosters a healthier and more productive work environment.
  8. Gusto – Gusto, a cloud-based payroll and benefits provider, offers unlimited PTO, claiming that trusting employees to manage their time has led to higher levels of productivity and job satisfaction.

These companies serve as leading examples of the growing trend of unlimited PTO.

It’s crucial to note that while the implementation and specifics of the policy might differ among companies, the underlying aim is the same: fostering a culture of trust, promoting work-life balance, and driving productivity.

Why you might consider adopting unlimited PTO

Wondering if it is worth joining the above list?

Unlimited PTO can bring substantial benefits. It has been linked with increased employee satisfaction and retention. It also empowers employees, promoting a culture of trust and flexibility.

This condition can have positive results for employers too. Better performance aside, a study showed that those with unlimited PTO took only 13 days off yearly compared to those with prescribed and limited time-off benefit packages, who took 15 days on average.

Why you might consider not adopting unlimited PTO

However, it’s not all rosy. Some employees can feel anxious about taking time off, fearing it may reflect poorly on their work ethic. Employers may also grapple with potential abuse of the policy and difficulties in tracking PTO.

It’s essential for us, as HR practitioners and employers, to carefully consider whether this trend aligns with our company culture and goals. Implementing an unlimited PTO policy requires a strong culture of trust, clear communication, and guidelines to prevent potential misuse.

The rise of unlimited PTO among top companies signifies a shift in our work culture. It’s a trend that’s well worth our attention as we seek to foster an environment where our employees can thrive. As leaders, it’s our responsibility to balance the benefits and potential challenges of such policies, and tailor them to best serve our teams.

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How many weeks are there in a payroll year? https://resources.workable.com/tutorial/weeks-in-a-payroll-year Mon, 24 Jul 2023 12:19:09 +0000 https://resources.workable.com/?p=89560 Are you an HR professional who needs a more clear understanding of the payroll strategy? We got you covered. Understanding this concept is crucial to ensuring that employees are compensated accurately and on time, and that the businesses stay compliant with tax regulations. But it’s not just about compliance; it’s about fostering a work environment […]

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Are you an HR professional who needs a more clear understanding of the payroll strategy? We got you covered.

Understanding this concept is crucial to ensuring that employees are compensated accurately and on time, and that the businesses stay compliant with tax regulations.

But it’s not just about compliance; it’s about fostering a work environment where employees feel valued and secure. So, let’s get started!

What is a payroll year?

The payroll year, also referred to as the tax year, is a 12-month duration utilized by employers to determine wages and deductions. It may not always coincide with the calendar year, as it can commence at any time based on the fiscal policies of the company.

Comprehending the payroll year is crucial for precise tax reporting and adherence to regulations. It serves as the basis for our payroll systems and dictates the timeline for our payroll operations throughout the year.

What is a payroll period?

A payroll period is the recurring timeframe in which an employee’s work hours are recorded and paid. It could be weekly, bi-weekly, semi-monthly, or monthly. The choice of payroll period can significantly impact your payroll processing, cash flow management, and even employee satisfaction.

It’s not just about when the money hits the bank; it’s about how we manage our resources, plan our budgets, and align our payroll processes with the needs and expectations of our employees.

Types of payroll periods

There are four main types of these periods, each with its own advantages and challenges.

Weekly payroll

Employees are paid 52 times a year. This is common in industries like construction and hospitality, where cash flow is often tight, and employees appreciate the regular income. However, it can be administratively heavy for the HR team.

Bi-weekly

Employees are paid every two weeks, resulting in 26 pay periods a year. This is popular in many industries due to its simplicity and balance between regular payments for employees and manageable workload for HR.

Semi-monthly

Employees are paid twice a month, typically on the 1st and 15th, or the 15th and last day of the month, resulting in 24 pay periods a year. This is common in professional and salaried jobs. It can be easier for budgeting but can cause confusion when pay dates don’t align with the end of the workweek.

Monthly

Employees are paid once a month, resulting in 12 pay periods a year. This is less common due to cash flow challenges for employees, but it’s the easiest for HR in terms of administrative work.

How to choose the best payroll period

Choosing the best period to deposit salaries is a strategic decision that requires careful consideration:

Industry norms

Some industries have standard payroll periods. It’s best to align with these to attract and retain talent. For example, if you’re in the hospitality industry, a weekly payroll might be expected.

Employee preference

Some employees may prefer a certain payroll period based on their financial planning. Regular surveys and open communication can help you understand your employees’ preferences.

Administrative ease

More frequent payroll periods can increase administrative work. Consider your HR capacity when deciding. If you’re a small team, a monthly payroll might be more manageable.

Cash flow

More frequent pay periods can impact your business’s cash flow. Ensure your choice aligns with your financial capabilities. If you’re a startup with tight cash flow, a bi-weekly or monthly payroll might be more suitable.

The most common payroll periods

In the US, bi-weekly payrolls are most common, followed by weekly. This is due to a combination of factors, including industry norms, employee preferences, and administrative ease.

Having employees in multiple states can create complications when it comes to pay periods. This is because some states have shorter pay period requirements while others do not.

As a result, it may be more hassle than it is worth to pay some employees monthly and adjust the pay periods for others based on their respective state laws.

In the UK, monthly payrolls are standard, largely due to tradition and the prevalence of salaried jobs. However, two-week payrolls are also an option.

In Europe, it varies by country, with monthly and weekly being popular. Understanding these trends can help you benchmark your payroll practices and ensure you’re meeting industry standards.

In Australia, payroll cycles vary: Monthly, from the 28th to the 30th of the month; bi-weekly, every second week on any agreed day (usually it is Wednesday or Thursday); bi-monthly, every 15th and 30th.

Finally, in the Asia-Pacific region, the majority of countries/states, accounting for 68%, prefer to follow a monthly payroll schedule to pay their employees.

How many pay periods are included in a year?

Check how many work weeks are included in a year:

  • Weekly: 52 weeks
  • Bi-weekly: 26 or 27 weeks
  • Semi-monthly: approximately 24.3 weeks
  • Monthly: approximately 12.2 weeks

Remember, these numbers can vary slightly due to leap years and the specific start/end dates of your payroll year. It’s important to keep track of these variations to ensure accurate payroll processing and tax reporting.

Adapting to payroll trends

As HR professionals, we must stay ahead of trends. Automation, outsourcing, and real-time payments are just a few trends shaping our industry. Embrace these changes, invest in continuous learning, and adapt your practices to stay relevant and valuable.

It’s not just about keeping up with the times; it’s about leading the way and setting the standard for excellence in payroll management.

Understanding years and periods is fundamental to our roles as HR professionals and SMB employers.

By choosing the right period for our organizations and staying abreast of payroll trends, we can ensure our teams are paid accurately and on time, and our businesses remain compliant and competitive.

But more than that, we can contribute to a work environment where employees feel valued, secure, and engaged.

Is time off always paid?

Time off can be paid or unpaid, depending on an employer’s policies and the specific circumstances surrounding the leave. Paid time off (PTO) refers to days or periods when an employee is not required to work but still receives their regular salary or wage.

This can include vacation days, holidays, sick leave, and personal days, among others.

The provision of PTO varies widely among companies and may be determined by factors such as the length of employment, job position, and local labor laws.

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What is employee onboarding and how to get it right https://resources.workable.com/tutorial/what-is-onboarding Thu, 08 Sep 2022 10:00:00 +0000 https://resources.workable.com/?p=32327 Your new hire is starting soon — that’s exciting! Your team puts a lot of effort into hiring the best candidate, so you need to ensure that they’ll stay in your company and thrive for a long time. The first step to achieve this is an effective onboarding process to help employees acclimate to their […]

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Your new hire is starting soon — that’s exciting! Your team puts a lot of effort into hiring the best candidate, so you need to ensure that they’ll stay in your company and thrive for a long time. The first step to achieve this is an effective onboarding process to help employees acclimate to their new workplace and get productive quickly.

What is employee onboarding?

Onboarding new hires is the process companies go through to welcome and integrate employees into the workplace. This very definition suggests that the employee onboarding process extends far beyond the first day of a new hire – it continues until they’ve fully adjusted to their role and team.

And this is the main difference between onboarding and orientation. The employee onboarding definition refers to any action that helps new hires understand how things work in their new work environment, get acquainted with the company culture, and feel welcomed and valued in their team.

Employee orientation, on the other hand, is the first step of onboarding. It’s when new hires learn the basics of their environment: for example, they might familiarize themselves with the office building and company policies, understand their new job duties and get introduced to their colleagues.

Streamline your offer to onboarding

Ensure a great new hire experience with our recruiting solution and its seamless integrations with onboarding tools and HRIS providers.

Improve your onboarding

Why is onboarding important?

Think back to your first day in any job – chances are you were excited but nervous. If you don’t receive enough attention and instruction, that may not bode well for your mood or your motivation to get up to speed in your new capacity.

This may be one of the reasons that more than 25% of new hires quit their jobs after their first three months. And this is a huge loss for a company that must repeat a costly hiring process to find a replacement so soon – not counting the resources spent to train or compensate that new employee during their time with your company.

So onboarding new employees effectively can improve your company’s employee retention.

Another benefit of a good onboarding policy is that new hires reach full productivity faster. If they don’t receive adequate help from HR or their manager, and they’re just trying to make sense of everything on their own, your company loses potential revenue this employee would otherwise bring. If new hires go through a well-developed onboarding process, they’ll be quicker to settle in their role and start producing value for their team.

And an effective process is even more imperative when you’re onboarding remote employees (who have extra difficulties in connecting with their colleagues due to distance) or interns and graduates (who are new to your company and also to the world of employment).

Why it’s crucial to welcome new hires

Employee onboarding shouldn’t stop at company policy, benefit enrollment, job training, and tech logins — the way your company makes employees feel is a significant part of company culture, which is an essential ingredient of attracting and retaining top talent in today’s job market. It also goes a long way in building lasting employee engagement.

There should be two main components involved with a successful onboarding strategy: making sure new hires are prepared with all of the necessary information to work within your organization and creating a positive, comfortable environment where everyone feels supported and included. A fully optimized onboarding experience should welcome a new hire in a way that leaves them feeling prepared to perform their role and excited to be part of your team.

Additional resources for welcoming a new hire:

Onboarding process steps

When designing the onboarding process, there are many things you can do to help new hires, like sending them a welcome package with company swag, arranging a team lunch or dinner with colleagues, or preparing a presentation. Whatever you include in your own process, there are several onboarding best practices that you could follow:

1. Communicate with new hires regularly

If your new hire’s start date is more than two weeks away, make sure to keep communicating with them and show that you’re looking forward to having them on board. You can prepare a welcome package with company swag or send them your employee handbook in advance. You could also ask the new hire’s prospective manager to send an email welcoming their new team member.

2. Plan the new hire’s first week

When the new employee first arrives for work, they will be uncertain about what their day will be like. It’s up to you to show them that you’re fully prepared to welcome them properly. So, prepare a plan for their first few days on the job and check all the important boxes (like setting up their workstation or informing the front desk employees about the new hire’s arrival).

3. Welcome them with open arms

Be enthusiastic, friendly, and positive from day one. Give the new hire a company walkthrough and introduce them to their co-workers at nearby desks first. Schedule a team lunch for them to get acquainted with others on their team and make sure their manager meets with them regularly throughout this crucial first week. It’d be useful to provide the new employee with a checklist or schedule with all the onboarding activities you have planned.

4. Keep it up

The onboarding process doesn’t end after the first week is over. You need to ensure your new hire has enough basic yet meaningful work to do almost from the beginning to help build confidence. Their manager should have a plan to assign that work and also support their smooth integration into the team. Check in with both the new hire and their manager after two weeks and at the end of the new hire’s first month and give them any support they might need.

A well-thought-out employee onboarding program – taking into account these four steps – could make all the difference in successful employee retention and engagement. It’s imperative both to employee retention and engagement that new hires know that your company values them right from the start.

Additional resources for creating an onboarding process:

Why an onboarding checklist is important

There are a lot of moving pieces to a comprehensive employee onboarding strategy and starting a new job is already a situation that can inspire feelings of anxiety, uncertainty, or information overload. Remember the first day of school? It’s like that, but with even more at stake.

An onboarding checklist provides a loosely-structured schedule that prioritizes the most important aspects of welcoming a new hire while also helping them gain confidence about their new role and environment. Onboarding is your best chance to make a strong first impression as an efficient, organized, and thoughtful place to work and a new hire checklist is the ideal tool to help you do it.

Improve the initial employee experience by providing them with a copy of the list so that they know what to expect.

Additional resources for creating an onboarding checklist:

Remote onboarding

The rise of remote work has added new obstacles for HR professionals to consider. It’s even easier to feel lost, overwhelmed, or confused if you can’t check in with a friendly face nearby. How do you make a new hire feel welcome and supported from a distance?

It’s extremely important to streamline the formal onboarding workflow and communicate the process and all information involved as clearly as possible for remote workers. Help them get comfortable with company communication tools as quickly as possible, set up some video calls or virtual meetings with relevant managers and team members, and consider assigning them an “onboarding buddy” to reach out to with any questions.

Onboarding software is an ideal tool for organizing the process and a friendly colleague can help personalize and support the experience.

Additional resources for remote onboarding:

Employee onboarding tools and software

Hiring a new employee involves a significant investment of time, money, and resources. From interviewing to onboarding, it’s important to be thorough and organized each step of the way — not only for logistical reasons, but also because making a positive impression is a key component of acquiring highly-qualified talent in a competitive job market.

Using employee onboarding tools and software can help streamline communication, facilitate training, ensure compliance, and manage necessary paperwork, among other things. It can also make the entire process easier for human resources professionalwhat is s by incorporating automation and notifications into the workflow to ensure all tasks are completed in a timely manner.

Creating and implementing a consistent and comprehensive onboarding strategy improves the efficiency and productivity of your organization as you empower new hires to step into their new position with comfort and confidence.

The post What is employee onboarding and how to get it right appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Choosing the best HR document management software: A guide https://resources.workable.com/tutorial/best-hr-document-management-software Sat, 18 Mar 2023 20:32:59 +0000 https://resources.workable.com/?p=87914 When HR became automated, one of the first processes to become digitized was document management. A central repository of all the information you’ll need with just a couple of taps of your fingers is the new norm when it comes to managing ‘paperwork’. Besides storage, document management involves various other functions. But which software provider […]

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When HR became automated, one of the first processes to become digitized was document management. A central repository of all the information you’ll need with just a couple of taps of your fingers is the new norm when it comes to managing ‘paperwork’.

Besides storage, document management involves various other functions. But which software provider can provide all the features you need at a price you can afford? Check out our comparison of the top document management software providers to find the one that suits you best.

What is a document management system?

A document management system (DMS) is a digital system that’s tasked with the storage, sharing, tracking, and management of files and documents. Specifically in HR, these documents relate to employee information, company policies, and workflows. With the easy accessibility that a DMS provides to authorized personnel, filing cabinets have become obsolete in the HR department.

Why do you need document management software?

Here are some of the benefits of document management software:

It’s safe. No more misplaced documents or files that have fallen victim to coffee spills. Online documents are securely stored behind firewalls, password protection, and data encryption. Plus, you can decide who’s allowed to access the information, adding yet another layer of protection.

It’s efficient. A place for everything and everything in its place. Documents are organized and categorized according to your preferences, making them easy to find and update. The time saved with this function is all the reason you need to install this software.

It grows. The scalability of a DMS means that, as your company expands, so does the system. As a result of this, your workflows and processes won’t change, so no need for new software or training.

It’s accessible. Forget shuffling contracts from one inbox to the next for signatures. The authorized stakeholders receive communication regarding updates instantly and can access documents at will.

It’s paperless. Green initiatives are an integral part of any organization so it’s worth grabbing any opportunity to help the planet. Plus you’ll prevent a whole lot of paper cuts.

What documents can you store?

From onboarding to offboarding, any employee information needs to be safely stored and eventually archived. A DMS will do that for you and more. Here are a few examples of documents you can store:

  • Recruitment collateral (marketing videos, social proof, career pages, etc.)
  • Hiring and onboarding documentation
  • Employee contracts
  • Company policies and regulations
  • PTO requests, medical and disability records
  • Payroll documents
  • Benefits administration documents
  • Performance reviews and records
  • Accident and safety reports
  • Learning management paperwork
  • Basic and advanced features

Workable’s own document management functionalities are included in its HR software solution – which is already bolstered by a best-in-class recruitment software. This makes it a must-have for many small businesses that may not have the resources to procure a dedicated document management software in addition to other elements of its HR tech stack.

What are the must-haves in document management software?

At its core, document management software should be able to provide the following:

1. Metadata

This allows users to know when a document was uploaded or updated and by whom, providing an automatic paper trail for record-keeping purposes. For some systems, metadata includes extracted text, helping with keyword searches.

2. Integration

If you’re in another app, you should be able to get a document from the DMS, change it, and save the new version back in the DMS without actually leaving the app you’re in.

3. Capture

The DMS should be able to process scanned images of documents. Some may even have optical character recognition software that will convert the images into machine-readable text.

4. Storage

Along with storage, this includes managing the documents, i.e., their location, length of storage, transfer, and destruction.

5. Workflow

The path a document takes through an organization may be created by rules an administrator inputs, ensuring an automatic flow from one department to the next.

6. Collaboration

No more trying to reconcile changes made by various team members. Now, more than one user can work on a single document at the same time. All markups will be recorded and go into the document history.

7. User-friendly interface

You don’t need your staff sitting in hours of training to learn a new system. The interface should be simple to navigate with a dashboard that’s quick and easy to scan.

What are the nice-to-haves in document management software?

Now for the features that it would be great to have:

1. Compliance capabilities

The DMS follows the relevant legislation and regulations to ensure you and your documents are compliant.

2. eSignatures

Electronic signature capabilities are a blessing when it comes to HR. While you can easily use external software for this, all the better if your DMS can provide it.

3. Customized templates

So easy to get through the admin if you just have to fill in the blank spaces. There could be templates for a range of HR functions and regulations.

4. Reporting capabilities

It will analyze your workflows, allowing you to identify molehills before they become mountains and inefficiencies that need streamlining.

5. Automated reminders

Maybe a contract is up or an employee is eligible for certain benefits – it’s near impossible to keep track of it all, no matter the size of your business. These reminders do the checking for you and ensure you remain compliant.

6. Scalability and flexibility

Scalability in document management software is essential for ensuring an organization’s evolving needs are met over time. As businesses grow and workflows become more intricate, the volume and complexity of managed documents increase.

A scalable solution can accommodate this growth, preventing potential system overloads or costly migrations to larger platforms.

Moreover, it provides flexibility in adopting new features and integrations, supporting continual operational enhancements.

A comparison of the top document management softwares

We’ve done our research and narrowed it down to the best document storage software providers out there. They are:

Before we get into the specific areas, let’s look at the highlights of each:

What we like

While the majority of DMSs share most basic functions, some stand-out features set the top ones apart. Let’s take a look at some of the best features each of these document management systems has to offer.

Zoho WorkDrive

  • Easy file sharing
  • Flexible
  • Great permissions feature
  • Real-time collaboration

GoCo

  • Great user interface
  • Good support
  • Integrates well with payroll system
  • Modern design

PandaDoc

  • Easily customizable
  • Reliable and intuitive
  • Helpful eSigning capabilities
  • Unlimited documents

eFileCabinet

  • Great drag-and-drop functionality
  • Easy to replicate folder structures
  • Good customer service
  • Scanning is a breeze

What we don’t like

It can’t all be good. There has to be a downside to these document management systems. However, being at the top in the list means there are thankfully few negative characteristics.

Zoho WorkDrive

  • Limited integrations
  • Tends to be slow
  • Mobile app needs improvement

GoCo

  • Certain functions (e.g. creating a workflow) can be complicated and confusing
  • Can be slow at times
  • Sometimes difficult to track the status of changes
  • System can be rigid

PandaDoc

  • Mobile app can be slow
  • Latest version has removed the ability to duplicate documents
  • Difficulty in saving or retrieving electronic signature
  • Becomes costly with simple add-on features

eFileCabinet

  • Cannot make bulk changes to files or folders
  • Could be more cloud-friendly
  • Not intuitive
  • Difficult to delete items that have been added

Choosing a DMS: price, usability and support

Now that we have a quick understanding of each at a surface level, let’s see how they measure up against each other in three fundamental categories worth considering: price, user friendliness, and support.

1. Price

Let’s be honest, this is the most important part – how much do you have to spend on a document management system? The options range from monthly or annual subscriptions per user to fees per feature.

Zoho WorkDrive

  • Starter – $2/user/month
  • Team – $4/user/month
  • Business – $8/user/month

GoCo

  • Plans start at $5/user/month
  • Add on features according to need

PandaDoc

  • Essentials – $19/user/month
  • Business – $49/user/month
  • Enterprise – Request a quote

eFileCabinet

  • $1,200 USD/feature/year

2. User-friendliness

Too many software providers take their users’ technical capabilities for granted. The more complex the interface, the more training required which means your employees are spending more time away from work than necessary. See what customers have to say about the top DM softwares.

Zoho WorkDrive

Offers a modern interface with access controls and a built-in office suite.

  • “WorkDrive is a very cost-effective cloud storage option that is incredibly user-friendly.” – Pramod P
  • “Although it is user-friendly, it sometimes takes too long to navigate and switch between folders.” – Hüseyin A

GoCo

Designed with flexibility and ease of use in mind.

PandaDoc

Offers user-friendly software that streamlines your business processes.

eFileCabinet

Provides a simple, user-friendly interface that eliminates the learning curve.

3. Customer support

One of the true tests for software providers is post-sales customer support. It needs to go beyond “Have you tried switching it off and on again?”.

This is especially so when learning a new application and you need guidance to navigate unfamiliar territory. And who better to ask if a DMS passes the test than past customers?

Zoho WorkDrive

  • “When I need new features, the support team responds very quickly and discusses whether it is a one-time or repetitive job so the focus of the tool stays in place.” – Hiroshi M
  • “I needed some assistance, and received no feedback from customer service.” – Lisa P

GoCo

  • “Although the support staff are AMAZING, it takes at least 24 hours for them to get back to me.” – Jared B
  • “I can’t pull out a report and I have asked tech support and still didn’t get a response from them after 2 weeks.” – Nick A

PandaDoc

  • “No phone support. There is not a number to call and that sometimes makes things difficult. You guys have a chat that is quite quick to response so things aren’t that bad but it would be great if the people attending the chat could give you a call when further technical support is required.” – Juan D
  • “We have had some instances of down time but the tech support has been very supportive and will get back to you in a timely manner.” – Keisha P

eFileCabinet

  • “Things don’t always work in a consistent way and although the support team is very kind and makes every effort to help, they do not always understand why things aren’t working either.” – verified user in chemicals
  • “While I love how helpful the customer support is, I didn’t like how often I needed to contact them with regards to EfileCabinet freezing or some small other annoyance.” – verified user in accounting

On-site vs. cloud-based DMS

Even the ‘location’ of your DMS can be factored into your priorities. There are two such ‘locations’ for your DMS – you can either have it on site or you can run it in the cloud. Let’s look at what each means for you.

On-site DMS

  • Your data is stored in servers on your company premises.
  • You’ll need resources and an IT team to maintain the system.
  • Generally best suited to big companies.
  • It’s a costly undertaking.
  • You’re not reliant on an internet connection to access information.
  • Don’t forget to back up your data — not doing so means you’ll lose it all if there’s a glitch.

Cloud-based DMS

  • It’s handled by a service provider, using an external data center.
  • There’s usually a subscription fee due but that’s about as expensive as it gets as you don’t need hardware or a team to manage it.
  • It’s a great solution for users that require remote access or for companies that are growing rapidly.
  • However, you will be dependent on an external service provider and a reliable internet connection.

Making a purchase decision on a DMS

You’ve researched an endless number of document management software providers but you still don’t know which one to pick.

Here are a few guidelines to help you make your decision:

1. Figure out what you need

How big is your company? Do you have comprehensive needs or will a basic package do? Are you currently using a DMS and will the new provider be able to transfer the files for you? Start off as simple as possible and add on features as you need them.

2. Assess your processes

By taking a good, hard look at your workflows, you’ll identify the problems that need to be addressed. The document management software you choose will have to provide solutions for these issues.

3. Consider your security and compliance requirements

Ideally, you’d like a DMS that has layers of protection and possesses international security qualifications. Likewise with compliance. You need a DMS that adheres to the relevant rules and regulations and picks up on discrepancies before they become problematic.

4. How much are you willing to spend?

We’d all love to have top-of-the-range stuff but sometimes, it’s just not feasible. If you choose a document management system that promotes scalability, you should be able to add on the nice-to-have features as your business grows. For now, though, you may have to stick to the basics.

Define what features you need most

By pinpointing essential functionalities—such as version control, security protocols, and integration capabilities—organizations can sidestep superfluous features, ensuring cost-effectiveness. Furthermore, a defined feature set aids in gauging the software’s scalability, ensuring it can adapt to evolving business requirements.

In essence, precisely defining features guarantees a tailored, efficient, and future-proof document management solution.

Short-term change to long-term gain

Investing in a document management system is no small matter. It takes time, money, and company-wide cooperation. Your system may be down for days, if not weeks during the conversion to digital, and your staff will miss work to attend training.

However, that being said, installing a DMS in your organization will do wonders for your HR department. Your HR professionals will now have the time to focus on developing your employees to their full potential and driving initiatives to move your company forward.

The post Choosing the best HR document management software: A guide appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Onboarding: the new hire checklist https://resources.workable.com/tutorial/onboarding-new-hire-checklist Tue, 05 Apr 2016 07:43:25 +0000 https://blog.workable.com/?p=2186 The onboarding process is the first step in building an effective relationship with a new hire. And first impressions count. Despite the time invested by candidate and company during the hiring process, one in five new employees leave their job within 45 days. In most cases, this is avoidable. A well-designed onboarding process, starting with […]

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The onboarding process is the first step in building an effective relationship with a new hire. And first impressions count. Despite the time invested by candidate and company during the hiring process, one in five new employees leave their job within 45 days. In most cases, this is avoidable. A well-designed onboarding process, starting with a new hire checklist, reduces wasteful turnover and sets up incoming employees to succeed.

New hires want meaningful communication with the company. Coming through the door they’re looking for “organized, relevant and well-timed content,” according to a 2014 BambooHR survey. They also want to feel useful fast and see a company fully prepared for their arrival.

Streamline your offer to onboarding

Ensure a great new hire experience with our recruiting solution and its seamless integrations with onboarding tools and HRIS providers.

Improve your onboarding

What is onboarding and why is it important? A new hire onboarding checklist is vital in ensuring you don’t miss anything. It will help you prepare for the new hire’s arrival and support them as they settle into a new environment. Part of this onboarding new hire checklist can be sent to the new hire in advance serving as an outline for their first day activities.

Meanwhile: in a world where remote work is becoming a norm, it’s also important to fine-tune your remote onboarding strategy. This remote onboarding FAQ guide will answer many of your questions. This comprehensive step-by-step guide on how to build a new employee onboarding process will help you as well – and learn from real-life employers why a standardized remote onboarding process is crucial for success.

The following steps can be used as a guide to building your new hire checklist:

1. Welcome the new hire before the first day

Onboarding doesn’t start when an employee first sets foot in the office. After they accept your offer, they need to be aware of the basics before their first day (where to go, whom to ask for, dress code etc.) and feel they’re expected eagerly. Send them a welcome letter as an HR department and as a supervisor.

2. Send an onboarding package

You’ll want every new hire to know the company’s mission, culture and policies. But burying them in paperwork on the first day isn’t the way to go. If you have a detailed and impressive employee handbook like Disqus culture book, you want to give the new employee enough time to study it. Send them an “onboarding package” including the handbook, mission statement and any other important documents. A good idea would be to send welcoming items such as a T-shirt with the company logo (Workable does).

3. Set up the new hire’s environment

Having a new hire wait around while their workstation is set up isn’t a good use of your time or theirs. Sitting in a cramped space for lack of better options is equally unpleasant. Prepare the new hire’s desk near their team with all equipment necessary well in advance. Aim for some bonus points by decorating it and placing a welcome card from all staff on it. Their digital environment should also be prepared with ready-to-use corporate e-mails, passwords, software licences etc.

4. Coordinate with other staff

A number of people need to know about the new hire’s arrival; reception, first and foremost, so awkward situations can be avoided. You can announce the start date to the team or department and advise them on how to welcome their new colleague. Payroll and personnel should update their database early on. Remember also that many new hires prefer their supervisor to take them through all or part of the onboarding process so they can start building a working relationship.

5. Start the day

So, the start date has arrived. The new hire was welcomed warmly and directed to their desk where they were left to familiarize with their surroundings and try out their equipment. Signing some paperwork can’t be avoided but try to keep it to a bare minimum. So far so good but don’t leave them alone for too long. Schedule breakfast or coffee break and introduce them to their team and other staff. If they are in a leadership position, it’d be a good idea to briefly present their qualifications and experience to their subordinates.

6. Discuss the position

This is a very important part of onboarding. New hires site “different work than expected” as one of their top reasons for leaving. Make sure you explain the job description thoroughly and answer all questions about the role. Don’t forget to ask the new hire about their own goals and expectations.

7. Discuss the company

New employees will hopefully have reviewed your policies already. Give them a brief summary of important points and answer any questions. Talk about perks and benefits explaining the procedures and their own responsibilities. Present the organizational chart and indicate who to ask for what (e.g. the office manager for office supplies). Giving them access to a directory with names and photos of the staff can be a great help.

8. Company walkthrough

Showing new hires around the company is a great way to promote a feeling of familiarity. Don’t just show them spaces, tell them how to use office equipment, how to lock/unlock doors and where to go for lunch. It’s important they know the premises and move freely among the many offices, desks and corridors.

9. Lunch

Lunchtime is an important point in the new hire’s first day. Don’t leave them to eat on their own! Schedule lunch with the team at a specific time and help them become better acquainted.

10. Assign them a simple task

Almost three quarters of new hires believe on-the-job training is the most important reason to stay in a new job. Assigning them some work from day one will ease them into their duties and will create an opportunity for meaningful feedback and coaching. Don’t limit this on their first day, be ready to mentor them continuously.

11. Let them stay in the shadows

Arranging for a new hire to shadow other staff can be done during the course of the first couple of weeks. It serves a dual purpose. First, they’ll find it easier to socialize with their colleagues as they’ll get to know them better one on one. Second, it will give them hands-on experience in how the company operates and what the expectations of each position are. Shadowing the team especially may give them insight on how their supervisor leads their subordinates.

12. Assign a “buddy”

New employees will have questions on their first day. Having a specific person to go to is a great help for a new hire. Choose the most suitable person for this, someone who has been in the company some time, with a pleasant personality and reliable enough to dedicate the time needed to their “mentee”.

13. Create an extended roadmap

No matter how well it starts, the onboarding process is usually short-lived. One in six new hires leave within the first week but you aren’t safe from new hire turnover even after six months. The first 45 days especially are considered an important milestone. Set clear goals for the first months and arrange for systematic coaching. Communicate the roadmap to the employee so they will know what to expect. Don’t neglect to sit down with them and discuss their progress frequently.

Remember to provide the new hire with a checklist for their first days. Steps 5 to 13 can be adjusted to address the new employee and give them details about what they will be doing and with whom. Give them the means to come onboard prepared and excited.

Onboarding a new intern? This intern onboarding checklist will get you started.

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How to build a new employee onboarding process https://resources.workable.com/tutorial/employee-onboarding Fri, 08 Sep 2017 13:44:19 +0000 https://resources.workable.com/?p=22951 Building a strong onboarding process is the best way to welcome, and retain, new employees. Effective onboarding is all about planning ahead and thinking from your new employee’s point of view. It doesn’t begin and end on your new hire’s first day with you. It starts at the beginning of your hiring process and ends […]

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Building a strong onboarding process is the best way to welcome, and retain, new employees. Effective onboarding is all about planning ahead and thinking from your new employee’s point of view. It doesn’t begin and end on your new hire’s first day with you. It starts at the beginning of your hiring process and ends when your new employee is fully settled into their role.

Are you onboarding remotely? These remote onboarding FAQs will give you a head start, and you’ll also want to read insights from real-life remote employers on standardizing the onboarding of remote employees.

Here’s a planning timeline and some checklists (plus this onboarding new hire checklist) that HR professionals and hiring managers can use to design a good employee onboarding experience:

During the hiring process

Hiring and onboarding are often treated as separate. But their edges blur. New hires get their first impressions of your company during your hiring process, so your candidate experience efforts should be as thoughtful and welcoming as the rest of your onboarding efforts:

  • Write a clear job description that gives your new hire a concrete list of their responsibilities.
  • Tell candidates how you structure your hiring process and how long each stage is likely to take.
  • Follow up early and often and communicate with candidates at each stage of the hiring process.
  • Give candidates your full attention at interviews and respond to any questions they may have.
  • Give candidates full information about reference checks and background checks.

During the offer stage

  • Opt for a phone offer, if possible. Phone offers are more personal than email offers and can help you better communicate your enthusiasm for a candidate. It’s best to schedule your call ahead of time, so you don’t end up catching your candidate off guard.
  • Follow up with an enthusiastic offer letter. Aim for a warm tone and include all relevant benefit details and contact information, so you can easily address any remaining questions.
  • Be courteous during salary negotiations. Salary negotiations, done badly, can be tense and confrontational. Done well, they can help solidify your new employee’s value on your team and build a foundation of mutual respect. So, be open and try not to penalize candidates for being their own best advocates.
  • Set a start date and share it with your new hire’s team. Offer some start date flexibility, if possible. It’s best to respect your new employee’s need to finish up projects and give appropriate notice with their current employer. Once you’ve set a date, share it with your new employee’s team so they can prepare to welcome their new colleague.
  • Transfer your new hire’s information from your applicant tracking system to your Human Resource Information System (HRIS) or onboarding software. To avoid asking new employees to give you all their personal information again for your HRIS records, see if you can transfer their relevant details from your ATS. This will allow you to create a seamless transition for HR, hiring managers and new employees alike.
Streamline your offer to onboarding

Ensure a great new hire experience with our recruiting solution and its seamless integrations with onboarding tools and HRIS providers.

Improve your onboarding

1-2 weeks before your new employee’s first day

  • Prepare your new hire paperwork. Consider including the following policies and forms for new employees to fill out and sign:
    • An Employment Agreement.
    • A Non-Disclosure Agreement.
    • An Employee Invention Agreement.
    • An Employee Handbook.
    • IRS form W-4.
    • IRS form I-9.
    • A direct deposit form.
  • Set up your new employee’s online accounts, including:
    • Company email.
    • Company instant message.
    • Company HRIS software.
    • Company password management software (LastPass, etc.)
    • Company productivity software (Asana, Jira, etc.)
    • Company ATS for members of hiring teams.
  • Prepare your new hire’s tech, including:
    • A laptop.
    • A monitor.
    • A phone.
    • A mouse.
    • A keyboard.
    • A headset.
  • Confirm your employee’s new office phone number.
  • Order business cards and/or a desk nameplate.
  • Arrange for new employee ID card/building access fob.
  • Schedule introductory meetings with key colleagues for the new employee’s first few weeks.
  • Encourage team members (especially those on the interview panel) to reach out to your new hire to congratulate and welcome them prior to their start date. This goes a long way in establishing relationships early in the process.
  • Ask your new employee to fill out an onboarding form, including information about allergies, food preferences and T-shirt size, if you’re including a company shirt in your welcome package.
  • Make a welcome lunch plan for your new hire’s first day.
  • Schedule a HR onboarding meeting for your new hire’s first day.
  • Arrange for parking access, if needed.
  • Plan your new hire’s first assignment.
  • Arrange any relevant internal (or external) trainings required for the job.
  • Send your new hire a welcome email telling them what to expect. Include maps, meeting details, etc. Make sure they know when to arrive on their first day and ask if they have any more questions.

The day before your new hire’s first day

  • Clean your new employee’s desk and set up their equipment and welcome kit. Consider including the following in your welcome kit:
    • A welcome letter.
    • New hire paperwork and HR documents.
    • Technology setup instructions.
    • A company notebook.
    • A company T-shirt.
    • A company mug.
    • Pens.
    • Stickers.
    • A copy of your office map.
    • A copy of your company org chart.
    • A copy of your new hire’s first week schedule.
    • A copy of a book relevant to your team culture.
  • Make sure your new hire’s company email account is set up and forward regular team meeting invites to them.
  • Send a message to your new hire’s department to remind everyone of their start date.
  • Add your new employee’s email to relevant distribution lists and add their new phone number to relevant phone lists.
  • Add your new employee’s details to your HRIS system, if you haven’t done so already.
  • Add your employee’s desk to your office’s internal desk map.

On your new employee’s first day

  • Have someone ready to welcome your new hire when they get to the office.
  • Give your new hire a detailed office tour and make them aware of their schedule for their first few days.
  • Arrange for a welcome meeting with your new hire’s manager to provide an overview of their new team, their role and how their success will be measured.
  • Schedule time for new hire paperwork.
  • Take your new hire out for lunch with some of their key team members.
  • Allow your new hire some downtime to set up their new equipment, set new passwords and log in to their new accounts.
  • Conduct a formal HR onboarding meeting, including details about benefits enrollment, company holidays and policies, company structure, team culture and review your company’s vision, mission and values. (If you have formally documented them.)

During your new employee’s first week

  • Schedule your new hire’s regular 1:1 management meetings.
  • Set clear goal and performance objectives for your new hire’s first 3 months, 6 months and year.
  • Go over a 3 month roadmap for key projects they will be working on.
  • Schedule meaningful work tasks that get them up and running.
  • Provide quick feedback on their initial work tasks and establish management expectations for their performance.
  • Schedule introductory meetings with each department, not just those the employee will partner but all departments throughout the company, so that they can get a full understanding of different parts of your business.
  • Check in with them on a regular basis and respond to any questions they have.

During your new employee’s first 3 months

  • Continue to have regular 1:1 meetings.
  • Hold an informal 30 day check in to address any immediate concerns followed by a 90 day check in to see how everything is going.
  • Ask for feedback on your onboarding process so you can improve the process for future new hires.

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Choosing the best HR software for your business needs https://resources.workable.com/tutorial/best-hr-software Fri, 24 Mar 2023 20:55:18 +0000 https://resources.workable.com/?p=87891 Organizations can streamline their human resource processes by leveraging digital technology – namely, an effective Human Resources software system. What is HR software, and why do companies need it? By automating some of their more mundane tasks, they can refocus on what is most important – those who make up their organization. HR software benefits […]

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Organizations can streamline their human resource processes by leveraging digital technology – namely, an effective Human Resources software system.

What is HR software, and why do companies need it?

By automating some of their more mundane tasks, they can refocus on what is most important – those who make up their organization. HR software benefits not only HR staff but other employees too, giving them a better understanding of their organization’s HR policies and procedures.

The remote work revolution has made it necessary for businesses to learn how to foster dynamic and successful teams in an ever-evolving environment. Therefore, HR departments are tasked to introduce performance management solutions that employees can use, regardless of location. Investing in these tools is essential for companies hoping to remain competitive and achieve optimal results from their teams.

Understanding the different types of HR software

When it comes to digital solutions for Human Resources, three major types of software stand out from the rest. Each has unique capabilities and strengths, so understanding their differences can help you determine which best suits your needs.

Here are the three systems that dominate the realm of modern Human Resources technology:

Human Resources Information System (HRIS)

To maximize efficiency, many organizations rely on HRIS software as their main source of employee information and management. These tools are available both online and in a software form and can be hosted by the company’s server, a cloud provider, or a third-party vendor.

Primary benefit: A centralized database houses all personnel data that can be accessed at any time from any location. This makes it easier for HR teams to enter and manage employee records confidently.

Human Capital Management (HCM)

Human Capital Management (HCM) is a more comprehensive version of HRIS, integrating all the same features with more sophisticated solutions and a focus on talent management.

Primary benefit: HCM focuses on employees’ life cycle and career paths within an organization, from recruitment to management and optimization. Furthermore, it can be tailored to any company’s requirements enabling close supervision of employee well-being and satisfaction, resulting in a higher retention rate.

Human Resources Management System (HRMS)

HRMS is an advanced HR software combining the best of HRIS and HCM features with a focus on administrative processes. Its dynamic features extend beyond just the management of time and labor to encompass an automated payroll system.

Primary benefit: Organizations can take advantage of its powerful capabilities, such as productivity reports and analyses, designed to maximize efficiency in the workplace.

Not enough? Take a deeper dive into the differences between HRIS, HCM and HRMS.

Essential features of HR software

For small and midsize businesses (SMBs), a Human Resources system with specific features is essential. Here are some key functionalities that an SMB should consider when selecting HR software.

Personnel tracking

Personnel management, or employee information management, helps businesses keep tabs on the whereabouts and details of their staff.

  • It includes personal information, contact info, previous work history, and demographic data
  • It enables organizations to plan ahead for absences and delays so resources may be swiftly reallocated
  • Employers can easily monitor the hours worked and location of remote personnel such as salespeople

Benefits administration

Organizing your company’s multitude of benefits programs is made easy with the help of this feature.

  • Allows the HR staff to stop chasing after employees to sign paperwork
  • Lets employees manage their benefits autonomously through an online portal
  • Automatically notifies employees about vendor upgrades or government regulations

Reporting

Data collection and management is a key component of the role of Human Resources, and reporting allows for a greater understanding of this data.

  • Organizations will be able to identify trends that can inform future hiring decisions
  • Data can be used to pinpoint issues to determine how to best address them
  • Gives you accurate insights on how to upgrade your business strategy
  • Helps ensure your compliance with local, state, and national regulations

Other features

The size of your organization and the sector you work in will determine the type of HR software that is right for you. Further features that are available with some of the best HR software on the market include:

  • Employee management: This feature involves managing employee workload and compensation
  • Recruiting: This feature uses a centralized database for candidate information
  • Benefits management: This feature allows employees to self-manage benefits by choosing their preferences via a self-service portal
  • Learning and Development (L&D): Organizations need to be able to deliver training uniformly and in a well-structured way, which is where a learning management system (LMS) comes into play

A look at the top 5 HR software providers

Understanding the HR software marketplace can be a daunting task. To save you time and effort, here are the top 5 HR companies for businesses.

WebHR

Highlights:

  • Cloud-based service is ideal for small businesses that require a high level of communication between employees
  • Paid-for subscription service available for up to 1,000 employees
  • Options become more complex and varied as you transition from the free plan to the paid version
  • Internationally oriented thanks to multi-language and currency options

Why we like it:

  • Offers most features that an SMB needs to manage and track staff
  • Built-in messenger and employee discussion forums
  • Upgrades available one module at a time
  • Available in 30 languages and multiple currencies
  • Does not have any special hardware requirements
  • SSL security, strong encryption, and other data security

Why we don’t like it:

  • Free version’s features are limited
  • Visual style could be improved
  • Limited customization
  • Limited choice of built-in templates

Zoho People

Main highlights:

  • Available in six versions, including a free version for companies with fewer than five users
  • Provides tools to manage the entire HR process
  • Integrates with other Zoho products easily, such as its payroll solution

Why we like it:

  • Affordable and transparent pricing
  • Integrates with other Zoho offerings
  • Active community forum
  • Mobile app available
  • Professional setup services are available
  • Virtual support assistant

Why we don’t like it:

  • Custom quotes needed for larger organizations
  • Some features are limited to the upper tiers of the plan
  • Lack of direct support options
  • Payroll isn’t included
  • Limited phone support

OrangeHRM

Main highlights:

  • A good choice if scalability is a priority
  • Free starter package provides time tracking, reporting, HR admin, and recruitment features, along with employee self-service and other features
  • Complete interface for almost all things HR needs

Why we like it:

  • Companies can self-host
  • User-friendly and good UI
  • Excellent time-tracking functions
  • Mobile app
  • Permission levels for different users

Why we don’t like it:

  • Plugins may be required
  • Customer support limited
  • Price point is comparatively high

Bitrix24

Main highlights:

  • Unlimited number of users in the free version
  • Portfolio of task and project management features
  • Tools include profile pages, company structure, a social network, and a company knowledge base
  • Includes software automation features, file sharing, and email marketing integration
  • Will suit companies that want to easily connect to other aspects of the business, such as customer relationship management and website building

Why we like it:

  • 35 free tools
  • Constant notification of opportunities, tasks, and activities.
  • Kanban user interface available
  • Free up to 12 users
  • Simple reporting features
  • Affordable pricing

Why we don’t like it:

  • Complex user interface
  • Social networking limitations
  • Doesn’t support chatbots
  • Steep learning curve

Workable

Highlights:

  • Comprehensive HRIS software with tools for onboarding and employee management
  • Branded onboarding portal for a seamless experience
  • Dynamic employee profiles for easy organization and updates
  • Automatic org chart generation and updates
  • Efficient time off tracking and management

Why we like it:

  • Streamlines the entire hiring process, from candidate selection to onboarding
  • Customizable onboarding activities tailored to each new hire
  • Easy-to-use dashboard for tracking multiple onboardings
  • Automated onboarding processes save time and ensure timely completion
  • Supports multiple profile templates for different locations and employment types
  • Company file storage and document templates for easy access and organization
  • Flexible time off policies and accrual options to cater to diverse workforce needs

Why we don’t like it:

  • Limited in scope and features compared to some other HR software solutions
  • Best suited for small businesses with under 20 full-time employees, with limited scalability for larger organizations
  • Continuously evolving, meaning the platform may not yet offer the most complete HR software experience on the market

How HR software saves businesses money

HR software can save you money in many different ways.

  • Streamlines HR admin: It allows HR teams to spend less time on administration and more on strategic activities
  • Efficient onboarding: Technology replaces paperwork, reduces the time to replace an employee, and cuts the cost of hiring an employee
  • Employee self-service saves time: Fewer HR calls; therefore, a leaner team is needed
  • Cuts the cost of outsourcing: A broad range of HR functions, including payroll, can be performed in-house.
  • Eliminates costly errors: Automation reduces the risk of human error
  • Ensures compliance: Avoid missing regulatory deadlines that may lead to penalties being imposed
  • Supports remote work: Reduces the need for office infrastructure and can therefore save on overhead costs

When you look at the considerable time and monetary savings you can achieve by investing in HR software; you can then weigh them against the costs your organization is currently carrying. This will give you a clear idea of your return on investment (ROI). Once this is clear, you may even decide it’s worth exploring other HR software modules that initially didn’t fit your budget – meaning access to even more savings.

HR hiring software – what is it?

Organizations are turning to specialized software to streamline their recruitment process. Commonly referred to as an applicant tracking system or ATS, this type of software covers every detail, from sourcing and screening candidates to issuing offer letters. Although the two terms are often used interchangeably, it is important to note that the scope of recruiting software extends beyond just ATS functions – they also provide tools specifically designed for each step in the selection process.

Hiring (or recruiting) software can provide a range of benefits to assist in the process of hiring qualified candidates:

  • They often include features for sourcing, engagement, selection, and hiring
  • Sourcing helps uncover potential applicants who may not have seen job postings while engaging with them ensures they remain informed throughout the process
  • Selection capabilities help narrow down the list of candidates based on assessments or evaluations
  • Some platforms manage the actual step of hiring as well as provide an interface between candidate and employee experience

Related: What is HR software?

Here’s how HR recruitment software works

Through the company portal, hiring managers and recruiters can create job postings, view all relevant job applications, update information as candidates are interviewed, send out job offers, handle paperwork related to onboarding the new employee, and generate reports relating to the hiring process.

This powerful tool organizes and streamlines the entire hiring journey for everyone involved – freeing up more time for additional tasks that need to be accomplished.

The cost of HR software

The cost of an average HR software package typically starts from $3 to $1,200 per month per user, depending on the number of personnel involved. This is how pricing typically works – you get more features as the price increases. The basic plan covers only essential functions, while a higher-priced product will include additional tools for supporting larger organizations or teams.

Choosing the right HR software for you

When choosing the right HR software for your business, start by focusing on what processes you wish would be simplified and which features are most essential. This will help you zero in on the perfect fit and narrow down your selection.

  • What to look for: Try to select a program that includes all the Human Resources Information System (HRIS) requirements within its base price; otherwise, acquiring extras could lead to overspending your assigned budget.
  • What to be wary of: When selecting a software package, you must be aware of which features are included in the standard version and any extra elements that may require an additional cost.

If you are working with a service provider directly, ensure you secure a service contract providing ongoing maintenance, updates to address changing compliance needs, and software updates to ensure compatibility with other software packages.

Steps to take when choosing HR software

Step 1: Make an initial assessment

Determine if the process will be carried out by internal HR auditors or a consultant that may have the time, data-gathering and evaluation skills your organization lacks.

Step 2: Assess organizational needs

Look beyond the HR department’s needs and consider the organization’s and other department’s strategic plans. This will guide you on the features and modules you require. For example, if you’re a tech startup, consult our SaaS HR software guide.

Step 3: Determine needs vs. wants

Consider how the HR software could improve current procedures, such as new-hire processing. The more value it offers your organization, the higher it will rank as needed.

Step 4: Assess the project parameters

Once you have a list of minimum requirements and additional features you require, see how they hold up against your current infrastructure, for example:

  • Budgetary constraints: what are the price points you can afford?
  • Technological limitations: do you have the necessary server space and infrastructure in place?

Time constraints – what lead time do you need to complete the request for proposal (RFP), technology selection and review, and implementation processes?

Step 5: Assemble a project committee

This should include IT, payroll, finance, accounting, HR, performance management, operations, training, and recruitment.

Investing in HR software should not be a knee-jerk decision. Taking the necessary steps to ensure you pick the right package and that it can grow alongside your business will also save you time and money in the long term.

HR software: do your homework

For a human resources administrator or executive, having access to good software can make all their complex daily tasks much easier. With modern technology, many of their frequent, time-consuming activities can be automated so that they can spend more time focusing on what’s truly important – their employees.

You now should understand what HR software is, why your company might require it, the available types of HR software, and the features that all HR software should have.

What’s next? Put your assessment process into practice and start weighing up your options. It’s always a good idea to do your homework when investing in new software.

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HR software pricing: which cost model is right for you? https://resources.workable.com/tutorial/hr-software-pricing Tue, 07 Mar 2023 21:16:37 +0000 https://resources.workable.com/?p=88013 Are you in the market for HR software? You might be wondering how much it costs on average. The cost of an HRIS system is usually based on various options and your specific needs. In this article, we’ll explore the factors affecting HRIS software costs and compare the available solutions. Note that most vendors don’t […]

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Are you in the market for HR software? You might be wondering how much it costs on average. The cost of an HRIS system is usually based on various options and your specific needs. In this article, we’ll explore the factors affecting HRIS software costs and compare the available solutions.

Note that most vendors don’t publicly list their pricing details, so you may need to contact them directly for a quote if you have custom requirements.

Comprehensive Overview of HRIS

Navigating the intricate landscape of HR software pricing requires an understanding of the various variables that influence its cost.

Firstly, the complexity and breadth of features offered play a pivotal role; advanced functionalities such as AI-driven insights or global payroll capabilities typically come at a premium.

The number of users or employees accessing the system can also impact pricing, especially for SaaS-based models that charge per user. Customizations and integrations, necessary to tailor the software to a company’s unique needs or to sync it with existing systems, can escalate costs.

Furthermore, vendor support, training, and implementation services, which ensure seamless adoption and ongoing use, may carry additional fees. It’s essential to assess these variables comprehensively to make a cost-effective decision that aligns with organizational requirements.

HR software subscription cost models

Human resources software costs depend on the features offered and the number of employees using the system.

For smaller businesses with fewer employees, a basic system may be sufficient. These systems typically offer only essential features, such as time tracking and payroll management. Prices for these HR software systems start at around $3 per user per month.

Premium plans are available for businesses with more employees or who need advanced features from their HR software such as performance tracking and talent management. These plans usually cost between $688 and $1,239 per month.

Finally, enterprises or businesses with very large teams may need a comprehensive system that offers all the features of a premium plan plus additional support and scalability. These advanced systems can cost up to $3,500+ per month.

HR software license options

The two most common types of pricing models are perpetual licensing (on-premise) and subscription hosting plans (cloud).

Perpetual license – paying upfront for HR software

Perpetual licensing is a type of software licensing where the company pays for the software upfront and hosts the data on its own servers. This option may be attractive for businesses concerned about data security or with complex needs (e.g., large organizations). Some perpetual licenses may require a recurring cost, such as maintenance or support fees (typically charged annually). Some popular providers of licensed-based HRMS software include SimpleHR, Oracle, and Kronos Workforce.

You can often choose this pricing model after trying free trial versions of the software and deciding to make a larger initial investment.

Pricing for perpetual license HR software

This type of pricing is common for enterprise software, such as the Oracle PeopleSoft Human Resource application, ranging from $85 to $225 per employee. For large businesses or enterprises with more than 100 to 500 hundred employees, it might be best to opt for a one-time fee or subscription with annual fees. Many HR software vendors offer discounts for upfront payment when there are a large number of users.

Subscription plans – paying monthly or annually for HR software

Many software providers offer their products as Software-as-a-Service (SaaS), which allows companies to subscribe to a monthly or annual service fee. This can benefit businesses that want to avoid hosting and managing their own data. Some subscription plans offer a pay-as-you-go with no contract required, while others may have a contract agreement.

Pricing for subscription HR software

The typical pricing structure is based on the number of active employees per month; however, some vendors use a per-user per-month rate that also covers administrative users, such as those in HR. For example, Gusto offers three different plans depending on the needs of your business. The core plan costs $60 per month and $9 per person, while the complete plan costs $39 per month and $12 per person.

Some other popular providers of subscription-based HRMS software include BambooHR and Cezanne.

Costs to consider when looking at HR pricing models

Before you choose a subscription package or perpetual license for your HR software, it’s important to consider the often-overlooked costs associated with it. This way, you can add them to your budget from the start.

Data migration, training, maintenance and upgrades, and IT support are all important factors to consider. Make sure you check with the vendor about these potential extra costs before making your purchase.

Free HR software solutions – open source vs. free software

Many software companies offer “freemium” versions of their products, which allow users to access basic features for no cost.

Pricing models that offer basic features for free are popular among those who need an HR tool but don’t have a budget. Such licenses often come with additional features that you can buy at an extra cost. Another option is to procure a software solution of another kind that has an HRIS feature included; effectively, you’re solving two needs with one purchase. Workable’s recruitment software, for instance, comes with a built-in HRIS to meet the needs of many small- and medium-sized businesses.

On the other hand, open-source software is designed using open-source code that can be downloaded and modified for free – particularly useful for software developers.

There are key differences between open-source software and other HR software offerings. With open-source software, companies download a vendor’s source code and then install or modify it for their own use, carrying the cost of hosting the software.

Need to manage HR but don't have time?

Our HRIS tools helps you save time by automating your onboarding process and keep track of all employees’ information effortlessly, all in Workable.

Learn more

Related: The 6 best free HR and employee management software solutions

How to determine which HR software pricing model suits your business

Price is not the only factor to consider when choosing a solution.

You must also keep in mind the following:

  • Consider all features and functionality and the total cost for everything you need. This approach makes it easier for you to compare different platforms and systems with different features and pricing models.
  • An integrated HR software solution will automate and streamline your processes, increasing productivity and accuracy while reducing the workload for your HR team.
  • The total price may be more than the initial or monthly costs – but over time, it could save your company money by automating tasks, reducing errors, and even reducing staff turnover and recruitment costs. This is something to consider when looking at the return on investments of your HR software choice.

The bottom line is that the pricing model you choose for your HRMS can significantly impact your business, especially as you scale. Freemium and subscription models are popular choices, but the licensing approach may be a better fit for larger organizations with more bespoke needs.

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How to use an HRIS – and 6 reasons why you need one https://resources.workable.com/tutorial/how-to-use-an-hris Wed, 18 Jan 2023 20:29:57 +0000 https://resources.workable.com/?p=87052 Human Resources (HR) is elemental to every department in your company. From onboarding new hires to payroll to time off, HR has its finger on the pulse of employee relations. And as such, as an HR professional or business owner, you’ll find software – in this case, an HRIS – to optimize all this work. […]

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Human Resources (HR) is elemental to every department in your company. From onboarding new hires to payroll to time off, HR has its finger on the pulse of employee relations. And as such, as an HR professional or business owner, you’ll find software – in this case, an HRIS – to optimize all this work. Knowing how to use one is virtually a must in today’s working world.

You can probably relate to this: the thought of actioning and capturing each employee’s every little career move elicits nightmares for HR personnel everywhere. Battered steel filing cabinets stuffed with ever-fattening manilla employee records, precious hours spent tracking down signatures, and heaps of paperwork compiled to predict trends are just some of the inconveniences of working in HR.

And for the employees? Wasting work hours to make a simple time off request, or being unaware of the training they can attend to further their careers, are HR red flags for any modern-day company.

As a business owner, how can you eliminate the aggravation of endless, time-consuming admin and increase productivity?

Yes, that’s right. A Human Resources Information System – the aforementioned HRIS – benefits your company hugely.

Why you need one to be using an HRIS

In the rapidly evolving world of business, the need for streamlined, efficient, and accurate human resource management has never been more pronounced. An HR Information System (HRIS) stands at the forefront of this change, becoming an indispensable tool for businesses, both large and small. Why, you ask? Here are six compelling reasons:

1. Onboarding: focus on the experience, not the paperwork

With a capable HRIS in place, gone are the days of dragging a hapless new employee from one department to the next, filling in multiple forms for their induction. Now, a centralized database allows new recruits to enter all their relevant information in one space with company-wide accessibility – the ideal way to avoid double-entry inaccuracies.

Reminders of training workshops, events, and next steps in the onboarding workflow also give your brand-new employee control over their schedule. With the mountain of paperwork out of the way, they can focus on assimilating into your workplace. Over 25% of new hires quit their jobs after just three months, but with automated onboarding, you can beat this statistic with a 16% increase in retention rates.

Workable’s HR solution, already equipped with a best-in-class recruitment software, comes with its own natively built onboarding feature, easing the transition from candidate to employee.

2. Payroll: letting the software handle the hard stuff

Validating employees’ time and attendance, a clock-in clock-out function, and giving employees easy access to view their paychecks are just some of the ways HRIS can work for you. Other capabilities include payroll reports, PTO and overtime adjustments, benefit deductions, tax calculations…the list goes on. HRIS performs complex processes with zero errors and minimal human intervention.

Along with convenience, an automated payroll system awards you some much-needed time. A CareerBuilder study found that managers who did not fully automate lost about 14 hours per week on manual tasks that could have easily been automated. This equates to at least one whole extra day of work that can be dedicated to employee engagement, learning and development, or performance improvement.

3. Analytics: crunching numbers for creative initiatives

The rise (and fall?) of HR analytics researched what its value would be in 2025 and cited that “managers will consider HR analytics an unmistakable link in underpinning and making strategic choices”. That’s all well and good until you have to sift through mounds of data, trying to make sense of the information while picking up on patterns that could predict the future of your workforce.

With an HRIS, however, the data is organized for you and generated in the form of boardroom-ready reports. Make use of templates that consider the usual HR metrics or create a customized analysis specific to your organization’s needs.

Need to convince the board of executives that your initiative has a solid foundation? Nothing lends credibility to a strategy like the numbers that back it up, and with HRIS, those are just a few clicks away.

4. Compliance: Sticking to the rules has never been easier

Whether it’s a US Department of Labor audit or keeping up with government regulations, anything to do with compliance sits firmly in HR’s lap. CCPA, GDPR, EEOC … the alphabet soup of legislation can be disorienting to wade through.

While it’s a necessary aspect of HR, most personnel would rather focus their energy on talent development and employee retention. HRIS gives them the time to do this with standardized reports and graphs that need only have their parameters defined and are quick to access.

But it doesn’t stop at mere information output. Combined with time and attendance data, HRIS tracks working hours, overtime, and break periods – sending an alert when non-compliance may become an issue. It even sends notifications when employees become eligible to enter your company’s retirement program. With fewer items for HR personnel to have to track, you can decrease workload and possible errors.

5. Self-service: opening the portal to employee interaction

When an employee heads to HR to change their personal information, they are distracted from their tasks, which impacts productivity. Time and money are lost for a simple benefits change. HRIS gives employees access to their personal information so they can make certain changes themselves.

Not only does this ensure the information is accurate, it provides your workers with some autonomy while encouraging employee engagement.

Self-service options can include: submitting documentation; viewing paychecks; monitoring time and attendance; changes to benefits; notifications and alerts between management and employees; and access to learning management systems.

6. Time-off requests: saving paper, time, and money with a couple of clicks

Here’s a well-known stat: companies spend $20 to file and store a single document. That’s just the monetary cost of filing one time off request. It also involves the following:

  • verifying if it’s unpaid or paid time off (PTO)
  • checking PTO balances
  • ensuring the correct number of days are allocated when combined with public holidays and weekends
  • updating the new PTO balance
  • informing the relevant stakeholders

That’s 20 minutes of an office worker’s time doing something that could have been done in less than five.

HRIS makes quick work of this tedious process by instantly sending time-off requests to the applicable manager, updating PTO balances once approved, and sending notifications to interested parties. All this in minutes and with no paper to be seen (or lost) anywhere.

Need to manage HR but don't have time?

Our HRIS tools helps you save time by automating your onboarding process and keep track of all employees’ information effortlessly, all in Workable.

Learn more

Streamline your processes with HRIS

It’s time to move your operations into the digital age. With a welcoming onboarding program, comprehensive payroll suite, and user-friendly employee self-service function, HRIS takes care of day-to-day duties while boosting company-wide collaboration on a single platform.

In a G2 survey, 80% of HR employees observed that using HR technology improved employees’ attitudes toward the company. It’s a well-known fact that an engaged employee equates to better performance. With the time and money you’ll save, HRIS is the perfect tool for directing your company’s resources to where it matters.

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Best employee onboarding software for small businesses https://resources.workable.com/tutorial/employee-onboarding-software-for-small-business Sat, 25 Mar 2023 21:08:59 +0000 https://resources.workable.com/?p=87867 This comprehensive guide to the best employee onboarding software for small businesses will give you all the information you need to make the right decision when choosing a new software. It’s easy for new employees to feel isolated when they start work at a new company. They’re either rushed from one department to the next […]

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This comprehensive guide to the best employee onboarding software for small businesses will give you all the information you need to make the right decision when choosing a new software.

It’s easy for new employees to feel isolated when they start work at a new company. They’re either rushed from one department to the next for introductions, with no time to socialize, or abandoned at a desk or work station, or left to complete a ream’s worth of induction paperwork.

With the onboarding process intrinsically linked to the employer brand, you can’t afford for your candidate to have a negative experience. First impressions are crucial, and poor onboarding can start things off on the wrong foot for your new employee.

You can avoid this by implementing employee onboarding software. With this HR system, your new recruit can submit all their relevant information into a single portal that’s accessible by all relevant parties. Done and dusted, it leaves them with plenty of time to enjoy the onboarding experience.

Here are some of the best employee onboarding software packages you’ll find.

Best onboarding software for small businesses

BambooHR

Renowned for its comprehensive HR applications, BambooHR follows the pattern with a feature-filled onboarding program. Quick paperwork completion, the gathering of electronic signatures, IT checklists, and welcome emails streamline an employee’s entry into a company.

They also offer New Hire Packet Templates that are personalized for each new recruit, creating a welcoming experience for them.

Trainual

Trainual has a quirkier take on the onboarding process, offering fun features like gifs, in-app recordings for guides, and the ability to embed company videos. Along with these, there are simple steps to share your founding story, mission, vision, values, products or services, and competition with your new employee.

Their onboarding playbook includes a hiring process checklist template as well as various company policy templates.

RUN Powered by ADP

This cloud service promises smart onboarding with a form library specific to your industry that can be accessed and completed anywhere. You can create personalized employee portals, landing pages, and information packages for your employee to explore before they even start work. Compliance is also taken care of, including the completion of identification and citizenship documentation.

If you’re using ADP payroll, RUN’s onboarding software is easily integrated. Both systems are automatically populated with employee information and simultaneously update.

Ease

Ease ranks in the third spot on G2’s list of top onboarding software. With a 93% overall satisfaction score and “ease of use” polling at 95%, Ease is a great option for small businesses that have simple HR requirements.

A central, secure employee database means that all the information entered, including W-4s, I-9s, and direct deposit details are well looked after as evidenced by Ease’s HITRUST CSF Certification.

Elmo webonboarding

Elmo promises to save you 80% of your time when it comes to contracts and signatures by digitizing the process. With a user-friendly dashboard that shows you the high volume of onboarding projects the system can manage, HR can track progress and check unfulfilled items.

By creating a program for digital and remote onboarding, Elmo assists hiring managers and the recruitment team to engage with employees on a regular basis.

Deel

With Deel’s international connections, they can help you hire and onboard employees throughout the globe. Saving you the hassle of opening a local entity to hire an employee from a specific country, Deel ensures all local regulations and compliance requirements are adhered to.

Taking on all employment liability, Deel digitally gathers all the relevant tax, payroll, and compliance documents to streamline the onboarding process.

How to choose the right employee onboarding software

There are endless options available when it comes to employee onboarding software providers, so how do you choose? Here are a few factors to consider:

1. Functionality – What do you need it to do?

Consider the specific features and capabilities that the software offers. For example, does it allow you to create customizable onboarding plans, assign tasks, and track progress?

2. Integration – Will it fit in with your current system?

Think about how the software will integrate with your existing systems and tools. Does it integrate with your HR software or learning management system?

3. Ease of use – Does it have a user-friendly interface and intuitive navigation?

The software needs to be clear and well-designed, allowing any user to easily navigate through the program.

4. Scalability – Will it grow with you?

While this article is aimed at small businesses, it’s a happy hope that you soon expand and grow your business to peak levels. As you develop and grow, so should your software.

5. Cost – How much are you willing to spend?

It always comes down to the bottom line. How big is your budget? What features can you let go of and which are must-haves? Do your market research before you buy to make sure you’re getting the best bang for your buck.

With answers to these questions, you’ll soon have the right software to create an onboarding experience your new recruit won’t soon forget.

Need more information on choosing the right onboarding software for your business? Check out our comprehensive buying guide on the choosing the best HR onboarding software.

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Choosing the best employee management software https://resources.workable.com/tutorial/best-employee-management-software Mon, 20 Mar 2023 18:40:56 +0000 https://resources.workable.com/?p=87906 With these technology-based solutions, companies can simplify human resources management roles to maximize efficiency. Additionally, all personal and work-related details of employees are stored securely within the employee information system making it more convenient for managers to quickly access relevant data. All businesses can benefit from the implementation of the EMS tool in the following […]

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With these technology-based solutions, companies can simplify human resources management roles to maximize efficiency.

Additionally, all personal and work-related details of employees are stored securely within the employee information system making it more convenient for managers to quickly access relevant data.

All businesses can benefit from the implementation of the EMS tool in the following ways:

  • implementing processes to help companies achieve their business objectives
  • assisting managers in keeping track of admin activities
  • help improve employee engagement and increase productivity
  • assist with vacations and absence management and timekeeping
  • help HR managers and organizational leaders track performance reviews of employees
  • connect the workforce and create a sustainable hybrid work model

EMS vs. HR software – what’s the difference?

The terminology used in human resources tech can be confusing, but it needn’t be. “Employment Management Software” is a broad term, so you may find it referred to as the following, each of which comes with subtle differences but includes features of employee management:

Human Resources Information System (HRIS)

An HRIS is a tool Human Resources departments use to optimize their operations. It contains all the components necessary to ensure efficiency and effectiveness in managing HR tasks.

Human Capital Management software (HCM)

Focused on employee management, it is designed to help organizations acquire and develop talent and optimize their team performance. Its features can assist with recruiting, onboarding, and assessing employee performance.

Human Resources Management system (HRMS)

A digital platform designed to facilitate and streamline a variety of HR processes. It is there to help organizations keep track of their personnel and the activities carried out by the people management team. In essence, these systems are used to provide complete oversight of an organization’s operations.

For a deeper dive, check out our HRIS vs. HCMS vs. HRM guide!

Related: What is employee management?

Benefits of Employee Management Software

Let’s look at some of the benefits of using employee management software in more detail, but matching their features with goals:

Goal: To optimize internal processes

Why you need to do it: Managing different HR processes can be challenging and time-consuming. EMS eliminates the need to use several tools and helps improve the HR team’s overall efficiency.

Goal: To improve the work climate

Why you need to do it: Timely feedback helps improve the work culture. EMS lets you monitor, evaluate, and provide workers with feedback on their performance.

Goal: To ensure compliance with legal obligations

Why you need to do it: Organizations must adhere to legal and regulatory standards concerning employees and management. EMS tools ensure you remain up-to-date with the HR and labor rules and regulations.

Goal: To ensure employee engagement

Why you need to do it: To improve workplace motivation and increase employee productivity. EMS helps you easily monitor and evaluate employees’ progress, helps employees feel confident and encourages them to develop a good relationship with the organization, and creates an environment that encourages communication.

Goal: To save HR team time

Why you need to do it: Access to employee data helps managers implement strategic decisions and increase workplace productivity quickly. Most systems are cloud-based, which gives employers and HR teams access to the data anywhere. EMS saves time because HR no longer has to wait to make decisions because of a lack of information

Goal: To achieve better data security

Why you need to do it: Reduce the risk of sensitive information being accessed without authority and adhere to data storage regulations. EMS can guarantee your data security with encryption measures.

Goal: Reduce paperwork

Why you need to do it: Introduce more sustainable practices into your organization and streamline processes. EMS can be customized to meet the requirements of each department to reduce paperwork. It also enables the HR department and employees to complete forms online.

Breaking down the different types of employee management software

Here are three types of employee management software:

1. Time and productivity management software

Managers and business leaders need to be able to track the productivity of their employees; this is where time and productivity management software comes in. These systems are designed to measure:

  • productive and non-productive hours
  • what projects each employee is working on
  • any potential signs of wasted time
  • other factors of employee efficiency

Such tools offer a great deal of insight into the busiest days for each department and allow managers to recognize when an employee might need to be more productive.

2. HR Management Software

A crucial element in successful employee management is an HR management system. These systems store all employee data and streamline HR operations to enhance decision-making.

These tools provide a comprehensive solution for organizations’ HR tasks, from onboarding staff to managing payroll activities.

In addition, the compliance-driven elements of many HR processes make manual labor time-consuming and expensive; using such systems simplifies this process and helps managers preserve time, resources, and money.

3. Employee collaboration and communication software

For the team to succeed, effective communication is essential. With the proper tools in place, everyone on the team can remain connected and collaborate effectively. By establishing an atmosphere of regular communication, each individual’s tasks can be completed successfully. Along with providing swift communication, many of these systems enable members to exchange data easily.

Next-gen employee management software: talent management tech

HR departments today have a much different challenge than in the past. With many companies embracing diverse demographics of employees, they must be able to keep up with and respond to workers spread across many generations, skill levels, locations, and unique career goals. All while keeping up with the changing times of a fast-paced world where staying connected is paramount.

As a result, there has been an upsurge in demand for highly intelligent, user-friendly, and efficient tools for managing talent resources. These are some features in employee management software that can help HR departments enhance their recruiting efforts.

1. Streamlining the onboarding process

By utilizing a strong Human Resources strategy, companies can ensure the onboarding process of their new hires is effortless and impactful.

With access to a digital hub filled with company culture and aspirations, newcomers can become quickly informed about what is expected from them.

Recruits are granted the ability to virtually get accustomed to job or department details before their first day.

2. Mainstreaming performance management

Moving away from a system that only includes yearly reviews, the performance management process is now incorporating a more continuous feedback loop with a 360-degree approach. This enables employees and managers to provide one another with continual feedback and advice.

Performance monitoring tools monitor what tasks employees work on and how long they spend on each task to determine their productivity.

Automated employee management software reminds a business unit to share reviews or feedback about a colleague’s performance.

3. Personalized learning and teaching

Companies must learn how to tailor both learnability and teachability to maximize success.

Data and feedback loops can greatly help assess a learner’s current skills and interests and match those qualities with individual preferences and company objectives.

Top employee management software providers

1. Monday.com

Organize your business operations easily with the help of the cloud-based platform, monday.com. This comprehensive tool provides features to support Human Resources needs, making it ideal for employee management tasks.

From creating collaborative workflows, assigning tasks to keep track of performance indicators, and sending out reminders, you will be able to do all this and more.

Key features: HR templates, onboarding, recruitment pipeline, employee wellbeing, employee development and learning, employee engagement, workflows.

What makes it good:

  • Suitable for mid-sized businesses
  • It helps you communicate and collaborate easily
  • It has powerful reporting and analytics
  • Supports multiple integrations
  • It’s mobile-enabled
  • Offers customizable dashboards
  • Offers reports for progress tracking, budget totals, capacity limitations, missed deadline warnings, and more
  • It has a user-friendly interface
  • It is reasonably priced

2. Gusto

Gusto is a complete HR solution for small businesses, offering an array of features that simplify managing payroll hiring.
It might be best known for its payroll system specifically designed with the needs of smaller companies in mind. This means it takes care of filing all local, state, and federal tax forms on behalf of your company – with electronic signing, faxing, and document storage available within the Gusto dashboard.

Key features: Payroll, contractor payment, benefits administration, time tracking, taxes, compliance.

What makes it good:

  • Ideal for first-time and experienced HR administrators
  • Includes easy-to-use setup tools, management, and payroll runs
  • Offers team management tools, employee engagement features, performance reviews, and time-off management
  • Good customer service and support
  • Offers personalized solutions
  • It has powerful integrations such as QuickBooks

3. Rippling

Rippling’s HR and IT automation features make it a breeze to use. Its intuitive platform and app integration capabilities offer a comprehensive range of tools that both administrators and HR staff will find useful.

Features include applicant tracking, custom hiring workflows, task management, compliance training, and customizable reporting. These are all designed to streamline human resources processes that are time-intensive.

Key features: Onboarding and offboarding, payroll, benefits administration, workflow management, time tracking, security

What makes it good:

  • Intuitive and easy-to-use
  • Highly customizable
  • Easy to automate several HR processes
  • It has a mobile app
  • It makes the onboarding process simple and quick

4. Paycor

Paycor has designed its human capital management software to simplify businesses’ payroll, talent acquisition, workforce management, and benefits administration processes.

It also provides added value by giving insight into the experiences of employees. Advanced reporting and analytics features make it a good choice for companies keen to explore their data further to make smarter choices.

Small business owners can benefit from the tools that aid with employee engagement, turnover, diversity, and budgeting efforts.

Key features: analytics and reporting, benefits administration, employee surveys, expense management, payroll, workforce management

What makes it good:

  • Offers extensive reporting and customizable analytics features
  • Analytics data is presented in a helpful visual format
  • The web platform and mobile app are user-friendly and easy to navigate
  • Integrates well with popular benefits, retirement, background checks, and hiring tools

Choosing the right employee management software for you

Are you in search of the perfect employee management software? There are a few key aspects to consider.

You will need an application that enables quick and easy observation of your workforce.

You must be able to access up-to-date job titles, salary details, skills, contact data, and more. Staff scheduling and PTO is another essential function this system should offer.

Performance review tools, as well as survey services, should be accessible to deliver feedback to employees while monitoring company satisfaction.

Benefits and payroll management need to be accessible within the same platform to avoid any unnecessary duplication of data entry.

Automation options should also be available, so you don’t need to spend extra time managing tasks manually.

Finding what works best for your employees

To find the optimum solution for your organization, consider the size of your team. A large-scale organization may opt for an approach that helps track productivity and performance; in contrast, a smaller firm that relies on highly talented personnel might prefer a management strategy geared toward encouraging creativity and collaboration.

Either way, weighing up the pros and cons of the employee management software requires engagement from all personnel who will ultimately be working with it – that’s how you get buy-in and achieve success.

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What is the best HR software for small businesses? https://resources.workable.com/tutorial/hr-software-for-small-business Tue, 02 May 2023 10:20:39 +0000 https://resources.workable.com/?p=88250 As a small business owner, managing your employees and their HR needs can be a daunting task. The work that your employees do is invaluable and helps keep your business running. But there’s a challenge: the logistics involved with managing a team of individuals is a huge undertaking — and it has a significant impact […]

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As a small business owner, managing your employees and their HR needs can be a daunting task. The work that your employees do is invaluable and helps keep your business running. But there’s a challenge: the logistics involved with managing a team of individuals is a huge undertaking — and it has a significant impact on the overall success of your business.

From the mountain of tasks involved with recruiting, hiring and onboarding talent to the ongoing work of managing leave requests, benefits administration and performance reviews, the to-do list associated with managing employees is large even if your business is small.

Need to manage HR but don't have time?

Our HRIS tools helps you save time by automating your onboarding process and keep track of all employees’ information effortlessly, all in Workable.

Learn more

Finding the right small business HR solution can help streamline your HR processes and take the stress out of employee management.

Let’s start this conversation with the basics of HR software.

What is HR software?

HR software, also known as employee management software, is a type of software designed to help manage various HR processes and functions within an organization.

HR software typically includes a range of modules or features that can be used to manage tasks such as:
employee data management

  • payroll processing
  • benefits administration
  • recruiting
  • performance management
  • training and development

There’s a lot more, but this sums it up. Human resources software for small businesses can help organizations streamline their HR processes, reduce errors and redundancies, increase efficiency and improve overall HR management.

And many HR software solutions are cloud-based, which means they can be accessed from anywhere with an internet connection, making it easier for HR professionals to manage their tasks remotely.

Examples of HR software include Applicant Tracking Systems (ATS), Human Resource Information Systems (HRIS), Human Resource Management Systems (HRMS), and Performance Management Systems (PMS).

Read more: What is HR software?

What are the benefits of human resources software for a small business?

An HR system for a small business can bring numerous benefits, including:

1. Increased efficiency

Small business HR work may involve fewer employees but there are still many associated with talent management. HR software can automate HR processes, such as recruiting, onboarding, and performance management, which can save time and reduce administrative burdens.

2. Improved accuracy

Manual HR processes are prone to errors, such as typos or misplaced documents. HR systems for small businesses can help minimize such errors by automating processes and ensuring all information is stored in a central location.

3. Enhanced compliance

HR software can help small businesses comply with regulations, such as employment laws and tax codes, by providing features such as document management and compliance tracking.

4. Better data analysis

HR software can generate reports and provide analytics that can help small businesses make informed decisions about their workforce, such as identifying areas for improvement in employee engagement or identifying trends in turnover.

5. Increased employee engagement

HR software can provide employees with easy access to their personal information, benefits, and other HR-related resources, which can help improve engagement and job satisfaction.

Overall, small business human resources software can be a valuable tool for organizations looking to streamline their HR processes, improve accuracy and ensure compliance.

It can also provide insights into workforce data, which can help inform business decisions and improve employee engagement.

Read more: HR software benefits: how HR tech helps you in your work

How to tell if you need employee management software for your small business

It can be difficult to justify the expense of investing in an HRIS for small business purposes if you’re budget-conscious, but the increase in efficiency, productivity and accuracy can recoup the costs quickly.

Evaluate the following questions to decide if an HR system is right for you:

1. How much time do you spend on HR tasks?

If you find that you or your HR staff are spending a lot of time on administrative HR tasks such as paperwork, data entry and manual reporting, HR software can automate many of these processes, freeing up time for more strategic HR work.

2. Is maintaining compliance a concern?

If staying compliant with employment laws and regulations feels confusing or overwhelming, small business HR software can provide features such as compliance tracking and document management to help you stay on top of your obligations.

3. How often are you experiencing employee turnover?

High employee turnover can be a sign of problems within your HR processes. HR software can help you identify issues, such as low employee engagement or ineffective onboarding processes, that may be contributing to turnover.

4. Does workforce data drive your HR strategies?

If you’re struggling to make data-driven decisions about your workforce, HR software can provide analytics and reporting to help you identify trends, track performance, and make informed decisions about your employees.

5. Do your employees feel informed and supported?

If you’re looking to improve your employees’ experience, HR software can provide employees with access to self-service features, such as benefits enrollment and time-off requests, which can help them feel more in control of their work lives.

How to choose the right HR software for your small business

Deciding that your business would benefit from an HR system is the easy part, but figuring out which one to choose can feel like an intimidating task. Here are some things to consider as you research small business HR systems:

1. Identify your HR needs

Start by identifying the specific HR needs you want the software to address, such as payroll, benefits administration, time tracking, or performance management. This will help you narrow down your options and choose a software that meets your requirements.

2. Consider your budget

Determine how much you’re willing to spend on HR software. Keep in mind that some software may require additional costs, such as implementation fees, training, or ongoing maintenance fees.

3. Look for user-friendly software

Choose a software that is user-friendly and easy to navigate. It should be intuitive and not require extensive training for your employees to use.

4. Evaluate integrations

Look for HR software that integrates with your existing systems, such as your payroll or accounting software, to minimize data entry and streamline processes.

5. Check for scalability

Choose a software that can grow with your business, especially if you’re planning to expand or hire more employees.

6. Read reviews

Read online reviews of the HR software you’re considering to see how other small business owners have found it to be useful. This can help you get a better understanding of its strengths and weaknesses.

7. Consider customer support

Look for HR software that offers excellent customer support, including technical support, training, and user forums, to ensure that you get the most out of the software.

Perhaps this isn’t enough for you to make a decision on purchasing an HR software for your small business. If you want to go deeper, check out our complete guide to HR software selection.

Best HR software for small businesses

Now that you know what to look for, let’s talk about how to find the best HRIS for small businesses. Here are a few popular options:

1. BambooHR

BambooHR is an all-in-one HR software solution that offers features like applicant tracking, time off management, and benefits administration. It’s designed specifically for small and medium-sized businesses.

2. Gusto

Gusto is a payroll and HR software solution that’s designed to make managing your team’s pay and benefits a breeze. It offers features like automatic tax filing, employee onboarding, and health insurance administration.

3. Zoho People

Zoho People is a cloud-based HR software solution that offers features like time tracking, attendance management, and performance tracking. It’s designed to be customizable to fit your specific needs, and offers mobile apps for on-the-go access.

4. HR Cloud

HR Cloud offers features like applicant tracking, onboarding, and performance tracking. It’s designed to be user-friendly and customizable, with a focus on making HR processes more efficient.

5. Workable

Workable is a comprehensive HR solution designed to help small businesses succeed. With features such as applicant tracking, job posting, interviewing scheduling, onboarding and beyond, Workable streamlines HR processes and improves the employee experience throughout the entire employee lifecycle. Workable’s intuitive plug-and-play HR software has onboarding, document management and time-off functionalities – and it’s included at no extra cost with its best-in-class recruiting solution. This makes it a great software for small businesses that are building out their teams.

No matter which HR software you choose, make sure to take your time and do your research. With the right small business HR tools in your toolkit, your business can thrive at any size.

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The 6 best free HR and employee management software solutions https://resources.workable.com/tutorial/best-free-hr-and-employee-management-software-solutions Sat, 25 Mar 2023 19:50:10 +0000 https://resources.workable.com/?p=88005 Need HR software but struggling to decide? Check out our list of the top 5 free HR and employee management software providers, and how they compare. Type “free HR software” in the search box and prepare for a deluge of results. With some, you quickly realize that “free” actually refers to a trial version, while […]

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Need HR software but struggling to decide? Check out our list of the top 5 free HR and employee management software providers, and how they compare.

Type “free HR software” in the search box and prepare for a deluge of results. With some, you quickly realize that “free” actually refers to a trial version, while others are sponsored adverts. To help you distinguish the wheat from the chaff, read through our quick overview of the best free HR and employee management software solutions out there.

Related: What is employee management?

Let’s have look at what they are:

WebHR

This free, cloud-based service is ideal if your business requires a high level of communication between employees. Built-in messenger and employee discussion forums explain why WebHR is known as ‘The Social HR Software’.

Well – it’s only free if you have five employees or fewer using it, so this software suits small businesses. Some key free modules include onboarding, time and attendance, an employee self-service portal, file and document management, reports, and time off. Should you decide or need to upgrade, you can do so one module at a time.

Zoho People

Zoho offers a fairly comprehensive free package that includes file and document management, time and attendance tracking, performance management, employee development, and time off management. Free for five users, Zoho People provides an employee database as well as office readiness features.

This includes work premises configuration, work from office management, and visitor management. And while you’re only getting 250MB of storage, you’ll still get classic support and e-signature integration. Zoho People is great for organizations looking for many features that offer basic HR services.

OrangeHRM

This is the one that pops up in most “Best free HR software” lists. Companies can self-host; however, this open-source software offers the same solutions in its cloud-based version. With more than 5 million active users, OrangeHRM takes its tagline “HR software for all” seriously.

The free starter package provides time tracking, reporting, HR admin, and recruitment features, along with employee self-service. Leave management, performance, and employee management also form part of the deal. If your priority is scalability, then Orange HRM is a solid choice.

Bitrix24

Collaboration is the key feature of this software. An unlimited number of users in its free version combined with a portfolio of task and project management features make Bitrix24 an excellent platform for cooperative work. Included among the 35 free tools are employee profile pages, company structure, a social network, and a company knowledge base.

This HR software will suit companies that want to easily connect to other aspects of the business, such as customer relationship management and website building.

Freshteam

Affordable scalability that won’t break the bank when you decide to upgrade is what you can expect from Freshteam. With access for fewer than 50 employees, you can take advantage of its free-forever plan that offers a customizable career site, employee referrals, an organizational chart, and an employee information system.

Freshteam’s selling points are its low prices for upgrades, user-friendly interface, and support. This cloud-based system works for small to medium-sized businesses looking for a one-stop shop for their HR needs.

Workable

The main focus of Workable’s HRIS is streamlining the onboarding and management process. With its customizable features such as custom workflows, branded onboarding portal and automated compliance tools, Workable offers a seamless experience for HR management. Key offerings include organized company documents, a clear organization structure and efficient time-off management.

Workable is an ideal choice for companies looking for a centralized platform to effectively manage employee onboarding and HR-related tasks. The user-friendly interface and emphasis on organization make it an excellent tool for businesses striving for a smooth and professional HR experience. It comes free of charge with the purchase of its best-in-class recruitment solution.

Need to manage HR but don't have time?

Our HRIS tools helps you save time by automating your onboarding process and keep track of all employees’ information effortlessly, all in Workable.

Learn more

It’s all about what you need

Take the time to carefully consider your company’s needs. Once you have decided on a HR and employee management software solution, it will be difficult to change it once it is implemented.

Even if no payment has been made, certain HR processes are now embedded in the chosen solution, requiring system overhaul and possibly user retraining.

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HRIS software prices: how to choose an all-in-one HR solution https://resources.workable.com/tutorial/hris-software-prices Wed, 26 Apr 2023 12:20:12 +0000 https://resources.workable.com/?p=88185 The people who power your organization are a significant asset. There is no denying that the employee experience has a direct effect on the bottom line of your business, which is why effective HR management is mission critical. Recruiting, hiring, onboarding and managing the daily operational needs of your organization’s talent is essential to the […]

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The people who power your organization are a significant asset. There is no denying that the employee experience has a direct effect on the bottom line of your business, which is why effective HR management is mission critical. Recruiting, hiring, onboarding and managing the daily operational needs of your organization’s talent is essential to the longevity and success of your business.

The HR tasks associated with talent management involve a lot of very important moving pieces — the work is time-intensive, time-sensitive, detail-oriented, often involves legal liability, and has a significant impact on employee satisfaction.

Need to manage HR but don't have time?

Our HRIS tools helps you save time by automating your onboarding process and keep track of all employees’ information effortlessly, all in Workable.

Learn more

Using an HRIS (Human Resources Information System)to organize and automate HR functions allows HR professionals to focus their time and expertise on personalizing people management so that they can focus on what matters most, like attracting top talent, improving employee satisfaction, and increasing retention rates.

But here’s the thing: while an HRIS can be incredibly useful, it can also be quite pricey.

And with so many pricing models out there, it can be tough to figure out what you’ll actually end up paying.

Learn more about HRIS software prices so you can make an informed decision in your search for an all-in-one human resources software solution.

What is an HRIS?

An HRIS is a software solution that manages employee data and streamlines HR processes, including tasks associated with recruiting, onboarding, payroll, and benefits administration. Not enough? Go deeper with our all-inclusive guide titled “What is an HRIS?“.

Pros & cons of an HRIS

An HRIS can offer a wide range of benefits to businesses of all sizes. However, there are also some potential downsides to consider. Here are some of the main pros and cons of an HRIS:

Pros:

1. Searchable resource of employee data

A significant amount of data is collected throughout the employee life cycle. With an HRIS, all employee data is stored in one centralized system, making it easier to track and manage. This can help HR teams stay on top of employee information, such as performance reviews, training records, leave requests, benefits management, and more.

Cloud-based software systems make it possible for employee data to be accessed by stakeholders regardless of their physical location, making it ideal for organizations with multiple offices or remote workers.

2. Streamlined hiring and onboarding

The hiring process is not only crucial for securing top talent, it’s also an opportunity to make a positive first impression on qualified candidates. However, it’s time-consuming and involves a pool of people and a pile of paperwork, making it all too easy to make mistakes along the way.

An HRIS system can pull double duty as an applicant tracking system, scanning and sorting resumes, organizing important candidate information, and streamlining employee training and onboarding tasks. Implementing an HRIS increases efficiency by adding an organized structure to hiring processes and automating HR workflows.

3. Manage scheduling, payroll, and benefits

Employee scheduling, leave requests, PTO, payroll, and benefits administration are all important aspects of HR work, and many of the mundane tasks associated with those processes can be automated with an HR software solution, which also makes HR functions scalable as your organization grows.

4. Enhanced compliance

Minimize the legal liability of your organization by using an HRIS to maintain compliance with local, state, federal, or industry-wide regulations.

The best HRIS software reduces the likelihood of errors and can help businesses stay compliant with various employment laws and regulations by automating compliance tasks, providing access to up-to-date information, and storing data for the appropriate amount of time.

5. Increase employee engagement

Many HR systems make accessing information more convenient with an employee self-service option that allows team members to access training modules, performance reviews, or information about payroll or benefits.

Allowing access to relevant information simplifies the responsibilities of HR professionals and improves productivity by empowering employees with a resource they can access as needed.

6. Track employee-related metrics

HRIS systems often offer advanced reporting and analytics capabilities.Tracking analytics regarding time-to-hire, recruitment costs, retention rates, performance management, employee demographics and more allows businesses to make data-driven decisions about their HR strategies.

Interested in learning more about what an HRIS can do for your business? Check out our comprehensive deep dive into HRIS benefits and our list of 10 must-have HRIS software features.

Cons:

1. Cost

HRIS software can be expensive, particularly for small businesses or those with limited budgets. Additionally, some HRIS systems require ongoing maintenance and support, which can add to the overall cost.

2. Implementation time

Implementing an HRIS can be a time-consuming process, particularly if a business is transitioning from a manual or outdated HR system. This can lead to some initial disruptions in HR operations.

3. Data security

Storing employee data in a centralized system can raise concerns about data security and privacy. It’s important to choose an HRIS that offers robust security features, such as encryption, access controls, and regular backups.

4. Employee adoption

If employees are used to a certain HR system or process, switching to an HRIS can be a significant change. This can lead to some resistance or reluctance to adopt the new system.

Overall, an HRIS can offer valuable benefits to businesses looking to streamline their HR processes and improve data management. However, it’s important to carefully consider the potential downsides and choose an HRIS that fits your business’s needs and budget.

How much does an HRIS cost?

The cost of a Human Resources Information System (HRIS) can vary widely depending on the vendor, pricing model, features and functionality, the size of the organization, and other factors.

On average, the cost of an HRIS can range from a few thousand dollars to tens of thousands of dollars, or even more for larger enterprises. However, there are also free and open-source HRIS options available that can provide basic functionality at no cost.

It’s important to factor in the potential for ongoing costs as well, such as maintenance, upgrades, support, and training.

How do you calculate the cost of an HRIS?

Calculating the cost of a Human Resources Information System (HRIS) can be a complex process that requires taking into account various factors, which is why it’s important to get quotes from multiple vendors. Some of the key factors that can impact HRIS software prices include:

Number of employees: HRIS vendors often price their software based on the number of employees in an organization. The more employees, the higher the cost.

Features and functionality: Some HRIS systems may include only basic functionality such as employee data management, while others may include advanced features such as payroll processing, performance management, and talent management.

Implementation and training: The cost of implementation and training may be included in the initial cost of the HRIS or may be an additional expense.

Maintenance and support: Ongoing maintenance and support can also impact the cost of an HRIS. Some vendors may charge an annual maintenance fee to provide updates and technical support.

What can drive up the price of an HRIS?

Several factors can drive up HRIS software prices, including:

Scalability: The ability of an HRIS to scale up to accommodate more employees or features can significantly impact its price. A system that can handle a larger workforce or more complex HR tasks may be more expensive than a basic HRIS.

Customization: Customizing an HRIS to meet an organization’s specific needs can also increase its price. Customization can involve changes to the user interface, data fields, workflows, and reporting functions.

Integration: The integration of an HRIS with other systems, such as accounting software or time and attendance systems, may come at an additional cost. Integration requires additional development time and resources to ensure that the systems can communicate with each other effectively.

Vendor support: The level of support provided by the vendor can also impact the price of an HRIS. Vendors that offer extensive technical support and training resources may charge a higher price than those that provide minimal support.

Data migration: Moving data from an existing HR system to a new HRIS can be a time-consuming and complex process. The cost of data migration can vary depending on the size and complexity of the organization’s data.

Compliance requirements: HRIS vendors that specialize in compliance and regulatory requirements, such as those related to labor laws, may charge more for their services due to the specialized expertise required.

How can you lower the cost of an HRIS?

Let’s face it: the budget is often the ultimate deciding factor and finding ways to reduce costs can help improve your chances of getting executive approval to implement an HRIS. Here are some ideas to look into if you’re trying to lower costs:

Consider open-source options: Open-source HRIS software is available for free, which can significantly reduce the cost of an HRIS. However, organizations should carefully evaluate the features and functionality of open-source HRIS solutions to ensure they meet their needs.

Choose a cloud-based system: Cloud-based HRIS systems typically require lower upfront costs compared to on-premise solutions, as they do not require additional hardware or IT infrastructure. Additionally, cloud-based systems typically have a pay-as-you-go pricing model, allowing organizations to only pay for the features and number of employees they need.

Prioritize essential features: Organizations should prioritize the essential features they need from an HRIS and avoid paying for unnecessary functionality to lower the cost of the system.

Opt for a self-service model: A self-service HRIS model can allow employees to update their own information and perform basic HR tasks, reducing the workload of HR staff and potentially lowering the cost of the system.

Implement the HRIS gradually: Implementing an HRIS gradually, rather than all at once, may help to lower costs. This approach can allow organizations to implement essential features first and add additional features over time as their budget allows.

Streamline the hiring process with a comprehensive collection of hiring resources.

Different HRIS payment models

There are several different payment models for Human Resources Information Systems (HRIS), including:

One-time licensing fee: Under this model, organizations pay a one-time fee to purchase the HRIS software license. The organization owns the software license and can use it indefinitely. This model is less common than other payment models.

Subscription fee: Many HRIS vendors offer a subscription-based (or SaaS) pricing model, where organizations pay a monthly or annual fee to use the system. The fee may be based on the number of employees or the features and functionality included in the system.

Pay-per-employee fee: Some HRIS vendors charge a fee per employee per month or per year. This fee is based on the number of employees in the organization, and the fee may vary depending on the features and functionality included in the system.

Usage-based fee: HRIS vendors may charge a usage-based fee, where organizations pay based on the number of transactions or tasks performed using the system. For example, an organization may pay a fee per payroll run or per job posting.

Customized pricing: There are HRIS vendors that offer customized pricing based on an organization’s specific needs. The vendor may assess the organization’s needs and provide a quote based on the features and functionality required.

Free and open-source: Some HRIS solutions are available for free or at a low cost. These may be open-source solutions that are community-supported, or they may be freemium models that offer basic functionality for free and charge for additional features. Another option is to choose a software that has an HRIS included with it, such as Workable’s recruitment platform. You can learn more about Workable’s HRIS here.

So, how do you pick the right HRIS?

Before you begin researching HRIS options, it’s important to evaluate your organization’s specific HR needs and pain points so that you’ll be able to prioritize the features and functionality that matter the most to your business.

Ask the following questions before you start comparing software options:

  • What challenges does your HR team face?
  • What do you hope to achieve with HRIS software?
  • What is your budget for an HRIS?
  • Which teams should be involved in the selection and implementation process?
  • What is your timeline for implementing HRIS software?

As you begin researching different vendors, keep the following cost considerations in mind:

  • What are the upfront costs and are there ongoing costs associated with using the software?
  • Is the solution scalable as your business grows?
  • Does the software integrate with any of the other systems your business currently uses?
  • Is the software intuitive and easy to use and does the vendor offer training or support?
  • Is any customization offered or required for your specific use case?
  • Can existing data be easily migrated to the new system?

Once you’re equipped with the information above and some basic knowledge about HRIS software prices, you’ll be able to compare features, functionality, and value so that you can choose an HRIS that meets the needs (and the budget) of your organization. Our article on finding the best HRIS software for your business needs will be useful here as well.

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HR software benefits: how HR tech helps you in your work https://resources.workable.com/tutorial/hr-software-benefits Wed, 21 Dec 2022 20:47:47 +0000 https://resources.workable.com/?p=86857 How does HR software benefit me? HR software benefits your work in numerous ways – primarily in making your day-to-day easier and more manageable. This is especially crucial as overall processes move more quickly with the advent of workplace technology and employee turnover, engagement and retention are all crucial elements of employee management strategy. Let’s […]

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How does HR software benefit me?

HR software benefits your work in numerous ways – primarily in making your day-to-day easier and more manageable. This is especially crucial as overall processes move more quickly with the advent of workplace technology and employee turnover, engagement and retention are all crucial elements of employee management strategy.

Let’s look at a few of the ways in which HR software benefits you. Introducing HR software can help your team:

1. Manage a variety of HR tasks

Human resources isn’t just about clocking in and doing your required duties and then clocking out at the end of the day. You’re dealing with ebbs and flows in your workload on a regular basis. You’re multitasking your way through the processes of dozens or even hundreds of full-time employees, incoming and outgoing hires, often simultaneously.

A good HR software can help you stay on top of your work through automating the more repetitive tasks and optimizing the more complex ones.

2. Optimize your admin tasks

As above, administrative work becomes more efficient when using HR software. An added bonus is that all HR-related information is stored within the platform, making it easier to organize. Plus, you can automate some of the more menial and repetitive tasks.

3. Reduce paperwork

Storing your information electronically reduces the amount of cumbersome paperwork that needs to be stored and organized in filing cabinets, and eliminates the possibility of ‘misplaced’ documents. It also positions your company as more green-friendly when you’re using less paper in your day-to-day operations.

4. Instantly access information

When everything is stored in the cloud or even a local server, HR professionals will be able to access what they need right away.

Likewise, employees will be able to access the same without needing to communicate with HR to find out how many vacation days they have left, what the org chart looks like in their team, or what details are included in a specific workplace policy.

5. Monitor key performance indicators (KPIs)

Another way HR software benefits you is that you can track and report on your own performance as an HR professional. You can now easily stay on top of common KPIs of the HR function and monitor them regularly. For example:

Employee retention

Employee retention is fast becoming a key focal point of employers. The tenure of an employee is automatically recorded in your HR software, making it easy to stay current with your retention metrics and act accordingly.

Employee efficiency

Employee efficiency can be measured in a variety of ways – it can be in revenue per employee, time in office or on location, task completion, or something else. When employee information and activity is regularly logged in your HR software, you can pull up the data as needed.

Absenteeism

Employee presence is another key metric. Not only do you want to ensure your employees are adhering to their assigned work schedules, you also need to keep track of unavoidable factors that impact an employee’s attendance such as sickness, bereavement or stress. Whether excused or unexcused, absences can easily be recorded using HR software.

6. Provide a portal for employee feedback

A major benefit of HR software is that it provides a platform to collect feedback and insights from employees using employee surveys – a crucial ingredient in employee engagement and retention. Your colleagues feel valued as team members when their voices are heard and acted on.

7. Increase employee engagement

Providing employees with regular feedback in turn is likewise powerful. Not only is it an opportunity to recognize and validate an employee’s achievements and successes, it also helps them understand where they need to focus their efforts to get better at their job. This contributes to a more positive overall working environment.

8. Handle disputes & conflict resolution

Even the best companies deal with disputes and conflicts from time to time. Some of these can be legally sensitive – particularly when it involves harassment or an employee being dismissed – so it’s crucial to keep a record of complaints and incidents and how they’re being addressed. Moreover, having these tangibly and objectively recorded can remove potentially illegal bias and wrongdoings as well as provide the groundwork towards a healthy resolution.

Connecting Employees and Resources

HR software streamlines the linkage between employees and vital resources. Serving as a centralized hub, it provides immediate access to personal data, training modules, and organizational information. Integrated knowledge-sharing features promote peer-to-peer learning and resource exchange, while benefits portals allow for effortless management of personal perks.

Moreover, by integrating with enterprise systems, HR platforms ensure that employees are seamlessly connected to a broader spectrum of resources, simplifying tasks and bolstering productivity. In essence, HR software fortifies the employee-resource nexus, ensuring optimal utilization and engagement.

1. Enhancing Communication and Collaboration

Centralized collaboration spaces foster unified project approaches, while feedback tools promote constructive dialogue. By seamlessly integrating with popular communication platforms, HR systems reduce barriers and promote fluid inter-departmental exchanges. This digital synergy, powered by HR software, not only bridges communication gaps but also fosters a cohesive, transparent, and innovation-driven work environment.

2. Compliance and Reporting

With automated tracking of legislative updates, organizations can effortlessly adapt to changing labor laws and industry standards. Integrated reporting tools offer customizable templates and analytics, facilitating timely, accurate, and insightful reports on employee performance, attendance, and other HR metrics. Moreover, data security measures within the software protect sensitive employee information, ensuring adherence to data protection regulations. By automating and centralizing these functions, HR software minimizes the risk of oversights and penalties while enhancing operational efficiency.

3. Analytics and Insights

By aggregating employee data, from performance metrics to engagement levels, these systems generate comprehensive dashboards and reports. This analytical prowess allows managers to identify trends, predict turnover, optimize talent allocation, and assess training needs. Furthermore, predictive analytics can forecast recruitment needs and identify potential leadership candidates. By converting raw data into actionable insights, HR software empowers organizations to make data-driven decisions, enhancing productivity and fostering continuous improvement.

Effective employee management with HR software

Managing employees is complex. Not only are you leading them and supporting them in everything they do, you also have to keep track of the core elements such as hours, pay, benefits and performance. Let’s look at the various ways in which HR software benefits employee management:

1. Time management

Even with the advent of flexible work as a mainstay in the work world, fixed schedules are still commonplace and continue to be a standard in many industries especially in hospitality and manufacturing just to name a couple.

Team managers need to implement and assign schedules and ensure that their direct reports adhere to them, and be able to see how those schedules look from a macro perspective.

Plus, companies need to maintain a record of time especially when employees are paid by the hour, to ensure that they’re paid accordingly. Add overtime and other variants, and you have a lot to be responsible for. HR software can support you here.

2. Training and development

Training is a staple of the employee experience, whether it’s setting new hires for success or preparing existing employees on new processes, tools and strategies.

Training can be conducted in person, but also virtually via pre-recorded videos and documentations. You can also schedule trainings for employees new and old, and track their progress and completion of training blocks as required. Your HR software helps with all that.

3. Payroll and benefits

Software enables HR professionals to quickly and accurately process payroll information, manage employee benefits, and generate reports.

It enables employers to efficiently manage their payroll and ensure accuracy by eliminating manual entry of payroll data. You can also track employee information such as pay rate, deductions, taxes, and other deductions, plus personal information, job titles, and other data via your HR software.

4. Performance management

Part of employee management is performance management. You can set objectives and goals in your HR software, allowing you to monitor progress, provide feedback and develop skills.

You can tailor this to the specific needs of your company, and set up a replicable process to set employees for success. Managers and team members will be able to see where they stand against a preset baseline in terms of performance. Managers can also identify opportunities for growth and improvement via performance reviews and people data using HR software.

5. Hiring and onboarding

Companies can also effectively manage the recruitment and onboarding process using the applicant tracking features in an HR software, making it easier to find, evaluate, hire, and onboard new employees.

HR software also benefits the process through streamlining of processes, and employers can quickly access the information they need. Many HR softwares have a capable ATS included, which enables you to create job postings and promote them online, as well as track candidates through the hiring funnel through to onboarding and beyond.

6. Minimize human errors

To err is human. Forgiveness is divine, but you don’t want to have errors in your HR management in the first place. HR software supports a single stream of organization and information that drastically reduces the potential for errors in your HR management. That includes misplaced paperwork, poor or non-existent tracking, calculation errors, or other very human trip-ups.

7. Company-wide organization

HRIS software benefits company-wide organization of the many different processes owned by the HR function. This is especially valuable for medium-sized and enterprise-level businesses where multiple teams and users are involved in the system.

8. Security and privacy

When working in HR, you’re handling sensitive information – and increasing levels of data privacy legislation mean that you must maintain a high level of security and privacy in doing so. When you have an ISO-certified HR software, this becomes much easier.

Which key features should HR software have?

If you’re shopping around for HR software for your organization, there are a few key ingredients that should be standard in any HR tech. Included among them are:

1. Centralized database for employees

A centralized database for employees would be used to store and manage employee information, such as employee name, contact information, job title, salary, and other personal details.

Managers and HR professionals can also search for employee records, make updates to employee information, and track employee performance.

Employers can also quickly identify and hire new employees based on their skills, qualifications, and experience, and quickly access payroll information, analyze employee trends, and generate reports on employee performance.

Not only that, but this information can be accessed by employees as needed.

2. The ability to track and onboard hires

Tracking and onboarding of potential hires can be done through a variety of methods, such as using recruiting software, setting up applicant tracking systems, and conducting interviews.

Recruiting software can be used to track applicants’ resumes, contact information, and other relevant information. Applicant tracking systems can be used to review applications, conduct interviews, evaluate candidates, and ultimately determine their suitability for a job.

HR software should also include sufficient onboarding capabilities, providing orientation and training, setting up online accounts, and creating a welcoming environment for newly hired employees.

3. Tools to administer & measure employee benefits

Administering employee benefits involves setting up and managing the employee benefits program, including selecting a provider and enrolling employees. This includes providing information and education to employees about their benefits, helping them to make informed decisions, and updating them on any changes.

Measuring employee benefits also involves collecting and analyzing data to evaluate the success and effectiveness of such a program. This may include tracking employee satisfaction, absenteeism, turnover rate, and other relevant metrics.

Your HR software should also help you regularly review and update the employee benefits program to ensure that it is meeting the needs of both employees and the organization.

4. Maintain a payroll system

The payroll system in your HR software should make it relatively low-lift and consistent when paying employees and contractors for their work. This includes calculating wages and deductions, generating paychecks, issuing direct deposits, printing tax forms, and providing detailed reports on payroll expenses.

Payroll systems don’t usually stand on their own as a technology – they’re typically integrated with a company’s accounting software, HR system, and other business systems.

5. Ensure timekeeping & scheduling

Timekeeping and scheduling are important in a business setting as they help to ensure that employees are working the necessary hours and that tasks are completed within the allotted time.

Not only that – they’re a fundamental part of compensation especially when paying by the hour and when overtime is concerned.

A third element is compliance; many countries have legislations in place that regulate the number of hours typically worked in a week.

So, an HR software should ideally include capabilities to cover all of the above.

6. Generate reports

HR software also supports report generation for users to build custom reports from a database. Reports can be customized with a variety of visualizations and exported to a variety of formats.

Some software packages also offer automated report generation, which allows users to schedule reports to run at regular intervals.

The benefits of HR software

Clearly, HR software benefits organizations in numerous ways. If this is your first time learning about HR software, you can also take a deep dive into our HR software guide and learn more about HRIS software specifically.

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Find the best HRIS software for your business needs https://resources.workable.com/hr-toolkit/best-hris-software Fri, 24 Mar 2023 21:19:37 +0000 https://resources.workable.com/?p=87962 What is an HRIS and why do you need it? Human Resource Information System (HRIS) is a software solution that helps you manage your human resources processes. This includes recruitment, hiring, onboarding, document management, training, performance management, and more. Its main goal is to streamline your processes and save time, money and a ton of […]

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What is an HRIS and why do you need it?

Human Resource Information System (HRIS) is a software solution that helps you manage your human resources processes. This includes recruitment, hiring, onboarding, document management, training, performance management, and more. Its main goal is to streamline your processes and save time, money and a ton of paper.

An HRIS not only reduces the number of potential human errors but also boosts employee engagement. Offering a self-service option gives your employees some autonomy in managing their employee profiles.

An efficient HRIS program frees up your HR employees to focus on the aspects that should take priority – learning and development, talent management, and creative strategy development to advance your company’s objectives.

Not quite what you’re looking for? Check out our high-level guide to HR software selection.

But it won’t just help your employees. The system’s report-generation capabilities will help you identify trends and address issues before they have a significant impact. It can also include a regulatory compliance module that ensures you comply with regulations at national and local levels.

And data management? Forget old personnel files gathering dust in archives. Now you can access everything you need from a compatible device without calling on an intern to sift through reams of paperwork. It’s a secure way to handle your employees’ important information and documentation, thanks to cloud-based storage.

So the question isn’t “Why do you need it?” but “Why don’t you already have it?”.

Breaking down the different types of HRIS

Separated into five categories, these HRIS software solutions pinpoint the needs of various organizations.

1. Operational HRIS

  • Addresses HR’s functions, such as personnel changes, hiring, promotions, and performance management
  • Keeps a record of pertinent documents, including employee records, appraisal information and job specifications
  • Ideally suited for the standard requirements of HR and employee management tasks

2. Tactical HRIS

  • Great for organizations that need a holistic overview of their status and data to support larger-scale decisions
  • Helps allocate resources by supplying information on elements such as recruitment, learning and development, job openings, and compensation
  • Includes data related to competitors, legal requirements, and union policies
  • Assists in the decision-making process but less handy when it comes to daily HR functions

3. Strategic HRIS

  • Similar to Tactical HRIS but aims to expand or grow an organization
  • The same data is now used to plan the future of the workforce and the goals the organization can attain
  • Provides information pertaining to market status and financial implications to help form the foundation for tide-turning maneuvers

4. Comprehensive HRIS

  • Embraces all the functions of the other systems and creates a cohesive package for all your HR needs
  • Streamlines your HR processes and offers a dashboard for easy review and access
  • More costly than the others but proves its worth with the time and money it will save you in the long run

5. Limited-Function HRIS

  • Serves a single purpose and are best suited for smaller operations
  • Objectives range from payroll to training to benefits
  • Modules with alternative functions may be added on as the needs of the organization diversify
  • Maintains a central employee information database
  • Affordable way to start the digitizing process and easily monitored

Choosing one of these HRIS systems fully depends on the requirements of your organization. Even if you have a starter company, certain features are must-haves. Read on to find out the components you won’t be able to do without.

Essential features of an HRIS

In choosing the best HRIS software for your company, it helps to compile a list of functions you’ll need to run your HR department at an optimal level.

Here are some features that make a good starting point:

  • Applicant Tracking System (ATS): An ATS allows you to manage job postings, resumes, and applications in one place, making the recruitment process more efficient. Workable’s own best-in-class ATS comes ready-equipped with its own HRIS, which makes it a good fit for many businesses.
  • Onboarding: With a single space for the completion of “paperwork” that relays this information to the relevant departments, you can avoid errors in the capturing of a new employee’s details as well as save time. Along with the necessary introductory process, some HRIS solutions can even perform background checks. Workable’s recruitment solution also comes with a native onboarding feature.
  • Employee Self-Service (ESS): This portal links an employee with their personal information, allows them to request time off, and view their paychecks, among other functions.
  • Benefits Administration: An HRIS should include a module for managing employee benefits, including health insurance, retirement plans, and paid time off.
  • Performance Management: Performance appraisals are recorded, helping to set goals and provide feedback to employees. With real-time performance notifications, managers can respond almost immediately to positive and negative actions.
  • Reporting and Analytics: Being able to track key metrics such as turnover rate, headcount, and employee engagement is a powerful tool in the decision-making process of any organization. An HRIS should be able to produce reports that are ready for the boardroom within minutes.
  • Mobile Access: Anywhere, anytime, your HR information should be available with just a few taps of your fingertips. With a cloud-based service, the storage capabilities are amplified, making access to all employee information quick and easy.
  • Scalability: Sure, your company is small now, but what happens when you begin to build your empire? You shouldn’t have to start fresh with a new software program. Your HRIS must grow with you and meet the demands of your burgeoning business.

There may be other HRIS features that are mandatory for the success of your HR department, such as payroll, learning and development functions, or talent management.

However, even starting with something as simple as a centralized database will show a world of improvement in how your workplace runs.

How to choose the best HRIS software for your needs?

With numerous options available in the market, it’s important to consider several factors before making your choice. Here are some steps to help you select the best HRIS software:

  1. Identify your organization’s requirements: Start by clearly defining your organization’s HR needs and goals. Determine the specific features and functionality you require, such as employee self-service, payroll management, performance management, recruitment, and onboarding.
  2. Consider scalability and flexibility: Ensure that the HRIS software you choose can accommodate your organization’s growth. Look for a system that allows for easy customization and integration with other software solutions you already use or may need in the future.
  3. Evaluate user-friendliness: User-friendly software is essential to ensure smooth implementation and adoption within your organization. Look for a system with a clear and intuitive interface that is easy for both HR professionals and employees to navigate.
  4. Assess data security and privacy: HRIS software handles sensitive employee information, so data security should be a top priority. Ensure that the software provider has robust security measures in place, such as data encryption, regular backups, and adherence to industry standards and regulations like GDPR.
  5. Review customer support and training: Implementing new software can be challenging, so it’s important to have reliable customer support available. Look for a software provider that offers comprehensive training and ongoing support to assist with implementation, troubleshooting, and answering any questions.
  6. Consider your budget: Assess the cost of the HRIS software, including licensing fees, implementation costs, and ongoing maintenance or subscription fees. Consider whether the features and benefits offered justify the investment and align with your organization’s budget.
  7. Request demos and trials: Reach out to software vendors and request product demos or trials. This allows you to explore and test the software’s functionality, interface, and overall user experience firsthand before making a final decision.
    By following these steps, you can identify the best HRIS software for your organization, streamline HR processes, improve efficiency, and enhance employee experience.

What’s the difference between HRIS and HRMS?

Being in business these days is no easy feat. It can be bewildering to keep up with technological advances and ensure you have the most suitable systems in place for your requirements. In your search for an HR software solution, you will inevitably come across Human Resources Management Software (HRMS).

It’s essentially the top shelf of HR software that combines the capabilities of HRIS and Human Capital Management (HCM). That means it covers every aspect of HR, from payroll and time off to analyses and strategic HR functions.

Related: Learn more about the difference between HRIS vs. HRMS vs. HCM.

If you have a large number of employees, a complex operation, and a reasonably large budget, then an HRMS will be your best option. However, if your HR needs are pretty basic and you have less than 50 employees, an HRIS that centers on an employee database will serve you well.

What’s the difference between HRIS software and a payroll system?

While both are essential components of human resources management, they serve distinct purposes. HRIS software is a comprehensive solution that encompasses various HR functions beyond payroll. It enables HR departments to efficiently manage employee data, recruitment, performance evaluations, training, and benefits administration. On the other hand, a payroll system focuses solely on processing and managing payroll, including calculating salaries, deductions, taxes, and generating paychecks or direct deposits.

Payroll systems automate the calculation of wages, deductions, and taxes, reducing the risk of errors and saving time for payroll administrators. They generate reports related to pay stubs, tax filings, and employee payment history, which facilitate compliance and ensure transparency.

Although a payroll system can be a standalone software, integrating it with an HRIS software allows for the seamless transfer of relevant employee information and ensures that payroll data accurately reflects the employee data managed in the HRIS.

Cloud-based vs. on-premise HRIS

Another selection to make is whether you prefer cloud-based Software as a Service or retaining on-premises software licensing options. The PwC Tech Survey of 2022 found that while cloud transformation is the third biggest challenge when it comes to human capital for HR leaders, expectations were met and mostly overcome.

These expectations included:

  • Greater HR control (89%)
  • Increased employee engagement (84%)
  • Improved productivity (86%)
  • Saving money (82%)

While it would seem like the obvious choice, there are considerations to take into account:

  • It’s possible for the system to be hacked without the right measures in place
  • While cloud-based doesn’t require the high upfront cost of on-premises software, the subscription fees may add up to a tidy amount
  • It’s fairly difficult to retrieve data from the cloud to transfer to another software solution

On the other hand, on-premises solutions have their own drawbacks:

  • It’s a costly undertaking as infrastructure such as hardware, software, and servers need to be purchased to put the plan in place
  • An IT team will also be required to troubleshoot any issues and monitor the system
  • The uploading of data In this solution is done via manual entry, making the information prone to mistakes as multiple departments capture the same data

As per usual, making this decision is mainly reliant on the specifications of your company and your existing equipment status.

A look at the top HRIS providers

If you’ve done your homework, you’ve realized that there are an astounding number of HRIS providers on the market. Here we’ve separated the wheat from the chaff with the top 5 HRIS companies as voted for by users:

1. ADP

  • Full suite of HR functions that include talent management, payroll, and benefits administration.
  • Flexibility allows them to service organizations across the size spectrum.
  • For small businesses that need a basic package, you can expect to have to add on services like ATS, HR training, and HR forms and documents.

Why we like it:

  • Features include payroll, onboarding, ATS, compliance, training, and tracking
  • 3 month free trial
  • Wisely Direct Debit Card
  • Suitable for an organization, of any size
  • Flexibility

Why we don’t like it:

  • Most features are not available on the basic package
  • $63/month (add $4 for every additional employee)
  • After-sales complaints when it comes to customer service

2. BambooHR

  • The basic package offers a central database, reporting and analytics, time-off management, and employee self-service.
  • Onboarding, ATS, and training all form part of the advanced package with payroll, performance management, and time tracking categorized as add-ons.
  • The quality of BambooHR’s HRIS is exceptional but with its advanced features, it’s perhaps better suited to medium and large organizations.

Why we like it:

  • Comprehensive suite of features
  • Simple and easy-to-use interface
  • Flat rate for organizations with less than 20 employees
  • Available in 6 languages (English, French Canadian, German, Spanish, Dutch, or Brazilian Portuguese)
  • New Employee Wellbeing tool to improve retention

Why we don’t like it:

  • Features like ATS and onboarding are not included in the basic package
  • Not easily customized
  • Time tracking is rounded off and problems experienced with converting to payroll
  • Customers experience difficulty with integrations

3. Freshteam

  • They promise to reduce recruiter workload by 75% thanks to the automation of repetitive routines in their ATS.
  • They offer a free plan to businesses with less than 50 employees that includes ATS, employee profiles and directory, organizational charts, basic time-off management, and mobile capabilities.
  • Freshteam excels on the recruitment front, but seems to provide fewer functions as employees get past the onboarding phase.

Why we like it:

  • Free plan forever for small businesses
  • Allows for different levels of access across the organization
  • Easy to move applicants from one stage to the next
  • User-friendly interface

Why we don’t like it:

  • Basic HRIS in free plan that does not include document management or onboarding
  • Integrations work best with Freshworks apps, but not as well with third-party providers
  • Analytics tools could be improved

4. Zenefits

  • They offer seamless syncing across HR, payroll, and benefits administration thereby avoiding time-wasting actions.
  • Their base plan offers automated onboarding, time off tracking, integrations, analytics, employee management, scheduling, and mobile capabilities at $8/month/employee.
  • At double that amount, they’ll throw in compensation management, configurable people analytics, and performance management.
  • Add-ons include payroll, advisory services, benefits administration with your own broker, and recruitment.
  • For small businesses looking for an HRIS that covers basic HR functions, Zenefits has a minimum five-employee requirement.

Why we like it:

  • Great integration across the sections
  • Automated tasks free up employees
  • Easily locate resources for quick reference
  • Convenient clocking in and out capabilities

Why we don’t like it:

  • Features are not as comprehensive as other providers
  • Less than five employees and you’ll still be charged the five-employee rate
  • Customer support could be improved upon

5. Workable

  • They offer a seamless onboarding experience with a branded onboarding portal, automations, and an onboarding dashboard
  • Employee information and storage of important documents are easily organized and managed
  • Updates are made automatically to your company’s org chart
  • Compliance, especially in data privacy, is simplified with automated tools for GDPR and EEOC

Why we like it:

  • Has the necessary onboarding & employee management functionalities for SMBs worldwide
  • Customizable onboarding and management features
  • Centralized platform for all HR-related documents
  • Branded onboarding portal for a professional appearance
  • Automated tools for GDPR and EEOC compliance
  • Comes free with the purchase of Workable’s best-in-class recruitment software, eliminating tech clutter and integration headaches

Why we don’t like it:

  • Not as expansive as other, more robust HRIS solutions
  • Isn’t isolable as an HRIS software
  • Other HR features, like payroll, are not yet built

Choosing the right HRIS for you

Selecting the perfect HRIS software solution boils down to one question: What do you need? If your business is just starting out, there’s no need to overextend yourself on fancy features that won’t make an impact.

Your best bet would be a package that covers the most important HR functions while staying within your budget. Keep it clean, keep it simple, and keep an eye on your bottom line.

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HR document management software: How much does it cost? https://resources.workable.com/tutorial/hr-document-management-software-price Sat, 25 Mar 2023 18:58:13 +0000 https://resources.workable.com/?p=87992 First, before we get into the stuff about how much HR document management software costs, let’s learn a little about what the software is and what it does. What is HR document management software? HR document management software (DMS) is a digital solution for employee document organization. You can use DMS to upload employee information, […]

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First, before we get into the stuff about how much HR document management software costs, let’s learn a little about what the software is and what it does.

What is HR document management software?

HR document management software (DMS) is a digital solution for employee document organization. You can use DMS to upload employee information, provide storage for these documents, and update any changes. With this centralized digital vault for important paperwork, HR can easily access and manage vital, up-to-date employee information.

What documents can you store using DMS?

Any documents that pertain to employee relations, from recruitment to onboarding to termination, may be stored using DMS. This includes:

  • Recruitment collateral (marketing videos, social proof, career pages, etc.)
  • Hiring and onboarding documentation
  • Employee contracts
  • Company policies and regulations
  • PTO requests, medical and disability records
  • Payroll documents
  • Benefits administration documents
  • Performance reviews and records
    Accident and safety reports
  • Learning management paperwork

The benefits and challenges of DMS

In today’s digital landscape, many businesses explore the benefits of a document management system to enhance their operations. While a DMS offers revolutionary tools for information storage and retrieval, it’s equally essential to grasp both its considerable advantages and potential challenges.

Pro: Your documents are secure. There are all sorts of safety measures that can be put in place to ensure confidentiality – passwords, data encryption, and limited access for viewing and sharing. In contrast, having a physical storage solution for employee records is a huge risk – one bad weather pattern and your tax documents could be floating away.

Con: Even the most Fort Knox-like platforms have experienced security breaches, so there’s always the risk of being hacked. However, paralyzing fear of this means never entering the digital realm – goodbye online banking, social media, and even email. Taking the proper precautions means you’ll have some sort of protection from those cyberpunks.

Pro: Optimized efficiency and workflow with DMS mean you’ll have a lean, mean HR machine. Knowing where every document is and being able to access them in a centralized portal easily will revolutionize your HR department. Your employees will be able to focus on more important tasks rather than spending time searching for documents.

Con: As with most things, there are costs involved. Not every organization has the budget or wherewithal to implement this type of software. However, it’s also possible to start with the basics and work up to a more complex system. There are also payment models that make this an affordable undertaking. (We’ll delve into this a little later.)

Pro: Scalability means the software will grow as your company does. The benefit of this is that you can keep the same processes and workflows in place as you expand without having to introduce new software or training.

Pro: Not only will you save time with DMS, but you’ll also save money and trees. Paperless solutions mean you don’t have to maintain physical storage for your documents or run the risk of loss or damage.

Pro: Company-wide engagement brings an end to running after signatures and multiple communications sharing the same information. With one platform, the relevant parties are notified and are able to access the documents as required.

Why do companies use DMS?

When it comes to planning your organization’s next big move, you need all the data you can get. Quick access to that information streamlines strategizing and allows for decisions to be made in a timeous manner.

It’s also easier to ensure you’re following the letter of the law when your documents are organized and stored in a practical way. Legislative non-compliance carries serious consequences. Not having the relevant information on hand when the Department of Labor auditors come your way could end in disastrous results.

How much does HR document management software cost?

Ah, the crux of the matter. Yes, you’re aware that DMS is becoming mandatory in today’s businesses but will your accountant protest the expense? First, there are a couple of things you should know, such as:

How do you calculate the cost of DMS?

Start with the actual amount paid over to your selected service provider – this could be a once-off, monthly, or per-user fee. DMS doesn’t take up any physical storage; however, there are certain investment costs to consider. This includes software license fees, hardware to run the program, the cost of implementing it, training expenses, and tech support. Cost must be attributed to the time it takes to retrieve documents which is less than 30 seconds. To work this out, Pairsoft has come up with the following formula:

Add this to your service provider costs and investment costs, and you should have a figure for how much you’ll be spending when it comes to DMS. (Still a lot less than a paper-based filing system!)

What drives up the price of a DMS system?

It goes without saying that the more complex the software, the more it will cost. This could include setting up parameters for legislative compliance or increasing your security requirements. Depending on your payment plan, the number of users and features could also affect the price.

There’s also the option of hosting the system yourself or choosing cloud-based administration. With self-hosting, running off the business’s servers means the initial costs will be high, and you will have yearly upgrades and tech support costs adding to the mix. Cloud-based means you have access to your documents from anywhere with any device – but that also requires an internet connection to see your files. A purely online service, the cost is based on a monthly user fee.

Related: HR software pricing: which cost model is right for you?

Different DMS payment models

One-time payment

Several service providers offer an annual or monthly fee that increases with the number of features you sign up for. This is sometimes limited to a certain number of users. Providers like Contractbook charge $115/month/3 users, while ContractWorks charges a flat fee of $600/month for unlimited users.

Pay per user

This is the most popular payment scheme, especially amongst smaller enterprises. Companies like Avokaado have a fee of 49€/month/user for up to 15 users and Juro charges $59/user/month.

Pay per feature

A payment plan like this is perfect for users who only require certain services. However, as your business grows, it might end up being cheaper taking a full package than paying on a feature-by-feature basis. eFileCabinet charges $1,200/ year/feature, while Contract Logic has a fee of $59/feature/month.

Free/freemium

If you’re working with a limited budget – and this is usually the case for a smaller business with fewer than 20 employees – it may make better sense to secure a free HR document management software. Of course, because it’s free, you’re limited in what you can do with it, but it may well be enough if you’re not managing and storing a huge number of documents. Many DMS softwares will have a freemium model with the most basic capabilities, and there are other HR softwares – for example, Workable’s hiring software – that come ready-equipped with a document management system add-on at no extra charge.

How to choose the right DMS

Once you start searching, you’ll realize there are countless options out there. So, before you even click on your browser, have a clear vision of what it is you hope to achieve with HR document management software. How big is your company? What are the specific needs of your organization? What’s your budget, and how many users will need access? These are all questions you’ll need to have answers to before you embark on your journey to find the perfect DMS for you.

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Onboarding software: why it’s important and how tech helps https://resources.workable.com/tutorial/onboarding-software-benefits Thu, 22 Dec 2022 14:00:14 +0000 https://resources.workable.com/?p=86887 The process of recruiting, hiring, and onboarding new employees is critical to attracting and retaining top team members and there are a lot of moving pieces involved with successfully transitioning someone from a potential candidate to a productive employee. Even a minor malfunction in the onboarding experience can have consequences that lead to an eventual […]

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The process of recruiting, hiring, and onboarding new employees is critical to attracting and retaining top team members and there are a lot of moving pieces involved with successfully transitioning someone from a potential candidate to a productive employee.

Even a minor malfunction in the onboarding experience can have consequences that lead to an eventual breakdown.

The best HR onboarding software helps establish an organized workflow, automates time-intensive tasks, improves the employee experience, and increases productivity, allowing human resources professionals and new hires to focus on the work that really matters.

Why is employee onboarding important?

Employee onboarding is more than filing some paperwork and making a few introductions; it’s the first impression new hires have of your organization.

Onboarding is an opportunity to showcase your company culture, demonstrate core values, build rapport between team members, and welcome new employees to an environment that supports their growth and appreciates their talent.

The importance of onboarding can’t be understated. Aside from introducing a pleasant and positive workplace, a successful onboarding program also streamlines the logistical details of incorporating a new employee into your organization.

Important information and documentation is collected, company policies are shared, equipment and accounts are activated, and training procedures are established to familiarize employees with their new role.

Why is onboarding important? It’s more than just orientation; it’s a multi-faceted process with a wide-reaching impact on employees and businesses alike. A breakdown in the onboarding workflow can affect everything from brand reputation to the legal liability of compliance issues.

Establishing a proper onboarding process can save time, money, and the hassle of inconvenience for you, your employees, and your business.

What are the phases of onboarding?

Although onboarding is not a standardized, one-size-fits-all process, there are generally four different phases of turning a candidate into a colleague:

1. Pre-Onboarding

When the hiring process ends and a candidate formally accepts an offer, onboarding procedures officially begin with the pre-onboarding phase. At this point, the candidate doesn’t officially work for your organization yet; they’re often satisfying obligations to their past employer and wrapping up existing work.

The pre-onboarding phase includes signing documents, deciding on a start date, and arranging training, equipment ordering, workspace, and software access, and providing information on company policies and benefits.

This is the beginning of what you hope will be a lasting relationship, so be proactive, helpful, and enthusiastic as you communicate.

2. Welcoming

The welcoming phase takes your relationship from hopeful to official and is an essential element to helping new hires feel at home with your organization. Create an onboarding schedule and a checklist of tasks to share with your employee to help everyone feel more confident about the potential for a strong start.

Make introductions, give your new employee a tour, discuss company policies including time off, attendance, benefits, and payroll, and help new hires get settled into their workspace.

Offering a small welcome gift or arranging an informal lunch can ease new job jitters and make a positive impression. Keep the first day simple, friendly, and informative.

3. Training

The training phase is an opportunity to empower new employees. Creating a comprehensive training strategy leads to greater productivity and inspires confidence in a new role.

Set new hires up for success by arranging a mentorship so that they have a touch point for any questions and arrange for role-specific training to familiarize new team members with the day-to-day tasks and responsibilities associated with their position.

4. Transitioning

The final phase of the onboarding process is when the training wheels come off and new hires coast into their position as established employees. Managers should establish clear expectations and schedule regular check-ins to keep the lines of communication open.

What are the benefits of HR onboarding software?

Onboarding is an important part of integrating new employees into your organization and involves a lot of different components. It’s easy to miss a step or to drop the ball on communication among other responsibilities — especially when onboarding several new hires at once.

A disorganized onboarding process can reflect poorly on your business, making new employees question the quality of communication, management, or company culture in general. It can also create administrative headaches for HR professionals.

Implementing HR onboarding software can help and has a wide range of benefits, including:

  • Eases the anxiety of new hires
  • Reduces the cost of employee turnover
  • Improves new hire productivity
  • Ensures workplace compliance
  • Promotes employee engagement
  • Streamlines HR workflow via task automation
  • Increases the rate of new hire retention
  • Builds stronger company culture

Who should run the onboarding process?

Onboarding may seem like the responsibility of the human resources department, and it’s true that they manage the majority of the associated tasks. However, onboarding is an ongoing process that should also include management or supervisors.

When it comes to truly understanding the role and its responsibilities, the training phase is the most crucial step of onboarding.

An employee’s manager should be directly involved as they are welcomed to the company, trained for their new role, and transitioned into a regular workload.

How to create an effective onboarding process

Clarity and consistency are two of the most essential elements of creating an effective onboarding program.

Everyone involved should know what needs to happen and when, and the process should be easily duplicated so that it can be established as a routine onboarding workflow.

Using an onboarding template, or implementing a repeatable checklist, can save time, reduce errors, and help make sure no important steps are overlooked.

Opening the channels of communication quickly is also helpful. HR professionals, managers, trainers, and new hires should understand the process, scheduling needs, where to find relevant information, and their point of contact throughout various stages of the onboarding process.

HR onboarding software facilitates every aspect of onboarding, from issuing an offer letter to scheduling performance reviews after your new hire is up and running.

Talent is a valuable asset and new hires are an investment in the success of your organization. An effective onboarding program creates a warm welcome, instills confidence, and reflects well on your business and its employees.

It also helps make everyone’s job easier — from the HR professional juggling a checklist of tasks to a new team member getting familiar with the inner workings of their new career path. HR onboarding software is the ideal tool to guide everyone through the process of supporting the growth of your business and its talent.

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Employee management software: everything you need to know https://resources.workable.com/tutorial/employee-management-software Fri, 05 May 2023 16:28:47 +0000 https://resources.workable.com/?p=88334 Unlock greater productivity, engagement, and satisfaction through streamlined processes and data-driven insights, helping your organization reach new heights of success. In today’s fast-paced business world, effective employee management is crucial for success. Companies that excel at managing their workforce enjoy higher productivity, employee satisfaction, and ultimately, a stronger bottom line. Let’s explore the ins and […]

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Unlock greater productivity, engagement, and satisfaction through streamlined processes and data-driven insights, helping your organization reach new heights of success.

In today’s fast-paced business world, effective employee management is crucial for success. Companies that excel at managing their workforce enjoy higher productivity, employee satisfaction, and ultimately, a stronger bottom line.

Let’s explore the ins and outs of employee management, its importance and how choosing the right software can make a world of difference for your business.

What is employee management?

At the core of every thriving business is a well-managed team. Employee management is a comprehensive approach to supervising, guiding, and supporting employees, ensuring they achieve their maximum potential and contribute positively to the company’s goals.

It encompasses a wide range of processes, from recruitment and onboarding to performance evaluation, professional development, and conflict resolution. It’s the backbone that ensures a smooth functioning workplace, driving both individual and organizational success.

Effective employee management also takes into account the diverse needs of employees, recognizing their unique talents, strengths, and areas for growth. By fostering a supportive and inclusive environment, employee management encourages a sense of belonging and job satisfaction.

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This, in turn, helps employees feel motivated and engaged, leading to higher levels of performance and commitment to the organization’s vision and objectives.

Employee management also involves understanding and aligning with the company’s culture and values, and ensuring that employees are aware of these core principles. By creating a strong connection between employees and the organization, management can foster a sense of loyalty and pride, ultimately resulting in higher retention rates and a more cohesive team.

In addition, employee management aims to maintain a balance between meeting the company’s objectives and supporting employees’ well-being. This involves identifying potential stressors, addressing work-life balance issues, and promoting a healthy and productive work environment.

By balancing the company’s goals with employees’ needs, employee management creates a win-win scenario that benefits both the organization and its workforce.

What are the responsibilities included in employee management?

Employee management responsibilities are varied and essential, encompassing several crucial aspects of the employee life cycle. Effective employee management requires a combination of strategic planning, strong interpersonal skills, and a genuine commitment to the well-being and success of the employees.

These responsibilities are not only crucial for individual employees but also for the overall health and success of the business.

They include:

1. Hiring & onboarding

Hiring and onboarding new employees is one of the most critical aspects of employee management. This involves attracting the right talent, conducting thorough interviews, and selecting the best candidates for the organization. A smooth and efficient onboarding process is essential to ensure that new employees feel welcomed, engaged, and prepared to contribute to the company’s goals from day one.

2. Performance management

Setting goals and performance expectations is another key responsibility in employee management. Managers should work closely with their employees to establish clear, measurable, and achievable objectives that align with the company’s strategic goals. Regular check-ins and progress reviews are vital to monitor performance and provide timely feedback, guidance, and support.

3. Feedback & evaluations

Providing regular feedback and performance evaluations is also essential for employee growth and development. Managers should offer constructive feedback, recognize employees’ achievements, and identify areas for improvement. Performance evaluations should be transparent, objective, and based on predefined criteria to ensure fairness and consistency.

4. Learning & development

Identifying training and development opportunities is crucial for employee management. Managers should assess the skills and competencies of their employees and provide them with relevant learning opportunities to advance their careers. This may include on-the-job training, workshops, conferences or online courses.

Investing in employee development not only benefits the individual employee but also strengthens the organization’s talent pool.

5. Conflict management

Managing employee conflicts and disputes is another integral element. Managers must be adept at addressing interpersonal issues, promoting open communication, and fostering a respectful work environment.

This involves mediating conflicts, providing guidance on resolving disputes, and taking appropriate action when necessary to maintain a harmonious workplace.

6. Workplace safety

Ensuring a safe and positive work environment is a crucial responsibility. Managers should be proactive in identifying and addressing potential hazards, implementing safety policies, and promoting employee well-being. A healthy work environment contributes to employee satisfaction, engagement, and overall productivity.

7. Policies & procedures

Developing and implementing HR policies and procedures is also vital. These policies and procedures should be compliant with applicable laws and regulations, reflect the company’s culture and values, and address various workplace issues, such as equal employment opportunities, harassment, and discrimination.

Managers should also ensure that employees are aware of and adhere to these policies to maintain a fair and inclusive work environment.

Why does employee management matter?

Employee management plays a critical role in the success of any organization, as it significantly impacts various aspects of the business. At its core, effective employee management cultivates a sense of unity and shared purpose, helping employees feel connected to the company’s vision and objectives.

This connection is vital because it drives their motivation, engagement and commitment to their roles and the organization as a whole.

Specific reasons include:

1. Better job satisfaction

When employees are managed effectively, they are more likely to be satisfied with their jobs and demonstrate loyalty to the company. This increased satisfaction and loyalty contribute to reduced employee turnover, saving organizations time and resources that would otherwise be spent on hiring and training new employees.

Moreover, a low turnover rate helps maintain a strong workplace culture and a positive company reputation.

2. Higher productivity

Effective employee management also boosts productivity and efficiency. By setting clear goals, providing regular feedback, and offering the necessary resources and training, employee management empowers individuals to perform at their best.

A well-managed, motivated, and engaged workforce is a key ingredient in driving business growth and achieving organizational objectives.

3. Healthier workplace culture

Another reason why employee management matters is its impact on workplace culture. A supportive management approach fosters a positive workplace environment, where collaboration, open communication, and mutual respect are the norm.

This healthy work environment plays a significant role in employees’ overall well-being and happiness, leading to better work-life balance and reduced stress levels.

4. Lower compliance risks

Furthermore, employee management is essential in mitigating legal risks and compliance issues. By implementing fair policies and procedures, promoting a safe and inclusive work environment, and adhering to relevant laws and regulations, businesses can avoid potential legal troubles and maintain their credibility in the industry.

What is the best way to manage employees?

The best way to manage employees involves a delicate balance of various factors, ultimately focusing on creating a supportive, empowering, and growth-oriented environment. Effective employee management is based on understanding each employee’s unique needs, strengths and aspirations, and using this knowledge to tailor management approaches that foster personal and professional growth.

Here are some key elements that contribute to successful employee management:

1. Clear communication

Clear communication of expectations and goals is paramount in effective employee management. Managers should collaborate with employees to establish well-defined, measurable objectives that align with the company’s strategic goals.

By setting clear expectations, employees have a roadmap to follow and a framework for success.

2. Regular feedback & validation

Regular feedback and recognition of accomplishments are vital in keeping employees motivated and engaged. Managers should provide timely, constructive feedback on performance, acknowledging employees’ achievements and identifying areas for improvement.

This ongoing communication fosters a culture of continuous learning and improvement, helping employees reach their full potential.

3. Collaboration & teamwork

Encouraging collaboration and teamwork is another essential aspect of successful employee management. Managers should create opportunities for employees to work together on projects, share ideas, and learn from one another.

This collaborative environment not only helps employees develop new skills but also builds strong relationships and a sense of camaraderie within the team.

4. Growth & development opportunities

Offering opportunities for growth and development is crucial in retaining top talent and nurturing a high-performing workforce. By identifying skill gaps and providing relevant training, managers can support employees in advancing their careers and acquiring new competencies.

This investment in employee development benefits both the individual and the organization, as it strengthens the company’s talent pool and enhances overall performance.

5. Ownership of work

Empowering employees to take ownership of their work is another key component of effective employee management. By giving employees the autonomy to make decisions, solve problems, and contribute ideas, managers foster a sense of responsibility and pride in their work.

This empowerment leads to higher job satisfaction, increased motivation, and better overall performance.

What is employee management software?

Employee management software is a powerful tool designed to streamline and simplify various aspects of employee management within an organization. It serves as a central hub for storing and organizing essential employee information, automating routine tasks, and facilitating efficient communication between team members and managers.

By integrating essential HR functions into one comprehensive platform, employee management software helps businesses optimize their workforce management processes and make informed decisions.

Employee management software typically includes a range of features that cater to different aspects of employee management, such as time and attendance tracking, performance management, leave management, and scheduling.

These features provide managers with valuable insights into employee performance, enabling them to identify patterns, address issues and make data-driven decisions to improve the overall effectiveness of their teams.

One of the key benefits of employee management software is its ability to save time and reduce administrative workload. By automating repetitive tasks, such as tracking hours worked or managing time-off requests, managers can focus on more strategic activities that contribute to the growth and success of the organization.

Additionally, the software helps ensure accuracy and compliance, minimizing the risk of errors and legal issues.

Another advantage of employee management software is its potential to improve communication and collaboration within teams.

With features like messaging, file sharing, and project management, the software allows employees and managers to stay connected, share updates, and collaborate more effectively.

This enhanced communication fosters a more cohesive and engaged workforce, ultimately leading to better overall performance.

Ultimately, employee management software is a comprehensive solution that simplifies and enhances various aspects of workforce management. By centralizing employee data, automating routine tasks and facilitating communication, this software empowers businesses to manage their employees more efficiently, ultimately contributing to the organization’s success.

Why should you be using employee management software?

The use of employee management software offers numerous advantages for businesses of all sizes and industries. By streamlining essential HR processes and providing valuable insights into employee performance, these tools play a significant role in enhancing the overall efficiency and effectiveness of workforce management.

Here are some compelling reasons to consider using employee management software in your organization:

1. Saves time & reduces admin workload

First and foremost, employee management software saves time and reduces the administrative burden on managers and HR professionals. By automating repetitive tasks such as time tracking, scheduling, and leave management, the software allows managers to focus their attention on more strategic activities that contribute to the organization’s growth and success.

This increased efficiency can have a tangible impact on your company’s bottom line.

2. Improves accuracy & compliance

Another important benefit of employee management software is the improved accuracy and compliance it offers. By automating various processes and centralizing employee data, the software helps minimize the risk of errors, which can have costly consequences.

Furthermore, the software can assist with maintaining compliance with relevant labor laws and regulations, reducing the likelihood of legal issues and ensuring a fair and consistent approach to employee management.

3. Improves communication & collaboration

Employee management software can also enhance communication and collaboration within teams. Features such as messaging, file sharing, and project management tools make it easier for employees and managers to stay connected, exchange information, and work together more effectively.

This improved communication fosters a stronger sense of teamwork and engagement, which can lead to increased productivity and better overall performance.

4. Provides insights into performances & trends

Another benefit of using employee management software is the valuable insights it provides into employee performance and workforce trends. By gathering and analyzing data on various aspects of employee management, the software allows managers to identify patterns, pinpoint areas for improvement, and make informed decisions to optimize their workforce.

This data-driven approach can lead to more effective employee management strategies and ultimately contribute to the organization’s success.

What should you look for in employee management software?

When choosing the best employee management software for your organization, it’s important to consider several factors to ensure the chosen solution meets your specific needs and requirements.

Here are some aspects to keep in mind when evaluating different employee management software options:

1. Features & functionalities

First, consider the features and functionality that the software offers.

A comprehensive employee management system should include a wide range of tools to address various aspects of workforce management, such as time and attendance tracking, performance management, scheduling, and leave management.

Think about the specific needs of your organization and ensure that the software you choose covers those areas effectively.

2. Ease of use

Ease of use is another crucial factor to take into account. The software should be user-friendly, with an intuitive interface that allows both managers and employees to navigate and utilize the system efficiently.

A solution that is difficult to use may hinder adoption and limit the benefits it can provide.

3. Integration capabilities

Integration capabilities should also be a consideration when selecting employee management software. The ability to integrate the software with other systems, such as payroll, benefits administration, and recruiting tools, can streamline processes and provide a more seamless experience for users.

Additionally, integration with communication and collaboration tools can further enhance teamwork and productivity within the organization.

4. Customization options

Customization options are important to ensure that the software aligns with your organization’s unique needs and processes. The ability to tailor the system to fit your specific requirements, such as customizing workflows, forms, or reporting, can significantly impact the software’s effectiveness and overall value.

5. Customer support

Finally, consider the quality of customer support and the availability of training resources. A responsive, knowledgeable support team can be invaluable in helping you navigate any challenges that may arise while using the software.

Access to training materials and resources, such as webinars, tutorials, and documentation, can also play a significant role in ensuring a smooth implementation and ongoing success with the software.

How do you choose the best employee management system for your business?

Choosing the best employee management system for your business involves a careful analysis of your organization’s specific needs, goals and priorities.

Do the following when shopping for an EMS:

1. Assess your requirements

Start by assessing your organization’s requirements and identifying the most critical aspects of employee management.
This may include time and attendance tracking, performance management, scheduling, or leave management, among others.

Create a list of the features and functionalities that are most important to your organization.

2. Determine your budget

Next, set a budget to determine how much your organization is willing to invest in employee management software. While there may be initial upfront costs, the right software can save time, reduce errors, and ultimately lead to a positive return on investment.

Remember to consider ongoing costs, such as subscription fees, maintenance or support.

There are also free employment management software solutions if your business is on a tight budget.

3. Research different EMSes

Once you have a clear understanding of your organization’s needs and budget, begin researching different employee management systems on the market.

Look for solutions that offer the features and functionality you require and fit within your budget. Read reviews, testimonials, and case studies to gain insights into the experiences of other users.

4. Request demos & trials

Before making a final decision, request demos or trials of the top contenders on your list. This will allow you to test the software firsthand, evaluate its ease of use, and determine how well it meets your organization’s needs.

Encourage feedback from team members who will be using the software regularly to ensure that it meets their needs and expectations as well.

5. Look at reviews and customer stories

Lastly, research the reviews and ratings of the employee management software on independent websites. Look for positive and negative ratings and why.

Request customer stories and case studies when you’re evaluating options. Request insights that show the real return on investment (ROI) of the software.

How to implement employee management software?

Implementing employee management software in your organization involves a series of steps that help ensure a smooth transition and successful adoption of the new system.

Here’s a general overview of the process:

1. Define objectives & needs

Begin by defining your objectives and identifying the specific needs that the employee management software should address.

This will help you establish clear goals and expectations for the implementation process.

Communicate these objectives to your team and any stakeholders involved, ensuring that everyone is on the same page.

2. Assign a team of stakeholders

Next, assemble an implementation team that includes representatives from various departments, such as HR, IT, and management.

This team will be responsible for overseeing the implementation process, coordinating efforts and ensuring that the software is effectively integrated into your organization’s workflows.

3. Draft a plan

Once the team is in place, develop a detailed implementation plan. This plan should outline the steps and timelines for each phase of the implementation process, including data migration, system setup and customization, integration with other systems, training, and ongoing support.

4. Transition & standardize data

As you begin setting up the employee management software, migrate any existing employee data from your current system or spreadsheets into the new platform.

This may involve cleaning up and standardizing the data to ensure consistency and accuracy. Work closely with your software provider to ensure a smooth data migration process.

5. Customize the software

Customize the software to meet your organization’s specific needs and processes. This may involve configuring workflows, forms, or reports to align with your existing practices.

Collaborate with your software provider to ensure that the system is properly tailored to your requirements.

6. Integrate with your tech stack

Integrate the employee management software with any other systems your organization uses, such as payroll, benefits administration, or recruiting tools. This will help streamline processes and improve overall efficiency across your organization.

7. Establish a training plan

Provide comprehensive training for all users, including managers and employees. This training should cover how to navigate and use the system, as well as any specific processes or workflows relevant to your organization.

Offer ongoing support and resources, such as documentation, tutorials, or webinars, to help users become more comfortable with the software.

8. Monitor performance & feedback

Once the software is fully implemented, monitor its performance and gather feedback from users. This will help you identify any issues or areas for improvement, allowing you to make adjustments as needed.

Continuously refine your processes and the software configuration to maximize the benefits of the employee management system.

When to implement employee management software?

Determining the right time to implement employee management software in your organization is a matter of assessing several factors.

For example:

1. Your teams are overburdened

One such factor to consider is whether your current processes are inefficient, time-consuming, or prone to errors.

Employee management software can help automate and streamline tasks, making it easier to manage various aspects of workforce management.

2. Your company is growing

Another factor to evaluate is your organization’s growth trajectory. If your company is rapidly expanding and the number of employees is increasing, manually managing employee data and processes can become overwhelming.

Implementing employee management software during periods of growth can help your organization scale effectively and maintain a high level of efficiency.

3. Compliance is a concern

Compliance concerns are also important to consider. Staying up to date with changing labor laws and regulations can be challenging, and non-compliance can result in significant penalties.

Employee management software can assist in maintaining compliance by providing features like automatic overtime calculations, leave tracking, and audit trails.

4. You’re losing people

Employee engagement is another crucial aspect of workforce management. If your organization is experiencing low employee engagement or high turnover rates, it may be time to reevaluate your current management processes.

Employee management software can foster a more positive work environment by facilitating communication, providing transparency and offering tools for recognizing and rewarding employee achievements.

5. You need better people data

The need for better data and insights is yet another factor to take into account. Making informed decisions about workforce management requires access to accurate, up-to-date employee data.

If your current system doesn’t provide the level of detail and insights you need, implementing employee management software can help you gain a better understanding of your workforce and make data-driven decisions.

6. You’re updating other softwares

Finally, consider any upcoming software or system changes within your organization. If you’re already planning to replace or upgrade other systems, such as payroll or HR software, it may be a good opportunity to consider implementing employee management software as well. Integrating these systems can streamline processes and improve overall efficiency.

Are you ready for a new employee management software?

In conclusion, effective employee management is essential for any organization seeking to maintain a productive, engaged, and satisfied workforce. From understanding the basics of employee management to implementing the right employee management software, it’s crucial to consider all aspects of this important responsibility.

By addressing employee management responsibilities, the importance of proper management, and the benefits of utilizing software tools, organizations can create a positive work environment and ensure smooth operations.

Ultimately, implementing employee management software at the right time can be a game-changer for your organization. By evaluating factors such as process efficiency, growth, compliance concerns, employee engagement, data needs, and other software changes, you can determine when it’s best to introduce a comprehensive employee management system.

With the right approach and a well-executed implementation, your organization can leverage employee management software to optimize workforce management and drive success.

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HR software: All the things you need to know https://resources.workable.com/tutorial/hr-software Thu, 22 Dec 2022 18:34:00 +0000 https://resources.workable.com/?p=86880 Whether you’re actively shopping for new HR software for your company or just looking to learn more about what HR software is and how it can help you, we’ll help you get caught up on all the things you need to know about HR software but were afraid to ask. Let’s get to it: What […]

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Whether you’re actively shopping for new HR software for your company or just looking to learn more about what HR software is and how it can help you, we’ll help you get caught up on all the things you need to know about HR software but were afraid to ask.

Let’s get to it:

What is HR software?

HR software – or Human Resources software in full – is an application or suite of integrated programs that streamlines and automates human resources processes.

It can support a variety of tasks, from tracking employee data and benefits information to managing employee performance and payroll. You can also use HR software for recruitment, onboarding, and training of new hires.

Ultimately, HR software helps companies manage their human resources more efficiently, freeing up valuable time and resources for HR teams and employees to focus on more pertinent strategic objectives.

Want to learn more about what HR software is before going further? Check out our guide titled What is HR software – and how can it help your business?.

What are the different types of HR software?

There are many different types of HR software out there to meet the varying needs and obligations of the human resources function. Those include employee information, time tracking and scheduling, payroll and benefits, recruitment, policies and procedures, document management, and other HR-related priorities.

The range of HR softwares can be categorized into three major buckets: Human Resources Information Systems (HRIS), Human Resources Management Systems (HRMS), and Human Capital Management (HCM).

(There’s a lot more, of course, and that’s documented here.)

HRIS, HRMS, HCM: What’s the difference?

HRIS stands for Human Resources Information System, which is a system used to store and track employee information.

HRMS stands for Human Resources Management System, which is a software application used to manage HR functions in a tactical way.

HCM stands for Human Capital Management, which is an approach to managing people within an organization. It focuses on the development of people to help the organization achieve its objectives.

What to consider before choosing HR software?

If your business is growing in employee size (i.e. FTE count) or looking to significantly add to payroll in the near future, you should consider choosing an HR software.

If you are a business that has more than a few employees or if you see yourself adding to payroll over the next year, you should consider implementing a HRIS so you can streamline hiring, onboarding, tracking, and managing of employees. This includes crucial details such as payroll, benefits, contact information, policy reviews, learning & development initiatives, compliance, and so on.

An HRIS will benefit you and your teams if you find that you are increasingly burdened with menial, resource-consuming tasks in their day-to-day work. It also helps in the case that organization and management of information is becoming an overwhelming process. The automation and optimization capabilities of a good HRIS can be a great solution for your business.

What are the main features of HR software?

When assessing HR software for your organization, there are 10 major features that you can expect to be included in a high-quality application.

There are more, of course, but let’s look at these 10:

1. Recruitment

The first stage in the employee experience lifecycle is, of course, when they first apply to an open role in your company as a job candidate.

Each step of the recruitment process should be covered in an HR software, including initial screening, asynchronous and live video interviews, scheduling, assessments, and other core facets of candidate evaluation.

Just as a candidate is showing their best self as soon as they walk through the proverbial door to your company, you’re showing your best self as a prospective employer. It’s a crucial stage that can and should be effectively managed using high-quality HR software.

2. Onboarding

The next logical step after a new hire signs the job offer is, of course, the onboarding process. Onboarding may seem pretty straightforward on the surface, but that’s what they said about raising a child as well – it can get incredibly complex, because you’re effectively “raising” a new hire to their peak form as an employee in your company.

The onboarding process includes but isn’t limited to setting up one’s workstation, signing documents, familiarizing oneself with company policy and procedures, establishing expectations, getting oriented with teams and processes, etc. You should expect to be able to manage all of these things with your HR software.

3. Payroll management

You want your employees to be paid, and on time too. Plus, will it be delivered via a paper check, PayPal/Venmo, direct deposit or something else?

There are also deductions, tax withholdings (often at multiple levels), perks and benefits, raises, adjustments, and numerous other factors that you and your team must stay on top of.

And your friends in Finance will want to have visibility into this as well. Money is not funny business to them – or anyone. An HR software will make sure it stays unfunny.

4. Benefits management

Benefits are growing in stature and complexity in many organizations – it’s no longer just about an insurance policy or extended healthcare benefits or time off. It’s certainly not about ping pong tables in the office.

The list of benefits made available is growing exponentially, and the right HR software should help you manage them.

5. Employee self-service

Information is stored and managed in a single repository that’s immediately accessible to anyone who wants it.

This includes employees, who need to know how many paid vacation days are available to them, what the company’s org chart looks like, what’s in the employee handbook, who to talk to about a specific work process, and so on.

An HR software should make that easy enough for employees via a login and self-service function. Your employees deserve no less.

6. Communication

Communication is core to business success. This may be a company-wide announcement or a private message to an individual employee about something pertinent, or one-to-one discussions as part of an annual performance review – or even in the review itself.

There’s also employee feedback via all-company surveys to measure engagement and satisfaction, and departmental conversations where goals and projects are outlined.

Communications also includes policies and procedures which, as any HR professional knows, must be clearly delineated in a single place to ensure that everyone is informed and aligned.

HR software should support work-related communications of every kind.

7. Employee management

Managing the workforce – which includes recruitment, training, motivating and compensating your employees – is a lot of work. Proper employee management sets the groundwork and structure in which a business can flourish, and improves communication and collaboration throughout the company.

Employee management runs the gamut from tactical to administrative management, including employee information, KPIs, and bonuses. Any self-respecting HR software should have the tools in place to support you with all of that.

8. Talent management

Talent management is a little different from employee management – it involves a more comprehensive approach, including identifying and developing your top employees, guiding them in their career path in the organization, and ensuring engagement and motivation.

You’re not just looking to recruit, hire, manage and retain your employees – you’re looking for them to thrive. Even if it can appear less tangible on the surface, there are frameworks to follow and manage to success, and HR software makes that a more streamlined experience both for yourself and your teams.

9. Learning & Development

Learning & development is a huge aspect of the employee lifecycle – they’re not just here to work for you; they want to develop professionally and grow in their careers. And while you’re not necessarily obliged to help them in that area, you will find that there are huge benefits to your organization when you do.

When employees feel they’re attaining their professional life goals with you – and they see that you have their back in that area, they’ll stay with you.

It’s a win-win situation, and that’s where an HR software can enable and support your L&D strategy.

10. Compliance

Employee management can feel like a legal minefield at times. In fact, it can sometimes be terrifying when you don’t have all your ducks in a row. There are numerous areas that require some form of compliance with local, national and even international legislation – including data privacy, equal employment opportunity, and yes, workplace decorum (i.e. anti-harassment).

You want to ensure that your employee data is private at all times, your recruitment and workplace remain bias-free and diverse, equal and inclusive, and that everyone respects legal and moral boundaries. You also want to ensure accountability in all cases.

It’s absolutely essential that your HR software be able to maintain central records and ironclad adherence to all of the above at any time.

What benefits does HR software provide?

HR software can help improve the day-to-day work in human resources by automating repetitive tasks, optimizing complex processes, reducing paperwork, allowing for easy access to information, and monitoring key performance indicators.

1. Centralized resource management

HR software provides a centralized storage and administration platform for all the different processes in human resources, which is a huge benefit especially for a small business that may not necessarily have a dedicated HR team or even HR professional.

Honestly, your business is managing processes, payroll, benefits,recruitment, onboarding, learning & development, feedback loops, policies and procedures, org charts, promotions, raises, bonuses, performance reviews, and so much more. These can become a hot mess of paperwork if you don’t manage it properly. That’s where HR software can be a huge boon for your company.

2. Compliance

We went into a lot of detail above about compliance being a must-have feature of HR software. The benefits of having software for managing compliance are abundantly clear: the rise in data privacy and equal opportunity legislation around the world – and the increasing complexity of the same – means you need someone (a lawyer?) or something (a software?) to ensure that your company stays on the right side of the law.

And in this case, HR software is probably cheaper than a lawyer. So, the benefit is clear.

3. Data insights

The people analytics capabilities of HR software give you the ability to identify and predict gaps in workflows and teams, high-performing and lagging employees, ebbs and flows in retention, rising and falling needs for specific perks and benefits, and so much more.

With the right HR software, you’re also able to produce high-quality reports with insights to support strategic business decisions at the macro level.

4. Task optimization

HR software also helps in the day-to-day work in the trenches, including tracking employee attendance, managing employee benefits and payroll, and monitoring key performance indicators (KPIs).

The automation of replicable and menial tasks free up bandwidth and resources for HR professionals to focus on the more pertinent and essential work including in bigger-picture strategizing and decision-making. This ultimately makes HR more efficient and high-performing.

5. Clutter-free work

The hassle of paperwork such as employee records and contracts are stored electronically, making access and organization easier and mitigating the risk of losing or misplacing crucial information.

You’ve seen all those quotes about cluttered desks and cluttered minds (and in this case, cluttered organizations). That clutter can be cleared using HR software because you’re organizing, processing and storing everything in a centralized resource without the need for physical space and menial labor.

This improves efficiency and effectiveness of HR processes and optimizes the overall performance of the HR function.

Not enough? There’s a lot more to HR software than meets the eye – this guide to HR software benefits will give you a deeper dive in this area.

How do I find the best HR software?

When shopping for HR software, you want to settle on an application that meets the current needs of your business. And that may differ based on FTE size, growth plans, industry and location, and tech stack compatibility.

But no matter what, the best HR softwares will always be:

1. Flexible & customizable

An HR software should be flexible and customizable based on the specific needs of your HR team and your business strategy. You don’t want to paint yourself into a corner or be forced to adapt your needs and strategies to make the most of your HR software – the application should work for you.

2. Easy to use

When you introduce new processes, procedures or applications to the company, you want everyone onboarded into the system as quickly and effortlessly as possible, and you want total user buy-in. A great HR software should be plug-and-play with a smooth and intuitive interface, and easy to implement and operate.

3. Budget-friendly

An HR software shouldn’t break your company bank. It should come at a reasonable cost and the return on investment should be clear from the get-go. This should be made apparent in your initial interactions with the HR software provider, and the tool and all its features should be absolutely affordable for your organization.

4. Seamlessly integrated

Most, if not all, organizations have existing technologies in place for varying purposes. If you already have an ATS or benefits technology in place, your HR software should integrate seamlessly with that. In short – your new HR software should plug neatly into your existing tech stack without any hiccups or misalignments.

HR software: the tech that keeps on giving

Every company in this day and age needs a tech stack to manage all the different aspects of business, regardless of size, breadth and depth. HR software is a must-have in that tech stack. In many cases, it’s scalable – and as a result, the payoff grows over time.

Consider the features and benefits that a good HR software can bring you, and decide accordingly.

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The ultimate guide to SaaS HR software https://resources.workable.com/tutorial/saas-hr-software Tue, 17 Jan 2023 19:57:11 +0000 https://resources.workable.com/?p=87043 As companies expand and grow, so do the responsibilities of the human resources (HR) department. How can you effectively develop a company while maintaining employee motivation? One solution is to use software-as-a-service (SaaS) for HR. These are cloud-based human resources information systems (HRIS), so all you need to access these tools is an Internet browser. […]

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As companies expand and grow, so do the responsibilities of the human resources (HR) department. How can you effectively develop a company while maintaining employee motivation?

One solution is to use software-as-a-service (SaaS) for HR. These are cloud-based human resources information systems (HRIS), so all you need to access these tools is an Internet browser.

Let’s explore HR SaaS in more depth, and learn what you need to know when evaluating HR SaaS products.

The growth of the HR SaaS market

The future of HR lies in subscription-based SaaS platforms, according to research from 260 global companies. In the next four years, 57% of organizations expect to invest in such software – 46% of which are already using it.

This is driven by cloud technology advances and a trend for businesses to adopt cloud-based business models that support hybrid working models.

It’s not just growing – it’s exploding. The size of the global market for human resources software was estimated at $15.59 billion in 2020 and is projected to reach $33.57 billion by 2028.

What benefits does HRIS software offer businesses?

SaaS HR products can automate several processes, allowing HR managers to save time and focus on their core tasks. After all, allocating more time to specialized and strategic

HR tasks are what all HR professionals should strive for. For example, you can handle data and payroll processing, recruitment, training, and employee performance evaluations quickly and efficiently with cloud software.

A Human Resources Information System (HRIS) platform has many benefits. For instance, it:

  1. Provides a one-stop shop for employee data, making human capital management more efficient
  2. Can make an HR leader’s job easier and more efficient by storing information in a centralized database, automating tasks, and providing employee self-service
  3. Makes tracking hours and doing payroll much more straightforward
  4. Can help make compliance with government regulations and requirements simpler.
  5. Helps HR teams collect and analyze organizational data to provide insights into headcount, salaries, staff retention figures, employee satisfaction, and more
  6. Helps set the tone for new hires and contributes to employee success and retention thanks to automated onboarding
  7. Gives employees the ability to manage their own personal information, such as requesting leave
  8. Can be used by employees to access training resources and track their progress through assessments so they can monitor their development and set goals for themselves
  9. Can help improve communication and morale within a company by freeing up time and resources that can be better spent on things like company culture and values
Need to manage HR but don't have time?

Our HRIS tools helps you save time by automating your onboarding process and keep track of all employees’ information effortlessly, all in Workable.

Learn more

The importance of SaaS products for hybrid businesses

The way we work is changing. With more and more people working remotely, companies must learn how to create dynamic, high-performing teams in a new world.

For HR teams, it’s essential to invest in performance management solutions that employees can access from anywhere and integrate with the productivity solutions people are already using, like Slack.

Types of HR software: HRMS vs HCM vs HRIS

Common examples of HR organizational tools and human resource management products include the following:

HRMS: A human resource management system (HRMS) is software that helps manage employee data, including recruitment, payroll, and personnel management. Leave approval, attendance monitoring, and promotion are just a few tasks an HRMS can help with.

HCM: Human capital management (HCM) software is designed to help organizations strategically manage their workforce. This type of software provides functionality similar to HRMS but focuses on long-term planning and development.

HRIS: An HRIS is a software that stores employee data and provides tools for human resource management. It can streamline processes and make information more readily available. Although HRIS systems vary in features and functions, they all offer the basic benefits of automation, self-service, centralized databases, and talent management.

Learn more about HRMS vs. HCM vs. HRIS.

To help you choose a system, they can typically be divided into four types, each with unique features. Below is an overview of the different types of HRIS systems and who can benefit most from them.

4 types of HRIS systems

There are four major types of HRIS systems. They are:

1. Operational HRIS

Human resources management can be a time-consuming and repetitive process, but there are HRIS systems that can help automate many of these tasks.

HRIS systems keep track of employee records and performance data. This makes it easier for HR managers to identify top performers and make decisions about promotions and hiring.

For organizations that feel their HR department spends too much time on mundane tasks or searching for employee data, an HRIS system may be the perfect solution.

2. Tactical HRIS

Tactical HRIS systems are used to manage data and resources related to processes such as recruiting, training, compensation, and job openings.

They can help organizations make far-reaching decisions about resource allocation, job analysis, and development.
In addition, these systems often include data on unions, competitors, government requirements, etc.

3. Strategic HRIS

Strategic HRIS systems are an important tool for any company looking to make intelligent, data-driven decisions about its future.

By managing key data points such as market information and operating budgets, HR professionals can gain valuable insight into labor resources and adequately plan for future growth.

In addition, these systems can help set goals and raise awareness of key business objectives. A powerful HRIS system is an important piece of the puzzle for any company planning for expansion or growth.

4. Comprehensive HRIS

The term “comprehensive HRIS” refers to an all-in-one platform that streamlines various HR-related tasks and provides easy access to data.

This system is highly beneficial to organizations as it allows for convenience and centralized employee information management.

What solutions should HR software include?

The range of solutions that HR software offers is wide, but the following are the most common solutions that businesses need.

1. Recruiting and onboarding

Applicant Tracking Systems (ATS) automate the hiring process from start to finish. It is used to search and select applicants, submit job postings, and onboard new employees.

They also manage applicant information so that recruiters can compare applicants and select the best fit for the job. With the ATS, HR professionals can post jobs on various websites and automatically schedule interviews with qualified applicants, making the hiring process easier and more efficient.

Onboarding software can help new employees have a smooth transition into the company. It usually comes with features such as electronic signatures, onboarding checklists, and employee questionnaires.

2. Compensation and benefits

Payroll software is an essential tool that helps companies process and record employee compensation accurately and on time.

3. Employee management and performance reviews

Employee assessment tools help organizations track employee skills, goals, and progress over time. They can also provide managers with valuable insights during formal or weekly performance review meetings.

4. Legal compliance

Compliance solutions are essential for businesses to keep up with ever-changing state and federal regulations. Not only do they help companies comply with regulations, but they also automate classified document management workflows and reports. This makes it easier for companies to communicate and enforce corporate policies while staying up to date on legal compliance.

Choosing the right HR software for your business

To select the right HR software for your business, first, determine your specific needs. Consider what processes you want to streamline and what features would be most beneficial to you. This will help you focus your search and narrow down your choices.

For example, if you are interested in software that can manage payroll and HR together, look for programs with these features.
Ideally, they should offer the following:

  • A self-service portal that allows employees to access information and submit requests easily
  • Seamless integration with other software already in use at your company
  • A user-friendly interface that requires minimal training
  • Robust data encryption and security measures
  • A cloud-based system for streamlined HR management

It is important to understand the difference between the standard features of the software and the additional features you will need to purchase. Be sure to choose software that already includes the HRIS features you need in the basic package. Otherwise, the decision for additional features may far exceed your planned budget.

Check out our comprehensive HRIS software selection & purchase guide.

What about specialized solutions? When choosing HR SaaS products, you’ll need to consider the benefits and drawbacks of buying “best-of-breed” products versus an all-in-one system. Let’s take a look at the difference between the two.

Best-of-breed HR software

There are many software products available that serve a single purpose exceptionally well.

A typical example of such a product is an applicant tracking system (ATS). These systems are used to help post jobs, track job applicants, and ultimately identify the best candidate for the position.

Many companies that develop ATS products do not attempt to build additional tools or features that fall outside the hiring process’s scope. Their focus is simply on making the best ATS possible.

Some will, however, add extra features to support the overall employee lifecycle – but ultimately they are specialists in one area with a layperson’s approach to other elements of the HR tech stack.

All-in-one HR software

Small businesses often cannot afford or justify the expense of best-of-breed software for every category. They may not have the in-house technical support and know-how to integrate separate best-of-breed software applications to form their own system.

A solution here for small businesses is an HR SaaS product that can manage HR tasks in one place but may not be as strong on any single function compared to best-of-breed software.

Think of it as a one-stop shop for human resources, in the same way that Hubspot provides a one-stop shop for marketing. Workable’s own HR software, already powerhoused with a best-in-class applicant tracking system, also includes an HRIS with onboard & manage features which makes it ideal for many small businesses.

The price of HR SaaS solutions

When it comes to HR software, there is no one-size-fits-all answer with regard to cost. This is because different vendors have different pricing plans based on various factors, such as the features, number of users, mode of deployment, and integration.

Prices can range from as low as $0 for a free plan all the way up to an annual fee of five or even six digits in price depending on your company’s size and requirements.

1. Quote-based HR plans

Different companies have different needs when it comes to software. A subscription package that customizes the program to meet those needs can be very beneficial.

It allows companies to use the software at a price that is estimated according to their unique needs.

2. Monthly payment plans

Paying for a service on a month-by-month basis is called a “subscription.” This is an attractive payment option for people who want to use premium software services but don’t want to make a long-term commitment.

However, subscriptions can be more expensive than paying for the same service annually.

3. Annual payment plans

Annual plans are often the best option, as most software providers offer a 10-20% discount on these compared to monthly plans.

However, this can limit a company’s flexibility to switch programs should their current software fail to meet their standards or should the company grow beyond a select software’s capabilities.

4. Free plans

Pricing is often a deciding factor and free payment packages can be an excellent option for small businesses that want to improve their operations without breaking the bank.

With this type of pricing plan, you can use certain features of the software at no cost. This can be a great way to get started with advanced software solutions without spending a lot of money upfront. You can usually find these as freemium options in many HR SaaS packages.

It’s important to ask for customer references from vendors and be specific about the type of reference you want. This can give you insights into what the day-to-day partnership will be like, and help you assess turnaround times, the process of setting up integrations, etc. A vendor that is unwilling to connect you with a reference is a red flag.

The bottom line

SaaS for HR creates operational efficiencies, reduces costs, and allows the scalability of efforts for the entire team. With access to the right tools, everyone from leaders to employees can view and collaborate on the same information. This helps to remove communication barriers and fosters working together toward shared goals.

The right software can make a big difference for an overworked human resources administrator or executive. Automating and eliminating many of the day-to-day functions can free up time to focus on what truly matters – the people within the company.

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The different types of HR software: a quick overview https://resources.workable.com/tutorial/types-of-hr-software Wed, 18 Jan 2023 12:18:08 +0000 https://resources.workable.com/?p=87036 HR software creates paperless, efficient processes for the fundamental element of every company – Human Resources (HR). This software solution encapsulates a range of functions. From onboarding programs to payroll to learning management systems, the list is endless. The parameters within these categories are constantly expanding. Complete a time off request in minutes. Emergency meeting? […]

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HR software creates paperless, efficient processes for the fundamental element of every company – Human Resources (HR). This software solution encapsulates a range of functions. From onboarding programs to payroll to learning management systems, the list is endless.

The parameters within these categories are constantly expanding. Complete a time off request in minutes. Emergency meeting? Create a boardroom-ready strategy report by the time everyone’s taken their seats. And with just a few clicks, you can issue company-wide alerts and notifications.

HR software has revolutionized the way human resources operate. It’s saving companies time, money, and piles of paperwork. With its ever-growing popularity though, the market has become inundated with software solutions led by numerous developers. HRIS, HCM, HRMS… these acronyms have left many scratching their heads.

We will break them down for you so you can find the ideal HR software for your company’s needs.

Need to learn more about each?

If you’re looking for a deeper dive into HRIS vs. HRMS vs. HCM, here’s your opportunity to learn more.

What’s the difference between HRIS, HRMS and HCM?

Deciphering the different types of HR software

HR software is widely available in a variety of solutions. However, three main systems dominate the digital realm of human resources. These systems are not interchangeable, although there is an overlap in some areas.

Here are the three major types of HR software:

1. Human Resource Information System (HRIS)

This system is probably the most popular of the three, with its main focus on employee data organization. The collection and storage of this data aid in performing functions such as:

Onboarding: HRIS simplifies the induction process as the new employee need only input their information once – records in the relevant departments will be automatically updated. This is just one way it improves the onboarding process.

Recruitment: An Applicant Tracking System (ATS) records an employee’s resume and credentials and also performs job matching from the existing candidate pool.

Time and Attendance: Employee hours are automatically recorded for timesheets when employees clock in and clock out.

Compliance: HRIS issues notifications when there’s a threat of non-compliance, for instance, when breaks need to be taken or overtime has been exceeded. It also checks compliance with the relevant legislation.

Payroll: With hours automatically recorded, payments are made on time and accurately. Employees can also easily view their paychecks.

Employee self-service: This neat feature allows employees to change certain personal details without having to contact HR. They can also request time off via this service with approval and updates taking place within minutes.

Performance management: Executives and managers have easy access to performance records and reviews.

Learning management: The system notes the skills and qualifications of each employee. It also allows employees to view available courses and learning opportunities as part of a company’s L&D strategy.

Analytics: Reports are quickly created once parameters are defined. Templates are also available for typical HR metrics.

The efficiency of the system saves a lot of time on the admin end of HR. It also provides opportunities for personnel to strategize thanks to its accurate record-keeping and efficient reporting process.

The self-service portal also helps to keep employees engaged through regular interaction. HRIS is the ideal starter software for any business that needs to streamline its HR processes.

2. Human Capital Management (HCM)

HCM is an extension of HRIS in that it covers all the same features but becomes more complex in its solutions. HCM spotlights the employee’s journey through the company, from talent acquisition to management to optimization.

Here’s what these aspects involve:

Acquisition: This is the process of recruiting and onboarding a candidate. Candidate experiences during this initial period can easily go wrong when there’s a lack of organization. With 33% of new employees quitting within the first 90 days, it’s easy to see how important a structured and comprehensive onboarding program is. HCM inspires confidence in new employees by allowing them to focus on integrating into the workplace instead of mountains of paperwork.

Management:  Throughout an employee’s career, HCM will keep track of the high and low points through time and attendance, as well as performance assessments and reviews. This category also looks at company culture and how it can be developed while managing the day-to-day events of an employee’s work life.

Optimization: This aspect revolves around getting the best out of your employees. Factors such as employee engagement, learning and development, remuneration, competency, and succession planning are taken into account when curating a fulfilling career journey for the employee.

As you can see, HCM takes a deep dive into the career paths of employees to ensure job happiness and high retention rates. The system can also be customized to each organization’s needs, highlighting certain people management practices and processes.

3. Human Resource Management System (HRMS)

And now, we come to the most sophisticated of the three – the Human Resource Management System (HRMS). This powerhouse HR software includes the features of HRIS and HCM while putting extra emphasis on the administrative aspects of employee relations.

The management of time and labor has a new level of complexity including an automated payroll system that calculates wages. HRMS is geared towards improving efficiency by creating productivity reports and analyses.

Choosing the right HR software

There are certain components that your chosen HR software should cover: recruitment and onboarding; employee management; compensation and benefits; employee development; performance management; and compliance.

Consider whether you prefer cloud-based or on-premises software, your budget, and scalability options. The level of security, the system’s flexibility, and how user-friendly it is should also be taken into account when making a decision.

A good starting point to finding the best HRIS software for your needs is to find one that covers all your basic requirements simply and efficiently.

Whether you have a small home business, a medium-sized enterprise, or a large corporation, there’s a perfect HR software solution for you. It’s just a matter of considering your needs as well as the expense and intricacy of the system you require. Whatever your choice, HR software is a must in any modern-day organization.

Need more? Check out our comprehensive HRIS purchase guide: HR software selection: Your guide to purchasing an HRIS

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The best free employee onboarding software for 2023 https://resources.workable.com/tutorial/best-free-employee-onboarding-software-for-2023 Mon, 20 Mar 2023 21:26:55 +0000 https://resources.workable.com/?p=87882 Free employee onboarding software can automate and streamline the process without a big investment, but with great time and efficiency savings for your team. These are great free employee onboarding software options available that are worth considering. 1. Boardon Boardon’s gamification features make it the perfect onboarding solution for companies focusing on Gen Y employees. […]

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Free employee onboarding software can automate and streamline the process without a big investment, but with great time and efficiency savings for your team. These are great free employee onboarding software options available that are worth considering.

1. Boardon

Boardon’s gamification features make it the perfect onboarding solution for companies focusing on Gen Y employees. You can create your own onboarding content. Interactive quizzes, informative articles, YouTube videos? Check, check, check. Once all the content is in place, simply add your candidate’s details and send an invitation.

The candidate can view a detailed schedule of planned activities and events and an onboarding plan. Boardon is free for one admin member working with one candidate at a time, which makes it suitable for those who onboard less than 20 new employees per year.

2. Wrike

Wrike is so versatile – you can use it for project management as well as employee onboarding. It’s easy and efficient to assign each step of the onboarding process to new employees in the same way you would with a project task. There’s even a free onboarding template to get you started.

HR managers can track progress and save forms, documents, and information as employees move through each step. Bonus: New employees can get familiar with the software they’ll be using daily and find everything they need without opening a dozen apps.

3. WebHR

Use of the WebHR system is free for companies with up to five employees. The onboarding solution allows new employees to complete their paperwork from anywhere, at any time, using any device – so handy for hybrid setups.

Automatic reminders and alerts provide convenience and remind employees to complete the onboarding process to access their personal dashboards.

4. Scribe

Scribe is the perfect tool for quickly and easily creating employee onboarding documents. With its Chrome extension or desktop app, you can capture any workflow you want to document and turn it into step-by-step instructions with screenshots. This makes it easy for HR teams and hiring managers to create professional onboarding guides that you can share with individuals, teams, or company-wide.

Its extension is free with unlimited use but you may want to top up to the Pro plan at $29 per month per user for other features like a desktop recorder and image redaction.

5. Click Boarding

Click Boarding is the perfect tool for creating impactful onboarding experiences thanks to pre-built templates and content. They make it so easy to set up your onboarding flow exactly how you want it and you don’t need major tech or design skills. With the drag-and-drop builder, you can create a completely customized flow.

Plus, you can track employee progress during onboarding and seamlessly integrate with most major HR software platforms.

Final thoughts

When bringing aboard a new employee, it is essential to have onboarding software at your fingertips that covers all the bases from a compliance standpoint. The software sets the stage for success and a positive employee experience from day one. The best free employee onboarding software will help maximize onboarding success and ensure key moments are memorable for all the right reasons.

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Choosing the best HR onboarding software for your new employees https://resources.workable.com/tutorial/best-hr-onboarding-software Thu, 23 Mar 2023 21:00:52 +0000 https://resources.workable.com/?p=87874 Follow our easy guide to understanding the criteria you should look out for and our recommendations on the best HR onboarding software available on the market right now. First, a quick look at the importance of employee onboarding and what it should entail. What is employee onboarding and why is it necessary? Employee onboarding is […]

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Follow our easy guide to understanding the criteria you should look out for and our recommendations on the best HR onboarding software available on the market right now.

First, a quick look at the importance of employee onboarding and what it should entail.

What is employee onboarding and why is it necessary?

Employee onboarding is an imperative process when introducing a new employee to your organization. It’s a way to help your new recruit integrate into your company in a welcoming and efficient manner – and to calm any nerves they may feel. This can include, but is not limited to:

  • Workstation setup
  • Meet and greet with fellow employees and managers
  • Guidance on organization processes
  • A company culture briefing
  • Presentation of mission, vision, and values
  • Administrative paperwork for tax and benefits
  • On-the-job training
  • Security clearance
  • Provision of technology requirements (hardware and software)

The process of employee onboarding is exactly that – a “process”. It can take anything from a week to a year for your new employee to truly acclimate to their surroundings.

“My new employees go through orientation; why do they need onboarding too?”

Orientation is vital to a person’s new work role, but it’s just the tip of the iceberg when it comes to proper induction. Orientation is a once-off event that usually takes place in one day to give that first welcome to the company. Onboarding is a process that is made up of a series of events meant to provide your new hire with everything they need to perform at optimal levels.

“This sounds expensive; do I have to do it?”

According to SHRM, 69% of employees who have had a good onboarding experience are more likely to stay with a company for three years.

Higher retention rates means lower turnover rates. This means money saved.

How so? The average cost per hire is about $4,000 and takes 24 days to fill a role. With a high turnover rate, you spend that amount of time and money whenever you hire a new employee to replace the last. So, make sure you’re giving your recruits a great onboarding experience – it will save you thousands in the long run!

What are the major challenges of employee onboarding?

While it’s entirely possible that your onboarding process won’t go off without a hitch, here are a few challenges for which you can prepare yourself:

1. Paperwork, paperwork, and more paperwork

Multiple copies of the same document, forms for IT, clearance information for security, contracts…it’s an endless ream that’s sure to result in paper cuts and ink-stained fingers.

2. Immediate access to information required for work

Your poor new employee has copious amounts of information thrown at them that’s near impossible to remember. A quick-access guide to the most important bits will be appreciated.

3. Struggling to keep track of upcoming events

There are workshops and training sessions aimed at getting your latest recruit up to speed. Creating a schedule that alerts them to when their presence is needed and allows them to track their movements during onboarding gives them some control.

4. Feelings of isolation and incompetence

Joining a new company can be stressful and new hires getting lost in the shuffle is a serious risk. Being bogged down with a backlog of work while expected to perform under pressure can lead to rapid burnout and a swinging door as they throw in the towel. Checking in regularly with new employees and keeping an eye on their progress will make them feel supported and appreciated.

How can HR onboarding software support you?

All these challenges you just read about? Forget about them. Employee onboarding software takes care of the nitty gritty so you can get on with the fun stuff. Let’s see how it stands up to the challenges you could face in onboarding new employees.

1. Paperwork is a thing of the past

Electronic signatures, remote access so they can fill in documents before they even enter the building, and immediate delivery to all the relevant departments – it’s a simple process that can be done within minutes. This will give you the opportunity to focus on employee integration. Time saved, money saved, trees saved.

2. Electronic handbook of work processes and important information

HR onboarding software allows you to create a central repository of documents to which your new hire will have access, guiding them as they find their way through your organization. This knowledge base inspires independence and saves you all from time-consuming queries.

3. Built-in, customizable schedules

When your new employee joins (whether in office or remotely), they will already have a clear idea of what their day looks like, where they need to be, and when they need to be there. Any system that allows a new recruit to operate somewhat autonomously and gives them a sense of self should be instantly incorporated.

4. Communication portals and dashboards

A simple “Hi, how are you doing?” can mean the world to an employee who feels alone or overwhelmed. HR onboarding software usually has a chat function that will allow you to communicate easily and instantly. There are also dashboards for projects allowing those involved to see completed tasks and those that need to be done. You might be able to pick up on red flags by keeping an eye on this data.

What are the essential elements of onboarding software?

Now to consider the absolute must-haves when you’re selecting the best HR onboarding software for you. Here are the essentials every system should have:

1. Includes cloud-based technology

Your employee could be sitting in an office, their home, or a random workspace – you need the seamless integration that cloud-based technology provides for easy but secure sharing.

2. Simple, user-friendly interface

With every new employee, there’s a possibility of a tech knowledge gap. Don’t take it for granted that your new hire is tech-savvy. Choose a software provider that offers a great layout, requires simple inputs, and won’t have your employee calling tech support for every little curveball.

3. A welcome portal

This is where your knowledge base goes. Your new employee’s introduction to the company via this portal should be engaging, fun, and personalized. Videos, welcome messages, quick presentations, etc., should be available to your new recruit as well as instant communication with their colleagues and managers.

4. Automated workflows and processes

A shared task list of everything that needs to be completed should be accessible to everyone involved. The conveyance of information from your employee’s fingertips to the relevant stakeholders should be effortless and once-off. Not only does this ensure the data is accurate across the board, but it also allows your employee to focus on acclimating to their new environment and less on “paperwork”.

5. The ability to set goals

Setting daily and weekly targets allow managers to track their employee’s progress and gives the employee a sense of accomplishment when these targets are met. Any struggles can easily be identified whereas quick completion can indicate potential untapped strengths.

6. Reporting and analytics

There’s always room for improvement, but you need data to implement a plan. Good onboarding software will keep track of your high and low points, allowing you to make changes where necessary and measure the effectiveness of your processes.

7. Easy integration

Some onboarding software is offered as a standalone product, whereas others form part of a Human Resources Information System (HRIS). Opting for a separate program means the onboarding software must complement your current HRIS. A full HR suite might be your best bet to avoid the hassle.

Top HR onboarding software providers

There are hundreds of options when it comes to HR onboarding software. Here are our top picks:

ApplicantStack

This software combines an applicant tracking system (ATS) with an onboarding package. Operating through WorkforceHub and powered by swipelock, ApplicantStack has won G2’s Leader and Fastest Implementation awards for Winter 2023.

Pros

  • Highly customizable – easily add training videos, upload forms and information, and you can include your employee handbook
  • Constant rollout of updates and new features – the system is developing as the needs of new employees evolve
  • User-friendly and intuitive – simple to set up and creating workflows is easy

Cons

  • Combining the ATS with onboarding software costs extra
  • Lack of reporting options
  • Limited search capabilities
  • No notifications of changes to the system

ClearCompany

Operating for close to a decade and having helped over 2,500 clients, ClearCompany considers itself to be customer-led, professional, and ethical. The software is modular, so it’s possible to just choose the onboarding software and not the other options.

Pros

  • Autofill technology – carries information from one form to the next
  • Introduce team members via the Employee Self-Service Portal
  • Bulk onboarding – onboard groups of new hires at the same time

Cons

  • After-service customer care is lacking
  • Not easily customized
  • Hard to navigate workflow stages especially when multiple managers are using the same requisition

Enboarder

This onboarding software has been used by the likes of McDonald’s, Fujitsu, and Deloitte. It won G2’s High Performer award in Fall 2022 and claims to have previously increased employee productivity by 25% and decreased 6-month leavers by 20%.

Pros

  • Provides data-led coaching to managers
  • Best practice journeys are offered as well as personalized experiences
  • Great training and support made available

Cons

  • Difficulty integrating with other programs
  • No notifications when managers or employees haven’t completed a stage in the process
  • Cannot track when changes have been made or see a version history prior to those changes

What should you base your decision on?

Before taking a leap of faith with any of these software providers, consider the characteristics, needs, and future of your organization. Clarifying your position, your affordability, and your goals will help simplify the decision-making process. Here are some factors you should take note of:

1. How much do you need your onboarding software to do?

If your needs are complex and call for intricate detailing, an all-inclusive HR software suite might be best suited to your requirements. If your operation is smaller and you need basic functions performed well, then a simple ATS and onboarding package will be more than enough.

2. What are your thoughts on scalability?

If the onboarding software needs to grow with you at an exponential rate, then buying a more advanced program now will save you in the future.

3. Will it integrate with your current HRIS?

If not, do you plan to replace the entire system? Or will you set your sights lower/higher? And if you don’t have an HRIS, will the uncomplicated ATS and onboarding software suffice?

4. Mind the tech gap

Take on software that is easy to customize and straightforward to use. Your tech-challenged employees will thank you. It’s also best if the visual layout is bright and attractive – your new hires must be inspired by the warm welcome they receive.

5. Let’s talk money

Very few have the ability to dismiss a price tag. Figure out how important onboarding software is to you and work out your budget accordingly. Although, as we mentioned earlier, HR onboarding software is worth the expenditure if it increases your retention rates.

Conclusion

Whether it’s remote or in-person, onboarding is a vital element of recruitment that lays the foundation for the new employee’s tenure at your company. Do your utmost to keep them engaged, happy, and fulfilled during their onboarding process with the support of HR onboarding software to perpetuate that good feeling even once the program has ended.

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HR software selection: Your guide to purchasing an HRIS https://resources.workable.com/tutorial/hris-guide Sun, 01 Jan 2023 16:29:13 +0000 https://resources.workable.com/?p=86902 A lot of the work of HR professionals happens behind the scenes. But that doesn’t mean it’s not important. There’s no doubt that hiring, onboarding, retaining, and managing the operational needs of talent is essential work, but it’s work that involves a lot of seemingly mundane tasks. Those include scheduling interviews, posting to job boards, […]

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A lot of the work of HR professionals happens behind the scenes. But that doesn’t mean it’s not important.

There’s no doubt that hiring, onboarding, retaining, and managing the operational needs of talent is essential work, but it’s work that involves a lot of seemingly mundane tasks.

Those include scheduling interviews, posting to job boards, sending emails, making follow-up calls, and filling out, reviewing, and filing paperwork – all aspects of the job that aren’t glamorous or celebrated.

But those tasks are incredibly important. In fact, the reason the work of the HR department often goes unnoticed is because when it’s performed effectively, it helps keep an organization running smoothly.

Missing any one of those routine tasks can have a ripple effect of negative consequences, which is why helpful HR tools like a human resource information system (HRIS) are so valuable. HR software selection is an important process that can change the way you do business for the better.

The benefits of HRIS software

Any tool that makes essential work more efficient and effective is an investment. Human resources software simplifies HR processes and boosts productivity by freeing up HR professionals to focus on the more personal aspects of managing candidates and employees — which is the largest and most significant benefit — but there are other advantages of implementing an HR system as well:

1. Central resource for employee data

An HR information system serves as a convenient, searchable repository for employee records and information.

With cloud-based HR software solutions and permission settings, employee data can be safely and easily accessed by stakeholders.

2. Streamlined hiring and onboarding

Successfully attracting, hiring, training, and onboarding new employees involves a lot of people and moving pieces.

An HRIS system can double as an applicant tracking system, scanning and sorting resumes, and organizing important candidate information. It also adds an organized structure to hiring processes and workflows.

3. Organize scheduling, payroll, and benefits

There’s a lot of information involved when it comes to scheduling, leave requests, sick days, payroll, and benefits administration — and that information is multiplied by each employee.

An HR platform serves as an easily-accessed reference and makes HR functions scalable as your organization grows.

4. Ensure compliance

A failure to maintain compliance with local, state, federal, or industry-wide regulations can leave your business vulnerable to legal liability.

Collect, retrieve, and store appropriate documentation for the correct amount of time with the help of an HRIS.

5. Increase employee engagement

Some HR systems offer an employee self-service option that allows team members to log on to view training modules, performance reviews, or information about payroll or benefits.

Empowering employees to access relevant information improves productivity for team members, management, and HR professionals.

6. Track employee-related metrics

Data is the key to improved decision-making. Track analytics and compile reports on time-to-hire, cost of hire, recruitment, retention, engagement, performance, demographics, absenteeism, turnover, employee profiles and more to help identify patterns and potential areas of improvement.

7. Automation of time-consuming tasks

An HRIS can greatly improve the efficiency of HR workflows through automation. Posting job descriptions, sending follow-up emails, scheduling interviews, and collecting signatures are all examples of time-intensive tasks that can be automated. This improves the applicant experience and simplifying the responsibilities of HR professionals.

There’s a lot more. Check out our comprehensive deep dive into HRIS benefits.

Key questions to ask (and answer) when choosing an HRIS

The first, and most important step, of the HR software selection process is research. Finding the best HR software requires more than comparing features and cost — it involves finding a solution for your organization’s specific business needs.

Before you start looking at specific software systems, sit down with stakeholders and find answers to the following questions:

  • What are the challenges that your HR team faces?
  • What is the main goal you want to achieve by purchasing HRIS software?
  • How much budget are you willing to assign to an HRIS software?
  • Which teams will be involved in the selection and implementation of the software?
  • When are you planning to implement the HRIS software?

Having a thorough understanding of existing pain points, what problems you’re hoping to solve, how much you can spend, who needs access or may have input, and how and when you’ll make the transition to the HRIS will help narrow down your HR tech options.

5 key functions to look for an HRIS software

Once you’ve established how your organization would implement, utilize, and benefit from HR technology, it’s time to start comparing your options. Evaluate these five functions as you research:

1. Flexibility

The main objective of using an HRIS is to improve the efficiency of core HR tasks and responsibilities, so it’s important to find a system flexible and functional enough to enhance existing workflows.

2. User complexity

HR professionals should be experts at human resources-related work — not experts at HRIS software. Your HRIS should feature intuitive design and functionality that makes it an asset almost immediately.

Users should be able to quickly access employee information easily and in real-time, using a variety of search methodology.

3. Cost

The budget carries a lot of weight when you’re evaluating the pros and cons of a new tool. Look for options that can grow as your business does, but don’t fall into the trap of paying for features that you don’t need if they come at a greater cost.

4. Implementation time

Making significant changes to existing workflows is always a challenge, particularly since the day-to-day tasks don’t stop as you integrate a new piece of software. Estimate how long different HRIS options may take to get up and running.

5. Customer service & ongoing support

Having easily accessible support is often the difference between a seamless transition and total turbulence.

Make sure the HRIS you choose has live support options and a library of resources to reference outside of traditional office hours.

Your step-by-step guide to choosing an HRIS software

Let’s face it — a little bit of discomfort or disruption is inevitable whenever new software is introduced, even if the potential value is evident. It’s not a process anyone wants to needlessly repeat, so take the time to find a good fit and follow these steps during your HR software selection process:

1. Ensure the right team(s) are involved

The human resources team may not be the only ones accessing information contained within the HRIS. Managers, executives, and trainers are often part of the hiring, onboarding, and performance management processes, too.

Consider who will be using the software and decide if their input would be helpful during the selection process.

2. Understand your businesses needs

An effective way to avoid paying for features you don’t need is to have a clear understanding of what problems you’re hoping to solve with an HRIS.

Also, the ideal HRIS can be incorporated into an existing workflow instead of forcing your organization to completely reinvent the way they’ve handled human resources work in the past.

3. Research software vendors

As you research software vendors, compare cost, features, and functionality, but also check customer testimonials and independent reviews.

Be especially cognizant of complaints around customer service.

4. Create a shortlist

Narrow down your options to a list of two or three possibilities, set up sales calls with those companies, and do your own in-depth research on those vendors.

Make your own list of advantages and disadvantages and ask other stakeholders to contribute opinions.

5. Test as much as possible

Spend some time trying out demos or free trials of any potential options. Good marketing can sell software that may not be the best solution for your organization, so take advantage of opportunities that allow you to evaluate user experience first hand.

An easy decision – but an important one

HR software selection is a serious decision that can pay off for years to come. The right HRIS can streamline HR workflows and optimize talent management, boosting productivity and ultimately improving the overall employee experience.

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HR document management software benefits https://resources.workable.com/tutorial/benefits-of-document-management-systems Thu, 22 Dec 2022 16:04:40 +0000 https://resources.workable.com/?p=86895 Collecting and organizing important documents makes up a significant percentage of HR duties. Every stage of the employee lifecycle — hiring, onboarding, payroll, benefits, leave requests, performance reviews, and offboarding — involves business documents. And although it’s crucial to running a legitimate business, dealing with paperwork is very rarely the most fulfilling part of anyone’s […]

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Collecting and organizing important documents makes up a significant percentage of HR duties. Every stage of the employee lifecycle — hiring, onboarding, payroll, benefits, leave requests, performance reviews, and offboarding — involves business documents.

And although it’s crucial to running a legitimate business, dealing with paperwork is very rarely the most fulfilling part of anyone’s job. One of the most significant benefits of document management systems is that they streamlines some of the most time-consuming and cumbersome aspects of HR work.

Want to learn more about document management software? Check out our article titled: What is HR document management software?

What kinds of document management systems are there?

When it comes to selecting a document management system (DMS), the first decision to make is what type of document storage solution will work best for your business:

On-site

An on-premise DMS stores data on servers that are physically located on the premises of your organization. The upfront costs, technical knowledge, and office space required to implement and maintain an on-site DMS makes it a better option for larger organizations who have a dedicated IT staff.

Since files are stored locally, it’s essential to have a reliable strategy to back up critical documents. Document retrieval may be easier with an on-premises DMS since no internet connection is required, and some organizations feel more confident about document security since there’s no third party vendor involved.

Off-site

A cloud-based electronic document management system means your documents are stored off-site in an external data center managed by a third-party provider. The server space is rented, with fees paid monthly or annually.

With no hardware costs or a need for dedicated staff, costs are often lower and maintenance and updates are included. Files on a cloud-based DMS can be securely accessed from anywhere, making it an ideal solution for disaster recovery. There may be risks involved with relying on a third-party provider to keep the system running smoothly, but an on-site system may have vulnerabilities, as well.

What are the primary functions of a document management system?

A document management solution is a central repository that facilitates the collection, management, and archiving of digital documents.

It’s like filing cabinets stuffed full of physical documents — only it’s all digital, making it infinitely easier to store, search, and share documents on a DMS. Paper files take up more space, require office supplies, offer less security for sensitive information, and are much easier to misplace. There are also environmental impacts and added costs when all that paper piles up.

A document management system makes it easy to locate the right document in far less time, which frees up HR professionals to achieve tasks that can’t be automated or outsourced to software.

What are the key benefits of a document management system?

A document management system has benefits that extend beyond convenience and organization, although those two advantages are significant. Other key benefits include:

1. Less paper usage

Digital documents save office supplies, workspace, and the valuable time of team members who need to search, share, or store documents.

2. Easier document access

Indexing classifies documents based on date, format, metadata, unique identifiers or other information, facilitating the document retrieval process.

3. Reduced storage space

Cloud-based document management systems don’t require any physical storage space, unlike on-premises document storage.

4. Greater productivity

Storing documents in a central location increases productivity by reducing the amount of time spent filing or retrieving documents. The audit trail created by a digital system also makes it easier to track edits or changes to important documents.

5. Increased compliance

Collecting and maintaining specific information or documentation for a set amount of time is often a compliance requirement. A DMS helps automate the archiving process.

6. Better collaboration

A central repository for documents offers easier access and sharing options for stakeholders in need of information.

7. Tighter security

Use permission settings, data encryption, password protection, and access control to protect confidential information.

8. Assured data backup & recovery

You can schedule automatic data backup and recovery to prevent the loss of important documents.

What are the must-have features for document management software?

HR document management software options vary in features and functionality. The business processes of your organization will help you decide which features are essential, but the following are worth considering:

1. Cloud storage

Cloud storage ensures that your files are backed up in a third party location, which offers convenient access and expedites data recovery.

2. User-friendly interface

An intuitive dashboard and user-friendly design reduces the learning curve and increases efficiency.

3. Powerful search feature

A DMS with advanced indexing skills, full text search, and optical character recognition (OCR) makes your filing system searchable and scalable.

4. Version control

Easily identify the latest version of a document, track edits, or restore earlier versions.

5. Permission levels

Protect sensitive information by limiting access control to appropriate parties.

How do I pick the best DMS?

An HR document management system is a significant investment, not only in terms of cost, but also due to the time spent implementing a new document storage workflow. Take the following steps before you begin researching your potential options:

1. Determine your needs

Consider the size of your organization and your current archive of files. Try to choose a solution that can scale with your organization.

2. Review your current document workflow

Assess your current system for collecting, searching, and storing documents and identify pain points that could potentially be solved by a DMS.

3. Check your security needs

Ask your IT specialist if there are any special considerations or features necessary to support security needs.

4. Consider your budget

Although you want a solution that can grow with your business, it’s important to choose a system that fits within your current budget.

How do I implement my document management software?

Finding a promising solution may feel like success, but there’s still work to be done. Change can be difficult, but a little upfront discomfort can lead to lasting efficiency. Follow these steps for a more seamless transition as you implement your new DMS:

1. Emphasize the importance of the transition

Even the most committed employee is reluctant to make their day-to-day work more difficult, even on a temporary basis. Discuss the transition with involved parties well in advance, and make a point to highlight the disadvantages of your existing workflow. Explain the proposed timeline of the transition and use specific examples to demonstrate how your new DMS will make everyone’s jobs easier.

2. Set a schedule for the training of your staff

Make sure staff members who will be using the DMS receive comprehensive training that covers the software, its features, and a step-by-step overview of the new document management workflow.

3. Turn your paper documents into digital alternatives

If your current system involves paper documents or physical files, come up with a strategy and schedule to scan, store, and upload them to your document management system.

4. Don’t hesitate to turn to customer support

Prioritize systems that offer good customer support and reach out as often as needed to help take the guesswork out of troubleshooting your new system.

5. Check in regularly with your staff

Collect feedback from your staff to assess how the transition is going, if more training is necessary, if there are any unexpected bottlenecks or challenges, and to increase engagement.

Your document management system can be your friend

Employee management is the heart and soul of human resources, however, people come with a lot of paperwork. The most significant underlying benefit of document management systems is that they allow HR professionals to focus on what really matters — the people that power your business and its success.

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HRIS benefits: grow and prosper with the right HRIS https://resources.workable.com/tutorial/hris-benefits Wed, 21 Dec 2022 17:44:22 +0000 https://resources.workable.com/?p=86849 But first, before getting into HRIS benefits, let’s quickly understand what an HRIS does, how it works, and who needs one. What does a HRIS do? An HRIS – or Human Resource Information System – store and manage employee data in a centralized location. It is used to track employee records, such as contact information, […]

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But first, before getting into HRIS benefits, let’s quickly understand what an HRIS does, how it works, and who needs one.

What does a HRIS do?

An HRIS – or Human Resource Information System – store and manage employee data in a centralized location. It is used to track employee records, such as contact information, job descriptions, salaries, benefits, performance reviews, and much more.

It can also be used to automate repetitive HR processes, such as screening applicants for a new job posting, implementing onboarding plans, and managing schedules and payroll – and numerous other day-to-day tasks.
In short, it’s a software that helps HR teams optimize their workflows.

How does a HRIS work?

A standard HRIS tracks and analyzes employee performance, attendance, benefits, payroll, contact information, and more. It usually includes a database that stores details on all of the above and allows users, including employees, to enter, view and update employee information.

More complex HRIS softwares can include features such as employee self-service portals, directories, time-off request approvals, and more. They can also include data-driven report capabilities for insights on employee performance, benefit allocation, diversity metrics, and other analytics to help drive strategic business decisions.

Who needs a HRIS?

An HRIS can be used by any business or organization that has a need to maintain and track employee information and make decisions based on insights in that information. HRIS platforms are typically used by members of HR departments, but they can also be used by other departments within the organization as well and even by employees who wish to access information that’s personally or professionally important to them.

As above, HRIS systems automate many of the administrative tasks associated with managing employee data, such as payroll, benefits, and attendance tracking – which makes it a practical necessity for resource-strapped HR teams.

HRIS systems can also be used by team managers and executives to monitor and analyze employee performance, and provide a portal for feedback on how an employee might grow and prosper.

The many benefits of an HRIS

There are two fundamental benefits of having an HRIS for your company: first, it evolves HR processes from manual to semi to even fully automatic, and second, an HRIS pulls all the information together into one centralized location for easy monitoring and access by all users.

Not only does it help your HR team, it helps your employees as well.

First, an HRIS benefits your human resources professionals massively, both in easing their day-to-day work and improving their macro-level organization. For your HR team, an HRIS can:

1. Increase efficiency

Managing human resources is like juggling numerous balls at once – you’re onboarding new hires, tracking PTOs, ensuring benefits are up to date, resolving workplace conflicts, communicating with employees, holding training sessions, planning events, and so much more. An HRIS helps you be more efficient in managing all these things without dropping one of those balls in the process.

2. Free up time

It takes time to ensure all of the above elements of human resources management are maintained. But even the best HR pro will fall behind in some processes due to work overload and limited bandwidth. An HRIS will help you recoup valuable time and resources through automation of processes – so that you can commit to work that deserves more attention.

3. Reduce errors

Humans are flawed, and consequently, so are processes when they’re run by humans. Crucial paperwork and processes can be forgotten, misplaced, or misscheduled , and information can be inaccurately recorded.
But when you have an HRIS in place, with predesigned workflows, automated systems and centralized information, the window for error is drastically reduced because you now have a failsafe software doing much of that work for you.

4. Maintain compliance

Compliance is what keeps executives and managers awake at night. GDPR was only the beginning, and now, data privacy legislation is popping up everywhere.

In your HR work, you’re handling personal information on a regular basis, be they in the form of bank account details, tax records, health and benefits, or even employee phone numbers and addresses – all of which need to be contained within your records.

Equal employment opportunity is also legislated in many countries, including EEOC in the United States and EOC in the United Kingdom. These all require some degree of compliance, which HRIS software can help you maintain.

5. Enable data-driven decisions

Employee analytics are crucial to workforce planning and management, and when you can track metrics in retention, salary adjustments, performance, productivity, time off, etc., you can make better decisions as a business.  An HRIS benefits this hugely, because you’re now recording all employee information and data in one centralized location – and therefore, can pull up any data that you need at a moment’s notice.

We’re not done here!

Now, let’s think about how an HRIS benefits your employees. When a company has dozens or even hundreds of employees, it can be a long time before a given employee can get information they need from HR. An HRIS eliminates that inconvenience for employees, giving direct access to that information for anyone in the portal. For your employees, an HRIS can:

6. Make a better onboarding

The first few weeks and months of a new employee’s experience in a company is crucial for success. You want to ensure they’re onboarded efficiently, and this requires participation by all stakeholders.

Hiring managers, HR practitioners and even the new hire themselves can be readily organized via predesigned and replicable onboarding regimens. This includes familiarization with workflows and teams. All of this can be developed within an HRIS and executed at scale. This makes that onboarding experience all the better for the incoming new employee.

7. Increase empowerment

Adding to an HRIS-supported onboarding experience for employees is the instant access to information across the company.

With an HRIS, an employee can get the details they need in order to do their job better, be it in a workplace policy, org chart, or even their own insurance details.

In the same way that banks allow you to skip the lineup and instantaneously access your account, process-heavy roadblocks for employees are eliminated through the self-service capabilities that a good HRIS can provide.

8. Improve collaboration and trust

What if one employee needs to get ahold of a colleague in another department – whether it’s to move a project forward or even just to discuss a potential collaboration? Or what if they want to join an employee resource group (ERG) but want to do it discreetly?

All of these things can establish stronger rapport, connection and trust between colleagues and within the company itself – and this is made easier with an HRIS.

Benefit the organization as a whole

The macro-level benefits of an HRIS for an organization are, of course, at the bottom line. When employees stay longer, processes are optimized, teams are more productive, and the big picture is more visible, then an organization can be more efficient and ultimately more profitable.

How do you know if your business needs a HRIS?

If you are a business that has more than a few employees or if you see yourself adding to payroll over the next year, you should consider implementing a HRIS.

With this software, you can streamline hiring, onboarding, tracking, and managing of employees – including crucial details such as payroll, benefits, contact information, policy reviews, learning & development initiatives, compliance, and so on.

An HRIS benefits you and your teams if you find that you are increasingly burdened with menial, resource-consuming tasks in their day-to-day work. It also eases organization and management of information which can be overwhelming even for the most organized HR professional. The automation and optimization capabilities of a good HRIS can be a great solution for your business.

What should you look for in a HRIS?

To make sure your HRIS benefits you in the best way possible, it should include the following items – and do check out our all-inclusive HRIS guide if you’d like to dive deeper:

1. Employee database

Personal information, previous employment history, pay rates, and other pertinent data should be stored in a secure, centralized, and easily accessible platform.

2. Payroll systems

Calculation of wages, taxes and other deductions – and payout of the same – should be managed within an HRIS software.

3. Attendance and schedule management

You should be able to track employee time and attendance, as well as allocate time slots and schedules – including variables such as overtime and holidays.

4. Benefits administration

Employee benefits including health insurance, retirement plans, vacations, food and lodgings, and other employee perks can and should be managed and administered with an HRIS.

5. Performance management and monitoring

Your HRIS should have tools in place to monitor and manage employees’ progress towards stated key performance indicators.

6. Analytics and reporting

People data such as retention, staffing and compensation metrics should be tracked in an HRIS and included in reports and analytics to inform strategic decisions.

7. Recruitment and onboarding

Even a basic HRIS should have tools for managing the recruitment process – all of which can be covered with an applicant tracking system (ATS). This includes tracking job applications, scheduling interviews, evaluating candidates, and signing job offers. Subsequently, an HRIS should also have both practical and morale-boosting efficiencies in place for onboarding new hires in a company.

8. Learning & development

Developing and training your employees should also be manageable via an HRIS. A learning & development program includes implementing performance improvement programs, tracking employee progress, and awarding certifications for successful completion of programs.

9. Compliance

An HRIS should have ISO-certified systems in place to ensure compliance with local laws and regulations around employee data privacy, equal opportunity and compensation, and wage and hour laws.

10. Employee self-service

Employees should be able to access and manage their own information, including personal data, paystubs, benefits enrollment, time-off requests, and other standard aspects of employment.

HRIS benefits are broad and far-reaching

It’s pretty clear. Having HRIS software as part of your overall business tech stack can be hugely beneficial both to your workflows (tangible) and your employee morale (intangible). Consider looking at one for your own organization, and reap the rewards.

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Top 10 must-have HRIS software features https://resources.workable.com/tutorial/hris-software-features Thu, 05 Jan 2023 20:00:11 +0000 https://resources.workable.com/?p=86928 With the increasing focus on automating HR processes, many companies are turning to Human Resources Information Systems (HRIS). These systems help organizations centrally manage various HR modules, making it easier to track employee data and execute HR procedures. When choosing an HRIS software, there are various options, each with its own feature set. It can […]

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With the increasing focus on automating HR processes, many companies are turning to Human Resources Information Systems (HRIS). These systems help organizations centrally manage various HR modules, making it easier to track employee data and execute HR procedures.

When choosing an HRIS software, there are various options, each with its own feature set. It can be challenging to decide which one is right for your organization. Here’s a list of the top features to look for in a potential HRIS software solution.

1. Employee self-service

Self-service HR portals are a boon to employee productivity, enabling them to quickly find and view their leave balance, payslips, and other HR information without having to hunt for it. And because you can access them on multiple channels, including mobile devices, workers can manage their HR information anytime, anywhere.

2. Recruitment management and onboarding

The best HRIS software automates the recruitment process, integrating with job portals and internal websites to simplify hiring. By integrating with job portals, internal websites, and employment-service providers, an automated recruitment process can help eliminate hiring stress.

What happens once you have employed them? Here, an HRIS system comes into its own. The key to successful onboarding is making sure new hires are able to hit the ground running. An automated onboarding process using an HRIS can take care of the paperwork and notifications so that HR managers don’t have to chase down employees and managers. This way, the process is smoother.

3. Employee database

Keeping accurate employee data is essential. But with so many different places where this data can be stored (spreadsheets, individual documents, etc.), tracking everything can be a challenge. This is where HRIS software comes in handy.

By storing all of your employee data in one central database, you can ensure that everything is always up-to-date and accurate. Plus, the software can communicate with other features and third-party integrations, making the job for an HR professional even easier.

4. Payroll systems

Employees can use HRIS systems to process their payroll and view their previous pay stubs. To calculate gross pay, these systems capture employee data, including pay rates, time data, selected benefits, and tax liabilities. Employees can log into the system to view their year-end tax records too.

5. Attendance and schedule management

An HRIS can help take the guesswork and hassle out of managing employee attendance and leave. With an HRIS, companies can quickly and efficiently track employee attendance, schedule changes, and absences. This data can then be seamlessly exported into the payroll system, saving valuable time and resources.

6. Benefits administration

An employee benefits management HRIS feature allows employees to sign up for benefits offered by the company, such as health, dental, and vision insurance. The deductions are then automatically converted into tax-correct payroll deductions.

7. Performance management and monitoring

An effective performance management system is critical for any company that wants to ensure that its employees work effectively toward achieving its strategic goals. Such a system allows supervisors and teams at HR to focus less on manually managing performance appraisals and more on the value-added parts of the process, such as coaching, supporting, and training employees.

With an effective HRIS performance management system, companies can ensure their appraisal process is unbiased, link employee performance to compensation, and establish performance-based pay systems.

8. Learning and development

HRIS systems can monitor employee morale and identify potential problems by conducting regular pulse surveys. In addition, some HRIS systems can conduct compliance training or learning courses to keep employees up to date on new regulations.

9. Analytics and reporting

Reporting and analytics are one of the less common features in HRIS systems. However, some systems have automated HR reporting features that can provide insights into employee turnover, absenteeism, performance, and more. Analytics goes further by analyzing this data to enable better decision-making.

10. Compliance

Companies can use HRIS systems to automate compliance and reporting on various regulations. By tracking employee data, hours, benefits, and other data points, HRIS can help identify areas where compliance may be lacking. This way, you can take corrective action quickly and efficiently to ensure that the company meets all regulatory requirements.

Why is HRIS software important?

HRIS software is a crucial tool for organizations of all sizes and industries and plays a vital role in streamlining human resources processes and improving overall efficiency. One of the key reasons why HRIS software is important is because it automates various HR tasks, from employee onboarding and offboarding to time tracking and attendance management.

This automation not only saves time and resources but also minimizes errors and inconsistencies that can occur with manual data entry.

Another reason why HRIS software is important is because it centralizes employee data and ensures data accuracy.

With HRIS software, organizations can securely store and access important employee information, such as personal details, employment history, performance evaluations, and training records. This centralized and structured approach enables HR professionals to quickly retrieve and analyze data, facilitating better decision-making and strategic workforce planning. Furthermore,

HRIS software often includes robust security measures, ensuring that sensitive employee data is protected and accessible only to authorized personnel.

Moreover, HRIS software empowers employees and managers by providing self-service functionalities. Through employee portals, individuals can easily access and update their personal information, view pay stubs, request time off, and participate in company-wide initiatives.

Managers, on the other hand, can use HRIS software to streamline performance management, conduct performance appraisals, and track employee goals and objectives.

Benefits of HRIS Software

HRIS software offers a wide range of benefits for organizations. Here are some of the main advantages of implementing HRIS software:

  • Streamlined HR processes: One of the primary benefits of HRIS software is the automation of time-consuming HR tasks. From employee onboarding and offboarding to managing time and attendance, HRIS software significantly reduces manual work, allowing HR professionals to focus on strategic initiatives. This automation not only saves time and effort but also reduces the risk of errors and inconsistencies that can occur with manual data entry.
  • Improved data accuracy and accessibility: HRIS software centralizes employee data, ensuring consistency and accuracy. With all information stored in a single, secure system, HR professionals can easily access and update employee records. This centralization also enables better record keeping and compliance with labor laws and regulations. Additionally, HRIS software often includes reporting and analytics capabilities, allowing HR professionals to extract valuable insights and make data-driven decisions.
  • Enhanced employee self-service: HRIS software empowers employees by providing self-service functionalities. Through employee portals, individuals can access and update personal information, view pay stubs, request time off, and participate in training and development programs. This self-service approach not only improves employee satisfaction but also reduces the administrative burden on HR departments. Moreover, managers can use HRIS software to streamline performance management processes, conduct appraisals, and track employee goals and objectives.
  • Increased efficiency and cost savings: By automating HR tasks and reducing paperwork, HRIS software significantly improves overall efficiency. This increased efficiency translates into cost savings, as organizations can allocate their resources more effectively. Moreover, HRIS software helps eliminate duplicate data entry, eliminates manual record keeping, and reduces the risk of errors, resulting in cost savings associated with data management and correction.

Features to look for in HRIS software

An effective HRIS should allow users to customize fields and reports, and it should also be mobile-ready. Whether your employees are in the office, working remotely, or on the road, a sound HRIS system should also be secure and accessible so employees can update their information from any location.

A user-friendly interface for your applications and platforms is not just a trend but an expectation. After all, who wants to use a complicated system that is difficult to learn and use? That’s why companies need to do their best to ensure that their HRIS systems are as user-friendly as possible. That way, they can encourage widespread buy-in and adoption throughout the organization.

There are a variety of HRIS software vendors, each targeting a different type of customer. Some focus on small businesses, while others target large enterprises. Knowing which category you fall into is vital before looking for a new solution. Otherwise, you might choose something that does not meet your needs.

Along with the size of your company, consider what your specific requirements are. Be aware that certain vendors charge per feature, so take this into account when you calculate the budget you’re working with. Equip yourself with this knowledge prior to selecting the best modules for your organization.

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HRIS vs. HRMS vs. HCM: What’s the difference? https://resources.workable.com/hr-terms/hris-vs-hrms-vs-hcm-whats-the-difference Fri, 06 Jan 2023 16:47:35 +0000 https://resources.workable.com/?p=86920 First, understanding the difference between HRIS vs. HRMS vs. HCM requires you to know what each one is, how it works, and what the main features are for your business. Let’s start with HRIS: What is an HRIS? An HRIS is a software or online solution used for data entry, tracking, and managing all HR […]

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First, understanding the difference between HRIS vs. HRMS vs. HCM requires you to know what each one is, how it works, and what the main features are for your business. Let’s start with HRIS:

What is an HRIS?

An HRIS is a software or online solution used for data entry, tracking, and managing all HR operations in an organization. This system provides easy access to an actionable database that helps keep all HR systems running smoothly – whether hosted on the company’s server, in the cloud, or by an outside vendor.

How does an HRIS work?

Most HRIS solutions provide a central database where employee information can be stored and managed. This allows HR teams to input personnel data into the system and access it from anywhere.

What are the main features of an HRIS?

These are the core functions of an HRIS:

  • Centralized storage of information about personnel, policies, and procedures in an organization
  • Recruitment and talent relationship management
  • Automated onboarding of employees
  • Performance management
  • Employee self-service (ESS) to view and manage personal information
  • Time and absence management
  • Training management
  • Workforce analysis

What are the main benefits of an HRIS?

With all information and analytics in one place, an HRIS can help companies find and analyze data more efficiently. This means better-informed decisions about hiring, firing, salaries, promotions, and other human resources matters. In most cases, an HRIS leads to greater efficiency and productivity for employees and managers.

What is HRMS?

An HRMS usually consists of hardware and software resources that provide much of an HR department’s business logic and help it manage everything HR related.

How does an HRMS work?

Organizations rely on HRMS to automate tasks, organize employee information, and generate data-driven reports. This system eliminates the need for paper documents, making it more efficient and effective.

What are the main features of HRMS?

Some HRMS systems are designed for large companies with many employees, while others are more flexible and can be customized for smaller enterprises. The following are considered general and “best practices”.

  • General HR functions such as employee benefits administration
  • Time and attendance functions such as absence management and compliance
  • Analytics functions including real-time reporting, prediction capabilities, and financial analysis
  • Onboarding functions such as paperless forms and reports and probation management
  • Compliance features ensuring automatic hiring compliance and legislative compliance
  • Learning and development features, such as course management, ensuring compliance, and updating training materials
  • Payroll solutions, featuring bulk processing and reprocessing, online payroll, and overtime records

What are the main benefits of an HRMS?

The most notable benefit is the increased security of employee data. In addition, automating HR tasks reduces the likelihood of human error, further protecting the accuracy of employee data. Finally, having fewer HR systems in place makes life easier for both employees and HR professionals.

Human resources management is a major pillar in overall HR. As such, an HRM system is a tool to help you succeed as an HR professional.

What is HCM?

Human Capital Management (HCM) software is a digital HR solution that enables organizations to automate and manage employee-related processes in a centralized system. The goal is to empower organizations to focus on strategic initiatives rather than manual administrative work.

How does an HCM work?

HCM software is a collection of integrated HR tools that use mobile and cloud technology to process data. The data is pulled from the various data centers to run reports and create a seamless user experience for HR professionals.

What are the main features of HCM?

Cloud-based or on-premises, HCM software can give you the data insights to inform compensation packages and work schedules. Predictive analytics and forecasting are used for planning, for business growth, and increased profitability. HCM software automates manual tasks and processes that are time-consuming elements of talent strategies.

It can also include mobile self-service options, multimedia-based training, and chatbot-assisted applicant screenings. Multi-layered protection keeps your data secure, while global and local monitoring capabilities ensure compliance with changing regulations.

What are the main benefits of an HCM?

An HCM system can help businesses improve their decision making by integrating data into a single employee record, supporting mobility, and increasing workforce efficiencies. This can result in reduced costs and improved productivity for the business as a whole.

Main advantages of using an HR system

There are many HR software benefits for your business. These include, but are not limited to:

1. Increase in productivity

HR technology can streamline processes, eliminate repetitive and unproductive tasks, and increase efficiency throughout the organization, leading to increased productivity.

2. Enhanced employee experience

Employees who can find answers to their questions tend to be more satisfied with their jobs. You can create a positive work environment by ensuring employees have access to relevant information.

3. Security

An HR system can help protect employee data from unauthorized access and hackers through encryptions. It can also make payroll processing more secure.

4. Minimize errors

Artificial intelligence software can help reduce errors in processes like payroll management. This can reduce the likelihood of human errors, such as misplaced numbers or decimal points.

How are an HRIS, HRMS, and HCM different?

So, what’s the difference between an HRIS, HRMS, and HCM? Let’s go through them one by one.

HRIS vs. HRMS

An HRMS is a complete system used by organizations to manage employee information. In contrast, an HRIS is simply a database system or collection of databases that track employee data. An HRMS is usually more detailed than an HRIS.

HRIS vs. HCM

HCM refers to a broader concept that encompasses not only HRIS but also other systems and processes related to managing and optimizing the human capital within an organization. HCM systems often include HRIS functionality, but they may also include other tools and features that go beyond just managing employee data.

HCM vs. HRMS

There is often confusion around the terms HCM and HRMS, because many systems perform similar functions. However, there can be important differences between HCM and HRMS programs in terms of specific features and functionality. When considering which system to implement for your company, it is therefore crucial to compare different options in detail.

Which HR software should I choose for my business?

Now that you know the differences between an HRIS, HRMS, and HCM sopftware, you’re probably thinking about how to choose one for your organization. There are many considerations and variables to think about here.

First, define your HR needs. You should consider the extent to which the current HR system is falling short, the most common pitfalls and challenges the department faces, and the biggest barriers to a positive employee experience. It’s also important to determine which HR processes are the most time-consuming and whether new software could streamline them.

In addition, you should research your company’s policies and regulatory requirements around data security, vendor diversity, vendor contracts, etc., and assess how tech-savvy your team is.

Second, identify what matters most when choosing an HR system. Consider whether the system is suitable for your industry and company size. There are many different options, so you must make a list of the features that are absolutely necessary for your business.

To get an idea of what would be most beneficial for your business, talk to stakeholders about where they see gaps in the business and what they would like to see improved.

There is a lot more, of course, but don’t let that intimidate you or scare you off this important decision.

For a deeper dive, check out our complete guide to HR software selection.

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What is HR software – and how can it help your business? https://resources.workable.com/hr-toolkit/what-is-hr-software Tue, 20 Dec 2022 19:16:29 +0000 https://resources.workable.com/?p=86840 What is HR software? HR software helps companies manage their human resources. It can provide a variety of features such as employee tracking, recruitment, performance management, payroll management, benefits administration, and more. HR software can automate manual processes and reduce paperwork, allowing HR departments to focus on more macro-level, strategic work. It can also help […]

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What is HR software?

HR software helps companies manage their human resources. It can provide a variety of features such as employee tracking, recruitment, performance management, payroll management, benefits administration, and more.

HR software can automate manual processes and reduce paperwork, allowing HR departments to focus on more macro-level, strategic work. It can also help improve employee engagement and productivity.

Why do businesses need HR software?

HR software can help streamline and automate many of the tedious and time-consuming tasks associated with human resources, such as keeping track of employee information, payroll, scheduling and attendance, onboarding and training, and performance management.

It can also help improve communication between departments, align processes and objectives, and provide insights into key HR metrics and trends.

HR software can also provide the tools needed to manage compliance with employment laws, regulations and policies. In addition, it can help organizations analyze data to make better decisions, improve the overall employee experience, and support the long-term success of their business.

Now that’s covered at the surface level, let’s go through the benefits of HR software one by one:

1. Improve communication across the organization

HR software streamlines communication processes and automating mundane tasks. It provides a centralized platform where employees can access information, share files, collaborate on projects, and communicate with one another in real-time.

HR software can also be used to send out reminders, announcements, and event notifications to ensure everyone is on the same page. It also provides a platform to store employee data and records, making it easier to access important information for managers, employees and, of course, HR professionals.

2, Improve compliance

HR software can help your business stay compliant by providing a centralized database of employee information, automating employee onboarding processes to ensure accuracy, automating employee training processes to ensure all employees are up to date on regulations, and providing automated alerts and reminders to ensure compliance with local laws and regulations.

HR software also has reporting and analytics features that can help you identify areas where your business might be falling short and help you stay on the right side of the ever-evolving compliance landscape.

3. Reduce administrative costs

HR software cuts down on administrative costs as well. We mentioned automation of mundane tasks including processing payroll, benefits administration, and attendance tracking. All that time spent manually entering and processing data is now freed up.

HR software also streamlines hiring processes, such as applicant tracking and onboarding, which can reduce the amount of time and money spent on recruiting and onboarding.

And all that paperwork associated with managing employee records, such as benefits forms and performance reviews? Gone. It’s now stored in a central resource in the software, cutting down on all that time organizing, processing, maintaining and storing documents.

4. Ensure consistency

HR software ensures a more consistent workflow by automating and streamlining many of the processes associated with overall human resources management.

Consistency also has an equity element to it – because HR work can now be more uniform and replicable for each employee, you’re ensuring that all employees are treated fairly and have a consistent experience without the disruption of unconscious bias.

This is also a compliance consideration – you’re ensuring that all company policies and procedures are followed equally and that employees are trained and informed on a regular basis.

5. Deepen your data analysis

HR software supports data analysis by providing users with comprehensive, organized data that can be easily sorted, filtered, and analyzed as needed. This data can be exported into other forms, such as graphs and charts, to help visualize patterns, trends, and correlations. The resulting reports – whether it’s focused on people data or company processes – can be immensely useful when making strategic business decisions.

What are the different types of HR software?

There are numerous different types of HR software, all of which meet the varying needs of an organization depending on size, complexity, priorities, goals, budget, operations, location, and other variables.

1. Human Resources Information Systems (HRIS)

Human Resources Information Systems (HRIS) is a software solution that stores and manages employee data and automates the processes related to human resources departments. It simplifies and streamlines administrative tasks such as payroll, benefits, recruitment and performance management.

Additionally, an HRIS can provide insight into employee data and trends, allowing HR to make more informed decisions. Think of it as a resource-oriented software that compiles information and administration into a single place.

2. Human Resources Management Systems (HRMS)

Human Resources Management Systems (HRMS) expands on the above-described HRIS capabilities by supporting a company’s management of internal HR functions, including employee data management, payroll, recruitment, benefits, training, talent management, employee engagement, and employee attendance.

Yes, there’s obviously overlap between this and an HRIS – the difference is that where an HRIS is primarily about storage and centralization, an HRMS focuses more on management.

3. Employee Document Management Software

Employee document management software is what it says – it supports the creation, storage, tracking and management of employee documents specific to payroll, insurance, benefits, policy and procedures, contracts, and other employee-specific paperwork that can be stored in a central hub.

4. Applicant Tracking System (ATS)

An applicant tracking system (ATS) is a software that supports and automates the administrative processes related to hiring and recruitment. For example, ATSes enable self-scheduling capabilities for interviews, distribution and promotion of job postings, employer branding, applicant management and candidate evaluation through the recruitment funnel.

5. HR Payroll Software

HR payroll software supports and optimizes the management of an organization’s payroll – including salary, paychecks, bonuses, and other forms of compensation.

6. Human Capital Management (HCM)

HCM – or Human Capital Management – software is more of a complete suite of the above, focused on processes related to employee management, development, and productivity.

What’s the difference between HRMS, HRIS, and HCM?

HRIS stands for Human Resources Information System, which is a system used to store and track employee information.

HRMS stands for Human Resources Management System, which is a software application used to manage HR functions in a tactical way.

HCM stands for Human Capital Management, which is an approach to managing people within an organization. It focuses on the development of people to help the organization achieve its objectives.

What are the latest trends in HR software?

Just like any technology, HR software is always evolving. Let’s look at the latest trends that impact HR software:

1. AI & machine learning

AI and machine learning are increasingly being incorporated into human resources software to help streamline and automate a range of tasks.

With a good HR software, you not only can automate processes, you can also predict employee performance based on existing data, personalize L&D experiences, identify potential compliance issues, and even make AI-driven decisions.

2. Workforce management

Workforce management is an increasingly popular tool in HR software, used by employers to streamline and optimize labor management processes including time and attendance, scheduling, payroll, benefits and more.

The growing sophistication of workforce management as a feature in HR software means that employers can more accurately forecast labor hours and productivity, allowing better allocation of resources and reduction of redundant and overlapping processes – saving on costs across the board.

3. Integrated systems

As digital transformation (DX) continues in companies as a result of the migration to remote and hybrid environments, the digitization of everyday work processes, and the incorporation of technology into workflows, smooth integration of different softwares and tools is a must.

4. Company branding

The HR function has been described as becoming more crucial in a company’s overall branding, including as an employer. People are at the heart of a company’s growth and success, and human resources teams are at the core of attracting and retaining top talent.

With the many capabilities and tools in HR software focused around benefits management, learning & development, and team-building, HR software can play a huge role in making a company more attractive to work for.

What core functionalities should you look for in HR software?

When shopping for HR software, you should look for a variety of functionalities. They include but are not limited to:

1. Recruitment and onboarding

HR software should cover all the elements of an employee’s lifecycle with an organization, and recruitment and onboarding is no exception. Make sure your HR software has a capable applicant tracking system – or is at least integrable with one in your existing toolbox – and enables a smooth onboarding experience for your new hires. This includes options for training, orientation, policy review, and employee information collection.

2. Payroll

Your HR software should include at least basic capabilities for management and tracking of your organizational payroll down to each individual employee. This can also include other fiscal elements such as bonuses, raises, and work-related expenses, and fit cleanly within your financial tech stack.

3. Time, attendance and scheduling

Even with the advent of flexible work, many companies still need to regulate and manage their employees’ working hours. Monitoring attendance, allocating time slots, and managing time off are all time-consuming when controlled manually – every HR software should include capabilities for all this.

4. Benefits administration

Employee benefits programs – including health insurance, retirement plans, paid leave and other compensation packages – are a core element of human resources. HR software must include options for managing, administering, and communicating these programs on a regular and repeatable basis.

5. Compliance

Whether it’s employee data privacy or equal employment opportunity, there are numerous legislations to be aware of when managing human resources. Your HR software should have ISO-certified capabilities for storage of sensitive information and the ability to create and send reports to comply with regulations in your area of operations – for instance, those related to GDPR and EEOC.

6. Reporting and analytics

Because of its storage and management functionalities, HR software is naturally designed to accurately track employee data. When you’re playing a role in business strategy, this data is valuable. The ability to build reports and stay on top of your people analytics is a must-have in any HR software system.

Final thoughts on HR software

Now you know what HR software is, why your business may need one, what types of HR software are available, and what standard features should be included in any HR software.

What’s next? That’s up to you. Whether you’re in the market for a new HR software to support your business, or just looking to learn more, it’s always good to be aware of the options that are available.

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What is employee management? https://resources.workable.com/hr-toolkit/what-is-employee-management Thu, 22 Dec 2022 16:34:07 +0000 https://resources.workable.com/?p=86873 This process also involves: creating and administering policies and procedures monitoring and managing employee performance providing guidance and support to ensure employees remain productive and motivated Employee management differs from talent management in that it’s more tactical and administrative, whereas talent management is more focused on strategy – including career pathing, development of high-performing employees, […]

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This process also involves:

  • creating and administering policies and procedures
  • monitoring and managing employee performance
  • providing guidance and support to ensure employees remain productive and motivated

Employee management differs from talent management in that it’s more tactical and administrative, whereas talent management is more focused on strategy – including career pathing, development of high-performing employees, and employee engagement/retention.

Why is employee management important?

A successful employee management strategy is crucial because a business runs efficiently when its people are managed efficiently. Proper employee management helps to create a clear structure and organizational framework within a business. This improves communication and collaboration across teams and departments – as well as up and down the chain of command.

In employee management, key performance indicators are clear, projects are implemented and carried out by the book, and compensation (in the form of bonuses and raises) and praise are assured for a job well done.

It also helps to foster good working relationships between managers and employees, which can lead to higher job satisfaction and better morale. This leads to lower turnover rates and greater employee retention, leading to more efficient budget management and higher productivity.

What makes good employee management?

Now that you know what employee management is and why it’s important, it’s time to understand the main aspects that make up a solid employee management strategy.

1. Recruitment and onboarding

The first element of employee management is in the recruitment process itself. Even before a candidate is hired, your organization is setting expectations in terms of compensation, career opportunity, and company culture. When this aspect is managed efficiently, then you’re setting clear expectations for your new employees and delivering on them.

Likewise, a smoothly executed onboarding strategy sets your new hires for success from the get-go. Learn how you can ensure a consistent and positive onboarding experience in your company.

2. Performance monitoring

Employees are more motivated when their expected outcomes are clear and attainable, and they’re compensated for successful delivery on their KPIs. Consequently, managing your employees must include monitoring their performance on a regular basis – ideally in a tangible way.

For example, your SDRs are expected to convert a specific percentage of the leads they’re given. Your dev team must build a new feature by the end of the quarter. Your customer support team must resolve tickets to the customer’s satisfaction within a specific period of time.

When you monitor all of these metrics, you are not only establishing clear goalposts for your teams, but you’re also making it easier for your company to identify and reward high performers for their stellar work.

3. Communication channels

Communication is a crucial ingredient in the playbook for a smoothly operating business. Managing your employees includes numerous forms of communication:

  • Team manager communication: the manager of a team works with team members in outlining projects, assigning duties, setting expectations, etc.
  • Departmental communication: the leader of a department communicates expected deliverables as outlined in board and executive meetings to team managers and members
  • Top-down communication: the leaders of an organization communicate with employees on business goals and results via all-hands
  • Bottom-up communication: as above, but the other way around – where employees can communicate up the ladder to management and executives on their work needs, priorities and experiences via surveys, 1-1s, reviews, etc.
  • Collaborative communication: colleagues communicate laterally as they work together on mutual projects

There’s more, of course – communications can be complex, and that’s no different in the workplace.

4. Rewards and incentives

Employees are more motivated to do a good job when the work is not only compensated, but also incentivized and rewarded. This core facet of employee management pays dividends in terms of productivity, engagement, happiness and retention.

What are the main benefits of proper employee management?

Managing your employees isn’t just about managing the person – it’s about managing their ability to do the job they’re assigned to do. If you don’t manage properly, your employees won’t be able to do their job effectively, and your overall business picture will suffer.

That’s the macro-level benefit of proper employee management. Let’s look at the more specific benefits:

1. Improve efficiency

When you have multiple team members collectively working together, you want them working with minimal overlap and maximum cohesion. That requires smart and calculated employee management which improves efficiency.

2. Increase productivity

When companies operate more efficiently, they’re more productive. A well-managed group means fewer breakdowns and overlaps, speeding up processes and increasing productivity.

3. Data security

When you’re managing your employees, you’re not just managing their work – you’re also managing their information, such as their salary, benefits, time off, contact details, bank and tax information, and other sensitive employee information. Proper employee management includes proper containment of all this data.

4. Lower long-term costs

Not only does your bottom line benefit from a more efficient and productive employee base. You’re also reducing costs related to employee turnover, duplicate and redundant efforts, expensive human errors, and budget mismanagement.

How do you improve employee management?

The payoffs of effective employee management are clear. So, how do you tangibly manage your employees so that those benefits are realized in your organization? There are a variety of ways, including but not limited to the following:

1. Set clear expectations

Establish clear expectations with your employees. This is crucial to setting them up for success. An employee should know what they’re expected to do, what their performance goals are, and what rewards and compensation they can hope to receive for reaching those KPIs.

2. Help your employees to grow

Career pathing is an important part of the employee lifecycle. An employer should guide and support its employees as they grow in their careers.

This can be achieved via learning & development programs, performance reviews, guidance and feedback, and even skills analysis. Support your employees’ growth, and they’ll stay with you.

3. Build trust

When an employee trusts their manager and executive team, they’re more motivated to succeed. This trust can be in the form of job security, delivery of promises (i.e. bonuses, promotions), and transparency and communication (i.e. all-hands, business planning). Earn their trust – and keep it strong.

4. Establish open communication early

Open and transparent communication is crucial to successful employee management. Your employees should have access to all the information they need to do their jobs effectively.

That doesn’t just include who’s responsible for what, departmental updates, and performance feedback. It also includes the higher-level stuff such as mission and vision and positioning statements, and company values.

Keep those channels of communication open – and establish that from the first day of employment.

5. Set and achieve goals together

A company ‘north star’ – in other words, the mission and vision – is crucial to success. That lays the groundwork for goals to be set at the departmental and team levels, and then assigning roles and responsibilities to individual employees to achieve these goals.

Be clear on where that north star is, what the subsequent goals are, and how you and your colleagues can achieve them.

6. Recognize employee efforts and achievements

Simply managing your employees’ work isn’t enough. Validating an employee’s hard work and success through recognition and reward is crucial to engagement and retention. Ensure that your top performers are rewarded accordingly.

7. Be consistent

Don’t promise one thing and then deliver on another. Likewise, don’t say “We’re going this way!” and then change your tune halfway through the quarter.

Make sure you’re consistent in your messaging, decisions and actions as an employer – this is crucial to gaining the trust of your colleagues.

8. Utilize employee management software

Doing all of the above can be a daunting effort for any HR professional or business leader, especially with numerous variables and tacticals throughout. Optimize your employee management by introducing software and technology into the mix.

How do you choose the right employee management software for your organization?

The right employee management software depends on the size of your organization and your specific needs. Consider your current and future needs, your budget, your software’s compatibility with existing systems in your tech stack, and the user-friendliness of your interface.

Your organization should also consider whether you need a cloud-based or on-premise solution HRIS, as well as what features meet your needs and fill your gaps. This can include time and attendance tracking, performance management and review, payroll and benefits, recognition and rewards, logistic management, company and colleague communication, and other elements of employee management.

Also, look at your needs for data security, employee support, and accessibility.

Establish what your budget is to meet all of those needs – and think about what kind of return on investment can be expected so you can justify the purchase of an employee management software.

Ultimately, look for a software solution with a good reputation, plus reviews and case studies from other organizations.

The tie-back is that good employee management equals greater retention and engagement – which leads to better productivity, a stronger reputation and a positive bottom line. Everyone benefits in the end!

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What is HR document management software? https://resources.workable.com/hr-toolkit/what-is-hr-document-management-software Wed, 07 Dec 2022 14:54:57 +0000 https://resources.workable.com/?p=86798 Using HR document management software as a tool to organize and archive employee documents can protect your organization from wasted time, administrative headaches, and legal liability. The importance of HR document management software Employees are the fuel that powers an organization and are often the most valuable asset of any business. Acquiring top talent, evaluating […]

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Using HR document management software as a tool to organize and archive employee documents can protect your organization from wasted time, administrative headaches, and legal liability.

The importance of HR document management software

Employees are the fuel that powers an organization and are often the most valuable asset of any business.

Acquiring top talent, evaluating performance, retaining employees, and maintaining compliance with state, federal, and industry guidelines are all essential elements of an organization’s long-term success, and employee documentation helps inform or ensure all of the above.

Technology has simplified the logistics of managing business documents. Gone are the days of overstuffed file cabinets, making copies, and overnighting important paper documents for review; an HR document management system transforms a pile of file folders and physical paperwork into a secure, easily accessible, searchable archive that improves efficiency while ensuring privacy.

The right document management system (DMS) can also act as an organizational framework for creating a workflow that streamlines the process of managing team members and their records.

Two types of document management systems

A document management solution is a type of content management system that specializes in collecting, managing, and archiving digital documents, and there are a variety of options with different features and functionality to choose from.

One of the first decisions to make when choosing a DMS involves how and where you want to store documents.
There are two main types of document management systems:

On-Premise

An on-premise DMS means that your data is stored on servers that are installed on the premises of your organization. This option is typically chosen by larger companies with dedicated IT staff and resources, since it involves more significant upfront costs and requires your organization to assume responsibility for the storage and security of the documents. There is some risk involved if you fail to back up the files since there is no automatic saved copy being sent to a cloud.

A significant benefit of an on-premises DMS is that you can access your documents without an internet connection, if necessary. You’re also completely in control of your system and its contents since there is no third party vendor involved.

Cloud-Based

With a cloud-based document management system, the data is stored in an external data center managed by a third-party provider. The storage space is on a rented server, with fees paid on a monthly or annual basis.

Costs are generally lower with cloud-based document storage, due to the fact that no hardware or dedicated IT staff are required and fees typically include updates and maintenance. A cloud-based DMS is more easily scaled than an on-premise solution and files can be securely accessed from anywhere, including mobile devices.

However, you are reliant on the vendor to keep the system running smoothly and access may be contingent on an internet connection.

Some organizations have security concerns about storing important digital files in the cloud, but there are potential vulnerabilities with on-premise records management options, too.

What should you look for in HR document management software

There are a lot of different variables when it comes to choosing the right HR document management software for your business.

Before you start doing in-depth research, consider the needs of your organization and decide what pain points you’re hoping to eliminate with an electronic document management system.

Some aspects and key features to consider include:

Security

A lot of sensitive information is collected throughout the employee lifecycle; consequently, security is a critical component of information management. Data encryption, password protection, and permission settings for access control are important security features that can help keep your digital assets safe.

Ease of use

Choosing user-friendly software makes it easier to get all stakeholders on board with adopting a new tool, and helps improve overall efficiency. A good DMS will have a simple file structure, indexing, and robust search functionality to facilitate document retrieval.

File type versatility

The ideal HR DMS should serve as a one-stop-shop for employee records. The ability to store and share documents in a range of different file formats is essential to implementing a single, streamlined solution.

Document tracking

Employee documents often go through different iterations or edits. Version control and document tracking features allow users to review the history of a document or to ensure it has been updated or to track changes.

Integration

Choosing a system that integrates easily with existing programs, such as email clients, CRM software, and HRIS, or that offers an open API, can optimize your HR workflow through automation.

What are the benefits of using a document management system?

Finding the right document management system offers a wide range of benefits that extend far beyond simply organizing paperwork.

Here’s how a document management system can help your organization:

Document security: Protect the confidential information of your employees with data encryption, password protection, and access control to limit who can view or share files.

Paperless storage: Reduce supply costs and the need for physical storage space with a digital solution.

Improve efficiency: Eliminate the time-consuming process of tracking down a file that lives in someone’s desk drawer or hard drive with a central source of information.

Easy access: Search by employee name, document type, date range, file format and more and securely share information with relevant parties with minimal effort.

Scalable: Document management software can grow with your company from fledgling start-up to global conglomerate without a constant need to reinvent the document collection and storage workflow.

Enhanced collaboration: Share documents, collect signatures, and store copies of important information within one platform.

Improved workflow: Create an organizational structure that can seamlessly store and manage documents from job listing to exit interview.

The challenges of document management

The challenges of document management multiply as your business grows. It’s all too easy to lose a piece of important information — from inconsistent file names to sloppy storage protocol, there are a lot of obstacles that can make a search feel like an impossible feat.

Aside from the loss of productivity, being disorganized can eventually lead to serious compliance issues.

Investing the time, cost, and effort into implementing a DMS solution can reduce the risk of future legal liability.

Which teams will benefit from document management software?

It’s not just your human resources department and legal team that will appreciate the benefits of document management software.

Access to a central document repository makes it easier for managers and executives to review resumes, performance evaluations, and compensation data that can help with the decision-making process when it comes to hiring, promoting, or terminating an employee.

A DMS can also expedite the onboarding process by facilitating the collection of information and the exchange of signed documents.

Related: Explore resources that help manage compliance.

How to start using HR document management software

If you’re interested in incorporating an HR document management software into your workflow, start with the following steps:

Identify relevant HR documents

Start by making a list of the types of HR documents used by your organization, including:

  • Recruiting collateral
  • Hiring records
  • Employee contracts
  • Company policies
  • Medical, leave requests, and disability records
  • Payroll and benefit documents
  • Personnel records and reviews
  • Safety and accident records
  • Training or onboarding materials

Assess current storage

Determine where the documents listed above are currently stored and evaluate the most secure and efficient method for exporting a copy of that information into a new system.

Define access and security levels

While reviewing the list of HR documents used by your organization, decide who needs access to that information, how often they will need access, and identify any special security needs. For instance, medical and disability information is protected by law and may need to be stored separately from individual employee files.

Identify retention requirements

Certain types of documents must be kept for a specific amount of time to maintain compliance. Decide how long you need or want to retain documents and configure your DMS to alert you to upcoming expiration dates.

Learn specifics of DMS functionality

Educate yourself and your team on the features and functionality available in the HR document management system that you’ve chosen to help fully inform the creation and implementation of a new workflow.

Finding the right HR document management software solution for your business can maximize efficiency, reduce liability, and empower your organization to prioritize what really matters — the people who make work possible.

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What is HRIS? And why is it so important for your business? https://resources.workable.com/hr-toolkit/what-is-hris Tue, 20 Dec 2022 15:39:15 +0000 https://resources.workable.com/?p=86833 What is HRIS? HRIS – or Human Resources Information System – is a software system primarily used by human resources professionals to store and manage employee data such as payroll, benefits, performance reviews, and training records. HRIS systems are designed to automate HR processes and streamline the management of employee information. What does HRIS stand […]

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What is HRIS?

HRIS – or Human Resources Information System – is a software system primarily used by human resources professionals to store and manage employee data such as payroll, benefits, performance reviews, and training records.

HRIS systems are designed to automate HR processes and streamline the management of employee information.

What does HRIS stand for?

HRIS stands for Human Resources Information System.

Why is HRIS important?

If you’re working in human resources, you know all too well the numerous processes and responsibilities that you need to stay on top of on a regular basis. It can be a mountain of work in your day-to-day work, especially when you’re working with distributed teams, larger employee bases, high turnover, and other variables that make for more complex processes.

This is where an HRIS come in incredibly useful in supporting and optimizing your overall workload in HR.
An HRIS can make your work:

1. More organized

You’re able to organize your work better than you could in the past, and your company can be better organized in the way it manages the information in its employee base.

2. More streamlined

Not only are you more organized, you can also optimize your work so you’re not repeating menial tasks and even duplicating efforts day in and day out – an HRIS automates your work, making it a more streamlined experience.

3. More transparency

When you have multiple players in a system and many full-time employees in your HR team and in your company, it’s hard to keep things organized and keep everyone uniformly informed. With a good HRIS, you can reduce any potential confusion by having a single source of information for everything that passes through HR.

Why should HR managers care about HRIS?

HR managers should care about HRIS because it can help them to streamline and automate many of the day-to-day tasks that take up a lot of time and resources to manage.

HRIS systems can also help reduce administrative costs by eliminating manual processes, increasing efficiency and accuracy, and improving data accuracy.

It can also help to provide more comprehensive and accurate data insights that enable HR managers to make more informed decisions and support overall business strategy that involve employees. Likewise, users of the software can better measure and analyze employee engagement, productivity, and other key metrics.

Additionally, HRIS systems provide an organized, efficient and centralized tool to manage employee records, benefits, and payroll, as well as to track performance and attendance.

The different types of HRIS software

There are three primary types of HRIS software that can easily overlap. The basic categorization can be as follows:

1. Human Resources Information Systems (HRIS)

HRIS software focuses on the tactical and logistical – at its very basic level, it stores information related to human resources departments such as employee details, salaries and benefits, organizational charts and policies & procedures. It centralizes all of this in one location, whether in the cloud or on premise.

2. Human Resources Management Systems (HRMS)

HRMS software grows on an HRIS by adding management and automation elements including onboarding schedules, performance review processes, and time tracking.

3. Human Capital Management (HCM)

HCM is more of a complete suite of the above, with additional tools focused on macro-level processes and people strategy including employee engagement, career development, and overall productivity.

Where can HRIS be managed from?

There are two primary areas where you can manage an HRIS. They are:

1. Cloud-based

Everything operates online in a portal that’s accessible by any user from anywhere. This is ideal for businesses that do much of their work online and asynchronously across locations.

2. On-premise based

Everything is stored on site in local computers. This is best for single-location businesses that do much of their work in a physical environment without a strong requirement for online access, such as restaurants, services, garages and gas stations, and so on. Data privacy can also be a consideration – some businesses may want to store their information in a location that’s not accessible online.

How does HRIS help recruitment?

HRIS helps recruitment in several ways. First, it can streamline the recruitment process by automating many of the tasks associated with recruiting, such as tracking job postings, collecting and organizing resumes, scheduling interviews, and more.

Second, an HRIS can provide valuable insights into the recruitment process, such as which job postings are performing best and which candidates are more likely to be successful in a certain role.

Finally, an HRIS can help ensure that a company’s recruitment efforts are compliant with applicable laws and regulations, such as those related to data privacy and equal employment opportunity.

Who can use an HRIS?

An HRIS can be used by human resources professionals, team managers, and other staff to manage the HR functions within a company.

It can also be used by employees themselves as a self-service model to access the information they need at any given time, including time-off usage, company policies and procedures, key performance indicators, performance ratings, compensation and bonus structures, and other relevant information.

Which businesses need an HRIS?

In short, any business that employs people. Although you can feasibly manage the information of a small number of employees through manual paperwork and files, that HR workload can grow exponentially. You’re taking up additional bandwidth every time you add to payroll or backfill a vacated role, open up new offices in different locations, or even introduce new incentives to motivate your existing workers.

Also, a small business may not have the resources to employ a dedicated HR team or even a single human resources professional. So, HR-related matters fall on the shoulders of business managers and owners. An HRIS can greatly reduce the burden on those shoulders.

So, back to the original point – any business that employs people needs an HRIS. There’s an HRIS to accommodate the needs of the smallest businesses all the way up to larger-scale multinational enterprises, and one for every budget.

How many employees can an HRIS handle?

As said above, there is an HRIS for every size of business. There’s no minimum or maximum limit to the number of workers that an HRIS can handle. Software is naturally built to scale, and even if it’s not, businesses can ‘graduate’ to a next-level HRIS as it grows.

Is an HRIS suitable for small businesses?

Yes, an HRIS is suitable for small businesses. The benefits of an HRIS system include improved efficiency, easier reporting, improved compliance, and better data management.

With an HRIS, small businesses can access their employee data in one place, track employee performance, and access analytics to understand their workforce better.

What are the features of HRIS software?

An HRIS software has numerous features, each designed to cover different aspects of human resources management. They include:

1. Recruitment and onboarding

Many HRISes come with a ready-made, fully integrated applicant tracking system or recruitment software that optimizes the hiring process. An HRIS is also equipped with onboarding tools such as online review of policies and procedures with e-signing capabilities and the collection of an employee’s personal information.

2. Payroll management

Managing payroll is one of the most important jobs of human resources – ensuring that every employee gets their compensation as scheduled. An HRIS can manage this from initial entry of compensation details through to automated delivery of payment on a regular basis. Other elements of payroll management include visibility from a finance perspective and tracking of changes in payroll due to raises and internal mobility of employees.

3. Paperless records

When records are stored in the digital realm of an HRIS, this lessens or even eliminates the need for physical documents – which in turn removes the burden of filing and organizing these documents. When everything is stored electronically, not only can an HRIS locate the needed documents at a moment’s notice, it also reduces waste for organizations that are more environmentally conscious.

4. Applicant tracking

As above, the recruitment process includes the tracking of applicants and their information, including their resumes, contact details, interviews, evaluation results, and other details. An HRIS equipped with an ATS can do all this for you.

5. People analytics

People analytics is a crucial ingredient in the HR management playbook and, as such, is a major feature of many HRISes. It helps you spot opportunities and gaps in your employee base to support different people strategies including DEI, retention, internal growth, etc.

6. Time and attendance

When you’re paying by the hour or using contracted workers, or monitoring hours for overtime pay, tracking time and attendance is essential. HRISes will ensure that you stay on top of this important part of human resource management.

7. Benefits management

Managing benefits is one of the major tasks in an HR professional’s day-to-day work – be it in the onboarding process, open enrollment, benefits selection, or something else. An HRIS with this feature enables you to manage your company’s benefits in one place.

8. Mobile app

Not everyone has the time or space to do their work on a laptop, let alone at a desk or in a dedicated workspace. Many HRISes come with mobile capabilities that enable HR professionals to do their work while on the go.

9. Integrations

Your HRIS likely isn’t the only software in your company tech stack, so you want to ensure it seamlessly integrates with your other tools. A well-designed HRIS should fit within your existing tech stack.

10. Employee self-service

HR professionals and managers regularly field requests for information and updates from employees, whether it’s in terms of time off or sick days, a change in benefits, work hours and shifts, or other pertinent data. An HRIS can give employees their own access portal to get the information they need right away.

11. Reporting capabilities

We mentioned analytics above – the ability to create reports to advise and support overall business strategy is a great feature of HRIS software. These reports can show insights in any area of interest, be it retention, DEI, or any other information that can support a strategic business decision.

What are the benefits of HRIS software?

The benefits of an HRIS are almost too numerous to mention, whether tangible or intangible. Highlights include the following:

1. Data-driven decisions

An HRIS enables you to consistently track various elements of employee management, including PTO, benefit usage, employee tenure, promotions, attendance, productivity, and other key metrics. The resulting insights come in incredibly handy when making decisions at a strategic level for your organization.

2. Enhance employee experiences

An HRIS provides a single platform for management and employees to access all the information they need in one place – including policies and procedures, organizational charts, compensation and benefits, employee history, performance evaluations, time off, sick days, and so on. This level of transparency and ability to get quick approval (i.e. in the case of time-off requests) can make a smoother experience for employees.

3. Increased productivity

An HRIS manages PTOs and even work processes so that you can ensure your work is streamlined. For example, if you have a staff of 10, you can’t afford to have seven of them checking out for PTO in a single week.

An HRIS can help you monitor this so that you can stagger the time off and ensure that productivity remains consistently high.

4. Increased automation

When you’re working with resource-strapped HR teams and limited bandwidth, the automation features of an HRIS can make the day-to-day work more consistent and attainable on a regular basis.

5. Fewer errors

When information and processes are regularly logged and tracked in a single resource – in this case, an HRIS – the propensity for sometimes costly human errors is vastly reduced.

6. Speedier processes

An HRIS speeds up the process in many areas of human resources, including signing paperwork for a new hire, getting approvals for time-off requests, creating and delivering reports for compliance purposes, and tracking different elements of an employee’s lifecycle – including promotions, salary changes, attrition and retention, and more.

7. Freed-up HR resources

The reduction of time-consuming errors, increased automation, and accessibility of information in a single place all free up valuable hours in an HR professional’s day-to-day work – allowing HR to focus more of their time on the things that deserve closer attention.

8. Increased compliance

When an employee’s data is collected within an HRIS, and with policies and procedures kept in a single place all with e-signature capabilities, this makes compliance much easier for an organization. That’s especially when you require a paper trail or regular reporting to meet EEOC or GDPR standards.

9. Accommodate business growth

When businesses grow rapidly – especially startups and SaaS companies – they need systems in place that can accommodate the rise in scale, including in HR. The number of processes increases when a company’s FTE count grows, and an HRIS can manage this free of breakdowns, in ways that manual systems cannot.

How to choose the best HRIS for your business

Now that you understand what an HRIS is, what features are included, and what the benefits are, you can then start shopping for an HRIS.

Looking for an HRIS for your organization isn’t a decision to be taken lightly, but doesn’t have to be an intimidating experience even for the less-experienced business leaders looking to shore up their HR processes.

The following guide can help you know what to consider and how to make the right decision in choosing the best HRIS for your business.

Know what you need to do to implement an HRIS successfully

First, make sure you know what you need to do to properly introduce an HRIS into your company.

1. Define your goals and objectives as a company: Determine why you need an HRIS in the first place, what you want to achieve with it, and how you expect it will help your organization.

2. Research and select an appropriate HRIS: Research different systems and select the one that best meets your organization’s needs.

3. Plan and organize the implementation: Develop a detailed plan of the activities and timeline for implementing the system.

4. Train and support users: Provide adequate training for the system users and ensure that they are comfortable using it.

5. Monitor system performance: Monitor the system’s performance to ensure that it is meeting the organization’s goals and objectives.

6. Update system components: Ensure that the system is up to date with the latest features and components.

7. Evaluate the system: Review the system’s performance and make changes as needed.

Know when you should invest in an HRIS system

The best time to invest in an HRIS system is when your current HR processes are not meeting the needs of your business. Consider investing in an HRIS system if you’re experiencing any of the following problems:

  • Inefficient processes for tracking and managing employee information
  • Staying compliant with labor laws and regulations
  • High costs associated with manual processes
  • Inability to produce timely and accurate reports
  • Difficulty managing and tracking employee benefits
  • Unable to recruit and retain top talent
  • Not creating and managing effective employee development programs
  • Struggles in maintaining a positive work culture and engaging employees

Know what elements your HRIS should include

It helps to know the features that a standard HRIS can be expected to have right out of the box:

1. Employee Database: Information such as personal information, previous employment history, pay rates, and other pertinent data should be stored in a secure, easily accessible format.

2. Payroll System: An HRIS should include a payroll system that allows for easy calculation of wages, taxes, and other deductions.

3. Time and Attendance Tracking: An HRIS should track employee time and attendance, including both regular and overtime hours.

4. Benefits Administration: An HRIS should include a system for managing employee benefits, such as health insurance, retirement plans, and other employee perks.

5. Performance Management: Tools for tracking and evaluating employee performance should be included in an HRIS.

6. Analytics and Reporting: An HRIS should include reports and analytics to help inform decisions about staffing, compensation, and other HR-related matters.

The future of HRIS software

The future of HRIS software is very bright. As businesses continue to recognize the value of HRIS software, the demand for such software is expected to grow exponentially.

Companies are likely to invest in more advanced and sophisticated HRIS systems that will be able to provide greater insights about their employees, better management of employee data, and improved reporting capabilities.

Moreover, the development of AI-driven features and predictive analytics capabilities will also play a major role in the advancement of HRIS software.

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Workers sans frontiéres: Attracting talent beyond borders https://resources.workable.com/tutorial/borderless-working Tue, 29 Nov 2022 13:52:18 +0000 https://resources.workable.com/?p=86783 So… what exactly is borderless working, you ask? It’s the practice of hiring remote staff based outside of a company’s main country of operations. It’s also managing business operations across multiple locations without borders being an issue, whether that’s team members working in tandem from different places or a manager with direct reports in a […]

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So… what exactly is borderless working, you ask? It’s the practice of hiring remote staff based outside of a company’s main country of operations. It’s also managing business operations across multiple locations without borders being an issue, whether that’s team members working in tandem from different places or a manager with direct reports in a different country.

So why would you want to do it? Look at the benefits:

  • 35% said they wanted to access a wider talent pool
  • 32% said they wanted to build a more diverse workforce
  • 29% said they wanted to build a global workforce

Ultimately, the big attraction of borderless working is… attraction itself. Today’s workers like having the flexibility to work from anywhere. But this does mean fresh challenges – how do you get the attention of candidates in different locations and get them excited about working for you? Moreover, how do you evaluate their candidacy when you’re in one place and they’re in another?

Let’s go through the top tips one by one. And we also have a full e-guide where we go into greater depth on borderless hiring including actionable tips.

Master your borderless work strategy

Workable and Perkbox have joined forces for a 29-page e-guide on how you can optimize and refine your international (read: borderless!) hiring strategy.

Download our e-guide

Decorate your shop window

Treat everything external facing as your “shop window” for the candidate – job ads, social media pages, careers pages. Consider where your workers live – Millennials and Gen Zers tend to be more active on social media than their older counterparts, and there are niche job boards both for industries (i.e. construction, tech workers, teachers) and in each individual location.

Engage your existing employees

Your current employees may be your top advocates and allies when it comes to attracting candidates to a new job. Not only can your talent pool increase by 10 times through employee referrals, but referred candidates move more quickly through the recruitment pipeline, and are more likely to stay longer in their new role.

Promote your social contributions

If your company is actively involved in the community or if you grant volunteer days, emphasize that in your recruitment marketing. Ditto for your diversity, equity and inclusion (DEI) efforts – that goes a long way in making an impression on a candidate.

Build and perfect your comp package

The nuances of borderless working also include being prepared when it comes to salaries and benefits. Do your homework there, and ensure that you have a diverse range of compensation packages to meet the needs of your increasingly diverse workforce.

Source those hard-to-find candidates

Sourcing is already a challenge in some sectors – and it becomes doubly so when you’re hiring in a different location from your own. Do your due research in each of those locations where you’re planning to be active – including localized and niche job boards, online communities, and even in-person gatherings and conferences.

Focus on potential, not experience

Experience is huge – but when you focus on identifying a candidate’s potential to be a star, you not only get talented applicants but also people you can grow and train to become the very best in their field. Look for the soft skills and intangibles both in their CV/resume and in your interviews with them.

Identify the passive candidates

Often, a candidate doesn’t know they want to work for you until you’ve convinced them that you’re a great next step in their career. Those are the passive candidates – the ones who are fine where they are, but are open to a conversation about a new job even if they’re not actively applying.

Structure your recruitment process

A well-planned, replicable hiring funnel is crucial to your success, especially when you’re working with hiring teams distributed across locations and doing your recruitment in yet another location altogether. You need to set clear expectations with your team, keep all information in one place, prepare for interviews beforehand, and utilize tech every step of the way.

Align your work culture

Perkbox’s survey of UK business leaders saw 42% reporting an increase in productivity due to improved DEI policies. But having a common goal and a unifying culture is still crucial. You want candidates who can be comfortable being themselves as employees but can also fit into your overall company ethos. Promote your company values in your brand and evaluate the candidate’s own values when recruiting.

Make it scalable

Establish a recruitment process that’s free of breakdowns if you scale your efforts There are numerous areas of hiring where you can optimize the process this way, including in screening, interviewing, assessments, compliance, and more.

Borderless hiring is here to stay

Borderless success is found in sync – be that between colleagues in your organization, or in strategies, policies and processes. When you’re running a business without borders, you want to keep those loose ends tied up.

Remote work has enabled organizations to find and retain talent all around the world, and this is a huge opportunity for you. It’s important to remember that a ‘business as usual’ approach isn’t going to work – throw out that old playbook and start establishing new rules of engagement.

That means a finely tuned talent attraction strategy, a seamless recruitment process,
and a resilient, agile system that can adapt quickly to the ever-changing business landscape.

Again, read our extensive guide on borderless working and hiring – which goes into greater depth on all of the above.

 

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Database Developer job description https://resources.workable.com/database-developer-job-description Fri, 29 Jul 2016 13:27:31 +0000 https://resources.workable.com/?p=6044 This Database developer job description template brings together the main responsibilities for your Database developer position and the core skills your candidates should demonstrate.

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This Database developer job description template brings together the main responsibilities for your Database developer position and the core skills your candidates should demonstrate.

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Interview process policy template https://resources.workable.com/interview-process-policy Fri, 29 Sep 2023 14:11:29 +0000 https://resources.workable.com/?p=91075 This policy not only streamlines the recruitment procedure but also ensures that the best talent is identified and onboarded. The interview process policy is ready to be tailored to your company’s needs. It could be part of your hiring guide. What is the interview process policy? The Interview Process Policy outlines the steps and guidelines […]

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This policy not only streamlines the recruitment procedure but also ensures that the best talent is identified and onboarded.

The interview process policy is ready to be tailored to your company’s needs. It could be part of your hiring guide.

What is the interview process policy?

The Interview Process Policy outlines the steps and guidelines to be followed when interviewing potential candidates for a position within the organization. 

It begins from the moment a job vacancy is identified, through to the screening of applications, shortlisting of candidates, conducting interviews, and finally, making a job offer. 

The policy ensures that every candidate is given an equal opportunity and is assessed based on merit, skills, and fit for the role. 

Additionally, it emphasizes the importance of maintaining professionalism, confidentiality, and respect throughout the process, ensuring that the organization’s reputation is upheld and that candidates have a positive experience regardless of the outcome.

A interview process policy should include:

  1. Stages of the interview: A clear outline of the different phases, such as initial screening, technical interviews, HR interviews, and final discussions
  2. Roles and responsibilities: Defining who is responsible for each stage, from screening resumes to conducting interviews and providing feedback
  3. Evaluation criteria: Setting clear guidelines on how candidates will be assessed, ensuring consistency and fairness
  4. Feedback and communication: Procedures for providing feedback to candidates and communicating the next steps or decisions

Why is it important to have an interview process policy?

An Interview Process Policy is crucial for ensuring that the recruitment process is consistent, transparent, and fair. It provides clear guidelines for both interviewers and candidates, ensuring that everyone is on the same page. 

A well-defined policy reduces the risk of biases, ensures that the best talent is selected, and upholds the organization’s reputation as a fair and desirable employer. 

Moreover, it ensures compliance with employment laws and regulations, reducing potential legal risks.

Step by step instructions on how to write your own interview process policy

1. Identify the need

Understand the specific requirements of your organization. For instance, tech companies might require coding tests, while marketing roles might focus on portfolio reviews.

2. Define the stages

Break down the interview process into clear stages. For example, initial screening, technical round, managerial round, and HR discussion.

3. Set roles and responsibilities

Assign specific individuals or teams to each stage. For instance, the technical team handles the technical round, while HR manages the final discussion.

4. Determine evaluation criteria

Set clear metrics or guidelines for evaluating candidates at each stage. This could include technical skills, cultural fit, or problem-solving abilities.

5. Feedback mechanism

Establish a system for interviewers to provide feedback and for candidates to receive updates on their status.

6. Review and update

Periodically review the policy to ensure it remains relevant and effective, making adjustments as needed.

Interview process policy template

Policy brief & purpose

This policy aims to provide clarity, structure, and fairness to the interview process at [Organization Name], ensuring that we consistently identify and onboard the best talent aligned with our values and objectives.

Scope

All recruitment activities and roles within [Organization Name].

Policy Guidelines

Interview process

Our interview process begins with a collaborative meeting between the hiring team and our recruiters to align on the role’s requirements. Once the job is posted, the initial interaction with potential candidates typically takes the form of a screening call or a one-way video interview.

This is followed by a cognitive assessment and a role-specific assignment to gauge their practical skills. The next phase involves a detailed interview with the hiring manager, where we use a scorecard for consistent evaluation. Candidates then engage with our senior leadership, allowing us to assess their strategic fit with our company’s vision.

Before finalizing our decision, we conduct reference calls to gain insights into the candidate’s past performance. The process concludes with successful candidates receiving an offer letter.

Things to avoid

As interviewers, it’s crucial to maintain professional boundaries and avoid certain topics:

Previous employers: While it’s acceptable to discuss reasons for leaving a past job, refrain from engaging in negative talk about former employers. If a candidate veers into unprofessional territory, redirect the conversation to more relevant topics.

Personal matters: Avoid delving into personal topics unless the candidate brings it up in a context relevant to their career. Remember, if it’s not a topic you’d discuss in a professional meeting, it’s likely inappropriate for an interview.

Sensitive topics: Politics, religion, and other controversial subjects have no place in interviews.

Overly casual conversations: While building rapport is essential, the primary focus should be on professional matters. Ensure the discussion remains centered on the role and the candidate’s qualifications.

Avoiding conflicts: Encounters with challenging candidates are inevitable. Regardless of their behavior, always remain calm, professional, and steer the conversation back to the job at hand.

Conclusion

[Organization Name] is committed to a transparent, fair, and comprehensive interview process, ensuring that we bring onboard individuals who resonate with our values and contribute to our vision.

Disclaimer: This policy template is meant to provide general guidelines and should be used as a reference. It may not take into account all relevant local, state or federal laws and is not a legal document. Neither the author nor Workable will assume any legal liability that may arise from the use of this policy.

 

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Sexual Harassment policy https://resources.workable.com/sexual-harassment-policy Thu, 04 Jan 2018 10:59:19 +0000 https://resources.workable.com/?p=29340 The sexual harassment policy is dedicated to preventing sexual harassment in the workplace and supporting victims. It defines what constitutes sexual harassment, sets forth the company’s stance against such behavior, and provides guidelines for reporting incidents. The policy emphasizes a culture of respect, trust, and zero tolerance for harassment. This sexual harassment policy template is […]

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The sexual harassment policy is dedicated to preventing sexual harassment in the workplace and supporting victims. It defines what constitutes sexual harassment, sets forth the company’s stance against such behavior, and provides guidelines for reporting incidents. The policy emphasizes a culture of respect, trust, and zero tolerance for harassment.

This sexual harassment policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your company policies.

The sexual harassment policy should include:

  1. A clear definition of what constitutes sexual harassment, including examples of unacceptable behaviors and actions
  2. Procedures for reporting sexual harassment, detailing how victims or witnesses can come forward and the steps the company will take upon receiving a complaint
  3. Measures to support victims of harassment, including options for mental health services, counseling, and ensuring their job and benefits remain unaffected

sexual harassment at work

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Breastfeeding Policy in the Workplace https://resources.workable.com/breastfeeding-company-policy Fri, 16 Sep 2016 14:15:11 +0000 https://resources.workable.com/?p=6551 The breastfeeding policy sets guidelines for supporting breastfeeding employees in the workplace. It details provisions for lactation breaks, the establishment of a lactation room, and the rights and responsibilities of breastfeeding employees. The policy aims to create a conducive environment for new mothers. This Breastfeeding policy sample is ready to be tailored to your company’s needs and should be […]

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The breastfeeding policy sets guidelines for supporting breastfeeding employees in the workplace. It details provisions for lactation breaks, the establishment of a lactation room, and the rights and responsibilities of breastfeeding employees. The policy aims to create a conducive environment for new mothers.

This Breastfeeding policy sample is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

This breastfeeding policy should include:

  1. Provisions for a dedicated lactation room, ensuring it’s separate from other common areas, equipped with necessary amenities, and maintained for cleanliness and privacy
  2. Clear guidelines on the duration and frequency of lactation breaks, along with compensation details during these breaks
  3. Procedures for booking the lactation room, recording break times, and addressing any grievances or complaints related to breastfeeding accommodations

breastfeeding policy

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Short-term disability policy https://resources.workable.com/short-term-disability-company-policy Wed, 27 Jan 2016 16:49:46 +0000 https://resources.workable.com/?p=3650 The short-term disability policy outlines the company’s provisions for short-term disability leave, ensuring employees receive benefits during times they’re medically unable to work. It clarifies details related to short-term disability benefits, eligibility criteria, and the procedures to follow when applying for such benefits. This Short-Term Disability Policy sample is ready to be tailored to your company’s needs […]

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The short-term disability policy outlines the company’s provisions for short-term disability leave, ensuring employees receive benefits during times they’re medically unable to work. It clarifies details related to short-term disability benefits, eligibility criteria, and the procedures to follow when applying for such benefits.

This Short-Term Disability Policy sample is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

The short-term disability policy should include:

  1. Clear definitions of what constitutes short-term disability, distinguishing between temporary disabilities and minor injuries
  2. Specific guidelines on the duration of short-term disability leave, the amount of disability pay, and any caps on the pay
  3. Procedures for applying for short-term disability benefits, including the necessary documentation, reporting requirements, and steps to follow upon returning to work

short-term disability policy

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Pets in the workplace company policy https://resources.workable.com/pets-in-the-workplace-policy Fri, 11 Nov 2016 10:15:07 +0000 https://resources.workable.com/?p=6976 The pets in the workplace policy provides guidelines for employees bringing pets to the workplace, emphasizing the benefits of a pet-friendly environment while ensuring minimal disruptions. It sets out rules for pet behavior, owner responsibilities, and areas where pets are prohibited, aiming for a harmonious coexistence. This Pets is the workplace policy template is ready to be […]

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The pets in the workplace policy provides guidelines for employees bringing pets to the workplace, emphasizing the benefits of a pet-friendly environment while ensuring minimal disruptions. It sets out rules for pet behavior, owner responsibilities, and areas where pets are prohibited, aiming for a harmonious coexistence.

This Pets is the workplace policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

The pets in the workplace policy should include:

  1. Specific criteria for the types of pets allowed, their training requirements, and any breed or size restrictions
  2. Owner responsibilities, including cleaning up after their pets, supervising them, and ensuring they don’t disturb coworkers or damage property
  3. Designated areas where pets are allowed and prohibited, along with procedures for addressing complaints or concerns related to pets

pets in the workplace policy office pets

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Employee Probationary Period Policy https://resources.workable.com/probationary-period-company-policy Wed, 20 Jan 2016 13:05:26 +0000 https://resources.workable.com/?p=3602 The employee probationary period policy defines the probationary period for new and existing employees, explaining its significance for both the employee and the company. It serves as an introductory phase to determine the suitability of the employment relationship and the employee’s fit within the organization. This sample employee probationary period policy template is ready to be […]

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The employee probationary period policy defines the probationary period for new and existing employees, explaining its significance for both the employee and the company. It serves as an introductory phase to determine the suitability of the employment relationship and the employee’s fit within the organization.

This sample employee probationary period policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your custom employee probation period policy. A probationary period company policy may also be referred to as a probation policy.

The probationary period policy should include:

  1. Clear criteria for evaluating an employee’s performance, behavior, and collaboration during the probationary phase
  2. Specific circumstances under which an existing employee might be placed on probation, such as after a promotion or due to disciplinary reasons
  3. Guidelines on the potential outcomes at the end of the probationary period, including retention, demotion, or termination

probationary period

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Employee performance review policy template https://resources.workable.com/employee-performance-review-policy-template Wed, 09 Aug 2017 09:30:27 +0000 https://resources.workable.com/?p=21481 The employee performance review policy delineates the approach to evaluating, coaching, and rewarding employees based on their performance. It emphasizes open communication and constructive feedback between managers and team members, detailing the criteria for good performance and the frequency of reviews. This employee performance review policy template is ready to be tailored to your company’s […]

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The employee performance review policy delineates the approach to evaluating, coaching, and rewarding employees based on their performance. It emphasizes open communication and constructive feedback between managers and team members, detailing the criteria for good performance and the frequency of reviews.

This employee performance review policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

This employee performance review policy should include:

  1. Clear criteria defining good performance, such as meeting targets, adhering to company policies, and exhibiting a collaborative attitude
  2. Regularly scheduled performance reviews, specifying the frequency (e.g., annual, bi-annual, quarterly) and the associated procedures
  3. Guidelines for rewards, training opportunities, and frequent communication between managers and employees to ensure continuous feedback

performance review policy

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Drug testing policy https://resources.workable.com/drug-testing-policy Fri, 03 Nov 2017 16:23:51 +0000 https://resources.workable.com/?p=27185 The drug testing policy outlines the procedures and guidelines for drug testing of job candidates and employees to ensure a safe and drug-free workplace. It emphasizes the importance of sobriety, especially for safety-sensitive roles, and details the circumstances under which testing may occur. This drug testing policy template is ready to be tailored to your […]

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The drug testing policy outlines the procedures and guidelines for drug testing of job candidates and employees to ensure a safe and drug-free workplace. It emphasizes the importance of sobriety, especially for safety-sensitive roles, and details the circumstances under which testing may occur.

This drug testing policy template is ready to be tailored to your company’s needs and can be a starting point for setting up your employment policies.

The drug testing policy should include:

  1. Clear guidelines on when and how drug tests will be conducted, ensuring respect for individual rights and confidentiality
  2. Specific instances that constitute “reasonable suspicion” for administering a drug test, along with the types of drugs being tested for
  3. Procedures for contesting false positives and the company’s stance on prescription drugs, marijuana, and alcohol usage

drug testing policy

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New hire company policy https://resources.workable.com/new-hire-company-policy Thu, 19 Nov 2015 10:56:14 +0000 https://resources.workable.com/?p=2710 The New Hire policy outlines the company’s efforts to assist new employees in settling into their roles. It encompasses pre-arrival preparations, first-day activities, and ongoing onboarding during the initial weeks. The policy ensures a smooth transition and integration into the company culture and operations. This New Hire Company Policy template is ready to be tailored to […]

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The New Hire policy outlines the company’s efforts to assist new employees in settling into their roles. It encompasses pre-arrival preparations, first-day activities, and ongoing onboarding during the initial weeks. The policy ensures a smooth transition and integration into the company culture and operations.

This New Hire Company Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

The New hire policy should include:

  1. Making new hires feel welcome and helping them get acquainted with their team
  2. Providing relevant information about their position, company principles, orientation, mission, and procedures
  3. Implementing onboarding steps both before the new hire’s first day and during their initial months on the job

new-hire-cp

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Employee resignation policy template https://resources.workable.com/employee-resignation-policy Mon, 13 Mar 2017 11:05:41 +0000 https://resources.workable.com/?p=8828 The employee resignation policy provides guidelines for handling voluntary resignations in the company. It covers the process of giving notice, payment procedures, exit interviews, rehiring considerations, and the return of company-owned equipment. The policy ensures smooth transitions and clarity during employee separations. This resignation policy template is ready to be tailored to meet your company’s […]

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The employee resignation policy provides guidelines for handling voluntary resignations in the company. It covers the process of giving notice, payment procedures, exit interviews, rehiring considerations, and the return of company-owned equipment. The policy ensures smooth transitions and clarity during employee separations.

This resignation policy template is ready to be tailored to meet your company’s needs and should be considered a starting point for setting up your employment policies. An employee resignation policy may also be called a voluntary termination policy.

The “employee resignation” policy should include:

  1. Notice of resignation: Guidelines on how and when employees should provide notice, including the recommended notice period.
  2. Exit interviews: The process of conducting exit interviews to gather feedback from departing employees.
  3. Rehire policy: Conditions under which a former employee may be considered for rehiring.

employee resignation policy

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Employee Recruitment and Selection Policy Sample https://resources.workable.com/recruitment-company-policy Wed, 18 Nov 2015 13:12:24 +0000 https://resources.workable.com/?p=2701 The Employee Recruitment and Selection Policy outlines the procedures for attracting and choosing external job candidates. It emphasizes a well-structured, discrimination-free hiring process. The policy provides guidelines for job postings, selection stages, feedback, and potential offer revocations. This Employee Recruitment and Selection Policy template is ready to be tailored to your company’s needs and should be […]

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The Employee Recruitment and Selection Policy outlines the procedures for attracting and choosing external job candidates. It emphasizes a well-structured, discrimination-free hiring process. The policy provides guidelines for job postings, selection stages, feedback, and potential offer revocations.

This Employee Recruitment and Selection Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your recruiting policies.

This Employee Recruitment and Selection policy should include:

  1. Process overview: Explanation of the recruitment and selection process, from identifying the need for an opening to making an official job offer.
  2. Job posting guidelines: Details on posting jobs internally, creating job descriptions, and ensuring clarity and consistency in job ads.
  3. Selection stages: Description of standard hiring stages, such as resume screening, phone screening, and interviews, with flexibility to add or remove stages as needed.

recruitment policy sample

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Hot Desking Policy https://resources.workable.com/hot-desking-policy Wed, 22 Feb 2017 16:01:38 +0000 https://resources.workable.com/?p=8603 The Hot Desking Policy outlines the guidelines for employees to share working spaces on a rotating basis. It aims to save space and costs by allowing employees to use the same desks at different times. The policy ensures efficient desk sharing and establishes responsibilities for both employees and the company. This Hot Desking Policy template […]

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The Hot Desking Policy outlines the guidelines for employees to share working spaces on a rotating basis. It aims to save space and costs by allowing employees to use the same desks at different times. The policy ensures efficient desk sharing and establishes responsibilities for both employees and the company.

This Hot Desking Policy template is ready to be tailored for your company’s needs and should be considered a starting point for setting up your employment policies.

The hot desking policy should include:

  1. Definition and purpose: Explaining the concept of hot desking and its benefits, such as saving space and promoting networking
  2. Employee responsibilities: Guidelines on keeping desks tidy, removing personal items, and respecting shared spaces
  3. Company responsibilities: Providing necessary equipment, creating an open-plan office, and ensuring adequate facilities for all employees

hot desking policy

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Employer mental health policy template https://resources.workable.com/mental-health-policy-template Fri, 26 May 2017 15:51:06 +0000 https://resources.workable.com/?p=15111 The Mental Health Policy emphasizes the importance of mental well-being in the workplace. It aims to address and prevent mental health issues among employees, ensuring a supportive environment. The policy covers recognizing mental health problems, company actions, and promoting mental health awareness. This Employee Mental Health policy template is ready to be tailored to your […]

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The Mental Health Policy emphasizes the importance of mental well-being in the workplace. It aims to address and prevent mental health issues among employees, ensuring a supportive environment. The policy covers recognizing mental health problems, company actions, and promoting mental health awareness.

This Employee Mental Health policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

This solicitation policy should include:

  1. Definition and identification: Understanding what constitutes mental health issues and their manifestations in the workplace
  2. Company actions: Proactive measures to treat mental illness seriously, support affected employees, and create a positive work environment
  3. Awareness and support: Raising mental health awareness, offering professional services, and encouraging open communication

mental health policy

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Smoke Free Workplace Policy https://resources.workable.com/smoking-company-policy Tue, 19 Jan 2016 16:29:46 +0000 https://resources.workable.com/?p=3600 The Smoking Policy sets guidelines for smoking within the company premises. It aims to protect non-smokers while respecting smokers’ rights. The policy covers all tobacco products, prohibits indoor smoking, and designates specific areas for smoking. It also addresses the company’s actions and potential disciplinary consequences. This Employee Smoking Policy template is ready to be tailored to your […]

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The Smoking Policy sets guidelines for smoking within the company premises. It aims to protect non-smokers while respecting smokers’ rights. The policy covers all tobacco products, prohibits indoor smoking, and designates specific areas for smoking. It also addresses the company’s actions and potential disciplinary consequences.

This Employee Smoking Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

This smoking policy should include:

  1. Protection measures: Ensuring non-smokers are protected from second-hand smoke and maintaining a clean workplace image.
  2. Specific areas: Designating where smoking is allowed and prohibited, including indoor restrictions.
  3. Company’s responsibilities: Placing signs, communicating the policy, and offering smoking cessation programs.

smoking company policy

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Employee onboarding software – check our top list https://resources.workable.com/tutorial/employee-onboarding-software Tue, 08 Aug 2023 12:30:44 +0000 https://resources.workable.com/?p=89876 We know, identifying the best onboarding software can be a daunting task. Fortunately. we’ve done the heavy lifting for you, analyzing various companies and plans across multiple categories such as general features, additional features, third-party reviews, and popularity. We have created an easy-to-read list for you to identify which features work for you and the […]

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We know, identifying the best onboarding software can be a daunting task.

Fortunately. we’ve done the heavy lifting for you, analyzing various companies and plans across multiple categories such as general features, additional features, third-party reviews, and popularity.

We have created an easy-to-read list for you to identify which features work for you and the needs of your company.

First things first, do you know what features you need to look out for before making your choice?

Let’s delve into the best features to assist you with it.

Features of a good onboarding software

A good onboarding software should offer more than just digital documentation and automation.

It should include the following general features:

  • onboarding checklists
  • compliance tools
  • mobile apps for on-the-go onboarding
  • time and attendance tracking and peer reviews

Some unique features you may consider include the following:

  • shift scheduling
  • engagement tools
  • integrations with other HR software
  • tax functionality
  • live customer support

Additionally, a good onboarding software should offer a user-friendly interface that makes it easy for HR professionals and new hires to navigate. It should also be customizable to fit the specific needs and branding of your organization.

Moreover, a good onboarding software should offer robust analytics and reporting features. This allows HR teams to track the effectiveness of their onboarding process and make data-driven improvements.

Top employee onboarding software

Here is our list of the top 7 employee onboarding software.

1. Workable

Long story short, you are reading this article from Workable’s resources center, so we think you are in the right place to choose a top onboarding software.

By using Workable, you can not only onboard and manage your new hires, but you can also source talent using AI technology, create your own workflows while hiring, and manage your employees through the same software.

Workable is considered a top Human Resources Information System (HRIS) due to its comprehensive suite of features. It provides a centralized, structured source of truth for employee information, making it easy to find and update details about employees.

The system also securely stores company documents, ensuring easy access and safety.

Additionally, Workable’s HRIS enables teams to visualize the company structure and plan for hiring needs, aiding in strategic planning. It manages paid time off, ensuring accurate tracking of employee leave.

Lastly, the software automates the onboarding process, allowing new hires to get to work faster.

These combined features make Workable a robust and efficient solution for HR teams.

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2. BambooHR

BambooHR is a comprehensive HR platform that includes a dedicated onboarding solution. The software allows HR teams to automate many of the administrative tasks associated with onboarding, such as filling out paperwork and setting up benefits.

BambooHR’s onboarding solution also includes a customizable onboarding checklist, ensuring that all necessary tasks are completed in a timely manner. The software allows HR teams to track the progress of each new hire through the onboarding process, ensuring that nothing falls through the cracks.

3. Zavvy

Zavvy is a complete HR onboarding software that ties all onboarding processes together while creating a standout and personalized onboarding experience. It helps businesses and organizations carefully manage the growth path of their employees.

Zavvy’s automated employee onboarding process turns complex, repetitive processes into beautiful and rich experiences. It offers features like preboarding, automated workflow management, event scheduling, buddy programs, and rich content among others.

4. Rippling

Rippling‘s onboarding software automates the manual work involved in onboarding a new hire. From sending offer letters to setting up payroll and benefits,

Rippling makes it easy to onboard new employees. It also helps with IT tasks like ordering new equipment and setting up apps for the new hire, ensuring they have everything they need to start work on day one.

5. Zenefits

Zenefits offers a comprehensive onboarding system that allows HR teams to turn a candidate into an employee with just a few clicks. It automates many of the administrative tasks involved in onboarding, such as filling out paperwork and enrolling in benefits.

Zenefits also offers a mobile app, making it easy for employees to complete their onboarding tasks on the go.

6. UKG

UKG provides a powerful onboarding solution that helps organizations engage new hires from the start. It allows HR teams to create personalized onboarding experiences that align with the company’s culture and values.

UKG Pro also offers interactive onboarding checklists and the ability to track progress, ensuring new hires complete all necessary tasks.

7. ADP Workforce Now

ADP Workforce Now includes an onboarding module that automates many of the tasks involved in bringing a new hire onboard. It allows HR teams to create a step-by-step onboarding plan, complete with tasks and deadlines. ADP Workforce Now also integrates with other HR functions, allowing for seamless data transfer and reducing the need for manual data entry.

By considering the features of various software options, you can find the solution that best fits your organization’s needs.

Remember, a good onboarding software should be user-friendly, customizable, integrable, analytical, and scalable.

It’s not just about automating the process, but enhancing the experience for both the HR team and the new hires.

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Employee orientation: checklist, benefits, and best practices https://resources.workable.com/tutorial/employee-orientation Wed, 19 Jul 2023 15:04:09 +0000 https://resources.workable.com/?p=89742 John was excited to start his new role at Alpha Corp. However, his first day was far from ideal. He arrived at the office only to find his workstation was not set up. His computer was still in its box, and there was no sign of any office supplies. He was handed a stack of […]

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John was excited to start his new role at Alpha Corp. However, his first day was far from ideal.

He arrived at the office only to find his workstation was not set up. His computer was still in its box, and there was no sign of any office supplies. He was handed a stack of paperwork to fill out, with no guidance or context provided.

His manager was tied up in meetings all day, leaving him with no one to answer his questions or provide direction. He felt like an afterthought, rather than a valued new team member.

By the end of the day, John felt overwhelmed and unsure about his decision to join Alpha Corp.

What was missing? A concrete employee orientation plan – also referred to as an onboarding plan.

What is employee orientation?

Employee orientation is a process that introduces new employees to their job, the organization, and its culture.

It is typically conducted by the human resources department or a designated orientation team and is designed to help new employees feel welcome, informed, and prepared for their new role.

During employee orientation, new hires are typically provided with information about the company’s policies, procedures, and benefits, as well as any necessary training or paperwork.

The orientation process may also include introductions to key personnel, tours of the workplace, and opportunities to ask questions and clarify expectations.

The goal of employee orientation is to facilitate a smooth transition for new employees and set them up for success in their new position.

Benefits of employee orientation

It was that day when John believed that this bad onboarding experience would make him search for another job very soon. “How can I work for someone who doesn’t respect me from day one?” he thought. He wished his employee orientation process was better.

Indeed, the benefits of a well-structured orientation program are numerous and backed by compelling data. According to a 2023 report by Octanner, 43% of employees said that their onboarding was completed after only one day, affecting retention rates.

Furthermore, according to research by Brandon Hall Group, there is a strong correlation between company culture metrics and the onboarding process. A significant 88% of organizations consider it crucial for employees to have faith in the organization’s values and principles during onboarding.

Employee orientation offers concise and accurate information that helps the new employee feel more comfortable in their new role. By providing them with a clear understanding of their job responsibilities, expectations, and company policies, orientation encourages employee confidence and helps them adapt faster to their new job. This, in turn, contributes to a more effective and productive workforce.

Lastly, orientation promotes communication between the supervisor and the new employee, fostering a positive working relationship and setting the foundation for ongoing feedback and development.

Now that we have knowledge of all these, we can structure better strategies for onboarding new hires.

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You can hire with Workable, and you can also onboard and manage your new employees all within the same platform without messy integrations.

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Best practices for employee orientation

Working on HR today means staying abreast of current trends. One significant trend is the shift towards hybrid onboarding, accommodating both in-person and remote employees.

This approach has become increasingly important in the wake of the global shift towards remote work.

Another trend is the increased focus on integrating company culture and values into the orientation process. This helps new hires feel connected to the company’s mission from day one.

These trends can help you build an employee orientation strategy that will create a positive environment for your new hires.

Let’s delve into these best practices to assist you further:

  • Preboard before day one: Send new hires necessary information and paperwork before their first day. This allows them to hit the ground running
  • Create an orientation schedule: A clear, comprehensive schedule helps new hires understand what to expect and reduces first-day jitters
  • Automate paperwork: Use digital tools to streamline administrative tasks, freeing up time for more valuable orientation activities
  • Introduce managers and colleagues: Personal introductions help new hires feel welcomed and part of the team
  • Be mindful of information overload: Break down information into manageable chunks to avoid overwhelming new hires

To help you implement this strategy we built an employee orientation checklist for you.

Checklist for a successful employee orientation

  • Prepare for the new hire: Set up their workspace, provide necessary tools, and complete any administrative tasks
  • Hold a formal company orientation: Discuss the company’s history, values, and culture
  • Define job responsibilities clearly: Ensure the new hire understands their role and expectations
  • Provide ongoing support: Check in regularly with the new hire, provide feedback, and address any questions or concerns

Related: New employee orientation program checklist

In conclusion, effective employee orientation is more than a nice-to-have—it’s a strategic necessity. By implementing these best practices and staying abreast of evolving trends, you can create orientation programs that not only welcome new hires but also set them up for long-term success. Remember, as HR professionals and SMB employers, our role in a new hire’s journey is pivotal. Let’s make it count.

John would be happy too.

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Your 30-60-90 day onboarding plan: set your people for success https://resources.workable.com/tutorial/30-60-90-day-onboarding-plan Thu, 15 Jun 2023 13:50:33 +0000 https://resources.workable.com/?p=89151 Those first few months of a new employee’s journey or a shift in an existing employee’s focus can strongly impact their level of engagement, productivity and overall success in their work. That’s why a structured employee onboarding framework is so critical – it’s more important than onboarding itself. That’s the 30-60-90 day onboarding framework for […]

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Those first few months of a new employee’s journey or a shift in an existing employee’s focus can strongly impact their level of engagement, productivity and overall success in their work.

That’s why a structured employee onboarding framework is so critical – it’s more important than onboarding itself.

That’s the 30-60-90 day onboarding framework for you – it’s to provide a consistent, uniform and thorough onboarding experience. It clearly outlines the activities, resources, and expectations for those first three months of an employee’s journey, setting them up for success in their role.

The benefits for the employee are clear – they reach higher productivity in a shorter time (in other words, their ‘time to ramp’ is shorter).

They’re more vividly engaged, they understand what’s expected of them, and they know how to do the work.

For the organization, this results in greater average revenue per employee, lower turnover, and a stronger reputation as an employer that believes in developing their people.

This 30-60-90 day onboarding blueprint is structured in three phases with end goals for each: at the 30-day mark, you’ve set a foundation for that employee.

By the 60-day mark, you’re establishing a clear momentum for the employee to thrive.

And, finally, at the 90-day mark, you’re ensuring that this fully onboarded employee is ready to work autonomously and independently because they’ve learned what they need to know to succeed in their role.

Let’s go into these three stages in depth.

30-day plan: the foundation

We’ll start the 30-60-90 onboarding plan with this famous adage: “Culture eats strategy for breakfast.”

It’s a given that you’ll be spending a fair bit of time during the first 30 days giving job-specific training to your new starters. But equally, a key focus should be on embedding them into the company culture and helping them build connections.

Here are some ideas to get started:

1. Designate a work ‘buddy’

This should be someone from the team who isn’t their manager. They can be the go-to person who shows them the ropes and gives advice. As this person will be a peer, rather than a manager, they’ll probably have gone through the same experience themselves so can empathize.

Link up new starters who are in a similar boat to each other. For example, you could set up a dedicated Slack or Teams channel which joiners are part of for their first few weeks.

2. Organize a team lunch

Ideally this can be done together in the same place, but if it’s not possible, you can still do it virtually. Why not send the new starter a voucher for them to order the meal of their choice?

Regardless, you should send them a small reward and note of appreciation after their first week – it’s a nice gesture which will put a smile on their face!

3. Set up casual meetings

Arrange “get to know” meetings with people the new starter will be working closely with. This is not a work-related induction, but more of a social meeting to break the ice and find out about each other. These meetings should be quite casual and don’t need any sort of agenda beforehand.

You can group people together – for example, instead of meeting all the web developers individually, they can be part of the same meeting. At the same time, try to keep the number of people in these chats quite small, perhaps to a maximum of four or five. Any more can make them feel daunting, which is the opposite of what you’re trying to achieve!

Basically, it should feel more like a coffee date, and less like you’re being grilled on a reality show!

4. Set up daily syncs

At this stage, managers should have a quick 10-minute catch-up with the employee at the end of each day, just to see how they’re getting on. Meeting lots of different people can be a little overwhelming, so having a regular chat with the same person each day adds a sense of routine.

5. Keep a finger on their pulse

One constant throughout the 30-60-90 day onboarding plan (and beyond) is wellbeing, so ensure managers are still checking in regularly. Pay particular attention to signs of burnout – it’s not uncommon for employees to push themselves extra hard during these opening few weeks.

6. Ensure a solid training plan

As mentioned earlier, training is very important during this stage of the 90 days plan. If you aren’t giving people the tools they need to be successful, it won’t work out for you or them. Things which should be included within the training plan are:

  • Company strategy
  • Sales positioning
  • Department objectives
  • Individual KPIs
  • Best practice methods
  • Systems and ways of working

7. … and be clear about those KPIs

A quick word on those individual KPIs: ensure you are completely clear on what these are – the employee needs to know three things, exactly:

  • what’s expected of them
  • how that links into the wider organization goals
  • what metrics you’ll be using for their work

Setting expectations properly reduces the chances of confusion later on down the line.

8. Make it a two-way street

When it comes to training, try to make this as interactive as possible. People should be able to ask questions and even make suggestions. When training them for the tasks they’ll be doing, incorporate a mix of different learning methods. There may be some things which they can study and practice in their own time, whereas others may require them to learn on the job or be shown step by step.

If you have an online L&D program in place, select the courses which you think will be most relevant to their job. This tailors their training and saves them from having to scroll through lots of different ones.

9. Keep it fun and engaging!

As for the actual work your new starter will be doing, this can vary based on the role and level of seniority. Try to make it engaging though – enthusiasm levels are normally super high at this stage, so you want to tap into this as much as possible. Perhaps you could set them a list of things to do each week and turn it into a fun challenge with points and prizes?

60-day plan: the momentum

Now you’re at one month in the onboarding plan. Your employee should be mostly familiarized with their work and the company’s processes, but that’s just the first step to success. Here’s what you need to think about in the second month of the 30-60-90 day onboarding plan.

1. Maintain a feedback loop

Feedback is crucial, and it’s a very important way to keep the new starter engaged and focused. Managers should give this on each piece of work. Remember it’s still early days, so don’t expect perfection.

At the same time, employees appreciate honesty so give them constructive feedback, and ask for theirs as well. Is there anything they think should have been done differently in the opening weeks?

2. Check on goal progression

It’s also a good time for managers and employees to have an honest discussion about the goals that were set early on. Does anything need to change? Does the employee feel like there are more things they could take on? Either way, do what you did the first time and communicate clearly.

3. Celebrate the small ‘wins’

It’s also important that people feel appreciated. Make sure you celebrate the small successes. If they work in Customer Service, make a big deal of the first ticket they resolve. If they’re in Marketing, recognise them for that first blog they wrote.

This could be a formal shoutout on the recognition platform you use, or even just a round of applause during your end of week wrap-up.

Try and link these recognitions to your company values – this is a great way to remind the employee what you stand for. Try to back the recognitions up with a reward as well. By getting a reward for displaying the right behaviors or for good work, it gives them a morale boost and a sense of gratitude.

You’re now building on the learning

Remember, learning doesn’t just stop after day 30 – but now it continues with the act of building. This is where you trust them to do more independent work and go deeper into their responsibilities. Normally, there are two routes you can take.

If there’s a specific project that was earmarked for them before they joined, allow them to run with this.

If the type of work they do is naturally quite repetitive – perhaps they work on the tills at a shop – ask them to come up with ideas to improve some aspect of what you do. This is a great way to keep them engaged and shows that you see them as a valuable part of the business. It also usually involves them needing to collaborate with other departments, which brings its own benefits in terms of relationship building.

Whichever one of the two routes you choose, ask them to follow the Plan, Develop, Implement model. Here’s a quick breakdown.

Plan

This is where the employee does their research, asks the questions they think are relevant, and puts together a strategy for what they think needs to be done. Give them the time, space and tools to do this.

Develop

Once the plan has been put together, the employee uses it to develop a solution. For example, if they’re in Business Development, maybe they have a better way to reach out to prospects. They can get these new ideas together and test them internally.

Implement

Now the employee takes the results from their tests and puts them into practice. This is where they’ll feel like they’re doing what they were brought in to do, and managers will be able to judge how far along they are.

At all times, managers should ensure help is available if needed – but allow the employee to take control.

Now, we mentioned how this type of task allows employees to build relationships with others in the company. But there’s other ways to do this as well, for example organizing social events. For example, Perkbox has monthly ‘Meet ‘n’ Greet’ events which are an opportunity for new starters to meet with people in social settings.

90-day plan: the independence

This last phase of the 30-60-90 day onboarding plan should help employees feel like they’re a fully-fledged part of the business. All being well, by the end of this period, they should have less of a ‘new starter’ feeling.

The employee should by now be nicely bedded in from a cultural point of view. This doesn’t necessarily mean they run to the karaoke machine on nights out – but they should feel comfortable with their colleagues. If they still seem a little uncomfortable, it’s the manager’s job to get to the bottom of this.

1. Assign full ownership and independence

A core measure of success at the 90-day stage is whether or not you’re able to grant full ownership to the employee. You should be able to confidently assign them projects without walking them through the steps of how to see it through to completion.

At the 90-day mark, that employee is equipped with the knowledge – and experience – to independently make decisions to move the project forward. They no longer will need to ‘check in’ with their manager or seek approval or validation before moving forward.

Of course, there’s always that question of making a mistake – can you trust your employee to do the right thing to ensure success? Well, that’s what onboarding is for in the first place – when you can trust your employees, you’ve onboarded them successfully.

2. Conduct a performance review

What else? Performance reviews. While you no longer require the employee to be checking in with you or other colleagues to get a job done, you do check in with them at the end in the performance review.

This is your opportunity to go through their performance, both in the first 90 days and in the long-term, and identify areas where they can do better and shine a light on areas where they’ve done well. In fact, it’s not simply a review – think of it as a refinement.

3. Ask them about their onboarding experience

A little different from the performance review is a simple check-in with HR. Ask the employee how they’ve found the onboarding process to date. Is there anything they feel should’ve been done differently?

Not only does this help you improve the process for the future, but it shows the employee you take their opinions seriously.

4. Identify their passions – and support them

Hopefully by now they can also let some of their other passions shine through. For example, do you have any Employee Resource Groups or social clubs that appeal to them? Send a reminder of these and encourage them to put themselves forward if they want.

Often, people who join up with these things early on in their time at a company, develop really strong connections with colleagues. This can only be a good thing from a retention point of view!

Those first three months are key for success

Those first 90 days of an employee’s journey within an organization, a new strategy, a different process, etc., sets the tone for their entire tenure going forward. A bad onboarding plan has obvious adverse effects – someone who isn’t properly familiarized with their roles won’t be able to rise to expectations. They get frustrated, demoralized, and worst of all, toxic. Cue ‘quiet quitting’, costly turnovers, and overall disenchantment.

Think of it as keeping a car properly maintained. When every part of the car is well-maintained, the engine is tuned regularly, the tires are leveled, the exterior is washed, the interior deep-cleaned, then the car lasts longer and performs better.

Your organization is your ‘car’ – keep it attuned, updated and optimized with a well-structured, 30-60-90 day onboarding plan for every step of the way, and it’ll pay dividends for you in the long run.

 

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E-signature software: all the things you need to know https://resources.workable.com/tutorial/e-signature-software Thu, 08 Jun 2023 16:09:06 +0000 https://resources.workable.com/?p=89023 In the digital age, simplifying and enhancing processes is a priority. Amid the vast maelstrom of workplace tech tools, one tool that stands out in its simplicity and applicability is e-signature software. That’s right. Signatures in the digital medium. But first, the burning question: what is e-signature software? E-signature software is a digital solution that […]

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In the digital age, simplifying and enhancing processes is a priority. Amid the vast maelstrom of workplace tech tools, one tool that stands out in its simplicity and applicability is e-signature software.

That’s right. Signatures in the digital medium.

But first, the burning question: what is e-signature software?

E-signature software is a digital solution that enables you to affix your signature to documents electronically. It provides an efficient and secure method of handling documentation – without needing to navigate the cumbersome in-person requirements, fax machines and paperwork of yesteryear.

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The e-signature concept has matured over the years since its inception in the late 20th century. Now, with advanced technology and the shift towards remote and distributed work patterns, e-signature software is more than just a modern replacement for ink-and-paper signatures.

It’s an essential component of a digital-first strategy and is widely adopted by businesses across various industries – with North American businesses expected to lead the way with 35% of global market share by 2023, and other regions rapidly catching up.

Now, let’s go into details about how e-signature software works, the various types of software available, and the benefits of having it in your business. You’ll also learn how to choose the right e-signature software for your needs.

You’ll ultimately gain a comprehensive understanding of e-signature software and why it’s a critical tool for your business or personal transactions.

First, let’s understand how e-signature software works and what types are available in the marketplace.

How e-signature software works

E-signature software simplifies the process of signing and validating digital documents. Its primary function is to facilitate the electronic replication of your signature on digital files, making the endorsement of documents faster and more convenient.

Here’s how e-signature software typically works for you:

Document Preparation: You upload a document to the e-signature platform. It could be a contract, a form, an agreement, or any other type of document that requires a signature.

Signature Request: You specify the individuals who need to sign the document and send them a request via email. The platform generates a unique, secure link for each recipient.

Signing: The recipients click the link, open the document, and electronically sign it within the platform. They can use a pre-designed e-signature, draw their own, or type their name, depending on the software’s capabilities.

Verification & Storage: Once signed, the platform verifies the signature and securely stores the document. You, the sender, will receive a notification once all signatures are in place.

This process varies somewhat between different software providers, but the core functionalities are consistent across the board. It’s a more efficient and secure alternative to the traditional way of signing and managing documents.

Different types of e-signature software

There are several types of e-signature software available on the market, all with their own features, advantages, and limitations. The three primary categories of e-signature softwares are:

Basic e-signature tools: These are simple tools that allow for the creation and addition of a signature to a document. They typically lack advanced features like audit trails or integration capabilities. Examples in this category include DocuSign, Dropbox Sign, and Acrobat Sign.

Integrated e-signature software: These tools come with additional features like CRM or document management system integrations, which are beneficial for businesses looking for a more comprehensive solution. Workable, PandaDoc, SignNow, and the business & enterprise versions of Acrobat Sign fall into this category.

Specialized e-signature platforms: These software platforms are designed to meet specific industry needs, such as real estate or legal services, where unique compliance standards and document types exist. Notarize, dotloop, and Secured Signing are leaders in this area.

When choosing the right software for your needs, consider the nature and scope of your operations, the volume of documents you handle, and the level of security and compliance required.

Now, we’ll delve into how e-signature software can be utilized in various settings.

Applications of e-signature software

Really, there are two main uses for e-signature software: professional/business and personal.

1. Business applications

Business operations can gain immensely from the adoption of e-signature software. Here are some typical uses:

Contracts and agreements: E-signature software makes the signing of contracts and agreements swift and straightforward, saving businesses the time and resources usually spent on physically signing and sending documents.

Human resources: From offer letters to policy acknowledgments, HR departments often need a secure and efficient way of getting signatures from employees. E-signature software provides a solution for these needs.

Sales and marketing: Sales contracts and marketing agreements can be signed and processed rapidly with e-signature software, accelerating sales cycles and improving customer experiences.

Legal documents: Legal teams can use e-signature software to sign and store important legal documents securely, ensuring compliance and accessibility.

2. Personal use

On a personal level, e-signature software can be used to sign various types of documents electronically, including:

Tax Documents: Filing tax returns can be made easier and more secure with e-signature software.

Lease/rental agreements: Whether you’re renting a car or leasing an apartment, e-signature software allows for quick, convenient signing.

Personal contracts: Any form of personal contract, from loan agreements to freelance work contracts, can be signed using e-signature software.

Next up, we’ll explore the benefits of e-signature software.

Benefits of e-signature software

There are many different benefits to using e-signature software in place of traditional signing processes.

1. It’s more efficient

E-signature software increases the speed at which documents are signed and exchanged, thereby improving workflow efficiency. The software eliminates the need for printing, signing, scanning, or mailing paper documents, thereby reducing delays and manual errors.

2. It saves on cost

Think about the costs associated with traditional paper-based signatures: the paper itself, ink, mailing, and storage. E-signature software significantly reduces these expenses. Furthermore, by expediting workflows, it indirectly contributes to cost-savings by freeing up time that can be used for other productive activities.

3. It’s more secure and compliant

E-signature software comes with robust security features such as encryption and access controls, ensuring that your documents are kept safe. Additionally, it can provide detailed audit trails, which are crucial for compliance and legal validity.

4. It’s easier to use

Whether you’re working from home, on vacation, or on a business trip, as long as you have internet access, you can sign or send documents for signature. This convenience isn’t limited to a particular industry; anyone can take advantage of it.

5. It’s better for the environment

By reducing the use of paper, e-signature software is an environmentally friendly solution. It’s a simple and effective way for your business to contribute to sustainability efforts.

Now let’s take a look at how to choose the right e-signature software for your needs.

Choosing the right e-signature software

As always when shopping for new tools or products, there are several factors to consider when selecting the right e-signature software.

1. User-friendliness

A good e-signature software should be easy to use and navigate, both for you and for the people signing your documents. A software with a user-friendly interface reduces the learning curve and increases efficiency.

2. Security

As mentioned earlier, security is paramount when dealing with sensitive documents. Ensure that the e-signature software you choose has robust security features like encryption, two-factor authentication, and secure storage options.

3. Integration

If you’re using other business software like CRM or document management systems, consider an e-signature software that integrates with these platforms. It simplifies your workflow and allows for more seamless operations.

4. Customization

Look for software that allows you to customize the signing process to fit your needs. This could include custom branding, adjustable signature fields, or tailored notifications.

5. Pricing

E-signature software comes at various price points, usually based on features, number of users, and the number of documents signed per month. Choose one that fits your budget but also meets your needs effectively.

6. Customer Support

Consider software providers that offer reliable customer support. It can prove invaluable when you’re faced with technical issues or have questions about the software.

Choosing the right e-signature software is an essential step in optimizing your document signing process. By considering these factors, you’ll be able to select a solution that best fits your needs. I hope you found this guide helpful as you embark on your journey to adopting e-signature software.

E-signing into the future

Remember, adopting e-signature software isn’t just about changing how you sign documents. It’s not even an evolution – it’s ultimately about stepping into a more efficient, secure, and eco-friendly future.

Interested in how Workable’s own e-signing tools can help you in HR? Check it out for yourself.

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5 types of onboarding plans: it’s not just for your new hires https://resources.workable.com/tutorial/5-types-of-onboarding-plans Wed, 14 Jun 2023 15:24:11 +0000 https://resources.workable.com/?p=89124 The first thing most people think about when it comes to onboarding is that it’s for bringing new employees up to speed in your company. It is that – but it’s a lot more than just welcoming your newest hires. The typical employee lifecycle in a company often involves transitions, restructurings, developments, new product releases, […]

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The first thing most people think about when it comes to onboarding is that it’s for bringing new employees up to speed in your company. It is that – but it’s a lot more than just welcoming your newest hires.

The typical employee lifecycle in a company often involves transitions, restructurings, developments, new product releases, changes in strategy, and many other aspects that impact one’s day-to-day work processes.

All of these require an ‘onboarding’ if they want to continue to succeed.

Let’s look at the various situations that can benefit from onboarding planning. Keep in mind that all of them can have the same goal at the end: to prepare an employee for something new.

1. New hires

This is the most common type of onboarding plan. It’s designed to introduce new employees to the company’s culture, policies, procedures, org charts, and ultimately their own role in the organization.

Typically, this plan includes orientation sessions, one-on-one meetings, job-specific training, training on tools and softwares, introductory lunches, and so on.

The objective is to help new employees feel welcome and integrated into the team, and shorten the ramp to full productivity.

2. New project launches

Often, a company will launch a new feature, product or service that will involve new campaigns, processes, strategies and so on to get that out into the marketplace, introduce it to existing/new customers, and bring in new revenue.

This involves onboarding the various teams and employees who will be a part of that launch – and this includes details such as project goals, timelines, roles and responsibilities, and even learning the new product or service itself.

3. New sales strategies

Whether it’s due to the launch of something new, a restructuring of the sales function, a new market penetration or a sales kickoff, sales teams will need to be updated on new strategies so they can be set for success.

This can involve trainings on new sales techniques, product/service knowledge, customer research and market trends – all of which can be conducted through classroom or virtual sessions, role-playing, or one-on-one coaching.

4. Training and development

Learning & development is fast becoming a staple of any human resource strategy. L&D can be focused on new hires and existing employees alike – with a focus on both intangible and tangible skills growth.

Examples include trainings on diversity, equity and inclusion, effective communications, compliance assurance, and any other form of employee growth and development that can be carried through with an effective onboarding plan.

5. Acquisitions and mergers

Often in business, you’ll see acquisitions of other companies or technologies, or mergers with the same. When two divergent groups of employees or technologies come together, this necessitates an onboarding plan to ensure that they work together without losing traction.

This can include training on how to use and integrate new technologies, how to work with others, what the “other” company’s focal product or service is, familiarization with new policies and procedures, and understanding new systems, processes and tools.

Keep the eye on the prize

Let’s tie all this back to the core concept of “onboarding”. It is, ultimately, familiarizing an employee with an area with the goal of setting them for success.

Whether that’s getting a hire acquainted with their new job and company or building up an existing employee’s repertoire of skills, the end result is the same: they are getting the knowledge and resources they need to do their job better.

And, of course, if your employees are better at their work, your bottom line benefits.

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Choose the right employee management software: 8 top tips https://resources.workable.com/tutorial/how-to-choose-the-right-employee-management-software Thu, 22 Jun 2023 17:40:39 +0000 https://resources.workable.com/?p=89205 After mastering the fine art of creating a good employee management strategy and establishing employee management best practices, you’ll need to choose the right employee management software to manage it all. There are numerous employee management software systems available. When you look for one in your business, here are things you want to consider. 1. […]

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After mastering the fine art of creating a good employee management strategy and establishing employee management best practices, you’ll need to choose the right employee management software to manage it all.

There are numerous employee management software systems available. When you look for one in your business, here are things you want to consider.

1. Does it integrate with your existing tech stack?

Of course, you can choose employee management software software that does it all, but you can also pick and choose different software for different tasks. Software that can track employee performance goals and the time clock can make for easier reporting.

2. Is it easy to use?

Some software systems are intuitive; others are difficult. Some are plug-and-play, others will need some customization and coaching so you can get the most out of it. Remember, not everyone can be an expert in this software, yet you’ll still want them to use it regularly.

3. Can you manage access?

If you’re using employee management software to build career plans and track progress, you’ll want your employees to be involved, and allowing them to see and update their own records takes work off your plate.

4. What reporting options are there?

If you have to customize reports or download data into Excel and build your own reports, it’s not as valuable as having solid reporting characteristics.

5. Can it handle multi-state options?

Employment law is largely state-based. If all your employees are in one state, this isn’t an issue, but with today’s mobile workforce and an increasing number of people working from home, you may end up being multistate before you know it. What capabilities does your software have?

6. Can it keep up with the organizational structure?

Will it display reporting relationships and allow for easy maintenance of these structures? Can you quickly update the org chart when someone leaves, when a new hire enters, when there’s restructuring, or when there’s cross-company migration? Some softwares even have a drag-and-drop tool that allows you to do all of that.

7. Can it handle leave management, including multi-state and multi-country rules?

Legally protected leaves of absence vary from state to state and from country to country. Staying on top of this is crucial when maintaining compliance.

8. What is their customer service record?

You will need help from time to time because we’re not all so tech-savvy. Is the company known to be responsive and helpful? Can they work with you in a pinch?

Of course, there are company-specific questions you’ll have to ask to make sure your software works for you, but these should be a good start.

Sound employee management is key to retention

If you’re looking to improve your employee management, going through these steps can help get you on the right path towards happier employees and a stronger culture.

Four out of five employees will leave their jobs because of bad management according to a 2022 GoodHire study. Because management practices are so important to employees, improving your employee management methods can make a huge difference.

Your KPIs as an employer likely include employee retention, engagement and turnover. You’ll see a difference there when you have a solid employee management strategy and a software to strengthen that strategy.

Related: What is employee management?

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What is a floating holiday? Is it considered PTO? https://resources.workable.com/hr-terms/what-is-a-floating-holiday Mon, 31 Jul 2023 13:59:05 +0000 https://resources.workable.com/?p=89790 As an HR professional or an employer, you’re not a stranger to the complexities of managing time off. One concept that’s gaining traction is the idea of “floating holidays.” But what are they, and how can they benefit your organization? Let’s dive in. What are floating holidays? Floating holidays are typically paid days off that […]

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As an HR professional or an employer, you’re not a stranger to the complexities of managing time off. One concept that’s gaining traction is the idea of “floating holidays.” But what are they, and how can they benefit your organization? Let’s dive in.

What are floating holidays?

Floating holidays are typically paid days off that employees can use at their discretion. Unlike fixed holidays, such as Christmas or Independence Day, floating holidays can be used on any day that the employee chooses.

They were introduced to accommodate the diverse cultural and personal needs of employees, offering a more inclusive approach to time off.

Can you use a floating holiday anytime?

In most cases, yes. The beauty of floating holidays is their flexibility. However, company policies may dictate certain restrictions, such as requiring advance notice or prohibiting use during peak business periods. It’s important to clearly communicate these policies to avoid confusion.

For example, an employee might use a floating holiday to observe a religious event, celebrate a personal milestone, or simply enjoy a long weekend.

Are floating holidays paid out?

Typically, floating holidays are paid days off. However, whether unused days get paid out at the end of the year or upon termination varies by company. Some organizations may allow a carryover to the next year, while others may have a “use-it-or-lose-it” policy. It’s crucial to clarify these details in your company’s time off policy to ensure transparency.

Floating hours: What does it mean?

While floating holidays are entire days off, floating hours refer to flexible hours that an employee can add to their workday.

For instance, an employee might start work early one day and leave early another day.

This flexibility can boost employee satisfaction and work-life balance. However, like floating holidays, clear policies are needed to prevent misuse and ensure fair application.

How many companies offer floating holidays?

While exact numbers fluctuate, various HR surveys indicate that a significant number of companies – particularly those with diverse workforces – offer floating holidays.

This trend is growing as organizations recognize the benefits of flexible time off in attracting and retaining talent. As an HR professional or SMB employer, it’s worth considering if this approach aligns with your company culture and operational needs.

Floating days around the world

Floating days vary from country to country. In this section, we will discuss the most common cases worldwide.

Floating days in the US

Floating holidays in the US can be used for any day the employee chooses, but they are often used for observances like Martin Luther King Jr. Day, Presidents’ Day, or personal events like birthdays if these days are not already recognized by the employer.

Some companies also allow employees to use a floating holiday for New Year’s Eve if it falls on a weekend.

Floating days in Europe

In Europe, the practice of floating holidays is becoming increasingly common as companies recognize the need for more flexible time-off policies.

These holidays are often provided as additional paid leave, allowing employees to observe personal, national, religious, or cultural events not recognized as public holidays.

For instance, Spotify, a Swedish company, has implemented a policy where employees can work on a public holiday and then exchange it for a day off at another time that holds more personal significance.

Similarly, in Italy, an employee might choose to work on Christmas Day, a recognized public holiday, and then use that day off at a later time that is more personally meaningful.

In the UK, this concept is less common, but it’s gaining traction. Employees might use a floating holiday to observe a cultural event, religious holiday, or personal occasion that isn’t recognized as a public holiday. The specifics would depend on the company’s policy.

Floating days in Australia

In Australia, some companies offer a “floating” public holiday per year, which allows employees to “swap out” an Australian public holiday for another day during the year to celebrate a religious or cultural holiday such as Chinese New Year or Diwali.

This approach is part of a broader effort to promote inclusivity and accommodate the diverse cultural backgrounds of employees.

Floating days in Asia

In Asia, this concept varies due to the region’s cultural diversity and differing labor laws.

For example, in China, employees might use a floating holiday for cultural events like the Lantern Festival, which aren’t recognized as public holidays.

Similarly, in India, a floating holiday could be used to observe widely celebrated festivals such as Diwali, which isn’t a public holiday in all areas.

Meanwhile, in South Korea, floating holidays could be used for cultural celebrations like Seollal, the Korean New Year, or Chuseok, the harvest festival, if these aren’t already recognized as public holidays by the employer.

How to implement floating holidays in your company

Implementing floating holidays requires careful planning.

Start by reviewing your current time off policies and considering how they could fit in. Consult with legal counsel to ensure compliance with labor laws.

Communicate the changes clearly to your team, explaining the benefits and any restrictions. Be prepared to handle questions and possibly adjust the policy based on feedback.

Floating holidays offer a modern, flexible approach to time off that can enhance employee satisfaction and inclusivity.

By understanding and implementing these policies effectively, you can position your organization as a forward-thinking employer that values its employees’ diverse needs.

As with any HR initiative, clear communication and thoughtful planning are key to success. So, why not float the idea in your next team meeting?

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What is absence management? https://resources.workable.com/hr-terms/what-is-absence-management Fri, 18 Aug 2023 12:34:40 +0000 https://resources.workable.com/?p=89958 Absence management is the strategic approach taken by employers to control and reduce unplanned employee absenteeism, ensuring minimal disruption and maximizing workforce productivity. Every employee plays a pivotal role in the success of an organization. When employees are absent, especially unexpectedly, it can disrupt the workflow, leading to decreased productivity and potential financial losses. This […]

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Absence management is the strategic approach taken by employers to control and reduce unplanned employee absenteeism, ensuring minimal disruption and maximizing workforce productivity.

Every employee plays a pivotal role in the success of an organization. When employees are absent, especially unexpectedly, it can disrupt the workflow, leading to decreased productivity and potential financial losses.

This is where absence management comes into play. It’s a little different from time-off management, which covers pre-approved and pre-planned time off.

What is absence management?

Absence management is a program designed to control absences due to various reasons such as illness, injury, or other emergencies. It encompasses policies and action plans tailored to monitor and reduce unplanned leaves, which are absences not scheduled in advance or those that employers cannot predict or control.

Examples include short-term sick leave, long-term medical leaves, lateness, unauthorized leaves, and more.

Why is absence management important?

Absence management is crucial for several reasons.

The importance of effective absence management cannot be overstated. From a financial perspective, unplanned absences can be a significant drain on resources.

Since 2019, organizations believing in underreported absences rose from 36% to 55% by 2023, post-COVID.

Average absence days per employee annually increased by 2.6 days since pre-COVID times.

The direct cost of absence per employee surged from $3,395 to $4,025. Four out of five (80%) surveyed companies attributed increased absences to COVID restrictions.

Beyond the monetary implications, absenteeism directly affects the productivity of an organization.

Tasks might face delays, or the overall quality of work could see a decline.

Furthermore, when some employees are absent, others might have to shoulder additional responsibilities, leading to increased stress and potential burnout.

This can have a cascading effect, where the increased workload on present employees might lead to further absences.

Moreover, in sectors where customer or client interaction is frequent, inconsistent staffing can lead to a decline in the quality of service provided.

Benefits of absence management

The benefits of a well-implemented absence management system are manifold. For starters, it leads to improved productivity.

By proactively addressing and reducing the root causes of absenteeism, companies can maintain a consistent and productive workforce. This, in turn, translates to cost savings.

Fewer unplanned absences mean fewer disruptions and a more streamlined operation.

Additionally, by fostering a supportive work environment where absenteeism is addressed, companies can boost employee morale and job satisfaction.

Lastly, in customer-facing roles, consistent staffing ensures that clients and customers receive a uniform and high standard of service.

How to track absence?

To get a grip on absence management, it’s imperative for organizations to have a robust system in place to track all instances of absenteeism.

Modern tools, such as self-service HRIS systems, can be invaluable in recording and analyzing this data.

Regular reviews of this data can help organizations identify any emerging trends or patterns related to absenteeism.

Open communication is another cornerstone of effective absence management.

By ensuring that there are open channels of communication between employees and management, organizations can gain insights into the reasons behind absences and address any underlying issues.

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What is preboarding? https://resources.workable.com/hr-terms/what-is-preboarding Fri, 30 Jun 2023 13:51:34 +0000 https://resources.workable.com/?p=89353 So, what is preboarding? Preboarding is a proactive employee onboarding process that takes place before a new hire’s first day of work. It’s the steps taken before the actual onboarding process begins, and usually involves the logistical and bureaucratic aspects of bringing a new employee into the company such as, for instance, HR paperwork, insurance, […]

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So, what is preboarding? Preboarding is a proactive employee onboarding process that takes place before a new hire’s first day of work. It’s the steps taken before the actual onboarding process begins, and usually involves the logistical and bureaucratic aspects of bringing a new employee into the company such as, for instance, HR paperwork, insurance, tax forms, and the like. Other parts of preboarding include introductions, welcomes, IT setup, and more.

With a focus on providing valuable insights and practical advice, this article will break down what preboarding is, when it occurs, best practices, and when to include it in your HR work – all within a concise 600-word limit.

When does preboarding occur?

Preboarding starts right after a successful job offer is accepted by the candidate, continuing until their first day at work. This interactive phase acts as a bridge between recruitment and actual onboarding, enhancing employee engagement and preparing new hires for their roles.

Best practices for preboarding

Implementing effective preboarding practices engages new hires from the start, laying a foundation for a positive work experience. Here are some best practices you can apply to your preboarding process:

Send a welcome message

A simple yet crucial step, sending a welcoming email or personalized video can make new hires feel appreciated and excited to join your organization.

Provide company information

Offer comprehensive company information, including values, culture, and mission statement, to help familiarize the new hires with the organization. This can be done through an employee handbook, a series of videos, or easy-to-digest infographics.

Begin paperwork early

Send essential documentation like contracts, tax forms, and policy acknowledgments in advance. Utilizing e-signature services or onboarding software can speed up the process and simplify record-keeping.

Introduce new hires to the team

Connecting new employees to their colleagues before they start can foster a sense of belonging. Organize a virtual meet-and-greet or encourage team members to send greeting emails to set a positive tone.

Assign a mentor

Pairing new hires with dedicated mentors can further facilitate their integration into the team and provide them with valuable support from day one.

Outline expectations and goals

Clearly explain job responsibilities, expectations, and initial goals to help new hires feel more prepared. Provide details on their work schedule, reporting structure, and key performance indicators.

Facilitate IT setup

Coordinate with your IT department to set up necessary tools, access, and equipment ahead of time, ensuring a smooth start on their first day.

Offer training materials

Provide access to relevant training resources like videos, articles, or e-learning courses, fostering professional growth from the beginning.

Including preboarding in your HR work

Incorporating preboarding into your HR strategy is essential, regardless of company size or industry. It enables new hires to hit the ground running and feel genuinely welcomed, thus reducing turnover rates and increasing overall job satisfaction. Consider adopting preboarding in your HR work in the following scenarios:

  • New hires: Preboarding is vital for every new employee, regardless of their position or experience level.
  • Internal transfers: When an employee is transitioning to a new department or role within the company, preboarding can ease the shift.
  • Reboarding: Preboarding practices can be adapted for employees returning from an extended leave of absence or rejoining after a temporary departure.
  • Seasonal or temporary hires: Even short-term hires can benefit from preboarding, improving overall productivity and engagement.

Ultimately, a well-planned and effective preboarding process is a valuable addition to your HR work and lays the foundation for new hire success. By following the best practices outlined above, you can create a tailored preboarding experience that benefits both your employees and your organization.

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Sample Accident Reporting Policy https://resources.workable.com/accident-reporting-company-policy Fri, 29 Jan 2016 13:26:36 +0000 https://resources.workable.com/?p=3663 The Accident Reporting Policy outlines procedures for reporting on-the-job accidents. It emphasizes timely reporting for proper investigation and reinforcement of preventative measures. The policy covers minor to severe injuries and incidents resulting from negligence or inadequate safety precautions, affecting both employees and visitors. This Accident Reporting company policy sample is ready to be tailored to your company’s needs […]

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The Accident Reporting Policy outlines procedures for reporting on-the-job accidents. It emphasizes timely reporting for proper investigation and reinforcement of preventative measures. The policy covers minor to severe injuries and incidents resulting from negligence or inadequate safety precautions, affecting both employees and visitors.

This Accident Reporting company policy sample is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies. It can be modified as an incident reporting policy as needed.

The accident reporting policy should include:

  1. Types of Accidents: Definitions of incidents that must be reported, from minor injuries to severe accidents
  2. Reporting Obligations: Emphasizing the importance of timely reporting and detailing what should be included in reports
  3. Procedure: Steps to follow when witnessing or involved in an accident, including notifying supervisors or HR and completing official forms

accident-report-cp

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Solicitation company policy https://resources.workable.com/solicitation-company-policy Thu, 07 Jan 2016 16:17:46 +0000 https://resources.workable.com/?p=3393 The Solicitation Policy defines the company’s stance on solicitation activities within its premises. It sets clear boundaries for distributing materials and soliciting funds, donations, or signatures, ensuring a non-disruptive work environment. The policy applies to employees, visitors, and external partners during working hours. This Solicitation company policy template is ready to be tailored to your company’s needs […]

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The Solicitation Policy defines the company’s stance on solicitation activities within its premises. It sets clear boundaries for distributing materials and soliciting funds, donations, or signatures, ensuring a non-disruptive work environment. The policy applies to employees, visitors, and external partners during working hours.

This Solicitation company policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

The solicitation policy should include:

  1. Definition of solicitation: Clarifying what constitutes solicitation, such as seeking donations, selling merchandise, or requesting political support
  2. Guidelines for employees: Rules for when and how employees can solicit from colleagues without causing disturbances
  3. Restrictions for non-employees: Prohibitions for non-employees, including former employees, regarding solicitation on company premises

solicitation company policy

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Workplace Visitor Policy https://resources.workable.com/workplace-visitor-policy-template Tue, 28 Mar 2017 12:09:45 +0000 https://resources.workable.com/?p=8991 The Workplace Visitor Policy sets guidelines for receiving visitors at company premises. It aims to ensure safety, prevent distractions, and protect company property. The policy covers personal visitors, contractors, vendors, and other types of visitors, detailing their access rights, responsibilities, and expected behavior. This Workplace Visitor Policy template is ready to be tailored for your […]

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The Workplace Visitor Policy sets guidelines for receiving visitors at company premises. It aims to ensure safety, prevent distractions, and protect company property. The policy covers personal visitors, contractors, vendors, and other types of visitors, detailing their access rights, responsibilities, and expected behavior.

This Workplace Visitor Policy template is ready to be tailored for your company’s needs and should be considered a starting point for setting up your employment policies. The Workplace Visitor Policy may also be referred to as a Company Visitor Policy.

The workplace visitor policy should include:

  1. Visitor Sign-In and Identification: Procedures for visitors to sign in, show ID, and receive visitor passes
  2. Guidelines for Personal Visitors: Rules for employees bringing personal visitors and the areas they can access
  3. Contractors and Service Vendors: Provisions for contractors and vendors, including badge requirements and access limitations

workplace visitor policy

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Payroll Advance policy https://resources.workable.com/payroll-advance-policy Fri, 07 Apr 2017 15:47:54 +0000 https://resources.workable.com/?p=10114 The Payroll Advance Policy outlines the company’s guidelines for providing short-term emergency loans to employees. It defines eligibility criteria, legitimate reasons for requesting an advance, repayment terms, and the process for application. The policy ensures fairness, transparency, and adherence to legal requirements. This Payroll Advance policy template is ready to be tailored to your company’s […]

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The Payroll Advance Policy outlines the company’s guidelines for providing short-term emergency loans to employees. It defines eligibility criteria, legitimate reasons for requesting an advance, repayment terms, and the process for application. The policy ensures fairness, transparency, and adherence to legal requirements.

This Payroll Advance policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

This payroll advance policy should include:

  1. Eligibility criteria: Defining who can request a payroll advance, such as permanent employees who have completed their probation period.
  2. Reasons for requesting Advance: Distinguishing between legitimate and non-legitimate reasons for seeking an advance.
  3. Repayment terms: Detailing how the advanced amount will be deducted from future paychecks, including possible installment options.

advance paycheck policy

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Internal hiring process policy https://resources.workable.com/internal-hiring-process-policy Fri, 20 Apr 2018 12:23:42 +0000 https://resources.workable.com/?p=31017 The Internal Hiring Process Policy outlines the company’s approach to hiring from within its existing workforce. It emphasizes career growth, internal mobility, and transparent procedures. The policy details the process for posting jobs, evaluating applications, interviewing, and ensuring confidentiality throughout the hiring process. This internal hiring process policy template is ready to be tailored to […]

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The Internal Hiring Process Policy outlines the company’s approach to hiring from within its existing workforce. It emphasizes career growth, internal mobility, and transparent procedures. The policy details the process for posting jobs, evaluating applications, interviewing, and ensuring confidentiality throughout the hiring process.

This internal hiring process policy template is ready to be tailored to your company’s needs. Add or delete parts according to your own internal hiring strategies and modify the tone and language to match your company’s voice.

This internal hiring process policy should include:

  1. Guidelines for Posting and Communication: How and where job vacancies are communicated to existing employees
  2. Evaluation and Interview Procedures: Steps for assessing internal applications and conducting interviews
  3. Confidentiality and Internal Mobility: Ensuring application confidentiality and encouraging employees to explore roles across teams and departments

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Record retention policy https://resources.workable.com/record-retention-policy Fri, 10 Feb 2017 14:59:13 +0000 https://resources.workable.com/?p=8449 The Record Retention Policy provides guidelines for creating, preserving, and accessing company records. It ensures records are accurate, secure, and maintained for specified durations. The policy covers electronic and physical records, their protection, retention periods, and procedures for discarding them post-retention. This Record Retention policy template is ready to be tailored for your company’s needs […]

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The Record Retention Policy provides guidelines for creating, preserving, and accessing company records. It ensures records are accurate, secure, and maintained for specified durations. The policy covers electronic and physical records, their protection, retention periods, and procedures for discarding them post-retention.

This Record Retention policy template is ready to be tailored for your company’s needs and is a starting point for setting up your employment policies.

This record retention policy should include:

  1. Guidelines for creating records: Ensuring accuracy, proper categorization, and marking confidential records appropriately
  2. Authorization levels: Determining who can access specific records and ensuring confidentiality and data protection
  3. Retention and discarding procedures: Specifying the duration for retaining records and the methods for safely discarding them after the retention period

recordkeeping-policy-shutterstock_562590175

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Jury duty company policy https://resources.workable.com/jury-duty-company-policy Fri, 29 Jul 2016 14:34:17 +0000 https://resources.workable.com/?p=6085 The Jury Duty Company Policy outlines provisions for employees summoned for jury duty. It emphasizes supporting employees in fulfilling their civic responsibilities without income loss. The policy details jury duty pay, relevant procedures, and adheres to all applicable federal and state laws. This Jury Duty policy sample is ready to be tailored to your company’s needs and should […]

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The Jury Duty Company Policy outlines provisions for employees summoned for jury duty. It emphasizes supporting employees in fulfilling their civic responsibilities without income loss. The policy details jury duty pay, relevant procedures, and adheres to all applicable federal and state laws.

This Jury Duty policy sample is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

This jury duty policy should include:

  1. Guidelines on jury duty pay: Specifying the duration of paid or unpaid leave for exempt and hourly employees
  2. Documentation requirements: Asking employees to provide a copy of their summons and proof of service
  3. Provisions for inconvenient timings: Procedures for requesting postponements if the summons clashes with crucial company operations

jury duty policy

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Employee bonus policy template https://resources.workable.com/employee-bonus-policy-template Thu, 04 Jan 2018 14:01:08 +0000 https://resources.workable.com/?p=29372 The Employee Bonus Policy outlines the company’s approach to awarding bonuses to employees. It emphasizes rewarding hard work and contributions to the company’s success. The policy details eligibility, types of bonuses (lump-sum, year-end, incentive plans), and the procedures for granting these bonuses. This employee bonus policy template is ready to be tailored to your company’s […]

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The Employee Bonus Policy outlines the company’s approach to awarding bonuses to employees. It emphasizes rewarding hard work and contributions to the company’s success. The policy details eligibility, types of bonuses (lump-sum, year-end, incentive plans), and the procedures for granting these bonuses.

This employee bonus policy template is ready to be tailored to your company’s needs and can be a starting point for setting up your employment policies.

This employee bonus policy should include:

  1. Clear criteria for eligibility: Defining which employees qualify for bonuses and under what conditions
  2. Types of bonuses: Differentiating between lump-sum bonuses, year-end bonuses, and incentive plans, and detailing the conditions for each
  3. Procedures for application and approval: Explaining how bonuses are recommended, approved, and disbursed

employee bonus policy

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Third party harassment policy https://resources.workable.com/third-party-harassment-policy Fri, 30 Mar 2018 09:46:08 +0000 https://resources.workable.com/?p=30918 The Third Party Harassment Policy outlines guidelines to address harassment faced by employees from external parties. It emphasizes zero tolerance towards such behavior, detailing reporting mechanisms, investigation procedures, and protective measures for victims. The policy covers harassment from customers, vendors, contractors, and prospective clients. This third party harassment policy template can be tailored to your […]

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The Third Party Harassment Policy outlines guidelines to address harassment faced by employees from external parties. It emphasizes zero tolerance towards such behavior, detailing reporting mechanisms, investigation procedures, and protective measures for victims. The policy covers harassment from customers, vendors, contractors, and prospective clients.

This third party harassment policy template can be tailored to your company. Use it in combination with a complete workplace harassment policy to protect your employees and provide guidelines on reporting and addressing harassment.

This third party harassment policy should include:

  1. Clear definitions and examples of what constitutes harassment, including seemingly harmless actions and inappropriate jokes
  2. Detailed reporting procedures: How employees can report harassment, the role of HR in investigations, and the steps taken to address the issue
  3. Protection and support for victims: Ensuring no retaliation, offering support services, and ensuring job and benefits remain unaffected

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Sabbatical Leave policy https://resources.workable.com/sabbatical-leave-policy Mon, 09 Oct 2017 09:48:03 +0000 https://resources.workable.com/?p=26063 The Sabbatical Leave Policy provides guidelines for granting extended leaves to long-term employees. It encourages rejuvenation, innovation, and personal growth. The policy details eligibility, duration, and procedures, ensuring employees can take time off while maintaining their employment status and benefits. This sabbatical leave policy template is ready to be tailored to your company’s needs. Use […]

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The Sabbatical Leave Policy provides guidelines for granting extended leaves to long-term employees. It encourages rejuvenation, innovation, and personal growth. The policy details eligibility, duration, and procedures, ensuring employees can take time off while maintaining their employment status and benefits.

This sabbatical leave policy template is ready to be tailored to your company’s needs. Use it as a starting point to set up your employment policies.

This sabbatical leave policy should include:

  1. Eligibility criteria and duration: Specifying which employees qualify and the length of the sabbatical based on years of service
  2. Purpose and use of sabbatical: Whether for personal growth, research, or other reasons, and any job-related outcomes expected
  3. Procedure for application and approval: Detailing how employees can request sabbatical leave, and the criteria managers should consider when approving or denying requests

sabbatical leave policy

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Flexible working hours policy https://resources.workable.com/flexible-hours-company-policy Mon, 16 Nov 2015 16:38:41 +0000 https://resources.workable.com/?p=2676 The Employee Flexible Hours Policy describes provisions for employees seeking alternative working schedules. It recognizes various reasons for flexible hours, such as parenting, medical appointments, and work-life balance. The policy details different flexible arrangements and the criteria for eligibility, ensuring clarity and fairness. This Flexible Hours Company Policy template is ready to be tailored to your […]

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The Employee Flexible Hours Policy describes provisions for employees seeking alternative working schedules. It recognizes various reasons for flexible hours, such as parenting, medical appointments, and work-life balance. The policy details different flexible arrangements and the criteria for eligibility, ensuring clarity and fairness.

This Flexible Hours Company Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies. A flexible hours policy may also be referred to as a flexible working hours policy or a flexible work schedule policy.

This flexible hours policy should include:

  1. Different types of flexible arrangements, like flexible working time, reduced hours, compressed week, “flexible year”, and job sharing
  2. Criteria to determine eligibility, considering the nature of the job, team needs, impact on colleagues, duration of the arrangement, and customer impact
  3. A clear procedure for initiating, approving, and documenting flexible schedule requests, ensuring transparency and mutual agreement

flexible-hours-cp

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Employee Referral Program Policy https://resources.workable.com/employee-referral-program-policy Fri, 04 Nov 2016 13:15:38 +0000 https://resources.workable.com/?p=6909 The Employee Referral Program Policy outlines the company’s procedures for employee referrals. It emphasizes the value of referrals, detailing rewards for successful referrals and conditions for participation. The policy ensures fairness, clarity, and promotes the hiring of quality candidates through employee networks. This Employee Referral Program Policy template is ready to be tailored to your company’s needs. […]

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The Employee Referral Program Policy outlines the company’s procedures for employee referrals. It emphasizes the value of referrals, detailing rewards for successful referrals and conditions for participation. The policy ensures fairness, clarity, and promotes the hiring of quality candidates through employee networks.

This Employee Referral Program Policy template is ready to be tailored to your company’s needs. It should be considered a starting point for setting up your employment policies. This may also be called a Employee Referral Policy.

This employee referral policy should include:

  1. Details on referral bonuses, specifying the rewards for successful referrals and any additional incentives for hard-to-fill roles.
  2. Eligibility criteria for participation, clarifying who can and cannot participate in the referral program.
  3. Conditions for referred candidates, such as the requirement that they haven’t applied within the last year and are hired as permanent employees.

employee referral program

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Occupational / Workplace health and safety policy https://resources.workable.com/workplace-health-and-safety-company-policy Tue, 01 Dec 2015 16:53:03 +0000 https://resources.workable.com/?p=2862 The Workplace Health and Safety policy outlines the company’s commitment to ensuring a safe and hazard-free environment for its employees. It details preventative actions, emergency management, and additional measures to promote health and safety, emphasizing the importance of adhering to established guidelines and procedures. This Occupational / Workplace Health and Safety Policy template is ready […]

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The Workplace Health and Safety policy outlines the company’s commitment to ensuring a safe and hazard-free environment for its employees. It details preventative actions, emergency management, and additional measures to promote health and safety, emphasizing the importance of adhering to established guidelines and procedures.

This Occupational / Workplace Health and Safety Policy template is ready to be tailored to your company’s needs and is designed as a starting point for establishing employment policies on occupational health and safety, or OHS. A Workplace Health and Safety Policy may also be referred to as an Occupational Health and Safety (OHS) policy.

This workplace health and safety policy should include:

  1. Preventative action guidelines, detailing risk assessments, job hazard analysis, and measures to avoid workplace-related injuries or illnesses
  2. Emergency management provisions, including plans for dealing with sudden catastrophes like fires, floods, and other emergencies
  3. Additional measures such as updating the policy based on legislative changes, analyzing past incidents, and establishing clear procedures for accident reporting

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Company Holiday policy template https://resources.workable.com/company-holiday-policy Fri, 19 May 2017 10:29:37 +0000 https://resources.workable.com/?p=14209 The Company Holiday policy details the holidays recognized by the company and provides guidelines for holiday pay. It covers observed state, national, and religious holidays, ensuring employees are informed about their entitlements. The policy also addresses scenarios when employees work on holidays or are on leave during them. This Holiday policy template is ready to […]

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The Company Holiday policy details the holidays recognized by the company and provides guidelines for holiday pay. It covers observed state, national, and religious holidays, ensuring employees are informed about their entitlements. The policy also addresses scenarios when employees work on holidays or are on leave during them.

This Holiday policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies on holiday pay and overtime.

The company holiday policy should include:

  1. A list of observed holidays, distinguishing between state, national, and other significant days
  2. Guidelines on working during holidays, including compensation details for both exempt and non-exempt employees
  3. Provisions for religious holidays, ensuring respect for diversity and anti-discrimination practices

company holiday policy

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International Recruitment Policy https://resources.workable.com/international-recruitment-policy Tue, 12 Jun 2018 13:42:31 +0000 https://resources.workable.com/?p=31312 The Employee Wellness Program policy emphasizes the company’s commitment to promoting employee health and well-being. It provides resources, personalized wellness plans, and incentives to encourage participation. The policy ensures fairness, confidentiality, and adherence to legal guidelines while fostering a healthier work environment. This sample International Recruitment Policy template describes the four global staffing approaches: ethnocentric, […]

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The Employee Wellness Program policy emphasizes the company’s commitment to promoting employee health and well-being. It provides resources, personalized wellness plans, and incentives to encourage participation. The policy ensures fairness, confidentiality, and adherence to legal guidelines while fostering a healthier work environment.

This sample International Recruitment Policy template describes the four global staffing approaches: ethnocentric, polycentric geocentric, regiocentric, and it will help you set up your own international staffing strategy.

This international recruitment policy should include:

  1. Clear definitions of different staffing approaches, such as ethnocentric, polycentric, regiocentric, and geocentric
  2. Guidelines on the recruitment and selection process, detailing the steps to decide on the best staffing approach, budget allocation, and candidate evaluation
  3. Provisions for legal considerations, including work permits, immigration policies, and tax implications for international hires

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Employee Wellness Program Policy https://resources.workable.com/employee-wellness-policy Wed, 30 Nov 2016 14:32:20 +0000 https://resources.workable.com/?p=7083 The Employee Wellness Program policy emphasizes the company’s commitment to promoting employee health and well-being. It provides resources, personalized wellness plans, and incentives to encourage participation. The policy ensures fairness, confidentiality, and adherence to legal guidelines while fostering a healthier work environment. This Employee Wellness Program Policy is ready to be tailored to your company’s needs […]

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The Employee Wellness Program policy emphasizes the company’s commitment to promoting employee health and well-being. It provides resources, personalized wellness plans, and incentives to encourage participation. The policy ensures fairness, confidentiality, and adherence to legal guidelines while fostering a healthier work environment.

This Employee Wellness Program Policy is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies. Good employee health can make a difference in the workplace.

Use this policy sample to get some good employee wellness program ideas. The employee wellness program policy may also be called an employee wellness policy, corporate wellness policy, workplace wellness policy or company wellness policy.

This employee wellness policy should include:

  1. Definitions and examples of wellness resources, such as nap rooms, fitness activities, and stress management seminars
  2. Guidelines on participation, emphasizing its voluntary nature, and detailing incentives for achieving wellness objectives
  3. Provisions for employees with disabilities, ensuring equal access to the wellness program and making necessary accommodations

employee wellness program

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Employee breaks company policy template https://resources.workable.com/employee-breaks-policy-template Thu, 10 Aug 2017 14:07:55 +0000 https://resources.workable.com/?p=21715 The Employee Breaks policy delineates guidelines for employees taking breaks during their workday. It promotes a balanced work environment, detailing types of breaks like meal, rest, restroom, and breastfeeding breaks. The policy ensures compliance with local laws and emphasizes the importance of health and productivity. This employee breaks policy template is ready to be tailored […]

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The Employee Breaks policy delineates guidelines for employees taking breaks during their workday. It promotes a balanced work environment, detailing types of breaks like meal, rest, restroom, and breastfeeding breaks. The policy ensures compliance with local laws and emphasizes the importance of health and productivity.

This employee breaks policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your company policies.

The employee breaks policy should include:

  1. Specific types of breaks, such as meal, rest, restroom, and breastfeeding breaks, with their respective durations
  2. Guidance on how working hours are affected by different breaks, distinguishing between paid and unpaid breaks
  3. Provisions for special circumstances, like mandatory breaks, working during breaks, unforeseen breaks, and breaks for minorsemployee breaks policy

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Employee Confidentiality Policy https://resources.workable.com/confidentiality-company-policy Fri, 08 Jan 2016 16:28:06 +0000 https://resources.workable.com/?p=3415 The Confidentiality policy establishes guidelines for employees regarding the handling and protection of confidential information. It emphasizes the importance of safeguarding sensitive data related to clients, partners, and the company, detailing the measures to be taken and the consequences of breaches. This sample Employee Confidentiality Policy template is ready to be tailored to your company’s […]

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The Confidentiality policy establishes guidelines for employees regarding the handling and protection of confidential information. It emphasizes the importance of safeguarding sensitive data related to clients, partners, and the company, detailing the measures to be taken and the consequences of breaches.

This sample Employee Confidentiality Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

The confidentiality policy should include:

  1. Definitions and examples of what constitutes confidential information, such as unpublished financial data, customer lists, and proprietary business processes
  2. Clear guidelines on what employees should and shouldn’t do with confidential information, including storage, access, and disclosure
  3. Consequences and disciplinary actions for breaches, ensuring employees understand the ramifications of policy violations

confidentiality-cp

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Employer Paternity Leave Policy https://resources.workable.com/paternity-leave-company-policy Wed, 13 Jan 2016 12:44:19 +0000 https://resources.workable.com/?p=3476 The Paternity Leave policy outlines provisions for male employees becoming fathers through birth, adoption, or foster care. It emphasizes the company’s support for new fathers, detailing eligibility, duration, and procedures for taking leave, ensuring a balance between work commitments and new parental responsibilities. This Employer Paternity Leave company policy template is ready to be tailored to […]

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The Paternity Leave policy outlines provisions for male employees becoming fathers through birth, adoption, or foster care. It emphasizes the company’s support for new fathers, detailing eligibility, duration, and procedures for taking leave, ensuring a balance between work commitments and new parental responsibilities.

This Employer Paternity Leave company policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies. The employer paternity leave policy may also be called a parental leave policy.

The paternity leave policy should include:

  1. Eligibility criteria for employees to request paternity leave, including duration of employment and nature of parenthood (birth, adoption, surrogacy).
  2. Specific procedures for requesting and extending paternity leave, including documentation and notice periods.
  3. Details on leave duration, whether it’s paid or unpaid, and provisions for alternate arrangements like part-time work.

paternity leave policy

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Disciplinary action company policy https://resources.workable.com/disciplinary-action-company-policy Wed, 09 Dec 2015 11:18:51 +0000 https://resources.workable.com/?p=2967 The Disciplinary Action policy outlines procedures for addressing employee misconduct or inadequate performance. It ensures employees are aware of the repercussions of their actions and provides a structured approach to handle violations, ranging from verbal warnings to termination, based on the severity of the offense. This Disciplinary Action company policy template is ready to be tailored to […]

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The Disciplinary Action policy outlines procedures for addressing employee misconduct or inadequate performance. It ensures employees are aware of the repercussions of their actions and provides a structured approach to handle violations, ranging from verbal warnings to termination, based on the severity of the offense.

This Disciplinary Action company policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

The Disciplinary Action policy should include:

  1. Stages of disciplinary procedures, from verbal warnings to termination
  2. Specific scenarios and corresponding starting stages of the disciplinary procedure
  3. Documentation requirements for each stage and provisions for appeals

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Employee promotion policy template https://resources.workable.com/promotion-policy Thu, 29 Jun 2017 09:56:56 +0000 https://resources.workable.com/?p=18138 The Employee Promotion policy outlines the guidelines for advancing employees within the company. It emphasizes merit-based advancements, ensuring fairness and transparency. The policy details the criteria for promotion, the process to follow, and the responsibilities of managers in promoting employees. This employee promotion policy template is ready to be tailored to your company’s needs and […]

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The Employee Promotion policy outlines the guidelines for advancing employees within the company. It emphasizes merit-based advancements, ensuring fairness and transparency. The policy details the criteria for promotion, the process to follow, and the responsibilities of managers in promoting employees.

This employee promotion policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

This promotion policy should include:

  1. Criteria for promotion, such as experience, performance reviews, and skillset matching.
  2. Processes for standard promotions, including discussions with HR and the employee.
  3. Guidelines for internal job postings, ensuring equal consideration of all internal applications.

employee promotion policy

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Employee Training and Development Policy https://resources.workable.com/employee-development-company-policy Fri, 09 Sep 2016 14:08:41 +0000 https://resources.workable.com/?p=6523 The Employee Development policy outlines the company’s commitment to continuous professional development (CPD) through various learning programs and activities. It emphasizes the importance of skill enhancement for employees to perform better and achieve personal growth, benefiting both the individual and the organization. This Employee Training and Development Policy is ready to be tailored to your company’s […]

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The Employee Development policy outlines the company’s commitment to continuous professional development (CPD) through various learning programs and activities. It emphasizes the importance of skill enhancement for employees to perform better and achieve personal growth, benefiting both the individual and the organization.

This Employee Training and Development Policy is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies. An employee training and development policy may also be referred to as Staff Training and Development Policy or Employee Development Policy.

The Employee Training and Development policy should include:

  1. Guidelines on individual and corporate training programs and their eligibility criteria
  2. Provisions for external training sessions, including budget and time allocations
  3. Responsibilities of employees, managers, and HR in fostering a culture of continuous learning

employee development policy

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Employee relationships in the workplace policy https://resources.workable.com/workplace-romance-policy-example Tue, 15 May 2018 13:58:24 +0000 https://resources.workable.com/?p=31072 The Workplace Romance policy provides guidelines for employees engaged in romantic or sexual relationships with colleagues. It aims to ensure professionalism, prevent conflicts of interest, and maintain a harmonious work environment while respecting individual freedoms and choices. Customize this workplace romance policy based on your company’s attitude toward employee dating. Add or delete parts to […]

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The Workplace Romance policy provides guidelines for employees engaged in romantic or sexual relationships with colleagues. It aims to ensure professionalism, prevent conflicts of interest, and maintain a harmonious work environment while respecting individual freedoms and choices.

Customize this workplace romance policy based on your company’s attitude toward employee dating. Add or delete parts to communicate applicable rules regarding romantic relationships in the workplace and preserve harmony and fairness among all employees.

The workplace romance policy should include:

  1. Guidelines on acceptable behavior when expressing romantic interest in a colleague.
  2. Disclosure requirements for relationships lasting beyond a specified duration.
  3. Specific rules for managers dating subordinates or colleagues from different departments

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Employee progressive discipline policy template https://resources.workable.com/progressive-discipline-policy Fri, 28 Apr 2017 12:58:28 +0000 https://resources.workable.com/?p=12555 The Progressive Discipline policy outlines steps to address employee misconduct. It acknowledges human errors and aims to give employees opportunities to rectify their behavior. The policy ensures serious offenses are investigated and appropriately dealt with, providing a structured approach to discipline within the organization. This Progressive Discipline policy template is ready to be tailored for […]

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The Progressive Discipline policy outlines steps to address employee misconduct. It acknowledges human errors and aims to give employees opportunities to rectify their behavior. The policy ensures serious offenses are investigated and appropriately dealt with, providing a structured approach to discipline within the organization.

This Progressive Discipline policy template is ready to be tailored for your company’s needs and should be considered a starting point for setting up your employment policies.

The progressive discipline policy should include:

  1. Verbal warnings to address initial minor infractions
  2. Formal reprimands and meetings to address recurring or more serious issues
  3. Penalties and termination procedures for persistent or severe violations

progressive discipline policy

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Company Overtime Policy Sample https://resources.workable.com/overtime-company-policy Tue, 12 Jan 2016 11:11:29 +0000 https://resources.workable.com/?p=3472 The company overtime policy outlines the procedures for compensating employees who work beyond their standard schedule. It aims to ensure consistent and correct compensation, minimize overtime abuse, and adhere to legal guidelines. The policy differentiates between exempt and non-exempt employees and addresses excessive overtime concerns. This Company Overtime Policy template is ready to be tailored to […]

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The company overtime policy outlines the procedures for compensating employees who work beyond their standard schedule. It aims to ensure consistent and correct compensation, minimize overtime abuse, and adhere to legal guidelines. The policy differentiates between exempt and non-exempt employees and addresses excessive overtime concerns.

This Company Overtime Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

The overtime policy should include:

  1. Definition of “standard working hours” and what qualifies as “overtime”
  2. Classification of employees as exempt or non-exempt according to overtime pay laws
  3. Procedures for recording overtime and ensuring accurate compensation

overtime company policy

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Employment of relatives company policy https://resources.workable.com/employment-of-relatives-company-policy Tue, 05 Jan 2016 11:10:18 +0000 https://resources.workable.com/?p=3360 The employment of relatives policy outlines the company’s stance on hiring individuals related by blood or marriage. While not rejecting candidates based on relations, the policy aims to prevent nepotism, favoritism, and conflicts of interest, ensuring a fair and unbiased workplace. This Employment of Relatives company policy template is ready to be tailored to your company’s needs […]

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The employment of relatives policy outlines the company’s stance on hiring individuals related by blood or marriage. While not rejecting candidates based on relations, the policy aims to prevent nepotism, favoritism, and conflicts of interest, ensuring a fair and unbiased workplace.

This Employment of Relatives company policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

This employment of relatives policy should include:

  1. Definition of “relatives” and the scope of relationships covered.
  2. Guidelines to prevent favoritism or conflicts of interest, especially in supervisory/reporting relationships.
  3. Disciplinary actions for unreported relationships or incidents of favoritism.

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Former Employee Rehire Policy https://resources.workable.com/employee-rehire-policy Fri, 07 Oct 2016 13:04:49 +0000 https://resources.workable.com/?p=6725 This policy outlines the guidelines and procedures for rehiring former employees. It details the circumstances under which a former employee might be considered for rehire, including reasons for their previous departure. The policy also specifies eligibility criteria, benefits, and the commitment to equal opportunity practices. This Employee rehire policy template is ready to be tailored to […]

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This policy outlines the guidelines and procedures for rehiring former employees. It details the circumstances under which a former employee might be considered for rehire, including reasons for their previous departure. The policy also specifies eligibility criteria, benefits, and the commitment to equal opportunity practices.

This Employee rehire policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

This employee rehire policy should include:

  1. Eligibility criteria: Details on which former employees can be considered for rehiring based on their reasons for leaving and performance.
  2. Employee status and benefits: Information on how rehired employees are classified and the benefits they might receive.
  3. Fair decisions and procedures: A commitment to equal opportunity practices and the procedure to follow when a former employee applies for a position.employee rehire policy

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Employee Internet Usage Policy https://resources.workable.com/internet-usage-policy Fri, 20 Jan 2017 17:07:56 +0000 https://resources.workable.com/?p=8185 The Employee Internet Usage Policy outlines guidelines for using the company’s internet connection, network, and equipment. It aims to prevent inappropriate or illegal internet use that jeopardizes the company’s legality and reputation. The policy covers appropriate usage, confidentiality, data protection, and consequences for violations. This Employee Internet Usage Policy is ready to be tailored for your company’s […]

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The Employee Internet Usage Policy outlines guidelines for using the company’s internet connection, network, and equipment. It aims to prevent inappropriate or illegal internet use that jeopardizes the company’s legality and reputation. The policy covers appropriate usage, confidentiality, data protection, and consequences for violations.

This Employee Internet Usage Policy is ready to be tailored for your company’s needs and should be considered a starting point for setting up your policies regarding computer usage for employees. May also be called Employee Internet Policy, Company Internet Policy or Computer Usage Policy.

The internet usage policy should include:

  1. Guidelines on appropriate and inappropriate internet usage at work.
  2. Measures to ensure confidentiality and data protection while using the company network.
  3. Consequences and disciplinary actions for policy violations.

internet usage policy

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Employee temporary layoff policy template https://resources.workable.com/temporary-layoff-policy Fri, 05 May 2017 10:27:23 +0000 https://resources.workable.com/?p=13061 The Temporary Layoff policy provides guidelines for temporarily suspending employees during challenging times. It details the reasons, processes, and criteria for selecting employees for layoffs or furloughs. The policy also outlines the rights and obligations of affected employees, including recall procedures and grievance mechanisms. This Temporary Layoff policy template is ready to be tailored to […]

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The Temporary Layoff policy provides guidelines for temporarily suspending employees during challenging times. It details the reasons, processes, and criteria for selecting employees for layoffs or furloughs. The policy also outlines the rights and obligations of affected employees, including recall procedures and grievance mechanisms.

This Temporary Layoff policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies. You could also tweak this sample to craft an Employee Furlough policy by adjusting the relevant elements.

This temporary layoff policy should include:

  1. Definitions and reasons for “Temporary layoff” and “furlough.”
  2. Procedures for selecting employees for temporary layoffs or furloughs, ensuring non-discrimination.
  3. Guidelines for employee rehire after a temporary layoff and handling grievances related to the layoff process.

temporary layoff policy

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Company travel policy https://resources.workable.com/company-travel-policy Mon, 25 Jun 2018 14:38:33 +0000 https://resources.workable.com/?p=31368 The company travel policy outlines provisions for business-related travel, detailing reimbursable expenses and guidelines. It covers transportation, accommodation, legal/medical expenses, and daily allowances. Employees are advised to exercise judgment and submit expenses timely for reimbursement. This company travel policy template is ready to be tailored for your company’s needs and should be considered a starting […]

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The company travel policy outlines provisions for business-related travel, detailing reimbursable expenses and guidelines. It covers transportation, accommodation, legal/medical expenses, and daily allowances. Employees are advised to exercise judgment and submit expenses timely for reimbursement.

This company travel policy template is ready to be tailored for your company’s needs and should be considered a starting point for setting up your employment policies.

The company travel policy should include:

  1. Guidelines on transportation methods and their reimbursement
  2. Provisions for accommodation, specifying hotel standards
  3. Instructions for meal expenses and client meetings during trips

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Anti-discrimination policy https://resources.workable.com/anti-discrimination-policy Thu, 19 Oct 2017 15:47:41 +0000 https://resources.workable.com/?p=26812 The Anti-Discrimination Policy emphasizes creating a safe and inclusive workplace by preventing discrimination based on protected characteristics. It details the behaviors considered discriminatory and the actions taken against such behaviors, ensuring fairness and equality for all employees. This anti-discrimination policy template is ready to be tailored to your company’s needs and can be a starting […]

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The Anti-Discrimination Policy emphasizes creating a safe and inclusive workplace by preventing discrimination based on protected characteristics. It details the behaviors considered discriminatory and the actions taken against such behaviors, ensuring fairness and equality for all employees.

This anti-discrimination policy template is ready to be tailored to your company’s needs and can be a starting point for setting up your employment policies.

The anti-discrimination policy should include:

  1. Definitions of discrimination and a list of protected characteristics, such as age, gender, ethnicity, and sexual orientation.
  2. Clear examples of discriminatory behaviors and the consequences for those actions.
  3. Procedures for reporting, investigating, and addressing discrimination complaints.

anti discrimination policy

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Substance abuse company policy https://resources.workable.com/substance-abuse-company-policy Wed, 18 Nov 2015 09:29:15 +0000 https://resources.workable.com/?p=2696 The Substance Abuse Policy aims to ensure a safe and productive work environment by prohibiting drug and alcohol misuse. It addresses the risks of substance abuse affecting job performance and safety. The policy outlines testing procedures, permissible behaviors, and disciplinary actions for violations. This Substance Abuse Company Policy template is ready to be tailored to your […]

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The Substance Abuse Policy aims to ensure a safe and productive work environment by prohibiting drug and alcohol misuse. It addresses the risks of substance abuse affecting job performance and safety. The policy outlines testing procedures, permissible behaviors, and disciplinary actions for violations.

This Substance Abuse Company Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

This substance abuse policy should include:

  1. Clear definitions of prohibited substances, including illegal drugs, inhalants, and certain prescription medications.
  2. Guidelines on alcohol and drug consumption, possession, and distribution while on company premises or during work hours.
  3. Procedures for drug and alcohol testing, including circumstances for random tests and consequences for positive results.

substance-abuse-cp

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What is recruiting software? https://resources.workable.com/hr-terms/recruiting-software Tue, 27 Aug 2019 07:10:10 +0000 https://resources.workable.com/?p=33378 Recruiting software is a system that helps organizations hire qualified people in an efficient way. This is a deliberately broad definition – there are various software solutions for this same purpose that have similar functions (such as posting job ads and managing candidates) but differ in features, outlook or complexity. This type of technology can […]

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Recruiting software is a system that helps organizations hire qualified people in an efficient way. This is a deliberately broad definition – there are various software solutions for this same purpose that have similar functions (such as posting job ads and managing candidates) but differ in features, outlook or complexity.

This type of technology can include an applicant tracking system (ATS), talent acquisition software, recruitment marketing systems, and more. The term “recruiting software” can be considered an umbrella term that covers all the different versions and formats within. This list of best recruitment softwares can help you make a decision when purchasing one.

What does recruitment software do?

The hiring process has many intricate steps, from posting job ads to multiple job boards to screening hundreds of resumes to preparing and sending job offers – managing and tracking the whole process via email and spreadsheets is time-consuming and makes record-keeping or reporting difficult (if not often impossible).

That’s where recruiting software comes in; organizations can have the hiring tools they need gathered in one place, where all the necessary information is organized in a clear way. Also, good systems allow smooth collaboration among various stakeholders (i.e. hiring teams, candidates, recruiters, HR) in that centralized location, eliminating cumbersome back-and-forth emails or needless confusion.

This helps candidates, too: this type of software simplifies the job application process, makes for more informative careers pages and streamlines scheduling and communication between candidates and the company.

More specifically, organizations can use recruiting software for:

  • Automating tasks. This is a big advantage of recruitment technology. Instead of organizations and candidates spending a large amount of time on scheduling interviews, communicating or moving through the steps of the hiring process, the software will take over at least some or much of the burden. By optimizing the hiring process, recruitment software lets organizations hire faster and better.

Want to see how the Workable recruiting software optimizes and improves your hiring process? Get a demo or start a free trial.

  • Finding and attracting candidates. Many hiring software solutions have features to help organizations attract candidates (e.g. job posting or careers pages). For example, Workable, as a talent acquisition software, offers a robust tool to source elusive talent.
  • Evaluating candidates. Some recruiting systems integrate with video interview and assessment providers, and they also have built-in interview questions and scorecards – all of which help great candidates shine and organizations choose the best among them.
  • Reporting. Accurate hiring reports can be generated directly from recruiting software. That way, organizations can see what works and what doesn’t in the way they hire. Some systems have basic reports, while others offer more complex reporting.
  • Powering up recruitment. Most systems have carefully selected integrations that improve the hiring process. Apart from those that help with evaluating candidates as mentioned above, organizations can use software integrations with job boards (for easy job posting and perhaps discounts), background check providers, HRIS systems and more.

Generally, software for recruiting aims to make life easier for hiring teams and offer a better experience to candidates. Beyond that overarching purpose, each recruitment software provider will have a different way to cover the recruiting needs of organizations.

If you like this “what is recruitment software” definition, check out our ATS definition and our other HR terms.

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What is digital transformation in business? https://resources.workable.com/what-is-digital-transformation Mon, 13 Jan 2020 16:52:07 +0000 https://resources.workable.com/?p=68492 To understand digital transformation in depth, you could look into the examples of companies such as Amazon and Netflix. Why are they so successful and popular? The short answer is because they provide innovative services and products. But, this is an understatement to their accomplishments in the digital innovation field. They have in fact created […]

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To understand digital transformation in depth, you could look into the examples of companies such as Amazon and Netflix. Why are they so successful and popular?

The short answer is because they provide innovative services and products. But, this is an understatement to their accomplishments in the digital innovation field. They have in fact created new business processes and solutions which have impacted the entire tech scene. In other words, they have tackled the “digital transformation challenge”.

What is digital transformation?

The digital transformation definition in business is the use of cutting-edge technologies to improve functions and processes. Companies utilize cloud-based systems, artificial intelligence, and complex data analytics, among others, to modify existing methods or create new ones. These methods help simplify procedures and increase efficiency in functions such as operations, customer service, and IT.

But why are so many businesses going through a digital transformation? In addition to streamlining internal processes, the rapid growth of technology and available resources have changed customer needs and demands. Nowadays, people have access to many services and products through apps, websites, and other tech – and have become more selective in their decisions. To stand out from the crowd, companies need access to more data and faster analytical processes – and need to provide that access as well – to attract and retain customers.

For instance, digital transformation can enhance a company’s marketing activities. By acquiring complex data-driven techniques and advanced analytics, marketers can gain a deeper understanding of consumer behavior. This way, they can reform their marketing campaigns and improve customer experience and retention.

Most of the time, it makes good business sense to take advantage of the technology that’s out there. The real challenge for companies is to choose the right type of technology and also implement it in ways that ensure people will use it properly and securely – and ensure that the new tech integrates seamlessly within their existing tech stack.

What is a digital transformation strategy?

A “digital transformation strategy” refers to all steps and actions a company takes to implement technology and reap its benefits. It starts with understanding current business operations and how they can evolve by means of technology.

Then, the company sets business objectives and analyzes potential risks about implementing software and platforms across processes and departments. Thorough research is essential to identify available resources and how technology can impact the business.

An example of a digital transformation strategy would be revamping the recruitment process via technology. For instance, a talent acquisition platform could include anything from AI that supports sourcing activities to complex analytics on the efficiency and quality hiring methods.

Keep in mind that a digital transformation strategy needs time to produce positive results. Some employees may find transitioning to the “digital world” challenging. Whether these employees are slow to adapt to new technology or whether they’re consciously resisting change, companies need to address their concerns via a well-formulated plan. With the right training and mindset from leaders and managers, these setbacks can be overcome. Digital transformation requires buy-in from all parties – be it executives, employees, or even customers – to truly succeed.

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11 recruitment time-saving tips for the overburdened recruiter https://resources.workable.com/tutorial/recruitment-time-saving-tips Fri, 09 Jul 2021 14:12:28 +0000 https://resources.workable.com/?p=80638 Your workload is mounting as a recruiter, especially as your company gains a windfall from a new funding round, operates in a high-turnover industry, or is about to enter a new market with a new product. All of these involve a lot more work on your part to find the right candidates to fill all […]

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Your workload is mounting as a recruiter, especially as your company gains a windfall from a new funding round, operates in a high-turnover industry, or is about to enter a new market with a new product. All of these involve a lot more work on your part to find the right candidates to fill all the extra spots being opened up every month.

That’s not all. There’s the extra burden placed on your day-to-day with legal and moral expectations to meet diversity, equity and inclusion metrics, increased compliance obligations including data privacy, employee vs. contractor classifications, and wage regulations.

And all of that while working on the same hiring budget you’ve had on your desk since before the pandemic – but with one or two less people in your team. That’s a lot to ask of a hiring team – especially in terms of time.

So, to help you out, here are 11 recruitment time-saving tips to help you optimize your hiring process while working with a lean budget and lean team. Spoiler: Workable’s recruitment solution can help you with pretty much all of them.

11 recruitment time-saving tips to speed up hiring

  1. Automate the process
  2. Offer self-scheduling options for candidates
  3. Take advantage of templates
  4. Enable mobile-friendly recruitment
  5. Introduce e-signatures
  6. Utilize a user-friendly career page builder
  7. Take advantage of AI
  8. Clone the process
  9. Post to multiple job boards with one click
  10. Automate your reporting
  11. Remote interviewing

1. Automate the process

When handling large numbers of applicants, it becomes nearly impossible to engage each and every one of them personally, even when shortlisted.

Luckily, there are tools available that allow you to automate different steps in the process. Steps that can be automated include:

  • An initial thank-you email in response to an application
  • A rejection message for those who are not the right fit
  • Moving candidates through the pipeline based on assessment scores
  • A calendar self-schedule link sent out to someone who’s been moved to the next stage (more on that later)

Remember, you’re still dealing with human beings in the process. An automated, impersonal, careless rejection email can be off-putting for the candidate and may even impact impressions of your company in their network. Ensure that the tone and style of the email is appropriate, and always prioritize that candidate experience!

Workable’s automated actions tool can help you preset emails and processes while providing the templates (more on that below) to help you get started on recruitment time-saving.

workable automated actions

2. Offer self-scheduling options for candidates

Whether you’re a recruiter or hiring manager, you know how much time can be spent communicating back and forth when planning for a phone screen, a video interview, or an in-person interview at any stage in the process. Factor in the number of candidates involved, and you can see how you might be wasting time that’s better spent on other, more applicable tasks.

All of that can be eliminated, however, by giving the candidate the opportunity to reserve an available time slot right through a link to your calendar. Workable’s self-scheduling tool enables easy scheduling from start to finish – and is one of the leading recruitment time-saving tips in this list.

3. Take advantage of templates

Writing a job description or a series of interview questions from scratch for every job opening can be a time-consuming task, especially when you’re hiring en masse after a new funding round or expansion to a new market. It’s also potentially susceptible to bias in terms of the language used, job requirements listed, and questions asked.

Save your time by utilizing templates. Templates, of course, don’t need to be posted as is – rather, they provide a great foundation for you to start to customize to each job. Plus, they save you a lot of time in the workflow.

Workable has more than 700 job description templates, 390 interview question templates, dozens of company policy templates, checklists, emails and much more that can be imported right into your applicant tracking system.

Boost your productivity

Speed up time to hire by automating repetitive tasks and emails with Workable’s automated actions.

Kick-start your automations

4. Enable mobile-friendly recruitment

Recruiting is a full-time job for recruiters, but is an added workload for hiring managers and executives whose decisions are needed to move candidates through the pipeline. Bottlenecks will happen as a result.

You can alleviate those breakdowns by giving busy hiring managers and executives the option to sift through candidates on their smartphone. Think about it – they’ll be able to check in during their commute, while taking a break in their day, or when (ahem) taking care of other business. That’ll speed things along.

Workable’s mobile-friendly app enables all of that, and more. Ben O’Mahony, from Cytora, commented on why the mobile app is awesome for busy hiring managers:

“They don’t need to see the entire recruiting pipeline at all times. They just need to see who they’re interviewing. And this is quickly done through the Workable app.”

5. Introduce e-signatures

Getting candidates to sign that job offer so you can close the books on the process is easier said than done, especially when it’s a remote hire or a new employee from another location. Having contracts delivered to and from the new hire is a time-consuming process, and that piles up when you’re handling multiple hires at once.

E-signing can solve all of that hassle. Everything’s going digital now – especially as the work world becomes increasingly remote. That includes all the legal stuff, like contracts, in a fully secure online environment to boot.

Workable’s ATS comes ready-made with its own e-signature tool to meet those important signature needs and is a small but important recruitment time-saver.

6. Use a user-friendly career page builder

Careers pages, like anything else in your website, can involve a lot of design work involving a team that’s already busy working on marketing and sales materials day in and day out. Plus, there’s a lot of back-and-forth involved where you have a ‘perfect’ careers page in mind and you’re working with design to make that happen.

You can skip all of that by bringing in a feature that enables even the least tech-savvy HR manager to build an impressive careers page using click-and-drag options.

Workable has its own advanced careers page builder built into its software. And this tutorial can help you whip together an amazing careers page in a short time, putting your employer brand on a pedestal and attracting the very best candidates to your company.

advanced careers page

7. Take advantage of AI

We’re now in a strange time where many companies are experiencing difficulty finding the right candidates – or even a satisfactory number of candidates – for specific job postings. This especially applies when you’re hiring in a hyper-competitive space, such as developers or software engineers, or when looking to fill a niche role – both situations that often result in a shortage of candidates. This can put the onus on the recruiter to seek out potential applicants – including passive candidates – which involves a lot of legwork and time invested.

But there are ways around that. Artificial intelligence, when used in the right way, can seek out and find great candidates for you based on your job description and other parameters that you set – including specific keywords, qualifications, and other directives.

Workable’s AI Recruiter was introduced specifically for this purpose. And it can come in especially useful for you right now.

8. Clone the process

When someone – especially one of your top employees – puts in their notice, it feels like you have to start all over again. Not only is it like capturing lightning in a bottle, it also takes time to set up a new job ad, put together a new series of interview questions, create a new assessment, etc., etc., etc.

What if you just went back to that original process that led to the hire of this amazing employee, and simply cloned it? Not only can you replicate what was successful before, you can skip those steps doing this for high-turnover roles such as in sales and hospitality.

9. Post to multiple job boards with one click

Your job description is approved and you’re ready to distribute. Next steps:

  • Step 1: Post job ad to LinkedIn.
  • Step 2: Post job ad to Facebook Jobs.
  • Step 3: Post job to Indeed.
  • Step 4: Post job ad to Glassdoor.
  • Step 5: Post job ad to Monster.
  • Step 6: ….

You get the point. Doing that over and over and over again can eat up all the hours in a day, and that’s just for a single job opportunity. Although it’s standard to expect an ATS to deliver job ads to numerous job sites automatically, you want to be sure you have the right ATS to post to not just the most job sites, but the right ones.

Check out the list of Workable’s existing job site integrations to get an idea of how many job sites you can post to with one click using our recruitment software.

10. Automate your reporting

Reporting on recruitment metrics is crucial to successful hiring, but it can take quite a bit of time to analyze data and then break it down into reports for the C-suite who are most interested in how your hiring process impacts the bottom line.

There are many different reasons you need reports in hiring, such as:

  • Identifying breakdowns and bottlenecks in the process that can prolong time to hire and time to fill
  • Understanding where your best candidates are coming from
  • Tracking diversity metrics in your candidate pool
  • Staying compliant with government-mandated requirements, including EEOC, CCPA, and GDPR protocols

All that data in your recruitment process can be automatically turned into reports to benefit all of the above, including having reports sent directly from your software. Workable’s software has reporting functions to meet each of the above needs.

11. Remote interviewing

While it’s not necessarily time taken out of your own work day, you’re asking a lot of a candidate when you schedule an in-person interview. Assuming the commute takes an hour each way door-to-door, you’re making the candidate spend three full hours – or more – for a one-hour interview. Not only that, it doesn’t bode well for candidate experience, especially in an increasingly digital work world. A recruitment time-saving tip here will be invaluable.

With a few exceptions – such as the more intensive later-stage interviews – do your candidates a favor and carry out your interviews via phone or, ideally, video. There’s a multitude of tools out there that can help you – including Workable’s one-way video interviewing tool which can take care of the screening stage and even that first “interview” stage in one step.

workable video interviews

Optimize and grow

Of course, these time-saving recruitment tips won’t free up your entire day – but they can free up a good number of hours in your workflow that can be better spent on the more in-depth work.

You can now invest time and energy into branding yourself as an employer, meeting with hiring managers to best understand what they want and need in a new hire, and overseeing new employee onboarding.

Not only do these increase your profile within the company as someone who can do the job without fail, you can better participate in more high-level discussions around workforce planning. It’s a win-win all around – for yourself, for candidates, and the company as a whole.

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Onboarding remote workers: SuperAwesome’s success story https://resources.workable.com/tutorial/onboarding-remote-workers-superawesome-success-story Tue, 01 Sep 2020 09:32:33 +0000 https://resources.workable.com/?p=76302 And it makes sense – not all companies had operations and policies ready in place to quickly transition to remote work on such short notice. Luckily enough, many businesses who have been successfully onboarding remote workers stepped up to share their wisdom. SuperAwesome is one of them. SuperAwesome creates products and services that make the […]

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And it makes sense – not all companies had operations and policies ready in place to quickly transition to remote work on such short notice. Luckily enough, many businesses who have been successfully onboarding remote workers stepped up to share their wisdom. SuperAwesome is one of them.

SuperAwesome creates products and services that make the internet safer for kids and has distributed teams in the UK and the US. SuperAwesome’s Global Head of Talent Acquisition, Nick Yockney, kindly explained to us how they managed to onboard around 18 people remotely in March 2020, amidst the pandemic. Below, you’ll find his remote onboarding best practices.

Related: Learn how Nick Yockney built an effective hiring plan and increased SuperAwesome’s workforce from around 55 to 160 employees in two years.

Onboarding remote workers – the essentials

First of all, Nick highlights the importance of having a stellar People Operations team to reach remote onboarding success:

“Our People Ops team who manage the onboarding are the real stars of this show,” Nick says. “They’re the ones that make everything happen, really. I take things up to the point of getting an offer accepted, and then they take over, and they run a brilliant process.”

Yes, a top-notch operations team can definitely save the day, but Nick admits that they had an additional asset that enabled them to quickly transition to a fully virtual set-up: Remote technology. With distributed teams in different countries, they already had functional tools in place which proved to be valuable when onboarding employees fully online.

Which brings us to the first remote onboarding essential – that of technology.

1. Make the most of technology

How can you replicate in-person meetings and training sessions in the digital world? First off, with e-conferencing platforms such as Meet and Zoom, you can easily set up a virtual appointment with your teammates. All training can be transferred online, as well. Pro-tip: if the learning material is complex, you can enable an e-learning platform for better structuring and outcomes (e.g. TalentLMS).

According to Nick, tech can help new hires get to know people in the company quickly, which is very important to feel comfortable when joining a new business, especially in the remote world, where, Nick says, “everyone is working slightly more siloed than previously”.

With the right communication tools and live-chatting options, such as Slack, and the video options we mentioned above, you could organize online quizzes or daily challenges to bring people together to interact for non-work related matters. It would be beneficial to maintain that spontaneous socialization that can go missing in the digital work world.

Nick points out how socializing at work will change in virtual environments:

“There would regularly be team lunches, evenings out, all of this kind of stuff, and always as well just that social thing of after work, maybe going for drinks or going for some food with colleagues or going to the gym at lunchtime with them,” Nick explains. “That kind of stuff has kind of fallen a little bit by the wayside, which there’s nothing you can do about. It’s the new world that we live in, unfortunately.”

Go remote with Workable

Ensure a great new hire experience with our recruiting solution and its seamless integrations with onboarding tools and HRIS providers like BambooHR.

Start your remote hiring

2. Prepare a structured remote onboarding plan

Nick’s last point on how social relationships among colleagues change in remote work setups shows that not everything can be replicated equally online. But certain parts of onboarding can be transferred without much disruption. Having a standardized process makes the difference:

“We have a very, very structured way that anyone joining SuperAwesome comes into the business.” Nick says. “We call it a 30/60/90. And when someone comes in, they will have a list of tasks that they need to do for their first 30 days, and they will be specific to the role that they’re doing, but there’s also a core foundation of exactly what they do.”

Apart from consistent and structured, the remote onboarding process should also be flexible enough to accommodate potential changes, such as additional meetings:

“Every hiring manager knows that they’ve got to have this 30/60/90 written for the day that their person starts. And part of that will be to get that person to go out and to set up these meetings with various different people. So, they need to go out and organize those meetings themselves.”

3. Communicate your vision and mission

Communicating remote culture is not a piece of cake – especially if you’ve never done it before. Apart from revealing bits of your culture during meetings, get-togethers with teammates, or through your careers page, it’s critical to get your business leaders onboard in this journey.

Nick explains the role SuperAwesome’s CEO Dylan Collins and other C-suite employees play when onboarding remote workers:

“Everyone in the business, regardless of if you come in at a senior level or a junior level, will have a talk with Dylan, our CEO, around the history of the company, what we’re doing, what the strategy is. Everyone in the business will have a meeting with our chief product officer who will talk us through all of our products and what they are.”

So, when onboarding remote workers your leaders can work on getting everyone on the same page and walk them through the product’s or services’ details:

“Our product marketing managers will take everyone through how we talk about SuperAwesome, how we talk about the products, the lexicon of all these different definitions that you need to learn.”

4. Craft a careful logistics process

Your new remote hires will need access to tech gear to get the work done. According to Nick, it was hard to get laptops quickly during the lockdown and this was a challenging task for them:

“Bizarrely during lockdown a lot of people started to find that they didn’t have as long notice periods, or they wanted to start very, very quickly. So, that kind of put a bit of strain I think on our office ops who’re amazing”.

So if you plan to hire and onboard remote employees, especially in different regions or even countries, keep logistics in mind. Ask your people ops or office management team to set up a solid and agile plan and partner with vendors and suppliers you trust.

You don’t need to start from scratch

SuperAwesome’s onboarding story is definitely a positive one. Based on Nick’s description as long as you have some basic digital tools that are easy to use and a well-structured onboarding process, you can easily transfer them to the virtual world.

But what is going to matter the most to rate new hire experience as successful? Is it the culture or a different factor? Nick shares a wise thought:

“Well, I think a lot of the things will come down to adjusting how people measure companies and how they measure whether a company’s doing the right thing or the wrong thing”, Nick says.

“I can’t remember where I read this, but it’s around that people kind of shift from talking about company culture or measuring culture as a benchmark of how they appreciate a business to actually whether the company does what they say they’re going to do. I think that’s going to be a really kind of interesting change for them.”

So, if you’re moving operations remotely make sure to revisit your employer branding and culture and stick to your promises as much as you can. Transparency and consistency will be crucial going forward to the new work world to ensure talented employees stay with you.

The post Onboarding remote workers: SuperAwesome’s success story appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Remote Working FAQs https://resources.workable.com/tutorial/remote-working-faq Fri, 17 Apr 2020 18:41:44 +0000 https://resources.workable.com/?p=74612 Table of contents How can I train & empower our managers to manage their teams remotely? How can we keep employees accountable and productive? What are creative ways to maintain team morale, relationships and cohesion? In-person companies are able to have social events and happy hours. How do you replicate this digitally? How can you […]

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Table of contents
  1. How can I train & empower our managers to manage their teams remotely?
  2. How can we keep employees accountable and productive?
  3. What are creative ways to maintain team morale, relationships and cohesion?
  4. In-person companies are able to have social events and happy hours. How do you replicate this digitally?
  5. How can you create a meaningful buddy system?
  6. How can we train hands-on, direct-care, or field workers remotely?
  7. I work for a school system and many of our employees are not tech-savvy. Have you put together trainings for employees like this on how to use video conferencing softwares and how to be creative with technology?
  8. How do you find the right balance in over-communication and make sure important things don’t get lost in the noise?
  9. What software do you use/recommend for remote working? (communication, conferencing, team recognition?)
  10. If you had a friend who was going to move their business remote and they’re going to open their laptop at 9 a.m. tomorrow, what is the one piece of advice that you would give them?


1. How can I train & empower our managers to manage their teams remotely?

One of the biggest challenges of managing remotely is the relative isolation that a manager may feel from their team. There are logistical challenges in getting synced and on the same page. These can easily be overcome using technology and regular communications to maximize the connections and “team spirit” within a squad.

There are several ways you can help your managers succeed when their teams are remote working:

Utilize technology

Darko Jacimovic, co-founder of e-learning company Whattobecome.com, pointed to technologies that enabled his colleagues to overcome the physical remoteness between colleagues, mentioning Slack and Hubstaff as tools he uses to ensure teams are aligned and productive.

Hope Weatherford, Head of Talent Attraction at InVision, highlighted the power of video technology in maintaining connections. While it’s not a perfect substitute for in-person interaction, Hope says it’s still key to successful communication in a remote working environment:

 

Regular check-ins

If possible, set up regular checkins with your teammates at the same time every day or when it works best for you. These do not need to have specific agendas – you can save those for other, more targeted meetings. The purpose of this check-in is for colleagues to have an opportunity to give general updates on work projects, share ideas for future undertakings, talk at length about campaigns, or even just engage in regular chit-chats. Many colleagues within a team sync naturally as they’re desk neighbors or have a coffee break together – this is your way of making sure that energy continues in a virtual environment. Workable’s marketing department started doing this as soon as the company shifted to a fully remote working environment and it’s worked very well.

Ensure everyone is accessible – even at the top level

Melissa Bruno, VP Head of People at Stack Overflow, encourages the concept of a weekly “virtual gathering” where even the top person in the company participates to talk about business as a whole:

“We actually do fireside chats where our CEO comes up on a weekly basis and we talk about the business and we all record each other. And we actually have different people who come in and talk about different pieces of the business.”

Also, work gets busy and managers need a bit of a nudge at times. If your boss is reaching out to you to see how you’re doing, that overcomes the physical separation in a powerful way, as Melissa says:

 

Communicate early and communicate often

Because you can’t simply walk up to your team and update them on something crucial at work, you have to be more diligent in using every virtual channel available to you – be it chat programs, email, even a quick recorded video that you share with the team as recommended by Smartbug Media founder and CEO Ryan Malone.

Ryan also notes that this communication outreach doesn’t have to be only professional. You’re both humans – it’s important to nurture that relationship. He admits that it can be “awkward” to reach out and dedicated time to that, but it’s still beneficial to open the channels and say, ‘Hey, I haven’t talked to you in two weeks. How are you?’. You just have to make it happen.’

Make sure your team knows you’re available

Ensure your calendar has regular 1-1s and team meetings each week, giving each team member the opportunity to sync with the team and meet with you one on one. Think of it as the virtual version of the “open door policy”.

Remember, it’s not about whether or not you can get the work done. It’s about making sure your team is fully accessible and your managers are available to them – and it takes a few proactive steps to ensure this continues to happen in a fully virtual environment.

Go remote with Workable

Ensure a great new hire experience with our recruiting solution and its seamless integrations with onboarding tools and HRIS providers like BambooHR.

Start your remote hiring


2. How can we keep employees accountable and productive?

The easy way would be to introduce a productivity software that requires employees to clock in and clock out throughout the day so you can monitor how much they’re spending in work. While useful for workers who are paid by the hour or for contracted workers, it’s not an optimal setup for your full-time employees. If you’ve trained them well, and you’ve shown them that you value them, they will respond in kind.

A few tips for you to ensure accountability and productivity:

Results-based approach

Be clear to your employees that it doesn’t matter where, how, or what time they’re doing the work – the emphasis is on the results. If you’re looking for X project to be delivered by a specific date, simply specify that, and be confident in their ability to do it. Empower your teams to create their own ideal environment – be it time of day, location of work, surrounding scenery, accompanying music, etc. – in which they can thrive.

Train your employees to succeed independently

The best time to ensure an employee base that can succeed independently without intensive direction or micromanagement is in the hiring process, when you’re vetting their ability to work in ambiguous and remote environments – Smartbug Media founder and CEO Ryan Malone has that down to a T.

The second-best time is to train your existing workers to operate in that kind of remote working environment. Empower them to take steps without needing extra direction. Do this by communicating clearly to employees that you’re fully confident in their ability to do the job. Also, remember to include incentives for the best performers and stage regular “celebrations” where everyone gets a chance to be recognized for their contribution in front of the entire company. That’s a powerful motivator when people realize they can have their time in the limelight for something they’ve done well.

Regular check-ins

Instead of the “clock-in” approach, do the “check-in” approach. Check- in regularly with your staff, not to show them that you’re monitoring them but to keep that connection strong. The questions you ask can make a lot of difference, i.e. “How’s that project coming along? Can I do anything to help?” as opposed to “Will that project be ready for Monday?” Your staff knows Monday is the deadline – don’t talk down to them about that but show confidence and support.

Even as a CEO, Ryan at Smartbug makes sure he does that with people in his company:

“I personally call everybody at our company over a period of time to just say, what can we do to make [it] healthier? What does your roadmap look like here? And is there a path to see it? Because you don’t have that office kind of chatter that you typically see.”


3. What are creative ways to maintain team morale, relationships and cohesion?

Maintaining that all-important team morale is more challenging when you don’t get to see your team every day, because you’re missing out on the crucial nuances. But that doesn’t mean it’s impossible – here are some tips to make it happen:

Be aware of the non-verbal signs

Hope Weatherford, Head of Talent Attraction at InVision, highlighted in response to question #1 the importance of video to catch the non-verbal cues. Ryan Malone, CEO and founder at Smartbug Media, agrees that those important nuances are harder to see when you can’t just walk by someone’s office:

“When somebody gets on camera during the work day, you know they have their game face on, but you don’t know what’s really going on,” he says. “In fact, we had an employee who had a death in the family like an hour before a call and when she got on the phone call, she was completely buttoned up. But you had no idea, if you were in the office you would have seen that and said you need to go home. Like you do not need to go on this call.”

So, it’s crucial to be aware that there’s a lot more going on behind the scenes. If your colleague walks into the office space with hunched shoulders and a sunken face, you know something’s up. Sometimes you just have to reach out with regular, personal check-ins and be actively observant of their current mood.

Don’t do texting/email if you can do video

While texting and emailing have their place in a work environment, there’s a tendency to resort to those even more often in a remote working environment because you just can’t shout over to your coworker about something in the moment. Hope at InVision urges video even in those quick one-off interactions, saying the technology shouldn’t be reserved just for meetings.

Ryan at Smartbug Media agrees, and says this is even more so for a manager when it comes to announcements and updates.

“If they’re going to do an announcement, do an announcement on camera and don’t script it,” he says. “Just let it rip, because when your team sees your own emotion, your own kind of non-verbal cues on your face, I think it’s really, really impactful to them. And it comes across really cold, if in a remote environment as a leader, you just send out email announcements all day. It’s a tiny little change. It’s actually easier than writing a big old email. And it’s really impactful.”

Be clever with your resources

Hired’s Head of Customer Success, Will Alexander, says we have the opportunity to be clever and innovative in boosting team morale in a virtual environment – and shares his own real-life examples:

Stage regular meetups

Melissa Bruno, VP Head of People at Stack Overflow, admits that you can’t always replace those in-person interactions and gatherings virtually, but it can be done to some degree. She suggests breaking your company into regional teams to have virtual meetups – even with a budget::

Make it more personable

Ryan points out the importance of personal interaction even during those formal blocks in a workday set aside for meetings. As he says, in a virtual environment, “you miss out on that five minutes before a conference call where everybody is sitting at a conference table chatting about whatever.”

So, Ryan says “I always encourage people to take some piece of a call that they have with a client or with themselves and just shoot the breeze because that’s how relationships are made and if it’s all business, you miss that opportunity.”

Remember the ‘well-being check-in’ as well

Ryan also adds that it’s important to do a ‘well-being check-in’ – not for work purposes, but for making sure everyone’s doing OK within a team. Not only does it send the message to your team that you’ve got their back, but it’s also about looking after your employees to make sure they’re happy and healthy:

 

Technology may not be an ideal substitute for authentic human interaction, but when you set the stage for people to willingly participate – and help them overcome their tech hurdles – you may see a high level of engagement within your company.


4. In-person companies are able to have social events and happy hours. How do you replicate this digitally?

It’s definitely hard to have a ‘happy hour’ when everyone’s in a different location. However, Will at Hired has made it work at his organization. In his team’s ‘remote’ happy hours, they gather weekly in Zoom after work is done for the day:

“Everybody’s got their drinks together and everyone’s having a conversation. It’s a different sense of connection, because people are in their homes.

He notes there’s another kind of connection happening that doesn’t actually happen in the physical workplace:

“You’re dialed into the actual homes of your colleagues. […] And they’re preparing their dinner and their partner’s walking by, and we’re grabbing them and asking some questions. And [one colleague] has been showing us how to make particular drinks, and what’s she’s been cooking and stuff. And so, yeah, I actually find that more connection-driving than you could argue even in person.”

Hope Weatherford, Head of Talent Attraction at InVision, takes a similar approach, with a weekly ‘fun day’ free of the burden of an agenda. This, she says, can boost connections both between colleagues and with management:

 

You can also set up virtual ‘drop-in’ meeting rooms and online chat rooms. Have a chat channel titled ‘Cabin Feverrr’ – as Workable’s own employees have done. Distribute “happy hour gift cards” – i.e. $10 at the local supermarket to spend on something to consume during this time.

These events can also be gamified. There are numerous apps out there that support virtual games with participants tuning in from different locations. You can also stage competitions for best work-from-home environment, best ‘work companion’ (a pet, toy, kid, etc.), and more. Make it fun for everyone.


5. How can you create a meaningful buddy system?”

Touchpoints are as crucial in a remote working environment as they are in a physical work environment. Feeling socially distant from your colleagues is commonplace when someone’s a new kid on the block – that’s the importance of having a buddy system in place so they don’t feel so far removed from work social circles.

It becomes even more crucial in a remote setting. When everyone’s fully remote from one another, you need to replicate every part of a normal buddy or mentor system in the workplace. Those in the onboarding buddy or mentor system will touch base at regular times throughout the week – whether it’s dedicated meetings or going for lunch/coffee together. These can easily be set up remotely, bearing in mind that face-to-face interaction through video isn’t ideal but still very beneficial.

Do it the “mentor” way. Set lesser experienced/new workers with the more experienced. Don’t do them within departments – do them across departments and emphasize confidentiality “safe space” throughout.


6. How can we train hands-on, direct-care, or field workers remotely?

Regardless of the reason for it, there are many solutions for when you’re working remotely in a relatively normal situation and wondering how you might train new hires.

Get boots on the ground

When you’re setting up shop in a new location – whether you’re entering a new market, expanding, or opening an additional outlet – have at least a couple of employees native to that location who can be tasked with training new hires on site. When we reached out to organizations on their recommendations for successfully opening up business in a new location, hiring local talent was one of the most popular tips. It applies here as well.

Build a ‘training team’

A common strategy adopted by companies is to have a ‘mobile training team’ who travels to locations to train new hires and existing employees. The concept is widely utilized in the military, but has been adopted by businesses who have many workers in the field or are aggressively expanding to new areas. These training teams can be ‘trained’ at headquarters, and then carry their knowledge and expertise with them to multiple locations for team-building purposes.


7. I work for a school system and many of our employees are not tech-savvy. Have you put together trainings for employees like this on how to use video conferencing softwares and how to be creative with technology?

According to Melissa Bruno, VP Head of People at Stack Overflow, it’s critical to have an educational system in place to make sure everyone is well informed on how to use that technology and tapping into the willingness of people to learn. She also recommends appointing two or three highly motivated employees as tech ‘champions’ to help rally their colleagues:

 


8. How do you find the right balance in over-communication and make sure important things don’t get lost in the noise?

Think of it the same way you would in a normal workplace setting. If you simply get an all-in email from HR or from the company at large communicating various things every week, that usually doesn’t have a lot of impact, especially if sent out at a frequent cadence. What carries a lot of power, instead, is what Ryan at Smartbug Media suggests above: record yourself, warts and all, talking about the ‘important things’ and put that in an email or a chat channel. Better yet – do it live, pulling everyone together into a virtual room.

You aren’t necessarily holding meetings that could be an email. That challenge doesn’t change if you’re working remotely. Emails, text messages, phone calls, video check-ins, 1-1s – they all have their part in workplace communications. A good manager should know when to bring all hands on deck for important messages and when a quick note to the team will suffice.

Hope Weatherford, Head of Talent Attraction at InVision, notes that every company will have a different threshold around how much is too much in terms of communication. If you’re finding your messages lost in the ‘noise’, you can switch things up a bit – and be creative and engaging at some point in your messaging to maximize the response:


9. What software do you use/recommend for remote working (i.e. communication, conferencing, team recognition)?

There are hundreds of tech tools out there – we have our own extensive list of the best tools that can get you operating in a fully remote fashion, broken down by function and purpose.

Hope Weatherford, Head of Talent Attraction at InVision, notes that it’s important not to get stuck in one software to get most of your work done. Keep it variable and interesting, and monitor what’s working and what’s not. She explains:

“Use your messaging, Slack, G Chat, whatever it is that you’re using, use that along with maybe a video. Right? […] Don’t overcomplicate it. Just do a quick video and look at [your] email. And if you don’t feel like something’s working, don’t be afraid to change that in the middle, and really think about how things are communicating.”

Primarily, look at what your team already does, and see how that work can be continued at a high level using a tool from our above-mentioned list. And keep monitoring the efficiency of that tool – not just for the tool’s capabilities, but the way in which your team is using it to excel in their projects.


10. If you had a friend who was going to move their business remote and they’re going to open their laptop at 9 a.m. tomorrow, what is the one piece of advice that you would give them?

It’s a hard thing to do, moving your entire operation to a fully remote working environment. It’s easy to think that not everything can be done fully virtually – but as the saying goes, there really is an app for everything. And It’s been done before – as proven by those who’ve been there and done that.

When your teams open up that laptop at 9 a.m. on their first day of remote work, Hope Weatherford, Head of Talent Attraction at InVision, says it’s important to remind them to go easy on themselves:

“Give yourself a little bit of grace. You’re not going to be perfect at everything. You’re going to have some things that go amazingly well, and then you’re going to have some areas where you can learn from, and just make sure and give yourself grace. And don’t take yourself too seriously.”

Ryan Malone, founder and CEO at Smartbug Media, is more succinct:

“Trust people and don’t over-analyze things.”

Finally, Melissa Bruno, VP Head of People at Stack Overflow, builds on that element of trust and having faith in things to work out:

“I would say trust that every interaction, that comes with good intent and that everybody wants you to succeed and that everybody wants the company to succeed, that intention piece where if you make a mistake, it’s really not a big deal. What Hope talked about, don’t take yourself too seriously. Because at the end of the day, we’re all in it together.”

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Communication with candidates in the midst of COVID-19 https://resources.workable.com/tutorial/communication-with-candidates-amid-covid-19 Tue, 31 Mar 2020 17:42:38 +0000 https://resources.workable.com/?p=74216 Here are some tips, examples and best practices to facilitate your communication with candidates in the midst of COVID-19: If you’re in a hiring freeze Most candidates will expect a hiring freeze at this moment. This doesn’t mean that you shouldn’t still inform them about it, though. You’ll still want to attract candidates when this […]

The post Communication with candidates in the midst of COVID-19 appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Here are some tips, examples and best practices to facilitate your communication with candidates in the midst of COVID-19:

If you’re in a hiring freeze

Most candidates will expect a hiring freeze at this moment. This doesn’t mean that you shouldn’t still inform them about it, though. You’ll still want to attract candidates when this is all over, so you need to think about your employer brand.

If you have open roles and candidates in your pipeline, send them an email to let them know that you’re pausing hiring for the moment. If you have already interviewed some of your candidates, it might be best to call them in order to add a personal touch – particularly if they’re in the later stages of the process. You don’t want to make any promises, but you can ask to keep their contact details and reach out again when you re-open the position.

You may be in an awkward position to announce you’re freezing hires, but highlight that you hope that it’s a temporary situation. For example, during your direct communication with candidates (through email or phone) or in your careers page, say something like:

In light of COVID-19, we are now freezing our hiring to concentrate on other areas of the business. Our priority is to protect our team’s health and we hope that we’ll be in a position to hire again soon – we’ll keep you posted on that. Thank you for your understanding. Stay safe!

Mitsubishi Electric Research Laboratories has added the following note for jobs that can’t be done remotely:

communication with candidates amid covid-19 - Mitsubishi

Likewise, ClearScore, a UK-based fintech company, prompts job seekers to apply so that their hiring team can quickly reach out in the future:

communication with candidates amid covid-19 - ClearScore

If there are delays in your hiring process

It’s normal if you can’t put your entire focus on hiring and interviewing right now, but don’t keep candidates in the dark. Update your open job ads and your careers page to let them know there’ll be delays in your hiring process.

You could write something along the lines of:

In response to the COVID-19 outbreak and in order to protect our employees’ and candidates’ health, there will be some delays in our recruitment process. The role will remain open and we encourage you to apply, but please bear in mind that it may take us longer to respond than anticipated. In the meantime, we’ll re-evaluate the situation and keep all applicants updated.

For example, Silverstripe, the open office content management system with offices in New Zealand, has added this note in all open roles:

communication with candidates amid covid-19 - Silverstripe

For candidates who have already applied, you can touch base with an email to update them on the status of their application.

Subject line: Update on the [Job_title] position / Your application at [Company_name] for the [Job_title] position

Hi [Candidate_Name] / Dear [Candidate_Name],

I hope all is well with you. I wanted to check in and update you about the status of your application for the [Job_title] position.

[Hiring manager_Name/Our hiring manager] is currently reviewing all [assignments/applications] but, due to the COVID-19 outbreak, there’ll be some delays in the process. We’ll be monitoring the situation and schedule onsite interviews when this is safe or arrange video interviews instead. I will contact you again as soon as I have any news. Thank you for your patience.

In the meantime, please feel free to reach me via email or at [e.g. 1-444-555-2222], if you have any questions.

All the best / Kind regards / Stay safe,

[Your name]

[Your email signature]

If you’re still hiring – but remotely

Don’t rely on posting your job ads as usual. Add key phrases such as “still hiring” or “hiring now” and relevant hashtags when you promote your open positions on social media. Candidates will likely use those keywords during their job search to make sure they apply for jobs that are still open.

Here are some examples of current job ads on social media:

Keep in mind that candidates might be wondering about your hiring process considering that many countries have taken precautionary measures that forbid non-essential traveling. Therefore, highlight that you’re interviewing candidates remotely (whether it’s a permanent process at your company or a temporary alternative).

Here’s how Farewill, a UK will-writer business, mentions its virtual interviewing process:

communication with candidates amid covid-19 - Farewill

Another example is from Ding, a mobile top-up platform with offices across the world:

communication with candidates amid covid-19 - Ding

If you’re currently interviewing candidates remotely, it might be useful to send some guidelines on how to conduct a video interview. Not only you’ll help them shine during a type of interview they might not be familiar with, but you’ll also make a great first impression and boost your employer brand.

Go remote with Workable

Ensure a great new hire experience with our recruiting solution and its seamless integrations with onboarding tools and HRIS providers like BambooHR.

Start your remote hiring

If you have urgent hiring needs

Due to the COVID-19 crisis, certain jobs are currently in high demand, for example, healthcare staff and drivers. If that’s the case in your business, capture candidates’ attention by adding key phrases such as “urgent need” and “immediate start”.

The following job ads are from Medmetry, a healthcare consulting firm:

communication with candidates amid covid-19 - Medmetry

Candidates might be worried about getting a job in the midst of a health-related crisis, so be clear about the measures you take to protect your employees. Here’s a statement from Camile Thai Kitchen as written in a job ad for delivery drivers:

communication with candidates amid covid-19 - Camile Thai Kitchen

Consider posting your job ads on websites and job boards that are dedicated to job opportunities relevant to the pandemic. For example, check out:

Finally, your company’s response to the crisis

Your approach to this pandemic outbreak has a long-lasting impact on your relationship with candidates. Being honest and empathetic will help you build trust. Here’s an example from Atticus, a legal consulting firm, that proactively addresses candidates’ concerns:

communication with candidates amid covid-19 - Atticus

Even if it’s not directly related to hiring, sharing the steps your company is taking during these times is also important. Because it’s one thing to say you value your employees’ well-being and a totally different – and more impactful – thing when you actually support your employees and the community in general in any way you can.

The post Communication with candidates in the midst of COVID-19 appeared first on Recruiting Resources: How to Recruit and Hire Better.

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COVID-19: All the resources you need to survive and succeed https://resources.workable.com/tutorial/coronavirus-covid-19-resources Fri, 27 Mar 2020 13:19:25 +0000 https://resources.workable.com/?p=74051 NOTE: Check back often – this page will be updated regularly with new content. Table of contents Remote hiring – all you need to know Best practices and tools for digital and distributed workplaces Video interviews – the ins and outs COVID-19 strategies and learnings Post-COVID work world – current, emerging, and future trends Workable […]

The post COVID-19: All the resources you need to survive and succeed appeared first on Recruiting Resources: How to Recruit and Hire Better.

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NOTE: Check back often – this page will be updated regularly with new content.

Table of contents


Remote hiring – all you need to know

Remote Hiring FAQs
Time to hire, digital tools, candidate experience, interviewing, and more.

Remote Onboarding FAQs
Onboarding agenda, culture training, onboarding software, and more.

Remote hiring tips for recruiters and HR
Virtual screening, remote onboarding, new hire engagement, and employee relationships.

How to source top software development candidates during and after COVID-19
WFH culture, job advertising, and digital tools.

How to reinvent your tech hiring in a remote-first world
Effective sourcing, virtual screening, company culture.

Company survey: What are the best skills for remote work?
Top remote work skills (incl. personal, people, organizational and strategic).

High-volume hiring: How you can make it work
Sourcing strategy, evaluation process, automation tools, and recruiting metrics.

How to attract, hire and retain remote employees
Remote hiring – talent attraction, job advertising, and employee retention.

Screening applicants: best methods and handy tips
Recruiting strategy – job ads, assessments, interviewing, background checks and job trials.

The future’s ours to determine

COVID-19 has shifted the way we work – and some of it, permanently. Our New World of Work survey found a great deal of uncertainty about the road ahead, but that’s not necessarily a bad thing.

Learn more in our in-depth report


Best practices and tools for digital and distributed workplaces

Remote work trailblazer: Insights from SmartBug Media’s CEO
Expert’s advice on remote work, work-life integration and screening for remote-first skills.

Asynchronous communication in the workplace: benefits and best practices
Definition, benefits and best practices.

How to build a remote work culture from scratch
Tips for HR and business leaders – e.g. communication, onboarding, diversity and inclusion.

COVID-19: 5 short-term digital workplace best practices
WFH tips, employee morale, tech adoption, etc.

Best tech tools for the virtual workplace
Tools for recruiting, HR processes, communication, project management, and more.

The 3 dos and don’ts of remote time tracking for you to know
Guidelines, employee training, implementation tips, etc.

Digital transformation: how to ensure it won’t fail
Digital transformation framework, change management, and implementation tips.

What is telecommuting?
Definition, pros and cons.


Video interviews – the ins and outs

Pros and cons of one-way video interviews for candidate screening
Remote screening, candidate experience and evaluation.

Video interview: Best tips for employers
Definition, types of video interviews, benefits, disadvantages and best practices for recruiters.

Live video interviews: best practices for interviewers
Two-way video interview preparation, interviewing and candidate evaluation tips.

Best video interview tips for candidates
Interview preparation tips and candidate engagement.

Video interview red flags: Why they’re not all valid
Remote hiring, candidate evaluation, and unconscious bias.

One-way video interview biases: potential risks for diversity
Most common biases and how to reduce them.

Video Interview Software: Definition and Key Features
Definition, features and benefits.


COVID-19 strategies and learnings

HR/recruitment

Crisis management in the workplace: the role of HR
Expert’s advice – safety measures, remote work, and other tips.

Chin up, recruiters and jobseekers: Expert tips for surviving crisis
Useful advice for – productivity, recruiters who have been laid off, job seekers, and more.

Communication with candidates in the midst of COVID-19
Ready to use templates – informing candidates about hiring delay, freeze, urgent hiring, etc.

Best practices for recruiters during a hiring freeze
Improving hiring process and operations – employer brand, metrics, benefits, etc.

Survey: Upskilling and reskilling in 2020
Survey report – from Workable, TalentLMS and Training Journal.

Business planning and continuity

Your COVID-19 business continuity plan: Tips from Workable’s COO
Expert’s advice – operational shifts, business agility, and Workable business continuity plan.

Marketing through uncertainty: 6 tips from a marketing leader
Expert’s advice – marketing during crisis, e.g. customer communication and new opportunities.

COVID-19 business actions: Top 9 things companies are doing
Real life examples – new policies, employee wellbeing, tech resources, and more.

Go internal: 7 tips to take advantage of a business slowdown
Internal operations, market research, employee training, improving products/services, etc.

Business survival planning in a crisis: Lessons from the front lines
Surviving a financial downturn – e.g. improving operations and maintaining cash flow.

The importance of business agility during the COVID-19 crisis
Definition, responding to employee and customer needs, and tips for a financial crisis.

Business community building: We’re all in it together
Communication, understanding and supporting employees, etc.


Post-COVID work world – current, emerging, and future trends

Announcing our New World of Work survey report
Read Workable’s CEO Nikos Moraitakis’ insights on the New World of Work.

CEO insights on the future workplace
Remote work pros and cons, remote culture, new benefits and arrangements, and more.

The ‘new normal’: the future of hiring, onboarding and working
Tech adoption, skill-based assessments, remote hiring and onboarding, etc. (from a webinar).

Return to a new world of work: Get ready with these 5 insights
Physical distance measures, tools and equipment, remote work and additional resources.

The winds of change: return to office in the face of COVID-19
Expert’s advice – restrictive measures, changing protocols, WFH, digital tools, and more.


Workable features and updates amidst the COVID-19 pandemic

Video interview software

Introducing Video Interviews: The next evolution in remote hiring technology
Workable’s VP of Product explains how Workable Video Interviews can improve your hiring.

One-way Video Interview FAQs for hiring teams
Addressing common concerns around Workable Video Interviews.

Take our Video Interview Quiz – and optimize your hiring
Want to learn more about Video Interviews? Start with this fun and engaging quiz.

Salad and Go – now expanding – screens candidates remotely with Video Interviews
Learn how they screened 50 candidates in two weeks using Workable Video Interviews.

Video Interviews: Designing for and with end users in mind
How we integrated user input and feedback to Workable Video Interviews,

How we approached (video) interviews
Workable’s Senior Product Designer Andrew Chraniotis describes the design’s ins and outs.

Early adopter program key to Video Interviews success
How Workable’s product team pivoted to release the feature earlier in response to COVID-19.

Better practices

Announcing Bridge: Connecting laid-off workers with new employers
Workable’s CTO Spyros Magiatis shared this powerful take on this initiative.

Webinar – Going remote: Best Practices for HR & Recruitment
Watch the recording and learn from those at the front lines.

COVID-19: Workable CEO Nikos Moraitakis’ message to employees
Read this message Workable CEO Nikos Moraitakis sent to staff to keep employees’ spirits up.


Related ready-to-use policies and templates

Policies

Coronavirus (COVID-19) Company Policy Template

Work From Home Policy Template

Employee Remote Work Policy Template

Employee temporary layoff policy template

Communications

Employee termination letter template

Coronavirus COVID-19 email templates from HR to staff

Working from home tips (WFH) email template

Interviewing

Video Interview Invitation Email Template

Skype Interview Invitation Template

Online interview questions template

Remote job interview questions

Checklists

Remote employees onboarding checklist

The post COVID-19: All the resources you need to survive and succeed appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Best tech tools for the virtual workplace https://resources.workable.com/tutorial/tech-tools-for-virtual-workplace-digital-transformation Tue, 17 Mar 2020 20:08:51 +0000 https://resources.workable.com/?p=74052 There are tools for every business purpose out there and we’ve pulled together the best tech tools for the virtual workplace so you can avoid any breakdown in business processes as you move forward with your digital transformation. NOTE: Those tools marked with an asterisk (*) are seamlessly integrated with our recruitment solution. CONTENTS: Tools […]

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There are tools for every business purpose out there and we’ve pulled together the best tech tools for the virtual workplace so you can avoid any breakdown in business processes as you move forward with your digital transformation.

NOTE: Those tools marked with an asterisk (*) are seamlessly integrated with our recruitment solution.

CONTENTS:

      1. Tools for the recruitment process
      2. Tools for HR
      3. Tools for overall communication
      4. Tools for projects involving multiple people
      5. Tools for organization
      6. Tools for compliance/security/legal purposes
      7. Tools for finance


Tools for the recruitment process

Your recruitment process can be a huge beneficiary of your digital transformation. Learn more about how and why.

1. Virtual recruiting/screening/hiring

Hiring remotely can be a challenge at times, but with the right software in place, it’s a very easy process even if the final hire is someone you have never met in person. Workable’s own ATS – with its new one-way video interview feature – is equipped with all the tools you need to build teams virtually.

2. Assessment tools

Assessments are an integral ingredient in the hiring process, to help you identify the best candidates for the position. Workable has numerous integrated tools that will help you along the way – the full list is here, and some top tools are below.

Evaluate candidates quickly and fairly

Workable’s new pre-employment tests are backed by science and delivered directly through our platform. Hire the best candidates without ever leaving your ATS!

Try our assessments

3. Onboarding

Just as hiring can be done entirely remotely, the onboarding process can be done via an online platform as well to bring your new hires to full production mode. These tools will help you get there quickly.

4. Background Checks

The background check is an integral part of the recruitment process.


Tools for HR

5. HRIS

Benefits, payroll, compliance, all these things that are part and parcel of human resources management can be done entirely via digital tools such as the following.

6. Training/Knowledge Base

Upskilling and retraining your workforce is a crucial part of company success. Also, all company-wide documents, policies, know-hows, etc. need to be accessible by everyone at any given time whether it’s for training, best practices, or other purposes. These tools will help you get it done.

7. Employee feedback

When you’re not regularly mingling with your colleagues, it’s hard to gauge employee engagement or happiness. But that doesn’t mean you can’t do it at all.


Tools for overall communication

8. Email communication

Obviously this goes without saying. But if you’re in a company that operates largely in face-to-face communication and paper-based processes – and not email – it will be a good idea to quickly get your team signed up with email accounts so you can share crucial documents in a pinch.

9. Online chat functions

Sometimes it’s cumbersome to write out an entire email. Quickly pinging a colleague with a pertinent question can save a lot of time. Think of it as texting via your computer.

10. Virtual Meetings and presentations

When everyone is working remotely across locations or checking into meetings from home, a virtual meeting platform will work wonders for having everyone together in one place. Many platforms have options for you to share your screen to assist you in your presentation to the team.


Tools for projects involving multiple people

Note: You can see a full list of collaboration tools here.

11. Documents

Many of us need to collaborate within a single document, which is easy enough when you’re sitting together in front of the same computer or a single paper document together. You can still work together in the same document online from different locations.

12. Cloud Storage

It can be a nuisance when colleagues update a document and then email it around as a new file, making it hard to track which one is the most updated. Why not save it in an online drive – in other words, cloud storage – so everyone has access to the same document at any time?

13. Project management

Seeing a big project reach completion requires clean collaboration and careful planning between individuals and teams. This is especially challenging when teams are distributed across locations, but these services can help you keep watch from the big picture down to the granular level to ensure things keep running smoothly.

14. Timezone management

Many companies work across different time zones, which does make collaborating on projects somewhat of a challenge. Face it, it’d be incredibly useful to be able to see what time it is for each colleague in each location so you can better align efforts.

15. Screen sharing

Sometimes you don’t need full video integration to make presentations – you just need to be able to share your screen so you can walk colleagues through something. These will do the trick.

16. Dev & design

Your dev and design teams are unique such that simple document collaboration won’t cut it. They’ll need more specialized software to continue working together at peak performance – these softwares should do the job.


Tools for Organization

17. Calendar Management

A work calendar is crucial not only for your own organization, but also for aligning your efforts with others via mutual touchbases, meetings, 1-1s and other purposes. Also, with the right integration, you can see how busy your colleagues are at any given time during the work day without needing to walk by their work station.

18. Time management tools

When a portion – or all – of your staff is contracted or paid by the hour, tracking their time when they’re on the clock is a must so you can ensure they’re paid appropriately.

19. Notetaking apps

Having a notebook handy is always useful for keeping track of what you’re doing. You can also do this digitally as well – and even invite others to collaborate in team notetaking sessions.

20. Social Media Management

Social media isn’t just about tweeting photos of your dinner. It’s integral to external business communications. It’s easy enough to go directly to Twitter, Facebook or LInkedIn to push out your latest news, but it’s much easier to do it all via a single portal.

21. Business Intelligence

Tracking and reporting is essential to business success. Fortunately there are great tools to help you take a deep dive into your business processes to fine-tune your processes to maximize your results.

  • Tableau* (can be used with your Workable data)


Tools for compliance/security/legal purposes

22. E-Signature

There really is a digital tool for everything – even signatures for contracts if you can’t be in the same room at the same time to sign those urgent papers to keep things moving along.

  • HelloSign (native integration with Workable’s offer letter feature – no separate HelloSign account needed)
  • DocuSign

23. Password Management Solutions

Password management is an absolute must when it comes to IT security and compliance. Data breaches can happen via hacking, but sometimes all it takes is for the wrong person to have the right password for things to go haywire. Keep it all contained using a centralized password management system.


Tools for finance

24. Receipt & Expense Management

Collecting and processing receipts from your team can be a nuisance. It’s also a pain for your colleagues when they need to pull it all together into a report for you. Not to mention – finance has to process this stuff. You can manage all this in one place via these tools.

25. Accounting Software

Accounting is a real part of business. Manage and keep track of it all in one place, so you can keep those books balanced.

26. Billing Tools

Billing and invoicing goes without saying. In a remote environment, those paper invoices don’t go very far even if your postal delivery system is great. These tools will help you manage invoicing virtually – for tracking who’s paid what, and collecting on those outstanding.

27. Financial Dashboards

Optimize your business plan so you can get off on the right foot during your growth and expansion initiatives, and line up your expectations with industry benchmarks while consulting with experts.

28. Budget Management

Manage your budget in every area, from cash flow expectations to real-time financial performance – so you can make quick decisions to capitalize on current trends and mitigate what might come ahead.

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Hiring a sales team? Avoid these 4 candidates https://resources.workable.com/tutorial/sales-candidates-to-avoid Tue, 03 Dec 2019 13:54:37 +0000 https://resources.workable.com/?p=36596 Do you seem to fall flat day in and day out when you hire sales reps? Hiring a sales team is no easy feat. Your candidates looked good on paper – or even seemed great in person – but once they actually started working for you, they became a walking disappointment. So what’s going on […]

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Do you seem to fall flat day in and day out when you hire sales reps? Hiring a sales team is no easy feat. Your candidates looked good on paper – or even seemed great in person – but once they actually started working for you, they became a walking disappointment. So what’s going on here? Maybe you didn’t catch the red flags when they came up.

There are many different red flags to look for when hiring a sales rep. But keep an eye out for these four in particular, and you’ll avoid many headaches down the road when looking for salespeople:

The “great interview” rep

The “great interview” rep is the candidate who absolutely crushes your recruitment process. They’re the ones who just ooze charisma. They answered the “sell me this pen” challenge with a well-executed response showing they had done their homework. During a role-playing activity where they pitched one of your products with you as an executive buyer, they dropped a great joke on you that fit perfectly with your brand narrative. You even laughed, when you normally don’t during that phase.

So, it’s a no-brainer for you. After walking them out of the office, you head straight to HR and tell them to take the job ad down. You’ve found what you’re looking for.

But not so fast…

You’re interested, of course – that’s your job – but it’s also your job as the interviewer to keep the interview on track by asking pointed questions and making sure those questions are answered. You might have been blinded by the glare of the hypothetical sales pitch, be it about the “pen” or one of your company’s products.

They’re good at pitching when it gets to that stage, but can they open and close? Can they generate something out of nothing with an uninterested audience? Can they stay on track, drive the conversation from cold call to lead to conversion, and meet quotas? Sales isn’t just about the pitch – it’s also about organization, lining up leads, picking up the phone and asking pointed questions, being on time, following up with additional requested information, identifying new opportunities… and of course, closing deals.

When evaluating sales reps, keep in mind that they are still here as a job candidate, and your mission is to hire the best sales rep. End of story. They can impress all day if they want, but will they bring business to your bottom line? It’s all about the results in the end.

The “wandering” rep

You’re looking through the applications, and you see a resume that has five, seven, or more entries, all for Sales Development Representative or Business Development Representative positions. Perhaps there’s an account executive or two in there. You’re interested – clearly, they’ve been around the block a couple of times. And nowadays, tours of duty are more normal than career-long jobs, especially in sales. Plus, many of the companies they’ve worked for are in your industry. Perfect, they look like a good fit.

But not so fast…

High turnover is one thing, but if you see in their resume an oddly consistent turnover around the 11th month of every job they’ve worked in, that’s a very telling red flag. The life cycle of a sales rep job involves two or three months of onboarding, plus a couple of quarters of selling and approaching or reaching sales quotas. The expectation is that they’re comfortable meeting quotas well before one year in the company. If they haven’t succeeded in bringing revenue to your company by the end of their first year, then hard decisions have to be made – including letting them go.

That’s what’s going on when you see a resume full of “11th-month stints”. You don’t want to spend all that time onboarding someone only to have them fizzle out in the 11th month. But before you take a pass on them, know that coincidences do happen and perhaps they just had a bad streak with companies who either didn’t succeed in the game or didn’t onboard them properly. Make sure you ask for their side of the story if you do see that 11-month trend.

The “big company” rep

You sift through your resumes and you stop at one: wow, this candidate’s worked at a couple of multinationals or startup unicorns, and their sales numbers are just off the charts. They’ve brought in amazing revenue for their company. They blow everyone else out of the water. Of course, you want star reps like that in your organization.

But not so fast…

These sales reps are potentially passengers on a ship much bigger than themselves. They don’t have to work as hard to land the sales – there’s a refined marketing machine working to bring in hardcore leads, and the company brand is powerful enough that all you have to do is produce the business card, and watch leads’ eyes light up when they see who you represent.

Take a deeper look at their sales numbers, and inquire as to how their numbers stack up against their peers in that same company. Also, ask about their numbers at other companies and see how those numbers line up. If they don’t, then you’re interviewing a passenger, not a pilot.

The “right place, right time” rep

Again, just like the “big company” rep, this candidate’s numbers are stellar. And they’re for a smaller company, or a more niche startup where it’s harder to sell. Their numbers look great, and they tell you in the interview that they actually doubled their required quota in the last quarter. Perfect, you think – it’s time for them to double down on quotas in your own sales team.

But not so fast…

Ever heard the saying, “a rising tide lifts all ships”? It’s possible this rep just happened to catch the wave as it was rising, and reaped the benefits. Perhaps the company they were working for just landed a massive funding round, opened an IPO, got some major exposure in the mainstream media because of a breakthrough in their product, or launched a new product to great acclaim – all things that inevitably lead to a spike in sales. And this sales rep just happened to be there when it happened, but it doesn’t make them great sales reps.

Again, look at it in context. Ask about their sales numbers in other quarters or with other companies. If those numbers are not impressive or, worse, if they insist on talking only about their aforementioned success, perhaps they’re a one-hit-wonder.

A convincing sales talent pool

Every good company has a well-oiled sales machine – after all, that’s what brings in revenue – and you need to make sure you have the right nuts and bolts to keep the engine running smoothly. It’s all about finding the right fit and the right talent in the end. You can’t afford to suffer with less when hiring a sales team.

There are always going to be exceptions to the rule, but remember, when hiring in sales, you’re also assessing candidates who can be very convincing about their capabilities. They’re skilled at selling – that doesn’t change when they’re selling themselves as a candidate. That’s fine, but be mindful of the associated pitfalls when hiring a sales team. Keep this cheat sheet at the ready so you don’t end up sending job offers to the wrong sales reps – your bottom line will thank you.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

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How to make a business case for recruiting software https://resources.workable.com/tutorial/business-case-recruiting-software Thu, 16 Aug 2018 10:01:36 +0000 https://resources.workable.com/?p=72141 It sounds like we’d be employing vastly different arguments, but trust me, all compelling business cases have the same basic elements. To help you make your own case, I’m going to walk you through my process of building a business case for recruiting software — or applicant tracking software (ATS) as an example. 1. Prepare […]

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It sounds like we’d be employing vastly different arguments, but trust me, all compelling business cases have the same basic elements. To help you make your own case, I’m going to walk you through my process of building a business case for recruiting software — or applicant tracking software (ATS) as an example.

1. Prepare and plan (1 – 2 hours)

Business plans are formulaic, but they take time. You should anticipate putting aside dedicated time on your calendar to hold yourself to deadlines. To help you plan, I’ve put rough time estimations next to each step of this checklist. However, it all depends on what you’d like to spend on the system, how complex your needs are and how many people are involved in your procurement process.

At this stage, ask your manager or someone on your procurement team what their process is for bringing on a new tool and what requirements they have for submissions. You may find unexpected red-tape or allies. Additionally, see if they will give you an idea of a budget so you can keep your evaluation reasonable. Successful business cases can overcome many budget objections, but knowing the potential issue from the start is crucial.

2. Identify business goals and pain points by reflecting on your team (1 – 2 hours)

Business cases become tactical by bringing in pain. Consider your daily workflow, what an hour of your time is worth and how much time you spend on tasks that can be automated with an ATS. Now extrapolate: How much time and money is invested on these tasks by your team or department? You may find that in hiring for a single role with your current process, you spend as much (or more) than the annual cost of an ATS.

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Delight candidates with engaging careers pages, mobile-friendly applications and easy interview scheduling — all with Workable, the world’s leading recruiting software!

Take a tour

3. Research and combine the power of software review websites with your network’s feedback ( ~1 week)

Now that you know the resources that are under-utilized with your current process, it’s time to research three to five potential solutions that can solve this pain. You can do this solely through Google and rely on websites like Capterra, Trustpilot and G2Crowd. However, management will also want to see feedback from people in your network who actually use these systems. I’m a member of a local Sales Operations group and about a dozen similar ones on LinkedIn. Any time I’m evaluating a tool, I turn to my network first to get a sense of the landscape. Rave reviews about specific software might have been accurate a few months ago, but current customers will tell you that support is lacking or key features have yet to be released. Or there could be tool you’ve never considered that people swear by. After combining feedback from your peers with review sites, you’re well on your way to making your business case for recruiting software.

4. Evaluate your shortlist and distill your findings (1 – 2 weeks)

One of my favorite aspects of software evaluations is that they follow the same process: Discovery Call, Demo, Pilot/Trial (if applicable), Negotiation, Signature and Implementation. When you go to your boss, having a list of feedback isn’t enough. They’re going to want to know what you think of the tools and how it will help their team. To do that, solicit your ATS shortlist for demos, explain your pain, watch a quick demo, compile notes alongside peer feedback and, if possible, pilot the software.

Believe it or not, sales reps are there to help you make your business case and can offer additional competitive intelligence for tools on your list. I’ve gone into plenty of calls in the name of due diligence thinking I would eventually rule out the software, only to have the sales rep show another feature that put them at the top.

After you’ve gone through demos and received initial pricing, you should have a decent number of notes in a spreadsheet or notebook. Take these thoughts and condense them into a succinct pro-con sheet so when your manager asks for details, they can see their business pain and how each software would address those issues.

Your condensed pro-con sheet should outline:

  1. Software you evaluated
  2. Features that will solve your team’s pain – If there’s anything particularly exciting your team wants, highlight it.
  3. Implementation & Training Timeline – Describes how to make the switch from your current process and/or tool.
  4. Price – Remember that SaaS pricing is negotiable to ward off any “sticker shock”, but your business case is going to assuage any concern.
  5. Notes – This column is key as many software have similar features and prices making it tricky to determine competitive differences. Use this section to be specific about why you think a tool is a strong fit for your team. If you noticed any “red flags” when speaking to the sales rep, put them here too. The procurement process is a strong indication of what your implementation and support experience will be like.
  6. Present your findings in a thoughtful and compelling format (2 hours to create, 1 hour to present)

Through your evaluations, you learned the ATS landscape and you understood which tool(s) can solve your pain. To make your work truly digestible for your audience, it’s time to present. Do so in whichever manner makes sense for your team. Personally, I opt for short, concise slide decks and have my pro-con sheet ready should I be prompted for details.

Whatever you choose, remember that this is your chance to present return on investment (ROI) – make it count. You’ve made yourself a subject matter expert in the ATS space with this project, so carry yourself accordingly. The combination of team pain, network feedback, and software capabilities come together to make ROI. Start by reminding your team how painful the current hiring process is and what you lose by spending time on tasks that can be automated. Feedback from your network lends additional credibility to potential vendors and shows others have successfully solved the pain you described. Outlining key features shows how time and money are saved so your team can tackle more meaningful projects you’ve had to put on hold. Long story short, your business case for an ATS shouldn’t have to “spell out” ROI, it should be evident from your thoughtful work.

All business cases follow the same rough framework: Prepare to invest time in the evaluation, find pain in your existing process, research by engaging your network, run careful evaluations of top contenders, and distill your findings into a presentation for your team. Good luck and may you get the ATS of your dreams!

This post was written by Samantha Thompson, Senior Sales Enablement Specialist at Workable.

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How to evaluate talent sourcing tools and choose the right ones for your business https://resources.workable.com/tutorial/evaluate-talent-sourcing-tools Thu, 04 Jan 2018 15:03:11 +0000 https://resources.workable.com/?p=29177 Choosing the right talent sourcing tools may seem like a Herculean task: tools range from browser extensions and resume databases to fully-fledged sourcing services. To make the process as painless as possible, simplify your search to few factors. Here’s how to determine which tools you need: What factors are important when choosing sourcing tools? No […]

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Choosing the right talent sourcing tools may seem like a Herculean task: tools range from browser extensions and resume databases to fully-fledged sourcing services. To make the process as painless as possible, simplify your search to few factors. Here’s how to determine which tools you need:

What factors are important when choosing sourcing tools?

No one tool is perfect, so knowing what matters most to your talent sourcing strategy is essential. Prioritize all factors you care about. Here are four important ones:

  • Price. Some companies are willing to pay extra to find the most powerful tool, while others prefer to keep a tight budget. But, in the end, it’s important to find a tool with a price that matches its usefulness to your business. Consider:
    • Negotiability. How much room for negotiation do you have? For example, ask senior leaders if they will approve a more expensive tool if you are determined it’s the best tool that can shape and improve your sourcing process.
    • Necessity. Consider whether your sourcing strategies require an expensive and multi-featured tool. Ask yourself whether you could use inexpensive or free tools to accomplish your goals.
  • Type. Determine the type of tool you are looking for based on your sourcing challenges and strategies. For example:
    • If your recruiting team wants access to many candidate resumes, then a resume database would be a good choice.
    • If social media sourcing is a big part of your strategy, build a strong social media recruiting strategy. For more on how, read our FAQ guide.
    • If you’re looking to connect with qualified candidates in talent-strapped markets like tech, use tools like Hired and JamieAi.
    • If you’re considering reaching out to passive candidates and want access not just to resumes but deeper insight into candidates’ motivations and skills , consider People Search, a rounded sourcing tool that scours the web to find candidates’ resumes, online social and professional profiles and contact information.
  • Functionality. The most important factor is what your tool can actually do. For example:
    • Do you want your tool to let you search for names, locations, industries and keywords? If you are used to crafting Boolean queries, it’d be helpful to have a tool that enables Boolean commands.
    • Search quality is important. If you get a free trial, search for people you know or with useful keywords (e.g. “Java” if you’re hiring Java developers often) to check whether the tool delivers. Test the tool many times throughout your trial to ensure it performs consistently.
    • Legal compliance. For example, if you want to source EU residents, you need to follow the guidelines of the General Data Protection Regulation (GDPR). Before you invest in a sourcing tool, ask the provider about any compliance problems that may occur.
  • Customer support. Customer support is important for every service or tool you purchase. Without quick and competent customer support, you may end up losing time trying to understand the tool and finding workarounds to problems. Check to see if your preferred sourcing tool’s support staff provides:
    • Online resources. An informative and well-written support section can help you and your team resolve any quick issues with the tool.
    • Varied contact methods. How do you prefer to reach the support team? Consider how you can reach the support staff (e.g. by phone, live chat or email) and whether those methods suit your team.
    • Accessibility. Around-the-clock support is a huge advantage, particularly for remote teams. Find out if your preferred tool’s support team is available during the hours that your teams usually work.
Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

How to evaluate talent sourcing tools

Decide how you will find and evaluate products. To ensure that recruitment tools will meet your needs, use these methods to understand your options:

  • Search for lists of sourcing tools. If you are just beginning your search, evaluate a few tools initially to establish a point of reference and familiarize yourself with different types of online sourcing tools. Look for lists to get started.
  • Ask for referrals. Your friends, colleagues or acquaintances may have some good tools in mind. Reach out to them in-person or ask open-ended questions on your social media profiles. When you receive some recommendations, begin your evaluation process.
  • Check online reviews. Sites like Getapp and Software Advice have many product reviews and let you sort tools by criteria like industry and features. But remember: different people have different criteria and what works for one company may not work for yours. Check out the overall ratings but also be sure to read some reviews in full to learn what exactly each user likes or dislikes.
  • Sign up for free trials. Take advantage of any free-trial options. Use trials to try out products firsthand and see if you like their interface and capabilities. Free trials also help you evaluate customer support services with real questions.
  • Ask for a demo. If a tool doesn’t offer a free trial or if you’ve been intrigued by the trial and want to know more, ask for a demo. Salespeople will be able to show you the full range of features and also present the benefits of their tool. Here are some things to look for in a demo:
    • Ease of use. How many steps are actually involved in finding a candidate? Ask salespeople to walk you through a sourcing scenario.
    • Mobile capabilities. Recruiting on the go is a huge advantage and time-saver. Ask about any mobile apps or capabilities with your preferred software.
    • Pricing and other services. How is the pricing structure set up, and what other services might you get within the price point?

Sourcing is also about engaging candidates

Talent sourcing tools will help you find the right candidates. But what you do to contact them and build relationships is the next important step. To be able to engage passive candidates:

  • Personalize your email templates. Sourcing email templates save you a lot of time but the most effective emails are personalized. Use information about candidates (e.g. interests, achievements, previous work experiences) you found online with the help of your sourcing tool to connect with them more naturally.
  • Meet candidates in person when possible. If you found a great potential candidate using your sourcing tool, look for event overlap. For example, they might mention that they are attending the same conference you are going to on Twitter or Meetup.com. Once at the conference, be prepared to introduce yourself to them and get to know them.

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How to hire seasonal employees https://resources.workable.com/tutorial/hiring-seasonal-employees Wed, 15 Nov 2017 03:19:22 +0000 https://resources.workable.com/?p=27569 Picture a retail store during Christmas time. And now a ski resort in the middle of the winter. For some industries, hiring needs fluctuate from season to season. That’s why seasonal employees are a key investment for companies that want to be productive during peak demand. Here’s a guide on how to hire seasonal employees: […]

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Picture a retail store during Christmas time. And now a ski resort in the middle of the winter. For some industries, hiring needs fluctuate from season to season. That’s why seasonal employees are a key investment for companies that want to be productive during peak demand.

Here’s a guide on how to hire seasonal employees:

Before hiring seasonal employees

  • Make sure you need to hire temporary staff and not permanent employees. Ask yourself:
    • Do we have peak periods during the same time every year? (e.g. holidays and tax time)
    • Do we need more employees because of an increase in business (e.g. opening a new store) or because of a temporary staff shortage? (e.g. due to maternity leave)
    • Minimum wage
    • Pay regulations (overtime, nights, weekends)
    • Requirements to offer health insurance
    • Labor regulations for teens aged 14-17

How to attract seasonal employees

Start your hiring process well before you reach your peak season. For example, summer resorts could begin their recruiting efforts in February or March and aim to close all hires by May.

Here’s how to start:

1. Write targeted job descriptions

Your job ad should clearly state that you’re hiring seasonal employees. It’s best to mention that in the job title. Here’s an example:

How to hire seasonal employees: job title example
Screenshot via Indeed

In your job description:

Be clear about requirements. Most positions don’t require relevant work experience. But, make sure to highlight necessary certifications (e.g. for a lifeguard.) Also, describe physical requirements (e.g. if employees need to stand for long hours or carry heavy items) so that qualified candidates apply.

Here’s how Guest Services lists requirements for a Ski School Director at Giants Ridge:

How to hire seasonal employees | job ad qualifications example

Note how specific Guest Services is when listing physical requirements for the job:

How to hire seasonal employees | job ad requirements example

Mention work schedule. Candidates want to know how many days and hours they’ll be working and whether there’s any flexibility around work schedules. By being clear about working hours, you avoid dealbreakers and scheduling conflicts.

This is especially important for retail seasonal employment. Macy’s describes its available shifts for Seasonal Customer Service Associates in this job ad:

How to hire seasonal employees | Macy's work schedule example

Explain your compensation structure. Being vague about whether you’re hiring hourly or salaried employees will turn applicants off. Clarify how (and how much) you’ll pay your employees and mention if the position is commission-based.

Here’s how YMCA Camp Orkila describes its compensation and benefits package for Outdoor Educators:

How to hire seasonal employees | Compensation example

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

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2. Select best places to advertise your seasonal jobs

Large, global job boards include many listings for seasonal jobs that job seekers can find by searching on the term “seasonal” or applying filters :

You can also post your job ads to websites dedicated to seasonal employment:

  • CoolWorks: Seasonal jobs in the U.S., mainly in resorts and national parks, categorized by state and field (e.g. food & beverage, transportation and retail.) Listings include jobs for teens, interns and retirees.
  • SeasonalJobs: Mostly entry-level seasonal positions for U.S. employees.
  • BackdoorJobs: Job opportunities for temp positions and internships worldwide.
  • Caterer: Hospitality positions in the UK.
  • SeasonWorkers: UK-based job board with global positions by category (e.g. summer, ski and childcare jobs.)

Bonus: Check our list of the best job sites in the UK (Free and Premium)

If you’re looking for local candidates, consider advertising on local radio stations. You could also place print ads:

  • in schools and colleges;
  • in community centers;
  • or outside of your stores, if you’re in retail.

How to evaluate and recruit seasonal employees

One of the biggest challenges with seasonal hiring is the tight timeframe: you need to hire staff before busy season begins. Optimize your recruiting in a way that reduces time to hire, without losing quality of hire. Here’s how:

Organize recruitment events

Events will help you meet potential candidates en masse. You can host events in various locations to reach local candidates. Advertise your event and remind interested candidates to bring their resumes or completed application forms beforehand.

Make sure to schedule and host your recruitment event in advance so that you have enough time to screen candidates.

Interview candidates in groups

Group interviews can speed up the hiring process, especially if you’re recruiting more than one employee for the same position (e.g. salespeople for your stores.) This will also be helpful if the role involves communication, presentation and collaboration, as you’ll have the chance to see how candidates interact in group settings.

Hire for culture fit, not just skills

Don’t overlook culture fit simply because you’re hiring temp employees. Seasonal employees:

  • interact with customers;
  • promote your products and services;
  • and represent your company.

Look for candidates who are not only able to do the job, but understand your values and business objectives and will be advocates for your brand.

Here are some examples of culture fit interview questions to ask candidates:

  • What do you hope to achieve during your time working here?
  • What would make you quit a job in the first week or month?
  • What would you do if a customer approached you with questions right before the end of your shift?

Looking to streamline your hiring and interview process? Request a demo or start a 15-day free trial of Workable’s applicant tracking system

How to retain seasonal employees

The way you treat seasonal staff can make or break your employer brand. Here’s how to retain seasonal employees and increase the chances of them returning next season or recommending your company to others as a potential place to work:

Offer end-of-season bonuses

Employees who quit during peak season create gaps in your workforce when you want to be as productive as possible. To avoid recruiting from scratch, consider offering an end-of-season bonus. This will motivate employees to stay with your company through the entire season.

Lagoon, a summer fun park in Utah, lists an end-of-season bonus in its job descriptions to attract seasonal employees:

How to hire seasonal employees | end of season bonus example

Offer loyalty bonuses to returning staff

Former employees who are already familiar with the job and will require less training for the next peak season. When you begin hiring seasonal workers, attract former staff by offering them an extra bonus. Or, proactively reach out to them to learn if they’re available.

Also, when suitable, promote past employees to senior positions. Or, offer permanent jobs to high-performing employees, if that makes sense for your business. Advertise these tactics to motivate applicants who are not only looking for a temp position, but wish to develop their careers.

Amazon advertises how one employee kickstarted his career with the company once he took up a seasonal job:

Create realistic expectations for candidates

While you want to entice potential hires with an engaging job ad, don’t sugarcoat responsibilities. Otherwise, you risk attracting non-qualified candidates. For example, work at a retail store during holidays can be chaotic, so it’s best to hire candidates who fully understand those job conditions.

Here’s how Macy’s describe the role of a Seasonal Jewelry Sales associate:

How to hire seasonal employees | Macy's job description example

Offer creative benefits or perks

Be honest about what the role entails, offer benefits that will make up for long working hours and deliver on what you promised.

Above & Beyond Alaska, a company that organizes trips in the wilderness, describes the employee experience and explains how they try to balance work and life for their seasonal employees:

How to hire seasonal employees | perks and benefits example

 

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How recruiters can benefit from technology https://resources.workable.com/tutorial/recruiters-benefit-technology Thu, 05 Oct 2017 19:20:44 +0000 https://resources.workable.com/?p=8099 Recruiters can use HR tools and technology to increase productivity and stay competitive. Here’s how you can use current technology and tools to boost your recruitment efforts: Mobile recruiting Create a mobile hiring process The data proves that candidates apply to jobs on their phones. Twenty-eight percent of Americans use their smartphone in their job […]

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Recruiters can use HR tools and technology to increase productivity and stay competitive. Here’s how you can use current technology and tools to boost your recruitment efforts:

Mobile recruiting

Create a mobile hiring process

The data proves that candidates apply to jobs on their phones. Twenty-eight percent of Americans use their smartphone in their job search, and half of them have used their smartphone to fill out a job application, according to a Pew Research Center survey. Create a mobile-friendly hiring process by optimizing the following for mobile:

Make these elements of your hiring process easily accessible from any device to appeal to a broader base of potential candidates.

Use your ATS app to recruit

You can source and manage candidates through your smartphone by using a mobile Applicant Tracking System. Mobile recruiting facilitates team collaboration and quick access to important data from everywhere. In her blog post, Workable’s VP of Sales Rachel Bates explains how she hired twenty new employees for her team using Workable on her smartphone.

Looking for a mobile recruiting app? Take a look at how Workable’s industry-leading iOS and Android apps can improve your hiring process.

Video interviewing

Video calls are a convenient alternative to traditional in-person interviews, especially when candidates and interviewers are in different locations. The rise of live streaming via social networks (see Facebook Live and Periscope broadcasts on Twitter) is an indicator that live, unfiltered video sessions are a growing trend.

Screen candidates using video tools like Skype, Hangouts, SparkHire or HireVue before inviting them to your offices. You could also ask them to record and send a quick video so that you can evaluate their presentation skills, if they’re relevant to the role you’re hiring for. Or, save time by recording your interview questions once and prompting candidates to submit their answers in their own time.

Move the right people forward, faster

Scaling up? Hiring remotely? Keep your pipeline moving with Video Interviews, a premium one-way screening tool from Workable.

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Webinars and podcasts

Participate in webinars and podcasts to get ideas on how to boost your recruitment without leaving your office. Consider learning about topics such as new sourcing tools, Boolean search tips, HR software and social recruiting guides. Try hiring webinars from:

If you prefer recruiting podcasts, tune into:

Online courses

Take online courses to brush up on HR-related topics or delve into a new field of study. Consider courses from well-known HR institutions and online training programs. Here are some options:

Consider online courses that will help you understand the skills you should be looking for in candidates and how specific teams work. For example, if you’re a technical recruiter, coding courses may explain basic technical terms for you so that you can ask pointed interview questions. If you’re hiring salespeople, take a course on sales and marketing techniques to prepare simulation activities for your candidates.

Productivity tools

New HR product launches and regular upgrades and integrations to your favorite tools can make your life easier. You can find out about software news in places like Product Hunt and Flipboard. Here are some tools that can help you work more efficiently:

Time management

  • Zapier performs back-office tasks for specific triggers that you set, e.g. if your ATS integrates with Zapier, you can schedule to send a customized email to each new applicant.
  • RescueTime tracks how much time you spend on daily tasks to help you create a more productive schedule.

Email management

  • Boomerang is a Gmail integration that sends you follow-up reminders, lets you schedule messages and snoozes low-priority emails.
  • Calendly helps you reduce back-and-forth emails with your team members; set your availability preferences, share your calendar with your team and quickly book meetings.

Sourcing

  • People Search will automatically search millions of online profiles and multiple data sources in real time. The result is a single, unified candidate profile.
  • Hired connects employers with developers, designers and product managers who’re looking for job opportunities. You can advertise your open roles, browse candidate profiles and schedule interviews.

Social media groups

Social media can help you network with human resources professionals you’ve never met. Here are a few groups to consider joining on social media:

Facebook groups for recruiters

LinkedIn groups for recruiters

Slack communities for recruiters

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How to measure talent pipeline metrics https://resources.workable.com/tutorial/measure-talent-pipeline-metrics Thu, 28 Sep 2017 13:04:23 +0000 https://resources.workable.com/?p=25389 A talent pipeline is a network of engaged passive candidates who can fill future roles in your company. Talent pipeline metrics help you measure the effectiveness of your sourcing strategies in finding and engaging those candidates. Here’s a primer on five common talent pipeline metrics and how to calculate them: Source of hire Source of […]

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A talent pipeline is a network of engaged passive candidates who can fill future roles in your company. Talent pipeline metrics help you measure the effectiveness of your sourcing strategies in finding and engaging those candidates. Here’s a primer on five common talent pipeline metrics and how to calculate them:

Source of hire

Source of hire shows what percentage of your overall hires entered your pipeline from each recruiting source (e.g. referrals, social media sourcing.) This information helps you plan your recruiting budget and allocate resources for the most effective recruiting channels. For example, if employee referrals bring in a high percentage of hires, consider investing in a fully-fledged referral program.

It’d be a good idea to track candidate sources too. For example, a source that brings you a large number of high quality candidates is valuable, even if you end up hiring someone from another source. Use recruiting data from your Applicant Tracking System (ATS) to find out what percentage of your most qualified candidates each source brings in.

Report and improve upon your hiring process

Track, share, and improve your hiring process with real-time recruiting analytics from Workable.

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Candidate conversion rates

Candidate conversion rates show how effective recruiters are in enticing passive candidates and moving them further along in their pipeline. Imagine your talent pipeline model has the following main stages:

Measure conversion rates from each stage to the other. For example, let’s assume that you send a sourcing email to 30 candidates in a week. Ask yourself:

  • How many candidates reply? If five of them reply and agree to talk further, then your email conversion rate is 5/30*100% = 16.6%.

  • How many candidates do you routinely follow-up with post-screening call? If you regularly check-in with one out of three candidates you speak with, then your conversion rate is 1/3 *100% = 33.3%.

  • What percentage of your engaged candidates moved forward to an interview (or are hired)? For example, if you recommend five candidates from your talent pipeline per month, and hiring managers interview (or hire) three of those candidates, then your pipeline conversion rate that month is 3/5*100%, or 60%. The higher this rate is, the higher the quality of your pipeline.

Track these metrics across your recruiting pipeline and across time and calculate the average annual/ quarterly rates. Aim for the highest possible conversion rates.

Job offer acceptance rate

Your offer acceptance rate (OAR) shows what percentage of candidates accepted your job offer. Here’s the formula to calculate OAR:

offer acceptance rate formula

So, if you extended job offers to 10 candidates the past month, and six of those candidates accepted, your offer acceptance rate is 60%.

Track this metric per position and per hiring manager. Also, measure your OAR specifically for candidates you sourced and engaged with. This metric can indicate whether:

  • Your candidates had positive experiences that compelled them to accept your job offer.
  • You successfully matched candidates in your pipeline to open roles they were interested in.
  • Your job offers are attractive enough for the best people in your talent pipeline.

Time to fill

Maintaining a talent pipeline helps you reduce the number of days it takes to fill an open position (your time to fill.) This is because you’ve already qualified and engaged candidates in your pipeline before a position opens. If you find that your talent pipeline doesn’t significantly reduce your average time to fill, you may need to make your hiring process more efficient or rethink how you qualify candidates.

To calculate your time to fill, first define the time period you will be measuring. For example, your starting point could be the day HR or Finance approves a job opening. Then, count the days until your best candidate accepts your job offer.

Compare your time to fill across positions and departments to find out which teams or roles might need a stronger talent pipeline.

Candidate experience metrics

To build talent pipelines, recruiters should care about their candidates. This candidate-centric approach helps you build good relationships with candidates, boost your employer brand and even enhance your pipeline through referrals from your engaged candidates.

A good way to measure candidate experience is using online survey tools (e.g. Typeform) to ask for both qualitative and quantitative feedback. Here are example questions:

  • How would you rate your overall experience communicating with our recruiter?
  • What do you think we could improve in our hiring process?

Supplement this feedback by monitoring reviews on Glassdoor and social media.

These five talent pipeline metrics will help you assess the quality of your pipelines. Each company may choose to monitor additional recruitment metrics that fit specific needs. Always track cost per hire and quality of hire for a well-rounded view of your recruiting strategies.

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How to recruit via SMS text messages https://resources.workable.com/tutorial/recruit-sms-text-message Wed, 15 Mar 2017 16:27:29 +0000 https://resources.workable.com/?p=8850 Why recruit via text: Texting is: Easy.  People of all age ranges are familiar with texting. And texting doesn’t appear to be going anywhere. Applications like WhatsApp and Viber regularly update their features to provide better text message experiences for their users. Popular. Cold emails often end up in the spam folder or simply go unread. […]

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Why recruit via text:

Texting is:

  • Easy.  People of all age ranges are familiar with texting. And texting doesn’t appear to be going anywhere. Applications like WhatsApp and Viber regularly update their features to provide better text message experiences for their users.
  • Quick. Tools like Google Voice allow you to send texts from your desktop. You can also use voice dictation (which works for both Android and iPhone) to compose messages without needing to use the small keyboard on your phone.
Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

How to start SMS recruitment:

People text each other for multiple reasons, but a message from a recruiter might catch them by surprise. To make sure your texts don’t make candidates feel uncomfortable (or even annoyed), follow business writing etiquette and avoid rejecting candidates via text.

Hi [candidate’s name], we are sorry to inform you that you didn’t make it to the next phase. Best of luck! Hi [candidate’s name]. Here are directions to our office [map url]. Let us know if you need further help.
CU l8er! Looking forward to meeting you tomorrow at our interview.
XOXO  :-) Have a nice day!

Do:

  • Keep it short. Long messages are hard to read on a mobile screen. For example, if you want to confirm an interview, it’s a good idea to send a text. But, if you want to explain an interview assignment, it’s best to email or call your candidates. As a rule of thumb, follow the 140-character tweet length limit to ensure your messages are brief.
  • Create templates. If you find yourself sending the same (or similar) messages quite often, ready-to-use SMS templates will save you time. For example, you could use a standard text with directions to your office to send candidates prior to their interviews. Applications for Android and iPhones will help you build SMS templates.

SMS recruitment template

  • Keep it professional. Texting is a more casual way of communicating, but you should still keep it professional. Emojis, abbreviations and slang are off limits. Know your company’s cell phone policy. Before hitting ‘send,’ double-check your message for grammar and spelling errors. Also, double-check who you’re texting, to ensure you’re contacting the right person.
  • Stay organized. You’re wasting valuable time if you’re going back and forth to confirm the date of an interview or the phone number of a candidate before texting them. Use mobile applications to keep necessary information (like contact details, notes and calendars) all in one place. If you’re using Workable as your ATS, our Android and iOS applications help you directly communicate with candidates and manage your workflow.

Don’t:

  • Text on first contact. If this is the first time you contact a candidate, recruiting text messages aren’t your best option. Consider candidate experience: people might question who you are and how you got their number. They might even perceive your mobile recruiting approach – and your company – as intrusive. It’s best to text candidates after you have first communicated in a different way (e.g. to confirm an interview you’ve already scheduled) and if you have asked for their permission to text them.
  • Spam candidates. Text when there’s a good reason for it, e.g. to remind or confirm an interview and to send contact details. Bulk messages (“We are hiring! Check our careers page for more information”) are cold and can tarnish your reputation. Show that you invest some time by personalizing your messages. For example, if you decide to reconnect with a past candidate you could send them something like this:

SMS recruiting - reconnecting with a candidate

  • Text after office hours. Sending recruiting text messages with a candidate in the evenings or on weekends sends a dual negative message. First, you probably work overtime (which isn’t exactly a perk to attract potential hires.) And second, you don’t respect the candidate’s personal time. Stick to regular working days and hours for all kinds of communication.
  • Use your personal phone number. Unless you don’t mind receiving a late night text from a candidate cancelling your interview the next day, it’s best to use a business cell phone. Bad habits, like checking your emails after office hours or taking your work home, can tank your productivity in the long-run.

Mobile recruiting technology makes recruiters’ lives easier, but there’s no guarantee that candidates will receive all recruiting texts with warmth – particularly if they deliver bad news. If you’re unsure whether texting is the right option, use this simple rule: under similar circumstances, how would you react if you received a text?

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How to write a standout job offer email https://resources.workable.com/tutorial/job-offer-email Thu, 08 Sep 2016 20:57:31 +0000 https://resources.workable.com/?p=6443 What are the defining factors that will make a candidate accept your job? Your offer per se is what matters, but presentation also plays an important role. Your job offer email should clearly communicate all necessary job details and information your candidate should know before making up their mind. It should also give them an idea of […]

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What are the defining factors that will make a candidate accept your job? Your offer per se is what matters, but presentation also plays an important role. Your job offer email should clearly communicate all necessary job details and information your candidate should know before making up their mind. It should also give them an idea of what it will be like to work at your company.

It’s a common mistake to think that your candidate will definitely accept your job. Offer emails aren’t routine, standardized letters — they’re part of your company’s recruiting pitch. eShares‘ unique job offer letter can give you a bit of inspiration. You don’t necessarily have to go that far though, just make sure your email presents everything clearly. This tutorial can help you write a standout job offer email to complement your hiring process and make potential hires lean towards your company.

How to start

Research labor law

Before writing your email, do your employment legislation homework. Is there something particular you should take into account? For example, some states have specific overtime laws, so make sure you stay up-to-date with legislative changes. Also, don’t forget to check the at-will employment rules that apply to your company. (At-will employment means that the employer or the employee may terminate their employment relationship for no reason, or for any legal reason, with no adverse legal consequences. In most states, unless you signed some sort of employment contract that states otherwise, you’re assumed to be an at-will employer.)

Update the job details

If the recruiting process took some time, it’s possible the hiring managers have reconsidered some of the job responsibilities. Check with them to make sure the information you’re about to give your candidate is accurate and complete.

Decide your style

Depending on your company culture, you could use a more formal or casual template. You may also want to write a longer job offer email, providing more detailed information about compensation and benefits. Consider attaching relevant documents to keep your email short and easy to read. Don’t overdo it, though. It’s the first email you’re sending them to initiate — hopefully — your collaboration, so prioritize what’s most important. Use a step-by-step approach to give your new hire all the necessary information without being overwhelming.

Make a verbal offer

If you want to speed up the hiring process, you shouldn’t rely on email alone. Calling your candidate first adds a personal touch. Prompt them to check their emails later in the day to find out more details about your job offer. You’re more likely to get a quick response if they’re expecting your offer via email.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

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What to include

Subject line

In most cases, it’s common to overlook an email’s subject line and focus on the content. But, the title you choose may determine whether the recipient will open your email. When you’re writing a job offer email, you don’t want to leave your candidate guessing. They should know, even from the subject line, that you’re offering them a position. You can use something like: [Company_name] Job Offer / Job Offer from [Company_name].

Basic job information

You need to present all the essential information your new employees want to know. Interviews can be a stressful process for candidates, so even if you’ve already mentioned some details about the job, your new hire might have missed something. Clarify your expectations and make sure your new employee acknowledges their working conditions to avoid confusion later on.

Start with their job title and who they’ll report to. Include full/part-time status, contract length (if applicable), working hours and expected starting date.

It is my pleasure to offer you a position at [company name] in the role of [role title]. You will be reporting to the Head of our [team name] team which belongs in the [department name] department. Your expected starting date is [date].

Salary

Salary is usually the number one concern for employees, so make sure all information you include in this section is clear and accurate. In addition to the annual gross salary, you could also consider mentioning payroll details, like frequency or method of payment.

Benefits

Your future employees are interested in finding out what benefits they’ll be eligible for. It’s up to you to disclose as many as you want, keeping in mind that your offer has to be meaningful to the recipient. Usually recruiters include information about health and insurance plans, days of paid vacation, 401(k) retirement plan, bonus programs and stock options in their offer letter. Other perks you could consider adding, to draw your potential hire’s attention, include corporate mobile plans, free lunches and flexible working hours.

Don’t miss: 8 job offer letter templates for every circumstance with extra tips

Contingencies

In some cases, you’re required to perform background checks or health and drug tests on potential employees. If this applies to your company, you should clearly state that your offer is contingent upon your potential new-hire completing an I-9 form, passing their drug or background test or signing any necessary agreements.

Next steps

No matter how explicit you are, your new hire might still want to negotiate, ask questions or change their start date. Make sure to let them know who to contact, should they have any questions.

Some employees might be confused about what to do after they’ve decided to accept a job offer, considering every company follows its own procedures. So, you should clearly indicate when you’d like their answer by; a 5 to 7 day timeframe is usual. You could also give them a heads up on what personal information or signed paperwork they’ll need to send over.

Related: Job offer acceptance rate metrics FAQ

How to personalize

Likely, there were no more than two or three people who made it to the final phase of your interview process. This means you’ve probably gotten to know them enough to make the job offer email a bit more personal. Certainly, your candidate wants to know all the ‘important stuff’ like salary and benefits, but it never hurts to let people know you’re excited they’ll be joining your team.

At Workable, we use a simple sentences like “our hiring team was positively excited to meet and get to know you over the past few days” to show that we’re looking forward to our new team member’s arrival.

Or, you could write something to highlight how your potential hire successfully went through your hiring process: “We were impressed with how you approached your assignment and we’re looking forward to seeing you achieve great things with our team.”

Every means of communication you use is a reflection of your corporate culture and that applies to your job offer email, as well. More casual word choice and lack of formality suggests an open communication culture. If you invest in your employees’ development, you could mention, for example, that their benefits plan includes regular participation in seminars.

If your candidate has already verbally accepted your job offer, you could format your job offer letter more like a ‘welcome package.’ You could add some contacts they could reach out to before their arrival, like their manager or some of their new colleagues. Or, get more creative: send a ‘welcome’ note from their team or let them know you have a coffee mug with their name on it, waiting at their desk.

Keep in mind

  • The purpose of your job offer email is to make things clear. So, after you’ve crafted your email, take some time to read it again before hitting ‘send.’ Do you find something ambiguous? Then, your candidate might be confused as well. For example, you should be extra careful when using phrases like ‘in two years’ or ‘in the future’ that imply an indefinite contract, if that’s not what you’re providing.
  • Although it’s not a contract, this email contains important and confidential information about your company. Make sure it’s accurate and complies with the law. It’s a good idea to ask a lawyer review your template to ensure your phrasing doesn’t leave any room for misinterpretations or shows discrimination. Bonus programs, for example, aren’t usually a guarantee for the future, so clarify that they will be subject to changes.
  • It’s usually the recruiter’s role to write the job offer email. But often it makes sense for the hiring manager to hit ‘send.’ Also, it’s a good idea to attach a short message from the company’s CEO to showcase your team environment and make your potential employee feel welcome.

Give your future employee some time to review your job offer email, answer any questions they may have and prepare for salary negotiations. When you have your new hire’s written job acceptance, let their manager know and initiate the onboarding process. But also, don’t forget those candidates who didn’t make it; it’s time to start writing your rejection letters.

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Communicating the recruitment process: dos and don’ts https://resources.workable.com/tutorial/communicating-recruitment-process Thu, 30 Jun 2016 16:27:06 +0000 https://resources.workable.com/?p=5497 In many companies, hiring responsibilities in the recruitment process are shifting from Human Resources to distributed teams of hiring managers. These managers will be making calls on candidate sourcing, recruiting, interviews and ultimately, they’ll be doing the hiring. As companies scale, people operations decentralize, often producing better hires. However, Human Resources directors and managers are still […]

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In many companies, hiring responsibilities in the recruitment process are shifting from Human Resources to distributed teams of hiring managers. These managers will be making calls on candidate sourcing, recruiting, interviews and ultimately, they’ll be doing the hiring. As companies scale, people operations decentralize, often producing better hires. However, Human Resources directors and managers are still responsible for communicating hiring processes and philosophies.

Here’s how you can make your recruiting process crystal clear to your company’s hiring managers:

Do be clear about the role of hiring manager 

As more senior leaders in your company grow their teams, it’s important that they know how their role in the hiring and recruitment process works in tandem with HR.

If people in your company are hiring for the first time, it’s a recruiting process best practice to sit down with them and address their particular needs. How quickly are they looking to make a hire? What are their key requirements? And most importantly, how do they plan on assessing their candidates?

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You can quickly get your hiring managers up to speed using a hiring process orientation packet that includes:

The overall hiring philosophy at your company

By crafting a hiring mission statement or recruitment policy with buy-in from your company, you can help inform all hiring decisions. Some famous hiring philosophies include:

“I will only hire someone to work directly for me if I would work for that person.” – Mark Zuckerberg, Facebook

“If you always hire people who are smaller than you are, we shall become a company of dwarfs. If, on the other hand, you always hire people who are bigger than you are, we shall become a company of giants.” – David Ogilvy, Ogilvy & Mather

Some companies, like AppNexus, have such a clear hiring philosophy that they make it accessible to all their potential applicants.

Any recruitment and selection processes that are non-negotiable across departments

In order to ensure fair and compliant hiring, you’ll likely have some HR plans and processes in place. Whether each candidate has to go through an official phone screen, have a meeting with the CEO or do a skills assessment, these nuances should be communicated upfront.

Any hiring policies, both company-enforced and legal

Background checks, communicating with references, non-disclosure agreements, invention disclosure, tax requirements – these are just a few examples of the many legal requirements candidates may need to go through before they’re hired. Though HR will handle most of this part of the hiring and recruitment process, giving hiring managers the proper information they need to share with applicants and new hires will make everyone’s jobs easier.

Sample job descriptions, interview questions and salary information

Depending on their exact role in the recruiting process, hiring managers may need help creating job listings. By giving them an example job description to modify, you can set expectations for length, language and style. Sample interview questions can help avoid awkward moments and provide an anchor for keeping interviews on track. And by providing candid salary information, you can empower hiring managers to discuss one of the most sensitive aspects of hiring.

Don’t stifle each department’s needs

It can be tempting to try to implement something across the board that worked in the recruiting process for one department. However, the process of hiring a new salesperson is different from the process of hiring a new backend developer. Hiring managers, even those who are starting the hiring and recruitment process for the first time, will have good ideas about how to assess who will be a good fit for their teams. Let them propose sourcing strategies, interview questions and skills assessments that, combined with recruiting process best practices, may yield stronger candidates.

Do have a consistent interview process

Even though interviews naturally vary between departments, having a consistent attitude and rubric for interviews will deliver more effective results. Structured interviews allow interviewers to get the most quantifiable results. These results will allow you to test and create a high-quality interview process. During a structured interview, you ask all candidates the same questions in the same order. Questions should be linked to job skills detailed in the job description.

TutorialStructured interview questions – Tips and examples for hiring

If you opt for a more casual interview process, it’s important to ensure that all candidates are treated equally. Consistency is helpful, even for causal processes. How many interviews should you conduct for each hire? Are phone screens 10 minutes or 30? Do you ask for work examples before the first interview, or after? When assessing the KPIs of hiring, even in a more relaxed environment, asking and answering these simple questions can be useful.

RelatedRecruitment process effectiveness metrics FAQ

Don’t keep secrets

The recruiting process can be tricky and your approach could feel personal, but it’s not in your best interest to keep secrets about your process from your hiring managers. If you discover something about a candidate during your recruitment and selection process—whether through a phone screen, background check, or reference call—it could be a crucial factor. It’s important to share information about your candidates throughout the process. Hiring should be a two-way conversation between Human Resources and hiring managers, and neither of you should be left in the dark. Be sure to check in with your hiring managers before and after each step of the process, answering their questions, and making sure you’re on the same page.

On the other hand, if you see questionable behavior from a hiring manager, don’t be afraid to speak up. Hiring biases are an unfortunate reality, and can negatively impact a hiring decision. Combating nepotism, cronyism or other kinds of preferential treatment of particular kinds of candidates is a responsibility that falls on Human Resources.

Do be a support system and resource

When your hiring managers hire their first new team members, they’ll inevitably look to you for guidance in the hiring and recruitment process. But they’ll also crave autonomy and respect for their decisions. Hiring managers, more often than not, know who will work best for their team – they may just lack technical knowledge of the hiring process the first time round. Approach each hire as a partnership, with clear guidelines and expectations for who is responsible for recruitment, interview coordination, communication and other aspects of hiring. By building a mutually beneficial relationship between hiring managers and HR managers, hiring at your company will become smoother and more effective.

Don’t miss: The recruitment process: 10 things you need to master to succeed

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4 unique interview questions to help you find the best employees https://resources.workable.com/tutorial/unique-interview-questions Tue, 06 Apr 2021 14:41:47 +0000 https://resources.workable.com/?p=79214 Interviewing is a difficult task, and most hiring managers don’t do it very often – so they don’t have time to get good at it. But, asking unique interview questions can help you better evaluate candidates to land someone with the proper knowledge, skills, and abilities. Here’s what we’ll cover: Why you should ask candidates […]

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Interviewing is a difficult task, and most hiring managers don’t do it very often – so they don’t have time to get good at it. But, asking unique interview questions can help you better evaluate candidates to land someone with the proper knowledge, skills, and abilities.

Here’s what we’ll cover:

Why you should ask candidates unique interview questions

Usually, by the time people get to the interview stage, you know that –at least on paper – they meet the qualifications for the job. But, resumes and cover letters can be deceiving. When someone writes “developed new system for X,” the truth might be; “I was in the same room as the people who developed the new system for X.” That’s the type of stuff you want to tease out. That’s what you can do in the face-to-face interview.

If you simply keep to the same template for all positions, you won’t find the answers you need. This isn’t to say that you shouldn’t ask similar questions to candidates for the same position – you should, in fact, to ensure a standardized process – but questions need to be uniquely tailored to the individual candidate.

This requires a bit more work from the hiring manager – you have to pay closer attention to the resume and cover letter – but it can pay off handsomely when you now know the candidate you’re hiring is the perfect fit for the job. Increased engagement, lower turnover, better productivity – there are numerous payoffs in a higher-quality hire.

Move the right people forward faster

Easily collaborate with hiring teams to evaluate applicants, gather fair and consistent feedback, check for unconscious bias, and decide who’s the best fit, all in one system.

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Examples of unique interview questions

1. Tell me about the moment you came up with the idea for X.

When someone lists their accomplishments on their resumes, asking this question helps tease out if they really did what they said they did. Were they the ‘idea’ person or simply someone who implemented someone else’s idea? (It’s not bad to be an implementation person! It’s just a different skill set.)

Someone who developed the idea will almost always have a moment they can describe. “I was in my car on the way home, listening to a podcast, when the person said, ‘plastics.’ I was like, ‘Woah, plastics. That’s what I need to do.’”

When you ask a candidate about an accomplishment on their resume, you find out their level of involvement with the achievement, and you find out how their mind works. It’s a great question for anyone in a leadership or creative role.

2. Tell me about some of the most difficult problems you worked on and how you solved them.

This question is stolen from Elon Musk, so you may argue that it’s not unique. What makes this a unique interview question is that you get to find out strengths and weaknesses that directly pertain to the job.

If you ask, “What is your biggest weakness?” you’ll get some drivel that won’t help you find the right candidate. If you ask this, the candidate can give you a tailored answer.

3. What made you go into this field of work?

This unique interview question helps you ascertain a cultural fit. You need to know what you are looking for in the answer to this. Is the candidate excited about their field of work? It gets you the background information you want and (often) insight into where they want to go in the future? Is this a stepping stone? A stop-gap measure? Or a job the person really wants?

“Where do you see yourself in five years?” is one of the more popular questions to get that information, but it’s reviled in these times of uncertainty and shorter tenures. The above question will give you better insight into the candidate’s longer-term objectives.

4. Here’s a description of a problem we’re working on. Can you give me a five-minute idea of where and how you’d begin solving this?

This puts your candidate uniquely into the job and not on general principles around the role. Note: this isn’t an assignment to create a three-hour presentation, and it’s not an attempt to get free consulting out of a candidate. It’s a five-minute look at where they would start.

From this, you learn their background, problem-solving approach, and ability to comprehend the situations they will face in the job.

How to incorporate unique questions during your interview

The point of these unique interview questions is to target them specifically to the job and the company. By the time you conduct an interview, all the candidates have already been determined that they can likely do the job. Through these questions, you get to learn a lot more about the individual and how they would fit into your department and team.

So many canned interview questions have the candidate thinking, “What does the hiring manager want to hear?” rather than “Here is what I have to offer.” These questions directly engage the candidate’s unique experiences and the unique struggles of the business. You’ll have a better understanding of the candidate with this type of questioning.

Use these questions as part of your general process. Depending on the role, you may want technical questions, hypothetical situations, and questions about their career progression. But, with everyone, you want to know how well they’d do in the job. These questions help.

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Return to office and the Delta Variant: How do you manage it? https://resources.workable.com/tutorial/return-to-office-delta-variant Sun, 22 Aug 2021 13:30:45 +0000 https://resources.workable.com/?p=80898 It’s a tough time. To help you, we have six tips for the frazzled HR professional who’s trying to ensure a smooth return to office during the Delta crisis. Return to office and Delta: 6 tips 1. Pay attention to state laws The CDC issued guidance that just about everyone – vaccinated or not – […]

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It’s a tough time. To help you, we have six tips for the frazzled HR professional who’s trying to ensure a smooth return to office during the Delta crisis.

Return to office and Delta: 6 tips

1. Pay attention to state laws

The CDC issued guidance that just about everyone – vaccinated or not – should wear a mask when inside where social distancing isn’t possible. But, the CDC’s guidelines are not laws. Your state and local governments decide what the binding rules are for this.

Texas, for instance, has no statewide mask mandate and prohibits local governments from implementing a mask mandate. However, several counties have created mask mandates and are battling against the governor. How do you win in a situation like this?

You can always require more safety measures than the government requires, so you will not be in the wrong to require a mask for your employees and customers in the workplace. So, even if you’re in a state that does not have a mask mandate, you can make one for your employees.

Some states do have mask mandates, such as Oregon’s, which went into effect on Aug. 13. If your business operates across multiple states, you’ll need to pay attention to all state laws to make sure you comply with the mandates in each jurisdiction. This may mean employees in different sites face different rules when returning to office.

2. Consider vaccine mandates

Federal law allows you to require your employees to be vaccinated against COVID-19 (as long as you have exceptions for medical and religious reasons). As long as this doesn’t violate state law, you can create a vaccine mandate to help protect your employees.

Read more: Vaccine policies in the workplace

However, keep in mind that you may end up with a disparate impact claim, as vaccination rates are not consistent across racial groups. Black people, for instance, are far less likely to be vaccinated than their White counterparts.

If you’re having trouble recruiting or retaining employees right now (which many businesses are), limiting your applicant pool to fully vaccinated candidates may impede your ability to hire. It’s worth thinking about how your policies impact your business.

In the return to office during Delta, you can provide incentives for employees to vaccinate rather than punishing those who don’t. The Equal Employment Opportunities Commission (EEOC) has said that you can offer a reward as long as it is “noncoercive.” So, yes, you can offer a $500 reward to employees who receive a vaccine against COVID-19.

3. Extend working from home

Rather than implementing mask rules, mandating vaccines, or requiring people to test for COVID regularly, you should extend working from home if possible instead of asking employees to returning to office during Delta. Indeed, not all employees can (or should) work from home, but those who can should continue to do so.

This may be the easiest way to reduce the risk for your employees – even vaccinated employees. People with health concerns are the ones that remain at the highest risk from COVID-19.

If an employee requests to work from home, and there is any way to make that happen, you should strongly consider allowing the employee to do so.

4. Prepare for school shutdowns

Unlike last school year, most schools are open for in-person schooling. This is important for your employees, as they rely on schools not only for education but for babysitting. Last school year, children who were doing online school required a parent at home to monitor and help – which created a difficult situation for many working parents.

However, the Delta Variant seems to spread quickly – more than previous COVID incarnations – which means that just because schools are open today, they may not be tomorrow. That’s doubly so because vaccines for younger children are not yet available, making them more vulnerable to infection. Most likely, you will see individual schools or classes put into quarantine to stop a local outbreak rather than an entire state closing its doors.

If you plan for this, it won’t be a shock when your employees call in because their kids are quarantined and have no childcare. Don’t punish or terminate employees who are stuck in this situation – it should not count as a performance issue if the schools shut down.

Talk with your employees now about plans for dealing with school shutdowns. If you make a plan today, the impact will be less than if you wait until the school boards make a decision.

5. Prepare for angry employees

No matter what decision you make as a business owner, you will not have 100% happy employees. If you mandate vaccines, some employees will quit, or you will have to fire them for not being vaccinated. Some employees may quit if you don’t require vaccines because they don’t feel safe at work.

If you mandate masks for everyone, you may get a revolt from some employees who feel that this is an overreaction. If you don’t mandate masks, you may find other employees complaining that you aren’t doing your best to create a healthy workplace. Damned if you do, damned if you don’t.

You need to take health and local sentiments into consideration. It’s a balancing act, and what is best for your business may not be best for the business across the street. Who is your clientele? A nursing home should have different requirements than a fast-food restaurant down the road.

You will need to explain your decision to your employees. Consult with a local employment attorney before announcing your policy.

6. Require COVID testing

You can require mandatory COVID-19 tests regularly. Some businesses want unvaccinated employees to pay for these tests as a punishment for not receiving the COVID-19 vaccine, but this is not a good idea. First of all, free COVID tests are available in all states. Second, if free tests aren’t available in your area, you should pay for them. Employment attorney Jon Hyman explains:

“EEOC guidance strongly suggests that the ADA requires employers to cover the costs of COVID-19 testing. The EEOC’s Enforcement Guidance on Disability-Related Inquiries and Medical Examinations of Employees Under the ADA provides that an employer must pay for all medical exam related costs when an employer requires the examination because the employer reasonably believes the employee poses a ‘direct threat.’”

The only way out of this

Everyone is tired of COVID, and the Delta Variant doesn’t help. But, we’ve either got to get sick or get vaccinated to get done with this. The Delta Variant spreads faster than the original virus, and even vaccinated people can still (occasionally) get sick. However, if you are vaccinated, you’re much more likely to have a mild case.

Whether you decide to mandate vaccines or require masks, encourage your employees to receive the vaccine. The CDC just approved a third dose for people who are immunocompromised. Let your employees know about this as well.

Let’s all work together so that we can end the pandemic and return to the office – and get back to normal life.

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The best free applicant tracking systems https://resources.workable.com/free-applicant-tracking-systems Thu, 03 Jun 2021 16:15:51 +0000 https://resources.workable.com/?p=80226 Let’s get into a bit more detail about what a free applicant tracking system can do for your organization compared with paid ATSes, and how to choose the best one for you. Here’s what we’ll cover: Evaluating free vs. paid applicant tracking software Features you can expect on a free ATS plan Features likely to […]

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Let’s get into a bit more detail about what a free applicant tracking system can do for your organization compared with paid ATSes, and how to choose the best one for you.

Here’s what we’ll cover:

Evaluating free vs. paid applicant tracking software

Luckily, there is applicant tracking software available for any budget or business need. Rather than just choosing one from our list, check out the pros and cons of each to see what is right for your organization. After all, there’s no reason to pay for a level of service you don’t need and won’t use, but free applicant tracking systems do have limits to what they can offer.

Features you can expect on a free ATS plan

So what kind of features come standard with most free ATS plans?

1. Seamless job posting

One of the most useful tools an ATS can offer is the ability to post job listings across many platforms at once. This saves time and effort for your HR department.

2. Resume aggregation and management

When applications start coming in from the many places you posted your job listing, an ATS can help you aggregate and sort the resumes that you receive. Free applicant tracking systems have features built in to allow you to search for candidates in your applicant pool by background, job title, skill set, and other factors. This helps you pull the most qualified candidates for further research and interviews.

3. Communication & automation

Many free applicant tracking systems also come with communication features that streamline the applicant management process. This means that key elements of the communication process with job applicants – such as email communication, interview scheduling, and first-round interviews – can be automated in order to save time and labor costs. Depending on the type of free applicant tracking system you’re using, this can range from simple communication features to full, large-scale process automation.

Features likely to be missing from a free ATS

Free applicant tracking systems may have a lot of time-saving features to offer, but paid applicant tracking systems have some seriously useful features that you just can’t get with a free plan. These may include:

1. Unlimited job postings

Free applicant tracking systems often have limits on the number of job listings you can post at a time. They might also limit the number of websites that they cross-post your job listing on, whereas more robust paid plans offer access to many websites at once and unlimited job listings.

2. Resume storage, CRM-style

This feature stores applications and resumes submitted in a searchable database that your HR team can access at any point in the future, essentially giving you a ready-made talent pool of candidates interested in your organization, even if they were not selected for the role they originally applied for. Free ATS’ usually have limits on how long your resumes can be stored for, if they retain them at all. However, know that the recent growth in data privacy legislation will require more attention on compliance than in the past.

3. Social media functionality

A free applicant tracking system can aggregate and filter applications for your HR department, but it usually can’t pull information from social media as well. A premium ATS finds candidates through their social media profiles as well as through submitted applications. This broader candidate pool is a huge asset!

4. Analytics

Another paid feature is data analytics for your talent pool. A paid applicant tracking system can gather and analyze data on your candidates. It can also monitor for compliance and DEI goals when using candidate surveying tools.

5. Mobile compatibility

When you use a free applicant tracking system, you pay with less access to features like mobile compatibility. With so much work activity done on the go these days, it may be worth paying for a system that includes a native app or, at the very least, is mobile compatible.

6. Ad free & secure

One way that companies can afford to release free applicant tracking systems is by running ads on their systems. This not only makes for a distracting and messy user experience, but also poses potential security risks.

7. Scalability

Due to their limited features, free applicant tracking systems are not great for businesses that may need to quickly scale up in the future. If your business is growing quickly, it’s a good idea to invest in an ATS that can handle a higher load of applications.

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Who are free applicant tracking systems suitable for?

Free applicant tracking systems aren’t the best choice for everyone. There are real limits to the features they offer, and in many cases, paying for an upgraded program is far more cost-effective. Here are some scenarios where a free applicant tracking system may work best for your organization:

1. Your recruitment process is pretty simple

There’s no need to overcomplicate something if it’s already working for your business. If your recruitment pipeline is simple yet effective, a free ATS may be all you need.

2. You only hire a few candidates each year, or have a small recruiting budget

If you only fill a few job openings each year, it may not be worth the cost of a paid ATS to fill those openings. A free ATS can get the job done in this scenario, with limitations.

3. You have an IT team that can alter open-source software for your ATS

There are a few open-source ATS solutions out there. If you have an in-house IT team with the bandwidth to tweak and customize this open-source software for your company, that may be a better solution than paying for a full service ATS. Bear in mind, however, that you’re also limiting yourself to your IT team’s capabilities and while the ATS is “free”, the amount of hours invested in customizing the open-source ATS solution can be seen as an added expense.

Signs a paid ATS may be more beneficial for your business

If you have a feeling that your organization could benefit from a more sophisticated program with better features, here are some signs a paid ATS could be worth it for you:

1. Your hiring process is complex

Larger businesses with complicated talent pipelines can benefit from the features offered by a paid ATS. A paid applicant tracking system can help you standardize your recruitment process. It can also make continuous hiring a breeze, which is great for industries with high turnover.

2. You hire many people per year

The cost of a wrong hire is a price no business can afford to pay. But the larger your organization is, the more likely you are to be hiring for a number of management positions, which can be some of the most costly to hire or replace. A paid applicant tracking system with better features will easily pay for itself in an organization that hires many people each year.

3. You want to free up time for your HR/recruiting staff

With the automations, streamlined communication, and analytics offered with most paid applicant tracking systems, your HR team will save valuable time that can now be spent on resolving internal matters or interviewing high-value candidates. A paid applicant tracking system will also keep your hiring team on the same page throughout the hiring process.

4. You want to keep track of standout applicants

A paid applicant tracking system often includes the ability to store resumes from applicants in an easy-to-use database, allowing hiring managers to search the database for qualified candidates, even after the position they applied for is filled. Again, as above, be mindful of compliance considerations when storing candidate data.

5. You want to find the most qualified candidates

Free applicant tracking systems simply can’t compete with the premium features offered by paid versions. If easily finding the most qualified candidates is your top priority, it’s probably worth investing in a service that will truly get the job done.

6. You want to audit your recruiting process for efficiency

Is there time waste in your HR or recruiting department? Has your organization gone through the frustrating process of multiple bad-fit hires? The automation and other features that a paid ATS offers can help your leadership pinpoint and correct areas of inefficiency and waste.

Top 5 best free applicant tracking systems

But not every organization can afford or needs what a paid applicant tracking system has to offer. If you’re still interested in trying out a free applicant tracking system, here’s a breakdown of the five best free programs out there and what each of them has to offer.

SmartRecruiters

SmartRecruiters offers tons of features for large firms to recruit and hire; their free version is great for smaller companies who are looking to fill fewer positions. Unlike many free applicant tracking systems, their free version offers most of the same features of their paid version, the main difference being limits on the number of active job postings they allow.

Zoho

Zoho’s free applicant tracking system is tailored for recruiting and staffing firms, so if you’re in another industry, you might want to take a look at the other free ATS’ listed here. That being said, it has many useful integrations like evaluation management, job description templates, and background check software.

BreezyHR

BreezyHR is one of the few applicant tracking systems to offer a limited version for free forever, rather than just a short free trial of the full version. Highly rated by software review site Capterra for its robust features, Breezy offers many features other ATS’ don’t, like skill assessment and a native video interview system. The free version only allows for one active position and one active talent pool at a time.

Recruitee

While free only on a trial basis, Recruitee is a highly flexible ATS with all the features you’d expect from a free ATS: resume search, job posting, and interview scheduling automation. It also offers integrations for internal HR processes, like recruitment goal checking, and workflow management. Recruitee does not include onboarding software.

Teamtailor

Like Recruitee, Teamtailor offers a free trial as opposed to an outright free option. With branding features, an easy-to-use interface, integrated onboarding, and mobile compatibility, Teamtailor is yet another great option.

Olivia Jones is a freelance writer and marketing consultant. She helps companies create compelling content. Learn more about what she does on her website or connect with her on LinkedIn.

 

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Hiring an HR manager for the first time – A complete how-to guide https://resources.workable.com/tutorial/how-to-hire-your-first-hr-manager/ Mon, 24 Sep 2018 14:04:37 +0000 https://resources.workable.com/?p=31639 Seeing your startup or small business grow is a priceless feeling. But for this growth to continue, you need to ensure that employees are engaged, the workplace is productive and that people operations run smoothly. This responsibility might be something that founders, executives, office managers or HR generalists can share at the early stages of […]

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Seeing your startup or small business grow is a priceless feeling. But for this growth to continue, you need to ensure that employees are engaged, the workplace is productive and that people operations run smoothly.

This responsibility might be something that founders, executives, office managers or HR generalists can share at the early stages of a company’s life. But soon, it becomes apparent that you need one person, someone senior who can put the right policies in place and help your company maintain its momentum. In short, you need an HR manager.

How do you know it’s time to hire an HR manager?

When the law requires it

The most important factor you need to consider is legal obligations. Ask your attorney to fill you in on relevant local or national laws that might apply to your company at present and in the future.

For example:

  • US companies with more than 15 employees must comply with Title VII of the Civil Rights Act which instructs you to make sure you don’t discriminate against protected characteristics, intentionally or unintentionally.
  • US companies that reach 50 employees must comply with the Family and Medical Leave Act which means that you are now required to grant leave to employees who are sick or tending to sick family members.
  • Federal contractors must implement and manage an affirmative action program and keep records of relevant hiring and employee data, in addition to other compliance requirements.

Completing these administrative tasks can be a full-time job that executives or other employees can no longer maintain on their own. And if your company isn’t diligent or focused enough on these tasks, you may fall on the wrong side of compliance.

When you realize you need help

You may also consider hiring a good HR manager if you notice issues in people management within your company. For example, in smaller firms, high employee turnover means regularly working to replace a sizable chunk of your employee base. This can slow down operations and makes it harder for you to establish a work culture. An HR professional can investigate and optimize the process.

Also, if you have a vision about your workplace, as many growing companies usually do, you might need help to make that vision a reality. You want employees to be happy and productive, so you’re thinking about perks and benefits. But not every employee wants perks like ping pong tables and free snacks. They may prefer better health insurance or work from home options. An HR manager can determine what your employees really want and put those programs into place.

How do you start your hiring process?

Determine your needs

Do you need someone to think about the big picture and build an HR strategy, or someone to get into the weeds and manage small but important daily tasks? If you’re a business looking to grow aggressively, hire someone senior and strategic and give them authority to build their team as needed. These people command higher salaries, but it’s good to hire them early to set up your company for success, especially when it comes to recruiting. You’ll need someone who can design an effective hiring process, so you can consistently select the best talent as your company grows.

If you’re working on a tight recruiting budget, hire a less senior but promising HR professional to handle your daily procedures with a plan to promote them to a strategic role (or hire an HR director later on). You could also consider working with an independent consultant on higher-level HR concerns.

Flesh out the job description

A good job description will help you throughout your hiring process. You can post it to job boards or send it to people in your network. This job description will be the basis for selecting the right interview questions when you evaluate candidates. Here’s how to start building the job description:

  • Find a template online so you won’t have to deal with a blank page. Use an HR manager job description but consider also searching for sample job descriptions for HR directors, HR business partners or HR administrators, since the job title can differ while duties remain the same. These will help you determine what to look for when hiring an HR manager.
  • Sort the job duties on the template and include only those relevant to your needs. For example, if you want help with legal obligations, you need someone who knows labor legislation and compliance. If you want someone to design an effective and creative recruiting process, ask for relevant experience. Here’s a list of soft skills HR people ideally possess in the modern workplace:
    • Reliability
    • Flexibility and open-mindedness
    • Analytical thinking
    • Leadership and conflict management skills
    • Tech savviness (knowledge of HR systems)
  • Promote your company to attract applicants. When you post the job description on a job board, it’s not enough to present duties and responsibilities. Think about what will encourage people to apply, especially senior professionals who have many job options to choose from. Describe your company’s mission (answering the question; “What do we do that could give a sense of purpose to employees?”) and why your company is a great place to work. Include benefits and a link to your careers page if you have one. For more, read our article on how to write a great job description.

Promote in the right channels

There are many tactics you can employ to find the best candidates. Here are a few:

Since you have determined the characteristics of the person you’re looking for, you can hire a recruiting agency to take over advertising and screening applications. This will save you a lot of time in job posting and resume screening, and will also make it possible for you to advertise in niche channels that specialized consultants know about. Give them the job description and explain what you expect in candidates.

  • Tap into your social network. You can find many HR professionals on LinkedIn and Twitter. Ask your connections if they know an HR person who matches your criteria or share your job ad using Twitter hashtags (such as #HR). If you also belong to startup or entrepreneurial groups, ask people who have already hired an HR person for advice. Also, if you want to try niche social platforms, try joining Slack groups or Reddit and build a community there.
  • Ask for referrals. Send an email to your employees including the job description and ask them if they have a person in mind that could be the right fit. Since referral is often cited as the most effective source of hire, there’s a good chance you’ll find your best candidate this way.
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How do you evaluate candidates?

When you have a shortlist of strong candidates in your hands, it’s time to start interviewing. Use the job description to build interview questions off of the duties and requirements you’re looking for. For example, if you need someone to develop a compensation and benefits system, ask them how they’ve done this before and what the results were. If you want someone with strong leadership skills, ask them to describe their experience leading a team, how they motivated their team members and how they resolved conflicts.

For example, you could ask these or similar interview questions when hiring an HR manager:

  • Tell me about your experience leading an HR team/building an HR department. Look for candidates who describe their experience with confidence, give credit to their team members and show they have a leadership style that fits with what you want to see in your company.
  • Which would be the first three company policies you’d draft if you were hired and why? Look for candidates who consider legal aspects, present a solid reasoning, and show they’re able to set priorities.
  • Describe a time you made a mistake. It’s important to find someone who’s accountable and responsible and learns from their mistakes.
  • How would you go about enhancing our company culture/benefits and perks? Look for people who acknowledge the need to investigate the current situation and involve employees in deciding what would improve the workplace. Give bonus points to people who mention studies on culture or benefits.
  • Which HR technology tools do you prefer and how would you choose the best ones for us? Look for people who are tech-savvy and can explain why they’d recommend one system over another.
  • Describe your hiring approach. How and where do you find talented job applicants? Look for people with solid experience who’ve used a mix of sources and have a good grasp of interviewing techniques.

Your new hire doesn’t need to know everything, but they need to know where to find the information they want. For example, a candidate needn’t have drafted numerous HR policies from scratch, but they need to know that they can find direction on policies in the Society of Human Resource Management (SHRM) website or work off online templates. Similarly, they may not have used or researched HR tools extensively (especially if they’re not very senior), but they should be able to describe a process to evaluate different options.

As far as soft skills go, you want someone who is a good listener and can elaborate on their arguments with confidence. They need to act with diplomacy since employees might not be quick to accept new policies and rules. Avoid being strict about other personality attributes (for example, it shouldn’t matter whether the candidate is introverted or extroverted). However, make sure the person you’ll hire matches your company’s tone. For example, if you’re a relaxed and flexible startup, you don’t want someone with a more regimented approach to the workplace.

Have an honest discussion

During the interview, make sure that you clearly present the challenges your company faces. Talk about processes and policies that you’re missing and what you’d like to achieve in terms of culture and employee engagement. Ask the candidate how they’d start working to that direction and invite them to share additional thoughts.

This approach will help both of you: the candidates will understand what’s expected of them and whether they are qualified, while you’ll be able to determine who seems motivated and has a strategic mind. Look for those who ask you probing questions, those who challenge you with solid arguments, and offer creative solutions for your HR challenges. It’s important to find someone who can say ‘no’ when necessary, but who is also open-minded and subscribes to your vision. With a successful HR manager, you’ll establish a strong, loyal employee base and maximize your company’s potential for success.

The post Hiring an HR manager for the first time – A complete how-to guide appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Your recruitment automation tech stack: 10 must-haves https://resources.workable.com/tutorial/recruitment-automation-tech-stack Tue, 02 Nov 2021 15:39:14 +0000 https://resources.workable.com/?p=81842 As a result, hiring post-pandemic has suddenly become more complex. Plus, AI and automated processes are becoming more of a standard in the process than ever before. Consequently, to stay relevant and apace with increased competition for new hires, recruiters and hiring managers need to possess sharp talent acquisition skills and have a robust recruitment […]

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As a result, hiring post-pandemic has suddenly become more complex. Plus, AI and automated processes are becoming more of a standard in the process than ever before.

Consequently, to stay relevant and apace with increased competition for new hires, recruiters and hiring managers need to possess sharp talent acquisition skills and have a robust recruitment tech stack to capture the best talent for the position. Recruitment guru Josh Bersin emphasizes the evolution of recruitment and how this is an opportunity for recruiters to really step up their game.

One big step in the right direction is purchasing an ATS and other technologies to support that. If it’s your first time investing in recruitment software, ensure you have the following capabilities in your recruitment tech stack:

  1. Employee referral program
  2. Chatbots
  3. Candidate texting
  4. Email automation
  5. Social media automation
  6. Talent network
  7. Virtual recruiting events
  8. Job postings
  9. Content management system
  10. Candidate relationship management
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1. Employee referral program

An automated employee referral program helps in creating a solid company culture by building high-performing teams. It reduces the hiring process and costs and, at the same time, getting more high-value future employees.

Most recruitment marketing softwares have built-in employee referral programs. Job openings are automatically sent to the employees’ email addresses with the job description and the ‘refer’ button to submit the referred candidate.

Some of the automation rules or processes you can create with your referral program include:

  • Monitoring where the referred candidate is in the hiring cycle and send updates to the referrer.
  • Linking your ATS to your payroll system, so referral fees go straight into your employee’s salary.
  • Measuring the success of your employee referral program – i.e. number of shares via email or social, number of referred candidates, number of successful hires and the quality of those hires.

Check out our complete guide to employee referrals.

2. Chatbots

Chatbots are a form of AI used in messaging applications. They are automated programs that interact with web visitors like a human would do.

In recruitment, chatbots can help increase your engagement with candidates, hasten the recruitment process, reach out to more candidates, and provide quick answers to their questions.

Chatbots can be the first point of contact after the candidate submits his resume. They can be tasked to contact candidates to explain the overall application procedure.

Chatbots can also gather contact information, answer applicants’ initial questions and schedule interviews. More advanced capabilities include ranking and scoring candidates, enabling recruiters to remove unsuitable candidates for the specific role.

Incorporating chatbots eliminates the HR team’s repetitive tasks so they can focus on more critical activities. In addition, chatbots are easy to scale and can keep the hiring process progressing fast, even when you are inundated with candidates for an open role.

3. Candidate texting

With candidate texting technology, recruiters can send job openings right to candidate’s phones. It is a big help for recruiters, especially during seasonal or bulk hiring or in sectors with a large component of deskless workers and high turnover such as in hospitality or food services.

Plus, with a 98% open rate for SMS and text messages, it’s a great communication tool with assurance that your message will get through.

Recruiters can reach thousands of job seekers quickly with customized text messages. Textbots can automate screening, so the process continues. Since these texts are integrated into the recruiting software, data is collected automatically so interviewers and hiring managers can evaluate whether to pursue a candidate or not.

Another feature is automated intelligent interview scheduling. Texting makes it easier for candidates to reply and confirm interview schedules. Scheduling changes or unexpected cancellations can be communicated instantly.

The automated messages help answer common application questions quickly on the candidate’s side, empowering them to screen and move ahead or out of the recruiting process quickly.

If they’re hired, automated text-based communications will help facilitate the candidate’s onboarding process and provide a seamless candidate experience.

Read more on candidate texting best practices and texting strategies for different scenarios.

4. Email automation

Automated email sendouts allow personalization at scale and can recommend ideal content for every candidate.

Despite being around for some time, HR teams can still capitalize on this marketing strategy to communicate with targeted candidates regularly and stay on top of their minds.

Email marketing automation comes with templates and sequences to save time and resources when reaching out to candidates to introduce the company, announce current job openings, send follow-ups, send alerts for future vacancies, etc.

Once the candidate is hired, you can send an email on the first day of work explaining the onboarding process and setting expectations. The hiring manager can then send a follow-up in six weeks to check how things are going and maybe schedule a call or a lunch.

And then again, if they’re on a fixed contract, emails can be scheduled at a determined later time if they’re reaching the end of their contract and looking for their next opportunity.

5. Social media automation

Social media automation enables recruiters to distribute jobs across Linkedin, Facebook, Twitter, and other social media channels. They can set logic-based rules around which vacancies should be sent to which social networks, the date they should be posted and taken down, based on the performance of specific jobs.

Social job distribution can also broaden the demographics of the target job seekers – a must for any DEI-minded employer – enabling recruiters to broaden the candidate pool by reaching out to media-savvy social applicants.

Recruiters can also compose and edit new content via mobile devices while on the go. This ability to work remotely provides flexibility to deliver other content like blogs, industry updates, company news, etc.

The benefit of using social automation tools ensures that recruitment messaging is consistent across Facebook, LinkedIn, Twitter, Instagram, and other social channels. It also helps you find qualified candidates easily, and add them to your list of potential hires in the future.

Check out our FAQ guide on social media recruitment strategies.

6. Talent network management

You can automate your talent network by adding a form to provide an alternative for candidates to opt in if they don’t complete the application. Having CTAs scattered across your site and content can capture those all-important passive candidates.

Once the candidate opts in, you can set up rules in your recruitment marketing platform to segment talent based on preferences, interests, and skills. You can send preference emails asking the types of content they want to receive and the types of roles they are interested in, and record email opens and links clicked.

To set up your automation, you need to understand and build your target candidate personas and the type of information they are searching for. Then, create a messaging sequence for their journey.

The more targeted your messaging, content, and job you send to your talent network, the better candidate experience you can deliver and possibly, outbid your competitors for those star candidates.

7. Virtual recruiting events

Virtual recruiting events allow HR to expand and diversify the talent pipeline by reaching to them anytime, anywhere. It can also improve your diversity, equity and inclusion (DEI) efforts.

With this software, you can build your events page that allows you to handle interviews and registrations. For career expos, as an example, candidates undergo a screening process set with pre-qualifying questions. They are scored and matched directly towards jobs and recruiters for engagement.

VRE software provides a better candidate experience and avoids wasting each other’s time if they do not match.

Other features include the ability to promote events across social media, manage on-site attendees, capture leads and resumes, and build employer brand by emailing invitations, post-event surveys, and other campaigns for ongoing candidate engagement.

Some virtual events you can adapt to suit your staffing objectives: career expos, professional development events, educational workshops, info sessions, hackathons and creative challenges, theme-based panels or presentations, virtual presentations, and much more.

8. Job postings

A good recruitment marketing platform allows you to automate the process of writing (with pre-defined job description templates) and posting jobs on various free and paid job boards and social media networks within a single platform.

You can also manage your media budget and inventory and even facilitate the use of programmatic job advertising to optimize advertising spend.

Check out our Ultimate Guide to Job Posting.

9. Content management system

Today’s candidates search employers the same way consumers find products and services.

To stand out in the crowd, organizations must build unique candidate experiences through employer brand content and recruitment marketing strategies to attract the right talent. This is called inbound recruiting, as emphasized by Hubspot:To perform inbound recruitment, you need a CMS.

With a CMS (Content Management System), you can quickly and easily create and update content, optimize your job listing and share vacancies on social media, to name a few. You can also integrate your applicant tracking system (ATS) and configure your content to be searchable on search engines.

10. Candidate relationship management

CRM (Candidate Relationship Management) helps you nurture relationships with passive candidates.
With the right CRM, you can:

  • Track candidate’s journey during the application process
  • Easily build and segment talent pools and cascade targeted communication to the right job seeker at the right time
  • Update all your ATS information so you can target the best applicants for open roles
  • Automatically track and measure your campaigns’ performance and results to improve future marketing strategies

Your hiring tech stack matters

Talent acquisition is poised to evolve post-pandemic and beyond as recruitment platforms become savvier and more sophisticated, largely due to AI and emerging technologies.

Hence, it would be best to keep abreast of the latest developments in recruitment automation software to stay ahead of competitors in the high-stakes talent game.

Gem Siocon is a digital marketer and freelance content writer at Recruiter Copywriter. She specializes in recruitment marketing and employer branding, helping staffing agencies and recruiters for over 10 years. Connect with her on LinkedIn.

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How to calculate recruitment costs for budget planning https://resources.workable.com/tutorial/recruitment-costs-budget Tue, 24 Jan 2017 18:22:52 +0000 https://resources.workable.com/?p=7286 How to calculate your recruitment costs: Step 1: Estimate your total number of hires Get an idea of how many people you need to hire by talking to hiring managers. Organize meetings to talk to them about previous hiring budgets, projected hiring needs, upcoming objectives and team-wide skills gaps. You can also budget your number […]

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How to calculate your recruitment costs:

Step 1: Estimate your total number of hires

Get an idea of how many people you need to hire by talking to hiring managers. Organize meetings to talk to them about previous hiring budgets, projected hiring needs, upcoming objectives and team-wide skills gaps.

You can also budget your number of hires by using a variety of quantitative methods, including your recruitment yield ratio.

Chart quarterly projected hiring needs in a table like this one:

Hiring projections table for calculating recruitment costs

This table should represent your potential hires. You can use it to budget positions. Make sure to include your hiring plans for expanding teams, along with planned departures.

You should also budget for unexpected vacancies. Calculate your turnover rate for the previous year, either by department or company-wide. This can help you estimate a budget contingency to cover some expected turnover. If you don’t have enough historical data, you can use the average turnover data for your industry.

Based on your planning and estimated turnover, you can calculate the total number of new hires. For example, imagine you employ 400 people and plan to hire 100 more. Without any turnover, you would have 500 employees by the end of the year. If you estimate that 10% of your employees are likely to leave, then you’d need to fill 50 more positions to get to 500 total employees by year’s end. So, you would have to hire 150 people: 50 to replace current employees and 100 to fill new roles.

hiring projections bar chart for calculating recruitment costs

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Step 2: Estimate your basic recruitment costs

Basic recruiting costs can include:

  • Job boards. Analyze previous expenses on job boards to draw useful conclusions. How much did you spend on Indeed, LinkedIn or niche job boards? Ask yourself which job boards worked for specific industries (e.g. sales, developers, financial positions). Use your estimated hires to calculate future job board fees.
  • Recruiters’ salaries. These costs refer to any in-house recruiters. Add the total cost of their salaries to your budget. As a rule of thumb, you need one in-house recruiter for every 50 hires planned in a year. External recruiters can be a better choice for harder-to-fill and executive positions. External recruiters usually charge about 20 percent of a base salary on a contingency basis. Plan to use a retained search for executive hires, which can cost up to 40 percent of a hire’s base salary.
  • Employer branding. This includes all funds you need to establish an employer brand, from attending events (separate from recruiting events) to creating material (e.g. company videos, social media). Track how many quality candidates you meet at each recruiting event, so you can plan to attend the most effective events in the future.

Step 3: Estimate your fixed costs

This category can include:

  • Partnerships with universities and institutions. Think of the candidates you sourced from graduate career fairs or campus recruitment events in previous years. How many of them were actually hired? Use this information to calculate how much to budget for partnerships with universities and institutions.
  • External recruiting agencies. Many companies rely on external recruiters to do their hiring. Add agency fees to your budget, if this applies to you.
  • Recruiting events. Calculate fees, tickets and accommodations for events you’re interested in attending. If you’re not sure, draw on previous event-spending budgets as a guide.

Step 4: Estimate your recruiting technology costs

Factor software fees for recruiting tools (monthly or annually) into your recruitment budget plan. Consider, for example:

Step 5: Estimate your recruitment costs to improve hiring

  • Add steps to your recruitment and hiring processes. For example, you could use pre-employment testing to screen candidates before interviewing them. Testing fees are usually tied to how many candidates take your tests.
  • Implement an employee referral program. Multiply any incentives and bonuses in your employee referral program by the number of hires you expect to come from employee referrals. Historical data will come in handy to determine this number. Also, include any costs to promote and brand your referral program.

Step 6: Estimate your miscellaneous hiring costs

Consider how far your recruiting budget will go. Will you budget a mobile careers page redesign to attract new candidates? Are you willing to fly in candidates for interviews? Will you cover relocation expenses for new hires? It’s best to discuss this with your team early so you can budget properly.

Step 7: Calculate cost-per-hire

Cost-per-hire metrics can help you evaluate and track your budget. You can calculate your cost per hire estimate with this formula:

cost per hire formula

Internal costs are funds you spend on internal recruiting efforts (e.g. referral programs and recruiters’ salaries). External costs cover all external recruiting efforts (e.g job ad postings and recruiting agency fees).

Calculate your average cost per hire easily with our free tool.

More: FAQ on Recruiting Budget Metrics

How to interpret your estimated cost-per-hire

“Cost-per-hire depends on company size and number of hires. Larger companies making a lot of hires can keep the cost lower than smaller companies. But, generally, aiming for an average cost-per-hire between $3,000 and $5,000 is good practice.”

– Lacey Brandt, Workable CFO

The more people you hire, the lower your cost-per-hire will be. This is because some fixed costs can be spread out over a larger number of hires.

Keep in mind that your cost for each hire will vary. Some roles are harder to fill, so they can be more expensive. So, it’s best to use your average cost-per-hire calculation for general planning purposes, instead of as a guideline for each hire’s cost.

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Recruiting methods FAQ: A guide to terms and strategies https://resources.workable.com/tutorial/faq-recruiting-methods Thu, 31 Aug 2017 14:56:36 +0000 https://resources.workable.com/?p=22540 Effective recruiting translates to great employees who help your company succeed. To guide you to set up or revamp your hiring process, we answer frequently asked questions on basic and advanced recruiting terms, methods and strategies: Basic terms and methods What is the “recruitment cycle”? What is “full-cycle recruiting”? What is “e-recruitment”? What are the […]

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Effective recruiting translates to great employees who help your company succeed. To guide you to set up or revamp your hiring process, we answer frequently asked questions on basic and advanced recruiting terms, methods and strategies:

Basic terms and methods

  • What is the “recruitment cycle”?
  • What is “full-cycle recruiting”?
  • What is “e-recruitment”?
  • What are the steps of the e-recruitment process?
  • What is the difference between recruitment and selection?
  • What are recruiting metrics?
  • What recruiting metrics should we track?
  • When does the recruiting process begin?
  • What are the steps of the recruitment process?
  • Why is recruitment so important for new companies?
  • What are the common types of recruiting challenges that organizations face?
  • What is the role of the hiring manager?
  • What are some common methods for Generation Y recruitment?

External recruiting

  • What is a “headhunter”?
  • How do recruitment agencies work?
  • Why should we use a recruitment agency?
  • What are some recruiting tools to make my process more efficient?
  • What is a Virtual Recruiter?
  • What are the pros and cons of using a virtual recruiter?

Recruiting budget

  • What should be included in my recruiting budget?
  • How can I calculate my recruiting budget?
  • How can I build a case for a higher recruiting budget?

Basic terms and methods

What is the “recruitment cycle”?

The recruitment cycle represents the entire recruitment process. This cycle usually starts with job posting and ends with extending job offers or onboarding new hires. Here’s an image of a basic recruitment cycle:

recruiting cycle

More complex recruitment cycle graphics may include intricate recruiting tasks, like providing interview feedback, conducting background checks and negotiating job offers.

What is “full-cycle recruiting”?

When recruiters do “full-cycle recruiting,” they manage the entire recruitment process from posting job ads and sourcing to interviewing and closing candidates. These “full-cycle recruiters” are trained to perform every recruiting and administrative task throughout recruitment cycles.

For more information on steps within full-cycle recruiting, read our FAQ guides on sourcing, interviewing and hiring processes.

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What is “e-recruitment”?

E-recruitment, or online recruitment, refers to using the web, software and other technology to attract, find, evaluate and hire people. Online recruiting methods include:

These methods are alternatives to offline recruitment, like posting jobs in newspapers, attending career fairs and collecting resumes through candidate walk-ins.

Most companies combine offline and online recruitment techniques. Technology makes your processes more efficient and helps you reach candidates anywhere. Using offline recruiting channels (e.g. career fairs) allow candidates to connect with you and your company on a more personal level.

What are the steps of the e-recruitment process?

E-recruitment includes all steps of your standard recruitment process that involve the use of web-based technology. Here are some important e-recruitment steps:

What is the difference between recruitment and selection?

The words “recruitment” and “selection” describe two distinct phases of your hiring process. Recruitment refers to attracting, finding and engaging candidates. Selection refers to evaluating candidates and ultimately hiring the best among them.

The phrase “recruitment and selection” is used to describe the entire hiring process. Often, the word “recruitment” appears as a general term and includes “selection.”

What are recruiting metrics?

Recruiting KPIs (or metrics) measure how effective and efficient your recruitment process is. Some metrics are expressed as percentages or ratios (e.g. yield ratios), while others are absolute values that you can compare to industry or company standards (e.g. time to hire.) Use them to discover how well your recruitment process works and identify where to improve.

What recruiting metrics should we track?

There are many available metrics. Usually, companies choose to track the following metrics:

If you want to dig deeper, add metrics like application completion rate, new hire turnover or hiring manager’s satisfaction with their new hires and hiring process. Choose metrics based on your company’s individual needs.

Gain a deeper understanding of your hiring process and its bottlenecks with Workable’s detailed reports and analytics. Try Workable for free today.

When does the recruiting process begin?

The starting point of your recruitment process can be when:

  • Hiring managers identify a need to hire new team members.
  • HR or finance approves a job opening.
  • Recruiters and hiring managers discuss position requirements.
  • Recruiters post a job ad and start receiving applications.

It’d be a good idea to define when recruitment starts at your company with a recruitment policy.

What are the steps of the recruitment process?

The typical steps of a recruitment process vary depending on the role and company. But, most hiring teams will likely go through these steps:

  1. Identify the need for a new job.
  2. Decide whether to hire externally or internally.
  3. Review the position’s duties and requirements and write a job ad to post online.
  4. Get approval to advertise the job.
  5. Solicit referrals from employees.
  6. Select appropriate sources (external or internal) to post job openings.
  7. Decide on hiring stages and possible timeframes.
  8. Review resumes in company database/ATS.
  9. Source passive candidates.
  10. Shortlist applicants.
  11. Screen and interview candidates.
  12. Run background checks and check references.
  13. Select the most suitable candidate.
  14. Make an official offer.

Each step might have several sub-steps. For example, step 10, which addresses screening and interviewing candidates, may involve pre-employment testing, work samples and multiple interviews.

Why is recruitment so important for new companies?

It’s often said that people are your company’s greatest assets. New companies depend on their people even more than established companies. Here are two reasons why:

  • They rely on each employee’s decisions and behavior. New companies haven’t yet developed their business processes enough and depend on their employees’ innovativeness, competence and better judgement to succeed.
  • They need to hire for future growth. New companies aim to grow rapidly in terms of revenue, reputation and market share. This means that they have to hire people who will help them scale.

Recruiting is the process that brings the right people on board. Effective recruiting strengthens your company and results in higher growth and productivity. On the flip side, ineffective recruiting can cost an average of $17,000 per one bad hire which new companies can’t afford easily. These companies may also find it difficult to address damages in reputation and employer branding.

See also: What is employer branding?

So, it’s important for companies to choose the right recruitment methods and invest in efficient and effective hiring processes. And, cultivating engagement to retain employees is the next important step.

What are the common types of recruiting challenges that organizations face?

Organizations face multiple recruitment challenges. Here are some that arise often:

  • The need to hire quickly. Most companies want to fill their job openings fast, but often face shortages of qualified candidates. This may cause hiring teams to wait longer than necessary for good candidates to enter the pipeline until it becomes imperative to hire someone. This “panic hiring” may often result in bad hires and high costs for companies.

Tip: Posting job ads and waiting for candidates to apply may not always be the fastest approach. Consider proactively sourcing passive candidates through social media or sourcing tools like People Search.

  • The need to reduce recruiting costs. Recruiting costs include all costs associated with attracting, communicating and evaluating candidates, as well as costs of internal processes and recruiter salaries. These costs may put a strain on company budgets, especially when it comes to startups and small businesses.

Tip: Track all recruitment costs, from premium job board fees to interviewing costs. Discover which recruitment techniques and sources work for you and invest in them. Consider cost-effective recruitment methods, like referral programs and free job board posting.

  • The need to make data-driven decisions. Companies can use recruitment data and metrics to constantly improve their recruiting and make more informed decisions. Hiring teams need ways to compile and organize data in an efficient and streamlined way.

Tip: Invest in an applicant tracking system (ATS) that has the reporting capabilities you need. If you already have an ATS, ask your account manager to show you how to manage data from your recruitment process.

Tip: Create recruitment processes that put candidates first. Use social media and your careers site to showcase your culture, benefits and employee stories. Also, it’s a good idea to monitor feedback on sites like Glassdoor and respond to reviews.

Tip: Consider creating a blind hiring program. Your ATS might have the option of obscuring candidates’ photos and names. Shift to more effective hiring methods, like structured interviews, and invest in training to help interviewers combat their biases.

What is the role of the hiring manager?

Hiring managers identify the need to hire new team members. They run their team’s recruitment process and lead recruiters, sourcers and other employees who make up their hiring team. Hiring managers:

  • Identify the need for new hires and gain approval for new job openings.
  • Write job descriptions and craft interview questions.
  • Decide who has passed a pre-employment assignment and who will get a second interview.
  • Extend a job offer to the best candidate.

In general, hiring managers are in charge of hiring processes. Recruiters are hiring managers’ trusted consultants who help them make informed decisions.

Workable’s applicant tracking system makes it easy to involve hiring managers and set up hiring teams. Improve your team collaboration by trying Workable for free today.

What are some common methods for Generation Y recruitment?

Generation Y, or millennials, is the generation of people born during the 1980s and early 1990s. This generation switches jobs frequently because they don’t like staying static. To recruit millennials, consider these methods:

  • Focus more on potential and less on years of experience. Often, companies ask for candidates who have “X years of experience” in a job. Millennials might not meet this requirement due to their job-hopping, but they may still make valuable employees. Ask for transferable, job-related skills, instead of experience.
  • Build a strong employer brand online. Millennials are more likely than older generations to use social media to research companies. Aim for positive candidate experience and strengthen your presence on social media (e.g. with photos of life at your company and employee activities.) To reach a wider audience, use multiple social platforms; from Facebook and Twitter which have audiences of all ages, to niche platforms like Instagram and Snapchat, where millennials are more active.
  • Invest in referrals. Encourage your employees to refer candidates for positions in your company. Ask your millennial employees to dig into their networks and refer friends, previous colleagues or fellow students. Create an effective referral program to encourage referrals.
  • Advertise your perks. Apart from competitive salaries, many millennials value perks like flexible hours and development opportunities. To attract millennials, promote your policies and training and development initiatives on social media and your careers page.

External recruiting

What is a “headhunter”?

Headhunters search for talented people who meet hiring managers’ requirements. Headhunters are mostly responsible for locating candidates, online or offline, and engaging them. Here are some headhunter responsibilities:

  • Coordinate with hiring managers to define necessary requirements for open roles.
  • Send recruiting emails to passive candidates.
  • Join social media groups and professional networks to interact with potential candidates.

Headhunters are usually independent recruiters, but they may also be employed by recruitment agencies. Some Headhunters specialize in recruiting for specific industries or roles.

How do recruitment agencies work?

Recruitment agencies help companies in the initial stages of their recruitment process (e.g. sourcing and shortlisting.) Companies may pay them in two ways:

  • Contingency fee. This form of payment means that you only have to pay if you hire candidates your agency recommended. You simply provide your requirements and let the agency find people who seem to be a good fit. Because you pay nothing upfront, this option is low risk. You can usually work with multiple contingency recruiters too.
  • Retained fee. This payment option means that you pay your agency an upfront fee. Usually, you will want to give this agency sole responsibility to fill your job opening so they won’t compete with your internal team or other agencies. Retained agencies may offer you information about the job market and present you with diverse recruiting methods and candidates.

Each recruitment agency might have its own terms. Before you sign an agency’s contract, spend some time with the recruiters you will be working with and ask them to present their processes and recruiting methods.

Why should we use a recruitment agency?

Recruiting agencies help make your hiring more efficient by undertaking the initial phases of your hiring process (including resume screening, phone screens and first interviews.) Recruitment agencies are especially useful when you need:

  • To meet short-term hiring needs. A recruiting firm finds employees fast, since they have a network of candidates with whom they have built relationships. Staffing firms, which hire candidates as employees and then assign them to clients on a temporary basis, may be useful in this case.
  • To enhance your pipeline for a role. A recruiting agency helps you fill your pipeline with qualified candidates, allowing hiring managers to make more informed decisions. You could also hire a recruitment consultant from an agency to help you attract and build long-term relationships with passive candidates.
  • To hire for a specialized or executive role. If your internal recruiters have never hired for specialized roles before, they may have to dedicate a lot of time to learn how. Recruiting agencies bring in knowledge of specialized skills, niche job boards and unique sourcing methods.

What are some recruiting tools to make my process more efficient?

Here are a few ways to increase your efficiency as a recruiter:

What is a Virtual Recruiter?

Virtual Recruiters (VRs) are recruiters who work mostly over the Internet and by phone. Their responsibilities are similar to those of office-based recruiters, but they get to choose their work location. Also, VRs are often contractors, rather than employees. Virtual Recruiters:

  • Source candidates on social media, blogs, forums and other websites.
  • Post jobs on online job boards.
  • Conduct initial phone screens and interviews via phone, Skype or other online communication tool.
  • Check candidate references.

Some VRs also use applicant tracking systems to create and manage their candidate databases.

What are the pros and cons of using a virtual recruiter?

There are both benefits and downsides in hiring Virtual Recruiters (VRs.) On the positive side:

  • They save you money. Because VRs are usually contractors, you can save money on benefits and perks you would offer to employees. Also, VRs have extensive networks in place and can add value to your company fast.
  • They may be more productive. Office-based employees may be extremely talented, but commutes and open office noises often take their toll on employees’ productivity. VRs work from wherever they feel comfortable and this can translate to greater productivity and higher job satisfaction.
  • They help you find remote candidates effectively. VRs already do their work over online software, so they are trained in using virtual interviews and phone screenings to their advantage. VRs can find and interview remote candidates easily, thus expanding your candidate reach.
  • They are more flexible. VRs can organize their time as they need to. For example, office-based recruiters, who have standard working hours and commutes, might face challenges in communicating with candidates in different time-zones. VRs can overcome these challenges more easily.

However, there are some downsides to hiring Virtual Recruiters:

  • They may face communication issues. Communicating solely via email and phone can prove challenging. Recruiters can’t drop by a hiring manager’s office to ask a clarifying question and there might be delays when waiting for replies. These barriers can make collaboration difficult and time-to-hire longer.
  • They may not fully grasp company culture. Companies may find it tricky to acquaint remote employees with their workplace. This means that VRs might not be able to present and explain your company’s culture to candidates in the most personable way, especially if VRs are contractors and not employees.
  • They are hard to manage. If your VR is an employee and not a contractor, you’d have to find ways to monitor their progress and keep them motivated. This may be challenging. Companies may need to arrange frequent meetings and reports and invest in optimal equipment and connectivity for their remote employees.

Recruiting budget

What should be included in my recruiting budget?

First, consider how you usually allocate your recruiting budget. Creating a detailed list of possible recruiting costs will help you build an accurate spending plan. Here’s a list with common costs to include in a recruiting budget:

  • Job boards fees: This represents what you pay job boards to display your job openings.
  • Candidate assessment costs: These are fees for companies that offer pre-employment tests or coding challenges.
  • External recruiter expenses: This is money spent to pay individual recruiters, recruiting agencies or staffing firms.
  • Employer branding efforts: These are funds spent on events related to recruiting, like campus recruiting activities and careers fairs.
  • Careers page costs: These expenses include the setup, maintenance and redesigning of your careers page.
  • Internal recruiters’ costs: Often the highest recruiting line item, this includes recruiters’ salaries, benefits and travel expenses.

Add any other expenses also related to recruiting, like referral program bonuses, travel reimbursements for candidates and applicant tracking system (ATS) costs.

How can I calculate my recruiting budget?

You can calculate your recruiting budget in two ways:

  • Use your average cost per hire. Calculate it by adding your actual recruiting expenses from last year and divide by the number of hires you made. Then, multiply your average cost per hire by the number of hires you plan to make this year.
  • Add all projected internal and external costs. For example, imagine you plan to hire 50 people next year. If you decide that you need 50 job listings on three different job boards, you can multiply each job board’s fee by 50 and then add all three numbers to get the total projected cost of job boards (part of your external costs.) Also, if you plan to hire more recruiters within that year, add their salaries (part of your internal costs) in your budget.

How can I build a case for a higher recruiting budget?

If you believe that your company should invest more in recruitment, consider building your case around:

  • Hiring volume. Chart your company’s hiring trends and calculate how much time you spend on each recruiting task. With this information, you can visualize whether your current team is able to shoulder the workload and make a case for budgeting new team members.
  • Recruiting metrics. Data makes your case stronger. Track and present metrics, like quality of hire and source of hire. You could use them to make a case for a larger recruiting team, as well as investing more in effective sources and methods. For example, if referrals are your best candidate source, present data to prove it and follow up explaining the benefits of fully-fledged referral programs.
  • Business issues. Be honest about what challenges you’re facing and how they affect your entire company’s business (directly or indirectly.) For example, you might perceive that hiring managers don’t have enough time to evaluate candidates properly, which may result in less qualified new hires than expected. Present possible solutions with data and timelines where you can. In our example, you might suggest that your company invest in pre-employment testing. Your presentation and ideas will help persuade senior management that you have a detailed plan to use a higher budget to your company’s benefit.
  • Software. Your recruiting process may have inefficiencies. Look for software that could eliminate these issues and request demos or trials when possible. Once you collect enough information on each option, present how this software will benefit your company in the long run.

The post Recruiting methods FAQ: A guide to terms and strategies appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Succession planning: a guide to get it right https://resources.workable.com/tutorial/succession-planning Thu, 23 Jun 2016 08:13:14 +0000 https://resources.workable.com/?p=5407 Effective succession planning is a company’s insurance policy for sustainability. This becomes clear when critical positions become vacant. A good succession plan means there’ll always be a talented and properly trained employee who can take over before operations fall into disarray. Often, the succession planning process is way down a company’s list of priorities. But […]

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Effective succession planning is a company’s insurance policy for sustainability. This becomes clear when critical positions become vacant. A good succession plan means there’ll always be a talented and properly trained employee who can take over before operations fall into disarray.

Often, the succession planning process is way down a company’s list of priorities. But critical roles are hard to fill. All businesses need to be ready to respond to employee departures, both planned (like retirements) and unexpected (like career changes).

Here is a comprehensive guide to help you build an effective succession plan:

So, what’s succession planning?

Imagine you’re a football coach. Before a big game, one of your most valuable players announces they’re leaving the team. Do you have players sitting on the bench who have the skills, maturity and motivation to take their place? Well, you should. Succession planning ensures that each key role vacancy will be passed on to an appropriate employee.

Key roles may be leadership positions of any ranking, highly specialized roles or important operations positions. Companies can identify internal talent and prepare (in other words “groom”) them to assume key positions, should the need arise. Succession planning isn’t the same as replacement planning because it doesn’t just focus on temporary solutions. It’s a mechanism to counteract turnover and uncertainty, a way for teams to continue operating successfully in the long-term, even when key players leave.

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What is a succession planning process?

Get to know the ground rules:

  • Identify current and future needs (succession, skills etc.) based on strategic planning and company vision.
  • Find critical roles and identify incumbents’ profiles. C-suite and high level directors are always critical roles, but it’s worth looking at lower level roles too. Gather information on when vacancies might occur (e.g. retirement.)
  • Plan. Determine who can fill which positions and conduct gap analysis to identify the difference between current skills and those needed in the future. Groom individuals and pay attention to their learning and development.
  • Reevaluate. Succession plans shouldn’t be put on the shelf. The process of succession planning is ongoing and needs change. Review your plan periodically to keep it current.

Why do I need succession planning when I can recruit?

Recruitment is always important and it’s worth investing in expertise, efficient processes and technology. However, it’s sometimes better to look internally to fill a position. It can help cut recruitment costs and avoid spending valuable time onboarding. If you promote from within, you’d be filling a critical position with someone who already knows your company’s history, objectives and vision. And it supports retention and enhances employee engagement by demonstrating that you value your employees and want to give them opportunities for advancement.

How can I build an effective succession plan?

Ensure you’ll make the most out of your plan by considering the following tips:

Create a formal process

Especially in small businesses, there’s a tendency to overlook formal processes for succession planning. But a formal process promotes consistency and can be communicated more easily to everyone involved. It’ll support visibility and effectiveness. Don’t aim for a rigid process though. Guidelines can be more useful for people to reference.

Communicate properly

Companies use succession plans when incumbents retire, get promoted or pursue new opportunities. Communicating those plans ahead of time can positively impact your employees. Employees (and potential employees) will see you invest in talent. Trust and loyalty will be enhanced. It may also help morale remain high as they won’t have to worry about what’ll happen if a leader leaves.

Plan across all ranks

Succession planning used to be just for executives. But just focusing on executives means you could overlook people in other key positions. It’s important to have more than just a CEO succession planning process. After all, lower level employees are more involved with everyday operations than the C-suite or board of directors.

Build the appropriate training plan

Succession plans don’t work without training plans. People who can fill critical positions now may have outdated skills by the time succession rolls around. Likewise, people who may not be ready to fill certain positions yet might be the best choices after the right training and coaching. The succession planning process flow should be developed alongside training plans. Try to train employees for future roles as well as their current role.

Look for external opportunities

Large businesses have a wide range of internal choices to fill positions. Smaller companies may sometimes need to turn to the outside world to build their positions’ talent pipelines. You can create an external pool of talent by always looking for great candidates. For example, you can interact with key people on social networks to build rapport and then reach out when succession issues arise.

Proactive sourcing gives you a head start on filling positions. Download our free sourcing guide.

Encourage a culture of learning

If employees gain a lot of skills, there’s good chance they’ll be able to advance to critical positions. Succession planning process steps like mentoring, shadowing and job rotation to foster a culture of continuous learning and development.

Think about motivation

Not all employees will agree with your plans to place them in the critical position you have in mind. They may have other plans. Don’t indiscriminately include people in your succession planning. Talk to them about their career goals before critical positions become vacant. Otherwise, you may have to start looking for a successor from scratch in a time crunch.

Create an emergency succession plan

Although you can anticipate and plan for retirement and promotions, people may leave their positions unpredictably. In these cases, replacement plans can help. Replacement plans don’t really need training plans or talent pipelines like succession plans. But it’s important to identify a couple of people that can step in and save the day. Look for people who can act as interims until you find a real successor.

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How to build a strong talent acquisition team https://resources.workable.com/tutorial/talent-acquisition-team Tue, 06 Sep 2016 19:17:58 +0000 https://resources.workable.com/?p=6479 When companies are still in their infancy, building a talent acquisition team mightn’t be a priority. But, as they grow, the need for people who can recruit, manage talent pipelines and create a strong employer brand, becomes critical. The quality of your talent acquisition team will set the standards for your other employees and hiring […]

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When companies are still in their infancy, building a talent acquisition team mightn’t be a priority. But, as they grow, the need for people who can recruit, manage talent pipelines and create a strong employer brand, becomes critical.

The quality of your talent acquisition team will set the standards for your other employees and hiring managers. Hiring the wrong recruiters will result in bad hires everywhere in your company, spurring a disastrous domino effect.

Related: How to spot a good recruiter

Many HR professionals and employers have faced this challenge. Especially in startups where people like Kim Rohrer, now Head of People Operations at Disqus, had to build their entire talent acquisition team from scratch.

What is a talent acquisition team?

The first thing to consider is who you want to hire (and who to hire first). A talent acquisition team could include:

Imagine your ideal talent acquisition team. Sourcers could provide a constant flow of candidates to junior recruiters. Junior recruiters would do initial screening and hand successful candidates to more senior recruiters who would contact candidates. Recruiting coordinators would schedule interviews. Talent acquisition managers could negotiate salaries and close candidates. You should form your strategy according to what your ‘dream team’ looks like.

Generally, it’d be a good idea to start by hiring a recruiter. As you’ll want someone who’ll manage all recruiting efforts, a generalist is your best bet; someone who can take on every aspect of the process from sourcing to onboarding to maintaining talent pools for future hires. You don’t have to hire a senior recruiter. Junior recruiters or sourcers who have potential and commitment can do the job too. Once your team has its generalist recruiter, you can fortify it with specialists.

Of course, who you hire first depends on the company’s needs. Kim Rohrer started by hiring a recruiting coordinator, who could support her and help organize the recruiting process. Other companies might hire external or internal sourcers who can supply candidates to hiring managers (although this approach won’t free up hiring managers’ time).

Once your company starts growing beyond a certain number of employees, you should also hire professionals who focus on the broader aspects of talent acquisition. Talent acquisition isn’t only about recruiting. It’s about employee retention, happiness and succession planning. A talent acquisition manager will help shape your company’s people strategy and employer branding efforts.

How do I find talent for my talent acquisition team?

Dig into social networks

Great recruiters and sourcers have a strong presence on social networks. Let your network know you’re looking for talent acquisition professionals. Post job ads on LinkedIn, Facebook and other social media platforms. Look at recruiting groups on LinkedIn and pay attention to people with large networks, with more than 500 connections.

Download our free guide to learn how to source on various social networks.

Ask your external recruiters

If you’ve engaged a recruiting firm in the past, you can ask them for referrals. If you’re satisfied with a specific recruiter’s services, you could even make them an offer. If they decline, ask them to refer recruiters who might be interested.

Engage recruiters who are trying to recruit your people

It’s possible that many of your employees receive sourcing messages from recruiters. Through these messages, you can actually see successful recruiters in action and choose the ones who send the most enthusiastic and personalized emails. Of course, if your employees are interested in the new offer, they probably won’t let you know they received the message. But, if they’re not interested, they could forward those emails to you or send a template reply to let them know you’re looking for recruiters. Have a short discussion with your employees about how they could respond in these kinds of cases.

Try it the traditional way

Posting a job ad on job boards might seem unimaginative. But many job seekers rely on job boards. Although recruiters are likely to turn to their network while looking for a job, they might still be found looking at job ads. Create compelling job descriptions to attract the right people.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

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How do I select the best among the candidates?

If your company is growing and changing fast, it needs a flexible talent acquisition team. People in your team should be able to make do with a relatively small budget. They should also be able to attract candidates without the benefit of an established brand. So, recruiters with experience in large companies might not be the best choices for you, unless they show they’re adaptable and creative. You can also look for those who have experience in a startup environment.

RelatedBest job posting sites to use when hiring for startups

Your talent acquisition team could come from all backgrounds. For example, you could hire an IT recruiter, who’s used to hiring engineers and could be IT professionals themselves. Especially if you’re a software company, you’ll want recruiters who understand the technical aspect of your business. Be careful though. In the end, you’ll have to expand other teams like sales and marketing too. Select recruiters who show they can easily grasp requirements for various professions.

Generally, here are some characteristics that all people in your talent acquisition team should share:

  • Project management skills
  • An inquisitive nature
  • People skills
  • Persistency
  • Sales skills
  • Flexibility
  • Creativity

You’ll also want your team members to have great sourcing skills and an ability to think proactively about future recruiting needs.

Of course, culture fit is very important for your talent acquisition team. If they’re not good fits, they won’t be able to hire good fits.

How do I evaluate candidates?

The initial recruiting process for recruiters isn’t unique. You can do an initial screening call and then ask candidates to complete an assignment and a couple of pre-employment tests. Then your interviews will decide the outcome.

A large part of a recruiter’s job is to sell their company to candidates. Whether they’re composing attractive sourcing messages or negotiating compensation, they have to have sales and relationship management skills. For this reason, a simulation of a screening call or short interview, during their own interview, is a good idea. You can see how they think on their feet and approach candidates.

Asking the right interview questions is also important. Ask your candidates about their sourcing strategies and how successful they’ve been in the past. Ask questions that evaluate important general qualities to determine whether they’re a good culture fit, too. Being experts in social media, being open to new technologies and being familiar with applicant tracking systems (ATSs) is vital.

Great recruiters should also follow important hiring trends. For example, explore how they approach and promote workplace diversity through recruiting techniques (like blind hiring). The best recruiters will also be familiar with legal changes and how they affect hiring practices.

Your talent acquisition team should be familiar with employer branding and onboarding. Since they’ll help your company transition from a loose and dynamic form to a more formal structure, they need to be familiar with metrics and policies. Ask them what metrics they use or what they did in their previous company to create scalable processes.

Once you’ve made the first right hire, you’ll be on the right track for building a strong talent acquisition team.

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How to calculate the ROI of an ATS: A step-by-step guide https://resources.workable.com/tutorial/calculate-the-roi-of-an-ats Thu, 15 Jul 2021 18:26:52 +0000 https://resources.workable.com/?p=80756 Don’t be discouraged! We’ve got four simple calculations to help you break down the ROI of an ATS and build a rock-solid business case. 1. Avoid bad hires A bad hire is shorthand for a new employee who leaves the business within 12 months of their hire date. The US Department of Labor estimates that […]

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Don’t be discouraged! We’ve got four simple calculations to help you break down the ROI of an ATS and build a rock-solid business case.

1. Avoid bad hires

A bad hire is shorthand for a new employee who leaves the business within 12 months of their hire date. The US Department of Labor estimates that the individual cost of a bad hiring decision is roughly equivalent to 30% of that new hire’s first year salary.

Bad hires can be especially costly. For one, a longer time to ramp can result in delays in other areas of the business, such as a product launch. Even after all that time and training, a bad hire may never ultimately realize their revenue-producing potential at your organization.

In short, you have no choice but to cut your losses and start over with a new hire.

So, how can you quantify the cost of all bad hires to your business? First, you need to estimate a few numbers:

  1. Estimated number of hires in the next 12 months
  2. Average % of new hires that leave w/in 12 months
  3. Average employee salary

Once you have those numbers, it’s time to start calculating. Follow this formula:

Cost of Bad Hires Calculation

For example – let’s say your company is planning to hire 20 new employees this year.

The average salary of those 20 employees is $55,000.

Historically, 15% of your new hires churn within the first year.

(Avg. employee salary) * (30%) * ((estimated # of hires in the next 12 months) * (% of hires that leave w/in 12 months)) = Annual cost of bad hires

First, multiply that average salary of $55,000 by 30% to calculate the cost of one bad hire. Then multiply that by the projected number of bad hires in a year (20 employees * 15% churn).

That brings your total annual cost of bad hires to your business to $49,500.

Total Annual Savings: Avoiding Bad Hires Calculation

Now, in this same example, using the formula below, imagine you’re able to decrease bad hires by 25% using the ATS you’ve selected. It’s as easy as taking that $49,500 total above and multiplying it by 25%.

(Annual cost of bad hires) * (% decrease in bad hires) = Total annual savings from avoiding bad hires

That totals $12,375 in bad hires, alone – a worthy addition to the ROI of an ATS.

So, how does a good ATS help you avoid bad hires? It helps you:

Slash your hiring costs

Want to learn how an applicant tracking system can help you hire better, faster and more cost efficiently? Find out with Workable, the world's leading recruiting software.

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2. Reduce external costs

Think about all of the extra money you spend on different softwares and services in your tech stack – can you eliminate any of them with a good ATS? In the short term, your ATS will cost money, but in the long term it can actually save you money.

With Workable, for example, most customers can rely less on external agencies and costly third-party sourcing tools because Workable has a full suite of sourcing features built right into the ATS.

Now, you need to show that to finance. How can you calculate the reduction in external costs to your business with an ATS? Think about the following:

  1. Average annual spend on job boards and third-party sourcing tools
  2. Average annual spend on agency fees
  3. Average annual spend on third-party tools (like e-signatures, assessments providers, video interview providers, texting providers, etc.)

First, add these costs together to understand the total cost of all of your external recruitment tools. Then, think about which ones a good ATS can help with. You’ll find that you can reduce some costs – and eliminate others outright. Remember, in the eyes of finance, every little bit of savings helps.

For example, if you can decrease reliance on expensive external staffing agencies by just 20% AND get rid of just one other third-party subscription, the combined savings from these alone will likely far outweigh the cost of the ATS you’re asking finance to approve.

Total Annual External Costs Calculation

Let’s try out this scenario: every year, your company spends $20,000 on sponsored job posts and third-party sourcing tools. Add to that another $37,000 on agency fees, bringing that total to $57,000.

That’s not all; there’s another $15,000 being spent per year in combined costs for e-signature software to get those employment contracts signed, plus a texting tool so you can quickly contact interested applicants.

Just put them all together into one tidy sum: your total external costs per year.

(Avg. annual spend on job boards and third-party sourcing tools) + (Avg. annual spend on agency fees) + (Average annual spend on other third-party tools) = Total external costs per year

In this case, the total annual cost to your business of these external tools amounts to $72,000.

Total Annual Savings: Reducing External Costs Calculation

Now, imagine that you decrease the reliance on your sponsored posts and external agencies by just 20% now that you’re able to use passive sourcing features and a referrals platform. Plus, the new ATS includes e-signature offer letters and texting built right into the software – so you can fully eliminate the cost of those subscriptions.

So, in this case, you take that $57,000 spent on agencies, sponsored posts, and other third-party sourcing tools, multiply that by 20% – bringing the total to $11,400.

((Annual spend on agencies, sponsored posts and third-party sourcing tools) * (% decrease in)) + (Average annual spend on other third-party tools)) = Total annual savings from reducing external costs

Add the annual costs of the other third-party tools ($15,000), and you have $26,400 saved in external recruitment costs with the addition of an ATS. That’s a compelling addition when presenting the ROI of an ATS.

So, how does a good ATS help you reduce external costs?

  • Native sourcing tools bring sourcing in-house. With Workable, best-fit candidates are automatically recommended for every job. Prefer to reach those candidates via social media channels? Workable makes it easy to extend your reach through custom Facebook and Instagram campaigns to those highly valued passive candidates.
  • Most hiring teams rely on a suite of tools from different providers to get hiring done. With Workable, most of those tools are built right into the ATS, eliminating the need for additional, costly subscriptions. Native video interviews, assessments, texting and e-signatures not only save your organization money, but they create a more natural and cohesive candidate experience.

3. Increase recruiter productivity

One way to demonstrate the value an ATS provides is to calculate the bottom-line impact of a more productive recruiting team. This is especially important for scaling companies, where the talent team is often asked to do a lot more with the same resources – or in some cases, leaner teams and budgets.

Our first impulse is to often use time-saved to demonstrate ROI — but for a finance team that’s focused more on revenue, time doesn’t always calculate well. Yet, you can still make a strong impression on your C-suite and decision makers when you highlight the real value of time in terms of salary.

So, what’s the best way to calculate this? You’ll need these inputs:

  1. Number of recruiters on your team
  2. Average recruiter salary + benefits
  3. Estimated increase in productivity

Added Recruiter Productivity Calculation

Now, let’s say there are three recruiters on your team, with an average salary of $71,500 (including benefits). You can increase the productivity of the team by 20% with an ATS that reduces or even eliminates bottlenecks via automated email scheduling, automatic approval workflows, and more engaged hiring managers.

You’re looking at total cost savings of $42,900 – that’s over half the cost of an additional recruiter! That speaks volumes for the ROI of an ATS.

Total Annual Savings: Increased Recruiter Productivity Calculation

(Number of recruiters) X (Average salary + benefits) X (% increase in productivity) = Total cost savings from increased recruiter productivity

So, how does a good ATS help you increase recruiter productivity?

  • Intelligent automations that eliminate tedious, administrative tasks and reduce human error. With Workable, automated actions keep interview scheduling and candidate communication completely streamlined.
  • Engagement and collaboration is key. Your ATS should keep the entire hiring team engaged from the start. Workable’s mobile app is the perfect personal hiring assistant for busy hiring managers, and our two-way email and calendar sync keeps all communication easy to find in one place.

4. Decreased time to fill

Reducing time to hire and time to fill are at the top of every recruiter’s wishlist. And, at first, it seems pretty straightforward to measure. After all, if your time to fill was reduced to 29 days from 36 days after you implemented your ATS, it stands to reason that your new ATS reduced your time to fill by seven days. Pretty simple stuff, right?

But, that doesn’t really tell the whole story. Reducing time to fill can have a massive impact on your business. With a few simple calculations, you can help your C-suite understand how critical that seven-day reduction can be to the success of your organization.

So, how can you better quantify the ROI of decreasing time to fill?

You’ll need a few key inputs for this one:

  1. Current time to hire
  2. Desired time to hire (what you think a good ATS will help you achieve)
  3. Estimated number of hires in the next 12 months
  4. Annual company revenue
  5. Number of full-time employees in your company

Total Cost of Time to Fill Calculation

Calculating the total cost of our time to fill will take a few steps. The first thing we’ll do is calculate revenue per employee:

(Annual company revenue) / (Number of full-time employees) = Revenue per employee

Next, we’re going to to calculate the cost of vacancy, per day using 220 (roughly the number of working days in a calendar year if you’re in the US, for instance):

(Revenue per employee) / (220) = Cost of vacancy per day

To calculate the total vacancy cost for your organization, simply multiply cost of vacancy per day by current time to fill and the number of estimated hires for the next 12 months:

((Cost of vacancy per day) * (current time to fill)) * (Number of estimated hires in the next 12 months) = Total cost of time to fill

For example: you’re a company with $2.9 million in revenue. You have 60 full-time employees and you want to add 30 more over the next 12 months. This means your revenue per employee is roughly $48,300. Divide that by 220 working days, and you have a cost of vacancy per day of roughly $220.

Multiply that cost of vacancy per day by those 30 additional employees you plan to hire, and multiply that by your current time to fill of 36 days – and your total cost of time to fill is about $237,600.

With that, you can calculate the total annual savings when you decrease your time to fill by seven days. That calculation can give you a pretty compelling case when presenting the ROI of an ATS.

Let’s give it a try: subtract the desired time to fill from the current time to fill (resulting in seven days in this case), and multiply that by the cost of vacancy per day ($220).

(Current time to fill – desired time to fill) * (Cost of vacancy per day) = Money saved per hire

The result is your money saved per hire, which totals $1,538.

Total Annual Savings: Decreased Time to Hire Calculation

You can then project your savings out over the entire year when you multiply your money saved per hire ($1,540) by the 30 hires planned over the next 12 months.

(Money saved per hire) X (Number of estimated hires in the next 12 months) = Total annual savings from decreased time to hire

The result is your total annual savings from your decreased time to fill, which in this scenario would be $46,200. Your ROI of an ATS just got even stronger!

So, how does a good ATS help you decrease time to fill? It helps you:

  • Attract more qualified candidates. The faster the right candidates find you, the faster you can hire them! With Workable, you can expand your reach with one-click job board posting and boost your brand with a highly customizable and engaging careers page.
  • Create a modern candidate experience. From the moment a candidate applies to the moment they (electronically!) sign the job offer – Workable is designed to make it easy, fast and enjoyable for candidates to move through the process.

5. Total ROI of an ATS: Putting it all together

Now that you’ve done your research, gathered all the inputs and made your calculations, it’s time to put it all together into one compelling case. Here, you’ll want to show all of the expected monetary savings, along with the added value the ATS provides.

Using the examples and calculations above, here’s how you can pull it all together into a simple sheet presenting the ROI of an ATS:

Total Potential Savings

$127,875

Annual Savings – ROI of an ATS

Avoiding bad hires

  • Cost of bad hires
  • % decrease in bad hires

*By expanding candidate reach through referrals and syndicated job board networks.

*By reaching more diverse candidates and mitigating bias through anonymized screening.

*With structured evaluations using video interviews, assessments and scorecards.

$12,375

Reducing external costs

  • Total external costs
  • % decrease in spend

*With built-in passive candidates sourcing tools to help fill niche roles.

*Through native solutions like video interviews, assessments, texting, e-signatures and more.

$26,400

Increasing recruiter productivity

  • % increase in productivity

*With intelligent automation that eliminates tedious administrative tasks and human error

*Through click-efficient UI, global support and mobile app to keep hiring managers engaged

$42,900

Decreasing time to fill

  • Cost of vacancy
  • % decrease in time to hire

*By increasing qualified candidates

*Through a modern, remote-friendly candidate experience

*With an engaged and collaborative hiring team

 

$46,200

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5 steps to a better candidate experience in recruitment https://resources.workable.com/tutorial/5-steps-online-candidate-experience Wed, 07 Oct 2015 14:04:29 +0000 https://blog.workable.com/?p=1609 Today’s job market is stacked in favor of the talented job seeker. Most of the people you want to hire are not actively looking for work. This, combined with the ongoing skills gap and the 7-year low in unemployment amounts to a major hiring crunch. If you’re a recruiter or hiring manager, it’s in your […]

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Today’s job market is stacked in favor of the talented job seeker. Most of the people you want to hire are not actively looking for work. This, combined with the ongoing skills gap and the 7-year low in unemployment amounts to a major hiring crunch.

If you’re a recruiter or hiring manager, it’s in your best interest to start off on the right foot with candidates. Consider what it is like to apply for a job at your company. Put yourself in their shoes. What’s the application process like? What impression are you making from the very first phone screening down to the rejection letter or offer letter? All of this is known collectively as “the candidate experience,” and too often, it’s not good.

The kind of people you want to hire are smart and demanding. Give them a good experience and they will see you favorably. Burn bridges and your candidates will pass on their negative impression of your company to their networks or post it publicly on sites like Glassdoor, Vault and CareerLeak. Keep in mind that researching a company’s reputation has never been easier for job-seekers.

In a recent survey by Staffing.org, a third of all respondents chose not to apply to a company because it was too difficult to find information. Nearly half of all job candidates didn’t apply to a company because they found the hiring process frustrating. Also, nearly half of job candidates were driven away by vague job descriptions.

Deliver a modern candidate experience

Delight candidates with engaging careers pages, mobile-friendly applications and easy interview scheduling — all with Workable, the world's leading recruiting software!

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Candidate experience in recruitment is a worthwhile area for small businesses and startups to focus their efforts. The online portion of candidate experience, such as the careers page and the job application process is often overlooked by larger, more established companies. Providing a quick and painless application process is an easy way to stand out and get more candidates. Here’s five ways to do just that.

1. Make your jobs easy to find. One click from your home page to your careers page is enough. Put the link to your careers page in a place where job-seekers expect to find it, such as your navigation menu, and make the careers page itself easy to navigate. Ease of use can greatly improve candidate experience in recruitment. Here’s a great example from MailJet.

2. Cut the time it takes to fill out forms. Nix any laborious and redundant fields, e.g. work history—which will already be on candidates’ resumes—for a faster application process. An 11-page application form is an easy way to lose candidates. At Workable we’ve had quality candidates asking to work for us because they encountered Workable while applying for other jobs and liked the process so much they wanted to join our product team. One of our customers’ candidates, Anjali, was so impressed with her candidate experience in recruitment that she wrote in: “It was fantastic and so fast and easy!”

Related: Frequently asked questions about candidate experience metrics

3. Get personal. Instead of asking candidates for redundant inputs, why not add a question that helps you with screening? Try asking for a short writing sample from writers, or a short code sample from programmers. Not only will this improve the candidate experience in recruitment, but the hiring manager’s job as well.

4. Make it mobile-friendly. The numbers are loud and clear on this one. Nearly half of all job seekers will abandon a non-mobile application process. More than half of all emails are opened on mobile devices. And 70% of job seekers discover jobs with mobile job search apps. For a speedier mobile application process, try one-click apply buttons, limit your form to seven fields, and time it. The process should take no longer than 90 seconds.

5. Write a nice autoresponse. As a job seeker, have you ever wondered whether your application fell into a black hole? Not a great feeling. Ditch the bureaucratic tone and write a conversational autoresponse that assures candidates that you’ve received their application. With a bit of finesse, you may even get more out of autoresponse by using it as one more way to sell your company or ask for referrals.

Great hiring isn’t just about putting bums in seats. Treat candidates as you would like to be treated yourself, online or offline. Every interaction you have with your candidates (job applications, phone screenings, on-site interviews, even rejection letters) is an opportunity to make a lasting impression and build your company’s reputation as great place to work.

Learn how Bevi offers candidates a better hiring experience with Workable.

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The best email tools for recruiters https://resources.workable.com/tutorial/best-email-tools Wed, 30 Nov 2016 14:15:58 +0000 https://resources.workable.com/?p=6997 If you want to be a good recruiter, you should have spot-on digital communication and organizational skills. Otherwise, you’ll lose great candidates from email mess ups, like forgetting to send a follow-up. Here are the best recruiting tools for emailing candidates and boosting your productivity: Email tracking tools Sales teams often track their emails to prospective clients. […]

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If you want to be a good recruiter, you should have spot-on digital communication and organizational skills. Otherwise, you’ll lose great candidates from email mess ups, like forgetting to send a follow-up.

Here are the best recruiting tools for emailing candidates and boosting your productivity:

Email tracking tools

Sales teams often track their emails to prospective clients. This way, they know if and when their recipients open their emails and whether they click on their links. Recruiters can also benefit from email tracking tools, particularly when communicating with passive candidates. For example, it’s worth sending a quick follow-up email to candidates who opened your first email but haven’t replied yet. But, if you know your candidate never opened your first sourcing email, it’d be best to try to connect with them through a different recruiting channel.

Please note that under the General Data Protection Regulation (GDPR), you can’t keep European candidate data indefinitely. Please refer to guidance on GDPR requirements.

  • Hubspot Sales – Hubspot Sales includes an email tracking tool that notifies you when recipients open your emails and click your links or attachments.
  • Yesware – Similarly, Yesware gives you insight into your recipient’s’ behavior and helps you schedule your follow-up moves.
  • Mixmax – For Gmail users, Mixmax is a Chrome extension worth exploring. You can track your emails and schedule meetings or interviews with candidates with one click.
  • Streak – Using the advantages of a Gmail integration, Streak lets you monitor open rates and share contacts, emails and files with your team.
  • Newton – Newton Mail by CloudMagic lets you know when your emails are read and saves the day with its ‘undo send’ feature. You can also prioritize and schedule your emails, using ‘snooze’ and ‘send later’ options.
  • MailTracker – Email tracker for Gmail. It allows you to know in real time who opened your emails, how many times, and from which devices.

Email scheduling tools

Between interviews, meetings and HR tasks, a recruiter’s schedule can get really chaotic. Email scheduling tools help you organize your day, book meetings without much effort and send you reminders so that you never miss a task or appointment.

  • FollowUp.cc analyzes the optimal times to send emails to help you increase your open rates. You could also automatically send pre-written messages at your chosen time.
  • Boomerang is a Gmail integration that – among its many features – cleans up your inbox: it helps you snooze low priority incoming emails for a specified time and lets you focus on your most important tasks.
  • IFTTT stands for ‘If This Then That.’ It allows you to set automatic actions (like, ‘send an email’) for specific triggers (like, ‘when I move a Trello card’). You can use it to set yourself reminders and automate repetitive tasks. From sending you notifications for specific tasks to sending automated emails, it’s a tool you can program to do pretty much whatever you like, saving precious time in the process.
  • Zapier is a major time-saving app for your daily tasks that automates your workflow. You can select a trigger (e.g. ‘when a new candidate applies for a job opening’) and an action (‘send a personalized email through Gmail.’) Zapier’s competitive advantage is its number of integrations with popular apps you’re probably already using, like Slack, Google Docs, Dropbox and your ATS.
  • YouCanBook.me will embed your calendar page on a website to allow people to directly book a meeting with you. Once an event is created, people will get email confirmations.
  • ScheduleOnce: With ScheduleOnce you can easily create personal calendar pages. Co-workers and candidates can check your availability (once you give them access to your page) and book a meeting. This can save you a lot of back and forth email time.
  • Assistant.to, as its name suggests, acts like an email organizing ‘buddy’, doing all the work for you: it helps you find mutually available times for meetings and it remembers your preferences, notifies you and your recipient about reschedules and manages different time zones. Plus, it’s free for Gmail users.
  • Calendly creates a calendar where you can set your availability, share with your team and quickly book meetings. Its simple and user-friendly interface makes it a popular choice among executives.
Boost your productivity

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Email address validation tools

You can’t send a recruiting email unless you know the right address. For passive candidates, this can be a challenge. Some people choose to share their email addresses online (e.g. on their LinkedIn profile), but for others, you’ll have to do some digging. There are specific tools that can reduce your search time, when searching for recruitment contact information.

When looking up European candidates, please refer to guidance on collecting candidate data as per GDPR.

  • People Search is a Chrome extension for candidate sourcing. A single search will gather data from millions of online networks and trusted data sources. This information is collated, organized and de-duplicated to create a unified candidate profile. Profiles can include an email address, resume and social and professional profile links.
  • Rapportive shows you important information about the person you’re emailing to help facilitate your communication – like their current job title, a brief summary of their LinkedIn profile and whether you share any connections.
  • Clearbit could come in handy when you’re looking for people who work at a particular company. For example, you could search for all the developers who work at X company and instantly get their email addresses in your Gmail account.
  • Conspire analyzes email data and creates paths between connections. Considering the six-degrees of separation theory (that anyone on the planet can be connected to anyone else in a maximum of six ‘a friend of a friend’ steps) your next great employee might be closer than you think. Conspire shows how you’re related to potential candidates, so that you can ask your contacts for a warm introduction.
  • Name2email is a simple sourcing tool that will provide you with corporate email addresses, once you type in your recipient’s first name, last name and company domain.
  • Email-validator or email hippo – If you’re not sure you have the right address and don’t want your emails to bounce, you can use these tools to double-check the validity of your recipients’ email addresses.
  • Hunter is a go-to tool when it comes to email lookup. You can search and find anyone’s professional email address using the web app, Chrome extension, or directly in Google Sheets.

Related17 effective candidate sourcing tools

Grammar, spelling and vocabulary checking tools

From time to time, we’re all guilty of grammar or spelling errors, especially when writing rushed recruiting messages. Luckily, there are recruitment tools that help point out mistakes that can get us into embarrassing hiring situations.

  • Grammarly is one of the most popular grammar checkers that can help you write error-free emails. With its premium version, you can also get recommendations for effective vocabulary and customized checks, depending on your document type (e.g. professional emails or blog posts.)
  • Textio is a simple, user-friendly recruiting tool that highlights buzzwords and identifies masculine and feminine language, to help you write more effective, accessible and clear messages (and job descriptions.)
  • WhiteSmoke will correct your email pitfalls, from grammar and spelling errors to plagiarism and style issues.

Email organizing tools

If you’re keeping track of recruiting trends, subscribing to potential candidates’ RSS feeds and an active member of multiple professional groups, you’ll receive lots of advertisements and newsletter updates that can create chaos in your inbox.

  • Unroll.me offers you an easy way to unsubscribe from many sites and keep your inbox neat. Its features also allow you to set a specific time to receive bundles of updates from certain sites, so that you don’t get distracted from your primary tasks during your most productive work hours.
  • FullContact organizes and updates your address book, cleans up duplicates and syncs all your contacts across multiple platforms.

Email writing tools

  • WiseStamp will create an attractive email signature for you, combining your contact information, social profiles and company logo. Adding a signature at the end of emails is often overlooked. If you’re sending a quick email to a colleague, it’s no big deal. But, if you’re communicating with a candidate for the first time, it’s best to provide as many details as you can.
  • typeit4me (if you’re a Mac user) and Active words (for PC users) create keyboard shortcuts for a phrase or entire piece of text you frequently use in your emails. That way, you can reduce your typing time by using templates to make sure your text is error-free. When you write a lot of similar sourcing emails on a daily basis, saving even a few seconds per email can make a big difference.
  • Ginger app: For better mobile communication, give Ginger a shot. Its grammar checker makes sure your emails are error-free, including spelling, syntax and punctuation mistakes. You can also use Ginger’s rephrasing feature that suggests alternatives for more interesting and easy-to-read messages. If you’re communicating with people from around the world, Ginger will translate your texts in more than 40 languages for free.
  • Dragon is a voice dictation product that lets you craft and send messages without having to type. A well-written email to a candidate should feel like a natural conversation. So, using your actual voice to ‘write’ your emails could be a great strategy.
  • MailMentor helps you figure out how user-friendly your emails are by providing recommendations to simplify your phrasing and pointing out how much time it takes to read your email. It’s usually best to opt for short and simple messages.

RelatedWhat makes candidates respond to recruiting emails?

Mirroring

In face-to-face conversations, we frequently (and unconsciously) mimic each other’s body language. This ‘mirroring’ helps build rapport by making people feel more comfortable with each other.

Mirroring is the behavior in which one person subconsciously imitates the gesture, speech pattern or attitude of another.

You can use this kind of mirroring in your sourcing emails, too. People usually trust others who are more like them and, in this case, talk like them. If you’ve previously communicated with a candidate, pay attention to the words they choose and their overall tone and try something of similar style. It might also be helpful to read how they describe themselves on LinkedIn or what kind of language they use on social media.

  • Crystal helps gather that information for you. It’s a platform that creates a personality profile based on online sources. It gives you insight into the best way to communicate with an individual, including do’s and don’ts, the best phrasing to use and their preferred writing style.

email tools for recruiters: crystal

Tip: When sending emails to candidates, it’s best to avoid emoticons – at least until they use one first :)

Related: Recruiting tools and techniques for modern HR teams

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How to maximize user adoption of your ATS https://resources.workable.com/tutorial/increase-user-adoption-ATS Tue, 11 Apr 2017 12:43:35 +0000 https://resources.workable.com/?p=10198 Engaging Applicant Tracking Systems (ATS) are built with users in mind. A user-friendly system can be a powerful hiring tool. Prioritize these key attributes when choosing an ATS to ensure user adoption among your employees: An intuitive ATS interface An applicant tracking system usually comes with an array of features and built-in functions that can overwhelm hiring teams. […]

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Engaging Applicant Tracking Systems (ATS) are built with users in mind. A user-friendly system can be a powerful hiring tool. Prioritize these key attributes when choosing an ATS to ensure user adoption among your employees:

An intuitive ATS interface

An applicant tracking system usually comes with an array of features and built-in functions that can overwhelm hiring teams. Users may not have time for extensive ATS implementation training and could get weary of a hard-to-learn tool. An intuitive interface is essential. It ensures that users will be able to understand how the system works with little effort.

You can determine whether an ATS is intuitive if its users can:

  • Learn how to use and implement it without much training or guidance.
  • Understand what each button, label or image does without much explaining.
  • Explore various features without being afraid that the system will break.
  • Be sure that the system does what they need without any surprises.
  • Feel excited and satisfied when using the system.

If you’re thinking of buying a new applicant tracking system, take some time to explore its interface, either through a demo or a trial version. If possible, ask colleagues to try the system and offer feedback.

Streamline your hiring process

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Great customer support

A quick, helpful and polite customer support call can lessen your tech troubles. Stellar support teams go a step further. They listen to user feedback to inform product development and help customers get the most out of their software.

Here are two ways to evaluate a system’s support team:

  • Sign up for a free trial and contact customer support with actual questions.

ATS features that save time

An effective ATS helps hiring teams focus more on hiring and less on administrative tasks. The best applicant tracking system features also help teams customize their hiring process.

When evaluating an applicant tracking system, find out if it offers:

  • Ready-to-use email templates and the option to message multiple candidates at once.
  • Effective scheduling options and calendar integration.
  • The ability to have a comprehensive view of a team’s hiring workflow and activity.
  • An easily searchable candidate database.

Also, your ATS features should streamline candidate management. Hiring managers shouldn’t be too many clicks away from reading resumes, leaving comments, disqualifying candidates or moving them from one stage to another.

Recruiting software integrations your team needs

An ATS’s integrations play an important role in increasing user adoption. Imagine you are a manager who hires your best developers through Stack Overflow’s job board, but your applicant tracking system doesn’t integrate with this platform. You’re more likely to stop using your ATS than Stack Overflow.

An applicant tracking system that integrates with tools and platforms your hiring teams already use, from niche job boards to complete HR systems, is more likely to work for you. It’d be also a good idea to ask an ATS provider if they offer a robust Developer Partner Program and developer APIs or if they can build a custom integration for you.

To evaluate whether you need an integration with a specific tool, consider whether that integration will:

  • Let your employees continue using existing tools alongside your applicant tracking system (e.g. integration with job boards and social media your teams use.)
  • Enhance efficiency and effectiveness for both an existing tool and your ATS (e.g. integration with your background check service.)
  • Automate the import/export of data from either software (e.g. integration with your HRIS)

Effective recruitment metrics and reporting

Metrics are important in helping you evaluate and improve a team’s performance. Hiring managers want to know how much of their team’s time was spent hiring. Some businesses also have legal reporting requirements (e.g. EEO-1 report.)

Your ATS should generate automatic reports that are accurate and save you time. Here are some types of reports to look for in an ATS:

How to increase user adoption of your ATS: Report Types

The potential to revamp your hiring process

A good ATS is more than a competent administrative assistant. It can also help companies become better at hiring. For example, if you are thinking of introducing structured interviews into your hiring process, you can easily make the shift by using the interview scorecards in your ATS.

Take some time to explore any additions to the core functionality of an ATS. Some attributes are essential (e.g. tools to schedule interviews), while others can give you ideas on how to improve your hiring (e.g. adding an assignment stage or using integrated sourcing tools.)

Successful software engages users and improves your hiring process. Choosing the right ATS will makes your employees’ lives easier and helps them hire more effectively.

Workable is an applicant tracking system (ATS) that automates and streamlines your recruiting process. It has tools to write job ads and post them to a variety of free and paid job boards. Workable allows you to store and search resumes, move candidates across the hiring pipeline and write comments and evaluations. Workable includes features such as reporting or bulk actions (e.g. sending rejection letters) and an intuitive user interface. Learn more.

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Self care at work: tips and tricks https://resources.workable.com/tutorial/self-care-at-work-tips Wed, 02 Dec 2020 11:46:19 +0000 https://resources.workable.com/?p=77176 Practicing self care at work becomes even more important now – plus, it has long-lasting benefits both for the individual and the business, such as a lower turnover rate and higher performance. In the infographic below, you’ll find some simple ways to practice self care in the workplace both for your own use and for […]

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Practicing self care at work becomes even more important now – plus, it has long-lasting benefits both for the individual and the business, such as a lower turnover rate and higher performance.

In the infographic below, you’ll find some simple ways to practice self care in the workplace both for your own use and for sharing with your colleagues. Before diving in, remember that self care shouldn’t be treated as a temporary stop gap to resort to when feeling overwhelmed – it’s a way of living.

self care at work infographic

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What is Talent Management in HR? https://resources.workable.com/tutorial/talent-management Wed, 23 Jan 2019 14:18:06 +0000 https://resources.workable.com/?p=32023 What does “talent” mean in corporate lingo? Often it’s a high-potential candidate. Other times, a star employee. Or even an experienced professional in a competitive field. You can pick the definition that’s closest to your company needs. But then again, how do you manage talent? Or, more so, what do we mean when we say […]

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What does “talent” mean in corporate lingo? Often it’s a high-potential candidate. Other times, a star employee. Or even an experienced professional in a competitive field. You can pick the definition that’s closest to your company needs. But then again, how do you manage talent? Or, more so, what do we mean when we say talent management?

What is talent management?

Talent management is an HR strategy that aims to develop and retain high-performing employees.

Mind the word ‘strategy’ in the talent management definition above. Talent management is not a one-off effort; it’s an ongoing process that puts people first so that they can achieve business goals. And as a strategy, it requires the involvement of everyone inside the company:

  • Line managers, who identify potential and training needs and coach their team members day to day.
  • HR, which organizes trainings, compiles data around turnover rates, and analyzes skill gaps.
  • Senior management, which promotes a learning culture and supports employee development initiatives, including career path planning and internal promotions.

Talent management strategies in action

Now that you can understand the importance of talent management, it’s time to get more practical. What is talent management on a day-to-day basis? While this differs from organization to organization, here are the main themes to consider when shaping your own talent management strategy:

Design career paths and promote from within

Employees value opportunities for career advancement (often, they’d pick a promotion over a salary increase). And while you might not be able to promote everyone, a mindset of continuous learning can make a difference. Employees will develop themselves and your teams will benefit from their newly acquired skills.

Foster a productive and equal workplace

To reach business goals, you need people. And people need resources, procedures and tools to perform their tasks. Make sure to give them what they really need and not what you think they need. For example, ask them to research and recommend new software that will make their working lives easier. Also, implement policies that give all employees equal opportunities to speak up when they face issues on the job and give them the chance to participate in challenging multi-team projects.

Recognize and reward employees’ achievements

Look beyond typical compensation plans and performance bonuses. Think of additional ways to thank your employees for their hard work and provide perks that will keep them happy in the workplace. You can use employee satisfaction surveys to learn what kind of rewards and benefits are most meaningful to them. Be sure to keep these as inclusive as possible to accommodate the diversity within your teams.

Build talent pipelines

That’s even if you don’t need them now. In a competitive job market, being able to quickly fill your open seats with the best people is a huge advantage. When you’re proactively sourcing and building relationships with potential candidates, you close hires faster and equip your teams with new employees who can contribute to your overall business goals.

How do you know, though, which talent management strategies to prioritize and how do you decide on the specific processes you will apply?

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

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It’s all in the numbers

The way you manage employees is unique to your company, because your goals and needs are also unique. That’s why before you make any strategic decisions, you should track key HR metrics that give you a sense of where you stand right now compared to where you’d like to lead your company.

Here are some metrics to help you build your talent management strategy:

  • Employee turnover: If you want to have high-performing employees, you need to develop their skills. And if you develop their skills, they’re more likely to stay longer with your company. But first, you should know where you stand. Calculate your turnover rates and gather quantitative data, as well. For example:
    • When do most of your employees leave? Is it within their first two months at work? Then, maybe you should rethink your selection and onboarding processes. Otherwise, if employees usually quit after having worked with your company for several years, you should consider creating new career paths and offering more opportunities for internal mobility.
    • Why do most of your employees leave? Exit interviews can help you collect this kind of information. Based on what you learn, change your regular procedures and introduce perks and benefits that will boost employee satisfaction in the future.
  • Time to full productivity: No one expects new hires to complete their tasks perfectly and on their own from day one. But, did you know that it takes eight months on average to get to this point? Of course, it depends on the company, the role and the level of experience of the employee. When you spot, though, that your company’s average time to productivity is longer than it should be, you can redesign your onboarding and training activities to get your new hires up to speed more quickly. This way, employees will be able to contribute to the team sooner and they’ll also get more satisfied with themselves as they’ll see their results of their work.
  • ROI of training: Employee training is a big part of talent management, but this doesn’t mean that all trainings are useful. It can also be expensive, but that doesn’t mean you should always pick what costs less. Compare how much you spend on training with what your company earns. In other words, measure the effectiveness of your training and development plans. How do you do this?
    • Set specific goals before the training. What do you want employees to learn? (e.g. soft skills vs. technical knowledge) How will this impact their performance? (e.g. “After being trained on X software, salespeople will be able to contact twice as many customers on a weekly basis.”)
    • Experiment with various learning methods. For some people, interactive lessons work best, while other prefer to learn at their own pace through an online course. Others, still, prefer in-person seminars or classes.
    • Measure the outcomes. Discuss with trainees. Was this training useful to them? What did they learn that they’ll incorporate in their work? Use this feedback to organize future trainings that will be meaningful without hurting your budget.
  • Performance indicators: The ultimate goal of talent management is to increase overall employee performance. So it goes without saying that you should measure employee productivity over time. No matter how you structure your performance reviews (e.g. quarterly vs. annual, etc.), check the performance of both individuals and teams. For example, you can check how many of your employees in one department:
    • exceed expectations,
    • meet expectations, or,
    • are below expectations.

Low scores could be an indicator that you might have to implement new management techniques or that you should provide further training to some employees. But, don’t use performance metrics in isolation. Think of other factors that could impact employee performance. For example, if a team consists of many new members, it’s natural that it will take employees some time to fully onboard before they reach their individual and team goals.

What does the future hold for talent management?

Don’t expect to reinvent the wheel. There are no secret recipes or mind-blowing tricks on how to manage and retain talent. Neither will technological advancements (call me AI) change everything we knew so far. Talent management lies in the basic, yet everlasting, idea that if you want to work with high-performing employees you need to build a healthy work environment and help people grow inside your company.

Surely, new labor regulations, socio-economic changes and workplace trends impact the way you (should) treat employees. Consider, the need for talent management for the examples below:

  • Politics and how they affect employment. With Brexit being one of the most prominent examples, you might need to come up with new strategies to navigate a potential skills shortage.
  • The agility of working. Teams are embracing the agile methodology which creates the need for a more flexible work environment, in general, by replacing silos with cross-functional teams and open communication lines.
  • Diversity and inclusion initiatives. This goes far beyond gender or race discrimination. Intersectionality in the workplace (i.e. overlapping biases) is a major priority for HR teams that want to treat all employees fairly.

As a final note, remember that a good talent management process begins with talent acquisition. You shouldn’t just think how to best manage your employees; you also need to make sure you’re bringing the right people on board.

More Talent Management resources:

The post What is Talent Management in HR? appeared first on Recruiting Resources: How to Recruit and Hire Better.

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How to create a retirement benefit plan https://resources.workable.com/tutorial/retirement-benefit-plan Tue, 12 Jul 2016 18:52:23 +0000 https://resources.workable.com/?p=5751 As your company grows, providing a comprehensive and competitive benefits package becomes more important. A retirement benefit plan can help you recruit great candidates and gain a competitive edge. Here’s some advice for getting your first retirement benefit plan off the ground: Determine the best retirement benefit plan for your company and employees In the United States, there are […]

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As your company grows, providing a comprehensive and competitive benefits package becomes more important. A retirement benefit plan can help you recruit great candidates and gain a competitive edge. Here’s some advice for getting your first retirement benefit plan off the ground:

Determine the best retirement benefit plan for your company and employees

In the United States, there are two primary options for retirement benefit plans:

  • A defined retirement benefit plan
    • Funded by the employer.
    • Promises employees a specific monthly benefit at retirement.
    • Often calculates employee benefits based on tenure at the company and age at retirement. Pension benefits will equal a percentage of an employee’s income at a designated time.
  • A defined contribution plan
    • Does not promise employees a specific benefit amount at retirement.
    • Employers and employees contribute money to the employee’s individual account in the plan.
    • In many cases, employees are responsible for choosing how these contributions are invested, and deciding how much to contribute from their paycheck through pre-tax deductions.
    • Employers may add to employees’ accounts, in some cases by matching a certain percentage of employees’ contributions.
    • The value of an account depends on how much is contributed and how well investments perform.
    • At retirement, employees receive the balance in their account, reflecting the contributions, investment gains or losses and any fees charged against their account.
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Is a 401(k) plan right for your company?

A 401(k) plan is a popular type of defined contribution retirement benefit plan. There are four types of 401(k) plans:

  • Traditional 401(k)
    • A 401(k) is a qualified profit-sharing plan for employees to contribute a portion of their salary to individual retirement accounts.
    • Elective salary deferrals are excluded from enrolled employees’ taxable income (except for designated Roth deferrals.)
    • Employers can contribute to employees’ accounts.
    • Distributions and earnings are included in employees’ taxable income.
  •  Safe harbor 401(k)
    • A safe harbor 401(k) plan is similar to a traditional plan. However, it provides for employer contributions that are fully vested at the time they are contributed.
    • These contributions may be employer matching contributions. They also may be contributions made on behalf of all eligible employees, regardless of whether they make elective deferrals.
    • Safe harbor 401(k) plans are not subject to the complex annual nondiscrimination tests that apply to traditional 401(k) plans.
    • Employers sponsoring safe harbor 401(k) plans must satisfy certain requirements regarding minimum and maximum contributions.
  •  SIMPLE 401(k)
    • SIMPLE stands for “Savings Incentive Match Plan For Employees Of Small Employers.”
    • This type of 401(k) plan is available to employers with 100 or fewer employees who received at least $5,000 in compensation from their employer during the preceding calendar year.
    • SIMPLE 401(k) plans are not subject to the annual nondiscrimination tests that apply to traditional 401(k) plans.
    • Employers are required to make contributions that are fully vested.
    • Employees who are eligible to participate in a SIMPLE 401(k) plan may not receive any contributions or benefit accruals under any other plans offered by their employer.
  •  An automatic enrollment 401(k) plan
    • An automatic enrollment feature allows employers to automatically deduct a fixed percentage or amount from their employees’ wages to contribute to a 401(k) plan, unless employees intentionally opt out.
    • These contributions qualify as elective deferrals. Many companies use this model to increase participation in their 401(k) plans.
  • A SIMPLE IRA plan, Simplified Employee Pension plan (SEP), employee stock ownership plan (ESOP) or profit sharing plan are other examples of defined contribution retirement benefit plans.

Who will your retirement benefit plan cover?

  • Typically, retirement benefit plans cover full-time employees. Full-time employees are usually considered employees who work 40 or more hours per week. The exact distinction between full and part-time employees is left to the discretion of the company. However, in order to remain competitive, retirement benefits should be, at minimum, offered to full-time employees.
  • Part-time employees are often not covered under an employer’s retirement benefit plan, or are only covered with minimal benefits. However, if a part-time employee works more than 1000 hours a year they must be included in your plan, according to the Employee Retirement Income Security Act (ERISA). Competitive retirement plans offer full or limited retirement options to part-time employees.
  • Union employees may have part or all of their retirement benefits covered by a union-sponsored 401(k) or other retirement account. Working with a union representative will help you support union employees’ retirement needs.

Create a summary plan description

When your employees enroll in your retirement plan, ERISA requires you to provide a summary of benefits to your employees. According to IRS.gov, you should include the following in your summary plan description:

  • Name and type of plan.
  • Plan’s requirements regarding eligibility.
  • Description of benefits and when participants have a right to those benefits.
  • Statement that the plan is maintained pursuant to a collective bargaining agreement, if applicable.
  • Statement about whether the plan is covered by termination insurance from the Pension Benefit Guaranty Corporation.
  • Source of contributions to the plan and the methods used to calculate the amount of contributions.
  • Provisions governing termination of the plan.
  • Procedures regarding claims for benefits and remedies for disputing denied claims.
  • Statement of rights available to plan participants under ERISA.

Related: How to include employee perks in benefits in your employee handbook

Make your retirement plan competitive

Even if you can’t match the best retirement options available, adding retirement benefits will encourage your employees to invest in their future.

  • Generous matching: some of the most competitive 401(k) plans provide 100 percent matching up to five, or even six, percent of an employee’s income.
  • Immediate eligibility: companies where employees don’t have to bank a certain number of years before enrolling in a plan will encourage new employees to start saving.
  • Immediate or quick vesting: though an employee’s contributions to their plan are always 100% vested, or owned, by the employee, employer contributions only have to be fully vested by the time the employee reaches retirement age. By providing contributions that vest quicker, combined with matching, your plan will be more attractive to employees. Quick vesting plans provide a competitive recruiting edge.

Incentivize your employees to save for retirement

If a high percentage of your employees participate in a retirement savings plan, if reflects well on you as an employer. Consider implementing incentives to encourage employees to contribute to a retirement plan. Incentives could include:

  • High contribution limits: allow your employees to contribute as much as they can to begin saving quickly and see their early investments pay off. Allow employees over 50 to contribute larger sums.
  • Debt relief programs: many employees come to companies with student, credit card or other debts that they prioritize over saving for retirement. If you’re able to offer a debt relief or student loan repayment service, like Fidelity does, you’ll gain a competitive edge for recruiting highly-educated employees.
  • Resources and advice: by bringing in a financial planner for your employees to meet with and determine their retirement plan, you show that you’re invested in your employees’ futures. That’s never a bad HR or recruiting move.

Consider international retirement plans

Retirement plans and options vary internationally. Many countries offer earlier retirement ages and use pension programs instead of benefit or contribution plans. To tailor your retirement benefits for your international employees, be sure to research the specific laws and options available in their respective countries. Here are some resources for more information:

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Planning your recruitment budget for 2023: top tips from Workable’s CFO https://resources.workable.com/tutorial/planning-your-recruitment-budget Wed, 16 Nov 2022 14:09:49 +0000 https://resources.workable.com/?p=35405 With your higher-ups expecting you to fine-tune the money going into and out of the system – the first thing to do is look at what you’ve done in previous budgets, preferably a time prior to the pandemic for more accurate specs. Workable CFO Craig DiForte has been through this himself numerous times. He gets straight […]

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With your higher-ups expecting you to fine-tune the money going into and out of the system – the first thing to do is look at what you’ve done in previous budgets, preferably a time prior to the pandemic for more accurate specs.

Workable CFO Craig DiForte has been through this himself numerous times. He gets straight to the point: “There are two main things you want to look at,” he says. “Cost per hire and time to hire.”

Craig explains that you must break those down into manageable and measurable chunks, and identify the areas where you can optimize to get more bang for your buck.

“You had a budget that said that you were going to spend this much, and that HR was going to cost this much. What really happened? That’s where you need to look deeper.”

“You had a budget that said that you were going to spend this much, and that HR was going to cost this much. What really happened? That’s where you need to look deeper.”

1. Cost per hire

“The first thing to look at is your cost per hire for the past year,” Craig says. Cost per hire is the average cost invested in hiring X people in a time period – it’s easy to measure on the surface. But the solution isn’t as simple as saying, ‘Let’s cut back on our cost per hire.’ You need to drill down to specifics.

First, before planning your recruitment budget, go back to your last recruitment budget (if you have one) to use as an example and baseline. Because 2020 and 2021 are quite the financial anomalies for any company, you probably want to skip further back to 2019 – the last ‘normal’ year. Once you’ve lined up your projected numbers against your actual numbers for the previous recruitment budget, sort out all the costs related to your recruitment into sections, such as:

There are many more, of course, but when you have a list, you can start assigning individual expenses to each step. Then, determine where you went over budget and where you ended up under budget.

You can also include costs related to the hours taken away from someone’s normal workflow in the hiring process, if they’re not in HR. A hiring manager, for instance, will take a number of hours out of their normal workweek every week to look at the final list of candidates, assess them, interview them, and so on.

Assign costs to those invested hours by breaking down the annual salaries of each member of the hiring team into hourly chunks – from there, you can start allocating hours at a fixed “cost” to each section listed here.

(By the way – this highlights the importance of a clear, standardized recruitment process. It’s not just about being organized and uniform in the process itself; it also provides clarity into where you’re putting your money. With a standardized setup, you can start comparing past, present and future budgets by measuring them against established benchmarks.)

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2. Time to fill and time to hire

When you put actual costs aside, the rest of it becomes less tangible, says Craig. “It’s not only money that you’re looking at. It’s also your time. How long did it take you to get those sales reps onto your team? Remember, time is money.”

The way he explains it, the time it takes to go from the very first day you start talking about filling a position to the day the new hire signs on the dotted line (or, in some cases, when they’re fully onboarded) – that’s your time to fill.

Time to hire is similar, except that it’s the time elapsed between the date that a specific candidate applied for a job and the date that they’re hired.

Look at your company’s work hours invested in the following categories, for example:

Again, this is not an exhaustive list.

Time to ramp

Calculating your recruitment “time” budget can also include time to ramp, Craig recommends. He uses the recruiting of a sales team as an example, asking: “What’s the ramp time for a sales rep in your company? Let’s say a sales rep ramps up over three months. If I’m going to hire someone in January, that means I’m going to have only nine months of full productivity from that over the next year.”

In other words, if a sales rep hired on Jan. 1 is expected to close $1 million a year, this means you can actually only plan for that sales rep to close $750,000 that year. It gets worse the longer you wait, especially if you’re building a sales team from scratch. Plus, if you onboard poorly, turnover increases, and you’re back to square one. So looking at time to ramp – and the resources invested in that – is crucial to planning your recruitment budget for the upcoming year.

“That’s the type of ‘cost’ related to your time to hire and time to fill,” Craig explains.

He highlights another scenario: the launch of a new feature.

“Let’s say I was going to launch a new feature in March, and I want my team hired and in place to be able to put it together between January and February, so it’ll be ready to go in March.”

And if you didn’t hire everyone you needed in that time frame?

“Obviously, then, your feature is not going to be ready in March. Now, the feature that was supposed to help generate an extra $200K a month in revenue for the sales team is now delayed by two months to May. And so, I’ve just lost $400K that I had budgeted for.”

There are multiple scenarios here that show the compounding effect of breakdowns in hiring processes. It’s not as simple as backfilling a position – you need to plan ahead of schedule. There are multiple parts that need to fall into place ahead of time so you can meet goals later on. And that of course has an impact on planning your recruitment budget whether that’s directly related, delayed, or indirect.

3. Also crucial: Turnover rate

Yes, even your best people leave for other opportunities. But they don’t always leave because of an offer they couldn’t refuse – they also leave because they’re unhappy where they are, because they don’t feel like the job was a good fit for them, and so on. That’s on you as a company.

So where does budget fit in here? Craig will consult with HR and find out what the company’s turnover rate is – here’s a tutorial on how you can calculate that yourself. Your current turnover rate for the last 12 months also helps you predict the number of hires you can anticipate over the next fiscal year on top of your planned upscale. For instance, if your company plans to add 30 sales reps over the next year, add your anticipated turnover to that, and multiply your cost per hire by that final number to get a good estimate of how much you can expect to put into the recruitment process.

Meanwhile, you can also see how your turnover rate stacks up against the standard, and adjust accordingly. According to Craig, you should look at your numbers and ask:

“Are you hiring effective people? Are you hiring the right people efficiently for the right cost? It’s all about the right person at the right time for the right cost.”

“Are you hiring effective people? Are you hiring the right people efficiently for the right cost? It’s all about the right person at the right time for the right cost.”

The right person hired at the right time will stick around, and that’s good for the bottom line. That means investing the right amount of money and time in the right spots. For instance, you could invest more in employee engagement initiatives – such as a corporate retreat, holiday or summer function, even a new, improved office environment.

Or, as Craig suggests, invest in a referral program to get more internal referrals – because referred candidates tend to stay longer with the company, your recruitment costs will go down.

4. Look to the past, to plan for the future

As Craig says, you need to look at your cost to hire, time to hire, and time to ramp, and figure out where you performed as projected/planned, and where you didn’t, and address the following questions in planning your recruitment budget:

You can then ask the more interesting questions:

  • Should we have hired quicker rather than waiting for the “perfect” candidate?
  • Should we have waited longer for a better candidate to come along?
  • What’s going to make it easier and more cost-effective for you to hire?
  • What’s going to make it easier and more cost-effective to stay on plan?

Planning your recruitment budget

For many, hiring is about people, but for Craig, it’s about money: “It’s all about how much it costs you to do it. Am I doing it for the right cost, and am I doing it fast enough? That’s why you look at this and see what happened, and then you ask; ‘Where can I make an investment to make this better? Where did I do things that were wrong or expensive? Maybe I should have a better ATS.’”

Obvious plug aside, what may seem intangible in a company budget can easily be dissected and optimized. Think about where you’re overspending, and follow the domino effect – such as the delay in a features release – and trace it back to its cause. It’s all interrelated. Craig sums it up: Start thinking about how to allocate your budget smartly for 2023 so you improve in all areas.

“Once you do that, you can then develop your action plan.”

Need new hiring software but unsure of the cost-benefit? Check out our step-by-step guide to calculate the ROI of an ATS.

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8 job offer letter templates for every circumstance with extra tips https://resources.workable.com/tutorial/job-offer-letter-template-examples Thu, 21 Feb 2019 13:13:20 +0000 https://resources.workable.com/?p=32367 Finding the perfect hire isn’t easy. Most of the time you have to review a lot of resumes and see many candidates before you make a decision. And after all this effort, it’s time to send your job offer letter –  and you realize this is equally important to any other hiring stage since you […]

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Finding the perfect hire isn’t easy. Most of the time you have to review a lot of resumes and see many candidates before you make a decision. And after all this effort, it’s time to send your job offer letter –  and you realize this is equally important to any other hiring stage since you have to make your job offer stand out to bring the best candidate on board.

What is a Job Offer?

When a hiring team finds the right candidate, it usually contacts them in order to announce its decision and make a job offer. When the job offer is verbal, the hiring manager calls the selected candidate and lets them know they are offering them the position. Depending on the company’s policy and hiring process, the candidate will also receive the offer via email or in writing. A job offer to a candidate, whether it is made via phone or email, must be followed by a formal job offer letter where the details of the offer of employment are confirmed.

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What is included in a job offer?

A job offer letter from employer to employee should include:

  1. Job title
  2. Job description
  3. Starting date
  4. Work schedule
  5. Reporting structure
  6. Salary (Compensation Bonus or Commission)
  7. Paid time off
  8. Employee benefits
  9. Privacy policies
  10. Termination conditions

Depending on each situation, there are different job offer letters a company or a hiring manager can use. To help you send a job offer letter that will suit your needs, we collected eight sample job offer letter templates.

8 job offer letter examples for any case:

1. General job offer template

If you want a simple job offer letter sample, then this template is for you. This is a job offer email template you can use when you have found your perfect candidate and want to officially offer them a position. Feel free to customize it in order to include as many details as you think your candidate will want to know before making up their mind.

The general job offer template can be found here.

general job offer letter

2. Formal job offer template

This formal job offer letter sample can be used when a company is offering a full-time position to the best candidate. The formal offer of employment includes a sample job offer email along with a formal job offer attachment that covers the most important terms of employment.

The formal job offer template can be found here.

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3. Informal job offer template

This job offer letter example enables your candidate to acknowledge your offer via email, and is just as official, but not as comprehensive as our formal offer letter format.

An email offer letter tends to be less formal and covers the most basic aspects of the job offer before sending a full offer letter. An offer letter email can include salary, an outline of benefits, and immediate next steps. Feel free to use this template when authoring a job offer email for any position.

The informal job offer letter can be found here.

informal job offer letter template

4. Part-time to Full-time job offer template

Have you decided to change a part-time employee to full-time? Use this job offer template and modify it to suit your needs. Before you send a job offer, make sure to ask employees if they’d like to take on a full-time position. Then, send them a job offer email or letter detailing the new position.

The part-time to full-time offer letter template can be found here.

part-time to full-time offer letter

5. Internal job offer template

Sometimes it is common for companies to offer a new job opening to a current employee. Although this is an existing employee, the company still has to send an internal job offer to them in order to make this internal promotion official. This email should follow a discussion and verbal agreement between the employee and their current manager to ensure the promotion aligns with the employee’s career goals.

The sample job offer letter template for internal promotion can be found here.

internal promotion job offer letter template

6. Sales job offer template

Hiring salespeople? What better than sending a sales-customized job offer. This offer letter template for sales candidates contains placeholders where you can fill in your company’s data and you can also tweak the tone and modify employment terms.

The sales job offer template can be found here.

7. Developers job offer template

If you hiring a developer, use this template that includes tips on how to optimize your developer job offer letters, a sample job offer email and a sample formal job offer letter for developers. You can also customize employment terms or include a personalized message to your potential hire.

The developers job offer template can be found here.

8. The Workable job offer template

This is our very own job offer template. We use it for every formal job offer we send to selected candidates (aka Workablers!)

The Workable job offer letter email can be found here.

Workable's job offer letter example

Tips for making a job offer to candidate

Making a job offer to a candidate seems simple at first glance: you create the offer letter, ask management to approve and send it to candidates. However, each of these steps requires time, effort and a good deal of coordination and care.

A few tips that will help you optimize your job offer process are:

  1. Cover important job details before you start hiring
  2. Make a job offer over the phone first
  3. Use effective offer letter templates
  4. Speed up the job offer approval process via recruiting software

For more details, read our complete guide with tips for making a job offer.

Further reading: How to write a standout job offer email

How you can measure and improve your job offer acceptance rate

What is offer acceptance rate?

Definition: An offer acceptance rate shows the percentage of candidates who accepted a formal job offer.

offer acceptance rate formula

The job offer acceptance is a useful recruitment metric. A low rate (i.e. <40%) shows that something might be wrong with your talent acquisition strategies. On the other hand, a high acceptance rate (i.e. >90%) can indicate that there’s a good match between your company’s requirements and selected candidates’ expectations. Generally, a high offer to acceptance ratio is a combined result of good communication, reasonable and competitive offers, and good candidate experience.

So, it is important to send a very good job offer, but also receive an acceptance letter. Learn more about the acceptance rate and how to improve it in our comprehensive article.

Feel free to use a free job offer letter template from our list above, modifying it as you want to make it fit your needs and requirements.

 

More:

 

 

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How to conduct a skills gap analysis https://resources.workable.com/tutorial/skills-gap-analysis Fri, 13 Jan 2017 16:50:39 +0000 https://resources.workable.com/?p=7502 Here’s how to conduct a skills gap analysis: Step 1: Plan You can perform a skills gap analysis on two levels: Individual: You can identify the skills a job requires and compare them to an employee’s actual skill level. Team/company: You can determine if your employees have the skills to work on an upcoming project […]

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Here’s how to conduct a skills gap analysis:

Step 1: Plan

You can perform a skills gap analysis on two levels:

  • Individual: You can identify the skills a job requires and compare them to an employee’s actual skill level.
  • Team/company: You can determine if your employees have the skills to work on an upcoming project or if you need to hire externally. This analysis can help you target your employee training programs to develop the skills you need.

Here’s an overview of skills gap analyses, including scope, examples of when to conduct a skills gap analysis and ways to close skills gaps:

skill-gap-analysis

HR can initiate team and company-wide skills gap analyses by holding a meeting with managers to explain the process. It can also be a good idea to hire an external consultant to conduct a skills gap analysis. Hiring an outside evaluator can make the process more objective and will free up staff time to focus on other relevant work.

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Step 2: Identify important skills

Some employers say they have difficulty filling jobs because of skill gaps. But others argue that skill gaps are a product of unrealistic expectations. Identify the skills you need by answering two questions:

  • What skills do we value as a company?
  • What skills do our employees need to do their jobs well now and in the future?

Consider your company’s job descriptions, business objectives and company values. Think of the new skills your company might need in coming years. You could also survey team members on what skills they think are missing. Their insights could prove invaluable and involving your employees can help them feel that they’re contributing to your company’s growth.

Here’s an example of how to list and prioritize skills employees, teams and companies need:

skill-list

Numerical rating scales can be a more practical way to assess skills gaps when you want to aggregate individual scores. You could use a five-point or three-point system. Ensure you have explicitly defined scales. For example, a scale of 1 to 5 could range from poor to excellent, or inexperienced to expert.

Step 3: Measure current skills

To measure skill levels, you could use:

  • Surveys and assessments.
  • Interviews with employees.
  • Feedback from performance reviews.
  • Skills management software, like Skills DB Pro and TrackStar that can make a skills gap analysis much less time-consuming.

Alternatively, you can measure skills by creating a skills spreadsheet specific to each individual position. For example:

Position: Telesales Representative

skill-spreadsheet
Sometimes, a skills gap can result from limited experience, especially in the case of new hires. Consider on-the-job coaching as a way to close a skills gap, instead of formal training. An employee with the scores listed above probably doesn’t need training in Customer Relationship Management (CRM) software. But, they do have negotiation and Excel skills gaps. Negotiation skills are marked as more important than Excel, so employee training and development should begin there.

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Step 4: Act on the data

There are two ways to fill skills gaps: training and hiring. Decide which approach (or combination) works best for each skill gap.

Train for skill gaps

More than half of companies train and develop their staff to fill open positions. Offer training for employees in skills you’d like to strengthen, for example using SAP or Excel. The right training can help you close gaps between current and desired skill levels.

You can use professional training firms to arrange workshops, training sessions and seminars for your staff. Along with formal training, you can also offer:

Hire for skill gaps

If your skills gaps are too wide to minimize with training, consider hiring to bring new knowledge and skills into your company. You could:

  • Modify your hiring process to screen for skills your company needs. For example, you can add skills assessments (like writing samples) and numerical reasoning tests.
  • Use structured interviews to reduce biases and ensure your criteria for choosing a new hire are strictly job-related.

Conducting a skills gap analysis can be time-consuming. But the results are worth it. Knowing which skills you need to grow as a business will help you hire – and retain – the right people.

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Talent Acquisition vs. Talent Management vs. HR: A primer https://resources.workable.com/tutorial/faq-talent-acquisition Fri, 02 Jun 2017 19:34:16 +0000 https://resources.workable.com/?p=15583 The terms Human Resource Management, Talent Acquisition and Talent Management are often used interchangeably, despite being different functions. Our guide will help you distinguish between these HR roles and learn how they work together to attract, hire, develop and retain skilled employees. Here are some frequently asked questions about HR, Talent Acquisition vs. Talent Management: […]

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The terms Human Resource Management, Talent Acquisition and Talent Management are often used interchangeably, despite being different functions. Our guide will help you distinguish between these HR roles and learn how they work together to attract, hire, develop and retain skilled employees.

Here are some frequently asked questions about HR, Talent Acquisition vs. Talent Management:

What are the disciplines of Human Resource Management?

Human Resource Management (or HRM) relates to how companies manage employees, from recruitment to retention. The main disciplines of Human Resource Management are:

  • Talent Acquisition/Recruiting
  • Total Rewards/Compensation and Benefits
  • Talent Management/Performance Management

Depending on company size and goals, businesses may choose to focus on some or all of these disciplines. Human Resources departments can be structured so that small internal teams focus on one field (e.g. training and development) instead of all HR employees handling every aspect of HR.

How do you define talent?

The word “talent” is often used to label good job candidates. But its meaning is subjective, vague and imprecise. Instead of using talent as a qualification in your hiring process, focus on assessing measurable skills and values. Start by conducting a skills gap analysis to identify your hiring needs.

Once you perform an analysis, write a skills-based job description and create a structured interview process. Then, simulate real world job tasks with assignments during your interview. Follow these steps to hire the most skilled applicant for the job.

RelatedStructured interview questions: Tips and examples for hiring

What is Talent Management?

Talent Management is the ongoing process of developing and retaining employees throughout a company. Talent Management professionals:

What is Talent Acquisition?

Talent Acquisition is the process of attracting and hiring skilled employees to fulfill a company’s business needs. Talent Acquisition professionals:

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Why is Talent Management important?

Talent Management helps companies engage employees and prevent turnover. With successful Talent Management strategies, companies:

Why is Talent Acquisition important?

Talent Acquisition helps companies build workplaces with skilled employees who drive successful businesses. With good Talent Acquisition strategies, companies:

  • Transform recruiting from an as-needed function to a proactive hiring function
  • Create candidate pipelines for future staffing needs
  • Recruit diverse employees by sourcing candidates from various backgrounds
  • Hire people who have the agility to grow beyond their role

What does a Talent Management team do?

Talent Management teams develop new and current employees’ skills, making sure they align with their company’s organizational structure and overall goals. They:

  • Onboard new hires by scheduling first-day tasks and check-ins
  • Conduct skills gap analyses and schedule training programs
  • Design their company’s organizational structure and define each position’s responsibilities
  • Prepare succession plans for future hiring needs

What does a Talent Acquisition team do?

Talent Acquisition teams identify, attract and hire high-potential people. They:

Are HR and Talent Management two independent operations?

Talent Management is a function within HR, and HR attracts, selects, onboards, trains and evaluates employees. Talent Management comes into play as teams grow, when it becomes crucial to decrease turnover rates, retain employees and engage them to achieve bigger goals.

Effective Talent Management begins with a strong HR department. Likewise, a carefully planned Talent Management strategy can help you develop talent pipelines to facilitate HR department operations.

What role does HR play in shaping a Talent Management strategy?

Both HR and Talent Management teams work together to train and develop employees. The HR department designs and implements policies that facilitate employee training and internal promotions, so that the Talent Management team is able to create development plans for staff members.

Managing talent effectively means being able to identify training needs and build succession plans. HR compiles key data that helps inform Talent Management (e.g. performance reviews, employee relations and exit interviews.) Working together, Talent Management and HR teams help employees develop within their careers.

How can I build a Talent Acquisition team?

Structure your Talent Acquisition team based on your company’s size and needs. Team members should be familiar with recruiting practices and also have excellent networking skills to build relationships with potential candidates online and offline.

Your Talent Acquisition team could include:

Who is in charge of Talent Management at a company?

Everyone is. While HR roles are responsible for designing career paths and organizing training programs, a Talent Management strategy requires company-wide participation. Team leaders should identify high-potential employees and address their training needs. Also, upper management should promote a learning culture throughout the company. Then, it’s the Talent Management team’s job (consisting of HR Generalists and Training Coordinators) to develop employees.

How do I apply a Talent Acquisition strategy?

Plan your Talent Acquisition strategy around your goals. Consider your organization’s long-term needs. If you want to attract people with fresh ideas and perspectives, consider building internship programs for recent college graduates and entry-level employees. If you want to recruit more diverse teams, use blind hiring techniques. Keep in mind that nurturing relationships with potential hires takes time. The people you attract and recruit play an important part in your company’s future, so start your sourcing by participating in relevant networking events and interacting with passive candidates online.

How do I apply a Talent Management strategy?

Talent Management is not based on one-time seminars or annual performance reviews. It is systematic employee development that requires company-wide participation. To apply Talent Management strategies successfully, you should:

  • Analyze what employees need to know to get promoted or take on more responsibilities
  • Conduct skills gap analyses to identify employee training needs
  • Implement regular feedback sessions to recognize employees’ achievements
  • Train managers on motivation techniques and performance evaluation methods to better engage employees

What is the difference between Talent Management and Human Resource Management?

Talent Management is a distinct function of Human Resource Management. HRM’s objective is to hire the right people and manage them effectively through thoughtful policies and procedures. Talent Management focuses on ways to develop employees by mapping out career paths and training programs.

What’s the difference between Talent Acquisition and Recruiting?

Both Talent Acquisition and Recruiting professionals aim to find and hire qualified employees. A recruiter’s job begins with a vacancy, and involves sourcing, screening and interviewing skilled candidates. A Talent Acquisition team, however, takes a more proactive approach. They improve the company’s employer brand and network to recruit potential candidates. They also build pipelines to reduce time-to-hire and increase quality of hire for open roles.

Related: How to be a great recruiter

What’s the difference between Talent Acquisition and Talent Management?

First comes Talent Acquisition, then comes Talent Management. Talent Acquisition is about hiring candidates with the right skills and potential to evolve at your company. Talent Management is what follows after a candidate is hired. It involves training and developing current employees, keeping them satisfied and engaged and preparing them to take on more challenging responsibilities.

What’s more important: Talent Management or Talent Acquisition?

You can’t have one without the other. Talent Acquisition is the process of attracting and hiring qualified people. Talent Management is how you develop and retain these skilled hires. If you attract and hire good employees but don’t invest in their development, you won’t be able to retain them or unleash their potential. Alternatively, if you want to create a training culture and build successful career paths, you need to start by recruiting skilled hires who are eager to learn and grow. So, it’s best to use both Talent Management and Talent Acquisition techniques in your HR strategy to hire and develop your employees.

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How to ensure psychological safety at work https://resources.workable.com/tutorial/psychological-safety-at-work Tue, 11 Aug 2020 07:55:09 +0000 https://resources.workable.com/?p=76139 Have you ever observed a colleague who is usually silent during meetings but has the brightest ideas when they’re not in the spotlight? Have you ever thought yourself as incompetent because you asked your manager the same question in five different ways? If the answer in both cases is “yes”, then you don’t score high […]

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Have you ever observed a colleague who is usually silent during meetings but has the brightest ideas when they’re not in the spotlight? Have you ever thought yourself as incompetent because you asked your manager the same question in five different ways? If the answer in both cases is “yes”, then you don’t score high in psychological safety at work – and this can severely impact both employee morale and performance down the road.

With talks around diversity and inclusion gaining solid ground in the business world, psychological safety has become part of the lexicon for company and thought leaders who try to define what a healthy workplace is. But is psychological safety at work solely a parameter for boosting inclusivity and employee wellbeing, and updating your people operations strategy? Actually, it’s much more than that.

Let’s go back to 2012, when Google initiated the Aristotle project, an internal research to explore what makes an effective team. The emphasis of the research was not on professional skills and team members’ expertise, but rather on group dynamics, personality traits and emotional intelligence. And guess what – psychological safety was one of the top results.

What is psychological safety in work teams?

Before diving into the pure assets of psychological safety at work let’s have a look at its definition. According to Harvard professor Amy Edmondson, psychological safety creates a team climate where people are encouraged to take risks fearlessly and nurtures mutual trust, support and respect. As a result, employees don’t feel the need to censor themselves before talking and are not afraid to speak up.

In this video, Amy Edmondson – Novartis Professor of Leadership and Management at Harvard Business School – describes Google’s findings on team effectiveness and the crucial role of psychological safety:

Why is psychological safety important in the workplace?

Apart from improving team effectiveness as shown in Google’s project, here are some other benefits of psychological safety at work:

1. It increases employee retention: According to the 2019 People Management Report, employees who felt psychologically safe in their team were less likely to quit their jobs. After all, why leave an organization or a team where you feel accountable, valued and safe even when you make mistakes? This is excellent news, as employee turnover is a huge pain point for businesses, with high costs both in cash flow and productivity, as well as in replacing someone who leaves.

2. It fosters inclusion and empathy: A psychologically safe environment acts like a protective shield for diverse workforces – it allows all people to flourish equally no matter what their background, race or color is. There is room for everyone to express their unique ideas. The outcome – constructive feedback replaces judgment and positivity outweighs negativity.

3. It boosts creativity and innovation: Imagine a brainstorming session where people second-guessed every idea before speaking it out. This would destroy the ideation process and hinder innovation.

In brainstorming, there is no such thing as a bad or wrong idea – the point is, everyone feels empowered to bring everything to the table without fear of repercussion. Without opening things up to this kind of risk-taking, teams may hinder creative energy.

4. It nurtures employee wellbeing: When employees regularly censor themselves before talking and are afraid to open up in difficult times, stress levels can hit red. And if they are a part of an extroverted team, this pattern can become even more overwhelming. When psychological safety is reinforced, people can feel more true to themselves, bringing their true selves to work and spend more relaxed and therefore creative days at the office.

5. It improves organizational performance: Research has shown that companies who actively establish psychological safety see increased revenue due to product and customer satisfaction. Employees who feel psychologically safe are the biggest brand ambassadors the company can employ, and this positively impacts customer experience, too.

Knowing all this, fostering psychological safety in your workplace should be your top priority. If you don’t know where to start, we’ve gathered some good practices for you.

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Psychological safety at work – tips for leaders

Before you start implementing the tips below, try to understand the current level of psychological safety in your team. Do your employees share their ideas openly during meetings? Do your teammates approach you to talk about difficult topics? Try to gain insight into what goes well and where there is room for improvement, and think of how these tips could help your team feel psychologically safe and ready to open up.

Keep in mind that in order to improve your team’s psychological safety, you should first understand your own flaws and accept that you’re vulnerable – this will be the starting point of your journey.

Tip 1: Listen first, speak second

One of the main tools in effective communication is active listening. This means focusing your full energy on what the other person is telling you. To actively listen to your colleagues, shift all your attention to them and allow them the space to unfold their thinking.

Don’t rush to answer if something feels complex and overwhelming – take your time. This way you show them that what they said matters and deserves your full attention. Follow the same pattern during free-riding dialogues – listen, think, and then respond.

Tip 2: Seek for feedback

Use your 1:1 meetings to discuss in depth about how your teammates feel about the way you work and what they would like to improve. They might have input on operational changes that would help the team work more efficiently. Talk to your colleagues and use these personal meetings to understand what type of personality they have and what their needs are.

For instance, you identify a more introverted employee in your team. Don’t put them in the center of attention to “wake them up”. It’s wiser to discuss with them how they would feel more comfortable to contribute to meetings, e.g. note-taking. Try to understand in which area they would flourish based on their unique traits and communication style.

You can also conduct an internal survey to track down those elements and see how safe your employees feel. Include questions such as:

  • Do you feel like you can speak up when something is wrong with the team?
  • Do you feel like your input is valued equally compared to that of your teammates?

Finally ask employees to make suggestions (e.g. in the form of an open-ended question) on how you could improve your team’s psychological safety to make sure you head in the right direction.

Tip 3: Beware of double bind communication

According to English anthropologist and social scientist Gregory Bateson, double bind communication is when the speaker sends conflicting or inconsistent verbal or non-verbal signals to the listener. In an organization, there is nothing more confusing than receiving conflicting messages, especially from those you report to, such as your manager. That’s why you should be mindful of what you say and promise to employees. If your words and deeds don’t correlate or are inconsistent over time, your team will likely get frustrated and disengaged.

Here is an example: A manager encourages their employees to reach out to them for questions or for help, but in reality they are hardly ever available and don’t respond regularly to emails and messages. This sends confusing messages and can make employees feel less accountable. When their worries and questions are not addressed, they might even feel responsible for this reaction – or actually, the absence of it.

Tip 4: Be available

Continuing on the same mode, if you want your team to feel psychologically safe, make yourself available and make sure your team knows it. This, of course, doesn’t mean that you should interrupt meetings to answer a phone call or feel obliged to have prepared answers for everyone. But it does mean keeping that metaphorical door open to your office.

You also want to schedule regular 1:1 meetings and encourage employees to share their concerns with you. Plus, you can inform them about your exact availability and how they can reach out to you. It could be at certain hours or at a set time each week, via Slack or email – think of what suits you and your team needs best.

Tip 5: Adopt a growth mindset

If employees perceive mistakes as failure, they’re more likely to feel stressed and psychologically unsafe at work. However, if you label mistakes as opportunities for growth – as Bill Gates is reported to have said –, a whole new perspective lies ahead, which is positively challenging.

To nurture that growth mindset, always praise employees for their effort, not just for the results they bring. Setting the right goals will help you, for instance, focus on career development goals and train your employees in new skills. When measuring success solely through numbers, employee wellbeing and psychological safety take a hit.

Tips for sustaining psychological safety in distributed teams

How easy is it to monitor psychological safety in remote teams, especially in those operating in different time zones? Well, the same tips apply here – but virtually. Technology will help you be there for your teams with the use of tools that enable communication. Then you can adapt the practices above to a virtual environment. More specifically:

  • Pick the right tools: Apart from an e-conferencing solution such as Zoom or Google Meet, choose tools that enable conversations, comments and note-taking. This way, everyone will have access to the same resources and will be able to contribute their ideas or suggestions for projects.
  • Spend equal time with everyone: As mentioned earlier, it’s important to have 1:1 meetings with all teammates to get to know them on a deeper level. When people work from remote workplaces, you cannot stop by someone’s desk to say hello or spot a teammate who is left out.

Isolation is more likely in a remote work environment – to ensure this doesn’t happen, ping your colleagues regularly for a friendly chat and schedule happy hours when everyone can jump in and spend fun time together.

  • Get everyone on the same page: Keep big announcements and goal-setting for team meetings and avoid discussing them beforehand individually. Otherwise your teammates might feel threatened and lose trust in your vision and collective goals if they realize that others got word before they did.

If you’re new to the remote-first working setup, this guide can help you get started.

Psychological safety – it’s a learning curve

The road to psychological safety is not a straight one; a leader has to deal with their own flaws and emotions to empathize with others and that’s not an easy task. But as you can see it’s worth the struggle. Open up, allow yourself to be vulnerable and accept that you don’t always have to say the last word – this will empower your teammates, make them feel safer and happier, and more productive over time.

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How to hire a Virtual Assistant https://resources.workable.com/tutorial/how-to-hire-a-virtual-assistant Wed, 16 May 2018 07:07:47 +0000 https://resources.workable.com/?p=31156 Virtual assistants are remote employees who take up administrative tasks and – no matter the distance – ensure they run like clockwork. Since you trust these employees with important and sensitive job duties, like managing your calendar or customer relationships, it makes sense to be extra careful when recruiting them. Here’s how to design a […]

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Virtual assistants are remote employees who take up administrative tasks and – no matter the distance – ensure they run like clockwork. Since you trust these employees with important and sensitive job duties, like managing your calendar or customer relationships, it makes sense to be extra careful when recruiting them.

Here’s how to design a hiring process so that you attract, evaluate and hire the best virtual assistant:

Define the position

When you decide to hire a virtual assistant, first clarify details regarding:

  • Employment type. Do you need to hire a permanent team member or a freelancer who can help with a specific project? And is this going to be a full-time or part-time position?
  • Compensation plan. What’s more cost-effective: paying per hour (for small, independent tasks), paying per project (when there’s a specific deadline) or offering monthly/annual contracts (when you’re hiring long-term employees to handle various duties)?
  • Skill requirements. What skills are necessary for this position? For example, should you hire a generalist who can perform a wide range of administrative tasks or is it best to look for candidates with expertise in tasks like bookkeeping or online research?

Create a Virtual Assistant job description

Once you know what you’re looking for, it’s time to communicate that to job seekers. Here’s how to create a clear, well-structured job description for a virtual assistant:

Provide your company’s details. Since there are no location boundaries, your job ad may be seen by people from all over the world who might not be familiar with your company. Make sure to include useful information, like your mission and values or a quick description of your teams and key clients.

Describe the profile of your ideal candidate. Considering your new hire will work remotely, think what skills they need to be productive, beyond the typical job requirements. For example, it’ll be useful if they’re familiar with collaboration and task-management tools, like Slack and Trello. Also, mention essential soft skills, like communication skills and the ability to work independently.

Explain your way of working. Encourage job seekers to apply by sharing important job details and any information that’ll help them determine if they’re a good fit. Be clear about expectations, compensation and work schedule. Also, be transparent about trial periods, if there are any.

Highlight your selling points. Are you providing remote employees with cutting-edge tech stack? Are you paying for coworking spaces at their location? Are you offering fully flexible, customizable working hours? Mention any perks and benefits that’ll capture potential candidates’ attention.

Post your jobs and find Virtual Assistants online

To hire virtual assistants, go where they are. Maybe not physically, but virtually, by advertising on job boards dedicated to remote work. There are also websites that aim to connect employers with virtual assistants, remote workers and freelancers. In this case, you usually pay a fee to get access to a candidate database or share your requirements so you can be matched with qualified job seekers.

Here are some of the best places to look for virtual assistants:

Post your jobs on: Connect with candidates on:
FlexJobs Guru
Remote.co Upwork
Remotive Virtual Assistant Assistant
Skip the drive Virtual Staff Finder
Working Nomads  Zirtual
Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

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Evaluate Virtual Assistant candidates

Hiring remote employees can be challenging, as you don’t get to meet and interact with candidates in-person. Instead, you can use video software like Jobma and Spark Hire or simpler tools like Hangouts and Skype. Here’s how to get the most out of your interviews with virtual assistants:

Assess communication skills. Communication is a big part of a virtual assistant’s job. They need to communicate well on your behalf (for example when they contact clients or make travel arrangements), but they should also be able to touch base with their remote team quickly and effectively. During the hiring stages keep an eye out for candidates who:

  • Grasp your guidelines quickly
  • Ask follow up questions when they’re unsure
  • Express themselves clearly both verbally and in writing

Use job-related assignments. A good way to evaluate soft skills, like organizational abilities or attention to detail, is to use assignments that simulate real job duties. For example, ask candidates to research options for a software type you consider buying:

  • Qualified candidates should analyze and present different products considering prices and features.
  • The best candidates will create a detailed list where you can easily compare options.
  • Give extra points to candidates who go one step further and recommend the top products based on characteristics and requirements.

If you need help creating assignments for your candidates, use recruitment assessment tools that offer a wide range of pre-employment tests to help you make better hiring decisions.

After you’ve attracted and evaluated a pool of candidates successfully, you’re ready to hire a virtual assistant. The next step is to onboard and train them for the position. To make this process easier, use tools like HelloSign or DocuSign to manage employment documents. Videos and digital manuals are also useful when you want to explain your company’s procedures from a distance. Once your virtual assistant is fully on board, they’ll take a lot of important administrative tasks off your shoulders, helping you focus on other aspects of your job.

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Remote Hiring FAQs https://resources.workable.com/tutorial/remote-hiring-faq Wed, 15 Apr 2020 11:21:58 +0000 https://resources.workable.com/?p=74573 Screening candidates through quick video calls before meeting them in person is not a new thing. But what if you make the entire hiring process virtual? How can you ensure that your hiring is successful when you only meet candidates online? We turned to the experts, those who have been working remotely for many years, […]

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Screening candidates through quick video calls before meeting them in person is not a new thing. But what if you make the entire hiring process virtual? How can you ensure that your hiring is successful when you only meet candidates online?

We turned to the experts, those who have been working remotely for many years, to get useful insights and tips on how to hire employees remotely. Here’s what they had to say:


1. Should a remote time-to-hire be shorter or longer than an in-person time-to-hire?

A remote interview process doesn’t have to be sloppier than the traditional, in-person interviews. You can still have different hiring stages so that various team members meet and evaluate candidates. However, when you interview candidates remotely, you have the chance to speed up hiring, which eventually benefits your overall time-to-hire. Here’s how:

  • One-way video interviews are pre-recorded, so you can evaluate them at any time, at your own convenience.
  • You don’t have to block specific time for each candidate and you don’t have to reschedule if something else comes up.
  • The entire hiring team can view recorded video interviews and decide whether they want to move on with a candidate or reject them. Otherwise, each interviewer will have to meet with candidates separately which is more time-consuming or you’ll have to conduct a panel interview which is harder to coordinate.
  • You cut back on time spent sending directions, welcoming candidates to your offices, making travel arrangements if you’re in different locations, etc. Video interviews allow you to meet candidates without leaving your desk, which can make a huge difference when you’re scaling and have multiple interviews per day or week.
  • When screening candidates through one-way video interviews, you can simply send one email with the questions or instructions to all candidates. Instead, if you rely on phone screens, you have to interview candidates one-by-one.
  • It’s likely that some candidates will drop out of the hiring process if they have to invest time to record a video of themselves instead of the more traditional application form or phone screen. This leaves you with the candidates who are truly interested in the job and your company – i.e. you avoid spending time interviewing candidates who doubt whether they’re a good fit for the role.
  • If you rely only on local talent, it might take you longer to find the candidate who fits your requirements. On the other hand, when you cast a wider net, by interviewing and hiring employees remotely, you increase your chances of finding the skills you’re looking for faster.

Brandi Hale, Head of People and Culture at Salad and Go, has found that video interviewing is a great solution when you’re scaling and can help you keep hiring in times of a crisis and mandatory social distancing:

“We’re using the new Video Interviews tool to pre-screen candidates and move quickly into the interview step. Normally, we have daily open interview sites, where any interested candidate can come by. This process is not possible for us right now due to the crisis. This tool has helped us be more efficient during this time and get our jobs done.”


2. How can we structure a remote hiring process? For example, should we invest more time in final interviews?

During a recent webinar on remote work that Workable and Hired co-hosted in light of COVID-19, Melissa Bruno, VP Head of People at Stack Overflow, mentioned that a remote interview process shouldn’t differ much from a regular, in-person one; it’s all about finding whether a candidate would be a good fit.

There are some nuances, though, when you hire candidates remotely, which means that you might need to tweak your interview process to make sure you hire the right people.

For example, founder and CEO at SmartBug Media, Ryan Malone, notes that it’s important to measure candidates’ resilience as well as their ability and willingness to work remotely.

Hope Weatherford, Head of Talent Attraction at InVision, shares some inside tips on how they run interviews at the final stages. As she explains, they’ve chosen to run brief interview sessions not only with team members the candidate will work directly with, but also cross-functional teams, from various levels.

“We really make sure that they’ve got a wide view of what it’s like to communicate in a 100% kind of a remote environment; the advantages that come along with that, and then also that gives us an opportunity to really get to know them.”

“At the end of the interview once everybody has gone through what we call their interview loop, we have all of the team, the interview team, come back together and we run a debrief the same way that you typically would if you’re going to go grab somebody in a conference room and talk about the candidate that you met. These debriefs can last anywhere from 30 to 45 minutes. Ideally, at the end of those debriefs, we walk away with a decision. It feels very similar to what would happen if somebody were coming in, in an all-day interview.”

Hope also shares how the interview process slightly changes for senior-level positions:

“If it’s a manager or higher position, we spend about 30 minutes really talking about and learning more about the candidates, in terms of how they lead or potentially see themselves as leaders in a remote environment.”


3. How can we get old-school executives/upper management to be more open to virtual interviewing?

Melissa Bruno, VP Head of People at Stack Overflow, reminds us that if the company is not tech-savvy, you will have to start from the basics.

“The first thing I would do is probably run an education class to help people get up to speed with some of the remote tools that we would be using. And I would probably start with the very basic Google Hangouts type of tools, because it’s the easiest to use.”

She also reminds us that leading by example can make a difference, so look for the people who are more willing to use virtual tools for hiring. “When you find those two or three people, make them your champions, teach them and help them spread the word. And then, they share and spread the really great things that we’re trying to initiate in the organization.”

Ryan Malone, founder and CEO at SmartBug Media, says that reluctance to use some of those tools is often a matter of confidence. So, he encourages supporting employees who feel less tech-savvy through mentorship, small videos, exercises and small wins where they can build momentum. He also notes that work friendships can be very helpful, as employees can address people they feel most comfortable with when they have quick questions instead of feeling they’re the ones raising their hand every time.


4. How can we engage candidates during a hiring freeze and build interest so they’re ready when we are?

A hiring freeze – whether it’s due to a global crisis like COVID-19 or internal company processes – is an uncomfortable situation. Since you can rarely say for sure when the hiring process will start again, it’s best to be honest about it and show empathy towards candidates.

For example, ClearScore, a UK-based fintech company, talks openly about the current situation and prompts job seekers to apply so that their hiring team can quickly reach out in the future:

Remote hiring | ClearScore example

Hope Weatherford, Head of Talent Attraction at InVision explained how a slowdown in hiring gives recruiters the chance to create meaningful relationships with candidates for future job opportunities:

Hope highlighted the importance of ensuring that candidates know these are just conversations:

“Because the last thing that you want to do is by no ill will, this candidate will think, ‘Oh, gosh, I’m interviewing for a job that I could start in three weeks or a month,’ or something like that. But just saying, ‘Hey, just being very open and upfront that we’re having conversations and we expect to hire this position at X amount of time.’”

Ryan Malone, founder and CEO at SmartBug Media, added:

“Be upfront with them and let them know that it’s not there yet, but that you care about them enough to invest the time. It means a lot.”

In uncertain times, you can’t talk about the things that are out of your control, but you can emphasize on what you know, as Hope said:


“While we may not know what tomorrow brings, we know the values and the principles in which our company lives by and we know, from an industry standard, where we stand, and where we anticipate to go.”
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5. What software do you use/recommend for remote hiring?

To run live video interviews with candidates, you can use popular tools such as Zoom, Google Hangouts and Skype. Candidates will be able to join the interview easily by following a link, so make sure to send them an invitation in advance.

If you want to conduct one-way video interviews with candidates, you can ask them to record their answers through software such as Vidyard or SparkHire. If you’re using an ATS, check whether it’s integrated with a video tool; this way the process will be more seamless. Here are some additional tips on how to choose the best video interview software to hire remotely.

Move the right people forward, faster

Scaling up? Hiring remotely? Keep your pipeline moving with Video Interviews, a premium one-way screening tool from Workable.

Try video interviews

When you want to evaluate candidates, beyond written assessments, you can use virtual whiteboards that facilitate interaction, such as FreeHand and Zoom Whiteboard.

For a better collaboration with the entire hiring team, make sure you use cloud software, like Google Docs and sheets, to share documents, an Applicant Tracking System to manage the hiring process and communication tools like Slack for quick updates. We’ve compiled a comprehensive list of tools to help you run a virtual workplace.


6. How can we explain the virtual hiring process to candidates, especially to those who are less tech-savvy?

Even for people who are familiar with technology, video interviews can be a bit intimidating if they’re used to being in an office setting. That’s why getting them comfortable with the remote hiring process is essential.

Start by making it clear that you’ll connect through video. Share some simple guidelines, explain how they’ll join the call or how they’ll record their answers and help them set up their equipment.

A good idea would be to create a guide with useful tips on how candidates can prepare for a video interview. You might also want to record a video where a recruiter or hiring manager from your company talks about the company or welcomes the candidate to the hiring process, in order to set the tone and give candidates a glimpse of your team before the interview.

Melissa Bruno, VP Head of People at Stack Overflow, adds that the virtual hiring process and the way you describe it to candidates should be aligned with your company culture. For example, at Stack Overflow, where they’re more casual, they encourage candidates to bring their true selves during the video call. “We actually invite people if they have a cat or a dog they want to introduce in their interview, they can do that, because I think it starts to build rapport.”


7. How can we prepare candidates for remote interviews?

While remote interviews don’t differ much from regular, in-person interviews, consider helping candidates prepare themselves before a video call. This way, both parts – interviewers and candidates – can focus on the actual interview. Here’s what you can do:

  • Help them set up their equipment (camera, mic, video software)
  • Share some quick troubleshooting tips (e.g. what to do if the internet connection is flaky)
  • Give some alternatives beforehand in case of technical hiccups (e.g. “If you have trouble connecting to Zoom, call me at [number]”)
  • Advice on how they can look better on camera (what colors work best, how to fix the lighting, how to choose their background, etc.)

An interesting aspect to take into account is the role you’re hiring for. If you’re looking for tech employees, the way they use the video technology could be part of the evaluation. Likewise, if you’re hiring for customer-facing roles, you’re probably measuring for ease of speech and good self-presentation.

Ryan Malone, founder and CEO at SmartBug Media, attests to that:

“Since we’re a digital agency, if somebody is really having a hard time creating a video, that might be a little bit of a red flag for a certain role,” he says. “But we try to make it as easy as possible and we don’t want people to spend two days producing some video. We just want to hear you talk. Are you articulate? Can you convey an idea? Is your space well kept? They’re going to represent our brand so, short of telling them who they’re going to interview with, we don’t give them any preparation at all, because that’s part of the interview for us.”


8. How does the remote hiring process for executive-level employees differ?

For executive or C-level roles, it might be useful to schedule in-person interviews during the final hiring stage. You’ll be working closely with them and they’ll be driving many business decisions, so it’s crucial to build that more personal connection.

Ryan Malone, founder and CEO at SmartBug Media, explains why and how they schedule these in-person interviews:

“We do try to meet people face-to-face, because at the end of the day, you want to spend a significant amount of time with that person. And I think they appreciate the investment,” he adds. “There’s an opportunity cost of not taking something else. So, you want to meet [C-level candidates] in person, because it’s also a chance for you to demonstrate for them that you have your act together. We recently hired a COO. Everything was remote except for the last couple interviews and those were in person over a full day basically.”

Hope Weatherford, Head of Talent Attraction at InVision, highlights the importance of a strong communication path and multiple check-ins throughout the hiring process.

“We have our CEO do multiple check-ins and deeper dive conversations as they’re going through the interview process, just depending on the specific role. And then, when we get to that final conversation, that’s the in-person conversation, it flows a lot better and it’s not nearly as uncomfortable.”

Whether final interviews are remote or in-person, talking to the CEO – or someone from the senior management – of the company you’re interviewing at can impact your decision to accept a job offer or not, particularly if you’re a senior-level candidate yourself. Ryan elaborates on that:

“We’re still of the size where I interviewed the last interviewer and it’s not a control thing. It goes back to that unwritten rule, which is, you’re choosing us versus something else. And you should be able to ask anything you want of the person who’s driving the strategy of the company. It’s also a chance for me to convey what we’re trying to build. I think hearing that from somebody high up at the company means a lot to a candidate.”

Want to learn more about how to make remote work successful at your company? Read our guide on remote onboarding.

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What is human capital efficiency and why is it so important? https://resources.workable.com/hr-terms/human-capital-efficiency Thu, 24 Aug 2023 12:13:35 +0000 https://resources.workable.com/?p=89993 Human capital efficiency: what does this crucial workforce metric mean to you? If you’re an SMB employer or HR professional, understanding and improving human capital efficiency is essential as it directly ties your human capital (i.e. your employees, skill sets, experience, and so on) to your bottom line. Workable CHRO Rob Long knows. “It’s a […]

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Human capital efficiency: what does this crucial workforce metric mean to you? If you’re an SMB employer or HR professional, understanding and improving human capital efficiency is essential as it directly ties your human capital (i.e. your employees, skill sets, experience, and so on) to your bottom line.

Workable CHRO Rob Long knows. “It’s a top 5 metric that we track at Workable,” he wrote in LinkedIn. “When it’s high enough, you can do incredible things – things that other companies cannot do. It’s a huge competitive advantage.”

So what is human capital efficiency? Let’s take a look and learn.

What is human capital efficiency?

In short, human capital efficiency refers to how well a company uses its human capital – the skills, knowledge, and experience of its workforce. It measures the output and business impact generated per dollar spent on employee-related costs.

With today’s tight talent market and competitive hiring landscape, human capital is more precious than ever. Maximizing your workforce’s contributions relative to their cost is essential for SMB success.

Why human capital efficiency matters

High human capital efficiency means your workforce is delivering substantial value in relation to what you spend on compensation, benefits, training, and other employee costs. The higher your HC efficiency, the better your return on human capital investment.

For SMBs, improving HC efficiency can lead to:

  • Increased productivity and revenues without expanding headcount
  • Ability to pay team members more competitively by boosting revenue per employee
  • Reduced costs via streamlined operations and automation
  • Better identification of skills gaps to target training and recruitment
  • More accurate performance measurement to reward top talent

“It’s like an ROI on all the human elements that go into your company,” Rob adds. “When you’re operating a business, you’re making investments in it to make it run more smoothly and bring greater return. Your employees are a huge part of that – you’re investing in your people so they can bring their best to the job.”

So how do you invest in your people?

Rob answers: “Salary is the obvious one. But there are also other investments: benefits, perks, learning & development, all-hand retreats, lunch & learns, even team dinners and social outings. Any and all of these can tie back to employee productivity and a direct impact on revenue. That’s human capital efficiency in a nutshell.”

Calculating your human capital efficiency

So how do you calculate human capital efficiency? Easy – it’s simple math. Take your total revenue or net income, and divide it by your total employee expenses for a given period.

Let’s say your company generated a million dollars in revenue last quarter, and spent $200,000 on employee costs. That means your human capital efficiency would be $1M / $200K = 5.

This means for every dollar you spend on human capital in the last quarter, your business earns $5. The higher the ratio, the better.

You can track this metric over time to monitor what’s going well and what’s not – and benchmark against competitors in your industry to see how you stack up against them.

You can go deeper. Here are three other, more specific ways to calculate human capital efficiency:

1. Human Capital Value Added (HCVA)

This method calculates the economic value added by employees, beyond any material, overhead, and other operational costs.

HCVA = Operating Profit − (Capital Charge × Capital Employed)

Where:

  • Operating Profit is the profit generated from operations before interest and taxes.
  • Capital Charge is the rate of return required by capital providers.
  • Capital Employed is the value of all the capital used in the business.

Then, to get the Human Capital Value Added per employee:

HCVA per Employee = HCVA / Number of Employees

2. Human Capital Return on Investment (HCROI)

This metric measures the rate of return on the investments a company makes in its workforce.

HCROI = Operating Profit / Total Employee Costs (Salaries + Benefits)

A higher HCROI suggests that a company is getting more return from its investments in its people. Conversely, a lower HCROI might indicate inefficiencies or that the company is not realizing the full potential from its human capital.

3. Revenue Per Employee

While simpler and more direct, this method offers a quick gauge of how much revenue each employee contributes to the company. It’s particularly useful for comparing efficiency across different firms in the same industry.

Revenue Per Employee = Total Revenue / Total Number of Employees

This method, although straightforward, is a gross measurement. It doesn’t take into account the nuances of capital structures or the specific roles and responsibilities of employees within different departments. Nor does it give you an indication of how much you’ve invested in human capital.

“We’re always thinking about ways to optimize the work we do at Workable,” Rob says. “When we’re making a decision on people, we’ll ask ourselves; ‘Will this grow our human capital efficiency? And how?’ And that’s our needle for success right there. We want to move that needle in the right direction. These formulas help us measure our progress on that.”

Strategies to boost HC efficiency

Once you know your starting point, here are some proven tactics to maximize human capital efficiency:

1. Analyze revenue per employee: Which employees, teams, or departments are generating the highest revenue relative to their cost? Determine what makes them successful and replicate across your organization.

2. Identify automation opportunities: Can any manual processes be automated to reduce labor costs? Do repetitive administrative tasks take up time that could be spent on high-ROI activities?

3. Review skills utilization: Are employees operating in their strongest skill areas? Are any skills being underutilized that could drive new revenue streams?

4. Invest in training and development: Targeted training to close skills gaps can greatly increase productivity. Offer development opportunities to boost engagement and retention.

5. Reward top performers: Incentivize and retain your standout talent. Be cautious not to overpay low performers.

6. Track performance rigorously: Tie individual goals to company objectives. Maintain clear metrics to identify low and high performers.

7. Promote knowledge sharing: Collaboration and documentation prevent knowledge loss when employees leave.

8. Seek cost-effective hires: Hire for culture fit and train for required skills. This expands your talent pool.

Making the most of your human capital

For SMBs facing stiff competition for talent, maximizing your workforce’s impact is vital. Boosting human capital efficiency allows you to extract more value from your employee investments.

“If you don’t have this metric in your OKRs, you need to add it,” Rob emphasizes. “Your company is nothing without its people. Investing in your human capital is crucial to your success – and so is the return on it. It’s how you can get ahead of others.”

So, as Rob stresses – take the time to calculate your current human capital efficiency, identify problem areas, and capitalize on opportunities to grow this ratio. Your closest business advisors – your employees – are your number-one asset. Optimize their output through calculated input, and your SMB will reap the rewards.

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CV vs. resume: What’s the difference? https://resources.workable.com/cv-vs-resume-difference Wed, 16 Oct 2019 17:53:49 +0000 https://resources.workable.com/?p=35002 When applying for a new position, the most common resource provided by candidates is their CV or resume. But, are CV and resume the same thing? The answer is no. Their meaning and content usually differ across countries. Read the following definition to better understand what the difference between CV and resume is across various […]

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When applying for a new position, the most common resource provided by candidates is their CV or resume. But, are CV and resume the same thing? The answer is no. Their meaning and content usually differ across countries. Read the following definition to better understand what the difference between CV and resume is across various regions.

What is a CV?

CV is the abbreviation of the Latin ‘curriculum vitae’, which means ‘course of life’. In the US and Canada, a CV includes a person’s detailed career and educational history. Common CV sections are:

  • Personal Statement
  • Education
  • Working experience
  • Skills 
  • Research
  • Publications 
  • Conferences
  • Grants

Globally, CVs are common when applying for academic roles, such as research and medical positions. However, in Europe, the UK, and Ireland the word CV is used more broadly and describes a one- or two-page document with the applicant’s most important information – no matter the role they’re pursuing. This CV definition is closer to the US resume.

And what is a resume?

The French word résumé means ‘summary’. A resume, indeed, sums up the applicant’s career history and achievements. In the US and Canada, resumes are popular when applying for business and non-profit roles. They are concise and include all relevant skills and qualifications that show an applicant’s suitability for a certain position. 

Job candidates often tweak the format to match the specific requirements of a role. For example, they might restructure their resume to shift the emphasis either on professional or academic achievements. Resumes mostly include:

  • Education
  • Personal statement
  • Working experience
  • Soft skills
  • Technical knowledge
  • Knowledge of foreign languages

Can I use a resume instead of a CV? 

CV vs. resume – which one should I choose? When applying for a role, make sure to read the job application guidelines carefully to figure out if you need to include a resume or a CV. When you don’t have specific instructions, follow the trends of the country you’re in. When you’re posting a new job ad, no matter where you are in the world, you need to use the “local language” of the country you’re recruiting in. To sum up:

  1. In the US, a resume is more common while CVs are used for academic purposes.
  2. In Europe, the UK, and Ireland the term CV is prevalent but describes a shorter document. For academic purposes, people use the so-called academic CVs, which include their full career history.
  3. In other countries, like Australia, candidates use the word CV and resume interchangeably to describe the same document, which briefly mentions the candidate’s most important career details.

Did you find this CV vs. resume definition useful? For more HR-related definitions, see our HR Terms section.

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Onboarding remote employees: A standardized process for the win https://resources.workable.com/tutorial/onboarding-remote-employees-a-standardized-process-for-the-win Wed, 09 Sep 2020 14:26:59 +0000 https://resources.workable.com/?p=76419 According to TalentLMS, a learning development software company, only 27% of employees were onboarded via online delivery prior to COVID-19. But remote onboarding is no longer an unusual part of the job. It may become more the norm than the exception – according to Workable’s survey, 71.1% say remote work and distributed teams will be […]

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According to TalentLMS, a learning development software company, only 27% of employees were onboarded via online delivery prior to COVID-19.

TalentLMS Onboarding Delivery Methods

But remote onboarding is no longer an unusual part of the job. It may become more the norm than the exception – according to Workable’s survey, 71.1% say remote work and distributed teams will be a major paradigm shift going forward.

Which do you think will be the top three most significant changes_ (2)

It’s also a welcome shift; in the TalentLMS study, 77% of employees say they would accept a job even without a physical visit to their employer’s office, while 73% say they’d accept a job even without meeting any of their new colleagues in person.

If remote is accepted both by employer and employee – the focus then moves to onboarding remote employees. And an effective remote onboarding process is essential if you want your new hires – and your business altogether – to be set for success.

Related: 9 remote onboarding FAQs to level up your process

New jobs are stressful – and can be costly

Onboarding is not only important for business performance – it’s a concern for new hires as well. Starting a new job is a stressful experience. The tips for new employees range from finding support to not being afraid to ask for help – but how do you do that if you can’t even see your work environment or even know who you’re working with? Fast Company recommends designing familiar schedules outside of work and sticking to a regular work routine. Great, but even our non-work activities are severely disrupted by COVID-19. This just adds to the existing challenges of a regular work routine in a remote environment.

If you don’t solve or at least alleviate those stresses in a new hire, the costs to business are clear, both factoring into the cost per hire:

Increased employee turnover

A clumsy onboarding experience can make new hires feel frustrated and lose faith in you as an employer. Culture Amp’s Joshua Bach told us at an event last year: “10% of people [leave] within the first six months of starting a new job. And many people decide if they’re going to leave a job within the first six weeks.“ So, it’s crucial to make that strong first impression as an employer.

Those are important numbers considering that the costs of employee turnover can be a real eye-opener.

Increased time to ramp

When it takes longer for a new hire to know how to do their job properly, be it in utilizing new technologies or fitting into the existing workflow, it causes delays and even breakdowns in operations and processes. You want your new hires operating at full productivity as quickly as possible – and onboarding is a huge factor in that.

A good onboarding process can increase new hire productivity by 70% and employee retention by 82% according to Sapling, an onboarding/offboarding platform. The numbers speak for themselves, including at the bottom line.

People like predictability

Structure. Systems. Clarity. Uniformity. Organization. People trust people – and employers – who are organized ahead of time. If a new hire comes into your company and experiences a clear, well-thought-out process for onboarding remote employees, that’s a powerful first impression, showing them that your company cares about them and that you’ve got their back.

There’s a reason why process standardization is a heavily emphasized necessity in the survival and sustainability of a company: it’s because it works. When you have a clear blueprint that everyone can follow to a T, the benefits are numerous:

  • It reduces costly errors and breakdowns in process.
  • It ensures higher-quality and quicker execution.
  • It enables scalable training when you need to fill numerous positions at once.
  • It helps you identify specific areas for change and improvement – and act on them.

Inna Shevchenko, the CMO at iGMS, a short-term rental management SaaS company headquartered in North Vancouver, Canada, says that the most important lesson she’s learned after five years of hiring, training and managing employees remotely is to have a well-established process to follow.

After 12 years in the marketing biz during which she managed and trained remote teams, Inna finds that remote onboarding really isn’t all that different from ‘normal’ onboarding – the core components are the same.

“Creating a well-crafted process and structure, preparing detailed training documentation, and hiring the right person are the secrets to success.”

Business executive Erik Rivera of Thrive Talk, a telehealth platform focusing on mental health, emphasizes the importance of setting up a system beforehand, to increase clarity and reduce cost.

“A premade onboarding process followed by assessment tests helps ensure that employees know the essentials before working. Since the process is entirely automated, it lessens the expenses of the company because it eliminates the need to hire onboarding specialists.”

SuperAwesome’s Nick Yockney highlighted structure as one of his four go-to strategies in successful remote onboarding.

“We have a very, very structured way that anyone joining SuperAwesome comes into the business.” Nick said. “We call it a 30/60/90. And when someone comes in, they will have a list of tasks that they need to do for their first 30 days, and they will be specific to the role that they’re doing, but there’s also a core foundation of exactly what they do.”

Meanwhile, this comprehensive, step-by-step guide on how to build a new employee onboarding process will give you the framework to build on.

Go remote with Workable

Ensure a great new hire experience with our recruiting solution and its seamless integrations with onboarding tools and HRIS providers like BambooHR.

Start your remote hiring

On board with us now?

Let’s start with four top tips for standardizing your onboarding process for remote employees:

1. Start with existing templates and tools

Not having an onboarding foundation already in place is a big mistake, says Max Harland, CEO of Dentaly, one of the world’s largest online dental health resources.

“The biggest challenge in remote onboarding is starting from scratch without any robust plans to start,” Max says, pointing to unreliability in the process and cost creep as potential issues. “You might end up creating a structure that is not suitable for remote onboarding and spend resources aimlessly without getting any results.”

Max recommends procuring an existing remote onboarding template from a colleague or investing in a reliable onboarding tool to more quickly set you up for success.

Following up on Max’s point – it’s better to have something in place and build on that. You can customize to your unique needs as they reveal themselves, and identify areas for improvement. Premade onboarding tools such as Rippling or Click Boarding can help you get a head start with your online onboarding until you’re ready to refine the process.

Also, here’s a remote onboarding checklist template you can use.

2. Line up your training materials – and diversify the format

The second point of advice from Inna at iGMS, that of having detailed training documentation to share with the new hire, is also crucial to a standardized process for onboarding remote employees.

“Documenting the processes, steps, training, and related materials make it easier both for the trainer and the new hire.”

She recommends having training materials with easy-to-follow instructions enriched with visuals, creating how-to videos, and recording online training sessions for future reference. And, she adds, it’s better to be short, legible, and to the point.

“In the end, all these materials help build an internal knowledge base and make the process of onboarding smoother.”

Greg Hayes, the CEO/Founder of Branch Furniture, a venture-backed office furniture startup in New York City, also likes to have starting guides for new employees including all the information they need to know about their department, past and ongoing initiatives, and goals to aim for in their first week and first month.

“These guides help give them practical, tangible to-dos so that they can get active on day one,” Greg says.

As above, use templates to get started, and build from there. Be informative and make sure everything’s covered – more so than in a normal onboarding, even. These training materials give new employees a treasure trove of resources they can tap into if they’re feeling uneasy about asking colleagues for tips or guidance.

Keep the resources diversified. A folder with 25 wordy documents is boring – include videos, audio, infographics, and other forms of media. Make it interesting and digestible.

3. Have a handbook ready – packed with information

Similarly to #2 is an employee handbook. It’s the ultimate go-to guide for everything you want the new hire to know about your company. It can include:

  • Mission, visions, values, positioning statement, corporate social responsibility statement
  • Organizational chart
  • Guidelines for work and code of conduct
  • Benefits, perks, trainings, programs, incentives, bonuses, etc.
  • Performance reviews
  • Important dates for reviews, holidays, annual functions, etc.
  • All policies as they relate to employment (i.e. parental leave, time off, sabbaticals, etc.)

There’s a lot more that goes into an employee handbook, of course.

Husam Machlovi has seen a lot of success in having a detailed handbook. He’s the founder of digital studio With Pulp, which operates fully remotely out of New York state. His company has served notable clients such as AMC Networks and World Wrestling Entertainment, and he’s found a lot of success hiring remotely.

“Something that’s really helped is sharing the company culture very early on. From the hiring process into day one.” says Husam. “We took a page out of Valve (the game development company) book and designed a fun and casual employee handbook. The goal was to share more about the history of our company, how we work and to inspire new employees.”

Like Husam, Greg has found a larger business benefit to having a ‘user’s manual’ for onboarding remote employees.

“It’s forced us to consider more than we normally would, as everything now must be written down and contextualized in critical detail.”

Think of it as an all-inclusive guide to working at your company and an opportunity to show off your company culture. Create an employee handbook using this tutorial. And you’ll want to check out GitLab’s comprehensive employee handbook which is available for the public to look at. If printed, it would be 7,100+ pages!

4. Have a pre-set schedule – and stick to it

You also want to have a schedule in place for the new hire. Preload a calendar with meetings, training sessions, inaugurations, introductions, 1-1s, and anything else for the new hire so they’re already busy from day one.

CEO Neal Taparia of Solitaired, a new NYC-based company that ties classic games to brain training, speaks to the value of a detailed, well-planned onboarding schedule.

“You don’t want new employees twiddling their thumbs [during] their first week of work. That’s an awful first impression,” says Neal. “Our HR leader with their manager schedules out almost every hour of their day in their first week to make sure they have a productive first week. It sets the precedent that we are serious and thoughtful.”

Tara Lilien, the Chief Talent Officer at Peppercomm, a communications agency located in NYC, San Francisco, and London, transferred her team to a fully remote environment in early March. It was a steep learning curve, but she and her team worked hard to determine the right touchpoints for new remote employees.

“Video introductions, a very solid orientation week 1 schedule, and a ‘buddy’ program allowed us to ensure that we were setting up our new hires for success even if they were remote,” she says, admitting that it was easier to have met new hires in person prior to March before getting to know them via video communication.

That being said, she’s pragmatic about the remote onboarding process:

“We acknowledged early that there would be a longer ramp up period to get to know the agency, our clients and our culture and spent time checking in with our new hires to see how they were doing at the 30-60-90 day period.”

In addition to the aforementioned onboarding softwares, use these calendar tools to organize a schedule in advance of the new hire’s first day.

Success can be standardized

Templates, software, training materials, an employee handbook, a set schedule. It’s really not that different from a normal onboarding process, as Inna says.

But there are some important differences – you’re utilizing tech more often, you’re arming your new hires with the needed tools and information to be able to work autonomously in their new remote job. And, in a remote environment where spontaneous meetings are nearly impossible to come by, you’re laying out a schedule so that those meetings still happen.

Now that you have a system that can familiarize the new hire with the essential components of the job, you need to think about the more nuanced parts of onboarding remote employees: building connections with colleagues, familiarizing the new hire with the company culture, and helping them feel like part of the organization. Yes, they’re the new kid on the block, but if you follow a standardized plan, they won’t feel like it for long.

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What is talent? Talent definition in the workplace https://resources.workable.com/hr-terms/talent-definition Mon, 01 Jul 2019 12:35:58 +0000 https://resources.workable.com/?p=32962 Talent in the workplace can refer to both innate abilities and mastered skills. While talent is a natural aptitude that emerges effortlessly, skills are acquired abilities developed through learning and practice. In HR, “talent” often describes high-performing and high-potential employees, varying based on context. Finding a clear talent definition is challenging. Some will argue that […]

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Talent in the workplace can refer to both innate abilities and mastered skills. While talent is a natural aptitude that emerges effortlessly, skills are acquired abilities developed through learning and practice. In HR, “talent” often describes high-performing and high-potential employees, varying based on context.

Finding a clear talent definition is challenging. Some will argue that it’s genetics, others will say it’s learned, and most will agree that it’s a little bit of both. We can define talent as a special ability that potentially leads an individual to success.

Contents:

Here are some talent examples:

  • Writing
  • Researching
  • Brainstorming
  • Inspiring
  • Self-managing
  • Networking
  • Innovating
  • Listening
  • Negotiating
  • Programming

This list can also describe skills, as we often use these terms interchangeably. However, there is a slight difference between talent and skill.

Talent vs Skill

Talent and skill describe related properties, but they’re not exactly the same. Talent comes naturally while skill is something you develop through learning.

  • Talent definition: a natural aptitude, an inner quality that emerges effortlessly
  • Skill definition: an acquired ability, learned with effort

According to research, genes play a significant role in talent. They form the way individuals respond to certain stimuli and how they seek out specific experiences.

The environment is equally important for talent identification and development. For example, a child with an ear for music does not necessarily become a musical genius without access in musical instruments or a good tutor. A talent becomes an enduring ability only with effort and practice.

What about the talent definition in the workplace?

The word ‘talent’ has become very popular in business language. In HR departments, job titles such as Chief Talent Officer and VP of Talent Acquisition have become commonplace. Recruiters and HR professionals use new technology and recruiting methods to discover potential talent for their companies and create the so-called ‘talent pools’.

Here are the most common definitions of talent functions related to HR:

  • Talent acquisition refers to attracting and recruiting skilled employees
  • Talent management is the process of developing and retaining employees with skill training and succession planning
  • Talent pool is a group of candidates who are potentially a good fit for a company’s current or future hiring needs

In general, talent in the workplace is approached in multiple ways: it can describe innate or mastered skills, but is also used to define high-performing and high-potential employees. Hence, the exact meaning of talent in a business setting varies according to the context and point of reference.

How can I spot talent?

In competitive markets and in high-demand jobs, companies want to win the ‘war for talent’. Scouts and recruiters are in a constant talent-hunting, aiming to identify and recruit high-potential candidates who’ll help achieve the business goals. Here are some tips on how to build a successful talent acquisition strategy:

  • Be specific about talents and skills you’re looking for. Identify all the skills that will help an employee to shine in a particular role. Make sure that your requirements are realistic, by distinguishing between must-haves and nice-to-haves.
  • Look beyond typical requirements. Now that you know what you’re looking for in candidates, think about how you’ll find employees with those skills. Previous work experience and education are not always reliable criteria. Look at hobbies and interests in candidates’ resumes or turn to your network for referrals.
  • Interviews matter. It’s common to overlook talent when you don’t know what to ask and how to evaluate candidates’ answers. Prepare and ask all candidates talent- and skill-relevant questions. When you’re actively looking for talent, it’s more likely to recognize it in candidates’ answers.
  • Identify candidates’ mental strengths. Resilience, grit, and positive mindset are important elements of talent development. You can use the STARR model (Situation, Task, Action, Result, and Reflection) to understand how candidates act, react, and respond in a given situation. Ask them to describe a problem they faced at work and find out how well they manage and overcome it.

Lastly, after you hire these brilliant candidates, make sure to nurture and support their talent and skill growth. Create a working environment which enables employees to develop over time and accomplish their endeavors. Equip them with learning, training, and coaching opportunities and watch them succeed and bring positive results to the company.

Want more definitions? See our complete library of HR Terms.

Relevant job descriptions:

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What is a C-level executive? https://resources.workable.com/hr-terms/c-level-executive Thu, 26 Sep 2019 13:13:51 +0000 https://resources.workable.com/?p=33458 C-level executives, or “chief” executives, hold the highest strategic roles within a company. These roles include the CEO (Chief Executive Officer), COO (Chief Operating Officer), CFO (Chief Financial Officer), and others. They are responsible for overseeing major company decisions, operations, and overall direction. Contents: Common C-level executive job titles CEO COO CFO CTO CMO CHRO […]

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C-level executives, or “chief” executives, hold the highest strategic roles within a company. These roles include the CEO (Chief Executive Officer), COO (Chief Operating Officer), CFO (Chief Financial Officer), and others. They are responsible for overseeing major company decisions, operations, and overall direction.

Contents:

Common C-level executive job titles

While each company might have a unique grade system and job classification, certain job titles are used universally. Here’s a list of corporate titles you’ll likely find in a company along with a brief description of those C-suite roles and responsibilities:

CEO – Chief Executive Officer

This is the highest-ranking role in a company. CEOs oversee all business operations and decisions and are responsible for the success of the organization. All other C-suite executives report to the CEO. In some cases, the founder or co-founder of the company serves as the CEO.

COO – Chief Operating Officer

COOs are responsible for the proper execution of all business plans and strategies. In other words, they ensure that the company runs like clockwork. The COO is usually the second-in-command to the CEO.

CFO – Chief Financial Officer

A CFO manages all financial aspects of the company. They’re responsible for long-term budgeting and risk analyses, but also oversee the company’s financial reporting and overall financial status.

See CEO vs. CFO

CTO – Chief Technology Officer

CTOs are in charge of the tech stack that helps a company grow: they research and implement new systems, oversee security and set up infrastructure. Often, the term Chief Information Officer (CIO) is used for the same role. When a company has both job titles, the CTO is responsible for building new products and features while the CIO’s focus is internal, ensuring that IT systems operate effectively.

CMO – Chief Marketing Officer

This is the person who’s responsible for building and implementing marketing strategies. Depending on the company’s industry and goals, those strategies could be around digital marketing, advertising, product positioning, events and email campaigns.

CHRO – Chief Human Resources Officer

CHROs oversee anything that has to do with the people of an organization. They establish how the company hires, promotes, trains and evaluates employees. They also manage long-term HR strategies, such as succession planning and talent acquisition.

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What are some essential skills for C-suite executives?

Each executive-level employee should be an expert in their own field. For example, a CMO needs to have extensive experience in marketing, while a CFO needs in-depth knowledge of financial and accounting matters.

However, from the C-level executive definition we gave above, it’s clear that all employees who hold these roles have something in common: they all need to have a strategic mindset in order to drive business decisions. Here are some common skills employees should practice as they rise in senior positions:

What other employee levels exist?

In most companies, the board of directors and the founders are at the top of the corporate hierarchy followed by the C-level executives namely the CEO, COO, CFO, etc. But what’s below C-suite? That depends on each company’s organizational structure.

Usually Vice Presidents (VPs) and Senior Vice Presidents (SVPs) report to C-level executives. For example, the VP of Product Marketing and the VP of Digital Marketing will report to the CMO. D-level executives are the ones who report to VPs. In this case, D stands for director, e.g. a Director of Engineering or a Director of Sales belong in this grade. Some companies also use the term “B-level executive” to describe mid-level managers.

Related resources:

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How to create a diversity mentoring program https://resources.workable.com/tutorial/diversity-mentoring-program Tue, 29 Jun 2021 14:32:20 +0000 https://resources.workable.com/?p=80562 Nationwide protests advocating for racial justice in the United States may have happened some time ago, but diversity, equity, and inclusion continue to rightfully be top of mind for many organizations. Events since 2020 have been a much-needed eye-opener for many corporations, with many taking steps to move DEI into a central role of their […]

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Nationwide protests advocating for racial justice in the United States may have happened some time ago, but diversity, equity, and inclusion continue to rightfully be top of mind for many organizations.

Events since 2020 have been a much-needed eye-opener for many corporations, with many taking steps to move DEI into a central role of their corporate culture and strategy. Diversity in the workplace is already a key component, with clear benefits. Mentoring is part of that – and at a deeper level, diversity mentoring.

The benefits of mentoring

Organizations that want to attract, engage, and retain diverse talent make this happen through mentoring as a key piece of their talent development strategy. The benefits of mentoring are huge:

  • It helps employees feel more valued by their employers
  • It builds supportive networks with coworkers
  • It develops critical skills that help advance their careers

And that’s just the first phase of output.

All of those can lead to job growth opportunities, more engagement at work, and longer tenures with the organization.

A survey of mentees and mentors by MentorcliQ found impressive results:

  • 90% of participants said mentoring helped them develop a positive relationship with another individual in their company
  • 89% said mentoring allowed them to contribute to the success of their company
  • 89% said that they felt like their company valued their development because they offered a mentoring program

The importance of diversity mentoring

Taking this a step further, many companies that want to retain and engage diverse talent in the workplace have implemented diversity mentoring programs as a way to provide visibility with senior leadership for diverse employees.

One type of these programs is reverse mentoring, which are different from other types of mentoring programs in that senior leaders participate in the programs as mentees being mentored by junior employees – in the case of reverse diverse mentoring, junior employees from diverse backgrounds are the mentors with executive mentees.

This type of program helps mentees and executives increase skill and knowledge in sometimes challenging content areas, while also bolstering engagement and career opportunities for mentors.

According to Camille Lloyd of Gallup, “Black employees in the U.S. are significantly less likely than White employees to report seeing leaders of their own race in their organization, and that appears to matter in creating a healthy corporate culture.”

Addressing diversity, equity, and inclusion through a mentoring program has become a way for many companies to engage employees in a thoughtful way that doesn’t involve stale training sessions that will soon be forgotten.

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Examples of diversity mentoring

A great example of a strong diversity mentoring program is the Nielsen marketing research company which, as part of a larger diversity and inclusion strategy, implemented mentoring as an innovative and thoughtful way to weave DEI into all aspects of career development.

Fueled by employee resource groups, its MyMentor program matches mentors and mentees of all backgrounds across different functions, lines of business, and job grades for increased social connectedness, developmental learning, and culture building.

In the program, individual and career development emerged as key discussion topics and the program has received rave reviews from people at all levels of the company as well as amongst participants. In the program, Nielsen learned about the challenges their associates faced and how to overcome them, as well as what areas of professional development were most important.

Since its initial success, Nielsen expanded their programs to support targeted growth throughout the organization.

How to create a diversity mentoring program

Every mentoring program is different, but a few key best practices should be followed to ensure success. First, standardize the process with the following:

Determine length of program

Based on what we’ve seen, a six-month timeline is beneficial for both mentors and mentees. This duration strikes the right balance between being long enough to work on goals related to more complex topic areas such as implicit bias, while also being cognizant of demands on senior leaders’ time.

Establish relationship structure

One of the defining characteristics of these mentoring programs is a one-to-one (1:1) match between mentees (senior leaders) and mentors (junior employees).

Participants often discuss complex and sensitive topics, which requires a high level of trust and comfort best accomplished in a one-to-one format.

Use match logic

Mentoring programs use a combination of rules based on participant profile, stated preferences, and the results of a personality survey for match scores. A few areas we’ve found are important for matching including: identity & experience, expertise and job-specific skills.

We’ve also found it’s essential that the mentor and mentee do not have a direct-report relationship. Plus, if the company is distributed across time zones, ensure that there’s enough overlap in the work schedules of both mentor and mentee.

Don’t forget the human

While other factors might impact the type of matching process used, we’ve found Admin Matching works best for these programs. Program administrators, who are able to see all of the data and make the best decisions, can select participants based on their match score, and then match mentoring partners across different aspects of identity and experience.

Diversity mentoring action items

Once you’ve put down the groundwork, it’s time for action. To implement a powerful and effective top-down mentoring program that will help retain and engage diverse talent, follow these four tips:

1. Listen

Listen to your diverse employee populations. Ask them what they need, understand the obstacles they face, and work to uncover what will help them advance and grow with your organization.

2. Include

Include your diverse employees in the program planning process, get their input on key factors of your mentoring program design, and ask them to be ambassadors for the program to help spread the word.

3. Act

Act on the feedback you hear from the employees, create a program that reflects their needs, and look for opportunities for growth within your mentoring program to help you create and sustain a mentoring culture.

4. Expand

This is only a first step. Use feedback from your mentoring program to understand where additional opportunities may be necessary. Include supporting sponsorship opportunities, paid anti-racism / racial justice education, and encouraging community building through employee resource groups for starters.

Research shows that diverse workforces outperform less diverse organizations by 35% in profitability. Diversity mentoring programs are instrumental in helping achieve diversity, equity and inclusion goals; in fact, it may be the springboard you need.

Lora Zotter is the VP of Employee Experience at MentorcliQ, a mentoring software solution that helps organizations launch, support, and grow high-impact employee mentoring programs. As VP of Employee Experience, she makes sure MentorcliQ is an amazing place to work by leading talent attraction, onboarding, and retention initiatives.

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How to upgrade your employee performance review process https://resources.workable.com/tutorial/performance-review-process Wed, 01 Feb 2017 17:54:33 +0000 https://resources.workable.com/?p=7285 A crucial element of top-tier HR management is implementing and improving your employee performance review process through fair and action-oriented appraisal. Common performance reviews are mostly ineffective: they stress employees, overload managers and yield questionable results. Many companies are abandoning the annual performance review altogether. If you’re not ready to abolish annual reviews, enhance your […]

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A crucial element of top-tier HR management is implementing and improving your employee performance review process through fair and action-oriented appraisal.

Common performance reviews are mostly ineffective: they stress employees, overload managers and yield questionable results. Many companies are abandoning the annual performance review altogether. If you’re not ready to abolish annual reviews, enhance your process by remodeling your performance management practices.

How to build an effective performance review process:

Introduce useful employee evaluation techniques

Managers often evaluate their team members using numeric rating scales or their own overall impressions. These approaches can give way to biases and may not provide enough detailed feedback to help employees develop. Introduce useful techniques that can make giving feedback easier:

  • Critical incidents: With critical incidents reviews, managers keep logs with instances when employees did exceptional work or made serious mistakes. This technique helps managers remember significant events so they can justify their employee performance evaluations with detailed examples.
  • Performance measurements: Measurements are useful in quantifying an employee’s work. Discuss what metrics make sense for each team. For example, sales teams may use the number of successful sales calls per week as a possible metric in an employee performance review.
  • Detailed rating scales: Consider using behaviorally anchored rating scales (BARS) where every point of the scale is accurately defined to avoid inconsistent employee evaluations (e.g. a score of five on a five-point scale can mean a customer support representative “answers all customer questions quickly and accurately, with minimum supervision.”) Also, behavioral observation scales (BOS) help track how often employees exhibit a certain behavior (e.g. resolving customer complaints in a timely manner on a daily basis.)

Complement formal performance reviews with frequent feedback

Building your performance review process around employee development (e.g. regular feedback and constant coaching) can be better for employee morale and productivity. This way, employee performance reviews shift focus: instead of being dreaded end-of-year processes, they become a non-threatening tool to help employees improve. In frequent 1:1 meetings, managers and team members can address issues immediately, instead of waiting to air them at an annual review.

With constant feedback, consider:

  • Too many meetings can be impractical. Opt for short, weekly or bi-weekly meetings.

Take advantage of technology

Performance reviews can be time-consuming for managers. Technology can save time and streamline the process:

  • Project management tools, like Asana and Trello, help with task and goal monitoring.
  • Performance review software, like Small Improvements and Spidergap, can help you keep all assessments in one place and review them more easily.
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Encourage management by performance objectives

Managers who lead by objectives work with their team members to help them set clear goals, whether abstract (e.g. improve presentation skills) or quantifiable (e.g. deliver X presentations in the first quarter.) Performance appraisals revolve around which objectives were or weren’t accomplished, and how they can be met in the future. Managers who want to employ this method:

  • Ask for their team members’ input. Employees feel like they don’t have a say in their work if managers set their goals for them.
  • Align an individual employee’s goals with team and organizational goals. Employees should know how their work adds value to their company’s business.
  • Set high but attainable goals. Setting unrealistic goals can demoralize employees, while setting the bar too low can make their job feel purposeless. Use the SMART method (Specific, Measurable, Appropriate, Realistic, Time-bound) when setting goals.

Teach managers to give meaningful employee feedback

Most employees dislike negative feedback – even those who want to learn and grow. But, delivering a negative review can have positive results, if done correctly. Managers can arrange a meeting with their team members to discuss performance, and they can make the most of those discussions if they:

  • Open with positive feedback to set the tone of their meeting and help their employees relax.
  • Avoid inflating or downplaying problems and focus on corrective actions.
  • Back their reviews up with evidence. If they have given a low rating to an employee for a specific skill, they should explain why.
  • Ask team members for their suggestions on how to improve their own performance, and use their input to create a development plan.
  • Discuss plans to enhance team members’ strengths.

A performance appraisal process shouldn’t be one-sided. Show your employees you want to invest in their success by focusing the performance review process on improvement and growth. Making employees feel valued strengthens morale and engagement, and boosts your company’s success in the long term.

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What makes candidates respond to recruiting emails? https://resources.workable.com/tutorial/candidates-respond-recruiting-email Mon, 03 Apr 2017 14:10:36 +0000 https://resources.workable.com/?p=8997 When interviewing candidates in person or over the phone, you can instantly see or hear their reactions. You don’t have that advantage when sending recruiting emails. Asynchronous communication can leave you wondering if and when you will ever get a reply. Improve and optimize your recruitment emails to increase your chances of hearing back from potential candidates. […]

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When interviewing candidates in person or over the phone, you can instantly see or hear their reactions. You don’t have that advantage when sending recruiting emails. Asynchronous communication can leave you wondering if and when you will ever get a reply. Improve and optimize your recruitment emails to increase your chances of hearing back from potential candidates.

Here’s how to write the best recruiting emails to candidates:

Use the right tone in cold recruiting emails

It might be acceptable to send a quick email to a coworker along the lines of “Hey, any feedback on the presentation?” But for your first recruitment email to a potential candidate, maintain professionalism. You can still sound friendly, though. Read your email aloud before sending it, to make sure each line is meaningful. People are more likely to reply to an error-free, thoughtful message.

Don’t: Misspell a candidate’s name
Don’t: Use abbreviations
✔ Do: Double-check for grammar and spelling errors

Offer specific information when reaching out via email

What’s in it for your potential candidate? The phrasing “This a perfect opportunity for you to join a great team” doesn’t answer why your recipient should consider your company. They are more likely to respond if you explain what makes your position unique (e.g. a new project you’ll work on) and what you can offer (e.g. benefits and perks.) Don’t overwhelm them, though; include in your recruiting email the most relevant and attractive information and schedule next steps to discuss further.

Don’t: Write a vague description of the role
✔ Do: Mention the job title
✔ Do: Include a clear “call to action”

Consider candidates’ time

People receive many emails and tend to skim them. A long, three-paragraph intro that doesn’t explain who you are, what your open role is and why you chose to reach out, won’t prompt your candidates to reply to your cold emails. The best recruiting emails are short and clear recruitment messages that get straight to the point.

Don’t: Write more than 200 words
✔ Do: Include a polite “Thank you” at the end of the email
✔ Do: Conform to a clear structure

Use a previous connection as a warm email introduction

Receiving an email from a complete stranger can come off as spammy or even invasive. But, if you are connected on social networks or have already met at a conference, it’s good to use this rapport as a starting point. Proactive sourcing can help you build relationships before you need them.

Don’t: Neglect referrals
✔ Do: Be active on social media
✔ Do: Proactively network and stay in touch

Write engaging email subject lines

The wrong email subject lines can repel candidates. In recruiting emails to candidates, opt for clear, attractive phrases. If a mutual connection referred the candidate, mention their name. Or, if you have previously met, try something like “Reconnecting after [e.g. previous company.]” Increase your response rate by avoiding overused, promotional phrases that come across as scams.

Here are some examples of good and bad subject lines:

Don’t: “Apply now!”
Don’t: “Great opportunity”
✔ Do: “Interested in joining our team at [Company_name]?”

Send relevant job openings

When sending a recruiting email, you might be addressing a person who is looking for a new job. If the open role is relevant to their skills and professional background, they will probably want to learn more (or at least consider future open jobs.) Extensive research on social networks and resume databases will pay off, as you will be able to identify candidates’ profiles that match your jobs.

Don’t: Send generic, bulk emails
✔ Do: Source candidates through social media and professional networks
✔ Do: Discover hard-to-find profiles with Boolean search strings

RelatedSourcing on Google: Boolean search for recruiters

Use recruiting emails to build a strong employer brand

After receiving your email, potential candidates will turn to your website and social media pages to find out more about your company. Unless you’re Facebook or Google (famous for their attractive benefit and perk packages) aim to sell your company to potential candidates. Make sure you keep up a strong online presence and show people what working with your company is like.

Don’t: Fall back an outdated website and careers page
✔ Do: Personalize and/or add a humorous tone to your social media posts
✔ Do: Promote employees’ testimonials

Good writing, no matter how short, takes time. Spend your time writing one strong recruitment email, instead of 100 ineffective emails. Place quality over quantity in your effort to increase your recruiting email response rates.

See our Frequently Asked Questions about recruiting emails.

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What to measure in employee performance reviews https://resources.workable.com/tutorial/measuring-employee-performance Mon, 28 Nov 2016 20:58:29 +0000 https://resources.workable.com/?p=6764 Measurements are an object of common managerial proverbs: “you can’t improve, what you can’t measure” and “what gets measured, gets done.” But, when it comes to performance management, some might feel that this philosophy is inadequate. People are so much more than data. And teams have more productive things to do than bury themselves in […]

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Measurements are an object of common managerial proverbs: “you can’t improve, what you can’t measure” and “what gets measured, gets done.” But, when it comes to performance management, some might feel that this philosophy is inadequate. People are so much more than data. And teams have more productive things to do than bury themselves in employee performance metrics.

Yet, teams can’t rely on the ‘feeling’ that they’re doing well. They need tangible data to evaluate that feeling and guide corrective actions. Measuring performance factors can help you know where your team stands.

How should you measure employee performance?

During employee performance reviews, there are three main questions to ask:

  • Does this team member produce what they’re supposed to produce? (aka, are they effective?)
  • Does this team member use resources well? (aka, are they efficient?)
  • Does this team member take actions to improve themselves and their environment? (aka, are they learning and improving?)

There are dozens of factors to measure when trying to answer these three questions. Here are a few important ones to consider:

Are your employees effective?

Productivity & quality

Productivity is one of the most common factors used in performance appraisals. It indicates employees’ output in a specific amount of time. For example, X employee:

  • wrote Y blog posts in a month
  • produced Y product units in an hour
  • made Y sales calls in a week
  • answered Y customer support tickets in a day

Those calculations are a good start. But, they don’t tell the whole story. Quality is the most important aspect of performance. To measure quality, you could think of ways to assess how effective each employee’s output is. For example:

  • How many of their sales calls resulted in actual sales?
  • How many of their customer support complaints were solved?
  • What percentage of their blog posts resulted in customer leads?

Also, you can measure quality from a more negative perspective:

  • What percentage of their customer complaints were passed on to others to solve?
  • What percentage of their sales calls proved unsuccessful?

It’s best to make these performance review calculations regularly. Then, you can share the numbers with your employees and discuss them. This gives employees the chance to improve regularly, rather than once a year.

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Employee performance goals and objectives

Especially when goals are more about quality, ‘management by objectives’ works well. Using this employee performance measurement technique means you should sit down with your team members and set goals. Setting goals through a conversation allows team members to have more of a say in their job, which will make them more likely to give it their all.

Team member goals could be abstract (e.g. improve communication skills) or specific (e.g. achieve certain quotas). Personal goals should always tie into higher organizational goals, so employees know how their work contributes to the entire company. Employees should also know how you monitor their work towards these goals. That way, they’ll have a better understanding of your expectations.

Using a ‘management by objectives’ approach makes assessing team members’ performance a lot easier:

  • What percentage of critical objectives did they meet?
  • What percentage of main/secondary tasks did they complete?
  • What percentage of goals did they abandon/found unattainable?

Answering these questions will give you an accurate measurement of an employee’s performance. These performance measurements will also help you set future goals. Weekly 1:1 meetings with team members are a good way to keep on top of performance goals. They can help teams keep their goals current and ‘catch’ problems early.

How to measure employee effectiveness

Attendance

Measuring attendance doesn’t always make sense. If you’re a results-driven team, counting minutes or sick days might be a waste of time. Measuring attendance makes sense for time- and location-sensitive roles. If you have customer inquiries flooding in, you expect your customer support reps to be available. If they’re not, your response time and customer experience may suffer.

Example attendance measurements are:

  • Percentage of days employees checked-in late
  • How frequently (and how long) employees are absent
  • Percentage of contracted working time lost due to absence (crude absence rate, usually measured for the entire team)

Time management

Time management is a desirable skill in most positions. Employees need to divide their time effectively across their projects. You can measure their time-management skills by calculating the percentage of missed deadlines, turnaround time or how quickly they complete tasks. Tools like Asana, Jira, Podio and Trello can help.

You don’t need to calculate these factors on a monthly performance review basis. Sometimes quarterly or twice a year is enough. But, if you notice a team member working slower than usual, you can do something before they start missing important deadlines.

How to measure employee improvement

Training

Companies usually measure the number of training programs or sessions that employees attended per year. But, it’d be useful to measure the results of those training opportunities during a performance review. Do employees use what they learned? You measure this by comparing their performance rating in one skill before and after relevant training. If an employee’s recent performance metrics are 10% higher than they were previously, it’s a good indication that their training was effective.

Initiative & innovation

Both are difficult performance metrics to measure. Innovation can come in many forms. Employees might demonstrate their innovation in subtle ways (like making small suggestions to improve work processes). Or they may make grander gestures, like suggesting how to restructure a key project. Initiative could range from working without supervision to solving conflicts. Someone who always has fresh and exciting ideas can’t escape your attention. But, it’s also important to track small improvements that everyone on your team makes.

Measuring initiative and innovation doesn’t necessarily need quantifiable data. As a 2011 Harvard Business Review article argues, numbers can’t capture all that matters in employee performance. Sometimes, managers can rely on qualitative data (like examples of cases when their team members took initiative). If managers find their memory lacking, they can ask employees to recount a recent initiative or innovative action they’re proud of.

How to make the most out of employee performance reviews

A 2015 global talent management survey conducted by Willis Towers Watson consultancy firm shows that less than half of employers thought their employee evaluation systems were effective. A small percentage of employers are even thinking of eliminating employee performance reviews, according to the same survey.

So, how do you make the most of performance measurements? Team leaders could try this rubric when dealing with employee performance:

  • Measure a small number of important factors. For example, for a customer support team, you could measure one or two quality factors (like what percentage of complaints they solved) and regular attendance. Then, you can measure employee goals three or four times a year.
  • Create your own formulas. Companies and teams often have individual needs. For example, Jeff Haden, a contributing editor in Inc., explains how his team had to create an adjusted formula to measure productivity. Their previous formula didn’t allow comparisons between teams to decide which one was doing better.
  • Keep company-wide KPIs in mind. For example, if your company claims customer satisfaction KPIs are its first priority, you should measure these metrics on a team level too.
  • Revise your measurements. Sometimes, factors you chose to measure prove less valuable than expected. Don’t be afraid to shift away from performance metrics that don’t make sense for your company. For example, imagine that a manager measures the weekly amount of sales calls their team makes as a performance indicator. If they notice that their team focuses on making as many calls as possible without caring about quality, then maybe it’s time to shift towards a more meaningful measurement.
  • Communicate results to your team. Your team needs to know what you’re measuring so they can focus on what’s important. They should also know what your intentions are: could their performance review cost them their job (e.g. through forced ranking) or will you use it to help them improve? It’d be best if you used regular measurements as a means to give feedback to employees. Regular ‘informal check-ins’ and employee coaching can have positive business results.
  • See performance evaluation as a daily priority. Annual performance reviews are on their way out. Growing teams can opt for frequent feedback: quarterly, monthly or even weekly. Not all factors have to be measured constantly. But, some (e.g. number of customer inquiries that went unanswered) make more sense in the short-term so you can make improvements quickly.
  • Try 360-feedback. Often, team leaders need input from other employees to help them assess their team members’ performance. If you choose to track factors like helpfulness and values, feedback from peers can be invaluable.

Continually measuring performance can be a tough task but it’s the most effective way to build productive teams.

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What is mindful leadership? https://resources.workable.com/what-is-mindful-leadership Wed, 10 Feb 2021 08:20:14 +0000 https://resources.workable.com/?p=78369 Mindfulness is the human ability to stay intentionally in the present moment with full awareness and engagement, without yielding to distractions. As every other skill, you can nurture it with dedicated practice by following certain mindfulness techniques, such as meditation. In turn, mindful leadership is a mindfulness-based management approach that enables someone to focus their […]

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Mindfulness is the human ability to stay intentionally in the present moment with full awareness and engagement, without yielding to distractions. As every other skill, you can nurture it with dedicated practice by following certain mindfulness techniques, such as meditation.

In turn, mindful leadership is a mindfulness-based management approach that enables someone to focus their full attention on each project at a given time. Plus, mindful leadership does not only benefit the manager, but their team and business as a whole.

What are the benefits of mindful leadership?

As already mentioned, team leaders like Sarah handle various tasks on a daily basis. At the same time they must cater to their teammates in the best possible way. However, distractions and uneasiness can interfere with their thinking process and make them lose sight of the task or goal at hand. That’s why mindfulness can be a huge asset and enable team leaders to quickly regain their focus.

Besides that, mindfulness has been linked with many other benefits related to leadership style and overall performance. Here are the major ones:

  1. Reduced stress: People usually get stressed not because of things that happen in the moment, but by overthinking past or upcoming events. By staying in the present, you surpass these stressors and overcome all challenges when and if they happen.
  2. Increased attention: When you practice mindfulness, you focus your full attention on the current task in the moment. This doesn’t mean that you’re blocking other stimuli around you. You continue to receive and evaluate it, but you’re less likely to be lured to it.
  3. Improved relationships: As a mindful leader, you can form more constructive relationships with co-workers. Your enhanced listening skills, combined with increased focus, helps you connect on a deeper level and empathize with your teammates.
  4. Boosted creativity: Mindfulness is also linked with higher creativity. It strengthens your cognitive functions that lead to creative output, such as brainstorming.

How can you become a mindful leader?

So if you’re in a similar position as Sarah, and you wish to practice mindful leadership at work, you can start with related training. First off, know the assets of mindfulness and its positive impact not only for your work and leadership style, but for your overall quality of life as well. Then, follow these common practices:

  • Perform mindfulness exercises: Search mindfulness exercises online and choose those that appeal to you the most. Whether that’s through a 20-minute mindful walk or a body scan meditation, train your brain to sync in the moment you’re in. Remember, mindfulness is a skill to be practiced consistently.
  • Disconnect regularly: How well do you manage your time? Do you take time-outs during your workday or in between tasks? If not, then it’s time to start. You can begin with the Pomodoro technique, which will help you narrow down your focus on a given task and disconnect systematically.
  • Relabel stress: With all the tasks you handle per day, it’s normal to feel stressed at times. To manage workplace stress, all you need to do is start looking at it as a sign that you should pull yourself back into the moment again.
Looking for more definitions?

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What is inclusive leadership? https://resources.workable.com/what-is-inclusive-leadership Thu, 30 Jul 2020 08:18:49 +0000 https://resources.workable.com/?p=75994 Why is inclusive leadership important? We live in a diverse business world. There’s not just variability in our workforce, there is also diversity in the customers we want to attract, in the messages we share or consume via various platforms, and the markets we plan to expand to. Inclusive leadership helps balance all these elements […]

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Why is inclusive leadership important?

We live in a diverse business world. There’s not just variability in our workforce, there is also diversity in the customers we want to attract, in the messages we share or consume via various platforms, and the markets we plan to expand to.

Inclusive leadership helps balance all these elements – inclusive leaders adapt quickly to diverse scenarios and alternate perspectives with an open, non-judgmental mind to bring on the best results possible. And research shows that, when done right, there are many benefits; teams perform better and more collaboratively, and make better overall decisions.

With businesses increasingly optimizing their diversity and inclusion activities, inclusive leadership is more relevant now than ever. No matter how great your company’s diversity metrics get – be that in new hires you make or deals you close – if you don’t have an inclusive environment that embraces all these differences and creates a workspace where everyone can bring their true selves to work, your D&I initiatives will fail. That’s why inclusive leaders are needed to set the right tone.

What are the top qualities of inclusive leaders?

According to Deloitte, these are the top strengths inclusive leaders possess:

  1. They’re loyal ambassadors of diversity and inclusion – they never miss a chance to spread the word of D&I significance at work.
  2. They accept that they’re vulnerable and show it.
  3. They combat old-fashioned paternalistic leadership styles.
  4. They’re aware of their own biases and challenge their habitual patterns.
  5. They’re excellent communicators – i.e. they’re curious and great listeners.
  6. They understand and adapt to various cultural norms.
  7. They’re team players, eager to help and do what’s best for the team.

Tips to boost inclusive leadership at work

When recruiting for a senior role or promoting someone to a managerial position, it’s good to keep these traits in mind. There are also ways to reinforce these characteristics over time. Here are some best practices for inclusive leaders:

  • Attend an inclusive leadership training: Through certain activities (e.g. storytelling) you can learn what the most triggering biases are for you and ways to overcome them. You can recall and practice them on a regular basis to stay bias-free.
  • Find a mentor: Talk to someone with more experience in the area, and who has excelled in managing diverse teams. It doesn’t have to be your own manager – it can be an external source you trust and look up to for their inclusive leadership behaviors and skills.
  • Ask for feedback: You can use your 1:1 meetings to discuss openly with your teammates how inclusive your managerial approach is. Do they feel valued as a member of their team? Do they feel like they can ping you when something is wrong? Leaders should not take all these for granted – it’s easy to get lost in translation when talking about biases.
Looking for more definitions?

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AI recruiting software: use it wisely and reap its benefits https://resources.workable.com/tutorial/ai-recruiting-software Tue, 18 Apr 2023 13:12:55 +0000 https://resources.workable.com/?p=88051 As an HR professional navigating the job market for new hires, you’re probably swept up in what feels like a supercharged environment with the advent of ChatGPT and other AI tools in the overall working world. Inevitably, AI recruiting software becomes a part of that, and it will transform the overall hiring process. Don’t get […]

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As an HR professional navigating the job market for new hires, you’re probably swept up in what feels like a supercharged environment with the advent of ChatGPT and other AI tools in the overall working world. Inevitably, AI recruiting software becomes a part of that, and it will transform the overall hiring process.

Don’t get nervous. This isn’t T-1000 coming for your job. AI in recruitment can ultimately be a good thing, but only if you properly harness AI’s power. It’ll reduce the time it takes to fill open positions, freeing up vast resources for you to focus on higher-level strategy and actually build stronger human connections with candidates (ironic, we know).

Let’s walk through some of the highlights of incorporating AI recruiting platforms into your overall hiring strategy. And then we’ll look at some of the potential challenges. Ready?

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What can AI recruiting software do for you?

AI recruiting software presents numerous advantages – and many recruiters agree. As it happens, 76% of recruiters believe AI has or will have a significant impact on their hiring process according to LinkedIn.

How? In short, by leveraging artificial intelligence, these tools streamline the hiring process, eliminate human bias and empower data-driven decisions – and a lot more.

Let’s look at the ways in which that happens.

1. Advanced candidate sourcing

AI-driven recruitment platforms can access a broader pool of candidates, reaching passive job seekers who may not be actively applying for positions. This enables employers to discover candidates who may have otherwise been overlooked.

This can be huge when you’re hypertargeting candidates for niche positions and when you’re regularly experiencing shortflows in the number of applications for your jobs.

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2. Improved resume screening

AI-driven hiring tools use machine learning algorithms to analyze resumes and predict candidate performance for you, opening up time for recruiters and hiring managers to quickly identify the most suitable candidates before moving them forward in the process.

When 72% of applications are considered low or average quality by recruiters according to Gartner, and the number of candidates per job is rising all the time, AI-assisted screening can provide a boost to the hiring team’s work process.

3. Enhance candidate experience

AI recruitment tools create a personalized and engaging experience for job seekers. AI-driven tools can guide candidates through the application process and answer common questions, resulting in a more streamlined and positive experience for job seekers.

It can also ensure better matches between employers and jobseekers – making for a better connection both ways. It also cuts down many other popular items in the candidate complaint box as outlined in Reddit, including no longer having to reenter resume details, being asked the same questions multiple times, and long waits between stages.

4. Make data-driven decisions

AI recruiting software equips you with more valuable insights and analytics, giving you greater ability to make informed decisions throughout the hiring process.

Gartner analyst Gareth Herschel said in 2021: “Organizations must recognize that when so many things are changing so rapidly, they need to invest in people and systems that will help make sense of that change and respond to it. Organizations need data and analytics.”

That mindset applies hugely here.

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5. Minimize bias

AI recruitment platforms use algorithms to minimize the impact of unconscious bias on the hiring process. By implementing standardized screening methods and using AI-driven tools to analyze candidate profiles, organizations can create a more diverse and inclusive workforce.

There is, of course, concern in regards to bias in hiring as a result of AI – because AI is ultimately a replicant of existing human systems. Doesn’t mean AI is inherently bad, though. It simply calls for proper oversight.

As Harver Chief Data Science Officer Frida Polli wrote in Harvard Business Review: “It is impossible to correct human bias, but it is demonstrably possible to identify and correct bias in AI.”

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6. Save costs

Implementing AI recruiting tools results in significant cost savings for your organization. By automating repetitive tasks and improving the efficiency of the recruitment process, employers can reduce costs associated with lengthy hiring processes in terms of sheer hours.

Plus, with its greater efficiency in hiring, AI can also lower employee turnover rates. You can avoid those horrible costs associated with replacing employees.

What are the risks of AI recruiting software?

Now, let’s look at the flip side of the coin. AI isn’t magically going to solve all your problems. Just as every new solution creates new problems – the incorporation of AI recruitment software into your hiring process comes with some challenges.

If you’ve seen Jurassic Park, you know the great quote from Dr. Ian Malcolm: ““Your scientists were so preoccupied with whether they could, they didn’t stop to think if they should.”

Now, we’re not saying you shouldn’t use AI in your recruitment workflows. But you should be mindful of these new potential trip-ups when you do use it:

1. Speed won’t always win the race

When you speed up the hiring process, that does put butts in seats faster – and many candidates will appreciate how quickly you move them through the pipeline compared with other companies. That can have the opposite effect for some candidates who feel like they’re just being rushed through and then ushered out – not great for the candidate experience.

Optimizing the process does not always mean speeding it up. Rather, it means being more efficient – that’s the role AI recruitment software can play in your overall strategy.

2. The lack of human nuance

When you leave everything to AI, there can be an unsettling lack of nuance in the process. Even as AI continues to evolve, there’s an ‘uncanny valley’ element to it that persists – in other words, there’s a feeling that it’s not quite human and not quite ‘all there’. If you can sense that when working in ChatGPT in your various tasks, that’s just proof that it’s not able to fully replicate the important human aspects of hiring.

Some of the bigger decisions in recruitment – namely, who to offer the job to – should still be left to us lowly humans and not entirely left to AI or algorithm. You’re hiring someone to fill a new job and that’s high-enough stakes to warrant human-centric decision-making in at least some parts of the hiring process.

3. AI isn’t always accurate

If you’ve worked extensively in ChatGPT, MidJourney or another generative AI tool, you’ll find that it’s not always spot on in detail. Sometimes it’ll pull up a weird made-up statistic or quote as a “hypothetical example”, or it’ll create an image that’s not quite what you were looking for.

So when you’re using generative AI to create a new company policy or onboarding plan, put a second set of eyes on it – and make sure that set of eyes is an actual human with experience in human resources. That important oversight can make a big difference in catching those little things.

Evolve, but be smart about it

AI recruitment software enhances the process and will continue to as AI evolves. But responsible use of the AI is crucial to ensure a smooth-moving, efficient hiring process for both hiring managers and recruiters.

But the benefits do outweigh the risks by and far. You could choose not to integrate AI recruiting tools and platforms into your overall strategy but you run the risk of falling behind your competitors when attracting top-tiered talent to your organization.

Alternatively, you could go all-out AI in your process, which clearly has problems of its own.

The choice is up to you, of course. Choose wisely.

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5 ways ChatGPT hurts HR – and 3 ways it helps https://resources.workable.com/tutorial/chatgpt-hurts-and-helps-hr Mon, 22 May 2023 14:42:59 +0000 https://resources.workable.com/?p=88462 Artificial intelligence (AI) is a major trend in the world of work, with professionals in many industries buzzing about tools like ChatGPT. However, the increasing popularity of AI also raises an important question: to what extent can, or will, bots like ChatGPT replace human workers? Many HR professionals are understandably nervous about these changes, wondering […]

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Artificial intelligence (AI) is a major trend in the world of work, with professionals in many industries buzzing about tools like ChatGPT. However, the increasing popularity of AI also raises an important question: to what extent can, or will, bots like ChatGPT replace human workers?

Many HR professionals are understandably nervous about these changes, wondering how AI might impact their jobs. To get to the bottom of it, the team at JobSage tried an experiment to see how well ChatGPT would do with management. We prompted the chatbot with 15 sensitive management scenarios, then had professionals in law, HR, and management rate the responses.

Needless to say, our experiment confirmed that ChatGPT can’t replace a human manager – 40% of its responses earned a failure rating, while 60% were in the acceptable range. Still, in addition to these shortcomings, we did reveal ways that AI could potentially help.

We’ll break down our findings for you, including both how ChatGPT can’t replace HR professionals outright, as well as how it can provide support in your day-to-day management tasks. Let’s dive in!

5 ways ChatGPT can’t replace HR pros

Although ChatGPT is designed to be somewhat emotionally aware and appreciative of the input it receives, it’s still a robot. It lacks a human touch, let alone a sense of professionalism, which limits the types of responses it can give. Here are some of the major ways that ChatGPT fails to measure up to a human HR pro.

1. Lacks empathy in some areas

This is by far the biggest issue to come out of our experiment: ChatGPT tends to lack empathy in how it responds to sensitive situations.

For example, when prompted to write a termination letter for an employee with performance issues, the bot not only compared the employee to their colleagues in a discouraging way, but also was incredibly harsh in tone.

While it’s important to be firm and direct in workplace situations like this, it’s just as important to understand the human behind the performance issues. Simply put, when the “manager” doesn’t have a heart, it’s hard for it to consider the impact of its words.

Subject: Termination of Employment due to Performance Issues
Dear [Employee Name],

I regret to inform you that your employment with our company will be terminated, effective immediately. After careful consideration and evaluation, it has been determined that your work performance has not met the expectations set for your role. Specifically, your work ethic and productivity are not on par with your colleagues, despite repeated feedback and performance coaching.

We understand that this news may come as a surprise to you, and we want to assure you that this decision was not made lightly. Our company has high standards for our employees, and unfortunately, your performance has not met those expectations. As a result, we must take action to ensure that our company remains competitive and successful.

We will be providing you with [specify any severance package or benefits]. Additionally, we will provide you with a reference letter to assist you in your future job search.

We wish you all the best in your future endeavors, and we hope that you will be able to use this experience as a valuable learning opportunity for future professional growth and development.

Sincerely,

[Your Name]
[Your Title]
[Your Contact Information]

2. Doesn’t always share specific examples

A certain level of detail is necessary in professional communication, especially when you’re asking employees to meet performance goals, or terminating someone for performance or budgetary issues.

In various scenarios, including terminating an employee and improving a lacking work culture, ChatGPT failed to provide any specific examples or benchmarks to help employees understand what hard work or poor performance actually look like.

Subject: Embracing a More Intense Work Culture to Stay Ahead
Dear Team,

As you are all aware, the competition in our industry is fierce, and the landscape is changing rapidly. To stay ahead, we need to be able to pivot quickly, adapt to change, and perform at our best every day. We cannot afford to rest on our laurels or fall behind our competitors.

To achieve this, we need to embrace a more intense work culture. We need to work harder, smarter, and with more focus and determination than ever before. We need to push ourselves to the limit and strive for excellence in everything we do.

We understand that this may not be comfortable for everyone, and some of you may feel that you are not cut out for this level of intensity. If that is the case, we want you to know that we understand and respect your decision. We are committed to creating a work environment where everyone can thrive and grow, and we realize that not everyone is suited to a high-intensity culture.

However, we also want to stress that those who are willing to embrace this new culture will have opportunities for growth and development, both professionally and personally. We will be providing support, training, and resources to help you succeed and reach your full potential.

We believe that we can achieve great things together, and we are excited about the possibilities that lie ahead. If you have any questions or concerns, please do not hesitate to speak with your manager or HR representative.

Thank you for your commitment and dedication to our company.

Best regards,

[Your Name]
[Your Title]
[Your Contact Information]

3. Doesn’t exercise discretion as needed

Whether it’s for personal privacy or to protect the company, some topics are meant to be treated sensitively. A human HR professional knows not to share things like an employee’s personal details or the company’s trade secrets openly.

But AI doesn’t always have the discretion to know what’s okay to share and what isn’t. For example, when prompted with an employee’s concerns about pay equity, ChatGPT shared details about another employee’s compensation.

Subject: Addressing Concerns about Salary
Dear [Employee Name],

I understand that you recently became aware that another employee with similar experience is making more money than you. I wanted to address this concern and provide some context around our company’s compensation policies.

First and foremost, I want to assure you that we value your contributions to our company and appreciate your dedication to your role. We understand that salary is an important factor in your job satisfaction, and we want to make sure that our compensation policies are fair and competitive.

The salary difference between you and the other employee was not intentional, and it happened due to unique circumstances. We were in a desperate situation when we hired the other employee, and they asked for a higher salary. At the time, we made the decision to agree to their request in order to fill the position quickly, but it was not reflective of our standard salary structure.

It’s important to note that our company has strict policies around salary increases and we cannot adjust salaries outside of our standard compensation policies at this time. We will take steps to ensure that we communicate more transparently and consistently about our compensation policies in the future.

We understand that this news may be disappointing, but we hope that you can understand the situation we are in. We are committed to ensuring that all employees are compensated fairly and equitably, and we will continue to evaluate our compensation policies to ensure that they align with industry standards.

Thank you for bringing this to our attention, and please let me know if you have any further questions or concerns.

Sincerely,

[Your Name]
[Your Title]
[Your Contact Information]

4. Doesn’t suggest face-to-face opportunities

Even if many workplace functions can be handled remotely, in some situations, nothing replaces a human touch.

In many of its responses, ChatGPT didn’t offer employees any opportunity for face-to-face meetings.

This was especially inappropriate in cases like bereavement and diversity, two scenarios where face-to-face meetings can be crucial in helping an employee feel supported.

Subject: Termination of Employment due to Performance Issues
Dear [Employee Name],

I regret to inform you that your employment with our company will be terminated, effective immediately. After careful consideration and evaluation, it has been determined that your work performance has not met the expectations set for your role. Specifically, your work ethic and productivity are not on par with your colleagues, despite repeated feedback and performance coaching.

We understand that this news may come as a surprise to you, and we want to assure you that this decision was not made lightly. Our company has high standards for our employees, and unfortunately, your performance has not met those expectations. As a result, we must take action to ensure that our company remains competitive and successful.

We will be providing you with [specify any severance package or benefits]. Additionally, we will provide you with a reference letter to assist you in your future job search.

We wish you all the best in your future endeavors, and we hope that you will be able to use this experience as a valuable learning opportunity for future professional growth and development.

Sincerely,

[Your Name]
[Your Title]
[Your Contact Information]

5. Contradicts itself at times

Although it can write fairly appropriate responses to a variety of prompts, ultimately, ChatGPT doesn’t really know what it’s saying, per se. AI is about processing rather than understanding – it can be programmed to respond to an input with an output, but it doesn’t necessarily know the meaning of either.

Because of that, we found contradictions and confusing and redundant language in ChatGPT’s responses. For example, in a letter outlining a new employee monitoring system, ChatGPT assured employees that the “system is not intended to be used to monitor or micromanage employees,” seeming to forget that it was talking about a “monitoring system” by name.

Subject: New Employee Monitoring System
Dear [Company Name] Team,

I wanted to take a moment to let you know about an important change that we are making to our operations. As of [date], we will be implementing a new employee monitoring system that will allow us to better track productivity and ensure that we are meeting our goals as a team.

The new system will allow us to see when employees are online and what they are working on, which will give us a better understanding of how work is being done across the company. This will help us identify areas where we can improve productivity and efficiency, and will allow us to provide targeted support and resources to teams and individuals who need it most.

We want to assure you that this system is not intended to be used to monitor or micromanage employees, and we will be following strict guidelines and policies to ensure that your privacy and confidentiality are protected. We recognize that everyone works differently and we want to ensure that our monitoring system is used only to improve operations and support employee productivity.

We understand that this may be a significant change for some of you, and we want to encourage you to reach out to your managers or HR representatives if you have any questions or concerns. We are committed to working with you to ensure that this transition is as smooth as possible.

Thank you for your hard work and dedication to [Company Name]. We are confident that the new employee monitoring system will help us achieve even greater success as a team.

Best regards,

[Your Name]
[Your Title]
[Your Contact Information]

3 ways ChatGPT can help

We’ve proven that ChatGPT can’t exactly replace HR professionals, but that doesn’t mean it can’t help in some of your day-to-day tasks. Here are three ways that using AI can support your work.

1. Addresses legalities

Some of ChatGPT’s most successful responses came from how it addressed legalities, from a sexual harassment investigation to a change in the company insurance provider.

It seems to handle these topics well, possibly because legalities tend to have very specific requirements and parameters.

Feeding the AI specific information about your company policies in your prompts can help tailor these kinds of responses even more.

Subject: Change in Insurance Provider
Dear [Company Name] Team,

I am writing to inform you of a change to our health insurance provider. We understand that healthcare costs are increasing and that this is an issue that affects us all. In an effort to keep our benefits costs manageable, we have decided to switch to a new insurance provider.

We know that change can be difficult, and that some of you may be disappointed that we are not staying with our previous provider. We want you to know that we carefully considered all available options and made the decision that we believe is in the best interest of our company and our employees.

While we understand that some of you may have a preference for our previous provider, we believe that our new provider will offer quality coverage at an affordable price. We will be holding informational sessions in the coming weeks to provide more details about the new insurance plan and answer any questions you may have.

We encourage you to review the plan documents carefully and reach out to our benefits team if you have any questions or concerns. We want to reassure you that we are committed to providing competitive and valuable benefits to our employees, and that this change will not compromise the quality of the care you receive.

We appreciate your understanding and support during this time of transition. Please know that we are here to support you and answer any questions you may have as we make this change.

Best regards,

[Your Name]
[Your Title]
[Your Contact Information]

2. Handles company-wide messaging

The more uncomplicated and universal a topic is, the more likely it is for ChatGPT to give a good response.

The AI did well in scenarios where it had to describe blanket workplace policies that required straightforward action on an employee’s part, like toning down political rhetoric and committing to a more diverse workplace.

Subject: Reminder on Appropriate Use of Internal Messaging Platform
Dear [Company Name] Team,

I hope this email finds you well. I wanted to take a moment to remind everyone about the appropriate use of our internal messaging platform. While we encourage open communication and discussion, we have recently received reports of discussions around politics becoming heated and disrespectful.

We understand that politics can be a topic of interest and discussion, but it’s important to remember that we are a diverse team with a variety of viewpoints, beliefs, and backgrounds. As such, it’s crucial that we treat each other with respect and professionalism in all of our communications, both in person and online.

We ask that all team members remember to be thoughtful and considerate in their online interactions, keeping in mind that the internal messaging platform is a professional tool intended for work-related discussions. Please do not engage in personal attacks, derogatory language, or other forms of disrespectful behavior that may offend or upset others.

We encourage open dialogue and healthy debate, but it’s important to do so in a respectful manner that does not disrupt our work environment or interfere with our productivity. If you have any questions or concerns about the appropriate use of the internal messaging platform, please do not hesitate to reach out to your manager or HR representative.

Thank you for your cooperation and professionalism in this matter. We value each member of our team and look forward to working together in a productive and respectful environment.

Best regards,

[Your Name]
[Your Title]
[Your Contact Information]

3. Deals with uncomfortable situations

Though its lack of empathy holds it back from handling some situations sensitively, ChatGPT responded fairly well to situations involving employee complaints and termination. It was especially well-rated in how it handled terminating an employee due to financial constraints.

ChatGPT can’t replace a manager in these situations – especially given that 77% of professionals say layoffs should be handled in person – but it can provide some structure and support as far as how to broach uncomfortable topics.

Subject: Termination of Employment due to Financial Constraints
Dear [Employee Name],

I regret to inform you that due to financial constraints and a decrease in revenue, we must make the difficult decision to terminate your employment with our company effective immediately. This decision was not an easy one, and we understand the impact it may have on you and your family.

We value the contributions you have made to our company and appreciate your hard work and dedication to your role. Unfortunately, the current economic situation has left us with no other option but to make this difficult decision.

We want to assure you that this decision is in no way a reflection of your performance or the quality of your work. It is simply a measure we have to take to ensure the long-term viability of our company.

We will be providing you with the severance package, which includes [specify the details of severance package] as a token of appreciation for your contribution to the company. Additionally, we will provide you with a reference letter to assist you in your future job search.

Please let us know if you have any questions or concerns, and we will do our best to address them. We wish you all the best in your future endeavors.

Sincerely,

[Your Name]
[Your Title]
[Your Contact Information]

Final thoughts on using ChatGPT in HR

As tools like ChatGPT are becoming more ubiquitous and refined, it’s worth investigating how they can help out in your workplace. Ultimately, however, AI is just that – “artificial,” never quite capturing the human touch.

So, while it can do some simpler tasks, most situations that HR professionals deal with are just too complex for AI to handle – a testament to how valuable our human resources truly are.

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Candidate experience metrics FAQ https://resources.workable.com/tutorial/faq-candidate-experience-metrics Fri, 15 Sep 2017 13:58:17 +0000 https://resources.workable.com/?p=23948 Here are frequently asked questions and answers on candidate experience metrics to help you create a welcoming hiring process for candidates and strengthen your employer brand: What is candidate experience? How do you measure the candidate experience? What is applicant experience? How do you measure the applicant experience? What is candidate feedback? What is a […]

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Here are frequently asked questions and answers on candidate experience metrics to help you create a welcoming hiring process for candidates and strengthen your employer brand:

What is candidate experience?

The term “candidate experience” refers to candidates’ overall impression of your recruitment processes. From the moment candidates browse your careers page, until they receive a job offer or rejection email (or not hear back at all), they are forming an opinion about your company and how you treat candidates. Many share their opinions on sites like Glassdoor or with friends and colleagues, which can impact your reputation as an employer.

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How do you measure candidate experience?

To get insight into your candidate experience, turn to candidates directly. If possible, hire a third-party research company that can create objective measurements and surveys. Alternatively, create a candidate experience survey yourself, using an online survey tool (e.g. SurveyMonkey, Typeform) and send it to candidates and new hires. Here are some sample questions:

  • Did the job description help you understand the role?
  • What did you like/dislike about your interview process?
  • How would you characterize your communication with recruiters/hiring managers through email or phone?
  • Would you apply for a future opening at our company?
  • Would you encourage a friend to apply to work at our company?

Keep in mind that new hires may be eager to impress, so their results may be skewed positive. Also, frustrated candidates may refuse to fill out your survey, but they may share their experience on social media and Glassdoor. Track those reviews to get a rounded view of your candidates’ impressions.

What is “applicant experience”?

Applicant experience is candidates’ overall impression of your job application process. This impression is influenced by:

  • Your job description. Applicants should understand the role they are applying for. Your job description should be clear, concise and provide all important information for applicants (e.g. job duties, requirements, job location.)
  • Your job application form. Effective application forms are short, clear and ask relevant questions. Applicants quit lengthy forms with unnecessary or complicated fields.
  • Your jobs page. Your potential candidates should be able to find your job openings and application forms easily. Make sure links to your careers page are visible and job listings are easy to navigate.
  • Your response to applications. At the very least, applicants expect to get an email confirming that you received their application. If you’re using an Applicant Tracking System, you can send a bulk reply to applicants you didn’t invite to interviews to thank them for applying.

How do you measure the applicant experience?

One way to measure the effectiveness of your job application forms is to track your application abandonment rate. This metric shows you the percentage of candidates who started filling out your forms but never actually applied:

If this metric is higher than you’d expect, consider shortening your application process. Add fewer or more relevant questions and measure how those changes affect your application abandonment rate. To gain insight into other aspects of the applicant experience, add relevant questions to your candidate experience survey.

What is candidate feedback?

Candidate feedback refers to your communication with candidates who you chose not to hire. Candidates expect companies to inform them about whether they are rejected, and possibly offer feedback on how they did during the hiring stages they participated in (e.g. how they performed on a pre-employment test.) But employers often neglect to contact rejected candidates and they don’t offer interview feedback for fear of upsetting them or inviting lawsuits.

Giving feedback is worthwhile when employers construct their responses carefully. That way, companies show candidates that they value candidates’ time and take their applications seriously.

What is a career page conversion rate?

A career page’s conversion rate is the percentage of your career page’s visitors who applied to your job openings. To measure your career page conversion rate, divide the number of unique visitors on your career page within a specific time frame by the number of applications you received within the same period. For example, if 1,500 job seekers visit your careers page in a month and 200 of them applied to your jobs, your monthly conversion rate is 200/1,500 = 13.3%.

Google Analytics is a good way to track unique users. Google’s User Explorer feature gives you even more detailed information about how people interact with your careers site.

How do you improve career page conversion rates?

To improve your career page conversion rate, take actions to make your page more attractive and functional. Here are a few suggestions:

  • Display your jobs prominently. Help candidates navigate through your job listings within a minimum number of clicks.
  • Aim for a hassle-free application form. Use a short, straightforward application with a few relevant and concise qualifying questions.
  • Showcase your culture. Demonstrate what makes your workplace a good option for job seekers.
  • Talk about your benefits. Mention both standard and unique benefits that are important to candidates.
  • Offer job seekers inside information. Include testimonials from employees to add a human touch to your page.
  • Build a mobile version of your careers page. Being able to look through jobs and apply through mobile devices is convenient for candidates and helps you attract job-seekers on the go.

Measure your careers page conversion rate consistently over time and especially after a specific change (e.g. page redesign.)

What is application time?

In recruiting terms, “application time” is the time it takes for a job seeker to complete their application for a job. Some employers require candidates to upload their resumes and cover letters, while others have application forms with multiple fields for candidates to fill out. Application forms take longer to complete, but they help companies better screen candidates through qualifying questions.

Lengthy applications risk driving away good candidates whose time is limited. Avoid asking candidates to answer irrelevant questions or fill out dozens of fields with information available in their resumes. Aim for a couple of qualifying questions and the absolute minimum number of required fields in your forms.

How do you measure application time?

Data analysis tools (e.g. Google Analytics) can tell you how much time candidates spend on your application form page. But trusting this data may not be a good idea, since some candidates abandon their application without completing it or complete it with interruptions.

A good way to know your application forms’ “time to fill” is to time yourself filling it out. Get into the mindset of the candidate and fill out all fields from beginning to end. If it takes you longer than you’d expect, shorten the application form by asking these questions:

  • Are all the fields necessary?
  • Are we asking for information that we don’t need at this stage?
  • Are we asking for information we can find on resumes and social profiles?
  • Does the format make sense (e.g. multiple-choice vs. open-ended questions)?
  • Are we asking for information that isn’t pertinent (e.g. college grades)?

What is a candidate experience survey?

Candidate experience surveys measure how satisfied candidates are with your recruitment process. Recruiters use candidate feedback to improve their hiring and enhance employer brand. Use online tools, like Typeform and SurveyMonkey, to build anonymous surveys. Include questions like:

  • How accurately did our job ad reflect the role you discussed with our hiring team?
  • Was email and phone communication prompt and effective during our hiring process?
  • What was the biggest issue you faced during our hiring process?

Build your survey questions based on who your respondents will be. For example, if you want to survey applicants, ask questions about the clarity of your job ad, application process and careers page. When surveying candidates who interviewed with you, add questions about your interview process too.

More Recruiting Metrics FAQs:

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5 tips on making workplaces LGBTQ inclusive https://resources.workable.com/tutorial/making-workplaces-lgbtq-inclusive Sun, 11 Jun 2023 17:00:49 +0000 https://resources.workable.com/?p=80465 It’s what you do that matters, not what you say you are going to do. When you’re looking at making your workplace more LGBTQ inclusive, you need to look at your full employee lifecycle – from where you source your candidates through to how you integrate employees at all levels of the company. Here is […]

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It’s what you do that matters, not what you say you are going to do. When you’re looking at making your workplace more LGBTQ inclusive, you need to look at your full employee lifecycle – from where you source your candidates through to how you integrate employees at all levels of the company.

Here is what you can do to foster a truly inclusive workforce in your organization.

Making workplaces LGBTQ inclusive

Let’s start by looking at the numbers. A Human Rights Campaign survey found that:

  • 46% of LGBTQ workers are closeted at work
  • Half of non-LGBTQ employees reported there were no openly LGBTQ employees in their company
  • 1 in 5 LGBTQ workers have been told or had coworkers imply that they should dress more feminine or masculine (compared with 1 in 24 non-LGBTQ workers)
  • 54% of non-LGBTQ workers said that they would be very comfortable working with an LGBTQ coworker; of those who wouldn’t be very comfortable, a majority said it was because they “didn’t want to hear about their coworker’s sex life.”

LGBTQ employees are not comfortable everywhere they work, and there are some misperceptions out there. No one wants or needs to hear about their coworker’s sex life, which shouldn’t even be an issue on the table regardless of preference.

We share five tips on how to make your workplace more LGBTQ inclusive:

1. Speak with your pocketbook, not your rainbow logo

It’s easy to change a logo, put up a flag, or tweet about happy Pride Month. But LinkedIn took a step further and started paying the heads of their affinity groups $10,000 a year for the extra work. This demonstrates their desire to support all diversity groups, including LGBTQ groups.

Nothing says real support and inclusion like cash which recognizes the hard work these employee resource group leaders put in.

2. Be thoughtful about pronouns

This is a hot button issue at work, and you need to tread carefully. For example, look at the following exchange on Twitter:

Katrina Kibben: One of my Pride wishes this year is to ban the phrase “preferred pronouns.” They are not preferred. This isn’t steak or shrimp. It’s a human’s identity.

Dr. “Coach” Dawn Reid #ReidReady: I respect how you feel and I ask if you can consider preference is about a label choice. I.e., My son is non-binary. He has a pref of they/she/he depending on his affect. It’s his pref of a social label in the moment. Not who he is as a person.

Katrina Kibben: Every experience is different. I respect it. For me? My first thought is that your child may be code-switching for their safety (I do it too), not changing pronouns.

Dr. “Coach” Dawn Reid #ReidReady: Agreed. It’s different for each person. Code switching is another topic. We all do that for communication clarity. The original term/use is from linguistics. And that’s not it for them. It’s his preference. We are talking about this now.

In other words, there is no way to get it right. An October 2020 survey by Tallo found that 88% of Gen Z candidates think it’s important for recruiters to ask them their pronouns. But many Baby Boomers and Gen Xers find it offensive to ask their pronouns. This leaves you to guess, but there are some things you can do.

Listen to what people want to do. Respect and use their pronouns. (But it’s not reasonable for an employee to expect everyone to follow regular pronoun changes.) Allow people (but don’t require) to list their pronouns on email signatures and other work-related things.

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Creating a safe and equitable workplace starts with hiring. That's why we've developed solutions to cultivate inclusivity and support diversity at every stage of the hiring process.

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3. Don’t make assumptions

Does someone look gay? Is that person trans? Whisper, whisper, whisper. This type of thing makes for a very unwelcoming environment for everyone.

Instead, make sure your staff understands employees treat every other employee and client equally across the board. Everyone gets respect. If you allow people to bring personal items to decorate their cubicles, then everyone gets to bring a family picture – regardless of what their family looks like.

Make sure you schedule and provide promotions and perks based on performance and seniority, not the perception that so-and-so needs a bump in pay because his wife just had a baby. If an employee announces the impending birth of a baby, don’t speculate about just how that baby was conceived or carried. Instead, just say, “Congratulations! Let me get you the FMLA paperwork!”

4. Remove bias from your recruiting process.

EPM Scientific gave five tips for reducing bias in hiring. These are:

  • Anonymizing resumes in the review process
  • Encouraging validated pre-employment testing
  • Pre-employment testing, such as work samples, predict job success.
  • Encouraging a diverse interview panel and hiring committee
  • Challenging bias in recruitment and hiring decisions

All these things help you ensure you hire the person who is best for the job regardless of their race, gender, religion, sexual orientation, age, or national origin. Letting candidates know you do through these processes helps them feel like they have a chance based on their skills.

 

5. Educate your leadership on the benefits of diversity

You can only increase LGBTQ candidates when you have a welcoming environment. But, to make a welcoming environment, senior leadership needs to be on board. Presenting the business case for making workplaces LGBTQ inclusive will help.

People who have to hide their identities at work experience more stress. Higher stress results in more days off and an increase in medical costs. It’s saving you money to have a welcoming environment.

Consulting giant McKinsey reported in May 2020 that companies with diverse leadership have higher financial returns than those that don’t. While they looked only at gender and race, it stands to reason that bringing in people with different sexual orientations would bring additional viewpoints that would help the company reach different audiences and support all employees.

Finally – candidates, especially Millennials and Gen Z, want to work for inclusive organizations and leaders. They’ve made that clear. So make sure you let them know what your company is doing to ensure everyone feels comfortable.

The critical point of all this is that everyone deserves a job based on their knowledge, skills, and abilities. Everything else should be irrelevant. This means ensuring that everyone is welcome in your company. A simple concept that goes far.

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How to send recruiting emails to candidates: An FAQ guide https://resources.workable.com/tutorial/faq-recruiting-emails Wed, 07 Jun 2017 17:27:06 +0000 https://resources.workable.com/?p=15925 Effective email communication with candidates helps you build a strong brand, both as an employer and as a recruiter. From reaching out to passive candidates, to rejecting candidates with grace, our guide on recruiting email manners will help improve your communication with candidates. Here are some frequently asked questions about how to email candidates: Who […]

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Effective email communication with candidates helps you build a strong brand, both as an employer and as a recruiter. From reaching out to passive candidates, to rejecting candidates with grace, our guide on recruiting email manners will help improve your communication with candidates.

Here are some frequently asked questions about how to email candidates:

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Who should email a passive candidate about an open position: a recruiter or a hiring manager?

Both options work, as long as the email is relevant and personalized.

A recruiting email from a hiring manager or CEO may come as a pleasant surprise to potential candidates who are used to communicating with recruiters. Alternatively, recruiters are more experienced with writing emails that capture recipients’ attention.

No matter who hits “send,” recruiters and hiring managers should collaborate when sending cold emails to passive candidates. Hiring managers know whether a potential candidate’s background fits the role. Recruiters know how to pitch the company and role to candidates, without sounding too technical or too generic. They’ll also know to include a GDPR-compliant privacy notice when they contact EU candidates for the first time.

Who should email a referred candidate for an open position: a recruiter or a hiring manager?

Both options work, as long as the email is transparent, carefully crafted and mentions the name of the person who made the referral.

Choose what works best for your company, based on your hiring processes and referral policy. It’s best for the recruiter to send emails to referred candidates, so they can provide additional job-related information to pique candidates’ interest. If the referred candidate already knows about the open role and the hiring team identifies the individual as qualified, the hiring manager can speed up the process and directly schedule an interview by email.

How quickly should recruiters respond to candidate inquiries via email?

As a general rule, recruiters should try to reduce waiting time to a minimum, while making sure all replies are accurate. But, recruiters should prioritize each email differently, depending on their type. For example:

  • Interview scheduling emails: Prioritize interview scheduling emails. If a candidate wants to reschedule an interview, reply as soon as possible to set up a new appointment.
  • Interview feedback emails: Interview feedback emails to candidates may need to wait for a response until the respective hiring stage is complete. In the meantime, send a quick reply politely explaining that the process is ongoing and that you will follow up later.
  • Interview update emails: Recruiters may want to make exceptions for candidates they would like to keep “warm.” If a potentially good fit asks for an update on their status, you should reply as soon as you can, to keep their interest.
  • Post-job offer emails: Continue to communicate promptly even after candidates have accepted a job offer. If new hires have questions about next steps and paperwork, direct them to the most appropriate person (e.g. the hiring manager or an HR manager.)

How many passive candidates should I email for a hard-to-fill role?

When sourcing passive candidates for hard-to-fill roles, focus on quality, not quantity. Instead of sending generic emails en masse, send two or three cold, personalized emails to qualified potential candidates who are likely to be interested in your job.

For hard-to-fill roles, source potential candidates on social media, craft targeted Boolean strings and dig deeper into portfolio sites and resume databases. You could also ask for referrals from your network and current employees. Once you’ve found a good fit, invest the time to write a personalized message.

RelatedSourcing on Google: Boolean search for recruiters

Track your time-to-fill rate for each position, so that you know the optimal number of candidates you should contact in the future for this type of role.

What are some tips for emailing candidates?

Here’s how to improve your emails to candidates, from first time cold emails to follow ups:

  • Be concise: Your emails to candidates should be brief and clear. Stick to 200-250 words to keep candidates’ attention focused on your message.
  • Be professional: Keep your language formal. Emojis, slang and abbreviations in emails may turn candidates off, even if your company tone is usually casual.
  • Be accurate: It’s off-putting for candidates to receive an email addressed to the wrong recipient. Always proofread your email subject lines before sending, especially if you’re using templates.
  • Be courteous: Respect candidates’ time. It’s best to avoid emails after office hours or on weekends. If you’re in a different location to you candidates, keep time zones in mind and communicate during mutual working hours.
  • Be tactful: Avoid emailing candidates’ work accounts. Use their personal emails, instead, or contact them via LinkedIn, if you don’t have their personal email address.
  • Be compliant: If you’re contacting EU candidates, you need to comply with the General Data Protection Regulation (GDPR). Send candidates a link to your privacy notice and let them know why you’ve collected their data.

How can I improve my email response rate?

When crafting your email, make sure you follow basic business-writing rules. Candidates are more likely to respond to a recruiting email if the message:

  • Starts with an engaging subject line.
  • Is free of grammar and spelling errors (e.g. spells the candidate’s name correctly.)
  • Clarifies the position you’re hiring for.
  • Includes a specific call to action (e.g. “Would you be available for a quick chat about the position this week?”)
  • Gets straight to the point.
  • Strikes a friendly, yet professional tone.
  • Is personalized for each candidate.

Candidates are more likely to open and reply to emails from people they already know. So, if you’ve previously met (for example, if they’re past candidates, if you’ve interacted with them through social media or if you share a mutual connection), mention this in your email.

How can I measure the success of my recruiting emails?

Recruiting email metrics will help you identify areas to improve your communication with candidates. Here are the most important rates you should track:

  • Open rate: The percentage of recipients who open your emails.
  • Response rate: The percentage of recipients who reply to your emails.
  • Click-through rate: The percentage of recipients who click at least one link in your emails.
  • Conversion rates: The percentage of recipients you interviewed, offered a job and hired.

Email tools help you monitor these metrics and test whether your messages are effective.

Do personalized emails to candidates have more impact?

Yes. Candidates skim generic cold emails that don’t explain why this “amazing job opportunity” might interest them. Personalization will help your messages stand out. Potential candidates want to know:

  • What’s in it for me?
  • How does this position align with my background?
  • Why does this recruiter have an interest in hiring me?
  • Why should I consider a call or meeting with this recruiter?

Template emails make recruiting more efficient, but can turn off potential hires, if they’re not customized. Take the time to write a thoughtful message that candidates will appreciate and remember.

What are some ways to personalize recruiting emails?

Learn about the person you are trying to recruit and be genuine. There are many ways to do this, both online and offline. Here are a few tips:

  • Customize your subject lines with the recipient’s name.
  • Gather information about potential candidates using various sources (e.g. social media, blogs and portfolio databases) and mention a job-related accomplishment that caught your attention.
  • If you’ve previously met, remind them of how and where, and explain what prompted you to reach out.
  • For referrals, mention the name of your mutual connection in the subject line or early in your message. (e.g. “We are looking to hire a [Job_title] and [Employee_name] mentioned that you might be a good fit.”)
  • Avoid clichés (like “I was impressed by your profile”). List their specific achievements instead.

Avoid getting too personal in your communication, though. Only use job-related information you found online. You want to grab candidates’ attention and show them that you invested time to learn about them, but in a professional way.

For EU candidates, make sure to follow guidelines of the General Data Protection Regulation (GDPR) when collecting personal data on candidates.

What should I include in a phone interview invitation email?

Phone interviews are often part of initial candidate screening phases. Here’s what to cover in a phone interview invitation email to candidates:

  • Introduce yourself by name, title and company.
  • Remind candidates about the position they applied for.
  • Explain what the phone call will cover (e.g. “I’d like to give you some more details about the role” or “I’d like to get to know you a bit better and clarify some details about your resume.”)
  • Provide the name of the interviewer and the estimated duration of the call.
  • Suggest available days and times for the call and ask for confirmation. Make sure you use the correct time zones to schedule interviews.
  • If necessary, mention what else the candidate needs to know about the interview (e.g. “The interview will follow a structured interview format.”)

Follow a similar outline if you’re inviting candidates to a Skype or video interview. Make sure you have candidates’ phone numbers and/or Skype account details before the interview.

RelatedStructured interview questions: Tips and examples for hiring

What should I include in an interview email?

Here’s what you should include in your interview invitation email:

  • Introduce yourself by name, title and company.
  • Thank candidates for applying and remind them of the exact role they applied for.
  • Explain broadly what the interview will cover.
  • Provide the name(s) of the interviewer(s) and the estimated duration of the interview.
  • Suggest available days and times for the interview and ask for confirmation from candidates.
  • Include the exact location of the office where the interview will be held (if necessary, attach a map with directions.)
  • Let candidates know what they will need to bring with them (e.g. ID or completed interview assignment.)
  • If necessary, mention what else the candidate will need to know about the interview (e.g. “You will be tested on your knowledge of Excel.”)

Make sure your email signature includes your contact details for candidates to easily reach out.

What should I include in a job offer email?

A job offer email (or letter) should be both informative and engaging. Here’s what you should include in your emails to increase job offer acceptance rates:

  • A warm introduction (e.g. “It’s my pleasure to offer you the position of [Job title] at [Company name].”)
  • The position’s details (job title, working hours, department and manager.)
  • Contract length (if applicable.)
  • Salary and benefits.
  • Company documents (like company policies, employee handbook or employment terms that your candidate needs to sign.)
  • A specific timeframe for when you would like to hear back from the candidate.

A job offer email template that’s easy to customize for every position will save you time. If the candidate has already accepted your offer (e.g. over the phone), you can tweak your email and make it more of a welcome message.

What should I include in a candidate rejection email?

A rejection email lets candidates know they won’t advance in the hiring process. It should also aim to end the hiring process on a positive note. Here’s what you should include in a candidate rejection email:

  • Inform them that they won’t move on to the next hiring stage.
  • Briefly explain the reason(s) for rejection.
  • Share additional feedback (especially if the candidate made it to the last stage.)
  • Mention something you liked about the candidate.
  • Thank them for their time and wish them well.
  • Let them know if you’d like to keep their resume for future openings.
  • Suggest connecting on LinkedIn or invite them to keep in touch.

When should I call a candidate instead of sending a rejection letter or email?

No matter how you choose to reject a candidate, never leave them guessing. The way a company rejects candidates can make or break its reputation.

Choose to reject candidates by phone, instead of email, when:

Related: Post-interview rejection letter sample

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How to hire salespeople https://resources.workable.com/tutorial/hiring-salespeople Thu, 06 Oct 2016 13:53:03 +0000 https://resources.workable.com/?p=6653 Salespeople are always in high demand. Companies that master the art of hiring the best among them have big opportunities for success. Here’s some advice for how to hire salespeople who are great for your company: How to source salespeople Get referrals Referred employees are often the best hires in any kind of job. Salespeople are no […]

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Salespeople are always in high demand. Companies that master the art of hiring the best among them have big opportunities for success. Here’s some advice for how to hire salespeople who are great for your company:

How to source salespeople

Get referrals

Referred employees are often the best hires in any kind of job. Salespeople are no exception. Sales managers or directors with experience will probably know a lot of good candidates who they worked with previously. Team members in various departments might also have some promising connections.

Advertise in niche job boards

Although you can find great candidates in popular job boards like Indeed and Monster, you could also try job boards that specialize in sales talent. More targeted job ads through job boards like SalesHeads.com and SalesGravy.com can help you make your job openings visible to the right applicants.

Get creative

If you were a developer, you could occasionally stumble upon a “we’re hiring” ad carefully hidden inside a website’s code. Companies like Flickr have used this trick to attract coders. The same creative approach could be used for attracting salespeople. These ideas don’t usually cost anything, so you can come up with a bunch of them and experiment.

Want more detailed advice on sourcing for all kinds of roles? Download our free sourcing guide.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

How to attract salespeople

Approach them effectively

According to Glassdoor’s 2014 sales professionals survey, reaching out to salespeople through social media is the most effective sales recruitment strategy. Sourcing through social media sites like LinkedIn, Twitter and Facebook can result in many candidate leads. Salespeople are also likely to respond well to cold-calling, since it’s a part of their job. So, once you’ve found their contact details, you should send them an email or give them a call.

Post clear and attractive job descriptions

You can find guidelines for writing compelling job descriptions that apply to every position. But to attract a sales audience, there are a few extra things to consider:

  • Tone matters. Salespeople are usually energetic and action-oriented. Job descriptions that use lots of active verbs and describe a variety of responsibilities in an enthusiastic manner are likely to catch a salesperson’s eye.
  • Say what’s important. According to Glassdoor’s study, career growth and company culture are very important to salespeople. Give them details about the position’s career path and introduce your company culture in your job description.

Related: How to post a job on Glassdoor

  • Be transparent. Job ads that don’t mention a company’s name, location and other important details are likely to fall short of candidates’ expectations. Be honest and tell them what they need to know.

If you’re wondering where to start, you could take a look at sales job description templates for various sales positions like sales executives, sales coordinators and account managers.

Communicate honestly about the position

If candidates were attracted by a transparent job description, they expect the same transparency in every interaction with your company. They want to hear about the positive and negative aspects of a position. For example, salespeople (especially if they’re millennials) are likely to want training opportunities. If training isn’t an option, it’s best to tell candidates ahead of time. Otherwise, you might not be able to retain the people you hire.

How to evaluate salespeople

Look for important qualities

A proven sales track record might be a good place to start for experienced positions. But, it shouldn’t be the only thing that matters. Qualities may differ according to position. For example, you’ll probably want sales managers with leadership skills and deep market knowledge. But requirements might be different for sales representatives. They don’t need experience as long as they’re equipped with a strong will and competitive nature. Here are a few general qualities all salespeople should possess:

  • Coachability
  • Strong motivation
  • Competitive nature
  • Organizational skills
  • Rejection tolerance
  • Communication skills
  • Aptitude in building rapport
  • Ability to grasp customer requirements
  • Ability to work independently and take initiatives

Add a sales assessment to your hiring process

Resume screening and interviews are the main pillars of any hiring process. Unfortunately, they can’t predict quality of hire on their own. Combining them with tests and assessments is a good way to add more objectivity to the process.

For salespeople, there are many assessments to choose from. For example, the TriMetrix sales assessment test can be useful for hiring and coaching sales teams. Other similar options include the Objective Management Group (OMG) assessment, salesassessment.com and the Profiles Sales Assessment.

More: How to assess sales representatives

Ask effective interview questions

Structured interviews can be more valid and reliable than unstructured interviews. You can ask and score interview questions that correspond with important qualities you’re looking for. Salespeople should be able to communicate well and be pleasant and enthusiastic. Experienced professionals are likely to have interesting answers to behavioral questions. If you’re hiring for sales managers or directors, it might be a good idea to ask them who would be the first person they’d hire for their team. Professionals who have developed their teams effectively in the past will have a couple of names ready.

You could also include a sales simulation in your interviews. Give candidates a product or object and ask them to sell it to you. This approach might be useful if you want to assess potential. If candidates show they can think on their feet and come up with the right questions to ask, then they’ll probably be successful on your team.

Find out if they really want the job

It’s important that salespeople believe in their company and the products or services they sell. Otherwise, their enthusiasm will slowly wane. Pay attention to their demeanor during their interview. They should appear interested and engaged. Do they seem to grasp the purpose of your product or services?

Candidates should also ask smart questions. Do they want to know more about your competitors, sales strategies and future plans? Those are the people who’ll be more committed to achieving high results.

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8 new techniques to hire and retain military veterans https://resources.workable.com/tutorial/hiring-and-retaining-military-veterans Mon, 08 Nov 2021 14:00:33 +0000 https://resources.workable.com/?p=81849 There’s no shortage of standard advice offered in books, articles, websites, and at conferences regarding hiring veterans and you may have already applied these ideas to your company’s business practices. Standard advice may not give you the competitive advantage you need in an active job market, however. So now you’re looking to do more – […]

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There’s no shortage of standard advice offered in books, articles, websites, and at conferences regarding hiring veterans and you may have already applied these ideas to your company’s business practices. Standard advice may not give you the competitive advantage you need in an active job market, however. So now you’re looking to do more – to be different, to get more creative, and to get a leg up on your competitors, especially in a talent crunch.

As industrial/organizational psychologists with years of experience in the military and in corporate hiring and co-editors of the recent book, Military Veteran Employment: A Guide to the Data-Driven Leader, we are here to offer new ideas and suggestions to take your veteran hiring and recruiting to the next level.

First, some good news: research shows that many companies talk about hiring veterans. However, not many companies are putting their words into action when it comes to a research-informed approach to hiring veterans. Even fewer companies are executing programs targeted at veterans – the smaller the company, the less that they are doing.

For example, in a survey of employers by the Edelman global communications firm, only 23% of employers said that they saw veterans as strategic assets for their companies and only a little more than two out of five (43%) said that they are receiving enough veteran applications.

Here are some suggestions to improve your veteran hiring efforts, whether you are just getting started or already have a robust dedicated effort in place.

  1. Update your job descriptions
  2. Look at vets’ transferable skills
  3. Track your hiring pipeline data
  4. Learn about the military’s culture, values, and language
  5. Capitalize on veterans’ networks
  6. Utilize your customer support team
  7. Don’t overlook military spouses
  8. Focus on retention as well

1. Update your job descriptions

Focus on experiences and competences and avoid listing years in a position or certificates or diplomas as requirements or qualifications for the role. Many veterans may lack academic degrees or formal certificates but have nevertheless gained the relevant experience and skills that you need.

For instance, ask yourself why your job descriptions dictate a master’s degree or six years of experience? Are these critical to the position or do they merely serve as a signal of what you want to see in candidates?

Take the time to re-think who can do the job and break the job down into the absolutely required critical constituent knowledge, skills, abilities, and competencies, and then list these in your ads.

Not only will this help with your veteran hiring efforts, but it will benefit your hiring members of other populations that may not have the formal education but do have the right skills.

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Build inclusive hiring practices

2. Look at vets’ transferable skills

About half of military members want to leave their military occupation and do something different in the civilian world. The RAND Corporation has conducted extensive research on the transferability of military skills and new ways to connect military occupations with civilian ones.

RAND’s work highlights that employers should not assume that an infantryman is only qualified to be a cop because the prior service member carried guns. Many infantrymen have become successful computer technicians, salespeople, managers, and even comedy writers.

Learn to see past an applicant’s military occupation to their skills and experiences and learn how your company can utilize these in different occupations.

3. Track your hiring pipeline data

Monitor your candidates at every stage to identify where you lose or gain veterans throughout your talent pipeline. Look at the demographic make-up (including veteran status) at each stage of hiring to see if there is a fall-off at a certain stage.

For instance, do you get enough veterans applying? Are your recruiters sourcing veterans? Do you have a sufficient percentage at each step but then their percentage decreases because of the interview?

Find out what your numbers look like so that you can address the area where the shortfall begins.

4. Learn about the military’s culture, values, and language

If you understand the culture, values, and language of the military – and share that knowledge with your business leaders and hiring managers – you’ll more effectively engage your military veterans. Research from the Center for a New American Security shows companies that make the effort to understand and honor the military culture and military family experiences do a better job of recruiting and retaining their veteran employees.

Make sure your recruiters who work with veterans understand the military – and if you have veterans in your company, see if they want to serve as recruiters, brand champions, or want to advise your company on its efforts.

5. Capitalize on veterans’ networks

Word of mouth will be your most effective tool for recruiting and retaining veterans. Veterans have learned to trust comments from other veterans and military members.

A pro-veteran web page or brochure – with flags and pictures of soldiers – will mean nothing to a veteran if they have heard negative comments about your company from current veteran employees. Make sure you deal honestly with veterans, respect the military and its culture, take care of military families, and utilize their skills well.

Also, encourage your current veteran employees to share their experiences with other veterans who might be interested in working for your company. For example, JPMorgan Chase & Co. created a series of videos where existing employees explain how they use their military skills in their jobs. Here’s one of those videos.

https://youtu.be/FEEH9nM65uA

6. Utilize your customer support team

Your reputation as a company can influence your brand as an employer. Create a military-focused customer support team (made up of veterans or military spouses) and train other agents to recognize nuanced military terms and offer extensions on payment or other special treatment for military family customers.

If a military spouse mentions that they may have difficulty paying a bill because of a PCS (in military terms, a permanent change of station or relocation) or because the spouse has been deployed overseas, have the call transferred to your military team. These agents will be able to speak to them in the right ‘language’ with proper contextual understanding and offer extensions or other special handling.

When the military member starts looking for employment, the spouse that received payment extensions or other special handling will have a positive feeling about the company and will recommend them as a good place to work.

Building a positive brand and employee value proposition is important for all companies and even more important when working within the military and veteran communities.

7. Don’t overlook military spouses

Veterans will understand that companies that take care of military families will be good places to consider for their own employment. We also suggest being inclusive of spouses of currently serving members of the military and veterans – often termed “military spouses”.

Military spouses are a well-educated and often under-utilized talent population that frequently relies on tight military community networks to find employment and support due to the demands of a military lifestyle.

Make an effort to hire and retain military spouses by understanding that the gaps in their resumes may be caused by frequent moves for their spouse’s career and that their experience may not be reflected in a traditional resume or standard metrics. And, to help spouses who move frequently with their families, offer remote or distributed work options where possible.

8. Focus on retention as well

Many companies have learned how to hire veterans, but few can successfully retain veterans in their companies. Data from LinkedIn demonstrates that while veterans may have higher turnover than non-veterans during their first year of employment, the rate drops to less than that of non-veterans once they stay for more than a year. In fact, overall, they stay 8.3% longer in their initial place of employment than non-veterans do.

Veterans remain with their initial employers 8.3% longer than non-veterans.

 

Here are some suggestions to improve retention:

Provide a sense of purpose or mission.

Many veterans self-select into the military because they want to serve something greater than themselves. The need to support a mission doesn’t end when they take the uniform off.

Provide your veteran employees with a new mission or purpose and fulfill this innate need for them. Communicate your company’s mission to your employees so each employee can see their direct “line of sight” to fulfilling that mission. Leadership should not only communicate this vision but help each employee see how they personally drive it as leaders.

Understand that veterans have finely honed “BS” detectors

Be open and transparent with your veteran employees. Don’t try to couch the truth or avoid difficult conversations – especially since veterans are skillful at identifying lack of transparency after their time in the military and will be carrying that over into the civilian world.

Being accustomed to a strong culture of leadership and development, veterans are used to direct feedback, to hearing bad news directly, and adapting quickly to fix the situation.

Provide frequent and regular feedback

Military members do not wait around for an annual performance review. Service members are used to having formal “After Action Reviews” after every operation and informal check-ins or “azimuth checks” regularly. Take care with your veteran employees to provide informal feedback regularly.

A rich well of talent

Veterans are a vastly undertapped resource in our society – and a rich well of skill to fill those important roles in your organization. These ideas will help you ensure your veteran hiring and retention programs will be highly successful. Good luck!

Kristin N. Saboe, Ph.D. is an Army veteran, nationally recognized leader, award-winning psychologist, public speaker, and strategist. While an officer and Research Psychologist in the Army, she deployed to Afghanistan and served as a staff officer at the Pentagon. Her writing, research, and community involvement focuses on veteran and military spouse employment, human performance optimization, leadership, and well-being in both military and civilian settings.

Nathan D. Ainspan, Ph.D., has researched, written, and spoken extensively about military-civilian transitions and veterans’ civilian employment. He is currently the Senior Research Psychologist with the Military-Civilian Transition Office (MCTO) at the Department of Defense. His work focuses on improving civilian employment opportunities for returning service members and the psychosocial benefits that employment provides to wounded warriors and injured veterans.

More reading: How to hire veterans

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What is workforce planning, and why is it important? https://resources.workable.com/tutorial/workforce-planning Thu, 27 May 2021 17:22:49 +0000 https://resources.workable.com/?p=80204 Table of contents: What is workforce planning? What is involved in workforce planning? How to create a workforce plan What is workforce planning? Workforce planning is the people side of planning, but some businesses skip it, thinking that people will just appear when needed. Workforce planning aligns core business goals with people strategy. It makes […]

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Table of contents:

What is workforce planning?

Workforce planning is the people side of planning, but some businesses skip it, thinking that people will just appear when needed. Workforce planning aligns core business goals with people strategy. It makes no sense to plan on a new product launch next year without thinking about R&D, supply chain, and sales staff.

Workforce planning is the tool you use to ensure that alignment.

What is involved in workforce planning?

The Chartered Institute of Personnel and Development (CIPD) identifies the critical points of workforce planning as follows.

  1. Reduce labor costs in favor of workforce deployment and flexibility
  2. Identify and respond to changing customer needs
  3. Identify relevant strategies for focused people development
  4. Target inefficiencies
  5. Improve employee retention
  6. Improve productivity and quality outputs
  7. Improve employees’ work-life balance
  8. Make recommendations to deliver strategic value through talent

This article will break down these points and how they apply to your business.

1. Reduce labor costs in favor of workforce deployment and flexibility

Labor is often the highest cost for businesses outside of manufacturing. Some estimates put labor costs at 60% and even 70% of expenses. With these costs, planning to reduce costs while increasing flexibility is critical to continued success.

This isn’t advocating for low-balling employees or providing rotten benefits for employees. It’s about getting the right people in the correct positions. An engaged, competent, happy employee will cost less than an unhappy, unqualified employee. Remember, turnover is expensive as well.

2. Identify and respond to changing customer needs

The classic case study of a company that didn’t respond to customer needs is Kodak. As the king of film, Kodak had digital technology early but decided to focus on film, thinking digital was a fad. It wasn’t, and the company struggled for survival, dropping from a peak of 145,000 employees to 5,000 as of August 2020.

Human resources departments need to be a bit of a fortune-teller to accurately predict workforce needs. Because SHRM doesn’t issue crystal balls, HR needs to work closely with each department to help predict needs and create plans for meeting these. Open communication between HR and each department is critical.

3. Identify relevant strategies for focused people development

The very premise of workforce planning is that business changes, and because business changes, people need to change. Figuring out talent gaps and plans to fill those gaps is a core function of workforce planning.

People development needs to happen before the need exists. Remember, you can go out and search for the “unicorn” candidate to fill a need immediately, but it’s often more manageable if you plan and develop an employee to take care of that specialty skill gap – if you do it right. This can mean training classes, graduate programs, or stretch assignments.

4. Target inefficiencies

If you’ve ever heard “we’ve always done it that way” as an explanation, then you know that the business has inefficiencies that can be rooted out. Good HR will ask; “What should we stop doing?” as well as “What should we do?”. You can find inefficiencies in all areas of the business.

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5. Improve employee retention

Turnover is expensive – not only does it take time and money to find, interview, and onboard a new employee, training them can take months. Good HR focuses on retaining employees who have potential. (You shouldn’t retain just to retain – if someone is a toxic employee, giving them more technical skills won’t eliminate their toxicity.) Creating career paths within the company can be an excellent workforce planning tool to aid employee retention.

6. Improve productivity and quality outputs

While managers need to figure out how to improve productivity and quality, HR can provide support. For instance, are there policies and procedures that can increase productivity and quality? What support do employees get for reaching their goals? When HR takes a look at the workforce, they can spot problems that decrease productivity. For instance, an employee who bullies their coworkers can destroy productivity in a department.

HR needs to plan to find, coach, or remove such employees, as well as helping managers find better ways to do things.

7. Improve employees’ work-life balance

Employees are at the center of workforce planning – without employees, all plans are worthless. You can increase your productivity by requiring everyone to work 80-hour weeks, but your turnover will shoot through the roof, and your quality will collapse.

Through making sure that employees have sufficient downtime and are supported at work, your workforce will be a lot more stable.

8. Make recommendations to deliver strategic value through talent

Sometimes managers can undervalue employees – they think if they can get someone cheaper, they should. But, good workforce planning demonstrates that you pay for top skills. While we use the word talent often in HR, you really should think about it in terms of skills. What skills do these employees have that can make a difference in your business?

Remember that treating employees right is a lot easier than trying to squeeze value out of people who are exhausted and burnt out.

How to create a workforce plan

This is more than just figuring out who you need to hire. There are many ways to approach this, but here are four critical elements that will make your workforce planning a success.

1. Understand the company’s mission and goals

Workforce planning doesn’t exist in a vacuum – it needs to support the company’s goals. Are you looking to expand across North America? Well, that’s quite different from a company that is content operating out of a single location.

The company’s mission matters as well. What’s the most important thing to the CEO, shareholders, employees, and customers? Make sure you have that answered before you move to step two.

2. Conduct a present gap analysis

This is a systematic method of understanding the gaps in the organization. What is missing? While workforce planning focuses on the people side of the business, keep in mind that a gap analysis looks at all business areas, not just skills and talent.

People aren’t at their best unless they have the equipment, training, and support they need. This is looking at the situation now. Remember all the points above – you need to look for improvement in all these areas.

3. Project for the future

This involves speaking with company leadership and involving every unit in the business. You’re looking for where the growth will be and where the workforce will shrink. You want to determine what skills the company will need in the coming years, not just now.

4. Conduct a future gap analysis

Knowing what you do about the current employment situation and the business’s goals and projected path, put together what the workforce will need and look at your gaps:

  • What do you need to reach these goals?
  • Do you need more employees?
  • What type of training will your current staff need?
  • Can you conduct this training in-house, or do you need people to receive formal training or even degrees?
  • Do you have a formal employee training and development company policy in place?

Make sure you look at external trends as well. In 2019, no one would have guessed the massive shift toward remote work, but now, you’d be remiss not to consider where the workforce will be in the future. Will employees continue to work remotely or will they expect to? If so, is your company prepared to support people in other states? Or do you want to limit hiring to your local area, regardless of where they work?

Of course, there are many more things that you can do to plan for your workforce’s future, but these will get you a solid foundation. And, one last note: remember to be flexible. Plans change, and your workforce planning documents need to flex as the world changes as well.

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ATS integrations: the benefits and examples https://resources.workable.com/tutorial/ats-integrations Thu, 02 Jun 2022 12:58:27 +0000 https://resources.workable.com/?p=85196 When adding an ATS to your tech stack, it’s worth considering how much it can integrate with your existing softwares and solutions. Here’s everything you need to know about ATS integrations and examples. What is an ATS integration? ATS integrations allow you to connect your applicant tracking system (ATS) to other apps in order to […]

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When adding an ATS to your tech stack, it’s worth considering how much it can integrate with your existing softwares and solutions. Here’s everything you need to know about ATS integrations and examples.

What is an ATS integration?

ATS integrations allow you to connect your applicant tracking system (ATS) to other apps in order to create a seamless expansion of the tools, features, and functionality that help streamline the workflow associated with talent acquisition and onboarding.

What are the benefits of adding ATS integrations?

Applicant tracking systems allow you to manage the hiring process from start to finish — reducing time-to-hire and improving the experience for everyone involved. ATS integrations take all of the benefits automation has to offer to the next level, resulting in a software solution that can do the following:

Speed up the candidate application process

From automatically publishing job postings to providing tools that allow your team to quickly review resumes and provide feedback, the right ATS integrations add more efficiency to the application phase of the hiring process.

Promote better candidate engagement

Using automation for data entry, interview scheduling, updating social media, and to set up triggers for actionable next-step tasks improves accuracy and enhances communication with potential job seekers.

Increase hiring credibility among candidates

ATS integrations can help enrich the profiles of applicants, making it easier for stakeholders to review and share information to identify the most qualified candidates quickly.

Accelerate the onboarding process

Integrating a human resource management system (HRIS) to your ATS adds efficiency to the onboarding process by streamlining steps like background checks and drug screening processes.

Help the newly hired get started faster

ATS integrations help empower your new hire by providing the access, tools, and permissions to support success on their first day and beyond.

Maximize productivity and reduce time-to-hire

Using an integrated solution to handle time-consuming administrative tasks supports hiring managers by allowing them to focus their efforts and experience on more important aspects of the recruiting process, like identifying and engaging with top talent to improve the candidate experience.

Common ATS integration examples

The most helpful ATS integrations for your team are largely dependent on your workflow, but consider the following possibilities:

Business communication platforms

Integrating your ATS with a business communication platform like Slack creates one central conversational hub that makes it easier for members of the hiring team to review and discuss resumes, share feedback about candidate interviews, and offer updates on the timeline and decision-making aspects of hiring.

eSignature platforms

Expedite the act of signing on the dotted line with an eSignature integration like Docusign. Automate the action of generating an offer letter and collecting signatures to execute contracts with more ease and efficiency for everyone involved.

Background check platforms

Complete the hiring process with confidence by integrating a background check platform like Checkr to automatically conduct background checks on your new hire.

An ATS integration makes it easier to automate this part of the process; just set up a workflow that initiates a background check once a signed offer letter is received.

ITSM tools

Integrating your ATS with an ITSM tool like ServiceNow helps transform the many steps of the onboarding process into a seamless experience. Create a workflow that initiates actions to set your new hire up with the software and equipment necessary for their workday.

Need integration ideas?

ATS integrations enhance your recruitment software, which ultimately optimizes your entire hiring process. Maximize productivity, attract and attain top talent, and eliminate the challenges associated with talent acquisition by finding the perfect tools for your team.

Workable partners with the most popular companies in HR and can help make your hiring process as smooth as possible. Click now to try our free trial.

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Ask the Evil HR Lady: Workplace tensions after Roe v. Wade overturned https://resources.workable.com/tutorial/ask-the-evil-hr-lady-workplace-tensions-after-roe-v-wade Thu, 14 Jul 2022 16:01:52 +0000 https://resources.workable.com/?p=85981 Q: I thought we were a pretty apolitical office right up until the Supreme Court overturned Roe v. Wade. Now it seems like everyone is a political activist, and feelings are hurt. Is there any way to reduce the political tension in the office? Yes, and it starts with leadership. First, it’s vital that you […]

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Q: I thought we were a pretty apolitical office right up until the Supreme Court overturned Roe v. Wade. Now it seems like everyone is a political activist, and feelings are hurt.

Is there any way to reduce the political tension in the office?

Yes, and it starts with leadership.

First, it’s vital that you know the facts surrounding Dobbs v. Jackson (the case that overturned Roe v. Wade). Your employees may or may not care about the facts – today, people seem to prefer whatever creative meme appears in their social media feed. But here are the facts.

Dobbs did not outlaw abortion. It returned the decision to the states, so every state is now subject to its own laws.

  • Only 5% of people report abortion as their top concern when it comes to voting
  • 40% support the Dobbs decision
  • 56% oppose the Dobbs decision
  • 4% are unsure
  • Support swings strongly based on political affiliation
  • 88% of Democrats oppose the decision
  • 70% of Republicans support the decision
  • All 50 states allow abortion when there is a threat to the mother’s health
  • There are currently more than 100 bills in various state legislatures – expect change

If your business operates in multiple states, you could have employees with very different situations. But it’s important to consider that even if you operate in the bluest of blue states or the reddest of red states, you likely have people working together from each side.

Now that you know the facts, let’s devise a solution for making things less tense at work.

Treat your employees like kids

This may seem like odd advice, but schools try to teach their teens how to communicate with each other when there is a contentious subject. You can easily transfer the principles that teenagers learn to your business.

Train your employees to remember the following things:

Don’t make it personal. While your employees may have personal experiences with abortion, try to focus on the policy implications rather than the personal ones. You’re mad/happy at what the Supreme Court did, not what your coworker did.

Avoid putting down the other person’s ideas and beliefs. You may have very strong feelings one way or the other, and you may be 100% convinced that your opinion is the right one. People on the other side feel the same way. Assume everyone came to their opinion out of the best of intentions. Never say, “you just want to control women” or “you just want to kill babies.”

Use “I” statements to communicate how you feel, what you think, and what you want or need. “I think that our state should implement X policy because…” is a much better way to approach this than, “you are just trying to [do a terrible thing] by creating this policy.”

Listen to the other point of view. Remind your employees that before they move on in the discussion, they need to be able to restate the other person’s position to their satisfaction. This keeps you from operating on your assumptions and makes you stay in reality. Remember, your coworkers are humans and not just talking points like politicians.

Stay calm. This is the most important thing you can do to keep a conversation. The louder you get, the less people listen to you. If you can’t stay calm, it’s time to exit the conversation.

Tell everyone to get back to work

Employees don’t have the right to discuss politics at work! In fact, with a few exceptions, employees in the private sector don’t have free speech while on the clock. You can tell them to leave the discussion for after work.

This can be a bit harsh, though. Rather than banning the topic, I recommend redirecting them back to the task at hand. “We’re never going to finish this report on wastewater if we keep focusing on politics.”

Remember state and federal laws

While employees don’t have the right to free speech at work, they have the right to be free from discrimination based on religion or lack of religion.. So, you can’t fire or discipline someone who disagrees with your position (or the company’s) if their objections are due to religion – yours or theirs – unless it would cause an undue hardship on the company.

For instance, if your company is one of the many that said they would cover the costs for an out-of-state abortion and your payroll person says it would violate her religious conscience to process the payments for that, you’d have to prove that having someone else do that task would be an undue hardship on the business before you could take negative action.

Likewise, if your company adopts a pro-life stance and wants everyone to stand in a picture proclaiming that your companies support life, you’d have to prove it was an undue hardship to the company to have someone not in the picture if she can argue that this stance is based on your religious beliefs. You can’t punish someone for disagreeing with you based on religion.

Some state laws go further and protect not only religious views but political views as well. For instance, California prohibits discrimination based on political views while North Dakota and Colorado outlaw discrimination against any lawful activity done outside of work. And Louisiana? You can’t discriminate against political views including your employee running for office.

So, if your loud-mouthed employee is leading marches in the street, as long as the march is legal, Colorado and North Dakota employers have to ignore it and ensure there is no retaliation.

If you want to take any disciplinary action against someone because of their views on the Dobbs decision, please consult with a local employment attorney to make sure you aren’t violating the law.

Related: Can we discuss politics or other controversial topics at work?

Set an example

The most important thing here is for HR and other leaders to set an example. If you’re rude, tear people down who disagree with you, or can’t focus on your work, then the rest of the company will follow. If you’re polite, disagree without being disagreeable, and focus on your work, everyone else will follow.

And while abortion is the hot topic right now, the midterm elections are heating up, so setting a good standard for political discussions now will benefit your company through the November elections.

Have an HR or workplace-related question for the Evil HR Lady? Email contact@workable.com with “Evil HR Lady” in the subject heading and it may be featured in an upcoming article!

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How to post a job on Upwork https://resources.workable.com/tutorial/upwork-post-a-job Wed, 07 Jul 2021 16:37:45 +0000 https://resources.workable.com/?p=80629 Here’s what we’ll cover: What is Upwork? How much does it cost to post a job on Upwork? Upwork job posting reviews How to post your job on Upwork Posting to Upwork using Workable Frequently asked questions about Upwork What is Upwork? Upwork is a platform that pairs freelancers with employers searching for assistance on […]

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Here’s what we’ll cover:

  • What is Upwork?
  • How much does it cost to post a job on Upwork?
  • Upwork job posting reviews
  • How to post your job on Upwork
  • Posting to Upwork using Workable
  • Frequently asked questions about Upwork

What is Upwork?

Upwork is a platform that pairs freelancers with employers searching for assistance on projects that vary by time commitment, industry, and skill level. Employers post job listings with an in-depth description of their project and the type of freelancer they’re looking for. Upwork provides a matching service that automatically suggests qualified freelancers for your project.

Freelancers can also send bids or proposals for your project. Either way, you end up with a selection of qualified freelancers who are interested in working with you.

How much does it cost to post a job on Upwork?

Upwork has both free and paid plans for employers, depending on your needs. The ‘free’ plan still involves small fees to Upwork for administration, but it won’t cost you anything to list your jobs. Their paid plan, starting at $49.99/month, gives you all the benefits of the free plan but with advanced Upwork support, and more opportunities to connect directly with freelancers. If you’re a larger company looking for a bulk posting plan, you can contact Upwork for a custom pricing plan.

Upwork job posting reviews

Upwork reviews are generally positive. Because Upwork connects freelancers with companies, reviews come from both freelancers and their clients. Each of these groups has a different perspective on the pros and cons of Upwork.

Positive reviews say that Upwork helped them find great freelancers to help them complete their projects. Freelancers say that Upwork connects them with clients and helps them make a living. For freelancers just starting out, Upwork offers the advantage of holding payment in escrow, so that they don’t fall victim to scammers or phony clients. The sheer number of companies looking for freelancers on Upwork is also an advantage.

Negative reviews say that Upwork customer service can be poor. For freelancers, Upwork generally offers bottom-of-the-barrel pay and for that reason, many highly qualified freelancers choose not to work on the site. This means that quality of work may be lacking for companies hiring on Upwork— as the saying goes, you get what you pay for. Upwork also charges fees, and many freelancers are turned off by having to share a cut of their revenue.

How to post your job on Upwork

Join Upwork as an employer

To post a job on Upwork, you first need to create an employer profile. Use your professional email address to create an account and fill out relevant information about your organization.

Share details about your job or project

Click ‘create a new job listing’ and fill out the form with information about the job you’re hiring for. Keep in mind that these details will be shared publicly, so be honest about your project and share any relevant information that your future freelancer should know.

Once you’ve filled out the basics of the job listing, you’ll want to select a category and set requirements for experience, resume, and other criteria.

Post or save your job

Review the information for accuracy and style. When you’re satisfied with your job listing, you can post it or save the draft for later.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

Posting to Upwork using Workable

To save the hassle of posting to Upwork manually using the steps above, we recommend that you use Workable for your recruiting needs. Workable integrates seamlessly with job boards across the web to make posting as simple as the click of a button. After Workable posts your listing across a number of job boards of your choice, it aggregates candidate responses to your posts and presents them to you in an easy, searchable database that helps you instantly find the most qualified candidates. You can post a job to Upwork using an assigned job shortlink which allows you to track the numbers from Workable.

Don’t bother with posting on job boards one at a time. Try Workable today and see how our software can save your recruitment team time and money.

Frequently asked questions about Upwork

I’m looking for a full-time employee. Can I hire candidates on Upwork?

Unless you’re looking for a full-time contract employee for only a short, predetermined period of time or to complete a specific project with clear milestones, Upwork is not a good fit. It is a job board for freelancers, which means that candidates on Upwork will be looking for short-term or part-time projects. If you are looking for a full-time, permanent employee, try checking out a different job board like Indeed or ZipRecruiter.

Is Upwork legitimate?

Yes, Upwork is a legitimate site for freelancers and companies looking to work with contractors. They take steps to vet freelancers and companies, and can hold payment in escrow until the project is completed. That being said, as we discussed, some users do have complaints about Upwork customer service and how those complaints are resolved.

Is Upwork free?

Yes, you can post jobs or look for work on Upwork for free. Upwork does charge fees, which some users are opposed to.

Is Upwork international or limited to U.S. freelancers only?

Upwork is an international site, so freelancers from around the world are permitted to search for and accept work through the portal. If you prefer domestic freelancers only for language or time zone reasons, Upwork does offer you the option to specify U.S.- only candidates in your job listing.

Now you’re all set to post your job on Upwork! If you are overwhelmed by your options, contact us today to learn more about how Workable can streamline your recruiting process with Upwork and many other job boards.

Want to know more about posting jobs? Take a deep dive with our Ultimate Guide to Job Posting.

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Get ahead of the problem: establish a proactive management strategy https://resources.workable.com/tutorial/proactive-management-strategy Tue, 02 Aug 2022 13:19:03 +0000 https://resources.workable.com/?p=86203 Well, if you’re smart, you stop and get gas now. But, if you’re normal, you convince yourself that it will be easier to get up and leave 10 minutes earlier tomorrow morning to get gas on your way to work. This is almost always the wrong decision, and yet our desire to put something off […]

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Well, if you’re smart, you stop and get gas now. But, if you’re normal, you convince yourself that it will be easier to get up and leave 10 minutes earlier tomorrow morning to get gas on your way to work.

This is almost always the wrong decision, and yet our desire to put something off overwhelms logic, reason, and experience, resulting in a hurried morning where you curse yourself for not getting gas last night.

This is a minor example of what happens when you don’t tackle problems as soon as they arise. While getting gas on the way to work is a minor annoyance, it’s a small example of what happens when you don’t proactively tackle problems.

If you engage in this pain procrastination at work – not just on the way home from work – you’ll end up suffering the consequences. Here’s why proactive management is crucial to your success.

Proactive problem-solving saves pain in the long run

Let’s say you run a retail business. If you say that your doors open at 8:30, then you need employees to be there by 8 at the latest – otherwise, you can’t get everything done on time and get the doors open at 8:30.

You have a new keyholder who shows up at 8:05. You say nothing. Then it grows to 8:10. Then some days, she’s showing up at 8:25, and you finally crack and angrily tell her she has to be on time. She is now resentful – after all, why did you have to yell? The non-keyholding employees are annoyed because they have been standing outside, waiting for her to show up, and as such, they’ve started coming in later. Your employees’ morale drops.

Now, what would happen if you gave a brief reminder to your late employee that she has to be on time? If that didn’t fix it, you could work with her to find a solution. Maybe she has a child who must get on the school bus before she comes to work, and the bus has been late. Perhaps she’s just hitting the snooze button. You can’t solve the problem until you address it head-on.

But ignoring the problem can make it worse than just unhappy employees and a late opening. It can lead to a lawsuit.

Let’s look at this situation again. The keyholder starts coming in late, causing you problems. You’re non-confrontational and just drop hints that she must be on time. Finally, you can’t take it anymore, and you tell her if she doesn’t start coming in on time, you will have to terminate her.

She responds, “You’re punishing me because I’m pregnant!”

You can sputter that you didn’t know she was pregnant, or even if you did know, this is purely a decision based on bad behavior. But, without documentation and early correction, it looks like you’re only upset because she’s pregnant. Just imagine her attorney saying, “You never said anything about her timeliness before. Why did it only become a problem once she was pregnant?”

You can prevent a lot of minor problems.

Correcting people is not only time-consuming, but it can also be awkward. If you’re conflict avoidant, it can be almost painful to tell someone they’ve done something wrong. But, never fear! It turns out you can avoid a lot of problems by being proactive.

Here are a few things you can do when managing proactively.

1. Set very clear expectations

Mistakes go down when you tell your employees exactly what you want them to accomplish. Please note that this is not micromanaging. You set expectations and let them work it out themselves.

2. Give proper training

You might assume that everyone knows you should answer a business phone with, “Thank you for calling [Business Name]. This is [name].” But did you tell all your employees that? Or do you just get annoyed when someone answers the phone wrong?

3. Answer questions cheerfully

If you respond to a “Hey boss, what do I do about this?” with annoyance or anger, your employees will stop asking you and start guessing. If they start guessing, they will make mistakes and cause problems. Make yourself available, and tell your team that you’re available and willing to support them – especially your new hires.

4. Zero tolerance for bullies

By the time bullies reach employment, they’ve spent a lifetime perfecting their bullying skills and flying under teachers’ radar. How can you be expected to root them out? Well, the first thing is prevention. Don’t listen to gossip – the tool of the bully. Setting a standard of treating people fairly will help prevent bad things.

5. Communicate

If people know what is going on, they are far more likely to do the right things. If people have to guess? Well, sometimes they will guess wrong, and problems will result. This is especially crucial when working with distributed teams.

Get your procrastination under control

Mark Twain famously said, “Eat a live frog first thing in the morning, and nothing worse will happen to you the rest of the day.” Identify your live frogs – the things you absolutely do not want to do and do them first.

If you take care of those right away, they don’t fester and get worse. And they don’t hang over your head. You eat those live frogs, and then, whew! They aren’t there ribbitting at you anymore.

If you start with the most challenging, terrible things, you also discover their problems before they get out of control. This proactive management approach will save you time and anxiety.

What about “wait and see?”

Sometimes this is a great strategy. But you need to choose it. If you actively say, “I am not tackling this problem because it may resolve on its own,” that’s fine – as long as you can articulate how it might resolve. If you can’t, you’re not “waiting and seeing”; you’re avoiding.

Be proactive. Take control and take care of those little things immediately, and your life will be much easier in the long run.

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How to hire freelancers https://resources.workable.com/tutorial/hire-freelancers Fri, 21 Apr 2017 14:58:06 +0000 https://resources.workable.com/?p=11678 As the gig economy grows in stature in the world of employment, you’ll find yourself considering freelancers and contractors to fill crucial roles in your organization. This guide will help you source, recruit, and hire freelancers – including developers, programmers and more. If you want help with a short-term project, hiring a freelancer may be a […]

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As the gig economy grows in stature in the world of employment, you’ll find yourself considering freelancers and contractors to fill crucial roles in your organization. This guide will help you source, recruit, and hire freelancers – including developers, programmers and more.

If you want help with a short-term project, hiring a freelancer may be a good choice. You can save money on employment benefits and taxes associated with full and part-time employees, and still have access to the kind of expertise you need. Companies typically hire freelance developers, programmers, designers and writers.

Here’s our guide on how to hire a freelancer plus a few tips on how to make this arrangement work for both parties:

Hire freelancers online:

When looking for these professionals online, you have ample choices. Consider using:

  • Freelancing platforms. While the gig economy may not be a booming trend, you can still find many good writing, design and other creative freelancers online. Dedicated platforms let you explore freelancers’ profiles and post your projects. They also have rating systems to help you evaluate professionals based on reviews from previous gigs.
Freelancing Platforms
Upwork
Freelancer
Fiverr
Guru
Hubstaff Talent
  • Portfolio sites. Portfolio sites provide a glimpse into people’s best work. These sites are especially useful when you need to find creative professionals (e.g. freelance designers, copywriters and developers). Post a job, explore profiles and reach out to those interested in freelancing. You could also use Boolean search on Google to find profiles that match your criteria.
Portfolio sites
Behance
Dribbble
Carbonmade
Stack Overflow
GitHub
  • Social platforms. Apart from the usual suspects, like Twitter and Facebook, other platforms can be useful too. For example, on Reddit, you can use a subreddit to describe your project or find subreddits of people offering their services. Also, you can search sites like Meetup to discover groups created for freelancers.
Social Media
Twitter/ Facebook
Reddit
Meetup
LinkedIn

You could also directly post a job for freelancers on job boards or ad sites, like Craigslist and Indeed.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

Evaluate freelance candidates

Quality of work is the most important criterion. To evaluate a freelancer:

  • Read reviews. If you are using a freelancing platform, look into a freelancer’s reviews from clients. Find out if any issues have come up. If they have consistently low ratings, consider other freelancers.
  • Study their portfolio. Explore the projects they have worked on before. If you are looking for a certain level of expertise or specific skills, choose freelancers who have worked on projects similar to yours.
  • Offer a smaller paid project. Ask them to work on a part of the larger project you’re hiring for, or an independent task. Judge the quality of their work first-hand. Pilot assignments are especially useful when you’re hiring freelancers for big projects or thinking of putting them on retainer.
  • Meet them. A face-to-face with freelancers may not always be possible, but try to arrange an online meeting through phone or video. Talk to them, explain your project in detail and let them ask questions. The best freelancers will take care to understand your requirements and will suggest what they need to better complete the project.

How to manage freelancers

Contract employees who were hired to write a blog post or design a logo may be easy to manage. But, if you hire freelancers to help with larger-scale projects, you may need to put some extra thought into how to manage them properly.

Here are three tips for managing freelancers:

Communicate thoroughly

To communicate your expectations effectively, provide:

  • Deadlines. Since you may not be the freelancer’s only client, discuss and set deadlines so you can receive your work on time.
  • Milestones. Break large projects up into milestones – manageable sections for which freelancers get a portion of their overall payment. Milestones help you track progress and help your freelancers feel more secure. And, paying by output puts the focus on quality rather than the number of hours spent on work.
  • Vision. If you want a freelancer to redesign your website, let them know how you imagine it. Communicate your requirements upfront, and as clearly as possible, to make sure you are both on the same page.
  • Context. Describe how this task or sub-project fits into a larger project or strategy. A good freelancer will find ways to tailor their output to align with your overall business strategy.

Classify freelancers correctly

Freelancers are different from your employees in that they’re not bound to one particular employer. This means that they don’t receive the benefits that an employee does, but they also get to work on their own terms with little oversight.

When managing freelancers, it’s important to keep this kind of arrangement intact. Companies often misclassify their workers as independent contractors, although their work conditions indicate they are actually employees. The U.S. Internal Revenue Service (IRS) penalizes cases of misclassifications and as a result, some employers have to pay heavy fines, as well as back wages and taxes.

How you treat freelancers as a whole matters, and the criteria that courts use vary. But, generally, it’s best not to:

  • Dictate schedules. Specifying an output and deadlines is essential, but telling your freelancers how many hours to work or during which time frame may invite legal trouble.
  • Assign critical tasks. A freelancer’s work should not be an integral part of your production processes or the service your business provides.
  • Cover their costs. Independent contractors or freelancers make their own investments in a project and shoulder some risk of loss. Avoid paying for equipment, tools, training, transportation or other expenses.
  • Supervise their work. You could occasionally check in with your freelancer to receive an update on a project (whether off-site or on-site). But, it’s best to avoid asking them to follow specific work methods or report regularly to you.
  • Use a salary-like payment structure. Freelancers have different payment structures than employees. You could either pay by the hour or by output. Paying a flat amount periodically may turn your freelancers into employees, in the eyes of the law.
  • Be their only customer. Companies have little control over this, but a freelancer should not be economically dependent on you. Ensure you don’t give your freelancer so much work that they’re unable to get other clients.

Hire freelancers only when you need a specific project or task done. If you find that you need someone on a daily basis, or you feel the need to provide specific directions, hire a part-time or full-time employee instead.

Show your appreciation

If you’re satisfied with a freelancer’s work, make moves to keep them on your radar. In the future, you may need to hire them again for a project or even offer them employment. Here are a few things you could do:

  • Leave positive reviews on their profiles.
  • Thank them publicly through a social media account.
  • Refer them to a partner or affiliated business as freelancers.
  • Invite them to celebrate the end of a project they were part of.

All of these actions help demonstrate your respect for the work your freelancers do for you, and can only enhance your employer brand.

Freelancers bring expertise and experience when you need them. If you take some time to hire and manage freelancers properly, you will reap the rewards of a mutually beneficial collaboration.

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9 remote onboarding FAQs to level up your process https://resources.workable.com/tutorial/remote-onboarding-faq Tue, 14 Apr 2020 07:39:16 +0000 https://resources.workable.com/?p=74532 If onboarding remote employees is a brand new concept for you, then you’re probably wondering how to seamlessly – and easily – update your current processes to a fully digital environment. In this article, we’ve replied to nine frequently asked questions about remote onboarding to help you execute your virtual onboarding plan flawlessly. We’ve also […]

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If onboarding remote employees is a brand new concept for you, then you’re probably wondering how to seamlessly – and easily – update your current processes to a fully digital environment. In this article, we’ve replied to nine frequently asked questions about remote onboarding to help you execute your virtual onboarding plan flawlessly. We’ve also included tips from experts who have operated remotely, either partially or fully, for years.

Table of contents:

  1. How can a company adopt a virtual onboarding approach when it is not tech-savvy or/and doesn’t embody a learning culture?
  2. Can you share a sample agenda for a new hire for the first week of onboarding remotely?
  3. Do you conduct “culture trainings” to communicate what culture looks like at your organization? If so, what do these look like?
  4. How can you replace the experience of a new hire meeting coworkers over lunch?
  5. What is the most important thing we shouldn’t miss or the best learning/best practice you’d share with a company who is looking to onboard remote employees soon?
  6. How do you complete I-9s & W-4s remotely?
  7. What software do you recommend for remote onboarding?
  8. Do you have experience with hiring independent contractors? If so, does the onboarding look the same for them as it does for a W-2 employee?
  9. How can we execute drug tests that are required as part of onboarding?


1. How can a company adopt a virtual onboarding approach when it is not tech-savvy or/and doesn’t embody a learning culture?

If your company is not tech-savvy, you’ll need to invest some extra energy to lead the “tech way” – at least in the beginning. First off, do a thorough research to find what kind of software and tools you could use to onboard new hires successfully, and learn how they work. Opt for platforms that seem easy to use, match your business requirements, and integrate well with other platforms you’re planning to use. Use this list to find the tools you’ll need to communicate with remote employees virtually, such as a video-conferencing solution, and manage essential onboarding steps (e.g. completing HR paperwork).

But, how can you ensure that employees will learn how to handle these tools effectively, too? Melissa Bruno, VP Head of People at Stack Overflow, suggests organizing online class sessions where you can train new employees on how to effectively use these tools. This will boost their confidence in using tech gear, which according to Ryan Malone, CEO and Founder at SmartBug Media, is necessary, especially in a work culture that isn’t initially tech-savvy:

“What we found [at the company] is that if you mix mentorship and small videos and exercises, and give people small wins where they can create some momentum, then [onboarding is] not as daunting.”

In the absence of a learning culture, Melissa adds that even when there are not officially established onboarding trainings for new hires, there are always people who can voluntarily train or mentor their new colleagues on how to best utilize tech tools. She suggests identifying those employees and assigning them an active training role:

“In every single program in an organization, I look for my champions, the people who really care deeply about these things. I engage them, and then they go out. […] They share and spread the really great things that we’re trying to initiate in the organization. That’s how I would approach it.”

Go remote with Workable

Ensure a great new hire experience with our recruiting solution and its seamless integrations with onboarding tools and HRIS providers like BambooHR.

Start your remote hiring


2. Can you share a sample agenda for a new hire for the first week of onboarding remotely?

When onboarding new remote employees, during the first week you can focus on:

  • preparing gear and tools
  • completing necessary HR paperwork
  • explaining company culture
  • connecting with team members

Use this remote employees onboarding checklist as a guide to schedule the first week’s events and tasks. But don’t forget that you’re still onboarding in general – this how to build a new onboarding process guide and this onboarding new hire checklist will help you succeed.

Hope Weatherford, Head of Talent Attraction at InVision, describes her company’s remote onboarding process and which areas they focus on during the first few days:

Successful onboarding, of course, at the core of it all – whether remotely or not. This step-by-step new employee onboarding process guide will help you refine your strategy.


3. Do you conduct ‘culture trainings’ to communicate what culture looks like at your organization? If so, what do these look like?

It’s to be expected that a remote workplace has different norms and culture as opposed to a typical in-office one. There’s more room for flexibility, which even though it is worth savoring, it can also impact the employers’ – and employees’ – ability to set clear expectations and boundaries. That’s why you should dedicate the first onboarding days to showing the culture and company norms to the new hires.

As in the video above, Hope Weatherford, Head of Talent Attraction at InVision, shared tips on delivering ‘cultural trainings’ virtually, through official or less structured calls and video meetings (you can also jump to the video in question 2):

“The ultimate goal is to really teach our InVision operating system, and how we work, what our culture’s like, what you can expect; [it’s about] really being able to bring your whole self to work, which a lot of times you’re not able to do in an office setting. We talked about kids walking around or maybe a new puppy that you just got, that is barking in the background and wants to jump up and see you all day. Those are things that we expect. Those are things that we appreciate.”

Ryan Malone, CEO and Founder at SmartBug Media, says cultural marketing plays a pivotal role in understanding what type of family employees are joining. Moving to an earlier stage, you can demonstrate your culture to candidates early on, for example, at the interview stage or through your careers page and prepare them beforehand. Share glimpses of your daily virtual work life through posting photos and videos, and allow new hires to get a sneak peek into what a working day looks like at your company.


4. How can you replace the experience of a new hire meeting coworkers over lunch?

There are many creative ways to integrate new hires to your existing teams and nurture a friendly atmosphere among colleagues. For instance, Hope Weatherford, Head of Talent Attraction at InVision, suggests scheduling a weekly video call with a loose agenda, where employees can jump in to socialize:

“We call it Friday fun day and we just come in and we just chat about anything and everything; sometimes related to work, sometimes not. And sometimes there’s an agenda and most of the time there’s not. Jump in if you want, you don’t have to join if you don’t have time. And that’s been helpful as well.”

She also encourages employees to use video-conferencing tools for chit chat, too, and not just for scheduled work meetings.

Ryan Malone, CEO and Founder at SmartBug Media, sets up 20-minute calls with team members for new remote hires, where they can discuss non-work-related interests and get to know each other better. Also, you could plan a large-scale event, such as a corporate retreat, for all teams to get together and bond:


5. What is the most important thing we shouldn’t miss or the best learning/best practice you’d share with a company who is looking to onboard remote employees soon?

In the first days of onboarding, it’s important to keep employees motivated to understand company culture and goals, connect with co-workers, and gain new skills. Ryan Malone, CEO and Founder of SmartBug Media, says this is the first practice he introduces to nurture healthy communication among co-workers:

“The first thing that you do when you come here, is you set up a get to know you call, which is a 20-minute call with everybody at the company. And the only rule is you can’t talk about work. And it’s a way for people to figure out who their crew is and what they have in common with people, so that they can quickly get integrated into teams that are like social teams.”

He also advises managers to avoid providing the new members with an extensive list of videos to watch as part of their training – and instead, putting the onus on on-the-job learning. They should support new team members to build core job-relevant skills and learn their role’s primary tasks, to build confidence and feel valuable.


6. How do you complete I-9s & W-4s remotely?

Normally, employers should examine and verify I-9 forms only in the physical presence of the new hires*. But when you hire and onboard a remote employee, this is not always a feasible step. In these cases, the employer can assign an authorized representative, a notary, or partner with a I-9 completion center to fill-out the I-9 form on their behalf, in the physical presence of the employee. You can also use a software, such as i9advantage, to help you out with this process.

As for W-4s and other HR paperwork that doesn’t typically require physical presence, you can ask the employee to complete and sign them digitally. You can easily manage this process with a digital onboarding tool, such as Rippling, and by enabling an e-signature solution such as HelloSign.

* The DHS recently announced that during the COVID-19 pandemic, completion of I-9 forms in businesses where physical distancing precautions are being applied, can be temporarily examined virtually by the employer within three days after the initial hiring date, as long as certain criteria are met.


7. What software do you recommend for remote onboarding?

Rippling and Click Boarding deliver digital onboarding solutions that enable you to streamline onboarding effectively (and both seamlessly integrated to our recruiting solution). Other useful tools are:

  • An HRIS – e.g. BambooHR
  • An online chat platform – e.g. Slack
  • A video-conferencing tool – e.g. Zoom
  • An e-signature solution – e.g. HelloSign

Find more tech tools, easy to implement in the virtual workplace, in this guide.


8. Do you have experience with hiring independent contractors? If so, does the onboarding look the same for them as it does for a W-2 employee?

Melissa Bruno, VP Head of People at Stack Overflow, advises employers to follow these two steps when hiring independent contractors:

1) Consider moving to a global provider employment organization (PEO) to ensure compliance with the legal requirements of each jurisdiction or country (e.g. local tax laws or statutory benefits), and

2) Follow the same onboarding agenda from day 1, as you would with other employees. In her own words:


9. How can we execute drug tests that are required as part of onboarding?

Employee drug testing is a sensitive matter. Considering that drug testing rules vary in different countries and jurisdictions, it’s easy to lose sight of local laws and regulations. That’s why you should always consult with your legal counsel to ensure compliance and transparency for each individual case before requesting or conducting pre-employment drug tests.

If you have a drug-testing policy, all candidates, both in-office and remote, should know what to expect beforehand. Hand over the drug testing policy to them, including all the recent updates and individual steps they should follow. Once you’ve ensured you’re fully legal and compliant, you can set an appointment for them at a state-certified lab that conducts the drug screening process.

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How to post jobs on Trovit https://resources.workable.com/tutorial/post-trovit-jobs Wed, 07 Jul 2021 16:20:03 +0000 https://resources.workable.com/?p=80621 Here’s what we’ll cover: What is Trovit? How much does it cost to post a job on Trovit? Trovit job posting reviews How to post your job on Trovit Posting to Trovit using Workable Frequently asked questions about Trovit What is Trovit? Trovit is a job board aggregator, which means that instead of hosting original […]

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Here’s what we’ll cover:

What is Trovit?

Trovit is a job board aggregator, which means that instead of hosting original job listings, it collects job listings from many other websites and presents them together in a large, international database. Because of the sheer number of job boards Trovit pulls from, Trovit jobs can number more than 200 million at any given time. Job seekers can use Trovit to search across a number of job boards simultaneously.

How much does it cost to post a job on Trovit?

Because it is a job aggregator rather than a job board, employers cannot post jobs directly on Trovit. If you want your ad to appear in a Trovit job search, make sure you post it on a compatible job board or manually connect your company’s job board to Trovit’s database.

Trovit job posting reviews

Unlike some other job boards, Trovit is best suited for job seekers rather than recruiters or other HR staff. For this reason, reviews tend to focus on the user experience for job candidates.

On the positive side, Trovit has the advantage of size, housing millions of jobs for candidates to search through. It’s also an international site, so users can sort jobs by their country of origin or where they’d like to work. Positive reviews say Trovit helped them find a job.

On the negative side, many users report spam listings and scammers on Trovit. Because of Trovit’s sheer size and the fact that listings are hosted on other job boards, it can be a challenge for it to verify every single job listing that appears on its site. If you’re a job seeker using Trovit, it’s a good idea to use internet safety best practices and stay skeptical of any job that seems too good to be true.

How to post your job on Trovit

As we’ve discussed, there is no way to post a job directly on Trovit. However, there are still a few steps you can take if you want your job listing to appear in Trovit job searches.

Post your job on a compatible job board

Jobs listed on Trovit are pulled from many different job boards. If you’d like your listing to appear on Trovit, you can post it on an eligible job board such as ZipRecruiter or Jobleads. Trovit recommends searching on their website to see which job boards promote jobs in your area of interest, so that you can get a better idea of where exactly to post your listing.

Sync your native job portal with Trovit

If your organization has its own feed of job listings, you can arrange for your feed to sync with Trovit and automatically post new jobs to their site. Just follow the instructions on their Partners page. You can also use this option to promote certain jobs.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

Posting to Trovit using Workable

The easiest and most effective way to make sure your job posting appears on Trovit is to use Workable. Workable allows your organization to post the same job across multiple free and paid job boards simultaneously. Posting your job with Workable saves time and maximizes candidate exposure, increasing the chances that the best candidate will come across your job listing.

Even better, Workable collects and sorts candidate responses from many websites and presents them to you in one user-friendly, searchable database. There’s no easier way to find the most qualified candidates.

If you’d like to learn more about how Workable can simplify your recruitment process, click here.

Frequently asked questions about Trovit

Is Trovit free to use?

Trovit is free for anyone searching for jobs. For organizations looking to post jobs on Trovit, costs may be incurred from posting on a compatible job board or while advertising, but you don’t technically have to pay in order for your job to appear on Trovit.

Is Trovit legitimate?

Yes, Trovit is a legitimate website and not a scam. That being said, watch out for fishy job listings or anyone looking for your personal information. Trovit monitors jobs posted on its site and you can report any ad or posting that looks suspicious.

I live outside the U.S. Can I find a job on Trovit?

Yes. Trovit is an international job board aggregator. On Trovit’s home page, you can refine your search to your country.

How do I find a job on Trovit?

Use Trovit’s search features to look for job titles you think you’d be qualified for, or browse by category or region.

Now you’ve got everything you need to post your job on Trovit! If you prefer a simpler way of sharing your job to job boards across the internet, contact us for a Workable demo.

Want to know more about posting jobs? Take a deep dive with our Ultimate Guide to Job Posting.

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9 types of workplace culture: evolve your company mindset https://resources.workable.com/tutorial/workplace-culture Thu, 18 Aug 2022 14:05:13 +0000 https://resources.workable.com/?p=86294 We’re in a world where employers struggle to attract talent, younger generations demand a focus on wellbeing and everyone from employees to executives are resigning due to stress. We can no longer afford to ignore this opportunity to put big data into action. We agree on the What and Why. Now — and for the […]

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We’re in a world where employers struggle to attract talent, younger generations demand a focus on wellbeing and everyone from employees to executives are resigning due to stress.

We can no longer afford to ignore this opportunity to put big data into action.

We agree on the What and Why. Now — and for the foreseeable future — it’s about the How.

Armed with ample data and science on human behavior, we can thoughtfully design work experiences that fit today’s employees through clear, dedicated systems that preserve culture and wellbeing.

By integrating these nine dimensions into talent acquisition, onboarding, retention, performance rewards and values — to name a few — we can shift our mindset on what is truly possible in the modern era of work.

What is ‘culture’?

From a behavior analyst’s point of view, we know that we cannot change or measure what we cannot define. A first priority is to understand what exactly we mean when we use this term.

Culture is defined in terms of the environment in which an individual or group of individuals behaves, and the experiences that shape these behaviors over time. The environment includes policies, practices, daily experiences and leaders to ground-level employees.

How it’s created

For example, if a company states that it values wellbeing but does not allow employees to use their vacation time, this creates tension, confusion, stress and resentment. It also shifts the culture from what was originally told to employees and new hires (i.e., company values wellbeing) to what is experienced (i.e., the company does not, in fact, value wellbeing).

This leads to resignations, lost productivity and even an increase in lawsuits from employees. Research shows that employees who feel valued and cared for choose mediation over arbitration.

Culture is fluid

Group behavior shifts from one month, one hire, one merger to the next, which is known as behavior drift. Because these shifts are normal, it is imperative that companies are designed to hold culture and wellbeing strategies in place, with purpose, just as they approach business strategies, performance metrics and the like.

With these guiding categories in place, HR teams and leaders are exponentially better equipped to create and maintain cultures of care.

The Nine Dimensions of Culture

Let’s start by looking at the nine dimensions of workplace culture as defined by W3RKWELL:

1. Leadership

There exists a giant interpersonal gap between leaders and employees due to hierarchy, knowledge gaps, and archaic narratives about where leaders actually operate.

According to research from Stanford University, one of the top 10 variables that negatively affects employee wellbeing is perceived unfair decision-making at the top. Younger generations are demanding leaders who care about people and planet over (or as much as) profit.

“Strength” is experiencing a critical renaissance, changing ever so slowly from command-and-control to empathy, compassion and showing emotion.

In today’s world, leaders are no longer hidden away in ivory towers, protected by privacy and anonymity. Leaders are more visible than ever, and so are their actions, opinions and leadership moves.

Younger generations want to work for people to whom they can relate. They want to feel cared for, especially after a tumultuous few years of global strife and anxiety. Period.

Leadership Starter Checklist

  • Are transparent systems in place to ensure that everyone, especially leadership, is held accountable for their actions?
  • Do hiring and promotion metrics visibly outline qualifications for leadership roles, and do those metrics include measurable acts of empathy, value-alignment and service to others?
  • Has your company developed systems to remove those who exhibit toxic or unethical behaviors in zero-tolerance moves?

Behavior trickles down – good, bad and ugly. By putting formal procedures into place, you can better ensure that future leaders will possess the values and behaviors employees want and need, instead of repeating ineffective, harmful behaviors from years past.

2. Autonomy

With office life disrupted during the pandemic, numerous studies took place to determine the extent to which productivity was affected while people were solely working from home. While remote work does possess its own set of distractions, these studies did not show a significant decline in performance.

In fact, some research showed the opposite, and it is hypothesized that control is the answer.

The Stanford research on wellbeing above also cites “lack of autonomy” as a top factor affecting employee health, which was confirmed with soaring societal stress when people were forced back into the office. Other research shows that increases in job strain were mediated with additional autonomy and control over task completion.

When we question whether remote or office work is best, the answer has more to do with work flexibility. The location matters less than the autonomy within those environments. If we are asking employees to be creative, work hard and find flow, we must create uninterrupted time and space for them to do so.

Essentially, the environment must support the behaviors we are encouraging.

Autonomy Starter Checklist

  • Do remote or hybrid models allow employees the authority and freedom (also wellbeing influencers) to make choices about what environments produce optimal work?
  • Has your company embedded behavioral nudges to keep employees asking “what do I need to create my best outcomes?”.
  • Have moves been made to normalize away or OOO messages for employees doing focused work to avoid attention-crushing disruptions, reduce stress and increase the quality and quantity of work?

Organizations can take a hint from the Copenhagen company, Krukow, who designed a client’s office furniture to be lifted to the ceiling at 6 pm every day, or the dozens of companies currently experimenting with a four-day work week (current research is supportive).

Resource for additional information: Deep Work by Cal Newport

3. Performance and Growth

According to research from 2018, 86% of employees don’t feel trained to fluency in the jobs they’ve been hired to do. Moreover, if company culture does not adequately train its people, employees can face stressful lose-lose punishment contingencies.

This means that they receive negative feedback for jobs they were not adequately trained to perform in the first place, and the environment may also signal that with mistakes comes punishment. Employees then do what all humans do — they stay under the radar, avoid speaking up and continue to fail to meet expectations.

Many companies lack objective competency models and metrics for promotions that consider all skills, attitudes and responsibilities employees will face when performing their current role, or moving into their next role.

This adds a component of confusion to how, exactly, employees are to succeed. Failure to grow and succeed, or basic inertia, becomes one more stressful, though avoidable, variable to workplace culture.

Poor training and little opportunity for development then becomes a retention issue, as growth is consistently ranked as highly desired within the millennial and Gen Z workforce. Moreover, a sense of mastery at work has been correlated with positive health outcomes.

Performance and Growth Starter Checklist

  • Has your company embedded science-supported learning strategies into training and development programs?
  • Are employees are not only aware of and exposed to information, but can they demonstrate working with fluency — defined as accuracy plus speed minus hesitation?
  • Are company pipelines in place to train and promote individuals or groups based on future roles (some organizations begin these pipelines the first week of onboarding)?

Fluency is shown to increase an individual’s feelings of competence and value, and can ensure your employees are under less stress at work. This model also integrates with performance issues. If employees have been trained to fluency but still struggle to meet goals or complete tasks, you can be more certain that the employee is experiencing a performance deficit (i.e., motivation issue or life challenges outside of work) rather than a skill deficit (i.e., being motivated but unable to carry out tasks at expectation).

4. Diversity, Equity and Inclusion

This dimension has sub-dimensions – legal, moral, organizational and societal – that go beyond the scope of this article, but this is one of the most necessary and critical in the wake of the BLM movement, #MeToo, abortion rights and the rise of Asian hate crimes during the pandemic. In addition, the LGBTQ+ community has greatly contributed to the conversation of the importance of diversity, equity and inclusion.

The last few years have unapologetically and energetically brought to light the harmful implicit bias, racism, sexism and homophobia that still exists in the workplace, despite larger acceptance and encouragement from parts of society.

According to a recent Bloomberg article, “the vast majority (86%) of employees feel people at their organization are not heard fairly or equally — and nearly half (47%) say that underrepresented voices remain undervalued by employers.”.

Paired with tokenism, an event in which a minority individual feels responsible for representing their entire group, this has serious health effects. According to an article in Health, tokenism and other forms of exclusion lead to high levels of stress, anxiety and depression.

Research tells us diversity, equity and inclusion leads to greater connection, morale, creativity, problem-solving and health, among other benefits – even for companies’ bottom lines. Millennials and Gen Z employees, along with many of their older peers, are looking for companies with diverse boards and workforces.

Companies must design mindful hiring practices, and reward systems and culture to honor this equitable evolution.

Related: Time for a DEI action plan: We’ll help you get there

DEI Starter Checklist

  • Does your company avoid making assumptive, cringe-worthy decisions on how to honor diversity in your company and instead create spaces for open, honest communication?
  • Are the viewpoints and experiences of diverse employees honored in meetings through asking, learning and understanding? What is done with this information?
  • Are spaces available to source opinions and gather viewpoints on the work experiences, suggestions, unique barriers and cultural practices of diverse employees?

Have all teams – HR to finance to operations- educated on sensitive, respectful approaches to all groups represented at the company?

If your company is struggling for a starting point, consider a network dedicated to how the work environment may be modified for differently-abled or neurodiverse individuals, or how Black or LGBTQ+ individuals prefer to celebrate dedicated holidays like Juneteenth or Pride month.

5. Social Impact

More than 70% of millennials want their employers to focus on supporting societal or environmental issues.

As Larry Fink, CEO of BlackRock, stated in a past annual letter, “Companies must benefit all of their stakeholders, including shareholders, employees, customers and the communities in which they operate”. Purpose and meaning, along with mission-centered impact that serves the greater good, have been positively correlated with engagement and positive emotions at work.

Social Impact Starter Checklist

  • Do employers work with leadership to gain information on truthful, active charitable contributions, volunteer days, service-oriented projects or company-wide preservation projects?
  • Does the company contribute in some way to people or planet, such as using compostable utensils or partnerships with climate change organizations?
  • If these efforts exist, are they mentioned during interviews? Are opportunities for involvement present in marketing, on social media, etc?

Belonging and connection (additional wellbeing influencers) are fostered here as well, contributing to employee loyalty and happiness.

6. Risk for burnout

This previously cloudy phenomena is now clearly defined in three components: physical exhaustion, performance decline and cynicism.

Behaviors that lead to burnout include working longer hours than desired for weeks or months, working outside expected working hours, failing to use entire allotted PTO, missing personal commitments to meet work expectations, and not taking advantage of flexible work arrangements (presumably because the environment demands an in-office hustle culture despite the lack of evidence supporting this).

This year, 63% of employees and 73% of C-suite executives said their companies do not allow time to disconnect or take their entire earned vacation time. This works against what we know to be true about retaining and preserving the wellbeing and performance of a company’s most precious resource — it’s people.

Burnout Starter Checklist

  • Do the vast majority of employees take their full earned vacation time? If not, might there be underlying punishment contingencies that prevent people from doing so, such as the fear they will be perceived as less dedicated?
  • Are systems in place that measure and immediately address burnout, such as a weekly survey? Consider: what is done with this information?
  • When an employee experiences a significant level of one, two or all three burnout components, are they directly served and supported in a systematic, predictable way?

The typical reaction to these benefits – that employees will unnecessarily take advantage of them – has not been proven true in the research. In fact, it is mostly shown that employees who have access to these types of wellbeing supports perform better and remain at the company for longer than those who do not.

Research from Project Time Off also showed that the majority of people who earn promotions take at least 10 days of vacation a year, surpassing their peers who do not get promoted.

7. Authenticity and Psychological Safety

Psychological safety has soared to the top of company culture discussions as we more closely discuss harmful leadership behaviors, authenticity and workplace mental health.

Employees are showing up in droves to share that they do not feel safe at work due to harassment or a toxic work culture. When we synthesize this anecdotal data, the bottom line is clear: the modern workplace must embrace and encourage feelings of safety, belonging and acceptance.

This has become a zero-tolerance issue driven by younger generations who have a high sense of justice, and seemingly avoided by older generations who entered the workforce with a more staunch boundary between personal and professional.

Authenticity and Psychological Safety Starter Checklist

  • Are visible efforts made to identify and remove narcissistic leaders and/or end overt and covert cultures of bullying and exclusion?
  • Does the company represent and include all individuals represented at the company (i.e., pronouns, gender, sexual orientation, etc)?
  • Do explicit company messaging and practices exist around psychological safety, including content from the experiences of current employees, and is this included during the interview and onboarding process?

This piece of culture is important to get right from the beginning, as it is extremely difficult to rebuild trust once employees feel insecure in their work culture.

8. Stress

This is an obvious category in regards to organizational culture and employee wellbeing. However, the numbers are shocking.

73% of employees regularly experience psychological symptoms caused by stress. Companies spend more than $300 billion per year on healthcare and work days as a result of workplace stress.

In a recent Deloitte study, nearly 70% of C-Suite executives are considering leaving their jobs for one that better supports their wellbeing. According to a Gallup report, 85% of employees state they are not engaged or actively disengaged at work.

Stress Starter Checklist

  • Does the daily environment make modifications to reduce unnecessary stress (e.g., scheduled break times, nixing signs of hustle culture, open space in the day to take advantage of company benefits)?
  • Does the company place the burden of stress management solely on the shoulders of employees (e.g., asking people to spend valuable time and effort on ameliorating the pressures their own workplaces have evoked)?
  • Is the company riddled with chaos and unrealistic expectations, expecting employees to “just keep up”?

The pandemic era has undoubtedly propelled stress and anxiety to historic levels. However, this has provided a silver lining opportunity for companies to make meaningful moves, showing employees they are seen, heard and cared for.

Prioritize mental health in the workplace

Employee mental health is a top priority in 2022. Learn from 1,300 workers what that looks like for them.

Dive into our new report

9. Meaningful Relationships and Connection

Despite most post-pandemic studies showing the decline of mental and physical health across industries, the same or complementary studies show that we grossly overestimate how everyone else is doing.

The belief that “personal is not professional” is unfortunately still holding strong among leaders and managers, and many feel ill-equipped or hesitant to truly connect, receive and listen to one another while at work.

However, research shows that when leaders encourage and embrace the emotions each of us inherently possess, it can lead to improved team relationships and connection.

The longest-running study on health and happiness, the Harvard Adult study, consistently shows that meaningful relationships (i.e., quality, not quantity) is the single biggest predictor of health and happiness as we get older.

Meaningful Relationships and Connection Starter Checklist

  • Is guidance provided to help managers and leaders feel comfortable showing empathy, vulnerability and compassion in daily behaviors, while also preserving their boundaries?
  • Are top leaders present beyond yearly retreats or annual meetings?
  • Is there space set aside for employees at all levels to truly connect, beyond Zoom happy hours or other outside-work events?

Consider what it would mean for your people to be more genuinely connected. Go deeper into what truly beings us together. Creating connection does not necessarily mean spending resources on retreats and events, it simply means relaxing into the new way of work and valuing it instead of siloing our human sides away — while we all fake a professional smile.

Build a healthy workplace culture

Culture is complex but, as we can see, not impossible to tackle. A strong purpose and dedicated team on the front end is very likely to lead to effective, sustainable, even profitable results in the long-term. We simply have to be willing to take what we know, and use it.

For more information on how to measure the nine dimensions of culture, visit W3RKWELL’s website.

Gianna Biscontini is a behavior scientist, lifestyle design coach, author and founder of the cultural analytics company, W3RKWELL.

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How to create a job posting on Dice.com https://resources.workable.com/tutorial/how-to-post-jobs-on-dice Wed, 07 Jul 2021 15:09:00 +0000 https://resources.workable.com/?p=80604 Here’s what we’ll cover: What is Dice.com? How much does it cost to post a job on Dice.com? Dice.com job posting reviews How to post your job on Dice.com Posting to Dice.com using Workable Frequently asked questions about Dice.com What is Dice.com? Dice.com is a job board and networking site for professionals in the tech […]

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Here’s what we’ll cover:

What is Dice.com?

Dice.com is a job board and networking site for professionals in the tech industry. It hosts over nine million active profiles for tech professionals in the United States. For tech workers, Dice provides networking opportunities and a rich, up-to-date job board. For recruiters and companies, Dice offers access to a searchable database of tech talent.

How much does it cost to post a job on Dice.com?

Dice.com has a tiered pricing structure for employers looking to post jobs on its site. The more jobs you post, the less you pay per post. One job will cost you $395, two jobs $325 each, three jobs $305 each, and so on. They also offer special pricing for those looking to post in high volumes.

Dice.com job posting reviews

Dice.com has a reputation for being one of the best tech-specific job board and recruitment sites out there.

Positive reviews say that Dice job postings attract qualified candidates and simplify the recruiting process. Reviewers like how customizable the search features are on Dice.

Negative reviews say that the site can be buggy and difficult to use. Some find that Dice contains fake candidate listings, or incorrect candidate contact information. There’s also the price point, which makes Dice cost prohibitive for some employers.

How to post your job on Dice.com

Dice job postings can be a bit tricky to get uploaded to the site. Here’s what you need to do to list your job there.

Navigate to the employer portal

You’ll need to log in with your employer information; if you don’t have this info yet, you’ll need to sign up. Once you’re logged in, click Jobs and then Post a Job.

Fill out job posting information

Fill out the Dice job posting form with specific information about the position, such as title, salary, education experience, and so on. After you fill out this information, you can also link your recruiter profile to the job posting so candidates can contact you.

Post your job listing

Once you’ve shared information about the job and specified how candidates can apply, you’ll want to make your listing public. You can click Post as Active or save the listing as a draft to come back to later. If you haven’t pre-purchased any job credits, you’ll have to do so before posting your job.

Posting to Dice.com using Workable

Posting your job listing directly to Dice.com can be time-consuming and complicated! Workable makes things simple with an easy-to-use Dice integration. Workable works seamlessly with over 200 job boards, including Dice, to push your job listing out to all the relevant boards. Once you start receiving responses, Workable collects and organizes candidate profiles from many sources into one searchable database, even pulling out the top candidates for you.

If you’d like to learn more about how Workable can simplify your hiring process, click here.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

Frequently asked questions about Dice.com

How can I find a job on Dice.com?

If you’re a job seeker, you can look at open positions on the Job Search tab. Be sure to check out their career development resources as well.

I’m not in tech. Can I still find a job on Dice.com?

Dice job postings are specific to folks in the technology industry. If you’re looking for a job in a field other than tech, you’ll want to check out a general job board like Indeed.

I’m a recruiter. Can I find tech talent on Dice.com?

Yes! You can search the Dice database for relevant individuals, but in order to do so you’ll need an official employer account.

Do Dice job postings come from other job boards?

Only if they are cross-posted by the employer. Dice is not a job board aggregator.

Now you’re all set to post your job or find suitable candidates on Dice.com. If you want to learn more about how Workable can improve your recruitment process, click here.

Want to know more about posting jobs? Take a deep dive with our Ultimate Guide to Job Posting.

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How to find and hire designers https://resources.workable.com/tutorial/hire-designers Thu, 04 May 2017 12:54:44 +0000 https://resources.workable.com/?p=12821 To hire the best designers, your recruitment process should be also well-designed. Here’s how to structure your hiring process to attract, assess and hire skilled designers for your roles: How to find a designer Post your job ad in places where designers gather. Coroflot and AIGA Design Jobs are good sites to start. You could also […]

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To hire the best designers, your recruitment process should be also well-designed. Here’s how to structure your hiring process to attract, assess and hire skilled designers for your roles:

How to find a designer

Post your job ad in places where designers gather. Coroflot and AIGA Design Jobs are good sites to start.

You could also get creative yourself:

 

Many qualified designers are already employed or only interested in part-time or freelance jobs. Pique their attention by learning more about their work through your sourcing methods.

Here’s how to hire your next web or graphic designer:

Find and browse designer portfolios

Portfolios are designers’ resumes. They give you a good idea of potential candidates’ abilities and the quality of their previous work. Some of the most popular portfolio sites include:

How to hire designers: portfolio sample
Screenshot from the portfolio of Workable’s Designer, Nick Diamantidis, on Behance

Hire designers through social networks

Facebook, Instagram and Pinterest are social communities where designers upload their work, exchange tips and get inspired. Join relevant Slack Channels (like Designer Hangout and DribbblePeople) or Facebook groups (like UI/UX Designers and Graphic Designers) and start Twitter chats to become part of those circles. Recruiters who are active on social media can get in front of creative projects and begin building relationships with potential future candidates.

Related: How to post jobs on Facebook

Use Boolean search to find web and graphic designers

Targeted Boolean search strings will uncover profiles based on criteria like experience, location and knowledge of specific tools. Using Boolean search on Google is a way to x-ray for hard-to-find skills. Here’s our Boolean search cheat sheet on how to find a designer and an example of what an effective search string looks like:

How to hire designers: boolean search string example

Attraction, though, is a two-way street. To make candidates consider your open roles, you need to show them you’re a design-conscious company. Here’s how:

Sell your employer brand

Sway design candidates with your well-designed careers page and offer creative perks. Benefits could include a training budget or access to design tools and equipment of their choice.

Host designer meetups

Meetups allow professional designers to network and learn something new in their field. Hosting meetup events (that focus on UX, product or mobile design) gives you the chance to invite potential candidates to your offices and sends a strong message that you’re interested in building and contributing to a design community.

Sponsor design conferences

Sponsorships boost brand awareness. Your company will stand out as a sponsor for a design conference. Attendees will be more likely to consider your open roles, since you will have proven you’re active in the design world.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

How to assess web and graphic designers

When hiring a designer, look beyond their resumes. Designers with a passion for the field attend conferences, try new design apps and work on personal projects. Ask your candidates which designers they follow, how they keep up with industry trends and what inspires them.

  • For senior roles: Find out what new skills they may bring to the table. Those could include expertise in a specific field, such as UX design, or strong leadership abilities. Opt for people who are collaborative, innovative and able to emulate your company’s aesthetic.

Embrace diversity among candidates for all design roles. Diversity is key to success, particularly within creative teams. People of various backgrounds and mindsets have a greater collective intelligence, contribute new ideas and offer fresh takes on existing designs.

Traits to look for when hiring designers

The pursuit of perfection may lead to never-ending projects, but a desire to improve one’s work is the mark of a designer who wants to grow. As Zaharenia Atzitzikaki, Workable’s Lead UI Designer, puts it:

Good design is not like the top of the mountain you want to reach. It’s more like an endless road you walk to get better.

Candidates who embrace a growth philosophy will grow with your company. So, when hiring designers, keep an eye out for people who:

  • Always consider the user. Professional designers create pieces of work with the end-user in mind. Hire people who view their designs as part of a bigger picture. They should care about the process of gathering requirements and make sure the outcome meets their users’ needs.
  • Gracefully handle criticism. Designers usually work on teams. They collaborate with developers, marketers and a company’s clients. Your candidates should be able to receive feedback constructively from various individuals.
  • Help team members improve. Ask candidates to critique someone else’s designs. It’s a good sign if a candidate is able to spot areas that need improvement, but how they deliver that feedback matters. Rejecting fellow designers’ efforts outright, without suggesting how to improve a design, could indicate a lack of team spirit.

Tips for evaluating design assignments

Assignments help you compare candidates’ work and make objective hiring decisions. Here are some tips to better evaluate design assignments:

  • Inform candidates early on in the recruiting process that you use assignments as part of your hiring process. Explain how this kind of assignment will help you understand whether you’re both on the same page about the position’s requirements. Send instructions via email and include a specific deadline.
  • Assign a reasonably challenging project with a fair deadline and don’t expect perfection. When assessing candidates’ finished assignments, look for people who are methodical, know how to follow guidelines and meet deadlines. Even if their work isn’t error-free, candidates who treat the assignment professionally are genuinely interested in the job.
  • Design assignments are not about right or wrong answers. They help you understand the candidate’s way of working and provide you with good talking points for interviews.

If a candidate advances to the next interview stage after their assignment, ask them to walk you through their way of working. Here are some example questions that will help you assess their assignments:

  • What tools did you use to create this design?
  • Did you use any resources (e.g. font/typography libraries) and/or templates from your past projects?
  • Did you sketch before finalizing your images? If so, was it a digital or hand-drawing?
  • How much time did this assignment take you? Given more time, what would you have done to improve the design?
  • What was the most difficult part of this assignment for you?

Once you’ve made a hiring decision and your candidate accepts your job offer, it’s time to onboard your new team member. Provide them with necessary resources, train them on tools you use and, most importantly, involve them in your design process as soon as possible.

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How to post jobs on Juju.com https://resources.workable.com/tutorial/post-juju-jobs Tue, 06 Jul 2021 21:09:58 +0000 https://resources.workable.com/?p=80596 Here’s what we’ll cover: What is Juju.com? How much does it cost to post a job on Juju.com? Juju.com job posting reviews How to post your job on Juju.com Posting to Juju.com using Workable Frequently asked questions about Juju.com What is Juju.com? Juju.com is a job aggregator that collects job postings from many other job […]

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Here’s what we’ll cover:

What is Juju.com?

Juju.com is a job aggregator that collects job postings from many other job sites and presents them to site visitors as an easy, searchable database. Unlike some other job posting aggregators, the main source of Juju’s web traffic comes by referral rather than direct search. Juju receives traffic from thousands of job candidates each month.

How much does it cost to post a job on Juju.com?

You don’t have to pay to post your job on Juju. Juju jobs are job listings which are automatically pulled from other job boards like Monster and Indeed. As long as you list your job on another common job board, free or paid, your job posting should appear in searches on Juju.com

That being said, if you want to be certain that your job will show up to candidates searching on Juju, you have the option of paying to advertise your job to job seekers.

Juju.com job posting reviews

Because Juju is a less popular job board, there aren’t too many reviews. Instead, here are some pros and cons of using the site.

On a positive note, Juju receives a good amount of web traffic. It allows users to search through jobs from many different job boards at once, rather than just one. That improves the chances of the right candidate coming across your job.

As for downsides, Juju is still far less popular than large job boards and even some other job post aggregators. Its web interface is dated, and just like any job post aggregator, a certain portion of the jobs listed there may be stale or expired.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

How to post your job on Juju.com

As was previously mentioned, it isn’t possible to post your job directly on Juju. If you want your job listing to display there, you have two options.

List your job on another job board

While it’s not completely foolproof, listing your job on another job board is the best way to get your job listed on Juju for free.

Pay to advertise your job on Juju

The more reliable way to get your jobs to appear on relevant searches is to advertise your job on Juju. Sponsored posts on Juju send candidates directly to your company’s career site, and they offer advertisements on a pay-per-click basis, making this a highly scalable option for companies of any size.

Posting to Juju.com using Workable

The best and most efficient way to post your job on Juju is to list it using Workable. The Workable ATS enables you to simultaneously post your job across many different job boards and job aggregators, saving you time and money. When your candidates submit their resumes, our program stores them for you in a searchable smart database that can help you prioritize the most qualified candidates.

Don’t feel overwhelmed by the sheer number of job boards out there, or drown in thousands of resumes for a single position. Contact us today to learn more about how Workable can automate and simplify your hiring process.

Frequently asked questions about Juju.com

Can I post my job on Juju.com?

You can’t post your job directly on Juju.com. The best way to get your job posting to appear on Juju is to post it across the web simultaneously with using Workable.

Is Juju.com a scam?

No, Juju.com is not a scam.

How can I find a job on Juju.com?

Juju.com’s homepage hosts a simple search, where candidates can search by title and location, or filter by more advanced criteria. If you find a job that interests you, click on the relevant search result, and you’ll be directed to the website that hosts that listing, where you can apply.

Why should I promote my job on Juju.com?

As one of the oldest job boards on the internet, Juju has credibility with search engines, and around 800K site visits to date. It remains one of the smaller players in the job aggregator space, but the site does receive regular traffic and click-throughs on job postings and links.

By posting your job to Juju.com using Workable, you access a market of potential candidates that may not be looking elsewhere. With the simplicity of posting your job synchronously across many platforms using Workable, there’s no reason not to put it out there and see how it goes.

Want to know more about posting jobs? Take a deep dive with our Ultimate Guide to Job Posting.

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The perfect HR tech stack: seven takeaways from a webinar https://resources.workable.com/tutorial/the-perfect-hr-tech-stack Thu, 06 Jul 2023 14:31:01 +0000 https://resources.workable.com/?p=89414 Workable recently partnered with Checkr and Bamboo to bring together experts to discuss technology priorities for small-to-medium businesses. Sharing their insights and expertise in the webinar were: Max Wesman, VP of Product, Checkr TJ Davis, Head of People Operations, BambooHR Rob Long, CHRO, Workable Trevor Schueren, Product Partner Manager, Workable The focus of the hour-long […]

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Workable recently partnered with Checkr and Bamboo to bring together experts to discuss technology priorities for small-to-medium businesses.

Sharing their insights and expertise in the webinar were:

The focus of the hour-long webinar was to share insights and expertise on how to build the perfect tech stack to meet the needs of HR teams.

Strapped for time? We’ve pulled together the top seven takeaways for you:

1. Know your needs before buying

Understand your processes first before procuring new technology for your HR tech stack. Map out your current workflows to identify pain points and areas for improvement. Then look for solutions that can address those needs.

“Really take the time. If we’re talking about onboarding, map out your onboarding process. And when I say map out, [I mean] what’s every single touch point that’s going on in your onboarding process? Is it manual? Is it automated? Is it one of those critical touch points that’s really about the employee experience that you need to nail?” – TJ Davis, Head of People Operations, BambooHR

“When you think about optimization, one of the key points I would say is don’t confuse your technology solution for your process.” – TJ Davis, Head of People Operations, BambooHR

2. Prioritize ease of adoption

Ease of use and user adoption are key. Look for tools that are intuitive and easy to implement so that hiring managers and others will actually use them.

“If adoption across your company of your recruitment technology is important, if getting hiring managers involved in hiring, [and] if getting interviewers involved with the tool is important, then work will tend to be a very strong option there.” – Rob Long, CHRO, Workable

“I think of that very much from our user’s point of view, which is HR people, hiring managers. But I think then [about] the ease of use on the candidate side, which we often call candidate experience; it’s so important as well.” – TJ Davis, Head of People Operations, BambooHR

3. Understand your compliance needs

Compliance and regulation requirements may determine some of your tech needs. Industries like healthcare, for example, require background checks, so that would need to be part of your stack.

“We work with certain customers that are in very compliance-heavy industries like healthcare, and so they don’t have a choice when they’re hiring someone new. They have to run a background check, and that has to be part of getting off the ground.” – Max Wesman, VP of Product, Checkr

4. Nail down what you need right now

Core HR tools like an ATS, HCM, background check, and payroll system will meet most companies’ basic needs as they scale to 100-200 employees. After that, you can consider more targeted solutions.

“I think when we think about the core, what do most companies have by the time they’re a hundred employees? Typically most of them are gonna have an HRIS. They’re gonna have an an ATS. They’ll have their background check provider. They’ve got their payroll set up, they’ve got a benefits provider maybe on a platform or a broker.”

“It depends on different things that different people need.” – TJ Davis, Head of People Operations, Bamboo HR

5. Integrations are uber-important

Integrations between tools in your HR tech stack are important, especially if you have a small team. Look for turnkey integrations that transfer data automatically without requiring technical resources to build and maintain them.

“If it’s not an out-of-the-box integration like the one between Workable, Checkr and Bamboo, do you really have the resources internally or the time yourself to try and go and connect an API with a third-party tool? Or will you get support if you have a tech team internally or an IT team to go and build that out?” – Rob Long, CHRO, Workable

6. Look at scaling capabilities

Consider both your current and future needs. Choose tools that can scale with your business but also meet your most pressing needs today. Don’t buy for what you might need in five years at the expense of solving today’s problems.

“Early on in the life cycle of a business, it’s important to find the right partners and ones that can grow with you that have flexibility.” – Max Wesman, VP of Product, Checkr

7. Get recommendations

Get recommendations from peers but evaluate tools for your own needs. While peer advice is helpful, make sure any solutions align with your company’s specific goals, priorities, and pain points.

“Those referrals are a great, great way of creating that initial list of what we want to look at, but do really make sure that they’re a good fit for your business and what you are trying to do right now as well.” – Rob Long, CHRO, Workable

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How to post jobs on Jooble https://resources.workable.com/tutorial/post-jooble-jobs Tue, 06 Jul 2021 20:15:12 +0000 https://resources.workable.com/?p=80589 Here’s what we’ll cover: What is Jooble? How much does it cost to post a job on Jooble? Jooble job posting reviews How to post your job on Jooble Posting to Jooble using Workable Frequently asked questions about Jooble What is Jooble? Jooble is a job-post aggregator that collects job postings from many websites across […]

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Here’s what we’ll cover:

What is Jooble?

Jooble is a job-post aggregator that collects job postings from many websites across the web and presents them to you in one searchable web database. For companies that hire primarily international candidates, Jooble’s large percentage of international web visitors is a plus.

How much does it cost to post a job on Jooble?

Because Jooble is primarily a job vacancy aggregator, nearly all of the jobs visible to candidates on the site are taken from other job boards. There is no free option to post jobs directly on Jooble. If you want to be sure your job posting appears on Jooble, you’ll want to manually post the position on another job board, and then pay Jooble to promote your posting in response to certain search keywords.

Jooble doesn’t share information publicly about how much they charge for sponsored search results and email placements, but they do operate on a PPC, or pay-per-click model, similar to much other internet advertising.

Jooble job posting reviews

Reviews of Jooble seem to be mixed. On Trustpilot, where users can submit reviews of websites, Jooble has an average of 3.3 stars, with 51% of respondents rating the site as ‘excellent’ and 44% rating it as ‘bad’.

Positive respondents say that Jooble helps them find qualified job candidates. There don’t seem to be many positive reviews from job seekers themselves, and since they’re the primary users of Jooble, this could be a red flag.

Negative reviewers say that Jooble overwhelms your email inbox with spam, that Jooble allows fraudulent job postings to be listed in its database, and that many of the job listings on the site are old or expired.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

How to post your job on Jooble

As we discussed, there is no way to post a job directly on Jooble for free. Here are two other ways you can post your job on Jooble.

Post to another job board

One way to post your job on Jooble is to post it on another common job board like LinkedIn, Indeed, or ZipRecruiter. Jooble should update and start showing your job posting in response to relevant searches on its site.

Sponsor your job post on Jooble

The other way to post on Jooble is to pay to advertise your job on the site or to their newsletter subscribers.

Posting to Jooble using Workable

Instead of hassling with posting to job boards one by one and wondering whether your postings are reaching qualified candidates, simplify your hiring process with Workable. Workable is seamlessly integrated with more than 200 job boards, including Jooble. Workable lets you simultaneously post to multiple job boards so that you can save your time for what matters: quality face time with candidates.

Contact us today to learn more about how Workable can make your hiring process easier and more efficient.

Frequently asked questions about Jooble

Can I post my job directly to Jooble?

No.

How much does it cost to post my job on Jooble?

If you post your job on a free job board that syncs with Jooble, it doesn’t cost anything to list your job posting. Otherwise, you can pay to sponsor your job listing on Jooble on a pay-per-click basis.

Is Jooble a scam?

No, Jooble appears to be legitimate and has significant traffic from job seekers. However, keep in mind that some users have concerns about email spam and stale job listings.

Is there an easier way to post my job on Jooble?

Yes! Workable is an ATS that makes it easy to post your job listing to many job boards simultaneously. Workable also lets you sort resumes from job applicants so that you can quickly find the best person to fill your role.

Now you’ve got everything you need to post your job on Jooble’s job aggregator. If you’d like to simplify your recruiting process and easily find the best candidates, contact our team today to learn more about what Workable has to offer.

Want to know more about posting jobs? Take a deep dive with our Ultimate Guide to Job Posting.

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How to use video in the hiring process: 6 tips from an expert https://resources.workable.com/tutorial/how-to-use-video-in-the-hiring-process Tue, 11 May 2021 14:50:38 +0000 https://resources.workable.com/?p=79998 So, using video in your hiring process is crucial. Get it into your careers page. Include it in your video interview setup. Incorporate it into the overall candidate experience. It’ll benefit your overall time to hire, among other things. So, why learn how to use video in hiring? As Elena Valentine of Skillscout.com says in […]

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So, using video in your hiring process is crucial. Get it into your careers page. Include it in your video interview setup. Incorporate it into the overall candidate experience. It’ll benefit your overall time to hire, among other things.

So, why learn how to use video in hiring? As Elena Valentine of Skillscout.com says in a conversation with Workable at LinkedIn Live, “It’s how we learn. We are visual learners, and that’s from a biological standpoint. There really is an art and science to why video works. We retain 65% of what we see and hear versus what we read. 80% of our brains are dedicated to processing visuals.”


Not only are we visual animals – we also live in a world where video is king.

“This is a YouTube generation. And if you think that we’re going to YouTube to learn how to braid our hair and get tours of the White House and everything else, we are absolutely going to YouTube [to learn] about jobs, plain and simple.”

Elena points to the pandemic as forcing us “to start to think differently about how we’re showcasing jobs, people, environments. [We’ve] really had to flip it into high gear when it comes to the value of video.”

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You can ‘see’ employee testimonial videos

Using video in your hiring process also helps candidates visualize the day-to-day of a job more than a job description ever could.

That’s especially the case with specific roles, Elena says. She recounts SAC Wireless, a client who wanted to show the day-to-day work of their cellphone tower workers – who often operate hundreds of feet up in the air. They were struggling with employees leaving soon after starting.

“[New employees] go up for the first time, realize just how frighteningly scared they were of heights and then quit,“ Elena says, adding that this would happen even after recruiters were clear about that part of the work in interviews.

This meant producing a video depicting exactly what the work would entail, involving the POV of workers from the top of towers in a series of employee testimonial videos.

“This is going to be your world,” Elena says in describing the intended message in the video. “Rest assured we keep it safe. We have a culture of safety and a team that really supports you, but this is the work.”

The result?

“They significantly reduced their turnover because of an entire brand campaign and their video went viral.”


The connectivity of video

While video can’t ever replace the full hiring process, says Elena, it can help enrich the applicant pool you have for a job opening. You’ll have a more invested group of candidates who are actively interested in the specific position and not just slinging resumes at every job opportunity.

This can lessen the time and work involved in sifting through the applications you get for a role, Elena adds.

“Rather than the 500 candidates that you got, a lot of them who may not be a good fit or on the cusp, you’re getting candidates who are saying, ‘I’ve watched this video, I see the challenge, and I’m still willing to apply.’”

How to use video in the hiring process

Great, you’re on board. You’re ready to get crackin’. But making employer branding videos can get complex at times.

So we picked up some lessons from Elena, who’s been doing this for a long time as the CEO of Skillscout. Here are six best practices on how to use video in the hiring process, from her LinkedIn Live session with Workable.

1. Don’t overthink it

First, don’t overthink it. “There’s no wrong or immediate right way to do video. … That’s the thing that people have to get over,” Elena says, quipping about the unrealistic expectations that a recruiter or hiring manager must have a Hollywood-sized budget or possess filmmaking skills to rival Martin Scorsese.

On the contrary, it’s more about finding that important balance between authenticity and brand, Elena says.

“You can actually do this in a way that still is quality, still as authentic, but also reaches a level of consistency that marketing and others would be okay with sharing publicly.”

2. Think about quality over quantity

Although it’s nice to have numerous candidates applying for a job so you have the luxury to choose, that’s the wrong approach, suggests Elena.

“The question should be, ‘Are we getting the right eyeballs on these videos?’” she says. “It has less to do with the metrics of; ‘We’ve had 50,000 people [see this video].’”

Instead, ask yourself: “Did the right 10 people in our application process who are kick-ass engineers see this video? And did they understand exactly what we could offer them?” Elena suggests. That’s where the key differentiator is.

3. Think about the ‘recruitment funnel’

A core tenet of sales and marketing strategy is the “funnel” It’s described in so many different ways. Ultimately, you can think about it in three stages. First is“top of funnel”, the moment where your audience becomes aware of you. Further down is “middle of funnel”; where your audience now knows you and wants to get a little deeper into the specifics. Finally, there’s “bottom of funnel”; in other words, the stage where your audience makes a decision based on what they’ve learned.

Workable’s EMEA VP Rob Long describes it as a “pragmatic recruitment framework”, in which he takes a page from the pragmatic marketing framework.

Elena speaks a lot about that in understanding how to use video in the hiring process. “You can build a series of videos to engage the varying levels of interests that a candidate has in the role or in your company. At the very top of the funnel is that introductory video.”

She explains: “We are just here to create a level of brand awareness and interest. Maybe this is a company that does really great stuff, but no one’s ever heard of them before.”

Once the candidate is interested, you can get right into the details of the job itself.

“When we’re on the job post, which is, ‘All right, I’m a shoe designer, and at this point I’m looking to understand, do I want to be a shoe designer at Nike or do I want to be a shoe designer at Adidas?’”

That’s where employee testimonial videos can come in incredibly useful, she adds.

“There’s some pretty specific stories of, ‘All right, now that I’m getting an understanding of the culture, what is it really like to work in these specific roles at these specific companies?’”

4. Be specific – and keep it short

No one likes a long, rambling video that doesn’t properly inform the candidate on what they want or need to know. This especially holds true when you’re looking to engage busy candidates applying for several jobs in a single day.

That’s why, when understanding how to use video in the hiring process, you must keep your videos concrete and tight.

“[You] want to think about the role itself,” says Elena. “Who are the folks that they might be working with or that department? The second is going to be show, not tell, which clearly the medium of video allows us to do that.”

Elena reminds us that it’s important to keep it contained.

“About 90 seconds is typically the sweet spot, especially given social media and the ways people are able to peruse.”

5. Be honest – warts and all

There’s a reality about work that can’t be ignored – sometimes, it does suck.

“We cannot put lipstick on a pig,” says Elena. “This has to be a balance both of what the opportunity is and also what the challenges are going to be, because candidates are going to smell a stock video, a stock photo, a stock feeling and emotion from a mile away.”

It’s tempting to gloss over the negatives, but candidates will appreciate honesty.

“They recognize that our jobs aren’t perfect, and if you could be the first one to tell that to them and they don’t have to find that out on the first day of the job or the first 90 days on the job, even better. They will respect you more for it.”

Elena explains that this is top of mind for her and Skillscout, especially when it comes to younger candidates.

“This isn’t just about showing the sunshines and rainbows of a role. We all know that there are sucky parts of all jobs and we need to be about as upfront about that as possible when it comes to this.”

There’s a practical aspect to it too – enriching the talent pool with candidates who really do want the role.

“We want to give candidates an opportunity to self-screen in or self-screen out. And it’s perfectly okay if a candidate is going to self screen out as result of this, because we’re not here to waste their time. We’re also not here to waste ours.”

Workable’s CEO Nikos Moraitakis himself follows this code on describing life at Workable: “It involves doing a lot of things that you would rather not be doing, but down the line, there may be something in it that may improve the way a lot of people work.”

Read more about why it pays to be authentic in your recruitment marketing strategy.

6. Good questions mean great answers

Your videos will ultimately feature your current employees, and you want them to share some of the more interesting aspects of their work. That means you’re interviewing them – and when you do that, don’t just ask them to describe their day at work. Throw some interesting questions at your employees that they will be excited to answer.

For instance, ask them to describe the surprises they had when they first started at the job, says Elena.

Elena suggests a few other questions you can ask:

  • “What is it about your work that you’re most proud of?”
  • “What is it about your work that people would be surprised to know about?”
  • “What makes you stay? What makes you come back every day?”

And her personal favorite: “What makes your heart sing?”

“It really gets fascinating from a layperson’s point of view to say, ‘Wow, I didn’t realize that this much effort, et cetera, goes into creating this one piece of cereal,’” says Elena.

Video attracts the real-life stars

Video really is another tool in your recruitment marketing playbook. Learning how to use video in the hiring process – including in the careers page, the video interview, and even outright employer brand promotion – can really show off the job and the work environment in action in ways that static words on a screen or paper can never do.

And it’s about keeping up with the times, adds Elena.

“In today’s day and age, the way that we communicate our culture, our brand, the way that we get people interested in our role and the right people interested in our company is through video.”

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Asynchronous communication in the workplace: benefits and best practices https://resources.workable.com/tutorial/asynchronous-communication-in-the-workplace-benefits-and-best-practices Thu, 11 Jun 2020 09:25:13 +0000 https://resources.workable.com/?p=75405 Asynchronous work and its unique issues – for example, communication delay or tech hiccups – are not new territory for many businesses. Many employers have had distributed teams for years now and they’ve been willing to share their best practices to shed some light on remote work first-timers’ biggest problems and solutions, including tips for […]

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Asynchronous work and its unique issues – for example, communication delay or tech hiccups – are not new territory for many businesses. Many employers have had distributed teams for years now and they’ve been willing to share their best practices to shed some light on remote work first-timers’ biggest problems and solutions, including tips for effective asynchronous collaboration.

What is asynchronous communication?

In the modern workplace, whether that’s remote or not, asynchronous communication means that there is a time lag in response between the sender and the recipient, be that another colleague or customer. This is the main difference between asynchronous vs. synchronous communication, with the latter involving in person meetings, live chatting or video conferencing.

Briefly, in asynchronous communication terms, if you want to ask your colleague a question about an ongoing project, you won’t address it to them right away, even when you’re at the same office, but you’ll leave them a message so that they respond on their own time.

We’ve all practiced asynchronous collaboration at work, more or less, and tech tools have played a huge part in this. Emails, messaging apps (Slack, Hipchat, etc.), shared documents in cloud-based platforms (G-Suite) where employees can collaborate and reply are common asynchronous communication examples, among many more.

Now that we’ve explained what asynchronous communication is, let’s turn our attention to “why” we’re talking about it. When done properly, the benefits of asynchronous communication are plentiful and can boost both your performance and productivity – and your teammates’, too.

The assets of asynchronous communication

Have you ever found it difficult to concentrate on your daily job duties after being interrupted by an unexpected casual chit-chat about a project your colleague is working on? It’s fine if this happens sometimes because mutual support and camaraderie is a critical part of being a team. But what if it interferes with your productivity?

Recent research has shown that we live in a more collaborative era; we schedule our working day around meetings, Slack conversations and emails with our colleagues and sometimes these events could take up 80% of a full working day. This can be detrimental to our performance; technically we spend more time hopping from one meeting to another or replying to messages than focusing solely and mindfully on our tasks.

But with asynchronous work we can tackle this issue and spend more time resolving tasks with extra attention and care. The key benefits are many:

More productivity

In workplaces where asynchronous collaboration is reinforced and enabled with technology, productivity is higher. People can follow their agenda and complete daily tasks more easily when they are able respond to their colleagues’ requests based on bandwidth or set up time slots throughout the week to prepare feedback for specific projects. Plus, by focusing their attention on one task at a time they have a more detailed look and bring in better results.

Less stress

Switching from one project to another throughout the day and being unable to stick to your own agenda can also be stressful. You probably can recall a time when you struggled in meeting an important deadline and a colleague asked you for a favor. It can be difficult to prioritize what is more urgent in such circumstances or reject your teammate’s call for help.

With asynchronous communication you allow yourself – or your employees – to put all energy into what you do each time and have better control over your workload, so there is no reason to overstress.

Higher quality

When you go through a request at your own pace you can concentrate on details and process things in greater depth. When exchanging information in the form of a conversation instead, you don’t really have the time to inspect all problem aspects. By documenting details on a work matter to receive feedback from your colleagues step by step, you get and give a better review and more constructive input. This type of documentation helps the whole team equally and results in greater output.

Better talent

When you have embraced an asynchronous collaboration culture it’s easier to attract a wider talent pool around the globe for jobs that do not require colleagues to physically be in the same location. Employees are able to collaborate effectively from different time zones, buildings, or offices in an asynchronous way so place and time zone no longer limit your access to great talent.

Asynchronous collaboration best practices

Asynchronous communication sounds like the real deal, but how can you introduce it to your business and team operations effectively? Here are some good practices to start with:

1. Sync with an asynchronous mindset

If your employees are not used to such a working style, train them to do so. Empower them to own their agenda and workload and emphasize that no one will judge them if they take their time to respond to a request. Define what type of enquiries should be perceived as urgent by teammates on a general or per-project basis. This way employees will have clearer expectations and will be able to prioritize tasks more efficiently.

2. Set clear deadlines

If your employees or teammates operate in different time zones, make collaboration equally easy for everyone. Avoid scheduling meetings over time or reaching out to colleagues for feedback before the end of their working day. Encourage your employees to share transparently how they like to work and when they prefer to operate collaboratively throughout the day.

3. Introduce the right tools

Whether that’s your project management tool or your ATS search for platforms whose functionality better enable asynchronous communication and collaboration, with effective documentation, filing and options like comment sharing and tagging. For example, with Workable, once you’ve screened candidates and move on to the selection phase, you can share comments and tag your teammates inside the platform so that they get back to you when it’s convenient to them.

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4. Organize your notes and feedback

To make asynchronous collaboration successful, you have to find ways to provide effective notes and feedback to avoid back and forths in communication and time delays on important deadlines. Plus, going through a task in-depth in order to give clarifications or feedback will probably give you a new perspective and enable you to resolve or address it more quickly than expected.

5. Create/update troubleshooting guidelines

Not all of your employees will be able to fix operational tech issues that come up the same way. Make sure to build some guides with steps and solutions to some common technical problems (e.g. internet connectivity, security, etc.) and help employees concentrate on their day-to-day work.

Remember, not all meetings could be emails…

It seems that the benefits outweigh the losses for both organizations and individuals, but keep in mind that asynchronous communication is not the cure to all problems. Sometimes, you still have to meet in person or virtually with your team to address and solve complex issues. When you figure out that you spend lots of time trying to fix a problem over email or texts, sometimes it’s better to schedule a call or a meeting with your team and tackle it right on the spot.

Also, some processes such as brainstorming gain extra value from get-togethers. One idea builds on another and collectively leads to better results. Plus, meeting with your teammates on a regular basis helps you understand each other’s working habits, lifestyle and interests and enables you to build stronger relationships with them. That’s not easily replicated through asynchronous messaging.

When it comes to sharing some laughs and creating happy memories with your teammates, nothing beats the live version of it all.

So if you’re in the hunt for new applications and tips to manage remote teams successfully or to collaborate effectively with your teammates globally, asynchronous communication is probably your thing. There’s going to be a trial-and-error phase, and that’s OK. You won’t figure out everything immediately.

For starters, ask your employees and teammates for feedback and remind them that they do not have to send it straight away but respond based on their own bandwidth. Now that your employees are given the opportunity to think through their responses, the answers you do get – whether later in the day or tomorrow or next week – may surprise you with their insightfulness and creativity.

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Exploring the benefits of automation in human resources https://resources.workable.com/tutorial/automation-in-human-resources Mon, 26 Jun 2023 20:09:34 +0000 https://resources.workable.com/?p=89226 Unless you’ve been sleeping under a rock, you know this much: tech is changing how we work, live and communicate. That applies to you in HR as well – it optimizes operations, lowers costs, boosts productivity, and factors into the bottom line (if you’re good at tying things back to ROI like that!). And there’s […]

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Unless you’ve been sleeping under a rock, you know this much: tech is changing how we work, live and communicate. That applies to you in HR as well – it optimizes operations, lowers costs, boosts productivity, and factors into the bottom line (if you’re good at tying things back to ROI like that!).

And there’s one more: automation. With the advent of generative and other AI tools rapidly populating the techsphere, automation in HR is becoming the next big technological development affecting your work.

The growing importance of automation in HR

So what exactly is automation in HR? It refers to the use of tech to automate manual and repetitive tasks, including recruitment, onboarding, employee data management, performance management, and analytics. Recent advances have made it easier and more cost-effective for companies to automate these processes, freeing up valuable resources that can be directed towards more strategic activities.

But you know what? The growing importance of automation in HR isn’t limited to just that – it goes beyond cost saving and resource allocation.Let’s look at two benefits for starters:

Greater accuracy

One of the key benefits of automation in HR is increased accuracy and consistency. Robots don’t make mistakes – humans do. Technology is simply designed to replicate what humans do at scale.

Think about the vast volume of manual processes that sucks up your day hours, such as resume screening, organizing interviews, collecting information from hiring managers, defining the ideal candidate profile, and more. All of that is subject to error and bias and it’s more so because we do get a little sloppy when we’re doing the same thing over and over and over again.

Automation helps eliminate all that by ensuring that tasks are completed in a consistent and standardized manner – even in the wee hours of the early morning when humans are just completely checked out of the system.

So… automation makes for smoother, more consistent and accurate processes.

Increased compliance

Here’s something that keeps people up at night – especially those whose heads are on the chopping block if their company gets in a legal bind when managing employees. Your in-house counsel can only do so much to protect you in your HR processes that are subject to numerous laws.

Those laws include the Fair Labor Standards Act (FLSA), Family and Medical Leave Act (FMLA), General Data Protection Regulation (GDPR), Equal Employment Opportunity (EEO), and much, much more.

Compliance with these laws can be a complex and time-consuming process, but automation can help to ensure that all processes are in compliance with the relevant regulations – including automatic reporting, data monitoring and so on.

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Streamlining recruitment and onboarding processes

One of the key benefits of automation in HR is the ability to streamline recruitment and onboarding processes, which can be time-consuming and often require significant resources. Automation can help to make these processes more efficient, less error-prone and more engaging for candidates.

Efficient Applicant Tracking Systems

Applicant tracking systems (ATS) are a type of software that help organizations manage and streamline their recruitment process. With an ATS, recruiters can easily advertise job openings, receive and filter resumes, track candidate progress and more.

An ATS can also help to eliminate bias in the recruitment process by automatically screening resumes for specific keywords, qualifications and experience. This ensures that all candidates are evaluated on the same criteria, making the recruitment process fairer and more objective.

Furthermore, an ATS can provide valuable insights into the recruitment process, such as the effectiveness of job postings and the sources of the most successful candidates. This data can be used to refine and improve recruitment strategies, leading to better hires and a more efficient recruitment process overall.

Automated interview scheduling

The automation of interview scheduling can save recruiters a significant amount of time by eliminating the need for manual scheduling. Advanced scheduling tools can even find the best available time slots that work for both the recruiter and candidate.

Automated interview scheduling can also help to reduce no-shows and last-minute cancellations by sending out automated reminders and confirmations to candidates. This ensures that both recruiters and candidates are prepared and ready for the interview, leading to a more efficient and effective process overall.

Simplifying employee onboarding

The automation of employee onboarding processes can help to make the experience smoother and more engaging for new hires. Employees can complete paperwork, participate in training sessions and obtain necessary documentation from their managers online, saving significant amounts of time and paper-based documentation.

Automated onboarding can also help to ensure that all new hires receive the same information and training, leading to a more consistent and effective onboarding experience. This can help to reduce turnover rates and improve employee satisfaction and retention.

In addition, automated onboarding can help to reduce errors and omissions in the onboarding process by providing a checklist of tasks and documents that need to be completed. This ensures that all necessary steps are taken, leading to a more efficient and effective onboarding process overall.

Enhancing employee engagement and performance management

Automation in HR can improve employee engagement and performance management by incorporating real-time feedback systems and data-driven performance evaluations. In addition to these benefits, there are other ways that automation can improve the workplace.

Real-time feedback and recognition tools

Real-time feedback and recognition tools help employees to stay motivated and engaged by providing instant feedback on their work. These tools ensure more frequent feedback cycles and can help create a culture of recognition and continuous improvement across the organization. In addition, these tools can help managers to identify high-performing employees and provide them with opportunities for career advancement.

For example, a real-time feedback tool could be used to track the progress of a sales team. The tool could provide instant feedback on the number of sales made, the average sale value, and the conversion rate. This information could be used to identify top performers and provide them with additional training and development opportunities.

Data-driven performance evaluations

Data-driven performance evaluations leverage algorithms and data analytics to evaluate employees’ performance more objectively, with less room for human bias. Data analysis can help organizations identify areas where employees may require training or upskilling, helping to improve their overall productivity and performance.

In addition, data-driven performance evaluations can help managers to identify employees who are struggling and provide them with targeted support.

For example, a data-driven performance evaluation tool could be used to assess the performance of a customer service team. The tool could analyze customer feedback, call logs, and response times to identify areas where the team is performing well and areas where improvement is needed. This information could be used to create personalized development plans for each team member.

Personalized learning and development plans

Personalized learning and development plans help employees to grow their skills and knowledge based on their individual strengths and vulnerabilities. These plans can be tailored to support employees in acquiring the skills and knowledge that they will need for their current role as well as future opportunities.

For example, a personalized learning and development plan could be created for a software developer. The plan could include training on new programming languages, attending industry conferences, and working on projects outside of their usual scope. This plan could help the developer to stay up-to-date with the latest industry trends and technologies, increasing their value to the organization.

In conclusion, automation in HR can provide many benefits to organizations, including improved employee engagement and performance management. By incorporating real-time feedback systems, data-driven performance evaluations, and personalized learning and development plans, organizations can create a culture of continuous improvement and support their employees in achieving their full potential.

Improving HR data management and analytics

HR automation also helps to improve the way that organizations manage their data, making it easier to monitor and analyze employee data, and drawing actionable insights to make better decisions.

With the increasing amount of data generated by HR departments, it is more important than ever to have an efficient and effective way to manage it. This is where HR automation comes in, providing a way to streamline data management and analysis.

Centralized employee information systems

A centralized employee information system can help organizations to manage employee data more efficiently. They can track employee benefits, job history, and training records and easily access them when needed.

Having a centralized system also ensures that employee data is consistent and up-to-date. This can help to improve communication between departments and reduce errors that can occur when data is stored in multiple locations.

Furthermore, a centralized system can help to ensure compliance with regulations and policies, as all employee data is stored in one place and can be easily accessed for audits or other purposes.

Advanced workforce analytics

Advanced workforce analytics can help organizations to analyze employee data to gain valuable insights, such as trends around turnover, employee satisfaction or workforce skills.

By using advanced analytics tools, HR departments can identify patterns and trends in employee data that may not be immediately apparent. For example, they may discover that certain departments have higher turnover rates than others, or that employees with certain skills are more likely to be promoted.

These insights can help HR departments to make more informed decisions around recruitment, retention, and training. For example, if they identify a trend of high turnover in a particular department, they can investigate the underlying causes and take steps to address them.

Predictive HR insights for decision making

The use of predictive analytics in HR can help organizations to forecast future workforce trends, such as what skills are required, what roles are in demand, and what kind of training may be needed. These insights help to guide decision-making around hiring, training, and development across the organization.

Predictive analytics can also help to identify potential issues before they become problems. For example, if the data suggests that there may be a shortage of employees with a particular skill set in the future, HR departments can take steps to address this before it becomes a critical issue.

Overall, HR automation and analytics can provide organizations with valuable insights into their workforce, helping them to make more informed decisions and improve their overall performance.

Automate your HR and reap the benefits

The benefits of automation in HR are clear. They help to streamline recruitment, improve employee engagement and performance, and enhance the way organizations manage their employee data.

As HR technology continues to evolve, companies that keep up with these trends will benefit from a more productive, engaged and data-driven workforce.

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How to master recruitment in media https://resources.workable.com/tutorial/recruitment-in-media-industry Sun, 13 Dec 2020 14:22:16 +0000 https://resources.workable.com/?p=77550 Troubled times for traditional media represent an opportunity for companies looking to acquire communications talent. Experienced workers who have decided to leave the business of news often transfer the skills they picked up to more lucrative communications fields such as marketing, public relations, and corporate journalism. The transferable skills that traditional media professionals possess are […]

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Troubled times for traditional media represent an opportunity for companies looking to acquire communications talent. Experienced workers who have decided to leave the business of news often transfer the skills they picked up to more lucrative communications fields such as marketing, public relations, and corporate journalism.

The transferable skills that traditional media professionals possess are being recognised by a wider variety of industries. A journalist brings editing, writing and research skills, and a sense for what’s newsworthy, as well as experience with digital communications. These smart, versatile, deadline-driven employees will improve your content, mentor your colleagues, and in some cases, boost your brand’s visibility.

Here are some things to keep in mind when hiring a candidate with media experience:

  1. Search in the right places
  2. Battle for the best
  3. Proof of skills
  4. Ideology checkpoint
  5. Case study: HubSpot

1. Search in the right places

When you’re searching to recruit talent with media experience, you should place your ads in niche job boards, not only Indeed or Glassdoor. Social media is another place where you can find the ideal fit for the role. It’s also common for people with media experience to host their own blogs or vlogs, so keep an eye open for that too.

Here you can find a list of job boards where you can post your job ad:

  • JournalismJobs.com
    Journalismjobs.com is one of the oldest job boards, founded back in 1998, and has over 2,5 million page views per month.
  • JournalismCrossing
    Journalism Crossing is a searchable database including more than 2 million job postings worldwide.
  • Mediabistro
    Mediabistro is another option, especially if your searching for media and content professionals.

2. Battle for the best

Corporate newsrooms provide top talent with the opportunity to continue to produce quality written work while enjoying the benefits of a corporate job.

The arrangement is mutually beneficial, as corporations then gain the substantial skills and added oomph of a recognized journalist’s personal brand. There are fierce bidding wars for candidates who have proved their worth in their new environs. “We were not the only people offering Dan [Lyons] a job. I can tell you that for sure,” said Mike Volpe, former CMO of Hubspot. “When we get further along in the process of hiring more journalists, I do expect there to be competition.”

To beat the battle for talent, make sure your company has competitive benefits and compensation and highlight them in the job description.

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3. Proof of skills

Recruiters who target journalists agree that it isn’t enough to review a writer’s work samples. It’s not unusual for even an experienced and high-ranking journalist’s work to undergo heavy edits prior to publication. For best results, recruiters must assign short writing, editing, and proofreading tests with a deadline appropriate to what candidates would experience on the job.

Pro Tip: Ask references what your candidates’ first draft copy is like.

4. Ideology checkpoint

If you’re interviewing a media professional for a position in advertising, marketing, or PR, it is important to discern their ability to adapt to a different mindset. Many journalists believe that newsgathering should be completely separate from other communications fields. To these candidates, reporting means serving the general public by delving for the truth and keeping companies and governmental bodies in check.

Make it clear that they can still create compelling, delightful, and valuable work–but that this work must now align with commercial goals. If your company needs a ghostwriter, ask them if they’re okay with not seeing their name in lights. If you sense that they feel they’re leaving the “sacred” for the “secular”, ask them to explain why they are doing so and why they would be happy with this job in the long haul.

5. Case study: HubSpot

HubSpot has turned content marketing into big business. They were among the first companies to evangelize a now popular practice of attracting customers with content that predicts and addresses their needs. They help other businesses do the same with their software product, a platform that streamlines and automates the content development and promotion process.

HubSpot leads by example. Their commitment to producing high quality, well-researched, and thoughtful content is reflected in their hiring. They modeled their content team after the media newsroom, with a few tweaks. Their core team members are:

• CMO/Publisher – Responsible for aligning content production with business goals.
• Editor-In-Chief – Responsible for overseeing all things editorial.
• Writer – Responsible for producing content and contributing content ideas.
• Copy Editor – Responsible for correcting errors, checking for libel, proofreading.

HubSpot hires people who understand how their work supports the overall business goals of their company. HubSpot recruits highly adaptable, creative people with a track record of pitching fresh ideas and creating new initiatives. Hiring managers at HubSpot will want to see work samples and independent projects such as a blog. If budget is a concern for your company, HubSpot’s brand journalism guide suggests hiring recent graduates from journalism and communications programs, or even interns from local universities.

HubSpot’s commitment to company culture supports their efforts to attract great talent. Their Company Code, the blueprint that shapes their culture, is available online for all to see and is a respected example of employer branding.

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4 employee value proposition examples to survive the Great Resignation https://resources.workable.com/tutorial/employee-value-proposition-examples Tue, 20 Jul 2021 14:00:45 +0000 https://resources.workable.com/?p=80765 Workers are quitting in record numbers this year and it’s causing an already challenging post-pandemic season to be almost unmanageable for HR. It’s now not only about hiring new talent – which is already difficult in this talent market – it’s about keeping the talent you already have. A Microsoft study from earlier this year […]

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Workers are quitting in record numbers this year and it’s causing an already challenging post-pandemic season to be almost unmanageable for HR. It’s now not only about hiring new talent – which is already difficult in this talent market – it’s about keeping the talent you already have.

A Microsoft study from earlier this year found that 41% of the global workforce are considering leaving their employer this year, and those intentions are becoming a reality already.

The number of workers who quit their jobs in the month of April alone was the highest it’s ever been since this metric started being recorded about 20 years ago; nearly 4 million people quit, pushing the quits rate to 2.7% of those employed.

the great resignation

 

Hence the terminology: The Great Resignation, coined and foretold by a Texas A&M professor in May 2021.

So what can employers do, now that this massive talent migration is fully underway?

The first step is to change old ways of thinking: your biggest obstacle is not a shortage of talent, but a widespread shift in job candidates’ motivations. You need to evolve your employer brand using new employee value proposition examples.

Talent shortage vs. evolving candidate motivations

Even before the pandemic, the concept of a “talent shortage” has largely gotten the blame for why it’s so difficult to hire skilled workers. This is still true; a recent global study showed that nearly seven in 10 (69%) of companies have reported talent shortages and difficulty hiring.

But that’s not the full picture.

Yes, there is some level of talent shortage, but candidates have also evolved in what they expect from a job. Many don’t want to simply “go back to normal” and have decided they’d rather pursue something else. So, companies hiring in this labor market aren’t just competing against each other, they’re also competing against:

  • early retirement
  • the gig economy
  • self-run businesses
  • unemployment benefits
  • a search for a new environment
  • prioritization of a flexible schedule to be with loved ones

How should companies use this information?

Well, if your company wants to attract candidates in this labor market, you should be thinking about how you can directly address these new candidate motivations. Although salary, perks and benefits understandably are top of mind for candidates, there are many ways where you can further evolve your employer brand.

That’s especially when your budget doesn’t allow for higher salaries or you have difficulty competing with Amazon, Google, or any other competitive employer for talent.

What that all boils down to is evolving your employee value proposition (EVP) so that working at your company actually contributes to – rather than competes with – the life they’re trying to make for themselves.

These four employee value proposition examples can help you evolve your employer brand so that working at your company is attractive to today’s talent:

1. Offer true work flexibility – in location and schedule

The ultimate dream for most employees is to work anywhere they want and whenever they want, doing work that offers fulfillment and growth. What’s ideal about this type of setup is it gives employees the autonomy and freedom they want and need in their day-to-day lives, while also being able to do work that feels purposeful. This is part of the employee value proposition at companies who are already or have shifted to remote-first.

However, for a great number of employers, this isn’t a desirable or feasible option. They’re not willing to let go of the very real benefits that regular in-person, in-office work brings to culture, collaboration, and unity around a common purpose for the whole organization.

If your company is decidedly not going to go fully remote, here are some ways to get as close to that level of flexibility as possible. This will make a world of difference in helping you attract (and keep) the talent you need.

  • Offer employees the option to work from home at least a few days of the week
  • Let employees choose what days of the week they’d work remotely vs. in the office
  • Allow employees to shift their daily work hours around to when they prefer (e.g. starting and ending early)

2. Have a mission that goes beyond ‘the work’

Younger workers have always paid attention to what a company stands for as they look for a job and that interest has become even more pronounced, especially in these recent years of social and political unrest.

What these candidates are really striving for is to find work that means something and stands for something. This means company values that go beyond making a profit. These could include:

  • backing BLM/LGBTQ movements
  • establishing environmental equity
  • building up societies
  • supporting mental health and wellness

The list goes on. Candidates today are driven towards employers who have a clearly defined vision and values that are actually lived and felt among current team members.

Remember, though, that you can’t just pick a popular cause and slap that on all of your recruiting materials as your new mission. That isn’t genuine and candidates will see right through that. What you can and should do is talk to your current employees and do some internal introspection and brainstorming as a team as to how the work that you do helps make the world better.

Aside from your actual day-to-day work, you could also introduce:

  • paid volunteer days
  • charitable donations and company matching
  • team fundraising events.

Workable’s mission and vision are a great example of an employee value proposition: the entire organization is driven toward helping great companies and great talent find each other. It’s a very people-driven concept and it attracts candidates who love the idea of supporting it.

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3. Foster genuine employee connections

While talent today overwhelmingly prefers remote work over going back to the office five days a week – and many big-name companies feel the same – there’s one aspect about office life that’s still important to them: connecting with other members of their team in a meaningful way.

Just think of all of the different ways employees connect with each other organically throughout a work day when in the same physical workspace:

  • seeing each other daily face-to-face
  • catching up over a snack or drink break
  • real-time in-person meetings
  • lunch-time banter
  • mini-celebrations in the desk aisles

And so many other impromptu moments. In this shift to remote work, that’s what employees today are missing.

Even though “employee events” isn’t on their job search list, companies who prioritize employee connection in their company culture (especially while remote) will attract more talent than those who don’t.

For example, some companies fly everyone together into a really cool location once a year and call it their annual kickoff or team retreat – including Workable. Many also hold regular all-day events for things like team bonding, new hire orientation, and strategy sessions.

Making time for employee connection in these ways is huge for building morale, and people have something exciting to look forward to doing together. It’s one of the most powerful employee value proposition examples you can implement at your company.

4. Offer programs to support work-life integration

If your company is letting go of some or all of your office spaces in favor of remote or hybrid work, you haven’t actually eliminated the office – you’ve simply shifted “the office” into employees’ homes. The name of the game is then no longer about employees’ work-life balance, but work-life integration.

Learn how SmartBug CEO Ryan Malone manages work-life integration at his company – which has been fully remote since its inception in the late 2000s.

Knowing that this is the new way, supporting your employees’ work-life integration will be a huge differentiator for retaining and attracting talent today. To do that, it’s all about helping employees create a fluid and healthy environment where both their personal life and work life can co-exist and not constantly compete for their attention.

It also means addressing the additional financial burden many employees are taking on due to working from their own homes, such as caregiving costs, internet bills, and paying for technology to help their time management.

Here are some programs you’ll see most commonly these days among companies who prioritize healthy work-life integration:

  • one-time or recurring home office stipends to cover all equipment needs
  • subsidized food delivery or monthly flexible meal stipends
  • monthly cellphone and technology reimbursement for ongoing tech needs
  • wellness apps or a monthly flexible wellness stipend
  • backup childcare, caregiving support, and general family stipends that support all types of families

Get ready: evolve your EVP

Even though signs of the Great Resignation, or the “turnover tsunami”, was identified way back in February, none of us could have known how massive the impact would actually be.

These four employee value proposition examples are just to get you started. It’s ultimately up to you as an employer to show how quickly you can move and how nimble you can be in addressing this evolving talent market – by also evolving yourself and what you’re really offering your people.

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How to make your HR tech budget go further https://resources.workable.com/tutorial/maximize-hr-tech-budget Thu, 06 Apr 2023 13:32:18 +0000 https://resources.workable.com/?p=87971 2022 saw drastic shifts in the business climate. The world experienced inflation early in the year which led nations to raise their interest rates in response. These moves had the effect of making money more scarce and sent a chilling effect across the global economy. Companies always try to tighten their belts when entering a […]

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2022 saw drastic shifts in the business climate. The world experienced inflation early in the year which led nations to raise their interest rates in response.

These moves had the effect of making money more scarce and sent a chilling effect across the global economy.

Companies always try to tighten their belts when entering a potentially recessionary environment, and one way to get costs under control is to ensure that your businesses software expenses are being allocated as efficiently as possible.

Related: The agile recruitment process: hiring with leaner teams and budgets

Many HR and talent acquisition teams will see (or already have seen) their budgets flat line or shrink in 2023, so they will need to make strong, cost-effective software decisions as they build their HR software toolset.

Below are a few strategies that can help your team be more disciplined and efficient with your HR tech stack, while still giving you, your team and your employees the tools they need to be productive and successful:

1. Bundle where you can

There has been a back-and-forth debate in the software industry going back to time immemorial: Is it better to have an all-in-one system or to take a best-in-class approach?

Fewer systems are generally better than more systems, but there can often be compelling business reasons to add best-in-class point solutions.

The case for fewer systems is not just about lowering software expenses (although that can be a side effect). Often, the case is about being more efficient and streamlined.

With a more bundled HR tech stack, employees only have to download one app and remember one login, in order to handle all of their HR technology needs. It also means that when things go wrong, you only have one customer support contact to reach out to for help.

Another reason that companies opt for an all-in-one provider is because data typically flows more effectively throughout a single system than it does across multiple systems.

This can help reduce the amount of manual re-entry that administrators have to do. It can also make reporting easier, since generating reports from an all-in-one system is often easier to do than downloading and combining reports from multiple systems.

Despite the advantages of an all-in-one system, a business may still want to choose a few areas in their HR tech stack to prioritize best-in-class solutions.

In an environment where labor is still incredibly scarce and unemployment remains near record lows, having an advantage in recruiting from a best-in-class applicant tracking system (ATS) can return surplus value for a business.

A smart HR operation should be looking at their overall tech stack and looking for opportunities to bundle, but also stay cognizant of the benefits that their best-in-class providers can bring.

2. Partner with growing vendors

You’ve likely heard the phrase ‘a rising tide lifts all ships. And this is especially true when it comes to your HR software partners.

The trajectory that a software company is on is another thing to consider when you’re deciding which software partners will serve you best in a leaner business climate.

When evaluating competitive platforms, try to triangulate where each business is heading. Ask questions about the company’s leadership, their funding, their product innovation cycles and how long customers stay on their platform.

Two software vendors could look identical, in terms of functionality and price today, but in two or three years they could be miles apart, if one of the vendors has an arrow pointing up and the other is stagnating.

The vendor with the better trajectory will be able to deliver you new innovative upgrades, more frequently and will be able to attract more engaged, caring employees to work with your team.

Related: The 6 best free HR and employee management software solutions

3. Find the right deal

A third thing to consider with all of your software vendors is: Is the partnership structure mutually beneficial for both sides?

Most software buyers assume that list prices and contract terms are fixed and can’t be moved. But in our experience, buyers tend to have much more flexibility than they realize.

If you’ve been a great partner to your software vendor, they won’t want to lose your business over small details.

If you’re getting squeezed by your financial pressures, but don’t want to lose a beloved software partner, reach out to that partner and see if a resolution can be found.

This guide from Outsail details how to appropriately negotiate a software agreement, but a few of the key things to keep in mind are:

  • It’s a give and a take, so if you want better terms, you’ll likely have to give something to your software partner in return
  • Your sales or account management reps are your ally, so arm them with what they need to bargain on your behalf

Many people (incorrectly) think that negotiations are an adversarial endeavor, but the truth is that these conversations, when done well, can be some of the most transparent and mutually beneficial discussions you’ll have with your partners.

As we all face new business headwinds, there will be more pressure on HR teams to optimize their software spend.

Related: How to calculate the ROI of an ATS: A step-by-step guide

But, this certainly doesn’t mean that you will have to downgrade all of your software platforms and work only with bargain basement providers.

Instead, this is an opportunity to identify your most strategic partners and create deeper, more mutually beneficial partnerships that will allow both parties to come out the other side better.

Brett Ungashick is the founder of OutSail, a free HR software advisory service. OutSail helps companies research, evaluate and select new HR software. Brett started his career by selling software to HR teams at LinkedIn, before recognizing a growing need from software buyers for support throughout their buying processes. OutSail was founded in 2018 and has helped over 700 companies with new HR software purchases including companies like SalesLoft, DoorDash and the Boys & Girls Club of America.

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How to communicate company culture changes: Recruitment marketing tips https://resources.workable.com/tutorial/how-to-communicate-company-culture-changes Thu, 22 Oct 2020 13:24:51 +0000 https://resources.workable.com/?p=76303 But right after the first interview runs, you realize that the majority of interviewees are confused about your new workplace setup. You receive questions such as: Is remote permanent or temporary for this role? Are you planning to reopen the office? How do teammates socialize working from distributed areas? And this is not an uncommon […]

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But right after the first interview runs, you realize that the majority of interviewees are confused about your new workplace setup. You receive questions such as:

  • Is remote permanent or temporary for this role?
  • Are you planning to reopen the office?
  • How do teammates socialize working from distributed areas?

And this is not an uncommon scenario these days. Since the COVID-19 pandemic began, loads of businesses have experienced a culture shift. Transition to remote operations, forced layoffs, new health regulations and company policies – all these events have caused changes in company culture in a flash.

As a result, uncertainty levels rose both for candidates and in many cases employees, too. This frustration can be costly on both sides – increased time to hire, less suitable talent, and reduced candidate engagement are among the big risks you may stumble over.

So what can you do to avoid scaring off stellar candidates and bring great talent to your company’s threshold? First step: update your recruitment marketing efforts – how you promote yourself as an employer to attract future candidates. This way, you’ll secure top talent that fits your new work culture.

Boost your brand

Attract talent and boost applications with Workable’s careers pages that put your brand and jobs in the spotlight.

Start building

Top recruitment marketing tips for company culture changes

It may be difficult to get a head start on this; there’s a lot to take into account when revising your recruitment marketing strategy, especially when the rest of your hiring tasks, such as screening and onboarding are still going strong, and the surrounding environment seems to be in eternal flux. Below, we’ve gathered some recruitment marketing ideas to make things easier for you.

1. Revisit your employer brand

What makes you stand out from other companies in the same industry? How has this changed post-pandemic? How do you think the changes in your business will impact your reputation as an employer?

Once you’ve answered these questions, take steps to ensure your employer branding reflects any changes to your culture. Revisiting your candidate-facing content is your first step to success.

Here are some areas you could focus on:

  • Mission and vision: If your company has recently changed the way you work, how has that impacted your mission and vision? Do you need to emphasize aspects of your mission more? Have your goals shifted? Candidates should be aware of what your business goals are and how you’ll try to reach them through your new operations and processes.
  • Company policies: Whether that’s updating your employee handbook in-depth or adding a remote work policy to your existing library, make sure you have company policies that reflect the current work environment so that everyone is on the same page.
  • Benefits: What types of benefits will fit employee needs in the new work environment? Maybe some of your existing perks aren’t useful anymore and you’ll need to revisit them. For example, instead of free lunches, you could offer restaurant coupons or gift cards to employees who work remotely.

How will you communicate all these changes in company culture through your vision and mission with candidates and employees? Start with your storytelling around your brand. Share new values openly and honestly. How? Through your content, of course.

Related: In this article, you’ll find different ways recruiters interacted with candidates during the pandemic based on their company’s hiring status.

2. Update your job ads

Will job requirements for your open roles be the same going forward? Going back to the remote work example, it’s useful to include previous experience or familiarity with telecommuting in the job specification. Plus, adaptability and problem-solving are ideal skills for remote workers that you want to call attention to.

You could also share other valuable information in the job descriptions to put emphasis on specific matters, as Accenture Greece, a management and technology consulting company, did during the COVID-19 crisis:

“The safety and well-being of our candidates and employees remain our priority. Please note tha the recruitment process for opportunities in Accenture Greece will be conducted only via online formatting during the current period” – From Accenture Greece

With this note, not only did they inform candidates about what to expect regarding the interview format but also made clear that employee wellbeing is a top business priority for them.

3. Increase social media presence

Use your social media platforms to showcase your company culture to potential candidates in a more vivid way. If you’ve recently switched to a virtual workplace, encourage your employees to share bits from their remote workstations and post images from team virtual meetings and activities. You could run internal contests to make it more engaging and fun. For instance, you could arrange small prizes to reward employees with highly engaging posts.

Remember to be creative and transparent. There is no need to oversell, just proudly show who you are. You could also show other initiatives that exhibit your culture and values as Salesforce, a CRM software service, did via Twitter:

4. Invest in your careers page

In the talent attraction war, your careers page is your strongest weapon. A neat and clearly structured career site will help you convert ideal candidates into new teammates.

Apart from including your values, open roles and benefits in text, post interactive content to help people understand what your workplace looks like in a more engaging way. Use video testimonials, images or quotes from employees describing a typical working day. Showcase initiatives that reflect your culture and company priorities as Tech will save us, a learning technology start-up, does in their career site:

Plus, if you’ve recently rearranged your benefits scheme, don’t forget to update your careers page with the new perks and clarify what value they can bring to employees’ professional development and wellbeing.

5. Inform your candidates during screening

When interviewing candidates the majority of them want to know what type of company they’re joining first-hand. First tip for interviewers: Share everything you’re proud of – company initiatives, team activities, positive brand stories, but never promise something you can’t offer. When your new hires realize that you described everyday work-life glossier than it really is, turnover will be around the corner – and this will be a real deal-breaker for your company’s productivity and hiring budget.

Also, if you’ve recently moved to remote this also means that you may need to hire people with different or additional skills than you did before. You may need to evaluate roles differently and consider new interview questions like:

  • What do you think will be your biggest challenge working as a remote employee?
  • How comfortable will you be working with a distributed team?
  • Do you like to work autonomously with limited supervision?
  • How easily do you adapt to ambiguity in the workplace?

Listen to their answers carefully; if you spot a red flag – for example, a candidate has never worked remotely before and they seem hesitant about it – be as clear as possible to them and set the right expectations.

6. Monitor Glassdoor reviews

Typically, candidates visit Glassdoor to check employee reviews for a possible future employer. In this platform, employees can anonymously share their full experience working for your business, what your culture is all about and be raw about it. Plus, candidates can freely post how satisfied they were during the screening process and their impressions from interviews. And to put it briefly, Glassdoor could become every company’s biggest enemy or foe.

If you’ve recently been through company culture changes that have affected both candidates and employees, monitor the latest Glassdoor reviews and analyze both positive and negative comments. Based on those data points, you can decide what your next moves should be to boost your employer branding and recruitment marketing (e.g. pick a different assessment tool for future candidates).

This isn’t limited to Glassdoor. You will also want to monitor other employer review sites, such as Indeed and Comparably.

A final wise thought

All the above practices seem tangible and easy to apply, but how often should employers and HR leaders run a “culture test” to see where they stand? In a recent webinar, Codility’s CEO Natalia Panowicz shared her insightful take on the matter:

Company culture changes happen organically and at a faster pace than we think. They do not always take place after big events but rather occur dynamically. That’s why we should pay attention to how it evolves over time. If you inspect it methodically and adjust your recruitment marketing in an appropriate way, you’ll communicate it more effectively with talented professionals and make your employer brand accountable to them.

So now you’re one step closer to finding the right talent for your business. Good for you!

The post How to communicate company culture changes: Recruitment marketing tips appeared first on Recruiting Resources: How to Recruit and Hire Better.

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The 12 best applicant tracking systems https://resources.workable.com/tutorial/best-applicant-tracking-systems Fri, 16 Apr 2021 14:40:56 +0000 https://resources.workable.com/?p=79523 The market for applicant tracking systems is packed with numerous solutions for every kind of business to meet all kinds of different needs. Whether you’re in the market for your very first hire or you’re a 500-employee organization looking to scale your business with new product offerings or entering new territory, there’s quite literally something […]

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The market for applicant tracking systems is packed with numerous solutions for every kind of business to meet all kinds of different needs. Whether you’re in the market for your very first hire or you’re a 500-employee organization looking to scale your business with new product offerings or entering new territory, there’s quite literally something for everyone.

We’re in the industry ourselves, so we know how overwhelming it may be. To make it easier for you to decide on an ATS best suited to your needs, we’re presenting you with the best applicant tracking systems in the market today.

Here’s what we’ll cover:

What is an Applicant Tracking System?

An applicant tracking system (ATS) is a software that automates administrative tasks in recruitment and hiring. For example, an ATS enables faster interview scheduling, easier job advertising, optimized referrals, automated processes, and more. Overall, a good ATS helps relieve many recruiting pains that recruiters and hiring managers often face.

Alternative names for an applicant tracking system include: ‘hiring software’, ‘talent acquisition software’, ‘hiring platform’, and ‘recruitment software’.

What are the Benefits of Applicant Tracking Software?

It’s not out of sheer luck that applicant tracking systems (or generally, recruiting software) keep gaining popularity in the business world. They take a huge burden off the shoulders of hiring teams and give them time to focus on what matters – connecting with candidates and making hiring decisions.

Some major benefits of applicant tracking systems include:

  • Increase in productivity and efficiency when hiring – particularly at scale
  • Better candidate experience through faster scheduling and communication – especially in remote and hybrid work environments
  • Access to multiple job boards and the ability to manage all applications in a centralized location
  • Improved employer brand that attracts great candidates
  • Valuable metrics and reports to improve the hiring process (e.g. HR analytics)
  • Easier compliance with laws related to recruitment

Are They Worthwhile for Startups and Small Businesses?

In a word, yes. Everyone involved in recruiting, such as business owners, hiring managers, and recruiters, will find an applicant tracking system or recruitment software to be incredibly useful when building teams. Whether they’re making those first few hires or growing their business by adding team members, an ATS can help optimize the hiring process both in terms of time and money.

How does an ATS work?

Simply put, an ATS is a software that helps you standardize your recruitment process for a variety of reasons, including hiring at scale, operating with leaner HR teams, making a quick hire, and more. With an ATS, you can do the following:

  • Posting to multiple job boards at once, exponentially increasing your reach across popular and niche job sites
  • Scheduling screening calls, one- and two-way video interviews, in-person interviews, assessments, and other key components of candidate evaluation
  • Moving candidates from application to offer in the hiring pipeline
  • Communication between candidates and hiring teams
  • Collaboration with teammates to enable unity when it comes to making hiring decisions
  • Legally compliant candidate sourcing
  • Candidate evaluation with the use of assessments and scorecards
  • Employer branding to convey the company culture and vision
  • Measuring hiring effectiveness through recruiting reports, e.g. candidate sourcing reports

How We’ve Compared the Best Applicant Tracking Systems

Each ATS may specialize or excel in specific recruiting areas. Before purchasing an applicant tracking system, it’s useful for organizations to compare several options with each other.

To do so correctly, they may map their individual hiring methods, analyze the problems they need to resolve or identify opportunities for improvement. Then, they can evaluate available systems based on important criteria.

Top 12 Best Applicant Tracking Systems

We’ve researched the top ATSes extensively so you don’t have to. And we’ve come up with these 12 best applicant tracking systems that will help you make the best decision on what to use for your organization. Of course we’re aware that we’re in this list, but rest assured, we’ve done our best to be as impartial as we can because we want to help you make the best decision for your company’s needs.

Workable

We know we’re patting ourselves on the back here, but we really think we have good reason to do so. Workable provides best-in-class recruitment tools, processes and automation in one complete solution. Whether you’re hiring employee #2 or 200 new employees, Workable’s scalable tools, know-how and support help you make the hires that make your business great.

With clients including RyanAir, Sephora, and Soho House, Workable is the solution of choice for many reputable brands interested in boosting their employer brand, attracting the right candidates, managing high volumes of applicants, and streamlining their recruitment process.

Companies who use Workable get from requisition to offer letter faster, with automated and AI-powered tools that source and suggest candidates, simplify decision making and streamline the hiring process.

More than 20,000 companies ranging from local chains to global enterprises have used Workable to hire over one million people in 100+ countries.

Workable leads all other ATSes in G2’s Best Applicant Tracking Systems list for 2021, with a cumulative score of 4.5 out of a potential 5 stars.

Hire with the world’s leading recruiting software

Delight candidates with engaging careers pages, mobile-friendly applications and easy interview scheduling — all with Workable, the world’s leading recruiting software!

Take a tour

 

Greenhouse

We won’t lie – Greenhouse is one of the world’s leading recruitment software companies. It is listed near the top alongside Workable in many lists of best applicant tracking systems. Headquartered in NYC, its software caters primarily to the mid-market and enterprise, and integrates seamlessly with many other HR tech vendors.

Greenhouse offers many of the same features as Workable, with notable differences in product implementation, integration options, sourcing capabilities, hiring team communication, and hiring manager engagement.

Compare Workable to Greenhouse

 

Lever

Joining Workable and Greenhouse in many best applicant tracking systems lists, Lever is a recruitment solution based out of San Francisco and Toronto. It’s tailored to tech startups as well as midsize and enterprise organizations.

Again, like Workable, Lever offers many similar features, with notable differences in native product offerings, integration options, implementation and support, candidate sourcing, and scheduling capabilities.

Teamtailor

Teamtailor is a Swedish recruitment solution operating primarily across Europe, with a heavy emphasis on its employer branding and recruitment marketing capabilities. It prides itself on its native careers page feature, capabilities for marketing to specific talent markets, and features including text recruitment, referrals, and candidate nurturing.

Jobvite

Headquartered in Indianapolis with locations in Portland, the UK, and Canada, Jobvite started out as a social media-focused approach to recruitment for enterprise-sized businesses. Its platform augments the recruitment process with AI-powered processes, including the ability to automatically screen and rank candidates based on preset parameters.

ICIMs

iCIMS, which stands for Internet Collaborative Information Management Systems, was one of the very first SaaS companies in a fledgling recruitment software market in the early 2000s. It’s a reliable legacy solution suited for enterprises, and continues to present itself as innovative and forward-thinking with a continually evolving product roadmap. It operates out of the US and UK and enjoys a worldwide market base.

Taleo

Originating in Quebec, Canada, and now headquartered in California, Taleo is more of an all-inclusive talent management software than a dedicated ATS, presenting modular offerings based on the size and complexity of customer needs. It describes itself as an easy-to-use Fortune 500 ATS interface catering to candidates and hiring teams alike, and focuses on a mobile-first and data-driven approach.

SmartRecruiters

Unlike other ATSes which focus on startups and SMBs, SmartRecruiters is tailored towards enterprise-sized organizations looking for a larger solution for their recruitment challenges. Headquartered in San Francisco, SmartRecruiters is one of the largest ATSes in the recruitment solutions market, offering numerous integrations in a number of languages.

JazzHR

This US-based recruitment SaaS presents itself as a lower-priced solution that offers users the opportunity to rank, track and collaborate in the candidate evaluation process with custom workflows for each job opening.

Zoho Recruit

Zoho Recruit pitches its ATS as being designed for both recruiters and corporate hiring teams working together to build workforces that adapt quickly to evolving talent needs. Offering solutions to both in-house recruiters and staffing agencies, Zoho Recruit is a part of Zoho’s one-stop stop of business tech solutions including email, project management, budgeting and other needs.

BreezyHR

Florida-based BreezyHR offers an affordable, pared-down solution for companies just starting out. It promotes job openings on job boards, enables its users to organize existing applicants via drag-and-drop, and pulls hiring teams together into a streamlined communications channel that also includes the candidate.

Recruitee

Founded in Amsterdam, Recruitee is one of the newer kids on the block, having launched in 2015. It’s growing rapidly as a presence in the ATS market, with a user-friendly system that enables drag-and-drop options to move candidates through a customized hiring pipeline. It’s tailored primarily to SMBs with <100 employees.

Time to make a decision

Need help making a decision on the best applicant tracking system for your business? Hop into a no-obligation call with one of our product experts for an in-depth discussion on your hiring needs and pain points, and we’ll help you decide. Alternatively, try out our recruitment software for 15 days – for free – and see how it goes from there.

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ChatGPT in recruitment: how to teach your teams to use it https://resources.workable.com/tutorial/chatgpt-in-recruitment-how-to-onboard-your-team Wed, 28 Jun 2023 15:21:59 +0000 https://resources.workable.com/?p=89308 ChatGPT and other generative AI tools offer innovative solutions to complex solutions – including in recruitment. It can save hard-working recruiters hours of repetitive grind in streamlining their existing hiring and recruiting processes. Using conversational AI in recruiting can help us be better recruiters in everything from sourcing the best talent to drafting engaging job […]

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ChatGPT and other generative AI tools offer innovative solutions to complex solutions – including in recruitment. It can save hard-working recruiters hours of repetitive grind in streamlining their existing hiring and recruiting processes.

Using conversational AI in recruiting can help us be better recruiters in everything from sourcing the best talent to drafting engaging job descriptions.

As with anything, integrating AI into recruiting workflows is not without its challenges – particularly in training and onboarding your recruiting team to use it.

Many professionals in the recruiting industry either misunderstand what ChatGPT does and how it can help them get more done and be better at their jobs. Some are afraid – not without reason – that incorporating AI tools in recruiting may remove the human element and dehumanize the recruiting process, or even replace their jobs.

It’s important to remember that ChatGPT is a tool – it’s not here to replace our jobs but to help us be better at them. It’s designed to augment and enhance human ingenuity and innovation, by freeing up time from routine and administrative tasks and freeing up more time for more strategic, higher-value decision-making.

We’ll help you clear up the misunderstanding around these myths and serve as a strategic guide on how to train recruiters to use ChatGPT in recruitment and navigate potential challenges that may arise in the process.

Training teams to use ChatGPT in recruitment

Imagine having your very own HR virtual assistant who never gets tired, does exactly what you ask of them, is available 24/7 a day year-round, is at all times eager and willing to help, and incorporates any feedback you give them as you go.

That’s the benefit of using ChatGPT in your recruiting process. However, as with all tools, there’s a right way and a wrong way to use it effectively. Incorporating ChatGPT into your recruiting workflows will take an initial period of training and onboarding as your team adjusts to the technology.

Introduction to ChatGPT

To best get your recruiting team up to speed, we recommend hosting interactive sessions that showcase ChatGPT’s potential use cases and abilities in action.

You can use either pre-recorded videos or a live demo, walking through the ChatGPT AI and showing your team example prompts and scenarios of using it for recruiting purposes like creating job descriptions and sourcing candidates. This will give your recruiting team ideas on how they can use it for themselves.

This initial step helps your team see for themselves how ChatGPT can save them time and save more time and energy on more important decision-making.

Remember, familiarity with ChatGPT doesn’t happen overnight. The goal at this stage is to get your recruiting team curious about ChatGPT and show them the possibilities of what it can do for them.

It’s best to learn on the job

A big part of the process of becoming proficient in ChatGPT and other AI tools is in hands-on experience – experimenting and trying different things to test its limits and get a sense of what it can and can’t do.

Organizing practical training sessions is a great way to facilitate this process. Your recruiters can interact directly with ChatGPT and practice doing things like crafting job descriptions, generating interview questions, playing around with different prompts, and seeing how the language model responds.

This will not only help your recruiters get more comfortable with ChatGPT, but it will also help them learn how they can adapt it to their needs. They’ll see through first-hand experience how it can help them in their day-to-day jobs.

Templates are all well and good, but the best results from ChatGPT often come as a result of you playing around with it and exploring what it can do. Your recruiters can benefit more from your training sessions and onboarding with practical examples.

Let’s look at a few examples of use cases of ChatGPT in recruitment:

1. Creating interview questions

From a pre-made job description, ChatGPT can help create relevant interview questions that you can tailor to fit the role and the company. It may surprise you with what it comes up with.

Be specific, relevant, and detailed in your prompts, and give ChatGPT as much context as is needed. Mention things such as the job title, several job requirements, and anything else specific to the role.

Example prompt: “Generate interview questions for a software developer with a focus on Python and machine learning.”

You can also ask it to tweak and modify its response to suit your needs, such as including more questions or fewer.

Example Prompt: “Let’s narrow it down to 10”

You can even have it generate practical exercises for the interview.

Example Prompt: “What’s an example practical exercise you might give to someone in this position? This can be an assignment that takes a few hours to complete and is due the following day.’

2. Writing Boolean search strings

Give ChatGPT the requirements and preferred experiments for a job, and it can help you create search strings to help source candidates.

Example prompt: “Create a Boolean search string for a nurse with pediatric experience in New York. The candidate must have 3 years relevant experience in a clinical setting and be based in New York.”

Remember that potential candidates may phrase their job experience differently, so play around with different variations.

3. Integrating ChatGPT into workflows

You can also show your recruiters how to build ChatGPT into their recruitment workflows alongside the other tools and software their familiar with. Show them ways they can use it, such as:

Integrating with your Applicant Tracking System (ATS): Asking ChatGPT to draft email communication with job candidates through their ATS. Example prompt: “Create a follow-up email for a candidate who interviewed for the software engineer position last week.”

Interview scheduling: If you use a digital calendar tool for scheduling, your team can ask ChatGPT to craft an appropriate interview invitation. Example prompt: “Write an invitation for a second-round interview for a sales representative role.”

Candidate feedback: After the interview, recruiters can use ChatGPT to deliver personalized feedback. Example prompt: “Draft a polite rejection email for a candidate who was not selected for the marketing executive position.”

These are just a few examples. ChatGPT is extremely flexible and versatile and can be used right alongside a variety of tools like ATS or CRM systems.

4. Running mock scenarios

Hosting practice sessions and exercises with ChatGPT is a great way to help your recruiting team build confidence with ChatGPT, to make sure they understand how it works and how they can use it in their job. Here are some scenarios you can simulate:

Candidate screening: Give your recruiters a fictional resume, and have them generate potential interview questions using ChatGPT based on the resume. Example prompt: “Generate interview questions for a candidate applying for a project management role with experience in agile methodologies.”

Candidate sourcing scenario: Have your recruiting team create a Boolean search string given a hypothetical job role and a list of required qualifications and skills. Example prompt: “Create a Boolean search string for a data analyst role requiring Python, SQL, and knowledge of machine learning techniques.”

Candidate outreach scenario: Ask your recruiters to practice reaching out to a potential candidate, using ChatGPT’s help. For example, a prompt they might use is: “Draft a candidate outreach email for a senior graphic designer position”

These are just a few examples. The goal is to provide realistic advice and help them understand the range of tasks ChatGPT can help with.

Provide ongoing learning and support

Advancements in AI technology happen parabolically. Hardly a week goes by when we don’t hear about how ChatGPT is poised to revolutionize a given industry or make another one obsolete. It’s still new, exciting, and scary territory, and people are still unsure about whether it’s a good or bad thing.

Staying ahead of the curve as AI continues to develop means providing your team with ongoing support, such as:

Provide regular training sessions: Organize regular training sessions as ChatGPT and the other AI tools you use to build and update new features or improvements. This way, recruiters are always knowledgeable about the latest developments and can use the tool to its full potential.

Create a resource hub: Consider creating a repository of knowledge and resources where your team can access ChatGPT prompt templates, guides, videos, and example use cases. This can be a collaborative Google doc that your team adds to over time.

Establish a support team: Consider designating an established team or person to provide real-time assistance to any recruiters who encounter difficulties or have questions regarding ChatGPT – including in recruitment work. This can be part of your existing IT or HR team if you have a small business.

Provide feedback channels: Have a way for recruiters to offer feedback or report any issues or problems with ChatGPT so that problems can be resolved quickly. This can also provide useful insights for future training

Ensure a smooth transition

Just because you onboard your team with ChatGPT doesn’t mean that all your team members will be on board, so to speak.
Addressing concerns proactively will help the doubters and the fearful among your recruiting team that AI is not here to replace their jobs, but to help them focus on more strategic tasks that require a human touch.

Here are some ways you can smooth out any bumps in the road and keep resistance to ChatGPT to a minimum:

1. Be clear on what and why

It all starts with open, honest transparency. Let your team know why you’re advocating for ChatGPT in recruitment, the benefits it has, and how it can help them get more done in less time. Emphasize at every stage that it’s a tool meant to assist them, not replace them. This will help manage expectations and alleviate concerns.

2. Integrate gradually

Introduce ChatGPT gradually into your recruitment workflows. Identify areas in your existing processes where they can be used. Find opportunities for integration, particularly any repetitive or monotonous tasks that require significant human effort. Start small at first with simple tasks, like boolean search strings.

As your team dips its toes in the water, scale its usage internally. This allows team members to adapt to the technology at their own pace and reduces potential overwhelm.

3. Showcase and celebrate successes

Provide a positive narrative and build associations within your recruiting team, by sharing the success stories about how ChatGPT has benefited certain team members.

This will help foster positive perception and wider acceptance.

4. Ensure a continuous learning experience

Foster a culture of collaborative learning and adaptation. As new features in ChatGPT and other AI tools roll out, your team should be prepared to adapt and evolve with them. Update your team regularly with new features and improvements to ChatGPT. Celebrate the team members who use it effectively, and encourage them to showcase what they learn.

Create the future by embracing ChatGPT for HR

Leveraging AI tools like ChatGPT is a strategic step towards transforming the way your recruiting team does things, for the better.
When you have ChatGPT automate your routine tasks, it allows your recruiters to focus on what matters – people. That’s what makes it such an exciting time to be a recruiter in the age of AI.

Embrace this change and harness the power of AI for more efficient, more data-driven, and more human-centric recruitment. The future is not to be feared, but to be created. We invite you to explore what ChatGPT can do for your recruiting and HR teams in our vast library of tutorials.

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Job-related resources in light of COVID-19 https://resources.workable.com/tutorial/job-related-resources-in-light-of-covid-19 Fri, 03 Apr 2020 13:00:58 +0000 https://resources.workable.com/?p=74362 Browse the following sections to find: Current job opportunities Job ad templates and interview question kits Places where you can post your job ads or look for a new job Note: We’ll be updating these resources regularly – check back often for additional content.  1. Current job opportunities Here are some of the companies that […]

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Browse the following sections to find:

Note: We’ll be updating these resources regularly – check back often for additional content. 

1. Current job opportunities

Here are some of the companies that are currently hiring as found in the Workable job board. We’ve included their most recent job ads, but feel free to check the companies’ careers pages (you’ll find the links below) for new job opportunities.

If your company is currently scaling or has urgent hiring needs, reach out to us and we’ll include your company’s details in the following table to help you connect with job seekers.

We’ve also recently launched Bridge, an outplacement solution by Workable, that helps displaced employees find their next job quickly by connecting them with companies that are still hiring. Learn more about our initiative.

Healthcare job opportunities

Company Industry Job ads Location
Firefly Health
  • Care provider
  • Behavioral health specialist
  • Nurse practitioner or Physician assistant
  • Cambridge (US)
Guided Living Senior Home Care
  • Home care agency
  • Certified Nurse Aides and Certified Home Health Aides
  • Plymouth, Cape Cod and South Shore (US)
Heritage Management Services
  • Healthcare management services
  • Resident assistant
  • Charge nurse
  • Assistant director of nursing
  • Home health RN case manager
  • New Mexico (US)
Medmetry
  • Healthcare consulting services
  • Traveling respiratory therapist
  • Traveling registered nurse
  • US
NLG
  • Healthcare agency
  • Community Based Registered Nurse
  • Hull and East Riding (UK)
VitalHire
  • Healthcare agency
  • Licensed Practical Nurse (LPN)
  • Travel Registered Nurse
  • California
  • North Carolina
  • New York

Hospitality and Retail job opportunities

Company Industry Job ads Location
Camile Thai Kitchen
  • Restaurant
  • Driver
  • Wok chef
  • Counter staff
  • Dublin (Ireland)
  • London (UK)
COBS Bread
  • Bakery
  • Sales assistant
  • Baker
  • Canada (various locations)
Domino’s Pizza
  • Restaurant
  • Delivery driver
  • UK
Farmdrop
  • Online supermarket
  • Warehouse shift manager
  • Picker
  • Delivery driver
  • Enfield (UK)
Newton Napa Valley
  • Vineyard
  • Harvest cellar worker
  • Yountville, California (US)
The Hut Group
  • Online beauty and wellbeing retailer
  • Account director
  • Senior brand marketing manager
  • Commercial finance manager
  • Senior SEO executive
  • Warehouse operative
  • Manchester (UK)

Logistics and Manufacturing job opportunities

Company Industry Job ads Location
AnchorSign
  • Manufacturing
  • Diesel maintenance mechanic tech
  • Charleston, South Carolina (US)
Kleen Test Products
  • Contract manufacturing
  • Production admin support
  • Trailer jockey
  • QC line technician
  • Mequon, Wisconsin (US)
  • Strasburg, Ohio (US)
Niacet Corporation
  • Manufacturing
  • Director procurement operations
  • Plant foreman
  • Chemical operator
  • Maintenance mechanic
  • Niagara Falls, New York (US)
ShipMonk
  • Order fulfillment platform
  • Warehouse supervisor
  • Sales representative
  • Warehouse associate
  • Pennsylvania (US)
  • California (US)
  • Florida (US)
  • Remote

Pharmaceutical job opportunities

Company Industry Job ads Location
Ascendis Pharma
  • Biopharmaceutical
  • Associate principal scientist
  • Associate medical director
  • Director, Opinion leading programming
  • Patient support director
  • HR coordinator (temp)
  • California (US)
Echo 
  • Pharmacy
  • Pharmacy student intern
  • Dispenser
  • Patient care advisor
  • London (UK)
HeliosX
  • Health tech
  • Pharmacy technician
  • Pharmacy inventory manager
  • Pharmacy assistant
  • CQC manager
  • Packing assistant
  • Copywriter
  • Florida (US)
  • London (UK)
MedicalDirector
  • Health tech
  • Site reliability engineer
  • Customer service consultant
  • Sydney (Australia)
Vezeeta
  • Health tech
  • Software testing engineer
  • Medical representative
  • Senior Advertising Account Manager
  • Senior technical recruiter
  • Pharmacist
  • Cairo (Egypt)

Various remote job opportunities

Company Industry Job ads Location
Bit Zesty
  • Design agency
  • Lead user experience designer
  • Mid-senior level UX designer
  • Full-stack developer
  • Ruby on Rails developer
  • Remote
Camunda
  • Open source automation platform
  • Java developer
  • Pre-sales java engineer
  • Frontend engineer
  • Remote
Fullstack Labs
  • Software consultancy
  • Ruby on Rails developer
  • React.js developer
  • React native developer
  • Remote
Kanopi Studios
  • Web agency
  • Contract designer
  • Remote (US)
LawnStarter
  • Lawn care
  • Writer
  • Customer support/Contract writer
  • Remote
LifeDojo
  • Employee wellbeing app
  • Operations Internship
  • Marketing Internship
  • Remote
Netguru
  • Consultancy
  • Product design
  • Software development
  • Knowledge and development specialist
  • PHP developer
  • Senior Product designer
  • Remote
Ometria
  • Customer marketing platform
  • Senior software engineer (front end)
  • Senior software engineer (back end)
  • Remote
  • London (UK)
Tekhouse
  • Software development
  • IT project manager
  • .NET developer
  • Field technician
  • Operations technician
  • Product owner
  • Remote
  • US
Find your dream job

Explore thousands of open jobs hosted by Workable, the all-in-one recruitment software trusted by companies recruiting worldwide.

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2. Templates: Job descriptions and interview questions

The COVID-19 pandemic has forced many companies to hire for roles that didn’t previously exist – and they usually need to do that fast. We researched which jobs are in high demand right now by industry and gathered all our relevant job description templates so you can save time when advertising your open roles.

Below are interview questions to prepare yourself – whether you’re an interviewer or a candidate.

Function

Job descriptions

Interview Questions

Accounting
Administrative
Construction / Engineering
Corporate Training
Customer Service
Educator/Education
Facilities
Healthcare
Hospitality
Human Resources
IT/Development
Law Enforcement/Security
Logistics
Pharmaceuticals
Retail
Sales

3. Job boards

The following pages aggregate current job opportunities – have a look if you’re in search of a new job or post your company’s open roles. If you’re advertising your jobs on traditional, popular job boards (e.g. Indeed and Monster), make sure to include key phrases such as “Hiring now” to attract job seekers.

Website

Link

Career board: powered by Outreach https://www.outreach.io/gethired#jobs
CoronaHub https://coronahub.co/jobs/
Coronavirus Paths https://coronavirus.paths.in/
LinkedIn #CoronaVirusHiring or #NowHiring
Mass Hire Central https://masshirecentral.com/covid19resources/
State of New Jersey Covid-19 jobs and hiring portal https://jobs.covid19.nj.gov/
Still Hiring http://www.stillhiring.io/
Still hiring corona sheet http://bit.ly/stillhiringcorona
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How to Hire: 5+1 tips for hospitality recruiting https://resources.workable.com/tutorial/hospitality-recruiting-tips Wed, 30 Oct 2019 12:40:32 +0000 https://resources.workable.com/?p=35138 How do you hire effectively while overcoming those retention challenges? Try these tips for hospitality recruitng to find – and retain – great people: 5+1 quick hospitality recruiting tips 1. Be transparent when crafting job descriptions Accurately describe responsibilities and requirements (and even the challenges) to make it more likely that only those candidates who […]

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How do you hire effectively while overcoming those retention challenges? Try these tips for hospitality recruitng to find – and retain – great people:

5+1 quick hospitality recruiting tips

1. Be transparent when crafting job descriptions

Accurately describe responsibilities and requirements (and even the challenges) to make it more likely that only those candidates who are truly interested will apply. Set realistic expectations – don’t overpromise and underdeliver. Sometimes a summer job really is just a summer job, and that’s OK.

2. Post your job ad in the right places

Apart from job boards such as Indeed, Glassdoor etc. try posting your ads in hospitality job boards. Here’s a list of some of the most popular job boards in the U.S. to help you with your hospitality recruiting process:

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Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

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3. Source and network

Use candidate sourcing technology to identify candidates with the skills and experience needed. Also, invite your existing employees to refer people (according to accumulated wisdom over the years, referred employees tend to stay longer). For example, when you’re hiring restaurant employees, put the word out in your network for a restaurant they visited or worked in that has a great chef or for someone who’s a professional server or restaurant manager.

4. Evaluate candidates’ interest

Many people will work at a cafeteria to pay the bills while studying or looking for another job. That’s fine and you do need those employees to fill urgent openings. But for roles where retention is key, you can search for those pursuing a career in hospitality (e.g. those with relevant degrees or extensive relevant experience).

5. Evaluate skills with the right tools

In hospitality, a great number of employees has a customer-facing job; hotel receptionists, waiters, or even hotel housekeepers require strong soft skills to help them in interactions with others, such as communication and problem solving. So, a good method for hospitality recruitment is to evaluate candidates for those skills via assessment tools (e.g. Indeed Assessments).

6. Look at your working conditions

Do servers leave simply because they graduated or found another job, or because they feel overworked and undersupported? Do you offer rewarding benefits or training programs? Look for issues that hurt your employer brand and hamper your hiring efforts.

You can also check out the average salary per job position and make sure not to underpay future employees.  Here’s the top 10 based on Salary (with average US salary):

  1. Hotel General Manager – $110,500
  2. Hotel Clerk – $23,741
  3. Bellhop – $37,058
  4. Meeting and Convention Planner – $58,560
  5. Concierge – $29,357
  6. Maitre d’ – $37,058
  7. Executive Chef – $51,567
  8. Reservation Ticket Agent – $33,504
  9. Maids and Housekeeping Cleaner – $24,038
  10. Gaming Dealer – $17,327

While many of these positions are entry level, suited for individuals with little to no experience, others require extensive management experience and higher levels of education. This means that, across the board, clear job descriptions, detailed background checks and highly developed training programs are essential to the success of a hospitality recruiting process.

The Marriott way

While turnover is high across the hotel industry, one global leader saw great success. Known around the world for reliable hotel accommodation, Marriott has also become known as a leading example of what’s right about the hotel industry as a whole.

Though the sector sees an average employment term of two to three years, the average length of tenure for Marriott managers is 25 years, and more than 10,600 employees have been there for over 20 years. Since its creation, the company has topped Fortune’s “Best Companies to Work For” list each year.

“Treat your employees as well as you want them to treat your guests”

How has it accomplished this? Much of it is down to the approach the group describes as “take care of the associates, the associates will take care of the guests and the guests will come back again and again.”

Far too often the hotel industry focuses on the guests, rather than what drives the guests’ experiences – the employees. This is why solid hiring and training practices are essential to success in the industry. The Marriott uses the following strategies to encourage employee satisfaction and success:

  • 15-minute stand-up meetings at the start of each shift to check in, share updates and prepare for the upcoming day.
  • Annual Awards of Excellence – Oscar-style – that recognizes employees around the world in four categories.
  • Opportunities for growth. Many of the company’s top executives started as housekeepers and
    bellhops and were given chances to advance.

To succeed like Marriott has, the work has to start at the ground level, with solid hiring practices, an honest review of current standings and a focus on the future. Hiring managers in the hotel industry looking to make a change and see tangible success should implement sound practices and tactics to get there.

If you follow these tips, your hospitality recruiting process can become much easier, and you may even boost retention. Ensure you also provide candidates with a positive candidate experience. And, take a look at our sample hospitality job descriptions to start your hiring with an informative and comprehensive job ad.

Related content:

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How to post to multiple job boards https://resources.workable.com/tutorial/how-to-post-to-multiple-job-boards Tue, 08 Mar 2016 16:35:27 +0000 https://blog.workable.com/?p=2012 It has never been easier to cast a wide net by posting jobs to multiple job boards. In this post we offer a refresher on the basics from writing great job descriptions to getting the right balance between premium and free job posting sites. Effective hiring is critical to any business so there is no […]

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It has never been easier to cast a wide net by posting jobs to multiple job boards. In this post we offer a refresher on the basics from writing great job descriptions to getting the right balance between premium and free job posting sites.

Effective hiring is critical to any business so there is no reason why it can’t be a more conscious and structured effort. A strategic approach to job posting is the first step. Then, you can use job boards for sourcing candidates and resumes.

Unsure where to begin? We provide you with everything you need to maximize the exposure and effectiveness of your job ad:

Posting to multiple job boards: The basics

The job ad title

The job ad’s title is the first thing that attracts candidates. They’re not likely to click on a job posting where the title is ambiguous or uninviting. But if you are tempted to include enthusiastic titles like “ninja” or “wizard”, be warned. Using terms that candidates are searching for is more likely to get them to notice your job ad. Use the correct keywords that will make your ad both attractive and easy to find.

The job description

When writing your job ad, you should pay attention to the job description. Vague descriptions can drive away candidates while concrete and professional ones can motivate them to apply. It’s your chance to make the responsibilities and requirements of the job as clear as possible. Understand the role, be concise and avoid jargon while including the correct keywords. If you’re unsure, use templates from our job description library.

The candidate experience

Put yourself in the job seeker’s place for a moment. How many clicks are you willing to go through to find a career’s page or an application form? How many forms or fields can you fill out before you abandon the application process? Also, if you belonged to almost half of the job seekers going mobile in their job search, would you not be put off by a process that is not mobile-friendly? The more complicated you make it to apply, the more qualified candidates you will miss out on. It’s simply not worth it. Aiming for a great candidate experience can make a difference.

How do I post jobs?

So, you have everything in place. An excellent job description and a streamlined application process. The time to start attracting candidates has come and you are wondering how to post jobs:

Careers page

Your careers page is the home of your job ad. Before it starts traveling through job boards and social media, this is the place it should appear on first. Make sure you have a careers page that does credit to your company and your job postings. Keep the necessity for a unique candidate experience always in mind.

Social media

The power of social media to connect people is undeniable. Communicate that you are hiring through your company’s account and reach a wide audience that includes, not only job seekers, but also passive candidates. In fact, most of the candidates you want, are not actively looking for a job. Your employees can be great allies: by letting them share job openings you are extending your reach even further and enhancing brand awareness. Do your research to find out what social media works best. It is also highly recommended to set up a referral system for your employees.

Free Job boards

Job boards are essential for hiring. Despite social media’s help in your recruiting process, job boards are still the ultimate application providers. You can post jobs to multiple job boards free of charge or you can opt for paid job ads. Whether you choose to pay for a job listing eventually, it is always advisable to post jobs for free first.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

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Paid Job boards

Free job posting can work quite well in many cases. Indeed’s free job ads have millions of unique (and qualified) visitors. Depending on the circumstances though, you may consider opting for paid job listings. Some examples where it may be a good idea to pay for a job listing are:

  • The best job boards for your particular job listing are paid

When you aim for a wide reach and large volume of applications, paid global job boards like Indeed, Monster or Careerbuilder can be supremely effective.

  • You are hiring for highly qualified positions

Niche job boards allow better targeting of qualified candidates. When you are hiring for highly qualified engineers or physicians, you don’t want your e-mail to be clogged with hundreds of unqualified applications. Niche job boards aim for better targeting and can help you get the best candidates more easily. They can be categorized by industry (e.g. stackoverflow.com), job type (e.g. flexjobs.com), diversity (e.g. diversityworkers.com) or other factors (e.g. collegerecruiter.com). Search for the best niche job boards to find out what is best for you.

  • You want to hire someone as quickly as possible

When making a hire is a matter of urgency, paying for a job ad can be advantageous. A free job posting will likely get buried under other listings.

For a comprehensive list of all listing sites use our job board directory to find free and paid job boards, by industry or location.

More: The best places to post your job openings

Post to multiple job boards with one click

Do you find manually posting jobs to different sites a hassle? So do we. It may be easy to lose track and spreadsheets aren’t exactly your saviors in this instance. There are ways to post jobs to multiple job boards without being overwhelmed with the process. You have the following alternatives:

  • Job boards with partner sites

There are some job boards that will give you the option to post a job to one or more of their partner sites to maximize visibility. Mashable.com, for example, will charge an extra fee to post your job ad to three partner networks.

  • Applicant Tracking Systems

Apart from making your hiring process easier and providing you with a single and searchable place to store resumes and applications, Applicant Tracking Systems (ATS) save time and effort on job posting. Workable, for example, can post your job advert to more than 10 free job boards automatically.

Additionally, you can choose from a list of free and premium job boards and post your job to all of them with one submission.

What are the common paid advertising methods?

The most popular advertising method is pay-to-post or pay per job listing. Its philosophy is simple. After creating your account, you prepare your job ad and post it for 30, 60 or more days, according to the job boards pricing options. This model is the most widespread and very easy to use. Recently though, other models are slowly gaining popularity and they may be worth exploring. You may look for pay-per-click or pay-per-candidate options. Find out more about job advertising options and evaluate them according to your specific needs.

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ATS vs. CRM: what’s the difference? https://resources.workable.com/hr-terms/ats-vs-crm Wed, 06 Jul 2022 17:03:31 +0000 https://resources.workable.com/?p=85436 An Applicant Tracking System (ATS) is software that automates the hiring process, from job postings to onboarding. It streamlines talent acquisition and improves candidate experience. A CRM (Candidate Relationship Management) focuses on building and nurturing relationships with potential and existing candidates, creating a talent pipeline for recruitment. Applicant tracking system (ATS) and candidate relationship management […]

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An Applicant Tracking System (ATS) is software that automates the hiring process, from job postings to onboarding. It streamlines talent acquisition and improves candidate experience. A CRM (Candidate Relationship Management) focuses on building and nurturing relationships with potential and existing candidates, creating a talent pipeline for recruitment.

Applicant tracking system (ATS) and candidate relationship management (CRM) software both help automate, organize, and optimize the recruitment and hiring process but knowing how, when, and why to integrate each of these tools into a talent acquisition strategy is key to maximizing their value.

To compare an ATS vs CRM, let’s start with defining each, and then delve into the similarities and differences.

What’s an ATS?

An applicant tracking system (ATS) is recruitment software designed to streamline, automate, and optimize the hiring process for recruiters, HR professionals, and hiring managers.

An effective ATS simplifies the entire talent acquisition workflow from start to finish, using automation to simplify tasks which may include the following:

Using an ATS as a tool during the recruitment process improves the candidate experience while also making it easier for hiring professionals to attract, identify, and retain top talent.

Automating important but time-intensive tasks keeps the entire lifecycle of the hiring process organized, improves communication with candidates and among stakeholders, reduces time-to-hire, and allows hiring professionals to focus on finding the best talent for open roles.

Not sure which ATS is the best option to meet the staffing needs of your business? Look at our ATS buyers’ guide.

What’s a CRM?

CRM is an acronym for customer relationship management (or candidate relationship management when used as a recruitment marketing tool). Recruitment CRM software is used to create a talent pipeline of job seekers, current employees, and passive candidates that recruiting teams can leverage for recruitment and hiring purposes.

Candidate relationship management systems often have features to help with the following:

  • Building a database of potential candidates
  • Making saved resumes searchable by keyword
  • Delivering targeted messaging to talent pool
  • Fostering a relationship between the employer brand and candidates
  • Tracking candidate progress during hiring and onboarding
  • Sending surveys and compiling feedback on hiring process
  • Collecting and reporting hiring analytics

A CRM is a tool that helps build and nurture relationships with talent, creating a scalable source of qualified candidates to choose from. Having access to an existing pool of candidates can eliminate the need for a recruitment agency, increase the quality of applicants to job openings, and reduce time-to-hire.

Should you integrate your CRM with an ATS?

Although there’s a slight overlap in the services offered by ATS vs CRM software, they’re two different types of tools, each with a distinct purpose. An ATS organizes and coordinates the actual application and hiring process, while a CRM system helps create and maintain a pool of active and passive talent for recruitment — both are valuable recruiting technology tools.

Using a CRM with an ATS integration creates a tech stack that automates and optimizes each and every step of the talent acquisition process, making it easy to source candidates from your own qualified pool while also effortlessly attracting outside applicants.

With a CRM and ATS integration, qualified applicants go through the hiring workflow organized and managed by the ATS, the best candidate is selected by the hiring manager, and the CRM maintains a relationship with the remaining candidates for future job openings, creating a valuable cycle for recruitment.

Aside from the clear benefits to hiring professionals, today’s competitive job market offers candidates a lot of options. Having an organized talent acquisition pipeline with clear communication and professional responsiveness builds trust with applicants while expediting the hiring process in a way that gives your company a competitive edge.

How can Workable help me?

Workable is an industry leader in ATS software and can integrate into your already existing workflow. By partnering with the most popular tools in recruiting technology, Workable offers a single, powerful solution for maximizing efficiency while optimizing your recruitment and hiring process. Find out more about us and our partnerships here.

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How to Hire: 5 tips for teacher recruitment https://resources.workable.com/tutorial/teacher-recruitment Tue, 29 Oct 2019 11:56:48 +0000 https://resources.workable.com/?p=35155 School’s in session! If you’re involved in teacher recruitment, you have your work cut out for you – after all, these roles are vital for the future of an educational institution and its students. (Fun fact: the education role most commonly posted by Workable users globally is “English Teacher” for work abroad in China or […]

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School’s in session! If you’re involved in teacher recruitment, you have your work cut out for you – after all, these roles are vital for the future of an educational institution and its students. (Fun fact: the education role most commonly posted by Workable users globally is “English Teacher” for work abroad in China or Korea.)

But how do you go about looking for teachers? We offer advice to find, attract and hire the best educators:

5 tips for teacher recruitment

1. Post job openings on relevant job boards

When recruiting new teachers, you could use mainstream job boards such as Monster, Indeed and more to target large numbers of candidates, but try niche teacher job boards (such as SchoolSpring and TopSchoolsJobs), too. This will bring your job ad in front of more qualified and specialized candidates and perhaps reduce irrelevant applications.

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2. Look for recent graduates

Graduates in teaching jobs, or even other school support disciplines, want the experience – and you can train them to be excellent professionals early on. Offer graduate programs and paid internships, and connect with college career offices and alumni organizations.

3. Attend teacher job fairs

Job fairs are a chance to meet teachers in person and answer all their questions on the spot while promoting your school. Ask your existing staff to come with you so they can connect with fellow teachers and describe their workplace. This will make it easier to attract and evaluate teachers who are a good fit for your institution.

4. Assess soft skills

It’s good to include assessments in your teacher recruiting process. Evaluate required soft skills (e.g. patience and love for learning) via assessment tools (e.g. Indeed Assessments) or the right interview questions (e.g. “Tell us about a time you had to deal with a difficult student.”). Also, educators are more effective when they put their heart into their job. Ask them: What are their preferred teaching methods? Why are they educators in the first place? Enthusiastic, detailed, and well-thought-out answers will tell you a lot.

5. Offer attractive benefits

School staff are notoriously underpaid – such is the reality of working with a board-approved or public budget – but you can make the difference and beat your competition to the punch with engaging benefit packages. For example, you could create mentorship programs, sponsor certifications, and build individual career paths.

If you follow these tips for teacher recruitment, your hiring process can become much easier. Ensure you also provide candidates with positive candidate experience. And, take a look at our sample education job descriptions to start your hiring with an informative and comprehensive job ad.

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How to Hire: 5 tips for public service recruitment https://resources.workable.com/tutorial/public-service-recruitment Wed, 09 Oct 2019 15:38:59 +0000 https://resources.workable.com/?p=34917 Public service recruitment teams may struggle to attract talent (especially millennials); when was the last time you heard a child say their dream job was in government? The public, and generally non-profit, sector isn’t exactly included in lists of ‘cool’ places to work. That adds to the challenge of hiring in an industry that’s regimented […]

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Public service recruitment teams may struggle to attract talent (especially millennials); when was the last time you heard a child say their dream job was in government? The public, and generally non-profit, sector isn’t exactly included in lists of ‘cool’ places to work. That adds to the challenge of hiring in an industry that’s regimented and budget-constrained to begin with.

So how do you attract all these talented people out there, and choose the best among them? Here are tips for public sector hiring:

5 tips for public service recruitment

1. Write attractive job ads

Many candidates see the public sector as dull and bureaucratic, and it doesn’t help to have overly formal language in your job ads. You can liven up your announcements and be direct, personable and appropriately enthusiastic with your details without straying too far from guidelines on tone and style. For instance, communicate yourself as mission-driven or working on “real” challenges to engage candidates.

2. Use niche sites for job posting

For public sector recruitment, governmental job boards are the norm. But, consider advertising in niche job sites, too, depending on the role you’re hiring for. For example, if you’re looking for developers, try Dice or Stack Overflow. If you’re looking for admin roles, try Administrationjobs.com, and so on. Remember to ‘sell’ a job in the public sector in your job ads by emphasizing the positive impact on society.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

3. Invest in technology

The right recruiting platform can improve your administration’s efficiency, save costs down the line and make it easier for you to reach new generations of candidates who spend a lot of their time online – especially in social media. Choose platforms like Workable to find and engage talent, improve the application and evaluation process, increase the outreach of your job ads and even source via built-in tools.

4. Put your best foot forward

Whether it’s in online content (e.g. videos, blog posts), your careers page, or events, highlight what makes a job desirable. There are many people out there who value stable environments, increased job security, better work-life balance, and longer-term career benefits, as opposed to the unpredictable and volatile nature of dynamic startup environments. Your public service recruitment strategy should focus on appealing to people who’re more likely to be happy at a job in the public sector.

5. Evaluate candidates objectively

As laws oblige you to hire on merit and avoid any discrimination, you need to implement objective hiring methods. This especially applies to the public sector, where equal opportunity hiring is particularly enforced. This involves choosing the right interview questions, using structured interviews (e.g. with the help of interview scorecards) and well-crafted assessment tools (e.g. Criteria Corp, Saberr).

If you follow these tips, your hiring process can become much easier. Ensure you also provide candidates with positive candidate experience. And, take a look at our sample job descriptions to start your hiring with an informative and comprehensive job ad.

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Lead a team through AI: an inclusive approach to change https://resources.workable.com/tutorial/lead-a-team-through-ai Tue, 06 Jun 2023 14:49:39 +0000 https://resources.workable.com/?p=88976 Imagine: you’re Alex, the leader of a dynamic, high-performing team in a tech-forward company. You have a broad mix of talents in your team, and you’ve fostered an atmosphere of mutual respect, where everyone feels valued. However, a new challenge is coming: your company has decided to incorporate AI into its overall workflow. You’re under […]

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Imagine: you’re Alex, the leader of a dynamic, high-performing team in a tech-forward company. You have a broad mix of talents in your team, and you’ve fostered an atmosphere of mutual respect, where everyone feels valued.

However, a new challenge is coming: your company has decided to incorporate AI into its overall workflow. You’re under a lot of pressure from the higher-ups to get everyone on board the AI train, but when you look at your team, you’re worried about the range of reactions you’ll get from your talented team members.

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In short, you know this can make your team more productive and competitive, but you also understand it’s a change. You are determined to navigate this transition smoothly.

So, how do you do it?

Introducing your team

Let’s identify five distinct personas who may be in your team and what motivates them.

1. Traditional Terry

Traditional Terry is your company’s historian, having been with the company for over 15 years. He’s a senior project manager known for his methodical approach and rich industry knowledge. Everyone knows Terry and everyone respects Terry. He’s a good egg.

Terry aspires to retire in this company, and his goal is to maintain the reliable and efficient work processes he’s developed over the years. He’s driven by a sense of duty and a strong belief in the company’s mission – and colleagues look to him as a stabilizer whenever things get a little hectic.

2,. Eager Enrique

Eager Enrique is fresh out of school. You just hired him last year as a junior developer because he’s incredibly keen and brings an absolute smorgasbord of nascent tech skills. He’s always on top of the latest tech trends and isn’t shy about voicing his ideas.

Enrique’s ambition is to become a tech influencer someday – heck, he even has his own YouTube channel with more than 10,000 followers. The chance to work with AI might just be the exciting break he’s looking for.

3. Cautious Chloe

Cautious Chloe is your meticulous and dedicated data analyst. She joined your team five years ago and has consistently demonstrated her ethical and thoughtful approach to work. She absolutely crushes it every time she has a data project on her desk, and she’s your go-to anytime you need to pull insights out of those nascent data sets.

In your 1-1s with her, you’ve come to learn that Chloe’s career goal is to move into a leadership role where she can influence company policy, particularly around ethical use of technology.

4. Strategic Sven

Strategic Sven is the team’s product manager. When you interviewed him for the open role, you knew he was the one. He brings with him a huge background in tech startups, plus an MBA from a top-tier business school.

Sven’s ambition is to improve the company’s strategic planning and he’s motivated by driving impactful change. He doesn’t like just getting the job done and going home – he wants to do a lot more than that.

5. Tech-Averse Thanh

Tech-Averse Thanh is your administrative assistant who has been with you for more than two years. Thanh’s goal is to excel in administration – and stability and harmony in the workplace are huge motivators.

Thanh prefers traditional methods and isn’t as comfortable with technology as the rest of the team. In fact, they prefer to do things the way it’s always been done (and proven to work, too).

At this week’s Monday meeting, you deliver the news from the higher-ups: the company wants to incorporate AI into everyone’s workflows. You highlight the benefits of AI – greater productivity, optimized processes, the ability to scale faster – and underscore its importance for meeting the company’s ambitious goals.

You reassure the team that you will support them throughout this transition.

Watching your team’s reactions

You see your team murmer and look at each other across the table. Yes, AI has already been in the news and this was somewhat expected, but you see that reactions are mixed and varied. Some nod and roll with it, others look a little more hesitant.

Let’s look at the five personas again and see how they react to the news.

1. Traditional Terry

Traditional Terry looks taken aback during your announcement, his brow furrowing. You’re not terribly surprised at this – he’s not necessarily averse to change, but you know he’ll see the “big picture” in everything that happens at the company.

In your 1-1, Terry expresses fear that AI will change the way he does his job or, worse, make him redundant. You can see the genuine concern in his eyes. Sure, his kids are grown up, but he still has his mortgage to pay and it’s not like he can easily migrate to a new job.

2. Eager Enrique

Eager Enrique, on the other hand, is visibly excited. As an early adopter of many technologies, even so far as to approach you regularly with new recommendations for your tech stack, there’s no question he sees this as an opportunity.

He’s practically brimming with ideas when you meet him, speaking rapidly about potential applications of AI. His enthusiasm is contagious both for you and the larger team, but you’re worried that he’s a bit too optimistic and not thinking about the realistic challenges that could surface.

3. Cautious Chloe

Cautious Chloe listens attentively during the meeting, her face thoughtful. She’s never been one to wear her heart on her sleeve, and to be fair, that’s one of her strengths – she’ll process new developments internally and meticulously, and then make decisions later.

In your 1-1 later that week, she voices concern about AI’s ethical implications and how job security will be ensured. You appreciate her frankness and careful consideration and, especially, the time she’s; taken to think it over rather than react strongly.

4. Strategic Sven

Strategic Sven listens attentively, nodding occasionally. You can see his MBA background whispering in his head, and of course, he’s seen a lot in his career in tech startups. This isn’t his first rodeo.

When meeting privately with you, he notes that he agrees with the strategic importance of AI in your 1-1 but admits he’s unsure about the execution. This needs to be carried out properly in order to succeed and, when you ask, he lists out the potential obstacles worth thinking about. You’re grateful to him for being pragmatic.

5. Tech-Averse Thanh

Tech-Averse Thanh looks nervous during your announcement. You’re not terribly surprised, but you’re worried. You know Thanh really needs to be a bit more flexible, but their administrative and organizational skills more than make up for that – so you really need them to be on board.

In your 1-1, they confess that the thought of using AI is a major stress inducer. It’s literally another thing they need to learn in order to do their job. They’re clearly anxious, worrying about whether they can keep up with the changes.

After hearing your team’s reactions, you realize that you have a critical task ahead. Everyone brings unique strengths to your team, and it’s vital that their voices are heard.

You know you must engage them individually to help them adapt to the new changes.

Engaging your team

Now that you’ve met with each of your team members, it’s time to put in an action plan for each one of them. It’s your job to bring the best out of them – and part of that involves getting them to adapt readily to AI’s entry in their day-to-day work and continue to flourish.

1. Traditional Terry

For Traditional Terry, begin with open conversations about his fears and reservations. Those hesitations are legitimate and understandable and you want to help him work through them. For starters, reinforce that his years of experience and established skills are invaluable to the team.

Show him – don’t just tell him – how AI can take over repetitive tasks, freeing him to focus his time and energy on complex, high-value work that draws on his experience. Provide real examples from other organizations that have successfully adopted AI without any impact to their actual team structure – and emphasize that job roles at those companies have actually evolved rather than disappeared.

And to further support him, work with HR to set up a personalized training program for him that helps him integrate AI, and touch base with him regularly to monitor progress.

2. Eager Enrique

With Eager Enrique, the prelude has already been covered. He’s already on board. Now, you have the opportunity to channel his excitement constructively in a way that benefits him and the team. Set up regular meetings to discuss his ideas, urge him to consider potential challenges, and ensure a balanced perspective on AI.

Encourage Enrique to join AI-focused groups or events to broaden his understanding. Given his aspirations to become a tech influencer, suggest that he document and share his AI learning journey, turning him into a proactive AI advocate within the team. Invite him to host lunch & learns every month – if he’s keen to be an influencer, he’ll jump at the idea.

3. Cautious Chloe

Cautious Chloe doesn’t like unknowns, so transparency is key here. Get her involved in discussions about the ethical framework within which the AI will operate. Invite her to decision-making meetings regarding AI deployment, allowing her the opportunity to voice her concerns.

Like Terry, you can also reassure Chloe that roles will evolve rather than be replaced and encourage her to think about how AI can boost her own work. Her concerns can be converted into a mechanism for constructive feedback, helping your team and company foresee and mitigate potential risks.

4. Strategic Sven

When dealing with Strategic Sven, focus on business strategy and execution because that’s what speaks to him. Give him the resources to design a clear and effective AI implementation strategy – after all, you’ll be needing one anyway, so let him play a leading role in that.

He can also be a great sounding board during your 1-1 sessions. Encourage him to pose questions, discuss doubts, and explore solutions. And bring in external AI consultants where needed, to provide expert opinions and recommendations. This will bolster Sven’s confidence in navigating the change and benefit the team as a whole.

5. Tech-Adverse Thanh

Tech-Averse Thanh needs an approachable introduction to AI. Explain the technology in simple terms, direclty linking benefits to everyday tasks. Pair Thanh with Enrique, as Enrique’s enthusiasm can be infectious.

Offer additional support, such as optional training sessions or learning resources. Make sure to frequently highlight their progress, praising them for each successful step – and regularly provide reassurance that the job won’t be tech-first but rather, tech-supported. The human is still core to the job.

This engagement doesn’t happen in a vacuum, nor is it something you can strike off as ‘done’. You need to continue working with your team to ensure success – you’re their manager, after all. That’s no different when bringing AI into the picture. It’s an ongoing process.

So, how does your team respond? Let’s look at the results of your work (and make no mistake, you’ve worked hard!).

Gauging your team’s results

A few months have passed, and you’re seeing positive changes. Let’s look at what those changes are.

1. Traditional Terry

With your encouragement and reassurance, Traditional Terry has started to warm up to the AI tools. He’s really appreciating how they free him from those annoyingly repetitive tasks – and you can see how much more relaxed he is when he shows up for work.

Plus, he now has more time to mentor younger team members, sharing his invaluable experience and sage advice with them.

2. Eager Enrique

Eager Enrique is thriving, regularly sharing his AI learning journey and experiences with the team. He’s even turning to blog posts on the company’s internal platform, and those have been receiving positive feedback from people at all levels in your company.

He’s now a go-to resource person for AI-related questions and his YouTube channel is now accumulating more and more subscribers – positioning him to be the tech influencer he always wanted to be. And because of his fan base, he’s able to bring in fresh candidates whenever your company needs to fill important tech positions.

3. Cautious Chloe

Cautious Chloe’s pragmatic, level-headed approach has positioned her as a key player in ensuring that the AI deployment aligns with overall ethical standards and with the company’s own values.

Because her work is producing results that are very much in tune with her own personal priorities, she’s become more confident in her work. She appreciates that her concerns were heard and addressed, and her insights have proven invaluable in foreseeing and mitigating risks.

4. Strategic Sven

After several brainstorming sessions and expert consultations, Strategic Sven has designed a comprehensive AI implementation strategy that incorporates all the elements that must be considered to see it succeed. He’s learned a lot from watching other tech startups succeed and fail and knows the importance of having a thoughtful, well-planned plan that executes smoothly.

Not only is Sven motivated by finally being able to put his MBA learnings into action, the team has also responded positively to the well-planned rollout. This boosts Sven’s confidence as a strategic leader.

5. Tech-Averse Thanh

Tech-Averse Thanh is slowly but surely learning the ropes of AI. Paired with Enrique, Thanh is making steady progress and showing less resistance to using the AI tools. You’re even seeing them hanging out in the lunch room together talking animatedly about tech.

It turns out Thanh is a people person, not a tech person. They’re motivated by human connections and teamwork, not weird tech things and robots and paperwork and stuff. But now that Thanh has put a ‘human’ face on AI in the form of Enrique, there’s a sense of familiarity and achievement as they become more comfortable working with the technology.

Not bad, not bad. You, Alex, have done a good job. The team is in sync and they’re driven to succeed.

Watching your team thrive

As you look at your team, you feel a sense of accomplishment. Despite initial resistance and fear, every team member has adapted to the incorporation of AI in their own way that works for them.

Your belief in each individual, open communication, and personalized strategies have all paid off. You’ve mastered the fine art of inclusive leadership here, by bringing out each individual’s strengths and setting each one for success.

The team is now more productive, and they’ve evolved professionally in the process. AI is no longer a foreign concept; it’s now just another tool that your team uses to thrive in their work.

The post Lead a team through AI: an inclusive approach to change appeared first on Recruiting Resources: How to Recruit and Hire Better.

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5 candidate experience pitfalls in 2023 – and how to fix them https://resources.workable.com/tutorial/what-candidate-experience-looks-like-in-2023 Wed, 19 Apr 2023 12:40:04 +0000 https://resources.workable.com/?p=87961 This talent market is unlike any other that talent acquisition and PeopleOps leaders have seen. With companies announcing layoffs and others hiring like hotcakes, it’s a bit of a challenge for anyone to know which way is up. But one trend that remains constant is that companies are putting a strong emphasis on how they […]

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This talent market is unlike any other that talent acquisition and PeopleOps leaders have seen. With companies announcing layoffs and others hiring like hotcakes, it’s a bit of a challenge for anyone to know which way is up.

But one trend that remains constant is that companies are putting a strong emphasis on how they will improve their hiring process and employee retention during this time. As companies navigate a surge of inflation, a tight labor market and a looming recession, they need to find new ways to balance efficiency and engagement when it comes to the candidate experience.

Candidates’ expectations of the interview process have changed dramatically and companies are struggling to keep up. Candidates want to understand the overall strategy companies will take to ensure an inclusive interview process.

They want to know what to expect from the process and when they will hear back (i.e. not be ghosted). During the interview process they are asking more questions about work-life balance to understand the inner workings of the organization, to ensure that they connect with the company’s culture and mission on a deeper level.

If companies can improve their candidate experience, this will not only elevate and streamline their hiring processes but should mitigate some of the risk of attrition due to a misalignment of values.

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While having a ‘white glove’ candidate experience can seem like a daunting task, there are a few pitfalls that talent acquisition and PeopleOps leaders should avoid when thinking about their candidate experience:

1. Not setting clear communication around the interview process

A long drawn-out interview process can be detrimental to hiring. We’ve all seen the posts by candidates talking about how slow a company’s hiring process can be or a candidate can think that the process is over but then they find out that there are more rounds of interviews the company wants them to go through.

If candidates do not know what to expect as the next steps throughout the entire interview process or if they experience delays or deviations from the original plan, they can start to wonder if their time will be as undervalued working for your company as you are treating them in the interview process.

Just like in sales, time kills all deals, so a slow recruiting process diminishes offer acceptance rates.

What you can do:

Keep hiring managers accountable. Track their process, advocate that this be one of their OKRs.

Set a clear plan in the recruiting kickoff meeting of what the plan is going to be. Set SLAs with interviewers that they will get back to you with feedback within X days.

Before and after an interview, let the candidate know what to expect next and when they should hear back. If there are going to be delays, let them know sooner. Then, if you get back to them by the time you originally said you would, they could be pleasantly surprised.

2. Overselling and underdelivering of pay and benefits

A growing number of states have passed legislation that requires companies to post their salary ranges in their job descriptions, however some companies are finding workarounds.

They’re posting unrealistic ranges, being cagey around their work-from-home policies and not talking about the benefits that they offer employees until the offer stage.

What you can do:

Post a realistic salary range on your roles

Be realistic with your ranges. A good salary range would be $100,000-$130,000. A bad salary range would be $50,000-$500,000.

You may lose some candidates upfront who are looking for more money but it is better to know in the beginning what they need than to find out at the end after you have invested time and energy into interviewing them.

Also, candidates may surprise you. If they are interested in the role, they may reach out at the beginning to see if you have any flexibility in the range or inquire about other things in the comp package that might sway them to take less money.

Be upfront about the benefits that you offer

Benefits are big factors in a candidate’s decision making process when looking for a new role.

For example: you cover 100% healthcare, you have unlimited PTO with a three-week minimum, and you have a learning & development stipend. Put those details in the job description, talk about them in the screening process and, better yet, share a video that talks about them in the interview process or on your site.

Let candidates know where you stand on remote work

If you require people to be in the office X days a week, let them know before they hit apply. If you offer the flexibility to work in another state/country for three months, put that in your job description under benefits.

You want to give candidates as much data as you can about your company, including culture, benefits and processes, so they can make an informed decision.

Be a human, not a ghost

Ghosting is a big concern for candidates this year. Candidates can feel like they are submitting their resume into a black hole. Or, if candidates do get an interview, the recruiter may disappear after the screening stage with no signal as to their status.

There are many things recruiters are juggling right now, but something that should be foundational is replying to every candidate, even if it’s a short one. Often, a candidate is just thankful that they got the standard rejection email instead of being left in hiring limbo.

3. Not having a structured interview process

Many candidates talk about how much time they spend preparing for an interview, learning the ins and outs of the company and practicing their interview responses, only to be met with an interviewer who is not prepared and “half asses” the interview.

It’s not the best experience interviewing with a company where you have each interviewer ask you the same question. As far as gathering data on if the candidate is a good fit or not, it doesn’t do the company any favors either.

What you can do:

Train hiring team members on how to conduct a great interview. Teach them how to talk in a welcoming manner, ask appropriate questions and interact in a respectful way with all candidates.

Have a clear understanding of what skills/competencies you are looking for in the role. Meet with each interviewer to align on the role and calibrate what a “good” vs. “great” response might look like.

Focus each interview around two to four competencies based on the details of the role. When each interviewer understands the competencies they are going to focus on, they can start to craft specific questions they will ask during the interview process.

4. Not having clear expectations for the role

Job descriptions are the first thing a candidate looks at to determine if the role is going to be the right fit for them. They will use this as a guide throughout the entire interview process.

In some cases, there can be a huge disconnect between what is written in the job description and what is said during an interview process. This can leave the candidate feeling confused as to what the day-to-day would really be in the role.

In addition to lacking details on the day-to-day responsibilities, more and more candidates are asking what the growth path looks like for the role they are applying for. Candidates are looking for opportunities to acquire new skills, take on new challenges and broaden the scope of their responsibilities within a company.

However, many companies struggle to plan for how they will use their new employee’s talents past the role that they are hired for, and this can have a big impact on a company’s ability to innovate.

What you can do:

Ensure that what is said in the posting is reflected in the words being said in the interview process. You can do this in the kickoff meeting with all of the interviewers by going over the specifics of the role, what a typical day looks like and what some potential growth paths might look like moving forward.

Candidates are most likely juggling more than just your opportunity so you should send follow-ups or prep videos with information to candidates about the day to day of the role. You can share these with them throughout the interview process.
If internal mobility is something that your company can support, provide examples of how others at the company have made internal moves.

You should meet with the hiring manager to talk about the growth of their team. That way, everyone in the interview process can set realistic expectations and not sell the candidate on a dream that will never come true.

5. Not investing in the employer brand

Job seekers look at review sites, your careers page and any other materials you put on social media as signals for what they can expect in the interview process and to help them understand what it is like to work at your company.

In fact, according to Glassdoor, 69% of candidates are more likely to apply to a company if the employer brand is actively managed. Even then, companies still struggle to tell an authentic story about what makes their company unique before candidates apply and throughout the interview process.

What you can do:

Have a compelling careers page with real photos & videos of employees. Include a clear mission, vision, and value statements and information on the benefits that the company offers.

Leverage video content with employee testimonials on social media and share with candidates during touchpoints throughout the entire interview process.

Actively manage your reputation on sites like Glassdoor and Comparably by checking company’s reviews and responding to questions and complaints.

Improve your candidates’ experience

There are a ton of amazing candidates out there who will apply to your roles, some of which you will be able to hire today and others who you will want to build a positive relationship with so that they are more likely to apply when another role becomes available.

Avoiding these common pitfalls will help you to create a positive candidate experience and a company applicants will want to refer their friends to.

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Craft follow-up emails after an interview (with templates) https://resources.workable.com/tutorial/follow-up-email-after-interview Wed, 28 Jun 2023 13:51:42 +0000 https://resources.workable.com/?p=89293 As an HR professional, conducting interviews is a significant part of your role. However, one crucial step that often gets overlooked is the follow-up email after the interview. This simple act can significantly impact a candidate’s experience and perception of your organization.  This article will guide you through crafting an effective follow-up email that leaves […]

The post Craft follow-up emails after an interview (with templates) appeared first on Recruiting Resources: How to Recruit and Hire Better.

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As an HR professional, conducting interviews is a significant part of your role. However, one crucial step that often gets overlooked is the follow-up email after the interview. This simple act can significantly impact a candidate’s experience and perception of your organization. 

This article will guide you through crafting an effective follow-up email that leaves a positive impression on your candidates.

Why send a follow-up email?

Sending a follow-up email to a candidate after an interview has several benefits. 

Firstly, it demonstrates your organization’s professionalism and respect for the candidate’s time, which can significantly enhance their perception of your company. 

Secondly, it provides an opportunity to keep the lines of communication open, ensuring that the candidate is informed about the status of their application and what they can expect next. This can alleviate anxiety and uncertainty on the candidate’s part, improving their overall experience. Uncertainty and lack of communications is one of the biggest complaints on Reddit about the recruitment process for candidates – you don’t want to contribute to that.

Employer brand at risk

Follow-up emails can help to reinforce the positive aspects of your company culture and values, leaving a lasting impression on the candidate, regardless of the outcome of their application. In a competitive job market, these details can make a significant difference in attracting and retaining top talent.

Consider a scenario in which, during the recruitment process for a position at your organization, a qualified candidate named John experiences poor communication in terms of emails.

After being rejected without clear feedback, John shares his negative experience on social media and job review sites, criticizing the process and discouraging others from applying. This negative publicity tarnishes your organization’s reputation and deters potential candidates, making recruitment more challenging.

Related: Boost your employer branding & retention using AI

When to send a follow-up email

The ideal time to send a follow-up email is within 24 hours after the interview. This timing shows that your organization values the candidate’s time and is proactive in its communication. 

The best practice is to send the follow-up email to the candidate before they reach out to you. 

Components of an effective follow-up email

An effective follow-up email consists of several key components:

Subject Line: Keep your subject line clear and concise. For instance, “Following up on [Job Title] Interview”.

Greeting: Address the candidate by their name to make the email more personal.

Expression of gratitude: Start your email by thanking the candidate for their time and the opportunity to learn more about their qualifications and experience.

Interview recap: Briefly recap the interview, highlighting any particularly memorable or impressive moments.

Status update: Provide an update about the recruitment process. If a decision hasn’t been made yet, let the candidate know when they can expect to hear back.

Closing and signature: Close the email in a professional or friendly manner, depending on the tone of voice of your organization. Use phrases such as “Best regards” or “Sincerely” for a formal tone, or expressions such as “Best” and “Regards” for a more friendly tone. In any case, remember to provide your full name and contact information.

Here is an example of a follow-up email:

Dear John,

I hope this email finds you well. I’m Alex Rooks from InTech’s recruitment team, and I wanted to take a moment to thank you for taking the time to speak with us yesterday regarding the Front-End Engineer position.

Our team was impressed with your skills and experience, particularly your proficiency in modern JavaScript frameworks and your approach to problem-solving. We appreciated your thoughtful responses to our questions and your enthusiasm for front-end development.

We understand that waiting for feedback can be nerve-wracking, so I wanted to provide you with a quick update. We are currently in the process of reviewing all the interviews, and we expect to have an update for you by 6th of July.

In the meantime, if you have any questions or need further information, please feel free to reach out. We value open communication and want to ensure you have all the information you need as we move forward in the selection process.

Thank you once again for your interest in InTech and for the effort you’ve put into the interview process. We’ll be in touch soon.

Best regards,

Alex Rooks

Recruitment Team

InTech

Check Workable’s email templates that win candidates for more ideas.

What to do if a candidate follows up

If a candidate sends a follow-up email before you’ve had a chance to get back to them, respond as soon as possible. Even if you don’t have an update, let them know that their email was received and that you’ll provide an update as soon as one is available.

Let’s follow the same example and see how it differs now.

Dear John,

I hope this message finds you well. Thank you for reaching out and showing continued interest in the Front-End Engineer position at InTech.

I understand that you are eager to know the status of your application. We appreciate your patience as we continue to review the interviews. Our team was impressed with your skills and the thoughtful insights you brought to our conversation, and we are carefully considering all candidates to ensure we make the best decision.

We expect to have a more concrete update for you by [expected date]. Rest assured, we will reach out to you as soon as we have more information.

In the meantime, if you have any other questions or need further information, please don’t hesitate to ask. We value open communication and want to ensure you have all the information you need.

Thank you once again for your patience and for your interest in InTech. We’ll be in touch soon.

Best regards,

Alex Rooks

Recruitment Team

InTech

Common mistakes to avoid

Avoid common mistakes in follow-up emails such as:

  • Delaying your response
  • Not providing clear updates
  • Sending a generic email
  • Sending an impersonal email

Remember, clear and timely communication is key in providing a positive candidate experience.

Sending a follow-up email after an interview is a crucial step in the recruitment process. It shows your organization’s professionalism, respect for the candidate’s time, and commitment to clear communication. By using these tips and templates, you can craft an effective follow-up email that leaves a positive impression on your candidates.

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Top 5 recruiting email examples https://resources.workable.com/hr-toolkit/tutorial/top-5-recruiting-email-examples/ Wed, 08 Aug 2018 14:57:10 +0000 https://resources.workable.com/?p=31548 Email templates can be huge time-savers for recruiters, if they’re used right. They not only provide a basis for you to build an effective email, but they also help you ensure positive candidate experience. The way you communicate with candidates via emails is a reflection of your company’s culture, so sending the right email or […]

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Email templates can be huge time-savers for recruiters, if they’re used right. They not only provide a basis for you to build an effective email, but they also help you ensure positive candidate experience. The way you communicate with candidates via emails is a reflection of your company’s culture, so sending the right email or an email that has the right amount of personalization contributes in a good candidate experience and possibly positive company reviews on sites like Glassdoor.

To help you build the right email, we created a recruiting email templates library with more than 50 free templates you can easily use and adjust depending on the occasion.

Top 5 ready-to-use free recruiting email examples:

Application acknowledgment email

Prompt communication during all hiring stages is the foundation of a positive candidate experience. Ιnform job candidates you received their job application for your open roles using this application acknowledgment email template. A “thank you for your application” email lets candidates know that their resume didn’t get lost and shows an organized hiring process.

Key points to include in the acknowledgment email:

  • Thank candidates for taking the time to apply for a role at your company.
  • Remind them of the exact job they applied for.
  • Mention the status of their application and next steps (e.g. “The hiring manager/ recruiting team is currently reviewing all applications.”)
  • If possible, give candidates a timeframe of when to expect hearing back from you.

Customize and use our free application acknowledgment email here.

Candidate rejection email

Rejecting candidates is never easy, but rejection emails should be a no-brainer. If you’re wondering about whether you should send a rejection email, it’s important to keep in mind that ignoring a rejected candidate could negatively impact your employer brand and affect candidate experience. Use this rejection email sample to build and maintain a relationship with your applicants.

Explaining why you’re rejecting candidates shows candidates that you appreciate the time and effort they took to apply to your job. If they were skilled but lacked experience, they might consider applying again in the future. Or, if they applied late in your application cycle, or were more suitable for another position, you could reach out to them when there’s another opening. If your candidate was in the final stages of your hiring process, you could suggest connecting on social media (like LinkedIn) to stay in touch. But, if you know that you won’t reconsider a candidate in the future, it’s best to be honest and avoid alluding to future opportunities. Even if you’re rejecting a candidate outright, adding a short personal note (like ‘good luck with your X project’ or ‘best of luck with your future endeavors’) will leave a good impression.

See our free candidate rejection email template here.

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Scheduling an interview email

Scheduling interviews is one of the most time-consuming parts of a recruiter’s job. We have a number of different sample recruiting emails you can use to invite candidates to an interview.

Choosing a formal or more casual style depends on your company culture. For example, you can use ‘Hi’ followed by the candidate’s first name to signal a more relaxed, informal work environment.

Communicate clearly in your subject line that you’re sending an interview invitation to encourage your candidates to open your email as soon as possible. Your message should detail all the necessary information to set up the interview, including:

  • The name of the position you’re interviewing for (if your candidate is applying to lots of jobs, they mightn’t be keeping track of different job titles)
  • When and where you would like the interview to take place (you may want to offer 2 or 3 scheduling options or state that you’re flexible and include your office address)
  • Who will interview the candidate.

Also, let your candidates know if they need to bring anything with them (like an ID or resume.) It’s also nice to let them know approximately how long you expect their interview to last and any other details about your structured interview process.

Use our free template for scheduling an interview email.

Job offer email template

Our job offer template includes a sample job offer email along with a formal job offer attachment to send to candidates. It covers the most important employment terms, including:

  • Position details (title, working schedule)
  • Compensation
  • Bonus or commission
  • Employee benefits
  • Privacy policies
  • Termination conditions

Use this sample job offer letter template when formally offering a full-time position to your best candidate.

Phone interview invitation email

This is a phone interview email template to use during your hiring process. After the evaluation of your candidates’ resumes, you can conduct screening calls to help you choose candidates for the second interview phase.

When writing this email, make sure your subject line clearly communicates that you’re sending a phone interview invitation, otherwise candidates may not open your message. Keep your message brief. Mention the position you’re interviewing for and the timeframe for the interview. You may also use the same template for a video or Skype interview. You can customize this phone interview email template to give a more casual or formal tone, depending on your company culture. You can confirm the interview using our phone interview confirmation template.

Edit and customize the free phone interview invitation email template here.

Looking for more email templates? Send ideas to nikoletta@workable.com!

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How to calculate employee turnover rate https://resources.workable.com/tutorial/calculate-employee-turnover-rate Wed, 13 Jul 2016 13:43:03 +0000 https://resources.workable.com/?p=5590 People usually include voluntary resignations, dismissals, non certifications and retirements in their turnover calculations. They normally don’t include internal movements like promotions or transfers. The employee turnover rate is a metric of the effectiveness of the human resources management system and the overall management of an organization. How do you calculate turnover rate? To calculate […]

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People usually include voluntary resignations, dismissals, non certifications and retirements in their turnover calculations. They normally don’t include internal movements like promotions or transfers. The employee turnover rate is a metric of the effectiveness of the human resources management system and the overall management of an organization.

How do you calculate turnover rate?

To calculate the monthly employee turnover rate, all you need is three numbers: the numbers of active employees at the beginning (B) and end of the month (E) and the number of employees who left (L) during that month. You can get your average number of employees (Avg) by adding your beginning and ending workforce and dividing by two (Avg = [B+E]/2).

Now, you should divide the number of employees who left by your average number of employees. Multiply by 100 to get your final turnover percentage ([L/Avg] x 100).

monthly employee turnover rate

However, most companies find quarterly or annual turnover rate calculations more useful, because it usually takes longer for their numbers to get large enough to show meaningful patterns.

Here’s the formula for annual turnover rate:

annual employee turnover rate formula

So, if you have 45 employees at the start of the year and 55 at the end and 5 employees left during that year, your annual turnover rate would be:

example annual employee turnover rate

You can also calculate your employee retention rate by taking your turnover rate and subtracting it from 100 to get the result.

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Try our reports

What’s the best turnover rate formula?

Depending on what you want to measure, you can use different numbers to calculate your employee turnover rate.

For example, if you want to illustrate competitive retention you would normally define separation as voluntary resignations since non-voluntary separations and retirements don’t necessarily mean that you’re losing employees to other employers.

However, if you simply want to illustrate overall turnover, you may want to include all separations. If you do include retirements in your turnover calculation, you should make this clear, so people understand what you’re including in your measurements.

One interesting and useful way to measure turnover is to see whether your new hire turnover rate is higher or lower than your overall turnover rate.

In this example, we define new hire turnover rate as the number of new employees who leave within a year.

Your new hire turnover formula would look like this:

first year new hire employee turnover rate

A healthy turnover rate

Now that know how to calculate employee turnover rate using a basic formula, you can calculate your company’s turnover and come up with a number. But what does your number actually mean? How do you know if your turnover rate is high or low?

One way is to compare your company’s turnover rate with the average rate within your industry. Turnover rates can vary widely across industries. Usually, hospitality and healthcare have the highest turnover rates. In 2015, the US hospitality industry had a voluntary turnover rate of 17.8% and the US healthcare industry, 14.2%. Rates were a lot lower in other industries, like insurance (8.8%) and utilities (6.1%).

Nobscot offers an application that gives you instant access to current US turnover rates based on industry and location. Likewise, the Bureau of Labor Statistics and the European Union’s database can provide interesting statistics. Sites like comdatasurveys.com and xperthr.co.uk also release relevant surveys.

Once you compare your rate with your industry or location average, you can reach some conclusions. If, for example, your turnover rate is higher than your industry average, it probably means your management is not as effective as it could be. So, you’ll probably want to identify and address some internal issues.

Besides external benchmarking, you can conduct your own internal turnover rate research. To get a better sense of your turnover trends, collect data from different periods of time, from different departments and from all managerial levels.

Although managers and employers dread turnover, a turnover rate of zero is unrealistic. People will inevitably leave at some point, to retire, relocate or because of changing circumstances in their lives. As strange as it may sound, you can have a ‘healthy’ turnover rate. Keep an eye on your rates, ensuring they stay within healthy industry and location ranges.

Analyze your turnover rate

To better understand your employee turnover, all you have to do is answer three questions:

  • “Who are the employees who leave?”
  • “When do they leave?”
  • “Why they are leaving?”

Who

Even if your turnover rate is lower than your industry’s average, there’s no reason to celebrate unless you can identify who leaves you. If your top performers are leaving, then you should take immediate action, otherwise your company’s performance will flag. On the other hand, if your low performers are leaving, you could stand to gain by enjoying better employee engagement, productivity and profits.

When

Keeping track of when people leave can be very useful. For example, your new hire turnover rate can offer a lot of insight. First, it can tell you whether your recruitment methods are working. If a significant number of your new employees leave because they found their job duties different to, or more complicated than, what they were expecting, perhaps you should consider reviewing your job descriptions. Investing more time and money developing your orientation process could help too, if employees leave because of cultural mismatches. You could also consider offering other employee engagement programs like parental leave or flexible working hours, if your employees struggle with work-life balance.

Why

When you know why your employees leave, you can change your company’s management style or policies in response. Exit interviews are a useful way to see whether people give similar reasons for leaving, or whether they offer useful suggestions for how you can improve. For example, employees often say they decided to resign because their input and effort were not appreciated. If you hear these kinds of comments in your exit interviews or in performance reviews, HR should work with managers to consider changing performance appraisal processes.

Employee turnover rates can uncover hidden problems within organizations. A high turnover rate is a warning sign you shouldn’t ignore. Review your recruitment processes, change your compensation and benefits plan or incorporate a succession planning policy. Ultimately, if you respond to turnover issues proactively, you will improve your company and retain great employees.

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Garden leave: what it is and how it works https://resources.workable.com/hr-terms/what-is-garden-leave Wed, 05 Jul 2023 14:18:58 +0000 https://resources.workable.com/?p=89404 Have you heard about garden leave or gardening leave but aren’t quite sure what it is? Here, we’ll break down this common HR practice and discuss how it can be used in different regions around the world. What is garden leave? Garden leave definition describes a designated duration wherein an employee is mandated to refrain […]

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Have you heard about garden leave or gardening leave but aren’t quite sure what it is? Here, we’ll break down this common HR practice and discuss how it can be used in different regions around the world.

What is garden leave?

Garden leave definition describes a designated duration wherein an employee is mandated to refrain from attending work, usually following their resignation or termination. Throughout this period, the employee maintains their employment status within the company but is not expected to carry out any work duties.

The pros and cons of garden leave

Just like any other HR policy, garden leave comes with its own set of benefits and drawbacks. Let’s take a closer look at some of the main advantages and disadvantages of garden leave.

Benefits of garden leave

One of the biggest benefits of garden leave is that it can help companies protect their interests. By requiring employees to stay away from work for a period of time, companies can keep them from working with competitors or taking sensitive information with them.

Garden leave can also be used to ease the transition of an employee leaving the company, allowing them time to wrap up their work and prepare for their next role.

Disadvantages of garden leave

While garden leave can be an effective tool for companies, it also has some potential drawbacks.

For example, garden leave can be costly for companies, as they are required to continue paying the employee during their garden leave period.

Additionally, employees may feel frustrated or undervalued by being kept away from work, and may even decide to challenge the practice in court if they feel that it’s unfair.

Garden leave around the world

The concept of garden leave originated in the UK. However, the practice is not confined to the UK. It’s prevalent in many countries, albeit with varying regulations and norms.

For instance, garden leave in the US is less common due to different employment laws and practices. Garden leave in Australia is often seen in the financial sector, while in Singapore, it’s a standard clause in employment contracts especially for senior roles.

For more information on garden leave, you can refer to these resources:

The difference between garden leave and a non-compete clause

While garden leave and non-compete clauses are similar in that they both aim to prevent employees from working with competitors, there are some key differences.

Non-compete clauses are contractual agreements that prohibit an employee from working in a certain industry or role for a specified period of time after leaving their current employer. There may be legal restrictions to non-compete clauses – double-check with your local authorities to verify.

Garden leave, on the other hand, is not a contractual agreement, but rather a period of time during which the employee is required to stay away from work.

Garden leave period

The length of a garden leave period can vary depending on the company and the circumstances.

It can range from a few weeks to several months, and in some extreme cases, even up to a year or more.

Is garden leave legal?

Yes, garden leave is legal in most countries and is becoming increasingly common in many industries. However, there are certain legal requirements that companies must adhere to when implementing garden leave policies, such as providing adequate notice and continuing to pay the employee during the garden leave period.

Can an employee work elsewhere during garden leave?

The employee is technically still employed by the company during their garden leave period, so they are typically not allowed to work for another employer during that time. However, there are some exceptions to this rule, such as if the employee finds temporary work that does not conflict with their existing employment agreement.

How to manage garden leave with HRIS

By creating a healthy work environment and providing a great employee experience, from onboarding to talent retention, you can avoid managing garden leave situations and focus more on boosting productivity and achieving your higher corporate goals.

You can start today by using an HRIS software to accomplish this. Explore how Workable can help you.

While garden leave may not be right for every company or situation, it can be an effective way to protect company interests and ease the transition of an employee leaving the organization. With the right tools and resources in place, managing garden leave policies can be streamlined and stress-free.

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Eliminating tasks from your daily work: Automation is key https://resources.workable.com/tutorial/eliminating-tasks Thu, 16 Feb 2023 15:14:58 +0000 https://resources.workable.com/?p=87306 Well, think about this: I’m writing this on a computer that I don’t know how to program, wearing clothes I didn’t sew, made of fabric I didn’t weave. For breakfast, I ate food I didn’t grow myself while the dishwasher washed my dishes, a robot vacuumed my floor, and a washing machine washed my clothes. […]

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Well, think about this: I’m writing this on a computer that I don’t know how to program, wearing clothes I didn’t sew, made of fabric I didn’t weave. For breakfast, I ate food I didn’t grow myself while the dishwasher washed my dishes, a robot vacuumed my floor, and a washing machine washed my clothes. When I finish this article, I’ll put food into a crockpot, and it will cook it while I do other things.

These tasks were things that most of humanity (except computer programming) had to do to keep fed and clothed. But we automated and outsourced so many tedious tasks, we now have time for fun things.

It’s highly possible that you can eliminate many of your hated job tasks as well.

For some of you, that would reduce you to strictly payday, but for most people, there are a lot of things you like about your job, and if you could just get rid of the few annoying things, life – and working life, especially – would be better.

What tasks serve little to no value?

How often do we do things because they have always been done that way? Do you generate reports that get sent to people who rarely, if ever, open them? Do you have a weekly staff meeting that could be an email?

To find out, survey your employees. Ask them to name three tasks or meetings that can be eliminated or reduced in frequency. Using a number is crucial because it sets a boundary. Without a limit, you’ll end up with a list of 153 things, most of which can’t be eliminated, or nothing because people can’t think of anything. By specifically requiring three things, you’re more likely to get your employees thinking and receive reasonable responses.

Then take the time to look at these tasks and determine if you can eliminate them. Some of them may be useless to the business’ success but are still required for legal reasons. Some of them are needed, but perhaps differently.

But, you will find things that can go away. And you can remove them from the workplace.

What tasks can you automate?

We’ve automated everything! Have we, though?

If you asked your ancestors, they would never have dreamed of a magical machine that washed their clothes for them or kept their house at a constant temperature. That same thinking applies to today’s world.

Look at ChatGPT. A few weeks ago, this didn’t exist. But have you figured out what it can do for you?

For instance, I asked it this simple question and got a helpful list:

What are ten office tasks that people think they have to do but can be automated?

    1. Email management (filtering, sorting, responding)
    2. Scheduling and calendar management
    3. Data entry and processing
    4. Document creation and formatting
    5. Invoicing and billing
    6. Financial reporting and analysis
    7. Customer relationship management
    8. Human resources management
    9. Marketing and sales reporting
    10. Supply chain management and order tracking

Can any of this stuff be automated? Maybe. New systems do appear all the time. There could be something cost-effective that can automate some of your work. In fact, what it can do for you is enough for a whole separate article.

So let’s focus on the overall topic: eliminating tasks from the workplace. Here are some options for you:

1. Hire a robot

What? Who needs a robot? You do.

Maybe. After all, I have a robot that vacuums my floor, and Boston Dynamics now has a robot that does this:

 

Surely, that’s not going to be a cheap option for anyone, but when you think of automation, don’t forget about machines that can and will do things for you. We use machines so often that we don’t remember that many of them can be called robots.

Remember: “A robot is a machine – especially one programmable by a computer – capable of carrying out a complex series of actions automatically. A robot can be guided by an external control device, or the control may be embedded within.”

Your Alexa that you can ask politely to “Add grapes to the shopping list” can also “Schedule a meeting with Bob at 2 p.m. Tuesday,” and “Set a reminder at 3 to review invoices.” It’s a robot, even if it doesn’t resemble Rosie from the Jetsons.

I’m a fast typer, so typing makes sense for me, but if you’re not, a voice-to-text function edited by Grammarly and translated by Deepl may be just what you need.

2. Outsource tasks you don’t like

Have you checked Upwork lately? You can hire people to do just about anything. Why are you cleaning your own toilets when hiring a cleaning company may be cost and time effective? If you hate writing blog posts, stop it, and hire an expert who likes doing that.

What about marketing plans? If you’re not good at that, outsource it. Yes, outsourcing costs money, but you need to look at opportunity cost as well – what could you be doing if someone else was doing the thing you hate?

3. Watch out for task creep

When you eliminate, automate, or outsource a task, it can be tempting to bring more work in to replace it. But that can be work you don’t need.

For instance, think of all the reports you do that no one would have ever attempted before Excel appeared on the scene. Some of that is helpful, but some are simply because nature abhors a vacuum, and something fills it when you have more time.

Be careful about adding new systems to the overall workflow. Make sure they add to the success of the business and actually solve the problem at hand (such as reducing task burdens). Focus on the good parts and things you’re good at and see things improve.

Don’t worry about running out of things to do

When I was straight out of school, I got a temp job at a real estate management company. My job was to put together this report that involved a lot of calculations. I had never really used Excel before (this was – gulp – 25 years ago), but I knew it existed and I knew it could do basic calculations.

Within a week, I learned enough Excel to fully automate the report, and, well, I worked my way out of a job.

But that’s OK because it allowed me to land an HR career, which I was much better suited for.

And while automation does eliminate some jobs, this isn’t something you should be worried about. Chances are your skills can be put to better use elsewhere, and it’s unlikely that you were hired to do one repetitive task.

Freeing up time means you can now use your brain for the things only a human can do. If you can let a robot edit your grammar and outsource your PowerPoint slides to an expert who can do them in a quarter of the time it would take you. That allows you to work on things that really matter.

And that’s what’s important and the reason you want to eliminate tasks. There’s always more to do in a day than you have time for. Getting rid of the things you hate (or even just the things you aren’t good at) opens you up to so many more opportunities for success.

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LinkedIn InMail template for recruiters: First introduction to a candidate https://resources.workable.com/tutorial/introduction-to-candidates-linkedin-inmail-template Tue, 29 May 2018 09:25:34 +0000 https://resources.workable.com/?p=31246 LinkedIn is your go-to place when you want to connect with candidates, both passive and active. When you come across strong profiles or people with hard-to-find skills, it’s good to reach out and introduce yourself. This way, you start building a relationship with passive candidates so they’re more likely to consider a job opportunity in […]

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LinkedIn is your go-to place when you want to connect with candidates, both passive and active. When you come across strong profiles or people with hard-to-find skills, it’s good to reach out and introduce yourself. This way, you start building a relationship with passive candidates so they’re more likely to consider a job opportunity in the future.

Use the following InMail template for your first contact with potential candidates on LinkedIn. Mention your name and the company you work with (or the industries you recruit for, if you’re an agency recruiter). It’s also important to include a call to action. For example, ask candidates to have a phone call with you to discuss open roles and get to know each other.

Keep in mind that InMails have character limitations: the subject line can have up to 200 characters and the body up to 2,000 characters. Since this is your first communication with candidates, keep your message brief and specific. You can send additional information to candidates who’re interested later.

To source EU candidates, you need to collect their data and craft your sourcing emails in accordance with the General Data Protection Regulation (GDPR). Learn more about how to be compliant with GDPR in our guide.

Here’s an InMail template you can use to introduce yourself to potential candidates via LinkedIn:

Subject line: Interested in joining our team at [Company_name]? / Invitation to connect

InMail Body

Hi [Candidate_name],

I am [your name] and I help [Company_name grow its team / companies in the tech industry hire qualified employees].

[Mention how you came across their profile, e.g. looking for a specific skill set or through a mutual connection.]

We currently have [an open role for a job_title / few open roles that match your profile.] Are you available [mention a date and time or time frame] for a call so that we discuss further? Or, I can send you some information via LinkedIn, if you prefer. In case you’re not ready for a change at the moment, I’d be happy to stay in touch for future job opportunities.

Looking forward to hearing back from you,

[Your name]

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

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Employee benefits: A guide on common and best benefits https://resources.workable.com/tutorial/employee-benefits-guide Wed, 27 Mar 2019 16:26:00 +0000 https://resources.workable.com/?p=32466 Employee benefits have become an essential part of any competitive compensation package. From law-mandated insurance to free snacks, benefits and perks can play a big role in talent attraction and employee retention. So if you’re thinking of building effective benefit plans or looking to boost your existing policies, we got you covered – we present […]

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Employee benefits have become an essential part of any competitive compensation package. From law-mandated insurance to free snacks, benefits and perks can play a big role in talent attraction and employee retention.

So if you’re thinking of building effective benefit plans or looking to boost your existing policies, we got you covered – we present the basics of employee benefits, including types of employee benefits, common benefits per location and insight on what candidates and employees truly want:

What are employee benefits?

Before we get into the nitty-gritty of employee benefits (or fringe benefits), let’s define the term:

Employee benefits are any kind of tangible or intangible compensation given to employees apart from base wages or base salaries.

This employee benefits definition points to examples of job benefits such as insurance (including medical, dental, life), stock options and cell phone plans. But, employee benefits can be much more than these, from training opportunities to startup perks (let’s not focus on the notorious ping pong tables, though).

Basically, any kind of non-wage gain attached to an employee’s position can be classified as an employee benefit, be it mandatory or voluntarily given by an employer.

Why do employers offer benefits to employees?

Benefit packages take a lot of time out of many HR professionals’ time. And with good reason: they’re one of the most basic employee engagement and retention strategies, and they support talent attraction as well.

The numbers speak for themselves about the importance of employee benefits. Extensive research by the Society of Human Resource Management (SHRM) indicates that 92% of employees consider employment benefits as important for their overall job satisfaction (in itself, a great element of retention and productivity). Almost one third of employees also cited work benefits as the top reason of looking for a job outside their organization; and for choosing to stay at their job, too.

Benefits are also among the top driving factors candidates look for in job ads – 63% of job seekers surveyed say they pay attention to what benefits a company offers. This means that offering benefits, and mentioning them in your job ads and careers page, is a great part of your employer branding efforts.

Employee benefits also help you take care of high-performing employees without the need to keep investing in exceptionally high pay raises. All employees should get paid enough to pay the bills and live comfortably, but they might accept less pay if they have strong health insurance, flexible hours and other benefits important to them. The practice of employees giving up a part of their salary for benefits is called salary packaging, and may also result in tax deductions or other gains for either party.

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What are the four major types of employee benefits?

The major types of benefits are those categories of benefits that are more commonly met in companies across countries. Many cite these benefits as health insurance, life insurance, disability insurance and retirement plans. However, this view is focused on the different types of insurance, and neglects other equally major benefits. In an effort to expand our scope, we’ve grouped insurance benefits together and listed three other major types of benefits offered by employers:

  • Insurance
  • Retirement plans
  • Additional compensation
  • Time off

Insurance

This category includes health insurance (dental, medical, vision), life insurance, and disability insurance. Offering health insurance, or some kind of medical plan, is mandatory in many countries, and there’s often publicly available medical care sponsored by employers. However, many companies opt for private group or individual insurance in order to provide better options to their employees.

Life insurance shows that the company cares not only about the employee, but also about their family. If the employee dies, their family will get a sum to cover funeral and other related expenses, and their cost of living for a set time period. Life insurance may also be complemented by Accidental Death and Dismemberment (AD&D) policies which pay a sum to employees who either die or sustain injuries which render them unable to work.

Disability insurance may cover long-term and short-term disability or illness. For example, if an employee gets sick, they can receive payments for as long as their sickness lasts. In the U.S., some employers may sometimes use short-term disability policies to fund paid maternity leave for female employees.

Retirement

Retirement benefits help employees feel more secure about their future after retirement. In the U.S., for example, a common benefit is the 401(k) in which both company and employee make defined contributions to the employee’s account on a regular basis.

The 401(k) is a type of defined contribution plan which doesn’t guarantee employees a specific benefit amount at retirement. This is because the money invested from the account may be lost if investments fail. Employees choose how to invest contributions, or how much to contribute from their paycheck through pre-tax deductions. Employers may also contribute, in some cases by matching a certain percentage of employees’ contributions. At retirement, employees receive the balance in their account. Before you decide whether to implement a 401(k) plan, learn about its different forms.

There’s also the defined retirement plan which is entirely funded by the employer, so employees can receive a specific monthly benefit at retirement. The amount may be determined based on retirement age and tenure at the company.

Time off

In many countries, paid time off is mandated by law, like in the European Union (Austria, for example, has a legal minimum of 22 paid days for vacation and Finland has five weeks). Employers in countries like the U.S. may not be obliged to offer paid vacation leave, but those that do it voluntarily can get a competitive advantage in talent attraction and retention – 9 out of 10 employees reported that paid leave is important to their overall job satisfaction, according to SHRM.

For similar reasons, employers around the world may choose to extend law-mandated leave, such as giving extra days for sickness. In the U.S., 71% of all workers in the private sector had paid sick leave as a benefit, according to a 2018 report by the Bureau of Labor Statistics.

The same goes for other types of leave such as parental or bereavement leave. For example, the law in the UK doesn’t provide for bereavement or compassionate time off, so offering a few days of this type of leave can be an important benefit.

Other time-off benefits may include training days and sabbaticals, which are usually voluntary for employers, but can have just as much impact on employee engagement.

Additional compensation

This category refers to any money offered to employees apart from their regular compensation. This money includes bonuses, commissions, awards and gifts, as well as indirect compensation, like stock option plans and profit-sharing.

Bonuses can be contractual or discretionary and may include:

  • Sales commissions
  • Individual or company-wide performance awards
  • Lump sum gifts (e.g. for exemplary actions on the job)

These compensations are usually part of incentive programs that motivate employees to produce more and better quality results. They may also help keep morale high. Often, bonuses are determined by union contracts.

There are some arguments against monetary benefits though; financial rewards may sometimes spur unethical behavior or create envy among coworkers. For example, a salesperson who knows that the most successful salesperson of the month will get higher commission might resort to stealing prospects from coworkers or otherwise contributing to an unhealthily competitive atmosphere in the office. To prevent these outcomes, make sure you give everyone the same chances to earn bonuses and make the criteria for those bonuses transparent to all, and be suspicious of discrepancies in employee results.

If you want to formulate a clear and transparent bonus policy, here’s our policy template to get you started.

Common and best employee benefits

Apart from the major categories, there are several other types of benefits that appear frequently in company benefits plans.

Here are the top 10 employee benefits worldwide:

  • Private Health Care Plan (Medical, Dental & Vision)
  • Retirement / Pension plans
  • Training and Development
  • Stock option plans
  • Work From Home and/or flexible hours
  • Food and snacks
  • Life insurance
  • Extended leave (Vacation, Sick)
  • Bonuses / Awards / Gifts
  • Company equipment (including vehicles, laptops, phones)

Note that the most popular benefits vary per location and there are also benefits that are exclusive to certain areas. For example, Australians can receive novated leasing as a benefit, enabling them to lease cars with their employer taking on the contract’s obligations.

In the U.S., where paid parental leave isn’t federally mandated by law like in other countries (although it exists at the state level in some jurisdictions), time off for mothers and fathers is a popular company-offered benefit.

In four English-speaking countries, employee benefits may include: (this list isn’t exhaustive for any of these areas and the order of items isn’t significant)

US Canada UK Australia
Health Care Plan (Medical, Dental & Vision) Extended Healthcare Plan (Medical, Disability, Dental & Vision) Private Healthcare Plan Performance Bonus
Life Insurance (Basic, Voluntary & AD&D) Group Life – AD&D – Critical Illness Insurance Life Assurance Novated Leasing
Retirement Plan (401k, IRA) RPP – Group RRSP Pension Plans Extra Superannuation – Pension plan
Paid Time Off (Vacation, Sick & Public Holidays) Paid Time Off Benefits Leave Package Unpaid extended leave
Training & Development/ Tuition reimbursement Training & Development/ Tuition reimbursement Training & Development Training & Development
Work From Home Work From Home Work From Home Work From Home
Free Food & Snacks Bonus – Awards – Gifts Company Vehicle  Free Food & Snacks
Wellness Resources Employee Assistance Program – Counseling Employee Assistance Program – Counseling Employee Assistance Program – Counseling
Stock option plan Stock option plan Stock option plan Stock option plan
Family Leave (Maternity, Paternity) Employee Discounts Childcare Voucher Scheme Employee Discounts

So what are good benefits for employees?

Or rather, what employee benefits do people value the most? The easy answer is that employees value all benefits. But, budgets are limited and companies need to find the benefits mix that will have the most positive impact, while also not breaking the bank.

To do this, first be sure to learn what benefits you need to offer by law. This could be national or state law. Make a list and decide if you can extend some of those benefits. For example, in France, employees are guaranteed three to five days of bereavement leave. You could decide to extend this leave if you find that your employees need it.

Then, take a look at surveys to help you determine voluntary benefits your company should offer. Glassdoor’s Benefits Review survey in the US investigated the correlation between certain benefits and job satisfaction. A correlation of 1 means the benefit is a good predictor of employee satisfaction, while 0 shows no correlation. Here’s the list of employee benefits with correlations of more than 0.5:

eight employee benefits that correlate with job satisfaction
Screenshot taken from Glassdoor

Another recent survey by a benefits provider identifies the three most popular non-insurance benefits:

  1. Paid family leave
  2. Flexible/ remote work
  3. Professional development

You can also look at employee benefits examples from big companies with high employee ratings. You may not be able to afford all these benefits, but they can certainly give you ideas.

Of course, it never hurts to investigate what your own employees want – perhaps, they have different needs than workers in other industries or locations. Ask for feedback via email or create an online survey using a free tool like Google Forms. Also, some employers pay attention to the demographics of their employee base to give everyone the benefits they need most based on their characteristics. For example, in order to retain and engage millennials, businesses may offer them benefits such as student loan repayment support and co-sign support for auto loans.

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How much do benefits cost a company?

According to a 2019 report by the Bureau of Labor Statistics, employee benefits in the U.S. make up 30% of total compensation costs. Insurance benefits accounted for 8% of compensation costs and legally required benefits were at 7.7%.

Health benefits especially might average $15,000 per employee in 2019, prompting employers to make changes in order to lower the cost of employee benefits (e.g. adding more virtual care solutions).

Benefits do cost money, and their importance is such that these costs will not (and should not) be reduced too much. But, not every benefit has to create heavy financial burdens for companies. You can try your hand by introducing cost-effective benefits and perks, such as:

  • Free lunches and/or snacks
  • Remote work / Flexible hours
  • Public transit cards or reimbursement for tolls, gas and other travel-related expenses
  • Company-sponsored discounts (e.g. for coffee places, gyms, restaurants, daycares)
  • Extra time off for training or volunteering
  • Free parking spaces
  • Cellphone plans with free calls/texts/internet
  • Housing and relocation benefits for new hires (where applicable)
  • Wellness resources (such as standing desks, first-aid training)

Many of these unique employee benefits are on the rise: for example, in the U.S., out of all the organizations that increased their offered benefits, 44% increased their employee wellness resources. These can help boost morale, but they can also help you avoid indirect costs, like costs associated with missed work and associated productivity (about $1,685 per employee each year, according to SHRM).

And this may be the case for most benefits. What seems expensive at first glance might actually save you money in the long run. So make sure you examine the possible costs and gains for each employee benefit before you decide what to include in your plan.

Employee benefits management: How to do it effectively

Employee benefits have a significant impact on the administrative aspect of HR, especially when regulatory issues are involved. But there are ways to manage benefit plans more effectively to save time and reduce the possibility of mistakes. Here are five things to consider:

  • Hire a dedicated employee benefits specialist. This person could be in-house (as a Benefits Administrator or Compensation and Benefits Manager) or external (such as a Benefits Broker). They will help you find the best options based on your company’s needs, calculate costs and gains, and even negotiate prices for certain benefits.
  • Find the right software. It’s very difficult (and unnecessary) to manage benefit packages without the help of technology. A good employee benefits information system helps you see which employees receive which benefits, export statistics and administer benefits (it might also integrate with your talent acquisition software to further streamline the entire HR process). To find the right software, do your research and make a compelling business case.
  • Measure benefits and costs diligently. This will be the responsibility of the finance department, but it’s important for HR to keep track of rising or plummeting costs and gains. Having data will be vital to form your long-term benefits strategy.
  • Include a description of benefits and perks in your Employee Handbook. No number of great benefits will be effective if employees don’t know they have them. Prepare a section in your Employee Handbook to give important information on what your company offers (use our benefits and perks template as an employee benefits package example to get started with your own).
  • Monitor employees’ wishes and needs. Employees’ needs may change. Offering free lunches and gym memberships is great for younger employees. But, as they grow older and have families, flexible hours or parental leave might be more important. Listen and make changes when needed.

The post Employee benefits: A guide on common and best benefits appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Twitter job posting template https://resources.workable.com/tutorial/twitter-job-posting Wed, 16 May 2018 14:43:49 +0000 https://resources.workable.com/?p=31186 Twitter is ideal for sharing short and sweet job ads with your network. Due to the character limit, mention only what’s absolutely necessary to catch qualified candidates’ attention. Then, link to the full job description, your careers page or an application form. Workable offers more than 600 job description templates – Find the one you […]

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Twitter is ideal for sharing short and sweet job ads with your network. Due to the character limit, mention only what’s absolutely necessary to catch qualified candidates’ attention. Then, link to the full job description, your careers page or an application form.

Workable offers more than 600 job description templates – Find the one you need!

Here’s what to include in a Twitter job post:

  • Position
  • Location
  • Call to action

Optionally, you could include an image or mention perks that play up your company culture. To bring your Twitter job posts in front of job seekers, whether they’re followers or not, add recruiting-related, hyperlocal or industry-specific hashtags like #jobs #Hiring #LondonJobs and #QAjobs.

Here’s a Twitter job posting template you can customize for your open roles:

Sample Twitter job posting template for recruiters

Text: Are you an expert in [spotting typos and proofreading articles]? If so, come join our [marketing team in Chicago] as our new [editor].

Call to action: [link]

[Image]

This is how a job post on Twitter looks like:

Twitter job posting example by Workable

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Related resources:

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How to use job portals for recruitment https://resources.workable.com/tutorial/use-job-portals-for-recruitment Wed, 21 Mar 2018 19:30:30 +0000 https://resources.workable.com/?p=30854 Job portals, or job boards, are sites where you can advertise jobs and search for resumes. They are an integral part of almost every hiring process and using them effectively will translate into qualified candidates for relatively low costs. Here are a few tips to ensure you get the most out of job portals for […]

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Job portals, or job boards, are sites where you can advertise jobs and search for resumes. They are an integral part of almost every hiring process and using them effectively will translate into qualified candidates for relatively low costs. Here are a few tips to ensure you get the most out of job portals for recruitment:

Choose the right job boards for your business

Recruitment budgets are limited and companies need to be able to spend their resources where they make the most sense. Find job boards that bring you the most qualified applicants, as investing in those will bring you a high return on investment. Here’s how to find the best job boards for your jobs:

  • Try popular job boards. Large, mainstream job boards are bound to attract many qualified applicants. Advertise on Careerbuilder, Glassdoor, Indeed or Monster and see which ones bring the most qualified applicants.
  • Find niche job boards. Niche job boards are specialized in one industry or business function. If you’re regularly hiring salespeople, job boards like SalesHeads.com will help you target your job postings. Similarly, posting on local job boards, like those part of Nexxt’s (formerly Beyond) network, help you reach candidates who live close to your business. Experiment with different job boards to find the ones that work best for you.

Craft effective job descriptions

Your job description is your first contact with a job seeker. To entice job seekers to apply, create job ads that are informative and engaging. Here are a few tips:

  • Use clear job titles. Avoid jargon and words like “ninja” or “rockstar.” Job seekers will likely search for “sales associate” rather than “sales ninja.” This means that candidates will find your job ads only if job titles accurately reflect each role.
  • Provide important information. Candidates need to know where the job is located, what the primary duties of the role are and what skills you’re looking for. Including this information in job ads will encourage qualified candidates to apply and helps you minimize applications from unqualified candidates. If you need help getting started with mapping out job responsibilities and requirements, check out useful online template libraries.
  • Explain what makes you a good employer. Let candidates know what your company does and explain why someone would want to work with you. If you provide more than the standard benefits and perks, mention them in your job ad.
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Show off your employer brand

Some job boards, like Glassdoor, Indeed and LinkedIn, give you the option of creating a personalized company page on their platform. This helps you present your company’s story and culture and show candidates that your job ads are worth applying to. Here are a few things you could add to your company page on a job board:

  • Media. Videos and pictures offer a glimpse into your workplace and help candidates better understand your company and envision themselves there. Choose photos from your offices or stores and include images that show off your culture (e.g. company outings or events.)
  • Company story. Present the background of your company with a short story (or video) about how your business started, what its mission is and where it’s headed. Information on your branches or plans are also useful to candidates.
  • Employee opinions. Glassdoor already has self-reported employee opinions, but other job boards may not. Fill that gap by adding quotes or short interviews from your employees. Focus on the positive aspects, but try to keep them meaningful. Urge your employees to say what exactly they enjoy about their work and share this with job seekers on your page.

Once you have an attractive company page in place, don’t let it become rusty. Keep it updated and, whenever possible, reply to employee or candidate comments to create a dialogue and build a community around your brand.

Source resumes on job portals

Many job boards ask candidates to upload their resumes into their searchable database. Large job boards like Careerbuilder, Indeed and Monster have accumulated millions of resumes that employers can search through using Boolean search to find people who match their criteria. Here’s how to do this:

  • Do research on resume databases and fees. There’s a large number of resume databases available, with varying costs. Start by looking into the most popular job boards that are more likely to attract qualified candidates. For example, Nexxt has subscription plans that combine job posting and access to their vast resume database.
  • Determine your search criteria. To narrow your search, be clear about what you’re looking for. Location is usually an important factor unless you’re hiring for remote jobs. Draw from your job descriptions to set other criteria like specific skills, education and experience.
  • Prepare Boolean search strings. Many resume databases support Boolean commands so you can target your search better and find candidates more easily. Create a few search strings to start with and refine them based on the quality of your results.

Want more? Read all our tips to search resumes online with job portals.

Consider using recruiting software

Hiring without recruiting software means keeping track of all your job postings and candidate applications using email and spreadsheets. These require a lot of manual data entry and can easily become confusing and cumbersome to organize. An ATS like Workable helps you:

  • Post jobs to multiple free job boards with a single click.
  • Post jobs to various premium job boards that increase the visibility of your ads, bringing you closer to qualified applicants.
  • Keep track of applications and candidates at a centralized location. Even if you’re posting to job boards outside of Workable’s network you can still store applications in Workable and keep them organized.
  • Facilitate referrals by providing a way for employees to search for candidates via the system and upload them directly.
  • Create a branded, mobile-friendly careers page to list your job openings and add your company’s logo, info, images or videos quickly and easily.

To make the most of job portals for recruiting, ensure you don’t just post and pray. Find a mix of job boards that work best and ensure candidates have easy access to information about your open role and your company. Use your job posting as a means to boost your employer branding efforts and maximize the number of qualified candidates you reach.

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What is an applicant tracking system (ATS)? https://resources.workable.com/hr-terms/what-is-applicant-tracking-system Fri, 30 Aug 2019 19:59:56 +0000 https://resources.workable.com/?p=33392 An Applicant Tracking System (ATS) is software that automates various hiring administrative tasks. It’s used by business owners, hiring managers, and recruiters to optimize the recruitment process. The system aids in scheduling, communication, candidate evaluation, employer branding, and provides valuable metrics to improve hiring. Alternative names for an applicant tracking system include: ‘hiring software’, ‘talent […]

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An Applicant Tracking System (ATS) is software that automates various hiring administrative tasks. It’s used by business owners, hiring managers, and recruiters to optimize the recruitment process. The system aids in scheduling, communication, candidate evaluation, employer branding, and provides valuable metrics to improve hiring.

Alternative names for an applicant tracking system include: ‘hiring software’, ‘talent acquisition software’, ‘hiring platform’, and ‘recruitment software’.

Who uses applicant tracking systems? 

Everyone involved in recruiting, such as business owners, hiring managers, and recruiters, will use applicant tracking systems at some point. Understanding the costs of traditional hiring methods, both in terms of time and money, makes companies turn to an ATS. With the help of this system, organizations can optimize their hiring process.

What should an applicant tracking system do?

Some areas an ATS system can help in are:

Each ATS may specialize or excel in specific recruiting areas. Before purchasing an applicant tracking system, it’s useful for organizations to compare several options with each other. To do so correctly, they may map their individual hiring methods, analyze the problems they need to resolve or identify opportunities for improvement. Then, they can evaluate available systems based on important criteria.

This list of best applicant tracking systems in the market today can also help you make an informed decision.

Why should you use an applicant tracking system software? 

It’s not out of sheer luck that applicant tracking systems (or generally recruiting software) keep gaining popularity in the recruiting world. They take a huge burden off the shoulders of hiring teams and give them time to focus on what matters – connecting with candidates and making hiring decisions. More specifically, some important benefits of applicant tracking systems are:

Boosted productivity and efficiency: Gone are the days of sifting through piles of resumes manually. An ATS automates many of the time-consuming aspects of recruitment, from sorting applications to ranking candidates based on specific criteria. This automation ensures that hiring teams spend their time where it counts the most.

Enhanced candidate experience: A swift and smooth hiring process is not just beneficial for employers; it’s crucial for candidates too. With faster scheduling, timely communication, and a streamlined application process, candidates feel valued, leading to a positive perception of the company.

Centralized application management: With the proliferation of job boards and platforms, managing applications can become chaotic. An ATS provides a unified platform where all applications, regardless of their source, are aggregated, making it easier to review and manage them.

Strengthened employer brand: In today’s competitive job market, an employer’s brand is paramount. An efficient hiring process, facilitated by an ATS, sends a strong message about the company’s professionalism and its value for potential employees.

Data-driven insights: Beyond the immediate hiring process, an ATS offers invaluable analytics. These insights, ranging from the effectiveness of different hiring channels to the time taken to fill positions, provide actionable data that can refine and optimize recruitment strategies.

Ensured legal compliance: Recruitment is fraught with legal intricacies. Whether it’s ensuring non-discrimination in hiring practices or adhering to data protection regulations, an ATS can be configured to assist companies in staying compliant, reducing the risk of legal complications.

 

Interested in an ATS for your company? Request a Workable free trial to see how it can help you improve your hiring process. 

Did you find this applicant tracking system definition useful? Visit our library of HR Terms to find more definitions.

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How to structure employee compensation https://resources.workable.com/tutorial/employee-compensation-structure Tue, 07 Nov 2017 16:56:02 +0000 https://resources.workable.com/?p=27232 Pay structures define employee compensation for different jobs or groups of jobs. They involve setting salary ranges and pay grades based on market data and job roles. Here’s our guide on why and how to set up a pay structure: Why you need structured employee compensation Pay structures (also know as salary structures or compensation […]

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Pay structures define employee compensation for different jobs or groups of jobs. They involve setting salary ranges and pay grades based on market data and job roles. Here’s our guide on why and how to set up a pay structure:

Why you need structured employee compensation

Pay structures (also know as salary structures or compensation structures) help companies offer equitable, competitive salaries and map out employees’ path to growth and higher pay. They enable companies to attract and retain talented people.

Compensation structures create a fairer and more predictable process for determining an individual’s compensation. The alternative to setting up formal pay structures is to determine salaries based on:

  • Candidates’ salary history. This may perpetuate the gender pay gap and, as a result, create systemic pay disparities that prompt discrimination lawsuits. Plus, the practice of asking for salary history has been banned in several U.S. states (most recently in California.)
  • Arbitrary figures. Competitive compensation packages play an important part in persuading candidates to accept job offers. Also, companies may end up paying managers the same salary as what their direct reports should earn, or even paying employees more than the maximum salary for their job.

Both methods would confuse managers and team members regarding pay levels and career development and raise suspicions of discrimination. To avoid these issues, it’s a good idea to set up a pay structure, especially once companies reach 200-250 employees.

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How to set up a pay structure

Conduct job analysis and job evaluation

Internal job titles and job descriptions may not always be aligned with the market (e.g. a director in your company may actually be considered a mid-level manager in the market.) Knowing what each job entails and its value to your company helps you benchmark salaries more effectively. As a first step, conduct a:

  1. Job analysis. If you don’t already have job descriptions in place, start by outlining job duties, requirements and qualifications for each position. Talk with your department heads about positions within their departments and look at common job descriptions in your industry.
  2. Job evaluation. Determine the relative value of positions in your company with the help of senior leaders (e.g. VP of HR, CFO.) This means comparing each role with others according to important criteria like necessary knowledge and skills, effort required, level of responsibility and impact on revenue. In this stage, it’s best to bring in an external consultant (e.g. an Organizational Expert) to help you avoid biased decisions. An external observer will ensure you distinguish jobs from employees.

Determine the form of your employee compensation structure

There are two ways companies can create their compensation plans for base salary:

  • Benchmarking (or market pricing) where each job is assigned an individual salary range based on market trends.
  • Pay grades, where jobs are grouped and salary ranges apply to each group.

Many companies use both methods to determine their compensation structures, doing market pricing first to aid the process of creating pay grades. Here are both approaches with examples and how you can combine them:

Benchmarking

Benchmarking helps make your salaries more competitive. For example, paying higher salaries than the market can result in hiring the best candidates and retaining your best employees.

This approach revolves around market salary research, usually according to geography and industry. Websites like Glassdoor, PayScale (employee-reported data) and Salary.com (HR-reported data) are good places to look for this information. These websites provide insight on the minimum, midpoint and maximum salary for each role that you can use to create your own ranges. Before you collect the data, compare the job description provided by the website to the one from your job analysis to ensure they refer to the same role.

If you want more detailed data reported by employers, consider surveys like the Radford Global Technology Survey for the technology sector. There are also similar reports by governmental institutions. For example, the U.S. Bureau of Labor Statistics (BLS) reports average salaries per hundreds of jobs. O*NET OnLine reports data from BLS along with detailed job descriptions.

This research helps you create salary ranges for each individual job. Here are two examples:

Role Min Mid Max
HR Manager $50,000 $70,000 $90,000
HR Assistant $25,000 $37,500 $50,000

Pay grades

Pay grades are groups of jobs (often sorted by business function) that have the same or similar internal value as defined by your job evaluation process. For example, customer support specialists and customer support technicians may belong in the same grade if they demand the same skills and education and have the same level of responsibility. In this case, the salaries of every customer support role in the same grade would fall between the same minimum, midpoint and maximum range.

There are two ways to set pay grades:

  • Using benchmarking to set salaries. For example, you could use market data to determine a pay grade’s salary range. If a pay grade includes three different positions (e.g. administrative officer, office manager and personal assistant), you can average the salary midpoints of these three positions to find the midpoint in your pay grade’s range.
  • Creating grades according to existing salaries. Companies can look into their existing organizational levels and salaries and group jobs accordingly. For example, if you have various roles with similar value on the same hierarchical level, put them in one grade. The average of those salaries can be the midpoint salary of the grade. The minimum and maximum is largely at your company’s discretion, but could be from +/- 5% to +/- 20% of the midpoint. The midpoints of each grade can also be determined by increasing the midpoint of the previous grade by a percentage (the mid-point differential.) For example, if the midpoint of Grade 1 is $40,000 and the established mid-point differential is 15%, then the midpoint of Grade 2 can be $40,000*15% + $40,000 = $46,000.

Here’s a scenario where pay grades are created based on existing salaries. Imagine your company has the following HR roles:

  • HR Assistant with salary of $30,000
  • HR Manager with salary of $60,000
  • HR Generalist with salary of $40,000
  • Recruiter with salary of $50,000

Through your job evaluation process, you may decide there are three grades:

  • Grade 1 includes HR Assistant and midpoint is $30,000.
  • Grade 2 includes HR Generalist and Recruiter and midpoint is $45,000 (average salary of these two positions.)
  • Grade 3 includes HR Manager and midpoint is $60,000.

Grades might often overlap. This means that the maximum point of one grade could be higher than the minimum of the next grade (or even the midpoint.) Here’s an example based on the previous pay grades about HR roles:

Grade Min Mid Max
1 $21,000 $30,000 $39,000
2 $27,000 $45,000 $63,000
3 $30,000 $60,000 $90,000

The number of grades depends on the number of positions, your company’s size and its hierarchical levels. Few grades with large ranges often result from broadbanding – a process that reduces hierarchical levels and pay grades and leaves a lot of room for salary increases. Broadbanding has drawbacks though, so consider how useful it is to your company.

After you have set your pay grades, assign a grade to every new position that’s created.

Also, you can divide each grade and assign salary ranges within that grade. Large companies and governmental institutions often divide a grade in “steps” according to criteria like experience and performance. For example, assuming the salary range of Grade 3 is $52,000 to $66,000, here are three steps of experience and skill:

  • Entry-level from $52,000 to $57,000.
  • Mid-level from $57,000 to $63,000.
  • Experienced from $63,000 to $66,000.

These steps indicate how employees can receive salary increases. When someone in Grade 3 is given a promotion, they move to the next pay grade and have greater room for pay increases.

Plan to update pay structures

As market conditions change and unemployment rates fluctuate, companies need to update salary ranges. Revise pay structures every 12 to 18 months and ask questions like:

  • Are our salaries competitive?
  • Are there new positions that need to be placed within our pay structure?
  • Do our employees have room to receive raises as performance rewards?
  • Are our salary ranges aligned with the proper organizational levels?
  • Is our pay structure synced with our succession plans and career development plans?
  • Do our employees perceive our pay structure and compensation plans as fair?

Also, after you readjust your salary ranges, use your pay grades’ midpoints to calculate compa-ratios for your employees. This will help you determine the competitiveness of their salaries:

  • If you discover some employees are overpaid, you may decide to freeze their base salary until it must be adjusted due to market changes.
  • If some employees are being underpaid, plan to raise their salary in the next performance review cycles so that you bring them up to the correct step in their pay grade. If performance review periods are too far away, consider giving those employees an immediate raise (if you have the budget and senior management approval) to prevent loss of morale.

Educate managers

Managers should understand your compensation philosophy and how they can administer pay raises and promotions. Also, those who serve as hiring managers should know the value of new positions. Schedule 1:1 or group meetings with managers to discuss:

  • How your company’s benchmarking and/or pay grades work.
  • The process your company uses to evaluate job roles.
  • Why your company chose this particular pay structure.
  • How managers can administer pay raises according to experience levels.
  • Whether hiring managers could diverge from established salary ranges when hiring new team members and by how much.

Arrange to discuss these topics after revising your pay structure or when compensation plans and payroll budgets change. Ensure your managers understand how they should act when hiring or promoting employees.

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How to reduce new hire turnover https://resources.workable.com/tutorial/new-hire-turnover-rate Tue, 02 Jan 2018 22:13:22 +0000 https://resources.workable.com/?p=28792 ‘New hire turnover’ refers to the percentage of employees who leave a company during a certain period of time, typically within their first year on the job. This recruiting metric is calculated by dividing the number of new hires who left within that period by the overall number of employees who left during the same […]

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‘New hire turnover’ refers to the percentage of employees who leave a company during a certain period of time, typically within their first year on the job. This recruiting metric is calculated by dividing the number of new hires who left within that period by the overall number of employees who left during the same period.

After weeks of sourcing and interviewing candidates, you finally land your perfect hire. Everything seems in place. Fast-forward to a month later. Your seemingly perfect hire is leaving and you need to start recruiting all over again. This awkward situation is called new hire turnover.

What went wrong?

New hire turnover is common. About 20% of employees leave within their first 45 days of employment. Although there’s no explicit definition, “new hire turnover” usually refers to the number of employees who leave a company within their first year on the job.

Here’s a guide to the most common reasons new hires leave and how to prevent new hire turnover:

Why do new hires leave?

Employees quit for all kinds of reasons. Although you can’t predict or prevent every scenario, new hires often leave when:

1. The job isn’t what they signed up for.

New hires will feel deceived and might leave if they find out there are discrepancies in working hours, wages, benefits or job duties. Make sure you cover important aspects of the job and responsibilities during your hiring process.

Tip: Collaborate with hiring managers to write thorough and accurate job descriptions that clearly outline all responsibilities.

2. They have a poor relationship with their manager.

As the common saying goes “People don’t quit jobs, they quit managers.” Bossy, rude or distant managers quickly turn new employees off. Instead, managers who spend time onboarding their newest team members and meet with them regularly kickstart a healthy collaboration.

Tip: Provide regular management training to help your leaders empower their teams.

3. They haven’t been trained well.

No matter how experienced new employees are, you need to train them on the job, including your procedures and ways of working. Before expecting them to perform on their own, make sure new hires have the tools to succeed in their roles.

Tip: Use checklists to follow a structured onboarding process that eases new hires into their responsibilities.

How to calculate new hire turnover

To calculate new employee turnover rate, first determine what period of time you define as new hire turnover (usually when hires leave anywhere before one year of employment.) If your industry has a high employee turnover rate (e.g. hospitality) or if you offer fixed-term contracts, it might make more sense to track how many employees leave within their first 30, 45, 60 or 90 days, instead of the first year.

Once you’ve determined what period counts for new hire turnover, divide the number of new hires who left within that period by the overall number of employees who left during the same period.

Here’s a formula to measure first year turnover rate. You can adjust this formula to calculate your unique turnover rate (e.g. 30, 60, 90-day turnover):

new hire turnover rate formula
New hire turnover rate formula

Consider comparing the number of new hires who left to the total number of new hires you made during the same period. Let’s say, for example, that last year, five employees left before completing 90 days of employment.

  • If you hired 100 employees in total, your new hire turnover might not be that alarming.
  • But, if you hired 10 employees in total, you might start thinking critically about why half of your new employees left. In that case, consider revisiting your job ads and interviewing practices.
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How to reduce new hire turnover

To reduce turnover rates for new employees, you need to fight the root cause of turnover. And there could be several:

Improve your hiring process

Hiring the wrong person for a role can cost companies big. Here are some steps to take to reduce employee turnover by hiring the most qualified people:

  • Be clear about what the role entails. Well-written job descriptions attract people who are interested in and qualified for your position. Also, during interviews be honest about job requirements, working hours, benefits and salary so that there’s no mismatch between expectations and reality.
  • Evaluate candidates based on job-related criteria. Assignments, role-playing activities and skill assessment tests help you understand if candidates who are good on paper can use their skills on the job as well. Include background and reference checks to build complete candidate profiles before making hiring decisions.

Plan onboarding programs

First days at work can set the stage for success. Support your newest team members by offering good onboarding experiences:

  • Organize employees’ first days at work. Make new-job excitement last by giving new hires a warm welcome. Prepare their workstations, automate HR processes so they spend more time on learning their roles and schedule team-building activities to help them adjust to their new positions.
  • Follow up with new hires after 30, 60 and 90 days. New employee orientation on the first day is good, but don’t stop there. Meet regularly with new hires to find out how they’re doing. If necessary, assign them a work buddy or mentor for the first few months.

For more help with onboarding check out our onboarding templates.

Coordinate with hiring managers

Reducing new hire turnover rates should be a collaborative effort between HR and hiring managers. Advise hiring managers to:

  • Give new hires meaningful tasks. Challenge new employees with interesting projects that get them excited and allow them to show off their skills. Make sure to offer guidance to help them complete their tasks and boost their confidence.
  • Discuss career paths. It’s not too early to start talking about how to grow professionally. Ask them where they’d like to see themselves in the next few months. Long-term goals might be vague at this point, but new hires will appreciate that you’re interested in their career development.

Build a healthy workplace

Give employees good reasons to stay. Consider the following to improve your retention rates:

  • Build an inclusive culture. Company policies that reject favoritism and bullying and promote open communication will make new hires feel included and valued. Also, train managers to become good leaders who’ll encourage team members, acknowledge their accomplishments and make sure all voices are heard.
  • Offer meaningful perks and benefits. Consider benefits that make employees more productive. Good health insurance, flexible working hours and work from home options are among the most popular employee benefits. Also, talk to your current employees to learn what kinds of perks would serve as incentives.

Why does new hire turnover matter?

Watching new hires leave so soon is concerning for good reasons. That’s because hire turnover can hurt your:

  • Employer brand. Disgruntled new hires who’ve left your company suddenly might have an axe to grind. They’re more inclined to leave negative reviews on social media (Twitter, Facebook and Glassdoor) that make qualified candidates think twice before applying for your open roles.
  • Recruitment budget. Turnover hits recruitment budgets hard. Every time employees leave and you need to fill their positions, you spend more money than you anticipated on hiring (e.g. job boards fees and skill assessment software.)
  • Team balance. New hire turnover takes a toll on your teams by leaving them short-staffed. It also takes time to hire and onboard new employees. These changes can hurt your team’s productivity and morale.

You don’t need to promise new hires the moon to entice them to stay. Just be consistent. Make sure the job lives up to how you described it during your hiring process and you’ll nurture a positive work environment for all employees.

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How to assess administrative assistants https://resources.workable.com/tutorial/administrative-assistant-skills-assessment-test Tue, 03 Oct 2017 18:54:50 +0000 https://resources.workable.com/?p=25536 Administrative assistant skills assessments help you make the right hire for your team. Use these candidate assessments in your interviews. The following exercises can help you assess the skills of administrative assistant candidates in your interviews. Feel free to modify them for your needs. What do administrative assistants do? Administrative Assistants work in various industries […]

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Administrative assistant skills assessments help you make the right hire for your team. Use these candidate assessments in your interviews.

The following exercises can help you assess the skills of administrative assistant candidates in your interviews. Feel free to modify them for your needs.

What do administrative assistants do?

Administrative Assistants work in various industries and take on a wide range of tasks. This is usually a junior role that provides general support to an entire group of, or a selection of managers. Administrative Assistants organize meetings, compile reports, arrange travel, communicate with employees consistently and make sure company operations run smoothly. Successful Administrative Assistants are good at:

  • Organization: They are able to parse larger projects into smaller, achievable goals. They maintain physical organization of papers, data and office supplies.
  • Communication: They are confident and at ease when sharing and exchanging information with employees of varying seniority levels.
  • Time management: They have an innate sense of which projects to prioritize, and might be keen keepers of to-do lists.
  • Software use: They are proficient with most mainstream office software, including:
    • G Suite (Google Docs, Sheets, Slides)
    • Microsoft Office (Word, PowerPoint, Excel)
    • Email and calendar scheduling tools (Outlook, Google Calendar)
    • To-do list and project management software (Todoist, Trello)

This role does not typically require a college degree. This position is often confused with Executive Assistants – who serve highly specialized support to a smaller group of executives. Candidates with experience working in office settings will have an upper hand in this role.

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Ways to test administrative assistant skills in interviews

Combine interview questions with hypothetical scenarios, exercises and technical tests on software that administrative assistants might use in your workplace.

Here are some specific exercises you can use to assess the skills of administrative assistants:

1. Organizational skills assessment

Exercise: Organize the following data in any way you see appropriate. Feel free to include comments on further questions/ideas you might have.

XYZ Company customer and revenue data report

Company A, 100 employees, customer for 10 years
Company B, 20 employees, customer for 1 year
Company C, unknown, customer for 5 years
Tech Industry, five companies, $300,000 revenue
Retail Industry, eight companies, $1M revenue
Healthcare Industry, 20 companies, $35M revenue

Comments: ___________________________________________.

What to look for: This assignment tests candidates’ ability to link and organize different data points. Candidates should be able to parse the data and organize it into two separate tables or spreadsheets, because they represent two different sets of data.

Red flags: Candidates who group all the data into one spreadsheet or table may not have adequate experience organizing and recognizing differences in information. Note that one data point in this list has criteria labeled “unknown.” Candidates should still include this data point – and provide comments that ask for further clarification on this.

2. Communication skills assessment

Exercise: You provide administrative support to two executives and the entire office of 15 staff. Executive A understands that your time is split between another executive and the office staff. Executive B demands a workload that prevents you from supporting Executive A and the rest of your office staff comprehensively. How would you handle this?

What to look for: Candidates who tactfully establish boundaries with Executive B show that they are realistic about the demands placed on them, and aren’t afraid to communicate with managers. A good response might be: “I would ask Executive B to meet and discuss the limitations of my role as it relates to his/her needs, while noting that I serve other employees as well.”

Red flags: An “I can do it all” approach is a red flag and potentially a toxic work habit in the making. Employees who indicate that they will go on with the workload as is, or don’t plan to address Executive B about their unrealistic demands show that they may be averse to uncomfortable confrontations – which are sometimes needed in this role.

3. Time management skills assessment

Exercise: You receive a large shipment of food for the office that needs to be stored in cupboards and the kitchen fridge. At the same time, an executive approaches you and asks you to file an urgent report due today. How would you proceed?

What to look for: This exercise tests how candidates manage their time when confronted with the unknown.The food is the priority here — it can go bad if it’s not refrigerated right away. The report should be filed after the food is stored. Candidates who acknowledge this in their response show that they are capable of thinking big-picture while prioritizing projects, managing their workload and answering demands on deadline.

Red flags: Candidates who panic and drop putting the food away to start working on the report may not be able to think strategically about their time.

4. Software use skills assessment

Exercise 1: Using [Google Sheets/ Microsoft PowerPoint], create a presentation in five slides or fewer describing either:

  • Your previous role
  • A hobby
  • A volunteer/school project

Exercise 2: Using [Google Docs/Microsoft Word], in 300 words or less, please describe why you’re a good fit for this role. Once finished, please share the assignment with the following email addresses: [Employee1@company.com, Employee2@company.com, Employee3@company.com.]

Exercise 3: Create a calendar invite using [Google Calendar/ Microsoft Outlook] inviting all the managers at our company to a fictional offsite management meeting. Add details about the meeting within the invite.

Exercise 4: Take the data here and organize it into spreadsheets using [Google Sheets/ Microsoft Excel.]

XYZ Company customer and revenue data report

Company A, 100 employees, customer for 10 years
Company B, 20 employees, customer for 1 year
Company C, unknown, customer for 5 years
Tech Industry, five companies, $300,000 revenue
Retail Industry, eight companies, $1M revenue
Healthcare Industry, 20 companies, $35M revenue

What to look for: These exercises are self-explanatory – they test the candidate’s knowledge of various administrative-related software. These types of software are key to most administrative roles, so look for candidates who demonstrate software expertise with the way they produce the assignments (e.g. keeping slides artful and engaging, using clean formatting in text documents.)

Red flags: Candidates who are unable to complete the assignment, or produce work that doesn’t meet the scope of the exercise (e.g. scheduling a meeting using Google Calendar, but failing to include a description of the event) may not be as well-versed in office software, which is a must for this role.

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The 4 main types of AI in HR work – and how you can profit https://resources.workable.com/tutorial/ai-in-hr-4-types Thu, 18 May 2023 16:03:12 +0000 https://resources.workable.com/?p=88442 In order to get the most out of your AI in HR, it’s important to make sure you’re getting all of these AI terminologies right and how each can factor into your day-to-day HR work. Let’s look at some of the more popular ones: 1. Generative AI Generative AI is the ability to create new […]

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In order to get the most out of your AI in HR, it’s important to make sure you’re getting all of these AI terminologies right and how each can factor into your day-to-day HR work. Let’s look at some of the more popular ones:

1. Generative AI

Generative AI is the ability to create new emails, reports, documents, text messages and so on. Believe it or not, this type of AI is still in its infancy even if it’s being utilized across the board now. Look at it as a skilled artist who can paint a picture or write a story from scratch, using the inputs it’s given.

For an HR professional, imagine you have to draft a new company policy. A generative AI tool could help you write it. You provide the key points, and the AI generates a well-structured, professional document. This could save you valuable time and effort on routine writing tasks. More advanced technologies can write all that stuff from scratch.

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Consider employee onboarding. Each new hire needs to understand their role, team dynamics and company culture. Generative AI can take your existing company information and create personalized onboarding materials tailored to each new employee’s role and department, making the onboarding process more engaging and effective.

Generative AI can also assist with your internal communication needs. If you need to communicate a new company strategy or initiative, the AI can draft concise, clear messages for you. This ensures consistency in communication, saving you time and reducing the risk of misunderstandings.

Think of generative AI as your virtual assistant. It helps speed up your work and free up the resources normally allocated to menial work, allowing you to focus on the more strategic aspects of your role.

Many of the most advanced HR software systems – including Workable – incorporate generative AI technologies to help you streamline your HR processes.

 

2. Machine learning

This kind of AI uses algorithms to identify patterns and make predictions based on past behavior. Effectively, you’re plugging in all your existing data – including employee tenure, time-off requests, promotions, salaries, performance reviews, and so on.

You then use that database as a baseline for your machine to ‘learn’ when a candidate is ready to leave their position and why, how much they’ll be paid in the future and how well they will perform on the job. That way, you can get ahead of challenges that may arise and strike when the iron is hot – ultimately making smarter decisions on how you allocate your company resources.

That’s machine learning – or natural language processing – in a nutshell. It’s part of a larger family called deep learning, which uses large neural networks to solve problems that are too complex for humans to solve.

Which brings us to the bigger picture of machine learning: ML can be used to train computers to do tasks that humans can do – like recognizing faces or speech patterns – and it’s also being used in HR applications like recruiting automation and risk assessment tools. The long-term benefits of machine learning for HR include:

Machine learning helps companies make smarter hiring decisions by providing them with data-driven insights into how candidates fit into their company culture, as well as their overall performance potential at each stage in the hiring process. This means fewer bad hires and more successful onboarding experiences for both new hires and current employees alike.

3. Natural language processing

That thing we said up there about recognizing faces or speech patterns? Natural language processing (NLP) falls into a similar bucket. It’s the use of computers to understand human language.

NLP is a subset of AI and can be used in HR for many things such as, for example, sentiment analysis. In other words, NLP analyzes text from emails or other written communication to determine whether an employee is happy or unhappy with their job, based on what they say about it in their writing. This is helpful because it allows you to detect problems before they become issues that need addressing by HR staff or managers.

For example, if an employee writes “This company stinks” in an email message sent out to all employees (and cc’ed everyone), then that may indicate that there are problems within your company culture that need fixing ASAP.

Similarly if someone writes “I love working here!” then chances are good things are going well overall at this point too – but if both sentiments were expressed at once then maybe something else needs looking into? You never know until you look into it though so why not start investigating now? (Of course – these would all be anonymously collected. We’re not asking you to be Big Brother here.)

Related: Learn more about existing and potential technologies in our article on AI, ChatGPT and the human touch in hiring.

4. Predictive analytics

Similarly to machine learning above, predictive analytics can help human resources make better hiring, performance management and compensation decisions. Imagine it as your crystal ball, giving you insights into what might happen next in your workforce.

When it comes to hiring, predictive analytics can analyze past hiring data and determine which qualities led to successful employees. It might be a specific skill set, educational background, or even personality traits. With this information, you can fine-tune your recruitment strategy, focusing on candidates who are most likely to thrive in your company.

In terms of performance management, predictive analytics can go beyond simple evaluations. By studying past performance data, it can help identify trends, strengths, and areas for improvement. Perhaps certain types of training lead to improved performance, or maybe employees with flexible work schedules are more productive. This kind of insight can guide you to make informed decisions about training, development, and work policies.

Predictive analytics also plays a crucial role in compensation decisions. By analyzing data such as market trends, industry standards, and employee performance, it can help you develop a fair and competitive compensation strategy. This not only helps you retain top talent but also attracts new talent to your organization.

Hypothetical examples

Let’s take the example of two companies – Zigzag and Xerxes. Both are startups in marketing and sales technology in Boston, and both are using AI tools to better understand what’s going on in their workforce.

First, Xerxes finds that they have very low attrition rates compared to most other startups in Boston – only 2% per year compared with an industry average rate of 5%. Its employees also have high job satisfaction scores indicating that most everyone loves working there. Xerxes’ HR team has been able to tangibly determine this without needing to go to Glassdoor or another employer review site.

Through their ML, NLP, and analytics tools, the HR team is able to really identify what’s working for them. Turns out that, via anonymous surveys that are only identifiable by location and department, the people in Geoffrey’s and Talia’s teams are noticeably sticking around longer, and moreover, teams that are more diverse are happier in their work. Xerxes’ HR team now knows what to do – incentivize Geoffrey and Talia to stay longer and encourage them to (continue to) build out diverse teams.

Meanwhile, Zigzag’s not doing so great. Their employees are leaving in droves – even within six months of joining. The HR team has already identified a link between low employee engagement scores and high attrition rates.

But now, they use the same AI tools as Xerxes to dig a little deeper, and they’ve learned that the people who are leaving are mostly top performers who want more challenging work assignments or higher salaries.

Flip side: those type-A personalities are leaving because they’re just not getting the opportunities for career growth or L&D at Zigzag. Cue lost productivity and a pretty painful ding in the company pocketbook. But now that the HR team knows this, they can predict who in the company may be a flight risk, and when and why.

Since it’s cheaper to retain your top stars than to find and hire new ones, Zigzag’s HR team presents a plan to the C-suite proposing higher salaries across the board, raises for top performers, a robust L&D strategy and a well-crafted succession plan to preempt those challenges.

Look at that. Just two examples. There are many more out there where HR teams are using – or can use – AI tools in their work. Don’t fret – it won’t replace your work, but rather, grow the value of it.

Related: How AI can enhance human skills and collaboration at work

AI in HR: your newfangled tool for success

This is a lot to take in – but if you use AI in HR processes, you’ll find your HR team can thrive. It’s not just about predictive analytics and machine learning and all that techy gobbledygook – it’s about fine-tuning your HR work so that you’re able to do a better job day to day.

More so, you can assert your value in the company in the eyes of those who run the company, by providing juicy reports and insights and strategies that have a clear link to the bottom line. Execs love that, and you’ll benefit in your role.

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How to assess office managers https://resources.workable.com/tutorial/office-manager-skills-assessment-test Wed, 14 Feb 2018 09:38:28 +0000 https://resources.workable.com/?p=30695 The following exercises help you assess the skills of Office Manager candidates during your hiring process. Feel free to modify any Office Manager skills assessment for your needs. What do office managers do? Office managers oversee workspaces, ensuring an efficient and productive work environment for your team. For this reason, they are often called happiness […]

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The following exercises help you assess the skills of Office Manager candidates during your hiring process. Feel free to modify any Office Manager skills assessment for your needs.

What do office managers do?

Office managers oversee workspaces, ensuring an efficient and productive work environment for your team. For this reason, they are often called happiness managers or vibe managers. They mostly work independently but occasionally consult with senior executives and provide administrative support. They’re the keepers of your company office’s keys, credit card, supply cabinet and any other resources employees need to do their jobs. They also manage the General & Administrative (G&A) department budget.

Office managers have a wide range of responsibilities, from liaising with vendors (e.g. facility management, catering) to booking travel, planning activities and preparing reports. Because of all these duties, they must know your operational and administrative procedures inside and out and possess the following soft skills:

  • Organizational skills: Office managers need to juggle many tasks, like organizing meetings and planning in-house or off-site activities. Strong organizational skills are critical for completing all these tasks properly.
  • Communication skills: Office managers must be excellent communicators as they must liaise with staff, suppliers, clients and visitors. Both verbal and written eloquence are important and the ability to build rapport helps office managers work more effectively.
  • Problem solving skills: Office managers will face several unforeseen issues during the day. It is important that they can think quick without panicking and find the most mutually satisfying solution.
  • Time management skills: Office managers need to hand in accurate and timely reports and run errands. For these reasons, they should be able to plan their day and schedule their to-do list properly.
  • Software use skills: Office managers use a wide range of software to complete important duties, like managing budgets, preparing letters and presentations and coordinating with the IT department on office equipment. This means they must be tech-savvy and quick to learn using new software.

Ways to test administrative assistant skills in interviews

To test the skills of office managers, use questions and exercises inspired from real-life scenarios that could come up in the day-to-day work of office managers. Ask candidates to provide an answer or solution and a short explanation of their thinking process. Most of the questions don’t have one right answer, but how candidates approach each problem matters. Here are a few exercises to test the most important office manager skills:

1. Organizational skills assessment

Exercise 1

An overseas business partner is coming to your office for a meeting with your CEO. This partner has never met your CEO and has never been to the city or your office. Please write a sample meeting confirmation email you would send them. You can include all the information that you believe they need to have a pleasant stay. What would you add if your CEO instructed you to go the extra mile for their arrangements?

What to look for: Candidates should show proactiveness by sending an email including accurate and complete information (e.g. proper spellings and links), suggesting the easiest transportation routes, best restaurants and noteworthy sightseeing and entertainment options. Ideal candidates would ask this business partner if they have any dietary specifications (e.g. vegetarian, no sugar diet) or if they need special accommodations. Strong candidates would go the extra mile and suggest including a calendar invitation that includes a link to your office address and contact details.

Red flags: Inaccurate or incomplete information, like the wrong time zones and lack of useful links, is a red flag. Also, candidates who would neglect to open a dialogue by asking about the partner’s needs may not be well-suited for this position.

Exercise 2

Imagine you have the following tasks to complete today. Explain how you would prioritize them and why:

  • Reply to an employee in the company’s messaging app who is asking you about the conference tickets she needs to have today (since the conference is tomorrow).
  • Restock the office’s medical kit.
  • Welcome the marketing candidate for their face-to-face interview.
  • Book tickets and hotel for six employees going to an important and popular conference in Amsterdam next week – there are not many seats left.
  • Book tickets/hotel for the CEO’s business trip next week.
  • Seek three offers for our Christmas party, which is taking place on the 23rd and is a rather busy day for corporate events in the specific venues we are targeting.
  • Order business cards for a VP who is leaving next week to a sales conference and needs to have them ready in three days.
  • Order marketing collateral and two roll-up banners which need to be printed and shipped by next week for an event we are sponsoring.

What to look for: An experienced office manager will know what criteria are more important. For example, the medical kit should be near the top of the list, since safety comes first. Great candidates should demonstrate the ability to prioritize tasks based on urgency too. For example, they should book the conference trip before the CEO’s trip, since tickets and accommodation related to a well-known conference tend to disappear very quickly.

Red flags: A lack of prioritization skills should immediately disqualify a candidate. Also, trying to do everything at the same time or seeming to want to “please the boss” before anyone else are bad omens, as are being unaccommodating or panicking.

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2. Communication skills assessment

Exercise 1

Imagine it’s your first day with us and our CEO receives an email from a vendor who wants to meet and present their services. They mention they have been referred by a professional contact. You don’t know how close this contact is to your CEO but you believe your VP of Sales could meet the vendor in the CEO’s place. However, both your CEO and your VP of Sales are on a business trip and not reachable. How would you handle this? Please include the text of your potential email(s).

What to look for: Here you should check first for diplomacy and politeness. A competent office manager wouldn’t go directly to the CEO but they would try to determine who is the next suitable person to address this issue. Look for candidates who wouldn’t give out too much information – like disclosing the fact that both the CEO and the VP of Sales are away. Candidates should ask the appropriate questions to help the vendor to the extent they can. Depending on the vendors’ answers, candidate should provide correct guidance on how, when and whom to contact.

Red flags: A good office manager must be assertive and discreet. Candidates who resort to dismissive answers, like “sorry, I don’t know, they’re all away,” or give out too much information on their executives’ trip details, purpose or returning dates, may not be qualified for the role.

Exercise 2

Next Thursday you’re celebrating your company’s 4th birthday. Your company has a few too many employees to be able to talk over dinner so people have suggested drinks and light snacks. Make a suggestion for a place and time and explain what special preparations you’d make.

What to look for: A competent office manager will show creativity and proactiveness. They will show they understand the concept of the event (whether corporate or more informal), mention that they would chase the best offers from vendors, correctly calculate the costs (including unexpected over-budgeting), draft the invitation and send transportation options and routes.

Red flags: Over-budgeting happens often, but your office manager candidate should show they are willing to put in the work to get the best offers and negotiate. Another red flag would be putting too much of a personal touch on the event (e.g. only playing country music because that’s the office manager’s preference.) A corporate event must be well-balanced in terms of music, food, location and theme

3. Problem solving skills

Exercise

Some people in the office have complained that they don’t have enough healthy options for snacks. How would you handle this issue and how would you develop suggestions for healthier snacks?

What to look for: An experienced office manager would do some research before making decisions. They should poll colleagues by sending out a survey, research snacks that have ingredients that could help during working hours (energy, concentration, stress-relief) and make an effort to accommodate most needs. Thorough research of vendors will also result in the best financial decision as well.

Red flags: Office manager candidates who would opt for buying the most expensive or popular snacks, or buying everyone what they ask for, might not possess enough negotiation skills or assertiveness.

4. Time management skills assessment

Exercise

Our CEO has to cancel a meeting with a visitor in the last minute. The guest is a very busy person and you know it’ll take more than one working day to get a reply from their secretary and, due to a time zone difference, ­you may get a tentative reply. You need to reschedule quickly and you only have tentative slots from your CEO. Tell us how you would handle this and feel free to include the potential email(s) you would send.

What to look for: This exercise reveals an office manager’s ability to be flexible, punctual, think quickly and follow up. They should make sure they check all possible communication channels in order to get the message delivered in a timely manner.

Red flags: Candidates who appear stressed out with the question and say they would send more emails than necessary wouldn’t handle this situation well. Also, neglecting to follow up is a red flag.

5. Software use skills assessment

Exercise 1

You are in Athens and need to arrange a meeting between your CEO who is in Boston and a business partner in San Francisco. Please draft the Google Calendar invitation and take a screenshot.

What to look for: Good candidates for this role would take into account the different time zones and schedule appropriately. They should also mention they are including the correct location links and email addresses (including the executives’ personal assistants).

Red flags: Failing to pay attention to time zones is a red flag. Creating an email with incorrect information (e.g. links or email addresses) and forgetting to include PAs, are also problematic.

Exercise 2

The formula =SUM(B4:F4) in cell G4 is copied down the Total column. If I delete the values in the range B4:F11, how will this affect the formulas in the Total column?

What to look for: There’s one correct answer to this question. Each total amount of each product in column G will be reduced by the respective amount in column B.

This Office Manager skills assessment was written by Eleni Kostopoulou, Workable’s Office Manager.

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How to post a job on Nexxt (formerly Beyond) https://resources.workable.com/tutorial/how-to-post-a-job-on-nexxt Wed, 27 Sep 2017 17:30:03 +0000 https://resources.workable.com/?p=24961 Beyond was one of the earliest job boards on the recruiting market. After recently rebranding itself as Nexxt, this job board has gone from offering simple job posting functions to providing a full recruitment marketing solution. In this post, we guide you on how to purchase recruiting plans, manage your account and post a job […]

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Beyond was one of the earliest job boards on the recruiting market. After recently rebranding itself as Nexxt, this job board has gone from offering simple job posting functions to providing a full recruitment marketing solution.

In this post, we guide you on how to purchase recruiting plans, manage your account and post a job on Nexxt (formerly Beyond.) Here are the contents of our guide so you can click on sections you are most interested in:

What Nexxt offers

Nexxt is a premium job board and recruitment platform that boasts a huge network of niche job posting sites. Employers can advertise jobs on career sites like SalesHeads and HealthcareJobsite, diversity sites like DiversityWorkers and local job boards like PhillyJobs. Plus, Nexxt helps you reach global candidates through international partner sites (e.g. IrishJobs.ie and Jobs.bg.)

Nexxt’s searchable candidate database has more than 40 million candidate portfolios. This database supports Boolean search so you can find candidates who meet your requirements more easily.

And, Nexxt offers recruitment marketing solutions to help you reach candidates who are a good match for each of your jobs. These features include promoting your jobs and brand through candidate retargeting and text & email campaigns.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

Nexxt’s pricing overview

Nexxt’s pricing is mainly based on how many jobs you plan to post. This table shows the current prices and features of Nexxt’s job posting plans:

Single job posting Subscription Plans FlexxPlan
Post only one job, one time.

Purchase a single job posting by paying a one-time fee of $299.

Post as many jobs as you want by using job slots in the following plans:
  • Talent Pro: One job slot at $199/month.
  • Recruiter: Five job slots at $299/month.
  • Recruiter Premium: 10 job slots at $499/month.

Nexxt’s Recruiter and Recruiter Premium plans also provide access to Nexxt’s candidate database.

Advertise all your jobs for one flat price.

A three-month-trial is available for companies that want to post more than 11 jobs.

Explore Nexxt’s Subscription Plans

Nexxt’s subscription plans each offer a certain number of job slots per month. For example, if you have five job slots available, you can post any number of jobs as long as you always have five or fewer jobs posted at the same time. On this Subscription Plans page, you can see the pricing of each plan.

Nexxt subscription plans

There will also be a breakdown of what each plan includes underneath the pricing boxes. Identify the most appropriate plan and click “Buy Now.” If you’re not sure which plan is best for you, choose one that most closely matches your needs. You won’t need to provide your billing information just yet, so you can create your account and pick a plan later.

In the next screen, add your work email and a password and click “Continue.”

Nexxt hiring subscription plan

Nexxt will ask you for some basic information about you and your company:

Nexxt signup form

After you complete this form, you will be asked to confirm your subscription plan (monthly or annual) and provide billing information. In our screenshot, you can see a summary of what Nexxt’s Recruiter plan offers including:

  • Five job slots per month to post your jobs.
  • Ability to search and view up to 150 candidates in Nexxt’s database, the “Talent Network.”
  • Promoting your jobs via SmartMatch alerts, which show your job ads to candidates who have searched or applied to similar jobs.

Nexxt subscription order

If you are sure that this plan meets your needs, fill out all required fields and click on “Complete Purchase” at the bottom of that page. When you purchase your plan, you will be able to post your first job as we describe in our “Create new job posting” section.

If you need some more time to select a plan, you can skip this step for now and navigate your account.

Get a free quote for Nexxt’s FlexxPlan

If you would like to know more about the FlexxPlan, go to Nexxt’s 3-month trial page. This trial is available for companies that plan to post more than 11 jobs. Fill out this contact form, so Nexxt’s representatives can contact you with pricing information and help you set up your trial:

If you have other questions about Nexxt’s services, go to this page to fill out Nexxt’s contact form. Answer Nexxt’s question about your recruiting needs by selecting your option from the dropdown menu. Click “Get Started” and complete the contact form that appears.

Nexxt describe your hiring goals

Nexxt’s recruitment experts will get in touch with you within one business day.

Navigate your account

If you already have an account by following our previous steps, log in. Your home page gives you a recap of your posted jobs and applicants. You can also explore various tabs at the top of this page.

You can click on:

  • “Manage Account.” Go to this option if you want to purchase, upgrade or downgrade your pricing plans.
  • Your username. Hover over the arrow next to your name at the top right of this page. You can do various tasks like update your contact or company information, change your login credentials or add team members to your company’s account.
  • “Resources.” This tab directs you to Nexxt’s customer training center, FAQs and other content.
  • “Candidate Search.” Go to this tab to access Nexxt’s candidate database which includes millions of active and passive candidate profiles. You need to purchase a subscription plan before you can use this service.
  • “Jobs.” Click this tab to post and manage your jobs. Before you post a job, Nexxt requires you to choose your subscription plan.

Post a job on Nexxt

Sign in to your Nexxt account and hover over the “Jobs” tab at the top. You will see a menu with various options:

post a job on Nexxt

Select:

  • “Create New Posting” to post your job.
  • “My job postings” to view, edit and deactivate your active jobs.
  • “Team job postings” to view and edit job postings your team has posted.
  • “My Applicants” to see who has applied to each of your job postings.
  • “Reporting” to view analytics on your job postings.

Click on “Create New Posting” and you will be directed to Nexxt’s job posting page:

create new job posting with Nexxt

Add job descriptions, locations and requirements (e.g. minimum education level.) Keep in mind that your job ad goes through automated quality control. To ensure your job ad will be approved, you should:

  • Have not included any contact information in your job description.
  • Have entered a valid U.S. city, state and zip code or valid international location in all appropriate fields.

At the bottom of this page, choose whether you want to direct applicants to your careers page or let them apply directly via Nexxt:

Nexxt applicant contact method

You can also set up Job Match Alerts, which notify you via email when candidates who may fit this role join Nexxt’s network.

After you have completed all fields, click on “Create Job.” Review your job ad to see how it will appear to candidates.

Nexxt review your job post

Click “Confirm New Job Post.” If you haven’t already purchased a subscription plan, you will see this screen:

Nexxt payment options

Select a subscription plan or a single job posting to post your job for 30 days. Click submit and confirm your purchase on the next page, where you can also choose an annual plan instead of monthly:

Nexxt subscription options

Provide your billing information and you are ready to post your job ad. If you want to maximize your job ad’s exposure and discover great candidates, ask Nexxt’s recruitment media experts at (866) 694-5627 to help you build your own advertising and targeting campaigns.

More resources for posting jobs:

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How is AI used in human resources? 7 ways it helps HR https://resources.workable.com/tutorial/artificial-intelligence-in-human-resources Wed, 17 May 2023 13:08:32 +0000 https://resources.workable.com/?p=88423 Artificial intelligence is a broad term that encompasses several types of technology – that much is an understatement. And this applies to human resource management as well. AI is increasingly being used in human resources to help drive decisions about hiring, retention and employee development. AI can also be used to automate tasks like payroll […]

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Artificial intelligence is a broad term that encompasses several types of technology – that much is an understatement. And this applies to human resource management as well. AI is increasingly being used in human resources to help drive decisions about hiring, retention and employee development.

AI can also be used to automate tasks like payroll and benefits administration – but it’s being used for so much more, including the rapid creation of new policies, contracts, job descriptions, interview questions, and so on. You can also anticipate and plan for outcomes using predictive analytics and machine learning.

But wait. We’re getting ahead of ourselves – just in case you aren’t super well-versed in the terminology, let’s get into what AI is all about.

What is AI and what’s the big deal about it?

Artificial Intelligence (AI) refers to the development of computer systems that can perform tasks typically requiring human intelligence. This includes capabilities such as learning, reasoning, problem-solving, and understanding natural language.

It’s a big deal, especially now, because it’s transforming the way we work in specializations including autonomous vehicles, medical diagnostics, financial management, risk prediction and preemption, and much more.

The way you work will evolve measurably with artificial intelligence being used in human resources. HR expert Josh Bersin wrote recently that “AI (and generative AI in particular) is going to radically change the HR Tech landscape”.

He’s not wrong.

For example: An HR manager might use an AI-enabled tool like Workable as part of their talent acquisition strategy by automating the recruitment process. For example, automated screening frees up time and resources spent on interviewing candidates who aren’t qualified for open positions at their company.

That freed-up time can be invested in other crucial HR work such as managing employee relationships or hiring new team members into existing roles where there are vacancies.

7 ways AI is used in human resources

Let’s get into the deeper ways that artificial intelligence is making its mark on your work in human resources:

1. Recruiting

AI is helping companies find the right talent by analyzing resumes and matching them with job descriptions. Workable is a good example of this – it not only parses resumes for you, it’ll also use the resulting data to pull together a list of ideal candidates scraped from LinkedIn and other online resources, and even write an email for you to those candidates to lure them to your open positions.

The evaluation process is also increasingly AI-driven, from video interview insights to personality assessments and a lot more. In doing so, you’re not only saving countless hours of work but you’re also ensuring that no potential candidate is overlooked due to human error or fatigue. You can even go to ChatGPT itself to help you out, as Nikitas Marinos describes in his tutorial on how to use the tool to build an ideal candidate profile.

2. Performance reviews

Consider the case of Alexandra, a department head who needs to conduct performance reviews for her team. She uses an AI-powered system that tracks and analyzes employee performance data throughout the year. This system considers factors like completed tasks, project involvement and peer feedback.

When review time comes, Alexandra receives a comprehensive report highlighting each team member’s strengths, areas for improvement, and progress over time. This takes the guesswork out of the review process for her, making it more objective and fair for her team.

3. Employee onboarding/offboarding processes

New hires often feel overwhelmed with paperwork and procedures. Now imagine an AI-driven onboarding platform. When a new employee, let’s say, Maria, joins the company, she is guided by this platform. The platform then walks Maria through the necessary forms, introduces her to company policies, and even sets up her initial training sessions.

As a result, Maria feels less stressed and more welcomed. Similarly, when an employee leaves the company, the AI can manage exit surveys, return of company property and other offboarding tasks, ensuring a smooth transition for both parties. It’s a win-win.

Related: Recruitment marketing strategy: why it pays to be authentic

4. Employee engagement initiatives

HR teams often struggle to gauge employee sentiment accurately. An AI-powered survey tool can automate this process. For example, you can automate a short, engaging survey that solicits honest and anonymous feedback from employees – the results of which are analyzed by an AI tool.

Trends and areas of concern are then identified as a result, providing HR teams with the insights they need to improve employee satisfaction and engagement. Want to go deeper in this area? Read on!

5. Talent development and training

AI can also personalize learning and development for employees. Consider the experience of Marcel, who’s very interested in growing in his role in software development – not wholly unusual given that 62% of tech workers find learning and development to be a primary motivator in their work.

Now, imagine an AI platform that analyzes Marcel’s skills and career ambitions. Based on his role and goals, the AI recommends specific training courses, webinars, or workshops. Rachel appreciates this personalized approach, which motivates her to actively engage in her career development.

6. Workforce planning

Executives like Alexandra – the aforementioned department head looking at performance reviews – will also be looking for gaps and opportunities in her team so she can build out her hiring plan for the next year.

By analyzing data such as current workforce skills, industry trends, and company growth plans, an AI tool can predict which roles she might need to fill in the next year. This allows Alexandra to strategize and plan ahead, ensuring the company always has the right talent. The same logic applies across the company – so even a global C-suiter can utilize these tools to boost their perspective.

7. HR chatbots and virtual assistants

Finally, consider an AI chatbot that serves as a 24/7 HR assistant. Employees can ask the chatbot questions about leave policies, benefits and more. This allows the HR team to focus on strategic tasks, while employees get instant answers to their questions, boosting their overall experience.

For example, Workable’s HR team built a chatbot of its own using Chatbase.co:

Artificial intel is the great assistant

These are just a few ways that AI can boost everyday HR tasks, making them more efficient and effective. Each AI-driven solution not only eases the workload of HR professionals but also enhances the overall employee experience – and moreover, gives your role even more value in the overall business.

Want to learn more? Take a deep dive into our all-encompassing article on AI, ChatGPT and the human touch in hiring.

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7 employee motivation techniques and tools https://resources.workable.com/tutorial/employee-motivation-techniques Thu, 25 Aug 2016 19:36:58 +0000 https://resources.workable.com/?p=6381 These employee motivation techniques, tips and tools can help you build and sustain a better corporate culture that encourages long-term employee retention and engagement. As you build your company and hire new employees, it’s important that they stay engaged, motivated and incentivized to do well. A disengaged employee is not only a drain on your […]

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These employee motivation techniques, tips and tools can help you build and sustain a better corporate culture that encourages long-term employee retention and engagement.

As you build your company and hire new employees, it’s important that they stay engaged, motivated and incentivized to do well. A disengaged employee is not only a drain on your resources, but can create a culture where no one is motivated to succeed. 

Building a culture of motivation is a great way to keep your employees happy at work. Employees should feel motivated by their projects, compensation and benefits. Job performance is said to be a function of ability multiplied by motivation.

Employee motivation techniques

Learning incentives

Employees who invest in themselves and their education over time not only have a renewed sense of perspective and focus on their projects, but they can actively increase your bottom line. A report from health insurer, Cigna, showed every dollar they invested into their Education Reimbursement Program generated a 129 percent return on investment. By giving employees the opportunity to get more education, companies improve their culture and profitability.

Learning incentives can come in a variety of packages: tuition or student loan reimbursements, budgets for conferences, online courses or flexible schedules for pursuing classwork. If you have a small budget, you could start building a culture of learning by creating a library or online drive to share resources.

Perks: PTO, childcare and services

Employee benefits and perks are part of almost all compensation packages. It has become standard (and often mandated) for companies to offer benefits like health insurance, paid time off and flexibility. However, employees are looking for their benefits to be taken to the next level. For many companies, this translates into infusing more fun into offices by adding game rooms and beer fridges. However, though employees probably won’t turn up their noses at these perks, they are more likely to appreciate benefits that will allow them to maintain a better work life balance.

According to a report from Glassdoor, employees are most interested in health insurance, paid time off, performance bonuses, paid sick days and a 401(k) plan, retirement plan or pension. These kinds of benefits boost health, increase motivation and incentivize people to stick around and become more invested.

Companies are finding innovative and standout ways to offer these benefits. Netflix offers unlimited maternity and paternity leave. MOZ offers “PAID paid Vacation,” which includes a $3,000/year vacation expense reimbursement in addition to paid time off. Adobe closes their company for one week in December and one week over the summer. By staying competitive with benefits, these companies create a motivated workforce who are committed to their work and act as ambassadors for their brands.

Appreciation, feedback, improvement

More than anything, the biggest motivating factor for employees are words of affirmation. Showing recognition of work, encouragement and giving employees opportunities to improve will often reap the biggest productivity benefits. Lack of appreciation is the number one reason people leave jobs and appreciation is the number one thing people say causes them to do great work. Showing this appreciation thoughtfully and consistently is the best way to motivate your employees to commit to their jobs and create a more positive workplace.

Employers often show their appreciation for employees through performance bonuses, raises, promotions and career growth. However, companies can motivate their employees even more by showing appreciation on a daily basis. By offering a specific and clear compliment, trust with a new or bigger project or another kind of growth opportunity, you can show gratitude for your employees and encourage them to perform. 

When you’re launching an employee motivation program, collecting and measuring results and feedback from your employees is crucial. Without employee buy-in, you risk creating a less engaged workforce.

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Harness the power of your employee network to source high-quality candidates, without tapping out your resources.

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Employee motivation tools

  • TINYpulse: Software that allows leaders to pinpoint workplace problems. TinyPulse’s tools feature real-time feedback for recognition, as well as technology for weekly check-ins, feedback and goal-setting.
  • Kudos: Kudos is an employee recognition system and corporate social network that engages employees to create a strong connection to corporate culture. It provides opportunities for employee-to-employee feedback, manager-to-employee feedback and customizable badges and certificates.
  • Culture Amp: Culture Amp provides surveys and insight for engaged employees. Their surveys can be customized to suit your organization and they offer an intuitive dashboard and analytics engine.
  • HighGround: HighGround offers an HR cloud platform designed for employees to help companies build highly engaged and high-performing cultures through continuous feedback, ongoing employee development and real-time recognition.

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Recruiting strategies: a comprehensive guide for small business https://resources.workable.com/tutorial/recruiting-strategies-a-guide-for-small-business Fri, 11 Dec 2020 16:31:32 +0000 https://resources.workable.com/?p=77178 Considering how important it is to just about everything a business does, it’s a surprise that hiring isn’t given more strategic attention. The quality of the team you have around you is the single best predictor of future success for any venture. Stop us if this sounds familiar. At this stage your company doesn’t have […]

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Considering how important it is to just about everything a business does, it’s a surprise that hiring isn’t given more strategic attention. The quality of the team you have around you is the single best predictor of future success for any venture.

Stop us if this sounds familiar. At this stage your company doesn’t have a dedicated recruiting team. Hiring tends to come in waves, so everyone just pitches in. The tools you use weren’t designed for recruiting. Spreadsheets are great for accounting, they kind of suck at hiring. And you have been amazed at how much a single open position can clog your inbox.

You don’t have much that amounts to a recruiting strategy. Every time you’re hiring the way you go about it changes and no one is entirely sure why. Resumes are shared in different ways, feedback on candidates gets misplaced and the questions that get asked at interviews are sometimes made up on the fly.

Far too many of us are hiring with borrowed tools, no recruiting strategies and the nagging feeling that we’re losing time that would be better spent on our main job. Happily, there is a better way.

This guide was created so as to give you a quick overview of the main elements of a failsafe recruiting strategy and help you bring those star candidates into your company. If you get the basics, you can jump to the topics you’re interested in:

  1. A hiring process that works
  2. Effective employer branding
  3. How to make a great careers page
  4. Find employees: social recruiting and job boards
  5. Find employees: sourcing and headhunting
  6. Importance of candidate experience
  7. Taking control of the process
  8. Managing the hiring pipeline with online recruitment software
  9. Recruitment analytics: how to measure the recruiting process
  10. Interview techniques to hire the right employees
  11. Closing the deal: making a job offer and hiring employees

1. A hiring process that works

There has never been a better time for businesses of all sizes to get strategic with their hiring. The tools needed to attract the right candidates and get from application to hire are both more affordable and more effective than before. All that’s needed to get started is a recruiting strategy that works.

The cloud is all silver

The advent of cloud computing has been a massive boon for small business. It has spurred a revolution in affordable business software that is no longer tied to your desktop. This has put tools that were previously the domain of large corporations into the hands of ambitious companies, regardless of their size. Until recently though, recruiting software lagged behind.

Recruitment software used to be something that was first installed and later resented. Often known to users as “the system” it was bought by people who didn’t have to use it day-to-day. The result was that, in addition to being expensive, it was as ugly as it was hard to use. Worse still it was designed to replicate the kind of complex procedures in place at large organizations.

The new generation of hiring tools, available on the cloud, avoid this legacy. One of the nice things about being small is being nimble. The right recruitment process is streamlined enough not to waste your time, but inclusive enough to let you hire ambitiously.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

Process is your friend

Process is not a sexy word but there is nothing duller than working without one. It makes sense to have a standardized series of steps that have been chosen because they maximize the likelihood of a good outcome.

It’s worth understanding what makes a good job ad, how to get an attractive careers page, where to post jobs, how to manage applicants, gather and share feedback on candidates and schedule interviews with them. Proven ideas in recruiting strategies such as sourcing (looking for talented people who aren’t actively looking for a job) and employer branding are now within reach of any smart, small business.

The role of software in recruiting isn’t about replacing human judgement or putting human resources hurdles between you and your eventual hire. It’s about removing data entry, curing the admin headache and leaving more time for people to make good choices in their recruiting strategy.

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2. Effective employer branding

Employer brands are one of those things that you don’t have to believe in for them to exist. If you think that you don’t have an employer brand you would be wrong. And it is likely to mean that there’s room to improve the one you’ve got.

Employer branding as a concept has gained currency in recent years but really it’s just another word for reputation. The main difference is that it’s easier than ever for prospective hires to get an advance idea of what it’s like to work for your company.

More than Tweeting jobs

Wherever you, your colleagues or employees appear online whether it’s your company Facebook page, a Twitter conversation, or a Linkedin profile, you’re talking to two audiences: customers and talent. While this makes some small businesses nervous, it’s actually a huge opportunity.

You don’t have to have the big bucks of corporations like Heineken or General Electric to market your employer brand (which they do very nicely). Hiring is marketing but it doesn’t have to be done on prime time television. Digital platforms offer an affordable and potentially enormous reach.

Here are three things to keep in mind to ensure a successful recruiting strategy:

Show, don’t tell: use platforms like Instagram to show your team and your workplace

Involve your team: they are your best advocates

Be nimble: you don’t have lumbering corporate brand guidelines to navigate, try new things and be responsive!

In many ways the traditional strengths of smaller businesses such as personal relationships, approachability and smaller teams are well suited to social media, which rewards authenticity and responsiveness.

Feeling unsure what your employer brand is? Give yourself one minute to describe it on a piece of paper or a whiteboard. Stuck? Get some of your core team together and brainstorm on what is unique or special about working for your company as opposed to other similar companies? Is it the people, the mission?

From award-winning recruiter Mervyn Dinnen:The differentiators for job seekers will usually be culture and reputation, and social platforms offer a great opportunity for businesses to bring these to life. As long as you understand why you need to hire, what your new hire will be doing and how their skills and capabilities may develop, and how their role fits in with the overall values and purpose of the business, then recruitment is about having the right conversations with the right people at the right time. 

“And there is no better way to achieve that than through the effective use of social media channels.” Tweet this

Don’t neglect the offline world. Whether it’s campus recruiting fairs, events for your industry, professional meetups or local community, be there. You want to hire people and they don’t just gather online – even as the work world increasingly goes remote. A coffee, a chat or a business card can go a long way.

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3. How to make a great careers page

It may sound obvious but your careers page is your shop window. While there are plenty of ways to advertise the fact that you’re hiring, the starting point is an eye-catching, informative careers page.

Whether candidates spot that you’re hiring on a job board, or hear about it through word-of-mouth or social media, they will usually head to your careers page to find out more and to apply. So there needs to be something worth visiting when they get there.

Beyond listing jobs

The most powerful employer brands in the world, like Google or Amazon, work a bit harder than simply hanging up a “we’re hiring” sign. Candidates want to see more than job listings; they want to look inside the company.

Attract the right ones by providing a real sense of the environment they would be coming to work in and the team they would be working with. Ditch the stock photos and show pictures of your actual team and your workplace. Add videos to create a sense of personality. Include testimonials from would-be team members, the hiring manager, and even those in the C-suite.

It doesn’t have to have the production value of this Wegmans video but it should offer an authentic peek behind the curtain of their recruiting strategy.

There is more to company culture than a pinball machine

After a period in which company culture got conflated with facilities or game rooms, some sense is prevailing. Most smart people want to know why yours is an interesting or important place to work. As Workable CEO Nikos Moraitakis once said: “No one ever came to work because of the ping pong tables. Even less so, stayed for them.”

If you have a mission or a set of values explain them on your careers page. People like to be inspired. Getting it right might seem straightforward but there are five common mistakes we keep encountering when analyzing recruiting strategies:

  1. You don’t have a careers page
  2. Your careers page is hidden
  3. It’s not up to date
  4. Your job ads look dull
  5. Applications disappear into a mountain of unread email

Make it simple to find your job openings with a “we’re hiring” link on your homepage. Most of the time this lives on the footer, but if you’re doing a wave of hiring you might want to find room for it on the header at the top of the page. The best candidates are busy – and in some cases, are just poking around to see what’s out there. Make it easy for them to learn about you and your opportunities, and they will appreciate the effort.

There is no excuse for not having current listings. Why litter your shop window with broken goods or items that have already been sold? There are affordable tools, including Workable, that take the hassle out of updating your careers page.

Job descriptions and their shorter relative, the job ad, have long been seen as a chore. The downside of this is that most of them are deathly dull. The upside is that with a little time and nous you can write great ones which will stand out from the vanilla fare on offer elsewhere. For inspiration, take a look at our list of best job ads from the Workable job board.

The most common frustration among job seekers is not hearing back from employers after applying. Don’t let your applications disappear into a dark and unloved corner of a shared email address.

Gregory Ciotti at Shopify: “My favorite first approach for better job descriptions comes from Charlie Munger: ‘Avoiding stupidity is easier than seeking brilliance.’ Make a list of the language you’ve seen that sounds lazy, selfish, overused, or out-of-touch. Then avoid it. Describe the opportunity in sincere language. ‘A great opportunity’ is so often regurgitated on job descriptions it’s become meaningless.

Real opportunity is defined by what this person will contribute and why it matters. Attracting talented people starts with communicating that there is meaningful work to be done. Extraordinary people won’t take ordinary jobs.”  Tweet this

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4. Find employees: social recruiting and job boards

Now that the careers page is in place, it’s time to go out and find employees. First things first: Does everyone on staff know you have just listed a new job? Share it across your company. And encourage your employees to share with their networks on Twitter, Facebook and LinkedIn.

Every scrap of research keeps telling us that referrals are the number one source of great hires.

What is social recruiting? Is it for real?

Social recruiting has sometimes been hyped beyond its capacity to deliver but it does help in recruiting strategies. You need to create buzz around the jobs on your careers page. LinkedIn has scores of groups you can join, mention jobs in or initiate general discussions around a role, a company or an industry.

Smart companies make sure they have created Facebook groups or a Facebook Jobs tab, or even run a Facebook ad campaign, with the sole purpose of attracting potential candidates. Your biggest fans are a good place to look when you’re hiring. Add as many touch points as possible between you and prospective candidates.

Social media has a role but you cannot afford to ignore job boards. Depending on the nature of the role being hired, free job boards should be the first port of call.

Job boards still essential

Some job boards, like Indeed, also offer a free option as well as a paid. SimplyHired and Glassdoor offer free postings when you access them through an ATS like Workable. For the most effective places to post your jobs, check out our job board directory, which enables you to choose job boards based on industry, location, and cost (paid versus unpaid).

Beware! Don’t post your jobs on Friday evening. By Monday, they’ll be last week’s news. Wait until Sunday evening or Monday morning and advertise your roles when the candidates are most active. Most job boards use freshness as a factor in ranking job search results.

From Jeff Dickey-Chasins, @jobboarddoctor: “Job boards should be a part (but not all) of any hiring program. In particular, niche sites like HigherEdJobs, CollegeRecruiter, and BrokerHunter can put you in touch with targeted groups of candidates. The result can be higher quality candidates and lower hiring costs – because you’re only reaching the people you want to reach.

In general, paid sites produce a more focused audience, because these sites spend money attracting and nurturing their candidates. Be sure to ask these sites for additional ways to reach their audience – beyond job postings.” Tweet this

Why pay for job boards when there are free ones?

When volume of candidates is the priority, LinkedIn, Indeed, and Craigslist are the top sites for posting paid job listings on account of their popularity, functionality and reach. These provide the maximum return on investment (ROI).

Are paid job boards always the way to go? No. There are many jobs where the free job boards can perform adequately. Indeed for example is the biggest job board in the world, its free version has a huge amount of candidate traffic and can provide great candidates. The decision on which job boards are best for you needs to happen on a role-by-role basis. You want the best candidates – so you want to target them where they live.

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5. Find employees: sourcing and headhunting

Advertising has its limits and referrals are great but sometimes they won’t provide you with enough leads to be confident that you’re making the right decisions when planning recruiting strategies for your business. Which leaves you looking for those “passive candidates”, the ones who aren’t actively seeking a new job.

This used to be known as headhunting although these days there’s also sourcing (think of it as headhunting prior to the kill). The key to this is to know as much about your prey as possible. The necessary steps should already be familiar from your hiring plan and job descriptions.

Picture your ideal candidate and ask these three questions to begin building a profile:

  1. What experience would they have?
  2. What kind of job are they doing now?
  3. Which companies have good people doing this job?

Once you have a profile the sourcing begins. The good news is that there are more sourcing tools than ever and everyone will already have some kind of digital footprint. Github is strong on programmers, TalentBin is a good all-arounder, and then there’s LinkedIn, the biggest professional network. Browse profiles and make a long-list of prospects.

Now begins the courtship. You need to put your research to work in framing an approach. Start with prospects whom you can reach out to using your existing network. Utilize the hard-won experience of recruiters when it comes to cold-calling (usually via email) prospects outside your network.

Warming up the cold call

With a bit of research and a concise, personalized message, you’ll improve your chances of getting a response from the passive candidates you approach.

From Workable’s VP EMEA Rob Long: “When I worked as a recruiter I learned that it was worth the time to look at candidates’ public LinkedIn, Twitter, Instagram and other social accounts where they’re more likely to have a public following. It’s not snooping, this is where you can gauge an individual’s voice, their interests and even their wants and needs.” Tweet this

What about recruiters?

Hiring a recruiter isn’t essential but it can be a great shortcut to find the right employees. When doing so look for recruiters who have hired for businesses like your own. And who have hired for similar roles.

Contingent recruiters, who get based on the results they deliver, have become increasingly popular. The upside is that you only pay for what you get (typically one third of the hire’s annual salary). The downside is the cost and a possible conflict of interest: you want to hire great people but the recruiter just needs you to hire someone.

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6. Importance of candidate experience

Much of the emphasis in recruiting strategies is rightly placed on finding the best candidates. Considerably less thought is given to what it’s actually like applying for a job at your company. This disconnect is talked about in recruiting circles as “candidate experience” and all too often it’s not great.

There are compelling reasons for fixing this and they stretch beyond good manners. Firstly the majority of unhappy candidates won’t try again once they’ve had a bad experience. A significant minority of them tell their friends to not bother either.

Every hiring process turns up near misses. And no sensible company can afford to lose these talented people from their pool of potential future hires.

Measuring discontent

  • 75 percent of candidates never hear back from a company after sending in an application
  • 60 percent of candidates say they’ve gone for interviews and never heard back from the company
  • 42 percent of disgruntled candidates will not apply for a position at the company again.
  • 22 percent will tell others not to apply to the company and nine percent will ask others to boycott products

The commodity that’s too often missing is respect for the applicants’ time. There is a strong link between time-to-respond to an application and the final outcome. The overwhelming majority of candidates who end up accepting interviews and jobs are those who had a response from the employer within two days of applying. We call it The Two-Day Rule.

Employers who respond to incoming applications quickly, tend to be the same ones who swiftly schedule interviews, gather feedback and move through the hiring process in a timely fashion. Being disciplined and responsive from the get go is a habit that sets the tone for the entire process.

Don’t forget our Two-Day Rule

Get it right and you have begun a relationship with tomorrow’s talent. Burn bridges and your candidates’ frustration will contaminate your employer brand. With the likes of Glassdoor and Indeed, it’s never been easier to research a company’s reputation – and see them be hurt by a few negative reviews.

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7. Taking control of the process

Once upon a time, recruiting software was “the system”. It was expensive, it needed to be installed and you had to be trained to use it. Most of the time it was bought by people who were not the end users. Predictably, the user experience was miserable.
For the vast majority of small and medium-sized businesses the cost of “the system” outweighed its potential benefits. It was not designed for SMBs. So for them hiring came to mean hacking together a cheaper solution on the fly. This was often miserable too, just in a different way.

For both the legacy HR software users and the newcomers, the promise of modern recruiting software is the same: it will let you take control of the process and your recruiting strategy will flourish.

From Fistful of Talent blogger Tim Sackett: “Recruiting technology has never been so affordable, meaning organizations no longer have an excuse not to have it. Great tech is so cheap now that if you don’t have it, you’re making a personal choice to stay in the dark ages of recruiting! For SMBs this has never been more real. SMBs can now have even better recruiting technology than their enterprise peers.

“While enterprise folks get big, vanilla-style recruiting technology, SMB shops can move faster to integrate the latest and greatest tech on the market. It’s such an exciting time to be in talent acquisition.”  Tweet this

At the heart of this is the applicant tracking system (ATS). At its simplest and most powerful it brings together job posting and sharing in all forms with the ability to track candidates, build a shortlist, schedule interviews and make new hires.

An effective ATS should enable you to browse rich profiles of your candidates and work effectively with your hiring team on a platform that keeps your notes, communication, schedule, comments and analytics in one place.

An ATS like Workable removes data entry from the hiring process by allowing employers to accept applications in the form of LinkedIn profiles or resumes and parsing them. Instead of jumbled data, candidates are then viewable in a database where it’s easier to make decisions.

The essence of an effective process is efficiency and repeatability. The secret to making a process stick is to get your team to buy into it. A tool that your team likes using will foster teamwork. This in turn will translate into better hiring – which should be the core focus of any recruiting strategy.

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8. Managing the hiring pipeline with online recruitment software

Everyone who has tried to grow a business knows that hiring the right people is the hardest part. Getting this right doesn’t deliver success on its own but getting it wrong pretty much guarantees failure. So it would be reasonable to expect that most companies would use a specialist tool to hire. As the working world moves increasingly online, recruiting strategies are more reliant on technology than ever before.

There is Asana or Trello for managing projects, Constant Contact or Mailchimp for email marketing, and Hubspot or Marketo for marketing automation, as well as Xero for accounting, surely hiring is seen as a specialist job? Not so much.

Beyond email and spreadsheets

Too many businesses try to run their recruitment strategies out of their inbox and when that gets overwhelmed (soon after) they turn to Excel or Google Sheets. Spreadsheets are great for many jobs, but they suck at hiring.

Jot down the basic stages of your current hiring process. Starting from the point where applications come in, it might vary a bit but it probably looks something like this:

  1. Applied
  2. Promising
  3. Phone/video screen
  4. On-site interview
  5. Final interview
  6. Offer

For anyone who has worked a sales job, this is recognizable as a pipeline. The hiring pipeline (e.g. this sales recruitment process) is a useful device because it offers a high-level view of where everyone is in the process. Recruiting software takes the influx of applications that come with effective job ads and sourcing and funnels them into a streamlined process.

Rather than floundering with an inbox full of resumes and a thicket of spreadsheets tracking candidates’ progress, the recruiting pipeline tracks and manages multiple candidates from application through to interview and an offer.

In the case of Workable, the recruiting pipeline enables hiring teams to work together collecting all comments, feedback, notes, social media profiles or assignment results on the same page. It removes the need for endless email threads and avoids the possibility of misplacing vital feedback or conversations with candidates.

When choosing a software that works best for you, this list of 12 best applicant tracking systems can help you.

Judgement not drudgery

The point of online recruiting software is not to eliminate human judgement, it’s to get rid of the drudgery in the hiring process. Saving time on data entry, coordination and administration liberates the people doing the hiring to concentrate on the people they would like to hire. There are hard people decisions to make in recruitment strategies, for everything else there is software.

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9. Recruitment analytics: how to measure the recruiting process

One of the biggest drawbacks of recruiting without the right tools is that when all’s hired and done, there’s no record to learn from. It has been a disposable experience. To extract full value from any recruitment strategy, the steps taken need to remain visible and repeatable.

Anyone who has undertaken hiring on any scale will have come across promising candidates who, while they weren’t the right choice at this stage or for this role, are worth noting for the future. It’s too easy to lose track of them with email and spreadsheets.

Actionable insights

Every hire is an opportunity to broaden your network, build new relationships and talent spot for the future. Recruiting professionals refer to this as creating a “talent pool”. Recruiting software gives you a permanent record of every hire and a head start on filling that talent pool.

It also unlocks the chance to learn and improve from the process itself using reports and analytics. When there is a record of where candidates come from (which job boards, social media or referral routes), how long it took your eventual hire to move from applied to promising, to interview and offer, it’s possible to unlock valuable lessons.

When there is more than one open position, recruitment analytics become essential because they offer a high level view of your whole hiring effort. And with it answers to these questions:

  • Where are your hiring bottlenecks?
  • Which hiring managers need help?
  • Which positions need urgent attention?
  • Which are your best sources for hires?

Too much of recruiting analytics has been about calculating the cost per hire. Cost per hire is calculated by adding up all of your recruitment costs from ads to external recruiters, referral bonuses, plus your own hiring team’s compensation and benefits costs, and dividing it by the total number of new hires for the calendar year.

As well as being tough to meaningfully calculate, for smart companies it may be the wrong place to look. The point is not to hire more cheaply; it’s to get better results from hiring. With this in mind here are a trio of hiring metrics worth considering:

  • Time to start: Duration from ad to on-boarding
  • Effectiveness ratio: How many openings you have versus how many you’re filling.
  • Sourcing: Measuring not just the what but the why of your best talent pools

A lot of talk in the talent industry focuses on quality of hire. But this is a super metric that assumes you’re already got performance metrics, measurable core competencies, retention records and a host of others. Not having these is not a good reason to ignore recruiting metrics but it does mean the Quality of Hire looks more like the finish line than the start.

From Talent Culture CEO Meghan Biro: “I’ve seen recruiting organizations spend all their time in the metrics-gathering phase, and never get around to acting on the results — in industry parlance, ‘boiling the ocean.’ You’re far better off gathering a limited number of metrics that you actually analyze and then act upon.” Tweet this

Complying with the thicket of US equal opportunities employment laws can consume your time and fray your nerves. This process cries out for automation so opt for an ATS with an EEO Survey and Reporting feature.

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10. Interview techniques to hire the right employees

Interviews are the most human, the most interesting and the least automated part of the hiring process. They are also the hardest, which is why they need planning and forethought.

How to conduct an interview

The first thing to acknowledge with interviews is that they don’t begin on the day someone walks into your office. Done properly the hiring process has worked like a funnel — you got a lot of applicants, you spoke to some of them, you met a handful, now you want to work out which is the best of them to hire.

This all starts with the pre-interview questions. These are the questions you ask a candidate when they apply that will help you decide whether to take them to the next stage. Make sure they offer something where candidates can sensibly weigh their response. Do you know anyone who will say “no” to the requirement: “must be hardworking”? Neither do we.

Ever walked into an interview and known within 30 seconds that the candidate you’re meeting is never going to work out? It’s a waste of your time and theirs. One-way video interviews can give you the double benefit of a phone screen combined with a somewhat “in-person” interview that will help prevent this situation from happening – giving a company a leg up when planning recruitment strategies.

The value of assignments

Next up should be a practical test or assignment related to the job. Hiring for a customer support associate? Why not test candidates by getting them to answer some hypothetical customer queries. If you’re hiring developers there are online tools which can put developers through their paces so you can see exactly how they code.

Have a plan; don’t just ask the same interview questions every time. Always prep. Go beyond the candidate’s name and the job they’re interviewing for. Get to know them a little, check their resume, look at your team’s comments and note some questions in advance.

While there are some standard questions, such as whether someone is eligible to work in your territory, these are just hygiene questions. Ask open questions that encourage discussion. Engage with their responses and follow up. If it’s boring it’s not working. No one gets much out of the going-through-the-motions interview.

Depending on the position you’re hiring for there are a number of effective interview techniques but none of them should be used exclusively:

  • Technical: To evaluate a candidate’s ability to do the job. To fill a software engineering position it might mean a whiteboard coding test.
  • Behavioral: This type assumes past behavior will be a predictor of future performance: “What were the steps you took to accomplish such and such task?”
  • Situational: The hypothetical (the ones politicians refuse to answer) throws it forward: “What would you do if the work of a teammate was not up to expectations?”
  • Case questions (brainteasers): Used to be popular with Google, this type includes problem-solving questions that tease out how someone would work and think through a particular case: “how many traffic lights are there in LA?”
  • Dumb questions: Meant to test someone’s ability to think on their feet. They often just test people’s patience and good humor: “What kind of animal would you like to be?”

From @interviewingio founder Aline Lerner: “How well a candidate thinks they did significantly impacts their desire to work with you. This means that in every interview cycle, some portion of interviewees are losing interest in joining your company just because they don’t think they did well, despite the fact that they actually did. To mitigate these losses, it’s important to give positive, actionable feedback to good candidates immediately.

“This way they don’t have time to go through the self-flagellation gauntlet that happens after a perceived poor performance, followed by the inevitable rationalization that they totally didn’t want to work there anyway.” Tweet this

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11. Closing the deal: making a job offer and hiring employees

There are some common and damaging misconceptions about process. You cannot be too small to need a recruiting strategy. It is not going to slow you down.

Eight steps to better hiring

  1. Define your employer brand and craft a reputation as a good place to work.
  2. Make sure you have a functioning, updated careers page with job descriptions that sell your open positions.
  3. Use the right mix of channels from free and paid job boards to referrals, social and professional networks to get the word out
  4. Respect your candidates’ time.
  5. Be ambitious. The best hires may need sourcing and headhunting as well as advertising.
  6. Take control of your hiring process with recruiting software, don’t rely on spreadsheets and email.
  7. Take advantage of phone screens and assignments to arrive at a shortlist. Have an interview plan.
  8. Use the analytics and reports provided by recruitment software to learn and improve.

If you’ve followed these steps then everyone you meet should be a genuine contender for a job. With this in mind remember that interviews work both ways. They are also a sales pitch. Unless you sell your company, your vision and the opportunities of the role, when you’re making a job offer you’re counting on paying more. The research suggests that good people are more concerned with career advancement than plain compensation.

Rigor is also on your side. Don’t be afraid of challenging interviews, they’re a signal of your ambition and direction of travel. When it comes to making a job offer you’re no longer in the dark. Resources like Glassdoor can give you an accurate estimate of market rates for most common positions. Make sure you compare yourself to similar companies and similar roles.

Make a point of references

There is always a temptation to go with gut feeling when you come to make a job offer and cut corners on references. Resist the temptation. You must assume that a smart person will already have at least a couple of good references in their pocket. Most people don’t like to speak ill of former employees or colleagues. Dig a little deeper.

If the reference is less than glowing, ask why. Nearly half of U.S. companies say they’ve experienced a bad hire in the last year, costing them an average of $25,000. Don’t join them.

Further insurance against a bad hire comes in the form of background checks. They can be appear tough to navigate, especially for business owners without a dedicated HR team, but a small investment could save hundreds of thousands of dollars in damages down the line. This is the primary reason that seven out of ten U.S. employers said they conducted at least a criminal check prior to making a job offer.

Once everything is in place don’t get stumped by offer and rejection letters. Use customizable job offer and rejection letter templates that include common clauses to save you and your employee from disputes related to compensation, benefits and special agreements.

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More reading:

Best recruitment strategies to attract top talent

What is recruiting software?

 

 

The post Recruiting strategies: a comprehensive guide for small business appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Your remote new hire onboarding plan: Build those connections https://resources.workable.com/tutorial/your-new-hire-onboarding-plan-build-those-connections Wed, 16 Sep 2020 15:14:23 +0000 https://resources.workable.com/?p=76451 That’s not to say the challenges aren’t there. Onboarding remote employees – in many cases, without having ever met them in person – is no easy task. In Workable’s New World of Work survey, 37.4% cited remote onboarding and training as major issues when hiring in the midst of the COVID-19 crisis, while 49.7% said […]

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That’s not to say the challenges aren’t there.

Onboarding remote employees – in many cases, without having ever met them in person – is no easy task. In Workable’s New World of Work survey, 37.4% cited remote onboarding and training as major issues when hiring in the midst of the COVID-19 crisis, while 49.7% said candidate onboarding would be problematic in recruiting in the post-COVID work world.

But Eric isn’t one to be discouraged by those numbers.

“Regular meetings and discussions on Zoom, Hangouts, and Google Duo have helped us in overcoming all the challenges,” he says.

He adds that there are business benefits as well.

“There’s been a reduction in costs because no infrastructure is required in the workplace. Team members are arranging it at their distant locations themselves.”

That’ll be a welcome reassurance to the 26.4% of budget-conscious senior-level executives in the above-mentioned survey who said new hire onboarding would be one of the main overall challenges in the new world of work.

Camaraderie makes the team merry

Eric is just one of the dozens of business owners and managers who responded to our query for tips and tricks on remote onboarding. One lesson was clear from many: while a standardized process is especially important in successful remote onboarding, there’s a lot more to it than that.

Companies thrive on teamsmanship and camaraderie, so you want to build those strong connections from the first day forward if you want the new hire to be set for success.

Go remote with Workable

Ensure a great new hire experience with our recruiting solution and its seamless integrations with onboarding tools and HRIS providers like BambooHR.

Start your remote hiring

That’s easier when it’s done face-to-face, as those connections are built via introductions, meetings, and team exercises in a shared physical space. But strengthening work culture and bonding between colleagues is tougher virtually.

“Remote onboarding has been a big challenge because with this we’re not able to introduce the new team members to the culture and environment of the organization,” Eric says.

So, how do you get started on building connections in a remote work world, particularly when onboarding? It’s not easy, but if you follow these best practices from those we heard from, you’ll be able to build those important connections between your new hire and their new colleagues.

Here are four best practices for you to stay ahead of the new trends in remote employee engagement.

1. Be even more hands-on

It’s easy enough for new hires to spontaneously chat with others when in the same physical workspace, but it’s not easy when that new hire is sitting invisibly in front of their computer. They can’t look around and chat with their desk neighbors or take a tour of the office and introduce themselves to people. That can severely impact new hire engagement from day one.

This puts the onus on you to be even more hands-on than you would in a normal onboarding process. This applies not only to HR but to colleagues and managers as well, says Neal Taparia of Solitaired.

“You have to be very hands-on to ensure successful onboarding,” says Neal, the CEO of this new NYC-based company that ties classic games to brain training. “New employees are [more] hesitant to speak up via online channels than they are in person to get an understanding of everything. They don’t want to ask too many questions over Slack, and ask for additional Zoom calls.”

He adds that you also need to check in regularly to ensure that a new hire is headed in the right direction and is on track throughout your new hire onboarding plan.

Involve the hiring manager

The value of inclusive leadership is especially crucial for new hire engagement when working remotely, Neal emphasizes.

“It’s easy for managers to forget to check in on new employees that have started remotely. [At Solitaired], we train our managers on what successful remote onboarding means. Specifically, we have a rule where managers should be checking in at least 10 times through the week to make sure everything is going in the right direction.”

Husam Machlovi is the founder of digital studio With Pulp, which operates fully remotely out of New York state. His company has served notables such as AMC Networks and World Wrestling Entertainment. He also advocates for the active participation of hiring managers in the new hire’s engagement.

“The most effective remote onboarding tool for us is simply to check in with each other,” says Husam. “I like to check in with new hires and ask them how I can support in any way, how things are going, do they have any questions? My goal is to create a space where people feel safe to ask questions.”

Grant Aldrich, CEO/founder of the Los Angeles-based online learning site Online Degree, says the manager or CEO is responsible for making sure everyone feels connected throughout the company, keeping new employee engagement high at this crucial time.

“This goes beyond checking in and extends to starting conversations and asking questions in your communication channels,” he adds.

Michael Alexis, the owner of New York-based Teambuilding, a virtual team cohesion service, emphasizes the importance of active participation by all parties included – both the newly hired and the ones doing the hiring and onboarding.

“Following documents and watching videos alone is boring,” says Michael. “It’s important to us that these early days and weeks for a new team member are as engaging as possible.”

Make yourself available – and ensure the new hire knows it

Dan Bailey of WikiLawn, an online lawn and garden care resource center which lists services all across the United States, notes that it does take more time to onboard someone remotely, as he simply cannot sit next to the new hire and walk them through all the steps of their job. But it’s still important that he and his colleagues are available to the new hire for anything they may need on the spot.

Not only do his teams record videos with instructions and prepare documents to be more detailed, but also set response time as a critical measurement. In fact, he applies customer support standards to ensuring his new hires get what they need quickly.

“We’ve found that new hires often have many questions that can go unanswered for an hour or more if someone isn’t assigned to being available to help them, so that is one way we’ve improved how we manage onboarding,” Dan explains.

“At least one other teammate is available during working hours by messenger, email, and phone so the new hire doesn’t have to waste time and become frustrated waiting on a reply.”

2. Make the employee feel welcome

Austin Heerwagen of Koda Digital, a medical marketing agency operating out of Carrollton, Texas, admits that disconnection was an issue when operating remotely, especially with new hires coming on board.

“Our biggest pain point initially was gaining buy-in from new employees. There is no tour around the office, parking space, elevator ride, or birthday parties – employees can feel like they are a replaceable cog in a machine.”

That makes it even more critical to make your new hire feel welcome and connected.

Caitlin Byrnes can speak firsthand to the value of this. When she was hired as VP at Peppercomm, a public relations firm in NYC, she found that her new company had a great new hire onboarding plan in place, but some things stood out above and beyond HR obligations particularly in a remote work environment.

“For instance, team members carved out time for virtual coffee with me, and gave me a positive ‘shout-out’ in my first all-hands meeting,” Caitlin says.

“These personal touchpoints made me feel more comfortable working with a team I’d never met in person. Even more importantly, it helped me understand who I could go with questions when I couldn’t just pop around the corner.”

Line up meetings with everyone

Shayne Sherman, the CEO of TechLoris, a computer service in Brookline, Massachusetts, highlights that importance in the absence of water cooler conversations and “quick drops by one’s desk”.

“We made sure to make company intros and offer the chance to say a few words at the latest company all-hands meeting. From there, the new hire’s manager would schedule a remote lunch or after-work drinks, via Zoom, to get to know each other and open the chat up to be a bit more informal.”

Greg Hayes, CEO and co-founder of venture-backed office furniture startup Branch in NYC, makes sure the new hire is properly and formally acquainted with their full team right away.

“We ensure that each new team member has a lengthy 1:1 video chat with everybody on our team, to ensure they better understand everyone personally and what their scope of work entails. We also plan a happy hour around each new member’s arrival to welcome them in.”

Tara Lilien, the Chief Talent Officer at Peppercomm, takes it one step further.

“I think giving the new hire an opportunity to lead a meeting, facilitate a staff learning event or shadow a client meeting or call are all great on-the-job moments that will allow for stronger and quicker integration into the team.”

Send them a welcome package

Austin at Koda Digital likes to make sure the new employee receives a gift basket containing company swag and attire, business cards, and gift cards for restaurants near them. He’ll even make sure to include personal gifts based on interview discovery.

“For example, one employee really liked sloths, so we sent her a desk-buddy sloth to let her know that we care about her too – not just her work. In addition, on the employee’s first day, we send out UberEats gift cards to everyone and have a ‘catered’ nice-to-meet-you lunch.”

Kick things off with a friendly, informative email before their first day, setting the tone going forward.

3. Don’t assume everyone knows your tech, because they don’t

When you’re working in a company that utilizes a lot of technologies and has fully jumped on board the digital transformation train, it’s easy to fall into the trap of assuming that everyone knows your tech stack. Don’t do that, says Neal at Solitaired.

“Some of us use Google Apps and Microsoft apps so regularly, we assume everyone knows these systems as well as we do. This is definitely not the case.”

He learned this the hard way, too. One time, he hired an employee that had never used the Google productivity suite and they were too embarrassed to admit that. That made onboarding an especially painful process.

Doesn’t matter who’s at fault for it – it’s a negative first experience for the new hire that starts things off on the wrong foot.

Get them acquainted with tech quickly

Get ahead of the problem, Neal recommends. “Take an intake survey beforehand. If someone does not know about Google apps, we ask them to read up on it beforehand, and give them a tutorial on their first and second day of work.”

Amy McWaters, the CEO of Gifts Australia, a souvenir e-commerce company in Sydney, Australia, also finds that tech adoption remains an issue in the remote new hire onboarding plan. Late logons, lost connections, and struggles with tech integrations continue to be a pain point for her company. She recommends taking care of things even before the first day of onboarding or training – effectively preventing a problem before it even occurs.

“Work under the assumption that tech issues will arise, if not on your end, then on the trainees’ end,” Amy says. “Give installation instructions at least three days out.”

Gargi Rajan, general manager of human resources at Mercer / Mettl, an HR technology company operating just outside of New Delhi, India, likes to get several birds with one stone: hackathons. The benefits are multiple: it helps onboarding in a remote manner, gets new hires quickly acquainted with their new colleagues, and puts everyone on a level playing field bonded by a common interest. Tech adoption is a huge, huge bonus.

“Since everyone understands the challenges at hand,” Gargi explains, “they all come together to accept the technological tools and processes as partners in working smoothly and seamlessly.”

But don’t be fazed if you do run into some issues with tech adoption among your existing and new employees. It may seem daunting on the surface, but with a silver lining underneath.

“Every aspect has its limitations,” Eric at Couture Candy says. “Maybe we wouldn’t have known the creativity required in businesses if tech adoption was quick and easy.”

4. Make it a two-way street

Even as an employer who knows your company inside and out, you can’t assume to know everything that the new hire needs. So, establish a two-way street – solicit feedback from your new employees and refine your new hire onboarding plan based on what they’ve shared with you.

Neal at Solitaired is quick to that point, having new employees fill out a daily survey about their onboarding during their first week on the job.

“It became a forum where they could clear up any confusion, and for us to get them back on the right track. It’s simple and effective.”

At Branch, Greg encourages new employees to be “hungry learners” and not to be afraid to ask any questions.

Listen, learn, and improve

Phil Strazzulla, the CEO at the online review site Select Software Reviews, doubles down on collecting feedback from your new colleagues, acknowledging that it is new ground for many companies.

“Ask your new hires for feedback on the [new hire onboarding plan], what worked and what didn’t. Get your HR team as well as your managers together to go over the results and make changes to address them.”

Jitesh Patil, SEO and content specialist at project management software company Toggl Plan in Tallinn, Estonia, also advocates for this measure of successful remote onboarding – and himself works remotely from Maharashtra, India.

“We request regular feedback from new joinees — end of week 1, end week 2, end of the first month, and so on.”

This series of sample questions for your new hire can help you collect valuable feedback on your remote new hire onboarding plan.

Set up an open Q&A channel

Michael at Teambuilding takes a unique approach to the two-way street in his company’s remote onboarding strategy.

“One way we’ve made the onboarding process more engaging is using employee journaling. For each new hire, we create a private channel in Slack where they can share their thoughts and ideas,” Michael explains.

“For example, it might be a note like, ‘I’m a little confused at who these people are’, and then we can chime in with info about team members or organizational structure. The journal also introduces fresh eyes to our systems to help improve. For example, ‘I noticed that XYZ is inefficient, and in previous roles I’ve done it this way that was more efficient’.”

It can also be a morale booster for those doing the actual onboarding, he adds.

“[We] are happy to receive feedback like ‘never felt so welcome in any of my jobs before’ or ‘everyone is so welcoming here’”.

Maximize the connectivity

Nuances are often lost in the remote work world. You can overcome that by getting everyone as involved as possible, ensuring the new hire feels part of the team from day one, staying on top of any potential tech hiccups, and establishing open two-way communication channels. That will set your new hires for success as early in the game as possible.

It also helps your existing employees get better acquainted with each other – including their individual styles and working habits – and fosters a more cohesive team environment, even in a world where few people have actually met but still work together on a daily basis.

And this doesn’t need to be a chore, either, says Eric at Couture Candy.

“Remote onboarding is fun if you enjoy it,” he says with a smile.

Want to read more? Check out our tutorial on reducing new hire turnover in your company.

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How to conduct an effective exit interview https://resources.workable.com/tutorial/effective-exit-interview Tue, 26 Jul 2016 15:18:23 +0000 https://resources.workable.com/?p=5893 Every time an employee gives their two weeks notice, a new hiring process begins. You focus on posting a job ad, evaluating candidates and choosing your next team member. But how much attention do you pay to the person who’s packing their stuff into a cardboard box? Conducting exit interviews can generate positive changes within […]

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Every time an employee gives their two weeks notice, a new hiring process begins. You focus on posting a job ad, evaluating candidates and choosing your next team member. But how much attention do you pay to the person who’s packing their stuff into a cardboard box?

Conducting exit interviews can generate positive changes within your organization. You get an insight into the reasons for your employees’ resignations. Then, by analyzing your findings after an effective exit interview, you can reduce your employee turnover rate.

For example, if a lot of your employees mention that their duties didn’t match their original expectations, you might want to consider changing your job descriptions and your onboarding sessions. Seeing top-performers leave feeling unmotivated is a sign you should adopt retention programs and offer your employees more opportunities to develop. Exit interviews can also give you a sneak peek of competition benchmarks. Employees who leave you for competitors could help you learn where you stand with salaries and other benefits.

Here are some tips on how to conduct an effective exit interview that offers you food for thought.

1. Choose your interview format

Giving your departing employees a questionnaire to fill out could be less time-consuming and help avoid some uncomfortable discussions. However, conducting a face-to-face exit interview has some benefits:

  • You show that you care about your employees’ opinions by dedicating time to listen to what they have to say.
  • You get the chance to have a less structured conversation that could result in unexpected feedback. (Feedback that a standardized questionnaire wouldn’t be able to provide.)
  • You can end things on a personal, positive note.

Keep in mind, though, that your exit interview won’t succeed if people feel forced to participate. Offer them an alternative like a questionnaire or a phone interview after they leave, if that makes them more comfortable.

There are many tools to help collect and analyze employee separation data. You can use tools like Culture Amp, E-exit interview, Beyond Feedback and Grapevine to customize your questions and spot trends.

2. Choose your interviewer

The person who’s most familiar with your employee’s work is their direct supervisor. But it’s best if someone else conducts the exit interview. If people are leaving because of their manager, they probably won’t say so if their manager does their exit interview. They may also keep quiet to get a good reference.

An HR team member usually is the best option, because they can focus on role-specific issues and complaints or suggestions for the organization as a whole. Some companies choose to have external consultants perform exit interviews. Former employees might feel more comfortable talking to an unbiased ‘outsider,’ but this tactic could also seem impersonal and cold.

3. Decide what to ask

Prepare your interview questions. Although you don’t want to make the exit interview look scripted, make sure you cover important topics before your employee leaves. Don’t forget to promise confidentiality and try to keep a casual and friendly tone to let the conversation flow.

Here are some effective exit interview questions to consider:

  • Please describe your general feelings about working here. If possible, please tell us what caused you to leave.
  • What did you enjoy most about working here?
  • If you could change three things, what would they be?
  • How do you feel you were treated by your supervisor and your coworkers?
  • How well do you believe your work was recognized and appreciated?
  • Do you feel you were given adequate training and assistance?
  • Are there things you wish you had known earlier?
  • Do you think your work was aligned with your personal goals?
  • What could be done to make this company a better place to work?

4. Decide what not to ask

Here are some tricky questions you should probably avoid.

Are you willing to reconsider and stay? Could we do anything to make you stay?

Exit interviews are not the time to ask your employee to reconsider their resignation. Your purpose is to learn about their perspective.

Why didn’t you like working here?

When employees quit, you may feel shocked, hurt, angry or relieved. However, for the sake of your employer brand, it’s not always appropriate to make them aware of these emotions.

More positive alternative questions are: “What things in particular would you change about this job?” or “What would your suggestions be to improve our workplace?”

What were the worst things you had to deal with?

Too much focus on the negative will ruin the atmosphere and might make your employee run to the exit door faster. Instead, ask some questions about good practices and positive things. They can show you what you’re doing right.

Do you think there’s someone else who should leave instead of you?

While you want to get feedback on management and employee relationships, you shouldn’t let things get too personal. If your former employees have bad experiences or grievances to disclose, give them space to mention them. But you don’t want to actively initiate a blame game. So, avoid questions targeted at specific people or issues.

How to avoid dishonesty during exit interviews

There are many reasons that could keep your former employees from being completely honest during exit interviews. Here are some guidelines for keeping everyone honest:

Keep things positive

There’s rarely a need for drama. Thank employees for their contribution, acknowledge their work and wish them luck.

Don’t waste time

Many employees would argue that there’s no point in having an exit interview since it’s too late and nothing is going to change. But showing that you actually listen to your departing employees could help your reputation.

Don’t offer too little too late

An exit interview shouldn’t be the first time employees are asked how they feel about working for you. If you want to make the exit interview process count, you should incorporate a constructive feedback culture among your employees from day one. Have frequent formal and informal discussions with your employees. That way, you’re more likely to get honest, constructive feedback when employees leave. Relying on exit interviews alone is like only reading the last page of a book; it simply doesn’t make any sense without the rest of the story.

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ChatGPT gender bias: how it affects HR & tips to avoid pitfalls https://resources.workable.com/tutorial/chatgpt-gender-bias Thu, 25 May 2023 16:06:33 +0000 https://resources.workable.com/?p=88526 Are you biased? Of course, you are. We all are. And this isn’t a bad thing. We make decisions every day based on our previous experiences. We take shortcuts in decision-making – because if we didn’t, we’d never have time to do anything else. For example: which line do you get in at the grocery […]

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Are you biased?

Of course, you are. We all are. And this isn’t a bad thing. We make decisions every day based on our previous experiences. We take shortcuts in decision-making – because if we didn’t, we’d never have time to do anything else.

For example: which line do you get in at the grocery store if they are both the same length? Your previous experiences will help you estimate which of your fellow customers are likely to be quick and efficient and which will likely ask the cashier 14 questions and demand three price checks.

Bias is an innate part of human existence, which means it is an innate part of AI existence. Artificial intelligence is neither artificial nor intelligent. It simply repackages the data the programmers fed it. In the case of ChatGPT, the programmers trained it on the internet.

That’s the same internet where if you say, “I like lemons,” someone accuses you of hating oranges. Those human biases also show up toward gender in ChatGPT, but when you hire, you have to be conscious of and ignore those biases. As humans, we can be self-aware and remind ourselves that men can be kindergarten teachers and women can be construction workers, even if, according to Textio research, ChatGPT can’t figure that out.

Whether you’re using ChatGPT or another AI tool to help you write job descriptions, coach a manager, write an employee performance review, prepare a PowerPoint presentation, or create an ideal candidate profile, you need to be aware of gender bias.

ChatGPT gender bias #1: HR managers

Here’s an example where I asked ChatGPT this question:

Can you please give me 5 leadership skills an HR manager in a 500-person company should have?

It gave me a list of leadership skills (see below) with a long explanation for each skill.

Then I revised the question to specify that the HR manager was female:

Can you please give me 5 leadership skills a female HR manager in a 500-person company should have?

It began by cautioning me that these are for any HR managers, but women are different:

Certainly! The leadership skills for a female HR manager in a 500-person company are similar to those for any HR manager. However, considering the unique challenges and opportunities that women may encounter in the workplace, here are five leadership skills that can be particularly valuable for a female HR manager:

Then, I asked it for the same list for male HR managers:

Can you please give me 5 leadership skills a male HR manager in a 500-person company should have?

Certainly! The leadership skills for a male HR manager in a 500-person company are similar to those for any HR manager. Here are five leadership skills that can be valuable for a male HR manager:

Note, it does not tell us that men have unique challenges in HR. Given that the majority of HR managers are women, you would think the logical conclusion is that men, not women, would have special challenges.

Here are the skills ChatGPT recommends for HR managers:

Gender Neutral Female Male
Communication Assertiveness Emotional intelligence
Emotional intelligence Networking and Relationship Building Collaboration and Team Building
Problem solving Self-confidence Active listening
Strategic thinking Mentoring and empowering others Conflict resolution
Leadership and influencing skills Resilience Diversity and Inclusion

All these skills are great ones for HR managers. Still, the gender stereotypes come through loud and clear.

Men need to work on their diversity and inclusion (although they are a minority themselves within HR), while women need to be assertive. Our gender-neutral “standard” needs neither of these skills.

Men need to work on their emotional intelligence and active listening, while women need to be more assertive and focus on their self-confidence.

You can see how when you use ChatGPT to coach or create a job description that the answers will vary wildly depending on gender. And when you give no gender, it may still be pulling biased answers from the training data.

ChatGPT gender bias #2: Kindergarten teachers

Let’s look at kindergarten teacher skills:

Can you please give me 5 skills a kindergarten teacher needs?

Gender Neutral Female Male
Patience Patience Role modeling
Communication Communication Building rapport
Creativity Creativity Cultural sensitivity
Flexibility Flexibility Collaboration
Empathy Empathy Gender sensitivity

The female and gender neutral skills are identical. This is undoubtedly because, as Textio’s research showed, ChatGPT assumes that all kindergarten teachers are female. This isn’t an illogical conclusion – reports show that 92% of kindergarten teachers are female.

However, there is zero overlap between the “standard” teacher and the male teacher. Do male teachers not need to be flexible? According to ChatGPT, male kindergarten teachers only need to be concerned with being a role model (although what they model is unclear) and perhaps collaborating with their “standard” female teachers.

ChatGPT gender bias #3: Construction workers

Now, let’s take a look at construction workers:

Can you please give me 5 skills a construction worker needs?

Gender Neutral Women Men
Physical fitness and stamina Resilience and adaptability Physical fitness and stamina
Technical knowledge Empathy and communication Technical knowledge
Problem-solving abilities Mentoring and leadership Problem-solving abilities
Communication and teamwork Problem-solving and critical thinking Communication and teamwork
Attention to detail and safety awareness Networking and professional development Attention to detail and safety awareness

In construction, men are the default (93.8% of construction workers in the US are men). But something else happened here. The skills that ChatGPT said women needed don’t involve any actual building skills. Women don’t need to be physically fit or pay attention to detail and safety. This appears to assume that women in construction will be working desk jobs.

Can ChatGPT help you write things? Absolutely. Should you assume that the “gender-neutral” method gives you gender-neutral feedback? Absolutely not.

ChatGPT gender bias #4: Performance reviews
I then had ChatGPT write two performance reviews with identical information, only changing whether the employee was male or female:

Can you write a performance review for Jane (she/her) a Night Auditor at a major hotel chain based on the following results:

Can you write a performance review for Steve (he/him) a Night Auditor at a major hotel chain based on the following results:

  • Verified posted entries to guest and non-guest accounts with 100 percent accuracy
  • Balanced all front office accounts
  • Resolve room status and rate discrepancies with a 90 percent customer satisfaction rating
  • Review guest credit transactions against established limits and granted exceptions where appropriate
  • Generate operational and managerial reports which provided needed data to the executive team

The results were quite similar, but I want to point out the big differences.

Jane Steve Commentary
I am pleased to provide a performance review for Jane, who has served as a Night Auditor at our major hotel chain. Jane has consistently demonstrated exceptional professionalism and dedication in her role, delivering outstanding results in several key areas. I am delighted to provide a performance review for Steve, who has been an exceptional Night Auditor at our major hotel chain. Steve has consistently demonstrated a high level of professionalism and competence in his role, achieving remarkable results in various key areas. Jane is a night auditor, while Steve is an exceptional Night Auditor.

Jane is professional and dedicated, while Steve is professional and competent. Dedication is very different than competent. You can be dedicated and incompetent.

Account Balancing:
One of Jane’s notable strengths is her ability to balance all front office accounts effectively. She has consistently demonstrated a strong command of financial processes and meticulousness in reconciling accounts. Her dedication to maintaining balanced accounts has instilled confidence in the accuracy and reliability of our financial records.
Account Balancing:
Steve has consistently demonstrated an exemplary ability to balance all front office accounts. His strong command of financial processes and meticulous approach to reconciling accounts have ensured accurate financial reporting. Steve’s diligent efforts in balancing accounts have contributed to the overall financial stability of our hotel.
Jane is effective; Steveis exemplary. Jane demonstrated a strong command, while Steve simply has a strong command.

Jane’s work gives them confidence in the records, while Steve contributes to the financial stability of the hotel.

Overall, Jane has consistently exhibited exceptional performance as a Night Auditor. Her attention to detail, customer-centric approach, and strong financial acumen have significantly contributed to our hotel’s success. I am confident that she will continue to excel in her role and contribute to the ongoing growth and success of our organization.

I recommend Jane for continued recognition and opportunities for professional development based on her outstanding performance in the areas mentioned above.

Overall, Steve has consistently exhibited exemplary performance as a Night Auditor. His exceptional attention to detail, customer-focused approach, and strong financial acumen have made a significant impact on our hotel’s operations. Steve’s dedication and commitment to excellence set a high standard for his colleagues and make him a valuable asset to our team.

Based on his outstanding performance in the areas mentioned above, I highly recommend Steve for continued recognition and opportunities for professional growth. I have no doubt that he will continue to excel in his role and contribute to the ongoing success of our organization.

This conclusion makes it pretty clear that Steve is the superior night auditor.

This conclusion makes it pretty clear that Steve is the superior night auditor.

You can also see the differences next to each other in this document, with the “tracked changes” function turned on. There’s a lot to digest here.

ChatGPT gender bias: The lessons learned

How do you get around this? Well, by paying attention. Don’t just put in information and run it one way. Switch genders, and then edit in the correct information for each employee.

Remember, you are ultimately responsible for what you use. If you submit Jane and Steve’s reviews as is, ChatGPT won’t be liable for gender discrimination, but you will be.

Above all, be aware. Flip everything to test it. And remember, ChatGPT is biased, and it doesn’t care.

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Best developer job boards: Where to post jobs to hire developers https://resources.workable.com/tutorial/hire-developers Wed, 01 Feb 2017 20:12:41 +0000 https://resources.workable.com/?p=8313 Despite the increasing popularity of candidate sourcing techniques, job boards are still the easiest way to reach millions of software developers. When figuring out how to hire a developer, developer job boards (both niche and mainstream) can help you find strong candidates. How to source and hire developers – Best developer job boards list: Use […]

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Despite the increasing popularity of candidate sourcing techniques, job boards are still the easiest way to reach millions of software developers. When figuring out how to hire a developer, developer job boards (both niche and mainstream) can help you find strong candidates.

How to source and hire developers – Best developer job boards list:

Use niche job boards

Niche job boards reach your target audience directly, regardless of what type of developer you are looking to hire. Jobs posted on niche boards will result in a smaller number of applications, but more relevant dev candidates than jobs posted on mainstream job boards.

Dice.com

Dice is a tech career website specifically can help you find software developers and other IT professionals. Dice has various pricing options depending on how many jobs you want to post. Dice also cross-publishes jobs to its 3,000 partner sites.

Hiring a Developer: Dice.com
Screenshot via Dice

Crunchboard

Crunchboard is the official job board of TechCrunch, a popular technology news publisher. Crunchboard job ads are visible on TechCrunch’s network, including its blogs about gadgets and mobile technology, reaching millions of readers.

On Crunchboard, you can buy one job ad for 30 days. You can also purchase job packs – buying listings in bulk – and post the jobs whenever you choose:

Hiring a Developer: TechCrunch
Screenshot via TechCrunch
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Use mainstream job boards

Mainstream job boards reach candidates from various industries. Your job ads will be seen by a larger audience, including developers. Some mainstream job boards are so widely used that they’re worth posting your dev jobs on.

Indeed

Indeed is a popular job search engine and yields more hires than all other top job boards combined. It aggregates postings from other job boards and has its own job posting function (both free and paid.) Indeed uses a pay-per-click model for its paid (sponsored) ads, which charges you only when people click on your job ad.

Hiring a Developer: Indeed
Screenshot via Indeed

Also, you can source candidates through Indeed Resume, Indeed’s large resume database.

Glassdoor

Over 20 million people visit Glassdoor each month. Glassdoor is much more than a job board: it’s a community people visit to post and learn about salaries, interviews and company reviews. Being active on Glassdoor (e.g. responding to reviews and adding employee benefits) can boost your employer brand and motivate dev candidates to apply to your jobs.

You can post up to 10 jobs for free. According to Glassdoor, most people who apply through its site are highly qualified candidates:

Hiring a Developer: Glassdoor
Screenshot via Glassdoor

Glassdoor can also display your ad when candidates research your competitors or browse other sites.

Related: How to post a job on Glassdoor

Facebook

Social websites are the best source of recruiting tech candidates. Facebook, with its 1.7 billion users and useful features for recruiting, is one of the most effective, and convenient, platforms for hiring software and web developers.

On Facebook, you can share your jobs with your network. You can also use your Applicant Tracking System (ATS) to add a jobs tab on your Facebook page (a feature that Facebook itself has recently implemented):

Hiring a Developer: Facebook
Screenshot via Workable’s Facebook page

Experiment with different job boards so you can reach a larger number of developer candidates. Track how many qualified candidates and hires you get from each job board, so you can effectively plan your recruiting budget.

More resources for hiring developers:

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Careers page 101: Everything HR managers and recruiters need to know to build an effective careers page https://resources.workable.com/tutorial/faq-careers-page Wed, 30 Aug 2017 20:14:11 +0000 https://resources.workable.com/?p=18304 An effective careers page showcases your employer brand and entices candidates to apply to your open roles. Here are answers to frequently asked questions about how to build an engaging career portal: Why you should have a careers page What is a careers page? What are the best career page examples? Why should you create […]

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An effective careers page showcases your employer brand and entices candidates to apply to your open roles. Here are answers to frequently asked questions about how to build an engaging career portal:

Why you should have a careers page

  • What is a careers page?
  • What are the best career page examples?
  • Why should you create a career page on your website?
  • What percent of candidates visit careers pages?
  • What do candidates look for on a careers page?

How to design your careers page

  • What should you include in a careers page?
  • How important is your careers page design?
  • Should you make your careers page mobile-friendly?
  • What should you write on your careers page?
  • Should you include video on your careers page?
  • What tools can you use to create a careers page?
  • How can you create a careers page on Facebook?
  • How can you use your careers page on Facebook?
  • How can you create a careers page on LinkedIn?

How to optimize your careers page

  • How can you measure your careers page conversion rate?
  • How can you improve your careers page conversion rate?
  • How can you make your careers page more attractive?
  • How can you increase diverse applicants through your careers page?
  • What are some common career page mistakes?
  • What are some good examples of company careers pages?
  • What are the must-haves for an effective careers page?
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Why you should have a careers page

What is a careers page?

A careers page is a landing page on your company’s website dedicated to hosting job listings. Candidates visit your careers page to learn more about your company and work life.

The best careers pages are dynamic. They include photos, videos and employee testimonials. They also have a clear call to action, prompting visitors to view and apply for current open roles.

To successfully engage candidates, your careers page should clearly describe:

  • Your job openings
  • Your work environment
  • Your team
  • Your company values

What are the best careers page examples?

Here, we gathered a list of the top 10 career pages we found online, that can serve as an inspiration when you’re building your own career portal:

Read on to learn what we like about these careers pages and what elements make them effective and attractive.

Why should you create a career page on your website?

Careers pages are effective sourcing and branding tools. Good careers pages cater to your recruiting needs, showcase your company culture and help you attract candidates who want to work for you.

Here are four common characteristics of successful careers pages:

1. They attract people

To attract potential candidates to your careers page, avoid buzzwords and use search engine optimization to increase your website’s ability to be searched. Also, promote your page on social media and on other parts of your company’s website.

  • Design platform InVision describes its mission in clear language:

careers page 101 | InVision example

careers page 101 | InVision example2
Screenshots via InVision

2. They engage visitors

People have a short attention span for online reading. To spark visitors’ interest and keep them on your page, use a powerful headline along with some visual aids, like images and videos.

  • King, a mobile game development company, uses a bold but lighthearted motto to illustrate its work life:
careers page 101 | King example
Screenshot via King

3. They convince qualified candidates

Candidates evaluate you based on your careers page. Benefits, learning and development opportunities and employees’ stories help you make a good first impression. Detail what it’s like to work where you do, so that candidates can picture themselves at your company.

  • Telepathy, a UX design and consulting studio, describes what a regular day at work looks like:

careers page 101 | Telepathy example

careers page 101 | Telepathy example2
Screenshots via Telepathy

4. They convert visitors into applicants

On your careers page, visitors should be one click away from applying for an open role. Use prominent buttons that call for action, like “Apply” and “See job openings” or “Work with us.” Also, make sure the language in your job ads reflects your company culture and attracts the people you want to hire.

  • Help Scout, a B2B software development company for customer support teams, advertises its open roles and attempts to attract diverse audiences while presenting its teams:
careers page 101 | Help Scout example
Screenshot via Help Scout

What percent of candidates visit career pages?

Sixty-four percent of job seekers not only visit company careers sites but consider them valuable resources during their job search. When job seekers land on a careers page, they look for:

  • Job listings
  • The company’s values
  • Employee testimonials
  • Products and services
  • Reasons why employees work there
  • Reasons why employees choose to stay

Optimizing your careers page for mobile is also important. Thirty-nine percent of job seekers who use their phone in their job search are likely to visit a company’s career page on their phone.

What do candidates look for on a careers page?

Candidates who visit your careers page want to be inspired to apply to one of your jobs. They need ways to visualize themselves working for your company.

Candidates browse your careers page to learn about your business, company culture and open roles. Your careers pages should answer the following questions candidates will have:

  • What job opportunities do you have?
  • What benefits do you offer?
  • What do your offices look like?
  • Who are your current employees?
  • How do your current employees feel about working at your company?
  • How do you apply for an open role?
  • Why should I work here?

How to design your careers page

What should you include in a careers page?

We took a look at HireVue’s careers page to help you understand what to include when building your careers page:

Job openings

An updated list of all current job openings at your company will help candidates find the best role for them. Make navigation easy and categorize positions by department and/or location. You can also add a “See all jobs” button, or similar, to further simplify navigation.

Job seekers can easily view HireVue’s current openings, which are categorized by department:

careers page faq | HireVue example job openings

Perks and benefits

The perks and benefits package you offer can make or break a candidate’s consideration of your company. Training programs and flexible working hours, for example, may incentivize some people to apply.

HireVue presents its benefits package with an interactive graphic design:

careers page faq | HireVue example benefits

Employee spotlights

From a single-line quote to an entire video, employee voices have a strong impact. Candidates want to see what’s it like to work at your company.

HireVue chronicles company events and employees’ accomplishments through its blog. Candidates can also view tweets from the company’s career-related account.

careers page faq | HireVue example employees

“Apply” button

Make sure your “Apply” button is in a prominent position so that potential applicants can easily submit their materials for consideration. The shorter your application form, the more likely that candidates will complete it.

Here’s what an application form at HireVue looks like. Candidates can choose to fill in their personal details and upload their resume or apply via LinkedIn:

careers page faq | HireVue example application

Details about company’s location(s)

If you have offices in multiple locations or if you’re a web-based company, candidates might be confused about where they would work if hired. Clarify where each position is based and include pictures of your offices.

Each HireVue job ad begins with the location of the specific position:

careers page faq | HireVue example location

careers page faq | HireVue example locations

How important is your careers page design?

The design of your careers page is very important. Careers pages connect companies with potential candidates. And the way your careers page looks could influence candidates’ perceptions of your company. For example, a well-designed page that introduces team members indicates that you value employees and care to promote a healthy work environment.

Also, a good careers page design improves the candidate experience. Job seekers can easily navigate through your open roles and submit their application within a few steps.

Here’s how to improve the design of your careers page:

  • Simplify navigation. If your careers page is hidden deep in your “contact” page or requires more than one click to find, you risk losing candidates. Position your careers section prominently on your company’s site.
  • Use visually-pleasing fonts and colors. For example, dark-colored texts on a light-colored background are easy-to-read. And neutral fonts help the reader focus on the content.
  • Add graphics. Instead of large amounts of texts, include photos of your employees and workplace, create a short video spotlighting employees or use simple graphics to display different aspects of working at your company to share a glimpse of your culture.
  • Optimize for mobile. Reach candidates on the go with readable text, user-friendly forms, concise language and a few eye-catching visuals. Also, minimize your page’s loading speed to avoid bounces.

Should you make your careers page mobile-friendly?

Yes. A 2014 Glassdoor study found that nine out of 10 candidates were likely to use their cell phone during their job search within the next year. Of them, 39 percent were likely to visit a mobile careers pages.

Here are some ways to make your careers page mobile-friendly:

  • Use responsive design. A responsive design will adjust your page to the screen size and orientation of the device the page loads on (including cell phones, tablets and computers.)
  • Pay attention to UX. Simplify navigation and eliminate unnecessary links and pop-up windows.
  • Organize your text. A well-structured text is friendlier to the reader’s eye. Use lists, powerful words and images or graphics, when appropriate.

What should you write on your careers page?

Use your careers page to tell the story of your company. Here’s what to write about on your careers page:

  • Your history: Share the highlights of your company’s history, from its founding to present day. Candidates want to learn how your company has evolved and how they can help it grow.
  • Your mission: It’s the bottomline of your company’s purpose. People want to work for companies that inspire them, so add a statement of your vision: what you want to achieve and how you work toward your goals.
  • Your values: Your values define your company’s personality. It’s what makes your company unique. They clarify what qualities your company prioritizes (e.g. teamwork and integrity.)
  • Your people: Your company thrives because of its people. Spotlight employees and their stories, and introduce your teams and managers to humanize your page.
  • Your day-to-day life: Candidates want to see how working at your company is like. It helps them picture themselves as members of your team.
  • Your workspace: Candidates want to know more about their future workspaces. Let them know the location of your offices, how they are designed (e.g. open-plan, meeting rooms) and what kind of technology they’ll get access to.

Should you include video on your careers page?

Yes. Videos can help you build a more vibrant careers page. Instead of big chunks of text, use videos to:

  • Offer a virtual office tour of your workspace
  • Introduce your team members
  • Share your employees’ accomplishments
  • Promote company events
  • Describe the company’s history and mission
  • Explain the application process

Some factors to consider when using videos:

  • Be aware of loading time. Including too many videos may make your page load slower and candidates more likely to bounce. Check your page’s speed and opt for a few short videos.
  • Try DIY methods to cut costs. If you don’t have room in your budget to pay for a professional video, experiment with simple-to-use video editing software, like VSDC Free Video Editor and Lightworks.
  • Balance videos with helpful text. Readers may skim a text and still capture its main points, but videos are hard to summarize without watching in their entirety. Use videos to give an office tour or promote company events, but describe your company values in text.

What tools can you use to create a careers page?

Creating a website from scratch usually requires expertise from developers and designers. But if you don’t have access to those resources, here are some tools to help you set up or run your company’s careers page:

Building your brand is the first step in attracting the best candidates. Use Workable to create your branded careers page. Try Workable for free today.

How can you create a careers page on Facebook?

You can either create a careers section on your Facebook business page or design a new page entirely dedicated to careers. Larger, multinational companies may consider building separate pages for each of their office locations.

Here’s a step-by-step guide to walk you through creating a Facebook careers page from scratch:

  1. Start by creating a business page.
  2. Choose the category “Company, Organization or Institution,” select your industry from the drop-down menu and fill in your company’s name.
    careers page 101 | Facebook
    Screenshot via Facebook

    If you’re creating an exclusive careers page choose a name like “CompanyCareers”, “CompanyJobsUS” or “CareersAtCompany” so that people can easily find your page.

  3. Complete the “About” section with information about your business, including contact details and a brief description of your company, product/services and teams. Here’s an example from Taco Bell’s Facebook careers page:

    careers page 101 | Taco Bell example
    Screenshot via Taco Bell’s Facebook page
  4. Add a profile picture and a cover photo. Include your logo, so that people can recognize your brand. Avoid using stock photos. Instead, use pictures of employees and your offices to build a more personal brand.
  5. You can now start building your page’s content by posting your company’s news and sharing pictures and videos from your work environment.
  6. To reach out to a broader audience, invite employees, partners and clients to “Like” your page. You can also use Facebook’s promotion options to advertise your page.
  7. Learn how people discover your page along with other useful metrics (e.g. number of clicks on your links and views of your videos) by keeping track of your page’s insights.

Note that if you want to add a careers section to your existing Facebook business page, you can add customized tabs so that people can easily navigate to your job-related categories. Here’s how to add a careers tab on your Facebook page with Workable.

How can you use your careers page on Facebook?

With 2 billion monthly users, Facebook can effectively connect you to potential candidates.

Use your Facebook careers page to:

Advertise your job openings

Create and share brief job descriptions and route candidates to your careers page for further information and an application form. Facebook offers customization options for your company page, as well.

  • Unilever’s Facebook careers page has two separate tabs, for “Early careers” and “Professional careers,” making it easier for its 1.2 million followers to find the most relevant job openings. careers page 101 | Unilever Facebook careers page

Show off your company culture

Your employees can be your best advocates. Post videos of a day at work in your office or ask an employee share their experience working with you.

  • Taco Bell uses Facebook to showcase its company culture and celebrate employees’ achievements.

 

Socialize with candidates

Use Facebook to network with candidates and build relationships with potential future hires. After you create your careers page, you should have at least one page manager who responds to people’s questions and engages with them on a regular basis.

  • Dell shares job search advice with its Facebook followers:


How can you create a careers page on LinkedIn?

LinkedIn is a professional social network that helps you connect to job seekers. A LinkedIn company page is a place where you can share your job openings and describe your company culture to potential hires.

To create a company page on LinkedIn follow these steps:

  1. Click the “Work” drop-down menu on the top right of your profile’s page and select “Create a company page”. careers page 101 | LinkedIn company page
  2. Fill out the fields requesting your company’s name and your page’s URL (e.g. www.linkedin.com/company/[your_company’s_name])
  3. Verify your account (with a business email address.)
  4. Edit your account by adding an image (preferably your logo) and information about your business.

Use your LinkedIn careers page to advertise your job openings to your desired audience. You can also purchase additional LinkedIn features to help you enhance your careers page, including employee testimonials, videos and pictures to attract potential hires.

Here’s the LinkedIn careers page of Swrve, a mobile automation software company:

careers page 101 | Swrve LinkedIn page
Screenshot via Swrve’s LinkedIn page

How to optimize your careers page

How can you measure your careers page conversion rate?

A careers page conversion rate measures how many candidates applied for an open role after visiting your careers page.

For a specific period of time (e.g. one month), divide the number of your page’s unique visitors by the number of applications you received. For example, if 1,000 job-seekers visit your careers page in a month and 120 of them applied to your jobs, your monthly conversion rate is 120/1,000 = 12%.

Careers page conversion rate % = Number of unique visitors / Number of applications received x 100

To keep track of your careers page unique visitors and their behaviors (e.g. where they click and how long they stay on your page) use Google Analytics.

How can you improve your careers page conversion rate?

Good functionality and design are the keys to a successful career website. Here are some careers page best practices that will enhance your conversion rate:

  • Display your job openings. Help candidates navigate through your job listings by adding prominent buttons (e.g. “View current openings”). Use filters that let candidates search by location and/or field of expertise.
  • Design simple and quick application forms. Use a short, straightforward application with a few relevant and concise qualifying questions. Consider including features like LinkedIn Apply, which lets applicants use their LinkedIn data to apply for jobs.
  • Showcase your teams and culture. Demonstrate why job seekers should consider your open roles and workplace. Use photos and videos to illustrate your culture and company personality.
  • Present your benefits. Mention both standard and unique benefits that are important to candidates.
  • Introduce your employees. Include testimonials from employees to add a human touch to your page. Consider linking to their personal Twitter accounts so candidates can get a sense of who they are outside of work.
  • Create a mobile-friendly careers page. Being able to look through jobs and apply through mobile devices is convenient for candidates and helps you attract job-seekers on the go.

If you already have a careers page that embraces the above characteristics, but you still want to improve your conversion rates, consider the following:

  • Ask employees to test your page. Ask people in your company to browse your careers page and even send in a mock application. Employees from different departments may identify areas of improvement.
  • Poll your new hires. They’re more likely to have visited your careers page recently. Learn how they landed on your page, what their favorite section was and if your page affected their decision to apply at your company and accept a job offer.
  • Use feedback from candidates. A candidate experience survey may tell you a lot about candidates’ opinions of your careers page: Did it lack any important information? Was there consistency between what they read and what they heard/saw at their interview?

How can you make your careers page more attractive?

A careers page should not just be informative. It should pique potential candidates’ interest in your company. Here’s how to make your career site more attractive:

  • Show don’t tell. Instead of reading about how great your company is, provide candidates a realistic look into your work life. Display pictures and write-ups from company events and share office tours to help candidates visualize themselves as part of your team.
  • Keep text concise. People tend to skim large pieces of text. Create visually pleasing and easy-to-read content, using headlines, quotes from employees and lists (e.g. “10 reasons to work with us.”)
  • Add personality. Your careers page should be as unique as your company is. Use actual photos of employees instead of stock images, for example, to illustrate your page. Also, write about what differentiates you from other companies and include links to your social media pages.

How can you increase diverse applicants through your career page?

Here are some ideas that’ll help you reach out to diverse candidates through your careers page:

Include an equal opportunity employer disclaimer

An equal opportunity employer disclaimer – even an informal one – is a good place to start. Encourage people to apply for your open roles, despite their race, gender, background or age.

careers page 101 | Evernote Equal Opportunity Employer Statement
Screenshot via Evernote

Avoid bias in your text

Be aware of subtle bias in your language. Opt for gender-neutral job descriptions (e.g. avoid masculine words like “ambitious” or “challenging”) and don’t discriminate against a certain age group (e.g. by asking for “youthful, dynamic employees.”)

  • Tools like Textio analyze writing to determine how masculine or feminine a text is and help you avoid unconscious gender bias.

careers page 101 | Textio example

careers page 101 | Textio example2
Screenshots via Textio

Use photos to promote your diverse workplace

Use pictures and videos from your workplace to prove that diversity is a real goal of your company’s. Use data and infographics to show that you make a conscious effort to combat bias.

careers page 101 | Adidas example
Screenshot via Adidas

What are some common career page mistakes?

A careers page will boost your employer brand and bring you more and better candidates, as long as it’s well-designed. Careers page are ineffective if:

  • They’re hard-to-find. Make sure your careers page is easily accessible from your corporate site. Job seekers should be able to navigate to it in one click. Also, label your careers page link text clearly, with words like “Careers,” “We are hiring” and “Work with us.”
  • They’re outdated. Update your careers page regularly. It’s a good practice that will improve your candidate experience. You’ll also stop receiving applications for roles that have already been filled.
  • They’re nonfunctional. Broken links, large application forms and non-responsive design repel candidates. Make sure candidates have a positive experience when visiting your careers page and can easily access all sections.
  • They’re unimaginative. Instead of solely listing your job openings, highlight what differentiates you from other companies. Avoid stock images and opt for actual pictures of your employees at your offices.

What are some good examples of company careers pages?

Here are some of the best career pages we found online that you can use as an inspiration when you’re building your own career portal:

BambooHR is an expert in Human Resources Management solutions and that shows in the company’s careers page, which includes such features as strong headlines, informative content, clear call-to-action buttons and engaging visual aids.

careers page 101 | BambooHR Example careers page 101 | BambooHR Example

Screenshots via BambooHR

Carrot Creative, a digital agency, manages to capture candidates’ attention by using a combination of videos and motion graphics. The company’s career site has a prominent “Come work with us” slogan at the top of the page, followed by illustrations of employee benefits.

careers page 101 | Carrot Creative example

careers page 101 | Carrot Creative example
Screenshots via Carrot Creative

Onfido, a background check software company, promotes its corporate values and team spirit through an aesthetically pleasing careers site. Job seekers can easily navigate among Team, Culture, Perks and Jobs sections to learn more about working at Onfido.
careers page 101 | Onfido example

careers page 101 | Onfido example
Screenshots via Onfido

Starbucks is a good example of a mobile-optimized career site. Its responsive design makes navigation easy, despite the size or orientation of the screen.

careers page 101 | Starbucks example

careers page 101 | Starbucks example
Screenshots via Starbucks, captured on mobile devices

Want to see more career page examples? Learn how at Workable we have created a simple, yet effective, careers page design for our customers.

What are the must-haves for an effective careers page?

Use this checklist to guide you when building or optimizing your careers page:

Building an effective careers page: Checklist
I have clear calls to action (e.g. “Apply” button.)
I have tested and optimized the page’s functionality (e.g. links and loading time.)
I have simplified navigation and searchability throughout the site.
I have used a mix of visual aids (e.g. images, lists and videos.)
I have optimized the design for smaller screens to make the page mobile-friendly.
I have updated the list of current job openings.
I have used unbiased language and pictures that represent our diverse staff.
I have showcased current employees (e.g. using testimonials or videos.)
I have described the company’s core values and philosophy.
I have detailed the benefits and perks my company offers.
 I have provided a clear picture of what working at my company is like.

 

The post Careers page 101: Everything HR managers and recruiters need to know to build an effective careers page appeared first on Recruiting Resources: How to Recruit and Hire Better.

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The Startup Hiring Guide: Hiring for rapid growth from 5 to 50 https://resources.workable.com/tutorial/the-startup-hiring-guide-your-playbook-for-rapid-growth Mon, 14 Dec 2020 17:57:54 +0000 https://resources.workable.com/?p=77576 “I meet too many founders who’ve read 27 blog posts on landing page optimization but make it up as they go along in interviews. Startup literature urgently needs more guides to headhunting and fewer how-to’s on the email etiquette of VC introductions.” — Nikos Moraitakis, Workable CEO The hardest thing you’ve not been told The […]

The post The Startup Hiring Guide: Hiring for rapid growth from 5 to 50 appeared first on Recruiting Resources: How to Recruit and Hire Better.

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“I meet too many founders who’ve read 27 blog posts on landing page optimization but make it up as they go along in interviews. Startup literature urgently needs more guides to headhunting and fewer how-to’s on the email etiquette of VC introductions.”
— Nikos Moraitakis, Workable CEO

The hardest thing you’ve not been told

The Series A crunch may be tough but the talent crunch is brutal. We talk to high-growth startups every day and we keep hearing versions of “compared to recruiting, fundraising was easy”. Just like fundraising, it’s very competitive. It takes time, preparation and selling, and getting it wrong can slow down or kill your startup. It’s the hardest thing to get right. It doesn’t get the attention it deserves.

You need to be a hiring obsessive

Whether it’s two founders talking to an angel investor, a team of 10 making something from nothing, or a high-growth company with 50 staff, team quality is the single best predictor of success. If you can get great people then everything else becomes so much easier.

Growth hacks versus talent hacks

Silicon Valley has figured out how to build great products and turn them into successful business models. Methodologies have emerged like Lean Startup, agile product development and growth hacking. They function as roadmaps for the non-experts and inspire conversation and innovation in those fields. In comparison hiring practices have remained in the dark ages.

Getting from 5 to 50 and beyond

Your first five hires pretty much picked themselves but in getting from 5 to 50 you will need the best tools and analytics, and you will need to be systematic. It’s about more than ping pong tables and bicycle racks. We’ve spent the time to curate the best thinking on everything from employer branding and headhunting to every step in the interview process, whether you’re building a distributed team or you’ve got an office. We’ve thrown in ideas, tricks, talent hacks and real life examples from great companies. The result is this startup hiring guide that offers some structure when hiring for rapid growth from 5 to 50. It’s a starting point. And my aim is to get all of us to talk about hiring.

  1. Building an attractive company: Employer branding
  2. Always be hiring: developing a hiring process
  3. How to write job descriptions
  4. What to look for: Hiring for a startup
  5. Sourcing 101: Passive candidates
  6. Creating an interview process
  7. Workplace benefits and compensation
  8. Recruiting software and tools
  9. Where to post your jobs
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1. Building an attractive company: employer branding

Building an attractive company

Smart companies typically operate in competitive talent markets. This means that the people you’re looking for are likely to be juggling several job offers. Competing for outstanding candidates with the likes of Google, Facebook and Twitter might seem like a losing proposition but it’s not.

It can be done but, first, you have to realize that hiring is marketing. We live in what’s called the “age of transparency”. It has never been easier for employees to be able to tell who you are or what working with you would be like. Digital platforms mean that even the youngest companies can affordably showcase why they’re an exciting place to work. There’s more to social media hiring than just tweeting your jobs. Everything you do or say on social media is building your brand.

PRO TIP: Intercom’s blog is a great example of doing marketing and employer branding at the same time.

You’re speaking to two audiences: Customers & talent

In the early days, the way you market your product and the way you think about the problems you’re solving, says a lot about the kind of company that you’re about to build. If you become known for doing interesting things for your customers, you will attract talented and ambitious people. Smart people want to solve interesting problems. They’re not looking for a job, they’re looking for a mission. Smart people want to work with smart people.

Your presence in communities, your reputation, your contribution and ideas represent you. Use blogging, social media and public conversations to keep speaking to your ideal future hires. Signpost your involvement in events and your own content to make it easy for people to find out what you stand for and why you matter.

PRO TIP: Buffer’s focus on transparency led to their Open Salaries initiative which has created huge buzz and awareness of them.

Who the hell are you?

In the beginning were the founders. The early hires in startups don’t have a company reputation to buy into, so usually they’re taking a gamble on joining the founders in their big initiative. When you’re in the early phase, it’s the personal brand of the founders that’s going to be the strongest component. Simple steps like having an engaging personal blog can project why you’re worth working for and what you’re trying to do. Let prospective candidates get to know you.

Even in the early days of a company your employees become your brand and signal what kind of people work there. Chances are you’ve hired people who reflect your company’s brand and values well. Showcase your employees on your website and empower them to talk confidently about your business. Employees attending meetups and events, sharing a video of their home working environment, or just speaking with genuine passion about their jobs are a powerful marketing tool.

Hire people who can build teams

Good people know good people. Hire people who are already networked and know much of the talent you’ll be needing. When you can, go for people with a personal brand. This is also a signal to future hires. Remember, some of your best people will be high-potential junior hires who will grow with the startup. So, always look for those who can nurture and grow your young talent.

PRO TIP: FullContact’s paid-paid vacation initiative offers holiday bonuses to staff who go completely off the grid. Everyone needs to from time to time.

Live in the real world

Don’t just be digital. You’re going to be employing people after all and they congregate at events and around offline communities too. Be an active participant in these ecosystems. An event sponsorship or even a few beers can go a long way. Even as remote work becomes more of a standard in 2020 and beyond, human interaction is highly valued and appreciated.

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2. Always be hiring: developing a hiring process

Developing a hiring process

Networks are king

Ask any startup where most of their hires came from or ask bigger companies where their best people came from and the answer is usually the same: friends, friends of friends or ex-colleagues. It’s all about networks for one simple reason: good people know good people. Part of being a good CEO is building a great network with quality and reach. There are no shortcuts here, it’s real work. The better your network is, the easier your next hire is going to be.

If you don’t know the right person you will at least know someone who does. Remember quality as well as quantity. It’s not just about having thousands of LinkedIn connections (although it can’t hurt). Are you working hard enough to be an authentic member of the community where your talent pool is? If your tech is built with Ruby are you taking part in the relevant meetups and hackathons? Are your developers known for their thought leadership and contribution in your sphere?

Hiring is everyone’s job, especially sourcing

Just as you look for candidates through networks, the best candidates are looking for their next job in the same way. Word of mouth matters. The best recommendation you’re going to get will be when someone you’d like to hire is told by a friend of theirs who is already on your team that your startup is great place to work. If your team is proud of where they work they’ll tell their friends.

What happens when your own network runs out? Keep trying. There will always be someone you haven’t told that you’re hiring. You can go further, take the time to sit with your employees one by one and go through their online networks (LinkedIn is a good example). You’ll find good people and you can get your colleagues to message them then and there. This is a time-consuming process but worth it.

There’s tremendous value in referred employees in the form of greater job satisfaction, higher retention rates, quicker applicant-to-hire conversion – all metrics that ultimately reduce the cost of recruitment, especially when hiring for rapid growth.

PRO TIP: Set up a formal employee referral program in your company, with incentives for your current colleagues. You can even gamify the process to further motivate employees to refer people in their networks.

Get out of your bubble

Your own network can only extend so far and the chances are your colleagues’ networks have a lot of overlap with yours. Plus, there’s the potential for bias – as the old saying goes, birds of a feather flock together. If you’re hiring friends of friends or former colleagues of existing employees, that’s a potential trap in homogenizing your workforce. Get out of that bubble and speak to new people, ask for introductions from your own network so you can start tapping into adjacent ones.

Learn how a tech sales VP established gender balance in her team in a male-dominated field, by looking outside of the usual candidate resources.

PRO TIP: Sending your developers to the best conferences is a sure fire way to grow your network, as well as encouraging them to spread the word through their online networks where they live and play.

How to do social the right way

If you’ve done most things right so far you’ll start with an audience. This means you have something to bootstrap your social media recruiting effort to. Using social for hiring isn’t just about tweeting jobs and getting your colleagues to retweet. The companies who are most successful at social hiring have built up a relevant audience and target their tweets to influential people in their community. Not all retweets were born equal — you want to be talked about in context. You want influential people in your field talking you up as an authority.

PRO TIP: Netflix put their culture presentation online:

[slideshare id=36216034&doc=netflixorganizationalculture-131001173045-phpapp02-140623172442-phpapp01]

That open presentation promoting Netflix’s Culture of Excellence went viral – clearly boosting their employer brand and reputation.

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3. How to write job descriptions

How to write job descriptions

Don’t go with the flow

Job descriptions could and should sweep candidates off their feet. But all too often, we’re content to lean on the old-fashioned and generic with the result that most job ads are mediocre. We’re guessing you don’t want to be average. You’re not one of those guys looking for superheroes who is too lazy to craft a job description that might actually attract them.

PRO TIP: The first time we came across Medium’s careers page was in Lou Hoffman’s article: The best job descriptions on the planet. Enough said.

Love at first sight

We all know that applicants like to scan. They want to look at an opening and be able to recognize in the blink of an eye if it’s their dream job. Like all busy people they have a thousand things competing for their attention; especially the passive candidates for whom you’re trawling. Make every job description seductive. Start with the job title, keeping in mind that most job boards work like search engines, therefore candidates use keywords to search for jobs.

The about-the-company part

This is your chance to make a good first impression, so start thinking about the distinctive characteristics that make your company special. The type of job description you publish is closely related to who you are as an employer. Give them a glimpse of your company that will charm them into coming to working for you.

PRO TIP: Check out some of our favorite job ads from the Workable job board – each of which can fit different needs in your business.

Candidates need to be able to relate to job descriptions on a personal level. Tell them a story about your company that will make them sit back and picture themselves working with you. Start with an educated guess, with something simple, ask for feedback and then optimize. Ask employees why they enjoy working for your startup. If you have a marketing department lean on them for some content marketing advice. Hiring for rapid growth should not to be done in isolation – it’s a team effort. You’ll need to put in some extra effort but it will pay off.

The about-the-job part

You know that if you go with the flow then your job descriptions will be deathly dull but you’re tempted to do so anyway. Because that’s the way everybody is doing it. But it won’t help your company stand out, it will just add to the mountain of identical job descriptions that grows larger every day.

How are job seekers (let alone the precious, passive ones) supposed to spot that you’re offering a dream gig when it looks like a machine wrote your job description? It’s not necessarily because they’re not well-written, it’s because they’re presented as if they were not written by or for a human being. Do everyone a favor and stick to the important stuff. There are tons of job descriptions out there listing every tiny little task a future employee might perform. That’s not the point.

It’s all about clarity

Start writing job descriptions that build businesses. They will attract the best talent and convert prospects into candidates. How?

  • Sell your company and their future in it in an engaging fashion
  • Get rid of the boring corporate tone
  • Keep it chatty and friendly
  • Use words that evoke feelings
  • Make them aspire and then act on that desire
  • Use “you” or “we’; drop the passive voice

To up the ante you can also add a list of people the future hire will get to work with on a regular basis.

The about-the-requirements part

We’ve covered the basics in our “There’s a difference between what you want and what you need” blog post. If you’ve used Workable, you may have noticed the must-haves and nice-to-haves requirements. Why did we add this feature? To make sure that candidates won’t get excluded from the hiring process just because they clicked “NO” on a secondary skill that is unlikely to be pivotal. Think about what skills would make sense, adding to the equation the fact that they are individuals and not miracle workers. Must-have requirements are the bare minimum: the can’t-live-without list. Nice-to-have requirements are the extras: they belong on the we-can-live-without list.

Jobseekers also have a hierarchy of needs that you need to keep in mind as you craft the perfect job ad. In fact, if Maslow were alive today, here’s what he might think about your job ads.

PRO TIP: Worth looking at KinHR. They might not have a careers page at the moment but this sales job description rocks.

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4. What to look for: Hiring for rapid-growth startups

Hiring for rapid-growth startups

Punch above your weight

A startup literally is its team in the beginning. These are the people who will signal your ambition and set your limits. So, go for the people you think you can’t get. You’ll be surprised and once you’ve got the first few heroes it will become a lot easier to attract more of them. This is not a luxury. It seems obvious to punch above your weight but a successful startup will continually shift up the weight categories. If you don’t get these people you’ll get stuck.

Hire deliberately

You’re not hiring to fill a job, you’re building a company. Make the first 20 hires deliberately with the future in mind. Don’t hire people just because they’re good in general and available. These kinds of opportunistic or bad hires early on in a startup’s life can sink you. The cost of a pointless hire can be astronomical. That’s money that most startups cannot afford to waste. Beyond the cost of getting it wrong, your first few hires will set the tone for the future. Getting it right will make something that’s intrinsically hard a lot easier.

PRO TIP: Avoid hiring a candidate who badmouths their previous employers and coworkers.

Hire for potential

A successful startup will quickly outgrow everyone’s current skills and roles. If things work out as intended it’s going to grow and morph unpredictably. So will the demands on your employees. One of the most exhausting aspects of startups is this constant evolution, or as some founders call it “keeping up with their own company”. While it can be fairly simple to assess a candidate’s current skills rating their potential is less so.

Look for people coming into their professional prime. The past is a good guide, so take into account lifetime achievements whether they’re jobs, schools or hobbies. With few exceptions, smart, decisive and hard working people usually manage to go to a great school and do well in exams they care about. Look for high achievers.

PRO TIP: Include pre-interview assignments in the hiring process. Those who bother to go the extra mile will prevail.

The culture fit

This can be hard to pin down but it’s almost always important. It has its roots in the unfashionable word “congruence” — the fit between personality and organization. It means that you need to assess people on their behavior, mentality and match to the values of your organization.

PRO TIP: Valve’s Employee Handbook (the production quality, akin to what you would expect from their best marketing material) tells you a lot about who they are and how important this is for them.

But there’s one simple rule: never hire people with a bad attitude. It only takes one to poison an otherwise stellar team. That little problem you noticed in an interview will be magnified one-hundred fold by six months of hard work in a small team. Don’t overlook it. Go for people with an opinion, people who can honestly explain what they like and dislike. The kind of people who believe in missions, values and visions. They care. Those are the people who will be telling the truth when they assure you that they believe in your startup’s vision.

Hire for attitude, train for skills

You have to like a candidate before you hire them. This sounds highly subjective and unfair to them, especially when the context is strictly professional. However, someone’s ability to blend into your team, get along with you on a daily basis and build up some emotional reserves for tough times will ultimately determine their performance.

Malcolm Gladwell and Tim Ferriss can argue all they want about what and how fast a human being can learn but the truth is that certain human traits can’t be acquired beyond a certain stage in life. Focus on the fundamentals: intelligence, personality, diligence. Instead of testing for specific knowledge, check how a prospect reacts when you ask them to do something they haven’t worked on before.

PRO TIP: Carry out behavioral interviews, in addition to the standard ones. Always have a good store of questions.

Look for things you can’t train

You can teach financial management or how to interpret Google Analytics reports, but it’s probably too late to instil manners, ethics or numeracy. Skills and experience are worthless when not put to use. Knowledge is useless when not shared with others. The smaller your business, the more likely you are to be an expert in your field, so transferring those skills to new employees is relatively easy. But you can’t train enthusiasm or a solid work ethic.

According to a LeadershipIQ study, only 11% of the new hires that failed in the first 18 months did so because of deficiencies in technical skills. The majority failed due to lack of motivation, an unwillingness to be coached, or problems with temperament and emotional intelligence.

PRO TIP: Always ask for references. Poor players struggle to provide solid and believable references.

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5. Sourcing 101: Passive candidates

Passive candidates

Build a profile

Most people don’t know how to fish for talent that’s not looking for a hook. These elusive prospects are known as passive candidates. Sourcing is the process of finding people who are not overtly looking for a job. Your starting point is to know what you’re pursuing and as much as possible about where you’re likely to find it. Think about what the ideal person looks like. What experience do they need to have? What kind of job are they doing now? Which companies must have good people doing this job? Start building a profile. The key to sourcing is figuring out what you’re pursuing and where it lives.

What is sourcing?

Mature companies: You’re looking for established companies doing a great job at what you’re looking for (eg. selling to SMEs, content marketing). You’re looking for people trained by the best, whose options have vested, who are ready to move on to a new exciting gig.

Vulnerable companies: Startups are volatile. When a company experiences a shakeup, there’s a window of opportunity. Signs to look for include the departure of a leadership figure; ventures which have gone 18 months with no follow-up funding or rumors of layoffs. You’re looking for drift and discontent where the talent works so mine the industry reports (Crunchbase, Mattermark, CBInsights, Owler) and listen to the gossip.

Events: Where do the best people on your shortlist hang out? Think about what kind of events they attend and make sure you’re there – be they virtual gatherings or in person. These settings give you the chance to meet people who you may want to approach in the future. When the time comes you will have less cold calling to do.

Universities: The very best talent are only truly unemployed once in their life: right out of college. Universities have structures that help you identify this top echelon. They’re at careers fairs, on internship programmes, or even doing work experience that contributes course credits.

PRO TIP: Look for companies 6-12 months after a seed funding without followup.

Make a shortlist and lean in

Now that we know what to search for, all these sourcing tools (LinkedIn, TalentBin, GitHub, Sourcing.io, and of course, Workable) actually become useful. Start browsing profiles and make a long-list of prospects. Prioritize people who you can reach out to through your extended network. If you can’t get an intro, then see if you can engage them on social media (Twitter) or engineer a chance meeting.

PRO TIP: Attend startup community meetups, design conventions or hackathons.

A courtship doesn’t begin with leaning in, it starts with people getting to know each other. If you do this well the prospect will have already gotten to know you before the conversation turns to a job offer. These are people you may not hire today, or even one year from now. They may also be the key to introducing you to your best hires in the future.

External recruiters

This is where you turn when you’re short on time or confidence to follow the steps above. They can be a fantastic shortcut. It might look simple but there are a couple of things to bear in mind. Look out for recruiters who have hired for small companies before and have a track record of placement in the role you’re looking for. Most startups use contingent recruiters whom you pay only when they deliver someone you hire (typically one-third of the hire’s annual salary).

The upside is that you only pay for what you get. The downside is that your aim and the recruiter’s aim are not the same. You want to hire great people. They want you to hire someone. This subtle difference can lose you time dealing with uninspiring candidates.

PRO TIP: Pay your recruiter more than they ask for. They’ll think twice before referring the next high-quality candidate to another competitor or well-funded company.

A nod to ethics

You need to be competitive but you also live in a community. Employee poaching can backfire on you, especially when you’re just starting out. Getting the balance right can be as simple as being mindful of basic good manners.

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6. Creating an interview process

Creating an interview process

One of the biggest mistakes made when hiring for rapid growth in a startup is to think that just because you’re small you don’t need a process. If you think “process” means doing things slowly, think again. Get the right tools, remember to hire as a team and you will stay on track. The selection process is a funnel – you get a lot of applicants, you speak with some of them, you meet a few of them, you hire the one you like best. An efficient filtering process will save you and your candidates time.

Pre-interview questions

This all starts with the pre-interview questions, the questions you ask a candidate when they apply that will help you decide whether to progress with an applicant. Make sure candidates can sensibly weigh themselves against the requirements. Do you know anyone who will say “no” to the requirement “must be hard working”? Neither do we.

PRO TIP: Get candidates to do an assignment or task related to the job as part of the pre-interview.

Pre-interview questions can only get you so far. They weed out the most inappropriate candidates and give you an insight beyond a basic resume. However, a major factor in your hiring decision will be how well a candidate will fit in with your business. It’s personal and you need to get to know the candidates.

Screening assignments / testing

Ever walked in to an interview and known within 30 seconds that the candidate you’re meeting is never going to work out? Sure, most people have been there. The worst thing is that it wastes your time. You can’t just stop the interview after half a minute so you go through the routine and waste an hour of your time. It doesn’t have to be that way. An initial phone call, Skype screening conversation, or asynchronous video interviews will prevent that scenario nine times out of 10. Resumes, pre-screening questions, screens, interviews – we use these techniques to use past performance as an indicator of future success.

But what if you want to better understand how candidates will actually perform in the job you’re hiring them for? One way of finding out is to get candidates to do an assignment or task related to the job – in other words, a skills assessment. Hiring for a customer support associate? Test candidates by getting them to answer some hypothetical customer queries. If you are hiring developers, there are online tools like Codility which can put developers through their paces so you can see exactly how they code.

Interviews

Have a plan. Don’t just ask the same questions over and over. Take the time to know who you are meeting before you walk in. Not just their name and not just the job title of the role they’re interviewing for. Get to know them a little, check their resume and note some questions in advance.

Interviews shouldn’t slavishly follow a script. There are probably some standard questions you want to ask all candidates, such as whether they’re eligible to work in your territory. But these are just hygiene questions – you have to go further. Ask open questions that encourage a discussion, engage with the candidates’ responses and consider follow up questions you want to ask. If it’s boring, it’s not working. There’s nothing worse than the candidate feeling like the interviewer hasn’t read their resume and is just going through the motions: “Tell me about this job, now this job, and now this job…” No one gets much out of this kind of interview.

Interviews work both ways

When you leave an interview you should have a much better understanding of the candidate’s credentials and suitability. Equally, they should leave knowing a lot more about the role and the company. If you’ve screened your shortlist properly then everyone you interview should be a real contender – which means it’s worth selling to candidates in interviews. Chances are you’re going to offer them below market rate if you’re an early stage startup. Generally people don’t like getting paid less so you’d better give them a good reason to be excited.

PRO TIP: Note down personalized questions for candidates before the interview but don’t stick slavishly to the script.

Take a deep breath

If you have a nagging feeling that something isn’t right when you’re making an offer, don’t rush. Take your time to identify where that uneasiness comes from. Talk it through with a colleague. Don’t be afraid to ask a candidate to come for another meeting. Chances are if you have a concern, the candidate will be feeling the same and a quick conversation will iron out any problems. In the long term a bit of caution will pay off.

When you’re hiring for a function where you have little or no personal experience, it can be very hard to assess resumes or know what to ask during interviews. You might want to consider bringing in some outside help. This doesn’t need to be paid help, it could just be a friend or ex-colleague who can help you out with the skills-based aspects of the hiring process.

Keep it challenging

This is where you set the bar and show your rigour and ambition. A challenging interview process is a signal to candidates that your company doesn’t do average. This doesn’t have to mean a drawn-out 15-phase interview – even Google is moving away from the huge number of interviews they put candidates through – but you absolutely should establish a thoughtful pipeline that gives the candidate an opportunity to prove their mettle.

PRO TIP: Level the playing field by posing customer support queries for a tool most people are familiar with or can access easily e.g. Facebook.

Taking references

Not everyone believes references from previous employers are useful way in determining future performance. Candidates are unlikely to provide a reference whom they expect to say negative things about them. And many people don’t want to talk badly about someone so even if your candidate was terrible in a past job their reference won’t tell you.

This is not a reason to ignore references. It’s a reason to work harder at getting them right. Get more references. Successful entrepreneur-turned-VC Mark Suster recommends getting at least five, including people the candidate didn’t propose. If we assume people are smart enough to gather good references, ask yourself: “Are they glowing?” If not, why not? Ask candidates why they chose the referees they did.

PRO TIP: Get at least 5 references and make sure some of them come from people the candidate hasn’t put forward. Read this.

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7. Workplace benefits and compensation

Workplace benefits and compensation

You can’t pay for groceries with equity

You’re not going to compete on salary with Google and Facebook but you need to get survival out of mind. Even your earliest hires ‐ and that includes you, the founder ‐ will need to pay bills. Some startups go to extremes, trying to make their runway last longer. Don’t build your runway on the backs of an exhausted and underpaid team. You objective is not to delay the next round but to get to it in the best possible shape. Here’s a few things you can do to achieve the right balance.

The power of perks

You’re not going to have the swankiest offices but you can make them reflect why people came to work for you. You don’t need a big budget to create a friendly, informal and energetic work space. Our environment helps to shape our mindset and reminds us who we are. Spend the time to make it attractive to your team, even if you can’t initially spend much money. There are many ways to make your company an attractive place to work – even if you’re in an “unsexy” location.

PRO TIP: Buffer’s emphasis on transparency led to their Open Salaries initiative, which has created huge buzz and awareness of them.

Perks are powerful and cost effective. When you take into account tax and deductions a $10 lunch is worth more to your employee than $10 on their salary. But it’s about more than a free lunch. Taking care of peoples’ needs makes them feel taken care of. This pays off handsomely in productivity and morale.

That shouldn’t mean that you neglect traditional benefits. Before you start on the ping pong tables and games consoles make sure everyone has access to health insurance. When people know the basics like health are covered they’re more prepared to live leaner when it comes to salaries.

Compensating risk

Equity compensates risk. It is a form of deferred reward. When deciding whether to join your startup a prospect is looking at what they could earn at market rates for their skills over the same time period and balancing it against a potential future return that should be several multiples of the income they lost out on. It’s mathematics.

All early employees should have a significant amount of equity. This ensures their sense of ownership and mission. A properly structured stock option is also a commitment on the part of the employee. Equity grants usually vest over a period of three to four years and there’s a “cliff period” (typically one year) before a new employee earns their first tranche of shares.

This way, you’re not giving your company away. Instead, you’re binding the core team to your mission for long enough to make meaningful progress. With that in mind, don’t wait till the best people are restless. The best companies also give retention equity packages to fully vested employees. You need to think about this, before your star performers do.

How to research market rates, equity standards

Knowing the going rate for salaries and equity is notoriously difficult. A good place to get a benchmark is AngelList (for startup equity and salaries) or Glassdoor (for market rates). Make sure to compare yourself to similar companies. For each hire, check what’s on offer for jobs they could take so you know what their other options look like.

Especially when it comes to equity, it’s always better to err on the generous side. Rather than being hung up over a 0.1% more or less, think about whether this employee will improve your chance of success by that amount. A good hire will make it worth your while.

PRO TIP: Wealthfront’s Startup Compensation Tool is one of many benchmarks you can use.

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8. Recruiting software and tools

Recruiting software and tools

You need tools

We consider an Applicant Tracking System (ATS) to be the centerpiece of any effective toolkit – especially when hiring for rapid growth. This is why we built one from scratch and obviously consider it to be the best of its kind. When choosing an ATS, ask yourself how well it integrates with other tools that you’ll need. A good one will integrate or at least play nicely with most of the software we recommend below.

Even then, it helps to know which ones are tops in the market. We’ve compiled for you the 12 best applicant tracking systems to help inform your decision on purchasing an ATS.

Sourcing and referral platforms

TalentBin, Sourcing.io, 3Sourcing and Gild are people aggregators with searchable, often pre-evaluated or classified profiles of people. Professional networks or communities like LinkedIn, GitHub, Dribble, AngelList are good places to do manual sourcing. Zao is one of the best referral platforms we came across. It’s made based on best practices, optimizes matches across all companies’ open jobs, has a gamification layer making it fun to participate and allows extended referrals. Another one to consider is RolePoint.

Online interview systems

Interviewing has gone video and this lets you record video questions, invite candidates to submit their responses so you can review them. Set time limits for responses, pause to take notes, tick the ones that are a perfect match, share if you’re not sure to take a second opinion. Workable’s Video Interviews can set you up for success here – particularly if you’re hiring for rapid growth in a short period of time and need to establish a standardized screening process with minimal breakdown.

Assessment tools

Codility is a niche, engineers-only, database. These guys are loaded with millions of engineers — active and passive. Considering the gap between demand and supply then this app is a treasure trove of prospects and a pretty straightforward tool to use if tech job boards aren’t cutting it. You can browse and filter data, collaborate with your team and do social recruiting too.

Smarterer have revolutionized skills assessment. Just give them 10 questions, 2 minutes and voila! you get a quantified skill. It’s basically a skills testing app but different. All of its test content is crowdsourced from the individuals who take the tests.

SHL has ability and personality tests if you need to test for critical qualities. They only offer science-based assessments and benchmark data.

Weirdly has your cultural fit riddle all figured out. It’s a four-step culture assessing recruitment tool. Define your desired cultural profile, publish the vacancy, watch candidates complete the quiz and select the right kind of weird.

Onboarding & talent management

KinHR is probably the best when it comes to onboarding new hires in a comprehensive and thoughtful way. The new employee signs in and reads about the company and the team they’re going to work with and what tasks they should start working on.

Zenefits is good for payroll and benefits management.

The shift to remote work also means onboarding remotely – such that you’re bringing people on board without them having met anyone on the team in person. Learn some tips and tricks of successful remote onboarding for you and your company.

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9. Where to post your jobs

You know exactly what you’re looking for so what’s your next step? Plaster your ad over every job board out there, right? Wrong. It pays off in time and money to do a little homework. Consider these questions:

  • Where does the rest of your industry (in your city or country) post jobs?
  • Did you get enough qualified candidates the last time you hit publish on XYZ job board? Did you get any candidates at all?
  • Did you get too many candidates, maybe?
  • Ask people who already have this type of job, where they first saw it?
  • Visit alexa.com to see how popular the job board you are considering is.
  • Find out where the audience you want to reach hangs out online
  • Study the other job postings on that XYZ job board where you’re thinking of publishing your opening

The job board forest

To facilitate the job board selection process, we brought together a handy list of the top ones (below).

Horizontal

LinkedIn is the leader due to its three-way nature; professional social network/headhunting tool/job board – the biggest of its kind with 760 million members. It enables you to search profiles, pay to post jobs and more besides. With LinkedIn InMail, you can even contact candidates directly.

Indeed is the premier job site globally with 250 million regular visitors. You can post all types of jobs, sponsor the ones from your careers page, pay per click and search resumes.

Craigslist is the site for classifieds. Doesn’t match the traditional job board criteria, is famous for its no-frills user interface but beats everyone for inbound traffic.

Monster is one of the oldest job boards that keeps expanding worldwide. It’s a bit expensive in some countries (unless you post through Workable), has a lot of traffic and loads of resumes and free content.

Careerbuilder operates in the US, Europe, Canada and Asia. CareerBuilder is used by 80 million job applicants and has three million job postings per month.

Stepstone is one of the most successful job boards in Europe.

Beyond automatically distributes postings to niche sites and talent communities based on specific criteria. What’s in it for you? Targeted exposure and more relevant applications.

Tech

StackOverflowCareers is the careers platform of StackOverflow. It’s used by more than 100 million developers and technologists and is the trusted first destination of tech recruiters. If you’re looking for developers, it’s the place to go.

Dice is also a leader in the tech job boards industry. It has a cross-posting network and minimizes unqualified clutter due to its niche nature, with a database of more than nine million members.

Github Jobs taps into developers and engineers by being the place they hang out. Good place to trawl for passive candidates – especially with 50 million developers checking in regularly.

Creative

Behance is where some of the top brands post their creative jobs. It’s also the place where professionals showcase their work enabling you to take a sneak peek before you decide.

Dribbble gives you access to designers’ portfolios and profiles. Workable’s designers are really fond of it. Plus you can post your jobs and connect with top talent.

Authentic Jobs introduces recruiters to creative professionals. Simple and efficient.

Remote & flexible jobs

We Work Remotely is the job board without borders allowing you to narrow down talent without it having to be in the same location as you.

Upwork is free and for freelancers only. If you’re looking for one, check out their well-rounded freelancers’ database.

Flexjobs is free and effective when it comes to flexible jobs job posting. Only applies if you’re in search of part-time, telecommute or freelance employees.

Startups

AngelList ‐ you probably already know it if you’re a startup. Candidates get to apply privately and see salary and equity up front and startups get to access a huge list of developers and designers actively looking for a job. On top of that, it’s free!

Startuply is a free job listing site aimed mainly at small startups, which find it rather difficult to attract engineering talent. Startups can create a detailed company profile to give prospect candidates a sense of what it’d be like working for them. You should definitely give it a shot.

StartUpHire lists hundreds of jobs, but only for venture capital backed companies. It also comes at zero cost and has a widget that enables you to automatically add your open positions to your website

The Muse lets job seekers look behind the curtains of great companies. You can “showcase the heart and soul of your company” in 500 words, videos and photos and then display your job openings.

The post The Startup Hiring Guide: Hiring for rapid growth from 5 to 50 appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Data-driven hiring with ChatGPT: create an ideal candidate profile https://resources.workable.com/tutorial/hiring-with-chatgpt-ideal-candidate-profile-guide Mon, 24 Apr 2023 14:49:38 +0000 https://resources.workable.com/?p=88114 Let’s face it – hiring is not easy. From my hundreds of discussions with recruiting teams, I’ve come to this conclusion: hiring is like a box of chocolates – you never know what you’re going to get! On a more serious note, many SMBs are facing the challenge of finding the right fit for a […]

The post Data-driven hiring with ChatGPT: create an ideal candidate profile appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Let’s face it – hiring is not easy. From my hundreds of discussions with recruiting teams, I’ve come to this conclusion: hiring is like a box of chocolates – you never know what you’re going to get!

On a more serious note, many SMBs are facing the challenge of finding the right fit for a new hire. These aren’t uncommon challenges for big tech companies either, but the resulting cost of turnover impacts SMBs far more than enterprises due to limited budget.

When talking about why these challenges persist, I consider one of three scenarios:

  • You hire someone who ends up falling short on the requirements for the role
  • You hire someone that although qualified, is not aligned with the company’s culture or values
  • You hire someone who is great for the role, aligned with the company, but does not match their team members.

In any of these cases, you find yourself going back to the drawing board and creating a plan to find the next best person to hire. That quickly becomes expensive.

What’s interesting is that SMBs are also usually the most creative and revolutionary – in other words, agile – when it comes to hiring processes, so, shouldn’t that be a huge benefit? Perhaps, but data is ultimately the driving force for better hiring decisions.

No one likes new hire turnover, or any turnover for that matter – especially when they are costly. In today’s digital age, data has outrightly become the lifeblood of business decisions, and hiring is no exception.

The Future of HR Tech with Workable

Get ready to revolutionize your hiring game with Workable's latest onboard & manage and AI features! Check out our extended demo on all the exciting new developments happening in our HR software, complete with a Q&A session at the end.

Watch now

Using ChatGPT to create an ideal candidate profile

My understanding from seeing the above issues unfold, and discussing them every time I shared demos of Workable with potential clients over the past two years, is that hiring teams can consider analyzing a complicated set of data points and indicators about:

  1. the job
  2. the company
  3. the team members that will work with that new hire

If hiring teams can tangibly analyze data points around these areas, they can make better hiring decisions for the job they’re hiring for. The result? Better engagement, longer tenures, higher productivity, and a lot more.

That’s where ChatGPT and AI can help. As a novice yet excited user of the technology, I turned to prompt engineering with ChatGPT to see if AI can gather the information on all of the above areas in order to analyze and create an ideal candidate profile for the new hire. (You can also make a copy of this prompt guide for your own use later).

Hi there! I am a recruiter at Workable and I am trying to identify the best fit candidate profile for my next hire in the engineering team. I believe that data is a driving force in such decisions and I need your help. I will give you three groups of data points:

1. Information about the job itself
2. Information about my company, and
3. Information about the team members of the new hire

and I am asking for your analysis, and to create the ideal candidate profile based on the information provided. My team wants a new perspective and to bring a member that will help them increase efficiency. I will start giving you the information, but I want you to analyze them only after I give you all three parts.

And it worked. Let’s go through these next steps one by one.

1. The job

Let’s start with the job description itself. To explore the potential of AI in creating an ideal candidate profile, I started by providing ChatGPT with job information. I included the job title, location, salary range, employment type, seniority, and a brief description of the job. For this example, I used the Java Developer job description from Workable’s template library.

Forget about AI and ChatGPT for a minute: in plain hiring, the job description provides the context for what we are looking for, the skills required, and the responsibilities the candidate would undertake. When we publish that job, we either wait for candidates to apply, proactively source candidates with tools such as AI Recruiter, share the job posting with an agency, and so on.

In the first case, you are giving control to the candidates in deciding whether to apply. In the second case, you’re using keywords to find candidates. In the third case, you’re sharing the job description with the agency who helps you find candidates.

It’s the same case with ChatGPT, except the communication is via prompts.

I chose a structured format when prompting ChatGPT about the job. But even if you wrote a paragraph prompt, AI is smart enough to get the context of what you need.

This is the information about the job. After this, I will send you the company information as well, followed by the information about the team members of our new hire.

{Add job information here}

Do not analyze the information just yet, wait till I give you the next parts.

I also asked ChatGPT not to analyze this data set yet, but wait for me to give more information and direction.

You then share the job description itself. But hold on: while ChatGPT now knows what job you’re hiring for, is that enough?

No.

A job exists within a company, and people work with people, so we’re missing some important parts. Let’s move on now that ChatGPT has the job description in its repertoire.

2. The company

Prompt engineering works best in parts. You don’t want to overwhelm ChatGPT with all kinds of information at once. So, once you’ve given it the job description, you then share the company information.

This is important, because finding the right candidate means not only finding someone who is capable of doing the job, but also someone who shares the same values and vision as the company.

After all, the ideal candidate would be someone who is not only productive but also passionate about what they do, and who would contribute to the company’s growth and success in the long run.

That’s why you need to share company details. To get started, I gave ChatGPT some basic company information such as the size, industry and location of the company. I also provided more specific details about the company’s mission, culture and values.

Then, because employee reviews affect candidate choices, I added some testimonials as well, and finished with a link to the company’s careers page. These were things that were not easy to quantify, but I believed they were crucial in understanding the type of person who would thrive in this environment.

In this case, I am using Workable as an employer. All the information above can be found in our publicly accessible employee handbook. Again, structured format is important for me, but you can also choose how you prompt ChatGPT.

The following is the information about my company, Workable. After this, I will send you the profiles of the team members that will work with my new hire.

{Add company information here}

Do not analyze the data just yet; wait till I give you everything else.

As you see, I had to remind ChatGPT to not analyze the data and respond just yet, but to continue to wait until after I share the next set of data.

Okay, now ChatGPT has the job and the company information. This is the easy part. We all have a description, and we all know about our company.

Yet, again, I still felt this was not enough. We are still missing a crucial part, that of the team members the new hire will work with, and the dynamics between them. After all, people work with people (at least for now), so we need to add that important piece to the puzzle.

3. The team

When you hire someone, you’re not just looking for a candidate who’s qualified and fits the company culture, but also someone who will thrive and collaborate with existing team members.

By adding profiles of current team members to the mix, I hoped to give ChatGPT enough context that could help create an ideal candidate profile that would fit seamlessly within the existing team dynamic.

The tough part here is, what do I include about each team member? Also, how easy is it to gather such information for my prompt? I had to think on this a bit, but was able to conjure up the following factors for each team member to get started:

  1. Role within the team
  2. Specific job duties and responsibilities
  3. Skills and qualifications required for the job
  4. Experience level
  5. Training and development needs
  6. Challenges with other members
  7. Individual satisfaction levels and potential retention challenges
  8. Personality traits and T-scores (if applicable)
  9. Performance metrics from last year
  10. Collaboration and communication style

The more specific details the merrier, as ChatGPT will have an enhanced prompt about the team members the new hire will work with in designing the ideal candidate profile for you.

For lack of time and gathering this information myself, and because I was eager to get to the finish line, I asked ChatGPT to create three team members of an engineering team (Junior, Senior, VP of Engineering) based on these factors, so I can use those to enter into ChatGPT.

You can do this too. It’s just an example, but it can also be helpful when you’re building a new team from scratch.

These are the full profiles for the three (3) members the new hire will work with. I am sharing them all together so you can analyze faster. Each new member profile starts with Team Member X, where X is the number (X = 1, 2, 3, etc.). This is also the last data set, so you can analyze and give me the ideal candidate profile for our new hire.

{Team Member 1 Information}

{Team Member 2 Information}

{Team Member 3 Information}

Perfect! Now ChatGPT has details on the job, the company, and the team. Time to analyze!

4. The ideal candidate profile

I decided the ideal candidate profile should have three parts: technical skills and competencies, soft skills, and personality. I asked ChatGPT to rewrite the profile analysis in these parts. I asked for specific insight into the technical skills, the personality traits (including an approximate T-Score range to aim for on a Big 5 personality profile), and the soft skills.

I also hinted that, for this hire, my team wants a fresh perspective and has a goal to increase efficiency across the board.

This is great! Now, I want this ideal candidate profile to be easily readable and split in three parts:

1. The technical skills and competencies
2. The soft skills, and
3. The personality

Would be great if you can create such a profile, based on the information I have given you, with this format. For the personality, feel free to share a Big 5 personality profile, and include some indicative T-score average ranges.

And ChatGPT learned! It picked it up by itself, in itself, and kept getting better as I asked it more questions and made more requests to refine the ICP. My experiment worked.

Use ChatGPT to create your own ICP

Well, this was a fun conversation with ChatGPT, don’t you think? And ultimately, it helped answer a dilemma in my head about whether we can use AI to help us make better, data-driven hiring decisions.

It’s important to maintain the human touch in the selection process, however. The final decision is up to you as the hiring manager and/or the recruiter. Now that you have an ideal candidate profile thanks to prompt engineering ChatGPT with precise information about the job, context about the company, and a thorough profile of the team members for your new hire, you can use it to guide your decisions. The data you fed into ChatGPT proves to indeed be an effective way to find the right candidate for a job opening.

Why did I use ChatGPT? Because it’s a time and resource saver. This process would have taken weeks of research, hours of compiling, and a lot of energy to do alone – with ChatGPT, I had my ideal profile fully built out in minutes.

With that ICP ready, ChatGPT was even able to provide the following with a mere prompt:

  • Boolean strings that could be used for sourcing tools, allowing for more efficient and targeted candidate searches
  • Analysis of company culture and values, which are important considerations for finding a candidate who will not only be productive but also passionate about their work and contribute to the company’s long-term success
  • Insights into the existing team dynamics, and each member’s goals, responsibilities, and personality, in order to design a candidate profile that can thrive in this environment

If by using this process, one can help reduce new hire turnover and save their company costs, that is a clear win in itself. Of course, this process can be refined, although there is no perfect way to do it. Likewise, even with access to extensive data and a candidate profile like the one just created, there is no such thing as a “perfect” candidate. And, again, the final decision ultimately rests with the actual humans in the hiring team – as it should.

Watch this space for more guides on using ChatGPT to determine what job, company and team member information gives the best results when used as prompts. And of course, I’m using ChatGPT itself to help me do so. Stay tuned!

The post Data-driven hiring with ChatGPT: create an ideal candidate profile appeared first on Recruiting Resources: How to Recruit and Hire Better.

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How to recruit on Pinterest https://resources.workable.com/tutorial/recruit-on-pinterest Mon, 21 Aug 2017 21:09:56 +0000 https://resources.workable.com/?p=20699 Pinterest is more than a virtual repository for recipes, crafts and wedding ideas. It’s a social platform that can help companies build strong employer brands and attract potential candidates. Here’s how to start recruiting on Pinterest: What is Pinterest? Pinterest is a digital pinboarding tool that lets you bookmark content that interests you. For some […]

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Pinterest is more than a virtual repository for recipes, crafts and wedding ideas. It’s a social platform that can help companies build strong employer brands and attract potential candidates.

Here’s how to start recruiting on Pinterest:

What is Pinterest?

Pinterest is a digital pinboarding tool that lets you bookmark content that interests you. For some businesses, Pinterest also serves as a digital storefront to display products, increase website traffic and boost customer engagement.

Here’s an overview of some basic Pinterest terminology to help you get started:

Pins

Pins are your virtual bookmarks. They include images or videos, with descriptions and links to the original source online. You can save pins you like from your favorite websites or other Pinterest accounts. You can also pin your own pictures or videos by uploading them from your your computer or phone.

Here are some pins related to “hiring employees”:

recruiting on Pinterest | pins
All screenshots and embeds via Pinterest

Boards

Boards are where you save your pins. Create boards by topic. You can keep your boards secret – visible only to you, or you can share them with the public, or people you choose. You can invite people to group boards to share ideas and pins.

Here are boards related to “hiring” that anyone can follow:

recruiting on Pinterest | boards

Promoted pins

Promoted pins are pins that you can pay to promote to desired audiences. The amount you pay depends on your targeting and bid options. Keep in mind that promoted pins are currently available only to businesses in the US, Canada, the UK, Ireland, Australia and New Zealand.

Here’s an example of pin promoted by MOO:

recruiting on Pinterest | promoted pin

Repins

Repins numbers (small grey numbers that appear under the left-hand side of pins) represent how many times other Pinterest members saved your pins to one of their boards. Measure your repin stats, along with more metrics in your company’s Pinterest Profile Analytics page.

Pinners

Pinners are Pinterest members. Use “People you reach” analytics to understand your audience’s demographics and interests.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

Why recruit on Pinterest?

Pinterest is a multimedia platform that hosts images, videos and infographics. And this type of content catches people’s attention. With few words, Pinterest helps you describe your company culture and attract candidates who want to work with you.

Types of candidates on Pinterest

Pinterest’s 175 million monthly users are a diverse audience. Consider recruiting on Pinterest if you’re hiring:

  • Women: Most Pinterest users are women, making it a good place to source more female candidates.
  • Millennials: Like most social networks, Pinterest is popular with millennials. Half of U.S. millennials use Pinterest, according to the site.
  • Parents: If you offer parental leave or child-care facilities, Pinterest is a good place to promote them. According to Pinterest, seven out of 10 U.S. mothers and 1 in 3 U.S. fathers use the platform.
  • Creatives: Pinterest is uniquely visual, so it’s a great place to look for portfolios of photographers, architects, designers and travel and fashion professionals.

How to set up your Pinterest account

Setting up a business profile on Pinterest is easy and free. Here’s a step-by-step overview:

  1. Visit Pinterest for Business and click “Join as a business.”recruiting on Pinterest | Join as a business
  2. Fill out your company’s details, including your company name, email and business type.recruiting on Pinterest | create a business account
  3. Click “Create account” after you read the Business Terms of Service, and you’re all set.
  4. Edit your profile when you’re logged in:recruiting on Pinterest | edit your profile
  • Upload a picture: Use your company’s logo to make your business easily recognizable.
  • Choose a username: Make sure it’s “www.pinterest.com/company_name” to make it easy for candidates and customers to find you. Otherwise, the default username might be something like “www.pinterest.com/company_name1234.”
  • Add your ‘about you’ details: Add a description of your company using a maximum of 160 characters.
  • Add your location: Identify your office location(s).
  • Add a link to your website: Enter and confirm the URL of your corporate website, where people can learn more about your company.

Note that if you’re already using Pinterest with your personal account, you will need to log out before creating a Business profile. Or, you can convert your personal account to a business profile to maintain your pins, boards and followers.

How to recruit on Pinterest

Introduce your teams

Candidates want to learn about your position through potential colleagues. Share pictures of employees at work or ask employees to describe their job in short videos. You can also create one board for each department to give more specifics about how different teams work.

  • Sodexo, a French food services and facilities management company, has designated boards for various departments.

recruiting on Pinterest | Sodexo example

 

  • Cosmetics company L’Oréal presents its offices in different locations.

recruiting on Pinterest | L'Oreal example

Promote your perks and benefits

Create boards that showcase benefits you offer or ask your employees to describe their jobs in their own words.

 

Post your job openings

Advertise your job openings on Pinterest and provide links to your careers page. Use images and videos to describe what skills you’re looking for in candidates.

  • Carousel Consultancy, a London-based recruiting firm, created a board for its Social Media Community Manager & Blogger position. In this board, candidates get an overview of the role and learn how to apply.

Boost your employer brand

Beyond displaying your products and services, Pinterest can help you show potential candidates what working at your company looks like. Use Pinterest to share company events and moments of your daily work life.


 

Describe your company values

Use visual aids, like videos, images and infographics on Pinterest to illustrate your company values. This will help you attract candidates who are a culture fit.

 

  • EY, a global consulting and accounting firm, has created a board about its inclusive workplace and initiatives that promote diversity.

Share career advice

On your Pinterest business account, share content that’s relevant to your candidates, like career tips. Here are some examples:

 

  • Asana, a software company that creates a team productivity tool, shares career-related articles that are likely to appeal to potential candidates and also help new hires onboard.

 

When building your Pinterest recruiting strategy, keep in mind that Pinterest’s strengths lie in its content-sharing features. Focus on creating a business page that reflects your company culture. A mix of appealing, genuine and useful pictures and videos will help attract candidates you want to hire.

The post How to recruit on Pinterest appeared first on Recruiting Resources: How to Recruit and Hire Better.

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How to build a social media recruitment strategy: An FAQ guide https://resources.workable.com/tutorial/faq-social-media-recruitment-strategy Thu, 03 Aug 2017 19:11:30 +0000 https://resources.workable.com/?p=20952 Here’s everything you need to know about how to use social recruiting to build a strategy that meets your hiring needs: Intro to social media recruitment: Analyzing the data What are the most popular social media networks for recruiters? What are the most popular social media networks among job-seekers? What are some compelling social media […]

The post How to build a social media recruitment strategy: An FAQ guide appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Here’s everything you need to know about how to use social recruiting to build a strategy that meets your hiring needs:

Intro to social media recruitment: Analyzing the data

  • What are the most popular social media networks for recruiters?
  • What are the most popular social media networks among job-seekers?
  • What are some compelling social media recruiting statistics?
  • What percentage of companies are using social media for recruitment?
  • What are the advantages to using social media for recruitment?
  • What are the disadvantages of social media recruitment?
  • What are the benefits of using social media to post and advertise jobs?
  • How should companies get started using social media for recruiting?
  • Are there legal issues to consider when using social media for recruiting?

Social media recruiting: Networks, sites and strategies

  • What social media networks are most effective for recruiting?

LinkedIn

  • How can I use LinkedIn to find candidates?
  • How do you build a social media sourcing strategy on LinkedIn?
  • What are some social media sourcing mistakes recruiters make on LinkedIn?
  • What are some benefits of using LinkedIn to recruit candidates?

Facebook

  • How can I use Facebook to find candidates?
  • How do you build a social media sourcing strategy on Facebook?
  • What are some social media sourcing mistakes recruiters make on Facebook?
  • What are some benefits of using Facebook to recruit candidates?

Twitter

  • How can I use Twitter to find candidates?
  • How do you build a social media sourcing strategy on Twitter?
  • What are some social media sourcing mistakes recruiters make on Twitter?

Other networks

  • What are some underused social recruiting sites?
  • How can I use some underused social recruiting sites in my social media sourcing strategy?
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Social media sourcing: Tools, training and process

  • What are the keys to a successful social media recruiting strategy?
  • How does employer brand help social recruiting?
  • What are some of the best social media recruitment tools?
  • What are the best social media sourcing strategies?
  • What are some examples of the best social media recruitment campaigns?
  • What are the most common social media sourcing mistakes?
  • Should I use social networks to advertise job openings?
  • Who should create a social media recruiting strategy within an organization?
  • At what stage of the recruitment and hiring process should recruiters use social media?
  • How can recruiters use social networks to screen candidates?
  • Where can I find training courses for recruiting with social media?
  • Where can I find presentations or conferences on social media recruiting?

Intro to social media recruitment: Analyzing the data

What are the most popular social media networks for recruiters?

LinkedIn, Facebook and Twitter are the most popular social networks for recruiters. Google+, YouTube, Instagram and Pinterest are runner-ups, but are still strong niche recruiting options.

Here’s the breakdown by popularity, according to a 2015 Society for Human Resources (SHRM) study that surveyed recruiters:

  1. LinkedIn (96% of recruiters surveyed indicated they used LinkedIn)
  2. Facebook (66% of recruiters surveyed indicated they used Facebook)
  3. Twitter (53% of recruiters surveyed indicated they used Twitter)
  4. Google+ (12% of recruiters surveyed indicated they used Google+)
  5. YouTube (11% of recruiters surveyed indicated they used YouTube)
  6. Instagram (7% of recruiters surveyed indicated they used Instagram)
  7. Pinterest (3% of recruiters surveyed indicated they used Pinterest)

It’s clear that most recruiters use social networks to hire. According to data from Social Media Strategies Summit, 78% of recruiters have hired through a social network. Here’s where they’re doing most of their hiring:

  • LinkedIn: 92% have hired at least once through LinkedIn.
  • Facebook: 24% have hired at least once through Facebook.
  • Twitter: 14% have hired at least once through Twitter.

LinkedIn is recruiters’ preferred network to source. However, data suggests more job-seekers are active on Facebook. The Social Media Strategies Summit data shows that:

  • Recruiters prefer LinkedIn, job seekers prefer Facebook: Recruiters are more active on LinkedIn (94%) than job seekers (36%), while the opposite is true for Facebook, with 65% of active recruiters and 83% of active job seekers.

What are the most popular social media networks among job-seekers?

Facebook is the most popular social media network among job-seekers, followed by Instagram, LinkedIn and Twitter, according to a U.S. survey by the Pew Research Center (2016). Here’s the percentage breakdown of all major networks:

  1. Facebook: 79% of people online are active Facebook users, despite age and gender.
  2. Instagram: 32% of people online are active Instagram users.
  3. LinkedIn 29% of people online are active LinkedIn users
  4. Twitter: 24% of people online are active Twitter users.

Aside from personal networking, people also use social media to find and research jobs. According to Pew research on social media users’ job-seeking habits:

  • More than one-third use social media to look for or research jobs;
  • one in five applied for a job they first found out about on social media;
  • and 13% say information they posted on their social profiles helped them get a job.

What are some compelling social media recruiting statistics?

According to a Society for Human Resources (SHRM) study (2015), companies use social media recruiting to:

  • Build employer brand: 77% aim to boost their employer brand and recognition.
  • Save money: 55% found social recruiting to be less expensive than other recruiting methods.
  • Source candidates by location: 51% use social networks to recruit candidates in specific areas.
  • Increase candidate diversity: 33% use social media to find candidates in traditionally underrepresented groups (e.g. women, minorities and veterans.)

The same research reveals how companies use social recruiting:

  • About nine out of 10 companies use it to post their job ads on social networks.
  • Three out of four companies use it to communicate with potential candidates and source passive candidates and active candidates.
  • More than half of the companies encourage employee referrals through social platforms.

Here are reasons why companies don’t experiment with social recruiting:

  • Legal and privacy issues. Just under half of companies (46%) are concerned about legal and privacy issues, although the percentage has dropped in recent years (From 52% in 2013 to 46% in 2015.)
  • Lack of time. The same percentage of companies (46%) claim that HR staff don’t have enough time to use social media for recruiting in addition to other recruitment methods.
  • Lack of knowledge. Just under one out of five companies (18%) indicated lack of knowledge and skills as reasons for why HR staff don’t use social media for recruiting.

What percentage of companies are using social media for recruitment?

Most companies (84%) use social media to recruit candidates, according to a 2015 study by the Society for Human Resources (SHRM).

Out of the companies that use social recruiting:

  • 81% indicate it’s one of their many recruiting tools.
  • 5% say it’s their primary recruiting method.

Out of the companies that don’t use social recruiting:

  • 9% plan to use social media recruiting methods in the future.
  • 5% never plan to incorporate a social media recruiting strategy to their hiring process.
  • 2% claim to have used social recruiting in the past but don’t plan to use it in the future.

What are the advantages to using social media for recruitment?

Using social media for recruitment:

  • Increases job visibility. When you only advertise your jobs on job boards and your careers page, you limit your outreach to people who are actively searching on these channels. Jobs ads on social media have greater reach because they’re visible to a larger audience that may include passive candidates.
  • Lets you advertise your jobs to your audience. Instead of casting a wide net, you can narrow down your search – and potentially your costs – by going where your desired audiences are with targeted job ads. For example, Facebook’s paid ads help you find candidates by location, and LinkedIn’s sponsored ads help you get in front of candidates with the skills you’re looking for.
  • Improves employer branding. Social media gives you the tools to promote your company culture and showcase your current employees. Give candidates a glimpse of what it’s like to work for your team. Good brands prompt more candidates to apply for open roles.
  • Provides better insight into candidates’ profiles. Social profiles capture the bigger picture. They reveal more information about candidates’ skills (e.g. communication abilities) and professional interests (e.g. conferences they attend.)
  • Helps you connect with passive candidates. People who aren’t actively looking for a new job opportunity are can learn about your open roles if you approach them on social networks.

What are the disadvantages of social media recruitment?

Despite being a powerful hiring technique, social media recruitment has limitations. Here are a few:

  • Its content is ephemeral. Social media broadcasts what’s “happening now,” which means your posts have a short shelf-life. To be at the top of potential candidates’ newsfeeds, frequently update your status and take advantage of current social media trends.
  • It requires thorough sourcing. Not all the content you find on social profiles will apply to your job. If you’re using social sourcing to screen candidates, dig deeper than first results to find useful information relevant to your open roles.
  • It’s time-consuming. To use social networks for recruitment, you have to invest time to network and build relationships with potential candidates before contacting them for a job opportunity.
  • It comes with legal risks. Social profiles give you access to information unrelated to the candidate’s professional background (e.g. race or marital status) and may create unconscious bias during the hiring process. Evaluate only job-related information when you’re screening candidates on social networks.
  • It’s not always well-received by candidates. Though candidates may expect a recruiting email for a job opportunity, they may be caught off-guard by messages on social networks. Refrain from being intrusive when you personalize your messages to passive candidates.

What are the benefits of using social media to post and advertise jobs?

Here are the benefits of posting and advertising your job openings on social media:

  • You reach diverse audiences. Social media demographics prove that people of different ages, nationalities and backgrounds are active on social networks. Recruiters can reach out to them by building effective social media sourcing and recruiting strategies.
  • You reduce time-to-fill. By using more job advertising channels for your open roles, you increase your chances of finding qualified candidates faster.
  • You make it easy for employees to refer candidates. Companies can benefit from the various posting and sharing options that social media sites offer. Current employees can share job openings with friends or simply post job ads on their personal feeds to increase visibility.
  • You can get creative with job posts. Social media job posts don’t have to be traditional job descriptions. Include pictures and videos of your workspace, write engaging text to describe the position and add a humorous touch, if it suits your brand.
  • You decrease recruiting costs. Setting up social media accounts and posting your job openings costs less than traditional recruiting, and it allows you to inform people from your professional circle and beyond about open roles at your company.

How should companies get started using social media for recruiting?

Set aside time to get to know each network and plan your recruitment goals and budget. Start with the following research:

  • Learn where your hires come from. This includes tracking your sources of hire. Ask your current employees for tips: Are they members in any professional groups? (e.g. on Facebook or LinkedIn) Use this information to help inform your social sourcing strategy.
  • Figure out what each platform offers. To get the most out of your social media efforts, become an active member of these platforms yourself. Join groups relevant to your industry, start discussions with members and explore social media features.
  • Study successful companies that use social media. Although what works for one company mightn’t for another, you’ll get some interesting ideas on how to get started from other companies. Read case studies and follow corporate accounts for inspiration.

Are there legal issues to consider when using social media for recruiting?

Yes. Social media recruiting is often used as a pre-employment background check. But, candidates’ social profiles contain information unrelated to their careers that may invite bias and legal issues into hiring decisions. These characteristics include:

  • Race
  • Sexual orientation
  • Religion
  • Pregnancy
  • Disability

Also, from May 2018, organisations need to comply with the General Data Protection Regulation (GDPR) when sourcing EU candidates. This means that recruiters shouldn’t be looking for these candidates on non-professional social media like Facebook and they need to inform candidates when collecting their information on social media like LinkedIn.

Based on the Society for Human Resources (SHRM) study (2015), almost half of the companies that choose not to use social media for recruiting did so because they are concerned about its legal and privacy issues.

To reduce legal risks when using social media to recruit:

  • Be aware of (federal, state and/or country) laws. Make sure you understand and follow regulations against discrimination during the entire hiring process. For example, it’s illegal both to ask a female candidate if she plans to have children and to search her social profiles for posts that indicate a pregnancy. Also, ensure you understand and follow GDPR’s requirements when sourcing in the EU.
  • Consult with HR professionals. HR staff are more familiar with labor legislation and can help you reach objective hiring decisions. Ask HR professionals to search online profiles and collect only job-related data. Then, have hiring managers use this data to evaluate candidates’ skills to minimize bias.
  • Hold the hiring team accountable. From initial screening to the final decision, the hiring team should provide feedback on each candidate to the rest of the team and explain reasons for rejection or selection. This way, you’re less likely to reject a candidate based on personal criteria unrelated to the position.
  • Create consistent sourcing procedures. Use the same sourcing methods for all candidates. Look for specific information when scanning online profiles, as you would do with resumes. Spending more time on one candidate’s Facebook page, for example, could lead to a partial hiring decision that disadvantages other candidates.
  • Combine information from various sourcing channels. Not all job seekers use social media for professional reasons. If one candidate just posts funny cat videos on Facebook, this doesn’t make them a goofy employee. Gather information from various places and stick to job-related data to make better judgments.

Social media recruiting: Networks, sites and strategies

What social media networks are most effective for recruiting?

To source, attract and recruit candidates, you need to go where your audience is, which includes some of the most popular social media networks. Here are the top three most effective networks for social media recruiting, and some recruiting features of each:

  1. LinkedIn: Professionals use LinkedIn to share their career history, network, build their brand and search for new job opportunities. When recruiting on LinkedIn, use job posting and application options to speed up the hiring process.
  2. Facebook: The world’s largest social network, Facebook members are diverse in age and background. Recruiters use features like groups and paid job ads to advertise their job openings to their desired audience.
  3. Twitter: Brevity is king on Twitter, a social platform that empowers its members to share posts no greater than 140 characters. Use appropriate hashtags to inform potential candidates about job opportunities, and take advantage of Twitter lists to network with passive candidates.

For EU candidates, please refer to this guidance on using social media for recruiting under the General Data Protection Regulation, or GDPR.

LinkedIn

How can I use LinkedIn to find candidates?

Here are the most effective ways to source candidates on LinkedIn:

  • Search through LinkedIn. Use LinkedIn search filters to scan candidates’ profiles by profession, current and past companies, industry and location. If you upgrade to a subscription account, you gain access to additional filters (e.g. years of experience and seniority level.)
  • Set up notifications. If you have roles that are always open or have longer time-to-hire, use LinkedIn to set up notifications, so that you receive emails with profiles of new qualified candidates who meet your criteria.
  • Use Boolean in your LinkedIn searches. LinkedIn supports Boolean logic for more complex searches. Use appropriate strings to look for specific qualifications and exclude irrelevant results. For example, if you’re hiring for a Senior Sales Manager in Boston, consider this string: “sales manager” AND senior NOT(assistant OR junior) AND Boston“.
  • Join LinkedIn groups. Beyond accessing potential candidates’ profiles, you can search and join LinkedIn groups. Post job ads in HR-related groups, where active job seekers are looking for new opportunities. And join groups relevant to the roles you’re usually hiring for to get access to their member lists.
  • Consider a Recruiter license. With a LinkedIn Recruiter or LinkedIn Recruiter Lite plan, you can use LinkedIn’s advanced search tools to look for candidates who meet your specific criteria. You can also send more InMails to contact passive candidates.

RelatedSourcing on Google: Boolean search for recruiters

How do you build a social media sourcing strategy on LinkedIn?

The following tips will help you build an effective LinkedIn sourcing strategy:

  • Create your company profile. Describe your company, promote your jobs and offer links to your websites or other social media pages. Encourage your current employees to update their profiles and add your company as their current workplace.
  • Consider a Recruiter plan. Unlock more sourcing features with LinkedIn Recruiter or LinkedIn Recruiter Lite. You’ll get access to more profiles and you can send more InMails per month (150 and 30, respectively.) If you’re using Workable as your ATS, you can view candidates’ LinkedIn profile data along with InMails exchanged, all in one place.
  • Connect with past and potential candidates. When you spot interesting profiles, send LinkedIn invitations to connect and introduce yourself. You can also use LinkedIn to stay in touch with past candidates who might be more suitable for a future job opening. Keep track of their career choices, comment on their posts and congratulate them when they make professional achievements.
  • Post your job ads. LinkedIn offers options to help you advertise your job openings. Write compelling job descriptions and list your desired skills. Prompt candidates to “easy apply” using their LinkedIn profiles to speed up the application process.
  • Share your job openings. People from your network – including current employees – may know someone who might be a good fit for your roles. Network by advertising your positions to employees, who might recommend your next hire.
  • Track your analytics. LinkedIn offers analytics of your network’s demographics and the behaviors of your page’s visitors (e.g. number of clicks to your posts.) This data is useful because it helps you understand what kinds of posts and updates drive traffic to your page.

What are some social media sourcing mistakes recruiters make on LinkedIn?

Here are the most common mistakes recruiters make while sourcing on LinkedIn and how to avoid them:

  • Not having an engaging company page. Set up an appealing LinkedIn company page to sell your organization. Include industry-related keywords (but avoid jargon) to attract people who’d be interested in working with you.
  • Relying on your first search results. The first search results are usually the most relevant ones, but other recruiters are likely getting the same results. To stand out from your competition, look beyond the first page and try alternative keywords to expand your options.
  • Not personalizing your communication. Highly-coveted candidates receive many identical templated InMails about “an amazing job opportunity.” To increase your response rates, craft an engaging subject line and personalize your message in a way that shows you did your research.
  • Advertising instead of networking. Go beyond merely posting your job openings to build relationships with potential candidates. Invest some time (e.g. on a weekly basis) to connect with new people, join groups, comment on interesting articles and congratulate your connections for their achievements.
  • Not viewing profiles in private mode. Checking out a LinkedIn profile multiple times might come across as stalking, unless you customize your privacy settings. It’s best to view profiles in private mode (which keeps your identity anonymous) before you decide to get in touch with someone.

What are some benefits of using LinkedIn to recruit candidates?

Despite the popularity of social media sourcing across multiple platforms, LinkedIn is still recruiters’ primary recruiting tool. Here’s why:

  • It’s job-focused. LinkedIn is a professional social network that caters to both job-seekers and employers, which makes it an optimal place to interact with active and passive candidates. People use LinkedIn as their virtual resume and many use it to share their achievements. Members can also either clearly state they’re seeking new job opportunities or subtly let recruiters know they’re open to being contacted.
  • It’s recruiter-centric. LinkedIn designs features that facilitate recruiting. With LinkedIn Recruiter licenses, HR professionals gain access to greater numbers of candidate profiles and can send more direct messages (InMails) to people they’re not connected with.
  • It’s candidate-friendly. The “Apply with LinkedIn” option under a job ad makes it easier for candidates to apply for a job at your company, as they won’t have to manually enter their career history, education and contact details. All they need is an updated LinkedIn profile. This feature speeds up the application process and improves candidate experience.
  • It’s referral-friendly. Recruiters aren’t the only ones building strong LinkedIn networks – your current employees are, too. Ask them to share your job openings and prompt them to look through their connections to identify potential matches. They could even reach out to their connections if they think someone might be a good fit or share their connections’ contact details with you.

Facebook

How can I use Facebook to find candidates?

Facebook features can help you source candidates. Here are the most useful tools to help you find potential hires on Facebook:

  • Facebook groups. People are more willing to share their personal information online once they find themselves in more private settings, like Facebook groups. For example, if you’re looking for a Web Designer, instead of typing “Web designers who live/work in X”, search groups where designers hang out, like “graphic designers” or “UI/UX designers”.
  • Paid job ads. Instead of posting a job ad on your Facebook company page, reach your desired audience directly with paid job ads. To attract candidates you want, choose from multiple filtering options, like location, college degree or professional interests (e.g. PHP or Google Analytics.)
  • Facebook Search. Use the Facebook Search bar to source candidates by specific criteria (e.g. location or job title.) Make sure to choose the “People” tab when viewing your results. Sample queries include:

social media recruitment strategy | Facebook search

  • Facebook Live. This feature helps you connect with your audience in real-time without using extra apps or video editing software. Ask employees to take part in Facebook Live sessions to introduce themselves, give office tours or simply share casual moments at work to build your employer brand.

How do you build a social media sourcing strategy on Facebook?

With 2 billion monthly Facebook users, it’s likely your next hire is sharing a photo or chatting with their Facebook friends right now. Here’s how you can use Facebook features to recruit candidates:

  • Post job ads. Add job postings to your company’s Facebook page and include links to the application form on your careers page. You could also use paid job ads to attract your desired audience based on specific criteria, like location or professional interests.
  • Share your company culture. Give candidates a glimpse of what it’s like working with you. Share pictures of your offices and company events. Keep in mind that your current employees may also be your best brand ambassadors. Encourage them to share their work experiences on Facebook, or spotlight them on your Facebook careers page.
  • Source passive candidates. Facebook Search allows you to find candidates using filters (e.g. location or job title.) You can also browse and join relevant Facebook groups, where people with similar professional interests gather and share ideas.
  • Network with potential candidates. Dedicate someone on your team as a page manager to respond to people’s questions. Participate in Facebook groups and interact with followers on a regular basis. You could also attract job seekers by sharing career advice and interview tips.
  • Encourage employee referrals. Create shareable Facebook job posts your current employees can easily send to their contacts. People who know their future co-workers are more likely to apply to your open roles.

What are some social media sourcing mistakes recruiters make on Facebook?

Here are the most common social media sourcing mistakes recruiters make on Facebook and how to avoid them:

  • Making biased judgments about candidates. People use Facebook personally and professionally, so they don’t always expect to be found (and judged) by recruiters. Evaluate only job-related information you find and avoid discriminating against potential candidates based on their personal preferences.
  • Failing to build relationships. While Facebook is good for quick communication, it’s best to take the time to invest in long-term, trusting relationships with potential candidates and industry professionals. Engage with people online to build connections for your future hiring needs.
  • Ignoring your brand. Candidates will research you when you reach out to them, so build an attractive corporate Facebook page. Share industry-related content, show off your workplace and reply to comments to show that you appreciate feedback and strive to improve your hiring process.

What are some benefits of using Facebook to recruit candidates?

Facebook is one of the top three channels for social recruiting and for good reasons:

  • It’s a large database of potential candidates. Nearly 75 percent of all adult Internet users are active on Facebook with a mix of men, women, adults between 18 and 29 and people over 65. These people use Facebook to share their professional achievements and seek new job opportunities.
  • It’s job-posting friendly. Facebook can help you advertise your open roles. The Jobs tab feature (available in the US and Canada for now) allows you to create your job post within Facebook by simply using the status updater tool on your company page. Or, if you’re using Workable, a simple integration with your Facebook company page powers the jobs tab automatically.
  • It helps you increase your brand awareness. Studies show that people are more trusting of companies that are active on Facebook and other social media. Having a strong web presence on the most popular social network gives you a competitive advantage and improves your employer brand – all important in attracting talented candidates.
  • It can help you attract more diverse candidates. With its vast membership, Facebook provides the opportunity to reach candidates from all over the world. Build a diverse pipeline by recruiting candidates on Facebook.

Twitter

How can I use Twitter to find candidates?

With 328 million active users per month, Twitter is a solid source of potential candidates. Here are the Twitter features that will help you source candidates:

  • Hashtags. These increase the visibility of your posts. When posting a job ad, use appropriate hashtags (e.g. #bostonjobs and #SaaSjobs) to reach a more niche audience.
  • Advanced Search. This feature lets you look for candidates’ profiles, using criteria like location, profession and hashtags. Use keywords relevant to your industry to find profiles that match your roles.
  • Twitter lists. These lists are curated groups of accounts categorized by topic or interest (e.g. attendees at an industry conference.) Boolean search can also help you find Twitter lists for particular fields.
  • Chats. These are group discussions that occur at predetermined times. Use Twitter chats to spot passive candidates who exchange interesting ideas. Consider initiating your own Twitter chat to attract more followers and get a better feel for potential candidates’ concerns.

How do you build a social media sourcing strategy on Twitter?

It can be challenging to build an effective social media sourcing strategy on Twitter because it limits posts to 140 characters. But Twitter is still an effective way to source and engage candidates. Here’s how to get started:

  • Set up your account. Choose whether you will use your company’s official Twitter account or your personal account to tweet. In any case, upload a professional picture and write a descriptive mini bio.
    • Company accounts: If you’re using a company account, you might find it easier to attract more followers who are already familiar with your brand.
    • Personal accounts: Personal accounts, though, may invite more interaction, as people prefer talking to other people rather than corporate accounts.
  • Create engaging content. Good content that’s relevant and relatable will make your Twitter feed interesting and will attract followers. Tweet about current events and news, frequent status updates, links to interesting articles and retweet (RT) influential people. Also, using the “@” to mention other people will invite dialogue on the topics you’re tweeting about.
  • Promote your employer brand. Play to Twitter’s strengths and use it to build your reputation. Showcase employees’ achievements to give you a competitive advantage and a strong employer brand. Promote your events on Twitter: for example, let your followers know you participate in job fairs and invite them to meet you there.
  • Expand your search. Beyond attracting potential candidates to your page, go where they are. Follow conference hashtags to find Twitter users who attend industry-related events. You can also use Boolean search to identify Twitter lists with people who are interested in specific topics.

What are some social media sourcing mistakes recruiters make on Twitter?

Here are some mistakes recruiters make when using Twitter to recruit candidates and how you can avoid them:

  • Not expanding your follower base. If you’re taking your first steps into recruiting on Twitter, invest some time to build a strong network of followers. Posting a job opening on Twitter when your only followers are your current employees may not bring you many applications.
  • Not uploading a photo. Twitter’s default profile picture alienates followers, as they don’t know who they’re talking to. Even if you’re using a corporate account, make sure your page has photos and your posts read naturally (e.g. Use “we” instead of “X company” and ask questions to prompt interaction with followers.)
  • Just posting job ads. Using Twitter as another job board, where you only advertise your openings, doesn’t play to its strengths. Twitter is a place where you can reach out to potential candidates before meeting them in a more formal setting, like interviews. To attract more followers, produce engaging content. Announce company news, share thoughts on industry-related topics, spotlight employees and interact with followers.
  • Low involvement from hiring managers. Your next hire might already be following your hiring managers on Twitter. Ask hiring managers to share your job ads and provide career tips to attract a larger audience of potential candidates.

Other networks

What are some underused social recruiting sites?

LinkedIn, Facebook and Twitter might be the most popular sourcing sites among recruiters, but to step up your social recruiting game, consider non-traditional platforms as well.

Here are some underused social platforms you can optimize to recruit candidates:

  • Instagram: Use hiring-related hashtags to promote your job ads and attract potential candidates. And comment on people’s profiles when they upload work samples.
  • Google+: Join or create Google+ communities to exchange ideas and have direct conversations with professionals from fields relevant to your open roles.
  • Snapchat: Attract potential candidates with non-traditional job ads, using special effects and stickers. As part of your hiring process, ask candidates to send short Snap videos in addition to their application.
  • Reddit: Post your ads on subreddits and engage in discussions with Redditors who’re interested in your company.
  • Slack: Participate in industry-specific Slack communities to share relevant news and build relationships with potential candidates.
  • Meetup: Browse member lists of events to find relevant candidates for your roles.
  • YouTube: Create a channel with employee testimonials and videos that showcase your workspace.

How can I use some underused social recruiting sites in my social media sourcing strategy?

Complement your social media sourcing strategy with some non-traditional platforms. These platforms are not technically sourcing tools, but have features that can help boost your sourcing:

  • Instagram: Comment on candidates’ accounts and promote your job ads with appropriate hashtags.
  • Google+: Find candidates’ online portfolios and resumes and contact them directly (as Google+ links with Gmail.)
  • Snapchat: Use features like special effects and stickers to create job ads and applications that grab potential candidates’ attention.
  • Reddit: Post your job ads and interact with potential candidates in Reddit’s subreddit communities.
  • Slack: Join Slack communities to meet potential candidates from a specific field in a less formal setting.
  • Meetup: X-ray Meetup.com to find members who attend job-related events, without actually having to attend those events.
  • YouTube: Illustrate what working at your company looks like to build a strong employer brand and promote your openings with video job ads.

Social media sourcing: Tools, training and process

What are the keys to a successful social media recruiting strategy?

Here are the keys to building a successful social media recruiting strategy:

  • Use social networks as proactive sourcing tools. Social media sourcing is an ongoing, organized effort to build candidate pipelines. Book specific time slots in your schedule, e.g. 30 minutes per week, to network with people online and start building relationships with potential future hires.
  • Show off your company’s personality. Candidates want to know more about your company, and you can use social media to provide this kind of information. Share photos of your workplace, describe the benefits you offer and introduce your company’s employees. Create social pages that are unique to your company’s culture.
  • Measure your results and readjust. As technology advances and new tools emerge, not all social sourcing strategies will remain successful indefinitely. Measure your results often (e.g. your source of hire for each social network) and experiment with new techniques and platforms.

How does employer brand help social recruiting?

Companies with strong employer brands recruit faster and hire better candidates. These companies make a consistent effort to uphold their reputation on social media sites like Glassdoor, Facebook and Twitter.

Here are ways to strengthen your employer brand to make your social sourcing and recruiting more effective:

  • Promote events: Use your social pages to promote all recruitment events you host or participate in to attract more attendees.
  • Highlight your company: Showcase what a day at your company looks like to attract and hire people who will adapt well to your company culture.
  • Respond to reviews: Respond to every candidate review – positive or negative – on Glassdoor and other social platforms, to show you care about feedback.

What are some of the best social media recruitment tools?

Here are some tools you can use to complement your social media sourcing efforts:

  • Scheduling tools: Automate updates for your social media pages to keep an active online presence around the clock. Software like Hootsuite and Buffer will help you schedule your posts.
  • Analytics tools: Measure your posts’ traffic and engagement (e.g. number of clicks and shares) using social media tracking tools, like Bitly and Google Analytics.
  • Sourcing tools: Gather information from candidates’ social media accounts, including their qualifications and professional interests. People Search aggregates and organizes information from millions of profiles to build complete candidate profiles.
  • Applicant tracking systems: If your ATS integrates with social platforms, like LinkedIn and Facebook, you can advertise your job openings and manage candidates’ applications in one central location, without logging into each platform.

Looking for recruiting software? Workable is the industry leader with recruitment features to find and hire the best candidates. Sign up for our 15-day free trial.

What are the best social media sourcing strategies?

While it’s best to craft the specifics of your social media sourcing strategy based on your company goals and hiring needs, here are some general rules to follow:

Be active in various online communities

Invest in learning how each medium works. Join Facebook groups, engage in Twitter chats and comment on Instagram. Don’t limit yourself to one network. If, for example, you’re looking to hire a designer, scrolling through Behance profiles will only get you so far. Dig deeper and search for designers who hang out in related Slack communities and share their work on Instagram or Pinterest.

Build relationships before you need them

Social sourcing requires thorough research in one or more channels, followed by personalized outreach. This approach mightn’t be effective for positions with limited time-to-fill. So, be proactive. Interact with potential candidates who you feel would be great employees at your company. When you contact them with an open role in the future, they’re more likely to consider, or even refer someone else, if you’ve already established a relationship.

Narrow your search with Boolean and hashtags

Social networks host many members who could be potential candidates, but that can be overwhelming for your recruiting efforts, if you don’t know how to narrow your search. Targeted Boolean search strings will help you search for profiles that meet specific criteria.

For example, this sample Boolean string to source mobile developer candidates targets Twitter users who know Swift and live in Boston:

social media recruitment strategy | boolean search string example

You could also use hashtags to identify people who discuss certain topics or attend industry conferences.

Think like a social media user

If you’re looking through a resume database to find a developer in Boston, you’ll probably use keywords, like “Developer,” “Engineer,” “Software Engineer,” “Boston” and “Boston, MA.” But the same people may describe themselves in their social accounts as “Java enthusiasts” or “Proud geeks” who live in “Narnia” or “Everywhere.” When sourcing through social media, follow trends but also use your imagination.

What are some examples of the best social media recruitment campaigns?

While your social recruiting strategy should reflect your company culture and hiring needs, use success stories from other companies to help inspire you.

Here are some case studies of effective social media recruitment campaigns:

  • Dropbox and LinkedIn: Features like Apply Starters and Open Candidates help Dropbox teams reach out to passive candidates who started filling out LinkedIn applications but didn’t finished them.
  • L’Oréal and Facebook: L’Oréal’s uses its Facebook page dedicated to careers to highlight employees, advertise upcoming Facebook Live events and respond to reviews.
  • Nestlé and Twitter: Nestle’s USA Careers Twitter account is full of personality. Its tweets inform potential candidates about open roles.
  • McDonald’s and Snapchat: The fast food giant is soliciting ‘Snaplications’, 10-second Snap videos, for its first-round screenings.

What are the most common social media sourcing mistakes?

Here are the most common social media sourcing mistakes that recruiters make and ways to avoid them:

  • Stalking instead of searching. There’s a fine line between stalking and sourcing and crossing it can turn candidates off. When looking through candidates’ online profiles, focus on job-related information. Even if you come across personal data, refrain from using it in your recruiting pitches. It can be illegal and invite bias and may make your candidates feel uncomfortable.
  • Not measuring your recruiting results. When building a social media sourcing strategy, find out where your potential candidates are, how they behave online and how to best approach them. Then, you can track metrics, like numbers of sourced candidates from each network and decide whether you need more effective recruiting tactics.
  • Spamming your followers. Conversations on social networks should resemble in-person discussions. Be courteous to candidates and respect their time. Leave genuine comments on their profiles, or express your interest with a personalized recruiting email to introduce yourself and begin building a relationship.
  • Quitting too soon. The fruits of your social sourcing labor will take time to ripen. Don’t lose heart if you try to find qualified candidates once and fail. The more you interact with people online, the more you’ll understand how each platform works and learn the best way to attract potential candidates.

Should I use social networks to advertise job openings?

Yes. Social networks offer many opportunities to advertise your job openings to a broader or more targeted audience. You can post your job ads to niche channels, where most of your potential candidates congregate (e.g. Behance for designers) or make your open roles visible to the type of candidate you want to hire (e.g. with Facebook paid job ads or in private, industry-specific Slack channels.)

Keep your social recruiting strategy well-rounded. Beyond posting jobs, use social networks to establish your employer brand and connect with potential candidates for future openings.

Who should create a social media recruiting strategy within an organization?

Recruiters implement social media recruiting strategies, with the help of the entire organization. That includes current employees, hiring managers, executives and the marketing team.

Recruiters are responsible for creating a social media recruiting strategy. That’s because:

  • They’re usually the first point of contact with (potential) candidates, so they know the best way to approach them both online and offline.
  • They’re familiar with the company’s current and future hiring needs, so they know where to source qualified candidates.
  • They represent the company at recruitment events, so they can better promote these events on social media.

However, a social media recruiting strategy requires organization-wide participation from:

  • Current employees. Current employees can serve as ambassadors, sharing their professional achievements and showcasing their work environment.
  • Hiring managers. Hiring managers can proactively identify qualified people on social platforms, evaluating portfolios or work samples.
  • Marketing department. Marketing staff can offer valuable advice on how to respond to comments and measure results of social campaigns.

At what stage of the recruitment and hiring process should recruiters use social media?

Recruiters can use social media during the first stages of the recruiting funnel and hiring process to:

  • Advertise their open roles.
  • Source passive candidates.
  • Screen and contact candidates.

However, social media recruiting is an ongoing process. Recruiters should use social networks to engage candidates in the long-run by promoting company culture, informing potential candidates about recruitment events and keeping in touch with passive candidates.

How can recruiters use social networks to screen candidates?

Social networks give recruiters access to valuable information about candidate profiles to facilitate their jobs. Social networks help recruiters:

  • Screen candidates. Recruiters use social networks to review online portfolios and resumes, before deciding to call candidates for interviews.
  • Learn more about potential hires. Social networks help recruiters learn more about candidates’ professional interests (e.g. if they attend conferences or participate in side projects.)
  • Evaluate candidate skills. Recruiters can gauge candidates’ communication abilities and creativity skills (e.g. with writing samples) based on the information candidates promote on social networks.
  • Judge culture fit. Recruiters can use social networks to evaluate whether candidates would be a good culture fit.

Where can I find training courses for recruiting with social media?

Training courses, either online or in-person, will help you with the basics of social media recruiting. You can also take advanced courses and certifications to become an authority as a social media sourcer. Here are our picks:

If you prefer to study at your own pace, here are some books on social media recruiting:

Where can I find presentations or conferences on social media recruiting?

Presentations, live discussions and conferences can give you tips on effective social media recruiting from industry experts. Here are some webinars and upcoming events to keep an eye on:

Conference Description When  Where
Social Recruiting Strategies Conference (SRSC)  Recruiters and Talent Acquisition Managers from various industries share best practices. August 2-4, 2017 Austin, TX
ERE Recruiting Conference Keynote speaker Katrina Collier explains how leading companies recruit on social media successfully and provides ideas on how to build your social recruiting strategy. October 16-18, 2017 Minneapolis, MN
#SOSU Europe Presentations focus on HR technology that will help you get faster and better at candidate sourcing. The conference also includes networking activities, workshops and a sourcing hackathon. October 10-12, 2017 Amsterdam, The Netherlands
Social Media Recruiting Made Easy by Monster If you’re taking your first steps with social media recruiting, this one-hour presentation by Monster explains why you should invest in it. Webinar online

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How to attract and hire entry-level employees https://resources.workable.com/tutorial/entry-level-hire Fri, 28 Apr 2017 12:49:52 +0000 https://resources.workable.com/?p=12270 Skilled junior employees support main operations, improve company procedures and offer fresh ideas that contribute to your long-term success. The following tips will help you hire entry-level employees who will add value to your company. Tips for hiring entry-level employees: Recruiting entry-level employees is a challenge. Cast too wide a net with a generic job […]

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Skilled junior employees support main operations, improve company procedures and offer fresh ideas that contribute to your long-term success. The following tips will help you hire entry-level employees who will add value to your company.

Tips for hiring entry-level employees:

Recruiting entry-level employees is a challenge. Cast too wide a net with a generic job ad and you’ll get many irrelevant applications. Alternatively, you might also turn off quality employees who consider the role too junior.

Here is how to employ strategies for hiring entry-level employees:

  • Craft targeted and engaging job ads. Write effective job descriptions that explain duties clearly. List the required skills for the role, instead of focusing on experience. Include perks and benefits and speak to how employees in this position can grow at your company.
  • Attend and host job fairs and career events. Networking with college alumni groups will get you in front of recent graduates and interns. But if you rely solely on colleges, you might miss out on professionals who decided to change careers. Participate in job fairs and host an open house event to connect with potential employees from various backgrounds.
  • Peruse social media and online communities. Go beyond resumes to gain an understanding of junior employees’ abilities. These individuals may choose social platforms to showcase their work, which could include personal side projects relevant to the role. Some examples include:
    • Developers who upload programs on Github
    • Designers who create their portfolios on Behance
    • Writers who post their work on Medium
Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

Interviewing employees for entry-level roles

A poorly written resume from an experienced professional might be unacceptable. But, for junior employees, consider evaluating common resume mistakes on a case-by-case basis. Separate experience from abilities when interviewing entry-level employees by using:

  • Situational interview questions. Opt for hypothetical scenarios that test how employees would use their skills in work-related situations (e.g. “What would you do if you didn’t know how to answer a client’s question?”), instead of behavioral questions that focus on past experiences (e.g. “Describe a time when you managed X project.”) Place value on extracurricular activities like volunteer work and conference attendance that speak to employees’ skills and interests.
  • Skills-based assignments. To make sure your future hires complete their projects accurately and effectively, give them assignments that simulate their main job duties. These tests will reveal how employees apply their knowledge, even if they lack relevant work experience.
  • Group and phone interviews. To quickly evaluate employees and spot potential deal-breakers early on, consider phone screens and group interviews. Keep in mind that junior employees might not be familiar with these interview formats. Explain the process and factor any interview red flags you spot into your assessments.

Onboarding entry-level employees

The first days at a new job involve acclimating to the workspace, getting to know colleagues and learning the role. Entry-level employees are new to hiring and onboarding, so help them:

  • Set up devices and complete HR paperwork. Make sure you provide employees with detailed manuals that explain how to set up their workspace in simple steps. Ask the IT department to check if they properly installed everything they need for the role. Also, be sure to guide them on any tax or ID documents they need to provide to HR.
  • Learn the work culture. Young, inexperienced employees mightn’t be familiar with work habits and may dress unprofessionally without realizing it. A mentor – preferably a member of their team – can teach them how to reply to emails, describe the team’s daily schedule and advise them on the company dress code.
  • Complete their first tasks. It’s normal for entry-level employees to be unsure about their performance. Praise your new hires for their first successes, even if small. Positive feedback will help deflate new-job-jitters and give them the confidence to take on more challenging tasks.

Retaining entry-level employees

Here’s how you can decrease your turnover rate for junior positions:

  • Update job duties. No matter how senior, all employees handle basic tasks from time to time. For entry-level employees, this can become the norm. Make sure to regularly review their duties and assign junior employees advanced tasks when they’re ready to take on new responsibilities.
  • Design career paths. Show your entry-level employees that you’re interested in long-term collaboration by investing in their training. Professional development doesn’t necessarily mean climbing the corporate ladder. Ask your junior employees what they would like to learn more about. Teach them new skills and prompt them to become mentors themselves.
  • Check in regularly. Invite junior employees to participate in weekly or biweekly one-on-one meetings. These frequent meetings will communicate an open-door culture. New employees will feel more comfortable talking to you candidly. These meetings can naturally become places to provide helpful work-related feedback or performance reviews.

Use the following checklist as a guide when recruiting for entry-level roles. Give your junior employees professional development opportunities and they will contribute to your company’s growth in the long run.

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How to recruit on YouTube https://resources.workable.com/tutorial/recruit-on-youtube Tue, 25 Jul 2017 14:58:44 +0000 https://resources.workable.com/?p=19453 YouTube has more than one billion users who watch roughly one billion hours of video every day. For recruiters who want to expand their sourcing techniques, YouTube is a channel worth exploring. Here’s a guide to recruiting on YouTube: How to get started with YouTube recruitment First, create an account. Here’s how: Sign into YouTube.com. You’ll be […]

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YouTube has more than one billion users who watch roughly one billion hours of video every day. For recruiters who want to expand their sourcing techniques, YouTube is a channel worth exploring.

Here’s a guide to recruiting on YouTube:

How to get started with YouTube recruitment

First, create an account. Here’s how:

  1. Sign into YouTube.com. You’ll be asked to provide your Google account or create a new one.
  2. Verify your account by submitting your phone number.

With your account, you can watch and like YouTube videos and subscribe to members’ channels. To upload your own videos and make playlists, you need to create a YouTube channel.

Here’s how to create a YouTube channel for your business:

  1. Go to your Channel Switcher and click “Create a new channel”

    YouTube recruitment | Create a new channel
    Screenshot via YouTube
  2. You’ll be prompted to create a Brand Account. Brand Accounts, unlike personal accounts, can have multiple managers. Fill out the name of your channel (e.g. CompanyName or CompanyName_ Careers) and verify your account. You’ll be asked to provide a phone number.
  3. You can then add or change your channel managers.

You are now ready to start creating content to attract potential candidates on YouTube.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

How to build your employer brand on YouTube

Showcase your work life

Capture a day in the life of employees to help candidates picture themselves on your team. Offer an inside look: produce a video office tour, show viewers what kind of technology your teams use and mention the perks you offer.

Dropbox illustrates its company culture and employee benefits through this puppet-themed video:

Use employee testimonials

Give employees a voice in your YouTube videos. Candidates want to hear from them first hand about what working at your company is like.

Starbucks asked employees who work in various positions to share what they like about their jobs:

Be imaginative

Your employer brand is your company’s reputation. Use YouTube to create recruitment videos to show off your company’s personality.

Shopify does this well. It aims to entertain viewers in this video about unusual hiring criteria:

How to improve candidate experience with YouTube

Describe your recruiting process

YouTube videos can help you explain your recruiting process step-by-step. Let candidates know what to expect when they apply for open roles at your company.

Deloitte created a video that describes its application process. It also offers candidates resume and interview tips:

Promote one or more job openings

Complement job descriptions with videos that explain what each role entails. You can add YouTube links or embed videos in your job ads.

Here’s how P&G employees describe the role of the Assistant Brand Manager:

Explain your company values

Improve candidate experience and reduce time-to-fill by being transparent about what you value in employees. Emphasize the qualities that make your company and its employees unique.

Pinterest uses this video to explain its mission and describe its diverse groups of employees:

How to find potential hires using YouTube

Source candidates on YouTube

In addition to uploading your own recruitment videos, you can use YouTube to source candidates for creative roles. Designers, photographers and videographers use YouTube to upload portfolios and video tutorials. These work samples can help you screen passive candidates.

Your filtering options may be limited (e.g. you can’t search by location with YouTube’s search function), but most professionals include their contact details and links to social media pages in their YouTube accounts.

Also, look for relevant YouTube channels to watch potential candidates’ full video libraries. Here are the first results that show up when searching for Logo Designer channels:

YouTube recruitment | candidate sourcing logo designers
Screenshot via YouTube

Invite applicants to submit videos

When you’re hiring for creative or sales roles, prompt candidates to submit video applications using YouTube. By doing so, you’ll be able to:

  • Test their presentation skills.
  • Learn more about their qualifications and background.
  • Understand why they’d like to work with your company.

Busabout, a travel company, invited candidates who wanted to work as Video Producers to pitch their skills through a short video. Here’s an application they received:

Attract your audience

Create videos that speak to specific candidate groups. For example, a video that describes how your engineering team works or what you’re looking for in salespeople will resonate with potential applicants. Upload each video to your careers page and relevant online communities (e.g. Facebook groups for engineers.) Also, a YouTube live streaming session will help you promote your recruitment events in real time.

Slack aims to attract future interns with this video:

YouTube recruitment do’s and don’ts

Here are a few suggestions to build an effective recruiting strategy on YouTube:

✗ Don’t force content

Your videos and your employee testimonials should be as genuine as possible. Candidates want to get a realistic view of your company and can sense a staged performance.

✗ Don’t create long videos

To hold your audience’s attention, keep your videos short and sweet. One to four minutes is plenty of time to get your message across effectively.

✔ Do include links to your websites

At the end of your video, provide links to your careers page where potential candidates can apply for your open roles. Also, include links to your social media pages in the video’s description.

✔ Do ask for professional help

If video-editing is not your expertise, consult professionals who can create engaging videos for your company. Alternatively, use YouTube Video Editor or editing software like VSDC and Lightworks to achieve better results.

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The 3 dos and don’ts of remote time tracking for you to know https://resources.workable.com/tutorial/the-3-dos-and-donts-of-remote-time-tracking-you-need-to-know Wed, 22 Jul 2020 14:00:22 +0000 https://resources.workable.com/?p=75831 For some business owners and managers, this could trigger a trust issue that revolves around one important question: “How do I know my employees are working while they’re on the clock if I can’t physically see them?” The concern is valid. Time wastage due to non-work-related tasks has been a perennial problem even when managers […]

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For some business owners and managers, this could trigger a trust issue that revolves around one important question: “How do I know my employees are working while they’re on the clock if I can’t physically see them?”

The concern is valid. Time wastage due to non-work-related tasks has been a perennial problem even when managers are in the same building as employees. According to a Salary.com survey, 89% of employees have admitted to wasting time at work, with the top 10% wasting three or more hours each day.

It comes as no surprise, then, that several of the top concerns of owners and managers about employees transitioning to remote work are related to how employees spend their time at work. Concerns include reduced employee productivity, reduced focus, task completion rate, and work-life conflict.

OwlLabs survey: https://www.owllabs.com/state-of-remote-work/2019
Image source: https://www.owllabs.com/state-of-remote-work/2019

The solution to this problem may seem obvious: time tracking software. It’s not a new technology. Both co-located and remote teams have used it for years. Yet, the debate about whether time tracking is a boon or bane has been going on since the technology was invented.

As with any other technology, the benefits and perils of remote time tracking lie in the details of its implementation. The technology isn’t inherently good or bad. Your time tracking outcomes will depend on how well you use it.

To help you get the best results from tracking with your remote team, outlined below are the dos and don’ts of remote time tracking in three key areas of productivity and performance management.

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1. Initial implementation

Don’t: shock your employees with a sudden rollout

Whether or not the transition to a work-from-home arrangement is the reason that prompted you to implement time tracking, make sure not to drop the news on your team like a brick. Any change you introduce needs to follow a specific set of steps for it to be accepted. This includes remote time tracking.

As explained by project manager Michal Bielak, “Don’t just gather your team members in a room one day and say, ‘From now on, we’ll be using this IT time tracking software to see how your work’s going. Click here, now click there, perfect, thanks, the meeting’s over’ — that is, unless you want to bump into a group of gossipers every time you go to the kitchen. People want to be treated fairly: if you introduce some changes, explain the rationale behind it.”

Do: conduct a Time Tracking 101 with your team

Instead of a sudden, out-of-the-blue implementation, notify employees well ahead of time and explain the importance of time tracking to them.

Then, get them up to speed with the software well in advance and teach them everything they need to know about the time tracking system you’re about to introduce. The time you invest in doing this prep work will result in better utilization and a higher level of appreciation for time tracking among your employees.

Below are the key areas you need to cover when doing a time tracking 101 with your team:

  • The tool/platform/technology that you will use for remote time tracking
  • The activities/tasks you will track
  • How the time tracking data you collect will be used
  • Privacy protection measures you will put in place
  • The benefits of time tracking for your team
Image source: https://richtopia.com/effective-leadership/benefits-of-time-tracking

2. Employee management

Don’t: use time tracking to micromanage

It’s very easy for managers of newly transitioned remote teams to fall into the trap of micromanagement and to use time tracking to do it. Managers can abuse the capabilities of time tracking software to monitor every minute detail of how employees are spending their work hours.

Some may even use the additional features of time tracking technologies such as screenshots and geofencing to implement a “Big Brother-like” surveillance over their teams.

Do: use time tracking to foster accountability

To address micromanagement, you must understand where the desire to micromanage stems from. Most of the time, it’s the fear that your employees might not be doing the work they’re supposed to be doing during the hours they’re supposed to be doing it. This can lead to resentment and resistance from employees.

Instead of using time tracking to create fear among your employees that you’re watching their every move, empower them to foster a sense of accountability. Give them the leeway to track and manage their own productivity.

Of course, you will still use the data gathered using time tracking to make informed and smart decisions about performance management and employee engagement. However, the ultimate goal is to use time tracking as a tool to enable your team members to be constantly cognizant of their performance and productivity.

3. Time tracking structure

Don’t: leave procedures up to your team

One of the primary goals of time tracking is to generate reports that you can use to help your team meet both productivity and business goals. This won’t be possible if there’s no uniformity in how your team members track their time. While you want to make it as easy as possible for your employees to record their time, you also don’t want time tracking to lack structure.

For instance, one of the common pitfalls of time tracking is the lack of naming conventions, a common problem in project management. Without uniformity in naming protocols, you won’t be able to determine whether resources are allocated properly to tasks and projects. It can also affect how you charge for billable hours.

Do: provide clear and simple guidelines

Even the most sophisticated time tracker will fail if you don’t implement clear and easy-to-follow guidelines. Below are a few of the questions your remote time tracking manual should answer:

  • What tasks/projects should be tracked or not tracked?
  • How should time entries be recorded?
  • How should tasks/projects be categorized?

Having clear and straightforward guidelines is a key time-tracking best practice that shouldn’t be ignored. When tracking remote team time, make sure you have documented procedures in place to make it as seamless as possible.

Making remote time tracking work for your team

Time tracking is a pretty straightforward concept, but its implementation is an intricate process. Following the gold standards and avoiding the pitfalls in your time tracking system’s initial rollout, in employee performance management, and in providing a structured time tracking methodology will create a solid foundation for remote team time tracking.

If you do decide to make remote work your company’s “new normal,” you will discover iterations to these do’s and don’ts and come up with your own time tracking best practices for your team.

Dean Mathews is the founder and CEO of OnTheClock, an employee time tracking app that helps over 9,000 companies all around the world track time.

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ChatGPT for executive onboarding: hiring the big shots https://resources.workable.com/tutorial/chatgpt-for-executive-onboarding Thu, 14 Sep 2023 19:53:15 +0000 https://resources.workable.com/?p=90499 A ship can’t sail without a captain, a restaurant can’t deliver food without a head chef, and a business can’t run without an executive running the ship. The executive embodies the visionary, the manager, and the technical specialist – the three personalities that are needed for a business to succeed. They’re central to the functioning […]

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A ship can’t sail without a captain, a restaurant can’t deliver food without a head chef, and a business can’t run without an executive running the ship.

The executive embodies the visionary, the manager, and the technical specialist – the three personalities that are needed for a business to succeed.

They’re central to the functioning and future success of your business. Executives are hired and fired based on the revenue they bring to the organization.

That’s why when a new executive joins your core leadership team – be it a CMO, a CFO, or a COO – effective executive onboarding is a must-have strategic necessity, even more so than normal onboarding.

Related: CEO vs. COO: What’s the difference? and CEO vs. CFO: What’s the difference?

Traditional onboarding methods often miss the mark when it comes to getting new executives up to speed. They’re time-consuming. They’re tedious. They lack a personal touch. They’re inefficient.

Here, ChatGPT can be a transformative tool for modernizing your executive onboarding and positioning your business for future success.

Let’s dive into how a ChatGPT-guided executive onboarding process differs from traditional methods, and offer a step-by-step guide on how you can use ChatGPT in your executive onboarding plan.

Traditional vs. ChatGPT-enabled executive onboarding

ChatGPT and AI tools have their own limitations, but their benefits far surpass those of more traditional methods of onboarding.

With ChatGPT’s help, executives can frame their decisions, explore possibilities, and think of alternatives they may have missed otherwise. A recent article by Harvard Business Review explored how ChatGPT can help executives make better decisions.

Forward-thinking executives and business leaders embrace new ways of doing things and then adapt them if they improve on the old methods.

An onboarding plan made with ChatGPT improves on more conventional onboarding methods in several ways:

1. Increased efficiency

ChatGPT can streamline your executive onboarding plan and free up valuable time for your HR team.

Traditional onboarding involves a mountain of paperwork and often grueling manual effort, a waste of your HR team’s resources.
The traditional method is also much more prone to human error and subjective bias.

2. Personalization

ChatGPT can create a personalized onboarding experience tailored to each executive’s needs and role – like a personalized concierge or onboarding assistant you only have to pay $20 a month.

In contrast, traditional onboarding fits all of your new executives in a box. It gives your bright and promising new executive talent a more generic and less engaging experience.

3. Scalability

Using ChatGPT for executive onboarding is much more scalable, and is easy to implement whether you’re onboarding one executive or 10.

Having multiple executives join the team at the same time – such as what might happen if your business is in a more advanced stage of growth – just isn’t something that traditional onboarding methods can deal with very well. It can make it hard to give all of them the individual guidance and attention they need. That’s a one-way ticket to stretching your HR team thin.

Traditional executive onboarding ChatGPT executive onboarding
Time-consuming manual processes Automated efficiency
One-size-fits-all approach Personalized experiences
Difficult to scale Easily scalable

How to use ChatGPT for executive onboarding

When a new executive takes the helm, they need to get brought up to speed fast and learn everything they need to know about what’s what, who’s who, and how things get done.

This is a problem with slower and less efficient traditional onboarding methods, which can often leave gaps that make the new executives have to take shots in the dark. A 2020 workplace learning report from LinkedIn showed that 49% of learners don’t have time to learn at work.

Let’s look at some of the ways you can use ChatGPT to expedite this process and bring your new leadership into the fold.

1. Drafting an offer letter

The offer letter is usually the first official document your new executive receives from your company. It sets the tone of their entire experience working together with you, be it months, years, or decades.

This isn’t a problem with ChatGPT, which can automate the drafting process and create a customized offer letter that aligns with your company’s policies and the specific role they’ll be entering into.

Example prompt: “Please generate an offer letter for a Chief Marketing Officer with a starting salary of $200,000.”

Example prompt: “Please generate an offer letter for a Chief Marketing Officer with a starting salary of $200,000.”

Note that you may have to input a few specific, necessary details, like the position, salary, and benefits. Give ChatGPT that input, and let it take care of the rest.

Example prompt: “Please generate an offer letter for a Chief Marketing Officer with a starting salary of $200,000, including the following benefits: comprehensive health insurance, 401(k) with 5% company match, 20% performance bonus, stock options, 25 vacation days, $5,000 for professional development, $10,000 for relocation, and $100 monthly for wellness.”

Example prompt: “Please generate an offer letter for a Chief Marketing Officer with a starting salary of $200,000, including the following benefits: comprehensive health insurance, 401(k) with 5% company match, 20% performance bonus, stock options, 25 vacation days, $5,000 for professional development, $10,000 for relocation, and $100 monthly for wellness.”

2. Creating a mentorship program

Mentorship isn’t just for entry-level rank-and-file employees.

New executives might need a mentor who’s been with the team for longer when they’re first starting – at least while they’re finding their feet and learning the lay of the land.

Where ChatGPT can be an asset in this regard is in creating your mentorship program, in such a way that provides the new executive with guidance, resources, and support they’ll need to succeed in their new position.

Example prompt: ”Suggest a mentorship program outline for a new Chief Technology Officer.”

Example prompt: ”Suggest a mentorship program outline for a new Chief Technology Officer.”

3. Training executives on leadership

Leadership training equips your new executives with the skills and knowledge they need to lead your team effectively and further your company’s strategic goals.

ChatGPT can create personalized leadership training programs after analyzing the executive’s role, career goals, and the company’s strategic objectives.

That way, the leadership training stays relevant but also directly aligned with your company’s business objectives.

Example prompt: “Create a 90-day leadership training plan for a new CFO, whose career goals include streamlining financial operations and leading an IPO. The company aims to achieve 20% YoY revenue growth, expand into new international markets, and reduce its carbon footprint.”

Example prompt: “Create a 90-day leadership training plan for a new CFO, whose career goals include streamlining financial operations and leading an IPO. The company aims to achieve 20% YoY revenue growth, expand into new international markets, and reduce its carbon footprint.”

You can also give them additional resources and pathways for further learning while you’re at it.

Example prompt: “What are some leadership books and resources suitable for this new position?”

Example prompt: “What are some leadership books and resources suitable for this new position?”

4. Create a strategic alignment plan

Your strategic alignment is the compass that your new executive uses to make sure the ship is on course and headed in the right direction.

Give ChatGPT data like the executive’s role, career goals, and the company’s strategic objectives, and it can make a comprehensive strategic alignment plan that outlines how the executive can help the company achieve those goals.

Example prompt: “Draft a strategic alignment plan for a new Vice President of Sales whose responsibilities include overseeing the sales team, setting quarterly targets, and building client relationships. The company aims to increase market share by 15%, launch two new products, and improve customer satisfaction rates.”

Example prompt: “Draft a strategic alignment plan for a new Vice President of Sales whose responsibilities include overseeing the sales team, setting quarterly targets, and building client relationships. The company aims to increase market share by 15%, launch two new products, and improve customer satisfaction rates.”

You can also give them some KPIs to use as benchmarks for their success. A prompt you can follow up with may be:

Example prompt: “List key performance indicators for this position.”

Example prompt: “List key performance indicators for this position”

5. Building networks

If you want to build a million-dollar business, you need to shake 10 million hands.

In the realms of entrepreneurship in business, who you know is often more important than what you know. Networking is key for savvy executives who want to build professional connections – both in and out of your organization – that add value to the team.

Here, ChatGPT can be useful for:

Internal networking

Identifying key departments and teams that the executive can connect with.

Example prompt: “List internal teams that a new General Manager should meet in the first month at a SaaS company focused on HR solutions.”

Example prompt: “List internal teams that a new General Manager should meet in the first month at a SaaS company focused on HR solutions.”

External networking

Web-enabled ChatGPT-4 (using plugins such as VoxScript and Wolfram) can recommend industry events and conferences where the executive can meet potential partners or clients.

Example prompt: “Suggest networking events for a new Chief Human Resources Officer.”

Example prompt: “Suggest networking events for a new Chief Human Resources Officer.”

6. Performance tracking

After a few months have gone by, at some point it’ll be time to sit down with the new executive and have a chat about how things are going.

You, the executive, and maybe one or two other members of the leadership team will sit down together at a conference table or a Zoom call to measure the executive’s success against the KPIs outlined in previous stages of the executive onboarding process.

You can use ChatGPT to simplify this process by making your generating performance review templates for the new executive’s role.

Let’s say you need a list of customized KPIs. You could have ChatGPT generate the list of KPIs for you based on the executive’s role and the company’s objectives.

Example prompt: “Generate KPIs for a Chief Financial Officer focused on cost reduction and revenue growth.”

Example prompt: “Generate KPIs for a Chief Financial Officer focused on cost reduction and revenue growth.”

Then, once you have those KPIs, you can use them to track the executive’s performance during their quarterly review.

Example prompt: “Create a performance review template for a new Chief Financial Officer.”

Example prompt: “Create a performance review template for a new Chief Financial Officer.”

7. Compliance and legal training

Ambition, vision, and motivation are all well and good. However, they need to be kept in check by a strong integrity so that the company stays on the right side of the law, and stays committed to doing the right thing.

The consequences of violating industry violations and upholding contractual obligations can be severe – even brutal – but what kind of executive has the time to sift through piles of legal documents?

ChatGPT can create your compliance checklists and review legal documents for your executive. The executive can then use these briefs to make sure your organization is legally compliant.

In the long run, this can save the executive much of their valuable time, and minimize the likelihood of causing expensive legal errors.

Example prompt: “Create a compliance checklist for a new executive in the healthcare industry.”

Example prompt: “Create a compliance checklist for a new executive in the healthcare industry.”

ChatGPT can also give you advice on legal documents to review before the new executive starts their new role, based on their industry.

It’s important to know though that ChatGPT is not a legal expert, and only serves as a place to start. You’ll want to have any templates it creates reviewed by professional legal counsel to ensure it’s accurate and in line with your industry’s regulations.

Example prompt: “Generate a list of legal documents a new executive in a fintech startup needs to review.”

Example prompt: “Generate a list of legal documents a new executive in a fintech startup needs to review.”

Use ChatGPT to get your best and brightest up to speed

Integrating ChatGPT into your executive onboarding process can address the limitations of traditional onboarding methods. It just doesn’t help you onboard new executives faster, it helps you do it smarter, more effectively, and more strategically.

Build ChatGPT into your onboarding plan for executives together with Workable’s onboarding tools, and create a bigger, brighter, better leadership team.

For more ways you can use ChatGPT in your HR processes, check out our series of ChatGPT tutorials.

The post ChatGPT for executive onboarding: hiring the big shots appeared first on Recruiting Resources: How to Recruit and Hire Better.

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7 careers page best practices to boost your employer brand https://resources.workable.com/tutorial/careers-page-best-practices Tue, 13 Apr 2021 12:53:04 +0000 https://resources.workable.com/?p=79320 But are you thinking about the top careers page best practices? First things first, think about the careers page from a candidate’s perspective. Imagine you’re looking for a job. The usual way you’re doing it is combing the jobs in LinkedIn, Indeed, Monster, what have you. You’re also surfing online, consuming interesting stuff, and at […]

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But are you thinking about the top careers page best practices? First things first, think about the careers page from a candidate’s perspective. Imagine you’re looking for a job. The usual way you’re doing it is combing the jobs in LinkedIn, Indeed, Monster, what have you.

You’re also surfing online, consuming interesting stuff, and at one point, you’re looking at a company’s website and thinking, “These folks look pretty cool. I like what they’re doing. I wonder if they’re in the market for someone like me.”

So that’s when you gravitate to their careers page. It’s one thing to want to work at a company because you like their product or service, or they specialize in your area of expertise, but it’s another thing to want to work at a company because they seem like an amazing place to work and they feel like an amazing fit for you.

Careers page best practices for your employer brand

As an HR professional and employer, that’s why you need to double down on your careers page best practices. Here are seven core elements you need to think about when building a careers page that will attract the attention of even the most seasoned (and jaded) jobseekers:

1. Add employee testimonials

When you shop online, do you look at the reviews before making a purchasing decision? Have you ever bought something or watched a movie/TV show because a friend or family recommended it? The answer to both is likely “yes”.

The same thinking applies for your careers page. Candidates often read up on company reviews on Glassdoor or Indeed when thinking about applying for a job. If you include a few friendly employee testimonials in your careers page, it’ll make an impact on their impression of you.

Workable’s own careers page has several high-quality testimonials from employees who have worked at Workable for years. They’re outlined nicely in our first example of careers page best practices.

Workable careers page best practices

Screenshot: https://apply.workable.com/careers/

2. Put your “About Us” at the very top

You want candidates who want to work for you. One way of motivating them is telling them up front who you are and what you’re all about. An aspiring programmer looking to play a role in disrupting the existing framework of their industry won’t necessarily apply for a developer job at a traditional financial institution, but will jump through hoops for an opportunity in a cool fintech startup.

Likewise, a seasoned programmer looking for more stability and predictability in their working environment will be more interested in a role at a legacy organization with tried-and-true workflow systems.

Don’t make your candidates look for that information. Put it right in front of them, right on the page itself, and right at the very top.

GetResponse does exactly this, with two short, punchy paragraphs above the fold detailing who they are and what they do, in just 65 words. Sixty-five words! That gives the candidate all they need to know to make a quick decision on whether to apply for a role with this marketing SaaS company.

GetResponse careers page

Screenshot: https://apply.workable.com/getresponse/

3. Add your company’s mission, vision and values

A widely-publicized Glassdoor survey in 2019 found that a company’s mission and culture are valued more than compensation for many candidates. Plus, the vast majority of jobseekers take mission and culture into account when applying for a job.

As the lines between work and home continue to blur after the paradigm-shifting events of 2020, it’s become more important than ever for candidates that their prospective employer’s vision and values align with their own. So, including your company’s mission, vision and values in your careers page will not only help candidates decide if you’re the right fit for them, but also attract candidates who are personally motivated to play an active role in your overall mission.

Boost your brand

Attract talent and boost applications with Workable’s careers pages that put your brand and jobs in the spotlight.

Start building

That can be a powerful differentiator beyond the elements of candidate attraction such as salary, benefits, work flexibility, and other standard perks.

Soho House & Co.’s careers page includes their mission and values with special emphasis on what they describe as the “guiding principles” that drive them. By listing five simple, yet powerful, values – curiosity, inclusivity, connection, passion, respect – they make it clear who they are, the kind of team that they are, and what they’re committed to as an organization.

Soho House careers page

Screenshot: https://careers.sohohouse.com/

4. Include details about benefits and perks

Yes, benefits and perks are powerful attractors for candidates when applying for a job. Candidates want to know what they’re getting out of the job on top of the standard salary. There are numerous kinds of benefits, including insurance, paid time off, work flexibility and location, bonuses and awards, training programs, and even company getaways and free lunches.

Be sure to include a breakdown of the important benefits and perks your company offers that set you apart from the next employer. Again, Workable does this in its own careers page.

Workable careers page - benefits

Screenshot: http://careers.workable.com

5. Add photo and video elements

Candidates can be skeptical about what you’re telling them – and they have every right to be. You’re marketing to them, after all. To get around that initial skepticism, add a touch of authenticity with photos and videos in your page.

These can be straight-up employee testimonials, a statement from the CEO, a day in the life of one team in your company, or a demonstration of your product or service in action. Anything that can give the candidate a visual dive into what it would be like to work for you.

Every company is comprised of individuals working together – photos, videos and any other visual element can be powerful tools to convey that personality to your candidates.

TrueLayer does this masterfully. The fintech organization balances out the very professional photos with organic images. Scrolling down, you run across themes important to candidates – in this case, how the company operates in this COVID-19 environment, and images of teams not only working, but interacting socially.

They’ve also supplemented that with links to design and engineering principles as written by their own employees – offering added insight into what kind of people work there and how they approach the work. Check out the fifth of our seven careers page best practices in action:

TrueLayer careers page

Screenshot: https://apply.workable.com/truelayer/

Meanwhile, investment software startup Stockbit embeds this video on their careers page near the bottom, which makes for a more immersive experience.

6. Keep a consistent brand and message

You’ve heard of marketing. How about recruitment marketing? A core element of that is maintaining a consistent brand and message anywhere your audience interacts with your company – in this case, your candidates. That includes your application setup, your interview and scheduling processes, and of course, your careers page.

In fact, your careers page is a core element of candidate attraction. It’s one of the first things a candidate looks at when they come to your site. If your careers page is clunky, has conflicting messages or is inconsistent overall, you need to fix that.

Your brand and message is not just in the language. It’s also in the visual elements – are you using brand colors in your careers page? Is your logo prominently featured? Are the headlines short and snappy and, again, in your company’s official font and colors? Is the text itself tight and concise and informative?

All of those are important. You are marketing yourself as an employer to candidates.

Again, Soho House & Co. presents a great example of a careers page that’s consistent in brand and tone throughout.

7. Ensure a high-quality, eye-catching design

Take two companies’ careers pages, both with all of the above information neatly laid out in front of you. Both companies are also exactly the same in every other way – in their product and service, their location, their benefits and perks, and so on.

The only difference? One company has listed all their information in dry sans-serif font, heavy on the text which makes candidates’ eyes dry out as they read. The other company has eye-catching design that will make an impression even on tired jobseekers, and is designed to guide attention to the important parts in a way that feels natural to the candidate.

Stockbit’s careers page is eye-catching and very scrollable. They’ve taken all of the above careers page best practices and assembled it all into an appealing layout that’s easy on the eye and gives the candidate a quick overview of the company they’re about to apply to.

Careers page best practices for the win

Having an advanced careers page with thoughtful design, digestible information, visual elements, employee testimonials and mission, vision & values is a core element of your overall recruitment marketing strategy. It’s not just about putting your best brand forward – you’re also doing your candidates a favor by making it easier for them to learn about who you are. That level of candidate attraction speaks volumes for your employer brand.

Want to see more great examples? Check out these 10 great careers page examples, and why we love them.

 

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How to attract, hire and retain remote employees https://resources.workable.com/tutorial/hiring-remote-employees Mon, 23 Apr 2018 11:30:59 +0000 https://resources.workable.com/?p=31031 When you’re hiring remote employees, you may come across various challenges, like where to publish your remote positions or how to build your employer brand online. In this guide, we provide tips on how to recruit and hire remote employees, plus guidance to manage and retain them. Hiring remote employees can benefit your organization by […]

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When you’re hiring remote employees, you may come across various challenges, like where to publish your remote positions or how to build your employer brand online. In this guide, we provide tips on how to recruit and hire remote employees, plus guidance to manage and retain them.

Hiring remote employees can benefit your organization by bringing in skills that are scarce in your location. In turn, remote work benefits employees by offering the option to pursue the job they really want, without the need to relocate. But, attracting and retaining remote workers brings its own set of challenges. Find out how to redesign your hiring process to recruit and hire remote employees, then how to effectively manage and retain them.

How to attract remote employees

Build a strong employer brand online

Having a good employer reputation will help you attract and retain qualified people. Local candidates might be easier to reach: they’ve probably heard about your company, know one of your employees or they’ve seen your offices first-hand during the interview process. But, if you’re hiring remotely, candidates have to rely on your digital presence to learn about your company.

Make sure your online presence shows you’re trustworthy, clearly illustrates your culture and helps candidates visualize themselves as members of your team. To achieve this, create informative careers pages and attractive social media accounts that:

Describe your way of working. Remote employees often make their own schedule, but they still want to know what the job entails and what their obligations will be. Explain the level of flexibility you offer and, if possible, give a glimpse into the typical day of most of your employees.

For example, Buffer is a remote-first company and its employees share how they organize their own schedules to achieve work-life balance.

Include employee testimonials. Ask your remote employees to tell their story, what made them choose a remote job and why they stay at your company. These stories will serve as an inspiration for people who are considering an application.

Here’s a YouTube playlist with stories from Automattic employees, who describe their work and what they like about it.

Showcase in-person meetings. If you host annual company all-hands meetings or if your teams occasionally gather and attend conferences, capture and share these moments using photos or videos.

Expensify, that has both in-office and remote workers, organizes a month-long offsite trip every year. Employees get to explore a new country, work together and live a unique experience.

Present the values that define your culture. Every company wants to hire and work with people who share the same values. Be open about what you’re looking for in coworkers and what kind of qualities are most important to your team.

Doist, the remote-first company behind popular apps like Todoist, makes sure to highlight its inclusive approach in hiring through its careers page and job ads. Find out more about Doist’s method and approach to hiring remotely, in our interview.

Hiring remote employees | Doist example

Select the best places to advertise your remote jobs

Consider advertising your open roles on job boards and social networks dedicated to remote work. Here are some options:

Job boards Social networks
FlexJobs Work From (Slack)
We work remotely Nomad List (Slack)
Working Nomads Digital Nomad Jobs (Facebook)
RemoteOK  Remote & Travel Jobs (Facebook)

Large, global job boards, like Indeed and Monster, can also be effective, as long as you clearly state in the job title that you’re hiring remotely. If you want to recruit candidates in a specific city or country, it might be a good idea to advertise your open roles on local job boards.

You can choose between global and local, broad or industry-specific job boards, when advertising your open roles with Workable. You can read the entire list of the job boards we integrate with or contact one of our product specialists directly to learn more.

How to hire remote employees

Use synchronous and asynchronous means to assess candidates

When hiring remote candidates, phone and video interviews will be your primary communication channels. Make sure you use the right tools to make communication easier. Also, it’s a good idea to use assessment tools to evaluate candidates’ skills and make objective hiring decisions, even if you don’t meet candidates in-person.

Here are some suggestions of tools you can use to:

Conduct interviews remotely:

  • Spark Hire helps recruiters and managers reach better hiring decisions, as they can view recorded interviews and compare candidates’ answers at any stage of the hiring process.
  • Jobma helps you screen candidates faster as you can share your interview questions and ask candidates to answer them via video in their own time.
  • HireVue lets candidates self-schedule interviews which can be useful in cases of big time zone differences.
Move the right people forward, faster

Scaling up? Hiring remotely? Keep your pipeline moving with Video Interviews, a premium one-way screening tool from Workable.

Try video interviews

Assess culture fit:

  • ThriveMap identifies how people like to work to help you create productive teams.
  • Saberr uses data-driven technology to predict how well a candidate will fit into the role, team and organization.
  • Human employs AI to remove bias that could unconsciously impact your hiring decisions due to cultural differences.

Ask for referrals

There’s no reason why you shouldn’t reach out to your existing employees for referrals, when hiring remotely. Describe the skills you’re looking for and clarify that there are no location boundaries.

And just like your employees can refer people to you, they can also refer your company to their network and serve as advocates for your employer brand – particularly those who already work remotely. They can share first-hand experience of what it feels like being part of a distributed team and, this way, bring in more applicants.

How to retain remote employees

Design attractive and fair compensation packages

You can’t woo remote employees with ping pong tables and free snacks (and probably not your in-office employees either.) Employees are more likely to care about compensation plans that are:

Attractive: When you’re hiring remote workers, you’re competing against companies from all over the world. This means you should put extra effort in designing equally competitive compensation packages. If you can’t increase salaries, consider offering benefits like mobile plans or stock option plans, if possible.

Fair: Think of two remote employees; one is in Singapore, the most expensive city to live in, and the other’s in Lisbon, the cheapest place to live in. If they’re doing the same job, should you pay them the same or adjust their salaries based on their cost of living? There’s probably a balance. It’s best to build compensation and benefits packages that speak to your employees’ needs but also don’t create huge salary gaps between team members.

Be transparent to let potential candidates know what to expect and reinforce equity among existing employees. Here’s an example from Buffer that created a salary formula to explain how they calculate employees’ salaries and how they increase over time.

Offer meaningful benefits

Consider benefits that matter to all employees. When managing remote employees, ask what kind of perks would be useful to them and, if possible, offer them as welcome gifts (like noise-canceling headsets for employees who’ll work in public spaces.) Here are some examples:

  • Professional development. Like most employees, remote workers seek to grow professionally so include them when designing career paths or training programs. You could buy them tickets to conferences, enroll them to online courses and discuss how they can evolve within your company, taking up more challenging projects.
  • Vacation plan. It’s common for remote employees to end up working longer hours than office employees, as they don’t need to commute. This means that they’ll appreciate a generous vacation plan or even unlimited vacation days.
  • Health and life insurance. Employees who choose remote jobs often claim they want to be closer to their families. Consider offering health and life insurance plans for your employees and their loved ones, as part of their benefits package.
  • Memberships to coworking spaces or discount at local stores. Ask your employees what remote work means to them. If, for example, they work at a shared office, buy them a membership. If they prefer to work from a local cafe or library, offer them some gift cards for their daily beverages and snacks.

At the end of the day though, your remote employees are similar to their office-based colleagues in that they want to be respected and have resources to be productive and successful. Build a culture that gives all that to every employee, even if they’re miles or oceans apart.

Useful resources:

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How to post a job on Monster https://resources.workable.com/tutorial/post-a-job-monster Wed, 14 Jun 2017 15:42:56 +0000 https://resources.workable.com/?p=15938 Monster is part of the job board elite. Formed in 1994, it is a powerful recruiting tool that offers job ad products to help employers reach the audiences they want. Monster offers 30 and 60 day posting options for most of its jobs. Here’s a step-by-step guide on how to post a job on Monster’s […]

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Monster is part of the job board elite. Formed in 1994, it is a powerful recruiting tool that offers job ad products to help employers reach the audiences they want. Monster offers 30 and 60 day posting options for most of its jobs. Here’s a step-by-step guide on how to post a job on Monster’s home page for employers:

How to post a job on Monster
All screenshots via Monster

1. Create an account

Before you buy a job, Monster will ask you to sign into your account. If you’re new to the site, you can do this by filling out a short form that asks for information about you, your industry and your company.

How to post a job on Monster: Create an Account

2. Choose how many job ads you want and their duration

Decide whether you will be posting one job or multiple jobs, and whether you will post for 30 or 60 days. You can make these choices by visiting Monster’s employers’ home page, which, once logged in, will look like this:

How to post a job on Monster: Choose Jobs

Click on the “Jobs” tab from your home page and select “Post a Job.”

How to post a job on Monster: Jobs TabYou will then land on a page that prompts you to fill out details for posting a Standard Job Ad.

How to post a job to Monster: standard job ad

Choose the number of Monster ads you would like to purchase. Click “buy now” to purchase a single ad or buy multiple listings. Monster will offer you job enhancements (at an extra cost) to get your ad more visibility. Here’s a look at some of these add-ons:

How to post a job to Monster: purchase job ad

Standard Job Ads are just one type of job ad product Monster offers. To reach even more niche audiences, Monster offers other job ad types. Choose which job ad product works best for your needs.

Monster job ad types:

RelatedWhat’s the best day to advertise job openings?

3. Proceed to checkout

Once you’re satisfied with your jobs, their duration and any enhancements, go ahead and check-out your cart.

How to post a job to Monster: job posting inventory

How much does posting a job on Monster cost?

Prices for job ads on Monster vary, depending on several factors. Here are some:

  • Duration: Will your job ad be live for 30 or 60 days?
  • Purchase size: Will you buy just one ad, or several?
  • Enhancements: Will you enhance your ad with Job Bolding (which increases your job ad’s visibility by making it appear bold in search results), or Diversity & Veteran Reach?

Here’s a chart that breaks down the Monster job pricing of single and bulk job ads for 30 and 60 days:

Job Ad Type Pricing for 30 Days Pricing for 60 Days
Premium Job Ad Start at $379 for a single job, or $299 each for 10 jobs.

 

Start at $429 for a single job, or $329 each for 10 jobs.
Standard Job Ad Start at $375 for a single job, or $130 each if you buy between 100 to 249 jobs.  *This job ad price varies by location. Start at $399 for a single job, or $135 each if you buy between 100 to 249 jobs.  *This job ad price varies by location.
Skilled and Hourly Job Ad Start at $119 for 14 days, or $530 each if you buy between 5 to 9 Skilled and Hourly Job Slot Ads. Use Skilled and Hourly Job Slot Ads to repost jobs after 30 days. Buy one slot for $720, or 5 to 9 at $530 each.
Veteran Job Ad Start at $90 for one job, or $64 each if you buy between 25 to 49 jobs. Start at $95 for one job, or $68 each if you buy between 25 to 49 jobs.
Diversity & Veteran Job Ad Start at $519 for one job, or $177 each if you buy between 100 to 249 job ads. Start at $547 for one job, or $187 each if you buy between 100 to 249 job ads.
Newspaper Job Ad One-time post. Varies from $79 to $150 depending on the newspaper. One-time post. Varies from $79 to $150 depending on the newspaper.
Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

More resources for posting jobs:

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Employee moving or relocation expenses policy template https://resources.workable.com/employee-moving-or-relocation-expenses-policy-template Wed, 02 Aug 2023 13:50:35 +0000 https://resources.workable.com/?p=89840 This employee moving or relocation expenses policy template will help you craft a comprehensive and clear guide for your employees who are required to move or relocate for work. It will provide them with a clear understanding of their eligibility for relocation assistance, the types of expenses that can be reimbursed, and the process for […]

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This employee moving or relocation expenses policy template will help you craft a comprehensive and clear guide for your employees who are required to move or relocate for work.

It will provide them with a clear understanding of their eligibility for relocation assistance, the types of expenses that can be reimbursed, and the process for requesting and receiving reimbursements.

What are employee moving or relocation expenses?

Employee moving or relocation expenses refer to the costs incurred when an employee has to move or relocate to a new location due to professional reasons. These expenses can include costs related to moving personal belongings, travel, temporary or new housing, and other related costs.

An employee moving or relocation expenses policy should include:

  • Clear definitions of who is eligible for relocation assistance
  • A detailed list of reimbursable and non-reimbursable expenses
  • The process for requesting and approving relocation expenses
  • Guidelines for submitting receipts and other documentation
  • Any limits or caps on relocation expenses

Step-by-step instructions

1. Define the purpose of the policy

Start by stating the purpose of the policy. This should be a clear and concise statement that explains why the policy exists and what it aims to achieve.

For example, the purpose of the employee relocation expense policy is to provide guidance to the organization regarding reimbursement for relocation expenses incurred by new personnel.

2. Define eligibility

Clearly state who is eligible for relocation assistance. This could include new employees, specific roles, or positions within the organization. Specify any conditions for eligibility, such as the distance of the move or the timeframe within which the move must be completed.

3. Define reimbursement amounts

Outline the maximum amounts that can be reimbursed for different roles or positions. This could include direct costs of relocation, indirect costs, and mileage. Be specific about what each of these categories includes.

4. Define direct and indirect costs of relocation

Provide a detailed list of what is considered a direct cost and what is considered an indirect cost of relocation. Direct costs might include packing and unpacking, transportation of household goods, etc. Indirect costs might include travel costs enroute, house hunting, etc. Be clear about what is not considered a direct or indirect cost.

5. Outline the process for using commercial carriers

If your organization has contracts with specific moving companies, provide details about this. If employees are allowed to use other carriers, explain the process they need to follow, such as getting estimates from a minimum number of vendors.

6. Outline the process for self-moves

If employees are allowed to move themselves, provide guidelines for this. This might include limits on reimbursement, requirements for receipts, and restrictions on who can be paid for their labor.

7. Define the process for transporting the employee and family

Provide guidelines for how employees and their families are transported to the new location. This might include a maximum reimbursement for mileage and requirements for the route taken.

8. Define the responsibilities of the organization and the employee

Clearly outline what the organization is responsible for and what the employee is responsible for. This might include approval of expenses, payment and reporting of stipends, and adherence to the policy.

9. Provide references and resources

Include links to any relevant laws, regulations, or other policies that employees might need to refer to. This could include IRS publications, organizational policies, or other resources.

Employee moving or relocation expenses policy template

Policy Brief & Purpose

Our employee moving or relocation expenses policy aims to provide clear and comprehensive guidelines for the reimbursement of expenses incurred by employees who need to relocate for work-related reasons. The purpose of this policy is to ensure that employees are adequately supported during the relocation process, and that the process for reimbursement is fair, transparent, and consistent.

Scope

This policy applies to all employees of our company who are asked to relocate permanently or temporarily for work-related reasons. This includes both domestic and international relocations. The policy does not apply to employees who choose to move for personal reasons or those who commute long distances to work.

Policy Elements

Eligibility: Employees are eligible for relocation assistance if they are asked to relocate more than 50 miles from their current work location for a period of more than six months.

Reimbursable expenses: Reimbursable expenses may include the cost of a moving company, packing and shipping of personal belongings, travel expenses to the new location, temporary housing for up to 30 days, and certain costs associated with setting up a new home (e.g., utility connection fees).

Non-reimbursable expenses: Non-reimbursable expenses include costs related to selling or buying a home, meals during the move, costs related to moving pets, and any expenses not directly related to the move.

Approval process: Employees must submit a relocation request to their supervisor or the HR department. The request should include an estimate of the expected expenses. All requests will be reviewed and approved on a case-by-case basis.

Reimbursement process: Employees must submit all receipts and documentation related to the move within 30 days of incurring the expense. Reimbursements will be made through the regular payroll process.

Limits on expenses: The company reserves the right to set a reasonable cap on relocation expenses. Employees will be informed of this cap at the time their relocation is approved.

Disclaimer

This policy template is meant to provide general guidelines and should be used as a reference. It may not take into account all relevant local, state or federal laws and is not a legal document. Neither the author nor Workable will assume any legal liability that may arise from the use of this policy.

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Recruitment process effectiveness metrics FAQ https://resources.workable.com/tutorial/faq-recruitment-process-metrics Fri, 15 Sep 2017 13:57:07 +0000 https://resources.workable.com/?p=23935 This guide will help you determine what recruitment process metrics matter most to your company and how to report on these KPIs. Metrics help you identify strengths and weaknesses of your hiring process. Here are frequently asked questions and answers on recruitment process effectiveness: What is qualified candidates per hire? How do you calculate qualified […]

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This guide will help you determine what recruitment process metrics matter most to your company and how to report on these KPIs.

Metrics help you identify strengths and weaknesses of your hiring process. Here are frequently asked questions and answers on recruitment process effectiveness:

What is qualified candidates per hire?

“Qualified candidates per hire” is the number of candidates who make it past the first stage of your hiring process for every person you hire. This metric indicates whether the candidates who enter your hiring process (through an application or sourcing) are actually a match for the role. Track this metric to:

  • Evaluate how effective your recruiting methods are in attracting suitable candidates. For example, imagine your industry’s standard of qualified candidates to hire for an engineering role is 20 candidates. If your number of qualified candidates is consistently fewer than 20, then you might need to revisit your sourcing or job advertising methods.
  • Set a minimum number of qualified candidates for each role. For example, by tracking this metric, you could conclude that you need around 20 qualified candidates to make one engineering hire. If you only have 12 qualified candidates so far, you might need to source more deeply or advertise on premium job boards. Look at your recruiting budget and hiring goals to determine your best course of action.

How do you calculate qualified candidates per hire?

First, define what “qualified” means to you. Are qualified candidates those who advance from the resume screening phase to an initial call? Or, are they qualified once they have cleared the screening call and moved on to the next phase? Whatever your definition, make sure you track this metric consistently.

Once you decide which hiring stage turns applicants into qualified candidates, consult your Applicant Tracking System. Most can automatically produce a report on the number of candidates who advance to that particular stage.

What’s a good benchmark for qualified candidates per hire?

Using recruitment benchmarks helps you determine if your recruiting processes are up to industry standards. Here’s a sample report from Workable’s data:

Qualified per hire (job function) US average UK & Ireland Rest of Europe Rest of world
Customer Service 24 23 17 20
Engineering 40 26 29 49
Healthcare 15 14 7 15
Human Resources 63 50 30 42
Information Technology 40 28 32 41
Marketing 53 39 40 46
Product Management 55 46 40 56
Sales 35 32 32 25
Other 26 25 28 26

How can we improve qualified candidates per hire?

Your sourcing or advertising methods affect the number of qualified candidates you get for each role. Here are a few things you could do to increase the number:

  • Ensure recruiters understand the roles they’re hiring for. Recruiters and hiring managers may have different takes on job requirements. Communicate clearly by asking hiring managers to clarify or expand on parts of the job description.
  • Review your sourcing methods. Expand your search for passive candidates to different social networks or refine your sourcing techniques by using Boolean search.
  • Write effective job descriptions. Job descriptions that are vague or unattractive will not attract the best candidates. Aim for simple and concrete job ads with lists of realistic requirements and job duties.
  • Reallocate your budget. If you track your qualified candidates per source, you can see which sources bring in good candidates. When you need to enhance your pipeline, invest more in the most effective sources.

What is interviews per hire?

The “interviews per hire” metric indicates the number of interviews (e.g. first, second and final round interviews) you need to conduct before making a hire. It’s the answer to a hiring manager’s question “how many interviews should I conduct before making a hire?” This metric is important because it helps you benchmark how much time and resources you need to spend on the interview phase. For example, if you usually need three executive interviews to hire an engineer, conducting five could mean lost productivity and higher costs. While organizing many interviews might sometimes be worthwhile (e.g. if there are a lot of great candidates in your pipeline), you usually want to ensure that whoever reaches the interview phase is a potential new hire.

To calculate interviews per hire, you could use a spreadsheet to track the number of interviews each team conducts per role. This approach is time-consuming, so consider using hiring software for faster and more accurate tracking.

How can we reduce interviews per hire?

If you find your overall “interview per hire” numbers climbing, explore which teams (or types of positions) are interviewing more than usual, and why. It might be that a role attracted more qualified candidates than expected. But, if a hiring team struggled with candidate selection, you may need to host interview training or ensure that teams discuss the role thoroughly before hiring.

What is hiring velocity?

Hiring velocity is the average amount of time it takes to move a candidate from one hiring stage to another. To calculate hiring velocity manually, you could use a spreadsheet. Here’s an example:

Candidates Applied/Sourced to first interview (in days) Applied/Sourced to executive interview (in days)
Candidate A 16 18
Candidate B 25 27
Candidate C 19 21
Average hiring velocity 20 22

This approach becomes difficult when you have to manage multiple hiring stages and roles. Consider using an Applicant Tracking System (ATS) that generates automatic reports instead.

How do you improve hiring velocity?

To improve your hiring velocity, first break down your candidate data by hiring stage (e.g. applied, sourced, screened, interviewed.) That way, you can see which stages of the hiring process are fast and which are slow. Then, decide on your course of action. Here are examples of things you could do:

  • Begin screening early. Begin your resume screening and initial call phases as soon as you get your first candidates.
  • Eliminate stages that aren’t necessary. For example, if you’re using multiple pre-employment tests, evaluate which of them is most effective.
  • Ensure hiring teams use your Applicant Tracking System (ATS.) An effective ATS is user-friendly and saves teams time by automating time-consuming actions (like emailing candidates) and facilitating others (like scheduling interviews.)
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What is the “Screened Candidates to Face-to-Face Interviews” metric?

This metric represents the ratio of candidates who were qualified in the initial screening phase to candidates who advanced to a face-to-face interview. For example, a ratio of 5:1 means that for every five candidates screened, one is invited to an interview. This metric measures the efficiency of your screening process. Face-to-face interviews are time-consuming and costly. A well-functioning screening process (screening call, work sample assessment, testing) ensures that only the very best candidates advance to the interview phase.

How do you measure “Screened Candidates to Face-to-Face Interviews”?

To measure this ratio, decide what counts as a “screened candidate” and a “face-to-face” interview:

  • A “screened candidate” is someone who goes through the phase that precedes the interview phase. This phase could include both a pre-employment test and a work assessment. You could also define the screened candidate from the moment they are qualified through a recruiter’s call.
  • A “face-to-face” interview is usually an interview with a hiring manager. These interviews are physical or digital and may involve a panel of interviewers.

Your Applicant Tracking System may provide numbers on screened candidates and face-to-face interviews to express them as a ratio.

What is the “Face-to-Face Candidates Interviewed to Offers Extended” metric?

The ratio of candidate interviews to offers extended shows how many interviews you need to make a hiring decision. For example, a 6:1 ratio means that a hiring manager interviews six candidates before selecting one to extend an offer to. Ideally, hiring teams will find their best candidate with the minimum number of interviews. But, finding a balance is important. Conducting too few interviews might mean that hiring teams could be missing out on skilled candidates. Conversely, conducting too many interviews will equate to higher costs and longer time to fill.

How do you measure “Face-to-Face Candidates Interviewed to Offers Extended”?

Using a spreadsheet to track interviews and offers may be effective, but it could get more and more difficult if you’re tracking multiple roles and teams. Your Applicant Tracking System (ATS) can automatically keep track of your interviews and offers extended.

What is source of hire?

Source of hire reflects the source from which your hires (or qualified candidates) enter your hiring process. Sources may reflect:

This metric helps you decide on the most appropriate mix of recruiting sources and will help you budget effectively.

What are talent pipeline metrics?

Your talent pipeline is a group of passive candidates you’ve engaged who can fill future roles in your company. Talent pipeline metrics measure the effectiveness of your sourcing strategies. They include metrics like source of hire, time to fill and candidate experience measurements. For example, you could measure source of hire to discover which candidate sources bring you the most hires in your pipeline.

What talent or recruiting pipeline metrics should we be tracking?

Talent pipelines (often called recruiting pipelines) might start with candidate sourcing and end when candidates accept your job offers. Here are some recruiting metrics you could track to assess and improve the quality of your talent pipeline and hiring process:

  • Source of hire. This shows what percentage of your overall hires entered your pipeline from each recruiting channel or source (e.g. job boards, referrals, direct sourcing.) This metric helps you invest in the most effective recruiting sources. For more detailed insight, track candidate sources too – what percentage of your most qualified candidates come from each source.
  • Time to fill. This metric shows how many days elapsed from opening a role to making a hire. Having a talent pipeline in place should reduce time to fill, since you will have already screened and qualified potential candidates before a role opens. Track time to fill and compare it with your industry average and across roles in your company.
  • Hiring velocity. Hiring velocity is the average amount of time it takes to move a candidate from one hiring stage to another. This shows you which stages are fast and which are slow, so you can optimize them if needed. Use a spreadsheet to track how much time each candidate spends at each hiring stage and calculate the average of all numbers. Alternatively, use an Applicant Tracking System (ATS) that will automatically create reports to help you analyze your hiring.

More Recruiting Metrics FAQs:

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How to choose the right AI recruiting software https://resources.workable.com/tutorial/choose-the-right-ai-recruiting-software Tue, 01 Aug 2023 13:01:55 +0000 https://resources.workable.com/?p=89798 Artificial intelligence seems to be optimizing everything lately, and the recruitment process is no exception. Finding, screening, and identifying the best candidates for an open role is a significant undertaking that involves a lot of people, a ton of information, and a long list of tasks — and the stakes are high, since employee turnover […]

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Artificial intelligence seems to be optimizing everything lately, and the recruitment process is no exception. Finding, screening, and identifying the best candidates for an open role is a significant undertaking that involves a lot of people, a ton of information, and a long list of tasks — and the stakes are high, since employee turnover is expensive and a series of bad hires can have a lasting impact on company culture.

AI recruiting software is changing the way organizations attract and identify top talent by eliminating some of the more costly and time-intensive pain points of the hiring process. Supporting your hiring team with AI recruiting tools that improve productivity and enhance hiring decisions can positively affect the performance of your entire organization.

What is artificial intelligence recruiting software?

Artificial Intelligence (AI) recruiting software is a specialized type of HR technology that utilizes artificial intelligence and machine learning algorithms to optimize and automate various aspects of the recruitment and hiring process. AI recruiting software is also commonly referred to as AI-powered applicant tracking software (ATS) or AI recruitment tools.

Artificial intelligence and machine learning excel at performing repetitive tasks, organizing information, and analyzing data quickly and accurately, which helps streamline talent acquisition workflows and facilitate collaborative efforts involved with hiring new employees.

Key features of AI recruiting software

AI recruitment software is designed to assist HR professionals, recruiters, and hiring managers in sourcing, screening, and selecting candidates more efficiently and effectively.

Helpful features and functionalities of AI recruitment software may include the following:

  • Candidate Sourcing: AI recruiting software can automatically search and source candidates from various online platforms, job boards, social media, and other sources by using AI algorithms to match job requirements with candidates’ skills and qualifications.
  • Resume Parsing: The software can parse and extract relevant information from resumes and CVs submitted by candidates, such as work experience, education, skills, and contact details. This makes it easier to organize and analyze applicant data.
  • Candidate Screening: AI algorithms can analyze and assess candidate qualifications against job requirements, shortlisting the most suitable candidates for further consideration. It can identify key phrases, skills, and experience mentioned in resumes to gauge a candidate’s fit for the role.
  • Automated Interview Scheduling: Some AI recruiting software can handle interview scheduling by coordinating with candidates and interviewers, reducing the need for manual back-and-forth communication.
  • Candidate Engagement: AI-powered chatbots or automated communication tools can engage with candidates, answer frequently asked questions, provide updates on the application process, and maintain candidate interest throughout the recruitment journey.
  • Bias Reduction: Advanced AI recruiting software is designed to minimize unconscious bias in the hiring process. By focusing on skills and qualifications, rather than demographic factors, it aims to promote a more diverse and inclusive candidate selection.
  • Predictive Analytics: AI-driven recruitment tools can analyze historical data to identify patterns and trends in successful hires, helping HR professionals make data-driven decisions and improve the quality of hires.
  • Onboarding Assistance: Some AI recruiting software extends its capabilities to support the onboarding process, providing a seamless transition from candidate to employee.
  • Continuous Improvement: The AI algorithms in the software can learn from recruitment data and user interactions, continuously improving their recommendations and matching capabilities over time.

Using AI tools for recruitment can reduce human error, improve the candidate experience, and lead to more confident hiring decisions based on data.

Related: AI, ChatGPT and the human touch in hiring

The importance of AI recruiting software

In the past, making a good first impression was primarily a concern for candidates. However, in today’s competitive job market, organizations need to be putting their best foot forward, as well.

As technological advances continue to reduce time-to-hire, the ability to screen applicants, schedule interviews, make hiring decisions, and communicate quickly and effectively can make a significant difference in the quality of hires.

The recruitment process is continuously evolving due to changes in technology; failing to incorporate AI tools for recruiting into your strategy gives your competitors an unfair advantage.

How to choose AI recruitment software

Investing time and money into implementing a new system is often a little anxiety-inducing, even if you’re confident that it will be an overall improvement. Making changes to an already-existing workflow and getting buy-in from stakeholders can present a host of challenges, making it even more important to choose the right AI recruiting tools the first time.

Get stakeholders involved early on by asking which steps of the current workflow feel cumbersome and/or which features are most likely to benefit your organization. Consider the following as you research your options for AI recruiting software:

Once you’ve narrowed down your options, these questions may help you select the right AI recruiting tool for your organization:

  • What specific AI features does the software offer for candidate sourcing and screening?
  • Can the AI algorithms be customized to match the organization’s unique job requirements and preferences?
  • How accurate and reliable are the AI-driven candidate matches and recommendations?
  • What data sources does the AI software use for candidate sourcing and how comprehensive is the candidate database?
  • How does the software handle candidate data privacy and security?
  • Can the AI recruitment software integrate with the organization’s existing HR systems and tools?
  • Does the software provide real-time analytics and insights on the recruitment process? What metrics does it track?
  • How does the software handle candidate engagement and communication throughout the recruitment process?
  • Does the AI software have the capability to reduce bias in the hiring process? How is this achieved?
  • What kind of support and training does the vendor provide for the HR team during implementation and ongoing usage?
  • Can the AI recruitment software support high-volume hiring and accommodate peak recruitment periods?
  • How does the software handle international recruitment and multilingual capabilities?
  • What is the pricing model for the AI software? Are there any additional costs or hidden fees?
  • Can the AI recruitment software support both active and passive candidate sourcing?

Furthermore, HR professionals should also consider requesting a live demo or a trial of the AI recruitment software to evaluate its user-friendliness, interface, and overall functionality. Additionally, reading reviews from unbiased sources or seeking references or feedback from other organizations that have used the software can provide valuable insights into its performance and effectiveness.

Taking the time to thoroughly assess the AI recruitment software ensures that your choice will meet the organization’s specific needs and will contribute to a more successful and efficient hiring process.

Using AI recruiting software offers numerous benefits, including time savings, improved candidate matching, enhanced candidate experience, data-driven decision-making, and increased efficiency in the overall recruitment process. By leveraging the power of artificial intelligence, HR professionals can focus on strategic talent acquisition while letting the software handle repetitive tasks and streamline recruitment workflows.

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Pre-recorded video interviews: 4 best practices for success https://resources.workable.com/tutorial/pre-recorded-video-interviews Thu, 22 Apr 2021 15:50:03 +0000 https://resources.workable.com/?p=79850 Even just one year ago, if someone told you that pre-recorded video interviews could give your company a significant advantage, would you have believed them? It’s not just a tool in your recruitment toolbox – it’s much more than that, if you utilize it smartly with a marketing approach. Let’s go back to the beginning: […]

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Even just one year ago, if someone told you that pre-recorded video interviews could give your company a significant advantage, would you have believed them? It’s not just a tool in your recruitment toolbox – it’s much more than that, if you utilize it smartly with a marketing approach.

Let’s go back to the beginning:

Video interviews are booming

Video interviews – even pre-recorded video interviews – are now a standard element in the overall recruitment process, and will continue to be so post-pandemic. According to Workable’s New World of Work study, 56.5% of businesses plan to make remote permanent for at least some of their workforce going forward. Only 6.2% of businesses plan to do nothing in general.

This means even more digitization of the recruitment process, and one aspect of that is video interview technology.

Even before COVID-19 introduced itself to our world, video interviews were used by 70% of the employers in the list of Talent Board’s Candidate Experience award winners. Time to hire is now shorter as a result of pre-recorded video interviews, and it’s cheaper too in terms of travel and time commitments both for the candidate and the recruiter.

The benefits of pre-recorded video interviews

The benefits of pre-recorded video interviews for employers and candidates are multifold. It’s a fantastic tool for evaluating candidates at a deeper level, especially for remote jobs in roles that directly engage with customers and prospects.

Recruiters can now enjoy the following benefits of video interviews:

  1. Gain better insight into soft skills and “personality” of the candidate
  2. Assess ability to work remotely – as video is a core component of remote work
  3. Save time by not having to coordinate interviews or screening calls – especially across different time zones
  4. Establish a more uniform process – making for a more equitable experience
  5. Share pre-recorded interviews with your team –  in a traditional interview, only those physically present would be able to provide feedback

There are benefits for the candidate experience as well:

  1. Candidates have the opportunity to present themselves more naturally than in a stressful 30-minute live interview – depending on the role, of course
  2. Candidates can prepare for and complete video interviews at their convenience
  3. Candidates are no longer expected to travel or commute for that first interaction with the company
  4. Candidates can pause their interviews and pick up where they left off

To convince the budget holders in your team of the value of pre-recorded video interview tech, there are significant benefits to the bottom line as well:

  1. Shorten your time to hire by eliminating a step in the selection process and combining the screening and interview stages. When 66% of candidates move on after two weeks of not hearing from an employer, shortening the time to hire becomes crucial in reducing the risk of losing top candidates – especially in high-volume hiring periods.
  2. Reduce the hours invested in the hiring process. The number of work hours invested in communicating, scheduling, and carrying out the screening process can be costly, so reducing that means you can do more recruiting with less resource commitment. And with self-scheduling options, you’re eliminating time-consuming back-and-forth communication to find a time that’s right for both of you.
  3. Lower your cost per hire by improving the quality of your hires, saving your money in the future through lower employee turnover and higher engagement. Also, with fewer work hours invested by the hiring team, the recruitment process becomes more optimized and you’re doing more with less.

Budget holders aren’t as interested in the day-to-day process – they’re more impressed with risk reduction and lower costs. So emphasize the above when presenting your case to those stakeholders.

There’s another impact, a negative one if you don’t implement it properly: your employer brand. Candidates have often griped that pre-recorded video interviews are just further automation of the recruitment process and can hurt the candidate experience. It sends a signal to candidates that they’re no longer humans – they’re just nuts and bolts in a larger machine. Not a good look for you or your brand.

However, it doesn’t need to be this way. Here are four tried-and-true ways that you can use pre-recorded video interviews to their greatest benefit and make a strong, positive impression on candidates.

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Pre-recorded video interview best practices

Simply plugging video interviews into your current workflow won’t be enough. If you do, that’s where your employer brand will take a hit, because you are automating the process in the wrong way. To get around that, you want to personalize it as much as you can while at the same time utilizing video interviews to their fullest benefit as outlined above.

Here are four ways in which you can utilize video interviews to really boost your cred as an awesome employer:

1. Add an introductory video

Include a recording of yourself at the very beginning to help the candidate understand and appreciate the context in which you’re conducting video interviews. In this recording, you can:

  • Introduce yourself as the recruiter or hiring manager
  • Talk about the role a little bit – and what you’re looking for
  • Explain why you’re doing video interviews instead of a live phone screening
  • Talk about how a candidate can best prepare for this step
  • Thank the candidate for taking part in this very important part of the process
  • Set expectations – for example, turnaround time, next steps, etc.
  • Use a friendly tone to put the candidate at ease

2. Tutor the candidate

Some candidates will not be 100% well-versed on pre-recorded video interviews. For some, it may be their very first time doing so. You can share a tutorial – such as this one – to help candidates prepare. You can share these tips as well:

  • Equipment that they’ll need, and supported browsers
  • A demonstration or practice question if available
  • Find a quiet place free from distractions with a professional background

3. Include video questions

Instead of simply adding boilerplate questions to the video interview in writing and sending those on to the candidate, have the hiring manager record themselves asking the questions one by one.

This more personalized approach reassures candidates when they can see who they’re responding to, and helps them prepare a solid, thoughtful answer. All the better for you to gain more insight into candidates.

4. Incorporate other elements via links

Pre-recorded video interviews do not necessarily have to be in a basic Q&A format. You can liven things up by adding elements in different formats, customizing fonts and styles, etc. Examples also include:

  • Embedding a YouTube video and asking the candidate to record their honest reaction to it
  • Including a PDF (i.e. a sales sheet, a product page, a piece of marketing collateral) and asking the candidate what they would do to improve on it

It’s not about what you use – it’s how you present it

When you think about Nike, it’s not about the shoes. It’s about Michael Jordan, “Just Do It”, and other powerful messaging and positioning. Red Bull’s similar – they’re not just an energy drink company. They’re about extreme sports and healthy, fun living.

If Nike just said, “Here’s a pair of shoes”, and if Red Bull said, “Folks, here’s an energy drink”, would you be so interested? Probably not.

Think about it in the same way when adding pre-recorded video interviews to your recruitment workflow. Candidates won’t respond well if you just said, “Here’s a video interview, get ‘er done and get back to me!” But they’ll respond if you add the extra stuff.

Personalize the video interview experience with introductory videos and pre-recorded questions, include tutorials to help the candidate present their best selves, and make it an all-around interesting and immersive experience for the candidate.

That’s a part of recruitment marketing, and the resulting positive candidate experience can be great for your employer brand – and help you hire the very best talent for your team.

Want to learn more? Check out our other content on video interviews:

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When to hire a recruiting agency https://resources.workable.com/tutorial/hire-recruiting-agency Tue, 02 May 2017 14:56:55 +0000 https://resources.workable.com/?p=12808 Recruitment agencies save your company time and effort by sourcing and shortlisting candidates for your open roles. Why you should use a recruitment agency: There are many benefits of using a recruitment agency, especially when you: Have short-term hiring needs. A recruiting firm finds employees fast, since they have a network of candidates with whom […]

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Recruitment agencies save your company time and effort by sourcing and shortlisting candidates for your open roles.

Why you should use a recruitment agency:

There are many benefits of using a recruitment agency, especially when you:

  • Have short-term hiring needs. A recruiting firm finds employees fast, since they have a network of candidates with whom they have built relationships. Staffing firms, which hire candidates as employees and then assign them to clients on a temporary basis, may be useful in this case.
  • Want to enhance your pipeline for a role. A recruiting agency helps you fill your pipeline with qualified candidates, allowing hiring managers to make more informed decisions.
  • Are hiring for a specialized or executive role. If your internal recruiters have never hired for specialized roles before, they may have to dedicate a lot of time to learn how. A recruiting agency brings in knowledge of specialized skills, niche job boards and unique sourcing methods. You could pay a recruiting firm their fee upfront (retained fee) so they prioritize your account.

In these cases, recruiting firms make your hiring more efficient by undertaking the initial phases of the hiring process (including resume screening, phone screens and first interviews.)

Some companies may see agencies as a substitute for internal recruiters. For example, small companies may outsource their entire hiring function, as they prioritize building other departments instead of their recruiting team. Other businesses that hire only occasionally may downsize their internal team to reduce employment costs and hire a recruitment agency to fill the gap.

Although these approaches seem practical, relying exclusively on recruiting agencies has some drawbacks.

Can agencies replace internal recruiters?

Recruiting agencies can be great allies, but they can’t hold down your hiring fort. They:

  • Are not fully acquainted with your company culture.
  • May not be readily available to communicate with hiring managers.
  • Could be slow to adapt when parameters for open roles change.
  • May not know the exact skills their clients are missing.

Because of these limitations, agencies alone are not able to build an effective recruiting function on your behalf.

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Keep the balance

Combine recruiting agencies with a strong internal talent acquisition team, as the disadvantages of one are the benefits of the other. In-house teams:

  • Experience company culture and workplace first-hand, so they sell them better to candidates. They choose hires who best fit or “add” to their company culture. In-house recruiters are also in a better position to hire to fill their company’s skills gaps.
  • Build relationships with hiring managers and frequently talk to them about criteria and the hiring stages.
  • Are motivated to learn from their mistakes if they make a bad hire and, by doing so, acquire expertise about their company’s general industry and specific hiring needs.

A startup of five people may not immediately need a full-time recruiter. But, as companies grow, enter new markets and experiment with new products, they need to invest in an internal talent acquisition team. Elizabeth Onishuk, Workable’s Recruiting Manager in Boston, says:

“Companies can never stop recruiting. Those who invest in an internal recruiting function early on, whether it’s a talent acquisition team or a talent acquisition platform (such as Workable) are better equipped to meet future hiring needs.”

Recruiting agencies are efficient and shoulder some of your hiring burdens. Hire a recruiting agency to augment your internal recruiting. And, it’s a good idea to measure the number of good hires each agency brings in. That way, you can find a hiring partner who understands your needs and recruits the kind of employees you want.

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Exit interviews: ChatGPT prompts for valuable insights https://resources.workable.com/tutorial/exit-interview-chatgpt-prompts Tue, 27 Jun 2023 16:01:18 +0000 https://resources.workable.com/?p=89260 ChatGPT can be a powerful tool in the hands of HR professionals. Explore how it can assist you with valuable insights for your exit interviews. ChatGPT offers multiple ways in which it can offer assistance, such as aiding in the exploration of data, making predictions and suggestions, and conducting sentiment analysis. In this article, we […]

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ChatGPT can be a powerful tool in the hands of HR professionals. Explore how it can assist you with valuable insights for your exit interviews.

ChatGPT offers multiple ways in which it can offer assistance, such as aiding in the exploration of data, making predictions and suggestions, and conducting sentiment analysis.

In this article, we will help you discover the possibilities of taking away solid tips for improving your company and increasing employee retention.

Benefits of using ChatGPT for exit interviews

ChatGPT offers several benefits to HR professionals conducting exit interviews and analyzing the collected data. Here are the key advantages of using ChatGPT for exit interviews analysis:

1. Quick access to information

ChatGPT provides instant access to relevant HR resources, including guidelines, best practices, and documentation.

HR professionals can quickly find answers to their questions, explanations of concepts, and receive guidance on conducting effective exit interviews.

2. On-demand support

HR professionals can rely on ChatGPT as an on-demand support system. They can seek clarification, guidance, and tips on various HR topics related to exit interviews.

ChatGPT offers immediate responses, helping professionals overcome challenges and gain valuable insights without depending on others for assistance.

3. Streamlined data analysis

ChatGPT assists HR professionals in efficiently analyzing exit interview data. It provides recommendations on data preprocessing techniques, handling missing values, and addressing data quality issues specific to exit interview data.

This streamlines the analysis process and ensures accurate and reliable insights.

4. Improved decision-making

ChatGPT offers guidance on interpreting exit interview data and deriving meaningful insights. HR professionals can make data-driven decisions based on the analysis results, leading to improvements in retention strategies and employee satisfaction.

With data-driven insights at your fingertips, you can make informed choices, develop targeted strategies, and enhance employee satisfaction and retention.

The flexibility and continuous learning capabilities of ChatGPT ensure that your analysis remains relevant and adaptable to evolving workforce dynamics.

Now, let’s learn how to use ChatGPT to gain insights for your offboarding employees.

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ChatGPT prompts for exit interview outcomes

Depending on the data that you wish to share with ChatGPT, you can use relevant prompts to assist you in achieving your desired outcomes. We recommend importing data such as names, salaries, department, exit interview notes containing reasons for leaving, and satisfaction levels regarding various aspects such as rapport with managers, benefits, learning and development processes, and communication between departments. Additionally, you can ask for areas of improvement and gather useful feedback for your ChatGPT data analysis.

The more detailed your dataset is, the more detailed your outcome will be.

Let’s see a few prompts you can easily use below:

Prompt: “What are the common reasons cited by employees during exit interviews?”

This prompt can help HR professionals analyze the recurring themes and factors leading to employee turnover within the organization.

Prompt: “Identify any patterns or trends in the exit interview data.”

This prompt encourages ChatGPT to analyze the data and provide insights into any noticeable patterns or trends regarding employee departures.

Prompt: “Highlight the most frequently mentioned areas for improvement based on exit interviews.”

By using this prompt, HR professionals can identify the key areas that need attention and improvement within the organization, as expressed by departing employees.

Prompt: “Provide suggestions for enhancing employee satisfaction and reducing turnover based on exit interview feedback.”

This prompt prompts ChatGPT to generate actionable recommendations based on the feedback gathered during exit interviews, helping HR professionals address employee concerns and increase job satisfaction.

Prompt: “Analyze the sentiments expressed in exit interview comments.”

By analyzing the sentiments expressed by departing employees, HR professionals can gain an understanding of the overall sentiment and emotional experiences associated with leaving the organization.

Prompt: “Compare the exit interview feedback across different departments or teams.”

This prompt enables HR professionals to compare and contrast the exit interview feedback received from different departments or teams, helping identify any specific challenges or areas of improvement within each unit.

Prompt: “Identify any recurring issues or concerns raised by employees leaving for competitor organizations.”

By using this prompt, HR professionals can gain insights into the specific factors that may be attracting employees to competitor organizations, enabling them to take appropriate actions to retain talent.

Prompt: “Provide an analysis of the most commonly mentioned career development opportunities in exit interviews.”

This prompt prompts ChatGPT to analyze the feedback related to career development and growth opportunities mentioned by departing employees, helping HR professionals understand how to enhance these offerings.

Taking action

We used ChatGPT based on random data to show you how it works.

We generated random data of:

  • Names
  • Salaries
  • Departments
  • Years at the company
  • Reason for leaving
  • Overall experience
  • Training satisfaction
  • Manager communication
  • Recognition of work

Now let’s see the discussion and the feedback we received.

Prompt: “What is the main reason for leaving?”

ChatGPT replied:

Exit interview feedback

Based on the provided exit interview data, it appears that the main reasons for employees exiting the company can be categorized into several key factors:

  • Lack of career growth opportunities: Employees like Michel, the Financial Analyst, expressed feeling stagnant in their positions and not seeing clear paths for advancement within the company. Limited opportunities for growth can contribute to employee dissatisfaction and prompt them to seek new opportunities elsewhere.
  • Workload and work-life balance: Sarah, the Marketing Manager, mentioned difficulties in maintaining work-life balance due to high workloads. This factor can lead to burnout and negatively impact employee well-being, prompting them to leave in search of a better balance.
  • Poor company culture and values alignment: Jasmine, the Human Resources Generalist, highlighted a misalignment between the company’s culture and her personal values and goals. When employees feel that their values are not respected or aligned with the organization’s, it can lead to disengagement and a desire to find a better cultural fit elsewhere.
  • Communication and coordination challenges: Emily, the Customer Support Specialist, mentioned poor communication between teams, causing delays and confusion. Ineffective communication can hinder productivity and collaboration, leading to frustration and ultimately contributing to an employee’s decision to leave.
  • Lack of recognition and appreciation: Mark, the Sales Representative, expressed a lack of recognition for his contributions, despite meeting and exceeding sales targets. When employees feel undervalued and unappreciated, it can impact their motivation and job satisfaction, making them more likely to seek opportunities where their efforts are recognized.

Prompt: “What changes can we make to prevent resignations and increase employee retention?”

ChatGPT replied:

To address the identified reasons for employee exits and prevent them from occurring, organizations can consider implementing the following changes:

  • Provide clear career development paths: Create transparent career advancement opportunities and development plans for employees. This can include training programs, mentorship initiatives, and regular performance reviews to help employees see a clear path for growth within the organization.
  • Promote work-life balance: Encourage a healthy work-life balance by implementing policies that support flexible work arrangements, offering employee assistance programs, and promoting time management and stress reduction techniques. Prioritize employee well-being to prevent burnout and increase job satisfaction.
  • Cultivate a positive company culture: Develop and communicate a strong company culture that aligns with the organization’s values and promotes inclusivity, respect, and open communication. Regularly assess the culture and make necessary changes to ensure it remains supportive and engaging for employees.
  • Improve communication and coordination: Enhance interdepartmental communication channels, promote collaboration tools, and establish clear lines of communication to minimize delays and confusion. Foster a culture of effective communication and encourage teamwork to improve coordination across teams.
  • Recognize and appreciate employee contributions: Implement a robust recognition and rewards program that acknowledges and appreciates employee achievements. This can include performance-based incentives, public recognition, and opportunities for career advancement tied to exceptional performance.
  • Enhance leadership and management practices: Train managers and leaders to adopt a supportive and empowering leadership style. Encourage transparent decision-making, solicit employee feedback, and involve employees in decision-making processes when appropriate. Create an environment where employees feel valued and heard.
  • Foster diversity and inclusion: Implement diversity and inclusion initiatives that promote a welcoming and inclusive work environment. Train employees on unconscious bias, address any issues related to discrimination or microaggressions, and establish diverse hiring practices to ensure a diverse and inclusive workforce.
  • Invest in employee training and development: Provide comprehensive training programs and professional development opportunities to enhance employees’ skills and knowledge. Support employees’ career aspirations by offering resources for acquiring new skills, attending conferences, and pursuing certifications.

Based on the data you have shared with ChatGPT, you can proceed with more in-depth questions. For instance, if you take notes on the benefits or communication flow within the organization, you can request GPT to provide you with more specific and focused information.

In a more complex scenario you may want to create a dataset with details such as employee participation in the exit interview process or the sentiment of leave which will affect your employer branding. You shall repeat the above procedure and modify your questions.

As you can easily conclude, ChatGPT can be an insightful assistant for your HR efforts in terms of retention and organizational improvements.

As an expert, you must confirm that the chatbot’s answers are aligned with the given data and your questions before preparing a comprehensive report for your manager.

Feel free to add your data and start automating this procedure in order to save time for implementation.

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Sourcing talent: The best methods for filling your talent pool https://resources.workable.com/tutorial/filling-your-talent-pool Tue, 10 May 2016 15:43:50 +0000 https://resources.workable.com/?p=4957 Posting jobs on job boards, getting employee referrals and working with recruiters can only get you so far. For a sustainable approach to sourcing candidates and recruiting at your growing company, it’s crucial to begin to grow your talent pool. What is a talent pool? A talent pool is the database of potential candidates that […]

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Posting jobs on job boards, getting employee referrals and working with recruiters can only get you so far. For a sustainable approach to sourcing candidates and recruiting at your growing company, it’s crucial to begin to grow your talent pool.

What is a talent pool?

A talent pool is the database of potential candidates that could end up working at your company down the line. Every time you open a new role, you should think of it as a fishing expedition. Some of the people you land will be hired now, some of them will go to your talent pool for future jobs. With every hire, you can begin to see increasing returns as you add more and more qualified people to your talent pool.

Beyond traditional job posting, there are creative ways to reach out to prospective candidates and start to develop their profiles as potential new hires. Use an applicant tracking system to organize these candidates and contact them to start building a long-term relationship. Use these outbound tactics, tools and hacks to gauge the potential field of candidates in your industry and location:

(To source EU candidates, please refer to guidance on collecting candidate information as per the General Data Protection Regulation, or GDPR.)

Finding candidate email addresses

If you’re sourcing talent for a higher-level or technical position, many of your candidates will have presences on LinkedIn and GitHub. These are great resources for seeing into a candidate’s work history, technical know-how, and if they’re looking for work. However, it’s rarely the best way to contact a candidate. Finding email addresses can be done more manually: through someone’s profile, using the popular structure of their company email (often first initial, last name, or first name and last name), or reaching out to them via social media.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

Using Boolean search to find candidates

Identifying and sourcing talent with specific overlapping skills is critical to building the team you want. When searching for candidates in Google and other search engines, consider using Boolean search logic to identify the intersections of qualities that are appealing to you. Boolean search can save you time by identifying qualified candidates on LinkedIn and beyond to add to your pool right off the bat.

Some simple Boolean tactics for talent sourcing include:

  • If you’re sourcing candidates with two different skills, like developer with managerial skills, use the AND qualifier.
  • If you’re sourcing talent that possesses a variety of skills, try using the OR qualifier.
  • To eliminate candidates from your talent pipeline instantly based on a skill or previous job, use NOT.

Workable’s Boolean search cheat sheets provide sample search strings to recruit experienced candidates. Need more details on boolean search? Download our free sourcing guide.

Fill your talent pool from Twitter, Instagram and Facebook.

Although LinkedIn an obvious path for candidate sourcing, it’s not the only one. You can identify candidates on non-professional social media accounts like Twitter (including Twitter search), Instagram and Facebook, but there are also ways to search other public sites to find candidates who fall squarely into your potential talent pool. Search Meetup.com with these tips from Sourcing Hacks to source talent in your industry who you can then follow up with through other social media.

(For EU candidates, please refer to this guidance on using social media for recruiting under GDPR.)

Engage your local industry to find passive candidates

Your best bet for developing your sourcing strategy for your talent pool is to engage them on a personal and genuine level. Talent pool management and improvement can come from conversations with potential applicants, candidates you chose not to hire for other positions, and previous relationships. Accept invitations for as many conversations as you can, it’s a sign that you’re hiring, looking and deepening your talent pool. Great ways to meet these passive candidates include industry-specific events. For example, Workable hosts the Workable Ideas series, where we aim to showcase progressive thinking in HR and recruitment from our community. These events are a great opportunity to fill your talent pipeline with potential hires in the area who are already familiar with your company and product.

Engage these relationships early and often, and keep a record of them in your applicant tracking system.

Using an ATS to manage your talent pool

An applicant tracking system shouldn’t be a repository for old resumes – it should be a system where you can nurture your talent pool through the application and interview process.

Features available in Workable for filling your talent pool include:

  • Tagging candidates is a great way to improve the way your team recruits and stays organized. The tagging feature in Workable allows you to label, organize and search candidates using #hashtags. When you click a tag on a candidate’s profile, Workable will search for all available candidates at that stage in the position pipeline who have been tagged with the same word. You can use these tags, and other strategies, to measure your talent pipeline over time.
  • Using the candidate database as you review candidate profiles with your team, add tags for future reference and use the candidate evaluation feature to add a rating and a comment for each candidate. Once your team determines the schema that works best for you, you can use the functionality of the candidate database search and find the right candidates from your pool of applicants, fast.
  • Create internal jobs to hold future hires. Jobs for internal use only are not visible on job boards or careers pages. But, they have all the applicant tracking features available (eg, comments, emails, event schedules, moving candidates through the pipeline) and can accept candidates via manual upload or the job mailbox. By creating these internal jobs, you can easily organize your candidates based on their future fit at your company, and use all the Workable features to continue to engage them as they become applicants.

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Acceptable use policy template https://resources.workable.com/acceptable-use-policy-template Mon, 14 Aug 2023 12:05:41 +0000 https://resources.workable.com/?p=89912 This Acceptable Use policy template will help you craft a comprehensive document tailored to your organization’s specific needs and objectives. What is an acceptable use policy? An acceptable use policy established clear guidelines on the appropriate use of IT resources. Also, iit ensures that employees and stakeholders operate within a secure and productive digital environment. […]

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This Acceptable Use policy template will help you craft a comprehensive document tailored to your organization’s specific needs and objectives.

What is an acceptable use policy?

An acceptable use policy established clear guidelines on the appropriate use of IT resources. Also, iit ensures that employees and stakeholders operate within a secure and productive digital environment. From data confidentiality to software licensing, this document addresses potential risks and sets clear expectations. Regularly updating this policy in line with technological advancements and regulatory changes will further enhance its effectiveness in safeguarding your organization’s assets and reputation.

An acceptable use policy should include:

  • Acceptable use
  • Prohibited use
  • System and network activities
  • Email and communication activities
  • Software and intellectual property
  • Confidentiality

Step by step instructions

Writing an Acceptable Use Policy (AUP) requires a systematic approach to ensure that all necessary elements are covered and that the policy is clear, enforceable, and aligned with the organization’s goals and values. Here’s a step-by-step guide to writing an AUP:

1. Define the Purpose

Determine why you need an AUP. This could be to protect company assets, ensure a productive work environment, or comply with legal and regulatory requirements.
Clearly state the purpose at the beginning of the policy.

2. Determine the scope

Decide who the policy applies to (e.g., employees, contractors, visitors, etc.).
Specify which systems, networks, and devices are covered by the AUP.

3. Research and benchmarking

Look at AUPs from similar organizations to get an idea of industry standards.
Stay updated with relevant laws, regulations, and best practices.

4. Outline acceptable uses

Define what constitutes acceptable use of the organization’s IT resources.
Include examples where necessary for clarity.

5. Detail prohibited uses

Clearly list behaviors and actions that are not allowed.
This can include things like illegal activities, accessing inappropriate content, or using resources for personal profit.

6. Address system and network activities

Set guidelines for accessing and using the organization’s systems and networks.
Include rules about password security, unauthorized access, and software installation.

7. Set email and communication standards

Provide guidelines on appropriate email usage, including sending mass emails, content standards, and data sharing.
Address other communication tools if relevant, like instant messaging or collaboration platforms.

8. Discuss software and intellectual property

State the organization’s stance on software licensing, unauthorized software, and intellectual property rights.
Emphasize the importance of not violating copyright laws.

9. Emphasize confidentiality

Highlight the importance of protecting sensitive and confidential information.
Provide guidelines on how to handle, store, and share such information.

10. Define enforcement procedures

Detail the consequences of violating the AUP.
This can range from warnings and retraining to termination or legal action.

11. Review and revision procedures

Mention how often the AUP will be reviewed.
Outline the process for making updates or changes to the policy.

12. Obtain legal review

Before finalizing, have the AUP reviewed by legal counsel to ensure it’s compliant with local, state, and federal laws.

13. Communicate and train

Once the AUP is finalized, communicate it to all relevant parties.
Provide training or informational sessions to ensure understanding and compliance.

14. Obtain acknowledgment

Have users sign or electronically acknowledge that they have read, understood, and agreed to the AUP.

15. Review and update regularly

As technology, laws, and business needs change, revisit and update the AUP as necessary.
By following these steps, you’ll create a comprehensive AUP that protects your organization and provides clear guidelines for users.

Acceptable use policy template

Acceptable use policies may differ from company to company. Here’s a template based on a hypothetical software company, called TechNova.

This Acceptable Use Policy (AUP) outlines the acceptable use of computing resources at TechNova Solutions. All employees, contractors, and affiliates are required to follow this policy when accessing and using TechNova’s network and IT resources.

Brief & purpose

The purpose of this AUP is to ensure the security, reliability, and privacy of TechNova’s IT resources and users’ data.

Scope

This policy applies to all users accessing TechNova’s IT resources, including but not limited to employees, contractors, visitors, and external partners.

Acceptable use

  • Users must use TechNova’s IT resources for business-related purposes only.
  • Personal use is permissible as long as it does not interfere with company operations or productivity.

Prohibited use

  • Users must not engage in illegal activities.
  • Users must not access, upload, or distribute offensive, threatening, or harmful content.
  • Users must not use IT resources for unauthorized commercial activities.

System and network activities

  • Users must not attempt to access data or accounts for which they do not have authorization.
  • Users must not introduce malicious software into the network.
  • Users must not perform any action that compromises the performance or security of IT resources.

Email and communication activities

  • Users must not send unsolicited email messages or spam.
  • Users must not engage in any form of harassment via email or other communication means.

Software and intellectual property

  • Users must respect all copyright and licensing agreements.
  • Users must not download, install, or use unauthorized software.

Confidentiality

  • Users must protect sensitive and confidential information.
  • Users must not disclose confidential information without proper authorization.

Enforcement

Any user found to have violated this policy may be subject to disciplinary action, up to and including termination of employment and legal action.

Review and revision

This AUP will be reviewed annually and may be revised as deemed necessary by TechNova’s IT department.

Agreement

By accessing and using TechNova’s IT resources, you agree to comply with this AUP and all other related policies.

Disclaimer: This policy template is meant to provide general guidelines and should be used as a reference. It may not take into account all relevant local, state or federal laws and is not a legal document. Neither the author nor Workable will assume any legal liability that may arise from the use of this policy.

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Create exit interview reports in minutes using ChatGPT https://resources.workable.com/tutorial/create-exit-interview-reports-in-minutes-using-chatgpt Tue, 27 Jun 2023 16:03:08 +0000 https://resources.workable.com/?p=89235 Did you know that ChatGPT can be a very helpful tool in your quest for better retention rates and the improvement of corporate culture? As an HR professional or SMB owner, you need to organize your exit interviews in a way that, in combination with AI, can yield valuable outcomes. Exit interviews play a crucial […]

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Did you know that ChatGPT can be a very helpful tool in your quest for better retention rates and the improvement of corporate culture? As an HR professional or SMB owner, you need to organize your exit interviews in a way that, in combination with AI, can yield valuable outcomes.

Exit interviews play a crucial role in gaining valuable insights into employee turnover, helping organizations improve their retention strategies and foster a positive workplace culture.

However, traditional methods of analyzing exit interview data can be time-consuming, subjective, and limited in scope.

Let’s explore how ChatGPT, an AI-powered language model, can support your exit interview efforts by creating engaging reports for your manager.

Why to use ChatGPT for your exit interview reports?

Using ChatGPT for creating reports based on exit interviews data can greatly benefit HR professionals.

ChatGPT’s capabilities in data analysis, natural language understanding, and summarization allow it to efficiently process and interpret the data, saving valuable time and effort.

By leveraging ChatGPT’s abilities to identify patterns, trends, and key insights, HR professionals can gain a deeper understanding of employee sentiments, reasons for departure, and areas for improvement.

The generated reports can be concise, yet comprehensive, providing a valuable overview of the exit interviews data.

This, in turn, empowers HR professionals to make data-driven decisions, develop targeted retention strategies, and drive improvements in employee satisfaction and engagement.

Ultimately, ChatGPT’s support in report creation based on exit interviews data enhances the HR professional’s ability to extract meaningful insights and take informed actions to strengthen the organization’s workforce.

Related: Exit interview questions and answers

Analyzing Exit Interview Data

Conducting numerous exit interviews can be daunting when it comes to analyzing them. Fortunately, it is easier than ever to write down your notes and transform them into effective reports.

There are many tools available to help you with this. Microsoft Office and Google Docs, for example, can assist you in taking notes and providing reports to your managers. However, you need to be proficient with these software programs to take full advantage of all the available options they offer.

In addition, you can use online tools easier to manage like SurveyMonkey or Google Forms to do your work in less time.

If you are looking for something quick and almost effortless, you can use AI tools to extract your outcomes and take action immediately.

Workable’s new AI features, for example, can help you by suggesting questions and taking automated notes during exit interviews. All you need to do is fit them to your own tone, and use them to create efficient results.

Using ChatGPT for exit interviews analysis

Here, we are going to use ChatGPT to show you how easy you can build a report based on the feedback from exit interviews.

First gather all the answers (notes or transcripts) given to the same question for all participants in a Google doc or your preferred desktop app. Go to ChatGPT and use this prompt before adding your text:

The below transcripts contain answers to` [interview question]. Could you please create a bullet list of similarities and differences for me?

Exit interview - Bullet list

Check the answer and copy the information contained as they are important for your report.

If you want to delve deeper, you can incorporate details about their salary, role, and department, even without cleaning properly your data, and request ChatGPT to generate a table for you containing concise responses to all your inquiries.

For example you can use this prompt:

Can you build a table for me based on the given data containing employee names, their department, their role, their wage, their years at the company, the reason of leave (between 1-6 words), overall experience (1-6 words) Training satisfaction (yes or no), what satisfied them the most (1-6 words), treatment by supervisor (1-6 words), and recognition of work (1-6 words)?

And voilà…

exit interview report

You can adjust your query depending on your company needs.

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Building reports from exit interviews

Now you have all the critical information for your record. If your manager wants to build a report and email them, you can continue using ChatGPT:

Could you please build a report for my HR manager summarizing the reasons for leave and including points for improvement based on the above data? My name is Anna Morrison, I’m an HR assistant, my company name is System Force, and my HR manager is named Nick Smith.

Based on our sample data we received this answer.

Exit interview sample report

Subject: Exit Interview Analysis
System Force, HR Department
Date: June 21

Dear Nick Smith,

I am writing to provide you with an analysis of employee exit interview based on the reasons for leave obtained from exit interviews. This report aims to highlight the primary reasons employees have chosen to leave the company and suggest points of improvement to enhance employee retention.

Reasons for Leave:

  • Personal relocation: One employee mentioned leaving due to personal relocation. While such circumstances may be beyond the company’s control, it is essential to explore options for supporting employees during significant life changes to retain valuable talent.
  • Career growth opportunities: Two employees cited the lack of career growth as a reason for leaving. It is crucial to provide clear career paths, offer regular performance evaluations, and identify opportunities for advancement within the organization. Promoting internal mobility and professional development programs can help address these concerns.
  • New job opportunity: One employee mentioned leaving for a new job opportunity. Conducting stay interviews with employees and actively identifying their career aspirations can help identify and address any potential flight risks proactively.
  • Work-life balance: One employee cited the need for better work-life balance. Promoting and fostering a healthy work-life balance, such as implementing flexible work arrangements or offering employee wellness programs, can contribute to improved job satisfaction and retention.
  • Unhealthy work environment: One employee cited an unhealthy work environment as the reason for leaving. It is crucial to assess and address any issues related to workplace culture, communication, and employee well-being to ensure a positive and inclusive work environment for all employees.

Points of Improvement:

Based on the analysis, here are some suggested points of improvement to enhance employee retention:

  • Enhance career development opportunities: Create clear career paths, provide regular feedback and performance evaluations, and offer training and development programs to support employees’ professional growth.
  • Promote work-life balance: Implement policies and programs that support work-life balance, such as flexible work arrangements, wellness initiatives, and promoting a healthy work environment.
  • Foster a positive work culture: Encourage open communication, collaboration, and recognition to create a supportive and inclusive work environment.
  • Conduct stay interviews: Regularly engage with employees to understand their aspirations, concerns, and needs, and address any potential flight risks proactively.
  • Strengthen talent retention strategies: Implement programs and initiatives to recognize and reward employees’ contributions, provide competitive compensation and benefits, and foster a positive employee experience.

By addressing these areas of improvement, we can enhance employee satisfaction, engagement, and ultimately improve employee retention within the organization.

Please let me know if you require any further information or assistance in implementing these suggestions.

Thank you for your attention to this matter.

Sincerely,

Anna Morisson
HR Assistant

You can edit this report based on your experience, knowledge, and the needs of your organization.

Briefly, we saw that ChatGPT can assist you in writing a comprehensive report for your manager by instantly providing the most useful data such as participation rates, main reasons for exiting, areas of improvement, and ideas for conducting comparative research, if necessary, to compare your employee exit data with industry benchmarks.

Additionally, ChatGPT can help you continue your analysis by providing information on employee retention rates, engagement levels, and turnover costs based on the data you will share.

In short, save time creating a detailed and valuable exit interview report using ChatGPT, focus on how you and your organization can act to boost retention and reduce staff turnover. Take the feedback seriously and start working on a better future for your company and its culture.

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The ultimate guide to job posting https://resources.workable.com/tutorial/job-posting-guide Sun, 13 Dec 2020 16:03:34 +0000 https://resources.workable.com/?p=77431 Meet the modern jobseeker The modern jobseeker could be spending up to 15 hours a week looking and is just as likely to be using their smartphone as their laptop while doing so. More than half the traffic on Glassdoor, one of the world’s most popular job boards, comes from mobile with the group of […]

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Meet the modern jobseeker

The modern jobseeker could be spending up to 15 hours a week looking and is just as likely to be using their smartphone as their laptop while doing so. More than half the traffic on Glassdoor, one of the world’s most popular job boards, comes from mobile with the group of 35-44 leading the way. And this is why employers who accept mobile applications are twice as likely to get high quality candidates as those that don’t.

This guide was created so as to give you a quick overview of job posting and help you bring those talented jobseekers to your doorstep. If you know the basics, you can navigate and jump into the topics you want:

  1. Choosing the right job title for your open role
  2. How to write a job description
  3. How to post a job listing
  4. Where to post a job for free
  5. The best places to post jobs free and paid
  6. Specialist job boards
  7. How to post to multiple job boards for maximum impact
  8. Tips for successful job candidate management

What are the different ways to attract candidates?

There is no magic bullet in recruiting. Instead there’s an exciting variety of channels and the challenge is to get the mix right. The starting point should be a great careers page that showcases what’s good about your company and the roles you’re hiring for. The next step is to take advantage of social media to spread the word that you’re hiring. Get everyone you work with involved with the help of a referral program. Then turn to job boards where there are a host of free options for job posting, as well as premium job boards, which if used right, are worth the money.

How do people collect and review applicants?

Even now some of the smartest companies are still hobbling their recruiting effort by using accounting tools to get it done. Spreadsheets are great for a lot of things. They suck as a hiring tool. Likewise email – which you can’t work without – becomes overwhelming when you’re hiring. The answer can be found in some of the great hiring software solutions that an increasing number of employers are turning to. Applicant Tracking Systems (ATS), like Workable, are bringing the advantages larger organisations have long enjoyed when hiring and delivering them to smart companies of all sizes.

Do I need to hire a recruiter?

Hiring a recruiter isn’t always necessary but it can be a great shortcut. Here are some important points to bear in mind:

  • Look for recruiters who have hired for businesses like your own.
  • Look for recruiters who have hired for roles like the one you’re hiring for.

Contingent recruiters, who get paid when they deliver results, have become increasingly popular. The upside is that you only pay for what you get (typically one third of the hire’s annual salary). The downside is the cost and a possible conflict of interest. You want to hire great people. The recruiter gets paid when you hire someone. Bear this in mind.

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1. Choosing the right job title for your open role

Whichever job title you choose for your job advertisement, remember that it will be displayed in job listings, on your own website and in search results. While you might think of a job title one way, your candidates could be busy searching for something else. The answer is to do some research to make sure your title is something a jobseeker would look for on Google or Bing. While a designer might reasonably expect to search using the term “designer”, this won’t help them to find your posting if you’ve used the job title, “graphical ninja”. Clarity of writing comes from clarity of thought.

Tech tricks to inform your choice:

job posting title

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2. How to write a job description

First impressions count. For many jobseekers, the job description is where the relationship between employee and employer begins. Should this step turn into a stumble it’s all over very quickly. Job descriptions can alienate, demoralize and intimidate. They can also engage, motivate and inspire. To achieve the latter we need to revolutionize the way we think about this relationship.

We’re starting with a list of tips and tricks on how to write a job description, then we’ll break it down to provide specific guidelines for your company profile, requirements and benefits.

How to write a job description in 10 steps

  1. Discuss the role with someone who already does this job, or its nearest equivalent within your organization, and get them to describe their average day.
  2. Describe the role using words that feel inviting and evoke an emotional response. Resist the temptation to use jargon, buzzwords or a flat corporate tone.
  3. Keep it short (but not too short) or it can become confusing. As a general rule, don’t use more than a half-dozen bullet points and don’t exceed 700 words.
  4. Be specific. Vague meaningless prose won’t cut it here. Know your industry and where your company stands. Make sure you’re familiar with the role and what it consists of and spell it out. Add a start date to create a sense of urgency.
  5. Think like an applicant. What would make you apply for the job? Is it just perks and benefits or the chance to work with a smart group of people? Perhaps it’s the clear career path, the opportunities to learn and add to your skills, the company’s vision or the way you do things.
  6. Help applicants to picture themselves in the role. Share details of the team they could be working with on a regular basis; include quotes or links to social media accounts.
  7. Leave out trivial tasks or minor details. It’s all about what’s important in the role.
  8. Offer value. It’s not all about how great your company and the job you’re offering is. This is about the potential candidates. Share content that interests and attracts them, talk about knowledge, ideas, and working methods.
  9. Don’t write job descriptions in isolation. Talk to other departments to gain their expertise, content writers for wordsmithing, marketing for promotional ideas, designers for smart-looking visuals.
  10. Spell-check and proofread. And once you’re done, do it again.

Looking for more? Check out our ultimate and most updated list of how to write a good job description.

Your company versus all the companies out there

To stand out in a crowded market you need to show some personality in your company profile. Your company is a unique combination of people, culture and knowledge, and your target is to attract candidates who share your approach and values. Make a pitch. Tell them the story of where you are, how you got there and where you’re going. Invite your candidates to join you in getting there.

Make it visual; an image of your workplace, a video or a quote from one of your employees offers an inside look at your company. Two-thirds of jobseekers admit to being influenced by the presentation of a job ad. Make yours memorable.

But don’t be self-absorbed. Many ads brag about how special their company is, how they only employ the best. This can come across as boastful, which is a turnoff for some candidates and will make others suspicious or fearful of applying. Brevity is your friend, keep this part to no more than 200 words and focus on your candidate; what’s likely to capture their attention.

This job versus every other job out there

The two most common approaches when writing a job description are to present a detailed list of daily tasks or a vague run-through of responsibilities. Neither will make the role compelling. Focus instead on deliverables and explain how these will contribute to the success of the business.

Here you can use bullet points (not a laundry list) that describe the nature of the work and how the role functions within the broader team. Rather than describing tasks, focus on the type of decisions they’ll be making, who they will be working with and reporting to.

job-description-list

The requirements list

You get what you ask for, so it’s tempting to go all out with a wish list. What you actually need is someone who can do the job and has the potential to grow. Candidates aren’t sitting on a shelf waiting to be picked. Distinguish between what you “want” and what you “need”. Come up with a list of 15 requirements. Read, rethink and cut the list in half.

A good approach is to rank skills by importance and frequency and be clear about it. Treating all skills as equal will demoralize jobseekers. The wrong emphasis could cost you good candidates who are concerned that they lack some skills which could really be picked up with a few hours basic training. Likewise don’t dwell too much on experience. Keep in mind that skills can be learned, people can be trained.

Benefits & perks

Here you can knock yourself out with as many bullet points as your actual benefits deserve. Still, you would be wise to focus on what’s special about your company. Keep in mind that attracting people through perks isn’t the best recruiting strategy. You’re looking for someone to meet the challenge and buy into the company as a whole, not a benefits shopper.

what-attracted-you-to-this-job

Make it easy to apply

We’ve all come across job ads that require a lot of patience to apply. Sending resumes to email addresses, filling out a bunch of fields with basic personal details or even worse rewriting your entire resume in individual form fields. Don’t be that guy. The candidates’ application experience is important.

An Applicant Tracking System (ATS) that automatically fills in required fields and offers a simple resume upload is all you need. Screening questions are useful and can weed out poor candidates to save you valuable time. A simple question like “What attracted you to this job?” can say volumes about the candidate. But go easy on open-ended questions that require candidates to write an essay. Multiple choice questions to check on skills and knowledge should be the default.

Worried about starting with a blank page? Try our job description templates, or jump right in and post your job to the best job boards today.

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3. How to post a job listing

You need to create some buzz around the job you’ve just published on your careers page. To do this you want to get your listing noticed by the communities where the passive candidates hang out. Linkedin has scores of groups you can join, mention jobs in or initiate general discussions around the role, your company or the industry.

First things first. Does everyone on staff know you have just listed a new job? Share it across your company. If you don’t have a referral system in place we’d strongly advise you to set one up. Include a social sharing feature and give incentives to your staff to start sharing from their own social accounts.

An alternative is to create your own communities. Smart companies make sure they have created Facebook groups or a Facebook Jobs tab, or even run a Facebook ad campaign, with the sole purpose of attracting potential candidates. Promote your employer brand through these pages and when you post a job you’ll have a talent pool of existing fans. Add as many touch points as possible between you and prospective candidates.

first-things-first

The top job boards

Posting your job on your careers page and social media is not enough. You need job boards. The leading premium job boards in terms of ROI (return on investment) are LinkedIn, Craigslist, Indeed and Monster.

Some job boards, like Indeed, also offer a free option as well as a paid. SimplyHired and Glassdoor offer free postings when you access them through an ATS like Workable. For the most effective places to post your jobs, check out our job board directory, which enables you to choose job boards based on industry, location, and cost (paid versus unpaid).

The best day to post a job

Don’t post your jobs on Friday evening, by Monday they’ll be last week’s news! Instead, wait until Sunday evening or Monday morning and advertise your roles when the candidates are most active.

Most job sites use freshness as a factor in ranking job search results. Plus, the new jobs of the day usually land in email updates and job board front pages, so getting there when the action is happening can get you up to double the candidates you’d receive on a slow day.

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Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

4. Where to post a job for free

To keep costs low, share your job on social media – with a well-thought-out strategy – and harness the power of your best brand advocates: your employees. Wondering where to post jobs for free? Get word-of-mouth referrals for free by having your team share your job descriptions far and wide on Twitter, Facebook, and LinkedIn.

  • Twitter
    Twitter is the most open and transparent of these three social networks. In other words, you don’t have to be a Twitter user to read tweets. Putting your job listing on Twitter is a great way to connect with audiences you don’t already know. Help jobseekers find your listing by using relevant hashtags, such as #jobopening or #joblisting. You can even use industry-specific hashtags, such as #greenjobs, or location-specific hashtags, such as #bostonjobs. This list of hashtags is written for jobseekers but equally useful for recruiters
  • Facebook
    Facebook has more users than LinkedIn and Twitter and is by far the most popular social network. It’s designed for personal sharing and the best channel for employer branding. To get the most traction from Facebook, intersperse job listings with photos and videos that feature your corporate culture. If you’re planning to do a lot of recruiting on Facebook, try adding a Jobs Tab to your page. This is a free, effective way to enable your audience to browse all your open jobs on Facebook.
  • LinkedIn
    LinkedIn is purely a professional network and a natural fit for recruiters. LinkedIn profiles are formatted much like a resume, with most of the same candidate data—education, work history, technical skills, and some extras, like recommendations and endorsements. This is what makes LinkedIn so effective for sourcing highly specific types of candidates. Although LinkedIn has paid job listings, you can also post an open job as a status update on your company page for free.

Talent pools and the power of referrals

IMPORTANT NOTE: Choose your social media channel based on where your target talent pool is likely to be. Communications professionals in fields like advertising, marketing, and PR, are likely to be active on Twitter. If you’re hiring for construction jobs, Twitter won’t be an effective recruiting channel for you. You’re not limited to these social networks either. For example, if you’re a lifestyle or fashion brand and primarily communicate with your audience through images, Instagram may be your best bet.

Try pairing social media with an employee referral program. This is a warm, efficient way to reach your colleagues’ trusted contacts and make higher quality hires. Referrals are the number one source for hires, and social media provides employees with an easier, more personal way to share open jobs. Increase participation in the referral program with incentives. Gift cards, gadgets, and bonuses are popular, but feel free to get creative.

For example, APAC Customer Services had offered concert tickets as a reward for referrals. It was fun, but also smart, with the concert date functioning as a kind of countdown. When creating a referral program, think about the way your colleagues like to communicate, such as Slack.

Where to collect your candidates

One efficient way to post to job boards is through an Applicant Tracking System (ATS). In addition to posting to multiple job boards and social networks with one submission, any applicants from those job boards will automatically be imported into your ATS. Hiring teams can work smarter, not harder, by cutting email and spreadsheets out of the process and storing all their candidate profiles and resumes in a searchable database.

The best ATS options, including Workable, offer you a simple hiring pipeline that makes sense of your recruiting tasks.

talent-pool

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5. The best places to post jobs free and paid

Get more eyes on your job listing today. With one click, post your listing to free job boards like Indeed, SimplyHired and Glassdoor. Workable integrates with numerous top job boards around the world. All you need to do is select the ones you want and we’ll do the rest.

Premium Job Boards

  • Indeed
    Indeed is a leader among job boards and is visited by nearly three-quarters of all jobseekers. The site also boasts substantial reach with over 4 million jobs posted directly to Indeed.com. Indeed is also a job search engine that anyone can use for free. It takes jobseekers’ input, such as skills and location and then aggregates all matching jobs from thousands of other websites.
  • LinkedIn
    LinkedIn is the world’s largest professional social network, a powerful sourcing tool and a job board. LinkedIn enables recruiters to create narrow searches for candidates by parameters such as location, job title, industry and more. With more than 722 million users in total, LinkedIn has the largest user base. And they’re growing fast with 172,800 added per day. The site is also visited by a whopping 310m active users a month.
  • CareerBuilder
    CareerBuilder is both a job board and a destination for career advice. It operates in the United States, Europe, Canada and Asia and is visited by more than 24 million unique visitors a month. It has 3,200 partner sites in 60 countries. CareerBuilder is used by 80 million job applicants and each month it has 3 million job postings.
  • SimplyHired
    SimplyHired, like Indeed, is a job search engine at its core. It is a highly-targeted pay per click job board that gets around 30 million unique visitors per month. SimplyHired is used by 3 million employers. When jobseekers search on SimplyHired, they’re able to discover jobs on the SimplyHired site, mobile app and numerous partner sites.
  • ZipRecruiter
    ZipRecruiter is used by over 1 million employers and 7 million active job seekers each month. They offer a speedy way to get candidates by enabling recruiters to post to more than 100 job boards with one click, in addition to having a job board of their own.
  • Monster
    Monster enables recruiters to target jobseekers in other countries, as well as through niche sites like Military.com, thousands of newspaper sites and social networks such as Twitter and Facebook. It’s a recognized name in job boards, having been around for 25 years. Monster also gets a ton of traffic with more than 926 million monthly unique visitors.
  • Portfolium
    Portfolium is a job board and a portfolio site that enables approximately five million students and recent graduates to get their work samples, video clips and skills in front of employers. Hiring college talent is not easy for recruiters but it is especially challenging for small businesses. Portfolium enables any company to look beyond resume keywords and effectively reach and hire college talent with verified skills.
  • StackOverflowCareers
    StackOverflowCareers is the careers platform of StackOverflow. It’s used by more than 100 million developers and technologists and is the trusted first destination of tech recruiters. Both employer profiles and developer profiles on this network are designed with the interests of developers in mind. In addition, there’s more for employers and recruiters to look at besides resumes. Recruiters look at code samples and interaction with other users to build a high quality pipeline of talent.

Free Job Boards

  • Glassdoor
    Glassdoor offers jobseekers free access to more than 70 million company reviews, interview questions, salary reports and more, all posted anonymously by employees. It allows hiring managers to post jobs free, and is quickly rising in popularity as a job board and recruiting site. Glassdoor enables employers to update their company info, see who is viewing their company profile and respond to reviews. Glassdoor gets 50 million visits monthly
  • Trovit
    Trovit is the leading classifieds search engine in Europe and Latin America. They have a presence in 57 countries and are available in more than a dozen languages. Jobs are one of their five major verticals and they partner with thousands of job boards and newspapers to help jobseekers be more efficient in their search. Trovit listings are highly visible as they are visited by 11 million unique users a month.
  • JobRapido
    JobRapido is a global job search engine similar to SimplyHired and Indeed. They conduct business in 58 countries with more than a thousand companies, have 85 million registered users and are visited by 35 million monthly users. They’re a frontrunner as far as job aggregators go and continue to expand in Europe and the rest of the world.
  • JobInventory
    JobInventory is a job search engine that eschews pay-per-click campaigns for a contributor program. This means that the search results provided to jobseekers are 100% organic. They offer a wide selection as they post jobs from all sources: employers, job boards and classified sites.
  • CareerJet
    CareerJet is a job search engine with a worldwide presence. They’re available in 28 languages and source job ads from nearly 60,000 websites around the world. They own and operate two other brands, Opcionempleo for Spanish language markets and Optioncarriere for French language markets.
  • Recruit.net
    Recruit.net is the leading search engine for jobs in the Asia Pacific region. Their search technology pulls jobs from corporate web sites, job boards, recruitment agencies, classifieds and more enabling jobseekers to quickly find millions of jobs. They also offer pay-per-click advertising, detailed analytics, and tracking for employers and recruiters. Recruit.net operates 18 localized websites in 6 major languages.

Looking for more? Check out our ultimate and most updated list with the best job boards.

Why you would pay for a job board versus free job boards?

Which job board is right for you and whether you should spend the extra on a paid job boards depends on a few factors:

  1. The urgency of the hire – if you need to hire quickly you’re likely to find them faster by putting some money behind a paid or sponsored ad.
  2. The type of role – some roles are simply harder to find candidates for. Take for example technology roles and often more senior hires. For this type of role you’ll often need to use a specialist/niche paid job board. The cost of the board will be justified by the quality of candidate it can attract.
  3. Your location – if you are based in an area where there is high competition for candidates, a paid job ad can help you stand out from the crowd and make sure you’re speaking to the best people.
  4. Ongoing hiring – as free job ads get old they fall down the rankings on job boards as newer jobs take the top spots. Simply reposting the same job on the same job board won’t get it listed back at the top. So if you’re hiring for a particular type of role over a long period of time you’ll keep your job ad fresh and the candidates flowing by paying for a job ad to keep it high on job board search results.
  5. Cost control – how much you pay for job ads is completely customizable, especially with pay-per-click (PPC) options. Many job boards have PPC campaigns that you can use to target a highly specific audience. This means that you only pay when interested and suitable candidates view your job listing.

Never forget that a badly written job ad will never attract the best candidates whether you pay for an ad or not. So be sure that your job ad is up to scratch before you start.

So a paid ad is always better?

Not necessarily. There are many jobs where the free job boards can perform very well. Indeed for example is the biggest job board in the world, its free version has a huge amount of candidate traffic and can provide great candidates.

You’ll need to decide which job boards are best for you on a role by role basis and whether paying for a job ad will work out better in the long run.

Try Workable free for 15 days, and see which job boards work for you. Post your job to multiple free job posting sites with one submission, and get discounts on premium listings.

paid-ad

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6. Specialist job boards

Specialist Job Boards, also referred to as niche job boards, trade on quality of candidates over quantity. Many have grown out of successful community sites or evolved into community hubs as well as listings sites. This is an introduction to some of the top job boards in their respective fields — or head straight to our job board directory for the full breakdown.

Industry-specific job boards

TECH AND PROGRAMMING

  • StackOverflowCareers
    StackOverflowCareers is the place to go if you’re looking for developers. Some 100 million devs and technologists use it every month.
  • Dice
    Dice the other tech job board giant with a database of more than 9 million tech resumes in the US. Has a cross-posting network and minimizes unqualified clutter due to its niche nature.
  • Github
    GitHub is a community of 50 million developers but it also has its own small job board. More often used to trawl for passive candidates.

DESIGN

  • Dribbble
    Dribbble is a community that gives you access to designers’ portfolios and profiles. Plus you can post your jobs and connect with top talent.
  • Behance
    Behance is where some of the top brands post their creative jobs. It’s also the place where 10 million professionals showcase their works enabling you to take a peek before you decide.

HEALTHCARE

  • Doximity
    Doximity has attracted almost 75% of US doctors. It’s a professional network and a job board. You could call it a niche version of Linkedin.
  • HealthECareers
    HealthEcareers with 6,500 employers and more than 11,000 medical & healthcare jobs posted, this job board is guaranteed to provide you with qualified applicants.

SALES

  • Rainmakers
    Rainmakers attracts top performing salespeople, making it a leading sales career site and sales talent community.

RETAIL

  • AllRetailJobs
    AllRetailJobs board adds 4,000 resumes per month on their database and has more than 19,000 employers and recruiters using the platform.

HOSPITALITY

  • HCareers
    HCareers is the premier job board that covers all hospitality jobs (hotels, restaurants, travel etc).

MEDIA

  • Mashable
    Mashable has emerged as a global media company with 45 million monthly visitors and its job board is a go-to for digital talent.

FINANCE & BANKING

  • eFinancialCareers
    eFinancial Careers includes jobs in finance, accounting, banking and insurance and has an audience of more than 1m finance professionals.

Job boards for different types of work

FREELANCE/FLEX

  • UpWork
    UpWork (previously oDesk) is free and is for freelancers only. If you’re looking for one, check out their well-rounded database of 18 million freelancers.
  • FlexJobs
    FlexJobs is free and effective when it comes to flexible jobs. But only if you’re in search of part-time, telecommute or freelance employees.
  • WeWorkRemotely
    WeWorkRemotely is the job board without borders allowing you to narrow down talent that doesn’t have to be in the same location as you.

SEASONAL

  • Snagajob
    Snagajob is the largest resource for hourly employees. Has 100 million registered job seekers and 700,000 employer locations in the US and Canada.

INTERNSHIP/RECENT GRADS

  • Internships.com
    Internships.com is used by more than 80,000 employers that can post and manage their internship jobs for free.
  • Looksharp
    Looksharp is made for entry-level jobs and internships.

STARTUPS

  • AngelList
    AngelList will be familiar to most startups. More than 100,000 of them use it. Candidates get to apply privately and see salary and equity up front and startups get to access a huge list of developers and designers actively looking for a job. All for free!

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7. How to post to multiple job boards for maximum impact

Recruiting software (like an Applicant Tracking System, or ATS) takes the hassle out of hiring by automating repetitive tasks and enabling you to keep everything you need to do your hiring in one place. Posting your job to multiple job boards and social media sites used to take hours. Now, it can be done in a click. Your recruiting software may even offer discounted or free job listings with specific partner sites.

Get candidates in one place

As candidates apply through job boards, their application data flows directly back into your recruiting software, or Applicant Tracking System (ATS). Your ATS will organize each applicant’s resume and application materials, track how many candidates are applying to each listing and enable you to see how many candidates you’re moving forward in the hiring process. You’ll also be able to discuss candidates with colleagues and keep all their communication on the candidate’s timeline.

How to post jobs that will be seen everywhere

Maximize your reach by using the job board integrations offered by your ATS. Posting to several job boards at once is a great way to get more exposure, and more exposure means more applicants. Automating this task with an ATS saves time but also increases productivity. With an ATS, your hiring team can save hundreds of work hours you’d otherwise lose to filtering a large pool of applicants. This helps you identify top talent faster and focus on the more important work of choosing the best candidate for your job.

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8. Tips for successful job candidate management

You’ve posted your job and applications are rolling in. Now, it’s time to start building a shortlist. Hiring processes vary from company to company, but generally your next steps for job candidates are one-way video interviews, phone screening, assessments, in-person interviews and at the very end, offer and onboarding, or rejection letters.

In the United States the average cost per hire (including direct and indirect costs) is $4,129. (Source: SHRM)

How to collaborate with your hiring team

Close collaboration with your hiring team will result in more efficient processes for candidate management and a hire who fits better. Whether you are an in-house or agency recruiter, it’s a good idea to send regular updates to your clients or hiring team. Using recruiting software means you don’t have to stitch together spreadsheets, email and elaborate filing systems. Some tools provide seamless and customizable collaboration features so that you’re always in the loop.

Methods used to score candidates

Time to rank your candidates. There are different approaches that can be taken here. One way is to simply rank candidates between 1-5 stars based on a few key elements. Some useful things to look for are:

  1. Initiative and drive
  2. Trend of performance over time
  3. Past accomplishments
  4. Comparable experience and education
  5. Problem-solving and analytical skills

How to move candidates through the process

It can be hard to pick up where you left off while managing multiple hiring pipelines. Use an Applicant Tracking System (ATS) to easily identify next steps and efficiently move candidates through the different stages of hiring.

The typical stages of the hiring process include “sourced”, “applied”, “phone/video screen” and “in-person/live interview”. The right system will enable you to disqualify candidates from the process or even move a candidate from one hiring pipeline to another for a different job.

Chances are you know this scenario:

workableYou write a job ad then post it to every job board one at a time. Your inbox gets jammed with randomly formatted resumes. You forward the ones you’ve had time to read to colleagues. It gets messy so you try to track it on a spreadsheet. We like spreadsheets, they’re great for all sorts of things like metrics and accounting but they’re useless for hiring.

That’s why we made Workable. A simple and powerful tool designed to help you hire better. Workable helps thousands of SMBs and Enterprises hire better candidates faster. Post to all the best free job boards with one click, share your jobs on social media and get discounts on premium listings. When the applications roll in, Workable keeps them all in one place, where you can browse and decide painlessly. Hiring made simple.

The post The ultimate guide to job posting appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Sourcing on Twitter: Advanced search strategies for recruiting https://resources.workable.com/tutorial/sourcing-on-twitter Thu, 05 Jan 2017 15:35:07 +0000 https://resources.workable.com/?p=7052 Here is how to find candidates on Twitter using advanced recruiting and sourcing: 1. Make a Twitter list Twitter lists are groups of Twitter accounts you can curate to help organize your feed. When you view a list, you’ll only see tweets from its members. For example, if you want to read tweets exclusively from […]

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Here is how to find candidates on Twitter using advanced recruiting and sourcing:

1. Make a Twitter list

Twitter lists are groups of Twitter accounts you can curate to help organize your feed. When you view a list, you’ll only see tweets from its members. For example, if you want to read tweets exclusively from your company’s HR team, search on Twitter and make a list with the accounts of all employees working at your HR department.

Below is a list about HR-related topics created by HR Grapevine News. You can follow this list by subscribing and reading tweets from all its members.

Sourcing on Twitter: Twitter List

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

Here’s how to create a sourcing list on Twitter:

Click on your avatar on the top right of your page and choose the “Lists” option. You’ll see all lists you’re already a member of and a prompt to create a new one.

Sourcing on Twitter: how to create a Twitter list
Name your new list, add a description and choose to make it private (only accessible by you) or public (anyone can subscribe to the list.) Opt for private if you want to follow people without notifying them. To add a person or company to your list, go to their profile, click on the settings symbol (the gear next to the Follow/Following button) and choose “Add or remove from lists.” Pick the list you want to add them to and you’re done.

Sourcing on Twitter: Modify Twitter List

Here’s how to use Twitter lists to improve your sourcing:

  • Create private Twitter lists to recruit passive candidates. This will save you valuable time when you want to contact candidates, as you’ll have their profiles organized in one place. If you spot something interesting among someone’s tweets, you could send them a message. Such lists could also serve as talent pipelines. Consider adding past candidates who you almost hired. If you want to consider them for a future role, it’s best to keep up with their activity.

For EU candidates specifically, please refer to guidance on using social media for recruiting and collecting candidate information as per the General Data Protection Regulation, or GDPR.

  • Craft public Twitter lists to stir up recruitment interest. Public Twitter lists could be a smart way to attract passive candidates and increase your response rate to cold emails. Create a list using an interesting name, like “The Ruby-on-Rails Incredibles” and add people who’d make great candidates for similar roles. Once they see you’ve added them to that list, you’ll have their attention. Including them in your list could also increase your chances of getting a response, if you decide to contact them.
  • Group candidates in event guest lists. Twitter lists can help you promote events you host by allowing you to curate a guest list and keep in touch. They can also help you keep track of the attendees of industry events (regardless of whether you attend those events or not).You can find potential candidates without meeting them in person if they tweet about an event or conference in an industry you’re recruiting for. Tools like IFTTT and simplify360 can automate your list-building by adding people to lists based on what you’re looking for. For example, while sourcing a marketing operations hire in Boston, it’d be a good idea to add Boston-based attendees of #Mrktgnation or #Dreamforce to your sourcing list.

2. Advance your recruiting search

Instead of using a simple sourcing search, consider Twitter advanced search feature. It allows you to find candidates on Twitter by multiple criteria like location, keywords, languages and hashtags. To grow your network of passive candidates, you could also look for people who mention other users. Even if someone you approach isn’t currently interested in your job opportunity, they might be connected to someone who is.

You can filter your search results by accounts, tweets, videos, photos and news. Twitter advanced search is also helpful when you want to track specific tweets from a passive candidate and use them to craft a personalized message about your job opportunity.

Sourcing on Twitter: Advanced Search

3. Use Boolean search for better sourcing

An alternative to Twitter’s advanced search is using Google to find candidates. Boolean search strings help you scan Twitter to identify professionals with your desired criteria. For example, a simple search for mobile developers in Boston with experience in Swift, could look like this:

Sourcing on Twitter: Boolean search

Boolean search can also help you find public lists that gather professionals from a specific industry who usually tweet about related topics. For example, here’s a boolean string you could use to search for lists of interesting UX designers:

Sourcing on Twitter: Boolean search Twitter lists

This sourcing search returns public lists, like “UX Design” “User Experience (UX)” and “awesome UX/Design people.” You can subscribe to these lists, follow their discussions and explore other lists curated by the same account.

Sourcing on Twitter: UX Twitter List

Workable’s Boolean search cheat sheets provide sample search strings to recruit experienced candidates.

4. Use the right hashtags

Hashtags help you find the right candidate. Think of hashtags like targeted keywords that help broadcast your job posts to relevant Twitter users. Make your hashtags as skill-specific as possible: for example, #sales and #London are more effective than #jobs and #hiring.

Maximize your hashtags by choosing the most popular and relevant ones. Online tools like Hashtags.org provide metrics and tracking systems for your hashtags. There are also free hashtag generators, like all-hashtag.com and hashtaggenerator.com. Hashtagify.me can also help you find, and visualize, relevant topic hashtags based on trends and analytics:

screen-shot-2017-01-04-at-9-57-39-am
Via Hahtagify.me

Want more detailed information on various sourcing methods? Download our free sourcing guide.

5. Build before you need

Don’t wait until a job becomes vacant. While recruiting on Twitter won’t replace your traditional hiring methods, it’s a great tool to get in touch with potential candidates. Start building relationships with them today.

Glen Cathey, a talent acquisition consultant and keynote speaker, explains how Twitter discussions can benefit your recruiting endeavors:

“Engaging people on Twitter is really no different that striking up a conversation in person. You hear someone talking about the game last night, a book they read, a work challenge, etc., and you can easily jump right in with relevant content and/or questions…engaging people in two-way conversations is social.”

Keep talking to promising people, comment on their tweets and share relevant updates. Effective social media sourcing isn’t about finding and closing candidates quickly. It’s a long-term employer brand building exercise.

The post Sourcing on Twitter: Advanced search strategies for recruiting appeared first on Recruiting Resources: How to Recruit and Hire Better.

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How to source passive candidates https://resources.workable.com/tutorial/sourcing-passive-candidates Thu, 06 Oct 2016 13:37:33 +0000 https://resources.workable.com/?p=6652 Sourcing passive candidates isn’t just about finding them. It’s also about screening and engaging those candidates in conversations. How to find passive candidates Meet them online Meet them in person Meet them through connections Meet them through past hiring processes Meet them through tools and services Meet passive candidates online Use Twitter and Facebook. Platforms like […]

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Sourcing passive candidates isn’t just about finding them. It’s also about screening and engaging those candidates in conversations.

How to find passive candidates

  1. Meet them online
  2. Meet them in person
  3. Meet them through connections
  4. Meet them through past hiring processes
  5. Meet them through tools and services

Meet passive candidates online

  • Use Twitter and Facebook. Platforms like Twitter and Facebook have billions of users. You can use Twitter’s advanced search to find hashtags that can help you look into passive candidates. For example, if you’re looking for a content manager, you could look into hashtags like #contentmarketing or #SEO. Look for those who tweet interesting insights or answer questions. You can follow them and reach out through Twitter. You can also follow companies that do well in their industry and connect with their people. Participating in Twitter chats, which are group conversations held at a specific time, can also help you find interesting professionals. Similarly, in addition to the job posting capability, Facebook’s graph search can help you find people who match certain criteria. For example, if you write “salespeople who have studied in New York” in search, Facebook will return a long list of matching profiles. It’d be a good idea to look for people who have been at their job for some time (for example, from two to four years). They’re more likely to be open to a new opportunity.
  • Try more targeted social media. The more social media you’re involved in, the more likely you are to stumble upon someone great. Platforms like Instagram, Reddit and Snapchat aren’t as popular for recruiting as professional-oriented sites like LinkedIn or Xing. But, that also means that recruiters will be scarce on these platforms and competition will be lower. For example, on Reddit, you can search for discussions of interest and spot those who seem knowledgeable on their field. Or go through subreddits where people are looking for a job. Be careful, though: users on these platforms mightn’t like aggressive recruiting. It’d be best if you’re a committed user.
  • Check out Portfolio/Work sample sites. Another advantage of online sourcing is that you could actually see candidates’ work on online portfolio sites. This works well for creative professionals like designers who contribute to Behance, Dribble and Carbonmade. Github is also a good option to find developers by looking at team or individual projects. A good alternative for sourcing engineers would be sites like Codility, Devskiller, and HackerRank (Workable’s partner). Through these sites, you can host coding challenges and choose candidates who got the highest scores.
  • Try sourcing tools. The benefit of sourcing talent from online communities is that you see prospects in environments where they’re active and engaged. Reaching out to passive candidates is better when you can personalize your communication – and that’s always easier with more information. Tools like People Search work in tandem with online communities. Find any candidate profile on Facebook, Angel List, Twitter, GitHub, Dribbble and Behance and activate the extension. People Search will build a complete profile, often including an email address, resume and other social networks in which your prospect is active. Verify their social graph before you connect.

Related: Recruiting tools and techniques for modern HR teams

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

Meet passive candidates in person

Even in the age of social media, there’s still nothing better than actually meeting someone in person. Being in the same room and connecting with passive candidates builds trust and rapport.

There are many conferences and events you can attend or participate in. Search sites like meetup.com and eventbrite.com to find relevant events. You can also see who will be attending so you can prepare. Knowing more about a person before you meet them can help your conversations flow easier. You can use People Search for this purpose. Highlight a name from an attendee list and right click. People Search will provide you with information you can use to have meaningful discussions. This works after events, too – if you meet someone great, you can use People Search to look them up and contact them afterwards.

Hackathons, career fairs and campus events are other great options to meet great candidates. Hosting your own events is a good idea too.

When you meet with people in person you have better chances to find out if they’d be interested in a new job. Try to discover whether they’re happy in their current role. You can ask them about their future plans for their career – if they’re moving up in their company, they’ll probably be less likely to want to leave. Focus on what they want and decide if you can offer them a job that matches their aspirations.

Meet passive candidates through connections

Often, the best employees are those who are referred by other employees. They’re usually more productive and less likely to quit. Same goes for those referred by people you trust, like an external recruiter. Send your colleagues an email asking for referrals. It’d be best if these emails are specific. Describe the role you’re sourcing for and brief them on your most important requirements. Setting up a program with incentives for successful referrals can also be a good idea.

Before you turn to other people for referrals, think of your network first. You probably already know someone, like a previous coworker or fellow alum, who is familiar with the profession you’re sourcing for. You could reconnect and discuss opportunities.

Meet them through past hiring processes

Rejected candidates from the past could be the best candidates in the future. If you already have a candidate database or an Applicant Tracking System (ATS), you have an abundance of candidate profiles at your fingertips. Sift through your talent pool and talent pipelines. Many candidates might have been rejected in the final stage of the hiring process. In the meantime, they could have found other jobs and gained more skills and experience. See what they’re up to.

Note that for this approach to work, your company should aim to provide a great candidate experience. Candidates who were treated well and were impressed with your company are more likely to consider working for you in the future. Conversely, those who had a bad experience mightn’t be too pleased to hear from you again.

Meet them through tools and services

Manually searching social media isn’t the only way to find candidates. Search engines like Monster’s Talentbin, Careerbuilder’s resume database and zillionresumes.com can help you discover people who fit your requirements. They offer big databases of resumes that you can search through. They might also help you by finding candidates’ contact details through their social media accounts. Professional sourcing services can also be valuable allies when recruiters don’t have time to source on their own.

Want more detailed information on various sourcing methods? Download our free sourcing guide.

How to screen passive candidates

  1. Have a clear understanding of your objectives
  2. Check out passive candidates’ social media accounts
  3. Keep an open mind about their online presence

It’s best to screen passive candidates in the same way you screen active candidates.

Have a clear understanding of your objectives

A clear list of requirements is the starting point for any effective sourcing strategy. If you’re sourcing for a position, you should have the ‘must-have’ qualifications in the forefront of your mind. Even if you’re just looking to expand your network or talent pool, having some general qualities in mind can help.

Check out passive candidates’ social media accounts

By looking at a wide range of candidates’ accounts, you can understand them better and verify their information.

According to Careerbuilder’s annual social media recruitment survey, hiring managers and HR professionals rejected candidates because of:

  • Provocative or inappropriate photographs, videos or information
  • Information about candidates drinking or using drugs
  • Discriminatory comments related to race, religion, gender, etc.
  • Bad-mouthing previous company or fellow employees
  • Poor communication skills

All of these issues are relevant to your sourcing.

Keep an open mind about their online presence

You might have heard that the approach “hire for attitude, train for skills” is effective. It’s true that some skills can be easily taught, so it’s often best to be forgiving with candidates who don’t have specific experience or training. Potential and motivation are usually more important. People who attend conferences, actively engage in forums relevant to their profession and showcase their best work on portfolio sites can be great candidates regardless of their experience.

Being fastidious about non-job related information on social media could lead you astray. Candidates who don’t handle words like professional writers, make small mistakes or post something you mightn’t like aren’t necessarily bad candidates.

How to recruit passive candidates

  1. Approach passive candidates carefully
  2. Send personalized sourcing emails
  3. Communicate what passive candidates want to know

Passive candidates aren’t looking for a job but they might still be interested for new opportunities.

Approach passive candidates carefully

Many recruiters use multiple social media platforms to source passive candidates. Granted, passive candidates probably don’t expect as many recruiters to approach them on Facebook or Twitter as they would on LinkedIn. Receiving messages from recruiters on more ‘personal’ platforms might appear weird or intrusive to some people. But, a well crafted message still has a chance to win them over.

Honesty and simplicity are key. Introduce yourself when joining forums and try to participate in conversations on Twitter or other social media before sending cold messages. That way, when you do reach out, you can have a ‘warmer’ introduction.

Just the right amount of persistence can help a lot. Some recruiters can come across as pushy or spammy if they fill people’s inboxes with lots of messages. If you’re not getting a response, reaching out three times can be a good guideline.

Send personalized sourcing emails

When was the last time you thought of responding to a bulk sourcing email? Probably never. Passive candidates are usually pretty happy with their jobs. That’s why they’re not actively looking for new ones. The only way to draw them out of their routine is to earn their trust and steer their interest. Neither can be done through a general email that could have been sent to hundreds of people.

Personalized emails require some extra thought. You could use a general template to save time. But, the email’s substance should address what really drew you to a candidate’s profile. Mention how their (specific) accomplishments connect to the job or company you’re sourcing for. Give them just enough detail to start a discussion. A lengthy email with excessive information won’t be as attractive as a short, concrete one. You can use Boolean search techniques to find your candidate’s email address.

RelatedSourcing on Google: Boolean search for recruiters

It’s also important to think of their possible wishes and interests. When looking through their profile, try to figure out what they’re interested in. For example, they might hold a position as an Android developer, but take part in a lot of  Python coding challenges. Or they might recently have taken management courses online. If they have, it’s likely they’ll have shared a certificate on LinkedIn or even on Pinterest. These could be clues for what their plans and wishes are. If you’re sourcing for a relevant position, you can say you noticed their activities and explain how your position relates to them. In general, look for information that can help you understand candidates’ needs – particularly anything that hints at what they’d like to do next.

Communicate what passive candidates want to know

According to LinkedIn’s 2016 US & Canada talent trends report, 89% of professionals are open to new job opportunities. Almost 75% of these passive candidates want to know about a company’s culture and values as well as perks and benefits. And 63% want to know about a company’s office locations. The report also includes direct advice from passive candidates. They urge employers to give an honest, rather than a rosy, view of their company. Candidates are curious about employees’ opinions and want to know what makes your company stand out. They also want to know about your job’s expectations and workload and how taking on a new role will impact their career.

It’s important that you approach passive candidates with useful information. It’s nice if you can write a friendly and interesting email. But, ultimately, passive candidates will consider changing jobs if they have a clear picture of what you can offer them.

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AI tool usage policy https://resources.workable.com/ai-tool-usage-policy Tue, 04 Apr 2023 14:11:02 +0000 https://resources.workable.com/?p=87924 This AI tool usage policy template can help you draft an AI tool usage policy to ensure responsible and secure use of artificial intelligence (AI) tools in your organization. Modify it based on your needs.

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This AI tool usage policy template can help you draft an AI tool usage policy to ensure responsible and secure use of artificial intelligence (AI) tools in your organization. Modify it based on your needs.

The post AI tool usage policy appeared first on Recruiting Resources: How to Recruit and Hire Better.

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8 sales team structure models – plus scenarios to build them out https://resources.workable.com/tutorial/8-sales-team-structure-models Wed, 20 Sep 2023 17:52:47 +0000 https://resources.workable.com/?p=90711 You’ve got the budget, now let’s put it to work. Whether you’re launching, scaling, or pivoting, the key to exceeding your goals lies in the anatomy of your sales team. Dive in and start building the perfect blueprint tailored to your unique challenges – your future star performers will thank you. Related: Build a high-performing […]

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You’ve got the budget, now let’s put it to work. Whether you’re launching, scaling, or pivoting, the key to exceeding your goals lies in the anatomy of your sales team.

Dive in and start building the perfect blueprint tailored to your unique challenges – your future star performers will thank you.

Related: Build a high-performing sales team: your comprehensive guide

Let’s start with common sales team organization structures and org charts for each:

1. Functional sales team structure

A software company has a sales team that is divided into three main functions: lead generation, account executives, and customer success.

The lead generation team is responsible for finding and qualifying potential customers, the account executives are responsible for closing deals, and the customer success team is responsible for onboarding and retaining customers.

functional sales team structure

2. Geographic sales team structure

A multinational pharmaceutical company has divided its sales team based on geographic regions: North America, Europe, Asia, and Latin America.

Each regional team is responsible for all sales activities within its assigned region, allowing them to cater to the specific needs and regulations of their respective markets.

geographic sales team structure

3. Market-based sales team structure

A financial services company has different sales teams for each of its market segments: individual investors, small businesses, and institutional clients.

Each team understands the unique needs and challenges of its specific market segment.

Market-based sales team structure

4. Product sales team structure

A large tech company with multiple product lines, such as laptops, smartphones, and software services, has separate sales teams for each product line.

Each team specializes in understanding and selling its specific product.

Product sales team structure

5. Hybrid sales team structure

A large consumer goods company uses a hybrid structure. It has a geographic structure for its field sales team, with different teams responsible for different regions.

It also has a product-based structure for its inside sales team, with different teams specializing in different product categories.

Hybrid sales team structure

6. Account-based sales team structure

A B2B software company that sells high-value enterprise solutions has an account-based sales structure.

Each sales team is assigned a set of key accounts that they are responsible for managing and growing.

Account-based sales team structure

7. Channel sales team structure

A manufacturing company sells its products through a network of distributors and retailers.

It has a channel sales team that is responsible for managing these partner relationships, providing them with product training, and supporting their sales efforts.

Channel sales team structure

8. Customer success sales team structure

A SaaS company has a sales team that focuses on acquiring new customers and a customer success team that focuses on retaining and growing existing accounts.

The sales team works on bringing in new business, while the customer success team ensures that existing customers are satisfied and identifies opportunities for upselling or cross-selling.

Customer success sales team structure

Different team building plans to think about

Regardless of which organizational structure you follow above, there will be different scenarios for you to consider when building your sales team. Some of these are longer-term, others are quick and nearly off-the-cuff.

Related: Build a sales team with ChatGPT – with prompt examples

Let’s start with a potential scenario, variables to consider, and what the sales team organizational structure might include for each of these. Consider bundling one or more of the following scenarios into your overall sales team structure to align your sales system with overall business strategies.

Scenario 1: you are just getting started

Variables:

  • Limited resources
  • Small customer base
  • Need to establish market presence

Organizational structure:

  • Startup sales lead: Multi-tasker who handles account management and some admin tasks
  • Generalist sales reps: Team members who handle everything from lead generation to closing deals
  • Customer success associate: Focuses on onboarding and retaining the initial customer base

Scenario 2: you have landed a new funding round and you’re looking to grow

Variables:

  • Sudden influx of resources
  • Aggressive expansion plans
  • High growth targets.

Organizational structure:

  • Growth manager: Specializes in scaling businesses and managing large teams
  • Recruitment specialist: Fast-tracks hiring of new team members
  • Sales reps by tier: Separated into junior and senior reps, each focusing on different customer segments
  • Sales analyst: Uses data analytics to optimize sales strategies

Scenario 3: you’ve got a new product in place and you’re looking to push it

Variables:

  • Newly launched product
  • Need for market adoption
  • Focus on product-specific sales

Organizational structure:

  • Product sales manager: Specializes in the new product and its market positioning
  • Product evangelists: Focus on storytelling and explaining the product’s USP
  • Cross-selling sales reps: Leveraging existing customer base to introduce the new product
  • Technical support: On-call for product-specific inquiries and demonstrations

Scenario 4: you’re facing high attrition rates

Variables:

  • High turnover
  • Low morale
  • Dissatisfied employees

Organizational structure:

  • Team lead: Responsible for morale and personal development
  • Retention specialist: Focused on employee engagement
  • Sales reps: Generalists with rotation across different accounts to prevent burnout

Scenario 5: you’re transitioning to remote work

Variables:

  • Remote work
  • Need for smoother communication
  • Need for streamlined coordination

Organizational structure:

  • Remote team manager: Oversees remote operations
  • Communication liaison: Ensures effective communication and project tracking
  • Sales reps: Allocated to regions/time zones for customer convenience

Scenario 6: you’re entering a new market

Variables:

  • Unknown market dynamics and consumer behavior

Organizational structure:

  • Market specialist: Expert in the new market’s nuances
  • Cultural advisor: Provides cultural training and guidance
  • Localized sales reps: Hired from the local market for authentic engagement

Scenario 7: you have a seasonal business

Variables:

  • Fluctuating sales depending on the season or time of year

Organizational structure:

  • Seasonal team lead: Oversees seasonal hires and operations
  • Stock analyst: Focuses on inventory and demand prediction
  • Temporary sales reps: Hired for peak season, focus on short-term goals

Scenario 8: you’re facing stiff competition

Variables:

  • Increased competition affecting sales and market share
  • Sudden ascent of a new presence in the marketplace

Organizational structure:

  • Strategy lead: Focuses on competitive tactics and market analysis
  • Product evangelist: Specializes in the USP and brand storytelling
  • Sales reps: Special training in negotiation and advanced selling techniques

Time to start building

Building a sales team isn’t a one-size-fits-all endeavor. Depending on your company’s unique circumstances, goals, and challenges, your organizational structure should adapt and evolve.

Whether you’re just breaking ground, scaling rapidly with new funding, launching a product, or grappling with issues like high attrition and remote work, the right setup can be a game-changer. It aligns your resources and focuses your efforts, serving as the backbone of your sales strategy.

Remember, an effective sales team is not just about the number of people but about putting the right people in the right roles. These eight scenarios offer a versatile blueprint for assembling a sales team that’s not just built for the present, but also adaptable for the future.

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When onboarding goes bad – and how to fix it https://resources.workable.com/tutorial/when-onboarding-goes-bad-and-how-to-fix-it Thu, 17 Nov 2022 13:05:17 +0000 https://resources.workable.com/?p=86745 I got: “I started a new job, and IT hadn’t set up my computer yet,” and “the new employee’s manager was out sick, and so there was no one to take him to lunch!” Tragic examples, I’m sure, but also not the fun, shareable stories I hoped for. And I wondered why. Did all companies […]

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I got: “I started a new job, and IT hadn’t set up my computer yet,” and “the new employee’s manager was out sick, and so there was no one to take him to lunch!”

Tragic examples, I’m sure, but also not the fun, shareable stories I hoped for. And I wondered why. Did all companies have smooth onboarding experiences? Has the onboarding problem been solved?

I don’t think so. Here’s what I think is going on. Employees don’t know what to expect from onboarding.

My first job was at a fast food restaurant. I’m pretty sure my onboarding experience included filling out tax paperwork that I didn’t understand and then watching a video or two on food safety. Then someone trained me how to run a cash register.

There was no attempt to integrate me into the culture. (Just as well, the management was terrible.) No one bought me lunch to welcome me to the Unnamed Fast Food Restaurant family.

I suspect a lot of onboarding sessions are similar today. Here’s your paperwork; now get to work.

Other companies have extensive onboarding programs with mentors and speakers and planned lunches and follow-ups and it is a BIG DEAL.

But a new hire has no idea what to expect with a new job. Will it be like a fast food job circa 1989, or will it be an elaborate production? And which is better? And how do we know whether an onboarding program was great or a disaster? Just because people like a free lunch isn’t the key to a positive onboarding experience.

So what’s the key, then?

Streamline your offer to onboarding

Ensure a great new hire experience with our recruiting solution and its seamless integrations with onboarding tools and HRIS providers.

Improve your onboarding

What good onboarding looks like

Of course, you should have paperwork in order (and information sent to the new hires before day one), and IT should have the computer ready to go. The direct supervisors should be available to meet with the person–either face to face or via video conference if it’s a 100% remote job.

We know this.

But for the rest of onboarding, you need to remember the purpose: This is to integrate the new employee into the company and set them up to succeed.

That can vary from company to company. Honestly, all I needed to succeed in a fast-food job was the training I received. (Although I wouldn’t have said no to a free lunch.) But, if I get a new job as an HR director, that won’t do.

Ensuring a good onboarding experience needs three specific things:

Competent paperwork

If a company can’t pull this together, you might as well call it quits. The new hire will peg the “company” (whatever that means) as incompetent and see it through that lens for evermore.

A specific plan

You should not just throw people into a room and hope for the best. You need a plan for how you will help the new hires become part of the team. You need a plan for their technical training and their cultural training.

Follow up

Two days of seminars or one lunch with an assigned “mentor” is not good enough. You need to know how people adjust to their new job before you know if they have the support they need.

And you need to be able to measure success.

This is the hard part. How do you measure if your onboarding programs work? What do you look at?

Measuring your success or failure

The first is the easiest – are people filling out their paperwork correctly? Is everyone’s health insurance correct? Are you withholding the proper taxes? (Although, to be fair, the US government chose to make that form a disaster, so you deserve a pass on that.) Does everyone have the equipment they need?

If you can say yes to all this, pat yourself on the back.

And if you can also say yes to “Do you have a plan?” and “Are you following up?”, then great.

But are those things effective? That becomes a bit stickier.

1. Check your short-term turnover

First, you want to look at your short-term quits. If people leave in less than a year (assuming it’s not a business where short-term labor is the norm), that’s a sign that your onboarding fails to make the grade.

Yes, maybe it was just a bad hire. They do happen! But if you have many people leaving quickly, that’s a huge red flag. Changing jobs is a massive pain in the neck. Why are your people leaving?

2. Survey your new hires

Second, talk to people. So often, companies don’t ask employees what they think and feel about the company outside exit interviews and the occasional engagement survey, which people may or may not answer honestly.

You must make “stay” interviews an important part of an employee’s first six months. What’s working? What isn’t? Does the employee have the support they need? If not, what do you need to do to get it?

If you ask consistent questions over time you can gather the data needed to make necessary changes to your onboarding programs.

3. Talk with the new hires’ managers

Third, talk to the direct supervisors. While new employees may not feel comfortable telling you what they think about their new job, the supervisor will happily open up. A supervisor will tell you if an employee is adjusting, is engaged, and working as part of a team.

If a supervisor repeatedly has employees that don’t adjust, it’s probably a problem with either your overall onboarding program or the supervisor’s abilities. Either way, you can address the problem and fix it.

And fixing it is a key part of good onboarding. An onboarding program that worked perfectly in 2019 is unlikely to be your best bet today. Adjust, review, measure, adjust, lather, rinse, repeat.

So the true horror stories on onboarding gone wrong are slow burning stories. It takes time to see the problems and you need to watch for them. A failed new employee doesn’t always mean you hired poorly – it may mean you onboarded poorly.

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The best Facebook features for sourcing and recruiting https://resources.workable.com/tutorial/facebook-recruiting-features Tue, 08 Nov 2016 21:56:22 +0000 https://resources.workable.com/?p=6915 It’s no secret that recruiters are looking for their future hires on Facebook. A significant number of users claim that they found a job via Facebook, even if they didn’t intend to. This makes Facebook a prime portal for recruiters who want to source passive candidates. Here are the best features for sourcing candidates on Facebook: Note […]

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It’s no secret that recruiters are looking for their future hires on Facebook. A significant number of users claim that they found a job via Facebook, even if they didn’t intend to. This makes Facebook a prime portal for recruiters who want to source passive candidates.

Here are the best features for sourcing candidates on Facebook:

Note that the General Data Protection Regulation (GDPR) places restrictions on collecting EU candidate data. Please refer to guidance on using social media for recruiting EU candidates.

Facebook groups

Most people are willing to share their personal information online once they find themselves in more private settings, like Facebook groups. For example, if you’re using social sourcing to look for a web designer, instead of typing ‘Web designers who live/work in X’, you could search groups where designers hang out, like ‘graphic designers’ or ‘UI/UX designers.’

Facebook group Web Designers

Facebook groups Web Designers descriptionFacebook groups give a feeling of exclusivity. For example, posting a job in an alumni group shows that you have an idea of what kind of people you’re looking for and why you’re reaching out to them specifically, instead of a broader audience.

Facebook groups are where people with common interests gather and share ideas. So, they can offer recruiters a glimpse into what people from a specific field, or profession, talk about. There are both public (open to everyone) and closed groups (where the moderators have to approve your application to join.) In any case, you should read the group’s description and make sure you follow the rules.

Here’s a list with some of the most popular Facebook group, by profession. Explore these groups to find interesting portfolios, source passive candidates and get advice from other professionals.

Who Facebook Group
Developers
Marketers
Designers
Photographers
Bloggers / Writers
Data Scientists
Animators
Recruiters / HR Professionals
Entrepreneurs

Paid job ads

Posting job ads on Facebook isn’t something new. Although a ‘post and pray’ method might bring you a significant number of applicants, it’s best to aim for quality, not quantity. Paid job ads allow you to focus on the type of candidates you want to attract for each job opening.

You could set specific criteria to get closer to your desirable audience. There are multiple options to choose from, like location, college degree or interests (PHP, Google Analytics, etc.)

Facebook paid job ads

Facebook paid job ads

Although these preferences are most popular with marketers, they can come in handy for recruiting on Facebook when building your talent pipelines. Create custom audiences for specific requirements or search for lookalike audiences to grow your pool of qualified candidates.

Facebook job ads also offer many opportunities for creative – even fun – content. They could complement your official job postings and link to your website or careers page.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

Facebook Live

Sourcing candidates on Facebook is hard, but getting in touch with them is harder. Live streaming could help you break down barriers and interact with your followers. Facebook Live lets you broadcast in real-time. You can connect with your audience – with no extra apps or video editing software required. Your video appears in your followers’ news feeds and you get live feedback on the number of people watching and get to see their comments as they come in. When the broadcast is over, your video is automatically saved in your timeline and you can share, embed or delete it. How could that help you capitalize on Facebook for recruiting? Good recruiters don’t wait for an open role to start looking for candidates. It’s all about thinking long-term and building a strong network. If you provide interesting content, people are more likely to remember you and be open in applying for a job with you in the future.

How to use Facebook Live

One idea is to share a video of your employees and show your workspace. This will boost transparency. It’s easy to claim that you have a relaxing work environment or that you offer high-end technology in your job descriptions. But, providing a live (#nofilter) video is better.

Zappos frequently use Facebook Live to showcase their company culture and how they bring art to their work. Here’s one of their recent videos:

There’s nothing more immediate than a Q&A session. For a specific job opening, you could host a live stream with your hiring manager to answer candidates’ questions about the role. Or, your Facebook recruiting team could share career advice with potential candidates in real time.

Benefit Cosmetics are famous for their live Q&A and tutorial videos.

Sports events and concerts often broadcast live on Facebook to attract more fans. In the same vein, you could live stream an event you’re hosting or participating in. Behind-the-scenes footage is another way to create excitement around an event.

Related: How to recruit on YouTube

Focus on your company’s Facebook page

Once you reach out to a passive candidate, more often than not, they’ll perform a little research themselves. Not having a compelling company Facebook page could be a red flag for them. It’s best not to turn your page into a huge job board where you’re only posting jobs for your own company . Instead, provide frequent updates to attract more followers. People who like your page usually match your company culture, which makes them potential candidates. Also, these candidates will receive updates from your page, including notifications of new job postings. That way, you can grab their attention, even if they’re not actively looking for a new job.

Here are some ideas to elevate your company’s Facebook page:

Use your employees’ voices to show what’s it like working at your company. They’re your best advocates and can present your company culture in the most genuine way. In Dell’s video, for example, you can see how the company supports female employees and what they have to say about their experience.

Facebook is all about showing personality. Even if you’re simply advertising your products or services, you may opt for more creative ideas such as a lightly branded short movie designed to entertain audiences.

Facebook is a great way to interact with fans, but it’s equally important to move your communication offline, as well. Use your company page to inform people about conferences or job fairs you’ll be attending and invite them to events you’re hosting. UPS post calendar updates with upcoming events, including career tips for their potential candidates.

The careers section of your company’s Facebook page can be a lot more for your sourcing strategy than a list of current vacancies. You could present your career development plans, share your employees’ achievements and explain what you’re looking for in future employees. Starbucks Facebook page gives potential candidates insight into what it’s like to work at each level within their company. But, you don’t need to have professionally produced videos to achieve this aim. A few well structured Facebook posts, frequent updates and genuine team personality can achieve the exact same recruiting goal.

The post The best Facebook features for sourcing and recruiting appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Best job boards: The ultimate job sites list for 2021 https://resources.workable.com/tutorial/best-job-boards Fri, 22 Feb 2019 13:26:46 +0000 https://resources.workable.com/?p=32375 Advertising your job ad to the right job boards is the first step to attracting qualified candidates. But you may not have the time to do thorough research on which job boards are best for which area or function – and this will be especially tough if you’re hiring in multiple locations or for dozens […]

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Advertising your job ad to the right job boards is the first step to attracting qualified candidates. But you may not have the time to do thorough research on which job boards are best for which area or function – and this will be especially tough if you’re hiring in multiple locations or for dozens of open roles at the same time.

No worries! We’re here to help you: we put together a list of job boards and job search engines categorized by cost, location and industry. The best job sites are featured here; you don’t need to look anywhere else.

Here are the top job boards and best job posting sites for employers in the U.S. and other parts of the world – navigate our comprehensive list for 2021 by clicking on the ones you’re most interested in from this table of contents:

Contents

1. Free job boards
2. Premium job boards
3. Niche job boards and search engines
IT job boards
Job boards for Creatives
Job boards for Veterans
Job boards for Healthcare
Startup job boards
Platforms for freelancers and flexible work
4. UK job boards
5. Australia job boards
6. Singapore job boards
7. Canada job boards

1. Free job boards

Want to find employees for free? It’s very tough, but at least posting the job ad can cost next to nothing by using free job boards. A healthy job posting mix does include free options – but make sure you write a good job description to avoid unqualified applicants and monitor the results closely.

Here are the best job boards with free job posting options:

Adzuna

Adzuna is a UK-founded global job search engine with 10 millions of visitors per month – post one job for free to try it. Adzuna might have a local branch in your area so be sure to check for Adzuna New Zealand, Adzuna India, etc.

Glassdoor

Glassdoor is generally not free for employers, but you can post jobs for free during a one-week trial. You can also create a free employer account with limited features.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

Google for Jobs

Google for Jobs is an enhanced search feature that collects job ads from various job boards and careers pages and displays them prominently in Google Search. While you can’t post a job on Google for Jobs – since it’s not really a job board itself – there are ways to encourage Google to pick up your job ads.

Indeed Free

Indeed has a free job posting option which is good for a limited-time exposure. This is because free posts are displayed by publishing date, and your own job ad is pushed down the list once other, newer job ads are published.

Indeed Organic

This is Indeed’s search engine at work: it scours the internet for great online job ads and pulls them directly from your careers page or other job boards. To achieve this, you need to build job ads that are clear, concise and non-discriminatory.

Jobcase

Jobcase is a job board designed for hourly workers and offers a free job post for hiring managers. This job site is also part of a network that includes JobTree and Craigslist so you can take advantage of multiple job boards with the same job posting.

SimplyHired

SimplyHired, a popular job board and acquired subsidiary of Recruit Holdings (Indeed’s parent company) offers free job posting options for employers and distributes your job ad across a network of 100+ job boards.

Workable job board

Our very own job board shows any job ad published using our system. It’s free, it’s global and it helps you expand your advertising reach while candidates enjoy the ease of applying through Workable.

ZipRecruiter

ZipRecruiter gives you one reusable post for a 5-day free trial. You can cancel the job posting before the trial ends, or pay to keep the job ad live and get even more qualified candidates.

Some job boards offer free job postings when used via Workable’s system. Request a demo to learn more.

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We can’t overlook paid job boards when talking about the best websites for job postings. These job sites provide more visibility to your job ad – potential candidates will see your open role as a featured post placed prominently in search results. Premium job boards are a good option to maximize your reach to active job seekers.

Here are the top job boards with paid options:

CareerBuilder

CareerBuilder is one of the largest global job boards with almost 125 million candidate profiles in its database. Choose among various pricing options based on the number of jobs you’d like to publish and Resume Database views.

Craigslist

Craigslist is a traditional classified ad website that can also function as a job board – it’s useful especially for jobs that involve manual labor or creative work (such as furniture movers, contractors, copywriters, graphic designers, etc).

Indeed

Indeed has paid options that help your job ad reach more candidates. Your post will generally be prominently shown at the top and bottom of each page when a candidate searches for relevant jobs.

Monster

Monster is one of the most popular global job boards online with millions of visitors per month. It offers three paid plans to post your jobs.

Nexxt

Nexxt (formerly Beyond) is one of the largest job posting networks in the world. You can post your job ad on the main job board or choose one of the job sites in Nexxt’s career network, such as FinancialJobBank, DiversityWorkers, Disability Jobsite and more.

Snagajob

Snagajob is a popular U.S. job board specializing in hourly work. Snagajob brings you closer to qualified candidates through its network of 90 million job seekers, according to their website.

ZipRecruiter

Post a job on ZipRecruiter and it’ll be immediately distributed to 100+ job boards and sites in its network including CareerJet, Resume.com, Twitter and juju.

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3. Niche job boards and search engines

Specialized job boards are useful when you want to target your job ad to the right audience. For example, if you’re looking for designers, you can post on a designer’s job board to reach qualified candidates directly – you may get fewer applications from niche job boards than from mainstream ones, but they have a higher chance of being relevant.

Here, you can find job sites for several popular industries:

IT job boards

These job sites can also be forums or coding platforms visited by millions of developers, engineers and other IT professionals so you can reach a large, qualified audience easily.

Crunchboard

Crunchboard is the official job board of TechCrunch, a popular technology news publisher with more than 12 million readers each month.

Dice.com

Dice is a tech career website with several paid options which cross-publishes job posts to its 3,000 partner sites.

Read more: How to hire developers

Job boards for creatives

Many job boards for creative professionals are also portfolio sites – letting you see each candidate’s work first-hand.

99designs.com

This site lets you start an online design contest to receive submissions from qualified candidates. You select the best design and you could also source the best designers.

Behance

Behance, one the the world’s largest creative networks, lets you post jobs or look for creative professionals by schools, tools and other keywords.

Dribbble

Dribbble is another popular portfolio site used by millions of designers – post a job or source candidates by searching profiles.

Carbonmade

Carbonmade is a portfolio site, but you can easily search for creative professionals such as designers, copywriters and makeup artists, and reach out to the ones you’d like to work with.

Coroflot

On Coroflot, you can post jobs that will stay live for 90 days and will get distributed across the Design Employment Network reaching millions of candidates.

Hyper Island

Hyper Island is an education company specializing in training for students and consulting for businesses. It offers a free job board function that’s mainly active in northern Europe.

Read more: How to hire designers

Job boards for veterans (U.S.)

Job sites for veterans usually provide a wealth of support to employers. You’ll find resources on how to hire veterans, how to integrate them into your company, how to support their families and how to post jobs to find the best veterans for your open roles. Here are some job sites that can help you with all this:

Job boards for Healthcare

If you’re hiring for the healthcare industry you can also post your job ad in the following job boards:

Health eCareers

Health eCareers is a U.S. website with over 6,500 employers posting medical & healthcare jobs.

Doximity

Doximity has attracted almost 75% of US doctors. It’s a professional network and a job board. You could call it a niche version of Linkedin.

HealthJobs Nationwide

As its name implies, HealthJobs Nationwide is a job board aiming to connect healthcare professionals with their future employers.

CareerVitals

CareerVitals is one of the most known job boards when it comes to healthcare industry. You can post your job ad there and connect with its talent pool.

Startup job boards

If you’re looking for employees for your startup, here are a few job sites to post jobs in:

AngelList

AngelList is a U.S. website that brings you close to people looking to work in startups. Post your job and communicate directly with qualified candidates.

Crunchboard

Crunchboard is the official job board of TechCrunch, a popular technology news publisher with more than 12 million readers each month.

Mashable

Members of the Mashable network can post tech, digital and social media job openings. Mashable will also promote your job ads to its 45 million monthly visitors and 25 million social followers.

Startupers

Startupers is one of the original resources for startup jobs and hosts thousands of resumes of people who want to work in tech startups. You can also post your job ads for free.

VentureLoop

VentureLoop is the worldwide leader in startup jobs focused on venture and seed capital backed companies.

WorkInStartups

WorkInStartups is a tech job board for UK startups. Unless you’re an agency or an external recruiter, you can post jobs for free.

Platforms for freelancers and flexible work

Here are the best job boards for recruiters and employers who want to find freelancers for short-term projects or workers with flexible hours:

Fiverr

Post your project on Fiverr and pay once you approve the work of freelancers you’re working with.

FlexCareers

FlexCareers is an Australian job site that helps employers find talented female employees by posting jobs with flexible schedules.

Freelancer

On Freelancer, one of the most popular freelancing employment websites, you can post your project for free and find the right freelancer by looking at profiles and ratings.

Guru

On Guru, you can browse the profiles of more than 3 million freelancers or post a job for free.

Hubstaff Talent

Hubstaff Talent is a platform that helps businesses find remote freelance employees from around the world – and it’s free.

Upwork

Upwork is a popular platform where you can find freelancers with various skills and professions, like copywriters, designers or developers.

Learn how an applicant tracking system can save you time in posting on multiple job boards.

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4. UK job boards

Wondering what are the best job sites in the UK? Here’s a list:

Adzuna

Adzuna is a UK-founded global job board with 10 millions of visitors per month – post one job for free to try it.

CV-library

CV-library has a vast database with millions of CVs you can look through. You can also post jobs by purchasing a single job ad or a bundle.

Escape the city

Escape the city is a community with 300 thousand highly educated members where you can post any kind of job, from fellowships to co-founder positions, in every field.

Indeed UK

Indeed has an active branch in the UK – it offers the same free and paid options as in other locations and it’s quite popular among job seekers.

Monster UK

Monster UK attracts millions of job seekers in the UK every month. You can choose out of three types of job ads.

Otta

Otta is a UK-based job site that covers all functions from engineering to sales and marketing and all levels from entry-level to VP. It prides itself on providing unbiased opinions of companies, tailored recommendations, salary benchmarks, and other features. About 3,000 roles are posted there each week.

Reed.co.uk

Reed.co.uk has millions of visitors per month and more than 45 thousand candidates register in its database every week. You can choose among three job advertising options.

Totaljobs (and Jobsite)

Totaljobs recently partnered with Jobsite and the two job sites together get 20 million visits per month. They also have a combined CV database of 15.5 million.

Unicorn Hunt

Unicorn Hunt is a London job board focused on startup jobs and can promote your job ad in social media and their newsletter to help you get more candidates. If you’re a recently founded a startup, you can use their “choose your own discount” feature.

WorkInStartups

WorkInStartups is a tech job board for UK startups. Unless you’re an agency or an external recruiter, you can post jobs for free.

ForPurposeJobs

ForPurposJobs is a UK board focused on environmental and social consciousness. If your company’s mission is around those topics, then this job board is recommended for you.

You can find more details in our article about the best job boards in the UK.

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5. Australia job boards

If you’re looking for qualified candidates in Australia, check out some of the top job boards in that area:

ArtsHub

ArtsHub is an Australian organization with more than 5,000 members including artists, performers and supporters – you can also post jobs by choosing among various pricing options.

CareerOne

CareerOne has partnered with Monster in Australia and is very popular with job seekers. You can choose among three advertising packs or request a tailored solution.

CareerJet

CareerJet Australia is a branch of the global job search engine. You can post targeted job postings or index your published jobs from your careers page.

Gumtree

Gumtree is a classified ads site in many countries including Australia. Post your jobs and reach candidates in industries like hospitality, construction or other manual labor professions.

Indeed Australia

Just like all other local pages of the popular mega-aggregator, Indeed Australia has over 10 million visitors per month. Post free job ads or invest in sponsored postings to give more visibility to your open roles.

JobActive powered by JobSearch

JobActive is a governmental job site where you can post your open roles for free. Also, this job site can help you contact employment service providers that can suggest qualified candidates (like remote or minority candidates).

Seek

Seek is a well-known Australian job board. It lets you post job ads or look for matching candidate profiles on its large database. Seek also provides a company review board, where candidates read employee feedback, operating similarly to Glassdoor.

SpotJobs

SpotJobs is effective if you’re hiring for junior roles or part-time jobs. Candidates can filter their search based on criteria such as location and preferred working schedule, and you can get applications from candidates who match your requirements.

Want more? Check our list of the best 15 job posting sites in Australia.

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6. Singapore job boards

Hiring in Singapore? Here are some of the best job sites there:

Beam

Beam is an online professional hub where you can post jobs or proactively source candidates by searching through the sites’ profiles.

CareerBuilder

CareerBuilder is a popular international job board and boasts a large network of local branches. Post your job on Careerbuilder Singapore and it’ll also appear on job sites such as JobCentral and JobStreet.

Freelancezone

Freelancezone is a job board for freelancing roles. It’s free if you have only one open job listing published at any given time. Freelancezone partners with sites like Indeed and recruit.net to provide more visibility to your job ad.

Gumtree Singapore

Gumtree Singapore is the local page of international classified ads site Gumtree. You can post jobs for free to look for various professionals for full-time or part-time roles, or temporary positions.

Indeed Singapore

Indeed Singapore is another branch of the global search engine Indeed. Post free job ads or choose featured posting using a pay-per-click option.

JobisJob India

JobisJob India is part of the global job board JobisJob and operates in Singapore too. You can post vacancies for candidates who are currently in – or want to relocate to – Singapore.

JobStreet Singapore

JobStreet is a widely used Singapore job site, with presence in five Southeast Asia countries. This job board has several posting options and a rich resume database. JobStreet is also partnering with JobsDB, another popular job board.

Monster Singapore

Monster Singapore is a popular job board in Singapore. It offers various job posting options and a resume database with millions of registered users.

STJobs

STJobs has job advertising options based on the number of jobs you want to post. This job board also hosts career fairs where you can meet candidates in-person.

Recruit.net

Recruit.net gives you access to a million active job seekers in Singapore. It’s international and also partners with Freelancezone in Singapore.

You can find more job sites in Singapore here.

Post to multiple job boards with one click!

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7. Canada job boards

Here are the best job board sites in Canada:

Eluta.ca

Eluta is a Toronto-based job board, branded as the “official job search engine of Canada’s Top 100 Employers project.” Eluta is very popular among job seekers and has both free and paid job posting options.

CareerBuilder Canada

CareerBuilder Canada is the local branch of global job board CareerBuilder. Select the paid plan that suits your needs or search its vast resume database.

Indeed Canada

No list of job boards would be complete without Indeed job boards. In Canada, Indeed offers both free and paid options and also integrated with search engines WowJobs and SimplyHired.

Job Bank

The official government job board of Canada has two versions, Job Bank in English and Job Bank in French, and will help you reach candidates from all provinces. It has also recently partnered with popular Quebec-based job site Jobillico Canada.

Jobboom

Jobboom is a Quebec job board and has recently partnered with Google to give job seekers better access to its job postings. Vacancies for summer jobs or internships are free.

Monster Canada

Monster is popular in Canada attracting millions of job seekers every month. Post your open role and Monster will recommend resumes that match your criteria, helping you find the best candidates faster.

Talent Egg

Talent Egg is a job board that helps you find candidates for paid internships or summer jobs, or hire recent graduates for entry-level roles. Talent Egg has three pricing options.

More about online job boards:

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How to use Slack for recruiting https://resources.workable.com/tutorial/source-on-slack Tue, 01 Nov 2016 18:01:33 +0000 https://resources.workable.com/?p=6780 What is Slack? Slack facilitates collaboration by creating open communication channels. It’s easy to navigate and very user-friendly. Here’s an overview of Slack basics: Slack communities are groups of Slack users who gather around a general field of interest. Each community consists of multiple channels, made for specific topics. Channels support open conversations between all […]

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What is Slack?

Slack facilitates collaboration by creating open communication channels. It’s easy to navigate and very user-friendly.

Here’s an overview of Slack basics:

  • CROtricks slack channelSlack communities are groups of Slack users who gather around a general field of interest. Each community consists of multiple channels, made for specific topics.
  • Channels support open conversations between all team members. A community member can freely join any channel they want. Here’s an example (on the right) of a Content Research Optimization community, offering relevant advice to marketers.
  • There’s also an option to create private channels, where the content is limited to small member groups. They are best used for sensitive or confidential topics. Members can only join a private channel by invitation.
  • Direct messages and group messages are useful for quick, private conversations between two or more team members.

Recruiting on social media? Workable is the industry leader with recruitment features to find and hire the best candidates. Sign up for our 15-day free trial.

Why choose Slack for recruiting:

Slack is quick

Slack offers all the benefits of group chat with real-time response. Sending emails is a safe way to contact an interesting candidate, but, as your response rates might indicate, email is not always the most effective sourcing method. If you’re having a conversation in a Slack channel, you can pose a question about, or comment on, something you found interesting and get an instant reply. Between busy schedules and video meetings, it’s usually easier to answer a quick, informal question than it is to craft a reply email.

Slack is easy

Recruiters can use many of Slack’s features and integrations to source candidates. All content inside Slack is searchable, including files, conversations and member profiles. Integration with tools like Google Drive makes communication even more efficient. Slack channels are like Facebook chats, Whatsapp groups or Skype calls. People with common professional interests (e.g. Python programming) use Slack to share related ideas, spread industry news and have conversations. Its advantage is that it’s playful and casual, which sets the right tone when you want to meet potential candidates without using formal or impersonal messages.

Slack is real

When you have conversations with people on Slack, you get first-hand experience of what keeps them motivated at work: what industry trends they follow, what upcoming conferences they’re attending and where they find inspiration. Following discussions and actively asking questions make a recruiter’s job easier. On Slack, recruiters can get a better idea of how to approach potential candidates by mentioning topics they’re actually interested in.

For more advice on social sourcing, download our complete sourcing guide for free.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

What candidates will you find on Slack?

With roughly 3 million daily active users and an increasing number of new channels, it’s worth exploring recruitment in the Slack world.

Slack is particularly popular with developers and designers who don’t usually check their LinkedIn profiles or respond to cold recruiting emails. They’re more likely to hang out in places like Slack.

Here are the most popular Slack communities, categorized by skill set.

Developers:
General
code newbie
DevOps
#developers
Front-end developers
#frontendDevelopers
FEDs
Ruby on rails Ruby developers
SAP #SAP
QA #testing
Bots botmakers
Android
Android chat
Android United
iOS iOS developers
JavaScript
WeLearnJS
emberJS
angularJS
Game development Game devs
PHP Laravel
Python Python community
Designers:
Designer hangout
Designer Talks
Team Sketch
Dribbble people
Marketers:
Online Geniuses
CRO tricks
Affiliate Marketers
Inbound
Conversion World
Sales / Customer Service:
Customer Retention/Happiness
Women in sales
CS Heroes
Product managers:
Mind the Product
Product Talk
Maker Hunt
Business communities:
Startup chat
#smallbiz
Women in Tech
#Launch
Side project
#FemaleFounders
HR-related communities:
#People
Corporate Recruiter
DBR: Inhouse Recruiters
Job boards:
software jobs
#jobs-design
Freelancers / remote workers:
Freelance
Work From
Nomad List

When deciding which communities to join, read their descriptions and comments and take a look at how their discussions are flowing.

Some communities are open and viewable to the public, whereas other are private, meaning you have to request access. In most cases, all you need to do is fill out your name, your email and a brief description. Then, you wait for an invite email from the community moderator. Keep in mind that a few communities require a subscription fee.

How to recruit candidates on Slack:

When you choose an appropriate channel, you can let people know about your job opening. Introduce yourself, mention what you’re looking for and provide any necessary information. Slack users could either contact you for more details or share your job ad with other people who might be interested.

Once you’ve found a potential candidate, it’s best to contact them individually. You can send a private (direct) message, but only if you’ve previously introduced yourself and engaged in a public conversation. Otherwise, some channels could ban you for spamming.

You should discover more about each candidate before reaching out to them. Google them and search via LinkedIn and other social networks. Or, research them with People Search; a Chrome extension that gathers resumes, social profiles and contact details from multiple online sources.

(Note: When looking up information on EU candidates, please refer to guidance on using social media for recruiting and collecting candidate information as per the General Data Protection Regulation, or GDPR.)

To get the most out of Slack you’ll have to invest some time in discussions. This mightn’t be your first option when trying to hire an employee on short notice. But, building relationships with qualified professionals will improve your sourcing, long-term.

Other ways to use Slack for recruiting:

Slack is a good space to encourage employee referrals. You could simply create a Slack channel within your company, where you announce new job openings and prompt employees to refer candidates. Or, go a little further, like eFounders, and create an entire referral bonus program within Slack. Employees earn virtual currency – called the briqs – when their referred candidate moves to the next hiring level and can buy ‘cool stuff’ (like a Wii) for the office, or for themselves. All eFounders’ referrals, update notifications and briqs rewards happen through Slack.

You can also use Slack to improve your employer brand. Create your own product development community and invite external members to join. You can announce new features, get feedback on your products and services and discuss new ideas. People will gain a sneak peek of how your company works and might actively apply to your next opening. It’s best to complement your company’s Slack presence with your other social media profiles to strengthen your brand.

Slack’s competitive advantage is how it integrates with popular applications and tools. If you’re using an ATS, you can get notifications for candidate applications, which could simplify and organize your recruiting.

If you’re already using Slack for your internal communication, you know how much it can improve your team collaboration. You may want to consider complementing your onboarding process with a message in Slack to announce a new hire. This can be very helpful for remote teams that don’t have the chance to meet every new employee in person.

Slack can be an excellent recruitment companion because it’s quick, easy and fun. Sometimes it’s hard to resist getting distracted by its many emojis and features, though. But, if you try to take the fun element out of Slack, you’re probably missing part of its point:

how to source on slack

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Build a sales team with ChatGPT – with prompt examples https://resources.workable.com/tutorial/build-a-sales-team-with-chatgpt Tue, 05 Sep 2023 12:15:15 +0000 https://resources.workable.com/?p=90162 Sales has always been a hyper-competitive, cutthroat field. With the evolution of ChatGPT and AI technology, it’s about to get a lot more so. Now more than ever, you’re going to need the best and brightest working for you and by your side if you want a sales team that can succeed in the age […]

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Sales has always been a hyper-competitive, cutthroat field. With the evolution of ChatGPT and AI technology, it’s about to get a lot more so.

Now more than ever, you’re going to need the best and brightest working for you and by your side if you want a sales team that can succeed in the age of AI.

In this respect, ChatGPT can potentially be a godsend for you. ChatGPT and other generative AI tools can automate and enhance many of your existing sales processes, so you can spend more time and energy thinking of ways to close more leads, get more customers, and drive growth.

A strong sales team is the backbone of any successful business. ChatGPT can help you strategically build a better sales team that’s stronger, smarter, and more efficient than ever.

Build a high-performing sales team

Our extensive guide for newly appointed sales leadears provides all the elements to think about when building your sales team from the ground up.

Be informed

In this tutorial, we’ll offer some ways you can use ChatGPT to build a sales team – one that’s forward-thinking, adaptable, and innovative.

1. Recruiting top sales talent

Half the battle in building a sales team is finding the right people.

B2B sales is a notoriously competitive industry, and not everyone is cut out for it. Being good at sales requires a blend of strategic thinking, adaptability, resilience, and determination to meet goals and overcome challenges, and a fierce ambition coupled with the ethical integrity to keep it in check.

Finding the right mix of all those qualities is rare. Using ChatGPT in your recruitment process can not only help expedite your sales team recruitment but can make it easier for you to find the best sales reps.

Using ChatGPT for job description writing

There is a fine art to making a good job description. It’s about striking the right balance between outlining the key responsibilities of the role, attracting the right candidates, and sparking their interest in the position.

When you tell it your needs and requirements of the sales reps you’re looking for, ChatGPT can create compelling job descriptions. ChatGPT can tailor the job description to the role,

Give ChatGPT a clear outline of the responsibilities of the role, your company culture, and your expectations in the position, and ChatGPT can make a job description that helps you find the right candidates for your sales team.

You can also use it in conjunction with Workable’s AI job description generator to create something that’s more personalized and aligned with your business goals.

Example prompt: “Write a job description for a Sales Manager position focusing on B2B SaaS sales.”

Screening resumes with ChatGPT

Sales is also an oversaturated field, and sales hiring teams often have to sort through a mountain of resumes and cover letters before they arrive at a candidate who’s worth talking to.

With ChatGPT’s help, you can dig through all the filler resumes and unqualified applicants and find the star candidates who can be a true asset to your team.

ChatGPT can quickly analyze resumes, summarize key qualifications and work experiences, and help you gauge whether a candidate is a good fit for the role.

Example prompt: “Analyze the following resume and summarize the key qualifications for a Sales Executive role.”

2. Streamlining team onboarding

Finding rockstars to hire for your sales team is one thing, but you also need to onboard them and get them up to speed with how you do things before they can start making money for you.

Your sales onboarding process lays the foundation for your new hire’s success and helps them get started on the right foot.
ChatGPT is useful here as well because it can optimize and streamline your onboarding experience and get your recruits on their phones and in the field as soon as possible.

Creating onboarding guides with ChatGPT

An onboarding guide helps your new sales reps to understand your company policies, sales tools, and tech stack, and immerse themselves in your company culture. They can start on day 1 already feeling as though they’re a part of the team.

Give ChatGPT a structured outline for your onboarding, and it can create detailed content for an onboarding guide that tells the new hire everything they need to know.

Example prompt: “Create an onboarding guide for new sales team members, including company policies, sales tools, and team culture.”

Automating FAQ responses

The new hires on your sales team will naturally have a lot of questions as they get their feet wet and learn the lay of the land.
Giving them immediate and consistent answers will help things go smoothly all around – both for them and for you.

You can program ChatGPT to field common questions and offer guidance and support where it is needed. That can be explaining your key performance indicators, or outlining your company values.

Example prompt: “Generate a response to a common question from new hires for an entry-level sales rep position: ‘What are the key performance metrics for sales representatives at our company?’”

3. Enhancing sales training

Training your new team will enable them for their future success and give them the skills, knowledge, and know-how to excel on your sales team.

You can use ChatGPT to enhance your training, nurture your new talent, and help them stay prepared for modern sales challenges they’ll encounter on the job.

Developing sales scripts with ChatGPT

Persuasive sales scripts help to guide the conversation in a way that earns the lead’s trust and allows things to flow naturally.

ChatGPT can generate persuasive sales scripts and templates tailored to specific products, audiences, or real-world scenarios.

Your sales reps can use these scripts as a starting point when interacting with potential customers.

When you give ChatGPT context and objectives to follow, it can make sales scripts that align perfectly with your sales goals.

Example prompt: “Write a sales script for introducing our latest product to potential clients. The product is called ‘X’, its core benefits and features are ‘Y’, and it’s made by company ‘Z’.”

Creating role-playing scenarios for training

There is no better teacher than experience. Practice makes perfect, as the saying goes.

ChatGPT can create realistic role-playing situations emulating hypothetical scenarios that the reps and executives on your sales team might encounter in the real world.

These scenarios might include anything from negotiating deals to relationship building. Playing through these scenarios in a controlled setting can help your reps hone essential skills before trying them out on real customers. With them, your sales reps can practice handling rejection and keeping the conversation going.

Example prompt: “Design a role-playing scenario for training sales representatives in handling objections. The scenario should involve a potential client objecting to the price of our latest product, and the sales representative must use value-based selling techniques to overcome the objection.”

4. Sales prospecting and lead generation

In the world of sales, the name of the game is finding leads.

Finding potential clients and engaging with them with a personalized, conversational approach to outreach between success and failure when it comes to building a sales pipeline.

ChatGPT offers you some unique opportunities here when it comes to optimizing your sales process.

Generating personalized outreach emails with ChatGPT

Striking a balance between personalization and scalability is a common one in sales and marketing. Here, ChatGPT can be the key to making a personal outreach email that’s scalable.

If you tell it your client’s industry, needs, and interests, ChatGPT can create engaging emails that get your lead’s attention, invite a response from them, and convince them to purchase from you. Then, you can repeat this process no matter how many times you do it, be it hundreds or thousands.

Example prompt: “Compose a personalized email to a potential client in the B2B SaaS industry, expressing interest in their business needs and highlighting our product’s ability to streamline their sales process.”

Brainstorming sales strategies with ChatGPT

Innovation is what drives success in sales. Making cutting-edge strategies that speak right to the heart of your customer’s wants and needs is what separates an exceptional salesperson from a mediocre one.

For this reason, sales managers are always looking for fresh new ideas and practical strategies to reach their customers. ChatGPT can be very useful in this creative and strategizing process.

Give ChatGPT insights into your target markets, your competitors, and your business goals, and ChatGPT can brainstorm a list of creative and effective sales strategies. You can then take the strategies it comes up with and adapt them to your needs.

Example prompt: “Generate a list of 10 innovative sales strategies for targeting the healthcare industry, focusing on our product’s ability to enhance patient engagement and streamline administrative tasks.”

5. Sales performance analysis and feedback

Sales performance analysis lets you know that whatever you’re doing is working.

Having the right insights shows you what needs improvement, what’s doing well, and how individual team members are progressing.

ChatGPT has valuable tools to enhance your performance analysis and cut right to the heart of the information you need to drive your sales team’s success.

Automating sales performance reports with ChatGPT

You can use ChatGPT to create a standardized sales performance template to highlight key metrics such as revenue growth, conversion rates, customer satisfaction, sales rep achievements, and areas for improvement.

That automation can help ensure consistent reporting that allows you as the sales manager to track the progress of your reps over time.

Example prompt: “Create a monthly sales performance report template focusing on key metrics such as conversion rates, revenue growth, top-performing products, and areas for improvement.”

Providing constructive feedback through ChatGPT

Feedback provides an opportunity for growth, but it has to be delivered with care, empathy, and precision.

You can use ChatGPT to draft constructive feedback emails that are clear, supportive, and actionable. You can tell your sales rep what they’re doing well, and give them suggestions for future development.

Outline specific areas of success and improvement, and ChatGPT can help you deliver feedback that encourages growth.

Example prompt: “Write a feedback email to a sales representative who exceeded quarterly targets but struggled with customer engagement, highlighting areas of improvement and success, and providing actionable steps to enhance customer relationships.”

6. Integrating ChatGPT with existing sales tools

Your team doesn’t just include your sales reps, but the digital tools you use to be good at your jobs as well.

Sales teams rely on various tools as a part of their technology stack, like their Customer Relationship Management (CRM) systems and sales enablement platforms. Integrating ChatGPT with these existing tools can unlock whole other levels of efficiency.

ChatGPT-4 comes with a Plugin Store that lets it integrate with many popular sales and marketing tools such as Zapier, and others for specific marketing and sales use cases like personalized outreach and sales prospecting.

You can also ask for ChatGPT’s help in integrating with other sales tools in your tech stack using your API key.

Example prompt: “Describe the process of integrating ChatGPT with Salesforce for automated data entry, including the necessary API connections, data mapping, and testing procedures.”

Ethical considerations and best practices

Using ChatGPT and AI tools can be so helpful for building your sales team that you’ll wonder how you ever managed without them.

With that said, this technology is still very new and comes with several ethical considerations that should be addressed before implementing it.

Here are a few considerations to keep in mind to ensure responsible and ethical use:

Transparency and accountability

Clearly communicate with your team and customers how and why you use AI in your sales process. Implement ways to keep yourself accountable with regular audits and reviews.

Bias and fairness

Be on the lookout for any potential biases that can arise from the training data or algorithms. Make sure that the decisions the AI makes are fair and don’t discriminate against particular groups.

Ethical guidelines and training

Create and keep ethical guidelines for using AI in sales. Provide training to your sales teams on responsible AI practices, including understanding its potential for bias, ethical considerations of AI technology, and how to use these tools appropriately.

ChatGPT can help you create the best sales team – if you know how to use it

ChatGPT and generative AI technology represent a watershed moment in how businesses approach sales team building.

The potential of this technology is still being explored and is largely untapped. Whether it’s enhancing customer interactions, automating data entry, or providing valuable insights, using ChatGPT to build your core sales team can give you an edge over your competitors who are still just dabbling with it. Explore, experiment, and find out for yourself what it can do!

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Medical leave policy template https://resources.workable.com/medical-leave-policy-template Fri, 08 Sep 2023 15:27:06 +0000 https://resources.workable.com/?p=90372 The medical leave policy is designed to provide clarity and support to employees who, due to medical reasons, are unable to fulfill their work duties for a temporary period. A medical leave policy should include: Eligibility criteria with clear guidelines Duration of leave and under what conditions extensions can be granted. Documentation requirements What is […]

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The medical leave policy is designed to provide clarity and support to employees who, due to medical reasons, are unable to fulfill their work duties for a temporary period.

A medical leave policy should include:

  • Eligibility criteria with clear guidelines
  • Duration of leave and under what conditions extensions can be granted.
  • Documentation requirements

What is a medical leave policy?

A medical leave policy is a formalized set of guidelines and procedures established by an organization to address the circumstances under which employees can take time off from work due to health-related reasons.

This policy outlines the conditions under which medical leave can be granted, the duration of the leave, the documentation required, and any compensation or benefits associated with it.

It serves as a protective measure, ensuring that employees have the necessary time to recover from illnesses, surgeries, or other medical conditions without the fear of losing their job or facing workplace repercussions.

Why is it important to have a medical leave policy?

Having a medical leave policy in a company is crucial for both the well-being of employees and the smooth operation of the organization.

Firstly, it demonstrates a company’s commitment to the health and welfare of its employees. When employees know that their health and recovery are prioritized, it fosters a sense of security and loyalty, leading to increased morale and job satisfaction.

Furthermore, a well-defined medical leave policy provides a structured framework for managers and HR professionals, ensuring consistency in decision-making and reducing potential legal liabilities. It sets clear expectations regarding the process, duration, and documentation required, minimizing ambiguities and potential conflicts.

Step-by-step instructions to write a medical leave policy

1. Research and benchmarking

Start by understanding legal requirements, such as the FMLA, and industry best practices related to medical leave.

2. Define the scope

Clearly state who the policy applies to, considering full-time employees, part-time employees, contractors, etc.

3. Draft the policy

Begin with a clear title and brief overview. Delve into a detailed explanation, ensuring clarity and comprehensiveness. List down the key components, ensuring they are exhaustive and relevant.

4. Consultation

Engage with legal experts to ensure the policy is compliant with all regulations. Also, consult with department heads and managers for practical insights.

5. Feedback loop

Circulate the draft among a select group for feedback. This helps in identifying any gaps or ambiguities.

6. Finalize and implement

After incorporating feedback, finalize the policy. Organize training sessions to familiarize employees with the new policy.

7. Regular review

Set a periodic review, preferably annually, to ensure the policy remains relevant and effective. Update based on changing organizational needs or legal requirements.

Medical leave policy template

[Organization Name]

Medical leave policy

1. Purpose & Brief

This policy aims to provide employees of [Organization Name] with clear guidelines and support when seeking medical leave due to illness, injury, or other medical conditions.

2. Scope

This policy applies to all full-time employees of [Organization Name]. Part-time employees and contractors may refer to their specific contractual agreements for related provisions.

3. Eligibility

Employees who have been with [Organization Name] for a minimum of [e.g., “six months”] are eligible to apply for medical leave.

4. Duration of leave

Employees can avail up to [e.g., “12 weeks”] of medical leave in a calendar year. Extensions can be considered based on medical certifications and organizational requirements.

5. Documentation

Employees must provide a valid medical certificate from a registered medical practitioner, detailing the nature of the illness and the estimated recovery time.

6. Return to work

Upon recovery, employees are expected to notify their respective managers and HR at least [e.g., “one week”] in advance of their return. A fitness certificate might be required based on the nature of the illness.

7. Compensation

As per the FMLA, employers are not mandated to provide paid leave1. However, [Organization Name] allows employees to utilize their accrued paid leaves like sick leave or vacation during this period.

8. Confidentiality

All medical records and information will be kept confidential and will only be accessed by authorized personnel for official purposes.

9. Non-retaliation

Employees availing medical leave will not face any form of retaliation or discrimination. Any such incidents should be reported to HR immediately.

Signature:
[Employee Name] ________________________ Date: ____________

Disclaimer: This policy template is meant to provide general guidelines and should be used as a reference. It may not take into account all relevant local, state or federal laws and is not a legal document. Neither the author nor Workable will assume any legal liability that may arise from the use of this policy.

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Ethical AI: guidelines and best practices for HR pros https://resources.workable.com/tutorial/ethical-ai-guidelines-and-best-practices-for-hr-professionals Thu, 13 Apr 2023 17:01:13 +0000 https://resources.workable.com/?p=88029 As AI continues to revolutionize the field of human resources, concerns about the ethical implications of this technology are growing. People are worried that AI will be used for deceptive and malicious means. And even when not maliciously used, inequality may increase as a result of the adoption of generative AI in the workplace. Striking […]

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As AI continues to revolutionize the field of human resources, concerns about the ethical implications of this technology are growing. People are worried that AI will be used for deceptive and malicious means. And even when not maliciously used, inequality may increase as a result of the adoption of generative AI in the workplace.

Striking a balance between harnessing the power of AI and addressing its challenges is possible. Many are driving that conversation – and you, in human resources, are part of this as well. Your work directly involves human beings, so it makes sense that you want to approach AI ethically as well.

We’ll help you out here. We share examples of how ethical use of AI has been established in various circles, and then we’ll guide you in how to ensure ethical AI standards are met in your own work.

The Future of HR Tech with Workable

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Real-life examples of power and responsibility

Uncle Ben’s famous quote to Peter Parker rings loud and true here: “With great power comes great responsibility.” In that spirit, we have real-life examples of organizations and individuals who are driving the importance of balancing the power of the latest technologies with the challenges they present.

Ethical Intelligence founder Olivia Gambelin is one such example. In a LinkedIn post, she discussed the potential risks associated with generative AI, including security, bias, patenting and more – and emphasized that there’s an opportunity at play here: the opportunity to build an ethical AI framework from the start so that we can maximize the good that we can do with it.

There are also formal organizational and individual projects that have already happened over the last few years – let’s look at three of them right now:

1. IBM: Trusted AI Initiative

IBM made significant efforts to ensure ethical and responsible use of AI through their Trusted AI initiative. In that, IBM has developed AI solutions that prioritize fairness and transparency while minimizing bias.

By establishing a set of guidelines, best practices and tools, IBM ensures that their AI technologies are developed and implemented ethically. Their AI Fairness 360 toolkit, for example, is an open-source library that provides metrics and algorithms to help detect and mitigate bias in AI systems.

That’s more for developers who want to maintain high ethical standards in their AI work. However, it’s a powerful example of a leading brand that values ethical development of groundbreaking technology such as artificial intelligence.

2. Accenture: Responsible AI Framework

Like IBM, leading professional services company Accenture developed a Responsible AI Framework to address the ethical challenges that AI presents.

This framework outlines six core principles, including transparency, accountability and fairness, to guide the development and deployment of AI systems.

Accenture also established a dedicated AI Ethics Committee, pulling together experts from various disciplines to ensure that their AI solutions adhere to these principles and promote responsible AI use across the organization.

3. Dr. Timnit Gebru: Black in AI

Widely regarded AI researcher and ethicist Dr. Timnit Gebru has led the charge of advocating for responsible AI use for years. Her focus is on mitigating bias and ensuring fairness in AI systems – a growing concern with the surge of ChatGPT usage across all disciplines.

As part of her focus on AI bias mitigation, Timnit co-founded Black in AI, which aims to increase the representation of people of color in AI research and development. She continues to play a leading role through her research and advocacy.

Actionable tips for HR pros in ethical AI

Now, how about yourself? If you’re working in human resources, you’re likely already incorporating ChatGPT and other AI tools into your workflow through the automated creation of job descriptions, interview questions and other things.

But there is a risk of relying too much on AI to steer processes as Amazon learned the hard way in late 2018.

Also, diversity, equity, inclusion and belonging is likely a major priority in your work. So how do you combine the undeniable benefits of AI-driven optimization with maintaining fairness, decency and ethics in your work?

You can start right now with these seven focal areas:

1. Prioritize fairness and transparency

It’s likely you have already emphasized the importance of fairness and transparency throughout your organization in terms of communication, opportunity and collaboration. You’ll need to apply that same thinking to your AI systems. Here’s how:

Establish clear evaluation criteria

Develop a well-defined set of criteria for assessing the fairness and transparency of AI systems. This should include considerations such as data quality, explainability and the impact of the AI system on different employee groups.

Vet AI vendors thoroughly

When selecting AI solutions, carefully evaluate vendors based on their commitment to ethical AI principles. Inquire about their efforts to minimize bias, promote transparency and ensure data privacy.

Implement explainable AI

Choose AI systems that provide explanations for their recommendations, allowing you and your team to understand the reasoning behind AI-generated decisions.

Communicate AI usage with employees

Inform employees about the use of AI within the organization and the specific areas where it is being applied. Clearly communicate the goals and benefits of AI, addressing any concerns or misconceptions they may have.

Conduct bias and fairness assessments

Regularly assess your AI systems for potential biases and fairness issues. This can involve analyzing the training data, validating AI-generated decisions, and monitoring AI system performance across different employee groups.

Establish an AI ethics committee

Create a cross-functional team of stakeholders responsible for overseeing the ethical use of AI in your business. This committee should monitor AI implementation, enforce ethical guidelines, and address any ethical concerns that may arise. This team can consist of representatives from different teams including HR, IT, legal, and other relevant departments. That diverse approach is crucial here.

Provide training on AI ethics

Offer training and resources for HR professionals and other employees involved in AI implementation. This can help ensure that your team understands the importance of ethical AI use and is equipped to make informed decisions.

There’s no reason fairness and transparency should exist solely within human-driven processes. Your AI tools can absolutely be fair and transparent as well, but as the manager of those tools, it’s your job to ensure that your technologies don’t fail in this area.

2. Diversify AI development teams

The infamous ‘racist soap dispenser’ is a perfect example of the risks of non-diverse teams when designing products – since they are the brains behind the design and are the first testers of the product.

That thinking applies to AI development teams too. If you’re in the software development field, you want your teams to be diverse so as to avoid design faux pas like the one above. Here’s how you can ensure that diversity thrives where you are:

Expand talent sourcing

Broaden your search for AI talent by exploring diverse channels, such as niche job boards, online communities and professional networks that cater to or specialize in underrepresented groups. Or, if you represent one of those networks or communities, consider building your own branded job board.

See what a branded job board can do

Contact us to see more about our branded job board program and how your community can benefit.

Learn more

Review job descriptions

Ensure that your job postings are inclusive and free of gendered language or other biases that might discourage diverse candidates from applying.

Implement blind recruitment

Utilize blind recruitment techniques, such as anonymizing resumes, to reduce unconscious bias in the hiring process.

Foster an inclusive work environment

Create a workplace culture that values and promotes diversity, equity, and inclusion. This will not only attract diverse talent but also support their retention and career development.

Offer training and development opportunities

Provide training, mentorship and career advancement opportunities to underrepresented employees, helping them grow professionally and contribute to AI development.

Set diversity goals

Establish clear DEI objectives for AI development teams, and track their progress over time. This can help ensure that your organization remains committed to fostering diverse AI development teams and continues to focus on this area going forward.

Diversity may feel like a richly covered topic for many teams, but there’s a reason for that – it’s not just about the teams. It’s about the results of their work – a diverse team means an inclusive software, because unique experiences and perspectives are pulled together into a single production.

3. Regularly audit AI systems

We touched on the importance of setting goals in the last section. You want to be sure those goals are met regularly – to do that, you need a system in place that properly tracks and audits your AI systems so you can jump on any potential biases or unethical processes that your tools may churn out.

Regular audits not only ensure that you’re on top of anything that may happen – they also give you an opportunity to refine your AI implementation strategy to make sure your tools align with your business’ mission, vision and especially values.

Follow these guidelines for a failsafe audit process:

Establish a schedule

Create a regular schedule for auditing your AI systems, based on factors such as system complexity, usage frequency and potential impact on employees.

Define performance metrics

Identify relevant metrics to assess AI system performance, such as accuracy, fairness and explainability. This will help you tangibly evaluate and measure AI systems during audits.

Monitor AI system outputs

Keep a close eye on AI-generated decisions and recommendations, looking for any signs of bias, discrimination or other unintended consequences.

Review training data

Periodically examine the data used to train your AI systems. AI learns from real-life human experience and therefore skews AI-generated decisions – so it’s crucial to ensure that the sourced material itself is diverse, accurate and free of bias.

Engage external auditors

Consider working with external auditors or third-party organizations to conduct unbiased evaluations of your AI systems. The additional layer of scrutiny that this expertise provides can be invaluable.

Implement a feedback loop

Encourage employees to share their experiences and concerns about AI system usage. This feedback is indispensible in identifying potential issues and areas for improvement.

Update and refine AI systems

Based on your audit findings, make necessary adjustments to your AI systems, addressing any biases or performance issues uncovered during the audit process.

Nothing necessarily happens without proper oversight. To ensure that your AI tools and processes run free of bias, implement the above tips so that your company can reap the full benefits of AI in its workflows while mitigating and even eliminating potential risks coming from bias and prejudice.

4. Develop ethical AI policies

Now, you need clear ethical guidelines and policies for your colleagues to follow when they use artificial intelligence in their day-to-day work. Rulebooks mean structure, and structure is crucial to success. Not only do you need to establish these – you also must enforce them, with clear information on potential risks, ethical considerations and especially compliance requirements to ensure that AI is implemented responsibly.

Related: Our AI tool policy template can come in handy here.

Get started with these action items:

Conduct a risk assessment

Evaluate the potential ethical, legal and social risks associated with AI implementation in your organization. Consider factors such as data privacy, algorithmic fairness, and employee impact.

Consult relevant guidelines and frameworks

Refer to industry-specific guidelines, frameworks and best practices for ethical AI. You can check with professional organizations and even government agencies for examples of such guidelines.

Involve stakeholders

In line with the AI ethics committee recommendation above, you can collaborate with multiple stakeholders and leaders from various departments, including HR, IT, legal and executive teams, to develop comprehensive AI policies that address diverse perspectives and concerns. This can include policies unique to specific teams and functions.

Define AI usage boundaries

Clearly outline the permissible and prohibited uses of AI within your organization. Take into account different ethical considerations and regulatory requirements as you do so.

Incorporate transparency and accountability

Ensure that your AI policies highlight the importance of transparency in AI processes and decision-making – and establish clear lines of accountability for AI system performance and outcomes.

Communicate policies organization-wide

Be uniform and thorough in your communications. Share your ethical AI policies with all employees. Provide training or resources to ensure that everyone understands that they have a role in upholding these guidelines – and that they know what they must do to maintain standards.

Regularly review and update policies

Again, tracking and auditing is a must. Review your AI policies consistently to ensure that they remain up-to-date. Adjust accordingly to stay in line with evolving ethical considerations, industry standards and technological advancements.

Ensuring ethical use of AI – and also that the AI you use is in itself ethical and fair – will not happen in a vacuum, nor can it happen simply because you’ve advised your employees and colleagues to do so. You need to prescribe ethical AI throughout your organization and that can only happen with a clear prescription. That’s the value of building guides and policies – not just for AI, but for anywhere.

5. Foster collaboration

The workplace is by nature a collaborative environment. You can work this to your advantage when ensuring that ethical AI practices are consistently implemented and maintained throughout your teams.

Some tips to get you started:

Promote knowledge sharing

Encourage employees to share their expertise, experiences and insights when using AI in their workflows. This can be done via anonymous surveys and in-person workshops to foster a culture of continuous learning and improvement in the area.

Create internal communication channels

Another aspect of sharing knowledge is providing a space for employees to actively discuss AI-related topics in your organization. This can be a new chat channel, an intra-company forum, or even emails and regular meetings, giving employees multiple avenues to voice concerns, share ideas and collaborate on further AI initiatives.

Partner with AI vendors

Since you’re already auditing the AI systems being used in your company, you can also build strong relationships with AI vendors to address any ethical concerns that may arise, You can then optimize and fine-tune your systems to ensure fairness and inclusivity.

Engage with external experts

You can consult with external experts such as Dr. Timnit Gebru and other AI ethicists and industry leaders to gain insights and advice on ensuring ethical AI use and overcoming challenges.

Participate in industry events and forums

Likewise, you can learn from others in the ethical AI space (such as IBM, Accenture and more). Go to industry events, conferences and forums and actively engage in discussions. Learn from other organizations’ experiences and contribute to the shaping of best practices all around.

Again, ethical AI does not happen in a vacuum. Use the existing knowledge that’s out there to your advantage, and also contribute your own experiences. We can’t progress in isolation from one another – a culture of continuous learning through collaboration has tremendous value here.

6. Engage in industry-wide conversations

Following on the above, your peers are likely as engaged in the overall conversation around ethical AI as you are. For example, this LinkedIn post from Caroline Fairchild explicitly expresses concerns around the greater threat of AI on marginalized groups:

When you get involved in these conversations, be it in LinkedIn or at industry events, you can stay informed about best practices and experiences that will shape the future of AI in HR.

Follow these tips to advocate for responsible use of artificial intelligence and contribute to shaping AI policy and regulations as an HR professional:

Raise awareness

Educate employees, management, stakeholders and peers about the importance of responsible AI use. Shed light on the potential risks, ethical considerations and best practices as part of those interactions.

Promote ethical AI champions

Encourage and support employees who demonstrate a strong commitment to ethical AI practices. You may even incentivize them with public recognition and rewards. Empower them to lead the charge as advocates and role models throughout your company.

Collaborate with industry peers

Again, collaboration is huge here. You can network with other HR professionals to share insights, experiences and actionables related to responsible AI use. Your commitment is stronger as a collective than as an individual.

Share success stories

Everyone likes a success story. Those stories are inspirational and informative and deserve celebration. Put a spotlight on moments where your company has successfully implemented AI in an ethical and responsible manner – and more so, show the results and benefits.

When people share knowledge and success stories about those triumphs and accomplishments, that’s powerful information. Equally powerful is sharing challenges with your industry peers and seeking out best practices in overcoming those challenges. That dialogue is crucial to ensuring ethical AI across the board. The reasoning behind a moratorium on AI is understandable, but deeper within that is the call for conversation and understanding. That’s the value of industry-wide conversation.

You can be part of the ethical AI conversation

The primary takeaway from all of this for you as an HR professional is this: establish a culture of continuous learning. AI is growing exponentially and will continue to do so – it’s understandable if you’re struggling to keep pace with all the new developments and information around AI.

When that technology grows and evolves, the orbiting opportunities and challenges will grow with it – and that includes the ethical use of artificial intelligence.

It is crucial for you, as an HR professional, to embrace the opportunities that AI presents while ensuring smart and equitable use of the evolving tech. You don’t want to shy away from it altogether because it does have a place in your work – but you also don’t want it to get away from you either. Striking a careful balance between harnessing the benefits of AI and mitigating potential risks is what you’re aiming to do here.

Be proactive, driven and optimistic as you do so. Look at the real-life examples above – IBM, Accenture, Dr. Gebru, Caroline Fairchild, Olivia Gambelin – they’re all directly contributing to the conversation around ethical use of AI at work and at play. You can be part of that conversation too.

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How to source on Google+ https://resources.workable.com/tutorial/source-google-plus Tue, 25 Oct 2016 20:30:18 +0000 https://resources.workable.com/?p=6777 The hottest trend in recruiting is social recruitment – using popular social networks, like LinkedIn, Facebook and Twitter to source and hire candidates. Google’s social media channel, Google+, is worth exploring too. Why Google+? Google+ has 540 million monthly active users, but the real number of people actually using it might be significantly lower. So, […]

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The hottest trend in recruiting is social recruitment – using popular social networks, like LinkedIn, Facebook and Twitter to source and hire candidates. Google’s social media channel, Google+, is worth exploring too.

Why Google+?

Google+ has 540 million monthly active users, but the real number of people actually using it might be significantly lower. So, why should recruiters bother trying to source on Google+?

  • It’s best to think in terms of quality, not quantity. Google+ offers great chances for professionals to showcase their work through online portfolios. Take a look at Google+ communities and you’ll discover hidden gems; designers, writers and photographers are some of the most active Google+ users.
  • Google+ comes bearing gifts. We all use Google on a daily basis and for good reasons: It has the biggest free email platform (Gmail), owns the largest video-sharing website (YouTube) and offers 15GB of cloud storage for free. Google+ integrates all of these benefits, which makes it user-friendly and effective.
  • It links with Gmail. You can leverage Google to communicate with potential candidates, even if you don’t have their contact information. You can send them a message via their Google+ profile and they’ll instantly get a notification in their Gmail account.
  • Mobile connectivity is a strong asset. The Google+ mobile app is fast and has a strong compatibility with Android devices.
  • Google goes hand in hand with SEO. Many job seekers (especially the least active ones) might opt for a Google search before reaching out to a recruiter or visiting job portals. To get ahead of the competition, you should think beyond your daily recruiting habits. Connecting through Google+ could benefit your Search Engine Optimization (SEO) efforts and improve your company page rankings.
  • Sourcing is only one part of the recruitment cycle. Among Google’s apps you’ll find Hangouts, a communication platform. You could easily schedule a quick call (or interview) with an interesting candidate you reached through Google+. This allows you to accelerate your recruiting process, while keeping things casual.
  • Why not? It’s an open platform, meaning it’s easy to use and keeps developing. Plus, search options are free, compared to other channels that charge users for growing their network.
Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

How to source on Google+

Search profiles

The first time you sign into Google+ you’ll see a search box similar to Google search.

source on Google+

Although Google+ search does a decent job, it doesn’t offer much precision. So, it’s best to opt for Google search using boolean strings to get more accurate results.

If you want to search candidates by location, you should include both tenses: ‘lives’ and ‘lived.’ Google+ used to have a ‘Places Lived’ section for each profile. Although this doesn’t exist now, the user’s current location might still be displayed as a place where they ‘lived.’ Keep in mind that even if you find a person who ‘lives in New York’, you should still double-check. This information might be inaccurate, if they haven’t updated their profile in a while.

source on Google+

It could also be interesting to search for employees who work (or worked) at a specific company. Again, you should confirm your results, in case some candidates’ profiles are out-of-date.

source on Google+

Boolean strings are also helpful when you’re looking to narrow down your search to specific skills or qualifications.

source on Google+

For more advice on social sourcing, download our complete sourcing guide for free.

What to look for in profiles

Once an interesting profile grabs your attention, you can instantly learn more about them. Depending on their social habits, Google+ users post their opinions, share interesting articles and promote their work. They could also have a different version of their resume – think of it as a mini bio (often, with more personality). You can access a user’s summary by clicking the ‘About’ tab on their profile.

source on google+

Many users include a downloadable version of their resumes and links to their personal blog or portfolio website. These kinds of sources will give you better insight into your candidate’s background and interests, before you decide to reach out. You can use this information to personalize your communication and prepare relevant interview questions.

Communities

All social media platforms share one goal: to help users connect and interact with each other. For Google+, this happens in Communities. People with common interests can join (or create) groups to exchange views, discover new trends and engage in direct conversations. As a recruiter, instead of searching for individuals, you could complement your sourcing strategy by looking for relevant communities. You’ll get an idea of what professionals from a specific field are interested in. If, for example you’re looking for developers, you could browse general communities about web development, look for specific skills (e.g. Android developers and PHP developers) or explore other topics that your potential candidates might be interested in, like game development. You could also actively post your job openings to certain communities, where people are looking for new opportunities.

When you join a community, you get access to the members list, so there’s even more room for reaching out to potential candidates.

source logo designers on Google+

source designers on Google+

Communities can be public or private (meaning you’ll need to get an invite to join or ask the community moderator to accept you in the group). For private communities, in particular, you’ll need to pay closer attention to their community guidelines and make sure you respect the rules, otherwise you could get a permanent ban.

Circles

Google+ circles is a feature that can help you organize your recruiting. You can categorize your contacts and choose what updates you see from them. If you add people who don’t follow you, they’ll also be able to see posts you share with that circle. It’s best to create different circles for different positions, skills and locations. Then, add people you follow to the appropriate circle. They’ll get notified you’ve added them to a circle but they won’t know which one. By using this feature you could create your own talent pools and stay in touch with previous candidates. For example, if you’re offering some new internships, you could share that information with your ‘college undergraduates’ circle.

Build your company Google+ page

While you’re posting job ads or sending recruiting emails, your potential candidates are also performing their own sourcing. Keeping that in mind, it’s best to provide active social media pages with relevant content to attract more candidates. Start by creating your business page, setting up your account settings and then updating with regular posts about company news, new products and services and open job opportunities. Google+ allows you to upload images and videos to create an attractive page. Hugo Boss uses Google+ to promote its products. NASA shares great content in its Google+ page. And BBC News updates its followers with news updates.

Google+ mightn’t be anyone’s first option when it comes to thinking about new sourcing techniques. But before rejecting it, give it a shot. It could be a pleasant surprise. Besides, the fact that it’s not the most popular social network among recruiters, makes it even more tempting. The less recruiting competition there is, the more likely you are to stand out from the crowd.

More resources for social recruiting:

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AI is changing recruitment marketing – your next move https://resources.workable.com/tutorial/ai-marketing-for-recruitment Thu, 10 Aug 2023 13:50:52 +0000 https://resources.workable.com/?p=89791 Many recruiters are eager to adopt new technologies that can improve their workflow and streamline time-consuming and tedious procedures. AI marketing for recruitment is evolving rapidly, and it is essential to stay up-to-date with these changes. Recently, we had the opportunity to watch a very insightful interview organized by Hung Lee, the Curator at Recruiting […]

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Many recruiters are eager to adopt new technologies that can improve their workflow and streamline time-consuming and tedious procedures.

AI marketing for recruitment is evolving rapidly, and it is essential to stay up-to-date with these changes.

Recently, we had the opportunity to watch a very insightful interview organized by Hung Lee, the Curator at Recruiting Brainfood, with guests such as Steven Rothberg, the Founder of College Recruiter among others. They discussed how Google’s AI search is transforming recruitment marketing.

Recruitment marketing has gone through some major changes lately, which means that there are some new challenges and opportunities for all you HR professionals and small business owners out there.

We decided to elaborate more on this and help you out with the most recent updates.

Recruitment marketing hits a new level

There has been a lot happening in recruitment marketing lately, wouldn’t you agree?

The significant increase in the use of artificial intelligence and machine learning, the central role of employer branding, the automation of communication processes, the emphasis on sharing candidate experiences, the implementation of personalization techniques, and the growing utilization of video for engaging and interactive content are some of the trends that we can see happening now. You may know all these features if you use an HRIS.

While all of these things are grabbing our attention, we are constantly being in front of new developments that take recruiting marketing to new levels. This is what makes working in HR so exciting today.

Actually, these trends indicate a shift towards more efficient and targeted approaches in attracting and retaining top talent, as well as adapting to the changing dynamics of the job market.

But, how google AI is changing the way we work? Let’s find out.

Related: 11 recruitment time-saving tips for the overburdened recruiter

Google AI search for recruitment marketing

The rise and development of numerous LLM tools in the market is forcing companies to be aware of their next steps as it will have a significant impact on their way of working.

ChatGPT is changing the way we search online by introducing a conversational way of gaining information just by asking.

Google AI may have arrived late, but it will attempt to expand this conversational type of searching to new levels.

That being said, in terms of recruiting, this may mean that Google AI promises to assist you with more visibility if you optimize your job ads with relevant keywords and attract talents for your pool.

Google’s generative experience aims to enhance the user experience by providing comprehensive information directly in search results, eliminating the need for navigation across multiple websites.

If we want our company and job briefs to be displayed in Google AI search results, we must redefine our recruitment marketing strategy.

And it all begins with your employer branding. Let’s see why.

Employer branding & AI Marketing

In order to achieve better results, we must redefine our recruitment marketing strategy. And it all begins with your employer branding. Let’s see why. Employer branding.

Imagine a potential candidate searching for your role and company.

Conversational AI tools may gather information about the company, reviews, and publications available online, and provide outcomes.

We need to produce content and build an identity that showcases what we want to display about ourselves to the world when these search engines gather critical information about us.

By saying that, we don’t mean to manipulate the procedure, just to pay attention to your work and your brand’s value.

“It’s a tremendous way of getting your brand known to people who might be in your future talent pipeline, but they’re not actively looking for jobs right now”, states Steven Rothberg, College Recruiter in the aforementioned interview.

“It’s a tremendous way of getting your brand known to people who might be in your future talent pipeline, but they’re not actively looking for jobs right now”, states Steven Rothberg.

“If people don’t know the industry sector, they’re just gonna pick out the top brands and they’re gonna say this is the best ones” adds Hung Lee, Curator at Recruiting Brainfood, to the discussion.

From a different perspective, Neil Patel, SEO expert, comments about the Google AI Search: “You can and probably will lose some traffic from this. But at the same time, it will create a better experience for people using Google, which will cause Google’s overall traffic and usage to go up, which should help you continue to get a lot of traffic from Google and potentially even more”.

It becomes clear that keeping up with the latest developments in marketing during the era of generative AI will effectively aid your recruitment efforts.

Adapting recruitment marketing strategies

As the landscape continues to evolve, marketers and recruiters need to adjust their strategies accordingly. It’s essential to optimize content, such as job postings, career pages, and employer value propositions (EVPs), to make sure they’re visible and engaging in search results.

Using images and videos can also help grab users’ attention in the era of generative AI.

The introduction of Google’s generative search experience creates uncertainty for companies in terms of how to adapt their recruitment marketing strategies.

To differentiate themselves and provide a unique user experience, companies may need to

  • Invest in interactive content on their career pages. This could include calculators, career mappers, psychometric tests, or other engaging tools that can only be consumed on the website
  • Create career pages that will play a crucial role in the validation process for candidates. Instead of being a primary discovery platform, career pages will serve as a place for candidates to verify information about a company and assess whether it aligns with their needs and preferences
  • Incorporate conversational elements, such as chatbots, on their career pages to facilitate interactions with candidates. This will allow candidates to ask questions and receive personalized responses, enhancing their engagement with the company’s brand

In order to provide relevant information to both candidates and search engines, companies should focus on creating rich content, including:

  • videos
  • audios
  • blog posts
  • employer value propositions (EVPs)

This content will be crucial in shaping the conversational experience and ensuring accurate information is presented by generative AI systems.

The more value you invest in your brand, your copies, and your user or candidate experience, the more AI search tools will extract information from your company to the audience.

But it’s time for a disclaimer now.

The blur line of AI search profit

It appears that there is another game-changing development on the horizon, and this time it’s all about profit. The new era of search engines is keeping their income generation methods under wraps for the time being.

Once we gain a clear understanding of how they will generate revenue, it will mark a new chapter in the world of recruitment marketing.

The balance between organic search and paid search in the AI era will play a significant role in shaping people’s perceptions of the information.

Additionally, the budget of an AI ad campaign will decisively determine how recruitment marketing and digital marketing, in general, will take place.

The importance of human expertise

While AI-driven recruitment strategies offer numerous benefits, human expertise and recruitment agencies would continue to play a crucial role in the recruitment process.
These entities possess valuable information and intuition that AI cannot replicate. Smaller companies may need to leverage networking, offline marketing, and specialized service providers to compete for candidates, while larger companies with more resources can invest in AI-driven recruitment strategies.

Remember that all of these AI tools are making our workflow more efficient by providing automations that save time for us to focus on more important tasks.

Perhaps now we can concentrate more on our efforts to produce more value for our clients and our company, and view all these changes as an opportunity to do so in a more digitized way.

Hopefully, all these efforts will pay off in the long run of AI search.

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How to personalize emails for passive candidates https://resources.workable.com/tutorial/personalize-email-passive-candidates Mon, 03 Oct 2016 20:14:50 +0000 https://resources.workable.com/?p=6625 A recruiter’s main challenge comes in different names: “communicating with passive candidates,” “sourcing talent” and “sending cold emails.” Success, though, stems from one fundamental technique; personalizing your communication. Although it’s easier said than done, here are a few tips for personalizing when emailing passive candidates to increase your response rate. A personalized message has to be […]

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A recruiter’s main challenge comes in different names: “communicating with passive candidates,” “sourcing talent” and “sending cold emails.” Success, though, stems from one fundamental technique; personalizing your communication. Although it’s easier said than done, here are a few tips for personalizing when emailing passive candidates to increase your response rate.

A personalized message has to be unique, so ‘one-size-fits-all’ templates aren’t exactly helpful. But you can craft each email keeping a few rules in mind.

 1. Research

You can’t personalize email templates if you haven’t done your research first. Invest some time to learn a few things about your candidate, beyond the first few Google results or LinkedIn headlines. Research will also help you understand whether your recipient would add value to your company and what will be meaningful to them to make them consider your opening. Use various sources, like social media, blogs and portfolio samples of their previous work. Then, craft your email expressing what you liked, posing a question or asking for more details. (For EU candidates, please refer to this guidance on using social media for recruiting under the General Data Protection Regulation, or GDPR.)

Want to learn more about effective candidate sourcing techniques? Download our complete sourcing guide for free.

2. Customize

Personalization doesn’t mean pretending to write something personal when you’re actually just sending bulk emails. If you were to delete the first line (‘Hi [Candidate’s name]’) would the rest of your email’s body copy say something personal or could it speak to anybody? Your message emailing a passive candidate  shouldn’t leave any doubts. Tailor your recruitment email to your recipient’s background and field of interest.

3. Focus on the subject line

Your personalization starts from your subject line. You don’t want to write a perfect email that ends up unread in your recipient’s trash. Your subject line is the determining factor in whether your email gets opened. So, you should make it count: Use a short phrase that explains what the email is about and something personal to let your recipient know that your email addresses them, specifically. Using your recipient’s name in the subject line could increase your open rate by 20%. It’s best to opt for this option when it feels natural, though, otherwise your message could look like spam.

4. Tailor your message

It may be less time-consuming to use a boilerplate template for your sourcing emails, but crafting a short and targeted message will improve your response rate. To personalize emails effectively, you need to understand who you’re sending to (what matters to them?) and why you’re sending them an email (why do you think they’d be good candidate?)

Here are some customized examples of how you can apply these guidelines to personalize your emails for passive candidates.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

Cold emails

You’ve spotted an interesting candidate on LinkedIn, stumbled across a promising developer’s project on GitHub or discovered a writer’s engaging personal blog. Your next step is to introduce yourself. First, try to get in their shoes. What would you want to know when receiving an email from a stranger? What would make you open that email? Your subject line needs to clearly state what your email is about and grab your recipient’s attention.

Examples:

  • Hi [Candidate’s name], your [X] project caught my eye
  • Hi [Candidate’s name], interested in joining our [Company’s name] team?
  • [Company’s name] is looking for a talented [Job title] (perhaps it’s you?)
  • Potential job opportunity at [Company name]

In your email mention exactly how you found out about your recipient and what made you want to reach out to them. Keep it job-related to spark your recipient’s interest in your job opening.

Examples:

  • I can tell you are an expert in [e.g. mobile development / ruby on rails api] based on your [profile, article, blog, etc.]
  • Our team is doing some interesting work in [e.g. web design] which appears to be what you’re drawn to.
  • I really loved your post about [X, e.g. new marketing techniques] on [e.g.Twitter].

Referrals

Employee referrals are usually an effective way to source candidates. However, you still need to pay attention when you first communicate with referrals. Mention the name of the person who made the referral in your subject line, to increase the likelihood that your recipient will open your email.

Examples:

  • Referral from [Employee’s name]
  • [Employee’s name] mentioned you’re a great [Job title]
  • [Employee’s name] thinks you’d be a good [Job title] for our team

Having a mutual connection is a starting point, but doesn’t qualify as a reason to consider someone for your job opening. Format your email to highlight how your recipients’s skills and experience match your specific job requirements.

Examples:

  • I’ve heard about the great work you’re doing in the [e.g. sales development] field.
  • We’re always interested in growing our [e.g. customer service] team with passionate people and from what I’ve heard you have extensive experience in this area.

Past candidates

There are various reasons why you might decide to reach out to a candidate you have previously rejected (or who previously turned down one of your job offers.) First, you should personalize the email to remind your recipient about who you are and what your company does.

Examples:

  • New job opportunity at [Company name]
  • Interested in a new job opportunity with [Company name]?
  • Reaching out with a new job opportunity at [Company name]

Your recipient might be surprised to hear from you again, so be straightforward about why you decided to contact them. (Please note that if this is an EU candidate, you should have already informed them that you have kept their contact details and resume on file, as per GDPR.)

Examples:

  • Although we decided to move forward with a different candidate for the [Job tile] role last [month name], your interview performance really stood out and we would like to discuss another role we think you might be interested in.
  • From what I see in your profile, you’ve recently graduated from [college] and I thought you might be interested in checking out our current openings.
  • I can tell from your profile that you have gained solid experience in [specific field, e.g. social media marketing] and I would like to talk to you about a role we’re currently hiring for.
  • We were really impressed by your skills and we’d be open to another conversation about salary requirements, if you’re still interested/available.

Mutual interests

In this scenario, you share something in common with the candidate you want to reach out to. So, when you personalize this email, it’s worth mentioning what connects you, to give a more friendly tone to your message.

Examples:

  • Subject line: Reconnecting after [College name]
    Hi [Recipient’s name],
    It’s been a while but it feels like it was only yesterday we were trying to debug that code from [professor’s name] class. What have you been up to ever since?
    I’m currently working as a [Your job title] at [Company name] and we have an opening for a [Job title.] We are looking for someone with background like yours and I thought you might be interested in joining our team.
  • Subject line: Reconnecting from [previous company]
    Hi [Recipient’s name],
    I hope everything is going well for you.
    I’m currently working as a [Your job title] at [Company’s name] and we have an opening for a [Job title.] I remembered that your skills in [specific field, e.g. JavaScripts] are exceptional so I thought you might be interested in this position. Plus, it would be nice to catch up again.’
  • Subject line: [Company’s name]: Follow-up from [jobs fair/ recruitment event]
    Hi [Recipient’s name],
    I’m [Your name], [Your job title] from [Company name.] We met at [Insert specific details: name, place and time of the event.]
    Our short chat prompted me to check out your profile/resume and I see you’ve done some interesting work in [specific field.] We are currently looking for a [Job title] with your experience. I’d be happy to talk to you about the role, if you’re interested.
  • Subject line: [Your Twitter username] from [Twitter chat]
    ‘Hi [Recipient’s name],
    I’m [Your name], ([Your Twitter username], on Twitter). When I’m not tweeting, I’m recruiting for [Company name.] We’re looking for a [Job title]. You seem to have some interesting opinions about [specific field] so I would like to tell you a little bit more about our position and get to know you better, if you’re interested.

Mistakes to avoid

There’s personalization and there’s over-personalization. You don’t need to comment on your candidate’s Facebook photos to get their attention. Asking a question about their latest job-related post, though, could be a good talking point. You want to send the message that you’re genuinely interested in your candidate and you’ve invested some time to learn about them, but only in a strictly professional way.

Take the time to record and analyze recruiting email metrics. These statistics will help you grow and improve your emails to passive candidates over time.

We all share some personal things on social media, but it’s best not to mention them, in recruiting contexts. That way, you’ll avoid showing bias or saying anything inappropriate. It’s best to follow a simple rule of thumb: don’t mention anything that’s illegal to ask in a job interview. There’s a thin line between sourcing and stalking and you don’t want to cross it.

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Drug and alcohol policy template https://resources.workable.com/drug-and-alcohol-policy Fri, 15 Sep 2023 13:35:10 +0000 https://resources.workable.com/?p=90664 This policy sets clear boundaries regarding the consumption and possession of drugs and alcohol in the workplace, while also offering support mechanisms for employees who may be struggling with substance misuse issues. What is a drug and alcohol policy? The drug & alcohol policy is designed to promote a safe, healthy, and productive workplace by […]

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This policy sets clear boundaries regarding the consumption and possession of drugs and alcohol in the workplace, while also offering support mechanisms for employees who may be struggling with substance misuse issues.

What is a drug and alcohol policy?

The drug & alcohol policy is designed to promote a safe, healthy, and productive workplace by addressing the potential challenges and risks associated with drug and alcohol use. 

Substance misuse can lead to decreased productivity, increased workplace accidents, and compromised decision-making. 

A drug & alcohol policy should include:

  • Scope of the policy defining who the policy applies to and under what circumstances
  • Prohibited behaviors outlining specific actions that are not allowed, such as the use or possession of illegal drugs at work
  • Support and rehabilitation assistance to employees who self-disclose or are identified as having substance misuse issues
  • Consequences of violation detailing the disciplinary actions that will be taken if the policy is breached

Why is it important to have a drug & alcohol policy for your organization?

Substance misuse can lead to impaired judgment, increased risk of accidents, and decreased efficiency. 

By setting clear guidelines, the organization can mitigate these risks, uphold its duty of care towards its employees, and maintain its reputation. 

Furthermore, a well-defined policy provides a framework for supporting employees facing substance misuse challenges, emphasizing the organization’s commitment to employee well-being.

Step-by-step instructions to write a drug & alcohol policy

  1. Research legal requirements: Understand the legal implications related to drug and alcohol use in the workplace, considering both national and local regulations.
  2. Consult with stakeholders: Engage with department heads, legal teams, and employee representatives to gather insights and ensure the policy is comprehensive.
  3. Draft the policy: Start with the scope, defining who it applies to. Detail prohibited behaviors, such as the consumption of alcohol during work hours or the use of illegal drugs. Use real-life examples, like “Employees are prohibited from consuming alcohol during lunch breaks.”
  4. Incorporate support mechanisms: Outline procedures for employees to seek help, such as counseling or rehabilitation programs.
  5. Define consequences: Clearly state the disciplinary actions for violations, using examples like “Possession of illegal drugs on company premises will lead to immediate termination.”
  6. Review and feedback: Circulate the draft among a select group for feedback, ensuring clarity and comprehensiveness.
  7. Finalize and implement: After incorporating feedback, finalize the policy and communicate it to all employees.

Drug & alcohol policy template

[Organization Name]

Drug & Alcohol Policy

  1. Purpose & Brief

This policy aims to ensure a safe, healthy, and productive work environment by addressing the use and misuse of drugs and alcohol within [Organization Name].

  1. Scope

This policy applies to all employees, contractors, and visitors of [Organization Name].

  1. Prohibited behaviors

Consumption of alcohol during work hours, including lunch breaks.

Use or possession of illegal drugs on company premises.

Reporting to work under the influence of drugs or alcohol.

  1. Support and rehabilitation

Employees struggling with substance misuse are encouraged to seek help. [Organization Name] offers counseling and support programs to assist in recovery.

  1. Consequences of violation

Violations of this policy, such as possession of illegal drugs, will result in disciplinary actions, up to and including termination.

  1. Reporting

Employees are encouraged to report any suspected violations to their supervisors or the HR department.

  1. Review

This policy will be reviewed annually to ensure its continued relevance and effectiveness.

Signature:

[Employee Name] ________________________ Date: ____________

Disclaimer: This policy template is meant to provide general guidelines and should be used as a reference. It may not take into account all relevant local, state or federal laws and is not a legal document. Neither the author nor Workable will assume any legal liability that may arise from the use of this policy.

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How to source and recruit software developers on GitHub https://resources.workable.com/tutorial/source-and-recruit-software-developers-on-github Thu, 19 Oct 2017 20:22:00 +0000 https://resources.workable.com/?p=26572 To find talented developers who are a great fit for your company, you need to be thoughtful about your sourcing efforts. Referral networks and LinkedIn remain effective ways to connect with strong tech candidates, but top programmers already get a ton of outreach from sourcers and referral bonus-seeking friends. You want to build meaningful relationships […]

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To find talented developers who are a great fit for your company, you need to be thoughtful about your sourcing efforts. Referral networks and LinkedIn remain effective ways to connect with strong tech candidates, but top programmers already get a ton of outreach from sourcers and referral bonus-seeking friends.

You want to build meaningful relationships within the technical community instead of blasting out generic emails. And you want to see programmers’ actual projects and code so you can differentiate the good from great. Give GitHub a try. While not necessarily branded as a recruitment site, it can help you get more information about coders’ projects, interests, and collaborations. Here at Codility, we use GitHub (among other sites) to source and recruit developers. In fact, we’ve filled two technical positions using GitHub in the past year.

What is GitHub?

GitHub is a site that hosts a community of developers who can showcase the projects they’ve worked on and the code they’ve written. You can also see their contributions to public collaborations, like open-source projects. Make sure you take advantage of the site’s social aspect, so you can form positive relationships with potential candidates and transform GitHub into your new favorite recruitment site.

Sourcing on GitHub

There’s a ton of information on an individual’s GitHub profile, but the most relevant is the repositories section. Here, you can see their forks (projects they’ve contributed code to) and sources (things they’ve built or are building.)

Here are specific things to look for when sourcing software developers on GitHub:

  • A long history of contributing to big projects and big libraries. This shows that they’re not just a user of certain languages or initiatives, but that they understand them deep down to the roots and actively work to make them better. Some great examples of open-source project participation are contributions to Django, Webpack, Firefox, Chromium, and React.
  • Sharing pet projects with the world. Programmers who do solo projects and then publish them signal that they don’t work in isolation and that they want to share and collaborate with others. They also show that they are programmers outside of work, not just at work.
  • What kind of issues they report and how they report them. Even if software developers haven’t started up or worked on many projects, you’ll notice their passion and drive when they report software issues. Pay attention to whether they’re just complaining, or if they’re writing meaningful requests and issue summaries. The latter demonstrates an ability to communicate around an obstacle and a willingness to work with others to alleviate problems.
  • Stars. Each project a GitHub user has on their profile can earn “stars” from peers. Use star ratings to gauge community response to projects coders have worked on or created. Use the following numbers as thresholds: 100 stars is solid and 1,000 is programmer-famous. But keep in mind that it’s generally easier to earn stars for forks on high-profile projects than on sources, so don’t use stars as the only indicator.
  • Contribution graph. The greener the better. You can use the contribution graph as a quick proxy for programmer activity levels in the coding community, and then delve into other parts of their profiles for specifics.
  • Followers. If someone has a large following it means they’ve done a significant amount of work on GitHub and other programmers are drawn to their work. More than 50 followers indicates a decent following, but keep in mind some people are really good at corralling their friends and family to their profiles.
Source and attract more candidates

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Start sourcing

How to recruit on GitHub

So, on your quest to find developers to reach out to, you’ve found some really talented, collaborative people you want to connect with. What now?

Do not copy/paste the same cold email you use in your LinkedIn Recruiter account.

Form a strategy instead. After all, the goal here isn’t to reach out to as many coders possible, as quickly as possible. It’s to build relationships with people who might potentially join your team. And that starts with a genuine, thoughtful first email.

Talk to your technical interviewers or hiring managers first. Provide them with the list of GitHub profiles of people you think are good fits, and then co-author cold emails together. And most importantly, have your hiring manager be the one to send the email because they have more technical credibility in the coding community.

When talking about opportunities at your company, include the following in your messages:

  • What technology stack you use
  • The challenges your engineering organization, product, and company face
  • How a new hire can grow and develop
  • Any cool events you host, like hack days or meetups
  • Opportunities to explore new technologies and tools
  • Links to your own developers’ GitHub profiles, especially those who are active
  • How a new hire can make an impact on the team

Using these tactics, the tech recruiting team here at Codility achieves a 30% response rate when reaching out to developers on GitHub.

Of course, if you’ve found a superstar that seems like a good fit for a role that’s particularly hard to fill (think Director of Mobile Engineering), it might be wise to not send an email like this at all. Instead of sending a sourcing email, even if it’s a highly personalized and well-thought-out sourcing email, start with expressing interest in projects they’ve contributed to or are currently working on. This will spark a more natural conversation, and if it makes sense, your hiring manager can also speak about the open role at your company later. Do this right and you may capture the attention of 10x developers.

Use the interview process to hire the best developers

You’ve done a good job so far sourcing and contacting skilled programmers on GitHub. Keep up the momentum by ensuring that:

Hiring teams need to be increasingly resourceful and strategic in how they look for tech talent. Use this guide to identify strong programmers on GitHub, study their online activity and then send a personalized email to kick things off. Combined with other sourcing methods, you now have a well-rounded game plan and a new go-to recruitment site to find and connect with your next stellar engineering hire.

Ruslan Khalilov, Technical Recruiter @Codility, is passionate about connecting people to their dream jobs. He focuses his efforts on finding great technical candidates, leveraging his experiences in marketing for employer branding and understanding the European startup ecosystem. 

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7 clever ways ChatGPT can help recruiters get more done https://resources.workable.com/tutorial/7-clever-ways-chatgpt-can-help-recruiters-get-more-done Thu, 27 Jul 2023 12:58:53 +0000 https://resources.workable.com/?p=89577 AI is no longer a far-off, hypothetical, futuristic concept – it is here, and it’s happening now. As recruiters, we can either pretend the AI revolution isn’t happening, or we can embrace AI technology and figure out how to make it work for us. Generative AI is still very new, and we’re all still figuring […]

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AI is no longer a far-off, hypothetical, futuristic concept – it is here, and it’s happening now. As recruiters, we can either pretend the AI revolution isn’t happening, or we can embrace AI technology and figure out how to make it work for us.

Generative AI is still very new, and we’re all still figuring out how it works, but it’s already changing the way we attract and hire talent – mostly for the better. From automating routine administrative tasks to offering data-driven insights, ChatGPT and other AI tools are helping recruiters streamline their processes, make better and more informed decisions, and ultimately get more done with less time.

Let’s dive deeper into the different innovative use cases of ChatGPT for recruitment purposes – how it can improve the candidate experience and lead to better hiring outcomes.

The impact of ChatGPT for recruiting

Integrating ChatGPT into recruitment processes helps us recruiters be more efficient at our jobs, so we can offer a better hiring experience for the candidates we work with.

Using ChatGPT and other generative AI tools frees up time that we can use on the higher-value, more strategic aspects of our roles. It also makes life better for candidates by giving them instant responses to queries, and a seamless, interactive recruitment process.

Making use of ChatGPT for recruiting and HR can also make our recruiting process more inclusive. When we use generative AI to craft job descriptions that are free of biased language, we can create a more diverse and inclusive hiring process.

7 clever ways recruiters can use ChatGPT

The power of AI lies in its versatility and adaptability. Processes like onboarding and initial candidate screening are just some of the use cases for using ChatGPT in recruitment, but the possibilities of the technology are potentially limitless.

It’s important to remember, also, that ChatGPT and other AI tools are here to help us enhance our skillsets and help us be better recruiters – not to replace our jobs.

1. Creating dynamic job descriptions

Making the perfect job description is equal parts art and science. It takes a clear understanding of a role and the skills required, and the ability to communicate them effectively.

This is the kind of work that GPT-powered AI tools excel at. Workable has its own AI job description generator which you can use to create a solid foundation.

Then, using ChatGPT or a similar AI tool, you can further refine and enhance it in a way that works in the nuances of job requirements, skills, and other key aspects of the role.

Let’s say you use Workable’s AI job description generator to make a basic job posting for a project manager role in the animation industry and give it a friendly tone:

You can ask ChatGPT to build on that foundation and flesh it out with a prompt like:

“I’ve used Workable’s job description generator to create a basic description for a project manager role. Now, I’d like to add more depth. The role involves overseeing project execution, managing team members, and ensuring the timely delivery of projects. Can you help me elaborate on these responsibilities and suggest some desired skills and qualifications?”

Using ChatGPT in conjunction with other AI and recruitment tools like Workable, you can create dynamic job descriptions that stand out from the crowd amongst dozens of postings for similar roles.

2. Automating initial candidate screening

The average recruiter has to sift through a practically biblical flood of resumes and cover letters to go through the initial screening of candidates for any given role.

AI tools can greatly streamline this process when you train it to review resumes and cover letters and identify the most promising candidates based on specific keywords and required qualifications.

For example: using a prompt such as: “Review these resumes and rank the candidates based on their qualifications for a software engineer position” can help you quickly pick out candidates who match the criteria you’re looking for:

3. Setting up an interactive FAQ chatbot

Candidates have to face off with hundreds of applicants no less deserving than themselves for the same role, so they’re anxious for quick and frequent updates and easy access to information.

A way you can meet their expectations is by using ChatGPT and other chatbot recruiting tools to answer common candidate questions regarding the company culture, job roles, and the application process.

While ChatGPT is powerful and useful on its own, you can use it in conjunction with other tools to enhance its capabilities. Tools such as Drift, Intercom, or LivePerson can be used to handle the main interface, while you make use of ChatGPT for any queries that require more personalized responses.

For example: a prompt like “Answer common questions about our company culture, job roles, and application process” can help you anticipate common FAQ questions, make appropriate responses, and plan your chatbot automations accordingly.

4. Conducting initial interviews

Initial interviews are your chance as a recruiter to get to know the candidate as a person, and assess their suitability for a role beyond what you see on their resume.

Workable’s video interview question generator can give you a solid foundation for questions to ask in the initial interview, and another AI tool like ChatGPT can make those questions more clear, more specific to the role, or more personalized to the candidate – diving deeper into their story, their experience, and their ability to succeed in the role.

For example: After having the Workable interview question generator create questions for a sales manager position, you can give them to ChatGPT with a prompt like: “I’ve used Workable’s interview question generator to generate some basic interview questions for a sales manager position. Now, I’d like to add more depth. Can you generate a list of behavior-based interview questions that focus on leadership, team management, and sales strategy?”

5. Automating follow-up communications

There’s an old line of thinking in recruitment – “it’s all in the follow-up.”

Timely follow-ups and updates show candidates that you respect their time, but consistent communication is time-consuming for the average recruiter who is already juggling multiple candidates and priorities.

AI tools can be used to automate follow-up communications with candidates to schedule interviews, provide feedback, and offer updates on the status of their application – and personalize the emails to each candidate.

For example: a prompt like “Draft a follow-up email to a candidate after their interview, providing feedback on their performance and discussing the next steps in the process.” can be tweaked and templatized to streamline your communication workflow with job candidates.

6. Streamlining the onboarding process

The onboarding phase gives both the new hire and you a chance to start things off on the right foot and enable them to succeed.

It’s in both your and the candidate’s interests that it go smoothly, but creating individualized onboarding plans is too resource-intensive to do for each new hire.

Enter ChatGPT – which can be used to streamline your onboarding process and make it tailored to each new hire’s role, ensuring that they receive the right training and guidance as they begin their new role.

Try using a prompt like: “Create a personalized onboarding schedule for a new software engineer hire. The schedule should include an introduction to the team, training on our software development processes, and a meeting with their project manager.”

Tweak and individualize it to make a consistent onboarding process that sets up new hires for success from the day they start.

7. Enhancing training and development with simulations

Recruiters need to continually refine their skills to be good at what they do, just like any skilled work. Using ChatGPT in recruitment training processes can create realistic training simulations and role-playing exercises, so you can prepare for a variety of recruiting situations and respond to candidates accordingly.

You can use HR chatbots to play the part of a candidate and practice your interviewing skills, which in turn can lead to better hiring decisions.

For example: try a prompt like “Act as a candidate for a role-playing exercise for interview training. The role is a software engineer and the candidate has five years of experience in the field.”, test out different responses and see what the outcomes are.

Embracing ChatGPT for recruiting

The future of recruitment is here, and AI is its engine. These are just a few examples of how recruiters can use ChatGPT to be more effective at their jobs, but they are by no means the only ones. The potential use cases for ChatGPT and AI tools in recruitment are limited only by your own imagination.

Using ChatGPT for recruiting can streamline your workflows, make a better interview and hiring experience for candidates, and find and keep the best talent.

If you’re ready to take your recruitment process to the next level with AI, Workable is here to support your transition every step of the way. Get in touch with us to learn more about how we can help you make the most out of ChatGPT for your recruiting process.

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Evaluating candidates for remote work? Your hiring criteria matters https://resources.workable.com/tutorial/evaluating-candidates-for-remote-work-hiring-criteria Tue, 06 Oct 2020 18:06:46 +0000 https://resources.workable.com/?p=76866 According to Workable’s New World of Work survey, nearly two-thirds of businesses went fully remote during the COVID-19 crisis and nearly a third went partially remote. 71% say remote and distributed teams will be a standard going forward. So, if you’re one of those businesses now hiring, you’re likely looking for candidates who would not […]

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According to Workable’s New World of Work survey, nearly two-thirds of businesses went fully remote during the COVID-19 crisis and nearly a third went partially remote. 71% say remote and distributed teams will be a standard going forward. So, if you’re one of those businesses now hiring, you’re likely looking for candidates who would not only thrive in their new role, but would especially thrive in a remote work role.

We asked employers about that and got pretty good responses. For instance, Agneiszka Kasperek has a lot to offer on the topic as the CMO of Estonia-based Taskeo.co, a software supporting companies moving to cloud management. She recommends deliberately hiring people who would be a good fit for remote work.

“That is,” she explains, “people who aren’t intimidated by software or learning how to use it, self-starters, motivated and independent. In remotely working companies, certain character traits are more important than the skills that the new person comes with. The skills can be learned. Character traits – not so much.”

In other words, different people thrive in different environments. When you’re screening applicants for remote jobs, you may need to update your hiring criteria. So what ‘character traits’ can you look for when evaluating candidates?

Let’s start with four common worker archetypes. They are Jennifer, Pam, Lukas, and Esther.

Jennifer

Jennifer is an extrovert who thrives off interaction with others. For her, ideas happen between people, not inside one person’s head. Not only does she inspire others through her contributions to the team; she also is inspired by working closely with others towards common goals.

As such, she excels in a driven office environment where she can walk into a room and take over that room’s energy, and comes up with her best work through meetings and presentations. She can rapid-fire her way through a brainstorming session and thrives in spontaneity. She’s the talkative one at lunch who breaks the ice immediately.

If you had a project that needed multiple team members dynamically working together for it to succeed, Jennifer would be the first person you’d recruit to ensure a successful project.

Pam

Pam, on the other hand, is much quieter. She’s an immensely creative and productive employee, but in a different way than Jennifer. In a busy and noisy office environment, she struggles with all the distractions when she’s trying to get work done. As such, she’ll come early in the morning when few people are in the office to hunker down and do some deep work for a couple of hours. She’ll also find a spot away from others – whether it’s a vacant meeting room, a cafe, or in a quiet corner of the workplace – and work diligently with headphones on.

Those who know Pam know not to bother her when she’s got that game face on. They know they’ll get what they need from her at lunch hour, on a coffee break, or during a pre-scheduled meeting. With all that, you know that if you give Pam a project to complete by a certain date, she absolutely will deliver on time.

Lukas

Then there’s Lukas. Like Pam, he likes to have control over his schedule, because he works better in a predictable and structured work environment. He doesn’t like surprises – he likes to know what he’s in for. He likes to know that the weekly team meeting happens at 10 on Mondays, and that his project is expected on his manager’s desk by EOD on Wednesday – provided it’s been discussed ahead of time.

He doesn’t like to have extra work thrown at him with a “Lukas – I’m really needing to get this done by mid-afternoon today, can you clear your calendar and give this a quick look?”. Likewise, he doesn’t like seeing a meeting on his calendar bumped on 30 minutes’ notice. But if there’s a clear structure and a well-thought-out plan already in place, and if he knows exactly what needs to be done, Lukas will absolutely crush his part of the project.

Esther

And finally, there’s Esther. Like Lukas, she prefers structure and predictability in her work world. And, like Jennifer, she thrives off interacting with people. But she also understands that things pop up and priorities get moved around on a regular basis. She gets frustrated at first, but she’ll take it as it comes and adapt accordingly, knowing it’s better to adapt.

And there’s also a lot of Pam in her – she will absolutely revel in a setup where she can block off a few hours a day to do some deep work and churn out a day’s worth of productivity in those hours. But she knows that she needs to make herself available at any given time in the day, and that she’ll need to adapt accordingly.

And also – if you had a half-baked but novel idea and needed someone to take a deeper look and even bring it to fruition without needing a lot of guidance, Esther’s your go-to person. Likewise, if you had a last-minute project that needed immediate attention and you needed someone to say “Don’t worry, I got this!”, Esther would excel there too.

Go remote with Workable

Ensure a great new hire experience with our recruiting solution and its seamless integrations with onboarding tools and HRIS providers like BambooHR.

Start your remote hiring

Evaluating candidates for soft skills

Now, imagine you’re a hiring manager evaluating candidates for a remote position. These four are your finalists. They all tick the same boxes – work experience, education, qualifications, skills. But you’re looking for someone to specifically excel remotely. First, let’s look at the soft skills needed for that.

In the aforementioned survey, adaptability and resilience (67.4%) and self-motivated/self-starter (54.2%) led the way as sought-after traits in the new remote world of work.

Also, a recent survey of Workable’s own employees found that time management, effective communication, and adaptability were the three most common new skills developed when they went fully remote at a moment’s notice in March. While the first two can be good soft skills in any work environment, the third one – adaptability – can be more important when evaluating candidates for a fully remote company.

Does it work in practice?

The signs point to ‘yes’. SmartBug Media CEO Ryan Malone – who has run a fully remote company since launching in the late 2000s – looks at two specific properties when evaluating candidates for their ability to work in a distributed team:

Social energy: Ryan will ask a simple question: “When’s the best time for you to work?” The answer may help him see whether a candidate gains a “freedom” in setting their own hours and removing all the distractions typical of an office environment, as opposed to losing the social aspect of office life (i.e. a lunch with colleagues).

In other words, he’s looking for where they get their social energy from – and that helps him determine if they can thrive in remote work.

Resiliency: Ryan is also looking for people who can adapt and pivot quickly in a less structured work environment, where there are very few windows for employees to walk to a colleague and vent after a hiccup in the workflow.

“So,” Ryan says, “we have to find people that have handled some adversity, and our resilient people can understand [that] maybe a client emergency comes up that you need to move stuff around.”

Alison Bernstein, the president of New York-based real estate firm Suburban Jungle Realty, is also pragmatic about remote work. The ability to be self-organized is high up on her list of highly valued skills when evaluating candidates.

“Having an organized schedule with space, time and childcare (if need be) to take calls, attend video chats, and simply execute daily activities is a great start,” she says. “One must begin to set their own goals and timelines and make sure those goals and deadlines are met.”

Sheena Ponnappan, the Chief People Officer of Singapore-based business outsourcing/offshoring agency Everise, also likes to look for those special signs that a person can thrive in a home environment.

“We have built a high-touch model through the recruitment process where we strategically interview for work-at-home propensity and demonstration of abilities to be successful without face-to-face contact.”

Sheena will go as far as to look for specific regions and population groups with high retention rates when evaluating candidates. Additionally, like Alison, she’s looking for “the ability to self-support home technologies and [candidates] who are committed to remote work as a life choice.”

The same goes for Inna Shevchenko, the CMO at iGMS, a short-term rental management SaaS company headquartered in North Vancouver, Canada. For Inna, determining a candidate’s potential to succeed within the existing remote structure at iGMS is a core focus of her candidate evaluation process.

“I believe that if you hire the right person, getting buy-in, user adoption, and the desired level of learning become less challenging,” says Inna. “This way, we ensure that the new hire will adapt easily and fit into the culture.”

So, who is that ‘right person’?

Let’s go back to evaluating our candidates in the final-four list – Jennifer, Pam, Lukas, and Esther, paying attention to their ability to thrive in a remote work environment.

Jennifer

Jennifer’s productivity might falter without being able to organically interact with her deskmates and colleagues on a regular basis. Unless her calendar was booked with meetings back-to-back or if her manager was connecting with her every day, the hours on end in an isolated home office might negatively impact her energy and motivation.

Pam

Next to a desert island, a remote job would be Pam’s dream job. She would love to stay at home and work 24/7 in her home office, where she’s able to maintain greater control over her own schedule and not “have” to talk or engage with others on a regular basis. She can muster up the needed energy for meetings, but the times in between are those golden solitary times where she can really crank out her best stuff.

Lukas

Like Pam, Lukas may see this remote job as a perfect setup for him. But a remote work environment is not necessarily absent of those unpredictable “pop-up” meetings – loved by Jennifer, Lukas not so much. He functions better when he knows precisely what everyone else is doing and what is expected of him each week. In a remote environment, there’s more of a need to fly by night. If he isn’t 100% informed of his expectations and deliverables early on, his productivity might falter.

Esther

Finally, Esther understands and appreciates the ambiguity of a remote work world and has the resilience that allows her to overcome the little trip-ups and changes throughout. Even if it’s not ideal, she can pivot as needed, whether it’s for a meeting being moved or a lack of clarity as to what’s needed for the client presentation on Friday. She also has the self-confidence to go forward without needing a greenlight or validation from her manager. She can take on a task or project with minimal supervision, and can be trusted to turn out a great product in the end.

Don’t put all soft skills in one basket

So, with all of that, who would you hire for a remote position? At first glance, it might come down to Pam or Esther, with the latter getting the job due to her ability to perform even in a volatile or ambiguous working environment. And in remote – you really do need that because it’s such a hands-off climate.

But take care when evaluating candidates for soft skills. Just because a Jennifer comes off as more outgoing does not necessarily mean that she cannot thrive in a remote work world. Maybe she’s an incredibly quick learner and can adapt to a new balance in her work and life.

Likewise, an Esther isn’t necessarily set for success remotely – maybe she rolls with the punches, but when direction is needed, she doesn’t handle that well or doesn’t know how to follow instructions step by step. You may even come across a Pam or Lukas who turns out to be the very best candidate for the position based on their amazing output and performance in spite of everything else – and that’s OK, too.

Not only that, soft skills are not always easy to gauge in those first few interactions in the candidate evaluation process. Jennifer’s demeanor may seem outright extroverted, but there may be some deeper aspects to her you might not initially perceive in an interview. Likewise, Pam and Lukas might be more adaptable to unpredictability than you – or even they – realize.

In the end, the ‘environment’ matters

Also, while you’re evaluating for skills and best cultural fit, it bears noting that if the rest of your system isn’t conducive to success and productivity, it doesn’t matter who you have in your team. You still need a quality recruitment process, a standardized onboarding, and a strategy to build connections with others.

But do you know what the trickier part really is? In the long haul, it’s still up to you to set them for long-term success regardless of the environment they’re in and their individual traits. That’s ultimately your job as an employer and manager – to bring the best out of your team whether remotely or in the physical workplace.

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Workforce planning strategy in the AI-driven economy https://resources.workable.com/stories-and-insights/workforce-planning-strategy Mon, 03 Jul 2023 15:00:06 +0000 https://resources.workable.com/?p=89364 AI is already having an impact on how we work, and it’s only going to become more prevalent in the years to come. An AI-driven economy is more than a hire or fire strategy. Instead, focus on your workforce planning strategy while effectively using the AI for your organization or your team. There is no […]

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AI is already having an impact on how we work, and it’s only going to become more prevalent in the years to come. An AI-driven economy is more than a hire or fire strategy. Instead, focus on your workforce planning strategy while effectively using the AI for your organization or your team.

There is no dilemma regarding whether to fire employees or hire new ones in the AI era. It simply requires a fresh perspective on the workforce of your company.

Workforce planning has become more important than ever, and both companies and employees must demonstrate flexibility in this regard.

Workable’s CHRO, Rob Long, says: “Right now people are still really trying to understand how this will impact the workforce. Some of the impacts and benefits are clear at a high level but much less certain when it comes to knowing exactly the extent to which it will impact certain functions or roles.”

“Right now people are still really trying to understand how this will impact the workforce. Some of the impacts and benefits are clear at a high level but much less certain when it comes to knowing exactly the extent to which it will impact certain functions or roles.”

By customizing your hiring strategy and identifying areas that humans can collaborate using AI tools, you can reach new heights in terms of performance and efficiency.

Let’s dive into the creation of a successful workforce planning strategy.

Human workers and AI can collaborate

There are several ways to describe the practice of collaboration between human workers and AI. It can be found online under names such as Combining Intelligence, Collaborative Intelligence, Integrated Intelligence, or Augmented Intelligence. All these terms are based on one specific notion: AI is not here to replace human workers, but to augment their capabilities.

Related: How AI can enhance human skills and collaboration at work

As an HR professional, you need to identify the areas where your human workers and AI can collaborate. This first requires a deep understanding of the tasks that your employees perform and the tasks that AI can perform better – and the difference between each.

According to a Harvard Business Review, humans require both cooperative and competitive skills to effectively work with AI systems. Cooperative skills include data-centric skills, AI literacy, and algorithmic communication, while competitive skills encompass emotional intelligence, holistic thinking, creativity, and critical thinking.

On the other hand, AI systems need to develop cooperative skills like natural language processing, explainability, adaptability, and context awareness, while their competitive advantages lie in analytical capacities, generativity, and performance at scale.

Organizations are advised to strike a balance between investing in human skills and technological capabilities to foster a symbiotic relationship between humans and AI.

Current employees will be affected by AI

It’s essential to understand how AI will affect your current employees before shaping a solid workforce planning strategy. Some of your employees may have concerns about their job security or their ability to adapt to new technology.

It’s your job as an HR professional to address these concerns and provide training and support to help your employees adapt to the changing workplace.

According to a survey by Qualtrics, employees see the potential positive impact of AI in the workplace primarily in terms of increased productivity. This includes automating repetitive tasks, allowing employees to focus on more complex work, and enabling faster and advanced data analysis.

The main concerns expressed by workers regarding AI’s impact are the loss of the human element in work (highlighted by 55% of respondents) and the potential erosion of critical thinking skills (selected by 52% of employees).

One of the greatest worries among employees is the possibility of AI replacing jobs altogether. About 68% of respondents believe that some jobs are at risk due to AI, and 23% feel that their own jobs are in jeopardy. There is also confusion and concern regarding policies related to AI in the workplace.

Nearly 60% of employees either state that their company lacks an AI policy or they are unaware of such a policy, leaving them uncertain about what is allowed or not in relation to AI usage.

Perhaps some jobs will be lost or incorporated into larger disciplines. To alleviate employees’ fears of AI taking their jobs, it is crucial to provide them with clear communication and transparency about the role of AI in the workplace.

This can involve comprehensive and ongoing training programs that focus on upskilling and reskilling employees to adapt to the changing work landscape and take advantage of the opportunities presented by AI.

Additionally, creating a culture that values and rewards human skills, such as critical thinking, creativity, emotional intelligence, and problem-solving, can reinforce the importance of these unique abilities alongside AI technologies.

New employees will be affected too

As an HR professional, you need to understand how potential new employees will be affected by AI. This means looking at the skills and knowledge required for jobs in the future and adjusting your hiring strategy accordingly.

An astonishing new survey conducted by Intelligent finds that 86% of hiring managers believe that having ChatGPT can be more valuable than a college degree for entry-level jobs.

Skills related to data analysis, AI literacy, and the ability to work effectively in collaboration with AI systems are highly sought after in the AI era.

Soft skills such as critical thinking, creativity, and problem-solving are more important now than ever. These are skills that are difficult to automate and are likely to become more valuable as AI becomes more prevalent in the workplace.

You can adjust your workforce planning strategy according to the latest developments and the real needs of your company, keeping in mind that AI is still a tool and not an enemy of humans.

Change your strategy for hiring people

According to a report by Accenture, 84% of business executives believe they need to use AI to achieve their growth objectives. You are probably among that group.

As an HR professional, you need to adapt your hiring strategy accordingly. You must begin searching for employees who possess the skills and knowledge required to work alongside AI. Additionally, if you are a team manager, you can offer guidance and assist your employees in upskilling and preparing to incorporate AI into their workdays.

To implement changes in your workforce planning strategy, you need to build a business case for change. This means using data to show the potential benefits of integrating AI into your workforce. You also need to consider the budget required to implement these changes.

However, there is no need to panic. Actually, we are presently living in a transitional period where we need to stay vigilant while also dedicating time to prepare for what the future holds.

Implementing new workforce planning should only happen when we have a clear understanding of our company’s needs and feel prepared to take action.

Hiring, firings, reorganizations and outsourcing

Once you have built a business case for change, you need to create a timeline for implementation. You can reassess the existing team structure, make new hires, or outsource based on this agreed timeline. It is essential to communicate it clearly to your employees and provide training and support to help them adapt to the changes.

If you know your team’s strengths and weaknesses, you can make an informed decision about using AI in the workplace.

Does it mean investing in new hires who are more familiar with new technologies? Does it mean providing reskilling opportunities to your existing employees?

Any decision must be made based on an organized plan and with careful consideration. In some cases, reorganization may be the best option for your company, while in others, outsourcing may be necessary due to time constraints. Consider AI tools as a way to enhance your employees’ abilities and continue investing in both new technologies and personnel.

There is only one word that accurately describes effective workforce planning for both employees and HR professionals, and that is adaptability.

“People are very aware that for many roles times are changing, so hiring people who are adaptable and comfortable with change is more important than ever.”

“People are very aware that for many roles times are changing, so hiring people who are adaptable and comfortable with change is more important than ever. The impact on productivity for certain roles will certainly be on people’s minds. Do they need to hire 10 or could they hire six now and get the same results?” Rob Long comments.

“But I don’t think many people have worked it out just yet. One clear change is the increase in roles related to creating AI technology, those are increasing rapidly and you can see companies investing more heavily here.”

The post Workforce planning strategy in the AI-driven economy appeared first on Recruiting Resources: How to Recruit and Hire Better.

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How to use Snapchat for recruitment https://resources.workable.com/tutorial/snapchat-recruitment Thu, 18 Aug 2016 17:31:12 +0000 https://resources.workable.com/?p=6301 As social media recruiting is becoming more popular, Snapchat has recently drawn recruiters’ attention. It’s known as the ‘social media playground’ and for good reason. You can share images and video using fun stickers and effects, but there’s a catch: content disappears pretty quickly. Considering the much-reported statistic that is only takes 6 seconds to […]

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As social media recruiting is becoming more popular, Snapchat has recently drawn recruiters’ attention. It’s known as the ‘social media playground’ and for good reason. You can share images and video using fun stickers and effects, but there’s a catch: content disappears pretty quickly. Considering the much-reported statistic that is only takes 6 seconds to evaluate a resume, Snapchat’s ephemeral interface could be the next big recruitment tool.

Some people argue that Snapchat is for teenagers, but that’s old news. More than 50 percent of new Snapchat users are over 25 and the percentage of user over 35 is growing. If your company is recruiting young talent, Snapchat is the place to get millennial attention, considering 63 percent of active US Snapchat users are between 18 and 34. Snapchat has also recently outranked Twitter in the US Android Store’s list of most-installed apps.

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If you start researching Snapchat you’ll discover that many people and companies use the app. For example, Joakim Roald, from Nordic Choice Hotels, was inspired to create a film noir during his parental leave. The New York Times journalists take turns managing their Snapchat account to share stories from their individual perspectives. If you’re snapchatting, you may also come across The New Yorker’s editor previewing one of the magazine’s upcoming editions. Snapchat offers unlimited options for creating short video and image content, so who says you can’t use the app to support your recruitment process?

How to get started

1. Get to know Snapchat

First things first. Download the app and create your account. Pay special attention when you choose your username because you get only one chance; Snapchat doesn’t allow you to change it afterwards. Take a profile picture and add friends. You might want to start with some supportive colleagues—after all it’s your company social media account. Don’t forget to set your privacy settings, as well. If you want to use Snapchat for recruiting, you should have a public profile, but you might want to start out private before broadcasting to the wider world, until you get familiar with the app.

If you’re a Snapchat newbie, you should probably consider making a personal account first. Take some time to play around in the app and discover features. You’ll understand the nuances of how people actually use the platform, which you’ll find helpful later when creating your content.

Snapchat recruitment

Snaps vs Stories
A snap is a message you can send directly to individuals (or groups) that’s automatically deleted after viewing. You can include images, videos or take a screenshot from your phone.

A story is a video or image that’s accessible to all your friends for 24 hours. You might find stories more useful due to their longer lifespan. You can also develop a longer story if you create a series of 10-seconds videos.

2. Share ideas with your team

You can and should engage your team in your Snapchat endeavors.

  • First, you might get interesting ideas from people who are already active Snapchat users.
  • It’s a great way to showcase your team environment, so the more people involved the better.
  • If you find it hard to engage your people in Snapchatting, explain how it works to their benefit. They could recruit great new colleagues by showing them what a day in their office life looks like.

3. Make creative content

Snapchat provides a lot of room for innovative ideas and creative content. Combine multiple images and videos, use features to highlight your snaps and don’t put limits on your imagination.

Snapchat recruitment

RelatedHow to get creative with your recruiting strategy

4. Build your audience

If you’re using Facebook for some years now, you’ve probably already established your network. In Twitter and Instagram you can use hashtags to socialize. Getting ‘discovered’ on Snapchat, especially when recruiting, requires a different approach:

  • Liaise with industry professionals or influential people. Ask them to be featured on your account, to engage in discussions and advertise upcoming events. This is how McDonald’s collaborated with the NBA fan favorite LeBron James to amp up its social presence.

Snapchat recruitment

  • Follow current events and share live reactions. Your account will get mentioned and you’ll probably see your follower numbers rise. Hubspot uses Snapchat in multiple creative ways. For example, when BuzzFeed News Editor Rachel Zarrell visited them to discuss viral content, they showed some footage of her talk and shared employees’ thoughts on their company Snapchat account.

Snapchat recruitment

  • Spread the word that you’re active on Snapchat and invite people to follow you using other social media platforms. This way, you can create a strong web presence and increase your marketing efforts.

  • Your first snaps’ enthusiasm will soon fade out if you don’t have a clear idea of why you’re using Snapchat. Although it may seem tricky to measure your Snapchat success, there are a few numbers you should keep track of when deciding your strategy. Your starting point could be your total unique views. Then, you could measure how many people viewed your entire story, by checking the views of your story’s last snap. You will also get a notification when someone takes a screenshot of your snaps, which is usually a good indicator that people liked what they saw.

How to use Snapchat for recruitment

There are multiple strategies you can follow to improve your recruitment process. Choose the ones that fit your culture and appeal to the people you want to recruit.

Post job ads

An image that disappears after a while probably isn’t the most effective way to advertise your job openings. But using Snapchat stories to accompany your job ads could make you stand out. You could send a simple snap from your employee’s future office or a quick video from the team’s manager encouraging applicants to send in their resumes. Think of what you’d like to tell your applicants outside the more formal context of an official job descriptionTaco Bell shows it’s easy and quick to inform followers about open positions via Snapchat.

Snapchat recruitment

Introduce your team

Instead of trying to describe how your team works, why not show it? Give your applicants a sneak peak of your offices and introduce your employees. Snapchat is an easy way to show your company culture and what’s it like to work with your team. Besides, your employees are your best advocates, so involve them in your recruiting efforts, just like MailChimp does. Their employees, along with Freddie—their company mascot, participated in the Inman Park Parade and shared live, unedited footage to highlight their team spirit.

Snapchat recruitment

For more advice on social sourcing, download our complete sourcing guide for free.

Evaluate candidates

Once you’ve understood how the app works, you can move your Snapchat recruitment process one step forward. Initiate a candidate video session, where interested applicants can send their snap stories instead of a resume. For example, if you’re hiring salespeople, you can ask applicants to try selling one of your products using a succession of 5 or 6 snaps. It’s a great way to assess their skills and test their creativity through a fun challenge.

Attract your target audience

If you’re hiring younger talent, you might want to check Snapchat’s campus stories. They are snap stories that are accessible to people on certain college campuses. General Electric participated in a live broadcast with California State University students and created compelling stories to engage with future computer science graduates.

Snapchat recruitment

Organize events

Use Snapchat to let people know about recruitment events you’re organizing or participating in. Offer sneak-peak or ‘backstage’ footage of your team prepping for the event to draw attention and increase anticipation. You can also strengthen your employer brand by declaring your presence at important industry events.

Interact with candidates

Remember the main purpose of social media: to communicate. You can initiate discussions with potential employees by sharing career advice and creating Q&A sessions with hiring managers. Or, you can prompt candidates to send their snaps answering questions like ‘Why would you like to work for us?’ to identify a potential fit for your company culture. Another idea is to get in touch with applicants who are going through an interview at your company. You can either spread the good news that they’ve moved on to the next phase of your hiring process or give them necessary information to help them prepare for their interview. After a successful interview you could compliment your onboarding process by sending your new hire a Snapchat welcome video.

Unlike other social media and advertising tools, Snapchat is about sharing playful, raw content. Forget about editing images or finding the best light or angle to shoot your video: it will only last for a few seconds, after all. Experiment with Snapchat to showcase your company in the most personal and entertaining way. It’s all about capturing real moments, so don’t overthink it. If you’re using Snapchat right, it’s not going to look perfect.

More resources for social recruiting:

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Avoid unintended bias: learn to navigate EEOC in AI and hiring https://resources.workable.com/tutorial/avoid-unintended-bias-navigating-eeoc-in-ai-and-hiring Wed, 07 Jun 2023 13:51:59 +0000 https://resources.workable.com/?p=88998 ChatGPT can make managing people easier. You can use it to create SMART goals. You can use it to create a script for a fun open enrollment video. And many other things. But ChatGPT and other AI software tools come with their own problems. They’re big enough that the EEOC issued a warning (Select Issues: […]

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ChatGPT can make managing people easier. You can use it to create SMART goals. You can use it to create a script for a fun open enrollment video. And many other things.

But ChatGPT and other AI software tools come with their own problems. They’re big enough that the EEOC issued a warning (Select Issues: Assessing Adverse Impact in Software, Algorithms, and Artificial Intelligence Used in Employment Selection Procedures Under Title VII of the Civil Rights Act of 1964).

That’s government-speak for pay attention.

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The EEOC doesn’t say “Don’t use AI to hire and manage people”, but it does say you’re responsible for what AI does.

A lawyer found this out the hard way when he submitted a brief to the court that contained a “hallucinated” case.

Side note: Hallucinated is the term people use to describe the information that ChatGPT makes up. And it does happen a lot.

In that lawyer’s experience, ChatGPT made up a court case, and the lawyer didn’t catch it. He’s now in hot water with the court.

You don’t want to be in trouble with the court for not knowing ChatGPT can make things up. And when working in HR, you also don’t want to be in trouble because ChatGPT is indeed biased.

How biased? We don’t know the extent of the biases, but we know it has preferences.

Because ChatGPT was trained on the internet and the internet is made up of humans with their own biases, it makes perfect sense that the results will show some of these biases in the output.

Now that this is clear, here’s what you need to know about the EEOC’s warning.

Watch out for disparate impact

Disparate impact is the legal term for when an action looks neutral but results in an unbalanced result.

For instance, you require everyone to have a college degree to work as a barista in your coffee shop, which results in fewer members of underrepresented groups working there. Because a college degree isn’t necessary for the job, that could be considered illegal discrimination through disparate impact.

Ogletree Deakins attorneys explain:

“Specifically, the EEOC reinforced for employers that, under disparate impact theory, if an employer uses an employment practice that has a disproportionate impact based on race, color, religion, sex, or national origin, an employer must show that the procedure is job-related and consistent with business necessity.”

How could this be an issue with ChatGPT?

Because you can’t see the ‘thought’ processes behind its decision-making, you don’t know what it considers. The requirement is that anything that results in disparate impact must be “job-related and consistent with business necessity.”

The EEOC writes: “The selection procedure must evaluate an individual’s skills as related to the particular job in question.”

When you have a black box algorithm (after all, you don’t see how ChatGPT makes decisions), you cannot say that the tools used to evaluate someone are consistent with business necessity.

But ultimately, you’re responsible for your decision even if you can’t see, like the lawyer who didn’t realize ChatGPT can in fact hallucinate court cases.

Does this mean ChatGPT and other AI tools are banned in hiring?

No! It’s not banned. You can use it to help you do any number of things. Your ATS probably already does. Workable itself uses AI technology, as does just about everyone else.

But, regardless of whether or not you use AI in the hiring process, you remain responsible for the hiring decision.

Here’s how you can check to see if your tools are causing disparate impact:

1. Do your own analysis

Take a look at the results from any AI tool and compare them to the candidate population. If there are substantial differences between races or genders, then you are right to be concerned.

The EEOC uses the four-fifths rule as a rule of thumb. This means that if the difference is bigger than four-fifths (or 80%), then you need to be concerned about disparate impact.

2. Ask your vendors how AI is used

You need to act now if you don’t know if your applicant tracking system uses AI technology. Ask! Ask them how it works. It’s their job to give you all the information you need.

3. Proactively change your processes as needed

If there appears to be a disparate impact, you need to change how your selection process works. If the AI tool you use comes from a vendor, work with them to ensure a better selection process focusing on job necessities.

4. Create and enforce an AI policy

Remember, all aspects of the hiring process can be subpoenaed – including queries in ChatGPT, Bard, or any other AI software. If hiring managers use these tools to compare candidates, you must know how and when they do. Create your guidelines in consultation with your employment attorney.

Better safe than sorry

The EEOC’s new guidance is not binding, but you must pay attention to it and plan your AI usage accordingly.

AI can help greatly, but ensure you don’t inadvertently discriminate against qualified candidates.

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Layoffs: how to support your workers after letting them go https://resources.workable.com/tutorial/layoffs-how-to-support-your-workers-after-letting-them-go Wed, 25 Jan 2023 14:16:16 +0000 https://resources.workable.com/?p=87059 Laying off employees can be one of the hardest decisions to make as an employer. Which bears the question, how do you support your workers after letting them go? With layoffs happening across the spectrum – especially in the tech space, most recently with Microsoft announcing 11,000 layoffs and Alphabet (Google) letting go of 12,000 […]

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Laying off employees can be one of the hardest decisions to make as an employer. Which bears the question, how do you support your workers after letting them go?

With layoffs happening across the spectrum – especially in the tech space, most recently with Microsoft announcing 11,000 layoffs and Alphabet (Google) letting go of 12,000 – it’s a question many employers are asking.

In short – no employer likes to go through a period of layoffs. It’s worse for those affected – they come into work one fair Monday morning, and are brought into HR and given their walking papers, and they’re back home in time for lunch but without a job. It can be a real blow to anyone’s ego and confidence.

Those being let go will talk among their peers; those who remain will be wondering how they can carry on or if they’re next on the chopping block. It’s your duty to support them as an employer. Empathy can only go so far.

There’s no “good” way to conduct layoffs, but there are ways in which you can ease the damage it’ll cause for both those who were let go and those who are remaining.

Here are 8 ways in which you can best support your workers after letting them go:

1. Offer severance pay and benefits

When you lay off a worker, you’re basically cutting a core means of survival via their income and benefits. Offering severance pay and benefits to your laid-off workers is a common strategy for many companies – with some severance packages extending to a full year or more.

Severance can be a single lump sum payment, extended health insurance coverage, or ongoing paychecks for a set period as above. Some companies even guarantee pay up to the point the laid-off employee secures a new job.

And Google itself offered a healthy severance package in its round of layoffs, as CEO Sundar Pichai described in an open letter to employees – in short, the package includes 16 weeks of pay plus two for every additional year at Google, plus full 2022 bonuses and remaining vacation time, and six months of healthcare, job placement, and immigration services to those affected in the US.

2. Connect them with outplacement services

Outplacement services are designed to support laid-off employees in finding new employment. These services typically include career counseling, resume writing, and job search assistance. Some companies may even provide outplacement services on-site, which can be more convenient for your employees.

The owner of product review site GadNets.com, Andre Flynn, champions this approach.

“Offering an outplacement service that helps a departing employee transition to a new job or career is a critical component that ought to be included in mass layoffs,” Andre says.

“The majority of the time, outplacement services guarantee a cordial breakup of a working relationship and can be financially and emotionally advantageous for all parties.”

You can likewise provide your laid-off workers with job search resources including job boards, career counseling services, headhunters, job fairs, and more.

Be sure to package all this information beforehand and encourage them to take advantage so they can land on their feet as quickly as possible.

3. Be honest and transparent

When your employees – both past and present – can see the reasoning behind layoffs, it does help. Be honest and transparent about why you’re letting them go, and what steps you’ve taken to mitigate the situation.

This not only alleviates negative feelings and helps protect your company’s reputation in the long run, it also builds trust and understanding among your remaining employees.

Ryan Dunn, the founder and owner of the online custom sticker/apparel venture Custom Stickers, implemented the practice of OBM (Open Book Management) from the beginning, and this has helped in the case of layoffs.

“Every employee kept track of the company’s finances and how to keep up the score. During the financial crisis faced after inflation and due to fewer funding sources, tough decisions had to be taken, like laying off employees,” Ryan explains.

“This matter was discussed […] directly with the employees as they kept track of the finances. Some agreed to be laid off while others accepted a deduction in salary. Laid-off employees were given generous severance pay and the process helped in maintaining the reputation of the company.”

Former HR professional Emily Chipman of Rusman Consulting Solutions also spoke to the value of transparency when layoffs happened at her workplace in the Arizona government in 2007.

“They clearly and succinctly walked through every single step they had taken, how they came to the conclusion that there would have to be layoffs, what options they had considered and weighed, who they had counseled with, etc.,” Emily says.

“The Auditor General spoke with heart, compassion, and yet was succinct and clear in sharing what they were legally required to do, what the budget would allow, and all of the options they had tried to consider to save people’s jobs.”

4. Support their mental health and well-being

Job loss is regularly listed alongside breakups and loss of a loved one in lists of the most stressful life events. Not only does it put people in a financially difficult position, the “rejection” aspect of it can be debilitating for many people.

Providing mental health and well-being support to your employees in the form of counseling services, support groups, gym memberships, and even apps can help alleviate the stress and anxiety of being laid off and help employees move forward to their next chapter with greater confidence and ease.

This also applies to those who are still at your company – they’ve lost their friends and colleagues and may be feeling uncertain about their own professional future with you. This can be mentally challenging when they have work to do. They’ll need your support here as well.

5. Keep in touch

Keeping in touch with your former employees sends a powerful message to them – it tells them that you care about their well-being and that you have valued their contributions to your company.

Inform them of any job opportunities that may come up in your industry or even in your own company in the future, check in regularly with them to see if there’s any way you can help them get back on their feet, and ultimately, make it clear that you are available and accessible as an employer.

6. Give professional references

Layoffs don’t happen due to performance issues. So, it makes sense to give those employees references when they apply for new jobs. Explain to them that you’re willing and able to do that for them as needed, whether it’s in the form of a phone call or a letter, to highlight your former employee’s skills and accomplishments with you.

Not only does this help them get ahead more quickly when being evaluated for a new opportunity, it also reflects well on your company as a supportive and responsible employer that values people.

7. Introduce them to job training programs

Sometimes layoffs happen because of redundancy in an industry or a skill set – in which case, a former employee may need to develop new skills and certifications to stay relevant and competitive in the talent market.

You can support them here by arranging job training or education programs to increase their employability, help them find new jobs in related fields or even transition to new industries. Another aspect of this is identifying existing transferable skills that prove valuable in a new position in a different field – for instance, a journalist’s refined skills in story ideation, interviewing, researching and storytelling can apply to a new career in content marketing.

8. Build networking opportunities

You can also support your laid-off employees by arranging events or online platforms where they can connect with other professionals in their field. Everyone knows someone, so to speak.

It’s no accident that those let go post announcements of their newfound availability on LinkedIn and team managers also share details of their laid-off team members to support them in their next venture.

You can do something similar as an employer, and even encourage and train your managers and executives to create similar announcements to distribute via their own networks.

Support your people

Ideally, you don’t want to have to lay off employees. But, sometimes, you have to to survive as a business. It’s the nature of the beast.

As an employer, there are many ways in which you can tame that beast, and reduce the damage being done not only for your company but also for those you’ve just let go.

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Search engine optimized job descriptions: dos and don’ts https://resources.workable.com/tutorial/seo-job-descriptions Mon, 17 Jul 2017 20:16:03 +0000 https://resources.workable.com/?p=19523 Search engine optimization (SEO) is a method of inbound marketing that makes your page findable and trackable by Google, Bing and other search engines. Job descriptions that are clear, targeted and searchable attract the most relevant and qualified job seekers to apply to your open roles. Here’s how to use job description keywords and SEO […]

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Search engine optimization (SEO) is a method of inbound marketing that makes your page findable and trackable by Google, Bing and other search engines. Job descriptions that are clear, targeted and searchable attract the most relevant and qualified job seekers to apply to your open roles.

Here’s how to use job description keywords and SEO tactics to make your job descriptions rank higher in search results:

Do use relevant keywords and phrases

Search engines scan your content for commonly-searched job keywords and phrases, like titles and responsibilities. The more people who click on your content while searching specific job description keywords, the more likely your content will get boosted to the top of future searches.

So, if you’re hiring an Office Manager, make sure you emphasize the most important job description keywords related to Office Manager job duties, including:

  • Administration
  • Scheduling
  • Organize
  • Support

Here they are highlighted in a sample job description:

Office Manager Job Description

Here are some other things to consider when choosing job description keywords and phrases for your job descriptions:

  • What are some typical ways that people in this industry describe their work?
  • How would someone in this industry search for their position on a job board?
  • What are alternative job titles that might be similar to this position?
  • Is there a more specific job title to describe the role than the one you are using?

If you’re at a loss for finding your job-related keywords, try these SEO tools:

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Don’t overuse job description keywords

It may be tempting to use the most relevant job keywords as often as possible in your job descriptions. But, search engines start to get suspicious if they see a singular term repeated an unnatural number of times on a page. Stick to using the term you’re trying to rank for once or twice per paragraph, at most.

A good way to test to see if you have overused specific keywords in a job description is to read it aloud. If it is repetitive, or hard to read, reduce the number of times you use that keyword phrase.

Find alternate ways to emphasize the job title throughout your job description. Instead of repeating keywords like “accountant,” try “bookkeeper,” “CPA,” “certified public accountant” or “comptroller.” By switching up your language to include synonyms, related phrases and interchangeable job titles, you will create more compelling content and attract candidates with diverse backgrounds to your position.

RelatedHow to write the best job description ever

Do optimize your company description

search engine optimized job description
Screenshot via Boiler Room

Your candidates should not be in the dark about what your company does. Write a clear description of your company on your careers page and include the core values that are important to your company. By using specific keywords on your careers page, like “retail,” “software,” “manufacturing,” or another clear indicator of your company function,  you will attract candidates who are looking for a job and a company like yours.

Don’t create walls of text

You’re familiar with this type of job description: several long paragraphs that over-explain job responsibilities, list too many “nice-to-have” qualifications and ultimately confuse and alienate candidates. Search engines notice this too, and will downgrade these kind of listings in search results.

Instead, create brief job descriptions with clear headings (known as H1s, H2s, and H3s in SEO-terms) and bulleted lists, wherever possible. In this example from HelpScout, their Job title “DevOps Engineer” is the H1 and the word “Description” is their H2.

SEO job description - Help Scout
Screenshot via HelpScout

Job seekers and search engines look for clarity, and that begins with how information is organized on your page. Describe the position in one to two sentences, create lists of responsibilities and requirements and explain what your company does.

Do create a visual experience

SEO job description visual experience
Screenshot via RyanAir

Search engines aren’t just looking for compelling text. They have a tendency to value pages that are visually compelling. Create a careers page that includes photos and video. Including multimedia on your careers page will help you paint a clearer picture of your company and help boost your metadata (the language that search engines use to read websites). Adding lots of metadata to your web pages shows search engines that you’re focused on creating a thorough resource.

Applicant tracking systems can help you easily build an optimized careers page to display your job postings to attract more candidates in the long-run.

Don’t overcomplicate your job titles

It may be tempting to attract employees using fun job titles like “Chief Finance Hustler” or “Marketing Wizard.” But potential candidates who have been developing their careers in finance or marketing aren’t likely to search for open roles using those terms.

Your job title should:

  • Be specific, like “Inside Sales Manager” instead of “Salesperson”
  • Be unabbreviated, like “Vice President of Marketing” instead of “VP Marketing”
  • Include hours, if relevant, like “Cashier (full-time)” instead of “Cashier”

When you find a job title that works, make sure it’s clear on your listings page. Use it in the <title> tag in your HTML, and place it clearly in the top header of your page.

Do rely on Local SEO

Local SEO allows businesses to rise to the top of local search results. Strong local SEO is important for companies looking for job candidates because a candidate searching for a sales representative position is probably not searching for “sales rep” on Google. They’re localizing their search to “sales rep in Boston,” or even, “sales rep in zipcode:02115.”  

Use your location in your job description to attract local candidates and rank higher in search results. In the example below, Workable makes it clear that this role is based in Boston, and we use the name of our specific neighborhood “Fort Point”:

Don’t create a silo – link to other pages

Websites build authority when other relevant sites link to them, showing search engines that the sites are both useful and valuable. Search engines also consider sites that generously link to other relevant content to be more valuable to users.

To boost your value in the eyes of Google, Bing and other search engines, link to other parts of your website on your careers page to give candidates more information about your company. It’s also a good idea to link to your careers page throughout your website and include a link to your careers page on your website’s header or footer section, to make it easy for both candidates and search engines to find your open job listings. 

Do consider what your post looks like on Google for Jobs

With the advent of Google for Jobs, which prominently displays job listings that are most relevant to job seekers within Google Search, it’s crucial to write a job description that search engines and job boards can easily scan and interpret.

Google for Jobs

Google for Jobs uses SEO factors to list jobs at the top of job-search-related search results. It’s worth investing development time to add structured data to your job postings to get them to show up in Google for Jobs search results. (More information on how to include your jobs listings on the Google for Jobs search engine can be found here.) 

Using structured data means abiding by Google guidelines to insert certain HTML tags in your job postings and careers web pages.

Here are some easy ways to start using structured data on your job posting pages:

  • Ensure that Googlebot can crawl your job posting web pages, and they are not protected by a robots.txt file or robots meta tag.
  • Add a JobPosting element for each job posting that you want to advertise. Google explains the schema and tags that job postings must have to show up in Google for Jobs. These include: job type, job title, base salary, date posted, job description, employment type and job location.
  • Submit your sitemap to Google. Update your sitemap at least daily and as often as hourly. Most web providers will do this for you automatically, or you can create a custom sitemap based on the content you want Google to index.

Do share your postings

Search engines share the most popular content. It’s a good idea to have your HR team and employees share your job listings on social media. By generating this immediate traffic to your job posts, you will show search engines like Google that your listings are of interest to people searching for the job description keywords they include.

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What is sabbatical leave? https://resources.workable.com/hr-terms/sabbatical-leave-definition Mon, 01 Jul 2019 12:16:20 +0000 https://resources.workable.com/?p=32980 So what is sabbatical leave? Organizations provide employees with various types of leave, such as sick leave, vacation time or parental leave. One of the less common types of leave is the sabbatical leave. Contents: What is a sabbatical? How long is a sabbatical? Is sabbatical leave paid or unpaid? How does a sabbatical work? […]

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So what is sabbatical leave? Organizations provide employees with various types of leave, such as sick leave, vacation time or parental leave. One of the less common types of leave is the sabbatical leave.

Contents:

What is a sabbatical?

The sabbatical definition is “a break from work” during which employees can pursue their interests, like traveling, writing, research, volunteering or other activities (or even rest). During that time, the employee is still employed at their organization, but they don’t need to perform their normal job duties or report to work.

This practice is common in educational institutions; for example, a professor may take a sabbatical leave for a semester or two to teach at a foreign university or do research in their field.

Some corporations offer a professional sabbatical as a benefit, too – in 2018, 15% of employers were offering sabbaticals (though only 5% offered paid sabbatical leave). This leave is granted to employees after they complete a certain number of years in service, usually more than five.

The sabbatical leave is separate from other kinds of leave. For example, you may be entitled to 20 days of paid time off per year plus a sabbatical after your fifth year with the organization.

The benefits of a sabbatical leave are clear for employees: they get to take their minds off the stress of their jobs and focus on what they love outside of their work. They can also develop skills, both personal and professional. Employers benefit in various ways, too: for example, their employees are rejuvenated and return to work with new energy and motivation (and without the fear of employee burnout). Plus, offering sabbaticals is a great way to attract talent to your organization.

How long is a sabbatical?

The length of a sabbatical from work varies according to the institution or organization. Some universities may grant this leave for six months, a year (called “sabbatical year”) or more.

Private companies may offer one or more months of sabbatical leave depending on their policy and each employee’s years of service. For example, Adobe offers four weeks of sabbatical to those who’ve been employed in the company for at least five years and five weeks to those who’ve completed 10 years of service.

Is sabbatical leave paid or unpaid?

Often, sabbatical leave is paid, either with the full salary or a percentage of that salary – although some organizations may offer unpaid sabbatical leave.

How does a sabbatical work?

Employees who qualify for this type of leave will usually need to ask for it several months in advance. Organizations will consider that request and approve it if it meets their criteria. Organizations will also need to make arrangements to replace that employee for as long as they’re on sabbatical, or divide their work among other employees.

Many organizations have specific rules regarding sabbaticals. For example, employees might need to take their sabbatical within a specified period after they become eligible or they lose it. Also, if an employee chooses to take advantage of a sabbatical leave, they may need to commit to staying at the company for at least a specified period after they come back (much like with tuition reimbursement benefits).

While on sabbatical, people are still officially employed by the organization. This means that they remain bound by their organization’s policies including harassment, confidentiality, data protection etc.

Sabbatical leave policy

If you’re thinking of introducing a relevant policy to your company, that policy needs to be absolutely clear. First, define sabbatical leave. Is it a break from work so employees can do what they want? Or is it a break for a specific reason, e.g. volunteering in an environmental program?

Then, decide when employees should qualify for sabbaticals. Usually, the minimum is five years, but consider what makes sense for your organization.

The next step is laying out clear guidelines about how employees can ask for sabbatical, how you will evaluate their request, what their obligations are and what applies in regards to their pay, benefits or contract. These elements are essential for an employee sabbatical policy, and clarity and transparency about all aspects of the policy is essential to its success.

If you’re not sure where to start, use our sabbatical leave policy template.

Want more definitions? See our complete library of HR Terms.

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How to post job ads on Seek https://resources.workable.com/tutorial/how-to-post-jobs-on-seek Mon, 18 Jul 2016 14:24:24 +0000 https://resources.workable.com/?p=5564 Seek.com.au is a leading job board catering to the Australian and New Zealand job markets. With over 4 million unique job seekers per month generating a huge database of potential candidates, Seek is the ideal place to post a job ad, but also to begin your proactive search for talent. To give job seekers a better […]

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Seek.com.au is a leading job board catering to the Australian and New Zealand job markets. With over 4 million unique job seekers per month generating a huge database of potential candidates, Seek is the ideal place to post a job ad, but also to begin your proactive search for talent.

To give job seekers a better sense of the culture and unique selling points of every employer, Seek provide a review board for companies. This is a place for candidates to read testimonials from employees past and present and get a sense of whether they’re the right fit for the company. All this makes for better researched applications, and hopefully, candidates who are fully engaged with your mission and culture.

Candidates can also create their own profiles to be included in the Seek talent database. Registration and creation of a profile means that jobseekers will receive email alerts when the right kind of jobs are posted. As a registered employer, you’ll receive access to the database to search for candidates that could be a great fit.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

Advertise a job on Seek

Like many modern job boards, Seek provide a range of different ways to spread the word that you’re hiring. A Classic job ad’ will be advertised on the job site for 30 days, and sent via email to potential candidates in the Seek talent database who match your criteria. To attract today’s job seekers all ads are optimized for desktop, mobile and tablet. You’ll also receive access to the Seek talent database to begin a proactive search.

A ‘Standout ad’ gives you the option to make your ad stand out visually. With a bold, eye catching border, these ads also feature your own company logo and give you the option to add three additional bullet points to really sell the job.

The most expensive job posting option on Seek is the ‘Premium ad’. This includes the visual enhancements on the Standout ad, but also features a color background to make it stand out even further. In addition, this Seek job post receives priority listing at the top of job searches for seven days.

If you’re hiring for a number of different jobs, then you’ll save money when you purchase Seek job ads in bulk. With discounts available from 3-30 positions, ads are valid from 6 months of the purchase date. Should you be hiring for even more than 30 positions, Seek offer additional discounts for custom plans.

For companies looking to build up their employer brand, Seek’s job board also offer a banner advertising options.

How to post a job on Seek

With Seek, you can set up an account and post a job in one simple process:

  • Select ‘Register for FREE’ to the left of Seek’s employers homepage.

seek-register-for-free

  • Enter your account details and select ‘Send activation email’.
  • Check your email for the Seek confirmation message, and click the confirmation link. This will direct you back to the website. Click ‘Create a job’ to get started.

seek-create-a-job

  • Review each plan and choose the one that’s best for your company’s hiring needs.

seek-choose-plan

  • Enter your job details and select ‘Continue’.

post-job-seek-job-details

  • Add selling points, salary information and a logo. Next, enter the job summary, and the job details. This job description library has an extensive list of descriptions and requirements to copy and paste.

seek-post-job-description

  • Next, review your job post, make any edits as necessary, or if you’re good to go, select ‘Continue’.

seek-job-post-review

  • Enter your business address and select ‘Continue to payment options’.
  • Finally, enter in your billing information and select ‘Pay by credit card’. Congratulations! You’ve now posted your job to Seek.

Managing your Seek applications

Like many large job boards, Seek offers a simple tool to track and manage applications as they arrive. You’ll be able to evaluate candidates and move them through a basic recruiting pipeline. Seek also offers the option to bulk reject candidates by email when they’re found to be unsuitable for the position.

If you’re increasing your chance of reaching more candidates by posting to multiple job boards, then a single method of tracking candidates will become problematic. You’ll need to log in and out of different job boards, track some applications via email and others with external systems.

To solve this problem, many companies centralize their hiring with an applicant tracking system.

Essentially, an applicant tracking system (ATS) is recruiting software, independent of any job board. You’ll be able to connect it to multiple job boards, making it easier to post jobs everywhere with one submission, and gather the candidates in a customizable recruiting pipeline. When you need feedback from your hiring team, you can share candidate profiles and their comments can be added directly to the candidate timeline.

RelatedWhat’s the best day to advertise job openings?

Using Seek with Workable

If you’ve signed up for a Workable free trial, you can connect your account to Seek to find out more about the way applicant tracking can work for you. Start by creating your job in Workable. Note that Workable provides a free branded careers page with every account. You can also publish your job to any of the additional free and premium job boards.

The Seek integration is a simple two step process:

  1. Send an email to apisupport@seek.com.au with your Seek account number and a request to authorise Workable to post jobs and fetch candidates from your Seek account. Seek.com.au will respond with your Seek ID.
  2. Log in to Workable and access the Integrations page via the settings menu at the top right of the screen. On the page that follows, select ‘Seek’. Copy the ID code from the email into the Seek ID field on this page.

Click ‘Update Settings’ to complete the integration. You’ll only need go through this process once. Now Workable will use your Seek ID for any future posts you make to Seek.

Find out more about Workable’s integration with Seek and how you can customize your Seek job posts directly via Workable.

More resources for posting jobs:

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The 10 most important applicant tracking system features https://resources.workable.com/tutorial/important-applicant-tracking-system-features Wed, 28 Jun 2017 10:50:28 +0000 https://blog.workable.com/?p=1257 From job advertising to candidate interviews, applicant tracking systems are packed full of features designed to streamline the hiring process. There’s definite beauty in this, but also something of the beast. If you’ve never used an applicant tracking system before or are looking to change from your current ATS, the different options can be overwhelming. […]

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From job advertising to candidate interviews, applicant tracking systems are packed full of features designed to streamline the hiring process. There’s definite beauty in this, but also something of the beast. If you’ve never used an applicant tracking system before or are looking to change from your current ATS, the different options can be overwhelming. So what do you really need to focus on when making your decision?

Hung Lee, industry expert and CEO of workshape.io, has 15 years’ experience in the recruitment industry. Describing himself as: “passionate about making recruitment better for people and businesses”, he’s formed strong, evidence-based opinions on what really matters in an ATS. In a #Workablechat he shortlists the 10 most important features to consider when choosing an applicant tracking system. Read on for an expert view of the most important types of applicant tracking system features.

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Try our ATS

Hung Lee’s Top 10 applicant tracking system features list

  1. Import: “Can I upload my spreadsheet of 200 Engineers into this thing, or do I need to type it in by hand?”
  2. Export: “Woah, this product I thought was good is actually a real pain. I need to get my 500 candidates out”
  3. Universal Search: “I know the candidate, can I just type in some of his bio data and bring up his record”
  4. Tags: “I want to segment my data using my own schema. Can I segment my Swahili Engineers from my Russian ones?”
  5. Google Apps: “I live in Google already, can’t avoid opening it every day. Does this thing integrate?”
  6. Collaboration: “I’m not doing all this recruitment myself, imma get my team involved”
  7. Customization: “I never do phone i/vs cos they r dumb. Why is this thing telling me I need 2 do phone i/vs?”
  8. Messaging: “I want to mail merge 100 messages to candidates so that they look completely bespoke”
  9. Distribution: “I really don’t think advertising is gonna work, but if I can do it in 3 clicks imma gonna”
  10. Aggregator: “I want to see faces dammit. And tweets. And maybe other stuff that humanizes this record.”

What else matters? 10 additional recruitment software features that complete the picture

So, you’ve done your ATS comparison. And you’ve narrowed down your options using some broad but game-changing categories to guide the process. Now’s the time to delve into more detail. Using insights and feedback from customers and industry contacts, we’ve pinpointed 10 additional ATS features to compare once you’ve narrowed down your field. If you’re looking to improve your hiring process through an applicant tracking system, tick the boxes for all 20 features and functionality areas and you’re onto a winner.

ATS Implementation and support

You’ve spent time researching your options. Once you’ve made your decision, you’ll want to get up and running fast, no matter how big your team. Find out what support there is to get you started. Does your new ATS come with a training program? Will you get help setting up careers pages, HRIS integrations and other customized features? Consider long-term support too. Is there 24/7 help if you need it? How quick is the response time? If you prefer to self-serve, check for recruiting resources such as articles and videos.

Careers pages

Careers pages are where many future candidates form initial impressions of a company, so they need to communicate well. Will your ATS build a branded, auto-updating careers page for you – fast, for free and fully optimized for mobile? If you’ve already got your own careers site, is there an API to integrate with your ATS so job details are automatically updated?

Employer branding

Candidates form strong opinions about employers during the recruiting process through job descriptions, application forms, careers pages and communication. A good ATS offers tools to customize these and build a consistent identity throughout the hiring process. Nail this and target the right candidates effectively.

Candidate sourcing

You can’t hire great people without having the right candidates in your pipeline. A powerful talent sourcing tool will enrich your pipeline and help you hire for senior or hard-to-fill roles. Make sure the search is fast, far-reaching and accurate. Does it aggregate all of the information from multiple online sources into one, unified candidate profile? Can you search, add prospects to your new ATS account, and contact them directly in just one quick submission?

Managing interviews

When it comes to interview admin, less is more. How much is automated through your ATS? When you schedule interviews and other events do these integrate seamlessly with everyone’s calendar? A structured interview process leads to more accurate feedback. Is there access to interview kits and scorecards? Time-saving enhancements like these also reinforce your employer brand by offering a seamless experience for your candidates.

RelatedStructured interview questions: Tips and examples for hiring

Centralization

If you’ve been jumping between spreadsheets, email, job boards and social media to manage your hiring, you’ll want an ATS where your candidate data is in one place. Are there detailed, well-organized candidate profiles, which collate everything from resumes and social profiles to candidate communication and interview performance? If you need to take action, does the ATS nudge you to do this there and then?

A talent CRM

Yes, you want to hire, but sometimes you find the right candidate at the wrong time. Can you build talent pools and nurture ongoing, meaningful relationships with candidates and prospects through your ATS? Look for applicant tracking system functionality that lets you tag, search and filter your candidate database, make notes, and set reminders for future action or contact.

Mobile recruiting

If your schedule is travel-heavy and desk-light, or you just want to eliminate dead time, you’ll need a mobile app to hire on-the-go. Can you contact candidates, schedule interviews, complete scorecards and keep in touch with your hiring team wherever you are using your smartphone?

Security and stability

It’s easy to be dazzled by all the functionality on offer and forget that if your ATS isn’t safe, resilient and fully secure, that functionality loses its integrity. From data encryption, protection and retention, to disaster recovery, uptime, access and compliance, check your hiring process and data are in safe and stable hands.

Reports and analytics

You’ve hired but at what cost? When planning future recruiting strategy, you’ll need data to make informed decisions. Whether it’s time to hire or job board ROI, make sure your chosen ATS delivers detailed, exportable recruiting reports and analytics.

And finally… put it to the test with a free ATS trial

You’ve done your research and found the best applicant tracking system for your company. It offers all 20 features neatly packaged up in one powerful interface. The only thing left is to put it to the test. Take advantage of free ATS trials to see how it handles all of those features. Do you actually enjoy using it? If so, you’re good to go.

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What can ChatGPT do for HR? https://resources.workable.com/tutorial/chatgpt-hr Wed, 29 Mar 2023 13:15:02 +0000 https://resources.workable.com/?p=87849 How? Well, lots of ways. Let’s start with some of the most annoying tasks. 1. Write job descriptions This may seem ridiculous to use a bot for – after all, you want to describe the job you need to be done, not just a generic job! But the reality is most job descriptions are terrible […]

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How? Well, lots of ways. Let’s start with some of the most annoying tasks.

1. Write job descriptions

This may seem ridiculous to use a bot for – after all, you want to describe the job you need to be done, not just a generic job! But the reality is most job descriptions are terrible at describing the actual job.

Why? The people who write them (managers and recruiters) don’t actually do that actual job!

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Workable's AI-driven job description creator is free for everyone to use! Enter your job title and desired tone, and it'll generate a new job description for you.

Try it out

ChatGPT shouldn’t be copied as is, but it can give you a starting point. It may include some important things that you wouldn’t normally think to include. For instance, I asked ChatGPT to write a job description for an entry-level accounts receivable clerk and got this:

Job Title: Entry Level Accounts Payable Clerk

Job Summary: We are seeking an entry level accounts payable clerk to join our accounting department. The ideal candidate will be responsible for the timely and accurate processing of invoices and payments, ensuring compliance with company policies and procedures. This position will report directly to the Accounts Payable Supervisor and will work closely with other members of the accounting team.

Key Responsibilities:

  • Receive and process invoices from vendors, ensuring accuracy and completeness of information
  • Code and enter invoices into the accounting system
  • Ensure timely and accurate processing of payments to vendors
  • Resolve any invoice discrepancies or issues with vendors in a timely manner
  • Reconcile vendor statements and resolve any outstanding balances or discrepancies
  • Communicate with other departments to ensure accurate recording of expenses and proper authorization for payments
  • Assist with month-end close activities, including preparing accruals and reconciling accounts
  • Maintain accurate and complete records of all accounts payable transactions

Requirements:

  • High school diploma or equivalent; some college coursework in accounting preferred
  • Prior experience in accounts payable preferred but not required
  • Strong attention to detail and accuracy
  • Excellent organizational and time management skills
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Excel and other accounting software
  • Ability to work independently and as part of a team in a fast-paced environment
  • Willingness to learn and take on new responsibilities as needed

This is an entry level position with opportunities for growth and advancement within the accounting department. If you are a highly motivated individual with a passion for accounting and a desire to learn, we encourage you to apply.

Takeaway: ChatGPT is a starting point, not an ending point. It will not write everything perfectly for you, and you still must edit.

2. Help to summarize complex documents.

When you are trying to understand a document from the EEOC or a court case, ChatGPT can give you a good summary. For instance, I asked for an overview of the EEOC’s Draft Strategic Enforcement Plan as it relates to talent acquisition. It gave an excellent summary:

The Equal Employment Opportunity Commission (EEOC) proposed new guidelines, outlined in the Draft Strategic Enforcement Plan, could impact talent acquisition in several ways.

First, the plan prioritizes addressing issues such as systemic barriers to equal employment opportunities and discriminatory practices in the hiring process. This could lead to increased scrutiny of hiring practices and a focus on ensuring that they are non-discriminatory and fair.

Second, the plan emphasizes the protection of workers in industries that are rapidly changing or expanding, such as technology. Talent acquisition practices in these industries may need to be re-evaluated to ensure they are not discriminatory.

Finally, the plan also highlights the need to address emerging and developing issues in equal employment, such as discrimination based on sexual orientation and gender identity. Talent acquisition practices may need to be adapted to comply with these new protections and avoid potential legal action.

In summary, the EEOC’s proposed guidelines could impact talent acquisition by promoting non-discriminatory practices, protecting workers in rapidly changing industries, and addressing emerging issues in equal employment.

Great, right? But be careful. ChatGPT just makes stuff up if it doesn’t know.

For example, I asked it to give me a summary of this recent court case on employees’ reproductive rights. Here’s the response:

Certainly! Here is a brief summary of the court decision in question:

The court upheld a lower court ruling that the New York State law prohibiting the possession and sale of stun guns violates the Second Amendment of the United States Constitution. The court found that stun guns are “bearable arms” that are commonly used for self-defense, and therefore are entitled to Second Amendment protection. The court also rejected the argument that stun guns are “unusual” weapons that fall outside the scope of the Second Amendment.

The decision has implications for New York State, as it may require the state to change its laws related to stun guns. However, the decision may also have broader implications for other states that have similar laws prohibiting the possession or sale of stun guns, as they too

You’ll notice it ends without a complete sentence. That’s because I stopped it because this has absolutely nothing to do with the case at hand. The case actually involves an employer who argued they could take adverse actions against an employee for their reproductive rights decisions. Not a thing to do with guns.

So, while it can be good to summarize things, much like a high school senior, it will just make stuff up if it doesn’t know. An AI bot needs to learn things, and a brand new court case hasn’t been around long enough for it to learn.

Takeaway: You can use ChatGPT to summarize things, but be careful and double-check! If it’s something you know nothing about, this is probably not the best place to start.

3. Helps neurodivergent people

Brenda Neckvatal, Human Resource Professional and e-Commerce Entrepreneur, has dyslexia. That hasn’t stopped her career one bit, and she’s even become a bestselling author. She’s found ChatGPT to be super helpful.

“As a dyslexic person, I find it difficult to accurately compose written text. AI can help me write more effectively by providing me with tools that can check my grammar, spelling, and syntax,” Brenda says.

“AI can also suggest words, phrases, and sentence structures that I may not have thought of, which can help me create clearer, more concise writing. Additionally, AI can help me find more appropriate resources for research, allowing for more accurate and informed writing. With AI, I can write more effectively and efficiently and with much more confidence.”

That’s not the only way someone who is neurodivergent can use this AI tool.

Members of Reddit’s /r/autism group discussed the benefits of ChatGPT for people with autism.

Here are some excerpts from that discussion:

“Being a learning language model, the software can help with just about anything, and I know many people have found it great with assignments for high school/college, myself included.”

“But I have been using it more recently like it is a small neurotypical brain in my phone. Not only can I run social scenarios through ChatGPT, but it’ll talk with [me] about my special interests for hours without getting bored.”

“The software has continually provided great advice on tricky social situations, reminders, and positive reinforcement in my day-to-day activities. It can even give you encouragement/motivational messages.”

“Maybe it’s the technology nerd in me, but I love ChatGPT, it’s free and I don’t think it’s being discussed how helpful this software is for people on the spectrum.”

That’s a massive benefit for HR and employees alike.

Takeaway: Think of it as a translator. ChatGPT can help you write out things you’re uncomfortable with.

4. Personal assistants

Every HR person would love a personal assistant, but what company has the budget for that?

Director of People Support Robert Jumalon said he uses ChatGPT as a personal assistant. The tool figured out how to set up e-signatures and gave instructions for his existing systems, gave step-by-step instructions for filing a legal complaint, and other things. Jumalon is just starting to use it and is excited about it.

But could there be more? Combining ChatGPT with a bit of Python programming can take over a wide variety of tasks that a personal assistant would originally be able to do.

According to Artificial Intelligence in Plain English contributor “Ordinary Programmer”, here are a few of things it could do for you.

  • Scheduling appointments and setting reminders
  • Answering questions and providing information on a wide range of topics
  • Finding and booking travel arrangements
  • Making recommendations on books, movies, and other forms of entertainment
  • Helping manage finances, such as tracking expenses and budgeting

You say that’s all fine and good, but you don’t know Python, and again, there’s no budget. Well, he also gives the instructions.

Think of the benefits of a recruiter using AI to schedule appointments! That alone could save hours of tedious work, putting the recruiter’s skills to better uses.

Takeaway: Don’t limit yourself. See what ChatGPT can do for you!

5. Helps you be more creative

Creativity is hard work. Anybody who tells you otherwise is probably not very creative, and HR people are often called on to find creative solutions to problems. Brainstorming, list making, and figuring out how to handle a problem employee are all things ChatGPT can help you with. I asked it about icebreakers for HR people and got this response:

Sure, here are a few icebreakers that HR professionals might find useful:

  • Two Truths and a Lie: Have each person share two true statements about themselves and one false statement. The others in the group must guess which statement is false.
  • Name Game: Have everyone introduce themselves and share one interesting fact about themselves that begins with the same letter as their first name.
  • Group Juggle: Have everyone stand in a circle and toss a ball or object to each other. Each time someone catches the object, they must say the name of the person they are throwing it to. After everyone has caught the object once, add a second object and repeat the process.
  • Personal Scavenger Hunt: Create a list of characteristics or experiences, such as “Has traveled to more than five countries” or “Has a pet.” Have everyone circulate and try to find someone who matches each characteristic.
  • Speed Networking: Set up a series of two-minute conversations where each person has the opportunity to introduce themselves and share their professional interests.

Remember, the goal of an icebreaker is to help people get to know each other and feel more comfortable, so be sure to choose activities that are appropriate for the group and the setting.

If you’re stuck and out of ideas, ask it a question:

What are five ways to help a new employee who doesn’t seem to fit in?

It can be challenging for a new employee who doesn’t seem to fit in, but here are five ways to help them feel more comfortable and welcome:

  • Assign a Buddy or Mentor: Pair the new employee with a buddy or mentor who can show them the ropes, answer questions, and introduce them to other colleagues. This can help the new employee feel less isolated and more connected to the team.
  • Set Clear Expectations: Make sure the new employee knows what is expected of them in terms of their job duties, goals, and company culture. This can help them feel more confident and less uncertain about their role.
  • Provide Feedback: Regularly check in with the new employee to provide feedback on their performance, progress, and any areas for improvement. This can help them feel supported and motivated to succeed.
  • Encourage Social Interaction: Create opportunities for the new employee to interact with other team members, such as group lunches or team-building activities. This can help them form relationships and feel more included.
  • Be Patient and Understanding: Recognize that it can take time for a new employee to adjust to a new job and workplace. Be patient and understanding, and offer support and encouragement as they navigate the transition.

Overall, the key is to be proactive in helping the new employee feel welcome and supported, and to create a positive and inclusive work environment for all team members.

This type of brainstorming can help you get started when you’re stuck. And it can make things fun as well.

Obviously, this is far more exciting than a regular company picnic invitation. (Note to Workable employees – I just made this up. It’s not an actual event!).

I entered this as a prompt: “Please write a poem in the style of Dr. Seuss inviting the employees at Workable to a summer picnic. It will be held at 12 p.m. on June 7, 2023 at Boston Common. Partners and children are invited. No pets, though.”

This was the result:

Oh, Workable team, listen up, do!

We have a picnic planned just for you!

On June 7th, at noon on the dot,

We’ll gather at Boston Commons, a perfect spot!

Bring your partners and bring your kids,

We want everyone to come and have some fun, we insist!

But leave your pets at home, oh please,

For safety’s sake and everyone’s ease.

We’ll have food and games galore,

And plenty of chances to chat and explore.

So mark your calendars, don’t delay,

And let us know if you’ll be joining us that day!

We can’t wait to see you there,

With your picnic blankets and your flair!

We’ll make some memories that’ll last,

And have a blast, blast, blast!

So come one, come all, and let’s unite,

For a Workable picnic that’ll be just right!

Takeaway: Let ChatGPT help you get those creative juices flowing! It can make a huge difference.

There are a million other things that it can do, and we’re just learning the beginnings. Just remember, ChatGPT is not perfect, and it is biased. (You are too, but it has a problem recognizing its own bias.) It’s a tool, not the solution to everything. It definitely doesn’t replace humans, and it sometimes lacks good sense. But give it a try!

The post What can ChatGPT do for HR? appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Company’s slack guide policy template https://resources.workable.com/slack-guide-template Thu, 20 Jul 2023 13:30:06 +0000 https://resources.workable.com/?p=89396 Here is the Slack guide policy template that you can easily download and start customizing depending on your company’s needs and guidelines. The following table of contents contains the topics and suggested rules of using Slack. Feel free to modify it based on your needs and your guidelines. Slack guide introduction Slack is a great […]

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Here is the Slack guide policy template that you can easily download and start customizing depending on your company’s needs and guidelines.

The following table of contents contains the topics and suggested rules of using Slack. Feel free to modify it based on your needs and your guidelines.

Slack guide introduction

Slack is a great communication tool, especially for a hybrid or distributed company. But it is not always the best mode of communication. Sometimes an email, call, meeting may be better suited. Consider what you are sending or discussing to decide whether Slack is your best option.

If someone sends you a Slack message and you believe it is not the right place to be discussing the matter at hand, you should let the sender know and suggest an alternative. You are encouraged to do that. “Hi! It sounds like this would be better discussed on a call, I’m free now if you are?”

Some teams also have established norms, these should be explained to you when you’re onboarded but if anything is unclear it is always OK to ask. It’s important you’re not missing out on important information because you didn’t know to join a certain channel or understand a team norm about using Slack.

Slack DMs should not be used for getting formal approvals (e.g. promotions) or anything that requires an audit trail. For approvals use email instead.

Slack channel naming conventions

Here are some common naming conventions [we suggest you use] that should help you search for the channel you’re looking for.

Naming Convention Use
#ask-{team name} Somewhere to ask a team a question.
#{team name}-daily A team’s daily updates (check in/outs) are posted in these channels. You can join the channel to view the updates if that team’s work is relevant to you. These channels are not used for general team conversation.
#{team_name} A channel for members of that team to collaborate together.
#{location_name} We use these channels like #newyork to communicate with a specific group of employees, typically office updates.

Be mindful of channel bloat. When creating a channel ask yourself whether a DM group would be more appropriate? Channels tend to live for a long time with people leaving/joining, if your need is more temporary a DM group may be more suitable.

Setting up Slack

Complete your profile

Complete your profile with your full name, job title, email, phone (where appropriate).

Setup your notifications preferences

You can click on your profile name on the top right corner of the slack app and go to preferences.
There you can choose when to get notifications on your phone or PC/MacBook.

If people see you active in Slack they will assume you are able to talk. You can also set your notification schedule so you don’t receive notifications outside your working hours:

Integrate Google Calendar

Integrating GCal will automatically update your status in Slack so people know, for example, when you’re in a meeting.

Move the right people forward, faster

Scaling up? Hiring remotely? Keep your pipeline moving with Video Interviews, a premium one-way screening tool from Workable.

Try video interviews

Day-to-day use

If you want time to focus; turn off notifications

You can set a time period for your update, it’s a pro move to use that so you don’t accidentally turn off notifications for the rest of your day.

You can see when someone has paused their notifications:

If something is important and urgent you can choose to “Notify anyway?” to override their paused notifications:

Turn notifications off for channels where you don’t need real time notifications

This is particularly useful in very busy channels especially if you are more of an observer than an active participant. (If you only ever observe, consider whether leaving the channel would be better for you). You can also choose to mute a channel to further reduce its presence.

Leave channels you are not engaging with

Over time it’s easy to join 10s of channels. On their own each one probably doesn’t distract you much. But overtime the combined distraction of those 10s will make a difference. If you don’t need to be in it, leave; there are plenty of other ways for someone to contact you and you can always re-join.

Slack will periodically notify you of channels you rarely use. It’s a good practise to review the suggestions and leave those you’re not engaging with:

Keep your status up to date

If you have integrated your Google Calendar with Slack your status will automatically be updated when you’re in a meeting so people know you’re busy. But there may be times you want to manually update your status.

It is often helpful to add context to your status, for example when going on PTO you can add the date you will return:

Sections keep DMs organized

Sections make it quick and easy to get to the DM you use the most, often your team

Become a Slack Pro

Using keyboard shortcuts to navigate in Slack will save you a lot of time. For example jumping to a specific conversation or going back/forward are great examples.

Messaging Guidelines

[Feel free to modify or add messaging rules and guidelines for your personnel here].

Use @channel and @here with extreme caution

They should only be used for important, urgent messages. If you use @channel or @here make sure your message contains enough information that someone knows if they should respond or if they can ignore it. For example, “@channel please look at the message above” is not helpful.

When you put @here in your message, all users that are members of the channel you are posting and are active will get a notification.

When you put @channel in your message, all users that are members of the channel you are posting will get a notification no matter if they set up do-not-disturb or even mute the channel. People that are asleep will wake up, people will check your message during their meetings.

Don’t expect a response straight away

Slack is a great way to talk directly to people in a more direct way but people might be doing something that can not be left in the middle or have another very important talk.

If you need to communicate with someone urgently you can send them a message explaining exactly that but if you don’t see a response right away there is no point in sending more messages. There are other ways to communicate with a coworker if something is urgent.

Use threads on Channels and group conversations

Threads help keep track of conversations and most importantly replies in threads do not notify all the channel members at all.

Only the parent post creator will be notified and after that only the people who have posted on the thread will get notifications by default.

Don’t just say “Hello”

Do not send someone a DM saying “Hello” and leave it there. Ask the question you would like answered right away.

Acknowledge messages with reactions

Instead of sending a one word answer like “OK”, “Cool” or “thank you” consider using an emoji like a thumbs up. That will help reduce the disruption (no notification or unread notice for the recipient) but at the same time maintains the courtesy. Using keyboard shortcuts for emojis can also save time

Avoid sending multiple short messages that should be one message. The individual notifications are a nuisance for the recipient and it’s difficult to read.

Respect someone’s status

If they say Do Not Disturb, leave them be if you can. Consider sending an email instead. If it’s urgent and important, go ahead and click “Notify anyway?” so they receive a notification.

Consider scheduling your message to send later

Whilst most people will have notifications paused outside their working hours, you can also help by using Slack’s option to schedule your message to send later. Slack will show you the local time for the person you are messaging;

Commonly used emojis for statuses & reactions

If you are ever uncertain about the intended meaning of someone’s reaction to your message, ask for clarification.
Hovering over someone’s status emoji may provide some additional context:

Common Statuses Meaning
🌴 I’m on PTO
⛔ and 🚫 I’m busy, please don’t disturb (or on PTO with Google Calendar / Slack integration)
🗓 I’m in a meeting
🏢 I’m in the office
🥣 I’m having lunch
🤒 I’m out sick

 

Common Reaction Emojis Meaning
👀 I’m looking into your message/question
🙏 Thank you
✅ Go ahead / agreed/ approved

Some channels you might be interested in

[Here, you can add your public channels, specify the topics, and provide useful information].

Channel What is it?
#channel_name What is the purpose of this channel? How can someone join it?
#channel_name_2
#channel_name_3

This is the end of our Slack guide template. You can easily download it by clicking on the link in the right sidebar.

Workable offers thousands of templates to help you hire faster. Check them out here.

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What is employee ghosting? https://resources.workable.com/hr-terms/what-is-employee-ghosting Mon, 01 Jul 2019 12:48:05 +0000 https://resources.workable.com/?p=32958 Employee ghosting refers to employees suddenly cutting off communication and disappearing without notice. This behavior disrupts workflow and leaves positions unexpectedly vacant, posing challenges for employers. ‘Ghosting’ is a term borrowed from online dating; for instance, when someone disappears suddenly without informing their dating partner. “Candidate ghosting” or “applicant ghosting” is a similar term for […]

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Employee ghosting refers to employees suddenly cutting off communication and disappearing without notice. This behavior disrupts workflow and leaves positions unexpectedly vacant, posing challenges for employers.

‘Ghosting’ is a term borrowed from online dating; for instance, when someone disappears suddenly without informing their dating partner.

“Candidate ghosting” or “applicant ghosting” is a similar term for job candidates who unexpectedly miss their screening calls or interviews with hiring teams. The phrase might also indicate that the company ghosts candidates by not keeping them informed about the status of their application.

Contents:

The phrase “employee ghosting” shouldn’t be confused with “ghost employees” – these are employees who exist on a company’s payroll, but don’t actually work at that company. Having ghost employees is a type of accounting fraud.

Why does employee ghosting happen?

In the U.S., wherever “at-will” employment applies, neither party has to give notice when they want to severe the employment relationship. So in these cases, there are no repercussions for an employee who wants to quit without giving notice.

There are many reasons – some complex – why that employee would not inform their company ahead of time. Here are a few possible explanations:

  • Employees lack professionalism. Contrary to what you’d like to think, it does happen.
  • Employees feel uncomfortable or even unsafe about discussing their resignation. This is especially if their manager reacted badly or even threateningly to past hints of quitting. In this case, an employee will probably find it easier to just leave without saying anything.
  • Employees don’t have a good understanding of the difficulty or cost of hiring someone to replace them. So, they might not think it’s necessary for them to give you any notice or warning, especially since you, as an employer, have the right to do the same (in the U.S., at least).
  • Employees don’t want to be guilted into staying for longer. For example, if an employee has accepted another job offer and wants to start work there soon, they wouldn’t want their manager to coax them into staying until their replacement is found. Instead, they prefer to avoid the discussion with their manager altogether.
  • Employees are angry or dissatisfied. There’s the possibility that an employee ghosted their employer because they were not happy with something that happened at work or the way their employer handled that situation afterwards.

Of course, this list isn’t complete – there are many more reasons for employee ghosting at work. And for candidates, reasons will be different too.

What can you do about this?

Probably not much – at least not directly. What you can do is establish a good work environment where employees can feel safe and free to discuss anything. Be as transparent as possible to encourage employees to give you the same courtesy. Build a culture based on an open door policy and respect your employees so they’ll respond in kind when they decide to leave. Of course, you can also take actions to improve retention so that fewer employees will think of quitting in the first place.

Want more definitions? See our complete library of HR Terms.

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The workplace of the future: How AI is evolving the working world https://resources.workable.com/tutorial/ai-in-the-workplace Fri, 12 May 2023 13:05:22 +0000 https://resources.workable.com/?p=88372 Picture this – it’s your average workday morning, but instead of sorting through piles of emails or wrestling with tedious Excel spreadsheets, you’re greeted by an intelligent virtual assistant that has already streamlined your projects and coordinated team efforts. It sounds like a science fiction dream come true – and it is. Artificial intelligence in […]

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Picture this – it’s your average workday morning, but instead of sorting through piles of emails or wrestling with tedious Excel spreadsheets, you’re greeted by an intelligent virtual assistant that has already streamlined your projects and coordinated team efforts.

It sounds like a science fiction dream come true – and it is. Artificial intelligence in the workplace is breathing new life into those visions right now.

Now evidently more than ever, employers everywhere are reaping the benefits of embracing AI technologies – including ChatGPT and its many relatives and enemies – to enhance productivity and solve modern business challenges.

Is this the end of times? Have the machines arrived. Hardly. Rather, the age of AI is paving the way for countless opportunities rather than simply replacing human tasks.

In fact, let’s explore how AI in the workplace could be your formula to evolve your business and its many workflows.

1. Boost collaboration with sharper insights

Imagine a scenario where a team is brainstorming ideas for a new marketing campaign or a sales strategy. You might even be looking for gaps in your workflows and trying to figure out a way to fill that gap with a new hire. An AI system analyzes each team member’s input, packages it all up, and suggests data-driven insights to optimize their campaign, making the process more efficient and effective.

Is this a threat to human employment or creativity? No – rather, it complements your natural skill sets. You’re synergizing (yes, that word) AI capabilities with human intuition and emotional understanding – which is crucial when managing staff and building new strategies that incorporate a lot of both in the planning and execution.

Related: How AI can enhance human skills and collaboration at work

For instance, Workable helps recruiters identify top talent by analyzing applicants’ job experiences and behavioral traits against company requirements on the fly. You can also use ChatGPT itself to build an ideal candidate profile with the input of information packages including the profiles of team members, the job description itself, and the company’s “About Us” page – all of which, incidentally, are already built by humans.

In short: incorporating artificial intelligence into your daily management style allows your team members to free up headspace and sharpen their focus on critical thinking exercises.

The Future of HR Tech with Workable

Get ready to revolutionize your hiring game with Workable's latest onboard & manage and AI features! Check out our extended demo on all the exciting new developments happening in our HR software, complete with a Q&A session at the end.

Watch now

2. Speed up work with automation

Envision a scenario where employees no longer have to spend hours organizing their inbox. Instead, your AI-charged email client sorts and prioritizes messages every morning before you even open your laptop, so you can focus on the important stuff.

That’s just one example. Let’s say you deal with countless tickets and requests every day that require your attention – or rather, your “green light” before they can be moved down the line to the next team. Those still need your eyes, of course, but it’s a time suck to open up each ticket, look through it, click “OK”, click a couple of items in a drop-down menu, drag-and-drop to another field, and then send to the next person.

Automation means you just look through it and click “OK”, and the rest of it is automated. That’s how artificial intelligence workplace solutions can open up avenues for increased productivity across teams.

Another example of AI application is in sophisticated language translation software. With increasing workplace globalization, this kind of tool breaks down language barriers that can hamper international teams. Let’s say Bob in New York needs to talk quickly with Keiko in Japan, but Bob’s Japanese isn’t that great, and neither is Keiko’s English.

But they don’t need to worry about that because everything Bob says or types is automatically translated to Keiko and vice versa, so they can move more quickly on urgent tasks.

3. Grow team skills through custom L&D

Picture an employee struggling with a new software tool. Instead of attending a one-size-fits-all training session, they receive a personalized learning path designed by an AI-powered learning platform, accelerating their mastery of the tool.

With the sheer volume of softwares out there, it almost becomes a necessity to have learning modules customized to the specific needs of individual team members – not just newly hired employees, but also long-time tenured workers.

Artificial intelligence in the workplace isn’t just about refining human-generated output; it’s also designed to tap into each individual’s unique potential by creating custom educational experiences. That’s especially pertinent considering the sheer volume of new tech and software launched on a regular basis. The “standardized” toolbox and tech stack may be a thing of the past – especially during times of great change such as in this new age of AI.

For instance, online learning platform Degreed connects team members with personalized skills training programs fueled by AI recommendations source. And Rallyware streamlines orientation processes via chatbots and automation technology – a ground-breaking approach that increases employee engagement rates during onboarding phases.

Investing in your workforce with these tools can inspire, motivate and grow your teams – which makes for more bang at the bottom line.

4. Make smarter decisions armed with data

There are times where your company may be evaluating the potential of entering a new market. An AI-powered business intelligence system can sift through vast amounts of data and provide valuable insights on market trends, customer preferences, and the competitive landscape – and package all that up into a pretty dashboard to support your decision-making process.

AI in the workplace allows for more informed decision making by analyzing large datasets and turning those into actionable insights. By leveraging AI-driven analytics, businesses can quickly identify patterns, trends, and opportunities that would be overly time-consuming for humans to discern on their own.

For example, tools like ThoughtSpot enable users to ask natural language questions and receive instant, data-driven answers based on what you’re feeding into it – whether its logistics in the manufacturing sector or consumer habits in banking.

Meanwhile, predictive analytics platforms like DataRobot enable organizations to forecast future outcomes based on historical data, such as evolving reporting models to meet new regulatory requirements, identifying patterns to make more accurate diagnoses, and monitoring competitor developments to maintain competitiveness in the marketplace.

5. Detect fraud before it causes damage

In a world where cyber threats are increasingly sophisticated, an AI-powered cybersecurity system can detect and neutralize a potential attack on your company’s network before it causes costly damage.

AI-powered security solutions are increasingly playing an indispensable role in protecting businesses from cyberattacks and fraud. These systems can analyze vast amounts of data in real time, identifying suspicious activities and potential threats that might go unnoticed by human analysts – and flagging those threats for immediate human intervention as needed.

For instance, cybersecurity platform Darktrace uses AI-driven algorithms to detect and respond to cyber threats, while Fraud.net leverages AI and machine learning to analyze customer data to detect and prevent fraudulent transactions for e-commerce businesses.

6. ID and preempt supply chain risks

This may be familiar for a lot of businesses these days especially in the wake of COVID-19: your supply chain gets disrupted due to “unforeseen circumstances”. It’s very much speculation but one wonders if the global supply chain challenges triggered by the pandemic might have been eased for companies that already had an AI-enabled supply chain management system in place.

For instance – an AI-driven software can quickly identify alternative suppliers and adjust logistics plans even during minute disruptions, ensuring minimal impact on your overall operations. This improves demand forecasting, optimizes logistics, and automates routine tasks.

And as above, historical data and real-time information is regularly analyzed to make accurate predictions, helping businesses adapt to changing market conditions and minimize any potential disruptions.

For example, Project44 leverages AI to enhance end-to-end visibility and predictability in global logistics operations.

Evolve with artificial intelligence workplace solutions

If you’re feeling apprehensive or skeptical about AI in the workplace, you likely don’t need to be. Every little challenge has its AI solution – be it in recruitment, supply chain, or market volatility.

You’ve heard of the quote: “improvise, adapt, and overcome”. Commonly credited to Clint Eastwood in Heartbreak Ridge, that mentality applies here as well. These are times that demand increased business agility (in other words, improvisation and adaptability) so that you can overcome challenges that come your way, be they old or new.

Some may see AI as a challenge to our society. That is fair. But in pure business terms, it can become an invaluable asset and a great empowerer. And it’ll only grow going forward as we move into this new frontier of technology.

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How to post jobs on Jobserve https://resources.workable.com/tutorial/how-to-post-jobs-on-jobserve Mon, 18 Jul 2016 14:20:42 +0000 https://resources.workable.com/?p=5519 Launched in 1994, Jobserve might be the oldest online recruitment service. Starting out as a ‘jobs-by-email’ subscription, it was swiftly followed by a more formal web presence. Now covering all the major industry sectors, Jobserve boasts 8 million global pageviews a month, and over 1.2 million emails delivered daily. Wherever you are in the world—as […]

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Launched in 1994, Jobserve might be the oldest online recruitment service. Starting out as a ‘jobs-by-email’ subscription, it was swiftly followed by a more formal web presence. Now covering all the major industry sectors, Jobserve boasts 8 million global pageviews a month, and over 1.2 million emails delivered daily. Wherever you are in the world—as a job seeker or employer—Jobserve has a site for you.

Jobserve guarantee a range of services to help employers find the right talent for an open position, including:

  • Job distribution through their network of relevant partner sites (a mix of job boards, affiliates and aggregators)
  • Emailing jobs to subscribers matching your target audience
  • Providing a CV database containing thousands of active job seekers
  • Promoting your brand within the Jobserve website via banners, features, and Smart Ads
  • Using ‘smart match technology’ to notify candidates ideally suited to your role

Jobserve will also verify every job you post, optimizing it for maximum reach. Find out more about the services Jobserve provide in their product portfolio.

Job posting options on Jobserve

Depending on the number of hires you need to make, and the frequency with with which you need to hire, Jobserve have a range of options to suit:

  • Post an individual job:
    Buy either a 7 or 30 day posting
  • Purchase job credits:
    Buy a batch of credits to get a bulk discount, and use them whenever you’re next hiring
  • Purchase reusable job slots:
    Each job slot can be changed up to 8 times a month. Payment is monthly and the slots expire at the end of each month. Get bulk discounts the more job slots you buy.
Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

How to post a job to Jobserve

It’s easy to post a job to Jobserve, whether you have an existing account or you’re a new user. As you’ll need to provide payment details, setting up an account is required, but this only takes a few moments. To post a job:

  • Select ‘Sign In/Register’ from the top right of Jobserve’s homepage, then ‘Advertisers’ from the dropdown menu.

post an ad on jobserve

  • Select ‘My Jobs’ from the top of the following page, and then ‘Post a Job’ from the dropdown menu.
  • Next you’ll come to the page that forms the content of your job post. It’s easy to add your details step-by-step, from the job description to location, industry and salary. If you need help writing the job post, try the Workable Job Description Library. It contains templates for a broad range of industries, ready to copy and paste.
  • Next you’ll see the ‘Application Information’ section. This is where you can enter your contact details and the email address candidates should use to apply. If you’re using an online application form you’ll also see the option to enter the web address.add an online application to jobserve
  • When you’re ready, select ‘Next’ at the bottom of the page.

check your jobserve post

  • Now you’ll see the job post as it would appear on Jobserve. You can review the details you’ve entered and click ‘edit’ to adjust anything that needs it.
  • You’ll then have the opportunity to review the plan you’re about to purchase; every option is presented here. You can select ‘Previous’ from the bottom left of the page to change your posting options, or if everything’s ok, select ‘Purchase’ from the bottom right of the page.
  • Finally, enter your billing information and select ‘Pay now’ to post your job to Jobserve.

Managing applications from Jobserve

When you post a job on Jobserve, applications will arrive via your given email address. Even if you provide an address created purely to gather applications, you’ll still need to keep on top of that email inbox over the following weeks.

Many companies use an applicant tracking system to help manage the flow of candidates. Instead of individual Jobserve applications arriving by email, an applicant tracking system will automatically gather applications into a searchable candidate database. A profile is created for every candidate which can be shared with your co-workers or hiring team. The system will also keep track of feedback and evaluations, streamlining your communications and ultimately, your recruiting process.

Using Workable with Jobserve

Collecting applications from Jobserve into your Workable account is easy. You can still gather your candidates in your Workable pipeline for review. Once you’ve used Workable to post the job to your chosen free job sites or bought any additional premium posts, you’ll see the job shortlink on the Your Network step:

advertise a job using the job shotlink

When you’re completing the details of your job post on Jobserve, copy this job shortlink into the ‘Online Application URL’ field in the ‘Application Information’ section of the page:

post-a-job-on-jobserve

Now, candidates who apply through your Jobserve post will be visible in the ‘applied’ stage of your Workable pipeline, ready for review with your team.

More resources for posting jobs:

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Improve your recruitment sourcing strategy: five lesser-known methods https://resources.workable.com/tutorial/refine-recruitment-sourcing-strategy Wed, 29 Jun 2016 16:02:48 +0000 https://resources.workable.com/?p=5498 Sourcing strategies for recruiters are a work in progress. They can always be reshaped and improved with new techniques and technology. With the right mix of sourcing methods and tools, you can reach out to and connect with a large number of passive candidates. Whether you’re actively looking to fill positions or simply building relationships […]

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Sourcing strategies for recruiters are a work in progress. They can always be reshaped and improved with new techniques and technology.

With the right mix of sourcing methods and tools, you can reach out to and connect with a large number of passive candidates. Whether you’re actively looking to fill positions or simply building relationships for the future, improving your recruitment sourcing strategies can improve your recruitment yield ratio over time.

Here are a few techniques on how to enhance your recruitment sourcing strategy:

Expand your social network sourcing

Say “social network sourcing” and LinkedIn immediately comes to mind. Most people have a LinkedIn profile, so qualified candidates are ample on its platform. But, other social networks like Facebook, Instagram and Snapchat are trending up as methods of sourcing. An engaged company presence on various platforms can help you communicate with and attract talented people. Think about which platforms are more relevant to your search criteria. Here’s a list of some well-known and lesser-known social media networks that can be good for this purpose:

Note: For EU candidates, please refer to this guidance on using social media for recruiting under the General Data Protection Regulation, or GDPR.

Source candidates on Twitter and Facebook

Twitter and Facebook are both great options for talent sourcing. Most people have a Twitter and Facebook presence. Recruiting using Facebook graph search with the right terms can yield very relevant results.

For example, if you want a marketing professional who studied in New York and works at Johnson&Johnson, Facebook search can source all profiles that fit these criteria. Following conversations on Twitter can help you find an online community of qualified candidates. For example, it’s easy to follow hashtags such as #Java or #pycon to find people who attend the annual Python conference. You can also use Twitter’s advanced search to discover conversations happening in a particular location or about a particular topic.

You can use Workable’s People Search to easily find the social profiles of your passive candidates.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

Discover tech candidates on Github

Github is an online platform where developers keep their code and work on individual or collective projects. Through Github, companies can connect with developers and evaluate their work. It’s a reliable, rich platform full of people with sought-after skills. The same is true for all online professional sites, where people showcase work samples and have conversations (like Dribbble, Behance, Stack Overflow etc.)

More: Where to post jobs to hire developers

Use Reddit to gauge your candidates’ interests

Few consider Reddit as a talent sourcing tool. It’s a messaging platform where people discuss all kinds of topics. Yet, what place could be better to find great candidates than a huge community of engaged users? It’s more relevant for individual recruiters, but creating a corporate account could prove useful too. You can create subreddits to post jobs and give more information to users. Or you can reply to people actively looking for a job through the site.

Source engaged candidates on Slack

Slack is a messaging tool for teams. While very successful for team collaboration, it can also be used as a sourcing ally. It gives users the ability to create public communities to discuss topics of interest. You can find many qualified people by joining one of the many groups or creating your own to connect and boost your brand.

Refine your search using SEO strategies

Most recruitment sourcing strategies use keyword searches. Most people rely on keywords when surfing online. But using these effective sourcing methods depends on out-of-the-box thinking:

Use different search engines and sites

Google and Bing are great search engines. But, it often pays to try other places for recruiting candidates you might not find in traditional methods. For example, there are specific search engines for talent sourcing like Monster’s talentbin, Scavado or other search engine alternatives to try innovative internet sourcing techniques.

Find the right search keywords

Keywords are the core of internet search. It’s critical to use relevant keywords in your job posts. And it’s just as important to search passive candidates using keywords they’re more likely to use in their resumes or online conversations. Sites like AcronymFinder can help you identify acronyms that are relevant to specific professions. Talking with people who are doing the job you’re sourcing for can help you find the most relevant terms too.

Use Boolean search terms

When sourcing, internet search techniques can get you higher quality results. Using boolean operators like AND, OR and NOT help you refine your search for candidates with specific or overlapping characteristics, and help disqualify candidates too. One technique is flip search which helps you discover people who link to a particular site. For example, a software engineer who has worked for Oracle, is likely to link to Oracle’s site. With the search term: ‘link:www.oracle.com AND “software engineer”‘ you can discover them. Learn about this technique and use it carefully along with others like x-ray search.

Workable’s Boolean search cheat sheets provide sample search strings to recruit experienced candidates.

Grow your employee referral program

Excellent employees know other excellent employees. Companies always ask current employees to refer acquaintances. But most companies don’t take a systematic and strategic approach to referrals. Employee referral programs and software can help a lot. You can track referrals through an Applicant Tracking System (ATS) or with independent software like Zao which includes incentives and gamification technology. Check out some examples of referral programs from well-known companies and start crafting your own.

Download our free sourcing guide for tips on how to create effective referral programs.

Reach out to your talent pool

Meeting passive candidates is an important part of any recruitment sourcing strategy. It’s the key to successfully sourcing candidates:

Source and recruit at meetups and events

Communicating online is a big part of everyone’s life. But most people want to meet “in real life.” They’re also less likely to trust you if you’re always talking to them online, but you’re nowhere to be found at conferences or other events. You can use sites like Meetup to help you meet and source people you want to hire. Hosting or sponsoring recruitment events is also a good sourcing candidates strategy.

Have an active online employer brand

An active corporate presence online is a must for sourcing or simply creating a stronger employer brand. Many companies think having an online presence stops at opening a Facebook account. But engaging people as a method of sourcing requires a lot more effort. Don’t just use social media to find candidates. Allow them to find you and create valuable content to get their attention.

Use professional sourcing services

Employers and recruiters can get the most out of online sourcing by using professional services. There are many online services like Networkmonkey, Resource and 1-Page that scan the Internet to find candidates who match your criteria. If you have a team of competent recruiters, these services might seem redundant. But, they can be useful if recruiters want to dedicate more time to attending events or connecting with passive candidates. Determine what works best for you.

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What is a people team? https://resources.workable.com/hr-terms/people-team-definition Fri, 05 Jul 2019 15:15:13 +0000 https://resources.workable.com/?p=33018 A “people team” in an organization shifts the traditional HR focus from merely administrative tasks to prioritizing employees. This team is responsible for creating a workplace that attracts, retains, supports, engages, and develops top talent. Businesses have recently introduced the term “people team” along with new roles such as “People Manager”, “SVP People” or “People […]

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A “people team” in an organization shifts the traditional HR focus from merely administrative tasks to prioritizing employees. This team is responsible for creating a workplace that attracts, retains, supports, engages, and develops top talent.

Businesses have recently introduced the term “people team” along with new roles such as “People Manager”, “SVP People” or “People Operations Specialist”. These seemingly non-traditional job titles are actually alternate names for human resources or personnel professionals.

What those job titles have in common is the word “people”. Companies build people teams to shift the focus of HR from simply performing administrative tasks to taking care of what matters the most: their employees.

The people team is responsible for creating a healthy and productive workplace that attracts, retains, supports, engages and develops top talent.

This team maintains a holistic approach: it’s not only about hiring procedures, HR paperwork or office management; it’s all of these together, along with many more functions such as training and development, succession plans, diversity and inclusion, and employer branding. Read more about how people teams differ from HR teams.

Who is in a people team?

The structure of a people team differs across companies. For smaller companies, it could be a team of one to three recruiters and HR professionals who coordinate hiring, onboarding, training, and development, along with an office manager who handles the day-to-day life at work.

As companies scale, the people teams could grow, too, and create an entire people operations function. For example, they might add an employee with a marketing background to manage employer branding initiatives, such as gathering employee testimonials and building online content for the company’s careers page. The people team could also include an event organizer, to schedule training and team bonding activities for employees as well as recruitment events for potential candidates. Even someone with a background in IT can join a people team to manage all HR systems that are needed to ensure a smooth employee onboarding and management.

Depending on each company’s business goals, it might make sense to create specialized roles inside the people team. For example, an employee could be responsible for all diversity and inclusion efforts across the organization, e.g. in terms of hiring and payroll. Or, another one could be focused on employee satisfaction, e.g. by analyzing internal surveys and implementing new perks and benefits.

What does a people team do?

A people team handles all of the regular HR tasks, from recruiting to employee management, keeping the focus on employee satisfaction and well-being. Here are the main responsibilities of a people team:

  • Handle employee data (e.g. new hire information and employment contracts) in an efficient way, using secure systems, applying automation when possible and reducing bureaucracy.
  • Understand labor law and deal with complex issues (e.g. remote or multinational teams).
  • Overview employee performance appraisals, coordinate trainings and lead employee development initiatives.
  • Manage the workplace in a way that employees are happy, motivated and productive. (e.g. by applying fair company policies)
  • Organize business events, team activities and trips.
  • Coordinate hiring managers so that the recruiting process is cohesive and objective.
  • Build a strong employer brand and ensure all candidates have a positive experience.
  • Implement meaningful compensation and benefits packages that incentivize and retain employees.
  • Track HR metrics, identify areas of improvement in hiring and management and allocate budgets efficiently.
  • Provide necessary resources to all employees so that they’re able to perform their tasks successfully.

Want more definitions? See our complete library of HR Terms.

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How to use AI for recruitment https://resources.workable.com/tutorial/ai-for-recruitment Thu, 10 Aug 2023 13:11:07 +0000 https://resources.workable.com/?p=89807 There’s been a lot of online discourse lately about the impact artificial intelligence (AI) may have on creative industries that involve writing, art, film, or design, and like most online discourse, it’s a conversation that’s prompted plenty of controversy. Can artificial intelligence replace the role of human workers? And, more importantly, should it? Recruitment involves […]

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There’s been a lot of online discourse lately about the impact artificial intelligence (AI) may have on creative industries that involve writing, art, film, or design, and like most online discourse, it’s a conversation that’s prompted plenty of controversy. Can artificial intelligence replace the role of human workers? And, more importantly, should it?

Recruitment involves a broad range of skills, tasks, and specialties — it requires efficiency, data assessment, and organization but is also largely dependent on human instinct, experience, and understanding. Using AI for recruitment is the ideal scenario where a technological tool simplifies and enhances the work and expertise of hiring managers.

Integrating AI recruiting tools into your hiring process can automate tedious tasks, reduce the likelihood of human error, and help you make hiring decisions quickly and with greater confidence.

The benefits of artificial intelligence in recruiting

Implementing artificial intelligence in recruiting can optimize your talent acquisition strategy and streamline the workflows associated with hiring and onboarding. Attracting, identifying, and securing top talent involves many moving pieces — different people, tons of paperwork, back and forth communication, a lot of scheduling, and stacks of information to sift through.

Adding recruitment AI tools to the process has benefits that go far beyond cutting down the workload though, such as:

  • Reduced time-to-hire: Hiring can be disruptive and expensive. Shortening the cycle without compromising the quality of candidates is in everyone’s best interest.
  • Improved candidate experience: A clear, streamlined process that keeps applicants and stakeholders informed along the way shows candidates that you value their time and effort.
    Less bias in hiring: Data-driven insights can help reduce or eliminate unconscious hiring biases, creating a fair and consistent process for each candidate.
  • Improved performance: Outsourcing repetitive or data-heavy tasks to recruiting AI tools frees up hiring teams to focus their time and talent on aspects of the process that require a human touch.
  • Cost Savings: By automating repetitive tasks, AI can help reduce the need for manual labor and minimize hiring costs associated with the recruitment process.
  • Scalability: AI-powered tools can handle large volumes of applicants efficiently, making it easier for companies to scale their recruitment efforts as needed.
    Identifying Passive Candidates: AI tools can search through various online platforms to identify passive candidates who may not have applied directly but possess the required skills and experience.
  • Continuous Improvement: AI systems can learn from past interactions and outcomes, allowing them to continuously improve their performance and accuracy over time.
  • Personalization: AI can tailor the candidate experience by providing personalized content and recommendations based on a candidate’s background and interests.
  • Employee Retention: AI can analyze employee data to identify patterns that indicate potential retention issues, helping organizations take proactive measures to improve employee satisfaction and reduce turnover.
  • Increased collaboration: A lot of applicant tracking systems incorporate AI for recruiting; having one central repository for information makes it easy for stakeholders to stay informed and offer opinions.
  • Accurate analytics: Data analysis and reporting offered by AI recruiting tools facilitate HR compliance and add quantifiable metrics to the decision-making process.

The most obvious benefits, increased accuracy and efficiency, are valuable day in and day out to hiring teams and candidates alike, but AI has a lot to offer when it comes to attracting and identifying top talent.

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How does AI in recruiting work?

The benefits of AI for recruitment sell themselves, but it may still be hard to imagine how AI tools could be integrated into a hiring workflow. The most convenient way to add AI to your recruitment strategy is by implementing an AI-based applicant tracking system (ATS).

Here are some of the features and functionalities that many offer:

Resume Screening: AI-powered systems can automatically screen and analyze resumes, identifying relevant skills, qualifications, and experience. This helps recruiters sift through a large number of applications more quickly, saving time and effort.

  • Candidate Sourcing: AI tools can scour various online platforms, job boards, and social media networks to find potential candidates based on specific criteria and keywords, helping to identify passive candidates who may not have applied directly.
  • Chatbots and Virtual Assistants: AI-driven chatbots can engage with candidates, answer their questions about the company and job roles, and even conduct preliminary interviews. This provides a more interactive and responsive experience for applicants and helps gather initial information about them.
  • Candidate Matching: AI algorithms can compare candidate profiles with the requirements of a job to assess the suitability of applicants. This can help in shortlisting candidates who are the best fit for the position.
  • Video Interview Analysis: AI-powered video interview platforms can analyze candidate responses, facial expressions, and tone of voice to assess various traits, such as communication skills and emotional intelligence. This data can help in evaluating candidates more objectively.
  • Predictive Analytics: AI can analyze historical data on successful and unsuccessful hires to identify patterns and characteristics that lead to successful outcomes. This information can be used to predict candidate success and make better hiring decisions.
  • Diversity and Inclusion Initiatives: AI can be used to identify and minimize unconscious biases in job descriptions, resume screening, and candidate evaluation, thus promoting diversity and inclusion in the hiring process.
  • Employee Retention: AI can be used to analyze employee data and identify patterns that may indicate potential retention issues. This helps companies proactively address employee needs and reduce turnover.
  • Onboarding and Training: AI-driven systems can provide personalized onboarding and training plans for new hires based on their skills and knowledge gaps, helping them ramp up more quickly and effectively.

Related: Boost your employer branding & retention using AI

The landscape of AI recruiting tools is continuously evolving. When considering AI recruiting tools, it’s important for organizations to assess their specific needs and choose tools that align with their recruitment objectives and values.

Identify existing pain points in your recruitment workflow and research AI recruitment tools that can help you mitigate bottlenecks or obstacles so that you can make hiring decisions efficiently and effectively.

Talent acquisition is essential to the success and longevity of your business. You’re not only hiring for an open role — you’re hiring a piece of the puzzle that makes your organization whole.

A new hire can affect everything from day-to-day performance to overall company culture; enhancing hiring decisions with the help of artificial intelligence is an investment that can pay off for years to come.

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4 people data mistakes you’re making in the employee lifecycle https://resources.workable.com/tutorial/4-people-data-mistakes-youre-making-in-the-employee-lifecycle Fri, 02 Dec 2022 14:59:53 +0000 https://resources.workable.com/?p=86754 But if we move past the main reasons for our fear – legal concerns, distrust, and privacy – there’s still a prevailing issue: we don’t really know what to do about it. That’s concerning, especially since employees want to work for companies that make people-first, data-driven decisions about internal and external matters. But to do […]

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But if we move past the main reasons for our fear – legal concerns, distrust, and privacy – there’s still a prevailing issue: we don’t really know what to do about it. That’s concerning, especially since employees want to work for companies that make people-first, data-driven decisions about internal and external matters.

But to do better, we need to pinpoint exactly where we’re going wrong. Ready to pull off the band-aid? Below are four common mistakes teams make when it comes to people data. Luckily, once you target these issues, you’ll start working towards a better employee experience and stronger employee lifecycle.

1. You’re not gathering information during the onboarding process

One of the top reasons candidates choose to accept an open role is the chemistry they have with their prospective manager. The issue there is, in a volatile economy and rapidly changing job market, people move to new positions all the time. The solution? Collect pertinent data in the onboarding process.

Simply put, a robust onboarding process – which includes gathering information to help support new hires in their first 90 days and beyond – signals your values and investment in your people. Furthermore, by tracking your onboarding in tangible ways, you’ll understand why your new hire and manager clicked in the first place, and use that information to create stronger employee experiences across the board. And the better your employee experience, the higher your retention rate.

Alternatively, if you don’t collect the right data during your onboarding process, your new hires could be among the 33% who quit their job within the first 90 days.

While there’s various pieces of information you can collect during the first few weeks of your onboarding process, consider adding the following to your strategy:

Self-ID data

Encourage new hires to fill out self-ID forms (remember, these campaigns should be voluntary) to help measure DEIB efforts across your organization. For example, you can use this information to better plan your employee resource groups and holiday celebrations.

‘How to Manage Me’ forms

When new hires share how they best like to be managed – such as receiving praise or needing help goal-setting – they’re more likely to feel supported by leaders. If your organization sees steady workforce changes, this practice helps reduce risk and uncertainty for your people.

‘Get-to-know-me’ information

Other pieces of information – like t-shirt size and dietary restrictions – help you plan welcome packages, personalized social events, and on-site experiences for new hires.

2. You’re not tracking the right metrics

It’s easy to get bogged down by day-to-day tasks and forget big-picture strategy. But in stressful times, people often work in the business instead of on the business.

When you work on the business, you focus on your overarching people strategy and track metrics to help ensure employees feel supported in reaching their goals. You need to track employee data throughout your entire employee lifecycle to help make the right decisions and plan future initiatives.

Consider collecting the following data, but if this task seems too daunting, determine which part of your employee lifecycle needs the most improvement and start there.

Attraction and recruitment: Track your recruitment efforts to assess how much time, money, and resources you’re investing. In this stage, calculate Time to Fill and Cost per Hire.

Onboarding

The data you collect in this stage isn’t only a reflection of your new hires, but a reflection of your onboarding process. It’s therefore important to calculate time-to-productivity and new-hire-turnover to determine potential changes for the future.

Development

After your employees’ first 90 days, it’s important to collect a variety of data points – such as the employee net promoter score (eNPS), engagement surveys, and promotion rates – to analyze employee satisfaction and areas in need of further improvement.

Retention

In order to keep your top talent, you’ll want to track employee retention rates, turnover rates, and engagement rates to pinpoint any potential risks down the line.

Separation

While people’s reasons for leaving your organization may differ, it’s important to track responses to discover themes to help make your employee experience even better.

3. You’re not using data to develop your people

One of the biggest challenges with data isn’t in collecting it. It’s actually in using that data to make a change.

Therefore, one of the smartest moves you can make is to invest in your greatest asset: your people. To make people-first decisions, use your data to pinpoint areas of weakness and sources of strength. Next, plan initiatives to help create a stronger employee experience and retain top talent.

Some places to start are:

Identifying skills gaps

Many people leave their organization due to lack of development and career advancement – and to use a more specific example, 58% of tech workers cite skills development as their top motivator when choosing a new company. When you understand individual employees’ skills gaps, you can proactively offer professional development opportunities.

Furthermore, understanding the team’s skills gaps helps inform headcount planning scenarios so you can hire the best fit. In the end, you’ll have a well-rounded team, ready to collaborate and tackle any challenge ahead.

Tracking individual performance plans.

If only executives are privy to your people data, you’re missing out on empowering your managers. By granting middle managers certain access to their team’s data, you can enable them to track performance plans and OKR progress to better support their people.

Creating succession plans

You’re bound to experience expected and unexpected departures from your workforce, so it’s best to have plans in place so business is disrupted as little as possible. Luckily, you can use your people data to determine who has or needs the skill sets to become potential successors.

4. You’re not continuously analyzing your people data

You’ve collected the data. You’ve implemented your findings. Now what?

You guessed it: time to dive back into your data, regularly and often. It makes sense. How else would you really know if your initiatives are working or conditions are improving?

However, just because it makes sense doesn’t mean it always happens. In fact, out of 5,000 People leaders surveyed by Sapient Insights Group in 2021, 0% said they looked at diversity, equity, and inclusion metrics monthly. Yes, you read that right. Zero. This, in spite of the moral imperative that drives the majority of businesses according to a Workable survey on DEI also in 2021.

Therefore, in order to make data-driven and people-first decisions, develop a regular cadence to look over your metrics. Once you develop this habit, you’ll see a resounding difference in the impact you make on your entire organization.

Use your people data to create a stronger organization

It’s easy to make mistakes when it comes to your people data. Unfortunately, these errors – not collecting information during onboarding, tracking the wrong metrics, letting them go unused, and looking at data sporadically – put more than just your employee experience at risk.

When you don’t prioritize your data throughout the employee lifecycle, you also jeopardize your organization. And as we know, negative experiences can lead to disengagement, attrition, and missed goals, especially if you find issues in multiple stages of your employee lifecycle.

However, by implementing the tips above, you’ll be on your way to using your metrics effectively and make people-first, data-driven decisions to help your organization thrive.

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Boost your employer branding & retention using AI https://resources.workable.com/stories-and-insights/boost-employer-branding-with-ai Mon, 19 Jun 2023 13:00:12 +0000 https://resources.workable.com/?p=89159 In today’s digital landscape, establishing a strong and captivating employer brand is essential for attracting and retaining top talent, as well as standing out in a competitive market. First things first, let us take a moment to elaborate on what employer branding actually is. Employer branding is all about how people see a company’s values […]

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In today’s digital landscape, establishing a strong and captivating employer brand is essential for attracting and retaining top talent, as well as standing out in a competitive market.

First things first, let us take a moment to elaborate on what employer branding actually is. Employer branding is all about how people see a company’s values and work environment. It includes everything the company does, whether on purpose or not, to promote its unique identity as an employer to current and potential employees.

Employer branding has become a critical factor in attracting and retaining top talent. According to a survey conducted by LinkedIn, 77% of candidates say that the reputation of a company is important while 80% of HR leaders think that an employer brand has an impact on their recruiting.

However, the evolving nature of work and the increasing expectations of candidates and employees pose unique challenges to effective branding.

This is where the power of AI tools in HR comes into play.

By harnessing the capabilities of generative AI algorithms, you can transform your company’s branding efforts and create a lasting impact to your employees and to the world.

But how does it happen? Let’s go further to understand better the value that AI automations put in your company.

AI in the HR environment

As an HR professional, you already know the magical benefits that AI can offer. AI tools have shortened the time to ramp, alleviating concerns about the screening process, candidate communication, and tracking. This allows you to focus on more creative tasks while leaving automation to handle the mundane tasks.

At the same time, AI can push forward your efforts for better company branding.

Generative AI can be leveraged to enhance various aspects of branding, from employer branding to internal communication. By tapping into the potential of generative AI, you can elevate your company’s brand identity and establish a compelling narrative that resonates with your audience.

Therefore, the result is that effective branding has a positive impact on potential candidates, as well as on the external world and the power of word-of-mouth. Does this sound like marketing to you?

Marketing obviously has a huge payoff – for example, Avatar: The Way of Water was able to make until now $2.320 billion at the box office on an estimated $200M marketing budget. Of course, you don’t have that much money in your recruitment budget, which means you will need to utilize tools like AI to boost your brand.

Allow us to elaborate.

How AI can be used to boost employer branding

Good branding reflects positively on others. The image a company projects to the public can be reshaped using AI tools. A company that uses automation and keeps up with the latest technological developments to handle repetitive processes, while leaving room to utilize people in more creative processes, appears larger in the eyes of others. This creates a positive perception of your business in the public opinion.

The Society for Human Resource Management (SHRM) reports that 88% of companies worldwide were already using AI in their HR practices, even before the COVID-19 pandemic. This technology is particularly helpful for talent recruitment and selection, and can also enhance employer branding to attract new talent.

Are you still wondering how these concepts could be applied to your company? Let’s take a look at an example.

AI cheat sheet for better employer branding

Imagine a three-year-old company in a crowded startup market which had sought to revamp its branding and establish a strong reputation after the latest developments in AI. They begin experimenting with these tools to transform their approach.

By leveraging generative AI algorithms, this company has developed personalized and captivating employer branding messages. These messages communicate the organization’s mission, vision, and values, express a commitment to employee growth and development, highlight the culture and work environment, share success stories and employee testimonials, and indicate the company’s impact more clearly in the community.

The company utilized AI to create engaging and informative internal communications that fostered a sense of unity among employees.

At the same time, the organization utilized generative AI to create personalized job postings that would catch the attention of potential candidates. By analyzing large amounts of data, generative AI algorithms produced compelling narratives that would resonate with their intended talent pools. This approach enabled them to customize their employer branding messages for various demographics and increased the chances of attracting suitable candidates.

Moreover, the HR department introduced a new referral system to attract more talent with the help of satisfied employees within the company.

As a result, this company witnessed a surge in qualified applicants, an enhanced candidate experience, and improved employee engagement.

Their innovative use of AI tools propelled their brand reputation, positioning them as a forward-thinking and desirable employer in the industry.

Adopting such tools can help your business in two ways. Firstly, it positions your company as one that people want to work for. Secondly, it establishes a reputation as a company with the very best people working for it.

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Intensify candidate attraction with AI

In today’s candidate-driven market, providing an exceptional candidate experience is paramount. Research shows that candidates who have a positive experience are more likely to accept job offers, refer others, and even become customers.

More specifically, in a recent survey, 49% of job seekers confirmed that they have rejected a job offer due to an unfavorable experience with the prospective employer. The way that HR professionals handle communications between candidates can boost or harm your brand reputation.

AI tools can transform the whole process of hiring by paying attention to creating a good rapport with those who apply for a vacancy in your organization. The outcome of achieving that can be very beneficial to your company.

Jacob Rios, Co-Founder and CEO of JobSage said: “You don’t have to spend much time on the internet to learn that most online reviews tend to skew negative, so it’s great to see such a high percentage of candidates also sharing their positive experiences.”

“You don’t have to spend much time on the internet to learn that most online reviews tend to skew negative, so it’s great to see such a high percentage of candidates also sharing their positive experiences.”

“It is so helpful and empowering to future candidates,” Jacob continues. “We’ve spoken to many jobseekers in our line of work and most simply want to learn the truth, both the good and the bad.”

Through generative AI-powered chatbots and virtual assistants, candidates can receive personalized responses to their inquiries, obtain relevant information about the company and position, and even receive guidance throughout the application process.

This level of personalized engagement not only enhances the candidate experience but also showcases your company’s commitment to providing a seamless and tailored journey.

AI algorithms can analyze your company’s values, mission, and culture to generate internal communications that resonate with employees. From employee newsletters to internal social media posts, generative AI can help you craft compelling content that captures attention and drives engagement.

The 30-60-90 day onboarding framework and AI copilot by Workable are all examples of how AI tools can increase brand reputation and retention rates.

Employer branding equals reputation

As an HR expert, you should consider brand reputation and employer branding as one. Their parameters overlap, and together they create a whole that affects both the internal and external environment of the company. AI tools can assist you throughout this process, but human intervention will always be decisive when it comes to branding.

A business is driven to progress through its people. Therefore, welcome your people, help them become a part of your culture, provide feedback to those who were declined, and keep your eyes on the positive outcome.

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All the best places to recruit designers https://resources.workable.com/tutorial/recruit-designers https://resources.workable.com/tutorial/recruit-designers#respond Thu, 12 May 2016 14:42:16 +0000 https://resources.workable.com/?p=4970 As product and technology teams become increasingly entwined, the number of professionals who identify as a ‘designer’ is on the rise. Many jobs titles include the word ‘designer’, from product and industrial designers to interaction and user experience. There are visual designers, graphic designers, surface pattern designers —and that’s before we’ve got started on furniture, clothes or architecture…  For this reason, […]

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As product and technology teams become increasingly entwined, the number of professionals who identify as a ‘designer’ is on the rise. Many jobs titles include the word ‘designer’, from product and industrial designers to interaction and user experience. There are visual designers, graphic designers, surface pattern designers —and that’s before we’ve got started on furniture, clothes or architecture… 

For this reason, we’re narrowing this article down to visual designers, or graphic designers. We mention this because the design professionals we’re talking about are fluent in Adobe Photoshop, Illustrator and InDesign. Graphic designers have a lot of opinions about fonts and kerning and they can spot the difference between Arial and Helvetica at 50 paces. Graphic design can include web designers, UI designers, or product designers, among others. In addition to these tools, there are dozens of sourcing tools that give you a full picture of all candidates that are out there.

Here’s what you should know when you hire designers: to start, many of the best are already employed. And some designers prefer freelance work to full-time permanent roles. Finally, if you’re recruiting designers for a specific professional background (book design or packaging for example), truly qualified candidates may already be hard to come by. For all these reasons, a larger pool of candidates will make it easier for you to fill these jobs.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

Here’s our comprehensive list of places for recruiting designers:

Employee referrals

The recruitment equivalent of leaving money on the table is not asking your team about people they know who might be a good fit. Employee referrals are the oldest and most effective sourcing strategy for all jobs in all industries. Have your team ever worked on any projects that involved design in a significant way? (Website redesign? Annual report?) Who did they work with? Another approach to graphic design recruitment is to huddle together to brainstorm a list of work you admire, the designers who created it, and any connections your colleagues have that might help you bridge the gap between you and those people.

Design meetups and conferences

You may have noticed that it’s not always easy to cold call (or email) a candidate. Having a regular presence at design meetups and conferences will help you get some warm leads to recruit designers, whether they’re active job seekers or designers willing to introduce you to talented friends. Search for relevant events, such as Creative Mornings or TEDx (D stands for Design) in your city on sites like Meetup.com and Eventbrite

Design communities, portfolio sites and job boards

Focus Lab strategy to recruit designers on Dribbble
Image via Focus Lab 

Expand the reach of your jobs by recruiting designers online. We’ve put together an alphabetical list of paid and free places where you can post your jobs. This list also includes sites where designers network, get career-related content and display work samples. 

Source and recruit skilled designers with Workable’s Boolean search cheat sheets.

  • 99designs.com – If you’d like to quickly hire a freelance visual designer, post a design contest on 99designs.com. Designers will use your project specifications to produce their submissions, and you pick the winner. Here’s a guide to getting started. You can also do this to source candidates for a full-time role down the line.
  • Awwwards – Awwwards has an Awards of the Day page that is a fast way to find recent design work lauded by a community of industry peers. Both winners and jurors make up a high-quality candidate pool.
  • Behance – Home to the world’s largest creative network. On Behance, you can search over five million profiles by creative fields, schools, tools and keywords. You can also post jobs to their job board.
  • Carbonmade – A portfolio site for a wide range of creative professionals. You’ll find illustrators here, but also copywriters, animators, and product designers. There’s also a “for hire” filter in their search bar that you can use to find active jobseekers.
  • Coroflot – The longest running career site for creative professionals. Coroflot hosts portfolios, a directory of design firms, a design salary guide, and a database of job and project openings.
  • Dribbble – Dribbble hosts portfolios, a job board, and rich user profiles that enable you to search for designers or design teams by skills, cities, and countries. Users can even tell you if they’re looking for work by adding a green “Hire Me” button to their profiles.
  • Designjobsboard – A premium job board for creative jobs spanning graphic design, art direction and design management. Vacancies mostly in the US and UK.
  • DesignWeek – The UK’s leading design magazine. Publishes news, views and inspiration for designers and other creative professionals. They also boast an active job board.
  • HyperIsland (free)– HyperIsland offers online design courses to students around the world. Post jobs on their job board for free, and browse detailed profiles of students and alumni.
  • If You Could (free) – If You Could is the job board for the design hub (online mag, print mag, and event series) It’s Nice That, and job ads on this site are free for the first 28 days.
  • LinkedInThere’s lots of ways to find designers on LinkedIn. You can post a job ad, share your job description through your company page, and search for passive candidates by job title and location. You can also look up groups such as Graphic Designer Lounge.
  • Squarespace – Many designers’ portfolios are hosted not on a portfolio site, but on their own Squarespace site. Squarespace doesn’t have a search function that will help you surface just designers’ sites, but a Google X-ray search (try site:squarespace.com “graphic designer”) should help.
  • The Dots (free) – Earn credit to post design jobs for free through activities such as creating a company profile, and promoting The Dots on social media.

What’s your creative approach to recruiting designers? Talk to us at @workable.

Want more detailed advice on sourcing great candidates? Download our complete guide for free.

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Recruiting budget: HR planning tips and examples https://resources.workable.com/tutorial/recruiting-budget Fri, 24 Jun 2016 14:37:55 +0000 https://resources.workable.com/?p=5442 Tracking a recruiting budget can be a pain. Businesses that are just starting to recruit systematically could benefit from a guide to help them create a recruiting budget plan. It’s easy to follow a recruitment budget plan for job board costs and external recruiter fees. Unfortunately, other recruiting costs will start adding up throughout the process. […]

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Tracking a recruiting budget can be a pain. Businesses that are just starting to recruit systematically could benefit from a guide to help them create a recruiting budget plan.

It’s easy to follow a recruitment budget plan for job board costs and external recruiter fees. Unfortunately, other recruiting costs will start adding up throughout the process. Allocating your budget each year may come down to trial and error so systematic record-keeping is a must.

Explore the basics of monitoring recruiting budgets with the help of our templates:

Who is responsible for the recruiting budget?

Most of the time, the Human Resources department has sole responsibility for the recruiting budget. A specific amount of money is allocated to every hiring manager who’s expected to inform HR about every expense for approval and record-keeping purposes.

If a company doesn’t have a dedicated HR department, Finance or Accounting usually track recruiting costs.

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Is there a spreadsheet I can use?

Each company has its own way of tracking expenses. Large businesses have complicated spreadsheets with dozens of columns or use intuitive software.

We’ve put together a simple spreadsheet that can be used as a recruiting budget template and reference (go to “file make a copy” or “download” to save it – don’t request access since this sheet needs to remain intact for everyone to be able to copy it later). The sheet includes the most common hiring expense categories and supports calculations on a monthly and annual basis with a few basic equations. Here’s an example showing how the costs of job boards are calculated per month:

image01

The spreadsheet is designed to be used for one position (which a hiring manager can look at for reference) or for all positions across the company to determine overall costs and timelines of recruiting efforts. You can add columns of budgeted amount to see how much under or over budget you are and what percentage of the overall budget was spent on each category.

Breaking down the expense categories

There are seven main expense categories in our spreadsheet. Each is explained below:

1. Job boards & advertising

This category includes any expense associated with posting your open position as you source candidates. Every job board should be included as well as any of your company’s paid recruiting accounts (e.g. LinkedIn premium). Add the number of postings per job board and the cost of each posting. Cost per posting may be fixed or variable, depending on whether you use a pay-per-click model.

2. Assessment

This category includes any kind of candidate assessments your company pays for (tests, competitions etc.). Companies can buy tests from consultancies or other firms to use during the hiring process. The cost of these kinds of assessments are usually calculated per candidate. Below you can see an example of how much a GAT test would cost along with the annual total and monthly average in the last columns:

recruitment-budget-template

3. External recruiting

This category of your budget template reflects any external recruiting costs. It’ll usually include recruitment agencies and headhunters. Sourcing software may also fall under this expense category.

4. Employer branding events

Employer branding costs should be separate from marketing efforts. Only include costs directly associated with recruiting. Career fairs, recruitment events and conferences are the most common examples. An important addition is “branding materials,” which include any the costs of items you hand out or use during recruiting events.

5. Careers page

An attractive and easy-to-use career page is important. Associated costs include development, maintenance or redesign expenses. These recruiting costs can be allocated to an external service or the salary of an in-house employee.

6. Partnerships

Partnering with universities or other institutions is a good way to source qualified candidates but it isn’t cheap. Include all kinds of paid affiliations and partnerships directly linked to your recruitment efforts.

7. Salary costs of your hiring team

This is often a high cost and it’s challenging to calculate. In this context, your hiring team is in-house; external recruiters are included in category 3 (see above). You can calculate salary costs by multiplying the hours spent on recruiting (for one position or multiple positions) by the hourly salary of employees. Imagine how high these costs can get when a VP or manager has to consistently dedicate time to hiring. The example below shows the costs of a recruiter and a VP spending time hiring for one position during a month:

recruitment-budget-template

It’s very important to keep track of this expense and take steps to minimize it. Since high level employees are most commonly involved in interviewing, make sure it’s worth their time.

What are other expenses associated with recruiting?

Other recruiting expense categories can add up. If companies use referral programs, they may have to consider incentive costs like bonuses. Companies may also choose to bring in candidates from different areas, paying for their travel and accommodation expenses. Background check services usually charge an amount per candidate. Applicant Tracking Systems are a monthly or annual cost, though they can help reduce overall costs by saving hiring managers’ time and making the hiring process faster.

More: FAQ on Recruiting Budget Metrics

How do I make sense of the numbers?

There’s value in knowing that, for example, your company spent $3,000 on external recruiters in January. But what this expense means and how it impacts your company and recruiting pipeline isn’t always immediately obvious.

First, consider that recruiting is often a “bumpy cost”, one that doesn’t remain stable throughout the year. One month, your hiring team may be stressed out, trying to fill multiple open positions and going to lots of career fairs. Another month, recruiting may slow down. Calculate your average monthly expenses by adding the costs of all months and dividing by 12. (You can also calculate quarterly costs by dividing by 4). In the example below, you can see how the number of Indeed postings went up during the third month and how this increase affected total and average spend:

recruiting-budget-examples

Second, it’s very important to compare your actual recruiting expenses with budgeted amounts. Did external recruiter expenses fall short of, meet or exceed your allocated budget? Maybe the budget wasn’t realistic. Or maybe it’d be worth spending extra money on your hiring efforts.

Lastly, consider recruiting metrics and data in your analysis. For example, you may have spent 40% of your budget on certain job boards but only got about 15% of your qualified candidates from them. Figure out what this yield means for your company. Maybe an external recruiting budget cut had a negative impact on your time-to-fill or time-to-hire metrics. Valuable knowledge can be drawn from the right metrics, so try to make your analysis as thorough as possible.

Use our free tool to calculate your current cost per hire and plan your future recruiting spend.

What other types of plans should I use?

Many useful recruiting budget plans can support a more complete outlook of the hiring process. For example, a spreadsheet listing number of hires or money spent per department can help you determine whether you achieved your goals. It’d also be useful to create a spreadsheet with salaries of future hires, including the start date of each position and the budget allocated for their salary from that date on. It’s helpful to compare budgeted salaries with actual salaries (resulting from negotiation).

A complete hiring plan should include:

  • Recruiting budgets
  • Plans with number/type/department of future open positions
  • Strategies for recruiting (including where to post, where to source etc.)
  • Job descriptions
  • Training programs for hiring managers
  • Interview process guidelines (including interview questions, tests etc.)

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Employee handbook policy template https://resources.workable.com/employee-handbook-template Thu, 27 Jul 2023 13:31:17 +0000 https://resources.workable.com/?p=89778 This all-inclusive policy template will save you a lot of time and assist you in creating a valuable handbook for your employees. The handbook contains useful information to assist new employees during onboarding. It is not solely focused on policies and processes. It can also stand as a guide on your wiki pages as well. […]

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This all-inclusive policy template will save you a lot of time and assist you in creating a valuable handbook for your employees.

The handbook contains useful information to assist new employees during onboarding. It is not solely focused on policies and processes. It can also stand as a guide on your wiki pages as well. Please make any necessary changes to align it with your company’s tone of voice and spirit.

In the next chapters, we will see every aspect of a good employee handbook, part by part. Add your policies to each section, and you can have an excellent output.

You can download this template now by clicking on the right sidebar. Begin customizing it based on your needs.

Introduction

This is an introduction to your company’s employee handbook.

This could be a head start for your employee handbook:

If you’re a new member of the team we’re so pleased you joined us! This handbook will help you get up to speed on how our company operates with useful signposts to people, tools or guides that will not only help you ramp up faster but also make every day at [your company name] a little bit easier, so you can focus on doing great work you enjoy.

Our employee handbook is accessible by anyone so that prospective candidates or customers can get a better understanding of [your company name] – its history, product, customers and the way we work.

1. About [your company’s name]

This is the best place to express everything about your company. Feel free to gather your values, vision, and mission to make your employees feel aligned with them. Regardless of the product or service, this section allows you to share critical information about it. It’s the right place to get creative about how someone can quickly share with a third party what your company does.

Briefly, share with your employees the following:

  • Values, vision and mission
  • How did it all start?
  • How to explain your product or service to someone
  • How your teams are structured

a. Our values, vision and mission

Depending on the format of this handbook (e.g. PDF, website, third-party app like Confluence), you can share your company’s values, vision, and mission as text, a brief presentation, a video, or any other preferred way.

What is your company motto? What impact do you want to create in the world? What are the stable values that govern you?

The more realistic and descriptive you can be, the more you will give your employees the opportunity to follow the same vision and integrate into your company.

For example, at Workable, we envision a world where there are no barriers between talent and opportunity. What is your vision for your company?

Be concise and robust.

b. How did it all start?

In every company there is an underlying story of success, or not. Show your employees how you managed to grow a company like this and make them feel like a part of this story.

The Google story began when Larry Page met Sergey Brin at Stanford University in 1995. Despite initial disagreements, they formed a partnership in 1996. Together, they built Backrub, a search engine that used links to determine page importance, which was later renamed Google. Google quickly caught the attention of the academic community and Silicon Valley investors, and with a $100,000 investment from Sun co-founder Andy Bechtolsheim, Google Inc. was officially born. The team moved from their dorms to a garage in Menlo Park, California, owned by Susan Wojcicki, where they worked tirelessly on their mission to organize the world’s information and make it universally accessible and useful.

Shopify was created by its founders who were looking for a shopping cart solution for their snowboarding ecommerce site but couldn’t find one, so they built their own using Ruby on Rails. Their solution ended up being perfect for many others, and they ran the business independently for six years before raising funds from VCs and eventually going public, resulting in a valuation of $14 billion.

Jon Oringer, a professional software developer and amateur photographer, utilized his skills and personal photo library of 30,000 images to launch a stock photo service known as ShutterStock.

Workable was founded by Nikos Moraitakis and Spyros Magiatis, who had previously worked together for five years at Upstream. They realized that great hiring was essential to scaling a business, but the recruitment software available at the time was outdated. With the aim of creating a beautiful product, building a successful business, and creating a workplace they love, they founded Workable to provide modern recruitment software.

Regardless of the size of the company, there is always an interesting story to share about how it all began. Write this story in an engaging manner and allow your employees to gain a deeper understanding of the organization they are working for.

c. How to explain your product or service to someone

In a company, there may be complex procedures and multiple products or services for your audience. Perhaps your new hire is not familiar with them from day one. People will ask them about their new workplace and the domain of activity.

Here, you can write a short description of your services or products to clarify your target market and strengths making it easier for someone to explain it.

d. How our teams are structured

It is important for your new hire to have a comprehensive understanding of your company’s hierarchy. You can provide a link to your organizational chart or briefly explain the various departments, their missions, the managers, and the cities in which they are based if you are a hybrid or remote company.

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2. Our Product & Customers

In this section of your employee handbook, it is necessary to mention a few things about the process of designing a new product and how you track your customers’ needs. Who is your buyer persona? What is your target group? How do you manage to get new customers in the funnel? This is a great place to take a more detailed approach towards product development and growth.

You can include optionally the above subcategories:

  • How the product is made
  • Who we sell to
  • How we get customers
  • Learn more about the product and customers

a. How the product is made

By describing the process, you can make it easier for a new employee to understand the progress of new development.

At your company, especially if it is a service, you may constantly enhance it by launching new editions, features, or even creating entirely new offerings, enabling the company to stay competitive, meet customer needs, and foster innovation.

What is the process of product development in your company?

You may begin the product development process by gathering customer feedback through surveys, interviews, focus groups, social media, customer support interactions, and sales data.

This valuable feedback is probably stored in a centralized repository, such as a CRM system or a product management tool, for easy access and analysis.

Your cross-functional teams may collaborate to analyze and prioritize the feedback, ensuring you address critical areas for improvement and align with customer needs.

You may create a product roadmap to provide clarity and direction, regularly reviewing and updating it to adapt to evolving requirements.

By utilizing project management software, you can effectively track progress, assign tasks, and facilitate collaboration.

Your dedicated quality assurance team conducts comprehensive testing to ensure high-quality, reliable, and user-friendly products/services.

After launch, you collect customer feedback to continually improve and meet their expectations.

Depending on your market (product, service, infrastructure), you may follow different guidelines in the production.

Feel free to explain them briefly here.

b. Who we sell to

It is time for a new presentation. You can use infographics to depict the different segments of your customers. Additionally, you can provide more information about your ideal customer profile/buyer persona. This will greatly aid your new employees in better understanding who you sell to. It can prove to be very beneficial for all positions within your company.

c. How we get customers

What is your competitive advantage that makes customers prefer you? Is it your excellent customer service experience? Is it the special features that only you offer? Or is it your brand awareness that makes prospective customers eager to work with you? Describe the top reasons someone is interested in your brand and explain them.

You can also add some infographics here that show the sources driving traffic to your product or service and be clear about how these are generating new leads.

d. Learn more about the product and customers

How can an employee gain a better understanding of your product or service from the client’s perspective? Do you have a video explainer that is typically sent to new customers to guide them through the product? Is there a trial use available for employees to experiment with the product? Perhaps your employees could test your manufactured products in some way? Depending on your industry it’s always good to have your employees check and use your product.

It is important to explain to new hires how they can become familiar with what you sell. This will drive their future decisions in many cases.

3. Some of our rituals

If you have annually planned events for business purposes or entertainment, here is the place to write them down for your new hire. These ‘rituals’ can be:

  • Retreats
  • All-hands meetings
  • Performance reviews

a. Retreats

Is it a summit at an all-inclusive hotel or an annual team-building event in nature? Describe your efforts to improve employee satisfaction. If you organize such annual events, this is the perfect opportunity to showcase them.

b. All-hands meetings

If you regularly organize all-hands meetings throughout the year, it is important for your new hires to be aware of them. This is because these meetings provide an opportunity to gather all employees, including managers and stakeholders, to discuss matters concerning your company. It is crucial to explain the importance of these meetings to ensure everyone is on the same page and can contribute to the success of the company.

c. Performance reviews

This performance management tool can help you recognize high performance and boost productivity within your company. By providing your employees with a detailed approach, you can help them understand the significance of these reviews. Some companies link these reviews to bonuses or salary increases.

4. The company cadence

Things are getting more serious here as this is where we explain the company’s cadence. This may include the company’s budget forecast procedures, critical executive meetings throughout the year, employee survey periods, critical product announcements, and the flow of information throughout the company.

a. The things we do every year

Write an informative piece about the major procedures of the company and the missions behind them, and explain why you are sharing this information. These annual or biannual events play a crucial role in shaping the future of the company. They set the rhythm of your company and they can set or reset new goals for the organization.

5. Mode of work (hybrid, remote, work from office)

This section is entirely optional and is intended for companies that have implemented a hybrid or remote working environment. In this chapter, you can explain the work policies and rules that are of utmost importance to your employees. Depending on any additional rules you may have in terms of hybrid working or working from abroad, you can add new subchapters here.

a. Working from home or the office

You can list here all of the office addresses where someone can work, and additionally explain the company’s work-from-home policy. If there is a rotation policy that permits or obliges everyone to work in a hybrid format, it must be presented clearly. If all approaches are acceptable, list the benefits of both options.

b. Work from abroad

If you offer your employees the ability to work from abroad, but there are limitations, you must provide those limitations here.

c. Getting together in real life

Does your company have a plan for getting employees together? If you regularly organize team bonding events such as dinners, retreats, nature activities, etc., please feel free to write them down here.

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6. Operating Principles

We are certain that your company operates under specific principles, and sharing them with new hires is an excellent step. This will help them better understand the culture of your organization and position themselves in a way that enables them to contribute to the organization’s success.

You are free to express your own principles here. To aid you in this process, we have chosen to provide a set of principles for you (some of them are in Workable’s employee handbook) to take as inspiration.

a. Know where you want to be

What are the qualities that drove the company’s success? How can your new hire learn from them and continue this journey? Let them know where you want to be, how you position your company in the market, and what your aspirations are. This way, you can both be looking at the same goal.

b. Drive a performance culture

Perhaps you want your employees to focus on their performance. In order to do so, it is important to explain to them why keeping track of their performance is crucial and how it can assist them in achieving greater things within the company. To help them understand, consider using an example of a team whose performance plays a significant role in their development (you can draw inspiration from sports).

A performance culture could include:

  • Clear Goals
  • Constructive Feedback
  • Ownership and Accountability
  • Collaboration
  • Teamwork
  • Continuous Learning and Development

c. Make the difference

Your employees want to feel valued while working for you. Your efforts should be directed towards achieving this goal. This means that everyone must take their role seriously and work towards a greater objective. You do not need employees who share the same perspective on everything. Collaboration is essential for success, and diverse opinions can contribute to it. Describe how an individual can have a positive impact on your company. Is it through their ideas, work ethic, or dedication? Take a few minutes to jot down your thoughts.

d. Keep exceptions exceptional

Maintaining a high-performance team necessitates minimizing exceptions and embracing clear, streamlined processes. Underestimating the time and effort required to manage exceptions is common, and their impact affects not just the individual involved, but also other team members.
By avoiding unnecessary exceptions, your company ensures efficiency and productivity, benefiting both your organization and customers.

e. Avoid process escalation

To avoid unnecessary process escalation at your company, it is important to foster a culture of open communication and collaboration. Encouraging employees to address concerns and challenges at an early stage helps prevent issues from escalating further.

Providing clear guidelines and training on decision-making authority empowers individuals to make informed choices without constant escalations.

Unnecessary escalation at work can occur in various scenarios.

For instance, a minor disagreement between team members over a project’s approach quickly escalates into a heated argument, creating tension and disrupting productivity.

Another example is when a supervisor immediately involves top-level management in a minor performance issue instead of addressing it directly with the employee. T

his escalates the matter unnecessarily, undermining trust and bypassing opportunities for constructive feedback and growth.

Additionally, escalating a customer complaint without first attempting to resolve it at the frontline level can lead to an unnecessary involvement of higher management and potential damage to customer relationships.

If you feel that this principle is crucial for your company, please use this space to expand on it.

f. Foster collaboration with international colleagues

Whether you have hires beyond the border or closely cooperate with companies around the world, you can share this principle with your new hire. Here is a sample with basic guidelines you can use:

When collaborating with international colleagues, it’s crucial to consider time differences, opting for asynchronous communication like email when possible. Plan meetings thoughtfully, accommodating different time zones. Take the initiative to learn about their country, customs, and holidays, either through research or by asking colleagues directly.

Remember to see your colleagues as individuals with personal lives and interests. Ensure clarity in communication, as cultural and language differences can lead to misunderstandings. Give the benefit of the doubt, assuming good intentions in case of errors. Whenever feasible, utilize video chats or meet in person to strengthen relationships and foster a sense of connection.

g. Embrace diversity

Embracing diversity means actively recognizing, respecting, and appreciating the differences and unique perspectives of individuals from various backgrounds.

If your company has a principle of diversity, it’s the right time to elaborate on it.

Here is a sample you can use to explain it to your employees:

You can embrace diversity in these ways:

  • Foster inclusion: Actively include and involve colleagues from different backgrounds in discussions, projects, and social activities. Seek their input and make sure everyone’s voice is heard and valued.
  • Cultivate cultural awareness: Educate yourself about different cultures, traditions, and customs. Show genuine interest by asking questions, attending cultural events, or participating in diversity and inclusion workshops.
  • Challenge stereotypes and biases: Be mindful of your own biases and prejudices, and challenge them. Avoid making assumptions based on stereotypes and treat each individual as unique.
  • Be open-minded: Embrace different perspectives and approaches. Listen attentively, be willing to learn from others, and consider alternative viewpoints when making decisions.
  • Engage in dialogue: Initiate respectful conversations about diversity and inclusion. Engage in discussions that promote understanding, empathy, and awareness of diverse experiences.
    Support and advocate: Stand up against discrimination, prejudice, or exclusionary behaviors. Be an ally for colleagues from underrepresented groups and support inclusive policies and initiatives.

You can implement diversity by following some of these examples:

  • Actively seeking diverse perspectives in team meetings and ensuring everyone has an opportunity to contribute.
  • Participating in employee resource groups or affinity networks that celebrate different cultures, ethnicities, or identities.
  • Collaborating with colleagues from diverse backgrounds on projects, embracing their unique ideas and approaches.
  • Attending diversity and inclusion training sessions or workshops to enhance cultural competency.
  • Mentoring or being mentored by someone from a different background, fostering cross-cultural understanding.
  • Supporting and participating in initiatives like Pride Month, Black History Month, or International Women’s Day to raise awareness and celebrate diversity.
Build inclusive hiring practices

Creating a safe and equitable workplace starts with hiring. That's why we've developed solutions to cultivate inclusivity and support diversity at every stage of the hiring process.

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7. How we hire

By making the way you hire known, you increase the transparency of your business and help attract more talent. Although employees have already been hired at the moment, it’s important to confirm that there is a dedicated process in place.

In this section, you will explain your company’s hiring process and suggest a referral system if it is utilized in your hiring strategy.

a. Our hiring process

This chapter is crucial for your company, and it needs to be properly integrated here. What is your hiring process? If you divide the process into stages, you can outline them in this section. For instance, you may begin with a screening interview or a one-way video interview. The next step could be sending assessments and assignments to your candidates, followed by an interview with the hiring manager and/or an executive interview. Finally, you may request reference calls. Whatever your procedure may be, it is highly recommended that you document it here.

b. Referrals

In this section, if you utilize a referral system, you must provide your new hire with any useful information and the procedure for suggesting someone for a specific job position.

Referrals in hiring bring numerous benefits to organizations. Referred candidates align well with company culture, resulting in higher quality fits. Hiring processes are faster and more efficient, bypassing lengthy sourcing and screening stages. Referred candidates exhibit higher retention rates and job satisfaction, enhancing long-term employee engagement.

8. Benefits

If your company offers amenities to employees, this is the right time to mention them. Are there any requirements for receiving these benefits?

You may provide a pension plan, private health insurance, or company bonuses. Perhaps you offer equipment to new hires to work more efficiently.

In other cases, you may offer extra days off (PTO) per year depending on specific circumstances (blood donation, volunteering etc.)

Please feel free to list your benefits in this section.

Here are some benefits you may have or you want to include in your company:

  • Health Insurance: Companies often provide health insurance coverage, including medical, dental, and vision plans, to support employees’ well-being and help cover healthcare expenses.
  • Retirement Plans
  • Paid Time Off (PTO) under circumstances (blood donation, volunteering, unexpected events)
  • Flexible Work Arrangements (flexible work hours, remote work options, or compressed workweeks.)
  • Employee Assistance Programs (mental health, work-related stress)
  • Professional Development (training programs, workshops, mentorship opportunities, or tuition reimbursement.)
  • Performance Bonuses:
  • Stock Options or Equity
  • Wellness Programs
  • Parental Leave

Take the time to elaborate on each benefit by creating a subsection.

a. Vacation / PTO

Here, you need to gather all the benefits related to vacation. These could include summer bonuses, fully paid vacation, discounts on hotels, flights etc.

b. Company Bonus Scheme

Explain to your new hire the structure of your bonus and the requirements for earning it.

Some useful things to mention

This section will assist you in including any useful information that was not suitable for the above but is still essential.

It could be a brief biography of the founder or the board of directors, office regulations, or a presentation featuring the company’s investors. Perhaps you want to be transparent about your revenues and wish to share some charts with your new employees.

It is up to you to create your subsections and include information about anything you consider significant.Some ideas:

  • Performance Metrics
  • Get to know our founder
  • Our investors
  • Office rules

9. HR FAQs

This section needs to include answers to common questions and directions for getting assistance. Your new hire wants to know more about holidays, sick leave, and the flow of information within the HR team.

You can either provide a link to your help center or write some common questions and answers here to assist them.

Some useful questions:

  • Where do I find my time off balance?
  • I’m sick. What should I do?
  • I want to work from the office/home, what should I do?
  • I have a new passport/ID/home address? Do I need to provide it to you?
  • I want to attend a training, who should I speak to?
  • How do I submit expenses?
  • Where can I find a calendar of public holidays?

10. IT FAQs

This includes information on how to contact IT, if there are sessions for software installation, hardware guides, and more.

11. Meet your HR team

Introduce the HR team and explain how they can support your new hire. Provide contact details and clearly outline their responsibilities.

You are now ready to prepare your own employee handbook

A well-informed and engaged workforce is the foundation of success. This employee handbook serves as a testament to your commitment to transparency, collaboration, and growth. Make the onboarding process a delightful experience for your new employees and enhance your employer branding.

Workable offers thousands of templates to help you hire faster. Check them out here.

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How to post jobs for free on Craigslist and beyond https://resources.workable.com/tutorial/post-jobs-for-free Tue, 12 Apr 2016 08:09:04 +0000 https://blog.workable.com/?p=2214 As you begin advertising a new job, the options may seem endless. With a plethora of both free and premium sites to post your jobs, it is crucial to be purposeful with how and where you choose to promote your new job listing. When you want to post jobs for free, it can be tempting to […]

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As you begin advertising a new job, the options may seem endless. With a plethora of both free and premium sites to post your jobs, it is crucial to be purposeful with how and where you choose to promote your new job listing. When you want to post jobs for free, it can be tempting to blast your job description across the board to get in front of as many potential candidates as possible.

However, with this approach, it’s likely that you’ll start collecting dozens, if not hundreds, of irrelevant resumes that your hiring team will have to sift through – even if you are using a customized application form. By using the best options to post a job for free that are tightly targeted to your company and the type of position you’re hiring for, you can get the highest ratio of relevant applications for the lowest cost. Beyond a Craigslist free job posting, there are several free job boards that can yield the same low-cost results.

Where to post jobs online for free:

Craigslist

Good for service workers and attracting a high volume of applicants.

Craigslist receives more than one million job listings per day, making it one of the world’s most popular job boards.

Post jobs for free on Craigslist:

In most cities, you can quickly and easily post a job to Craigslist for free. However, be aware that with great volume comes great volume: once you publish a Craigslist free job posting, anticipate emails from a high yield of unqualified candidates, recruiters, or people outside of your target location.

Tutorial: How to post jobs on Craigslist for free

Social networking sites – Facebook, Twitter, Google+

Good for attracting your company’s loyal fans.

Building your social brand can pay dividends in hiring. As you’ve likely built up a small army of loyal followers who are interested in your company and product, these are your primed audience for potential employees. If someone is already familiar with your employer brand, you’ve climbed one of the biggest hills to determine if someone is a good fit. Though other stars have to align (qualifications, location), the opportunity to make your fans into employees through recruiting on Facebook, Twitter and Google+ is deeply effective.

RelatedHow to post a job on Facebook

University and College Career Services

Good for students looking for internships, recent graduates, millennials.

Private and public universities have extensive career services departments that cater to their current students and alumni. If you’re looking to hire recent college graduates, reaching out to college can be a no-cost way to find students that match your company’s’ needs. Award-winning career websites like Princeton and Northeastern offer resources for students and employers alike. In addition to just a job board, working with the career counselors at these colleges can start to create a young talent pipeline that’s sustainable as your company grows.

State and Local Economic Development Sites

Good for special interest hires or government/nonprofit positions.

In an effort to control and boost their economies, all US states and many major US cities host job boards on their official websites. These sites span all industries and usually have dedicated sections for veterans, people with disabilities, or other special interests. States like Arizona and Colorado, among others, offer portals for employers to connect local job-seekers with employers. Using these will target people who are specifically looking for jobs in your location, and open you up to a demographic who are keyed into economic growth in your local area.

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Free Job Listing Sites

In addition to the boards mentioned so far, there are a selection of online job boards that are regularly visited by active job seekers. When you publish a job, Workable automatically adds it to your Workable careers page, and schedules your job for publication on the free job boards available in your location, including:

  • Indeed Organic Listings: the world’s #1 job site, with over 180m unique visitors every month from over 50 different countries
  • LinkedIn Limited Listings: automatically advertises your job postings to LinkedIn members with profiles that would be a great match
  • Simply Hired: over 30m unique visitors each month, and each year those visitors perform over 1bn job searches
  • Glassdoor: a database of more than 8m company reviews, CEO approval ratings, salary reports, interview reviews and questions, benefits reviews, office photos and more
  • Trovit: the leading search engine for classified ads in Europe and Latin America.
  • Job Rapido: lists over 20 million jobs every month, record 35m monthly unique users, and has more than 60 million registered users 58 countries
  • Recruit.net: aggregates job listings from corporate web sites, job boards, recruitment agencies and numerous other sources, operating operate 18 localized websites
  • Job Is Job: a job search engine, we collect employment offers from scores of major boards. We carefully organise them and sieve out spam to produce our finished product – hundreds of thousands of quality job listings.
  • Monster Limited Listings: standard ads with global provider of a full array of job seeking, career management, recruitment and talent management products and services.
  • US.Jobs: part of DirectEmployers, a nonprofit member-owned and managed association formed in 2001 by leading Fortune 500 companies
  • Job Inventory: search engine giving quick access to the largest selection of jobs from the widest variety of sources on the Internet
  • CareerJet: career listing aggregator encompassing over 90 countries, featuring separate interfaces that are translated into 28 languages.

Looking to get your job advertisement in front of the right candidates? Start a free trial with Workable to post to the top job boards and manage the full hiring process.

More resources:

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What is people operations? https://resources.workable.com/hr-terms/people-operations-definition Fri, 05 Jul 2019 15:15:57 +0000 https://resources.workable.com/?p=33019 People operations is a business function that puts employees first. Despite the fact that it falls under the HR umbrella, People Ops has a broader scope: it involves all actions that help employees be productive at work, from the moment they’re hired to the moment they leave. Let’s look at the main responsibilities of people […]

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People operations is a business function that puts employees first. Despite the fact that it falls under the HR umbrella, People Ops has a broader scope: it involves all actions that help employees be productive at work, from the moment they’re hired to the moment they leave.

Let’s look at the main responsibilities of people operations in more detail. They are:

  • Modernize and digitalize outdated, bureaucratic HR systems, including payroll and applicant tracking software.
  • Treat employees as internal customers and increase their satisfaction.
  • Support employees on a day-to-day basis and answer questions about benefits and company policies.
  • Keep track of and analyze HR metrics (e.g. turnover rates, time to hire).
  • Onboard new employees and ensure they have access to necessary resources and tech.

Overall, the role of people operations is to empower employees and facilitate the day-to-day work life. Depending on the company’s size and objectives, there could be one or multiple employees responsible for the people operations. For example, one company might choose to hire a people operations specialist who’ll take care of new employees as they join the company and for their first six months until they’re fully productive. Or, another company might create an entire people team that’ll redesign the entire HR department and will be responsible for the entire employee lifecycle inside the organization.

The structure of people operations teams

The structure of People Operations teams varies based on the size and needs of an organization. In smaller companies, a single individual might handle the responsibilities of People Operations, Human Resources, and Talent Acquisition. However, as organizations grow, the People Operations team often expands, with roles dedicated to specific aspects of the employee experience.

For instance, larger companies might have a Learning & Development Specialist to oversee employee training programs or a Head of Diversity, Equity, Inclusion, and Belonging (DEIB) to ensure an inclusive workplace culture.

The primary goal of these specialized roles is to craft programs and initiatives that shape the work experience of current employees, ensuring they are resourced, supported, and empowered.

In the modern business landscape, People Operations is more than just a rebranded HR department. It’s a strategic function that puts employees at the center, treating them as internal customers.

This approach is evident in the range of responsibilities that fall under People Operations, from onboarding and internal communications to engagement, manager empowerment, and performance management. As the workplace dynamics continue to evolve, with factors like remote work and changing employee expectations, the role of People Operations becomes even more critical.

It’s not just about administrative tasks but about creating an environment where employees can thrive and contribute to the organization’s success2.

Want more definitions? See our complete library of HR Terms.

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How to approach employee engagement surveys https://resources.workable.com/tutorial/employee-engagement-surveys Tue, 16 Aug 2016 21:04:20 +0000 https://resources.workable.com/?p=6267 Surveys can reveal employee engagement issues. For example, a Gallup survey revealed that only about 13% of employees worldwide are engaged in their jobs. But, while Gallup’s aim is to unearth interesting patterns, employers need actionable and detailed results. Could their own employee engagement surveys deliver? Tracking employee engagement can be tough. Employers could lookout for […]

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Surveys can reveal employee engagement issues. For example, a Gallup survey revealed that only about 13% of employees worldwide are engaged in their jobs. But, while Gallup’s aim is to unearth interesting patterns, employers need actionable and detailed results. Could their own employee engagement surveys deliver?

Tracking employee engagement can be tough. Employers could lookout for red flags to help them spot disengaged employees. But, with Gallup reporting that 70% of millennials are disengaged, this could turn out to be a full-time job. Some employers opt for exit interviews instead. In fact, 71% of companies use exit interviews to measure employee engagement, according to a 2011 SHRM/Globoforce survey. Still, that could be too little, too late.

Ask questions before sending surveys

Employee engagement surveys are a popular method and can yield good results, if used correctly. Yet, they have their share of limitations and problems. Anyone who wants to improve their employee engagement surveys should ask themselves the following questions:

  • Are our surveys valid and reliable? Expertly-administered employee engagement surveys are costly. To cut back on expenses, many companies choose to create and administer their own surveys. Unfortunately, this can raise doubts about their validity and reliability. Questions should measure what they need to measure (validity) and should produce consistent results (reliability). Professional survey companies test their surveys many times to ensure they’re reliable. They’ll also control biases like selection bias and response bias to ensure surveys are valid. For example, good surveys avoid ‘leading questions’ that point to a right answer. Companies might not have enough time or know-how to ensure their surveys are effective. This often translates into skewed results.
  • Do surveys answer the ‘why’? It’s useful to discover your employees’ engagement levels. But, what do you do with your results? If you discover high engagement, how do you maintain it? If your employees are disengaged, what actions should you take? Intuition and assumptions won’t do. You need to know the reasons behind employees’ answers. Without concrete reasons, you can’t know what you’re doing right and what you should change. For example, yes or no questions like “are you satisfied?” can tell you how engaged employees are. But they don’t tell you why employees think the way they do.
  • Will employees actually respond? Surveys often struggle with response rates. If half your employees get around to completing your survey, it’d be a cause for celebration. Good response rates matter for employee engagement surveys, because they’re not designed to draw conclusions about all employees from a small sample. You want to hear as many voices as possible. Another possible problem with surveys is nonresponse bias, a common type of selection bias. Disengaged employees are less likely to bother completing engagement surveys. This means the majority of results might come from fully or moderately engaged employees. In that case, they won’t represent overall employee engagement.
  • Are results accurate? As with any survey, you can’t be sure that responders will tell the truth. Social desirability bias is an issue, because people want to create a desirable picture of themselves, often misrepresenting their opinions and feelings. Also, employees might think they’ll be penalized if they reveal something negative. Even in anonymous surveys, people might give moderate answers if they’re afraid low engagement rates will affect bonuses, influence managers’ attitudes or cause unwanted disruptions.External factors could also pose a problem. For example, if you conduct a survey in the middle of an economic crisis, employees might report higher engagement than they really feel—either because they’re glad they have work or because they don’t want to upset their managers.
  • Are surveys and results timely? If you conduct employee engagement surveys annually or semi-annually, it’s difficult to know what happens during the rest of the year. Plus, results can often take a couple of months to process. In the end, they’re nothing more than a snapshot of the past.
  • Am I ready to act on the results? Companies can instruct employees to spruce up their office. But, they often fail to address the real underlying issues, the ones that take longer to change and are harder to get right. In other words, the ones that’ll make a difference to engagement levels. In fact, this is one of the reasons why employee engagement surveys could foster disengaged employees. Eighty percent of employees don’t really expect employers to act on survey results. Ignoring meaningful employee feedback isn’t a great way to maintain a good employee-employer relationship.

Even if surveys didn’t have all these issues, they still wouldn’t go far enough. An employer’s ultimate purpose is to boost employee engagement. Just gathering and analyzing results, no matter how valuable, won’t get them there.

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Complement surveys with other approaches

The best way to make employee engagement surveys useful is to avoid relying on surveys alone. Direct, real-time feedback from employees (through regular 1:1 meetings) and open communication (through intranets or apps) are good ideas too. Combined with more frequent surveys, they could present an interesting picture of employee engagement. Here are some tips to help you get the most out of employee engagement surveys:

  • Explain objectives. Emphasize that you aim to improve things for employees. Make it clear that employees won’t be penalized for negative feedback but will be listened to.
  • Use the right tools. Many companies use tools like Officevibe and TINYPulse to track employee morale in real-time, analyze data and do pulse surveys. With SurveyAnyplace, you could also discover your employees’ opinions about events and training programs, as well as assess employee engagement levels.
  • Consider an external service. Using a third party to administer surveys and collect results may make employees more comfortable. Response rates might rise and you could get more honest answers. Experts can also assist with benchmarking and analytics.
  • Ask the right questions. Answers should be actionable. For example, don’t ask “do you enjoy collaborating with your team?” There’s nothing you can do with yes or no answers. Instead, ask employees to rate statements like “teamwork is valued and encouraged in the company.” Assess key areas like wellbeing, recognition and autonomy. Give employees an opportunity to speak their minds. Also, employees’ personal lives influence work engagement. For example, employees who have long commutes might not be happy when coming to the office in the morning and try to leave as early as possible. Use open-ended questions to find out if there are any personal issues that prevent them from feeling good at work.
  • Take results with a pinch of salt. (Unless your response rates are phenomenal.) A larger sample size can help you get more reliable results. Encourage employees to respond. Making engagement surveys mandatory will boost your response rates, but it might also harm engagement levels, frustrating disengaged employees even further. Offering incentives could be a better option.
  • Be ready to act. When results are analyzed, plan your course of action immediately. Communicate any changes you’ve decided and take small steps fast. If you haven’t found a way to deal with a problem yet, or think it’d be impossible to do so, tell employees. Explain your reasoning and tell them what you’ll do instead.
  • Involve managers. Most managers and supervisors think HR have ownership of employee engagement surveys. It’s true that HR play a big part in the process. But, employee engagement won’t improve unless managers are involved.

Finally, it’s important to understand that employee engagement surveys measure, rather than drive, employee engagement. The key to driving engagement and employee retention is to build a pleasant and empowering workplace. And that can only happen through a systematic and holistic approach. Improving employee engagement should be an everyday goal.

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Can AI help HR and finance collaborate more smoothly? https://resources.workable.com/tutorial/can-ai-help-hr-and-finance-collaborate Wed, 12 Jul 2023 12:49:01 +0000 https://resources.workable.com/?p=89426 When HR and finance work together, businesses thrive. But achieving a harmonious relationship between the two departments is, at least traditionally, rather taxing. Fortunately, artificial intelligence (AI) can mitigate the difficulties of HR and finance collaboration. Thanks to technology, you can unite HR and finance strategies to drive better collaborations, processes, and solutions. Common challenges […]

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When HR and finance work together, businesses thrive. But achieving a harmonious relationship between the two departments is, at least traditionally, rather taxing.

Fortunately, artificial intelligence (AI) can mitigate the difficulties of HR and finance collaboration. Thanks to technology, you can unite HR and finance strategies to drive better collaborations, processes, and solutions.

Common challenges of HR and finance collaborations

HR and finance are two departments that, historically, don’t see eye-to-eye.

HR recognizes employees as valuable business investments. Strategies focus on improving intangible assets like skills and experiences. Finance, on the other hand, tends to see employees as an expense and is laser-focused on the value of quantifiable assets.

These differing ideologies push the two teams into departmental silos, where their strategies, solutions, systems, and sources all exist in isolation. This can result in conflict, data inaccuracies, and a host of other issues when the two teams need to collaborate.

But collaborate they must.

Whether it’s to optimize your recruitment budget or streamline your payroll, HR and finance need to come together. Modern businesses are quickly learning that collaboration between the two enhances strategic decision-making across both departments.

But to achieve this harmony, you need AI.

How AI can facilitate better HR-finance collaboration

AI can improve the collaborative capabilities of HR and finance in three key ways.

1. Data integration and analysis

Siloed HR and finance data is vulnerable to data inconsistency, duplication, and human error. These risks slow down productivity, increase the risk of oversights, and cause teams to miss out on valuable opportunities.

An AI-powered enterprise resource planning (ERP) system captures and unifies HR and finance data in real-time alongside all your other department-specific information. With enhanced visibility, dispersed teams can access consistent data and analyze it to make collaborative and mutually-beneficial decisions.

So, for example, finance will always know when a new worker is added to the payroll or if an employee’s benefits change. This ensures the accuracy of financial budgeting and planning.

2. Automated reporting and forecasting

Your business needs to do more than keep up with the latest trends – it must anticipate them. Automated reporting and forecasting deliver swift access to data and analytics that can be used to power critical financial decisions.

Finance teams need employee data to make these decisions. This is where AI comes in. Automated reporting and forecasting tools use artificial intelligence to pull disparate data. This is then consolidated into customizable financial reports, which consist of easy-to-interpret visualizations, charts, etc.

Essentially, this enables finance teams to generate forecasts on demand. And, thanks to ongoing data streams, finance teams can quickly and confidently update forecasts in response to any changes.

3. Streamlined compliance and risk management

Both HR and finance handle sensitive company and employee data that needs to be protected under data protection laws and regulations. Inefficient data-sharing processes between HR and finance can result in costly repercussions.

Additionally, teams need to abide by labor laws and tax regulations, whether this be in the UK or state labor laws in the US. For businesses with employees in different cities or countries, this can get complicated very quickly.

With so many rules and regulations to adhere to, companies are turning to AI. The best cloud-based AI technologies have compliance built into their core and utilize a stack of security features that strengthen risk management.

AI applications in HR-finance collaboration

So, what does the application of AI in HR-finance collaboration look like? Here are a few examples.

1. Payroll and benefits management

HR needs to pay employees their wages and benefits accurately, on time, and in alignment with tax and employment laws. Without AI, it can be difficult to achieve the financial visibility and operational reliability needed to eliminate human error.

Any discrepancies that arise from human error, duplication, or the like can have serious consequences. This is why payroll software has become the standard for streamlining payroll and benefits management.

HR and payroll software automates payroll and benefits operations. As well as producing accurate, on-time payslips for employees, it also stores historical and current payroll data for quick analysis. This means HR and finance can make data-informed financial decisions regarding future salary and benefits offerings.

Plus, if you do business in the UK, you can even utilize natively HMRC-compliant payroll software to make sure compliance with the latest tax legislation.

2. Budgeting and financial planning

Employees are your most vital asset, which naturally means they’re one of your most costly expenses. It’s essential HR and finance teams work together to balance employee recruitment, salaries, and benefits with sustainable business profitability.

As recruitment costs climb, budgeting and financial planning need to be a joint effort right from day one of recruiting.

Luckily, recruitment software can optimize the hiring process to meet the goals of both HR and finance. This creates better candidate experiences, speeds up the hiring process, and secures the best talent in the right places. By doing so, HR can drive down cost-per-hire.

Salaries and benefits are also a common point of contention. Currently, benefits cost employers 32.9% of total employee compensation. HR teams who offer extravagant benefits like tuition reimbursement or cash bonuses without comprehensive financial budgeting and planning can land themselves in hot water.

But AI-powered accounting software can unite HR and finance. Thanks to features like detailed financial reporting and cash flow visualizations, the two can collaborate to make informed recruitment, salary, and benefits decisions.

3. Fraud detection and prevention

Every department needs to be able to defend against fraud attempts, but because HR and finance teams are privileged users with access to secure systems and sensitive data, insider threats are a bigger risk.

Not convinced it will happen to you? Well, 60% of businesses have experienced at least one insider attack in the last year according to a Gurucul study. Whether they occur due to maliciousness or negligence, insider threats are a pressing concern.

Fortunately, accounting, HR, and payroll systems all come with in-built security features that, when fortified by ERP, harden your fraud defense. This includes things like audit tracking, user access restrictions, and real-time alerts.

As well as deterring and quickly identifying malicious insider attacks, AI can prevent negligence from causing catastrophic data breaches that lead to external fraud.

Align your teams – and tech – for success

When HR and finance work together, they can achieve their aligned goal to maximize capital. But to do this effectively, they need the right resources.

AI-powered technologies unite disparate systems and facilitate cross-department communications. HR and finance can use them to automate and streamline data integration and analysis, ultimately powering better hiring, payroll, budgeting, and forecasting strategies.

Want to connect HR and finance? Use AI today.

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How to advertise a job opening on pay-per-click job boards https://resources.workable.com/tutorial/how-to-advertise-a-job-opening-on-pay-per-click-job-boards Wed, 02 Mar 2016 15:24:15 +0000 https://blog.workable.com/?p=1993 Recruiting is just like any other business cost, so employers have a duty to hunt for the best deals when they advertise a job opening. When trying to make your recruiting dollars work harder it pays to understand the job advertising options you have. Performance-based job posting was born from the popular advertising models of […]

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Recruiting is just like any other business cost, so employers have a duty to hunt for the best deals when they advertise a job opening. When trying to make your recruiting dollars work harder it pays to understand the job advertising options you have.

Performance-based job posting was born from the popular advertising models of search engines. It’s an alternative to the typical pay-per-job model where employers are charged a flat fee and ads expire after a fixed period. Now there are several alternative pricing models. Pay-per-click (PPC) is the most widespread among them, while pay-per-applicant (PPA) or pay-per-placement (PPP) each have their merits.

These models are offered by an increasing number of job boards such as Indeed whose paid option is based on a pay-per-click PPC model or SimplyHired. Although they have yet to convince the wider recruiting audience that they are better options than typical job advertising, more and more people express an interest in them. Whether they replace the traditional pricing models outright, they are here to stay.

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How does pay per click job advertising work?

Pay-per-click operates with a simple philosophy. When you opt for PPC, your job listings become “sponsored” ads. You advertise a job opening on a job board and you only pay when the sponsored ad is clicked. The job board is responsible for bringing traffic to your job listing by displaying it prominently in relevant search results. They may do this by matching keywords from your job ad to queries entered by job board users. LinkedIn even displays ads to the appropriate users when they access its page. This model makes it more likely that your ad will reach the most qualified candidates.

Usually, you agree to pay an amount per click (cost-per-click) or set a daily or monthly budget that corresponds to a certain number of clicks. Prices vary according to factors such as how much visibility you aim for or how long you want to keep the job listing open.

What is the advantage of pay-per-click vs. pay-to-post job advertising?

In the pay to post model you typically pay a fixed sum for a 30 or 60-day job listing on a job board. This option has been around much longer than other pricing models. It’s easier to understand and has the benefit of allowing you to predict expenses consistently whether you get a handful of applications or a train-load. The drawback is that you pay regardless of what you get which has earned it the unwanted moniker of  “post and pray”. After you post the job, there’s not much you can do to achieve high visibility or candidate interest. Time also significantly reduces traffic making it harder for qualified candidates to see your job before it expires.

The pay-per-click model has three advantages over “post and pray” job advertising:

1. The ad doesn’t get buried on job sites

Post and pray can mean your ad that drops further and further down the list of relevant results due to newer job ads. Pay-per-click on job boards can solve this problem. The ad appears whenever it’s relevant to search, so its visibility isn’t affected by how much time has passed or how many ads have been posted after it. Traffic to your job posting accumulates evenly over time and you can get candidates to see it at any point.

2. You can modify the ad without having paid upfront

There are a number of reasons why a job listing doesn’t attract candidates. The job description may not have the correct keywords or job seekers in the particular job board may be searching for other kinds of jobs. The advantage of a pay-per-click model is that (should a job ad prove ineffective) you can modify its content or its strategy without having already paid the full fee to the job board. If it’s no good, it won’t get clicked, and consequently there is no charge.

3. It helps more accurate tracking and reporting

With pay-to-post ads, it’s easy to see the number of applications that eventually come in. Clicks though are a different story, since they will be most likely included in a detailed monthly report where it’s difficult to analyze and draw conclusions. Some job boards may not even provide this option. Your tracking capabilities can be enhanced with the pay-per-click model. By comparing the number of clicks with the number of applications or hires, you can draw conclusions about the effectiveness of your job ad. If, for example, you see that 16,000 clicks result in only 500 applications, it may mean that the title of the position is misleading or the way you promote your company in the job ad is ineffective. In general, it can help you improve your strategy and make better decisions on job posting.

Pitfalls

As with every model, pay-per-click job advertising is no panacea and has drawbacks:

  • It is vulnerable to click fraud where a publisher (or a job board) may abuse clicks to raise their fee. Security measures can lower that risk but it’s still a threat not to be taken lightly.
  • High click-through rates are manna for most ad campaigns. But in job advertising the goal isn’t the burnishing a brand but getting qualified applicants and making a successful hire. Unfortunately, clicks don’t always translate into qualified candidates. On the contrary, web pages could easily get “bad” traffic resulting from frivolous clicking. Cost per hire consequently rises, since a large number of clicks never convert in applications or hires.
  • The fact that the job board’s fee varies is another tradeoff for sharing the risk that would be otherwise exclusively yours. The more clicks, the higher the fee. This problem can be solved by capping your spending and assigning a specific budget and a specific amount of clicks. But there’s no way to know when the best candidate will join the search.
  • Pay-per-click campaigns are more time consuming to set up and monitor than pay-to-post models (the latter of which have a “post it and forget it” approach). You need to track performance and tweak cost-per-click or budgets for a period of time until you reach the flow of candidates you want. Metrics resulting from this process though can be extremely useful for negotiating prices or streamlining the recruitment process

What is the difference with pay-per-application?

This model has been used in the past by job boards like Jobsite. It is more value-based, meaning employers pay when a candidate submits an application rather than when they simply click on the ad. One advantage is that it reduces the risk of click fraud. Additionally, it lowers the chances that an advertiser will have to pay for unqualified or uninterested candidates who click on the ad and leave shortly after. However, it can turn out to be more expensive if the rates per candidate are significantly higher than the rates per click. If for example, you pay $2 for 800 candidates as opposed to 50 cents for 1600 clicks, the difference in cost is something to consider.

Pay-per-placement

Pay-per-placement is a convenient model for employers. You pay only when actually hiring someone. The job board shoulders the entire risk for targeting the right candidates, getting them to click on your job ad and finally apply. A good option for advertisers, although it can be much more expensive. There are some considerations on the job board’s side too. For example, the recruitment process isn’t visible to them so trust issues may easily arise. And how much should they charge per hire to account for all the risk?

The original and still the biggest: Indeed and pay-per-click

Indeed was among the earliest pay per click job boards when it launched what it called “the first Pay-Per-Click Job Advertising Network” in 2006. But it’s not the only way to advertise on Indeed. There are two other options when you want to post jobs on Indeed, organic search and free job posting, where you can advertise a job for free. Both have huge candidate traffic but organic search is not controlled directly by employers. Indeed screens job boards and career pages and only pulls job ads that match certain criteria. Therefore, appearing on Indeed is not guaranteed. When you advertise a job for free visibility is an issue since your job ad can easily be buried under newer ones from other employers.

The pay-per-click model can solve both these issues. You can choose to sponsor a job opening that is either posted on Indeed or on your own careers page. Your job ad is displayed on the top or bottom of the page according to relevance of search. You can set an appropriate budget for the job listing which represents a number of clicks. When the number of clicks is reached, Indeed will stop displaying your ad. Alternatively, you can pause the ad on your own and only pay for the clicks it has accumulated so far. Additional advantages are that you don’t have to bid for keywords manually like you do in many pay-per-click job advertising campaigns; Indeed will do that for you by matching your job description with search queries from job seekers. Finally, it uses tool that can change the price per click throughout the day to give you better options.

What’s right for me? The pay-per-click job posting checklist

When hiring for a position that will attract a pool of candidates with few requirements or high unemployment rates, you should expect that your job ad will generate a great deal of interest. This means you will get the number of clicks you were aiming for much sooner. You should always remember to set the correct budget and monitor outcomes so you don’t lose track of expenses. When hiring for a highly qualified position where candidates are rare, you won’t need to worry about budget. This model can simply help you target them better and raise the odds of a great hire.

Of course, in cases when you want to advertise in popular job boards like Indeed, PPC is the only paid option, so your objective will be to ensure your strategy is optimal. Here’s a few tips that can help you make the most of it:

  • Use an applicant tracking system like Workable which can offer you a best-of-both worlds approach. Posting a PPC ad in Indeed for example, is as easy as posting a regular ad, since the system provides fixed budgets and an automatic bidding function. At the same time, you will benefit from all the advantages of the pay-per-click model.
  • Choose the right job board. Avoid advertising on irrelevant niche job boards. Select a job board where the right candidates are expected to search
  • Differentiate between your job ads. Some may need to be sponsored and targeted while others may do well with pay-to-post or even free posting.
  • Write job descriptions that contain the most relevant keywords. Job search engines like Indeed will reward you by matching your job ad to the most appropriate results
  • Pay attention to the title. When Indeed, for example, displays the ad it pulls the job title and your company name. If you haven’t written them correctly, your ad will have less chance of being clicked
  • Build a functional careers page. If the ad directs the candidate to your website, be sure that you build a landing page that is optimized for simple applications. You don’t want to pay for the click and have a qualified candidate be put off by your web page before they submit their resume
  • Track results. It is important to be aware of the effectiveness of PPC. Data can help you make adjustments to your strategy or cost-per-click or decide to abandon this model altogether

More: How to source on job boards and resume databases

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Four headhunting tips to find top talent https://resources.workable.com/tutorial/4-headhunting-tips Wed, 24 Sep 2014 13:14:40 +0000 https://blog.workable.com/?p=1363 Most people don’t know how to fish for talent that’s not looking for a hook. These elusive prospects are known as passive candidates. Headhunting is the process of finding people who are not overtly looking for a job. Your starting point is to know what you’re hunting and as much as possible about its habitat. […]

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Most people don’t know how to fish for talent that’s not looking for a hook. These elusive prospects are known as passive candidates. Headhunting is the process of finding people who are not overtly looking for a job. Your starting point is to know what you’re hunting and as much as possible about its habitat. Think about what the ideal person looks like. What experience do they need to have? What kind of job are they doing now? Which companies must have good people doing this job? Start building a profile. The key to sourcing is figuring out what you’re hunting and where it lives.

Read on for more tips or download the complete startup hiring guide eBook for free.

The Hunting Grounds:

• Mature companies: You’re looking for established companies doing a great job at what you’re looking for (eg. selling to SMEs, content marketing). You’re looking for people trained by the best, whose options have vested, who are ready to move on to a new exciting gig.

• Vulnerable companies: Startups are volatile. When a company experiences a shakeup, there’s a window of opportunity. Signs to look for include the departure of a leadership figure; ventures which have gone 18 months with no follow-up funding or rumours of lay-offs. You’re looking for drift and discontent where the talent works so mine the industry reports (CrunchBase, Mattermark, CB Insights, Owler) and listen to the gossip.

• Events: Where do the best people on your shortlist hang out? Think about what kind of events they attend and make sure you’re there. These settings give you the chance to meet people who you may want to approach in the future. When the time comes you will have less cold calling to do.

• Universities: The very best talent are only truly unemployed once in their life: right out of college. Universities have structures that help you identify this top echelon. They’re at careers fairs, on internship programmes, or even doing work experience that contributes course credits.

PRO TIP: Look for companies 6-12 months after a seed funding without followup.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

Make A Shortlist And Lean In

Now that we know what to search for, all these sourcing tools (LinkedIn, TalentBin, GitHub, Sourcing.io) actually become useful. Start browsing profiles and make a long-list of prospects. Prioritise people who you can reach out to through your extended network. If you can’t get an intro, then see if you can engage them on social media (Twitter) or engineer a chance meeting.

PRO TIP: Attend startup community meetups, design conventions or hackathons.

A courtship doesn’t begin with leaning in, it starts with people getting to know each other. If you do this well the prospect will have already gotten to know you before the conversation turns to a job offer. These are people you may not hire today, or even one year from now. They may also be the key to introducing you to your best hires in the future.

External Recruiters

This is where you turn when you’re short on time or confidence to follow the steps above. They can be a fantastic shortcut. It might look simple but there are a couple of things to bear in mind. Look out for recruiters who have hired for small companies before and have a track record of placement in the role you’re looking for. Most startups use contingent recruiters whom you pay only when they deliver someone you hire (typically between 15-25% of the hire’s annual salary). The upside is that you only pay for what you get. The downside is that your aim and the recruiter’s aim are not the same. You want to hire great people. They want you to hire someone. This subtle difference can lose you time dealing with uninspiring candidates.

PRO TIP: Don’t squeze your recruiter for every penny. They’ll think twice before referring the next high-quality candidate to another competitor or well-funded company.

A Nod To Ethics

You need to be competitive. You also live in a community. Getting the balance right can be as simple as being mindful of basic good manners.

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Introduction to Recruiting Metrics FAQ https://resources.workable.com/tutorial/faq-recruitment-metrics Thu, 28 Apr 2022 13:59:43 +0000 https://resources.workable.com/?p=15547 Intro to Recruiting Metrics What does KPI mean in recruitment? What are recruiting metrics? What can you learn from recruitment metrics? Which are the most important metrics to track? How can I have better visibility into recruiting metrics? Who should be tracking recruiting metrics? How do I calculate recruiting metrics? What metrics should matter most […]

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Intro to Recruiting Metrics

Intro to Recruiting Email Metrics

More Recruiting Metrics

  • Recruiting costs FAQ: Budget and cost per hire
  • Time to fill and time to hire metrics FAQ
  • Recruitment process effectiveness metrics FAQ
  • Candidate experience metrics FAQ
  • Job offer acceptance rate metrics FAQ

Intro to Recruiting Metrics

What does KPI mean in recruitment?

KPI stands for Key Performance Indicator and it can be used in any field or business function to measure performance. In recruitment, key recruiting metrics refer to the important factors related to the hiring process that you should consistently examine. For example, the speed with which hiring teams make a decision may be a KPI for a company that values quick turnaround and does mass hiring.

What are recruiting KPIs?

How do you measure success in recruitment? Recruiting KPIs (or hiring metrics) measure how effective and efficient your recruitment process is. Some metrics are expressed as percentages or ratios (e.g. yield ratios), while others are absolute values that you can compare to industry or company standards (e.g. time to hire.) Use them to discover how well your recruitment process works and identify where you could improve.

Report and improve upon your hiring process

Track, share, and improve your hiring process with real-time recruiting analytics from Workable.

Try our reports

What can you learn from recruitment metrics?

Recruitment metrics can answer any question you want them to. At a high level, you probably want to know the quality, cost and productivity of your hiring process. More specifically, you could ask the following questions:

  • How good are we at spotting the right candidate and how long does it take us to hire them?
  • How many qualified candidates do we need to make a hire and how quickly do we move them from one stage to the other?
  • Do we effectively engage the best candidates and getting them to accept our job offers?
  • How much money do we spend per hire and how does our spending change depending on the role we’re hiring for?
  • How efficient is our hiring process and which steps or stages are most productive?

Which are the 6 most important hiring metrics to track?

There are many available KPIs, but what are some common recruiting metrics? Usually, companies choose to track the following recruiting metrics examples:

If you want to dig deeper recruiting metrics that matter, add metrics like application completion rate, hiring manager satisfaction or new hire turnover. Choose metrics based on your company’s individual needs.

How can I have better visibility into the best recruiting metrics??

Most recruiting metrics are easy to calculate, but hard to keep track of. The first step is to determine what kind of data you need to monitor. Then, you could invest in an Applicant Tracking System (ATS) to track your preferred metrics automatically via a recruiting metrics dashboard and generate reports. Alternatively, business intelligence tools (e.g. Tableau) can collect the recruiting analytics you need.

Looking for better reporting analytics? Workable’s reports will refine your recruiting process. Sign up for our 15-day free trial.

Who should be tracking recruiting metrics?

Recruiters or HR are usually in charge of tracking recruitment metrics. If your company doesn’t have a dedicated recruiting team, executives could monitor metrics for their respective departments and functions. Hiring software, like an HRIS or ATS, can help you collect relevant data.

How do I calculate recruiting metrics?

To calculate various recruiting metrics, use the following process:

  • Determine what to measure. Some metrics may be important to your company, while tracking others may be counterproductive.
  • Decide how to collect recruiting data. The simplest way is to use spreadsheets and enter data manually. But, this method is not efficient if you’re working with large datasets. To make things easier, it’s best to use analytics software or your ATS to store and report on data automatically. You could also import data from these systems to spreadsheets when needed.
  • Identify which calculations to do on your own. For example, your ATS can report on your time to fill or recruiting yield ratios, but it can’t calculate your average cost per hire.
  • Collect the formulas. Find the formulas and decide the time frame within which to calculate different metrics. For example, you may choose to calculate new hire retention rates annually, but decide to track your source of hire on a quarterly basis.

To get you started, here are the most common formulas you can use for recruiting metrics that matter:

Common Quality of hire formula:

QoH index = (PR + HP + HR) / 3 where:
PR: Average job performance of new hires (e.g. 80 out of 100 based on quantifiable targets or hiring managers’ feedback)
HP: percentage of new hires reaching acceptable productivity within a determined period
HR: new hire retention rate after a year

See more about calculating quality of hire.

Cost per hire formula:
CPH = (Internal recruiting costs + External recruiting costs) / Total number of hires

See more about calculating cost per hire.

Common Time to fill formula:
Time to fill = Number of days between opening of a position until candidate accepts the job offer

For average time to fill, you add all times to fill from different positions and divide them by the number of positions.

See more on calculating and benchmarking time to fill metric in recruiting.

Offer acceptance rate:
Offer acceptance rate = Number of offers accepted / Total number of offers %

See more on calculating offer acceptance rate.

Common qualified candidates per hire formula:
Qualified candidates per hire = average number of candidates who were found to be qualified in each hiring process after the initial screening phases (e.g. screening call, resume screening)

See more on benchmarks for qualified candidates per hire.

If you’re interested in more detailed recruitment metrics examples and benchmarks, check out our complete guide.

What recruitment metrics should matter most to a Talent Acquisition team?

Corporate recruiters can use almost every metric to help them improve the recruiting process, though some recruiting metrics will be more useful than others.

Here are examples of the best metrics for recruiters:

  • New hire turnover rate or new hire length of stay. New hire turnover rate measures the percentage of new hires who leave your company before their onboarding period ends (usually three to six months.) If you compare turnover rates over time, you can pinpoint when there’s an issue and look into your onboarding or candidate screening processes. Also, many recruiters measure their success according to the length of time a new hire stays with the company.
  • Candidate experience scores. Candidate experience is an essential part of building a good employer brand. Companies can benefit from setting up candidate surveys to discover what candidates liked or disliked about their recruiting process. As a complementary metric, track hiring manager satisfaction with the hiring process, too.
  • Qualified candidates per hire. This metric measures the number of candidates who made it past the first stage of your hiring process. This metric shows how effective your sourcing and advertising techniques are in attracting the right candidates.
  • Offer acceptance rate. This metric expresses the percentage of candidates who accepted a job offer. If this percentage is low, Talent Acquisition teams may need to rethink what candidates want or how competitive their job offers are.

Recruiting teams can track many more metrics. Ultimately, what you choose to measure depends on your company’s unique goals and needs.

Which metrics should matter most to an external recruiter?

External recruiters are usually evaluated on two fronts:

  • How quickly they provide candidates.
  • And the quality of the candidates they bring in.

Tracking quality of hire and time to fill over time can help recruiters determine whether they are delivering value to their clients. For example, if their time to fill starts increasing, then they may need to revisit expectations with hiring managers or try new sourcing techniques.

What hiring metrics should matter most to HR?

The HR department has a common strategy and budgets for every function, including recruiting. A VP of HR needn’t delve into the mechanics of the recruiting process, but they are likely interested in metrics that indicate recruiting success. Those include:

Source of hire measures how many qualified candidates or hires each recruiting source brings in. HR needs to know which sources are most effective in a given period (e.g. a year), so as to rethink its partnerships and external spend.

Which recruiting metrics matter most to the CEO?

CEOs are interested in the strategic impact of recruiting. Metrics that are concerned with business value and promote action are the most useful. For example:

  • Quality of hire. This metric encompasses performance and retention rates of new hires. Retention and high performance increase revenue and are important on a strategic level.
  • Actual hires to hiring goals. This metric shows what percentage of hiring goals hiring teams met. It indicates how well the entire recruiting function works.
  • Diversity goals. This metric measures what percentage of diversity goals were met or the percentage of diverse hires. If increasing diversity is an important company objective, then this metric can say a lot about your company’s success.

What metrics should I track when working with an external recruiter?

When working with external recruiters, you can still use corporate recruiting metrics (e.g. actual hires to goals), but you should also think about how you’ll specifically measure the external recruiter’s success. Usually, you’ll want to ensure that they provide quality candidates as quickly as possible. You could measure:

  • Candidates to interview (e.g. percentage of recruiters’ candidates who were invited to a first or second interview.) If you’re working with several recruiters, compare their scores. Those who deliver consistently low numbers of qualified candidates may not be the best match for your company.
  • Time to fill. If your recruiters manage more phases of your hiring process, instead of just providing you with resumes, then time to fill is important to track.

How do I increase the number of job applicants?

If you need to bring more candidates into your talent pipelines, aim to attract more people to your job openings and encourage them to apply. To achieve both of these goals, you could:

  • Advertise in both niche and mainstream job boards.
  • Enhance your sourcing by using various techniques (e.g. social media recruiting, Google and Boolean search.)
  • Hire a recruiting agency that will provide you with qualified resumes.
  • Create a short, straight-forward and mobile-optimized application process.
  • Ensure your careers page has useful information for candidates (e.g. benefits, culture, perks.)

How do I increase the number of qualified applicants?

Here are ways to attract more qualified applicants:

  • Advertise in niche job boards or websites to target a specific audience.
  • Write detailed and complete job descriptions to clarify your requirements.
  • Add qualifying questions in your job application forms. Your Applicant Tracking System (ATS) can automatically disqualify candidates who don’t answer important questions.
  • Conduct screening calls to ensure that only qualified candidates will advance to your assignment and in-person interview stages.
  • Enhance your sourcing. When sourcing passive candidates, only contact those who are fully qualified for the job.

Introduction to Recruiting Email Metrics

What are recruiter email metrics?

Recruiter email metrics measure the impact that recruiters’ emails have on candidates. If your emails are attractive, informative and aimed at the appropriate candidates, then candidates are more likely to open, click though and reply to them. Here are four recruiter email metrics:

  • Recruitment email open rate: Percentage of (delivered) emails that candidates opened.
Recruitment metrics: Email open rate formula
Email open rate formula
  • Recruiting email response rate: Percentage of emails that candidates replied to.
Recruitment metrics: Email response rate formula
Email response rate formula
  • Recruitment email click-through rate: Percentage of recipients who click at least one of your links in an email.
Recruitment metrics: Recruitment email click-through rate
Click-through rate formula
  • Recruitment email conversion rates: Percentage of emails that translate into a desired action (e.g. recruitment emails that result in interviews.)
Recruitment metrics: Email conversion rates
Interview conversion rate formula

How do you measure recruiter email metrics?

Email response rate You could collect the data manually. For example, if you sent 20 cold emails and interviewed five candidates as a result of those emails, your email-to-interview conversion rate is 5/20 = 25%.
Email conversion rate
Email open rate You could use dedicated email tracking tools (e.g. Hubspot Sales, Newton.) These tools notify you when a candidate interacted with your email (e.g. opened your email, clicked on a link or viewed an image.)
Click-through rate

Just count emails that were delivered, since candidates can’t respond to emails they didn’t receive.

More Recruiting Metrics FAQs:

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Diversity and inclusion training: How to apply it in the workplace https://resources.workable.com/tutorial/diversity-and-inclusion-training Tue, 21 Jul 2020 14:01:17 +0000 https://resources.workable.com/?p=75681 When you craft a D&I training program, you need to carefully design and apply it to gain its maximum benefits. It also needs to have clear goals and measurable practices, so as to monitor its effectiveness. In this blog post, you can find the skeleton of a diversity and inclusion training program that you can […]

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When you craft a D&I training program, you need to carefully design and apply it to gain its maximum benefits. It also needs to have clear goals and measurable practices, so as to monitor its effectiveness.

In this blog post, you can find the skeleton of a diversity and inclusion training program that you can use with adjustments within your company.

And to sort things out, we gathered practices you can execute in three different levels:

  1. Personal level
  2. Team level
  3. Company-wide level

Bonus fact: Did you know that employee turnover is lower in diverse environments?

1. Make diversity and inclusion training personal

First and foremost, to be inclusive, each of us has to understand in depth what diversity means, both cognitively – i.e. what it is – and emotionally – i.e. how does a person feel when discriminated against. Once this is clear, employees could kick off their journey of self-reflection.

Let the lesson begin

Start diversity and inclusion training by setting up an educational course for employees. This can be either a pre-designed course or even some slides put together in a video.

Friendly reminder: No one likes to be forced to do anything they don’t want to do or they’re not comfortable doing. Be mindful of that. Try to use a friendly tone, simple and clear language and most importantly, make this training optional.

For this course, you can set goals and choose strategies that work for you, aiming to develop a holistic approach to D&I. You can use multiple media to address the matter and even prepare a questionnaire for a quick comprehension check afterwards.

Cognitive goals:

Emotional goals:

  • Develop empathy: How discriminative actions affect people?
  • Share stories through videos: Social experiments, TEDx talks.
  • Initiate self-reflection: Ask optional questions and collect data anonymously. Questions could be, for example:
    • Have you ever witnessed an incident where discrimination or prejudice took place? Explain.
    • Have you ever been victimized or felt like a victim of discrimination? Explain.
    • Have you ever wronged someone – or felt like you did – due to unconscious biases? Elaborate.

It is also important to clarify in the invitation email that diversity and inclusion training is not an evaluation and it is not going to be used against any employee in a harmful way. Don’t forget to reassure your colleagues that all data collected and shared will be anonymous during the whole process.

In short: this is a safe space designed for educational purposes, and nothing beyond that.

Be inclusive

After an employee completes the first educational part, express your availability and interest in a personal open conversation with anyone who is willing and interested. Keeping your door wide open to everyone – whether they have completed the training or not – , is, in fact, an inclusive practice in itself.

When an employee enters your space, you should immediately grab the only and most powerful weapon needed: The ability to listen. Be it feedback, thoughts or even a personal experience, remember that everyone deserves to be heard and you should not only give this opportunity to your peers, but also encourage them to speak up – again, making sure they understand they’re speaking in a safe space.

You can also keep in mind the following questions to warm up the conversation:

  • How was your experience of the course?
  • What did you like the most/least?
  • Do you have any thoughts or feelings to share?

And although it’s good to be prepared and have a plan for your conversation, it’s not a panacea. Open conversations are far different from interviews or work meetings – although it’s good to have a set of questions ready in a pinch to keep the conversation going, take care not to control the interaction.

Just grab a cup of coffee with your coworker and listen.

2. Work with teams

Once you have completed the first level of diversity and inclusion training, you can then proceed to group learning practices; During this stage, the main focus is on increasing awareness and empathy with interactive games or exercises, and discussions.

Get-ready tips:

  • Set SMART goals and metrics to build an evaluation form to fill out after each session (e.g. # of participants who shared personal story, # of participants who did not talk).
  • If possible, build groups of 5-6 people from these forms, preferably with diverse backgrounds (gender, race, role seniority, etc.).
  • Find a quiet place where you can all form a circle with your chairs.
  • Select 1-2 quick icebreaker games to loosen up any potential tension and build an environment of trust.

Note: In these practices you can start by moderating the group as the facilitator of the exercise – but as people start to loosen up and participate further, you can gradually give the controls to other people, who have already experienced and are able to lead the way.

Build inclusive hiring practices

Creating a safe and equitable workplace starts with hiring. That's why we've developed solutions to cultivate inclusivity and support diversity at every stage of the hiring process.

Build inclusive hiring practices

Storytelling

Set the scene:
  • Arrange chairs in a circle around a box and encourage everyone to take a seat.
  • Explain that each team member will have to draw a random card from this box that they should read only when their turn is up.
  • Ask for a volunteer to read the index of the card.

On each card is an anecdote about an incident in which discrimination occurred. In other words, it’s a story.

A quick side note: Storytelling is one of the most powerful techniques in adult learning and, in this case, the perfect tool to help identify discriminatory behaviors and craft inclusive consciousness.

Did you know? Three in five of us have at least witnessed or experienced discrimination firsthand.

Write down – in your own words, changing names and any other identifiable factors – some of the stories you collected anonymously via questionnaire in the previous phase. You can also add incognito stories of friends, family, or famous people who have shared their own stories, keeping in mind they need to remain unidentifiable. You can even share your own personal experience.

After each member reads the story out loud, ask this person, and afterwards the whole group, to express an emotion or thought in response to the story. Ask them: – “How do you feel about this story? Why?” In some cases, you can let a conversation flow freely from there. There may be some interesting revelations.

When those who want to share their card with others have done so, thank everybody for joining in the session and express your availability and willingness to hear and discuss more if someone wishes.

When you’re left alone, fill out the evaluation form you have prepared.

Note: Try to choose stories showing different types of discrimination (gender, age, background, etc.) in different environment (workplace, university etc.). Be careful not to expose any employee, employer or institution. What we are interested in is understanding what diversity is and what it looks like in real life, so as to promote inclusion.

3. Build an open culture

Even though companies can benefit from diversity and inclusion training programs, it is essential to understand that training alone is not enough. Workplace diversity requires an open culture which not only operates under the guidelines of EEO, but also includes daily practices and activities oriented indirectly towards inclusion.

Let’s take a look at some of these.

Time to play

Who said playing is only for children?

Gamified activities boost employee performance, encourage belonging, and when it comes to training, increase motivation levels.

What you can do is find or make some quizzes with simple online tools and spread the fun across random generated teams throughout your company. You can also adapt those quizzes to your specific needs and make them either for:

  • Fun (e.g. trivia quiz game)
  • Training (e.g. product-related)
  • Educational (e.g. D&I)

Blind coffee date

What more brings people close together than sharing a cup of coffee? When it comes to larger corporate environments, you can arrange so as every employee gets the chance to socialize with everyone within the company. And when we say everyone, we mean everyone – even the CEO.

Online tools that integrate with Slack offer the opportunity to randomly pair people for blind coffee dates. This practice facilitates employee bonding, builds new working relationships, provides a basis for exchanging ideas, and encourages more interaction between colleagues of different backgrounds.

Let ’em talk

Each year on May 21, actively recognize UN’s World Day for Cultural Diversity for Dialogue and Development:

  • Let minority groups or even individuals organize lectures and share their stories or experiences with the rest of the world (or even your company)
  • Invite Diversity & inclusion experts and psychologists to provide support and guidelines for recognizing discrimination and suggesting what to do in these situations
  • Organize open conversations based on employees’ preferences gathered from prior polls

Work can also be school

An inclusive workplace isn’t just about numbers ‘proving’ the diversity among employees. It’s a mindset, or better yet, an active realization and appreciation that each and every one of us is unique. And although we reminisce about our years as students, that does not mean that we have stopped learning and evolving.

In fact, workplaces too are part of our education and it is time to focus on investing more on developing our humanitarian aspect and building a more diverse environment. It may be that you and your colleagues will benefit as well – and your employer, too.

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What is Human Resources (HR)? https://resources.workable.com/hr-terms/human-resources-definition Tue, 06 Aug 2019 10:30:47 +0000 https://resources.workable.com/?p=33221 Human Resources (HR) focuses on managing an organization’s most valuable asset: its employees. HR professionals ensure employees have the necessary resources for their tasks and foster a positive work environment. They handle various responsibilities, from recruiting and compliance to benefits and training Contents: What is HR in simple words? What does the Human Resources department […]

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Human Resources (HR) focuses on managing an organization’s most valuable asset: its employees. HR professionals ensure employees have the necessary resources for their tasks and foster a positive work environment. They handle various responsibilities, from recruiting and compliance to benefits and training

Contents:

What is HR in simple words? 

Based on the Human Resources definition, the HR department takes care of the organization’s most valuable asset; its employees. HR professionals make sure that employees have everything they need to perform their day-to-day tasks and they’re also responsible for creating a healthy work environment that attracts and retains qualified people.

What does the Human Resources department do?

Human Resources professionals perform a plethora of tasks, including recruiting, managing employee relations, and creating company policies. In small companies, HR Generalists perform all relevant tasks, whereas in larger companies HR professionals could specialize in certain areas, e.g. sourcing and hiring, compensation and benefits, HR operations.   

What are the Human Resources functions?

HR teams undertake various responsibilities in an organization. They:

  • Recognize current and future hiring needs
  • Ensure compliance with federal, state, and governmental labor rules and regulations 
  • Attract, recruit, and retain talent
  • Manage compensation and employee benefits
  • Ensure effective employee relations 
  • Manage onboarding, training, and learning and development processes to boost performance
  • Apply health and safety measures
  • Handle administrative tasks, such as payroll and taxes 
  • Organize and oversee quarterly or annual performance reviews 

Human Resources also implement important company policies and regulations, for example, they ensure compliance with the Equal Employment Opportunity (EEO) and GDPR regulations. They need to stay up-to-date with changes in labor legislation and research new HR trends that will keep the organization running smoothly.

What are the types of Human Resources roles?

In most cases, especially in large companies, different functions are managed by different HR professionals, who report to the HR Director or the HR Manager. Here is a list of common HR job titles:

New specializations such as Diversity and Inclusion Manager, HR Onboarding Specialist, and Compensation and Benefits Specialist have also emerged. If you want more HR job descriptions visit our extensive job descriptions library with more than 700 ready to use templates.

The complex duties of Human Resources have gradually led to creating more distinct HR roles and departments. In some cases, the name “HR” has even been removed from the job title and replaced with “talent management”, “talent acquisition” and “people operations”. This is the result of a shift from the administrative role that HR departments used to have to a more holistic, strategic approach.

Click here to learn the differences between talent management vs. talent acquisition, people operations vs. HR management and what exactly a people team does.

Want more definitions? See our complete library of HR Terms.

Related resources include:

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What is diversity? https://resources.workable.com/hr-terms/diversity-definition Fri, 05 Jul 2019 14:50:38 +0000 https://resources.workable.com/?p=33017 Diversity refers to the variety of differences among people, encompassing race, gender, age, experiences, talents, skills, and opinions. In the workplace, it means having employees with varied backgrounds and perspectives, ensuring a broader range of ideas and fostering creativity and innovation. Contents: What is diversity in the workplace? Diversity and discrimination What is diversity and […]

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Diversity refers to the variety of differences among people, encompassing race, gender, age, experiences, talents, skills, and opinions. In the workplace, it means having employees with varied backgrounds and perspectives, ensuring a broader range of ideas and fostering creativity and innovation.

Contents:

To better understand and define diversity, we can think about it in a social context. For example, at work, you might interact with coworkers of different genders, age groups, faiths and so on. Likewise, at school, students may come from different socio-economic classes and have different personalities and physical abilities.

While the first things that come to mind when we talk about diversity are race and gender, there’s more than that. For a deeper analysis, you can refer to the breakdown of the different types of diversity.

Want to learn more?

Our comprehensive study on DEI at work, based on nearly 800 responses from HR and business professionals, is packed with insights and real actionables to boost your DEI strategy.

Read our report on DEI in the workplace

What is diversity in the workplace?

To come up with a workplace diversity definition, we have to think about all the different characteristics that employees (could) have. First, we have the protected characteristics, such as race, age, gender and sexual orientation. And secondly, we have all the different:

  • Experiences
  • Talents
  • Skills
  • Opinions
  • Personalities

These differences, for example employees’ talents, are less obvious and require the organization’s effort and proactiveness to shine.

Diversity and discrimination

Diversity in the workplace is also closely tied with discrimination. Bias and discriminatory employment practices exclude people who have specific characteristics, making it difficult for organizations to achieve and maintain diversity. That’s why many companies take action; here are some more examples of diversity in the workplace along with ways to tackle discrimination:

What is diversity and inclusion?

In the recruiting and HR space, you might often hear the phrase “Diversity and Inclusion (D&I)”. There’s a reason why these two terms are distinct; diverse employees don’t automatically form an inclusive workplace where every employee is valued and given opportunities to thrive. To achieve both diversity and inclusion, companies could have people or teams (e.g. a D&I Manager) dedicated to designing anti-discrimination policies across the organization and ensuring that all candidates and employees get equal opportunities regardless of their protected characteristics.

The importance of diversity in the workplace

Building a diverse company means that you don’t discriminate against protected characteristics and that you’re an equal opportunity employer. This will help build up your employer brand and keep employees satisfied and productive (and it’s also the right thing to do).

While you might be obliged by law to be unbiased when hiring and managing employees, it’s not mandatory to actively aim to build diverse teams. However, there are some business benefits associated with diversity in the workplace, that you should take into account.

Diverse companies:

  • Reflect societies and demographics more accurately
  • Speak to a broader market
  • Get more creative and profitable

Read some studies and interesting stats that can help you build the business case for building diverse teams.

Want more definitions? See our complete library of HR Terms.

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How to create a great candidate experience https://resources.workable.com/tutorial/candidate-experience Thu, 08 Jun 2017 19:13:33 +0000 https://resources.workable.com/?p=15222 What is candidate experience? This popular buzzword is actually one of the most important factors for attracting talent. That’s because the candidate experience definition is “how candidates feel about your company once they experience your hiring process.” And these candidate ‘feelings’, whether good or bad, influence candidates in their decision to apply to your company […]

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What is candidate experience? This popular buzzword is actually one of the most important factors for attracting talent. That’s because the candidate experience definition is “how candidates feel about your company once they experience your hiring process.” And these candidate ‘feelings’, whether good or bad, influence candidates in their decision to apply to your company or accept your job offer.

So, a good candidate experience will make candidates feel good about your company after they see how you treat them. A better candidate experience might make them eager to share their good feelings with others, helping build up your reputation. On the other hand, a bad candidate experience will make candidates lose respect for you, both as an employer and as a brand.

First off, let’s consider why a good candidate experience is important.

Why is the candidate experience important?

In short: the candidate experience is important because you want your reputation as an employer to stand out – especially for those candidates who didn’t make it to the job offer. Their experience in the overall selection process will determine whether or not they apply for another job at your company.

For example, if you have a strong pool of candidates and four or five of them could easily have done the job that you’re hiring for, you’d want them to reapply with you for other roles in the company or if that role opens up again in the future. It saves you time and resources in the evaluation process, since you already are familiar with them. It also speaks volumes for their willingness to work in your company.

Also, if they have a poor candidate experience with you – and we all have been there at one time or another – they may openly talk about it with friends, colleagues and peers in their network. That will impact your employer brand because other strong candidates may decide not to apply for your open roles as a result.

What’s the most common complaint a candidate has about the job application experience? It’s when they are ‘ghosted’ – companies never get back to them whether it’s in the form of a response to an application or a follow-up after an interview.

The data backs all of this up – 42% of candidates will not apply for a position at your company if they’ve had a bad experience with you, and one in five (22%) actively advise their peers to not apply as well, according to a CareerBuilder report.

candidate-experience-what-goes-wrong
Poor candidate experience negatively impacts your employment brand. Stats from Careerbuilder’s 2012 nationwide U.S. candidate survey

Responding to every candidate’s application is the easiest way to solve this complaint. But crafting a good candidate experience in recruitment involves more than that. It involves a mindset shift that focuses on respecting candidates’ time and designing your candidate experience to be as painless as possible.

Here’s how to improve candidate experience at each stage of the hiring process:

These are some candidate experience best practices:

Deliver a modern candidate experience

Delight candidates with engaging careers pages, mobile-friendly applications and easy interview scheduling — all with Workable, the world's leading recruiting software!

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Make sure you’re hiring to fill a real need

Disorganization breeds bad candidate experience. Organization and planning breed good candidate experience. Being well-organized starts with planning your hiring strategy by identifying gaps you need to fill — and who would be best-suited to fill them. Candidates will have much better-defined job duties and a better candidate experience, as a result.

  • Perform a skills gap analysis first. Conducting a formal skills gap analysis is the best way to identify the kind of additional skills your team needs to grow. You can perform skills gap analyses on an individual or team level, to help with succession planning, training goals and hiring plans. Often, a formal skills gap analysis can help companies see that they can train their current employees, instead of hiring new ones.

When to conduct a skills gap analysis

  • Choose a job title second. Once companies identify the skill gaps they need to fill, they can back-engineer job titles and responsibilities to fit those skills. This skills-first approach improves candidate experience in recruitment because it focuses on finding people to meet business needs — instead of headcount aspirations.

Write clear job descriptions

  • Use simple language. Even if candidates know your industry’s buzzwords, it’s best to keep job descriptions as clear and jargon-free as possible. Many stereotypical job description phrases (like “passionate,” “team-player” and “guru”) are overused to the point of being meaningless (or sounding suspicious).
  • List must-haves (not nice-to-haves) as requirements. Job descriptions with endless lists of requirements turn off candidates (particularly female candidates) who don’t think they meet every single requirement. It’s best to separate your ‘wish list’ traits from ‘must-haves’ to discourage strong candidates from bouncing.
  • Structure your job description to be easy to read. Job ads follow the same writing rules as blog posts and articles. They’re easier to read if they list the most important information first and are full of bullet points, active verbs and short sentences. Here’s some job description writing advice from the U.S. Small Business Administration:
candidate-experience-job-description-writing-advice
Screenshot via U.S Small Business Administration
  • Tell candidates the title of your Hiring Manager, for context. A lot of people leave their jobs because of a bad relationship with their direct manager. It’s best to tell candidates who their manager will be, to help them with their research and give them more context for the seniority and growth opportunities of your open role.
  • Make management responsibilities obvious. If the role you’re advertising for has management responsibilities, make them explicit. ‘Manager’ job titles are in-vogue and don’t always translate into responsibility for direct reports. If your manager-level employees actually have to manage people, let your candidates know.

Make it easy for candidates to apply to your jobs

  • Make your careers page easy to find. Careers pages are often buried in obscure sections of company websites. Make yours as easy to find as possible. Candidates will be grateful for not having to hunt through your sitemap and will recognize that you value your job application process enough to make it front-and-center.
  • Give clear application instructions. Long, complicated application instructions confuse and turn off candidates. To avoid candidates’ dropping out of your application process without completing it, make sure to let them know what they’ll need to submit before they start.
  • Don’t make applicants log into your system to apply. Passwords are terrible. They’re user experience kryptonite. Nobody likes them — especially if they have strict rules for adding symbols, capital letters and numbers. Do your candidates a favor and don’t ask them to create a new one. Let them apply without logging into anything for a better candidate experience. candidate-experience-login-to-apply
  • Offer LinkedIn or resume parsing. Anything that makes the application process shorter and easier for candidates will improve your candidate experience. LinkedIn parsing is a great option for making applications more convenient. Apply with LinkedIn
    Better yet, offer LinkedIn’s ‘easy apply’ option when you post your job to LinkedIn:LinkedIn Easy Apply
  • Make your entire application process obvious, on one page. The easiest way to avoid surprises for candidates, like mandatory portfolio uploads or special answers to questions is to keep your application to a one-page format. This helps candidates prepare everything they need ahead of time, without having to stop in the middle of a multi-page application process (which often doesn’t even have a back-button navigation) to craft an essay or answer additional questions. Workable allows you to place your full application right under your job descriptions, making it easy for candidates to get ready to apply:

  • Keep your application process short and mobile-friendly. The shorter your application, the more user-friendly it is. Shorter applications are easier to fill out on mobile devices and demonstrate that you respect your candidates’ time. The Indeed app offers an ‘apply from your phone’ option for job postings, making it easy for applicants to apply to jobs on the go:

Indeed Mobile Job Application

  • Avoid restricting file uploads to small sizes. If you offer a file upload option for resumes and portfolios, be generous with your file size limit. Some formatted resumes and portfolios are large files, because they showcase high-quality images and artwork. Candidates will feel more positively towards you, and your application process, if they don’t have to compress their file sizes and skimp on their quality standards.
  • Allow for free-response answers and URL links. If you can’t offer large file size limits for file uploads, offer candidates the opportunity to submit URL links to work samples that are too large to upload in PDF format. It’s also a good idea to offer free-response fields for candidates to copy and paste writing samples or add a few more details that they didn’t have an opportunity to cover in other parts of your application form.
  • Make answers ‘required’ only if they’re really required. This saves candidates’ time and can also help speed up the application review process for recruiters and hiring managers, so they can get back to candidates faster. This improves the efficiency of your entire hiring process and returns better time to hire and time to fill metrics.
  • Don’t ask for salary history as a required field. Savvy job seekers know that they shouldn’t answer salary history questions, if they want to maintain the upper hand in salary negotiations. Making current salary a required field, with a drop-down menu or ‘enter numeric values only’ criteria, will annoy these candidates. Asking for salary history also perpetuates the gender pay gap, and is illegal in some states, so you should probably avoid it altogether.Salary history job application
  • Send a confirmation email when candidates’ submit their application. Acknowledging candidates’ applications is a good practice, even if you send a generic thank you email. To stand out and help candidates feel more prepared for interviews, send candidates a copy of their application. This adds an extra layer of personalization to your confirmation email and helps job-seekers keep track of what information they sent you. (Which can be helpful when they’re tailoring their resume and writing unique answers for lots of job applications.)candidate-experience-confirmation-email
  • Avoid candidate reference numbers, use names instead. Sometimes application confirmation emails include cryptic candidate reference numbers. This sends the message that candidates are numbers, not people. It’s best to avoid it. That way, you avoid candidate confusion and keep your communication tone personal.candidate-experience-dont-use-candidate-reference-numbers
  • Do a test run by submitting an application yourself. There’s nothing like user testing to see if things are unclear. Send in a sample application and check to see what your email templates look like, from a candidate’s perspective. It’s also a good idea to ask a colleague to submit a test application, to see if there are any user experience glitches that a fresh pair of eyes can uncover. This is a good way to determine what a great candidate experience looks like.

Related: Frequently asked questions about candidate experience metrics

Follow-up early and often

  • improve-candidate-experience-dont-leave-candidates-waitingSend a rejection email or an interview invite as soon as you can. At Workable, we advocate for a Two Day Rule for positive candidate experience. That’s because the overwhelming majority of candidates who end up accepting interviews and jobs are those who had a response from the employer within two days of applying. Getting back to candidates promptly, with either good news or bad, will set you apart and demonstrate that you value your candidates’ time (which is one of the best ways to improve candidate experience).
  • Message candidates from a human email address. Nothing spells disinterest clearer than a generic rejection message from a careers@company.com email address. Rejection emails don’t sting as much if they come from a human email address. Similarly, interview invites are more inviting if they have a person’s name attached to them.
  • Respond to candidate thank you and follow-up notes. Once your interview process is rolling, you’ll likely get thank you and follow-up emails from candidates after phone screens and in-person interviews. Acknowledging these thank you notes with a reply is the most polite thing to do. It makes candidates feel more appreciated and demonstrates that you’re organized and courteous.

Communicate with (and thank) candidates during each step of the hiring process

  • Talk to people on the phone before asking them to take a test or do an assignment. Assignments are a great way to test candidates’ skills and narrow your choices. But it’s best to talk to people before asking them to commit anymore time to your application process. It makes people more comfortable and helps you scale down the number of people you ask to spend extra time on assignments or tests.
  • Make any test or assignment directions clear and be transparent about your timeline. Asking candidates to audition their work skills by completing an assignment is a significant request that involves a time commitment. You can help candidates feel more at ease if you provide clear instructions and make yourself available to answer any clarification questions they may have. (Any clarification questions candidates ask can help you design clearer instructions in the future.)
  • Thank candidates when they submit assignments or take tests. Thanking candidates for their time and effort is particularly important when they complete assignments or take tests. It’s a good idea to keep track of your deadline for each candidate to submit additional application materials to you, and be ready to send prompt thank you messages once they do.
  • Make the remaining steps of your hiring timeline transparent and keep candidates updated along the way. Silence is a common candidate experience killer — it’s even more anxiety-inducing for candidates if they don’t hear back from employers after an assignment or test round, when they know their skills (or personalities) are being judged. Help to ease the tension with a clear timeline for getting back to candidates, and stick to it.

Learn how Frosch Travel improved candidate experience with Workable:

Give candidates information about what to expect at in-person interviews

  • Send a calendar invite with as much information as possible. Calendar invites eradicate time-zone confusion and make the location of the interview clear.candidate-experience-calendar-invite

Tell candidates:

  • How many interviewers they will be meeting with, who they are and how they will join the interview (i.e., on video stream, etc.)
  • How long you expect the interview to take.
  • What format the interview will take. (i.e., do candidates have to prepare a mock presentation, or expect you to follow a structured interview format?)
  • What your office dress code is. (Pictures from work events can help with this.)
  • How to enter your office building as a visitor. (Should candidates check-in at the reception desk, or with security? Do they need an ID? How long does that process usually take?)
  • Where to park, if your office is located in a busy area.

RelatedStructured interview questions: Tips and examples for hiring

Give candidates your full attention at interviews

Prepare for interviews by:

  • Reviewing your candidate’s profile. (A mobile ATS can help you prepare for interviews on the go by providing in-app links to candidate profiles. And an ATS with a robust calendar integration can add links to candidate profiles right in your work calendar.)
  • Booking a meeting room ahead of time.
  • Creating a list of job-relevant questions.
  • Arranging for someone to be ready to greet the candidate when they arrive.

Then, when it’s time for the interview:

  • Start the interview on time.
  • Offer candidates’ some water or coffee, to feel welcome and comfortable.
  • Explain your interview process to candidates. (Particularly if you’re using a structured interview process or a group interview format.)
  • Avoid multitasking while speaking with candidates.
  • Maintain eye contact as much as possible.
  • Take notes during the interview, or directly afterwards. (If you use a laptop to take notes during the interview, explain what you’re doing. Or, just opt for paper notes instead. Laptops can make candidates feel nervous.)
  • Thank candidates for their time and tell them when you’ll get in touch with them.
  • Don’t schedule something directly after the interview, if at all possible. Give candidates’ time to ask questions, so they don’t feel like they’re being rushed out of your office.

Tell candidates if you’re no longer considering them, as soon as you can

Sending a clear rejection message is much better than giving candidates the silent treatment. The best rejection messages end things on a positive note and offer to provide more specific feedback to candidates, who are often interested in learning from their interview experience with you. Wish candidates well, offer to keep in contact and, if you think they would be a good candidate for future roles, tell them that you will consider them in the future.

If you want to keep certain candidates in mind for future openings, keep track of them

If you tell candidates that you will keep them in mind for future jobs, make sure you have the infrastructure to keep that promise. Applicant tracking systems can help you keep high-potential candidates in mind by providing a searchable candidate database of previous applicants, replete with social media profiles and a detailed history of your interaction with each candidate. You can snooze candidates, set reminders for future dates and use tags to add context to candidates’ profiles that can remind you of their availability and future job interests:

Screenshots via Workable

Be open to giving (and receiving) feedback

Companies are often wary of offering to give specific feedback to rejected candidates, for fear of legal issues. You can address those fears by structuring your feedback carefully. Candidates appreciate specific information about their applications and, if they advance to later stages of the hiring process, they are more likely to expect specific, personalized feedback delivered with candor and kindness. This kind of feedback can help candidates approach their job search in a more strategic way and can help them figure out whether they would like to pursue another job opportunity with you.

It’s also useful to ask candidates to give you feedback. A candidate experience survey can help you structure your questions and keep yourself accountable for improving your candidates’ experience. But, if you ask candidates for candid feedback — be prepared to offer them the exact same thing in return.

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Pre-employment testing: a selection of popular tests https://resources.workable.com/tutorial/pre-employment-tests Fri, 08 Jul 2016 07:41:45 +0000 https://resources.workable.com/?p=5582 Learn the strengths and limitations of the 7 most popular tests and how to best use them in your recruiting efforts. Many companies use graphology (handwriting analysis) when hiring. But graphology hasn’t been proven to predict job performance any more than crystal balls or star signs. So long as companies don’t rely in pseudoscience, pre-employment testing […]

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Learn the strengths and limitations of the 7 most popular tests and how to best use them in your recruiting efforts.

Many companies use graphology (handwriting analysis) when hiring. But graphology hasn’t been proven to predict job performance any more than crystal balls or star signs. So long as companies don’t rely in pseudoscience, pre-employment testing can help them make better hiring decisions.

Of course, you should use pre-employment screening with caution. A well-developed test can shed ample light on candidate fit and suitability. But the wrong test can hurt candidate experience and impede your decision-making.

Here are seven common pre-employment tests that can help you make better hiring decisions:

What are the most common types of pre-employment tests?

The whole hiring process is a test for candidates. But in this context, pre-employment testing refers to standardized tests.

1. Job knowledge tests

Job knowledge tests measure a candidate’s technical or theoretical expertise in a particular field. For example, an accountant may be asked about basic accounting principles. These kinds of tests are most useful for jobs that require specialized knowledge or high levels of expertise.

Limitations

A job knowledge test doesn’t take into account a very desirable attribute: learning ability. A candidate may have limited knowledge but be a fast learner. Or they may know a lot but be unable to adjust to new knowledge and ideas. Plus, there’s always a gap between knowing something in theory and applying it in practice.

2. Integrity tests

The story of pre-employment testing began with integrity tests. They can help companies avoid hiring dishonest, unreliable or undisciplined people. Overt integrity tests ask direct questions about integrity and ethics. Covert tests assess personality traits connected with integrity, like conscientiousness.

If carefully constructed, integrity tests can be good predictors of job performance. Plus, they’re less biased than other tests, as few differences have been spotted between people of different age groups or race.

Limitations

Candidates faking answers is always a concern. Especially with overt integrity tests. If a candidate is asked whether they ever stole something, how likely are they to answer yes? If they did, they’d be (paradoxically) honest enough to tell the truth. Employers should consider the fact that people can repent and change.

Evaluate candidates quickly and fairly

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3. Cognitive ability tests

Cognitive ability tests measure a candidate’s general mental capacity which is strongly correlated to job performance. These kinds of tests are much more accurate predictors of job performance than interviews or experience. Workable uses a General Aptitude Test (GAT) which measures logical, verbal and numerical reasoning.

Limitations

As with any cognitive ability test, practice can improve test takers’ scores. Also, cognitive ability tests are vulnerable to racial and ethnic differences, posing a discrimination risk. Use multiple evaluation methods and don’t base hiring decisions on these tests alone. Just use the results as a guide.

4. Personality tests

Personality assessments can offer insight into candidates’ cultural fit and whether their personality can translate into job success. Personality traits have been shown to correlate to job performance in different roles. For example, salespeople who score high on extraversion and assertiveness tend to do better. The Big five model is popular. Motivation tests are also personality assessment tests, used more frequently by career guidance counsellors in schools.

Limitations

Social desirability bias plays an important role in self-reported tests. People tend to answer based on what they think you want to hear and end up misrepresenting themselves. Make sure the test you choose is designed to catch misrepresentations. Some candidates might also find personality questionnaires invasive, which could hurt candidate experience. So, be careful how and when you use them.

5. Emotional Intelligence tests

Emotional Intelligence (EI) refers to how well someone builds relationships and understands emotions (both their own and others’). These abilities are an important factor in professions that involve frequent interpersonal relationships and leadership. In general, tests that measure EI have some predictability of job performance.

Limitations

People don’t always tell the truth when reporting their own EI abilities. You can ask experts or observers to give their input but be prepared to spend more money and time in the process.

6. Skills assessment tests

Skills assessments don’t focus on knowledge or abstract personality traits. They measure actual skills, either soft skills (e.g. attention to detail) or hard skills (e.g. computer literacy). For example, a secretarial candidate may take a typing test to show how fast and accurately they can type. Other examples include data checking tests, leaderships tests, presentations or writing assignments.

Limitations

Skills assessment tests are time-consuming. Candidates need time to submit work or give presentations. Hiring managers also need time to evaluate results. You can use skills assessments during later stages of your hiring process when you have a smaller candidate pool.

7. Physical ability tests

Physical abilities tests measure strength and stamina. These traits are critical for many professions (like firefighting). So they should never be neglected when relevant. By extension, they’ll help reduce workplace accidents and worker’s compensation claims. And candidates won’t be able to fake results as easily as with other tests.

Limitations

Sometimes physical ability tests may resemble medical examinations that are protected under the Americans with Disabilities Act. If you’re not careful, you could face litigation. You should also allow for differences in gender, age and ethnicity when interpreting your candidates’ results, for the same reason.

Related17 effective candidate sourcing tools

How much should tests count?

Tests are a useful way to sift through candidates, helping you to disqualify people who don’t meet your minimum requirements. But, what happens if a candidate scores exceptionally high on a test? Should you rush to hire them? Well, maybe.

If a candidate meets every other criteria, then a stellar test result could be the final push towards a hiring decision. But relying too much on a score isn’t a good idea. The best hiring decisions consider many aspects of a candidate’s personality, behavior and skills. It’s better to use multiple tests, developed and validated by experts. View the results as one of many dimensions that can influence your hiring decision.

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High-volume hiring: How you can make it work https://resources.workable.com/tutorial/high-volume-hiring-how-you-can-make-it-work Mon, 11 May 2020 13:04:55 +0000 https://resources.workable.com/?p=74907 On a typical morning in the ‘recruiting world’, you pour yourself a cup of coffee, turn on your PC and log into your ATS or email. You quickly go over new applications for open roles and move on to your next tasks. But what if you ran into 200 fresh applications for five job positions […]

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On a typical morning in the ‘recruiting world’, you pour yourself a cup of coffee, turn on your PC and log into your ATS or email. You quickly go over new applications for open roles and move on to your next tasks. But what if you ran into 200 fresh applications for five job positions which must be filled soon – within a month or less? Would you able to retain your daily routine in such a high-volume hiring mode?

High-volume hiring – also known as mass recruitment – refers to filling positions on a larger scale than normal, in a shorter time frame. A business usually needs to hire employees en masse due to rapid growth, new opportunities, and expansion to new markets or regions. Seasonality is also a factor, e.g. in hospitality where demand for new workforce can fluctuate wildly depending on time of year.

For recruiters and hiring teams, managing high-volume hiring can be hard, especially if you’re new to it. To overcome some of the common high-volume recruiting challenges, such as finding top talent promptly with the minimum possible cost, you need to calibrate a well-coordinated hiring process from job posting to onboarding new hires. This is not always a piece of cake, especially when hiring many employees at once for different departments and roles.

In this guide you’ll find bulk hiring techniques and tips for each phase of the recruiting funnel. Pick those that complete your current recruiting practices best to reach your goals without compromising quality and candidate experience.

Plan carefully and make technology your friend

Firstly, whether you are creating a high-volume hiring strategy for future use (see seasonality example mentioned above) or you’re facing urgent hiring needs due to unexpected forces (as happened in healthcare sector during the COVID-19 pandemic) there’s one thing you certainly need to have: A good plan. If you’ve recruited in bulk with your team in the past, get together and comb through all your hiring methods and procedures that succeeded.

A kind reminder; automation and tech will prove to be life-saving – perhaps more now than ever. Use your ATS and other tools to automate time-consuming tasks such as scheduling or communicating with candidates and teammates (e.g. follow-up communication email) to free up time for other more valuable tasks.

With these two handy tips in mind, let’s now move to the core guidelines.

Boost your productivity

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Kick-start your automations

1. Define skills and evaluation process

With urgent hiring needs and lots of applications to choose from for multiple roles, it’s important to understand the value each new employee can bring to your business. That’s why you should thoroughly discuss with hiring managers and team what background and must-have skills the ideal candidates should have before moving to the job posting.

Name the top three role responsibilities and what abilities are necessary to nail them. Ask yourselves; What will the new employee’s KPIs be? What values and strengths are essential to thrive in each job position? After you spot these factors, recall them during the next steps to make sure you attract candidates that fulfill all the essential criteria.

Next, create a plan of how you’ll evaluate applications and candidates, and divide roles among colleagues. Who will conduct the interviews and who will provide feedback for assignments? This will save you lots of time you would otherwise spend communicating back and forth with your colleagues or important details getting lost in translation. With so many activities loading at the same time, it’s easy to lose track of who decides what.

Remember, the more detailed your plan, the more benefits you’ll reap along the way. Try to picture the obstacles you are likely to hit going forward and potential solutions for each, to avoid nasty ‘surprises’.

2. Optimize candidate-facing content

When advertising high-volume hiring jobs, develop your content strategically to attract as many skilled candidates as you can within a set time frame. You can start by optimizing your content: Firstly, make sure to mention job responsibilities and requirements in job ads as thoroughly as you can. Avoid leaving space for loose interpretation; with high-volume hiring jobs, time is precious – you don’t want to waste time trying to explain or re-explain aspects of the job to hopeful candidates.

Plus, describe the company values and culture in the brief so that potential candidates not only have a clear idea of the role, but also of the company, before they apply. Dare to be creative; share interviews of employees describing daily work-life and habits. Finally, include perks and benefits and photos of your latest get-together or event to show what your company is really made of.

If you hire often at scale, optimize your careers page and job descriptions based on Search Engine Optimization rules and design pages that convert. This way, you increase the probability of candidates landing in front of your job openings while searching the web or even individual job boards. You could also make these pages easy to navigate by dividing the distinct roles into categories.

3. Mark your sourcing strategy

Now that you’ve created the ideal candidate profile and you’ve described it in the job ad, and with a polished careers page ready to shine, it’s officially sourcing time. Let’s face it; it’s not easy to find hundreds of suitable applicants through just one platform. You need to scout through different channels and make it easy for candidates to apply in simple steps, with easy-apply and mobile-friendly solutions.

Post on job boards and social media

First off, post job ads on multiple job boards to expand your outreach. Find also niche job boards based on industry to attract targeted candidates (e.g. TeachingJobs for teaching positions in the US). A bonus: diversifying the job boards you’re posting to also leads to a more diverse range of candidates.

Don’t stick to the same ol’s; search candidates through social media like Facebook, Instagram, and more. You can also run high-level social media campaigns targeting suitable candidates based on detailed requirements you’ve set and share this job opportunity with them.

Boost employee referrals

Good people tend to know good people; all you need is to convince your employees to introduce and refer skilled professionals for your roles. This is even more helpful with high-volume hiring when you need to reach out to more candidates in less time. Your employees know your brand and culture and have a stronger idea of who would be a good fit for a role, with the required skills and work ethics that would fit in nicely. Systemize the referring process as much as you can and offer participation incentives to make it more attractive to employees.

Keep your talent pool updated

If high-volume hiring is common for your business, keep your talent pool filled to the brim with potentially good candidates anytime you spot them and you’ll thank yourself later. They could even be candidates you’ve rejected in the past as they did not meet all the criteria at that time – but perhaps they’re a great fit now. You can also use AI-powered solutions to source passive candidates and add them in your talent pool for future (or current) reference.

4. Screen en masse (and efficiently)

To save time when screening tons of applications, use a resume parsing solution to find the relevant applications for you and disqualify the unsuitable ones based on criteria you have set. In this way, you’ll more quickly filter in those applicants who tick all the boxes.

But if you follow the ideal candidate profile method mentioned above, you might trip over your unconscious biases and miss out on great candidates from diverse backgrounds. To avoid this trap, stay open-minded; don’t put overly strict requirements for the application selection phase, but instead focus on finding the silver lining. Sometimes learning capability is a stronger asset compared to experience.

Following up, structure your next screening steps so that they are equal for everyone; ask the same questions and hand out an assignment and/or a pre-employment assessment tool (e.g. a GAT) that will reveal the candidates’ real abilities. Data will always show you a clearer image if you treat them wisely, especially when things are moving fast and you need to hire people as quickly as you can.

Utilize video interviews

When you have many applicants to review in a minimum time frame it’s difficult to organize interviews at your company’s premises or when you’re hiring remotely. That’s precisely when you can make the most of one-way video interviews. Ask candidates to self-record themselves answering the interview questions you’ll submit to them. You can then evaluate them at your own convenience and sync with your colleagues – who likewise are working in their own schedules – to share feedback online later.

Be mindful of the questions you ask; if you’re using an assessment tool and an assignment avoid asking the same questions twice. You’ll not only save time but also learn as much as you can for the candidates before you qualify them for the last round, the interview with the hiring manager/executive.

Move the right people forward, faster

Scaling up? Hiring remotely? Keep your pipeline moving with Video Interviews, a premium one-way screening tool from Workable.

Try video interviews

Secure candidate experience

One of the biggest challenges in high-volume recruiting is maintaining a good candidate experience. When you have to screen people quickly, after rejecting a candidate during the assessment phase you might forget to follow up with them and move on to other more urgent tasks. This can potentially hurt your brand reputation as these candidates may share their opinion, both online in sites like Glassdoor and offline with friends and peers.

It’s important to remember that even rejected candidates are potential strong assets in your talent pool in the future. Don’t get lost in the noise; follow your hiring process steps and candidate experience strategy diligently and reap the benefits in the long run.

5. Automate documentation and onboarding processes

New hire experience is equally valuable to candidate experience. When hiring and onboarding people in bulk, many nuisances will appear; you’ll have many documents to file, lots of questions to answer and many people to train – and each of them should be treated uniquely. Tech automation can help massively with this.

For example, an HRIS system such as BambooHR will help you obtain and organize all hiring documents. Onboarding software such as Click Boarding can help you keep the planning of onboarding activities and trainings in one place and prepare new candidates for success (both tools are integrated to Workable’s own recruiting solution).

Train wisely

When training new hires en masse, don’t forget to make the sessions as personable as possible. Each of them will have their own learning style and pace; apart from organizing skill training sessions, build guides that explain key aspects of the tasks and include Frequently Asked Questions (FAQs) to help them figure out the basics. You could also create buddy or mentoring systems to boost their confidence while they learn how to perform their tasks successfully.

6. Analyze recruiting metrics and repeat

Now that the hard part is over and you’ve finally onboarded new employees, it’s time to reflect and report. Analyze key high-volume recruiting metrics such as source of hire, time to hire, and conversion rate to understand what worked well and what should be improved in the future.

What source did you get the most candidates from? How successful were your pre-screening methods based on candidate drop-out? Understanding these metrics thoroughly will not only benefit your mass recruiting efforts but your hiring as a whole.

Happy hiring!

Yes, happy indeed; as already explained there’s no need to overly stress about high-volume hiring – just make sure you have a rock-solid plan to tackle all challenges. Again, sit down with your teammates, discuss openly and plan your strategy step-by-step. And most importantly, don’t forget to reflect back on your wins and drawbacks when hiring is over – it will definitely contribute to your future high-volume hiring success.

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Diversity on its own isn’t enough: 6 tips to leverage value https://resources.workable.com/tutorial/leveraging-diversity Tue, 10 Aug 2021 13:35:21 +0000 https://resources.workable.com/?p=80836 Despite our best intentions, we do have natural barriers to building diverse teams. Our affinity bias leads us to hire people in our own image, which serves only to confirm our existing perspectives, rather than explore new ones. The needle of diversity is moving too slowly. Perhaps change can be accelerated by showing how diversity […]

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Despite our best intentions, we do have natural barriers to building diverse teams. Our affinity bias leads us to hire people in our own image, which serves only to confirm our existing perspectives, rather than explore new ones.

The needle of diversity is moving too slowly. Perhaps change can be accelerated by showing how diversity can drive extraordinary value. It’s now about determining how to unlock it.

Diversity is more than gender

The dominant focal points for diversity are gender and ethnicity. The deficit in these dimensions is obvious in most organizations, as they’re relatively easy to measure. They’re also well informed by moral, ethical, and social drivers, as much as anything else.

When you consider organizational performance, there is a range of categories you can add to gender and ethnicity that provide an even greater opportunity for unlocking value. Differing perspectives are shaped by people’s sexual orientation, their age, their immigrant status, the industries they’ve worked in, the physical locations they’re in, and even the size of the organizations they’ve been part of. The list goes on.

The more you can adopt the mindset that difference equals value, the more attuned you’ll be to that value when you encounter it in a job interview, a meeting, or a business case.

leveraging diversity

To unlock value, constructive tension is crucial

What’s the point of having a highly diverse team if you can’t draw out the unique experiences, capabilities, and perspectives of each of your people? The challenge for every leader is to create an environment where people feel safe to contribute, to challenge each other, and to debate issues with a view to getting the best outcome – and not simply pushing your own opinions.

Competing against this ideal are two things: our natural tendency to avoid conflict, and our fear of being wrong. But high-performing teams aren’t built on unanimity and consensus. They are built on robust debate, respectful challenge, and fearless honesty.

Build inclusive hiring practices

Creating a safe and equitable workplace starts with hiring. That's why we've developed solutions to cultivate inclusivity and support diversity at every stage of the hiring process.

Build inclusive hiring practices

Six tips for leveraging diversity

Leveraging diversity is most important in two scenarios:

  1. When you’re solving a complex problem.
  2. When you’re making a difficult decision.

These are the points at which you want as much diversity of input as possible. It will help you to avoid groupthink, and consider factors that may not have been identified by a less diverse group.

As most of this type of work occurs in group settings, these six practical tips on leveraging diversity will help you to maximize the opportunities when they present themselves.

1. Qualify the room

Only people who can add value to a decision or problem should be in the room, and this is usually fewer people than you think (or they think). People love having input in an all care, no responsibility way, but that’s not constructive. It slows the process down and adds little value to the outcome.

Get the right people in the room, give them all the information they need to fully contribute to the topic, and create an environment where it’s easy for them to express their views.

2. Don’t speak first

As a leader, it’s important to empower and encourage people to contribute before they have the benefit of knowing your position. Only the most resilient and robust individuals will contradict or offer alternatives to a strong leader, once that leader has shown her hand.

Facilitating the conversation to draw out people’s views and incorporate them into the framework of the discussion will do a lot to unlock diversity, so you don’t want to stymie that in any way.

3. Listen objectively

Listening is a much underrated skill, but one that’s critical to fostering diversity. We naturally tend to discard any information that doesn’t conform to our own world view.

Putting aside your own preferences and viewpoints, and asking yourself a few simple questions will improve your listening skills:

  • What can I learn from this?
  • What am I hearing that I hadn’t considered previously?
  • How can this perspective improve our current position?

When you open yourself to the input of others, you’ll pick up some valuable insights that can only add to the existing conversation.

4. Draw in the quiet ones

Many people don’t like to talk in group forums. They need to learn to, and as a leader you need to teach them how. Although it might be safer and less confrontational to send an email to express their views, people only bring true value when they allow their ideas to be challenged.

When moderating group discussions, call on these people by name. Support them, and show them that their perspectives are valued, and that it’s safe for them to contribute.

5. Show a willingness to shift

When something changes your mind, or improves your understanding of an issue, be explicit about the fact that you’re changing your mind based on their input. This will encourage people to contribute in the future. If you don’t constantly demonstrate a willingness to be convinced of an opinion other than your own, people will stop offering theirs.

Once people can see that their ideas can make a real difference, they’ll be more likely to offer them up. Over time, this will become a key motivator for your people.

6. Encourage robust debate

Respectful, robust debate is the means by which alternative viewpoints are uncovered and challenged. Help your people to become more confident by rewarding them for engaging in this way.

Public praise and one-on-one reinforcement can motivate someone to up the ante in their contribution, because they understand why it’s important and they’re prepared to take a little personal risk to see that unfold.

Without robust debate of alternative viewpoints, people’s input is only of marginal value.

Make performance through diversity your brand

Your ability to liberate people’s talent and experience is the real key to unlocking and leveraging diversity. Ultimately, this becomes a true driver of performance, and a defining characteristic of your team. Results speak louder than anything else, so if you learn to harness the power of diversity to drive better results, people will sit up and pay attention.

Once this becomes part of your culture, it forms an important plank in your employee value proposition. Why would people want to work for you? Because you value diversity in a way that takes the organization to new levels of performance – it’s your brand, after all.

Who wouldn’t want to work in a company like that?

Martin G. Moore is the former CEO of CS Energy. Within five years, he grew earnings from $17 million to $441 million, a compound annual growth rate of 125%. Moore hosts the chart-topping No Bullsh!t Leadership podcast, and his book, No Bullsh!t Leadership, is scheduled to be published in August 2021.

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What is a Google X-Ray search? https://resources.workable.com/hr-terms/what-is-google-x-ray-search Thu, 18 Jul 2019 14:36:44 +0000 https://resources.workable.com/?p=33066 Google X-Ray is a search technique that utilizes Boolean commands on search engines, particularly Google, to yield targeted results. Popular in recruitment, it’s a powerful tool for sourcing candidates. By combining specific words and phrases, recruiters can refine their search to pinpoint candidates with desired qualifications and skills Contents: Examples of information you can find […]

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Google X-Ray is a search technique that utilizes Boolean commands on search engines, particularly Google, to yield targeted results. Popular in recruitment, it’s a powerful tool for sourcing candidates. By combining specific words and phrases, recruiters can refine their search to pinpoint candidates with desired qualifications and skills

Contents:

Google Boolean strings are commands that help you come up with targeted results by applying the so-called Boolean operators, for example AND, OR, and NOT (see the Table below). 

Google X-Ray is popular in recruitment, with Boolean search being a powerful tool for effective candidate sourcing. By putting together specific words and phrases, you can narrow down your search to a limited number of results and spot candidates with the preferable qualifications and skills.

Examples of information you can find using the Google X-Ray search

  • Contact details (e.g. phone number, email address)
  • Resumes and portfolios
  • Employees who work or have worked in a specific company
  • Academic degree and other certifications
  • Candidates from a specific location

What is a search string example on Google?

The Google search string should have all the essential keywords and symbols that’ll bring you accurate results. Here is a command example searching for a physical therapist with a degree in kinesiology:

(intitle:resume OR intitle:cv) “physical therapist” kinesiology (bachelor OR master OR degree) -job -jobs -sample -examples

This search string detects all the resume or CV files (intitle:resume OR intitle:CV) that contain the word ‘physical therapist’ and mention a degree in kinesiology. With the inclusion of the minus sign, you exclude sample resumes and job ads which will give you irrelevant results. To better understand the basic Boolean commands and symbols and build your own Google search string, see the table below:

 

Boolean operators Use Example
AND Results include all keywords linked with AND ‘developer AND android’
OR Results include either keyword or all of them ‘android OR mobile’
Minus symbol/- Excludes a keyword from your search (Mention without a space before the unwanted term)  -sample
Brackets () Group multiple search strings and set priorities ‘Project (manager OR coordinator)
Quotation marks “” Search for an exact phrase (Consider keywords in quotation marks as a whole word) “Customer service”
-site: Exclude a website from the search -site:pinterest.com

 

If you want to gain a thorough understanding of X-Ray search techniques to craft your own Boolean search strings, read our tutorial on Boolean search for recruiters 

Also, visit our library of Boolean search cheatsheets.

Want more definitions? See our complete library of HR Terms.

More resources:

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COVID-19 big shifts: The workplace will stay remote controlled https://resources.workable.com/stories-and-insights/remote-workplace-big-shifts-covid-19-new-world-of-work-survey Fri, 11 Sep 2020 12:47:12 +0000 https://resources.workable.com/?p=76252 In this chapter, we address the following questions: How many workers worked remotely before COVID-19? How many workers are working remotely during COVID-19? How many businesses plan to make the remote workplace permanent? What are the biggest paradigm shifts due to COVID-19? How do the COVID-19 paradigm shifts differ by industry? COVID-19 isn’t just a […]

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In this chapter, we address the following questions:

  • How many workers worked remotely before COVID-19?
  • How many workers are working remotely during COVID-19?
  • How many businesses plan to make the remote workplace permanent?
  • What are the biggest paradigm shifts due to COVID-19?
  • How do the COVID-19 paradigm shifts differ by industry?
The future’s ours to determine

COVID-19 has shifted the way we work – and some of it, permanently. Our New World of Work survey found a great deal of uncertainty about the road ahead, but that’s not necessarily a bad thing.

Learn more in our in-depth report

COVID-19 isn’t just a health pandemic – it’s also a social and economic pandemic in that it has significantly impacted how people and businesses operate.

Shift to a remote workplace

The majority of respondents (68%) reported that, prior to the COVID-19 crisis, a quarter or less of their employees worked remotely. Just 11.2% of businesses reported that three quarters or more of their workers operated in a virtual environment before the crisis hit.

Approximately how much of your workforce operated remotely before the COVID-19 crisis?

And now? A significant portion of respondents (nearly 60%) said at least three quarters of their staff currently operate in a remote working environment.

Right now, approximately how much of your workforce is currently working remotely?

The stark difference between these two graphs (pre-COVID and current COVID environment) indicates that COVID is a major catalyst in moving to remote, and that this change was very sudden. It also tells us that many companies hit the ground running in that shift – in many cases, literally one day to the next.

Shift to the remote workplace is permanent

When asked about a permanent shift to a remote workplace, 41.3% of respondents said they will move at least some positions to a virtual environment, and an additional 9% said they will be fully remote after COVID. Just over one-fifth (21.9%) said they will not permanently move any positions to remote.

Is your business considering a more permanent shift to remote work?

Remote work and distributed teams led by and far in a list of predicted paradigm shifts post-COVID, with a full 71.1% of respondents citing that shift as a new standard. This is well ahead of other options including rules around physical distancing, more tech adoption, and updated workplace design.

Which do you think will be the top three most significant changes?

“Remote jobs will increase. Companies will adapt to remote working patterns; this will be the new normal even with the invention of a vaccine. As people become used to working from home, meeting physically will be only a matter of necessity.” – Survey respondent

Of those businesses considering a more permanent shift, one-third (33.3%) of respondents said that they plan to move half or more of their workforce to remote going forward. Another 40.8% said they will move 26% to 50% of their workforce to a remote workplace environment.

If your business is considering a more permanent shift to remote work, how much of your workforce will be moved to remote going forward?

The difference in the pre-COVID remote work numbers and post-COVID plans – and the large number of businesses who moved some or all their workforce to remote during the crisis itself – tells us that COVID-19 not only is a significant catalyst in shifting to remote, but also heavily impacts future plans around remote work.

Of course, each business has their own unique experience in this shift. Three potential stories are:

  • Businesses were already planning to move some of their workforce to a remote environment for a variety of reasons (economics, logistics, engagement, etc.), and COVID-19 merely expedited those plans (for example, Twitter);
  • Businesses were considering remote as a possibility, but not as a priority until COVID-19 hit; or
  • Businesses did not think remote was feasible or even a good idea, but changed their perspective when forced to operate in that environment by COVID-19.
Go remote with Workable

Ensure a great new hire experience with our recruiting solution and its seamless integrations with onboarding tools and HRIS providers like BambooHR.

Start your remote hiring

Numbers differ across industries

Although remote work was the most popularly predicted paradigm shift across all respondents in our survey, those in the healthcare sector say rules around physical distancing (63%) and tech/digital adoption (59.3%) will be as significant as remote work (also 59.3%) as major changes going forward.

And those in education tagged changes in the physical workplace as their second-most popular choice after remote work.

Which do you think will be the top three most significant changes? (categorized by top four industries)

Still, remote work is the clear leader in terms of paradigm shift. This tells us that, regardless of industry, remote work is here to stay.

Want to learn more? Navigate to:

Want to read it all in one place? Check out the full report here.

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21 HR tools designed for growing companies https://resources.workable.com/tutorial/hr-tools Thu, 10 Aug 2017 17:40:15 +0000 https://resources.workable.com/?p=21510 Finding HR software that meets your company’s individual needs is tricky – options are abundant and each software has its merits. To aid your search, we assembled a few promising tools for some of the most important HR techniques, like recruiting, performance management, employee training and employee engagement. Streamline your recruiting Recruiting is a multi-layered […]

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Finding HR software that meets your company’s individual needs is tricky – options are abundant and each software has its merits. To aid your search, we assembled a few promising tools for some of the most important HR techniques, like recruiting, performance management, employee training and employee engagement.

Streamline your recruiting

Recruiting is a multi-layered function that calls for a variety of HR software. Here are some tools to support your recruiting process:

With candidate screening

  • HireSelect® by Criteria Corp: A testing platform that provides online pre-employment aptitude, personality and skills tests. These tests are designed by Harvard psychologists and help you assess candidates more objectively with quantifiable data.
  • Plum.io: A tool that uses screening surveys and behavioral science to match candidates with hiring teams and roles. Plum.io helps you shortlist candidates and interview applicants using structured behavioral questions.

Related: Recruiting tools and techniques for modern HR teams

With video interviewing

  • HireVue: A video interviewing platform that supports standardized interviews and uses machine learning to predict future performance. This tool also enhances your employer branding efforts with features like branded videos and landing pages.
  • Spark Hire: A video interviewing platform for conducting one-way or live interviews. Each video is recorded so you can review it at a later time with your team. You can also create branded videos and schedule interviews efficiently.
Move the right people forward, faster

Scaling up? Hiring remotely? Keep your pipeline moving with Video Interviews, a premium one-way screening tool from Workable.

Try video interviews

With sourcing and applicant tracking

Related17 effective candidate sourcing tools

With more objective hiring

  • GapJumpers: A platform where you can conduct blind interviews with qualified candidates for tech and design roles. Not knowing what candidates’ look like or what their gender is can help your hiring teams focus on job-related criteria.
  • Interviewing.io: A technical interviewing platform where candidates can practice interviewing with companies anonymously. Blind interviews help candidates perform better and showcase their skills.
  • Codility: A tech recruiting platform that supports coding challenges and online technical interviews. Use Codility to create tests, evaluate candidates’ code and connect with the best programmers.

Other options for effective recruiting: eSkill, Interview Mocha, Montage.

Support performance management

Performance appraisal software can be a stand-alone solution or part of an integrated HR Information System (HRIS). Stand-alone products can have broader functionality, but make sure they integrate with other HR tools you use. Here are a few cloud-based, dedicated platforms:

  • 15Five: A platform that fosters communication focusing both on performance and employee engagement. Managers can ask employees questions, run short polls, comment on answers and set objectives. Their “weekly check-in” function helps managers monitor employee morale too.
  • Small Improvements: A performance management platform that facilitates continuous feedback and goal-setting on top of a customizable performance review process. This tool’s “Praise a Coworker” function helps create a culture of trust.
  • Trakstar: A tool that provides flexibility in setting up your performance evaluation process. You can design custom forms for reviews and different workflows for each team or department. Real-time reporting and feedback features help keep everyone in the loop.

Other options for performance management: Impraise, Spidergap, WideAngle.

Workable is the leading ATS for ambitious companies. Sign up for our 15-day free trial and start hiring better people, faster.

Monitor training and learning

Corporate training involves training employees, customers and partners. You can create courses, monitor progress and organize training activities with a Learning Management System (LMS):

  • iSpring Suite and iSpring Learn: iSpring Suite is a PowerPoint-integrated tool to help you build eLearning courses. iSpring Suite has a free version with limited capabilities, while their paid, cloud-based version offers a large content library. iSpring Learn helps you organize and monitor your training programs.
  • Matrix LMS: A cloud-based platform that facilitates communication between learners and includes authoring tools for creating courses. Matrix LMS also has gamification options to encourage learning and helps you track progress and apply scores.
  • TalentLMS: A cloud-based system for building trainings reusing old content or finding new content on the Web. You can also create your own eLearning portal with customizable logos and themes. TalentLMS has gamification options and lets you create lesson paths to facilitate learning.

Other options for Learning Management: Bridge, Docebo, Litmos.

Measure employee engagement

Asking for employee feedback builds trust and can result in many positive changes in your company. Recognizing and rewarding feedback is good for morale. Here are a few tools to survey and reward your employees:

  • Bonusly: A tool for employee recognition. Bonusly uses “micro bonuses” – small pieces of recognition that come from peers and managers for a job well done. Employees can use their micro bonuses to get rewards from a custom catalog.
  • Culture Amp: An app that provides a library of customizable surveys created by a team of organizational psychologists. You can send surveys and benchmark results across organizations similar to yours.
  • TINYPulse: An app that helps you survey employees and identify trends through a metrics dashboard. Employees can submit any suggestions they have anonymously, upvote their colleagues’ suggestions and praise their peers.

Other options for measuring employee engagement: BriqMotivosity, Officevibe, VibeCatch.

Keep all functions in one place

Fully-fledged HRISs support your HR needs by providing a range of tools. At a minimum, they offer a centralized employee database, payroll and benefits administration, timekeeping, onboarding and compliance reporting. Most HRISs integrate with other tools, so you can also take advantage of the flexibility and added features of a stand-alone product. Here are a few HRISs to consider:

  • BambooHR: HR software that focuses on onboarding, tracking time off and maintaining records and a complete employee database. Other features include applicant tracking, performance management, HR reporting and Bamboo Payroll™.
  • Namely: A complete system that provides employee database, payroll and benefit functions. Namely’s talent management features include custom performance reviews and effective orientation processes.
  • UltiPro: A comprehensive HRIS that links performance management to related functions, like compensation and succession management. Other UltiPro functions include timekeeping, workforce analytics and business intelligence.

Other effective HRISs: ADP Workforce Now, Kin HR, Staff Squared, Workday.

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Recruiting costs FAQ: Budget and cost per hire https://resources.workable.com/tutorial/faq-recruitment-budget-metrics Fri, 15 Sep 2017 13:54:42 +0000 https://resources.workable.com/?p=23915 Here are frequently asked questions and answers about recruiting costs to help you plan your budget, monitor your cost per hire and optimize your spending: What is cost per hire? Cost per hire is the average amount of money you spent on making a hire. This metric is useful when you are creating or tracking […]

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Here are frequently asked questions and answers about recruiting costs to help you plan your budget, monitor your cost per hire and optimize your spending:

What is cost per hire?

Cost per hire is the average amount of money you spent on making a hire. This metric is useful when you are creating or tracking your recruiting budget. For example, if you plan to hire 100 people in a year, and your cost per hire is $4,000, you can estimate a total spend of $400,000 for recruiting. You can compare annual cost per hire over several years to spot any significant changes.

How do you calculate cost per hire?

The Society of Human Resource Management (SHRM) collaborated with the American National Standards Institute (ANSI) to create a standard formula for calculating cost per hire (CPH):

Calculating cost per hire formula
Formula to calculate cost per hire

(Note: all of these variables should refer to the same time period.)

What is time to hire?

What should be included in recruiting costs?

Internal recruiting costs are organizational costs and internal expenses, like recruiters’ salaries and money you spend on your referral program.

External recruiting costs refer to every expense you pay outside of your company, like job board fees, agency fees and costs associated with a background check service.

What’s a good benchmark for cost per hire?

A recent survey by the Society of Human Resource Management (SHRM) found that the average cost per hire is just over $4,000. This number is the average across all the companies SHRM surveyed.

However, several factors may affect each company’s individual average. For example, cost per hire depends on hiring volume. The more people you hire, the lower your cost per hire will be. This is because some fixed costs can be spread out over a larger number of hires. Also, some roles and industries (e.g. engineering) have longer time to fill and the accumulated costs of a longer hiring process result in higher costs per hire.

Depending on the size of company and industry, a good benchmark is a value between $3,000 and $5,000.

Report and improve upon your hiring process

Track, share, and improve your hiring process with real-time recruiting analytics from Workable.

Try our reports

What’s a good benchmark for recruiting costs?

Recruiting costs depend on each company’s needs. A good way to approach recruiting costs is to begin by creating a detailed budget while keeping your average cost per hire in mind. Afterwards, measure recruiting costs using a spreadsheet or an Enterprise Resource Planning (ERP) system that tracks expenses and ensures they don’t exceed budgeted amounts.

It’s best not to obsess over recruiting costs. If higher costs translate into better people for your team, your investment is worthwhile.

What should be included in a recruiting budget?

Think about what you usually spend on recruiting. Creating a detailed list of possible recruiting costs will help you create an accurate spending plan. Here’s a list with common elements to include in a recruiting budget:

  • Job boards fees. What you pay job boards to display your job openings.
  • Candidate assessment costs. Fees for companies that offer pre-employment tests or coding challenges.
  • External recruiter expenses. Money spent to pay individual recruiters, recruiting agencies or staffing firms.
  • Employer branding efforts. Funds spent on events related to recruiting, like campus recruiting days and careers fairs.
  • Careers page costs. Expenses that include the setup, maintenance and redesigning of your careers page.
  • Internal recruiters’ costs. Often the highest recruiting line item, this includes recruiters’ salaries, benefits and travel expenses.

Also add any other expenses related to recruiting, like referral program bonuses, travel reimbursements for candidates and Applicant Tracking System (ATS) costs.

How do I calculate my recruiting budget?

You can calculate your recruiting budget in two ways:

  • Use your average cost per hire. Calculate it by adding the actual recruiting expenses from last year and divide by the number of hires you made. Then, multiply your average cost per hire by the number of hires you plan to make this year.
  • Add all projected internal and external costs. For example, imagine you plan to hire 50 people next year. If you decide that you need 50 job listings on three different job boards, you can multiply each job board’s fee by 50 and then add all three numbers to get the total projected cost of job boards.

What’s a good benchmark for a recruiting budget?

Use your cost per hire as a benchmark for your recruiting budget. If your industry’s average cost per hire is $3,000, try to keep your own around this value. Don’t let a higher cost per hire scare you though. It might mean you’re investing more in effective recruiting techniques. If your quality of hire and other metrics are consistently strong, your investment is worth it.

More Recruiting Metrics FAQs:

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Tips for making a job offer to a candidate https://resources.workable.com/tutorial/making-job-offer-candidate Thu, 29 Mar 2018 12:07:21 +0000 https://resources.workable.com/?p=30805 The process of making a job offer to a candidate may appear simple at first glance: you create the offer letter, ask management to approve and send it to candidates. But each of these require time, effort and a good deal of coordination and care. Here are a few tips that will help you optimize […]

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The process of making a job offer to a candidate may appear simple at first glance: you create the offer letter, ask management to approve and send it to candidates. But each of these require time, effort and a good deal of coordination and care.

Here are a few tips that will help you optimize your job offer process:

Cover important job details before you start hiring

Your offer letters should include information like job title, compensation, benefits and expected start date. The start date depends on the candidate’s availability, but you could agree upon all other factors beforehand. This way you will be able to send the offer as quickly as possible to losing candidates to another opportunity.

Discuss details with hiring managers when you open the requisition. Here are some questions to ask:

  • Who does this role report to? The hiring manager and team leader may not always be the same person.
  • What is the pay range for this position? Draw from your company’s pay structure for this information.
  • What will the final compensation package depend on? You may decide to offer a higher salary to candidates with more experience or education.
  • Will we offer any bonuses with this position? Discuss other compensation, like commissions, bonuses and rewards.
  • What kind of benefits will we offer? For example, you might offer stock options to senior roles and training opportunities to other positions.
  • How many days should we wait for a candidate to accept our offer? Ideally, candidates won’t take more than a couple of days to accept, but you might extend this period if needed.

You may need to revisit all these if your finalist decides to negotiate, but using your initial factors as a reference helps speed up the process once you have found your best candidate.

Accelerate the acceptance

Speed up executive sign-off and get candidate signatures faster with Workable offer letters, templates, approval workflows and built-in e-signatures.

Try our offer letters

Make a job offer over the phone first

Recruiters send written offer letters to candidates upon request of the hiring manager. This means that even if the candidate rejects the offer, recruiters would still have gone through the process of creating a letter and getting approvals.

Anticipate this by extending a job offer to a candidate over the phone first. Candidates get the chance to bow out (e.g. if they accepted another offer) or verbally accept your offer. Ask hiring managers whether they would like to extend the offer themselves, since they are the ones who have met the candidates and will probably be the new hire’s manager. But, even if recruiters are the ones to extend the offer, it will save them a lot of time if the candidate withdraws from the hiring process.

Use effective offer letter templates

An offer letter template can save valuable time when preparing offers. All you—or members of your hiring team— need to do is to fill in placeholders with information specific to each position. And, a well-formulated template will help you make sure you hit all the important points of the role and welcome all new hires with the right tone. We’ve drafted this template which is available to use and can be easily modified to suit your company:

Dear [first name],

We are pleased to offer you a job as a [role title] at [company name]. We think that your experience and skills will be a valuable asset to our company.

If you accept this offer, you will be eligible for the following, in accordance to our company’s policies:

  • Annual gross salary of $[total annual salary] paid in [monthly or semi-monthly] installments by check or direct deposit
  • Up to [percent]% of your annual annual gross salary as a performance bonus
  • Standard benefits including:
    • [vacation days number] days of annual paid time off
    • [sick days number] days of sick leave
    • Medical and dental insurance
    • 401k/retirement plan
    • Flexible working hours
    • Tuition reimbursement for career development courses
    • Childcare
    • [more benefits]

To accept this offer, sign and date this letter as indicated below and email it back to us by [date].

Your expected hire date will be the [date]. Your immediate supervisor will be [supervisor’s name].

We look forward to welcoming you to our team. Feel free to call [recruiter’s name] if you have any questions or concerns.

Sincerely,

[Sender Name]

Signatures:
___________________________________________________
Company Representative (Sign)
___________________________________________________
Date

___________________________________________________
Applicant (Sign)
___________________________________________________
Date

Speed up the job offer approval process

How many people usually need to approve an offer letter before you can send it to candidates? Some companies have many layers of approvals, including HR, CFOs, CEOs and other executives. While the time you spend to go through each of these layers might make sense for senior positions, it could be counterproductive for others.

Aim to keep the number of needed approvals to a minimum. Ideally, recruiters would get confirmation only from the person responsible for the position’s budget—most often the department head. The C-suite or VPs will usually have pre-approved the recruiting budget when formulating the company’s hiring plans. If possible, arrange a quarterly or semi-annual meeting with those leaders to keep your plans updated. This way, you will have a better understanding of salary ranges for future positions before they open. When you’re ready to make an offer, you can draw from the approved salary ranges.

Automate the offer approval process

Extending job offers to candidates without an automated system is time-consuming when:

  • There are a lot of back-and-forth emails with team members to make sure they approve an offer letter.
  • You want to ensure your offer letter is error-free, engaging and on-brand.
  • You need to track candidates’ answers and negotiation requests.
  • You want a quick and clear overview of who has taken action and who hasn’t, so you are able to follow up with team members or candidates.
  • You need a system to keep all information in one place for easy reference.

Workable helps you overcome all these challenges through its offer letter feature that simplifies the entire process. This helps you:

  • Upload your offer templates into the system and save them for future use. There are two useful templates to create:
    • The email you send to candidates to inform them you’re extending an offer. Choose from a list of variables to include in your template, like ‘candidate name’ and ‘position.’ These variables are placeholders in your email and will be automatically replaced with information that matches each candidate.
    • The formal offer letter that includes all the job details, which needs to be signed by candidates. Upload your own offer letter template and customize it in Workable. Include a list of important variables as placeholders, like ‘salary’, ‘direct manager’ and ‘offer expiration date.’ When the time comes to create a new offer, add the relevant data for each candidate in the provided boxes and Workable will automatically replace the placeholders in the formal document.
  • Set offer letter approvers. Workable will notify them to approve and sign your offer letter. After the letter is approved, Workable automatically sends it to the candidate.
  • Speed up the process by enabling e-signatures from team members and candidates.
  • Easily track rejections from team members and candidates who can also add comments explaining why they rejected the offer letter.

Finding the right candidate is tough, so streamlining your job offer process ensures you have everything you need to hire fast. Templates, approval workflows and e-signature capabilities facilitate effective and timely communication, helping you offer positive experiences that compel your best candidates to join your company.

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What is employee retention? https://resources.workable.com/hr-terms/what-is-employee-retention Thu, 29 Aug 2019 21:04:47 +0000 https://resources.workable.com/?p=33365 Employee retention is often expressed as a statistic; the percentage of employees that remain in a company for a fixed time period (e.g. a quarter). To measure it, use the following employee retention rate formula: Content: What is an employee retention strategy? Reasons why employee retention is so important for an organization But, as an […]

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Employee retention is often expressed as a statistic; the percentage of employees that remain in a company for a fixed time period (e.g. a quarter). To measure it, use the following employee retention rate formula:

Content:

Employee retention rate formula:

employee retention formula

What is an employee retention strategy?

Employee retention strategies are practices an organization follows to retain its staff (e.g. through compensation, policies, benefits, office perks, etc.). A company’s main intent when planning those strategies is to minimize employee turnover, in other words, the number of employees that leave a company during a certain period. 

Even though a small turnover rate can be healthy depending on the nature of each industry, higher percentages can be expensive both in terms of money and time. Replacing an employee can be expensive, costing approximately 6 to 9 months salary based on the position. Losing highly performing employees can also impact team productivity and employee morale, as it requires adjustments to the daily functioning and workflows of a department or team – particularly if the departing employee is a manager or higher.

Reasons why employee retention is so important for an organization

These are the most important benefits of effective employee retention strategies:

  • Sustained productivity flow: Professionals who work for long periods in an organization add significant value to the company. They understand the company’s vision at a deep level and know well how to fulfill their role’s expectations. Plus, they have acquired all the important skills needed to effectively complete tasks on a daily basis.
  • Reduced company costs: Retaining skilled and reliable employees is financially beneficial for an organization. Scouting, recruiting, and onboarding new staff is expensive and time-consuming, with the average expenses reaching $14,936 and average replacement time of 94 days. With lower employee turnover costs, companies have more funding to invest in other parts of the business.
  • Reduced training time: Long-term employees are highly trained and feel confident to carry out their daily responsibilities. They have built effective communication channels with their manager and colleagues and know how to deliver their projects on time. New employees require training and time to adapt to the new environment and its requirements, which can strain team productivity temporarily.

But, as an employer, how do you retain employees?

Having explored the employee retention definition and its importance, let’s look at which areas most companies usually focus on when crafting employee retention strategies and programs:

  • Compensation and benefits: You can attract a good candidate by offering them a competitive salary and basic benefits (e.g. health insurance, discounts for wellness programs), but that’s often not enough incentive for them to stick around. Rewarding employees based on their performance with pay raises, bonuses or thoughtful gifts vividly shows that you acknowledge their efforts and the value they bring to your company. 
  • A nice working environment: When organizing your company’s office, remember that it will be your employees’ ‘second home’. Many companies offer free snacks and lunch to employees, along with other perks to improve life at the office and increase employee wellbeing. They also organize team-building activities to support healthy relationships in the workplace, both with teammates and team leaders. New additions to organizational policies, such as telecommuting, also highlight the company’s care to embrace employee work-life balance. 
  • Training and career development: Offering learning and training opportunities is also a huge motivator for employee retention. Employees can acquire new knowledge by attending interesting seminars and courses to develop professionally. It’s normal for long-term employees to want to experiment with new methods and specializations. It shakes up well-worn routines and motivates them to develop further in their roles.
  • Clear communication: When you share important information with your employees, for example, pay-raise schemes or a new job task, make sure that you explain all the important details clearly and refer to relevant policies if possible. Employees might get confused with ambiguous messages and expectations and find it hard to respond accordingly. Craft useful documents and policies and distribute them to the staff in order to avoid such hazards.

Wondering how to retain employees? See our tutorial on how to create an employee retention program.

Want more definitions? See our complete library of HR Terms.

See also:

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What are the types of diversity? https://resources.workable.com/hr-terms/the-types-of-diversity Fri, 05 Jul 2019 13:20:26 +0000 https://resources.workable.com/?p=33012 Diversity in the workplace refers to the variety of differences among people in an organization. It encompasses cultural, racial, religious, age, gender, sexual orientation, and disability differences. Embracing this diversity is essential as it fosters creativity and innovation, benefiting both the organization and its employees1. Based on the standard diversity definition, the types of diversity […]

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Diversity in the workplace refers to the variety of differences among people in an organization. It encompasses cultural, racial, religious, age, gender, sexual orientation, and disability differences. Embracing this diversity is essential as it fosters creativity and innovation, benefiting both the organization and its employees1.

Based on the standard diversity definition, the types of diversity in a social context are theoretically infinite: they encompass every characteristic that appears with variations among a group of people (such as hair or eye color). But usually, when it comes to workplaces, there are seven types of diversity we pay attention to.

Contents

Here’s a list of the different types of diversity in the workplace:

  • Cultural diversity
  • Racial diversity
  • Religious diversity
  • Age diversity
  • Sex / Gender diversity
  • Sexual orientation
  • Disability

Here’s a breakdown of these forms of diversity:

Cultural diversity

This type of diversity is related to each person’s ethnicity and it’s usually the set of norms we get from the society we were raised in or our family’s values. Having different cultures in the workplace is more common in multinational companies.

Race diversity

Race has to do with a person’s grouping based on physical traits (despite the dominant scientific view that race is a social construct and not biologically defined). Examples of races are Caucasian, African, Latino and Asian.

Want to learn more?

Our comprehensive study on DEI at work, based on nearly 800 responses from HR and business professionals, is packed with insights and real actionables to boost your DEI strategy.

Read our report on DEI in the workplace

Religious diversity

This type of diversity refers to the presence of multiple religions and spiritual beliefs (including lack thereof) in the workplace.

Age diversity

Age diversity means working with people of different ages and, most importantly, generations. For example, millennials, GenZers and GenXers can coexist in the same workplace.

Sex / Gender / Sexual orientation

Sex and gender can be used in the traditional sense of male and female employees. For example, you may sometimes hear the term “gender balance” used by companies trying to achieve a 50-50 balance between employees who identify as male and employees who identify as female. But, as gender is increasingly redefined, the term “gender diversity” may be more appropriate, since there are multiple variations in gender and sexual orientation.

Disability

There are various types of disabilities or chronic conditions included here, ranging from mental to physical. Companies often make reasonable accommodations to help people with disabilities integrate into the workplace, such as installing ramps for wheelchairs or providing mental health support. Some companies also adjust their hiring process to make sure it’s inclusive.

Protected by law

The characteristics corresponding to these forms of diversity are protected by law in many countries: these “protected characteristics” are attributes that companies shouldn’t take into account when making employment decisions (especially adverse decisions, like terminating employees or rejecting job candidates). For example, you mustn’t decide to reject an applicant for a job simply because they’re Asian, female or a person with disabilities.

Conversely, it’s good practice to strive to have all these diversity categories in your workforce by eliminating biases and using affirmative action plans.

Additional types of diversity

Apart from protected characteristics, there are other important types of diversity, too, like:

  • Socioeconomic background / Class diversity
  • Education
  • Life experiences
  • Personality
  • General worldview / opinions

These are characteristics that are more intangible than protected characteristics, but it’s equally useful to take them into account inside the business context.

Why is diversity important?

The business case for diversity has been thoroughly laid out for years. If every team member has the same backgrounds, attributes or perspectives, their team might not be as creative and successful as it could. Homogeneity deprives teams from healthy conflict that brings innovation and progress.

How do we reap the benefits of diversity? It starts with getting rid of harmful biases when making employment decisions.

See more on the definition of diversity and biases.

Want more definitions? See our complete library of HR Terms.

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What is telecommuting? https://resources.workable.com/hr-terms/what-is-telecommuting Fri, 02 Aug 2019 13:17:20 +0000 https://resources.workable.com/?p=33239 Telecommuting refers to employees working from their own homes or other remote locations, connecting with coworkers via online platforms. While some telecommute full-time, others do so on specific days or occasions. You might have heard that an increasing number of employees telecommute. But, what is telecommuting? Also known as ‘telework’ or ‘work from home’, telecommuting […]

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Telecommuting refers to employees working from their own homes or other remote locations, connecting with coworkers via online platforms. While some telecommute full-time, others do so on specific days or occasions.

You might have heard that an increasing number of employees telecommute. But, what is telecommuting? Also known as ‘telework’ or ‘work from home’, telecommuting is an arrangement that allows employees to work away from the company’s offices. 

This telecommuting definition refers to working from an employee’s own home, but also includes remote work from suitable and secure workspaces, such as libraries or other private premises. Some employees telecommute full time, while others have the chance to telecommute certain days per week or on special occasions (e.g. during pregnancy, health issues, etc.). 

Content:

Telework is becoming more and more popular recently as, for a great many jobs, the majority of resources and tools needed to complete daily job activities are online. Telecommuters connect with their coworkers via online platforms and visit their offices occasionally if needed. 

Here are a few examples of popular telecommuting jobs: 

Despite the rising popularity of work-from-home opportunities offered by employers, telecommuting is not an option for every type of job. There are job duties that require physical contact – for example, counseling, welcoming guests or meeting with customers. Usually, people who work as Office Managers, Security Guards, Sales Associates, etc. aren’t able to telecommute. 

The pros and cons of telecommuting

Many companies increasingly craft work from home policies recognizing the benefits of telecommuting. These are the most important ones:

  • Telecommuting boosts productivity. An employee’s home is a quieter place, allowing them to focus on the task at hand for longer periods. Employees also feel comfortable at home and this may boost their efficiency.
  • Telecommuting increases general well-being. Work from home enables more flexible scheduling and a better work-life balance. Commute often increases stress levels as it exposes people to extra noise and fatigue. Allowing people to work from home reduces these effects and adds to overall productivity. Also, if employees come down with a cough or other contagious symptoms, they can choose to work from home so as not to infect others in the office. 
  • Telecommuting reduces material and environmental costs. Telework saves some office costs (such as the costs of lunches or free snacks) and may reduce the environmental impact of commuting (e.g. car fumes). 
  • Telecommuting increases employee retention. Most employees who telecommute are happier at their jobs and less likely to change companies. This is because they feel more autonomous, less stressed on a daily basis, and overall trusted by their managers.

But, there are two sides to the coin. Telecommuting has drawbacks, too, both for employees and employers:

  • Telecommuting might affect productivity. Employees may sometimes find it hard to set clear boundaries between job duties and other responsibilities (e.g. taking care of children, cooking lunch) that occur when they telecommute. This means that they might get distracted from job tasks, which has a negative effect on their productivity.
  • Telecommuting can create a feeling of isolation. Some employees may feel left out when they are away from their office since interaction with their colleagues is limited. They may feel they’re missing out on the chit-chat and fun during breaks. These feelings of isolation might have a negative effect on morale and performance.
  • Telecommuting may cause problems with communication. Relying only on technology to communicate with managers and co-workers can be challenging at times, no matter how tech-savvy a company is. Employees might miss out on important information that is vital in understanding a project or incident. Differences in time zones can also create problems. 

Despite the disadvantages, many telecommuters discover effective ways to remain productive. For example, some create small workspaces in their house with limited distractions or complete their personal errands before the start of their working hours.

Having explored the definition of telecommuting and its pros and cons, we can conclude that telecommuting adds good value to the labor world. It has created many flexible working opportunities, both for employees and employers, with better work-life balance. By preparing a detailed work from home policy, companies and workers will be able to reap the benefits of telecommuting and avoid blockages in productivity or effective communication. 

If you are interested in creating telecommuting job opportunities in your own company, check out our work from home policy.

See also our comprehensive library of company policies.

Liked this “what is telecommuting?” definition? Check out more HR terms.

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Recruiting yield ratios, explained https://resources.workable.com/tutorial/recruiting-yield-ratios-recruiting-metrics Wed, 14 Sep 2016 06:49:58 +0000 https://resources.workable.com/?p=6509 How can companies know if their recruitment process works well? They can avoid leaving the answer to chance by using a few useful recruiting metrics. When used correctly, recruiting analytics can tell you many things. For example, they could let you know whether your external recruiting efforts are paying off. Or, they could reveal diversity and meritocracy […]

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How can companies know if their recruitment process works well? They can avoid leaving the answer to chance by using a few useful recruiting metrics. When used correctly, recruiting analytics can tell you many things. For example, they could let you know whether your external recruiting efforts are paying off. Or, they could reveal diversity and meritocracy problems.

Recruiting yield ratios are some of the most important recruiting key performance indicators (KPIs). Yield ratios are usually used to measure how many candidates were hired from a total number of applications. But, their usefulness can expand beyond that to reflect every stage of the hiring process and source of hire.

What are recruiting yield ratios?

DEFINITION
“Yield ratios show what percentage of candidates pass from one stage of the hiring process to another.”

Calculate a recruiting yield ratio

recruiting yield ratios formula
How to calculate recruiting yield ratio

Yield ratios show the efficiency of your hiring process. Here’s an example based on our default hiring pipeline:

A company received 240 applications for a specific position. From these applications, only 120 passed from resume screening to screening calls. Then, 30 were given an assignment. Only 15 were invited to an interview. Five went through to an executive interview. One received an offer. Here’s a recruitment yield pyramid visualizing this hiring process:

recruiting yield pyramid
Recruiting Yield Pyramid

Calculate, compare and act on recruiting analytics

Yield ratios in recruitment and selection are often useless as lone percentages. Companies need a continuous process of analyzing data and comparing HR metrics across time. This can help them draw better conclusions.

The more yield ratios decrease over time, the more efficient your process becomes. In the example above, imagine that you interview 10 candidates (instead of 15) in the first interview round, out of the 30 who received an assignment. This signifies a decreased HR yield ratio – only one third (instead of half) of the 30 candidates passed through to an interview, saving your interviewing team a lot of time and effort.

Note that decreasing the number of candidates who pass through each stage shouldn’t decrease quality of hire. It should just mean that you’re employing better screening techniques. Also, when you want to measure the quality of a particular source, e.g. an external recruiter, passing more candidates from the ‘application’ to the ‘screening call’ phase could be a good thing. It could mean that this particular recruiter brings in a lot of good candidates.

The recruitment yield pyramid above could also represent expected ratios when hiring for a specific position. Looking at the pyramid, you can see that 240 applicants will probably result in one hire. This means that if you want to hire three new people, instead of one, for a role (e.g. if you’re expanding your customer support team), you’ll probably need three times as many candidates (720 applicants).

Using this estimate, you’ll be able to guess that, if half of your average time-to-fill has passed and you’ve only received 500 applications, you’ll probably need to rethink your job advertisement or sourcing strategies. The same goes for each stage of the hiring pipeline; if you see that you’ve given an assignment to just 50 people, instead of 90, it might be a good idea to go back and re-evaluate some candidates to improve your time-to-hire.

Report and improve upon your hiring process

Track, share, and improve your hiring process with real-time recruiting analytics from Workable.

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Yield metrics can also help you figure out whether your recruitment strategies and sources are effective. For example, you could assess an external agency’s services as a candidate source. Imagine you received 200 resumes from an agency and only 5% of them passed through your screening call phase. This low yield could signify a problem. You might need to communicate more clearly with your external agency about position requirements. Or, maybe, the agency’s audience just isn’t right for you.

You could also compare recruitment ratios from different sources like recruitment agencies, employee referrals and job boards to see which source is most effective for you. For example:

recruiting yield ratios table

By exploring the meaning behind recruitment yield ratios, you can build a more efficient recruiting strategy. If for example, your yield ratio of qualified hires from pay-per-click job boards is consistently better than your yield ratio from recruiting agencies, that’s something to look into.

Delving deeper into yield ratios

Yield ratios can give you an in-depth picture of your hiring process when they’re analyzed according to certain criteria.

For example, imagine that you calculate the gender ratio for new hires. You find that 20 percent of your total new hires are women. You could perform the same kind of calculation for minorities. For example, you could find that employees of a particular race only make up 1 percent of new hires.

Why is that? Do your job ads discourage female applicants or minorities? Do you advertise in the wrong places? Or, are hiring biases undermining your interview process?

Yield ratios can give an indication of the truth. Let’s break down the numbers. Imagine that out of 240 applicants, 110 are women and 130 are men. These numbers seem relatively balanced. You have an indication that your job ads are probably gender neutral.

Then, you go to the next phase. You could calculate the yield ratio for people who passed through resume screening to the screening call phase. Imagine that, out of the 120 who made it to the screening call stage, 30 were women. The yield ratio would be 27.2% for women and 69.2% for men. One explanation could be that women applicants were simply not as qualified for this position as men. Yet, research shows that women are less likely than men to apply to a position if they don’t meet all job requirements. This fact, along with your low yield ratio, could indicate that there might be a bias problem in your resume screening phase. Hiring teams can tackle these kinds of hiring biases by opting for anonymous interviewing platforms or using tools that conceal candidates’ photos and names when screening resumes.

There are many ways to play around with metrics. Each ratio gives you a hint at something, whether good or bad. If you interpret ratios carefully, and act on solving problems, you’re more likely to make your process fair and efficient.

Note that it’s best to calculate yield ratios per position, or seniority level. For example, in aggregate, you may have favorable minority yield ratios. But you might find minority candidates are well represented in low-level positions, while your executive team is all-white-male.

How do I collect recruiting yield ratio data?

Spreadsheets might be fun at first, when data is limited. But, if you want to monitor annual yield ratio trends in detail, you’ll need a more efficient approach. An Applicant Tracking System (ATS) could help you collect and store detailed data and reports.

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Hiring process FAQ: A guide to structured recruitment https://resources.workable.com/tutorial/faq-hiring-process Fri, 23 Jun 2017 13:29:07 +0000 https://resources.workable.com/?p=16904 The hiring process involves various stakeholders, methods, tools and metrics. Understanding how it works is the first step toward hiring great employees. Here are some frequently asked questions about the hiring process and tips on how to make your hiring more effective: Structuring the hiring process What are the typical steps in the recruiting process? […]

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The hiring process involves various stakeholders, methods, tools and metrics. Understanding how it works is the first step toward hiring great employees.

Here are some frequently asked questions about the hiring process and tips on how to make your hiring more effective:

Structuring the hiring process

  • What are the typical steps in the recruiting process?
  • How should we manage hiring process workflow?
  • What is a hiring process flow chart?
  • Should I customize the hiring process for specific roles?
  • What are the steps in the job offer process?
  • How many candidates should I have in the candidate pipeline?

Hiring timeline

  • What is the average time to fill?
  • How long should the hiring process be?
  • How long are candidates typically on the market?

Hiring teams

  • Who should be involved in the hiring process?
  • Who should manage the hiring process?
  • What steps in the hiring process do recruiters manage?
  • What steps in the hiring process do hiring managers oversee?
  • What steps in the hiring process does HR manage?

Hiring process costs

  • What is the average cost per hire?
  • What is the cost of unfilled positions?
  • What is the cost of a bad hire?

Rejecting candidates

  • What is the best way to reject a job applicant?
  • What is the best way to reject a job candidate after an interview?

Effective hiring tools

  • What tools can I use to evaluate candidates?
  • What tools can I use for interview assessments?

Improving the hiring process

  • What are some ways to make the hiring process more efficient?
  • What tools can I use to improve the hiring process?
  • How can I build a more effective hiring process?

Candidate experience

  • How does the hiring process impact candidate experience?
  • What is a good benchmark for application process length?
  • What is a good benchmark for average interview process length?
Streamline your hiring process

Want to learn how an applicant tracking system can help you hire better, faster and more cost efficiently? Find out with Workable, the world's leading ATS.

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Structuring the hiring process

What are the typical steps in the recruiting process?

The hiring process begins when a company identifies the need to fill a position and ends when a candidate accepts a job offer. The typical steps of the recruitment and selection process vary depending on the role and company. But, most hiring teams build their hiring process around these four stages:

  1. Planning. Hiring managers usually need to get the job opening approved as part of a hiring plan before posting the job ad. They should also discuss the recruiting budget for their position, prepare the job description and assemble their hiring team.
  2. Attracting candidates. This stage involves any action hiring teams take to fill their hiring pipeline with qualified candidates (e.g. candidate sourcing, job advertising and asking for referrals.)
  3. Selecting candidates. The most important part of a candidate screening phase is the interview. Screening calls, job application reviews and pre-employment tests help ensure that hiring teams interview the best candidates.
  4. Offering the job. If all goes well, this process involves drafting and sending a job offer email to your desired candidate, who accepts it. Sometimes though, candidates may choose to negotiate their offers or reject them outright.

Learn more about codifying the basics of your hiring process in our employee handbook template.

How should we manage hiring process workflow?

Using emails and spreadsheets to manage all aspects of the hiring process isn’t efficient. If you hire in low volumes, then project management tools are a good option. For example, tools like Trello help you see the hiring workflow as a series of steps and assign tasks to your hiring team.

If you hire often and manage multiple hiring teams, consider investing in an Applicant Tracking System (ATS.) An ATS gives you a full view of every step of the process and each team member’s actions and feedback.

RelatedHow to maximize user adoption of your ATS

What is a hiring process flow chart?

A hiring process flowchart is a visualization of recruiting steps and how they connect. A flowchart is a good way to communicate your recruitment policy in a concrete and memorable way to both hiring teams and candidates. For example, you could use a flowchart to present recruiting steps to hiring managers. Here’s a basic example of a snapshot of the hiring process:

Hiring flowcharts can get more complex if you add more actions, decisions and phases, as well as different stakeholders (e.g. recruiters, candidates) and recruiting tactics (e.g. internal hiring.)

Should I customize the hiring process for specific roles?

Different roles require different hiring stages. Candidates for senior positions face multiple interviews and tests before getting hired, while entry-level candidates usually face much simpler hiring processes.

Yet, customizing shouldn’t be overly flexible, since:

  • Most hiring processes share some elements. Asking hiring managers to create their own processes from scratch may be counterproductive.
  • Recruiters who are involved in multiple hiring pipelines may have trouble keeping track of all the different steps, if there’s no consistency between roles.
  • Recruiters can find it challenging to consolidate metrics from lots of different hiring processes.

Try to find the balance. Give hiring teams a set of general steps and workflows to choose from for specific roles or types of roles (senior, junior, developers etc.) A recruitment policy or hiring flowcharts can be useful. If you’re using an ATS, you will already have a basic pipeline in place that your hiring teams can modify when needed.

What are the steps in the job offer process?

When you find your best candidate, it’s time to make them an offer they will want to accept. As a best practice, ask HR about a position’s salary range and benefits before you start advertising the role. To extend a job offer:

  1. Call the candidate to extend a verbal job offer. This step isn’t always necessary. But, it leaves a positive impression on candidates and may save you time on crafting an offer letter, if they reject your offer. Keep the call brief and then follow up with the formal offer letter through email.
  2. Craft a job offer letter. The job offer letter includes salary and benefits, but also important elements of the position (e.g. official title, start date, who the person in this position reports to and where it’s located.)
  3. Address candidate concerns and negotiation conversations. If candidates have last-minute concerns about the role, answer their questions. If candidates want to negotiate, arrange a meeting with HR and your hiring team to discuss. While it’s preferable to make your best job offer right from the start, you may still have some room to offer more to your best candidate.
  4. Begin the post-offer process. Ask candidates who have accepted your job offer to send personal details to HR so they can prepare the candidate’s contract. Create an onboarding plan to welcome your new hire properly. If your new hire’s start date is months away, create a plan to keep in touch. Send a New employee welcome email.

How many candidates should I have in the candidate pipeline?

To determine how many candidates you should have in your candidate pipeline, track your qualified candidates per hire metric. This metric shows the number of candidates who make it past the first stage of your hiring process. If you don’t have enough of your own data yet, use your industry’s benchmarks to determine whether you receive enough candidates:

Qualified per hire (job function) US average UK & Ireland Rest of Europe Rest of world
Customer Service 24 23 17 20
Engineering 40 26 29 49
Healthcare 15 14 7 15
Human Resources 63 50 30 42
Information Technology 40 28 32 41
Marketing 53 39 40 46
Product Management 55 46 40 56
Sales 35 32 32 25
Other 26 25 28 26

Recruitment benchmark data on qualified candidates per hire via Workable.

Hiring timeline

What is the average time to fill?

The Society of Human Resource Management (SHRM) reports an average time to fill (the time it takes to make a hire after a position opens) at 42 days across industries. Workable’s Benchmark tool, which gathers data from thousands of customers, presents time to fill information categorized by industry and location. For example, the average global time to fill in Engineering is 59 days.

Keep in mind that other companies may not calculate time to fill the same way as you do. Also, having a higher time to fill than other companies doesn’t necessarily mean that their recruiting process is more effective. Track time to fill internally and compare over time for better benchmarking.

How long should the hiring process be?

The average hiring process is 42 days long, according to the Society of Human Resource Management (SHRM.) Other studies report an average of 27 working days. Your industry’s average time to fill is a good benchmark for your hiring process timeline. If you take less time to fill a position than your competition, it could mean you reach the best candidates first. Go to lengths to make your hiring process more efficient, but don’t rush your hiring process or give in to “panic hiring.”

How long are candidates typically on the market?

The most qualified candidates are usually off the market in 10 days. An executive candidate, who’s more likely to be sourced or receive multiple offers, may be on the market for even fewer than 10 days.

Keep in mind though that passive candidates, who are usually already employed, are a huge portion of the market. By reaching out to them and building relationships, you will fill some positions faster. And according to LinkedIn’s recent survey, almost all of them want to hear from a recruiter.

Hiring teams

Who should be involved in the hiring process?

The main players in the hiring process are the hiring manager and his/her recruiter. They make most decisions and should have a good working relationship. But, other stakeholders also offer valuable input:

  • Team members. The hiring manager’s team may participate in some stages of the process (e.g. as members of an interviewing panel.) Team members can both evaluate candidates for culture fit and can show candidates your company’s collaborative environment firsthand.
  • Talent Acquisition team. Employing sourcers or recruiting coordinators helps make the hiring process more efficient. These professionals free up a recruiter’s time to dedicate to building relationships with candidates and communicating with hiring managers.
  • External recruitment firms. In some cases, hiring a recruitment agency to take up a few stages of the hiring process or bring in qualified candidates may be worthwhile.
  • Senior management. Senior executives could talk to candidates during the final interview. They may spot an issue that eluded the hiring team, or help select the best among the finalists.

Who should manage the hiring process?

Hiring managers direct the hiring process as they are the ones to:

  • Set requirements.
  • Evaluate candidates.
  • Make the final hiring decision.

Recruiters are the coordinators of the hiring process and undertake tasks hiring managers may not have time for. But most importantly, they are there to move the process along and advise hiring managers when they need help making a decision.

What steps in the hiring process do recruiters manage?

Recruiters:

  • Review and post job ads.
  • Source candidates (e.g. social media recruiting.)
  • Take up administrative tasks (e.g. scheduling interviews.)
  • Conduct preliminary screenings (e.g. screening call.)
  • Close candidates (e.g. begin the job offer process.)

Though these are typical recruiter responsibilities, a good recruiter takes their role a step further. They act as advisors to hiring managers, track metrics to improve the hiring process and “own” the candidate experience.

What steps do hiring managers oversee in the hiring process?

Hiring managers are in charge of every step directly related to the role. They may:

  • Screen resumes. Often, recruiters don’t have enough specialized knowledge to screen candidate applications. For example, a generalist recruiter is probably less effective at screening developers than a hiring manager with coding experience.
  • Interview candidates. Hiring managers conduct main interviews and they assemble an interview panel when necessary.
  • Prepare and review assignments. Hiring managers may choose to give candidates work assignments (e.g. coding or writing exercises.) They also review and evaluate candidates’ work.

Hiring managers should have complete visibility into each step of the hiring process.

What steps in the hiring process does HR manage?

HR employees:

  • Review and approve vacancies. Approving requisitions may be the job of an executive or a finance director in companies that don’t have dedicated HR departments.
  • Check and confirm job offers. Hiring teams check with HR about compensation and benefits they plan to offer new hires. HR also prepares contracts and keeps new employee records.

Hiring process costs

What is the average cost per hire?

A recent survey by the Society of Human Resource Management (SHRM) found that the average cost per hire is about $4,100.

However, several factors may affect each company’s individual average. For example, cost per hire depends on hiring volume. The more people you hire, the lower your cost per hire will be. This is because some fixed costs can be spread out over a larger number of hires. Also, some roles and industries (e.g. engineering) have longer time to fill and the accumulated costs result in higher cost per hire.

Depending on the size of company and industry, a good benchmark is anywhere from $3,000 to $5,000.

What is the cost of unfilled positions?

An open position represents both actual costs and lost revenue. Costs may pile up if you hire a freelancer to do the job or pay overtime to hourly employees to cover extra work. Each position generates revenue. If it remains vacant, the company misses out on that revenue.

There are ways to do complex calculations of the cost of unfilled positions, depending on the role. If you have enough data, liaise with the finance department to settle on how to calculate costs of unfilled positions.

Keep in mind that a vacant position has significant intangible costs too (e.g. lost productivity or reduced quality of customer service.)

What is the cost of a bad hire?

One bad hire costs companies $17,000 on average, according to a Careerbuilder survey. To determine how a particular bad hire affects your company, look into:

  • Compensation costs of your bad hire until they leave your company.
  • Recruiting costs associated with this hire (e.g. background checks, job postings, screening tests.)
  • Training and onboarding costs for this hire and their replacement.
  • HR costs (e.g. relocation expenses, severance pay.)
  • Time lost to correct issues with your hire’s work.
  • Lost productivity and reduced team morale.
  • Potential customer complaints.
  • Lost revenue.

Also, bad hires in executive positions can affect your company’s overall strategy and operations, resulting in long-term business costs and lost revenue. To avoid bad hires, invest in improving your recruiting process.

Rejecting candidates

What is the best way to reject a job applicant?

Sending a message to acknowledge a candidate’s application is good practice. And you can easily send a short bulk rejection email to all job applicants you disqualify using your Applicant Tracking System’s in-built email templates.

Before applicants meet the hiring manager for a formal interview, their interaction with the hiring team is limited. So, you probably don’t need to personalize your rejection message. Send a simple email to let them know they won’t be moving forward. Tell them how long you will keep their resume on file and encourage them to apply to future open positions. Customize a template to save time or use your ATS’s default emails.

What is the best way to reject a job candidate after an interview?

Candidates who interviewed with your hiring team and met you in person expect a personalized and considerate rejection message. Since people may feel uncomfortable being rejected over the phone, email is a good choice. Use a template to save time but make sure you craft a highly-personalized email. Here are some tips:

  • Be brief and direct. Write one sentence at the beginning of your email to let candidates know you won’t be hiring them. Make sure your email won’t be misunderstood.
  • Adopt a positive tone. Don’t use negative phrases like “you were so close” or “you’re not a good fit.” If possible, add a sentence or two about what you liked about the candidate in general.
  • Offer to give feedback. Most candidates want to know how they did during an interview, so offer to give them more specific feedback. There are a few simple rules for offering constructive feedback that won’t jeopardize your employer brand or invite legal trouble.

Effective hiring tools

What tools can I use to evaluate candidates?

Depending on the position, here’s a selection of tools to evaluate candidates:

What tools can I use for interview assessments?

Use effective tools when interviewing candidates to help you make faster and better hiring decisions. These tools could take the form of software, useful techniques or resources. Here are examples:

Interviewing tool Benefits
Video interviewing software
  • Lets you interview remote candidates without having to fly them in.
  • Can record interviews for reference later in the process.

Example tools: HireVue, SparkHire, InterviewStream

Structured interviews
  • Are more objective than unstructured interviews.
  • Help hiring teams combat biases.

Tools to structure interviews: interview scorecards, behavioral interview questions

Interview question templates
  • Help you avoid asking leading questions.
  • Assist in crafting questions appropriate to the skills and role you’re hiring for and the hiring stage you’re in.

Sample interview questions: leadership interview questions, third-round interview questions, interview questions for Ruby Developers

Improving the hiring process

What are some ways to make the hiring process more efficient?

A more efficient hiring process moves candidates through the pipeline faster. Here are a few ideas to streamline your recruiting:

  • Use software to your advantage. Software helps you organize and oversee your hiring process with less effort. Recruiting software keeps your candidate database updated and organized, makes administrative tasks easier and facilitates collaboration within hiring teams. Other software, like video interviewing (e.g. HireVue) or testing platforms (e.g. Codility) help you evaluate candidates.
  • Build up your recruiting team. If your company’s sole recruiter has too much on their plate, your hiring process is probably more time-consuming and cumbersome than it should be. Consider hiring more recruiters, a recruiting coordinator or an external recruiting service.
  • Discuss details before you advertise a job. Often, time is lost during the hiring process clarifying important details about the role. To avoid this, discuss the job duties, requirements, salary ranges and hiring stages right from the start.
  • Create a candidate database. Relying solely on new applications may slow down your hiring process and give your hiring teams extra work. Before you advertise, consider candidates you interviewed in the past and search for them in your candidate database.

What tools can I use to improve the hiring process?

The right tools can help you build a more effective hiring process. These tools (whether they are technology, methods or resources) may save you time, help you evaluate candidates better and enhance candidate experience. Here are a few examples:

  • Software. Applicant Tracking Systems (ATS) keep all data and hiring steps in one place. Other useful tools are project management software (e.g. Trello), assessment platforms (e.g. HackerRank), interviewing tools (e.g. HireVue) and blind hiring software (e.g. GapJumpers.)
  • Templates. Personalizing your messages to candidates is effective, but your don’t have to start from scratch. Modify templates to reach out to passive candidates, schedule interviews and send job offers.
  • Checklists. Checklists are concrete and easy to manage. They help your hiring team prepare for the entire hiring process or one stage (e.g. interview, onboarding.) By using checklists, you will remember important steps.
  • Surveys. Craft surveys asking candidates and hiring teams for feedback on their experience of your hiring process. That way you can discover where to improve. You can use a tool like SurveyMonkey or Typeform to create effective surveys.

How can I build a more effective hiring process?

Use tools and methods to make the process more efficient and attract qualified candidates. Here are a few ways to revamp your hiring process:

  • Revise your job descriptions. Job descriptions are your first official communication with job applicants. Simple, concrete and attractive job ads encourage qualified candidates to apply to your jobs.
  • Draft a recruitment policy. Companies often leave the mechanics of the hiring process up to each individual manager. This translates into time lost when recruiters and hiring managers try to organize their hiring. Draft a recruitment policy to clarify details of your hiring process and provide advice.
  • Shift to structured interviews. Structured interviews are more effective than unstructured interviews. They are a good way to avoid bias and confusion in the hiring process.
  • Track the right metrics. Data can help you make the hiring process more efficient. Extract quantifiable insight from your recruiting process (e.g. time to fill, candidate experience scores, cost per hire) to identify weaknesses.
  • Train hiring teams. Even experienced managers will benefit from interview training. Arrange for in-house seminars, workshops or other educational options to build managers’ interviewing skills.
  • Build your employer brand. Your employer brand plays a big role in attracting qualified candidates. For example, a well-designed careers page can persuade candidates to apply to your job openings.

Candidate experience

How does the hiring process impact candidate experience?

The hiring process is important in shaping candidates’ impressions of your company. Candidate experience involves various elements:

  • Communicating with candidates. One common candidate complaint is that they never hear back from companies they applied to or interviewed with. Candidates want to stay informed about the status of their application and the hiring process.
  • Being consistent about the role. Often, candidates advance through the hiring process only to find out the position differs from what was advertised. Companies should represent the position accurately in a job ad (e.g. location, title.)
  • Treating candidates well. Candidates appreciate small details: like short wait times in a company’s lobby, clear building access directions and being offered a glass of water before their interview starts.
  • Providing a glimpse into life at your company. During the hiring process, candidates are evaluating your company. They want to meet hiring managers and recruiters who are knowledgeable, pleasant and present a positive image of their workplace. Address all these elements to ensure candidates are happy with their experience applying to your company.

What is a good benchmark for application process length?

Applications that can be filled out in less than five minutes attract more applicants. Sixty percent of candidates will abandon lengthy applications and thirty percent of candidates won’t spend more than 15 minutes filling out forms. Let candidates upload their resume and cover letter and ask them to answer only a few qualifying questions.

What is a good benchmark for average interview process length?

Interviews may last from 15 minutes (screening call with recruiter) to several hours (e.g. group interviews) depending on the format and role. A typical interview takes around 45 minutes to an hour. But several factors influence interview length. For example, the length of unstructured interviews may vary because interviewers might ask each candidate a different number of questions.

Try to keep your interview process about an hour long. If you’re hiring for more senior roles, it can be fruitful to exceed this limit to discuss important issues. But, no matter the length of an interview, make sure you ask effective questions and make your candidates feel comfortable.

The post Hiring process FAQ: A guide to structured recruitment appeared first on Recruiting Resources: How to Recruit and Hire Better.

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What is a hostile work environment? https://resources.workable.com/hr-terms/what-is-hostile-work-environment Mon, 01 Jul 2019 14:10:44 +0000 https://resources.workable.com/?p=32977 A hostile work environment is one where serious instances of harassment and discrimination occur based on protected characteristics such as race, color, religion, sex, age, and disability. This unwelcome conduct becomes potentially illegal when it’s pervasive enough to create a significantly negative work atmosphere. The hostile work environment definition refers to two elements: the legality […]

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A hostile work environment is one where serious instances of harassment and discrimination occur based on protected characteristics such as race, color, religion, sex, age, and disability. This unwelcome conduct becomes potentially illegal when it’s pervasive enough to create a significantly negative work atmosphere.

The hostile work environment definition refers to two elements: the legality and the well-being of the workplace. To make sure you have a happy and productive workplace, you need to define a hostile work environment by looking at both angles.

Contents:

The legal definition of a hostile work environment

According to the law in the United States:

A ‘hostile work environment’ is a workplace where there are serious instances of harassment and discrimination against protected characteristics such as race, color, religion, sex and pregnancy, national origin, age (40 or older), disability or genetic information.

More specifically, this type of unwelcome conduct is potentially illegal when it’s severe or pervasive enough to result in creating a hostile work environment.

The Equal Employment Opportunity Commission (EEOC) indicates that “petty slights, annoyances, and isolated incidents (unless extremely serious)” aren’t considered illegal. This means that an employee might be able to file a successful lawsuit if they face unwelcome, discriminatory conduct (e.g. racial slurs) on a regular basis, but they might not be able to win a legal battle about a single off-hand insult.

Note that neither Workable nor the author provide legal advice. Always consult an attorney for legal matters.

The well-being of a workplace goes beyond laws

Based on the hostile work environment definition above, not every unpleasant workplace can result in legal trouble. If your colleagues steal another colleague’s lunch, gossip about that colleague’s personal life, play a cruel prank on a colleague or make a single sexist joke, you have some hostile work environment examples that are probably not illegal. But, consider that:

  • Any kind of unwelcome conduct, whether illegal or not, makes people feel unsafe and unhappy. Apart from the ethical concerns, tolerating unwelcome conduct can reduce employee productivity, engagement and retention, and also affect the company’s employer brand.
  • Victimization and harassment against people in the workplace, even if they’re not on the basis of protected characteristics, lay the foundation of unlawful behavior. For example, if someone gets away with making disrespectful or inappropriate comments against their colleagues, they might decide to attempt more severe conduct, too.

So, in that sense, we can broaden the meaning of hostile work environment to go beyond legality:

A hostile work environment is any workplace where at least one reasonable employee feels disrespected, humiliated or ignored, and these feelings can be detrimental for work relationships and business results.

If you suspect that someone bullies, offends or victimizes others, or if you’ve been the recipient of this conduct, step up and take measures against this behavior, whether it’s reporting to HR, talking directly with the offender or taking other appropriate actions. This will not only be important for the well-being of your workplace, but it’s also simply the right thing to do.

Learn more about the hostile work environment definition and find out ways to recognize and deal with a hostile work environment in our guide.

Want more definitions? See our complete library of HR Terms.

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How to manage your internal hiring and job posting process https://resources.workable.com/tutorial/internal-hiring-recruitment Tue, 30 Jan 2018 21:04:07 +0000 https://resources.workable.com/?p=30511 An internal job posting is a job opening made available to existing employees within a company, as opposed to a public posting. It can be a powerful tool for employee retention, as data shows that internal mobility leads to longer employee tenure and better employee engagement and productivity. Investing in employee development to fill open […]

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An internal job posting is a job opening made available to existing employees within a company, as opposed to a public posting. It can be a powerful tool for employee retention, as data shows that internal mobility leads to longer employee tenure and better employee engagement and productivity.

Investing in employee development to fill open roles is a growing trend. Your current employees are qualified, know your company well and are already a culture fit, so looking among them for your next great hire makes sense.

Here’s why you should consider internal hiring and how to do it right:

The benefits of internal recruitment

External recruiting helps you fill company-wide skills gaps and enhance company culture, but internal recruitment should be part of your strategy too. This is because hiring internally helps your company:

  • Boost retention. Actively recruiting internally sends a message to employees that you care about their professional development. This helps build a culture of trust, which in turn increases engagement and encourages employees to remain with your company.
  • Hire quicker. Screening calls and executive interviews aren’t always necessary when hiring internally because recruiters and managers can find out about employees’ performance and track records easily. This minimizes the number of hiring stages that candidates go through, speeding up your recruiting process.
  • Shorten onboarding times. Everyone needs time to settle into their new jobs, but current employees have a head start: they are already acquainted with your company culture and processes and may have even met your team members before.
  • Save money. Recruiting internally doesn’t involve costs like job board fees, sourcing costs or payments to hiring agencies. In fact, research has shown that external hiring may cost 1.7 times more than internal hiring.
Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

How to recruit internally

First, arrange a meeting with the internal hiring team to determine:

  • Job duties/ requirements. Whether you are opening a completely new role or trying to fill a recently vacant position, make sure you have a concrete job description in place.
  • Recruiting strategy. Decide whether you will post externally and internally at the same time or internally first. If you’re hiring for completely new roles (e.g. opening a new department), it’s unlikely you will have many qualified internal candidates. In this case, it’d be best to post externally and internally simultaneously.
  • Deadlines for internal applications. If you plan to post the job externally too, make sure to set a deadline for internal applications so as not to delay your hiring process.
  • Hiring stages for internal candidates. For example, you may decide that shortlisted internal candidates should go through only one interview with the hiring manager or hiring team.

Once you’ve settled the basics, begin your internal recruitment process.

Internal job postings

  • Write an internal job ad: The list of requirements and job duties that are used in external job descriptions should remain the same. But since you’re posting this job internally, you don’t usually need to describe your company or its mission and culture. Instead:
    • Describe the department. Say what the department does and what its main mission is. Describe what the team is working on presently and what they plan to work on in the future. Also, explain how the open role fits inside this team and who the new hire will work with more often. Here’s an example:

“Nick, Zoe and Bruce – our product marketing team – bring attention to our products and persuade potential customers to sign up for trials. We are preparing to participate in several trade shows and host a number of in-house events. We need a new event coordinator to keep us organized and help us meet our goals.”

    • Emphasize the benefits. Much like sourcing emails to external passive candidates, your internal job ads should aim to entice the most qualified internal candidates. Give them reasons to want to move from their current roles. For example, if this new role involves bonuses or other perks, let candidates know.
    • Provide details for the application process. Explain how employees can apply. Ensure the process is easy and simple. For example, avoid lengthy application forms. Also, let internal candidates know what the next step would be if they get shortlisted. Guarantee that their application will remain confidential.
  • Communicate the open job. To make sure that your job ad will be seen by your entire company, try to communicate it in as many ways as possible. Here are common methods:
    • Post the job ad on your company’s intranet.
    • Include the job ad in the company newsletter.
    • Put up hard copies of the job on bulletin boards.
    • Send a company-wide email to all employees.

Sending an email is more personable and ensures most employees will see that there’s an opening. Since this email doesn’t need to be personalized to its recipients, use a template to save time.

How to ensure internal recruitment works

Support your internal hiring strategy by:

  • Making internal transfers easy.
  • Creating a company culture that promotes employee development.

Both these factors influence how successful your internal hiring is. If you overly restrict internal transfers, your best internal candidates may not be able to apply. And, if managers are more focused on keeping employees on their teams instead of helping them grow, they may unwittingly hinder your internal recruitment efforts.

So, here are a few things you could do:

Create a flexible internal transfer policy

It’d be a good idea to place very few restrictions on internal transfers and only when necessary for reasons of fairness. For example, it makes sense to prohibit employees from being transferred to a position where they would have relatives as direct reports. Conversely, prohibiting employees from switching roles unless they have the consent of their manager may be counterproductive. If they are the best candidate for another position, it’s to the business’ best interest to permit their transfer.

Also, ensure your internal transfers can be done quickly through minimal paperwork. If your current process is cumbersome, ask your HR team to meet and discuss what changes are needed.

Keep in mind that managers sometimes resist internal transfers because they don’t want to lose good team members. But, this attitude may cause resentment among employees who want to transfer and they may end up leaving the company altogether. To address this issue, make it a point during managers’ trainings or meetings to explain:

  • How internal mobility benefits the company.
  • How teams can be happier and more engaged when they are encouraged to grow within the company.

Build an effective process for internal referrals

If you have an Applicant Tracking System (ATS), you can easily ask for referrals for different jobs. Clarify that employees are able to refer both external and internal candidates. Each time you post a job:

  • Send an email to all employees reminding them that they can refer colleagues who could be qualified for the position.
  • Send a separate email to managers, encouraging them to refer team members who they believe are ready for the next step in their career.

Looking for help to manage the hiring process? Start a free trial with Workable to establish an employee referral program and collaborate with your hiring team.

Have a succession plan in place

Succession plans resemble internal pipelines that show which employees are ready to fill jobs when they become vacant. HR has the responsibility of building and updating these plans taking into account current and future business needs, as well as skills and potential of employees.

When building succession plans, involve managers as much as possible. This process will encourage them to think about the career paths of their team members and invest in getting them ready for different roles.

Also, training programs go hand-in-hand with succession plans. Make sure all employees have adequate resources and direction to learn new skills and develop professionally. Meet with department heads to discuss training budgets and ask managers to discuss training opportunities with their team throughout the year.

Communicate your approach to internal hiring

After you have put all appropriate policies in place, make sure that they don’t collect dust. Communicate your processes through various means like company newsletters or emails from senior management. Show that you value internal mobility by announcing and praising internal hires via email. In short, let employees know with both words and actions that you want to see them grow within your company.

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6 talent assessment methods to use for recruiting in your company https://resources.workable.com/tutorial/talent-assessment-methods-for-recruiting Wed, 22 Jan 2020 13:08:28 +0000 https://resources.workable.com/?p=68724 Let’s say you’ve got two good candidates in front of you: both with strong resumes and successful phone screens. They’re both fully qualified. But, who’s the best between them? Does a red flag exist about their ability to do the job that you haven’t seen yet? And what if it wasn’t just two candidates, but […]

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Let’s say you’ve got two good candidates in front of you: both with strong resumes and successful phone screens. They’re both fully qualified. But, who’s the best between them? Does a red flag exist about their ability to do the job that you haven’t seen yet? And what if it wasn’t just two candidates, but 10 or 20?

That’s where a talent assessment would come in handy.

The concept of a ‘talent assessment’ as part of the hiring process isn’t new, but it’s still going strong. According to a 2019 LinkedIn report, 57% of recruiting professionals use soft skills assessments, and 60% think these assessments will make a great impact in the next five years.

That’s because talent assessments provide an indication about whether candidates can do the job you’re hiring for, and also if they fit well in your company culture and team. By using pre-employment assessment tools, you’ll be able to reduce the number of candidates to a small, super-qualified group. That way, you get insight into the candidates’ skills and you make your process much more efficient.

So, if you’re wondering how to evaluate talent, here’s a list of six talent assessment test types that can prove useful to your hiring processes:

1. Work samples

The work sample is a piece of actual work that a candidate will complete. Usually, it’ll be closely related to the job they applied to. For example, an SEO specialist can be asked to conduct keyword research for one specific topic, an accountant could be asked to apply a few formulas, and a developer may be asked to write a short piece of code.

These talent assessment tools have been shown to be the most effective in predicting job performance. And that makes sense; work samples gauge ability to do a specific work first-hand.

Of course, work samples shouldn’t be so much work that candidates feel they’re working for free (this may impact candidate experience and, consequently, your employer brand). Clarity here is essential; communicate clearly to the candidate the purpose of this work sample and that it will not be used for business purposes. In some cases, you may even compensate them for the time invested in producing the sample.

Make sure you’re asking them to produce work that’s as closely related to the position they’re applying to as possible – this way, you can also help them better understand the role and how much they’d like it.

2. Job simulations

You may have heard of the famous interview question “Can you sell me this pen?”. It’s usually presented to salespeople to evaluate skills like persuasion and thinking on their feet. This is what a job simulation is.

This type of talent assessment is similar to the work sample, but it involves more on-the-spot work. A job simulation can be done during the interview or via online hiring assessment tools. For example, you can send assessments to candidates that ask them to handle a disgruntled customer over chat, do a presentation, or sell something a bit more complex than a pen.

Similar to job simulation tests are situational interview questions. These questions ask the candidate to explain their reaction to a hypothetical scenario at work. Each candidate’s answers shed light on their way of thinking and how they’d approach a tricky situation.

3. Cognitive ability testing

Cognitive ability tests can also be called “Intelligence tests” or “General Aptitude Tests”. They usually include numerical and verbal reasoning, as well as logic exercises, but they can also branch out to memory, problem-solving, attention to detail and more. These talent assessments help you evaluate candidates’ general intelligence and ability to comprehend various concepts and solve basic problems.

Before you administer cognitive aptitude tests, make sure they’re reliable and well-validated. For this, you can try out providers that specialize in these types of assessments. For example, a recruitment platform like Workable can help you send assessments via integrated partners like Criteria Corp, MindX, etc.

Evaluate candidates quickly and fairly

Workable’s new pre-employment tests are backed by science and delivered directly through our platform. Hire the best candidates without ever leaving your ATS!

Try our assessments

4. AI-powered video interviews

Asynchronous interviews have started becoming more and more popular: this type of interview lets candidates record answers to questions and allows interviewers to evaluate the answers at their own time. Apart from the convenience of these interviews, AI technology has also turned them into talent assessment tools.

For example, face-scanning algorithms can be used to assess candidates’ tone, word choice, and other factors to determine the best person for the job. Companies like HireVue have developed this kind of technology.

Of course, there are concerns involved. Built-in biases are an issue in most artificial intelligence applications, and there are also doubts about the scientific basis of analyzing expressions to predict job performance. So, this may not be the type of talent assessment to jump into haphazardly, but it’s definitely one to watch.

5. Job trials

A tried-and-true way to judge a candidate’s ability to perform specific duties, as well as how they fit in your existing team. Candidates will usually work for a day or two at an agreed-upon pay rate. That way, both candidate and employer can see if they’re well-matched.

Job trials aren’t possible for every profession, but they’ll usually work well for blue-collar roles. For example, a machinist, a production supervisor, or a pipefitter could easily go through job trials if the law allows it.

Of course, keep in mind the limitations of this talent assessment: first, it’ll consume a few hours from the hiring team’s normal working day, since they’ll need to be close to the candidate to evaluate them and help them when needed. For this reason, it’s best if job trials are conducted only for the finalists in a hiring process. Also, consider that some candidates may already be employed so they might not be able to take time off.

So, use job trials whenever it makes sense for both you and the candidate.

6. Exercises and games

These are the more obscure talent assessments. Exercises are usually done in group interviews where the interviewers may ask candidates to work together to solve a problem or debate a particular issue. The hiring team will observe and draw conclusions about each candidate’s abilities and attitude. A more popular variation may be hackathons that companies often hold for coding applicants.

Gamification is also one of these talent assessment examples. Employers can use online tools that have been specifically developed for judging candidate abilities via games. These assessments are best used at the beginning of the hiring process in order to reduce the number of applicants.

Depending on the form of these assessments, their effectiveness might vary. For example, simply evaluating candidates in a group discussion might open the road to biases. But, letting them win a hackathon or other small competition might yield more impartial results. In these assessments, you have room to experiment and finetune when needed.

How to choose the best talent assessment for your company

First, you may need to take a deeper look at your hiring process. Is your initial screening effective? Are there delays in any step of the process? For example, if the majority of candidates who move to the interview phase are qualified, then your current selection practices probably work well, and you can then look into efficiency and speed.

So, depending on where the improvements need to be made, you can choose the assessments that work best for each role. Determine what you want to do and research recruiting assessment tools that will help you make that happen. Some assessment providers can also integrate nicely with a talent acquisition platform that will power up your hiring process as a whole.

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How to assess human resource skills https://resources.workable.com/tutorial/human-resources-skills-assessment-test Tue, 03 Oct 2017 18:55:47 +0000 https://resources.workable.com/?p=25531 Use this HR Officer skills assessment template to evaluate Human Resources candidates in interviews. Feel free to modify these exercises to meet your company’s needs and fill your open roles. What does a HR Officer do? HR Officers play a delicate balancing act of considering the interests of employees, managers, the CEO and the business […]

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Use this HR Officer skills assessment template to evaluate Human Resources candidates in interviews. Feel free to modify these exercises to meet your company’s needs and fill your open roles.

What does a HR Officer do?

HR Officers play a delicate balancing act of considering the interests of employees, managers, the CEO and the business as a whole. HR Officers are responsible for administrative tasks and may oversee various aspects of people operations. They often serve as the point-of-contact when employees have questions about benefits, policies and procedures. They may assist with or develop performance management systems, learning and development programs and onboarding plans. They also respond to employee grievances.

Skills HR Officers need

Good HR officers understand the complex nature of this job: they’re holistic thinkers with superb people skills and prioritization abilities. Most HR positions require candidates to possess a college degree. Here are some of the skills of successful HR officers. These skills are also key for most HR roles:

  • Confidentiality: Handling sensitive employee information with care.
  • Critical-listening: Discerning what people are saying, but also what they are not saying.
  • Mediation: Gracefully calming a room or a person.
  • Persuasion: Rallying employees behind an idea or initiative.

What is a skills assessment?

How to assess HR officers

The following exercises will help you assess the skills of HR officers in your interviews.

1. Confidentiality skills assessment

Exercise: The Chief Operations Officer messages you on our web-based workplace messaging application requesting the salary information for someone in his/her Finance department. How would you handle this request?

What to look for: This question tests the candidate’s awareness of confidentiality around sensitive information like salary. Even though the Chief Finance Officer is entitled to know the salary information of an employee in his/her department, the candidate shouldn’t share the information through a web-based application. An appropriate response is “I have the information, but, for confidentiality and privacy concerns around it, can I come by your office?”

Red flags: Saying “no” outright or sharing the information with the higher-up shows that the candidate may not easily perceive the sensitivity around certain employee information — a skill that is key to any HR role.

2. Critical listening skills assessment

Exercise: In this scenario, you are the HR Officer of our company, and Employee A is a fictional character who arranged a meeting with you after learning that their colleague, Employee B, in the same role just got a promotion. Employee A did not get a promotion, but they have been lobbying for one for a while. How would you respond?

Employee A: I was really annoyed to learn that Employee B got a promotion. I’ve been in this role longer. I’ve worked extra hours. I know Employee B is a friend of the manager’s. I’ve asked for a promotion in the past three months but I was told there was no budget. Why wasn’t I considered for this?

What to look for: Good candidates will recognize that the employee is feeling under-appreciated. They’ll listen patiently to the employee and offer objective input. They’ll offer to look into the matter – with the employee’s permission. But more importantly, they’ll turn the conversation into one that focuses on career development. They might ask “What skills would you like to learn that would help advance your career?” Or, “Where would you like to see your role advance to, and how can I help you with that?”

Red flags: A candidate who rejects the employee’s concerns or is dismissive or critical in any way (e.g. “You were unworthy of this promotion because you lack X skills”) shows they may not have the critical listening or diplomacy skills to help employees.

Evaluate candidates quickly and fairly

Workable’s new pre-employment tests are backed by science and delivered directly through our platform. Hire the best candidates without ever leaving your ATS!

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3. Mediation skills assessment

Exercise: Here’s a scenario. An employee comes into your office complaining about a major change he wasn’t aware of—he was reassigned to another manager with no prior knowledge. He demanded an explanation, but was told by his former boss to “speak to HR.” And now he has stormed into your office and is cursing at you. How do you respond?

What to look for: What happened here was a breakdown or lack of communication – which is at the root of most employee grievances HR handles. Good candidates for the HR Officer position will try to get to the root of why this happened. They might suggest going to a private room and arranging a meeting between the employee, former manager and new manager to talk about the change.

Red flags: HR often has to handle ugly conflicts managers don’t want to deal with. It’s why people in this role need to have thick skins. They also have to take ownership of problems. Any type of deflection or blaming the manager, the manager’s boss or the CEO are red flags. Any callous statements like “It’s not like your salary is changing” are also dealbreakers.

4. Persuasion skills assessment

Exercise: You work at a startup that is growing fast. Many of the employees who have never been managers before are promoted to team leaders or managers of large departments. In your 1:1s with these managers and their employees, you notice a number of management related conflicts that keep popping up (e.g. inconsistent management, favoritism, gender discrimination.) You want to convince your CEO to invest in human resources management skills training. How would you do it?

What to look for: Candidates who understand that they need to build a case using data to support management training will stand out. These candidates also understand that not every manager is born with people management skills. They might make the case for management training by chronicling the number of conflicts that crop up and how they might affect employee retention.

Red flags: Candidates for HR Officer roles who are overly emotional in their argument for management training may forget to back their case up with data. Look out for people who recognize how to convince others with evidence-backed pitches.

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15 of the best recruiting assessment tools https://resources.workable.com/tutorial/best-recruiting-assessment-tools Mon, 27 Nov 2017 17:28:11 +0000 https://resources.workable.com/?p=27907 Pre-employment assessments – such as work samples, cognitive ability tests, and job knowledge tests – are good predictors of job performance. These candidate assessment tools can be administered quickly and easily through well-designed software. Best assessment tools for recruiting Here’s a list of 15 of the best recruitment assessment tools that will help you select […]

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Pre-employment assessments – such as work samples, cognitive ability tests, and job knowledge tests – are good predictors of job performance. These candidate assessment tools can be administered quickly and easily through well-designed software.

Best assessment tools for recruiting

Here’s a list of 15 of the best recruitment assessment tools that will help you select qualified candidates to interview and hire:

Adaface

Adaface offers an AI-powered method to automate first-round tech interviews and evaluate candidates for software roles. The star of the show is Ada, an intelligent chatbot that can ask and evaluate engineering questions, participate in technical chats with candidates, provide information, and more.

Aspiring Minds

Aspiring Minds offers a wide variety of assessment tests, including cognitive ability, personality, job simulation, sales ability, and more. They also give you the ability to send AI-assisted video interviews and coding interviews to candidates.

Athena Assessment

The Athena Quotient (AQ) evaluates candidates’ judgment, based on the idea that good judgment is what makes people effective at their jobs. Once candidates have completed the test, you instantly get a report on results.

Berke

The Berke Assessment is a customizable test measuring personality and intelligence. With Berke, you can also build “hiring profiles” – lists of desirable behavioral traits and problem-solving abilities – and compare each candidate’s results against them.

Codility

Codility is a tech recruiting platform that supports coding challenges and online technical interviews to help you evaluate Programmers. Use Codility to create tests, evaluate candidates’ code and connect with the best candidates.

The English Quiz

The English Quiz specializes in…you guessed it, English tests. The platform helps you evaluate the oral and written competency of candidates in the English language. You can also use The English Quiz for other purposes, such as assessing the effectiveness of English training.

Move the right people forward faster

Easily collaborate with hiring teams to evaluate applicants, gather fair and consistent feedback, check for unconscious bias, and decide who’s the best fit, all in one system.

Start evaluating candidates

HireSelect® by Criteria Corp

HireSelect is a testing platform that provides online pre-employment aptitude, personality and skills tests (e.g. typing, MS Office.) These tests are designed by Harvard psychologists and help you assess candidates more objectively.

HR Avatar

HR Avatar offers simulation-based, pre-employment tests that measure various factors like cognitive ability and job knowledge. The tests are animated, instead of text-based, and simulate real job situations (e.g. responding to a disgruntled customer.)

McQuaig

McQuaig is one of the most seasoned talent assessment tools with more than 50 years of offering personality and cognitive ability tests for candidates. You can build job profiles to evaluate candidates against or use job profiles from McQuaig’s library of standardized job profiles that are based on real hiring data.

Saberr

Saberr offers a way to assess cultural fit. This tool uses data and analytics to determine whether a candidate has values similar to your team. Saberr also predicts whether that candidate could get along well with each individual team member.

Sales Assessment by the Objective Management Group (OMG)

OMG is well-known for its sales assessment, developed by the company’s founder and CEO Dave Kurlan who is an expert in the field. OMG offers assessments for a variety of sales candidates, including Salespeople, Sales Managers and VP of Sales.

Skillsarena

Skillsarena offers psychometric assessments and tests for many skills and competencies including intelligence, communication, numeracy and computer skills. This tool also has specific tests for industries like retail, housing, logistics and finance.

TestDome

TestDome provides a platform where you can customize programming tests for any coding language or technology, and create your own exercises. You can also choose general tests, like numerical and verbal reasoning. TestDome evaluates the candidates’ code and answers to help you make better hiring decisions.

ThriveMap

ThriveMap creates personalized, realistic work simulation assessments that help companies to screen and rank candidates more effectively. Their assessments take candidates through a digital “day in the life” experience of a specific job within an organization, uniquely considering how desired behaviors express themselves within your unique company culture and work environments.

Wonscore from Wonderlic

Wonscore is a pre-employment testing platform that assesses candidates for motivation, personality and cognitive ability. The system produces scores for each of these three factors and one unified score (“Wonscore.”) You can choose from a variety of industry- and job-specific tests that best match the role you’re hiring for.

Workable’s all-in-one recruiting software integrates with assessment tools to help optimize your hiring process. Start a 15-day free trial today. 

What is the best recruiting tool?

There’s a vast selection of these tools, from those that offer multiple cognitive ability and personality tests to those that are specialized for particular skills (e.g. sales, data entry.) How do you choose?

Apart from analyzing costs, reading reviews (and detailed guides on recruitment assessment tools) or getting recommendations, here are a few things to keep in mind when picking assessment software:

  • Think about what you want to test for. If your company wants to test candidates for intelligence, personality and reasoning, tools that provide all these tests meet your needs. If you want to focus on testing for skills for particular roles, it might be best to look for specialized tools, like code evaluation platforms and typing test tools.
  • Ensure the tool’s design will appeal to candidates. Candidate experience is important to your employer brand. Tests that are cumbersome, difficult to understand or not challenging enough can undermine your candidates’ positive impression of your company.
  • Ask about integrations and API. Assessment tools that integrate with your ATS will save you a lot of time and effort. But, even if your recruitment software has no formal integration, a tool with an effective API can integrate seamlessly with your existing systems.
  • Look for tools that provide the right reports. Some companies may need a tool that will test candidates, evaluate answers and present the results. Others prefer tools with extensive reporting, analytics and recommendations. Think about what works for your company and choose accordingly.

How to use recruiting assessment tools

Skills assessment tools provide a quantifiable and more objective selection process than other recruiting methods (e.g. unstructured interviews.) But, keep in mind they have their own limitations:

  • Candidates sometimes perceive personality tests as intrusive.
  • Some tests can be discriminatory and violate non-discrimination laws.
  • Skills tests assess current knowledge but not ability or willingness to learn, which are often more important on the job.

Using assessment tools for recruitment and selection, such as pre-employment assessment tests, is good practice, but only when combined with other recruiting methods. When you have selected the right combination of recruitment assessment tools, use it along with structured interviews to hire more effectively.

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How to assess customer service representatives https://resources.workable.com/tutorial/customer-service-skills-assessment-test Tue, 03 Oct 2017 18:53:53 +0000 https://resources.workable.com/?p=25551 The following exercises will help you assess customer service or customer support representatives in your interviews. Modify them to meet your specific needs. What do customer service or support representatives do? Customer service or support representatives are usually the first point of contact for customers. They answer questions, diagnose problems and provide solutions to customer […]

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The following exercises will help you assess customer service or customer support representatives in your interviews. Modify them to meet your specific needs.

What do customer service or support representatives do?

Customer service or support representatives are usually the first point of contact for customers. They answer questions, diagnose problems and provide solutions to customer issues. This position’s duties vary greatly depending on the industry, but there are some skills all successful customer service or support representatives should share:

  • Troubleshooting: Curiosity and drive to get to the root of a problem.
  • Decision-making: Confidence to make sound judgments.
  • Communication: The ability to effectively communicate abstract topics.
  • Comprehension: The ability to interpret customer intentions, despite what they are asking/saying.

Potential to learn fast and grow into other roles often make good entry-level customer service/support representatives excellent long-term team members. The best customer service/ support representatives serve as consultants to customers. They work to help customers resolve issues as quickly as possible.

Ways to assess customer service/support skills in interviews

Use a combination of interview questions that include hypothetical scenarios to test customer service/support representative skills and multiple-choice and essay questions to test candidates on products unique to your company.

Here are some interview exercises for customer service/support representatives to help you assess their skills, including what to look out for. You can use these skills assessments during first, second or final-round interviews. Keep in mind that there are no right or wrong answers. In customer support, it’s the process of arriving to a solution that matters the most.

1. Troubleshooting skills assessment

Exercise: I’m seeking technical help. I turn to you and say, “My cell phone is broken. How do I fix it?” How would you go about troubleshooting the problem?

What to look for: Most people have used cell phones, so this exercise is a simple and relatable way to test candidates’ abilities to ask questions and diagnose problems. Here are some responses to look for:

  • What’s the exact issue you’re having with your cell phone?
  • When did this issue start?
  • What is the model of the phone?

Red flags: Watch out for hesitance or for jumping to conclusions too quickly. Candidates who don’t address the problem, seem nervous or aren’t curious about the issue may not have the troubleshooting skills required for a customer support role.

Evaluate candidates quickly and fairly

Workable’s new pre-employment tests are backed by science and delivered directly through our platform. Hire the best candidates without ever leaving your ATS!

Try our assessments

2. Decision-making skills assessment

Essay answer: Our company offers a one-month free trial of [XYZ] product. A customer is on the last day of their trial, and they are requesting another free one-month trial of the product before committing to a purchase. Do you reject the request or grant the customer an extension?

Explain your answer in less than 100 words: _____________________________________.

What to look for: It’s up to you to decide if there’s a right or wrong answer here. In general though, any position could be correct as long as the candidate defends it with logical criteria and delivers their reasoning with tact. Look for signs that candidates carefully considered the issue. Here are some criteria they might list as reasons for their decisions:

  • Granting the request to maintain a positive company brand reputation.
  • Rejecting the request based on asking whether there’s a company policy that prohibits trial extensions.
  • Granting the request with the hope that the customer will purchase the product.

You may have relevant articles on your customer support blog that already cover this issue. If that’s the case, bonus points go to candidates who’ve researched your company thoroughly enough to cite your blog and provide your official answer.

3. Communication skills assessment

1. Verbal exercise: You are a customer service/support representative employed at a computer store. An irate customer approaches your desk, demanding to know why the laptop they just purchased is running so slow. How do you respond?

2. Written exercise: Describe in fewer than 75 words a hobby or topic you’re deeply interested in. Explain it to me as if I know nothing about it.

What to look for:

  • Verbal exercise: Candidates who are immediately attentive and show empathy for the customer’s frustrations will stand out. “I’m sorry you’re experiencing this issue. Can I take a look at your computer if you have it with you?” is an appropriate response in person.
  • Written exercise: Some businesses handle all customer support queries via email or help desk software. Look for candidates who can succinctly describe in writing something they know very well, like a hobby or a field of study.

Red flags: Candidates who visibly shut down during the verbal exercise may have difficulty handling customer support queries. For the written assignment, candidates who use jargon, exceed the 75-word limit or struggle with writing clearly may end up confusing customers.

4. Comprehension skills assessment

Exercise: Start by providing a brochure of your company product’s features. Here’s an example using Workable’s features. The brochure could look something like this:

Workable features:
-Posts to 15+ job boards.
-Offers a sourcing tool called People Search.
-Can create a branded careers page.

Ask your candidates to study these features and then poll them with a sample customer query:

A potential customer asks you if your product integrates with HR software that powers careers pages. It does not. How do you respond?

What to look for: This question will reveal your candidates’ abilities to understand your product and your customer’s needs. Look for responses like, “We don’t integrate with X but our product offers branded careers pages. Here’s a support link to what they look like.”

Red flags: The main red flag is responding with “No, it does not integrate.” A flat-no response indicates that candidates did not accurately comprehend the customer’s problem or your product’s features and are not trying to help customers achieve the goal that their question reveals.

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Best practices for recruiters during a hiring freeze https://resources.workable.com/tutorial/best-practices-for-recruiters-during-a-hiring-freeze Thu, 23 Apr 2020 13:52:17 +0000 https://resources.workable.com/?p=74693 It’s official – your company has just announced a hiring freeze. As a recruiter, you have two primary tasks as a result: First off, pause or cancel your open roles and put a stop to new applications for the time being. Secondly, reach out to current candidates in the pipeline and inform them on what […]

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It’s official – your company has just announced a hiring freeze. As a recruiter, you have two primary tasks as a result: First off, pause or cancel your open roles and put a stop to new applications for the time being. Secondly, reach out to current candidates in the pipeline and inform them on what to expect going forward.

All set, right? But this also means putting your typical recruiter job responsibilities on hold, including sourcing and screening. What other options are available to you to stay productive, relevant, and goal-driven during a hiring freeze?

Whether it’s happened in your career in the past or you’re experiencing it for the first time, a company’s hiring freeze doesn’t only put a halt to a company’s hiring intentions, but also to the recruiters’ daily habits and responsibilities. Recruiters are used to a fast working pace, dividing their time across many tasks including sourcing, screening, and of course, hiring. And while for some industries hiring freezes are familiar territory that occurs seasonally – in hospitality and education, for instance – for others it’s an unprecedented situation. So, how can recruiters make the most of this time?

Good news: there are plenty of creative and useful projects for recruiters to take up during a hiring freeze. These tasks will not only fill up your time but also benefit your company immensely in the near future. We’ve collected the major ones here to help you get off to a good start.

Top recruiting practices amidst a hiring freeze

Whether you’re a recruiter or a team leader, before taking up or assigning any of these projects, identify your most common recruiting pain points and prioritize them in your to-do list.

1. Nurture your employer brand

Your employer brand is what makes your organization stand out as a desired place to work. The more you care for it, the more results you get. It highlights your company ethic, culture, and values. This is why your employer brand hugely impacts a candidate’s decision on whether to apply for your open role or not, and also whether to accept or decline a job offer from you.

But, it doesn’t stop there. Your employer brand not only impacts your candidates’ decisions, but also your employees’. Employees tend to stick with companies they respect and feel happy with, more than they would when they’re at a dull or even hostile workplace. Below, you’ll find ways to boost your employer brand from both perspectives – the candidates’ and employees’:

Candidate-oriented tactics

To attract and and bring top talent to your company, maintaining and personalizing your candidate-facing content should be a top priority for you. You can achieve that by improving the content on your careers page and in your social media outreach with high-quality resources, guides, videos and photos, or by refreshing your existing content with a new outlook.

  • Social media and careers page: Feel free to add imagination and creativity to these accounts; share glimpses of your daily working lives online, either in video or photos. For instance, you could upload an interview of your co-workers showcasing behind the scenes at your company. Don’t hesitate to brag a bit about your best assets; show off your perks and benefits, or some of your coolest initiatives, e.g. a corporate retreat.
  • Ready-to-use templates: You could also spend some time auditing and updating other candidate-facing content such as job ads and email templates. Is the language you’re using inclusive and gender-neutral? Are your templates easy to customize and read? Do they convey a strong, friendly and confident aura at your company? Even small changes can make a huge impact to candidates’ impression of you as an employer.

Employee-oriented tactics

To keep your business running smoothly, you need to retain your existing talent. This is more likely when your employees are satisfied working for you, and feel valued and recognized for their hard work. Here are two areas you could optimize to boost this important element of your workplace:

Employee benefits: Are your current employee benefits and perks enough for your employees? Is there anything else you could offer them that would make them more productive, with a greater sense of wellbeing at their workplace? It’d be useful to run a quick research on what others companies are offering, and consider how they can be incorporated into your own package.

For example, if you haven’t already, consider introducing mental health benefits, in the form of stress management sessions with certified mental health counselors, or a more generous parental leave scheme to enable a better work-life balance for employees – if you already have those, there are many other benefits you could introduce.

Rewards and appraisals: It’s not only fair and mutually beneficial to praise your employees for their contribution to your organization’s success, it’s also key to long-term employee loyalty. It’s wise to investigate which of your current rewards work well and which would benefit from some tweaks.

Consider announcing your employees’ big wins to the entire company via email, though your live-messaging tool (e.g. Slack), or even during an all-hands so that everyone acknowledges their efforts. You could also look at your bonus package: Is it generous and fair? Are KPIs realistic, fairly distributed and clear to employees?

Finally, think of small adjustments in the way you’re conducting performance reviews, and hold them more than once per year. Employees usually need more systematic feedback for their progress to establish new, long-lasting skills.

2. Improve your hiring process

This ‘frozen time span’ also allows you to look at solutions to hiring process gaps you have been noticing for a while – if you have them – but did not have time to focus your full energy on.

Firstly, take a quick dive into your recruiting metrics and data to identify some initial insights into what you can change in your recruiting to make it more efficient. You could do that through the recruiting reports your ATS provides, or via other tools (e.g. Google Analytics), or inclusive surveys you have designed for this purpose. Some metrics you can inspect include:

Again, seeing those data in-depth can help you identify what bottlenecks and issues arise and figure out specific interventions to reboot your hiring operational efficiency. For example, if you spot numerous candidates dropping out during the assessment phase, this could indicate that the assignment you use is long, tough, or even irrelevant to the job position – thus, it disengages candidates. That’ll impact overall candidate experience. One possible action you could take then is consult with hiring managers and try to find more attractive assessment tools that serve your needs.

Workable’s Principal Recruiter, Eftychia Karavelaki, suggests creating new – or updating your old – hiring guides (e.g. recruiting handbook, onboarding guide, internal manager training manual, etc.) while on a hiring freeze. This initiative will help you and your teammates structure your efforts better when hiring is back in the game. As she adds:

“Creating these hiring guides also gives a fresher look in the company’s brand and a better candidate/new hire experience.”

  • Candidate experience: You could invest a part of your time to grasping your candidate experience metrics (e.g. application bounce rates, careers page conversion rate) and finding possible issues that might deter top talent from staying with you throughout the application process. There are many practices to fine-tune your candidate experience strategy, such as sending regular follow-up emails, replying empathetically to negative online reviews, and many more. You could also design (or update) a survey for candidates to receive feedback directly from them and make amendments to your processes as soon as problematic issues arise.
  • Digital transformation: What if we told you this hiring freeze is a perfect opportunity for you to plan a digital transformation strategy – if you don’t already have one? Recruiting technology and automation generously offer you time to focus on creative tasks such as selecting new virtual screening methods or easy, yet thorough reporting, by reducing the need for spreadsheets and manual work. Research potential new integrations and tools that will freshen up your recruiting process and bring new value to your operations.
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3. Prepare for future openings

Even though you’ve paused your hiring efforts, you know well that the next day is going to be brighter and recruiting will be back on track – maybe with a higher volume, speed, and intensity than it was before. That’s why you can use this gap time to find your future ‘stars’. Here’s how:

  • Sync with hiring managers: Meet with hiring managers and team leaders to talk about what their current needs are and how they would like their teams to evolve in the future. If the company is under “re-construction” they might not be able to give clear information right away, but you can get a sneak peek into the skills and potential roles your company will need down the line.
  • Grow you talent pool: Now that you have a better idea of what roles you might need, you could refresh your talent pool with new candidates. You may do that via your ATS using various sources such as LinkedIn, social media like Twitter and Instagram, and more. You could also revisit your employee referral strategy and find new ways to further engage your employees in the referral process – maybe a more generous bonus scheme or gift cards for less competitive open roles could do the trick. This way you’ll be ready to quickly recruit when the time comes, with reduced time to hire and high-quality new talent.
  • Ensure operational efficiency: To put it briefly, the more time you spend closing your process gaps (in the ways we’ve mentioned before), the less trouble you’ll face later when recruiting is back on the table. Stay proactive and make the best of it!

4. Evolve your recruiting skills

During a hiring freeze, another beneficial practice for recruiters is to self-educate. When in a fast daily working pace, there’s no time and space to catch up with new recruiting trends or sourcing techniques. But now, you can tap into the latest recruiting articles in your feed, watch some relevant YouTube videos (e.g. a webinar on remote best practices for HR & Recruitment) or listen to recruiting podcasts (e.g. the Recruiting Brainfood Podcast).

You may also start a new training to improve your hiring skills. What about dedicating some of your freed-up time slots to improving your negotiation skills or effective listening? There are numerous trainings to choose from based on your priorities, even from non-HR-relevant disciplines such as marketing and sales that can help you gain greater perspective into the way you normally do things. For instance, you could try optimizing your job ads using SEO principles for better visibility and ranking in search engines, or learn from your sales team how to master the art of cold-calling candidates.

There’s always opportunity to optimize

So, there are many projects recruiters could tackle during a freeze. We know that as a recruiter you’re used to a totally different working style, but you can use this time to step back and see the bigger picture. It will help you identify issues you were missing while you were actively recruiting and figure out solutions and benefit your company massively in the long run.

The post Best practices for recruiters during a hiring freeze appeared first on Recruiting Resources: How to Recruit and Hire Better.

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How to x-ray Meetup.com with boolean search https://resources.workable.com/tutorial/source-on-meetup Thu, 15 Dec 2016 17:56:12 +0000 https://resources.workable.com/?p=7287 Use Meetup.com to find promising job candidates at meetups and events. We suggest Boolean search queries to identify the best candidates. Meetup.com is an event site where people can join groups and organize meetings. It’s an excellent recruiting tool for active and passive candidates. Recruiters can search Meetup to find, and meet, promising candidates, without […]

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Use Meetup.com to find promising job candidates at meetups and events. We suggest Boolean search queries to identify the best candidates.

Meetup.com is an event site where people can join groups and organize meetings. It’s an excellent recruiting tool for active and passive candidates. Recruiters can search Meetup to find, and meet, promising candidates, without having to go to any events. Here’s how: many of Meetup’s groups and attendee lists are public. Recruiters can search those public lists for promising candidates through an ‘x-ray’ boolean search.

Here’s a guide on how to search Meetup.com on Google:

Note that the General Data Protection Regulation (GDPR) places restrictions on collecting EU candidate data. Please refer to guidance on using social platforms for recruiting EU candidates.

Find groups

Meetup’s search can help you find groups of interest in a specific mile radius from any location. You can also find groups with a basic boolean search, using the ‘site:’ operator:

Sourcing candidates on Meetup.com

Meetup.com usually picks up the searcher’s location. If recruiters want to search for groups in other cities, they can add the ‘intitle:’ command:

Google search for Meetup.com in NY

This boolean search will generate a list of sales meetup groups based in New York. Meetup groups have a main page where you can see the group’s information and their recent activities. You can see all subpages associated with each group on the top of their main page:

screen-shot-2016-12-15-at-12-27-41-pm

If you want your results to include only the main pages of groups, and not sponsors or photos, then you can modify your search with some terms that are almost exclusively found on meetup groups’ main pages. The term ‘recent meetups’ is a good place to start:

screen-shot-2016-12-15-at-12-18-41-pm

Add as many terms as you want to find groups that match all your criteria.

Go through some of the results and choose groups that are more relevant to what you’re looking for. For example, if you’re planning to expand your B2B sales team to cater to larger companies, it’d be worth looking through groups like this one:

screen-shot-2016-11-30-at-1-07-34-pm

Look at each group’s main page. Do they have new members constantly joining? When was their last meetup and do they have more scheduled? Once you identify active groups, you join them to get to know members who may not have much information on their meetup profiles. This is good approach if you plan to recruit for similar positions in the future.

Also, take a look at the side of each group’s page. It’s a great place to find tags that can help you find other relevant meetups:

screen-shot-2016-11-28-at-5-07-01-pm

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

Find profiles

Now it’s time to look at meetup members’ profiles. There are two ways to search for meetup members on Google:

  • Use the ‘site:’ command with members’ page urls
  • Do a generic search with exclusive terms

Members’ page URLs

Start by searching Meetup.com for the skills you’re interested in:

screen-shot-2016-12-15-at-12-19-07-pm

Then, click on the “members” tab of the most interesting meetups you find:

onshape-users-members-tab

Now, you can see the members’ page url. (In this case, it’s https://www.meetup.com/Onshape-Users-Boston/members/) that you can search through with the ‘site:’ operator.

Refine your search to include more specific skills:

screen-shot-2016-12-15-at-12-19-34-pm

This will help you see profiles of the most relevant meetup members. Keep in mind, though, that not all members will include detailed information on their profiles. Try to make as many diversified searches as possible.

Exclusive words

There are some words or phrases that appear most often on meetup member profiles rather than other pages on meetup. These phrases can help refine your search. Examples are “member of”, “interests” and “member since.” Of those three, “member since” is most likely to be exclusive to profile pages, so it’s best to start there.

Here’s how you could use this kind of exclusive word search to find a copywriter in Chicago:

screen-shot-2016-12-15-at-12-20-16-pm

This search strategy can also be used for Twitter an other public social networks.

Workable’s Boolean search cheat sheets provide sample search strings to recruit experienced candidates.

How do I evaluate profiles?

If a group member shows up in your search, it means they’ve mentioned your key terms in their Meetup.com profile. Look at their profile more closely to get a better sense of whether they’d be good fit for the job you’re sourcing for:

  • Look at their interests. You will find an “Interests” section in the bottom left corner of every Meetup.com profile page. Members often list interests that aren’t necessarily tied to their profession. These interests could help you figure out whether someone could be a ‘culture add‘ (as opposed to a ‘culture fit’):

screen-shot-2016-11-30-at-1-49-14-pm

  • Read their introduction. Many members mention their field of expertise, current employer and professional aspirations in their profile introduction section:

screen-shot-2016-11-30-at-1-43-51-pm

  • Check out their answers to group questions. Groups sometimes ask their members optional questions about various topics like why they chose that group, what their expertise is or how many years of experience they have. If you’re lucky, there will be questions about their email and social media contact information. If not, you can use their information to do a Boolean search to find their email.

Social and Email Sourcing on Meetup.com

  • Follow them on social. Often, members will choose to share their social accounts on their Meetup.com profile:

social media on Meetup

  • Check out members’ other groups. On the left side of members’ profile pages, you can see a list of the other groups they’ve joined. This is a good indication on their interests and a great way to find other, relevant groups for the position you’re sourcing for.

Related: Ideas for a successful recruiting event

Once you’ve found a person who looks promising, you can send them a message through Meetup.com or their social media profiles. You can also use tools like People Search, a Chrome extension, to qualify the prospect even further before you reach out. People Search scans multiple data sources to create a rich profile, including education, work experience, social profiles and contact details. Here’s how it works:

You can use the information you find through People Search to personalize your outreach. If you’re not sure how to structure your messages to candidates, you could customize one of Workable’s passive candidate email templates to save more time and increase your likelihood of getting a response.

Sourcing on Meetup is one of many ways to find great candidates. Download our complete sourcing guide for free.

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Your coronavirus HR response plan: 10 things to know https://resources.workable.com/tutorial/coronavirus-hr-response-10-things-to-know/ Fri, 06 Mar 2020 14:37:29 +0000 https://resources.workable.com/?p=73985 And now, Dr. Tedros Adhanom Ghebreyesus, director general of the World Health Organization, has called for governments worldwide to step up in combating the spread of the virus. “This is not a drill,” he said. “This is not a time for excuses. This is a time for pulling out all the stops.” This call to […]

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And now, Dr. Tedros Adhanom Ghebreyesus, director general of the World Health Organization, has called for governments worldwide to step up in combating the spread of the virus. “This is not a drill,” he said. “This is not a time for excuses. This is a time for pulling out all the stops.”

This call to action can and does trickle down to you in HR. The impact in the workplace is multifold. Office spaces are a hotbed for contamination – whether it’s due to sealed ventilation systems, open-office environments, employees going on work trips and coming into contact with others on a regular basis, and so on.

But guess what? Not everyone realizes this. “While 62.6% of office workers are concerned about COVID-19, it’s also interesting to see that only 41% feel their office will be a hotbed of infection,” says Gabrielle Ayala, principal of Propeller Insights.

However, it’s an inevitability: as the coronavirus crisis continues to grow, your colleagues in your organization – and even your CEO – will be turning to you for direction and support.

This is your time to step up and show that you’ve got this. You need to take leadership in HR and implement a quick coronavirus HR response. It’s also essential to your company’s overall health.

“Perhaps [office worker] awareness and sensitivity to this public health concern will drive proactive measures to keep the virus from entering their work environment,” Ayala continues. “More than 50% say they believe the COVID-19 outbreak will lead to more companies adopting a virtual office environment and are also in favor of using preventative measures [such as face masks], at the office.”

To help you with coronavirus HR response planning, we’ve pulled together the key takeaways on what you need to know and how you can act to build out your own response in your workplace.

1. Stay compliant

First of all, compliance is key. Sure, you’re fine if you address this as a company looking to take care of employees, but as Katie Clarey warns in HR Dive, businesses need to take careful steps to avoid the slippery slope to discrimination. It’s commonly understood that the virus originated in Wuhan, China, and that can lead to dangerous assumptions about people of Chinese origin – a clear rights violation.

Better to be safe in your communications and language, and address actions rather than people – for instance, you can say: if you’ve been to China in the last XX days, then we recommend working from home for a specified number of days as a precaution.

If you’re not sure what to implement, you can look at two federal laws that protect workers in the US: Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA). The key is to not overreact as that could become a compliance issue.

Manage compliance confidently

Navigate local and international regulation - including GDPR and EEOC/OFCCP - with automated tools and reports that take the effort out of compliance, wherever you’re hiring.

Demonstrate compliance with Workable

2. Scale your response

Cathy Reisenwitz, head of content at Clockwise, a San Francisco-based calendar SaaS company, told us about three scenarios that their CEO Matt Martin presented during an all-hands meeting:

Level 1: Where we are now

  • Wash hands
  • Stay home if feeling “off”
  • No international travel, etc.

Level 2: If the virus hits around 1,000 people in the area

  • No more office visitors
  • Cut down on travel to breakout areas
  • Plan commutes to outside rush hour, etc.

Level 3: If the virus hits around 5,000 people in the area

  • Mandatory work from home across company, etc.

Cryptocurrency trading website Coinbase has publicly released their communications outreach, including a clearly set-out plan for actions in response to specified triggers and benchmarks (at the bottom of the document). Its strategy is similar to that of Clockwise, plus restrictions on meal delivery and contingency plans for managers and teams.

It’s a good idea to outline all this in one place so everyone has the same information and they know what to expect in the short and long term. Having a scaled response plan in place also avoids having to bring out all the stops at once – which could induce unneeded panic in your workforce.

3. Adapt WFH and sick policies

The option to work from home is a common perk offered by businesses. This option can be an especially pertinent tool now. If you don’t yet have a WFH policy, you might want to build one out. Colleagues can also be reminded of the company’s sick-day policy – and especially, the option to work from home if you’re feeling OK to work but not quite well enough to come into the office.

Twitter and Square – among many others – are doing it already. A widely circulated memo from Microsoft has set down clear guidelines for working from home along with other essential information:

coronavirus

David Reischer, CEO of the legal advisory website Legaladvice.com in New York City, is encouraging some of his sales teams to start working from home as a precautionary measure, acknowledging the inevitable spread of COVID-19 in NYC’s large and very transient population.

“We would rather our workers start thinking about the idea of working from home now so that they can transition before the eventuality of the coronavirus arrives,” David told us.

“I think we will be ready when coronavirus becomes more widespread in NYC because of our early preparations.“

Andrew Discolli, HR editor of career service The Corporate Con/noisseur, emphasized loosening up existing WFH policy:

“I would recommend that all employers institute levels of flexibility across their workforce. This means allowing employees to work from home or utilize sick days as needed and in a manner that will maintain the health and level headedness of all staff.”

Simon Hansen, founder of a website dedicated to home brewing and winemaking called Homebrew Advice, adjusted the required hours put in by his colleagues:

“We now have lesser work hours in order to make sure that everyone gets the right amount of rest in order to recharge and strengthen our immune systems.”

Even country governments have stepped in to advise work from home. Authorities in Japan have advised companies to allow working from home to stem the spread of the virus, normally taboo in this notoriously work-conservative culture. Japan has already shut down their schools, followed by Italy, and WFH flexibility will be helpful to parents who have no other option but to stay home with their children.

Meanwhile, HR expert Suzanne Lucas advises taking a good look at your sick leave policy, because an overly regimented system can actually contribute to the outbreak rather than help contain it. She suggests opening up the allowed number of sick days, allowing for greater flexibility, and dumping the “doctor’s note” requirement.

4. Reduce or eliminate travel

A Reservations.com survey found that 43% of those surveyed would definitely cancel an international business trip, and 63% would “probably, very probably, or definitely would cancel” any business trip whether domestic or abroad.

Many employees travel – be it to sales pitches, meetings, other offices, conferences, what have you. Right now, with the emphasis on cutting back on travel, there’s likely to be understandable anxiety around business-trip planning within your workforce. Make it easy on your employees. Don’t put them in the difficult position of having to make that decision for themselves. Put in a clear policy with clear black-and-white decision-making protocols and stick to it.

The same can apply to personal travel either by the colleague in question or someone in their immediate family. The above survey finds that 66% say they’re not likely to cancel a vacation – which heightens the importance of clear policy.

Many companies are doing it. Take it to the next level by outlining clear scenarios, such as the following, to help your colleagues decide:

Scenario 1: I went to Lombardy for work on February 17.
Scenario 2: I’m planning a trip to China in mid-March. It’s for a sale that will be huge for our company.
Scenario 3: My spouse is coming back from a trip to Singapore.
Scenario 4: I booked a trip to visit my family in Tokyo in March. This was months in the planning.

A potential answer to any of these scenarios could be: “Contact your manager and be prepared to work from home for two full weeks on return. No entry to our offices or meeting with colleagues in person until after that.” You’ll also want to include information about absolutely necessary travel tips that apply regardless of whether the trip is for business or pleasure.

Andrew at the Corporate Con/noisseur has adjusted travel policy in his own company: “Unless approved by senior management, all non-essential travel to any location is currently on pause.”

And what if your company’s survival depends on travel? Lauren McAdams, HR manager and recruiter at ResumeCompanion attested to that:

“Our office has a number of employees who regularly travel to China and Taiwan for business trips. While most of these employees haven’t been abroad in the past 15 days, we still want to be as safe as possible. As a result, we’ve requested that anyone who’s recently flown abroad work from home for the following week while they self quarantine.”

5. Enable your employees

Many colleagues – and people in general – will be frustrated with their existing health support system wherever they are. For example, this recent Twitter stream from a physical therapist in Seattle who exhibits all the symptoms of COVID-19 – as of March 5, it was retweeted more than 120,000 times. As she tells it, she’s had to navigate the frustrating bureaucracy of the US healthcare system to not much avail.

You can enable your employees with clear and empathetic messaging on WFH and sick leave (as in #3 above) and allowing for greater flexibility in options and better enable them to seek out healthcare in a situation such as mentioned above. It will go a long way in showing your employees that you care about them.

6. Equip your employees

“The unknown is so much more frightening than the known,” says Canadian medical historian Heather MacDougall in the National Post on the heightened worldwide response to the crisis.

Nothing quells fears better than information. Educate your workforce on what they specifically can do to prevent the spread of COVID-19 to themselves or others, and you’ll assuage much of the potential panic. It helps to know that this is not an entirely uncontrollable situation.

For instance, encourage vigorous washing of hands. Buy hand sanitizer for every desk. Have a handful of thermometers at the ready (but being sure they’re not shared once used). Share updated information in regular memos via email, online chat channels, and notices posted in prominent locations online and around the office (e.g. the aforementioned Coinbase document).

Atilio Spaccarotella, CEO of travel insurance firm Rene Health in California, told us that at Rene, “we are following the WHO’s guidelines of practicing good respiratory hygiene, like sneezing or coughing into a flexed elbow [the ‘Dracula cough’] and washing your hands regularly with either alcohol-based hand rub or soap and water.”

7. Keep your office (even) cleaner

Adam Povlitz, president and CEO of commercial office cleaning service Anago Cleaning Systems offered some best practices on maintaining a clean office space, citing his company’s focus on healthy workspaces around the world – which will help you in your own office sanitation initiatives (as well as those of your employees):

  • Read the label of your cleaning supplies so you know what’s in them.
  • Check the websites – many cleaning supply companies are updating their sites with information specific to COVID-19.
  • Know your cleaning supplies – hydrogen peroxide with a dilution ratio of 7% or more will kill the virus. Most household cleaners are 3%, so you’ll need commercial-grade materials.
  • Disinfect and wait. All disinfectants take time to take effect, i.e. left on the surface for a period of time. Spraying and wiping will have no effect. And do not use bleach.
  • Time parameters also apply to:
    • Washing hands: 20 seconds or more using soap and water.
    • Alcohol-based hand sanitizer: rub solution in for 30 seconds and even up to 2 minutes to be effective.

You’ll especially want to maintain high sanitation in a sealed office space or an open-office environment or, obviously, both. “Open office spaces are among the worst for COVID-19, particularly if they are sealed office spaces without open ventilation and the air is just recirculated within the building,” says E Hanh Le, M.D., senior director of medical affairs at Healthline.

People are understandably nervous about this – a Bospar survey finds that 50.6% of Americans are worried because they work in an open office.

8. Educate yourself

The aforementioned Bospar survey finds: “A majority of Americans (52%) say the media is overhyping the coronavirus and 60.9% believe the media can help ease fears about the coronavirus by educating members of the public about how they could fight the spread of the disease.”

Andrew at the Corporate Con/noisseur says as much:

“Day-to-day, there appears to be a level of confusion and fear throughout our offices. Our primary concern and focus is on the health and well-being of our employees.“

Since you’re in HR, many people in your company will be turning to you for advice and answers. What you can do to help them is brush up on your real knowledge of the virus, how it spreads, where it’s spreading to, and so on. That way you can sift through the online noise and know what’s real and what’s just hype.

Some pages to get you started:

9. Tech is your friend

Companies worldwide are understandably nervous about impact on the bottom line in a shutdown scenario. But technology can help you do business as usual – it can continue in a virtual environment.

Computer viruses notwithstanding, it’s impossible to contract sickness via the Internet – so meetings and presentations can still happen via video tools such as Google Hangouts or Microsoft Zoom. Communications can take place via online chat channels and email. Legally sensitive documents can be, at the very minimum, faxed (yes – fax is still a thing). There are also phones, of course.

Bospar’s survey finds that this is understood and expected: “51.4% believe viruses like COVID-19 and the flu will lead to companies adopting virtual offices.”

Michael Alexis, CEO of Teambuilding, talked about how his company launched a new wing of the business in less than 24 hours – enabling team building activities that can be facilitated virtually via online calls. “The expectation is more people will be working remotely, and still need ways to connect and bond,” he says.

Even your own work in recruitment can benefit from technology here. Numerous companies – including Amazon, Facebook, VSCO, Twitter and more – are utilizing video interview tools for candidate interviews.

Move the right people forward, faster

Scaling up? Hiring remotely? Keep your pipeline moving with Video Interviews, a premium one-way screening tool from Workable.

Try video interviews

10. Everyone calm it down

Finally, whatever the level of the situation, panic will not help matters. Staying calm is essential, and because you’re leading the information brigade in your coronavirus HR response, it’s up to you to ensure that everyone feels relatively confident and informed – and safe.

Andrew of The Corporate Con/noisseur, says: “We are looking to remain calm and ensure that our employees have access to the supplies and information they need. Keeping calm and understanding the guidelines of the CDC are our best bet.”

Many notable companies are even going fully transparent with their internal communications and policies in response to the virus. If you want to see what they’ve got, more than 100 company policies have been collected in this crowdsourced Google doc.

People are scared and unsure of what’s going on. This is your chance to help quell those worries with clear policy and clear directives, step by step, with full transparency and uniform messaging and implementation. Your employees – and management – will be grateful.

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Applicant tracking system RFP template https://resources.workable.com/tutorial/applicant-tracking-system-rfp Mon, 10 Dec 2018 15:20:10 +0000 https://resources.workable.com/?p=31928 Sending an applicant tracking system RFP (request for proposal) is a good way to gather information about products and services of recruiting software vendors, as well as their viability as a company, before you schedule demos. Some organizations send short RFPs with a few open-ended questions, while other companies opt for RFPs with hundreds of […]

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Sending an applicant tracking system RFP (request for proposal) is a good way to gather information about products and services of recruiting software vendors, as well as their viability as a company, before you schedule demos. Some organizations send short RFPs with a few open-ended questions, while other companies opt for RFPs with hundreds of yes/no questions.

No matter the number, ensure your questions are driven by your specific requirements. Spend some time to determine exactly what you need: not necessarily specific features, but goals that you want to meet through a recruiting system. For example, you may want to organize your hiring timeline better, source candidates or get better recruiting data.

Also, think about the general characteristics your system should have: security, user experience and scalability are important to consider. It’d be good to ask about the vendor’s support services so you can make sure they’ll be there for you should you need help with their system. And, factor in the candidate’s experience; if your system makes the application or interview scheduling processes hard for candidates, it’ll eventually reflect negatively on your company.

Once you’ve determined all that, you know what you need to ask in the applicant tracking system RFP. We’ve created a useful template to help you speed up the process, but feel free to add, delete or modify questions based on what concerns your company specifically.

Download this free RFP template in a .doc format.

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How to assess sales representatives https://resources.workable.com/tutorial/sales-skills-assessment-test Tue, 03 Oct 2017 18:52:52 +0000 https://resources.workable.com/?p=25571 Use the following exercises to help you assess sales skills in your interviews with sales representative candidates. Feel free to modify them to suit your company’s specific needs. What do salespeople do? Salespeople vary in roles and tasks – from entry-level sales development representatives, to account executives who tend to have more years of experience. […]

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Use the following exercises to help you assess sales skills in your interviews with sales representative candidates. Feel free to modify them to suit your company’s specific needs.

What do salespeople do?

Salespeople vary in roles and tasks – from entry-level sales development representatives, to account executives who tend to have more years of experience. Regardless of their position, all salespeople share one common goal: to develop new business and revenue opportunities that support business growth.

Good candidates for sales representative roles have excellent phone skills, time management abilities and an intrinsic motivation to win clients. They will also know how to close you, as an interviewer, by asking follow-up questions and being explicit about their interest in the next steps of the hiring process for the role.

Here are skills all successful salespeople share:

  • Communication (both verbal and written): This is key for any salesperson to promote your company’s products.
  • Goal-setting: Strong candidates demonstrate that they’ve set and achieved goals, or sales quotas.
  • Presentation: Inbound sales teams in particular rely on people with good presentation skills to pitch products.
  • Research: People with strong research skills will show they know their potential client and can prospect well to create a strong outbound sales strategy.

What is a skills assessment?

Communication skills assessment

Exercise (verbal): Sell me a product that you used to sell in a previous role/ Sell me on a hobby or product that you enjoy.

Exercise (written): You work as a sales representative at a sparkling water retailer. You’ve been emailing with an office client prospect who seems interested in your product. Here’s the latest email they sent you. How would you respond?

Dear [Candidate_name],

Thank you for the free trial of your flavored sparkling water.

Our office manager and employees really enjoyed the product and are interested in switching over to your brand, but the price is too high and exceeds our budget.

Thanks for the free samples, and good luck.

Sincerely,

Jane Smith

What to look for: For the verbal communication skills assessment, look for candidates who take a consultative, rather than persuasive approach to selling. Candidates who engage you in a discussion about your needs, and how the product they’re selling can help you stand out.

For the written communication skills assessment, look for candidates who respond clearly and turn the email exchange into an opportunity. A response along the lines of: “I’m pleased that you liked the product. I would like to try and find a solution for you — would you be interested in keeping the lines of communication between us open?” is good.

Red flags: In the verbal exercise, if candidates run out of steam, or can’t clearly sell their product, they may struggle to sell yours, or keep prospects engaged. For the written exercise, candidates who fail to convert the response into an opportunity, or have grammatical errors in their reply back may not be able to pitch your products over the web or represent your company in the best light.

Evaluate candidates quickly and fairly

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Goal-setting skills assessment

Exercise: You’re in the last week of the quarter and you are $5,000 short of your established goal. You have about $15,000 in the sales pipeline. What would you do by end of quarter to meet your goal?

What to look for: Candidates with creative and proactive approaches to meeting goals will stand out. Out-of-the box answers, like “I’ll go through my current book of pipeline and see if there are any incentives to offer them to close the deal before the quarter ends,” or “I’ll contact people who’ve bought the product in the past, and those who I’ve had a good relationships with,” will stand out.

Red flags: Candidates who are nonchalant about meeting sales quotas, or say that they will “hope for the best,” may not be proactive enough to meet business targets.

Presentation skills assessment

Exercise: You are on a remote conference call with an international prospect and are trying to present the benefits of your product. But you can’t understand what the individual is saying because of his/her thick accent. The prospective customer also cannot understand you because of your accent. What would you do?

What to look for: Part of being a good presenter is thinking on your feet. Candidates who offer a solution to the communication issue – i.e., move the conversation to a text-based platform, offer to provide an email Q & A or identify a salesperson who can speak to the individual in their native language will stand out for their ability to present well.

Red flags: In sales, engaging the prospective customer is key to any winning strategy. Choosing to continue the presentation, or providing no solution to deal with the communication issue may hurt your business.

Research skills assessment

Exercise: Suppose you are hired as a sales development representative for a company that creates a POS system for sales in retail industries. What companies would you prospect into? How would you find those companies? Who would you reach out to, and what would your opening call/message be?

What to look for: This exercise tests sales aptitude in terms of candidates’ ability to research useful market information to create an outbound sales strategy. Candidates should show that they understand the prime market for the product — restaurants/retailers, in this case. They might take it a step further and identify up-and-coming businesses that could be in the market for a POS system.

Red flags: Some red flags for this exercise would include targeting the wrong industry, or not being creative enough in finding the right businesses to market this product to.

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How to file an EEO-1 report https://resources.workable.com/tutorial/file-eeo-1-report Tue, 22 Mar 2016 16:46:07 +0000 https://blog.workable.com/?p=2101 EEO reporting requirements apply to employers that have at least 100 employees and to federal contractors that employ 50 or more workers. Those employers are required to fill out and submit an EEO-1 report to the Equal Employment Opportunity Commission (EEOC) and the U.S., Department of Labor every year. This report includes information about job […]

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EEO reporting requirements apply to employers that have at least 100 employees and to federal contractors that employ 50 or more workers. Those employers are required to fill out and submit an EEO-1 report to the Equal Employment Opportunity Commission (EEOC) and the U.S., Department of Labor every year. This report includes information about job categories as well as the ethnicity, race and gender of employees and is required to track compliance for employers who fall into the above-mentioned categories.

A growing company is good news but it comes with added responsibility. When your staff grows beyond a certain number of employees, the US government starts to require more information about your company as an equal opportunity employer. One of the new things you have to do is file an EEO-1 report.

So what is the EEO-1 report or employer information report? It is a compliance survey mandated by the Equal Employment Opportunity Commission (EEOC) and it’s obligatory for employers who meet certain criteria. EEO-1 reporting is done through the completion of Standard Form 100. To complete this EEO-1 form you store employment data categorized by ethnicity, race, gender and job category.

Complying with EEOC guidelines can be time consuming and EEO mistakes can get you in trouble. It’s a headache but it’s worth remembering that the EEO-1 report is a means of tracking compliance for any equal opportunity employer.

If you are about to file an EEO-1 report for the first time, use these simple steps to get the job done.

Step 1: Determine whether you need to file an EEO-1 report

All employers with 15 or more employees have to comply with Title VII of the Civil Rights Act of 1964 to be considered an equal opportunity employer and avoid discrimination according to protected characteristics. However, you only have to file an actual EEO-1 report if:

  • You have 100 or more employees
  • You have less than 100 employees but you are owned, affiliated with or controlled by a company with more than 100 employees overall
  • You have 50 or more employees AND you have a federal contract/subcontract worth more than $50,000
  • You have 50 or more employees AND you act as an issuing and paying agent for US Savings Bonds OR serve as a depository of government funds

The Standard form 100 can be completed by all types of employers. Keep in mind that if you have 50 or more employees but you are exempt under regulation 41 CFR 60-1.5, you don’t have to file an EEO-1 report. You are also excluded if you’re located in Puerto Rico, the Virgin Islands or other US Protectorates.

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Step 2: Learn the basics of the EEO statement

The annual deadline for submission of an EEO-1 report is September 30. Sometimes an extension may be given officially by the EEOC or you can request a one time 30-day extension.

The EEOC states that online submission of EEO-1 data is preferable in an effort to reduce paperwork (Government paperwork elimination act of 1998). Paper reports will be accepted only upon request and approval. You can check the annual survey mailout memorandum for the website, telephone number or address from which you can get a copy of the prescribed EEO-1 data file.

Employers who operate in one location, as one establishment, are referred to as “single-establishment” employers and are obliged to file a single EEO-1 report.

Employers who operate as more than one establishment are referred to as “multi-establishment” employers. They must file the following reports:

  • One report for the company’s headquarters (Type 3)
  • One report for each establishment with 50 or more employees (Type 4)
  • One list of establishments with less than 50 employees including a data grid on their employees by race, gender and job category (Type 6) OR a separate report for each of these establishments (Type 8 as per Type 4)
  • One consolidated report (Type 2)

Be sure to check the EEOC Factsheet for more detailed information.

The EEOC may occasionally accept proposals from employers for alternative methods of reporting. If you think that this will benefit your company, you should file a written proposal to the EEO-1 Coordinator, EEOC-Survey Division, 1801 L Street, NW, Washington, DC 20507 as stated in official instructions. At any case, make sure you collect all needed information by visiting the EEO-1 survey website.

If you have questions pertaining to a specific situation, you may find help in the FAQ section. A checklist for the whole process can be extremely helpful.

Step 3: Register as a first-time filer

In order to file the report you need a Login ID and password. To receive these, the EEOC requires you to register for a first time submission. Completing this form serves as an application for credentials. It will also help you determine whether you are obliged to register as a first time filer.

Make sure you do this well in advance as it will take you some time to establish a procedure for recording data and completing the standard form 100.

Step 4: Collect the data for your EEO-1 report

Employment data can refer to any pay period from July to September. Generally, self-identification by employees is preferable to ensure the accuracy of data. A procedure to conduct this employee survey, allowing for ample time for everyone to respond, is essential. Make sure you provide self-identification forms to the employees and that they are collected in time. The headquarters or parent company must collect all forms from the establishments. In cases where employees refuse to identify themselves, the employer is allowed to complete the data on their behalf by records or visual observation (in the case of race).

All employees regardless of their status (e.g. part-time vs full-time) must be included in the report. The job classification is as follows:

  • Executive/Senior Level Officials and Managers
  • First/Mid Level Officials and Managers
  • Professionals
  • Technicians
  • Sales Workers
  • Administrative Support Workers
  • Craft Workers
  • Operatives
  • Laborers and Helpers
  • Service Workers

Make sure that you have a clear understanding of these EEO-1 categories to avoid misclassifying an employee.

For race categories you can consult the appendix of the official EEOC instruction booklet where there are instructions for classifying employees according to race. The categories used are:

  • Hispanic or Latino
  • White (Not Hispanic or Latino)
  • Black or African American (Not Hispanic or Latino)
  • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
  • Asian (Not Hispanic or Latino)
  • American Indian or Alaska Native (Not Hispanic or Latino)
  • Two or More Races (Not Hispanic or Latino)

Generally, the instruction booklet can help you gain a better understanding of the different EEO-1 reporting requirements.

Note that you need to record employment data only. The EEO-1 report doesn’t require you to submit any data regarding candidates from your hiring process. See step 7 if you are wondering about the usefulness of applicant data.

Step 5: Prepare and submit the EEO-1 report

You can find a full sample of the report here. Note that the job and race classifications appear by default in the report. Your preparation must be done according to those guidelines. After you have collected self-identification data by employees, you can begin to list them by establishment, race/ethnicity, gender and job category (every employee should appear only once in the EEO-1 report). Double-check your data. If you are a multi-establishment company, remember that the number of employees in the consolidated report must equal the sum of employees in the Type 3, 4 and 6 or 8 reports.

You can submit your completed report through the EEO-1 Online Filing System or through other methods approved by the EEOC.

The EEOC guidelines make a special mention of the “certify report” button. Do not forget to press it, otherwise your report will not be submitted.

Step 6: Track changes in EEO-1 reporting requirements

Recently, the EEOC proposed changes that expand the EEO-1 categories that employers must report. From 2017, the EEOC may require EEO-1 filers to submit compensation data (W-2 earnings and hours worked) as part of their EEO-1 report. It has also published a proposed form for electronic collection of this data. You can find more information, as well as a comment section that is in effect until April 1, here.

Make sure you keep abreast of the EEOC decisions. Filing an incomplete or inaccurate report may have serious consequences such as fines or the termination of federal contracts for contractors and the banning of future agreements.

Step 7: Expand your data for complete EEO compliance

Overall EEO compliance should not be left to chance. Being compliant as an equal opportunity employer largely depends on the systematic recording and storage of data.  Especially if you are a federal contractor, the recording of applicant data is typically part of a mandatory internal audit and reporting system for your affirmative action plan.

For any equal opportunity employer, it can be useful to have a detailed view of the hiring process. For example, if an employer realizes that a recent job opening has attracted only male white candidates under 40 years old, this might mean there is a problem with the content of the job ad. This can mean the employer is unwittingly breaking the law. Analyzing applicant data can help you quickly correct mistakes that could otherwise land you in court. Spreadsheets may serve this purpose. However, if you want to save time and avoid mistakes you can use an Applicant Tracking Systems like Workable, where EEO reporting features are fully integrated and can be easily activated.

Further Reading

 

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How to build a passive talent pipeline – Talent pipeline management https://resources.workable.com/tutorial/passive-talent-pipeline Fri, 07 Jul 2017 16:12:21 +0000 https://resources.workable.com/?p=18332 What is talent pipeline? A talent pipeline is a group of passive candidates you’ve engaged who can fill future roles in your company. Building a talent pipeline has one great benefit: it saves you time you’d spend on sourcing candidates, decreasing your overall time-to-hire. Here’s how to build your talent pipeline strategies and foster relationships […]

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What is talent pipeline? A talent pipeline is a group of passive candidates you’ve engaged who can fill future roles in your company. Building a talent pipeline has one great benefit: it saves you time you’d spend on sourcing candidates, decreasing your overall time-to-hire.

Here’s how to build your talent pipeline strategies and foster relationships with passive candidates:

3 Steps of building a talent pipeline

Step 1: Plan ahead

Planning is an important part of your talent pipeline strategy. Here are a few steps to include in this phase:

  • Start with employer branding. Companies with a good reputation as employers have a headstart in engaging passive candidates. Here are three ways to build your employer brand:
  • Get buy-in from stakeholders. Present the benefits of building talent pipelines to executives and clarify the resources you will need to start (e.g. funds to attend recruitment events.) Encourage all employees to refer people for open roles. And meet with managers to discuss their future hiring needs.
  • Determine what kind of roles need a pipeline. Having a pipeline makes sense for roles that have high turnover rates (e.g. sales roles.) These positions open frequently and usually require candidates with a specific skillset. Talent pipelines are also useful for hard-to-fill roles that translate into high revenue loss while vacant (e.g. executive roles.) Pipelines help you fill those roles as quickly as possible.
  • Consider the balance of internal and external candidates. Hiring from external pipelines helps you enhance company culture, hire for diversity and close organizational skills gaps. But, having a good succession plan in place is also useful to fill roles faster and retain employees. Consult HR to determine which roles could be filled from within.
Source and attract more candidates

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Step 2: Find passive candidates

Qualified candidates are everywhere, from social media to your internal talent database. Here are some effective sourcing techniques to find and assess candidates for your pipeline:

Sourcing technique How to get the most value
Run Boolean searches
  • Target your Google search strings using multiple criteria (e.g. skills, projects, location.)
  • Study results and continuously refine your searches.
Meet candidates in-person during events (e.g. product events, seminars, conference booths)
  • Host your own events to enhance your employer brand and attract talented people.
  • Use sites like Meetup to keep track of relevant events.
  • Use social media to promote events.
Use social media recruiting
  • Follow relevant hashtags on Twitter (e.g. #PyCon for developers), Facebook groups, forums or people who are well-known in their field.
  • Try niche platforms like Reddit, Slack and Snapchat.
  • Engage passive candidates over time through discussions and mutual interests.
Sourcing tools
  • Use tools like People Search, a Chrome extension. People Search works in tandem with social media sites. Find any candidate profile on Facebook, Twitter, GitHub, Dribbble and Behance and activate the extension. People Search will build complete profiles, often including an email address, resume and other social networks in which your prospect is active.
  • Analyze the information you gather to understand your candidates’ goals and motivations.
Peruse portfolio sites (e.g. Behance and Dribbble)
  • Comment on a candidate’s work to begin a discussion.
  • Use Boolean strings on Google to scour these sites for profiles that match your criteria.
Search through your Applicant Tracking System (ATS)
  • Look for referred candidates, former employees, interns and candidates who reached the final stages of previous hiring processes.
  • Use your ATS’s ‘snooze’ button to remember qualified candidates.
  • Tag candidates using hashtags to organize your pipelines in a way that works for you.
Get referrals
  • Communicate your referral program to your employees and find creative ways to drive more referrals.
  • Craft effective messages asking for referrals and acknowledge those who refer great candidates often.
  • Once you’ve engaged a passive candidate in your pipeline, ask them to refer other candidates, if they aren’t available themselves.

(To source EU candidates, please refer to guidance on using social media for recruiting and collecting candidate information as per the General Data Protection Regulation, or GDPR.)

Step 3: Engage candidates

Sourcing candidates for positions that aren’t open yet is tricky. Here are some tips to address this challenge and engage qualified candidates:

  • Be honest. In your first contact, let candidates know that you don’t have an immediate opening, but you’re likely to be hiring soon. Say that your company is always looking for talented people and you’d like a few minutes of their time to discuss. Customize a template to send an effective first email.
  • Respect their time. Ensure candidates are the ones to drive your communication. Ask them what medium they’d prefer to communicate by (e.g. phone, email or Skype.) Also, ask them what they are currently working on. If they’re in the middle of a big project, let them defer your discussion for when they are more flexible.
  • Show genuine interest. Focus your conversations on candidates’ career aspirations. Use People Search to do some research beforehand so you can better navigate these discussions. Explore their motivations (e.g. ask what they like about their current role) and encourage them to ask you about your company. This will help you determine whether they would be a good fit. It will also help you personalize your pitch to them by addressing their long-term goals.
  • Let candidates determine how they want to stay in touch. Discuss what the candidate would prefer. Ideas include scheduling regular check-ins, inviting them to events or sharing good content with them. Invite them to reach out to you anytime. Ultimately, let the candidate stay connected with you in a way they feel comfortable with.

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Evaluate candidates with a pre-employment assessment test https://resources.workable.com/tutorial/skills-assessment Tue, 07 Jun 2016 09:58:06 +0000 https://resources.workable.com/?p=5236 In your hiring process, it’s important to accurately gauge the skill level of your candidates as it pertains to their ability to do their job. Assessing these skills can take a wide variety of forms. You may ask candidates for a writing sample, a project, or a presentation. For jobs with an easily quantifiable skill-set, […]

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In your hiring process, it’s important to accurately gauge the skill level of your candidates as it pertains to their ability to do their job. Assessing these skills can take a wide variety of forms. You may ask candidates for a writing sample, a project, or a presentation. For jobs with an easily quantifiable skill-set, you may ask your candidates to complete a skills assessment, or standardized test to objectively gauge their competency.

Assessing the qualifications of your job applicants can be challenging. Competencies vary from job to job, as well as industry to industry. With the growing millennial workforce, opportunities for remote work, and ability to hire candidates from all over the world, skills assessments can level the playing field for all types of applicants.

A company’s pre-employment assessment process can take many forms. For creative jobs, this assessment might come as a portfolio. For editorial positions, you might use sample writing tests for candidates or ask for writing samples. However, for jobs that require the daily use of certain skills, an effective method is a skills test that will gauge their ability to complete the position’s required tasks.

Usefulness of assessments

In high-volume recruiting, skills assessments can make the job of a hiring manager much easier by providing “knock out” questions that will instantly disqualify candidates. Additionally, it could showcase the exemplary knowledge of your top candidates. A quantitative pre-hire assessment provides your candidates with an opportunity to shine in a way that may not come across in an interview or resume.

Deloitte has assembled a process which organizations can use as a guideline for creating, selecting and implementing pre-hire assessments:

  • Step 1: Define — Identify the human elements required to perform the job and how these impact valued business outcomes.
  • Step 2: Measure — Construct a series of predictive assessments to effectively measure the elements defined in Step 1.
  • Step 3: Decide — Empower expert decision makers to use the data generated from the hiring process to make hiring decisions.
  • Step 4: Evaluate — Collect data to understand the business impact of the decisions made using the various assessments included in the hiring process.

Skills assessment example

As an example, the exercise below helps you assess the software use skills of an Office Manager candidate:

Exercise: You are in Athens and need to arrange a meeting between your CEO who is in Boston and a business partner in San Francisco. Please draft the Google Calendar invitation and take a screenshot. See the complete Office Manager skills assessment here.

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Alternatives to a skills assessment

If the position for which you’re hiring doesn’t have a clear assessment component, designing a simulation of the job that the candidate will be performing can serve in its stead. Writing samples, problem sets and mock sales presentations are all great ways to get an idea of how someone will perform in a job that doesn’t necessarily have quantitative elements.

Thinking of ways to hire more effectively? Download our structured interviews guide for free.

In addition to assessments, your company might be interested in administering personality tests. These tests may assess a candidate’s propensity for workplace behavior or soft skills is critical for the job. It can also determine whether a person is a good fit for your team and culture. Though these tests may not determine whether someone is the most technically qualified, they can assess gaps that may be present during an interview process where candidates are feeling pressure to perform or act in a certain way. However, despite their perceived usefulness, these tests have been the object of controversy for reasons of compliance and effectiveness. Be sure that these tests fairly reveal what your company is looking to achieve, and are compliant with EEO and other policies.

Talent development and continued education

Skills assessments shouldn’t just be used for pre-employment purposes. By regularly assessing the skills and competencies of current staff, hiring managers will be able to have a better understanding of the skills that are needed from incoming employees. Tools like Pluralsight provide an accessible library of assessments and learning tools for candidates, new hires and established team members. Their 4,800 courses authored by experts in software development, IT and creative.

Machine data in hiring

Beyond qualifying and disqualifying candidates, results and analytics have a better track record of predicting longevity of employees’ tenure. In fact, according to a University of Toronto Study, employees hired based on algorithmic recommendations had job tenures that lasted 15 percent longer than people hired without testing. Managers who overruled machine-based recommendations hired workers less well-matched to the job, as measured by job tenure.

By using a skills assessment test, you have a built-in second set of eyes that is more impervious to bias. Statistically, hiring bias leads to poorer hiring decisions, and these skill assessments allow employers to take their personal preferences out of the equation. Further, this machine data normalizes and verifies the information that applicants provide, diminishing human error.

Recommended skills assessment tools

Plum.io: Plum’s Talent Profile helps you evaluate all job applicants and internal team members to determine their potential to be successful in any role or team in your company, and successful people generate results.

Criteria: HireSelect, Criteria’s pre employment testing system, is a SaaS solution that enables organizations to better manage their human capital by providing state-of-the-art assessment tools to increase the effectiveness of the employee selection and retention process. HireSelect features aptitude, personality, and skills tests.

Codility: Codility helps businesses of all sizes automate and accelerate tech recruiting. Using their software platform, businesses can dynamically source candidates, test and rank participants and interview the most promising candidates online.

ThriveMap: ThriveMap creates work simulation assessments that help companies to screen and rank candidates more effectively. Their assessments take candidates through a digital “day in the life” experience of a specific job within an organization, helping you gain insight into how desired behaviors express themselves within your company culture and work environment.

Related: See 10 of the best recruiting assessment tools

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Screening applicants: best methods and handy tips https://resources.workable.com/tutorial/screening-applicants Thu, 09 Jan 2020 16:50:03 +0000 https://resources.workable.com/?p=68456 You’ve decided to recruit a new team member. You’ve spent hours discussing with your colleagues what the new hire should bring to the table and now you’re ready to post the job description on your careers page and on job boards. If everything goes well, you’ll soon get the first applications. Hard part’s over, right? […]

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You’ve decided to recruit a new team member. You’ve spent hours discussing with your colleagues what the new hire should bring to the table and now you’re ready to post the job description on your careers page and on job boards. If everything goes well, you’ll soon get the first applications. Hard part’s over, right?

Well, not yet. Lots of questions will occur down the line. How experienced is this candidate in this must-have skill? How can we interview this applicant who lives two hours away? And ultimately, how do we know who the best candidate is?

In this step-by-step guide, you will find useful screening techniques and tips to follow. Before we go into details though, take a step back for a moment to make sure you’ve:

  1. Identified all must-have and nice-to-have skills: You may already know the highly important skills applicants should have, but, if you dig a bit deeper, there might be others you had not thought of.
  2. Become aware of unconscious bias: We all tend to favor similarities. We are more likely to get on well with people who have the same interests or backgrounds with us. During screening this and other biases can be harmful.
  3. Sharpened your candidate experience practices: It’s important to make a good impression as a company to applicants. Be clear and transparent, send follow-up emails and give feedback when possible. Regardless if a candidate will be hired or not, they might fit future openings or be able to refer other candidates.

Once you’ve done all these, let’s get down to business with screening applicants.

Application phase: Hitting the road

1. Screening resumes

Resumes are the most traditional way of showcasing skills and experience to potential employers. Scan candidates’ resumes to find out about the candidate’s educational background, work history, and most related certifications. Recruiting platforms like Workable can make this process much easier by automatically parsing resumes and organizing information under unique candidate profiles.

So, if a candidate seems to have the essential skills, does that mean they should move to the next phase? Maybe. Look at these two factors first:

  • The resume format: In most cases, messy resumes with typos and weird wording may indicate lack of attention when writing the text. This may be concerning, especially for roles that require attention to detail, such as software testers or copywriters. However, if the candidate seems like a good fit for the role based on other characteristics, you can evaluate these skills with the use of different methods, for example, assessment tools.
  • Unexplained job gaps: These may be alarming, but it’s not a reason to disqualify a candidate. It’s just something to explore during the interview. Find out what they did during this time. For example, they may have used their time off work to acquire a certification that’s useful for the current position.

2. Screening cover letters

Most candidates include cover letters in their applications. If you consider cover letters an essential part of your evaluation process, it’s good practice to ask candidates to submit a cover letter in the application guidelines. Here is what you can figure out about the candidate through cover letters:

  1. Motivation for the role and attitude
  2. Strengths and weaknesses
  3. Future career goals
  4. Consistency between resume and cover letter
  5. Clear structure

Many candidates will use a template for their cover letter, or they won’t provide much useful information for fear of saying something wrong (especially if they’re junior). That’s why it’s useful to have other sources of information. For example, you can design open-ended application questions, such as:

  • Why did you apply for this position?
  • What do you want to achieve in this role?
  • How do your strengths and weaknesses match the demands of the role?

3. Screening video applications

A video application is an addition or replacement of cover letters. It’s a one- or two-minute video in which applicants can explain why they are a good fit for the position. Ask them to briefly introduce themselves and why they applied for the role. You can also ask candidates to showcase a certain skill during the video application that is relevant to the job (e.g. sell a product in fifteen seconds). If you want to introduce video applications in your screening process, it’s best to use relevant software, so that candidates can easily record their answers.

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Phone screen: Making the first move

Now that you’ve narrowed down the most suitable candidates based on resumes and cover letters, you can schedule a phone screen with them. What should you ask in a phone screening interview? First, you can cross-check the applicants’ work and educational background. You can also ask basic information, such as their current location, salary expectations or availability. During the call, focus on how well they are able to communicate and note down their answers.

Create and send calendar invitations to candidates so that they are available and well prepared. Here are some potential red flags for phone-screening:

  1. The candidate doesn’t answer the call. It’s called ghosting and is not a good sign of the candidate’s professionalism. Give them the chance to explain what happened and consider giving them another opportunity if their explanation makes sense, and their profile otherwise looks like a great fit the role.
  2. The candidate has a rude or indifferent attitude. Nervousness during interviews is normal. However, you can spot a lack of interest and arrogance through certain words and phrases. For example, ‘I don’t care’ or ‘whatever’ are unsuitable in interviewing contexts. Also, the absence of questions from their end may show that the candidate might not be as interested as you’d like them to be.
  3. The candidate has provided inconsistent information. From your conversation with the interviewee, you understand that some of the details in their resume are not correct. This means that they either try to hide something or they did not pay much attention when applying.

Assessments: Checking the essentials

After the phone interview, it’s wise to check applicant skills with the use of assessment tools. There is a plethora of tests out there – from measuring coding skills to identifying if the candidate is a cultural fit. Find the ones that will give you a good view of their future job performance. The most common types of tests are:

  • Aptitude tests: Use them to measure job-relevant abilities. For example, if you require an employee with a sharp command of English, the English Quiz can help you gauge the candidates’ language capabilities.
  • Personality tests: Personality tests can show a candidate’s character strengths and whether they have behavioral traits that are necessary for the role, e.g. be a self-starter.

On-site interviews: Bringing it (them) home

Next stop: the on-site interview. Interviews can be stressful for both candidates and interviewers. Both parties are being evaluated and want to make a good impression. For this reason, a good interviewer will choose the right interview questions and get prepared to answer all types of questions about the company and the role.

During the interview, create a positive environment for the candidate and engage in authentic conversation with them as much as you can. Taking notes during an interview is essential, but it’s also important to focus on the conversation to understand the candidate’s personality and mindset.

Types of questions to ask:

  • Situational and behavioral questions to understand how the person reacts in certain contexts.
  • Skill-based questions that reveal the candidates’ job-relevant abilities. For example, if you are hiring for an editor, you should assess their attention to detail.
  • Values-based questions to examine if they are good cultural and team fit.

What else you should evaluate:

  • Effective communication: Are the candidate’s answers on point? Do they appear to be attentive listeners? A good communicator also provides examples to help you understand their point of view.
  • Attitude: The candidate is down-to-earth and positive during the interview. They talk about their achievements with pride and not arrogance.
  • Consistency: Again, consistency with previous answers and resumes matters. If a candidate’s resume states that they have experience in Java and it turns out they don’t, it’s a red flag.

Video interviews: Shortening the distance

What happens if the candidates need to commute a long distance for the interview? Or if you need to quickly assess job applicants due to rapid scaling and it’s difficult to arrange on-site interviews? Then, you can easily invite them for a video interview. Video interviews have become widely popular these days as they are cost-effective and convenient both for candidates and interviewers.

Live video interviews: You log into a video call with the candidate in real-time and follow the same screening process as in the on-site interview. Make sure to give clear instructions to the candidates regarding the video call and what to expect to avoid confusion.

The same red flags that you’d look for in a face-to-face interview apply here, too. An extra red flag would be if the candidate was indifferent or seemed to do other things at the same time.

Recorded (or asynchronous) video interview: In this type of interview, the interviewer provides candidates a series of questions and asks them to record their answers. The interview doesn’t take place in real time and you can assess candidates’ answers along with your teammates at your convenience. Make sure that the questions you ask are clear enough and do not require explanation (although, it’d be good to give candidates details of a contact person they can reach out for questions, should they have any).

Also consider that candidates know the questions beforehand, so they shouldn’t seem unprepared or give unclear answers.

Background checks: Searching for more

You’re closer to making up your mind about your next hire, but wait: it’s time to look deeper into their background. Even though they have demonstrated consistent behavior and ability throughout the candidate screening process, it’s wise to conduct a background check to uncover issues that haven’t come up until now. Make sure to follow all the legal aspects of this process, respecting the candidates’ privacy and integrity. It’ll be wise to have a clear company policy in place to ensure compliance during this potentially sensitive stage.

You can order background checks for:

  • Criminal history
  • Driving records
  • Credit reports
  • Verification reports (e.g. identity, educational certifications)

Depending on the position, you can also examine other aspects, such as drug use history, during the selection process. In any case, inform the candidate about these checks and why you conduct them. Here’s a guide on choosing background check providers and how to spot red flags.

Another way to check the candidate’s background is through referrals. Typically, companies ask candidates to provide the names and contact details of two references. These references are usually past managers or supervisors. Ask questions to learn more about candidates’ previous job responsibilities that relate to the position you’re hiring for, how they dealt with complex and stressful situations and how well they work in a team.

Job trials: Challenging the finalists

During the job trials, the employer invites the candidates in-house to assess their skills on the spot for a few hours, or even a full working day (with payment). The finalists are challenged to complete certain tasks that represent key responsibilities of the role. Job trials are also a good way to assess how the candidate coordinates with the rest of the team and how they match the company culture. After the job trial, ask yourself these questions:

  • Did they manage to complete the tasks? Did they face any difficulties and if yes, how did they react to them?
  • How well did they collaborate with the rest of the team?
  • Is the candidate the best fit for the role?

Remember: always value the candidate’s time during job trials and don’t take their availability for granted. Design the assignments in a way that does not wear them off or overly stresses them. Make them feel welcome and at ease and you will have higher chances to see the best version of themselves.

And the best candidate has shined through!

You have officially completed the selection process – good job! It’s definitely a long and challenging process but with good planning, it’s worthwhile.

In general, a good applicant tracking system (ATS) can help you manage these steps better, with automated resume screening tools, evaluation cards, etc. For example, Workable enables easier interview scheduling, effective communication with team members, and better evaluation through scorecards, among others.

Last but not least; now that you have finished screening applicants, it’s time to assess your own process. Go through each of the screening techniques you used and identify opportunities for improvement in your hiring process going forward.

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How to conduct a post-personality assessment interview https://resources.workable.com/tutorial/personality-assessment-interview Mon, 14 Jun 2021 17:06:14 +0000 https://resources.workable.com/?p=80391 Post-interview assessments are a complementary piece to the overall recruitment process that give powerful insights into a candidate’s qualifications beyond the standard application/resume/interview. Skills-based assessments are common – what’s becoming more standard are cognitive and personality assessments. Personality assessments, in particular, should be conducted with care. To ensure a fair and equitable analysis, follow up […]

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Post-interview assessments are a complementary piece to the overall recruitment process that give powerful insights into a candidate’s qualifications beyond the standard application/resume/interview. Skills-based assessments are common – what’s becoming more standard are cognitive and personality assessments.

Personality assessments, in particular, should be conducted with care. To ensure a fair and equitable analysis, follow up with a post-personality assessment interview.

The challenge here is that such an interview cannot follow the traditional structure of an interview, with a preset series of questions. Additionally, many post-personality test questions are customized based on individual test results and will differ from one candidate to the next. So, you’ll need to allow for flexibility here to gain a better understanding of the more intangible aspects of a candidate’s eligibility for a role.

With all those factors in play, here’s how you can use post-personality test questions to conduct a fair and equitable interview process.

Why should we care?

Often, interviews include questions like “What is your biggest flaw?” or “Where do you see yourself in five years?”. Research shows that questions such as these are most prone to interviewer bias.

Nevertheless, this approach may work when evaluating a handful of candidates. But when the number of candidates grows and each candidate needs to be assessed, a traditional interview with typical questions becomes more difficult when so many variables and intangibles are involved in an analysis.

This is why a structured way of conducting and recording a candidate’s post-personality assessment interview is crucial during the hiring process for a specific job. To maintain structure, follow these five steps in mind to ensure you’re set for success:

  1. Prepare beforehand
  2. Invite every candidate
  3. Set up the interview
  4. Perform the interview itself
  5. Report immediately afterwards

1. Prepare beforehand

The first step is to prepare ahead of the interview. Review a map of all available personality factors and facets. Consider the relevance of each for the job, and focus on eight to 10 core facets that you want to evaluate.

If you’re unsure whether or not to include specific personality traits or characteristics in this list, consult with someone already in that function or team to get a better understanding of what traits are beneficial to the role.

Once you have the list of traits and characteristics you want to look at, it’s time to start collecting insights via the interview.

Now that you know what you are looking for, it is time to start collecting data and invite candidates to interview.

2. Invite every candidate

To ensure a fair and equitable process, make sure every candidate gets an interview. Remember, you’re looking at specific behaviors and characteristics that are better analyzed via assessments and interviews than via candidate profiles.

Another factor is that candidates’ own biases can factor into the assessment results – for instance, they may be naturally inclined to give the “right” answer to further their candidacy for a role even if there’s no actual right or wrong answer. There will also be those who don’t seem to match what you’re looking for in an ideal candidate.

A post-personality assessment interview gives you the opportunity to hear them out. You may find candidates who use uncommon tactics to turn disadvantages into advantages. Some may have different approaches to handling dissatisfied customers, for example.

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3. Setting up the interview

Now it’s time to set a standard for the pre-interview period. Your goal here is to make sure each candidate feels welcome, comfortable and respected. That also means creating a comfortable environment and allowing enough time for candidates to respond in depth – and for you to really listen without distractions.

This is especially important when conducting a post-personality assessment interview because you want the candidate to feel at ease.

Meanwhile, make sure you’ve done your homework on the suggested interview questions – which are customized as well. These questions, via Workable’s personality assessment feature, can come up in cases where greater clarity is needed in specific areas.

For example, a candidate may show significant “friendly” or “distant” traits, which would trigger questions via the feature (which are, again, customized) to help understand those elements at a deeper level. These questions will be available via Workable’s personality assessment feature in cases where the candidate has scored below or above average in specific personality characteristics.

Some of these questions may not correspond to characteristics included in your list you made in Step 1. In that case, you may skip them.

4. Conducting the interview

During the interview, you should always go back to the priorities you’ve outlined in your initial preparation. Ask yourself:

  • “Why is this characteristic important?”
  • “How will a candidate with this characteristic perform better in this job?”

There will be a corresponding question or statement for each characteristic. Follow-up questions are available if you want to explore further. Once you’re satisfied that you’ve learned what you need to know about the candidate, move on to the next question(s).

It’s important to pay close attention to the candidate’s responses. Your goal is to understand how the candidate will perform in the job in terms of personality traits.

5. Report immediately afterwards

After the interview is over, record your assessment of the candidate’s qualities. It’s best to do this immediately after the interview, and in a standardized format that allows you to compare results with other candidates.

Post-assessment interview best practices

When interviewing, follow these best practices:

  • Be actively engaged in the interview, and pay attention to the candidate’s responses. These questions are as much for your benefit as they are for the candidate’s – don’t treat this as an afterthought.
  • Ensure a stress-free environment that allows the candidate to bring their best self to the interview. Even if you want to see how a candidate responds in a stressful situation, there’s a time and place for that; don’t deliberately create that atmosphere in this particular interview.
  • Be intensely aware of the most important personality characteristics for the specific job position that you’re interviewing for.
  • End the interview in a professional and respectful manner, and be sure to note your impressions of the candidate immediately afterwards, as to not miss any important details.

Consider a training program or consultation with fellow HR professionals to ensure an ideal outcome for yourself and other members of the hiring team.

You may also find the following tutorials and templates to be helpful in ensuring best results:

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Hard skills vs. Soft skills https://resources.workable.com/hr-terms/hard-skills-vs-soft-skills Tue, 16 Jul 2019 07:23:27 +0000 https://resources.workable.com/?p=33028 Hard skills are job-specific abilities acquired through education and training, like programming for developers. Soft skills are general personality traits, such as teamwork and communication, relevant across various roles and industries. So what is the difference between hard skills and soft skills? It’s obvious now. Hard skills refer to the job-related knowledge and abilities that […]

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Hard skills are job-specific abilities acquired through education and training, like programming for developers. Soft skills are general personality traits, such as teamwork and communication, relevant across various roles and industries.

So what is the difference between hard skills and soft skills? It’s obvious now. Hard skills refer to the job-related knowledge and abilities that employees need to perform their job duties effectively. Soft skills, on the other hand, are the personal qualities that help employees really thrive in the workplace.

Hard skills help you identify candidates who are good on paper, whereas soft skills indicate which of these candidates are good in person, too. This means that you need a good mix of hard and soft skills in every employee so that they can be successful in their role.

For example, imagine you’re hiring a developer. Some hard skills examples that are necessary for this role include knowledge of specific programming languages (e.g. Java), frameworks and tools. On the other hand, useful soft skills examples are: collaboration, problem-solving attitude and time management abilities.

Contents

Defining hard skills vs. soft skills

Hard skills, also called technical skills, are job-specific, relevant to each position and seniority level. In other words, each position in every company will require a unique hard skills list. For example, an accountant needs to know how to reconcile bank statements, while that knowledge is unnecessary for a developer. At the same time, reconciliation is important for accountants no matter their level of experience, but preparing business budgets is a skill that’s not usually required of a junior accountant.

Soft skills are general characteristics, relevant to personality traits. Some soft skills you’d like to see in all employees regardless of their position or expertise, while other soft skills make sense in certain jobs and are less important in others. For example, if you value collaboration in your company, you want to hire employees who are great team players and can communicate well with others. On the other hand, networking and relationship-building skills might be essential for sales and marketing roles, but irrelevant for engineering roles. Likewise, leadership abilities make sense for people who’ll manage a team no matter their department.

Developing hard skills vs. soft skills

Employees develop hard skills through education and on-the-job practice, while they develop soft skills through various, life-long professional and personal experiences. For example, marketers can learn marketing techniques and tools by attending a marketing course, whereas they could grow their collaboration skills by participating in a sports team.

Measuring hard skills vs. soft skills

Hard skills are measurable and can be described using numerical or yes/no criteria. On the other hand, soft skills are often intangible or hard to quantify and are usually described with qualitative scales. For example, one salesperson might be:

  • an excellent user of X CRM software having used its features on a daily basis for the past 5 years and;
  • a good communicator being able to explain ‘fairly well’ the benefits of a product to a potential customer.

Evaluating hard skills vs. soft skills

You can evaluate hard skills, through resumes, portfolios, job-related assignments and role-specific interview questions.

On the other hand, soft skills are better assessed by asking situational and behavioral interview questions, by using soft skills questions and tests and by taking into account a candidate’s overall personality characteristics as presented during the entire hiring process.

Want more definitions? See our complete library of HR Terms.

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What are soft skills? https://resources.workable.com/hr-terms/what-are-soft-skills Mon, 01 Jul 2019 13:00:25 +0000 https://resources.workable.com/?p=32929 Soft skills are general traits not specific to any job, helping employees excel in any workplace. They include communication, teamwork, and adaptability, often termed as transferable or interpersonal skills. They’re essential for professional success. At a minimum, employees need role-specific knowledge and abilities to perform their job duties. But, those who usually stand out as […]

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Soft skills are general traits not specific to any job, helping employees excel in any workplace. They include communication, teamwork, and adaptability, often termed as transferable or interpersonal skills. They’re essential for professional success.

At a minimum, employees need role-specific knowledge and abilities to perform their job duties. But, those who usually stand out as high performers need some additional qualities, such as the ability to communicate clearly, the ability to work well with others and the ability to manage their time effectively. These abilities are examples of soft skills.

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Contents:

Here are 15 soft skills examples that are essential traits among employees:

  • Communication
  • Teamwork
  • Problem-solving
  • Time management
  • Critical thinking
  • Decision-making
  • Organizational
  • Stress management
  • Adaptability
  • Conflict management
  • Leadership
  • Creativity
  • Resourcefulness
  • Persuasion
  • Openness to criticism
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Why are soft skills important?

In job ads, it’s common to include requirements such as “communication skills” or “a problem-solving attitude”. That’s because soft skills help you:

  • Identify employees who are not just able to do the job, but they’re also able to do it well.
    • Example: An employee with good time management skills knows how to prioritize tasks to meet deadlines.
  • Choose between qualified candidates who meet the typical requirements for the job.
    • Example: When two candidates have a similar academic and professional background, you’re more likely to hire the one who’s more collaborative and flexible.
  • Hire for potential; not just knowledge.
    • Example: For a junior position, it makes sense to look for candidates with a “willingness to learn” and an “adaptive personality”, as opposed to hiring an expert.
  • Make well-rounded hiring decisions.
    • Example: When hiring a salesperson, you want to find a candidate who’s familiar with the industry and has experience in sales, but is also resilient, knows how to negotiate and has excellent verbal communication abilities.
  • Evaluate candidates’ culture fit.
    • Example: If you value accountability and you want to have employees who can take initiative, it’s important to look for candidates who are not afraid to take ownership of their job, who are decisive and have a problem-solving aptitude.

How to evaluate soft skills in the workplace

Identifying and assessing soft skills in candidates is no easy feat: those qualities are often intangible and can’t be measured by simply looking at what soft skills each candidate includes in their resume. Besides, candidates will try to present themselves as positively as possible during interviews, so it’s your job to dig deeper to uncover what they can really bring to the table in terms of soft skills.

How do you assess soft skills in candidates?

1. Know what you’re looking for in potential hires beforehand and ask all candidates the same questions.

Before starting your interview process for an open role, consider what kind of soft skills are important in this role and prepare specific questions to assess those skills. This step is important for you to evaluate all candidates objectively. For example, in a sales role, good communication is key. By preparing specific questions that evaluate how candidates use their communication skills on the job, you’re more likely to find someone who can actually communicate with clients effectively, instead of hiring someone who only appears so (e.g. because they’re extroverted).

To help you out, we gathered examples of soft skills questions that test specific skills:

2. Ask behavioral questions to learn how they’ve used soft skills in previous jobs.

Past behaviors indicate how candidates behave in business settings, so they can be used as a soft skill assessment, too. For example, you can ask targeted questions to learn how candidates have resolved conflicts, how they’ve managed time-sensitive tasks or how they’ve worked in group projects.

Here are some ideas:

  • How do you prioritize work when there are multiple projects going on at the same time?
  • What happened when you disagreed with a colleague about how you should approach a project or deal with a problem at work?

Check our list of behavioral interview questions for more examples.

3. Use hypothetical scenarios, games and activities that test specific abilities.

Often, it’s useful to simulate job duties to test how candidates would approach regular tasks and challenges. That’s because each job, team and company is different, so you want to find a candidate who fits your unique environment. For example, a role-playing activity can help you assess whether salespeople have the negotiation skills you’re specifically looking for. Or, you can use a game-based exercise to identify candidates who solve problems creatively.

Here are some examples:

  • If you had two important deadlines coming up, how would you prioritize your tasks?
  • If one of your team members was underperforming, how would you give them feedback?

For more ideas on using hypothetical scenarios to evaluate candidates, take a look at our situational interview questions.

4. Pay attention to candidates’ answers and reactions during interviews

You can learn a lot about candidates’ soft skills through job-specific questions and assignments. Even if you want to primarily test candidates’ knowledge and hard skills, you can still notice strong and weak points in soft skills, too. For example, one candidate might claim to have excellent attention to detail, but if their written assignment has many typos and errors, then that’s a red flag. Likewise, when a candidate gives you clear, well-structured answers, it’s a hint they’re good communicators.

To form an objective opinion on candidates’ soft skills and abilities, make sure you take everything into consideration: from the way they interact with you during interviews to their performance on job-related tasks. This way, you’ll be more confident you select the most competent employees, but also those who fit well to your work environment.

Want more definitions? See our complete library of HR Terms.

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How to build a blind hiring program https://resources.workable.com/tutorial/blind-hiring Fri, 19 Aug 2016 12:29:11 +0000 https://resources.workable.com/?p=6342 Blind hiring removes all personal and demographic information from the hiring process so hiring managers can assess candidates based on ability alone. Inspired by the success of blind auditions (think “The Voice”), blind hiring aims to produce a more diverse workforce, less clouded by unconscious bias. Some industries have reputations for in-group hiring (often of […]

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Blind hiring removes all personal and demographic information from the hiring process so hiring managers can assess candidates based on ability alone. Inspired by the success of blind auditions (think “The Voice”), blind hiring aims to produce a more diverse workforce, less clouded by unconscious bias.

Some industries have reputations for in-group hiring (often of the ‘pale, male and stale’ variety.) Blind hiring can help companies hire for talent and skill, not just for cultural similarity. The results of blind hiring are relatively untested. However, in the 1970s, the Boston Symphony Orchestra (BSO) instituted a blind audition process to combat their lack of gender diversity. Blind auditions increased the likelihood that a woman would be hired by between 25 and 46 percent. Over time, the effects of these blind hiring programs became clear: more and more women applied for the program, increasing the overall skill, talent and quality of the BSO’s application pool (and, by extension, the quality of their music.)

Beginning a blind hiring process

Transitioning to blind hiring all at once can be a complicated task, and may have mixed results. However, there are elements of blind hiring that you can bring into your hiring process that will start to reduce hiring biases. Try these approaches to add a semi-blind approach to your hiring process: 

Obscure gender, race or demographic information

If you’re looking to mask gender or race, delete candidates’ names from their resumes before sending them over to hiring managers. Names, particularly names that are commonly associated with a certain gender or race, can trigger unconscious biases that can hurt candidates and companies alike. If you choose to obscure candidates’ names, consider deleting other identifying information too, like the names of women’s or historically black colleges.

Related: How to source on job boards and resume databases

Don’t consider college pedigree

It can be tempting to judge someone’s qualifications based on their college degree. However, just because someone comes from a top-tier university doesn’t mean that they are the best fit for your job. By obscuring the education portion of a candidate’s resume, you can let their experience speak for itself. It’s best to pair this strategy with a skills assessment or assignment. Listing experience on a resume is only a snapshot of what a candidate is actually capable of. 

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Disregard hobbies and interests

Hiring for ‘fit’ rather than skill can allow biases to seep through. According to a New York Times’ analysis of blind hiring, the most common reasons for hiring someone were similar taste in hobbies, leisure activities, and other traits unrelated to job performance.

Taking interests and hobbies into account can create an insular workplace culture, without room for employees to come in with new experiences to improve your company. More importantly, if the hobbies and interests of your workplace are homogenous and primarily reflect a certain demographic, achieving diversity will become significantly harder. To combat this, obscure mentions of irrelevant interests or experience.

Avoid social media

Adding social media profiles to a candidate’s application can often provide a fuller picture of what a candidate is like. You can see how they present themselves online through their Twitter, LinkedIn and Facebook profiles. However, these profiles can provide photos and other information that you might not need to know. If you’re committed to blind hiring efforts, it’s best to err on the safe side and avoid digging into social media profiles during pre-screening.

Related17 effective candidate sourcing tools

Use structured interviews

Though a face-to-face interview is hardly blind hiring, implementing a structured interview process can mimic some of the objectivity blind hiring offers. By asking the same predetermined questions to all candidates in the same order, interviewers can score and judge answers in a less biased and subjective eye way than they could with unstructured interviews.

Tools and resources to reduce hiring bias:

Blendoor

Blendoor is a mobile job matching app that obscures the names and photos of candidates in order to combat unconscious bias and facilitate diversity recruiting in tech companies.

Gapjumpers

Gapjumpers combats implicit hiring bias through ‘blind auditions,’ providing assessments and challenges that companies can use to evaluate candidates instead of a classic resume.

Textio

Textio is a web-based tool that checks job descriptions for words that indicate gender bias. Textio highlights problematic phrasing in a job posting and makes suggestions to help you attract diverse, qualified candidates.

Gender Decoder for Job Ads

The Gender Decoder for Job Ads is a single-serve web app that allows you to check your job descriptions and advertisements for linguistic gender biases.

Project Implicit

Project Implicit is the work of psychologists at Harvard, the University of Virginia and the University of Washington. Their assessments, called Implicit Association Tests, attempt to identify and measure hidden biases.

Project Include

Project Include, founded by tech leaders from Slack and Pinterest, gives chief executives recommendations and tools to improve diversity and create more inclusive work environments in the white male-dominated tech culture in Silicon Valley.

Related: Recruiting tools and techniques for modern HR teams

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Talent pipeline management strategy: tips for an effective pipeline https://resources.workable.com/tutorial/talent-pipeline Thu, 02 Jun 2016 12:34:18 +0000 https://resources.workable.com/?p=5210 It has become popular to think of the hiring process as a talent pipeline where importance is given to assuring a regular flow of candidates. Effective talent pipeline management is about having a pool of prospective candidates in place prior to the opening of a new position and a predictable sequence of steps for moving them […]

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It has become popular to think of the hiring process as a talent pipeline where importance is given to assuring a regular flow of candidates. Effective talent pipeline management is about having a pool of prospective candidates in place prior to the opening of a new position and a predictable sequence of steps for moving them from sourced to hired. It’s one of the main ideas that informed our product design at Workable.

What is a talent pipeline?

What is a talent pipeline? It is an approach that can deliver an improved recruitment process. Creating a talent pipeline strategy takes time and needs careful planning but when you get it right, it can shorten the time it takes to make a hire (in other words, time-to-fill) and enhance your chances of finding the best people. Once you establish your strategy, you can implement talent pipeline metrics to grow your program.

An effective talent pipeline management program relies on a well-stocked talent pool — a database of the kind of talented candidates you’re likely to need to hire in the future. This pool should feed the early stages of your talent pipelines and we look at the best ideas for managing this flow:

Planning your talent pipeline strategy

A talent pipeline is fed by your network and sourcing. You need to think about the following questions when developing your talent management process:

Which roles need a talent pipeline?

Talent pipeline management needs a well-thought-out allocation of resources. When hiring for roles that don’t require rare or diverse skillsets, building a pipeline of talent may not always be needed. Conversely, for critical roles, which can be managerial, highly specialized or simply very important, a talent pipeline can be very useful.

What skills are needed for critical roles?

You can’t assess a talent pool if you don’t know what to look for. Apart from having detailed job descriptions, it’s a good idea to identify the core skills of each position. The input of hiring managers as well as the incumbents of the position is of utmost importance. Always keep in mind that you’re seeking to fill future positions. A company should devote time to continuous recruiting, even if there’s no current need. Try to think about skills that will be necessary in the future. You should be aware of any changes or trends that will result in a search for new abilities that the organization may not yet possess.

Source and attract more candidates

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Who’s in charge of managing the talent pipeline?

Should recruiters or hiring managers be in charge of talent pipelines? Hiring managers need to be involved as continuous hiring is everybody’s job. If you’d like to build a talent pool, which is usually a group of talent with generic skills and potential cultural fit, recruiters may be in charge.

What strategies will I be using?

As you’ll see below, there are a lot of strategies and sources you can use for talent pipeline management. Be clear about which ones are likely to be more effective for you. You can adjust your strategies at any time.

How to build a talent pipeline

After you’ve done the right preparation, you can start building your talent pipelines. Fostering relationships with external talent will give your sourcing and networking techniques a high strategic purpose. Filling positions from within is a good option and may also be beneficial for employee satisfaction levels.

Developing your internal talent pool

There are many arguments for internal hiring. It’s people you trust and already know are a good cultural fit. Conduct effective succession planning by using the results of performance evaluations. Identify who has skills that could be used in critical positions.

There are, of course, a number of things to consider. Sometimes some of your best talent may need training to be able to succeed in critical positions. Invest in that. Additionally, in order to make this process more effective, think about shifting away from the annual performance reviews so you can be aware of potential successors for a position at any given time. This will also provide opportunities for coaching and improvement.

Lastly, don’t neglect to pay attention to your turnover rate. Enhancing employee engagement and reducing turnover is a huge benefit in its own right, but it can also help in maintaining your internal talent pipeline.

Sourcing an external talent pool

Recruiting external talent is challenging. Sourcing and networking are more commonly used when there’s need to fill a specific position. Using your talent pipeline proactively, before filling a position becomes urgent, is a more strategic approach.

Here’s a few things you can do to build effective talent pipelines:

Use modern sourcing tools to find resumes and profiles

Sourcing doesn’t have to be reactive. There are modern talent pipeline tools and sourcing resources you can use that will bring you close to a pool of talented professionals according to your criteria. Make a first contact, even if they’re not currently looking for a position. Keep them on your radar. Try modern hiring templates and tools that allow you to maintain a relationship with your future talent.

Workable’s People Search allows you to find candidates based on their listed skills and geographic area. You can also use Boolean search to find these candidates on Google.

Download our free sourcing guide to explore effective sourcing methods.

Attend events to find engaged passive candidates

Every company can select from a wide range of events, meetups and conferences to meet with potential candidates. Refine your recruiting pitch to focus on the future rather than trying to fill current positions. When meeting with talent, approach them with future opportunities, connect with them and keep in touch.

Source candidates from their social media profiles

Social media has made it easy for companies to find talent in the outside world. From connecting with people on LinkedIn to following interesting people on Twitter, social media can help you add quality candidates to your talent pool.

Keep your eye on rejected candidates

Candidates who were rejected at the final stages of the hiring process could be great future options. You already know they’re talented and they won’t need to pass again through initial stages such as screening calls and cognitive tests. And although rejected before, they may be the perfect fit for a new position. Remember that candidate experience matters: try to leave them with positive impressions about your company. Show them respect (e.g. send them a carefully constructed rejection letter) and connect with them as much as possible.

See also our free post-interview rejection letter sample.

Develop your referral programs

Referrals are a great way to gain access to excellent candidates who may not be looking for a job or may not have the time to look. It’s often true that great people know great people. Encourage employees or other persons you trust to refer talent.

Be a desirable place to work

Are you doing a good job in employer branding? Well, keep doing it! Being attractive as an employer is a prerequisite for success in talent pipelining. Not only should you find the best talent, you should also make sure that they will want to work in your company. You should also encourage people to come to you. Dedicate a place in your career’s page where candidates can submit resumes for future positions. Don’t neglect this; it’s a great way to have a constant and effortless flow of resumes in your talent pool. Evaluate them and you may discover real talent among them.

Use your ATS to nurture future candidates

An applicant tracking system, like Workable, stores candidate profiles in a searchable database. Candidates can be assigned to specific positions so you can have a full talent management program. Adding the options to leave comments, evaluations and move them along the hiring process, it allows you to evaluate your talent pipeline strategy and discover great future candidates.

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How to set up a candidate experience survey https://resources.workable.com/tutorial/candidate-experience-survey Fri, 17 Feb 2017 19:31:32 +0000 https://resources.workable.com/?p=8521 How you interact with candidates during the hiring process is critical. Pitfalls, small or large, hurt your reputation, cost you great hires and damage your employer brand. To understand and improve candidate experience, recruiters should put themselves in candidates’ shoes by surveying them. Though surveys are prone to bias issues, you can combat their limitations by […]

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How you interact with candidates during the hiring process is critical. Pitfalls, small or large, hurt your reputation, cost you great hires and damage your employer brand. To understand and improve candidate experience, recruiters should put themselves in candidates’ shoes by surveying them. Though surveys are prone to bias issues, you can combat their limitations by designing your candidate experience survey process in a thoughtful and intentional way.

The candidate experience timeline begins from the moment a job seeker learns about an open position at your company and continues throughout the candidate’s interview process. It ends with a job offer or rejection letter. Use surveys to ask for candidate experience feedback in order to reveal strengths and weaknesses in each stage of your hiring process, This way, you can continue to refine and improve your recruiting strategy.

Who to survey

Applicants (post-interview)

Ideally, all of the candidates you interview would answer your survey questions, so you can learn about:

  • The clarity of your job descriptions (“Did your discussion with the recruiter reflect what you read in the job ad?”)
  • Their first impressions of your offices and employees (“How friendly/warm was the receptionist when you arrived for your interview?”)
  • Your recruiter-candidate communication (“How clearly did our recruiter explain the steps of the hiring process and job details?”)

But you are bound to run into sampling biases with these kinds of questions, because it’s unlikely that every candidate is going to respond to your survey questions, or appreciate being asked to provide feedback if they’re upset about being rejected. To reduce the likelihood of these kinds of sampling biases, send your candidate survey emails to candidates a while after the position they applied to has closed. A candidate who’s expecting an invitation for a second interview mightn’t share a negative comment, despite being granted anonymity. Likewise, recently-rejected candidates may offer bitter feedback, but you can increase your chances of receiving honest input if you contact them some time after sending a rejection letter.

See also our free post-interview rejection letter sample.

Final stage candidates

Candidates who made it to the final stage of your hiring process can give you a complete overview of their experience. They can answer questions like:

  • Was email and phone communication prompt and effective during the hiring process?
  • Were the job details and requirements consistent throughout the hiring process?
  • What would make our hiring process better?

You may be able to get useful information from candidates who rejected a job offer. For example, losing a great hire because of a poorly crafted job offer letter is something you can fix as soon as possible.

Deliver a modern candidate experience

Delight candidates with engaging careers pages, mobile-friendly applications and easy interview scheduling — all with Workable, the world's leading recruiting software!

Take a tour of Workable

New hires

Though new hires are an admittedly biased and unrepresentative sample population (because they don’t include people who rejected your job offer or dropped out of your hiring process) they can give you feedback as part of their onboarding process. Ask them if their first days turned out as they expected, or if they would have appreciated more information about the job before accepting it (e.g. details about working hours, dress code and benefits.) Also, positive input will help you strengthen the things you already do well (e.g. “The recruiter’s description of the company’s culture encouraged me to accept the job offer.”)

It’s easier to collect answers from newly-hired employees, compared to candidates you’ve rejected. New hires will be more invested in helping you improve company procedures. But, they may also be more inclined to portray their experience of your hiring process in a positive light, because they’re newly minted employees who want to make a good first impression.

How to survey

Start by testing and comparing survey software to find one that fits your needs. It’s easy to create and email an online survey – you can use templates, for example, from Typeform or LeadQuizzes. Here are some basic tips to follow:

  • Inform candidates about the survey during the hiring process. Rejected candidates who aren’t aware of your candidate experience survey might perceive it as spam and ignore it. Increase your reply chances by letting all your candidates know that they should expect to receive a survey.
  • Respect privacy. Choose a reliable survey tool that keeps candidates’ personal information anonymous. Otherwise, you will risk harming your company’s reputation. If candidates question their anonymity, they will be less likely to submit honest answers.
  • Keep it short. Respect candidates’ time and create a brief survey that takes no more than five minutes to complete. A total of 6-10 questions will give you more than enough feedback to work with. Detailed questionnaires are off-putting and can hurt your response rate.
  • Offer an incentive. Candidates will be more willing to answer your survey if there’s something in it for them. Airbnb, for example, offers a coupon to rejected candidates to end the process on a positive note. A simple message of appreciation (e.g. “Thank you for your time” or “Your opinion helps us get better”) also goes a long way.
  • Combine closed and open-ended questions. Open-ended questions (e.g. “Why would you choose/ not choose to apply for a future opening at our company?”) provide qualitative information and better insight into the candidate’s point of view, but are time-consuming for candidates to answer. Closed questions (e.g. multiple choice, “Yes” or “No” options) are quicker for candidates to answer and easier to measure, but they mightn’t accurately reflect candidates’ opinions. Use both question types in your survey to counterbalance the pros and cons of each.

Related: Frequently asked questions about candidate experience metrics

What to survey

When setting up your candidate experience survey, choose questions that reveal:

  • Current candidate satisfaction levels
  • Highs and lows of your hiring process
  • Differences in candidate experience between departments
  • Opportunities to improve your overall candidate experience

Designing good survey questions is a multi-step process. Make sure your questions are clear, relevant to your company’s procedures and allow candidates to provide objective answers. Leading questions that prompt candidates to tell you what you want to hear won’t help you understand (or fix) any problems.

Here’s an example of a leading question:

candidate experience survey leading question example

Unless you ask candidates to develop a new website for your company in a day, in most cases candidates will have reasonable amount of time to complete an assignment. Modify your question to get more specific feedback. Here’s an example:

candidate experience survey example

Measure your Net Promoter Score

The Net Promoter Score (NPS) is a simple method to measure customer experience, popular among marketers who want to track the reputation of their brand. You can tweak the traditional NPS question to meet your recruiting needs:

How likely are you to recommend a friend to apply to our company?

candidate experience survey - NPS scale
Screenshot from Net Promoter Network

Candidates (and current employees) who have an overall positive experience of your company’s hiring process will encourage their friends to consider working for your company. If your Net Promoter Score is low, it’s time to examine how to improve your hiring process.

Setting up a survey is only the beginning of improving your candidate experience. Combine the results you collect with other sources of applicant opinions. Glassdoor reviews and social networks are some of the most popular places for people to share their candidate experiences and post their opinions about companies.

Use the feedback you get from candidates to revamp your hiring process. Even small changes can boost your employer brand. Caring enough about candidate experience to measure it in the first place is a great place to start.

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Structured interview questions: Tips and examples for hiring https://resources.workable.com/tutorial/structured-interview-questions-guide Fri, 29 Jul 2016 15:36:51 +0000 https://resources.workable.com/?p=6102 Have you decided to shift towards structured interview questions? Good call. Structured interviews are twice as effective as unstructured interviews. Granted, they can take more time to prepare for. But if you get it right once, you can boost your chances of making the right hire for every future position. To craft structured interview questions, […]

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Have you decided to shift towards structured interview questions? Good call. Structured interviews are twice as effective as unstructured interviews. Granted, they can take more time to prepare for. But if you get it right once, you can boost your chances of making the right hire for every future position.

To craft structured interview questions, you design a set of questions that are connected to the job-related traits you’re looking for. Then, you ask all your candidates the same questions in the same order and rate their answers using a standardized scoring system.

Learn more about structured interviews

Here’s a guide for writing structured interview questions:

Why structured?

The more unstructured, the less job-related. If interviewers ask questions randomly and spontaneously, they’re risking evaluating traits that don’t predict job performance. Biases could run loose; interviewers might end up evaluating based on gender, race, physical attractiveness or, most commonly, how similar a candidate is to them. Worse, they may end up asking illegal interview questions.

Structured interview questions are job-related. They’re friendlier to equal opportunity since all candidates face the same questions in the same order. Structured interviews allow for greater objectivity. They work well in team hiring environments and group interviews where individual biases are less likely to interfere. They also make it simpler to provide interview feedback to candidates you’re keeping in your talent pool.

Looking for a bonus? Companies that use structured interviews can defend themselves better in court. By showing that they ask the same job-related questions to all candidates and rate with a standardized system, they can show that they value equal opportunity.

The big picture

You can add structured interview questions to your interview process by following 8 steps:

  1. Craft the job description
  2. List requirements by category or hard/soft skills
  3. Create role-specific questions
  4. Add general interview questions
  5. Choose a rating scale
  6. Train hiring managers
  7. Conduct the interview
  8. Evaluate candidates
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How do I create structured interview questions?

Structured interview questions, and semi-structured interview questions, usually fall into two categories: role-specific and general. Role specific questions explore if candidates can do the job. General questions assess whether candidates fit your company.

Role-specific interview questions

Build role-specific questions to see if candidates meet a position’s requirements.

Step 1: Review job description

A well-written job description includes all important requirements. You should craft questions to evaluate both hard skills and soft skills.

By using Workable’s interview kits you can group your questions into categories like creativity questions or people skills questions. It makes it easier to see how a candidate scores in each quality.

Step 2: Develop interview questions

Two main questions per requirement is usually enough for an average interview. Follow up (or probing) questions should also be pre-determined and scored with the same system. In the example below, questions marked in red could be probing questions:

example-of-probing-question

Hard skills interview questions often take this form:

“How have you used Venn diagrams in the past?”

You can also ask candidates to complete mini-assignments on a whiteboard or piece of paper.

Soft skills interview questions can be general or specific:

“Tell me about a time you had to explain a difficult concept to a team member”

Or

“How would you explain the term ‘capital structure’ to a non-finance manager?”

Behavioral and situational questions are good options when you want to hear longer answers and get more information about candidates. Look for situations that crop up often in their profession.

You can find a large library of questions for each job title in Workable’s interview question resources section.

General interview questions

Role-specific interview questions evaluate hard and soft skills that vary by position. These structured interview questions and answers can be used company-wide. They’re relevant to culture and shared values. Because company values are often based on abstract ideas, it can be difficult to turn them into interview questions. But, it’s possible.

Think: what qualities should all employees share?

What will help a new hire fit in? Intelligence is a given in most cases but it can be assessed through tests or assignments. What are other important values for your company? By surveying employees, you can learn what values they think the company embodies. If you don’t have time for extensive surveys, you could ask senior management. Integrity and dependability are common requirements. What are the shared qualities that employees don’t like? You can also prioritize important qualities. For example, ask: is assertiveness or teamwork more important for us?

To probe deeper, think of the leadership style in your company. Do employees have a say in their work? Or do all instructions flow from the top down? Depending on your answers, employees should either be highly resourceful and independent or be able to respect authority and follow instructions quickly and efficiently. Thinking about these kinds of cultural questions can help you avoid hiring future disengaged employees who aren’t a good fit for your work culture.

Structure interview questions so they are clear and objective. The US. Office of Personnel Management (OPM) suggests using the STAR approach (Situation-Task-Action-Result) to frame your behavioral interview questions. For example:

“Tell me about a time your failed at a project (Situation/Task). How did you try to avoid failure? (Action). What did that experience teach you? (Result).”

General guidelines for writing interview questions:

  • Use real-life situations
  • Be clear and concise
  • Avoid jargon
  • Ensure questions can’t be answered with a simple ‘yes’ or ‘no’
  • Avoid questions that point to a right answer
  • Avoid adding excessive detail
  • Don’t try to assess anything non-job related (especially protected characteristics)

Need more detailed advice on structured interview questions? Download our complete guide for free.

Here are a few general qualities that companies could evaluate for all positions:

  • Knowledge of the company
  • Preference of leadership style
  • Communication
  • Ethics
  • Dependability
  • Initiative
  • Willingness to learn

Sample structured interview questions:

For knowledge of the company, interview questions are simple:

  • Who are our competitors and what makes us different from them?
  • What’s our mission?
  • What do you know about our products/services? Have you used them before?
  • What makes you want to work here?

Same goes for leadership style preference:

  • What leadership style helps you work better?
  • Describe three qualities of your previous manager that you thought were good/bad for your work relationship
  • Tell me about a time you had to delegate. What was the result?

Other qualities are tricky. Traits like willingness to learn are abstract. You can ask a candidate what they did to improve their skills in their previous job or where they went for job-related information. But, your best bet would be to evaluate them through behavioral or situational questions. Think of situations that involve learning from mistakes or seeking new information. One common example is “Tell me about a time you failed and what you learned.”

Here are examples of interview questions for these qualities:

Communication

  • Tell me about a time you had to deliver bad news to a manager or team member. How did you do it? What was the other person’s reaction?
  • Tell me about a time you had to deal with a difficult colleague. What did you do to communicate properly?
  • How would you explain this industry term to someone from a different discipline?

Ethics

  • Tell me about a time you faced an ethical dilemma at work. What did you decide and what was the result?
  • If you discovered your supervisor was breaking the company’s code of conduct, what would you do?

Dependability

  • Tell me about a time you struggled with work-life balance. What did you do? Did you manage to solve the problem?
  • Imagine you’re assigned an important task but your team members keep interrupting you with questions. How do you manage?
  • If your manager asked you to complete a task you thought impossible at first, what would you do?
  • Tell me about a time you had to fill in for someone. Were you successful?

Initiative

  • Tell me about a time you took the lead in a team project. What was the project outcome?
  • Tell me about a time you went the extra mile for your job
  • Tell me about a time you had an idea that improved your company in some way. How did you make sure it was implemented?

Willingness to learn

  • Tell me about a time your failed at a project. How did you try to avoid failure? What did that experience teach you?
  • Tell me about a time someone criticized your work. How did you respond and what did you learn?
  • What was the last training you attended? How did you use your new knowledge in practice?

What rating system should I use?

Practically, any rating system you want. Surveys usually use 5-point or 7-point scales, so interviewers will probably be familiar with them. Each point’s definition might vary, e.g. unsatisfactory to satisfactory or low to high. It depends on how you’d like to evaluate candidates’ answers.

You could also evaluate answers through a pass/fail or positive/negative scorecard for simplicity. For example, if you ask a candidate “Do you know who our competitors are?” using a 5-point system might be confusing. One means “they know none of our competitors” and five means “they know all of our competitors.” But how do you define the points in-between? It’d be easier to have two options to choose from: yes, they know our competitors, or no, they don’t.

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10 internal interview questions – and best practices for each https://resources.workable.com/tutorial/internal-interview-questions Fri, 14 May 2021 15:25:38 +0000 https://resources.workable.com/?p=80007 But hiring internally still poses different challenges, such as discord in the workplace from those who feel slighted, and negative consequences from promoting someone before they’re ready. In the end, though, hiring internally has significant benefits of its own. Internal candidates bring institutional knowledge to their new role, and promoting them allows them to broaden […]

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But hiring internally still poses different challenges, such as discord in the workplace from those who feel slighted, and negative consequences from promoting someone before they’re ready.

In the end, though, hiring internally has significant benefits of its own. Internal candidates bring institutional knowledge to their new role, and promoting them allows them to broaden and deepen their skills. Training existing employees also makes for a stronger, more reliable resource, not to mention keeping employees engaged and invested in the success of the company at large and motivating them to work hard to earn promotion.

And don’t underestimate the value of retaining highly-skilled and valuable employees who might otherwise be tempted to accept a promotion elsewhere.

If you’re going to hire internally, you’ll need to master the delicate art of the internal interview.

10 good internal interview questions

  1. What sets you apart from other applicants for this role?
  2. How do you think this role will be different than your current role? How will you adapt to these differences?
  3. Describe your leadership style, and give an example of a time when you displayed leadership.
  4. What skills have you developed in your career over the last three years?
  5. How would your mentor or supervisor describe your work?
  6. How have you contributed to the success of your current team?
  7. What challenges do you anticipate in this new role and how do you plan to overcome them?
  8. How do you handle feedback and criticism in your current role?
  9. What do you believe are the most important qualities for this new position?
  10. How do you envision your growth in the company over the next few years?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What sets you apart from other applicants for this role?

This question allows the candidate to highlight their unique strengths and experiences within the company, showcasing their value proposition for the new role.

Sample answer:

I have a deep understanding of our company’s processes and culture, having worked here for five years. My experience in both sales and marketing departments gives me a holistic view, making me uniquely positioned for this cross-functional role.

2. How do you think this role will be different than your current role? How will you adapt to these differences?

This question assesses the candidate’s understanding of the new role and their adaptability to potential changes.

Sample answer:

The new role involves more strategic planning and cross-departmental collaboration. I plan to undertake additional training and foster relationships with key stakeholders to ensure a smooth transition.

3. Describe your leadership style, and give an example of a time when you displayed leadership.

This question evaluates the candidate’s leadership qualities and their ability to reflect on their experiences.

Sample answer:

My leadership style is collaborative. I believe in empowering team members. An instance was when I led a project, and instead of dictating tasks, I involved everyone in the decision-making process, leading to a successful project completion.

4. What skills have you developed in your career over the last three years?

Understanding the candidate’s recent professional growth can provide insights into their commitment to self-improvement.

Sample answer:

Over the last three years, I’ve honed my data analytics skills, learned advanced project management techniques, and developed stronger interpersonal communication abilities.

5. How would your mentor or supervisor describe your work?

This question offers insights into the candidate’s self-awareness and their relationship with superiors.

Sample answer:

My supervisor would describe my work as thorough and detail-oriented. She often commends my ability to handle complex projects and my proactive approach to problem-solving.

6. How have you contributed to the success of your current team?

Understanding the candidate’s contributions can highlight their value and potential impact in the new role.

Sample answer:

I introduced a new project management tool that streamlined our processes, leading to a 20% increase in team efficiency. I also mentored junior team members, helping them integrate faster into the team.

7. What challenges do you anticipate in this new role and how do you plan to overcome them?

This question assesses foresight and problem-solving skills.

Sample answer:

I anticipate challenges in aligning multiple teams towards a common goal. I plan to overcome this by facilitating regular inter-departmental meetings and setting clear, measurable objectives.

8. How do you handle feedback and criticism in your current role?

Feedback is crucial for growth. This question evaluates the candidate’s receptiveness to feedback.

Sample answer:

I view feedback as an opportunity for growth. Whenever I receive criticism, I take time to reflect, understand the perspective, and work on areas of improvement.

9. What do you believe are the most important qualities for this new position?

This question assesses the candidate’s understanding of the new role’s requirements.

Sample answer:

For this position, strategic thinking, excellent communication skills, and the ability to manage and lead diverse teams are crucial.

10. How do you envision your growth in the company over the next few years?

Understanding the candidate’s long-term vision can provide insights into their commitment and aspirations.

Sample answer:

I see myself taking on larger strategic roles, contributing to the company’s growth. I also aim to mentor and develop future leaders within the organization.

What to look for during the internal interview process

Before we get to the internal interview questions themselves, you want to first outline what you’re looking for when carrying out the internal evaluation process. When you and your hiring team are aligned on this, you will be better able to identify the ideal candidate for the role.

1. Success in current position

If you’re considering giving someone more authority, you first need to look at whether they are excelling in their current role.

Speak with your candidate’s current supervisor and discuss their performance, attitude, and abilities.

Do they have a growth mindset? Are they capable of managing a team, or do they work best alone? Is the candidate confident that they can handle the extra responsibility they’re looking to take on?

2. Skills that suit the position they are applying for

This can be difficult to puzzle out, as some candidates may be a good fit for a new position because of skills they already possess, but that they are unable to use in their current role. Careful questioning and an assessment of strengths should offer a clearer picture of these skills.

Generally, if someone is looking to move up into a new role, they should display soft skills like hard work, persistence, curiosity, collaboration, and leadership. You can also assess their hard skills at a more advanced, big-picture level, especially if they’re moving into a managerial role in their team or department.

Move the right people forward faster

Easily collaborate with hiring teams to evaluate applicants, gather fair and consistent feedback, check for unconscious bias, and decide who’s the best fit, all in one system.

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3. Motivation in applying for the new role

It can be difficult to discern someone’s motivations for interviewing for a given position. Are they applying because they feel like they ‘should’, without any real interest in the role? Is there dysfunction on their current team? Do they clash frequently with their current supervisor?

Identifying motivation is key because ideally you want to find someone who will go into a new role with a clear head and a deep understanding of what will be expected of them. If their reasoning for taking on more responsibility is muddled, they won’t have a reliable framework to fall back on when challenges arise.

4. Strengths in comparison to external candidates

In order to find the best possible candidate for a role, it’s important to be as objective as possible when evaluating internal candidates. This means looking at their technical, hard, and soft skills and evaluating whether there are external candidates who are more qualified.

5. Focus on self-improvement and growth

Having a growth mindset as opposed to a fixed mindset is an excellent predictor of success and a person’s ability to rise to meet challenges. Humility, hard work, and a growth mindset are vital to adapting to the challenges of a new position.

These traits also generally go along with being open to thoughtful feedback, another vital characteristic for anyone looking to succeed long-term in an organization. Use questions to evaluate whether your candidate can recognize their growth potential.

6. Flexibility and adaptability

If you’re going to remove a person from their current position, you want to be confident that they possess the skills to adapt to the challenges of the new role. That means evaluating their technical abilities and how they match up with the expectations of the new position.

It also means ensuring that they are a fundamentally flexible person, able to adapt to new challenges while maintaining a high level of professionalism and decorum. Without this adaptability, even the most qualified candidate can fail to thrive in their new environment.

How to assess skills during an internal interview

1. Ask questions about specific experiences

Generally, your best chance at getting accurate information about your candidate’s skills is to be specific in your questions. Ask for concrete examples. If they describe something in vague terms, ask a follow-up question about the skills they used or the context of that experience. It’s a great way to assess the depth of their direct involvement in the examples they’re sharing.

2. Know what you’re looking for

Review the expectations with the hiring team for the position you’re assessing candidates for. You have to understand what you’re looking for yourself in order to gauge another person’s expertise and consequently make the right decisions.

3. Talk to their supervisor beforehand

Ask your candidate’s supervisor how they would assess their skills. What are their strengths and weaknesses? Do they meet the technical requirements of the new position? Hearing their supervisor’s opinion first can give valuable context for the candidate’s answers.

4. Technical assessment

When assessing hard skills rather than soft ones, there’s always the option of a technical assessment. You or another technically qualified person can ask questions about specific skills, or you can use a technical assessment tool to evaluate aptitude.

Often, an internal promotion or transfer can bring more reward than an externally sourced hire. With these internal interview questions, you’re now ready to evaluate internal candidates for that open role. Best of luck in your search!

Olivia Jones is a freelance writer and marketing consultant. She helps companies create compelling content. Learn more about what she does on her website or connect with her on LinkedIn.

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Tips for choosing the best background check service https://resources.workable.com/tutorial/best-background-check-service Tue, 29 Mar 2016 08:28:40 +0000 https://blog.workable.com/?p=2166 Employment background checks are growing in importance with more employers conducting them. With a mushrooming of services and information it’s important to be clear about what you need and why. If you understand the essentials, you’re in a better position to evaluate different options and choose the best background check service. The success of pre-employment […]

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Employment background checks are growing in importance with more employers conducting them. With a mushrooming of services and information it’s important to be clear about what you need and why. If you understand the essentials, you’re in a better position to evaluate different options and choose the best background check service.

The success of pre-employment screening depends on many factors. One of them is obviously accuracy but you should also be careful to realistically estimate the cost, which can vary from service to service and state to state.

Then there is federal regulation. The information that you’re entitled to find out about a candidate and what you’re allowed to do with that information is regulated by the Fair Credit Reporting Act (FCRA). In recent years there’s been a rise in lawsuits against employers for alleged violations of the FCRA, underlining the need for a better understanding of the proper use of background checks.

Here, we provide a guide with useful information that you can use in the process of choosing the best background check service:

Step 1: Determine whether you actually need a background check service

Here are some common types of background check:

  • Criminal records
  • Credits reports
  • Driving records
  • Verification of credentials or personal information (e.g. SSN)
  • Social media use
  • Work history
  • Reference checks
  • Worker’s compensation history

It’s a good idea to know as much as possible for a person you’d like to hire. However, think about what information you really need to make the hire. Laws pertaining to background checks may vary across jurisdictions. Criminal and sex-offender records are always inspected in certain lines of work such as education or public safety. Felony record checks are recommended where the incumbent is expected to hold important or confidential information. Driving records are needed for professional drivers or even field-sales people. In all these cases, choosing one of the employment background check companies will be beneficial and can ensure the validity of the reports as well as protect you from negligent hiring lawsuits.

Sometimes you may just need to check a candidate’s social media history, their references or verify their degree. If you find that these tasks can be undertaken internally, there may be no need for a background check service. Keep in mind that you should always comply with FCRA regulations regardless of who is conducting the background check.

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Step 2: Learn about your options

Typically, there are two options available for background checks services. The full-service companies and online DIY websites.

Full-service companies

Those companies can undertake the full burden of an investigation for you. They conduct a series of inspections on criminal records, previous employment or any other check you deem necessary. They also inform and ask consent from the applicant in question to conduct the investigation. So, how much does a background check cost in these companies? They typically charge between $30 to $100 per case according to the amount of investigation needed.

Utilizing the services of these companies can be very beneficial. First, the hassle of ensuring legal compliance is removed from your shoulders as these companies are committed to respecting FCRA regulation. They can also provide more thorough and detailed reports since they delve much deeper into their investigations than mere online searches. They also let you review reports through their online portals.

DIY Websites

DIY websites are cheaper with costs starting at around $10. They operate similarly to search engines where you can search for a person’s name to quickly obtain results from a variety of records and investigate yourself. But there’s no guarantee that information found this way will be accurate or complete. They are also usually not FCRA compliant so they’re not recommended for pre-employment screening. There are exceptions, however, such as Backgroundchecks.com. If you don’t mind doing your own investigation, using a DIY website like this one can be a good option. Keep in mind that there isn’t one comprehensive database that contains all the information you need. Be aware of the risks inherent in collecting fragmented information about a candidate.

Alternative options

If you are using an ATS to help you in your hiring process, it’s possible you can access a background check service direct from your existing account. Workable, for example, has partnered with Checkr so that employers can request background checks on candidates from the same place that they’re managing the rest of their hiring. This process is fully compliant with FCRA laws and validity is guaranteed by the professional at Checkr. All you have to do is press the button “Request a Background Check”. Workable will also walk through the adverse-action process if you decide to deny employment.

Step 3: Evaluate different options

Finding guides on the best background check services is easy with a simple search. Yet, choosing one should always be done by evaluating criteria according to your specific requirements. Here are a few important criteria to consider:

Legal compliance

This is of utmost important as you don’t want to risk a lawsuit by conducting illegal pre-employment screening. Full-service companies are almost always compliant with FCRA regulations. Regarding DIY websites you need to choose one of the few who are. Make a point to inquire a representative or review carefully the terms and conditions on the website. Of course, as with every vendor you do business with, the background check provider must be bound by all applicable laws and confidentiality principles.

Types of background checks provided

The background checks provided by each company differ. Some may include education verification along with investigating criminal records. Others may include the option of drug tests, when it’s allowed by law. It is useful to review the standard and extended packages and make your choice according to your needs. Most of the time, aiming for a customized package is better. Additionally, make sure the provider can take information directly from the source (e.g. courts) instead of conducting basic online search.

Cost

Cost is always a factor in choosing external services. A lot of how much a background check costs may depend on how much money you are willing to spend to find out more about a potential hire. Usually, employment background check companies will charge a flat fee for each case. The cost may also vary depending on how detailed a report you want (price may rise if you ask for a driving record check in addition to a criminal record check). Ensure you receive a detailed price estimate so you can see how the cost is allocated in each package.

Turnaround time

The time it takes to complete a check may vary among companies. The best background check service shouldn’t take more than a couple of days for the standard check. Make sure you check their response time beforehand. It’s important to keep your hiring process on track, you don’t want to build in delays.

Ease of use

This applies mainly to the DIY websites. Since you will be assuming the responsibility of the investigation yourself, you need to make sure you won’t lose any time trying to figure out how to use the website. Making things complicated won’t help your investigation.

Additional Factors

Apart from all the other criteria, there are unforeseen factors that may influence your decision. From positive ones (e.g. a critical acclaim from a trusted source) to negative ones (e.g. a recent lawsuit). Keep an eye out for these as they may direct your decision to the better choices.

Step 4: Comply with legal regulations

The Equal Employment Opportunity Committee prohibits any kind of discrimination in the hiring process. Adherence to its regulations can be tricky and pre-employment screening is a sensitive area. For example, you shouldn’t base your decision to request a background check on a candidate’s race, age or other protected characteristic. That’s discrimination according to the EEOC and you risk a costly lawsuit. Also, genetic information should never be part of the background check. Check out the EEOC’s regulations on background checks well in advance. Finally, it’s always best to carefully review state or county rules that regulate the use of background screening before you start the process.

Once you have chosen the best background check service for you, make sure you utilize it in a legal and responsible manner.

See our Employee Background Check Policy Sample for a starting point in developing your company policies.

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How to become a successful recruiter https://resources.workable.com/tutorial/how-to-be-a-successful-recruiter Wed, 15 Nov 2017 02:59:17 +0000 https://resources.workable.com/?p=27537 Dreaming of becoming a top recruiter? This guide teaches you how to be a successful recruiter, with details on recruiters’ top skills and responsibilities at each step of the hiring process, plus advice on how to improve in each. Screen, interview, hire and repeat. That could be the shortest job description for a recruiter. But […]

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Dreaming of becoming a top recruiter? This guide teaches you how to be a successful recruiter, with details on recruiters’ top skills and responsibilities at each step of the hiring process, plus advice on how to improve in each.

Screen, interview, hire and repeat. That could be the shortest job description for a recruiter. But a glimpse at a recruiter’s typical agenda shows that their day-to-day tasks are not as simple as you might think.

Here are recruiters’ top responsibilities, along with advice on how to be a successful recruiter:

What do recruiters do?

Meet with the hiring manager

Intake meetings with hiring managers kick off a smooth hiring process. For an effective recruiter-hiring manager collaboration, make sure you:

  • Agree on qualification criteria. Separate must-haves from nice-to-haves and decide on deal-breakers early on, so that you’re both on the same page.
  • Communicate regularly. Whether in-person or via email, communicate during all hiring stages. Keep hiring managers updated on how many candidates you interviewed, how many you’ve qualified and when candidates complete assessments.
  • Be consultative, especially to less experienced hiring managers. Offer advice on how to evaluate candidates and make sure they steer clear of illegal interview questions.

Write job descriptions

A clear job description will attract qualified candidates and reduce the number of non-qualified applicants. To write a good job description:

  • Use job description templates as an inspiration. You can customize job duties and requirements based on the scope of responsibilities of your role.
  • Revisit job ads you’ve published in the past. Update old job descriptions for the same role and modify them with new tasks and benefits, if they have changed.
  • Double-check role-specific terms with hiring managers. Buzzwords and jargon fail to describe what the position is about and may turn candidates off. Instead, use clear phrasing to help your audience understand the job’s requirements, including if a job requires a diploma, bachelor’s degree or master’s degree.

Publish job ads

Once your job description is ready, you will need to upload your ad to job boards and your careers page. To do this, make sure you:

  • Set up accounts with job boards. Enroll or renew your subscription to job boards and follow necessary guidelines for publication approval.
  • Make your ads social media-friendly. Customize your job ads for posting on social media (use less text and more visual aids and link to full job description.)
  • Use niche recruiting channels. Consider local job boards and industry-specific platforms to narrow down your audience, like Dribbble and Stack Overflow.

Source passive candidates

Proactive candidate sourcing brings you in front of potential hires who mightn’t be actively looking for a new job opportunity. It can also help you reduce your overall cost and time to hire. Here are some sourcing tips:

  • Set aside time to source. Book timeslots in your schedule (e.g. two hours per week) to focus on candidate sourcing. Browse LinkedIn profiles, search on professional networks and craft personalized recruiting emails to potential candidates.
  • Diversify your sourcing. Mix up your sourcing channels depending on the role. For example, Github is a good place to look for developers, while you can use Behance to evaluate designers’ portfolios.
  • Invest in software that makes sourcing easy. Consider tools that help you find potential good fits online and manage candidates’ profiles all in one place.
Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

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Screen resumes and applications

Resume screening can be time-consuming, especially if you receive many applications for a role. Here’s how to improve your efficiency with this task:

  • Use knockout questions in your application forms. They’ll help you eliminate candidates who lack minimum requirements.
  • Set – and stick with – an ‘apply by’ date. Schedule a deadline for applications to be submitted by, and start reviewing them after that date. This way, you’ll resist the temptation to show favoritism toward people who applied early in the hiring process.
  • Speed up the hiring process by using a mobile ATS. Review applications on the go and contact the rest of the hiring team from anywhere, so you can reach a hiring decision more quickly.

Ask for referrals

Employee referrals help you hire faster and better. Here’s how to make the most out of your referral system:

  • Get everyone involved. Send a “Refer a friend” email to all employees to announce an opening and enable them to upload referred candidates’ profiles directly into your ATS.
  • Offer incentives. Consider implementing a referral bonus program to motivate your current employees to recommend qualified candidates.
  • Cast a wider net. Don’t limit your search to your existing coworkers. Ask for referrals from your external network, including clients and former colleagues.

Interview candidates

Interviews are at the core of recruiting. They help you understand if candidates who are good on paper are also qualified for your open roles. To improve your interviewing skills:

  • Come prepared with questions for each stage. Depending on your company and your role, you may be involved only in the first interview or in more interview rounds. Make sure you have appropriate interview questions for each stage that will help you understand whether your company and the candidate are a good match.
  • Set aside extra time to research candidates and schedule interviews. Job interviews require more time than the actual interview duration. First, you need to schedule the interviews, then prepare for them by reviewing candidates’ applications and finally, keep notes and provide feedback to the hiring team after each interview.
  • Make interview scheduling easier with email templates. If you find yourself sending similar emails to candidates to arrange or confirm interviews, use email templates to save time. Use pre-written messages with attachments when necessary (e.g. directions to your offices.)

Prepare and send job offer letters

When the hiring manager and the CEO have made a hiring decision, it’s time to let the candidate know. Here’s how:

  • Cover all the important points. A well-structured job offer email clarifies all employment terms. Include compensation and benefits, working hours and if applicable, contract length.
  • Be prepared for negotiations with candidates. If candidates want to negotiate their salary in the offer letter, talk to your Finance department to learn about your budget limit.
  • Help the hiring manager personalize the offer. If you prefer to have your hiring manager extend the job offer, help them write the email or advise them on how to share the good news over the phone.

Contact rejected candidates

A rejection email or call mightn’t be a pleasant task, but it will go a long way towards leaving a good impression on candidates you might want to consider for future roles. A few pointers to help you reject candidates with grace:

  • Customize your rejection emails based on hiring stage. If you turn down candidates after the screening phase, opt for brief yet polite messages. For candidates who reached the final stages of your hiring process, personalize your emails to maintain good relationships.
  • Respond to requests for interview feedback. If candidates ask for interview feedback, explain why you didn’t select them. Stick to job-related criteria to avoid legal risks and, if applicable, suggest staying in touch for more suitable job openings in the future.
  • Refer back to your interview notes. Interview scorecards will help you remember candidates’ answers and overall interview performance. This will come handy if you interview many candidates on a daily or weekly basis.

Help onboard new hires

Although the hiring manager and human resources usually do the heavy lifting of onboarding, you can help them transition smoothly from candidate to employee. Here’s how:

  • Enter the employee’s data into your HRIS. Or, provide new employees’ information (e.g. contact details, starting date, etc.) to the human resources team so that they update internal databases.
  • Let staff know about the new hire. Send a new hire announcement email to inform employees about their new colleague. Make sure that the IT team creates software accounts for the new hire, as needed. Also, contact the Accounting department so that they add your new hire to payroll.
  • Schedule a meeting with new hires after their first week and month. Check in to see how they are adjusting to the role, whether it lined up to their expectations and get advice on how to improve recruiting processes in the future.

Review recruiting metrics

Recruiting KPIs, like time to hire and source of hire, can reveal areas of improvement:

  • Take a look into metrics two or three times per month. This will help you understand hiring trends and identify potential issues (e.g. the number of candidates for X role you evaluate in each stage.)
  • Take action on trends. Simply tracking metrics is not enough. Interpret and act on data in ways that make sense for your recruiting strategy. For example, suggest re-adjusting your recruitment budget if you notice that one sourcing channel brings in more qualified candidates than others.
  • Consider candidate-related metrics, too. Online reviews and candidate experience surveys can also prove insightful. Read what candidates have to say about your hiring process, as their opinions affect your employer brand.

Build talent pipelines

Good relationships with past and potential candidates may help you fill future job openings. Here’s how to build talent pipelines for your hiring needs:

  • Never stop networking. Always respond to potential candidates who reached out to you on social networks with queries about your job. And, proactively connect with people who might be good fits in the future.
  • Meet people in person. Network in conferences and job fairs. These events offer you the chance to meet potential candidates en masse and promote your company. You could also consider hosting recruitment events when you’re actively hiring.
  • Create a talent pool. Keep high-potential candidates who you don’t have an immediate role for warm. Create a database of past applicants, complete with their profiles and a detailed history of your interaction, and let them know you’re going to consider them for future roles. This will come handy when you decide to contact them again.

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15 collaboration tools for productive teams https://resources.workable.com/tutorial/collaboration-tools Fri, 08 Jul 2016 07:43:24 +0000 https://resources.workable.com/?p=5580 On average, how many emails do you exchange with co-workers everyday? And how much time does it normally take to brief your team on goals or progress? If your answers make you cringe, you should consider updating your collaboration tools. Team collaboration software is on the rise. From communication to project management, technology offers an […]

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On average, how many emails do you exchange with co-workers everyday? And how much time does it normally take to brief your team on goals or progress? If your answers make you cringe, you should consider updating your collaboration tools.

Team collaboration software is on the rise. From communication to project management, technology offers an abundance of options. More online collaboration tools spring up every year, while existing ones are constantly improving their features and functionality. Some companies grow and thrive through holacracy, a collaborative management structure.

Here’s a list of 15 of the best collaboration tools that can support your team’s needs:

Communicate with your team

People can’t collaborate if they don’t communicate. From instant messaging to video conferencing tools (the best alternative to face-to-face meetings), there are many options for team collaboration tools:

1. Flowdock

Flowdock is a group and private chat platform. Its most interesting feature is its team inbox which aggregates notifications from other channels, like Twitter, Asana and customer support tools.

2. GoToMeeting

GoToMeeting is an online video conferencing software that allows users to schedule meetings and share screens. It’s one of the most popular video tools with millions of users.

3. Slack

Slack is a popular and well-crafted platform offering instant messaging, file transfers and powerful message search. It has many features and dozens of integrations with other tools like Trello and Intercom.

4. WebEx

Cisco’s WebEx provides personalized video meeting rooms where users can to host and join meetings. People can use WebEx for team collaboration, webinars, training and customer support.

Streamline your hiring process

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Manage projects and tasks

Project management tools are critical. Who can coordinate effectively when they can’t monitor task progress or keep track of objectives?

5. Asana

One of the most well-known project management tools, Asana allows users to assign tasks to other members, add followers to projects and monitor deadlines. It’s very useful as a to-do list or calendar for strategic planning.

6. Dapulse

Dapulse is a collaboration tool that helps you communicate, set objectives and assign tasks. Its big advantage: it has a great visual design so it’s easy to understand and work with.

7. ProofHub

ProofHub is a work management tool that offers a comprehensive suite of collaboration and project management functions. On this platform, you can organize files, plan and monitor projects and discuss with colleagues and stakeholders. ProofHub also lets you review and approve files through an online proofing tool.

8. Redbooth

Redbooth is an easy-to-use project management tool. Its platform allows users to plan and collaborate through many functions from video conferencing to creating Gantt charts.

9. Trello

Trello has an intriguing interface that resembles solitaire (you can even drag task cards across columns, just like you would playing cards). It’s easy to learn and works well for monitoring projects and assigning tasks. Trello also makes using Agile, Scrum and other project management frameworks easy.

10. Wimi

Wimi offers users their own ‘unified workspaces’ where teams can manage projects and share files and calendars. You can control access in each workspace with a rights-based system. Wimi Drive, their file syncing software, helps you make the most out of cloud technology.

11. Milanote

Milanote is one of the qualified tools that can be used for serving numerous purposes including blogging. Using this tool, you can organize creative projects and place them into excellent visual boards. It will provide you a feel like you’re working on the wall in a creative studio. Milanote would be a great fit too for designers who work remotely.

Related: Recruiting tools and techniques for modern HR teams

Creating together

A task isn’t always one person’s responsibility. Sometimes team members need to create together. These are the best collaboration tools:

12. Codingteam

Coders can easily collaborate when writing their code through platforms like Codingteam. It offers a free ‘software forge’ that encourages visibility and collective code building.

13. Igloo

Igloo is a company intranet that allows people to communicate and get work done. Its wiki allows colleagues to share information and ideas.

14. Google Docs

Google needs no introduction. Google’s collaboration tools include its Docs and Sheets services, which are designed to allow teams to edit files at the same time and save all their changes automatically.

15. Quip

Quip started off as a mobile app and released a desktop version later. Teams can import and work live on different file types. Edits are saved automatically and its chat, comment and checklist features make collaboration easy.

How do I choose the best collaboration tools for my business?

Companies should choose software that meets their individual needs. Here are some criteria that you can use to identify the best service for your team:

Prefer multiple features

Some tools offer excellent service but are only focused on one aspect of team collaboration. Give some thought to how efficient this really is. Teams may end up spending time changing between complementary software. It’s better to look for a tool that’s feature-rich and allows people to use it in many different ways.

Look for ease of use

This is obviously one of the most important criteria. If a service works but takes a lot of time to get used to, it won’t help teams (especially fast-growing teams.) Request a demo and keep an eye out for an intuitive interface and simple navigation.

Pay attention to privacy options

Collaborating with teams doesn’t mean all conversations and files should be public. Sometimes, you’ll want team members to have private conversations or work on sensitive projects. Make sure you look at privacy options before you choose a service.

Opt for cloud

Cloud-based technology has many advantages. It can solve your version control headaches by allowing you to see recent edits and activity. All information is stored online so everyone can be on the same page, no matter where they are.

Ask for integrations and compatibility

Remember that it’s better to use a tool with multiple features? Well, not always. Occasionally, you discover a tool that does one thing perfectly. Integrations are key. Look for tools that seamlessly integrate with other apps or software. Compatibility is also important. For example, your tools should support all the file types your team normally uses.

Tutorial17 effective candidate sourcing tools

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The recruitment process: 10 steps necessary for success https://resources.workable.com/tutorial/the-recruitment-process Fri, 03 May 2019 12:23:35 +0000 https://resources.workable.com/?p=32582 We’d love to tell you that the recruitment process is as simple as posting a job and then choosing the best among the candidates who flow right in. Here’s a secret: it really can be that simple, because we’ve simplified it for you. There are 10 main areas of the recruitment process that, once mastered, can […]

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We’d love to tell you that the recruitment process is as simple as posting a job and then choosing the best among the candidates who flow right in.

Here’s a secret: it really can be that simple, because we’ve simplified it for you. There are 10 main areas of the recruitment process that, once mastered, can help you:

  • Optimize your recruitment strategy
  • Speed up the hiring process
  • Save money for your organization
  • Attract the best candidates – and more of them too with effective job descriptions
  • Increase employee retention and engagement
  • Build a stronger team

What is the recruitment process?

A recruitment process includes all the steps that get you from job description to offer letter – including the initial application, the screening (be it via phone or a one-way video interview), face-to-face interviews, assessments, background checks, and all the other elements crucial to making the right hire.

We’ve broken down all these steps into 10 focal areas for you below. Read all about them, check out the relevant resources in our library – all linked to in this guide – and know that we can help you make the most of each step so you can recruit top talent with greater ease.

An overview of the recruitment process

An effective recruitment process will ensure you can find, and hire the best candidates for the roles you’re looking to fill. Not only does a fine-tuned recruitment process allow you to hit your hiring goals but it also facilitates you to do so quickly and at scale.

It is highly likely that the recruitment process you implement within your business or HR department will be unique in some way to your organization depending on its size, the industry you operate within and any existing hiring processes in place.

However, what will stay consistent across most organizations is the objectives behind the creation of an effective recruitment process and the steps required to find and hire top talent:

10 important recruiting process steps

1. Recruitment Marketing

Applying marketing principles to the recruitment process Find and attract better candidates by generating awareness of your brand with your industry and promoting your job ads effectively via channels you know will be most likely to reach potential candidates.

Recruitment marketing also includes building informative and engaging careers pages for your company, as well as crafting attractive job descriptions that hit the mark with candidates in your sector and entice them to follow up with your organization.

2. Passive Candidate Search

Expand your pool of potential talent by connecting with candidates who may not be actively looking. Reaching out to elusive talent not only increases the number of qualified candidates but can also diversify your hiring funnel for existing and future job posts.

3. Referrals

A successful referral program has a number of benefits and allows you to ttap into your existing employee network to source candidates faster while also improving retention and reducing costs in the process.

4. Candidate experience

Not only do you want these candidates to become aware of your job opportunity, consider that opportunity, and ultimately throw their hat into the ring, you also want them to be actively engaged.

5. Hiring Team Collaboration

Ooptimize your team effort by ensuring that communication channels remain open across all internal teams and the hiring objectives are the same for all parties involved.

6. Effective Candidate Evaluations

Iinterview and assess with fairness and objectivity to ensure you’re evaluating all qualified candidates in the same way. Set clear criteria for talent early on in the recruitment process and be consistent with the questions you ask each candidate.

7. Applicant tracking

Hiring is not just about ticking boxes or following a step-by-step guide. Yes, at its core, it’s just publishing a job ad, screening resumes and providing a shortlist of good candidates – but overall, hiring is closer to a business function that’s critical for the entire organization’s success and health. After all, your company is nothing without its people, and it’s your job to find and hire stellar performers who can make your business thrive.

8. Reporting, Compliance & Security

Be compliant throughout the recruitment process and ensure you’re looking after candidates data in the correct ways.

9. Plug and Play

Be compliant throughout the recruitment process and ensure you’re looking after candidates data in the correct ways.

10. Onboarding and Support

Find hiring tools that meet your needs, once you’ve successfully found and placed talent within your organization the recruitment process isn’t quite finished. An effective onboarding strategy and ongoing support can improve employee retention and reduce the costs of needing to hire again in the future.

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With Workable's AI recruiting technology, you'll automatically get the best-fit passive candidates every time you post a job.

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1. Recruitment Marketing

recruitment marketing

What is recruitment marketing? Hannah Fleishman, inbound recruiting manager for Hubspot, put it succinctly in Ask a Recruiter:

“Recruitment marketing is how your company tells its culture story through content and messaging to reach top talent. It can include blogs, video messages, social media, images – any public-facing content that builds your brand among candidates.”

In short, it’s applying marketing principles to each of the steps of the recruitment process. Imagine the amount of energy, money and resources invested into a single marketing campaign to call attention to a specific product, service, concept or another area.

For example, consider that the marketing budget for the recently released Jurassic World: Fallen Kingdom topped $185 million. Yes, dinosaurs are cool, but this is the fifth incarnation of an action series about dinosaurs and it’s not that new this time. So, that marketing machine still needs to get the word out and convince people to plunk down their limited time and hard-earned money to go see this on the big screen.

Now, you’re not going to spend $185 million on your recruitment efforts, but you must think of recruitment in marketing terms: you, too, are trying to coax valuable talent to apply to work in your organization. If the marketing minds behind Jurassic World opened their campaign with: “Wanted: Movie Viewers” followed by some dry language about two hours of yet another movie about actors running from dinosaurs but it’ll only cost you $15, it will not have the same intended effect. So, why are you continuing to use that same language about your job opportunities and your company in your recruitment efforts?

Yes, you’re not a marketer – we get that. But you still have to approach it in a marketing frame of mind. How do you do that if you don’t have a marketing degree? You can either hire a Recruitment Marketing Manager to do the job, or you can try it yourself.

First things first: familiarize yourself with the buyer’s journey, a basic tenet in marketing principles. Take a look at the takeaways from our Recruitment Marketing Masterclass. Study the “funnel”, and apply the concept throughout your recruitment planning process:

  • Awareness: what makes the candidate aware of your job opening?
  • Consideration: what helps the candidate consider such a job?
  • Decision: what drives the candidate to make a decision to apply for and accept this opportunity?

Call it the candidate’s journey. Now that you’ve familiarized yourself with this journey, let’s go through each of the things you want to do to optimize your recruitment marketing.

Candidate Awareness

a) Build your employer brand

First and foremost, you need to build your employer brand. At the In-House Recruitment Expo in Telford, England, in October 2018, ‘Google Dave’ Hazlehurst urged attendees to promote their employer brand everywhere, not just in job ads. This includes interviews, online and offline content, quotes, features – everything that promotes you as an employer that people want to work for and that candidates are aware of. After all, awareness is the first step in the candidate’s journey.

How often have you looked for a job and come across numerous companies that you’ve never even heard of? Exactly. On the flip side, everyone knows Google. So if Google had an opening for a job that was tailored to your skill set, you’d jump at the opportunity. Why? Because Google is famed not only as a tech brand, but also as an employer – Googleplex is prominent for good reason.

But you’re not Google. If your brand is relatively unknown, then you want to change that. Regardless of the sector you’re in or the product/service you’re offering, you want to look like a vibrant, forward-thinking organization that values its employees and prides itself on being ahead of the curve in the industry. You can do that via numerous media channels:

Candidates want to work for leaders, disruptors and original thinkers who can help them grow their own careers in turn – hence the popularity of Google. Position yourself as one, present yourself as one, and especially, communicate yourself as one. This involves a collective effort from teams in your organization, and it’s not about merely advertising that you’re a good employer; it’s about being one.

b) Promote the job opening via job ads

Posting job ads is a fundamental aspect of recruitment, but there are numerous ways to refine that part of the overall process beyond the usual channels of LinkedIn, Indeed, Glassdoor and other professional social networks. As one-time VP of Customer Advocacy Matt Buckland wrote in his article about candidate hierarchy, paraphrased:

It’s about reaching the most people, and it’s also about getting the right people.

So you need to advertise in the right places to get the candidates you want.

For example, if you were looking for top tech talent to fill a position, you’ll want to post to job boards frequented by developers, such as Stack Overflow. If you wanted to diversify that same tech team, you could post an ad with She Geeks Out, Black Career Network or another site catering to a specific niche or population demographic. Talent can also be found in the unlikeliest of places, such as the depleted regions of the American Midwest.

See our comprehensive list of job boards (updated for 2019) and list of free job boards to determine the best places to promote your new job opening. If you’re looking to do it on a tight budget, there are ways to find employees for free.

c) Promote the job opening via social media

Social media is another way to promote job openings, with three particular benefits:

  • Network: Social media involves significant social and professional networks who will help you get the word even further out.
  • Passive candidates: You stand a greater chance of reaching passive candidates who otherwise don’t know about your job opportunity and end up applying because they happened across your job ad in their personal social media feed.
  • Element of trust: People are more likely to trust and respond to job postings that appear in their trusted channels either via their networks or a paid placement.

Check out our tutorial on the best ways to advertise job openings via social.

Candidate Consideration

d) Build an attractive careers page

This is the first page candidates will come to when they visit your website sniffing around for jobs, or when they want to learn more about your company and what it’d be like to work there. Rarely will you see potential applicants simply apply for a job; if the job fits what they’re looking for, they’re going to have questions on their mind:

  • “What kind of company is this?”
  • “What kind of people will I work with?”
  • “What’s their office like?”
  • “What are the perks of working here?”
  • “What are their mission, vision, and values?”

This impacts the second step in the candidate’s journey: the consideration of the job. This is a very good run-down on how to write and design an effective careers page for your company. You can also check out what the best career pages out there have in common.

e) Write an attractive job description

The job description is a crucial aspect of recruitment marketing. A job description basically describes what you’re looking for in the position you want to fill and what you’re offering to the person looking to fill that position. But it can be a lot more than that.

While it’s important to outline the duties of the position and the compensation for performing those duties, including only those details will come off as merely transactional. Your candidate is not just some random customer who walked into your store; they’re there because they’re making a very important decision in their life where they’ll commit as much as 40-50 hours per week. Building your job description above and beyond the usual tick-boxes of requirements, qualifications and benefits will attract talented candidates who can bring so much more to the table than simply carrying out the required duties of the job.

Conceptualizing the job description within the framework of the candidate hierarchy (loosely based on Maslow’s Hierarchy of Needs model) is a good place to start in terms of talent attraction. Also, these examples of great job ads from the Workable job board have really hit the mark. Again, this impacts the consideration of the job, which ultimately leads to the decision to apply – the third step in the candidate’s journey:

Candidate Decision

f) Refine and optimize the hiring process

Each step of the hiring process impacts candidate experience, from the very moment a candidate sees your job posting through to their first day at their new job. You want to make this process as easy and as pleasant as possible, because everything you do is a reflection of your employer brand in the eyes of your most important customer: the candidate.

Consider the following steps of the hiring process and how you can refine the candidate experience for each. Note that in many cases, these steps can be managed at the recruiter’s side via automation, although the final decision should always be a human one.

Initial application:

  • Make it easy to fill out the required entries
  • Make the uploaded resume auto-populate properly and seamlessly to the relevant fields
  • Eliminate the annoying repeated tasks, such as re-entering various pieces of information (a common grievance among job seekers)
  • Have clear tick-boxes for the basic questions such as “Are you legally permitted to work in XYZ?” or “Can you speak XYZ language fluently?”
  • Make sure your applications are optimized for mobile, since many candidates job-hunt on their phones and tablets

Screening call / phone interview:

  • Make it easy to schedule a screening call; consider giving several time-slot options for the candidate and allowing them to choose
  • Ensure a pleasant conversation takes place to put the candidate at ease
  • Make sure you’re on time for the interview

In-person interview:

  • Same as above, but you should also ensure the candidate knows how to get to the interview site, and provide relevant details such as what to bring with them and parking/transit options
  • Prepare by looking at each candidate’s application beforehand and having a set of questions to lead the interview with

Assessment:

  • Inform the candidate of the purpose of an assessment
  • Assure the candidate that this is a “test” specifically designed for the application process and not “free work” (and this must be true, so avoid giving candidates excessive work to do in a tight timeframe. If you need to do it this way, pay them a fee)
  • Set clear expectations on expected outcome and deadline

References:

  • Clarify what you need (e.g. do you want personal, professional, and/or academic references?)
  • Follow up only when given the go-ahead by your candidates – e.g. a reference might be the candidate’s current employer in which case, discretion is needed

Job offer:

  • Include all pertinent details related to the job such as:
    • Working hours
    • Amount of paid time off
    • Salary and paycheck schedule
    • Benefits
    • Official job title
    • Expected starting date
    • Who the role reports to
    • “Offer valid until” date
  • Ensure the job offer is specific to that job, and double-check for potential awkward errors
  • Clarify the options of how a candidate can accept the offer – be it by email, phone call, signed letter, etc. You can optimize this process to make it easy for the candidate to accept, such as: “To accept, simply reply to this email stating you accept the job offer.” You can also use an electronic signature service, such as HelloSign.
  • And importantly, ensure that the job offer and its details are appropriate for the location where you’re making the hire. For instance:
    • in Greece, paid time off is universally understood to be a minimum of 20 days as per legislation and is therefore not normally included in a job offer
    • a 401(k) is unique to the United States
    • paycheck schedules may be biweekly in some jobs, countries or industries, and monthly in others.

Generally, think of this whole selection process in terms of customer satisfaction; ease of use is a powerful element in a candidate’s decision-making process, especially in the more competitive or specialized fields that regularly see a war for talent where even the smallest details can sway the most coveted candidates to your company (or to a competitor).

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2. Passive Candidate Search

passive candidate search

You often hear about that ‘elusive talent’, a.k.a. passive candidates. The truth is that passive candidates are not a special category; they’re simply potential candidates who have the desirable skills but haven’t applied for your open roles – at least not yet. So when you’re looking for passive candidates, what you’re really doing is actively looking for qualified candidates.

But why should you be doing that, when you already have qualified candidates applying to your job ads or sending their resume via your careers page?

Here’s how looking for passive candidates can benefit your recruiting efforts:

  • Make a targeted skill search. Instead of – or in addition to – casting a wide net with a job ad, you can narrow down your outreach to candidates who match your specific requirements, e.g. proficiency in X language, expertise in Y software.
  • Hire for hard-to-fill roles. There are high-demand jobs that will bring you many good applicants even from a single ad, and there are many others that are less popular. For the latter, it pays to do some research on your own and try to contact directly people who would be a good fit.
  • Expand your candidate sources. When you only post your open roles on specific job boards, you miss out on qualified candidates who don’t visit those sites. Instead, by looking at social media, resume databases or even offline, you bring your job openings in front of people who wouldn’t see them.
  • Diversify your candidate database. When you want to build a diverse hiring process, you often need to proactively reach out to candidate groups that don’t traditionally apply for your open roles. For example, if you’re looking to achieve gender balance, you can attract more female candidates by posting your job ad to a professional Facebook group that’s dedicated to women.
  • Build talent pipelines for future hiring needs. Sometimes, you’ll come across people who are highly skilled but currently not interested in changing jobs. Or, people who could fit in your company when the right opportunity comes up. Building and maintaining relationships with these people, even if you don’t hire them at this point in time, means that when you have hiring needs that match their profiles, you can contact them to see if they’re available and, ultimately, reduce time to hire.

a) Where you should look for passive candidates

While you should still use the traditional channels to advertise your open roles (job boards and careers pages), you can maximize your outreach to potential candidates by sourcing in these places:

  • Social media: LinkedIn is by default a professional network, which makes it an optimal place to look for potential candidates. You can promote your open roles on LinkedIn, join groups, and directly contact people who seem like a good fit using InMail messages. While they weren’t built specifically for recruiting, other social networks such as Facebook and Twitter gather professionals from all over the world and can help you find your next great hire. From posting targeted Facebook job ads to people who meet your requirements to identifying seasoned professionals or experts in a niche field, you can expand your outreach and connect with people who don’t necessarily visit job boards.
  • Portfolio and resume databases: Work samples are often good indicators of one’s skills and potential. That’s why you should consider exploring sites such as Dribbble and Behance (creative and design), Github (coding), and Medium (writing) where you can find interesting candidate profiles and creative portfolios. Large job boards also give access to resume databases where you can look for prospective employees.
  • Past applicants: There’s a clear benefit to re-engaging candidates who have applied in the past: they’re already familiar with your company and you’ve already evaluated their skills to an extent. This means that you can save time by skipping the first stages of the hiring process (e.g. introduction, screening, assessment tests, etc.).
  • Referrals / Network: When you have a shortage in job applications, it’s a good idea to start looking into your network and your coworkers’ networks. Referred candidates tend to onboard faster and stay for longer. You’ll also save advertising money as you can reach out to them directly.
  • Offline: Besides job fairs that are specifically organized to connect job seekers with employers, you can meet potential candidates in all kinds of professional events, such as conferences and meetups. When you meet candidates in person, it’s easier to build up trust, learn about their professional goals and tell them about your current or future job opportunities.

b) How to contact passive candidates

Finding potentially good fits for your open roles is the easy part; the harder part is attracting their attention and piquing their interest. Here are some effective ways to communicate with passive candidates:

1. Personalize your message

Few candidates like receiving messages from recruiters they don’t know – especially when these messages are generic boilerplate templates. To get someone interested in your job opportunity, you need to show them that you did your homework and that you reached out because you genuinely think they’d be a good fit for the role. Mention something that applies specifically to them. For example, acknowledge their good work on a recent project – and include details – or comment on a specific part of their online portfolio.

Here are our tips on how to personalize your emails to passive candidates, including examples to get you inspired.

2. Be respectful of their time

Good candidates, especially those who are in high-demand jobs, receive sourcing emails from recruiters regularly. This means that you’re competing for their attention with many other messages in their inbox. So, when sending sourcing emails or messages, keep two things in mind:

  • Provide as much detail about the job and your company as possible in a clear and brief way. Candidates are more likely to ignore messages that are too generic or too long.
  • No matter how good your email is, some candidates might still not reply or be interested. You shouldn’t follow up more than once, otherwise you risk leaving a negative impression by being an annoyance.

3. Build relationships in advance

The most effective approach is to reach out to people you’re already connected with. This requires investing some time to stay in touch with people you’ve met who could be a good fit in the future.

For example, when you meet interesting people during conferences or when you reject good candidates because someone else was more suitable at that time, keep the connection alive via social media or even in-person coffee chats, stay updated on their career path, and contact them again when the right opening comes up.

4. Boost your employer brand

When you approach passive candidates, one of the first things they’ll do – if they’re interested – is to look up your company. Unless your company’s name is high profile like Google or Facebook (see above), your digital footprint plays a big part in the opinion that candidates will form.

An outdated website will certainly not leave a good impression. On the flip side, a beautiful careers page, positive online reviews from employees, and rich social media pages can give you bonus points, even if your brand is not widely recognized.

c) Sourcing passive candidates with Workable

Finding those high-potential candidates and getting in touch with them could be a full-time job when you’re scaling fast. That’s why we built a number of tools and services to help you identify good fits for your open positions and create talent pipelines.

Workable helps you source qualified candidates by:

  • Providing access to a searchable database of more than 400 million candidates
  • Recommending best-fit candidates sourced using artificial intelligence
  • Automating outreach to passive candidates on social media

For more information, read our guide on Workable’s sourcing solutions.

Want more detailed information on various sourcing methods? Download our free sourcing guide or read a shorter online version in this tutorial on how to source passive candidates.

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3. Referrals

referrals

Asking for referrals means that you add one extra source in your recruiting mix. Your current staff and your external network likely already know a healthy number of skilled professionals; some of them could be your next hires.

Referrals help you:

  • Improve retention. Referred candidates tend to onboard faster and stay longer because they’re already familiar with the company, its culture and at least one colleague.
  • Speed up hiring. When your coworkers refer a candidate, they do the pre-screening for you; they’ll likely recommend someone who meets the minimum requirements for the role so you can move them forward to the next hiring stage.
  • Reduce hiring costs. Referrals don’t cost you anything; even if you offer a referral bonus, the total amount that you’ll spend is significantly lower compared to advertising costs and external recruiters.
  • Engage your current staff. With referrals, you’re not just getting potential candidates; you’re also involving existing employees in the hiring process and getting them to play a part in who you hire and how you build your teams.

How to set up a referral program

Determine your goals

When you build an employee referral program for the first time, start by answering the following questions:

  • Do you want to get referrals for a specific position or do you want to connect with people who would be a good overall fit for your company?
  • Are you going to ask for referrals for every position you open, or only for hard-to-fill roles?
  • When will you ask for referrals – before, after, or at the same time as you publish the job ad?
  • Do you have a particular goal you want to achieve with referrals (e.g. increase diversity, improve gender balance, boost employee morale)?

Once you decide how and when you’ll use referrals to recruit candidates, you can include the process in an employee referral policy that describes how employees can refer candidates, how the HR team will carry out the employee referral program, and other pertinent details.

Plan how to request and receive referrals

If you don’t have a system for referrals in place, email is your best option. Email your staff to inform them about an open job and encourage them to submit referrals. Mention what skills and qualifications you’re looking for, include a link to the full job description if needed, and explain how employees can refer candidates (e.g. via email to HR or the hiring manager, by uploading their resume on the company’s intranet, etc.).

To save time, use an employee referral email template and change the job details for every new role. If you want to ask for referrals from people outside your company you can tweak this email or use a different template to request referrals from your external network.

Employees will refer good candidates as long as the process is easy and straightforward, and not complicated or time-consuming for them. Describe what you want (e.g. candidates’ background, contact details, resume, LinkedIn profile) and the best way for them to provide this information.

Consider including a form or a set of questions that employees can answer so that you collect referrals in a cohesive way. Here’s a template you can use when you ask employees to submit referrals for your open roles.

Learn how Bevi doubled in size in a year with Workable’s Referrals.

Reward successful referrals

Referring good candidates is not always a priority for employees, especially when they’re busy. In this case, a referral bonus could work as an incentive. This doesn’t necessarily have to be money; you can opt for gift cards, days off, free tickets, or other creative, low-cost rewards.

To build an employee referral bonus program, decide on:

  • Who is eligible for a referral reward (e.g. it’s common to exclude HR team members since they have a say on who gets hired and who doesn’t)
  • What constitutes a successful referral (e.g. the referred candidate needs to stay with the company for a set amount of time)
  • What the reward will be
  • What limitations – if any – exist (e.g. employees can’t refer candidates who have applied in the past)

The dark side of referrals

Referrals against diversity

While referrals can bring you great candidates at low to no cost, you should only consider them as a complement to your existing recruitment toolbox and not as your primary tool. Otherwise, you risk building homogenous teams. People tend to be connected with others who are more or less like them. For example, they have studied at the same college or university, have worked together in the past, or come from a similar socio-economic background or locale.

To bring more diversity to your teams, you should look for candidates in multiple sources and opt for people who have something new to offer to your teams. Also, to avoid nepotism and personal biases, remind employees to refer not only people they’re friends with, but also professionals who have the right skills even if they don’t personally know them. You could also encourage them to refer candidates who come from underrepresented groups.

Referrals lost in a black hole

One of the reasons why employees are hesitant to refer good candidates is because they don’t know what’s going to happen next. If they refer someone who turns out not to be a good fit, will that reflect back on them? Also, what if they refer someone but the candidate doesn’t hear back from the hiring team or has an otherwise negative candidate experience?

These are valid concerns, but you can easily tackle them if you organize your referral process. You can keep all referrals in one place and track their progress. This way, you’ll be able to get information on things like:

  • How many candidates you got from referrals for each position
  • How many people you hired through referrals
  • How many referred candidates you’ve pre-screened and are going to interview

This will also make sure you don’t miss a candidate which could easily happen when you don’t use one specific way to get referrals from your coworkers.

Want to learn more about how you can organize your referrals in one place? Read about Workable’s Referrals, a platform that requires zero administrative effort from you and makes submitting and tracking referrals incredibly easy for employees.

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4. Candidate experience

candidate experience

Candidate experience is a vital aspect of the overall recruitment process. It’s one of the ways you can strengthen your employer brand and attract the best candidates. Not only do you want these candidates to become aware of your job opportunity, consider that opportunity, and ultimately throw their hat into the ring, you also want them to be actively engaged. A candidate who’s still deliberating on a number of job opportunities can be swayed by the strong sense that an employer is engaging with them throughout the process and making them feel valued as a person rather than as a resource being “pushed through a talent pipeline”.

As one-time Workable Talent Acquisition Professional Elizabeth Onishuk wrote:

“The best way to build your talent pipeline is to care about your candidates. Every single one of them.”

There are numerous ways you can do this:

Keep the candidate regularly updated throughout the process. A candidate will appreciate clear and consistent communication from the recruiter and employer as to where they stand in the process. This can include more personalized communication in the latter stages of the selection process, prompt replies to inquiries from the candidate, and consistent updates about the next steps in the recruiting process (e.g. date of next interview, deadline for an assessment, recruiter’s plans to contact references, etc.).

Offer constructive feedback. This is especially crucial when a candidate is disqualified due to a failed assignment or after an in-person interview; not only will a candidate appreciate knowing why they aren’t being moved to the next step, but candidates will be more likely to apply again in the future if they know they “almost” made it. It’s important to make sure your hiring team is well-versed on how to deliver effective feedback. This kind of positive candidate experience can be very powerful in building your reputation as an employer via word of mouth in that candidate’s network.

Keep the candidate informed on practical aspects of the process. This includes the pertinent details such as location of interview and how to get there, parking options in the area, timing of interviews and deadlines (flexibility helps), who they’ll be meeting, clear details in the job offer letter, options for video, etc. Don’t leave the candidate guessing or put them in the awkward position of needing more information on these details.

Speak in the ‘language’ of the candidates you want to attract. Nothing frustrates a talented candidate more than a recruiter who is ill-informed on the latest programming languages yet is hiring a top-tier developer, or a recruitment agency who has only a rudimentary understanding of the audits, accounts payable/receivable and other important knowledge bases of a controller. It’s also important to understand what recruiting tactics appeal to a specific target audience of candidates, for example, artisans will be drawn to a candidate experience that shows value for autonomy and creativity as opposed to jobs that require them to fit a certain mold.

Appeal to different demographics when advertising a job. When you’re a startup, don’t just talk about the beer keg in the lunchroom, regular bowling nights, or free Red Sox tickets for the top salesperson (and moreover, remember to be gender-neutral in your terminologies rather than using, for instance, “salesman”). Consider the diverse range of interests, needs and wants in candidates – some may be parents or baby boomers who need to leave early to get their kids or catch the commute home, and others may not be baseball fans. It’s a powerful engager when you speak to the different demographic/sociographic/psychographic needs of potential candidates when advertising your benefits.

Keep it a pleasant, two-way street. Don’t be that horrible interviewer in your candidate’s story at their next social gathering. Do open up the channels of communication with candidates and ask them how their experience has been either within interviews or in a follow-up “thank you” survey.

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5. Hiring Team Collaboration

hiring team collaboration

The recruitment process doesn’t hinge on just one person – it requires the buy-in and, especially, participation of numerous different players in the business. Those players include, for instance:

Recruiter: This is the person spearheading the recruitment planning and overall process. They’re the ones responsible for putting the word out that your company is hiring, and they’re the ones who maintain the lion’s share of communication with candidates. They also handle the logistics – screening candidates, organizing interviews, rejecting candidates or moving them forward, sending assessments and job offers, etc. A great recruiter is one who can quickly find the best candidates for the right roles in the company. The recruiter can be a dedicated HR Recruiter, an HR Generalist, or a Head of Talent.

Hiring Manager: This is the person for whom the new hire will ultimately be working. They’re the ones putting in the requisition for a new hire (whether due to turnover, a newly created position, or other reason). They’re going through resumes and disqualifying or moving them through the pipeline, interviewing candidates, and making that final decision on who to hire. It’s essential that they work closely with the Recruiter to assure success.

Executive: In many cases, while the Hiring Manager puts in that request for a new employee, it’s the executive or upper management who must approve that request. They’re also the ones who approve salaries, purchase of tools, and other decisions related to recruitment. Generally, things don’t get moving without their approval.

Finance: Because they control the company’s money, they will need to be informed of any new requisition and any new hire. These sort of decisions impact the flow of money through the system, and there are many intricate details that can impact Finance’s ability to balance the books.

Human Resources and/or Office Manager: As a general rule of thumb, the Recruiter is one part of Human Resources. But the others in HR, including the Office Manager, are also responsible for the onboarding process and ensuring a new employee fits in well with their colleagues. You want them as informed as possible as to who’s coming on board, what to prepare for, etc.

IT: The person managing the overall IT setup in your company isn’t actually involved in the hiring process, but they’re a little like Human Resources in that they should be kept in the loop for training and onboarding processes. For instance, they’re very interested in maintaining IT security in the business, so they’ll want the new hire to be fully trained on security requirements in the workplace.

It’s vital that you understand the very different motivations of each player in the business, and what their role is in each step of the recruitment process flowchart. A candidate’s experience will be made more positive when the recruitment pipeline is a well-operated, coordinated machine where every person they interact with is well-informed and properly trained for their specific role in the process. Ultimately, it boils down to smart and regular communication between each player, being clear about the roles and responsibilities of each, and ensuring that each is actively participating – a good ATS such as Workable will go a long way here.

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6. Effective Candidate Evaluations

effective candidate evaluations

What would you say is more difficult: choosing between peas and pizza, or between cupcakes and ice cream? Unless you’re a peas nut, you’d more easily resolve the first dilemma than the second. Let’s apply that thinking to the employee selection process; we could say it’s easy to choose the one good candidate over other mediocre applicants; but choosing the best among really strong, qualified candidates certainly isn’t. That’s a “good” problem because it’s a testament to your talent attraction methods (for instance, you’ve mastered the recruitment marketing and candidate experience categories above) and you’re more likely to hire the best person for the job.

So, assuming you’re facing this “problem”, how do you identify the absolute best candidate among so many good choices? This is where you need to apply effective evaluation methods.

a) Determine criteria early on

Before you open a role, you need to make sure the entire hiring team (recruiters, hiring managers and other team members who’ll be involved in the recruiting process) is in sync. Writing the job ad is a good opportunity to identify the qualifications a person needs to be successful in the job.

Job-specific skills

You may already have this information in place if it’s not the first time you’re hiring for this role – of course, you still want to review the duties and requirements to make sure they’re still accurate and relevant. If you’re hiring for a role for the first time, use template job descriptions to help you identify common duties and requirements for each job. Customize those to your own company and team.

Soft skills

Then, identify those important qualities and values that all employees in your company should share. What will help a new hire in the role – for instance, adaptability to change or dedication to arcane details? Intelligence is a given in most cases, while integrity and dependability are common requirements. Also, reflect on what would make a candidate a culture fit for a specific team or the company.

When you have your list of requirements, go through it once more and answer these questions:

  • Is this requirement a must-have? If not, make this clear in the job ad, and make sure you don’t evaluate candidates solely based on nice-to-haves.
  • Can this skill be developed on the job? This particularly applies for junior or mid-level roles. Think whether someone can do the job well without having mastered a specific skill.
  • Is this requirement job-related? This might be useful when considering soft skills or culture fit. For example, you may have seen ads asking for candidates with “a sense of humor” but unless you’re hiring for a stand-up comedian, this is certainly not job-related.

With the final list at hand, rank each requirement to ensure you and the hiring team know which skills are more important than others, and whether the lack of certain skills is a dealbreaker.

b) Be structured

Among all the different interview types, structured interviews are the best predictors of job performance. Structured interviews are based on two main elements: First, asking the same set of standardized interview questions to all candidates – in other words, ensuring uniformity of analysis – and second, rating their answers on a consistent scale.

Rating scales are a good idea, but they also require testing and validation. Give them a go if you want, but you could also conduct objective evaluations by paying attention to your interview process steps and questions.

Craft questions based on requirements

You might have heard a lot about ‘clever’ questions, like brainteasers or common questions such as “What is your biggest weakness?” But it’s often difficult to decode the answers and be certain you learned something important about candidates. Google stopped using brainteasers (e.g. “Why are manhole covers round?”) precisely because they were deemed ineffective.

So, it’s best to keep your interview questions relevant to the role. The list of requirements you’ve prepared will come in handy here. Do you want this person to be able to resolve conflicts? Then ask conflict management interview questions. Do you want to be sure this person can exercise discretion and privacy in their role? You can ask interview questions based on confidentiality. You can find a multitude of interview questions based on the role and skills you’re hiring for.

If you want to create your own questions, consider turning them into behavioral or situational questions. Behavioral questions ask candidates to describe how they faced job-related issues in the past, while situational questions create a hypothetical scenario and test how candidates would handle it. The advantage of these types of questions is that candidates are more likely to give genuine answers. You’ll get a glimpse into candidates’ ways of thinking and you can objectively evaluate how they’ll manage job duties. Here’s one example of a behavior question and one example of a situational question you could ask for the role of Content Writer:

  • Tell me about a time you received negative feedback you didn’t agree with on a piece of writing. How did you handle it? (assesses openness to feedback and diplomacy skills)
  • What would you do if I asked you to write 20 articles in a week? (assesses analytical skills and how realistically they approach goals)

When evaluating the answers to these questions, pay attention to how each candidate constructs their answer. Do they give the socially desirable answer (e.g. they just tell you what they think you want to hear) or do they adequately explain their reasoning?

Ask the same questions to each candidate

You can’t compare apples and oranges, so you can’t compare answers to different questions to determine whose candidacy is stronger. To be consistent, ask the same questions to all candidates, preferably in the same order.

Leave room for candidate-specific questions if there are issues you’d like to address. For example, you might ask someone who’s changing careers about what makes them want to enter the field they’ve applied for. But, try to keep these questions at a minimum and always make sure that what you ask is relevant to the job.

c) Combat your biases

Biases can be conscious and unconscious. Unconscious bias is difficult to recognize and ultimately prevent – after all, you may simply not know you’re biased against someone. Yet, it’s something you need to work on in order to hire the best people and stay legally compliant.

To recognize underlying biases against protected characteristics, start with taking Harvard’s Implicit Association Test. If you find you may have an unconscious bias against a protected characteristic, try to bring that bias to the forefront of your mind when you’re about to reject candidates with that characteristic. Ask yourself: do I have tangible, job-related reasons to reject them? And if that person didn’t have that characteristic, would I have made the same decision?

The same goes for conscious biases. Some of them might have merit – for example, someone who doesn’t have a medical degree probably shouldn’t be hired as a surgeon. But other times, we force ourselves to consider arbitrary criteria when making hiring decisions. For example, an experienced hiring manager declared that they never hire anyone who doesn’t send them a post-interview thank-you note. This stirred controversy because of the simple fact that the thank you note is an entirely unreliable proxy for motivation and manners, not to mention a potential cultural bias. Similarly, when you receive lots of applications for a job, you might decide to disqualify candidates who don’t hold a degree from Ivy League schools, assuming that those with a degree are better-educated.

Hiring is hard and you might be tempted to use shortcuts to reach a decision. But you should resist: shortcuts and arbitrary criteria are not effective hiring methods. Keep your criteria simple and strictly job-related.

d) Implement the right tools

Technology is your ally when evaluating candidates. It can help you assess the right criteria, structure your questions, document your evaluation and review feedback from others. Here are examples of such tools:

  • Qualifying questions on application forms
  • Gamification (game-based tests that help you assess candidate skills at the initial stages of the hiring process)
  • Online assessments (such as coding challenges and cognitive ability tests)
  • Interview scorecards (lists of questions categorized by skill – those can be built in your recruiting software)
  • An applicant tracking system to document your evaluations and collaborate with your team more easily. Plus, a good ATS will probably integrate with assessment providers, gamification vendors and more so you can have all of the best evaluation tools at your disposal at a single location.

Want to learn about those? See our section about technology in hiring further down.

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7. Applicant tracking

applicant tracking

Let’s say you found a hiring genie who grants you three wishes – what would you ask for?

  • “I wish I didn’t have a deadline to find the perfect candidate.”
  • “I wish I had an unlimited recruiting budget.”
  • “I wish I had fairies to do my HR admin tasks.”

Unfortunately, that hiring genie doesn’t exist and you obviously can’t incorporate magic tricks into your recruiting process. So, when thinking about how you’ll fill your open roles, you need to look at the full picture and consider the limitations that you have.

a) How the hiring process affects the organization

Both hiring and not hiring cost money

When we’re talking about recruiting costs, we usually refer to things such as:

  • Advertising costs (e.g. job boards, social media, careers pages)
  • Recruiters’ salaries (whether in-house or external)
  • Assessment tools
  • Background checks

But we often overlook other costs that might be more difficult to measure, like the loss in productivity because of a job vacancy. An open role can be expensive, so reducing time to hire is absolutely a crucial business objective.

Hiring is not an individual’s job

Yes, it’s usually a recruiter who does the heavy lifting of recruiting: advertising open roles, screening applications, contacting and interviewing candidates and the like. But this doesn’t mean you always work entirely independent of others. For example, as a recruiter, you’ll work closely with hiring managers, executives, HR professionals and/or the office manager, finance manager, and others. Different people will be involved in each hiring stage – see #5 above for a deeper look at each role in the hiring team.

Hiring is not a one-size-fits-all solution

While this doesn’t mean you shouldn’t have a process in place, you have to be able to be flexible in the process and quickly customize it to address different hiring needs on the spot. Imagine the following scenarios:

  • An employee hands in their notice a week after a colleague from their team was fired, so now you have to replace two employees instead of one in the same time period.
  • Your company undertakes a big project and you have to quickly grow your engineering team by hiring eight developers over the next 30 days.
  • While you’re in the middle of the hiring process for an open role, the hiring manager decides – suddenly, to you at least – to promote a member of their team to that role, so now you need to freeze the first position and open a new one to fill the position just vacated as a result of that promotion.

The success of the recruitment process lies in your ability to quickly tackle these challenges. It also requires a holistic view of how the organization works: you might need to speed up the hiring process for sales roles because there’s usually a high turnover rate, whereas for tech roles you might need to include additional skill assessment stages, therefore making for a longer time to hire. You can also look at benchmark data for different positions, for example, in the tech sector.

b) How to turn your hiring into a well-oiled machine

Opt for proactive hiring instead of reactive hiring

Hiring shouldn’t be an afterthought, particularly when your teams scale fast. And while you can’t predict every hiring need that will come up in the next few months, there are some benefits when you organize your recruitment process steps in advance.

Having a hiring plan in place will help you:

  • Compare forecasts with actual results (e.g. How fast did you hire for X role compared to your predicted time to hire?)
  • Prioritize hiring needs (e.g. when you know you’re going to need one designer in November, you don’t have to start looking for candidates until July.)
  • Understand current and future needs in staff and budget for the entire company (e.g. when you track how much you spend on hiring, you can also forecast more accurately the next year’s budget.)

Learn more about how you can create a recruitment plan so that you keep your hiring organized. Nick Yockney, Head of Talent at SuperAwesome, offers insightful tips in Ask a Recruiter on how you can design an optimal recruitment process.

Get all interested parties fully informed and in the loop

You can’t hire effectively if you work in isolation. Imagine this: You need the VP of Marketing to sign an offer letter before you send it to the candidate you’ve decided to hire for the Social Media Manager role. But that VP is either on a trip, in endless meetings, or otherwise AWOL. Time goes by and you lose this great candidate to another company.

The VP of Marketing – along with anyone else who’s involved in the hiring process – should know ahead of time what’s needed from them. They probably don’t have to see every resume in your pipeline, but they should be prepared to get involved in the hiring process when they’re needed.

Hiring will go like clockwork only when you keep tasks, roles and data organized. This way, you’ll be able to communicate well with everyone who, one way or another, has a crucial role in your company’s recruitment process. You could start by writing down hiring guidelines in a detailed recruitment policy so that everyone in your company is on the same page. Consider training hiring managers on the interview process and techniques, particularly those who are less experienced in recruiting. Lastly, when there’s a job opening, schedule an intake meeting with the hiring team to set expectations and agree on a timeline.

Automate when possible

When you’re hiring for only 2-3 roles per year, it’s easy to calculate recruitment metrics manually. It’s also easy to keep control of all the candidate communication. But things get a bit more complicated when hiring at high volume. Spreadsheets get chunky, emails get lost in an inbox pile and simple questions like “How much did we spend last quarter on hiring?” will be difficult to answer.

That’s when you probably need HR tech that offers some kind of automation. One centralized system that all stakeholders can access will do miracles in your recruiting. For example, you can keep track of all steps in the recruitment process – from the moment a hiring manager requests to open a new job till the moment a new employee comes onboard – and quickly generate reports on the status of hiring at any time. Likewise, to avoid back-and-forth emails, you can keep all communications between candidates and the hiring team in one place.

You can use the time you’ll save on more meaningful recruiting tasks, such as writing creative job ads or sourcing candidates, while being confident that your hiring runs smoothly.

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8. Reporting, Compliance and Security

reporting compliance security

Your hiring process is rich in data: from candidate information to recruitment metrics. Making sense of this data, and keeping it safe, is essential to ensuring recruitment success for your organization. You can do this by creating and studying accurate recruitment reports.

a) Reports tell you what you should know

For example, imagine a hiring manager complaining to you that it took them “more than four damn months” to fill that open role in their team. The cogs in your brain immediately start working: is this the actual time to fill and the hiring manager is just exaggerating, or is it a frustrated and legit gripe? If it’s the latter, why did that happen? If you dive deeper into the data, you might see that the hiring team spent too much time in the resume screening phase. That way, you’re able to see the areas of opportunity to improve your process.

That’s one scenario where robust reporting of recruitment data would come in handy. Another example is when your CEO asks you to brief them on the status of the annual hiring plan. Or when you need to decide which job board to keep investing in and which isn’t as worthwhile as you expected.

All these are questions that reporting can help you answer. In fact, here’s a list of actions you can take to improve your hiring with the right reports:

  • Allocate your budget to the right candidate sources
  • Increase productivity and efficiency
  • Unearth hiring issues
  • Benchmark and forecast your hiring
  • Reach more objective (and legally compliant) hiring decisions
  • Make the case for additional resources (human and software) that’ll improve the recruiting process

Here’s how to start setting up your reports:

b) Choose the right data and metrics

There are several metrics that can be useful to your company, but tracking all of them may be counterproductive. Instead, select a few important metrics that make sense to your company by consulting with all stakeholders. For example, ask your executives, your CEO, your finance director or recruiting team:

  • What information on the hiring process do they wish they had readily at hand?
  • Where do they suspect there might be issues or bottlenecks?
  • What data would help them when reporting to their own managers or forming a strategy?

Here’s a breakdown of common recruitment metrics you might find useful to track:

  • Quality of hire
  • Cost per hire
  • Time to hire
  • Time to fill
  • Source of hire
  • Qualified candidates per hire
  • Candidate experience scores (e.g. application conversion rates, candidate feedback)
  • Job offer acceptance rates
  • Recruiting yield ratios
  • Hiring velocity

You can also take advantage of the most-used recruiting reports in Workable to get a head start.

c) Collect data efficiently and analyze it

Gathering accurate data manually is certainly a time-consuming feat (maybe even impossible). Identify the most important sources of data and see which of these can be automated.

  • Use software to your advantage. Your recruitment platform may already have reporting capabilities that will do the work for you.
  • Find ways to collect elusive data. Some data can be gathered via Google Analytics (e.g. careers page conversion rates) or via simple surveys (e.g. candidate impressions on the hiring process).

Having good reports in place means you can track the impact of any changes you make in your hiring process. If, for example, you implement a new assessment tool before the interview phase, you can track the long-term impact on quality of hire to make sure the tool is doing what it’s supposed to.

Also, you can see how your company is doing compared to other companies. Tracking metrics internally over time is useful, but you might need to get industry insight to see whether your competitors have any edge. For example, a time to hire of 52 days doesn’t tell you much on its own. But, if you find out that competitors in your location hire for the same role in 31 days, you get a hint that you might need to speed up your hiring process so that you don’t miss out on good candidates. Use benchmarks on key metrics like industry averages of qualified candidates per hire or tech hiring metrics if you’re in the tech industry.

d) Don’t forget compliance

With great power comes great responsibility – and the same stands when it comes to data. Your hiring process doesn’t only generate data, it also feeds on information from the outside. Most importantly? Candidate data. You likely store a wealth of information taken from submitted job applications or sourced profiles, and you’re both ethically and legally responsible for protecting it.

For example, laws like the General Data Protection Regulation (or GDPR) cover companies that consider European residents as candidates (even if they don’t do business in the EU). GDPR tells you how you must handle any personal data you have on candidates. If you don’t comply, you can get a fine of up to $20 million or 4% of your annual global revenue (whichever is greater) under GDPR.

To keep data safe, you need to be sure that any technology you’re using is compliant and cares about data protection. If you aren’t using an ATS, consider investing in one. Spreadsheets, which are the most common alternative to software vendors, may expose you to risks concerning GDPR compliance as they provide poor audit trails, access controls and version control. A good ATS, on the other hand, will help you:

  • Store data securely. This will help you stay compliant and will also ensure you’ll have accurate reports since you won’t risk losing valuable data.
  • Control who accesses your data. You’ll be able to let people see the reports or the data they need without risking giving them access to confidential information they don’t have a reason to know.

To be sure your software does these, ask your vendor questions like:

  • How and where they store data
  • How they handle data and who has access to it
  • What safety measures they’ve taken to comply with laws and keep data secure
  • What their privacy policies are
  • What access control options they offer

Make sure to always review the privacy policies with help from both IT and Legal.

Apart from protecting data, you can also aim to get data that show you how compliant you are, such as data relating to equal opportunity laws. For example, in the U.S., many companies need to comply with EEOC regulations and avoid disadvantaging candidates who are part of protected groups. Keeping track of the right recruitment data (e.g. by sending out a voluntary, anonymous survey on candidates’ race or gender) can help you spot problems in your hiring process and fix them fast. Also, learn whether your company is required to file an EEO-1 report and how to do it.

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9. Plug and Play

plug and play

The most important step to improving your recruitment process tech stack is to know what’s available and how to use it.

a) Applicant Tracking Systems (ATS)

These platforms are quickly becoming a must for the modern hiring process. Spreadsheets and email are no longer able to sustain growing hiring needs (or the legal obligations that come with them). Talent acquisition software, on the other hand, addresses many pain points of recruiters, hiring managers and executives. How? A good ATS:

  • Automates administrative parts of the hiring process.
  • Makes it easier for hiring teams to exchange feedback and keep track of the process.
  • Helps you find qualified candidates via job posting, sourcing or setting up referral programs.
  • Lets you build and follow annual hiring plans.
  • Improves candidate experience.
  • Helps you maintain a searchable candidate database.
  • Generates recruitment reports on various key metrics (like time to hire).
  • Helps you export/import and migrate data easily.
  • Allows you to stay compliant with laws such as GDPR or EEOC regulations.

So, when looking for a new system, be sure to ask how each vendor makes each of these benefits possible.

b) Candidate screening tools

Assessments are good predictors of job performance and can help you make more informed hiring decisions. It’s not just about coding challenges or personality questionnaires though; there’s a large variety of job simulations, cognitive tests and skills exercises available, too.

Assessment tools help you administer these assessments and track candidate answers. The three biggest benefits of using this type of technology are as follows:

  • The assessments will be well-crafted and tested. Professional questionnaires include lie scales that help you check reliability and validity in candidates’ answers.
  • The results will be well-structured and easy-to-read. And if your assessment providers integrate with your ATS, you can organize results under each candidate’s profile and have a full overview of their performance in different assessment stages.
  • You can get powerful reports with the right tools. Some companies prefer tools with extensive reporting, analytics and recommendations to help fine-tune their process.

Also, there are some providers that administer assessments combined with gamification tools. These tools have the added benefit that they make the process more attractive and fun for candidates, while also letting you evaluate their skills.

When looking for assessment providers decide what is most important to evaluate for each role: for developers, it might be coding skills, while for salespeople, it might be communication skills. There are different providers for each need. See our list of assessment providers to see what options are out there.

Of course, make sure to always think of the candidate when implementing evaluation tools. Are the tools easy-to-navigate and fast to load (when applicable)? Are they well-designed and secure? The best assessment providers will make sure the experience is seamless for both you and your candidates.

c) Video interviewing tools

There are two types of video interviews: synchronous and asynchronous. Synchronous interviews are basically meetings between hiring teams and candidates that happen over a tool like Google Hangouts, instead of in-person. This is usually done because the circumstances demand it, for example, if the candidate is at a different location than the interviewer.

Asynchronous (or one-way) interviews refer to the practice of candidates recording their answers to your interview questions on video and sending the recording back to you for review. Here are examples of platforms that offer this functionality:

  • Spark Hire
  • Jobma
  • Human
  • myInterview
  • SkillHeart
  • VidCruiter
  • Hireflix

This type of interview is somewhat controversial: some candidates may dislike speaking to a lifeless screen instead of a human, and this can hurt their experience with your hiring process. You also miss out on the opportunity to answer questions and pitch your company to the best candidates. But, if used correctly, even video interviews can be useful to your hiring process since they:

  • Save time you’d spend trying to book interviews at a time that’s convenient for all involved.
  • Help in evaluations because you can analyze candidates’ answers carefully on your own time and re-watch them if you miss anything.

To do them right, you can try to lessen the effect of their disadvantages. For example, you should probably avoid sending one-way video interviews to experienced candidates who may not be receptive to this. Also, use video interviews at the beginning of the hiring process and make sure candidates do communicate with humans throughout the process at a later stage, e.g. via emails, phone calls, or in-person interviews. A good example of using one-way video interviews effectively is to ask a large number of recent graduates to record a short sales pitch to be considered for an entry-level sales role. Think of it like holding auditions for an acting role.

Make sure your video interview providers integrate with your recruitment software so you can send questions easily and group answers under candidate profiles.

d) Artificial Intelligence

Artificial Intelligence (AI) is the future of recruiting. The capabilities of this type of technology are still in their infancy, but they’re evolving fast. Soon, we’ll have powerful tools that can identify the best candidate based on complex algorithms, build relationships with candidates and take over the most routine tasks of recruiters (such as scheduling interviews and resume screening). These tools are beginning to appear already. For example, via Workable, you can search for the skills and experience you want and get publicly available profiles of candidates who match your requirements (and are in the right location).

Look at the market and see what tools are available. For instance, you may learn that face recognition software can boost the effectiveness of your video interviews. Generally, ask your network about tools they’ve used and do your research. Be aware of the potential pitfalls of such technology; for instance, someone from one cultural background may physically express themselves entirely differently than someone from another background even if they’re both equally talented and motivated for the role.

Now that you have an overview of the available solutions, decide which ones you need to use. It’s always better to choose tools that integrate with each other, either by default or through well-crafted APIs: this is a sure way to keep data intact and have easy access to the big hiring picture. Integrations are the basis of a refined tech setup that will drastically improve your process.

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10. Onboarding and Support

onboarding and support

Shopping for HR tools in this rich market is a big project on its own. Complex systems, unfriendly interfaces and a lack of essential features could end up adding to your workload, instead of helping you hire more effectively.

When you’re deciding on the recruitment software that you’ll use to improve your hiring process, choose tools that:

a) Deliver what they promise

There’s nothing more off-putting than spending money on long-term contracts for a new tool, only to realize that it doesn’t actually have the functionality you expected it to have. When this happens, you either have to replace this tool (with the potential added costs of doing so) or buy additional software to cover your needs.

To avoid this mishap, book a demo before making your purchasing decision and benefit from the free trials that certain tools offer. Play around with the different features that recruitment systems have to better understand their functionality and their limitations. This way, you’ll get a better picture of how they work and how they can help in hiring without committing to buy.

b) Are easy to use

While, in most cases, recruiters are the main users of HR tech such as applicant tracking systems, there are other people in the company who will occasionally use them, too (again, see #5 above). For example, hiring managers do get involved in the recruiting process once a new role opens in their team. And HR managers will want to have an overview of all hiring pipelines as well as get access to historical data.

That’s why when you’re choosing your HR tools, you need to think of all the end users and try to pick systems that are intuitive or at least easy to learn even for those who won’t use them on a daily basis. You don’t want to buy a tool to organize communication during recruiting and then have hiring managers, for example, sending you their requests via email.

Demos and free trials can help in increasing user adoption. Try out a few different systems and involve your colleagues, too. Which system did you all enjoy using the most? Which system most alleviates everyone’s pain points? Use this information along with other criteria (e.g. your budget) to make your final decision.

c) Address your specific needs

You might not be able to find one magic tool that does everything, but you should pick the one that satisfies your high-priority needs, at a minimum. So, start by identifying what your next recruitment software should absolutely have and review what’s in the market.

For example, if you hire a lot via referrals, you might prefer a system that helps you keep the employee referral process organized. Or, if hiring managers are constantly on the go, a fully functional mobile recruitment software is probably the best solution for your team. On the contrary, if you’re in the retail industry, you probably don’t have to pay a fortune to get the latest AI system; instead a platform that helps you publish your open jobs on multiple job boards and social media is going to be both effective and affordable.

At the end of the day, you need to pick recruitment software that helps your company hire better. To help you out, we created an RFP template with questions you can ask HR vendors so that you can compare different systems and pick the best one for your needs. You can also follow this step-by-step guide on how to build a business case for recruitment software.

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Invest in your employees: It’s worth it for both you and them https://resources.workable.com/tutorial/invest-in-employees Tue, 28 Jun 2022 14:36:25 +0000 https://resources.workable.com/?p=85342 Most employees recognize the long-standing practice that higher pay and better benefits are often directly associated with acquiring skills and getting promotions. As long as your company is clearly investing in employees through upskilling and career pathing opportunities, you’ll have an easier time attracting employees — if you’re doing your due diligence and actively advertising […]

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Most employees recognize the long-standing practice that higher pay and better benefits are often directly associated with acquiring skills and getting promotions. As long as your company is clearly investing in employees through upskilling and career pathing opportunities, you’ll have an easier time attracting employees — if you’re doing your due diligence and actively advertising that you offer those benefits.

There are many ways to go about this, but mentoring is increasingly becoming the go-to strategy for employee engagement and development. Not only does it leverage the best source of knowledge within your organization (in other words, your people), it’s a framework that allows employees to connect into meaningful relationships, network with leaders, and find potential sponsors who can help them build their careers.

Employees want skills development, growth opportunities, and connection

The pandemic was an “awakening” for many people. Most welcomed remote work with open arms. Unsurprisingly, a majority of office employees would prefer remote work to continue in some form, with 68% preferring a hybrid remote working model, according to a Slack survey.

And nearly a third of workers in Workable’s Great Discontent survey put considerable value on remote work.

Integrating work and home a top benefit of working remotely in US

 

The idea that work could be done remotely was not the only thing employees realized and latched onto. Multiple surveys have revealed that the pandemic caused many people to rethink their career paths. Now, people see upskilling and career pathing as an even greater priority. In fact, BCG found that 50% of U.S. employees are happy to reskill for new roles.

We’ve seen this play out at our own organization. MentorcliQ recently hired a Client Partner from outside of our industry. During their interview process, the candidate proactively asked what resources were available to learn more about the HR space. After hiring, we paired them with an experienced Client Partner through our functional onboarding program who helped them come up to speed in a new space.

Employee needs now go beyond remote work and skills development, however. The pandemic has dramatically increased feelings of loneliness. Even as people demand more remote work and upskilling opportunities, they’re also seeking more options to connect with their colleagues.

Finding ways to foster those types of connections is critical, as loneliness at work increases the risk of turnover. And that’s not lost on employers, who say building connections is a major priority when onboarding new employees remotely.

Mentoring programs offer a solution for all of these challenges. They’re easily adaptable for 100% virtual work environments, in-person workplaces, or remote hybrid workplaces. Your company can also create multiple types of mentoring programs that serve different needs, such as functional skills training, onboarding, or interest-based group mentoring to help employees form deep and lasting connections with their colleagues.

Candidates want to see what you’re doing for DEI

Many companies have been slow to adopt diversity, equity, and inclusion goals. That’s a serious mistake. If you still think DEI is a fad, it’s time to change your thought process. Studies by McKinsey and many others have shown that, on average, companies that are more diverse have better financial performance than their non-diverse counterparts.

benefits of diversity in leadership

While that’s an important business case for DEI, diversity is also a priority for potential new hires, especially those from the Millennial and Gen Z generations. A 2020 Glassdoor survey found that 76% of employees use available diversity metrics to evaluate whether they even want to apply to a potential job. Putting your DEI cards on the table is a distinct advantage.

Consequently, that means if you have mentoring programs that focus on DEI, as well as data to back up the value of those programs, you should make that information available. That can include reverse mentoring programs, talent networks for BIPOC and LGBTQ+ employees, and employee resource groups (ERGs).

Importantly, don’t just say that you have these programs; be willing to give potential hires the freedom to speak to employees who utilize and benefit from these programs.

All good relationships are built on trust. Better quality candidates will be attracted to your company when they feel like you aren’t holding back information that’s critical to their decision to work for you. Show them how you’re using mentoring to increase and foster DEI and they’re more likely to find that your company aligns with their value

Replicate what’s already working to attract better candidates

Hiring managers often feel pressure to get innovative and creative to attract talent. Sometimes, however, the best thing you can do is to see what successful companies are doing and apply those strategies to your own organization.

Recently, MentorcliQ found that 84% of U.S. Fortune 500 companies have mentoring programs. That number goes up to 100% among the top 50. The reason why so many of these companies offer mentoring programs is fairly straightforward: through trial and error, the most successful companies in the world discovered that mentoring works.

Consequently, during the economic upheaval of 2020, Fortune 500 companies with visible mentoring programs experienced year-over-year profit changes that were 53% better than Fortune 500 companies with no known mentoring programs.

What you’ll find is that most of these companies also proudly advertise their mentoring programs on their company websites, in job advertisements, and throughout the hiring process. They want potential applicants who research the company to see exactly what perks they offer, and they recognize that most applicants will be attracted to mentoring as one among many perks they look for.

Source: Hilton careers page

Mentoring is versatile; that’s why it works

If your company already has mentoring programs in place, consider leveraging those programs across your public-facing presence and prominently within your hiring process. Make it obvious that you offer mentoring programs so that it’s not a mystery, and ensure that potential applicants know what type of mentoring programs are available.

Don’t have mentoring programs at your organization? It’s never too late to start. Many companies use their existing ERGs as a launching pad for structured mentoring programs. Even starting with an onboarding mentoring program is an easy way to step into mentoring with a huge potential value-add to your organization, both in reducing turnover and attracting talent.

The great thing about mentoring programs is that they’re highly versatile. Understand what your potential applicants are looking for beyond just the salary. Then, speak to that by focusing on the perks that you offer, including how your mentoring programs support personal and career growth, connection, DEI, and/or overall well-being. That’s an investment with high value and return both for you and for your employees.

Lora Zotter is vice president of people operations at MentorcliQ, a mentoring software solution that helps organizations launch, support, and grow high-impact employee mentoring programs. Lora leads MentorcliQ’s global People Ops team with a focus on optimizing every aspect of the employee journey from hiring & onboarding to comp & benefits to internal mentoring & professional development, all while maintaining a fun, engaging, and inclusive culture.

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Growth vs. fixed mindset – how they apply in organizations https://resources.workable.com/hr-terms/growth-vs-fixed-mindset Wed, 18 Dec 2019 20:36:37 +0000 https://resources.workable.com/?p=38431 People face numerous challenges in their workplace. From learning how to use a complex tool to acquiring new job duties, employees constantly have to master skills to develop professionally. There are employees that quickly adapt to demanding tasks while others get stressed and, sometimes, underperform. Apart from traits such as resilience and grit, which help […]

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People face numerous challenges in their workplace. From learning how to use a complex tool to acquiring new job duties, employees constantly have to master skills to develop professionally. There are employees that quickly adapt to demanding tasks while others get stressed and, sometimes, underperform.

Apart from traits such as resilience and grit, which help bounce back from setbacks, another perception determines how employees react to difficulties – whether they have growth vs. fixed mindset. Some believe that abilities evolve through practice and effort – i.e. a growth mindset – while others support that we are born with a particular skill set – i.e. a fixed mindset. Based on Stanford University psychology professor Carol Dweck’s theory, these perceptions shape people’s learning behavior to a great extent; it affects their motivation and response to success and failure.

What is a growth mindset?

The ’growth mindset’ definition is the belief that talent and intelligence are growable and changeable. Employees with this mindset consider effort a crucial element of success. For them, it’s normal to fail before acquiring a new skill, and setbacks are viewed as learning opportunities.

What is a fixed mindset?

The ’fixed mindset’ definition is the belief that people are born with a specific talent and level of intelligence. For those with a fixed mindset, any undue exertion of effort in a new task is an indicator that they don’t possess the required skill. For example, an employee who struggles when giving presentations in front of a big audience is likely to believe that public speaking is not for them.

The distinction between the growth and the fixed mindset is not always that “fixed”, though. A person might believe that some skills are workable while others are not, or can switch between mindsets from time to time. For instance, a professional with a growth mindset who realizes they’re at risk of burnout or has a growing family at home might turn to a fixed mindset because of shifting priorities.

Growth vs. fixed mindset in the workplace – a closer look

Not only individuals fall into the growth vs. fixed mindset dialogue, but also teams and organizations. How can you tell if your organization has a growth or a fixed mindset culture and what does this mean? Let’s have a look at how these mindsets reflect on two processes; assessing candidates and management style.

Assessing candidates

  • Growth mindset: Recruiters and hiring managers actively look at potential and appetite for learning in prospective employees. During screening, they try to identify skills in candidates that show eagerness for development and resilience.
  • Fixed mindset: Recruiters search for credentials, qualifications, and established skills. They prefer candidates who are fully prepared for the role from the get-go. They will thoroughly research a candidate’s background to ensure they have all it needs to succeed in their role.

Management style

  • Growth mindset: Managers and leaders with a growth mindset usually give employees opportunity and time to grow. They focus on effort and praise employees for it. They often act as mentors and give employees opportunities to develop and train.
  • Fixed mindset: Managers and leaders with a fixed mindset usually keep an eye on employees with profound credentials. They usually congratulate them based on results.

Growth vs. fixed mindset: Which one is better?

Overall, nurturing a growth mindset in organizations has positive outcomes for a company. It is linked with better employee productivity, and, hence, profitability. It boosts employee morale and good collaboration with colleagues. In a growth mindset environment, employees feel responsible for delivering their daily tasks and have a sense of belonging and independence. Recognizing these benefits, many big companies, such as Microsoft, started to adopt a growth culture to make the most out of their employees’ motivation to learn through failure.

On the other hand, in companies where a fixed mindset culture is dominant, employees sometimes feel threatened when obstacles occur. They feel that there is no room for failure as managers emphasize and celebrate big results, not effort.

Even though a growth mindset is linked with many benefits compared to fixed, the latter is not destructive per se, but per condition. For example, in technical and manual jobs, where tasks are performed automatically or require consistent attention to detail-oriented tasks without variation (e.g. a laborer) a fixed mindset culture can work well. This is also the case for companies that recruit only based on credentials. If an employer hires somebody who has the whole skillset and doesn’t challenge them to grow and develop themselves, then the growth mindset may not show at all.

Whether you’re hiring for or nurturing a fixed or growth mindset, take a look at your organization and decide which one is best for you. Both have their place and both can thrive – and falter – in the right or wrong work environment.

Did you find this growth vs. fixed mindset definition helpful?

For more HR definitions, visit our library of HR terms.

HR terms library

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17 effective candidate sourcing tools https://resources.workable.com/tutorial/sourcing-tools Fri, 30 Sep 2016 10:06:32 +0000 https://resources.workable.com/?p=6650 Sourcing without effective sourcing tools is like scouring a jungle without equipment. Tough, experienced recruiters might still find their way to hidden treasures. But, it doesn’t have to be that difficult. Sometimes, a creative approach to candidate sourcing tools can make your recruiting job easier (and maybe even more fun). Here are some sourcing tools […]

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Sourcing without effective sourcing tools is like scouring a jungle without equipment. Tough, experienced recruiters might still find their way to hidden treasures. But, it doesn’t have to be that difficult. Sometimes, a creative approach to candidate sourcing tools can make your recruiting job easier (and maybe even more fun).

Here are some sourcing tools for recruiters that can help you in your daily sourcing quests:

(To source EU candidates, please refer to guidance on using social media for recruiting and collecting candidate information as per the General Data Protection Regulation, or GDPR.)

Resume databases

There are so many talented people out there. Some come to you through job boards or careers pages. Others are waiting for you to find them. Thankfully, there are tools to give you a hand:

1. Talentbin

Monster’s Talentbin is a large database with millions of profiles. It focuses on finding passive candidates through boolean search and social media recruiting. They provide a lot of information from candidates’ social media accounts to help you reach out to them.

More: How to post a job on Monster

2. Careerbuilder resume database

Much like Monster’s Talentbin, Careerbuilder’s resume database has an abundance of candidate profiles and resumes. You can do effective boolean searches through this database supported by Careerbuilder’s semantic technology.

3. Zillionresumes

ZillionResumes.com is an aggregator database, gathering resumes from thousands of other sources. It gives you an opportunity to discover ‘hard-to-find’ candidates. The platform can provide you with lists of resumes that match your criteria.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

4. Hired

Hired is a platform designed to bring employers and job seekers together. Employers can create a company profile and browse candidates. They can express their interest in candidates through the platform, where, according to Hired’s website, candidates answer 95% of requests.

Related: Recruiting tools and techniques for modern HR teams

5. HiringSolved

HiringSolved helps you find candidates from all over the world and perform searches in any language. An interesting feature: it lets you search “by example” to find candidates who are similar to someone you upload onto their system.

6. Sourcing.io

Sourcing.io has a large database of engineers that you can browse using filters. It focuses on team referrals and social recruiting by looking through your team’s online connections for great candidates.

Related: How to source on job boards and resume databases

Portfolios

Looking at candidates’ work samples helps you find and screen people at the same time. A trained eye can quickly spot impressive portfolios. Here are some good options to discover candidates’ work, especially designers and developers:

7. Carbonmade

Carbonmade has millions of portfolios and projects by professionals from the creative arts (and it’s fun to browse through). You can look into the work of designers, copywriters, photographers, architects and other creative types.

8. Github

Github is a well-known platform for developers and a great place to look through candidates’ code and projects. If you’re hiring IT professionals, Github has a lot to offer.

9. Behance

If you’re on a mission to hire the best creative professionals, then Behance’s huge network is a good option. While browsing portfolios and projects from all over the world, you can perform targeted searches according to schools, colors and tools used for each project (like AutoCAD). You can post jobs on Behance too.

Workable’s Boolean search cheat sheets provide sample search strings to recruit experienced candidates.

Networking platforms

Communicating with active and passive candidates is a tough job. People network in all kinds of places, whether online or in-person. If you want to talk to, and meet with, great candidates, there are websites that can help you:

10. AngelList

AngelList is a platform for startups. It might not be geared towards sourcing passive candidates, but it can help you find quality hires. Candidates on AngelList are usually interested in the startup environment. They can browse through startups and communicate directly with founders through AngelList.

11. Eventbrite

Eventbrite is a website where people can host, promote and browse events by category and location. Using Eventbrite, you can choose events where you’re likely to find candidates who are interested enough in their profession to take time out to learn about the latest trends.

RelatedIdeas for a successful recruiting event

12. Meetup

Like Eventbrite, Meetup.com is a popular choice for hosting and attending events. Meetup also allows you to view lists of event members and attendees, ahead of time. If you don’t have time to attend an event, you can still reach out to interesting people.

13. Twitter

Twitter can be a great ally in so many ways. Sourcing is one of them. You could reach out to those who tweet with hashtags relevant to your business (e.g. #HRTechConf) and participate in conversations. Twitter’s advanced search is also a good way to find relevant hashtags and people.

Referrals

Often, the best employees are brought in by other employees. It’d be ideal if your employees referred great people everyday without any effort on your part. But, more often than not, companies can benefit from a systematic approach to employee referrals. Many tools can help:

14. Employeereferrals.com

Employeereferrals is a platform that helps you get referrals from your employees. It sends messages and incentives to employees helping you keep track of referrals and rewards. It aims to make it easy for employees to refer someone (in “just three clicks,” according to their website).

15. Zalp

Zalp offers employee referral software that uses creative gamification to manage referral programs. They also focus on social media to help companies connect with their employees’ networks.

Need more detailed advice on sourcing through referrals and social networks? Download our sourcing guide for free.

16. Recruit’em

Recruit’em is a free sourcing tool that writes complex boolean search strings for you. It allows you to search through social media like LinkedIn, Xing and Twitter. It can come in handy when you don’t have enough time or patience to write long boolean commands.

17. People Search

Often, you stumble upon a profile on a social or professional network, or you’re given a name by referral but you don’t have enough information to contact them. People Search from Workable is a Chrome extension that can remedy that. People Search is a free sourcing tool takes seconds to look through multiple sources and provide you with a full profile with resume and contact information.

Most companies understand that it’s important to hire proactively. If you equip yourself with effective sourcing, email finders and outreach tools, you can find your next great hire before your competition.

More: 21 HR tools and techniques designed for growing companies

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Understanding interviews per offer and interviews per hire KPIs https://resources.workable.com/tutorial/interviews-per-hire-recruiting-metrics Wed, 13 Apr 2016 13:23:29 +0000 https://blog.workable.com/?p=2223 Recruiting metrics help you invest your recruiting budget in ways that bring the highest return to your business. Knowing what to measure is the first step to getting the most value out of your recruiting data. To help you decide, we’re taking an in-depth look at several key performance indicators (KPIs) we think are worth tracking. […]

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Recruiting metrics help you invest your recruiting budget in ways that bring the highest return to your business. Knowing what to measure is the first step to getting the most value out of your recruiting data. To help you decide, we’re taking an in-depth look at several key performance indicators (KPIs) we think are worth tracking. In the last of our series, we examine “interview to offer ratio” and “interview per hire.”

Contents:

What is the definition of “interview to offer” and “interviews per hire”?

DEFINITION: INTERVIEWS TO OFFER
The number of interviews your hiring team conducts with candidates to extend one offer.

DEFINITION: INTERVIEWS PER HIRE
The number of interviews your hiring team conducts with candidates before a hire is made.

For example, if you conduct 10 interviews to extend one offer, then your interview to offer ratio is 10:1. The difference between this metric and interviews per hire is that interview per hire doesn’t take into account rejected job offers. If your offer acceptance rate is high, then the two metrics will be roughly the same. But, if candidates reject your job offers often, the two metrics may differ. You can ensure that your job offers are competitive and effective, but candidates may still reject them for reasons outside of your control. This means it’s doubly important to track what you can control, like your own recruiting efficiency and throughput, which you can find in Workable’s Reporting Suite.

In general, these two metrics are useful because they show you the average number of hours spent on interviewing in the hiring process. They’re also key metrics in revealing how much time senior members of the team are spending on making a hire. The interview per hire ratio provides a more spherical view of your recruiting efficiency and should, within reason, remain stable.

What is a good interview to hire ratio?

Interviews per hire benchmarks from Workable
Interviews per hire benchmarks from Workable [Updated stats of 2018]
Unlike our previous metrics (Time to hire, time to fill, and Qualified candidates per hire) there is no wide variance by location or industry in the number of interviews per hire. This reflects the relative absence of external factors influencing this part of the hiring process. And as such this is the recruitment metric that tells you how well your process is working.

What should you do if you find your average number of interviews per job is starting to climb?

  • Break down your average interview to hire ratio report into individual roles and see if one problem hire is responsible for skewing your figures. Do the same by hiring manager and department to see who is struggling.
  • Break it down by down by stage using a hiring velocity report to see whether the numbers are increasing at the screening stage or at the initial interview stage or at a final executive interview.
  • Review your approach to screening calls, it could be that your internal recruiter or hiring managers need support to better understand the roles that are being hired for.
  • Revisit your hiring plan to include a more thorough briefing for the hiring team on the roles being recruited. Spend more time on job descriptions that give your hiring team a complete picture of open roles.
  • Review your recruiting budget to ensure that you’re spending in the most effective recruiting channels.

More: FAQs about time-to-fill and time-to-hire

The top 4 recruiting KPIs

Our series on the recruiting metrics that matter:

Time to fill: The planning metric
Time to hire: The efficiency metric
Qualified candidates per hire: The sourcing metric
• Interviews per hire: The process metric

Report and improve upon your hiring process

Track, share, and improve your hiring process with real-time recruiting analytics from Workable.

Try our reports

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The Art of the Employee Referral: a complete guide with tips and examples https://resources.workable.com/tutorial/employee-referral Tue, 14 May 2019 14:34:30 +0000 https://resources.workable.com/?p=32587 Have you ever thought that when you’re posting your job ads, you’re spending money to advertise to people you already know or could know through your colleagues’ network? In this guide, we explore how you can leverage employee referrals and boost your hiring efforts with the help of your coworkers. What is an employee referral? […]

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Have you ever thought that when you’re posting your job ads, you’re spending money to advertise to people you already know or could know through your colleagues’ network? In this guide, we explore how you can leverage employee referrals and boost your hiring efforts with the help of your coworkers.

What is an employee referral?

When an existing employee or external partner (e.g. a client) recommends a candidate, then this candidate is an employee referral. In most cases, referred candidates don’t follow the traditional application process; instead of responding to an interesting job ad, someone they know who’s also connected to the company will submit their resume on their behalf. Then, the hiring team will determine whether they’re a good fit following the same practices as with the rest of the candidates: reviewing their resume and professional background, evaluating their performance on role-specific assessments and conducting interviews with them.

What is an employee referral program?

This is a more structured way to organize how your company requests and receives employee referrals. When you don’t have an employee referral program in place, your coworkers can still recommend potential good candidates, but when it happens on an ad hoc basis, you can’t rely on referrals for your hiring efforts.

On the other hand, when you run employee referral campaigns, you add one additional tool to your recruiting strategy. In other words, you’re one step closer to finding your perfect hire.

Triple your employee referrals

Harness the power of your employee network to source high-quality candidates, without tapping out your resources.

Try Workable's employee referrals

The benefits of employee referral programs

Here are the main reasons why you should consider building an employee referral program at your company:

With referrals, you can recruit…

… faster. In many cases, when your coworkers refer someone they know, they can already vouch for that person and make sure that this person meets the minimum requirements for the role. This means that you can skip the initial job advertising and resume screening phases and go straight to speaking with the referred candidate. Another interesting statistic from Glassdoor shows that candidates who’ve been referred are more likely to accept a job offer (by anywhere from 2.6% to 6.6%).

… at a lower cost. Since you move faster through the hiring stages, you naturally reduce the related expenses, too. For example, instead of paying an external recruiter to give you a shortlist of qualified candidates, you can ask your coworkers to recommend people with the right skills at no additional cost (or a lower price if you offer a referral bonus.) by filling positions faster, you also reduce the costs associated with an open role.

… better culture fits. If you’ve done a good evaluation, you know that your new hire can do the job, but how confident you are that they will fit with the team and the company? When this candidate, though, is a referral, they already have an idea of what the company culture is like and they’ve chosen to be part of it. Employee referrals improve retention, as employees join a workplace where they’re already familiar with at least one person and know what to expect. Increased retention isn’t only about candidates; current employees who make successful referrals also tend to stay longer.

… for hard-to-fill roles. For some positions, you might post a job ad and quickly get numerous good applications. Or, you might browse a portfolio site and instantly find top-notch professionals who match your criteria based on their work samples. But for other roles, hiring is not that simple. Whether you took over a large project and need to scale up your teams fast, or you’re looking for hard-to-find skills in an intensely competitive space (such as the tech scene), you could use some extra boots on the ground. In these times, your coworkers can act as your hiring buddies, by identifying potential candidates in their network – that’s an additional candidate source for your recruitment process.

How to set up an employee referral program

To reap the benefits of employee referral programs, you must mesh them seamlessly with your overall recruiting strategy. Here’s a step-by-step guide to building an employee referral program that works:

1. Choose when to ask for referrals

First, decide when you want to use referrals to find qualified candidates. Will you ask for referrals at the beginning of the hiring process or will you first try the more traditional recruiting methods, like job advertising? Do you want to use them for every open role or only for specific positions that are harder to fill?

These questions will be easier to answer once you’ve set your hiring goals. For example, if you want to recruit candidates faster than usual, it makes sense to ask for referrals right away, as they’re proven to reduce the overall time to hire.

It’s also important to consider how hiring processes for a specific role have worked in the past. Let’s say you often hire new designers at your company and lately you’re struggling to find good candidates. This is a hint it’s time to look into new candidate sources – such as referrals from current employees. On the other hand, if you’ve always found promising designers on portfolio sites, there’s no need to change your hiring habits.

2. Communicate your employee referral program

The effectiveness of an employee referral program depends on how engaged your coworkers are in the process. You need to ensure that they know:

  • How to refer someone (and that you’d like them to refer someone, to begin with).
  • Submitting a referral is easy and quick.
  • What the requirements of the role are.

As long as you’ve structured and communicated the process effectively, your employees will respond likewise, making for a more successful employee referral program. Here’s how you can do it:

  • Describe the role and the profile of your ideal candidate. Whether it’s via email, a messaging app or intranet, let your coworkers know what you’re looking for. Include important details, such as the job title of your future hire, the team they’ll be working with, their main job duties and the skills and knowledge they need to have.
    Check out this employee referral program sample email that you can customize to share your job openings with your colleagues and ask for referrals. If you also want to get candidate recommendations from people outside your company (e.g. business partners, clients, etc.) use this external network employee referral email sample instead.
  • Explain how employees can submit their referrals. Asking your colleagues to refer candidates is the first step. Now you have to tell them how they can do that. Make sure the process is clear and fast. If it’s long and complicated, they may not bother. In other words, don’t ask your colleagues to do the job for you; rather, they just need to provide you with the candidate’s profile (e.g. their resume or LinkedIn account, whichever is easiest) and contact details and you can take it from there.
    You can use this employee referral email template to ask your colleagues quick questions about the person they want to recommend for a job.
  • Assess and contact referred candidates. Once you see interesting candidates showing up in your inbox, it’s time to evaluate them. If their profile matches your requirements, follow your regular hiring procedures (e.g. schedule an interview or send them an assignment). If, however, you find any dealbreakers, let the candidates know that you won’t consider them for this role – but first, make sure they know they have been referred or explain how you found their profile. Here’s an email template you can use to reach out to referred candidates.

3. Motivate and reward employees

By setting up an employee referral program, you gain new hiring buddies: your coworkers. But it’s not that simple; it’s still your job to find good candidates, not theirs. They have their own tasks and projects, so it’s not always on their mind to refer potential good fits. This is where you may need to incentivize the process.

An employee referral bonus program can go a long way in motivating your coworkers. When they feel that there’s something in it for them, they’re more likely to think about and recommend people from their network who’d qualify for your open roles. Make sure that all employees are familiar with the terms related to the employee referral bonus. You can send an employee referral program announcement email to explain how the bonus works and include more details in an employee referral policy. Be clear about what constitutes a successful employee referral and when an employee becomes eligible for a referral bonus (e.g. employees get a bonus for every referred candidate who is hired, or for every referred candidate who stays with the company for a minimum of six months).

Employee referral bonus amounts don’t need to be over the top. Simple and inexpensive incentives such as event tickets, gift cards or extra days off can easily motivate employees. Looking for more inspiration? We gathered some employee referral program examples and bonus ideas that you can use to motivate your coworkers and reward them for their quality referrals.

4. Track employee referrals

Finally, to evaluate the success – or failure – of your employee referral program, you need to track and analyze some HR metrics. These could include:

  • Number of total referrals vs. number of hired referrals: In other words, how many of the referred candidates were hired (or reached the final hiring stage, or another “successful” milestone)? This metric will show you whether your employees recommend people who are indeed suitable for your open roles. If your coworkers more often than not recommend candidates who don’t qualify, you might need to explain your requirements more clearly or reassess employees’ motivations in making these referrals in the first place.
  • Number of referrals per role/department: If, for a certain role, you usually get good candidates through referrals, that’s valuable information you want to retain for next time you open that role. You can save time and money by asking directly for referrals instead of advertising the position on job boards or using other sources. On the other hand, if employees from a department hesitate to refer their friends, that might shed light onto a deeper issue. Perhaps these team members are not happy with their work, management and/or office culture and are reluctant to invite others to join.
  • Turnover and retention rates for referred candidates vs. rest of employees. It’s a well-known statistic that referred candidates stay longer, but is this true at your company? And if it is, does this apply to all departments or only in specific positions and seniority levels? Answering these will help you determine whether referrals are a good option and, even, build the case for investing in employee referral software or increasing your employee referral bonuses.

Now that we’ve covered the basics, you can dig into our additional guides on how to build your first employee referral program or how to revamp your existing referral process. You can also explore these four employee referral program ideas that you can try out at your company.

The disadvantages of employee referrals – and how you can tackle them

So far, we’ve described the employee referrals advantages. Now, it’s time to examine when and why referrals might not be your best recruiting option.

Lack of diversity

Employees usually refer candidates like themselves: people they attended the same school with, people with a similar background, people they like to hang out with, and so on. This can create homogenous teams at the expense of diversity and inclusion.

To avoid nepotism and to bring more diversity to your teams, you should always use referrals as one of several candidate sources, not as your only or even primary candidate source. You could also encourage your colleagues to refer qualified people even if they don’t personally know them. For example, they could recommend a good speaker they saw at a conference or someone whose work they follow – and appreciate – on a professional site.

Lack of transparency

Picture this: Betty refers Arthur for a job at her company. She thinks that he’s a good fit and Arthur also seems excited about this job opportunity. Weeks pass by, and nobody from the hiring team contacts Arthur. Finally, after asking around, Betty finds out that they hired someone else for the role. Betty now feels bad for building up Arthur’s expectations and she’ll probably won’t refer anyone else in the future.

It doesn’t mean that referred candidates like Arthur are automatically qualified for the job. But they’re still candidates and deserve to know whether they’re being rejected or considered for the role. And employees who made a referral should be confident that the hiring team evaluated the candidate properly. Having a referral system in place will help you keep the process organized and ensure your communication with candidates and employees is prompt.

How to use employee referrals with Workable

Whether you want to test how effective referrals are or invest in a robust employee referral system, you can find the solution that best suits your needs inside Workable.

If you’re only occasionally asking for referrals (e.g. for hard-to-fill positions), you can use an editable email template to inform your employees about your open role and requirements. This email, that can be sent to all staff, will direct employees to the page where they can quickly add the details of the person they want to refer.

If you regularly rely on quality referrals from your coworkers, you might find more useful a system dedicated to organizing your referral process. That’s why we built Workable Referrals: an advanced referral and internal job portal, where recruiters and hiring managers share their job openings, set up reward systems and track referrals, while employees see the progress of their active referrals, track their rewards and, even, apply for an internal job.

Want to learn more about how you can manage referrals through Workable? Read our detailed guides on how to set up an employee referral program step-by-step and how you can keep track of employee referrals.

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The 8 employer essentials on employment background checks https://resources.workable.com/tutorial/8-essential-employer-background-checks Fri, 08 May 2015 14:07:54 +0000 https://blog.workable.com/?p=1545 The definitive guide to pre-employment background checks for small businesses. Who does background checks? How do they work and what are the pitfalls? Everything you need to know – and everything you didn’t know you needed to know – about background checks is here for you. The United States has one of the most mobile […]

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The definitive guide to pre-employment background checks for small businesses. Who does background checks? How do they work and what are the pitfalls? Everything you need to know – and everything you didn’t know you needed to know – about background checks is here for you.

The United States has one of the most mobile workforces in the world. While Germans stay in the same job for a decade on average and Britons and Canadians’ typical tenure is eight years, the average American switches jobs every four years.

This kind of mobility, which often sees employees move across state and county lines, puts an added burden on the recruitment process. A lucrative industry has emerged to provide background reports on this workforce but it can be hard to navigate, especially for busy small business owners who don’t have a dedicated human resources team to rely on.

1. Who conducts employment background checks and why?

If you’re an employer and you want peace of mind over a potential new hire then you can choose to run a background check. This is normally done when you’re at the point of making an offer but some organizations opt to run checks on several shortlisted candidates as a means of choosing between them. There are a number of roles that require mandatory checks in the United States, from almost all types of school employee and peace officers, to racetrack employees and driving instructors. These regulations differ from state to state. For example, anyone applying for a position in any of the following facilities or organizations in North Carolina needs to undergo a criminal record check:

  • Hospitals
  • Nursing homes
  • Mental health facilities
  • Home care agencies
  • Day care facilities
  • Child Placement agencies
  • Substance abuse facilities
  • Any for-profit or non-profit institution that provides care to children, the sick, disabled or senior citizens.

And here’s a useful breakdown for Minnesota.

One of the main reasons that businesses both large and small go to the effort and expense of running screens — apart from mitigating the risk of workplace violence or employee theft — is to avoid liability. A roughly $50 investment could save an employer from hundreds of thousands of dollars in damages from a negligent hiring lawsuit. This is the primary reason that some seven out of ten employers said they conducted at least a criminal check on all job candidates, according to a 2012 survey by the Society for Human Resources Management.

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2. What kinds of employment background checks are there?

The most common forms of pre-employment screening are criminal records checks and credit reports. Other forms include driving records, as well as verification of education, identity and previous addresses. Searches can include the sex offender registry, credential verification, reference checks and in some instance searches under the Patriot Act (terrorism watch list). In addition, there are drug tests and even lie detector tests — although these are prohibited in all but a few instances.

3. How do employment background checks work?

Background checks, performed for employment purposes, are generally conducted by Credit Ratings Agencies, and are regulated by the Fair Credit Reporting Act (FCRA) as well as state and local laws. There is no one, all-knowing database which gets searched. There are county court and federal records, financial records, credit histories and a host of other data sources. These FCRA-compliant data providers, who have access to millions of records, work with reputable agencies to compile reports.

4. What are the legal steps involved in a background check?

There are four main steps that you have to follow to stay on the right side of the law.

  • Disclosure: Candidates must understand that you are conducting a pre-employment screening as a pre-condition of an offer.
  • Consent: You need to obtain the candidate’s consent, typically in written form, as well as making sure they receive full notification of the agency conducting the check and their rights under the FCRA. The candidate must also provide sufficient personal details for the check to get underway.
  • Investigation: The report is compiled once the candidate has provided sufficient personal details for the check to get underway.
  • Review: you will receive the report which will typically be marked “clear” (go ahead and employ) or “consider” (something of concern has been found) depending on the agency you’ve appointed.

5. How much do background checks cost?

This is the tricky part. Many agencies appear to charge a flat rate for packages of checks. But the cost of a background check is inherently uncertain as you don’t know what you’ll find. The best illustration of this is access to county court records.

Some county courts charge a fixed fee for retrieval of criminal records. If a candidate is or has been resident in one or more counties, there will be charges related to access for each county database. In almost all counties the charges hover around $4. New York is the exception with a host of its counties charging $65. Checkr, the agency providing background checks via Workable offers a full list of county court fees.

Some agencies absorb part of these costs but others will pass this on to employers who will find themselves with a bigger than expected bill. Read the terms and conditions carefully before going ahead.

6. What if the pre-employment check reveals something negative?

If your checks come back clear then your next steps are obvious. If it turns up an information that might lead you to reject employment to the person you’ve had checked out, there are a number of legal steps to consider. The name given to the legal process of denying employment based on the results of a background check is “adverse action”. When you decide to take this action, you are legally obliged to inform the candidate of your intent. They in turn have 7 days to dispute the results of the report.

7. What rights does a candidate have during the background check process?

They have the right to dispute the report, which obliges your screening agents to repeat the investigation, paying special attention to the point or points that led to adverse action. This could mean anything from verifying a mistaken identity, to disputing a county court conviction or seeking clarification on professional or educational qualifications. With most agencies this process can be repeated twice if the candidate is intent on disputing an adverse result. As long as the proper steps are taken to inform the candidate and the dispute rules are followed, you can disqualify them safe in the knowledge that you’re FCRA compliant.

8. Should a candidate be disqualified if something negative is found?

Background checks should be used to inform your hiring decision, not to make that decision for you. Every company develops their own hiring policies, and different roles are governed by their own sets of regulations. It is important that decisions are made based on the position for which you are hiring. Remember when you commission a background check, in most cases, you’re buying a guide and not the final decision.

See our Employee Background Check Policy Sample for a starting point in developing your company policies.

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How to schedule job interviews efficiently: a guide for recruiters and hiring managers https://resources.workable.com/tutorial/schedule-job-interviews Mon, 28 Aug 2017 15:13:22 +0000 https://resources.workable.com/?p=22007 Scheduling interviews efficiently saves you time and promotes positive experiences for both candidates and hiring teams. Here are a few ways recruiters and hiring managers can schedule job interviews more efficiently: Coordinate with hiring teams early on To reduce the time you spend on administrative tasks during your hiring process, coordinate well beforehand. Arrange a […]

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Scheduling interviews efficiently saves you time and promotes positive experiences for both candidates and hiring teams. Here are a few ways recruiters and hiring managers can schedule job interviews more efficiently:

Coordinate with hiring teams early on

To reduce the time you spend on administrative tasks during your hiring process, coordinate well beforehand. Arrange a quick meeting with your hiring team to discuss how to schedule interviews before you start receiving applications. For example, you could ask your hiring team to:

  • Let you know if they’re busy during particular days or times. This will help you prioritize other days for scheduling interviews, increasing the chance that your hiring team will accept times you propose.
  • Provide you with a few convenient time slots in advance. For example, hiring managers may know that they can make some time for interviews on Thursday afternoons or on particular dates.
  • Share their work calendars with you (e.g. through Gmail.) That way, you can check their scheduled meetings to avoid overlaps with your interview invites.

If you are tracking your recruiting yield ratios and time-to-hire, you can estimate how many interviews you need to conduct and when. Ask hiring teams to keep this information in mind, so they can plan ahead.

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Minimize the number of emails you exchange with candidates

To promote good candidate experiences and avoid answering an avalanche of clarifying questions, include all necessary information in your initial email to candidates. Use this checklist to guide you:

I state my email’s purpose and my company’s name in the subject line (e.g. “Invitation to interview at Workable.”)  x
I mention which role I’m scheduling interviews for at the beginning of my email.  x
I give candidates a specific date and time for their interview or 2-3 time slots to choose from.  x
I include interviewers’ names and roles.  x
I give candidates details about their interview (e.g. interview format and length.)  x
I include the full address of our office (street, number, floor, office) and have attached a map or screenshot.  x
I indicate our company’s dress code.  x
I let candidates know who they should ask for at our front desk.  x
I let candidates know what they should bring with them (e.g. portfolio, ID.)  x

Email templates can help you ensure that your email is complete. Use a customizable template to invite candidates to interviews.

Learn more: Best way to schedule an interview time with multiple candidates and interviewers

Invest in an Applicant Tracking System (ATS)

Some ATSs have calendar integrations to schedule and organize meetings. Workable integrates with popular providers like Google and Office 365. Through Workable, you can check hiring teams’ availability, book rooms and send invitations to candidates, members of your hiring team and external attendees. Follow these steps to schedule interviews quickly through Workable and send all necessary information to candidates:

  • Make sure your company’s calendar is integrated with Workable. This can be set up by any of your account admins via the ‘Recruiting preferences’ section of your Workable account. To be able to schedule calls or interviews, sync your personal company calendar. This will allow you to see your complete schedule inside Workable as well as your colleagues’ schedules (like in Google Calendar.)
Screenshot via Workable
  • Go to a candidate’s profile and click the calendar icon to schedule a call or onsite interview. When you select date and time for an interview, Workable will show you which members of your hiring team are busy at that time, and you can quickly reschedule to a time that works for everyone. When scheduling onsite interviews, you can see room availability and book your preferred room. You can select one of your saved office locations (or add a new one) too. Workable will automatically include a map when sending your invitation to candidates. Also, add notes for candidates in the “Description” box.
Schedule an Interview - Workable
Screenshot via Workable
  • Send invitation. When you click “send invitation,” Workable will send an email to your candidate and hiring team and add this interview to their calendars. You can see an overview in an event page that’s created automatically. Interviewers can choose “Yes”, “Maybe” or “No” to indicate whether they will attend this interview, just like they would do in Google Calendar. The green tick on the bottom right of attendees photos indicates who has accepted this invitation.
Screenshot via Workable

After you’ve scheduled your interviews, Workable organizes them in your Agenda – a recruiting calendar that lets you see your team’s scheduled events. The Agenda’s view (available both on desktop and mobile) shows details for each event along with a link to interview scorecards that interviewers have created:

Screenshot via Workable

Your ATS can make scheduling interviews a breeze. Even when you need to exchange emails with candidates to answer questions or settle on convenient times for interviews, your ATS will keep those emails organized in one place. That way, you have full visibility into your communication with candidates and your teams’ interview schedules.

The post How to schedule job interviews efficiently: a guide for recruiters and hiring managers appeared first on Recruiting Resources: How to Recruit and Hire Better.

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How to develop a recruitment plan https://resources.workable.com/tutorial/develop-recruitment-plan Fri, 13 Jan 2017 16:52:20 +0000 https://resources.workable.com/?p=8111 A successful recruitment plan is more than just numbers. Vacancies and recruiting budgets form the basis of recruitment plans, but employing good hiring practices can elevate them. How to create a recruitment plan: Revise your job descriptions Job duties can change over time. Talk to team leaders and ask them how their roles, and their team members’ […]

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A successful recruitment plan is more than just numbers. Vacancies and recruiting budgets form the basis of recruitment plans, but employing good hiring practices can elevate them.

How to create a recruitment plan:

Revise your job descriptions

Job duties can change over time. Talk to team leaders and ask them how their roles, and their team members’ roles, have changed. If your sales team now performs account management, update their job descriptions.

If you don’t have formal job descriptions yet, consider conducting a job analysis – a process to determine a job’s duties and requirements. Arrange interviews with staff to discuss their roles and responsibilities. You can also use job description templates, a convenient alternative to conducting a job analysis.

Conduct a skills gap analysis

Conducting a skills gap analysis is a systematic way to analyze your staff’s current skill level and identify skills you want in the future.

To conduct a skills gap analysis:

  1. Identify skills you’ll need in the future.
  2. Assess skills your company has already.
  3. Compare current with desired skills and plan to fill the gaps.

Identify future recruiting needs by talking to senior management and team leaders to understand existing skill levels. Find out how they plan to hit next year’s goals. Complement their insights with recent performance reviews or employee surveys. Rate each skill you’re looking for on a scale (most commonly a three- or five-point one.)

Prioritize any skills gaps you discover. You can also address gaps by creating training plans for your employees. When skills gaps are too big, consider hiring new people to fill them.

Align your hiring team

With Workable’s hiring plan, you’ll move out of the spreadsheets and into one centralized workspace, where info is always current and next steps are always clear.

Try our hiring plans

Visualize your hiring activity

A skills gap analysis will provide a general idea of how many new hires you’ll need to cover gaps, but there are other ways to predict hiring needs. You can use quantitative methods to forecast future hires in your recruitment plan. For example, companies may set daily sales targets to hit their revenue goals. They can use productivity metrics to find out if their current number of employees can achieve those goals. If not, they can calculate how many more people they need to hire.

Insight from hiring managers can also give you a good estimate of the number of people you need to hire. Schedule meetings with hiring managers to discuss your hiring plan and their staffing needs. Use the information to create a hiring plan spreadsheet with the number of expected new hires per quarter or month. Here’s an example:

Recruitment Plan: Hiring Plan Visualization

Hire well in advance of major team or department initiatives, so that your new employees will have enough time to learn their jobs and complete their onboarding period. For example, if your marketing team plans to launch a new campaign in June, fulfill your hiring needs well before then – ideally in the first quarter. Keep your average time-to-fill and time-to-hire in mind. An Applicant Tracking System (ATS) can give you this information automatically.

Revamp your hiring process:

Review your past recruitment plans and hiring habits and ask yourself:

  • Did hiring teams communicate well?
  • Did hiring processes meet hiring managers’ requirements?
  • How did new hires perform in their probationary periods?
  • What was the new-hire turnover rate (new hires who left in their first three months)?
  • Were there any legal issues with hiring processes or candidate experiences? (e.g. consider illegal interview questions and their legal alternatives)
  • Are any changes needed to your recruitment or hiring policy?

Answers to these questions will inform the way you hire and how much you’ll spend on doing it efficiently. For example, if you find that your hiring teams had problems communicating through email, you could opt for a more user-friendly hiring tool. If managers find that new hires lack some of the skills they expect, explore investing in pre-employment testing.

An improved hiring process begins with effective sourcing. Download our complete sourcing guide for free.

Create a hiring budget

If you have already planned your hiring activity, calculate your cost-per-hire and recruiting yield ratio. Add all internal (for example, referral program incentives and recruiter salaries) and external recruiting costs (for example, agency, job posting and background check fees) and divide the sum by the number of new hires. As part of your personnel budgeting process, forecast the amount you’ll pay to your future employees in personnel costs (salaries, benefits and fully burdened costs.)

Think in terms of hiring teams

Your hiring process shouldn’t just be efficient for each individual hire. It should build an effective team culture that lasts. Here’s how you can attract – and retain – better teams:

Creating a hiring plan is an opportunity to power up your recruiting and rethink the way you hire. If you aim to hire more objectively and reduce biases, you will build more productive teams and foster a more inclusive company culture.

Learn how you can boost your hiring plan with Workable!

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How to measure diversity in your candidates using surveys https://resources.workable.com/tutorial/how-to-measure-diversity Tue, 04 May 2021 14:07:27 +0000 https://resources.workable.com/?p=79895 One tool that can help is anonymous candidate surveying, particularly at the start of the employee lifecycle. By surveying a candidate at the completion of their job application, you can anonymously collect data on their gender, race, ethnicity, background, and other characteristics. With those metrics on hand, you now have a baseline of concrete numbers […]

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One tool that can help is anonymous candidate surveying, particularly at the start of the employee lifecycle. By surveying a candidate at the completion of their job application, you can anonymously collect data on their gender, race, ethnicity, background, and other characteristics.

With those metrics on hand, you now have a baseline of concrete numbers to start from, allowing you to track your DEI progress and establish clear goals.

Table of contents:

Multiverse Senior Diversity, Equity & Inclusion Manager Siobhan Randall ties this back to crucial business elements, including candidate attraction and employer branding:

When building a sustainable DEI strategy, Siobhan asks: “Is inclusion really embedded within our employee value proposition? Are people from underrepresented backgrounds going to want to work at the company?”

“How can we make ourselves look and feel like a place that anyone would want to work at, especially individuals from underrepresented backgrounds? We’re definitely doing that reflection on our brand.”

Siobhan continues, pointing out the real value of anonymously surveying your candidates as part of your overall employee engagement metrics:

“From the point of application, each stage of the recruitment process and then, once hired, we’re looking at outcomes like progression and retention.”

Build inclusive hiring practices

Creating a safe and equitable workplace starts with hiring. That's why we've developed solutions to cultivate inclusivity and support diversity at every stage of the hiring process.

Build inclusive hiring practices

How to measure diversity: Best practices

We fully understand that surveying your candidates on personal characteristics can be socially and legally sensitive. Importantly, the information you’re collecting is not related to specific jobs – nor should it be. It’s only for the purpose of furthering your DEI strategy.

There are three best practices to think about here: candidate communication, survey standardization, and the language of the survey itself.

Communicate clearly

First, it’s important to know how to measure diversity in a respectable, transparent and anonymous manner, and communicate that in such a way that puts your candidates at ease.

There are three aspects to include in your messaging to candidates:

  • State the purpose: Openly communicate the purpose of the survey, so the candidate understands why you’re doing it.
  • Ensure anonymity: Clarify that the survey is strictly anonymous. The data you’re collecting cannot be tied to individual candidates in any way.
  • Make it optional: Make the survey strictly optional, and clearly state that this will not affect the status of their job application – or the job itself – in any way.

A paragraph to include at the start of your survey might look like:

“Diversity, equity and inclusion (DEI) is a crucial and permanent part of our business strategy. To help us ensure a fully diverse, equitable and inclusive working environment, we invite you to fill out this voluntary survey so we can track and further our DEI efforts. The information shared here is strictly optional, and cannot and will not affect your job application in any way. It’s also 100% anonymous, and is not linked to your name, identity, or application.”

Establish standards and goals

Second, it’s crucial to establish a standard across surveys so you have a reliable dataset for your own company’s benefit.

Once you’ve established that standard on how to measure diversity in your candidates, you can now:

  • Compare numbers in each pipeline stage from the top of the recruitment funnel (i.e. initial job applications) through to the bottom of funnel (final candidate pool and final hires).
  • Look at advancement metrics and identify any inconsistencies in promotions and advancement based on different characteristics.
  • Identify gaps in benefits, perks, policies, and other elements of employment so that every employee has fair and equal access to all of the above, ensuring that everyone feels valued and included as a member of your organization.

Be thoughtful about survey language

If you’re concerned or uncomfortable about what language you should (or shouldn’t) be using in a survey, that’s OK. You’re not alone. You’re essentially asking people about very personal elements of their identity, including and not limited to:

  • Gender
  • Sex
  • Sexual orientation
  • Race
  • Ethnicity
  • Religion
  • Disability
  • Socio-economic status

With all of this in mind, we now share tips and resources from experts on how to measure diversity with a thoughtful, inclusive and respectful survey. You can also freely copy our own candidate survey template here for your use.

How to measure diversity: Survey questions

Let’s go through five major category groups, one by one:

1. Gender, sex, and sexual orientation questions

Gender, sex, and sexual orientation are not interchangeable terms or identities. They are three separate categories, and not to be conflated one with another, even if there are potential overlaps. Ask about each separately.

Gender

Due to the complex nature of gender, it’s best to include as many terms as possible. Vanderbilt University’s example is excellent:

Vanderbilt also reminds us of the importance of asking for transgender identity as a separate question:

“Because a respondent’s gender may align with more than one of the listed identities (for example, someone may identify as a transgender woman), it is recommended that you either ask whether a respondent identifies as transgender in a separate question or include both ‘cisgender’ and ‘transgender’ in the listed gender identity options.”

Vanderbilt also shares this great list of definitions for your perusal.

Sex

When asking about someone’s sex assigned at birth, the American University’s Center for Diversity & Inclusion recommends using male, female, intersex, prefer not to say, and an option for the respondent to enter their own response:

Sexual orientation

When asking about sexual orientation, you should again offer a full list of options. The Consortium of Higher Education LGBT Resource Professionals has recommended best practices on what to ask in a college application that you can also use in your own survey:

The Williams Institute School of Law has a comprehensive rundown of the terms you can include as available answers when asking about gender, sex, and sexual orientation. It’s also an all-around great resource for best practices in sex and gender-related surveying.

2. Race and ethnicity questions

When thinking about how to measure diversity, you should know that race and ethnicity are also not interchangeable. According to LiveScience.com, “race is often perceived as something that’s inherent in our biology, and therefore inherited across generations. Ethnicity, on the other hand, is typically understood as something we acquire, or self-ascribe, based on factors like where we live or the culture we share with others.”

Even then, ethnicity itself can be a socially charged topic. Statistics Canada points to the ever-evolving properties of ethnicity due to immigration trends, intermarriage, and blending of origins. As a result, StatsCan recommends three new categories: origin or ancestry, race and identity. The concept of ‘identity’ is to give respondents a choice to choose the group they most identify with – for instance, whether one is Italian, Canadian, or Italian-Canadian.

The U.S. Census Bureau, on the other hand, considered removing “race” and “origin” from questions altogether, calling them ambiguous for many American respondents. Instead, they proposed simply asking people to select from categories that best described them (bearing in mind this was in 2015):

Note that these are just guidelines – not rules. You can, within reason, ask about race and ethnicity – provided you give the respondent comprehensive options to choose from.

Race

For race-related questions, consider this conversation on race options in the US Census, from research group Versta. Versta also proposed their own example:

If you’re interested in seeing what questions and answers were asked in the 2020 U.S. Census, they are outlined here.

Ethnicity

Despite the above discussion around ethnicity, it’s still widely used in surveys around the world.

For ethnicity-based questions, consult this rundown of different ethnicities in the UK government’s census style guide, which shows the different examples of survey options for different parts of the country.

The UK government also shares four examples of how respondents are asked about their ethnicity, including this sample that shows 18 different answer options across five main categories:

Diversity Australia’s own list differs slightly:

Table 1 in this report from the University of Wisconsin’s Office of International Research also offers a good breakdown of the potential answers you can include in survey questions around race and ethnicity.

Sara Clayton wrote this in-depth article on the UX design behind the race and ethnicity question in surveys – it’s worth the read to gain a better understanding of the thinking process behind how to measure diversity in a survey.

3. Religion questions

Since holidays are often linked with religious observances, knowing the faith representation of your workforce only assists diversity efforts, but also helps when planning the work holiday calendar for the upcoming year. This can ensure an equal and inclusive experience for all backgrounds in your workforce.

As with other questions, you need to take care when asking religion-related questions, according to a paper from the University of London:

“The term ‘religion’ may refer to a set of personal beliefs, an affiliation with an institution, a shared cultural identity, or participation in services or ceremonies. Survey questions about religion may tap into all of these dimensions, and if it is not clear what a particular question is asking, the interpretation of the responses becomes very difficult.”

The Pew Research Group also shared wording on religion surveys from different areas around the world – which will give you an excellent launchpoint on how to measure diversity of faith among your candidates.

Baylor University in Texas shared the complete questionnaires from all five waves of their Baylor Religion Surveys – and this is likewise an incredibly comprehensive list. Take a look at the school’s 2017 national study, which not only asks which religious family one most closely identifies with, but also:

  • the level of religiosity or spirituality the respondent considers themselves to be
  • the frequency in which the respondent attends services at a place of worship.

Finally, the Pew Research Group offers a comprehensive list of FAQs on its own research into religious representation in the United States, including details on:

  • identity versus belief
  • subgroups of religions
  • race and religion
  • religion and politics (i.e. “evangelical” becoming a political label as well as religious)

4. Disability and impairment questions

Allowing the respondent the option to share their impairment or disability can help you ensure the workplace is fully accessible and free of challenges, a crucial part of equality and inclusion in your DEI workplace strategy.

Again, as above, impairment and disability are not always considered to be overlapping. According to a report from the Learning and Skills Development Agency:

“Some disabled people prefer to be called ‘people with disabilities’ because they want to be regarded as people first. Others prefer the term ‘disabled people’, arguing that in the social model of disability, the experiences of impairment and disability are separate.”

Plus, according to the report:

  • Impairment is the “physical, mental or sensory characteristic, feature or attribute that affects the function of an individual’s mind or body.”
  • Disability is “the loss or limitation of opportunities to take part in society on an equal level due to social, attitudinal and environmental barriers”.

Disabilities and impairment can limit an applicant’s capabilities in the following three ways, according to Disabled World:

  • Body structure and function (and impairment thereof)
  • Activity (and activity restrictions)
  • Participation (and participation restrictions)

Disabled World also notes the many different disability types that limit a person’s:

  • Vision
  • Hearing
  • Thinking
  • Learning
  • Movement
  • Mental health
  • Remembering
  • Communicating
  • Social relationships

It also states that disabilities and impairments can be invisible – in other words, hidden.

The United States Census Bureau breaks down disabilities into the following six categories:

  • Hearing difficulty: deaf or having serious difficulty hearing
  • Vision difficulty: blind or having serious difficulty seeing, even when wearing glasses
  • Cognitive difficulty: Because of a physical, mental, or emotional problem, having difficulty remembering, concentrating, or making decisions
  • Ambulatory difficulty: Having serious difficulty walking or climbing stairs
  • Self-care difficulty: Having difficulty bathing or dressing
  • Independent living difficulty: Because of a physical, mental, or emotional problem, having difficulty doing errands alone such as visiting a doctor’s office or shopping

The LSDA also shares a few examples in its report linked above on how to ask about disabilities, for instance:

If you need to talk with a candidate or new hire about what accommodations may be needed, Mobility International USA has great resources on how to have that conversation in a respectful and inclusive manner.

5. Socio-economic questions

Biases related to socio-economic status exist as well, even to the point where a degree from one school may not be as sufficient as that same degree from another school, even if both degrees offer the same qualifications. The only difference is that one degree is cheaper or ‘less reputable’ than the other.

There are also factors in one’s upbringing that potentially affect their interactions with others even if they’re fully qualified for a position. Home-borne accents, for example, which are often unfairly associated with intelligence or social status, can play a role in one’s perceived suitability for a role.

Another limiting factor is that an applicant may not have the same access to professional and personal networks that can give them good references for a job or a referral to a position otherwise not accessible.

Yes, class bias exists widely. And you can take those biases out of the recruitment process. But rather than asking questions about someone’s social or economic backgrounds as the UK’s Civil Service has done in good faith, that information may already be readily available in an applicant’s CV or resume.

The American Psychological Association offers a standard of measurements you can use to track the socio-economic status of your applicants as they move through the funnel. Three of them are relevant here: education, income, and occupation (in other words, professional background).

Siobhan at Multiverse pointed to guidance from the Sutton Trust in tracking socio-economic status. The Sutton Trust’s employer’s guide on social mobility in the workplace has good insights on socio-economic bias and how to overcome those.

You can use surveys to measure diversity

Finally, take a few minutes and read Sarai Rosenberg’s excellent breakdown on candidate surveying best practices. From this, you’ll gain good insights on how to measure diversity in your candidates, and moreover, how to go about it respectfully. Also, check out our candidate survey template for your own use.

This is a lot, we know. But in the end, consider the intention of carrying out candidate surveys. Surveying your candidates helps you track your progress in diversity, equity and inclusion, and helps you identify gaps in your process.

For instance, if you find that the percentage of a certain characteristic in your final hires in 2021 is significantly less than in your initial talent pool, or the representation of those advancing in your company does not reflect the representation within your total workforce, you now have starting points of where you can improve.

After all, if respondents in our DEI survey overwhelmingly selected “Demographics across entire company” when asked how they measure DEI progress (53.4% of all respondents), that necessitates a tool to track those demographics. Surveying your candidates is one way to get ahead and gain ground in your DEI strategy.

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Interview process and strategies: a comprehensive FAQ guide https://resources.workable.com/tutorial/faq-interview-process Thu, 22 Jun 2017 19:12:52 +0000 https://resources.workable.com/?p=17108 Interviews are the pillars of recruiting. They influence your hiring decisions more than any other hiring phase. Here are some frequently asked questions and answers to help you set up an effective interview process: Organizing an interview What are the typical steps in the interview process? How do I set up an interview? Who should […]

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Interviews are the pillars of recruiting. They influence your hiring decisions more than any other hiring phase. Here are some frequently asked questions and answers to help you set up an effective interview process:

Organizing an interview

  • What are the typical steps in the interview process?
  • How do I set up an interview?
  • Who should be involved in the interview process?
  • Who should handle interview scheduling, the hiring manager or HR?

Interview types

  • What are the different types of interviews?
  • What is a structured interview?
  • What is an unstructured interview?
  • What is a semi-structured interview?
  • What is a behavioral interview?
  • What is a situational interview?
  • What is a phone screen interview?
  • What is a screening interview?

Conducting an interview

  • How do I start off an interview?
  • How do I end an interview?

Evaluating interviewees

  • How do I rate job interview candidates?
  • How do I give interview feedback?
  • How do I assess cultural fit when interviewing candidates?
  • What are some warning signs when interviewing candidates?
  • How do I interview candidates with no experience?
  • What should I consider when interviewing candidates with disabilities?

Improving the interview process

  • When should I train interviewers on the hiring process?
  • How do I improve my interview skills?
  • What are the best video interviewing tools?
  • How do I improve my phone screen interview skills?
  • How can I make the interview process more efficient?

Interview questions

  • What are different questions to ask in a first vs. second interview?
  • What are different questions to ask in a second vs. third interview?
  • What are different questions to ask in a phone vs. in person interview?
  • How should I ask job candidates about their salary expectations?
  • How do I avoid asking illegal questions?
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Organizing an interview

What are the typical steps in the interview process ?

First, prepare for the interview process. Here’s a list of actions to help you plan:

  • Decide what skills you want candidates to have.
  • Select interview questions to assess must-have skills.
  • Determine how you will score candidates’ answers (e.g. ‘poor’ to ‘excellent’)
  • Ensure you talk about job duties, benefits, company strategy and mission.

Then, use an interview checklist to prepare thoroughly for your meetings with candidates. When candidates arrive, use these common steps to guide the interview process:

  1. Welcome candidates and make them feel at ease.
  2. Introduce yourself and fellow interviewers.
  3. Begin with basic interview questions (e.g. “Why are you interested in this position?”) and continue with more involved ones (e.g. “Tell me about a time when you had to face an irate customer.”)
  4. Discuss the role and answer candidates’ questions.
  5. Pitch your company by describing its values, benefits and why the candidate should consider working for you.
  6. Give candidates a tour of your workplace or introduce them to your team, if appropriate.

How do I set up an interview?

Recruiters often schedule interviews, coordinating with the hiring team, candidates and other stakeholders. Use this checklist to successfully set up interviews for each role you are recruiting for:

I’ve arranged times for interviews that work for both the hiring team and the candidates. x
I’ve informed the hiring manager and front office employees of candidates’ date and time of arrival [X days] before each interview. x
I’ve sent emails to invite candidates to an interview and provided important details (e.g. directions, who to ask for, what to bring.) x
I’ve booked a meeting room and prepared it for the interview (e.g. provided enough chairs for the candidate and members of the interview panel.) x
I’ve given hiring managers a checklist to prepare for upcoming interviews. x
I’ve prepared material the hiring team needs to conduct the interview (e.g. notepads, whiteboard markers.) x

When arranging interviews, keep these things in mind:

  • Give candidates adequate notice. They may need time to to modify their schedules, especially if they are employed.
  • Choose pleasant rooms with ample lighting. Candidates should feel as comfortable as possible so that all parties benefit from a productive interview.
  • Schedule reminders for hiring managers. Hiring managers are busy with their everyday duties and may forget to prepare for interviews. Help them out with a friendly reminder and/or interview prep checklist.

Who should be involved in the interview process?

Recruiters usually conduct initial phone screens to qualify candidates, while hiring managers handle the main interviews (most commonly, face-to-face interviews.) But, there are benefits in asking others to participate during the interview phases. Consider including:

  • Team members. Involving team members on interview panels has a double benefit: they evaluate candidates for culture fit, while candidates get the chance to decide whether they would enjoy working with them. Also, including your team shows candidates that your company values collaboration.
  • Senior executives. Arrange for a final interview, where the best candidates meet a senior executive. This executive may reinforce a hiring manager’s decision to hire someone, help sell the company to a stellar candidate or spot a red flag at the last minute.

Usually two to five people are involved in the interview process. It’s best to keep the number of interviewers on the smaller side, so candidates feel at ease during the interview.

Who should handle interview scheduling, the hiring manager or HR?

Hiring managers often leave administrative tasks of the hiring process to recruiters. Recruiters are responsible for finding a time to schedule interviews that works for both hiring managers and candidates. Recruiters may have access to hiring managers’ calendars so they can schedule interviews directly or use their Applicant Tracking System (ATS).

Interview types

What are the different types of interviews?

A possible way to categorize interviews is according to structure, medium, format and type of interview questions. Here’s a table with notable examples:

Structure Medium Format Interview questions type

What is a structured interview?

A structured interview is a standardized form of interview during which hiring teams ask all candidates a set of predetermined questions in a specific order and score answers with the same rating system.

Structured interviews predict job performance most effectively than unstructured interviews. They are also more objective and legally defensible than unstructured interviews. Companies that implement structured interviews boost their hiring and keep better records of their interview process to help them improve it.

To structure your interviews for a role, follow these main steps:

  1. Select the must-have requirements of the role.
  2. Develop interview questions that evaluate each must-have requirement.
  3. Craft a rating scale (e.g. one to five, poor to excellent) to assess candidates’ answers.

What is an unstructured interview?

Unstructured interviews are spontaneous conversations between interviewers and candidates. Unstructured interviews usually occur when interviewers haven’t prepared any interview questions or topics to explore. Random factors guide these discussions and hiring teams evaluate candidates based on their overall impressions of them.

This type of interview may be more pleasant and less rigid than structured interviews. But, unstructured interviews are proven to be weaker than structured interviews since they encourage biased judgements based on attributes that aren’t job-related. Also, unstructured interviews are less legally defensible.

What is a semi-structured interview?

Semi-structured interviews share elements from both their structured and unstructured counterparts. In semi-structured interviews, hiring managers ask questions or explore a set of themes they have decided on beforehand. But, interviewers are also free to stray from the process and discuss different topics depending on candidate responses.

What is a behavioral interview?

During behavioral interviews, candidates draw on their past experiences to answer behavioral questions. Interviewers then try to infer future performance from candidates’ past successes and mistakes.

Answers to behavioral questions will primarily inform how interviewers evaluate candidates. To set up a behavioral interview, follow these steps:

  • Decide on a few important job-related behaviors to evaluate. During behavioral interviews, interviewers assess whether candidates can handle job demands and candidates need to recall past experiences in detail. This process may be time-consuming, so evaluate only “must-have” skills. Find those important skills by studying the job description.
  • Create a couple of behavioral questions to evaluate each skill. Think of situations that the person in this role will frequently face, either from your own experience or by asking those who do this job (e.g. asking sales associates about common challenges in their role.) Once you have enough incidents, frame your question with the STAR (Situation-Task-Action-Result) framework in mind. Here are two examples:
    • Have you ever had to deal with an irate customer? What did you do and what happened in the end?
    • Tell me about a time you had to work under pressure to meet a deadline. How did you handle it and how did your project turn out?

If a candidate hasn’t faced the situation you’re referring to, give the candidate more detail and ask a hypothetical (situational) question.

What is a situational interview?

Situational interviews involve questions that present hypothetical situations or dilemmas to candidates to gauge their reactions. Candidates reveal their way of thinking through this line of questioning, which helps interviewers predict their future performance.

Since situational questions are hypothetical, they help you assess candidates who may not have much experience in a role or who have never faced a particular situation. Here are two things to do to set up a situational interview:

  • Identify a few common situations that each role faces. Situational questions, like behavioral questions, require interviewers to develop questions based on real, job-related incidents. To save time, evaluate only the “must-have” skills. Study the job description to select the most important criteria.
  • Create a couple of situational questions to evaluate each skill. Situational questions are usually based on common challenges people face in a certain position. Think of those challenges or ask someone who has done the job in question. Once you have enough incidents, frame your question using the STAR (Situation-Task-Action-Result) framework. Here are two examples:
    • Imagine a customer insists on a full refund from you without being entitled to one. How would you handle it?
    • What would you do if you witnessed your manager violating a company policy?

What is a phone screen interview?

Phone screens (or screening calls) are discussions about a role with candidates over the phone. Most of the time, recruiters conduct phone screens at the beginning of the hiring process. This stage helps identify deal-breakers or disqualify candidates who don’t meet the minimum criteria early on.

Screening calls include basic questions about a person’s motivation, expectations and availability for the job. Here are some examples:

  • Why did you apply to this position?
  • What interests you about our company?
  • Why are you looking to leave your current role?
  • How much notice do you need to give to your current employer before resigning?

Sometimes, phone interviews substitute face-to-face interviews in cases when you’re interviewing remote candidates. But, this format may not be as effective as an in-person or video interview, where both parties have the chance to connect and evaluate each other face-to-face.

What is a screening interview?

A screening interview may be defined as the first discussion you have with candidates. This is usually over the phone (screening call) but some recruiters may also invite candidates to a short, in-person talk. This first contact helps you select those candidates who are most qualified and move them forward to the next stage of your hiring process.

Conducting an interview

How do I start off an interview?

Interviewers often decide on a candidate’s suitability for a role a few minutes into an interview. This approach may cause you to miss out on great candidates who were just overly nervous at the beginning.

Here are a few things you could do to avoid snap judgments and make candidates feel comfortable:

  • Introduce the interviewing panel. If you have other interviewers, ask them to speak briefly about their jobs and how they will work with the new hire.
  • Start small. Ease candidates into their interview by asking basic questions first (e.g. Why did you apply to this role?)
  • Explain the process. No matter what interview format you’re using, briefly explain how the interview will be implemented.
  • Ask them if they have initial questions. Beginning an interview with the candidates’ questions may be unusual, but it will help candidates feel at ease and provide them context about the role and your company.

How do I end an interview?

When you have asked all your interview questions, let the interview close naturally. Avoid rushing, since you want to leave candidates with best possible impression. Here are a few things to do at the end of the interview:

  • Ask candidates if they have any more questions. Usually, you will have already discussed the most important aspects of the job, but let candidates know that you’re open to any questions they may have. Candidates who have questions will stand out because they’ll show you that they’re interested in learning about the role.
  • Deliver a pitch. Prepare a brief pitch to sell your company. Outline your company’s most desirable traits as an employer. Talk about any future plans and how they will benefit the new hire. Use what each candidate indicates is important to them in a new job to personalize your pitch.
  • Talk about next steps. Let candidates know when you will follow-up after the interview. Inform them of any other steps in the hiring process (e.g. a final interview round.)
  • Be pleasant. During the interview, interviewers challenge candidates so they can evaluate them thoroughly. At the end, loosen up and make small talk as you see candidates out. If appropriate, consider offering candidates a tour of your workplace.

Evaluating interviewees

How do I rate job interview candidates?

There are various rating systems that help you evaluate interviewees. Here are three main types:

  • Overall rating. This is when interviewers rate candidates based on their overall impressions of them. For example, an overall rating system could simply mean marking candidates as “qualified” or “disqualified” (or pass/fail) in your Applicant Tracking System.
  • Basic rating scale. This is when interviewers rate candidates according to the skills their looking for. For example, a basic rating scale could range from one (“poor”) to five (“excellent”) or a Yes/No scale indicating “desirable”/”non-desirable” answers to interview questions. So, if you want your new hire to possess excellent communication skills, candidates who received a “five” rating will probably make it to the next stage of your hiring process.
  • Detailed rating scale.  This is a nuanced rating scale that involves more in-depth characterizations beyond “poor” or “excellent.” One of those scales, behaviorally anchored rating scales (BARS), is created through defining each point of the scale using behavioral examples. For example, if you want to assess a candidates’ teamwork skills, you could define the highest rating (e.g. five) as “Talks about their own contributions but also praises all of their team members.” This definition helps interviewers make more objective evaluations.

How do I give interview feedback?

Giving interview feedback to candidates helps you shape a good company brand. But, constructing your feedback email carefully is essential to avoid upsetting candidates or inviting lawsuits. Here’s how to deliver interview feedback with grace:

  • Tell the truth. Be honest about why you disqualified a candidate, but keep your feedback tied to job requirements. Anything non-job-related (e.g. body language) or too personal (e.g. the way a candidate talks) may unnecessarily upset interviewees and could be perceived as discriminatory.
  • Be tactful. Give advice on how you think candidates may improve their interview skills, but avoid being condescending or making assumptions about a candidate’s overall personality.
  • Praise when you can. If there were things you truly liked about a candidate, don’t hesitate to tell them.
  • Be specific. Avoid overused phrases like “We wanted a more diverse skill set.” Consult your notes to find examples from their interview that will help the candidate improve.
  • Use language that won’t invite litigation. Before you send a feedback email, think about whether what you’ve written could be misconstrued as discriminatory. For example, if you’ve interviewed a pregnant woman, saying that “We wanted someone who would be available to work overtime” may be grounds for a lawsuit.

How do I assess cultural fit when interviewing candidates?

It’s important to hire people who will thrive in your company’s unique workplace. Yet, culture fit is often a subjective perception that differs between interviewers. So, when evaluating culture fit during interviews follow these steps:

  • Convert culture fit into tangible attributes. Think about what “culture fit” means to you and discuss it with fellow interviewers. Write down actual traits like “collaborative spirit” or “taking initiative.” Also, compare how your team’s culture differs from the overall company culture.
  • Choose appropriate interview questions. Select questions that are linked to the desirable traits, e.g. “Do you prefer working alone or as part of a team?” Or, ask candidates about their preferences (e.g. “Describe the type of work environment in which you are most productive.”)
  • Look for red flags. Some candidate attributes may not match your company culture. For example, if you’re hiring a manager for a team that works well without being micromanaged, a candidate who has an authoritarian leadership style may not be the best fit for that team’s culture.

However, hiring strictly for culture fit may result in homogenous teams that don’t benefit from diversity’s advantages. Look at culture fit as only one of several desirable attributes.

What are some warning signs when interviewing candidates?

When interviewing candidates, don’t focus on nervousness or lack of excellent social skills (unless they’re a must-have for the job.) It’s natural for interviewees to feel a bit uncomfortable. But, there are warning signs during interviews that may indicate a candidate isn’t a good fit:

  • Being late without an explanation. Candidates who are more than 10 minutes late to an interview may not leave a good first impression. But, it’s more important to focus on how they handle the situation. Did they call to let you know they will be late? Did they apologize and provide a good reason? Evaluate all situations on a case-by-case basis.
  • Being arrogant or aggressive. If a candidate’s aggressiveness or self-importance makes you doubt whether they would work well with your team, trust your read on them. New hires who collaborate with peers are more likely to boost morale among fellow team members.
  • Complaining. Candidates know that they have to present their best selves during interviews. If they can’t help complaining about their previous or current jobs, teams and employers, this is a red flag. Ask questions like “How did you handle a conflict with a coworker/manager?” and gauge their responses.
  • Being dishonest. If you spot inconsistencies between a candidate’s resume and what they’re saying during the interview, ask clarifying questions. If you’re not satisfied with the candidate’s answers, consider other candidates instead.
  • Not paying enough attention. Understanding what your interlocutor says is essential for most professions. People who constantly interrupt, ask you to repeat your questions or give unrelated answers may lack the focus required for the role.

How do I interview candidates with no experience?

When interviewing entry-level candidates, lack of work experience will be a common trait. Find ways to focus less on experience in your evaluations. Here are some ideas:

  • Use situational questions. Unlike behavioral questions, situational interview questions are hypothetical. They allow you to evaluate candidates’ skills and way of thinking without relying on past experiences.
  • Find substitutes for work experience. Imagine you want to evaluate candidates’ leadership skills. If they don’t have much work experience, explore their other activities. For example, they might have led sports teams, student groups or university projects. Ask questions to learn about how they approached their extracurriculars.
  • Provide candidates with skills-based assignments. Use job simulation, work samples or simple exercises to assess how candidates apply their skills. This approach helps you see candidates’ skills first-hand.

Keep in mind that entry-level candidates may not be as experienced in searching for a job as more senior candidates. Be a little more lenient when spotting resume mistakes and consider a candidate’s potential to grow within the role.

What should I consider when interviewing candidates with disabilities?

The law obliges companies to treat candidates fairly despite possible mental or physical disabilities. This means that you must:

  • State that you will make reasonable accommodations. Let candidates know right from the start (e.g. through your job ad) that you will help candidates with disabilities who are invited to interviews.
  • Be consistent. Make the same accommodations for candidates with the same disabilities to avoid being accused of other kinds of discrimination (e.g. based on gender.) A company policy will help you establish consistent guidelines.
  • Train interviewers to combat biases. This type of training is important to avoid discrimination during the interview process.

Related: Diversity and inclusion in the workplace: removing the barriers to finding top talent

 

Improving the interview process

When should I train interviewers on the hiring process?

Interview training is always beneficial for hiring teams. But, in some cases, it may be crucial. Here are a few examples:

  • When candidate experience is consistently poor. If you’re using candidate experience surveys or follow candidate feedback on social, you probably have an idea of your interviewers’ success. If a hiring team gets consistently poor feedback, consider interview training to boost their skills.
  • When metrics indicate issues. Monitor recruiting metrics to spot inefficiencies and problems. For example, you might notice that a hiring team takes too much time to move candidates from the first interview to second interview. Or that, despite a diverse candidate pool up until the interview phase, male candidates are more likely to get a second interview. In this case, your interviewers may need training in combating gender biases.
  • When the hiring process changes. If your company decided to use structured interviews or video interviews more extensively, your hiring teams may need training in the new formats. Schedule workshops, meetings or provide hiring teams with relevant resources.

How do I improve my interview skills?

Here are some ideas to improve your skills as an interviewer:

  • Prepare thoroughly. Start by setting aside an hour in your calendar to prepare for interviews. Use an interview checklist to ensure you address every important point (e.g. read resumes, look for effective interview questions.)
  • Combat biases. Implicit biases may affect your hiring decisions. Take Harvard’s Implicit Association Test and learn through videos and experiments how biases work. This is the first step in fighting your own biases.
  • Practice. Mock interviews help inexperienced interviewers develop their skills. But even experienced people will benefit from using mock interviews to address candidate feedback.
  • Test a structured interview format. Structured interviews help interviewers make better decisions. Implement this interview format on a small scale first (e.g. a couple of senior roles) and test the results. Start learning more about this interview format.
  • Ask recruiters for help. Recruiters may be able to arrange for professional trainings, workshops and resources. They can also give hiring managers tips and checklists to help them prepare for interviews.

What are the best video interviewing tools?

Your company’s individual needs should guide your search for the most appropriate video interviewing tool. Google Hangouts or Skype work well, but other types of software may have more functionalities (e.g. assessment templates, options to leave comments) and may also integrate with your Applicant Tracking System (ATS.) Ask for a demo or read reviews online to select the best tool. Here are some video interviewing platforms to look into:

How do I improve my phone screen interview skills?

Here are some ideas to improve your skills in evaluating candidates through phone screen interviews:

  • Prepare well. Read candidates’ resumes thoroughly and write down your concerns or questions. Put your interview questions in order of increasing difficulty, to help candidates warm up to more complex material.
  • Open with a pleasant tone. Candidates can’t see you smile or shake your hand over the phone, so employ other techniques to set candidates at ease (e.g. tell a joke, greet them enthusiastically or ask them if the quality of the call is good.)
  • Pay attention. Phone screens are short conversations. Focus on what candidates say and their tone of voice. Also, it’d be good to chime in with phrases like “That’s interesting,” or others, to convey you’re listening.
  • Encourage candidates to speak. To evaluate candidates over the phone, get them to speak as much as possible. Avoid asking questions they can easily answer with a yes or no, and ask probing questions when answers are unclear.

How can I make the interview process more efficient?

An Applicant Tracking System (ATS) can make the interview process more efficient. An ATS can help you:

  • Streamline administrative tasks. Recruiters can see hiring managers’ availability to schedule interviews, easily send messages to candidates and use templates to save time.
  • Communicate collaboratively. Hiring teams leave comments and see each others’ feedback on interviews, saving time when discussing candidates and making hiring decisions.
  • Create a candidate database. An ATS keeps all candidate information in one place, so that hiring teams can easily prepare for interviews.
  • Improve your interviews. Hiring managers can create and print ATS interview scorecards to ensure the team knows what questions they should ask and in what order. Scorecards also help teams standardize the way they rate candidates.

Interview questions

What are different questions to ask in a first vs. second interview?

First interviews evaluate candidates’ basic qualifications for the role. Second interviews are more in-depth and may involve senior management as interviewers. Based on this disambiguation, here are some sample questions for each interview:

  • First interview questions:
    • Why did you apply to this job?
    • How much notice do you have to give your current employer?
    • What excites you about this role and what do you think you can bring to it?
    • What’s your ideal workplace?
  • Second interview questions:
    • Tell me about a time when a project’s priorities changed suddenly and you had to adapt.
    • Do you have any suggestions for improving our product/service/website?
    • Tell me about the most significant project you worked on. How did you manage it, from start to finish?
    • Who are our competitors and what makes us different from them?

What are different questions to ask in a second vs. third interview?

A third interview is often the final interview (most commonly with an executive joining the interview panel or interviewing finalists on their own.) Candidates who reach a third interview stage are qualified for the job, since they have already passed through the more role-specific questions of the second interview. Here are some second interview questions to ask:

  • Describe a time when a manager approached you with a problem they couldn’t solve. What did you do?
  • Tell me about a time you went the extra mile for your job. How did you do it?
  • What would you do if you were assigned multiple tasks with the same deadline?

The third round interview questions help you ensure that your new hire understands your company’s mission and will contribute to the company with ideas and expertise. Third interviews are also a good opportunity to clarify details about the position and answer candidates’ questions. Here are some third interview questions to ask:

  • If hired, how would you want to grow within the company? How do you think you’d do it?
  • From what you’ve learned about our operations, what do you think we can improve?
  • What is more important: delivering an OK project on time or delivering a perfect project after the deadline?

What are different questions to ask in a phone vs. in person interview?

Sometimes, phone interviews substitute in-person interviews (e.g. in cases of remote candidates.) In these cases, interviewers aren’t able to ask questions that require in-person activity, like writing on a whiteboard or seeing an object (e.g. sell me this pen.) With this exception, phone interview questions are usually the same as questions asked in-person.

In other cases, phone interviews are used as an initial screening to select those candidates who should move on to other hiring stages. So, interviewers ask different questions over the phone than during in-person interviews. With the phone screen, the interviewer’s goal is to:

  • Ensure candidates meet the minimum requirements for the role.
    • Do you have experience using this software in any of your previous jobs?
    • What’s your experience in sales?
  • Verify candidates are available to work for a company (e.g. legally authorized, willing to relocate.)
    • Would you be comfortable with traveling twice a month?
    • Are you legally authorized to work in this country?
  • Spot any discrepancies or deal-breakers early on. 
    • This is a contract position with potential for full-time employment. Are you still interested in the role?
    • How do you feel about changing industries?
  • Explore motivation for and knowledge of the company.
    • Why did you apply to this job?
    • What interests you about our company?
  • Clarify points.
    • Could you tell me about this two-year gap in your resume?
    • Why do you want to leave your current position?

How should I ask job candidates about their salary expectations?

The right way to broach the salary for a role is to be upfront about what you can offer. Do this as early as possible – ideally during the initial phase of your hiring process – to make sure both candidates and recruiters want to proceed with the hiring process.

Often, recruiters and hiring managers ask candidates “What are your salary expectations?” But that isn’t the best question to ask, especially early in the process when candidates don’t know enough about the role to answer accurately. Here’s another way to phrase this question:

  • “I wanted to let you know the salary range for this position is $X-Y. Does that work for you? If so, I’d like to set up an interview to speak about this role.”

Keep in mind that questions about salary history (e.g. “What do you currently earn/What did you earn in your previous position?”) are illegal to ask in some places. These types of questions are known to perpetuate the gender pay gap.

How do I avoid asking illegal questions?

Illegal interview questions may unwittingly creep in during interviews and expose companies to legal risks. Here are some ways to avoid them:

  • Know the law. The Equal Employment Opportunity Commision has developed guidelines for employers. Keep abreast of those guidelines by regularly checking its website, following the EEOC account on Twitter or subscribing to industry newsletters (e.g. the Society for Human Resource Management (SHRM) which provide updates on relevant issues.)
  • Ask HR to review questions. Hiring managers usually develop their own interview questions. It’s best to give those questions to your recruiters for review before you use them in interviews. Recruiters should follow Equal Opportunity laws and be able to tell which questions may be seen as discriminatory.
  • Keep questions job-related. Illegal questions are often irrelevant to the job and reference protected characteristics (e.g. “Do you plan to have a family soon?”) Preparing questions based on a list of job-related requirements is a good way to ensure you ask legal questions that actually evaluate job performance.

Looking for more? Read our list with the best interview questions to ask candidates.

The post Interview process and strategies: a comprehensive FAQ guide appeared first on Recruiting Resources: How to Recruit and Hire Better.

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A guide to interview preparation for employers https://resources.workable.com/tutorial/preparing-conduct-interview Thu, 17 May 2018 16:07:17 +0000 https://resources.workable.com/?p=31161 When it comes to interviews, it’s good to ‘be prepared.’ Just like candidates spend time to research the company, interviewers should be ready to evaluate candidates properly and promote their employer brand. Good preparation takes time but it pays off: you’ll evaluate candidate skills more effectively and create a positive candidate experience. In addition, you’re […]

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When it comes to interviews, it’s good to ‘be prepared.’ Just like candidates spend time to research the company, interviewers should be ready to evaluate candidates properly and promote their employer brand. Good preparation takes time but it pays off: you’ll evaluate candidate skills more effectively and create a positive candidate experience. In addition, you’re more likely to win over the candidate you’ll eventually want to hire.

Here are six tips for interviewer preparation before an interview:

Prepare your interview questions

Interviewers who don’t prepare their questions beforehand are missing out on the chance to evaluate candidates effectively. To decide what you’re going to ask, first use the job description to determine which skills are most important and should be assessed during the interview (if you’re not the hiring manager, ask for help from the hiring manager or a recruiter). Then, build your questions around those skills. Here are two examples to evaluate communication skills and leadership ability:

  • Communication: “How would you reply to a negative online review about our company?”
  • Leadership: “In what specific ways do you motivate your team?”

Keep in mind that generic, overused questions like “what’s your greatest weakness” probably won’t help you evaluate candidates; they’re so widely used that it’s easy to find good sample responses online. Behavioral or situational questions are more effective because they encourage candidates to think on their feet and tell their story.

If you have enough time, ask more than one question to evaluate each skill. This will help you gain a better understanding of the skill level of each candidate. Make sure all your interview questions to candidates are appropriate and legal.

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Know your candidates

When interviewing candidates, it’s best to avoid asking for information they have already provided (e.g. with their application or during a screening call); you’ll lose valuable time and risk appearing indifferent or unprepared to the candidates’ eyes.

Instead, take some time to read candidate resumes, profiles or applications and make notes of key points concerning their skills and past experience. Then, you can use interview time to elaborate on these points or ask for the new information you need to help with your evaluation. When looking through candidate resumes, keep your interview questions in mind and ask yourself:

  • Am I planning to ask for information the candidate has already shared?
  • Is there anything strange or interesting in their past experience I’d like to explore during the interview?
  • Are there any work samples available I could use to drive the discussion on their skills?
  • Do I need to check the validity of what they claim?

Make some notes for each candidate, so you’ll remember who they are when you meet them.

Be ready to answer questions

Remember, interviewers and candidates are evaluating each other during interviews. On their part, candidates will try to determine whether the job can fulfil their aspirations and whether the company is a good place for them to work. So they might ask relevant questions which you should be able to answer. If you give pertinent, transparent answers, you’ll be able to create a better candidate experience and sell your company in a way that helps candidates decide if they’re a good fit. Preparing for these questions in advance may take some time, but you’ll need to do this only once before the interview phase begins.

Ensure you can talk to candidates about:

  • The company’s strategy, mission and structure
  • The team’s projects, direction and goals
  • The perks and benefits tied to the position you’re hiring for
  • The next steps of the hiring process
  • What you like about your job and the team or company

For some of these questions, interviewers may need to consult HR. For example, are you allowed to divulge the pay range of the position? Which future projects can you mention if a candidate asks and which are confidential? If candidates ask something you don’t know the answer to, or aren’t allowed to disclose, prepare to say so tactfully.

Coordinate with other interviewers

If you’re conducting panel interviews, determine who will ask which question and in what order. Also, it’s good to know who will answer questions about which topic. For example, the hiring manager will be more suitable to talk about pay or the team’s direction, while team members can talk about culture and what they like about the team.

If there are several hiring team members who will interview candidates in a series of 1:1s, arrange a meeting to share the questions you plan to ask. Here’s how to interview candidates effectively as part of a team:

  • All interviewers should assess the same skills. This means that you’ll be able to consider related feedback from multiple perspectives, making your eventual decision more objective and reliable.
  • Interviewers should avoid asking the same questions to evaluate each skill. This means you’ll avoid tiring candidates or giving them the impression that the interviewing team isn’t well-coordinated.

Plan your time and agenda

If possible, clear your schedule at least 15 minutes before and after each interview. It’s best not to leave candidates waiting while you finish up a meeting, or having to rush them out if you have a meeting right after the interview. Giving them time and your full attention is more likely to earn their respect. If you’re doing a video interview, check your laptop, camera and microphone a few minutes before the interview so you’ll have time to correct any possible issues.

Also, plan a rough agenda for the interview. Completely unstructured interviews, where the interviewer improvises, are not effective. By having an agenda, you’ll be able to guide the discussion more efficiently and make sure you won’t forget to cover any important topics.

Determine how you’ll open the discussion and how you’ll close. Many interviewers make small talk at the beginning but this may introduce bias that will affect how you rate candidates’ answers. It could be useful to standardize the opening “small talk” questions as an effort to make your hiring more effective. Another approach would be to begin by introducing yourself and talking about a test or assessment candidates took as part of your hiring process. For example, if your candidates for an Editor role were given an editing exercise, ask them what they thought of it and discuss their performance.

Sharpen your selling skills

While you assess whether candidates are right for the job, candidates try to determine whether they want to work with you. If they’re convinced, they’re more likely to accept your job offer. Or they’ll still think well of your company, even if you don’t hire them in the end.

Prepare a checklist to sell your company and the position you’re hiring for. Here’s what you could go over:

  • The main characteristics of your company culture.
  • Any new developments or exciting plans (like new products, new offices etc.)
  • Practices or techniques your company employs to keep employees happy and motivated.
  • Challenges someone who works in the role you’re hiring for may face and how your company supports its employees (e.g. training, mentoring.)
  • The place that this particular position has into your organizational structure and its contribution to your company’s success.

Also, listen to what candidates say that they’re looking for in their job to personalize your pitch.

All these tips will help you step into interviews well-prepared, but they don’t guarantee you’ll interview candidates effectively. Striving to become a better interviewer in the long run can involve more challenging tasks, like educating yourself on biases, finding ways to overcome them and practicing your interviewing skills in mock environments. These take time but that’s how you can ultimately improve your decision-making (and candidate experience).

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Video interview software: definition and key features https://resources.workable.com/hr-terms/video-interview-software Mon, 21 Oct 2019 12:29:41 +0000 https://resources.workable.com/?p=35136 Employers use video interview software to evaluate candidates virtually; either because they’re in different locations or because hiring teams want to screen applicants before meeting them in person. Although it’s common to use communication platforms like Skype or Hangouts for these reasons, video interview platforms have emerged recently as a reliable tool. They are used […]

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Employers use video interview software to evaluate candidates virtually; either because they’re in different locations or because hiring teams want to screen applicants before meeting them in person.

Although it’s common to use communication platforms like Skype or Hangouts for these reasons, video interview platforms have emerged recently as a reliable tool. They are used specifically by companies that want to interview job candidates remotely.

Let’s see the benefits of video interviewing and some key features that employers should be looking for when considering a video interview platform for their hiring process.

What are the benefits of video interview software?

When you evaluate candidates through video interviews, you can:

  • Connect with top talent from all over the world: You don’t have to limit yourself to local candidates.
  • Reduce hiring costs and time to hire: You will save money and time when you schedule onsite interviews only with the candidates who’ve successfully passed the video interview round.
  • Evaluate communication and language skills: For roles where these skills are essential, it’s useful to see how candidates communicate and how fluent they’re in a certain language, instead of just relying on their resume.

Learn more about how you can use video interviews in your hiring process.

Which are the most important features of video interview software?

In other words, what’s the difference between video interviewing software and regular communication tools or phone calls?

  • Asynchronous interviews. When using video interview software, you don’t have to meet every candidate in real time; you can record questions (once for all candidates) and they can send you their answers at their own convenience. Learn more about the benefits of one-way interviews.
  • Structured interviews. By pre-selecting and recording your interview questions by role, you reduce bias, since you ask all candidates the same questions. You can then focus on candidates’ answers and you won’t be influenced by unrelated factors, e.g. small talk as you walk into the interview.
  • Hiring team sync. Hiring is not a one-person job. All members of the hiring team can view candidates’ recordings on the video interview platform and make well-rounded hiring decisions.
  • ATS integration. When video interviews live inside your recruitment software, it’s easier to organize your entire hiring process. You can review candidates’ skills, schedule video and in-person interviews, and leave feedback without having to switch between platforms.
Interested in conducting one-way video interviews with candidates?

Learn how Workable Video Interviews, our new remote screening tool, can help you keep your hiring on track.

Learn more

Useful resources:

Want more definitions? See our complete library of HR Terms.

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5 recruitment and retention strategies that actually work https://resources.workable.com/tutorial/recruitment-and-retention-strategies Tue, 03 Aug 2021 13:36:46 +0000 https://resources.workable.com/?p=80807 The Great Resignation continues to march on through American businesses and will most likely strike your business. However, the hope is that you can use this to recruit fabulous new people while focusing on retaining your top talent at the same time. That means you need to focus on recruitment and retention strategies that actually […]

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The Great Resignation continues to march on through American businesses and will most likely strike your business. However, the hope is that you can use this to recruit fabulous new people while focusing on retaining your top talent at the same time.

That means you need to focus on recruitment and retention strategies that actually work. Flip that and focus first on retention and then on recruitment. If you can retain your employees, that reduces the work you have to do to recruit new ones.

And remember that good recruitment also means fewer problems with retention. Getting the right people into the right jobs impacts your retention in a way that a specialized program never can.

Here are five ideas that will work.

1. Hire for potential, not experience

“You must have a college degree and five years of experience in X.” These types of requirements are standard in job postings, but researchers found that for many jobs, employees will still need to learn 10 additional skills within the next 18 months.

In other words, even if your new hire meets all the job requirements today, that means 10 new skills needed as they settle into their new role.

If you are insistent that every candidate has every skill, you may end up with a very short list of candidates – and hiring someone whose skills may be obsolete in a month anyway. You should look for people who have a solid – and versatile – foundation and the ability and desire to learn new things.

Keep this in mind for a recruitment and retention strategy as well. Often, companies don’t want to promote from within because they want someone in the position that can ‘hit the ground running’.

This strategy denies reality because the position will change anyway. Retain your best employees by promoting them into stretch roles.

2. Stop outsourcing your recruiting

Peter Capelli, a professor of Management at the Wharton School of Business, reports that up to 40% of companies use outsourced recruiters. While that sometimes makes sense, he points out that these companies often outsource themselves – to the Philippines or India, for instance. These contract recruiters scour LinkedIn and focus on using keywords.

Companies often reward these recruiters with higher bonuses if they can get a candidate to take a lower salary. That sounds cost-effective, but in today’s high-turnover environment, saving your business $5,000 today may result in an additional $50,000 in turnover costs next year, if not more. As far as recruitment and retention strategies go, this one isn’t very effective in the long term.

Keep your recruiting close to your company, and you’ll be more likely to find candidates that are fit for the long term in your company and not just those with the matching keywords.

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3. Study your results – and act on them

While this may not seem like a recruiting or retention technique, it will lead you to correct your processes. Capelli, again, points out that very few companies do detailed tracking on recruiting and retention.

“Imagine,” Capelli says, “if the CEO asked how an advertising campaign had gone, and the response was ‘We have a good idea how long it took to roll out and what it cost, but we haven’t looked to see whether we’re selling more.’”

You won’t improve your retention or recruiting if you don’t know what works and what fails. You need to keep data on these things.

4. Keep an eye on your competitors

The Fight for $15 campaign has been very successful, and many people refuse to work for less, even though the federal minimum wage remains at less than half of that. You may think that your salaries are at the proper market rate because they were last year and you could hire just fine. But, it’s 2021, there’s a labor shortage all around, and your candidates can walk across the street and get a job at a fast-food restaurant for $12 or more per hour.

Remember, your hiring and retention competitors are not only the people who make and sell similar products and services. They are also anyone who hires people similar to your employees. Every business needs an accountant and a customer service person. Don’t fool yourself into thinking you don’t need to pay attention.

In addition to salary, people are looking for flexibility. Whether it’s working from home, a hybrid situation, or shifts that fit their lives, other businesses offer those. If you want to keep your employees and hire new ones, you need to keep up.

5. Start asking your employees questions

Do you know what makes your current employees happy? Do you know what makes them miserable? If you can’t, you may find your retention numbers struggling.

Margaret Rogers, vice president at Pariveda Solutions, says that while companies invest in training and development, they often do so without consulting the employees.

You need to know what your employees want and need before you develop your programs. A few questions she recommends when conducting employee surveys are:

  • What parts of your job are most interesting and rewarding?
  • What areas are you finding most challenging right now?
  • What are you doing to reach short- and long-term career goals?
  • Are there any other projects, committees, or additional responsibilities you would like to be a part of?
  • Is there anything else you’re curious about that you haven’t been able to explore yet?

Knowing the answers to these questions helps you to tailor your training and development opportunities to not only what will benefit the company but what will benefit your employees. You won’t retain people who don’t see growth potential, so make sure you know what they want and figure out how to help them get it.

If you aren’t thinking about recruiting and retention strategies now, you need to be. Otherwise, the great resignation will hit your business, and other companies will snatch up your best people. Don’t let that happen to you.

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Applicant tracking system: Everything you need to know https://resources.workable.com/tutorial/about-applicant-tracking-systems Fri, 12 Apr 2019 16:25:37 +0000 https://resources.workable.com/?p=32594 An Applicant Tracking System is an indispensable part of any efficient recruitment process. ATS systems automate many administrative tasks to save you time and prevent confusion within hiring teams. If you’re thinking of investing in an applicant tracking system, or finding a new one that meets your growing hiring needs, check out our guide – […]

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An Applicant Tracking System is an indispensable part of any efficient recruitment process. ATS systems automate many administrative tasks to save you time and prevent confusion within hiring teams.

If you’re thinking of investing in an applicant tracking system, or finding a new one that meets your growing hiring needs, check out our guide – it includes everything you need to know about this type of software.

After reading this guide, you’ll know:

  • What is an applicant tracking system and how it helps you hire
  • How to choose the best applicant tracking systems for your business
  • How to make a strong business case to management and finance

What is ATS?

‘ATS’ stands for ‘applicant tracking system’; it’s software that helps you manage your hiring process and keep candidate information in a digital form. You can have all candidate resumes, cover letters and profiles grouped together, and keep track of all hiring-related actions (e.g. candidate emails, scheduling calls or giving feedback on candidate interview performance). You could also export useful recruitment reports.

This applicant tracking system definition makes it clear that an ATS is a powerful tool in the hands of recruiters and hiring teams.

Similar terms

ATS is the most common name for different types of recruitment software. Not all ATS systems are created equally though. Some systems are basic and sleek, while others are more robust and can drastically improve your hiring process. The term ‘ATS’ oversimplifies the function of the more powerful platforms.

That’s why hiring solutions can sometimes be called ‘talent acquisition software,’ ‘recruitment software’ or ‘hiring platforms’ instead of ‘ATS.’ Candidate Relationship Management (CRM) is a function of these platforms that aims to build meaningful relationships with candidates (often via automating parts of your communication with past and current candidates).

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How does the applicant tracking system work?

The ATS acts as a centralized location where most of your hiring actions happen. You can post jobs to multiple job boards and view job applications directly from the system. You can also search for profiles in your talent pool, evaluate candidates and schedule interviews. Some applicant tracking systems help employers by making it easier to find more qualified candidates and by having various integrations with other systems.

More specifically, what are the benefits of an applicant tracking system?

Using an ATS streamlines your hiring and helps you be more efficient and legally compliant (e.g. by adhering to GDPR regulations). It can also help small teams do the same work as larger teams.

How? Imagine all the pain points in your hiring process for a moment.

Without a good platform, you might have noticed inconsistencies with candidate tracking or misalignments of hiring team members, especially if you’re using spreadsheets and email. You might have struggled to find those great candidates and build a rich talent pool. You might also have relied on external recruiters too much. The whole hiring process, from posting jobs to scheduling interviews to sending offers, might be slower and tougher than it needs to be.

Life after implementing a hiring platform can be much easier.

A good ATS:

  • Automates administrative parts of the hiring process (such as sending bulk rejection emails, scheduling interviews, approving job offers).
  • Makes it easier for recruiters and hiring team members to exchange feedback and keep track of the process.
  • Helps you find qualified candidates via job posting or sourcing.
  • Promotes good candidate experience (for example, by giving you the tools to build effective application forms and career pages and shorten the time candidates spend on submitting their application).
  • Helps you maintain a searchable candidate database.
  • Generates recruitment reports on various key metrics (like time to hire).
  • Helps you easily export/import and migrate data easily.

A good ATS doesn’t:

  • Evaluate candidates for you – humans are (or at least, should be) ultimately responsible for moving candidates through the hiring process.
  • Disqualify candidates automatically – unless you set up qualifying questions in application forms.
  • Find discrepancies in your hiring process – you need to interpret reports yourself.
  • Dictate your hiring process – a good ATS gives you a framework to build an efficient hiring process, but can easily adapt to your needs.
  • Create even more administrative burden than it takes away – a good deal of actions have to be automated or be done at the click of a button.

The best applicant tracking system features

To realize all the benefits that we mentioned above, your ATS should help you with essential areas of hiring:

Finding candidates

The best platforms help you find qualified candidates. They might do this through having a selection of free and paid job boards available so you can post jobs via the system. Or they might have built-in ways to help you find candidates based on skills and experience you’re searching for (while respecting people’s privacy and adhering to data protection laws). Helping you set up a referral program is also a big plus for recruiting software.

Employer branding

From visiting your careers page to reading your job descriptions to submitting applications, candidates’ interactions with your brand form their opinion about your company as an employer. The best platforms offer easy ways to build informative and attractive careers pages, craft effective job ads and easy-to-complete application forms.

Read more: What is employer branding?

Scheduling and emails

The best systems make it easier for you to schedule calls and interviews and exchange emails with candidates. For example, when you schedule interviews, do the events integrate seamlessly with everyone’s calendar? Are there any built-in email templates or the ability to send mass emails (such as rejection)?

Candidate evaluation

If there’s one critical stage in the hiring process, that’s the evaluation stage. Objective and effective methods can help you discover the best among your candidates, and a great platform will give you access to those methods. For example, does the platform include interview kits and scorecards? Does it integrate with assessment providers?

Collaboration

Hiring isn’t a lonely process. Involving team members in resume screening, interviewing or other hiring stages can help you hire better. A system should make it easy for teams to leave comments, see each other’s evaluations and discuss the status of the hiring process.

Intuitive interface

Hiring your next team member is exciting and your recruiting platform shouldn’t take the fun out of it. A robust, easy-to-use, intuitive interface can encourage your hiring teams to actually use the ATS. This makes sure that the resources you’ve invested in the system bring value.

Integrations

Recruiting software usually integrates with other platforms (Gmail, HRIS, evaluation tools, video interviewing platforms, etc.) to improve your hiring methods and efficiency. For example, if your recruiting system integrates with your HR software, you can easily import the hired candidates into your employee database.

Mobile app

Many hiring managers spend time away from their desks, in meetings, visits to customers or other work. They should be able to handle their candidate’s and evaluations on the go. Rachel Bates, Workable SVP of Sales and Marketing, hired over 20 people with the Workable mobile app.

Great support and implementation

Imagine having an issue with your ATS and not being able to reach customer support. Or, having to spend months to get up and running with your system without any help from the vendor. These don’t bode well for the success of the system. Good recruiting software offer fast and reliable customer support and help.

Reporting suite

Recruiters may care about time to hire, while management may care about hiring goals. Good talent acquisition software can quickly provide both metrics and many more.

Talent pool

Sometimes, the right candidate comes to you at the wrong time. Maybe they’re not currently available or you don’t have an open position that perfectly matches their skills or aspirations. But, you definitely want to speak to them in the future. Does your ATS help you build talent pools and nurture ongoing, meaningful relationships with those candidates? Look for applicant tracking software functionality that lets you tag, search and filter your candidate database, make notes, and set reminders for future action or contact.

Security and compliance

There are several security-related and legal requirements that pertain to HR and recruiting. One good example is the General Data Protection Regulation (GDPR) that places several restrictions on how you handle candidate data. The best platforms facilitate compliance so be sure to ask vendors how they ensure data security, confidentiality and legality.

When it comes to specific features that make all this possible, there are two things to keep in mind:

  • Features should work well. If your ATS’s Gmail Calendar integration malfunctions often, then it can do more harm than good.
  • Different features may solve the same problems. A specific platform can solve your pain points in different ways than other platforms do. So, when you’re evaluating different systems, keep an open mind. Ask the vendor how their system solves a particular problem instead of asking if they have a specific feature.

What is the best applicant tracking system?

There’s no universal answer to this question. Each organization has different needs. A platform that suits one company doesn’t necessarily suit another.

What’s important is for you to have an idea of your company’s pain points and see how each ATS can help you solve them. This information will help you determine what platform works best for you. And, after you’ve found a platform that meets your needs, you can use that information to make a solid business case to finance and management.

To help you get a head start, we’ve created a list of the 12 best applicant tracking systems in the market to help inform your decision.

Is there any free applicant tracking system?

There probably are, but they won’t have the advantages of paid platforms. Hiring the right people is essential to your business success and, to do it right, you need the help of well-made technology – which usually comes at a price. Still, if you take into account all the scary costs associated with hiring, and how much of those a good platform can help you avoid, the applicant tracking system cost is far lower than you think in the long run. For example, one Workable user lowered their cost per hire by 54% after implementing Workable.

Some platforms, though, offer a free trial for a certain period of time. That way, you can test the software first-hand and see how it meets your needs.

How to find top applicant tracking systems and make the business case

That’s something which Samantha Thompson, Workable’s Senior Sales Enablement Specialist, spends a lot of her time doing: finding great software and creating strong business cases. She says that the process she follows can be used for platforms of any kind, including talent acquisition platforms. Here are the steps she recommends:

  1. Prepare and plan. Be sure to know what the process for submitting business cases is and what the general requirements are (including a ballpark for the budget).
  2. Identify business goals and pain points by reflecting on your team. Think about how much time of resources your team or department spends on tasks that can be automated or streamlined with the right technology.
  3. Research and combine the power of software review websites with your network’s feedback. Compile reviews and feedback to find the best platform or to make a strong case for the platform you’ve found. In this stage, it’s useful to send out an RFP template (request for proposal) to ask vendors for information on their product and services. Here’s how to draft an effective RFP.
  4. Evaluate your shortlist and distill your findings. If you have a list of software, reach out to the vendors, ask for demos or free trials, get an idea for pricing and make notes. Create a pro-con sheet to compare software side by side.

See the full guide for more information on each step. And for those tight on time, here’s a quick checklist to the same.

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Remote, hybrid or back to the office? How to decide on the right return-to-work plan for your company https://resources.workable.com/tutorial/return-to-work-plan Fri, 21 May 2021 15:55:22 +0000 https://resources.workable.com/?p=80149 Time to celebrate, right? Well, it depends. Some companies such as Microsoft, IBM, Slack, Ford, Target, and Citigroup have already planned out and gone full steam ahead on their own version of a hybrid work model that includes both remote and in-office work, but that return-to-work plan is not going to work for every company. […]

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Time to celebrate, right? Well, it depends.

Some companies such as Microsoft, IBM, Slack, Ford, Target, and Citigroup have already planned out and gone full steam ahead on their own version of a hybrid work model that includes both remote and in-office work, but that return-to-work plan is not going to work for every company.

Your return-to-work plan: What’s best?

To even begin to decide on what will work best for your team, you’ll need to ask yourself:

  • Has the remote setup been working well for my company?
  • Do my employees even want to go back to the office?
  • If some do, how do we decide when, how and who goes back?
  • And if opinions are split, how do we balance each side and make sure all employees’ preferences are heard and accounted for?

Those are the types of questions we’ll help you sort through.

Here are 6 tips to help you decide whether you should return to the office (if at all), so you can put together the best return-to-work plan for your company:

1. Listen to employee feedback

As challenging as this past year has been for businesses, it has arguably been far more challenging for individual employees since they’ve had to continue being productive despite what’s going on in their new working environment (their home), or how much child and family care coverage they have, and to what level their home office is equipped for remote work. Employees also have no choice but to look to their company leaders for guidance on what to do and how to move forward.

For that reason, you should take your employee feedback into consideration when deciding whether to go fully remote, go back to the office, or start a hybrid work model in your return-to-work strategy.

You can unlock your employee feedback in a few different ways:

  • Sending an employee survey
  • Having an open forum at an all-hands meeting
  • Incorporating feedback exchange during individual 1v1 discussions

A perfect example of a company who has relied on employee feedback for their approach to returning to the office is IBM.

Earlier in 2021, IBM held a “global brainstorm” with the entire company to get real-time feedback about whether employees want to return to work, and how often. In that session that they call a “Jam” – 60% of employees said they wanted to go into the office one to three days a week and 72% said they saw the office as having a vital role for employees to come together and collaborate on projects in the future.

That exact employee feedback helped shape how IBM is approaching its future hybrid work model, which they admit isn’t set in stone and will need to adapt as the global pandemic situation develops differently around the world where their employees are.

An example of what not to do in a return-to-work plan comes from none other than Google.

Before vaccines were even available to most of their employees (CEO Sundar Pichai voiced intentions in early April 2021 about bringing employees back to the office; in L.A., vaccines were only made available to individuals 16 and older in mid-April), Google leadership decisively shared their commitment to return to the office, even while many of their employees don’t want to go back.

Google subsequently publicly backtracked their initial return to work plans in favor of a much more remote-friendly stance after finally listening to their employees’ feedback.

2. Refer to the data

Like with any major business decision, data is your friend. It helps give you an objective perspective of how others are approaching the same decision you’re about to make. Pair that current, relevant data with the employee feedback you’ve been gathering from inside your organization, and you’ll be in a much better position to design a path forward that works for you.

Some key questions to gather data around:

  • Which working setup do employees typically prefer: remote, in office, or hybrid?
  • How many days a week in the office vs. remote is most desirable?
  • How are other company leaders thinking about returning to work?

In a PwC study, more than half (55%) of 1,200 workers surveyed said they prefer working remotely three days a week. Meanwhile, 68% of 133 U.S. executives said workers should be in the office at least three days a week, citing concerns that company culture will not survive a purely remote work model. Likewise, in an Envoy return to the workplace survey, nearly half of respondents (48%) say they’d like to work some days remotely and some days from the office.

Using data can also steer you towards something you hadn’t even thought about, such as the idea of negotiating a compromise with employees who feel strongly one way or another.

In that same Envoy study, 41% of workers said they would be willing to take a job with a lower salary if their company offered a hybrid work model. And a WeWork study revealed that 75% of employees are willing to give up at least one benefit or perk for the freedom to choose their work environment, while 64% would pay up to $300 for access to an office space.

If the operational costs of managing a hybrid work model is something that is holding you back from making a decision on a return-to-work plan, referring to data about different angles of this back-to-the-office challenge can offer alternative solutions to make everyone happy.

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3. Assess the impact on your tools & processes

Whatever decision you make regarding going remote, back to the office, or hybrid, remember that your decision doesn’t just impact where your employees work but how they work – by themselves, with each other and with everyone else in their professional lives.

This means you’ll need to think about how your tools and processes would need to adapt to suit your future setup. These are some areas of your return-to-work plan where your tools and processes may change:

  • Hiring. Your stance on remote, hybrid or in-office will impact your future recruiting efforts and who you’ll be able to attract. At the very least, your HR team will likely need to rework job descriptions and contracts, not only for new hires but for all your existing employees and contractors.
  • Communication. Your employees have already done a lot of adapting to make employee communication work while remote, whether that means setting standard working hours, defining when to use Slack vs. email, or communicating more asynchronously. Whatever your future setup is, this is an area that you’ll need to continue to refine and create norms and standards around.
  • Onboarding. Your onboarding process is designed to set your new team members up with everything they need to succeed, so you don’t want to drop the ball on that. Going forward, you’ll need to be clear on: how will employees be onboarded if they are working from home? How much in-person onboarding, if any, is required or expected? What does a remote employee onboarding process look like?
  • Technology. Your company may have already provided a work-from-home stipend to employees to ensure they could continue to be productive while working from their homes. Will that be enough support in the long term? If not, what other technology needs will you need to address? Are there equity issues at play? What will these technologies cost?
  • Performance evaluations. If employees and their managers rarely or never interact in person, what does that mean for your evaluation, promotion and compensation processes?

4. Consider your goals and vision as a company

How does a decision to go fully remote, hybrid, or back to the office align with your vision and goals as an organization?

This question is a crucial one to think through carefully, because you need to balance your company’s driving beliefs with the practical impact of those decisions on your business and HR processes.

A great example of a company who has managed this well is social media software company Buffer, who ditched their office way back in 2015 and have been a distributed company for years even before the pandemic. Their leadership’s perspective on remote work is well documented, and they were able to align on a remote work model as the right solution for their employees, for reasons including freedom, time zone coverage, productivity and lots more.

Does your team have to reach the same level of consensus as Buffer’s leadership team? Not necessarily. But you’ll always be better off using your company goals as a guide to your decision making than to neglect them.

Also, keep in mind that this step will be easier for some companies than others. Different people in your organization might view your company goals differently, which may prolong your ability to reach an agreement on a return-to-work plan. And if your business’ product or service requires regular, real-time face-to-face interaction with customers and clients, it might mean you can’t get rid of your office altogether even if you’re strongly considering it.

5. Be transparent

If you’re holding off any sort of employee communications about your decision until after that decision has been made, you’re communicating too late. What you’ll essentially be doing is fostering uncertainty among your employees and within your organizational culture, where rumors, gossip and assumptions will thrive.

What will typically follow closely after that is a wide sense of employee unrest and insecurity about your company’s (and their) future, and then a trend of team members starting to look for a job elsewhere where the remote vs. in-office stance is clear.

hybrid work model survey
47% of employees say they would likely leave their job if it didn’t offer a hybrid work model once the pandemic ends. (Source: Envoy.com)

What happens if even you as a leader are uncertain about the future, and don’t have any information or decisions yet to share with employees? You can still create a communication plan in times of uncertainty, by sharing:

  • What decisions you expect to make in the near future
  • What your decision making process entails / who is involved
  • When and how employees should expect to get updates on that decision

Covering these points of communication in periodic small meetings and one-and-ones will help you understand your individual team members’ most pressing issues. Also, ideally your organization has designated some forum or message board where employees can pose their questions, so that the communication on a return-to-work plan isn’t only flowing top-down.

6. Commit to a decision timeline

Deciding if (and then how) your employees are going back to the office isn’t something you should do lightly. And while, fortunately, nobody is forcing your company to make a decision by a certain date, it’s in your best interest to consider all of your options and pick a direction sooner than later.

Many employees already have their own expectations about what’s going to happen this year: according to a survey of 7,000 professionals on Blind, an anonymous professional network, 67% believe everyone will be back in the office by the end of next year. The other one-third of professionals believe they will be back in the office in the summer of 2021.

Rather than staying stuck in limbo, make your decision – or at least commit to when you will make your decision – to give employees peace of mind and certainty, and also give your HR and operations teams something to build upon.

A well-planned return-to-work plan can reap dividends for your organization in the form of increased employee engagement and mitigation of costly turnover. It’s worth putting some thought into it before rolling it out as a formal policy.

Linda Le Phan leads content for Compt, an employee stipends platform that’s fully customizable to your company’s needs, 100% IRS-compliant, and supports global teams.

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How to write an employee handbook https://resources.workable.com/tutorial/employee-handbook Wed, 17 May 2017 17:15:07 +0000 https://resources.workable.com/?p=13937 All companies need to communicate their mission, values and expectations to their employees. Employee handbooks are a good means to put these elements together. Here’s how to write a helpful and engaging employee handbook: What is the purpose of having an employee handbook? Your handbook’s content and level of detail depends on how you intend to […]

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All companies need to communicate their mission, values and expectations to their employees. Employee handbooks are a good means to put these elements together. Here’s how to write a helpful and engaging employee handbook:

What is the purpose of having an employee handbook?

Your handbook’s content and level of detail depends on how you intend to use it. An employee handbook may be a repository of all your policies or a way to welcome new hires.

Using your handbook to guide new hires is a good idea. Melissa Escobar-Franco, Workable’s HR Manager in Boston, says:

“An employee handbook gives new hires tangible information to help them settle into their new jobs. It’s a consistent message on who we are, how we function and what we expect from our employees.”

Without the help of a handbook, it may take employees time to grasp a company’s culture and organization. In 2012, game development company Valve released a handbook for new hires to explain its organizational structure:

employee-handbook-sample
Screenshot via Valve

A good way to approach creating your handbook is to keep it focused on welcoming new hires and providing only the information they need (e.g. summaries and statements.) You could keep detailed documents of your policies in an intranet, a HR information system (e.g. BambooHR or Namely) or a shared folder.

What to include in an employee handbook

An effective employee handbook includes:

  • Your company’s mission, vision and an overview of its culture.
  • Guidelines for employee conduct.
  • Details on legal aspects of employment.
  • Summaries of perks and benefits.
  • Descriptions of company processes.

Craft an outline with these elements in mind. Here’s a possible outline with some examples for each section:

Handbook Purpose
  • Welcome statement for new hires
  • How to use this handbook
  • Table of contents
Company introduction
  • Mission statement
  • Brief history
  • Structure
Employment
Benefits
Perks
Employee Code of Conduct
Processes and procedures
Company Actions
  • Corporate Social Responsibility (CSR)
  • Recognition programs
  • Mentorship programs

Decide what policies to include based on your specific needs. Provide only short summaries of complicated topics (e.g. benefits) and link or refer to full policy documents. In general, avoid overloading your handbook with prohibitions. Make it more attractive by adding a personal touch like a letter from a senior leader. Here’s an example from the employee handbook of Agnes Scott College:

Employee Welcome
Screenshot via Agnes Scott College

If you are creating a longer and more complete version of your handbook, explain legal issues too (e.g. at-will employment or worker’s compensation.)

As your company grows and laws change, you may need to address new topics. Communicate your plan to revise and update your handbook (annual or mid-year reviews are useful.) Put a process in place to share every significant change through bulletins, newsletters or other means.

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Improve your onboarding

Mind the presentation

An unattractive, complicated document risks remaining permanently on employees’ “to-read” list. Take some time to think about your format, layout and audience.

  • Printed booklets are concrete, but they are also harder to update and demand reprinting and redistributing when something changes. Even then, a creative approach goes a long way. For example, e-commerce company Zappos created an employee handbook in the form of a comic book. Zappos reframed its policies as stories and ultimately made them easier to read and remember.
  • Digitized books or interactive web pages capture people’s attention and make it easy to link to other resources. Software company Basecamp’s brand new handbook on GitHub is a notable example:
Basecamp Employee Handbook
Screenshot via Basecamp

This approach helps Basecamp update its handbook easily through GitHub and get direct feedback. It also adds to their employer brand, as passive candidates, interns and newly hired employees can get insight on how the company works right from the source.

Not all companies make handbooks that create a buzz. But, they can craft effective handbooks with the right design. If you don’t have an internal design team, consider hiring a freelancer. Add pictures, schemes and even videos, when possible, to make your handbook engaging.

Use clear and attractive language

Employee handbooks should not read like business contracts or legal documents. To encourage employees to read and remember your messages, use language to your advantage. Here are a few tips:

  • Focus on the positives. Even when you are indicating a prohibition (e.g. no smoking indoors) explain why it’s important and how it adds value to your company as a whole. Keep your language welcoming and instructional, rather than authoritative.
  • Speak to your audience. Avoid using passive voice or addressing abstract entities (e.g. “the employee.”) Use “you” and “we” to make your handbook more personable and accessible.
  • Add humor when possible. Your handbook isn’t meant to be hilarious, but adding a few humorous lines (or pictures) will make it more pleasant to read. Disqus calls its handbook a “Culture Book.” It is written in an amusing manner throughout:
Disqus Employee Handbook
Screenshot via Disqus
  • Use a tone that matches your culture. Your handbook’s tone mirrors everyday work life at your company. A consultancy firm with strict professional standards will probably write its handbook in a professional, formal tone. Conversely, tech companies might use a more casual tone.
  • Keep it short and simple. Use as few words as possible and avoid jargon, technical terms and complicated words.

Employee handbooks are multi-purpose tools. Use them to inform employees about your company’s values and clear confusion on important topics. When you are done writing, ask your attorney to inspect your handbook for legality. And listen to employee feedback to ensure your policies make sense.

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How to write an RFP for ATS to select the right vendor https://resources.workable.com/tutorial/how-to-write-rfp-for-ats Fri, 25 Jan 2019 12:19:30 +0000 https://resources.workable.com/?p=32026 If you’re a recruiting professional or company executive thinking to invest in recruiting software, you’ll reasonably want to know which one is best. The Applicant Tracking System (ATS) market isn’t short of options, but not all of them will suit your company and hiring needs. To help you decide on the right software, you can […]

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If you’re a recruiting professional or company executive thinking to invest in recruiting software, you’ll reasonably want to know which one is best. The Applicant Tracking System (ATS) market isn’t short of options, but not all of them will suit your company and hiring needs.

To help you decide on the right software, you can send out a request for proposal (RFP). And RFP for ATS is a good way to collect useful information about each of the competing systems and get insight on how they can help you meet your recruitment goals.

Don’t have the time to send out multiple RFPs? This quick run-down on the best applicant tracking systems in the market can help you make the right decision.

What is an RFP?

A request for proposal is a document created by a company that’s looking for new software or other services. It includes questions to vendors about important requirements – such as questions about features and pricing.

Send the RFP for ATS to multiple vendors and compare their answers. This will not only help you select the best software for your company, but will also give you information you can present to your company’s decision-makers – in other words, an RFP will help you craft a compelling business case.

How to write an RFP: Process steps

Here’s a 5-step process you can follow when preparing an RFP, including the possible sections of an RFP for ATS. (Although we refer specifically to applicant tracking systems, you can use this process when writing an RFP for other types of software too; the philosophy is the same.)

1. Know what you want

To select the right system, you need to be sure why you need it. For example, if the reason you decided to shop for an ATS is that your hiring process isn’t efficient enough, you need a system that’ll optimize your recruiting steps. If, on the other hand, you want software that’ll boost your sourcing efforts, asking about sourcing capabilities should be a priority when writing an RFP for ATS.

Discover your priorities by consulting with those who will be regular users of the system, as well as those responsible for the company’s overall hiring strategy. For example, ask hiring managers what challenges they face and what they might hope to gain from new technology. You could also ask executives what their vision is for the hiring process — perhaps making it more efficient or building more diverse teams.

Make a list of goals that come up often and prioritize them. For example, reducing time to hire may be essential to your company, while conducting background checks via your recruiting software may not be a must. Decide which goals are strictly necessary and which are merely optional.

Discover the best ATSs

What makes a good applicant tracking system, anyway? Scope out the top ATS features and compare companies.

Compare ATSs

2. Develop specific requirements

Based on your list, start fleshing out your specifications. For example, if your teams said they need more candidates, there are a number of ways recruiting software might help: such as sourcing and advertising features. Or you might have talked with executives who expressed their desire to implement an effective referral program; in that case, your recruiting software should help you attract and organize referred candidates.

Also, your system should check certain boxes, irrespective of your unique needs. These boxes are usually:

  • Security. Depending on your location, data protection laws can be strict, so the vendor needs to be fully compliant.
  • User experience. If your colleagues find it truly useful and easy to use, you will have made a worthwhile investment.
  • Scalability. You want a system that can support you if your recruiting efforts become more frequent and complex.
  • Support services. You want to ensure your vendor will be there for you should you need help with their system.
  • Candidate experience. If your system makes the application stages or interview scheduling processes difficult for candidates to navigate, this can reflect negatively on your company.
  • Existing customers. It’s useful to know whether that system is being used by companies similar to yours in size or industry.

Some companies also include universal requirements for vendors. You may want them to have a global outlook, to be healthy and sustainable as a business or to have a strong future product roadmap. Determine what you want to know and include it in your list of requirements.

3. Draft the RFP for ATS

Some companies prefer hundreds of yes/no questions, while others opt for a few open-ended questions. It’s best to avoid yes/no questions because they don’t leave much wriggle room for vendors to explain how their system works; unless they’re about something very specific like “Are you ISO certified? or “Do you integrate with this HRIS?”

To make this process easier for you, we’ve created a complete RFP for ATS template containing 6 important sections:

  • Information about the vendor
  • Hiring process and integrations
  • Candidate and user experience
  • Implementation and sustainability
  • Security and data protection
  • Reporting

Modify these sections and the questions they include based on your needs. Add questions that address your unique specifications.

Write effective questions

When crafting questions, you’ll usually want to know “how” something works. Avoid excessive questions about specific features: each system can have the same functionality in various ways and you’ll also miss the opportunity to learn about features you don’t know exist.

Instead ask how the system does something and let the vendor describe that aspect of their product. Here are some example questions:

  • How does your system help us communicate with candidates?
  • How do you ensure compliance with GDPR?
  • Do you offer custom integrations with different systems?
  • How does your system support an offer letter approval process?

In general, make sure your RFP for ATS asks for all necessary information, but doesn’t get too detailed or complicated. If the vendor satisfies your basic requirements, you can ask them for a demo or a free trial to assess specifications in detail or the nice-to-haves.

4. Write an introduction

Provide some important information to the people who will complete your RFP. Some companies include a lot of detail like their growth plans, their office locations, descriptions of their products or services, market research and more.

Usually, it’s best to keep it short and sweet; include only information vendors truly need to answer your questions properly. For example, ATS vendors might not need to know what your product does in detail, but they could use clarity in the issues you face when hiring or an in-depth explanation of your requirements. You can use all the internal research you’ve already collected on challenges and goals.

Here’s an outline of the introduction including information about the RFP process itself:

  • Why you’re sending this RFP. For example: “Acme Inc. needs new recruiting software to manage candidates and advertise jobs in multiple locations.”
  • The RFP timeline. For example: “Please submit this document by 10/12/2019.”
  • Information about your company. For example: “We recently got $20 million in funding and we’re planning to hire 70 people in the next two years.”
  • A concise explanation of your requirements. For example: “We want to be more efficient, get more qualified candidates, and have access to accurate reporting.”
  • Instructions on how to answer your RFP. For example: “We’d like simple but comprehensive answers. Link to further resources if possible.”
  • How you may evaluate answers. For example: “We’ll consider software that satisfies at least 70% of our requirements.”
  • Who to reach out for clarifications. For example: “If you have clarification questions, feel free to reach out to [Name] at [+010000000] or [email@email.com].”

Flesh out these sections with information you think would be useful for vendors. Try keeping the introduction to-the-point though; it’s important not to confuse respondents with unnecessary details. A maximum of two pages might do the trick.

5. Add space for a Unique Value Proposition

At the end of your RFP, you can ask the vendor to give you their Unique Value Proposition; in short, their strongest pitch. This will be a box in a document where the vendor will be able to write freely and explain what makes their services stand out from other vendors. This will be your chance to understand what the vendor values about their own product and what will probably be their most significantly unique contribution to your hiring.

6. Send the RFP and make your decision

You might have already conducted some research on the options out there; send the RFP for ATS to systems that you’ve heard or read about.

Once you’ve received responses, compare answers of different vendors (and possibly score them). Shortlist vendors that seem promising and head for the next stage in your ATS selection process: a demo with an expert from each vendor. The RFP will give you important information, but actually seeing how all features work together is vital to making an informed choice.

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How to conduct an interview: An interview checklist https://resources.workable.com/tutorial/how-to-conduct-an-interview Fri, 24 Mar 2017 17:37:13 +0000 https://resources.workable.com/?p=8926 Learning how to conduct an interview effectively can be challenging, but hiring the best candidate is a worthwhile reward. Use this guide and interview checklist for employers to improve your interviewing skills: How to prepare to interview someone for a job Modify and use this checklist to help you prepare for an interview: It’s a good idea […]

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Learning how to conduct an interview effectively can be challenging, but hiring the best candidate is a worthwhile reward.

Use this guide and interview checklist for employers to improve your interviewing skills:

How to prepare to interview someone for a job

Modify and use this checklist to help you prepare for an interview:

Interview Checklist for Employers

It’s a good idea to set aside some time before and after interviews. That way, you can comfortably welcome candidates and avoid having to rush them out at the end of their interviews.

Craft effective interview questions

A big part of your interview preparation is deciding what questions to ask candidates. You can find many interview questions sorted by job and type on online libraries. Here are some tips to assess candidates effectively:

  • Tie interview questions to job requirements. Craft a few questions to assess each skill you’re looking for.
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Easily collaborate with hiring teams to evaluate applicants, gather fair and consistent feedback, check for unconscious bias, and decide who’s the best fit, all in one system.

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Experiment with a different interview format

Unstructured interviews that flow like friendly conversations make the process pleasant for both candidates and interviewers. But, they aren’t the most effective way to hire the best candidate.

Structured interviews are better predictors of job performance, more legally defensible and better for record-keeping. During structured interviews, you ask the same questions to all candidates in a specific order and score them with a predetermined rating scale. Your Applicant Tracking System may have built-in checklists or interview scorecards to help you rate candidates this way.

RelatedThe pros & cons of interview scorecards

Practice your pitch

Both interviewers and candidates are evaluating each other during interviews. While you assess whether candidates are right for the job, candidates try to determine whether they want to work for you. If they’re not convinced, they might end up rejecting your job offer.

Prepare a checklist to sell your company and the position you’re hiring for. You could include:

  • How your company tries to fulfill its mission.
  • Any plans that have been announced to expand or improve your company.
  • What challenges someone who works in the role you’re hiring for may face and how your company supports its employees (e.g. training, mentoring.)
  • How that particular position fits into your organizational structure and contributes to your company’s success.

Also, listen to what candidates indicate they look for in a job to personalize your pitch.

Combat your bias

We are all prone to cognitive biases. Just decades ago, those who interviewed musicians to join orchestras were unwittingly making biased hiring decisions, resulting in almost all-male orchestras. They hired more women when they started using blind hiring methods.

Here’s how to fight bias in your interviewing process:

  • Learn more about how biases work. Research biases to spot instances that can activate them. You could watch related videos, like this satirical one by management consulting firm McKinsey & Company, which reveals how women face unconscious biases at work:

  • Identify your own biases. Despite good intentions, biases may interfere with your hiring process. Take one of Harvard’s Implicit Association Tests to discover whether you have hidden racial, religious or sexual orientation biases.
  • Learn to discard “noise” (irrelevant information.) Ask yourself whether certain characteristics really affect a candidate’s job performance. For example, how candidates dress may matter for sales executives, who are usually in customer-facing roles, but not so much for developers.
  • Slow down your decision making. Interviewers often come to a decision about a candidate very early in an interview. Take your time and consult your notes afterwards to form an opinion on candidates.
  • Focus on job-related characteristics. If you want to assess Java coding skills, use assignments or ask candidates to solve problems on a whiteboard. Asking which school they attended to learn how to code may not be as demonstrative of their skills.
  • Resist hiring in your own image. Interviewers often end up hiring “mini-mes” who represent candidates similar to them (e.g. who have the same hobbies.) Hiring managers who hire “mini-mes” miss out on the best candidates, build homogenous teams, lose diversity’s advantage and fail to fill team skill gaps.

Seek advice

Hiring doesn’t have to be a lonesome road. Recruiters can be great allies when learning how to conduct an interview. Ask for their advice when you want to:

  • Develop your own employer interviewing checklist.
  • Build rapport with candidates.
  • Review your interview questions.
  • Conduct mock interviews to improve your interviewing skills.
  • Arrange official training courses with professional organizations.

Recruiters can also help you preserve an interview’s legality. For example, it’s illegal to ask an interviewee whether they plan to have children, even if your goal is to make small talk. A good recruiter will advise against asking that question.

Improving your interviewing skills takes time, but the payoff is worth it. Effective interviews bring you one step closer to hiring the right people to reinforce your team.

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Starved for workers? Resurface your top candidates from past job openings https://resources.workable.com/tutorial/resurface-candidates-from-past-job-openings Mon, 21 Feb 2022 14:01:23 +0000 https://resources.workable.com/?p=83300 Consider this scenario: you had a job opening a few months ago that attracted 30 solid candidates. Five of them made it to the finish line before you made that job offer to one lucky finalist. It was a tough decision in the end, of course, but that now means you have four high-quality candidates […]

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Consider this scenario: you had a job opening a few months ago that attracted 30 solid candidates. Five of them made it to the finish line before you made that job offer to one lucky finalist.

It was a tough decision in the end, of course, but that now means you have four high-quality candidates that you could consider for another, similar role in your organization.

The benefits of resurfacing past candidates

The value of resurfacing past candidates may be already clear, but let’s quickly walk through those tangible benefits one by one:

1. Candidates are already pre-vetted

The candidates in your system have already been evaluated – especially the finalists – even if it was for another, different job. Your hiring team is already familiar with them – and notes can be shared with new hiring team members. In short, these candidates are already pre-vetted, enabling you and your team to get a head start on evaluating them for a new role.

2. Your time to hire is quicker

Because candidates come pre-vetted, the time it takes from that first application to the first day of the new job will be markedly shorter. You may not even have to post the job ad again – just start reaching out to those past candidates and close the loop on the whole process.

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With Workable's AI recruiting technology, you'll automatically get the best-fit passive candidates every time you post a job.

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3. It can be a better candidate experience

It’s a great experience for candidates, too. Jobseekers who are contacted for new opportunities with you will be encouraged to know that they won’t have to go through the whole evaluation period again from scratch. That’s very attractive to candidates exploring multiple opportunities or are weary of the job search.

Plus, it’s always nice to know you’re wanted. That’s a powerful message to a candidate.

4. It saves time and money

The recruitment process can be time-consuming and expensive. All the costs associated with posting a job ad and other tangible expenses, combined with the number of hours invested in the process by members of the hiring team, can add up.

You’ve seen our tutorial on how to calculate the ROI of an ATS. Some of those expenses can apply here as well to show the ROI of resurfacing past candidates. There’s a huge amount of time and resources saved by recontacting candidates you’re already familiar with.

5. You know they’re interested

These are candidates who have already gone through the process with you. They’re already more familiar with your company now, and if you’ve communicated your side well, they clearly want to work for you. Otherwise, they wouldn’t apply, right?

The risks of resurfacing past candidates

With every new solution, new challenges arise. There can be risks in reconnecting with past candidates. Let’s go through those risks one by one.

1. Reconnecting can be awkward

It’s just like when you break up with someone – and then you text them later to check in on them and see about going on another date. Awkward, right?

The same applies here. The ego of a rejected candidate may be bruised and they may feel put off by the fact that you’ve just contacted them again for another role.

Fair enough. Put yourself in their shoes. You’d feel like you were the “second choice’ because the other person didn’t work out or something like that. Not good for a candidate experience, and doesn’t bode well for your employer brand.

2. The new job is ‘less’ than the old one

It’s possible that the new opening you’re reaching out to candidates about is at a lower pay grade or requires less experience than the original job they applied for. That’s not a great message to send to a candidate: “You’re not good enough for that role, but perhaps this lower-paid, less interesting job in the same company will be a better fit for you.”

Would you go for an opportunity like that? Probably not.

3. There are data privacy issues

Thanks to social media, outbound marketing efforts, and other developments, data privacy legislation – and awareness – is popping up everywhere. At best, people can be wary and feel invaded when contacted out of the blue. At worst, they may be suspicious as to how you got their contact information and challenge you on that point even publicly. Again, not a good look for your brand.

The best practices of resurfacing past candidates

OK, now that we’ve been through the good and the bad – let’s go to the best practices. How can you do it in a way that wins the best candidates to your team? Let’s start:

1. Preempt the potential awkwardness

Every interaction with a candidate – even though they’re not yet an employee – impacts their impression of you and your employer brand. Everything counts – your timely messaging, your friendly, engaging manner, the time in between stages, setting expectations, the whole bit.

Making a strong positive impression on the candidate may actually increase their willingness to work for you. If you end up selecting someone else for the job, the candidate may be disappointed but responsive when you tell them you’d love to keep their resume on file for potential future openings with the company.

2. Clarify that it’s not a “rejection”

No one likes to feel rejected – whether you’re turning down an expression of affection, a project proposal or, of course, a job application. It may be a candidate market right now, but that doesn’t mean it doesn’t sting when you tell a candidate, “Sorry – you were great, but we went with this other person instead.”

It does matter how you do it. You can outright reject the candidate, and they’ll walk away in a huff, and you’ll never hear from them again. Or you can turn it around and explain that they aren’t actually being rejected – it’s just that they weren’t the right fit for this specific role that you’re hiring for. But you would love to keep their application on file because your company will be opening up more roles very soon (see above).

Related: Learn how to reject candidates without burning bridges

3. Allow candidates to self-select in

When you’re hiring at scale or turning away dozens of candidates in the screening/first interview stage, you may not have the time or opportunity to engage each and every one of them using the above two tips.

That’s where you can include an option in the application form giving candidates the opportunity to self-select in for future opportunities with you. This can be a checkbox, a verbal agreement, or something else. Note that this may be a requirement in some jurisdictions due to privacy laws.

4. Look at notes about candidates

A good practice for members of the hiring team is to keep clear and consistent notes on candidates after an interaction with a candidate be it an email, interview, screening call, or another form of communication. If those notes are comprehensive, that’s where you should look to get a good understanding of whether candidates are interested in a specific role with your company or in being part of your team overall.

Read more: How to document interview feedback for your hiring team

Maybe you’re looking to fill a similar role (i.e. another opening in sales) or you’re hiring in another area altogether – one way or another, these notes will help you hugely in predicting their interest in pursuing a new opportunity with you.

5. Engage only the top-shelf candidates

Finally, you don’t want to give false hope to those middle-of-the-road candidates who probably wouldn’t have gotten the job anyway. If you do that, you’re wasting their time – and yours as well. That leads to a poor experience and could reflect badly on your brand as an employer.

It’s better to only reach out to those star candidates who you sincerely think will be great fits for the new role. When you’re looking at those resurfaced candidates, ask yourself if you’d hire them on the spot. If the answer is yes, reach out to them. If it’s no, then move on.

6. Set clear messaging and expectations

This best practice is probably the most important. You don’t ever want to send a clumsy message to a jilted candidate and leave them with even more questions than answers. It’s worse if you skip over the reality that you rejected them the first time around.

Instead, be clear in your language so the candidate has all the information they want and need. In a friendly email, you can cover the following points, for instance:

  • Your previous relationship – include quick details about the previous job, who they communicated with, and the conclusion of that process
  • Why you’re reaching out to them now – include information about how they opted in for future opportunities and that you have a new role they might be interested in
  • Details about the new job – include job description, who the position reports to/works with, salary (if applicable), and other related details
  • Why they’re a great fit for the new role – this one is especially important. This is also your opportunity to address issues around lower pay grades, different responsibilities, and other question marks the candidate might have.
  • A timeline – ideally with preset dates for interviews and a decision.

Here’s an example of how all of that can be addressed in a short, punchy email:

“Hi [candidate], I hope this email finds you well. We talked with you previously about job X, and you expressed your interest in staying in touch.

While we ended up going with another candidate for job X, we’d love to meet with you again about job Y in our company. I’ll be honest – it’s at a lower pay grade/has different responsibilities than job X, but there are elements of this new job that we think you’d be very excited about.

The job description is attached, and the role will report directly to our CMO. We’re looking to make a hiring decision by Thursday, January 10.

If you’re interested – and we hope you are – please book a time with me at [calendar link].”

Remember, you’re both professionals talking about a business arrangement in the end. You’re both mutually interested parties; if you go about it right, you’ll attract those candidates and hopefully win them over in quick time.

Getting candidates for a job is no longer as simple as posting a job ad. You can now market your company and role to them, you can source new candidates, and you can get back in touch with candidates who are already back in your system.

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Soft skills interview questions and answers https://resources.workable.com/soft-skills-interview-questions Fri, 26 Jan 2018 14:46:46 +0000 https://resources.workable.com/?p=30551 Beyond job knowledge and technical skills, good candidates should demonstrate a set of soft skills, like communication, adaptability and collaboration, to thrive in the workplace. The following interview questions will help you assess these skills during interviews. Why you should evaluate candidates’ soft skills Imagine you want to hire an account manager. You have two candidates […]

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Beyond job knowledge and technical skills, good candidates should demonstrate a set of soft skills, like communication, adaptability and collaboration, to thrive in the workplace. The following interview questions will help you assess these skills during interviews.

Soft skills interview questions

Why you should evaluate candidates’ soft skills

Imagine you want to hire an account manager. You have two candidates with degrees in Marketing, knowledge of the CRM software your company uses and two years of relevant work experience. How will you choose who to hire? Soft skills can help you differentiate them.

At the beginning of your hiring process, define which soft skills are important for your open position and build questions around those. Here are some sample soft skills interview questions to help you get started. For more soft skills-based interview questions, check out our library of interview questions by type.

The New World of Work

Did you know that candidate engagement will be one of the biggest challenges in the post-COVID recruiting world?

Learn more

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GDPR checklist: Requirements for recruiters and HR https://resources.workable.com/tutorial/gdpr-checklist-recruiting-hr Fri, 19 Jan 2018 21:31:50 +0000 https://resources.workable.com/?p=29989 The General Data Protection Regulation (GDPR) is an EU law that aims to protect EU residents’ personal data and rights to privacy. Come May 2018, organisations must be prepared to comply with GDPR whenever they collect and process EU citizens’ data. Recruiters and hiring teams especially should make sure that they are transparent when processing […]

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The General Data Protection Regulation (GDPR) is an EU law that aims to protect EU residents’ personal data and rights to privacy. Come May 2018, organisations must be prepared to comply with GDPR whenever they collect and process EU citizens’ data. Recruiters and hiring teams especially should make sure that they are transparent when processing candidate data during hiring. They should also ensure candidates can exercise their rights under GDPR.

To help you prepare your recruiting and HR processes for GDPR compliance, we created this GDPR checklist:

Please note: while Workable has consulted with legal professionals both in the creation of this GDPR checklist and updates to our own product features, Workable is not a law firm. All information in these FAQs is general information only. It is not intended to constitute legal advice or seek to be the complete and comprehensive statement of the law, nor is it intended to address your specific requirements. Organisations should take independent legal advice regarding their own provisions for data protection.

Does my company have to comply with GDPR?

Your company must comply with the GDPR if it collects and uses data of EU residents. This definition covers:

  • EU companies.
  • Non-EU companies that:
  • Offer goods or services to EU residents or,
  • Monitor EU residents’ behavior.
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What to do this week:

Understand the basic GDPR terms

  • Candidates or “data subjects”: EU residents you are considering for open roles.
  • Employers or “data controllers”: Organisations that collect candidate information for recruiting purposes.
  • Applicant Tracking Systems (ATS) or “data processors”: Software providers that handle candidate information on behalf of employers.

Our hiring specialists can answer your questions about GDPR and the Workable GDPR Feature Pack. Request a free demo to learn how Workable’s all-in-one recruiting software can keep candidate data secure while making your hiring process more efficient. 

Learn about GDPR requirements that pertain to recruiting

  • Legitimate interest: You need to have a specified, explicit and legitimate purpose to collect candidate data.
  • Consent (for sensitive data): As a recruiter, you have legitimate interest to process candidate data. You need to ask for consent only if you require sensitive data like disability information or cultural and genetic information.
  • Transparency: You need to disclose information required by the GDPR (e.g. how candidates can ask you to rectify or delete their data.)
  • The “right to be forgotten”: You need to comply with a candidate’s wish to delete their own data from all systems where you store it within one month.
  • The right to access and rectify data: You need to comply with a candidate’s wish to access their own data from all systems where you store it within one month.
  • Accountability: You must ensure you have processes to properly inform candidates and you are responsible for partnering only with organisations that comply with GDPR.

What to start doing as soon as possible:

Map your recruiting data

  • Meet with senior leaders and your company’s Data Protection Officer (if your company is obliged to appoint one) to plan your company’s data audit.
  • Answer the following questions as part of the audit:
  • What are our candidate sources and how do we collect their personal data?
  • What kind of data do we collect and how much of it do we actually use?
  • How do we use personal data in our operations?
  • Where do we store data and who has access to it?
  • How does data flow within our company across processes/ functions/ departments?
  • What are our processes for sharing, transferring, modifying and deleting data?

Create a recruitment-specific privacy policy

  • Make sure to include:
  • The name and contact details of your organisation and DPO where applicable.
  • An explanation of your legitimate interest and a statement that any data requested will be used for recruitment purposes only.
  • The types of information about a candidate that reside in your company’s files.
  • Who you will share the data with.
  • Where you found the candidates’ data.
  • Where the processing is based and where you store data.
  • How long your organisation intends to store the candidate’s data.
  • The candidates’ rights.
  • Instructions on how candidates can take action on the processing of their personal data.
  • How you protect candidate data.

Modify your sourcing practices to comply with GDPR

  • Consider whether you have legitimate interest before storing passive candidate data. Ensure you:
  • Source candidates for a specific, legitimate reason, not just to build your talent pool.
  • Collect only the amount and types of data that are absolutely necessary for your recruiting purposes.
  • Intend to contact candidates whose data you store in less than a month.
  • Obtain data lawfully from a legit source.
  • Set a fixed period (less than a month) in which your team should contact candidates to inform them that you are processing their data.
  • Create a sourcing template to contact candidates including:
  • A link to your privacy policy for recruitment.
  • The name and contact details of your organisation.
  • A statement that any data requested will be used for recruitment purposes only.

Ensure your job application process complies with GDPR

  • Ask only for personal data that are necessary (“necessary and relevant to the performance of the job which is being applied for.”)
  • Be transparent:
  • State that you intend to use their data for recruitment purposes only.
  • Specify for how long you may need to keep this data.
  • Note if you plan to gather more information about candidates as part of your screening process.
  • Link to your privacy policies and clarify that:
  • Candidates can find instructions on how to access their data in your privacy policy.
  • Candidates have the right to ask you to rectify or delete their data.

Comply with GDPR when rejecting candidates

  • Delete all data you have about the candidates you will not be considering for further roles.
  • Inform candidates whose data you want to keep that you will keep processing their data (if you told them you would process their data only until you filled the position.) In your email:
  • Explain why you want to keep the candidate’s data.
  • Mention how long you plan to keep their details.
  • Link again to your privacy policy.
  • Let candidates know they can withdraw their consent (if applicable) at any time.

Be transparent whenever you receive data from candidates

  • Have copies or links of your company’s privacy policy available.
  • Email candidates after you receive their data.

Review existing talent pipelines

  • Go through every candidate in the places you store candidate data (spreadsheets, ATS, internal database):
  • If you determine that a candidate is unlikely to be qualified for future roles or is no longer relevant, then delete their data.
  • If you’d like to keep a candidate in your talent pipeline, reach out to them to inform them you are processing their data.

Ensure your software vendors (e.g. ATS) are compliant

  • Are your data processors in the EU? If yes, they must comply with the GDPR by default.
  • Are your data processors outside of the EU? If they handle personal data of EU residents on your behalf, they must comply with GDPR.
  • Ask them to sign data processing agreements that will oblige them to process candidate data according to GDPR requirements.
  • Some U.S. companies are part of the Privacy Shield, which provides companies with a framework to comply with EU data protection requirements including GDPR.
  • Arrange a meeting with your software providers and ask:
  • What they’ve done, or plan to do, to comply with the GDPR.
  • How they ensure their own data processors are compliant.
  • What tools they offer to help your company remain compliant.
  • Whether they have clear privacy policies and ask to review them.
  • Check in with vendors after the law goes into effect.

Update your processes to grant candidate requests

  • Establish processes to let candidates access their personal data upon request.
  • Create processes to delete or rectify data.
  • Create a process to let candidates withdraw consent if applicable.
  • Communicate all these processes clearly on your website and/or your terms and conditions.

Related: GDPR Readiness Evaluator

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7 recruiting tactics that work for this talent market – and 3 that won’t https://resources.workable.com/tutorial/7-recruiting-tactics-for-this-talent-market Thu, 06 Jan 2022 13:55:52 +0000 https://resources.workable.com/?p=83802 From workers refusing jobs due to unacceptable work conditions and pay, to signs of a brewing (and surprisingly large-scale) anti-work movement, there are currently way too many open jobs and not enough workers willing to take them. This isn’t an exaggeration either. The Bureau of Labor Statistics has reported record-high quit rates in four of […]

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From workers refusing jobs due to unacceptable work conditions and pay, to signs of a brewing (and surprisingly large-scale) anti-work movement, there are currently way too many open jobs and not enough workers willing to take them.

This isn’t an exaggeration either. The Bureau of Labor Statistics has reported record-high quit rates in four of five consecutive months from June to November 2021. What we thought was just a talent “reshuffle” to accommodate long-term remote work has spiraled into a full-blown economic crisis.

So where do we go from here?

While we could spend time hashing out the same recruiting tips that you might turn to anytime your team is experiencing turnover or needs to do a big hiring push, the talent market conditions we’re in now are unprecedented. This means old tricks aren’t going to cut it.

So, instead of basic recruiting tactics, let’s have some honest conversation about what recruiting tactics will actually work in this labor market, what tactics won’t, and why.

3 recruiting tactics that don’t work

1. Sign-on bonuses

You’ve probably seen that a signing bonus could be a good way to attract candidates, but here are a couple of reasons why it’s not a good idea.

For one, there’s the big possibility of candidates “cashing in and running”. Many candidates in today’s tight labor market know they’re in high demand and are often juggling multiple opportunities. So even if they take the bait of your tempting sign-on bonus, if your role doesn’t fit what they’re looking for on a more holistic level, they could easily leave for another opportunity.

Another reason sign-on bonuses may be a waste of your time is the fact that it’s actually not that impressive to candidates when looking at their compensation as a whole. For example, if the role offers a $150,000 yearly salary and the sign-on bonus is $5,000, some might see it as barely a drop in the bucket. It’s not the most effective of recruitment tactics.

2. Asking “why do you want to work for us?”

Somehow, over recent years, this question has become the ubiquitous interview talking point amongst hiring managers. It has prompted more than 200,000 advice articles on the internet guiding job seekers on “how to answer ‘why do you want to work for us?’”

The problem with this recruitment tactic? Well, for one, this question rose in popularity before the pandemic when there were fewer jobs to go around and employers had the clear upper hand in the talent market. Given that employers had a position of power, this question turned into hiring managers’ way to freely test interviewees on their undying love for the company.

That’s simply not going to have the same effect in today’s candidate-driven talent market. In fact, asking this question to candidates in this market – who likely have other opportunities lined up for them – might even turn them off from you for good. If you insist on covering how your company is great during the interview process, try making “why our employees enjoy working for us” part of the conversation as more of a discussion rather than a spitfire question.

3. Adding personality to the job description

Let’s get one thing straight, many job descriptions leave much to be desired. That includes especially those that get copy-pasted from old internal team documents, or worse, from competitors’ job ads.

https://youtu.be/m8Ip3mLOjOs

But aside from making your job listing slightly easier to read and possibly more entertaining and honest, adding some personality to your job description – without fundamentally changing what the role is about, the pay and benefits, and the impact the role will make in your company – isn’t going to help all that much with your recruiting efforts.

Go ahead and make some updates if it’s to be more honest and or to sweeten the job description. But, if it’s just a ploy to make your company sound cooler, just know that that may annoy candidates enough to make them click next.

7 recruiting tactics that can make a difference

1. Assess your needs before you post the job

Whether you realize it or not, you may be putting too much emphasis on just the recruitment process itself. Sure, losing a team member or noticing a department is stretched for bandwidth are classic signs that you need to hire. But if that’s all you look out for before rushing to hit “Publish” on a new job listing, you might be jumping the gun.

Before you post the job ad, be sure to do your due diligence as a team:

  • Meet with hiring team (hiring manager, interviewers)
  • Align on current needs vs. long-term needs
  • Identify skills gaps within the larger team that may impact new hire
  • Put together team-building strategies
  • Carefully craft what you need in the new role
  • Build a long-term development plan for that new hire

Doing these exercises before every new recruiting process will ensure a great job description and a well-oiled process that’ll make for a great candidate experience AND help you decide on the right hire.

Post your jobs for free

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Post a job

2. Shorten your job descriptions

This one is an easy tactic that so many hiring teams could benefit from, especially those having trouble getting enough applicants and in need of some quick wins.

With today’s job market in candidates’ favor, job seekers are weary of lengthy lists of requirements and duties and they’ll swipe right pretty quickly without even a second look. It would be good to pare down the list to a few must-haves so that you bring in a healthy number of candidates who also appreciate that you’re showing some flexibility in the process.

3. Design jobs that people want

We’ve talked a lot about how to improve your job descriptions. But it’s worth mentioning that no matter how much you rewrite, promote, and incentivize an undesirable job with subpar pay, it’s still undesirable to candidates.

In pre-pandemic days, finding people to accept these types of jobs wasn’t actually all that hard to do. But since we are now experiencing a very real surplus of jobs and a more emboldened talent market, companies have but one choice of action if they want to attract candidates: design better jobs that pay more.

That means not lumping three different jobs into one person’s role. That means matching the role with market-rate (or higher) pay. That means not using arbitrary or inaccurate job titles to be clear or whatever other reason. Those are just a few examples, but the point is, be more than fair when designing your new job roles.

4. Revamp your compensation package

The last two years have challenged every workplace tradition that we all used to expect as standard aspects of employment, such as draining daily commutes (a major gripe resolved by flexible work in the UK), synchronous-only team communication, micromanagement, unfair pay, being measured by hours worked vs. outcomes, and so on.

Not only are employees finally able to take a stand against these unappealing (and unacceptable) work standards, they’re also not going to budge unless companies start paying up.

Here are some examples of how to revamp your compensation package to not only attract more candidates to individual job listings, but also upgrade your entire organization’s employee value proposition:

  • 3+ weeks of PTO to start
  • Upgraded parental leave for all parents
  • Better insurance plans
  • Stipends (for remote work, wellness, learning, etc.)
  • Stock options
  • Ability to work remotely
  • Schedule flexibility

5. Tap into a broader talent pool

As they say… if you keep doing what you’ve always done, you’ll get what you’ve always gotten. This applies perfectly when it comes to the hiring process.

  • Do you base all of your new job postings on old or pre-existing template job posts that you haven’t updated in years?
  • Do you just post your jobs on your careers page and LinkedIn, sit back and hope for the best (a.k.a. the “spray and pray” method)?
  • Do you automatically set all of your job listings in your region only, with no option for (or mention of) remote work?

These aren’t bad things to do, per se, but they’re severely limiting your reach and talent pool size. As one-time Workable SVP Rachel Bates says about how this limits the diversity of your available talent: “If you put on your job description that you need two to three years of sales experience and you’re hiring in Boston, guess who you’re going to get?”

“If you put on your job description that you need two to three years of sales experience and you’re hiring in Boston, guess who you’re going to get?”

To ensure your recruitment efforts reach more candidates, avoid “going through the motions” of an outdated recruitment process. Think about who your ideal candidate is, where they’re looking today, and what you’re up against in this job market.

Use that knowledge as you write up your job description and start promoting it, with the assumption that if what you’re offering isn’t interesting, inspiring, and generous, candidates aren’t going to give you the time of day.

6. Start hiring earlier than you need to

Hiring has always taken longer than most company leaders would like. Whether it’s hiring managers being over-selective, unique job requirements, or a complex application process that includes extra hurdles like drug tests, background checks, personality tests, and skills assessments, it would seem that time isn’t in anyone’s favor when it comes to recruitment.

Knowing this is true, start the hiring process well before the need becomes urgent. This might involve:

  • Having regular and early conversations with hiring managers and department heads about future headcount needs
  • Drafting job descriptions even before they get through the approval process
  • Treating your talent pipeline like a supply chain by sourcing talent proactively, monitoring your team’s networks for potential good future fits, and also keeping an eye on internal candidates and training them as needed

7. Follow up on what you’ve promised after the hire

Recruiting today means pulling out all of the stops and, in many cases, giving up way more than you’re used to. For example, you’re likely offering higher pay and better benefits, putting tons of effort into making job descriptions compelling, and promising candidates tons of learning and development opportunities.

If this sounds like you, you better be following up on everything you’ve promised. That’s not only the right thing to do for integrity’s sake, but also, in delivering what you’ve promised you will be nurturing that new hire to be an awesome long-term employee and establishing a career arc for them so that they can thrive (and so can those around them).

This builds more employee loyalty and a stronger organization, which makes recruiting easier in the long-term.

It’s time to step up as an employer

The working world we live in today is light years away from how things were two years ago when it comes to candidate expectations, habits, and desires. And as the job market itself continues to lean heavily in candidates’ favor, the companies that will stand any chance of attracting and retaining great talent today are the ones who throw out the old recruiting strategies they used to hold dear and deeply reexamine and reinvigorate their recruiting approach going forward.

Taking heed of these seven recruiting tactics (and skipping the three we told you to avoid) is a great first step. Applying these tactics with a genuine effort and an open mind will ensure the next time you put recruiting activities in motion, they’ll actually bear some fruit.

Linda is a Boston-based content writer who crafts content for human-centric B2B brands. With nearly 10 years writing for tech and HR startups, she covers topics ranging from remote work and productivity, to recruitment and employer branding, to mental health and the future of work. Her goal is to promote transparency, empathy, and honest introspection within companies and their leaders. Find her on LinkedIn.

 

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How to conduct a structured interview https://resources.workable.com/tutorial/conduct-structured-interview Wed, 27 Apr 2016 12:03:00 +0000 https://blog.workable.com/?p=2334 A structured interview is a systematic approach to interviewing where you ask the same predetermined questions to all candidates in the same order and you rate them with a standardized scoring system. This method is almost twice as effective as the traditional interview, reducing the likelihood of a bad hire. Think about your usual interview […]

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A structured interview is a systematic approach to interviewing where you ask the same predetermined questions to all candidates in the same order and you rate them with a standardized scoring system. This method is almost twice as effective as the traditional interview, reducing the likelihood of a bad hire.

Think about your usual interview process for a moment. Do you have a list of common interview questions from which you choose a few examples on the spot (in other words a semi-structured interview)? Or do you prefer the unstructured interview, doing no preparation at all? Without a pre-determined scoring system, your interpretation of the candidate’s answer may often be based on intuition. The loose flow can even pose litigation risks as spontaneous questions won’t have been assessed for legality in advance.

A structured interview works differently. Here, we provide a step by step guide to transform informal discussions with candidates into reliable, structured processes:

What makes a structured interview?

During a structured interview, the predetermined questions you ask are all correlated to important job competencies derived from a detailed job description. The questions can be either behavioral or situational. They’re rated with a specific scoring system with a range of acceptable answers. When there is more than one interviewer, the team should reach a consensus on the order of questions and the interpretation of answers.

This process has shown greater reliability and validity than the unstructured interview, reducing the likelihood of a bad hire. It still doesn’t predict future job performance like work samples or cognitive tests do, but it has the added benefit of face-to-face contact. Structured interviews also ensure that you can reduce discrimination issues since all candidates are treated fairly and given the same opportunities to showcase their abilities. Yes, it takes a little more time and expense but its benefits far outweigh its costs.

Move the right people forward faster

Easily collaborate with hiring teams to evaluate applicants, gather fair and consistent feedback, check for unconscious bias, and decide who’s the best fit, all in one system.

Start evaluating candidates

How do you conduct a structured interview?

Step 1: Job analysis

For each position, you have to use job analysis to match skills to job tasks. Information from this process is essential to design a structured interview. It can help you develop a professional and informative job ad, structured interview questions as well as salary ranges. Apart from selection, it can also help towards your training and organizational needs.

Tip: Results of a job analysis may be already in place. If not, you can do it using a variety of methods like interviews, questionnaires and observation. Common job descriptions may help you identify duties and qualifications that fit your own requirements.

Step 2: Define requirements

Now that you have a list of requirements needed for the position, you need to provide a full definition for each one. For example, what are communication skills? We all understand it in the abstract but you need to indicate what this means for a specific role. This will be a great help for later when you’ll have to develop a grading scale or behavioral examples.

Tip: Depending on the position, you can even divide competencies in core and secondary and place different weight on each one.

Step 3: Develop lead and probing questions

Interview questions should be developed with great care, preferably with the help of an expert. Assuming you’ll have to evaluate around six core attributes, you can develop a set of 12 structured interview questions. The number is largely up to you though, you can ask less or more if you have time.

Both situational and behavioral questions are job-related. You can choose great questions from existing lists and categorize them according to the requirements you want to assess. If you have situations that are expected to happen frequently to a position, you can include them in the process. Take care, though, to link them to specific attributes that have been indicated from the job analysis and have experts test them if possible.

Probing questions aim to clarify points or gain more information about the candidate’s answers and should also be predetermined. The following structured interview example comes from the US. Department of Personnel Management (OPM) and uses the STAR method (Situation/Task, Action and Result) to ask probing questions:

Competency: Interpersonal Skills — Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships [..].

Initial Question: A very angry client walks up to your desk. She says she was told your office had sent her an overdue check 5 days ago. She claims she has not received the check. She says she has bills to pay and no one will help her. How would you handle this situation?

Probing questions: Why do you believe this situation occurred? (Situation/Task), What factors would affect your course of action? (Action), How do you think your action would be received? (Result).

Step 4: Determine grading scale

The presence of a scoring system is very important to ensure objective decisions. You can choose the common scale of five or seven points ranging from low to high. The key here is to accurately define the scoring levels.

According to the abovementioned example from the OPM for interpersonal skills, the grading scale can look like this:

Level 1- Low: Handles interpersonal situations involving little or no tension or discomfort and requires close guidance

Level 3- Average: Handles interpersonal situations involving a moderate degree of tension or discomfort and requires occasional guidance

Level 5- Outstanding: Handles interpersonal situations involving a high degree of tension or discomfort and advises others

It’s also helpful to develop examples of behaviors for each grading level specific to the position. The distinction between them will be more apparent this way.

Tip: Test the reliability and validity of the grading scale along with interview questions with the help of subject matter experts.

Step 5: Conduct the interview

Structured interviews may be challenging for an interviewer. It’s best if there’s a guide that hiring managers can use as a reference to understand and follow the process. Some training may be necessary for those unfamiliar with the structured model.

Being friendly, respectful and avoiding mistakes that put off candidates are a matter of importance in all interview forms.

Tip: Take clear and concise notes to help you remember answers. Avoid writing down your assessment of the answer but do write the answer’s main points. Resist the temptation to evaluate attributes that aren’t job-related and not included in your planning.

Disadvantages and limitations

The disadvantages of structured interviews reflect the benefits of the unstructured interview. The latter proceeds more like a conversation and allows for a personal connection between interviewer and interviewee. Conversely, the structured interview may appear cold and impersonal without allowing participants to digress from the established interview process. The interviewer can still be friendly and help the candidate to relax but the lack of spontaneity makes the environment stricter and doesn’t permit exploration of interesting tangents that may come up.

Moreover, the structured interview, for all its preparation and standardization, is still not immune to interviewer biases. The existence of a panel of interviewers may moderate their effect, but it doesn’t help to make the process any more comfortable for the candidate.

Nevertheless, for more senior roles or positions of responsibility, it’s a good idea to use a structured interview that can mitigate the risk of a bad hire. Keep in mind though, that selection should include different types of assessments. Leave the interview as a final stage and include work samples, tests and other methods to craft a complete, reliable hiring process.

How to structure interviews with Workable

Workable’s interview kits and scorecards can help you structure an interview process. Create templates for use company-wide or per-department, include customized questions per job, automatically share scorecards and easily aggregate your team’s feedback.

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How to conduct interview training for hiring managers https://resources.workable.com/tutorial/interview-training-hiring-managers Wed, 11 May 2022 18:15:29 +0000 https://resources.workable.com/?p=8070 Hiring managers are as important to the recruitment process as recruiters – if not more so. They’re often the ones who open a new position, and ultimately make that final decision on who to hire. But it’s crucial that they know how to interview effectively and with minimal bias – so, interview training for hiring managers is […]

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Hiring managers are as important to the recruitment process as recruiters – if not more so. They’re often the ones who open a new position, and ultimately make that final decision on who to hire. But it’s crucial that they know how to interview effectively and with minimal bias – so, interview training for hiring managers is a must. This guide will give you everything you need on training hiring managers to be effective, impartial interviewers so they get the best candidate for the role.

Even experienced hiring managers can benefit from interview skills training. Here’s how to build an effective interview training plan for hiring teams:

Persuade managers that they need training

Experienced hiring managers probably know how to build rapport with candidates and discern candidate potential. But, more complex interviewing techniques like combating biases, using structured interviews and avoiding cliche questions don’t always come with hiring experience.

RelatedStructured interview questions: Tips and examples for hiring

Schedule a meeting with hiring managers and discuss the status of the hiring process, as well as how they approach interviewing. Give them some pointers on what they can improve. Research can give more weight to your recommendations. For example, if you want to convince a hiring manager to try structured interviews, you can present them with research that shows that structured interviews are better hiring tools.

Give hiring managers an interview preparation checklist

Create different interviewing checklists for hiring managers:

  1. Can I talk about the company’s strategy, mission and structure?
  2. Can I answer questions about perks and benefits?
  3. Do I know what the job description involves?
  4. Have I coordinated with my team?
  5. Have I read candidates’ resumes?
  6. Do I know what interview questions I’ll ask?
  7. Are my interview questions reviewed by HR for legality?
Move the right people forward faster

Easily collaborate with hiring teams to evaluate applicants, gather fair and consistent feedback, check for unconscious bias, and decide who’s the best fit, all in one system.

Start evaluating candidates

Train interviewers

Train hiring managers to combat biases

The best way to combat biases during interviews is to be aware of them. This can’t be achieved overnight – it takes time and effort. A good start would be to help interviewers discover their hidden biases:

  • Re-enact ‘bias experiments’ during a training session. For example, see how this YouTube video presents a version of an experiment that English psychologist Peter Cathcart Wason used in his study of confirmation bias:

Train hiring managers to understand structured interviews

Structured interviews are more objective and legally defensible than unstructured interviews. Interviewers who use this interview format should learn how to prepare behavioral questions, understand rating scales and score candidates consistently.

Here are some ideas to help interviewers understand structured interviews:

  • Practice. Mock interviews can help inexperienced hiring managers familiarize themselves with an interview setting. For example, hiring managers can practice brief note-taking to avoid being distracted by their notes during actual interviews.

Teach hiring managers about body language

Being more aware of candidates’ nonverbal cues can help interviewers refine their interviewing skills. For example, if candidates’ body language suggests they’re anxious, interviewers can make a conscious effort to put candidates at ease. It’s a good idea to train interviewers to control their own body language too. Even if hiring managers think candidates are unqualified, they shouldn’t let their body language negatively affect candidate experience.

Get professional interviewing help

Several companies offer training courses and seminars that can help your interviewers:

Investing time and effort into interviewing skills training for managers will be worth it. As a result, your team will make better hires, promote your employer brand and improve your candidate experience.

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Candidates don’t like asynchronous video interviews: How can you fix that? https://resources.workable.com/tutorial/overcoming-the-stigma-of-one-way-video-interviews Thu, 03 Dec 2020 18:31:31 +0000 https://resources.workable.com/?p=77367 If you’re a recruiter or hiring manager, you’ve probably had job postings that resulted in hundreds of applicants – a bewildering number that just makes your head spin. How do you get through all of that? Workable’s own data finds that in 2020 to date, there was an average of 94 total candidates for every […]

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If you’re a recruiter or hiring manager, you’ve probably had job postings that resulted in hundreds of applicants – a bewildering number that just makes your head spin. How do you get through all of that?

Workable’s own data finds that in 2020 to date, there was an average of 94 total candidates for every single job – with 26 of those being moved to the “promising” stage. That’s 26 candidates who need to be screened – 26 for each job opportunity that opens at your organization, which can become a lot of work, especially if you’re scaling rapidly with multiple hires as a result of a new funding round or a new market penetration.

Great for your organization, but for you and the hiring team, that is a lot of work. You’re spending many hours communicating with each and every candidate, lining them up against your ever-busy calendar for screening calls, dealing with delayed responses, back-and-forth communication, and ultimately the actual call with them.

This whole process is clunky and expensive in terms of hours taken from other duties. So how do you try and solve that? Technology and automation, of course. And there’s one piece of technology out there that’s growing in popularity: the asynchronous video interview – or AVI for short. You prepare the questions beforehand, send them out en masse to candidates, and within days, your inbox is filled with a clean set of responses that you and your hiring team can review on your own time. It’s a match made in heaven, right?

The upside of asynchronous video interviews

First, let’s look at the upside of AVIs. There are clear benefits, according to HR consultant Laura Handrick in New York City – they make it easier to identify the soft skills that can’t otherwise be discovered via a standard screening process in a large candidate pool.

“For popular jobs, like COVID Compliance Officer in TV/Film, the number of applicants who believed they were qualified was overwhelming,” says Laura, who currently works with Choosing Therapy, an online mental health therapy resource website. “To pare down the group of qualified applicants, it was important to discern their professionalism, demeanor and experience working with celebrities in a way that gave each candidate a fair shot at selling themselves for the job.”

Jennifer Roquemore, co-founder of Resume Writing Services, was also looking for a solution to the cumbersome screening process.

“As a growing resume service, we are constantly trying to hire new resume writers to join our team,” says Jennifer. “One of the main challenges we faced was finding a quick and efficient way of adequately screening all the applications we were getting from the various online job sites we were posting our openings on. In particular, we felt like we were doing a poor job at screening candidates because we were unable to evaluate their speaking ability and interview skills, which are quintessential assets to have as a resume writer.”

She found that asynchronous video interviews helped hugely.

“To resolve this issue, we turned to one-way video interviewing which allowed us to see first hand the communication skills and general soft skills of the applicants who were applying to us. Using this method, we were able to make a far more informed decision as to whether the applicant was up to par with our standards and expectations, which made the hiring process a whole lot easier.”

Ed Spicer, the CEO of Pest Strategies, a resource website for information and services on pest control, found AVI tech to be immensely useful as well, even from the candidate’s perspective.

“While one-way video interviews aren’t every applicant’s cup of tea, people who are currently working at another job or have a busy schedule tend to love the freedom of being able to record at any time. […] If an applicant prefers to wait for a one-on-one phone or live video interview instead, we’re happy to schedule for the next available time. This way, we can accommodate everyone.”

Ed also finds more benefits down the road.

“Once the one-way video applicants get squared away, it becomes easier to schedule the reduced slate of remaining applicants who want a live interview. It’s an efficient system and works well for us.”

And now… the downside

What makes your work easier isn’t necessarily easier for the candidate. Put yourself in the candidate’s shoes for a moment: After many months of bleak job hunting during the economic downturn in the midst of a stay-at-home order by your local authorities, you get an email in your inbox! The people at XYZ company would like to learn more about you.

Excited, you click the link in the email, expecting to set up a call with a recruiter or hiring manager. Instead, the link takes you to a webpage asking you to record yourself responding to various questions.

That can be a tad discouraging. Check out these choice comments from a comment thread on Indeed:

“If you ever encounter the digital interview, you are going to laugh. Someone on the other end has a remote in hand and can ‘interview surf’ much like you channel surf the TV stations at home. Hope you are devilishly good looking and have an engaging personality or click … on to the next one. LOL!”

“I just want them to scan our foreheads now and get this over with. It reminds me of the old sci fi movie Gattaca where 100 years in the future, your station in life will be determined by a drop of blood.”

Leading HR guru Liz Ryan offered her own perspective in a scathing tweet:

You may even lose out on top candidates in the process, as one person wrote to Liz:

“I declined to take the interview. I don’t want to work for a company that would stick me in front of a piece of software and ask me to talk into my microphone. If they don’t have time to talk with me live, they can hire somebody else.”

In short, you’re losing out on the best candidates in the market if you take what’s sometimes viewed as an assembly-line approach to recruitment.

Daniel Carter has taken on AVIs to optimize the recruitment process for Zippy Electric, an all-in-one resource for electric riders. He, however, empathizes with candidates in the process.

“With the new VI technology, although it is much faster, there is also the problem of it being rather impersonal and rushed,” Daniel says. “I guess I’m siding with the candidates here. The unwanted feeling of corporate slavery feels more prominent than ever especially when you take away the human aspect of things, especially from something as preliminary as a job interview.”

The human disconnect

A study from the DeGroote School of Business at McMaster University in Ontario found a significant disconnect in video interviews that wasn’t there in face-to-face interviews. Study author Willi Wiesner puts it aptly:

“Video conferencing places technological barriers between applicants and interviewers. Employers and applicants should work to reduce the barriers that arise through video conferencing and improve the interpersonal aspects of the interview process.”

But if the big kids on the block (i.e. Google, Twitter, Apple, CVS, etc.) are using it, it may well be something you need to incorporate into your hiring process, and somehow overcome the challenges inherent.

5 tips to overcome the AVI stigma

So we picked up five valuable tips that can help you ensure a top-notch candidate experience – and preserve your employer brand and reputation in the process.

1. Show them you’re on their side

First of all, your candidates are human. Simply throwing a video interview invitation into their inbox won’t reassure them. You need to maintain a two-way communication stream in other ways, and explain how AVIs can benefit the candidate as much as it does you.

In Smooth Waters CEO and Founder Jacob Pinkham, whose company focuses on water sports and safety, thinks video technology in recruitment gives candidates a huge opportunity to present their best selves – and it never hurts to tell them that.

“A resume is often boring and personalities are difficult to shine through. Now, it is very easy for someone to record a short video to showcase not only their experience and skills, but their personality.”

Daniel at Zippy Electrics takes the time to help candidates warm up with a few friendly set-up questions.

“What I’ve been doing is I’ve been trying to ask candidates casual and mundane questions before beginning the interview,” Daniel says. “Usually, it’s something about a specific show I’m watching or something about current events. Anything to let them know that I’m there with them.”

It helps to include pre-recorded questions of your own in the interview, especially as the person who ultimately makes the hiring decision, says Jonathan Frey, the CMO of Cincinnati-headquartered Urban Bikes Direct, an online retailer for electric bikes, scooters and skateboards.

“To make the process as respectful and inviting as possible, I record my own video to introduce myself and ask my questions.”

You can also share a quick tutorial for candidates on how they can excel in this part of the process.

This will show the candidate that you value them as people, and will go a long way in establishing your reputation as an employer.

2. Clarify the process

One of the big pushbacks against AVIs is that candidates feel they’re just being thrown onto the assembly line without any insight into why this is happening or where they stand in the process. Help them feel more comfortable by walking them through this part of the evaluation – including details on what candidates can expect before, during, and after.

Jacob likes to explain to the candidate why he’s turning to asynchronous video interviews in the hiring process in the first place.

*In the application process, I clearly define how the video is only to understand the candidate better, to give them the opportunity to truly represent themselves,” says Jacob. “It doesn’t end either with the video. I only request videos of those who I am planning to interview. In fact, it enables the interview to run smoother because I, in the interview, am able to adapt the flow of conversation to suit the candidate.”

Laura at Choosing Therapy highlights the importance of clarifying the process as part of establishing a diverse, equitable and inclusive experience for the candidate:

“To give everyone a fair shot, it’s crucial to provide instructions that are crystal-clear and leave no room for interpretation. That means we provide the job description. We provide the timeframe and expectations and we explain the criteria required to move to the next phase in the interview process. We try to prevent any confusion as we hope to recruit as diverse a work-team as possible and don’t want to make our recruiting process a barrier to an otherwise top-notch candidate.”

Candidates will be more motivated to participate in asynchronous video interviews when they know how it fits within the bigger picture.

3. Put your own work in

Sometimes asynchronous video interviews can be a boon in that they eliminate those irrelevant nuances that fuel hiring biases – for example, hitting it off because you like the same restaurants – and establish a more uniform screening process with a preset series of questions.

However, it can be a double-edged sword in that you can’t clarify an answer or question with a follow-up comment. That means you have to put thought into creating a series of questions that will help the candidate feel motivated to share a thoughtful and inspiring answer.

Jennifer at Resume Writing Services learned this the hard way:

“One of the reasons we were initially getting awkward responses was because we were asking poorly worded questions. Once we were fully onboard with one-way video interviewing, we came up with more appropriate questions and laid out an interview process that was more accommodating and natural for the interviewer.”

Think of it this way; the time you save in the screening process using one-way video interview technology can be invested in creating a stronger set of questions.

4. Make it a two-way street

As above, a common gripe about asynchronous video interviews is that it is a one-way experience. Candidates don’t get to ask questions of the interviewer and they don’t get an opportunity to inject some extracurricular aspects of themselves into it.

Jerry Han, the Chief Marketing Executive of PrizeRebel has a solution for that, suggesting that the interview can close out with an open-ended section to benefit the candidate:

“Add an optional section where candidates can express themselves and ask questions freely. In this set-up, one-way interviews become a two-way form of communication,” says Jerry.

“Candidates can say things that are not limited to the given questions. Candidates can choose to add vital details they didn’t get to answer because of the question selection. Consequently, they can also ask recruiters questions that show their keen interest in getting hired.”

5. Customize the experience

While a standardized process is crucial to identifying top candidates for a position, that doesn’t mean you can’t customize the experience based on a set of criteria.

In fact, personalizing the experience goes a long way in making a more positive candidate experience, says Jonathan at Urban Bikes Direct. He likes to individually tailor his asynchronous video interviews based on a pre-interview.

“Whenever possible, I record multiple video introductions for different kinds of applicants. Then I ask applicants to take a fun, Buzzfeed-style quiz – something like ‘Which Golden Girl Are You?’ That way, I can serve up a custom one-way video interview designed just for the Betty Whites or Bea Arthurs out there, as the case may be.”

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Jonathan, who manages a fully distributed team out of his NYC office, also likes to have a little fun with the technology to help loosen up the candidate and get better responses:

“I recommend injecting the applicant’s name into the video interview in an unexpected way. A tongue-in-cheek approach often gets a good response. For example, you can poke fun at the very nature of one-way video interviewing by leaving silent spots in your pre-recorded video where the applicant’s name can be dubbed in by a robotic voice.”

You’re all in this together

One-way video interviews really aren’t to blame for a candidate’s negative perspective or experience. The responsibility falls on you, the recruiter and the hiring manager, in establishing a smooth, thoughtful process that shows value, empathy and appreciation for a candidate’s own position in the world of job hunting. Put in the good work, and the good workers will follow.

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How to reduce recruiting costs when hiring new employees https://resources.workable.com/tutorial/cost-of-hiring-new-employees Tue, 13 Feb 2018 00:44:47 +0000 https://resources.workable.com/?p=30652 The ultimate challenge in recruiting is hiring stellar employees with the lowest possible recruiting costs. Quality of hire rightfully takes precedence, so you may be willing to accept higher costs that translate in more qualified candidates. But, in pursuit of the right balance, you could find ways to spend your recruiting budget more efficiently without […]

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The ultimate challenge in recruiting is hiring stellar employees with the lowest possible recruiting costs. Quality of hire rightfully takes precedence, so you may be willing to accept higher costs that translate in more qualified candidates.

But, in pursuit of the right balance, you could find ways to spend your recruiting budget more efficiently without compromising your focus on quality of hire. Here are four ways to reduce the cost of hiring new employees:

Consider options before you post a job

Posting jobs on popular job boards is useful. But, how do you know which ones will attract the most qualified candidates for a particular role? For some positions, niche job boards are the better choice. To ensure your investment is worthwhile, you need to know which job posting sites will work best for each new hire.

To determine this, establish a process to track the effectiveness of your recruitment sources. The source of hire and candidate source metrics are very useful for this purpose. By tracking these metrics, you may discover patterns. For example, you may find that most of your qualified sales candidates come from Careerbuilder, while most developers come from Indeed. Then, you will know where to invest more for each role.

Start a free 15-day trial with Workable to post an open job on all of the top job boards. Easily manage the hiring process, evaluate candidates and hire the best people. 

Build an effective referral program

Referrals are among the top sources of hire. One of their advantages is that they cost less than other recruiting methods because they don’t incur job posting or agency fees, and your team won’t spend time on sourcing.

To get as many employee referrals as possible, create an effective referral process that will motivate employees to recommend others. Here’s how:

  • Avoid asking employees to provide too much information on their referred candidates – a name and email address should suffice.
  • Provide employees with an effective job description, so they know who to look for without having to search your careers page or ask you for details.
  • Use a referral platform or other software that supports referrals so you are able to invite employees to upload resumes onto the system easily.
  • Introduce employee referral rewards to give employees extra motivation to refer someone. Communicate the possible bonuses and awards frequently.

Create talent pipelines

The longer a position goes unfilled, the more costs it incurs. This means that finding ways to reduce your time to hire can help you cut down on your recruiting spend. One good way to hire faster is to build talent pipelines.

Talent pipelines are groups of passive candidates you’ve engaged who can fill future roles in your company. This means that when a position opens you can immediately contact some of these people without having to wait for your job ads or sourcing activities to generate good candidates. Here are a few tips on how to create effective talent pipelines:

  • Use effective tools to source candidates quickly. People Search is a Chrome extension that scours millions of public online profiles to create one complete candidate profile. This will help your referrals too, since employees can look for the candidate they want to refer by name and People Search will populate their resumes and public social media profiles.

To source EU candidates, please refer to guidance on using social media for recruiting and collecting candidate information as per the General Data Protection Regulation, or GDPR.

  • Write engaging emails to attract passive candidates. Customize email templates to save time. Use an inviting message to begin building relationships with your best candidates.

Implement efficient recruiting software to reduce cost per hire

Some of the greatest recruiting costs are a result of the time your hiring teams spend on recruiting tasks. So if your team is using email and spreadsheets for hiring, the time and effort required to keep track of your hiring process translates to unduly high costs to hire new employees.

What is cost per hire?

Implementing recruiting software will shorten the time you spend on administrative tasks and result in faster and better hiring. For example, Workable can help your team:

  • Screen resumes and profiles more quickly via organized candidate profiles.
  • Schedule phone screens and interviews with only a few clicks via calendar integrations.
  • Exchange comments and evaluations and keep them organized in one place instead of email chains, which are tough to keep track of.
  • Communicate with candidates quickly and efficiently by using email templates and bulk emailing functions.
  • Study detailed recruiting reports to analyze hiring efforts (e.g. candidate sources, productivity.)
  • Send emails asking for referrals.

These are examples of how automating your recruiting process can lower costs for hiring new employees while making your team more efficient. And, you will be able to strengthen your employer brand by ensuring positive candidate experiences (e.g. sending good rejection emails and feedback).

This way, your recruiting software will be a great ally in both reducing unnecessary costs and increasing your quality of hire.

Boost your productivity

Speed up time to hire by automating repetitive tasks and emails with Workable’s automated actions.

Kick-start your automations

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How to invite a candidate to an interview https://resources.workable.com/tutorial/invite-candidate-interview Thu, 30 Mar 2017 15:29:29 +0000 https://resources.workable.com/?p=9088 Scheduling interviews may not be the hardest part of hiring. But, investing some effort to make your process more efficient will help you save time and improve your candidate experience. Here are some tips on how to invite a candidate to an interview: How to invite a candidate for interview by phone Communicating with candidates […]

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Scheduling interviews may not be the hardest part of hiring. But, investing some effort to make your process more efficient will help you save time and improve your candidate experience.

Here are some tips on how to invite a candidate to an interview:

How to invite a candidate for interview by phone

Communicating with candidates by phone makes your approach more personable. But, when your purpose is to schedule an interview, phone calls can create confusion. People may forget what was said if they were in a hurry or didn’t take notes. Also, candidates may feel uncomfortable taking this type of call if they’re at work.

Email is more convenient and allows you to provide details about your interview process. State your purpose and your company’s name in the subject line to ensure that candidates will open your email.

Related: Invite a candidate to interview email template

After your initial email, you could send a text to confirm candidates’ appointments or send them directions to your offices.

Be flexible with your time

Group interviews and assessment centers are usually held at fixed times. But, one-candidate interviews can be flexible. Let candidates pick a time when they will be free of other responsibilities and able to focus on their interview. To avoid an avalanche of back-and-forth emails, give candidates various times to choose from in your first message.

If you’re inviting remote candidates (e.g. for a video interview), they may be in a different time zone than your interviewers. Scheduling tools, like online calendars, will probably convert invitations to the right time zone. But if you’re adding time-slots manually, make sure to double-check.

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Craft informative interview invitation emails

When writing an interview invitation email, include:

interview invitation checklist

Use email templates

Communicating with candidates calls for a personalized approach most of the time, but you don’t have to start from scratch. Modifying a template to schedule an interview can save you time. Here’s a sample email based on a customizable template:

Subject line: Invitation to interview at Acme

Hi Deena,

Thank you for applying to Acme.

Your application for the Junior Developer position stood out to us and we would like to invite you for an interview at our office.

You will meet with our Engineering department manager, Ms. Blake, and two of her team members. The interview will last about 60 minutes. You’ll have the chance to discuss the position’s responsibilities and learn more about our company.

We would like to conduct your interview sometime this week. Please let me know which one of the following time slots you would prefer. I will be sending you a calendar invitation once I receive your reply.

  • Monday 3/3, 5:30 p.m.
  • Wednesday 3/4, 10:30 a.m.
  • Wednesday 3/4, 5:30 p.m.

If none of these time slots work for you, let me know.

Our offices are located at 234 Road St. You can find an attached screenshot of our exact location. Please bring your ID, so you can receive a visitor’s pass at the reception. Ask for Mr. Edwards, our Office Manager, as soon as you arrive.

Looking forward to hearing from you.

After you invite candidates to an interview, your interviewing process is set in motion. Choose effective interview questions and monitor your process with useful HR metrics. And soon, you will be welcoming the best candidates onboard.

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Recruiting email metrics: how to measure your email success https://resources.workable.com/tutorial/recruiting-email-metrics Thu, 23 Feb 2017 18:47:41 +0000 https://resources.workable.com/?p=8608 Recruiting email metrics help you measure the impact of your messages. Whether it’s to find out if a referred candidate would be a good fit for your company, or to inform a past candidate about a new job, use metrics to shed light on your digital recruiting techniques. Here are four types of metrics you […]

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Recruiting email metrics help you measure the impact of your messages. Whether it’s to find out if a referred candidate would be a good fit for your company, or to inform a past candidate about a new job, use metrics to shed light on your digital recruiting techniques.

Here are four types of metrics you can use to analyze your recruitment emails:

Measuring recruitment email open rate

Email open rate is a simple HR metric that measures how many recipients opened your emails. It excludes any emails that bounce (failed to deliver) as the intended recipient does not receive an email to open.

How to calculate recruitment email click through rate
How to calculate recruitment email open rate

How to use open rate:

  • An email is considered opened if some kind of interaction occurs (e.g. a candidate replies, clicks a link or views an image.)
  • Low open rates indicate that you should rewrite your subject lines. Using your recipient’s name and crafting a subject line that clearly conveys the email’s purpose can increase your open rates. Recruitment email benchmarks for open rates vary widely among industries and depend on what you’re interested in measuring.
  • High open rates are a good sign for recruitment, but they’re not enough. After opening your emails, recipients should take desired actions (e.g. reply to your email or call you.)
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Measuring recruitment email response rate

Email response rate measures the number of replies you get to the emails you send. This metric also excludes emails that bounce.

How to calculate recruitment email response rate
How to calculate recruitment email response rate

How to use response rate:

  • Simply sending emails back and forth to schedule an interview with a candidate won’t reveal much about your response rate. Instead, evaluate your first communication with potential candidates by calculating your cold email response rate.
  • You can expect low response rates if you use boilerplate templates. Personalize your emails to show candidates you spent time learning about them.

Measuring recruitment email click-through rate

Click-through rate is the percentage of recipients who click at least one of your links in an email. For example, if you include links to job descriptions in emails, you can track candidates’ interest in your open roles by calculating click-through rates.

How to calculate recruitment email click-through rate
How to calculate recruitment email click-through rate

How to use click-through rate:

  • Links are useful when you want to keep emails short. But, people tend to ignore links in recruitment emails, especially when they read their emails in a hurry or on their cell phones. If your click-through rate is low, opt for recruitment email templates that contain all the necessary information in the text and don’t overuse external links.
  • Your link text can also affect your click-through rate. Experiment with different phrases to prompt readers to open your links. “Find out more about our exciting job opportunity!” reads as spammy and “Click here!” is too generic. Make sure your link text is descriptive and routes to relevant content.
  • Important links should visually stand out in your recruitment email. Candidates are more likely to click your link if it’s highlighted in a different format from the rest of the content in the email. But it’s also important to note that, for cybersecurity reasons, some recipients may be wary of clicking links in an email from somebody they don’t know.

Measuring recruitment email conversion rates

In sales, a conversion rate is the number of people who complete a desired action after they receive your email, like purchasing your product or subscribing to your list. Similarly, you can calculate the success of your recruiting emails depending on the action you want candidates to take.

Conversion rates for recruiting emails relate to numbers of:

  • Interviews
  • Hires
  • Accepted job offers

recruiting email metrics: interview conversion rate

How to use interview conversion rate:

  • This rate indicates whether you approach the right candidates and if you pique their interest enough to consider an interview at your company.
  • Low interview conversion rates should prompt you to learn more about your candidates before communicating with them. Thorough research will give you valuable insight into each candidate’s background.
How to calculate hiring conversion rate
How to calculate hiring conversion rate

How to use hiring conversion rate:

  • This rate reflects how many candidates you originally sourced through cold emails you end up hiring.
  • A low hiring conversion rate on its own isn’t necessarily a bad sign. Quality of hire is worth considering, as well. Take a look at where your most qualified candidates come from and steer your recruiting efforts toward those sources. You may also want to improve your recruitment sourcing strategy.
How to calculate job offer conversion rate
How to calculate job offer conversion rate

How to use job offer conversion rate:

  • Job offer conversion rates reflect how successfully you close the deal with candidates you want to hire.
  • A low job offer conversion rate is a warning sign. When candidates reject your offer, you turn to your second choice, or worse, start the recruiting process over again. To increase your conversion rates, review your job offer emails to make sure they’re welcoming and clear about the position’s details.

Use our free job offer email template to help improve job offer conversion rate.

Useful recruitment email tools

Instead of manually tracking your recruiting email metrics, use technology as your measurement companion. With email tools, you can follow and understand your audience’s preferences, like optimal days and times to send your emails, and which devices your recipients prefer (e.g. mobiles or computers.)

Here are our picks of tools that can help you measure and improve your email recruiting metrics:

  • People Search is a Chrome extension for candidate sourcing. A single search gathers data from millions of online networks and trusted sources, including contact information, resumes and social media profiles. This makes it easier – and faster – to reach out with a personalized email, directly to a prospect’s own email address.
  • MailChimp is an email marketing platform with automation and analytics features. Its detailed reporting provides insight on open and click-through rates for your recruiting emails. Plus, you can design and experiment with different time-saving email templates.
  • SalesHandy is an email productivity tool that works for both Gmail and Outlook. Track how many times your emails and attachments are opened. Use SalesHandy to keep detailed dashboards with recruiting email metrics for all of your team members.

Opening the lines of communication with candidates in a recruitment email isn’t going to guarantee you a hire, but good first impressions can go a long way. Measure your recruiting efforts with these key email metrics to source and hire effectively.

See our Frequently Asked Questions about recruiting emails.

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How to build your first employee training program https://resources.workable.com/tutorial/employee-training-program Tue, 16 May 2017 13:43:02 +0000 https://resources.workable.com/?p=13368 This guide shares practical tips on how to build employee training programs to develop your employees’ skills, improve their performance and increase retention. Employee training and development programs, when thoughtfully implemented, are the cornerstone of a company’s success. Here’s a guide on how to build your first employee training program: Where to start with employee […]

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This guide shares practical tips on how to build employee training programs to develop your employees’ skills, improve their performance and increase retention.

Employee training and development programs, when thoughtfully implemented, are the cornerstone of a company’s success.

Here’s a guide on how to build your first employee training program:

Where to start with employee training programs

Identify your training needs

Before designing your learning and development program, assess your needs. You could start with a skills gap analysis. Here’s how to structure your analysis:

employee training program: skills gap analysis examples

Once you’ve identified your needs and desired skills, begin planning your employee training program. Your program should aim to develop the skills you deem most important.

Set your objectives

Training just for the sake of it costs money and time. Define the goals of your programs before you commit. Ask yourself questions like:

  • How will employee performance improve after this program?

    • For example, “Our accountants will learn how to use X tool to handle transactions faster.”
  • How will employees better achieve business goals after this program?

    • For example, “Our sales team will use new negotiation skills to increase sales quotas by X% in Y months.”
  • How will this training program better prepare employees to take on managerial roles?

    • For example, “X employee will be able to implement constructive performance reviews for his/her team.”
  • How will this program improve our employee retention rates?

    • For example, “Our turnover rate next year will decrease by X% after we plan team-building activities that boost employee morale and retention.”

Include your employees

Ask your staff what they would like to learn more about, and get them involved in designing a training program. Employee training and development programs work best when employees shape them.

Before launching a program, ask employees:

  • What would make you feel more confident at work?

    • A salesperson might say: “I would feel more confident at work if I participated in a sales role-playing exercise with a senior coworker for difficult sales scenarios.
  • What learning methods work for you?

    • Some people find live sessions more interesting, while others prefer training at their own pace through online courses.
  • What would improve your team’s performance?

    • Some employees might want training on communication techniques and time-management methods.
  • What are your interests outside of work?

    • The kinds of conferences employees like to attend or the books they like to read can provide insight into how to build better employee retention programs.
The future’s ours to determine

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Types of employee training programs

Before you pick a training program, consider your options. Different training programs address varying needs, budgets and desirable outcomes. Here’s an overview of training program types to help you choose the most suitable one.

Internal vs. Outsourced

Decide whether you want to design internal training programs, or hire a professional company to help train your employees. There are benefits and drawbacks to both in-house and outsourced training program types:

employee training program: in-house vs outsourced

If you want to outsource your employees’ training, you could start by checking out these companies:

Classroom-style vs. Workshop-style

Classroom-style training works best for storytelling sessions and presentations. Host workshop-style programs for brainstorming, simulation and role-playing games. Here’s a breakdown of both classroom-style and workshop programs:

employee training program: classroom-style vs workshops

In-house seminars vs. Industry conferences

Train more employees at the same time by hosting an in-house seminar. Paying for industry conferences allows you to offer custom learning opportunities to your employees. Here’s an overview of the qualities of both training types:

employee training program: in-house seminar vs conference

Individual vs. Group training

Group training will go a long way for departments that benefit from cross-team training, (e.g. communication skills training may benefit both sales and marketing teams.) Build individualized learning programs into your training plans to give employees more freedom to shape their own learning.

employee training program: team vs individualized programs

Skills-based training vs. Management training

Hone your skills-based training programs to help employees perform their every-day job duties better (e.g. technical training, like how to use Salesforce). Use management training to help individuals develop leadership qualities.

employee training program: skills-based vs management training

On-the-job training vs. External resources training

On-the-job training involves coaching and works well for new hires. You could also consider giving your employees access to educational resources (like physical or digital libraries and e-learning tools) which are easy to use and cost-effective.

employee training program: on-the-job vs external resources

Other types of training that may apply to your organization include:

  • Professional training, where employees are required to update their knowledge and/or get industry certifications. For example, accountants may obtain CPAs to advance their careers.
  • Safety training, which aims to protect employees from accidents. For example, first aid, fire drills and hazardous materials training.
  • Quality training, to certify workers conform to standards. For example, eliminating product flaws or complying with environmental laws.

Assess employee training programs

No training program is complete until you measure its results. Review and redesign your educational programs if they don’t meet your intended objectives. Use employee feedback to inform the process. Ask employees:

  • What new (e.g. task, tool, skill) did you learn from the program?
  • How will (or did) you apply this newly-acquired knowledge on the job?
  • What did you like about the program and what should we improve (e.g. topic, methodology, instructor, material)?

Over time, you can gauge the effectiveness of your training programs by tracking improvements in employee performance.

Training programs work best in smaller, routine chunks, as opposed to one-time educational blips. Adopt a learning and development culture at your company to prompt all employees to seek personal and professional advancement.

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The 5 company policies you need to have in writing https://resources.workable.com/tutorial/the-5-company-policies-you-need-to-have-in-writing Thu, 10 Dec 2015 17:21:07 +0000 https://blog.workable.com/?p=1721 Policies are to a company what rules are to the players of a game. They are the framework and constraints within which everyone can strive for individual and collective success. Besides, for anyone who has watched a few kids playing together it’s pretty obvious why rules are important. And why it’s a good idea to […]

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Policies are to a company what rules are to the players of a game. They are the framework and constraints within which everyone can strive for individual and collective success. Besides, for anyone who has watched a few kids playing together it’s pretty obvious why rules are important. And why it’s a good idea to write them down.

Far too many companies, especially small businesses, neglect to get the basics down in writing early enough. There’s a tendency to believe that “our company doesn’t need them” and that spoken instructions will suffice.

As soon as a company starts growing the limits of this approach become obvious. Putting company policies down in writing makes them official. Employees know what the company takes seriously and how they can keep up-to-date with their rights and responsibilities. People work better when they know where they stand.

No-one wants to focus on the negative but disputes can and will arise. Having the ground rules established in the clearest and simplest terms helps to limit the damage when they do. And in the instance that disputes lead to court, written policies can be essential in ensuring a swift and fair outcome.

It’s not all (or even primarily) about firefighting though. Having the beginnings of a company handbook can help you explain to current and future hires what’s special about your company — as the games company Valve have done so well. Still not sure where to get started? Here’s five company policies that you should put in writing today.

Workplace Health and Safety

Provisions for occupational safety are a necessity for everyone who owns or runs a business. It’s imperative that your employees work within a healthy and safe workplace. Accidents and unsafe conditions can land you in court. If you also count the damage to reputation and loss of faith from employees, complacency when it comes to safety may be the biggest mistake you’ll ever make. A written policy shows that you take the matter seriously. This is about more than a few fire extinguishers. A workplace safety policy will help you to think systematically.

Equal Opportunity Policy

Being an equal opportunity employer is mandated by law in most countries. This equal opportunity policy prohibits any company from discriminating against employees or job applicants on the basis of a “protected characteristic” (gender, age, race etc.). It is fundamental for non-discrimination, anti-harassment, workplace violence and diversity policies. It can also help your business for two reasons: first, it expands the pool of people from which to choose the best applicant for any job and secondly, it creates a fair environment for employees to co-exist, work and thrive in. Putting it in writing will send the message to everyone that equal opportunity is a reality at your company.

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Employee Code of Conduct Policy

All employers have expectations from their employees and a straightforward code of conduct can make this clear. Communicating these expectations clearly is a prerequisite for compliance. Even if an employee has the best of intentions and even if some things are simple enough to be expected (like completing job duties), misunderstandings may still occur. One way to keep them to a minimum is to have a written code of conduct that will include important elements like attendance or even use of social media. Rules must be clear and accessible. Employees can consult them whenever they are unsure of what constitutes acceptable behavior. It also means that when someone’s employment has to be terminated there’s a proper record in place.

Leave of Absence Policy

For various reasons ranging from health issues to vacation plans, employees may occasionally require to be absent from work. Whether it is mandated by law or not, it is always advantageous to let your employees know beforehand what benefits you offer. Different kinds of leave (sick leave, Paid Time Off, maternity leaveparental leave etc.) are separate entities and may require different treatment. Having all this in writing, alongside rules that are necessary to regulate leave taking, is the only way to adequately inform employees.

Employee Disciplinary Action Policy

Occasionally problems will arise at work and dealing with them is much easier with a clear disciplinary policy in place. Employees must know how and under what circumstances they will be disciplined. A standardized step-by-step process will help you ensure fair and appropriate treatment, even if you don’t formally disclose the entire procedure. It will also show that you are an employer who does not tolerate serious violations but also values remedial actions in the case of minor offences. Take care though to consult a lawyer to ensure that the procedures you have in place are lawful.

Workable also offers a broad range of additional company policy templates that you can customize for your own company.

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11+ job sites in the USA https://resources.workable.com/tutorial/job-sites-in-usa Mon, 12 Aug 2019 09:20:54 +0000 https://resources.workable.com/?p=33096 The United States is home to hundreds of job boards, both local and international, free and paid. But, out of the massive number of job sites in the USA, which ones are the best places to advertise to? In other words, where could you more confidently invest a chunk of your recruitment budget or resources […]

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The United States is home to hundreds of job boards, both local and international, free and paid. But, out of the massive number of job sites in the USA, which ones are the best places to advertise to? In other words, where could you more confidently invest a chunk of your recruitment budget or resources to attract great candidates?

To help you find the best job sites for your needs, we pulled together the top job sites in the USA into a handy list to make your job easier. A healthy recruiting mix involves advertising in various places, so use our list of job sites in the USA to choose the ones that work for your industry and open roles.

We’ll be reviewing:

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10 best job boards in the USA

Careerbuilder

CareerBuilder is a large global job board that boasts almost 125 million candidate profiles in its database. Careerbuilder currently has three pricing plans that you can purchase both monthly and annually. The price mainly depends on the number of job ads you’d like to post. You can also pay per job without purchasing a plan if you have a temporary hiring need.

Glassdoor

Glassdoor is both a popular job board and a powerful employer branding tool. You can use this site to post job ads, build out an attractive company profile and reply to reviews left by your former job candidates or former and existing employees. Here’s how to post jobs on Glassdoor and boost your employer brand.

Indeed

Consistently ranked as one of the best job posting sites worldwide, Indeed is a wise investment for employers. The site attracts millions of candidates each month and its parent company, Recruit Holdings, has recently acquired smaller job boards (and large ones like Glassdoor and SimplyHired) to expand its network. This means your job ads are very likely to reach the right candidates. Indeed offers both paid and free job advertising options. Learn how to get your job ad on Indeed.

Job2Careers

Job2Careers is a job site visited by millions of job seekers. It’s powered by Talroo, a complete talent attraction solution for employers. By using Talroo, your job ad appears on Job2Careers and other job boards or niche sites, and gets in front of the right audiences via Talroo’s technology.

Monster

If you ask someone which they think the best job site in the USA is, there’s a very good chance they’d reply with “Monster”. This job board is vastly popular and has three pricing plans to cover your hiring needs. It can also distribute your job ads to newspapers and partner job sites in the USA such as Military.com to help you target the right audience. Here’s how to post a job ad on Monster.

Nexxt

You might know it by its former name “Beyond”, but recently revamped Nexxt remains one of the best job boards. This job board might have one of the largest networks of partner job sites in the USA, such as diversity job boards (e.g. DiversityWorkers.com), local job boards (e.g. Bostonjobsite.com) and international job boards (e.g. StepStone). Here’s how to post jobs on Nexxt.

Resume-library

This Boston-based job site offers a large resume database and job-posting functions. With Resume-library.com, you can search among millions of resumes to find the best candidates in all states and sectors, and you can also post a job ad and get matching resumes. If you’re hiring in the UK, too, check out this job board’s sister site, CV-Library.

Snagajob

Snagajob is a large international job board specializing in hourly work. It includes job ads from various industries including hospitality and retail. Snagajob matches you with qualified applicants out of its 90-million-candidate network, so you can better chances of finding the right hire. Here’s how to post a job on Snagajob.

US.jobs

When it comes to job sites in the USA, we can’t ignore US.jobs. By posting job ads in this job board, you can reach candidates through a network of 25,000 niche job sites (e.g. Boston.jobs, Manager.jobs, Manufacturing.jobs). You can also use their services to claim the domain name “yourcompany.jobs”. Here’s more information on posting on .Jobs.

ZipRecruiter

With ZipRecruiter, you can post jobs and see them distributed across an additional of 100+ job recruiting websites with one click. ZipRecruiter also scans its database of 16 million candidate profiles to find people with relevant job titles, skills, or experience who would be qualified for your open jobs, and proactively sends them notifications to apply. This helps you get better applicants in a shorter time. Here’s more on ZipRecruiter.

LinkedIn

Although LinkedIn is more commonly known as a professional social networking site, it’s also a valuable resource for recruiters due to its expansive reach. LinkedIn Recruiter can help you connect with experienced candidates in a wide range of industries in a more efficient and strategic way. Here’s more on LinkedIn Recruiter.

Niche job boards for recruiters seeking specialized talent

Niche (or “specialized”) job posting sites can bring you closer to more qualified candidates for specific types of jobs. Among these niche job boards are some of the best job sites in the USA (plus some popular community sites with a job posting functionality, such as Stack Overflow). Choose among them whenever you want to strengthen your candidate pool for a particular role.

Tech job sites:

Design job sites:

Sales job sites:

Veteran job sites:

If you like this list of job sites in USA, check out our ultimate list of job boards and the top free job posting sites.

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‘We’re hiring’ social media post https://resources.workable.com/tutorial/we-are-hiring-social-media-post Fri, 18 May 2018 08:19:02 +0000 https://resources.workable.com/?p=31198 Social networks serve as effective recruiting channels when you post and share your open positions. They help you expand your outreach to people who aren’t necessarily looking into traditional channels for new job opportunities. And, you have the chance to add a more personal or casual tone, if that suits your brand. Here are some […]

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Social networks serve as effective recruiting channels when you post and share your open positions. They help you expand your outreach to people who aren’t necessarily looking into traditional channels for new job opportunities. And, you have the chance to add a more personal or casual tone, if that suits your brand.

Here are some tips to consider when posting a job on social media:

  • Keep it short. People tend to check social networks from their phones where brief posts are easier to read.
  • Make it clear it’s a job post. ‘We’re hiring’ images and bold headlines will likely attract job seekers’ attention.
  • Include important information. Highlight the job title and location and add a clear call to action (like a link to the application form.)
  • Play up your company culture. Based on your company’s digital voice, add a more casual tone to your language or mention employee benefits you offer.

Use the following social media job posting template as an inspiration. Feel free to customize as needed and then post on LinkedIn, Facebook, Twitter or any other social network you use for recruiting.

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‘We’re hiring’ social media post template

We’re hiring a [Back-end developer] for our [engineering] team in [Boston]

If you like to develop [SaaS applications], are an expert in [Ruby or Javascript] and have a firm grasp of [asynchronous programming], we’d like to talk to you.
To learn more and apply: [link]

[Optional: image or video]

Related resources:

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How to post job listings on the ‘Google for Jobs’ search engine https://resources.workable.com/tutorial/google-for-jobs Mon, 17 Jul 2017 18:23:05 +0000 https://resources.workable.com/?p=19317 Google for Jobs is one of Google’s first dives into the recruiting space. This job search tool boosts the exposure of your job listings to help you attract more relevant candidates to your roles. Here’s how to get your jobs to show up on Google for Jobs search engine: What is Google for Jobs? Aimed […]

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Google for Jobs is one of Google’s first dives into the recruiting space. This job search tool boosts the exposure of your job listings to help you attract more relevant candidates to your roles.

Here’s how to get your jobs to show up on Google for Jobs search engine:

What is Google for Jobs?

Aimed at making the job search easier for candidates, Google for Jobs is an enhanced search feature that aggregates listings from job boards and careers sites and displays them prominently in Google Search. It’s currently launched in various regions (including the U.S. and the U.K.) and Google keeps expanding this feature’s reach.

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Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

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Can I post jobs directly on Google?

No. Google for Jobs collects, organizes and displays job listings from various job boards and careers pages without any additional action required from you. This means that job seekers can view open jobs with a quick Google search. And employers expand their outreach to a larger audience. Here’s how Google for Jobs works:

How to use Google for Jobs

Now when you search for jobs using the Google job search tool, you’ll view job openings in a dedicated space at the top of the search results, like this:

How to post jobs on 'Google for Jobs' search engine - Sales Jobs in Boston

You can also use the Google job search engine to search for jobs using various filters, such as category, city, date posted and company type:

How to post jobs on 'Google for Jobs' search engine - Filter

Potential candidates can click through to access job descriptions and apply to roles right from Google for Jobs. They can also share listings and learn more about your company and employer brand through the search results.

This enhanced search is designed to improve the recruitment process for job-seekers and employers alike because it:

  • Displays job listings in a prominent location within Google Search results: Your logo, reviews, ratings and job details will be included in search results.
  • Drives more motivated applicants through filters like job title and location: These search engine filters will help you attract applicants who are looking for your type of job.
  • Increases exposure to your listings: Google for Jobs makes it easier for applicants to find your listings and apply to your open roles.

Learn more about Google’s applicant tracking system, Google Hire, and how it compares to Workable.

How to get your jobs on Google for Jobs

While you cannot directly post jobs to Google, there are two ways to list jobs on Google for Jobs: by using a third-party job site or by integrating directly with Google.

Using a third-party job site

Google for Jobs is not a job board – it’s an enhanced search tool – so there’s no way to actually post jobs on Google for Jobs. Instead, it scrapes and features job postings that are already published.

So, if you’ve posted your listings on job boards that have integrated with the Google job search engine already – you’re done. Your listings are now eligible to show up in Google for Jobs. Here’s an example of some Workable jobs that were published on LinkedIn. (LinkedIn has integrated its job posting content with Google for Jobs.) These listing appear prominently in Google search results:

How to post jobs on 'Google for Jobs' search engine - Integration with Job Boards

RelatedWhat’s the best day to advertise job openings?

Using job sites that integrate with Google for Jobs

Here’s a list of job boards, recruiting sites and companies that have integrated with Google for Jobs. New jobs posted on these platforms are eligible to appear in Google for Jobs. (Google notes that this is not an exhaustive list of providers, and is subject to change at any time:)

Integrate directly with Google

There’s another way to get your job listings to show up on Google for Jobs: by directly integrating with Google. If you have a website where your job postings are published (e.g. a careers page), and you can edit the HTML of your job postings, this is the most reliable method to ensure Google indexes your postings.

This method may require help from your development team. Google outlines how to do this in a technical guide available here.

Follow these steps to integrate directly with Google:

  1. Make your web pages indexable.
  2. Include job posting structured data in your job listings.
  3. Update and use sitemaps to inform Google about changes to your postings
  4. Use Google Search Console to view analytics including clicks and impressions.

As a general rule of thumb, optimize your job descriptions for search engines to rank higher in search results. Here are some SEO techniques to improve the Google rankings of your job listings:

  • Use relevant keywords and phrases that pertain to your job description and job title.
  • Avoid jargon, and write clear job titles that candidates are likely to be searching for.
  • Create a visual experience with photos and videos.
  • Write brief job ads that include bulleted lists.

Tip: Six job posting guidelines to follow for job board approval

More resources for posting jobs:

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Verifying candidate identity: 8 real-life strategies that work https://resources.workable.com/tutorial/verifying-candidate-identity Thu, 01 Jul 2021 18:07:39 +0000 https://resources.workable.com/?p=80575 But while remote work opens up new opportunities for both employees and employers, it’s not without new challenges. For instance: When hiring and onboarding employees remotely, how can employers be sure that they’re hiring who they think they’re hiring? Is the person participating in the interview the same person whose credentials were outlined in the […]

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But while remote work opens up new opportunities for both employees and employers, it’s not without new challenges.

For instance:

  • When hiring and onboarding employees remotely, how can employers be sure that they’re hiring who they think they’re hiring?
  • Is the person participating in the interview the same person whose credentials were outlined in the resume/application that was submitted?
  • Is the person taking pre-hire tests or assessments the actual applicant?

These risks associated with candidate identity are not outside the realm of possibility. Some companies are already taking steps to help ensure that their new hires are who they say they are – with some utilizing technology and others applying innovative non-tech-related tricks to help weed out the tricksters.

Eight steps to verify candidate identity

Here are eight real-life strategies companies are taking to ensure candidate identity:

  1. Include detail-oriented follow-up questions
  2. Pay attention to assessments
  3. Check IDs during video interviews
  4. Use e-signatures
  5. Introduce identification scoring
  6. Ask verification questions
  7. Monitor your candidates
  8. Take advantage of third-party resources

1. Include detail-oriented follow-up questions

One way to verify that the candidate is the same person you’ve been evaluating throughout is to include follow-up questions on earlier stages in the recruitment process.

For example, Hosea Chang, COO of clothing retailer Hayden Girls, says employers, recruiters, HR pros and hiring managers can “make sure their hires are acting in good faith by embedding small nonsensical phrases in email communication, assessments, and other correspondence and then quizzing them on it when speaking directly.”

Hosea shares an example of some of the strategies being used to verify candidate identity.

“If someone is taking an accounting exam and they come across the phrase ‘big blue elephants smoking cigars’ randomly in the text, they will probably have some sort of recollection of it when you ask them about it later.”

The point, Hosea says, “is to give little nuggets that your candidates will take note of that won’t make sense in any context until you bring it up.”

Michael Hammelburger, CEO of The Bottom Line Group, uses a similar approach.

“During the post-assessment interview, we ask them about the test and further explain their answers,” Michael says. “We try to test how well they understood the task and dig deeper into their opinions. This helps verify the credibility of their answers.”

2. Pay attention to assessments

Employers are also getting creative, and detailed, in the types of assessments they use to evaluate candidate competencies. This can also help verify candidate identity.

For instance, Davis Nguyen, founder of My Consulting Offer, share the process he used recently when hiring a remote marketing manager. Candidates were asked to do a data analysis and to record a presentation of their findings. If the presentation doesn’t look natural – or looks like the candidate is reading from a script – they’re not considered for the position.

Those that make it to this point in the recruitment process are then invited to a one-on-one interview with the hiring manager, says Davis. The hiring manager then probes into more detail about the assessment, asking questions that can reasonably be answered only by someone who did that assessment.

“For example, we would ask why they set up the pivot tables a certain way or what data they could segment further with the data they had,” Davis says. “If someone had asked or paid someone else to take the assessment, it would have been clear that they wouldn’t know the answers.”

My Consulting Offer has operated fully remotely since its inception in 2017, and Davis adds that this method of verifying candidate identity is used for all hires.

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3. Check IDs during video interviews

Methods of verifying the identity of job applicants and interviews don’t necessarily have to be this complex.
There are other, simpler tactics that interviewers can do to verify candidate identity, such as asking to see a candidate’s identification on camera – such as a driver’s license or another form of ID – during a video interview, without giving them advance notice prior to the interview process.

Tech can help verify candidate identity

Follow-up questions, post-assessment meetings, and on-camera verification can be seamlessly worked into the recruitment process to ensure candidate identity.

Technology can also help you ensure that candidates are who they say they are throughout the process – and there are numerous tools out there that can help you.

4. Use e-signatures

Jessica Robinson is a senior content manager at The Speaking Polymath, a content resource center. She recommends verifying candidate identity through e-signatures.

“To ensure that the candidate who appeared in the video interview is the one whose application was received, employers and managers can [use] e-signatures,” she says.

“For example, they can let the candidates know that they have to send e-signatures with their resumes. Then, during the video interview, the interviewers can verify the e-signatures of the candidates on the spot.”

Jessica points to platforms like signNow as a means of doing this.

5. Introduce identification scoring

Identification scoring is another method of verifying identity that relies on technology. Identification scoring is a method used to detect fraud in business settings – a practice used in the mortgage industry, says Charles McMillan, founder of Stand With Main Street, a company that helps clients formally register their new businesses.

He suggests this is a method that employers might also use to verify the identity of applicants.

“An identity-score system can use the internet to check the legitimacy of someone’s public identity,” says McMillan. “Credit records, corporate and web data, personal identifiers, and other information are included in identity scores.”

6. Ask verification questions

Identity verification services like the type used in the financial services industry that ask loan applicants a series of very specific questions only they would know the answers to, are another option to confirm candidate identity. This is a suggestion from Jordan Lowry, COO of resume-writing service Resumoo.

“Utilizing a secure identity verification service offers an extra buffer of protection beyond a standard W4,” says Jordan. “Once logged in, potential employees will be asked three to five questions regarding their history in order to verify their identity.”

7. Monitor your candidates

Technology can also be an aid in monitoring candidates as they take assessments. For example, you want to ensure they aren’t looking up answers online while completing the assessment.

It’s the same type of technology that is becoming more commonly used in educational settings where schools and instructors may be concerned about remote students using external sources on exams. Software like TestGorilla has been designed specifically to address potential issues with candidates “cheating” during assessments. The software provides automatic snapshots of candidates as they’re being tested and generates alerts if candidates exit the full-screen mode which might suggest they’re on other sites.

Take care when carrying out this method of verifying candidate identity, however, as this could indicate a lack of trust on your part as a potential employer. To circumvent this, ensure that you have the right messaging in place so the candidate fully understands why you’re doing this and that it isn’t representative of how you would treat them as an employee.

8. Take advantage of third-party resources

In addition to all of these options, in some cases, employers can leave the task of verifying identity to others.

With the rise in the gig economy, many employers are opting to hire temporary, contract or freelance staff to help with specific projects. A number of online platforms have emerged as resources for those looking for a wide range of talent. Platforms like Virtual Vocations, Upwork, Skyword, Contently, and many others, offer access to candidates – and have also taken their own steps to vet candidates providing added confidence to employers.

You can also utilize third-party background check services, including Checkr.

Remote hiring, at least to some capacity, will continue to be widely used by employers even after pandemic concerns have subsided. While remote hiring offers many benefits for both employers and employees, it does come with risks.

As we’ve seen, though, employers have a wide array of options for taking steps to ensure that the candidates they interview are who they say they are, and have the skills and competencies they purport to have.

No one wants to make a bad hire – the costs of replacing an employee can be significant. Having strategies in place to verify candidate identity can be crucial in hiring the best candidates, especially in competitive sectors.

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How to document interview feedback for your hiring team https://resources.workable.com/tutorial/document-interview-feedback Tue, 17 Apr 2018 13:24:43 +0000 https://resources.workable.com/?p=31007 When interviewing candidates as a team, your hiring decisions rely on good communication and collaboration between interviewers. And this involves both giving clear, specific interview feedback and sharing it with your team in a consistent way. Here’s a guide on how to help your hiring teams to provide productive and fair interview feedback they can […]

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When interviewing candidates as a team, your hiring decisions rely on good communication and collaboration between interviewers. And this involves both giving clear, specific interview feedback and sharing it with your team in a consistent way.

Here’s a guide on how to help your hiring teams to provide productive and fair interview feedback they can rely on throughout the entire recruiting process:

How to train your hiring team to give effective interview feedback

Arrange meetings or mini-workshops with hiring teams to guide them on effective post-interview communication. Use our examples below when you want to coach team members to:

Justify their choice to disqualify or move a candidate to the next hiring stage.

Examples:

I don’t think we should move forward with the candidate at this point, as they lack experience in XYZ software which is a must-have for this role.

I don’t think we should move forward with the candidate at this point – I just get a feeling they won’t be a good fit.

Raise concerns about candidates’ skills, behaviors, potential or overall interview performance.

Examples:

This candidate has extensive work experience, but I’m not sure whether [he/she] would stay motivated in this role for long. It’d be worth discussing their career goals in the next interview.

This candidate has extensive work experience, but I’m not sure whether [he/she] is the kind of person the team would like to hang out with.

Make well-rounded hiring decisions.

Examples:

This candidate is familiar with our company and showed interest in learning more about our upcoming projects. Considering [Hiring manager’s] notes about the candidate’s performance on the assignment, I think [he/she] will be a very good fit for this role and the company in general.

This candidate passed the technical test, so I think we should move on with a job offer.

Provide information that could be useful in the future (like when considering past candidates for a new role or when giving feedback to rejected candidates.)

Examples:

Based on [his/her] assignment, this candidate has no experience [in specific techniques or software, like debugging in Python.] We could consider [him/her] in the future if we have an opening for [a C++ programmer] which seems to be [his/her] area of expertise.

Based on [his/her] assignment, this candidate isn’t qualified for the role.

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How to help your hiring team share interview feedback efficiently

With post-interview communication, it doesn’t only matter what you say, but also how you share your feedback with your team members. Timely, well-organized and easily accessible feedback helps make better hiring decisions faster.

Here’s how to build systems and scores to document interview feedback for hiring managers and the whole hiring team consistently throughout your recruiting process:

Keep all comments in one place

Exchanging emails to share feedback may result in clogged inboxes and miscommunication (for example, if you forget to cc a coworker or accidentally delete an email.) Instead, use a shared document or a platform that all team members can access at any time. And ask team members to write down their feedback right after the interviews, when the conversation is still fresh in their minds.

Use interview scorecards

Share lists of interview questions per stage so that everyone on the hiring team knows what other interviewers have covered. Each interviewer should ask different questions so they can learn something new about the candidate at each stage. This helps make the final decision more informed and also makes for good candidate experience by avoiding repetitive questions.

Here’s an example:

Phone screening call

Q:Please name our main competitors. What are the differences between them and us?
A: Mentioned our biggest competitors, X, Y and Z. Came very well prepared to the interview and described our competitive advantages.

 

Q:When are you available to start working with us?
A: Needs to give one month notice.

Standardize the skills interviewers should evaluate

Vague questions like “What did you think of X candidate?” may result in equally vague answers. For more specific and useful feedback, create categories of skills you want to evaluate (e.g. “X Software knowledge”, “Collaboration”.)

Also, use rating systems to allow for quick answers. You could use a point system from 1 to 5, a qualitative scale from “Exceeds requirements” to “Doesn’t meet requirements” or a multiple choice between “No”, “Yes” and “Definitely.”

For example:

Communication skills

How capable the candidate is to build relationships with potential customers and sell products.

 

  • Exceeds requirements
  • Meets requirements
  • Needs training
  • Doesn’t meet requirements
Leadership skills

How capable the candidate is in setting attainable and challenging goals for team members.

 

  • Exceeds requirements
  • Meets requirements
  • Needs training
  • Doesn’t meet requirements

Allow for flexibility too

Using a rating scale for structured feedback can save your team time from trying to decipher other interviewers’ evaluations. But, make sure that hiring teams can also share any additional comments they have in an efficient way. For example, add a text field, where interviewers can draw attention to something that stood out to them about the candidate or share their overall impression.

Here’s an example from Workable’s interview scorecards:

Document interview feedback | Interview scorecards by Workable

Automate the process, when possible

Set up automated notifications after each interview to remind interviewers they need to share their feedback. To help hiring teams share their evaluations and keep every comment organized, consider investing in effective software. Workable is an all-in-one recruiting platform that lets you share interview feedback with your hiring team in a safe and collaborative environment. Learn how to:

The post How to document interview feedback for your hiring team appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Take our Video Interview Quiz – and optimize your hiring https://resources.workable.com/tutorial/video-interview-quiz Mon, 22 Jun 2020 15:02:58 +0000 https://resources.workable.com/?p=75245 Fair enough. Sometimes it may seem like a rather impersonal, even automated tool in the recruitment playbook. But when the completion rate of our Video Interviews feature is twice as high as the industry average, perhaps the problem isn’t the tool itself – it’s the user experience. There are also many ways in how Video […]

The post Take our Video Interview Quiz – and optimize your hiring appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Fair enough. Sometimes it may seem like a rather impersonal, even automated tool in the recruitment playbook. But when the completion rate of our Video Interviews feature is twice as high as the industry average, perhaps the problem isn’t the tool itself – it’s the user experience.

There are also many ways in how Video Interviews may be helpful to you and your company. Instead of going into detail about what those benefits are and why, we thought we’d make things more fun and interactive for you with a Video Interview Quiz. In this quiz, you’ll learn how one-way video interviews can be one of the most important tools in your recruiting toolbox.

video interview quiz

There are no right answers or wrong answers here – every answer is actually “correct”, but you’ll get a different piece of information or an interesting fact or statistic with each answer. And the best part? You can take this quiz again and again and pick up something new every time.

Whether it’s for your own convincing or for someone else’s buy-in to get Workable Video Interviews to optimize your recruitment process, there’s a lot here for you. Ultimately, this is purely for your own educational entertainment.

Without further ado, here’s the Video Interview Quiz!

Move the right people forward, faster

Scaling up? Hiring remotely? Keep your pipeline moving with Video Interviews, a premium one-way screening tool from Workable.

Try video interviews

The post Take our Video Interview Quiz – and optimize your hiring appeared first on Recruiting Resources: How to Recruit and Hire Better.

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8 steps of the selection process for hiring employees https://resources.workable.com/tutorial/employee-selection-process Wed, 27 Feb 2019 10:00:00 +0000 https://resources.workable.com/?p=32426 Let’s face it: finding and selecting a candidate for a job isn’t as cut and dried as it may initially seem. You don’t just look up and down the list of candidates and say, “Hmm, that person will do just fine.” Instead, you have to go through numerous steps to get to the final stage […]

The post 8 steps of the selection process for hiring employees appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Let’s face it: finding and selecting a candidate for a job isn’t as cut and dried as it may initially seem. You don’t just look up and down the list of candidates and say, “Hmm, that person will do just fine.”

Instead, you have to go through numerous steps to get to the final stage of the employee selection process, right from building a hiring plan, drafting a job announcement, conducting interviews, running background checks, and sending the final offer letter, among many other steps along the way.

If you’re like any employer, HR representative or recruiter, you probably don’t have the time to get into the nitty-gritty details of the selection process. Whether you want to hire an intern for your company, fill positions in your rapidly growing startup, build out your sales team, or grow your employee base by tenfold, there’s something here to meet your needs: a quick step-by-step guide to follow for your recruitment and selection process so you can get that new star candidate on your team.

Here are eight steps in the selection process for hiring employees and how to best go through each — if you’re interested in specific employee selection process steps, click on the table of contents below:

1. Application

The application phase in the selection process is sometimes seen as passive from the hiring team side – you just wait for candidates to respond to your job ad. However, applications can and should be selection tools, helping you sort candidates as qualified or unqualified.

How can you do this? There are two options to get started: qualifying questions and gamification.

Qualifying questions

If you’re using software to build your application forms, using qualifying questions at the beginning of your selection process should be easy. You can add two or three questions relevant to the position. The candidates must answer these questions in order to apply. For example:

  • Briefly describe your experience with Excel.
  • What’s the difference between content marketing and journalism?
  • Can you legally work in the UK?

Some of these questions could require simple yes/no answers with the wrong answer automatically disqualifying a candidate – this is something that can also easily be done via recruitment software. Of course, automatic disqualification should be reserved only for absolute must-have skills. For example, if you’re looking for a senior designer, a disqualifying question could be “Do you have 5+ years of design experience?”

Help candidates complete your applications

Of course, you want candidates who start completing your forms to actually go all the way and submit their application. Yet, so many candidates abandon applications because it takes too long to complete them or they’re too complicated. To avoid this, here are a few things you can do to streamline this part of the selection process:

  • Keep qualifying questions to a minimum and make sure they don’t require complex or long answers.
  • Try applying to one of your open roles; that’s how you’ll be able to spot glitches, hurdles or lengthy applications.
  • Test your application forms’ (and careers page’s) mobile version. Many people apply via mobile so it needs to work well.

To see whether there’s an issue with your application forms, you could also track your application abandonment rate. Ideally, you’d like it to be close to 0%, so the higher that number is, the more improvements your applications need.

Gamification

Gamifying your recruitment process isn’t a new trend, but with the progress of technology, you can now use gamification tools more effectively in the selection process. Especially in the application phase, consider asking less-experienced candidates and those transitioning from different backgrounds to play online or offline games.

The reasoning behind this is that candidates who are recent graduates, or have made a career change, won’t have much relevant experience to showcase in their resumes — despite being possibly the right fit for a job. This can be a problem when you’re trying to evaluate them based on their application. By using gamified assessment methods in the that stage, you can shortlist promising people and your hiring team will have better chances of interviewing only a few truly qualified candidates.

This also gives you an opportunity to diversify your applicant pool when you find the majority of applicants that meet your required background come from a narrow subset or demographic.

There are many options to insert gamification in your selection process; for example, an online service like benchmark.games or coding challenges, like Workable’s integrated tool HackerRank, could be useful.

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2. Resume screening

Now that you have wrapped up the application phase of the employee selection process, you have a collection of resumes or CVs to sift through and filter those deemed suitable for a screening call. What you’ll need to do now is go through resumes one by one, whether manually or software-assisted, and identify prime candidates.

This is one of the most traditional employee selection methods to move candidates to the next step by identifying and disqualifying those who don’t quite fit what you’re looking for.

There may be hundreds – in some cases, thousands – of applicants for a single job. There are numerous ways to filter resumes:

Background

This is a practical side of the selection process; you’re looking for the background that qualifies a candidate for the position you want to fill. You’ll want to know if they have the academic knowledge or professional expertise – or both – to perform a job well.

For instance:

  • If you’re looking to fill an accounting position, someone with an accounting degree yet with little to no practical work experience might be suitable for a junior-level position.
  • If you’re looking for a bartender, someone who has already worked at several reputable pubs or restaurants in your area may be a good fit.
  • Or, if you’re looking to fill an editorial manager position, you want to know they have the academic expertise that proves their advanced ability to think, edit, and write for school assignments, coupled with a number of years in a high-intensity media environment requiring decision-making on the fly.

You want to be careful not to stick to these parameters too rigidly; many qualified candidates may not have the traditional background for this position. Learn about how non-traditional candidates can bring as much to the table as their traditional counterparts.

Resume layout

Even something as simple as the layout of a candidate’s resume can be an indicator of how qualified they are for a position. The skill of organizing and presenting information in a clear and concise way is on full display here.

Consider the following examples of how a resume’s layout can offer a quick demonstration of a candidate’s skill set:

  • If you’re looking to fill a creative position – such as graphics or web design – the resume layout can be a powerful indicator of how well they can design.
  • If you’re looking to fill a sales position, the manner in which they present a resume can show you how they might be able to catch your client’s eye with important, relevant information to convert them into buyers.
  • If you’re looking for a marketing copywriter, the resume shows their ability to describe things in a tight, concise and engaging manner.

Here are some original ways a resume can be presented.

On the flip side, you’re also looking for resume red flags that a candidate may not be what they present themselves to be. For instance, a resume can include obvious copy-and-pasted boilerplate text, mismatched dates, typos, embellishments or even clear fiction (such as a school that doesn’t turn up in a Google search).

Cover letter

Similarly to the resume, a candidate’s cover letter gives you an idea of who they are and what they bring to the role. You’re looking for tightly and smartly written language that clearly describes what they can bring to the position. Does the candidate:

  • Describe their skills and background in a relevant way to the position being applied for?
  • Show their knowledge of your company and its goals, and how they can contribute?
  • Write in a professional, error-free manner that reflects their ability to communicate via email and other channels?

Intangibles

It may initially seem corny to list one’s hobbies and personal interests in a resume, but even those can be great indicators of the kind of person applying for the role. For instance:

  • “Running” indicates they’re a healthy person and disciplined enough to train for 10Ks or marathons on a regular basis.
  • “Volunteering” shows they’re interested in the bigger picture (i.e. your company’s mission and vision) and can have the empathy that would make them a great team member.
  • “Chess” indicates an ability to process complex information in a logical/logarithmic way, an invaluable skill for a developer position

Unconscious bias

As through every step of the employee selection procedures, you want to keep your unconscious bias in check. Harvard’s Project Implicit is a great tool to help you realize where your unconscious biases lie and how strong they are. Maintain that awareness as you sift through resumes.

For example, during the selection process, watch out for potential biases including someone’s name, gender, race, age, class, and even academic background – for instance, just because someone got their MBA from a local college rather than from Harvard doesn’t necessarily make them less worthy of a candidate or their MBA degree less impressive.

If you are like many employers and recruiters, you’re also actively pursuing a D&I initiative. If you’re looking to build a gender-balanced team in a sector dominated by one gender, check out these five steps in which you can do it successfully.

This stage of the employee selection process often involves multiple parties in the hiring team, including the HR representative, the hiring manager, the recruiter, and sometimes even the direct report. Learn more about how you can work together as a team within the same platform, including adding comments, scores, and other data to each application.

If this feels like a time-consuming affair, you’re probably right. There are numerous AI tools within Workable’s software that enable you to speed up this stage of the selection process.

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3. Screening call

The screening call, or phone screen, is among the initial hiring stages where recruiters shortlist applicants. The purpose of this call is to establish whether the candidate is truly interested in the job and (at least) minimally qualified to do it successfully. This way, only the best applicants will go to the next, stricter (and more expensive) hiring stages, like assessments and in-person interviews, saving your team time and money.

Schedule a phone screen

The email you’ll send to candidates to schedule a screening call is important; that’s because it may very well be your very first communication with that candidate. So this is your chance of setting the tone of your relationship with that candidate and, who knows, future employee.

In this case, you need to be straightforward and positive, giving out a professional outlook. Thank the candidate for applying to your open role and ask them if they’d like to speak with you so you can get to know them and give them details about the job. Keep it short and sweet.

Here’s our template to get you started – make sure to customize it to fit your company’s voice.

Prepare well beforehand

Without being able to see candidates face to face and connect with them or assess their body language, and with the added issues of occasional bad signal or background noise, you might find screening calls difficult to navigate. The key is to prepare thoroughly: know exactly what you’re looking for and what you want to learn about each candidate, as well as what information you’d like to convey, before you begin with the selection process.

  • Write down your requirements. You probably already know the basic qualifications you’re looking for, so make a list of basic ones you’d like to check during the screening call. These might include “must be able to start work within the month” or “they should want to relocate.” It might be useful to give some thought on what you can be flexible on – for example, would you be able to convert a full-time job to part-time or agree to flexible hours?
  • Read candidate resumes. This is important for two reasons: you’ll show candidates that you’re serious about their application, and you’ll be able to spot discrepancies you can ask about. For example, if candidates have a huge gap in their employment record, you might ask why that was.
  • Make sure you can answer basic questions. Candidates will be evaluating your company throughout the recruitment process, just like you’ll be evaluating them. To persuade a good candidate to complete and assessment or come in for an interview, you should pitch the position and your company effectively. Do your homework about the role and refresh your knowledge of the company’s mission.

Select the right questions

The questions you’ll ask should tell you whether the candidate is suitable and interested in the role. So make sure you address both those points during the screening call (without going into too much detail in terms of skills – reserve these questions for later hiring stages.) Here are a few example questions:

  • When could you start if you were offered the job?
  • Would you be comfortable with 50% travel?
  • How much money would you like to earn in this position?
  • What did you find most interesting in the job description?
  • What interests you about our company?
  • Tell me about this two-year gap in your resume
  • Why do you want to leave your current position?

Ask questions and listen carefully to the candidate. Determine whether their attitude suits your company and whether their answers are satisfying. Watch out for answers that may not sound genuine or contradictions with their resume or application.

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4. Assessment test

Once you’ve screened candidates and sorted them out into “promising”, “maybe”, and “disqualified” groups, you want to look at the surviving candidates and further assess their ability to do the job you’re looking to fill. These assessments can take place in a multitude of forms in the selection process:

  • An in-person audition for an acting position, a sales job where you request the candidate to pitch you a product, or a kitchen position where you ask them to cook something for you on the spot.
  • A written or online test to test for aptitude, personality, intelligence, etc.
  • A practical skills test to determine a candidate’s typing speed, data entry capabilities, memory, etc.

It should be noted that personality- and culture-based assessment tests are often debated as to their applicability in determining the success of a candidate in a certain job – not everyone agrees that a Myers-Brigg assessment test is a good thing, for instance.

However, practical skills assessments are a powerful tool to determine whether a candidate is indeed able to do a job well as they’ve claimed in previous stages of the employee selection process.

Check out our top 10 assessment tools for different focal areas, including judgment, aptitude and coding skills. Also, learn about Workable’s own assessment tools and integrations to best optimize this stage, as well as a selection of “how-tos” for assessing a candidate’s skill sets for different common positions within a company. Assessments can also be gamified, as above.

Navigate the assessment stage effectively

Timing is a consideration. You want to give candidates enough time to complete the assessment – for instance, give them 3-5 business days to complete a short test. Stay close to realistic goals that you might expect of them if they were working in your company; don’t ask them to complete a complex project in a 24-hour span, but don’t give them 20 days either.

Communication is key. Explain clearly to candidates the scope and purpose of the assessment, so they understand fully why you’re doing it. You don’t want them thinking you’re asking free work of them.

In many cases in this phase of the selection process, you aren’t just looking at a candidate’s ability to do the task at hand; you’re also looking at the way they communicate themselves leading up to, during, and after the assessment. You’ll also want to look at the way they approach the assessment, especially when it comes to creative projects such as in development and design which often require some collaboration and planning.

A follow-up interview – separate from other interviews – dedicated to this particular assessment can shed valuable insight on how candidates worked on the project and their takeaways and learnings from it.

It’s important to note the many variables associated with an assessment. It’s not necessarily enough that a candidate is able to perform the task with flying colors or seemingly unlimited creativity. You’re looking at all the ways in which they’ve gone into it; perhaps a junior developer has not completed a technical test perfectly but demonstrated great intangibles in the “good” questions they’ve asked of you or in their receptiveness to feedback and a willingness to grow and learn.

Or, perhaps a senior designer didn’t do exactly what was asked of them, but “bent the rules” a little bit and turned out an even better product in the end; and what’s more, they talked to you about their idea before going ahead and doing it.

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5. In-person interviewing

You’re now deep in the selection process, having screened candidates, evaluated their skills, assessed their abilities, and created a shortlist of the most qualified people. It’s finally time to meet in person with those promising candidates and determine who’s going to be your next hire.

A good interview will help you make better hiring decisions, as you will objectively evaluate and compare candidates’ potential. But there’s more to do than the actual interview. You need to prepare yourself and the entire hiring team to make sure you ask all the right questions. More specifically, you should prepare:

  • A list of job-related questions that assess how well candidates can manage regular job duties. You can ask a mix of:
  • Cultural fit questions that will help you pick these candidates who are more likely to thrive in your work environment. For example, you could ask:

Once you have your set of interview questions ready (and double-checked that you’re not asking anything illegal), you can invite candidates to your offices – or schedule a video call if you’re hiring remotely. Here are a few tips to help you schedule interview with candidates more effectively:

  • Schedule interviews at least two or three business days in advance. Surely, if you’ve found the perfect candidate or if you’re in a rush to close an open role, you want to speed up the process. But, calling candidates to ask them to meet on the same or next day could send the wrong message and make you look desperate. Besides, candidates might be working elsewhere, so they need to adjust their schedule. They also need some time to prepare themselves for the interview (e.g. do some research on your company, take a closer look at their assignment, etc.)
  • Provide candidates all necessary information. This includes:
    • the exact day and time of the interview, taking into consideration different time zones if you’re interviewing remote candidates
    • the address of your offices along with directions on how to get there (or, instructions on how to log in to a video platform, in case of a video interview)
    • the names and roles of the interviewers
    • the scope of the interview (e.g. “We’ll go over your assignment” or “You’ll meet with the CEO”)
    • the estimated duration of the interview

Add any other details that candidates might find useful, such as what they need to bring with them (e.g. their ID for security reasons or their portfolio) or where they can park their car. You can use a scheduling interview email template to save time; you will only need to adjust the names and dates every time you invite a candidate to your offices but the main information will stay the same.

  • Offer candidates a few alternative days for the interview. Busy schedules and multiple interviews and interviewers can make the interview scheduling process very complicated. To save time and avoid back-and-forth emails or double-bookings, let candidates pick the most convenient day and time. You could either share via email your availability (highlighting your preferred three or four time slots) or share your entire calendar through a self-scheduling tool.

Before the day of the interview, make sure that all interviewers are well-prepared. For members of your hiring team with little or no experience in recruiting, consider running a mock interview; this way, they’ll feel more comfortable when they actually meet with the candidates.

Here’s a checklist that will help you conduct more effective interviews during the selection process:

  • Stick to the interview questions you have prepared; small talk with candidates or questions that are irrelevant to the job could result in biased hiring decisions.
  • Ask all candidates the same set of questions in a structured way; this way, it’ll be easier to compare their answers and select the most qualified ones.
  • Be prepared to answer questions from candidates, too; they’ll probably want to learn more about the team, the company goals and the employee benefits.
  • Review candidates’ profile (e.g. resume, assignment, previous communication) before you meet them; you’ll refresh your memory and won’t ask things they’ve already mentioned.
  • Provide interview feedback to your hiring team as soon as the interview finishes; the best hiring decisions rely on collaboration.

Keep in mind that a good interview will not only help you spot deal breakers, it will also impact the overall candidate experience. Naturally, you won’t hire every candidate you interview. But, if you come to interviews prepared, ask job-related questions and are respectful to candidates, even the ones you reject will leave with a positive impression about your company.

Want to learn more about how to organize and improve your interview process? Read our detailed guide here.

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6. Background checks

Background checks reassure you that your finalists are reliable and don’t pose risks to your company. For example, employers may conduct pre-employment checks to make sure candidates have told the truth in their resumes or don’t currently do illicit drugs. In fact, there are several types of background checks including:

  • Criminal records
  • Credit reports
  • Driving records
  • Verification reports (e.g. identity, education, work history, social security number, national insurance number, etc.)
  • Drug tests

These checks are most useful in the selection process when there’s high risk involved in employing someone unsuitable in a particular job. For example, you probably wouldn’t want a convicted sex offender working at a nursing home or someone with bad credit handling your company’s finances; current drug users would be a huge safety risk as machine operators and professional drivers with extensive drunk driving records would probably not make the best hires. And so on.

So in these cases, conducting a pre-employment test would be very important (you could do background checks in other instances too, but there might not be a necessity to do so). If you’re thinking of conducting background checks, be sure to:

a. Consider legal aspects of background checks

First, some background checks are mandated by law in certain industries or roles depending on location. For example, in some jurisdictions, working in substance abuse facilities or daycare centers requires passing a criminal record check. So make sure you know the applicable regulations to order background checks as necessary.

Also, pre-employment checks are themselves regulated by law. For example, in the U.S., you need to comply with the guidelines set by the Equal Employment Opportunity Commission (EEOC) and the Fair Credit Reporting Act (FCRA). The UK has its own set of guidelines regarding background checks. Local laws in your area may also require a candidate to have an offer in hand before you can ask permission for a background check.

b. Choose a reputable and reliable background check provider

There are generally two options for conducting background checks: the full-service provider and online DIY websites. DIY websites let you do your own investigations and are cheaper, but many may not be compliant with local laws and using them to research candidates may pose legal risks.

Full-service providers, on the other hand, are usually compliant (though you should always ask for proof that they are) and can undertake the full investigation on your behalf. Look for providers and evaluate them based on compliance, costs, turnaround time and types of checks they offer.

If you’re using recruiting software like Workable, you’ll be able to access background checks straight from the system via an integrated provider, thus saving time.

c. Navigate discussions with candidates appropriately

The law in many places mandates that you ask candidates’ permission before you conduct checks in an employee selection process. So, you need to tell them that you’re thinking of looking into their past. Afterwards, you also have to inform candidates of your intention to reject them (adverse action notification) to give them time to rebut a false report. Candidates will inevitably have their own concerns and questions on the pre-employment screening. They may distrust your intentions, see this as an invasion on their personal information or believe you’re looking for reasons to reject them.

Be honest about what background checks are for. If they’re mandated by law, say so. If it’s your company’s policy for certain roles, be sure to explain how you’ll handle results: for example, let this candidate know that they’re one of your finalists (perhaps the only finalist) and you just need to reinforce your decision to hire them.

After you’ve ordered the test, it’s good to keep in touch with candidates for as long as you’re waiting for results (which can be several weeks).

For more tips on how to handle potentially awkward conversations about background checks in the selection process, see our 8 useful tips.

d. Interpret results correctly

There are a number of background check red flags you can find after you get the results of a test. Some might justify an immediate disqualification, such as if you learn that a candidate for a role as an accountant has been convicted of fraud or embezzlement.

But other results might not be as serious. For example, one candidate might have lied about where they went to school. You might decide that lying is enough to disqualify them, but that’s not necessarily the case. In these instances, it might be useful to have an open conversation with a candidate and see if they regret lying, or if they had a reason to do so. The report might even be inaccurate, so it will be fair to hear the candidate’s side of the story.

With that in mind, it’s important to understand that employment background checks should be used as one of many employee selection tools – they alone shouldn’t make the hiring decision for you. Background screening shouldn’t be used as a way to disqualify someone or reduce the number of applicants for a position. Checks are meant to reinforce a hiring decision and ensure candidates who have been selected for a job are suitable.

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7. Reference checks

In the final stages of the selection process, you might want to get some references for your best candidates. This way, you’ll get feedback about their performance from people they’ve actually worked with in the past, such as former managers, former colleagues or business partners and clients.

You could ask candidates to provide contact details from former employers and coworkers. Or, you can reach out directly to people you know they used to work with. In any case, when requesting references for a candidate, it’s best to initially send an email to introduce yourself and explain why you want this information. This way, you can schedule a call where you’ll discuss in more detail.

During reference checks, you will:

  • Confirm what candidates have already told you (e.g about time of employment and previous job responsibilities)
  • Learn how candidates use their skills on the job
  • Discover potential weaknesses or lack of practical experience
  • Understand how candidates behave in the work environment (e.g. if they’re punctual, if they receive feedback well, etc.)

To obtain objective and relevant information, you need to ask targeted questions. Here are a few sample questions to ask when getting references for candidates:

  • When did [Candidate_name] work at your company and what was their job title?
  • What were [Candidate_name’s] main responsibilities?
  • Could you mention one or two group projects [Candidate_name] was involved in? What was their role and how did they collaborate with their colleagues?
  • Do you think [Candidate_name] could take on a more senior role? Why or why not?
  • Given the opportunity, would you rehire [Candidate_name]?

While getting references, keep an eye out for red flags. For example, it’s not a good sign when you notice discrepancies between what the candidate mentioned during the interviews and what their former employer told you. You should also consider any negative feedback you get that shows that candidates aren’t as skilled or as reliable as they seem.

Once you’ve taken everything you learned in the selection process into account, from your own candidate evaluation to background and reference checks, you’re ready to make your hiring decision.

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8. Decision and job offer

Congratulations! After a series of well-organized selection processes for recruiting new employees, you’ve finally found your perfect hire. Now it’s time to let them know you’re offering them a position at your company. The job offer process is a critical one; done right, you’ll soon welcome your new employee in the office. But, if you miss something, you might lose a great candidate and have to start the hiring process all over again.

Here are some tips that will help you streamline the job offer approval process:

  • Discuss employment terms early in the selection process. Salary, bonuses and working hours are all potential dealbreakers, so it’s best to learn whether you agree with candidates on those factors before you offer them a job.
  • Make an informal verbal offer. It’ll cost you time if you wait to craft a formal job offer letter before you inform candidates. You can first call them to give them the good news and get a hint as to whether they’re going to accept or reject your offer. Be sure to give the candidate the opportunity to “think on it” so they don’t feel pressured to give an answer right away.
  • Use a job offer letter template. Instead of writing a new job offer letter from scratch every time you’re offering a job, use an existing template and add only what’s different (e.g. candidate’s name, job title, salary, etc.)
  • Keep HR, Finance and the CEO in the loop. A job offer process usually requires filling out paperwork, getting approvals and completing other prep work before you welcome a new hire in your offices.

If you’re using Workable, you can simplify the offer letter approval process by keeping all necessary data in one place and automating parts of the process.

When a candidate accepts the job offer a hiring cycle ends successfully.

Now what? It’s time to start preparing your new employee’s arrival. You can send them a welcome email to get them excited and plan their first day for a smooth onboarding. Before that, though, don’t forget to inform rejected candidates that they didn’t get the job; not only are they potential employees for another position down the road, but also a positive candidate experience will work miracles for your employer brand.

The post 8 steps of the selection process for hiring employees appeared first on Recruiting Resources: How to Recruit and Hire Better.

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How to scale up your hiring process: 13 features for rapidly growing companies https://resources.workable.com/hiring-with-workable/how-to-scale-up-your-hiring/ Thu, 17 Jun 2021 13:58:56 +0000 https://resources.workable.com/?p=80369 Whether you’re growing from one to 100, or hiring 100 new employees, here are 13 essential Workable features to help you scale up your hiring to align with your overall business goals. How to scale up your hiring: 13 features for rapidly growing companies 1. Hiring Plan 2. Department Hierarchy 3. Access rights and permissions […]

The post How to scale up your hiring process: 13 features for rapidly growing companies appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Whether you’re growing from one to 100, or hiring 100 new employees, here are 13 essential Workable features to help you scale up your hiring to align with your overall business goals.

How to scale up your hiring: 13 features for rapidly growing companies

1. Hiring Plan
2. Department Hierarchy
3. Access rights and permissions
4. Integrations
5. Compliance
6. Interview self-scheduling
7. Automated actions
8. Bulk actions
9. One-way video interviews
10. Mobile app
11. Customer support
12. AI Recruiter
13. People Search

Maintain transparency, accountability and control

When you scale up your hiring in a company that’s growing aggressively, that hiring process no longer involves just the recruiter or hiring manager. There are other stakeholders involved, including those at the executive level, department heads, finance managers, and others. Plus, the recruitment process grows in complexity as you’re no longer hiring just to fill a seat.

For that, you need to have a recruitment system that maintains transparency to all interested parties, holds them accountable to their respective roles in the hiring process, and is controllable all in one place. The following features will enable you to have such a system in place.

1. Hiring Plan

Rapid growth requires a strategic hiring plan that’s as dynamic as your company. You might be able to manage requisition approvals manually for one or two employees, but certainly not two hundred at a time. When you’re hiring at high volume, you need an organized approach so you can prioritize requisitions properly, budget them accurately and maintain visibility at all times.

With Workable’s Hiring Plan, you can track requisitions, manage approvals and review budgeting data, all in real time. Hiring managers create requisitions when they need to hire, and follow standard or custom approval workflows. As roles are opened and filled, your Hiring Performance report updates automatically, so you can track changes, make adjustments and forecast your hiring budget for the year.

Align your hiring team

With Workable’s hiring plan, you’ll move out of the spreadsheets and into one centralized workspace, where info is always current and next steps are always clear.

Try our hiring plans

2. Department Hierarchy

As your organization evolves, so does your organizational structure. As teams change and expand, you need a system that makes it easy to adapt.

Enter Department Hierarchy. This centralized department management makes it for you to manage custom departments and hierarchical structure — meaning, as your company grows your hiring structure does, too.

Filter your careers page, dashboards and reports based on the departments you’ve set up and organize key features of the hiring process by department and location. Super admins control every aspect of department management and setup, so you can maintain strict control and organization as you scale up your hiring process.

3. Access rights and permissions

When you grow from five to 500, the number of people involved in the hiring process expands exponentially. With more users and varying degrees of seniority, it becomes more difficult – and more essential – to protect sensitive data. Control who sees what, when with Workable’s roles and permissions.

User roles define which hiring tasks team members should (and can) perform, and user permissions ensure they get just the right amount of access to get the job done.

4. Integrations

Growing companies usually don’t depend on just one system to get their hiring done. From SSO to background checks to HRIS and onboarding Workable connects with the tools you rely on.

With Workable you can transfer candidate data seamlessly and safely or connect to your business intelligence suite to access robust analytics and measure custom KPIs. Need to go custom? With Workable’s open API and world-class Tech Solutions team, nothing is out of reach.

Check out Workable’s extensive list of integrations.

5. Compliance

Managing compliance can get more complicated as your business grows. As you expand across countries and continents, so does the list of regulations and laws you must comply with.

Workable helps you navigate local, national and internal regulation – no matter where you’re operating. Our suite of automated compliance features make it easy to manage and demonstrate compliance. Whether it’s GDPR, CCPA or EEO – Workable has you covered with features like automated data deletion, candidate opt-out links, and anonymized candidate surveys and reports.

Save time, automate admin and hire at scale

When you’re processing hundreds of applications for a single job opening, that’s a lot to manage. That number grows exponentially when you’re filling multiple positions at once and on a regular basis. The following features will help optimize the process in a scalable way, and avoid lengthy delays in the recruitment process.

6. Interview self-scheduling

It can take days to coordinate scheduling for just one candidate — imagine trying to do it for one hundred! At a rapidly scaling company it’s downright impossible to schedule interviews the old-fashioned way — 100% admin and 0% value added.

With Workable’s self-scheduling option, you can eliminate the back-and-forth and book timely, convenient interviews with just a few clicks. In your initial outreach template, simply include the self-schedule link. The candidate can view the available slots on your calendar and book on the spot. All you have to do is show up!

7. Automated actions

Stuck doing the same old boring hiring tasks over and over again? They’re not just tedious, they can also cost you serious time and effort when multiplied over hundreds of open positions. What seems like just two minutes can easily turn into two hours of admin work per day as candidates and open roles pile up.

With Workable’s automated actions you can increase productivity and speed up time to hire by automating repetitive tasks, emails and invites. Develop custom email templates and create automations by job, department or hiring stage.

Whether you’re sending an assessment test, self-schedule interview links or disqualification emails – Workable makes it easy to set up, cancel and edit automations.

8. Bulk actions

At a rapidly scaling company, you’re likely dealing with hundreds or thousands of candidates. Taking basic actions like sending emails or disqualifying applicants, can take ages if you’re forced to do it one-by-one.

Luckily, Workable’s bulk actions make it easy to take action with just a few simple clicks. In Workable, you can use templates with bulk emails to email sourced candidates or send mass rejection emails to disqualified applicants.

Simply open the hiring stage, select the candidates you’d like to email and click ‘send bulk emails’ from the bulk actions menu. Workable even has built-in duplicate detection to prevent candidates from receiving emails twice.

9. One-way video interviews

When you’re scaling up, you need your time-to-hire to go way down. You need tools that will help you screen at scale, and more easily identify qualified candidates. Enter, Video Interviews. Video Interviews reduce the time you need to spend communicating, scheduling and carrying out the screening process.

Workable’s one-way video interviews are built with the candidate in mind – there’s no messy tech, no downloads and no leaving the application form. It’s all built into the Workable platform, which also makes it easier for the hiring team to collaborate and compare feedback. And since hiring teams can review responses and provide feedback at any time, from any device, you’ll identify your best candidates faster, too.

Align your hiring team

With Workable’s hiring plan, you’ll move out of the spreadsheets and into one centralized workspace, where info is always current and next steps are always clear.

Try our hiring plans

Engage the entire hiring team

Hiring may be in your day job, but it’s not always in the day job of the hiring manager or executive. Nevertheless, to do your job well, you need their active participation. The following two features will help you make their part in the process easier – which in turn makes it easy to do your own job even at scale.

10. Mobile app

The hardest part of hiring at scale can be getting hiring managers on board and engaged. The mobile app makes it easy for hiring managers to stay connected, no matter where they are.

The mobile app acts as your personal assistant giving you an overview of upcoming events, overdue tasks and all the helpful context you need. You can screen, communicate, evaluate and even hire, all from your phone.

Learn how a Workable sales executive hired 20 salespeople in three months using her smartphone, despite a packed schedule.

11. Customer support

When you’re at a high growth company, you can’t get hung up on a tech question. You need real answers from real people, real fast. Workable’s global support team has you covered, no matter what timezone you’re in.

An agent is never more than a simple call, chat or email away. And, with a 95% customer satisfaction rating, you could say we specialize in solving problems.

Fill your (rapidly growing!) talent pipeline

Finally – talent shortages and niche roles often pose a challenge to recruiters who need to attract the best and brightest candidates to your company. This feature will help you.

12. AI Recruiter

When you’ve been tapped to help your company double in size by scaling up your hiring, the best place to start is with a healthy talent pipeline. But instantly filling your pipeline with a host of diverse, qualified applicants is easier said than done.

Until now. With Workable’s unique sourcing toolkit you won’t need external recruiters or additional sourcing software to get a leg up in the talent market. With AI Recruiter you can take sourcing into your own hands. Get a list of the top 50 passive candidates for every job in your account, instantly. Add them all into the sourced stage with one click.

13. People Search

Already know what skills you’re looking for? Leverage the power of the internet in an instant. Be as specific or as general as you like while running a full boolean search based on experience, keywords, location, education, etc. You’ll get matching passive candidates with their best contact info.

Learn how an insurance startup tripled their employee base in 2.5 years, hiring for difficult-to-fill niche roles using People Search.

Make the right hires faster

Source and attract top talent, deliver a modern candidate experience, and make the right hiring decisions with Workable, the world’s leading recruiting software.

Take a tour

The post How to scale up your hiring process: 13 features for rapidly growing companies appeared first on Recruiting Resources: How to Recruit and Hire Better.

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The video interview: top tips for employers https://resources.workable.com/tutorial/video-interview Mon, 11 Nov 2019 14:29:35 +0000 https://resources.workable.com/?p=34739 A video interview can help you screen candidates more effectively in situations such as: Interviewing across different time zones or with hiring team members in different locations Screening numerous candidates within a short time frame during rapid upscale Looking at intangible skills that can’t be described in words or numbers Assessing candidates’ resumes who oversell […]

The post The video interview: top tips for employers appeared first on Recruiting Resources: How to Recruit and Hire Better.

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A video interview can help you screen candidates more effectively in situations such as:

  • Interviewing across different time zones or with hiring team members in different locations
  • Screening numerous candidates within a short time frame during rapid upscale
  • Looking at intangible skills that can’t be described in words or numbers
  • Assessing candidates’ resumes who oversell themselves to grab your attention
  • Interviewing remote candidates when you build or expand your distributed teams

Video interviews help you get past these challenges, and identify otherwise overlooked talent as well as candidates who seem good on paper but lack necessary skills.

What exactly are video interviews?

Video interviews are a way to evaluate candidates remotely. Instead of meeting in person or talking on the phone, recruiters and hiring managers can interview candidates virtually, using video interview software (e.g. SparkHire, Jobma) or communication tools (e.g. Zoom, Skype, Hangouts).

A video interview is usually preferred at early hiring stages as a method to screen a large number of candidates quickly and effectively. It can also be useful when candidates and interviewers are in different locations and can’t meet face to face. They’re a great solution, too, when you want to reach untapped talent, such as remote candidates or employees who prefer flexible work options.

Employers who wish to conduct video interviews during their hiring process need to have a type of video interview software and basic video interview equipment, your computer’s built-in microphone, camera and speakers will work fine in this case. It’s also useful to choose where to do video interviews; a quiet room with no distractions is appropriate in this case. Finally, consider creating a simple “how to set up a video interview” guide with basic technical instructions and video interview tips that you can share with candidates and/or interviewers.

Move the right people forward, faster

Scaling up? Hiring remotely? Keep your pipeline moving with Video Interviews, a premium one-way screening tool from Workable.

Try video interviews

What are the different types of video interviews?

There are two main categories: one-way and two-way video interviews. A sub-category also fits here; the video resume or application. Although technically not an interview, it’s still a type of video assessment.

Let’s see in greater detail the different video interview types:

1. Two-way video interview

This is the most common type of video interview, also called live video interview or synchronous video interview. Candidates and interviewers log into the same video call and have their interview in real time regardless of their location. Two-way video interviews are particularly useful when:

  • Candidates and hiring managers are in different locations and want to save time by conducting the interview remotely.
  • Interviewers want to screen a large number of candidates during early hiring stages without dealing with added logistics (welcoming candidates to the office, booking meeting rooms, etc.).
  • Interviewers are in different offices, so it’s more convenient if they all connect with candidates through a video conference interview.
  • The entire team is distributed, so there’s no physical office available for an in-person interview.

When you invite candidates to a video interview, be clear on how they’ll join the video call. It’s best to send them instructions in an email to avoid any confusion. Here are two sample invitations you can send: a video interview email template and a Skype interview invitation email template.

2. One-way video interview

You might have also heard it as “on-demand video interview” or “recorded video interview”. As opposed to the two-way interview, this one is asynchronous. The interviewer asks all candidates to answer a series of questions, and candidates record and submit their answers through the video interview platform.

For candidates, the main benefits of one-way video interviews are:

  • They save time as they don’t have to come to your offices for an interview.
  • They can get more comfortable having the interview from their space.
  • If they know the questions beforehand, they have time to prepare their answers.
  • Or, if they have multiple takes, they can choose the best recording.

Usually, candidates can record an answer, view the video and either submit it if they’re satisfied or give it another go. This can be reassuring for candidates who want to make a great first impression – and overall, makes for a better candidate experience.

For employers, recorded video interviews are time-saving. Instead of scheduling and conducting phone, video or in-person interviews on an individual basis, they can send the same set of questions and instructions to all candidates for a role and review answers at their own convenience. Real-time interviews can also be challenging in cases where:

  • Candidates and interviewers are in different time zones.
  • Candidates are already employed and have limited availability to attend an interview at your office.
  • Interviewers are working on multiple open jobs or are busy with their regular job duties and have a hard time finding open slots on their calendars.

One-way video interviews are best suited early in the selection process, where recruiters and hiring managers want to identify dealbreakers or essential qualifiers. For example, imagine a sales position that requires excellent communication skills or a customer support role that requires fluency in a foreign language. Here are some common interview questions during video interviews at the first stages of the hiring process:

  • Why did you apply for this job?
  • What makes you a great candidate?
  • Show us how you’d make a presentation for X product.

Keep in mind that some candidates might not be familiar or even comfortable with this type of interview, so consider including some video interview practice exercises. This way, candidates will have the chance to play around with the video interview platform and understand how it works before answering the real interview questions. Learn more about how you can benefit your hiring process with recorded video interviews.

Video application

In this type of video assessment, employers ask candidates to submit a video introduction of themselves and screen them based on that. Similar to recorded video interviews, employers ask candidates to answer one question or showcase their skills in a short one- or two-minute video.

For example, you can use video applications to create mini role-playing activities for candidates. Let’s say you want to hire someone to create support videos for your customers. You’re not necessarily looking for relevant experience since this is an entry-level role. So relying solely on their resume is not helpful in this case. What you could do, instead, is send them a script and ask them to read it as if this was a support video. You can then evaluate candidates based on how natural they sound, whether they were able to emphasize on the most important parts, etc.

Video applications are also useful in creative roles and help hiring managers identify outstanding candidates. Here’s an example of how – and why – you can ask candidates to submit video applications on YouTube.

Pedalheads, a skill-based teaching camp, uses Workable’s Video Interviews to evaluate candidates even in times where they can’t meet in person. “It is imperative that we see candidates practice their teaching skills. Workable Video Interviews allow us to assess the skills and teaching methods of our candidates. The interviews are user-friendly and candidates have no issues submitting their responses,”  says Tanya Viceer, Hiring Coordinator at Pedalheads.

Why do companies do video interviews?

We’ve already briefly mentioned some benefits of video interviewing, but let’s see in more detail how video interviews can help you improve your hiring process:

Reduce time to hire

Whether real-time or recorded, video interviews can be time-saving. Think of all the accumulated time invested in welcoming candidates to your offices, offering them coffee, walking them to the meeting room, conducting the interview itself, and then escorting them out. The time spent in that may seem minimal for a single interview, but consider how it adds up with every single candidate who looks good on paper.

Compare that with conducting all those interviews without having to leave your desk. Meeting candidates through video allows you to have multiple interviews within a short time and, as a result, speed up the hiring process. This is especially beneficial when hiring large-scale.

There are, also, cases where you can’t conduct face to face interviews (e.g. due to the COVID-19 health crisis). Video interviews can be a solution to help you keep hiring from anywhere. Brandi Hale, Head of People and Culture at Salad and Go explains: “We’re using the new Workable Video Interviews tool to pre-screen candidates and move quickly into the interview step. Normally, we have daily open interview sites, where any interested candidate can come by. This process is not possible for us right now due to the crisis. This tool has helped us be more efficient during this time and get our jobs done.”

Reduce hiring costs

When you speed up hiring, you also save money. How? A slow hiring process leaves the position open for a long period of time – which can be costly for your business when you absolutely need that new hire right away. On the other hand, when you screen candidates by reviewing their recorded interviews or when you interview multiple candidates per day simply by logging into a video platform, you can move to the next hiring stages faster and ultimately close the hire faster. Because time is money, this is money you’re saving down the funnel.

Read more about the cost of the hiring process.

Automate candidate screening

Automating part of the process is particularly useful if you have multiple open roles or if hiring is not your primary job. With video interview software, you can quickly identify dealbreakers through candidates’ recorded videos and you can automate manual tasks (e.g. sending emails one by one or scheduling separate phone calls with each candidate).

The real benefit of saving time and money during candidate screening is that you can allocate those freed-up resources to the more important later hiring stages such as meeting your most promising candidates in person.

Eliminate bias

Naturally, we’re all affected by first impressions. Consider this scenario: a candidate comes in for an interview. As you walk together to the meeting room, you start some small talk. You learn that they have two kids and one of them is going to the same school as your child. Or, that they hate your favorite movie. How confident are you that you won’t be biased either in favor or against this candidate?

Video interviews cannot completely remove biases, but they can help assess candidates more objectively. With one-way video interviews, for example, you ask all candidates the same questions – which are agreed on beforehand in the hiring team – and you can review their answers to these specific questions without being influenced by irrelevant small talk.

Standardize the hiring process

When you use recorded video interviews, not only can you eliminate bias, but you also make your hiring process more consistent. That’s because you create a set of questions that are repeated for every candidate in the same role – and in some cases for every candidate no matter their role (e.g. you might always want to find out what candidates know about your company, why they decided to apply, or what their availability is in the near future.)

This helps you ensure that you’re tackling important questions early on in the process every single time without fail. This adds value to your entire recruitment lifecycle, since it’s not always the same person who conducts the interview. A standard process means that you give hiring manager the tools to evaluate candidates properly even if it’s not a primary part of their job or if they’re less experienced interviewers.

Sync with the hiring team

On-demand interviews have the benefit that they’re accessible by the entire hiring team (often via that same video recruiting software you used to conduct the interviews). Recruiters and hiring managers or other team members can view the recordings, share feedback within the platform, and decide to reject or move a candidate forward. Instead of having multiple interview rounds, where the candidate experience suffers due to different interviewers asking the same questions or evaluating the same skills at different stages, members of the hiring team can all view the same recording and make better-informed hiring decisions.

Improve quality of hire

We could pose the argument that video interviewing adds an extra step to the hiring process. If this step, though, helps evaluate candidates more thoroughly, then it’s worth that added investment. Important dealbreakers and qualifiers can be identified early, reducing the possibility of a bad hire or a poor fit once candidates have been onboarded. The sometimes exorbitant costs of replacing an employee can be easily avoided if we make that crucial investment in the first stages of the hiring process – both in terms of time and money.

Interested to learn what the actual cost of replacing an employee is?

Recorded video interviews – that the entire hiring team can access – help identify candidate skills and red flags which are often overlooked if you rely solely on resumes and phone calls for your candidate screening.

Reach out to global talent

If you hire only locally, you risk missing out on great candidates. With video interviews, you can connect with remote employees and with people from different regions who are thinking to relocate. You can also overcome the barriers of different time zones, as one-way video interviews allow candidates and interviewers to answer questions and review recordings at their own convenience.

Build a better candidate experience

Interviews are often stressful for candidates. The candidate experience could be much more positive if candidates knew the questions beforehand so they can prepare properly. This is made possible via one-way video interviews. Candidates can rehearse and review their answers and submit their best ones. This process is stress-relieving and also helps hiring managers assess candidates more objectively, as nerves can often hinder a candidate’s performance in an interview. At Workable, we’ve built Video Interviews so that candidates can practice (from any device) before recording their answers to the actual questions. This gives candidates control over their submission and boosts their confidence.

Speed up future hiring decisions

Recordings from candidates could remain in your talent database (as long as this is GDPR compliant) for future reference. If there’s a more suitable job opening in the future or if there’s a more appropriate timing and you want to reconsider their candidacy, it’s easier to have one more resource available beyond their resume and any potential feedback you have noted.

This is also useful in case there’s a new hiring manager in the team (for example after company reorgs) or if you want to refer this candidate for a different role in a different department.

How to implement video interviews in your hiring process

First of all, you need to decide when and why you’ll use video interviews. Start by answering these questions:

  • Do you have (or want to have) remote candidates? In this case, you can use video interviews, not as part of your regular hiring process, but as a way to evaluate outstanding candidates that you consider hiring remotely.
  • Do you have (or want to open) remote positions? Unlike the previous case, you will evaluate all candidates for a remote role via video interview software.
  • Do you want to use a more effective screening method? Then, video interviews (or video applications) should be the first hiring stage for all candidates and all roles, regardless of whether they’re remote or not.
  • Do you want to evaluate specific skills, such as communication or fluency in a language? Video interviews might be suitable only for certain roles, e.g. in sales or marketing. So, you can tailor your recruitment process to add or remove hiring stages based on the role and the skill set you’re looking for.

Once you have clarified the purpose of video interviews, it’s easier to implement them. Now you have to decide on the questions you’ll ask in video interviews, how to prepare yourself before the interview and how to overcome some obstacles that may arise.

1. What questions are asked in a video interview?

Like in all kinds of interviews, questions are relevant to the job, the function and the seniority level. They also have to do with the hiring stage. For example, first-round interviews usually cover basic topics such as availability and salary expectations, while interviews at later stages might address career goals and projects that candidates will manage if hired.

The same guidelines apply in video interviews. If you’re conducting video calls early in the hiring process, as a screening method instead of phone screens, here are some common video interview questions you can ask:

  • What attracted you to the job ad? Why did you decide to apply?
  • Name two skills you have acquired through previous work experiences that you think will be useful in this role.
  • What inspired you to pursue this career?
  • What’s your experience with XYZ software?
  • Describe briefly a challenge you’ve faced at work and how you overcame it.
  • What’s the ideal work environment for you?
  • Do you prefer to work in teams or individually? Why?

If you’re using video interviews later in the process, as well, make sure to include role-specific questions and questions that will help you determine whether candidates would be a good fit for your company culture.

For more video interview tips, have a look at these online interview questions and Skype interview questions. Here are also some sample video interview questions and answers specifically for remote employees.

2. How do I prepare myself for a video interview?

Besides having the proper video equipment (camera, mic, software, etc.), interviewers need to ensure that video calls go as smoothly as possible. Here are some tips to prepare yourself before a video interview with candidates:

For one-way video interviews:

  • Test the recording and submission of videos yourself before sending invitations to candidates. Learn what kind of functionality you have (e.g. Is there an option to have a time frame within candidates can answer a question? Can candidates record as many takes as they want before their final submission?) and craft your questions accordingly.
  • Decide how you’ll send your questions to candidates. Do you want to have them in writing so they can better prepare themselves? Do you want them to learn the questions as soon as they log in to the platform so that you can test their creativity and quick thinking? Or, do you want to send a video so that they get to “meet” you, too?
  • Send candidates an email with detailed, yet simple, instructions. Or, consider calling them to explain the process. In any case, make sure that candidates know what’s expected of them and where to reach out in case they need some sort of assistance with the video platform. This way, you’ll add a human touch in the candidate experience.

For two-way video interviews:

  • Right before each call, test your camera, microphone, and speakers. Even if you’ve used them before, unexpected issues could arise at any moment. It’s useful to have the candidate’s contact details handy in case you need to inform them about a delay.
  • Pick a room that’s free of distractions. Good lighting, privacy and a de-cluttered background are also essential. Make sure to mute any notifications you have on your computer (e.g. email, Slack) so that you stay focused on your interview.
  • Keep in mind that video interviews can be stressful for candidates considering they’re basically talking to a screen. Help them feel more comfortable by maintaining eye contact and showing that they have your full attention. For example, if you’re making video calls with your phone, it might seem you’re in a rush. Plus, the fact that when you’re holding your phone, the screen is not stable and could distract candidates.

3. What are some disadvantages of video interviews – and what can I do about them?

While video interviews can benefit your hiring process, you should also consider the following potential risks:

Poor evaluation due to technical difficulties

No matter how well-prepared you and the candidate are, something could always go wrong (e.g. poor connection or a temporary malfunction of the camera.) These technical issues can hinder the flow of conversation and may be stressful for candidates.

Tip: if you face technical difficulties during an interview, don’t be too harsh on candidates. Also, consider having a quick follow-up if you didn’t have the chance to discuss everything during your call.

Personality bias

While video interviews help you structure your hiring process, and therefore be more objective, they can also introduce new biases. Think of how interviewers can be influenced by a nice-sounding voice or a confident attitude. These characteristics may be job-related if we’re talking about a sales role or customer-facing position, but they could subconsciously (and wrongfully) be used as criteria for other roles, too.

Tip: Keep your evaluation strictly job-related. For each question you’re asking, be sure you know what you want to learn from candidates. Document your post-interview feedback to avoid being biased by non-important factors.

Lack of human interaction

This applies particularly to recorded interviews. Many people are stressed talking to other people, particularly if they don’t know them, let alone talking into a machine. One-way interviews could feel less humane, as candidates might never have the chance to actually speak to someone from your company (if they don’t pass this first hiring stage) and hiring managers don’t get to answer candidate questions and promote the company.

Tip: While recorded video interviews are a way to screen candidates effectively and quickly, don’t let this be your only interaction with them. Send thoughtful and personal emails to rejected candidates from an actual member of the hiring team, rather than from a generic ‘noreply@company.com’ address. This way, candidates will know that their application was actually evaluated by a human being and not through an automated system.

For more one-way video interview tips, read our blog on the pros and cons of on-demand video interviews.

Video interviews are by no means a hiring solution for every role and every industry. If you choose to implement them in your hiring, you need to think of how you’ll evaluate candidates and how you’ll overcome obstacles and biases.

In spite of that, though, video interviewing is part of an overall trend toward digital recruitment – and for good reason too. Upgraded HR tech stacks and new tools are here to optimize the hiring process, and make it more objective and more efficient. And video interviews, if integrated strategically and successfully into your existing hiring matrix, can help you build better, more motivated teams by making the right hires from the start.

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HR interview questions: The top 10 questions asked in the HR interview https://resources.workable.com/tutorial/hr-interview-questions Wed, 07 Aug 2019 09:11:13 +0000 https://resources.workable.com/?p=33100 In the initial screening phase of a hiring process, an HR professional (usually a recruiter or HR Generalist) will ask candidates a set of HR interview questions. The purpose of these questions is to gauge the candidates’ basic skills and interest for the role, and to clarify various points about their application and resume. Here, […]

The post HR interview questions: The top 10 questions asked in the HR interview appeared first on Recruiting Resources: How to Recruit and Hire Better.

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In the initial screening phase of a hiring process, an HR professional (usually a recruiter or HR Generalist) will ask candidates a set of HR interview questions. The purpose of these questions is to gauge the candidates’ basic skills and interest for the role, and to clarify various points about their application and resume.

Here, we put together a list of the best human resources interview questions for candidates, plus sample answers.

10 good HR interview questions

1. Why did you decide to apply to this role?
2. What experience do you have that would be relevant to this role?
3. Tell me about your experience in …
4. What did you like most about the job description?
5. Why are you leaving your current job? / Why did you leave your previous job?
6. What do you know about our company’s product/services?
7. Tell me about this gap in your resume.
8. Describe the workplace where you’ll be most happy and productive.
9. What are your salary expectations?
10. Do you have any questions?

1. Why did you decide to apply to this role?

This question aims to evaluate the candidate’s interest in the role. Are they really motivated to get hired for this specific job or do they just mass-apply to every job ad under the sun? Candidates should show that this application was a conscious decision on their part.

Sample answer:

I have been following your company’s successes for some time now and I know you have a great software development team. I was thinking that this would be the best environment for me to apply the skills I acquired during my internship and Master’s degree. So, I checked your careers page regularly and when I saw this job ad, I thought it was finally time to try my hand. I have experience in web development and I’m really interested in the projects you’re mentioning in the job ad – in fact, one of them was the subject of my thesis. I really think I’m a good fit for the job and can grow even more in your workplace.

The Future of HR Tech with Workable

Get ready to revolutionize your hiring game with Workable's latest onboard & manage and AI features! Check out our extended demo on all the exciting new developments happening in our HR software, complete with a Q&A session at the end.

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2. What experience do you have that would be relevant to this role?

With this question, recruiters can assess whether candidates have truly understood the role’s requirements and whether they think they can do the job. The best candidates will readily explain how their previous experience relates to the job ad.

Sample answer:

In your job ad, you mention you want someone with talent in inbound sales. I was actually a sales associate at a local store in my area for about three years. During this time, I learned how to approach customers and ask them the right questions to understand what they need. I learned to handle difficult customers and solve crises. I can also be persistent without being pushy, which I think is a great asset for any salesperson.

3. Tell me about your experience in …

While similar to the previous question, this question proactively asks about the most important aspects of the role. For example, if a company is hiring for a copywriter, they’ll certainly ask about the candidate’s experience in different types of writing or editing.

Sample answer:

During my time as a marketing specialist in Acme Inc., I got to write a lot of marketing copy. I was solely responsible for writing emails we sent to prospects and customers, including newsletters. I also wrote short copy for social media and, occasionally, articles for our blog.

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4. What did you like most about the job description?

This is one of the best HR interview questions to ask to start a conversation on requirements and responsibilities. And, it’s useful to assess how much the candidate has understood the role.

Sample answer:

First, the job description itself was very well-written and gave me a good idea of what the role was about. Second, I really liked the fact that this accounting role involves collaboration with others. I love accounting, but I don’t want to sit at my desk to look at numbers all day – I want to have the chance to work as part of a team where we can exchange opinions and knowledge of new accounting methods and organize the company accounting department in the best way possible.

5. Why are you leaving your current job? / Why did you leave your previous job?

The best candidates will cite good reasons for moving on from their previous role. Being negative or badmouthing their employer is a red flag. Of course, there’s a balance – honest candidates will often give an honest answer, and sometimes, their previous employer really is at fault for the end of their employment relationship. Attitude is what matters in these HR interview questions. For example, it’d be reasonable if a candidate mentioned they left their previous job because their employer wasn’t paying their workers the fair market rate. But, it’d be a red flag if they launched a tirade on what a fraud their previous employer was.

Sample answer:

I really liked my previous job and team. I started as a junior and worked my way up to a team lead in marketing. However, I think that my time in this company has come full circle – I’m actually the one who coaches others while I don’t learn anything myself anymore. Learning is important to me, so I want a new job that will challenge me and help me develop further.

6. What do you know about our company’s product/services?

The purpose of these types of HR questions is clear: the HR professional wants to ensure that the candidate has researched the company and understands what they’re applying to. Candidates don’t need to show deep knowledge of the company and its products, but they should certainly know everything that can be discovered via a simple online search – of course, if they have already used the company’s products/services or they know someone who works there, that’s a plus.

Sample answer:

I know that your company manufactures machinery and factory equipment. Actually, I used your brand when I was working at Acme SA a couple of years ago. I was really impressed with how high-quality and durable that equipment was. I also saw your company has recently opened a new manufacturing branch, a good sign for your company’s success.

7. Tell me about this gap in your resume.

This is one of several very common HR interview questions that may refer to anything “out of the ordinary” or interesting in a candidate’s resume, such as a job that lasted for only a few months or that was seemingly unrelated to the candidate’s background, or an outright gap in the candidate’s employment history. The purpose of these HR interview questions is to clarify these points and make sure there aren’t any red flags.

Sample answer:

After I finished my master’s degree, I started working non-stop for six years. That’s why I decided to take a break from work and travel to other countries to volunteer. This helped me clear my mind and help other people, while acquiring new skills (like communication and organizational ability).

8. Describe the workplace where you’ll be most happy and productive.

This can take other forms, too, such as “What can we do to keep you happy if you were hired?” or “What do you like about your current job that you’d like to find here as well?” These are examples of culture fit interview questions that aim to assess the candidate’s suitability as an employee of the company. Usually, there’s no right or wrong answer. It all depends on whether each candidate is a fit for each individual company.

Sample answer:

I like workplaces that emphasize both autonomy and teamwork. I like collaborating with others and exchanging ideas, but I also want to have flexibility to work uninterrupted for some time. Also, I value the absence of restrictions, such as a casual dress code unless I’m meeting with customers or partners.

9. What are your salary expectations?

Similar HR questions to this have to do with various “technical” aspects of the job, such as willingness to travel or relocate, or ability to follow a shift schedule. HR professionals use this question to ensure they’re not speaking to a candidate who has excessively high salary expectations (or who is generally unable to meet the demands of the job). Candidates shouldn’t be asked to divulge their salary history or current salary – in fact, it’s downright illegal to do so in some jurisdictions – but expectations are a good way to make sure both parties are in sync.

Sample answer:

I’ve done some research on the average salaries for this type of role in my area and I think I would expect this role to pay between X and Y. But I think we can discuss this further at a later time if you think I’d be a good fit for the role. Could you tell me the salary range you have in mind?

10. Do you have any questions?

Regardless of the stage in the hiring process, candidates should always have the opportunity to ask questions themselves so they can decide if the job is a good fit for them. The other reason that HR uses this question is to find out if candidates are truly interested in knowing more. They should ask smart questions about the company, and preferably, questions related to the role, too.

Sample answer:

Could you tell me what the next steps in the hiring process are? Also, I read an online interview where your CEO said that your company wants to work with voice recognition technology. I’m fascinated by that. Will this role involve work on these types of projects?

We hope you liked these HR interview questions and answers. In addition to these typical HR interview questions, you can see many more common or advanced questions in our complete interview questions library. It includes hundreds of questions about the HR interview and the next phases of the hiring process, by role and type.

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How to source candidates on job boards and resume databases https://resources.workable.com/tutorial/source-job-boards Mon, 07 Nov 2016 11:53:28 +0000 https://resources.workable.com/?p=6912 Employers use job boards to advertise their job openings and encourage candidates to submit their resumes. They’re two-way streets, though. Recruiters can actively source candidates from job portals for their next great hire. Why source candidates on job portals? Job boards offer huge candidate pools. Job portals are not just a place where employers post their […]

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Employers use job boards to advertise their job openings and encourage candidates to submit their resumes. They’re two-way streets, though. Recruiters can actively source candidates from job portals for their next great hire.

Why source candidates on job portals?

  • Job boards offer huge candidate pools. Job portals are not just a place where employers post their job vacancies. Candidates upload their resumes so that recruiters can easily find them. A resume database works well for people who aren’t actively looking for a job but who are open to new opportunities.
  • Reduce screening time. When recruiters post a job ad, they get the chance to determine requirements and exclusion factors. This way, only matching profiles reach their inbox. Instead of looking through piles of resumes to discover qualified candidates, recruiters evaluate resumes that meet their minimum requirements.
  • Meet job seekers half-way. Job boards offer candidates and recruiters the same opportunities to find each other. Recruiters receive qualified resumes and candidates get notified about job openings that match their preferences. Automatic notifications make the resume search easier, for everybody.
  • Let recruiters focus on their desired audience. Every job board has a different niche – based on location, industry, experience level, etc. Recruiters can strategically choose specialized, boutique job boards to bring them closer to the people they want to hire.
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How to source candidates on job boards

Search resumes online

Although their traditional role is to post job ads, job boards also serve as resume databases by encouraging candidates to upload their resumes. Instead of (or, in addition to) posting a job opening and waiting for incoming resumes, you could search through the portal’s database to find matching candidates. Set specific criteria to narrow down your resume search: by location, skills, education level and experience.

Some of the biggest job boards, like Indeed and Nexxt (Beyond) use niche technology to provide employers with qualified resumes. More than that, they allow recruiters to search resumes online using multiple filters to instantly find candidates, without posting a job ad. You could also set up an email alert or sync with your ATS to get notifications for matching profiles.

search resumes online | indeed source on job boards

Use sourcing tools

Many sites build sourcing-specific tools for recruiters. Monster’s Talentbin is a large resume database where you could choose from millions of profiles for each position. Along the same lines, CareerBuilder’s resume database uses boolean logic to provide accurate results that decrease your search time.

Find relevant job portals for your role

To minimize time spent sourcing candidates through job portals, you need to look in the right places. We work remotely brings remote workers and employers (from all kinds of industries) closer together, whereas Mogul is the place to attract more women for tech roles. If you’re offering paid internships, check out Way Up. You might find local job portals useful when you want to search in a limited geographical area. For Greek candidates, you should check out Skywalker, in Ireland, use IrishJobs. Job seekers in Australia prefer Seek and Cadremploi publishes job opportunities in France. It’s best to research and test different portals, according to your specific needs. You should experiment and track your results to identify those sources that bring the most qualified candidates.

Consider non-traditional job boards

Many sites serve as a de-facto job board, without being designed as one. Their advantage is that they gather people interested in a specific area and allow recruiters to post their job openings and look through resumes. This is very useful to source candidates with a specific skill set. For example, Dribbble and Behance are the most common places for designers not only to hang out, but also to upload their resumes and share their work. Github and StackOverflow have created job portals where recruiters can get in touch with developers. LinkedIn also falls in the same category, as a professional social network where employers post their job ads and connect with potential candidates.

Put your company on the map

Effective sourcing also means that candidates can easily find companies that are hiring. Job portals offer spaces for advertising: they usually put special banners for companies with current openings. In addition, they highlight job postings from premium accounts. On Glassdoor, candidates find both job ads and information about companies they consider applying to. You should aim to promote your company through Glassdoor to boost your employer brand. Eventually, you’ll encourage more candidates to consider your job opportunities.

See how you can post to Multiple job boards with ease.

List of job boards for sourcing candidates:

There is a large pool of job boards to post your vacancies and search for candidates. What works for you is a matter of what you’re looking for. Also, keep each site’s fee policy in mind. There are free and paid job boards (with premium job posts and featured ads.) Some websites also offer a pay per applicant option, meaning you’re only charged when you receive an application. Most job boards require a subscription to give you full access to their resume database. Here’s a list of the most popular:

Best free job boards
Paid job boards

How to improve your presence on job boards

  1. Choose the right keywords. Keep in mind that job seekers mightn’t search in every job board you’re posting on. Sometimes, it’s easier for them to just Google the role they’re interested in. Use keywords that people are more likely to search for: A ‘sales superstar‘ may sound exciting, but it won’t appear in a job seeker’s results for ‘sales executive’ or ‘sales associate.’
  2. Craft engaging job ads. Let’s say that people who had previously subscribed to a job portal receive an email about a new job opening, but aren’t looking for a new job anymore. What would make them consider your opportunity? An attractive and informative job ad will. Even if they’re not interested in a new job anymore, they may share your job ad with other strong candidates.
  3. Keep your information up-to-date. You don’t want to mislead your candidates into thinking you have job vacancies when you actually don’t. It’s best to create an impact with a new job ad for each new job opportunity at your company. To help build your pipeline, craft a ‘future opportunities’ job ad to encourage people to send in their resumes. You could also include what type of roles you’re usually hiring for and general characteristics you want your team members to share.

Download our complete sourcing guide to discover more sourcing methods.

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How to interview candidates for better hiring results https://resources.workable.com/tutorial/interview-candidates-checklist Wed, 03 Jan 2018 17:50:29 +0000 https://resources.workable.com/?p=29131 I remember interviewing a candidate for the first time and thinking: How can I really tell if they will be a good fit? I might like them during the interview, but with enough practice, anyone can be good at talking about their skills and motivation. I ended up hiring someone who although seemed promising, wasn’t […]

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I remember interviewing a candidate for the first time and thinking: How can I really tell if they will be a good fit? I might like them during the interview, but with enough practice, anyone can be good at talking about their skills and motivation. I ended up hiring someone who although seemed promising, wasn’t the right fit.

Even if you haven’t had this experience, the new year is a good time to question the effectiveness of your interviews. Here’s a checklist to help you establish a structured interview process to interview candidates:

Before the interview

Plan your recruitment strategy

Review your strategic hiring plan and identify the skills you need to achieve long-term business goals. Hiring plans help companies plan:

    • Headcount (annually and quarterly)
    • Company goals and initiatives
    • Funding for recruitment

There are many HR systems like hibob that can help you build hiring plans that allow you to easily track all open job positions, and use them for budget forecasting and business planning.

 Hold intake meetings with hiring managers to:

 Hold a meeting with hiring managers and interviewers, and use your recruitment plan to educate managers on which skills you are looking for in candidates.

Start the hiring process

 Conduct phone screenings with interview candidates. Consider phone screen questions around:

    • Availability/flexibility (e.g. When can you start?)
    • Salary (e.g. What are your salary expectations?)
    • Interest (e.g. What made you apply to this position?)
    • Knowledge of your company (e.g. What do you know about us?)

 Communicate with hiring managers during the screening process. This will help you sync up on skills, qualifications and the scope of the role. Consider sending update emails to hiring managers every other day, like this one.

 Create a shortlist of candidates to interview. Decide with hiring managers whether you will send skills assessments before you interview candidates. Review interview questions and be strategic about what you ask.

 Focus on asking specific questions related to the job and culture fit.

 Hold interview training for hiring managers on how to:

 Send candidates interview confirmation emails with clear directions to your office. Include who they will meet with and when, and remind them of the position they are interviewing for.

 Send calendar invites to the hiring team for all interviews.

 Schedule time for hiring managers to review candidate resumes before interviews.

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Day of the interview

Before candidates arrive

 Make sure someone greets candidates at the front desk. Ask them if they found the office easily and how their day is going.

 Get in touch with hiring managers before interviews to:

    • Remind them when candidate(s) will arrive.
    • Provide background information on each candidate.
    • Advise them to re-read candidate resumes.

While interviewing candidates

 Give them a good overview of the job. Remember that you are selling your company to them just as much as they are selling themselves and their skills to you. Talk about:

    • Work culture
    • Perks and benefits
    • Company mission

 Take notes about candidates during interviews.

 Make sure to follow a structured and fair interview process by asking all candidates the same interview questions.

 Leave ample time for candidates to ask you questions.

Don’t miss our latest list with the best interview questions to ask candidates.

After the interview

 Fill out interview evaluation forms and/or scorecards.

 Hold a meeting with all interviewers to assess each candidate. Choose who to follow up with for a second round interview (if necessary.)

 Send rejection emails to all candidates, and phone calls to those you interviewed in person. See our free sample rejection letter to send after an interview.

 Provide interview feedback to candidates who request it.

 Send second round interview confirmation emails.

 If no candidate stands out, start the hiring process over again.

 Collect interview feedback from candidates.

Once you decide on a candidate, your next move should be to send a compelling offer letter. If they accept, get the employee onboarding process started right. Learn more about employee onboarding from hibob.

Danielle Mizrachi is a Marketing Manager at hibob, a cloud-based HR and benefits platform that gives fast-growing businesses a better way to engage and manage their employees. She studied Business and Psychology and believes in the power of utilizing behavioral insights to form great companies. She enjoys discovering what the future of work might look like, listening to podcasts, traveling and hiking.

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The Best free and premium job sites in Canada https://resources.workable.com/tutorial/best-job-sites-in-canada Tue, 03 Jul 2018 15:27:05 +0000 https://resources.workable.com/?p=31380 Good job boards help you attract qualified candidates – and that’s why they’re strong allies in Canada’s tightening labour market. Competition for talent will be even more fierce as the number of job vacancies increases and employers will need to invest in the right channels to find the right people. To help you decide how to […]

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Good job boards help you attract qualified candidates – and that’s why they’re strong allies in Canada’s tightening labour market. Competition for talent will be even more fierce as the number of job vacancies increases and employers will need to invest in the right channels to find the right people. To help you decide how to form a job posting strategy, we examine some of the best job sites in Canada.

Top 10 job sites in Canada for 2019

International job boards

Most global job boards and job search engines have local websites in various countries. They’re well-known among job seekers and many of them offer a resume database to help you source candidates. Here are some of the best international job boards with local versions in Canada:

Indeed Canada

The global mega-aggregator Indeed has various country-specific branches, including a Canadian version. Indeed collects and displays jobs from other sites (like your careers page) for free, if the job ads meet its standards. Indeed also offers free and paid posting options right from its platform. You can benefit from integrations with search engines WowJobs and SimplyHired, which was acquired by Recruit Holdings, Indeed’s parent company. (Recruit Holdings recently acquired Workopolis too).

Glassdoor

Glassdoor is a global review site and job board (also recently acquired by Recruit Holdings). Millions of candidates visit this site to explore and leave reviews as well as look for jobs. This means that Glassdoor gives you both a platform to post jobs and an opportunity to build up your employer brand. You can do this by responding to reviews and sharing information about your workplace (including photos and videos).

Monster Canada

One of the most visited job boards worldwide, Monster, has a popular branch in Canada. This job board attracts millions of job seekers every month and has built an impressive resume database. When you post your job ad, Monster will recommend resumes that match your criteria, helping you find the best candidates faster.

CareerBuilder Canada

CareerBuilder Canada is the local version of global employment site CareerBuilder. You can use this platform to post jobs (there are paid plans depending on the number of jobs you want to have posted simultaneously) or search the vast resume database for resumes that meeting your criteria.

Post your jobs for free

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Local job boards

There are several country-based job sites in Canada which are often very popular with local talent. Here are some well-known Canadian job sites:

Eluta.ca

This Toronto-based job board is branded as the “official job search engine of Canada’s Top 100 Employers project”, attracting millions of candidates annually. You can display your job ads for free on Eluta, provided they’re already published on your careers page. Or you can choose to post a sponsored job ad to increase visibility among job seekers.

Jobbank

The official government job board of Canada has two versions, Job Bank in English and Job Bank in French and it’s one of the best free job posting sites in Canada. Your job ad will reach job seekers from all provinces, both English- and French-speaking, and you can market it to groups of people, like veterans, indigenous peoples or people with disabilities. Job Bank will also show you a list of candidates who match your requirements.

Jobillico

Jobillico Canada is based in Quebec and used by two million job seekers, according to its website. It has recently partnered with Job Bank, so if you have an account with Jobillico, your job ad will also appear there at no extra cost so you can reach more candidates.

Jobboom

Employers use Jobboom to post jobs mainly in Quebec. This job board is popular in the province and recently partnered with Google to give job seekers better access to its job postings. And, if you want to post summer jobs or internships, you can do so for free.

Talent Egg

If you’re offering paid internships or summer jobs, or hiring recent graduates for entry-level roles across Canada, Talent Egg is a good option. You can choose among three pricing options that let you post branded jobs and build your employer profile.

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Why a returnship program can soothe your hiring blues https://resources.workable.com/tutorial/returnship-programs Thu, 21 Jul 2022 13:04:11 +0000 https://resources.workable.com/?p=86037 If you’ve ever stepped out of the workforce and tried to ease your way back in, you know how frustrating this can be. Now add a pandemic to the mix and what you’re left with is one big hill to climb. The pandemic walloped just about everyone, but women were impacted most. According to research […]

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If you’ve ever stepped out of the workforce and tried to ease your way back in, you know how frustrating this can be. Now add a pandemic to the mix and what you’re left with is one big hill to climb.

The pandemic walloped just about everyone, but women were impacted most. According to research from the McKinsey Global Institute, female job losses due to COVID-19 are 1.8 times higher than men’s. As of February 2021, women lost 5.4 million jobs during the pandemic compared with 4.4 million lost by men.

Related: Gender and COVID-19: 7 stats on women at work in 2021

You might be thinking, “This is old news.” It’s not.

According to a recent report from the National Women’s Law Center, only 39,000 women entered the labor force in January of 2022, while at the same time, 1 million men entered the labor force.

At the same time, U.S. employers in need of talent are faced with extremely low unemployment rates of 3.6%. Many are singing the candidate shortage blues, which isn’t going away anytime soon.

How to solve two problems with one solution

Here’s one strategy that can help solve two problems – returnship programs, or Return to Work Programs.

A returnship is basically a full-time paid internship for people who have been out of the workforce for several years. The idea is that technologies and best practices may have changed while the person has stepped out. These programs help experienced workers quickly come up to speed.

This trend appears to be slowly gaining traction.

Some of the more high-profile companies offering returnships include Disney, Amazon Web Services, PayPal, and Microsoft.

Now is the perfect time to incorporate a returnship program into your talent strategy.

Some business owners are skeptical when hiring people who’ve been out of the workforce for a while. That’s unfortunate, as this means they’re missing out on a large pool of well-qualified candidates.

These programs can help you strengthen your company culture, and who couldn’t benefit from that these days? It won’t take long for word to get out about your family-friendly work policies, which will help you recruit and retain talent. This approach could be an excellent solution for staffing some of the harder-to-fill positions in your organization.

How to start a returnship program

Now that you’re aware of the various benefits of having a returnship program, here’s how you can go about starting one in your company.

1. Establish the guidelines

How long will someone need to be out of the workforce, to be eligible for your program? How long will your program run for? Will participants be paid or not? Will members remain in one position or rotate through several departments?

Will everyone be paid the same, or will pay rates vary depending on experience? Is the program solely for women, or will men be permitted to apply too? Can participants work from home, or will they be required to come to the office?

2. Assemble the job description

Check with your department heads to see if they’re interested in participating in the program. If so, have them write a job description that outlines the role, expectations, and requirements.

Be sure to state “returnship” or “return-to-work” in the job description so that everyone understands this is a temporary position.

3. Get the word out about your program

Create a separate page on your career website to showcase this forward-thinking program. Post the job descriptions on job sites to help increase your reach. Don’t forget to let your employees know about this new offering, as many may have friends or family members who may be interested in participating.

4. Assess candidates

When evaluating candidates, remember to focus on the person’s potential and current skills rather than experience. Consider the skills gained while stepping out of the workforce.

5. Launch your program

The most effective returnship program includes onboarding, opportunities to meet senior executives, and skills training. It’s also a best practice to assign a mentor to each participant.

6. Adjust your program as you go

It’s unlikely that everything will be perfect right out of the gate. Gather ongoing feedback from participants and adjust your program accordingly.

Returnships are like internships – but for skilled workers. Establishing such a program can help soothe some of your hiring blues.

Roberta Matuson, The Talent Maximizer® and President of Matuson Consulting, helps world-class organizations like General Motors, Takeda Pharmaceuticals, and Microsoft hire and retain world-class talent. Roberta is the author of six books on talent and leadership, including the newly released, Can We Talk? Seven Principles for Managing Difficult Conversations at Work, and Evergreen Talent. Sign up to receive her free newsletter, The Talent Maximizer®. Follow her on Twitter.

 

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How to craft a remote-friendly recruitment and retention strategy https://resources.workable.com/tutorial/remote-friendly-recruitment-and-retention-strategy Tue, 21 Jun 2022 14:22:34 +0000 https://resources.workable.com/?p=85309 Smart business leaders are already positioning themselves to channel and utilize, not block, this swelling energy. And it all begins with a double recruitment and retention strategy which harnesses remote work as a core ingredient. Here’s how to get both elements right. 1. Recruitment A personal anecdote: I remember searching for jobs about five years […]

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Smart business leaders are already positioning themselves to channel and utilize, not block, this swelling energy. And it all begins with a double recruitment and retention strategy which harnesses remote work as a core ingredient.

Here’s how to get both elements right.

1. Recruitment

A personal anecdote: I remember searching for jobs about five years ago. While passing through the railway station in Leeds, UK, a gigantic advert caught my eye, sprawling across the platform wall in the eyeline of thousands of travelers and commuters.

It was a recruitment advertisement for a healthcare software company, with a fantastic starting salary figure and ‘no experience required’. I made a mental note, checked their website for a suitable role, found a marketing and communications position I liked the look of, and sent off my CV later that day.

A couple of days later, my phone rang. A recruiter from the software business liked the look of my application and wanted to invite me for an interview. Great!

“Just one question first, Alex. Where do you live right now?”

I told her: about 30 miles away, just less than an hour’s drive and within an acceptable commute radius for me.

“Ahh… would you consider moving for this position?”

I was taken aback and paused for a moment. “No, I’ve just moved house actually. As I say, I’m happy to drive that dista…”

“No, it’s just that we have a policy. All of our workers have to live within a 20-minute walk of the office.”

“… Right. Okay. Why?”

I can’t remember the reason she gave, so it can’t have been a good one. And that was the end of that.

In all honesty, I felt I was a great fit for the position I’d seen and could have offered something to the business. But a ridiculously small catchment net had filtered me out, and no doubt many other more skilled and experienced candidates.

Mind your candidate filters

This extreme case of ‘candidate filter’ is the perfect example of the opposite of what a remote recruitment strategy can do for your business.

Jettisoning the physical considerations of commuting can offer your business access to a talent pool many times larger than if you were in an office.

Depending on the products and services you offer, you may require your staff to be situated in the same country or time zone. Or, like the company I work for, it may not matter – allowing you to target the best talent across countries and continents.

Ultimately, the long-term strength of your business depends on the quality of the new talent you can onboard and integrate. The power to take your pick is the primary benefit of a remote-friendly recruitment strategy – so give some thought to how wide your recruitment net can reasonably be!

Once you’ve settled on that, ensure that:

  • Job advertisements are properly categorized as remote and contain remote-related keywords for SEO
  • The hiring process uses the same tools and approaches as your day-to-day remote work to familiarize candidates early on
  • Candidates are adequately screened and prepared for a remote culture before hiring completion

This final point is a crucial one. During the hiring process for my current position, I passed through multiple Zoom interviews where I discussed the role and my suitability, followed by a final interview with a member of the people team. This focused entirely on values and culture rather than the actual role, and involved a discussion about remote working. Had I worked remotely before? Did I have any reservations about remote work which could be cleared up? Did I have any questions about what the working day would look like?

This final discussion allowed me to make my decision to accept the position with complete preparedness and with both parties confident I’d fit in.

2. Retention

The best retention strategy is to not have one.

In other words, fostering a genuinely attractive and empowering culture without consciously worrying about retention will take care of employee attrition itself.

Here, too, building with remote work in mind is crucial. People are embracing remote work for three primary reasons:

Crafting your culture to maximize these benefits will ensure employee retention is maximized with them.

The company I work for, Qualio, is a good example of how this works.

Alongside our core activity of making, marketing and providing eQMS software, our people team are hard at work continuously shaping, evolving and cascading a remote culture.

Key ingredients include:

  • Emphasis on asynchronous and flexible work, allowing people to work around personal commitments and schedules
  • Employee resource groups (ERGs)
  • Slack channels for work and non-work communication. Alongside team-specific groups like sales, marketing and customer success sit groups for gardening, football, cooking, pets and more
  • A ‘local everywhere’ focus, including expensing books from local independent bookstores during the holiday season
  • Celebration of remote work through a dedicated #culture-remote Slack channel, with shared images of where people are working from
  • Focus Fridays without scheduled meetings

Getting elements like this in place will help a remote culture coalesce and, in turn, help retain the same employees who were drawn to your business with your remote-focused recruitment.

Remote work has huge value

Modern workers are clamoring for remote opportunities. Making the conscious effort now to build a remote culture, then using it to attract new talent, is an unskippable step for organizations who want to maximize recruitment and retention efficiency in the post-COVID world.

There are no shortcuts to a genuinely empowering and flexible remote culture – but get it right, and your recruitment and retention efforts will take care of themselves.

Alex Pavlović has worked in the quality and compliance space for 5 years, producing a range of industry content to help Qualio blog visitors understand the complex and highly regulated environments of modern life science.

 

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Best job sites in the UK – Free and Premium job boards https://resources.workable.com/tutorial/best-job-sites-UK Mon, 27 Aug 2018 14:06:47 +0000 https://resources.workable.com/?p=31571 If you’re looking to hire people in the UK, there’s a plethora of job boards to choose from. You could opt for sites where you can post jobs for free or select premium job posting sites to better target your job ad. To help you find the right mix of job boards to allocate your […]

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If you’re looking to hire people in the UK, there’s a plethora of job boards to choose from. You could opt for sites where you can post jobs for free or select premium job posting sites to better target your job ad. To help you find the right mix of job boards to allocate your budget, here are some of the best job sites in the UK:

Top 10 job sites in the UK for employers

Adzuna

UK-founded global site Adzuna is one of the top job posting sites in the UK. It has millions of visitors per month and, even better, it’s free to try. In early 2018, Adzuna also took over the operation of the Find a Job site. A replacement for Universal Jobmatch, this is a government job board, available in English and Welsh.

Looking to get your job advertisement in front of the right candidates? Try Workable Demo for free to quickly post to all of the top job boards and manage the full hiring process.

CV-Library

True to its name, CV-Library has a rich database of more than 17 million CVs. You can advertise your jobs on this job board by purchasing a single job ad or a bundle. Job postings on CV-Library will be shared with hundreds of other sites, including Glassdoor and Adzuna, so as to maximize exposure and attract more candidates.

Escape the city

Escape the city is more than a job board – it’s a community for people who want to find jobs that ‘matter to them’. Among its 300 thousand members, most have degrees, professional certifications and lots of experience (and they all want jobs that are different and exciting). Post any kind of job, from fellowships to co-founder positions, in every field.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

Indeed UK

As in many other countries, Indeed is popular with employers and job seekers in the UK. This mega-aggregator can display your job ads for free if they meet its posting standards. To get extra visibility for your job ad, consider Indeed’s pay-per-click options.

Monster UK

As the local branch of a popular global job board, Monster UK attracts millions of job seekers every month. It has three types of job ads to choose from which can be purchased in a bundle. Monster will distribute your job ad on social media (Facebook, Instagram etc.) and other targeted websites as banner ads to increase its visibility.

Otta

Otta is a UK-based job site that covers all functions from engineering to sales and marketing and all levels from entry-level to VP. It prides itself on providing unbiased opinions of companies, tailored recommendations, salary benchmarks, and other features. About 3,000 roles are posted there each week.

Reed.co.uk

According to its website, reed.co.uk is visited by seven million people per month and more than 45 thousand candidates register in its database every week. Choose among three job advertising options that include features like sending your job ad to selected candidates via email and promoting your job ad on the site’s search results.

Totaljobs (and Jobsite)

Totaljobs recently partnered with Jobsite to help employers reach even more qualified applicants. The two job boards together boast 20 million visits every month and have a combined CV database of 15.5 million. Post your job on Totaljobs and your job ad will appear on both sites automatically. Totaljobs also offers advanced services like the branded job ad or social media campaigns.

Unicorn Hunt

Unicorn Hunt is another London-centric job board focused on startup jobs. The job board can promote your job ads on social media and both their main and job-specific newsletter. For early-stage startups that have a limited recruitment budget and want to post a job in London, Unicorn Hunt provides a “choose your own discount” feature to reduce the price of your job ads.

WorkInStartups

WorkInStartups is a job board for tech startups across the UK. If you are a startup, you can post jobs for free, while external recruiters and hiring agencies pay a fee. To help you reach a larger audience of qualified candidates, WorkInStartups provides paid features like social media promotion for your job ad and banner advertising.

No matter where you post your jobs though, you should always put some thought into your job ad. Make sure your job postings are clear, informative and attractive so you can encourage qualified candidates to apply.

More job posting resources:

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Singapore job sites: The best job posting sites for employers https://resources.workable.com/tutorial/best-job-posting-sites-in-singapore Tue, 08 May 2018 12:50:02 +0000 https://resources.workable.com/?p=30989 Looking for the best Singapore job posting sites? Singapore has a vast selection of job boards, from mainstream to specialized and from international to local. Whether you’re a Singapore-based or multinational company hiring in Singapore, you’ll benefit from using a mix of job boards to advertise your openings and reach qualified candidates. Here’s a list […]

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Looking for the best Singapore job posting sites? Singapore has a vast selection of job boards, from mainstream to specialized and from international to local. Whether you’re a Singapore-based or multinational company hiring in Singapore, you’ll benefit from using a mix of job boards to advertise your openings and reach qualified candidates.

Here’s a list of some of the best Singapore job sites to use for hiring:

Beam

Beam is an online professional hub where people connect to find jobs, post jobs, create partnerships and meet investors. You can also proactively source candidates by searching for profiles that mention specific keywords like skills and location.

Careerbuilder

Careerbuilder is a global job board with a large network of local branches at various countries. Post your job on Careerbuilder Singapore to have it appear on job boards like JobCentral (which is powered by Careerbuilder) and JobStreet, as well as on social media.

Looking to get your job advertisement in front of the right candidates? Try Workable for free to quickly post to all of the top job boards and manage the full hiring process.

Freelance Zone

Freelance Zone is a site for posting freelance jobs. You can have only one free job ad live at any given time. To be able to have more than one active job ads simultaneously, choose a paid plan. Freelance Zone also partners with sites like Indeed and recruit.net to maximize your ad’s visibility.

Gumtree

Gumtree Singapore is a local branch of the popular UK classified ads site Gumtree. Classifieds are popular with people who are looking for administrative jobs, entry-level roles and part-time or temporary positions. Post on Gumtree for free to reach these candidates.

Indeed Singapore

Indeed Singapore is part of the global search engine and mega-aggregator Indeed. Employers can post jobs for free or sponsor job ads using a pay-per-click option. Indeed also has a vast resume database that helps you source candidates.

Jobiness

Jobiness, much like Glassdoor, is a job posting and review site where employees share information on jobs, companies and salaries. Use this platform to post jobs and enhance your employer brand by responding to reviews and promoting your culture to this community of candidates.

JobisJob India

JobisJob India is the India-based site of the global job board JobisJob. You are able to post jobs for candidates who are currently, or want to relocate, in Singapore. This is a good option if you want to broaden your candidate search to other countries in Asia.

JobStreet Singapore

JobStreet is one of the most popular Singapore job boards, with presence in five South East Asia countries. JobStreet offers job posting options (including classifieds) and a large resume database. Also, JobStreet is partnering with JobsDB, another popular job board, so employers can benefit from the services of both.

Monster Singapore

Monster Singapore is the local branch of the popular global job board. It has job posting options and a resume database with millions of registered users. Monster has a variety of pricing options including both job postings and resume views to match any company’s needs.

STJobs

STJobs offers paid options based on the number of jobs you want to post. This job board also hosts career fairs where you can meet candidates in-person and has a vast number of employer resources to help you hire faster and better.

Recruit.net

Singapore’s recruit.net is a job board that boasts a million active job seekers, according to its website. Use recruit.net to post jobs in Singapore and in the 15+ countries where recruit.net is present.

To increase your chances of finding the most qualified candidates, post your jobs on multiple job posting sites in Singapore to reach a wider audience. An Applicant Tracking System like Workable will help you post job ads faster and keep applications organized in one place. And, to aid you in formulating your recruiting budget, Workable will keep track of your candidate sources so you know which job boards or other recruiting channels to invest in.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

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How to create an amazing ‘Now hiring’ sign https://resources.workable.com/tutorial/create-now-hiring-sign Wed, 04 Apr 2018 15:01:50 +0000 https://resources.workable.com/?p=30901 Back in 2013, an unemployed graduate used a billboard to let potential employers know that he was looking for a job. The result? Thousands of retweets, multiple offers and a new job. Could this advertising hack work for employers that seek to attract job candidates? It’s not uncommon for companies to place ‘Now hiring’ or […]

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Back in 2013, an unemployed graduate used a billboard to let potential employers know that he was looking for a job. The result? Thousands of retweets, multiple offers and a new job. Could this advertising hack work for employers that seek to attract job candidates?

It’s not uncommon for companies to place ‘Now hiring’ or ‘We’re hiring’ banners outside their stores, on college campuses, on bus or metro stations and at job fair booths. Here’s why businesses should consider advertising jobs on their storefronts and ways to do it effectively:

What are the benefits of ‘Now hiring’ signs?

‘We’re hiring’ signs may seem like old-school advertising. But, they can actually prove to be effective advertising channels, because:

They help attract local candidates. People who see your sign are more likely to live close by. And the prospect of a short commute can sway a potential hire. Recruiting local candidates is also useful if you want to cover various shifts.

They are inexpensive. At a small cost, you can design, print and place a banner outside your company to advertise your open jobs. You can even do this for free, by downloading and customizing an online template.

They reinforce word-of-mouth recruiting. People who walk by your store or even your own customers can let their networks know about your open roles.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

How to create an effective ‘Now hiring’ sign

First, decide what will go on your ‘Now hiring’ sign. To create an informative ad, make sure to include:

  • Your company’s name and logo: If you’re placing job advertising banners in various places, like career fairs or within the local community, help potential candidates recognize and remember your brand. Make sure your logo and your company’s name are located in prominent places.
  • Job title: Instead of a generic “Help wanted” try to target people you want to recruit. Be specific about the role(s) you’re hiring for, by mentioning the role by name. For example, “We are hiring chefs and receptionists.
  • Requirements: Make sure to highlight must-have requirements, like experience or availability to work specific shifts. If relevant experience is not required, be clear about it on your sign and mention when you provide on-the-job training.
  • Application process: Your sign should clearly explain to candidates how to apply. Here are some ideas of how to let jobseekers know what to do next:
    • Include the phrase “Inquire within”. Prompt people to enter your store, get more information about the job and fill out application forms or submit their resumes. Make sure there’s always someone available who can provide this information and manage applications.
    • Include a QR code. Add a QR code so people can scan them easily with their smartphones. It’s a simple way to provide relevant information (e.g. the entire job description) without using big chunks of text on your sign. QR codes can help you speed up the job application process if you route candidates to your careers page.
    • Create tear-off tabs. If you’re placing paper ads outdoors or on bulletin boards (e.g. at colleges) consider writing your contact details on tear-off tabs, so that jobseekers can easily rip off your company’s phone or email address on a detachable tab and save the info to apply later.

Want to create customizable application forms? Use Workable to add your own questions and screen candidates faster, from your desktop or mobile device. 

Then, think about how your sign will look. You can use online templates, hire a designer or assign this task in-house, if you have a creative department. Here are some design tips to help you create attractive ‘We’re hiring’ signs:

  • Use bright colors: If your sign will be outdoors, use colors that pop. That way, you’ll be able to stand out from other banners and catch people’s attention. Here’s an example from Gymboree:

We're hiring sign - Gymboree example

  • Select sleek, uncomplicated fonts: It’s best to use fonts that are simple, clean and non-distracting. Your ad will look professional and people will be able to easily skim the text at a distance. Sally Beauty sends a clear message with this ‘We’re hiring’ sign:

We're hiring sign - Sally Beauty example

  • Create an easy-to-read ad: Jobseekers should instantly understand that this is a job ad. Avoid big chunks of text and awkward positioning of words. Try to keep your message simple. Here’s an effective and visually pleasing sign from Seattle Coffee Works:

We're hiring sign - Seattle Coffee Works example

  • Play up your company culture: Opt out of traditional hiring poster language and add a humorous touch or a pun, if it suits your brand. You could also use pictures of your employees or use graphics to showcase perks you offer. Here’s a unique advertising banner from Bon-Ton:

We're hiring sign - Bon-Ton example

Tips for effective ‘We’re hiring’ signs

As with all recruitment strategies, it’s best to try and learn what works for your company and what doesn’t. Here are some tips to follow when you’re advertising your open roles with ‘We’re hiring’ signs:

Remove signs if they don’t bring you qualified applications or when you fill your open roles. Keeping a ‘We’re hiring’ sign outside of your store for too long might send the message that you have high turnover. If you struggle to attract applicants with your sign, it’s best to choose a different advertising method.

Keep track of your recruiting metrics. Job advertising signs are one of your hiring sources. Combine them with online job ads and other sourcing methods to maximize your outreach to potential candidates. To measure the effectiveness of your signs:

  • Keep track of how many resumes you receive, if you’re requesting them from candidates.
  • Ask candidates who apply online how they found out about your open roles as part of your application form.

Streamline your hiring process. Enticing potential candidates to enter your store and submit their applications is only the first step. Make sure you have an effective hiring process that follows. People who respond to your ad are usually actively looking for a new job. Process job applications fast and add qualified candidates to your recruiting pipelines as soon as possible.

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Applicant tracking system guide: From A to Z https://resources.workable.com/tutorial/applicant-tracking-systems-atoz Tue, 25 Oct 2022 12:58:15 +0000 https://resources.workable.com/?p=77457 Table of contents Introduction to Applicant Tracking Systems Overview of Applicant Tracking Systems Is an ATS the Right Choice for your Growing Business? Benefits of Applicant Tracking Systems Choosing an Applicant Tracking System Keys to Recruiting Managing the Hiring Process Optimizing Your Company’s Career Page Managing the Interview Process Assessing Your Requirements Checklist of Applicant […]

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Table of contents
  1. Introduction to Applicant Tracking Systems
  2. Overview of Applicant Tracking Systems
  3. Is an ATS the Right Choice for your Growing Business?
  4. Benefits of Applicant Tracking Systems
  5. Choosing an Applicant Tracking System
  6. Keys to Recruiting
  7. Managing the Hiring Process
  8. Optimizing Your Company’s Career Page
  9. Managing the Interview Process
  10. Assessing Your Requirements
  11. Checklist of Applicant Tracking System Features

1. Introduction to Applicant tracking systems

The first applicant tracking systems (ATS) evolved to help employers take that old standby, the paper resume, and scan it into a database. Like most technologies that emerged to replicate analogue ways of doing things, they left a lot of room for improvement.

The processes were bureaucratic, unwieldy and complicated. The aim was to mirror old world paper and filing processes in a custom database. The word “clunky” was often overheard. In its formative years the ATS was similar to basic customer relationship management systems (CRMs), that sought to offer very basic resume screening and trace an applicant’s path through the hiring process.

Just like the CRMs, which began life as digital rolodexes and turned into the current cloud-based powerhouses, the ATS has evolved. Today, there are a wide range of ATS software options, some that concentrate on automating as much as possible of the hiring process and others that help the hiring manager to make their own decisions.

The ATS has become an integral part of every aspect of hiring from building an employer brand and smarter application forms, to resume parsing, automatic retrieval of candidates’ public profiles, and scheduling interviews. Recruiting analytics and reporting tools can now help companies get a clearer understanding of the hiring process and make improvements that have a real impact on the business.

The purpose of this applicant tracking system guide is to help you understand your needs as clearly as possible in order to make an informed choice of recruiting software.

Hire with the world’s leading recruiting software

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2. Overview of applicant tracking systems

The quality of a company’s hires are the single best predictor of its future success. Even though this is widely understood, hiring is still seen as frustrating and messy by many business owners, HR Directors, hiring managers and recruiters who grapple with it. But now, better software is righting this wrong.

Human Resources has been poorly served by technology for too long, when compared with the pioneers in sales, but we are seeing a renaissance in HR software, thanks in large part to the potential unleashed by cloud-based computing. At the heart of all of this is the Applicant Tracking System (ATS).

What is an ATS?

What is an applicant tracking system (ATS)? In its simplest form, it offers relief to these commonly acknowledged pain points in recruitment:

Pain: Submitting the same job ad to multiple job boards costs time and money.
Relief: An ATS integrated with these listings sites can post to a wide range of free and paid job boards with a single submission.

Pain: Building and maintaining a careers page takes up valuable developer time.
Relief: An ATS can make managing a careers page as simple as changing your background image and bio on Twitter.

Pain: Recruiting triggers an avalanche of PDFs and emails.
Relief: ATS recruiting means you collect, organize and show job candidates in the same way LinkedIn or Facebook show your contacts or friends.

Pain: Resume styles are nearly as various as the people sending them.
Relief: Recruiting software can parse these resumes, break them down and present the data they contain in a standardized format where it can be quickly reviewed.

Pain: The absence of standardized information like “how many years of work experience has she got?” add to the time burden.
Relief: Applicant tracking software mines the resumes you receive and presents candidate data in a way that makes comparisons fast and simple.

Pain: Precious time is routinely wasted on irrelevant applications.
Relief: ATS recruiting offers the facility to automatically filter dud applications from job candidates or highlight 3-4 priorities on the application form that enable human judgement to be swifter.

Pain: Using email and spreadsheets to track candidates with a hiring team quickly becomes overwhelming.
Relief: An ATS can enable you to add notes to candidates just like you put comments on Facebook.

Pain: External recruiters remain a great resource for high value hires, but they shouldn’t be a necessity for businesses.
Relief: An ATS can provide recruiting tools that let you fill a talent pool and save your recruiting dollars for the tougher hires.

This kind of pain relief is only part of an applicant tracking system definition but it points to what you can achieve with ATS recruiting. The right applicant tracking software is a major step towards creating a repeatable, systematic hiring process, from posting a job to having an offer letter accepted.

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3. Is an ATS the Right Choice for your Growing Business?

Whether you are looking for your first applicant tracking system (ATS) or considering investing in an upgrade, the best starting point is a clear understanding of your needs. The first step to achieving this is to map your existing hiring process.

Questions to get started with evaluating applicant tracking software:

  • How do you do your hiring planning and budget costs?
  • How are your job ads written?
  • How and where do you post your jobs?
  • How do you currently collect applications?
  • How do you progress candidates through from applied to hired?
  • Do you use pre-screening questions or job-related assignments?
  • Do you work with external recruiters?
  • Who is on your hiring team (this may differ from one position to another).
  • How many steps does a candidate go through prior to a final interview?
  • Do you conduct background checks prior to a final offer?
  • What kind of data and reporting do you use to improve your hiring process?

Now step back and think about how this could be improved. What are the pain points? How do you cope with the volume of applications, how are communications between your team during hiring, how well does your interview and call scheduling work?

The point of this exercise is to identify the gap between how things are done now and what your ideal recruiting process would look like. If you sailed through the 11 questions and liked your own answers you’re in a happy minority. Most companies, of all sizes, find recruiting challenging, in one way or another.

The vast majority of small and medium-sized businesses are still using email and spreadsheets to run their recruitment. Less than one in five SMBs has switched to applicant tracking software, according to most estimates. But the big switch has begun.

Larger companies have long since adopted software for their ATS needs but many of the enterprise solutions adopted by Fortune 500 firms have inherited the same bureaucratic dysfunction they were meant to cure. It might seem sensible to cram in features for all eventualities but feature-heavy applicant tracking software can be both expensive and unwieldy.

Hiring processes are not the same at an organization with 2,000+ employees as they are at a firm with 250 employees, or one with 25. By being clear from the outset over your real hiring needs you can eliminate the prospect of paying for features you don’t need and concentrate your investment on an ATS that does the best possible job on the features that you do need.

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4. Benefits of Applicant Tracking Systems

Most recruiters report that at least 50% of job hunters don’t possess the basic qualifications for the jobs they are pursuing. Applicant tracking systems came about when employers needed a way to deal with this flood of irrelevant resumes.

Today’s ATS systems are developed to scan for keywords, employment history and college records to identify viable candidates. The best ATS now available will take the data entry out of your hiring and leave you time to concentrate on the chewy human question of who you should hire and work with.

Using recruiting software means you don’t have to stitch together spreadsheets, email and elaborate filing systems. The advantage of an applicant tracking system is that it provides seamless and customizable collaboration features so that you’re always in the loop.

Applicant tracking systems help employers by providing a business process to follow during recruiting:

  • Save time recruiting by automating job board posting, resume submission, and pre-screening
  • Open the way to better candidates with standardized metrics and access to a pipeline of previous successful applicants
  • Standardize your hiring so you don’t have to reinvent the process each time
  • Keep you compliant with hiring laws
  • Give you a headstart on employee retention with better screened and qualified candidates
  • Ensure a striking and personalized candidate experience

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5. Choosing an Applicant Tracking System

One of the first questions you need to answer when making the ATS comparison is whether you want an applicant tracking software solution installed on your own server or hosted by your software vendor. The old way of purchasing was to get “on-premise” software but in recent years this has been overtaken by software as a service providers (SaaS), companies who host the software on the cloud and offer it as a service online.

What are the benefits of SaaS:

  • Accessible anywhere where you have an internet connection, with some SaaS applicant tracking systems offering mobile functionality for recruiting on the move
  • No fixed server costs
  • Updates to the software are the responsibility of the vendor
  • Removes the need for an IT department

The nightmare scenario for any growing business that invests in the best applicant tracking system for their needs, is for the vendor to then close down for its own business reasons. Yes, this has happened: there are numerous businesses who have seen their ATS shut down. Due diligence in this case means asking the right questions about vendor viability.

Another route altogether is an open source applicant tracking system. The advantage of this option is clear: it’s free, and you can modify the software as you please. Where’s the catch? Do you want to manage your hiring or to rewrite software? Unless you’re more than tech savvy or have an IT team that can afford to spend the time, you will run into issues installing, running and integrating one of these systems. And when you run into those problems there is no dedicated support to turn to.

The sensible ATS buyers’ checklist:

  • Does your ATS match your company profile? The three main categories are enterprise, staffing agencies and SMBs. There are good solutions for each of these categories but these are big tents — think clearly about which one you belong in.
  • Does the ATS provide real ease of use? There’s no point in investing in software that no one can or will use, or that is stuffed with features that you will not need or use. Look for an intuitive design that your hiring team will buy into. There are systems that require no installation, training or manuals.
  • Does your ATS enable you to post to multiple job sites? Overwhelmingly the most important feature for smaller companies. Check which jobs boards and social networks the ATS is integrated with.
  • What kind of search capability does the ATS have? Make sure that it boasts a fast, accurate search with results organized in a logical and intuitive way.
  • Does your ATS offer strong customer support? This can quickly turn what looks like the best applicant tracking software into an expensive farrago. Be clear over response times and availability in your time zone. Check to see how well organized and detailed the support section of the ATS website is.
  • What kind of reporting does the ATS offer? Be clear about your own reporting needs to track your recruiting efforts. Make sure they are matched and covered before making a choice.
  • Does the ATS enable employee referrals? Referrals are the oldest and still the best method of finding employees. The best applicants tracking system will provide you with a clear way to attract and reward referrals from your team.
  • What kind of candidate experience does the ATS offer? Your team is not the only user of the applicant tracking system, there’s also the candidate to consider. You will lose valuable prospects if its application process is clunky and off-putting.
  • Check your applicant tracking system vendor’s viability. You want a solution that will last, make sure the same applies to your vendor’s financials.
  • Get references for an ATS like you would for a hire. There are tons of applicant tracking system reviews online, take them into account. From Trust Pilot to Capterra and Software Advice to Getapp, check what other users are saying on third-party review sites.
  • It has become standard practice to work on the move. Smartphones and better software allows us to work when and where we want to. Your ATS should not be the exception. The whole of your hiring team should be able to review candidates, schedule interviews, leave feedback and check the pipeline via your ATS on the device of their choice.
  • The best ATS options have useful integrations. Check for integrations with leading and niche job boards and for sourcing tools that help you source and attract passive candidates. Your ATS should help you get more candidates by getting your job in front of prospects you can’t reach when you’re manually posting jobs to job boards. Does the ATS offer easy integrations for background checks and with a modern HRIS, like Namely and BambooHR?

If you’re tight on time, this list of the 12 best applicant tracking systems in the market can help guide your decision.

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6. Keys to Recruiting

If you’re not new to the hiring process or you’ve been working without any recruitment software you have most likely trekked through forests of resumes and descended bottomless email threads. This is not to mention giant spreadsheets, and a constant wrestling match to coordinate interviews and feedback.

If you’ve been getting the job done with an older generation applicant tracking system or candidate management system you will have faced different problems: poor or no customization options, usability problems, no buy in from your hiring team, insufficient integration.

Simplifying recruiting means the ability to post to multiple job boards and source candidates from all over the web, making it as easy to browse candidates as it is to follow friends on social networks. It means beautiful career sites that update themselves and good-looking job ads.

For candidates it means one-click applications. For hiring managers it means candidate timelines that show the ‘when and why’ of who made the shortlist. Hiring software should enable you to message candidates and keep track of comments in context.

Social recruiting is still more talked about than practiced but a first step that an ATS can help with is to bring resumes to life by automatically combining them with public social media profiles. Social media integration is a useful first step to getting your whole team involved in hiring. It’s everyone’s job to share open positions with their networks.

The best applicant tracking software enables you to track and reward referrals. The oldest and still the best source of high quality candidates, an employee referral program, relies on having a simple method for employees to recommend prospects and to record the initial source of job candidates (who recommended who). Companies of all sizes are beginning to recognize and reward referrals systematically.

Candidate management

The full value of an ATS becomes immediately obvious once candidates begin to flow into it. With the proliferation of job boards and the facility to apply with one click, many companies have been overwhelmed with applications.

This is where proper resume parsing technology comes into its own. A resume parser takes the weight of candidate data flooding your way, breaks it down and presents it to you in individual candidate profiles with comparable, standardized fields, like years of work experience and education.

The best ATS will enable customizable application forms with pre-screening questions that will quickly eliminate unqualified or irrelevant applications. Applicant tracking software enables you to standardize the information you’re receiving for each candidate, making it possible to be quick and decisive.

Candidate management then becomes paramount. A single profile for each candidate that keeps all comments, notes and documents (resumes, cover letters, work samples) in one place, revolutionizes hiring teams. No more searching inboxes for hiring managers looking for that all-important piece of feedback on a candidate.

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7. Managing the Hiring Process

There has never been a better time for businesses of all sizes to get strategic with their hiring. The tools needed to attract the right candidates and get from application to hire are both more affordable and more effective than ever before. What the best of them deliver is a hiring process that works.

The right recruitment process is streamlined enough not to waste your time, but inclusive enough to enable you to hire ambitiously. Process is not a word to light fires in the imagination but there’s nothing duller than trying to work without one. Having a series of standardized steps in the hiring process that have been chosen because they maximize the likelihood of a good outcome makes sense.

The most effective way to think of the steps of the recruiting process borrows from sales orthodoxy, with a hiring pipeline. Try this simple exercise. Jot down the current basic steps of your recruiting process. It may vary a bit but it probably looks something like this:

  • Applied
  • Promising
  • Phone screen
  • On-site interview
  • Executive interview
  • Offer

The hiring process is a funnel — you get a lot of applicants, you speak with some of them, you meet a few of them, you hire the one you like best. An efficient filtering process will save you and your candidates time.

Rather than floundering with an inbox full of resumes and a thicket of spreadsheets tracking candidates’ progress, the recruiting pipeline tracks and manages multiple candidates offering simple workflow management.

The recruiting pipeline enables hiring teams to work together collecting all comments, feedback, notes, social media profiles or assignment results on the same page. It removes the need for endless email threads and avoids the possibility of misplacing vital feedback or conversations with candidates.

The efficiency offered by an applicant tracking system takes on added importance when hiring at scale or across multiple locations, as is the case for multinationals or the increasing number of SMBs working across borders.

When your business is spread across regions and/or divisions some form of territory management is typically called for. Territory management can apply to any system which groups candidates according to predefined sets of criteria. It enables hiring teams to co-operate on the basis of location, division or function.

This can become even more important when it comes to assessing and improving your recruitment efforts. It can deliver clearer insight into the recruitment results in each territory, as well as generate reports based on locations and divisions to measure relative progress on hiring.

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8. Optimizing your Company’s Careers Page

The clearest way to think about your company careers page is to see it as a shop window. The careers page is not the only means at your disposal to market the job opportunities you offer but it should be the starting point for all these efforts.

Whether candidates note that you’re hiring after seeing your open position on a job board, or hear about it through social media or even a word-of-mouth referral, they will typically head to your careers page to find out more about the vacancy, your company and the application process. In other words, there needs to be something worth visiting when they get there.

Far from replacing careers pages, the proliferation of job boards that began in the 1990s has made a fully-optimized careers page a necessity. Placing the right applicant tracking software at the heart of your recruitment efforts removes much of the hassle associated with creating, hosting and maintaining an attractive and up-to-date careers page.

For companies without the IT resources to develop a careers page in house, the best ATS options offer simple tools to build a good-looking and professional site that’s connected to your applicant tracking system. An ATS offers automated job posting to ensure that all open positions that you post to job boards, social media or any other platform will also appear on your careers page.

But a careers page is about more than getting your jobs seen. It’s also the anchor for your employer brand, a broader concept of your company’s reputation in the digital age. The main difference with reputation is that it’s easier than ever for prospective hires to get an advanced idea of what it’s like to work for your company.

Wherever you, your colleagues or employees appear online whether it’s your company Facebook page, a Twitter conversation, or a Linkedin profile, you’re talking to two audiences: customers and talent. While this makes some businesses nervous, it’s actually a considerable opportunity for companies of all sizes.

It’s become popular to say that “hiring is marketing” because it’s increasingly true. Happily it doesn’t have to be done on prime time television to be effective. Digital platforms offer an affordable and potentially enormous reach. In many ways the traditional strengths of small and mid-sized businesses like personal relationships, approachability and tight-knit teams are ideally suited to the social media age, where authenticity is rewarded.

Feeling unsure what your employer brand is? Give yourself one minute to describe it on a piece of paper or a whiteboard. Stuck? Get some of your core team together and brainstorm on what is unique or special about working for your company as opposed to other similar companies? Is it the people, the mission?

Boost your brand

Attract talent and boost applications with Workable’s careers pages that put your brand and jobs in the spotlight.

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 9. Managing the interview process

Interviewing is the most interesting and least automated part of the hiring process. This also means it’s the hardest and frequently the most poorly executed part as well. Unstructured interviews are no more likely to end with the right candidate than choosing a name from your shortlist at random.

An ATS can’t teach a hiring manager how to interview, but it can help them create an interview process that assists them in making an informed decision. Interviews don’t begin on the day someone walks into your office. Done properly the hiring process has worked like a funnel, you spoke to some candidates, you met a handful, now you want to work out which is the best of them to hire.

The support that the best applicant tracking software can deliver at this key phase is to streamline the scheduling of interviews and provide a rounded view of the candidate from sourcing or application, through screening and any assignment to the actual interview. It enables hiring managers to approach interviews in a structured and prepared manner.

Scheduling and communications with candidates goes from tangled to straightforward when your ATS integrates with your company email (typically with Gmail or Outlook) and calendar. Proper mail and calendar integrations ensure the right people are informed in a timely manner whether it’s the candidate who needs the time and location of an interview or phone screen, or if it’s the hiring team who need to know when an action is required.

The same is true for feedback that will inform the interviewer’s approach to each candidate. When all comments, notes, documents and communications are in one place a hiring manager can get up to speed in a fraction of the time an old-style briefing or a review of an email thread would otherwise take.

As well as time saving and automation, the benefit that the right ATS can deliver is a better candidate experience. As the hiring process has become more sophisticated it has begun to take longer. The “time to hire” means that in every hiring cycle you are losing qualified candidates because the interview process is taking too long.

The best candidates are fielding multiple offers, or recent research suggests, losing interest in your company because they assume that the lack of response. The response times are critical for the candidate experience, which is where the streamlining, team tools and scheduling capabilities of an ATS can make the difference.

The hiring pipeline offered by an ATS enables hiring managers to keep track of how many candidates are in each stage and where bottlenecks may be developing. Advanced applicant tracking software can also warn you when a candidate has been left hanging for a certain number of days.

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10. Assessing Your Requirements

At the core of the performance of any applicant tracking system (ATS) are its integrations. A full suite would include not just job board integrations that enable a single submission to a host of free and paid job boards, it would also extend to:

  • Social media integration with LinkedIn, Twitter and Facebook
  • Full integration with a trusted background check provider
  • Integration with popular office productivity tools such as Slack 
  • Give you a headstart on employee retention with better screened and qualified candidates

Since LinkedIn remains the venue for most recruiters’ working lives, an ATS should offer deep integration with the world’s favorite resume repository. Things to look out for include the ability to:

  • Use your personal LinkedIn account to sign in to your ATS and post jobs to your own professional network
  • Connect to your LinkedIn Recruiter account to post jobs ads
  • Buy a LinkedIn job ad directly from your ATS (without the need for a LinkedIn recruiter account)
  • Access to LinkedIn Cross System Awareness that enables your hiring team to view full LinkedIn profiles inside their ATS, as well as make candidate information stored on your ATS available in your LinkedIn Recruiter account

Analytics

Recruitment analytics offer a high level view of your whole recruiting effort. Recruiting without the right tools is a disposable experience. To extract full value from any recruitment process the steps taken need to remain visible and repeatable. Recruiting metrics are not just about measuring things, they exist to answer questions about your business and to help you improve your hiring. Which recruiting metrics to use remains contentious with some organizations overly focused on Cost Per Hire (which is open to widely differing interpretations). Some effective recruiting Key Performance Indicators worth tracking are:

Most effective recruiting organizations favor a flexible suite of analytics in their ATS that allow for custom reports and a variety of high-level visualizations. Look for an ATS that has the ability to break down reporting areas like candidate flow and candidate source into data that can be exported to Excel.

Complying with the thicket of US equal opportunities employment laws can consume your time and fray your nerves. This process cries out for automation so opt for an ATS with an EEO Reporting feature.

Performance

As we pointed out previously when discussing vendor viability, the right balance of features is ineffective without a viable product and business supporting it. It’s worth checking independent review sites such as TrustPilot, Getapp, Capterra and Software Advice to see how actual customers rate each ATS on its efforts at avoiding downtime.

A minimum should be an up-to-date status page that details all scheduled downtime. But it’s worth spending some time on your chosen ATS vendor’s Twitter timeline to see whether their ATS performance is drawing complaints.

Similar research should quickly establish what levels of support customers can expect from specific vendors. Look out for tiered support tied to the value of your account (with subscription-based SaaS applicant tracking software). At the one extreme you should expect 24/7 support globally but most vendors offer business hours support concentrated on the region where they’re based.

Security

When choosing a cloud-based ATS over an on-premise solution it’s logical to ask some questions about the security of your data. Here is what to ask an ATS vendor regarding security:

  • Does the ATS have an ongoing or regularly scheduled process of security and penetration testing of their infrastructure by a reputable third party?
  • Does the ATS offer a Service Level Agreement (SLA) which includes uptime guarantees?
  • What is the historical uptime percentage of the ATS?
  • Does it have a DDoS mitigation infrastructure in place?

Data ownership

Due diligence in choosing the best applicant tracking software would include a clear agreement on ATS data. Check the vendor’s privacy policy and terms and conditions to make sure that you retain exclusive ownership of all your data (if there are exceptions, make sure that they are clear and justifiable), and make sure that you will be able to export your data if you decide to move to a different vendor.

Search functionality

Without a powerful search facility the full promise of an ATS as a candidate database is seriously undermined. Find out whether the ATS search includes natural language processing, semantic search and any extras.

If this sounds confusing ensure that it enables candidate search by name, headline, tag, education/work experience/skills. Does the search draw data from resumes, cover letters and summaries?

A final feature to look out for is what kind of search is offered on the support section of the ATS. Does it offer prompts and auto-completes to offer help documents relevant to your questions? If not, keep looking.

Customization

When choosing a SaaS ATS one of the theoretical cons is the comparative lack of customization. An on-premise solution can be customized, in theory, to meet any hiring needs. In reality this is only an option for businesses with a large in-house developer capacity. If that doesn’t describe your business (or is not what you want your developers working on), look for an ATS that allows significant personalized settings. Look out for customization options for:

Take time to understand how your ATS vendor deals with managing classified hiring information. The best ATS options enable clear, customizable hierarchies within hiring teams governing which comments are private between the hiring team and the candidates, as well as notes that are not visible to everyone on the hiring team.

Users should be able to invite hiring team members with different status, i.e. admin, hiring manager, team member that govern their viewing and editing permissions, as well as dictating which communications they’re copied into during the hiring process.

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11. Checklist of applicant tracking system

Even the most affordable business software is an investment. The time taken to conduct a proper evaluation and applicant tracking system comparison will pay for itself many times over. Going with the wrong choice now will mean future disruption for your team and more work down the line. To help you make the right decision for your business as you compare applicant tracking systems, here is an evaluation chart to score your top choices.

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The post Applicant tracking system guide: From A to Z appeared first on Recruiting Resources: How to Recruit and Hire Better.

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How to recruit on Facebook https://resources.workable.com/tutorial/recruit-on-facebook Thu, 04 Aug 2016 13:27:40 +0000 https://resources.workable.com/?p=6080 Facebook has come a long way since Mark Zuckerberg’s first attempt to create a private network channel for his classmates. With nearly three billion daily users, it’s likely that your next hire is sharing a photo or chatting with their Facebook friends right now. You can use Facebook as one of the ways to recruit […]

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Facebook has come a long way since Mark Zuckerberg’s first attempt to create a private network channel for his classmates. With nearly three billion daily users, it’s likely that your next hire is sharing a photo or chatting with their Facebook friends right now. You can use Facebook as one of the ways to recruit employees.

Why recruit on Facebook?

  • Social media isn’t just for young people anymore. In fact, Facebook has the most evenly distributed gender and age demographics of any social network. Facebook isn’t just a place to attract millennials. Its popularity among older users is growing; 56% of people over 65 are active users.
  • Facebook users don’t only outnumber other social media users, they’re also more active. Every 60 seconds, Facebook users update 293,000 statuses and upload 136,000 photos. Facebook also has an increasing number of users, with five new profiles created every second. It’s too big to ignore.
  • Facebook can save you time and effort during your hiring process. The new Jobs tab feature (available in the US and Canada, for now) allows you to create your job post within Facebook by simply using the status updater tool on your company page. Facebook users who are interested in your open roles can click the “Apply now” button and send their personal information directly to you via Messenger.

How to recruit on Facebook: Facebook jobs tab

  • For users of recruiting platforms like Workable, this option has been available (worldwide) for some time. A simple integration between Workable and your Facebook company page powers the jobs tab automatically. This means that every time you create a new job in Workable, the jobs tab is updated. There’s no need to log out of one system into another, all your recruiting can be managed from one central source.
Source and attract more candidates

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  • Studies have shown that people trust brands more when they’re active on Facebook and other social media platforms. Having a strong web presence on the most popular social media site gives you a competitive advantage and improves your employer brand.
  • Think of Facebook as a recruitment tool for diverse hires. Since it’s so popular, you have the opportunity to reach candidates from all over the world, from various professional backgrounds and different educational levels. Anyone could be part of your diverse pipeline, so long as they’re talented.
  • It’s okay if you’re not familiar with social media or even if you’re a bit skeptical about how effective it can be. There are various metrics to help you monitor your Facebook page’s performance, which makes recruiting through Facebook more measurable and effective. You can easily access your page’s data and see the most important stats: organic traffic, number of likes and unlikes and engagement rate percentage (people who read a post, liked, clicked, shared or commented on it).

Facebook page insights overview

How to recruit employees on Facebook

1. Be direct

Add Facebook job postings directly on your company’s Facebook page and then route candidates to your Careers page to provide further information and an application form.

Facebook has a lot of customization options for your company profile. For example, Unilever’s Facebook careers page has two separate tabs, for ‘Early careers’ and ‘Professional careers’, making it easier for their 1.2 million followers to find the most relevant job openings.

Unilever Facebook careers page

Related: 17 effective candidate sourcing tools

2. Use indirect methods

In addition to posting current openings, you can use Facebook to promote your company’s image and improve your employer brand.

I like to promote information that helps potential applicants learn more about our culture and mission as an organization. I use sponsored ads and boosts to help generate this “buzz” in targeted markets where we are lacking or plan to recruit in the future. – Gail Atlas, Social Talent Acquisition Strategist at Novo Nordisk

Your employees are also your best advocates. Let them express themselves through Facebook and share their biggest achievements. You can post videos to give a sneak peek of a day at work in your office, or have an employee share their experience working with you. Next time you organize an after-work Friday meet up, consider posting some pictures to showcase your teamwork spirit. Applicants will be genuinely interested in working for you if they get an idea of what it’s going to be like.

Taco Bell is a good example. They are using Facebook to recruit employees with posts to shine a spotlight on their company culture and celebrate their employees’ achievements.

3. Socialize

Recruiting using Facebook includes networking with candidates and building relationships with potential future hires. After you create your profile, you should have at least one page manager who responds to people’s questions and engages with them on a regular basis.

Marriott has stepped up their candidate engagement game by running ‘Career Chats.’ Four to five Marriott employees answer candidates’ questions in real time and offer helpful advice on applying for jobs.

careers chat Facebook recruiting

Dell also initiates frequent interactive sessions for Facebook recruitment with its followers and provides job search tips:

It’s also a good idea (and free) to join relevant Facebook groups to engage with your ideal applicants. Specific Facebook groups for recruiters, like Recruiters online and The Facebook Corporate Recruiters Network, are places where you can get recruiting tips and share best practices.

RelatedInnovative recruiting tools and techniques for modern HR teams

4. Source candidates

Along with posting your current openings, you can use using Facebook for recruiting passive candidates. With Facebook Graph Search you can identify candidates using specific criteria (e.g. by location, profession or the university they attended). Sample queries include:

  • [Job title] who live near [Location]
  • [Job title] who speak [Language]
  • People who work at [Competitor]

Facebook Graph Search_fixex

Once you find interesting candidates, you can send them a message on Facebook (if you’re connected to them) or reach them through their LinkedIn account. The best way, though, is to discover any mutual connections you may have, and ask them to make a warm introduction.

For more advice on social sourcing, download our complete sourcing guide for free.

5. Increase employee referral activity

Referrals work great when recruiting through Facebook. First, it’s easy for employees to share job ads and attract candidates. And second, you’ll probably hire the best matches for your culture, if your applicants know who their potential coworkers are and have an idea of what working at your company looks like. You’ve probably heard the ‘six-degrees of separation’ theory; everyone on the planet is separated by only six other people. Well, as far as Facebook is concerned, each user is connected to any other user in the world by an average of three and a half other people. So, go ahead, make the most of Facebook in your recruiting efforts. After all, your ideal candidate is only 3.5 people away.

More resources for social recruiting:

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12 time-saving email templates for recruiters https://resources.workable.com/tutorial/email-templates-recruiters Tue, 08 Nov 2016 15:44:14 +0000 https://resources.workable.com/?p=6868 Email templates for recruiters are valuable tools, but they should come with a safety label: ‘Use with care.’ There’s always the risk of sounding like a robot if you use ‘one-size-fits-all’ templates. Opt for messages that mirror your company’s style and are similar to face-to-face conversations. Our email templates for recruiters and human resources templates can help you […]

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Email templates for recruiters are valuable tools, but they should come with a safety label: ‘Use with care.’ There’s always the risk of sounding like a robot if you use ‘one-size-fits-all’ templates. Opt for messages that mirror your company’s style and are similar to face-to-face conversations.

Our email templates for recruiters and human resources templates can help you spark conversations with candidates. They support all stages of your recruitment cycle: from your first communication with potential candidates to onboarding emails for new hires. Recruiters also communicate with current employees on a regular basis, so drafting some email templates for common occasions can save a lot of repetitive email writing. Keep track of the successes and failures with recruiting email metrics so you can grow and improve your outreach over time.

Sourcing emails

Sourcing emails are the trickiest. Your emails to potential candidates need to be deft and direct, if you want them to consider your job opportunity.

Note: When sourcing candidates who reside in the EU, you need to comply with the General Data Protection Regulation (GDPR.) See our guide for more information on ensuring your emails are compliant.

Cold emails

To communicate with passive candidates, a brief email explaining how you found them and why you want to contact them is usually a good place to start.

  • My name is [X] and I’m helping the CTO here at [Company] to find someone to join our Back-end developer team. The latest debugging feature you published in Github particularly drew our attention. We are currently working on a similar project for our application and we think your experience would be a strong addition to our team.

If you would like to increase your open and response rates, you should personalize your messages. Using templates for personalized emails can sound like an oxymoron. However, templates can serve as an inspiration point to come up with your own recruiting emails, avoiding common email mistakes.

Tutorial: How to source passive candidates

Warm emails

If you share a connection with the person you’re emailing (e.g. if they are a past candidate or a referred candidate), you can use this to your advantage. Pique their interest with a genuine, personal message; don’t just hope they’ll get hooked on your name-dropping.

  • I am [your name], a recruiter at [Company]. We met around 2 months ago when you applied for the web designer position. I remember you were looking for a new apartment at that time. How did the house hunt go?
    Although we decided to move on with a more experienced candidate, our team was really impressed with both your design skills and your positive attitude during the interview process. We now have a new opening for a junior web designer, that is closer to your profile. I’d really like to give you some more details about the role, if you’re interested.
  • We are currently looking to hire a Marketing specialist and [Employee_name] mentioned that you might be a good fit.
    From what I have seen in your LinkedIn profile, you have an impressive background in paid campaigns and you’ve done some interesting things organizing promotional events, which is our priority for this new role.
    Here, at [Company], we’re always looking for more great people like [Employee_name], so we’d like to get to know you.

Employee referrals are the number one hiring source. To encourage your employees to refer candidates who could be a good fit, you should use an appropriate email template for your internal referral request email. Make sure you include all necessary information: what your new hire will do, who they’ll work with and what kind of experience they need.

  • We are excited to announce that we are currently looking for a Technical writer to join [Hiring_Manager_name’s] team! If you know someone who understands end-user requirements and has experience in software documentation, feel free to let us know by simply replying to this email.
Boost your productivity

Speed up time to hire by automating repetitive tasks and emails with Workable’s automated actions.

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Recruiting emails

Interview emails

When you’re inviting candidates to an interview, there are specific details you should include, like the interview date and place, the name(s) of the interviewer(s) and how long the process will take. Different kinds of interview invitations require additional details, too:

Phone interviews

A phone interview email is usually the first interview invite you send during your hiring process, so remember to thank your candidate for their application and remind them about the basics of the position you’re hiring for.

  • Thank you for applying to [Company].
    We would like to have a phone discussion about your application for the [Job_title] role. I’d like to tell you more about [Company] and get to know you a bit better.

On-site interviews

Your invitation to an on-site interview should include logistical information (location, what your candidate might need to bring with them, etc.) If you find it necessary, you might add the exact location of your office on the map and directions for how to get there.

  • Your application for the [Job_title] position stood out to us and we would like to invite you for an interview at our office[s] to get to know you a bit better.
    You will meet with the Marketing department manager, [Manager’ name]. The interview will last about [X] minutes and you’ll have the chance to discuss the [Job_title] position and learn more about our company.
    Please note that the security guard will ask to see your ID to let you enter the building.

Additional interview rounds

If you’re crafting an email to invite candidates for a second interview, you should explain the purpose of the interview (e.g. meeting with the company CEO for a second round, or completing a test.)

  • Thank you for taking the time to discuss the [Job_title] position with us. We’d like to invite you for a second interview at our office[s]. You will meet with [Manager’s name], head of the IT department, to discuss your written assignment and delve deeper into job duties.

Application emails

During your hiring process, you’ll probably need to exchange various emails with your applicants. Some of them could be pretty standard, like a confirmation that you received their resume. But for others, you can use email templates to save some time.

Assignments

To better evaluate your candidates’ skills, you may find it useful to send an assignment or assessment test. In your email, prepare your candidate by providing instructions and setting a timeframe.

  • Thank you for taking the time to speak to us on the phone. We would like to invite you to complete an assignment for the next round of our interview process. Please find the assignment attached. Its objective is to gauge your skills, give us an idea of how you approach tasks relevant to the job and provide us with some talking points. We would appreciate it if you could return your completed assignment to us [by X date/ in Y time frame].

Rejections

Nobody likes to send bad news, but there are many reasons to always send a rejection email. It’s best not to leave your candidates guessing. So, briefly explain why you decided to stop considering a candidate’s application. The key here is to end things on a positive note in order to create a bridge from rejection to building a relationship.

  • Although we are now focusing on hiring more senior [Job_title], we’ll be more than happy to get in touch with you again for a future job opening. We’ll keep your resume on file for [time_period.]

Hiring emails

Job offer

Your job offer email should aim to inform your new hire about all necessary job details that will help them make a decision.

  • We have been impressed with your background and would like to formally offer you the position of [Job_title]. This is a [full/part] time position [mention working days and hours] with an annual salary of [X]. You will be reporting to the head of the [Department_name] department. Your expected starting date is [date.]

You could also use our tips on how to write a standout job offer email to increase your acceptance rate.

Onboarding

Your next step is to welcome your new employee, once they’ve accepted your job offer. Prepare your new hire: Tell them what to expect on their first days, who they’ll meet and provide some practical details (like starting date and working hours.) A proper onboarding email will show that you’re organized throughout your recruiting cycle and that you have specific plans for your employees.

  • We are all really excited to welcome you to our team! As agreed, your start date is [date.] We expect you to be at our office by [time] and our dress code is [casual/ business casual.]
    We’ve organized your first days to help you settle in properly. You can find more details in the attached agenda.

New hire announcement

Using an email to announce a new hire can be a warm way to welcome all new employees. As a recruiter, you have the chance to introduce your newest team member and make sure they’re not a stranger to their teammates on their first day.

  • I am very pleased to announce that [Employee’s name] will be joining us as an Android developer on [Start date.] [Employee’s name] will work with our mobile team to help us elevate our applications. Please make sure you give [him/her] a warm welcome and introduce yourselves!

MoreInnovative recruiting tools and techniques for modern HR teams

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Best teacher job boards for employers https://resources.workable.com/tutorial/teacher-job-boards Wed, 14 Aug 2019 11:00:45 +0000 https://resources.workable.com/?p=33249 There are dozens of professions in education and most of them are critical to the mission of an institution: for example, you need great teachers who promote the importance of learning and help their students grow their skills and knowledge. And, you need competent school administrators to ensure the organization runs smoothly. But, how do […]

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There are dozens of professions in education and most of them are critical to the mission of an institution: for example, you need great teachers who promote the importance of learning and help their students grow their skills and knowledge. And, you need competent school administrators to ensure the organization runs smoothly. But, how do you find and attract these people and other exceptional education and school staff? That’s when you need education and teacher job boards.

Popular job boards and social networks could be effective, but, if you want to better target your audience, consider teaching job boards and sites specialized in education. Here are the 10 best teacher job websites where you can advertise your open roles and maximize your outreach to potential candidates:

Niche teacher job boards

Disclaimer: The prices listed below refer to education job boards’ pricing packages as of August 2019. Each site may change their pricing at any point, so before you decide where to post your job ads, make sure to check the sites for updates.

1. Academic Careers Online

This site advertises teaching jobs in universities, community colleges and various educational institutes around the world. You can also advertise the scholarships you offer. Prices start from $295/posting and your job ad will remain live for up to three months. There are additional packages, too, if you want to advertise more than five open jobs.

2. EmploymentCrossing

When you post your teacher job ads on this site, they will also appear on 600+ other job boards and social networks, such as Trovit, Careerjet, LinkedIn and Facebook. You can choose between monthly and annual plans depending on your hiring volume. For example, by paying $199/month, you get 1-3 job slots and have access to 50 resumes. If you buy the same plan for one year, you have a two-month discount. Also, with every plan you choose, you have a 14-day free trial.

3. ESLemployment

If you’re looking for ESL (English as a Second Language) teachers across the world, this is a good place to go. You can advertise your teacher jobs for free and start getting applications immediately. Job seekers can also subscribe to the site’s newsletter and receive job openings in their inbox.

4. HigherEdJobs

As its name suggests, this is a website dedicated to jobs in Higher Education. Employers can pick between single teacher job postings (the cost is $345 for up to 60 days) and job packs for multiple open roles. There are also discounts, unlimited annual postings and the option to have your job ads automatically published on the site as soon as they appear on your careers page or ATS. HigherEdJobs has additional services that boost your employer branding and maximize your job ad exposure, such as featured job ads and the ability to advertise open jobs via emails and newsletters.

teacher job boards | HigherEdJobs
Screenshot via HigherEdJobs

5. National Association of Special Education Teachers

This is a website dedicated to special education teachers in the US. Through the Career Center, job seekers can look for job opportunities, get career advice and find useful information (e.g. salary benchmarks and industry statistics). Recruiters can post their job ads by choosing the plan that best fits their needs:

teacher job boards | NASET special offer
Job posting offer by NASET

6. SchoolSpring

This is one of the most popular teacher job boards; there are 800,000+ unique candidate accounts and 3.7 million submitted applications. With $250, you can buy one job posting for 60 days or you could save $100 if you choose a three-job pack that costs $650. For annual plans, you can directly contact the site to create a customized package based on your hiring needs.

7. Teaching China

If your organization or school is based in China and you want to hire English-speaking teachers, try out this job board. You can post permanent positions or seasonal jobs. When writing your teacher job ads, it’s a good idea to mention how you’ll help your new hires relocate. For example, you can briefly talk about any culture immersion programs you may offer or describe how you financially support your new employees with their relocation expenses. Here are the pricing packages:

teacher job boards | Teaching China pricing
Screenshot via Teaching China

8. TeachingJobs

In this US job board, you can advertise your K-12 teaching roles. There’s also a section dedicated to STEM education. For $100/job, you can publish your job ad for up to three months. If you have multiple open roles, it’s cost-effective to purchase a plan that offers you unlimited posts for one year (the nonprofit rate is $500).

9. Tie Online

The International Educator (TIE) is a nonprofit organization that connects teachers with international schools across the world. Their site offers various advertising options, including print ads in the organization’s newspaper and emails they send to candidates who match your criteria. If you have a smaller school, you can choose to advertise your open roles online only, with prices ranging between $799 and $1,399.

10. TopSchoolsJobs

A US-based job board that advertises teaching, school administration and EdTech jobs. You can choose between job packs that are effective for one year. This way, you can benefit from discounts by purchasing in bulk and publish the job ads when you open a position. This site also hosts digital job fairs where you can meet potential candidates online.

teacher job boards | TopSchoolsJobs pricing
Screenshot via TopSchoolsJobs

With this list of teacher job sites in place, it’s time to write an exceptional job description that will attract qualified candidates and prompt them to apply. Read our guide on how to write a good job ad and check out our tips to make sure your ads will be approved by job boards.

We’ve also compiled a list of education job description templates that you can use as an inspiration. And once you’ve found some promising candidates, use our interview questions to evaluate their skills:

If you’re looking for more ideas on where to advertise your open roles, take a look at our ultimate list of job boards. You can also check our list of the best free job posting sites here.

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Starved for talent? Support the freelance lifestyle at your work https://resources.workable.com/stories-and-insights/freelance-life-at-work Thu, 01 Sep 2022 16:08:52 +0000 https://resources.workable.com/?p=84441 We’re currently seeing a broad cultural shift in the way we think about work and personal responsibilities. Though they generally don’t have the option to retire, younger workers are increasingly choosing to start their own businesses or work as freelancers. In fact, some surveys tell us that as many as 54% of all members of […]

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We’re currently seeing a broad cultural shift in the way we think about work and personal responsibilities. Though they generally don’t have the option to retire, younger workers are increasingly choosing to start their own businesses or work as freelancers.

In fact, some surveys tell us that as many as 54% of all members of Gen Z want to become freelancers or start their own business. The number of self-employed people in 2021 was up 34% from 2020 to a staggering 51 million people in the United States. That’s roughly 15% of the entire population in the country working for themselves.

The number of freelancers in the United States grew 34% to 51 million from 2020 to 2021. (Source: MBO Partners)

Cultural factors such as the rise of side hustles and part-time employment opportunities available through the Internet and social media are contributing to these numbers. More than two-thirds (68%) of those who began freelancing in 2021 were either millennials or Gen Z. The Bureau of Labor Statistics reports that self-employment is due to rise quicker than average employment growth over the next 10 years.

Employers need to catch up

During the pandemic and this challenging employment market, employers must reckon with these trends and consider how to incorporate this cultural shift into their recruitment policy.

During the pandemic and this challenging employment market, employers must reckon with these trends and consider how to incorporate this cultural shift into their recruitment policy.

While some effects of these trends can certainly be traced back to timing and the pandemic, the broader move towards virtual work and self-employment is a permanent one.

Those who choose the freelance and self-employed route are doing so for a variety of reasons. Employers need to understand what those are, and think about how to replicate them in their own workplaces if they want to remain competitive in the talent market.

There are, of course, benefits and drawbacks to self-employment and business ownership. Let’s first look at the main benefits:

What are the advantages of being self-employed?

1. Flexible schedule

Our collective understanding of work-life balance is changing to prioritize more time with family and better mental health. One of the themes we saw over and over again in the research we shared in our Great Discontent report was that candidates increasingly value a flexible work schedule.

This trend is reflected in candidates’ preferences – and often, their need – for jobs that allow them to work when it’s most convenient for them.

Flexible work, of course, is one of the hallmarks of self-employment. By definition, the contractor/client relationship prohibits clients from dictating how and when the contractor does their work, as they do for their employees.

2. Remote work

Despite some predicting that remote work would end en masse as soon as the pandemic did, we haven’t seen that occur. Instead remote work, like COVID-19, appears here to stay.

Candidates in our recent survey responded that, like flexible work, remote work options were very important when making the decision on where to work. Many are flat-out turning down jobs that are requiring employees to return to work in-person. And as is also the case with flexible work, countless self-employed people choose to work remotely.

Remote work also reduces or eliminates time spent commuting – we found that to be a perk in the Great Discontent survey as well. It’s also a benefit in other areas, as commuting is bad for our mental health, our finances, and the environment.

3. Better balance of caretaking/parenting challenges

Self-employed people can choose to work when and where they please. This is a bonus when it comes to caring for other family members – especially parents of young children.

They can take time off to take children to doctor’s appointments, or for a leisurely lunch with a friend, without needing to justify their actions.

4. 100% ownership of your business

Freelancing allows individuals the chance to create and retain their business’ value. This compared to a full-time employment scenario, in which a person rents out their labor to build value for a company, but retains no ownership stake or long-term financial investment in the company’s success.

The self-employment model potentially offers more financial stability and opportunities for wealth generation in the long term than traditional full-time employment. In fact, in a recent Upwork-commissioned study from September 2020, 60% of freelancers said they make more than they would in a traditional full-time job – and that percentage is up seven points from 2019.

5. No red tape or corporate politics

Excluding the red tape associated with handling your own business affairs like taxes, self-employment is refreshingly free of the red tape and politics associated with the corporate world.

When you’re outside of the corporate hierarchy, the contortions that full-time corporate employees must go through to manage social expectations, coworker relationships, and bosses are none of your concern.

This can be remarkably freeing, especially for introverts or others who are averse to the petty politics that often govern an office’s social structure.

6. Uncapped earning potential

Very few traditional full-time professions offer the benefit of uncapped earning potential, though this is one of the coolest and most convenient benefits of freelancing.

Freelance work, and therefore one’s income, can be scaled up or down depending on a person’s income targets for a given month. Your nanny is on vacation so you need to focus on taking care of your three children this month? Scale down for less responsibility and more free time. Looking to save for a down payment on a home? Scale up by looking for more, or higher paying, clients.

7. Ability to do work you’re passionate about

For many, self-employment represents the opportunity to do work they’re deeply passionate about. Often we are skilled in areas that we’d enjoy working in but in which there are no real full-time jobs available. Freelancing can give individuals the opportunity to combine their unique skill sets and pursue work they’re uniquely qualified for.

We see this play out in the arts industry specifically, where rates of self-employment are significantly higher than of all other professions – with 30% of artists working in freelance, according to a report from the National Endowment for the Arts. Full-time, profitable jobs in the arts are few and far between, but working as a freelancer can offer a better income and more job opportunities.

 

Source: https://www.arts.gov/sites/default/files/Artists_and_Other_Cultural_Workers.pdf
Source: https://www.arts.gov/sites/default/files/Artists_and_Other_Cultural_Workers.pdf

8. Freedom and control over one’s own career

A freelance career offers complete freedom. Lost interest in accounting and instead prefer to start a business doing wedding floral arrangements? Go for it! Want to cancel all your Friday meetings and go to a spa? No one’s stopping you!

It’s never been easier to start freelancing with zero startup capital, making this an open-source opportunity available to anyone with a solid internet connection and a willingness to work hard.

9. Pride in a job well done

Freelance work offers rewards based on a job well done, rather than simply showing up to work every day. Because it’s so results-focused, freelancers feel a sense of pride and ownership when they complete a project.

Got all that? Good. Now, let’s look at the main disadvantages of running one’s own operation.

What are the disadvantages of being self-employed?

1. Lack of insurance/benefits

One of the most difficult (and expensive) issues to navigate as a freelancer is finding benefits. With the widespread prevalence of employer-offered healthcare in the United States, leaving one’s job and finding healthcare on the open market can feel scary and risky. Self-employed people often end up paying more for healthcare.

Self-employed people also miss out on other financial benefits offered by employers, like 401K matching, stock options, temporary disability insurance, and vision/dental care.

2. Fluctuating income and work load

This one is a double-edged sword. While a variable work schedule can be harnessed for benefits like scalable workload and uncapped earning potential, it can also be difficult to cope without financial literacy, a healthy emergency fund, and the tenacity to get through some lean months.

3. Risk and stress

Likewise, some find that the risk inherent to business ownership, innovation, and self-employment is simply too stressful to cope with. That’s okay! What works for one person doesn’t work for everyone, and we all have different levels of risk tolerance depending on our financial situation.

While risk is to some degree a key component of any business venture, many self-employed people testify that they actually feel freelancing gives them financial security they never had while working a traditional full-time job. No one client makes up the entirety of a freelancer’s income, and should one client go under, they are easily replaced.

4. Loneliness and isolation

Psychologically, working for yourself is quite challenging. To use a common phrase, the buck stops with you. If something needs doing, you’re probably the one who does it.

While you can pick up many unique and helpful skills in this situation, it can also be lonely and isolating to deal with everything about your business on your own. There’s no one to hand the reins to when you want a break.

5. Tax disadvantages

There are financial advantages to traditional employment that employees take for granted. For example, employers pay half of the payroll tax due for their employees. The other half is generally automatically withheld from an employee’s paycheck. But self-employed people pay both parts themselves in the form of self-employment tax. The difference? Freelancers pay an additional seven percent of gross revenue to taxes, or 15.3% in total. That’s a major financial disadvantage.

Self-employed people also have to manually withhold their own taxes and pay them quarterly throughout the year to the IRS and their state’s department of revenue.

6. Added burden of business development

Freelancers must regularly spend time marketing their services to other businesses. This can add to your workload, but without it, it may be difficult to find new clients. Some find this cycle exhausting.

Use this to your advantage

As mentioned above, a key talent attraction opportunity for employers here is to incorporate the benefits of self-employment, and emphasize the things they can offer in a job that self-employment does not.

Employers suffer when they struggle to hire or retain great people, and employees suffer when their employers don’t respect their full lives and personal responsibilities. Creating a more balanced working relationship benefits everyone involved.

Employers suffer when they struggle to hire or retain great people, and employees suffer when their employers don’t respect their full lives and personal responsibilities. Creating a more balanced working relationship benefits everyone involved.

How employers can attract candidates with the benefits of self-employment

1. Fast-track the hiring process

Getting rid of unnecessary red tape is an easy way to emulate the freedom self-employed people enjoy. And furthermore, everyone hates it when the hiring process takes too long.

2. Support a collaborative culture

The managerial hierarchy of large corporations can be exhausting, confusing, and demoralizing. Creating a more collaborative culture, where employees of all ranks feel listened to, can give a taste of the creative freedom self-employed people enjoy.

3. Offer ownership stake in the company

Partial or full ownership of the fruits of your labor is a key element of financial freedom, and while small business ownership offers this in spades, traditional employers typically do not. But they can. This desire for ownership stake is a significant reason people work at startups – because they offer the chance at partial ownership which can become extremely profitable down the line.

There are also other methods of sharing ownership for companies that aren’t public, like tying bonuses to company performance.

4. Compensate fairly and competitively

With record inflation this past year, employees across the country are hurting financially. Finances are one of the most commonly cited reasons employees give to explain why they’re switching jobs. Reevaluate your compensation structure to make sure it truly is fair and generous in today’s environment.

Unpredictable finances are a major factor that drives people to leave freelancing and seek traditional employment. You can take advantage of this angle by offering a generous, regular paycheck.

5. Give flexible work and remote options

Flexible and remote work are now the norm for most white-collar workers, and if you don’t offer these perks, you’re falling behind. Keep in mind, too, that many people become freelancers because they can’t cope with the rigid work schedule most employers require.

Whether because they deal with a chronic illness or because they have young children to care for, flexible work is the answer for many who struggle to balance personal and work responsibilities. If you already offer flexible or remote work options, sweeten the deal with a home office stipend or student debt repayment assistance.

6. Encourage creativity and independence

Creative or entrepreneurial employees often leave to start their own businesses in part because their unique contributions go unappreciated or ignored within the narrow-minded managerial structure.

If you can show employees that those qualities add value to the company and are appreciated, you’re more likely to keep them. Everyone likes to have autonomy and agency at work.

7. Create purpose and engagement

What does your company serve? Whose lives do you benefit? Do you manufacture products that destroy the environment or rely on inhumane, cheap labor?

People are highly motivated to give their time and energy to causes they believe in. Emulate the feeling of purpose and pride a person feels when they do work they know will make a positive impact.

8. Foster community and team building

Many self-employed people struggle with feeling isolated. There is nothing quite like working on a team of intelligent, hard-working people to collaborate on a common goal. Present your company culture as a real employment benefit – because it should be.

9. Give praise where it’s due

Self-employment is often thankless. Retain your employees by showing them that you support them, financially and personally. Spotlight employees who are doing great work and offer opportunities for growth and higher education for everyone.

If your organization is struggling to find candidates right now, as so many are, take note of the trend towards self-employment. There are real cultural and economical factors driving many highly qualified candidates to choose self-employment right now. If you want to work with them but aren’t willing or able to do so on a contract basis, you can use this insight about advantages of self-employment to tailor your recruiting messaging for today’s labor market.

 

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Live video interviews: best practices for interviewers https://resources.workable.com/tutorial/live-video-interviews-best-practices Mon, 16 Mar 2020 17:22:01 +0000 https://resources.workable.com/?p=74054 Whether you want to connect with candidates online as an initial screening method, or you want to hire employees remotely, here are the two-way video interview best practices that’ll help you transition to a virtual hiring model. Getting ready for the video interview From setting up your equipment to choosing the clothes you’ll be wearing, […]

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Whether you want to connect with candidates online as an initial screening method, or you want to hire employees remotely, here are the two-way video interview best practices that’ll help you transition to a virtual hiring model.

Getting ready for the video interview

From setting up your equipment to choosing the clothes you’ll be wearing, good preparation will let you focus on the most important part of your video interview; the candidate.

1. Get familiar with your video software

Maybe you’re already using a tool like Skype or Google Hangouts for quick video calls with your colleagues, or maybe this is all new to you. Perhaps, if your team is transitioning to fully or semi-remote work mode, you want to start using a tool with more functionality. Whatever the case is, spend some time exploring the software you’ll be using to interview candidates remotely. Learn how to add a link to the video interview invitation you’re sending to candidates and include some simple guidelines to help them join the call.

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2. Prepare your “meeting room”

Whether you’re in the office, at a coworking space or your home, find a quiet and well-lit place to have your video interviews. Noises like phone rings and chats in the background can distract you and the candidates. It’s best to turn off notifications (e.g. Slack, email, your mobile) so that candidates have your full attention.

3. Test your equipment

Before every interview, have a soundcheck, microphone check and camera check. It’s useful to record a test video to ensure everything is working well. Use a headset, instead of your computer’s speakers and microphone, to avoid echoing and poor sound quality. Try to place the camera at eye level to have better contact with candidates. If needed, use a desk lamp behind the camera to lighten your face.

4. Stay alert for technical hiccups

Even if you’ve had video calls earlier in the day and have already checked your camera and mic, unexpected issues could arise at any moment. The same goes for your internet connection. If on a wifi network, move close to the router and check that other wifi users aren’t using too much bandwidth. It’s useful to have the candidate’s contact details handy in case you need to inform them about a delay. You should also have downloaded the software you’re using (e.g. Skype, Google Hangouts or Zoom) on your mobile, so that you’re able to quickly switch devices if needed.

5. Choose appropriate attire

A video interview is not any less important than an in-person interview. Dress as you would if you were having a candidate meet you in the office. Pick an outfit that won’t clash with, or blend into, the background of the video. Normally, white clothing is perceived as clean and polished. That definitely works for in-person interviews, but on camera, white is not a wise choice. It’ll appear brighter and may overpower your face. Instead, choose darker colors like navy and avoid bright colors and busy patterns, as they might not translate well on camera.

Conducting a video interview

Both interviewers and candidates might be less familiar with live video interviews, so here are some tips to conduct a successful interview when you don’t meet in-person:

1. Get candidates ready, too

Let’s face it: not every candidate will feel comfortable or even have prior experience with video interviews. And you don’t want them to drop out of the process because they feel intimidated by this part. Along with the technical guidelines, send some tips so that they know how to prepare themselves and what to expect. Even pointing them to resources that talk about video interview best practices will boost the candidate experience you’re offering.

2. Be more personable

While it sounds difficult – considering there’s a screen between you and the candidate – you can still add a human touch to your video interview. Start with some icebreaking and easy-to-answer questions and leave the toughest ones for later. Remember to look at the camera, smile and don’t hesitate to repeat something if you think the candidate hasn’t heard you. Interviews are often stressful for job seekers, let alone if they have to “speak” to a screen. The more relaxed you are, the smoother the process will go for them, as well.

3. Stick to the interview schedule

It’s easier to fall behind schedule when you conduct video interviews, especially when you’re at your home as opposed to a busy office. Create and test a timeline that will help you cover all the important topics within your scheduled time. Track how the interview is going but avoid checking your hand watch; use your computer’s timer that’s conveniently placed next to the camera. You could also schedule for a 10-minute Q&A session towards the end of the interview and suggest an email follow-up in case candidates have additional questions but you’re running out of time.

4. Coordinate with multiple interviewers

Often, for the sake of speeding things up, you’ll want different interviewers to meet with the same candidate in one day. When doing that virtually, make sure you’re all aligned. Create one event (e.g. on Hangouts), so that the candidate and all interviewers can join by following the same link. Everyone involved (including the candidate) should be aware of the timeline in advance, e.g. “9:00-9:20 meeting with the recruiter / 9:30-10:00 meeting with the Head of Design / 10:10-10:40 meeting with the Marketing Director”. This way, each interviewer will know exactly when to sign in and the previous one will know when it’s time to wrap things up and have a pleasant handoff. It’s best to schedule some breaks in between meetings so that candidates have time to get some water, use the restroom, etc.

Evaluating candidates

Ultimately, video interviews can speed up your hiring process, so long as you screen and assess candidates effectively. Here’s how:

1. Treat video interviews as regular, in-person interviews

In other words, don’t rush the process. Video interviews shouldn’t be done on the go; it’s your chance to ask questions that’ll get you closer to a hiring decision. Prepare your questions in advance and ask all candidates the same questions so you can compare their answers objectively.

2. Write down your feedback right away

When you meet candidates in person, you might enjoy an informal chat while you welcome them or walk them out of your offices, or you might interview them in different meeting rooms – these small things could make your interview more memorable. But with video interviews, it’s easier to mix candidates up particularly if you have back-to-back video interviews with different candidates. If possible, have two screens in front of you or practice switching quickly between different apps; this way, you’ll be able to see the candidate while also taking notes or checking their resume.

3. Don’t be harsh on candidates

Remember that not all candidates are familiar with video interviews. While a cluttered background or a poor lighting can be distracting, focus on what really matters. Take into account that some candidates might have roommates or live with family and don’t necessarily have a spare room where they can interview quietly. Also, when candidates are currently employed, they might take the interview in a parking lot or another seemingly unusual place. As long as they come prepared for the interview and show genuine interest in the role, let it pass. Those aren’t dealbreakers.

4. Help candidates shine

While it’s a non-traditional interviewing practice, consider sharing your questions with candidates beforehand. It’ll save you a lot of time because you won’t have to repeat questions for clarity. Also, you’ll ensure there’s no miscommunication and misevaluation if, for example, candidates give a poor answer because they didn’t hear the question properly. If you don’t want to share the exact questions, you can still describe the context of the interview, e.g. “We’ll talk about your assignment and your thought process around it” or “We’d like to discuss the role in detail and learn why you’d be a good fit”.

As with all kinds of interviews, the success of two-way video interviews rests in good preparation. Make sure all interviewers are equipped with proper resources, have some mock interviews if needed, and consider recording some of those tests to create your own video interview best practices. But don’t forget about candidates, too. Gather their feedback after a video interview and find out whether there’s anything you can improve next time.

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ROI of people analytics: augment your value in HR https://resources.workable.com/tutorial/roi-of-people-analytics Wed, 26 Apr 2023 16:06:25 +0000 https://resources.workable.com/?p=88193 Either you’re an HR executive who knows the importance of collecting and analyzing people data to drive business success, or you’re an HR professional looking to get executive buy-in for a project or purchase that you just know will lead to results – but you need to speak the “bottom line language”. In other words, […]

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Either you’re an HR executive who knows the importance of collecting and analyzing people data to drive business success, or you’re an HR professional looking to get executive buy-in for a project or purchase that you just know will lead to results – but you need to speak the “bottom line language”.

In other words, you want to show the ROI of people analytics. You want to demonstrate that it’s worth it to invest in deep people data and build an analysis strategy.

People analytics can provide a wealth of insights into employee behavior, productivity, engagement and retention – and perhaps more importantly, that knowledge can be leveraged to make informed decisions that positively impact the bottom line. Plus, you show your own value in the role – crucial in a time where ROI is a primary metric when reviewing performance and value.

Skip all this and go straight to the 10 HR formulas that can help you calculate the data in meaningful ways.

What does ‘ROI of people analytics’ mean?

First, before we start, let’s get into what ‘ROI of people analytics’ actually means for you and your business. It refers to the financial return on investment gained from collecting, analyzing and interpreting data related to your employee resources. It’s also a measurement of the value of that data and how it directly ties back to business success.

That’s pretty succinct. Now, let’s get started on how you can showcase the ROI of people analytics.

1. Collect people data

Collecting people data can seem challenging at first glance, but it is crucial to ensure that the data collected is accurate and relevant to the business. Getting a ‘sense’ of the working environment (or, as some like to say, the temperature of the room) isn’t good enough. You need concrete information.

One way to collect data is to use a combination of surveys, focus groups and interviews to get a comprehensive understanding of employee attitudes, behaviors and morale.

Another effective way to collect data is to use technology such as employee monitoring software and data analytics tools. There are even softwares that can anonymously monitor all communications that happen within a company, including video meetings, emails and text communications.

The word ‘anonymous’ is important here – you still want to respect the privacy of your colleagues and employees.

Related: 4 people data mistakes you’re making in the employee lifecycle

2. Package people data

Once you have a comprehensive people data repository, you need to package that data in meaningful ways so it’s easily understood by stakeholders. Use visualizations such as graphs, charts and dashboards so your audience doesn’t have to work to understand it. You’re likely addressing people who value time, so make sure your visualizations are easy to digest.

Whether it’s the HR executive, board member or investor in your company, they’ll appreciate something that has clear insights and highlights, but at the same time doesn’t force a specific narrative on them.

You can customize to meet the specific needs of different stakeholders, whether they are HR managers, directors, executives, board members or investors – all have their own part in the play.

Most importantly – draw clear ties to revenue. For example, a Forbes study finds that companies who focus on employee experience (EX) amass 1.8 times greater revenue growth than companies who don’t. You can start from there.

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3. Identify insights

There are several key insights to watch for when analyzing people data. These include employee engagement, retention, performance and diversity.

Greater employee engagement clearly equates more productivity. Retention means less investment in backfill and turnover – and more seasoned workers. Higher performance is self explanatory.

And diversity? The positive business impact of diversity in the executive level is real: companies in the top quartile for gender diversity at that highest level are 21% more likely to generate higher profits than those who are not, according to McKinsey. Again, that’s an example of how you can find insights in people data that tie directly to revenue. Which brings us to the next section:

Tie people data to company revenue & strategy

Insights can be fun and interesting but they’re pointless unless you draw a clear link to the bottom line. That’s the ROI of people analytics – showing the return on your investment in tangible terms.

The good news is there are some quick ways to do this:

1. Identify KPIs that have a direct impact on revenue

Start by identifying the KPIs that have a direct impact on revenue, such as customer satisfaction, sales numbers or productivity metrics. You don’t have to tie these to people analytics just yet – right now, just pull together those KPIs.

2. Compile your business goals

Then, identify the business goals that can be achieved through effective people management. For example, if the business goal is to improve customer satisfaction, then you can look for people data points that contribute to achieving that goal.

3. Identify the correlations between people data and revenue/goals

Now that you have the numbers, KPIs and goals in front of you, it’s time to find the correlations between people data points and revenue KPIs and company goals. For example, if you find that an increase in employee engagement leads to higher productivity, and higher productivity leads to increased sales, then you can draw a direct tie between employee engagement and revenue. And then you would have a case for investing in initiatives that drive employee engagement – such as a company outing, a team-building event, free in-house lunches every Wednesday, and so on.

Yes, tying people data points to company revenue and overall business strategy requires a deep understanding of the business goals and how they can be achieved through effective people management.

This will involve a bit of homework on your part, but by identifying and tracking all these metrics, you can demonstrate the real ROI of people analytics.

Now it’s time to present your findings. But, of course, you’ll run into some challenges, such as skeptical stakeholders. Let’s focus on that.

Showing skeptical stakeholders the value of people analytics

Some leaders and managers will “get it” right away – others may not. That’s the reality of business – sometimes it’s additional work to get people to buy into your idea. And you may also get some initial pushback.

It’s important to know that in many cases, the pushback is legitimate: the stakeholder is responsible for their piece of the pie in the business and they want to know the value your project or idea can bring to them.

Here are a few ways you can get buy-in from the skeptics:

1. Understand their concerns

Start by understanding the concerns of skeptical executives. Are they skeptical of the data being used? Are they unclear about the benefits of people analytics? Once you understand their concerns, you can address them more effectively.

An example of what you can say to them: “I understand that you may have concerns about the data being used. I’d be happy to walk you through our data collection methods and how we ensure the data is accurate and relevant to our business goals.”

2. Highlight the potential benefits

Highlight the potential benefits of people analytics, such as improving employee engagement, retention, and performance, and ultimately driving business success.

An example of what you can say to them: “People analytics can provide valuable insights into employee behavior, productivity, engagement, and retention, which can drive business success. By collecting and analyzing data and presenting it in a meaningful way, we can demonstrate the tangible ROI of people analytics and contribute to achieving our business goals.”

3. Use real-life examples

Use real-life examples of successful ROI in people analytics to demonstrate the value of people analytics in achieving business success.

An example of what you can say to them: “[XYZ Company] used people analytics to identify high-performing employees and replicate their behaviors in others, resulting in a 5% increase in revenue. By leveraging the power of people analytics, we can achieve similar results and drive business success.”

4. Demonstrate the connection to business strategy

Demonstrate the connection between people analytics and overall business strategy by tying specific people data points to business goals and showing how people analytics can contribute to achieving those goals.

An example of what you can say to them: “By collecting and analyzing data related to employee behavior, productivity, engagement, and retention, we can identify areas for improvement and implement changes that directly contribute to achieving our business goals. For example, by improving employee engagement, we can drive higher customer satisfaction, which is a key business goal.”

There’s one common theme through all of this: be clear and concise in your communications and language, whether it’s in email, Slack, in person, video, phone, or anything else. You want them to see exactly what you’re seeing.

ROI of people data: for you and for your business

Defining ROI is a must in today’s competitive business landscape. The more you clearly outline the ROI of your contribution and recommendations in your job, the more indispensable value you build for yourself in the eyes of those who manage the company.

People data is no exception to that rule – whether you’re in the trenches as an HR generalist or you’re leading the charge as an HR executive, it’s smart to have a consistent people data strategy that can be leveraged for concrete business results.

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WFH depression: why it happens and what you can do https://resources.workable.com/tutorial/wfh-depression Tue, 19 Jul 2022 13:55:26 +0000 https://resources.workable.com/?p=85850 To be 100% upfront and transparent, I’ve worked at home exclusively for the past 13 years. I have no plans to go back into the office. But sometimes, I miss face-to-face coworker interaction. While I do many Zoom meetings and meet friends for lunch, everything is so scheduled. There’s minimal spontaneous conversation with coworkers about […]

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To be 100% upfront and transparent, I’ve worked at home exclusively for the past 13 years. I have no plans to go back into the office. But sometimes, I miss face-to-face coworker interaction. While I do many Zoom meetings and meet friends for lunch, everything is so scheduled. There’s minimal spontaneous conversation with coworkers about work or what we’re watching on Netflix.

Working from home is an excellent thing for many people. The time saved by being able to commute down the hall rather than an hour through metropolitan traffic is a life saver for many.

Working from home allows many people more time with their family, friends, pets, and hobbies. Those are great things! Not to mention the convenience of ordering everything on the internet and being home to collect the packages, thwarting the efforts of porch pirates everywhere.

Benefits of working remotely: UK workers get back an hour a day – and they like it

But what if it’s not sunshine and roses for everyone? What if working from home is actually bad for some people? Some researchers discovered some downsides that you should be aware of. To be perfectly clear, no study said this happened to everyone or that no one should work from home. But, it is clear that working from home isn’t the best thing for everyone.

Here are some of the problems researchers found and how you can help your employees succeed anyway.

Exhaustion

As you would expect, not having to commute decreased exhaustion, but according to one report, working from home led to “lower social support, lower feedback, and greater role ambiguity which increased exhaustion.”

Yikes.

While researchers conceded that this isn’t a reason to stop working from home, these are all problems that businesses can fix:

Lower social support

This is the hardest for a company to fix, as you can’t force people to leave their house and make friends! But you can make sure you encourage social interactions with your employees. It turns out you don’t want them constantly working for eight hours. They need a break.

Lower feedback

It’s easy for bosses to drop feedback here and there when you’re all in the same space. Sometimes, feedback only happens in formal, scheduled meetings when people don’t see each other. Or worse, bosses only convey negative feedback.

Managers need to understand the importance of feedback. Feedback should increase when people work from home, not decrease. Why? Because it’s harder to get feedback through non-verbal communication like you do when you’re in the office.

Greater role ambiguity

This is something managers can solve. Clear guidelines, clear boundaries, and clear feedback can clear this up. Managers need to update job descriptions regularly and communicate with their employees. Everyone works better when they know their responsibilities.

Eating more and exercising less

Many people have joked about gaining the Pandemic 15, but it turns out that was the exception, not the rule. According to a Harvard study, 39% of people gained weight during the pandemic, but most gained less than 12 pounds.

But the ability to graze during the day and limiting exercise to walking from the bedroom to the kitchen and back can profoundly impact your work-from-home employees. The good news from another study is most people don’t report an overall change in food intake – but for those that do, you can help.

Encourage people to keep regular hours

Work can blend into leisure time when you work from home, and sometimes people spend too much time in front of their computers. That can lead to less physical activity and fewer healthy balanced meals. If you can make it clear that employees can turn off their computers and put their phones on mute, it might help with their overall health.

Make sure your health insurance is great

If your business was an in-office business and now everyone is working from home, use that money you save by not renting office space to fund better health insurance. Make sure people get the help they need.

Provide food and exercise-based perks

The last thing you want to do is become the fat police, but if you can add a subsidy for a gym membership or a discount with a food company that delivers the ingredients for healthy meals, it can make a big difference.

Longer hours at work

When companies sent everyone home at the beginning of the pandemic, many feared employees would not actually work as much if they could be easily distracted by Netflix and laundry. Some companies installed tracking software so they could monitor their employees.

While there will always be people who slack off, some people work more and work a lot more. And because everything is in front of a screen, it can stress workers’ eyes and brains. There are no screen breaks for meetings because everyone is on Zoom and inexplicably waving at each other.

The boss needs to create boundaries

Maybe work is the big boss’s favorite thing, but if the boss emails, messages, and calls people at 9 pm, employees will feel obligated to answer. Constant contact means no downtime and no time to rest our brains and eyes. If bosses want to work crazy hours, they’ll burn out, but that’s their choice. Burning out employees is not an excellent long-term strategy.

Make sure employees have childcare

Schools and daycares are back in operation, so children should be in care while the employee works. While it can be fun to take breaks for the kids, if there isn’t someone else taking care of them, it can cause the workday to become disjointed, which means people end up feeling like they work all the time – even if they actually take multiple breaks during the day.

Working from home is great for many people, but don’t ignore the downsides! Keep on top of how your employees do and support them so they can succeed from their home offices.

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How to recruit on Reddit https://resources.workable.com/tutorial/recruit-talent-reddit Wed, 12 Apr 2017 13:23:14 +0000 https://resources.workable.com/?p=9961 There’s a popular saying in the recruiting world: You’ve got to go where your candidates are. For recruiters, that means going beyond mainstream job boards to source in nontraditional channels. And one of those channels is Reddit. To get a better perspective on how to recruit on Reddit, we turned to Conor Duffy, VP of […]

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There’s a popular saying in the recruiting world: You’ve got to go where your candidates are. For recruiters, that means going beyond mainstream job boards to source in nontraditional channels. And one of those channels is Reddit.

To get a better perspective on how to recruit on Reddit, we turned to Conor Duffy, VP of Business Development/Recruitment at Strike IT US. Duffy and his team hire for engineering and tech roles. His firm placed 111 hires from Reddit last year. (Full disclosure, my husband was one of them.)

Here’s a guide on how to recruit on Reddit:

Know the Reddit landscape

Get to know the popular news aggregator and online forum, which boasts hundreds of millions of unique visitors every month. The site is divided into thousands of mini-communities called “subreddits” where people congregate in forums dedicated to specific topics. These people may be potential candidates for your open roles, but you need to prove yourself before trying to woo them.

Recruiting on social media? Workable is the industry leader with recruitment features to find and hire the best candidates. Sign up for our 15-day free trial.

Here’s a brief glossary of terms to familiarize yourself with on Reddit (For more on how to use Reddit, turn to Reddit’s own FAQ):

  • Upvote/Downvote: A tool that allows a Reddit user to like or dislike a post, ultimately determining the post’s position on the site. They are up and down arrows on the left of a post, like so:
How to recruit on Reddit 1
Screenshot via Reddit
  • Karma: A number on your profile that represents how much “good” you’ve done for the Reddit community. This includes submitting links and comments. Here’s an example of a Reddit karma score:
How to recruit on Reddit: Karma
Screenshot via Reddit
  • OP: Short for “Original Poster.” Used in comment threads to reference the individual who created the original post.
  • AMA: Short for “Ask Me Anything.” A Q&A subreddit with an individual who entertains questions about a topic specific to them. Sometimes, the subject of an AMA is a prominent person (e.g. celebrities, politicians, renowned industry professionals.)
How to recruit on Reddit: AMA
Screenshot via Reddit
  • Cakeday: The day you signed up on Reddit (your Reddit birthday.) In recruitment, it may be used to gauge your authenticity in the Reddit community.

It’s important to note that some subreddits have their own sets of rules. Abide by these guidelines when connecting with these communities.

How to recruit on Reddit: Subreddit Rules
Here’s an example of the r/jobs subreddit rules. Screenshot via Reddit.

Here are some subreddits that may be useful to recruiters:

Build trust with your Reddit communities

Redditors detest spam and can spot fakers. Duffy takes this to heart. He instructs his recruiters to sign up for Reddit accounts to learn how to be active on the site. He advises them to subscribe to at least two subreddits:

  • One on a topic they’re passionate about, unrelated to recruiting;
  • Another subreddit about jobs to learn about recruiting (e.g. r/BostonJobs.)

The goal is to get them involved in the Reddit recruiting community in an authentic way.

“One of the issues and problems that can arise [in recruiting on Reddit] is faking it,” Duffy said. “Don’t go into a development community and pass yourself off as a developer. That’s the fastest way to alienate good, potential talent.”

His team establishes Reddit recruiting cred with potential hires by being involved in a jobs subreddit. They build Reddit karma: his recruiters will answer questions about how to search for jobs and provide users with resume and interview advice, free of charge.

“Set up the fact that you’re real, that you’re good at what you do and you can be trusted enough to at least have a phone call.”

Mind your Reddit job post language

The way you post a job on Reddit matters. Duffy says he sees many Reddit job postings list the job description verbatim. That approach may not pitch the open role in the best way. A long laundry list of qualifications can be visually displeasing and may repel skilled candidates who feel like they don’t fulfill every single requirement:

How to recruit on Reddit: Technical Recruiting
Screenshot via Reddit

When posting a job on Reddit, be honest and be detailed. If you’re wooing developer candidates at a startup, sell the culture. Language like “Maybe you’re stuck in a large company” ; “join a small but rapidly growing business” and “get a chance to see your code in action” will entice and engage potential developer candidates.

Job posts that are stripped of identifying information (e.g. by intentionally leaving out location and salary information) will raise suspicion about you and your post, and may discourage qualified candidates from applying.

Here’s an example of a job post from Duffy looking to recruit a developer:

How to recruit on Reddit: Recruiting a developer
Screenshot via Reddit

Be available

Successful social recruiting with Reddit is an investment in the community. The “spray and pray” method won’t get you far, but caring about your potential candidates will. Make yourself easily accessible once you post a job. And interact with candidates before directing them to fill out a lengthy job application.

Duffy believes in being a consultant not just for his clients, but for his candidates. This approach goes a long way with Reddit recruiting in particular and recruiting in general. Valuing your clients and your candidates equally will lead to better retention rates, happier employees and a stronger recruiting reputation.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

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COVID-19 business actions: Top 9 things companies are doing https://resources.workable.com/tutorial/coronavirus-covid-19-business-actions Thu, 19 Mar 2020 13:17:09 +0000 https://resources.workable.com/?p=74143 The main theme throughout these action items is implementing processes and systems that can last throughout the crisis, as opposed to being a piecemeal solution that lasts for only a short time. Each of these have a longer-term impact and benefit – so keep this in mind as you read through them. Table of contents: […]

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The main theme throughout these action items is implementing processes and systems that can last throughout the crisis, as opposed to being a piecemeal solution that lasts for only a short time. Each of these have a longer-term impact and benefit – so keep this in mind as you read through them.

Table of contents:

  1. Develop a COVID-19 company policy
  2. Set up COVID-19 response team
  3. Prepare a structured response plan
  4. Expand sanitation procedures
  5. Educate employees on precautionary measures
  6. Support anxious employees
  7. Expand digital workplace resources
  8. Keep the pipeline moving
  9. Be part of the broader solution

1. Develop a COVID-19 company policy

Just 58.8% of businesses had implemented a policy to address the pandemic as of March 12, 2020, according to research from leading law firm Lewis Silkin. That number’s gone up since then, as we’re seeing a huge spike in traffic to our coronavirus (COVID-19) company policy template page.

Walmart introduced a new emergency leave policy stating: “… hourly workers who work in a store, club, office or distribution center will receive up to two weeks pay if they’re required to quarantine by the government or by the retailer.”

The HR resource website SHRM recommended new practices and benefits be introduced to help employees with COVID-19, including scrapping the need for a doctor’s note, encouraging workers to use Telehealth, deploying wellness programs, and advising against temperature checks as a “gatekeeping” tactic.

2. Set up a COVID-19 response team

A dedicated COVID-19 response team to monitor and respond to daily pandemic developments will be integral to your business. McKinsey recommends appointing a cross-functional team with a leader who reports directly to the CEO to lead the effort, and with members from each function and discipline.

Governments are doing the same – for instance, Massachusetts Governor Charlie Baker launched a central command center to monitor and respond to the evolving and shifting needs of the state’s communities and residents.

3. Prepare a structured response plan

A single response to a rapidly developing situation isn’t always the best bet. Put together a scaled response plan – for instance, calendar SaaS company Clockwise enacted a scaled response plan based on severity in the San Francisco metro area ranging from Level 1 (wash hands, stay home if feeling ‘off’) to Level 2 (no more office visitors) to Level 3 (mandatory WFH across company).

Workable’s series of email templates also includes details on scaling your response to the spread of the pandemic in your area.

4. Expand sanitation procedures

For companies and employers that cannot realistically operate in a fully remote environment – such as hotels, restaurants, delivery services, etc. – there are procedures you can follow, including increased cleaning schedules, on-site doctor visits (be realistic about expectations here), providing hand sanitizers as needed, etc.

The New York Stock Exchange underwent a ‘deep clean’ of its facilities for the first time since the building opened in 1903, and has asked traders to avoid all physical contact, including handshakes.

Companies are also encouraged to provide free masks, catered lunches, and sanitizers in addition to an increase in the cleaning schedule.

5. Educate employees on precautionary measures

Educating employees is integral to mitigating the spread of COVID-19, particularly in this time where it’s “all hands on deck”. This can come in the form of a new policy, stricter regulations on access, and even a dedicated message to all staff from the CEO – something that can be very powerful, as exemplified by Workable CEO Nikos Moraitakis’ email.

Partners Healthcare also published its CEO letter to all staff on its blog, reassuring employees and empowering them in their round-the-clock efforts at the front lines of health care.

Facebook – and many other large companies including Google and Amazon – is restricting social visitors to its physical offices to protect against COVID-19 exposure.

Oracle, Apple, Google, and Amazon are restricting or banning travel and/or asking employees to work remotely as a precaution against the spread.

Graphic design platform Canva has released a collection of templates than can be used on social media, to educate and help #StopTheSpread.

6. Support anxious employees

Employees will understandably be anxious about a number of things – not only about the pandemic itself, but about the impact on their job and personal budget. In the case of a work from home order, they may feel underequipped to handle that sudden shift from a comfortable, dedicated office environment to a home office. That’s particularly if they have children who are now housebound during school closures. They need to know you’ve got their back.

Twitter’s own policy update emphasized keeping employees and partners safe – including paying contractors, vendors and hourly workers, introducing new resources to support parents, helping ‘Tweeps’ to set up their home offices, and resource guides to make the WFH transition easier.

Tech giants – including Amazon, Apple, Google, Facebook, Microsoft, and Twitter are all actively committed to paying hourly workers even if they’re asked to stay at home during the pandemic.

For those companies asking or requiring employees to work from home, Workable has an email and checklist template to help employees get set up at home as well.

Facebook, Google, Twitter, Amazon, and many other companies have implemented remote working policies for many or all of their employees across the globe.

Prioritize mental health in the workplace

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Dive into our new report

7. Expand digital workplace resources

As companies move quickly to a remote-first working environment, one of the best things you can do is ensure your employees are well-equipped for that transition and for working in that mindset. In a comprehensive tutorial aimed at CIOs, Gartner recommends identifying work use cases, identifying security and hardware needs, looking at endpoint security, and providing new capabilities in the form of technology and online tools.

You must also understand that success in the transformation lies in change management. Build a framework, prepare for and communicate that change, test first and then implement.

For even quicker transition, companies in China – where the outbreak was initially felt before it spread around the world – turned to social media to coordinate employees and partners to overcome the challenges in workflow collaboration and ensuring everyone was on the same page.

8. Keep the pipeline moving

As Workable COO Grigoris Kouteris says, the worst thing a company can do in a crisis is be idle. You must keep the pipeline moving in every aspect of the business and prepare your business for recovery.

In China, companies such as Master Kong – an instant noodle and beverage manufacturer – anticipated hoarding and stock depletion and shifted its business to accommodate online sales, as well as increased monitoring of sales in order to adapt quickly to changing dynamics in sales.

Chinese hotel chain Huazhu set up a crisis task force and leveraged its internal information app to ensure quick relay of essential information to employees and management in local areas in response to developments.

Other companies in China hard-hit by social distancing advisories such as movie, restaurant and hotel chains, shared their employees with other companies desperately in need of more labor to supplement increased demand – a crucial step if you don’t want to lay off employees or scale back your workforce.

To keep its customer relationship strong, Airbnb introduced a policy allowing eligible reservations to be canceled without charges – specifically for those guests traveling to and from severely affected areas, hosts who are in or welcoming guests from those areas, and those who are seeing trips canceled or delayed due to official restrictions and other travel hindrances related to COVID-19.

Likewise, in the broader sense that there’s a behavioral shift happening worldwide both in the workplace and people’s personal lives, you want to look at customer needs and how those are changing. The above-mentioned Gartner report recommends expanding capacity for self-service and digital sales, enabling remote experiences, and embracing the opportunity to adapt your product or service for current demand.

9. Be part of the broader solution

Just as animals band together to escape a forest fire, societies thrive on participation of individuals – and companies too – in response to a crisis.

Facebook, Google, YouTube, Microsoft, LinkedIn, Reddit, and Twitter have all announced active consultation with each other and with government health departments to ensure people have the information they need on COVID-19 and the novel coronavirus.

Facebook announced a $100-million program offering cash grants and free advertising to small businesses worldwide that may be impacted financially by the crisis.

Slack is offering free upgrades to teams actively working in response to COVID-19, including virus R&D, response plans and mitigation efforts.

Google has stepped up to combat the spread of misinformation around COVID-19, including an “SOS Alert” popping up in search results related to the pandemic, and the active and ongoing removal of videos on YouTube that promote unreliable advice on preventing the virus in place of medical treatment. They are also removing some apps related to the virus from the Google Play app store.

Facebook has banned advertising and commerce listings for medical face masks to prevent exploitation of the product via pricey resales, and Amazon has blocked more than a million products on its e-commerce network that claim to cure or prevent COVID-19.

What are your COVID-19 business actions?

Many of the examples are from large companies with significant leverage, but that doesn’t mean you can’t do anything in your own business. In fact, learning from the top dogs and implementing their practices in your own processes is what helps you succeed as a company. More so, being smaller means being more agile and proactive in your decision-making, a crucial advantage during these times – especially when what you’re doing is in line with your company’s values.

Be strong, get proactive, and stay healthy – as a business, too.

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10 formulas to help calculate the ROI of HR initiatives https://resources.workable.com/tutorial/hr-formulas Wed, 26 Apr 2023 13:49:30 +0000 https://resources.workable.com/?p=88200 Calculating the ROI of HR initiatives can be a challenge, but as an HR pro yourself, you know how crucial it is to determine the effectiveness of HR efforts and make data-driven decisions. It’s likely that part of your work is on people data. Through people analytics, HR teams can gain valuable insights into employee […]

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Calculating the ROI of HR initiatives can be a challenge, but as an HR pro yourself, you know how crucial it is to determine the effectiveness of HR efforts and make data-driven decisions. It’s likely that part of your work is on people data.

Through people analytics, HR teams can gain valuable insights into employee productivity, engagement, retention and performance that can positively impact the organization’s bottom line – and then implement action plans to improve those areas because they’re now tangibly tied to revenue.

To help you quantify all this, we’ve compiled a list of formulas to measure key metrics. The actionable tips provided can help you and your colleagues optimize your HR strategies and make informed decisions that contribute to business success.

By leveraging people data analytics, you can make significant impacts in your work.

Let’s look at the formulas now.

1. Cost per Hire

This formula can help to calculate the cost of hiring a new employee.

  • Cost per Hire = Total Cost of Hiring / Total Number of Hires

For example, if the total cost of hiring in a year was $500,000 and the total number of hires was 100, the cost per hire would be $5,000.

Actionable Tip: Use recruitment metrics to track the effectiveness of recruitment sources and optimize them for cost and quality of hire.

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2. Revenue per Employee

This formula can help to calculate the revenue generated per employee.

  • Revenue per Employee = Total Revenue / Total Number of Employees

For example, if the total revenue in a year was $10,000,000 and the total number of employees was 100, the revenue per employee would be $100,000.

∫Implement employee engagement and development programs that improve employee productivity and contribute to overall business success.

3. Employee Productivity

This formula can help to calculate the productivity of employees.

  • Employee Productivity = Output / Input

For example, if an employee produces 100 units in a day and works 8 hours, the employee productivity would be 12.5 units per hour.

Actionable Tip: Use performance metrics to identify areas for improvement and provide employees with the necessary tools and training to improve productivity.

4. Return on Investment (ROI)

This formula can help to calculate the ROI of a people analytics project.

  • ROI = (Gain from Investment – Cost of Investment) / Cost of Investment x 100%

For example, if a people analytics project costs $100,000 and results in a gain of $200,000, the ROI would be 100%.

Actionable Tip: Identify high-impact HR initiatives and use predictive analytics to measure the potential ROI before investing resources.

5. Cost of Turnover

This formula can help to calculate the cost of employee turnover.

  • Cost of Turnover = (Separation Costs + Replacement Costs + Training Costs + Productivity Costs) / Total Number of Employees

For example, if the total cost of employee turnover was $500,000 and there were 50 employees in the company, the cost of turnover would be $10,000 per employee.

Actionable Tip: Conduct exit interviews to identify factors contributing to turnover and implement changes that improve employee retention.

6. Revenue per FTE (Full-Time Equivalent)

This formula can help to calculate the revenue generated per full-time equivalent employee.

  • Revenue per FTE = Total Revenue / Total FTEs

For example, if the total revenue in a year was $10,000,000 and the total number of full-time equivalent employees was 50, the revenue per FTE would be $200,000.

Actionable Tip: Use workforce planning to optimize the number of FTEs and ensure they are aligned with business goals.

7. Cost Savings

This formula can help to calculate the cost savings of a people analytics project.

  • Cost Savings = (Cost Before Implementation – Cost After Implementation) / Cost Before Implementation x 100%

For example, if a people analytics project results in a cost savings of $50,000 and the initial cost was $100,000, the cost savings would be 50%.

Actionable Tip: Leverage insights from data analytics to optimize business processes and reduce costs.

8. Cost per Training Hour

This formula can help to calculate the cost per training hour for employees.

  • Cost per Training Hour = Total Cost of Training / Total Number of Training Hours

For example, if the total cost of training in a year was $50,000 and the total number of training hours was 500, the cost per training hour would be $100.

Actionable Tip: Use learning analytics to measure the effectiveness

9. Cost of Absenteeism

This formula can help to calculate the cost of absenteeism.

  • Cost of Absenteeism = (Total Salary Cost / Total Number of Workdays) x Number of Absent Days

For example, if the total salary cost for a month was $100,000, there were 20 workdays in the month, and an employee was absent for 2 days, the cost of absenteeism would be $1,000.

Actionable Tip: Implement wellness programs that promote employee health and reduce absenteeism.

10. Cost of Overtime

This formula can help to calculate the cost of overtime for employees.

  • Cost of Overtime = (Total Overtime Hours x Overtime Rate) / Total Number of Employees

For example, if the total overtime hours for a month were 200 and the overtime rate was $20 per hour, and there were 10 employees, the cost of overtime would be $400 per employee.

Actionable Tip: Use predictive analytics to forecast peak workloads and optimize staffing levels to reduce overtime costs.

Use these formulas consistently and track their progress throughout the year – and then the insights will become clearer. With these in your pocket, you’ll be able to measure the ROI of various human resources initiatives and therefore make data-driven decisions to contribute to business success – and show the value of what you do as an HR pro.

Want to learn more? Check out our guide on showing the ROI of people analytics.

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How to post jobs on Glassdoor https://resources.workable.com/tutorial/post-jobs-on-glassdoor Thu, 07 Sep 2017 13:24:50 +0000 https://resources.workable.com/?p=22994 Glassdoor is your gateway to attracting millions of job seekers. Here’s our complete guide for how to post jobs on Glassdoor, plus advice to strengthen your employer brand through Glassdoor’s capabilities: How does Glassdoor work? Glassdoor is an online community where candidates and employees can anonymously share their experiences with companies, report and research salaries […]

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Glassdoor is your gateway to attracting millions of job seekers. Here’s our complete guide for how to post jobs on Glassdoor, plus advice to strengthen your employer brand through Glassdoor’s capabilities:

How does Glassdoor work?

Glassdoor is an online community where candidates and employees can anonymously share their experiences with companies, report and research salaries and view job ads.

For employers, Glassdoor is both a job board and a powerful employer branding tool. At a minimum, employers use Glassdoor to post jobs, respond to reviews and study basic demographics and trends. In this post, we give you a glimpse into Glassdoor’s advanced functionalities too.

Create your Glassdoor Employer Account

Glassdoor lets you post your first job without having an official Employer Account. But, it’s useful to create one so you can update your company’s Glassdoor profile and respond to reviews. And you will be able to see basic analytics on profile visits and company rating trends.

If you want to leave this step for later (or if you already have an Employer Account), continue to the “Post your jobs” section of this tutorial. If you want to create an Employer Account now, follow this link to the “Glassdoor for employers” page and click on the “Unlock Free Employer Account” button:

Glassdoor Employer Account

Glassdoor will ask you for some information to verify your identity. Use your work email address, since Glassdoor does not approve generic email addresses (like @gmail.com addresses) for Employer Accounts. After you have completed all fields, Glassdoor will review and approve your account within three business days.

Glassdoor Free Employer Account

Once you have complete access to your Free Employer Account, take some time to update your company’s profile with your logo, locations, description and mission. After you complete your profile, you can start posting jobs and responding to employee or candidate reviews.

Glassdoor operates globally, but it also has a number of localized websites with country-specific domains in six different languages. See if your country has a dedicated Glassdoor website in this drop down menu at the bottom of Glassdoor.com:

Glassdoor Footer Localized Websites

If you are based in Brazil, you can also explore Glassdoor’s recently acquired review and job search platform, Love Mondays. This platform recently launched in Argentina and Mexico as a review site too.

Enhanced Glassdoor Profile

Your Enhanced Profile is the premium version of your Free Employer Account. Enhanced Profiles give you access to Glassdoor’s advanced tools for employer branding, job advertising and analytics. Here are some examples of what you can do with your Enhanced Profile:

  • Create customized branded content (e.g. pictures of your workplace, benefits descriptions, videos) for your profile and job ads.
  • See advanced analytics and competitive analysis of your job postings and reviews.
  • Target your job ads to preferred audiences and advertise on open competitor’s pages (pages of competitors who aren’t Glassdoor customers.)

If you want to upgrade your Free Employer Account, click “Enhance Your Profile” on Glassdoor’s Enhanced Profile product page. You can also sign up for a free 30-day trial.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

Post your jobs via Glassdoor’s website

The steps we outline below include pricing plans to post up to 10 open jobs simultaneously. If you want the ability to post more jobs at the same time, skip to the “How to post more than 10 jobs” section of this tutorial.

You can arrive at the job posting page from various parts of Glassdoor’s website. For example, if you are logged into your account, go to the Glassdoor for Employers page (or your profile dashboard) hover over “My Employer Center” at the top and select “Post a Job”:

Glassdoor - My Employer Center

You can also post jobs by clicking the “Post Jobs Free” button, which appears at the top right corner of Glassdoor’s homepage.

On Glassdoor’s job posting page, there’s a box with three fields. If you’re already signed in, your email address will appear automatically in the third field. Add your company’s name and location for the job you want to post and click on “Start Your Free Trial.”

Glassdoor - Post up to 10 jobs free

Here’s our step-by-step guide to post your jobs on Glassdoor:

Step 1: Enter basic information

Enter a job title and revise your company name and location for positions you’re hiring for.

Glassdoor - job details

Step 2: Craft your job description

Glassdoor accepts job descriptions with 150 characters or more. When writing your job ad, list all important job duties and qualifications and use clear and inclusive language.

You can also choose whether you want to receive applications by email or redirect candidates to your careers page. Note that this second option adds another layer to your job application process, which may cause some candidates to bounce.

Glassdoor - job description

Step 3: Select pricing plan

Glassdoor asks you to choose your pricing plan. If you want to post only one job, you can choose the one-time-purchase plan and your job ad will expire after 30 days. If you plan to hire for more positions, choose between a 3 Job Slot or 10 Job Slot plan. Each includes a free trial for a week.

How do Glassdoor Job Slot plans work?

Using a plan that gives you three job slots means you can publish up to three jobs at any given time. You can take down and upload an unlimited number of job ads, but you will always have three (or fewer) jobs posted at the same time. After your free trial ends, you pay a monthly fee.

Keep in mind that Glassdoor’s pricing may change based on the location you want to advertise in. In our screenshot, you can see current pricing options for Boston, MA.

Glassdoor pricing plans location based

Step 4: Enter your company information and checkout

After you select your pricing plan, fill in your contact information and click on “Payment.”

Glassdoor Contact Information

In the next screen, fill out your payment information. If you have selected a plan with a free trial, you will not be charged at this stage. Glassdoor indicates when your free trial ends below your credit card information.

Glassdoor Payment Information

Now you’re ready to post your job ad. Usually, you will see it live within a few hours. Glassdoor advertises your jobs on Glassdoor pages (including mobile site and native mobile apps,) select partner sites (e.g. CNN Money, Fortune) and through alerts to job seekers.

You can cancel your plan and unpublish your job ads before your trial ends.

How to post more than 10 jobs at the same time

Glassdoor offers a complete job advertising solution for companies that recruit on a large scale. Ask Glassdoor representatives for a custom quote based on your needs. Alternatively, go to the Glassdoor for employers page where you can see a button titled “Build Your Custom Quote” at the top:

build your custom quote Glassdoor

Click on this button and provide information for Glassdoor to present you with pricing options that fit your needs.

Manage Glassdoor jobs

You can manage your open jobs via your profile’s dashboard or through “My Employer Center”:

manage your jobs

Post your jobs to Glassdoor with your ATS

If you’re using an applicant tracking system (ATS) like Workable, you can post and manage your job ads directly through your ATS (often with various discounts.) Posting jobs to Glassdoor via Workable is easy – you can post your job ad to a number of job boards (including Glassdoor) in just a few clicks.

Workable gives you access to dozens of free and premium job boards, including Glassdoor. Request a demo or sign up for a free Workable trial today.

How to use Glassdoor to improve your employer brand and recruiting

Glassdoor is more than a job board. Use this platform to:

  • Promote your company and attract applicants. Two-thirds of Glassdoor users say they are more likely to apply to a job posting if that employer actively manages their employer brand (e.g. by responding to reviews and updating their profile.) And passive candidates who have received your sourcing emails might be more tempted to respond if your Glassdoor profile includes branded content.
  • Target your job ads. Glassdoor displays your jobs to those candidates who meet your criteria. For example, if you’re looking for Developers, Developers who use Glassdoor to research salaries or competitors’ pages will see your job ads. You can also target your job ads to specific candidate groups based on criteria like demographics and location.
  • View useful analytics. You can see reports on the demographics (e.g. age, gender) and background (e.g. profession) of people who visit your pages or apply to your jobs. You can also gain insight into how you compare against your competitors on Glassdoor with access to industry benchmarking reports. Trend reports on reviews and ratings help you measure and improve employee engagement and enhance candidate experience.

More resources for posting jobs:

The post How to post jobs on Glassdoor appeared first on Recruiting Resources: How to Recruit and Hire Better.

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How to build a remote work culture from scratch https://resources.workable.com/tutorial/how-to-build-a-remote-work-culture-from-scratch Tue, 23 Jun 2020 08:42:48 +0000 https://resources.workable.com/?p=75461 Excellent point, Jasmine. To ensure high employee morale and engagement when going remotely, listing logistical changes in a brand new policy won’t make a huge impact; it’s your remote work culture that’s going to play that part because you need the willing participation – the buy-in – of everyone in this new setup for it […]

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Excellent point, Jasmine. To ensure high employee morale and engagement when going remotely, listing logistical changes in a brand new policy won’t make a huge impact; it’s your remote work culture that’s going to play that part because you need the willing participation – the buy-in – of everyone in this new setup for it to actually succeed. That’s why defining your brand new culture should be one of your top priorities.

If you haven’t operated in a remote fashion before and you find it difficult to imagine and designate it, you could kick off by asking these questions:

What makes for a great team culture in a “remote world”? Is it flexibility in working hours and work-life balance? Is it allowing employees to own their workload and act independently?

If you’re in Jasmine’s shoes and you’re searching for ways to build a remote work culture that boosts employee morale and inspires staff to get out of bed in the morning, here are some useful tips to get started.

Remote work culture – tips for HR and business leaders

Whether you’re going partially or fully remotely, first and foremost, you need to craft a good plan. You can start by meeting with your company’s executives and managers to figure out how they imagine this new era to be. If you feel lost, check what your peers are up to; you can look at what other companies are doing and what their executives are saying. When you reach your conclusion, it’s time to think of how you will communicate it with your employees before moving to implementation (e.g. updating the employee handbook, revisit benefits, etc.).

Remember to take it slowly; even when you have too little time – the physical contact restrictions of COVID-19 forced many companies to go remotely at a glance – you need to gradually move towards your end goal: a thriving remote culture.

1. Reimagine your vision and mission

As a good builder, you need to start from the foundations; the company’s vision and mission. Now that remote work is in the game, your employer branding will benefit from a tweak. You can brush it up and reconstruct it by prioritizing the new values you’d like to embrace. Flexibility, adaptability, agility are some of them; no, they’re not just trendy buzzwords, but rather, your main assets to succeed in the remote workplace.

Update your content

Once you’ve spotted these new values, it’s time to sprinkle those throughout your careers page, company description, and overall messaging. If cool office perks – e.g. food supplies, play room – and a more relaxed office life were your “thing”, try to transfer these to the home-office life. For example, you could emphasize your priority to work-life balance, flexible work schedules and discounts for local supermarkets or restaurants and food chains.

The more you work on this new work framework, the more suitable candidates you’ll attract. People who seek remote work opportunities or employees who are familiar with this work arrangement will be able to tell if your culture is supportive and well-structured for that environment.

Remember, proving yourself as a good remote employer is an ongoing process; make sure what you’re saying in your employer branding is compatible with what you’re doing and you’re willing to do. Otherwise you might lose valuable employee points, and those are hard to reclaim.

2. Bridge the new communication gaps

In distributed teams it’s common to have people that operate from different places and across time zones, which means that you only have a few precious hours overlapping with your colleague or manager throughout the day. How can you overcome this communication barrier and work together effectively? First off, you can reinforce asynchronous communication skills in your teams.

Emphasizing asynchronous communication will enable everyone to work based on their workload and availability. When employees receive a colleague’s request, they can process it based on their bandwidth – different rules could apply for urgent matters. Also, employees communicate a lot through writing in a remote environment; so if you need feedback on a project you provide full notes to your teammates and inform them about all the steps you’ve been through.

Bonus: recent research has shown that asynchronous communication has a positive impact on both productivity and performance, so by designing your remote work culture to that direction, both employees and business will benefit in the long run.

Provide the right communication tools

You’re not going to succeed in asynchronous collaboration by yourselves; tech will stand by your side. Find the right collaboration tools that will enable your team to communicate effectively in writing and that enable personal and team organization. To make the right choice, figure out what your business priorities are and search for the appropriate digital tools and platforms that will cover them. For example:

Go remote with Workable

Ensure a great new hire experience with our recruiting solution and its seamless integrations with onboarding tools and HRIS providers like BambooHR.

Start your remote hiring

In remote-first companies writing is a huge contributor to tracking or understanding feedback and notes. Not everyone excels in that skill though; to improve in that area, you could offer employees a short training when onboarding them on how to describe their projects efficiently and provide structured feedback.

3.  Redesign your onboarding process

Remote onboarding is a bit different compared to in-office; a common company practice to onboard new remote employees is bringing them to the office for one or two weeks so that they get familiar with the operational processes, who does what, how problems are usually addressed – and to whom.

But what if the company is fully remote and in-office onboarding isn’t an option? For starters, you can craft a remote employee onboarding checklist; try to follow the same steps you would at the office but in a virtual way and find solutions for those steps you cannot easily replicate remotely. For example, now that the IT administrator will not be around to help new employees set up their tech gear, create a clear step-by-step guide to help new employees prepare their equipment sufficiently. You can hand them over guidelines and be available for questions – be sure to include a troubleshooting section!

Fortunately, there are tools that can help you with HR paperwork. Search for an HRIS and an onboarding platform (see the list above) that suit your needs the most and you won’t have to worry about bureaucracy too much when setting a new employee up with payroll, benefits, and the like.

Finally, it’s harder to showcase the company culture to new remote employees. They’ll get hints from everywhere – how you talk during meetings, how responsive you’re in Slack – but they won’t be able to demystify your culture sufficiently. Make it easier for them; build a thorough employee handbook and help them learn your culture’s ins and outs, and set up a regular touchpoint for colleagues new and old to connect – and themes don’t necessarily have to be work-related, either. Which brings us to:

Make it social

How can you replicate the human connection and natural vibes that surface among teammates online? Firstly, if you’re onboarding multiple members at the same time, train them together and create the environment of a hub; they can turn to each other if they have a question or share some thoughts with their peers.

Also, you can introduce buddy systems to help new employees navigate safely through uncertainty. Set some free time slots for virtual face-to-face meetings so that they can easily reach out to you if something pops up. Be supportive and act as an ally; remember how you felt when you were a newbie and see how you could help.

Meetings in the form of a support group can be powerful as well. You can set up a “managerial meeting” to work through pain points related to managing down and managing up. You can also set up groups for working parents who can share tips and tricks on how to navigate life as a full-time mom or dad. Be proactive – set up those meetings and inform the full company that anyone is welcome, and emphasize that these are safe spaces, in the sense that nothing that’s talked about goes outside of these meetings, not even to you.

4. Schedule regular meetings and get-togethers

Live meetings and conferences can still be in your and your employees’ weekly agenda. With platforms such as Google Meet and Zoom, you can tune in with your teammates from anywhere in the world to discuss your projects in-depth or resolve complex issues that arise. If you’re a team leader make sure to spend time with teammates individually and as a team to discuss openly about projects and other work-related issues.

But when working asynchronously or holding virtual meetings solely for business matters, how will employees nurture that extra human bond often gained from a coffee or lunch break together? They still can – encourage them to take those breaks the digital way. They could invite teammates and hop on a coffee break and chat when they feel like it.

Keep it fun

Organizing big events and retreats makes a huge difference with distributed teams. Whether that’s a fun day out or a four-day retreat in a beautiful location, it will improve your team’s bonding and collaboration.

In this video SmartBug CEO Ryan Malone describes the annual summit they organize as a remote-first company and how that boosts their employer brand:

It would also be nice to offer a social committee budget for each individual team for dinners (for example, when onboarding a new team member) or to attend fun activities together. It will boost the team’s morale and cohesion in more ways than you could imagine.

5. Invest in leadership

To thrive as a remote work employer, you should revisit your attitude towards several outdated work practices – for example working 9 to 5. Is that possible for someone operating from home with several distractions throughout the day? Or is it even necessary now? To tackle these challenges start top-down; train your managers first.

If you spot managers being uncomfortable with employees who work remotely, try to explore why. Are they afraid that employees are unproductive just because employees aren’t readily visible sitting at their office desk? As Ryan at SmartBug says, “it’s not really just trust – it’s more like an unfounded fear that something’s not getting done.”

That’s brilliantly parodied in this old Bud Light video:

Instead of having a culture that encourages this sort of “steaming coffee cup” solution from employees, train management on a more result-oriented and asynchronous approach that allows employees to own their workload and learning pace. This then makes it irrelevant whether or not an employee is ‘present’ at their work – you’re now emphasizing output and delivery regardless of location and time.

Again, open communication is key; be available to employees and allow them to reach out to you when they want. One challenge of distributed teams that practice asynchronous collaboration is that you might believe that your manager or your colleague is unavailable and might avoid talking to them, even when you’re in serious trouble. To prevent such conflicts, set clear expectations for such matters beforehand.

One more tip: Encourage managers to have regular check-ins with their teammates, whether that’s a standup or a 1-1 meeting and being empathetic and open-ended in their outreach to them. Be there for your employees and they will be more likely to be there for you, too.

Adopt a growth mindset

In distributed teams with asynchronous communication as the main collaboration style, employees often have to deal with urgent matters independently and resolve complex issues alone. To prompt agility and adaptability – the conditional requirements to thrive in uncertainty – you first have to cultivate a growth mindset and empower employees to see problems as challenges and learning opportunities, not threats.

If leaders endorse a competitive environment that limits this mindset, employees will overstress when they struggle to complete a task – or fail in the process. Since challenges and other types of surprises are common in the workplace, this might trigger anxieties and lead to fatigue or burnout. Instead, having a learning and growth narrative to rely on will boost employee wellbeing and morale.

6. Embrace diversity and inclusion

How can you transfer diversity and inclusion strategies in the virtual workplace? Besides taking active measures to remove unconscious biases in the selection phase, you’ll have to find ways to make your remote workplace as inclusive as you can. Start by showing trust and respect to each employee’s different personality and strengths. For example, some will be more extroverted and talkative during meetings and others will be more introverted, staying silent and writing down their feedback when the meeting has ended.

Operating remotely means that there is going to be backstage that you won’t be able to notice. You can easily spot an employee who always eats isolated in the sitting area but you won’t easily notice who is left out or even mocked online.

To avoid these issues, ask your employees about their experience and their needs; how do they get along with their team? Do they feel like they can ping you when something is wrong? You could also run a survey to understand how inclusive your workplace is, how employees perceive it and what alterations they would suggest.

Promote psychological safety

Do you recall a time when something unfair had happened to you at work but found it really hard to open up about it? It happens to many of us and with the majority of interactions fully online you might never be able to observe a teammate’s disappointed face if they are unwilling to talk it through.

That’s why it’s important to allow your employees to speak up; as long as a comment or opinion is politely and respectfully put, it’s accountable. Feeling that your voice is heard, even when your input is hard to consume, is the only means to have authentic and honest communication. Make sure managers know how to listen to all voices equally – even when their direct reports have only negative things to say.

One step at a time…

It’s no small undertaking. When switching to a remote workplace, there’s a lot to take into consideration. Remember, the culture shift won’t happen overnight. Don’t try to tackle everything at once. Build your plan and take it one step at a time. When everything is settled and results start to show on successful projects and, above all, on people’s relaxed faces during online meetings, you’ll feel proud and cheerful.

So, Jasmine, you’re absolutely right. A carefully built-out plan to facilitate a healthy remote work culture is a huge step in the right direction when you’re switching to virtual operations for the first time.

Final kind reminder: always hunt for your employees’ feedback.

The post How to build a remote work culture from scratch appeared first on Recruiting Resources: How to Recruit and Hire Better.

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How to optimize your hiring & recruitment funnel with metrics https://resources.workable.com/tutorial/recruitment-funnel Fri, 08 Oct 2021 14:49:25 +0000 https://resources.workable.com/?p=81403 You have used a funnel to pour gasoline into your lawnmower or salad dressing into a narrow-necked bottle, but have you thought about using a funnel to recruit and hire? All funnels start broad and narrow, resulting in a small amount going into the container. A hiring and recruitment funnel does that with one big […]

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You have used a funnel to pour gasoline into your lawnmower or salad dressing into a narrow-necked bottle, but have you thought about using a funnel to recruit and hire?

All funnels start broad and narrow, resulting in a small amount going into the container. A hiring and recruitment funnel does that with one big difference from how you fill your lawnmower – a recruitment funnel gets narrower because candidates fall to the wayside. Not everyone within your funnel will land the job.

Here’s how it works and how you can use this tool to get a great candidate pool and, ultimately, the right people in the right positions.

Here’s what we’ll cover:

  1. What is a recruitment funnel?
  2. Why is a hiring funnel important?
  3. How to create and optimize a hiring funnel
  4. Metrics to monitor at each stage of a recruitment funnel

What is a recruitment funnel?

Recruiters don’t have a universal agreement on what constitutes a recruitment funnel, but they generally follow the same sort of progression. Here is what a recruitment funnel looks like.

What is a recruitment funnel?

 

1. Brand awareness

If a recruiter contacts just about anyone in the world and says, “Hi! I’m calling from Google about a position doing X,” the person will already have an opinion about the company. But, when you call and say, “Hi, I’m calling from Joe’s House of Accounting,” the person is far less likely to know what you are talking about.

While many candidates apply to companies they know very little about, and recruiters reach out about companies the candidate has never heard of, you increase positive responses if you can increase your reputation as an employer of choice.

Forty-seven percent of people work for small businesses. Most likely, people outside the area won’t recognize the company as an employer of choice. Changing that can dramatically change how you hire. Getting people to know what you do as a company and that you are a good company to work for can make a huge difference in hiring – it’s a core element of recruitment marketing.

2. Attracting candidates

Not everyone that knows about your company (the Brand Awareness funnel level) will apply for a job with you. This is the first narrowing, and it’s steep! But you want to keep it as wide as possible.

Well-crafted job descriptions are a critical step in this. If the job isn’t straightforward, or the requirements are too detailed and steep, you won’t get applicants. Having referral bonuses for your current employees can also bring candidates into your funnel. Targeted advertising or recruiters who search for candidates can also bring people in.

There isn’t one way to attract candidates, but you must get applicants to apply.

And a word of caution: If your online application process is too long and tedious, you’ll lose out on candidates who aren’t desperate. Asking questions that require long answers or making people input every line of their resume are things that drive candidates away.

3. Screening candidates

This is the next step in the narrowing neck. You can use an applicant tracking system to help you narrow candidates down, but depending on the number of candidates, it may be best to have a human look at each candidate. Humans can make connections that an ATS cannot.

There are often several layers of screening. The first may be the standard “six-second review’ where a recruiter determines if a resume is worth looking at closely. Then comes a thorough reading for those that passed the six seconds, and finally a screening call.

Businesses vary in how they do this type of screening. Some recruiters skip phone screens altogether. Some use recorded video interviews to narrow the funnel. And some recruiters use text messaging to reach out to and evaluate candidates. Whatever method your business uses, this is an essential step for the recruiter to shorten the list of candidates.

Some hiring managers prefer to do this screening themselves rather than having a recruiter do it. This works well when there are only a few candidates, but when you get 100-plus applicants for an open position, it can overwhelm even experienced recruiters or hiring managers.

Streamline your applicant tracking process

Move faster on a platform that automates the admin. From requisition to offer letter, Workable automates process and manual tasks.

Hire at scale

4. Interviewing

The top candidates from the screening make it to this narrow neck of the funnel. Traditionally, this hiring process step is an in-person interview with the hiring manager or hiring panel, but now this step may take place via video conferencing.

This step is often where hiring managers create an unnecessary clog. It’s not unheard of to have three, four, or even more rounds of interviews at this stage, with the idea of narrowing it down to one candidate. However, candidates aren’t likely to stay around for a fifth round of interviews with the current job market.

Ideally, at the end of a single round of interviews, the hiring manager should know which candidate would be best and which would be a close second. At this point, you really should have no more than one or two candidates in the funnel.

5. Background check

Some companies make the job offer first, and some do a background check first. Either way, the background check is an essential last screening of a candidate. Is the information on the resume accurate, or did the candidate embellish their accomplishments or say they have degrees when they never graduated?

Checking with former managers, running criminal checks, and (when appropriate) credit reports are all part of this final step of hiring. Most companies do wait until the very end of the process to run this type of check. In the end, you should know whether someone will be a good fit for your organization.

6. The job offer

While candidates can leave the funnel at any time during this process, the job offer is where companies worry. They’ve gone through the entire process and selected this person, and now it’s time for this person to accept, negotiate, or reject the offer outright.

If you haven’t been upfront about salary expectations, or whether the position is remote or in office or hybrid, you may find yourself back at the interviewing step of the funnel and hoping that the other candidates are still around.

If the candidate accepts, you may think you are entirely done with the recruiting funnel for this position. But, there is one more step.

7. Onboarding

It’s one thing to make an offer and have the candidate accept it. It’s another to have that person show up and work. Ghosting or traditional quitting with notice, especially during the first 90 days, shows a problem with recruiting. Did you hire the wrong person? Did you lie to the candidate about what to expect? Are your salaries not competitive?

Companies may widen the job offer part of the funnel for high-turnover positions and offer places to more people than they need in the knowledge that some won’t survive the 90 days of onboarding.

But, after that 90 days is over, if the person is still there, congratulations! You’ve successfully navigated the recruitment funnel, and now it’s on to the next person.

Why is a hiring funnel important?

You can do hiring without thinking of a funnel. You may never have heard of the recruiting and hiring funnel, but you have one, but it probably is lopsided and sloshes the candidates around, making more of a mess than you need to.

When you have a clear hiring and recruiting funnel, you can look at every step and optimize what you need for you and your business. If you neglect to consider your company’s reputation, it will be challenging to gain qualified applicants. If your application process is tedious and filled with unnecessary steps, your funnel will fail at that spot.

When you keep in mind that each step is meant to narrow down the list and move people forward, you can create a better candidate experience.

How to create and optimize a hiring funnel

You have a hiring funnel already, even if you haven’t thought about it. Even if you hire everyone who walks through the door, not everyone is coming in and surviving the onboarding period.

Creating and optimizing a hiring funnel isn’t as difficult as it may seem. Here are the steps.

1. Acknowledge you need a funnel!

This may seem ridiculous, but acknowledging it and creating one go hand in hand. When you look at increasing company visibility or the company’s reputation, you’ll be talking to people outside HR, and you need to explain the funnel concept.

2. Write down each of the steps for your funnel.

These may or may not be exactly what is listed above. If your business requires a security clearance, that needs to be part of the funnel. If you have testing that candidates must pass, that is part of your funnel.

3. Create metrics for each step (see below).

Ask yourself: How will I know if I’m successful? If you can’t come up with that, then rethink what you need at each stage of the funnel.

4. Get buy-in from all relevant stakeholders.

Your funnel can be great, but if your onboarding stinks, everything falls apart. If it takes six rounds of interviews to make a decision, you’ll have people climbing out of your funnel faster than you can make an offer.

5. Apply the funnel to your recruiting efforts.

Monitor it at each step to make sure you are using the best tools possible and maximizing your productivity.

Do this and you’ll have your funnel running!

Metrics to monitor at each stage of a recruitment funnel

If you can’t measure it, it’s not real. Applying metrics at each step of your process helps you know when you’re successful and when you need to make changes. Here are some metrics you can apply to each step of the funnel.

1. Brand awareness

You can speak with your marketing people about how well known your company is, but there are things you can check directly:

  • How many hits are you getting to your company webpage?
  • What about followers on social media?
  • How about your Glassdoor page?

All these things indicate how many people know about your company and brand.

2. Attracting candidates

The easiest metric is how many people apply to positions, but it’s not quite that simple. If you’re hiring for entry level positions, you’ll get a lot more applicants then you will if you’re hiring looking for a highly specialized senior position.

So, don’t only look at the number of applicants – look at the following:

  • Applicants per position
  • Internal applicants
  • External applicants
  • Employee referrals
  • Hits on your careers page and conversion rate
  • Hits on your job board page and conversion rate
  • Number of people who start to fill out your application and then drop off

These things can all help you refine your methods.

3. Screening candidates

Take a look at the number of applicants that meet the job requirements. That can tell you if your job descriptions are well written – numerous unqualified applicants may mean you need to edit the descriptions.

4. Interviews

Consider looking at the number of candidates who are qualified and could do the job. This helps you measure your screening process and your job descriptions. But, you can also use this as an opportunity to evaluate what training you need to do with your hiring managers.

How many rounds of interviews do they need? (Ideally, you want this to be a low number!) If you have candidates that meet with multiple people, take a look at how their evaluations correlate. Are you getting accurate views of each candidate?

5. Background check

While you may be looking at pass/fail, that doesn’t tell you a lot about your funnel (although it may tell about your ability to be snowed under by someone who says they’ve done things they haven’t). Instead, take a look at your turnaround time.

Again, right now it’s a job seeker’s market: if your background checks take three weeks, you’ll lose candidates.

6. Offers

Measure offers made to offers received. Also take a look at negotiations. While negotiating is standard, counting on candidates to negotiate will have a disparate impact on groups who are less likely to negotiate.

Make your highest and best offer first, and then look at your acceptance rate. If that acceptance rate is falling, then you probably need to increase your pay and benefits.

7. Onboarding

Of course, you want to look at your failure rate – people who quit before a 90-day period is over. But, you also want to look at performance for new hires as well. This can tell you about your training programs as well as your candidate evaluation skills in the screening and interview stages.

Standardize and measure

If you take a look at all these metrics regularly, you can create a funnel that gives you quality employees.

Understanding your recruitment funnel can really help you to maximize your recruiting efforts and bring on the best candidates.

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Why you should prioritize workplace stress management during the pandemic https://resources.workable.com/tutorial/workplace-stress-management-during-the-pandemic Tue, 17 Nov 2020 10:06:10 +0000 https://resources.workable.com/?p=77110 Reduced employee wellbeing does not come without a cost. It undermines employee productivity and morale and can even lead to burnout if we don’t combat it on time. But apart from the common workplace stressors, such as poor management style or heavy workloads, pandemic stress was introduced ruthlessly and suddenly. To mitigate its unpleasant outcomes, […]

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Reduced employee wellbeing does not come without a cost. It undermines employee productivity and morale and can even lead to burnout if we don’t combat it on time. But apart from the common workplace stressors, such as poor management style or heavy workloads, pandemic stress was introduced ruthlessly and suddenly. To mitigate its unpleasant outcomes, organizations should take action by reinforcing workplace stress management.

Facing new workplace stressors

First of all, let’s see how the pandemic stress affects us both mentally and physically:

According to the video, with COVID-19 spreading around the world, “flight or fight” responses have gradually messed with our brains. Pandemic stress increases fatigue and affects our concentration, planning and decision-making. At the same time, each one of us must adhere to the precautionary measures our employer has introduced to face this crisis, including remote work and physical distancing, which have disrupted our routine.

Remote work

Based on Workable’s recent New World of Work survey on how businesses reacted to this crisis, nearly 60% of respondents said that their businesses went partially or fully remote when the pandemic started. Organizations had to quickly adjust their operations to serve remote work and employees on their behalf to adapt to this new work fashion efficiently.

This added complexity to their lives; not only did employees lose their daily routine and structure, some also faced new types of challenges, such as parenting and working simultaneously or working overtime because work-life boundaries were difficult to establish.

According to a recent research by Telus International, not everyone thrives in this remote work setting; more specifically, four out five of respondents in the United States said that it’s difficult to ‘switch off’ after work, and more than half requested a mental health day since they started working from home as a result of the pandemic.

Physical and social distancing

Working conditions were and still are equally challenging for employees who continued operating onsite, but in different ways. Commuting became stressful as people had to avoid crowded places. At work, in most cases, they had to alter how they operated. Mandatory mask use, regular sanitization and physical distancing measures in shared spaces became mandatory as part of COVID-19 company policies.

Let’s not forget how hectic life became for healthcare professionals who had to fight on the front lines for our society’s health and put their own lives at stake in the process. In other sectors, people had to level up their game, for example, the food or supply chain sectors, and recruit certain roles en masse (e.g. delivery, online customer service) to keep up with the pandemic’s urgency.

Unfortunately, as you know, numerous businesses around the world were forced to resort to layoffs due to unresolveable financial struggles. As a consequence, the rise of unemployment inflamed job insecurity and distress.

Prioritize mental health in the workplace

Employee mental health is a top priority in 2022. Learn from 1,300 workers what that looks like for them.

Dive into our new report

Loss of normalcy

Stress and anxiety are not the only emotions we’ve experienced this year. There’s also anger and sadness for everything we were forced to leave behind – our regular daily routine, our work friends, our hobbies, and for the worst, our jobs.

These uncomfortable emotions and uncertainty about the future make us imagine the worst-case scenarios. Being bombarded by negative news every day and unable to control all of our life aspects in such an inhospitable environment, it’s difficult to bounce back and see the positive side. This experience translates into collective grief.

People face the different stages of grief, such as denial and depression, at their own individual paces. And of course, when having to deal with overwhelmingly negative and unprecedented emotions and at the same time continue being productive and creative at work, that’s exhausting.

According to Telus International research mentioned earlier, 80% of remote workers said they would quit their job for a new one that focuses more on employee mental health. Plus, based on another source 50% of millennials and 75% of Gen Zers have left a job due to mental health reasons. As you understand, not having a mental health support system in place can hurt your business in terms of employee turnover, productivity and all those other important metrics.

Workplace stress management: What can your business do?

So how could your business support employee wellbeing in these uncertain times? First of all, you need to fully understand how stressful these times are and accept each employee’s feelings as they are. There’s no room for judgement and negative labeling right now. Compassion and healing should be our primary standpoints.

These simple practices will help you build a workplace stress management plan or improve your existing one.

1. Revisit company policies and benefits

Before starting off, it’s important to think about your current approach to employee mental health. Do you have an employee mental health policy in place? Do you foster a culture of psychological safety and trust when it comes to mental health issues? These questions will help you plan the right initiatives going forward, for example, updating your COVID-19, mental health and remote work policies.

Offering a flexible working hour scheme is essential these days. Many employees are facing various challenges while working from home, especially those who have to take care of family members such as parents. This has put extra weight on their shoulders. Give them the chance to organize their schedule as they wish and allow them some time off during the day to decompress.

As for benefits, if you don’t have data on how successful your existing mental health perks are, you can run a quick employee survey to see what’s already working and what you could improve based on employee needs. For instance, in these weird pandemic days, people might need different types of perks than usual, to accommodate physical distancing measures – so, instead of gym memberships or free office lunches, you could provide virtual yoga classes and restaurants tickets to staff.

Here are a few more benefits that can promote workplace stress management in these strange times:

  • Extended sick leaves during the pandemic
  • Mental health days
  • Access to mental health counseling services
  • Online yoga and exercise sessions

2. Provide stress management educational resources

To back up the above and show to employees that their wellbeing matters to you, you could share tips and resources to help them structure their day in an efficient way. For instance, you could send WFH tips or offer free subscriptions to mindfulness meditation apps, such as Headspace or Calm, for stress relief.

If you find a helpful video or article online don’t hesitate to share it with staff through an email. This video from The School of Life is a great example:

Also, you can organize a virtual stress management workshop with mental health counsellors on a company level to educate employees on basic stress management techniques.

By inviting the whole workforce to those initiatives, you’ll show them how important their mental health and wellbeing is for you and that you take action to support them. It’s not just a cool perk or performative practice, but rather a dedicated business priority.

3. Foster a psychologically safe and inclusive culture

Not all employees will communicate their stress issues with their teammates and managers. Even though the level of mental health stigma has dropped in recent years, some people are still afraid of admitting their mental struggles, with a fear of being judged.

But when stressed people suppress their feelings, they may experience a mental breakdown or physical problems. To prevent this, build an inclusive work culture that celebrates everyone’s unique personality with compassion and kindness. Encourage employees to discuss their concerns with their teammates openly and accept their discomfort without trying to fix it – remember that providing a safe space for someone to express is one of the best remedies to cope with stress.

Plus, this year, a new type of stigma surfaced because of the pandemic, towards people with COVID-19 symptoms such as coughing. Over the past few months reactions towards people who feel physically poorly are sometimes suspicious and judgemental. Some people overreact if they sense that somebody has neglected the COVID-19 policies and rules, and or course, are afraid of getting infected themselves.

As an organization, you need to prevent those behaviors and attitudes from entering your work environment: write your COVID-19 company policy and all your related communications with staff in a comprehensive and most importantly empathetic way, emphasizing on employee safety. We shouldn’t treat COVID-19 patients as enemies – we’re literally all in this together.

4. Schedule fun and social time

The abrupt shift to remote work and social-distancing measures led to isolation, both physically and emotionally. Employees cannot socialize as much as they used to with their teammates at the moment, and rely solely on virtual communication to catch up with their work friends and team. Being physically siloed has a negative impact for many and doesn’t allow them to let off some steam, as they would naturally do in a shared working environment, during a coffee break or lunch.

That’s why you should encourage your employees to hop on non-work relevant coffee meetings and chit-chat exactly as they would in the office. You can also organize virtual game activities, such as quizzes, and allow employees to stay bonded and active in these crucial times, in order to release our negative energy.

What a time to be alive…

“Anxiety takes away all the commas and full stops we need to make sense of ourselves,” writes Matt Haig, author and mental health advocate in his book Reasons to Stay Alive. Undoubtedly, this quote is relevant now more than ever. Keeping your spirits up in such an inhospitable setting is a hard job with uncertainty hovering around as a scary ghost.

But keep in mind that overcoming drawbacks is a prerequisite to building resilience. No matter how hard it is to picture this right now, life will get better sooner or later and time will do the rest of the healing. Let’s keep on visualizing this very day.

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Employees with addiction: 7 tips to retain them during treatment https://resources.workable.com/tutorial/7-tips-for-how-to-retain-employees-during-addiction-treatment/ Thu, 19 Aug 2021 13:25:07 +0000 https://resources.workable.com/?p=80889 However, this tactic causes problems for both you and your employee. You’ll lose a valuable worker, and your employee will lose the stability and sense of purpose that can help them recover from addiction. Instead of firing them, help your employee remain a productive team member by following these seven tips. 1. Discuss outpatient treatment […]

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However, this tactic causes problems for both you and your employee. You’ll lose a valuable worker, and your employee will lose the stability and sense of purpose that can help them recover from addiction.

Instead of firing them, help your employee remain a productive team member by following these seven tips.

1. Discuss outpatient treatment

Many people with addictions require inpatient treatment. That means they live at the treatment center, which makes it difficult to continue working.

However, people with milder addictions and strong support systems at home may qualify for outpatient treatment. In outpatient treatment, a person regularly attends a treatment center while living at home. They can then schedule their treatment sessions around their work schedule.

Encourage your employees to ask their doctors whether they qualify for outpatient treatment.

2. Set up an Employee Assistance Program (EAP)

An Employee Assistance Program (EAP) is a work-based program that helps employees cope with addictions and other personal issues that affect their job performance. It provides free, confidential resources such as education, assessments, counseling, and referrals to support groups.

These services can help your employees navigate the challenges of working during treatment. They’re usually available via phone, e-mail, video chat, or online chat.

Most employers operate EAPs through third-party providers. To find a provider, search online EAP directories, such as this one. You can also ask fellow employers for referrals.

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3. Provide accommodations

According to the Americans with Disabilities Act (ADA), employers must provide reasonable accommodations for people with disabilities, including addiction.

An accommodation is a change to a job or work environment that helps a person with a disability complete the job’s essential functions. Common accommodations for people with addictions include:

  • more frequent breaks
  • special break locations
  • support animals
  • weekly meetings to determine whether the accommodations are working

Accommodations can help your employees feel more calm and productive as they balance work with addiction treatment.

4. Offer a more flexible work schedule

When you provide a more flexible work schedule, employees won’t miss out on therapy appointments, support groups, or other important services that boost their overall well-being and productivity.

As a bonus, flexible work schedules decrease stress. Stress often causes a person with addiction to relapse (start using drugs again).

Before your employees start addiction treatment, ask if they’ll need any adjustments to their work schedules. Hold regular meetings to ensure their current schedule is effective for both your employee and the company.

5. Encourage self-care

As mentioned above, stress is a common cause of relapse. That’s why you should create a workplace that promotes self-care and relaxation.

For example, you could designate a quiet area of the office for meditation and mindfulness. The area may include features such as:

  • dim lighting
  • soothing artwork
  • a comfortable couch
  • yoga mats or prayer mats
  • peaceful music

Employees with addictions can come to this area when faced with cravings or other stressful emotions.

To further reduce stress, remind employees to take full lunch breaks and avoid taking work home on weekends (unless they find the extra work helps keep their minds off drugs).

You can also encourage self-care by reminding employees to:

  • get at least eight hours of sleep per night
  • eat a well-balanced diet with plenty of vegetables, fruits, and other nutritious foods
  • exercise regularly

6. Reduce stigma

Like other mental health conditions, drug addiction attracts a large amount of stigma. Other people in your office may judge an employee with addiction as lazy or weak. This type of judgment can cause stress, which increases the risk of relapse.

To help your employee stay calm and productive during treatment, create a stigma-free workplace. For instance, you could hold mandatory meetings that explain how addiction is a disease rather than a moral failing.

Also, tell your staff to avoid stigmatizing language like “addict” or “junkie.” They should instead use person-first, non-judgmental language such as “a person with addiction.”

7. Discuss medical leave

If your employee needs inpatient treatment, remind them that they can take medical leave.

If your company has at least 50 employees, you’re probably covered by the Family and Medical Leave ACT (FMLA). This Act provides up to 12 weeks of unpaid leave for medical reasons, including addiction treatment.

To qualify for FMLA leave, your employee must have worked for your company for at least 12 months and at least 1,250 hours during the 12 months before taking leave.

If your company isn’t covered by FMLA, it might be covered by your state’s family and medical leave laws.

Aside from medical leave, your employees can also take time off for treatment using their Paid Time Off (PTO).

Once your employee completes treatment, facilitate a smooth transition back to work by encouraging frequent, open communication. Also, point your employee to resources such as the EAP when necessary.

Amy Matton is a content writer for Ark Behavioral Health. She strives to reduce the stigma surrounding addiction and other mental health conditions.

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Best way to schedule an interview time with multiple candidates and interviewers https://resources.workable.com/tutorial/how-to-schedule-interviews-with-multiple-candidates Wed, 04 Jul 2018 16:01:09 +0000 https://resources.workable.com/?p=31363 Scheduling interviews is a burden. Finding times that work for candidates and interviewers often requires back-and-forth emails and checking each calendar separately. And when you want to schedule multiple interviews for each candidate on the same day, you risk clogging interviewers’ inboxes and confusing candidates. With all these challenges, scheduling interviews becomes increasingly difficult as […]

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Scheduling interviews is a burden. Finding times that work for candidates and interviewers often requires back-and-forth emails and checking each calendar separately. And when you want to schedule multiple interviews for each candidate on the same day, you risk clogging interviewers’ inboxes and confusing candidates.

With all these challenges, scheduling interviews becomes increasingly difficult as more interviewers and candidates get involved. Here are a few tips to make this process easier:

Minimize the number of interviews the hiring team conducts

Recruiters can’t influence the number of open roles, but they can ensure that hiring teams interview only the most qualified candidates. To determine whether to interview candidates, use:

  • Assessments. Work samples, short exercises or skills and cognitive tests indicate whether candidates are qualified for the job. Send them to candidates and evaluate the results when they reply. Professional providers (like Criteria Corp. and Saberr) offer effective assessments. Alternatively, ask hiring managers, who are well acquainted with open roles they’re hiring for, to create their own exercises and assignments.
  • Video interviews. Video interviews are useful for remote candidates, but they also serve as an additional qualifying stage before in-person interviews. Some video interview providers (like Jobma and Spark Hire) offer asynchronous interviews. This means that you can send questions to candidates, who can record their answers on their own time. Evaluate their answers to decide who to offer an interview.
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Consider how many people should interview candidates

Often, hiring managers want to involve many people in the hiring process to get useful feedback and different perspectives. But, having too many people interview each candidate will make scheduling interviews more difficult and exhaust candidates.

Talk to the hiring manager ahead of time to ensure your interviewing team will have the appropriate number of people. Some hiring team members might prefer a short screening call instead of a full interview. If you expect interviewers to ask similar questions, create a panel so they can interview candidates together. This means you can schedule one interview instead of many. For example, you could group interviewers who would do a technical interview together. Panel interviews also work best when there are inexperienced interviewers on the hiring team who might not be ready to evaluate candidates on their own.

Keep in mind though that panel interviews are more stressful for candidates and can be less effective than multiple one-on-one interviews, if not done properly. Create panels only when they make sense and ensure each interviewer scores candidate performance separately. Also, avoid having too many people on the same panel, as finding a time that suits all of them is challenging (Google has had good results using four-people panels.)

Ask hiring teams what interview schedule works best for them

Some hiring managers prefer to dedicate one or two days per week to interviewing candidates. Others prefer to have interviews evenly distributed throughout the week. Ensure you’re on the same page with your hiring manager so you can choose appropriate times for interviews from the start and minimize back-and-forth emails. This information will also help you reschedule quickly if necessary.

Note that hiring teams often get exhausted the more interviews they conduct on the same day. This can affect the interviewers’ judgment and disadvantage candidates. Help hiring teams manage their time and reach more informed decisions by ensuring that interviews won’t be too close to each other. Consider setting a daily limit of interviews for one interviewer (for example, one in the morning and one in the afternoon.)

Automate the interview scheduling process

An Applicant Tracking System (ATS) like Workable saves you a huge amount of time scheduling interviews. For example, you’ll be able to sync your calendar with your recruiting software. With Workable specifically, you’re able to:

  • Arrange multiple interviews with the same candidate as one calendar event. Instead of scheduling every part of the interview as a new calendar event, split the same interview into different parts. Assign different attendees to each part and they will receive an invite only for the parts that include them. Meanwhile, candidates will get one invitation which includes all the details they need for each part of the interview.
  • Schedule interviews faster. Instead of manually toggling between external calendars to find a time that suits everyone, see the availability of all your team members directly inside Workable. By integrating your external calendar apps, view your team’s availability and book meeting rooms as part of your regular recruiting workflow.

Workable takes care of the better part of your administrative interview scheduling tasks, saving you valuable time. This means you can dedicate more time to the human aspects of recruiting, like ensuring positive candidate experience and evaluating skills effectively.

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Effective workplace communication: 6 tips for distributed teams https://resources.workable.com/tutorial/effective-workplace-communication-for-distributed-teams Fri, 09 Oct 2020 10:39:53 +0000 https://resources.workable.com/?p=76880 Workplace communication can become challenging when managing a distributed team – no matter what its exact format is. Some companies may operate fully virtually while others may have some of the workforce on location and others remote. All different setups may affect communication in the workplace in various ways, as this is new territory for […]

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Workplace communication can become challenging when managing a distributed team – no matter what its exact format is. Some companies may operate fully virtually while others may have some of the workforce on location and others remote. All different setups may affect communication in the workplace in various ways, as this is new territory for many of us.

Common workplace communication barriers in remote teams

What makes it difficult to communicate efficiently when we work across different locations – especially when you’re in different time zones? First of all, if you’re operating in this fashion for the first time, the first challenge is in that transition itself. You need to find new ways to deliver clear messages across the company.

Tech plays a huge part in this change – we’re trying to solve these new barriers with collaboration and communication tools. Those tools are starting to dominate our work lives. We use them to control our projects, and onboard and train employees more than we used to. But can tech fix all daily issues that we encounter in terms of communication when we’re not in the same workplace? There are a few things missing in the distributed work world:

Absence of non-verbal cues

A huge part of human communication and interaction results from non-verbal signs between us. When you spend time with a person in the same physical space, you “read” them better. You also self-organize and coordinate with them through mirroring – the process of synchronizing with people we connect with organically – especially when you’re driven by similar goals.

So, when meeting people solely online, most of these elements don’t surface as naturally as they would in the workplace. You’re not always aware or even perceptive of how a coworker feels or what they’re up to, if they don’t openly communicate their feelings and emotions. For example, someone could log into an e-meeting with their game face on for the entire time, and then resume in a totally different work mode after the meeting is over.

Tech constraints

Yes, tech is obviously a major asset to remote work – and some may say, the only way – but it can add complexity to our daily work lives. For example, when you use a tech tool for the first time, you need time and resources to be able to fully capitalize on its capacities and seamlessly incorporate it into your daily workflow.

Plus, when working remotely, your daily productivity depends on your own internet provider; if something gets messed up, for example, connection is lost for a while or you face more complex technical issues, not all troubleshooting guidelines will prove to be handy. Worse, that can happen in the middle of an important meeting with a prospect or when you’re up against a deadline.

Time differences

Things can become even more complicated when your team functions across different time zones and have just a few hours where your respective work days overlap. In many cases, you can’t just reach out to a teammate when an urgent problem occurs; you have to wait until they are back online in order to sync.

When dealing with crucial or time-sensitive projects, this whole setup can be tricky. Sometimes, to fix an issue as quickly as you can, you want to be able to sit down with your team in the meeting room and work together for a few hours to resolve it; for distributed teams this is not an option at your disposal.

So what are the risks?

When you don’t have standard communication channels and protocols set up across your organization and teams, there can be negative consequences on your business. Here’s why:

  1. It affects clarity: When exchanging one-way messages with employees and teammates asynchronously, you can fail in setting the right expectations and proper goals – especially when crucial information gets lost in translation. Information can be conflicting and this can hurt team collaboration in the long run.
  2. It reduces employee satisfaction: All these hiccups in everyday communication create a frustrating environment without clear boundaries and structure. If employees feel that they’re not being heard or that the messages they receive are confusing, they might lose their trust in the employer and may even neglect opportunities to sync with their teammates. What does this mean? Lower team morale and, eventually, reduced collaboration.
  3. It hurts company goals/results: All of the above contribute to reduced effort and eventually impact results. When teams fail to exchange appropriate information, set the right goals and resolve problems, all these will eventually affect your business’s bottom line through cumbersome processes, delays in resolving issues, and misaligned goals.

So should you, the Head of Talent, give up trying? Definitely not. There’s a lot team leaders can do to help communication for distributed teams get on the right track.

How to improve workplace communication in distributed teams

First off, to find the ideal communication styles that will suit your team best, you’ll enter a trial-and-error phase. Fortunately, there are certain practices you can start with and prepare for success:

1. Get the right tools

To easily connect with employees in different places you need to provide them with easy-to-use tech tools that enable collaboration and communication. The good news is that most of us are already familiar at least with some of these platforms as we’ve been using them for years in the company office as well. For instance:

Before choosing the best tools for your team, analyze business and employee needs and consider how employees could exchange information with the least possible disruption. Whether that’s through written notes or by jumping on a quick video call, offer them the chance to connect as they wish with a complete set of collaboration tools. An extra tip: Consider purchasing easy-to-use – and to learn – solutions that ideally integrate with other tech platforms.

This list is not extensive. You can find more solutions in this “Best tech tools for the virtual workplace” tutorial.

2. Set the tone

Having the right tools is not enough to achieve optimal communication in remote teams. It’s important to share some good practices and get employees on the same page on what effective communication looks like in your business. For example, you could train them on how to use each tool appropriately, whether to send an email or a meeting invite for instance, and what information to keep in each platform.

These guidelines will be life-saving especially when onboarding new employees. According to a Workable survey, virtual onboarding and training are big pain points for employers and communication hiccups can make them even worse. With tech solutions such as learning software (e.g. TalentLMS) you can structure the essential training for the new hires and onboard them successfully.

Another example would be to create a checklist on how to provide effective written feedback on ongoing projects. If they follow the guidelines but there is still confusion, they can set up a video call to inspect the problem in-depth.

3. Practice asynchronous collaboration

If you have distributed teams across different time zones, an asynchronous communication style will be the best fit for you. In asynchronous collaboration environments, employees are not expected to reply directly to requests – except if they are considered urgent. They can examine requests and projects on their own time as long as they respect deadlines and serve business goals. Employees usually organize their tasks in a way that they can review them flexibly.

So how can you ensure top-notch communication in asynchronous terms? Most importantly, you make your availability clear to your colleagues. If everyone knows each others’ official working hours it’s easier to coordinate. Use tools that enable note-taking and editing.

Remote working employees should be as precise as possible when providing feedback, because their teammates won’t always be able to reach out to them for clarification. The more detailed they are, the better the outcome.

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4. Capitalize on synchronous meetings

Of course live chats and meetings will still be an important part of the game. Managers with employees should “fully synchronize” regularly to move ideas further or resolve complex problems. During these meetings, set a clear agenda. Don’t forget to plan regular 1:1 meetings with your teammates, as well; that’s when you really get to know them and you can identify potential blockers.

Plus, during 1:1 meetings, you have an opportunity to really check in with your teammate or direct report. Not only can you get synced on that individual’s work processes, you can also get a stronger sense of how they’re doing. This is their opportunity – and yours, too – to remove the “game face” and communicate at a deeper level.

5. Train your managers

The communication transformation needs to happen top-down: If line managers and C-suite leaders set the example, employees will follow. Encourage leaders to discuss with their teams how they prefer to exchange feedback and how to conduct tactical and non-intrusive check-ins. If they follow this process and show trust in their employees, they won’t fall into the trap of micromanaging.

A manager should spend time with all teammates equally. You can set creative reminders to follow up with employees often, as Melissa Bruno from Stack Overflow recommends:

Adopting an inclusive leadership style also helps communication at work flourish. Inclusive leaders create psychologically safe environments where employees are not afraid to share every idea and concerns openly. This is a huge deal breaker for effective communication. It means that people don’t have second thoughts and they’re united in a culture of trust.

With frequent updates and check-ins, followed by structured team processes and a culture of trust you can maintain psychological safety in the virtual work world.

6. Remember to have fun

It’s not all business; sometimes it’s also fun and games. And for distributed teams where everyone is siloed and camaraderie is more difficult to develop behind a screen, it’s important to come together and socialize. Work should not always be at the core of those gatherings – you can organize virtual quizzes or have casual chit-chats instead.

It’s also worth organizing a company retreat every year – employees relax, teams bond outside “virtual borders”, and their morale and engagement gets a boost. Ryan Malone from SmartBug Media explains why these annual get-togethers are valuable:

Those social meetings will help understand how employees behave in a “live set-up” and you’ll be able to decode their reactions faster and connect better with them going forward.

We get it – effective communication has always been a persistent priority for many businesses; more so in remote workplaces. These days, with teams functioning from places all around the world and our pure dependence on technology, it becomes even more complicated and it’s OK to feel lost at times. But if you follow those tips and tricks, you’re open to feedback, and you continue to refine the process, you’ll make it work.

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How to start recruiting on Twitter https://resources.workable.com/tutorial/recruiting-on-twitter Thu, 22 Sep 2016 16:04:45 +0000 https://resources.workable.com/?p=6571 Can you build a good recruiting strategy in 140 character chunks? If you’re not already a Twitter user that may sound tricky. But, if you learn how to use Twitter, those limited characters will be more than enough to spark your recruitment efforts. You don’t need to use Twitter for the ‘heavy lifting’ of recruiting; […]

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Can you build a good recruiting strategy in 140 character chunks? If you’re not already a Twitter user that may sound tricky. But, if you learn how to use Twitter, those limited characters will be more than enough to spark your recruitment efforts. You don’t need to use Twitter for the ‘heavy lifting’ of recruiting; it’s just a good place to get introduced to interesting people, before meeting them in person.

How do companies recruit on Twitter?

If you’re taking your first steps and aren’t sure how to start recruiting on Twitter, make sure you know what you want to achieve with your social media presence. Why are you creating a recruiting Twitter account? Is it because ‘everyone is on Twitter?’ Or, do you want to use Twitter as another kind of job board? Twitter offers a lot more than that. You can reach out to candidates and build your employer brand, spotlight your employees’ achievements and share messages from your team. But, first you need to determine whether you’ll manage your company’s Twitter account or use your personal profile to recruit.

Your company’s official Twitter account

  • attracts more followers, who are familiar with your company (instead of a person they’ve never heard of)
  • allows multiple account users
  • but, mightn’t have a clear goal (e.g. it could be used by customers sending complaints or support queries and by candidates replying to job openings)
  • doesn’t leave room for a personal touch; you post only company-related tweets

Your personal Twitter account

  • encourages more interaction; people prefer to talk to other people, rather than company logos
  • demonstrates your expertise and interest in various topics
  • but, might struggle to attract many responses unless you have already established a good reputation
  • could require more personal engagement and attention to your company’s social media policy
  • doesn’t stay with the company, when you leave your job

So what should you choose? The answer depends on your approach on social media recruitment and your company’s strategy on other networks, like Instagram or Facebook. If your company has a strong web presence, you might opt for a sub-account like @CompanyJobs or @CompanyCareers dedicated to your recruiting tactics. Twitter itself uses the account @JoinTheFlock to promote its job openings and give a sneak peek of the company’s work life.

If you want your candidates to get to know the real people behind your company, it’s best to keep a recruiter account to personalize your communication. Twitter offers you the opportunity to combine personal and company profiles when choosing your Twitter username and handle. Your username could be your name and your handle could be @RecruitingAtYourCompany.

To make the most out of your social media recruitment strategy, keep in mind that your goal is to put a human face to your company’s recruiting efforts and communicate with potential employees in a more personal and casual way.

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How to start using Twitter for business

Once you’ve decided on your Twitter account naming strategy, get to know Twitter. If you’re new to it, consider creating a personal account and play around a little bit to see how it works. If you see how people use Twitter, it will be easier for you to understand its features and avoid newbie mistakes (like sending cut-off tweets that are too long or not responding to @mentions.)

Twitter Egg -- Recruiting on TwitterWhen you create your professional profile, make sure to upload a picture – preferably your logo if it’s a company account or your photo if you’re using your own name. If you don’t choose a picture, then your avatar will be a little egghead, by default. This shows you’re a newbie. Plus, your followers will have no idea who they’re talking to. You could also craft your Twitter cover photo to add some personality: happy employees testing your product, employees working on a project, a fun company activity or your company motto.

After you choose your picture, the next step is crafting your mini bio. (Mini, as in limited to 160 characters.) This is your chance to introduce yourself and make a positive first impression. So, keep it informative – introduce your company and summarize what you do. Some people try to add something clever as well. Humor can be a good icebreaker. However, the tone you choose for your Twitter bio should mirror your company’s content or your own personal voice.

Twitter Bio -- Recruiting on Twitter

Build your Twitter talent pool

Now you’ve setup your account, it’s time to post your job openings and get your Twitter recruiting started. But, if you have no followers, it’s like talking to yourself. When you’re offering a job, you want to let people know, so first you need to connect with them.

If you’re managing a company account, tweet about your company news but try to avoid making it too formal. You want to give an idea of what’s it like working with you, so it could be good to tweet about your employees’ achievements or post pictures of a recent company event. Sharing industry related articles that your followers might enjoy can also be a good approach.

Many recruiters use their Twitter accounts for both professional and personal reasons, but it’s best to keep a balance in your tweets. To get people to follow you, you need to offer more than tweets about your company’s job openings. Twitter gives you an opportunity to show the person behind the ‘recruiter’ title, so aim to provide interesting content. That way, you’ll run less of a risk of looking like a mere job ad account (which can look a bit spammy.)

Developing engaging content is the key to increase your followers.‘Engaging content’ is a bit of a buzzword, but it just means good content that’s rich, relevant and relatable: tweets about current events and news, frequent status updates, links to interesting articles and retweeting (RTing) influential people. Also, @mentioning other people could get their attention. If you post topical, thoughtful tweets, you’re going to be worth following.

How to source on Twitter

Twitter search can be helpful if you search for something like ‘Android developers.’ You can also narrow down your search to specific areas or find people who work at a specific company by searching their company’s handle. Another way to discover interesting candidates is by checking out places they usually hang out (like @github, for programmers.) These kinds of searches will give you tons of results but you’ll probably miss a lot of good profiles too.

Although more and more people use Twitter to promote themselves, they’re unlikely to describe themselves in the same way they would on their resumes. What if instead of their actual job title, they use ‘wannabe ninja engineer’ or ‘just another nerd’? According to Twitter, lots of people also come from Narnia and are studying at Hogwarts. Twitter bios are supposed to be funny sometimes. So you’ll have to dig a little deeper to understand what some users are actually up to.

When designing your Twitter recruitment strategy, remember: hashtags are your #friends. You mightn’t be able to track all web designers who could be potential fits for your company. But, if there’s a design conference nearby and people are talking about it on Twitter, you can follow that discussion (using the appropriate hashtag) and discover people who share interesting ideas and want to develop. There are some hashtags for hyper-local and industry-wide job seekers too, like #bostonjobs and #SaaSjobs.

You could also participate in Twitter chats to reach more passive candidates. A Twitter chat is a group discussion about a certain topic, held at a predetermined time. A host or moderator will ask questions to prompt responses and encourage interaction among tweeters. You can spot interesting professionals who – even if they’re not currently looking for a career change – might consider a future opening or refer other good candidates.

Twitter Chat -- Recruiting on Twitter

How to post jobs on Twitter: #JobAds

The default Twitter recruiting strategy is to just post tweets saying: “We’re hiring! Our team is looking for a [job title]. Apply today at [link]!” But there are lots of job boards for that. Using Twitter as another job board doesn’t necessarily play to its strengths or add to your recruiting strategy. Twitter is all about reaching out to candidates before contacting them in a more ‘traditional’ way (e.g. over an email or an interview.) So you should tap into that. Get creative and attract candidates in a more casual, playful way. DoSomething.org created the hashtag #OurOfficeIsBetter for interns share their experience (sometimes in videos) to attract more candidates.

You can advertise your jobs in lists so people who don’t follow your company can find out about your openings. You can include helpful links where applicants can get more information and use relevant hashtags to attract candidates, even if they’re not following you. Don’t overdo it with the hashtags, though. Your tweets need to be easy to read with a casual, genuine style.

Twitter also leaves plenty of room for employee referrals. When you post jobs on Twitter, your employees can RT to let their followers know that you’re hiring.

Build your employer brand on Twitter

Your candidates (or potential candidates) will look through your social media accounts to get an idea of what it’s like working in your company. A nice approach is to directly promote your employees. They’re your best ambassadors and it’s always useful to hear what they have to say.

You can let your followers know you participate in job fairs and prompt them to meet you there, too.

With Twitter, as with all social media, you have an amazing opportunity to engage in a 2-way conversation with candidates. So, don’t just focus on showcasing what you are doing – initiate discussions with your followers. Share career advice, ask questions and reply to their comments. Twitter is all about get discussions going.

Ultimately, candidates want to work for companies that make an impact. Don’t hesitate to promote your product and your social responsibility efforts. Your candidates want to get the full picture of your company before applying. Showcasing passionate employees who care about important issues can give you a competitive advantage and a strong employer brand.

If you’ve been using Twitter to recruit for a while, you can track your results to see what’s working for you and what’s not. What time of the day do your job opportunity announcements get the most retweets? What topics seem to attract the most followers? Ask your candidates if they follow you on Twitter and invite them to participate in your Twitter chats.

Social media recruiting not only helps you attract young, tech savvy graduates, but it also speeds up your hiring process. Without even posting a job ad in an official channel, you can reach candidates you wouldn’t meet otherwise. Twitter accounts are free and they allow recruiters to reach a more diverse pool of qualified candidates. Don’t know where to start? #MotivationMonday and #WorkWednesday thoughts are usually good inspiration places to share workplace tweets.

More resources for social recruiting:

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Pre-employment screening: tips to navigate awkward conversations https://resources.workable.com/tutorial/pre-employment-screening-tips Thu, 14 Apr 2016 13:23:09 +0000 https://blog.workable.com/?p=2233 When it’s handled clumsily, pre-employment screening has the potential to drive a wedge between employers and employees. Employers naturally want to know as much as possible about a person they will put in a position of trust. On the other hand, candidates can see it as an invasion on their personal information, or an apparent […]

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When it’s handled clumsily, pre-employment screening has the potential to drive a wedge between employers and employees. Employers naturally want to know as much as possible about a person they will put in a position of trust. On the other hand, candidates can see it as an invasion on their personal information, or an apparent lack of trust from their future employer, even if they have nothing to hide. So, communicating the purpose and process of pre-employment screening is a way for employers to defuse any concerns on the part of the candidate.

US law obliges employers to ask for the candidate’s permission before they run a background screening. Afterwards, they also have to inform candidates of their intention to reject them (adverse action notification) to give them time to rebut a false report. The candidate will inevitably have their own concerns and questions on the pre-employment screening. Leaving them in the dark means great candidates will question the employer’s motivation, their approach and whether they should best accept another offer that doesn’t involve employee screening.

To avoid this confusion, an open discussion is vital. Think about candidates’ concerns so you can alleviate them and answer their questions.

Here, we provide you with some questions your candidates are likely to ask (or at least have on their mind) before a pre-employment screening, and tips to answer them without causing awkwardness:

Question 1: Why is this necessary?

It’s not unreasonable for a candidate to think that any information that can’t be found on their resume is obsolete because it isn’t job related.

Tip: Think about your reasons and be honest

You may want to do thorough pre-employment background checks on everyone you interview. Depending on the role this won’t be cost effective and may even expose you to litigation. So, think about how necessary or legal it is to request a background check. Build your argument on how the results of the screening correspond to the candidate’s ability to do the job. For example, if you’re interviewing a candidate for an accounting position, you can reasonably explain why a credit check is important. But if you’re thinking of doing a credit check for a shop assistant position, it will be much harder to persuade them it’s necessary.

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Question 2: Do you do it to everyone or just me?

This question hides a serious discrimination hazard.

Tip: Say it’s your standard procedure (and mean it)

Background checks should be mandated by the nature of the position and be part of a determined hiring process. Don’t decide suddenly that you want to run a background check for a candidate you have a “feeling” about. That may expose you to legal risks under equal employment opportunity laws which can be difficult to respond to. Ideally, you should have already informed candidates that they’ll have to go through a background check in your job ad.

Question 3: Isn’t this a violation of my privacy?

Candidates may not be aware of laws about background checks. They may reasonably think it’s something unethical and potentially illegal.

Tip: Discuss your rights (and theirs)

This is a valid concern among candidates, regardless of whether they have something to hide or not. They may naturally feel exposed to the company and that may foster an issue of trust with a future employer. Explain carefully that the law permits background checks as long as protocol is followed and discrimination is avoided. Talk about the candidate’s rights also, their right to receive a review of the final report or the right to refuse a background check (also forfeiting the position). Speak explicitly about confidentiality and equal opportunity compliance.

Question 4: Are you looking for reasons to reject me?

A candidate might think that if they were good enough they’d be hired on the spot. A request for a background check could mean that you don’t really like them and are looking for a reason to avoid hiring them.

Tip: Tell them what the background check means to you

First, let the candidates know that you wouldn’t be willing to spend money and time for a background check on an employee you don’t want to hire. Tell them the background check is meant to reinforce a hiring decision rather than prevent it. On top of that, discuss what would be an unacceptable “red flag” that could make you retract interest in the candidate. Obviously, if there’s a sex offender record and you’re hiring for a teacher, you wouldn’t look much further before rejecting them. Discuss also what wouldn’t influence your decision, a bad driving record ten years ago or a poor credit report.

Question 5: What does a background check involve?

Candidates have a right to know (as you have a legal obligation to tell them) what types of pre-employment screening will be done.

Tip: Ask permission for all background checks

The Fair Credit Reporting Act (FCRA) mandates that you ask explicit permission for certain kinds of background checks (criminal records, credit report etc.). You don’t need permission for reference or social media checks, but it’s still a good practice to inform candidates that you want to do those too. They’re more likely to trust and respect a company that informed them beforehand about the check instead of telling them later this is why they were rejected.

Question 6: Do I need to do anything?

A candidate that hasn’t been through this process before may not know what is expected of them or whether they need to do something.

Tip: Tell them you only need their permission (and nothing else!)

Let the candidates know that you utilize the services of a trustworthy background check service and that you only need their written permission. You don’t want candidates to stress about what they need to do or, even worse, try to fiddle around with their references or records. Tell them specifically that there’s nothing required of them apart from giving official permission. It’s also best to inform them how much time they’ll need to wait for you to contact them so they won’t be left wondering if something went wrong.

Question 7: If the background check is clean, will I get the job?

Candidates may naturally assume that the background check is the final barrier to them landing the job.

Tip: Be clear about whether they’re your finalist

Your statements here will depend on how far in your hiring process you place the background check. If you wait until you have the one and only candidate that you’d like to hire, tell them so and be prepared to hire them if the background check is satisfactory. If you do it to several of the finalists, tell them that a clean background report won’t necessarily win them the job. Be consistent in what you promise. If you’re vague about your intentions, candidates may suspect that you’re discriminating against them or that you have illegitimate reasons for requesting pre-employment screening.

Question 8: If something negative comes up, will you give me a chance to explain?

Some candidates may have something in mind that can be unearthed through a pre-employment screening. Especially if the offense or issue was long ago or if it was just an honest mistake, they’ll want a chance to tell their side of the story.

Tip: Be open about your intention to talk it over

If you discover that a candidate has a criminal record, you aren’t likely to gain anything by discussing it. Tell the candidate that, in this case, you’re obliged to send them adverse action notification along with the copy of the report and a summary of their rights under the FCRA before you reject them officially. That will give them enough time to dispute a false report with the background check company. Sometimes though, background checks reveal something minor or something that can’t be lawfully used to make a decision on its own (e.g. arrest record). In this case, let the candidate know that they may be called back to discuss it. If you’re satisfied with their explanation and their honesty, you can then make them an official offer.

See our Employee Background Check Policy Sample for a starting point in developing your company policies.

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‘We’re hiring’ Facebook post template https://resources.workable.com/tutorial/we-are-hiring-facebook-post Mon, 23 Apr 2018 13:13:13 +0000 https://resources.workable.com/?p=31016 Posting jobs on Facebook helps you spread the word that you’re hiring to a broader audience. It’s also easy for your team members to share a Facebook job post with their network, expanding your outreach even further. Contents: Sample Facebook job post Use this Facebook job post template to start advertising your open roles on […]

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Posting jobs on Facebook helps you spread the word that you’re hiring to a broader audience. It’s also easy for your team members to share a Facebook job post with their network, expanding your outreach even further.

Contents:

Use this Facebook job post template to start advertising your open roles on Facebook. Adjust the template depending on your company’s voice (for example, casual or formal). No matter your tone though, make sure to include useful information like:

  • Job title: Put the job title at a prominent place (preferably the headline) to attract the right audience quickly.
  • Location: Be clear about the job’s location, particularly if you have offices in various regions or if you offer remote work options.
  • Benefits: Include something that’ll grab candidates’ attention, like attractive perks or training opportunities.
  • Call to action: Make it easy for candidates to apply by adding a link or a button that will direct them to an application form or your careers page.
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Sample Facebook job post

Headline: Want to join our [dynamic sales team]?

Text: If you’re interested in [tech sales] and enjoy [talking to customers over the phone, via email and in-person] we’d like to meet you! We offer a vibrant workplace with [free meals and snacks], as well as a [generous vacation plan and a flexible work schedule].

Call to action: Apply at [link]

[Image/Video]

Here’s how your job ad will look on Facebook:

We're hiring Facebook post template

If you’re using Workable as your recruiting software, you can easily and quickly share your job openings on social networks, including Facebook. An automated post will be created for you, which you can edit to highlight specific benefits or add a more personal touch.

Here’s an example of a job post on Facebook, created by Workable:

'We're hiring' Facebook post template | Workable example

Related resources:

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8 tips for writing outstanding cold recruitment emails that convert – with templates https://resources.workable.com/tutorial/cold-recruitment-emails-that-convert-with-templates Fri, 05 Nov 2021 13:19:17 +0000 https://resources.workable.com/?p=81811 Roughly 320 billion emails land in the global collective inbox every day, and recruitment emails have to be nothing short of extraordinary to stand out from the clutter. Here are a few numbers that should compel recruiters to up their email game: 73% of candidates are passively looking Recruitment emails have an open rate of […]

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Roughly 320 billion emails land in the global collective inbox every day, and recruitment emails have to be nothing short of extraordinary to stand out from the clutter. Here are a few numbers that should compel recruiters to up their email game:

Based on these numbers, we can see that passive job seekers need more than uninspiring cold emails to make them check out a new job profile and ultimately, apply for that job.

We’ll go through an eight-step process to give you enough ammunition to turn run-of-the-mill emails into high-converting ones.

  1. Create an email copy outline
  2. Write compelling subject lines
  3. Find the candidate’s info & research their background
  4. Personalize your outreach
  5. Keep your email brief and on point
  6. Include a clear CTA
  7. Utilize the power of email signature
  8. Establish a follow-up strategy
Source and attract more candidates

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Start sourcing

1. Create an email copy outline

To start off, you need to get your email outline right. Cold emails are by design, notorious for cookie-cutter outlines. And this is where most companies fail to attract the right talent. Your cold emails need to be precise, relevant, and unique. One way to write a good email is to know how not to write it. Take this email for example:

 

Stack Overflow unearthed this cold email that’s about everything a recruiter shouldn’t send to a cold candidate. It’s not addressed to anyone in particular, it doesn’t show the value the roles provide, it uses a long list of skills as the body, and it ends with a weak CTA. It’s hard to impress job seekers with emails crafted as poorly as this one.

While creating an outline for email, it is important to have fleshed-out answers to these questions:

  • Who is this email for?
  • What is the purpose/goal of sending the email?
  • Do the emails need attachments?
  • What writing tone should be used?
  • What is the best CTA and where should it be placed?
  • How to start/end the emails?

The purpose of the outline is to allow companies to automate and scale recruitment strategies. But it should still leave enough room to improvise the copy depending on context and the information available.

A good example should look like this:

 

The email quickly hooks the candidate with a relatable experience and goes on to explain all the information relevant to the job. The email body is laser-sharp and ends with a good CTA.

2. Write compelling subject lines

Most people only look at the subject lines of the emails to decide whether to delete or open them. Job seekers are no different.
It’s not uncommon for active and passive job seekers to receive hundreds of recruitment emails each day. The only way they can keep the inbox tidy is by deleting the emails that don’t add value to their lives.

When you’re writing a subject line, put yourself in the recipient’s shoes and see what lines you wouldn’t click at all. Take this line for example:

A surprise career opportunity that’ll change your life. Check right now!

Bombastic, misleading, and long sentences are precisely the things you need to avoid when it comes to writing cold emails. It’s important to spend a good bit of time and effort ironing out the subject line. In general, it has to be short, ideally 4-6 words, punchy, and loaded with value.

Great recruitment subject lines should look more like these:

  • UX Writer position open at [company name]
  • [Company name] is looking for Product Managers
  • Data Engineer position available in Vancouver, CA

Along with perfecting the subject line, you should also write a preheader text that provides more information about the email. A lot of recruiters miss the free space so this should be your opportunity to stand out.

3. Find the candidate’s info & research their background

Research plays a key part in practically every aspect of marketing. Recruitment in 2021 can be made better by infusing marketing elements to cater to the right talent pool.

It’s not just the job seekers who have to find the hiring manager’s email address. Recruiters must also deeply research the candidates and go over the information that might be useful for the job. This can be previous roles and companies, qualifications, and career goals. LinkedIn is where talented professionals discuss jobs, careers, and personal lives. You can make connections and even join LinkedIn groups to see what your ideal candidates are up to. LinkedIn InMails are a great way to warm up cold candidates but the sheer volume of undercooked and spam messages by recruiters often drive professionals off the platform.

LinkedIn, however, is not the only option. Techies are available in GitHub and Stack Overflow, writers are sharing ideas in Medium, designers are using Pinterest and Instagram to showcase their art. Social media channels and even portfolio websites are goldmines of information that you can use in your outreach campaign.

Apart from social media and portfolio websites, there’s another channel for effective communication – emails. But it’s not always easy to find the correct email addresses of candidates. With a tool like Hunter’s Email Finder, recruiters find the right people faster.

 

But people often change jobs and forget to update their email addresses. They might even stop checking their old inbox. That’s why you also need to verify email addresses to make sure you’re not emailing inactive addresses. An email list full of irrelevant addresses will increase your bounce rate, and drag down your deliverability and reputation score.

4. Personalize your outreach

Now that you have enough information about your targeted candidates, it’s time to put the knowledge into action. Approach your recruitment emails the way you write a cold pitch.

Candidates (and humans in general) love to be seen. Always address them by their name at the start of the email and immediately establish a personal connection to show what’s in it for them.

Email personalization is critical in outreach campaigns. A personalized email template should look like this example from Stack Overflow:

 

It’s a detailed cold email that gives all the information the recipient needs to make a decision. The friendly tone also goes perfectly with the context and the job profile in the discussion.

There’s proof in the pudding too – Boston-based full stack developer Mark Bates talked about the importance of personal connection when reaching out to tech candidates:

“I want to be talked to directly as a person,” Mark said. “Show me that you know who I am and you know the things that I do. And you can tell me in that initial contact why I would make a huge difference at your company.”

5. Keep your email brief and on point

The previous email is a good example of a personalized copy. Coupled with a solid subject line, it should clock good responses from job seekers. But it’s not just the personal connection that sealed the deal. The email is easy to read, offers only the relevant information, and more importantly, tells the candidate what to do after reading the email.

Depending on their career trajectory and position, job seekers either want enriching opportunities, financial benefits, or both. The email offers all these details.

Workload: I’m hiring another mobile engineer to join us here at PuppyHomeTech.

Salary: We offer better pay than any startup in NY.

Process: Our interview only takes one day. We move quickly and if we decide to make an offer, you’ll receive it in 24 hours.

The sender shouldn’t also drag recruitment emails too long with unrelated information. Job applications are often lengthy. As a result, 60% of job seekers give up filling up applications midway. This pattern is true for cold emails as well. Excess information in recruitment emails makes it hard to find the important parts for busy professionals.

That’s why recruiters should distill it down to a few key points and drive home the importance of the email. You can embed graphics or a video on email banners to showcase company culture and provide a bit more details about the role without cluttering the email body.

6. Include a clear CTA

Take a look at this email:

Dear candidate,

We are [company name], a fast-paced company with global footprints. We’re looking for data analysts and you fit our description. Please click on the link below to fill the form.

About us: We’re [ a bit more details about the company]

If you’re interested in the opportunity, please reply to this email so that we can schedule a call.
Thanks!

[Email Signature]

Apart from being vague, the email also confuses the recipient. When you’re cold-emailing candidates, you must remember that the person doesn’t know you, the company, or the role yet. The email will give all the necessary information for the first time, and the information must flow naturally.

This email has two calls to action. One asking to fill up an online form, the other asking to schedule a call. Contradictory or multiple CTAs are confusing and it shows that you haven’t done your homework. Candidates are less likely to go ahead when the lack of effort is clearly visible from the recruiter’s end.

That’s why it’s important to stick to a single CTA. If you have a separate job board that you want them to apply for, only add that link. If you want them to directly reply to your email, mention only that.

One CTA shows your clarity of thought and helps candidates navigate through the next process.

 

Especially, look at those last two questions – straight and to the point in a way that makes it easy for the candidate to respond. This recruiting email not only sticks to a clear CTA but also goes ahead a step further to offer more information about the call.

7. Utilize the power of email signature

Email signature in a recruitment email tells a lot in a short space. Including an official signature is important because:

  • Email signature offers a name that can be searched online by the candidate to verify legitimacy. It instantly creates reliability and is far better than using an unidentifiable sales rep persona.
  • An email signature can be used to link company vision and other details. Candidates can check the links to know more about the role, and company culture.
  • A huge number of emails go to the spam folder every day and recruitment emails are also part of it. Including an official email signature is one way to avoid getting flagged for spam by the recipient

A good email signature should look like this:

8. Establish a follow-up strategy

Far too many recruiters miss out on talent after not getting a reply the first time. Professionals are busy and it’s easy to miss an email. Cold emails are not expected to generate a 100% response rate but they can be seen as a part of the warm-up process to fetch a response from the candidate later. Ideally, you’ll want to follow up with 3-4 emails before accepting the fact that the candidate is not interested in the opportunity.

To write compelling follow-up emails, you need to add value, lead with the previous email and keep the copy short.

  • A follow-up email that leads with the previous email:

  • A follow-up email that’s short:

  • And one last follow-up email:

Wrapping up

Most recruitment cold emails are uninspiring and impersonal, which actually gives you the opportunity to stand out and attract ideal candidates with a well-thought-out cold email strategy. By following the 8-step process, you’ll be able to craft cold emails that job seekers love to read and respond to.

Irina Maltseva is Head of Marketing at Hunter. She enjoys working on inbound and product marketing strategies. In her spare time, she entertains her cat Persie and collects airline miles.

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Hiring manager toolkit: HR templates and tools https://resources.workable.com/tutorial/hiring-hr-resources Wed, 08 Jun 2016 14:52:56 +0000 https://resources.workable.com/?p=5255 Hiring can be hard for first time hiring managers and seasoned professionals alike. Thankfully, there’s an abundance of HR resources that can help first time hiring managers. Even if you’re acquainted with the basics and have a professional recruiter on your side, you can still benefit from intuitive hiring templates, tools and tips. The hiring […]

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Hiring can be hard for first time hiring managers and seasoned professionals alike. Thankfully, there’s an abundance of HR resources that can help first time hiring managers. Even if you’re acquainted with the basics and have a professional recruiter on your side, you can still benefit from intuitive hiring templates, tools and tips.

The hiring process starts with opening a new position and ends when your new hire settles in. Every step of the way, HR resources can help you plan better, save time and improve your recruiting skills. If used correctly, they can streamline your hiring process, and improve new hire retention.

Here’s a hiring manager toolkit that can help you avoid common interviewing mistakes, improve candidate experience and make the right hire:

Craft the job description

A good job description draws the right candidates. A bad one can waste your time. A well written description details the position’s important duties and skills. Job seekers should understand the position’s scope and you should evaluate candidates based on the right criteria.

Writing a job description calls for careful consideration. Compile all the different duties of the role and think about what qualifications and skills meet them. You can adjust great job description templates to fit your specific needs. Make sure you also dedicate some time to work on the style. Job descriptions should be inviting, professional and jargon-free. Our job description style guide will show you what works best and what you should avoid.

Post your job

You can choose from a variety of paid and free job boards to post your job description. If you’re unsure which job board would work best for you, check out our overview of the best places to post jobs.

Some hiring tools, like like Workable, can post jobs for you. An ATS can take all the hassle out of hiring — especially for hiring managers who aren’t trained as professional recruiters. Before the hiring process starts, take some time to familiarize yourself with your company’s ATS. If your company doesn’t use one, consider signing up for a free trial to see if an ATS can benefit your team. You can use your ATS software’s e-mail hiring templates to save time communicating with candidates and manage your hiring process more effectively.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

Consider pre-interview screening

Pre-interview screenings are a must if you want worthwhile interviews. Methods like phone screens, tests or even pre-interview questionnaires, can help you reduce a large pool of applicants to a small number of qualified candidates.

Screening calls require a bit of preparation and you can find tips on how to get it right. For pre-interview questionnaires, hiring tools like SurveyMonkey can help you create your own hiring templates and send them to candidates. This way you’ll directly disqualify those who don’t meet your minimum criteria. Objective tests help measure skills that matter most to you. A GAT (general aptitude test) can measure intelligence, while personality tests can give you an idea of cultural fit. Other tests like skills assessments can measure actual skills that are necessary for each role (e.g. typing).

If your company uses a standard test, ask how you should use the results in the hiring process. For example, what’s the minimum acceptable score that will allow a candidate to advance to the next phase? Should the results have any weight in the final decision? If your company doesn’t use a standard test, you can make your own selection with the help of an HR professional.

Prepare for interviews

Even experienced interviewers need to prepare before they meet candidates. And if you decide to conduct structured interviews, you’ll need a guide to outline your questions, acceptable answers and scores.

Go through interview question templates to see what you should be looking for in candidates and what kind of questions you could ask. Customize the questions to fit your open position and company. You’ll want candidates who can give great answers about their skills and who show they value your company and position.

Work on your interview skills

Being a great interviewer doesn’t come easily. Experience is vital and learning from your mistakes even more so. By making a conscious effort to develop your interviewing skills, you’ll improve faster. After you’ve planned your questions and determined what candidate attributes you’re looking for, you can take some time to prepare yourself. Try to battle your inexperience by learning what mistakes experienced interviewers avoid. Plan ahead to consciously avoid them as well.

Research salary ranges

Making the right salary offer is important. You want the amount to accurately match the position’s responsibility and your candidate’s profile. If you fall short of the national average, you’ll risk losing the best candidate. Check out salary information for the role to get your offer just right.

Draft your offer or rejection letter

Hopefully, you’ll find your stellar candidate after a few interviews. Now, you have to send a fitting offer letter to make sure your candidate is fully informed about the position’s compensation and benefits. You can use hiring templates for both a formal offer letter and an informal one. Customize for your position and spend some time to add your own unique tone.

Of course, hiring doesn’t only involve pleasant tasks. Nobody likes to send rejection letters. Yet, they’re important for many reasons, especially to the people you met during an interview. But don’t worry, you can use a post-interview rejection letter template from our resources to help you craft a letter that’s both polite and to the point.

Create an onboarding checklist

Having an onboarding plan is important and can help your new hire feel welcome and settle in faster. The earlier you start the onboarding process the easier it will be. Use our new hire welcome letter template to establish an early relationship with your new team member. Don’t neglect adding a great deal of enthusiasm and set the tone of your leadership approach. Be in regular contact with your new hire if their start date isn’t immediate.

More: 21 HR tools and techniques designed for growing companies

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Source of hire: what it is, how to measure it and how to use it https://resources.workable.com/tutorial/source-of-hire Wed, 05 Jul 2017 14:55:10 +0000 https://resources.workable.com/?p=18264 Tracking source of hire (SoH) will help you distribute your hiring resources to the most effective recruiting channels. As with every recruiting metric, measuring SoH can be complicated but fruitful. Here’s an overview of how to determine source of hire and how to work around its limitations: What is source of hire? Source of hire […]

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Tracking source of hire (SoH) will help you distribute your hiring resources to the most effective recruiting channels. As with every recruiting metric, measuring SoH can be complicated but fruitful. Here’s an overview of how to determine source of hire and how to work around its limitations:

What is source of hire?

Source of hire (SoH) shows what percentage of your overall hires entered your pipeline from each recruiting channel or source (e.g. job boards, referrals, direct sourcing.)

For example, imagine you’ve hired 50 people in the past six months from external sources. Data from your Applicant Tracking System (ATS) shows that 20 of them were referred (40%), 15 applied through job boards (30%), 12 were contacted through direct sourcing efforts (24%) and three came from career fairs (6%.) This distribution can be presented in a pie chart:

Companies may use this information to allocate their recruiting budget more effectively and refine their processes. At a minimum, tracking source of hire helps recruiters:

  • Direct more resources to the most valuable channels. For example, based on the previous report, referrals represent a significant percentage of hires. If you don’t have a formal referral program, it may be time to create one. Or, if you already have a program, you could justify purchasing a dedicated tool to make the process more efficient and help drive more referrals.
  • Drop or adjust consistently lagging sources. In our current example, career fairs seem to be the least fruitful source of hire. If they remain at the bottom of the distribution for a long time, experiment with other sources or rethink the way you screen candidates from career fairs.

How do companies measure SoH?

First determine what a “source” is. You could track individual sources (job board 1, job board 2 etc.) and/or their overall categories (e.g. job boards, referrals, agencies.) A broader taxonomy (like inbound, outbound and familiar) is useful to separate internal and external hiring. Also, decide whether you will only track hires or gather data on candidate sources too. Define what you will measure and measure it consistently.

To gather data:

  • Use surveys. A common method is to ask a relevant question (e.g. “How did you find out about this position?”) on job applications. Also, companies often administer a short questionnaire to new hires (through a tool like Typeform or an in-person discussion.) For best results, compare candidate data (pre-hire) to new hire data (post-hire) to spot discrepancies. Standardize the questions you ask in surveys and account for all possible channels (even print advertising.)
  • Maximize your Applicant Tracking System (ATS.) Your ATS records the source a candidate entered your pipeline from through automated tracking. Extract a report to view the distribution of candidates and hires among different sources.
  • Examine web analytics. Recruiting marketing platforms (e.g. SmashFly, Symphony Talent) can help you track candidate engagement across channels. You could also assign UTM codes to your job ads when you post them on job boards or social media. Then, use Google Analytics to track how much traffic each posting brings in.
  • Ask for data from all members of your recruiting team. Recruiters and sourcers may document the candidates they sourced, or engaged with, via social media. Hiring managers may also have recommended a source that could yield good hires for a role (e.g. a company that employs great developers.) Compile these different data points to paint a clearer picture of your sources of hire.

These methods aren’t mutually exclusive. Combine data from different methods to increase SoH’s accuracy.

Report and improve upon your hiring process

Track, share, and improve your hiring process with real-time recruiting analytics from Workable.

Try our reports

What are the limitations of SoH?

SoH is more complicated than it seems because:

  • Candidates pass through multiple sources. Sources are interdependent. The source from which candidates entered the hiring pipeline may not be the one where they initially found the job ad or even the one that persuaded them to apply. Social media networks are particularly important sources of influence that help attract candidates and get them to apply through other sources.

→ How to address this issue:

A recruitment marketing platform can give you insight into candidates’ interaction with your brand before they apply. Another idea is to complement your ATS’s reports by sending a survey to new hires. Ask various questions like:

Which source did you apply from?

How were you made aware of this job opportunity?

What most influenced your decision to consider the role?

Ask the same questions each time and cross-validate data from your collection methods for more accurate reporting.

  • Focusing on hires overlooks qualified candidates who came close to getting hired. If your screening processes are effective, the eventual hire will emerge from a group of stellar candidates. Paying attention only to the source the hire came from diminishes other sources that were equally effective in attracting good candidates.

→ How to address this issue:

Track candidate sources along with sources of hire. Break down your SoH by hiring stage. For example, look into the source of qualified candidates who advanced to a first interview and source of qualified candidates who advanced to the final round.

  • SoH may not always justify reallocation of resources. For example, referrals are often seen as the top source of hire. But, investing too much in them may negatively affect diversity. Similarly, your sourcing efforts may bring a lower percentage of hires, but these hires may be the highest quality or highest revenue-generating ones, who are well worth the investment.

→ How to address this issue:

Segment your data to distinguish what kind of candidate each source brings in. For example, you may find that your best engineers come from referrals, while your best marketing people come from job boards. Always track quality of hire and source of hire jointly. Also, connect recruiting metrics to other results (e.g. diversity) and experiment frequently with how you allocate resources.

  • SoH may encourage bias and bias influences SoH. Imagine your hiring managers have hired a few good employees through a particular external recruiter. The recruiter’s previous success may prejudice hiring teams to always turn to them. SoH will be influenced in favor of that recruiter, but your company may be missing out on talent from other sources.

→ How to address this issue:

Aim for a diverse mix of sources when opening a requisition. Invest in training to help hiring teams combat their biases and make better hiring decisions.

Collect data carefully and always pair SoH with other metrics, like quality of hire and time to fill. That way, you will be able to extract valuable insights to help you enhance your recruiting efforts.

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Average time to hire: key recruiting metrics to track https://resources.workable.com/tutorial/time-to-hire-metrics Tue, 29 Mar 2016 17:46:53 +0000 https://blog.workable.com/?p=2172 Using recruiting metrics effectively is about finding the signal in the noise. Hiring managers, business owners and recruiters need data that delivers actionable insights. The proper role of recruiting metrics is to answer useful questions about your business. While superficially similar to time to fill, time to hire starts the clock ticking once you’ve already engaged with […]

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Using recruiting metrics effectively is about finding the signal in the noise. Hiring managers, business owners and recruiters need data that delivers actionable insights.

The proper role of recruiting metrics is to answer useful questions about your business. While superficially similar to time to fill, time to hire starts the clock ticking once you’ve already engaged with the candidate, so it tells you something different about your hiring process and recruiting team.

What is time to hire?

Time to hire is the time elapsed between engaging a candidate and then accepting an offer. By tracking this metric, you can answer questions like:

  • How long does it take you to spot that you have the right candidate?
  • How fast do you move when you find the right person?
  • Where are the bottlenecks in your hiring process?

Looking for better reporting analytics? Workable’s reports will refine your recruiting process. Sign up for our 15-day free trial.

Time to hire vs. time to fill

If the main function of time to fill is to inform realistic business planning, then the time to hire metric is about tracking the speed with which good candidates move through your hiring process once they’ve already been sourced or have applied. See how quickly your hiring team are making decisions and look at time to hire for an understanding of how quickly you spot the right candidate when they arrive in your hiring pipeline.

Hiring is a complex activity with too many external factors, from the labor market, to location, to seasonality, for a simple read. But time to hire is the efficiency metric, the one that gives senior management the clearest picture of how the recruiting team is performing.

Time to hire is measured from sourcing until their offer is accepted, not when they start their position, because there are a number of complicating factors. These may include obligations to a former employer, to personal commitments that are often beyond the recruiting team’s control. It’s measured from sourced/applied to the acceptance of the offer.

Should you need additional reporting based on start dates, custom reports can be built using your raw recruiting data in Workable and can be integrated with your preferred business intelligence tool.

More: FAQs about time-to-fill and time-to-hire

What is the average time to hire?

Time to hire benchmarks from Workable
Time to hire by industry benchmarks from Workable [Updated Stats of 2018]
While they can be useful, don’t put excessive weight on benchmarks based on industry averages. Our data at Workable has shown us wide variances by role in most industries, where differences in the labor market can cause lags in closing candidates.

How to improve time to hire:

If your average time to hire is completely out of touch with industry benchmarks or other businesses in your location, here are some things you should consider for reducing time to hire:

  • Track hiring velocity. This metric shows how much time you spend in each step of your recruitment process. With this information, you’ll identify areas for improvement. For example:
    • If your sourcing is working well but candidates are getting stuck in the screening call stage it may be time to add to your recruiting team or divert resources from elsewhere.
    • If there’s a slowdown in the interview stage look at how you’re managing interview scheduling.
  • Break down the time to hire metric by job or department. If there’s an obvious lag in one team or on one role, talk to your hiring manager to find out why. Stress to them the importance of quick decision-making.
  • Invest in an Applicant Tracking System. Instead of manually calculating time to hire, opt for an ATS that tracks recruiting metrics automatically. With detailed reports in your hands,  spot quickly where your hiring process is less efficient and work on fixes. If you’re using Workable as your recruiting software, you can view time to hire reports organized per job or department, for your preferred time frames, or for the entirety of your organization. These reports are easy to share with your team and compare with industry benchmarks and will help you hire faster and better over time.
Report and improve upon your hiring process

Track, share, and improve your hiring process with real-time recruiting analytics from Workable.

Try our reports

What are the recruiting metrics that matter?

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How to measure (and improve) your offer acceptance rate https://resources.workable.com/tutorial/offer-acceptance-rate Tue, 27 Sep 2016 19:38:08 +0000 https://resources.workable.com/?p=6620 An offer acceptance rate (OAR) is the percentage of candidates who accepted a formal job offer. The OAR is measured by dividing the number of offers accepted by the number of offers extended by the company. A high offer to acceptance ratio indicates that there’s a good match between a company’s requirements and selected candidates’ […]

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An offer acceptance rate (OAR) is the percentage of candidates who accepted a formal job offer. The OAR is measured by dividing the number of offers accepted by the number of offers extended by the company. A high offer to acceptance ratio indicates that there’s a good match between a company’s requirements and selected candidates’ expectations and shows how effective their talent acquisition strategy is.

You’ve found your ideal candidate and can’t wait for them to accept your job offer. It’d be great if everyone agreed to join your team, but that doesn’t always happen.

Keeping track of your offers accepted is simple and can help companies assess their ability to entice the best candidates. It shows how effective a company’s talent acquisition strategy is.

What is the definition of offer acceptance rate?

DEFINITION
An offer acceptance rate shows the percentage of candidates who accepted a formal job offer.

Here’s the formula to calculate offer acceptance rate:

Calculate offer acceptance rate with this formula
Calculate offer acceptance rate with this formula

In this formula, you should only include final official offers to external candidates. Offers made informally or in different stages of the process don’t usually count towards this metric.

This metric has some flexibility. It’s usually calculated annually but you can also calculate it more frequently if, for example, you’ve had a busy recruiting month. Also, you could calculate job acceptance rate per recruiter, hiring manager or department.

As with every recruiting metric, numbers can be suspect. A 40 percent average offer acceptance rate shows that something is definitely wrong with your talent acquisition strategies. Hopefully, not many companies suffer from this affliction. Even an acceptance rate close to 100 percent could look odd, unless you’re Google or another prestigious company.

Generally, companies aim high with this recruiting metric. An offer acceptance rate above 90 percent can indicate that there’s a good match between a company’s requirements and selected candidates’ expectations. This high offer to acceptance ratio could be the result of good communication, reasonable and competitive offers and good candidate experience.

Accelerate the acceptance

Speed up executive sign-off and get candidate signatures faster with Workable offer letters, templates, approval workflows and built-in e-signatures.

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How to achieve high offer acceptance rates

A good way to tackle low acceptance rates (or preserve high ones) is to understand why candidates turned you down. Here are a few examples:

  • They were dissatisfied with the salary or benefits you offered
  • They received a better offer elsewhere
  • They weren’t sure about leaving their current job
  • They were just looking for leverage to negotiate a pay raise in their current job
  • They have personal restrictions that prevent them from accepting your offer (e.g. new job’s working hours would get in the way of their family responsibilities)
  • They’d have a longer commute
  • They didn’t like your company culture or senior leadership
  • They didn’t see any real challenge or opportunity in the role
  • They had a bad candidate experience

Some reasons, like personal restrictions, are outside your control. Other reasons, like company culture and leadership, aren’t just one person’s responsibility and can be difficult to fix. But, for other reasons, there are remedies.

Generally, you need to answer four questions:

1. Are my job offers competitive?

Benchmarking can help with this. By knowing your competition and their job offer acceptance rates, you can draw conclusions about whether they make better offers than you (and what these offers are). Along with competitive analysis, you can also find help in aggregated salary data from sources like Glassdoor and Payscale. (Our salary profiles also provide detailed information about salary ranges for various HR positions.)

2. Do I screen candidates correctly?

To answer this question, you may have to rethink your entire screening process. It’s important not to spend time interviewing or extending offers to candidates who aren’t really interested or available. Adding effective screening calls to your process can help. Also, it’d be a good idea to ask interview questions about how much candidates know about your company and the position they’re interviewing for. Their answers can tell you whether they’re serious about your job. You can also encourage candidates to share any concerns or questions during interviews. What they share can indicate what matters to them and whether they’re really considering working at your company.

3. Am I communicating with candidates?

Honesty will go a long way. Candidates want to know the good elements of a job offer. This makes sense; especially if candidates are looking for reasons to leave their current jobs. But, a job offer letter is often not enough to communicate important details. Recruiters and hiring managers can tell candidates what they need to know during interviews, when they’ll explain company culture, career opportunities and their company’s expectations. Communicating any negative points is also important. Candidates need to know any drawbacks to make an informed choice. If, for example, you expect people to work extensive overtime, it’s best to tell them ahead of time. If you accidentally misrepresent things, or are unclear, candidates will be less inclined to accept your job offer.

4. Do I treat candidates well?

Treating candidates well is very important. It’s key to building your employer brand. Positive candidate experience is also the first step towards persuading the best candidates to accept your job offer. If there are unnecessary delays during the process or if interviewers make mistakes, candidates will be less likely to accept an offer. Or worse, they might accept an offer because they need the job, and then they’ll likely turn into disgruntled employees.

Use complementary recruiting metrics

Here are some metrics that can be used alongside offer acceptance rates:

  • Days-to-accept: this metric indicates the average number of days it takes for candidates to accept a job offer. Usually, you could wait a couple of days for an acceptance to come. But, if a week goes by before you hear from a candidate, then you might need to rethink how clear or attractive your offer is. A possible solution: ask candidates to send their reply within a specific timeframe (four or five days is usually appropriate).
  • No-show rate: this metric indicates the percentage of candidates who accepted a job offer but didn’t show up on their first day (excluding emergency reasons). Some candidates might accept your offer before they have finished interviewing with other companies. Then, they might come across a better offer. It’s not ideal, but it happens. If your no-show rate is high, it might mean your hiring team has a problem evaluating candidates’ motivation for the job. In that case, it’d be a good idea to rethink your interview questions (Check out our latest list with the best interview questions to ask).

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Chin up, recruiters and jobseekers: Expert tips for surviving crisis https://resources.workable.com/stories-and-insights/expert-tips-to-stay-strong-amidst-crisis/ Wed, 29 Jul 2020 13:24:11 +0000 https://resources.workable.com/?p=75777 Hiring data from the technical assessment platform, Coderbyte, illustrates the dramatic drop in the number of technical interviews since February. But whatever the slope, hiring is sure to return as jobs shift to different industries. During a hiring freeze, technical recruiters can proactively position themselves and their teams by adopting more efficient remote sourcing techniques, […]

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Hiring data from the technical assessment platform, Coderbyte, illustrates the dramatic drop in the number of technical interviews since February. But whatever the slope, hiring is sure to return as jobs shift to different industries.

During a hiring freeze, technical recruiters can proactively position themselves and their teams by adopting more efficient remote sourcing techniques, interview processes, and by embracing ways to build work-from-home cultures while social distancing. For recruiters that have been furloughed or laid off, now is the time to reinvent their own habits and skills for a new economy.

We talked to six uplifting recruiting leaders from CNN, Airtable and others to understand their perspectives and recommendations on how to keep moving forward during an economic downturn and surviving crisis.

Recruiting leaders

Aleks Derikonja
Technical Recruiter, CNN
Jacob Chavarria
Lead Technical Recruiter, Formation
Victoria Day
Technical Recruiter, Airtable
Geno Miller
CEO & Cofounder, Shtudy
Bryan Menduke
Senior Technical Recruiter, Kensho Technologies
Analisse Dunne
People Operations Manager, Nulab

Increasing productivity and staying positive while WFH

“It’s always those simple things that make a whole lot of difference in your day to day. I’ve had to accept that it is OK to take a break at any point in the day or week, to go walk your dog, do a yoga class in your living room, listen to your favorite podcast or meditate. Even on some of those meeting packed days, I’ve scheduled in time for myself to make sure there is a good balance.”

– Aleks Derikonja, CNN

“I have been using the app, Focus Keeper, to make sure I give a good amount of time to work as well as when to shut off. Right now the lines are being blurred between personal and work time. That can lead to a high amount of stress. By using the app, I know when to shut off for the day and when to give myself time to take breaks.”

– Jacob Chavarria, Formation

“The best investment I’ve made is a standing desk converter and an anti-fatigue pad. They are life-changing! My time investment was moving apartments and then decluttering the space so that my ‘office’ can coexist with my workspace without being intrusive. I have a setup that’s easy to break down at the end of the day, so I just have an empty desk with a small box underneath (with my laptop, stand, keyboard/mouse, headphones, notebooks, etc). I know many of us don’t have the luxury of extra space, so being able to clean up my space helps me disconnect from work life and pivot my mind into my personal life.”

– Victoria Day, Airtable

“I’m sort of a news junkie, so I always check tech and recruitment news first thing in the morning. I also love having 1-on-1 personal interviews with real job seeking engineers. News is good to see what’s going on from a bigger picture, while 1:1 personal interviews allows us to empathize with what developers are going through emotionally. This is super important because every engineer’s journey is different, and after about 20-30 interviews, it’s usual to start noticing common themes between the interviewees. This helps us provide new scalable solutions to help them quickly.”

– Geno Miller, Shtudy

“For staying on top of engineering trends – one great way to do this is to sit in on engineering all hands meetings and different team meetings to understand what the team is doing. You will be able to learn about the different tools the team currently uses, what they may be evaluating, and the why behind it all.”

– Bryan Menduke, Kensho Technologies

Streamline your applicant tracking process

Move faster on a platform that automates the admin. From requisition to offer letter, Workable automates process and manual tasks.

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Advice for recruiters who have been laid off

“Please don’t rush into anything if you have a choice. I know several of my colleagues took at least two weeks after it happened to them to clear their heads. Try to find gaps in your resumes and take one of the many free learning courses. I know Linkedin has some great courses to help. Even spend some free time researching recruiting tools that are out there. I feel we get stuck using the same tools and do not see what has changed out there. Really start working with your network and if you don’t have a network this is a good time to start to build one. Connect with other recruiters that are in the same position to help each other.”

– Jacob Chavarria, Formation

“Go above and beyond where you can – if you’re looking for a new job, put more effort than you think you need to into preparing for interviews (for the jobs you really want)! One of the best pieces of feedback I received during my interview process was to make myself stand out for the jobs I want. For example, before an interview, research a role at the company, and come with an idea of how you engage candidates (bring a search string), how you’d sell the company and engage with the candidate from the first message until their offer is signed. Also, share the resources you have – I talk about resources I’ve created in past jobs, and even re-created them on the fly with a screen share. Answers sound similar when you’re asking the same questions again and again, and people who go outside of the box are the ones who stand out.”

– Victoria Day, Airtable

“The market is tough, but there are still firms and companies looking to hire recruitment consultants to help with hiring. Connect with anyone you can in the industry via LinkedIn or be on the lookout for virtual groups via Meetup networking!”

– Analisse Dunne, Nulab

Advice for job seekers

“Use your network, and engage with recruiters. There are so many talented applicants on the market right now, and many recruiters have told me they can’t even get through their inbound applicant pool each day before it completely fills up again overnight. Personally, I don’t know if I would have gotten an interview with Airtable if a recruiter hadn’t passed my resume along to the top of the pile. If you’re interested in a company, check out their LinkedIn and see who you know through 1st and 2nd degree connections (don’t be afraid to ask for an intro to a second degree connection!). Also, once you identify these connections, you don’t have to ask them to talk or have coffee – most times, when I’ve asked for a casual conversation about the company, I don’t get a response. If I send a quick note saying I’d really appreciate it if they could refer me, I’m significantly more likely to get a response. I’ve found that Zoom fatigue is real, and while people are mostly happy to refer you, sometimes they don’t always want to take time to talk about their work (especially outside of work hours). Basically, don’t be afraid to start the conversation by asking for a referral.”

– Victoria Day, Airtable

“There are many hiring lists for people who have been laid off or furloughed. Parachute List is a good one for all kinds of people and skill sets. I highly recommend EVERY engineer adds their resume to at least one of these, even if you haven’t been laid off yet. Here at Shtudy, we’ve created a hiring table for tech talent of color to anonymously sign up so you can receive new career opportunities – it’s a step-by-step guide on exactly what technical talent should do to survive after being laid off according to recruiters at Google, Facebook, and more. It’s super valuable for every job seeker and recruiter who cares about their career. They’ll have a significant advantage in your job search if you do.”

– Geno Miller, Shtudy

“Don’t just take any job, and brush up on skills you may have not focused on recently. When you are not working, it is easy to just jump to the first opportunity that presents itself. However, it is critical to evaluate the longer term fit of an opportunity because you don’t want to get yourself into a situation where you take a job that is not a fit and then feel stuck there because of the outside circumstances. Additionally, I would suggest technical job seekers to focus on brushing up and also learning new skills that will make them attractive to an employer. This will pay dividends not only in the short term but over the course of their career.”

– Bryan Menduke, Kensho Technologies 

“Partner with a recruitment firm who focuses on your area of expertise, there are companies still hiring! Also, reach out to internal recruiters via LinkedIn at companies whose jobs you have applied to-a message will help you stand out amongst candidates. Also, don’t be opposed to freelance; lots of companies are opening up contract and freelance roles because they can’t commit to long-term at the moment but once the pandemic is over, that could change! Last but not least, don’t fret – furlough is not forever and something will come along!”

– Analisse Dunne, Nulab

Predictions about the future of hiring

“I think the pandemic will change not only how we hire, but also how we work. Many companies have already announced that they will allow their staff to work remotely indefinitely, which I think is just the beginning of this workforce transformation in tech we’re going to see. This will have a massive impact on culture, benefits, as well as recruiting strategies. However, I think it will be less challenging to find and hire top talent since we will not be tied to a specific location with lots of competition and high price points.”

– Aleks Derikonja, CNN

“I think location won’t be as much of an issue (although I don’t think all of tech will become remote in the near-term), and I hope long-term this will bring greater diversity of thought and experience to workforces in general. I’ve always been a huge advocate of self-taught and non-traditional backgrounds when I recruit because I believe great talent can come from anywhere, so I think we’ll see co-workers from all parts of the country, all sorts of backgrounds, etc. especially with the combined forces of online boot camps and remote-friendly companies! Idealistically, hopefully this will make us more empathetic people in general, and the tech industry will truly build products with everyone in mind.”

– Victoria Day, Airtable

“I personally think that you don’t necessarily need to put someone through rounds and rounds of interviews, in person, or not, to determine if they will be a good fit. Talented candidates will shine just as much virtually as they will in the office; a lot of hiring managers are realizing that and changing the way they interview/hire because of this. It will definitely be a long-term effect.”

– Analisse Dunne, Nulab

This is a guest post from Coderbyte, who is committed to helping forward-thinking technical talent acquisition leaders make an impact. They’ve put together a COVID-19 Report & Best Practices Guide based on surveying hundreds of software developers to better understand perceptions about remote work and company culture.

The post Chin up, recruiters and jobseekers: Expert tips for surviving crisis appeared first on Recruiting Resources: How to Recruit and Hire Better.

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How to screen and interview software engineers at speed and scale https://resources.workable.com/tutorial/screen-and-interview-software-engineers-at-speed-and-scale Thu, 08 Dec 2022 16:47:32 +0000 https://resources.workable.com/?p=86817 So you have to be extra diligent when engaging with software engineering candidates as they are notoriously difficult to source. Assuming you’re able to attract a decent number of candidates per role, you still have to balance this quantity with identifying and shortlisting the most talented engineers. Otherwise, you’re likely sacrificing an average of $30,000 […]

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So you have to be extra diligent when engaging with software engineering candidates as they are notoriously difficult to source.

Assuming you’re able to attract a decent number of candidates per role, you still have to balance this quantity with identifying and shortlisting the most talented engineers. Otherwise, you’re likely sacrificing an average of $30,000 (not including compensation) for each bad engineering hire.

In this article, we’ll talk about screening and interviewing the software engineering candidates that you do get – quickly and at scale. By the end of it, you’ll be in a better position to build or improve your technical hiring process. This means:

  • Clarity – everyone is aligned on the way you screen and hire engineers.
  • Speed – faster time to hire so you avoid losing strong applicants during the hiring journey.
  • Retention – hiring the right person in the first place can improve employee retention.

To achieve these goals, we’re going to suggest a standard hiring process for you to use and tweak for your organization. We’re also going to present the dos and don’ts for screening and interviewing developers based on CodeInterview’s first-hand expertise based on more than 100,000 engineering interviews per year.

But first, why should you have a separate hiring journey just for engineers?

What’s different about hiring tech talent?

Hiring technical talent is, in many ways, similar to hiring other types of professionals.

You define a role, advertise the job post, evaluate candidates, negotiate an offer and onboard the new employee.

However, there are details in this process that need special attention.

For example, the sourcing channels you use may be developer-focused or you may have to rely on headhunting more than usual due to high demand for talent.

When it comes to screening and interviewing, you will need to take into account criteria such as the specific technologies the role requires. And then, test for them.

You will also need different evaluation tools beyond questionnaires and meetings.

With that in mind, let’s take a detailed look at the key changes you need to introduce when designing and improving your technical hiring process.

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1. Prioritize skills over experience and education

Few disciplines move as quickly as software engineering.

New technologies and frameworks emerge all the time and candidates that become complacent may fall behind, despite having many years of experience.

Moreover, the best developers are often self-taught tinkerers with little or no formal education in computer science.

So while a candidate’s professional and academic background is important, you should pay more attention to their skills and thought process demonstrated throughout the hiring journey.

2. Rely on coding tests and portfolios more than CVs

Don’t get me wrong – your screening process is still likely to start with a CV.

However, this is more of a tripwire to make sure irrelevant candidates are filtered out. For example, if you’re hiring for a Senior Ruby on Rails engineer, you should not waste time on candidates that are unfamiliar with this technology.

So in contrast to most other roles, the CV will not be an anchor point for you during further stages like an interview. Rather, it’s going to be projects the candidate has worked on and how they approached them.

Nowadays, you will typically have access to the candidate’s GitHub as a reference to previous projects. You can also send automated coding tests and discuss these during an initial interview.

While some candidates may be better at selling themselves on paper, hard coding skills can’t be faked or exaggerated. For these reasons, you should prioritize objective evaluation methods rather than resumes.

3. Send take-home projects instead of competency interviews

Take-home projects are typically longer (2-4 hour) assignments that dive deeper into a specific skill or technology required for the role.

These assignments are often paid and serve to narrow down your shortlist to just two or three candidates who make it to the final cut. As such, they are well suited as a follow-up to the initial interview.

While you can still have a competency interview, the take-home project can serve as the anchor point for this, discussing their thought process during a solution presentation.

4. Implement a solution presentation

While coding tests and take-home projects are relatively objective measurements of skill, some candidates may be able to bypass the rules by re-taking the test multiple times or getting help from a friend.

This is where a solution presentation is handy – think of it as a chance for the candidate to justify their approach. It’s also a good way to evaluate the candidate’s communication skills.

5. Hold virtual or in-person whiteboard interviews

For senior-level positions that require extensive knowledge of software architecture and design, you will often need to conduct a classic whiteboard interview.

6. Equip yourself with new tools

Hiring developers requires tools beyond online conferencing and email – particularly when hiring tech workers remotely. For example, you’ll need a coding interview tool, technical assessment software and a virtual whiteboard.

7. Adopt a new perspective for technical hires

As you can see, hiring technical talent requires changes to your hiring process and tools.

But there’s one more thing to keep in mind – the competitive landscape, especially if you’re not on the tech workers’ A-list. Because engineers are in such high demand, you need to adopt a perspective around speed and candidate experience to avoid losing candidates to competitors.

In addition, good developers are hard to find so make sure you optimize your sourcing channels and make the most of the applications that you do get from your efforts.

Standard technical hiring process to use

To present the best practices when screening and interviewing developers, we’ll suggest a sample framework you can use directly or tweak for your organization. Here’s the process:

1. Pre-screen

CV upload and a brief questionnaire to filter out candidates that don’t meet your minimum criteria. Your ATS should have the ability to filter applications based on self-selected skills.

Here’s the rationale: The CV and questionnaire are low barriers for getting candidates through the door. Engineers, probably more than anyone, don’t like lengthy hiring processes. When you reduce the barrier to apply, you create the initial commitment to complete the application.

At this stage, it’s important to develop a simple checklist to help you filter candidates faster. For example:

  • Years of experience
  • Programming languages & frameworks
  • Any big achievements
  • Salary expectations

2. Screen

Send an automated coding test to all candidates so you can objectively rank them based on skills and speed. Review the top candidates’ GitHub accounts to get a better understanding of their experience. Optional: request a short video introduction, especially for engineering management roles.

Note: Coding tests are prone to cheating (despite plagiarism detection). So don’t skip step 3 below:

3. Initial coding interview

Here’s what you should do here: prepare! Candidates are not the only ones that get assessed at this stage. You will also represent your company and creating a bad impression by not being organized or having the right questions prepared in advance can ruin the experience and compromise your hiring.

Now, on to other practical considerations:

Schedule the initial interview to talk about the candidate’s approach during the coding test as well as specific points of interest on their resume. Prepare a set of questions depending on the role so you can see the candidate code in real time.

To help you, here are some proven interview questions to ask:

  • How would you solve problem X?
  • Why did you select this specific technology/approach?
  • What kind of resources can you recommend for someone earlier in their career?

In addition to critical thought, you should notice how many clarification questions they ask (the more, the better!); are they enthusiastic when talking about a solution? Are they able to present compelling arguments?

These types of questions will typically go a longer way than theoretical questions from CS 101.

Optional: for senior roles, you can include an additional whiteboard interview.

4. Take-home project

Narrow down your candidates to the top two or three using a paid take-home project. Allow at least a week to complete so the candidate can work around their schedule.

Here are some checkpoints to help you evaluate take-home projects:

  • Does it run?
  • Can the candidate write good test cases?
  • Does the candidate clearly log changes?
  • Did the candidate use a technology/approach they know well?

5. Solution presentation

Schedule a presentation to discuss the take-home project. The idea is to get a better understanding of the candidate’s decision making and communication skills. It’s also a good idea to invite the candidate’s potential co-workers so they can meet (online or in person) before step 6 below.

6. Trial day

Invite the best candidate to work with your team for a few hours or a full day. This is the best way to see how they would fit in and gain input from their potential team. The session can be in-person or remote, depending on the role requirements. Revert to the second-best candidate if you notice any red flags during the trial.

While this may sound like a lot, it’s nothing compared to the costs of hiring a bad engineer. As long as you approach the journey with respect for their time and effort, candidates will remain engaged throughout.

Once you go through the process several times, you will streamline the steps and achieve greater speed. You can also modify the process by removing or automating certain parts so it fits your own needs.

Needless to say, junior-level hires will not have to go through as rigorous an assessment as a senior engineer or manager.

What to avoid

Now you have a starting process for hiring technical talent. But what are some things to avoid at all costs to preserve your employer brand and the candidate experience?

Little or unclear information

Overcommunication is the way to go here. There’s nothing more frustrating for a candidate than a set of unclear instructions before meeting a hiring manager that’s waiting to be impressed.

Theoretical “trick” questions

Many candidates will have years or decades of experience so introductory CS problems are likely a distant blur.

Good developers are able to find the information they need quickly and have the necessary experience and intuition for effective problem-solving. Avoid theoretical questions designed to trip candidates unless it’s crucial to the role.

Lengthy evaluation periods

Good engineers will likely get several offers when looking for a job.

This is why you need to prioritize speed and avoid lengthy hiring procedures – or risk getting outpaced by competitors.

Make sure your process is streamlined and everything is ready for new hires to begin – from standard questions to onboarding documentation and legal contracts.

Conclusion

After years of recruiting engineers and seeing how the best companies do it, this is clear:

Developers are hard to get and harder to keep.

If you want to attract the right talent and increase your chances of retaining them, I hope the advice above will prove valuable in your technical hiring process.

To summarize:

  • Create a parallel hiring process for engineers to accommodate adequate skills assessment.
  • Utilize a standard procedure that’s understood by recruiters, hiring managers, candidates and other stakeholders alike.
  • Tweak the procedure we have suggested to fit your own needs.
  • Avoid the common pitfalls when hiring engineers such as long evaluation periods and irrelevant questions.

And if there is one thing to take away from this whole article, it’s this: hiring a bad engineer is worse than not hiring at all. So make the most of your incoming applications by rigorously selecting the best and most relevant talent for your organization without compromise.

Munir Usman is the founder and CEO of CodeInterview – a technical assessment platform for software engineers. Previously, he founded and later sold development agency Pi Labs where he personally recruited 100+ software engineers to work on high-stakes projects for companies like Microsoft, P&G and Nokia.

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How to measure quality of hire https://resources.workable.com/tutorial/quality-of-hire Tue, 27 Sep 2016 17:39:57 +0000 https://resources.workable.com/?p=6558 Unsurprisingly, quality of hire is at the top of the list of useful performance KPIs. According to LinkedIn’s 2016 global trends report, it’s a priority for 40% of big companies worldwide (and 45% of small businesses). Efficiency recruiting metrics, like time to fill and time to hire, are trending up, but there are obvious reasons for why […]

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Unsurprisingly, quality of hire is at the top of the list of useful performance KPIs. According to LinkedIn’s 2016 global trends report, it’s a priority for 40% of big companies worldwide (and 45% of small businesses). Efficiency recruiting metrics, like time to fill and time to hire, are trending up, but there are obvious reasons for why quality of hire is still so important.

Quality of hire is what makes the recruiting process worthwhile. Many companies focus on building a fast and cost-effective recruiting process. But, hiring for efficiency doesn’t necessarily translate into good hires and business success.

So, what exactly is quality of hire?

DEFINITION
Quality of hire (QoH) measures the value new hires bring to a company.

In this context, ‘value’ usually means how much a new hire contributes to their company’s long term success by completing tasks, improving their work and helping others.

QoH is a difficult metric. It has a long term horizon and you can only measure it many months after you’ve made a hire. Also, reliable measurements need standardized formulas. Quality, in contrast, is often vague and subjective. In fact, most companies that LinkedIn surveyed for its recent global trends report, don’t really feel confident about the way they measure QoH:

slide-14-how-well-smbs-feel-they-measure-quality-of-hire

The best way to measure QoH is by proxy. There are quantifiable recruitment metrics that indicate quality. Let’s call those metrics ‘indicators.’

According to LinkedIn’s report, these are the three most common indicators that companies use:

  • New hire performance metrics are used by 51% of companies. They are the most popular way of measuring quality of hire. Performance metrics include any kind of measurements that indicate a new hire adds value, like meeting X sales quota, delivering Y number of product units or achieving Z customer satisfaction ratings.
  • Turnover and retention metrics are used by 48% of companies. They give an indication of whether new hires are good fits. They’re risky metrics though, because attrition might have other causes like an ineffective onboarding process or ineffective management practices.
  • Hiring manager satisfaction ratings are used by 41% of companies. They show how impressed hiring managers are with the quality of their company’s hiring process and their eventual hires.
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Some companies use other indicators like percentage of new hires who were promoted (within a certain time period) or ramp up time (the time it takes for a new hire to reach full productivity compared with the average time).

With your chosen indicators in mind, you could calculate QoH for a new hire through a formula that produces the average of a number of indicators:

quality of hire formula

For example:
QoH = (New hire performance + new hire engagement + culture fit)/3
QoH = (80% + 85% + 90%)/3
QoH = 85%

Note that, turnover and retention rates refer to the entire organization, so they aren’t used to measure individual quality of hire.

You can also measure overall QoH, through the QoH index. This index will reflect overall quality of hires within your company in the past year. It’s a good way to discover whether your general recruiting and onboarding processes work well. The following formula calculates an average. It takes into account the average QoH of all new hires and the new hire retention rate:

quality of hire formula

Retention rate can be easily calculated on its own or as a function of turnover rate:

Retention rate (%) = 100 – turnover rate

A common variation of the QoH index is:

quality of hire formula

Where:

  • PR: Average job performance of new hires (e.g. 80 out of 100 based on quantifiable targets or hiring managers’ feedback)
  • HP: percentage of new hires reaching acceptable productivity within a determined period
  • HR: retention rate after a year
  • N: number of indicators (in this case, N=3)

An example QoH index could be calculated like this:
QoH index = (PR + HP + HR)/3
QoH index = (70 + 80 + 90)/3
QoH index = 80

This indicates the average quality of all new hires in a given period (usually a year).

Note that retention and turnover rates can be deceptive. They might not indicate quality of hire, but rather the quality of workplace, manager or onboarding process.

Pre-hire quality

So far we have looked into how to measure post-hire quality of hire. It’s essential to measure this in the long term, so you can know how successful your new hires are.

But, QoH has another dimension: pre-hire quality. Pre-hire quality assessments are short-term and are meant to predict quality of hire. They are the basis of an effective interview process and reflect everything companies can do to select the best candidates. Lou Adler, author and founder of The Lou Adler Group, a consultancy firm that helps companies use performance-based hiring, says that all factors of QoH can be assessed before companies make a hire. He has developed a talent scorecard that can help companies predict QoH.

Other factors can help predict QoH too. For example, candidates who score well on tests and assessments are more likely to be successful hires. Also, optimizing recruiting metrics, like cost per hire and candidate per hire can make the process more efficient. And a more efficient process can help recruiters and hiring managers focus on quality.

Use a mix of different recruiting sources to find high-quality candidates. Download our free sourcing guide to find out how.

How to collect data

Collecting data on turnover and retention rates is relatively easy. So is quantifying concrete performance goals, like “this new hire generated X sales leads in a year.”

But, other calculations can be less transparent. For example, hiring manager satisfaction surveys aren’t normally recorded as part of everyday operations. And calculating time to full productivity (which companies can use in quality of hire calculations) can be tough. It requires companies to clearly define what ‘time to full productivity’ means and consistently keep track of new hires’ work from the beginning.

Surveys can be a good solution to gather necessary data. They come in various forms:

  • Hiring manager satisfaction surveys (focusing on the recruitment process)
  • Surveys asking managers to rate a new hire’s performance (e.g. 6- and 9-month performance surveys)
  • Employee engagement surveys for new hires
  • 360 surveys asking managers, peers and team members about a new hire’s culture fit and performance
  • Surveys asking hired or rejected candidates to give feedback on the hiring process

As expected, there’s a great deal of subjectivity in all of these surveys. But, quality is often subjective.

Use QoH to make comparisons

QoH can be useful on its own. For example, if your QoH was 65% last year and it jumped up to 90% this year, you have grounds for celebration.

But, QoH can be used to make even more useful comparisons. For example, connecting QoH with other metrics like source of hire can be good for adjusting recruiting strategies to get more return on investment (ROI) from different sources. If the hires with the highest QoH come from X job board or Y recruiting agency, you’ll be able to make a sound business case for investing more in those recruiting channels. Conversely, you could also justify a decision to stop collaborating with an agency that consistently sends you lower quality hires.

You can also use QoH to determine the strategic impact of the recruiting process. For example, you can determine whether QoH translates into increased revenue or higher overall productivity. And HR metrics like revenue per employee can help you get more granular.

Industry comparisons aren’t likely to work for this metric, though. There’s too much inconsistency in how each company measures QoH. It also wouldn’t really matter if your company had the highest QoH in your sector, if the overall quality level in the sector was low.

Start with the basics

There are a few things you should do to measure QoH effectively:

  • Decide which indicators you’ll use to measure QoH
  • Define objectives for each position and communicate them clearly to candidates and new hires, through a well-written job description
  • Build an effective onboarding process
  • Train managers to coach and motivate new hires
  • Choose, craft and administer effective surveys
  • Make a commitment to communicate metrics to your entire company

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What is topgrading interviewing? Our favorite tips https://resources.workable.com/tutorial/topgrading-interviewing Thu, 29 Apr 2021 15:49:34 +0000 https://resources.workable.com/?p=79713 When you interview job candidates, there are numerous ways to go about it. The hiring manager can screen, interview, and hire all on their own. Or, you can add topgrading interviewing to your evaluation process. Topgrading interviewing allows you a lot more insight into a candidate, and (importantly) it will enable the candidate better insight […]

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When you interview job candidates, there are numerous ways to go about it. The hiring manager can screen, interview, and hire all on their own. Or, you can add topgrading interviewing to your evaluation process.

Topgrading interviewing allows you a lot more insight into a candidate, and (importantly) it will enable the candidate better insight into the company.

Here’s what you need to know.

What is topgrading interviewing?

The term topgrading comes from a 1997 article by Bradford D. Smart and his son, Geoffrey, called Topgrading the organization. Their definition is:

“Topgrading simply means proactively seeking out and employing the most talented people available, while redeploying (internally or externally) those of lesser ability or performance. More specifically, we view topgrading as employing only A players.”

But, it’s more than just seeking A players; it’s about structuring interviews and making sure the process is rigorously targeting the right people. The Smarts talk a lot about talent rather than skill or experience, theorizing that the most talented people will bring the most value to your organization.

And to do that, it’s not just about the interview questions; it requires a well-written job description that reflects the company culture and goals and the individual job responsibilities. Without this critical information, you can’t attract the right people for the job.

Typically, when you use topgrading, the candidates face multiple interviewers to find the best people who fill these critical core competencies: Intelligence, vision, leadership, drive, resourcefulness, customer focus, hiring, team-building, track record/experience, integrity, and communication.

This all comes together as part of a 12-step process in hiring.

These twelve steps are:

  1. Measure and improve the current hiring process: You need to look at your current methods before making changes. What works and what does not?
  2. Create a job scorecard: This is a rigorous process to determine what you need for the position. You do this before you begin recruiting, so the scorecard reflects the company’s needs rather than allowing candidates to sway hiring managers with charm.
  3. Recruit candidates: Make sure you have a detailed job description.
  4. Screen candidates with work history forms: These forms include detailed questions for all candidates that include compensation history (illegal now in some states and jurisdictions), “boss ratings, reasons for leaving jobs, likes and dislikes in job, self-appraisal, and more.”
  5. Conduct telephone or video interviews: This should be an in-depth screening that lasts about 45 minutes. This narrows down your field.
  6. Do competency interviews: These focus on proficiency and behavior.
  7. Conduct a topgrading interview: Topgrading interviewing is intense and focuses on the candidate’s entire career history, with questions about every position.
  8. Provide feedback and coaching to interviewers: This helps you improve your process by giving each other feedback.
  9. Write a summary: Each interviewer writes up a summary of each candidate, used for comparing.
  10. Have the candidate arrange reference calls: Topgrading theorizes that good performers have good relationships with former bosses and will enjoy this process. You then conduct the calls and categories the candidates according to their perceived potential.
  11. Coach the new hire: The process doesn’t end on the candidate’s first day. You have to make sure to make this a good environment and an excellent place to grow.
  12. Measure hiring success annually: When you establish a baseline and regular tracking of recruitment metrics, you can identify opportunities to finetune and improve your hiring process.
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Why your company should utilize topgrading

Topgrading interviewing isn’t the best idea for every company and every position. It’s an intense process that doesn’t make sense for call center employees but makes sense for CEOs and senior vice presidents.

When you hire someone into a leadership position, you need to be absolutely sure of their skills and abilities. After all, you are entrusting your business to their decision-making skills. This can help weed through multiple candidates to find the best of the best.

However, there is a caution: you will find great candidates who aren’t willing to jump through your hoops. This is a risk you have to take when you dedicate your process to topgrading.

Example topgrading interview questions

Topgrading interviews are broken into four parts: Early influences, work history, plans and goals, and self-evaluation.

For example:

  • Early influences: “Tell me about the high school teacher who influenced you the most? How did that impact your future?”
  • Work history: “What is a problem you had to overcome in [specific position]? How did you solve it?”
  • Plans and goals: “What are your career aspirations? What do you hope to achieve in this role?”
  • Self-evaluation: “What are the things you struggle with? What are your strongest talents and skills?”

Candidates can answer none of these questions with a quick yes or no. They involve thought and require the interviewer to listen carefully.

Incorporating topgrading into your interview process

You don’t have to switch to a complete topgrading process to use some of its best aspects. Using job scorecards for all positions can help ensure that your interview process is fair and as unbiased as possible. Having multiple interviewers meet with each candidate also gives the possibility to tease out different skill sets. If the job has technical aspects, but the hiring manager isn’t a technical person, you want someone who understands those aspects to be part of the team. Otherwise, you may not get accurate answers.

As noted above, some aspects, like a compensation history, are illegal in some states and jurisdictions and should be avoided altogether, as it helps promulgate earlier discrimination problems. Look instead for growth in positions, regardless of salary.

Having candidates reach out to former bosses can make reference checks much easier, but keep in mind, just as there are bad employees, there are bad bosses. If someone has a bad relationship with a former boss, it doesn’t always mean that the candidate was the problem.

The best aspects of topgrading are careful, detailed planning, and consistent candidate evaluation. It really can help you get the people you need into the position.

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Time to fill and time to hire metrics FAQ https://resources.workable.com/tutorial/faq-time-to-fill-hire Fri, 15 Sep 2017 13:56:05 +0000 https://resources.workable.com/?p=23922 Here are frequently asked questions and answers on time to fill and time to hire to help you plan, assess and optimize your hiring timeline: What is time to fill? Time to fill is the amount of time you need to fill a position. This metric helps you plan your hiring better and also serves […]

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Here are frequently asked questions and answers on time to fill and time to hire to help you plan, assess and optimize your hiring timeline:

What is time to fill?

Time to fill is the amount of time you need to fill a position. This metric helps you plan your hiring better and also serves as a warning when your hiring process takes too long.

How do you calculate time to fill?

Time to fill represents the calendar days until your company fills a position. To count those days, first define the time period you will be measuring. For example, your starting point could be the moment:

  • A hiring manager submits a job opening for approval.
  • HR or Finance approves a job opening.
  • A recruiter advertises a job opening.

The end of your time to fill is usually the day a candidate accepts your job offer. Choose what makes the most sense for your company, but make sure that you count time to fill consistently for all positions and teams.

How do you calculate average time to fill?

Calculate your company’s average time to fill by adding all time to fill measurements for each position you filled in a given period (e.g. a year) and then divide by the number of roles. For example, if you hired for three roles, with 20, 30 and 40 days time to fill respectively, then your average time to fill is 20+30+40/3 = 30 days. This calculation should refer to the same time period.

If you have positions that are always open (e.g. for junior salespeople), don’t include them in your time to fill calculations. This is because these positions would greatly inflate your average time to fill without reflecting the efficiency of your hiring process.

What’s a good benchmark for time to fill?

The Society of Human Resource Management (SHRM) reports an average time to fill of 42 days. Workable also found benchmarks on time to fill per industry. For example, the average global time to fill in Engineering is 62 days.

Keep in mind that other companies may not calculate time to fill the same way as yours. Also, having a higher time to fill than other companies doesn’t necessarily mean that their recruiting process is more effective than yours. Track this metric internally and compare it over time.

How can we reduce time to fill?

If you want to reduce time to fill, think of using more efficient recruiting strategies. Here are a few ideas:

  • Build a candidate database. You don’t have to look for candidates from scratch every time a position opens. Your ATS already has many qualified candidates who may have made it to the final stages of a hiring process, or applied after a position was filled.
  • Source actively. Reach out to passive candidates and connect with them. Even if you don’t have an immediate opening, lay the foundation for a strong relationship so you can contact them in the future.
  • Scrutinize your time to fill. Your time to fill has many layers: time to interview, time from application to phone screen and more. Find which stage takes too long and think about how you can improve it.
  • Create an effective referral program. Offer incentives for referring candidates and send reminders of job openings to your colleagues. Send them an email with a job description and ask them to recommend qualified candidates. This process reduces the time spent on job advertising and resume screening.

What is time to hire?

Time to hire is often synonymous with time to fill. But, you can also treat them as separate metrics and gain different insights. Time to hire measures the time between the moment your eventual hire entered your pipeline (through sourcing or application) and the moment they accepted your job offer. This metric indicates how fast you spotted your best candidate and moved them across the job’s pipeline.

To calculate time to hire, imagine that the day you opened a specific position is Day 1. Then, if your best candidate accepted your job offer on Day 25, and they applied on Day 10, your time to hire is 25-10 = 15.

What’s a good benchmark for time to hire?

The moment the best candidate applies, your hiring team should be ready to identify them. Considering that the most talented people are off the market in 10 days, it’s best to aim for the shortest time to hire possible.

How can we improve time to hire?

The more efficient your hiring process is, the shorter your time to hire will be. To reduce your time to hire, start by identifying what caused it to be higher than you’d expect.

  • Break down your hiring process. Measure how much time it took to move candidates from one stage to another. That way, you can discover whether your hiring team spends too much time on a particular phase.
  • Calculate time to hire per team. If there’s one particular team that inflated your average time to hire, talk to the hiring manager to discover the cause.
  • Train hiring teams. Both recruiters and hiring managers benefit from interview training, which can help them spot the best candidates for a role more quickly.
  • Use templates. Communicate with candidates by crafting effective emails through customizing templates. This can shorten the time you spend on scheduling and answering questions and will also reduce your time to fill.
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What is “time to fill” vs. “time to hire”?

Time to fill and time to hire are often used interchangeably. But, it’s useful to separate the two metrics, as they can give you different insights. The difference between time to fill and time to hire is the point you start counting. You may start counting time to fill before a job is published. But your time to hire timeline starts when your best candidate applies or gets sourced.

So, time to fill tells you how fast your hiring process moves. Time to hire tells you how quickly you were able to identify the best candidate,  and is an indication of how effective your hiring team is.

More Recruiting Metrics FAQs:

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5 tips when scaling your hiring in a rapid-growth company https://resources.workable.com/tutorial/scaling-your-hiring-process-in-a-rapid-growth-company/ Thu, 05 Aug 2021 13:34:35 +0000 https://resources.workable.com/?p=80817 And it doesn’t matter if you are growing from 50 to 150 people or if you are at the stage where you’re adding 500 people each year. Either way, HR should be layered in the company structure so each high-growth moment will be seasoned with the proper approach to the required shifts in the hiring […]

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And it doesn’t matter if you are growing from 50 to 150 people or if you are at the stage where you’re adding 500 people each year. Either way, HR should be layered in the company structure so each high-growth moment will be seasoned with the proper approach to the required shifts in the hiring strategy.

When you plan to grow, make sure to set down some basic hiring patterns. Once you start growing – and scaling your hiring process – you can just customize and adapt. A shedload of those patterns is directly linked to HR and hiring managers’ cooperation. (In startups, hiring managers are usually executive team members, C-level representatives, and team leaders.)

It may seem clear-cut, as a lot has already been said and written about successful hiring – but it becomes a much more complicated business when it’s a high-growth environment.

Here, I want to share five simple and clear steps that can significantly impact your hiring and allow you to scale the team successfully in high-demand conditions.

1. Establish a hiring plan

The growth phase is one of the most challenging moments for your company. People and teams are at the center of this growth and, even if there is a slim chance of being accurate in estimating your hiring needs, it is uber-crucial to keep HR in the loop about them.

You need to know where your company is going, at least in the near term. Your estimate might encompass one quarter or half a year – either way, it will create a place for proper planning and taking care of the essential positions by the HR team.

This all requires a clear, well-thought-out hiring plan when scaling your hiring process. It should, ideally, include the following information:

  • the domain of the most-wanted specialists
  • specific areas of expertise within the said domain (ideally)
  • the level of knowledge and background you are looking for
  • the desired timeline of hiring (this one is all-important for HR)

Once your hiring needs are estimated and documented, the future success of your hyper-growth will have a strong foundation. Both HR and hiring managers will be on the same page with the same vision and context of the company’s needs.

This is the moment when we jump into role definitions.

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2. Define brand-new positions clearly

Once the company starts scaling rapidly, you will have less and less time. Once the hiring plan is established and you’re ready to start scaling your hiring, there comes a point when you should redefine existing positions and define new ones. By that, I mean writing down the whole package of vital information you will use in the upcoming recruitment process or adapting to future ones.

One good practice that still remains is to have a pre-prepared kick-off template to make the brand-new position definition as easy as it is possible for both the HR practitioner and hiring manager. At this point, I want to share with you a very brief kick-off template that could be extended or, in any possible way, modified accordingly to your specific needs.

You should define every position clearly and narrowly by asking more clarifying questions, not fewer. This will bring numerous assets for HR and the hiring manager. These include:

  • The kick-off meeting is the opportunity to build a common understanding between HR and the hiring manager (kick-off meeting template provided by Infermedica).
  • Two-way street communication never hurts. It will create a space for cooperative and respectful relationships.
  • Once you define the position clearly and diligently, compile the information which can be re-used for job description publishing, promoting, sourcing, or redefining the initial assumptions in a future situation.
  • The job description should be shared later on with people interviewing for the role (everyone involved in the process – including the jobseeker – will then be aware of the experience and background you are looking for).
  • Both kick-off meeting notes and job descriptions will direct HR into clear boundaries of future sourcing.

3. Refine your sourcing strategy

Let’s be honest, there is no way to hire for some roles without properly sourcing or directly messaging people who you think would be a great fit for the company.

The talent market is getting more and more competitive and, along with the rapid growth (which is no doubt very exciting), it rushes a tremendous amount of hiring. This is the moment when you should really try to dedicate time to preparing your sourcing strategy.

No matter what stage your company is in at the moment when scaling your hiring process, you should never forget that you represent the company in the eyes of the candidate. You advertise it, sell it and create a candidate experience that will be shared with other people in the market sooner or later. You are the face of the company’s employer brand during the sourcing process, and it should be planned wisely.

There are two things you should be focusing on here:

  • Reaching out to candidates who fit the job description.
  • Reaching out to candidates with the best possible message.

This is where HR and hiring manager collaboration comes into the picture. It doesn’t mean your hiring manager should jump into HR shoes and learn how to create a Boolean string in LinkedIn, nor does it mean you can tell the hiring manager what they need exactly for the role.

What might work great for pinning down the sourcing strategy is:

  • Create and share a direct message template that you are planning to use with the hiring manager (this might take some time, but the input HR might get here is gigantic)
  • Share a few ideal candidate profiles, ideally four to seven, which will ensure that both HR and the hiring manager are on the same page. It’ll also establish a good marker role for further sourcing.

4. Interview Prep Kit is a timesaver

Adam Robinson, author of The Best Team Wins: Build Your Business Through Predictive Hiring, says that 90% of companies lack a structured hiring process. I am unsure if this number reflects the current reality, but an unstructured process can be excruciating for the company.

Structuring the hiring process is an enormously broad topic, so I will focus on one of the things that might drive a better outcome and better experience (both for the candidates and the hiring team) as they pertain to scaling your hiring process.

When you are interviewing the candidate and there are numerous people involved, you should establish a structure with interview questions. I will be honest, this is very time-consuming, but only at the beginning.

The main problem we are solving here is:

  • Clarifying the areas that should be evaluated during the interview.
  • Matching questions to make this evaluation more efficient.

Preparing an all-purpose interview prep kit will benefit hiring managers during both the ongoing and future interviews. Prepared once, it could be tailored, extended, or modified to specific needs later on.

5. A scorecard might be a good idea

We can all agree that being on the same page regarding professional areas that should be evaluated is a key to the successful recruitment process.

What might escape us is that we are working with different people trained in varying approaches to interviewing. But, sometimes, this is not even the main challenge. High-growth environments can force employees to fast-track the art of recruiting, and this is where HR teams should step in with something more clear, shorter, and concrete than an interview prep kit.

Interview scorecards might be a great alternative. The list of qualifications, traits, and skills will:

  • Help you zero in on your ideal candidate characteristics.
  • Guide the hiring team through the most important areas of the person you want to hire.
  • Create a very simple and clear evaluating process (and also structure the whole hiring process).
  • Simplify the process of sharing opinions about the candidate with all interested parties.

Simply put: remember that there’s no one general hiring structure that will work for every high-growth company. Learn from companies that are or were, a while ago, exactly where you are now. Take into account their best practices, but remember to build your hiring strategy and processes based on your specific environment dependents.

We wish you the best of luck in scaling your hiring needs!

Oleksandra Chernyak is a Recruitment Manager at Infermedica, which creates AI-powered healthcare solutions that support patients and physicians in making the best clinical decisions.

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Where to post job ads — and five reasons to pay https://resources.workable.com/tutorial/where-to-post-job-ads-pay Thu, 03 Sep 2015 07:35:31 +0000 https://blog.workable.com/?p=1601 The point of creating a job listing is to get it seen, which comes down to where you post job ads and what job boards you use. Free job boards are tempting to use but only worth your while if they’re frequented by candidates qualified for your opening and relevant for your location. Paid job […]

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The point of creating a job listing is to get it seen, which comes down to where you post job ads and what job boards you use. Free job boards are tempting to use but only worth your while if they’re frequented by candidates qualified for your opening and relevant for your location.

Paid job advertising has a price tag because it has more to offer like increased visibility, a pool of qualified candidates, advanced targeting and results tracking. It’s not a “one size fits all” scenario. There’s flat fees but also pay-per-click campaigns, where you choose how much to spend and use parameters to pinpoint the perfect audience for your ad. If you’re thinking about investing in a paid job ad, here’s a range of scenarios where it is likely to be your best bet.

Pay for job ads when you are hiring for specialized or senior roles

Let’s face it, some roles are more challenging to hire for. Whether it’s engineers, developers, or senior executives, your options are often to purchase job ads or pay a recruiter (or both). Meet these tough-to-find prospects where they hang out. This often means niche job boards, especially those like Stack Overflow where technologists spend time and share job opportunities even when they’re not actively looking. You’ll end up with higher quality applicants that justify the price tag.

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Pay for job ads when competing for local talent

Targeting your audience on local job boards makes sense if you’re based in an area where there’s high competition for candidates. For this strategy, try popular city or state boards, or set up a campaign that targets candidates in your target cities or states. Some boards, such as Monster, even enable you to reach local jobseekers on Facebook and Twitter. This can really help because half of all jobseekers use social media in their job search.

Pay when you’re doing ongoing hiring

Over time, free job listings fall down the rankings of job boards and are replaced by newer free listings in the top spots. Reposting the ad on the same board won’t keep it at the top of the page. If you’re hiring for the same position for a prolonged period of time, use a paid ad to keep it ranked high on job search listings.

Pay when you have urgent hiring deadlines

If you need great candidates, quickly, there are paid job ads for that too. Posting jobs on bigger boards like LinkedIn and Indeed are great for reach. Some boards have ads specifically designed for a quick boost, such as ZipRecruiter. ZipRecruiter enables you to post to ten different job boards at once, including an email alert that goes out to 25m jobseekers. Very handy if you need a new team member in the office right away.

Pay regularly in order to control your costs

It may seem counter-intuitive but paying more can actually save you money. Instead of “post and pray” at a flat fee, you can get more for what you pay for with a pay-per-click campaign. On boards like SimplyHired, you set the bid and only pay when candidates click on your listing. Similar to Google AdWords, you use keywords such as your job title to attract high quality leads. Typically, PPC campaigns track your results. This is a great way to see what’s working and to determine how much to spend on future listings.

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How to build your first employee referral program https://resources.workable.com/tutorial/how-to-build-employee-referral-program Thu, 21 Jan 2016 14:43:33 +0000 https://blog.workable.com/?p=1834 The best thing about starting an employee referral program is that you can be confident that they work. Candidate referrals have stood the test of time as the number one hiring source. We can definitively say that you’re missing out on excellent potential hires if you’re not tapping the networks of your talented team, or not […]

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The best thing about starting an employee referral program is that you can be confident that they work. Candidate referrals have stood the test of time as the number one hiring source. We can definitively say that you’re missing out on excellent potential hires if you’re not tapping the networks of your talented team, or not making it easy for people outside your company to refer candidates.

The following step-by-step guide to creating your first referral program includes real examples from top companies, plus pages from our own referral program ideas and success stories.

See next: The Art of the Employee Referral: a complete guide

Step 1: Define your goals

If you’re doing it right, your employee referral program isn’t just about participation rates and putting capable bums on seats. You’re thinking about how the people you hire will grow along with your company and you’re considering factors like their sense of purpose and culture fit. Employee churn is expensive, so think long-term.

Hootsuite hires people who believe that social media can change the world. Virgin Hotels’ culture code encourages employees to bring their whole selves to work. Buzzfeed prioritizes diversity because they value a range of perspectives and because it allows them to recruit from the widest possible pool of talent. Pinterest was looking for both diversity and quantity and got both in spades.Once you know what you’re trying to achieve, coach others on what you’re looking for. Send an all-staff email. Put it on your careers page. Don’t be shy.

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Step 2: Streamline your process

Do what you can to make your process as effortless as possible. Boil it down so that all your referrers have to do is submit names and contact info to your hiring team. Tech tools can do your heavy lifting for you. Our friends at eFounders refer candidates by typing in a short Slack command. This creates a new referred candidate in their hiring pipeline in Workable, and also sends candidates an email with the link to the job listing.

 

We like to namecheck our hiring managers on Twitter when promoting our own open positions at Workable. It’s an easy way for candidates to learn more about who they would be working with. We also frequently use People Search, which enables our hiring team to source candidates to our talent pool from social media and popular professional networks. If used with LinkedIn, you can add a candidate’s entire work history with a few clicks.

Step 3: Incentivize, incentivize, incentivize

Hiring bonuses are nice, but they’re not the only way to tantalize people into referring qualified candidates. Our Boston neighbors Raizlabs offer a choice of three kinds of travel adventures, including dogsledding in Maine, to successful referrers. Referral rewards don’t need to be lavish, either. Consider announcing bonuses like charitable donations, gourmet foods, tickets to local events, or even a one-on-one lunch with your CEO.

Step 4: Follow up with referrers

What happens after people refer candidates to your jobs? Well, it’s always nice to thank people and acknowledge that their referral was received. LinkedIn polled their own staff, and results showed that eight out of ten employees wanted to know whether or not their referred candidate was hired. Nurture relationships with your referrers by making them feel appreciated and keeping them in the loop.

Employee referral program data

Infographic via LinkedIn

Step 5: Postmortem analysis

How did you do? What did you learn? To find out, take a dive into your analytics. For this particular initiative, look into these two quantitative metrics: your participation rate (how many people referred candidates?) and your referral to hire ratio (of these referred candidates, how many were hired?). Qualitative feedback, such as answers to questions like, “Did this process work well for you?” from referrers and referred candidates is also useful for continuously improving your referral program.

Need more reasons to get going? Referred candidates cost less to recruit, are happier at work, more likely to be hired, and perform better than non-referred candidates. All great reasons to start building your employee referral program today.

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Social media recruitment on Instagram https://resources.workable.com/tutorial/social-media-recruitment-instagram Fri, 25 Mar 2016 13:23:43 +0000 https://blog.workable.com/?p=2156 If you’re already using Instagram for marketing, you should consider using it to promote jobs and build your brand as an employer. Instagram is quickly gaining popularity as an effective social media recruitment tool. Last year it ran a close fourth to the big three channels leading social media recruiting: LinkedIn, Facebook and Twitter. For more on that, […]

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If you’re already using Instagram for marketing, you should consider using it to promote jobs and build your brand as an employer. Instagram is quickly gaining popularity as an effective social media recruitment tool. Last year it ran a close fourth to the big three channels leading social media recruiting: LinkedIn, Facebook and Twitter. For more on that, see our social recruitment FAQ.

The case for Instagram

Who’s on Instagram? 400m users, beating Twitter by a 100m. Like Snapchat, its user base skews younger: more than half of all online users aged 18 to 29 use Instagram. And it’s got a diverse set of fans; in the US it is used by 47% of African Americans and 38% of Latinos. Finally, Instagram users are more likely to be female rather than male. If your company is actively recruiting young people and diverse candidates, Instagram is a good place to find them.

Instagram, being an image sharing platform, can lift the curtain on the people, spaces and moments that make your workplace a unique and exciting place to work. Half the magic of talent attraction comes from being a desirable place to work, which is why social media recruitment on Instagram should be inseparable from employer branding.

It’s a mistake to think that Instagram is just for companies in visually appealing industries like fashion and food. Photos from the day your team did volunteer work together, won a hackathon or brought on a new hire will tell prospective candidates more about you than words ever will. Employer branding on social media is a long and patient game, so don’t be discouraged if you don’t get engagement right away. Put in the time and the candidates you’re looking for will take notice.

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Anatomy of an Instagram post

Social media recruitment on Instagram
When you know which elements to optimize, making the most out of your Instagram posts is easy. Here’s a quick primer.

Images

Smartphones take high-definition photos these days, but if you have a nice camera and want to use it, here are the maximum image sizes for Instagram:

  • Square Image: 1080px in width by 1080px in height
  • Vertical Image:  1080px in width by 1350px in height
  • Horizontal Image: 1080px in width by 566px in height

It’s worth the effort to design these images. Add your company logo and brief text that gets to the point quickly. Feel free to experiment with videos too — videos on Instagram can be up to 15 seconds long.

Links

Instagram does not support clickable links, except in user profiles. It’s a non-feature that has been historically frustrating for marketers. The workaround: You can send people to a link in the user profile, or share a short link in the caption or in the image itself.  Amtrak Careers, one of the best employer brands on Instagram, promotes specific jobs this way.

Captions

The character count limit on Instagram is 2,200 characters, but users won’t see more than the first 3 lines of text in their feeds. In most cases, shorter captions are more engaging.

Social media recruitment on Instagram

Hashtags

Just like on Twitter, Instagram hashtags are a quick way for users to search for content. It’s a good idea to use a specific hashtag for your employer brand content (see: #HootsuiteLife, #LegacyBuilders, etc). Hashtags related to hiring can also make it easier for job seekers to discover your jobs. A common tactic is to add a comment with relevant hashtags. See the example from SumoMeabove.

Have a content strategy

General Electric's employer brand on Instagram.

Who is your audience and what types of posts will resonate the most?  General Electric‘s feed is populated with stunning photos of their jet engines, wind turbines and locomotives. This is enticing content for job seekers who geek out about these products and dream of working on them. One way to figure out what content to post is to look at what your competitors are doing and see which recruitment or employer brand posts get the most engagement.

Instagram role model: NPR Interns

This NPR Instagram account is run by their interns. The content on the NPR Interns account is created by their target audience for their target audience: new journalism grads who want to break into public radio. The interns document everything from the recording studios of popular NPR shows and audio editing sessions to handwritten notes and caffeine intake. The result is a realistic preview of the sometimes mundane, sometimes thrilling aspects of the job that does not talk down to the young people they want to bring aboard.

More resources for social recruiting:

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Choosing an ATS: 5 quick tips for building a business case https://resources.workable.com/tutorial/choosing-an-ats-building-a-business-case Fri, 21 Dec 2018 13:32:24 +0000 https://resources.workable.com/?p=31961 As an operations professional, I find myself annoyed, weighed down even, by processes that can and should be automated. Those in human resources and recruiting are no exception. Hiring top talent is undisputedly critical, but as strategic business partners, your roles shouldn’t be overtaken by administrative tasks like calendar scheduling (gag). Like myself, you probably […]

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As an operations professional, I find myself annoyed, weighed down even, by processes that can and should be automated. Those in human resources and recruiting are no exception. Hiring top talent is undisputedly critical, but as strategic business partners, your roles shouldn’t be overtaken by administrative tasks like calendar scheduling (gag).

Like myself, you probably enjoy your HR role due to the positive impact your projects can have across teams. To help free your time so you can get back to what matters, like an amazing diversity initiative (three cheers for more women in tech) or cool new perks (hello, “pawternity” leave), here are five quick tips to demonstrate the value of choosing an applicant tracking system (ATS), and to know which key features of an ATS are essential to your needs. So grab your nutritious lunch, pass me a BBQ potato chip, and let’s do this together!

1. Calculate cost per hire

Choosing an ATS starts with determining your cost to hire for your most recent role and roles over the past year, and then extrapolate cost for the upcoming year.
Don’t forget to include the following:

  • Your hourly rate
  • Your teammates’ estimated rates
  • External recruiters, job board postings, and advertising campaigns

Odds are that you could justify the purchase of an ATS based on the cost of just one hire, as most companies can lose an average of $6,976 waiting to fill a role. Doesn’t sound like much? Try this: the loss in productivity per job is estimated to be $120,900.

2. Know industry benchmarks

Using your most recent hire, look at how you stack up against industry benchmarks. For example, a company in the Information Technology / Design space in the United States roughly takes 51 days to fill a role.

  • How does your time to hire compare across your geography and industry?
  • How many qualified candidates did you receive?
  • How many interviews were needed to hire?
  • Did anyone opt out of your interview process because it was too long?

Lengthy hiring cycles not only burn up vital internal resources, but also expose the risk of competitors snatching up top talent and getting a leg up in the game.

3. Know your why & how

It’s not enough to say software will save time and money. Be prepared to show how and why with explicit examples. Use your team’s pain points to determine what constitutes a meaningful business impact for you, your team, and the company.

  • Which workflows can it improve?
  • Will it automate tasks like emails?
  • Can it distill key metrics into reports?
  • Will it help you source talent and remove dependency on external recruiters?

The most compelling case you can make is showing your boss how choosing an ATS will help the company’s bottom line. Example: “Automating scheduling will save me four hours per week of work, allowing me to select a new health insurance more quickly.”

Discover the best ATSs

What makes a good applicant tracking system, anyway? Scope out the top ATS features and compare companies.

Compare ATSs

4. Skim review sites

This is a great way to see what real users think. Capterra, Trustpilot, and G2Growd are all solid places to start. While researching, consider:

  • How are the vendor’s top features reviewed?
  • Do they function as intended?
  • What do users say about the support teams?
  • What is the implementation really like?
  • Does their pricing hold year over year or are there hidden fees?

A vendor you initially weren’t keen on could have rave reviews putting them back on the shortlist. In many evaluations, a tool that I was prepared to rule out was brought back into the mix after further online research.

5. Poll your network

Working in the ATS space, I’ve noticed the strong relationships HR professionals cultivate naturally. This network is your most powerful evaluation tool. Don’t be afraid to ask friends which software they’ve found success with. Like the review sites, push for details on:

  • Features
  • Workflow effectiveness
  • Support responsiveness
  • Implementation

Odds are someone’s recently evaluated a system or better yet, has used it, and can share juicy, unfiltered feedback.

If you’ve completed those five steps, congratulations! You can show your manager how choosing an ATS can boost hiring efficiency and enable you to focus on strategic projects. The “trick” comes down to showing real value through the five above tips.

Interested in how Workable can help your team? Give us a call at +44 203 826 8149 if you’re in Europe, and 857-990-9675 if you’re in the United States or rest of world.

Bonus Tip

Need to know more about what questions to ask when buying an ATS? You want to have a solid RFP to send out to ATS vendors – we have a template for that very purpose.
If you want to take your work a step further and build a compelling business case, here’s how I do it on a weekly (yes, weekly) basis.

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How to create an engaging LinkedIn company page https://resources.workable.com/tutorial/create-linkedin-company-page Thu, 14 Apr 2016 12:11:06 +0000 https://blog.workable.com/?p=2207 Even if you’re not on any other social networks, LinkedIn is a must for ambitious companies. There are three compelling reasons to set up your LinkedIn Company Page. Firstly, your competitors are already using it to build their brand, drive sales, and attract candidates. Secondly, it makes your business findable to the people using the […]

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Even if you’re not on any other social networks, LinkedIn is a must for ambitious companies. There are three compelling reasons to set up your LinkedIn Company Page. Firstly, your competitors are already using it to build their brand, drive sales, and attract candidates. Secondly, it makes your business findable to the people using the world’s largest online professional network. Thirdly, it doesn’t cost you anything. Unless you’re using LinkedIn’s paid features, having a company page is free for all users.

You’re just a few steps away from having a LinkedIn page that delivers results. Read on for LinkedIn company page best practices, including how to personalize your company page, how to promote specific products and services, and prime your page for lots of content sharing and commenting.

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Personalizing Your LinkedIn Company Page

Your Company Page is the LinkedIn version of your website’s homepage. Remember that the audience that visits this page is quite broad and arrives on it for different reasons: to learn about jobs, to research products, or to network with your team members. Set it up so that people can find you and so that you have something interesting for waiting for them when they do.

Custom URL: When you set up your new Company Page, you’ll notice that you’ve been assigned a default URL ending in a string of numbers. As soon as possible, change that link to your company name or something as close as possible to it. This makes it easier for people to find your company and more memorable for you and your page visitors.

Related: Everything HR managers and recruiters need to know to build an effective careers page

Banner image: So, what is it that you actually do? Use a striking banner image (dimensions 646 x 220 pixels) to answer that question and reinforce your identity as a company. Below, the eyeglasses retailer Warby Parker has opted for a glamor shot of one of their frames. charity:water, a nonprofit organization, uses an image that’s consistent with their mission.

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Company Description: What do you want this section to accomplish?  Younger companies may want to keep an educational description of their product or service on this page. More established businesses with aggressive hiring goals may want to focus on things like the company’s vision and culture. The LinkedIn company page example from Etsy below acknowledges everyone who contributes to the company’s success: artisans, shoppers, manufacturers, and employees. Don’t forget that page visitors may be reading this on their mobile device. Keep it short and write text that’s easy to skim read.

Screen Shot 2016-04-07 at 5.32.26 PM

Company Specialties: Keywords are your friend. Adding “company specialties” enables people to find you when they search for terms that are relevant to your company. Consider this the LinkedIn version of SEO. MullenLowe, a creative agency with digital marketing expertise, would know. Here’s what they have on their page.

Screen Shot 2016-04-07 at 5.39.29 PM

Setting up Showcase Pages

LinkedIn created Showcase Pages to enable companies to share more personalized content with target audiences. This is how Facebook uses Showcase Pages to segment their followers: 1) Facebook for Business, 2) Facebook for Developers, 3) Facebook for Publishers. Adobe has a similar strategy. Here’s the Showcase Page for Adobe Creative Cloud. Do you use personas in marketing? Think of each page as a way to engage each buyer or audience persona. Or, a way to promote specific products and services.

Adobe Creative Cloud LinkedIn showcase page

Visitors can navigate to your showcase pages from your company page. When you click on the icon to land on these pages, you’ll see that each page has its own group of followers and a distinct URL (which you create, similar to your company page). To create a showcase page, click edit on the drop-down menu and select “Create a Showcase Page.” The rest of the process is similar to setting up your company page.

Creating a LinkedIn Showcase Page

How to create a careers page on LinkedIn

Target LinkedIn Careers Page

If you’re always hiring and need a more human, more personalized way to promote your jobs and career-related content, consider setting up a LinkedIn Careers Page. Use your LinkedIn Careers Page to paint a vivid picture of what it’s like to work with you through your company vision and mission, job ads, employee spotlights, employee reviews, and rich media such as videos and slideshows.This small business product is a powerful paid option for teams who want to maximize a lean recruitment budget. Through LinkedIn Careers Pages you can deliver content to target audiences based on location, job title, industry, and more. Note that LinkedIn offers lots of job posting options besides Careers Page. We’ve written a quick guide to help you select which job posting option is best for you.

Jumpstarting engagement

Your LinkedIn page will give you the most value if it’s actively maintained. Here’s a few tips for getting people to engage early and often with your content.

Your administrator: Candidates these days are more attracted to companies with a well-maintained employer brand. Find someone to be your regular LinkedIn company page administrator and have a regular posting schedule.

Your content and posting schedule: Twice a day may sound intimidating, but it’s doable even without a big content team. If you’re not blogging, product updates, team outings, press coverage and any awards or honors are all great content. Pair these with an image or a question for even more engagement. For both company pages and showcase pages, you have the option of buying sponsored updates to boost engagement.

Your team: If they haven’t done so already (early-stage startups, we see you), ask your team to list your company as their employer on LinkedIn. That way, they can easily share jobs, blog posts, news, and more to their own networks. Any engagement with your page, such as “likes” and comments, will also appear on their contacts feeds.

Happy sharing.

By the way, if you’re looking for a more detailed primer on what’s happening in social recruitment—without the hype—check out our 2016 forecast.

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What is time to fill? KPIs for recruiters https://resources.workable.com/tutorial/recruiting-kpis Thu, 24 Mar 2016 10:23:53 +0000 https://blog.workable.com/?p=2119 Applicant tracking systems provide an abundance of data to look at, but what metrics should you be tracking? Each business has different needs, but one of the most common and important recruiting KPIs is the average time to fill. What is time to fill? The definition of time to fill is the number of days between the […]

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Applicant tracking systems provide an abundance of data to look at, but what metrics should you be tracking? Each business has different needs, but one of the most common and important recruiting KPIs is the average time to fill.

What is time to fill?

The definition of time to fill is the number of days between the publication of a job and getting an offer accepted.

Time to fill can be:

  • A critical metric to inform more accurate planning
  • An indicator that your job advertising isn’t working
  • An early warning that you’re not sourcing fast enough

Firstly, time to fill should never be confused with time to hire which tracks the time elapsed between a successful candidate’s first contact (whether they apply or whether you source them) to their eventual hire. This might seem like a small difference; it’s not. One metric is a reality check for how long the whole process is taking, the other tells you how fast you move once you’ve found the right candidate.

Report and improve upon your hiring process

Track, share, and improve your hiring process with real-time recruiting analytics from Workable.

Try our reports

What’s the value of measuring time to fill?

Time to fill metrics should:

  • Be informed by your company growth and hiring needs
  • Impact your time and recruitment budget

The main function of time to fill is to inform realistic business planning. Far too often, ambitious companies run into problems by underestimating the time it will take to complete the entire hiring process from opening a job vacancy right through to getting an offer accepted. This underestimation can throw off growth plans and slow companies down. At Workable, we need to grow our customer success team in concert with our customer base. Just as we focus on getting accurate growth forecasts for our business, we need to an accurate read on the average time to fill a position. Company growth should inform time to fill.

“Since we forecast our revenue growth, which correlates with the growth in demand for support, we need to be proactive in hiring,” says Workable’s VP Operations, Thanos Markousis. “This lets us get started in time to have the new person in place and fully trained by the time the customer support load outpaces the existing team.”

What’s the average time to fill a position by country?

The temptation with any benchmark is to optimize against it. But this can be a mistake. Most employers would like to see their average time to fill trending downwards but hiring is complex, and optimizing against a complex metric can be damaging.

The DHI-DFH Vacancy Duration Measure, a time to fill measure for the whole U.S. labor market, hit a record high of 29 days in January 2016. This figure has been climbing since the financial crisis peaked and reflects falling unemployment and a tightening labor market. This is not a context you can necessarily beat. In other words, you may not be able to lower this number but you can learn to budget time more effectively in planning your hiring.

Similarly, putting excessive weight on time to fill metrics by industry can be misleading. To verify this, we looked at Workable data on several key industries. In the graphs below, you can see the variances in time to fill between different roles in each industry:

Data Science

Average time to fill data science positions

While the industry average time to fill for data science positions was 62 days, some roles had lower numbers, like data scientist with 60 days. Meanwhile, hiring a senior data scientist was taking 70.5 days on average.

Customer Experience and Customer Success

Average time to fill customer experience positions
Average time to fill customer experience positions

A customer experience specialist job took on average 32.5 days to fill (less than the industry average of 40 days), whereas hiring a customer experience manager was taking 55.5 days. We can see similar variances in the field of customer success:

Average time to fill customer success positions

Marketing

In the marketing industry, we can see the wide variance between junior and senior roles. While hiring a marketing assistant took an average of 35 days, much lower than the average, hiring a marketing manager was taking 55 days.

Average time to fill marketing positions

More: FAQs about time-to-fill and time-to-hire

How to improve your time to fill

If your time to fill is trending upwards or appears completely out of synch with industry peers and local competitors here are some concrete steps you can take now:

  • Break the metric down by department. This will help you see where the slowdown is happening. This may be due to external factors like a poor supply of java developers skewing the overall picture
  • Remove any constantly open positions you have from your overall average. If you’re always hiring for sales reps and leave the position open, then the numbers for this job will adversely affect your time-to-fill.
  • Look at how many qualified applicants you’re receiving. If too few of your applicants are making it from sourced and applied through to a first screening call, you may need to revisit your sourcing and advertising strategies.

Recruitment KPIs that matter:

Use the right recruitment KPIs to get more signal and less noise. Read our recruiting metrics FAQ.

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Qualified job candidates per hire: recruiting metrics that matter https://resources.workable.com/tutorial/qualified-candidates-recruiting-metrics Wed, 06 Apr 2016 13:47:51 +0000 https://blog.workable.com/?p=2197 How and what we need to measure in recruiting remains an active discussion. While there is plenty of data on offer from key recruitment metrics, interpreting that data in a way that will improve your hiring process is complicated. Take an in-depth look at these key performance indicators (KPIs) that are worth tracking in recruiting. What’s […]

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How and what we need to measure in recruiting remains an active discussion. While there is plenty of data on offer from key recruitment metrics, interpreting that data in a way that will improve your hiring process is complicated. Take an in-depth look at these key performance indicators (KPIs) that are worth tracking in recruiting.

What’s the definition of qualified candidates per hire?

The number of candidates who make it past the first stage of your hiring process

This is one of the best recruiting metrics because it that tracks your overall recruitment marketing. This relatively simple number tells you how many of the candidates you sourced, or who applied for your job, are worth an initial conversation. In Workable’s default hiring pipeline (which our customers customize to their own preferred stages) this means a candidate who was moved from “sourced” or “applied” to the “promising” or “call” stage.

For this to happen a member of the hiring team has to have checked the candidate’s profile, which includes their resume, answers to questions on an application form, as well as publicly available social and professional profiles, and decided they were worth talking to or having other team members evaluate.

In sales terms, the qualified candidate is equivalent to the qualified lead.

Qualified candidates per hire is a spot check on the health of your sourcing and advertising strategies, as well as the effectiveness of your employer brand. If there’s something amiss in one of these three it will quickly turn up in the qualified candidates per hire metric.

Benchmarking qualified candidates per hire

Qualified per hire (job function) US average UK & Ireland Rest of Europe Rest of world
Customer Service 24 23 17 20
Engineering 40 26 29 49
Healthcare 15 14 7 15
Human Resources 63 50 30 42
Information Technology 40 28 32 41
Marketing 53 39 40 46
Product Management 55 46 40 56
Sales 35 32 32 25
Other 26 25 28 26

How to benchmark your recruiting metrics

Just as there is a wide variance between industry and area be aware of the variance between different jobs in the same industry. Benchmarks should be used as a starting point to ask useful questions about your hiring process, not as an absolute measure of what is a complex process.

Nonetheless, if your numbers are completely out of touch with industry benchmarks or other businesses in your location, here are some things you should consider to improve your qualified candidates per hire:

  • The first step is to delve into your job advertising. Cross reference your Qualified candidates per hire with a candidate source report. If you’re using paid job boards, check which ones are bringing you qualified candidates. Double down on the sources that are working for you. Cut your spend on those that aren’t. If you’re using free job posting sites, it may be time to increase visibility using a premium job board.
  • Revisit your sourcing strategy. Does your recruiting team (or whoever is doing the recruiting for you) properly understand the role you’re hiring for? Could you do a better job of describing the role? If you’re not sourcing enough candidates, is is time to add to your recruiting team?
  • If you’re not getting enough qualified candidates, your job descriptions could also be at fault. Make sure you’re writing about the job in a way that will appeal to the kind of people you’re looking for.
  • Review your recruiting budget to ensure that you’re spending in the most effective recruiting channels.

The top recruiting KPIs

The recruiting metrics that matter:

Report and improve upon your hiring process

Track, share, and improve your hiring process with real-time recruiting analytics from Workable.

Try our reports

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6 ways to make your hiring process more efficient: Experts share their tips https://resources.workable.com/tutorial/6-ways-to-make-your-hiring-process-more-efficient Fri, 20 May 2022 15:12:44 +0000 https://resources.workable.com/?p=85100 We’ve seen it on Reddit and everywhere else – it’s a candidate-driven market now, and employers need to ensure their hiring process is as efficient as possible if they want to stay ahead of the curve and attract top candidates to their open roles. Hiring efficiency is crucial – and recruiters and hiring teams are […]

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We’ve seen it on Reddit and everywhere else – it’s a candidate-driven market now, and employers need to ensure their hiring process is as efficient as possible if they want to stay ahead of the curve and attract top candidates to their open roles. Hiring efficiency is crucial – and recruiters and hiring teams are looking for solutions.

So, we partnered with AI-fueled background check software Checkr for a webinar to talk about ways in which you can make your hiring process more efficient.

More than 930 people signed up for the event, titled, aptly, 6 Ways to Make Your Hiring Process More Efficient. The event took place on Thursday, May 12.

Panelists included:

ZeShaan Shamsi, Partner at the People Collective, was scheduled to speak on behalf of People Collective co-founder Matt Bradburn, but was unable to attend.

A video of the hour-long chat is below – if you want just the digestible highlights, read on to learn the key takeaways on how to make your hiring process more efficient:

Table of Contents

  1. How do you prioritize when hiring for multiple roles?
  2. How do you make your job descriptions match reality?
  3. How do you make the most of each interview?
  4. How do you shorten feedback loops?
  5. How do you keep candidates engaged?
  6. How do you prevent delays in background screenings?

1. How do you prioritize when hiring for multiple roles?

Most companies hire for more than one role at a time – a quick glance at Glassdoor or LinkedIn proves that. But when you’re an SMB and you have just the one recruiter – or even just a single HR practitioner – in your entire company, you need to prioritize your job openings.

Emily was quick to the point: it’s about what’s most important for the business at that point in time – and she meets regularly with her executives to determine that.

“I think there’s always a fight for the prioritization across leaders, and the way I start with it is: ‘What is going to get the business farther?’” she says. “What do we really need right now as engineers, as sales folks? What is going to help us move farther faster?”

“I think there’s always a fight for the prioritization across leaders, and the way I start with it is: ‘What is going to get the business farther?’”

She cites an example from Red Canary where there’s currently a big push to hire more software engineers.

“How do I potentially deprioritize and have some of those conversations with leaders – so that my recruiters can stay focused on what is the true need with the software engineers, and make sure that we’re dedicating enough recruiter screening time and sourcing time to get those candidates in the pipeline?”

Scott talks about the annual operating plan or AOP which is in place at most organizations – and how that’s a major factor in prioritizing which roles to fill. Details such as investments for an upcoming period can dictate priority.

“If you are looking to make big investments in, let’s say product-led growth, then certainly you’re going to have to invest in engineers and folks that are building product. If you’d like to expand into new markets, you’re going to have to look at the go-to market team and understand, okay, there’s sales, there’s marketing, there’s customer success. What are the investments that we need to make in order to get to the outcomes that we plan for in that AOP?”

Much like the hiring plan, the AOP serves as a prime directive – and a tangible one, too, Scott says.

“It’s a physical planning document that everybody should be using as the North Star. And as a result of that, it’s a more objective way to have a conversation with leaders within the organization that all want their reqs prioritized. And of course, then you want to revisit that plan on a regular basis as it changes.”

2. How do you make your job descriptions match reality?

In the above-linked Reddit article, the lack of symmetry between job descriptions and the actual job is a major gripe among candidates.

With that, Scott emphasizes the importance of clearly describing what you’re looking for in your ideal candidate because simply asking for an A player or a rock star doesn’t tangibly nail what you’re looking for.

“Of course,” he emphasizes, “everyone wants an A player.”

Instead, be clear and deliberate in your job descriptions.

“What are the basic tenets of what you have to have experientially in order to deliver on the role?” Scott asks. “Make sure that those are front and center, and that you’re not necessarily laundry listing every single thing that you need.”

Also, consider what qualifications you really need.

“Chances are you don’t need a PhD for most jobs. So if you list it there, that can be a little intimidating and perhaps keep people away from that role.”

Emily agrees.

“I always encourage my recruiters to look at the position description and probe on some of those pieces in the intake meeting as well. So if you know, it’s often [that] you can get an outdated position description or maybe the requirements are not as stringent as they initially were.”

And at Emily’s company, the emphasis is on skills rather than background.

Salary is another component – and being based out of Colorado, Emily’s company is directly impacted by the recent salary transparency law. This requires companies in Colorado to post salary ranges within the job description – and that’s something she welcomes.

“I have loved that because it’s been an incredible opportunity to be transparent up front and also allow candidates to self-select in, or self-select out based on that and have very transparent conversations right off the bat around compensation and motivation as well.”

Scott, meanwhile, warns against over-templatizing job descriptions – especially in rapidly updating times.

“Boilerplates can be really dangerous in particular as the business changes. So you start out with this framework that maybe worked, I don’t know, 24 months ago. And then all of a sudden you have all these new roles and you put this framework out there and it doesn’t really match what you’re doing in 2022.

“If you’re using that 2019 boilerplate, it’s time to revisit it and stop trying to copy and paste and put a little bit more legwork in making sure that the roles that you have not only reflect what you’re looking for, but also sound exciting based on real world scenarios in 2022.”

“If you’re using that 2019 boilerplate, it’s time to revisit it and stop trying to copy and paste and put a little bit more legwork in making sure that the roles that you have not only reflect what you’re looking for, but also sound exciting based on real world scenarios in 2022.”

3. How do you make the most of each interview?

In what moderator Damien calls a “candidate playland”, it’s crucial that the time to fill a job quickly but at the same time being comprehensive.

This means it’s important to get as much out of every interaction you have with a candidate. So we asked the panelists – how do you do that?

Emily stresses the importance of prep work to identify what’s needed from those interviews – including identifying skill sets and other elements to support a hiring decision.

“Align with the hiring manager on what those needs are, the information that they really need, to feel comfortable moving forward with the candidate so that we’re not wasting anyone’s time.”

“Align with the hiring manager on what those needs are, the information that they really need, to feel comfortable moving forward with the candidate so that we’re not wasting anyone’s time.”

And it’s also important to be respectful of the candidate’s time and futureproof any potential issues – Emily cites a rhetorical example of getting to the fourth interview in the process only for the candidate or employer to learn that they’re not a great match or they don’t have the right skill set.

“How do we fix that a little bit further upstream?” she asks.

Scott doubles down on that message.

“How do you get to where you need to be, having the fewest steps possible, with the most efficiency possible?” he says, adding it does become difficult when bringing C-level employees or VPs in for the executive interview especially when hiring at scale. When there are a few jobs to be filled or a number of candidates who make it to that executive interview stage, that can clog up that executive’s calendar and this ultimately bottlenecks the entire process.

“In today’s market, I don’t even think that makes sense. There has to be a way of doing more with less, and that’s getting the right people involved in the process to evaluate the skills that are important for that particular role.”

This is crucial for the candidate experience and decision as well.

“We’ve all probably been there in some way, shape or form where there’s two companies you may be interviewing with. And in the end, you end up going with a company that out-executes the other one, because they were quicker about it,” he says. “Not necessarily because they were better.”

4. How do you shorten feedback loops?

Likewise, endless feedback and communication can slow down the recruitment process. So, how do you shorten those feedback loops between recruiting, hiring managers and cross-functional stakeholders?

Scott emphasizes the importance of having a quick sync right after an interview – especially when doing numerous interviews in a short time.

“Number one, you want the freshness of that feedback to be correct. Otherwise you’re going to get very generic and unhelpful feedback. Number two is if you kind of rally everybody together, you’re going to get a pretty good consensus pretty quickly.”

Tech is a huge boon here as well, especially for those who can’t participate in these quick syncs.

“There’s a way to reach out to the interview and say, ‘You just had the interview. Put your feedback in here. Please attend this meeting.’ And if all of that can be managed within a technology ecosystem, I think you are increasing your likelihood of success.”

“There’s a way to reach out to the interview and say, ‘You just had the interview. Put your feedback in here. Please attend this meeting.’ And if all of that can be managed within a technology ecosystem, I think you are increasing your likelihood of success.”

The other important benefit is that you can circle back to the candidate quickly.

“At the end of the day, you want to make sure that that feedback is shared, good, bad, indifferent in some way, shape or form. And I think that quick feedback loop, the very quick sync and then having technology to fill in the gaps is the right way to go.”

Emily has other strategies in place at Red Canary – including a kickoff meeting to set expectations on collecting feedback and when.

“Just defining those SLAs up front, I think also getting the buy-in of how important their feedback is and why they’re a part of the interview panel so that they feel like they are an important part of the process.”

And then, after that, establish a recurring sync for the hiring team.

“[It’s] having that weekly cadence to connect with the hiring managers. So if they’re having one offs, we’re collecting that information and understanding when the debriefs will be so setting those up, scheduling them ahead of time so that there is if schedules change and things happen as they always do, you at least have that defined time to connect with everyone to gather that feedback pretty quickly.”

5. How do you keep candidates engaged?

Of course, there are breakdowns in the process and there are inevitable delays – which means the candidate is potentially left hanging. You don’t want that happening, but if you do, how do you keep those important candidates engaged between stages in the hiring process?

It’s all about setting expectations from the get-go, says Emily.

“You can’t always define the timeline in which things will happen, but you can say, ‘Hey, here’s what the process looks like today. And so they know how many interviews there will be and, and they can start to plan throughout that process.”

“You can’t always define the timeline in which things will happen, but you can say, ‘Hey, here’s what the process looks like today. And so they know how many interviews there will be and, and they can start to plan throughout that process.”

Regular email or text updates throughout are important as well – even if it’s not a direct update about the candidate’s status in the process, says Emily. It’s about keeping candidates engaged with the brand.

Again, proactivity is important – including reaching out to the candidate before the final interview for a quick connect.

“If there are any outstanding questions, concerns, or things that have come up, they feel incredibly prepped going into that final meeting to succeed.”

Scott agrees, and points to technology as a huge differentiator especially since it’s difficult to maintain connections with each and every candidate in the funnel.

“[It’s] to have some type of capability to reach out to the candidates, keep a pulse on the candidate and then have some form of AI wrapped around those techs, where there can be some interactivity without necessarily having to have a recruiter engaged.”

“Because without that communication, there’s going to be a lack of transparency. And without transparency in the funnel, there’s going to be candidate fallout.”

And it doesn’t matter where a candidate is in the funnel – or even whether they’re ultimately hired or not, Scott adds.

“If you keep that pulse with a candidate, there’s going to come a time, your company’s scaling [and] you might need their skill set. So the more communication, the better.”

Emily points out the importance of letting candidates know that you’re available at any time.

“It is a two-way street. Just because I’m not reaching out, please don’t take that as a lack of interest or a lack of excitement about your background. … I think that’s helped me be successful because it truly enables the candidate to reach out.”

The consequence of not keeping in touch is pretty significant, Scott notes.

“This is just the concept of ghosting. Employers ghost candidates, and candidates ghost employers, and it’s extraordinarily frustrating. So whatever you can do to provide that feedback and transparency, you should do [it].”

“Employers ghost candidates, and candidates ghost employers, and it’s extraordinarily frustrating. So whatever you can do to provide that feedback and transparency, you should do [it].”

6. How do you prevent delays in background screenings?

Background checks have long been a standard element in the recruitment process and are usually intended to check a jobseeker’s criminal record, educational background, employment history, and other areas before extending a job offer. There are times when it can unnecessarily delay a job offer – and lead to anxiety on the part of a candidate.

So, a speedy background check process is crucial. As a representative of a company that conducts background checks as a service, Scott knows more than most.

“It’s a very scary process for a candidate who is looking for a position to pay their bills and live their life. With all of that in mind, you want to have the ability to properly set the candidate’s expectations on what a background check is.”

A speedy background check is crucial, he adds.

“I assure you if it takes, you know, five, 10, however many days, that candidate is going to be in several other hiring funnels – and they’re going to get hired by the time that background check [comes] back, because so many organizations are looking to hire quickly.”

“I assure you if it takes, you know, five, 10, however many days, that candidate is going to be in several other hiring funnels – and they’re going to get hired by the time that background check [comes] back, because so many organizations are looking to hire quickly.”

He notes that Checkr offers a modern AI-supported background check process – including the ability to predict when a background check is scheduled to come back to the employer. That’s a huge benefit in setting expectations.

Scott also urges employers to consider how important it needs to be to check someone’s background.

“If [a candidate’s record is] not relevant to the job, filter it out because the benefit for the business is that you open your candidate pool because one in three Americans has a criminal record. […] There’s your hiring shortage right there.

Emily agrees on the overly stringent emphasis on background checks. Still, if you do need to carry out checks, it’s important to choose the service wisely – because you don’t want any avoidable delays in the process.

Plus, you’re evaluating a person who is juggling other priorities – including their current job, where they need clarity on whether or not they can give their notice.

“If you do have delays because what was expected or needed upfront, [and] wasn’t communicated appropriately, then the candidate has given their notice and now you’re stuck feeling like you might need to compensate them for a week or two that they’re not working because you’re simply waiting on their background check and they’re like, ‘Hey, I’m losing money now. Like I’ve given my notice. I’m done. This is not my fault.’”

Again, she’s grateful for Scott’s company.

“Thankfully, we have a great partnership with Checkr. We’ve not had any challenges with turning those [background checks] around really quickly and have the appropriate level of monitoring.”

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The best places to post your job openings https://resources.workable.com/tutorial/best-places-post-jobs Mon, 04 May 2015 09:21:17 +0000 https://blog.workable.com/?p=1533 You’ve got a job description that’s compelling, spell-checked and good to go. You could post it on every job board there is (bad idea) or you could save time and money with a little recruiting homework. Create an approach that gets your job seen and drives your intended response. Here’s our advice for crafting a […]

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You’ve got a job description that’s compelling, spell-checked and good to go. You could post it on every job board there is (bad idea) or you could save time and money with a little recruiting homework. Create an approach that gets your job seen and drives your intended response.

Here’s our advice for crafting a great job posting and getting it on the right job boards:

How do I start posting my jobs online?

  • Find out where the rest of your industry (in your country or city) posts jobs.
  • Measure the performance of recent listings. Which job boards did you use? How many candidates did you get? Did you get enough candidates? Did you get too many? Find out which metrics you should be tracking with our Recruitment Metrics FAQ.
  • Determine your recruiting budget if you want to post your jobs for free or if you’re willing to pay for a premium posting.
  • Find out where the audience you want to reach hangs out online. What social networks are they using? You can target your candidates during their leisure activity by posting a job on Facebook, Twitter, or even Reddit.
Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

The best places to post jobs online:

Job boards for all industries:

  1. LinkedIn is a triumvirate of professional social network, headhunting tool and job board. With 300m members, LinkedIn boasts the biggest potential candidate pool. On LinkedIn, you can search for profiles, post jobs and message candidates directly.
  1. Indeed is a global job board leader with 4m positions posted directly to Indeed.com. It’s also a job search engine that takes job seekers’ input (such as skills and location) and aggregates all the jobs that match. Use this site to search for resumes, post jobs, and run pay-per-click job advertising campaigns that put your job at the top of your candidates’ search results.
  1. Craigslist is a classifieds site and not a traditional job board. You’ve probably used it to search for apartments or buy secondhand furniture. Don’t discount the oddball. Quirkiness and poor user interface aside, it beats everyone on inbound traffic and is one of the best place to advertise job openings.
  1. Monster is a venerable old job board that continues to expand worldwide. It’s pricey in some countries (unless you post through Workable), has a lot of traffic, and hosts tons of resumes and free content.
  1. CareerBuilder operates in the US, Europe, Canada and Asia. They get 24m visitors a month and power more than 90 percent of Fortune 1000 company job boards.
  1. SimplyHired, like Indeed, is a job search engine at its core. It is a highly-targeted pay per click job board that gets around 30m unique visitors a month.
  1. StepStone is one of the most successful job boards in Europe, especially since they partnered with TotalJobs (UK).
  1. Beyond will automatically distribute your job listings to niche sites and talent communities based on specific criteria. What’s in it for you? Targeted exposure and more relevant job applications.

RelatedHow to write the best job description ever

Tech job boards:

  1. Stack Overflow Careers is the official careers platform of Stack Overflow and is used by 25m developers and technologists every month. Recruiters love this job board for the reliably high-quality of the applicant pool.
  1. Dice is an industry leader as far as tech job boards go. When you post to Dice, your listing is also cross-posted to some 3,000 specialized partner sites. This niche approach will also minimize the number of unqualified applicants in your pool.
  1. Github Jobs is where developers and engineers hang out online and a great place to trawl for passive candidates.

More: Where to post jobs to hire developers

Design job boards:

  1. Behance is where to post jobs if you’re looking for top creative talent. It’s also the place where professionals showcase their work, enabling you to take a sneak peek before you reach out.
  1. Dribbble gives you access to designers’ portfolios and profiles. Workable’s designers are really fond of it. Post jobs and connect with top talent on Dribbble.
  1. Authentic Jobs introduces recruiters to creative professionals. Simple and efficient.

Remote and flexible work job boards:

  1. We Work Remotely is the job board without borders, enabling you to narrow down talent from a distance.
  1. Odesk is free and for freelancers only. If you’re looking for one, check out their well-rounded freelancers’ database.
  1. FlexJobs is free and effective for listing flexible jobs. Here, “flexible jobs” are defined as part-time, telecommute, or freelance opportunities.

Related: How to hire freelancers

Startup job boards:

  1. AngelList is well-known amongst startups. Candidates get to apply privately and see salary and equity up front. Startups get access to a huge list of developers and designers actively looking for a job. On top of that, it’s free!
  2. StartUpHire lists hundreds of jobs, but only for venture capital-backed companies. It also comes at zero cost and also has a widget that enables you to automatically add your open positions to your website.
  3. The Muse enables job seekers to peek through the curtains of great companies. “Showcase the heart and soul” of your great company in 500 words, videos, and photos, then display your job openings.

Related: Best job posting sites to use when hiring for startups

More job posting resources:

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Job offer acceptance rate metrics FAQ https://resources.workable.com/tutorial/faq-job-offer-metrics Fri, 15 Sep 2017 13:59:08 +0000 https://resources.workable.com/?p=23963 Job offer metrics help you measure the quality of your job offers and, by extension, your recruitment process. Here are frequently asked questions and answers on job offer metrics: What is the offer acceptance rate metric? How do you measure an offer acceptance rate? What’s a good benchmark for offer acceptance rate? How do you […]

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Job offer metrics help you measure the quality of your job offers and, by extension, your recruitment process. Here are frequently asked questions and answers on job offer metrics:

What is the offer acceptance rate metric?

Offer acceptance rate (OAR) shows what percentage of candidates accepted your job offer. This metric indicates how attractive and competitive your job offers are. If your OAR starts declining, then your team won’t hire the candidates they want. A low OAR could lead you to rethink your jobs salary ranges or try new ways of communicating with candidates.

How do you measure an offer acceptance rate?

Here’s the formula to measure your offer acceptance rate (OAR):

Offer acceptance rate formula
Offer acceptance rate formula

What’s a good benchmark for offer acceptance rate?

Aim high when it comes to offer acceptance rate (OAR.) An offer acceptance rate above 90 percent indicates that there’s a good match between a company’s requirements and candidates’ expectations.

To get valuable insight, calculate your OAR correctly. For example, imagine you want to include formal offers in your calculations. Yet, hiring managers usually extend verbal, informal offers first. Candidates who reject these verbal offers (which should still be counted against your OAR) don’t reach the point of receiving formal offers at all, thus skewing your results. Be consistent in how you measure your OAR and communicate your methodology to hiring teams.

Accelerate the acceptance

Speed up executive sign-off and get candidate signatures faster with Workable offer letters, templates, approval workflows and built-in e-signatures.

Try our offer letters

How do you improve your offer acceptance rate?

To improve your offer acceptance rate, ask candidates why they rejected your job offers through a candidate experience survey. Their feedback will help you reshape your job offers and improve your OAR. Here are a few ways to address common issues:

  • Ensure your job offers are competitive. Research benefits and salaries through sites like Glassdoor and PayScale.com to ensure your offers are on par with industry standards.
  • Communicate with candidates effectively. Your OAR could be low because you aren’t attracting the most relevant candidates. Ask candidates about their salary expectations and motivation in applying for the job early on over a screening call.
  • Discuss any issues during the interview. Candidates may face various issues that prevent them from accepting a job (e.g. long commute, inflexible hours.) Address those issues during the interview, by communicating any policies on flexible hours, remote work or relocation opportunities.
  • Be clear and consistent about the job. For example, if you mention the job is at the company’s headquarters in the job ad, the final offer shouldn’t be for a position at a company branch.
  • Mind your candidate experience. Positive candidate experience is the first step towards persuading the best candidates to accept your job offer. It shows you are a respectful employer that values employees.
  • Introduce your team to candidates. Potential coworkers matter when considering a job offer, as everyone wants to work with people who will make them feel challenged and comfortable. Talk about your team or take your finalist to meet your team members in person.

What is the “Reasons Offers are Being Accepted” metric?

This metric tracks the primary reasons candidates give for accepting your job offers. To measure the “Reasons Offers are Being Accepted” metric, ask your new hires why they accepted your job through your candidate experience survey. It’s best to use an open-ended question to gain more personalized insight. When you have enough data, group answers under a few useful categories (e.g. competitive salary, challenging job.)

Why should we measure “Reasons Offers are Being Accepted”?

The “Reasons Offers are Being Accepted” metric indicates what areas your candidates find most important when they consider accepting a job offer at your company. Here are two examples of ways to use this knowledge:

  • Prioritize elements that matter. For example, if your new hires’ top reason for accepting your job offer is your benefits package, you can use that to enhance your employer brand (e.g. by displaying your benefits prominently on your careers page) or attract more qualified candidates (e.g. by mentioning benefits in your job ads.)
  • Inform your team’s strategy for closing candidates. Your hiring team sells job openings to the best candidates. Knowing what most candidates value can help them deliver a more effective pitch.

What is the “Reasons Offers are Being Rejected” metric?

The “Reasons Offers are Being Accepted” metric tracks the primary reasons candidates give for rejecting your job offers. This metric offers insight into what you can do to ensure your best candidates accept your offers.

You could measure the reasons offers are being rejected in various ways:

  • Check your candidates’ communication with your hiring team. Some candidates may state a reason for rejecting your job offer in their rejection email or mention a concern during offer negotiations.
  • Ask candidates to complete an anonymous candidate experience survey. Use open-ended questions to get the most descriptive responses (e.g. What are the two most important reasons for you rejecting our job offer?)
  • Track feedback on social media. Candidates may indicate why they rejected your job offer online. Compile comments to gain actionable insight.

More Recruiting Metrics FAQs:

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Why you need pre-employment problem-solving tests https://resources.workable.com/tutorial/problem-solving-tests Thu, 07 Jul 2022 13:45:46 +0000 https://resources.workable.com/?p=85791 Using problem solving tests as a hiring tool helps identify which candidates have the skills to quickly, creatively, and effectively solve problems as they arise. Problem solving tests ask different types of questions designed to measure critical thinking, reasoning skills, reading comprehension, and a potential employee’s general capability to perform the duties expected of them […]

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Using problem solving tests as a hiring tool helps identify which candidates have the skills to quickly, creatively, and effectively solve problems as they arise. Problem solving tests ask different types of questions designed to measure critical thinking, reasoning skills, reading comprehension, and a potential employee’s general capability to perform the duties expected of them within the workplace, offering a more comprehensive view of each candidate and their abilities.

What does ‘problem solving’ mean?

Problem solving is the ability to evaluate and resolve issues in an efficient manner through the use of critical thinking. When faced with a challenge or an unexpected situation, it’s important to have the decision-making skills necessary to resolve the problem by using creativity, collaboration, or complex reasoning in order to adapt and identify a solution.

Problem-solving interview questions and answers

Why problem-solving skills are important for employees

Problem-solving skills are an essential part of an employee’s ability to effectively perform in a workplace environment. On a day-to-day basis any number of complex problems can arise — from interpersonal challenges among coworkers to identifying potential client issues, effective problem-solving is critical to high quality job performance.

The ability to evaluate different perspectives and brainstorm possible solutions to a problem in order to find the correct answer can define an employee’s ability to perform under pressure and excel in their duties.

On a larger scale, it is vital for a team of employees to be capable of sharing perspectives and collaborating as a group to achieve a common goal when faced with more complex problems.

A lack of willingness to readily address a problem, or lack of focus when doing so, can be dangerous; issues within the workplace can easily grow out of control if not quickly or properly solved.

Interview questions to measure problem-solving ability

Interview questions that gauge a candidate’s ability to navigate complex issues and perform under pressure are essential to understanding their ability to perform effectively within the workplace. To get a better understanding of a candidate’s decision making and critical thinking skills, incorporate problem-solving questions into your interview process.

Problem-solving interview questions reveal how a potential hire reacts when faced with a challenge, and how they respond to a stressful or unexpected situation.

Ideally, these questions should present scenarios that could happen in the job the applicant is being interviewed for. This gives both the interviewer an idea of how the candidate would perform in the workplace’s conditions and the candidate an idea of what types of problems they would need to solve in order to perform their job.

Being able to adequately judge the mindset of an applicant is important, as analytical and results-oriented candidates can more readily meet the demands required of them in an environment that regularly presents them with problems to solve.

How to measure problem-solving ability with pre-employment assessments

Problem-solving tests allow recruiters to evaluate how a candidate approaches complex issues, analyzes data, performs under stress, and reacts to having their beliefs challenged — which can reveal a lot about a potential hire.

As you ask problem-solving questions, observe the steps the applicant takes in approaching the problem and identifying the solution. Candidates who provide creative answers or offer solutions to ensure that the problem wouldn’t happen again are more likely to be innovative employees who are willing and able to think outside of the box to contribute to the growth of the business.

Also, include technical questions to gauge a candidate’s aptitude for the specific role they’re interviewing for and ask for examples of problems they’ve solved in prior roles and how they worked with teammates to do so. The ability to communicate, collaborate, ask for help, and commit to overcoming challenges are all benchmarks of effective problem-solving skills.

How Workable can help you assess problem-solving skills

Workable is an all-in-one hiring tool that streamlines and optimizes the recruitment process. Hiring professionals can automate tasks like posting to job boards, scheduling interviews, and sending follow up communication to focus on developing an in-depth understanding of each applicant’s strengths and weaknesses.

Take the time to measure the problem-solving skills of potential candidates with Workable’s assessment tools and hire the right person for the job in less time.

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How to hire a recruiter for your company https://resources.workable.com/tutorial/how-to-hire-recruiter Thu, 26 May 2022 14:00:53 +0000 https://resources.workable.com/?p=85155 Let’s solve that mystery with everything you need to know about hiring a recruiter who can handle all of your hiring needs. Today we’ll discuss: What does a recruiter do? Why you might want to hire an in-house recruiter How a good recruiter can help your hiring managers Average salary of a recruiter When to […]

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Let’s solve that mystery with everything you need to know about hiring a recruiter who can handle all of your hiring needs.

Today we’ll discuss:

What does a recruiter do?

A recruiter has a broad range of responsibilities that reach every aspect of the hiring process. Writing job descriptions, advertising open positions on job boards, scouring Linkedin profiles to find potential candidates, reviewing cover letters and resumes from job seekers, managing the interview process, extending job offers, and following employment law and legislation are just some of the many tasks associated with being a recruiter.

The ultimate goal of a recruiter is to attract and acquire top talent so that you’ll always have the best candidates to choose from for any position. However, the duties of a recruiter will vary depending on your business, the hiring tools you use, and the specific role you’re looking to fill.

Why you might want to hire an in-house recruiter

When it comes to recruiting, you have two main options: using a recruiting agency or hiring an in-house recruiter. Although hiring an in-house recruiter comes with the extra expense of paying another employee’s salary and benefits, it can actually save your company time and money in ways that may surprise you.

An in-house recruiter has more at stake when it comes to finding the best long term fit for your business. Since agency recruiters have many different clients and often work on commission, their focus is often on filling a new job opening as quickly as possible. Consequently, their search for qualified candidates may not be as extensive — and might even be limited to their own database of job seekers.

Also, in-house recruiters know that the hiring process can be laborious and employee turnover is expensive and disruptive, and will work harder to ensure that a candidate is a good fit for company culture in general, instead of just the role that they’re filling – leading to greater retention and higher employee engagement.

Finding the right in-house recruiter and equipping them with the tools that they need to succeed makes it easier to attract and retain the right employees.

How a good recruiter can help your hiring managers

The advantages of hiring a good recruiter go far beyond the myriad of tasks associated with filling a new position. Understanding the various facets of the business, including the technical details of the role as well as the nuances of company culture, gives an in-house recruiter a significant advantage in providing detailed candidate information that can assist with making the best hiring decisions.

The ideal recruiter has the time, interest, and talent to assist hiring managers by providing more in-depth information about potential candidates, and an in-house relationship is more conducive to candid conversations that might reveal relevant details.

Average salary of a recruiter

The actual salary of a recruiter varies, based on factors that include geographical location and years of experience. However, according to Glassdoor as of April 2022, the average base pay for an in-house recruiter is $56,456 with $27,185 of estimated additional pay for a total of $83,641.

When to hire a recruiter to join your HR team

Knowing when to hire a recruiter is one of many recruiting-related challenges CEOs face. To determine whether or not it’s time to hire an in-house recruiter, consider the following:

  • What are your current hiring needs? Are you looking for someone to fill one specialized position or do you have big hiring decisions ahead – or even a hiring plan – that would benefit from insider knowledge?
  • What is your budget? Are you limited to a contract of a few months with a recruitment agency? Could you afford to hire a part-time or full-time in-house recruiter?
  • What is the anticipated growth of your business? Are you a startup on the verge of explosive growth? Are you an established business with a capable human resources department?

An in-house recruiter is particularly advantageous if you’re hiring high-level positions or have ongoing hiring needs and a strong desire to reduce employee turnover.

How Workable can help you find great recruiter candidates

As an ATS with a full suite of recruiting and hiring tools, Workable is in the unique position of being able to help organize and manage the search for a recruiter and then help that recruiter excel at their new position by automating the tasks associated with their role in hiring others.

From posting on social media and job search boards to self-scheduled interviews and fast-tracking contract execution with e-signature capabilities, Workable is a valuable part of your recruiting team — before you even have one.

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How to recruit on Glassdoor https://resources.workable.com/tutorial/recruit-on-glassdoor Thu, 09 Jun 2016 16:51:16 +0000 https://resources.workable.com/?p=5272 When you’re hiring, growing your reputation as a great employer is one of the most effective ways to attract better candidates. Whether or not you’re actively maintaining it, you already have an employer brand. To find out what that is, most specifically what makes you attractive to candidates and what makes you different from your […]

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When you’re hiring, growing your reputation as a great employer is one of the most effective ways to attract better candidates. Whether or not you’re actively maintaining it, you already have an employer brand. To find out what that is, most specifically what makes you attractive to candidates and what makes you different from your competitors, you need to talk to your employees.

Building an employment brand also involves scoping out your competitors: finding out how their brands are performing and where they’re investing their recruitment efforts. In the end, you’ll take all this feedback, develop a brand that resonates with the people you want to attract, and roll it out through your recruitment materials, like your career page, your job descriptions and everything else you use to attract prospective hires. Do it right and you’ll see more awareness and positive sentiment about your company and more applicants for your jobs.

Glassdoor, the fastest growing career community online, started as a place for employees to share feedback about employers. Glassdoor has since surpassed employers as the most trustworthy place to get information about what it’s really like to work for a certain company. Now, it boasts 24m members and 300,000 companies in 190 countries. It’s a smart place for employers to build their brands, gather competitive intelligence and source more candidates.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

Building your employment brand on Glassdoor

The most driven candidates (your “purple squirrels”, likely) are motivated by more than just a paycheck. They’ll do their homework to get a glimpse of your workplace culture, work-life balance and career development opportunities. More than half of all candidates look at word-of-mouth reviews before making the decision to apply for a job. And, half of all jobseekers use Glassdoor to research reviews, salary information, benefits and interview questions.

To attract these candidates when you recruit on Glassdoor, you’ll need a few things:

  • An employee value proposition (EVP). In other words, what employees get out of working at your company. Start collecting feedback from your team. What makes people want to work at your company? What motivates them to do well? How would they describe your company to a friend?
  • An employer profile. They’re free and easy to set up. Use your EVP to figure out which content will resonate most with your candidates. Add status updates, benefits and images.
  • Reviews. Request reviews from your employees, and when they come in, respond promptly. Be sure to address specific comments and amplify positive sentiments.

RelatedInnovative recruiting tools and techniques for modern HR teams

Benchmarking against competitors

How are your competitors’ talent brands performing and how does your company measure up? What does their hiring process look like? What does your talent pool look like? Before you recruit on Glassdoor, use their data to gather “competitive intelligence.” Here are some tips for getting started.

Try a talent brand audit. Even if you haven’t amassed a stockpile of data about your own company, you can learn a lot about the respective reputations of other employers. Helpful metrics include CEO approval ratings, employees’ perspectives on the business outlook and whether or not employees would recommend this company to a friend.

Glassdoor - employment brand audit
* all images via Glassdoor

Compare your hiring process. Where are your competitors investing their recruiting efforts? Campus recruiting? Staffing agency? Referrals? How long does the process take? Who is involved in job interviews? This information can be accessed for free, by clicking on the “Interviews” tab on Glassdoor’s employer profiles.

Glassdoor - comparing hiring processes

Glassdoor - Interviews
* all images via Glassdoor

Dig into demographics. As you recruit on Glassdoor, you can take a look at the demographics of the people visiting your page, and compare them to the visitors of your competitors for free. Use this data to identify your target audience and adjust your recruitment strategy accordingly.

Glassdoor demographics
* all images via Glassdoor

Promoting your jobs

With this legwork done you should now have a lively and up-to-date employer profile. You have glowing employee reviews, an equally sunny reputation word cloud and are ready to recruit on Glassdoor. Sounds like a good time to advertise. Here are Glassdoor’s paid advertising options.

Job advertising. Use these to promote your jobs on Glassdoor’s Job Search page, both web and mobile versions. Your jobs will also be promoted in weekly job alert emails and on partner sites such as CNN Money and Fortune.

Display ads. Catch the candidates you’re looking for while they’re checking out your competitors. These ads will promote your company on your competitors’ employer profiles.

Enhanced company profile. Get more ownership of your talent brand by adding jobs, photos, videos and social feeds (Twitter and Facebook) to your employer profile. Your enhanced profile also comes with a “Why Work For Us” section, where you can highlight specific teams, projects and HR initiatives such as a diversity and inclusion program.

Related: How to post a job on Glassdoor

Job ads on Glassdoor, based on their data, deliver higher quality applicants at a lower cost-per-hire than traditional job boards. Glassdoor also integrates with your hiring software of choice, making it easier to track where candidates come from and streamline communication throughout the hiring process.

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StackOverflow job posting: a guide for employers https://resources.workable.com/tutorial/post-a-job-on-stackoverflow Wed, 22 Jun 2016 15:31:58 +0000 https://resources.workable.com/?p=5411 StackOverflow is an online community, used by programmers to learn, share knowledge and further develop their programming careers. Founded in 2008, it’s the largest part of the Stack Exchange network; a family of over 150 knowledge sharing communities, covering topics from mathematics to photography, home improvement to information security. Many companies use StackOverflow to source […]

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StackOverflow is an online community, used by programmers to learn, share knowledge and further develop their programming careers. Founded in 2008, it’s the largest part of the Stack Exchange network; a family of over 150 knowledge sharing communities, covering topics from mathematics to photography, home improvement to information security.

Many companies use StackOverflow to source passive candidates. Community members have their own profiles and it’s easy to see the technologies they use and how they interact with other members of the community.

But as home to a global network of engaged developers, posting jobs on StackOverflow is also an excellent way to connect with your target audience. If you’re looking for Rails developers for example, your job post will be displayed on the StackOverflow pages discussing Rails. There are very few other job boards that have such a specific reach in the development community, and StackOverflow themselves say that “your jobs will have the potential to reach at least 16 million professional developers”.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

How to post jobs on StackOverflow:

Developers are in high demand. When you’re posting a job on StackOverflow, always create targeted job postings; clearly identify the interesting challenges of the role and the latest technologies the candidate will be using.

Company pages

StackOverflow gives employers the option to create a free company page, which is a great way to kick off your employer branding. Showcase what’s exciting about your company, and why a potential candidate would want to work for you. Suggested things to include are employee benefits (everything from your training budget to social activities, snacks and remote working options), the work culture, and any team members new employees might be working with.

It’s free to create your company page – all you need to do is set up a StackOverflow Careers account to get started.

StackOverflow pricing

StackOverflow is a premium job board, which means that there is a fee to post a job listing. There are two upgrades to the basic job listing available:

  • Featured listings are given special placement on the homepage and will be highlighted in the search results.
  • Top spot listings are always shown in the top position of banner ads on StackOverflow.

Get more information on StackOverflow prices, and find out more about the right time to pay for a premium job listing.

Want to get your job advertisement in front of the best developers? Try Workable for free for 15 days to post to the top job boards and manage the hiring process.

How to post a job on StackOverflow

To post a job to StackOverflow you’ll need to sign up for an account with careers.stackoverflow.com. Select ‘log in’ in the top right corner of the homepage, and then ‘create a new account’ from the page that follows. Just enter your email address and a password to complete your sign up.

Once you’ve verified your account, posting a job is easy:

Select ‘Post a Job Listing’ from the top of your account’s homepage.
image02

In the following page, enter your job description and company details.

If you need some job description inspiration to get started, browse a selection of job description templates for the technology industry. They’re ready to copy and paste and customize to your needs.

Next you’ll see the ‘Application Method’. If you’re using email as your main recruiting tool, then check ‘Use StackOverflow Careers’. If you’re using an applicant tracking system to manage your recruiting, you’ll see a place to enter an email address or job shortlink as the ‘Optional application method’.

You’ll now see the option to include questions from the Joel Test. While not appropriate for every role, this is a quick list of yes/no answers to give a broad idea as to the quality of applicants.

Select ‘Continue’ at the bottom of the page to preview your StackOverflow job posting. If everything looks good, proceed to the next page.

On the Checkout page, enter your billing information, choose the length of your job post and select ‘Place Order’ to post your job to Stack Overflow.

RelatedWhat’s the best day to advertise job openings?

Managing applications from StackOverflow

If your company’s main recruiting tools are email and spreadsheets, you’ll need to keep on top of your inbox over the following weeks. Email is often used to gather applications, share them with the broader team for comments and then to manage feedback. The alternative is an Applicant Tracking System, like Workable.

Workable is software used by teams to help streamline their recruiting. In short, recruiting software is used to:

Using Workable with StackOverflow

Workable partners with a broad range of free and premium job boards, including StackOverflow. This means that you can post jobs to StackOverflow without ever needing to leave Workable. To find more about this read our short StackOverflow support article.

If you’re buying a StackOverflow post outside of Workable, you can still gather your candidates in your Workable pipeline for review. Once you’ve used Workable to post the job to your chosen free job sites or bought any additional premium posts, you’ll see the job shortlink on the Your Network step:

advertise a job using the job shotlink

When creating your job on StackOverflow, enter your Workable job shortlink as the ‘Optional application method’.

Now, anyone that wishes to apply will be directed to your online careers page and application form. All applications will arrive in the ‘applied’ stage of your candidate pipeline, ready to review with your team.

Find out more about the ways Workable can streamline your recruiting, or try all the features free for 15 days.

More resources for posting jobs:

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Candidate texting in your hiring process: 5 best practices https://resources.workable.com/tutorial/candidate-texting Tue, 01 Nov 2022 13:20:09 +0000 https://resources.workable.com/?p=86650 Many candidates are already using their phone in their job search even if the company they’re applying at isn’t. According to HCM Technology Report, nearly 70% of jobs applied for in 2021 were submitted through a smartphone application. By defining candidate texting, unveiling its usage, and laying the steps for how to get started, our […]

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Many candidates are already using their phone in their job search even if the company they’re applying at isn’t. According to HCM Technology Report, nearly 70% of jobs applied for in 2021 were submitted through a smartphone application.

By defining candidate texting, unveiling its usage, and laying the steps for how to get started, our friends at Verified First are sharing how candidate texting can improve communication and streamline the hiring process at any organization.

What is candidate texting?

Candidate texting is really all in the name – texting candidates throughout the applicant journey as a way of communication. Texting candidates can take the place of formal emails or phone calls or can be used in addition. These messages can remind applicants of important steps in the application process like:

  • Completing job application forms
  • Messaging to and from hiring team members
  • Scheduling interviews
  • Meeting deadlines (i.e. for completion of assessments)
  • Filling out information for background checks
  • Providing reference information
  • Verifying personal information

This form of communication is all about meeting candidates where they are and reaching out to them with concise messages that get your point across quickly and effectively.

Why opt for texting

Candidate texting is all about efficiency. According to Indeed, candidates will respond to texts from recruiters in about three minutes. This span of time makes it five times more effective than a formal email response time. In doing so, candidate texting is more likely to get the ball rolling on the application process and shorten your overall time to hire rates.

Efficiently communicate with candidates

Modernize your candidate experience with Texting, a premium feature from Workable. Hire talent faster and personalize at scale!

Try texting

Additionally, Aptitude Research’s Talent Acquisition Technology Buyer’s Guide found that companies who used texting as their primary form of communication with candidates improved their retention rates by 69%, and their time to hire was reduced by 70%. When it comes to the numbers, texting candidates could be the ideal move to improve turnaround times and beat out the competition for top talent.

Companies using texting as their primary form of communication with candidates reduced their time to hire by 70%. (Source: Aptitude Research’s TA Technology Buyer’s Guide)

How to incorporate texting in your process

Getting started with a new step in any hiring process can be tricky. Fortunately, utilizing candidate texting can be implemented in a short period of time once you know where to start. Here are some tips to help you build your candidate texting strategy and prepare to hit ‘send.’

1. Keep it short and to the point

Just like with texting outside of work purposes, a short message goes a long way. Texting candidates is ideal for specific information that can be asked in a few sentences. If you have questions that require a more detailed response from a candidate, save them for a formal interview.

Or if these questions can’t wait, a phone call might be the best method of communication.

2. Send messages only during business hours

It’s easy to text at any hour on personal time, but texting for business purposes is a little different. Texting candidates outside of business hours could come off as invasive or rude. Plus, candidates will expect a faster response time since it’s such a quick form of communication.

If you receive a text outside of business hours, be sure to either respond with an answer to their question or request, or send a response letting the candidate know that you’ll respond in more depth during business hours.

3. Text with a tone that reflects your organization

Texting etiquette is important when communicating with candidates. You might be itching to abbreviate phrases with simple acronyms, but it’s best to write out exactly what you mean. You can still curate a voice that is unique to your organization (and yourself) while remaining professional.

Some companies might allow for extra exclamation points or even emojis. It’s best to consult your brand voice strategy on how to curate your personal tone.

4. Ask candidates to opt-in

Although many people prefer talking via text, some candidates may still feel strange when recruiters text them without permission. During your preliminary points of contact, ask candidates how they would prefer to be communicated with.

If they’re open to texting, have them formally opt-in to your service. The point of opting in and out of any sort of communication format is to ensure that candidates feel that they have options.

5. Utilize screening capabilities

Texting candidates about completing their background check is a great use for this technology. Utilize your background screening provider and send applicants an applicant invite to complete their background check. Doing so through your provider will give you significant time back in your hiring process.

In conclusion

Texting candidates is a great way to streamline communication and decrease time to hire in your hiring process.

To learn more about candidate texting in your screening process, learn more about the Verified First and Workable integration.

The post Candidate texting in your hiring process: 5 best practices appeared first on Recruiting Resources: How to Recruit and Hire Better.

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How to post jobs on Prospects.ac.uk: a guide for employers https://resources.workable.com/tutorial/how-to-post-jobs-on-prospects Mon, 18 Jul 2016 14:22:21 +0000 https://resources.workable.com/?p=5540 Prospects.ac.uk is a leading job board for students and gradutes looking to take the first steps towards their career. A commercial subsidiary of the Higher Education Careers Service Unit (HECSU), Prospects has over 40 years experience bringing together recruiters and graduates from all fields. As one of the most widely visited graduate careers services in […]

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Prospects.ac.uk is a leading job board for students and gradutes looking to take the first steps towards their career. A commercial subsidiary of the Higher Education Careers Service Unit (HECSU), Prospects has over 40 years experience bringing together recruiters and graduates from all fields.

As one of the most widely visited graduate careers services in the UK, Prospects.ac.uk has more than two million combined student/graduate visits every month. They offer local and national advertising via 60+ UK university careers service job boards and their basic advertising package includes an additional promotion via Indeed.

Prospects pride themselves on directing students to the right jobs, starting with a quiz to assess the type of job that would suit them best. They also provide advice on how to excel in all aspects of the hiring process—all of which helps to ensure that the applicants you receive are in the know and ready to make a meaningful impact at your company.

Job advertising plans are available to purchase for 2 or 4 weeks, and you can elect to post your job on the university careers boards alone, or include the Prospects job board in your package. Need something bigger? Prospects.ac.uk can help you devise a tailored recruitment campaign to help you find the right talent fast.

Setting up an account with Prospects

Before you can post jobs on Prospects you’ll need to set up an account. This can be done in 3 easy steps:

  • Scroll to the bottom of the Prospects homepage and select the ‘Prices from £300’ button.

how-to-post-jobs-on-prospects-prices

  • On the right of the screen that follows, select ‘Post a job now’.

how-to-post-jobs-on-prospects-sign-up

  • In the following screen, enter your email address along with your company name, and a username and password.
  • You’ll get a confirmation email shortly with a link to your account’s homepage where you can start posting jobs immediately.
Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

How to post jobs on Prospects.ac.uk

Posting jobs to Prospects is easy:

  • From your account’s homepage, select ‘Add a new vacancy’ from the bottom of the page.

how-to-post-jobs-on-prospects-vacancy

  • If it’s the first job you’re posting, you’ll be asked to complete your employer registration. Add in your company’s details and click ‘Next’ at the bottom of the page.

how-to-post-jobs-on-prospects-vacancy-type

  • The following page contains the bulk of information about your job. Enter the standard details, including job title, application closing dates, salary and benefits, before you move on to the job description and requirements. If you need inspiration for the job description, Workable has a useful job description library, containing a huge range of descriptions ready to copy and paste. Click ‘Next’ at the bottom of the page when you’re done.
  • In the following page, enter the job start date, and select your Prospects job advertising plan from the list.

how-to-post-jobs-on-prospects-post-vacancy

  • Next, choose the universities you want to advertise to. To advertise to all universities, just click ‘select all’ at the top of the page.

how-to-post-jobs-on-prospects-careers

  • On the following page you can check the plan you’re about to purchase and review Prospect’s terms and conditions. Select ‘Proceed to purchase’ when you’re ready.

how-to-post-jobs-on-prospects-details

  • Enter in your billing information and select ‘Purchase advert’. Congratulations! Your job has now been posted to Prospect.

RelatedWhat’s the best day to advertise job openings?

Managing applications from Prospects

Prospect provides the option to direct applicants to apply via an external link. Many companies choose to create their own custom application form using recruiting software like Workable. You get the tools to create and customize your own questions, to ensure you only receive candidates who are qualified for the job.

The other benefit of recruiting software, is that once a candidate submits an application, they’ll be entered into your searchable candidate database, where each candidate has their own profile. You can share and evaluate the profile together with your hiring team; all feedback will be stored in your online recruiting account. It’s a simpler, more effective way to hire, releasing your email inbox from the chaos often caused by a sudden influx of CVs.

Using Workable with Prospects

Collecting applications from Prospects into your Workable account is easy. Once you’ve used Workable to post the job to your chosen free job sites or bought any additional premium posts, you’ll see the job shortlink on the Your Network step:

advertise a job using the job shotlink

When you’re filling out your job details on Prospects, look for ‘Method 1: Apply button links directly to advertiser’s page’, tick ‘Apply directly’ and paste your job shortlink in the field below.

Now candidates will be directed to your external careers page on Workable. Any applications will appear straight in the applied stage of your Workable pipeline, ready for review with your team.

More resources for posting jobs:

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How to successfully implement an ATS https://resources.workable.com/tutorial/implement-an-ats Wed, 22 Jun 2022 20:17:59 +0000 https://resources.workable.com/?p=85334 Take the following steps to help eliminate potential obstacles as you introduce an applicant tracking system into your hiring process: Document why you are implementing an ATS in the first place Before you implement an ATS, define your purpose, scope, and intent in doing so. Explaining the functionality of the ATS system and outlining how […]

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Take the following steps to help eliminate potential obstacles as you introduce an applicant tracking system into your hiring process:

Document why you are implementing an ATS in the first place

Before you implement an ATS, define your purpose, scope, and intent in doing so. Explaining the functionality of the ATS system and outlining how it can help streamline tasks can encourage your HR team to see the advantages of going through the implementation process.

An ATS can simplify or automate the following tasks:

  • Creating job descriptions
  • Publishing job postings to social media, LinkedIn, and job boards
  • Processing job applications
  • Parsing resumes
  • Tracking and reporting recruitment metrics
  • Automating communication and follow-up with job seekers
  • Scheduling interviews
  • Extending job offers
  • Executing contracts
  • Assisting with onboarding tasks

Make sure your team understands which aspects of their workflow can be alleviated with recruiting software, who will be affected by the changes, and how it will allow them to focus their knowledge and expertise on more important aspects of talent management, such as recruiting qualified candidates and improving the overall candidate experience.

Alert the team and get everyone on board

Some team members may not want to learn a new process, even if it will make their job easier in the future. It’s important to remember that people are comfortable in their routines and change can be difficult.

Your recruiting team may have fears about being replaced by technology, might lack confidence about their technical ability, or could worry that using recruitment technology could inadvertently make their job more difficult.

Successful implementation of an ATS starts with clear communication about the logistics and timeline of using the new software, along with any demonstrations or training that can help make the transition less intimidating or disruptive.

State clear goals and measurable metrics with new ATS

Being specific about your expectations for an ATS should be part of your implementation plan. Communicating that you believe the system will streamline the hiring process may be true, but it is also too vague to inspire confidence.

Instead, use clear goals and measurable metrics so that your team knows that the performance of the ATS implementation is being monitored in a quantifiable way. Ask your ATS vendor for case studies that include actual data such as percentages or statistics so you can foster a better understanding of the value of the new system.

Also, discuss your short and long term goals and ask hiring managers for feedback on what else could be improved upon or addressed.

Test the software and troubleshoot bottlenecks

As is often the case when learning something new, you’re likely to have some questions or challenges as your team gets familiar with a new ATS. Make sure you’re familiar with the level of support an ATS vendor offers, and don’t be afraid to ask for help. Your vendor knows their ATS from front to back and can troubleshoot or offer suggestions in a way that’s far more efficient than just struggling to learn on your own.

Knowing that help is only a few clicks or a phone call away can help your team feel more confident and comfortable about incorporating a new tool into their workflow.

Integrate feedback and train your team

Once your team experiences the benefits of an ATS, they’ll be eager and willing to overcome any minor challenges that arise along the way.

Keep the lines of communication open, be clear about your plan and goals, make sure that you have a working understanding of the software and its support options, and train your team on the system’s functionality — that’s the formula for implementing an ATS and optimizing the talent acquisition process from beginning to end.

Ready to get started? Learn more about how easy it is to implement an ATS with Workable.

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How to post jobs on Dribbble: a guide for employers https://resources.workable.com/tutorial/how-to-post-a-job-on-dribbble Thu, 14 Jul 2016 14:03:24 +0000 https://resources.workable.com/?p=5559 More than a global job board for creative professionals, Dribbble is a bustling community of designers sharing work, organizing meetups, and creating job opportunities. A lively mix of web designers, illustrators, graphic designers, icon artists, typographers and more, Dribbble is a place where people get together to talk about the work they love. Beginning as […]

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More than a global job board for creative professionals, Dribbble is a bustling community of designers sharing work, organizing meetups, and creating job opportunities. A lively mix of web designers, illustrators, graphic designers, icon artists, typographers and more, Dribbble is a place where people get together to talk about the work they love.

Beginning as a small side project and blossoming into a community and portfolio site, Dribbble is also an active community for job seekers and employers.

Set up a team and build your employer brand

If you’re a design agency looking to hire now or in the future, set up a team page on Dribbble to promote your current design team and the work they’re creating. Encourage members of your team to post and discuss their projects; as well as receiving valuable feedback this will help build up your employer brand.

When you post a job on Dribbble as a team owner, the job will also get increased visibility on the job board, by appearing with your team icon. Designers will be able to see immediately that you’re members of the community. Checking out your work will allow them to self-screen and see if they’re a good match for the type of work that you do. The jobs that you post will also be visible on your team page.

Designers can also search for ‘jobs posted by teams’ and ‘teams that are hiring’. Find out more about using Dribbble for teams.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

How much does it cost to post a job on Dribbble?

With four different price plans available, Dribbble has something to match your company’s needs regardless of scale. Prices range from $338-$375 per job, depending on the number of job slots you purchase at one time. Discounts are available for bulk purchase; you can buy job slots now and use them at any time in the future.

Job posts on Dribbble are active for one month, and during that period you also have access to Pro search tools, where you can search for designers by location, skills, availability and more.

How to post a job to Dribbble

Posting a job to Dribbble is easy, and fast, with or without an account:

  • Select ‘Post a job’ from the dropdown menu under Jobs.

post-job-to-dribbble

  • Select the plan that best suits your hiring needs. The more job credits you buy the more you save. Each credit is equal to one job ad.

select-dribbble-plan

  • In the following page, enter your job details. Unlike many job boards, Dribbble does not display the full ad. Rather they are a listings site, displaying the company name, job title and location. You’ll need to link to your job ad on your own careers page.

dribbble-careers-page

  • Enter your billing information and select ‘Pay and Publish

publish-a-job-to-dribbble

  • Congratulations! Your job post is now on Dribbble

RelatedWhat’s the best day to advertise job openings?

Creating a careers page and managing applications from Dribbble

To advertise on Dribbble, you’ll need

  • an external careers page displaying the details of your job
  • a way of managing the applications as they arrive.

Recruitment software will help solve this. Software like Workable provides the option to create careers pages that update automatically and job descriptions optimized for desktop and mobile. Should you need to pre-screen candidates to speed up your hiring process you can also create a custom application form for the job.

When it comes to receiving applications, email and spreadsheets are fine if you’re hiring alone, or only expecting a few applications, but recruiting software will also help you to work more collaboratively with your team. From your job description page it’s easy to set up the application process so that all Dribbble applications are gathered automatically into a searchable candidate database. A profile is created for every candidate which can be shared with your co-workers or hiring team. The system will also keep track of feedback and evaluations, streamlining your communications and ultimately, your recruiting process.

How to source candidates on Dribbble using Workable

If you start using the Workable free trial to post on Dribbble, you might also like to use it to source passive candidates. A highly searchable, visual site, Dribbble is an amazing design talent pool, whether you’re looking for freelancers, contractors or permanent team members. Dribbble Pro members are given the opportunity to mark themselves as ‘For Hire’, and anyone with a pro account is able to contact a pro designer via their ‘Hire Me’ button. Dribbble have excellent, short, practical guidelines to follow when you’re sending that very first message.

Source and recruit skilled designers with Workable’s Boolean search cheat sheets.

If you’re creating a shortlist of designers to contact, or wish to share the designers you’ve found with your team before you make first contact, use the Workable Chrome Extension to ‘clip’ designers into the sourced stage of your Workable candidate pipeline. This will gather the candidate’s contact details and automatically generate a candidate profile for review with your team. Dribbble will be listed as the candidate source automatically, making the process simpler—and more enjoyable as you browse.

More resources for posting jobs:

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Hiring skills you should have if you’re in HR https://resources.workable.com/tutorial/hiring-skills-hr Tue, 07 Jun 2022 15:05:46 +0000 https://resources.workable.com/?p=85206 However, in a world where there is a war for talent, it takes great hiring skills to give organizations a competitive edge. If you are in human resources, you need to understand the different hiring skills that you need to start developing if you are to become a great recruiter. Here are five hiring skills […]

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However, in a world where there is a war for talent, it takes great hiring skills to give organizations a competitive edge. If you are in human resources, you need to understand the different hiring skills that you need to start developing if you are to become a great recruiter.

Here are five hiring skills to have if you’re working in the HR department.

1. Organizing a hiring strategy

Bringing the best talents on board is no mean feat. You need a foolproof strategy in place to do that successfully. But, it will be difficult to create one if you don’t have the skills to do so.

A good hiring strategy defines the best plan of action for seeking the best individuals for the organization’s vacant positions. It describes the kind of candidates that the organization needs and details ways how to attract them. In addition, it explains the different ways that you intend to use in recruiting them.

This might mean coming up with complex or simple strategies depending on the hiring that you intend to do. For instance, if you plan to hire non-local talent, the strategy needs to be more defined as compared to hiring locally. You must think of issues such as compliance, inclusivity, cultural awareness, and more, which are not necessarily important when hiring locally. You need to be in a position to create a strategy that keeps these issues in mind while still being realistic and focused on the company goals.

2. Marketing and selling the employer brand

Times are gone when employers choose the candidates that they want to hire. Modern workers are very particular about the ideal employer that they want to work with.

If you are to attract these candidates, you have to make them choose your brand. Moreover, this involves positioning your brand as the ideal employer and placing it in front of these candidates.

To do this, you need to employ current marketing and selling skills and strategies – in other words, recruitment marketing. This could mean taking videos of your workforce showcasing your best and most positive company culture and posting them on platforms where your ideal candidates hang out.

3. Expertise in candidate experience

In any hiring process, the candidate is the most important aspect of the entire process. As a recruiter, it is very important to make every candidate feel valued in each step through a robust candidate experience strategy.

Otherwise, you risk hurting your employer’s brand and discouraging the right people from applying for jobs in your company in the future. To give the candidates the best experience, you must be able to ensure transparent and regular communication about the hiring process with the candidates that you connect with.

In addition, you have the task of ensuring that all candidates are treated well during the entire process and that they receive a follow-up message whether they got the job or not.

4. Negotiating skills

During the hiring process, you need to be able to navigate situations that might call for negotiations with the candidates as well as any other person involved in the process. A good example is salaries. You need to be able to negotiate smartly, keeping in mind the best interests of both the company and the candidates.

In addition, you need to be equipped with skills to enable you to achieve the desired results while building and fostering a good relationship with the people who are soon to join your organization.

5. Multitasking and time management

The hiring process involves multiple tasks that need to be completed, at times simultaneously. You will be writing compelling job ads, posting them, screening candidates, consulting with management and members of the hiring team, and more. You need to be able to complete these tasks without mistakes if you are to achieve the desired success.

This is not forgetting that time is of the essence when filling positions. You need to be able to find replacements as soon as possible to ensure business continuity. Moreover, this takes strong multitasking and time management skills to pull through.

Level up your hiring skills

Hiring individuals is one of the major responsibilities of an HR department. If you are in HR, developing skills that can enable you to carry out this task with ease is paramount.

Many hiring skills are needed for successful hiring. But, it is important to know about the key ones such as negotiating, multitasking and time management, strategy building, marketing the employer brand and candidate experience.

Leah Collins is a business development manager who is passionate about her work. Her favorite activities include reading and writing regarding her career, but she also enjoys nature and spending quality time with her family. She also helps with content writing at Statyrs

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Ask the Evil HR Lady: How to resolve your TA vs. HR conflict https://resources.workable.com/tutoria/ask-the-evil-hr-lady-how-to-resolve-your-ta-vs-hr-conflict Thu, 13 Oct 2022 15:22:31 +0000 https://resources.workable.com/?p=86633 Q: I’ve been with my company for five years. I’m a Senior Recruiter in the Human Resource department. We were under a Talent Acquisition Manager before, and it was wonderful! He left, and they never replaced him. Now I report to the HR Director. It’s been a terrible experience, and they have run off two […]

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Q: I’ve been with my company for five years. I’m a Senior Recruiter in the Human Resource department. We were under a Talent Acquisition Manager before, and it was wonderful! He left, and they never replaced him.

Now I report to the HR Director. It’s been a terrible experience, and they have run off two more of my coworkers. I’m overworked, and our HR disrespects TA for some reason. When I bring up my concerns, it’s ignored or gaslighted. I have a meeting with my interim leader next week to discuss this. I’ve always had strong performance reviews and respect from my managers.

I recently shared those performance reviews with them. I’m at a loss here and extremely frustrated. We are supposed to be getting a new TA leader at some point, but in the meantime, it’s such a toxic situation. I’ve updated my resume and will do my best to make things turn out ok where I’m at. I know I’m needed here by the business with the req loads. My hiring managers are great and respect me. Thank you for letting me vent!

There is often conflict between Talent Acquisition and HR. Are they two sides of the same coin or two distinctly different organizations?

Katrina Collier, author of The Robot-Proof Recruiter, asks, “Do you see talent acquisition on the agenda of HR events? Rarely.” If HR doesn’t focus on talent acquisition, can you expect a good synergy in your current reporting relationship? Probably not, but there should be.

Katrina recognizes the need for a close relationship, but there is conflict: “TA should partner closely with HR but, if they’re to be the strategic department they’re evolving into, then they also need to partner closely with the business; marketing, sales, finance and more.”

She’s right, of course. To be successful at your job, you need to work closely with all departments, not just HR. But, for HR to be successful, they need to work closely with all departments as well. They can’t sit in a silo, creating policies and conducting investigations.

And, Katrina continues, “Fact is one lot bring in the people, the other lot look after them. So, no matter the structure, they should focus on recruitment and retention. Together. In partnership.”

Right now, you don’t have a partnership – you have tension and conflict.

This may be because of a fundamental difference in how you, an expert in Talent Acquisition, look at recruiting and how your boss, the HR Director, looks at recruiting. That may be creating the toxic environment that you sit in now.

What can you do about this?

I don’t look through the world with rose-colored glasses, so I agree with your decision to start looking for a new job. If you can find something non-toxic, run and never look back.

But, as a recruiter, you know that job hunting can take considerable time. In the meantime, what do you do?

Likely, the HR Director has always been awful, and your previous great boss just ran interference and protected his staff. But it’s no wonder he moved on. Now, with no protection, you’re seeing the conflict.

If the HR Director is a rational person and perhaps just clueless about TA, you can work with this. If they are just a horrible person, keep your head down and send out resumes.

The rest of this answer assumes some rationality on the part of the HR Director.

It’s time to have a sit-down conversation about the problems and the conflicts. Use your TA skills and work on “recruiting” the HR Director to your side.

A proposed solution: People Operations

What is the difference between People Operations and HR? In some companies, nothing. It’s just window dressing. But there should be a difference.

Related: What’s the difference: People operations vs. HR management

Glenn Martin, Founder & Director of the podcast Never Mind The Job Spec, says that People Operations should have a “blend of expertise across TA, HR, Culture, and really have a progressive people-first mindset.”

That’s what you need. And you need to propose it to the HR Director. How can you work together to help everyone accomplish their goals?

This may mean asking the HR Director what you can do to help them. Your goal is to show the director how working together can be a benefit.

Yes, this method sucks. Your boss should look for ways to make your job easier, not the other way around, but sometimes you have to get creative.

Focus on how good recruitment supports retention and engagement – which are probably high priorities for your boss. Helping to relieve their burden may alleviate some of your burdens. Helping build a people operations team instead of joining an HR team may be the trick.

If that doesn’t work, it may be time to step over the HR Director’s head. If that’s the CEO, so be it. If it’s another layer of HR, then don’t wait so long to go there. The TA team has already lost several people. They can’t afford to lose you too. (Don’t let this make you feel guilty if you go – you go if you find something better.) You may have more leverage than you think.

Speaking up about your needs and how it affects the business as a whole, combined with your efforts with the HR Director, can be beneficial to your career and may solve your problem. Or at least alleviate it enough to make it tolerable.

Have an HR or workplace-related question for the Evil HR Lady? Email contact@workable.com with “Evil HR Lady” in the subject heading and it may be featured in an upcoming article!

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Six job posting guidelines to follow for job board approval https://resources.workable.com/tutorial/job-posting-guidelines Thu, 03 May 2018 07:55:18 +0000 https://resources.workable.com/?p=31061 When you click ‘Publish’ on a job board, you expect the next step to be exactly that. For your job ad to be published and visible to job seekers. Occasionally though, you might receive an email saying your job post was rejected. It’s frustrating, but there’s a reason for this rejection: job boards have their […]

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When you click ‘Publish’ on a job board, you expect the next step to be exactly that. For your job ad to be published and visible to job seekers. Occasionally though, you might receive an email saying your job post was rejected. It’s frustrating, but there’s a reason for this rejection: job boards have their own guidelines to ensure high-quality, legitimate job ads that’ll help you target the right candidates.

Here are the 6 most important job posting guidelines to help your job advertisement get published:

1. Advertise for one person per job ad

Looking to hire 10 Salespeople
Looking to hire a Sales Representative

Perhaps you’re opening a new store or you have a big project coming up and want to grow your teams rapidly. Even so, your job ad will be read by individuals, so appeal directly to them.

Most job boards won’t allow you to advertise for multiples of the same position, so write your job title and description for a single position. Add all the qualified applicants to your recruiting pipeline—and hire as many as you need. There’s no limit to the number of hires you can make from a single job advertisement.

When it makes sense, publish different job ads, tweaking the job titles and descriptions. For example, instead of advertising jobs for “Senior Sales Professionals”, create separate job posts for a “Sales Account Executive” and a “Regional Sales Manager”.

2. Clarify the location of your open job

Looking to hire a Developer in Boston or New York
Looking to hire a Developer in Boston, Massachusetts

Location plays a key role in a candidate’s decision to apply for a job. To avoid confusion, be specific or you risk seeing your job ad get rejected. For example:

  • Mention whether the position refers to your headquarters or one of your branches
  • Clarify if it’s a remote job
  • Create different job postings per region when you want to hire employees in various locations
Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

3. Mention the specific job title of your open position

See our job openings” or “Hiring now
Looking for a Senior Account Manager

Candidates search for job opportunities using specific keywords and job titles. In addition, job boards make recommendations to candidates based on their criteria. That’s why job seekers are less likely to click – or even come across – generic job postings. And job boards might reject those posts before they get published anyway.

To get closer to qualified candidates:

  • Create different job ads for different roles, so that job seekers see the one closer to their skills and interests
  • If you’re hosting a job fair or open house event, advertise on your careers site and social media pages to appeal to a larger audience, already familiar with your brand

4. Write informative job descriptions – not too long or too short

We are looking to hire a Marketing Assistant. Please send your resume at ABC@company.com

We are looking for a Marketing Assistant who’ll support our advertising campaigns and track web analytics. Your main job duties include A, B, C. To be successful in this role, you should be familiar with [Google Adwords and CRM software.] Our employees include benefits, including X, Y, Z.

Some job boards have a minimum character limit, but even if you’re posting on job boards without restrictions, make sure you provide candidates with enough details about the position and your company. By setting expectations early on, you’ll attract qualified candidates who are interested in the role.

As a rule of thumb, write job descriptions of around 700-800 words to include:

  • Specific job duties
  • Must-have requirements
  • Meaningful benefits you offer
  • Useful information about your company or teams

5. Avoid buzzwords or inaccurate job titles

We are looking for a Rockstar Engineer”
We are looking for a Python Developer

Realistic, descriptive job titles are more effective, as they’re easily searchable by candidates. When writing your job ads, think of what the role entails and capture this in the title. Here are a few basic job posting guidelines to keep in mind:

  • “Manager” and “Director” indicate the employee will lead a team
  • It’s best to include the department in the job title, like “Marketing assistant” or “Sales representative”
  • Buzzwords, like “unicorn”, “guru” and “ninja” can turn candidates off

6. Opt for neutral, unbiased language

We are looking for a salesman with at least 5 years of experience” or “We are looking for a youthful, energetic designer
We are looking for a salesperson with experience in X software” or “We are looking for a designer

Job boards usually reject posts with discriminatory or biased language. Unconscious bias is often hard to avoid, but reviewing and updating your language before you post the ad will help you build more diverse teams that bring different perspectives to the workplace.

To make your job ad language more neutral and inclusive, double-check whether your requirements are strictly job-related. Instead of mentioning protected characteristics like race, sex, age or religion, focus on:

  • Experience in your industry
  • Knowledge of tools you’re using
  • Tasks that employees should manage independently

To summarize our article, we created the following video about the six job posting guidelines to create effective job postings and attract ideal candidates:

If you need more help on how to write effective job posts from scratch, visit Workable’s job description library. You’ll find a wide range of downloadable templates for various departments and industries that will increase the chances your job ads get published and attract the right candidates. If you’re already using Workable as your recruiting software, find out how we help you avoid mistakes when you’re advertising for open jobs.

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GDPR privacy policy template https://resources.workable.com/gdpr-privacy-policy-template Wed, 29 May 2019 10:30:27 +0000 https://resources.workable.com/?p=32881 Use our GDPR privacy policy template as a guide about what your own privacy policy should look like.

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Use our GDPR privacy policy template as a guide about what your own privacy policy should look like.

GDPR privacy policy template

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GDPR Data Protection Officer job description https://resources.workable.com/gdpr-data-protection-officer-job-description Fri, 09 Feb 2018 14:42:29 +0000 https://resources.workable.com/?p=30683 Post this GDPR Data Protection Officer job description template to online job boards and careers pages to attract and hire qualified candidates. GDPR Data Protection Officer responsibilities include: Acting as point of contact with EU residents, supervisory authorities and internal teams Identifying and evaluating the company’s data processing activities Providing advice and instructions on how to […]

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Post this GDPR Data Protection Officer job description template to online job boards and careers pages to attract and hire qualified candidates.

GDPR Data Protection Officer responsibilities include:

  • Acting as point of contact with EU residents, supervisory authorities and internal teams
  • Identifying and evaluating the company’s data processing activities
  • Providing advice and instructions on how to conduct Data Protection Impact Assessments (DPIAs)

GDPR Data Protection Officer

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CCPA in HR: 5 things you need to know https://resources.workable.com/tutorial/ccpa-in-hr Wed, 04 Mar 2020 16:04:20 +0000 https://resources.workable.com/?p=73942 When it comes to employment-related personal information in the realm of human resources and recruitment, the CCPA is currently limited in its reach for HR than in general business. However, it still sets forth requirements for HR contexts. Also, those HR limitations are set to expire at the end of 2020 and the more robust […]

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When it comes to employment-related personal information in the realm of human resources and recruitment, the CCPA is currently limited in its reach for HR than in general business. However, it still sets forth requirements for HR contexts.

Also, those HR limitations are set to expire at the end of 2020 and the more robust rights the CCPA provides to consumers will kick in for HR data subjects as well unless there is a further amendment to extend the limitation.

In everyday terms, you have a bit of a breather compared with other functions when it comes to CCPA in HR – but:

1) Your HR work is still impacted to a degree

2) CCPA will start to impact you more from the end of 2020 onwards.

So, to find out what you do need to worry about, we got in touch with BakerHostetler consumer data protection lawyer Alan L. Friel who brings decades of consumer law to the table.

Mr. Friel spoke at length in a Workable webinar on this very topic on Wednesday, February 19. Watch the webinar here:

The way Mr. Friel puts it, there are only two major provisions you need to be aware of in HR for 2020:

  • The pre-collection notice
  • The private right of action for data security breach.

But again, that doesn’t mean you can sleep at night without worry. You still need to stay on top of five major aspects of CCPA in HR to stay on the compliant side of the tracks:

1. Provide pre-collection notice

To be clear: this applies to all information you’re collecting in an HR context, including from job applicants and existing employees.

The CCPA requires that businesses that collect a California consumer’s (defined as California taxpayers) personal information must, at or before the time the personal information is collected, clearly inform consumers on:

  • The categories of personal information to be collected
  • The purposes for which each of the categories of PI will be used

A pre-collection notice must be included at the point of collection of employment-related information. Learn more tips on staying compliant with CCPA in HR:
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In the HR context, this means that employers must give this type of notice at the point of collection of employment-related information, including on a job application. Be clear and up front about the types of personal information you’re collecting from the job applicant as well as the purposes for which you’re collecting it. You’re not just asking for the candidate to fill out the requisite fields – you will be using the collected information for certain business and, potentially, commercial purposes.

Even if it’s clear you’re just gathering information because you’re collecting applications for evaluating candidates for a job, you need to say so up front. You also will need to be sure to give additional pre-collection notice if you onboard the candidate.

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2. Clarify what you’re collecting and why

To be clear: Simply posting a notice is not enough. You also have to specify what data you’re collecting and why.

What are you collecting?

To make sure you’re compliant, list in your pre-collection notice each category of personal information that you’re collecting. The following 11 enumerated categories of personal information are set forth in in the CCPA, with common HR-specific examples (not limited to):

  1. Identifiers – name, address, email, SSN, DL number
  2. Personal records – phone number, education/employment history, bank account details
  3. Personal characteristics and traits – sex/gender, marital/veteran/familial status, race, disability
  4. Commercial information – benefits records, records of reimbursement of expenses
  5. Biometric information – finger/voice prints, retina scans
  6. Internet usage information – browsing and search history
  7. Geolocation data – physical location/movement, travel patterns (i.e. company tracking devices)
  8. Sensory data – audio/visual recordings (i.e. security cameras)
  9. Professional or employment information – resume, background checks, references
  10. Non-public education records – educational institution transcripts and records
  11. Inferences from public information collected – profiles reflecting abilities and aptitudes, aptitude testing results

Why are you collecting this information?

You also must fully disclose all business and commercial purposes for collecting the personal information. The first set of regulations of the CCPA – in HR or otherwise – specifies that the business and commercial purpose must be clearly outlined for each of the aforementioned categories you’re collecting for.

This means you can’t simply say you’re ‘collecting data for your records’ – you need to go into detail. The CCPA requires being specific about what data will be used for which purposes. Because of the amount of detail required – which may not provide any materially better information to the job applicant or employee – this may result in a lengthy document. You might be better off building out a full notice in a separate page and linking to it from the pre-collection notice itself – which is permitted in the proposed regulations. Alternatively, you can link to a privacy notice including this information.

The modified draft of the regulations still under consideration require less granularity by removing the requirement to disclose on a category-by-category basis the purposes for collection of the personal information. However, we will have to watch the rulemaking process to see where it lands.

For offline pre-collection notice, an example of sufficient notice provided by the regulations is “prominent signage directing consumers to where the notice can be found online.” Again, accordingly, it should suffice to provide a pre-collection notice as simple as: “For details on what personal information we collect and for what purposes visit [URL],” assuming that URL resolves to a notice which includes all of the detail required by the regs.

As for data sharing, for notice at collection of employment-related information, you do not need to include a link to a “Do Not Sell My Personal Information” page – at least in 2020. This may change for 2021.

3. Clear language from the get-go

The proposed regulations require that pre-collection notice must be plain and straightforward. Legal jargon is prohibited. Job applicants and employees don’t necessarily have a degree in law, nor are they well-versed in legal jargon. So, consequently, you are required to communicate what you’re doing in everyday language.

If you’re working with a legal document, don’t copy and paste – be familiar with the content itself and be ready to communicate it both verbally and in writing in such a way that job applicants and employees can fully understand what information you’re collecting and for what purposes.

4. Don’t do anything you didn’t say you would do

The CCPA specifies that a business cannot collect additional categories of personal information without providing the consumer with notice – replace “consumer” with “job applicant” or “employee” or “contractor”, and that’s how it applies to you in HR and to the person whose personal information you are collecting.

If you needed extra information on a job applicant or employee and you didn’t include a precursor in your pre-collection language about it, it’s better not to do it without giving notice to the job applicant or employee. The proposed regulations suggest that only registered data brokers are relieved of pre-collection notice when the collection is other than directly from the person. Also, keep in mind other laws like the Fair Credit Reporting Act, which require consent for background checks and give applicants the right to review the results.

5. Even publicly published information is protected

Many ATS solutions – and any software in general – can and do collect personal information automatically. Much of this is public – for instance, on LinkedIn, company pages, or any other public webpage – but nevertheless, even that ‘public’ personal information is covered by the CCPA.

However, data publicly available from a government publication is excluded from the definition of personal information.

Better safe than sorry

This doesn’t seem like a lot, but remember, it’s still early stages. The CCPA will get more complicated as it continues to take effect, and there are other states considering robust privacy laws. As said above, human resources isn’t nearly as impacted in 2020 as others are – but that can change as we go into 2021.

The spirit of “better safe than sorry” very much applies here – it’s best to get ahead and pre-empt any potential problems that may arise by following these five rules.

Related content:
AB25: How CCPA affects employers and recruiters
CCPA: Frequently Asked Questions on California’s new privacy law

 

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CCPA compliance checklist: Are you ready for CCPA? https://resources.workable.com/tutorial/ccpa-compliance-checklist Fri, 20 Dec 2019 16:43:53 +0000 https://resources.workable.com/?p=38461 CCPA is live as of January 1, 2020. If you haven’t checked our CCPA FAQs, our comparison of CCPA vs. GDPR, and our guide on how recruiters are affected by CCPA, now is the time to do it. But, as a company that has worked hard to comply with privacy laws (like GDPR), we know […]

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CCPA is live as of January 1, 2020. If you haven’t checked our CCPA FAQs, our comparison of CCPA vs. GDPR, and our guide on how recruiters are affected by CCPA, now is the time to do it.

But, as a company that has worked hard to comply with privacy laws (like GDPR), we know it’s hard to digest all this information and formulate your action plan. That’s why – while we have a window of opportunity to ensure compliance with CCPA before fines kick in later this year – we present you with a CCPA compliance checklist. This will help you identify what areas you’ve covered and where you lag behind.

But first, let’s remember which companies CCPA applies to:

CCPA applies to business inside or outside of California that collect personal information of California residents and meet at least one of three conditions:

  • Annual gross revenue of more than $25 million.
  • Handles (buying, selling, etc.) personal information of more than 50,000 CA-based consumers, households, or devices annually.
  • Gets at least 50 percent of annual revenue from selling CA consumers’ personal information.
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With this CCPA checklist, you can check how ready you are for CCPA. Ideally, you should be able to answer all of the above questions and requirements. If not, gather what you’re missing and ask your attorney what moves you can make to be compliant by January.

Please keep in mind: Workable is not a law firm. This CCPA compliance checklist is meant to provide general information and should be used as a reference. It’s not a legal document and doesn’t provide legal advice. Neither the author nor Workable will assume any legal liability that may arise from the use of this article. Always consult your attorney on matters of legal compliance.

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CCPA: Frequently Asked Questions on California’s new privacy law https://resources.workable.com/tutorial/ccpa-faq Thu, 17 Oct 2019 09:31:43 +0000 https://resources.workable.com/?p=34940 In an era when many business activities happen online – and when most people have a digital footprint – privacy laws are inevitable. After the widely known GDPR came into effect, many other countries and regions are continuing to establish privacy laws of their own. CCPA in California is one of them. If you have […]

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In an era when many business activities happen online – and when most people have a digital footprint – privacy laws are inevitable. After the widely known GDPR came into effect, many other countries and regions are continuing to establish privacy laws of their own. CCPA in California is one of them.

If you have questions on this particular law (including basic, but important ones like “what is CCPA?”), here’s a short FAQ to help you understand it better:

What does CCPA mean?

“CCPA” stands for California Consumer Privacy Act.

What is the California Consumer Privacy Act of 2018?

The California Consumer Privacy Act, or CCPA, is a privacy protection law voted in by California lawmakers in 2018. Its purpose is to protect the personal information of California residents (“consumers”).

When does CCPA go into effect?

CCPA goes into effect on January 1st, 2020.

What does the CCPA do?

To protect the personal information of consumers, CCPA places requirements on businesses for collecting, sharing or selling that personal information. It also restricts the sale of personal information of minors.

CCPA gives privacy rights to California residents, too. These rights include the right to disclosure, the right to deletion, the right of data portability and the right to object to the sale of their personal information.

Who does the CCPA apply to?

CCPA protects California residents (whether they’re currently in the state or not) and refers to them as “consumers”.

CCPA places obligations on “businesses” headquartered inside or outside of California, which collect personal information of California state residents and satisfy at least one of three conditions:

  • Annual gross revenue of more than $25 million.
  • Handling (buying, selling, etc.) personal information of more than 50,000 CA-based consumers, households, or devices annually.
  • Gets at least 50 percent of annual revenue from selling CA consumers’ personal information.
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What personal information is protected under this law?

Under CCPA, “personal information” refers to information that identifies, relates to, describes, and is linked to or associated with a consumer or household.

Based on this definition, information covered by CCPA may include name, address, social security number, email address, search history, IP address or geolocation data (this list isn’t exhaustive).

What are the main CCPA requirements for businesses?

The main CCPA requirements for businesses are:

  • Disclose collection. A business must disclose the categories and purposes of collecting personal information. When receiving a verifiable consumer request, they must also disclose the specific pieces of personal information they have collected.
  • Provide the right of deletion. A business must inform consumers of their right to request the deletion of their personal information the business has collected and comply with such a request
  • Give consumers the opportunity to exercise their rights. For example, the business must provide two or more designated methods for consumers to submit requests. It must also include a “Do not sell my personal information” link on a prominent place of the website’s homepage.
  • Have a CCPA-compliant privacy policy. This policy must include a description of a consumer’s privacy rights under CCPA and a link to the “Do not sell my personal information” page.
  • Comply with consumer requests. A business must comply with a verified consumer request within 45 days. If the business can’t comply for some reason, it must inform the consumer.
  • Respect consumers’ rights under CCPA. This includes the right to access, the right to deletion, the right to data portability, the right to opt-in (for minors) and the right to opt-out.

Can a company refuse to comply with a consumer’s request?

Yes, under certain conditions. CCPA obliges businesses to comply with consumer requests unless certain criteria are met. For example, a business isn’t required to comply with a consumer’s request to delete their personal information if it’s “necessary for the business to maintain the consumer’s personal information”. The law lists the criteria that make it “necessary” to keep a consumer’s information (e.g. to comply with a legal obligation, detect security incidents and more).

To be on the safe side, consider all consumer requests via the method you’ve established. Consult with your legal counsel to ensure you’re allowed to refuse to comply on a case-by-case basis.

Are there exceptions from this law?

Yes, under Assembly Bill 25, there’s a one-year exemption from the CCPA obligations for businesses that collect and process data for a natural person acting as a job applicant. This means that for one year (until Jan 1, 2021), job applicants don’t have the same rights as other consumers.

There are expectations for specific privacy laws regarding employees. (Workable is planning to publish an article on AB 25 in the future, so stay tuned!).

What’s the CCPA-GDPR comparison?

Generally, while the two laws have some similarities, they may present also some differences. For example, GDPR has extra-territorial effect and under certain circumstances it can apply to companies that process EU data whether they’re established in the EU or not. CCPA can also apply to businesses headquartered outside California which collect personal information of California state residents and which satisfy certain criteria.

Learn more about the CCPA vs. GDPR comparison.

Does this California law place requirements for security like GDPR?

This is ambiguous. GDPR clearly talks about having in place “appropriate technical and organizational measures”. CCPA contains language that could point to security guidelines.

Generally, it’s good to consult attorneys and security experts to ensure you protect the personal information of consumers as much as possible.

How to implement CCPA

Each business might need to follow a tailored plan of action to achieve compliance with the CCPA, but generally, you could follow this CCPA compliance checklist:

  1. Read about the law yourself. If possible, read the actual CCPA law to see the requirements and collect questions you may have.
  2. Consult with your attorney or legal counsel. Legal counsels can answer your questions and explain the requirements of the law, as well as any controversy around it.
  3. Compare and contrast with other privacy laws. If you comply with other privacy laws (e.g. GDPR), see if there’s any overlap in the requirements – it’s possible that you already comply with some aspects of California’s privacy legislation.
  4. Create a plan for CCPA compliance. You should do this jointly with your legal experts to make sure you implement the right actions (e.g. methods to verify consumer requests, updates on the website or privacy policy) before CCPA goes into effect in January 2020.
  5. Keep abreast of changes. Laws can change, especially via assembly bills. For example, job applicants and employees are likely excluded from the definition of “consumer” via Assembly Bill 25.

What are the consequences of violating this law?

Under CCPA, each business has 30 days to cure violations and inform consumers that they have done so. After these 30 days, if the business still doesn’t comply, it can receive a fine from $2,500 to $7,500. The business may also need to pay $100 to $750 per consumer per incident after civil action.

For example, the minimum amount you might need to pay for violating CCPA for 1,000 consumers is $1,000*100= $100,000, plus a minimum of at least $2,500.

Workable is not a law firm. This article is meant to provide general guidelines and should be used as a reference. It’s not a legal document and doesn’t provide legal advice. Neither the author nor Workable will assume any legal liability that may arise from the use of this article. Always consult your attorney on matters of legal compliance.

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How to approach GDPR legitimate interest in recruiting https://resources.workable.com/tutorial/how-to-approach-gdpr-legitimate-interest-in-recruiting Tue, 07 Aug 2018 12:11:58 +0000 https://resources.workable.com/?p=31522 The General Data Protection Regulation (GDPR) provides six lawful bases for processing personal data. Two of them – legitimate interest and consent – are very relevant to recruiting. But while consent is strictly defined and simple to grasp, legitimate interest is vague and idiosyncratic. And that’s what makes legitimate interest a challenge for employers. On […]

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The General Data Protection Regulation (GDPR) provides six lawful bases for processing personal data. Two of them – legitimate interest and consent – are very relevant to recruiting. But while consent is strictly defined and simple to grasp, legitimate interest is vague and idiosyncratic.

And that’s what makes legitimate interest a challenge for employers. On one hand, it’s quite flexible. On the other hand, you might struggle to interpret your legitimate interest or be unsure about whether your interpretation would stand its ground during an audit.

To help you understand legitimate interest better and give you some pointers about how to approach it, we’ve created this short guide:

Disclaimer: While Workable has consulted with legal professionals both in the creation of this guide and our own product features, Workable is not a law firm. All information in this guide is general information only. It is not intended to constitute legal advice or be the complete and comprehensive statement of the law, nor is it intended to address your specific requirements. Organisations should take independent legal advice regarding their own provisions for data protection.

What is legitimate interest?

GDPR provides a legitimate interest definition in Article 6 (f). The gist:

you can process people’s personal data for a specific legitimate purpose unless their interests, rights and freedoms override that purpose.

In practice, it’s often challenging to figure out if your legitimate interest is appropriate under GDPR.

When does legitimate interest apply?

In general, you can rely on legitimate interest when you use people’s data in ways that:

  • They would reasonably expect you to,
  • Have minimal privacy impact and,
  • Have a compelling justification.

Legitimate interest in recruitment can be an appropriate lawful basis when processing recruiting-related data. Data that doesn’t help the team to either contact or evaluate a candidate, or that includes ‘sensitive’ information (like race and ethnic origin, religious or political beliefs and disability or genetic information), isn’t related to recruiting. Generally, you shouldn’t be collecting this kind of data as part of the hiring process.

To ensure that you can rely on legitimate interest for processing specific recruitment data, it’s best to do a legitimate interest assessment (LIA).

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Why and how to conduct a legitimate interest assessment (LIA)

Every team in your organisation that processes personal data (even a small amount) should conduct an LIA. This assessment will help you:

  • Determine the boundaries of your legitimate interest.
  • Show authorities that you’ve thought the matter through and documented the process properly (which will play a big role in proving your GDPR compliance during an audit).

To conduct an LIA, the head of a department, team or function should complete the three-part test:

  1. Purpose – is there a legitimate interest behind the data processing?
  2. Necessity – is the data processing necessary for that purpose?
  3. Balancing – is the legitimate interest overridden by the person’s interests, rights or freedoms?

You need to complete the test in this exact order. To make the process easier, we have a document with a Legitimate Interest Assessment (template).

Purpose

Here are some details on the test for ‘Purpose’:

  • Define a purpose for processing data. According to the UK’s Information Commissioner’s Office (ICO), you can’t just say “we have a legitimate interest to process customer data” (same goes for candidate data). Your legitimate interest should be specific and clearly defined.
  • You don’t need to have an original or inspiring reason to process data. Legitimate interest can be trivial, but remember that the weaker the purpose, the more easily it can be overridden by people’s interests in the balancing test.
  • Your purpose must be legitimate. This seems like a no-brainer, but it’s important to note that if a purpose for processing data is unlawful or unethical, then it’s not legitimate.

To ensure you tick off these points, answer these questions as part of your LIA (the questions are included in the template):

  • Why do you want to process the data?
  • What benefit do you expect to get from the processing?
  • Do any third parties benefit from the processing?
  • Are there any wider public benefits to the processing?
  • How important are the benefits that you have identified?
  • What would the impact be if you couldn’t go ahead with the processing?
  • Are you complying with any specific data protection rules that apply to your processing (eg profiling requirements, or e-privacy legislation)?
  • Are you complying with other relevant laws?
  • Are you complying with industry guidelines or codes of practice?
  • Are there any other ethical issues with the processing?

When answering these questions about processing candidate data, you may find some of them aren’t applicable to your organisation (like “Are there any wider public benefits to the processing?) In this case, you could mark it as ‘not applicable’, since regulators will expect to see that you have considered this question but determined there was no relevant answer.

Necessity

Here are some details around the test for ‘Necessity’:

  • ‘Necessary’ means this data processing is the only way to meet your legitimate purpose. You need to be sure that processing personal data of people is the only way to achieve your legitimate purpose. If there’s a reasonable, less invasive way to achieve your purpose, your legitimate interest likely fails the necessity test.

To make sure the processing is necessary, answer the following questions as part of your LIA:

  • Will this processing actually help you achieve your purpose?
  • Is the processing proportionate to that purpose?
  • Can you achieve the same purpose without the processing?
  • Can you achieve the same purpose by processing less data, or by processing the data in another more obvious or less intrusive way?

Balancing

Here are some details around the test for ‘Balancing’:

  • Consider a person’s reasonable expectations. For example, you can process contact information found on a person’s social media profile only if there’s a reasonable expectation of contact on their side. Generally, people who use Facebook or Instagram do so for personal reasons, not professional, so they might not expect to be contacted for jobs. Under certain circumstances (for example, when someone mentions on their Facebook profile that they’re looking for a job), you might have a legitimate interest in contacting them. Also, as explained by ICO, members of a professional network (like LinkedIn) who have enabled settings to show recruiters that they’re open to job opportunities have shown a reasonable expectation of contact.
  • Decide whether your data processing harms people’s freedoms in some way. Although it’s unlikely that processing data in the scope of recruiting will cause harm, you still need to consider every case separately. If you find that you might unjustifiably harm a person whose data you want to process, you should delete the data you already have and avoid collecting more.

To determine these points, answer these questions as part of your LIA:

Nature of the personal data

  • Is it special category data or criminal offense data?
  • Is it data which people are likely to consider particularly ‘private’?
  • Are you processing children’s data or data relating to other vulnerable people?
  • Is the data about people in their personal or professional capacity?

Reasonable expectations

  • Do you have an existing relationship with the individual?
  • What’s the nature of the relationship and how have you used data in the past?
  • Did you collect the data directly from the individual? What did you tell them at the time?
  • If you obtained the data from a third party, what did they tell the individuals about reuse by third parties for other purposes and does this cover you?
  • How long ago did you collect the data? Are there any changes in technology or context since then that would affect expectations?
  • Is your intended purpose and method widely understood?
  • Are you intending to do anything new or innovative?
  • Do you have any evidence about expectations – like from market research, focus groups or other forms of consultation?
  • Are there any other factors in the particular circumstances that mean they would or would not expect the processing?

Likely impact

  • What are the possible impacts of the processing on people?
  • Will individuals lose any control over the use of their personal data?
  • What is the likelihood and severity of any potential impact?
  • Are some people likely to object to the processing or find it intrusive?
  • Would you be happy to explain the processing to individuals?
  • Can you adopt any safeguards to minimise the impact?

Some of these questions may need extra thought. For example, what is ‘having an existing relationship with someone’? Does previous communication about a job opportunity count? Should you assume they have reasonable expectations of contact if they have replied at least once to your messages? If you think you can answer ‘yes’, make sure to clearly explain your reasoning in your LIA.

What happens after you conduct the LIA?

There are some times when an LIA will be insufficient for compliance. That’s when you identify that your data processing will have a significant privacy impact. For example, this could come about if you give a positive answer to the two initial questions in the balance test. When this happens, you should do a Data Protection Impact Assessment (DPIA) and keep the LIA as a reference.

After you’re finished with your LIA (or DPIA), remember that you may have to re-do your assessment in the future if you want to start processing other types of information or if something changes in the way you process data. Those responsible for the recruiting function should keep the assessments under review to raise the chances of being compliant with GDPR.

Collect candidate data… with caution

Having legitimate interest to process candidate data is essential—but not enough for compliance. You need to follow GDPR’s instructions when sourcing candidates or retaining their data. Here are a few basic rules to keep in mind (for a more detailed explanation of your responsibilities under GDPR, refer to our GDPR compliance guide for recruiters and hiring teams):

  • Be transparent. Send an email to sourced candidates to inform them you’re processing their data within one month after you first processed it. You should also link to your privacy notice in that email. If you don’t send this email within a month, you should delete their data from your database immediately.
  • Follow data retention obligations. You can’t keep candidate data indefinitely. Let candidates know for how long you’re going to keep their data (you can keep them only for as long as they’re relevant). If you currently have old or irrelevant candidate data, it’s best to delete it.
  • Give candidates ways to exercise their rights under GDPR. Provide clear instructions on how candidates can request the details of the data you are processing and how they can ask you to delete it. Be ready to comply with their requests.

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A recruiter’s guide to GDPR compliance https://resources.workable.com/tutorial/gdpr-compliance-guide-recruiting Fri, 19 Jan 2018 21:24:10 +0000 https://resources.workable.com/?p=29984 Starting from May 2018, organisations that collect personal data of EU residents must become compliant with the General Data Protection Regulation (GDPR.) The GDPR is a new law that aims to strengthen people’s rights to privacy and protect their personal data. GDPR places the burden of ensuring compliance on your entire organisation, especially functions like […]

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Starting from May 2018, organisations that collect personal data of EU residents must become compliant with the General Data Protection Regulation (GDPR.) The GDPR is a new law that aims to strengthen people’s rights to privacy and protect their personal data.

GDPR places the burden of ensuring compliance on your entire organisation, especially functions like recruiting which rely heavily on collecting candidates’ personal data. What should employers do to ensure GDPR compliance when they find candidates online or collect candidate data in their talent pools?

To help you on the journey towards GDPR compliance, we prepared this recruitment guide:

Please note: while Workable has consulted with legal professionals both in the creation of this guide and updates to our own product features, Workable is not a law firm. All information in this guide is general information only. It is not intended to constitute legal advice or seek to be the complete and comprehensive statement of the law, nor is it intended to address your specific requirements. Organisations should take independent legal advice regarding their own provisions for data protection.

Who must comply with GDPR and what are the penalties for non-compliance?

The GDPR applies to companies that process data of EU residents. This covers EU organisations and non-EU companies that offer goods or services to EU residents or monitor their behavior. All these organisations should become compliant when the law takes effect on 25 May 2018. If they don’t, they risk being fined up to 4% of their annual global turnover (revenue) or €20 million, whichever is greater. Companies may also see their reputation hurt by fines or reprimands.

UK organisations must comply with the GDPR until Brexit is completed, and possibly afterwards too.

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What are the basic GDPR terms and how do they relate to recruiting?

In respect to the recruiting function, the GDPR refers to:

  • Candidates or “data subjects.” Candidates are the data subjects because they can be identified through personal data they give to companies. For example, their resumes may include their names, physical addresses or phone numbers. The GDPR exists to protect this kind of data. Members of hiring teams are also considered data subjects under GDPR, but their own data will not be processed in the same extent that candidate data will.
  • Employers or “data controllers.” Employers, or recruiters who serve as their company’s main representatives to candidates, determine the purpose of collecting candidate personal data. This makes them the data controllers who are fully responsible for protecting candidate data and using it lawfully.
  • Applicant Tracking Systems (ATS) and other recruitment software/services or “data processors.” Your ATS is a data processor because it processes candidate data on behalf of your company following your company’s instructions. Data processors often have “sub-processors” (e.g. Workable uses a cloud platform to deploy its system.)

Our hiring specialists can answer all of your questions about GDPR and the Workable GDPR Feature Pack. Request a free demo to learn how Workable’s all-in-one recruiting software can keep candidate data secure while making your hiring process more efficient. 

How does the GDPR affect recruiting?

Here are a few key directives of GDPR that affect the daily work of recruiters and hiring teams:

  • You need legitimate interest to process candidate data. GDPR obliges you to collect data only for “specified, explicit and legitimate purposes.” This means, for example, that you can source candidate data as long as you collect job-related information only and you intend to contact sourced candidates within 30 days.
  • You need to have candidate consent to process sensitive data. GDPR requires you to ask for consent when you want to process data like disability information, cultural, genetic or biometric information or information gathered for the EEO survey or a background check. In these cases, you must ask for consent in a clear and intelligible way and provide candidates with clear instructions on how to withdraw their consent should they wish to.
  • You need to be transparent about processing candidate data. Companies must have clear privacy policies and recruiters are obliged to make those policies available to candidates. You must also disclose where you store candidate data (e.g. your ATS) and state that you will use this data for recruitment purposes only.
  • You need to assume responsibility for compliance (accountability.) Your company needs to be able to demonstrate compliance with the GDPR. For example, under GDPR, your company is responsible for who it does business with (e.g. an ATS provider or sourcing services.) If your contractors fail to comply with the law, your company is accountable as well.

Also, you are obliged to comply when candidates exercise their rights under GDPR:

  • Candidates have the “right to be forgotten.” Candidates have the right to ask you to delete and stop processing their personal data. You must locate every place that you keep their information (e.g. spreadsheets) and delete it within one month after receiving the candidate’s request.
  • Candidates have the right to access their data and ask you to rectify it. Candidates have the right to ask what data of theirs you hold. They can also request that you make corrections to any inaccuracies (rectify.) You must grant both requests within one month and provide candidates with a free, electronic copy of their own personal data.

What should employers do to comply with GDPR?

Map your recruiting data

One of the first things that your company must do to prepare for GDPR is to conduct a companywide data audit. This process will show what kind of data your organisation collects, how, why and from where.

As far as recruiting data goes, you must be clear about where and how you find and store candidate names and contact details, as well as other identifying information. Here are some questions you should be able to answer when the data audit is completed:

  • What are our candidate sources and how do we collect personal data? An example would be gathering candidate data via application forms linked from your job ads.
  • What kind of data do we collect and how much of it do we actually use? An example is asking candidates to provide their email, home address and phone number. You must be certain that all this information is needed for your recruiting (legitimate interest), otherwise you shouldn’t be collecting it.
  • How do we use personal data in our operations? An example would be using candidate data to screen candidates and judge their suitability to progress to interview.
  • Where do we store data and who has access to it? An example would be storing candidate data in spreadsheets or an ATS and sharing them with hiring teams.
  • How does data flow within our company across processes/ functions/ departments? An example would be how candidate information is transferred from sourcers to hiring managers to hiring team members, so they can contact those candidates.
  • What are our processes for sharing, transferring, modifying and deleting data? Again, if you use spreadsheets to track candidate data, what process do you have for correcting inaccuracies or sharing the documents?

Create a privacy policy for recruiting

Your company must have a transparent privacy policy in place explaining how it collects, processes and protects data and giving instructions to data subjects on how to ask your company to delete and rectify their data. In addition to this privacy policy, your company may find it useful to have a privacy notice for recruitment. This note will address candidates directly and should include all information required by GDPR Article 13 and Article 14 as well as a recount of your company’s actions to ensure data protection:

  • The name and contact details of your organisation. If you have appointed a Data Protection Officer (DPO), include their contact details as well.
  • A statement that any data requested will be used for recruitment purposes only. You need to explain your legitimate interest too.
  • The types of information about a candidate that reside in your company’s files. These could be contact details, social and professional profiles, education and work experience.
  • Who you will share the data with. For example, if you are a recruitment consultant, you may share this data with your clients.
  • Where you find candidate data. It’s important that you mention you use your sources lawfully.
  • Where the processing is based and where you store data. This is especially important if you transfer data outside the EU.
  • How long your organisation intends to store each candidate’s data. If this isn’t possible, you need to explain with what criteria you determine this period.
  • The candidates’ rights. These include the right to be forgotten, to rectify or access data, to restrict processing, to withdraw consent, to be kept informed about the processing of their data.
  • Instructions on how candidates can take action on the processing of their personal data. Let them know how to access their data or request that you delete, rectify or restrict processing of their data.
  • How you protect candidate data. You could sum up or link to your company’s general privacy policy which should include all the ways your company protects data (e.g. encryption, privacy by design.)

Source candidates online with care

Sourcing is an essential function for organisations that want to find great people. However, sourcing requires finding and storing personal candidate data so complying with GDPR all the way is critical.

First, keep in mind that you need legitimate interest to source candidates and process their personal data. Ensure that you:

  • Actually intend to contact those candidates. Simply building your talent database by adding candidate data in case you need it in the future is not legal under GDPR.
  • Plan to contact candidates as soon as possible. You can only keep a candidate’s data without informing them for a limited time (a month at most). Contact these candidates as soon as possible and delete their data if they ask you to. If you change your mind about a candidate, and decide not to contact them, you must delete their data immediately.
  • Collect only the data you need. You may want to process candidate data relating to education, work history or skills along with contact details. These types of data make sense for your recruitment process. However, you should not process irrelevant data (e.g. cultural information) for recruiting purposes. If you need to process this data, make sure to explain it when you contact candidates and ask for their consent.
  • Obtain data lawfully. Gathering data from social profiles is legal under GDPR, if those profiles are publicly accessible and if you can reasonably assume that candidates expect to be contacted. For example, you may assume that a publicly accessible LinkedIn profile indicates a reasonable expectation of contact. Only then, you can proceed to process candidate data.

Create a template text that you can add to your sourcing emails. If you have a recruitment-specific policy in place, you can provide your organisation’s name and contact details, say that you intend to keep data for recruitment purposes only and link to your recruitment privacy policy to convey the rest of the necessary information.

If you don’t have a recruitment privacy notice yet, you need to include all information required by GDPR Article 14 (explained above) in your email. Here’s a sample email text with placeholders:

Acme, Inc. [address, phone number, email) has collected and stored your resume and contact details.

We process this data for recruitment purposes only. We found this data on [Linkedin] when looking to fill an open position at our company. We are storing this data in our Applicant Tracking System, [which stores data in the U.S and is fully compliant with EU data protection laws], and we will not share it with anyone else.

We would like to keep this data until our open role is filled. [We can not estimate the exact time period, but we will consider this period over when a candidate accepts our job offer for the position for which we are considering you.] When that period is over, we will either delete your data or inform you that we will keep it in our database for future roles.

Here’s a link to our privacy policy. In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data.

You have the right to lodge a complaint about the way we handle your data with [supervisory authority] or you can contact our [DPO] at [contact details] for more information or concerns.

Ensure your job application process complies with GDPR

When candidates fill out your job application forms, they provide you with their personal data. Because job applications correspond to actual job openings, you have legitimate interest in processing this data and you do not need to ask for explicit consent. But, to be fully compliant with GDPR, ensure you:

  • Ask only for personal data you need. The Working Party 29 (the collection of data protection authorities) states that the data you collect from candidates must be “necessary and relevant to the performance of the job which is being applied for.”
  • Be transparent. In your job ads, let candidates know that you intend to use their data for recruitment purposes only and how long you may need to keep this data. If you plan to gather more information about candidates (for example, by reviewing their social media profiles) as part of your screening process, you need to say that explicitly and explain how and why.
  • Link to your privacy policies. You company’s privacy policy should be easily accessible. It should include instructions to candidates on how they can ask you to delete, rectify or stop sharing their personal data. In your job ad, let candidates know that they can find that information in your privacy policies.

Update your rejection email templates

Sometimes you have more than one great applicant for a role. If you can’t hire all of them, you may want to keep the ones you didn’t hire on file for future roles. To remain compliant with GDPR, you need to make sure that you will not keep this data for a longer period than the one you originally mentioned to candidates. If, for example, you told candidates in your sourcing email that you would keep their data for a year after they apply, you don’t need to send them another email until that year has passed. Conversely, if you told candidates you would keep their data until you filled this particular position, then you need to inform them again that you want to keep the data you had collected.

Do this with your rejection email. Add a few sentences to:

  • Explain why you want to keep the candidate’s data.
  • Mention how long you plan to keep their details.
  • Link again to your recruitment privacy notice.
  • Let candidates know they can ask you to delete their data at any time.

If they ask you to delete their data, you must comply.

Prepare to inform candidates of data processing whenever you receive their data

Often, you will find yourself possessing personal candidate data through means other than job applications or online sourcing. Candidates may give you their CVs at a career fair or a networking event. Or they may ask you to contact them with job opportunities. All these scenarios are lawful under the GDPR, but you need to be able to demonstrate that you have been transparent.

You can do this by preparing standard forms that provide all information required by GDPR and ask candidates to sign. Or you can email them afterwards with your recruitment privacy notice and the rest of the necessary information.

Review existing talent pipelines

GDPR covers personal data that your company has collected in the past. This means that you must review your talent databases, spreadsheets and other files where you store candidate data before the law comes into effect in May.

This is a good opportunity to make sure your talent database is updated and relevant. Determine which candidates may be good matches for future open roles in your company and which are not:

  • If you determine that a candidate is unlikely to be qualified for future roles or is no longer relevant or you obtained their information too long ago, then you must delete their data.

If you store candidate data in your ATS, it’d be easy to delete the data of those who were disqualified. Take a quick look at all candidate profiles to see if there are candidates who are promising or whom you wanted to contact in the future. You could mass-delete the rest.

  • If you’d like to keep a candidate in your talent pipelines, reach out to them to inform them that you are processing their data.

For candidates that you want to keep in your database, prepare an email to give them necessary information. This email should be similar to the email you would send to sourced candidates in that it must include all information about what data you hold and where. These emails should also include links to your privacy policies. Your ATS may have bulk email functions that will make sending this email much easier.

Ensure your software vendors are compliant

Data processors have full access to your candidates’ data. This is why GDPR expects you to be certain that your partners protect this data the same way you do.
Your most important vendor in recruitment is your ATS provider. Your ATS is the place where you will store almost all candidate data, send emails and delete or modify information. If your ATS complies with GDPR, it will be a great ally in ensuring your company complies as well.

If you aren’t using an ATS, consider investing in one before GDPR comes into effect. Spreadsheets, which are the most common alternative to software vendors, may expose you to risks concerning GDPR compliance as they provide a poor audit trail, access controls and version control. One of the key benefits of spreadsheets is also one of their key flaws, in that they can be easily duplicated, modified and disseminated without the owner’s knowledge. And, they are a cumbersome method of erasing and correcting data.

As a first step, arrange a meeting with your ATS provider or several if you’re planning on purchasing an ATS. Ask:

  • Whether GDPR applies to them as processors. If they aren’t an EU company, they should either be part of the Privacy Shield (for U.S. companies) or be ready to sign effective data processing agreements that oblige them to follow GDPR’s guidelines.
  • How they plan to become GDPR compliant. They should also be able to tell you where they store their data and how they ensure this data is protected.
  • Whether they use compliant vendors. They should have data processing agreements in place with those subcontractors.
  • Whether they have clear privacy policies. Review their privacy policies to ensure they comply with GDPR and can adequately protect candidate data.

Be prepared to grant candidate requests

A big part of remaining compliant with GDPR is to be able to help candidates exercise their rights under this law. To do this, you must provide guidelines and processes to:

  • Let candidates access their personal data upon request.
    • Determine the format of the electronic copy of their data that you must give candidates.
    • Establish a process to extract and send that copy.
  • Delete candidates’ personal data or restrict processing upon their request.
    • Find all places where you keep data (you must have done this during your data audit) and establish a process to delete data from all these places.
  • Rectify candidate data.
    • Ensure you have processes to control different versions of candidate data. For example, you should not correct the same candidate data on one spreadsheet and not in another. Having an ATS in place can save you this trouble.
  • Let candidates withdraw consent (in case you decided to use consent as the legal basis for processing).
    • Compare this process to the process of giving consent. GDPR requires that the processes of giving and withdrawing consent should be equally easy and simple.

Ensure you communicate these processes clearly on your website and/or your terms and conditions.

Related:

GDPR Readiness Evaluator
GDPR checklist: Requirements for recruiters and HR

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EU data protection directive: what employers need to know https://resources.workable.com/tutorial/eu-data-protection-directive-what-employers-need-to-know Thu, 18 Feb 2016 14:03:31 +0000 https://blog.workable.com/?p=1932 If your company is based in the European Union you will have found yourself thinking more and more about data and harbours. Every time you consider adopting a new app to manage your business, you will be asking if you can store your company’s information on this online service. This post offers a step-by-step guide to […]

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If your company is based in the European Union you will have found yourself thinking more and more about data and harbours. Every time you consider adopting a new app to manage your business, you will be asking if you can store your company’s information on this online service. This post offers a step-by-step guide to verifying that storing your company’s (or your customers’) personal data on that service will not breach the data export limitations of the EU Data Protection Directive.

The EU and US have differing legal approaches to data security. Put simply the EU regards it as a human right and the US treats it as a consumer protection issue. This mattered less to business until the “safe harbour” agreement under which US businesses were allowed to self certify their compliance with EU privacy laws was declared invalid by the European Court of Justice.

1. Is the subsidiary you’re contracting with in the US or EU?

You’ll need to check the Terms and Conditions of the service to find out. Note that you are not looking to establish where the headquarters of the vendor are, but rather where the subsidiary that you are contracting with is located (often referred to as the “Contracting party” or “Contracting entity”). For example, HubSpot is a US company but its terms state: “If you are located in Europe […], then you are contracting with HubSpot Ireland Limited and this Agreement is governed by the laws of the Republic of Ireland.”

Manage compliance confidently

Navigate local and international regulation - including GDPR and EEOC/OFCCP - with automated tools and reports that take the effort out of compliance, wherever you’re hiring.

Demonstrate compliance with Workable

2. If you are transacting with a non-EU entity

You need to verify that the vendor has put in place one of the mechanisms that enable transfers of personal data outside the EU. Safe Harbour used to be the most common one but after its demise the following are still considered valid:

a) Model clauses (also referred to as Model contracts): A standard contract provided by the EU, which specifies restrictions and safeguards on the use of personal data. This is now the most common way to facilitate cross border transfer. The model clauses will often not be included in the standard terms of the service, and will be offered as an addendum that you and the vendor will need to sign. For example, Amazon Web Services (AWS) offers a Data Processing Agreement that incorporates the model clauses, which customers need to sign and mail back to Amazon.

b) Binding Corporate Rules (BCRs) is an alternative that applies to transfers within a multinational corporate group. This is more cumbersome that the Model clauses and less common.

3. If you are transacting with an EU entity

You still need to check if, and under what protection, your data is exported from the EU. A common scenario is that an EU vendor is using a US data center, in effect exporting all its customers’ data to the US.

4. If the EU entity is storing all data within the EU

You are all set (unless you are German – see number 6 below).

5. If the EU entity is exporting some or all of its data outside the EU

You will need to verify that the vendor has put in place one of the mechanisms described in step 2 to facilitate the data export. For example, Workable is a UK company that is storing data in AWS in the US, and also provides partial access to this data to employees of its US subsidiary. We enable the former by having signed AWS’s Data Processing Agreement that incorporates the model clauses, and the latter by having the US subsidiary sign the model clauses with the UK entity. We also asked all our US employees to sign a proprietary information agreement (and will provide relevant training), which incorporates all the obligations that arise from the model clauses.

6. Are you a German company?

Gesundheit! There are some additional requirements for German companies. Section 11 of the Federal Data Protection Act (BDSG) mandates that you carefully select the vendor (“data processor”) and check the suitability of the technical and organizational measures it is taking to safeguard the security of the data. This means, in practice, two things:

  • You need to sign a written Data Processing Agreement (DPA) with the vendor. The DPA will specify the collection, processing and use of the data, the technical and organizational measures to be taken by the processor and will authorize you to instruct the processor in all matters regarding the data subject to the DPA.
  • You need to verify the controller’s compliance with the technical and organizational security measures undertaken in the DPA before any act of data processing begins and regularly thereafter. The results of such verification must be documented for a potential review by the authorities since a failure to comply with this requirement establishes an administrative offense subject to an administrative fine up to €50.000. Section 11 of the BDSG does not provide any specific method for such verification measures on behalf of the controller. Verification may be ensured by on-site inspections, external audits, significant certificates or by providing comprehensive questionnaires depending on the extent of the commissioned data processing, the sensitivity of the respective data, and the credibility of the processor.

FAQ

Is this all I need to know to make sure that my data and that of my clients is safe?

Not quite. This post has only dealt with the legal requirements that need to be met, and more specifically about data export. But security is a much broader topic, which can, and should, be verified in a number of different ways. This is not within the scope of this post, but some ideas to help you start the conversation with your vendor:

  • Do you have an ongoing or regularly scheduled process of security and penetration testing of your infrastructure by a third party?
  • Do you offer an SLA which includes uptime guarantees? What is your historical uptime percentage? Do you have a DDoS mitigation infrastructure in place?
  • Have your security and privacy processes and technology been accredited under a relevant industry standard (e.g. ISO 27001) or by a security vendor (e.g. TRUSTe)? Are they audited by a third party?

Also make sure to carefully read the Terms & Conditions and Privacy Policy on the vendor’s website: you may be surprised by what you’ll find there.

The vendor says that I can store my data with them because they comply with Safe Harbour. All good?

No. Safe Harbour has been declared invalid by the ECJ. The vendor must use alternative measures to comply with data protection, such as those outlined in step 2. Having said that, some national regulators are taking a more relaxed approach, with the UK’s ICO stating “We are not rushing to use our enforcement powers”.

What’s the “EU-US Privacy Shield”?

The short answer is that it doesn’t exist yet. In more detail: The invalidation of Safe Harbour has sent the US and the EU racing to set up an alternative. The fruit of their labour is the EU-US Privacy Shield, a new framework for transatlantic data flows that is intended to replace Safe Harbour regulations. This is still work in progress, expected to be put in place by April. It has been welcomed by some national regulators, while others have been more cautious, with the head of the Hamburg Data Protection Authority stating that DPAs are likely to classify the Privacy Shield as insufficient to ensure the appropriate level of protection for the transfer of personal data from the EU to the US.

And one final word of advice: There is currently a lot of activity in this area as the Privacy Shield is being set up to re-establish a common basis for data exports and preclude fragmentation in how privacy issues are addressed by different national regulators; this means that the rules may change again, and vendors must be ready to move quickly and adapt to the changing landscape.

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Brexit Project Manager job description https://resources.workable.com/brexit-project-manager-job-description Fri, 11 Jan 2019 11:18:37 +0000 https://resources.workable.com/?p=32077 If your company is affected by Brexit, hiring a Project Manager can help you navigate the uncertainty around potential new regulations. Use the following template to write a job description and attract qualified candidates. Brexit Project Manager responsibilities include: Analyzing the impact of a potential Brexit on procedures, products and people Developing company policies based […]

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If your company is affected by Brexit, hiring a Project Manager can help you navigate the uncertainty around potential new regulations. Use the following template to write a job description and attract qualified candidates.

Brexit Project Manager responsibilities include:

  • Analyzing the impact of a potential Brexit on procedures, products and people
  • Developing company policies based on new regulations
  • Articulating changes in existing partnerships in various locations

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The best recruiting email templates for all scenarios https://resources.workable.com/tutorial/recruiting-email-templates Tue, 12 Jun 2018 12:24:09 +0000 https://resources.workable.com/?p=5315 Busy hiring periods call for quick solutions, especially if you’re working in leaner teams with a leaner budget and your management has asked you to fill a large number of roles in a short time. Here, we provide recruiting email templates that can help you speed up a crucial element of the recruitment process. Communicating […]

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Busy hiring periods call for quick solutions, especially if you’re working in leaner teams with a leaner budget and your management has asked you to fill a large number of roles in a short time. Here, we provide recruiting email templates that can help you speed up a crucial element of the recruitment process.

Communicating with candidates takes time but probably not as much as you’re currently spending. Well-crafted recruiting email templates will help reduce your workload and can give you direction to get the tone and structure right. This way, sending a recruitment email is not only efficient but can also foster a positive opinion of your employer brand.

Keep in mind that the best recruiting templates leave enough room for personalization, which makes candidates more likely to respond. If you’re using an applicant tracking system (ATS) like Workable, customizable templates are automatically part of the hiring process.

Here’s a list of recruiting email examples for different scenarios, from sourcing candidates to onboarding new hires, inspired by the templates we use here at Workable:

Source a candidate

If you source via email regularly, you can save a lot of time by using a recruiting template. This template should communicate your eagerness to talk to a candidate and it should be highly customized, since making an excellent first impression is crucial. A passive candidate won’t respond to a bulk email. Tell them what you liked about their profile and how you think they could be a great addition to your team. Your tone should be casual and inviting. Also tell them what you can do for them, providing an incentive for them to follow up with you.

Short example:

“Hi …, I came across your profile on … and was immediately impressed with your experience in … I think that your expertise in … would help us in [this] project we’re working on. I’d like to talk to you further so I can get to know you better and introduce our company to you.”

Here’s a full version of a passive candidate email template.

Related: How to source passive candidates

Schedule a phone screen interview

This will probably be the first time you communicate with a job applicant. You don’t necessarily need to personalize this email but make sure it draws your candidate’s attention. Use the tone that better represents your company (at Workable, we use an informal tone). Say that the candidate’s application looks interesting and that you would like to talk to them over a call. Propose a time on the spot.

Short example:

“Hi …, thank you for your application. Your profile seems like a good fit for the position of [insert position]. I’d like to schedule a short introductory call so we can get to know you better and discuss the role and [company name]. Are you available on…?”

Here’s a full version of a phone interview email template.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

Send an assignment

The tone of an assignment email during the interview process should be mostly informative so you’re able to keep personalization to a minimum. Say what the assignment, or candidate assessment test, is about and what it measures. State the deadline and any other specific information. Close this email by inviting the candidate to contact you if they have any questions.

It’s important to get this email right. If you leave out important details, you might lose time answering clarification questions and a good candidate might perform poorly due to unclear directions.

Short example:

“Hi…, we’d like you to complete this assignment as part of our hiring process. It’s meant to assess your skills in… and give us an idea of how you approach …. Please send us your answers by [date/time frame]. I’ll be glad to answer any questions, so feel free to contact me anytime.”

Here’s a full version of an assignment email template.

Invite candidates for an interview by email

Some recruiters call candidates to schedule interviews for a more personalized approach, but an email provides information that candidates can refer back to and respond to in their own time. Your email should invite candidates to an interview and give them an idea of what to expect. Again, personalization isn’t needed, but do craft an interview email that is both informative and welcoming.

Short example:

“Hi …, our [hiring manager] reviewed your work sample and she’d like to have an interview with you in our offices. You’ll be able to discuss the role of [title of open position] and ask any questions you have about [company name]. Could you make it on [date]? Please let me know so I can send you a calendar invitation. We’re looking forward to meeting you.”

Here’s a full version of an email template for scheduling an interview.

Send mass rejection emails

Sending rejection emails to applicants can only be to your benefit if done right. A good ATS will help you send mass candidate rejection e-mails so you won’t lose time writing every single one from scratch. Make sure to customize the template though if needed. For example, if you’re disqualifying candidates after an assignment, mention that you reviewed their assignment carefully and thank them for their effort. As with any rejection email, be more sensitive and formal than in your usual communications. If possible, offer to send individual feedback to earn a candidate’s respect and help them improve in the future.

Short example:

“Hi …, thank you for the time you spent on the assignment/your application. We’ve reviewed it carefully but we regret to inform you that we didn’t select you for further consideration. Competition was very strong and we decided to go in another direction. Thank you for your interest in our company and we wish you best of luck with your next steps.”

Here’s a full version of a candidate rejection email template.

Reject a candidate after an interview

Rejecting someone who you haven’t met or have only briefly spoken to on the phone may be easy. But, a face-to-face interview calls for a highly personalized candidate rejection e-mail. You can follow a template to make writing the rejection easier, but make sure you customize to fit the candidate. Use a friendly and informal tone. Say that you liked meeting them (if possible, add a line about what you liked most about their resume or interview performance). Wish them well and encourage them to keep an eye on any new positions, if you feel they’d be a good fit for future roles.

A more personal approach may sooth the candidate’s disappointment and can be a decisive factor in how they rate their candidate experience. Even if they were rejected, people don’t forget that they were treated with respect and consideration.

Here’s a full version of the post-interview rejection letter template which you can customize to meet your needs.

Is your company growing? Workable is the leading ATS for ambitious companies. Sign up for our 15-day free trial and start hiring better people, faster.

Follow up with candidates not showing up for interview

Having candidates miss their interview without explanation is an unpleasant experience for hiring teams. But even more unpleasant is preparing a follow up email afterwards when vexation and disappointment are the prevalent emotions.

You might decide to not send an email at all (which would be fine considering the candidate is probably not that interested). But sending an email will help you preserve your employer brand and also allow for cases when something serious happened to the candidate. A no show interview email template will help you send a short and simple email without starting from scratch.

Short example:

Hi …, We didn’t see you at our scheduled interview today so we assume you’re not interested in the role anymore. If you still are however, please let me know. All the best, …”

If the candidate is a European citizen, their personal data is protected by the GDPR. This means that if you decide to keep their data on file, tell them so and link to your privacy policy.

Here’s a full version of an interview no-show email template.

Related: Learn how to respond professionally to an interview no-show.

Follow up with successful candidate after interview

The best candidates will probably interview with other companies and receive other offers. This means that if a candidate is successful in their main interview, you need to move fast to keep them in your hiring process. If the next step is an offer, send the job offer email (your ATS could help you do that quickly). If there’s another step in the process (like an executive interview), use an email template to send email to your successful candidate more efficiently.

Short example:

Hi …, Thanks for interviewing with us, our hiring team was very excited to meet you. You impressed us with your skills and we believe you’ll fit well in our team. As one of our finalists, the last step of our hiring process is a short [meeting/ call] with our [CEO/ COO]. Can you make it at [time and date]? Please let me know until tomorrow so we can schedule the [meeting/call].

Here’s a full version of an email to successful candidate after interview.

Give interview feedback

If you have offered to send feedback to candidates (which is a good way to enhance candidate experience), expect most of them to take you up on your offer. It’s often useful to refer to a template, even to send individual feedback, to make sure you say what you need to and get the tone right. Remember to include both positive and negative feedback. First say what you liked about the candidate’s performance in a test, interview or assignment. Be honest as false praise won’t help the candidate. Then, share the negative aspects. Always frame negatives as areas of improvement, so as not to sound accusatory or critical.

Short example:

“Hi …, overall you performed well in [interview/assignment/etc] and you clearly have a lot of potential. We particularly liked the way you … and were very pleased with …. But, there were some mistakes that put you at a disadvantage compared to other candidates. You may need some more practice on …. as well as improvement in ….. I hope this will be useful to you and wish you all the best.”

Here’s a full version of an interview feedback to candidates email template.

Send an offer

The job offer email is easy to standardize as it’ll probably be the same for most people. You should use an enthusiastic tone for this email (you’ve found what you were looking for after all). This email could be the same as your official offer letter or separate from that which will include details on compensation and benefits and could be sent as attachment to the email. Use either a formal or informal offer email depending on your company’s voice.

Short example:

Hi …, we’re excited to offer you the position of [role]. We enjoyed getting to know you during our hiring process and we can’t wait to see what you’ll achieve as part of our team. Your expected start date is [date]. I’m enclosing a full offer letter as an attachment so you can see the compensation and benefits we offer. Please let me know if you accept our offer by [date]. If you have any questions, I’d be happy to answer them. Best,…

Here are full versions of our job offer email and formal offer letter templates.

Welcome your new hire

There’s a hazy line between where hiring ends and onboarding begins. Once your new hire accepts your offer, send them a welcome email. Express your enthusiasm for your new hire and share important information. Personalizing this letter isn’t necessary, so make sure you’ve got it right from the start.

Short example:

Dear [Employee’s name], We are all really excited to welcome you to our team! As agreed, your start date is [date.] We expect at our offices at [time]. Our dress code is [casual/ business casual.] Please bring your ID to show at the reception. We’ve planned your first days to help you settle in properly (you can find more details in the enclosed document). You’ll have plenty of time to read and complete your employment paperwork and we’ll be there to help you during this process. If you have any questions, feel free to email or call me and I’ll be more than happy to help you. Best, …”

Both the new hire’s supervisor and the HR department could send a new hire welcome email.

Explore all of our email templates for recruiters, hiring managers and HR. A full library of templates is just one way Workable will save you time in the recruiting process. Try it for free for 15 days and see how our all-in-one recruitment software can improve hiring for you and your team.

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13 ATS benefits and what they mean for your business https://resources.workable.com/tutorial/ats-benefits Mon, 24 Jan 2022 15:56:26 +0000 https://resources.workable.com/?p=84060 Whether you’re a small business owner or the hiring manager of a growing company, finding, vetting, and onboarding quality candidates is often an arduous process. From shuffling through job applications to delivering an appropriate job offer to potential new hires, the recruitment process can be overwhelming at the best of times — and it tends […]

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Whether you’re a small business owner or the hiring manager of a growing company, finding, vetting, and onboarding quality candidates is often an arduous process. From shuffling through job applications to delivering an appropriate job offer to potential new hires, the recruitment process can be overwhelming at the best of times — and it tends to be even more complicated in a competitive job market.

An applicant tracking system (ATS) streamlines the hiring process by automating and organizing each step along the way, making it easier to connect with qualified candidates more efficiently. Using an ATS benefits your talent acquisition strategy in the following ways:

1. Automate boring and time-consuming administrative tasks

One of the greatest challenges of finding new employees is the sheer amount of work required. It’s far more involved than simply reading resumes and making a list of questions to ask during an interview; it involves posting listings for job seekers to find, follow-up messaging, interview scheduling, and other tedious tasks that are important but don’t feel like a productive use of time.

Streamline your hiring process

Want to learn how an applicant tracking system can help you hire better, faster and more cost efficiently? Find out with Workable, the world's leading ATS.

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2. Improve collaboration and easily involve relevant people in the hiring process

Due to the many tasks involved, it’s fairly common for multiple people or departments to be involved in the hiring process. Aside from the administrative aspect, including relevant managers and team members in the decision-making process is an effective way to protect and promote company culture, as well. ATS software offers a collaborative space to evaluate applicants, offer feedback, and more.

3. Say goodbye to wasted time on non-relevant candidates

Correctly identifying top talent takes time. There are so many different facets to what makes a candidate a high-quality hire — do you want the smartest person in that stack of resumes if they lack the ability to communicate effectively? Is the most experienced candidate a good fit if they’re incapable of accepting feedback? An ATS can help you strike the right balance between cognitive ability and personality with assessments that offer a deeper look at candidate data.

4. Reduce recruitment cycle and time-to-hire

Streamlining the recruitment cycle and reducing time-to-hire helps minimize the distraction of hiring efforts and maximizes productivity. Collecting and assessing recruiting metrics helps deliver actionable insights about your hiring process, and can highlight potential bottlenecks or recurring patterns. Using an ATS to collect and report data can help answer valuable questions about how your business is handling hiring and what improvements could be made to speed up the process.

5. Streamline your hiring process and make it predictable

Regardless of how refined your talent acquisition strategy is, the process of finding, processing, interviewing and onboarding ideal candidates involves a lot of moving pieces. Writing a job description, posting job openings on social media, scheduling interviews, and guiding new team members through the onboarding process could easily involve four or five different departments. It’s easy for confusion to crop up along the way. One of the most significant ATS benefits is organization; the system ensures that no follow-up email or interview appointment is forgotten and helps create a replicable routine around fulfilling hiring needs.

6. Scale your hiring pipeline without losing your sanity

Growth is good for business and managing an abundance of potential candidates is a nice “problem” to have. ATS software can create and scale a talent pipeline strategy so that you can source, attract, and screen hundreds of candidates more efficiently and effectively.

7. Supercharge employer branding

Although the main objective of the hiring process is for prospects to impress you, the reverse is true as well—presenting your company well can help attract top talent. Having a branded job board, customized emails, and a polished look for all collateral and communication that relates to recruitment assures candidates that your business is established, professional, and trustworthy.

8. Offer a better candidate experience

The functionality of an ATS can help streamline the hiring process from the candidate’s perspective, as well. Prospects can initiate the application process via mobile or desktop, receive follow-up communication that keeps them informed, and offers greater flexibility in scheduling interviews. Using an ATS benefits your business and its prospective employees by making the process more convenient and keeping all parties informed along the way.

9. Put an end to hiring bias

Creating uniformity around the talent acquisition process helps prevent hiring bias. An ATS ensures that everyone is going through the same steps, which protects candidates (and employers) from the risk of unconscious bias. Eliminating unconscious bias in the hiring process provides the opportunities that come with selecting from a larger pool of talent.

10. Measure, report and improve

Good data helps drive better decisions. The ability to track and report recruiting analytics can help you refine the hiring process and improve your quality of hire. Tracking metrics that relate to time of hire, candidate sources, and diversity surveys helps accurately gauge the productivity and performance of your hiring process.

11. Make compliance easy

Build inclusive hiring processes and demonstrate compliance with EEO/OFCCP/GDPR guidelines with ATS tools that optimize job posts, expand your hiring reach, and help navigate local, national, and international regulations. Automated tools and reports take the administrative effort out of compliance.

12. Sourcing tools

Job boards are an important piece of the hiring puzzle, but an ATS can help expand your reach even further by using AI and public data to search, sort, and deliver qualified candidates before your job listing is even posted. Reach passive and existing candidates as well as valuable prospects with instant sourcing.

13. Integration with job boards

Attract more candidates with automated posting to hundreds of job boards and social media platforms. One click can help you instantly reach millions of prospects without the time investment of finding, visiting, and posting job openings on sites across the internet. Diversify your applicant pool and stand out in a crowded hiring space with job board integration features.

Ready to discover your own ATS benefits? Let’s grow together. See Workable in action.

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Background checks for employment: What, why, & how https://resources.workable.com/tutorial/employment-background-checks Tue, 13 Sep 2022 12:53:23 +0000 https://resources.workable.com/?p=86492 From work history to culture fit, there are a lot of boxes to be checked during the hiring process in order to feel confident that you’ve found the right job candidate for the role. However, one of the last steps of the screening process may be the most important: the background check. Hiring the wrong […]

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From work history to culture fit, there are a lot of boxes to be checked during the hiring process in order to feel confident that you’ve found the right job candidate for the role. However, one of the last steps of the screening process may be the most important: the background check.

Hiring the wrong person could be a costly mistake, in terms of both time and money. An employment background check can help provide reassurance that a chosen candidate is qualified for the job and is a good fit for your organization.

What are background checks for employment?

Background checks for employment are a screening tool used to verify job applicant information through official legal records.

Incorporating background screening as part of the hiring process helps employers reduce the risk of potential liabilities and can bring more clarity and validation to hiring decisions.

However, in order to use background checks as a prerequisite of employment, screenings must be carried out in accordance with the Fair Credit Reporting Act (FCRA), a federal law that governs the production and use of consumer reports as a hiring tool. FCRA protects employers from claims of unfair hiring practices and job candidates from discrimination or privacy breaches.

Additional resources on background checks for employment:

Benefits of pre-employment background checks

Hiring a new employee is an investment in the future of your organization and it’s a process that involves a significant number of resources. Aside from the time and money spent, hiring the wrong candidate can have a negative impact on employee morale, client relations, brand reputation, and sales.

Verifying that a potential candidate has the appropriate education, work experience, and background before extending a job offer can help protect your company and its culture.

How do background checks work?

Background checks verify an applicant’s identity by using information such as their Social Security number and date of birth to conduct a search of court records, financial records, or public records databases. Manual contact may be made with educational institutions, professional organizations, or previous employers, as well.

These searches are usually conducted by a human resources professional using a background check company, a consumer reporting agency (CRA), or with software such as a human resources information system (HRIS).

The FCRA and state laws have strict guidelines about how background checks are conducted, so it’s important to research requirements to avoid legal risks.

Create your own background check policy:

Employee Background Check Policy Sample

What can be checked?

Pre-employment screening can cover many different areas of interest, including:

  • Employment history
  • Education verification
  • License/Certification check
  • Criminal history
  • Driving records
  • Credit check
  • Drug screening
  • Social media activity
  • Identity

State laws vary in regards to what information can be checked, so research local and federal guidelines before proceeding.

Employment background check process

Background checks are normally conducted at the point when you’re ready to make an offer, but some companies will perform a background check report on several candidates to help guide employment decisions.

There are four main steps to take to ensure compliance:

  1. Disclosure: Candidates must be notified that a pre-employment screening is a pre-condition of an offer.
  2. Consent: The candidate must provide written consent and must receive notification of the agency conducting the check, as well as their rights under the FCRA.
  3. Investigation: Once the candidate has provided consent and sufficient personal details, the report is compiled using relevant sources.
  4. Review: You will receive the report for review, which will typically be marked either “clear” as a sign to go ahead and employ or “consider” to indicate that something of concern has been found.

Learn more about the employment background check process:

What can cause a red flag on a background check?

Finding a red flag on a background check shouldn’t automatically disqualify a good candidate. If you have questions about something revealed by the background information, it’s always a good idea to ask the candidate about it and allow them the opportunity to respond.

Here are five red flags that may be worth additional discussion:

  • Criminal record
  • Inappropriate or unlawful social media activity
  • Inconsistencies between background information and resume
  • Negative comments from former co-workers on reference checks
  • Poor credit history (particularly relevant if the position requires corporate spending or money management)

To comply with the FCRA requirements related to adverse action, you must provide candidates with copies of their reports and have a process in place for candidates to dispute report findings.

For more information, read Background check red flags.

Performing a background check for employment helps hiring professionals make informed decisions, however, it also helps your organization maintain a safe work environment, protect company assets, reduce the risk of liability claims, and comply with federal, state, local, and industry regulations.

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Job fair recruitment: A planning guide for employers https://resources.workable.com/tutorial/job-fair-recruitment Wed, 06 Dec 2017 16:50:31 +0000 https://resources.workable.com/?p=28205 Job fairs are like speed dating for recruiting. At a set time and place, companies and job seekers meet and try to find out if they’ll match. To make sure you promote yourself at a job fair and attract the most qualified candidates, take some time to plan your job fair recruitment strategy. Here’s our […]

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Job fairs are like speed dating for recruiting. At a set time and place, companies and job seekers meet and try to find out if they’ll match. To make sure you promote yourself at a job fair and attract the most qualified candidates, take some time to plan your job fair recruitment strategy.

Here’s our planning guide to help you get started:

Before participating in a job fair

To make the most out of a job fair, select the optimal event based on your hiring needs and plan your participation. Start by making some decisions:

1. Decide on your recruitment goal

Depending on your industry, current hiring needs and the type of candidate you’d like to recruit, choose or plan a job fair that will be worth your time, effort and money. For example:

  • Host an industry-specific job fair (e.g. tech or hospitality) to help boost your employer brand among candidates who are interested in your field.
  • If you’re hiring for entry-level roles or offering paid internships, it’s best to attend or host a college job fair or career day.
  • To connect with military candidates and family members, attend veterans job fairs.

2. Pick your team

Choose team members who’ll best represent your company during this event. Consider:

  • Recruiters and HR staff. They network as part of their jobs. They’re best positioned to initiate discussions with candidates, present your business in the best light and manage administrative tasks (e.g. gather resumes or contact details.) They can also help coordinate interviews.
  • Hiring managers. They can screen and interview candidates on-site. They can also describe the scope of responsibilities for any positions they’re hiring for and answer questions from job seekers.
  • Other team members. Employees can provide an authentic account of what your work culture is like. If you’re attending or hosting a job fair event at a college, consider bringing coworkers who are alumni. Students might find it easier to relate to them.

Once you’ve decided which event you want to participate in and who will attend, contact the event organizers. You will likely need to pay a participation fee and provide some information about your company and your job openings. Organizers might also ask for your logo so that they prepare your booth and include your company in advertisements for the event.

Looking for more ways to source candidates, online and offline? Download a free copy of our candidate sourcing ebook.  

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

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How to prepare for a job fair

Order marketing material

Coordinate with external or internal designers to make sure you create an attractive booth with banners and pictures of your company. Also, order:

  • Name tags for each of your team members
  • Brochures with information about your company
  • Business cards with recruiters’ contact details

If you want to offer giveaways to attendees, opt for something that’s out of the ordinary. Pens and stickers with your logo are nice, but won’t help your company stand out. Instead, choose something that represents your company culture.

Here, at Workable we believe that hiring shouldn’t be a pain for companies or candidates. So, we offer anti-stress coloring books to job fair attendees:

Workable job fair recruitment, job fair activity

Workable job fair recruitment, HR team
Photos from DEVit Conference 2017

Prepare your questions

You will have limited time with each job seeker, so prepare your questions in advance. Here’s what to ask:

  • Role-specific questions. These will help you learn if candidates have the minimum requirements for your open roles (e.g. “Do you have experience with X software?”)
  • Questions about interests and career goals. Use these to learn if candidates would be compatible with your company in the long-run. (e.g. “What’s your area of expertise and what would you like to learn more about?”)
  • Questions about your company. These questions will help you identify candidates who are already familiar with your brand and are interested in joining your team (e.g. “What do you know about our company?”)

Advertise the event

A few weeks before the job fair, put the word out that your company is hiring and participating in the event. Post details on your social media pages. Job seekers who are familiar with your brand or would like to learn about you will know which booth to visit.

Note that if you’re participating in a closed event, like a college career day, you likely can’t invite people. But, you can still advertise on social media to let attendees know where to look for you. Also, consider posting pictures while you’re there, to build your brand.

During the job fair

On the day of the event, arrive at the venue early to set up your booth. If appropriate, bring laptops so that candidates can look at your website and get a better idea of your mission and products.

To make the most out of your participation in a job fair:

  • Speak to as many job seekers as possible. You’ll increase the chances of finding qualified candidates.
  • Keep interviews within specific timeframes. Long queues will turn candidates off. Consider assigning someone on your job fair team the role of the interview coordinator to make sure conversations are structured and brief.
  • Write down notes during interviews. It’s difficult to remember candidates after job fairs unless you take brief notes as you talk to them.
  • Gather candidates’ resumes and contact details. You could also prompt them to apply for the job on your careers page, and ask them to mention that you met at the XYZ job fair.
  • Let candidates know of next steps. Inform qualified candidates when to expect hearing back from you (e.g. “We’ll call you by the end of next week to schedule an in-person interview.”) And tell candidates who’re not a good match at the moment, that you’ll contact them when there’s a suitable open position.
  • Answer candidates’ questions. Job seekers want to know about your company as much as you want to know about them. So make sure you provide them with interesting information (e.g. about your teams, open roles and future plans.)

After the job fair

Contact attendees

Job fairs are only the first step of your hiring process. So, don’t leave qualified candidates waiting. The sooner you contact candidates, the more likely they’ll remember you.

Contact job fair candidates to coordinate next steps. Those might include:

  • Completing a detailed application form
  • Participating in a screening call to discuss a position’s details
  • Completing an assignment so you can assess their skills
  • Coming in for an interview at your offices

Measure results

Follow up with the event team to discuss overall impressions and high-potential candidates. Decide whether this job fair was beneficial to your recruiting efforts and talk about ways to improve your strategy for next time.

To better understand the benefit vs. cost of your job fair, it’s helpful to measure key recruiting KPIs and compare them with other recruiting strategies. Ask questions like:

  • How many candidates did we source during the event?
  • How many of them were qualified?
  • How many did we interview in our company?
  • How many did we hire?
  • What was the overall time-to-hire?
  • Where do job fair events fall in our list of best sources of hire?

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5 of the best ways to advertise job openings on social media https://resources.workable.com/tutorial/best-way-advertise-job-openings-on-social Mon, 24 Sep 2018 13:39:57 +0000 https://resources.workable.com/?p=31629 Social media isn’t just for socializing. It can be a powerful tool for recruitment as well – as it’s a place where people live (and work). We share the ways in which you can utilize this powerful tool to fill those much-needed roles quickly. You successfully made a business case for adding a new member to […]

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Social media isn’t just for socializing. It can be a powerful tool for recruitment as well – as it’s a place where people live (and work). We share the ways in which you can utilize this powerful tool to fill those much-needed roles quickly.

You successfully made a business case for adding a new member to your team and your job requisition is approved. Congratulations! Now you need to advertise the job to the right candidates – and social media can help you do that.

What is the best way to advertise job openings on social media?

Today, job seekers rely on social networks to search and apply for jobs. To bring your positions in front of the people you want to hire, you have to go where they are. And that’s in the most popular social sites: LinkedIn, Facebook and Twitter. Posting jobs on these platforms helps you increase the visibility of your job ads among potential candidates. To help you capture candidates’ attention with informative and engaging posts, we put together 5 creative ways to advertise job openings in the form of social media templates that you can easily tweak.

Here are our 5 creative ways to find employees using social media

LinkedIn job posting template

LinkedIn is your go-to place to connect with job candidates, both passive and active. You can advertise your open roles or share them with your network.

Use LinkedIn’s paid job postings to promote your open roles, target your desired audience and reach out to potential candidates. You can also give candidates the option to apply directly using information from their LinkedIn profiles to speed up the application process.

Posting a status update on your company’s LinkedIn page is also a good way to promote a job opening. Make sure to include a shortlink to the job listing or your company’s career page. Your company’s followers and their network will view your job opening and may visit your careers page to learn more about it (and potentially apply) or even leave a comment to refer someone.

Pro tip: Ask your colleagues and hiring managers to share a status update with the open role or repost the company’s status update to help reach a broader audience.

The ready-to-use LinkedIn job posting template can be found here.

Need help with your job description? Our library with more than 600 free job descriptions will help. Find the best job description that suits your role here.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

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LinkedIn InMail template for recruiters: First introduction to a candidate

When you come across strong candidate profiles or people with hard-to-find skills on LinkedIn, reach out and introduce yourself. This way, you can start building a relationship with high-potential candidates and contact them again in the future when the right role comes up. You can mention your name and provide some context on the company you work for and the open roles you’re looking to fill. (Or the industries you recruit for, if you’re an agency recruiter).

Pro tip: Include a call to action in your text — for example, ask the candidate if they would agree to have a call to discuss one of your current open roles and get to know each other.

Find a free LinkedIn InMail template here.

The ‘We are hiring’ Facebook post template

Posting jobs on Facebook helps you spread the word that you’re hiring to a broad audience as Facebook is the biggest social network. As with LinkedIn, employees can share their company’s new job opening and help reach even more job seekers.

Every company has its culture and tone, but there are some things every Facebook job post should have: the job title, the location, the benefits and of course a call to action.

Find our free Sample Facebook job post here, adjust it to your style and post your job openings on your Facebook page.

More on our complete guide on how to advertise a job on Facebook.

Twitter job posting template

Twitter is another place where you can post your job openings. Due to its character limit (up to 280 characters after the recent 2018 update), mention only what’s absolutely necessary to catch qualified candidates’ attention. Then, link to the full job description, your careers page or an application form. In your Twitter job post make sure to include the job title, the location of the position and a clear call to action.

Pro tip: Take advantage of high performing hashtags (i.e. #jobs #Hiring #LondonJobs and #QAjobs) and increase the reach of your job post.

Here is a free Twitter job posting template you can customize for your open roles.

General ‘We’re hiring’ for every social media post

LinkedIn, Facebook and Twitter are the best places if you want to share your job posting on social media. However, there so many other platforms including more niche social media for specific industries.

That’s why we’ve created a general ‘We are hiring’ social media post template. You can use it on every social channel you think can help you attract and find new candidates and future employees. Also, here are some general tips to keep in mind when you’re posting a job on social media:

  1. Keep your post short.
  2. Make it clear it’s a job ad.
  3. Include important information.
  4. Play up your company culture.

Use our free social media job posting template for every social network you choose for recruiting.

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Ask the Evil HR Lady: How do I prevent salary harassment? https://resources.workable.com/tutorial/ask-the-evil-hr-lady-how-do-i-prevent-salary-harassment Tue, 17 Jan 2023 14:58:33 +0000 https://resources.workable.com/?p=87013 Q: I have an employee, Heidi, who continually asks others for their salary info. Some people don’t want to discuss it and tell her that, but she won’t stop asking! I want to give her a supervisory directive to quit bugging people, but I also know she has the right to discuss this. What is […]

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Q: I have an employee, Heidi, who continually asks others for their salary info. Some people don’t want to discuss it and tell her that, but she won’t stop asking! I want to give her a supervisory directive to quit bugging people, but I also know she has the right to discuss this. What is the correct terminology I should use here?

You’re right that Heidi absolutely has the right to tell all her coworkers her salary. And it’s good that you know this because a shocking number of companies make rules forbidding employees from sharing their salaries and then end up in hot water.

But she doesn’t have the right to demand that other employees share their salaries with her. She can ask, but they don’t have to say. And if she badgers them, as you say, it makes for a very unpleasant workplace.

So, how to handle it without stepping over the line? Here are some suggestions.

1. Have a meeting with her and a witness

Sit down with Heidi and make it very clear that she is allowed to discuss her salary but that she’s annoying her coworkers. While she can talk about her pay to her heart’s content, she cannot annoy her coworkers into talking and you consider that behavior bullying.

The reason for the witness is you don’t want her to turn around and claim that you forbade her from talking about her salary. Tell her that some people (most people) are uncomfortable talking about their salaries. Perhaps inform her that about 40% of people don’t even share their salary with their live-in partner or spouse! They of course aren’t going to share that information with a coworker.

She may likely argue that’s all the more reason to encourage her coworkers to talk about salaries. That culture of lips being sealed around salaries does need to change. That may be true, depending on who you talk to. But it’s not appropriate to run that campaign in the office because it’s making people uncomfortable.

Note: Learn more about salary transparency and why it matters.

2. Remind everyone of their rights

Depending on your working environment, you may wish to send out an email to everyone or post a reminder in the break room that states, “Under the National Labor Relations Act, employees are free to discuss their working conditions, including salary. However, you are under no obligation to discuss your salary with anyone and the company will not reveal that information for you. We value your privacy.”

Of course, you can run that by your local attorney to make sure there aren’t any laws you are violating. Technically, you can reveal everyone’s salary, but most businesses don’t want to do that, and most people don’t want their salaries revealed.

3. Follow up consistently

If this doesn’t resolve your issue, you’ll need to readdress the issue with Heidi, but this time around you are not going to talk about salary; you are only going to talk about annoying and bullying behavior. Why? Because salary is simply a red herring. It’s her inability to take no for an answer that causes the problem.

If she constantly asked people about their diets, their personal lives, or where they buy their shoes, it would be equally annoying. Use phrases like, “The other employees don’t appreciate it when you pressure them to reveal private information,” and “Jane said no to your request to discuss salary, so you need to accept that.”

If this doesn’t solve the problem, you’ll need to place her on a performance improvement plan (PIP). Yes, it seems a bit formal, but you’d do the same if it were a different topic. However, because working conditions (and specifically salary) are protected topics of discussion, please consult with your local employment attorney as you write the PIP. You do want to make sure that you are not punishing her for the topic of her annoying questions, but instead, being disruptive to her coworkers and not respecting their wishes to be left alone.

4. Ensure you treat all annoying employees equally

This is a critical step when dealing with situations such as this. If you allow other employees to badger each other or allow general bullying but crack down on Heidi’s request for salary information, she’s going to say her punishment is because it’s about a protected topic (i.e. working conditions) and not because she’s annoying or disruptive.

So keep your eyes and ears open to what else goes on in the breakroom or on Slack or wherever your employees congregate. Make sure you don’t let others get away with bad behavior while you correct Heidi.

And of course, keep good documentation of all this! You’ll need it.

Have an HR or workplace-related question for the Evil HR Lady? Email contact@workable.com with “Evil HR Lady” in the subject heading and it may be featured in an upcoming article!

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Sourcing on Google: Boolean search for recruiters https://resources.workable.com/tutorial/source-google-boolean Thu, 01 Dec 2016 16:10:09 +0000 https://resources.workable.com/?p=6776 Most of us only use ‘Google-lite.’ We open Google, type in a phrase and hit enter. That’s fine, most of the time. But, not for recruiters who want to find very specific candidates. Google search offers so much more precision, nuance and power if you know how to use Boolean commands. Are boolean search strings for […]

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Most of us only use ‘Google-lite.’ We open Google, type in a phrase and hit enter. That’s fine, most of the time. But, not for recruiters who want to find very specific candidates. Google search offers so much more precision, nuance and power if you know how to use Boolean commands. Are boolean search strings for recruiters?

If you’re a recruiter, the most effective way to source good job candidates on Google is to incorporate Boolean search operators into your search engine sourcing strategy.

Skip the Boolean and jump straight to the results. Workable is the fastest, most effective way to find email addresses, resumes, social and professional profiles.

Boolean search basics

Based on George Boole’s mathematical theory in which all variables are either ‘true’ or ‘false’, Boolean search on Google is one of the best sourcing tools for recruiters. The definition of Boolean search is that it’s a type of search that allows users to combine keywords with operators such as AND, NOT and OR to produce more relevant results.

Here are the basic operators for Boolean search strings for recruiters:

AND

When you want to include two (or more) criteria in your search, the operator AND narrows down your search. For example, a Boolean search string for recruiting Android developers should include ‘developer AND android’. This will produce results that include both keywords.

Venn diagram of the Boolean AND operator
A AND B |  A ∩ B

OR

The OR operator, on the other hand, allows us to expand our Boolean search results. People might use different words to say the same thing. OR is particularly useful for synonyms, like ‘bank OR finance OR financial.’

Venn diagram of the Boolean OR operator
A OR B |  A ∪ B

NOT

The NOT operator excludes unwanted terms from your Google sourcing search. Instead of NOT, you could also use the minus symbol followed by your unwanted term without leaving a space (e.g. ‘NOT recruiter’ or ‘-recruiter.’)

Venn diagram of the Boolean NOT operator
A NOT B |  A – B

Brackets ()

You can use brackets to group multiple search strings and set your priorities. This will come in handy, as most candidate searches are complex and combine different keywords. For example, ‘(developer OR designer) AND Java’ indicates that Java knowledge is a must-have both for developers and designers. But, in a ‘designer OR (developer AND Java)’ search, Java knowledge is important only for the developers you’re looking for – not the designers.

Venn diagram of Boolean search examples: Brackets to group multiple search strings
(A OR B) AND C |  (A∪B) ∩ C

Quotation marks “ “

If you want Google to consider the phrase you’re searching for as a complete phrase, you should put it in quotation marks. For example, leaving a blank space between ‘customer’ and ‘service’ will provide pages that contain both of the words ‘customer’ and ‘service,’ but not necessarily together. You should type “customer service” to get more relevant results when sourcing passive candidates.

Related: How to source passive candidates

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

Boolean search operators list

Boolean operator Use Example
AND Results include all keywords linked with AND ‘developer AND android’
OR Results include either keyword or all of them ‘android OR mobile’
NOT / minus symbol(-) Excludes a keyword from your search (When using the minus symbol don’t leave a space before the unwanted term)

*Google doesn’t recognize the operator NOT, so use the minus symbol, instead.

‘NOT sample’ / -sample
Brackets () Group multiple search strings and set priorities ‘Project (manager OR coordinator)’
Quotation marks ” “ Search for an exact phrase (Consider keywords in quotation marks as a whole word)  “customer service”

How recruiters can use boolean commands

Using Google Boolean search strings for recruiters will improve your search results and eventually get you closer to your potential candidates. Crafting effective commands can be a little tricky, at first, if you’re not familiar with Boolean logic. Here’s a short guide to help you with common searches.

‘site:’

A site: search is also known as an x-ray search. You can search through a specific site for candidates with your desired skill set or any additional details that are a top priority for you. The key here is to look in the right place. LinkedIn is useful to search for all kinds of professionals, but for more targeted searches you should crawl niche websites instead.

Sourcing on Google - using site:

Sourcing on Google - using site:

Sourcing on Google - using site:

 

AND, OR

When searching, you need to think from your ideal candidate’s point of view. Let’s say you want to hire a Software developer. If you only look for ‘Web developer’ you’ll probably miss a lot of good profiles that use a different title, like ‘Software developer’ or ‘Web programmer.’ You could combine AND and OR commands to search multiple terms.

sourcing-on-google-and-or

 

The wild card (*)

You could use an asterisk (*) to get more results for the term you’re looking for. For example, account* will provide you with results both for accounting and accountant. Let’s say you’re looking for writers or counselors with an expertise in business investment. Medium is a good place to start looking; you just need to search for posts included related terms.

Sourcing on Google - using asterisk

If you’re searching specific job titles on LinkedIn, the asterisk could help you create a shorter string. For example, you could type ‘administr*’ instead of ‘administrative OR administrator OR administration’ and get the same results. Likewise, ‘recruit*’ is a simpler alternative of ‘recruiter OR recruiting OR recruitment.’

 

‘intitle:’ or ‘inurl:’

Most people name their resume files using the word ‘resume.’ So, if you want to search Google for candidates’ resumes, it’s best to look for pages that include this word in their title or URL.

Sourcing on Google - using intitle:

 

The minus sign (-)

If you’re wondering why we used the minus sign (-) in the previous example, the answer is simple: to narrow down our results. Once you play around with Boolean search, you’ll realize that you need to exclude some results to get what you’re looking for. It’s usually helpful to get rid of ‘jobs’, ‘templates’ and ‘examples’ when you’re looking for candidate’s resumes.

Tutorial: How to source on Google+

 

‘filetype:’

Google offers you the chance to search the web for files, which is useful if you want to get access to online resumes or portfolios.

Sourcing on Google - using filetype

 

Zip codes

It’s best to localize your search, if you’re only looking for candidates from a specific area. For example, if your target zip code is ‘02210’ in Boston MA, with the use of an application you can track all zip codes in a 20-mile radius. Then, add the zip code range (from low to high) to your Boolean search to narrow down your results. It’s important to include the area as well, so that Google understands your numbers are zip codes.

Sourcing on Google - using zip code

 

Want to source more candidates on Google? Learn how to get your job listings featured on Google for Jobs.

How to refine your boolean search

Now that you are familiar with the basics of Boolean logic, it’s best to experiment and see what works for your sourcing needs. You could try combining strings to refine your search and get more accurate results.

Let’s say you’re looking for a software engineer. If you type ‘Software engineer’ into Google, you’ll immediately see why you need to be more specific. ‘Software engineer in New York’ won’t do the trick, either. This video can give you a better idea of how Google ‘understands’ your searches.

It’s best to think of Google as your stepping stone to finding interesting places and people. For example, if you Google something like ‘portfolios graphic designers New York’ you’ll come up with lists of qualified designers on Behance. You’ll also discover other sites where you could search for candidates. To narrow down your search even more you could ‘x-ray’ these sites or include a type of file (like ‘pdf’) in your search query to help you find examples of designers’ work.

Google search strings come in handy for recruiters if you want to track a particular skill set, especially for hard-to-fill roles. You could look for professionals who’ve attended relevant seminars or taken courses in a similar area of expertise. For example ‘attendees sasstock 2016.’

You can also use Boolean search to find Twitter users that engage with a certain hashtag or community. You can extend your searches to find your candidates’ email addresses.

Related: How to source on job boards and resume databases

Be careful of false positive results

Even if you’ve crafted the perfect boolean search string, take a moment to double-check your results. A quick search can lead to false positive results. For example, if you’re looking for a Marketing Manager in Boston, you’ll probably find professionals who don’t actually live in Boston, but could have studied there, lived in the past or simply wrote a blog post about marketing trends in Boston companies.

To get the most out of Google, invest some time, hone your research skills and don’t rely on the first results that pop up. Taking the time to refine your boolean search strategy will make your search for candidates a whole lot easier.

Workable’s Boolean search cheat sheets provide sample search strings to recruit experienced candidates.

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CCPA vs. GDPR https://resources.workable.com/hr-terms/ccpa-vs-gdpr Tue, 01 Oct 2019 09:56:29 +0000 https://resources.workable.com/?p=34720 CCPA (California Consumer Privacy Act) is a California law granting consumers rights regarding their personal information’s collection and usage. GDPR (General Data Protection Regulation) is an EU regulation that strengthens privacy rights by restricting personal data collection and processing by organizations. Both prioritize individual data protection. Many of the privacy regulations spawning all around the […]

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CCPA (California Consumer Privacy Act) is a California law granting consumers rights regarding their personal information’s collection and usage. GDPR (General Data Protection Regulation) is an EU regulation that strengthens privacy rights by restricting personal data collection and processing by organizations. Both prioritize individual data protection.

Many of the privacy regulations spawning all around the globe have numerous similarities (including the ostensibly similar acronyms) and several key differences. If you’re wondering about the CCPA and GDPR comparison, let’s take a look.

First, what are GDPR and CCPA?

CCPA

Recently, California passed its own privacy law, CCPA or the California Consumer Privacy Act, set to take effect in January 2020. The CCPA law gives rights to consumers regarding how their personal information is collected, sold or shared by organizations.

GDPR

One of the most discussed – and possibly stricter – privacy laws, the EU GDPR, or General Data Protection Regulation, has been in effect since May 2018. To strengthen people’s privacy rights, it restricts the collection and processing of personal data by organizations.

To help ensure GDPR compliance, check out our GDPR privacy policy template.

CCPA vs GDPR

Let’s start with the similarities: both laws oblige organizations to follow certain guidelines when handling personal information of natural persons; namely, being transparent and acting to the best interest of the people whose information they collect. For example, both involve following disclosure requirements such as informing people about what personal information they collect and about their rights according to CCPA/GDPR.

But, how is CCPA different from GDPR? Here’s a breakdown of basic differences (note that this list isn’t exhaustive):

Scope

CCPA GDPR
Applies to businesses, headquartered inside or outside of California, that collect personal information of California State Residents and that satisfy at least one of three conditions:
  • Annual Gross revenue more than $25 million.
  • Handling (buying, selling, etc.) personal information of more than 50,000 CA consumers, households, or devices annually.
  • Gets at least 50 percent of annual revenue from selling CA consumers’ personal information.
Has extra-territorial effect: it might cover all companies that process EU data whether they’re established in the EU or not, and regardless of where the actual data processing takes place.
Protects California residents (whether they’re currently in the state or not) Protects EU residents and data subjects whose data are collected by covered companies
Refers to ‘personal information’ that identifies, relates to, describes, and is linked to or associated with a consumer or household Refers to ‘personal data’ that is related to an identified or identifiable data subject
May not apply to job candidates and employees (according to amendment Assembly Bill 25) Applies to job candidates and employees

Privacy rights

CCPA GDPR
The right to disclosure / access The right to disclosure / access
Right to deletion Right to erasure (‘to be forgotten’)
Requirements for sale of personal information of children:
  • Minors under 16 years of age must authorize the sale of their personal information.
  • For children under 13, the opt-in must be collected from a parent or guardian.
Where the child is below the age of 16 years, processing of their personal data shall be lawful only if and to the extent that consent is given or authorized by the legal guardian.

Member states can set a lower age provided that the lower age isn’t below 13 years.

Right to object only to the sale of personal information Right to restrict processing
The right of data portability The right of data portability
Right to rectification
Direct right of action Compensation claims and right to lodge a complaint with a supervisory authority
Right to recover damages ($100 to $750) Right to receive compensation for material or non-material damages

Specific regulations

CCPA GDPR
Puts disclosure requirements for collection, selling and sharing of personal information Puts disclosure requirements and restricts collection and processing of personal data
Doesn’t impose a lawful basis as a requirement for the purposes of handling personal information Requires companies to have a lawful basis to handle personal data
Obliges businesses to comply with a verifiable consumer request within 45 days Obliges data controllers to comply with a verifiable data subject request within a month

Fines & consequences

CCPA GDPR
Fine for violation is $2,500 to $7,500 Fine for violation is up to 20 million euros or 4% of annual revenue/turnover, whichever is greater
$100 to $750 per consumer per incident after civil action Compensation for material or non-material damages to the data subject
Businesses have 30 days to cure violations and inform consumers that they have done so No grace period

Terminology & descriptions

CCPA GDPR
Refers to “businesses” in general Distinguishes between “data collectors” and “data processors”
Refers to “consumers” Refers to “data subjects”
Addresses “personal information” Addresses “personal data”
Applies to devices and households as well as consumers Applies to natural people only

CCPA-GDPR comparison:

  • If your company complies already with the GDPR, you might find it easier to comply with CCPA as well (although companies shouldn’t assume that their GDPR compliance efforts will necessarily satisfy the requirements of the CCPA).
  • CCPA places criteria based on the ‘gain’ companies get from consumer’s personal data or their overall revenue.
  • CCPA applies to households and devices as well as natural people, unlike GDPR
  • Both CCPA and GDPR can protect consumers or data subjects regardless of where they are at any given time.
  • Both laws protect the same types and categories of information of natural persons. CCPA may protect more information such as information linked to a device (e.g. browsing activity).
  • Both laws have disclosure and transparency requirements.
This article is meant to provide general guidelines and should be used as a reference. It’s not a legal document and doesn’t provide legal advice. Neither the author nor Workable will assume any legal liability that may arise from the use of this article. Always consult your attorney on matters of compliance with each law.

If you liked this CCPA vs GDPR article and would like to learn more about commonly compared terms, see our HR terms section.

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LinkedIn job posting template https://resources.workable.com/tutorial/linkedin-job-posting Thu, 28 Jun 2018 10:10:25 +0000 https://resources.workable.com/?p=31381 With LinkedIn’s paid job postings, you can advertise your open roles, target your desired candidates and reach out to potential new hires. You could also give candidates the option to apply directly using information from their LinkedIn profiles to speed up the application process. When you want to share an open position with your network […]

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With LinkedIn’s paid job postings, you can advertise your open roles, target your desired candidates and reach out to potential new hires. You could also give candidates the option to apply directly using information from their LinkedIn profiles to speed up the application process.

When you want to share an open position with your network for free, consider posting a status update on your company’s LinkedIn page. Your followers will view your job and may visit your careers page to learn more about it (and potentially apply) or even leave a comment to refer someone. Employees and hiring managers could also inform their network about an open role with a status update and help you reach a broader audience.

Here’s what to include in a LinkedIn job post:

Sample LinkedIn job post

Text: Our [sales team] in [New York] is growing and we’re currently looking to hire a [Sales training specialist]. You will design training and development programs from scratch and coach our [salespeople] so that they meet their goals.

Call to action: To learn more and apply visit [link]

[Image]

When you’re using Workable as your recruiting software, posting jobs on LinkedIn is fast and simple. A post will be created automatically and you can easily share it with your network. Edit the text to give information about the position or personalize your message, based on your company’s voice.

Here’s what a Facebook job post by Workable looks like:

LinkedIn job posting example | Workable

Related resources:

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

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What is component 2 data in EEO-1 report? https://resources.workable.com/hr-terms/eeo-1-component-2-data Thu, 19 Sep 2019 15:28:24 +0000 https://resources.workable.com/?p=33584 Component 2 of the EEO-1 report requires specific employers to submit pay data, covering wages and hours from set periods. It applies to firms with over 100 employees during 2017 and 2018 “workforce snapshot periods.” This deadline is for data on wages and hours from the 2017 and 2018 reporting periods. Employers that employed more […]

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Component 2 of the EEO-1 report requires specific employers to submit pay data, covering wages and hours from set periods. It applies to firms with over 100 employees during 2017 and 2018 “workforce snapshot periods.”

This deadline is for data on wages and hours from the 2017 and 2018 reporting periods. Employers that employed more than 100 employees during the 2017 and 2018 “workforce snapshot periods” need to submit component 2 for each reporting year and for all full-time and part-time employees. (Note: the “workforce snapshot period” is an employer-selected pay period between Oct.1 and Dec.31).

Contents:

Any other employer (including federal contractors with fewer than 100 employees) isn’t obliged to submit component 2 data in their EEO-1 report.

Recent history of EEO-1 component 2 data

The EEOC (Equal Employment Opportunity Commission) had decided to ask employers to start submitting paydata for the 2017 EEO-1 reporting period on. However, that decision was then stayed by the Office of Management and Budget (OMB).

In the beginning of 2019, that stay was in turn overruled by Judge Tanya Chutkan in the US District Court for the District of Columbia. The EEOC was ordered to collect component 2 data after all.

Component 2 vs. Component 1

After paydata collection was ordered by Judge Chutkan, the EEO-1 report consisted of two components: component 1, or demographic data (employees broken down by gender, race/ethnicity, job category), and component 2, or paydata (employees’ W-2 income information broken down by gender, race/ethnicity, job category).

Employers needed to submit component 1 by May 30, 2019, while September 30, 2019 was set as the deadline for component 2.

EEOC will not renew data collection

Because of the Paper Reduction Act (PRA), the EEOC needs approval from OMB to continue collecting data in EEO-1 reports. While the EEOC decided to ask OMB to renew approval for component 1, it announced that they won’t submit a request for approval for component 2 data: “the EEOC is not seeking to renew Component 2 of the EEO-1”.

The court’s approval for Component 2 collection will expire no later than April 25, 2021. The stay of the OMB is now pending on appeal (National Women’s Law Center, et al. v. Office of Management and Budget, et al., Case No. 19-5130 (D.C. Cir.).)

None of these affect the upcoming deadline for component 2 data for 2017 and 2018. Covered employers are obliged to submit this data as instructed. But, it’s possible employers will not have to gather and submit component 2 paydata in the years to come.

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Top job sites for employers that won’t cost you a penny https://resources.workable.com/tutorial/free-job-posting-sites-employers Thu, 14 Mar 2019 17:41:07 +0000 https://resources.workable.com/?p=32230 Job sites, especially when cheap or even free, are an essential part of a healthy recruiting strategy: getting a few good candidates for zero investment is a great deal. The secret is to write a great job description and choose the right places to get it live. So where can you post job openings without […]

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Job sites, especially when cheap or even free, are an essential part of a healthy recruiting strategy: getting a few good candidates for zero investment is a great deal. The secret is to write a great job description and choose the right places to get it live.

So where can you post job openings without paying for a thing? Here are the top job sites for employers that don’t come with a price tag, plus a short FAQ at the end to help you better build your job posting strategies:

Adzuna

Adzuna started in the UK and has become one of the most popular global job boards visited by millions of candidates every month. You can post one job as a trial in this platform. Also, check out Adzuna’s local branches to target candidates in your location.

Craigslist

Craigslist is a US-based classified ads site where you can also advertise your jobs. If you want to post jobs for free on Craigslist, be sure to check if there are fees in your area since Craigslist charges employers in some locations (e.g. San Francisco).

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

Glassdoor

Glassdoor offers a seven-day trial where you can post your jobs. To fully benefit from Glassdoor services, start by creating a free employer account; you can upgrade to premium later for better features.

Google for Jobs

Google for Jobs can give a significant boost to your job ads. As one of Google’s enhanced search features, Google for Jobs gathers job postings from job sites and careers pages and shows them in Google Search. Here’s how to encourage this tool to pick up your job ads.

Indeed Free

Indeed is so popular you might wonder: is it free to post a job on Indeed? Yes, you can get good candidates via Indeed Free. If you need more talent later, buy a sponsored posting to increase the visibility of your job advert. If you’re wondering how to post a job on Indeed for free, see our complete tutorial.

Indeed Organic

This is Indeed’s search engine at work: it searches for job ads that meet certain criteria and pulls them automatically from your careers page or other job sites. To benefit from this feature, make sure you write transparent and attractive job descriptions.

With Workable, you can post to 18+ job boards (including Monster, Glassdoor, CareerBuilder and more) with a single submission. Try it free.

Jobcase

On Jobcase, you can advertise jobs for hourly workers. If you’re a hiring manager, you can go right ahead and post a job ad without it eating into your budget at all, while external recruiters and agencies must choose a paid plan. This job site is also part of a network that includes JobTree and Craigslist.

Jora

Jora is a job aggregator with a global presence, where you can post jobs gratis. Jora also partners with other platforms in different areas, such as SEEK in Australia and New Zealand and JobStreet in Asia.

PostJobFree

You can use Florida-founded PostJobFree as well. This job site also has premium services to help you find more candidates (for example, by promoting your job ad on other job boards).

SimplyHired

SimplyHired recently became part of Indeed’s parent company, Recruit Holdings, and remains one of the most popular free job posting boards and search engines. As an employer, you can post jobs there without cost and take advantage of SimplyHired’s network of more than 100 job boards.

Workable job board

Our very own job board shows any job ad published using our system. It doesn’t cost a thing, it’s global and it helps you expand your advertising reach while candidates enjoy the ease of applying through Workable.

ZipRecruiter

ZipRecruiter offers one job slot with a 5-day trial free of charge. If you’ve attracted enough good candidates before the end of the trial period, you can cancel the job posting. Or, you can select a paid plan to keep your job posting published and get even more qualified candidates.

Using any of these sites will help you reach out to your candidates (and maybe your future hires). To enhance your job posting strategies, check out our most updated list of specialized job boards, local job boards and premium sites that complements this list.

If you have more questions about job posting, check out our short FAQ:

How do you post a job on Indeed?

If you’re ready to use a  job posting on Indeed, go to Indeed’s page for employers, and click the “post job” button. You can then log in to Indeed or create a free employer account if you don’t have one yet. From there, the job posting process is fairly straightforward – see our tutorial for the next steps. Note that Indeed automatically generates company pages when pulling job ads from other job boards or careers pages. Check if there is one for your company and claim it to add more information or graphics.

Is ZipRecruiter free to post jobs?

As we mentioned above, ZipRecruiter lets you post a job in the free trial. ZipRecruiter is also free if you’re posting your jobs via Workable’s talent acquisition software. Premium ZipRecruiter is also available via Workable if you want to promote your jobs to ZipRecruiter’s associate job sites, too, with one submission.

Can you post jobs on Facebook?

There are multiple ways to post and promote your job ads on Facebook. You can post an open role on your Facebook page as a status update or share it in a relevant group. You can turn any Facebook post into a sponsored post to target your job ad to a specific audience – just click the “Boost Post” button when creating the update. You can also use the Job Ads tab on your company’s Facebook page to display job openings that are already published. See more about how to post and boost your Facebook job ad in our complete tutorial.

Are there any job posting sites without registration?

There probably are; for example, some local classified ads sites may let you post jobs without creating an account. But that’s usually not a good sign about the quality of the site. Registration or some sort of verification is vital to enable a site to filter out scams or ads that don’t meet basic job posting requirements. This earns more trust from candidates and ensures legit employers will compete only with other legit employers. So don’t be afraid to create an account with job boards. It’ll take you a few minutes, but it’s time well invested as it benefits everyone in the end.

Want more?

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What is EEO? https://resources.workable.com/hr-terms/what-is-eeo Wed, 15 May 2019 12:17:44 +0000 https://resources.workable.com/?p=32766 EEO, or Equal Employment Opportunity, ensures that everyone is treated fairly in employment decisions, including hiring, promotion, and compensation. It prohibits discrimination based on characteristics like race, gender, age, religion, and disability, ensuring that all individuals have an equal chance for employment. Contents: Bona fide occupational qualification Affirmative action Equal Employment Opportunity should extend beyond […]

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EEO, or Equal Employment Opportunity, ensures that everyone is treated fairly in employment decisions, including hiring, promotion, and compensation. It prohibits discrimination based on characteristics like race, gender, age, religion, and disability, ensuring that all individuals have an equal chance for employment.

Contents:

Disclaimer: We don’t provide legal advice, nor is this a legal document. Consult an attorney to learn about your company’s specific legal requirements or the law.

In the legal sense of the EEO definition, “same chances” or “equal opportunity” means that employers cannot use certain characteristics as reasons to hire or reject candidates or make other employment decisions; in other words, they cannot discriminate against those characteristics. In many countries, protected characteristics include:

  • Race / color
  • National origin / ethnicity
  • Religion
  • Age
  • Sex / gender / sexual orientation
  • Physical or mental disability

EEO doesn’t guarantee that people of underrepresented groups will get hired. The purpose of EEO regulations is to make sure nobody will face rejection or difficulties because they’re in a protected group.

For example, under several EEO laws, you cannot reject a candidate simply because they’re Jewish or Christian, African or Caucasian, or because they’re pregnant. Similarly, you cannot advertise jobs asking for candidates of a certain age, and you cannot promote men over women – you can only base this decision on each person’s proven capabilities, performance and other objective criteria, rather than biases against protected groups.

If your company fails to comply with equal employment opportunity regulations, you may face complaints, lawsuits and fines. There are also the intangible costs associated with having a uniform instead of diverse workforce; you’re missing out on the benefits of different perspectives and approaches to the work at hand.

To keep track of how EEO compliant organizations are, U.S. regulations require some employers to file the EEO-1 report. Generally, if you have more than 100 employees, or you’re a federal contractor with more than 50 employees and a federal contract worth more than $50,000, you’ll need to file an EEO-1 report.

Don’t miss our complete EEO guide for employers

Bona fide occupational qualification1

Equal employment opportunity that concerns protected characteristics does have some exceptions. These exceptions of the EEO definition are bona fide qualifications (or “genuine occupational qualifications” in the UK) for a specific job. The nature of certain jobs may allow you to make an employment decision based on one of the protected characteristics.

For example, if you’re hiring for an actor to play a teenager, you can hire a person more closely to the age of the film character, rather than a middle-aged actor. Or, if a company makes clothes for men, it can advertise for male models. Another example is when a religious organization of a certain faith hires only candidates who share that faith if their job is related to it (for instance, when they are members of the clergy.)

Affirmative action

There’s another special case when considering specific protected characteristics. This comes in the form of affirmative action: the conscious, proactive pursuit of gender balance and diversity in an organization by supporting protected groups who are traditionally discriminated against.

For example, if your software development team is all white males, you can lawfully partner with associations of female, African or Asian engineers to find great candidates and assemble a team that is more representative of the society where they’ll be working. You still shouldn’t make the final hiring decision because of a person’s protected characteristic; you can only try to attract diverse candidates to broaden your talent pool.

This logic extends to fully formed programs that support affirmative action through education. Introducing training programs to combat hidden biases of hiring teams is an effective way to reduce unconscious discrimination.

Yet, because race-based affirmative action was banned in some U.S. states, the road is open for other effective EEO strategies. At the very least, craft an EEO policy to ensure your employees know you value fairness and diversity.

Equal Employment Opportunity should extend beyond the law

Using arbitrary and non-job-related criteria is the surest way to unfairly discriminate against people, even unwittingly. For example, when screening resumes, consider whether a person’s degree from a prestigious school truly speaks to their suitability for the job you’re hiring for. It’s not illegal to only hire candidates from Ivy League schools, but it certainly narrows your talent pool and reduces the chances of you finding the absolute best candidate out there. Make sure you always use the most objective criteria possible.

Of course, equal opportunity, diversity and relevant laws keep evolving. Different countries or states might enact new regulations, and companies might try out new EEO strategies. Be sure to check for updates regularly and don’t be afraid to test new ways of building a fair, ethical workplace.

Now that you know the answer to the question “what is EEO?”, check out our guides on EEOC regulations, the EEO-1 report and EEO statements. And, consider taking actions to combat overlooked types of discrimination, like age discrimination.

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How to follow EEOC regulations https://resources.workable.com/tutorial/follow-eeoc-regulations Tue, 09 Aug 2016 22:09:30 +0000 https://resources.workable.com/?p=6243 Does the mention of EEOC regulations make you want to run for the mountains? You aren’t alone. Many employers find it hard to keep up with laws enforced by the Equal Employment Opportunity Commission (EEOC). The EEOC has great expectations. Employers should file an annual EEO-1 report and comply with laws like the Title VII […]

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Does the mention of EEOC regulations make you want to run for the mountains? You aren’t alone. Many employers find it hard to keep up with laws enforced by the Equal Employment Opportunity Commission (EEOC).

The EEOC has great expectations. Employers should file an annual EEO-1 report and comply with laws like the Title VII of the Civil Rights Act (1964). Federal contractors have to create and enforce affirmative action plans too.

All this is hard work. But, apart from the legal risks of ignoring EEOC regulations, there’s also a business risk. Unless you’re consciously trying to be an equal opportunity employer, you’re missing out on the many benefits of diversity in the workplace.

So how do you become an exemplary equal opportunity employer? Suitable training, policies and processes can get you there.

Further Reading:

Training

Professional trainers, HR employees and the EEOC Training Institute could all be involved in EEO training for your company. Here are some useful training ideas:

1. EEO legislation

Many employees are involved in business processes that are protected by the EEOC and should know the law. For example, anyone who’s involved in hiring, training, supervising, benefit administration or succession planning.

These trainings could be broken down according to specific acts that must be enforced:

  • Title VII of the Civil Rights Act of 1964
  • Pregnancy discrimination Act of 1978
  • Americans with Disabilities Act of 1990 (ADA)
  • Equal Pay Act of 1963 (EPA)
  • Age Discrimination in Employment Act of 1967 (ADEA)
  • Genetic Information Nondiscrimination Act of 2008 (GINA)

Discussing how companies can unwittingly break any of these laws is important. Training should address all prohibited employment practices.

The EEOC Training Institute offers one and two day seminars to present and discuss changes in EEO regulations. It’s a good idea for HR professionals to attend them. Afterwards they can share what they learned with their company. Of course, owners, managers and other employees could also attend, budget permitting.

The EEOC Training Institute also offers courses and custom-made on-site trainings, and holds EEO workshops in Washington, D.C.

Some states have their own EEO laws, in addition to EEOC regulations. For example, ADEA protects employees over 40 years old, but some states protect younger employees too. Keep an eye out for training opportunities in state-specific legislation.

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2. Illegal behaviors and biases

This type of training can help your employees avoid potentially illegal behaviors. For example, hiring managers could be trained to avoid asking illegal interview questions. Training will help them create questions that are strictly job-related and don’t involve any legal risk. Employees should also be taught to recognize their biases and try to minimize their effect in the workplace. Employees can discover their hidden biases with the help of tests like Harvard’s Implicit Association Test (IAT).

3. Diversity training

Many employees might wonder what all this trouble is for. It’s important to inform them about the merits of diversity and how good it can be for business. When employees appreciate your equal opportunity efforts, they become more committed allies. This type of training should also be designed to help employees work better in diverse teams. You can build your own diversity training program with presentations, workshops, case studies and quizzes. Try to avoid mistakes that can undermine your diversity program’s success. Communication and teamwork training should be part of your agenda. DiversityCentral.com offers a variety of tools and information that can help you.

Policies

Company policies offer a systematic way to support equal opportunity. Companies can use them to communicate their processes and expectations to employees. So, what company policies do you need?

Equal Employment Opportunity Policy

This is the ‘umbrella’ policy that will cover all the rest. It must be thorough and powerful. HR and management should communicate it across all levels and place a lot of importance on compliance.

Accessibility

In your accessibility policy, you can list all your efforts to support employees with disabilities. To comply with ADA, you need to find ways to make their work easier. An accessibility policy is useful for accommodating customers and visitors with disabilities too.

Parental Leave

Supporting mothers and pregnant women is a decisive step towards gender equality. Craft a generous maternity leave policy to support and retain female employees. Complement it with a paternity leave policy which is increasingly important. Those policies can give your company a competitive advantage to help attract top talent.

Workplace Harassment

Employees might have an implicit understanding that your company won’t tolerate harassment. But, offenders might not always know they’re harassing someone. What some consider simple teasing might be harmful and illegal. It’s important to have an official policy that explains what harassment is and how it’ll be dealt with.

Open door & No-retaliation

Sometimes, discrimination happens right under HR’s nose. Supervisors and managers might also miss the signs. Employees should feel free to report relevant issues. Create and promote an environment of open and meaningful communication. A no-retaliation policy is necessary, since taking adverse actions or victimizing employees who file EEO complaints is explicitly illegal.

Processes

Trained employees and thorough policies can boost your EEO standards. But they’re incomplete on their own. They need the right processes to support them. If processes are flawed, employees can’t do their best for equal opportunity.

If you don’t actively try to avoid discrimination when hiring, you might find that hiring managers are unwittingly breaking the law. For example, relying solely on referrals makes it easy to end up with homogenous teams.

Wondering what you can do? Opt for structured interviews, instead of unstructured ones. Structured interview processes can reduce discrimination risks and help you defend yourself better in court.

RelatedStructured interview questions: Tips and examples for hiring

Another useful process is keeping thorough records of your recruitment data. In 2015, the EEOC charged Target a $2.8M settlement for using discriminatory hiring tests. Target stopped using them. As an additional measure, Target updated its data collection systems to spot any adverse effect on their hiring processes in the future. You can do the same with the help of an Applicant Tracking System (ATS). Collect and analyze recruitment data with Workable’s EEO reporting feature.

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How to find employees for free https://resources.workable.com/tutorial/find-employees-for-free Thu, 25 Apr 2019 12:00:44 +0000 https://resources.workable.com/?p=32592 Getting your next great hire without spending a thing? That’s the dream. Unfortunately, you can’t build your entire recruitment process with zero budget, especially if you’re scaling fast. There are, though, some hiring strategies that will bring you closer to qualified candidates without too much pain in your pocketbook. With new HR tools and modern […]

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Getting your next great hire without spending a thing? That’s the dream. Unfortunately, you can’t build your entire recruitment process with zero budget, especially if you’re scaling fast. There are, though, some hiring strategies that will bring you closer to qualified candidates without too much pain in your pocketbook.

With new HR tools and modern sourcing techniques emerging in the recruiting landscape, it’s common to overlook the good ol’ practices. But this doesn’t mean the traditional methods are less effective. Here, we explore how to save money in your overall recruitment budget.

6 ways to find employees for free:

1. Use free job boards

“Free” usually sounds too good to be true. But that’s not the case when it comes to job boards. Some of the most popular sites among job seekers, including Indeed and Glassdoor, let you advertise your jobs for free. All you have to do is write a job ad to describe the role and post it on one or more free job posting sites. Next thing you know, the first resumes will start showing up in your inbox.

Wondering what’s the best website to hire employees? We curated a list with some of the best free job boards to advertise your open roles. You can also check our guides on how to find employees on Craigslist and how to find employees on Indeed.

Tip: If you’ve tried free job posting sites but you don’t get enough qualified candidates, or if you get too many non-qualified applications, don’t be too quick to dismiss those job sites. Instead, experiment with your job ad: write a more descriptive job title, add important responsibilities and must-have requirements and include a few benefits that you offer that will capture candidates’ eyes. Here are a few ideas on how to write an effective job ad, and consider building your job ad to address the candidate’s hierarchy of needs.

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2. Advertise on social media

Social media can work just like free job boards; share your current job openings and reach out to lots of potential candidates. You can start with LinkedIn; being a professional social network, it’s where people expect to learn about job opportunities. Post your open roles on your LinkedIn page and ask your coworkers to share the job with their network, as well.

Besides using LinkedIn to find employees, you could also try on Facebook and Twitter. Facebook has job-related groups based on professional interests and fields, while on Twitter you can use relevant hashtags to target candidates with the expertise or in the location you’re looking for.

If you’re not sure about the best way to share your job openings on social media, start with these handy templates for job posts on LinkedIn, Facebook and Twitter.

Tip: When you’re sharing your job ads on social media, it might feel like you’re casting a wide net. There are ways, though, to narrow down your outreach for free. Let’s say you’re hiring for a UX Designer in Boston. On Facebook, you can join design-related professional groups and on Twitter, you can advertise your job using targeted hashtags such as #designerjobs, #uxjobs and #bostonjobs. In our guides, you can learn more hiring tips on how to find employees on Facebook and on Twitter.

3. Design SEO-friendly job ads and careers pages

It’s one thing to put the word out there that you’re hiring and another to actually get those job seekers to apply for your open roles. You may be advertising your jobs on numerous job boards and social networks, but how do you attract good employees, particularly in fields where the competition for top talent is fierce?

You need to make sure that your job ads stand out – and you can do that if they’re optimized for search engines. Luckily, you don’t have to be an SEO expert to do that. Here are some basic rules to keep in mind:

  • Use a regular job title. Candidates are not searching for “sales guru” or “java wizard” positions. Instead, they’re looking for roles such as sales manager or web developer.
  • Make your text easy to read. Big chunks of text are off-putting, particularly for candidates who use their mobile to search for job openings. Use bulleted lists to break down your content and use titles (e.g. “Job duties” and “Benefits”) for different sections.
  • Include relevant keywords. You don’t have to (and shouldn’t) make excessive use of jargon, but candidates are more likely to find your job ad if you mention job-related duties, skills and tools. In other words, a generic text that could apply to almost any role won’t do any good in attracting the right candidates.
  • Add images and videos. The more visually appealing your job ad is, the more you increase its searchability. The same goes for your careers page where you can include pictures of your offices and videos with your teams.

To help you find employees online, we’ve created a list of 700+ job description templates that are already optimized for search engines and we’ve picked our favorite job ads that you can use as an inspiration.

Tip: It’s a good idea to have actual job seekers and some of your coworkers review your job ads. Do the ads make sense? Are they attractive enough? What additional information is needed to help the candidate decide whether to apply or not? Answers to these questions and adjustments to your job ads will make finding employees a bit easier.

4. Ask for referrals

Have you ever thought about how much money you spend to advertise jobs to people you already know? Even if you don’t know them personally, someone from your company might. They could be former colleagues, they might have met your coworkers at a conference, or they could be in a current employee’s personal network.

So why not be proactive and ask your coworkers to recommend potential good fits for your open roles? Employee referrals are one of the best ways to find employees for free; not only you’ll cut down on advertising costs and time invested in screening calls, but you’ll also speed up the hiring process as you’ll be able to move those qualified referred candidates forward in your recruiting pipeline.

Tip: If you’re not satisfied with the quantity or the quality of referrals you’re getting from your coworkers, consider adding a playful touch or incentivizing the process. Run an internal competition to encourage employees to refer more candidates or offer a bonus to those who refer people who get hired and stay with the company. Remember: the reward doesn’t have to be cash. For example, you can give employees who make successful referrals two extra days off or free tickets to an event.

5. Build candidate databases

No matter how well you’ve built your recruitment process and how well you’ve organized each step, there might be a time when a hiring manager or your CEO says; “I need employees now.” And when this moment comes, you won’t have the “luxury” to follow the process as it is. You’ll need to come up with a way to find qualified employees fast.

When the time is tight, it’s worth taking a look at past candidates that you’ve already interviewed and evaluated. Perhaps there are some good candidates that you rejected because there was a stronger candidate at that time. Or, you turned them down because you found that they would be more suitable in a different position but you didn’t have an open role in that field.

Re-considering past candidates means that you can skip those time-consuming first hiring steps (publishing a job ad, screening resumes, contacting applicants) and go straight to reaching out to them to learn if they’d be interested in your open position. This is a huge timesaver – and also a good solution if you’re trying (or have to) to decrease your recruiting budget.

Tip: Searching through past applications could actually prove more time-consuming, unless you have a system in place. An internal candidate database will help you keep candidate information organized (e.g. you can maintain a shortlist of people who applied and were interviewed for X role but where disqualified before the final interview.) You shouldn’t only store their resumes and contact details, though; take a note of all things that will help you remember them, such as post-interview feedback and any assignments they completed as part of the hiring process. That’s why it’s important to always end things on a positive tone when turning candidates down. This way, they’re more likely to consider a new job opportunity at your company in the future.

For European candidates, please refer to the guide on collecting and storing candidate information as per the General Data Protection Regulation (GDPR).

6. Attend job fairs or host career days

OK, this might not be 100% free, but it’s still a relatively inexpensive method to find employees during high-volume hiring. In one day or even a matter of hours, you can contact – and actually pre-screen – dozens or even hundreds of potential candidates.

Keep an eye out for local job fairs and annual career events; these are the best places to recruit employees, especially in retail, hospitality and other sectors notorious for high turnover. You can also attend events that are targeted to underrepresented groups of candidates, such as women, immigrants or people with disabilities, to increase diversity in your teams. Make sure you arrive with material – for instance, business cards, fillable forms on your laptop, etc. – that will help job seekers remember your company and interview questions that will help you quickly screen potential candidates.

Tip: Consider hosting your own recruitment event: an open day where potential candidates can visit your workplace, chat with your team members and learn about your job opportunities. This will increase the chances of finding the right employees, as you’ll get the chance to showcase your company culture and, eventually, attract candidates who will enjoy working there. An added bonus is that team members can share impressions from their own interactions with candidates.

Unfortunately, there aren’t any secret recruiting recipes that will guarantee that you’ll find employees for free. To create an effective and consistent hiring process, you’ll probably need to purchase premium job postings, use a sourcing tool or buy recruitment software at some point.

And when you reach this point, make sure your purchasing decision benefits your overall strategy. In other words, don’t pay to advertise on job boards that traditionally don’t bring you qualified candidates; your audience is not there and you’re wasting important resources. Instead, use this money to acquire tools that will automate parts of the process (e.g. organizing applications or scheduling interviews) so that you have more time to search for potential candidates in new places. This way, you’re investing rather than paying, and you’ll reap the long-term benefits of that investment you’ve just made.

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UCaaS: Why companies need to consolidate collaboration tools https://resources.workable.com/tutorial/ucaas-collaboration-tools Wed, 03 May 2023 12:49:24 +0000 https://resources.workable.com/?p=88260 Hybrid work brings with it many challenges, but the use of multiple communications platforms and overlapping collaborative tools may be the most frustrating. According to Gartner research, workers are using collaboration tools at least 44% more than they did in 2019. With a broader range of tools, companies inevitably encounter overlaps in capabilities and face […]

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Hybrid work brings with it many challenges, but the use of multiple communications platforms and overlapping collaborative tools may be the most frustrating. According to Gartner research, workers are using collaboration tools at least 44% more than they did in 2019. With a broader range of tools, companies inevitably encounter overlaps in capabilities and face challenges with inefficient workflows.

But what does that mean for your organization? Why does it matter? And what can you do to change that?

Let’s walk through the challenges of disjointed collaboration tools and what you stand to gain from a single, unified communication platform.

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Challenges of disjointed systems

Workforces, customers and clients today are more distributed than ever before. According to Gallup, only two in 10 full-time U.S. employees are completely on site. Over the long term, most organizations plan for their workforce to lean hybrid, with 55% working both in-office and remotely, 22% fully remote, and 23% fully in office.

More importantly, that’s what the workforce wants. A recent Buffer report indicates that 97% of employees want to work remotely at least some of the time for the rest of their careers. Communication platforms are essential in keeping team members connected across the hybrid workplace.

Here’s the problem: During the pandemic, companies rushed to accommodate the suddenly remote workforce, often adopting multiple collaboration tools to meet varying needs. Research reveals 72% of businesses now use between three and nine collaboration tools, while one in five reports using more than 10. For companies that generate more than $10 billion in revenue, that figure more than doubles to 42%.

Relying on multiple collaboration tools can create a fractured communication environment, particularly if your solutions don’t work well together. Even worse, it opens a Pandora’s box of other challenges:Increased administrative work: Managing a few different communication platforms is hard enough, let alone half a dozen. Typically, each system is managed through its own dashboard, furthering the burden IT teams bear when overseeing their company-wide use.

Let’s look at some of the challenges of a disjointed tech stack:

1. Greater IT costs

Multiple vendors, multiple contracts, multiple bills. Together, these create higher costs that can impact your capital and operating expenses.

2. Heightened security risks

Each platform is an entry point into your infrastructure. A larger attack surface means your proprietary information and private data are at greater risk. Worse yet, the more systems you have, the more difficult it is to regularly update, patch, and protect them.

3. Decreased productivity

Team members need to stay aligned on priorities to meet deadlines efficiently. Fragmented systems create communication silos that make it difficult for employees to collaborate, connect, share ideas, and remain on the same page.

4. Frustrating, disjointed user experience

Nobody enjoys jumping between dashboards and disparate interfaces, especially when they’re juggling high-priority projects. Moreover, each platform works differently, which means multiple onboarding processes and workflows.

Connecting the dots

Recent data shows 86% of organizations plan to consolidate their collaboration solutions in the next year. One way to do it is by leveraging a Unified Communications as a Service (UCaaS) platform.

UCaaS refers to the integration of multiple enterprise communication tools into a single, comprehensive platform. Rather than jumping between different systems or juggling various devices, everything is accessible through one comprehensive suite of capabilities. But UCaaS isn’t merely how you bridge the gaps between your technologies, it’s also how you keep employees connected and customers close.

The benefits of using one unified platform include:

1. Improved efficiency

With access to all the necessary tools, employees spend less time troubleshooting issues or switching between platforms and more time on core business operations.

2. Enhanced collaboration

UCaaS platforms break down information silos, empowering you to share files, present ideas, and enable asynchronous communication through messages, videos, and more. Plus, it makes data more accessible for both administrators and team members to use to their advantage.

3. Better employee engagement

There’s only one system to learn, so you don’t need to waste resources training employees on various tools. This goes a long way toward keeping people engaged at work, as it’s both more intuitive and can make their jobs easier in the long run.

4. Lower total cost of ownership (TCO)

Replacing multiple solutions with a single, vendor-agnostic provider can reduce TCO by as much as 56%.

5. Easier administration and management

UCaaS platforms provide a single dashboard for the management of users, apps, and even devices. They make it easy for IT to provision users, troubleshoot issues, and gain powerful insights and analytics – all while controlling end-to-end security.

UCaaS must-haves

What does a fully unified communication solution really look like? Along with a robust array of features, the best vendors should cover a few key capabilities:

Calling: Cloud calling allows you to replace a costly Public Branch Exchange (PBX) infrastructure with a fully cloud-based Voice-over-Internet-Protocol (VoIP) solution. This enables you to call from anywhere on virtually any device, including a desktop computer, laptop, tablet, smartphone, or softphone.

Messaging: Always-on messaging can be used synchronously or asynchronously to keep people in the loop no matter where they are. With one messaging system across the entire business, you can easily share files and reach out to team members at the click of a button.

Meetings: Video conferencing is a hybrid work staple. But, with innovations aimed at real-time engagement, like digital white boarding, polling and Q&A features, video conferencing goes beyond a mere staple to something vital your teams will look forward to. Plus, accessibility tools such as live translation and closed captions ensure everyone can participate in collaborative settings.

Devices: Collaboration devices are a great addition to any UCaaS solution. They bring an added layer of high-quality video and audio, innovative features like background noise removal, and, most importantly, the ability to get the full native experience on leading meeting platforms – all with a single touch to join.

Power up your hybrid future

As organizations continue to embrace hybrid flexibility, the challenges of disparate communication systems will only become more difficult.

The optimal way forward is to consolidate those technologies into a single, unified communication and collaboration suite with the capabilities necessary to empower a distributed workforce and make your IT ecosystem simpler to manage.

Reilly Nolan is a writer with more than 10 years of experience across the technology, healthcare, interior design, consumer goods, and fashion industries. Unpacking the human aspect of the product experience is what informs his writing most. In his spare time, Reilly has published and shortlisted fiction in a variety of national literary magazines.

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The big disconnect: 4 ways HR can best partner with hiring managers https://resources.workable.com/tutorial/4-ways-hr-can-partner-with-hiring-managers Wed, 10 May 2023 14:45:48 +0000 https://resources.workable.com/?p=88351 Hiring managers are exasperated with HR’s inability to fill open requisitions, while at the same time, HR is frustrated with hiring managers who are not making recruitment a priority. There’s a lot of finger pointing going on, all the while positions remain vacant. I call this the Big Disconnect. The one thing you need to […]

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Hiring managers are exasperated with HR’s inability to fill open requisitions, while at the same time, HR is frustrated with hiring managers who are not making recruitment a priority. There’s a lot of finger pointing going on, all the while positions remain vacant. I call this the Big Disconnect.

The one thing you need to know: HR and hiring managers are playing for the same team. To win the war for talent, both parties must work in tandem with one another.

Here are four ways to improve the working relationship between HR and hiring managers.

1. Clearly define roles, responsibilities, and expectations

Imagine playing on a sports team where there were no rules, no assigned positions, and no expectations. The result would be chaos and probably a lot of injuries!

Yet, when it comes to recruitment, many companies lack clearly defined roles, responsibilities, and expectations for their hiring team, which hurts their ability to find the right players for their company.

Decide who will be responsible for each step of the recruitment process. For example, will HR develop the job description, or will this be done by the hiring manager? Is it okay for a hiring manager to interview candidates prior to HR or must they wait? How long does the recruiter anticipate it will take to fill a particular position and have they communicated this to the hiring manager?

2. Turn your entire team into a recruiting machine

Many managers are given hiring responsibility without much direction. They mistakenly believe it’s HR’s job to deliver suitable candidates to them on a silver platter. That’s not how things work in the real world.

According to SHRM, the national averages across all industries and employer sizes tend to fluctuate between 40-60 open requisitions per recruiter at any one time. That’s an unmanageable workload for even a top recruiter, which is why hiring managers must step up and partner with HR on their hiring needs.

Companies must train all managers on how to attract and hire employees and give them the power to do so. Managers will be prepared to take the lead and relieve some of the pressure recruiters are experiencing.

3. Double down on communication between HR and hiring managers

When it’s been a while since you’ve heard from someone you tend to think you’re no longer a priority. This happens a lot in the world of recruiting.

Take the case of a hiring manager who turns in a requisition and waits patiently for a response. The recruiter may be working diligently on filling this role; however, the manager has no idea this is happening. Or the recruiter, who sends a batch of resumes to the hiring manager, who takes weeks to respond.

Companies should have systems in place that require both parties to check in with one another every step of the way. The recruiter should keep the hiring manager informed of obstacles that may be preventing them from delivering candidates and the hiring manager should be providing timely feedback so the recruiter can fine-tune their search.

4. Be direct and honest with each other

Why is it that so many people have a difficult time being truthful with one another? Rather than begin what may be an uncomfortable conversation, they choose to remain silent. Their silence quickly turns into resentment.

It’s best to be clear and direct with one another. If you feel a recruiter is treating you like a second-class citizen, let them know. You might say something like, “I’m feeling like my requisitions aren’t getting the attention they deserve. What can I do to help you fill these positions faster?”

HR professionals feeling frustrated by a hiring manager’s lack of urgency could say, “We’ve found that there’s a greater chance of filling a job when we’re able to move a candidate through the process in under two weeks. How can I better serve you? When sending resumes, if I don’t hear from you prior, do you want me to follow up with you within 48 hours?”

It’s easy to forget that you are both working together towards the same goal. Remember that by following these four tips – and repair that disconnect.

Roberta Matuson, The Talent Maximizer® and President of Matuson Consulting, helps world-class organizations like General Motors, Takeda Pharmaceuticals, and Microsoft hire and retain world-class talent. Roberta is the author of six books on talent and leadership, including the newly released, Can We Talk? Seven Principles for Managing Difficult Conversations at Work, and Evergreen Talent. Sign up to receive her free newsletter, The Talent Maximizer®. Follow her on Twitter.

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The meaning of FTE: a guide for HR professionals https://resources.workable.com/hr-terms/fte-meaning Fri, 21 Jul 2023 12:24:16 +0000 https://resources.workable.com/?p=89645 As an HR professional, you know that FTE (full-time equivalent) is an important metric for managing your workforce and forecasting budgets. But what exactly does FTE mean, how is it calculated, and why does it matter? This article will demystify FTEs so you can leverage this metric strategically. What does FTE mean in HR? Full-time […]

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As an HR professional, you know that FTE (full-time equivalent) is an important metric for managing your workforce and forecasting budgets.

But what exactly does FTE mean, how is it calculated, and why does it matter? This article will demystify FTEs so you can leverage this metric strategically.

What does FTE mean in HR?

Full-time equivalent is the long version of FTE, meaning the number of full-time employees a company would have if all employees worked full-time. For example, if you have four employees who each work 30 hours per week, their total combined hours are 120. 120 hours divided by a 40 hour full-time work week equals three FTEs.

In other words, FTE allows companies to standardize headcount and measure workload capacity by converting part-time staff to a full-time basis.

This enables useful comparisons across teams and functions for organizational planning and analytics.

How is FTE calculated?

FTE is calculated by adding up the total number of hours worked by all employees and dividing that total by the number of hours in a full-time work week, which is typically 40 hours.

Let’s revisit the example above: if you have two employees who each work 20 hours per week, their total combined hours are 40. Forty hours divided by a 40-hour work week equals one FTE.

When tallying up hours worked, things like paid time off (PTO) and sick leave are included. However, external contractors and freelancers are generally not included in the FTE count.

Many HRIS softwares can automate FTE calculations by incorporating data on employee hours worked, absences, time-off calendars, and more.

Why FTE matters for HR

For HR professionals, understanding and monitoring FTEs is essential for several reasons:

1. Budgeting

FTEs are the essential data needed to accurately forecast and manage labor costs across the organization. Each FTE represents the fully loaded expense of having one full-time permanent employee on staff.

By multiplying the number of FTEs by the average cost per FTE, HR can predict total labor budget needs more precisely than just using headcount alone.

Tracking FTEs over time also allows HR to identify growing or decreasing expenditure on salary and benefits. Finance teams will also be interested – ånd revenue per FTE can also be calculated from this.

2. Staffing

Analyzing FTE data helps HR proactively identify the need to hire more staff or reduce hours. For example, if team productivity is declining while FTE levels remain flat, it may signal that more staff need to be onboarded to meet workload demands.

On the flip side, a spike in FTE levels without corresponding business growth may indicate a need to realign staffing plans and reduce hours.

Sudden changes or churn in FTE numbers can serve as an early warning for HR of underlying staffing problems or challenges.

3. Productivity

FTEs can be compared to revenue output and other productivity metrics to assess workload balance across the organization.

Employee productivity can be measured to determine how much each full-time equivalent generates for the business.

Trends in this ratio can show which teams are operating efficiently and which may be over or understaffed relative to output.

4. Compliance

Many laws and regulations related to benefits eligibility, overtime pay, and other workforce standards depend on whether an employee is classified as full-time or part-time based on FTE status.

HR must track FTEs correctly to remain compliant and avoid penalties. For example, the Affordable Care Act in the United States requires applicable large employers to provide health insurance to employees working an average of 30+ hours (0.75 FTE).

5. Culture

The ratio of full-time to part-time employees impacts company culture, engagement, and retention. Full-timers often identify more closely with company mission and values.

Declining FTE percentages may indicate problems retaining full-time staff. HR can analyze FTE ratios to ensure the workforce alignment supports desired cultural goals.

FTE trends and statistics

The FTE landscape is being shaped by two trends.

In summary, understanding the meaning of FTEs is a key competency for HR professionals today. Knowing how to accurately calculate and strategically apply FTE analysis helps optimize staffing, forecast budgets, align talent strategy to business goals, and support employee retention.

Stay on top of FTE trends and leverage HRIS tools to master this essential workforce metric.

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How to fire anyone without legal repercussions https://resources.workable.com/tutorial/how-to-fire-anyone-without-legal-repercussions Tue, 29 Aug 2023 12:10:53 +0000 https://resources.workable.com/?p=90078 Once, a distant relative confided in me that she didn’t have to worry about her performance at work anymore because she was in her 60s, and any punishment would be considered age discrimination. Does anyone want to guess what happened to that relative? If you want to guess that she was offered early retirement in […]

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Once, a distant relative confided in me that she didn’t have to worry about her performance at work anymore because she was in her 60s, and any punishment would be considered age discrimination.

Does anyone want to guess what happened to that relative?

If you want to guess that she was offered early retirement in lieu of termination for poor performance, you’d be right. (She accepted it and did not sue because she had no case.)

People worry about disciplining or laying off people in “protected classes” because they don’t want to be sued.

Well, I don’t want you to be sued either. So, I’ll walk you through the Evil HR Lady’s guide to firing anyone – even my relative.

Layoff best practices

It’s not just about not being sued. You want to conduct layoffs in the best possible way so it doesn’t come back to bite you in the employer popularity contest.

Learn the right ways

Understanding ‘protected classes’

Often, people think protected classes consist of women, minorities, LGBTQ+ people, people over 40, the pregnant, and the disabled. But that’s wrong. Everyone on the planet is in a protected class.

This term means that you can’t terminate or punish someone because of their gender, race, gender identity, pregnancy status, disability status, or other protected characteristics. The only group you can (from a federal perspective, but not in every state) are people under 40.

You can’t terminate someone because they are White any more than you can terminate someone because they are Black. And even when people say, “But I’m in an at-will state!” that doesn’t make much difference. First, every state but Montana is at-will.

Second, at-will means you can terminate for any reason or no reason as long as that reason isn’t illegal.

Read that again. As long as that reason isn’t illegal.

Courts have already caught on to this “one great trick for being a racist” where you fire someone because of their race but say, “Hey, it’s at-will, so I just felt like terminating someone, and Jane walked in first!”

They know that’s not true. Courts call this “pretext,” and it gets you in big legal trouble.

But isn’t a minority/LGBTQ+/Pregnant/older person more likely to sue?

Sure – because it’s more likely that you will discriminate on that basis. Plenty of people believe that there are people who are protected and people who are not, so there are people who won’t do anything because they think there is no way they can win.

But, you should not have anyone in a position where they think you terminated them for a protected reason. And it’s not hard to do. It just requires that you do your job and follow best practices.

Here’s how you can fire literally anyone.

How to fire anyone

1. Don’t be a racist/sexist/whateverist

This is the easiest part. If you judge people based on their immutable characteristics, get yourself to therapy to understand what is wrong with you and fix it.

2. Document everything

This is more than documenting when someone does something terrible; you must also note when someone does something good. Why? You need evidence that this person was poorly behaved and that other similarly situated employees were not poorly behaved.

3. Use performance improvement plans and progressive discipline

These provide solid documentatio showing you’ve let the employees not only know precisely what the problem is – but also that you’ve given them ample opportunities to improve.

4. Be consistent

If you write up one employee for being late, you need to write up all employees who are late. If you let one employee print her wedding invitations on the company equipment, you must let all employees print their personal stuff on the company equipment.

5. Conduct neutral investigations

Whether you need to investigate a claim of racial harassment or supply theft, approach it from a position of neutrality. If the alleged perpetrator has authority over the person conducting the investigation, hire an outside person to conduct the investigation.

If you do these steps, and you want to terminate someone for poor performance, a general layoff, or because of rule-breaking, you’ll be set to go. When someone has been on a PIP for 90 days, and you have documentation that they haven’t reached the goals, it’s pretty airtight to terminate them.

When you’re conducting a layoff and have to choose one person from a group to terminate, having years of employee evaluations demonstrating that this person performed at a lower level than their coworkers, you can feel pretty confident.

The court doesn’t require you to be perfect in how you terminate. You just have to act in good faith. These things will satisfy the good faith requirement.

Support your laid-off workers

Laying off workers does not have to be an out-and-out breakup. You can help them get back on their feet – and quickly, too.

Learn how

How did the boss fire my 60+-year-old relative?

Naturally, the boss didn’t allow me to see any of the paperwork, but my relative had bragged to me about being untouchable and told me her side of the story.

The boss documented the number of times my relative came in late, left early, and called out ‘just because.’

The boss encouraged the relative to go to the doctor and get an ADA accommodation if needed because the relative complained she was late due to health problems. My relative refused to do that, even after the boss encouraged it.

The boss put my relative on a PIP with clear guidelines for improvement, which my relative should have taken seriously. She did not.

No one is untouchable. At least, no one should be.

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Understanding EEO categories https://resources.workable.com/tutorial/eeo-categories Wed, 31 Aug 2016 13:58:58 +0000 https://resources.workable.com/?p=6422 Getting ready to file an EEO-1 report? If you’ve already collected the necessary data, the hardest part is over. Now, it’s time to classify employees in the correct EEO categories. The EEO-1 report is meant to inform the Equal Employment Opportunity Commission (EEOC) of your employees’ race, gender and EEO classifications. This is part of […]

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Getting ready to file an EEO-1 report? If you’ve already collected the necessary data, the hardest part is over. Now, it’s time to classify employees in the correct EEO categories.

The EEO-1 report is meant to inform the Equal Employment Opportunity Commission (EEOC) of your employees’ race, gender and EEO classifications. This is part of the obligation to take actions in favor of Equal Employment Opportunity (EEO). Read more on our EEO complete guide to learn what other obligations you may have and how you can ensure you treat current and potential employees fairly. EEO job categories might seem complicated at first glance, but a closer look will clear the confusion.

Employers should classify employees according to the content and responsibility of their job. This means that looking at an employee’s title isn’t always enough to classify them correctly. It’s also important that EEO classifications reflect the actual job. For example, if you have a trained nurse working as a medical assistant, you should classify them as a medical assistant.

In general, there are three criteria that employers should consider to decide how to classify employees into the proper EEO categories:

  • Responsibilities and primary duties
  • Knowledge and training
  • Level of skill required

This the breakdown of the EEO job categories:

1. Executive/Senior Level Officials and Managers

These are people who create strategies and plans for the entire organization to follow. They either communicate directly with the board of directors or they’re within two reporting levels to the CEO (in larger organizations) and interact with them frequently.

Examples:

2. First/Mid Level Officials and Managers

These managers report to the executive/senior level managers and implement their plans and strategies. They oversee activities and functions at the group, regional or divisional level. This category also includes managers who report directly to middle managers and direct daily operations (e.g. first-line and branch managers).

Examples:

You may notice that the more senior roles fall under the first two EEO categories.

Build inclusive hiring practices

Creating a safe and equitable workplace starts with hiring. That's why we've developed solutions to cultivate inclusivity and support diversity at every stage of the hiring process.

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3. Professionals

Professional employees usually need bachelor’s degrees, certifications and relative experience to do their jobs. Since 2007, EEOC has included employees in financial and business jobs in this category.

Examples:

4. Technicians

These jobs need applied scientific skills that people obtain through a vocational degree or other type of training. Often, these jobs involve technical and manual work.

Examples:

5. Sales Workers

Everyone who’s involved in direct sales should be included here. There are people who have sales as only one of their primary functions (e.g. recruitment consultants). To decide whether to include them in this category, think about what percentage of their time they spend selling. If they spend more time selling than performing other duties, then include them in this category.

Examples:

6. Administrative Support Workers

These employees are usually sitting in offices. They are usually responsible for support functions like organizing offices, preparing paperwork and handling records. They might use the phone or a computer.

Examples:

7. Craft Workers

Workers should be included in these EEO job categories if they are ‘skilled.’ This means they have been specially trained in a particular skill that allows them to do a specific job. Many of these workers are found in construction or natural resource extraction like mining and oil drilling.

Examples:

8. Operatives

These employees are ‘semi-skilled’ workers who undergo less complex training than craft workers. They often operate machinery, factory-related equipment or vehicles. This category also includes people with intermediate skills who use equipment to help move people or materials.

Examples:

9. Laborers and Helpers

Laborers and helpers are ‘unskilled’ workers who follow precise instructions. They usually need little training and perform mostly manual labor.

Examples:

10. Service Workers

This category includes every worker that offers food, cleaning, personal and protective services. Some might need formal training, while others only relevant experience.

Examples:

Food services:

Cleaning:

Personal:

Protective:

Keep in mind that first-line supervisors aren’t included in the first management categories because they most frequently share common duties with their subordinates. For example, first-line landscaping supervisors are included in the category Laborers and Helpers.

As a general example, you can see how to classify a set of sales-related roles:

  • VP of sales, if they’re responsible for creating the sales strategy and report directly to the CEO: (1) Executive/Senior level manager
  • Sales manager, who oversees sales operations and implements executive/senior manager’s strategy: (2) First/Mid level Managers
  • Sales engineer, who needs high level education in engineering and a technical background: (3) Professional
  • Sales representative, who seeks out potential customers and aims to close sales: (5) Sales workers
  • Sales coordinator, who supports the field sales team with schedules and documentation: (6) Administrative support workers
  • Delivery driver, who brings to customers items they’ve ordered: (8) Operators

Note that some EEO categories have been omitted. That’s fine; not all companies will have employees in every category.

The EEO-1 job classification guide of 2010 provides a list of occupations grouped by each of the ten EEO classifications. This list isn’t exhaustive but it can help you further in classifying your employees. You can take a look at the EEOC’s instruction booklet for more details on the EEO-1 report.

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Best recruitment strategies to attract top talent https://resources.workable.com/tutorial/recruitment-strategies Fri, 08 Nov 2019 12:24:25 +0000 https://resources.workable.com/?p=35217 Your company’s needs, priorities, and strategy can vary depending on size, age, location or industry. But there’s one thing you have in common with all those other companies out there if you want to succeed and grow as a business: you need to hire exceptional talent. You can do that with the right recruitment strategies. […]

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Your company’s needs, priorities, and strategy can vary depending on size, age, location or industry. But there’s one thing you have in common with all those other companies out there if you want to succeed and grow as a business: you need to hire exceptional talent. You can do that with the right recruitment strategies.

The processes that you’ll build, the places where you’ll look for candidates and the methods you’ll use to attract them depend heavily on your business goals and organizational structure. You don’t have to reinvent the wheel, though, when you’re developing a recruitment strategy. Start with tried and true methods and customize based on what makes sense for you.

Here are the most successful recruiting strategies for different scenarios and challenges you may be facing:

If you have a limited recruiting budget

You’re probably thinking: “If only I had the money, I could post premium ads on every job board to get the message out to as many candidates as possible.” And while premium job postings (i.e. job ads with company logo prominently displayed, plus other features) increase visibility, you don’t have to dismiss free advertising options.

Free job boards are effective hiring tools considering that you can choose to advertise your jobs on some of the most popular sites, such as Glassdoor and Indeed (even if it’s for a limited time). But your options aren’t limited to that. Job seekers also look to social media to learn about job opportunities, so don’t underestimate the power of sharing your open roles on social platforms like Facebook and Twitter.

There are more strategies that you can implement if you want to find employees for free, or at a low cost. For example, you can set up a referral program with incentives for employees who recommend good candidates. Or, you can attend job fairs and host career days, so you can get in front of a large pool of candidates in a single day.

What’s most important, though, is to track the results of each hiring strategy that you experiment with and see which ones bring the best results. Then, allocate your budget accordingly and get the most bang for your buck.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

If your company is located in an unpopular area

Who wouldn’t want to work in the heart of the action in a city like New York or London? Many employees would also enjoy working with a beautiful view of a Greek island or a picturesque town in France.

Unfortunately, your company’s location doesn’t resemble any of those scenarios. Whether it’s financial or other business-related reasons that drove you to choose this particular location, you know that it’s not the dream work setting for candidates. However, you can still attract great candidates with some smart strategizing.

For instance, you can make up for a less desirable office location with great in-office amenities, such as a fully-stocked kitchen and in-house gym. You could also offer flexible work schedules and allow employees to work remotely (e.g. once a week).

More importantly, though, if your company’s location is not your greatest asset, think about what makes your current employees stay with you. And then communicate that to potential candidates. If you want to compete with those companies who are in a better location, play to your strengths and craft a recruiting strategy based on your unique employer brand.

How do you develop a recruitment strategy from scratch? Start by breaking down each step of the recruiting process: from finding and attracting candidates, to hiring and onboarding employees.

If you want to increase diversity

There are many reasons why diversity and inclusion should be part of your overall recruiting strategy. There’s the proven business and financial benefit associated with diverse teams, the social aspect of fostering equal opportunities for everyone regardless of gender, race, age, creed, and other protected characteristics, and finally, the required legal obligations associated with diversity – for instance, EEO.

Here are some examples of recruitment strategies for diversity and inclusion in the workplace:

  • In your job ads, use gender-neutral language and avoid referring to candidates’ age (e.g. “We’re looking for a youthful salesman”).
  • Proactively reach out to overlooked groups of candidates, such as minorities, people with disabilities, and former prisoners.
  • Aim to build gender-balanced teams, particularly in traditionally male-dominated fields such as in tech and in leadership roles.
  • Structure your interview process in a way that all hiring team members base their decisions on objective criteria instead of personal biases.

If you’re looking for top tech talent

Great developers are hard to find – not because there’s few of them, but because their profession is among the most in-demand jobs. So, if you want to attract and hire tech candidates, you have to invest in modern recruiting techniques that’ll help you stand out.

Candidates who learn about your open roles, or candidates that you proactively source, will likely look up your company before they decide to join your hiring process or consider a job offer. This is where you can make a difference. Recruitment marketing activities will show that you value your tech team members and boost your employer brand.

Build a section in your careers site that’s dedicated to your IT or Engineering department. Ask your employees – and help them – to write interesting content about the tech they use, the projects they work on and their recent accomplishments (e.g. new product releases). You could also prompt them to participate in meetups and conferences as speakers where they can present their work and engage with fellow developers.

Want to learn what are the best recruitment strategies for developers? Get some ideas from this mini hiring guide. For a deeper dive, here are our takeaways from our events in Boston and London on the topic.

If your brand is not popular

You might be the new kid on the block or a small startup that’s not as broadly known as a well-established business colossus. In any case, the challenge is real: you struggle to attract top talent, because your job ads are overshadowed. That’s a sign you need to tweak your recruitment strategy.

Don’t dismiss job boards completely, though. Instead, try adding new candidate sources to your recruiting mix. Referrals are among the most successful small business recruiting strategies. That’s because your existing employees, your existing partners and customers can testify for your work environment and attract potential candidates from their network.

Instead of trying to compete against the many other job ads out there, you can get proactive and reach out to promising candidates directly. Since your brand is not that popular, make sure to share as many details as possible about the role and your company when you’re sending a sourcing email. Finally, you can grab candidates’ attention with creative recruitment strategies, such as gamification.

If you’re hiring for hard-to-fill roles

While you might have designed and implemented effective recruitment strategies in the past, there are some roles that still challenge you. These roles are usually in high demand, such as software developers and digital marketers, or require hard-to-find skills (e.g. data visualization and cybersecurity).

How do you hire for these roles? You need some fresh recruiting ideas. When traditional, “post and pray” methods fail, consider some out-of-the-box recruiting strategies. Start looking for candidates in the most unlikely places.

For example, if you’re hiring developers, look for qualified candidates by joining the conversation on Reddit and Slack. Also, participate in events where your targeted candidates (e.g. tech-related meetups) usually hang out and get to know them in person.

If you’re still struggling to find candidates with the right background, perhaps it’s time to reconsider your requirements. This doesn’t mean you should lower your standards; it’s about keeping a broader mindset – cast a wider net, so to speak.

Maybe your “ideal candidate” hasn’t attended a high prestige school, but instead they learned the job through an online course. Or, maybe they lack some skills, but are very passionate about the field and willing to go the extra mile. In short, if you stop looking for the candidate who’s perfect on paper and start considering non-traditional candidates, you’re more likely to fill these jobs faster.

If your industry suffers from high turnover rates

You may not have a problem finding employees, but you struggle in retaining them. This leads to an evergreen hiring process, which ultimately leaves you with a small candidate pool. In other words, if you’re constantly hiring for the same position, where are you going to find new candidates?

First, let’s assume that the reason behind turnover is the nature of the role or the industry, and not necessarily due to an unhealthy work environment. For example, if you’re only offering entry-level positions (e.g. retail salespeople or warehouse workers), it’s to be expected that at some point employees will look for more senior positions elsewhere. And when this happens, you need to plan one step ahead.

For instance, start connecting with potential candidates before you need them. Attend job fairs to build relationships with job seekers. Host your own career days where you can invite recent graduates and other candidates into your offices. Stay in touch with past candidates who reached the final stages in your process but weren’t hired. All these are people you can reach out to when you have a job opening. You’ll be able to speed up the hiring process, as they will already be familiar with your company.

Read our interview with Fiona Tanham, Head of HR at Boojum, to learn how to build a recruitment strategy plan if you’re in an industry with low retention rates.

If you’re hiring remote employees

Whether you’re regularly hiring remote employees, building a new remote-only team or making an exception for a stellar candidate or a hard-to-fill position, you need to differentiate a bit in your recruitment tactics.

So how do you develop a recruitment strategy when you’re hiring remotely? Tweak each stage of your hiring process to accommodate remote candidates:

  • Attract candidates: Highlight your company values on your careers page to engage like-minded people. Put a special emphasis on how your distributed teams communicate, what kind of benefits you offer (e.g. access to coworking spaces) and mention any company-wide meetings and retreats you organize.
  • Advertise jobs: While you can still post your job ads on popular job boards (mentioning that this is a remote position), it’s best to advertise your open jobs on niche sites, such as FlexJobs and We Work Remotely.
  • Evaluate candidates: If you try to schedule in-person interviews with remote candidates, you’ll lose valuable time. Instead, use specialized video interview software to interview candidates effectively no matter their location. At early hiring stages, you can also use asynchronous video interviews to overcome the difference in time zones.
  • Hire remote employees: Employment contracts for remote employees might need to have some additional or different terms compared with in-house employees. Study labor regulations to ensure you comply with local and federal laws about remote employment (e.g. in terms of compensation and benefits).

Here’s a detailed guide on how to recruit remote employees and a few hiring tips from Doist, a remote-first company.

Creating blended recruitment strategies

All these strategies for recruiting employees are not mutually exclusive. For example, you may want to increase diversity but, at the same time, have a limited budget. Or, you’re a recently- founded startup that wants to hire remote employees.

It’s best to identify your goals, combine various techniques, measure the results and then choose the best recruitment strategies that work specifically for your business.

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How to source candidates: An FAQ guide https://resources.workable.com/tutorial/faq-sourcing-candidates Thu, 13 Jul 2017 18:03:04 +0000 https://resources.workable.com/?p=18325 Good candidate sourcing helps companies proactively find and hire qualified people. Here, we answer frequently asked questions about candidate sourcing to help you build strategies to attract active and passive candidates. What is sourcing? What is the difference between sourcing and recruiting? How does sourcing affect recruiting? What is a Sourcing Specialist? What is social […]

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Good candidate sourcing helps companies proactively find and hire qualified people. Here, we answer frequently asked questions about candidate sourcing to help you build strategies to attract active and passive candidates.

What is sourcing?

Candidate sourcing is the proactive search for potential hires to fill current and future job openings. To source candidates, recruiters:

  • Collect valuable candidate information, like resumes and work samples.
  • Pre-screen candidates with skills that match the roles they’re recruiting for.
  • Contact candidates to build relationships and inform them about job openings.
  • Build long-term relationships with potential hires.

What is the difference between sourcing and recruiting?

Sourcing refers to the process of searching for, identifying and contacting potential candidates. Recruiting kicks in after sourcing, and includes the HR processes of screening, interviewing and evaluating applicants.

In some HR departments, recruiters handle sourcing as the first step of the recruiting process. In others, professionals known as sourcers are responsible for finding qualified candidates and are not involved in other phases of the recruitment cycle.

Both recruiting and sourcing fall under the umbrella of HR. For more on the differences between HR disciplines, read our FAQ here.

How does sourcing affect recruiting?

Sourcing is an integral part of a company’s recruiting strategy. Recruiters who source candidates:

  • Reduce time-to-fill, as they have already conducted an initial screening of candidates’ skills.
  • Build talent pipelines (databases of engaged candidates) to cover current and future hiring needs.
  • Position themselves to meet long-term recruiting goals (e.g. attracting and hiring more candidates to increase diversity.)
Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

What is a Sourcing Specialist?

Sourcing Specialists, also known as Sourcers, are HR professionals who identify and engage potential candidates for current and future hiring needs.

Sourcing Specialists:

  • Identify future hiring needs
  • Establish effective sourcing strategies
  • Reach out to potential candidates
  • Develop talent pipelines for various roles
  • Research and try new sourcing tools and platforms
  • Measure the results of all sourcing methods

What is social sourcing?

Social sourcing is the practice of using social networks (e.g. LinkedIn, Facebook and Twitter) to identify, attract and contact potential candidates.

Sourcers use social media to:

  • Collect data, like work samples, resumes and contact details of potential candidates.
  • Reach out to potential candidates to build talent pipelines for future hiring needs.
  • Contact qualified people and inform them about relevant job openings.
  • Advertise their company’s open roles and build their employer brand.

What are some of the most effective social sourcing tools?

Social sourcing tools help sourcing specialists and recruiters narrow their search and identify qualified candidates quicker. Here are some social media tools and platforms that will streamline your sourcing:

  • LinkedIn is a social network where professionals share their career history, advertise accomplishments and interact with industry experts. A LinkedIn Recruiter license lets you search profiles and send personal messages (InMails) to potential candidates.
  • Indeed, one of the world’s largest job boards, also hosts a database with more than 90 million resumes. Indeed’s advanced search option helps you scan resumes based on criteria like location and job title.
  • Facebook users are potential candidates. They research employers, look for job opportunities and apply for jobs through the world’s most popular social network. Use paid job ads and Facebook groups to help you find your desired future hires.
  • Twitter offers various tools, like Search, Lists and Chat that help recruiters source candidates. Get the most out of your sourcing efforts by being active on Twitter. Engage in Twitter discussions, advertise conferences you sponsor and follow industry-related hashtags.
  • People Search by Workable is a Chrome extension that works in tandem with social media sites. Find any candidate profile on Facebook, Twitter, GitHub, Dribbble and Behance and activate the extension. People Search will build complete profiles, often including an email address, resume and other social networks in which your prospect is active.

(To source EU candidates, please refer to this guidance on using social media for recruiting under the General Data Protection Regulation, or GDPR.)

While not specifically sourcing tools, these websites can help you find specific kinds of candidates:

Website Type of Candidate
Github Developers
Behance Designers
Mogul Women
We Work Remotely Remote workers
Internships  Interns

What are the most effective platforms for social sourcing?

The most effective platforms for social sourcing are LinkedIn, Facebook, Twitter and Instagram. If you want to expand your sourcing efforts to non-traditional channels, consider the following social platforms:

  • Slack is a group communication tool for people with common professional interests. Use Slack to source candidates by joining channels relevant to your industry and striking up conversations with passive candidates in a more casual setting.
  • Meetup is a website that facilitates meetings and groups for people with common interests. Boolean search helps you x-ray meetup.com to find candidate profiles relevant to your roles.
  • Reddit is an online forum where members talk about a range of topics. Though a non-traditional sourcing solution, Reddit’s communities (called subreddits) can be great places to post job ads and talk to potential candidates.
  • Snapchat is popular for its ephemeral interface, which includes disappearing messages. It is used largely by younger people (e.g. entry-level employees and interns.) Use its unique features (special effects and stickers) to create job ads and applications that grab potential candidates’ attention.
  • Google+ is Google’s social network where members showcase their background and interests. On Google+ you can join communities, find candidates’ online portfolios and resumes and contact them directly (though Google+’s direct Gmail integration.)

(To source EU candidates, please refer to this guidance on using social media for recruiting under the General Data Protection Regulation, or GDPR.)

What is Boolean search?

Boolean search is a type of search that combines desired keywords with operators such as AND, NOT and OR to produce relevant results. It’s based on George Boole’s mathematical theory in which all variables are either true or false. You can run Boolean searches on many search engines, including Google.

Recruiters customize Boolean searches to scour the web for relevant profiles of niche candidates. Here’s a basic breakdown of how to use Boolean operators:

Boolean operator Use Example
AND Results include all keywords linked with AND ‘developer AND android’
OR Results include either keyword or all of them ‘android OR mobile’
NOT / minus symbol(-) Excludes a keyword from your search (When using the minus symbol don’t leave a space before the unwanted term)

*Google doesn’t recognize the operator NOT, so use the minus symbol, instead.

‘NOT sample’ / -sample
Brackets () Group multiple search strings and set priorities ‘Project (manager OR coordinator)’
Quotation marks ” “ Search for an exact phrase (Consider keywords in quotation marks as a whole word)  “customer service”

Here’s an example Boolean search string to look for UI Designers with experience in Illustrator or Sketch:

(intitle:resume OR intitle:cv) “UI designer” (Illustrator OR Sketch) -job -jobs -sample -examples

Skip Boolean searches and jump straight to the results. People Search from Workable is the fastest, most effective way to find email addresses, resumes, social and professional profiles.

What are the best methods for sourcing candidates?

Use a combination of online and offline methods to source candidates effectively. Here are the best ways to source qualified candidates for your open roles:

  • Use social media. People use social platforms to advertise professional achievements and share samples of their work (e.g. portfolios.) Browse networks like LinkedIn, Facebook and Twitter to identify and interact with potential candidates.
    • LinkedIn: Join professional groups and network with potential candidates.
    • Facebook: Use the Jobs tab feature and paid ads to post your job openings.
    • Twitter: Make lists of potential candidates and follow industry-relevant hashtags.

(To source EU candidates on social media, please refer to this guidance to ensure compliance with the General Data Protection Regulation, or GDPR.)

  • Craft Boolean search commands. Boolean logic helps you target your searches to fewer, more relevant results. Use Boolean strings to search for candidates by specific criteria, like location, email address and phone number.
  • Ask for referrals. Involve your current employees in your sourcing efforts by encouraging them to refer candidates who qualify for your open roles. Employee referrals are known to reduce time-to-hire and increase retention rates.
  • Join and host events. Recruitment events help you meet potential candidates in person. Participate in job fairs or host your own open house event to invite potential candidates to your office, where they can meet with your teams.
    • Consider attending events related to the industry you’re recruiting for through sites like Meetup or Eventbrite (check to see if these events are recruiter-friendly, first.)
  • Build talent pipelines. Past candidates might be interested in future job openings. Use an ATS to stay in touch and keep their data organized (e.g. resumes, assignments and interview evaluations).
  • Browse resume databases and portfolio sites. Job boards give employers access to candidates’ profiles, including resumes, career histories and contact details. Also, if you’re hiring for creative roles look for portfolios and work samples on sites like:
  • Network through niche platforms. Although not built for recruiting, social platforms like Quora, Slack and Reddit encourage communication among people with common interests. Be an active member of these communities. Engage in conversations, identify passive candidates and share your job ads.
  • Improve your employer brand. The easiest way to persuade candidates to join your company, it to be a good employer. Offer meaningful perks, update your careers page and spotlight your employees. A strong employer brand prompts candidates to consider a job opportunity when you reach out to them.
    • Start with Glassdoor. Work with HR to fill out your company description and respond to reviews from employees.

What is a passive candidate?

A passive candidate is a common recruitment term to describe people who are:

  • Employed and not actively seeking a new job opportunity
  • Employed and willing to hear about new job opportunities
  • Employed/unemployed and haven’t applied for a role at your company

Most of the employed workforce is interested in learning about a new job opportunity, so it’s worthwhile to source passive candidates.

What are the best approaches for sourcing passive candidates?

Passive candidates refer to people who aren’t actively looking for a new job opportunity. Since they don’t apply through your regular recruiting process, you will have to grab their attention. Here’s how:

Personalize your communication

Each sourcing email you send should contain information specific to your recipient. For example, include a professional achievement of theirs that caught your eye:

  • e.g. “Our engineering team mentioned that your contribution to X Github project was impressive.”

Or, briefly explain how their skillset aligns with your business goals:

  • e.g. “I’ve noticed how well you interact with customers on social media. We’re currently looking for a Brand Ambassador to communicate online with our clients.”

Network before you need to

People are more likely to respond to your emails or calls if you have met them in-person. Invest some time to build relationships with potential candidates before you need them. For example:

  • Attend or host events to network with people within your industry.
  • Join forums and social platforms (like Twitter and Slack) to converse with potential future candidates.
  • Stay in touch with past applicants to keep them warm for new job opportunities.

Tap mutual connections

People who aren’t actively looking for a new job are more likely to consider one if they hear about it from a friend. Consider asking your employees to refer their friends. Here are some steps to get you started:

How much time should I spend on sourcing?

As a rule of thumb, spend at least 30 minutes per week sourcing passive candidates and building your talent pipelines. During that time, browse social networks, engage with people online and craft sourcing emails to potential candidates.

Adjust your sourcing time based on the positions you’re recruiting for and your familiarity with each position. For example, it will take longer to identify and hire qualified candidates for hard-to-fill roles. Likewise, if you’re hiring for a new position, give yourself some time to research the skills required for the role and the best places to look for qualified people.

Should I ask a passive candidate for a resume before a phone screen?

No. First, contact passive candidates to introduce yourself and inform them about the job opening. Once they’ve expressed interest in the position, ask for a resume to share with your client or hiring manager.

Asking for a resume right away sets off red flags because it:

  • Sounds suspicious. Candidates are hesitant to share personal data and career history when they don’t know enough about you or the role you’re hiring for.
  • Shows you haven’t done your research. Passive candidates may question why you contacted them if you didn’t already know about their work experience.
  • Can be time-consuming. Candidates may not want to take time to update their resumes if they aren’t currently looking for a new job.

Also, for some roles, resumes aren’t the most important qualification criterion. For example, if you want to hire a designer, a portfolio of their previous work will tell you more about their skills than a resume will.

A rule of thumb: Always gather as much information about potential candidates as possible before contacting them. You can find resumes and other social profile information with targeted Boolean searches on LinkedIn and on resume databases.

How can I make sourcing/recruiting a priority for hiring managers?

Recruiters and hiring managers are partners in the hiring process. Often, when there’s an open role, managers give recruiters their requirements and expect a shortlist of qualified candidates in return.

Here’s how to make sourcing and recruiting a priority for hiring managers:

  • Make your recruiting process transparent. Let hiring managers know about all the phases of your process, including deadlines. Ask them to step in when necessary (e.g. to evaluate assignments.)
  • Ask for hiring managers’ feedback. When you have second thoughts about candidates or requirements, ask your hiring managers for their input. Managers can spot red flags early on and save both of you valuable time.
  • Communicate early and often. To build healthy relationships with hiring managers, make sure you’re available. Update them on hiring statuses (e.g. how many applications you received, how many phone screens you performed) and be ready to answer their questions.
  • Encourage hiring managers to share job ads. Candidates want to picture themselves at your company before accepting a job offer. Knowing who their future manager is helps them with that. Offer to help managers to write engaging social posts to attract potential candidates.

How do I source entry-level candidates?

Here’s how to hone your search to source entry-level employees:

  • Write job ads that focus on skills. Entry-level candidates typically lack professional experience in your industry. Focus your job ad on the skills you need for the role, instead of years of experience.
  • Use social media to engage candidates. Candidates who don’t have a lot of formal work experience may use social media to share samples of the kind of work they would like to do. Engage with these candidates on platforms like:
    • Github, where developers upload programs
    • Behance, where designers create portfolios
  • Attend and host career events. Job fairs will help you connect with candidates from diverse backgrounds. Consider hosting an open house event to bring potential candidates to your offices.
  • Implement internship programs. Internships help you collaborate with junior employees and evaluate their skills on the job. You can then offer entry-level positions to your most qualified interns.

How do I source executive-level candidates?

Sourcing executive-level candidates means looking for potential hires who are both experts in their field and have solid leadership skills.

Here’s how to refine your sourcing techniques to find candidates for senior and executive-level roles:

  • Ask for referrals. Referred candidates are usually hired faster and stay at their jobs longer. Considering that senior-level positions have a higher cost-per-hire compared to entry-level roles, employee referrals are a budget-effective solution to recruit executive candidates.
  • Implement social sourcing strategies. Senior and executive-level candidates mightn’t be actively looking for a new job opportunity, but they may be active social network users. Join professional online groups and start building a network with potential candidates.
  • Praise their accomplishments. Executive-level employees are prized for their expertise, so flatter them by studying their strengths. Personalize your communication to explain how their professional success will contribute to your business goals.
  • Build your employer brand. To convince executive-level candidates to join your company, establish a strong employer brand. Offer meaningful perks and benefit packages, like stock options, if possible.

How do I budget my sourcing?

Well-budgeted sourcing drives an effective recruitment process. Here’s a guide on how to budget your sourcing:

Step 1: Calculate your hiring needs and turnover rates

First, determine how many positions you need to hire for each year (due to either new openings or separations). This will give you an overview of your sourcing needs and costs. For example, if you don’t plan to hire new employees next year and you have high retention rates, you might want to reduce your sourcing budget for that year.

To calculate your hiring needs and turnover rates:

  • Talk to hiring managers to estimate the number of new hires they predict on their teams.
  • Calculate the number of planned separations (e.g. retirements.)
  • Forecast separations based on your company’s turnover rates.

Step 2: Calculate your basic sourcing costs

Basic sourcing costs include:

  • Job boards. Look at previous job board expenses to draw useful conclusions about your most effective sources of hire.
  • Recruiters’ salaries. Tally the costs for any in-house recruiters and sourcers. Add the total cost of their salaries to your budget.
  • Employer branding. Budget what you need to establish your employer brand. That includes attending events (separate from recruiting events) and creating branding material (e.g. company videos and social media campaigns).

Step 3: Estimate your fixed costs

Your fixed costs category can include:

  • Partnerships with universities and institutions. Consider how many candidates you hired who you sourced from graduate career fairs or campus recruitment events. Use this data to determine how much to spend on graduate events in the future.
  • External recruiting agencies. If you rely on external recruiters, add agency fees to your budget.
  • Recruiting events. Estimate fees, tickets and accommodation for events you’re interested in attending.

Step 4: Estimate your recruiting technology costs

This includes software fees for recruiting tools (monthly or annually). For example:

Step 5: Include miscellaneous costs

Other costs or one-time expenses in your sourcing budget include:

For an even deeper dive into how to source candidates, download our detailed candidate sourcing ebook

The post How to source candidates: An FAQ guide appeared first on Recruiting Resources: How to Recruit and Hire Better.

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How to Hire: 6 tips to succeed in healthcare recruiting https://resources.workable.com/tutorial/healthcare-recruiting-tips Wed, 29 Jan 2020 10:14:30 +0000 https://resources.workable.com/?p=69535 If you’re a medical recruiter or hiring manager, you can easily point out the challenges of healthcare recruiting. Lack of readily available or suitable talent, high turnover rates, and long time-to-fill are probably at the top of your list. With an increasing demand of qualified specialists in the healthcare sector, it becomes an increasingly competitive […]

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If you’re a medical recruiter or hiring manager, you can easily point out the challenges of healthcare recruiting. Lack of readily available or suitable talent, high turnover rates, and long time-to-fill are probably at the top of your list. With an increasing demand of qualified specialists in the healthcare sector, it becomes an increasingly competitive space.

If you’re ramping up your hiring efforts, it’s wise to brush up your medical recruitment strategies. Here is a list of tips you can follow to stay ahead of the latest healthcare recruiting challenges:

6 healthcare recruiting tips to fill those essential roles

1. Post your job ads on niche job boards

  • Is healthcare recruitment in high demand?

After posting your ads to mainstream job boards like Indeed.com and Careerjet.com, it’s time for more targeted outreach. Source your candidates through healthcare job boards, such as Health eCareers, CareerVitals, Healthcare Source or Healthcare Jobsite. This will help you reach out to healthcare specialists directly and find appropriate candidates more quickly.

2. Invest in a recruiting software

A good applicant tracking system will help you deal with recruiting pains, such as a high cost per hire or time-to-hire, or a limited access to diverse candidates. For example, with Workable, you can set up a referral system, through which you can involve your current employees in your hiring efforts, or you can search passive candidates more effectively. Workable also tracks these and other processes for you, delivering useful analytics and reports. Read the story of how Houston Behavioral Healthcare Hospital sourced qualified clinicians, while improving their recruiting processes with Workable.

Hire with the world’s leading recruiting software

Delight candidates with engaging careers pages, mobile-friendly applications and easy interview scheduling — all with Workable, the world’s leading recruiting software!

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3. Boost your employer branding

With healthcare jobs in high demand, it’s important to stand out in order to bring candidates to your clinic’s threshold. Rethink your employer brand and how you’ll efficiently communicate your vision and values with prospective candidates. For example, you can enrich your careers page with photos that portray daily work life or you can upload videos with current employees sharing their experiences.

4. Assess candidate’s soft skills

To really shine in their work, health professionals must have a people-centered approach and place a high value on helping others. Effective communication and listening skills are crucial, and so is the ability to work well under pressure. Before the interview, prepare appropriate interview questions to make sure candidates have these traits. You could also use psychometric assessment tools, before inviting a candidate for an in-person meeting.

5. Offer smart benefits

What do you need if you’re recruiting for a competitive market? The answer is competitive benefits. Create an attractive benefit package that will not only bring candidates to you but also motivate them to stay. Flexible working hours should be included, especially for roles that occasionally have long shifts. Access to wellness and health programs are a must, too.

6. Be aware of skills gap

A damaging gap has emerged between the industry’s standard rates of pay and job seekers’ perceptions of the awards on offer, leading to the so-called “hiring hangup”. On the employers’ side, candidates are perceived to be lacking in education and failing to stay current with medical and technological shifts. On the job seekers’ side, strict job requirements deter them from applying for positions above the entry level.

To address these issues employers are being called on to deploy these hiring tactics:

  • Raise the minimum wage
  • Increase access to on-the-job training
  • Drive recruitment among recent college graduates
  • Drive a return-to-work among recent retirees

You can also take into consideration the average salary of healthcare jobs in your country. Here’s a list of healthcare job positions and the average salary paid in the U.S.:

  • Healthcare administrators – $69,550
  • Registered nurses – $65,130 
  • Licensed practical nurse — $45,157
  • Licensed vocational nurses – $49,273
  • Dental assistants – $34,318 
  • Medical secretaries – $38,873 
  • Medical assistants – $34,201 
  • Pharmacy technicians – $35,569
  • Nursing assistants – $35,247
  • Home health aides – $29,261 
  • Personal caregiver – $30,521

If you follow these tips, your healthcare recruiting process can become more efficient, and you may even boost retention rates. A positive candidate experience will have an added benefit in your recruitment process.

Check out how Houston Behavioral Healthcare Hospital finds more clinicians using Workable here.

The post How to Hire: 6 tips to succeed in healthcare recruiting appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Back to basics: how to write a recruiting email https://resources.workable.com/tutorial/recruiting-email Thu, 29 Sep 2016 21:19:07 +0000 https://resources.workable.com/?p=6624 New sourcing tools, social media recruiting and employee referral programs make it easier to source interesting candidates than ever before. But, finding good people is only the first step. Getting them interested is the second, harder challenge. To succeed, you need excellent communication skills, starting with a compelling recruiting email. What to write Research first […]

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New sourcing tools, social media recruiting and employee referral programs make it easier to source interesting candidates than ever before. But, finding good people is only the first step. Getting them interested is the second, harder challenge. To succeed, you need excellent communication skills, starting with a compelling recruiting email.

What to write

Research first

Your sourcing strategy should begin long before you decide to write a recruiting email subject line. You could look into your pool of past, qualified candidates, use social media recruiting and ask your current employees for referrals. No matter how you first find a potential candidate, it’s a good idea to gather as much information about them as you can, before you decide to get in touch.

(When researching EU candidates, please refer to guidance on using social media for recruiting and collecting candidate information as per the General Data Protection Regulation, or GDPR.)

It’s best not to rely on the first thing you discover about a candidate (for example, a project on GitHub). Most recruiters will start and end there. You can differentiate your recruiting email by digging a little deeper. What was their contribution to that specific project? How is it related to their overall background of the job you’re sourcing for? And what skills do they demonstrate that are relevant to your open position’s duties? Answering these questions will require some background research and cross-referencing. But ultimately, research pays off, even if it seems simple:

Thorough research can help you avoid communicating with someone who isn’t a good fit (for example, a past candidate who has gone through a career change and is currently working on something totally different.) By researching before outreach, you can picture your candidate at your company and get an idea of whether they match your requirements and whether they would be a good ‘culture add.’ And, just as importantly, the more research you do, the more personalized your message will be.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

Start typing

As with any writing assignment, thinking from the reader’s perspective is a good place to start. What would you want to know if you were receiving a recruiting email? What would spark (and keep) your interest? What would leave a good impression?

First of all, it’s a good idea to introduce yourself and your company and explain how you found out about your recipient. If you’re writing to a referral, mention your mutual connection. And, if you met in-person at an event, remind them. If they applied to another role at your company in the past, mention how the new position seems like a better fit. Or, if you’ve never met them before, but their tweets caught your eye, tell them that’s why you’re contacting them. The more transparent you are about how you found them, the better.

Now it’s time to focus on your candidate and the reasons why you decided to send them an email. Let them know about your job opening – don’t leave it vague. Writing something like “we have a new job opportunity that I think you’ll find interesting” sounds suspiciously vague – it’s best to add a link to a job description, or, at the very least, mention an official job title and include a short, clear description of the role and seniority level. Otherwise, people probably won’t bother to reply to you.

The key to a successful recruiting email is pointing out what your candidate has to gain. If their skill set is in high demand on the job market, they probably receive a lot of recruiting emails. To make your email stand out, you should try something more specific and creative than ‘It’s a great opportunity for a web designer to develop and work in an exciting environment.’ If you want your candidate to consider your job, or at least reply to you, you’ve got to give them a good reason. Your previous research will help you here. Draw your candidate’s attention with an upcoming project or campaign that they’ll probably find interesting, based on their background and field of expertise.

Our team is preparing to launch a new mobile application. Based on your work on [X app/project], I think your experience would be very relevant.

Your email will be incomplete without a clear ‘call to action.’ Even if you write a pleasant, intriguing message, your candidate won’t take the initiative to schedule next steps; that’s your job. Don’t just ask them to send over a resume or apply for your job opening, if it’s the first time you communicate. You want to initiate a dialogue, so it’s best to suggest a specific time you could schedule a call for, or ask for some clarifications on a piece of work they published.

Finish your email by thanking your candidate for their time. You don’t have to sound too formal, but showing some appreciation for people’s personal time is usually a nice touch. There’s no need to be apologetic, though. If you’ve done your research properly, then it’s probably in your candidate’s best interest to see what you have to say. If this candidate is a European resident, you should also link to your privacy notice to comply with GDPR.

How to write a recruitment email

The number one rule you should follow when crafting your first recruiting emails is that it’s an email – not a letter. That said, you should opt for a short, but professional message. Forget super formal structures and letter formats (e.g. including your physical address.) Your email signature contains all contact information your recipient might need. Strict language also tends to be off-putting. You want to keep your recipient’s attention and prompt them to send a reply.

It’s best to go for a casual tone. Start your email with “Hi / Hello [candidate’s first name].” There’s a difference between casual and relaxed when it comes to your first communication. “Hey, Rob! How are you?” would be a good first line when writing to a friend, but slightly inappropriate when you don’t personally know your recipient. Before making any assumptions, use their full name (‘Robert’ in this example) and wait to see how they sign-off in their reply email, before abbreviating their name. You should also avoid emojis and use exclamation points sparingly, if you want to sound professional.

Most people read their emails on their smartphones, on the go. So, make your email easy to read. Get straight to the point and avoid anything that could be discussed later on. Show you respect your reader’s time: Include all important information (who you are, why you’re sending an email, why it’s important to your recipient and what you’re asking them to do next) in a format that takes less than one minute to read. If you’re sending your email from a mobile device, you also might want to double-check your signature settings. There’s usually a default mobile signature that says something like ‘Sent from my [mobile device]’ or ‘Get Outlook for iOS.’ This could mislead your recipient into thinking that you’re just sending a quick message while waiting in a queue. It’s best to turn this setting off to make your email look more professional.

RelatedWhat makes candidates respond to recruiting emails?

There’s a reason recruiting emails are also known as cold emails. ‘Cold’ as in impersonal, bulk, aggressive. The differentiating factor that will make your email ‘warmer’ is personalization. Your message should make it crystal clear to your potential candidate that you’re sending this email to them, specifically. Don’t write something generic that you could easily send to anyone with a similar skill set, like “I am impressed by your background in sales.” Instead, you could comment on things you find interesting about their background – things that apply to them individually, like their personal blog, their specific industry experience, a panel they spoke at or a side project they devote time to. By pointing out your candidates’ work, you’ll show them that you’re interested in more than just filling a job. To stand out from your competition and keep your candidates intrigued, try to find out what would be interesting and challenging to them. A flexible work schedule might sound like a given for someone working at a startup, but a vacation bonus could be a more tempting and fresh idea. Use some templates for inspiration and then craft your emails for each candidate individually.

Final touch

When you’ve finished writing, proofread your email for typos. Nothing screams ‘rushed’ more than misspelling your recipient’s name. And, if you choose to ‘copy and paste’ their name (to be on the safe side) – make sure all the font sizes and styles in your emails match up – because mismatched text styles are another tell-tale sign of a rushed email.

Also, check your language again to spot jargon phrases that could be off-putting. A ‘rock star developer’ or a ‘ninja engineer’ are just buzzwords that don’t really explain what you’re looking for or why you decided to reach out to a specific candidate. Simplify your phrasing and make your writing as clear as possible. You could ask a co-worker (or, better yet, the hiring manager) to take a look at your email, if you have doubts about industry-specific terms. There are also a lot of useful tools that can help you improve your writing by highlighting spelling errors, grammar mistakes, common buzzwords and calculating your email’s readability.

Finally, before hitting ‘send’, make sure your email is a natural read. You’re writing to real people so your message should feel like a casual conversation. If there’s something you wouldn’t say to someone in person, it’s best to delete it.

And remember: Rejection happens. It doesn’t mean you should stop sending recruiting emails if your candidates don’t reply immediately. In some cases, it’s simply because of ‘bad timing’ or a spam filter setting. Try to follow-up a few days later to check if your candidate received your email. You could also send a second and third email or try to communicate via another channel before ruling a candidate out, but don’t overdo it. Sometimes, silence just means ‘no.’ Email management tools and applications (like followup.cc, rebump.cc and boomeranggmail.com) can help you organize your passive candidate follow-up strategy. Just experiment with different styles, measure your results and find the approach that works best for you. If you’re still hesitating to click ‘send’, take an email IQ test to make sure you’re writing the best recruiting emails possible.

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EEO vs. affirmative action https://resources.workable.com/hr-terms/eeo-vs-affirmative-action Tue, 02 Jul 2019 12:05:34 +0000 https://resources.workable.com/?p=32993 EEO (Equal Employment Opportunity) ensures everyone is treated fairly in employment decisions, combating biases against protected characteristics. Affirmative Action, on the other hand, actively supports groups that have faced past discrimination, implementing measures like hiring quotas to correct historical inequalities and promote workplace diversity. You’ve probably heard the discussion about EEO vs. affirmative action. EEO […]

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EEO (Equal Employment Opportunity) ensures everyone is treated fairly in employment decisions, combating biases against protected characteristics. Affirmative Action, on the other hand, actively supports groups that have faced past discrimination, implementing measures like hiring quotas to correct historical inequalities and promote workplace diversity.

You’ve probably heard the discussion about EEO vs. affirmative action. EEO (equal employment opportunity) and affirmative action are certainly relevant terms and therefore easy to mix up. Here’s the difference between EEO and affirmative action:

EEO is giving everyone the same opportunity to thrive, while affirmative action is actively supporting those who’ve been consistently deprived of fair and equal treatment.

To make this distinction clearer, let’s dig deeper into their individual definitions:

Note that neither Workable nor the author provide legal advice. Always consult an attorney for legal matters.

Contents:

What is EEO?

The idea behind the equal employment opportunity definition is that everyone should be treated fairly and have the same chances to succeed when they’re considered for employment decisions (such as hiring or termination). This implies people responsible for those decisions have succeeded in combating any systemic or individual biases they have against particular characteristics (most often protected characteristics like race, gender, age, disability, etc.)

More about EEO:

What is affirmative action?

Affirmative action describes all initiatives that support members of a disadvantaged group that has suffered past discrimination. We see affirmative action programs mostly when it comes to education or government jobs. The underlying idea is that equal opportunity means nothing if past inequalities haven’t been corrected.

For example, several countries have implemented hiring quotas (like the caste quota in India or the Employment Equity Act in Canada) or have special admissions programs for higher education to give opportunities to underprivileged children. This is because large disparities in early opportunities will result in the more privileged getting hired more often for better-paying jobs (those privileged are usually white males, but often, members of non-preferred groups also have greater privileges than other members of their group – think about the difference in educational opportunities between a black girl from a village and a black boy from a large city, like New York).

An example from the workplace itself is when organizations decide to set goals of a 50-50 balance between male and female employees in senior positions, and when governments introduce legislation to enforce similar goals as seen recently in California.

EEO VS affirmative action

Equal opportunity is almost universally accepted as desirable. Affirmative action, on the other hand, has gone through various legal battles and heated debate in the U.S. and other countries. This is because some affirmative action practices, like racial quotas, can be thought of as discriminatory against people who don’t belong into underrepresented groups (in other words, “reverse discrimination”). That’s why some U.S. states, for example, have declared these types of affirmative action as generally unlawful. Internationally, countries such as Sweden (in 2010) and the UK (described as “positive discrimination” under the Equality Act 2010) have also declared it unlawful.

Though the validity of this view is up for debate, there are types of affirmative action (or positive action) that are lawful and can help build a fairer workplace. For example, an organization that steadily receives applications from white men could launch a targeted campaign to encourage minorities and women to apply.

Generally, organizations should look at EEO, diversity, discrimination and affirmative action more holistically, and consider everyone’s point of view. Bias training, communication training and objective employment processes (e.g. structured job interviews) can help employees be more accepting of colleagues belonging in different groups and also help eliminate unconscious biases.

So we shouldn’t be talking about affirmative action vs equal opportunity but rather, how equal opportunity and affirmative action principles can be applied in complementary fashion to improve the balance of our workplaces and society in general.

Want more definitions? See our complete library of HR Terms.

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4 tips to make the right hiring decision https://resources.workable.com/tutorial/tips-right-hiring-decision Mon, 26 Aug 2019 08:30:39 +0000 https://resources.workable.com/?p=33325 When you’re a hiring manager, all the effort you’ve put into the hiring process, from screening resumes to interviewing candidates, leads up to one dreaded moment – making that actual hiring decision. If you’re lucky, the star candidate has shined through and they’re an obvious fit for the role. In that case, you just need […]

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When you’re a hiring manager, all the effort you’ve put into the hiring process, from screening resumes to interviewing candidates, leads up to one dreaded moment – making that actual hiring decision.

If you’re lucky, the star candidate has shined through and they’re an obvious fit for the role. In that case, you just need to prepare an offer to welcome them to your team. But often, you’ll have two or three or more amazing candidates in front of you, each with different merits. Surprise, surprise: this is a ‘good’ problem because it means your talent attraction strategies are working well.

But the challenge remains – who do you decide to hire? Well, the hiring decision process starts far before the moment you extend the job offer, with multiple people involved at each step of the hiring pipeline.

How much say does the hiring manager have?

As the hiring manager, you’re the ultimate decision-maker. You’re usually the person new hires report to or the leader of the department new hires belong in. So, it only makes sense that you make the final hiring decision.

Of course, good hiring managers seldom make decisions in isolation. It’s useful to consult your own manager to make sure you know the wider requirements of the department. Depending on the way the hiring process is structured, your own manager might also get to interview the finalists. Involving your team members is also helpful; they’re often aware of the requirements of the position you’re hiring for and will work with new hires closely. Your company’s recruiters play a part, too, since they’re experts in hiring and can give you pointers throughout the process.

So, to make informed hiring decisions, you need a collaborative mindset. Apart from that, here are four tips that will help you in making the right hiring decision:

1. Know what you’re looking for

As the hiring manager, you know the basics of the role you’re hiring for, but you may or may not be familiar with all the specific requirements. For example, if you’re a principal software engineer, you probably know what duties and skills are involved in a role for software engineer. But, if you’re a marketing manager hiring for a designer role, you might not have the same depth of understanding for the role. In this case, consult someone who actually does this job full-time or use a job description sample to get started.

Now, ask yourself:

  • Which are the duties of this role?
  • What educational requirements are there?
  • What experience is required?
  • Which soft skills should a person in this position have?
  • What’s my ideal candidate like?

The answer to the last question will be very useful when you have to make the final hiring decision – you’ll get to choose the one candidate who most closely fits your ideal candidate. But, there’s a caveat; if you build an expectation that’s unattainable, you risk turning down great candidates because they aren’t as “perfect” as you’ve imagined them to be. So, keep your expectations realistic and look for a candidate who can do the job at a high level and possesses important qualities of an employee. If you’re not sure whether you’re expecting too much, bounce your ideal candidate by a colleague who is familiar with the job you’re hiring for.

2. Work against your biases

Halo effect, anchor bias, confirmation bias… and many more cognitive biases that most of us share can influence your hiring decision. This means you risk favoring a candidate for the wrong reasons and that can easily lead to a bad hire that’ll eventually cost a lot of money. The problem with all these biases is that they’re usually unconscious, so it takes some real effort to combat them.

First, you can take Harvard’s Implicit Association test. It’s useful to start there because the test can reveal biases you didn’t know you had. It also helps to educate yourself on bias and how to combat it. For example, take a look at this TEDx talk by author and CEO Valerie Alexander on “outsmarting” our biases:

Keep potential biases in mind before you reject a candidate. Ask yourself: do I have tangible, job-related reasons to reject them? And if that person didn’t have a specific characteristic, would I have made the same decision? Remember that some characteristics are protected by law, so you need to be sure they’re not at all involved in your hiring decision making.

Build inclusive hiring practices

Creating a safe and equitable workplace starts with hiring. That's why we've developed solutions to cultivate inclusivity and support diversity at every stage of the hiring process.

Build inclusive hiring practices

3. Use objective hiring methods

Objective hiring methods minimize the effect of biases – and they’re also very effective on their own merit. To make sure you have all the right information on a candidate to facilitate the hiring decision process, consider these methods:

  • Structured interviews. Structured interviews are good predictors of job performance. Their main characteristic is the preparation that goes into the interview questions you’ll ask. Find a set of effective questions that assess the qualities you’re looking for (the first step will come in handy here) and ask them in the same order to all candidates. This method ensures all candidates will have the same chances to impress you and will help keep the interview job-related.
  • Interview scorecards. With scorecards, you get to evaluate candidates’ answers by assigning a grade. This helps you think about the candidate’s answer instead of immediately dismissing it or accepting it. You can also easily compare candidates. Workable’s built-in scorecards use a “Yes/No/Definitely” system to make the process easier.
  • Assessments. It’s becoming increasingly rare to get hired without some kind of work sample or test. And a good thing it is, too – seeing a candidate in action helps you evaluate their ability to do the job. If your company doesn’t already have standardized tests, ask if you can include a step where candidates complete a job-related assignment. Alternatively, you can give candidates a problem during the interview (but make sure this problem is simple enough to be solved in a limited time). When evaluating assignments, pay attention to the way candidates think as well as giving the correct answers.
  • Taking notes. Without notes on candidates’ answers, you may come out of the interview with only your general feelings about a candidate. A few days later you may not remember their actual answers or you may confuse them with somebody else’s. This is natural when you have to interview a lot of people, but it will impact your decision making. So, dedicate some time to practicing note-taking and try out different techniques. Don’t overdo it during interviews (eye contact with candidates helps build trust) but do right down the principal point of each answer. Avoid writing your impressions on candidates as you won’t later be able to check if your initial impression was correct, without remembering the actual answer.

In short, any method that encourages you to think before you form an impression, and helps you standardize the way you evaluate candidates, will eventually lead to more informed hiring decisions. So, if you suspect you or your team make hiring decisions on the fly or based on gut feeling, sit together to discuss about using these methods to document interview feedback more objectively.

4. Make the final hiring decision…

If you’ve taken all the steps outlined above, you’re probably in a good place to decide on the finalists without the risk of making a bad hire; any one of the finalists is a good fit since you’ve only moved forward with qualified people. Your final challenge will be to decide which one of those finalists to hire (although, if you have the budget and your company’s policy allows it, you could hire more than one people).

To choose the single best candidate, here are some steps you can take:

  • Review your scorecards and notes. Check each and every note or grade you’ve assigned to a candidate. Average your scores if appropriate. Generally, make sure you have a holistic view of each candidates’ strengths and weaknesses. Through this process, keep in mind the gravity of each skill or attribute. For example, good communication skills are important for a salesperson, but it may not be as important to be an extrovert.
  • Make a list. At one point in the popular TV sitcom Friends, Ross gets in trouble when he makes a list to compare Rachel to his girlfriend. While such lists may not be acceptable in personal relationships, they can prove useful when deciding between job candidates. Write down three things you liked and three things you disliked about each candidate. Look at them side by side. And, gather your team to get their insight on your lists. Sometimes, you’ll know which one you prefer, but make sure you also know why – and remember to be aware of your biases.

  • Check references. Ask your finalists to provide you with a couple of names so you can ask for references. Usually, candidates will direct you to people they know will give them a positive recommendation, so make sure you know what reference questions to ask to get useful answers. Collaborate with your company’s HR department to determine what you want to know. And here’s an email template to request references that’ll help speed up the process.

Finally, don’t give in to self-doubt. When it’s time to make an offer to the candidate, some hiring managers start second-guessing themselves. Have I made the right choice? The other candidate was Ivy League, and perhaps I should have hired them instead. The more you ponder, the more you’ll doubt. That kind of thinking will get you nowhere.

At the end of the day, it’s best not to overthink it; if you have been careful throughout the hiring process, it’s very likely you have made the right choice. Instead, invest your time in effective onboarding and training sessions so that your new hire will get to maximum productivity soon.

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Time management tips for recruiters https://resources.workable.com/tutorial/recruiter-time-management Fri, 20 Jan 2017 14:48:28 +0000 https://resources.workable.com/?p=8075 Use this list of the best recruiter time management advice, apps and tools to organize your schedule and approach your sourcing and hiring tasks. Recruiting is a time-sensitive task. Responding to candidates quickly and always remembering to follow up will help you stand out. How to improve your time management as a recruiter: Decide what […]

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Use this list of the best recruiter time management advice, apps and tools to organize your schedule and approach your sourcing and hiring tasks.

Recruiting is a time-sensitive task. Responding to candidates quickly and always remembering to follow up will help you stand out.

How to improve your time management as a recruiter:

Decide what not to do

It may sound like an oxymoron but good recruiting time management skills aren’t necessarily measured by the hours you work. If that was the case, we could simply track employees’ work time and determine who’s the best performer. Quality of work matters more.

Deciding what not to do is more important than checking items off your to do list. Managing to squeeze too many projects in doesn’t necessarily make you a more successful recruiter. In fact, you’ll be more likely to burnout and make more mistakes. Instead of trying to squeeze lots in, set your recruiting and management priorities and figure out what actually matters and what doesn’t.

Boost your productivity

Speed up time to hire by automating repetitive tasks and emails with Workable’s automated actions.

Kick-start your automations

Manage your calendar and emails

Adopting an ‘Inbox Zero’ policy can be a good way to keep track of your tasks and not miss important emails or follow ups with candidates. Here are a few tools that can help you arrange your recruiting inbox, schedule your emails and organize your agenda. You could also check Gmail and Outlook tutorials on how to create folders by subject.

  • IFTTT: Set reminders, automate repetitive tasks and get notifications for specific triggers.
  • Calendly: Create and share calendars with your team and book meetings without sending back and forth lots of emails.
  • Mixmax: Track your emails and schedule candidate interviews with one click.
  • Unroll.me: Batch your email subscriptions into daily ‘roll ups’ and bulk unsubscribe to newsletters.
  • Workable: Use your recruiting software like a CRM. Write notes and set reminders to contact candidates on time, with the right message.

Related: Recruiting tools and techniques for modern HR teams

Block out distractions

Recruiting involves a lot of calls and meetings. But sometimes, you need to get some quiet time to get through tasks. Here are some tools that are designed to block out office noises and let you focus on your work:

  • Noisli: You can mix different sounds, based on your preferences, including raindrops, fireplace crackles and coffeeshop background sounds.
  • Brain.fm: Choose between focus, meditation and relaxation options and create playlists of various lengths.
  • Focus@will: Offers over 50 remixes and you can build your own timed sessions to stay focused.
  • Rainymood: Plays ambient noise and storm sounds that mimic white noise, to help block out background distractions.

Plan your day

After taking your tasks and limitations into consideration, it’s up to you to create a schedule that boosts your productivity. Here are a few things to keep in mind:

  • It can be a good idea to invest your Monday mornings (or Friday afternoons) to plan ahead and review your upcoming week’s projects and deadlines.
  • Different schedules work for different people. You may prefer to balance your daily recruiting duties or work on each project end-to-end (for example, by blocking one day each week for interview calls.)
  • Booking some slots in your calendar for proactive tasks like sourcing, sending personalized messages and reviewing your recruiting metrics can help you avoid falling into a purely reactive state of mind.

Tutorial17 effective candidate sourcing tools

If you don’t know how much time each of your routine tasks requires, you could start by keeping track of how you spend your time:

  • Rescuetime tracks how you spend your screen time. Rescuetime reports can help you understand where your spend too much time (usually on email and scheduling) and help you reorganize your schedule, based on your priorities.
  • Toggl measures the time you spend on each project and exports timesheets you can share with your team.

More tools for recruiter time management:

Once you understand how long certain tasks are taking you and what you need to prioritize, these tools can help you focus on your most important recruiting tasks:

  • Remember the milk makes sure you don’t miss a task. Create your to-do list, set priorities and sub-tasks and the app will send you reminders (including notifications for tasks you keep postponing.)
  • Evernote: Easily keep notes (text, image or documents) and access them from every device.
  • Zapier integrates with popular apps you’re probably already using, like Dropbox and Google Docs and automates routine tasks so that you can focus on what really matters.

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Recruiting on LinkedIn: a step-by-step guide https://resources.workable.com/tutorial/recruiting-linkedin Thu, 06 Jul 2017 15:13:52 +0000 https://resources.workable.com/?p=17064 With more than half a billion members, LinkedIn is a formidable recruiting tool that lets you post jobs, build your company brand and source passive candidates. Here’s a primer on how to recruit on LinkedIn, starting with posting jobs: How to post jobs on LinkedIn There are two ways to post jobs on LinkedIn: through […]

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With more than half a billion members, LinkedIn is a formidable recruiting tool that lets you post jobs, build your company brand and source passive candidates.

Here’s a primer on how to recruit on LinkedIn, starting with posting jobs:

How to post jobs on LinkedIn

There are two ways to post jobs on LinkedIn: through paid job postings that reach passive and active candidates, or for free through your company page, personal profile or LinkedIn groups.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

How to post paid job ads

Paid job postings reach the LinkedIn members who have the skills your job requires. When you pay to advertise your job, LinkedIn:

  • Shares your job across its network of 500+ million professionals, making it visible to anyone on LinkedIn.
  • Emails and displays the ad to potential candidates whose skills and location match the job posting (using the “Jobs you may be interested in” feature.)
  • Posts your job description to your LinkedIn company page.
  • Curates a list of 50 members you can view who suit your role.
  • Gives you 5 free InMail messages to contact members outside your network.

Here’s a step-by-step guide on how to post a job to LinkedIn:

1. Create a LinkedIn profile

If you already have a LinkedIn account, skip ahead to Step 2. If not, create a LinkedIn profile. This is easy to do. Go to the LinkedIn home page and follow the prompts to set up a new account. LinkedIn will ask you to enter your professional and personal details and add a photo.

Create a LinkedIn Profile

2. Create a LinkedIn company page

You’re ready to create your company page on LinkedIn. Click the “Work” drop-down menu on the top right of your page, next to your avatar. The drop down will include an option: “+Create company page.” Click this to start. You will need to select a unique URL for your company page and a company description (250 – 2000 characters including spaces.)

Set Up a LinkedIn Company Page

Think of your company page as a virtual storefront for prospective candidates (and customers). This will be where your job postings live – and where candidates will form their first impressions of your company. So sell your story. Describe your products, mission and values, along with anything that distinguishes you from other employers (like perks and benefits.) Avoid using jargon – you will attract more qualified candidates without it.

Once you’re done with this step, you’re ready to start the LinkedIn job posting process.

3. Click on the ‘Jobs’ icon

Click the jobs icon (which looks like a briefcase) at the top of your homepage, and then click ‘Post a job’ on the right.

LinkedIn Jobs Icon

You will be redirected to another page to re-enter your LinkedIn account information through the LinkedIn Recruiter login page. Enter your LinkedIn account information.

Sign In to LinkedIn Recruiter

Then you will be prompted to enter your job listing’s company, job title and location. LinkedIn will tell you how many of its members (potential passive candidates) have the same job title you’re recruiting for. In this example, 730,014 LinkedIn members have the job title “Editor.”

LinkedIn Reach Quality Candidates

4. Describe your job

Enter job details
LinkedIn will prompt you to write a job description. It will also populate your company description from your company page.

LinkedIn Write Job Description

Select skills you need
LinkedIn will populate skills from the job description you have entered. You will also be asked to select the required skills for your role. Entering a relevant list of skills gets your job in front of the right candidates for the position. LinkedIn recommends entering at least 10 skills to help attract a targeted group of candidates.

LinkedIn Skill Targeting

Choose how you want candidates to apply
LinkedIn gives you two options: let candidates apply with their LinkedIn profiles and get notified by email when they do, or direct them to an external site to apply.

LinkedIn Apply

You can also use an Applicant Tracking System to gather your applications from LinkedIn and other job boards all in one place.

5. Set your budget

LinkedIn uses a pay-per-click model for job ads. This means that you will be charged based on how many applicants click on your listing.

LinkedIn Job Advertisement

LinkedIn recommends how much your daily budget should be. This is an estimate. Actual costs could fluctuate.

6. Proceed to checkout

You’re ready to check out your job. Enter your payment information. Note: with LinkedIn’s pay-per-click model, you will be billed every month, but you can close your job whenever your want.

LinkedIn Secure Checkout

Here are some actions to take after you post a paid job on LinkedIn:

How to share a job on LinkedIn

Here are some ways to share your jobs on the platform to maximize visibility:

Use your company page to post jobs

This works well if your LinkedIn company page has a dedicated following of people who could be potential candidates. Post an update to your page, with a link to your job. Anytime you post a new update on your page, it will appear in the newsfeeds of the people who have liked your company page. Candidates can like, respond to or refer people they know to your job posting – further increasing its reach.

Recruiting on LinkedIn 7

Post jobs in LinkedIn groups

LinkedIn groups are places where professionals within the same industry gather to share content, develop business contacts and post and view targeted jobs. Many groups have specific ‘Jobs’ sections, where you can advertise your jobs. For example, here’s a job listing within the Big Data & Analytics group:

Advertise Job in LinkedIn Groups

Note: Group administrators may review your request to join a group or ask you for more information before granting you access.

Share a job on your LinkedIn profile

Share a listing on your own profile by simply posting an update with news about the job ad. Your professional connections will be able to see and share your update. Here’s an example:

Share LinkedIn job on profile

Post jobs to LinkedIn and other premium job boards seamlessly with a free trial to Workable, an all-in-one recruiting software.

 

How to recruit passive candidates on LinkedIn

Build your employer brand on the platform

Good recruiting isn’t just about posting jobs. It’s also important to build your brand to connect with passive candidates. Building a strong company brand opens the door to better hires, shorter time to fills and better retention rates.

Here’s how to use LinkedIn to build your brand:

Write compelling company and job descriptions on your company page

Know your audience. Keep your job descriptions clear, don’t ask for too much and sell your job and company. Make sure your descriptions address what LinkedIn identifies as the top three things candidates want to know about your company:

LinkedIn Employer Branding

Spotlight employees in status updates

Highlighting new hires and employees on your company page humanizes your company. It will also show some of the best potential candidates that you care about how you treat your employees, and that you’re proud of their accomplishments.

Facebook Company Branding

Personalize your InMails

The way you write InMails says a lot about your company. Be courteous, spell your recipients’ names correctly and personalize your messages. Template emails can save time, but it’s best to personalize your messages to speak directly to the passive candidate you’re attempting to recruit. Read up on their work, mention one of their accomplishment – double check their name – and keep your message brief – no more than 100 words.

Share content relevant to you

Product updates, accomplishments, business news, events – if you have written about them on your website, promote them on your LinkedIn company page or your own profile. Your followers will appreciate these updates. Also, consider publishing your own articles on LinkedIn with LinkedIn’s publishing platform. The benefit of publishing on LinkedIn is threefold: You will share your knowledge and expertise, cultivate a following and develop and strengthen your own professional identity.

Related: Innovative recruiting tools and techniques for modern HR teams

Consider a LinkedIn Recruiter subscription

LinkedIn Recruiter and LinkedIn Recruiter Lite are subscription services that offer more InMails, and greater access to candidates – beyond what you get from posting paid jobs.

Here’s a brief overview of the differences between the two:

LinkedIn Recruiter Lite gives you greater visibility and access to candidates beyond the profiles and InMails you receive with a paid job post. LinkedIn Recruiter Lite lets you:

  • View profiles in your extended network (up to 3rd degree connections.)
  • Contact members with 30 InMail messages per month
  • Place candidates into ‘Projects,’ and set reminders to follow up with them
  • View a full list of everyone who has viewed your profile in the last 90 days

LinkedIn Recruiter is more robust that Recruiter Lite. LinkedIn Recruiter lets you:

  • View anyone on LinkedIn regardless of their degree of connection to you
  • Collaborate with multiple users within the same account
  • Send 150 InMails for each seat on the account and send mass InMails (up to 25) at once
  • Save more searches and search for more specific details (e.g. candidate’s field of study, years at current company and years in their current position)

Find and qualify candidates anywhere online, and reach out with a truly personalized email with People Search. People Search is available as a Chrome extension. Try it free.

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Employee compensation – what you need to know and why https://resources.workable.com/tutorial/employee-compensation Fri, 17 Feb 2023 16:55:03 +0000 https://resources.workable.com/?p=87318 Despite all of the talk about company culture, unique work environments, and flexible work schedules, it takes a lot more than free snacks and a ping pong table in the break room to recruit qualified candidates. Employee compensation continues to be the most effective way to attract and retain top talent in a competitive job […]

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Despite all of the talk about company culture, unique work environments, and flexible work schedules, it takes a lot more than free snacks and a ping pong table in the break room to recruit qualified candidates. Employee compensation continues to be the most effective way to attract and retain top talent in a competitive job market.

Fostering a positive environment that supports team members as people instead of human capital is important, and in many instances, those initiatives are actually part of a compensation strategy, but a generous compensation package is a surefire way to catch the attention of quality candidates and establish loyalty with high-performing employees.

What does employee compensation really mean?

When people think of employee compensation, it’s usually the base salary of a position that initially comes to mind. However, total compensation includes employee benefits and perks.

Health insurance, life insurance, disability insurance, 401k matching, stock options, employee assistance programs, profit sharing, paid time off, sick days and additional incentives could all potentially be included in an employee benefits package and would count as compensation.

Read more: Money for nothing: are we ready for universal basic income?

Direct and indirect compensation

There are generally two different types of compensation: direct and indirect. A generous mix of both helps create an attractive compensation package for employees and organizations alike.

Direct compensation

Direct compensation is monetary and usually the most appealing aspect of employee compensation. Direct compensation options include:

  • Salary/base pay
  • Hourly pay
  • Commission
  • Bonuses

Indirect compensation

Indirect compensation may have a financial benefit, but doesn’t involve an exchange of money. Indirect compensation usually includes benefits and perks that improve an employee’s quality of life, such as:

  • Healthcare
  • Life Insurance
  • Paid time off
  • Family leave
  • Sick leave
  • Retirement plan contributions
  • Company car
  • Technology allowance
  • Remote or hybrid work environment
  • Four-day work week or flex days
  • Tuition reimbursement
  • Physical or financial wellness program
  • Team outings or retreats
  • Childcare
  • Other perks

Indirect compensation options offer the additional advantage of increasing engagement, improving employee satisfaction, and demonstrating company culture.

Although a mountain of money always holds great appeal, a fair balance of cash plus life-improving benefits is a sustainable way for organizations to stay competitive when it comes to recruiting and retention.

Read more: New overtime law: How it works and what changes for employers

The importance of competitive employee compensation

The vast majority of employees work as a way to secure financial stability. So although your product could be amazing, your mission statement inspiring, and your corporate culture the coolest, it’s your ability to positively impact someone’s bottom line that’s going to make or break your staffing efforts.

Securing a highly skilled and/or productive workforce is one of the best investments an organization can make, and recruiting can be a challenge in a competitive job market. A generous compensation package can help attract talent, but maybe even more importantly, it can also help you keep valuable employees.

We learned this ourselves. According to our Great Discontent survey of over 500 full-time workers in the UK, 70.1% of respondents listed compensation as the leading motivator that could lure them from their current job. In the US, that number is 62.2%, but still the top choice for workers.

Employee turnover is costly and disruptive — the act of seeking out applicants, interviewing candidates, onboarding, equipping, training, and developing employees requires time, money, and expertise. An attractive employee compensation package builds loyalty and makes employees less vulnerable to competitor offers or recruiters.

As stated by a US-based respondent from the survey, “Employees will go where the money is. And where they’re treated respectfully and valued. But, mostly, it’s the money”.

This does raise a question around when in the hiring process you can start discussing salary. There’s a growing consensus on including salaries in job descriptions from the get-go – here’s why you can and should consider this in your own recruitment process.

How to build a competitive employee compensation plan

As you develop your employee compensation strategy, the first step is to decide how you’ll determine compensation for individual employees or positions. Options include:

1. Pay structures

Also known as salary or compensation structures, pay structures clarify an employee’s path to career growth and higher pay. This process for determining salaries is more transparent, predictable, and equitable than other options, particularly for companies with more than 250 employees. This compensation and development template can also be useful for your own work.

2. Salary history

Offering compensation based on prior salary history is tempting to many employees, however, it may perpetuate systemic pay disparities and could leave your organization vulnerable to discrimination lawsuits. Also, a growing number of US states prohibit employers from inquiring about salary history.

3. Arbitrary figures

A position that’s urgent or difficult to fill, or a particularly qualified candidate, may cause employers to offer whatever salary might persuade a candidate to accept their offer. A potential adverse effect is that direct reports could end up earning more than their managers or more than already-established employees with more seniority or experience.

Structure and strategy are key

To establish a pay structure, you need to first perform a job analysis to better define each position, and its duties, requirements, and qualifications. Then you need to determine the relative value of positions within your company.

You can determine base salary through benchmarking, where market trends would influence salary ranges or pay grades, where jobs are grouped and ranges are applied to each group. Some organizations use a combination of benchmarking and pay grades to establish compensation structures.

Enhance your compensation strategy by deciding on indirect compensation offerings to include in your employee benefits package. Consider not only benefit costs, but also what aligns with your company culture.

A competitive employee compensation package paired with being the type of organization talent wants to work for can pay off far beyond the costs.

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Attracting top tech talent in Greece: an approach to success https://resources.workable.com/tutorial/attracting-top-tech-talent-in-greece Mon, 03 Jul 2023 16:07:44 +0000 https://resources.workable.com/?p=88449 Are you operating in Greece? The market for software development in Greece has grown steadily in recent years, attracting both local and international companies looking to hire talented engineers. However, with so many options available to top-tier engineers and tech talent in Greece, it can be challenging to attract them to work for your company […]

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Are you operating in Greece? The market for software development in Greece has grown steadily in recent years, attracting both local and international companies looking to hire talented engineers.

However, with so many options available to top-tier engineers and tech talent in Greece, it can be challenging to attract them to work for your company instead of a foreign one.

In this blog post, we explore some tips and strategies for attracting the best talent in the Greek software development market – particularly those that have worked at Workable.

1. Offer competitive compensation and benefits

One of the most important factors for engineers when considering a company is the compensation and benefits package. To compete with international companies, it is suggested to offer a competitive salary, health insurance, paid time off and bonuses.

It is also recommended to consider offering perks like flexible working hours, remote work options, and opportunities for professional development.

At Workable, we have consistently offered salaries that exceed the market average to maintain competitiveness. During and after the COVID era, we recognized the impending changes in the engineering market. Consequently, we implemented a strategic plan to elevate our compensation schemes to 20-30% above the Greek market average.

This proactive approach aided us in retaining our software engineers, enhancing their productivity, and attracting superior talent.

When engineers are happy with their compensation, they will promote their organization throughout their own communities.

2. Foster a positive company culture

Creating a positive company culture is the key in attracting and keeping the best talent for a long time. This is especially true in the close-knit software development community of Greece where news, good or bad, spreads quickly.

We take pride in the positive reviews we get about how we hire people. We don’t just look for expertise in certain programming languages or tools. Instead, we search for skilled developers who have a solid foundation and a good understanding of the best practices in the industry.

Our engineering team has put together a detailed training program. This includes online learning and hands-on experience to fully prepare our new team members in their first few months.

When it comes to hiring tech talent in Greece, we look for potential. We feel proud when we see our employees advance in their careers and earn pay raises due to their hard work and dedication. This success comes from bringing on board individuals with potential and talent.

We organize our teams in a way that encourages employees to stretch their professional limits.

3. Provide a challenging and stimulating work environment

Engineers seek stimulating and challenging projects. Attracting top talent requires an environment that encourages creativity and innovation. This means providing access to advanced technologies and tools, allowing engineers to experiment and take risks, and cultivating a collaborative and team-oriented culture.

At Workable, we appreciate that the best candidates are adaptable engineers eager to learn. We don’t concentrate solely on the specific technologies an engineer knows, but rather on strong computer science fundamentals and best practices. We achieve this by providing challenging technical assignments that potential candidates can excel in.

Small hackathons, like those we’ve hosted in the past, can also help us uncover talented individuals. Lastly, we maintain a the Workable Tech Blog where we share the latest technical updates at Workable with the community, to attract talent.

4. Emphasize the impact of the work

At Workable, our engineers deliver valuable tools to recruiters, with client feedback on new features uplifting our team. We hold all-hands meetings quarterly to update everyone on company goals, progress, and our product roadmap. In these meetings, we also highlight our engineering teams’ achievements and future projects.

Product managers announce newly developed features on our Slack channel across the company, acknowledging the efforts of the involved team members. This practice brings a sense of achievement and recognizes hard work.

This way, everyone at Workable stays updated and collaborates towards shared success.

5. Emphasize the benefits of working locally

Working for a local company can offer many benefits that working for an international company cannot. For example, for tech talent in Greece, working for a local company can offer a better work-life balance, as engineers will not have to deal with time zone differences or long commutes.

However, offering the option of a hybrid working model can also be a huge advantage, as it allows for more flexibility and a greater work-life balance. At Workable, we offer both options to our employees, with offices in Boston, Athens, and London, and a flexible remote work policy.

When working on premises we provide our employees with perks like parking, fresh food, snacks, and a variety of drinks daily, and we also have various games like tabletop board games, foosball, programs with vendors for mental and physical well being and to make their day more fun at the office and bring them closer together as teams.

Additionally, we organize an annual company retreat as part of our employee engagement initiative, fostering a sense of unity and camaraderie among team members.

Related: The power of a corporate retreat: 5 reasons why you should do it

Moreover, we acknowledge the contributions of our remote employees and understand the importance of face-to-face meetings for certain business needs. To facilitate this, Workable covers the travel expenses for our remote employees when they are required to visit the office. We believe in supporting our team members regardless of their location, and ensuring they have all the resources they need to be successful in their roles.

6. Offer opportunities for career advancement

Engineers want to work for companies that offer opportunities for career advancement. This includes things like training and development programs, mentorship opportunities, and opportunities to take on leadership roles.

By providing engineers with opportunities to learn and grow, you can keep them engaged and motivated to stay with your company for the long term. In Workable, our development plan gives engineers the opportunity to grow as an individual contributor or as a lead of a team.

This means training in new tech skills, training in soft skills, salary raises and other compensation benefits.

The Greek software development market is highly competitive, and it can be a challenge to attract top talent in Greece to your company. You can get around that by offering competitive compensation and benefits, providing a challenging and stimulating work environment, emphasizing the impact of the work, and fostering a positive company culture.

Add to that the benefits of working locally or remotely and opportunities for career advancement, and you can convince talented engineers to work for your company and help it grow and thrive.

Want to learn about attracting top tech talent in Boston or London? We’ve got those covered as well:

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What is recruitment marketing? https://resources.workable.com/hr-terms/what-is-recruitment-marketing Mon, 18 Nov 2019 09:00:04 +0000 https://resources.workable.com/?p=35396 Recruitment marketing uses marketing strategies for hiring. It promotes a company’s employer brand to attract talent. Through methods like blog posts, social media, and interviews, it highlights the company’s culture, increasing brand awareness and drawing in potential candidates. While recruitment marketing sounds like another HR buzzword, it’s actually a business function that aims to attract […]

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Recruitment marketing uses marketing strategies for hiring. It promotes a company’s employer brand to attract talent. Through methods like blog posts, social media, and interviews, it highlights the company’s culture, increasing brand awareness and drawing in potential candidates.

While recruitment marketing sounds like another HR buzzword, it’s actually a business function that aims to attract and engage potential job candidates for future hiring needs.

To better understand this recruitment marketing definition, let’s see how it compares with traditional corporate marketing:

Traditional marketing Recruitment marketing
When Top of the funnel, lead generation before sales Top of the funnel, candidate attraction before the hiring process
Why Build brand awareness, turn prospects into customers Build employer brand, turn job seekers into applicants
Who Marketing team (digital, events, emails, design) HR team (expertise in talent acquisition, employer branding, content creation)
How Website, ads, promotional activities Careers page, recruitment events, social media

In short, recruitment marketing adopts the methodology of traditional marketing for hiring purposes: to attract not customers, but candidates, and to promote not the commercial brand, but the employer brand of the company.

But why do companies need to combine marketing with recruiting? Isn’t the role of HR and recruiting to attract candidates anyway? The main difference is that recruiting is focused on specific current or upcoming hiring needs. On the other hand, recruitment marketing is broader – perhaps more holistic – and aims to promote the company as an appealing employer in order to facilitate future hiring.

This side-by-side comparison explains the different scopes:

Recruiting Recruitment marketing
Approach Reactive: starts once a specific hiring need is identified Proactive: ongoing effort to promote the company, even if there are no current open roles
Relationship One-to-one: evaluate and contact candidates individually One-to-many: target personas instead of specific people
Structure Usually an independent department within the organization Could be a dedicated team (in large organizations) or a practice spread among HR team members
Responsible Recruiter, HR professional, hiring manager Recruitment marketing manager, people manager, recruiter, HR professional, content marketer

What is a recruitment marketing strategy?

Marketing and recruitment are two disciplines that can learn from each other and use similar techniques, each for their own purposes. In traditional marketing, companies craft strategies in order to tell their company story, promote their products or services and reach out to potential customers.

Respectively, in recruitment marketing, companies craft strategies to tell their culture story, promote their workplace and employees and reach top talent.

Those strategies could use various methods and mediums, including:

  • Blog posts
  • Social media
  • Employee interviews
  • Videos
  • Events

For example, you could create a dedicated section on your website where employees talk about their work life and what they enjoy about working at your company and you could share pictures and videos from your offices on social media.

The ultimate goal, when building your own recruitment marketing strategy, is to boost awareness around your employer brand, communicate your values externally and attract like-minded people.

Interested in learning how HubSpot uses it to attract top talent globally? Read our interview with Hannah Fleishman, Inbound Recruiting Manager at HubSpot.

What does a recruitment marketing manager do?

Large companies could build dedicated teams (usually under the HR department) or hire one recruitment marketing specialist. Smaller companies might approach it as a project or practice, i.e. one or more HR professionals could work on recruitment marketing activities among their other tasks.

Whether it’s a full-time job or only one part of the job, the main job duties for someone who’s responsible for recruitment marketing include:

  • Identifying candidate personas, i.e. the profiles and skill sets of ideal candidates per role
  • Shaping the company culture based on feedback from current employees
  • Communicating the work life through blog posts, videos and social media
  • Organizing and participating in events to promote the company’s employer brand

If you’re looking to hire for the role, or if you want to get a better understanding of it, see our recruitment marketing manager job description.

What’s the difference between recruitment marketing and employer branding?

Conceptually, these two terms are close to each other. However, you shouldn’t use them interchangeably.

Employer brand is the company’s reputation as a place to work. Employer branding includes everything a company does to define and improve its reputation among current and future employees.

Recruitment marketing, on the other hand, is more tactical and includes everything a company does to market its employer brand externally to potential future employees and, eventually, to get them to apply to its open roles.

You can use the following table to better understand these two terms:

Employer branding Recruitment marketing
Comes first, as you need to identify who you are as an employer Comes after you’ve defined your employer brand, when you can start communicating it
Has an internal focus, as you try to improve and fix your workplace Has an external focus, as it’s about how you tell your company story to potential candidates
You don’t have the entire control, as the employer brand is also shaped by how employees and candidates talk to their networks about the company You build your own strategies and action plans in order to communicate your company story in a consistent way

Read here our comprehensive definition of employer branding or check our complete HR terms library for more HR-related definitions.

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What is a job board? https://resources.workable.com/hr-terms/what-is-a-job-board Fri, 05 Jul 2019 15:47:00 +0000 https://resources.workable.com/?p=33008 A job board is an online platform where employers list job vacancies and job seekers apply for positions. Renowned examples include Indeed, Glassdoor, and Careerjet. These platforms often offer features like resume databases for recruiters and company pages to showcase organizational culture and values. Usually, online job boards allow recruiters to use some features without […]

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A job board is an online platform where employers list job vacancies and job seekers apply for positions. Renowned examples include Indeed, Glassdoor, and Careerjet. These platforms often offer features like resume databases for recruiters and company pages to showcase organizational culture and values.

Usually, online job boards allow recruiters to use some features without charge, offering options for free job postings or trials. Job boards also offer premium schemes, such as sponsored jobs or unlimited access to their candidate database. Some job boards, for example, Monster and Careerbuilder, can be used by employers in all industries, while others are niche, for industries like tech (e.g. Dice), design (e.g. Behance), and other types of roles. 

Contents:

Job boards are most often free for job seekers.

Now that we’ve covered what a job board is, see our comprehensive list of the top job boards.

The benefits of using job boards

Job boards are valuable tools for recruiters and hiring managers aiming to  attract and find new talent. Here’s why:

Job boards are well-known job advertising tools 

Job seekers have been using job boards for years, so these sites give employers access to millions of good candidates. Most of the job boards are candidate-focused and user-friendly, allowing applicants to complete the process quickly, using simple tabs and buttons.

Nowadays, many job boards are integrated with Applicant Tracking Systems (ATS), such as Workable, which have improved candidate experience by making the application process more fluid and efficient.

Want to know how you can easily post to multiple online job boards and organize incoming applications? Get a demo here.

Job boards provide resume databases

Candidates can sign up at job boards and upload their resumes. This way, recruiters can actively search for potential employees, setting the right Boolean commands or criteria and contacting high-potential professionals. This is a benefit because some great candidates aren’t currently looking for a job so they won’t see your job ad; but with the resume database, you can proactively reach out to a good candidate.

Job boards help with employer branding

Many job boards, such as Glassdoor and LinkedIn, allow employers to craft their own company page in the website. Companies can showcase their vision and culture, and, with the right storytelling, attract candidates who would be good culture fits. 

Find similar resources here:

 

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People operations vs. HR management https://resources.workable.com/hr-terms/people-operations-vs-hr-management Fri, 05 Jul 2019 15:21:08 +0000 https://resources.workable.com/?p=33020 People operations and HR are functions that take care of employees within the organization. Although they have similar tasks, people teams and HR teams differ in the expectations and in the way they perform these tasks. What is people operations? People operations, often termed “People Ops,” is a modern approach to managing employees within an […]

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People operations and HR are functions that take care of employees within the organization. Although they have similar tasks, people teams and HR teams differ in the expectations and in the way they perform these tasks.

What is people operations?

People operations, often termed “People Ops,” is a modern approach to managing employees within an organization. It adopts a proactive and strategic mindset, focusing on creating a robust and healthy workplace environment. People operations prioritize the overall employee experience, from onboarding to offboarding, ensuring that staff are resourced, supported, and empowered in their roles. The goal is to align human resources with the company’s mission and vision, fostering a culture of transparency, collaboration, and continuous growth.

What is HR management?

Human Resource (HR) Management is a traditional function responsible for handling various administrative and operational tasks related to employees. This includes recruitment, payroll processing, performance appraisals, and addressing employee grievances. HR management often operates reactively, addressing issues as they arise and ensuring compliance with labor laws and company policies. While it plays a crucial role in the day-to-day functioning of an organization, HR management is often perceived as being more transactional and less strategic compared to people operations.

Differences between People Ops and HR management

Here are the main differences between people operations and HR management:

Reactive vs. Proactive
Historically, HR has been seen as a reactive function, stepping in to address issues as they arise. For instance, when an employee resigns, HR’s immediate response is to initiate the recruitment process for a replacement. This approach is often about damage control and immediate solutions.

In contrast, people operations adopt a forward-thinking mindset. They not only address the present but also anticipate future challenges. By focusing on creating a robust and healthy workplace environment, they devise strategic hiring plans that align with long-term business goals, ensuring continuity and growth.

Execution vs. Strategy
HR has traditionally been viewed as a checklist of tasks. From recruiting and onboarding new employees to managing payroll and conducting performance reviews, HR’s role has been largely transactional.

While these tasks are essential, they often lack a strategic perspective. People operations, however, take a broader view. Instead of just ticking off tasks, they start by understanding the overarching business objectives. They then strategize on how to motivate, train, and lead employees to achieve these goals, ensuring that human resources align with the company’s mission and vision.

Siloed teams vs. Multi-discipline teams
There’s a prevailing notion, whether accurate or not, that HR teams operate in isolation, often withholding information and making decisions behind closed doors. This perception can sometimes lead to a lack of trust between employees and the HR department.

People operations challenge this model by promoting transparency and open communication. Recognizing the value of diverse perspectives, people operations teams are often multidisciplinary.

They might include a tech expert ensuring that employees have the necessary tools and training, while another member might focus on fostering collaboration by designing efficient meeting structures. These meetings often bring together representatives from various departments, encouraging cross-functional collaboration and working towards shared objectives.

Want more definitions? See our complete library of HR Terms.

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15 best job sites in Australia https://resources.workable.com/tutorial/best-job-sites-in-australia Fri, 17 Aug 2018 12:07:38 +0000 https://resources.workable.com/?p=31536 A recent trend report suggests companies in Australia will see an increase in their hiring needs over the next few years. The report, based on survey responses from over 150 corporate talent acquisition leaders, found that 45% are expecting their team’s hiring volume to increase, yet 61% estimate their own team size will remain the […]

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A recent trend report suggests companies in Australia will see an increase in their hiring needs over the next few years. The report, based on survey responses from over 150 corporate talent acquisition leaders, found that 45% are expecting their team’s hiring volume to increase, yet 61% estimate their own team size will remain the same. So, what are the best job sites in Australia?

Selecting the right job boards and choosing the best places to post targeted job ads is an essential first step in meeting these increasing needs, no matter what your team size is. You can choose between free job posting sites and premium ones.

To aid your hiring process, we’ve created a list of the best job sites in Australia to advertise your open roles:

Best job sites in Australia for all industries

Adzuna

The Australian version of global employment portal Adzuna will help you expand your outreach to a broader audience. The site integrates with newspapers, ensuring your job ads will get in front of candidates wherever they are and whatever medium they’re using for their job search.

CareerOne

CareerOne, a partner of Monster in Australia, is popular with job seekers because they can find job ads, get career advice and request a resume evaluation. Post your open roles by choosing one of the three advertising packs or ask for a tailored solution. You can also proactively search for qualified candidates in the site’s resume database.

CareerJet

CareerJet is a global job search engine that operates in 94 countries including Australia. You can find relevant candidates in every sector and every level of experience by placing targeted ads. You can also index your published jobs from your careers page on Careerjet.

Gumtree

The large portal for classified ads Gumtree has an Australian page where you can post your open roles and reach out to candidates. This website is popular with industries like hospitality, services, manufacturing and construction.

Indeed Australia

According to their site, the Australian branch of the popular global job search engine Indeed has over 10 million visitors per month. You can post your job ads for free or invest in sponsored postings, promote your employer brand with a branded company page and proactively source candidates on Indeed’s resume database.

JobActive powered by JobSearch

The Australian government built this portal to increase employment rates. You can easily advertise your vacancies for free. Also, if you have very specific hiring needs or want to increase diversity in your workplace, you can get in touch with employment service providers via the site who’ll suggest qualified job seekers (like remote candidates or people with disabilities).

Seek

As one of the most popular local job portals, Seek is your go-to place when hiring in Australia. Post your job ads on Seek and look for matching candidate profiles on the site’s large database. Seek also provides a company review board, where candidates read employee testimonials to help them decide if they’d be a good fit. This way, you’re more likely to receive applications from people who are already familiar with your work life and culture.

If you already have an account at Seek, learn how you can integrate it with Workable to jump-start your hiring.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

Specialized platforms and job sites in Australia

ArtsHub

If you’re operating in a creative industry (like publishing, fine arts or cultural events), ArtsHub is the portal to advertise your jobs. Become a member to benefit from discounts.

FlexCareers

If you offer flexible job opportunities and aim to hire more female employees, it’s worth posting your ads on FlexCareers to establish your company as a progressive employer. Additionally, you’ll get access to a vast candidate database to start sourcing potential hires.

GradConnection

GradConnection helps you recruit students or recent graduates for your open roles. You can select your target audience based on criteria like university or field of study so that you receive applications from candidates who match your criteria.

Job Seeker

Job Seeker is Australia’s job posting site for non-profit organisations. You can buy job ads in bulk to meet your hiring needs. And display your open positions as featured so that they appear at top of results to pique candidates’ attention.

Paddl

Paddl is a platform that connects you with students and graduates in a modern way: instead of relying only on resumes (which are not very useful in cases of less experienced candidates), you can use scorecards to test applicants. That way you can select those with the right skills and professional interests.

Workfast

Use Workfast to recruit contract workers for your temp business needs. To reduce time to hire, you can benefit from the ‘On demand’ app that connects you with vetted candidates.

Do you think that there are a lot of job sites in Australia to post your job openings? With Workable you can post with one click to multiple job boards.

More job posting resources:

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Hiring guide template: guidelines for hiring managers https://resources.workable.com/hiring-guide-template Fri, 22 Sep 2023 17:45:38 +0000 https://resources.workable.com/?p=90726 This hiring guide will assist HR professionals and company owners in creating an engaging, A to Z handbook for every hiring manager. With insights from our own real-life hiring guide, you are determined to find the best candidate who fits your company’s needs. Don’t forget to customize it depending on your organization’s standards and read […]

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This hiring guide will assist HR professionals and company owners in creating an engaging, A to Z handbook for every hiring manager.

With insights from our own real-life hiring guide, you are determined to find the best candidate who fits your company’s needs.

Don’t forget to customize it depending on your organization’s standards and read the instructions to craft the best possible version for your company.

Let’s begin.

Hiring guide template

The front page

In the front page:

  • Put your logo at the top
  • Mention the title (i.e. Guidelines for hiring managers)
  • Don’t forget to align the colors according to your brand’s identity colors

Introduction

[This is the introduction of the guide. Feel free to customize it depending on your organization needs and standards. Here is a sample you can use]

If you’re reading this then it’s likely you are growing your team or someone on your team has recently resigned and you’re looking to hire a backfill. The People Team can’t wait to get the ball rolling!

This document will walk you through all the steps required to get your new job approved and live.

Also, it will provide you with lots of useful information and advice for making each step of the hiring process enjoyable and effective which will lead to the best new hires for your team.

And remember, the culture [Link of your culture at your company webpage. Check an example here] and ability of [your company name] to become a large global market leader all starts from recruiting.

  • Every role in the organization matters
  • Do not compromise on hiring
  • Do not compromise, even under pressure
  • Personality and motivation matter a lot
  • Look what they have done, not what they say

The process

[Here, you should describe the steps involved in the hiring process for the recruiter. If the recruiter needs to prepare a job requisition, contact the HR manager to agree on terms, or secure approvals from the hiring team and other stakeholders, it should be mentioned here.

Additionally, this is the appropriate place to describe the hiring process, screening procedures, and interview stages]

Step 1: Create a requisition in a hiring plan

[If you have a requisition demand, you must provide guidance regarding the file path, the type of form, and the required fields that your recruiter needs to fill out]. 

Approvals

[Is there an approval process in place within your company? If so, please provide the contact information of the person or department that the recruiter should contact in order to obtain approval before proceeding to the next steps].

Step 2: A meeting between the hiring manager/team and the recruiter – Posting of the job

[This step may include a meeting with the hiring manager and the job posting terms. You can find below a sample].

The new role will be discussed here. Things that need to be covered in this meeting:

  • The process (steps)
  • The job description
  • The ideal candidate profile
  • Assessments (if there is the option to choose some of them)
  • What the prescreening call should cover
  • Important timelines (updates to candidates)
  • Important timelines: when the successful candidate should be in place by, and why, then working back from that, to understand when interviews should be taking place
  • Setting expectations – for example, no candidate should wait longer than X days for an update or feedback.
  • The scorecards (different members of the hiring team shouldn’t ask the same questions in separate interviews)
  • The assignment (the assignment should assess the specific skills required for the role)
  • The assignment feedback format
  • Offer letter details for when the time comes
  • The candidate experience surveys and actions in [your company name]

The candidate experience survey

[Using a candidate survey is always a good idea. If you choose to use one, it is important to explain how it works, including when it should be administered, whether it is an automated process or if the recruiter needs to send it out, and whether there is a template available for use.

It is also important to identify the questions that are most relevant to the hiring process and provide guidance on how to use the survey effectively. Below you can find a sample survey with relevant questions that could be helpful in this regard].

  • Were you well-prepared for the interview?
  • Did the information provided by the hiring team give you a good understanding of the role and the team at [your company name]?
  • Did you have the chance to highlight your skills and experience during the interview?
  • Are you satisfied with the overall interview experience with [your company name]?
  • Would you recommend a friend to apply to [your company name]?

hiring guide 6

Step 3: The screening call or the one-way video interview

[In this step, you need to describe the stages of the process. Who is responsible for shortlisting candidates? How should they handle incoming CVs? How are screening calls scheduled? What should be the key outcome of the screening call? How is a potential one-way video interview organized, and what are the desirable results?] 

  • Prescreening: [Your instructions here]
  • The screening call: [Your instructions here]
  • Video Interview: [Your instructions here]

[If everything goes well and the candidate meets the expectations, they proceed to the next step, which may involve an assessment or assignment. In this step, you should describe the process clearly. Will it be an email with an attachment, a link to your site, or a document? Be clear about this with your recruiter].

Step 4: The cognitive assessment & the assignment

[If you decide to proceed with the cognitive assessment and the assignment, this is a sample you can use for your recruiter. In any other case, feel free to customize this step according to your hiring procedure]

The cognitive assessment

The online assessment consists of five parts: 

  1. Abstract Reasoning 
  2. Numerical Comprehension 
  3. Verbal Comprehension 
  4. Attention & focus
  5. Workplace personality

Those are some tests that aim at evaluating candidates’ cognitive ability and should be sent before the assignment since the threshold is an overall rating of X. If the candidate do not pass the assessment we can’t proceed to the assignment. If they pass, the recruiter can send the assignment.

The assignment

The promising candidates typically proceed to the second step of the process which is the assignment and assessments. The assignment is up to the hiring manager to create and decide how long the candidates will have to complete it.

The assignment is meant to emulate the sort of work the candidate would be asked to  do in their job. The goal is to explore the way the candidate approaches a problem, test basic skills for the job and reveal the candidate’s ability to present their work and thought process clearly.

The assignment is the best chance to examine the candidate’s technical skills. The best advice before drafting an assignment is to leave some leeway for more in depth questions during the interview.

Also, remember that many candidates are extremely good communicators. They can sell themselves and we can buy them even after hours of interviewing, so the assignment combined with interviews, helps protect us from making poor hiring decisions.

When the candidate sends their assignment back you need to evaluate it within a couple of days. You should include detailed feedback in [your company name] using the [you decide the procedure], including where the candidate has done well and areas they could have done better.

If you don’t want the candidate to proceed further, the recruiter needs to send a disqualification email with feedback X days after the candidate’s submission. The hiring manager’s feedback is encouraged to be written as if you were talking to the candidate, in the second singular pronoun (you).

We really appreciate the effort you have put into your application so we’d like to give you some detailed feedback on your candidacy, hoping that it might prove useful to you in the future.

Let’s start with what we think are the good points of your solution:
(Hiring managers input)

Things that you could have done better:
(Hiring managers input)

The Recruiter is the person who will move or disqualify candidates. 

[This is the time to send a survey to the candidate for their feedback. If you choose to do so, please explain the procedure here].

Hiring guide 5

Step 5: The first Interview with the hiring manager

[In this step, you need to be more thorough about the essence of the interview and the rapport building between the interviewer and the interviewee. Depending on your patterns, you can share your guidelines and points of attention during the interviews. Here is a sample].

Interviews are less formulaic than other parts of the process. There are still some guidelines that you ought to observe:

Review the scorecard

Make sure you are prepared for this and you know how to evaluate the candidate. Spend some time to prepare a scorecard and discuss with the recruiter which questions  can be asked. Scorecards help us ensure that all candidates are evaluated equally allowing us to make the best hiring decisions.

Respect the candidate

The candidate is making an important life decision. They probably prepared extensively, went through several calls and tests and maybe took time off their job to meet us. Whether you like the candidate or not you should respect the effort they are putting into this.

We have all interviewed for a job we wanted so we can all relate to the candidate’s situation. Treat them as you would like to be treated yourself.

  1. You should be on time. A few minutes earlier is ideal. This will help you make sure that everything is working properly (In case of a virtual meeting check mic, headphones, or your background image). If you’re late by 5 minutes, apologize. If they are late but sent a message to notify us something happened to them, put them at ease and tell them it’s not going to affect their chances. If they are late without good reason, make a mental note, but don’t antagonize the candidate about this.
  2. You  should  be  prepared,  meaning  you  must  read  the  Resume/CV  and  all comments/evaluations/scorecards about the candidate at a minimum. Sometimes it’s useful to have a quick chat with the recruiter or whoever has been evaluating the candidate before you.
  3. You should be able to describe what the role is about in a few sentences, more on this further down.
  4. You should demonstrate your preparation by not asking candidates about things that have already been addressed, or you should explain that you are asking a clarifying question when you do. E.g. “I know you discussed the reasons you are  looking for a job with X, I’d love to hear more about your objective to be in a  more X-facing role.
  5. You should be polite and show appreciation for the candidate as a person and as a professional regardless of their suitability for the job in question. It’s a good idea to congratulate the candidate for their education and career so far and thank them for considering working with us.
  6. The candidate is here to discuss a job opportunity. It’s fine, and often a good idea, to make a bit of small talk or pick up a tangent in the conversation. But make sure that most of the discussion is about the role in question.
  7. Pay attention to the conversation and be engaged. You should look at the screen all of the time in case of an online interview but make sure you aren’t always typing or taking notes. You can do this after the interview.

Prepare for a substantial discussion

It’s a good idea to have a few specific questions you want to ask. What are the main things you want to learn about the candidate? It is often a good idea to tell the candidate from the beginning that you’re hoping to learn more about X, Y and Z in this interview.

Hiring guide 2

Here are a few areas that are often explored in interviews and some ideas on how to think about them:

1. Ice breakers

A useful question that shows respect and opens up the conversation like if we have been prompt and informative in the process so far. Or ask them what they thought about the assignment. If the interview is onsite offer to show them around the office if they wish so they can see where they would be sitting and what amenities we offer.

2. Describe the role and the company

It’s good to establish early on that the interview is a two-way street and it’s your job to answer any questions the candidate has. Offer to describe the role if the candidate wants to hear it again from you. You should be able to explain what the company is about, what this team does for the company and what the role is expected to do.

The candidate needs to know what the main duties are, who they’ll be working with, who they report to, why the team’s role is important/interesting and what success looks like.

[Here, you can include an example of a dialogue that the Hiring Manager can ideally use to explain your product or service in a more engaging manner and put the candidate in the employee’s shoes.] 

You should be prepared to answer specific questions about the job and the company, about the team’s remote work status – always give a straight answer to the best of your knowledge. If you don’t know how to answer a question you can always say that you’ll get back to them via email or that this is a discussion they can have at the next interview.

Make sure you note these questions down so they can be followed up on.

3. Understanding the nature of the candidate’s most relevant work experience

This does not mean walking through the CV together. Simply asking them to describe their current company and the scope of their role tells you a lot about their ability to make sense of what they do. Asking them what they don’t do is also important. 

For example, a product manager does different things in different organizations. By asking them questions like “who develops the pricing?” or “who provides product explainers to marketing?” you can determine whether this is a technical or commercial type of product manager. 

Similarly, for managerial positions, you can find out whether a person is hands-on or not. Asking who decides or approves this or that can tell you whether their “director” role is really what it sounds or merely the result of title inflation

4. Exploring specific skills

You should ask about their familiarity with specific tasks or methodologies relevant to the role. You can start by asking things like “are you familiar with Monte Carlo simulations?” and then dive deeper asking if they have used it, asking to describe a problem they used it for, what it’s good for, or what its limitations are, etc. 

Sometimes this sort of discussion can start from something about the assignment – so you have a common example to work with. You want to understand what the candidate knows, but also how they think and hopefully open up a discussion that reveals their level of expertise about a few topics that matter to you.

Sometimes, the same goal can be accomplished by presenting a hypothetical (but realistic) problem and asking the candidate to think how they would tackle it.

How would you deal with a customer who’s upset about X? What would we need to do to upgrade our security infrastructure? How would you measure the quality of our onboarding process? How would you decide how to prioritize these two projects?

5. Understanding what they are like

Instead of the dreadful “tell me about your weaknesses”, you can have a meaningful discussion about the things they like more or less about the job. Why do they like or dislike X? 

If the candidate takes the job what would help them be successful? What should you avoid as a manager with them? This type of questioning is often more productive than lists of strengths and weaknesses.

Sometimes it’s more interesting to understand if the candidate has good knowledge of themselves. People who know their strengths and weaknesses can show others how to work best with them.

6. Understanding how they work with others

This is perhaps the hardest area to explore in an interview. An indirect approach is usually easier here. Who is someone they enjoyed working with in the past and why? Who is someone they found difficult to work with and why? Can they explain an argument/conflict they had and fairly represent the other side’s argument? If this is a leadership/managerial position, what kind of team would they build? What would they look out for in people?

7. Getting problems and objections out in the open

Chances are that you have some potential objections or issues about any candidate at this point. That’s really your last chance to address them. If you can’t think of a better  way, you can ask point-blank. E.g. “You seem to be a good fit in many ways but I have a small concern that you have no experience in a technology company. How do you think this will affect you?”

The recruiting process reveals a lot about a candidate and almost everyone will have some weak/questionable aspects.

Make sure you address them and get to the bottom of them – otherwise you won’t be able to make a fair decision.

8. Management role questions

For leadership positions – especially people with a long experience in managerial roles – there are a few topics that will reveal a lot and can easily start a good discussion: how  they would organize their team, how they would hire people, how they decide to let go of people, what was great about their best people, what they disliked about the ones who didn’t work out, etc. 

Ideally, you want to get into a discussion about a difficult situation and see if they can articulate how they thought about a problem, how they thought about the people involved, their motivations, their skills and possible solutions and their implications. People who can’t sound interesting or thoughtful in a discussion like this one are probably managers in title only.

9. Compensation

This is usually dealt with by the Recruiting team in their screening call or Video Interview. Unless told otherwise by the Recruiting team or your manager, don’t ask about compensation. 

It’s actually illegal in some jurisdictions, so it’s not just our preference but a legal issue. If asked, it’s OK to say that it’s not your role to discuss or negotiate salaries but the Recruiter will be happy to answer any questions they have.

10. Encourage the candidate to ask questions

Their questions often reveal as much as yours. Plus, it’s your duty to make sure that the candidate is making an informed decision. Answer questions truthfully and directly, to  the best of your knowledge. 

If unsure, say so and offer to get back to them via email or defer to your Manager or the Recruiter.

Hiring guide 3

Here are a few common topics that candidates ask about and how to address them:

1. Questions about life at the company, office culture, etc.

Usually, the candidate will want to know what it’s like to work here. Tell them what it’s been like for you or for others in the role the candidate has applied for. Maybe you don’t know everything about the company but you know your own experience and it’s probably close to what they would experience here. Don’t take anything for granted. 

[You can mention here benefits and amenities of your company.]

You want to sell the role to the candidate but also don’t sugarcoat it. If they are bothered by something, it’s better if they know about it before accepting the job. 

For example, you can say things like, “People are friendly and helpful and there’s hardly any politics in the workplace – it’s very meritocratic” but also things like, “This is a very ambitious company with smart competitors so everyone is expected to be performing at the top of their profession to advance their career here – it is not an easy job”.

2. Questions about funding, financing, revenues, investors, etc.

[Customize this text according to your company funding and investors.]

There’s a public record for funding and it’s fair to say that we are backed by venture capital firms [if this is the case]. 

You should decline to share revenue or other financial metrics. Tell the candidate that your department leader is a better person to tackle those questions in the next interview.

3. Questions about career development

You can tell candidates that the company has a systematic approach to track and encourage career development. You can say a few things about the internal grades system and how performance reviews work. You probably have examples of people in the same job or team that got promoted or moved to a different role and those are often the best way to show a candidate what’s possible.

4. Questions about compensation and benefits

For compensation, it’s best to defer to the Recruiting team.

[For benefits such as healthcare, maternity leave, etc., you may have documents that can also be shared in the first email to the candidate. These documents may have been discussed with the recruiter and may also be available on your career site.]

5. Questions about the way we work

The smartest candidates will have a few specific questions about the tools and technologies we use, the processes we have, how responsibilities are allocated, how decisions are made, etc. This is the area that you know best, so here’s your chance to demonstrate your knowledge. 

We probably have some weaknesses too, things we want to improve or hope to do in the future. Talking about them in a thoughtful manner shows that we are not a stagnant organization so don’t be afraid to touch this discussion.

6. Family and work-life balance questions

Some candidates are concerned about how a job can interfere with their family obligations. If the job requires shift work make sure you clarify what it’s like and how much.

Remember, it’s OK to say you don’t know something, or “I can’t speak for the company about this, but here’s how I understand it”. Good candidates appreciate honest and forthcoming interviewers. 

Things to avoid

Interviews are sensitive. You’re in front of a stranger and you are both trying to make an important decision, so you each want to learn more about the other. But there’s an asymmetry of power. Even if we don’t see it that way, many people will see you as the gatekeeper for a job that may be very important to them.

They feel obliged to go where you want to go and act as if it’s totally OK, even if it makes them uncomfortable. 

It is your responsibility to stay within the boundaries of acceptable conversation. Here are a few common mistakes and topics to avoid:

1. Discussions about other people or previous employers

It’s OK to discuss what they didn’t like about their previous job or why they were let go. Some candidates will badmouth employers or trash talk this or that. Don’t participate in it and gently bring back the conversation to what’s strictly professional.

For example, if  they lost faith in the success of their current employer, that’s something useful to know and it may suggest that this is something important to them.

If they want to go on for 20 minutes about why their boss was a terrible person to work with, we don’t want to hear this and it doesn’t make the candidate look very good either.

2. Personal matters

This is not the time to discuss their family, health or other personal matters. If it’s offered by the candidate and relevant to their resume/CV, it’s OK. E.g. “I quit my job a year ago to look after my baby and now I want to go back to work” or “My wife is a doctor who works 80-hour weeks so I need a job that allows me to pick up my children from school in the evenings”. 

A simple rule of thumb here is if you wouldn’t talk about something in a professional meeting with people you don’t know (e.g. a customer) then you probably shouldn’t do it in an interview either.

3. Politics, religion and any controversial non-work topic.

These have no place in interviews.

4. Too casual

The meeting should focus on professional matters and be conducted in the same manner as any other professional meeting with strangers. It’s OK to spend some time building rapport, talking about some common interests or making small talk but remember that this is not a social occasion and the candidate expects you to discuss substantial work-related matters. 

Personable and confident people may appear pleased to have casual conversation and both of you may be enjoying this, but it’s your job to make this a discussion about the role in question.

5. Arguments in general

If you do enough interviews you’ll get to meet someone who’s rude, late, aggressive, trash talking this or that, etc. Don’t let them drag you into an argument, don’t be judgemental, always stay polite and steer the conversation on topic even if they infuriate you and you are 100% right. 

If we don’t like someone we don’t have to hire them but we must behave professionally even if they don’t.

Hiring guide 4

Evaluation

Now you need to write down your opinion about the candidate. Here are a few tips on writing evaluations:

  1. Use a scorecard. This way the entire hiring team knows what has been covered in the previous step.
  2. Your role is to form an opinion, not just to write a transcript of what happened in the interview. Use notes and facts from the interview to document your opinion, don’t just list them.
  3. Your opinion should have a specific bearing on things we care about: Can the candidate do the job? Do they bring skills we don’t have? Will we learn something from the candidate? Are they missing skills you wish they had? Will they work well with our team? Will they function well in our processes and style of work? Will they be happy with the job?
  4. Use facts from the CV and the interview to support your opinion. Past achievements demonstrate skills, intelligence or work ethic. Specific statements in the interview suggest motivations or interests. Personality and demeanor suggest how the candidate would fit in a team.
  5. There’s always room for “gut” or undocumented reactions. If you really liked or disliked someone you should mention it in the evaluation. But do take the effort to inquire why. E.g. “I had a hard time making good conversation because the candidate was dominating air time and interrupting all the time – it will be tough to deal with customers without better conversational skills.” Don’t just say, “I didn’t like him.”
  6. Write the evaluation right after the interview. A Pro Tip: block 15 minutes after each interview for overruns or completing your scorecard right away. A day later you will forget important points and you’ll only remember your impressions not the facts. Also, if you see other candidates in-between the interview and the evaluation then it becomes a comparison game. If you find yourself writing things like “John is great, but not as good as Liz” then you’re doing it wrong. We’ll get to do this thinking later when we have an individual evaluation for everyone. 

Also, people tend to like people who are similar to them. We tend to be biased towards someone who has the same hobby as us, or went to the same university or has the same age or in general has something similar. If we know it before an interview we eliminate the chances of liking someone regardless of the actual technical skills or interview performance.

Please avoid using subjective assumptions for candidates’ personalities or attitudes and be based on those to make a final decision. Eg: Sophia, was communicative, smiley but seems an introvert and too arrogant so, I believe she won’t fit in our culture. 

Try to give data from the interview and before using those words to back them up. So why couldn’t a non-smiley, introvert and arrogant person add value to the team? Back up your opinion in a correct way. 

Also, the term “culture fit” can lead to several misconceptions. A lack of diversity is the biggest drawback of hiring for cultural fit. If like-minded people are hiring folks who are similar to them, it’s not likely the organization is diversifying its workforce. We prefer to use the term “culture add” instead.

A culture add is someone who brings diverse experiences, perspectives, and ideas to the workplace. A culture add is someone who enhances the company culture, a missing piece that changes the picture. A culture add models desired behaviors and values while empowering growth.

Experienced interviewers know what they want to learn about a candidate before the interview and they make sure they use the interview to provide them with the facts they need to write a comprehensive evaluation. Thinking about the evaluation before the interview is the best way to figure out what you want to discuss in the interview itself.

Step 6: The executive interview

This is the last interview of the process. The department Head will make the final call for the candidate. If you’ve done a good job selecting and evaluating candidates, the executive interviewer should know what areas are unclear or potentially problematic so they can focus more of their attention there and make a decision.

Step 7: Reference calls

The reference call is done by the Recruiter to two cases. The first is for roles that are [grade X] and above. The second is to anyone for whom we have slight doubts personality wise.

  1. We only make reference calls for people we intend to hire as a last step before the offer letter. A reference call reveals that the candidate is looking for a job to a third person so we should never do this earlier in the process. The guiding principle here is that you should be prepared to make an offer tomorrow if the reference turns out positive.
  2. Ask the candidate to provide contact information for their suggested references. Make a note of the candidate’s relationship to their reference. Were they reporting to this person? Were they peers? Is it some other senior member of their previous organization?
  3. References will rarely be negative about the candidate. The way to get to the truth is by asking indirect but specific questions. Instead of “which are the candidate’s weaknesses”, ask “how can I get the most about this person?”, “how do you advise me to manage this person?” or “what should I know or avoid?”. This line of questioning is usually more revealing.
  4. Sometimes the best references are ones the candidate didn’t offer. If you know someone you trust who knows the candidate this is the best way to learn about them. There is nothing unethical about back-references if done correctly. As with normal references we only do them at the end of the process when we know we want to hire that person. We don’t do back-references with the candidate’s current employer under any circumstances. We do them only with people we know and trust to be discreet. The general principle here is that we don’t want to reveal the fact that the candidate is looking for a job to anyone we can’t trust to keep it confidential.

Step 8: The Offer Letter

[Customize this to meet the standards and flow of approvals of your organization]

When the Hiring Team agrees on the ideal candidate and decides to move on to an offer, the following steps should be followed.

The VP mails to the Recruiter and SVP or C-level Executive the offer details, which include:

  1. Candidate Name:
  2. Position title:
  3. Grade:
  4. Salary:
  5. Bonus:
  6. Starting Date:
  7. Team:
  8. Reports to:

Process

  1. The SVP or C-level Executive approves by replying back.
  2. The Recruiter prepares the approved offer letter and shares it with their manager for final approval.
  3. The Recruiter sends the email with the offer letter to the candidate while on phone with them and cc’s the Hiring Manager/VP.

As soon as the candidate accepts then HR takes over for the pre-boarding process.

Happy Hiring!

The post Hiring guide template: guidelines for hiring managers appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Best construction job boards for employers https://resources.workable.com/tutorial/construction-job-boards Mon, 05 Aug 2019 09:30:32 +0000 https://resources.workable.com/?p=33068 If you’re hiring construction workers, you might find yourself struggling to attract talented people – at least compared to some years ago. Studies show that it’s not you; it’s the labor market. In the US, the unemployment rate in the construction industry dropped from 4.7% in June 2018 to 4% in June 2019. Month over […]

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If you’re hiring construction workers, you might find yourself struggling to attract talented people – at least compared to some years ago. Studies show that it’s not you; it’s the labor market.

In the US, the unemployment rate in the construction industry dropped from 4.7% in June 2018 to 4% in June 2019. Month over month, employment has been trending up. Meanwhile, a report from the European Commission predicts that, by 2030, construction job boards will become busier because new jobs will be created as a result of the transition to a carbon-neutral economy. This is great news, but, with the overall unemployment rate at historically low levels, construction recruiters and companies will have to try out new hiring methods and look for new candidate sources.

It all starts with targeting the right people. And to do so, you need to go where they are. For construction jobs, this means using specialized job boards – instead of generic sites – so that your job ads stand out to people who’re interested in the field. Here are 10 of the best construction job sites along with valuable information that’ll help you attract the right candidates.

Niche construction job boards

Disclaimer: The prices listed below refer to job boards’ pricing packages as of August 2019. Each site may change their pricing at any point, so before you decide where to post your job ads, make sure to check the sites for updates. 

1. Canadian Construction Jobs

If you’re hiring construction workers in Canada, this is the place to go. For $99, you can post one job while for $185 you can post two jobs. Your job ads will be live for 30 days. Alternatively, you can pay $210 to advertise three jobs for 90 days.

2. CareerCast

This site has a section dedicated to construction jobs. Candidates who’re looking for a construction job, apart from browsing open roles, can also build their resume and read industry news. For employers, plans begin from $199, plus there’s an option to buy a diversity package that promotes open roles on job sites specifically for women, people with disabilities and other underrepresented groups.

Construction job boards – CareerCast Diversity posting
Screenshot via CareerCast

3. Careers in Construction

This is a UK-based construction job board with 329,265 registered job seekers. A single ad for 28 days costs £625. There are other options, too, that’ll give your job ads greater exposure among candidates. Prices range between £750 and £1,000.

Construction job boards – Careers in Construction premium posting
One of the premium postings offered by Careers in Construction

4. Construction Equipment Jobs

A US job board dedicated to construction and heavy equipment jobs. You can pay $149.99 to post one job ad for two months and there are other options including a yearly unlimited job postings package for $1,599. Also, there’s custom advertising available to highlight your company and the job categories of your choice.

5. Construction Job Board UK

If you google “Construction job board” or “Construction jobs”, this site is among the top results. So, it’s worth giving it a try if you’re hiring in the UK. Prices range between £249/month for a single job ad and £596/month for 5 ads. Plus, your open role will be advertised in several construction job boards that belong to the same network:

Construction job boards – Construction Job Board UK targeted advertising
Screenshot via Construction Job Board UK

6. Construction Jobs

This US-based job board gives you the option to publish your construction job ads for 30 days by paying $249/job. However, if you purchase more than one job slots, you get a discount. The site also gives you access to a candidate database so that you can search for qualified people who haven’t applied for your jobs yet.

Construction job boards – Construction Jobs discount packages
Discount packages from Construction Jobs

7. General Construction Jobs

This site belongs to the same network as the aforementioned Construction Equipment Jobs and Fire & Security Jobs. The pricing scheme is a bit different, though; here, you can buy one job for $199.99/month and get access to the resume database. For $833.33, you get unlimited postings for one year, plus access to the resume database and the option to be featured on the site.

8. iHireConstruction

A popular construction site (you might not be able to access it if you’re located outside US) with lots of testimonials from happy customers. Job seekers can find career advice, while recruiters can advertise 1 job for $265/month or 3 jobs for $375/month. You can also pay $665/month for 1 job and access to the resume database.

Construction job boards – iHireConstruction testimonials
Testimonials via iHireConstruction

9. RoadTechs

This is a veteran-owned small business that separates jobs into targeted job boards, e.g. manufacturing, alternative energy, petro-chem and general construction. You can pick the job board that’s most closely related to your business and advertise one job for 28 days at the price of $200. There are also 3-month and annual plans. For an additional fee (depending on your plan, it could be from $300 to $495/year for 5 accounts), you get access to a candidate database and will be notified when job seekers express their availability.

10. Rigzone

This is a job board specifically for Oil & Gas positions all over the world. According to the site, there are 690,000 unique visitors per month. You can choose between two different plans ($550/month for 1 job or $990/month for two jobs and access to candidate profiles) or ask for a custom solution that fits your hiring needs.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

Where else can I advertise construction jobs?

Besides niche construction job boards, you can always try the popular job sites like Indeed and Monster that attract lots of candidates. When writing your job description, make sure to use targeted keywords, particularly in the title, so that job seekers will immediately know what the role is about.

If you have construction sites outside of metropolitan hubs or international projects, consider job boards and social media groups that advertise to people who might want to relocate, e.g. Expat Network and Xpat Jobs.

You can also advertise your open jobs on local newspapers and sites to attract people who are looking for job opportunities specifically in that area. In any case, it’s good to track and measure how many qualified candidates you get from each source to allocate your hiring budget effectively.

For more ideas on where to post your job ads, check our ultimate list of job boards and the top free job posting sites. If you need inspiration when writing your job ads, have a look at our Construction job description templates.

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Juneteenth: 5 ways employers can recognize the holiday https://resources.workable.com/tutorial/juneteenth-recognize-holiday Mon, 12 Jun 2023 14:10:47 +0000 https://resources.workable.com/?p=80432 On June 17, 2021, U.S. President Biden signed legislation officially recognizing June 19 — or Juneteenth — as a U.S. federal holiday. According to Biden, “by making Juneteenth a federal holiday, all Americans can feel the power of this day and learn from our history — and celebrate progress and grapple with the distance we’ve […]

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On June 17, 2021, U.S. President Biden signed legislation officially recognizing June 19 — or Juneteenth — as a U.S. federal holiday. According to Biden, “by making Juneteenth a federal holiday, all Americans can feel the power of this day and learn from our history — and celebrate progress and grapple with the distance we’ve come and the distance we have to travel.”

Which bears the question: how do businesses recognize Juneteenth in a way that shows substantive support both now and in the future? And more importantly – it’s not just for the actual holiday itelf. Consider this a primer on how to ensure a truly inclusive working environment throughout the year and to recognize the day going forward.

Let’s start from the beginning:

What is Juneteenth?

A portmanteau of the words “June” and “Nineteenth”, Juneteenth commemorates June 19, 1865, when Union General Gordon Granger arrived in Galveston, Texas to announce the abolishment of slavery in the state under President Lincoln’s Emancipation Proclamation.

Also called Jubilee Day, Black Independence Day and Emancipation Day, Juneteenth is regularly celebrated across the United States but until Biden’s announcement was only a paid holiday in eight states including Massachusetts, New York, and Washington.

Five ways for employers to offer substantive support

While it’s important for employers to recognize this federal holiday, it’s also critical to strike the right tone considering the day’s historical significance and gravitas. Striking the right balance between celebratory and serious is essential.

With that in mind, here are five ways for employers to effectively show their support:

1. Offer paid time off

While employers aren’t obligated to offer time off — or holiday premium pay if staff work on federal holidays — this is the gold standard of support. If this isn’t logistically possible given the short time between the presidential announcement and the holiday itself, consider adding an extra day’s paid leave to staff accounts for them to use later this year, and subsequently recognizing Juneteenth as a paid holiday every year thereafter.

This is the approach taken by Workable. According to a recent email from CEO Nikos Moraitakis to US-based employees, “Workable will honor Juneteenth in 2021 by adding 1 bonus day to employee time-off balances. Going forward, Juneteenth will be observed following the federal holiday calendar.”

Build inclusive hiring practices

Creating a safe and equitable workplace starts with hiring. That's why we've developed solutions to cultivate inclusivity and support diversity at every stage of the hiring process.

Build inclusive hiring practices

2. Create corporate events

Another way to show support for Juneteenth is by creating corporate events. These could include in-person information sessions or digital webcasts featuring guest speakers and experts who can help explain the history of Juneteenth, why it matters and how it relates to other U.S. holidays such as the Fourth of July. Here, your best bet is creating a healthy mix of fun events that celebrate the impact of Juneteenth while also paying respect to its more painful legacy.

3. Invest in worthy causes

Investment in causes such as fundraisers, charity drives or memorial races can also highlight the impact of Juneteenth and help corporate team-building efforts. If your company takes this approach, two components are critical: Finding the right cause and ensuring staff buy-in.

Before spending on any support effort, do your research so you understand the backstory of the event, are confident in where donations are going, and are clear about the expectations. Once you find the right cause, encourage staff participation by making it a full-day event during the regular work week that’s focused on both social recognition and socializing, rather than asking staff to show up on their own time.

4. Connect with black-owned businesses

Money talks. And with a host of black-owned businesses operating in every state and city across the United States, companies can show their support for Juneteenth by supporting black businesses owners that are instrumental in their communities.

While it doesn’t matter what product or service your company chooses to support, it does matter that this is an ongoing relationship — if you’re only supporting these businesses in June, expect some backlash.

5. Share staff stories

You can also recognize the federal holiday by highlighting the stories of your own employees and what Juneteenth means to them. Sharing these stories (with permission) across both internal networks and external social media accounts can serve to showcase your support — but must be done with caution. While posting on social media is quick, easy and offers substantive reach, this approach will appear self-serving unless it’s paired with more substantive support efforts.

Ready to show your support for Juneteenth? Just remember the three Rs — relevant, responsible and respectful — and you’re on the right track to highlight this federal holiday.

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How to post a job on CareerBuilder https://resources.workable.com/tutorial/careerbuilder-post-a-job Wed, 07 Jul 2021 15:56:47 +0000 https://resources.workable.com/?p=80613 Here’s what we’ll cover: What is CareerBuilder? How much does it cost to post a job on CareerBuilder? CareerBuilder job posting reviews How to post your job on CareerBuilder Posting to CareerBuilder using Workable Frequently asked questions about CareerBuilder What is CareerBuilder? CareerBuilder is a website devoted to connecting candidates with their perfect job. For […]

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Here’s what we’ll cover:

What is CareerBuilder?

CareerBuilder is a website devoted to connecting candidates with their perfect job. For job seekers, CareerBuilder offers access to one of the largest job boards online, as well as visibility to recruiters looking for new talent. The site is also home to a number of useful resources for job applicants, such as a salary comparison tool and other reference materials. For recruiters and companies, CareerBuilder is a source of millions of qualified candidates actively seeking employment.

How much does it cost to post a job on CareerBuilder?

CareerBuilders job posting pricing is available on a number of different payment plans. You can pay per job, which is the priciest option. Your first job will cost you $375; each additional job will be $250. If you’re posting more jobs or want a more affordable plan, CareerBuilders also offers monthly and annual plans that are more cost effective.

CareerBuilder job posting reviews

As is true with any large job board, candidates and recruiters have mixed opinions. Here are some of the advantages and disadvantages of using CareerBuilders to post a job or find a job.

On the positive side, reviewers say that CareerBuilders has lots of active jobs posted on the site. Some share that they’ve successfully found a job on the site, or that it is useful for helping them find qualified candidates.

On the flip side, some reviewers take issue with the way their personal contact information and data is treated once they share it with the site. Some candidates received spam emails or phone calls. As is the case with many other job boards, reviewers say that a portion of the jobs on the website are fake.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

How to post your job on CareerBuilder

Navigate to their For Employers section

Once you click on For Employers in the upper right, go to Post a Job. This will take you to a page that lays out the details of their pricing and terms.

Choose a pricing plan

Though they do offer a free demo, CareerBuilder does not have a free trial for employers. In order to post your job, you’ll have to choose a pricing plan. Prices range from cost per job listing to a monthly or annual fee. Once you pay, you’ll have access to empty job listings for you to fill out and post.

Post your job

Fill out all the applicable information and submit your job. Now you’re ready to receive applications from qualified candidates!

Posting to CareerBuilder using Workable

If you are a recruiter or HR team member looking to post jobs across many different job boards, the prospect of going through and posting on each one individually is overwhelming. With Workable, you can save your time and energy by using our seamless CareerBuilders integration.

Workable can post your job simultaneously across up to 200 of the major job boards with no hassle. Once you start receiving responses to your job listing, Workable can sort and prioritize your candidates, freeing up valuable time for what really matters.

Now that you have the information you need, you’re ready to post your job on CareerBuilder and get hiring! If you’d like to learn more about how you can simplify your hiring process with Workable, click here.

Want to know more about posting jobs? Take a deep dive with our Ultimate Guide to Job Posting.

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How to post a job on Snagajob https://resources.workable.com/tutorial/post-a-job-on-snagajob Mon, 18 Jul 2016 14:19:44 +0000 https://resources.workable.com/?p=5428 Snagajob is an international job board covering industries including hospitality, retail, healthcare and more. Advertising vacancies for customers like Burger King, Michaels and Dunkin Donuts, Snagajob connects workers with hourly jobs. With over 60 million registered job seekers the average candidate age is between 16-30, and jobseekers here have an average of 3 years experience. […]

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Snagajob is an international job board covering industries including hospitality, retail, healthcare and more. Advertising vacancies for customers like Burger King, Michaels and Dunkin Donuts, Snagajob connects workers with hourly jobs. With over 60 million registered job seekers the average candidate age is between 16-30, and jobseekers here have an average of 3 years experience.

Snagajob makes it easy for companies to source and attract candidates. It uses personality tests to identify each candidate’s own strengths and weaknesses, and multiple ways for applicants to search by job type and location. Catering to the millennial market, the Snagajob site and application process is entirely mobile friendly.

When you post a job on Snagajob

The word gets out immediately:

  • active job seekers in your zip code will receive an alert
  • the job will appear in relevant search results on Snagajob.com and the Snagajob mobile app
  • the job will be emailed to local job seekers in the Daily Job Alert email
  • you’ll receive a short url to share on social media

Snagajob also gives you the option to perform a more proactive candidate search. Based on the job title, Snagajob will match you with local job seekers qualified for your position. You can view the profiles and approach potential candidates to invite them to apply.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

How much does it cost to post a job on Snagajob?

Snagajob offer three plans from $89-$249 a month:

Starter: the starter plan offers a job posting on Snagajob for one month. The job will also be sent directly to potential candidates in a targeted email blast. Also included are the option for candidates to ‘1-click apply’ (pulling in their Snagajob profile details into their application) and tools to sort and filter the applications you receive.

Starter Plus: the plus plan offers all the benefits of the starter plan, but includes visual personality assessment tools—which Snagajob claim to be more reliable than the Myers Briggs test.

Growing plan: the premium plan, this offers three active job postings for one month. You’ll also be featured in the targeted email blast, get the visual personality assessments and some basic applicant tracking tools to help manage the applications as they arrive.

How to post a job on Snagajob

Posting on Snagajob is simple:

  • Select ‘Post a job’ from the top right of Snagajob’s homepage.

image01

  • Review the available plans and choose the one that best matches your needs.

image06

  • Enter your personal details to open your account.

image03

  • The page that follows forms the bulk of the job post. Include the job title, salary and location and a description of the job itself. As you enter the information on this page, you’ll see the live preview update in the right hand column. For help with writing job descriptions, try the Job Description Library, a collection of job description templates ready to copy and paste.
  • When the job description and details are complete, enter your billing information and select ‘Checkout’ at the bottom of the page to post your job to Snagajob.

image04

RelatedWhat’s the best day to advertise job openings?

Managing applications from Snagajob

As part of the job posting package, Snagajob provides basic tools to help manage candidate applications. You’ll be able to sort, filter and review candidates to create a list of prospects for interview. This is available via the desktop or mobile application.

In order to maximise your reach for every job, you might consider advertising your job in multiple locations. To do this, you’ll need to keep on top of applications arriving in multiple different places; from your own email inbox to the tools provided by additional job boards.

It’s at times like this that an Applicant Tracking System (ATS) can help. This is recruiting software, used by teams to help streamline and centralize their recruiting; instead of individual applications arriving from in multiple places, recruiting software automatically gathers applications into a searchable candidate database. Every candidate can be screened via a candidate profile and other members of your team can collaborate in the process, adding comments and feedback.

In short, recruiting software is used to:

Using Snagajob with Workable

If you’re using Workable to review candidates from Snagajob, you can still gather your candidates in your Workable pipeline for review. Once you’ve used Workable to post the job to your chosen free job sites or bought any additional premium posts, you’ll see the job shortlink on the Your network steps:

advertise a job using the job shotlink

Simply copy and paste this into the ‘Additional Information’ window when you’re setting up your job ad on Snagajob:

image02

Find out more about the Workable free trial, or sign up and get started now.

More resources for posting jobs:

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Best executive job sites https://resources.workable.com/tutorial/best-executive-job-sites Tue, 17 Sep 2019 19:48:09 +0000 https://resources.workable.com/?p=33459 “CEO needed. Previous experience building a social media platform in a dorm is a plus.” Now there’s a job ad you don’t often see on job boards. But this doesn’t mean that job boards aren’t effective when it comes to hiring C-suite executives; as long as you know which job sites to pick and how […]

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CEO needed. Previous experience building a social media platform in a dorm is a plus.

Now there’s a job ad you don’t often see on job boards. But this doesn’t mean that job boards aren’t effective when it comes to hiring C-suite executives; as long as you know which job sites to pick and how to craft your job ad with the right requirements.

Here’s a list of the 10 best executive job sites where you can advertise your C-level open roles:

Disclaimer: The prices listed below refer to executive job boards’ pricing packages as of August 2019. Each site may change their pricing at any point, so before you decide where to post your job ads, make sure to check the sites for any updates to pricing.

1. AllExecutiveJobs

If you’re hiring senior-level professionals in the UK or elsewhere in Europe, this executive job board is worth checking out. You can post executive jobs for free simply by registering on the site. The site also offers paid advertising options, access to a resume database and premium services to help you maximize your outreach to top talent.

2. Exec-appointments.com

Partner of the popular publication site, Financial Times, this job board offers various pricing packages for your job ads. You can buy a simple job posting for £500 (your ad will be live for 2 weeks) or choose a plan that will allow you to advertise multiple open roles at a discount.

Best executive job sites | exec-appointments.com
Screenshot via Exec-appointments.com

3. ExecThread

This site helps candidates in their executive job search as they can browse open positions from director level and above. You can post your job ads for free, but if you prefer not to disclose your company details, you can choose between two performance-based advertising plans:

Best executive job sites | ExecThread
Screenshot via ExecThread

4. ExecuNet

This is among the best executive job search sites: candidates can benefit from various services, such as career coaching, resume writing and interview preparation, while also reading useful career tips and market trends. Employers can choose the plan that best fits their hiring needs – whether they want to simply advertise their open roles or get access to the candidate database, too.

Best executive job sites | ExecuNet

Here’s a breakdown of the candidates you’ll find on the site by seniority level and industry:

Executive candidates by level | ExecuNet

Executive candidates by industry | ExecuNet
Screenshots via ExecuNet

Looking for more candidate sources? Book a demo now to learn how Workable can help you attract executive-level candidates and reduce your overall time to hire. 

5. Executives On The Web

For £250 (+ VAT), you can post one job ad for a month in this UK-based executive job site. Alternatively, you can pay £500 (+ VAT) for a featured job ad. There are also pricing packages that give you access to the site’s candidate base.

Best executive job sites | Executives On The Web
Screenshot via Executives On The Web

6. Experteer

This is the US branch of Experteer, but there are local executive job boards for other countries, too, including France, Germany, Spain and Italy. The site offers hiring solutions for both headhunters and companies. Those include direct search of senior-level candidates through the website’s database, advertising of open roles though postings and email and access to benchmark data.

7. HeadHunter.com

This is a division of the popular job site CareerBuilder. Candidates can browse executive-level job opportunities, post their resume, and set automated job alerts. Employers can advertise their open roles for manager, director, VP, and other executive positions across the US.

8. Telegraph

The online version of the British newspaper The Daily Telegraph has a section dedicated to job opportunities. This is a good place to advertise your open roles and attract senior-level candidates. Here are the pricing packages offered by the site:

Best executive job sites | Telegraph
Screenshot via the Telegraph

9. LinkedIn

This site needs no introduction; it’s the place to be when you’re looking to advertise your jobs and when you want to proactively source candidates. This is particularly helpful when it comes to C-level professionals because they don’t always want to openly express they’re looking for new job opportunities. Your conversations with candidates can remain confidential through LinkedIn by targeting members with specific skill sets and experience, instead of relying only on posting public job ads. You can also grow your network and reach out directly to people who meet your hiring criteria.

10. LucasGroup

This site can connect you with executive-level candidates from various areas of expertise, such as accounting and finance, HR, IT, legal, manufacturing, marketing and sales. There’s also an option to reach out to ex-military candidates seeking a transition into civilian employment.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

Mix your sources

Beyond those niche executive job sites, it’s always useful to combine different candidate sources. For example, you can post your job ads on large, well-known job boards, such as Indeed, Monster and Glassdoor, and make sure to clarify the seniority of the role to attract the right candidates. Also, don’t forget to leverage your networks; great executive candidates often come from referrals.

Now that you’ve got an idea of how to find executives and which are the best executive job sites, it’s time to start writing your job ads. To help you out, we compiled a list of C-suite job description templates that you can customize to your needs:

Other useful resources:

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How to post jobs on Facebook https://resources.workable.com/tutorial/how-to-post-a-job-on-facebook Thu, 03 Mar 2016 14:46:28 +0000 https://blog.workable.com/?p=1974 Facebook isn’t just the most wildly successful social network online, it’s also a place to post your jobs and find qualified candidates. So many of us spend so much of our time on Facebook (40 minutes a day among US users) that it’s a natural place to let people know that you’re hiring. When you make a public […]

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Facebook isn’t just the most wildly successful social network online, it’s also a place to post your jobs and find qualified candidates. So many of us spend so much of our time on Facebook (40 minutes a day among US users) that it’s a natural place to let people know that you’re hiring.

When you make a public post it can be seen by anyone. It also dominates all other channels in terms of sharing activity. Posting jobs on Facebook makes it easy for your employees and supporters to share jobs from your page, and boost your Facebook hiring efforts with a bit of a viral ripple.

There’s more to sourcing and attracting candidates on social media than just slapping a link on your page and moving on. Here’s how to post a job on Facebook and how to make sure that the right people see it and share it.

What makes an engaging job post on Facebook?

Attract more job candidates with an engaging Facebook job posting.
Image via Brave People.

Here’s our advice on how to make your job posting on Facebook more attractive.

Use:

  • A nice length. Although there’s no ideal length for a Facebook post, keep in mind that more than half of all Facebook sharing happens on a mobile device, such as a smartphone. Write for the reader who is skimming posts. Make sure that your first four words grab your readers’ attention, otherwise they might simply scroll down.
  • Images. Facebook posts with images have twice the engagement of posts without images. Use images that show candidates why they would want to work for you. Gorgeous offices, fun coworkers, and unique perks are all good bets. The thumbnail image in shared links is okay, but it’s better to upload one or more full-sized images.
  • Other visual aids. Instead of an image, you can post a GIF by pasting the link into the status update, or upload a video. Videos play automatically on Facebook, which makes them stand out in people’s news feeds.
Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

Use paid Facebook advertising to attract more job candidates

If you’re looking for qualified candidates in a hurry, try a sponsored post on Facebook. You can turn any Facebook post into a sponsored post clicking the “Boost Post” button. Here’s what boosting a post looks like on Workable’s Facebook:

How to post a job on Facebook: Boost Post
Image via Workable

Once you’ve done that, use Facebook’s targeting options to zero in on the right candidate for your job. Useful targeting options include: location, current workplace, education level and “liked” pages.

With sponsored Facebook job postings, you can grab the attention of highly-targeted candidates. The cost to boost a post on Facebook varies, depending on how many people you want to reach. If you set a budget, Facebook determines how many people you can reach with your post, depending on the targeting options you’ve chosen.

RelatedHow to write the best job description ever

How do you advertise jobs on Facebook?

You can go beyond your Facebook business page and explore more options for posting a job on Facebook:

  • Your personal account timeline. The job ad will appear on your Facebook feed, so that all your friends (or a subset of your choice) will find out about your open role. Employees could also share on their own personal Facebook accounts.
  • A group. If you’re part of a professional Facebook group, or know people in a social group who might be interested in this position, share your job ad with their members.
  • Another Facebook company account. If you have a Facebook careers page to manage your social recruiting, it could be useful to share your Facebook job postings on other pages as well, like the main Facebook page of your company. This way, you can appeal to passive candidates (people who aren’t actively looking for a job but could be tempted).
  • Private message. If you think some of your contacts would be a good fit for a certain position, gauge their interest with a private message.

Want to learn more about advertising jobs on Facebook? Read our complete tutorial here.

If you’re using recruiting software like Workable, it’s easy to share jobs directly on social media, as part of the job advertising process. Workable integrates not just with free and premium job boards, but multiple social networks.

More: The best places to post your job openings

How to post jobs on Facebook

Facebook recently launched a new Jobs tab feature (in the US and Canada, for the time being, and soon expanding to more than 40 countries) to simplify the process to post jobs on Facebook and receive applications. The jobs tab on facebook feature is available on your Facebook business page and looks like this:

How to post a job on Facebook: Use the Jobs Tab on your Facebook Business page.
Image via Workable

If you have a business page, you can create your Facebook job postings by simply using the status updater tool on your page. The job posting will appear in the new tab for jobs along with your page. Facebook users who are interested in your open roles can click the “Apply now” button and send their personal information directly to you via Messenger.

If you’re using a recruiting platform like Workable, you’ll also have the option to create a free jobs tab for your company page.

Adding a Facebook Jobs Tab to your careers page is one more way for candidates to discover great jobs at your company.

The Jobs Tab free Facebook integration automatically updates a Jobs Tab on your Facebook company page with your open positions. It also automatically tracks candidates who apply through Facebook. Set it, forget it, and now you have another place to recruit candidates looking for a career with your company.

See our ready to use Facebook job post example template: ‘We’re hiring’ Facebook post template

Here’s a video with a quick recap and useful tips on how to post your jobs on Facebook:

RelatedWhat’s the best day to advertise job openings?

Why stop at Facebook? Boost your social media recruiting efforts in just one click by advertising your job for free on 15+ job and social media sites, including LinkedIn and Glassdoor. Start a free Workable trial now.

More resources for posting jobs:

Before you get started posting jobs read our free Ultimate Job Posting Guide Ebook

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Where to post jobs for free: Craigslist and beyond https://resources.workable.com/tutorial/post-jobs-free-craigslist-and-more Tue, 12 Apr 2016 20:46:38 +0000 https://resources.workable.com/?p=27415 As you begin advertising a new job, the options may seem endless. With a plethora of both free and premium sites to post your jobs, it is crucial to be purposeful with how and where you choose to promote your new job listing. When you want to post jobs for free, it can be tempting to […]

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As you begin advertising a new job, the options may seem endless. With a plethora of both free and premium sites to post your jobs, it is crucial to be purposeful with how and where you choose to promote your new job listing. When you want to post jobs for free, it can be tempting to blast your job description across the board to get in front of as many potential candidates as possible.

However, with this approach, it’s likely that you’ll start collecting dozens, if not hundreds, of irrelevant resumes that your hiring team will have to sift through – even if you are using a customized application form. By using the best options to post a job for free that are tightly targeted to your company and the type of position you’re hiring for, you can get the highest ratio of relevant applications for the lowest cost. Beyond a Craigslist free job posting, there are several free job boards that can yield the same low-cost results.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

Where to post jobs online for free:

Craigslist

Good for service workers and attracting a high volume of applicants.

Craigslist receives more than one million job listings per day, making it one of the world’s most popular job boards.

Post jobs for free on Craigslist:

In most cities, you can quickly and easily post a job to Craigslist for free. However, be aware that with great volume comes great volume: once you publish a Craigslist free job posting, anticipate emails from a high yield of unqualified candidates, recruiters, or people outside of your target location.

Tutorial: How to post jobs on Craigslist for free

Social networking sites – Facebook, Twitter

Good for attracting your company’s loyal fans.

Building your social brand can pay dividends in hiring. As you’ve likely built up a small army of loyal followers who are interested in your company and product, these are your primed audience for potential employees. If someone is already familiar with your employer brand, you’ve climbed one of the biggest hills to determine if someone is a good fit. Though other stars have to align (qualifications, location), the opportunity to make your fans into employees through recruiting on Facebook, and Twitter is deeply effective.

RelatedHow to post a job on Facebook

University and College Career Services

Good for students looking for internships, recent graduates, millennials.

Private and public universities have extensive career services departments that cater to their current students and alumni. If you’re looking to hire recent college graduates, reaching out to college can be a no-cost way to find students that match your company’s’ needs. Award-winning career websites like Princeton and Northeastern offer resources for students and employers alike. In addition to just a job board, working with the career counselors at these colleges can start to create a young talent pipeline that’s sustainable as your company grows.

State and Local Economic Development Sites

Good for special interest hires or government/nonprofit positions.

In an effort to control and boost their economies, all US states and many major US cities host job boards on their official websites. These sites span all industries and usually have dedicated sections for veterans, people with disabilities, or other special interests. States like Arizona and Colorado, among others, offer portals for employers to connect local job-seekers with employers. Using these will target people who are specifically looking for jobs in your location, and open you up to a demographic who are keyed into economic growth in your local area.

Free Job Listing Sites

In addition to the boards mentioned so far, there are a selection of online job boards that are regularly visited by active job seekers. When you publish a job, Workable automatically adds it to your Workable careers page, and schedules your job for publication on the free job boards available in your location, including:

  • Indeed Organic Listings: the world’s #1 job site, with over 180m unique visitors every month from over 50 different countries
  • LinkedIn Limited Listings: automatically advertises your job postings to LinkedIn members with profiles that would be a great match
  • Simply Hired: over 30m unique visitors each month, and each year those visitors perform over 1bn job searches
  • Glassdoor: a database of more than 8m company reviews, CEO approval ratings, salary reports, interview reviews and questions, benefits reviews, office photos and more
  • Trovit: the leading search engine for classified ads in Europe and Latin America.
  • Job Rapido: lists over 20 million jobs every month, record 35m monthly unique users, and has more than 60 million registered users 58 countries
  • Recruit.net: aggregates job listings from corporate web sites, job boards, recruitment agencies and numerous other sources, operating operate 18 localized websites
  • Job Is Job: a job search engine, we collect employment offers from scores of major boards. We carefully organise them and sieve out spam to produce our finished product – hundreds of thousands of quality job listings.
  • Monster Limited Listings: standard ads with global provider of a full array of job seeking, career management, recruitment and talent management products and services.
  • US.Jobs: part of DirectEmployers, a nonprofit member-owned and managed association formed in 2001 by leading Fortune 500 companies
  • Job Inventory: search engine giving quick access to the largest selection of jobs from the widest variety of sources on the Internet
  • CareerJet: career listing aggregator encompassing over 90 countries, featuring separate interfaces that are translated into 28 languages.

More resources:

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How to post jobs on LinkedIn https://resources.workable.com/tutorial/how-to-post-jobs-linkedin Thu, 04 Feb 2016 09:44:33 +0000 https://blog.workable.com/?p=1277 Since its launch in 2003, LinkedIn has become one of the world’s most popular networks for professionals, with 660 million members. It’s easy to connect with other professionals by creating and maintaining a professional profile. But LinkedIn is much more than that. Hosting the profiles of millions of potential candidates, it’s an obvious first choice […]

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Since its launch in 2003, LinkedIn has become one of the world’s most popular networks for professionals, with 660 million members. It’s easy to connect with other professionals by creating and maintaining a professional profile. But LinkedIn is much more than that. Hosting the profiles of millions of potential candidates, it’s an obvious first choice for employers looking to post a job and attract new talent.

We’ll take a look at how to post a job on LinkedIn using different methods and explain how to increase your chances of finding the right candidate by posting to multiple job boards with one submission.

How to post a job on LinkedIn

First, create a LinkedIn page

To get the best value for money from posting a job on LinkedIn, you’ll need a LinkedIn page for your company. These pages offer public information about your business within the LinkedIn platform. They’re free, easy to keep updated with news and events, and a great first step in strengthening your employer brand.

If you’re an existing LinkedIn user, setting up a company page is simple. If you’re new to LinkedIn, then you’ll need to wait until your profile is a few days old to create a page and be able to post a job.

Make sure that your profile strength is ‘Intermediate’ or ‘All star’, and you have a minimum of five connections to other LinkedIn members. You’ll also need to check that your own profile lists you as a company employee, and that you have a confirmed company email address connected to your LinkedIn account.

Once you have a company page on LinkedIn, you’ll see it has a newsfeed for sharing updates and events and a careers panel, to highlight paid job postings.

Now, how do you advertise on LinkedIn?

On LinkedIn, you can create job postings to advertise open roles. Candidates can discover these postings via the LinkedIn network or see them as recommended as “Jobs You May Be Interested In”.

You can post jobs on LinkedIn by using job slots and PPC (pay-per-click).

Job slots

A company can purchase a number of LinkedIn Job Slots to use for posting jobs. When you use a job slot to post a job, that job is live for 30 days – once it expires, you can repost it in an available job slot. Or, you can take the job down to make the job slot available for your other open roles.

For example, one job slot can be used to post 20 or more jobs, and you have the flexibility to modify, renew or close each job posting at any time.

PPC

With this function, you can post a job and set an average daily budget that will be spent based on the number of views your job posting receives. If you don’t want to spend more than a certain amount, you can set up a maximum budget and your job posting will get paused once that budget is spent.

Here’s how billing for PPC postings works.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

How do I share a job on LinkedIn?

Use your company newsfeed

Sometimes, you’ll find that your best candidates are already your biggest fans. Similar to the Facebook Jobs tab, you can use your company newsfeed to share your open jobs from your careers page.

Every time you post a new update it will appear in the newsfeeds of anyone who has ‘liked’ the page. This could be past and present employees or those with a special interest in your business and the work that you do. Posting details of a job on the LinkedIn newsfeed opens the path to communication with your most engaged followers and their networks.

News updates can also be ‘liked’ by anyone who views them. Readers can add a comment and tag names of other LinkedIn users who could be the perfect match for the job. Any such activity around this job post will also show up on the newsfeeds of connected LinkedIn members, further increasing your exposure.

Other ways to share posts on LinkedIn

LinkedIn relies on the power of networks— so don’t forget the value of your own. In addition to posting on your company page you can also:

  • Share jobs to LinkedIn Groups: Share your job in groups you follow to attract people with the right mix of skills and interests, or ask your network to share the job to their network.
  • Share a job on your LinkedIn profile: Your own posts will be seen by your own professional connections further spreading the word for your company’s open roles.

Job Wrapping

LinkedIn also has a service called “Job Wrapping” for those who have LinkedIn Recruiter. Via Job Wrapping, LinkedIn pulls your open roles from your recruitment software or careers page and automatically posts them into available job slots you have purchased. This way, it helps you save time and make good use of your job slots.

Limited Listings on LinkedIn

Limited Listings are job postings gathered by LinkedIn from job boards and job aggregators across the web. They are visible to candidates actively conducting a job search or viewing a company’s LinkedIn page.

Unlike paid jobs, Limited Listings are not actively promoted to LinkedIn members in search results or through targeted recommendations; a job posting utilizing a Job Slot achieves an average of nine times more views than a Limited Listing. Limited Listings are not guaranteed listings.

Workable provides a feed of Limited Listing jobs to LinkedIn.

Post on multiple job boards

To make the best hire, you’ll need to post jobs on multiple job boards—LinkedIn included. But logging in and out of every board is a time-consuming task, as is tracking the source of each candidate to see which job boards are providing the best value for money.

Effective recruitment software (an applicant tracking system or ‘ATS’) will automate these tasks, providing a way to post to multiple job boards with one submission. Once the job is posted in multiple locations, the software will gather all the applicants into a single recruiting pipeline. You’ll be able to browse candidate profiles alone or with a team, adding comments and notes as you go.

Instead of multiple spreadsheets and countless emails, recruiting software creates a personal, centralized hiring database automatically. The time saved can then be put to better use ensuring an excellent candidate experience and choosing the best person for the job.

More resources for posting jobs:

The post How to post jobs on LinkedIn appeared first on Recruiting Resources: How to Recruit and Hire Better.

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How to advertise jobs on Facebook https://resources.workable.com/tutorial/advertise-jobs-facebook Fri, 27 Oct 2017 18:37:31 +0000 https://resources.workable.com/?p=25908 A well-designed Facebook job ad will help you target and attract candidates with the unique criteria for your roles. Here’s a guide on how to use paid advertising to post your jobs on Facebook: What is a Facebook ad? Facebook offers paid advertising options that let you select desired audiences and promote your company to […]

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A well-designed Facebook job ad will help you target and attract candidates with the unique criteria for your roles.

Here’s a guide on how to use paid advertising to post your jobs on Facebook:

What is a Facebook ad?

Facebook offers paid advertising options that let you select desired audiences and promote your company to people who are likely to be interested in your jobs. (Note that you need to first set up a Facebook page for your company in order to create and manage ads.)

Paid ads on Facebook include the word “Sponsored.” Here’s what a Facebook paid ad looks like:

Facebook job ads | example Asana

Facebook members can view your paid ads in the right column of their pages on desktop, and in their feed in both desktop and mobile. With Facebook, you can also choose to display your ads:

  • In Instagram feeds and stories
  • On website, TV and mobile apps

Paid Facebook ads can have several goals, including building brand awareness, driving traffic to websites and getting people to engage with your product or service. In the next section, we’ll walk you through how to set up a job ad on Facebook.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

How to create a Facebook ad for your job posts

First, open Ads Manager. You can access Ads Manager through your Facebook company page (“Create Ads” option in the dropdown menu on the top right of the page) or by following the link https://www.facebook.com/ads/manager. You’ll notice that you have to complete four steps to create your ad, represented here:

Facebook job ads | steps

Step 1: Create your ad campaign

This defines your ad’s objective. Objectives indicate what you want people to do when they see your ads (e.g. apply for your open positions.) For this example, we’ve chosen “Reach,” which boosts your ad’s visibility to the maximum number of people. You could also use “Conversions” to prompt candidates to apply.

Facebook job ads | objectives

Once you choose your objective, you’ll be prompted to select an ad campaign name.

Facebook job ads | Reach

Step 2: Set up your ad account

Enter your account info, including country, currency and time zone. This data will be used for billing and reporting.

Facebook job ads | account info

Step 3: Create an ad set

An ad set is a group of ads with the same audience, budget, schedule and placement. Set these preferences and then create your ads. Here’s more on each ad set field:

Ad set name: Choose a descriptive name that’ll help you identify your campaign on reporting and insights pages, where you can measure your ad performance.

Facebook job ads | ad set name
Page: Select your company’s Facebook page.

Facebook job ads | page

Audience: Use the feature to target who will see your ads based on location, age, gender and language. You can further narrow down your audience with detailed targeting or by excluding people with specific demographics, interests and behaviors. For example, here’s how you could detail your target audience for an ad to hire a junior marketer for an outdoor clothing company:

Facebook job ads | audience

Note: You can save your audience preferences for future ads.

Placements: You can choose to let Facebook decide to display your ads where they are more likely to perform better (based on Facebook analytics) or you can place the ads yourself.

Facebook job ads | placements
Budget and schedule: Set the average daily amount you want to pay or the maximum total amount you want to spend during the lifetime of your ad set. You can select a date range for your ad or define a starting date and cancel your ad later (e.g. when you receive a certain number of applications.)

Facebook job ads | budget

Step 4: Create your ad

Create an ad for a specific position or to promote all your current openings. There are four sections within this option that will help you design and customize your ad:

Identity: If you have multiple Facebook pages (e.g. by location) or Instagram accounts, choose the “identity” of your ad by selecting the Facebook page your ad will live on. If you have an Instagram account, connect it to reach a larger audience.

Facebook job ads | identity

Format: Use this feature to choose your ad’s layout. Format options include carousel, single image, single video and slideshow. You could also create a Canvas, a mobile-optimized full-screen format.

Facebook job ads | format

Media: Upload and edit the images and videos you want to display in your ad.

  • Images. Use pictures from your offices, your company’s logo or an image related to the role. Facebook also offers stock images with bold headlines, like “We are hiring” or “Join our team.”
  • Videos. Alternatively, include a video with one of your team members explaining what they enjoy about their job. The video should be genuine and short (no more than three minutes.)

Text: Explain what your ad is about. Here’s how to complete each field:

  • Text field: This is the text displayed above the image or video. Mention the job title or the department you’re hiring for to attract people who likely qualify for the role. Keep this brief and clear, so that potential candidates can instantly understand you’re sharing a job opening.
  • Website URL: Add a link to your company’s careers page, where candidates can view the full job description and other vacancies and learn more about your company.
  • Headline: In a max of 40 characters, mention the position you want to fill. Avoid confusing buzzwords and opt for descriptive job titles. For example, use something like “We are hiring: Front-End Developer” or “Seeking a Marketing Manager.”
  • News Feed Link Description: This is additional text where you can elaborate more on the job opening. Mention one or two required skills or grab candidates’ attention with benefits you offer.

Note that the ad preview feature lets you make changes to the text and format until you’re satisfied with how your ad looks.

Include a clear call to action in your Facebook job ads. Attach links to your careers pages where people can find out more about your open roles and apply. Or, add an “Apply Now” button at the end of your post to route candidates directly to your application form.

Facebook job ads | call to action

Once you’re ready, submit your payment details to complete the process.

Tips to increase your Facebook job ads’ effectiveness

Track and measure your results

View how your Facebook ads perform across different ages, genders, locations and placements (e.g. Instagram and mobile apps.) Use these metrics to decide whether to adjust your budget and if you should re-design your ads. You can also track conversion rates (e.g. how many people visit your website after viewing your ad) by adding a pixel.

Create unique ads for different audiences

Optimize your job ads (text, multimedia and targeted audience) based on the people you want to hire.

For example:

  • If you want to advertise internships, you can use images and quotes from current interns describing their experience.
  • If you want to increase the number of female applicants for one of your open roles, you could create a Facebook job ad with videos or images showcasing female employees in those positions to reach out to more women.

Design attractive careers pages

People who view your job ad on Facebook and want to learn more about your organization and open roles are likely to visit your company’s website and social media pages. Make sure you have attractive careers pages with rich and updated content, so that potential candidates get an idea of what’s it like to work with you.

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How to post a job on Indeed https://resources.workable.com/tutorial/post-job-indeed Tue, 14 Feb 2017 14:57:53 +0000 https://resources.workable.com/?p=8503 Indeed is a household name for job seekers and employers alike. This mega-aggregator job search engine is enlisted as one of the top 10 of its kind. And it attracts around 250 million unique visitors per month while counting at least 150 million resumes on its platform. So, posting your jobs on Indeed is a […]

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Indeed is a household name for job seekers and employers alike. This mega-aggregator job search engine is enlisted as one of the top 10 of its kind. And it attracts around 250 million unique visitors per month while counting at least 150 million resumes on its platform. So, posting your jobs on Indeed is a worthwhile investment that will help you attract more candidates.

How does Indeed work?

You can have your job ad appear on Indeed in four ways:

Post a job on Indeed: free vs. paid

Sponsored job ads are prominently displayed in Indeed’s search results. They have better visibility, as they don’t get buried under newer ads. According to Indeed, sponsored job postings get 3.5X more views than free postings.

What does an Indeed job posting cost?

Indeed uses a pay-per-click model. With this model, you only pay for your ad when someone clicks on your job. Indeed cost per click charges vary. The higher the cost per click, the more visible your job ad will be.

So, if you set your average daily budget to $40 at a maximum $1 cost per click, you can get at least 40 clicks per day. When you reach your budget maximum, Indeed stops displaying your ad.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

Post a job on Indeed directly from your account

If you already have an Indeed account, just log in and click the “post a job” button in the top left corner. To post a job on Indeed for the first time, go to Indeed’s page for employers, and click the “post a job” button. You’ll be directed to a page where you can create your free Indeed account:

Post a job on Indeed: create an account
Screenshot via Indeed

Start filling out your job ad’s details in the provided fields. Spend some extra time on job descriptions, since they play a big part in Indeed’s quality control process. Good job descriptions include a comprehensive list of job duties and requirements, as well as benefits and perks.

When your job ad is ready, you can choose between posting with budget, or click the “Post without budget” button. Posting your job for free doesn’t preclude you from sponsoring it later. Indeed gives you an estimate of how many applications to expect by using their free or paid options:

Post a job on Indeed: pricing
Screenshot via Indeed

Simple Indeed pricing vs. advanced pricing

Here’s a breakdown on the differences between simple and advanced pricing for Indeed’s sponsored job ads:

Post a job on Indeed: simple vs. advanced pricing

You can set an expiration date for your job ad. Indeed doesn’t charge any fees for posting or taking down a job ad, and you can stop sponsoring or adjust your budget any time.

Indeed automatically generates a company page for you if your jobs appear on Indeed. When you create an employer account, claim your company page by clicking “Claim Your Page” on Indeed’s company pages site:

Post a job on Indeed: company page
Screenshot via Indeed

Post a job on Indeed indirectly

You can have your job ad appear on Indeed indirectly, without using your own Indeed account:

Indeed job posting aggregation

Indeed scans the web for high-quality job listings and includes them in its search results for free. When posting jobs on your careers page, ensure you provide each job posting with:

  • A clear job title
  • A job description
  • A location
  • A unique URL that Indeed can link to

You can also contact Indeed to ask them to index your careers site and submit an XML feed, which is a piece of code that provides Indeed’s search engine with information about your job site.

Sponsor Indeed jobs through your ATS

Your ATS likely integrates with Indeed, along with other job boards. Using an ATS simplifies the job application process and helps attract more quality candidates. Posting a job through an ATS saves time too, and helps you track your sponsored ads more effectively.

Post a job on Indeed: using an ATS
Screenshot via Indeed

Indeed’s quality standards

Indeed places a high value on candidate experience and aims to host job listings that are informative, respectful and reflect real job openings. If a job ad doesn’t meet Indeed’s standards, it may be removed.

Before confirming an ad, check that it follows Indeed’s job posting guidelines. Here are a few important ones:

Job titles

  • Add job titles that reflect each position’s title as it would appear on a business card. Avoid jargon and words like “ninja” or “rockstar.”
  • Keep the job title clean and relevant. Don’t include symbols or other information in the title, like salary or job type.

Job descriptions

  • Provide as much information as possible. Add all principal requirements, duties and benefits, as well as a description of your company. As a general rule, keep your job description around 700 words.
  • Don’t use inappropriate language. Avoid “he/she,” or words that indicate candidates’ age, gender identity or nationality. For example, instead of “native English speaker” use “English proficiency.” Also, don’t use profanity.

Candidate experience

  • Simplify your application process. Avoid asking candidates to fill out lengthy forms or navigate through different sites to apply to your job.
  • Ensure candidate information confidentiality. Make sure your application and record-keeping processes are secure.

Generally, Indeed doesn’t allow postings that advertise:

  • Career fairs
  • Franchise or training opportunities
  • Multi-level marketing positions

Indeed has other requirements too. For example, employers can’t re-post the same job ad within a short time, or post the same position in multiple locations without Indeed’s Multi-Location Tool. Also, Indeed will only display each job ad once, from the source closest to the employer. So, if you post your job both through your careers page and through recruiting agencies, Indeed will scrap the duplicates (unless they’re sponsored).

Indeed’s popularity and commitment to high quality job postings can help both candidates and employers find the best matches for their skills and needs. If you encounter any kind of quality issues, contact the support team at Indeed or your ATS to help you.

More resources for posting jobs:

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LinkedIn InMail template for recruiters: Sourcing for a specific position https://resources.workable.com/tutorial/sourcing-candidates-linkedin-inmail-template Tue, 19 Jun 2018 09:29:27 +0000 https://resources.workable.com/?p=31356 LinkedIn is great for advertising open roles or sharing them with your network. As a recruiter, you can also proactively reach out to professionals who could be strong candidates, even if you’re not connected. This is possible via InMails, provided that you have a premium account. InMail messages, like emails, have two parts: the subject […]

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LinkedIn is great for advertising open roles or sharing them with your network. As a recruiter, you can also proactively reach out to professionals who could be strong candidates, even if you’re not connected. This is possible via InMails, provided that you have a premium account.

InMail messages, like emails, have two parts: the subject line (up to 200 characters) and the body text (up to 2,000 characters). Choose a subject line that makes it clear why you’re sending this InMail. It’s best if your message is:

  • Brief: Big chunks of text are usually off-putting and it’s more likely for readers to bounce.
  • Easy to read: Many people check social media on their phones, so use a visually appealing structure with short paragraphs and bullets when appropriate so that your message looks nice on small screens.
  • Specific: Be clear about why you reached out. Mention your company and the role you’re hiring for.
  • Personalized: You don’t have to include every detail you found about a potential candidate’s professional background, but adding one or two things that are relevant to the position will pique their interest.

Here’s an example of an InMail you can send to passive candidates when hiring for a position that matches their profile:

Subject line: Interested in joining our team at [Company_name]? / [Company_name] is looking for a [job_title]

InMail Body

Hi [Candidate_name],

I am [your name] and I’m a [your job title] at [Company_name]. I came across your profile as we’re currently looking for a [job_title] with [mention specific knowledge or skills, like “an expertise in Google Adwords and PPC campaigns”] and I think you could be a good fit.

I’d like to tell you a little more about this position and learn a few things about you as well. Are you available [include date and time or timeframe]? If so, I’d be happy to set up a call. I’m also happy to coordinate or answer any questions you may have via LinkedIn, if you prefer.

I hope you have a great day,

[Your name]

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

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Can’t find good candidates? Here are 5 ways to get on top of that https://resources.workable.com/tutorial/cant-find-good-candidates Thu, 27 Jan 2022 16:15:18 +0000 https://resources.workable.com/?p=84076 If you can’t find good candidates, you’re not alone. Candidates per hire (CPH) metrics are on a downward trend. According to the Workable Hiring Pulse report for January 2022, November witnessed a 24.1% drop in CPH compared with the previous three-month average. So, you have plenty of company when struggling to attract candidates or even […]

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If you can’t find good candidates, you’re not alone. Candidates per hire (CPH) metrics are on a downward trend. According to the Workable Hiring Pulse report for January 2022, November witnessed a 24.1% drop in CPH compared with the previous three-month average.

So, you have plenty of company when struggling to attract candidates or even finding that your candidates are dropping out midway through the recruitment pipeline.

However, just knowing this is not helpful. You need to solve this. Simply put, you need qualified candidates now to fill up those positions – and fast.

But first, let’s look at a few possible reasons behind the shrinking CPH metric in these times.

Why are good candidates so few and far between?

According to seasoned recruiters, here are the major reasons why you are not getting suitable candidates, or why they are dropping out:

Logically, we can say that if we can eliminate these reasons behind the scarcity of candidates, we will see improvements in our hiring results.

So, how can we rise above the roadblocks and get an abundance of great candidates?

5 ways to find good candidates

Follow these tried and tested strategies to get a flood of qualified candidates:

1. Create clear and high-intent job descriptions

Create your job descriptions and job announcements with as much precision as possible. It’s more about adding the “right” information, not the “most” information.

Workable has job description templates on almost every job that you might need to fill out. These templates are organized according to industries and job types.

Try our 1,000+ hiring templates

Hire faster with our pre-written templates like job descriptions, interview questions, recruitment emails and more.

Get the free hiring templates

A way of showing empathy directly in the job description is to address the major concerns about work-life balance and company culture that many candidates have today. On top of that, show that you have a development plan for the newly hired employees – tech workers, for instance, highly value this.

It should be apparent from the job posting that they can gain something from working with you. If they just want to be paid well, they have that opportunity in many places. But what gets you ahead is if you value them as a person and you’re interested in helping them in their career arc.

2. Pursue passive candidates

You need an active recruitment team that vigorously searches out passive candidates.

Passive candidates are candidates who are not actively looking for a new job but would consider switching given the right offer. In fact, 37% of US workers are passive candidates.

You never know the opportunity you have to offer might make a lot of the talent rethink their career trajectory.

If you come up with an inclusive package and reach the right candidates, hiring can be made easier.

You just need the right strategy and tools.

Here’s an email template that you can customize for reaching out to passive candidates:

Subject: Open [Position Title] role at [Company Name]

Hi [Candidate Name],

I am [Your Name], [Your Job Title], at [Company Name]. I saw your profile on [LinkedIn, Github, Behance, etc.] while searching for candidates for the open role of [Position Title]. (**Link to job posting here.)

Based on your extensive expertise on [key skill/s], I believe you would be an excellent fit for the job, and I would love to know more about your interests and career goals.

Would you be available for a quick chat anytime this week or the next? Just let me know your availability, and we can set up a call.

Looking forward to meeting you soon.

Thank you,

[Your Name]

[Signature]

3. Got LinkedIn? Fine! But where else?

Okay, so you are posting your JD on LinkedIn, Indeed, and other places, and you are also getting quite a few applications. But guess what? None of them is quite the match you are looking for.

What more can you do? Diversify your options.

Consider the following:

 

You can also try reaching out to recruiters outside of your current network to share and collaborate on talent database enrichment – that’s one way of thinking outside of the box.

Here’s a template email for reaching out to recruiters that you can customize as per your needs:

Subject: Potential collaboration for an expanded candidate pool

Hi [Name],

I am [Your Name], [Your Job Title], at [Company Name]. I found you on LinkedIn while searching for fellow recruiters working in the [industry/sector name]. Given the talent crunch we are experiencing, I thought of reaching out to you in the hopes of forging a mutually beneficial collaboration.

I would love to talk with you about the possibility of sharing our talent pools so that we can hire faster and more effectively.

Would you be available for a quick chat anytime this week or next? Just let me know your availability, and we can set up a call.

Looking forward to meeting you soon.

Thank you,

[Your Name]

[Signature]

On the other hand, the job market has sprouted up a different sort of recruiter – the reverse recruiter. They work directly for jobseekers and help them find their dream roles. They network and find open positions on behalf of jobseekers and help them apply for the position.

Creating and building connections with these professionals can be mutually beneficial. They can help you if they have a jobseeker with the skills you need.

4. Build savvy and empathetic recruitment processes

The whole recruitment process needs to show a certain savvy and empathy.

Today’s candidates have seen workplaces and will know what kind of environment it is. So it’s important to put your best foot forward and ensure a great candidate experience.

From the way you message to how the information is being disseminated to the candidates will show them that you care for the professional partnership that you are about to embark on.

More importantly, emotional empathy should always remain as a guiding light. Even sharing an interview preparation guidebook – such as this video interview guide – as a gesture of care after setting up the interview date can show that you support their growth.

5. Take advantage of recruiter tools and resources

Acquiring knowledge and information can be tricky. Sometimes, we simply don’t know what we don’t know and what we are missing out for not having that piece of knowledge or information.

Take, for example, the Boolean search strings while searching for candidates. This simple piece of knowledge can be so powerful.

Yet another point in case would be technologies like the mobile hiring app and recruitment email automation that can immensely help with productivity and time management.

New tools, strategies, and resources continue to emerge, and when you’re in the hiring business, you need to be on the lookout for new developments. Be agile. Be nimble. Don’t hesitate to introduce new things in your work processes.

Where there’s a will, there’s a way

Yes, finding and retaining the right candidates might have become more challenging than ever before. However, the new avenues of talent sourcing are also emerging rapidly.

All you have to do is keep an open mind to the new and emerging tools and techniques, try out different things, and above all, know where and how to get in front of your potential candidates.

We hope the above tips, ideas, and suggestions will help you get through this talent crunch gracefully.

Liz Hogan is the Content Outreach Manager and a CPRW at Find My Profession. She regularly shares her advice on job search strategies. She is also passionate about volunteering and learning new languages.

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Best job posting sites to use when hiring for startups https://resources.workable.com/tutorial/best-job-posting-sites-startup-jobs Tue, 26 Apr 2016 15:54:32 +0000 https://blog.workable.com/?p=2335 When you are hiring for startups, you’re not only looking for a particular set of skills from candidates, you’re also looking for people that are ready to hustle, join a thriving culture, and have a sense of flexibility that comes with being part of a growing company. Though most of these intangibles can become clear in […]

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When you are hiring for startups, you’re not only looking for a particular set of skills from candidates, you’re also looking for people that are ready to hustle, join a thriving culture, and have a sense of flexibility that comes with being part of a growing company. Though most of these intangibles can become clear in an interview or screening, it makes hiring managers’ lives easier when these candidates are self-selecting, when they’re clearly on the lookout for startup jobs.

By posting your startup jobs on these job boards, you can put your job description in front of an audience that is looking for entrepreneurial, fast-paced companies. Many of these startup job sites hone in on development, design, and other disciplines that are of high value to hiring startups.

Posting Startup Jobs

VentureLoop: VentureLoop is the worldwide leader in startup jobs focused on venture-backed companies. They work closely with venture capital firms like Sequoia Capital, Kleiner Perkins, Benchmark Capital, Sigma Partners and VantagePoint, among others.

Crunchboard: CrunchBoard is the official job board of TechCrunch, leveraging their audience 12 million readers each month. Startup jobs posted on CrunchBoard are visible on the TechCrunch network including the website, daily newsletters and social channels.

Mashable: Members of the Mashable network can post tech, digital and social media job openings. Mashable’s job board supplements this with resume and interview tips, and occasional workplace humor.

Angel.co: AngelList is a platform for startups to raise money online, recruit and apply to incubators. Their job board, AngelList Talent, allows startups to both browse passive candidates and accept applications from candidates looking to find startup jobs. It is a great resource for startups and candidates to mutually choose one another.

WeWorkRemotely: We Work Remotely lists jobs that aren’t restricted by commutes or a particular geographic area. Though a more specific and exclusive board, this resource is useful for startups who are looking to find the best talent beyond their immediate demographic area, or looking to find part-time or contract talent.

RelatedWhat’s the best day to advertise job openings?

Authentic Jobs: Authentic Jobs is a targeted destination for hiring web and creative professionals. Companies like Apple, Comcast, Facebook, frog design, Meetup.com, HBO list their freelance, part-time and full-time creative openings here in order to attract high-intent talent.

Startupers: One of the original resources for startup jobs, Startupers hosts thousands of resumes and CVs of people who want to work in tech startups and offers the opportunity to post job offerings to their huge network of people interested in working in tech startups.

More: The best places to post your job openings

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

Tech Startup Jobs

GitHub: Github, an essential tool for all software developers, hosts a job board targeted toward people looking for programming opportunities. Any developer on GitHub who has checked “Available for Hire” in their account settings will also be shown targeted job listings on their dashboard, based on their location and favorite programming languages.

Stack Overflow: Another daily resource for the technorati, Stack Overflow offers job listings for software developers and programmers. More than 40 million developers visit Stack Overflow every month. Through their user profiles, their platform can determine what technologies developers use, where in the world they’re located, and what skills they’re proficient in.

More: Where to post jobs to hire developers

United Kingdom Startup Jobs

RiseHigh: RiseHigh is an exclusive site for passive candidates interested in startup jobs. Fewer than 10 percent of candidates are accepted to join RiseHigh. The RiseHigh team handpicks the most relevant candidates from their platform, and sends relevant candidates straight to your inbox or ATS within 1-2 weeks.

UK Startup Jobs: Job board tailored toward UK candidates looking for startup jobs in product management, software development, business development design and more at growing European startups.

Work In Startups:  Launched in 2011, Work In Startups has provided team members in all startup industries through their site.

Unicorn Hunt: Unicorn Hunt is a job board that “helps companies find good talent and that helps good talent find the right company to work for.” They particularly avoid recruiter jobs, and have put in processes to to make sure that if recruiters post jobs, they state who the hiring company is.

Hiring for startups? More startup job boards and resources from Workable:

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How to write the best job description ever: 6 tips for success https://resources.workable.com/tutorial/how-to-write-the-best-job-description-ever Fri, 07 Jul 2017 12:45:36 +0000 https://resources.workable.com/?p=19066 You don’t need to be creative to write the best job ad ever. You just need to be clear and concise. Here’s how to avoid typical job description jargonese and write an effective ad that will prompt qualified applicants to apply: 1) Address your candidates directly in your job descriptions Use “you” pronouns Many job […]

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You don’t need to be creative to write the best job ad ever. You just need to be clear and concise. Here’s how to avoid typical job description jargonese and write an effective ad that will prompt qualified applicants to apply:

1) Address your candidates directly in your job descriptions

Use “you” pronouns

Many job descriptions talk about prospective hires as “they.” A job description for copywriters might read: “They will collaborate with the Marketing team.” Switch up your pronouns to be more personal: “You will collaborate with our Marketing team” addresses candidates directly and helps them visualize working with you.

Use “we” pronouns

Use “we” to prompt candidates to feel like a part of your team, rather than just one of your applicants. Simply replace phrases like “ABC Company is a global provider for X systems” with “Here, at ABC Company, we provide our customers with X solutions.

Use active voice

Passive voice in your job ads leaves candidates guessing. “The goal is to ensure our products are designed within quality standards” doesn’t explain who will design the products (e.g. the candidate alone or an entire team?) Instead, “You’ll work with our design team to build products that meet clients’ requirements” provides a clearer picture of the job.

2) Choose a clear job title

Job titles have a big impact on whether qualified candidates will find, read or apply to your open roles.

An effective job title should be:

Accurate

Job titles are the shortest description of your open positions. Try to make them as true to the role as possible. For example, if the role includes managing a team use the term “Manager” in the title. Similarly, titles like “Chief” or “Executive” imply strategic duties.

Realistic

Use real job titles – not buzzwords. Uncommon job titles not only fail to describe the role, but also make candidates’ eyes roll. Words to avoid include: guru, wizard, ninja and unicorn. Realistic job titles are also more easily searchable by qualified candidates.

Meaningful

Using a string of business words in your job titles might confuse candidates (e.g. the title “Dynamic Markets Administrator” isn’t clear about the job’s duties.) But, a candidate who’s looking for Sales or Marketing positions may know what to expect from a “Business Development Representative” job ad.

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3) Write an honest “About us” blurb

Use this introductory section to hook candidates. You can split it into two sub-sections:

Give candidates important information about your company

Here, describe your company and your work style. Some facts about your company will help candidates get the big picture. It’s a good idea to include brief descriptions of:

  • Your products/services. This is particularly helpful if you’re a small company.
  • Your mission. This is a statement or overview of your values.
  • Your status. This helps explain your hiring need (e.g. if you’re growing your teams due to a recent funding round, or if you’re branching out into a new industry.)

Give candidates some contextual information about the team they will work with

Present the specific department or team of the position you’re advertising for in your job description, so that candidates gain a better understanding of their potential role. For example, mention:

  • Tools and technology. List what kind of technology their team will use. This is particularly important to Engineering candidates.
  • Key clients. Mention well-known companies you collaborate with. Knowing about your top clients is particularly important to Marketing candidates.
  • Latest achievements. Briefly describe your recent successes (e.g. projects, sales wins and campaigns.) This is particularly important to candidates whose teams focus on metrics and results.

4) Make role responsibilities obvious

Candidates expect to learn the specifics of your open roles from your job descriptions. Here’s how to make this section clear:

Coordinate with hiring managers

Hiring managers‘ input is essential, as they can break down the role into doable, measurable tasks. Either come up with a list of responsibilities together or ask hiring managers to draft a list of job duties and edit the list later to conform with your in-house job ad style.

Avoid generic descriptions

You will be part of our Marketing team” doesn’t add a lot of insightful information to a Marketing Coordinator job description. Instead, opt for something more specific, like “You will set up tracking systems for our online promotional activities using X technology.” Adding these kinds of details will give candidates a better idea of what your open role entails and what skills they need.

Be brief

A long list of responsibilities (e.g. more than 10) sends the message that your company micromanages its employees. Qualified candidates will feel free to take initiative and use their knowledge and skills to meet your expectations.

Cover the basics

As business goals change over time, so will employees’ responsibilities. But that doesn’t mean that you need to list every single task your new employee will be expected to do as their role evolves. Instead, stick to describing core tasks that best reflect the regular, daily workload of the position.

5) Re-think standard requirement lists

Your “Requirements” section needn’t be a dry list of skills. Instead, you can:

Focus on results

Requirements should describe what people will do (e.g. “Use your knowledge of CRM software to build strong client relationships”) – not just what they possess (e.g. “Certification in CRM tools.”) Applicants who are good on paper may not necessarily succeed in your new role. Likewise, your job ads shouldn’t rule out candidates who may lack some skills or certifications, but could achieve great results.

Cut unnecessary qualifications

Too many requirements are likely to discourage candidates from applying. Consult with hiring managers to determine the minimum required skills and cut those that candidates can learn on-the-job or will rarely use. As a rule of thumb, keep three to five must-have requirements and two or three nice-to-have qualifiers for each role.

Be specific about tasks

Passionate, with an attention to detail and the ability to work in a fast-paced environment” could apply to every role. This phrasing is too generic and doesn’t explain what specific skills will help employees thrive in your company’s open role. Using a phrase like “You should be able to deliver error-free reports on deadline” more clearly communicates the skills you’re looking for.

Opt for job-related skills

Avoid using non job-related criteria that discriminate against certain candidate categories, like their background, personality, age or gender (e.g. “Youthful, energetic salesmen”) Focus on what will make your future hires successful in their new role (e.g. “Experience in designing corporate logos using X or Y software.”)

6) Highlight meaningful benefits

This is your chance to woo candidates. Motivate them to apply by presenting your benefits and perks. Those can include:

Monetary benefits

Monetary rewards like bonuses and stock option plans that complement employees’ compensation packages appeal to candidates, so place them at the top of your list.

Learning and development opportunities

Entry-level millennials particularly value opportunities to grow within their roles. Promote any employee training programs and educational resources you offer, like access to libraries and industry conferences.

Healthcare and wellness programs

Health insurance is one of the top priorities for employees. And fitness and wellness programs increase employee retention, so mention any health-related perks you offer, like gym memberships or nutritional snacks.

Work-life balance

Offering work from home options and flexible schedules sends the message that your company understands that life doesn’t revolve around work. Candidates appreciate these kinds of benefits, which accommodate different work and productivity styles.

Additional perks

Include perks that make your company unique and showcase your culture. For example, mentioning social gatherings and trips indicates that your organization values team spirit, while noting your well-designed workspaces shows potential employees that you care about their productivity and comfort.

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How to post jobs on Craigslist: A step-by-step guide for employers https://resources.workable.com/tutorial/how-to-post-jobs-on-craigslist Mon, 18 Jul 2016 14:21:26 +0000 https://resources.workable.com/?p=5525 Craigslist is a classified ads website, operating in over 70 countries. Starting life as an events email list in 1995, the site now has over 20 billion page views, and 80 million new advertisements each month. While it covers everything from properties to rent and gigs to attend, Craigslist is also a great place for […]

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Craigslist is a classified ads website, operating in over 70 countries. Starting life as an events email list in 1995, the site now has over 20 billion page views, and 80 million new advertisements each month. While it covers everything from properties to rent and gigs to attend, Craigslist is also a great place for employers to attract candidates and post jobs for free. This tutorial will give step-by-step guidance on how to post jobs on Craigslist.

Posting a job to Craigslist is free for most employers; selected areas charge a fee between $7-75. With a paid posting account you also get the benefit of:

  • Tools for managing your post
  • Multi-user access for a single account
  • Pre-purchased Craigslist job postings
  • Invoicing and online payment

Get in touch with Craigslist to find out if you’ll need to pay to post a job ad in your area.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

How to post free or paid job listings on Craigslist:

Setting up an account with Craigslist

If you’re posting a free job on Craigslist, you can jump right in; there’s no need to set up an account. If you’d like the option to save your drafts, edit, delete or re-advertise a free job post, then an account will be useful. Setting up your free account is easy, simply enter your email address and a password, and verify your email address.

Read why savvy recruiters use free job posting sites.

To apply for a paid posting account with Craigslist, you’ll need a basic free account first. Complete the online application form and once your account has been approved, a member of the Craigslist accounting staff will take payment for paid postings within 1-7 business days. You can pay for posts with a credit card, by post or with a check.

How to post a job on Craigslist for free:

1. Choose the right location

Craigslist is a global network. Before you begin, make sure your location is correct; you’ll find it at the top right of the page. To change it, choose a new location from the directory of Craigslist sites.

Once your location is correct, select ‘post to classifieds’ in the top left corner of the home page.

how to post jobs on Craigslist | choose the location

2. Select the job’s category

On the following screen, pick ‘job offered’. Then choose the job’s category from the list e.g. ‘accounting/finance’.

3. Start building your job ad

Next, enter the job title, specific location and job description. Need some help with the descriptions? Try the job description library for a comprehensive list of job description templates.

how to post jobs on Craigslist | building your job ad

RelatedHow to write the best job description ever

4. Add contact details for applicants

Next—assuming you’re not using recruiting software to track applicants (see below)—enter your email address. You’ll see the option to show your real address, or to use the Craigslist mail relay. Mail relay will protect your email address from spam by creating an intermediate email address based on random numbers and letters. Any candidate responses are then delivered to that address and forwarded on to your own email account. It’s recommended to protect your email address on heavily trafficked sites such as this, and so mail relay is an easy, safe option.

5. Complete your ad with useful information

Tick any relevant details regarding telecommuting or contract type and select ‘continue’ at the bottom of the screen. Add any images you need to your Craigslist job posting and select ‘done with images’ or move straight on to review and publish your job listing on Craigslist.

Note: your ad may take approximately half an hour to appear on Craigslist.

Managing applications from Craigslist

When you post a job for free on Craigslist, you’ll usually receive applications via email, potentially using the Craigslist mail relay to protect your account from spam. This means that you’ll need to keep on top of your inbox over the following weeks. Your email will be used to manage day to day communications along with reviewing and replying to candidates, forwarding applications to members of your team and keeping tracking of feedback… And that’s before you’ve started to schedule calls or interviews.

An Applicant Tracking System like Workable will help. Workable is recruiting software, used by teams to help streamline their recruiting; instead of individual applications arriving from Craigslist by email, Workable automatically gathers applications into a searchable candidate database. Every candidate can be screened via a candidate profile and other members of your team can add comments.

Recruiting software will help to centralize your hiring activity. In brief, it’s used to:

Using Workable with Craigslist

If you’re using Workable to gather your candidates from Craigslist, you can still store your candidates in your Workable pipeline for review. Once you’ve used Workable to post the job to your chosen free job sites or bought any additional premium posts, you’ll see the job mailbox on the Your Network step:

how to post jobs on Craigslist with Workable
Screenshot via Workable

The job mailbox is an email address created specifically for the position. Candidates can email resumes to the job mailbox in following formats: .pdf, .rtf, .odt, .doc & .docx.

Simply copy and paste the job mailbox address into your job description on Craigslist. Workable’s ATS will extract the information from the resumes to create profiles that will be added to the “applied” stage of your pipeline.

RelatedWhat’s the best day to post jobs?

More resources for posting jobs:

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How to write a good job description https://resources.workable.com/tutorial/how-to-write-a-good-job-description Tue, 28 Mar 2017 17:40:02 +0000 https://resources.workable.com/?p=8929 Your job description is your chance to connect with potential candidates. And first impressions matter. Effective job descriptions are engaging and inclusive, prompt the right people to apply and help you trim down your time-to-fill. To write a good job description, keep these pointers in mind: Use a clear job title Non-traditional job titles (like “Rockstar Engineer” or […]

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Your job description is your chance to connect with potential candidates. And first impressions matter. Effective job descriptions are engaging and inclusive, prompt the right people to apply and help you trim down your time-to-fill.

To write a good job description, keep these pointers in mind:

Use a clear job title

Non-traditional job titles (like “Rockstar Engineer” or “Unicorn Designer”) are unrealistic and potentially discriminatory. Trade disingenuous job titles for clearer ones. If you want to hire a Call Center Agent and instead advertise for a “Sales & Marketing Specialist,” you’ll likely attract the wrong people and miss out on qualified candidates.

Speak directly to candidates

Effective job ads are professional and relatable. Candidates tend to skim job descriptions, so jargon and confusing phrases will turn them off. Before publishing, double-check your description to ensure clarity and accuracy.

Here’s an example of a poorly-written job description:

how to write a good job description - bad example

Here’s clearer, shorter and jargon-free version of the same job description:

how to write a good job description - good example

Describe tasks

Help candidates visualize a typical day at work. Break responsibilities into short, clear job duties. For example, if you’re advertising for a Digital Marketing Manager, instead of using a vague description (e.g. “You will be responsible for the Digital Marketing department”), describe specific responsibilities:

  • Manage all digital marketing channels (e.g. website, blogs, emails and social media) to ensure brand consistency
  • Measure ROI and KPIs
  • Monitor social media accounts

Make sure you and the hiring manager are on the same page about the position’s requirements to avoid confusion with candidates later in the hiring process.

RelatedHow to write the best job description ever

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

Sell your job

Candidates need compelling reasons to leave their current workplaces or choose your job over others. Describe benefits and perks that come with the job (e.g. high-end workstation, gadgets and/or free meals) and explain how this role contributes to the company’s growth.

The fashion company Lyst showcases its employee development benefits in its job descriptions:

How to write a good job description: Lyst job description example
Screenshot via Lyst

Sell your company

Your job ad is your chance to offer candidates a glimpse of your company culture. Consider including links to testimonials from your employees or photos of team activities.

BambooHR gives candidates a few reasons to consider joining their company:

How to write a good job description: BambooHR job description example
Screenshot via BambooHR

What to avoid when writing job descriptions:

Discrimination

If you want to create a diverse workplace, an equal opportunity disclaimer is a good place to start, but even unconscious bias in your job description language will cost you candidates. Asking for a “Marketing Manager with 10 years of experience” eliminates younger, potentially talented people and saying that you’re “looking for salesmen” implies a gender bias. Tools like Textio help you create gender-neutral job descriptions by identifying masculine (e.g. “ambitious” and “challenging”) and feminine words (e.g. “collaborative” and “support.”) This is especially relevant for tech recruiting.

Asking for too much

Unless you want to hire a former President, unrealistic requirements are off-putting and you may not need to include them. Identify what’s required and what can be learned on the job and include only must-have skills in your ads. If you already have someone in mind who could be a good fit for your role, contact the person directly with a personalized email.

Negativity

List job requirements in a clear yet positive tone, even if you want to eliminate unqualified candidates. Leading with a statement like “candidates with fewer than 5 years of experience won’t be taken into consideration” is an unfriendly way to introduce your job and impacts how all candidates will view your employer brand. Instead, be courteous and consider job description language like: “Please note that this a senior-level role, so proven experience in X field is important.”

Forgetting about structure

A good job description is both clear and attractive. Job seekers might check for open roles on their phones, so make your ads easy to read. Bulleted lists are easier to read than narrative-style paragraphs. Also, well-structured sections help separate duties from requirements and must-have from nice-to-have skills.

Being mysterious

You want to intrigue potential candidates with your job ads, but avoid sounding mysterious. The job title and duties should make clear what you expect from your future hire. Be upfront about non-negotiable requirements, like necessary certifications, driving license and working hours. This way, you’ll avoid potential deal-breakers later in your hiring process.

A well-crafted job description opens the door for a successful hiring process. Once you’ve piqued candidates’ interest with your job ad, showcase your company culture with an attractive careers page and screen candidates with a quick and effective application form.

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How to hire a marketing person: 5 quick hiring tips https://resources.workable.com/tutorial/how-to-hire-marketing-person-tips Wed, 16 Oct 2019 09:21:01 +0000 https://resources.workable.com/?p=34958 Digital, content, brand, email, design, inbound, field… marketing people do all kinds of magic to help the modern organization flourish. If you’re looking to hire a marketing person who can help elevate the positioning and brand awareness of your company, you’ll need to target your strategies to your intended audience – just like your marketers […]

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Digital, content, brand, email, design, inbound, field… marketing people do all kinds of magic to help the modern organization flourish. If you’re looking to hire a marketing person who can help elevate the positioning and brand awareness of your company, you’ll need to target your strategies to your intended audience – just like your marketers would do.

Here are some tips to help you land those marketing pros:

5 tips to hire a marketing person:

1. Look at the right places

Looking for a brand designer? Go to Dribbble, Behance and other portfolio sites. Looking for senior inbound specialists? Consider attending an SEO conference to network. For positions like “Marketing Manager”, which encompass various distinct roles, search for skills and background using candidate sourcing technology instead of advertising with generic job titles.

2. Build relationships

Marketing people are often prevalent in social media and other areas both online and offline (e.g. conferences, LinkedIn groups). Connect with them there and engage in meaningful dialogue. And when it’s time to hire a new VP of marketing, you might already know the best person for the job.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

3. Use job ad campaigns to target the right people

For example, you can use sponsored posts on Facebook to target an audience with specific characteristics when you’re looking for a marketing person.

4. Evaluate soft skills

To hire a marketing person, look for people who combine soft skills like communication ability, strategic and business mindset, creativity and more. Use behavioral assessments via the right tools (e.g. Criteria Corp, Saberr). You can also ask the right interview questions – for instance, see interview questions for Digital Marketing Manager and Marketing Associate.

5. Ask about their knowledge of your industry

Good candidates will always have researched companies they’re interviewing for, but you want to hire a marketer who shows advanced knowledge of your product, your market, your industry, and your competitors. The best candidates will also ask smart questions to learn more about your company’s future, such as what your vision about the product is or which markets you’d like to enter in the future.

If you follow these tips, your hiring process can become much easier. Ensure you also provide candidates with a positive candidate experience. And, take a look at our marketing job descriptions to start your hiring with an informative and comprehensive job ad.

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Tech events: how to sponsor them – and how to participate https://resources.workable.com/tutorial/tech-events-how-to-sponsor-them-and-how-to-participate Tue, 12 Sep 2023 12:49:52 +0000 https://resources.workable.com/?p=90352 Participating in and sponsoring technology events can be an effective way to increase your company’s visibility, build brand awareness, and connect with other professionals in the industry. However, it can also be a daunting task, especially if you are new to event sponsorship and participation. In this blog post, we will walk you through some […]

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Participating in and sponsoring technology events can be an effective way to increase your company’s visibility, build brand awareness, and connect with other professionals in the industry.

However, it can also be a daunting task, especially if you are new to event sponsorship and participation. In this blog post, we will walk you through some key steps to successfully participate in and sponsor a technology event.

1. Identify the right event

The first step is to identify the right technology events for your company. When selecting an event, consider the target audience, location, and theme of the event, and ensure it aligns with your company’s goals and values.

Look for events that attract the right demographic and provide opportunities to showcase your products or services.

At Workable, we stay up to date with upcoming events by researching new events, joining relevant communities, and keeping in touch with event organizers.

2. Determine your budget

Once you’ve identified the right event, determine your budget. Consider how much you’re willing to spend on sponsorship, booth space, marketing materials, travel expenses, booth attractions, giveaways, and other associated costs.

Keep in mind that events can be costly, so allocate your budget wisely. At our last two tech events, Workable branded hats, blue light glasses, pencil cases and camera protectors were really popular giveaways as they are useful in a person’s everyday life and that were cost-effective.

3. Choose your level of participation

Most events offer a range of sponsorship and participation levels. Therefore, it’s crucial to select a level that matches your budget and offers the best return on investment. The options often include booth spaces, sponsorships, and networking events. Carefully consider which choices will maximize your visibility and help you achieve your goals.

Having a technology professional from your company speak at the event can effectively showcase your innovative projects, thus attracting potential job candidates. For example, candidates for Workable job positions often mention the presentation by our VPs of Engineering at Voxxed Days Athens in 2022:

This impactful speech has prompted many to apply to our company or respond positively to our LinkedIn InMails.

4. Plan your marketing materials

Before the event, plan your marketing materials, including banners, flyers, brochures, and business cards. Ensure that your materials are visually appealing and informative, and that they convey your company’s message and brand.

If you plan to offer demos or giveaways, prepare them in advance. A great tip is to include open positions in your QR codes on your banner so that potential candidates can easily access and learn more about your company’s job opportunities.

5. Engage with attendees

During the event, engage with attendees and make connections. Ensure your booth is adequately staffed, and your team is knowledgeable and friendly. Having a good number of technology professionals at the event, including hiring managers, can help potential candidates learn more about your company’s culture and job opportunities.

At Workable, our engineers and hiring managers have better knowledge of our products and technologies than anyone else, making them great candidates to engage with attendees. Offer demos, giveaways, or other incentives to draw people in, attend networking events and sessions, and be open to meeting new people and making connections.

6. Follow up with leads

After the event, follow up with leads by sending personalized messages to thank attendees for stopping by your booth or attending your session. Follow up on any promising leads, schedule meetings or demos as appropriate.

The cost of participating in an event can be compared to hiring a recruitment agency to find one technology professional. Agencies usually charge a 15-20% fee of the gross annual salary of the new hire.

So, if an event leads to a single new hire, it’s well worth the investment, and any additional hires translate into profit. It’s important to remember that the effectiveness of an event can be measured by new hires even one or two years down the line.

Tech events are a brand builder

Participating in and sponsoring technology events can be an excellent way to increase your company’s visibility and connect with industry professionals.

By identifying the right event, determining your budget, choosing the right level of participation, planning your marketing materials, engaging with attendees, and following up with leads, you can make the most of your event experience and maximize your return on investment.

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What is employer branding? https://resources.workable.com/hr-terms/what-is-employer-branding Tue, 03 Sep 2019 09:05:37 +0000 https://resources.workable.com/?p=33384 Employer branding is the representation of a company as an employer. It’s the image a company projects to attract and retain talent. This branding encompasses the company’s values, work culture, and reputation in the job market. A strong employer brand can influence job seekers’ perceptions and decisions, making it a crucial aspect of a company’s […]

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Employer branding is the representation of a company as an employer. It’s the image a company projects to attract and retain talent. This branding encompasses the company’s values, work culture, and reputation in the job market. A strong employer brand can influence job seekers’ perceptions and decisions, making it a crucial aspect of a company’s overall branding strategy.

Contents:

It’s important here to make the distinction between intentionally and unintentionally. While companies might strategically promote their workplaces, their reputation could also be affected by things that are not directly under their control. For example:

  • Candidates who didn’t get a response after their interview with the company could leave negative reviews online.
  • Employees who are excited about the benefits they get at their company could share their positive experience with their friends and families.

Who’s responsible for employer branding?

Usually, HR is the first one that comes to mind when we think about employer branding strategies. And this is correct if we refer to the official actions a company is taking to build and promote its employer brand. But, employer brand is not something you choose – it is what you are. And your identity as a company is shaped by various stakeholders:

  • The founders or business owners, the CEO and all C-suite executives who have a strategic vision for the company and set the values they want to reinforce
  • The line managers who lead, evaluate and train their team members
  • The HR team that manages employee relations and establishes company policies
  • The marketing team that communicates company news externally (e.g. via social media, events, etc.)

All of these stakeholders can play a part in how their company is perceived among job seekers, but, to build a strong employer brand, they need to work together. For example, the marketing team can’t promote how happy their colleagues are enjoying benefits such as bonuses and flexible working hours unless the senior management approves those benefits and HR implements them.

Employer brand vs. Company brand

Another distinction we need to make is between employer brand and company brand. Those two terms should not be confused: the former indicates your reputation as an employer for job candidates whereas the latter indicates your reputation as a company in general.

In this employer branding definition, when we talk about “brand” we refer solely to a company’s reputation as an employer.

Although they’re different, one can impact the other. A company with a strong brand is usually an attractive place to work. On the other hand, a company that has a negative employer brand might discourage people (or other companies) from becoming customers.

The benefits of having a strong employer brand

It’s easier to understand the importance of employer branding if we think of employers with a good reputation. Companies with a strong employer brand:

  • Get job applications without having to spend too much, since employees proactively apply to companies they know they have a nice work environment.
  • Reduce time to hire, as candidates are more likely to accept a job offer from a company with a positive reputation.
  • Improve retention, because employees value healthy workplaces and stay at companies where they can thrive.
  • Attract top talent, as people who’re evaluating different job offers, will consider all criteria – including your reputation as an employer – before making their final decision.

Check out all HR definitions in our complete HR terms library.

How to build your employer branding strategy

The first step is to be a good employer and the second step is to promote what you’re doing as an employer externally. To become a good employer, you need to think about how you treat those who interact with your company, whether you’ve hired them or not. For example:

  • Design an inclusive hiring process, where all job seekers have equal opportunities to get hired regardless of protected characteristics or background.
  • Respect candidates’ time by evaluating their candidacy objectively and replying to them promptly.
  • Craft fair company policies to ensure all employees feel safe, comfortable and valued at work.
  • Provide compensation and benefits that motivate employees and help them balance their work with their personal life.
  • Build career development plans, so that employees can grow their skills and develop professionally within your company.

While working on creating a healthy work environment, you can also design employer branding campaigns to promote your company. Here are a few ideas:

  • Share pictures of your workspaces and group gatherings on social media.
  • Build engaging careers pages where candidates can learn more about your work life.
  • Give voice to your employees (through videos, testimonials, blog posts, etc.) so they can share their unique experiences while working with you.
  • Host career days at your offices where job seekers can see first-hand what it’s like working at your company.

Want to get more ideas on how to boost your employer brand online and offline? Take a look at these ways to improve your employer brand strategy.

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Company social media policy for employees https://resources.workable.com/social-media-company-policy Thu, 07 Jan 2016 15:20:01 +0000 https://resources.workable.com/?p=3390 The Social Media Policy provides guidelines for employees using social media, both personally and on behalf of the company. It emphasizes responsible use, maintaining productivity, and ensuring the company’s image and confidentiality are upheld. The policy also outlines potential disciplinary actions for violations. This sample Employee Social Media Policy is a good starting point for […]

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Company social media policy for employees template

The Social Media Policy provides guidelines for employees using social media, both personally and on behalf of the company. It emphasizes responsible use, maintaining productivity, and ensuring the company’s image and confidentiality are upheld. The policy also outlines potential disciplinary actions for violations.

This sample Employee Social Media Policy is a good starting point for fleshing out your own policy for use of social media in the workplace by your employees.

The social media policy should include:

  1. Guidelines on using personal social media at work, ensuring it doesn’t affect productivity.
  2. Clear instructions for employees representing the company on social media, emphasizing respect, accuracy, and responsibility.
  3. Disciplinary consequences for policy violations, including potential termination.

What is a corporate social media policy?

Most of your employees are likely to use one or more social platforms. Whatever they post on their personal accounts can be a potential risk for your company (e.g. if they share sensitive information). And, more importantly, using social media at work can affect productivity and focus. This is one of the reasons you need a company social media policy – to address limitations on what employees can post and to potentially place restrictions on social media use inside the workplace.

The other reason is your own social media profile; as an organization, you’ll want to have a consistent voice on your social media and want to avoid posting potentially risky statements or information. A social media policy for employees can give them the instructions they need to know how to handle corporate accounts.

social-media-cp

How restrictive should my company social media policy be?

Your employees own their social media profiles, so what they post there can’t be restricted by your organization. You can, however, provide them with reasonable guidelines about what they shouldn’t post about (e.g. confidential data) and provide any potential disciplinary actions if their posts affect your company’s image (e.g. hate speech). As far as your own company’s social media accounts are concerned, you’re entitled to set the rules of posting.

How do I distribute it?

Your social media policy should be part of your employee handbook or live inside your policy database (e.g. in your HRIS). Make sure all employees have read it, especially those in your social media team.

Of course, remember that this policy is a living document – this is because the social media landscape changes often, new rules and regulations about privacy are introduced and trends can also play a part (e.g. the #metoo movement). Make sure you keep up-to-date with changes and think about whether your company social media policy might need some revamping.

Here’s a simple social media policy template to get you started with the essentials:

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Open door policy in the workplace https://resources.workable.com/open-door-company-policy Mon, 23 Nov 2015 13:54:43 +0000 https://resources.workable.com/?p=2743 The Open Door Policy promotes transparent and flexible communication between managers and team members. It encourages an environment where employees can freely approach managers with concerns, feedback, or ideas, fostering a culture of trust, collaboration, and continuous improvement within the organization. This open door policy in the workplace template is free, customizable and useful for promoting […]

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The Open Door Policy promotes transparent and flexible communication between managers and team members. It encourages an environment where employees can freely approach managers with concerns, feedback, or ideas, fostering a culture of trust, collaboration, and continuous improvement within the organization.

This open door policy in the workplace template is free, customizable and useful for promoting a culture of communication and trust in your organization.

This open door policy should include:

  1. Clear guidelines on how employees can approach and communicate with managers, both in person and through digital means.
  2. Managers’ responsibilities to listen, act on feedback, and ensure no retaliation against employees who voice concerns.
  3. Team members’ responsibilities to communicate effectively, resolve minor disputes, and report any violations of company policies.

open door policy in the workplace

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Corporate social responsibility company policy https://resources.workable.com/corporate-social-responsibility-company-policy Tue, 08 Dec 2015 15:12:37 +0000 https://resources.workable.com/?p=2957 The Corporate Social Responsibility (CSR) Policy emphasizes a company’s commitment to ethical practices, environmental protection, and community support. It outlines efforts to give back, ensuring compliance with laws, promoting human rights, and proactively supporting community initiatives, environmental conservation, and educational programs. This Corporate Social Responsibility company policy template is ready to be tailored to your company’s […]

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corporate social responsibility policy template

The Corporate Social Responsibility (CSR) Policy emphasizes a company’s commitment to ethical practices, environmental protection, and community support. It outlines efforts to give back, ensuring compliance with laws, promoting human rights, and proactively supporting community initiatives, environmental conservation, and educational programs.

This Corporate Social Responsibility company policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your social responsibility employment policies.

The corporate social responsibility policy should include:

  1. Clear definitions of compliance and proactiveness, emphasizing ethical business operations and community support.
  2. Guidelines for protecting the environment, ensuring waste disposal best practices, and promoting eco-friendly technologies.
  3. Commitments to human rights, including fair labor practices and non-discrimination.

corporate-respons-cp

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Workplace harassment policy sample https://resources.workable.com/workplace-harassment-company-policy Wed, 18 Nov 2015 09:38:40 +0000 https://resources.workable.com/?p=2698 The workplace harassment policy emphasizes a commitment to a harassment-free environment. It prohibits intimidation, humiliation, sabotage, and discrimination based on various factors. The policy defines harassment, provides examples, and outlines procedures for reporting and addressing harassment, with consequences for violations. This Workplace Harassment Policy template is ready to be tailored to your company’s needs and should […]

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The workplace harassment policy emphasizes a commitment to a harassment-free environment. It prohibits intimidation, humiliation, sabotage, and discrimination based on various factors. The policy defines harassment, provides examples, and outlines procedures for reporting and addressing harassment, with consequences for violations.

This Workplace Harassment Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies. A Workplace Harassment Policy may also be referred to as an Anti-Harassment, Employee Harassment, Sexual Harassment or Racial Harassment Policy.

The workplace harassment policy should include:

  1. A clear definition of what constitutes harassment, including specific examples.
  2. Procedures for employees to report and address harassment incidents.
  3. Disciplinary actions and consequences for those found guilty of harassment.

harassment-cp

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Employee fraternization policy template https://resources.workable.com/fraternization-policy Fri, 28 Apr 2017 08:34:11 +0000 https://resources.workable.com/?p=12387 The Fraternization Policy provides guidelines on personal relationships among employees. While it respects individual rights to form relationships, it emphasizes the need to maintain professionalism, avoid conflicts of interest, and ensure that personal relationships don’t disrupt the workplace. The policy covers dating, friendships, and relationships with supervisors. This employee fraternization policy template is ready to […]

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The Fraternization Policy provides guidelines on personal relationships among employees. While it respects individual rights to form relationships, it emphasizes the need to maintain professionalism, avoid conflicts of interest, and ensure that personal relationships don’t disrupt the workplace. The policy covers dating, friendships, and relationships with supervisors.

This employee fraternization policy template is ready to be tailored for your company’s needs and should be considered a starting point for setting up your employment policies.

This fraternization policy should include:

  1. Clear definitions of acceptable and unacceptable behaviors for employees in relationships.
  2. Guidelines for employees dating supervisors and the potential consequences.
  3. Provisions for maintaining transparency and openness about relationships within the workplace.

fraternization policy

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Moonlighting policy https://resources.workable.com/moonlighting-policy Tue, 14 Nov 2017 10:05:51 +0000 https://resources.workable.com/?p=27517 The Moonlighting Policy addresses employees taking additional jobs outside their primary role in the company. While understanding the need for supplemental income or diverse projects, the policy ensures outside employment doesn’t conflict with the primary job. It emphasizes transparency, prioritizing the main job, and avoiding conflicts of interest. This moonlighting policy template (or outside employment […]

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The Moonlighting Policy addresses employees taking additional jobs outside their primary role in the company. While understanding the need for supplemental income or diverse projects, the policy ensures outside employment doesn’t conflict with the primary job. It emphasizes transparency, prioritizing the main job, and avoiding conflicts of interest.

This moonlighting policy template (or outside employment policy) is ready to be tailored to your company’s needs and can be a starting point for setting up your employment policies.

This moonlighting policy should include:

  1. Clear definitions of what constitutes a side job and the expectations surrounding it.
  2. Guidelines on how employees should approach and inform their managers about their outside jobs.
  3. Consequences for violating the policy, especially concerning non-compete and confidentiality agreements.

moonlighting policy

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Employee Handbook https://resources.workable.com/employee-handbook-policies Fri, 15 Sep 2017 13:19:02 +0000 https://resources.workable.com/?p=23129 The employee handbook is a document outlining a company’s mission, policies, and expectations. It provides clarity on employee rights and responsibilities, ensuring a harmonious work environment. The handbook covers employment basics, workplace policies, code of conduct, compensation, benefits, working hours, and termination procedures. From a code of conduct to benefits and perks to employment details, […]

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The employee handbook is a document outlining a company’s mission, policies, and expectations. It provides clarity on employee rights and responsibilities, ensuring a harmonious work environment. The handbook covers employment basics, workplace policies, code of conduct, compensation, benefits, working hours, and termination procedures.

From a code of conduct to benefits and perks to employment details, this employee handbook template has everything you need to start your own company policies.

employee handbook

What is an employee handbook?

An employee handbook is a document that communicates your company’s mission, policies and expectations. Employers give this to employees to clarify their rights and responsibilities while they’re employed with the company.

To help you build the best employee handbook, we crafted a template to give you a headstart in creating your own document. Download the full Employee Handbook template in .doc and pdf format by clicking on the links at the bottom of this page.

The employee handbook policy should include:

  1. Employment basics: Definitions of employment-related terms, rules regarding attendance, and an overview of the recruitment process
  2. Workplace policies: Descriptions of the workplace environment, including confidentiality, harassment prevention, and workplace safety
  3. Code of conduct: Guidelines on employee behavior, including dress code, cyber security, conflict of interest, and workplace relationships

Words in brackets are placeholders — substitute them with your company’s specific guidelines. Also, feel free to modify this template’s language to match your company’s culture.

Here’s what should be included in an employee handbook; our template covers every important policy of an employee manual:

If you need to work only on specific parts of your handbook, click on each of the following sections to download them separately.

By tying these sections together, you can build a complete company employee handbook. The full template includes these sections plus an introduction so you can welcome new employees to your company.

To support your efforts even further, here’s our guide on what each section entails and tips to flesh out your own employee manual matching your company’s requirements:

Keep in mind that our employee handbook examples and relevant advice are not legal documents and may not take into account all relevant local or national laws. Neither the author nor Workable will assume any legal liability that may arise from the use of these templates. Please ask your attorney to review your finalized policy documents or Handbook.

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Corporate email usage policy template https://resources.workable.com/email-usage-policy-template Wed, 28 Jun 2017 14:58:56 +0000 https://resources.workable.com/?p=18091 The Email Usage Policy provides guidelines for employees using corporate email addresses. It emphasizes appropriate and inappropriate uses, security measures, and the importance of maintaining professionalism. The policy also covers personal use limitations, email signatures, and potential disciplinary actions for violations. This corporate email usage policy template is ready to be tailored to your company’s […]

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The Email Usage Policy provides guidelines for employees using corporate email addresses. It emphasizes appropriate and inappropriate uses, security measures, and the importance of maintaining professionalism. The policy also covers personal use limitations, email signatures, and potential disciplinary actions for violations.

This corporate email usage policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

This email usage policy should include:

  1. Clear distinctions between appropriate and inappropriate email use.
  2. Security measures, including password requirements and strategies to identify phishing attempts.
  3. Guidelines for creating professional email signatures and the consequences of policy violations.

email usage policy

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Company car policy sample https://resources.workable.com/company-car-policy Fri, 27 Jan 2017 14:57:59 +0000 https://resources.workable.com/?p=8277 The Company Car Policy provides guidelines for employees using company-assigned vehicles. It defines eligibility, prerequisites for driving, driver obligations, and procedures following accidents. The policy emphasizes safe driving, proper vehicle maintenance, and the importance of adhering to legal and company standards. This company car policy template is ready to tailor to your company’s needs. Use […]

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The Company Car Policy provides guidelines for employees using company-assigned vehicles. It defines eligibility, prerequisites for driving, driver obligations, and procedures following accidents. The policy emphasizes safe driving, proper vehicle maintenance, and the importance of adhering to legal and company standards.

This company car policy template is ready to tailor to your company’s needs. Use this as a starting point when creating your employment policies.

The company car policy should include:

  1. Criteria determining which employees are eligible for a company car
  2. Specific obligations and behaviors expected from drivers, including reporting accidents and maintenance needs
  3. Consequences and disciplinary actions for violations, such as misuse or unsafe driving practices

company car policy

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Sample Employee Business Expense Policy https://resources.workable.com/employee-expense-company-policy Tue, 24 Nov 2015 15:50:24 +0000 https://resources.workable.com/?p=2754 The Employee Expense Policy outlines procedures for reimbursing employees for work-related expenses. It categorizes expenses into those paid directly by the company and those reimbursable to employees. The policy emphasizes documentation, approval processes, and defines both reimbursable and non-reimbursable expenses. This Employee Expense Company Policy template is ready to be tailored to your company’s needs and […]

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The Employee Expense Policy outlines procedures for reimbursing employees for work-related expenses. It categorizes expenses into those paid directly by the company and those reimbursable to employees. The policy emphasizes documentation, approval processes, and defines both reimbursable and non-reimbursable expenses.

This Employee Expense Company Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

This employee expense policy should include:

  1. Definitions of work-related expenses and the distinction between company-paid and reimbursable expenses.
  2. Clear guidelines on what constitutes reimbursable expenses and the documentation required.
  3. Procedures for submitting reimbursement claims, including timelines and the approval process.

employee-expenses-cp

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Retaliation in the Workplace Policy https://resources.workable.com/no-retaliation-company-policy Mon, 30 Nov 2015 13:46:36 +0000 https://resources.workable.com/?p=2825 This No Retaliation Company Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies. This no retaliation policy should include: Definitions and examples of actions that might lead to retaliation, such as complaints or participation in investigations. Clear procedures for employees to report […]

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This No Retaliation Company Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

This no retaliation policy should include:

  1. Definitions and examples of actions that might lead to retaliation, such as complaints or participation in investigations.
  2. Clear procedures for employees to report misconduct or violations without facing retaliation.
  3. Consequences for those found guilty of retaliatory actions, ensuring accountability.

no retaliation whistle blower

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Sample Business Dress Code Policy https://resources.workable.com/dress-code-company-policy Fri, 15 Jan 2016 11:16:00 +0000 https://resources.workable.com/?p=3529 The Business Dress Code Policy outlines expectations for employee attire at work, emphasizing the importance of appearance when representing the company. It provides guidelines on grooming, appropriateness, and professionalism, and addresses specific dress codes for various occasions and positions within the company. This sample Employee Dress Code Policy template is ready to be tailored to your company’s […]

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The Business Dress Code Policy outlines expectations for employee attire at work, emphasizing the importance of appearance when representing the company. It provides guidelines on grooming, appropriateness, and professionalism, and addresses specific dress codes for various occasions and positions within the company.

This sample Employee Dress Code Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your company dress code policies.

This business dress code policy should include:

  1. Clear guidelines on grooming and cleanliness, ensuring employees present themselves well.
  2. Specific rules on what constitutes work-appropriate attire, prohibiting clothes typical for workouts or outdoor activities.
  3. Provisions for special occasions or positions that may require different dress codes, such as meetings with clients.

employee dress code policy

 

 

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Company cyber security policy template https://resources.workable.com/cyber-security-policy Thu, 11 May 2017 14:53:14 +0000 https://resources.workable.com/?p=13481 The Cyber Security Policy provides guidelines to safeguard the company’s data and technology infrastructure. It addresses potential threats like human errors, hacker attacks, and system malfunctions, emphasizing proactive measures, employee responsibilities, and reporting mechanisms to maintain data integrity and security. This Company cyber security policy template is ready to be tailored to your company’s needs […]

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The Cyber Security Policy provides guidelines to safeguard the company’s data and technology infrastructure. It addresses potential threats like human errors, hacker attacks, and system malfunctions, emphasizing proactive measures, employee responsibilities, and reporting mechanisms to maintain data integrity and security.

This Company cyber security policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

This cyber security policy should include:

  1. Definitions of confidential data and the importance of its protection.
  2. Procedures for data transfer, ensuring security and preventing unauthorized access.
  3. Reporting mechanisms for scams, privacy breaches, and potential security threats, ensuring timely response and resolution.

cyber security policy

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Sample maternity leave policy https://resources.workable.com/maternity-leave-company-policy Thu, 14 Jan 2016 11:42:36 +0000 https://resources.workable.com/?p=3509 The Maternity Leave Policy outlines provisions for expectant or new mothers requiring leave for pregnancy, childbirth, or child care. It defines eligibility, duration, and benefits, ensuring support for pregnant employees. The policy also covers adoption and emphasizes maintaining the employee’s position and benefits during leave. This Maternity Leave policy sample template is ready to be tailored to […]

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The Maternity Leave Policy outlines provisions for expectant or new mothers requiring leave for pregnancy, childbirth, or child care. It defines eligibility, duration, and benefits, ensuring support for pregnant employees. The policy also covers adoption and emphasizes maintaining the employee’s position and benefits during leave.

This Maternity Leave policy sample template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

The maternity leave policy should include:

  1. Definitions of eligibility and the scope of maternity leave, including adoption scenarios
  2. Clear procedures for requesting maternity leave, including notice requirements and potential documentation
  3. Guidelines on the duration, benefits, and potential extensions of maternity leave, ensuring clarity and support

maternity-cp

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Company data protection policy https://resources.workable.com/data-protection-company-policy Tue, 01 Dec 2015 12:01:51 +0000 https://resources.workable.com/?p=2855 This Company Data Protection Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies. This data protection policy should include: Definitions of the types of data collected and the parties covered by the policy. Rules for collecting, storing, and handling data, ensuring accuracy, security, […]

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data protection company policy templateThis Company Data Protection Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

This data protection policy should include:

  1. Definitions of the types of data collected and the parties covered by the policy.
  2. Rules for collecting, storing, and handling data, ensuring accuracy, security, and legal compliance.
  3. Procedures for reporting data breaches, misuse, and the company’s obligations towards data owners.

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Employee recognition programs policy template https://resources.workable.com/employee-recognition-programs-policy-template Mon, 25 Sep 2023 14:44:02 +0000 https://resources.workable.com/?p=90914 The employee recognition programs policy template offers a structured approach to recognizing and rewarding employees, ensuring consistency and fairness across the organization. By providing clear guidelines and criteria, HR professionals can seamlessly implement and manage recognition programs, fostering a positive work culture and boosting employee morale. What is an employee recognition programs policy? Employee recognition […]

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The employee recognition programs policy template offers a structured approach to recognizing and rewarding employees, ensuring consistency and fairness across the organization. By providing clear guidelines and criteria, HR professionals can seamlessly implement and manage recognition programs, fostering a positive work culture and boosting employee morale.

What is an employee recognition programs policy?

Employee recognition programs are designed to acknowledge and appreciate the hard work, dedication, and achievements of employees. Such programs not only celebrate individual accomplishments but also reinforce the organization’s values and objectives. By recognizing employees’ efforts, organizations can enhance job satisfaction, increase engagement, and promote a culture where excellence is celebrated and emulated. These programs can be both formal, with scheduled award ceremonies, and informal, allowing for spontaneous recognition of exceptional work.

An employee recognition programs policy should include:

  1. Clear criteria for eligibility and selection
  2. A diverse range of recognition methods, both monetary and non-monetary
  3. A transparent nomination and selection process
  4. Guidelines on the frequency and timing of recognition events or awards

Why is it important to have an employee recognition programs policy?

Having a structured employee recognition programs policy is crucial for fostering a positive work environment. Recognizing employees’ achievements boosts morale, increases job satisfaction, and encourages continuous excellence. Moreover, it reinforces the organization’s values, promotes loyalty, and can lead to increased productivity. Such a policy also ensures fairness and consistency in how recognitions are awarded, eliminating biases and promoting a culture of meritocracy.

Step by step instructions on how to write your own policy

1. Define the purpose

Start by outlining the main objectives of the recognition program, such as boosting morale, reinforcing company values, or promoting specific behaviors.

2. Set clear criteria

Determine what achievements or behaviors will be recognized. This could range from project completions, innovative ideas, to years of service.

3. Choose recognition methods

Decide on the types of rewards. This could include monetary bonuses, certificates, public acknowledgment, or additional leave days.

4. Nomination process

Establish a process for colleagues or managers to nominate deserving employees. Ensure this process is transparent and free from biases.

5. Selection committee

Form a committee responsible for reviewing nominations and selecting awardees. This committee should represent various departments for diversity.

6. Frequency of recognition

Decide how often recognitions will be awarded, be it monthly, quarterly, or annually.

7. Communication

Clearly communicate the policy to all employees, ensuring they understand the process and the value the organization places on recognition.

Employee recognition programs policy template

Brief & Purpose

At [Organization Name], we believe in the power of recognizing and celebrating our employees’ achievements. This policy aims to acknowledge the hard work, dedication, and contributions of our team members, reinforcing our organizational values and promoting a culture of excellence.

Scope

This policy applies to all full-time employees of [Organization Name].

Guidelines

Employees can be nominated for significant contributions to the company’s success.
Rewards should be meaningful and reflect the achievement.
All recognitions should align with the company’s values and promote a positive work culture.
Monetary rewards are separate from regular salaries or bonuses.

Nomination and selection

Nominations can be submitted by colleagues or managers, highlighting the nominee’s achievements. A committee will review these nominations quarterly, selecting individuals who best exemplify [Organization Name]’s values and have made significant contributions.

Types of recognition

Performance Awards: For employees who consistently meet or exceed their targets.
Innovation Awards: For those who introduce beneficial new ideas or processes.
Service Awards: Recognizing long-serving employees.

Conclusion

At [Organization Name], we understand the importance of acknowledging our team’s efforts. Through this policy, we aim to foster a culture where excellence is recognized, celebrated, and emulated.

Disclaimer: This policy template is meant to provide general guidelines and should be used as a reference. It may not take into account all relevant local, state or federal laws and is not a legal document. Neither the author nor Workable will assume any legal liability that may arise from the use of this policy.

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Equal Opportunity Employer Policy (EEO policy statement) https://resources.workable.com/equal-opportunity-company-policy Mon, 16 Nov 2015 12:08:15 +0000 https://resources.workable.com/?p=2671 The Equal Opportunity Policy emphasizes fairness and diversity in the workplace. It ensures that all employment aspects, from hiring to termination, are free from discrimination based on protected characteristics. The policy promotes an environment where everyone’s rights are respected and valued. This equal opportunity employer (EEO) policy statement template can help you draft an equal opportunity […]

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The Equal Opportunity Policy emphasizes fairness and diversity in the workplace. It ensures that all employment aspects, from hiring to termination, are free from discrimination based on protected characteristics. The policy promotes an environment where everyone’s rights are respected and valued.

This equal opportunity employer (EEO) policy statement template can help you draft an equal opportunity employer statement, follow EEO laws and ensure fairness in your workplace. Modify it based on your needs.

The equal opportunity policy should include:

  1. Definitions of protected characteristics like age, gender, ethnicity, and religion.
  2. Guidelines ensuring fairness in hiring, training, performance evaluation, and termination.
  3. Procedures for reporting violations and the potential disciplinary actions for non-compliance.

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Sample company sick leave policy https://resources.workable.com/sick-leave-company-policy Tue, 17 Nov 2015 11:49:52 +0000 https://resources.workable.com/?p=2682 The Sick Leave Policy details provisions for employees needing absence due to illness. It specifies accrual and usage of sick leave, differentiating it from other leaves. The policy emphasizes early notification, potential requirements for medical certification, and encourages remote work to prevent illness spread. This Company Sick Leave Policy template is ready to be tailored to […]

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The Sick Leave Policy details provisions for employees needing absence due to illness. It specifies accrual and usage of sick leave, differentiating it from other leaves. The policy emphasizes early notification, potential requirements for medical certification, and encourages remote work to prevent illness spread.

This Company Sick Leave Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies. A company sick leave policy may also be called a sick time policy, sick pay policy, or sick days policy.

This sick leave policy should include:

  1. Clear definitions distinguishing sick leave from other types of leave.
  2. Guidelines on how and when employees should notify their supervisors about their absence.
  3. Circumstances under which a physician’s note or medical certification might be required.

sick-leave-cp

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Unlimited vacation company policy https://resources.workable.com/unlimited-vacation-company-policy Fri, 12 Aug 2016 13:14:22 +0000 https://resources.workable.com/?p=6270 This Unlimited Vacation policy sample is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies. The unlimited vacation policy should include: Definitions of the policy’s scope, including who it applies to Minimum and maximum time off guidelines, ensuring employees take necessary breaks Procedures for requesting leave, including […]

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This Unlimited Vacation policy sample is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

The unlimited vacation policy should include:

  1. Definitions of the policy’s scope, including who it applies to
  2. Minimum and maximum time off guidelines, ensuring employees take necessary breaks
  3. Procedures for requesting leave, including communication expectations and supervisor approvals

unlimited vacation company policy

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Cultural differences at work: another challenge for DEI https://resources.workable.com/tutorial/cultural-challenges-at-work Tue, 16 Aug 2022 13:30:13 +0000 https://resources.workable.com/?p=86283 You recruit from a diverse slate of candidates and even hire people across all spectrums – race, gender, religion, national origin, you name it. However, your leadership still looks the same today as it did 15 years ago. What’s going on here? It’s not overt racism – your business is actively recruiting minority candidates. If […]

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You recruit from a diverse slate of candidates and even hire people across all spectrums – race, gender, religion, national origin, you name it. However, your leadership still looks the same today as it did 15 years ago.

What’s going on here? It’s not overt racism – your business is actively recruiting minority candidates. If you can get people on board but not retain them, it’s likely coming from something more subtle: cultural clashes at work.

Cultural differences at work

What do a Black superintendent and a potato-loving Asian have in common? They operate out of the local cultural norms.

Blacks or African Americans make up only 2.4% of the population in Salt Lake City, Utah, so it may not be surprising that the first Black Superintendent of Schools, Dr. Timothy Gadson III, only started in 2021. And the school board suspended him one year later – the same school board that unanimously approved his appointment.

Typically, having the same manager that hires you fire you is a pretty strong defense against illegal discrimination. After all, if the school board didn’t want a Black man in the position, why would they hire one? It can’t be racism – there must be another explanation.

The only school board member who voted to retain Gadson is also Black and said the complaints were “baseless, racially motivated and based on cultural misunderstandings.”

Local news reports claim critics called him loud and intimidating and say he abused his position by hiring other Black workers.

The potato-eating Asian story has a bit more humor: A white employee became upset that an Asian employee ate potatoes in a “sexy” way – biting into them whole. When an investigation showed that she also criticized another Asian employee’s lunch choices, it became clear: This was never about eating potatoes. This was about watching someone do something outside of local cultural norms.

What is culture?

Culture is the “ideas, customs, and social behavior of a particular people or society.” You don’t generally even notice the culture you grew up in. This is just how things are. Think about it: when you are at a friend’s house at dinner time, does the friend invite you to stay for dinner?

You may be surprised that the answer to that is entirely cultural. Given that you’re not dying of starvation or are impoverished to the point that you can’t feed yourself, inviting someone to stay for dinner varies significantly from culture to culture. In Sweden, your hosts likely won’t offer you a plate of food.

On the other hand, in other countries, your host would feed you and sacrifice their own dinner to ensure you, the guest, get to eat.

 

Culture impacts every moment of our lives. How we shop, how we eat, how we greet (or don’t greet!) our neighbors on the street, and how loud we speak in public are all part of the culture. And the funny thing is, most people assume that how they do it is how everyone does it until they directly confront a situation outside their cultural bubble.

To help diversity thrive in your organization, you need to recognize the value of culture – which includes knowing when to let things go and when to say: “That’s not how we do things here.”

Have your company culture accept all cultures

The key to accepting other cultures is to separate out what things are essential and what are not important. Ask yourself: Am I making this criticism because it is different or because it is wrong?

  • Different: talking loudly and directly
  • Wrong: talking rudely
  • Different: wearing a hairstyle outside the local cultural norms
  • Wrong: not having good hygiene
  • Different: wanting to start work at 10 instead of 8
  • Wrong: not showing up for meetings on time and wasting people’s time
  • Different: having a name that is difficult for native English speakers to pronounce
  • Wrong: refusing to learn how to pronounce someone’s name

Making this distinction between different and wrong can help you stop and think before you blurt something out. Eating potatoes with your fingers may seem wrong, but it’s just a cultural difference.

Standardize processes

One of the best ways to limit discrimination based on cultural differences is to set measurable goals for employees and then follow up on those. If you just let managers do whatever they want, you can end up with discriminatory practices that drive people out.

For instance, Textio found that men were likelier to receive feedback solely based on their work, while women received personality feedback. Managers also used different words to describe male and female employees. Can you guess which words were more likely to be associated with women?

  • Group 1: brilliant, genius, confident, ambitious
  • Group 2: abrasive, challenging, helpful, collaborative

If you guessed Group 1 was men, and Group 2 was women, you’d be right. Why do these words come up in performance appraisals? They are just cultural nightmares, and how does someone respond or change their behavior based on that?

Instead, have all performance appraisals focus on the job and stay away from personality. If a manager feels compelled to comment on an employee’s “abrasive” personality, ask the manager to explain why that is a problem.

If the manager can’t articulate how it causes problems in the office, then it doesn’t go into the appraisal.

Don’t describe – explain

If they can, then the explanation goes in, not the description. For instance, instead of saying, “You are abrasive,” you’d say, “You cut customers off in mid-sentence. Please focus on letting people finish their thoughts before answering.”

An employee can change behavior on the latter because it’s a specific and resolvable example. ‘Abrasive’ is just too general.

Build inclusive hiring practices

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Build inclusive hiring practices

This helps you avoid cultural mixups and forces managers to justify their criticisms and praises – it goes both ways. No one would write, “You are a genius” in a performance appraisal. Instead, give details about what the employee did that evokes that impression. You may find out that the person isn’t a genius after all if you can’t identify what they did.

Fixing cultural differences at work is only one step toward making your business a better place for everyone, but it can be a step toward helping to retain and develop underrepresented employees. And that’s good for every business.

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How to hire veterans https://resources.workable.com/tutorial/how-to-hire-veterans Wed, 01 Aug 2018 15:23:46 +0000 https://resources.workable.com/?p=31491 To help you determine where to look for these candidates and how to market your company as veteran-friendly, here’s our guide on how to hire veterans: Create a hiring strategy Skills involved in military service go far beyond combat training. Depending on their role, veterans may be skilled in computer repair, operating machinery, recruiting personnel […]

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To help you determine where to look for these candidates and how to market your company as veteran-friendly, here’s our guide on how to hire veterans:

Create a hiring strategy

Skills involved in military service go far beyond combat training. Depending on their role, veterans may be skilled in computer repair, operating machinery, recruiting personnel or managing supply chains. Or they might be military doctors or engineers. Yet, hiring teams are sometimes unaware that military experience is relevant to civilian jobs. This might get accentuated by veterans’ lack of training on how to present their transferable skills in their resumes.

How do you bridge this gap? Here are a few ideas to start you off:

  • Partner with organizations and use online resources. For example, explore the directory of Veteran Employment Representatives by the Veterans’ Employment and Training Service (VETS). Through this site, you can find an expert in your state οr nationwide and email them directly to ask for guidance. Also, look for local organizations that support veterans, like the Disabled American Veterans, Hiring Our Heroes and CareerOneStop. Reach out to a representative and ask them to coach your recruiters and hiring managers on how to look beyond the – often imperfect – resumes of veterans and how to evaluate their skills effectively.
  • Set measurable goals and decide on tactics. This is fitting military lingo – formulating a targeted hiring and retention program can help you recruit veteran candidates in a systematic way. For example, BAE Systems, an international defence, security and aerospace company, has set monthly hiring goals and focuses on hiring women veterans through its branded Warrior Integration Program. You don’t have to start big, but having a structured approach to veteran employment programs is a good idea.

Be a veteran-friendly employer

Here’s how you can encourage veterans to apply at your company and help them thrive in your workplace:

  • Consider creating veteran mentoring or support groups. These initiatives are important factors for veterans who’re looking for a job, according to Monster’s survey. Starting an apprenticeship for veterans is also a good option.
  • Ensure you can accommodate veterans with disabilities. Some service members might have suffered injuries. Advocate for alterations to make your offices more accessible, (like installing a ramp or elevator) or offer remote work options.
  • Think about the benefits you could offer. For example, what does your medical insurance cover? If it includes mental health services, it might be an extra incentive for veterans who battle post-service disorders.

Where to post veteran job listings

Posting job ads that reach your target audience brings you in front of qualified job seekers and helps you hire faster. Here are a few places where companies that hire veterans in the U.S. advertise their open roles:

When creating your job ad for posting to one of these sites, it’s important to be aware of your audience. Personalize your job ad to appeal to veterans:

  • Provide a clear description of the role. Veterans might not be familiar with what a civilian job entails.
  • Explain your mission. Candidates who’ve served in the military will appreciate having a purpose.
  • Mention coaching opportunities. Veterans are used to working in team environments and value mentorship.
  • Share your company’s veteran hiring programs or initiatives. They’ll give an extra motive to candidates who are considering to apply.

Job boards often have candidate databases you can look through too. When you find candidates who match your criteria, send them a sourcing email to build a relationship and see whether they’d be interested in working with your company.

Post your jobs for free

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Post a job

Show veterans that you want to hire them

Use social media to encourage veterans to apply to your jobs. For example, you could advertise a job opening on Twitter using hashtags like:

Similarly, you might find Facebook useful for this purpose through groups like:

If you’ve already hired one or more veterans, you could ask them to share their experience on your site or social media accounts. For example, JPMorgan Chase & Co. has created a series of videos where existing employees explain how they use their military skills in their jobs. Here’s one of those videos:

Attend career fairs

Attending job fairs for veterans is a good opportunity to connect with lots of candidates in person. This will help you build your brand as an employer that supports veterans.

Many job boards for veterans host relevant career fairs, so you could ask a representative to let you know when these are happening. Also, reach out to organizations that support veterans to register to upcoming career fairs. For example, check out scheduled job fairs by the Disabled American Veterans, Recruit Military and JobZone.

When participating in job fairs, it’s important that your attending employees are familiar with military roles. Also, if you’re already employing veterans, invite them to come with you to talk to candidates about their experiences in your workplace.

Evaluate veterans’ skills effectively

When interviewing veterans over the phone or in-person, assess their transferable skills – just like you do with other candidates. You could also ask specifically about skills they gained while in service. Since they might not be familiar with traditional interview questions like ‘what’s your greatest weakness’, opt for behavioral or situational questions instead. (It’s best to avoid asking them about experiences in the battlefield. Questions focused on their day-to-day duties in the military are preferable).

Here are some sample questions to ask veteran candidates:

  • How will your military training help you do this job?
  • Communication skills are very important in this role. How did you hone these skills during your service?
  • What other soft skills did you gain in the army/ marine corps/ etc. that you can use in this job?
  • Describe a time when you had to make a quick decision/solve a problem for your team.

Use a structured interview process, where you ask all candidates the same questions for more objective decisions. Aim to keep in touch with candidates you didn’t hire – they may be the best people for future roles. And, maintain good relationships with organizations that support veterans to keep hiring qualified people and establish your company as a veteran-friendly employer.

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Employee Cell Phone Policy https://resources.workable.com/cell-phone-company-policy Thu, 21 Jan 2016 16:08:25 +0000 https://resources.workable.com/?p=3609 The Cell Phone Policy provides guidelines for employees using cell phones during work hours. Recognizing the integral role of phones, the policy addresses both benefits and potential distractions. It emphasizes prudent use, prohibits certain activities, and outlines consequences for misuse. This Employee Cell Phone Policy is ready to be tailored to your company’s needs and should […]

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The Cell Phone Policy provides guidelines for employees using cell phones during work hours. Recognizing the integral role of phones, the policy addresses both benefits and potential distractions. It emphasizes prudent use, prohibits certain activities, and outlines consequences for misuse.

This Employee Cell Phone Policy is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies. The cell phone company policy may also be referred to as a no mobile phones at work policy or a bring your own device (BYOD) policy.

The cell phone policy should include:

  1. Clear definitions of acceptable and unacceptable cell phone use during work hours.
  2. Guidelines for using company-issued phones and preserving their condition.
  3. Consequences for excessive or inappropriate cell phone use, including potential disciplinary actions.cell phone company policy

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Work from Home Policy Sample https://resources.workable.com/work-from-home-company-policy Mon, 16 Nov 2015 12:14:00 +0000 https://resources.workable.com/?p=2673 The work from home policy should include: Criteria determining eligibility for remote work based on job duties. Specific reasons that may necessitate telecommuting, such as parenting, emergencies, or work-life balance. Procedures for requesting and approving work from home, including considerations for cybersecurity and team collaboration.

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The work from home policy should include:

  1. Criteria determining eligibility for remote work based on job duties.
  2. Specific reasons that may necessitate telecommuting, such as parenting, emergencies, or work-life balance.
  3. Procedures for requesting and approving work from home, including considerations for cybersecurity and team collaboration.

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Separation/Termination of Employment Policy Sample https://resources.workable.com/separation-of-employment-company-policy Wed, 25 Nov 2015 14:13:45 +0000 https://resources.workable.com/?p=2771 The Termination/Separation of Employment Policy outlines the procedures and conditions under which an employee’s association with the company ends. It addresses both voluntary and involuntary dismissals, detailing reasons, processes, and legal considerations to ensure fairness and compliance during the separation process. This Termination/Separation of Employment Policy template is ready to be tailored to your company’s needs […]

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The Termination/Separation of Employment Policy outlines the procedures and conditions under which an employee’s association with the company ends. It addresses both voluntary and involuntary dismissals, detailing reasons, processes, and legal considerations to ensure fairness and compliance during the separation process.

This Termination/Separation of Employment Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies. A termination/separation of employment policy may also be referred to as an employee termination policy or termination of employment policy.

This termination/separation of employment policy should include:

  1. Definitions of voluntary and involuntary dismissals, including specific reasons for each.
  2. Procedures for resignation, involuntary dismissal, and the necessary documentation.
  3. Legal considerations and guidelines to prevent wrongful dismissals and ensure compliance.

separation-employment-cp

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Employee PTO policy sample https://resources.workable.com/paid-time-off-company-policy Wed, 09 Dec 2015 15:10:50 +0000 https://resources.workable.com/?p=2969 This Employee PTO policy sample is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies. An Employee PTO policy may also be called a vacation policy or time off policy. This paid time off policy should include: Definitions and distinctions between PTO and other types of leave […]

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This Employee PTO policy sample is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies. An Employee PTO policy may also be called a vacation policy or time off policy.

This paid time off policy should include:

  1. Definitions and distinctions between PTO and other types of leave
  2. Accrual process details, including the amount of PTO offered to different employee categories
  3. Procedures for requesting PTO and guidelines on its usage throughout the year

paid-time-off-cp

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Employee Remote Work Policy Template https://resources.workable.com/remote-work-policy Fri, 07 Apr 2017 12:13:30 +0000 https://resources.workable.com/?p=10096 The Remote Work Policy outlines guidelines for employees working outside the office. It defines remote work arrangements, offers guidance for effective remote work, emphasizes compliance with company policies, and details equipment provisions and compensation adjustments for remote employees. This sample Employee Remote Work Policy template is ready to be tailored to your company’s needs and […]

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The Remote Work Policy outlines guidelines for employees working outside the office. It defines remote work arrangements, offers guidance for effective remote work, emphasizes compliance with company policies, and details equipment provisions and compensation adjustments for remote employees.

This sample Employee Remote Work Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

This remote work policy should include:

  1. Definitions and conditions for permanent and temporary remote work arrangements
  2. Guidelines to ensure effective remote work, including workspace setup and communication practices
  3. Provisions regarding equipment, compensation adjustments, and compliance with other company policies

remote work policy

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Employee Conflict of Interest Policy https://resources.workable.com/conflict-of-interest-company-policy Mon, 18 Jan 2016 09:32:01 +0000 https://resources.workable.com/?p=3536 This sample Employee Conflict of Interest Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies. This conflict of interest statement should be modified with your company’s specific regulations. This conflict of interest company policy should include: Definitions and examples of potential conflicts of […]

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This sample Employee Conflict of Interest Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies. This conflict of interest statement should be modified with your company’s specific regulations.

This conflict of interest company policy should include:

  1. Definitions and examples of potential conflicts of interest
  2. Procedures for reporting and resolving identified or suspected conflicts
  3. Disciplinary consequences for concealed conflicts or unresolved issues

conflict-of-interest-cp

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Coronavirus (COVID-19) company policy https://resources.workable.com/coronavirus-covid-19-company-policy Thu, 12 Mar 2020 12:34:24 +0000 https://resources.workable.com/?p=74007 In this Coronavirus (COVID-19) company policy sample, you’ll find all the essential guidelines employees should follow during the coronavirus outbreak and temporary alterations of existing sick leave and work from home policies. This coronavirus covid-19 company policy should include: Protocols for sick leave and work-from-home requests related to COVID-19 Measures for traveling and commuting during […]

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In this Coronavirus (COVID-19) company policy sample, you’ll find all the essential guidelines employees should follow during the coronavirus outbreak and temporary alterations of existing sick leave and work from home policies.

This coronavirus covid-19 company policy should include:

  1. Protocols for sick leave and work-from-home requests related to COVID-19
  2. Measures for traveling and commuting during the pandemic
  3. General hygiene rules to prevent the spread of the virus in the workplace

Not quite what you’re looking for? Try our COVID-19 mandatory vaccination and workplace safety policy template.

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Code of ethics policy https://resources.workable.com/professional-code-of-ethics-policy Tue, 23 Apr 2019 15:00:19 +0000 https://resources.workable.com/?p=32596 This professional code of ethics example is ready to be tailored to your company’s needs. Complement this sample with other elements of a code of conduct policy and add both to a complete employee handbook. This professional code of ethics policy should include: Definitions and distinctions between professional ethics and other codes. Principles guiding behavior, […]

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This professional code of ethics example is ready to be tailored to your company’s needs. Complement this sample with other elements of a code of conduct policy and add both to a complete employee handbook.

This professional code of ethics policy should include:

  1. Definitions and distinctions between professional ethics and other codes.
  2. Principles guiding behavior, such as respect, integrity, lawfulness, and teamwork.
  3. Procedures for reporting violations and potential disciplinary actions.

 

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Bereavement leave company policy https://resources.workable.com/bereavement-leave-company-policy Tue, 17 Nov 2015 17:00:38 +0000 https://resources.workable.com/?p=2688 This sample bereavement policy is ready to be tailored to your company’s needs and serves as a starting point for setting up your employment policies. A bereavement leave policy may also be referred to as a compassionate leave policy. Be sure to check bereavement time off laws in your location before drafting your bereavement leave […]

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This sample bereavement policy is ready to be tailored to your company’s needs and serves as a starting point for setting up your employment policies. A bereavement leave policy may also be referred to as a compassionate leave policy.

Be sure to check bereavement time off laws in your location before drafting your bereavement leave policy. For example, the law in the U.K. and the U.S. doesn’t provide for any leave in cases of bereavement, while the law in France does.

This bereavement leave policy should include:

  1. Definitions of bereavement leave and who qualifies as immediate family
  2. Duration and conditions of the leave, including paid and unpaid periods
  3. Procedures for requesting bereavement leave and any required documentation

Bereavement leave policy for companies

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Sample Employee Code of Conduct Policy https://resources.workable.com/employee-code-of-conduct-company-policy Tue, 24 Nov 2015 10:55:59 +0000 https://resources.workable.com/?p=2747 A code of conduct policy outlines the appropriate behaviour employees are expected to follow in the workplace towards their colleagues, supervisors and overall organisation. This sample Employee Code of Conduct Company Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies. An […]

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A code of conduct policy outlines the appropriate behaviour employees are expected to follow in the workplace towards their colleagues, supervisors and overall organisation. This sample Employee Code of Conduct Company Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies. An employee code of conduct policy may also be referred to as a Conduct in the Workplace Policy.

This employee code of conduct policy should include:

  1. Guidelines on compliance with laws and ethical behavior.
  2. Standards for respect in the workplace and prevention of discriminatory behavior or harassment.
  3. Protocols for the protection and appropriate use of company property.

code-of-conduct-cp

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Employee Attendance Policy https://resources.workable.com/attendance-company-policy Thu, 03 Dec 2015 16:27:23 +0000 https://resources.workable.com/?p=2898 This Employee Attendance Policy template can help you manage absenteeism and gives you an insight on how to set up or improve your company attendance policy for employees. May also be referred to as an Attendance Management Policy, Absenteeism Policy, Tardiness Policy. This Employee Attendance policy should include: Definitions of absenteeism, tardiness, and presenteeism. Procedures […]

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This Employee Attendance Policy template can help you manage absenteeism and gives you an insight on how to set up or improve your company attendance policy for employees. May also be referred to as an Attendance Management Policy, Absenteeism Policy, Tardiness Policy.

This Employee Attendance policy should include:

  • Definitions of absenteeism, tardiness, and presenteeism.
  • Procedures for reporting unforeseen absences and the consequences of unreported absences.
  • Guidelines for managers to monitor attendance and address issues.

attendance-cp

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360 feedback policy template https://resources.workable.com/360-feedback-policy-template Fri, 22 Sep 2023 13:36:42 +0000 https://resources.workable.com/?p=90872 Our 360 feedback policy template will help you establish a comprehensive and effective feedback system within your organization. Designed with best practices in mind, this template ensures that feedback is gathered from a diverse range of sources, providing employees with a holistic view of their performance. What is the 360 feedback policy? 360 feedback, also […]

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Our 360 feedback policy template will help you establish a comprehensive and effective feedback system within your organization. Designed with best practices in mind, this template ensures that feedback is gathered from a diverse range of sources, providing employees with a holistic view of their performance.

What is the 360 feedback policy?

360 feedback, also known as multi-rater feedback, is a system where employees receive confidential and anonymous feedback from multiple sources within the organization. This feedback process differs from traditional performance reviews as it incorporates perspectives from various individuals who interact with the employee in different capacities. The primary aim is to provide a holistic view of an individual’s performance, strengths, and areas for improvement. By gathering diverse insights, the organization can foster a culture of continuous learning and development, ensuring that feedback is well-rounded and actionable.

A 360 feedback policy should include:

  1. Clear objectives defining the purpose of the 360 feedback process, whether it’s for development, performance evaluation, or both
  2. Selection of reviewers with guidelines on choosing appropriate reviewers who have significant interaction with the employee
  3. Feedback confidentiality assuring that will remain anonymous to encourage honest responses
  4. Feedback implementation with Steps on how the feedback will be used for the employee’s development and growth

Why is it important to have a 360 feedback policy for your organization?

Having a 360 feedback policy is crucial as it promotes a culture of open communication and continuous improvement. It provides employees with a comprehensive understanding of their performance from multiple perspectives, highlighting both their strengths and areas for growth.

This holistic approach ensures that feedback is not skewed by a single viewpoint.

Moreover, it aids in identifying potential areas of bias, promoting fairness, and fostering a culture of diversity, equality, and inclusion. By institutionalizing this feedback mechanism, organizations can enhance employee engagement, boost morale, and drive overall business success.

Core competencies to check during feedback

Core competencies to check during a 360 feedback process often revolve around both technical and soft skills that are crucial for an individual’s role and the overall success of the organization. Here are some of the core competencies that are commonly assessed:

  1. Technical proficiency: Depending on the role, this could involve assessing the individual’s knowledge and skills related to specific tools, technologies, or methodologies relevant to their job.
  2. Communication skills: This encompasses the ability to convey ideas clearly, listen actively, and interact effectively with colleagues, subordinates, superiors, and external stakeholders.
  3. Leadership and management: For those in leadership roles, it’s essential to evaluate their ability to inspire, guide, and manage teams, as well as their strategic vision and decision-making capabilities.
  4. Teamwork and collaboration: This assesses an individual’s ability to work cohesively with others, contribute to team goals, and foster a collaborative environment.
  5. Problem-solving and critical thinking: This involves evaluating the individual’s ability to analyze situations, think critically, and come up with effective solutions to challenges.
  6. Adaptability and flexibility: In today’s rapidly changing work environment, the ability to adapt to new situations, learn from experiences, and be open to change is crucial.
  7. Customer focus: For roles that interact with customers or clients, it’s essential to assess the individual’s commitment to meeting customer needs and ensuring satisfaction.
  8. Initiative and proactiveness: This competency evaluates the individual’s drive to take the lead, anticipate challenges, and act without always waiting for direction.
  9. Integrity and ethics: This assesses the individual’s adherence to the organization’s values, ethical standards, and principles in their daily work.
  10. Continuous learning and development: This competency evaluates an individual’s commitment to personal and professional growth, including seeking feedback, learning from experiences, and pursuing further training or education.

Step by step instructions on how to write your own 360 feedback policy

1. Define the purpose

Clearly state the objectives of the 360 feedback process. Decide if it’s for development, appraisal, or both.

2. Choose the reviewers

Set guidelines on selecting reviewers. They should be individuals who have frequent interactions with the employee, such as peers, supervisors, and direct reports.

3. Design the feedback form

Create a balanced mix of open-ended and closed-ended questions. Ensure questions are specific, actionable, and unbiased.

4. Feedback collection

Decide on the medium (online surveys, paper forms) and set a timeline for feedback submission.

5. Feedback analysis

Collate the feedback and analyze the results. Look for patterns and areas of consensus.

6. Feedback Discussion

Arrange a meeting with the employee to discuss the feedback. Ensure the conversation is constructive, focusing on growth and development.

7. Action Plan

Based on the feedback, create an actionable development plan for the employee.

8. Review

Periodically review the policy to ensure it remains relevant and effective.

360 Feedback Policy Template

[company name] – 360 Feedback Policy

Brief & Purpose

This policy outlines the process and guidelines for conducting 360 feedback reviews at [company name] . The primary objective is to foster a culture of continuous learning and development by providing employees with a holistic view of their performance.

Scope

All employees of [company name].

Policy guidelines

Objectives: The 360 feedback process aims to provide comprehensive feedback for individual development and growth.
Selection of reviewers: Employees will receive feedback from peers, supervisors, direct reports, and any other relevant stakeholders.
Feedback confidentiality: All feedback will remain anonymous to ensure honest and unbiased responses.
Feedback implementation: The HR department will collate and analyze the feedback, which will then be used to create individual development plans.

Feedback process

  • HR will initiate the 360 feedback process annually
  • Employees will be informed about the process and timeline
  • Reviewers will be selected based on their interaction frequency with the employee
  • Feedback will be collected through an online survey platform
  • Post-analysis, individual feedback sessions will be scheduled
  • An action plan will be developed based on the feedback received

Review

This policy will be reviewed annually to ensure its effectiveness and relevance.

Disclaimer: This policy template is meant to provide general guidelines and should be used as a reference. It may not take into account all relevant local, state or federal laws and is not a legal document. Neither the author nor Workable will assume any legal liability that may arise from the use of this policy.

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Corporate affirmative action policy template https://resources.workable.com/corporate-affirmative-action-policy Mon, 18 Sep 2023 13:16:01 +0000 https://resources.workable.com/?p=90809 By actively addressing potential biases and disparities, the policy ensures that the best talent is recognized and nurtured, irrespective of their background.  It also provides mechanisms for employees to raise concerns about potential discriminatory practices, ensuring that such concerns are addressed promptly and effectively. What is a corporate affirmative action policy? The Corporate Affirmative Action […]

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By actively addressing potential biases and disparities, the policy ensures that the best talent is recognized and nurtured, irrespective of their background. 

It also provides mechanisms for employees to raise concerns about potential discriminatory practices, ensuring that such concerns are addressed promptly and effectively.

What is a corporate affirmative action policy?

The Corporate Affirmative Action Policy is a commitment to fostering a diverse and inclusive work environment

It aims to ensure that all employment decisions, from hiring to promotions, are made without regard to race, color, religion, gender, national origin, age, disability, or any other protected characteristic. 

The policy not only addresses the legal requirements but also emphasizes the organization’s dedication to creating a workplace where every individual has an equal opportunity to succeed and is valued for their unique contributions.

A Corporate affirmative action policy should include:

  1. Scope of the policy defining who it applies to and under what circumstances.
  2. Equal employment opportunity statement
  3. Procedures for reporting violations including clear guidelines on how employees can report potential violations 
  4. Review and monitoring on employment practices to ensure compliance with affirmative action principles

Why is it important to have a corporate affirmative action policy for your organization?

A Corporate Affirmative Action Policy is essential to demonstrate an organization’s commitment to fairness, equality, and diversity. 

In today’s globalized world, diverse teams bring a range of perspectives, fostering innovation and better decision-making. 

By actively promoting equal opportunities, organizations not only comply with legal requirements but also attract a wider talent pool, enhancing their competitiveness. 

Furthermore, such a policy boosts the company’s reputation as an inclusive employer, leading to improved employee morale, retention, and overall organizational success.

Step-by-step instructions for HR to write a corporate affirmative action policy

  • Understand legal obligations

Familiarize yourself with federal, state, and local regulations related to affirmative action. For instance, review requirements under Executive Order 11246 or the Equal Pay Act.

  • Engage stakeholders

Consult with department heads, legal teams, and employee representatives to ensure the policy is comprehensive and addresses specific organizational needs.

  • Draft the policy 

Begin by defining the scope. For example, “This policy applies to all employees, contractors, and job applicants of [Company Name].”

  • Detail reporting mechanisms

Clearly outline how employees can report potential violations. For instance, “Employees can report concerns to the EEO-AAP coordinator or any officer of the company.”

  • Incorporate monitoring procedures

Describe how the company will regularly review its employment practices to ensure compliance. For example, “Annual reviews will be conducted to assess hiring and promotion trends.”

  • Seek feedback

Circulate the draft among a select group, including legal experts, for feedback to ensure clarity and compliance.

  • Finalize and communicate

After incorporating feedback, finalize the policy and disseminate it widely, including training sessions, company publications, and the company’s website.

Corporate Affirmative Action Policy Template

[Organization Name]

Corporate Affirmative Action Policy

  1. Purpose & Brief

This policy underscores [Organization Name]’s commitment to fostering a diverse and inclusive workplace, ensuring equal employment opportunities for all.

  1. Scope

This policy applies to all employees, contractors, and job applicants of [Organization Name].

  1. Equal Employment Opportunity Statement

[Organization Name] is dedicated to ensuring that all employment decisions are made without regard to race, color, religion, gender, national origin, age, disability, or any other protected characteristic.

  1. Reporting violations

Employees can report potential violations to the EEO-AAP coordinator or any officer of the company. All reports will be treated with confidentiality and promptly investigated.

  1. Review and monitoring

[Organization Name] will conduct annual reviews of its employment practices to ensure compliance with this policy and the principles of affirmative action.

  1. Commitment

[Organization Name] is committed to creating a workplace where every individual is valued, and their unique contributions are recognized and nurtured.

Signature:

[Employee Name] ________________________ Date: ____________

This is a simple policy template. For a more detailed approach you can visit US Department of Labor here.

Disclaimer: This policy template is meant to provide general guidelines and should be used as a reference. It may not take into account all relevant local, state or federal laws and is not a legal document. Neither the author nor Workable will assume any legal liability that may arise from the use of this policy.

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Diversity vs. inclusion in the workplace https://resources.workable.com/hr-terms/diversity-vs-inclusion Mon, 01 Jul 2019 15:03:41 +0000 https://resources.workable.com/?p=32978 Diversity vs. inclusion. We sometimes confuse these terms and use them interchangeably. Below, we’ll provide their definitions and explain how they differ from each other, especially in the workplace. What is diversity? Diversity in the workplace describes the variation in personal, physical, and social characteristics, such as gender, ethnicity, age, and education. What is inclusion? […]

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Diversity vs. inclusion. We sometimes confuse these terms and use them interchangeably. Below, we’ll provide their definitions and explain how they differ from each other, especially in the workplace.

What is diversity?

Diversity in the workplace describes the variation in personal, physical, and social characteristics, such as gender, ethnicity, age, and education.

What is inclusion?

Inclusion refers to the procedures organizations implement to integrate everyone in the workplace, allowing their differences to coexist in a mutually beneficial way. The goal of inclusion strategies is to make everyone feel accepted and comfortable, ready to share their opinions and thoughts without hesitation. 

In other words, diversity indicates the “what” and inclusion the “how”.

Want to learn more?

Our comprehensive study on DEI at work, based on nearly 800 responses from HR and business professionals, is packed with insights and real actionables to boost your DEI strategy.

Read our report on DEI in the workplace

What is the main difference between diversity and inclusion?

To further clarify the distinction of diversity vs. inclusion, we can look at diversity as a globally accepted concept which brings different people into the same territory. Inclusion, on the other hand, introduces concrete methods and strategies to make diversity work. 

For example, a recruiter who has overcome their unconscious biases will manage to hire diverse people and build a diverse team. If these team members feel valued, respected, and able to contribute equally to the team, then the company has succeeded in including them at a high level through its policies and culture.

 Workforce diversity has been linked with many benefits, such as boosting creativity and enabling more effective problem solving. Hiring managers, though, tend to hire people with similar attributes to them, which leads to homogeneous teams and culture. This is mostly down to the fact that people are often attracted by similarities, which automatically creates a feeling of common understanding and belonging. But, having recognized diversity’s blessings, recruiters have started to combat bias and strive for heterogeneity when they hire people. 

Once managers have achieved diversity in their team, the next step is to implement inclusion tactics. Team members need to feel psychologically safe and included to bring diversity’s benefits to light. Some of the common strategies companies adopt to enable this are implementing an EEO policy, conducting training sessions in inclusive leadership or intercultural communication and recruiting diversity and inclusion managers.

To sum up, diversity and inclusion are complementary and depend on each other. Inclusion is the conscious effort organizations exert to support diversity and pull it beyond simple hype.

Want more definitions? See our complete library of HR Terms.

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College vs. university: Similarities and differences https://resources.workable.com/hr-terms/college-vs-university Tue, 22 Oct 2019 18:50:10 +0000 https://resources.workable.com/?p=35153 A college offers undergraduate and vocational qualifications, often specializing in specific areas. In contrast, universities provide both undergraduate and graduate degrees across diverse faculties, emphasizing broader education and scientific research. Their structures are consistent globally. It isn’t always clear. People – especially in the US – use them interchangeably when talking about post-secondary education. In […]

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A college offers undergraduate and vocational qualifications, often specializing in specific areas. In contrast, universities provide both undergraduate and graduate degrees across diverse faculties, emphasizing broader education and scientific research. Their structures are consistent globally.

It isn’t always clear. People – especially in the US – use them interchangeably when talking about post-secondary education. In other English-speaking countries, the meaning of ‘college’ can vary. 

This is why it’s sometimes difficult for recruiters to understand someone’s educational level if they do not have a clear understanding of what each one entails. The definitions below will help you determine the major differences between college and university.

What is a college?

In the United States: Colleges are educational institutions that offer undergraduate degrees and vocational qualifications. Some colleges provide bachelor’s degrees after completing four years of study. There are also junior and community colleges with two-year associate’s degrees. Colleges usually specialize in specific areas, such as design or health. A few colleges offer graduate opportunities, too, and have kept the name college mostly out of tradition (e.g. Boston College).

Outside the United States: The college meaning is not the same in all countries. Generally, they are institutions to attend after finishing compulsory education. However, as described above, they can describe other settings, too. For example, in the UK, distinct parts or faculties within a university are often called “colleges”. Colleges are also institutions for those to obtain advanced qualifications as a “bridge” to entering university. In Australia, the word college is also used for senior high schools. In Canada, ‘’community colleges’’ – i.e. city level – are popular and offer technical, vocational, and artistic qualifications.

What is a university?

Universities are higher education institutions that offer undergraduate and graduate degrees. After completing a bachelor’s degree, a student can continue studies in a master’s or a doctorate program. Universities usually offer a wide range of degrees and have distinct faculties and departments (e.g. Medicine, Behavioral Sciences, etc.). They also emphasize scientific research. Unlike colleges, universities usually follow a similar structure across different countries.

Which one is better, university or college?

In university vs. college, which one takes precedence? It depends largely on one’s own  vocational goals. College is more suitable for those interested in more technical and vocational expertise, while university is better for those who are research-oriented and want graduate opportunities. 

If you’re a recruiter looking for candidates with more technical knowledge, both colleges and universities are fine when it comes to background and education. If the position you need to fill in requires more theoretical and research skills someone with a university degree would be a better fit. Be mindful of the distinctions between each – and the country you’re recruiting in – when writing up your list of requirements in job ads and assessing resumes or CVs. This especially applies when you’re building a global team.

Did you find this college vs. university definition helpful? For more HR definitions, see our HR terms section.

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CEO vs. President: How they differ https://resources.workable.com/hr-terms/ceo-vs-president Mon, 16 Sep 2019 16:27:45 +0000 https://resources.workable.com/?p=33552 A CEO (Chief Executive Officer) is the top executive, responsible for high-level decisions and setting company vision. The President oversees day-to-day operations, supervises managers, and ensures departments function properly, facilitating the company’s vision and culture. CEO and President are both leadership job titles in organizations. They are both members of the executive management team and […]

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A CEO (Chief Executive Officer) is the top executive, responsible for high-level decisions and setting company vision. The President oversees day-to-day operations, supervises managers, and ensures departments function properly, facilitating the company’s vision and culture.

CEO and President are both leadership job titles in organizations. They are both members of the executive management team and make important company decisions. So what marks the difference between CEO vs. President? 

Contents:

What is a CEO of a company?

A CEO, the chief executive officer, is behind all high-level organizational decisions. They develop new strategies and policies, set effective business goals, and shape the company’s public image.

What is the president of a company?

A President manages micro-level decisions and day-to-day operations of an organization. They supervise other executives and managers and ensure that company departments function properly. Sometimes, the President is also the COO (Chief Operations Officer).

Is CEO higher than President?

Yes, the CEO is the top-ranking executive in a business and the President is right below the CEO. In some organizations, one person may hold both titles. The type of company and organizational structure plays a significant role here. For example, in small businesses, the business owner is often the CEO, President, and Managing Director all at once. 

When a company scales up, the CEO, President, and other C-suite level roles usually become separate as each position’s duties are increased and demand more time and dedication.

Let’s look at a head-to-head comparison of CEO vs. President:

Rank

CEO: Highest-ranking executive in an organization. 

President: Second executive in hierarchy, right below the CEO. 

Reports

CEO: They report to the board of directors, with most CEOs being members and sometimes chair of the board.

President: They report to the CEO and the Board of Directors and sometimes, they are board members.

Focus

CEO: Their focus and responsibilities are mostly outward-facing. For example, they meet shareholders and investors and source new opportunities to keep the company profitable. They may also serve as the public ‘face’ of the company.

President: Their focus is more within the company. They implement strategic plans agreed by the CEO and board members and ensure all policies are followed by the employees.

Vision

CEO: They shape the company’s vision and organizational culture.

President: They help maintain organizational culture and facilitate the company’s vision.

Relationships

CEO: They mostly collaborate with shareholders, board members, and other executives.

President: They usually work with executives and managers and build a positive relationship with employees.

See more:

 

Does that clarify the difference between CEO and President? Visit our library of HR Terms to learn similar definitions.

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CIO vs. CTO: Their key differences https://resources.workable.com/hr-terms/cio-vs-cto Fri, 27 Sep 2019 19:36:29 +0000 https://resources.workable.com/?p=34703 CIO (Chief Information Officer) and CTO (Chief Technology Officer) are both executive-level roles in organizations, however, they operate in different functions, with other daily responsibilities and goals. Some people confuse these job titles as they both manage technology in business, but a simple distinction is that the CIO typically looks inward, aiming to improve processes […]

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CIO (Chief Information Officer) and CTO (Chief Technology Officer) are both executive-level roles in organizations, however, they operate in different functions, with other daily responsibilities and goals. Some people confuse these job titles as they both manage technology in business, but a simple distinction is that the CIO typically looks inward, aiming to improve processes within the company, while the CTO looks outward, using technology to improve or innovate products that serve the customers.

In this CIO vs. CTO term, you’ll find out the main differences between these roles and what their exact responsibilities are:

Contents:

What is a CIO?

A CIO manages a company’s IT operations and infrastructure. They apply technological systems and products to simplify internal business processes. Their goal is to maximize day-to-day efficiency and productivity within the company, for instance, by automating complex tasks or enabling faster communication across departments.

CIO responsibilities include:

  • Developing goals and strategies for IT and Operations
  • Researching new systems to improve infrastructure 
  • Collaborating with vendors and suppliers to acquire the best business solutions
  • Increasing profitability by providing effective operating solutions

What is a CTO?

CTOs are responsible for building technological products/services that meet the customer needs. The role of a CTO requires constant research for high-tech solutions to improve the company’s product/services. They manage engineers and developers who design the products/services and evaluate the appeal and functionality of the final product/service versions.

CTO responsibilities include: 

  • Developing goals and strategies for product designers, developers, and engineers
  • Collaborating with vendors in order to improve the company’s products/services
  • Ensuring the products/services align with business goals
  • Increasing company revenue by delivering cutting-edge technology to customers

CIO vs. CTO: A head-to-head comparison

Here, you can briefly see the differences between the CTO meaning and the CIO meaning, based on their responsibilities and day-to-day functioning

What does a CTO do?   What does a CIO do?
  • Focuses on external products
  • Responsible for engineers and developers
  • Aims to increase revenue
  • Drives innovation
  • Focuses on customers
  • Focuses on internal processes
  • Responsible for IT operations and infrastructure
  • Aims to increase profitability
  • Drives productivity
  • Focuses on employees

Should a company have both a CIO and CTO? 

Both CIO and CTO roles are important, especially for big companies with distinct C-suite positions. Based on the comparison above, they both contribute to the company’s proper functioning from a different scope (CIO/internally and CTO/externally) and participate in the company’s profit (CIO) and revenue (CTO) growth.

Did we clarify the difference between CIO and CTO? Visit our library for more HR Terms.

See also:

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CEO vs. CFO: What’s the difference? https://resources.workable.com/hr-terms/ceo-vs-cfo Thu, 19 Sep 2019 11:51:49 +0000 https://resources.workable.com/?p=33476 A CEO (Chief Executive Officer) is the leader of an organization, responsible for its overall strategy, mission, and direction. The CFO (Chief Financial Officer) heads the finance department, overseeing financial operations, budgeting, and financial reporting. While the CEO sees the broader organizational picture, the CFO focuses on financial resources and reporting. CEO vs CFO: How […]

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A CEO (Chief Executive Officer) is the leader of an organization, responsible for its overall strategy, mission, and direction. The CFO (Chief Financial Officer) heads the finance department, overseeing financial operations, budgeting, and financial reporting. While the CEO sees the broader organizational picture, the CFO focuses on financial resources and reporting.

CEO vs CFO: How do these two C-suite roles differ? To examine their similarities and differences, let’s first give a brief definition for each:

Contents:

 

What is a CEO?

The ‘CEO’ meaning is Chief Executive Officer – the leader of the C-suite team and, by extension, the organization as a whole. CEOs are the ones primarily responsible for company strategy, mission and organization.

Who is higher than the CEO of a company?

Usually, CEOs report to the board of directors, a group of internal and external members supervising management and large-scale decision-making in the organization. The CEO is usually an internal member (or inside director) and may be the chairman or chairwoman of the board.

What is a CFO?

The ‘CFO’ meaning is Chief Financial Officer – the head of the finance department of an organization. They’re responsible for overseeing financial operations, budgeting and financial reporting.

Is the CEO higher than the CFO?

Yes, the CFO is one of the positions who reports to the CEO. The CFO may often be a member of the board of directors, too.

The difference between CEO and CFO

By their respective definitions, their differences lie on the scope and level of their responsibilities. Here are 8 principal differences between the CEO and CFO positions:

CEO vs CFO
CEO CFO
Leads the organization and oversees all departments Leads and oversees the finance department
Is responsible for the strategy of the organization and sees the big picture Responsible for supporting the organization’s strategy with financial resources and creates company-wide budgets
Has broad scope of duties including managing operations and public relations, making business decisions and leading change Has a narrower scope of duties than the CEO, focusing only on activities relevant to the finance department including hiring, training, operations, and communications
Evaluates business risks and gains Evaluates financial risks and gains
Liaises with all stakeholders Liaises with stakeholders when it comes to finances (e.g. bankers, investors)
Finds ways to ensure profitability and corporate success Monitors profitability and enables corporate success
Is ultimately accountable for overall organizational performance Is ultimately accountable for financial planning and reporting
May come from any background (including sales, operations etc.) Usually comes from a finance / accounting background

So generally, CEOs are responsible for steering the organization to overall success (including increased revenue, market share, brand awareness, etc.) while the CFO is responsible for ensuring the organization has the right financial resources in place to achieve its goals. Both are high-ranking officials that have significant impact on the overall management and direction of the organization.

For more see our CEO job description and CFO job description.

Looking to hire C-suite executives? Check out our list with the best job boards for executives.

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Blue collar vs. white collar worker https://resources.workable.com/hr-terms/blue-collar-vs-white-collar-worker Fri, 15 Nov 2019 10:43:59 +0000 https://resources.workable.com/?p=35828 Blue collar workers perform manual labor, often in non-office settings like construction sites or production lines. Their name originates from the durable blue fabrics they traditionally wore. White collar workers, in contrast, work in offices and typically wear white, collared shirts. Their roles are more administrative or managerial. If you’re wondering about the difference between […]

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Blue collar workers perform manual labor, often in non-office settings like construction sites or production lines. Their name originates from the durable blue fabrics they traditionally wore. White collar workers, in contrast, work in offices and typically wear white, collared shirts. Their roles are more administrative or managerial.

If you’re wondering about the difference between blue collar vs. white collar workers, take a look at their… clothes. Workers of any profession can be classified in a specific collar type job, including white, blue, pink, black, etc. Each color usually has a symbolic meaning behind it. For example, pink collar workers are those in professions that used to be popular among women (e.g. nurses).

So what is the difference between blue collar and white collar? This refers to the type of labor each worker performs. Let’s take a look at the respective definitions:

Contents:

Blue collar meaning

Blue collar workers are those who perform manual labor. The name comes from the early 20th century when these workers wore resistant fabrics of darker colors (e.g. blue denim or blue uniforms). They preferred these clothes because they usually got them dirty at work and often couldn’t afford to wash them frequently because of low wages.

See our blue collar definition for examples of blue collar jobs.

White collar meaning

White collar workers are those who work in an office. The name comes from older times, too, when office workers usually wore white, collared shirts at work (and some of them still do). The writer Upton Sinclair was the one who coined this term. White collar jobs examples include bank employees, people in finance jobs, or administrative assistants.

So, what is the difference between white collar and blue collar?

Based on their definitions, there are several differences between these two types of workers:

  • Work setting. The most obvious one is that a white collar worker works at an office, while blue collar workers can work in various non-office settings, such as construction sites, production lines, on the road etc.
  • Type of labor. While white collar workers may often use their hands to do their job (e.g. data entry clerk), they most often don’t rely on their physical abilities like blue collar workers do. Manual labor is a characteristic of blue collar jobs.
  • Pay. White collar jobs tend to pay better than blue collar jobs. But, there are exceptions – for example, a skilled machine operator might make more money than a bank teller.
  • Education. Many white collar jobs require degrees, so workers in these professions are usually more educated than blue collar workers.
  • Legal regulations. For example, in the U.S., white collar workers are exempt from FLSA (Fair Labor Standards Act), while most blue collar workers aren’t.
If you liked this blue collar vs white collar worker definition, check out the rest of our HR terms.

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CEO vs. COO: What’s the difference? https://resources.workable.com/hr-terms/ceo-vs-coo Tue, 01 Oct 2019 09:51:37 +0000 https://resources.workable.com/?p=33457 at

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These two roles are at the top of a company’s hierarchy. But, if we compare the CEO vs COO, we’ll find that their roles and responsibilities are not always clear. Let’s dig into their similarities and differences by starting with a definition of CEO and COO.

Contents:

What is a CEO?

The CEO meaning is Chief Executive Officer. This is the highest-ranking person in the company. CEOs formulate business objectives and make strategic decisions (e.g. expansion in a new market or development of a new product).

What is a COO?

The COO meaning is Chief Operations Officer. This is the second-in-command to the CEO. COOs take the CEO’s vision for the company and turn it into an executable business plan. They oversee all operations and ensure that teams work toward achieving the business goals.

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Who is higher: CEO or COO?

The CEO; this is the top-ranking position within the company. The COO comes second in the hierarchy and reports to the CEO. Depending on the structure of the company, the CEO could report to the board of directors, the investors or the founders of the company.

Small companies might not have a COO at all, while the CEO could be the founder of the company (or one of the founders) or the chair of the board. As companies grow and have more complicated procedures, they might need to hire a COO to advise the CEO and manage all internal operations.

What is the difference between CEO and COO?

If we want to explain the difference between CEO and COO in one sentence, we’d say that CEOs are in charge of where the company is going, while COOs are in charge of how the company will get there. In other words, the CEO has a vision for the company and the COO executes it. But, this doesn’t mean that the CEO spends their time in vague plans or that the COO only has a transactional role.

Both of them have high-level responsibilities that affect the success of the business. CEOs rely on COOs to keep an eye on daily operations and provide their insights in the course of organizational changes. On their part, COOs will make strategic decisions and establish company procedures once they get input from CEOs regarding bigger picture plans and shareholders’ perspectives.

To better understand their differences, let’s compare these two roles side-by side:

CEO vs COO

CEO COO
First in command Second in command
Reports to the board of directors Reports to the CEO
Sets the company vision Executes the company vision
Is accountable for the success or failure of the company Is accountable for how well the company functions
Oversees long-term planning Oversees day-to-day operations
Has an external focus, collaborating with investors, partners and other external stakeholders Has an internal focus, working with various departments to ensure procedures operate properly and policies are implemented effectively

Related resources:

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Blue collar worker definition https://resources.workable.com/hr-terms/blue-collar-worker-definition Wed, 13 Nov 2019 16:00:42 +0000 https://resources.workable.com/?p=35375 “Blue collar” is one classification of employees based on the type of labor they perform. The blue collar worker definition indicates that these workers perform primarily manual labor. Other similar classifications include white collar, pink collar, black collar and more. Contents: What is a blue collar worker? How many blue collar workers are there in […]

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“Blue collar” is one classification of employees based on the type of labor they perform. The blue collar worker definition indicates that these workers perform primarily manual labor. Other similar classifications include white collar, pink collar, black collar and more.

Contents:

What is a blue collar worker?

Blue collar workers work most often in a non-office setting (construction site, production line, driving etc.). They use their hands and physical abilities to perform their duties. Examples of blue collar employees include construction worker, machine operator, millwright, assembler and truck driver.

The blue collar job definition doesn’t specify the skill level or the type of pay workers receive: they can be skilled or unskilled, waged or salaried. It does imply that employees are likely to do jobs that can get their clothes dirty – e.g. from soil or grease. This is the source of the “blue collar” description, dating from the beginning of the 20th century when these workers were wearing darker clothes than “white collar” workers, or clothes more resistant to the increased wear and tear of physical work, such as blue denim. However, workers in some service professions could also be categorized as being blue collar, e.g. home health aides or cashiers.

Under U.S. federal law, blue collar workers are usually not exempt from overtime or minimum wage regulations in the FLSA (Fair Labor Standards Act); although, some states may exempt specific types of blue collar workers, like drivers.

How many blue collar workers are there in America?

The US. Bureau of Labor Statistics (BLS) provided the numbers of workers in every profession, including blue collar jobs. For example, in 2018, construction laborers numbered around 1,405,000 while workers in maintenance and repair totalled 1,488,000.

Also, based on a 2018 Washington Post article, about 13.9 percent of workers are in blue collar professions.

The growth of blue collar jobs is presented in a map on the site of the Center for Economic and Policy Research, based on BLS data. According to some reports, it’s currently challenging for employers to find workers for blue collar jobs.

If you liked our blue collar worker definition, check out the rest of our HR terms.

Types of jobs and industries typically associated with blue collar work

Blue-collar jobs encompass a wide range of professions that primarily involve physical labor or skilled trades. These jobs are often contrasted with white-collar roles, which are typically office-based and may involve administrative or managerial tasks. Blue-collar professions can be found in various industries, and while they might be physically demanding, they offer a high level of job satisfaction for those who enjoy hands-on work or mastering a particular trade.

Construction, manufacturing, mining, and maintenance are some of the primary industries associated with blue-collar work. For instance, construction managers oversee projects from start to finish, ensuring timely completion and compliance with safety regulations. Electricians, on the other hand, are responsible for installing and repairing electrical systems in homes, factories, and businesses.

Other examples of blue-collar jobs include train conductors, who ensure the safe transportation of passengers and cargo, and aircraft mechanics, who inspect and repair aircraft engines. These roles might not always require a college degree, but they do demand specialized skills or expertise, making them indispensable in their respective fields.

Distinguishing blue collar from white collar

Blue collar and white collar jobs have historically been differentiated based on the nature of the work, the work environment, and the educational prerequisites. Blue collar workers generally perform manual labor and are either paid by the hour or on a piecework basis.

Conversely, white collar workers are typically found in office settings, performing roles in clerical, administrative, or management capacities. They usually earn an annual salary and their jobs might involve working at a desk without physically taxing demands.

The term “white collar” is associated with white button-down shirts adorned with ties worn by business professionals. There’s a societal perception that white collar jobs are more prestigious, often due to the higher educational requirements and the office-based environment.

However, it’s essential to note that both blue collar and white collar roles are crucial for the functioning of the economy and society1.

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Case study: how Workable’s TechOps optimized its processes https://resources.workable.com/tutorial/optimizing-processes Thu, 20 Jul 2023 12:15:06 +0000 https://resources.workable.com/?p=89569 Imagine leading a team that’s meeting its targets, and yet, you know there’s potential for more. The catch? Identifying those areas for improvement when everything seems to be functioning well. This is the intriguing challenge that George Zikos, Senior Director of Workable’s Technical Operations team (TechOps), confronted. With his team’s KPI targets plateauing and expectations […]

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Imagine leading a team that’s meeting its targets, and yet, you know there’s potential for more. The catch? Identifying those areas for improvement when everything seems to be functioning well.

This is the intriguing challenge that George Zikos, Senior Director of Workable’s Technical Operations team (TechOps), confronted.

With his team’s KPI targets plateauing and expectations remaining high, George embarked on a journey of introspection and process optimization. Let’s see how George and the team uncovered and addressed hidden challenges to not only boost their performance but also to ensure that this well-performing team remained engaged and motivated.

The problems

There were many issues that George and his team recognized, which needed to be resolved:

1. KPIs have plateaued

TechOps is a well established team that has been performing well. Their KPI targets had steadily improved over the years but had recently plateaued. Targets were still being hit which masked a hidden challenge: they were no longer improving.

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2. The impediment of overlapping metrics

One issue was the blurred accountability caused by sharing a Jira board with other teams. It made isolating TechOp’s specific impact difficult, particularly for metrics like ‘average resolution days,’ which also involved other teams like Support.

3. Increasing expectations

With a tenure of 2.5 to four years for the team and six years for George himself, expectations of continued performance improvement were high, even factoring in a recent reduction in team size when a departing employee wasn’t replaced.

4. The need for challenging work

With experience comes the risk of stagnation and complacency, especially when the goals at hand are no longer as challenging as before. A highly skilled team needs motivating work to remain engaged.

The goals

Goals are crucial for success – you can’t build solutions without knowing what you’re aiming to do in the end. George’s goals were as follows:

1. Improve performance

Identify processes which can be optimized to improve the team’s performance against its top level KPIs.

2. Motivate the team

Change the team’s perspective, have them focus on something new and challenging to reinvigorate and motivate them.

The method

With clarity around the problems, George was able to get to work on building solutions. These included:

1. Unearth hidden inefficiencies through process audit

George took a detailed look at his team’s work, analyzing hundreds of Jira cards, reading all the comments and tracking the flow of tickets from one team to another.

This very manual, laborious work to understand the work of his team and the processes involved was the key to unlocking improvements in performance.

His deep dive unveiled a hidden inefficiency: frequent back-and-forths between his team and others were causing delays in ticket resolutions.

2. Identifying new, more granular metrics

To quantify this inefficiency, George identified two new metrics that seemed apt: “Tickets Resolved on First Response” (TRFR) and “Median Time to Acknowledge” (MTA) that a ticket was being worked on.

“Having identified where there was an area for improvement, I supplemented my own thoughts with some online research, reading many articles on the metrics other Ops and DevOps teams use to drive performance,” George explains.

3. Tracking the new metrics

George collaborated with IT to set up additional reporting in Jira to track these new metrics, creating a new benchmarking system.

He adds: “Without this reporting, I wouldn’t be able to see that the changes we made were really valuable at all. Jira didn’t have what I needed out of the box so having IT to help was essential.”

4. Bringing the team onboard

George shared these two new metrics with the team, which interestingly resulted in a quick rise in TRFR performance, from 58% to 62%. George put this increase in TRFR performance down to the team simply being aware of this metric, saying;

“We’ve been a team for a while now,” says George. “The team understands that when a metric is being tracked it has some importance, even though I said it was not the priority right now. Knowing that, I believe they ‘self-adjusted’ to optimize it and we saw results straight away.”

MTA did not see an immediate improvement in this way, so more work would be required to make an impact.

5. Setting goals based on new insights

George set a new target of 4 hours for MTA, down from the 5-hour median which was observed during the benchmarking period.

Four hours was chosen as it aligned to how the team splits their day half between Ops tickets and the other half on Labb tickets.
TRFR, despite its improving trend, was only set to be monitored for the rest of 2023 with a goal of maintaining the current level until the 2024 scorecards.

6. Implementation and results

To aid the team in meeting the new MTA target, George knew he would need to focus the team on certain cards instead of simply expecting the team to magically improve speed everywhere.

To that end, George implemented a Zapier automation to send Slack notifications only for new High-Priority and Approvals tickets, excluding the less time-sensitive tickets. This avoided creating too much notification noise for the team but meant the most important tickets could be addressed as quickly as possible. Previously, the team would have to check Jira periodically for any new tickets.

This brought impressive improvements in MTA, dropping from 5 hours to 3.62 hours, with June even hitting an impressive 2.93 hours.

Outcome

TechOps have not only seen improvements in the new metrics but have validated that improving those metrics drives improvements in top level metrics.

Those top level KPIs, which had previously plateaued and seemed impossible to move, improved by 5% in H1 2023.
What makes that improvement even more impressive is how it was accomplished by a smaller team (6 down from 7).

Lessons learned and future goals

George puts it very simply: “Never settle, there is always room for improvement.”

TechOp’s journey underlines the power of detailed analysis and continuous monitoring, even when performance seems satisfactory. The key lesson here is the value of curiosity and persistence; even when performance is good, less apparent problems can still be unearthed and addressed to drive significant improvements.

The team’s next step is to ensure the team maintains the new MTA targets, keeps TRFR consistent, while also working to improve a newly identified metric – the Velocity of Labb Stories.

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Why employee satisfaction matters more than happiness https://resources.workable.com/tutorial/employee-satisfaction-happiness Thu, 11 May 2023 16:46:52 +0000 https://resources.workable.com/?p=88362 At Workable, we’re not just in the business of creating innovative HR solutions; we also strive to build a strong and thriving company culture. As the CHRO at Workable, I often hear discussions about employee happiness and its role in the workplace. While it’s important to cultivate a positive environment, we believe that prioritizing employee […]

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At Workable, we’re not just in the business of creating innovative HR solutions; we also strive to build a strong and thriving company culture. As the CHRO at Workable, I often hear discussions about employee happiness and its role in the workplace.

While it’s important to cultivate a positive environment, we believe that prioritizing employee satisfaction is a more effective way to support our team and drive success.

Let’s explore why we emphasize employee satisfaction over happiness and how this approach benefits both our employees and our company as a whole.

Defining employee happiness and employee satisfaction

Before diving into our approach, let’s clarify the difference between employee happiness and employee satisfaction.

Happiness is a transient emotion that can be influenced by numerous factors, both personal and professional.

Employee satisfaction, on the other hand, refers to the overall contentment an employee feels in their role and the workplace environment.

Why we strive for employee satisfaction over happiness

At Workable, we believe that aiming for employee satisfaction yields more sustainable and meaningful results for employees and the business. Here’s why:

1. Satisfaction is a holistic approach

Employee satisfaction encompasses various aspects of the work experience, such as compensation, work-life balance, career development, and company culture. By focusing on satisfaction, we address the multiple factors that contribute to an employee’s sense of fulfillment, rather than simply aiming for momentary happiness.

2. Satisfaction fosters commitment

When employees are satisfied with their job and workplace, they are more likely to stay committed to the company and its goals. This, in turn, can lead to lower turnover rates, higher engagement, and a more productive and cohesive team.

3. Satisfaction drives performance

Satisfied employees are more motivated to excel in their roles, as they feel valued and supported by their employer. This, in turn, can lead to higher levels of productivity, innovation, and overall performance.

Satisfaction supports employee well-being: By focusing on the factors that contribute to satisfaction, we’re also supporting our employees’ overall well-being. This can translate into a healthier work environment, where employees feel more motivated, less stressed, and better equipped to tackle challenges.

Effective strategies for enhancing employee satisfaction

Let’s dive into a variety of actionable strategies that companies can adopt to elevate employee satisfaction and create a thriving workplace environment

1. Offer competitive compensation and benefits

Two-thirds of US workers and more than half of UK workers say salary is a top priority. Ensure that your company provides competitive and fair compensation packages, along with comprehensive benefits that cater to employees’ physical, mental, and financial well-being. Regularly review and adjust these offerings to keep pace with industry standards and employee needs.

2. Provide opportunities for growth and development

The opportunity to learn is a huge motivator for workers – especially in tech. Invest in your employees by offering training, professional development, and career advancement opportunities. Encourage employees to broaden their skill sets and support them in pursuing their career goals within the organization.

3. Cultivate a flexible and supportive work environment

Our recent survey finds that 58% of US-based and 57% of UK-based workers put a huge value on flexible work.Promote a healthy work-life balance by offering flexible work arrangements, such as remote work or flexible hours, if possible. Additionally, create policies that support employees’ needs.

4. Encourage open communication and feedback

Foster a culture of open communication where employees feel comfortable sharing their opinions, providing feedback, and participating in decision-making processes. This can be achieved through regular check-ins, town hall meetings, or anonymous feedback channels. Actively listen to employees’ concerns and suggestions and demonstrate a willingness to address them.

5. Implement recognition and rewards programs

Acknowledge and reward the hard work and achievements of your employees through various recognition programs and initiatives. This can include employee-of-the-month awards, bonuses, team celebrations & events, long service awards or personalized tokens of appreciation. Recognizing and celebrating successes can help boost morale and motivate employees to continue performing at their best.

By adopting these suggested strategies, companies can work towards fostering a more satisfied workforce, which in turn can lead to increased commitment, higher engagement, and better overall performance.

Focusing on employee satisfaction not only benefits individual employees but also contributes to the growth and success of the organization as a whole.

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Skype interview invitation email https://resources.workable.com/skype-interview-invitation-email-template Fri, 19 May 2017 08:35:48 +0000 https://resources.workable.com/?p=14136 Make sure your subject line clearly communicates that you’re sending a Skype interview invitation. Otherwise, candidates may not open your messages. How to invite a candidate to a Skype interview If this is your first communication with the candidate after they applied to work at your company, remind them about the position you’re interviewing for […]

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Make sure your subject line clearly communicates that you’re sending a Skype interview invitation. Otherwise, candidates may not open your messages.

How to invite a candidate to a Skype interview

  • If this is your first communication with the candidate after they applied to work at your company, remind them about the position you’re interviewing for and briefly explain that a Skype call is part of your hiring process.
  • If you have already informed the candidate about the interview, you can coordinate via email to arrange the details (e.g. date and time of the interview, Skype account information.) To avoid confusion, make sure to point out correct time zones, if you and your candidates are in different locations.
  • Once the candidate has confirmed they’re interested and available for the Skype call, provide them with relevant information, including the name(s) of the interviewer(s) and the estimated duration.

You can customize this Skype interview email template to strike a more casual or formal tone, depending on your company culture.

Looking to save time with the interview process? Sign up for our 15-day free trial of Workable’s end-to-end recruiting software and start hiring better people, faster.

Skype interview invitation email template

Email subject line

Invitation to Skype interview – [Company_name] / Skype interview with [Company_name] for the [Job_title] position

Email body

Hi [Candidate_Name] / Dear [Candidate_Name],

Thank you for applying to [Company_name].

My name is [Your_Name] and I’m a [recruiter/the hiring manager] at [Company_name.] I would like to schedule a Skype call with you to discuss your application for the [Job_title] role.

I’d like to tell you more about [Company_name] and get to know you a bit better.

Skype interviews are a part of the initial stages of our hiring process. Would you be available for a short introductory Skype call [give a specific timeframe – like, early next week?]

Please note that in order to conduct this video call, I will need your Skype account details before the interview date.

Looking forward to hearing from you,

Email sign off

All the best / Kind regards,

[Your name]
[Signature]

More resources:

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Second interview invitation email https://resources.workable.com/second-interview-email-template Wed, 05 Oct 2016 08:46:47 +0000 https://resources.workable.com/?p=6678 At this point, you have probably already met your candidate and have communicated via email more than once. When writing your second interview invitation email, a less formal tone is usually appropriate. But, like all recruiting emails, make sure the style you choose aligns with your company culture and the position you’re recruiting for. Your […]

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second interview email templateAt this point, you have probably already met your candidate and have communicated via email more than once. When writing your second interview invitation email, a less formal tone is usually appropriate. But, like all recruiting emails, make sure the style you choose aligns with your company culture and the position you’re recruiting for.

Your message should prepare your candidate for their interview. Don’t forget to clearly state that you’re sending a second interview invitation in your email’s subject line. Briefly explain what the purpose of the second interview is (e.g. to review an assignment, complete a test or meet the CEO/hiring manager) and approximately how long the interview will take. Remind your candidates if they need to bring something with them (like their ID or portfolio).

Is the second round your final interview? See our final round interview questions for more options.

Looking to save time with the interview process? Sign up for our 15-day free trial of Workable’s end-to-end recruiting software and start hiring better people, faster.

Invitation to a second interview email template

Subject line

Invitation to second interview at [Company_name] / Invitation to second interview with [Company_name] for the [Job_title] position

Email body

Hi [Candidate_Name] / Dear [Candidate_Name],

Thank you for taking the time to talk to us about the [Job_role] position. We enjoyed getting to know you and we’d like to invite you for a second interview at our office.

Your interview will be with [Interviewer_name and Interviewer_position] and will last approximately [X] minutes. [if applicable: mention what the purpose of the interview is, e.g. to complete a test or discuss a given assignment.]

Would you be available on [date and time/ range of dates/times]? Please let me know if another date or time would work best for you.

Looking forward to meeting you again,

Email sign off

All the best / Kind regards,

[Your name]
[Signature]

What should be included in a second interview email?

A second interview email is a pivotal communication in the hiring process. It signifies the candidate’s progression to a more advanced stage, often indicating a heightened interest in their potential fit for the role. As such, the email should be crafted with clarity, enthusiasm, and respect for the candidate’s continued interest and commitment.

The email should commence with a personalized greeting, addressing the candidate by name, which fosters a direct and respectful tone. The opening lines should convey the company’s appreciation for the candidate’s time and effort during the initial interview, and express excitement about the prospect of further discussions. This acknowledgment serves to reinforce the candidate’s value and the seriousness with which the company views their application.

The main body of the email should delve into the specifics of the second interview. Clearly outline the date, time, and location of the meeting. If the interview is virtual, provide all necessary links, software requirements, and access codes.

Given that second interviews often involve meeting with senior personnel or multiple team members, it’s essential to mention who the candidate will be speaking with, along with their respective roles or titles. This not only helps the candidate prepare but also gives them an understanding of the interview’s significance.

Beyond logistics, offer a brief overview of the interview’s structure and objectives. The second interview often delves deeper into specific skills, cultural fit, or may involve practical tests and assessments. Giving the candidate a heads-up on what to expect can help them prepare more effectively and approach the interview with confidence.

Towards the conclusion of the email, reiterate the company’s enthusiasm about the potential fit and encourage the candidate to reach out with any questions or concerns. This open line of communication ensures that the candidate feels supported and valued throughout the process.

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Job application rejection email template https://resources.workable.com/job-application-rejection-email-template Mon, 18 Sep 2017 12:08:07 +0000 https://resources.workable.com/?p=24216 Avoid leaving job applicants guessing. When you screen candidates, make sure to inform those who don’t qualify that they will not move forward and thank them for their application. Communicate promptly during all your hiring stages to build a more positive candidate experience. If you’re rejecting applicants you haven’t interviewed, it’s best to keep your […]

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Job application rejection email templateAvoid leaving job applicants guessing. When you screen candidates, make sure to inform those who don’t qualify that they will not move forward and thank them for their application. Communicate promptly during all your hiring stages to build a more positive candidate experience.

If you’re rejecting applicants you haven’t interviewed, it’s best to keep your email simple and brief. Thank them for considering your company and prompt them to apply again in the future, if you think they might qualify for another job opening. Keep your tone professional yet polite, so that you turn down candidates without burning bridges.

Job application rejection email template

Email Subject Line

Your application to [Company_name] / Application for the [Job_title] position

Email body

Dear [Candidate_name],

Thank you for taking the time to consider [Company_name]. Our hiring team reviewed your application and we’d like to inform you that we are not able to advance you to the next round for the [Job_title] position at this time [it’s best to explain why, e.g. as we are looking with someone more experience in X.]

We encourage you to apply again in the future, if you find an open role at our company that suits you.

Thank you again for applying to [Company_name] and we wish you all the best in your job search.

Email sign off

Regards,

[Your name]
[Your email signature]

What should be included in a job application rejection email?

A job application rejection email serves as a pivotal aspect of a company’s recruitment strategy, ensuring candidates, irrespective of the outcome, are handled with dignity and professionalism. It’s essential to initiate the correspondence by personally addressing the applicant by their name, illustrating that the message isn’t a mere generic auto-response. Expressing gratitude for their interest and the time they’ve invested in the application process is paramount.

Following this appreciation, the email should straightforwardly convey the decision, sidestepping intricate or euphemistic terms. While being transparent is fundamental, the delivery of the rejection should be done with tact and sensitivity.

Some organizations opt to provide concise feedback or the reason for rejection, particularly for those candidates who advanced to the latter stages of the interview process. If chosen to be included, this feedback should be both constructive and tenderly framed, aiming to assist rather than dishearten the applicant.

Regardless of the current outcome, it’s beneficial to mention the possibility of future opportunities. This approach not only provides a semblance of hope but also preserves a potentially fruitful relationship between the candidate and the company.

More resources:

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Phone interview confirmation email https://resources.workable.com/phone-interview-confirmation-email-template Fri, 26 May 2017 13:31:06 +0000 https://resources.workable.com/?p=15004 A phone interview confirmation email helps recruiters: Confirm interviews after a verbal agreement with candidates. Set the exact date and time of the interview, after checking candidates’ availability. Remind candidates of the date and time of the interview, particularly if they’ve booked the appointment a while ago. Ensure they have candidates’ correct contact details. When […]

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A phone interview confirmation email helps recruiters:

  • Confirm interviews after a verbal agreement with candidates.
  • Set the exact date and time of the interview, after checking candidates’ availability.
  • Remind candidates of the date and time of the interview, particularly if they’ve booked the appointment a while ago.
  • Ensure they have candidates’ correct contact details.

When writing this email, make sure your subject line is clear, otherwise candidates may not open your message. Also, keep your email brief and highlight the time and date you have scheduled. Make sure you use the correct time zones.

You can customize this phone interview confirmation email template to strike a more casual or formal tone, depending on your company culture. You could also refer to our phone interview questions to prepare yourself for phone screening calls with candidates.

Looking to save time with the interview process? Sign up for our 15-day free trial of Workable’s end-to-end recruiting software and start hiring better people, faster.

Phone interview confirmation email template

Email subject line

Confirmation for phone interview – [Company_name] / Phone interview with [Company_name] for the [Job_title] position

Email body

Hi [Candidate_Name] / Dear [Candidate_Name],

I would like to confirm your phone interview for the [Job_title] position. Below are the details of this call:

When: [date and time, e.g. Thursday, May 25, at 11 a.m] – the estimated duration is [e.g. 30] minutes
Where: Phone interview – I will call you at [e.g. 1-222-444-5555]
Who: [name and job title of the interviewer]

Please let me know if the phone number listed above is incorrect. Also, If you have any questions, feel free to contact me via email or at [e.g. 1-444-555-2222].

I look forward to talking with you and discussing this job opportunity at [Company_name].

Email sign off

All the best / Kind regards,

[Your name]
[Signature]

What should be included in a phone interview confirmation email?

A phone interview confirmation email is a crucial step in the hiring process, ensuring that both the interviewer and the candidate are aligned and prepared for the upcoming conversation. This email serves as a formal acknowledgment of the scheduled interview, providing all necessary details while also setting the tone for the upcoming interaction.

The email should begin with a personalized greeting, addressing the candidate by their full name, which establishes a direct and respectful connection. Following this, it’s essential to express appreciation for the candidate’s interest in the role and their availability for the phone interview. This initial acknowledgment serves to set a positive and anticipatory tone for the conversation.

The core of the email should provide the specifics of the phone interview. Clearly state the date and time of the scheduled call, ensuring there’s no room for ambiguity. It’s also beneficial to mention the expected duration of the interview, so the candidate can plan their day accordingly.

Given the nature of phone interviews, it’s crucial to specify who will initiate the call. If the interviewer will be calling the candidate, ensure you have the correct contact number. Conversely, if the candidate is expected to make the call, provide them with the necessary phone number and any other relevant details.

Beyond the logistical aspects, it’s a good practice to give a brief overview of what the candidate can expect during the interview. This could include the main topics of discussion, any specific areas of focus, or the names and roles of any other participants in the call. Such insights can help the candidate prepare more effectively and reduce potential anxiety.

Towards the end of the email, encourage the candidate to reach out if they have any questions or if they need further clarification on any aspect of the phone interview. This open invitation for dialogue ensures that any potential issues or misunderstandings are addressed promptly.

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Video interview invitation email https://resources.workable.com/video-interview-invitation-email-template Wed, 22 Mar 2017 10:01:33 +0000 https://resources.workable.com/?p=8913 When writing this email, it’s best to make sure your subject line clearly communicates that you’re sending a video interview invitation. Otherwise, candidates may not open your message. If this is the first time you communicate with the candidate after they applied to work at your company, mention the position you’re interviewing for and briefly […]

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Video interview invitation email templateWhen writing this email, it’s best to make sure your subject line clearly communicates that you’re sending a video interview invitation. Otherwise, candidates may not open your message.

  • If this is the first time you communicate with the candidate after they applied to work at your company, mention the position you’re interviewing for and briefly explain that this video call is part of your hiring process.
  • If you have already informed the candidate about the video interview, you can coordinate via email to arrange the details. Set the date and time, inform about the estimated duration of the interview and explain how you will call them (e.g. exchange Skype accounts or provide candidates with a link to follow to log into the interview.)

To avoid confusion when you’re scheduling your video interviews, remember to point out correct time zones, if you and your candidates are in different locations.

You can customize this video interview email template to strike a more casual or formal tone, depending on your company culture.

If you are conducting phone interviews with candidates, check our Phone interview invitation email template and Phone screening interview questions. You can confirm the interview using our phone interview confirmation template.

Looking to save time with the interview process? Sign up for our 15-day free trial of Workable’s end-to-end recruiting software and start hiring better people, faster.

Video interview invitation email template

Email subject line

Invitation to video interview – [Company_name] / Video interview with [Company_name] for the [Job_title] position

Email body

Hi [Candidate_Name] / Dear [Candidate_Name],

Thank you for applying to [Company_name].

My name is [Your_Name] and I’m a [recruiter/the hiring manager] at [Company_name.] I would like to schedule a video call with you to discuss about your application for the [Job_title] role.

I’d like to tell you more about [Company_name] and get to know you a bit better.

Would you be available for a short introductory video call [give a specific timeframe – like, early next week?]

Please note that [in order to conduct this video call, I will need your Skype/Hangouts account details before the interview date / once we agree on the date and time of the interview, I will send you a link so that you can join the call from your computer.]

Email sign off

Looking forward to hearing from you,

All the best / Kind regards,

[Your name]
[Signature]

More resources:

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Keeping candidates warm email https://resources.workable.com/keeping-candidates-warm-email-template Fri, 07 Jul 2017 15:30:31 +0000 https://resources.workable.com/?p=19110 Building a transparent hiring process helps recruiters form trusting relationships with potential hires. Touch base with candidates to let them know: When you’ve received their application/assignment and are reviewing it When you and your hiring manager are moving onto the next hiring stage If there’s a delay in the hiring process Emails keeping candidates warm […]

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Building a transparent hiring process helps recruiters form trusting relationships with potential hires.

Touch base with candidates to let them know:

  • When you’ve received their application/assignment and are reviewing it
  • When you and your hiring manager are moving onto the next hiring stage
  • If there’s a delay in the hiring process

Emails keeping candidates warm should be brief and prompt candidates to follow up with any questions they may have.

You can customize this sample email for different hiring stages and take on a more casual or formal tone, depending on your company culture.

Keeping candidates warm email template

Subject line

Update on the [Job_title] position/ Your application at [Company_name] for the [Job_title] position

Email body

Hi [Candidate_Name] / Dear [Candidate_Name],

I hope all is well with you. I wanted to check in and update you about the status of your application for the [Job_title] position.

[Hiring manager_Name/Our hiring manager] is currently reviewing all [assignments/applications] and we’re expecting to schedule on-site interviews by the end of the next week. I will contact you again as soon as I have any news.

In the meantime, please feel free to reach me via email or at [e.g. 1-444-555-2222], if you have any questions.

Email sign off

All the best / Kind regards,

[Your name]
[Signature]

What should be included in an email intended to keep candidates warm?

Keeping candidates warm through email communication is essential in maintaining their interest and enthusiasm for a role, especially when the hiring process experiences delays or extended periods of silence. Such emails serve as a bridge of engagement, ensuring candidates feel valued and informed, even if a final decision hasn’t been reached.

The email should start with a personalized greeting, addressing the candidate by name. This establishes a direct and respectful tone, emphasizing the individual nature of the communication.

Following this, it’s beneficial to express gratitude for the candidate’s patience and continued interest in the role. Recognizing their time and effort in the application and interview process underscores the company’s appreciation and respect for their potential contribution.

The main body of the email should provide an update on the hiring process. Even if there aren’t significant developments, sharing general progress or explaining any delays can be valuable. For instance, mentioning that the company is in the final stages of interviews or that there are internal deliberations underway gives the candidate a sense of where they stand.

If there are known delays, such as key decision-makers being away or unexpected company events, it’s honest and transparent to communicate this.

In addition to process updates, it’s a good practice to keep candidates engaged with company news or developments. Sharing recent achievements, product launches, or even industry news where the company was featured can foster a sense of inclusion.

It subtly integrates the candidate into the company’s narrative, making them feel a part of the organization even before a formal offer is made.

Encouraging open communication is also crucial. Inviting candidates to ask questions or share any concerns they might have ensures they feel heard and supported. It also provides an opportunity for HR or hiring managers to address any potential reservations the candidate might develop during the waiting period.

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Internal job posting email https://resources.workable.com/internal-job-posting-email-template Thu, 28 Sep 2017 15:15:45 +0000 https://resources.workable.com/?p=25515 In your email include: Job title Department (optionally, mention manager’s name) Location (if applicable) Key responsibilities Requirements Application process and deadline Clarify whether you plan to or have already made this job opening available to external applicants. If you’ve published the position (either to a job board or to your company’s intranet) add a link […]

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Internal job posting email templateIn your email include:

  • Job title
  • Department (optionally, mention manager’s name)
  • Location (if applicable)
  • Key responsibilities
  • Requirements
  • Application process and deadline

Clarify whether you plan to or have already made this job opening available to external applicants. If you’ve published the position (either to a job board or to your company’s intranet) add a link to the full job description.

You could also attach your company’s internal job posting policy or prompt employees to refer to it for more details about your application process.

Note that it might be best to send this internal job posting email only to eligible employees (e.g. those who have the desired skills or don’t need to relocate.)

Internal job posting email template

Email subject line

Internal job opening: [Job_title] / Looking for a new [Job_title]

Email body

Hi all,

As you may already know, there’s a vacancy for a [Job_title] in our [Department, e.g. Marketing Department.] Although we plan to publish this job opening to external channels, we strongly encourage any current employee who is interested in the role to apply.

Our new [Job_title] will work on the [e.g. Product Marketing] team and be responsible for [mention two or three main duties.]

To be considered for this role, you [mention must-have and nice-to-have requirements, e.g. should have experience monitoring and deploying software using Python or Ruby and be interested in learning more about virtualization and automation scripts.]

Click here [insert link to job ad] for a full job description.

To apply for this role, reply to this email by [date] with your resume and explain why you’re interested in this position.

Feel free to contact our HR team [include contact details] or refer to our company’s internal job posting policy [insert link or mention that you’ve attached the relevant file] if you have any questions about the position or the process.

Email sign off

Best regards,

[Your name]
[Your email signature]

 

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Reschedule interview with candidates email https://resources.workable.com/reschedule-interview-with-candidates-email-template Fri, 01 Sep 2017 10:13:04 +0000 https://resources.workable.com/?p=22785 To make clear to candidates that you’re not canceling the interview, suggest a new date and time, if possible. If you don’t know when to reschedule the appointment to (e.g. the hiring manager who’ll conduct the interview is sick), let candidates know that you’ll get back to them as soon as possible. Note that it’s […]

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reschedule interview with candidates email templateTo make clear to candidates that you’re not canceling the interview, suggest a new date and time, if possible. If you don’t know when to reschedule the appointment to (e.g. the hiring manager who’ll conduct the interview is sick), let candidates know that you’ll get back to them as soon as possible.

Note that it’s best to call, instead of email, candidates if you have to reschedule right before your appointment, so that you make sure they learn about the change promptly. Prompt communication also improves your candidate experience.

Reschedule interview email template

Email subject line

Interview with [Company_name]: New date / Rescheduling interview for the [Job_title] position

Email body

Hi [Candidate_Name] / Dear [Candidate_Name],

I’d like to inform you that, unfortunately, we need to reschedule our interview for the [Job_title] position that we had arranged for [date and time.]

[Briefly mention why you’re rescheduling, e.g. Due to unexpected family obligations, our hiring manager [Hiring manager’s name] won’t be available at that day.]

Could we reschedule for [new date and time]? Let me know if that works for you or if you would prefer another date or time this week.

Email sign off

Please accept my sincerest apologies for any inconvenience.

[Your name]
[Signature]

What should be included in a reschedule interview email?

Rescheduling an interview is a delicate matter, and the communication should be approached with professionalism, clarity, and respect for the candidate’s time and effort. The email’s primary goal is to convey the need for rescheduling while ensuring the candidate remains interested and feels valued.

The email should commence with a personalized greeting, addressing the candidate by their name, which fosters a sense of direct communication and respect. Following this, it’s essential to promptly inform the candidate of the need to reschedule the interview.

Transparency is paramount in this situation. While there’s no need to delve into exhaustive details, providing a concise reason for the change, whether it’s due to unforeseen internal meetings, interviewer unavailability, or other logistical challenges, helps the candidate understand and potentially empathize with the situation.

An immediate apology for any inconvenience caused is crucial. Recognizing that candidates might have adjusted their schedules or made specific preparations for the interview demonstrates the employer’s acknowledgment of their commitment and effort.

The next step is to propose alternative dates and times for the rescheduled interview. Offering multiple options, if possible, gives the candidate some flexibility and control over the new timing. If the new dates aren’t immediately available, it’s essential to assure the candidate that they will be informed as soon as a suitable time is determined.

It’s also beneficial to reiterate the company’s interest in the candidate. A simple statement expressing eagerness to meet and discuss the role can go a long way in ensuring the candidate remains enthusiastic about the opportunity, despite the rescheduling.

Lastly, the email should provide an avenue for the candidate to respond, ask questions, or share any concerns they might have regarding the new schedule. This open invitation for dialogue ensures that any potential issues or conflicts are addressed promptly.

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Interview reminder email template https://resources.workable.com/interview-reminder-email-template Tue, 13 Nov 2018 10:51:43 +0000 https://resources.workable.com/?p=31819 With this email, you can remind candidates about the following: The exact day and time of the interview, particularly if it was scheduled more than a few weeks earlier To bring their ID or other documents (e.g. portfolio or assessment) to the interview Your office’s location along with directions on how to get there Credentials […]

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With this email, you can remind candidates about the following:

  • The exact day and time of the interview, particularly if it was scheduled more than a few weeks earlier
  • To bring their ID or other documents (e.g. portfolio or assessment) to the interview
  • Your office’s location along with directions on how to get there
  • Credentials or login details if you’re interviewing via a video platform

Sending this reminder email before interviews can help improve candidate experience. For example, candidates will appreciate that you went the extra mile to contact them and give them all the information they’ll need to come prepared at their interview.

You can also avoid potential misunderstandings that might delay the hiring process and frustrate candidates. For example, when candidates who are about to enter a video interview don’t have the login info at hand, they could be late to the call or even get flustered – never a good thing especially for a coveted candidate.

Keep this email brief and make it clear from the subject line that it’s a reminder for your upcoming interview. If you’re contacting candidates to schedule interviews, check our interview confirmation email template.

Interview reminder email template: Example 1 (in-person interview)

Email subject line

Reminder for interview with [Company_name] / [Tomorrow’s] interview for the [Job_title] position

Email body

Hi [Candidate_Name] / Dear [Candidate_Name],

We’re looking forward to meeting you [tomorrow] – as we agreed, [the recruiter/ hiring manager’ name] will welcome you at [time] in our offices.

[Please make sure to bring your ID with you, as the security guard will ask for it upon your entry. Here’s a link with directions to our offices. Feel free to call me at 1-444-555-2222 if you need further information.]

Email sign off

Thanks,

[Your name]
[Email signature]

Interview reminder email template: Example 2 (video interview)

Email subject line

Reminder for interview with [Company_name] / [Tomorrow’s] video interview for the [Job_title] position

Email body

Hi [Candidate_Name] / Dear [Candidate_Name],

We’re looking forward to speaking with you tomorrow – as we agreed, [the recruiter/ hiring manager’ name] will meet you over our video platform [name of vendor].

[To log in to the call, click on this link and then use the following details:
Username: JobTitle_Company
Password: 123456

If possible, connect a couple minutes earlier to make sure your camera and microphone are working properly. If you experience any technical issues, feel free to contact me via email or call me at 1-444-555-2222.]

Email sign off

Thanks,

[Your name]
[Email signature]

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Interview cancellation email from employer https://resources.workable.com/interview-cancellation-email-template Fri, 08 Sep 2017 15:13:55 +0000 https://resources.workable.com/?p=23366 During your hiring process, you might need to cancel interviews for reasons that have nothing to do with candidates’ qualifications (e.g. your company decided to put the position on hold or there are unexpected conflicts in the interviewer’s schedule.) Whatever the case, explain why you’re cancelling the interview. This way, you’ll be able to maintain […]

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During your hiring process, you might need to cancel interviews for reasons that have nothing to do with candidates’ qualifications (e.g. your company decided to put the position on hold or there are unexpected conflicts in the interviewer’s schedule.) Whatever the case, explain why you’re cancelling the interview. This way, you’ll be able to maintain good relationships with candidates and invite them to interviews in the future.

Keep candidates warm if you plan to reschedule your interview. If possible, schedule a new appointment, or tell candidates when they should expect to hear back from you. However, if you know that the position won’t be open again (e.g. your company’s staffing plans changed or you decided to fill the position internally) it’s best to be honest to avoid raising false hopes.

Interview cancellation from employer email template

Email subject line

Cancelling interview for the [Job_title] position

Email body

Hi [Candidate_Name] / Dear [Candidate_Name],

I’d like to inform you that, unfortunately, we need to cancel our interview for the [Job_title] position that we had arranged for [date and time.]

[Briefly mention why you’re cancelling and when/whether you are going to reach out again, e.g. Our hiring plans have changed and we decided to put this position on hold for at least three months, so we won’t be conducting any interviews at this time. However, as we were very impressed with your qualifications, we’d like to reach out again once the role is open and schedule a new appointment, if you’re still available to meet. In the meantime, I’ll keep you posted on any updates about this or similar roles.]

Email sign off

Thank you, again, for taking the time to apply at [Company_name] and please accept my sincerest apologies for any inconvenience.

Regards,

[Your name]
[Signature]

What should be included in an interview cancellation email?

An interview cancellation email from an employer is a sensitive piece of communication that requires tact and clarity. It’s essential to convey the message with professionalism while ensuring the candidate feels respected and valued, even if the interview isn’t proceeding as initially planned.

The email should begin with a courteous greeting, addressing the candidate by their name to establish a direct and personal connection. Following this, it’s crucial to get straight to the point, informing the candidate of the interview’s cancellation. Transparency is key here.

While you don’t need to go into exhaustive detail, providing a brief reason for the cancellation, whether it’s due to internal changes, a sudden emergency, or a shift in hiring needs, can help the candidate understand the situation better.

Apologizing for the inconvenience is a must. Candidates often rearrange their schedules, prepare extensively, or even decline other opportunities in anticipation of an interview. Acknowledging the effort and time they’ve invested demonstrates empathy and respect on the employer’s part.

If the company intends to reschedule the interview, this should be clearly communicated. Offering potential alternative dates or stating that a representative will be in touch soon to arrange a new time can provide some reassurance to the candidate. However, if the role has been filled or the hiring process has been halted indefinitely, it’s essential to convey this as well, ensuring the candidate isn’t left in limbo.

The email should also provide the candidate with an opportunity to respond or ask questions. Encouraging open communication can help alleviate any potential disappointment or confusion on the candidate’s part.

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Refer a friend for a job email https://resources.workable.com/refer-a-friend-for-a-job-email-template Fri, 12 May 2017 10:04:46 +0000 https://resources.workable.com/?p=13620 Send this email to encourage employees to refer their friends for open roles. Be clear about the information you seek, like skill set, professional experience and knowledge of job-related software. If your company offers an employee referral bonus program, include details about the incentives in your email. If you want referrals for one specific role, […]

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refer a friend for a job email templateSend this email to encourage employees to refer their friends for open roles. Be clear about the information you seek, like skill set, professional experience and knowledge of job-related software. If your company offers an employee referral bonus program, include details about the incentives in your email.

If you want referrals for one specific role, customize this “Refer a friend for a job” email template to include job requirements. Or, use our employee referral program sample email.

Sourcing candidates? People Search from Workable is the fastest, most effective way to find email addresses, resumes, social and professional profiles.

Refer a friend email template:

Email subject line

We’re hiring! / Refer a friend to work with us!

Email body

Hi all,

As you know, here at [Company_name], we are always looking to grow our teams with talented people, just like you.

If you know someone who you think would be a good fit here, let us know. To make this process easier for all, please refer your friend by answering the following questions:

  • What’s the name of the person you want to refer and how do you know them? (e.g. “X is a former colleague from Y company”)
  • For what role(s) will this person be suitable for? (e.g. Account Manager in the Sales department)
  • What’s their main area of expertise and their most significant skills? (e.g. “solid knowledge of X HRIS system and experience managing payroll for large companies”)
  • If you’ve previously worked together, mention one or two things that make your friend a good coworker. (e.g. “always meets deadlines”, “gives memorable presentations” or “is willing to help fellow team members”)
  • Why do you think this person would be a good fit for our company? (e.g. “has a broad network and can help us expand our customer base,” “is very creative and passionate about web design and can contribute with new ideas” or “works well under pressure and will help our team stay organized.”)

Please attach your friend’s contact details and resume to the email and leave next steps to us.

[It’s best to mention whether you offer an employee referral bonus program, e.g. “Keep in mind that if we end up hiring the friend you’ll refer to us, you’ll be eligible for one additional PTO day as a bonus.”]

Don’t forget to regularly check our careers page [add link] for new openings.

Email sign off

If you have any questions, feel free to contact [add appropriate person’s name and contact details, e.g. recruiter’s name with a link to their email].

Thank you!

[Your name]
[Signature]

What should be included in an email intended to ask for employee referrals?

When crafting an email to encourage employee referrals, it’s paramount to emphasize the mutual benefits of the referral process. The email should highlight the company’s trust in its employees’ judgment, recognizing that they are well-positioned to identify individuals who would be a good fit for the organization.

This not only taps into the vast networks employees have but also makes them feel valued and trusted.

The email should provide clarity on the roles or positions the company is looking to fill. By offering a brief overview of the job requirements and the desired qualifications, employees can make informed decisions about who in their network might be suitable.

It’s also beneficial to touch upon the company’s values and culture, ensuring that potential referrals align not just in skill but also in ethos.

Incentivizing the referral process can significantly boost participation. Details about any rewards or recognition, such as bonuses or other perks for successful referrals, should be clearly communicated. This serves as motivation and shows employees that their efforts in aiding the company’s growth are tangibly appreciated.

Open lines of communication are crucial. Employees should feel comfortable approaching HR or the concerned department with questions about the referral process, the roles in question, or the status of their referred candidates. Providing a point of contact or specifying a method for submitting referrals ensures a smooth and efficient process.

Lastly, expressing gratitude is key. The email should convey genuine appreciation for employees’ contributions to the company’s growth, reinforcing the idea that every employee plays a role in shaping the organization’s future.

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Scheduling an interview email https://resources.workable.com/scheduling-interview-email-template Wed, 05 Oct 2016 08:47:06 +0000 https://resources.workable.com/?p=6676 How to write an email to schedule an interview Your subject line should clearly communicate that you’re sending an interview invitation to encourage your candidates to open your email as soon as possible. Your message should detail all the necessary information to set up the interview, including: the name of the position you’re interviewing for […]

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How to write an email to schedule an interview

scheduling an interview email templateYour subject line should clearly communicate that you’re sending an interview invitation to encourage your candidates to open your email as soon as possible. Your message should detail all the necessary information to set up the interview, including: the name of the position you’re interviewing for (if your candidate is applying to lots of jobs, they mightn’t be keeping track of different job titles), when you would like the interview to take place (you may want to offer 2 or 3 scheduling options or state that you’re flexible), where it will be (include your office address) and who will interview the candidate. Let your candidates know if they need to bring anything with them (like an ID or resume.) It’s also nice to let them know approximately how long you expect their interview to last, and any other details about your structured interview process.

Looking to save time with the interview process? Sign up for our 15-day free trial of Workable’s end-to-end recruiting software and start hiring better people, faster.

Email template for scheduling an interview

Subject line

Invitation to interview – [Company_name] / Interview with [Company_name] for the [Job_title] position

Email body

Hi [Candidate_Name] / Dear [Candidate_Name],

Thank you for applying to [Company_name].

Your application for the [Job_title] position stood out to us and we would like to invite you for an interview at our office[s] to get to know you a bit better.

You will meet with the [Department_name] department manager [optional – Manager_name]. The interview will last about [X] minutes and you’ll have the chance to discuss the [Job_title] position and learn more about our company. [If applicable: Insert information about what the candidate might need to bring with them e.g. ID to pass from the security/reception, resume or portfolio.]

Would you be available on [date and time – or, range of dates/times]?

Sign off

Looking forward to hearing from you,

All the best / Kind regards,

[Your name]
[Signature]

What should be included in an email intended to schedule an interview?

Scheduling an interview is a pivotal step in the hiring process, and the email sent to candidates for this purpose should be crafted with clarity, respect, and anticipation.

The email should open with a warm and personalized greeting, addressing the candidate by their name, which immediately establishes a direct and friendly tone. Following this, it’s essential to express the company’s interest in the candidate, based on their application or any prior interactions. This affirmation serves to set a positive tone and reiterates the candidate’s potential value to the organization.

The main content of the email should then delve into the specifics of the proposed interview. Clearly state the date and time you’re suggesting for the interview, ensuring there’s a note indicating flexibility to accommodate the candidate’s availability. If multiple slots are available, it’s helpful to provide a range, allowing the candidate to choose a time that best suits them.

The location of the interview is another crucial detail. If it’s an in-person meeting, provide the exact address, and if possible, any helpful directions or landmarks. For virtual interviews, it’s imperative to include details about the platform being used, any necessary login credentials, and perhaps a backup method of communication in case of unforeseen technical issues.

Beyond the logistical details, candidates often appreciate a brief overview of what to expect during the interview. This could encompass the estimated duration, the names or roles of the interviewers, or a general idea of the topics or tasks that might be covered. Such insights can help the candidate prepare more effectively and reduce any potential anxiety.

Towards the end of the email, it’s beneficial to encourage the candidate to confirm their availability for the proposed slot or suggest alternative timings if necessary. This call to action ensures a prompt response and aids in finalizing the interview schedule.

More resources:

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Recruiter introduction to candidates email https://resources.workable.com/recruiter-introduction-to-candidates-email-template Thu, 06 Jul 2017 14:31:43 +0000 https://resources.workable.com/?p=18881 Recruiter introduction emails to candidates are useful when you want to contact potential candidates about an open role for the first time. This email may be called a cold recruitment email. These emails also help you begin building relationships with candidates for future job openings. They’re useful for: Agency recruiters who want to build a […]

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Recruiter introduction emails to candidates are useful when you want to contact potential candidates about an open role for the first time. This email may be called a cold recruitment email.

These emails also help you begin building relationships with candidates for future job openings. They’re useful for:

  • Agency recruiters who want to build a network with candidates.
  • In-house recruiters who want to inform candidates about job opportunities at their company.

Since this is your first contact, keep your email brief and clear. Mention:

  • Who you are (name, role and company)
  • How you found their contact details
  • Why you decided to get in touch
  • What the position is
  • What your next steps will be (e.g. connect on LinkedIn or schedule a call)

Make sure your email signature contains your contact details, including email, phone, company website and social media accounts. Also, adjust the tone and language to align with your company culture.

To source EU candidates, you need to collect their data and craft your sourcing emails in accordance with the General Data Protection Regulation (GDPR). Learn more about how to be compliant with GDPR in our guide.

Recruiter introduction to candidates email template

Subject line

[Company_name] is looking for a [Job_title] / Interested in joining our team at [Company_name]? / Looking for great [Job_title] / Invitation to connect

Email body

Hi [Candidate_Name],

I am [your name] and I work as a [your job_title] at [Company_name]. I saw your profile on [e.g. LinkedIn or GitHub] and I was really impressed by your experience in [add specific field or an achievement that caught your eye].

Here at [Company_name], we are always looking to [e.g. grow or teams with talented people and achieve great things together / collaborate with talented people who’d like to work with one of our clients, like X, Y, Z companies.]

[If you’re hiring for a specific role, it’s best to include specific information about the position, e.g. We are currently looking for a [job_title – add link to the job description] to join our team/ work with one of our clients. I’d love to tell you a little more about this position and learn a few things about you, as well.]

I’d like to talk to you so I can get to know you better and introduce our company to you.
Are you available [Include date and time or a period of time, e.g. ‘sometime this week’]? If so, I’d be happy to set up a call. I’m also happy to coordinate via email or LinkedIn, if you prefer.

Email sign off

I hope you have a great day.

Sincerely,

[Your name]
[Signature]

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Interview feedback to candidates email https://resources.workable.com/interview-feedback-to-candidates-email-template Fri, 07 Jul 2017 15:12:40 +0000 https://resources.workable.com/?p=19100 Candidates who have interviewed for a role at your company might want feedback after being rejected. Sending an interview feedback email to reject candidates will help you end things on a positive note and build relationships for future job openings. Recruiters could choose to send interview feedback to candidates who reached the final stages of […]

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interview feedback to candidates email templateCandidates who have interviewed for a role at your company might want feedback after being rejected. Sending an interview feedback email to reject candidates will help you end things on a positive note and build relationships for future job openings.

Recruiters could choose to send interview feedback to candidates who reached the final stages of the hiring process. It’s a good idea to send feedback to inexperienced entry-level candidates, to encourage them to apply to future roles.

When you write an interview feedback email to candidates:

  • Give honest and specific feedback. Candidates don’t want vague responses, they want to hear why they didn’t qualify for the job.
  • Avoid legal issues. Refrain from discriminatory comments (e.g. “We’re looking for a younger individual to fill this role.”) Stick to job-related arguments (e.g. “While we are impressed by your educational experience, we are looking for someone with demonstrable X skills to fill this role.”)
  • Be genuine. Prompt candidates to apply in the future, only if you think they are qualified. Otherwise, a simple “Best of luck with your job search” will leave a good impression.

Customize this interview feedback to candidates email template to provide details about why you rejected them. You can also adopt a more casual or formal tone, depending on your company culture.

Interview feedback to candidates email template

Subject Line

Your application to [Company_name] for the [Job_title] position

Email body

Dear [Candidate_Name],

Thank you for taking the time to apply to [Company_name]. We wanted to let you know that we have chosen to move forward with a different candidate for the [Job_title] position.

Although our team was impressed with your [e.g. performance on the assignment / in-person communication / experience in X tool], we are looking for someone who [e.g. has more experience in Y / can take full responsibility for our sales goals / has native-level speaking abilities in Spanish.]

Now that we have had the chance to learn more about you, we will keep your resume on file for future openings that suit your qualifications. If you think you qualify for an open position in the future, and you would like to apply, please feel free to reach out.

Email sign off

Thanks again for your interest in [Company_name] and best of luck with your job search.

Kind regards,

[Your name]
[Signature]

What should be included in an interview feedback to candidates email?

Providing feedback after an interview is not just a procedural step but a reflection of a company’s professionalism and respect towards its candidates. The email should begin with a personalized greeting, addressing the candidate directly, followed by expressing gratitude for their time and interest in the position.

It’s essential to highlight the candidate’s strengths observed during the interview, offering a balanced perspective before delving into areas that might need improvement. Constructive and specific feedback allows the candidate to genuinely understand and learn from the observations.

If the candidate hasn’t been selected, this decision should be conveyed with compassion and clarity, emphasizing the role’s specific requirements rather than questioning their overall capabilities. Concluding on a positive note, expressing optimism about their future endeavors, ensures the candidate retains a favorable impression of the company, regardless of the outcome.

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Interview availability email https://resources.workable.com/interview-availability-email-template Fri, 09 Jun 2017 12:43:37 +0000 https://resources.workable.com/?p=16386 When you invite candidates to interviews, your emails should clarify all important details, like date and time of the interview and estimated duration. Whether it’s an in-person, phone or Skype interview, offer candidates two or three scheduling options and let them choose one that’s most convenient for them. Send an initial email to inform candidates […]

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interview availability email templateWhen you invite candidates to interviews, your emails should clarify all important details, like date and time of the interview and estimated duration. Whether it’s an in-person, phone or Skype interview, offer candidates two or three scheduling options and let them choose one that’s most convenient for them.

Send an initial email to inform candidates you’d like to interview them. Settle the details with a second email (once they’ve confirmed they’re still interested in the position.) To avoid confusion, once candidates agree to an interview, send a confirmation email summarizing interview details.

Whatever your approach, customize this template with times and days that work for you. Also, make sure that your subject line clearly states that this email is a first or second interview invitation.

Looking to save time with the interview process? Sign up for our 15-day free trial of Workable’s end-to-end recruiting software and start hiring better people, faster.

Interview availability email template

Subject line

Invitation to interview – [Company_name] / Interview with [Company_name] for the [Job_title] position

Email body

Hi [Candidate_Name] / Dear [Candidate_Name],

Thank you for applying to [Company_name].

Your application for the [Job_title] position stood out to us and we would like to invite you for an interview [at our offices / via phone / via Skype] to discuss the role and get to know you a bit better.

You will meet with [Department_name] department manager [Manager_name]. The interview will last about [X] minutes and you’ll have the chance to discuss the [Job_title] position and learn more about our company. [If applicable, let candidates know what they might need to bring to the interview, like an ID to get past security/reception, a resume or a portfolio.]

Please let me know which of the following options you prefer. I will send you a calendar invitation once I receive your reply.

[Monday 6/1, 3 p.m.]
[Tuesday 6/2, 11 a.m.]
[Tuesday 6/2, 2 p.m.]

If none of these time slots work for you, please let me know of your availability next week, so we can find a convenient time.

Sign off

Looking forward to hearing from you,

All the best / Kind regards,

[Your name]
[Signature]

What should be included in an availability email?

An interview availability email is a crucial piece of communication in the hiring process. It bridges the gap between the employer’s interest in a candidate and the actual face-to-face interaction. Crafting this email with clarity and professionalism ensures a smooth scheduling process and sets the stage for a positive interview experience.

The email should begin with a brief introduction, reiterating the company’s interest in the candidate based on their application or previous interactions. This serves to reaffirm the candidate’s potential value to the organization and sets a positive tone for the upcoming discussions.

It’s also beneficial to provide a concise overview or reminder of the position they’ve applied for, ensuring both parties are aligned from the outset.

Following the introduction, the main content of the email should focus on the logistics of the interview. Clearly state the proposed dates and times for the interview, ensuring there’s flexibility to accommodate the candidate’s schedule. If multiple slots are available, it’s helpful to provide a range, allowing the candidate to choose a time that best suits them.

The mode of the interview is another essential detail. Whether it’s an in-person meeting, a video call, or a phone interview, specifying this ensures the candidate is adequately prepared. For in-person interviews, providing the exact location, any relevant directions, or parking information can be invaluable.

For virtual interviews, including details about the platform being used, any necessary login credentials, and a backup contact method in case of technical difficulties can streamline the process.

In addition to the logistical details, it’s a thoughtful touch to give the candidate an idea of what to expect during the interview. This could include the estimated duration, the names or roles of the interviewers, or any specific topics or tasks that might be covered. Such insights can help the candidate prepare more effectively.

Towards the conclusion of the email, encourage the candidate to confirm their availability for the proposed slots or suggest alternative timings if necessary. This call to action ensures a prompt response and aids in finalizing the interview schedule.

Lastly, always provide a point of contact, be it an HR representative or the hiring manager, whom the candidate can reach out to with any questions or clarifications. This open line of communication fosters a sense of transparency and approachability.

In essence, an interview availability email, while primarily logistical in nature, is an opportunity for the company to showcase its organizational skills, respect for candidates, and eagerness to bring onboard the right talent.

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Candidate rejection email template https://resources.workable.com/candidate-rejection-email-template Mon, 31 Oct 2016 14:26:40 +0000 https://resources.workable.com/?p=6858 If you’re wondering about whether you should send a rejection email, it’s important to keep in mind that ignoring a rejected candidate could negatively impact your employer brand and sabotage your company’s candidate experience. Use this rejection email sample to build and maintain a relationship with your applicants. Explaining why you’re rejecting candidates shows candidates […]

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candidate rejection email template

If you’re wondering about whether you should send a rejection email, it’s important to keep in mind that ignoring a rejected candidate could negatively impact your employer brand and sabotage your company’s candidate experience. Use this rejection email sample to build and maintain a relationship with your applicants.

Explaining why you’re rejecting candidates shows candidates that you appreciate the time and effort they took to apply to your job, and won’t leave them guessing. If, for example, they were skilled but lacked experience, they might consider applying again in the future. Or, if they applied late in your application cycle, or were more suitable for another position, you could reach out to them when there’s another opening.

If your candidate was in the final stages of your hiring process, you could suggest connecting on social media (e.g. LinkedIn) to stay in touch. But, if you know that you won’t reconsider a candidate in the future – it’s best to be honest and avoid alluding to future opportunities.

Even if you’re rejecting a candidate outright, adding a short personal note (like ‘good luck with your X project’ or ‘best of luck with your future endeavours’) will increase the likelihood of leaving a good impression.

This late-stage candidate rejection email template will help you inform your candidates that they’re not moving forward to the final stage of your hiring process. You can customize your email to give your candidates some feedback and details about why you decided to reject them, especially if they went through an interview process.

For candidates rejected through your resume screening process, you should opt for a simple, short message. You could also choose between a formal or casual tone, depending on your company culture. For more inspiration, read our post-interview, applicant and candidate rejection letter samples or our job application rejection email template.

Sending rejection letters to candidates is an integral part of the hiring process. Signup for free to Workable’s all-in-one recruiting software for better candidate experience.

Candidate rejection email template

Email subject line

Your application to [Company_name]

Email body

Dear [Candidate_name],

Thank you for taking the time to consider [Company_name]. We wanted to let you know that we have chosen to move forward with a different candidate for the [Job_title] position.

[Optionally, include feedback from the hiring process for candidates who may be suitable for future openings:] Our team was impressed by your skills and accomplishments. [It’s best to include something that specifically drew your attention.] We think you could be a good fit for other future openings and will reach out again if we find a good match.

Email sign off

We wish you all the best in your job search and future professional endeavors.

Regards,

[Your name]
[Your email signature]

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Phone interview invitation email https://resources.workable.com/phone-interview-invitation-email-template Wed, 05 Oct 2016 08:49:16 +0000 https://resources.workable.com/?p=6666 When writing this email, it’s best to make sure your subject line clearly communicates that you’re sending a phone interview invitation. (Otherwise candidates may assume the worst and not open your message.) Keep your message brief. Mention the position you’re interviewing for and the timeframe for the interview. You may also use the same template […]

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Phone interview invitation email templateWhen writing this email, it’s best to make sure your subject line clearly communicates that you’re sending a phone interview invitation. (Otherwise candidates may assume the worst and not open your message.) Keep your message brief. Mention the position you’re interviewing for and the timeframe for the interview. You may also use the same template for a video or Skype interview. You can customize this phone interview email template to give a more casual or formal tone, depending on your company culture. You can confirm the interview using our phone interview confirmation template.

Looking to save time with the interview process? Sign up for our 15-day free trial of Workable’s end-to-end recruiting software and start hiring better people, faster.

Phone interview email template

Email subject line

Invitation to phone interview – [Company_name] / Phone interview with [Company_name] for the [Job_title] position

Email body

Hi [Candidate_Name] / Dear [Candidate_Name],

Thank you for applying to [Company_name].

My name is [your name] and I’m a recruiter/the hiring manager. I would like to have a phone discussion about your application for the [Job_title] role.
I’d like to tell you more about [Company_name] and get to know you a bit better.

Would you be available for a short introductory phone call [give a specific timeframe – like, early next week]?

Email sign off

Looking forward to hearing from you,

All the best / Kind regards,

[Your name]
[Signature]

What should be included in a phone interview email?

Introduction and purpose:
Begin with a cordial greeting, specifically addressing the candidate. Introduce the reason for the email, emphasizing the position they’ve applied for. For instance: “Thank you for expressing interest in the [Job_title] role at [Company_name]. We’ve reviewed your application and would like to proceed with a phone interview to further discuss your qualifications.”

Date and time of the interview:
Clearly mention the proposed phone interview’s date and time. To offer the candidate some flexibility, consider suggesting a few different time slots. Also, provide an estimated duration so they can plan their day accordingly. For example, “We’re looking at scheduling the phone interview on [Date]. It’s expected to last about [duration]. Please let us know which time works best for you.”

Interviewer details:
Offer information about the person conducting the interview. This is valuable as it allows the candidate to familiarize themselves with the interviewer’s role or background beforehand. “The interview will be conducted by [Interviewer’s Name], our [Interviewer’s Position].”

Agenda or topics to be covered:
Provide a succinct outline of what the phone interview will encompass. While detailed specifics aren’t necessary, a general idea helps the candidate prepare effectively. “During our conversation, we’ll delve into areas like your previous work experience, certain technical competencies, and your potential fit within our organizational culture.”

Any preparations needed:
If there are any prerequisites or preparations required from the candidate’s end, mention them clearly. This could be anything from specific documents to an online pre-assessment. “Ahead of our call, kindly ensure you have [specific documents] at hand, and please complete the online assessment linked here.”

Logistics and technical details:
Highlight whether the interview will be a standard phone call or if it involves a particular software or platform. If using a digital platform, remember to include any requisite access details. “We’ll be conducting this interview via [Platform/Regular Call]. In case of any technical interruptions, here’s an alternative contact method [backup method].”

Encourage questions:
It’s essential to maintain an open communication channel. Encourage the candidate to reach out for any clarifications or queries they might have. “We appreciate your proactive involvement in this process. If any questions or concerns arise before our scheduled conversation, please feel free to contact us.”

Concluding remarks:
Conclude the email on an optimistic note, signifying enthusiasm for the forthcoming dialogue. “We’re genuinely looking forward to our conversation and hope to delve deeper into the potential of having you join our team.”

More resources:

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Application acknowledgement email https://resources.workable.com/application-acknowledgement-email-template Fri, 13 Oct 2017 07:58:24 +0000 https://resources.workable.com/?p=26439 Prompt communication during all hiring stages is the foundation of a positive candidate experience. A “thank you for your application” email lets candidates know that their resume didn’t get lost and signals that you have an organized hiring process. In your email: Thank candidates for taking the time to apply for a role at your […]

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application acknowledgement email templatePrompt communication during all hiring stages is the foundation of a positive candidate experience. A “thank you for your application” email lets candidates know that their resume didn’t get lost and signals that you have an organized hiring process.

In your email:

  • Thank candidates for taking the time to apply for a role at your company.
  • Remind them of the exact job they applied for.
  • Mention the status of their application and next steps (e.g. “The hiring manager/ recruiting team is currently reviewing all applications.”)
  • If possible, give candidates a timeframe of when to expect hearing back from you.

Application acknowledgement email template

Email subject line

Thank you for your application / Your application at [Company_name]

Email body

Hi [Candidate_Name] / Dear [Candidate_Name],

Thank you for applying to the [Job_title] position at [Company_name].

I’d like to inform you that we received your [application/resume/portfolio.] Our hiring team is currently reviewing all applications and we are planning to schedule interviews [mention timeframe, e.g. in the next two weeks.] If you are among qualified candidates, you will receive [e.g. a call/email] from our one of our recruiters to schedule [e.g. a phone interview.] In any case, we will keep you posted on the status of your application.

Email sign off

Thank you, again, for taking the time to apply to this role at [Company_name.]

Best regards,

[Your name]
[Signature]

What should be included in an application acknowledgement email?

Upon receiving a job application, the initial communication with the candidate sets the tone for the entire hiring process. An application acknowledgment email serves as this crucial first touchpoint. It’s essential to start the email with a warm and personalized greeting, addressing the applicant directly by their name.

This simple gesture can make the communication feel more individualized and less automated.

Expressing gratitude is the next pivotal element. Taking a moment to genuinely thank the applicant for their interest in the company and the effort they’ve put into their application can foster goodwill. This acknowledgment not only confirms the receipt of their application but also conveys appreciation for their desire to be a part of the organization.

To help manage the candidate’s expectations, it’s beneficial to provide a brief overview of the selection process. By outlining what the subsequent steps might entail, whether it’s a series of interviews, assessments, or background checks, the candidate gains a clearer understanding of what lies ahead.

Coupled with this, offering a tentative timeline can be immensely helpful. Informing candidates about when they might expect further communication or updates reduces anxiety and uncertainty, making the waiting period more bearable.

Open lines of communication are always appreciated. By providing the candidate with a point of contact, be it an HR representative or a hiring manager, you’re ensuring they have a direct avenue to address any queries or seek clarifications. This openness not only aids the candidate but also reflects positively on the company’s approachability and transparency.

In today’s digital age, data privacy is paramount. If applicable, it’s a thoughtful touch to reassure candidates that their personal and professional details will be treated with the utmost confidentiality, used solely for the purposes of the hiring process.

Concluding the email on a positive note can leave a lasting impression. A brief expression of looking forward to potentially progressing with their application, followed by a professional sign-off, rounds off the communication effectively.

If there are additional resources or materials that might benefit the candidate at this juncture, including them can be a value-added gesture, further enhancing the candidate’s perception of the company.

In essence, an application acknowledgment email, while seemingly straightforward, carries significant weight. It’s the company’s first opportunity to showcase its professionalism, respect for candidates, and its organizational culture.

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Return to office strategy: can RTO harm your business? https://resources.workable.com/tutorial/refine-your-rto-strategy Fri, 15 Sep 2023 13:16:52 +0000 https://resources.workable.com/?p=90590 The truth is we’re all navigating a mix of uncertainty, evolving employee preferences, and logistical challenges. Is returning to the office a good option after a long period of remote working? For the higher-ups, maybe it is. But what about the employees? While our recent data from the Great Discontent in 2023 shows a decline […]

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The truth is we’re all navigating a mix of uncertainty, evolving employee preferences, and logistical challenges.

Is returning to the office a good option after a long period of remote working? For the higher-ups, maybe it is. But what about the employees?

While our recent data from the Great Discontent in 2023 shows a decline in remote work among US-based workers, down 17 points from 58% in 2021, 46.1% of remote workers have been doing so for more than two years, and it’s increasingly difficult for them to change back.

It’s about time to delve into the various facets of returning to the office, from understanding what it means to the pros and cons, and even the small details of making the transition smooth for everyone.

46.1% of remote workers have been working remotely for more than two years, and it will be increasingly difficult for them to change back. 
(The Great Discontent 2.0)

What is Return To Office, a.k.a. RTO?

Beyond the obvious interpretation, RTO is about rethinking how we work. The models vary – full-time in the office, a hybrid approach, or a remote-first strategy. The one-size-fits-all approach is long gone, and it’s time to tailor your strategy to fit your team’s needs, unless you’re President Biden, who is urging federal workers to return to the office starting this fall.

Understanding the nuances of these models is crucial. A full-time return might work for some roles but could be disastrous for others.

A hybrid model offers flexibility but requires robust management to ensure productivity.

Remote-first is the most flexible but could lead to feelings of isolation among team members – especially newer ones.

Each model has its pros and cons, and it’s your job to find the best fit.

Will people return to the office now?

Quick answer is no. Obviously.

According to ResumeBuilder, 90% of companies are expected to return to the office by the end of 2024. That’s a significant number, but it doesn’t tell the whole story.

RTO 90 PER CENT

PromoLeaf’s data indicates that 35% of Americans capable of full remote work are choosing that route. So, what’s the output? The answer lies in a blend of employee preferences, company policies and, of course, the ongoing pandemic.

It’s a complex cocktail that requires a nuanced approach. Some employees are eager to return for the social interaction and structured environment, while others have found that they’re more productive at home.

Company policies also play a significant role. Some organizations are adopting a “remote-first” policy, while others are insisting on a full return to in-person work.

The ongoing pandemic adds another layer of complexity, with fluctuating infection rates and varying comfort levels about in-person interactions.

Bring people back to the office

There’s a strong case for bringing people back to the office. Collaboration, team-building, and those invaluable water-cooler conversations between employees are hard to replicate online.

Moreover, 72% of companies say that returning to the office (RTO) has improved revenue.

As a result, returning to the office can benefit both sides.

We know working from home can be a savior when it comes to avoiding huge traffic and saving time – making for a better work life balance according to nearly two-thirds of all respondents in the Great Discontent survey.

But what about your privacy at home? The majority of companies are tracking employees to ensure they are actually working.

However, it’s essential to approach this with sensitivity. The tracking of employees, for instance, can be a double-edged sword.

While it ensures that people are working, it can also create a culture of surveillance if not handled correctly. Transparency about why and how tracking is done can alleviate some of these concerns.

Also, working from home can blur the lines between the estimated time of working and the actual one. Returning to the office (RTO) can standardize working hours and offer a more solid work-life balance.

A recent study shows that more than half (54%) have worked from their bed, and 76% work in pajamas at least one day a week. Nearly one in five (19%) have even worked from the toilet! While it may seem humorous, these stats reveal the blurred lines between work and personal life in a remote setting.

Related: WFH vs. RTO: what really works for your business

Culture of fear doesn’t help anyone

On the flip side, there are valid concerns about rushing back to the office. Employee well-being, work-life balance, and even productivity can take a hit.

A startling 28% of companies are willing to fire employees who don’t comply with RTO policies.

companies to fire employees - RTO
companies to fire employees – RTO

This hardline approach can create a culture of fear and resentment, which is the last thing any of us want.

Moreover, the threat of termination for non-compliance can lead to a toxic work environment. It can cause stress and anxiety among employees, which is counterproductive.

A more empathetic approach that takes into account individual circumstances and needs can go a long way in making the transition smoother. So, how prepared are you to persuade your employees to return back to the office?

How to prepare employees for RTO?

Communication is key when announcing a return to the office. Whether it’s through company-wide meetings, detailed emails, or one-on-ones, clarity is crucial.

A phased approach that allows for flexibility can make the transition smoother.

A return-to-work meeting is a great opportunity to set expectations and address concerns. Key points to cover include safety measures, new office policies, and support systems for employees.

An agenda, a Q&A session, and a follow-up can ensure that everyone is on the same page.

The meeting should be more than just a one-way flow of information. Encourage questions and discussions. This is a significant change for everyone, and people will have concerns and suggestions. Listening to these can provide valuable insights and also make the employees feel valued and heard.

Remember, you’re not just relaying information; you’re setting the tone for the company’s next chapter.

Make the transition smoother

Incentives can go a long way in easing the transition back to the office. According to PromoLeaf, 91% of remote workers think employers should do more to show appreciation.

Whether it’s a revamped break room, flexible hours, or even a small stipend for commuting, little things can make a big difference. Addressing concerns and fears openly can also help in making the transition smoother.

It’s also essential to recognize and validate the concerns that employees may have about returning.

Some may be worried about health and safety, while others may have childcare concerns.

Addressing these issues openly and providing solutions can go a long way in easing the transition.

Flexy is the new normal

As the pandemic has progressed, the initial surge in flexible work options has now settled into a new normal, with many employers considering it as a permanent option.

According to our report, the Great Discontent 2.0, the second most influential factor that would lead someone to consider changing their job is flexibility.

New opportunity - The Great Discontent 2.0

Consequently, It is crucial for employers to allow their teams to have flexibility in their work arrangements, taking into account personal reasons such as family and health priorities.

This may involve offering remote work opportunities, flexible hours, convenient commuting options, accessibility measures, or increased support for family and health-related matters.

Coming back to the office is a complex matter that requires collective decision-making and open dialogue.

It should not be imposed on employees, but rather seen as an opportunity to explore new hybrid work models that align with their preferences.

Instead of creating a hostile environment, let’s use this as a chance to develop incentives that will facilitate a smooth transition for everyone.

Be proactive, be empathetic, and be flexible.

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Mastering employee management: 4 best practices https://resources.workable.com/tutorial/employee-management-best-practices Wed, 21 Jun 2023 15:55:34 +0000 https://resources.workable.com/?p=89197 What are employee management best practices? While the details can vary depending on industry and business needs, these four principles summarize employee management best practices for every business. 1. Regular communication and feedback Your employees need to know what is going on, what plans are underway, and what struggles the business faces. Without this knowledge, […]

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What are employee management best practices? While the details can vary depending on industry and business needs, these four principles summarize employee management best practices for every business.

1. Regular communication and feedback

Your employees need to know what is going on, what plans are underway, and what struggles the business faces. Without this knowledge, they can’t make the best decisions in their sphere of responsibility.

So, managers must provide clear feedback – both negative and positive – to ensure that employees know what they need to do. Managers must provide this feedback in clear and effective ways. It should mirror the SMART goals. If feedback isn’t measurable or timely, it isn’t clear feedback.

Telling an employee, “That was a horrible presentation,” doesn’t help them make a better presentation next time. Telling an employee, “that was a great presentation,” is nice but, again, it doesn’t highlight the things that work.

Make sure your feedback is, at a minimum, specific and timely. “Your slides had so many typos. Please ensure you have someone else proofread before you present next time,” is a specific item that someone can act on.

Try Workable's HR software

You can hire with Workable, and you can also onboard and manage your new employees all within the same platform without messy integrations.

Learn more

2. Acknowledge top performers

Top performers often work independently, and managers are relieved not to have to directly manage them, opening up the bandwidth to focus on the lower-performing employees. There’s a side effect of this, however – this can result in top performers feeling unappreciated or unsure of their abilities.

Even top performers need feedback and acknowledgment that they’re continuing to perform at a high level. And it is critical that you create career plans for top performers.

Unless they say they don’t want to move up the ladder, you should assume they do. And while it may be difficult to lose a top performer from your department, it’s worse when they leave the company altogether.

Focusing on the top performers, giving them growth opportunities, and rewarding their high performance are all critical management jobs.

Related: What is employee management?

3. Use the best management tools available

There are employee management tools everywhere. Of course, employee management software helps you keep track of everyone’s progress and helps you identify areas of concern. But you also need solid training programs for managers and employees alike.

Why is training an important part of this? First of all, training is part of employee development. But second, and more importantly, employees leave managers, not companies. You’re neglecting your most important tool if your managers don’t receive proper training.

Related: What’s included in a good employee management strategy?

4. Identify opportunities for development and progression

While each individual is ultimately responsible for their own career progression, they don’t necessarily know what they need to do to advance. Additionally, they may not know what is available at your company. Good employee managers help develop employees.

Developing employees includes giving stretch assignments and providing cross-training opportunities. A best practice is to use a skills-gap analysis to determine what skills your employee needs and what skills the business will need in the future and then match the two of those together. Sometimes this can include formal education or training outside the business.

Your employees want to succeed. Helping them to achieve their goals benefits your business and your individual employees.

Remember, it’s almost always cheaper to bring your employees’ salaries up to market rate than to replace them.

By focusing on employee development you decrease your turnover and increase your performance. It’s time and money well spent.

The day-to-day of good employee management

It’s easy enough to say you want things to be better, but you have to do something about it, and if you want your goals to be SMART, you’ll need to be able to measure improvement.

Ensuring good management is difficult for any business, but especially as your company grows beyond the original start-up crew.

You’ll need to place more trust in managers you don’t necessarily interact with every day. And you’ll need to make sure your managers follow procedures.

One thing that can help refine your employee management practices is employee management software. This can help automate mundane tasks, remind people to follow up, and give a central location for plans and progress.

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Interview confirmation email https://resources.workable.com/interview-confirmation-email-template Thu, 29 Jun 2017 13:59:23 +0000 https://resources.workable.com/?p=18227 Interview confirmation email template Email subject line Confirmation for interview – [Company_name] / Interview with [Company_name] for the [Job_title] position Email body Hi [Candidate_Name] / Dear [Candidate_Name], I would like to confirm your interview for the [Job_title] position. At this meeting, we’ll have the chance to [e.g. discuss your assignment] and get to know you […]

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Interview confirmation email template

Email subject line

Confirmation for interview – [Company_name] / Interview with [Company_name] for the [Job_title] position

Email body

Hi [Candidate_Name] / Dear [Candidate_Name],

I would like to confirm your interview for the [Job_title] position. At this meeting, we’ll have the chance to [e.g. discuss your assignment] and get to know you a bit better. Below are the details of your interview:

When: [date and time, e.g. Thursday, May 25, at 11 a.m] – the estimated duration is [e.g. 30] minutes
Where: [full address, e.g. 33 Farnsworth Street, 4th Fl, Boston, MA 02210 – if necessary, include a link with the specific location on the map and/or directions]
Who: [name and job title of the interviewer]

Keep in mind that you’ll need your ID, as the security guard will ask for it at the front desk. If you plan to drive, there is a parking lot next to our office that you may use.

Feel free to contact me via email or at [e.g. 1-444-555-2222], if you have any questions.

Email sign off

I look forward to meeting with you and discussing this job opportunity at [Company_name].

All the best / Kind regards,

[Your name]
[Signature]

What should be included in an interview confirmation email?

An interview confirmation email serves as a bridge of communication between the employer and the candidate, ensuring both parties are aligned on the details of the upcoming interview.

Starting with a courteous greeting, the email should first acknowledge the recipient’s availability for the interview. It’s essential to reiterate the specifics of the interview, such as the date and time, to ensure there’s no ambiguity. Additionally, providing the location of the interview, whether it’s a physical address or a virtual meeting link, is crucial.

If the interview is in-person, offering directions or a map can be a thoughtful touch, especially if the location is challenging to find.

Beyond the basic logistics, the email should also specify the expected duration of the interview and any documents or materials the candidate should bring, such as a resume, portfolio, or identification. If there are multiple rounds or panel members involved, it’s helpful to mention this, giving the candidate an idea of the interview’s structure (e.g. candidates will complete a test or discuss their assignment).

For virtual interviews, it’s essential to provide technical details. This includes the platform being used, any required software or apps, and troubleshooting contacts in case of technical difficulties.

Lastly, the email should encourage the recipient to reach out with any questions or if they need further clarification on any aspect of the interview. A polite closing, expressing anticipation for the upcoming meeting, followed by the sender’s name, title, and contact information, rounds off the email effectively.

If this is the first interview with candidates at your office, include:

  • How to get to your office (e.g. provide a link with directions and/or map, or point out some landmarks nearby)
  • How to enter the building as a visitor (e.g. if they need to bring their ID)
  • Where to park (if your office is located in a busy area)

When writing this email, keep it brief. Make sure your subject line is clear, otherwise candidates may not open your message.

If you and the candidate booked the interview a while ago, consider sending this interview confirmation email one to two days before your appointment as a friendly reminder. You could also use this email to set the final date and time for the interview, after you’ve discussed your availability.

Like all recruiting emails to candidates, make sure your writing style aligns with your company culture.

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HR officer average salary https://resources.workable.com/hr-officer-average-salary Thu, 02 Jun 2016 16:20:48 +0000 https://resources.workable.com/?p=5171 The US National Average salary for an HR officer is $73,889. This figure is a culmination of data from Glassdoor, which lists an average of $65,071, and Payscale.com, which reports a higher average of $82,708. How much does a human resources officer make? Among HR officers, the top 90% can expect salaries up to $193,000. […]

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The US National Average salary for an HR officer is $73,889. This figure is a culmination of data from Glassdoor, which lists an average of $65,071, and Payscale.com, which reports a higher average of $82,708.

How much does a human resources officer make?

Among HR officers, the top 90% can expect salaries up to $193,000. On the lower end, the bottom 10% have salaries not exceeding $49,000. Additionally, Glassdoor suggests that with bonuses and other compensations, the earnings of HR officer can surge to as much as $70,465. The graphic below shows the lowest and highest salaries based on all of our sources. The average range was calculated by combining the average amounts from Glassdoor and Payscale.

hr officer salary profile

Career Outlook

Human Resources Officers (HR Officers) with less than five years of experience earn an average salary of $54,000. As they progress in their career, they earn an average of $67,000 until they remain 10 years in this position. Between 10 and 20 years they see a higher rise in their salary to approximately $94,000 on average and an even greater boost in their late career approaching $120,000.

HR Officers report to HR managers, a position to which they most commonly get promoted, according to Payscale.

Top Paying US cities

Geography plays a significant role in determining the salary of an HR Officer. Cities with a higher cost of living and booming industries often offer higher compensations. Based on Zippia these are the top paying US cities:

  • Nevada $115,817
  • Connecticut $118,417
  • Rhode Island $107,469
  • Massachusetts $113,936
  • Washington $111,207

Job Description & Interview Questions

The HR Officer job description covers a wide spectrum of HR functions to support talent in the organization. HR officer duties extend from overseeing recruitment processes to managing employment conditions to promoting diversity and training opportunities. HR officer interview questions should discover their expertise in hiring processes, training & development and other functions.

Skills and Qualifications

An HR Officer’s role is multifaceted, requiring a blend of technical knowledge and interpersonal skills. Their expertise in employee relations is crucial, as they often serve as the bridge between the organization’s management and its employees.

This involves understanding the intricacies of compensation & benefits, ensuring that the organization remains competitive while adhering to legal standards.

Additionally, their prowess in recruitment is essential, as they are responsible for attracting, vetting, and onboarding new talent, ensuring a seamless integration into the company’s culture. Their academic foundation typically stems from a bachelor’s degree, with fields like business administration, psychology, English, or social studies being the most common.

Beyond their academic credentials, HR Officers often possess certifications that further validate their expertise in the field. For instance, a Professional in Human Resources (PHR) certification from the HR Certification Institute is a testament to their commitment to the profession and their mastery of its nuances.

This certification, among others, equips them with the latest best practices in HR, ensuring that they can navigate the ever-evolving challenges of the role. Their continuous professional development, combined with their innate ability to understand and manage human dynamics, positions them as invaluable assets to any organization.

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Recruiter average salary https://resources.workable.com/recruiter-average-salary Tue, 31 May 2016 08:09:54 +0000 https://resources.workable.com/?p=5172 The US National Average salary for a Recruiter is $58,850. This figure is a culmination of data from Glassdoor, which lists an average of $60,366, and Payscale.com, which reports a lower average of $57,375. How much does a recruiter make in a year? Among recruiters, the top 90% can expect salaries up to $84,000. On […]

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The US National Average salary for a Recruiter is $58,850. This figure is a culmination of data from Glassdoor, which lists an average of $60,366, and Payscale.com, which reports a lower average of $57,375.

How much does a recruiter make in a year?

Among recruiters, the top 90% can expect salaries up to $84,000. On the lower end, the bottom 10% have salaries not exceeding $40,000. Additionally, Glassdoor suggests that with bonuses and other compensations, the earnings of recruiters can surge to as much as $79,163. The graphic below shows the lowest and highest salaries based on all of our sources. The average range was calculated by combining the average amounts from Glassdoor and Payscale.

recruiter salary profile

Career Outlook

At the entry level, recruiters earn an average salary of $46,000, according to Payscale. Until their late career, they see a gradual rise to $55,000 and then $64,000. The maximum average salary of recruiters reaches $70,000 after 20 years of experience.

Related: How to attract and hire entry-level employees 

Recruiters typically report to HR Managers, HR business partners or Talent specialists. In large corporate structures they may also report to a Senior Recruiter. Many of them can be promoted to this position as well as the position of Corporate recruiter and HR Manager. Recruiters don’t typically have supervisory roles although occasionally they will manage a team of recruiting researchers. These numbers are aggregated and include the average technical (IT) recruiter salary, corporate recruiter salary and executive recruiter salary.

Top Paying US cities

Geography plays a significant role in determining the salary of a Recruiter. Cities with a higher cost of living and booming industries often offer higher compensations. Based on Zippia these are the top paying US cities:

  • Washington: $63,943
  • Rhode Island: $62,038
  • Massachusetts: $66,136
  • District of Columbia: $65,792
  • New York: $62,624

Job Description & Interview Questions

Recruiter roles and responsibilities (included in the recruiter job description) involves full-cycle recruiting. Recruiter duties extend from sourcing candidates to negotiating terms of employment. The best Recruiter interview questions are meant to discover the skills needed for all stages of the hiring process.

Skills & Qualifications

In the dynamic world of recruitment, a recruiter’s skill set is both broad and specialized. A deep understanding of the entire recruiting process is fundamental. From the initial stages of identifying potential candidates to the final steps of negotiating terms of employment, a recruiter must be adept at navigating each phase with precision and tact.

Their expertise often extends to mastering sourcing techniques, leveraging applicant tracking systems, and harnessing the power of social media marketing to attract top talent. In today’s digital age, familiarity with various online platforms and tools is invaluable, allowing recruiters to tap into wider talent pools and streamline the hiring process.

Moreover, soft skills play a pivotal role in a recruiter’s success. Their ability to build and maintain relationships is paramount, as they often serve as the first point of contact between the organization and potential employees.

Effective communication, both written and verbal, ensures that they can convey the company’s values and culture while understanding the aspirations and concerns of candidates. Empathy, active listening, and negotiation skills further enhance their ability to match the right candidate with the right role, ensuring mutual satisfaction.

As ambassadors of the organization, their interpersonal prowess and ethical considerations set the tone for future employee-employer relationships.

More resources:

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VP of Human Resources (HR) average salary https://resources.workable.com/vp-of-hr-average-salary Thu, 02 Jun 2016 16:20:47 +0000 https://resources.workable.com/?p=5177 The US National Average salary for a VP of Human Resources is $166,000. This figure is a culmination of data from Glassdoor, which lists an average of $186,140, and Payscale.com, which reports a lower average of $146,755. How much does a vice president of human resources make? Among VPs of HR, the top 90% can […]

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The US National Average salary for a VP of Human Resources is $166,000. This figure is a culmination of data from Glassdoor, which lists an average of $186,140, and Payscale.com, which reports a lower average of $146,755.

How much does a vice president of human resources make?

Among VPs of HR, the top 90% can expect salaries up to $202,000. On the lower end, the bottom 10% have salaries not exceeding $93,000. Additionally, Glassdoor suggests that with bonuses and other compensations, the earnings of HR VPs can surge to as much as $315,501. The graphic below shows the lowest and highest salaries based on all of our sources. The average range was calculated by combining the average amounts from Glassdoor and Payscale.

VP HR salary profile

Career Outlook

The trajectory for VPs of Human Resources is both rewarding and challenging. Initially, when stepping into this role, they can expect an average salary of around $88,000. However, as they accumulate experience and navigate the complexities of the position, their compensation sees a notable increase.

After dedicating five years to the role, their average earnings can rise to approximately $124,000. A decade in this position further solidifies their expertise, pushing their average salary close to $149,000.

For those who have weathered the industry’s challenges and remained in this role for over two decades, the rewards are even more substantial, with their average compensation reaching around $155,000.

The IT industry, in particular, has a significant demand for VPs of HR. In such settings, they often find themselves reporting to a Chief HR Officer or, in some cases, directly to the CEO.

Their journey to this esteemed position often begins with roles like HR Director, HR Consultant, or HR Manager. As top executives of the HR department, they wield considerable influence, with all HR personnel, whether directly or indirectly, looking up to them for guidance and leadership.

Their role is not just about managing but also about mentoring and shaping the future of the HR department.

Top Paying US cities

Geography plays a significant role in determining the salary of a VP of Human Resources. Cities with a higher cost of living and booming industries often offer higher compensations. Based on Zippia these are the top paying US cities:

  • Alaska: $218,692
  • Nevada: $186,608
  • Minnesota: $184,507

Job Description & Interview Questions

The VP of HR job description involves managing all human resources operations in the organization towards legal compliance and strategic vision. VP of HR responsibilities also involve labor relations and development of best HR practices. VP of HR interview questions should be selected carefully considering the importance of this position. They should thoroughly explore the key skills and knowledge needed to succeed in this position

Skills & Qualifications

A VP of Human Resources is not just a title but a testament to one’s leadership and strategic vision. Their role demands a deep understanding of international human resources and labor relations, ensuring that the organization remains compliant across borders while fostering a positive work environment.

This expertise is paramount in aligning the HR department’s goals with the broader objectives of the company, making them an invaluable asset in the boardroom.

On the other hand, their responsibilities also delve into the intricacies of organizational development. According to Payscale.com, strategic planning is a key skill, allowing them to anticipate and adapt to the dynamic landscape of human resources.

Beyond these core competencies, a VP of HR should also be proficient in performance management and full-cycle recruiting. These skills, though secondary, are essential in ensuring that the company not only attracts but also nurtures and retains top-tier talent, further solidifying their role as a cornerstone of the organization’s success.

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HR manager average salary https://resources.workable.com/hr-manager-average-salary Mon, 30 May 2016 15:50:36 +0000 https://resources.workable.com/?p=5166 The US National Average salary for an HR Manager is $70,296. This figure is a culmination of data from Glassdoor, which lists an average of $67,918, and Payscale.com, which reports a higher average of $72,674. How much does a human resource manager make in a year? Among HR managers, the top 90% can expect salaries up […]

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The US National Average salary for an HR Manager is $70,296. This figure is a culmination of data from Glassdoor, which lists an average of $67,918, and Payscale.com, which reports a higher average of $72,674.

How much does a human resource manager make in a year?

Among HR managers, the top 90% can expect salaries up to $99,000. On the lower end, the bottom 10% have salaries not exceeding $51,000. Additionally, Glassdoor suggests that with bonuses and other compensations, the earnings of an HR Manager can surge to as much as $79,519. The graphic below shows the lowest and highest salaries based on all of our sources. The average range was calculated by combining the average amounts from Glassdoor and Payscale.

hr manager salary profile

Career Outlook

According to Payscale.com, entry-level HR Managers with less than five years of experience are paid $56,000 on average. During their mid-career, they see their average salary rising to $78,000. Further experience doesn’t influence their salary much, reaching only $80,000 on average after more than 20 years in the profession.

HR Managers are most often promoted to the roles of Human resources (HR) Director, while some may advance to VP of Human Resources (HR) if they work in the IT industry. They can further become Chief HR Officers.

Top Paying US cities

Geography plays a significant role in determining the salary of an HR Manager. Cities with a higher cost of living and booming industries often offer higher compensations. Based on Zippia these are the top paying US cities:

  • Washington: $95,730
  • New York: $90,216
  • Nevada: $82,410
  • California: $89,937
  • Connecticut: $85,399

Job Description & Interview Questions

Human Resources managers lead HR departments, reporting usually to HR Directors. HR manager responsibilities include correct implementation of strategy and organizing daily operations. The Human Resources (HR) Manager job description also involves conflict resolution and performance evaluation. HR manager interview questions should be geared towards their key skills and various HR manager duties, an important step in understanding how to hire a human resources (HR) manager.

Skills and Qualifications

The role of an HR Manager is both strategic and operational, requiring a blend of hard and soft skills. Their in-depth knowledge of regulations ensures that the organization remains compliant in all HR practices, from hiring to benefits administration.

Proficiency in Human Resource Management Systems (HRMS) allows them to efficiently manage employee data, track performance metrics, and streamline HR processes.

Additionally, their expertise in performance management ensures that employees are evaluated fairly and provided with opportunities for growth, aligning individual aspirations with organizational goals. Their academic foundation is typically rooted in a Bachelor’s degree, with fields like business administration, finance, information technology, or education being prevalent.

Beyond these technical competencies, HR Managers possess a range of interpersonal skills that are crucial for their role. Their ability to manage employee relations is paramount, as they often mediate conflicts, counsel employees, and foster a positive work environment.

Effective communication skills enable them to convey organizational policies and goals clearly, ensuring alignment across departments.

Their leadership capabilities, combined with their understanding of organizational behavior, allow them to drive HR initiatives that support business strategies. As the HR landscape continues to evolve, continuous professional development and staying abreast of industry trends further solidify their position as key organizational leaders.

Source and recruit skilled HR professionals with Workable’s Boolean search cheat sheets.

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HR assistant average salary https://resources.workable.com/hr-assistant-average-salary Thu, 02 Jun 2016 16:20:48 +0000 https://resources.workable.com/?p=5174 The US National Average salary for a Human Resources Assistant is $46,300. This figure is derived from data provided by Glassdoor, which indicates an average salary of $45,705, and the Bureau of Labor Statistics, which lists the average at $46,900. How much does a human resource assistant make? Among HR Assistants, 90% have salaries up […]

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The US National Average salary for a Human Resources Assistant is $46,300. This figure is derived from data provided by Glassdoor, which indicates an average salary of $45,705, and the Bureau of Labor Statistics, which lists the average at $46,900.

How much does a human resource assistant make?

Among HR Assistants, 90% have salaries up to $62,580, while the lowest earners receive around $32,240 (Bureau of Labor Statistics). On an hourly basis, as reported by Payscale.com, 90% earn up to $23 per hour, and the bottom 10% don’t make more than $14 per hour.

HR ASSISTANT salary profile 2023

Career Outlook

The salary of HR Assistants doesn’t show significant development over the years as few remain in this position throughout their career. According to Payscale.com, entry-level HR Assistants earn around $33,000 while in their mid-career they see a rise by only $3,000 on average. Ten to more than 20 years of experience translate in an average salary of $40,000.

HR assistants typically report to the HR manager or HR director. They can be promoted to HR generalist or HR coordinator. Sometimes, they will advance to the position of an HR specialist or HR administrator.

Top Paying US cities

Geography plays a significant role in determining the salary of an HR Assistant. Cities with a higher cost of living and booming industries often offer higher compensations. Based on Zippia these are the top paying US cities:

  • San Francisco: $42,941
  • Washington: $41,604
  • Boston: $41,321
  • New York: $39,602
  • Dallas: $38,274

Top Paying Industries

The Bureau of Labor Statistics indicates that the five top paying industries for the HR assistant position are the following:

Industry Hourly mean wage Annual mean wage
Federal Executive Branch (OES Designation) $20.97 $43,620
Management of Companies and Enterprises $18.81 $39,130
Employment Services $17.30 $35,990
Department Stores $14.67 $30,510
Local Government (OES Designation) $20.08 $41,770

Job Description & Interview Questions

HR assistants support the HR executives and often the entire HR department. The HR assistant job description includes HR assistant responsibilities, such as assisting payroll, maintaining employee records and helping implement HR programs. Finding the right HR assistant interview questions is an important step in understanding how to hire an HR assistant.

Skills & Qualifications

Human Resources Assistants are central to the smooth operation of any HR department, and their skills and qualifications reflect the multifaceted nature of their role. They need to be technically proficient, especially with HR software like ADP payroll systems or other HR information systems, which streamline processes from payroll to employee tracking.

Effective communication is another cornerstone of their role, as they often serve as intermediaries between employees and higher HR echelons, ensuring that information is conveyed clearly and empathetically. Their tasks, ranging from maintaining employee records to scheduling interviews, demand strong organizational abilities and meticulous attention to detail.

Any error, especially in areas like payroll or benefits, can have significant consequences, so precision is paramount.

Moreover, a foundational understanding of labor laws is essential to ensure the company’s compliance and to circumvent potential legal pitfalls. Building and maintaining trust is another crucial aspect of their job, given the sensitive nature of the information they handle.

This requires impeccable interpersonal skills and the highest levels of discretion and integrity. Problem-solving is another key trait, as they are often the first point of contact for employees with HR-related concerns.

In terms of educational background, an associate’s degree in human resources, business administration, or a related discipline is typically the benchmark, though some employers might lean towards candidates with a bachelor’s degree.

As the HR landscape is continuously evolving, a commitment to ongoing learning, through workshops, seminars, and courses, ensures they remain at the forefront of industry trends and best practices.

Related: How to attract and hire entry-level employees 

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Talent acquisition manager average salary https://resources.workable.com/talent-acquisition-manager-average-salary Tue, 31 May 2016 08:17:22 +0000 https://resources.workable.com/?p=5175 The US National Average salary for a Talent Acquisition Manager is $88,297. This figure is a culmination of data from Glassdoor, which lists an average of $90,376, and Payscale.com, which reports a lower average of $86,219. How much does a talent acquisition manager earn? Among Talent Acquisition Manager, the top 90% can expect salaries up […]

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The US National Average salary for a Talent Acquisition Manager is $88,297. This figure is a culmination of data from Glassdoor, which lists an average of $90,376, and Payscale.com, which reports a lower average of $86,219.

How much does a talent acquisition manager earn?

Among Talent Acquisition Manager, the top 90% can expect salaries up to $122,000. On the lower end, the bottom 10% have salaries not exceeding $61,000. Additionally, Glassdoor suggests that with bonuses and other compensations, the earnings of Talent Acquisition Manager can surge to as much as $136,858. The graphic below shows the lowest and highest salaries based on all of our sources. The average range was calculated by combining the average amounts from Glassdoor and Payscale.

TA Manager salary profile

When first entering the field, Talent Acquisition Managers can expect an average salary of $60,000, according to Payscale.com. After they gain more than five years of experience, there’s a significant raise to their average salary to about $86,000. After ten years they see another small rise in the talent acquisition salary to $97,000. After 20 years there is an increase to $103.000 throughout their late career.

Talent acquisition managers are usually part of an HR department and report to a Director of Talent/HR or a VP of Talent Acquisition/HR. They belong in the function of recruitment & selection, so often they get to supervise senior recruiters, recruiters and recruiting researchers.

Top Paying US cities

Geography plays a significant role in determining the salary of a talent acquisition manager. Cities with a higher cost of living and booming industries often offer higher compensations. Based on Zippia these are the top paying US cities:

  • New York: $103,087
  • Arizona: $98,016
  • California: $106,479
  • Washington: $98,959
  • Oregon: $95,675

Job Description & Interview Questions

The Talent Acquisition Manager job description involves everything about recruiting, and often developing and retaining, talent. Some of their responsibilities revolve around searching on databases, social media or at external agencies and events for the right people to staff the organization. Talent Acquisition Manager interview questions can unearth the important skills of the candidates by focusing on recruiting processes and experiences.

Skills & Qualifications

Skills and qualifications play a crucial role in the success of a Talent Acquisition Manager. These professionals are responsible for attracting and selecting top talent for the organization, making their skills and expertise essential.

One of the key skills of a Talent Acquisition Manager is full-cycle recruiting. They are well-versed in the entire recruitment process, from job posting and sourcing candidates to conducting interviews and making job offers. With this skill, they can effectively manage and streamline the hiring process, ensuring the organization finds the right individuals for each position.

In addition to full-cycle recruiting, Talent Acquisition Managers excel in sourcing and employment branding. They have the ability to identify and attract top talent through various channels, such as online platforms, social media, and networking events. They also understand the importance of building a strong employer brand to attract potential candidates. By developing compelling messaging and showcasing the organization’s unique culture and values, they create a positive image that appeals to prospective employees.

Furthermore, people management skills are essential for Talent Acquisition Managers. They work closely with hiring managers, HR teams, and candidates, requiring strong communication and interpersonal skills. They must effectively communicate job requirements, align expectations, and build relationships with stakeholders to ensure a seamless recruitment process.

Strategic planning is another critical skill for Talent Acquisition Managers. They analyze talent needs, forecast future requirements, and develop strategic hiring plans to ensure the organization has the right talent in place. They collaborate with management to understand long-term goals and align recruitment strategies accordingly.

To excel in this role, a Bachelor’s degree is typically required, along with experience in recruiting. These qualifications provide a solid foundation in recruitment principles, industry knowledge, and the ability to navigate the hiring landscape effectively. Overall, a combination of technical skills, interpersonal abilities, and strategic thinking is necessary for success as a Talent Acquisition Manager.

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HR director average salary https://resources.workable.com/hr-director-average-salary Thu, 02 Jun 2016 16:20:48 +0000 https://resources.workable.com/?p=5165 The US National Average salary for a Human Resources Director is $105,249. This figure is a culmination of data from Glassdoor, which lists an average of $116,920, and Payscale.com, which reports a lower average of $93,579. How much does the director of human resources make? Among HR Directors, the top 90% can expect salaries up […]

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The US National Average salary for a Human Resources Director is $105,249. This figure is a culmination of data from Glassdoor, which lists an average of $116,920, and Payscale.com, which reports a lower average of $93,579.

How much does the director of human resources make?

Among HR Directors, the top 90% can expect salaries up to $144,000. On the lower end, the bottom 10% have salaries not exceeding $60,000.

Career Outlook

Entry-level HR Directors are paid $60,000 on average. After 5 years, they see a rise in their salary by $26,000 while after ten years they are paid $100,000 on average. Senior HR directors, with more than 20 years of experience, can have an average salary of up to $106,000.

HR Directors can be promoted from the position of HR Manager or Senior HR manager. They can advance to the role of Human resources SVP or Chief Human Resources Officer. They report to people in these positions when hierarchy is so defined, but most commonly they report directly to the CEO.

Related: How to attract and hire entry-level employees 

Top Paying US cities

Geography plays a significant role in determining the salary of an HR Director. Cities with a higher cost of living and booming industries often offer higher compensations. Based on Zippia these are the top paying US cities:

  • Vermont $116,592
  • New York $120,477
  • California $120,592
  • Connecticut $117,406

Job Description & Interview Questions

Human Resources Directors create a bridge between human capital and business strategy. The HR Director job description is diverse and involves the development of HR programs. HR Director responsibilities include handling labor relations and strategic counseling. HR director interview questions should be geared towards key skills such as strategic planning, employment relations and leadership.

Skills & Qualifications

The role of an HR Director is a blend of strategy, leadership, and intricate knowledge of the human resources domain. At the core of their skill set lies a deep understanding of organizational behavior and dynamics.

Their ability to analyze and interpret workforce data, combined with a keen sense of industry trends, allows them to forecast staffing needs, devise retention strategies, and ensure a seamless alignment between HR initiatives and business goals.

Furthermore, their proficiency in areas like employment law, benefits administration, and talent management is paramount. This technical expertise ensures that the organization remains compliant with regulations, offers competitive compensation packages, and fosters a culture of continuous learning and development.

In addition to these hard skills, an HR Director’s soft skills are equally crucial. Their role often requires them to mediate conflicts, counsel employees, and provide guidance to other HR professionals, necessitating exceptional interpersonal and communication skills.

They must be adept at building and maintaining relationships, not just within their team but across departments and, at times, with external stakeholders.

Their decision-making prowess, underpinned by ethical considerations and a commitment to organizational values, sets the tone for the entire HR department. Moreover, as leaders, their ability to inspire, motivate, and mentor their teams is vital.

Continuous professional development, through workshops, certifications, and advanced degrees, ensures they stay abreast of the ever-evolving HR landscape, further solidifying their position as pillars of the organization.

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Temporary disability policy template https://resources.workable.com/temporary-disability-policy-template Tue, 12 Sep 2023 13:16:40 +0000 https://resources.workable.com/?p=90452 The temporary disability policy is designed to support employees who, due to non-work-related medical conditions, are temporarily unable to fulfill their work responsibilities. A temporary disability policy should include: Eligibility criteria considering factors like duration of employment and the nature of the disability Benefit amount on the percentage of wages that will be provided as […]

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The temporary disability policy is designed to support employees who, due to non-work-related medical conditions, are temporarily unable to fulfill their work responsibilities.

A temporary disability policy should include:

  • Eligibility criteria considering factors like duration of employment and the nature of the disability
  • Benefit amount on the percentage of wages that will be provided as benefits during the disability period
  • The duration of benefits and the specific conditions under which extensions can be granted
  • Documentation requirements

What is a temporary disability policy?

This policy ensures that employees receive a portion of their wages during their period of disability, allowing them to focus on recovery without the added financial stress.

It provides clarity on eligibility, benefit amounts, duration, and the application process, ensuring transparency and fairness in the provision of temporary disability benefits.

Why is it important to have a temporary disability policy?

Having a temporary disability policy in place is essential for both the well-being of employees and the overall health of an organization.

For employees, it offers a safety net during unforeseen medical challenges, ensuring they receive financial support when they are temporarily unable to work due to non-work-related injuries or illnesses.

This financial cushion alleviates the stress of potential income loss, allowing the individual to focus solely on recovery.

From an organizational perspective, a temporary disability policy provides a structured framework that ensures consistency and fairness in handling such situations.

It sets clear guidelines on eligibility, benefit amounts, and the duration of support, minimizing ambiguities and potential conflicts.

Step-by-step instructions for HR to write a temporary disability policy:

1. Research and benchmarking

Start by understanding legal requirements and industry best practices related to temporary disability.

2. Define the scope

Clearly state who the policy applies to, considering full-time employees, part-time employees, and other staff categories.

3. Draft the policy

Begin with a clear title and brief overview. Delve into a detailed explanation, ensuring clarity and comprehensiveness. List down the key components.

4. Consultation

Engage with legal experts and insurance providers to ensure the policy is compliant with regulations and is financially sustainable.

5. Feedback loop

Circulate the draft among a select group for feedback. This helps in identifying any gaps or ambiguities.

6. Finalize and implement

After incorporating feedback, finalize the policy. Organize training sessions to familiarize employees with the new policy.

7. Regular review

Set a periodic review, preferably annually, to ensure the policy remains relevant and effective. Update based on changing organizational needs or legal requirements.

Temporary disability policy template

[Organization Name]

1. Purpose & Brief

This policy aims to provide employees of [Organization Name] with guidelines and support when seeking temporary disability benefits due to non-work-related injuries or illnesses.

2. Scope

This policy applies to all full-time employees of [Organization Name]. Part-time employees and other staff categories may refer to their specific contractual agreements for related provisions.

3. Eligibility

Employees who have been with [Organization Name] for a minimum of [e.g., “six months”] and have exhausted their sick leave are eligible to apply for temporary disability benefits.

4. Benefit amount

Eligible employees can receive up to [e.g., “80%”] of their regular wages during the period of their temporary disability.

5. Duration of benefits

Benefits can be availed for a period of up to [e.g., “12 weeks”]. Extensions can be considered based on medical certifications and organizational requirements.

6. Documentation:

Employees must provide a valid medical certificate from a registered medical practitioner, detailing the nature of the disability and the estimated recovery time.

7. Application process

Employees seeking temporary disability benefits should submit their application along with the necessary medical documentation to the HR department within [e.g., “7 days”] of the onset of the disability.

8. Confidentiality

All medical records and information will be kept confidential and will only be accessed by authorized personnel for official purposes.

9. Non-retaliation:

Employees availing temporary disability benefits will not face any form of retaliation or discrimination. Any such incidents should be reported to HR immediately.

Signature:
[Employee Name] ________________________ Date: ____________

Disclaimer: This policy template is meant to provide general guidelines and should be used as a reference. It may not take into account all relevant local, state or federal laws and is not a legal document. Neither the author nor Workable will assume any legal liability that may arise from the use of this policy.

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HR generalist average salary https://resources.workable.com/hr-generalist-average-salary Mon, 30 May 2016 15:56:09 +0000 https://resources.workable.com/?p=5169 The US National Average salary for a Human Resources Generalist is $59,543. This figure is derived from Glassdoor’s reported average of $60,091 and Payscale.com’s slightly lower average of $58,995. How much does an HR generalist make? Among HR Generalists, the bottom 10% earn up to $45,000, while the top 90% have salaries not exceeding $76,000. […]

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The US National Average salary for a Human Resources Generalist is $59,543. This figure is derived from Glassdoor’s reported average of $60,091 and Payscale.com’s slightly lower average of $58,995.

How much does an HR generalist make?

Among HR Generalists, the bottom 10% earn up to $45,000, while the top 90% have salaries not exceeding $76,000.

A visual representation below provides a clearer picture of the salary spectrum, showcasing the lowest and highest salaries based on comprehensive data. The average salary, as mentioned, is a balanced amalgamation of figures from both Glassdoor and Payscale.

HR Generalist salary profile

When HR generalists enter the field, they are paid an average of $62,000, according to Payscale.com. As they proceed to gain experience their salary may go up to $63,000 in 10 years. After that point, their salary doesn’t change significantly, reaching up to the same average of $63,000 in their late-career.

HR Generalists typically report to an HR business partner or HR manager. They can advance to these positions after several years of experience. They usually enter the field as HR generalist, although occasionally they are promoted from the position of HR assistant.

Top Paying US cities

Geography plays a significant role in determining the salary of an HR Generalist. Cities with a higher cost of living and booming industries often offer higher compensations. Based on Zippia these are the top paying US cities:

  • New York: $64,053
  • Washington: $63,461
  • New Jersey: $61,805
  • California: $61,413
  • Virginia: $60,742

Job Description & Interview Questions

The role of an HR Generalist is multifaceted. Often considered an entry point into the HR domain, their responsibilities span across various HR functions. From talent acquisition and development to compensation, benefits, and performance management, they wear many hats. The HR generalist job description also involves meticulous record-keeping and serving as the first point of contact for resolving HR-related issues. When interviewing potential candidates, it’s imperative to gauge their understanding of these responsibilities and assess their fit for the role. The right HR generalist interview questions can help discern their proficiency and passion for HR.

Skills & Qualifications

The academic and professional backdrop of an HR Generalist is diverse. While a Bachelor’s degree is typically the minimum requirement, the field of study can vary. However, specialized HR training or certifications can give candidates an edge. Their skill set should ideally encompass performance management, compensation & benefits administration, and a deep understanding of employee relations. Their role is not just administrative but also strategic, requiring a blend of soft skills and technical knowledge.

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Benefits Coordinator interview questions and answers https://resources.workable.com/benefits-coordinator-interview-questions Fri, 27 Oct 2017 07:40:00 +0000 https://resources.workable.com/?p=27064 Use these sample Benefits Coordinator interview questions to evaluate candidates for your HR department. For more senior roles, check our sample of Benefits Specialist interview questions. 10 good benefits coordinator interview questions What perks would you suggest we offer to employees with children? (e.g. sponsored day care, flexible hours, work from home) What kinds of […]

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Use these sample Benefits Coordinator interview questions to evaluate candidates for your HR department. For more senior roles, check our sample of Benefits Specialist interview questions.

Benefits Coordinator interview questions

10 good benefits coordinator interview questions

  1. What perks would you suggest we offer to employees with children? (e.g. sponsored day care, flexible hours, work from home)
  2. What kinds of benefits could help increase diversity in the workplace?
  3. How would you measure how many employees use their unlimited vacation plan?
  4. How would you explain the terms of our retirement plan policy to an employee?
  5. An employee was involved in a car accident while using their company car outside of working hours. What steps would you need to take to address this situation?
  6. How would you respond if an employee complained that their coworker had more vacation days than them?
  7. What tools (e.g. software or spreadsheet) do you use to calculate employees’ vacation time?
  8. How do you ensure that our health insurance plans cover handicapped employees?
  9. Describe the reimbursement process for travel expenses. What are your tasks?
  10. How do you keep track of monthly and annual costs of employees’ benefits?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What perks would you suggest we offer to employees with children? (e.g. sponsored day care, flexible hours, work from home)

Understanding the needs of employees with children is crucial. This question gauges the candidate’s empathy and awareness of work-life balance requirements.

Sample answer:

“I’d recommend offering flexible working hours, the option for remote work, and sponsored childcare services. These perks can greatly assist employees with children, ensuring they can balance their work and family life.”

2. What kinds of benefits could help increase diversity in the workplace?

Diversity is essential for a thriving workplace. This question assesses the candidate’s understanding of diverse needs and inclusivity.

Sample answer:

“Offering benefits like parental leave for both parents, cultural or religious holiday flexibility, and language or diversity training can help create a more inclusive environment.”

3. How would you measure how many employees use their unlimited vacation plan?

This question tests the candidate’s analytical skills and their approach to tracking benefits usage.

Sample answer:

“I’d use HR software to track the number of days taken by each employee and generate monthly or quarterly reports to analyze the usage patterns.”

4. How would you explain the terms of our retirement plan policy to an employee?

Effective communication is key. This question evaluates the candidate’s ability to convey complex information simply.

Sample answer:

“I’d break down the policy into key points, use simple language, and provide examples. I’d also offer a Q&A session to address any queries.”

5. An employee was involved in a car accident while using their company car outside of working hours. What steps would you need to take to address this situation?

This question assesses the candidate’s problem-solving skills and understanding of company liabilities.

Sample answer:

“First, I’d ensure the employee’s well-being. Then, I’d report the incident to our insurance provider, document the details, and review our company car policy with the employee.”

6. How would you respond if an employee complained that their coworker had more vacation days than them?

Conflict resolution is vital. This question gauges the candidate’s diplomacy and fairness.

Sample answer:

“I’d review both employees’ records, explain the company’s vacation policy, and ensure that all allocations are fair and transparent.”

7. What tools (e.g. software or spreadsheet) do you use to calculate employees’ vacation time?

Efficiency in tracking benefits is crucial. This question tests the candidate’s familiarity with HR tools.

Sample answer:

“I use HRIS software, which automates the tracking of vacation days and ensures accuracy.”

8. How do you ensure that our health insurance plans cover handicapped employees?

Inclusivity is essential. This question evaluates the candidate’s commitment to equal benefits for all.

Sample answer:

“I’d work closely with our insurance provider to ensure our plans are inclusive. I’d also seek feedback from employees to ensure their needs are met.”

9. Describe the reimbursement process for travel expenses. What are your tasks?

This question tests the candidate’s understanding of expense management.

Sample answer:

“Employees submit their expenses with receipts. I review them for compliance with our policy, approve valid expenses, and process reimbursements using our financial software.”

10. How do you keep track of monthly and annual costs of employees’ benefits?

Budgeting and tracking are key responsibilities. This question assesses the candidate’s organizational skills.

Sample answer:

“I use financial software to categorize and track all benefit-related expenses, and I generate monthly and annual reports for budgeting and analysis.”

What does a good Benefits Coordinator candidate look like?

A stellar Benefits Coordinator candidate is well-versed in various employee benefits, possesses strong communication skills, and demonstrates a proactive approach to problem-solving. They should also be empathetic, analytical, and familiar with HR tools and software.

Red flags

Beware of candidates who lack knowledge about diverse benefits, show poor communication skills, or seem indifferent to employee needs. A lack of familiarity with HR tools or a history of conflicts with employees can also be concerning.

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Inside Sales Manager interview questions and answers https://resources.workable.com/inside-sales-manager-interview-questions Fri, 23 Jun 2017 13:54:10 +0000 https://resources.workable.com/?p=17538 Use these sample Inside Sales Manager interview questions to assess candidates during your hiring process. Feel free to modify them to meet your specific job requirements. 10 good inside sales manager interview questions How and when would you approach an employee from your team who struggles to meet quotas? What would you tell them? How […]

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Use these sample Inside Sales Manager interview questions to assess candidates during your hiring process. Feel free to modify them to meet your specific job requirements.

Inside Sales Manager interview questions

10 good inside sales manager interview questions

  1. How and when would you approach an employee from your team who struggles to meet quotas? What would you tell them?
  2. How would you ensure new team members onboard well?
  3. You want to implement a new tool that’ll help your team organize their work better, but it requires extra hours of training. Would you proceed with implementation?
  4. How would you tell senior managers about a big sales opportunity you lost?
  5. What information would you include in a report to forecast the next quarter’s sales results?
  6. What CRM software have you used?
  7. Are you familiar with our products? Who do you think are our customers?
  8. What’s our competitive advantage? How do you think our salespeople should use it during the sales process?
  9. Describe the phases of the sales process, from initial outreach to closing the deal.
  10. Describe how you motivate disengaged team members.

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How and when would you approach an employee from your team who struggles to meet quotas? What would you tell them?

This question evaluates the candidate’s leadership and motivational skills.

Sample answer:

“I’d approach them privately, soon after noticing the trend. I’d ask about any challenges they’re facing and provide guidance. ‘I’ve noticed you’ve been struggling to meet your quotas recently. Let’s discuss how we can support you better.'”

2. How would you ensure new team members onboard well?

This question assesses the candidate’s onboarding strategies.

Sample answer:

“I believe in a structured onboarding process. I’d pair them with a mentor, provide hands-on training, and set clear expectations from day one.”

3. You want to implement a new tool that’ll help your team organize their work better, but it requires extra hours of training. Would you proceed with implementation?

This question gauges the candidate’s decision-making skills.

Sample answer:

“Yes, if the long-term benefits outweigh the short-term challenges. I’d also consider offering the training in stages to minimize disruption.”

4. How would you tell senior managers about a big sales opportunity you lost?

This question tests the candidate’s communication and accountability.

Sample answer:

“I’d be transparent and provide a detailed analysis of what went wrong, lessons learned, and strategies to prevent similar losses in the future.”

5. What information would you include in a report to forecast the next quarter’s sales results?

This question evaluates the candidate’s forecasting skills.

Sample answer:

“I’d include past sales data, current sales pipeline, market trends, and any potential challenges or opportunities we foresee.”

6. What CRM software have you used?

This question assesses the candidate’s technical expertise.

Sample answer:

“I’ve extensively used Salesforce and HubSpot, leveraging their features to track leads, manage customer relationships, and generate reports.”

7. Are you familiar with our products? Who do you think are our customers?

Understanding of the company’s offerings is crucial.

Sample answer:

“Yes, I’ve researched your product line. Your primary customers seem to be mid-sized businesses in the tech sector.”

8. What’s our competitive advantage? How do you think our salespeople should use it during the sales process?

This question gauges the candidate’s market understanding.

Sample answer:

“Your innovative features set you apart. Salespeople should highlight these unique selling points and demonstrate their value to potential clients.”

9. Describe the phases of the sales process, from initial outreach to closing the deal.

This question evaluates the candidate’s sales knowledge.

Sample answer:

“The process starts with lead generation, followed by initial outreach, qualification, presentation, objection handling, negotiation, and finally closing.”

10. Describe how you motivate disengaged team members.

This question assesses leadership and motivational skills.

Sample answer:

“I believe in understanding the root cause of their disengagement. Regular one-on-ones, setting clear goals, and providing constructive feedback can reignite their passion.”

What does a good Inside Sales Manager candidate look like?

A proficient Inside Sales Manager possesses strong leadership skills, technical expertise, and a deep understanding of the sales process. They should be proactive, solution-oriented, and have a knack for motivating their team.

Red flags

Beware of candidates who lack clear communication, avoid accountability, or are resistant to change. An inability to adapt to new technologies or methodologies can also be concerning.

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Cosmetologist interview questions and answers https://resources.workable.com/cosmetologist-interview-questions Wed, 13 Apr 2016 08:54:47 +0000 https://resources.workable.com/?p=4403 This Cosmetologist interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good cosmetologist interview questions How has your experience/training prepared you for this role? What do you find exciting in this job? What’s your experience in manicure/pedicure? How do you stay up-to-date with […]

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This Cosmetologist interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

cosmetologist interview questions

10 good cosmetologist interview questions

  1. How has your experience/training prepared you for this role?
  2. What do you find exciting in this job?
  3. What’s your experience in manicure/pedicure?
  4. How do you stay up-to-date with fashion and beauty trends?
  5. What cosmetic products do you use and why?
  6. Do you provide beauty services for special occasions (e.g. weddings)?
  7. How much time do you need to do a haircut?
  8. How do you decide how to style the hair of a client who’s indecisive?
  9. What questions would you ask to find the suitable skincare product for a client?
  10. Imagine a client isn’t happy with your services and threatens to complain to management. How do you respond?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How has your experience/training prepared you for this role?

This question evaluates the candidate’s foundational knowledge and hands-on experience in the field.

Sample answer:

“My training at XYZ Beauty School provided me with the technical skills, while my two years at ABC Salon honed my hands-on experience, especially in understanding client needs and preferences.”

2. What do you find exciting in this job?

Understanding what drives the candidate can provide insights into their passion and dedication.

Sample answer:

“I find it thrilling to transform someone’s look and boost their confidence. Every client is a new canvas, and creating a look that they love is immensely satisfying.”

3. What’s your experience in manicure/pedicure?

This question assesses the candidate’s expertise in specific beauty services.

Sample answer:

“I’ve been offering manicure and pedicure services for over three years. I’m trained in various techniques, from basic manicures to gel and acrylic extensions.”

4. How do you stay up-to-date with fashion and beauty trends?

Staying updated is crucial in the beauty industry.

Sample answer:

“I follow top beauty influencers on social media, subscribe to beauty magazines, and attend workshops and trade shows to stay updated with the latest trends.”

5. What cosmetic products do you use and why?

This question gauges the candidate’s product knowledge and their reasons for choosing them.

Sample answer:

“I primarily use brands like MAC and Urban Decay because of their quality, longevity, and the wide range of colors they offer.”

6. Do you provide beauty services for special occasions (e.g. weddings)?

Special occasions require specialized skills.

Sample answer:

“Yes, I’ve styled numerous brides and bridal parties. I offer trial sessions to ensure the bride is satisfied with her look for the big day.”

7. How much time do you need to do a haircut?

Efficiency and time management skills are essential.

Sample answer:

“It depends on the style and length, but typically, a basic trim takes about 30 minutes, while a more intricate style can take up to an hour.”

8. How do you decide how to style the hair of a client who’s indecisive?

This question tests the candidate’s consultation skills.

Sample answer:

“I ask them about their daily routine, show them pictures for inspiration, and suggest styles that would complement their face shape and lifestyle.”

9. What questions would you ask to find the suitable skincare product for a client?

Understanding client needs is crucial.

Sample answer:

“I’d ask about their skin type, any allergies, their current skincare routine, and specific concerns they want to address.”

10. Imagine a client isn’t happy with your services and threatens to complain to management. How do you respond?

This question assesses the candidate’s conflict resolution skills.

Sample answer:

“I’d apologize for any inconvenience and ask for specific feedback. I’d then offer to rectify the issue or provide an alternative solution to ensure their satisfaction.”

What does a good Cosmetologist candidate look like?

A proficient Cosmetologist is technically skilled, updated with the latest trends, and possesses excellent interpersonal skills. They should be able to understand and cater to diverse client needs while maintaining professionalism.

Red flags

Beware of candidates who lack technical knowledge, have poor communication skills, or are not open to feedback. A reluctance to continue learning or adapt to new trends can also be concerning.

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Home Health Aide https://resources.workable.com/home-health-aide-interview-questions Thu, 12 Nov 2015 22:19:39 +0000 https://resources.workable.com/?p=2655 This Home Health Aide interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good home health aide interview questions Why have you chosen to work in home care? What specialties or interests do you have in regards to home care? At your previous […]

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This Home Health Aide interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

home-health-aid

10 good home health aide interview questions

  1. Why have you chosen to work in home care?
  2. What specialties or interests do you have in regards to home care?
  3. At your previous job, how much of your time was spent on medical care versus personal care?
  4. Talk about a typical day at your previous workplace.
  5. Describe your experience with elderly patients.
  6. In as much detail as possible, describe the process for moving a patient from their wheelchair into a bed.
  7. How do you keep your patient’s family informed about their progress?
  8. How do you handle medical emergencies?
  9. How do you maintain the privacy and dignity of your patients?
  10. In what ways have you advocated for the wellbeing of your patients?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Why have you chosen to work in home care?

This question assesses the candidate’s motivation and passion for the role.

Sample answer:

“I chose home care because I believe in providing personalized care. Being in their own environment often makes patients more comfortable, and I find it rewarding to support them there.”

2. What specialties or interests do you have in regards to home care?

Understanding the candidate’s specific interests can help determine their fit for the role.

Sample answer:

“I have a keen interest in geriatric care. I’ve taken additional courses on dementia care, which has been beneficial when assisting elderly patients with cognitive impairments.”

3. At your previous job, how much of your time was spent on medical care versus personal care?

This question gauges the candidate’s experience and comfort level with different tasks.

Sample answer:

“Approximately 60% of my time was spent on medical care, administering medications and monitoring vitals, while the remaining 40% was on personal care, like bathing and grooming.”

4. Talk about a typical day at your previous workplace.

Getting insights into the candidate’s daily routine can provide a comprehensive view of their responsibilities.

Sample answer:

“A typical day involved starting with a health check, administering morning medications, assisting with personal hygiene, preparing meals, engaging in therapeutic activities, and updating family members.”

5. Describe your experience with elderly patients.

Elderly care is a significant part of home health aide responsibilities.

Sample answer:

“I’ve worked with elderly patients for over five years, assisting with mobility, medication, and companionship. I’ve also dealt with patients with Alzheimer’s and Parkinson’s, adapting care plans to their specific needs.”

6. In as much detail as possible, describe the process for moving a patient from their wheelchair into a bed.

This question tests the candidate’s knowledge and safety awareness.

Sample answer:

“First, I ensure the wheelchair is locked. I then use a transfer belt, asking the patient to lean forward and stand with my support. We pivot together, and I guide them to sit on the bed. I then assist them in moving their legs onto the bed and ensuring they’re comfortable.”

7. How do you keep your patient’s family informed about their progress?

Communication skills are vital in this role.

Sample answer:

“I maintain a detailed logbook and encourage regular updates. If there’s a significant change in the patient’s health, I immediately inform the family and suggest any necessary actions.”

8. How do you handle medical emergencies?

This question assesses the candidate’s ability to act swiftly and effectively.

Sample answer:

“In emergencies, I first ensure the patient’s safety, then call 911. I administer first aid if needed and contact the patient’s primary care physician and family.”

9. How do you maintain the privacy and dignity of your patients?

Respecting patient dignity is paramount.

Sample answer:

“I always ensure curtains are drawn during personal care, ask for consent before any procedure, and engage in open communication to make sure the patient is comfortable.”

10. In what ways have you advocated for the wellbeing of your patients?

This question evaluates the candidate’s dedication to patient advocacy.

Sample answer:

“I’ve liaised with doctors to adjust medication when I noticed side effects, and I’ve recommended physical therapy or occupational therapy when I felt it would benefit the patient.”

What does a good Home Health Aide candidate look like?

A competent Home Health Aide is compassionate, patient, and knowledgeable. They should have excellent communication skills, a deep understanding of patient needs, and the ability to handle emergencies effectively.

Red flags

Beware of candidates who lack empathy, have limited knowledge of patient care, or are uncomfortable with personal care tasks. A history of frequent job changes or negative feedback from references can also be concerning.

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Account Representative interview questions and answers https://resources.workable.com/account-representative-interview-questions Fri, 03 Feb 2017 09:24:02 +0000 https://resources.workable.com/?p=8379 These sample Account Representative interview questions can help you identify and hire the best people for your company. Feel free to modify them to meet your specific job requirements. 10 good account representative interview questions What are two to three things you would like to tell or ask a client on your first contact with […]

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These sample Account Representative interview questions can help you identify and hire the best people for your company. Feel free to modify them to meet your specific job requirements.

account representative interview questions

10 good account representative interview questions

  1. What are two to three things you would like to tell or ask a client on your first contact with them?
  2. How would you respond to an important client who routinely complains about product pricing?
  3. How would you prioritize problems from multiple clients at once?
  4. What satisfies you more: Closing a deal with a big customer or keeping successful long-term relationships with five smaller customers? Why?
  5. Walk me through what makes a cold call successful.
  6. How do you organize your daily schedule?
  7. What’s your experience with CRM software? Name any tools you’re familiar with. How did you use them?
  8. What information do you need from the sales department when assigned a new customer?
  9. How often do you contact existing clients, and how do you keep them engaged with the company’s product?
  10. Are you more comfortable communicating by email, phone or in-person? Why?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What are two to three things you would like to tell or ask a client on your first contact with them?

This question gauges the candidate’s approach to initiating client relationships.

Sample answer:

“I’d start by introducing myself and our company’s values. I’d then ask about their current needs and challenges to understand how we can best assist them.”

2. How would you respond to an important client who routinely complains about product pricing?

Understanding how a candidate manages client concerns is crucial.

Sample answer:

“I’d listen to their concerns, provide insights into our pricing structure, and explore potential solutions or packages that offer value.”

3. How would you prioritize problems from multiple clients at once?

This question assesses the candidate’s organizational and decision-making skills.

Sample answer:

“I’d prioritize based on the severity of the issue, the client’s importance, and potential business impact. Regular communication ensures all clients feel valued.”

4. What satisfies you more: Closing a deal with a big customer or keeping successful long-term relationships with five smaller customers? Why?

Understanding the candidate’s values can provide insights into their approach to sales.

Sample answer:

“While closing a big deal is rewarding, maintaining long-term relationships with smaller customers is more satisfying. It reflects trust and consistent value delivery.”

5. Walk me through what makes a cold call successful.

This question evaluates the candidate’s sales skills and approach.

Sample answer:

“A successful cold call starts with research. Knowing the client’s needs, having a clear pitch, being respectful of their time, and handling objections effectively are key.”

6. How do you organize your daily schedule?

Organizational skills are essential for managing multiple accounts.

Sample answer:

“I start by listing tasks, prioritizing them, and allocating specific time slots. Using tools like Google Calendar helps keep track.”

7. What’s your experience with CRM software? Name any tools you’re familiar with. How did you use them?

CRM tools are foundational in account management.

Sample answer:

“I’ve used Salesforce and HubSpot to track client interactions, manage leads, and generate reports.”

8. What information do you need from the sales department when assigned a new customer?

This question tests the candidate’s understanding of inter-departmental collaboration.

Sample answer:

“I’d need details on the deal, client expectations, any challenges faced during the sales process, and insights on potential upsell opportunities.”

9. How often do you contact existing clients, and how do you keep them engaged with the company’s product?

Client retention is as important as acquisition.

Sample answer:

“I contact them regularly, providing updates, seeking feedback, and informing them of new features or offers.”

10. Are you more comfortable communicating by email, phone or in-person? Why?

Communication is key in account management.

Sample answer:

“I prefer in-person communication as it’s more personal and fosters trust. However, I adapt based on the client’s preference.”

What does a good Account Representative candidate look like?

An ideal Account Representative is proactive, possesses excellent communication skills, and has a knack for understanding client needs. They should be adept at multitasking and building lasting relationships.

Red flags

Candidates who lack attention to detail, have poor communication skills, or are unfamiliar with CRM tools can be concerning. A lack of adaptability or inability to handle client feedback is also a red flag.

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Account Coordinator interview questions and answers https://resources.workable.com/account-coordinator-interview-questions Fri, 28 Apr 2017 09:01:48 +0000 https://resources.workable.com/?p=12444 Use these sample Account Coordinator interview questions to evaluate candidates’ skills objectively and make better hiring decisions. 10 good Account Coordinator interview questions We’d like to create a video to present our range of products to new customers. How would you make this video both engaging and informative? How would you prioritize requests from different […]

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Use these sample Account Coordinator interview questions to evaluate candidates’ skills objectively and make better hiring decisions.

Account Coordinator interview questions

10 good Account Coordinator interview questions

  1. We’d like to create a video to present our range of products to new customers. How would you make this video both engaging and informative?
  2. How would you prioritize requests from different Account Representatives or Managers?
  3. Where would you begin if a manager asked you to research a market you weren’t familiar with?
  4. What would you include in a sales proposal template?
  5. What CRM software have you used?
  6. What formulas and charts do you use in Excel to calculate and present annual revenues from specific clients?
  7. What is your experience with drafting sales contracts?
  8. How do you schedule meetings and calls for your team? Do you use any calendar applications?
  9. What’s your experience with creating promotional sales material?
  10. Describe a digital or physical filing system you have used in previous positions. How did it help you organize your records and save time?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. We’d like to create a video to present our range of products to new customers. How would you make this video both engaging and informative?

This question assesses the candidate’s ability to combine creativity with information dissemination.

Sample answer:

“I’d start by understanding the target audience. Then, I’d focus on showcasing the unique selling points of our products using visually appealing graphics and concise content. Including customer testimonials can also add credibility.”

2. How would you prioritize requests from different Account Representatives or Managers?

This question evaluates the candidate’s organizational and decision-making skills.

Sample answer:

“I’d prioritize based on urgency, the importance of the client, and the potential business impact. Regular communication with the team helps in understanding and setting the right priorities.”

3. Where would you begin if a manager asked you to research a market you weren’t familiar with?

Understanding how a candidate approaches unfamiliar tasks can provide insights into their problem-solving skills.

Sample answer:

“I’d start with a broad overview of the market, then delve into specific segments, trends, and competitors. Using industry reports, online resources, and possibly interviews with experts can provide a comprehensive understanding.”

4. What would you include in a sales proposal template?

This question gauges the candidate’s understanding of what makes an effective sales proposal.

Sample answer:

“The template would include an executive summary, client needs, proposed solution, pricing, timeline, case studies, and a call to action.”

5. What CRM software have you used?

Knowledge of CRM software indicates familiarity with tools essential for the role.

Sample answer:

“I’ve worked with Salesforce and HubSpot extensively, using them for tracking client interactions, managing leads, and generating reports.”

6. What formulas and charts do you use in Excel to calculate and present annual revenues from specific clients?

This question tests the candidate’s technical skills and their ability to present data effectively.

Sample answer:

“I often use pivot tables, VLOOKUP, and SUMIF functions. For presentation, bar charts or line graphs are effective for showing trends over time.”

7. What is your experience with drafting sales contracts?

Understanding of sales contracts is crucial for client relations and ensuring company interests are protected.

Sample answer:

“I’ve drafted and reviewed numerous sales contracts, ensuring they’re clear, fair, and in line with company policies.”

8. How do you schedule meetings and calls for your team? Do you use any calendar applications?

Efficient scheduling is key to managing multiple accounts and ensuring timely communication.

Sample answer:

“I use Google Calendar for scheduling. It allows for easy sharing and can be integrated with other apps for seamless coordination.”

9. What’s your experience with creating promotional sales material?

This question assesses the candidate’s creativity and understanding of what appeals to clients.

Sample answer:

“I’ve created brochures, email campaigns, and web content. It’s essential to keep the client’s perspective in mind and highlight the benefits of our products.”

10. Describe a digital or physical filing system you have used in previous positions. How did it help you organize your records and save time?

Organizational skills are crucial for an Account Coordinator to manage multiple tasks efficiently.

Sample answer:

“I’ve used a digital filing system with clear folder structures and naming conventions. It ensured quick access to documents and streamlined the workflow.”

What does a good Account Coordinator candidate look like?

A stellar Account Coordinator is organized, proactive, and possesses excellent communication skills. They should be adept at multitasking, understanding client needs, and collaborating with various departments to ensure client satisfaction.

Red flags

Beware of candidates who lack attention to detail, have poor time management skills, or are unfamiliar with essential tools like CRM software. An inability to handle feedback or work under pressure can also be concerning.

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Skype interview questions and answers https://resources.workable.com/skype-interview-questions Fri, 21 Apr 2017 15:59:38 +0000 https://resources.workable.com/?p=11893 Do you Skype to interview candidates as part of your hiring process? These examples of Skype interview questions will help you screen candidates to determine who to invite to an in-person interview. 5 good Skype interview questions From your studies and work experience so far, who or what mostly inspired you to pursue this career? […]

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Do you Skype to interview candidates as part of your hiring process? These examples of Skype interview questions will help you screen candidates to determine who to invite to an in-person interview.

Skype interview candidates

5 good Skype interview questions

  1. From your studies and work experience so far, who or what mostly inspired you to pursue this career?
  2. In your opinion, what constitutes a healthy work environment?
  3. What are your salary expectations?
  4. When is the earliest you can start?
  5. What attracted you to the job ad? Why did you decide to apply?

Here are 5 essential interview questions and sample answers to help identify the best candidates for this role.

1. From your studies and work experience so far, who or what mostly inspired you to pursue this career?

This question delves into the candidate’s motivation and passion for their chosen career.

Sample answer:

“During my undergraduate studies, I was deeply inspired by Professor Smith’s lectures on sustainable business practices. It ignited a passion in me to pursue a career in environmental consultancy.”

2. In your opinion, what constitutes a healthy work environment?

This question assesses the candidate’s understanding of workplace culture and their fit within the organization.

Sample answer:

“A healthy work environment is one where open communication is encouraged, employees feel valued, and there’s a balance between work and personal life.”

3. What are your salary expectations?

This straightforward question helps employers gauge if the candidate’s expectations align with the company’s budget.

Sample answer:

“Based on my research and the responsibilities of the role, I’m hoping for a salary in the range of $50,000 to $60,000.”

4. When is the earliest you can start?

This question helps employers plan their recruitment timeline and understand the candidate’s availability.

Sample answer:

“I can start in two weeks after wrapping up my current commitments.”

5. What attracted you to the job ad? Why did you decide to apply?

This question provides insights into what the candidate values in a job and their reasons for applying.

Sample answer:

“The emphasis on team collaboration and innovation in the job ad caught my attention. I believe my skills align well with the role, and I’m excited about the opportunity to contribute.”

What to ask candidates in a Skype interview

Skype is an effective interviewing tool for recruiters and candidates, especially during initial hiring stages. Skype interviews help recruiters:

  • Evaluate verbal communication skills
  • Screen for deal-breakers, like salary and availability
  • Clarify details of resumes
  • Test role-required speaking skills (e.g. abilities to speak foreign languages, help customers solve problems or deliver sales pitches)
  • Interview candidates in remote locations
  • Organize interviews for distributed teams

During Skype or video interviews, introduce yourself to break the ice. Then, share some information about the job (e.g. work schedule, key tasks and benefits) to gauge candidates’ interest. Use this call to decide whether to move the candidate to the next phase.

For distributed teams, Skype calls are useful for second and even third-round interviews. In this case, treat the Skype interview as an in-person one. Delve deeper with your candidates by asking them behavioral and situational questions.

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Retail Buyer interview questions and answers https://resources.workable.com/retail-buyer-interview-questions Thu, 25 Feb 2016 15:05:54 +0000 https://resources.workable.com/?p=3932 This Retail Buyer interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions 10 good retail buyer interview questions If I asked you to eliminate one line of our products, how would you decide which one? Imagine you discover that one line of products has […]

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This Retail Buyer interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions

retail buyer interview questions

10 good retail buyer interview questions

  1. If I asked you to eliminate one line of our products, how would you decide which one?
  2. Imagine you discover that one line of products has lower consumption rates than forecasted. What do you need to consider and how does it affect your strategy?
  3. Envisage that the same product in our stores is selling less than in the stores of our competitors. What do you need to do?
  4. How has your education/experience prepared you for this role?
  5. What is TCO (total cost of ownership?)
  6. What do you need to consider when buying a product?
  7. What are your strategies for discovering the best products?
  8. What factors would you consider when closing a deal with a supplier?
  9. How do you forecast consumer behavior?
  10. Have you used ERP systems in the past?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. If I asked you to eliminate one line of our products, how would you decide which one?

This question gauges the candidate’s analytical skills and their ability to make tough decisions based on data.

Sample answer:

“I would analyze sales data, customer feedback, and profit margins. The product line with consistently low performance metrics would be my recommendation for elimination.”

2. Imagine you discover that one line of products has lower consumption rates than forecasted. What do you need to consider and how does it affect your strategy?

This question tests the candidate’s adaptability and strategic thinking.

Sample answer:

“I’d consider factors like market trends, competitor performance, and product placement. Based on the findings, I might adjust marketing strategies or consider promotions to boost sales.”

3. Envisage that the same product in our stores is selling less than in the stores of our competitors. What do you need to do?

This question assesses the candidate’s problem-solving skills and competitive analysis.

Sample answer:

“I’d conduct a SWOT analysis, comparing pricing, marketing strategies, and product placement. Then, I’d implement changes based on the insights gathered.”

4. How has your education/experience prepared you for this role?

This question delves into the candidate’s background and its relevance to the role.

Sample answer:

“My degree in Retail Management, coupled with my 5 years of experience as an Assistant Buyer, has equipped me with the skills to analyze market trends, negotiate with suppliers, and make data-driven decisions.”

5. What is TCO (total cost of ownership?)

This question tests the candidate’s knowledge of key retail concepts.

Sample answer:

“TCO refers to the total cost of purchasing, implementing, and maintaining a product. It includes the purchase price, operational costs, and any other related expenses.”

6. What do you need to consider when buying a product?

This question evaluates the candidate’s holistic approach to product buying.

Sample answer:

“I consider product quality, cost, market demand, supplier reliability, and potential profit margins.”

7. What are your strategies for discovering the best products?

This question probes into the candidate’s proactive approach to product sourcing.

Sample answer:

“I stay updated with market trends, attend trade shows, engage with suppliers, and gather customer feedback.”

8. What factors would you consider when closing a deal with a supplier?

This question assesses the candidate’s negotiation skills and supplier relationship management.

Sample answer:

“I’d consider product quality, pricing, delivery timelines, supplier reliability, and the flexibility of the terms.”

9. How do you forecast consumer behavior?

This question tests the candidate’s analytical and forecasting skills.

Sample answer:

“I analyze past sales data, monitor market trends, and consider economic indicators. Customer feedback and social media trends also provide valuable insights.”

10. Have you used ERP systems in the past?

This question gauges the candidate’s familiarity with essential retail tools.

Sample answer:

“Yes, I’ve extensively used Oracle NetSuite and SAP for inventory management and sales forecasting.”

What does a good Retail Buyer candidate look like?

An ideal Retail Buyer is analytical, proactive, and possesses a keen understanding of market trends. They should have strong negotiation skills, a deep knowledge of retail metrics, and the ability to make data-driven decisions.

Red flags

Be cautious of candidates who lack a structured approach to buying, have limited experience with retail analytics tools, or struggle to articulate their decision-making processes.

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Staff Auditor interview questions and answers https://resources.workable.com/staff-auditor-interview-questions Mon, 03 Jul 2017 07:59:46 +0000 https://resources.workable.com/?p=18535 These sample Staff Auditor interview questions will help you identify and hire qualified candidates for your open roles. 10 good staff auditor interview questions What would you do if a client asked you to cover up fraud? How would you present your suggestions to reduce a client’s costs? If you suspected that a company was […]

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These sample Staff Auditor interview questions will help you identify and hire qualified candidates for your open roles.
Staff Auditor interview questions

10 good staff auditor interview questions

  1. What would you do if a client asked you to cover up fraud?
  2. How would you present your suggestions to reduce a client’s costs?
  3. If you suspected that a company was exposed to a major financial risk, what risk management procedures would you employ?
  4. What accounting or audit software do you use?
  5. What are some key metrics you monitor to check a company’s financial status?
  6. What industries and business types do you have the most experience with?
  7. What are the most effective methods to estimate bad debt?
  8. How do you check your work for accuracy? (e.g. in reports and spreadsheets)
  9. Describe a time your attention to detail saved you from making a mistake at work (e.g. noticing numerical errors on audit documents.)
  10. How do you prioritize work when you have to conduct audits for multiple clients on a deadline?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What would you do if a client asked you to cover up fraud?

This question evaluates the candidate’s ethical stance and commitment to upholding financial integrity.

Sample answer:

“I would firmly decline the request and explain the legal and ethical implications of covering up fraud. It’s essential to maintain professional integrity.”

2. How would you present your suggestions to reduce a client’s costs?

This question assesses the candidate’s ability to communicate financial insights effectively.

Sample answer:

“I’d prepare a detailed report highlighting areas of excessive spending, provide data-driven recommendations, and present them using clear visuals and concise explanations.”

3. If you suspected that a company was exposed to a major financial risk, what risk management procedures would you employ?

This question tests the candidate’s knowledge of risk management and their proactive approach.

Sample answer:

“I’d first conduct a thorough financial analysis to confirm the risk, then communicate my findings to senior management, and recommend mitigation strategies.”

4. What accounting or audit software do you use?

Understanding the tools a candidate is familiar with can gauge their technical proficiency.

Sample answer:

“I’ve extensively used QuickBooks and ACL for auditing purposes. I’m also familiar with SAP and Oracle Financial Services Analytical Applications.”

5. What are some key metrics you monitor to check a company’s financial status?

This question delves into the candidate’s analytical skills and their understanding of financial health indicators.

Sample answer:

“I monitor metrics like liquidity ratios, debt-to-equity ratio, net profit margin, and return on assets to gauge a company’s financial health.”

6. What industries and business types do you have the most experience with?

Industry-specific experience can be invaluable for an auditor.

Sample answer:

“I’ve primarily worked with manufacturing and retail sectors, but I’ve also audited tech startups and non-profits.”

7. What are the most effective methods to estimate bad debt?

Bad debt estimation is crucial for financial forecasting. This question tests their expertise in this area.

Sample answer:

“I typically use the aging of accounts receivable method and the percentage of sales method, depending on the company’s historical data and industry standards.”

8. How do you check your work for accuracy? (e.g. in reports and spreadsheets)

Accuracy is paramount in auditing. This question assesses their attention to detail.

Sample answer:

“I use built-in audit tools in software, double-check my calculations, and often have a peer review my work.”

9. Describe a time your attention to detail saved you from making a mistake at work (e.g. noticing numerical errors on audit documents.)

This behavioral question provides insights into the candidate’s meticulousness.

Sample answer:

“Once, while reviewing a financial statement, I noticed minor discrepancies that hinted at a larger error. Upon deeper investigation, we uncovered a significant oversight that would have impacted the company’s tax liabilities.”

10. How do you prioritize work when you have to conduct audits for multiple clients on a deadline?

Time management and prioritization are key skills for auditors. This question evaluates their approach.

Sample answer:

“I create a detailed audit schedule, allocate tasks based on complexity, and set interim deadlines. Regular progress checks ensure I stay on track.”

What does a good Staff Auditor candidate look like?

A competent Staff Auditor possesses a blend of analytical prowess, keen attention to detail, and a strong ethical foundation. They should be adept at using modern auditing tools, understanding complex financial regulations, and communicating their findings effectively.

Red flags

Beware of candidates who lack a structured approach to auditing, have limited experience with modern audit tools, or struggle to articulate complex financial concepts clearly.

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Data Architect interview questions and answers https://resources.workable.com/data-architect-interview-questions Thu, 23 Feb 2017 21:15:37 +0000 https://resources.workable.com/?p=8663 These sample Data Architect interview questions will help you assess the technical skills of qualified candidates. Feel free to add questions to this template to meet your company’s specific job requirements. 10 good data architect interview questions How would you create a model to describe our sales process? What different elements would you add for […]

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These sample Data Architect interview questions will help you assess the technical skills of qualified candidates. Feel free to add questions to this template to meet your company’s specific job requirements.

data architect interview questions

10 good data architect interview questions

  1. How would you create a model to describe our sales process? What different elements would you add for a distributed sales team?
  2. What model would you use to forecast quarterly and annual sales trends? Why?
  3. If you had to review an existing database to identify potential improvements, where would you start?
  4. How would you gather user requirements for a new project?
  5. What’s the difference between a dimensional model and a third normal form data model?
  6. What are software design patterns? Which patterns are you familiar with?
  7. What is the difference between OLTP and OLAP and where do you use each of them?
  8. What is snowflake schema?
  9. What visualization tools (e.g. Tableau, D3.js and R) have you used?
  10. What’s the most difficult database problem you faced, and how did you handle it?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How would you create a model to describe our sales process? What different elements would you add for a distributed sales team?

This question assesses the candidate’s ability to understand business processes and design data models that cater to specific organizational needs.

Sample answer:

“I’d start with a high-level ERD, detailing entities like ‘Lead’, ‘Opportunity’, and ‘Sale’. For a distributed team, I’d add attributes to capture location, time zone, and regional specifics.”

2. What model would you use to forecast quarterly and annual sales trends? Why?

This question tests the candidate’s knowledge of predictive modeling and their ability to choose appropriate models for specific tasks.

Sample answer:

“I’d use a time series forecasting model, possibly ARIMA or Prophet, as they’re well-suited for predicting sales trends based on historical data.”

3. If you had to review an existing database to identify potential improvements, where would you start?

This question gauges the candidate’s approach to database optimization and their ability to identify inefficiencies.

Sample answer:

“I’d start by analyzing the database schema, looking for normalization opportunities, and then move to query performance and indexing.”

4. How would you gather user requirements for a new project?

Understanding user requirements is foundational for any data project. This question tests their approach to stakeholder communication.

Sample answer:

“I’d conduct interviews with key stakeholders, organize focus group discussions, and use questionnaires to gather a comprehensive set of requirements.”

5. What’s the difference between a dimensional model and a third normal form data model?

This question delves into the candidate’s technical knowledge and their understanding of data modeling principles.

Sample answer:

“A dimensional model is optimized for readability and querying, often used in data warehousing. In contrast, a 3NF model is designed to eliminate data redundancy.”

6. What are software design patterns? Which patterns are you familiar with?

Design patterns are crucial in software and database design. This question tests their knowledge in this area.

Sample answer:

“Design patterns are reusable solutions to common problems. I’m familiar with Singleton, Factory, and Observer patterns, among others.”

7. What is the difference between OLTP and OLAP and where do you use each of them?

This question assesses their understanding of different database systems and their applications.

Sample answer:

“OLTP systems are designed for transactional operations, while OLAP systems are optimized for analytical querying. OLTP is used in everyday operations, and OLAP is used in business intelligence applications.”

8. What is snowflake schema?

This question tests the candidate’s knowledge of data warehousing concepts.

Sample answer:

“A snowflake schema is a normalized form of a star schema in a data warehouse. It reduces data redundancy but can be more complex to query.”

9. What visualization tools (e.g. Tableau, D3.js and R) have you used?

Data architects often need to present data visually. This question gauges their experience with popular visualization tools.

Sample answer:

“I’ve extensively used Tableau for business dashboards and D3.js for custom visualizations. I’ve also used R’s ggplot2 for statistical plots.”

10. What’s the most difficult database problem you faced, and how did you handle it?

This behavioral question provides insights into the candidate’s problem-solving skills and experience.

Sample answer:

“I once encountered a database with severe performance issues. I diagnosed it to be an indexing problem and, after analyzing the most frequent queries, optimized the indexes, which drastically improved performance.”

What does a good data architect candidate look like?

An ideal data architect possesses a blend of technical prowess, business acumen, and strong communication skills. They should be adept at understanding complex data requirements, designing efficient database systems, and collaborating with both technical and non-technical stakeholders.

Red flags

Be wary of candidates who lack a structured approach to problem-solving, have limited experience with modern database technologies, or struggle to communicate complex concepts in simple terms.

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Call Center Representative interview questions and answers https://resources.workable.com/call-center-representative-interview-questions Thu, 22 Oct 2015 20:48:35 +0000 https://resources.workable.com/?p=2444 This Call Center Representative interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good call center representative interview questions What software programs are you familiar with? How do you manage your time? How many calls per hour do you usually make on a […]

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This Call Center Representative interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

call-center-rep

10 good call center representative interview questions

  1. What software programs are you familiar with?
  2. How do you manage your time? How many calls per hour do you usually make on a campaign?
  3. Describe a time you solved a problem with a coworker.
  4. How do you manage stress after talking to difficult customers?
  5. What do you know about our customers?
  6. Describe a time you successfully upsold a customer.
  7. What’s your approach to delivering great customer service?
  8. If you don’t know the answer to a customer’s question, what do you do?
  9. What would you do if you were on the phone with a customer while experiencing a system crash?
  10. This job tends to be repetitive. How do you stay motivated?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What software programs are you familiar with?

Understanding the software tools a candidate is familiar with can give insights into their technical proficiency and adaptability to new systems.

Sample answer:

“I am proficient in using Zendesk, Salesforce, and Avaya. I’ve also had experience with Microsoft Office Suite, especially Excel for reporting purposes.”

2. How do you manage your time? How many calls per hour do you usually make on a campaign?

This question assesses the candidate’s efficiency and ability to handle the workload.

Sample answer:

“I prioritize tasks based on urgency and importance. On average, I handle 15-20 calls per hour, depending on the complexity of the issues.”

3. Describe a time you solved a problem with a coworker.

This question evaluates the candidate’s interpersonal skills and problem-solving abilities.

Sample answer:

“Once, a coworker and I had a disagreement about a process. We sat down, discussed our perspectives, and found a middle ground that benefited the team.”

4. How do you manage stress after talking to difficult customers?

Handling stress is crucial in a call center environment. This question gauges the candidate’s resilience and coping mechanisms.

Sample answer:

“After a challenging call, I take a short break to breathe and refocus. I also remind myself not to take things personally and focus on providing the best service.”

5. What do you know about our customers?

This question tests the candidate’s research and understanding of your company.

Sample answer:

“Your customers are primarily from the tech industry, looking for efficient and quick solutions. They value clear communication and timely responses.”

6. Describe a time you successfully upsold a customer.

Upselling is a valuable skill in call centers. This question assesses the candidate’s sales abilities.

Sample answer:

“A customer once called for a basic package. I highlighted the benefits of our premium package, and they saw the value and upgraded.”

7. What’s your approach to delivering great customer service?

This question evaluates the candidate’s understanding of customer service principles.

Sample answer:

“I listen actively, empathize with the customer, and provide solutions promptly. I also ensure to follow up to guarantee their satisfaction.”

8. If you don’t know the answer to a customer’s question, what do you do?

This question tests the candidate’s problem-solving skills and resourcefulness.

Sample answer:

“I’d tell the customer that I’ll look into it and get back to them as soon as possible. I’d then consult with a colleague or supervisor for the answer.”

9. What would you do if you were on the phone with a customer while experiencing a system crash?

This question gauges the candidate’s ability to handle unexpected challenges.

Sample answer:

“I’d apologize for the inconvenience, explain the situation briefly, and assure them that I’ll call back as soon as the issue is resolved.”

10. This job tends to be repetitive. How do you stay motivated?

Understanding how a candidate maintains motivation in a repetitive job can indicate their long-term suitability for the role.

Sample answer:

“I focus on the positive impact I make on customers’ lives. Each call is a new opportunity to help someone, and that keeps me motivated.”

What does a good Call Center Representative candidate look like?

A stellar Call Center Representative is not just technically proficient but also possesses excellent interpersonal skills. They should be able to handle stress, communicate effectively, and be adaptable to changing situations. A proactive approach to problem-solving and a genuine desire to help customers are also essential traits.

Red flags

Beware of candidates who lack patience, have poor communication skills, or show no initiative to resolve issues. A history

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Copywriter interview questions and answers https://resources.workable.com/copywriter-interview-questions Fri, 24 Mar 2017 10:04:35 +0000 https://resources.workable.com/?p=8950 These sample Copywriter interview questions will help you evaluate candidates’ skills before choosing the best hire for your open role. Feel free to modify these questions to meet your specific job requirements. 10 good copywriter interview questions If you were asked to create 50 pieces of content per week, what would you say? What new […]

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These sample Copywriter interview questions will help you evaluate candidates’ skills before choosing the best hire for your open role. Feel free to modify these questions to meet your specific job requirements.

Copywriter interview questions

10 good copywriter interview questions

  1. If you were asked to create 50 pieces of content per week, what would you say?
  2. What new content would you recommend for our website? Why?
  3. How would you manage frequent changes in a product that require you to constantly update relevant content?
  4. You’ve put a lot of effort into a piece of content but end up receiving negative feedback from your manager. How would you respond?
  5. What would you change in the language/tone you use to attract a younger audience?
  6. How do you think people discover our content?
  7. What techniques do you use to improve SEO?
  8. How much time do you spend on both researching and writing?
  9. What tools do you use or practices do you follow to check your grammar and spelling?
  10. Do you have (or did you ever have) a personal blog? If so, what is it (or was it) about?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. If you were asked to create 50 pieces of content per week, what would you say?

This question gauges the candidate’s capacity to handle volume and their understanding of quality versus quantity.

Sample answer:

“While I prioritize quality over quantity, I’d assess the content’s nature and length. If they’re shorter pieces, I’d strategize to meet the target while maintaining quality.”

2. What new content would you recommend for our website? Why?

This question tests the candidate’s research skills and their ability to identify content gaps.

Sample answer:

“Considering the industry trends, I’d recommend more video content and infographics. They’re engaging and can convey complex information succinctly.”

3. How would you manage frequent changes in a product that require you to constantly update relevant content?

This question assesses adaptability and how they handle evolving information.

Sample answer:

“I’d maintain a flexible content calendar and use a version control system. Regular communication with the product team would also be crucial.”

4. You’ve put a lot of effort into a piece of content but end up receiving negative feedback from your manager. How would you respond?

This question evaluates the candidate’s receptiveness to feedback and professionalism.

Sample answer:

“I appreciate constructive feedback. I’d seek clarity on the specific issues and work on refining the content accordingly.”

5. What would you change in the language/tone you use to attract a younger audience?

Understanding audience dynamics is crucial. This question tests their ability to tailor content for specific demographics.

Sample answer:

“I’d use a more casual and relatable tone, incorporate current slang or phrases, and reference pop culture relevant to that age group.”

6. How do you think people discover our content?

This question gauges the candidate’s understanding of content distribution and SEO.

Sample answer:

“Mostly through search engines, social media shares, and possibly email newsletters. SEO optimization is crucial for discoverability.”

7. What techniques do you use to improve SEO?

SEO knowledge is vital for a copywriter. This question tests their expertise in this area.

Sample answer:

“I focus on keyword research, meta descriptions, quality backlinks, and ensuring mobile-friendliness. Regularly updating content also boosts SEO.”

8. How much time do you spend on both researching and writing?

This question provides insight into their work process and time management skills.

Sample answer:

“I typically spend 40% of my time on research to ensure accuracy and 60% on writing and refining the content.”

9. What tools do you use or practices do you follow to check your grammar and spelling?

Accuracy is crucial in copywriting. This question assesses their attention to detail.

Sample answer:

“I use tools like Grammarly and Hemingway Editor. I also proofread my work multiple times and occasionally have a colleague review it.”

10. Do you have (or did you ever have) a personal blog? If so, what is it (or was it) about?

A personal blog can provide insights into their writing style and passions.

Sample answer:

“Yes, I have a blog where I write about sustainable living practices. It’s a subject I’m passionate about.”

What does a good copywriter candidate look like?

An ideal copywriter candidate possesses a blend of creativity, technical prowess in SEO, and an innate understanding of the target audience. They should be adaptable, receptive to feedback, and have a keen eye for detail.

Red flags

Be cautious of candidates who are resistant to feedback, lack understanding of SEO, or have limited samples in their portfolio. Inconsistencies in their writing or a lack of adaptability can also be concerning.

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Online interview questions and answers https://resources.workable.com/online-interview-questions Fri, 28 Apr 2017 09:51:02 +0000 https://resources.workable.com/?p=12498 Do you use video calls to interview candidates as part of your hiring process? These examples of online interview questions will help you screen candidates to determine who to invite to an in-person interview. 5 good online interview questions What inspired you to pursue this career? Do you prefer to work on a team or […]

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Do you use video calls to interview candidates as part of your hiring process? These examples of online interview questions will help you screen candidates to determine who to invite to an in-person interview.

Online interview questions

5 good online interview questions

  1. What inspired you to pursue this career?
  2. Do you prefer to work on a team or individually? Why? Give me an example or two in either scenario from your experience.
  3. Why did you decide to apply for this position? How can you help our team achieve its goals and what do you hope to learn from this role?
  4. Describe a challenging work project you completed. What were its obstacles, what did you do to overcome them, and how did this experience help you grow?
  5. Explain how you use/used X software in your current/last job.

Here are 5 essential interview questions and sample answers to help identify the best candidates for this role.

1. What inspired you to pursue this career?

This question delves into the candidate’s motivation and passion for the online industry.

Sample answer:

“I’ve always been fascinated by the digital world and its potential. The ability to connect with people globally and create impactful online experiences inspired me to pursue this career.”

2. Do you prefer to work on a team or individually? Why? Give me an example or two in either scenario from your experience.

Understanding a candidate’s teamwork skills or independent work ethic is crucial for online roles.

Sample answer:

“I value teamwork because diverse perspectives lead to innovative solutions. In my previous role, collaborating with the design team helped us launch a successful digital campaign.”

3. Why did you decide to apply for this position? How can you help our team achieve its goals and what do you hope to learn from this role?

This question assesses the candidate’s understanding of the role and their alignment with company goals.

Sample answer:

“I was drawn to your company’s commitment to innovation. I believe my expertise in content strategy can drive engagement, and I hope to learn more about advanced analytics in this role.”

4. Describe a challenging work project you completed. What were its obstacles, what did you do to overcome them, and how did this experience help you grow?

This question evaluates problem-solving skills and adaptability.

Sample answer:

“I once managed a project with tight deadlines. We faced technical glitches, but by prioritizing tasks and rallying the team, we launched on time. It taught me the value of resilience and proactive communication.”

5. Explain how you use/used X software in your current/last job.

Proficiency in specific tools is often essential for online roles.

Sample answer:

“I used X software for content management and analytics. It helped streamline our workflow, and I regularly analyzed data to optimize our online strategies.”

Why conduct an online interview with candidates

Technology advances have made it easier for companies to interview candidates online by using simple tools (e.g. Skype, Google Hangouts or Hirevue.)

Online interviews with candidates help hiring managers:

  • Save time when interviewers and candidates are in different locations
  • Identify deal-breakers during initial hiring stages
  • Evaluate communication skills, particularly for roles where speaking abilities are key
  • Clarify resume details and get to know candidates
  • Provide instructions for skills assessments as part of the interview process
Interested in conducting one-way video interviews with candidates?

Learn how Workable Video Interviews, our new remote screening tool, can help you keep your hiring on track.

Learn more

Here are some sample interview questions to ask candidates during a video interview:

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Group interview questions and answers https://resources.workable.com/group-interview-questions Tue, 18 Apr 2017 10:28:03 +0000 https://resources.workable.com/?p=11381 Here are some sample group interview questions to ask candidates. With these ideas, learn how to conduct a group interview to make the right hire. 10 good group interview questions Briefly describe your career history and explain how you’d like to evolve professionally. What did you find attractive about the job ad? What makes you […]

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Here are some sample group interview questions to ask candidates. With these ideas, learn how to conduct a group interview to make the right hire.

Group interview questions

10 good group interview questions

  1. Briefly describe your career history and explain how you’d like to evolve professionally.
  2. What did you find attractive about the job ad? What makes you want to work with our company?
  3. Why would you be a good fit for this role? How will you contribute to the company’s goals?
  4. What’s your biggest professional achievement so far?
  5. What was your contribution to the team?
  6. In your opinion, what are the main reasons you reached/didn’t reach your team goal?
  7. How similar or different is the approach you followed to other team projects you’ve participated in?
  8. Describe an example where you had to solve a problem on a very tight deadline.
  9. Given more resources and/or time, what would you have done differently?
  10. How do you handle disagreements within a team setting?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Briefly describe your career history and explain how you’d like to evolve professionally.

This question provides insight into a candidate’s past experiences and future aspirations.

Sample answer:

“I started as a junior team member in XYZ company, gradually taking on leadership roles. I aim to evolve into a position where I can influence strategic decisions.”

2. What did you find attractive about the job ad? What makes you want to work with our company?

Understanding what draws a candidate can help assess cultural fit.

Sample answer:

“The emphasis on collaborative projects in the job ad caught my attention. I’ve always admired your company’s innovative approach to teamwork.”

3. Why would you be a good fit for this role? How will you contribute to the company’s goals?

This gauges alignment with company objectives.

Sample answer:

“With my experience in leading diverse teams, I believe I can bring fresh perspectives. I aim to drive projects that align with the company’s vision.”

4. What’s your biggest professional achievement so far?

This sheds light on a candidate’s past successes.

Sample answer:

“Leading a project that exceeded our targets by 20% was a significant achievement for me. It was a testament to our team’s dedication.”

5. What was your contribution to the team?

Understanding individual contributions helps assess team dynamics.

Sample answer:

“I was responsible for strategizing and delegating tasks, ensuring everyone played to their strengths.”

6. In your opinion, what are the main reasons you reached/didn’t reach your team goal?

This question probes into analytical thinking.

Sample answer:

“While we had a strong strategy, unforeseen market changes affected our progress. We learned the importance of adaptability.”

7. How similar or different is the approach you followed to other team projects you’ve participated in?

Assessing adaptability and learning is key.

Sample answer:

“Each project is unique, but the core principles remain. In this project, we incorporated more feedback loops, which was different from previous ones.”

8. Describe an example where you had to solve a problem on a very tight deadline.

This gauges problem-solving under pressure.

Sample answer:

“Once, a key presentation had last-minute changes. I coordinated with the team, and we worked overnight to ensure everything was perfect.”

9. Given more resources and/or time, what would you have done differently?

Understanding hindsight decisions can be insightful.

Sample answer:

“With more resources, we could have conducted deeper market research, providing us with richer insights.”

10. How do you handle disagreements within a team setting?

Conflict resolution skills are crucial for group dynamics.

Sample answer:

“I believe in open communication. When disagreements arise, I encourage a discussion where each member can voice their concerns.”

Why conduct a group interview

Group interviews are time-saving as they allow you to simultaneously evaluate multiple candidates as part of the interview process. They’re also helpful because they let you test candidates for their teamwork, communication and stress management skills.

Consider conducting a group interview when you:

  • are hiring for roles where interaction and collaboration are important
  • are screening equally qualified candidates
  • are looking for more than one candidates to fill similar positions
  • want to cover seasonal hiring needs on a tight deadline

During individual interviews, you assess candidates’ answers. But, in group interviews, you have also the chance to test how candidates react to other participants’ answers and how they behave in a team environment. You can identify candidates who:

  • are good listeners
  • use their persuasive skills effectively
  • stand out from the rest with their positive personality

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Financial Planner interview questions and answers https://resources.workable.com/financial-planner-interview-questions Thu, 20 Apr 2017 16:01:07 +0000 https://resources.workable.com/?p=11794 Ask these sample Financial Planner interview questions to assess candidates’ skills and make better hiring decisions. 10 good financial planner interview questions If hired, what are the biggest economic risks you would advise us on? What kinds of investments would you recommend to increase our revenues within the next five years? Is a positive cash […]

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Ask these sample Financial Planner interview questions to assess candidates’ skills and make better hiring decisions.

Financial Planner interview questions

10 good financial planner interview questions

  1. If hired, what are the biggest economic risks you would advise us on?
  2. What kinds of investments would you recommend to increase our revenues within the next five years?
  3. Is a positive cash flow enough to tell whether a company is profitable?
  4. We are planning to expand our business with two new stores/offices. What are your main responsibilities in this project?
  5. What is your client portfolio?
  6. How often do you evaluate the financial results for a company of our size?
  7. What information do you use to forecast next year’s financial status? How do you organize your data and how do you present your results?
  8. What financial analysis software do you use?
  9. What metrics do you check when reviewing a department’s budget?
  10. How do you ensure you’re up-to-date with finance industry developments and regulations? What resources do you follow?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. If hired, what are the biggest economic risks you would advise us on?

This question gauges the candidate’s foresight and understanding of current economic trends.

Sample answer:

“Considering the current economic climate, I’d advise on risks related to fluctuating interest rates, potential recessions, and geopolitical uncertainties.”

2. What kinds of investments would you recommend to increase our revenues within the next five years?

This assesses the candidate’s strategic thinking and knowledge of investment opportunities.

Sample answer:

“I’d recommend diversifying into emerging markets, considering sustainable investments, and exploring technology-driven sectors.”

3. Is a positive cash flow enough to tell whether a company is profitable?

Understanding of basic financial principles is tested here.

Sample answer:

“No, a positive cash flow indicates liquidity but doesn’t necessarily mean profitability. It’s essential to consider other factors like expenses, debts, and investments.”

4. We are planning to expand our business with two new stores/offices. What are your main responsibilities in this project?

This question probes the candidate’s understanding of their role in business expansion.

Sample answer:

“I’d assess the financial viability, forecast potential revenues, advise on location based on market research, and help secure funding if necessary.”

5. What is your client portfolio?

This question provides insight into the candidate’s experience and specialization.

Sample answer:

“I’ve managed portfolios for mid-sized tech firms, startups, and individual investors, focusing on growth and sustainability.”

6. How often do you evaluate the financial results for a company of our size?

This gauges the candidate’s familiarity with businesses similar to yours.

Sample answer:

“For a company of your size, I’d recommend quarterly evaluations to stay agile and make timely decisions.”

7. What information do you use to forecast next year’s financial status? How do you organize your data and how do you present your results?

This question assesses forecasting skills and presentation abilities.

Sample answer:

“I use historical data, current market trends, and economic indicators. I organize data using financial software and present results through comprehensive reports and visual aids.”

8. What financial analysis software do you use?

Understanding of industry-standard tools is essential.

Sample answer:

“I’m proficient in using Quicken, StashAway, and Microsoft Excel for financial analysis.”

9. What metrics do you check when reviewing a department’s budget?

This question tests the candidate’s attention to detail.

Sample answer:

“I check for ROI, cost variances, projected vs. actual expenses, and future financial commitments.”

10. How do you ensure you’re up-to-date with finance industry developments and regulations? What resources do you follow?

Continuous learning is crucial in finance.

Sample answer:

“I attend industry seminars, take online courses, and follow publications like Financial Times and Bloomberg.”

What does a good Financial Planner candidate look like?

An ideal Financial Planner is analytical, up-to-date with industry trends, possesses excellent communication skills, and has a proven track record of successful financial planning and advising.

Red flags

Be cautious of candidates who lack analytical skills, don’t prioritize continuous learning, or can’t provide clear explanations of complex financial concepts.

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Front Desk Representative interview questions and answers https://resources.workable.com/front-desk-representative-interview-questions Thu, 17 Mar 2016 16:32:57 +0000 https://resources.workable.com/?p=4275 This Front Desk Representative interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Similar job titles include Guest Relations Manager. Make sure that you are interviewing the best front desk representatives. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good Front […]

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This Front Desk Representative interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Similar job titles include Guest Relations Manager.

front desk representative interview questions

Make sure that you are interviewing the best front desk representatives. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good Front Desk Representative interview questions

  1. What do you do to ensure guests feel welcome while waiting?
  2. If you had to deal with more than one customer who is complaining at the same time, how would you handle it?
  3. If you are on the phone with an important customer and another important customer walks in, what do you do?
  4. An employee at your company is late for an appointment with a guest who has already arrived. How would you handle this situation?
  5. How do you calculate revpar?
  6. How do you define excellent customer service?
  7. What is your experience with POS systems?
  8. How do you prioritize tasks?
  9. Describe the procedure of accepting and distributing deliveries in your previous job.
  10. Tell me about a time you lost a dissatisfied customer. What did you learn? Did you take any steps to win them back?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What do you do to ensure guests feel welcome while waiting?

Making guests feel welcome is essential for a positive first impression.

Sample answer:

“I greet every guest with a warm smile, offer them a seat, and provide reading materials or refreshments if available. I also keep them informed about any delays.”

2. If you had to deal with more than one customer who is complaining at the same time, how would you handle it?

Handling multiple complaints simultaneously tests multitasking and diplomacy.

Sample answer:

“I would acknowledge both customers, ask one to wait for a moment while I address the other’s concern, and then switch my attention. If possible, I’d seek assistance from a colleague.”

3. If you are on the phone with an important customer and another important customer walks in, what do you do?

This question gauges the candidate’s ability to manage multiple priorities.

Sample answer:

“I’d politely ask the caller to hold for a moment, greet the customer who walked in, and then return to the call, ensuring both feel valued.”

4. An employee at your company is late for an appointment with a guest who has already arrived. How would you handle this situation?

Handling such situations requires tact and professionalism.

Sample answer:

“I’d apologize for the delay, offer the guest a comfortable place to wait, and perhaps a refreshment. I’d then discreetly contact the employee to check their ETA.”

5. How do you calculate revpar?

Understanding of industry-specific metrics is crucial.

Sample answer:

“RevPAR is calculated by multiplying a hotel’s average daily room rate by its occupancy rate.”

6. How do you define excellent customer service?

This question assesses the candidate’s service orientation.

Sample answer:

“Excellent customer service means meeting the needs of our clients and customers efficiently, in a friendly manner. It’s about creating an experience that leaves them satisfied, valued, and heard.”

7. What is your experience with POS systems?

Technical proficiency is key for this role.

Sample answer:

“I’ve worked with several POS systems in my previous roles, including Square and Shopify. I’m comfortable processing transactions, handling returns, and generating sales reports.”

8. How do you prioritize tasks?

Time management is essential for a Front Desk Representative.

Sample answer:

“I start by categorizing tasks based on urgency and importance. I then create a to-do list and allocate specific time blocks for each task.”

9. Describe the procedure of accepting and distributing deliveries in your previous job.

Understanding of logistical tasks is important.

Sample answer:

“Upon receiving a delivery, I’d check the items against the invoice, sign for them, and then distribute them to the respective departments or individuals. Any discrepancies were immediately reported.”

10. Tell me about a time you lost a dissatisfied customer. What did you learn? Did you take any steps to win them back?

This question assesses accountability and problem-solving.

Sample answer:

“A guest was unhappy with their room. Despite my efforts, they checked out. I learned the importance of proactive service. Later, I sent them a discount offer for their next stay as a goodwill gesture.”

What does a good Front Desk Representative candidate look like?

An ideal Front Desk Representative is personable, organized, and can handle high-pressure situations with grace. They should possess excellent communication skills and be adept at multitasking.

Red flags

Beware of candidates who lack interpersonal skills, resist feedback, or are unfamiliar with basic office software. A Front Desk Representative should be adaptable and prioritize customer satisfaction.

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Executive Secretary interview questions and answers https://resources.workable.com/executive-secretary-interview-questions Thu, 12 May 2016 10:50:08 +0000 https://resources.workable.com/?p=5015 This Executive Secretary interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good executive secretary interview questions How do you ensure confidentiality? Imagine your executive has to travel to a city they’ve never been before. How would you go about making travel arrangements? How […]

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This Executive Secretary interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

executive secretary interview questions

10 good executive secretary interview questions

  1. How do you ensure confidentiality?
  2. Imagine your executive has to travel to a city they’ve never been before. How would you go about making travel arrangements?
  3. How do you ensure lower level support staff are performing their duties effectively?
  4. If a high level executive asked you about your boss’s plans regarding a specific matter, what would you say?
  5. How does your experience make you ideal for this role?
  6. How fast can you type?
  7. What’s your experience with “back-office” software?
  8. Have you managed a budget before? What’s your experience with expense reporting?
  9. Have you ever made a mistake while handling files? How did you correct it?
  10. Recall a time when you had to complete multiple projects with tight deadlines. How did you prioritize your tasks?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How do you ensure confidentiality?

Maintaining confidentiality is paramount for an Executive Secretary. This question assesses the candidate’s understanding of discretion.

Sample answer:

“I always lock away sensitive documents, use password protection, and never discuss confidential matters outside of relevant meetings or with unauthorized personnel.”

2. Imagine your executive has to travel to a city they’ve never been before. How would you go about making travel arrangements?

This question gauges the candidate’s organizational and foresight skills.

Sample answer:

“I’d research the best flights, hotels, and transportation. I’d also prepare an itinerary, including local dining and meeting spots, and provide a brief on local customs or important information about the city.”

3. How do you ensure lower level support staff are performing their duties effectively?

Understanding how a candidate manages and oversees other staff is crucial.

Sample answer:

“I set clear expectations, provide training, and conduct regular check-ins. I also encourage open communication for any challenges they might face.”

4. If a high level executive asked you about your boss’s plans regarding a specific matter, what would you say?

This question tests the candidate’s discretion and loyalty.

Sample answer:

“I would politely inform them that I cannot share that information and suggest they speak directly with my boss.”

5. How does your experience make you ideal for this role?

This question allows the candidate to highlight their relevant experiences.

Sample answer:

“Having worked as an Executive Secretary for over five years, I’ve managed complex schedules, organized international travel, and handled confidential information with utmost discretion.”

6. How fast can you type?

Speed and accuracy are essential for administrative tasks.

Sample answer:

“I can type 75 words per minute with 98% accuracy.”

7. What’s your experience with “back-office” software?

Technical proficiency is key for this role.

Sample answer:

“I’m proficient in Microsoft Office Suite, Google Workspace, and have experience with CRM systems like Salesforce.”

8. Have you managed a budget before? What’s your experience with expense reporting?

Financial acumen is a valuable skill for an Executive Secretary.

Sample answer:

“Yes, I’ve managed departmental budgets and ensured we stayed within limits. I’ve also prepared monthly expense reports, ensuring all receipts were accounted for.”

9. Have you ever made a mistake while handling files? How did you correct it?

This question assesses accountability and problem-solving.

Sample answer:

“Once, I misfiled an important document. Upon realizing, I retraced my steps, found it, and immediately informed the concerned parties. I then implemented a double-check system to prevent such errors.”

10. Recall a time when you had to complete multiple projects with tight deadlines. How did you prioritize your tasks?

Time management is crucial for this role.

Sample answer:

“I listed all tasks, ranked them by deadline and importance, and then allocated specific time blocks. I also ensured to communicate with all stakeholders about progress and any potential delays.”

What does a good Executive Secretary candidate look like?

A stellar Executive Secretary is organized, discreet, and possesses excellent communication skills. They should be adept at multitasking, proactive, and always willing to learn.

Red flags

Beware of candidates who lack discretion, resist feedback, or are unfamiliar with basic office software. An Executive Secretary should be adaptable and prioritize efficiency.

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Office Clerk interview questions and answers https://resources.workable.com/office-clerk-interview-questions Fri, 07 Apr 2017 10:01:03 +0000 https://resources.workable.com/?p=10025 Use these sample Office Clerk interview questions to identify candidates who can effectively perform administrative tasks. Feel free to modify the questions to suit your specific job duties. 10 good office clerk interview questions Five minutes before a training session, you realize that you forgot to print 1,000 pages of educational material. How would you […]

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Use these sample Office Clerk interview questions to identify candidates who can effectively perform administrative tasks. Feel free to modify the questions to suit your specific job duties.

Office Clerk interview questions

10 good office clerk interview questions

  1. Five minutes before a training session, you realize that you forgot to print 1,000 pages of educational material. How would you handle this situation?
  2. How would you choose which emails to address first on a Monday morning?
  3. If you’re planning to be out of the office for a week, what instructions would you give to your coworkers to ensure they can deal with an emergency?
  4. How would you create a spreadsheet to keep track of office expenses?
  5. What would you do if you lost an important document?
  6. How do you ensure accurate data entry?
  7. Do you use any calendar management tools?
  8. What kinds of reports have you created in your past positions?
  9. How do you keep organized filing systems?
  10. What do you name computer files to ensure your coworkers can easily find what they’re looking for?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Five minutes before a training session, you realize that you forgot to print 1,000 pages of educational material. How would you handle this situation?

This question assesses the candidate’s problem-solving skills under pressure.

Sample answer:

“I would immediately inform the attendees of the oversight and provide them with a digital copy of the material. I’d then arrange to have the material printed as soon as possible.”

2. How would you choose which emails to address first on a Monday morning?

This question gauges the candidate’s ability to prioritize tasks.

Sample answer:

“I would first address any urgent or time-sensitive emails, followed by emails from superiors or important clients. Routine or informational emails would be addressed thereafter.”

3. If you’re planning to be out of the office for a week, what instructions would you give to your coworkers to ensure they can deal with an emergency?

Understanding the candidate’s foresight and planning skills is crucial.

Sample answer:

“I would provide a detailed handover document, highlighting ongoing tasks, key contacts, and potential issues. I’d also ensure at least one coworker is trained to handle my primary responsibilities.”

4. How would you create a spreadsheet to keep track of office expenses?

This tests the candidate’s organizational and technical skills.

Sample answer:

“I would use columns for date, item description, vendor, cost, and category. I’d update it regularly and use formulas to automatically calculate monthly and yearly totals.”

5. What would you do if you lost an important document?

This question assesses problem-solving and accountability.

Sample answer:

“I would first retrace my steps and check all possible locations. If still not found, I’d check digital backups or ask colleagues. I would then take measures to prevent such incidents in the future.”

6. How do you ensure accurate data entry?

Accuracy is crucial for an office clerk role.

Sample answer:

“I double-check all entries and use software tools that highlight errors. Regularly backing up data and staying organized also helps ensure accuracy.”

7. Do you use any calendar management tools?

Time management is key for office clerks.

Sample answer:

“Yes, I use Google Calendar. It helps me schedule appointments, set reminders, and share my availability with colleagues.”

8. What kinds of reports have you created in your past positions?

This question gauges the candidate’s experience and versatility.

Sample answer:

“I’ve created monthly expense reports, attendance records, and inventory lists. These reports helped in budgeting and resource allocation.”

9. How do you keep organized filing systems?

Organization is a core skill for office clerks.

Sample answer:

“I categorize files by type, use clear labeling, and regularly archive old documents. Digital files are organized in folders and backed up regularly.”

10. What do you name computer files to ensure your coworkers can easily find what they’re looking for?

This tests the candidate’s consideration for team efficiency.

Sample answer:

“I use descriptive names, include dates, and categorize files in relevant folders. For example, ‘ExpenseReport_June2023’ or ‘TeamMeetingNotes_05July2023’.”

What does a good Office Clerk candidate look like?

A competent office clerk is organized, detail-oriented, and possesses strong communication skills. They should be adept at multitasking, proactive, and always willing to learn.

Red flags

Beware of candidates who lack attention to detail, resist feedback, or are unfamiliar with basic office software. An office clerk should be adaptable and prioritize efficiency.

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LPN interview questions and answers https://resources.workable.com/lpn-interview-questions Fri, 18 Mar 2016 13:15:01 +0000 https://resources.workable.com/?p=4282 This LPN (Licensed Practical Nurse) interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good LPN interview questions If you were given instructions from a RN you didn’t agree with, what would you do? Imagine a patient or a family member were dissatisfied with […]

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This LPN (Licensed Practical Nurse) interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

lpn interview questions

10 good LPN interview questions

  1. If you were given instructions from a RN you didn’t agree with, what would you do?
  2. Imagine a patient or a family member were dissatisfied with the provided care. How would you handle it?
  3. What would you do if a patient refused to take their medication?
  4. You enter a patient’s room and you find their vital signs are not very good. What do you do?
  5. What do you find most rewarding in your job?
  6. What is the most difficult part of being a LPN?
  7. What are some routine procedures that a LPN performs?
  8. How do you ensure the comfort of an elderly patient?
  9. Do you have experience in administering injections?
  10. How do you handle stress?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. If you were given instructions from a RN you didn’t agree with, what would you do?

This question assesses the candidate’s ability to handle disagreements professionally.

Sample answer:

“I would approach the RN privately, discuss my concerns, and seek clarification. It’s essential to maintain open communication for the well-being of the patient.”

2. Imagine a patient or a family member were dissatisfied with the provided care. How would you handle it?

This gauges the candidate’s interpersonal skills and problem-solving abilities.

Sample answer:

“I would listen to their concerns empathetically, apologize for any inconvenience, and take immediate steps to address the issue. Clear communication and understanding are key.”

3. What would you do if a patient refused to take their medication?

Understanding the candidate’s approach to non-compliance is crucial.

Sample answer:

“I’d try to understand their concerns and provide information about the medication’s importance. If they still refuse, I’d inform the supervising RN or doctor.”

4. You enter a patient’s room and you find their vital signs are not very good. What do you do?

This tests the candidate’s ability to act promptly in emergencies.

Sample answer:

“I would immediately notify the RN or doctor on duty, ensure the patient’s safety, and follow any immediate interventions as trained.”

5. What do you find most rewarding in your job?

Gauging what motivates the candidate can help understand their passion for the role.

Sample answer:

“Seeing patients recover and knowing I played a part in their healing journey is immensely rewarding.”

6. What is the most difficult part of being a LPN?

Understanding challenges faced by the candidate provides insights into their resilience.

Sample answer:

“Balancing the emotional aspects of patient care with the technical demands can be challenging, but it’s also what makes the job fulfilling.”

7. What are some routine procedures that a LPN performs?

This checks the candidate’s technical knowledge.

Sample answer:

“Routine procedures include administering medications, wound care, taking vital signs, and assisting with daily activities.”

8. How do you ensure the comfort of an elderly patient?

Elderly care requires special attention and empathy.

Sample answer:

“I ensure they have proper bedding, assist with mobility, engage in conversations, and regularly check on their comfort.”

9. Do you have experience in administering injections?

Technical proficiency is vital for a LPN role.

Sample answer:

“Yes, I have administered various types of injections, from vaccines to insulin, always ensuring patient safety and comfort.”

10. How do you handle stress?

The ability to manage stress is crucial in healthcare roles.

Sample answer:

“I practice deep breathing exercises and ensure I take short breaks during my shift. Talking to colleagues and seeking support when needed also helps.”

What does a good LPN candidate look like?

A competent LPN possesses a blend of technical skills, compassion, and adaptability. They should be patient-centric, have excellent communication skills, and be able to work efficiently in a team.

Red flags

Beware of candidates who lack empathy, are resistant to feedback, or don’t prioritize patient care. A LPN should be adaptable, proactive, and always willing to learn.

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Call Center Manager interview questions and answers https://resources.workable.com/call-center-manager-interview-questions Mon, 14 Dec 2015 20:03:13 +0000 https://resources.workable.com/?p=3054 This Call Center Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good call center manager interview questions How many people have you managed in the past? Describe your relevant call center experience. How would you familiarize yourself with our customers and […]

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This Call Center Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

call-center-manager

10 good call center manager interview questions

  1. How many people have you managed in the past?
  2. Describe your relevant call center experience.
  3. How would you familiarize yourself with our customers and product during your first week on the job?
  4. What interests you about being a call center manager for our organization?
  5. Describe your familiarity with call center equipment.
  6. What recruiting strategies worked well at your previous company? What didn’t work so well?
  7. What do you typically include in new employee training?
  8. What would you do if your team was falling behind on performance standards? How would you fix it?
  9. How do you know how well your team is doing? What metrics do you look at?
  10. How would you get a team to collaborate on a new project in the face of tight deadlines?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How many people have you managed in the past?

Understanding the scale at which a candidate has managed can give insights into their capability to handle teams of different sizes.

Sample answer:

“In my previous role, I managed a team of 50 agents. I believe in providing individual attention while ensuring collective team growth.”

2. Describe your relevant call center experience.

This helps gauge the depth and breadth of the candidate’s experience in the call center industry.

Sample answer:

“I’ve been in the call center industry for over 10 years, starting as an agent and working my way up. I’ve handled inbound, outbound, and blended processes, giving me a holistic view of operations.”

3. How would you familiarize yourself with our customers and product during your first week on the job?

A proactive approach to understanding the company’s offerings and customer base is essential.

Sample answer:

“I’d start by undergoing the same training as a new agent. Additionally, I’d spend time with product teams and review customer feedback to get a comprehensive understanding.”

4. What interests you about being a call center manager for our organization?

This question gauges the candidate’s motivation and alignment with the company’s values.

Sample answer:

“Your company’s reputation for valuing both customers and employees resonates with my management philosophy. I’m excited about the opportunity to contribute to such a progressive environment.”

5. Describe your familiarity with call center equipment.

Technical know-how is crucial for ensuring seamless operations.

Sample answer:

“I’m well-versed with various call center tools and platforms, including IVRs, predictive dialers, and CRM systems. I believe in leveraging technology to enhance efficiency and customer experience.”

6. What recruiting strategies worked well at your previous company? What didn’t work so well?

Insights into recruitment strategies can help in streamlining the hiring process.

Sample answer:

“Referral programs worked wonders for us, bringing in quality candidates. However, mass hiring events often led to a mismatch in candidate profiles.”

7. What do you typically include in new employee training?

A comprehensive training program is the foundation of a successful call center.

Sample answer:

“Apart from product and process training, I emphasize soft skills, handling difficult customers, and time management. Regular assessments and feedback sessions are also integral.”

8. What would you do if your team was falling behind on performance standards? How would you fix it?

Problem-solving and a proactive approach are key traits of a good manager.

Sample answer:

“I’d first analyze performance metrics to identify gaps. Then, I’d conduct focused training sessions, and if needed, one-on-one coaching to address specific issues.”

9. How do you know how well your team is doing? What metrics do you look at?

Understanding of KPIs indicates a results-driven approach.

Sample answer:

“I regularly monitor metrics like First Call Resolution, Average Handling Time, and Customer Satisfaction Scores. These give a comprehensive view of both efficiency and service quality.”

10. How would you get a team to collaborate on a new project in the face of tight deadlines?

Team management and motivation skills come to the fore here.

Sample answer:

“I’d start with a kickoff meeting to align everyone on the project’s importance. Clear role definition, regular check-ins, and fostering a collaborative environment would be my approach.”

What does a good Call Center Manager candidate look like?

A competent Call Center Manager is a blend of technical expertise, leadership skills, and a customer-centric mindset. They should be adept at multitasking, managing teams, and driving performance while ensuring customer satisfaction.

Red flags

Beware of candidates who lack clear communication skills, are resistant to feedback, or don’t prioritize team development. A good Call Center Manager should be adaptable, proactive, and always have an eye on continuous improvement.

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Makeup Artist interview questions and answers https://resources.workable.com/makeup-artist-interview-questions Thu, 19 May 2016 10:24:56 +0000 https://resources.workable.com/?p=5079 These Makeup Artist interview questions can be used as a guide to discover important skills in your candidates. Adjust them to suit the role you’re hiring for. 10 good makeup artist interview questions How do you prepare different skin types before applying makeup? If a customer asked you what’s the most suitable foundation tone for […]

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These Makeup Artist interview questions can be used as a guide to discover important skills in your candidates. Adjust them to suit the role you’re hiring for.

makeup artist interview questions

10 good makeup artist interview questions

  1. How do you prepare different skin types before applying makeup?
  2. If a customer asked you what’s the most suitable foundation tone for them, how would you help?
  3. Imagine a customer asked you for a makeup style that was unsuitable for them. How do you handle it?
  4. Choose your favorite cosmetic product and sell it to me.
  5. What would be the effect of analogous/complimentary colors in makeup?
  6. Imagine you make a mistake while you apply makeup to a customer. How do you handle it?
  7. If you had to choose makeup according to lighting, how would you go about it?
  8. May I see your portfolio?
  9. Tell me about two season makeup trends you find interesting.
  10. How would you rate your knowledge of the color wheel? How about skintones?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How do you prepare different skin types before applying makeup?

Understanding the unique needs of different skin types is crucial. Whether it’s oily, dry, combination, or sensitive skin, each requires a tailored approach to ensure makeup longevity and a flawless finish.

Sample answer:

“For oily skin, I start with a mattifying primer to control shine. For dry skin, I ensure the skin is well-moisturized and use a hydrating primer. It’s all about creating a balanced base.”

2. If a customer asked you what’s the most suitable foundation tone for them, how would you help?

Choosing the right foundation shade is essential for a natural look. It’s important to consider undertones and test products in natural light.

Sample answer:

“I’d first determine their undertone – warm, cool, or neutral. Then, I’d swatch a few shades on their jawline to see which one blends seamlessly with their neck and face.”

3. Imagine a customer asked you for a makeup style that was unsuitable for them. How do you handle it?

Tact and professionalism are key when guiding clients towards choices that flatter them best.

Sample answer:

“I’d listen to their preferences and then suggest a modified version that incorporates their ideas but is more flattering for their features.”

4. Choose your favorite cosmetic product and sell it to me.

This question tests a makeup artist’s product knowledge and their ability to communicate benefits.

Sample answer:

“I absolutely love the ‘XYZ’ setting spray. Not only does it keep makeup in place all day, but it also gives a refreshing, dewy finish. It’s like a protective shield for your makeup!”

5. What would be the effect of analogous/complimentary colors in makeup?

Understanding color theory is essential for creating harmonious makeup looks.

Sample answer:

“Analogous colors create a harmonious and cohesive look, as they’re next to each other on the color wheel. Complimentary colors, being opposite on the wheel, create contrast and make each other pop when used together.”

6. Imagine you make a mistake while you apply makeup to a customer. How do you handle it?

Mistakes happen, but it’s how they’re addressed that matters.

Sample answer:

“I’d apologize and correct the mistake immediately. It’s important to ensure the client is satisfied and feels confident with the final look.”

7. If you had to choose makeup according to lighting, how would you go about it?

Lighting can drastically change the appearance of makeup, so it’s crucial to adapt accordingly.

Sample answer:

“For natural daylight, I’d go for softer and more natural tones. For artificial or dim lighting, I might opt for slightly bolder shades to ensure the makeup stands out.”

8. May I see your portfolio?

A portfolio showcases a makeup artist’s versatility and skill.

Sample answer:

“Of course! Here’s my portfolio which includes a range of looks from bridal to editorial. I believe it’s essential to adapt to different styles and occasions.”

9. Tell me about two season makeup trends you find interesting.

Staying updated with trends showcases a makeup artist’s passion and dedication to their craft.

Sample answer:

“I’ve been loving the ‘glass skin’ trend, which is all about a luminous and translucent complexion. Another favorite is the bold monochromatic looks using one shade for eyes, cheeks, and lips.”

10. How would you rate your knowledge of the color wheel? How about skintones?

A deep understanding of colors and undertones is vital for a makeup artist.

Sample answer:

“I’d rate my knowledge as expert. The color wheel is fundamental in makeup artistry, especially when customizing shades. Understanding skintones and undertones ensures that I choose the most flattering colors for each client.”

What does a good makeup artist candidate look like?

A proficient makeup artist possesses a blend of technical skill, creativity, and interpersonal abilities. They should be updated with the latest trends, understand the intricacies of different skin types, and have the ability to translate a client’s vision into reality.

Red flags

Beware of candidates who lack a professional demeanor, don’t prioritize hygiene, or are resistant to feedback. A good makeup artist should be adaptable, open to learning, and always prioritize the client’s comfort and satisfaction.

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Certified Public Accountant (CPA) interview questions and answers https://resources.workable.com/certified-public-accountant-cpa-interview-questions Fri, 19 May 2017 07:53:51 +0000 https://resources.workable.com/?p=14087 Use these sample Certified Public Accountant (CPA) interview questions to test candidates’ skills as part of your hiring process. 10 good certified public accountant interview questions If you missed the deadline for paying our company’s taxes, what would you do? How would you inform your manager if we had to pay a fine, in this […]

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Use these sample Certified Public Accountant (CPA) interview questions to test candidates’ skills as part of your hiring process.
Certified Public Accountant (CPA) interview questions

10 good certified public accountant interview questions

  1. If you missed the deadline for paying our company’s taxes, what would you do? How would you inform your manager if we had to pay a fine, in this case?
  2. How would you help a manager decide if an investment was a good idea?
  3. How would you set up an internal control system for processing invoices?
  4. If you had to explain a financial procedure to a non-financial audience, how would you ensure they understand all the details? For example, tell us in plain terms about the process of preparing a department’s budget.
  5. What accounting software have you used? What features increase your productivity?
  6. How do you check large datasheets for accuracy?
  7. Describe your familiarity with accounting standards such as FASB and GAAP.
  8. What information and tools do you need to create an annual tax return forecast?
  9. Where and how do you use discounted cash flow (DCF)?
  10. What is your role in the month-end closing process?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. If you missed the deadline for paying our company’s taxes, what would you do? How would you inform your manager if we had to pay a fine, in this case?

This question assesses the candidate’s problem-solving skills and their ability to handle stressful situations.

Sample answer:

“First, I’d verify the reason for the oversight. Then, I’d immediately communicate the situation to my manager, outlining the potential consequences and suggesting a plan of action. Transparency and promptness are key in such situations.”

2. How would you help a manager decide if an investment was a good idea?

This question evaluates the candidate’s analytical skills and their ability to provide financial advice.

Sample answer:

“I’d start by conducting a thorough financial analysis, considering ROI, potential risks, and market trends. I’d then present my findings in a clear and concise manner, providing both pros and cons, to help the manager make an informed decision.”

3. How would you set up an internal control system for processing invoices?

This question tests the candidate’s knowledge of internal controls and their ability to implement efficient processes.

Sample answer:

“I’d begin by mapping the current process, identifying any gaps or inefficiencies. Then, I’d implement a system where invoices are reviewed by multiple parties, use automated software for tracking, and regularly audit the process for compliance.”

4. If you had to explain a financial procedure to a non-financial audience, how would you ensure they understand all the details? For example, tell us in plain terms about the process of preparing a department’s budget.

This question gauges the candidate’s communication skills and their ability to simplify complex topics.

Sample answer:

“I’d break down the process into simple steps, avoiding jargon. For a department’s budget, I’d explain it as planning our spending, much like planning household expenses, ensuring we have enough for necessities and saving for future projects.”

5. What accounting software have you used? What features increase your productivity?

This question assesses the candidate’s familiarity with accounting tools and their ability to use technology to enhance efficiency.

Sample answer:

“I’ve used QuickBooks and SAP. Features like automated invoice processing, real-time financial reporting, and integration with other business tools have significantly increased my productivity.”

6. How do you check large datasheets for accuracy?

This question probes the candidate’s meticulousness and their approach to ensuring data integrity.

Sample answer:

“I use a combination of software tools for automated checks and manual sampling methods. Regular audits and cross-referencing with other data sources also help in ensuring accuracy.”

7. Describe your familiarity with accounting standards such as FASB and GAAP.

This question assesses the candidate’s knowledge of key accounting standards.

Sample answer:

“I’ve been working with GAAP standards throughout my career and have attended several workshops on FASB updates. Staying updated with these standards is crucial for accurate financial reporting.”

8. What information and tools do you need to create an annual tax return forecast?

This question evaluates the candidate’s foresight and planning skills.

Sample answer:

“I’d need historical tax return data, current financial statements, any anticipated financial changes, and tax planning software to create an accurate forecast.”

9. Where and how do you use discounted cash flow (DCF)?

This question tests the candidate’s knowledge of financial valuation methods.

Sample answer:

“I use DCF primarily for investment appraisal and business valuation. It helps in determining the present value of expected future cash flows, providing a clearer picture of potential investment returns.”

10. What is your role in the month-end closing process?

This question delves into the candidate’s experience with crucial accounting processes.

Sample answer:

“I oversee the reconciliation of accounts, ensure all financial transactions are recorded, and collaborate with different departments to finalize financial statements. I also address any discrepancies that arise.”

What does a good Certified Public Accountant candidate look like?

A competent CPA possesses a strong foundation in accounting principles, is detail-oriented, and has excellent analytical skills. They should also demonstrate ethical judgment, effective communication skills, and a commitment to continuous learning in the ever-evolving financial landscape.

Red flags

Beware of candidates who lack attention to detail, are unfamiliar with standard accounting software, or have difficulty explaining complex financial concepts in simple terms. A reluctance to adhere to ethical standards or a history of frequent job changes might also be concerning.

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Editor interview questions and answers https://resources.workable.com/editor-interview-questions Fri, 18 Dec 2015 20:38:06 +0000 https://resources.workable.com/?p=3123 This Editor interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good editor interview questions Everyone needs a break. What do you read on your own time? How has your work experience prepared you for this position? How do you sustain interest in […]

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This Editor interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

editor-jd

10 good editor interview questions

  1. Everyone needs a break. What do you read on your own time?
  2. How has your work experience prepared you for this position?
  3. How do you sustain interest in even the most mundane aspects of editing – proofreading, fact-checking, source-checking, etc?
  4. What social media platforms work well for increasing the reach of your content?
  5. How much do you know about SEO?
  6. What publishing platforms have you used before?
  7. Which style guides do you prefer?
  8. Describe your experience with creating style guides.
  9. What advice would you give writers trying to pitch stories to your publication?
  10. What topics would you want to cover in an editorial calendar from October to December?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Everyone needs a break. What do you read on your own time?

Understanding an editor’s personal reading preferences can offer insights into their broader literary tastes and influences.

Sample answer:

“I enjoy a mix of contemporary fiction and historical non-fiction. Authors like Jhumpa Lahiri and Erik Larson are among my favorites. Their storytelling techniques inspire my editorial approach.”

2. How has your work experience prepared you for this position?

This question delves into the practical experiences that have shaped the candidate’s editorial skills.

Sample answer:

“Having worked in both magazine publishing and online platforms, I’ve gained a holistic understanding of content creation, audience engagement, and the importance of adaptability in the ever-evolving digital landscape.”

3. How do you sustain interest in even the most mundane aspects of editing – proofreading, fact-checking, source-checking, etc?

This helps gauge the candidate’s dedication to the meticulous aspects of the job.

Sample answer:

“I view these tasks as the foundation of a credible publication. Ensuring accuracy and consistency is paramount. Every detail contributes to the larger narrative and the trustworthiness of our content.”

4. What social media platforms work well for increasing the reach of your content?

Understanding the editor’s grasp on digital platforms can be crucial for publications aiming for a wider online reach.

Sample answer:

“Platforms like Twitter and LinkedIn are excellent for sharing industry-specific content, while Instagram and Facebook are more suited for visual stories and engaging a broader audience.”

5. How much do you know about SEO?

SEO knowledge is essential for online publications to ensure content visibility and reach.

Sample answer:

“I have a solid understanding of SEO best practices. I’ve collaborated with SEO teams to optimize content, ensuring the use of relevant keywords, meta descriptions, and high-quality backlinks.”

6. What publishing platforms have you used before?

This provides insight into the candidate’s technical proficiency and adaptability to different publishing environments.

Sample answer:

“I’ve worked extensively with WordPress and Medium. I’ve also had experience with Joomla and Ghost, allowing me to adapt quickly to different content management systems.”

7. Which style guides do you prefer?

Every editor has a preferred style guide that they believe offers the best guidelines for clear and consistent writing.

Sample answer:

“I primarily use the AP Stylebook, but I’m also familiar with the Chicago Manual of Style. The choice often depends on the publication’s preference and the content type.”

8. Describe your experience with creating style guides.

Custom style guides can be essential for brands to maintain a unique voice and consistency.

Sample answer:

“I developed a custom style guide for XYZ Magazine, focusing on their unique voice, terminology, and audience preferences. It ensured consistency across all content.”

9. What advice would you give writers trying to pitch stories to your publication?

This question reveals the editor’s expectations and vision for potential content.

Sample answer:

“Research our publication thoroughly. Tailor your pitch to our audience, and always bring a fresh perspective or a unique angle to a familiar topic.”

10. What topics would you want to cover in an editorial calendar from October to December?

This tests the editor’s foresight and ability to plan content relevant to the season or current events.

Sample answer:

“Considering the holiday season, I’d focus on gift guides, end-of-year reflections, and trend forecasts for the upcoming year. Additionally, content around Thanksgiving and winter festivities would be pertinent.”

What does a good editor candidate look like?

A standout editor candidate possesses a keen eye for detail, a passion for storytelling, and a deep understanding of the target audience. They should be adaptable, up-to-date with industry trends, and have a collaborative spirit to work seamlessly with writers, designers, and other departments.

Red flags

Beware of candidates who avoid discussing past mistakes or challenges. An editor who is resistant to new technologies or platforms may struggle in a rapidly evolving digital landscape. Additionally, those who don’t value team collaboration or lack a clear editorial vision can be concerning.

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Entry-level interview questions and answers https://resources.workable.com/entry-level-interview-questions Fri, 28 Jul 2017 10:28:30 +0000 https://resources.workable.com/?p=20908 Use these sample entry-level interview questions when you’re recruiting junior candidates or recent graduates. 10 good entry-level interview questions Why did you choose to study this field? How do you think your studies have prepared you for the challenges you’ll face on the job? Why did you apply for this position? Was there something specifically […]

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Use these sample entry-level interview questions when you’re recruiting junior candidates or recent graduates.

entry-level interview questions

10 good entry-level interview questions

  1. Why did you choose to study this field?
  2. How do you think your studies have prepared you for the challenges you’ll face on the job?
  3. Why did you apply for this position? Was there something specifically in the job ad that drew your attention?
  4. What would you do if you were on the phone with a client and didn’t know how to answer their questions?
  5. Describe a time (e.g., from college or an internship) when you worked as part of a team to accomplish a goal.
  6. How did you organize your schedule when you had to complete various projects and assignments on tight deadlines?
  7. What would you like to have learned or what skills would you like to develop during your first year at work?
  8. What kind of projects did you work on during your internship? What was your role, what challenges did you face, and what did you learn?
  9. What would you do if your manager assigned you with a task you didn’t know how to approach?
  10. Pretend I’m a potential client and you want to sell me X product. What would you ask to learn about my needs and how would you try to convince me to buy the product?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Why did you choose to study this field?

Understanding the motivation behind a candidate’s academic choices can provide insights into their passion and dedication to the field.

Sample answer:

“I’ve always been fascinated by technology and its impact on businesses. Studying IT was a natural choice as it combined my interest in technology with its practical application in the business world.”

2. How do you think your studies have prepared you for the challenges you’ll face on the job?

This question assesses how a candidate perceives the transition from academic life to a professional setting.

Sample answer:

“My studies provided a solid theoretical foundation, but I also took part in group projects and internships that simulated real-world challenges. This balance of theory and practical experience has prepared me for the dynamic nature of the workplace.”

3. Why did you apply for this position? Was there something specifically in the job ad that drew your attention?

Gauging what attracted the candidate to the position can help determine their alignment with company values and goals.

Sample answer:

“I was drawn to the company’s commitment to innovation, as mentioned in the job ad. I believe this role will allow me to contribute to that culture while growing professionally.”

4. What would you do if you were on the phone with a client and didn’t know how to answer their questions?

This question tests the candidate’s problem-solving skills and their approach to challenging situations.

Sample answer:

“I would let the client know that I need to verify the information to provide the most accurate answer and get back to them promptly.”

5. Describe a time (e.g., from college or an internship) when you worked as part of a team to accomplish a goal.

Teamwork is crucial in most professional settings. This question assesses the candidate’s experience and attitude towards collaborative efforts.

Sample answer:

“During my internship, our team had to develop a marketing strategy within a tight deadline. We divided tasks based on our strengths, held regular check-ins, and successfully delivered the project on time.”

6. How did you organize your schedule when you had to complete various projects and assignments on tight deadlines?

This question evaluates the candidate’s time management and organizational skills.

Sample answer:

“I used a combination of digital tools like Trello for task management and traditional methods like maintaining a physical planner. Prioritizing tasks based on urgency and importance helped me meet all my deadlines.”

7. What would you like to have learned or what skills would you like to develop during your first year at work?

This question assesses the candidate’s forward-thinking and eagerness to grow professionally.

Sample answer:

“I’d like to enhance my analytical skills and get hands-on experience with advanced data visualization tools. I believe these skills will be pivotal in making data-driven decisions.”

8. What kind of projects did you work on during your internship? What was your role, what challenges did you face, and what did you learn?

This question aims to understand the candidate’s practical experience and their ability to learn from challenges.

Sample answer:

“I worked on a project analyzing customer feedback. My role was data collection and preliminary analysis. The challenge was the vast amount of unstructured data, but I learned the importance of data cleaning and categorization.”

9. What would you do if your manager assigned you with a task you didn’t know how to approach?

This question tests the candidate’s problem-solving skills and their approach to unfamiliar challenges.

Sample answer:

“I would start by researching and gathering as much information as possible. If I still felt unsure, I’d seek guidance from a colleague or supervisor to ensure I’m on the right track.”

10. Pretend I’m a potential client and you want to sell me X product. What would you ask to learn about my needs and how would you try to convince me to buy the product?

This question evaluates the candidate’s communication and sales skills.

Sample answer:

“I’d start by asking about your current challenges and needs. Based on your answers, I’d highlight how our product addresses those specific pain points and the benefits you’d gain from using it.”

How to interview entry-level candidates

Interviews with junior candidates and recent graduates are challenging, as their lack of professional experience can make it hard to gauge their skills. But, targeted entry-level interview questions can help you assess their abilities.

When interviewing entry-level candidates, evaluate their:

Here are some sample questions to ask entry-level candidates during interviews:

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Cost Accountant interview questions and answers https://resources.workable.com/cost-accountant-interview-questions Thu, 30 Mar 2017 15:21:17 +0000 https://resources.workable.com/?p=9247 Use this sample of Cost Accountant interview questions during your hiring process to identify qualified candidates. Feel free to modify these questions to meet your job requirements. 10 good cost accountant interview questions If you could use only Excel, how would you organize the company’s fixed costs to ensure they’re accurate and accessible? If the […]

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Use this sample of Cost Accountant interview questions during your hiring process to identify qualified candidates. Feel free to modify these questions to meet your job requirements.

Cost Accountant interview questions

10 good cost accountant interview questions

  1. If you could use only Excel, how would you organize the company’s fixed costs to ensure they’re accurate and accessible?
  2. If the CEO asked you to help decide if opening a new branch would be profitable, how would you go about analyzing the situation?
  3. What information would you need to forecast quarterly and annual costs?
  4. A manager has trouble understanding charts and asks you to explain a report in simple terms. How would you explain a budgeting report to the manager?
  5. We are in front of a business opportunity that involves taking big risks but has large profit margins. What data would you collect and analyze to help us make a decision?
  6. In which cases do you use discounted cash flow (DCF)?
  7. How familiar are you with SFAS (Statement of Financial Accounting Standards)?
  8. How do you check data accuracy in large spreadsheets?
  9. What accounting software have you previously used?
  10. Have you ever suggested a way to improve a regular accounting process? What was it?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. If you could use only Excel, how would you organize the company’s fixed costs to ensure they’re accurate and accessible?

This question evaluates the candidate’s ability to use basic tools effectively.

Sample answer:

“I’d create a structured spreadsheet with categories for each fixed cost. I’d use pivot tables for summaries and data validation to ensure accuracy.”

2. If the CEO asked you to help decide if opening a new branch would be profitable, how would you go about analyzing the situation?

This tests the candidate’s analytical skills and understanding of profitability metrics.

Sample answer:

“I’d start by estimating the branch’s potential revenues and costs. I’d then calculate the projected ROI and break-even point.”

3. What information would you need to forecast quarterly and annual costs?

This question assesses the candidate’s forecasting skills.

Sample answer:

“I’d need historical cost data, projected sales volumes, inflation rates, and any anticipated changes in operations or strategy.”

4. A manager has trouble understanding charts and asks you to explain a report in simple terms. How would you explain a budgeting report to the manager?

This tests the candidate’s communication skills.

Sample answer:

“I’d break down the report into key components, explaining the difference between actual and budgeted figures and highlighting significant variances.”

5. We are in front of a business opportunity that involves taking big risks but has large profit margins. What data would you collect and analyze to help us make a decision?

This question evaluates the candidate’s risk assessment skills.

Sample answer:

“I’d gather data on potential revenues, costs, market trends, and competitor analysis. I’d also consider non-financial factors like brand reputation.”

6. In which cases do you use discounted cash flow (DCF)?

This tests the candidate’s knowledge of financial valuation methods.

Sample answer:

“I use DCF when evaluating long-term investments or projects to determine their present value and potential returns.”

7. How familiar are you with SFAS (Statement of Financial Accounting Standards)?

This question assesses the candidate’s knowledge of accounting standards.

Sample answer:

“I’m well-versed with SFAS and have applied them in my previous roles to ensure compliance and accurate financial reporting.”

8. How do you check data accuracy in large spreadsheets?

This tests the candidate’s attention to detail.

Sample answer:

“I use Excel functions like VLOOKUP and conditional formatting to spot discrepancies. I also cross-check with source documents.”

9. What accounting software have you previously used?

This question gauges the candidate’s familiarity with accounting tools.

Sample answer:

“I’ve used QuickBooks, SAP, and Oracle Financials in my previous roles for various accounting tasks.”

10. Have you ever suggested a way to improve a regular accounting process? What was it?

This assesses the candidate’s proactive approach and problem-solving skills.

Sample answer:

“At my last job, I introduced automation for recurring journal entries, which saved time and reduced errors.”

What does a good Cost Accountant candidate look like?

A proficient Cost Accountant possesses a deep understanding of financial principles, analytical thinking, and excellent communication skills. They should be detail-oriented, proactive, and able to translate complex financial data into actionable insights.

Red flags

Beware of candidates who lack analytical skills, struggle with communication, or are unfamiliar with standard accounting tools and practices.

The post Cost Accountant interview questions and answers appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Dispatcher interview questions and answers https://resources.workable.com/dispatcher-interview-questions Wed, 11 May 2016 15:30:12 +0000 https://resources.workable.com/?p=4985 These Dispatcher Interview Questions will guide your interview process to discover the skills you are looking for. 10 good dispatcher interview questions Have you ever used dispatching equipment? How familiar are you with this county’s criminal law? If you received a call from a panicked person who was speaking unintelligibly, how would you handle it? Imagine […]

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These Dispatcher Interview Questions will guide your interview process to discover the skills you are looking for.

dispatcher interview questions

10 good dispatcher interview questions

  1. Have you ever used dispatching equipment?
  2. How familiar are you with this county’s criminal law?
  3. If you received a call from a panicked person who was speaking unintelligibly, how would you handle it?
  4. Imagine one of the truck drivers calls and informs you angrily that they have been assigned the wrong cargo. What would you do?
  5. How do you feel about being constantly on the phone?
  6. Tell me about a time you had to make a difficult decision when your supervisor wasn’t around.
  7. Have you ever felt overwhelmed by stress? What did you do to keep performing your duties?
  8. Recall a time you had to multi-task. Were you successful?
  9. How do you prioritize calls during peak times?
  10. Describe a situation where you had to coordinate with multiple agencies or departments.

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Have you ever used dispatching equipment?

This question assesses the candidate’s familiarity with the tools of the trade.

Sample answer:

“Yes, I’ve used various dispatching equipment, including two-way radios, computer-aided dispatch systems, and multi-line telephone systems.”

2. How familiar are you with this county’s criminal law?

Knowledge of local laws is crucial for dispatchers, especially in emergency situations.

Sample answer:

“I’ve undergone training on the county’s criminal law and regularly attend refresher courses to stay updated.”

3. If you received a call from a panicked person who was speaking unintelligibly, how would you handle it?

This tests the candidate’s ability to handle stressful situations and communicate effectively.

Sample answer:

“I’d remain calm, speak in a soothing tone, and ask them to take a deep breath. I’d then ask clear, concise questions to gather necessary information.”

4. Imagine one of the truck drivers calls and informs you angrily that they have been assigned the wrong cargo. What would you do?

This question evaluates problem-solving skills and interpersonal communication.

Sample answer:

“I’d apologize for the inconvenience, reassure them that I’ll look into the matter immediately, and coordinate with the relevant department to resolve the issue.”

5. How do you feel about being constantly on the phone?

This question gauges the candidate’s comfort level with a primary aspect of the job.

Sample answer:

“I’m comfortable with it. Being on the phone is a key part of the dispatcher role, and I understand its importance in ensuring smooth operations and handling emergencies.”

6. Tell me about a time you had to make a difficult decision when your supervisor wasn’t around.

This tests the candidate’s decision-making skills and ability to handle responsibility.

Sample answer:

“Once, we had two emergencies simultaneously. I had to prioritize which to address first based on severity and available resources. I informed my supervisor afterward, and he agreed with my decision.”

7. Have you ever felt overwhelmed by stress? What did you do to keep performing your duties?

This question assesses resilience and stress management.

Sample answer:

“Yes, during particularly busy shifts. I take short breaks when possible, practice deep breathing, and remind myself of the importance of my role.”

8. Recall a time you had to multi-task. Were you successful?

Multi-tasking is essential for dispatchers. This question evaluates this skill.

Sample answer:

“During a storm, I had to manage multiple distress calls while coordinating with emergency services. By categorizing calls by urgency and using efficient communication, I was successful in managing the situation.”

9. How do you prioritize calls during peak times?

This tests the candidate’s ability to assess situations and prioritize.

Sample answer:

“I prioritize calls based on urgency. Life-threatening situations come first, followed by other emergencies, and then routine calls.”

10. Describe a situation where you had to coordinate with multiple agencies or departments.

This question evaluates teamwork and coordination skills.

Sample answer:

“During a city-wide blackout, I coordinated with police, fire, and medical services to ensure public safety and manage emergencies.”

What does a good Dispatcher candidate look like?

A competent Dispatcher possesses excellent communication skills, the ability to multitask under pressure, and a deep understanding of the operational procedures and local laws. They should be calm under pressure, decisive, and have a strong sense of responsibility.

Red flags

Beware of candidates who struggle with multitasking, lack effective communication skills, or show a lack of discretion with sensitive information.

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Accounting Clerk interview questions and answers https://resources.workable.com/accounting-clerk-interview-questions Fri, 26 Aug 2016 09:21:51 +0000 https://resources.workable.com/?p=6400 This set of Accounting Clerk interview questions can help you identify skilled candidates to join your accounting department and contribute to achieving your company goals. 10 Good Accounting Clerk Interview Questions What are your primary responsibilities as an Accounting Clerk? What’s the Accounting department’s role in a company? Which accounting software programs have you used? […]

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This set of Accounting Clerk interview questions can help you identify skilled candidates to join your accounting department and contribute to achieving your company goals.

accounting clerk interview questions

10 Good Accounting Clerk Interview Questions

  1. What are your primary responsibilities as an Accounting Clerk?
  2. What’s the Accounting department’s role in a company?
  3. Which accounting software programs have you used?
  4. Walk me through a successful bank reconciliation step-by-step.
  5. How would you design a spreadsheet to keep track of accounts payable?
  6. How do you ensure data typing accuracy?
  7. What suggestions would you make to improve our invoice keeping process?
  8. How familiar are you with Excel? Mention some projects you worked on and some regular accounting tasks you completed on excel.
  9. What do you identify as confidential information and how do you secure it?
  10. How familiar are you with SFAS (Statement of Financial Accounting Standards)?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What are your primary responsibilities as an Accounting Clerk?

This question gauges the candidate’s understanding of the role and their experience in handling day-to-day accounting tasks.

Sample answer:

“As an Accounting Clerk, my primary responsibilities include managing accounts payable and receivable, reconciling bank statements, maintaining financial records, and assisting with monthly closing processes.”

2. What’s the Accounting department’s role in a company?

This question assesses the candidate’s understanding of the broader context in which they will operate.

Sample answer:

“The Accounting department ensures the financial integrity of the company. It manages financial transactions, ensures compliance with regulations, provides financial reports, and aids in strategic financial planning.”

3. Which accounting software programs have you used?

Familiarity with accounting software is crucial for efficiency and accuracy.

Sample answer:

“I have experience with QuickBooks, Sage 50, and Microsoft Dynamics. I’ve used them for tasks like ledger maintenance, invoicing, and financial reporting.”

4. Walk me through a successful bank reconciliation step-by-step.

This tests the candidate’s practical knowledge and attention to detail.

Sample answer:

“First, I start by comparing the company’s internal financial records with the monthly statement from the bank. I then identify any discrepancies, like outstanding checks or deposits in transit. After adjustments, both balances should match.”

5. How would you design a spreadsheet to keep track of accounts payable?

Spreadsheet skills are essential for manual record-keeping and analysis.

Sample answer:

“I’d start with columns for invoice date, vendor name, invoice number, amount, due date, and payment date. I’d also use conditional formatting to highlight any overdue payments.”

6. How do you ensure data typing accuracy?

Accuracy is paramount in accounting to prevent costly mistakes.

Sample answer:

“I double-check all entries and use software features like auto-fill. Periodically, I also reconcile accounts to ensure that entries match source documents.”

7. What suggestions would you make to improve our invoice keeping process?

This question tests the candidate’s ability to identify inefficiencies and suggest improvements.

Sample answer:

“Implementing a digital invoicing system can streamline the process. Regular audits and categorizing invoices by vendor or date can also enhance accessibility and efficiency.”

8. How familiar are you with Excel? Mention some projects you worked on and some regular accounting tasks you completed on excel.

Excel is a versatile tool in accounting for data analysis and reporting.

Sample answer:

“I’m proficient in Excel. I’ve used it for financial forecasting, budgeting, and creating pivot tables for expense tracking. I’ve also automated repetitive tasks using macros.”

9. What do you identify as confidential information and how do you secure it?

Confidentiality is crucial in accounting to protect sensitive financial data.

Sample answer:

“Confidential information includes financial statements, employee salaries, and company tax details. I secure it by using password-protected files and ensuring restricted access to financial databases.”

10. How familiar are you with SFAS (Statement of Financial Accounting Standards)?

Knowledge of financial standards ensures compliance and accurate reporting.

“I’m well-versed with SFAS. They provide guidelines on financial reporting and ensure that financial statements are transparent and consistent across companies.”

What does a good Accounting Clerk candidate look like?

A competent Accounting Clerk possesses strong analytical skills, attention to detail, and a deep understanding of financial principles. They should be proficient in accounting software, demonstrate integrity, and have excellent communication skills to liaise with other departments.

Red flags

Beware of candidates who lack problem-solving skills, have difficulty with basic accounting principles, or show a lack of discretion with confidential information.

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Preschool Teacher interview questions and answers https://resources.workable.com/preschool-teacher-interview-questions Thu, 21 Apr 2016 15:55:43 +0000 https://resources.workable.com/?p=4462 These preschool teacher interview questions are based on important preschool teacher qualifications that you should look for during interviews. 10 good preschool teacher interview questions Imagine two children in the classroom misbehave and fight constantly. What do you do? If a child showed signs of defiance, how would you act? Imagine you suspect a child is […]

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These preschool teacher interview questions are based on important preschool teacher qualifications that you should look for during interviews.

preschool teacher interview questions

10 good preschool teacher interview questions

  1. Imagine two children in the classroom misbehave and fight constantly. What do you do?
  2. If a child showed signs of defiance, how would you act?
  3. Imagine you suspect a child is being neglected by their family. What is your course of action?
  4. What would you do if a child got hurt while playing?
  5. Why did you choose to teach preschoolers instead of older children?
  6. What’s the biggest challenge working with children?
  7. What steps would you take to make class interesting?
  8. How does having different age groups in the classroom affect your curriculum?
  9. What methods do you use for language development?
  10. Describe your ideal classroom.

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Imagine two children in the classroom misbehave and fight constantly. What do you do?

Addressing classroom conflicts is essential for maintaining a positive learning environment. A teacher should identify the root cause and use conflict resolution techniques.

Sample answer:

“I would separate the children and speak to them individually to understand the cause of their disagreement. I’d then use role-playing or story-telling to teach them about conflict resolution and the importance of getting along.”

2. If a child showed signs of defiance, how would you act?

Defiant behavior can be a sign of underlying issues. It’s crucial to approach the child with understanding and patience.

Sample answer:

“I would calmly and privately talk to the child to understand the reason for their behavior. I’d ensure they feel heard and then discuss the importance of following rules.”

3. Imagine you suspect a child is being neglected by their family. What is your course of action?

Child safety is paramount. Teachers should be trained to recognize signs of neglect and know the appropriate steps to take.

Sample answer:

“I would document my observations and discuss them with the school counselor or principal. If the suspicions persist, I’d follow the school’s protocol, which might involve contacting child protective services.”

4. What would you do if a child got hurt while playing?

Safety is a top priority in preschool settings. Teachers should be prepared to handle accidents and ensure the well-being of the child.

Sample answer:

“I would first ensure the child is okay and administer first aid if necessary. I’d then inform the school nurse and the child’s parents about the incident.”

5. Why did you choose to teach preschoolers instead of older children?

Understanding a teacher’s motivation can provide insights into their passion and dedication to the role.

Sample answer:

“I believe the early years are foundational for a child’s development. I love being part of that crucial phase where I can make a positive impact on their learning journey.”

6. What’s the biggest challenge working with children?

Working with children comes with unique challenges that require patience and adaptability.

Sample answer:

“The biggest challenge is understanding each child’s unique needs and ensuring that I cater to them while maintaining a structured learning environment. It requires patience, adaptability, and continuous learning on my part.”

7. What steps would you take to make class interesting?

Engaging young minds requires creativity and innovation.

Sample answer:

“I incorporate hands-on activities, storytelling, and interactive games. I also use multimedia resources and often integrate music and art to make lessons more engaging and cater to different learning styles.”

8. How does having different age groups in the classroom affect your curriculum?

Diverse age groups require differentiated instruction.

Sample answer:

“Having different age groups means I need to differentiate my instruction. I design activities that have varying levels of difficulty, ensuring that each child is challenged appropriately for their developmental stage.”

9. What methods do you use for language development?

Language development is a cornerstone of early education.

Sample answer:

“I use interactive storytelling, rhymes, and songs. I also encourage group discussions and role-playing activities. Additionally, I introduce new vocabulary regularly and use visual aids to enhance comprehension.”

10. Describe your ideal classroom.

The classroom environment plays a significant role in children’s learning.

Sample answer:

“My ideal classroom is bright and colorful with designated areas for reading, art, and group activities. It’s organized, has clear labels, and is filled with resources that promote independent exploration. Safety and accessibility are paramount, ensuring every child feels welcomed and engaged.”

What does a good preschool teacher candidate look like?

A competent preschool teacher is patient, compassionate, and has a genuine love for children. They should be skilled in early childhood education techniques, understand child psychology, and be able to create a nurturing and stimulating environment.

Red flags

Beware of candidates who lack patience, show no enthusiasm for early childhood education, or have difficulty communicating with young children. Additionally, any hesitancy to collaborate with parents or other educators can be concerning.

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Receptionist interview questions and answers https://resources.workable.com/receptionist-interview-questions Fri, 28 Aug 2015 19:25:10 +0000 https://resources.workable.com/?p=2260 This Receptionist interview profile offers balanced sample of suitable receptionist, secretary, or administrative assistant interview questions. 10 good receptionist interview questions Have you worked as a receptionist before? If not, please talk about your relevant work experience. Walk me through a typical day at your previous company. How many people did you interact with on a daily […]

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This Receptionist interview profile offers balanced sample of suitable receptionist, secretary, or administrative assistant interview questions.

receptionist interview questions

10 good receptionist interview questions

  1. Have you worked as a receptionist before? If not, please talk about your relevant work experience.
  2. Walk me through a typical day at your previous company.
  3. How many people did you interact with on a daily basis?
  4. This type of work can be repetitive. What motivates you to do your best?
  5. How do you organize your work schedule?
  6. Describe a situation wherein you were required to multitask.
  7. What software programs have you used and what projects did you use them for?
  8. What safety and security measures did you follow at your previous company?
  9. Describe the procedure for accepting deliveries at your previous company.
  10. Describe a situation wherein you interacted with an angry caller.

1. Have you worked as a receptionist before? If not, please talk about your relevant work experience.

This question aims to understand the candidate’s background and how their previous roles have prepared them for the position of a receptionist.

Sample answer:

“While I haven’t held the title of ‘receptionist,’ I worked as an administrative assistant where I managed front desk duties, including greeting visitors and handling phone calls.”

2. Walk me through a typical day at your previous company.

This question provides insight into the candidate’s daily responsibilities and how they managed their tasks.

Sample answer:

“I started my day by checking voicemails and emails. Throughout the day, I greeted visitors, scheduled appointments, and managed incoming calls.”

3. How many people did you interact with on a daily basis?

This helps gauge the volume of interactions the candidate is accustomed to.

Sample answer:

“I interacted with around 30-40 people daily, including visitors, staff, and over the phone.”

4. This type of work can be repetitive. What motivates you to do your best?

Understanding what drives a candidate can help determine if they’ll remain engaged in their role.

Sample answer:

“I find satisfaction in helping others and ensuring that their first impression of the company is positive.”

5. How do you organize your work schedule?

Organizational skills are crucial for a receptionist.

Sample answer:

“I prioritize tasks based on urgency and use digital tools to set reminders and manage appointments.”

6. Describe a situation wherein you were required to multitask.

Multitasking is a key skill for receptionists.

Sample answer:

“Once, I had to handle a phone call while checking in a visitor and also managing a delivery. I calmly prioritized each task and communicated effectively.”

7. What software programs have you used and what projects did you use them for?

Familiarity with certain software can be beneficial for the role.

Sample answer:

“I’ve used Microsoft Office for scheduling and documentation, and a specific CRM software for managing client information.”

8. What safety and security measures did you follow at your previous company?

Safety and security are paramount in reception roles.

Sample answer:

“I ensured all visitors signed in, wore badges, and were escorted. I also followed protocols for emergency situations.”

9. Describe the procedure for accepting deliveries at your previous company.

This question assesses the candidate’s attention to detail.

Sample answer:

“I checked the delivery against any orders, signed for it, and then notified the relevant department or individual.”

10. Describe a situation wherein you interacted with an angry caller.

Handling difficult situations is part of the job.

Sample answer:

“I listened to their concerns, remained calm, and assured them I’d help resolve the issue or direct them to someone who could.”

What does a good receptionist candidate look like?

A standout receptionist candidate is not only skilled in administrative tasks but also possesses strong interpersonal skills. They should be able to handle high-pressure situations with grace, be organized, and have a genuine desire to assist others.

Red flags

Beware of candidates who struggle with multitasking, show poor communication skills, or lack patience. A receptionist often sets the first impression for a company, so it’s essential they present themselves professionally.

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Truck Driver interview questions and answers https://resources.workable.com/truck-driver-interview-questions Wed, 20 Apr 2016 09:52:50 +0000 https://resources.workable.com/?p=4445 These Truck Driver interview questions will guide your interview process to help you find trusted candidates with the truck driver skills you are looking for. Make sure that you are interviewing the best Truck driver candidates. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good truck driver interview questions Imagine you’re […]

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These Truck Driver interview questions will guide your interview process to help you find trusted candidates with the truck driver skills you are looking for.

truck driver interview questions

Make sure that you are interviewing the best Truck driver candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good truck driver interview questions

  1. Imagine you’re involved in an accident that isn’t your fault. What do you do?
  2. If a client was dissatisfied because you arrived late with their delivery, how would you handle it?
  3. Imagine you are running late for a delivery because you encountered problems on the road. What could you do to preserve customer service quality without compromising safety?
  4. If I asked you to do basic maintenance to a truck, what steps would you follow?
  5. How much experience do you have as a professional truck driver?
  6. What was your longest haul? How did you stay alert during this time?
  7. How do you ensure you always meet deadlines?
  8. What papers/logs should a truck driver keep? How do you ensure accuracy?
  9. How important is safety to you?
  10. Have you ever received incorrect information from a dispatcher or other colleague? What happened and how did you resolve the issues that occurred?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Imagine you’re involved in an accident that isn’t your fault. What do you do?

Accidents can be unpredictable. It’s essential to understand how a driver would react in such situations, especially when they’re not at fault.

Sample answer:

“First, I’d ensure that everyone involved is safe. Then, I’d call the police to report the accident and gather evidence like photos and witness statements. I’d also inform my dispatcher about the situation.”

2. If a client was dissatisfied because you arrived late with their delivery, how would you handle it?

Timeliness is crucial in the trucking industry. This question assesses the driver’s customer service skills.

Sample answer:

“I’d apologize for the delay and explain the reason, ensuring the client that I did my best to be on time. I’d also discuss ways to prevent such issues in the future.”

3. Imagine you are running late for a delivery because you encountered problems on the road. What could you do to preserve customer service quality without compromising safety?

Balancing safety and service is vital for a truck driver.

Sample answer:

“Safety is my top priority. I’d inform my dispatcher about the delay and contact the client to give them an updated ETA. I’d never compromise safety to make up for lost time.”

4. If I asked you to do basic maintenance to a truck, what steps would you follow?

Understanding a driver’s knowledge about vehicle maintenance can be crucial.

Sample answer:

“I’d start by checking the oil levels, inspecting the brakes, tires, and lights, and ensuring all fluids are at the correct levels. Regular maintenance helps in preventing unexpected breakdowns.”

5. How much experience do you have as a professional truck driver?

Experience often equates to expertise in the trucking industry.

Sample answer:

“I’ve been a professional truck driver for over ten years, covering various routes across the country.”

6. What was your longest haul? How did you stay alert during this time?

Long hauls can be challenging, and staying alert is crucial for safety.

Sample answer:

“My longest haul was a cross-country trip that took five days. I stayed alert by taking regular breaks, maintaining a healthy sleep schedule, and listening to the radio or podcasts.”

7. How do you ensure you always meet deadlines?

Punctuality is a valued trait in the trucking industry.

Sample answer:

“I always plan my routes in advance, considering potential traffic or weather issues. I also ensure regular vehicle maintenance to prevent unexpected breakdowns.”

8. What papers/logs should a truck driver keep? How do you ensure accuracy?

Proper documentation is crucial for compliance and organization.

Sample answer:

“I maintain a daily logbook, recording hours of service, mileage, fuel receipts, and delivery details. I double-check my entries to ensure accuracy.”

9. How important is safety to you?

Safety should be a top priority for every truck driver.

Sample answer:

“Safety is paramount. I always follow traffic rules, avoid distractions, and ensure my vehicle is in top condition.”

10. Have you ever received incorrect information from a dispatcher or other colleague? What happened and how did you resolve the issues that occurred?

Problem-solving is an essential skill for truck drivers.

Sample answer:

“Once, I was given the wrong delivery address. I cross-verified with the client and informed my dispatcher about the error. We corrected it promptly, ensuring timely delivery.”

What does a good Truck Driver candidate look like?

A competent truck driver is not just skilled at driving but is also reliable, punctual, and prioritizes safety. They should be adept at handling unexpected situations, maintaining professionalism, and ensuring timely deliveries.

Red flags

Beware of candidates who show a disregard for safety, have a history of frequent accidents, or display poor communication skills. A lack of punctuality or an indifferent attitude towards maintenance can also be concerning.

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Lead Data Scientist interview questions and answers https://resources.workable.com/lead-data-scientist-interview-questions Sat, 19 Sep 2015 15:56:59 +0000 https://resources.workable.com/?p=2318 This Lead Data Scientist interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good Lead Data Scientist interview questions Discuss the common pitfalls and risks in planning a data science project such as building a model that predicts whether a bank customer will default […]

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This Lead Data Scientist interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

lead data scientist interview questions

10 good Lead Data Scientist interview questions

  1. Discuss the common pitfalls and risks in planning a data science project such as building a model that predicts whether a bank customer will default on their loan.
  2. What is the biggest team that you have ever managed and what challenges had you faced?
  3. Do you have experience in managing agile teams?
  4. A model your team has built performs 90% accuracy. What do you need to know in order to interpret whether this is good or not?
  5. Discuss a data-driven product that has really impressed you in recent years.
  6. How do you think one becomes a data scientist? What do you look for when you want someone to join your team?
  7. What is big data, really? Are you familiar with big data architectures?
  8. Off the top of your head, describe a product that uses data from Twitter to build something that people could conceivably pay money for.
  9. How do you stay current in your job and what are the challenges to doing this when you are a data scientist?
  10. How would you evaluate a feature such as Spotify’s Discover Weekly playlist?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Discuss the common pitfalls and risks in planning a data science project such as building a model that predicts whether a bank customer will default on their loan.

Understanding the complexities and potential pitfalls of a data science project is essential. A candidate should be aware of issues like data bias, overfitting, and the importance of domain knowledge.

Sample answer:

“One common pitfall is not having a diverse dataset, which can lead to biased predictions. It’s also crucial to ensure that the model doesn’t overfit the training data. Collaborating with domain experts can help in understanding the nuances of the data.”

2. What is the biggest team that you have ever managed and what challenges had you faced?

This question gauges the candidate’s leadership and management skills.

Sample answer:

“I managed a team of 15 data scientists at XYZ Corp. The main challenge was coordinating between team members with varied expertise and ensuring effective communication. Regular check-ins and clear documentation helped address this.”

3. Do you have experience in managing agile teams?

Agile methodologies are becoming increasingly popular in data science projects.

Sample answer:

“Yes, I’ve managed agile teams for several projects. The iterative approach of agile is beneficial for data science as it allows for flexibility and quick adjustments based on feedback.”

4. A model your team has built performs 90% accuracy. What do you need to know in order to interpret whether this is good or not?

Accuracy isn’t the only metric to evaluate a model’s performance.

Sample answer:

“While 90% accuracy sounds impressive, I’d need to know the problem’s baseline accuracy, the precision, recall, and the F1 score. Additionally, understanding the business context is crucial. For some applications, even 99% might not be sufficient.”

5. Discuss a data-driven product that has really impressed you in recent years.

This question reveals the candidate’s industry awareness and what they value in data-driven products.

Sample answer:

“I’ve been really impressed with the recommendation engine of Netflix. It’s not just about suggesting popular content, but how it tailors recommendations based on individual viewing habits.”

6. How do you think one becomes a data scientist? What do you look for when you want someone to join your team?

Understanding the candidate’s perspective on the data science journey and their hiring criteria is essential.

Sample answer:

“Becoming a data scientist often involves a mix of formal education, self-learning, and practical experience. When hiring, I look for a strong foundation in statistics, programming skills, and most importantly, curiosity.”

7. What is big data, really? Are you familiar with big data architectures?

Big data is a buzzword, but its understanding is crucial for a lead role.

Sample answer:

“Big data refers to datasets that are too large to be processed using traditional methods. It’s not just about volume but also variety and velocity. I’m familiar with architectures like Hadoop and Spark.”

8. Off the top of your head, describe a product that uses data from Twitter to build something that people could conceivably pay money for.

This tests the candidate’s creativity and ability to think on the spot.

Sample answer:

“A product that analyzes trending topics and sentiment on Twitter to provide real-time market research for brands. This can help brands in their marketing strategies.”

9. How do you stay current in your job and what are the challenges to doing this when you are a data scientist?

The field of data science is always evolving, and staying updated is crucial.

Sample answer:

“I regularly attend conferences, participate in online forums, and take courses. The challenge is the sheer volume of new information and discerning which trends are here to stay.”

10. How would you evaluate a feature such as Spotify’s Discover Weekly playlist?

Understanding how to evaluate real-world data products is essential.

Sample answer:

“I’d look at metrics like user engagement, track skips, and feedback. Additionally, conducting A/B tests to compare with other recommendation methods can provide insights.”

What does a good Lead Data Scientist candidate look like?

A stellar Lead Data Scientist not only possesses strong technical skills but also demonstrates leadership, effective communication, and a deep understanding of the business context. They should be able to mentor junior team members, liaise with other departments, and drive data-driven decision-making at the highest levels.

Red flags

Beware of candidates who focus solely on technical jargon without understanding the business implications. A lack of continuous learning or inability to explain complex concepts in simple terms can also be concerning.

The post Lead Data Scientist interview questions and answers appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Part-time job interview questions and answers https://resources.workable.com/part-time-job-interview-questions Wed, 27 Dec 2017 11:56:57 +0000 https://resources.workable.com/?p=29034 Use these part-time job interview questions along with our interviewing tips when hiring employees for part-time positions at your company. 10 good part-time interview questions What days and times are you available to work? This position involves occasionally working in different shifts (e.g. night or weekend shifts.) What’s your availability and how flexible are you? […]

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Use these part-time job interview questions along with our interviewing tips when hiring employees for part-time positions at your company.

Part-time job interview questions

10 good part-time interview questions

  1. What days and times are you available to work?
  2. This position involves occasionally working in different shifts (e.g. night or weekend shifts.) What’s your availability and how flexible are you?
  3. Given the opportunity, would you be interested in working full-time in the future?
  4. Why did you apply for this job? What do you expect to gain from this experience?
  5. What are your long-term career goals and how do you plan to achieve them?
  6. What would you do if your shift ended and your colleague who works the next shift hadn’t arrived yet?
  7. What would you do if you found a pile of Post-it notes or emails with unfinished tasks from a colleague who worked the previous shift?
  8. How do you handle stress? (e.g. managing multiple clients at the same time) Explain how you’d react to a stressful situation, using examples from your work experience.
  9. How do you think people discover our brand?
  10. How would you rate your ability to use technology for tasks?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What days and times are you available to work?

Understanding a candidate’s availability helps in scheduling and ensures that they can fulfill the role’s requirements.

Sample answer:

“I am available on weekdays, specifically on Mondays, Wednesdays, and Fridays from 9 am to 2 pm.”

2. This position involves occasionally working in different shifts (e.g. night or weekend shifts.) What’s your availability and how flexible are you?

This question gauges a candidate’s flexibility and willingness to adapt to varying schedules.

Sample answer:

“I am open to working different shifts as needed, including weekends. I prefer to have advance notice to make necessary arrangements.”

3. Given the opportunity, would you be interested in working full-time in the future?

This helps determine if the candidate sees the role as a temporary position or is open to long-term opportunities.

Sample answer:

“Yes, I am open to transitioning to a full-time role if the opportunity arises and it aligns with my career goals.”

4. Why did you apply for this job? What do you expect to gain from this experience?

This question assesses the candidate’s motivation and what they hope to achieve in the role.

Sample answer:

“I applied because I believe in the company’s mission and feel that this role aligns with my skills. I hope to gain hands-on experience and contribute to the team.”

5. What are your long-term career goals and how do you plan to achieve them?

Understanding a candidate’s future aspirations can help determine if the role and company align with their career trajectory.

Sample answer:

“I aim to move into a managerial role in the next five years. I believe this part-time position will provide me with the foundational skills needed to achieve that.”

6. What would you do if your shift ended and your colleague who works the next shift hadn’t arrived yet?

This question tests the candidate’s sense of responsibility and problem-solving skills.

Sample answer:

“I would inform my supervisor and offer to stay until my colleague arrives or until alternative arrangements are made.”

7. What would you do if you found a pile of Post-it notes or emails with unfinished tasks from a colleague who worked the previous shift?

This gauges the candidate’s initiative and teamwork.

Sample answer:

“I would prioritize the tasks and ensure they are completed. If I had questions, I’d reach out to the colleague for clarification.”

8. How do you handle stress? (e.g. managing multiple clients at the same time) Explain how you’d react to a stressful situation, using examples from your work experience.

This question assesses the candidate’s stress management and coping mechanisms.

Sample answer:

“I prioritize tasks and take breaks when needed. Once, when faced with multiple deadlines, I created a detailed schedule and successfully managed my time to meet all of them.”

9. How do you think people discover our brand?

This question tests the candidate’s knowledge about the company and its presence in the market.

Sample answer:

“I believe people discover the brand through social media campaigns, word of mouth, and online reviews.”

10. How would you rate your ability to use technology for tasks?

Understanding the candidate’s tech-savviness can be crucial for roles that require digital tools.

Sample answer:

“I am comfortable using various digital tools and software. I’ve used [specific software] in my previous roles and am quick to adapt to new technologies.”

What does a good part-time candidate look like?

A strong part-time candidate is flexible, committed, and aligns with the company’s values. They should be open to learning, adaptable to varying schedules, and possess the skills necessary for the role.

What you should know before hiring part-time employees

Part-time employment usually refers to working less than 40 hours per week. Consider hiring part-time employees to:

  • Address seasonal needs and peak demand (e.g. holiday season in retail)
  • Determine whether an employee is a good fit before offering full-time employment
  • Cover various shifts throughout the day
  • Get help for specific projects

To attract the right candidates, make sure to clearly advertise that you’re looking for part-time employees. You could also include knockout questions, either on your job application forms or during screening calls, to avoid dealbreakers later in the hiring process.

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HR Onboarding Manager interview questions and answers https://resources.workable.com/hr-onboarding-manager-interview-questions Wed, 11 Apr 2018 13:58:36 +0000 https://resources.workable.com/?p=30996 These sample HR Onboarding Manager interview questions can help you identify and select the ideal candidate to coordinate your company’s onboarding process. 10 good HR onboarding manager interview questions It’s a new hire’s first day and you’re the one who would welcome them, but you’re running late. What would you do? How would you onboard […]

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These sample HR Onboarding Manager interview questions can help you identify and select the ideal candidate to coordinate your company’s onboarding process.

HR Onboarding Manager interview questions

10 good HR onboarding manager interview questions

  1. It’s a new hire’s first day and you’re the one who would welcome them, but you’re running late. What would you do?
  2. How would you onboard a remote employee?
  3. What kind of training sessions would you organize for an employee who has no previous work experience?
  4. What are the necessary employment documents we need to hire a full-time, non-exempt employee?
  5. We’d like to give new hires a welcome package to get them excited about joining our company. What would you recommend?
  6. Describe your main responsibilities once you’re notified that a candidate has accepted a job offer.
  7. How would you measure the effectiveness of our onboarding process?
  8. How often would you meet with new hires (for example, their first week, month or quarter) and what would you discuss with them?
  9. Do you have experience with HRIS? If so, which ones?
  10. What tools or techniques do you use to organize your tasks and meet important deadlines? (for example, task management software or onboarding checklists)

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. It’s a new hire’s first day and you’re the one who would welcome them, but you’re running late. What would you do?

This question assesses the candidate’s ability to handle unforeseen challenges and prioritize the new hire’s experience.

Sample answer:

“I would immediately call a trusted colleague to step in and welcome the new hire, ensuring they are comfortable. I’d then personally apologize to the new employee upon my arrival.”

2. How would you onboard a remote employee?

This question evaluates the candidate’s adaptability and understanding of remote work dynamics.

Sample answer:

“I’d utilize video conferencing tools for face-to-face interactions, send a digital welcome package, and ensure they have access to all necessary online resources. Regular check-ins during their first few weeks are also crucial.”

3. What kind of training sessions would you organize for an employee who has no previous work experience?

This question gauges the candidate’s ability to tailor onboarding processes to individual needs.

Sample answer:

“I would start with a comprehensive introduction to the company culture and values, followed by role-specific training. Mentorship programs and regular feedback sessions would also be beneficial.”

4. What are the necessary employment documents we need to hire a full-time, non-exempt employee?

This question tests the candidate’s knowledge of employment regulations and documentation.

Sample answer:

“We would need a signed job offer letter, W-4 form, I-9 Employment Eligibility Verification form, and any state-specific forms. Additionally, any company-specific contracts or agreements should be provided.”

5. We’d like to give new hires a welcome package to get them excited about joining our company. What would you recommend?

This question assesses the candidate’s creativity and understanding of company culture.

Sample answer:

“I’d recommend a package that includes branded company merchandise, a detailed guidebook, and perhaps a personalized note from their team or manager.”

6. Describe your main responsibilities once you’re notified that a candidate has accepted a job offer.

This question evaluates the candidate’s understanding of the onboarding process from start to finish.

Sample answer:

“My main responsibilities would include preparing their workstation, scheduling their orientation sessions, coordinating with IT for access, and ensuring all necessary paperwork is ready for their first day.”

7. How would you measure the effectiveness of our onboarding process?

This question tests the candidate’s analytical skills and their approach to continuous improvement.

Sample answer:

“I would use a combination of feedback surveys from new hires, retention rates, and the time it takes for a new employee to become fully productive.”

8. How often would you meet with new hires (for example, their first week, month or quarter) and what would you discuss with them?

This question assesses the candidate’s commitment to ensuring the success of new hires.

Sample answer:

“I’d meet with them on their first day, at the end of the first week, and then at the end of their first month. Discussions would revolve around their comfort level, any challenges faced, and feedback on the onboarding process.”

9. Do you have experience with HRIS? If so, which ones?

This question gauges the candidate’s familiarity with HR tools and systems.

Sample answer:

“Yes, I have experience with Workday and BambooHR, both of which I’ve used for onboarding processes.”

10. What tools or techniques do you use to organize your tasks and meet important deadlines? (for example, task management software or onboarding checklists)

This question evaluates the candidate’s organizational skills and proficiency with tools.

Sample answer:

“I rely heavily on tools like Trello for task management and also maintain detailed onboarding checklists to ensure no step is missed.”

What does a good HR Onboarding Manager candidate look like?

An ideal HR Onboarding Manager is organized, empathetic, and knowledgeable about both company culture and employment regulations. They should be proactive, have excellent communication skills, and be adept at using HR tools and software.

Red flags

Beware of candidates who lack a structured approach to onboarding, are unfamiliar with employment regulations, or don’t prioritize the new hire’s experience.

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Security Guard interview questions and answers https://resources.workable.com/security-guard-security-officer-interview-questions Thu, 15 Oct 2015 20:54:36 +0000 https://resources.workable.com/?p=2391 This Security Guard interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Make sure that you are interviewing the best security guard candidates. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good Security Guard interview questions What, in your opinion, […]

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This Security Guard interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

security-guard

Make sure that you are interviewing the best security guard candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good Security Guard interview questions

  1. What, in your opinion, are the responsibilities of a security guard?
  2. Describe your experience with computers.
  3. What surveillance systems are you familiar with?
  4. What would you do if you caught a fellow security officer sleeping on the job?
  5. What would you do if a visitor to your facility resisted metal screening upon entering?
  6. Have you ever felt like you were in physical danger on the job? How did you handle it?
  7. How would you handle incidents such as theft or vandalism?
  8. How would you control large crowds at events?
  9. Recall a time an unauthorized person tried to enter your building. How did you respond?
  10. What if an authorized person, such as a senior executive, tried to enter the building after hours but didn’t have proper credentials? What would you do?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

What, in your opinion, are the responsibilities of a security guard?

1. This question assesses the candidate’s understanding of the role and responsibilities of a security guard.

Sample answer:

“The primary responsibilities of a security guard include monitoring premises, preventing unauthorized access, and ensuring the safety of people and property.”

2. Describe your experience with computers.

This question evaluates the candidate’s familiarity with technology, which is essential for modern security systems.

Sample answer:

“I have experience using security software for surveillance and access control, as well as basic office software like Microsoft Word and Excel.”

3. What surveillance systems are you familiar with?

This question gauges the candidate’s experience with specific types of security technology.

Sample answer:

“I am familiar with CCTV systems, motion detectors, and biometric access controls.”

4. What would you do if you caught a fellow security officer sleeping on the job?

This question tests the candidate’s integrity and understanding of professional conduct.

Sample answer:

“I would report the incident to my supervisor, as it’s a breach of duty that compromises security.”

5. What would you do if a visitor to your facility resisted metal screening upon entering?

This question assesses the candidate’s ability to handle non-compliance and potential security risks.

Sample answer:

“I would calmly explain the importance of the screening process and, if they still resist, deny them entry and report the incident.”

6. Have you ever felt like you were in physical danger on the job? How did you handle it?

This question evaluates the candidate’s ability to manage stressful and potentially dangerous situations.

Sample answer:

“Yes, I once had to deal with a violent intruder. I followed protocol by alerting authorities and ensuring the safety of others until help arrived.”

7. How would you handle incidents such as theft or vandalism?

This question tests the candidate’s problem-solving skills and adherence to procedures.

Sample answer:

“I would immediately secure the area, gather evidence, and report the incident to both my supervisor and the police.”

8. How would you control large crowds at events?

This question assesses the candidate’s ability to manage crowd control in high-pressure situations.

Sample answer:

“I would work closely with event organizers and local authorities to establish a security plan and ensure safe crowd movement.”

9. Recall a time an unauthorized person tried to enter your building. How did you respond?

This question evaluates the candidate’s experience and decision-making skills in real-life scenarios.

Sample answer:

“I confronted the individual, asked for identification, and when they couldn’t provide it, I escorted them off the premises.”

10. What if an authorized person, such as a senior executive, tried to enter the building after hours but didn’t have proper credentials? What would you do?

This question tests the candidate’s ability to balance security protocols with situational judgement.

Sample answer:

“I would verify their identity through other means and consult with my supervisor before granting access.”

What does a good security guard candidate look like?

A strong security guard candidate should have excellent observational skills, a keen sense of responsibility, and the ability to make quick decisions in stressful situations. They should also be well-versed in security technology and protocols.

Red flags

Be cautious of candidates who lack a basic understanding of security protocols, show poor judgement, or have a history of unprofessional conduct.

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Marketing Assistant interview questions and answers https://resources.workable.com/marketing-assistant-interview-questions Fri, 06 Nov 2015 21:44:36 +0000 https://resources.workable.com/?p=2620 This Marketing Assistant interview profile contains a balanced sample of suitable marketing and sales interview questions for your recruiting and hiring purposes. 10 good Marketing Assistant interview questions What’s the primary difference between marketing and sales? What components make up an effective digital campaign? What trends are gaining traction in digital marketing? Discuss the relevance of offline […]

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This Marketing Assistant interview profile contains a balanced sample of suitable marketing and sales interview questions for your recruiting and hiring purposes.

marketing-assistant

10 good Marketing Assistant interview questions

  1. What’s the primary difference between marketing and sales?
  2. What components make up an effective digital campaign?
  3. What trends are gaining traction in digital marketing?
  4. Discuss the relevance of offline marketing.
  5. What differentiates us from our competitors?
  6. Who are our customers?
  7. How do you think people discover our brand?
  8. What would you say to a client who wants your campaign to “go viral”?
  9. Describe the relationship between content marketing and SEO.
  10. How does social media support content marketing?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What’s the primary difference between marketing and sales?

This question assesses the candidate’s basic understanding of the marketing industry.

Sample answer:

“Marketing is about building brand awareness and attracting prospects, while sales focus on converting those prospects into customers.”

2. What components make up an effective digital campaign?

This question evaluates the candidate’s knowledge of digital marketing strategies.

Sample answer:

“An effective digital campaign includes a clear objective, targeted audience, compelling content, and measurable KPIs.”

3. What trends are gaining traction in digital marketing?

This question gauges the candidate’s awareness of current industry trends.

Sample answer:

“Voice search, AI-driven customer service, and video marketing are some of the trends gaining traction.”

4. Discuss the relevance of offline marketing.

This question assesses the candidate’s understanding of traditional marketing methods.

Sample answer:

“Offline marketing, like print ads and events, still holds value for targeting local audiences and older demographics.”

5. What differentiates us from our competitors?

This question evaluates the candidate’s research and understanding of your company.

Sample answer:

“Your focus on customer service and innovative product features sets you apart from competitors.”

6. Who are our customers?

This question tests the candidate’s knowledge about your target audience.

Sample answer:

“Your primary customers are young professionals interested in sustainable living.”

7. How do you think people discover our brand?

This question assesses the candidate’s understanding of brand visibility strategies.

Sample answer:

“People likely discover your brand through social media advertising, word of mouth, and search engine results.”

8. What would you say to a client who wants your campaign to “go viral”?

This question evaluates the candidate’s client management skills.

Sample answer:

“I would explain that while we aim for maximum reach, ‘going viral’ is not something that can be guaranteed.”

9. Describe the relationship between content marketing and SEO.

This question tests the candidate’s understanding of how different marketing strategies intersect.

Sample answer:

“Content marketing provides valuable material that can be optimized for search engines, thereby improving SEO.”

10. How does social media support content marketing?

This question assesses the candidate’s understanding of integrated marketing strategies.

Sample answer:

“Social media platforms are effective channels for distributing content and engaging with the audience, thereby supporting content marketing.”

What does a good marketing assistant candidate look like?

A strong marketing assistant candidate should be analytical, creative, and up-to-date with the latest marketing trends. They should also be proficient in various marketing tools and platforms.

Red flags

Be cautious of candidates who lack a basic understanding of marketing principles, have poor communication skills, or show no initiative to stay updated with industry trends.

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Journalist interview questions and answers https://resources.workable.com/journalist-reporter-interview-questions Mon, 21 Dec 2015 20:52:45 +0000 https://resources.workable.com/?p=3098 This Journalist interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good Journalist interview questions What do you like to read on your own time? Describe a time you found and pitched your own story. Share some examples of your best work. What […]

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This Journalist interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

journalist

10 good Journalist interview questions

  1. What do you like to read on your own time?
  2. Describe a time you found and pitched your own story.
  3. Share some examples of your best work.
  4. What was your role in putting together [this work sample]?
  5. How do you cope with the stress of tight deadlines?
  6. How do you ensure accuracy in your work?
  7. What publishing software have you used before?
  8. How often do you use social media? Which sites do you use the most?
  9. How would you rate your ability to use technology for storytelling?
  10. Describe a time you worked with a multidisciplinary team to tell a story.

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What do you like to read on your own time?

This question helps to understand the candidate’s interests and whether they are well-read, which is crucial for a journalist.

Sample answer:

“I enjoy reading a mix of fiction and non-fiction. I’m particularly drawn to investigative journalism pieces and historical novels.”

2. Describe a time you found and pitched your own story.

This question assesses the candidate’s initiative and ability to identify newsworthy stories.

Sample answer:

“I once noticed a pattern of local businesses closing down due to rising rents. I pitched the story, and it ended up being a front-page feature.”

3. Share some examples of your best work.

This question evaluates the quality and diversity of the candidate’s portfolio.

Sample answer:

“I’ve covered a range of topics from politics to human interest stories. My best work includes an investigative piece on local corruption and a feature on mental health awareness.”

4. What was your role in putting together [this work sample]?

This question helps to understand the candidate’s role in collaborative projects.

Sample answer:

“I was the lead reporter and also contributed to data collection and analysis. I coordinated with the graphics team for visuals.”

5. How do you cope with the stress of tight deadlines?

This question assesses the candidate’s ability to handle stress and meet deadlines.

Sample answer:

“I prioritize tasks and break them down into smaller steps. I also keep a buffer time for unforeseen delays.”

6. How do you ensure accuracy in your work?

This question evaluates the candidate’s commitment to journalistic integrity.

Sample answer:

“I double-check all facts and figures and always cross-reference sources. I also have a checklist to ensure all ethical guidelines are followed.”

7. What publishing software have you used before?

This question assesses the candidate’s technical skills.

Sample answer:

“I’ve used WordPress for web publishing and Adobe InDesign for print. I’m also familiar with basic photo editing software.”

8. How often do you use social media? Which sites do you use the most?

This question gauges the candidate’s engagement with social media platforms, which are crucial for modern journalism.

Sample answer:

“I use social media daily, primarily Twitter for news and LinkedIn for professional networking.”

9. How would you rate your ability to use technology for storytelling?

This question evaluates the candidate’s ability to leverage technology in journalism.

Sample answer:

“I’d rate myself 8 out of 10. I’m proficient in using multimedia elements but could improve in data visualization.”

10. Describe a time you worked with a multidisciplinary team to tell a story.

This question assesses the candidate’s ability to collaborate with different departments.

Sample answer:

“I worked with designers, data analysts, and videographers for a feature on climate change. It was a collaborative effort that resulted in a comprehensive story.”

What does a good journalist candidate look like?

A strong journalist candidate should be curious, detail-oriented, and adaptable. They should have a diverse portfolio, be comfortable with technology, and have excellent communication skills.

Red flags

Be cautious of candidates who lack a diverse portfolio, struggle with deadlines, or show a lack of interest in current events.

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Client Relationship Manager interview questions and answers https://resources.workable.com/client-relationship-manager-interview-questions Fri, 19 May 2017 08:07:58 +0000 https://resources.workable.com/?p=14097 Use these sample Client Relationship Manager interview questions to assess candidates when hiring for senior-level roles in Marketing or Sales. 10 good Client Relationship Manager interview questions How would you decide if a company needs a CRM system? What kinds of emails to our clients would you automate to improve workflows? What client relationship initiatives […]

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Use these sample Client Relationship Manager interview questions to assess candidates when hiring for senior-level roles in Marketing or Sales.Client Relationship Manager interview questions

10 good Client Relationship Manager interview questions

  1. How would you decide if a company needs a CRM system?
  2. What kinds of emails to our clients would you automate to improve workflows?
  3. What client relationship initiatives would you suggest to increase conversion rates?
  4. How would you train the sales team to start using a CRM software?
  5. If your manager asked you to recommend a CRM solution, how would you research and compare software?
  6. What CRM software have you used? What features do you find the most useful?
  7. Which performance metrics do you need to make client relationship management efficient?
  8. How would you integrate CRM software with social networks?
  9. Mention two to three ways to ensure that the sales team follows up with all leads in the marketing funnel.
  10. Describe a successful marketing campaign you worked on. What was your role and what did you learn from that experience?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How would you decide if a company needs a CRM system?

This question assesses your ability to evaluate organizational needs for client management.

Sample answer:

“I would conduct a needs analysis, looking at the volume of clients, the complexity of the sales cycle, and the current tools in use. If these factors indicate inefficiency, a CRM system would be beneficial.”

2. What kinds of emails to our clients would you automate to improve workflows?

This question evaluates your understanding of automation in client relationship management.

Sample answer:

“I would automate welcome emails, follow-up emails after purchases, and reminders for abandoned carts. This would free up time for more personalized interactions.”

3. What client relationship initiatives would you suggest to increase conversion rates?

This question gauges your strategic thinking in client relationship management.

Sample answer:

“I would suggest implementing a loyalty program and personalized marketing campaigns based on customer behavior and preferences.”

4. How would you train the sales team to start using a CRM software?

This question assesses your ability to facilitate organizational change.

Sample answer:

“I would start with a hands-on training session, followed by regular check-ins and providing resources like cheat sheets and video tutorials.”

5. If your manager asked you to recommend a CRM solution, how would you research and compare software?

This question tests your research and analytical skills.

Sample answer:

“I would start by identifying our specific needs and budget. Then, I would compare features, scalability, and user reviews of various CRM solutions to make a recommendation.”

6. What CRM software have you used? What features do you find the most useful?

This question assesses your practical experience with CRM software.

Sample answer:

“I have used Salesforce and HubSpot. Features like contact management, email tracking, and analytics are the most useful for me.”

7. Which performance metrics do you need to make client relationship management efficient?

This question evaluates your understanding of key performance indicators in CRM.

Sample answer:

“Customer Lifetime Value, Customer Retention Rate, and Response Time are crucial metrics for effective client relationship management.”

8. How would you integrate CRM software with social networks?

This question tests your technical skills and understanding of multi-channel CRM.

Sample answer:

“I would use API integrations to connect the CRM software with social media platforms, enabling centralized data collection and customer engagement.”

9. Mention two to three ways to ensure that the sales team follows up with all leads in the marketing funnel.

This question assesses your organizational and leadership skills.

Sample answer:

“I would set up automated reminders in the CRM and hold regular meetings to review lead statuses. Additionally, I’d implement a tracking system for accountability.”

10. Describe a successful marketing campaign you worked on. What was your role and what did you learn from that experience?

This question gauges your experience and learning in a real-world scenario.

Sample answer:

“I led a holiday campaign that increased sales by 30%. I learned the importance of segmenting the audience and personalizing the message.”

What does a good Client Relationship Manager candidate look like?

A strong candidate should have excellent communication skills, a deep understanding of CRM software, and the ability to analyze and act on customer data.

Red flags

Be cautious of candidates who lack experience with CRM software, have poor communication skills, or show a lack of strategic thinking.

The post Client Relationship Manager interview questions and answers appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Billing Clerk interview questions and answers https://resources.workable.com/billing-clerk-interview-questions Fri, 26 May 2017 10:12:05 +0000 https://resources.workable.com/?p=14962 Use these sample Billing Clerk interview questions as part of your hiring process to evaluate candidates’ accounting skills. Similar job titles include Accounts Receivable Clerk. 10 good billing clerk interview questions What data would you present to inform your manager about significant debts from clients? What would you say to customers who haven’t paid their bills, if […]

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Use these sample Billing Clerk interview questions as part of your hiring process to evaluate candidates’ accounting skills. Similar job titles include Accounts Receivable Clerk.
Billing Clerk interview questions

10 good billing clerk interview questions

  1. What data would you present to inform your manager about significant debts from clients?
  2. What would you say to customers who haven’t paid their bills, if we were close to the end of the fiscal year?
  3. What would you check first if you found a billing discrepancy?
  4. How would you make sure we collected invoices in a timely manner?
  5. What would you do if you realized you made a numerical mistake on an invoice right after you issued it?
  6. What are a Billing Clerk’s tasks when a customer makes a digital order?
  7. How do you keep track of payments?
  8. How often do you update the accounts receivable report?
  9. What is your experience with accounting software? (e.g. QuickBooks)
  10. What’s the most effective way to keep records of invoices?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What data would you present to inform your manager about significant debts from clients?

This question assesses your ability to identify and communicate financial risks to management.

Sample answer:

“I would present a detailed report outlining the total amount owed, the age of each debt, and any previous attempts to collect. This would help us strategize on how to proceed.”

2. What would you say to customers who haven’t paid their bills, if we were close to the end of the fiscal year?

This question evaluates your communication skills and tactfulness in sensitive financial matters.

Sample answer:

“I would politely inform them that the fiscal year is ending soon and ask if they could expedite payment to settle their account.”

3. What would you check first if you found a billing discrepancy?

This question gauges your problem-solving skills in identifying billing errors.

Sample answer:

“The first thing I would check is whether the billed items match the services or products delivered. Then I’d verify the prices and any applied discounts.”

4. How would you make sure we collected invoices in a timely manner?

This question assesses your organizational skills and strategies for ensuring timely payments.

Sample answer:

“I would implement a system of regular follow-ups, starting with a friendly reminder as the due date approaches, and escalating if necessary.”

5. What would you do if you realized you made a numerical mistake on an invoice right after you issued it?

This question tests your ability to handle mistakes professionally and efficiently.

Sample answer:

“I would immediately issue a corrected invoice and inform the client of the error, apologizing for any inconvenience caused.”

6. What are a Billing Clerk’s tasks when a customer makes a digital order?

This question evaluates your understanding of the role in the context of digital transactions.

Sample answer:

“The tasks include verifying the order details, generating an invoice, and sending it to the customer, while also updating the accounts receivable ledger.”

7. How do you keep track of payments?

This question assesses your organizational skills and familiarity with financial tracking systems.

Sample answer:

“I use accounting software to keep track of all payments, and I reconcile the accounts receivable ledger regularly to ensure accuracy.”

8. How often do you update the accounts receivable report?

This question gauges your commitment to maintaining up-to-date financial records.

Sample answer:

“I update the accounts receivable report weekly, or more often if there are significant changes that need immediate attention.”

9. What is your experience with accounting software? (e.g. QuickBooks)

This question assesses your technical skills and familiarity with common accounting software.

Sample answer:

“I have extensive experience with QuickBooks, where I’ve handled everything from invoicing to generating financial reports.”

10. What’s the most effective way to keep records of invoices?

This question evaluates your understanding of best practices in financial record-keeping.

Sample answer:

“The most effective way is to use a digital filing system that allows for easy retrieval and is backed up regularly to prevent data loss.”

What does a good Billing Clerk candidate look like?

A strong candidate for a Billing Clerk position should have excellent attention to detail, strong organizational skills, and a solid understanding of accounting principles.

Red flags

Be cautious of candidates who lack attention to detail, have poor communication skills, or show a lack of understanding of basic accounting principles.

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Customer Service Manager interview questions and answers https://resources.workable.com/customer-service-manager-interview-questions Thu, 16 Jul 2015 08:37:44 +0000 https://resources.workable.com/?p=1964 This customer service manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good customer service manager interview questions Describe a feature that was often requested by customers at your previous position. The product team asks for your opinion on the next feature […]

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This customer service manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

customer service manager interview questions

10 good customer service manager interview questions

  1. Describe a feature that was often requested by customers at your previous position.
  2. The product team asks for your opinion on the next feature to implement. What would you recommend?
  3. List some upcoming features on the product roadmap and discuss their relevance and value to your customers.
  4. How do you stay current on the industry of your customers?
  5. Describe a situation wherein you helped to exceed customer expectations.
  6. How have you gathering feedback from customers? How have you turned this feedback into actionable insights?
  7. Tell us about a time you had to give a team member candid feedback on their work.
  8. What is the most challenging aspect of working in customer service?
  9. Describe your approach to training a customer service representative.
  10. How do you handle a situation where a customer is dissatisfied with your product or service?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Describe a feature that was often requested by customers at your previous position.

This question aims to gauge your awareness of customer needs and how proactive you are in addressing them.

Sample answer:

“In my previous role, customers frequently requested a mobile app for easier access to our services. I conveyed this to our product team, and we prioritized its development.”

2. The product team asks for your opinion on the next feature to implement. What would you recommend?

This question assesses your ability to prioritize features based on customer needs and business objectives.

Sample answer:

“I would recommend implementing a chat support feature. It’s a direct response to customer requests and will likely improve our customer satisfaction rates.”

3. List some upcoming features on the product roadmap and discuss their relevance and value to your customers.

This question evaluates your understanding of the product roadmap and your ability to align it with customer needs.

Sample answer:

“We have a few features in the pipeline, such as a loyalty program and enhanced search functionality. These features aim to improve customer engagement and ease of use.”

4. How do you stay current on the industry of your customers?

This question probes your commitment to understanding the broader industry context in which your customers operate.

Sample answer:

“I regularly read industry reports, follow key influencers on social media, and attend webinars to stay updated.”

5. Describe a situation wherein you helped to exceed customer expectations.

This question aims to understand your ability to go above and beyond in customer service.

Sample answer:

“A customer was dissatisfied with a delayed shipment. Not only did I expedite the delivery, but I also provided a discount on their next purchase.”

6. How have you gathered feedback from customers? How have you turned this feedback into actionable insights?

This question assesses your ability to collect and analyze customer feedback for continuous improvement.

Sample answer:

“I’ve used customer surveys and direct interviews to gather feedback. I then analyze this data to identify trends and areas for improvement.”

7. Tell us about a time you had to give a team member candid feedback on their work.

This question evaluates your leadership skills and your ability to provide constructive feedback.

Sample answer:

“I had to tell a team member that their performance was not meeting expectations. I provided specific examples and offered guidance on how to improve.”

8. What is the most challenging aspect of working in customer service?

This question aims to understand your resilience and problem-solving skills in a challenging environment.

Sample answer:

“The most challenging aspect is dealing with irate customers. It’s crucial to remain calm and find a solution that satisfies both parties.”

9. Describe your approach to training a customer service representative.

This question assesses your training and development skills.

Sample answer:

“I believe in a hands-on approach to training. New hires shadow experienced team members and gradually take on more responsibilities.”

10. How do you handle a situation where a customer is dissatisfied with your product or service?

This question evaluates your problem-solving and customer retention skills.

Sample answer:

“I listen to the customer’s concerns attentively, apologize for the inconvenience, and then offer a suitable solution, such as a refund or replacement.”

What does a good Customer Service Manager candidate look like?

A strong candidate for a Customer Service Manager position should have excellent communication skills, a deep understanding of customer needs, and the ability to lead a team effectively.

Red flags

Be cautious of candidates who lack empathy, have poor problem-solving skills, or show no interest in professional development.

The post Customer Service Manager interview questions and answers appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Event Planner interview questions and answers https://resources.workable.com/event-planner-interview-questions Tue, 22 Dec 2015 17:57:52 +0000 https://resources.workable.com/?p=3158 This Event Planner interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Similar job titles include Event Coordinator, Meeting Coordinator or Planner, Conference Coordinator, Special Events Coordinator and Exhibition Coordinator. Make sure that you are interviewing the best Event planner candidates. Sign up for Workable’s 15-day […]

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This Event Planner interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Similar job titles include Event Coordinator, Meeting Coordinator or Planner, Conference Coordinator, Special Events Coordinator and Exhibition Coordinator.

event planner interview questions

Make sure that you are interviewing the best Event planner candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good event planner interview questions

  1. What information would you ask for from a potential client? Why?
  2. How would you choose the location/venue for an event? What are your priorities after choosing a location/venue?
  3. How do you choose partners (e.g. caterers) when organizing an event? What are your criteria to assess their eligibility/quality?
  4. Have you ever had to plan more than one event simultaneously? How did you do it? What was the result?
  5. How do you use social media for your event planning or for attracting customers?
  6. Describe a time when you went over budget. What went wrong and what did you do to fix it?
  7. How would you manage stress as the date of an event draws near?
  8. How would you react to technical problems during an event? What are the most common/serious problems you have encountered during an event and what did you do about them?
  9. Describe a time when you provided a creative solution to a problem. What was the result?
  10. Describe your most successful event planning experience. What did you do that made it so successful?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What information would you ask for from a potential client? Why?

This question helps you understand the candidate’s initial approach to event planning and what they consider important for starting the planning process.

Sample answer:

“I would ask for the client’s vision for the event, the budget, and the expected number of attendees. This gives me a foundational understanding to start the planning process.”

2. How would you choose the location/venue for an event? What are your priorities after choosing a location/venue?

This question assesses the candidate’s ability to select appropriate venues and what they consider important after the venue is chosen.

Sample answer:

“I choose a venue based on the client’s vision, budget, and the logistics like accessibility. After choosing a venue, my next priorities are securing the date and beginning vendor outreach.”

3. How do you choose partners (e.g. caterers) when organizing an event? What are your criteria to assess their eligibility/quality?

This question delves into how the candidate selects and evaluates vendors, which is crucial for the success of an event.

Sample answer:

“I look for vendors who have a proven track record, can work within the client’s budget, and who can meet the specific needs of the event. I usually ask for references and perhaps a tasting or trial run.”

4. Have you ever had to plan more than one event simultaneously? How did you do it? What was the result?

This question gauges the candidate’s multitasking and organizational skills.

Sample answer:

“Yes, I’ve had to plan multiple events at the same time. I use project management software to keep track of each event’s details and deadlines. The result was successful execution of all events.”

5. How do you use social media for your event planning or for attracting customers?

This question explores the candidate’s understanding and use of social media as a tool for business.

Sample answer:

“I use social media to showcase past events, share testimonials, and provide glimpses into upcoming events. It’s a great way to attract new clients and keep existing ones engaged.”

6. Describe a time when you went over budget. What went wrong and what did you do to fix it?

This question assesses the candidate’s financial management skills and problem-solving abilities.

Sample answer:

“I once went over budget due to unexpected venue costs. I negotiated with the venue and made cuts in other areas to balance the budget.”

7. How would you manage stress as the date of an event draws near?

This question helps you understand the candidate’s stress management techniques.

Sample answer:

“I prioritize tasks and delegate when possible. I also make time for short breaks to clear my mind, ensuring I’m focused and efficient.”

8. How would you react to technical problems during an event? What are the most common/serious problems you have encountered during an event and what did you do about them?

This question gauges the candidate’s problem-solving skills in high-pressure situations.

Sample answer:

“I always have a backup plan for technical issues, like extra microphones. The most serious issue I’ve faced was a power outage, for which we had backup generators.”

9. Describe a time when you provided a creative solution to a problem. What was the result?

This question assesses the candidate’s creativity and problem-solving skills.

Sample answer:

“I once had a last-minute cancellation from a caterer. I quickly organized a food truck to come to the event. It was a hit and added a unique element to the event.”

10. Describe your most successful event planning experience. What did you do that made it so successful?

This question allows the candidate to showcase their best work and explain what made it successful.

Sample answer:

“My most successful event was a charity gala. I focused on the details, from the venue to the auction items, and we exceeded our fundraising goal by 30%.”

What does a good Event Planner candidate look like?

A strong candidate for an Event Planner position will have a balanced mix of creativity and practical skills. They should be adept at multitasking, have excellent communication skills, and be able to manage budgets effectively.

Red flags

Be cautious of candidates who lack attention to detail, have poor communication skills, or seem unable to handle stress well.

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Logistics Manager interview questions and answers https://resources.workable.com/logistics-manager-interview-questions Fri, 02 Sep 2016 15:08:49 +0000 https://resources.workable.com/?p=6454 This set of Logistics Manager interview questions can help you identify and select the most qualified candidates with supply chain management skills. 10 good logistics manager interview questions What are your main daily duties? What goals would you set on a quarterly and annual basis? How would you monitor their progress? What’s your experience with […]

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This set of Logistics Manager interview questions can help you identify and select the most qualified candidates with supply chain management skills.

logistics manager interview questions

10 good logistics manager interview questions

  1. What are your main daily duties?
  2. What goals would you set on a quarterly and annual basis? How would you monitor their progress?
  3. What’s your experience with automated warehouse systems?
  4. How do you keep track of stock levels?
  5. Are you familiar with ISO requirements and health regulations?
  6. How do you measure transport costs?
  7. What project management software have you used?
  8. How do you perform a blind count?
  9. Describe how you coordinate order shipping.
  10. How do you schedule shifts for your team members?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What are your main daily duties?

This question aims to understand the candidate’s familiarity with the day-to-day responsibilities of a Logistics Manager.

Sample answer:

“My main daily duties include overseeing inventory levels, coordinating with suppliers, and ensuring timely deliveries. I also monitor key performance indicators to track efficiency.”

2. What goals would you set on a quarterly and annual basis? How would you monitor their progress?

This question seeks to gauge the candidate’s ability to set and monitor strategic goals.

Sample answer:

“I would set goals related to reducing transportation costs and improving delivery times. I would monitor these through weekly reports and quarterly reviews.”

3. What’s your experience with automated warehouse systems?

This question assesses the candidate’s technological proficiency and adaptability.

Sample answer:

“I have experience with several automated warehouse systems like WMS and SAP. They have been instrumental in improving our inventory management.”

4. How do you keep track of stock levels?

This question aims to understand how the candidate manages inventory.

Sample answer:

“I use a combination of software tools and physical audits to keep track of stock levels. Regular checks help in maintaining accuracy.”

5. Are you familiar with ISO requirements and health regulations?

This question evaluates the candidate’s knowledge of compliance standards.

Sample answer:

“Yes, I am well-versed in ISO 9001 standards and OSHA health regulations. Compliance is a top priority in my role.”

6. How do you measure transport costs?

This question aims to understand the candidate’s cost-management skills.

Sample answer:

“I measure transport costs by analyzing fuel consumption, driver wages, and maintenance costs. This helps in budgeting and cost reduction.”

7. What project management software have you used?

This question assesses the candidate’s familiarity with tools that aid in project management.

Sample answer:

“I have used Asana and Microsoft Project for managing logistics projects. They help in task allocation and timeline tracking.”

8. How do you perform a blind count?

This question aims to understand the candidate’s methods for ensuring inventory accuracy.

Sample answer:

“A blind count involves having a team count the inventory without prior information. This ensures unbiased and accurate results.”

9. Describe how you coordinate order shipping.

This question aims to gauge the candidate’s organizational skills.

Sample answer:

“I coordinate order shipping by liaising between the warehouse team and the transportation team, ensuring that all goods are packed and shipped on time.”

10. How do you schedule shifts for your team members?

This question assesses the candidate’s team management skills.

Sample answer:

“I schedule shifts based on workload forecasts and team availability. I also consider individual preferences to ensure a balanced work-life equation for my team.”

What does a good Logistics Manager candidate look like?

A good Logistics Manager candidate is well-versed in supply chain management, has excellent organizational skills, and is proficient in using automated systems for better efficiency.

Red flags

Be cautious of candidates who lack communication skills, have no experience with automated systems, or are unfamiliar with compliance standards.

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HR Specialist interview questions and answers https://resources.workable.com/hr-specialist-interview-questions Fri, 08 Sep 2017 09:17:18 +0000 https://resources.workable.com/?p=23310 These sample HR Specialist interview questions can help you assess and screen candidates when hiring for senior-level positions in your Human Resources department. 10 good HR specialist interview questions What would you include in a parental leave company policy? What information would you use to create a quarterly forecast of our hiring needs? What benefits […]

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These sample HR Specialist interview questions can help you assess and screen candidates when hiring for senior-level positions in your Human Resources department.

HR Specialist interview questions

10 good HR specialist interview questions

  1. What would you include in a parental leave company policy?
  2. What information would you use to create a quarterly forecast of our hiring needs?
  3. What benefits would you suggest offering to help improve our employees’ work/life balance?
  4. What online campaigns would you implement to boost our employer brand?
  5. What Human Resources software have you used?
  6. Describe a successful onboarding process for new hires.
  7. What are the best methods to evaluate salespeople’s performance?
  8. How do you calculate different turnover rates?
  9. How do you make sure employees understand and abide by company policies?
  10. Have you ever faced regulatory issues at work? If so, how did you handle them?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What would you include in a parental leave company policy?

This question assesses the candidate’s understanding of employee benefits and legal compliance related to parental leave.

Sample answer:

“I would include the duration of the leave, eligibility criteria, the process for applying for leave, and how the leave would impact various employee benefits.”

2. What information would you use to create a quarterly forecast of our hiring needs?

This question evaluates the candidate’s ability to use data and analytics for workforce planning.

Sample answer:

“I would analyze current staffing levels, turnover rates, and upcoming projects to forecast hiring needs.”

3. What benefits would you suggest offering to help improve our employees’ work/life balance?

This question gauges the candidate’s understanding of employee engagement and retention strategies.

Sample answer:

“I would suggest flexible working hours, remote work options, and wellness programs.”

4. What online campaigns would you implement to boost our employer brand?

This question tests the candidate’s knowledge of digital marketing strategies relevant to HR.

Sample answer:

“I would implement a social media campaign showcasing employee testimonials and a behind-the-scenes look at the company culture.”

5. What Human Resources software have you used?

This question assesses the candidate’s familiarity with HR tools and software.

Sample answer:

“I have experience with Workday for payroll processing and BambooHR for performance evaluation.”

6. Describe a successful onboarding process for new hires.

This question evaluates the candidate’s ability to integrate new employees into the company effectively.

Sample answer:

“A successful onboarding process involves a mix of formal orientation, job-specific training, and social integration activities.”

7. What are the best methods to evaluate salespeople’s performance?

This question tests the candidate’s understanding of performance evaluation methods specific to sales roles.

Sample answer:

“The best methods include tracking key performance indicators like sales revenue, customer acquisition, and customer retention rates.”

8. How do you calculate different turnover rates?

This question assesses the candidate’s analytical skills and understanding of HR metrics.

Sample answer:

“I calculate turnover rates by dividing the number of departures by the average number of employees, multiplied by 100.”

9. How do you make sure employees understand and abide by company policies?

This question evaluates the candidate’s communication and policy enforcement skills.

Sample answer:

“I ensure understanding through regular training sessions and make sure to follow up with assessments or quizzes.”

10. Have you ever faced regulatory issues at work? If so, how did you handle them?

This question tests the candidate’s problem-solving skills and understanding of labor laws.

Sample answer:

“I faced an issue regarding overtime pay. I consulted the Fair Labor Standards Act and worked with legal counsel to resolve the issue.”

What does a good HR specialist candidate look like?

A good HR Specialist candidate is not only well-versed in HR functions but also possesses strong communication skills, analytical abilities, and a deep understanding of labor laws and company policies.

Red flags

Be cautious of candidates who lack certifications, have poor communication skills, or show a lack of interest in continuous learning.

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Paralegal interview questions and answers https://resources.workable.com/paralegal-interview-questions/ Fri, 11 Dec 2015 20:54:12 +0000 https://resources.workable.com/?p=3034 This Paralegal interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good paralegal interview questions What interests you about being a paralegal? Why did you choose to specialize in this area of law? What education and training has prepared you for this role? […]

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This Paralegal interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

litigation-paralegal

10 good paralegal interview questions

  1. What interests you about being a paralegal?
  2. Why did you choose to specialize in this area of law?
  3. What education and training has prepared you for this role?
  4. How have you kept up with your continuing education requirements?
  5. What’s your familiarity with paralegal software? Which ones have you used?
  6. What kinds of legal documents have you drafted?
  7. What problems or language would you look for in [standard legal document]?
  8. In as much detail as possible, describe a time you parsed large volumes of data to prepare a report in the face of tight deadlines.
  9. Recall a complex legal decision you had to make. Describe the process you used to make your decision.
  10. If you report to multiple attorneys, how do you decide which assignment to do first?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What interests you about being a paralegal?

This question helps to understand the candidate’s motivation for choosing this career path.

Sample Answer:

“I’ve always been fascinated by the legal system and enjoy research and writing. Being a paralegal allows me to be involved in meaningful cases while utilizing my skills.”

2. Why did you choose to specialize in this area of law?

This question assesses the candidate’s expertise and interest in a specific legal field.

Sample Answer:

“I chose to specialize in family law because I believe in advocating for children’s rights and providing support during difficult times.”

3. What education and training has prepared you for this role?

This question evaluates the candidate’s educational background and training relevant to the role.

Sample Answer:

“I have a certificate in paralegal studies and have also taken courses in legal research and writing.”

4. How have you kept up with your continuing education requirements?

This question checks the candidate’s commitment to professional development.

Sample Answer:

“I regularly attend webinars and workshops to stay updated on legal trends and changes in law.”

5. What’s your familiarity with paralegal software? Which ones have you used?

This question gauges the candidate’s technical skills.

Sample Answer:

“I’m proficient in using CaseMap and LexisNexis for legal research and case management.”

6. What kinds of legal documents have you drafted?

This question assesses the candidate’s experience in drafting various legal documents.

Sample Answer:

“I’ve drafted pleadings, motions, and affidavits, among other legal documents.”

7. What problems or language would you look for in [standard legal document]?

This question tests the candidate’s attention to detail and understanding of legal language.

Sample Answer:

“I would look for ambiguous terms, inconsistencies, and any clauses that could be unfavorable to our client.”

8. In as much detail as possible, describe a time you parsed large volumes of data to prepare a report in the face of tight deadlines.

This question evaluates the candidate’s ability to manage time and handle stress.

Sample Answer:

“I once had to sift through hundreds of pages of discovery to prepare a report within a 48-hour deadline. I prioritized key issues and successfully completed the task.”

9. Recall a complex legal decision you had to make. Describe the process you used to make your decision.

This question assesses the candidate’s decision-making skills.

Sample Answer:

“I had to decide whether to file a motion to dismiss or answer a complaint. After researching case law and consulting with the attorney, I chose to file a motion.”

10. If you report to multiple attorneys, how do you decide which assignment to do first?

This question tests the candidate’s prioritization skills.

Sample Answer:

“I prioritize tasks based on deadlines and the complexity of the work involved.”

What does a good paralegal candidate look like?

A good paralegal candidate is highly organized, detail-oriented, and possesses strong research and writing skills. They should also be adaptable and able to handle confidential information responsibly.

Red flags

Be cautious of candidates who lack attention to detail, have poor communication skills, or show a lack of enthusiasm for the role.

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Mail Clerk interview questions and answers https://resources.workable.com/mail-clerk-interview-questions/ Fri, 14 Jul 2017 08:15:25 +0000 https://resources.workable.com/?p=19580 Use these sample Mail Clerk interview questions to evaluate candidates’ administrative skills and make objective hiring decisions. 10 good Mail Clerk interview questions What information would you keep in a spreadsheet about incoming mail? (e.g. date, sender, description) In which cases do you think express delivery is appropriate? What would you do if a customer/partner […]

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Use these sample Mail Clerk interview questions to evaluate candidates’ administrative skills and make objective hiring decisions.Mail Clerk interview questions

10 good Mail Clerk interview questions

  1. What information would you keep in a spreadsheet about incoming mail? (e.g. date, sender, description)
  2. In which cases do you think express delivery is appropriate?
  3. What would you do if a customer/partner claimed they had sent a package two weeks ago, but you hadn’t received it yet?
  4. What would you do if you realized you sent a package to the wrong address?
  5. What resources do you use to check how much a delivery costs?
  6. Describe a regular day at work as a Mail Clerk. What are your main responsibilities?
  7. What’s the process you follow to send a package to a client? Mention if and how you weigh the package and how you verify the recipient’s address.
  8. Describe how you organize incoming mail. How and when do you distribute mail to appropriate departments or employees?
  9. What office equipment have you used before?
  10. Describe a time when your attention to detail saved you from making a mistake in the mailroom.

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What information would you keep in a spreadsheet about incoming mail? (e.g. date, sender, description)

This question gauges the candidate’s organizational skills and attention to detail.

Sample Answer:

“I would keep track of the date received, sender’s name, description of the item, and its current status—whether it’s been distributed or is pending.”

2. In which cases do you think express delivery is appropriate?

This question assesses the candidate’s understanding of delivery options and their appropriateness.

Sample Answer:

“Express delivery is appropriate for time-sensitive documents or packages that need to reach the recipient urgently.”

3. What would you do if a customer/partner claimed they had sent a package two weeks ago, but you hadn’t received it yet?

This question evaluates the candidate’s problem-solving and customer service skills.

Sample Answer:

“I would first check our records and then contact the delivery service for tracking information. I would keep the customer/partner updated throughout the process.”

4. What would you do if you realized you sent a package to the wrong address?

This question tests the candidate’s ability to handle mistakes and take corrective action.

Sample Answer:

“I would immediately contact the delivery service to reroute the package and inform the intended recipient about the delay.”

5. What resources do you use to check how much a delivery costs?

This question assesses the candidate’s familiarity with cost-estimation tools or methods.

Sample Answer:

“I usually use the delivery service’s online calculator or consult their rate chart to determine the cost.”

6. Describe a regular day at work as a Mail Clerk. What are your main responsibilities?

This question evaluates the candidate’s understanding of the role and its responsibilities.

Sample Answer:

“My day involves sorting incoming mail, distributing it to the respective departments, and preparing outgoing mail. I also manage records and ensure timely deliveries.”

7. What’s the process you follow to send a package to a client? Mention if and how you weigh the package and how you verify the recipient’s address.

This question tests the candidate’s attention to detail and procedural knowledge.

Sample Answer:

“I weigh the package using a digital scale, verify the recipient’s address through our database, and then choose the appropriate delivery option.”

8. Describe how you organize incoming mail. How and when do you distribute mail to appropriate departments or employees?

This question assesses the candidate’s organizational skills and efficiency.

Sample Answer:

“I sort the mail by department and priority. I usually distribute mail twice a day—once in the morning and once in the afternoon.”

9. What office equipment have you used before?

This question evaluates the candidate’s familiarity with office equipment commonly used in mailrooms.

Sample Answer:

“I have experience using digital scales, postage meters, and photocopiers.”

10. Describe a time when your attention to detail saved you from making a mistake in the mailroom.

This question gauges the candidate’s attention to detail and ability to prevent errors.

Sample Answer:

“I once noticed a discrepancy in the recipient’s address just before sending out a package. Double-checking saved us from a potential issue.”

What does a good Mail Clerk candidate look like?

A good Mail Clerk candidate should be highly organized, attentive to detail, and possess excellent communication skills. They should also be adept at using office equipment and managing records.

Red flags

Be wary of candidates who lack organizational skills, show inattention to detail, or have poor communication skills.

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Contract Administrator interview questions and answers https://resources.workable.com/contract-administrator-interview-questions Fri, 12 May 2017 08:38:21 +0000 https://resources.workable.com/?p=13549 Ask these sample Contract Administrator interview questions during your hiring process to evaluate and select qualified candidates for your open roles. 10 good contract administrator interview questions You spot a mistake in a contract that we’ve used for a long time, but bringing it up means our company will have to pay a fine. What […]

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Ask these sample Contract Administrator interview questions during your hiring process to evaluate and select qualified candidates for your open roles.
Contract Administrator interview questions

10 good contract administrator interview questions

  1. You spot a mistake in a contract that we’ve used for a long time, but bringing it up means our company will have to pay a fine. What would you do?
  2. How would you search for a 10-year-old contract in a digital database if you didn’t know the file name?
  3. How would you ensure both digital and physical contracts remain confidential?
  4. How would you handle a situation where an employee or business partner doesn’t honor a contract agreement with us?
  5. What’s the best way to organize physical records of contracts?
  6. How do you file updates to contracts?
  7. How do you keep track of deadlines (e.g., when each contract needs to be signed and submitted)?
  8. How do you prioritize your workload when you have many contracts to review?
  9. What resources do you use when writing terms of use for sales contracts?
  10. Describe a time when you had to monitor future expenditures of a contract. How did you do it?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. You spot a mistake in a contract that we’ve used for a long time, but bringing it up means our company will have to pay a fine. What would you do?

This question assesses the candidate’s ethical stance and decision-making skills when faced with a dilemma.

Sample Answer:

“I would immediately inform my supervisor and legal department about the mistake. It’s crucial to be transparent, even if it results in a fine, to maintain integrity.”

2. How would you search for a 10-year-old contract in a digital database if you didn’t know the file name?

This question tests the candidate’s problem-solving skills and familiarity with digital databases.

Sample Answer:

“I would use keywords, dates, and parties involved as search parameters to locate the contract in the digital database.”

3. How would you ensure both digital and physical contracts remain confidential?

This question evaluates the candidate’s understanding of confidentiality and data protection.

Sample Answer:

“For digital contracts, I would use secure, password-protected folders. Physical contracts would be kept in a locked cabinet with restricted access.”

4. How would you handle a situation where an employee or business partner doesn’t honor a contract agreement with us?

This question assesses the candidate’s conflict resolution and negotiation skills.

Sample Answer:

“I would first try to understand the reason for the breach and then consult with the legal department to determine the best course of action.”

5. What’s the best way to organize physical records of contracts?

This question tests the candidate’s organizational skills.

Sample Answer:

“I prefer using a filing system that categorizes contracts by type, date, and parties involved, all stored in a secure location.”

6. How do you file updates to contracts?

This question evaluates the candidate’s attention to detail and organizational skills.

Sample Answer:

“I maintain a version history for each contract and ensure that the most recent version is easily accessible.”

7. How do you keep track of deadlines (e.g., when each contract needs to be signed and submitted)?

This question assesses the candidate’s time management skills.

Sample Answer:

“I use a contract management system that alerts me about upcoming deadlines to ensure timely submissions.”

8. How do you prioritize your workload when you have many contracts to review?

This question tests the candidate’s ability to manage multiple tasks efficiently.

Sample Answer:

“I prioritize contracts based on their urgency, complexity, and importance to the business.”

9. What resources do you use when writing terms of use for sales contracts?

This question evaluates the candidate’s resourcefulness and knowledge of contract terms.

Sample Answer:

“I consult legal guidelines, industry best practices, and previous contracts to draft terms of use.”

10. Describe a time when you had to monitor future expenditures of a contract. How did you do it?

This question assesses the candidate’s financial management skills.

Sample Answer:

“I used budget tracking software to monitor expenditures and ensured that they were within the contract’s financial limits.”

What does a good contract administrator candidate look like?

A good Contract Administrator candidate should have strong organizational skills, attention to detail, and a solid understanding of legal requirements. They should also be ethical and have excellent communication skills.

Red flags

Be cautious of candidates who lack attention to detail, have poor organizational skills, or do not have a good understanding of legal requirements.

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Advertising Account Executive interview questions and answers https://resources.workable.com/advertising-account-executive-interview-questions Fri, 06 Nov 2015 19:11:42 +0000 https://resources.workable.com/?p=2616 This Advertising Account Executive interview profile provides a balanced sample of suitable interview questions. These interview questions for should be modified to fit your company’s advertising goals and requirements.  Additionally, you can use this advertising account executive job description on your careers page and job boards to find the most qualified candidates. 10 good advertising account […]

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This Advertising Account Executive interview profile provides a balanced sample of suitable interview questions. These interview questions for should be modified to fit your company’s advertising goals and requirements.

advertising account executive interview questions

 Additionally, you can use this advertising account executive job description on your careers page and job boards to find the most qualified candidates.

10 good advertising account executive interview questions

  1. What brands inspire you? Why do you think their campaigns are effective?
  2. How do current trends in the advertising industry inform your work?
  3. Which of our clients would you like to work with? Why?
  4. What sets us apart from our competitors?
  5. Describe the clients you’re working with now. Are they B2B? B2C?
  6. Describe a time you had to sell something.
  7. What would you consider your most creative work in this field?
  8. How do you prioritize your workload with multiple clients?
  9. Describe a time your client disagreed with the marketing strategy. How did you handle it?
  10. What systems have you used to stay on budget with your projects?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What brands inspire you? Why do you think their campaigns are effective?

This question helps to understand the candidate’s awareness of the advertising landscape and what they consider effective branding.

Sample Answer:

“I’m really inspired by Nike’s ‘Just Do It’ campaign. It’s effective because it resonates emotionally with consumers and is adaptable across various media.”

2. How do current trends in the advertising industry inform your work?

This question gauges the candidate’s ability to stay updated with industry trends and how they apply this knowledge.

Sample Answer:

“I always keep an eye on emerging technologies and consumer behavior. For example, the rise of video content has led me to focus more on video advertising.”

3. Which of our clients would you like to work with? Why?

This question assesses the candidate’s familiarity with your client portfolio and their preferences.

Sample Answer:

“I would love to work with [Client X] because their product is innovative, and I see a lot of potential for creative advertising.”

4. What sets us apart from our competitors?

This question evaluates the candidate’s understanding of your agency’s unique selling points.

Sample Answer:

“Your agency stands out for its focus on data-driven strategies and creative storytelling, which is a rare combination.”

5. Describe the clients you’re working with now. Are they B2B? B2C?

This question provides insight into the candidate’s current client base and their experience in different sectors.

Sample Answer:

“Currently, I’m working with both B2B and B2C clients, ranging from tech startups to consumer goods companies.”

6. Describe a time you had to sell something.

This question tests the candidate’s sales skills and their ability to persuade.

Sample Answer:

“I had to sell an unconventional advertising strategy to a conservative client. I used data and case studies to persuade them, and the campaign was a success.”

7. What would you consider your most creative work in this field?

This question aims to understand the candidate’s creative capabilities.

Sample Answer:

“My most creative work was a multi-channel campaign for a fashion brand, which included social media, print, and experiential marketing.”

8. How do you prioritize your workload with multiple clients?

This question assesses the candidate’s organizational skills.

Sample Answer:

“I use project management tools and set clear deadlines to ensure that all client projects are handled efficiently.”

9. Describe a time your client disagreed with the marketing strategy. How did you handle it?

This question tests the candidate’s conflict resolution skills.

Sample Answer:

“When a client disagreed with the strategy, I arranged a meeting to discuss their concerns and adjusted the plan to better align with their objectives.”

10. What systems have you used to stay on budget with your projects?

This question evaluates the candidate’s budget management skills.

Sample Answer:

“I use budget tracking software and regularly update the client to ensure we stay on budget.”

What Does a Good Advertising Account Executive Candidate Look Like?

A good Advertising Account Executive candidate should have excellent communication skills, a creative mindset, and the ability to manage multiple projects efficiently. They should also be adaptable and have a strong understanding of industry trends.

Red flags

Be cautious of candidates who lack industry knowledge, have poor communication skills, or do not show a willingness to adapt and learn.

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VP Talent Management interview questions and answers https://resources.workable.com/vp-talent-management-interview-questions Mon, 22 Aug 2016 08:31:42 +0000 https://resources.workable.com/?p=6366 This is a sample of VP Talent Management interview questions to help you identify qualified candidates for your Vice President of Talent Management position. Make sure that you are interviewing the best VP of Talent Management candidates. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good VP talent management interview questions […]

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This is a sample of VP Talent Management interview questions to help you identify qualified candidates for your Vice President of Talent Management position.

VP Talent Management interview questions

Make sure that you are interviewing the best VP of Talent Management candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good VP talent management interview questions

  1. Describe a successful hiring process. Which are your main points of focus?
  2. What does a successful onboarding process mean to you?
  3. What techniques for attracting new talent have you found the most effective in your previous experience?
  4. What suggestions would you make to improve our sourcing methods?
  5. What employment laws do you know? How do you stay up-to-date?
  6. Do you think networking is important for your job?
  7. Are you familiar with social media recruiting?
  8. How do you ensure your team is diverse?
  9. Which Candidate Management Systems have you used?
  10. How do you measure recruitment effectiveness?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Describe a successful hiring process. Which are your main points of focus?

This question aims to understand the candidate’s approach to hiring and what they prioritize during the process.

Sample Answer:

“A successful hiring process starts with a clear understanding of the role’s requirements. My main focus points are sourcing quality candidates, conducting structured interviews, and ensuring a smooth onboarding process.”

2. What does a successful onboarding process mean to you?

This question explores the candidate’s views on employee onboarding and what they consider to be its critical elements.

Sample Answer:

“A successful onboarding process is one that helps new hires become productive and engaged quickly. It should include orientation, training, and mentorship.”

3. What techniques for attracting new talent have you found the most effective in your previous experience?

This question assesses the candidate’s experience and effectiveness in attracting talent.

Sample Answer:

“I’ve found that a combination of employer branding, targeted job postings, and employee referrals are the most effective techniques for attracting new talent.”

4. What suggestions would you make to improve our sourcing methods?

This question gauges the candidate’s ability to evaluate and improve existing processes.

Sample Answer:

“Based on what I know so far, I would suggest leveraging social media more effectively and considering programmatic job advertising to improve sourcing.”

5. What employment laws do you know? How do you stay up-to-date?

This question tests the candidate’s knowledge of employment laws and their commitment to continuous learning.

Sample Answer:

“I’m familiar with the Fair Labor Standards Act, ADA, and EEOC guidelines. I stay up-to-date through regular training and industry newsletters.”

6. Do you think networking is important for your job?

This question evaluates the candidate’s views on the importance of networking in their role.

Sample Answer:

“Absolutely, networking is crucial for sourcing top talent and staying updated on industry trends.”

7. Are you familiar with social media recruiting?

This question assesses the candidate’s familiarity with modern recruiting methods.

Sample Answer:

“Yes, I have used platforms like LinkedIn and Twitter for sourcing candidates and promoting job openings.”

8. How do you ensure your team is diverse?

This question probes the candidate’s commitment to diversity and inclusion.

Sample Answer:

“I focus on unbiased recruiting methods and ensure that diversity goals are part of our key performance indicators.”

9. Which Candidate Management Systems have you used?

This question tests the candidate’s experience with technology tools used in talent management.

Sample Answer:

“I have experience with Workday, Taleo, and Greenhouse.”

10. How do you measure recruitment effectiveness?

This question aims to understand how the candidate evaluates the success of recruitment efforts.

Sample Answer:

“I use metrics like time-to-hire, cost-per-hire, and employee retention rates to measure recruitment effectiveness.”

What does a good VP talent management candidate look like?

A good VP Talent Management candidate should have extensive recruiting experience, strong leadership skills, and the ability to strategize for long-term talent development. They should also be innovative and aligned with your company’s culture and values.

Red flags

Be cautious of candidates who lack experience in strategic talent management, are not familiar with employment laws, or do not prioritize diversity and inclusion.

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Medical Secretary interview questions and answers https://resources.workable.com/medical-secretary-interview-questions Wed, 22 Mar 2017 10:32:26 +0000 https://resources.workable.com/?p=8917 These sample Medical Secretary interview questions will help you evaluate candidates’ skills. Use them to hire the most qualified people for your open roles. 10 Good Medical Secretary Interview Questions A patient wants your office to perform a medical test but hasn’t scheduled an appointment. If there are no appointments on the calendar for the […]

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These sample Medical Secretary interview questions will help you evaluate candidates’ skills. Use them to hire the most qualified people for your open roles.

medical secretary interview questions

10 Good Medical Secretary Interview Questions

  1. A patient wants your office to perform a medical test but hasn’t scheduled an appointment. If there are no appointments on the calendar for the next hour, would you accept that patient? Why or why not?
  2. How would you respond if you didn’t know how to answer a patient’s question?
  3. A doctor who is in a hurry asks you to print a patient’s medical record, but the printer isn’t currently working. How would you handle this situation?
  4. What information would you ask for if a pharmacist calls to request a medication refill for a patient?
  5. What are your duties during a typical day?
  6. What’s the first thing you do when you arrive at the office?
  7. Do you use any productivity applications or tools (e.g., to manage your calendar)? If so, what are they?
  8. What’s your experience with Electronic Health Records (EHR)?
  9. Are you familiar with how to record a patient’s medical history? What do you ask patients before they see the doctor?
  10. What steps do you take to protect confidential information?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. A patient wants your office to perform a medical test but hasn’t scheduled an appointment. If there are no appointments on the calendar for the next hour, would you accept that patient? Why or why not?

This question assesses the candidate’s decision-making skills and their ability to manage time effectively in a medical setting.

Sample Answer:

“Yes, I would accept the patient for the medical test. Since there are no appointments scheduled for the next hour, it would be feasible to accommodate the patient without disrupting the office’s workflow.”

2. How would you respond if you didn’t know how to answer a patient’s question?

This question evaluates the candidate’s communication skills and their approach to problem-solving when faced with uncertainty.

Sample Answer:

“If I don’t know the answer to a patient’s question, I would politely inform them that I need to consult with the medical staff for accurate information and get back to them as soon as possible.”

3. A doctor who is in a hurry asks you to print a patient’s medical record, but the printer isn’t currently working. How would you handle this situation?

This question tests the candidate’s ability to handle stressful situations and come up with quick solutions.

Sample Answer:

“I would immediately inform the doctor about the printer issue and offer to email the medical record as an alternative solution.”

4. What information would you ask for if a pharmacist calls to request a medication refill for a patient?

This question gauges the candidate’s understanding of medical protocols and attention to detail.

Sample Answer:

“I would ask for the patient’s name, date of birth, and the medication details to confirm the request before proceeding.”

5. What are your duties during a typical day?

This question helps to understand the candidate’s familiarity with the daily responsibilities of a medical secretary.

Sample Answer:

“My typical day involves scheduling appointments, managing patient records, answering phone calls, and coordinating with medical staff.”

6. What’s the first thing you do when you arrive at the office?

This question assesses the candidate’s organizational skills and how they prioritize tasks.

Sample Answer:

“The first thing I do is check the appointment calendar and prepare the necessary files for the day’s patients.”

7. Do you use any productivity applications or tools (e.g., to manage your calendar)? If so, what are they?

This question evaluates the candidate’s tech-savviness and their ability to use tools to improve efficiency.

Sample Answer:

“Yes, I use Google Calendar for appointment scheduling and Trello for task management.”

8. What’s your experience with Electronic Health Records (EHR)?

This question gauges the candidate’s familiarity with digital record-keeping systems in a medical setting.

Sample Answer:

“I have two years of experience using EHR systems for managing patient records, appointment scheduling, and billing.”

9. Are you familiar with how to record a patient’s medical history? What do you ask patients before they see the doctor?

This question assesses the candidate’s understanding of medical protocols and their ability to collect accurate information.

Sample Answer:

“Yes, I am familiar with recording medical history. I usually ask patients about their medical history, current medications, and any allergies they may have.”

10. What steps do you take to protect confidential information?

This question tests the candidate’s understanding of privacy laws and their commitment to safeguarding sensitive information.

Sample Answer:

“I follow all HIPAA guidelines and ensure that all patient records are securely stored and accessible only to authorized personnel.”

What does a good medical secretary candidate look like?

A good medical secretary candidate is highly organized, tech-savvy, and possesses strong communication skills. They should have a good understanding of medical terminology and be able to handle sensitive information discreetly. Experience in a medical setting is a plus.

Red flags

Be cautious of candidates who lack attention to detail, have poor communication skills, or are unfamiliar with basic medical terminology and procedures.

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Collection Specialist interview questions and answers https://resources.workable.com/collection-specialist-interview-questions Fri, 12 May 2017 13:39:15 +0000 https://resources.workable.com/?p=13627 During your hiring process, use these sample Collection Specialist interview questions to assess candidates’ skills. 10 good collection specialist interview questions A debtor has missed six months of payments. When you call the individual, they bring up financial difficulties and get emotional. How do you handle this? What payback plan would you recommend for a […]

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During your hiring process, use these sample Collection Specialist interview questions to assess candidates’ skills.
Collection Specialist interview questions

10 good collection specialist interview questions

  1. A debtor has missed six months of payments. When you call the individual, they bring up financial difficulties and get emotional. How do you handle this?
  2. What payback plan would you recommend for a long-term client whose payments are due to be collected in X months?
  3. If you called a client to update them on their payment status and they were aggressive or rude to you, how would you handle it?
  4. Can you think of a few common excuses that debtors make? How would you respond to each of them?
  5. What collection methods do you know? Which technique do you think would be more effective for our company/clients?
  6. How do you keep historical data for each account?
  7. How often do you follow up with delinquent account holders and what’s your approach when you get in touch?
  8. Mention three things a Collection Specialist should avoid saying when speaking to a debtor.
  9. How do you keep track of all payments?
  10. What software do you use to increase your productivity?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. A debtor has missed six months of payments. When you call the individual, they bring up financial difficulties and get emotional. How do you handle this?

This question assesses the candidate’s communication skills and emotional intelligence when dealing with sensitive situations.

Sample answer:

“I would approach the situation with empathy and professionalism. I’d listen to the debtor’s concerns and then discuss a reasonable payment plan that could help them get back on track.”

2. What payback plan would you recommend for a long-term client whose payments are due to be collected in X months?

This question evaluates the candidate’s problem-solving skills and understanding of payment plans.

Sample answer:

“For a long-term client, I would recommend a staggered payment plan that aligns with their financial capabilities, ensuring it’s mutually beneficial.”

3. If you called a client to update them on their payment status and they were aggressive or rude to you, how would you handle it?

This question gauges the candidate’s conflict resolution skills.

Sample answer:

“I would remain calm and professional, reiterating the importance of settling the account while offering solutions to do so.”

4. Can you think of a few common excuses that debtors make? How would you respond to each of them?

This question tests the candidate’s experience and ability to handle common objections.

Sample answer:

“Common excuses include ‘I forgot,’ ‘I’m waiting for a paycheck,’ and ‘I never received the bill.’ For each, I’d offer a tailored response that addresses the issue while steering towards payment.”

5. What collection methods do you know? Which technique do you think would be more effective for our company/clients?

This question assesses the candidate’s knowledge of collection methods and their adaptability to different business models.

Sample answer:

“Methods include direct contact, debt settlement, and legal action. Depending on your company’s client base and values, direct contact is often the most effective and least confrontational.”

6. How do you keep historical data for each account?

This question evaluates the candidate’s organizational skills and familiarity with data management.

Sample answer:

“I use specialized collection software to keep track of all interactions, payments, and plans for each account.”

7. How often do you follow up with delinquent account holders and what’s your approach when you get in touch?

This question assesses the candidate’s persistence and communication skills.

Sample answer:

“I follow up every two weeks. My approach is to be firm but fair, reminding them of their obligations and discussing any barriers to payment.”

8. Mention three things a Collection Specialist should avoid saying when speaking to a debtor.

This question tests the candidate’s knowledge of best practices in debt collection.

Sample answer:

“A Collection Specialist should avoid making threats, discussing the debt with unauthorized individuals, and providing incorrect information.”

9. How do you keep track of all payments?

This question evaluates the candidate’s organizational skills.

Sample answer:

“I use a combination of collection software and spreadsheets to meticulously track all payments and update account statuses.”

10. What software do you use to increase your productivity?

This question assesses the candidate’s technical skills.

Sample answer:

“I use software like CollectMax and Microsoft Excel to manage accounts and increase efficiency.”

What does a good collection specialist candidate look like?

A good Collection Specialist candidate will have strong communication skills, emotional intelligence, and a firm understanding of financial laws and regulations. They should be organized, persistent, and able to handle conflict diplomatically.

Red flags

Be cautious of candidates who lack empathy, have poor communication skills, or show a lack of understanding of relevant laws and regulations.

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Social Media Specialist interview questions and answers https://resources.workable.com/social-media-specialist-social-media-manager-interview-questions Fri, 06 Nov 2015 20:40:07 +0000 https://resources.workable.com/?p=2618 This Social Media Specialist interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good social media specialist interview questions Discuss the relationship between social media and content marketing. Social media functionality is constantly evolving. How do you stay updated? What’s the relationship between […]

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This Social Media Specialist interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

social-media-specialist

10 good social media specialist interview questions

  1. Discuss the relationship between social media and content marketing.
  2. Social media functionality is constantly evolving. How do you stay updated?
  3. What’s the relationship between social media and brand-building?
  4. What social channels do you prefer and what are the advantages and disadvantages of each?
  5. What strategies would you recommend for building a social following?
  6. How would you describe the brand voice of your current company?
  7. What tools do you prefer for scheduling, content curation, project management, social listening, etc?
  8. How have you used social media for customer support?
  9. What’s the relationship between social media and sales?
  10. How would you handle negative comments about your brand on social media?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Discuss the relationship between social media and content marketing.

This question aims to assess the candidate’s understanding of how social media and content marketing are interconnected.

Sample answer:

“Social media is a channel for distributing content and engaging with the audience. Content marketing, on the other hand, is the strategy behind creating valuable content. They work hand-in-hand to drive brand awareness and customer engagement.”

2. Social media functionality is constantly evolving. How do you stay updated?

This question evaluates the candidate’s commitment to staying current in a rapidly changing field.

Sample answer:

“I follow industry blogs, attend webinars, and engage with other professionals on platforms like LinkedIn to stay updated on the latest trends and features.”

3. What’s the relationship between social media and brand-building?

This question probes the candidate’s understanding of how social media contributes to building a brand.

Sample answer:

“Social media is a powerful tool for brand-building. It allows for direct interaction with customers, provides a platform for content distribution, and helps in shaping the brand’s voice and personality.”

4. What social channels do you prefer and what are the advantages and disadvantages of each?

This question assesses the candidate’s expertise in different social media platforms.

Sample answer:

“I prefer Instagram for visual storytelling but it’s not great for driving website traffic. Twitter is excellent for real-time engagement but can be time-consuming.”

5. What strategies would you recommend for building a social following?

This question gauges the candidate’s strategic thinking in growing a social media audience.

Sample answer:

“Consistent posting, engaging content, and timely interaction with followers are key. I’d also recommend leveraging hashtags and collaborating with influencers.”

6. How would you describe the brand voice of your current company?

This question tests the candidate’s ability to articulate and understand brand identity.

Sample answer:

“Our brand voice is professional yet approachable, aiming to provide value while building trust.”

7. What tools do you prefer for scheduling, content curation, project management, social listening, etc?

This question evaluates the candidate’s familiarity with tools that can improve efficiency.

Sample answer:

“I use Hootsuite for scheduling, BuzzSumo for content curation, Asana for project management, and Brandwatch for social listening.”

8. How have you used social media for customer support?

This question assesses the candidate’s experience in using social media as a customer service tool.

Sample answer:

“I’ve used Twitter and Facebook Messenger for real-time customer support, addressing queries and resolving issues promptly.”

9. What’s the relationship between social media and sales?

This question probes the candidate’s understanding of how social media can drive sales.

Sample answer:

“Social media can be a powerful sales tool through targeted ads, influencer partnerships, and direct links to product pages.”

10. How would you handle negative comments about your brand on social media?

This question evaluates the candidate’s crisis management skills.

Sample answer:

“I would address the comment professionally, offer a solution, and take the conversation offline if necessary to resolve the issue.”

What does a good social media specialist candidate look like?

A strong candidate will have a deep understanding of various social media platforms, be up-to-date with the latest trends, and possess excellent communication skills. They should also be adept at content creation and analytics.

Red flags

Be cautious of candidates who lack a coherent strategy, have poor communication skills, or seem unfamiliar with social media analytics tools.

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Purchasing manager interview questions and answers https://resources.workable.com/purchasing-manager-interview-questions Fri, 11 Mar 2016 14:37:59 +0000 https://resources.workable.com/?p=4198 This Purchasing manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good purchasing manager interview questions Imagine a batch of products that was just delivered doesn’t meet specifications. How do you handle it? If an order of raw materials is delayed, there may […]

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This Purchasing manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

purchasing manager interview questions

10 good purchasing manager interview questions

  1. Imagine a batch of products that was just delivered doesn’t meet specifications. How do you handle it?
  2. If an order of raw materials is delayed, there may be a stop in production. How do you ensure this doesn’t happen?
  3. Walk me through the purchasing process.
  4. What criteria do you use to evaluate a supplier?
  5. What is a QPL (Qualified Products List)?
  6. How do you go about finding new suppliers?
  7. What is your supervisory experience?
  8. Have you used a vendor management software?
  9. What is a purchase requisition and how would you process it?
  10. What is your experience with contract management?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Imagine a batch of products that was just delivered doesn’t meet specifications. How do you handle it?

This question assesses the candidate’s problem-solving skills in a real-world scenario.

Sample answer:

“First, I would immediately quarantine the batch to prevent it from entering production. Then, I’d contact the supplier to arrange for a return or replacement, while also reviewing our quality control processes.”

2. If an order of raw materials is delayed, there may be a stop in production. How do you ensure this doesn’t happen?

This question gauges the candidate’s ability to manage supply chain risks.

Sample answer:

“I would have contingency plans in place, such as alternative suppliers or buffer stock, to ensure that production is not halted.”

3. Walk me through the purchasing process.

This question evaluates the candidate’s understanding of the purchasing cycle.

Sample answer:

“The process starts with identifying needs and specifying the product. Then we send out RFQs, evaluate bids, and select suppliers. After receiving the goods, we conduct a quality check before processing payment.”

4. What criteria do you use to evaluate a supplier?

This question tests the candidate’s ability to make informed decisions when selecting suppliers.

Sample answer:

“I look at price, quality, reliability, and supplier history. I may also consider conducting a site visit for further evaluation.”

5. What is a QPL (Qualified Products List)?

This question assesses the candidate’s knowledge of procurement terminology and procedures.

Sample answer:

“A QPL is a list of pre-approved vendors and products that meet the company’s quality and performance criteria.”

6. How do you go about finding new suppliers?

This question gauges the candidate’s proactive approach to improving the supply chain.

Sample answer:

“I use a combination of methods, including industry research, networking, and attending trade shows.”

7. What is your supervisory experience?

This question assesses the candidate’s leadership skills.

Sample answer:

“I’ve managed a team of 10 buyers, overseeing their training, performance reviews, and day-to-day activities.”

8. Have you used a vendor management software?

This question evaluates the candidate’s familiarity with tools that can improve efficiency.

Sample answer:

“Yes, I’ve used software like SAP Ariba and Coupa to manage vendor relationships and streamline the procurement process.”

9. What is a purchase requisition and how would you process it?

This question tests the candidate’s understanding of internal procurement procedures.

Sample answer:

“A purchase requisition is an internal document requesting the purchase of specific items. I would review it for accuracy, approve it, and then proceed with the purchasing process.”

10. What is your experience with contract management?

This question assesses the candidate’s ability to manage contractual relationships with suppliers.

Sample answer:

“I have experience drafting, negotiating, and reviewing contracts to ensure they meet both legal requirements and company needs.”

What does a good purchasing manager candidate look like?

A strong candidate will have a deep understanding of supply chain management, excellent negotiation skills, and the ability to make data-driven decisions. They should also be adept at managing relationships with suppliers and internal stakeholders.

Red flags

Be cautious of candidates who lack problem-solving skills, have poor communication abilities, or seem unfamiliar with procurement software and procedures.

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Embedded Software Engineer interview questions and answers https://resources.workable.com/embedded-software-engineer-interview-questions Fri, 26 Aug 2016 09:40:02 +0000 https://resources.workable.com/?p=6407 This set of Embedded Software Engineer interview questions is designed to help you identify skilled candidates to manage your embedded software development lifecycle. 10 good embedded software engineer interview questions What’s RISC architecture? What are the differences between analytical and computational modeling? Why is it better to use multi-threading polling instead of a single threading […]

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This set of Embedded Software Engineer interview questions is designed to help you identify skilled candidates to manage your embedded software development lifecycle.

embedded software engineer job description

10 good embedded software engineer interview questions

  1. What’s RISC architecture?
  2. What are the differences between analytical and computational modeling?
  3. Why is it better to use multi-threading polling instead of a single threading model?
  4. Can you name the differences between object-oriented and component-based design?
  5. How can you reduce memory requirements in embedded systems?
  6. If a system goes blank, how do you debug it?
  7. Why would you choose Java in embedded systems?
  8. What software configuration management tools are you familiar working with?
  9. Can you name any code testing tools?
  10. What’s your experience with technical documentation?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What’s RISC architecture?

This question assesses the candidate’s understanding of Reduced Instruction Set Computing (RISC), a key concept in embedded systems.

Sample answer:

“RISC architecture is designed to have a small set of instructions that execute in a single clock cycle, making it efficient for embedded systems.”

2. What are the differences between analytical and computational modeling?

This question evaluates the candidate’s understanding of different modeling techniques used in system design.

Sample answer:

“Analytical modeling uses mathematical equations to represent system behavior, while computational modeling relies on computer simulations to analyze complex systems.”

3. Why is it better to use multi-threading polling instead of a single threading model?

This question gauges the candidate’s knowledge of system performance optimization.

Sample answer:

“Multi-threading allows for better resource utilization and responsiveness, especially in real-time systems, compared to a single-threaded model.”

4. Can you name the differences between object-oriented and component-based design?

This question assesses the candidate’s understanding of software design paradigms.

Sample answer:

“Object-oriented design focuses on classes and objects, while component-based design emphasizes modular components that can be easily replaced or updated.”

5. How can you reduce memory requirements in embedded systems?

This question tests the candidate’s ability to optimize resource usage in constrained environments.

Sample answer:

“I would use data compression techniques and choose data structures that minimize memory footprint.”

6. If a system goes blank, how do you debug it?

This question evaluates the candidate’s debugging skills in critical situations.

Sample answer:

“I would start by checking the hardware connections, then proceed to review the system logs and run diagnostic tests to identify the issue.”

7. Why would you choose Java in embedded systems?

This question assesses the candidate’s language preferences and their reasoning.

Sample answer:

“Java offers platform independence and strong libraries, making it a good choice for certain types of embedded systems.”

8. What software configuration management tools are you familiar working with?

This question gauges the candidate’s experience with tools that are essential for team collaboration and version control.

Sample answer:

“I have experience with Git and SVN for version control, and Jenkins for continuous integration.”

9. Can you name any code testing tools?

This question tests the candidate’s familiarity with tools that ensure code quality.

Sample answer:

“I’ve used JUnit for Java and Google Test for C++ to write and run unit tests.”

10. What’s your experience with technical documentation?

This question assesses the candidate’s ability to document their work for future reference and team collaboration.

Sample answer:

“I regularly document code and system architecture, and have experience creating user manuals and API documentation.”

What does a good embedded software engineer candidate look like?

A strong candidate for an Embedded Software Engineer position will have a deep understanding of hardware-software interactions, be proficient in multiple programming languages, and have a knack for problem-solving and optimization.

Red flag

Be cautious of candidates who lack a solid understanding of embedded systems, have poor debugging skills, or seem unfamiliar with software development best practices.

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Facilities Manager interview questions and answers https://resources.workable.com/facilities-manager-interview-questions Thu, 14 Apr 2016 09:14:17 +0000 https://resources.workable.com/?p=4411 These Facilities Manager interview questions will help you look for important qualifications and skills of candidates. 10 good facilities manager interview questions If I asked you to find ways to save energy, what would you think of? Imagine you have hired a contractor for a renovation and you perceive that they aren’t using adequate protection […]

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These Facilities Manager interview questions will help you look for important qualifications and skills of candidates.

facilities manager interview questions

10 good facilities manager interview questions

  1. If I asked you to find ways to save energy, what would you think of?
  2. Imagine you have hired a contractor for a renovation and you perceive that they aren’t using adequate protection equipment. What do you do?
  3. If I told you we’re going to hold an event for customers and vendors in a few days, what steps would you take to prepare the premises?
  4. How often did you inspect premises at your previous job?
  5. Name some areas where a facilities manager is responsible for legal compliance.
  6. What’s your experience with Business Continuity Planning?
  7. What records is a facilities manager obliged to keep?
  8. How do you think COSHH (Control of Substances Hazardous to Health) regulations affect our business?
  9. What criteria/process do you use to choose service providers for cleaning, landscaping, catering, etc.?
  10. What software have you used as a facilities manager?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

If I asked you to find ways to save energy, what would you think of?

This question assesses the candidate’s ability to think critically about resource management and sustainability.

Sample answer:

“I would conduct an energy audit to identify areas of inefficiency. Then, I’d look into LED lighting, smart thermostats, and possibly solar panels to reduce energy consumption.”

Imagine you have hired a contractor for a renovation and you perceive that they aren’t using adequate protection equipment. What do you do?

This question gauges the candidate’s commitment to safety and compliance.

Sample answer:

“I would immediately halt the work and insist that the contractor comply with safety regulations before resuming.”

If I told you we’re going to hold an event for customers and vendors in a few days, what steps would you take to prepare the premises?

This question tests the candidate’s organizational and planning skills.

Sample answer:

“I would ensure the venue is clean, safe, and accessible. I’d also coordinate with vendors for any required setups and make sure all utilities are functioning properly.”

How often did you inspect premises at your previous job?

This question assesses the candidate’s proactive approach to facilities management.

Sample answer:

“I conducted weekly inspections to ensure everything was in order and to preemptively address any issues.”

Name some areas where a facilities manager is responsible for legal compliance.

This question evaluates the candidate’s understanding of the legal aspects of facilities management.

Sample answer:

“Legal compliance areas include building codes, fire safety, ADA compliance, and occupational safety.”

What’s your experience with Business Continuity Planning?

This question gauges the candidate’s ability to plan for emergencies and disruptions.

Sample answer:

“I have developed and executed business continuity plans that include backup power solutions and emergency exit strategies.”

What records is a facilities manager obliged to keep?

This question tests the candidate’s knowledge of administrative responsibilities.

Sample answer:

“Facilities managers should keep records of inspections, maintenance activities, safety audits, and compliance certificates.”

How do you think COSHH regulations affect our business?

This question assesses the candidate’s understanding of health and safety regulations.

Sample answer:

“COSHH regulations ensure that hazardous substances are stored, used, and disposed of safely, which is crucial for employee well-being and legal compliance.”

What criteria/process do you use to choose service providers for cleaning, landscaping, catering, etc.?

This question evaluates the candidate’s decision-making skills in vendor selection.

Sample answer:

“I look for reliability, quality of work, compliance with safety standards, and cost-effectiveness when selecting service providers.”

What software have you used as a facilities manager?

This question gauges the candidate’s familiarity with tools commonly used in facilities management.

Sample answer:

“I have experience with FM software like IBM Tririga and iOffice, which help in asset management and space planning.”

What does a good facilities manager candidate look like?

A strong candidate for a Facilities Manager position will have a well-rounded skill set that includes technical knowledge, organizational skills, and a strong commitment to safety and compliance.

Red flags

Be cautious of candidates who lack attention to detail, have poor communication skills, or seem unfamiliar with compliance and safety regulations.

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Market Research Analyst interview questions and answers https://resources.workable.com/market-research-analyst-interview-questions Tue, 13 Oct 2015 19:57:13 +0000 https://resources.workable.com/?p=2381 This Market Research Analyst interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Feel free to modify these research and marketing analytics interview questions for your own purposes. Make sure that you are interviewing the best Market research analyst candidates. Sign up for Workable’s 15-day […]

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This Market Research Analyst interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Feel free to modify these research and marketing analytics interview questions for your own purposes.

market research analyst interview questions

Make sure that you are interviewing the best Market research analyst candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good market research analyst interview questions

  1. Describe your experience with statistics and how it relates to this position.
  2. Talk about the differences between qualitative and quantitative market research.
  3. Walk me through your process for forecasting the sales of a new product.
  4. Talk about a product that you think is marketed well.
  5. What product is not marketed well? What would you do to improve their strategy?
  6. What is the first thing you do when looking at a new data set?
  7. Have you ever persuaded management not to release a product due to your findings?
  8. What data collection methods worked well at your previous position?
  9. How would you approach building a market in a new city?
  10. How would you approach analyzing our customers and competitors?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Describe your experience with statistics and how it relates to this position.

This question gauges the candidate’s technical skills and their relevance to market research.

Sample answer:

“I have a strong background in statistics, including hypothesis testing and regression analysis, which are essential for interpreting market trends and consumer behavior.”

2. Talk about the differences between qualitative and quantitative market research.

This question assesses the candidate’s understanding of different research methodologies.

Sample answer:

“Qualitative research focuses on understanding consumer behavior through methods like interviews, while quantitative research uses numerical data to identify market trends.”

3. Walk me through your process for forecasting the sales of a new product.

This question tests the candidate’s analytical skills and understanding of market dynamics.

Sample answer:

“I would start by analyzing similar products in the market, then use statistical models to forecast sales based on various factors like pricing and distribution.”

4. Talk about a product that you think is marketed well.

This question evaluates the candidate’s ability to analyze successful marketing strategies.

Sample answer:

“Apple’s iPhone is marketed exceptionally well. Their research into consumer needs and effective storytelling sets them apart.”

5. What product is not marketed well? What would you do to improve their strategy?

This question assesses the candidate’s critical thinking and problem-solving skills.

Sample answer:

“Brand X’s product lacks clear messaging. I would conduct consumer surveys to better align the product with market needs.”

6. What is the first thing you do when looking at a new data set?

This question gauges the candidate’s approach to data analysis.

Sample answer:

“The first thing I do is clean the data to remove any inconsistencies or outliers that could skew the analysis.”

7. Have you ever persuaded management not to release a product due to your findings?

This question tests the candidate’s influence and decision-making skills.

Sample answer:

“Yes, my research showed that the market was already saturated, and launching would be financially risky. The product was eventually shelved.”

8. What data collection methods worked well at your previous position?

This question assesses the candidate’s practical experience with data collection.

Sample answer:

“Online surveys and focus groups were particularly effective in gathering actionable insights.”

9. How would you approach building a market in a new city?

This question evaluates the candidate’s strategic thinking and planning skills.

Sample answer:

“I would start by conducting a SWOT analysis to understand the market conditions and identify opportunities.”

10. How would you approach analyzing our customers and competitors?

This question gauges the candidate’s ability to conduct comprehensive market research.

Sample answer:

“I would use a combination of surveys, interviews, and data analytics to understand customer preferences and analyze competitor strategies.”

What does a good market research analyst candidate look like?

A strong candidate will have a solid grasp of both qualitative and quantitative research methods, excellent analytical skills, and the ability to translate data into actionable insights.

Red flags

Be wary of candidates who lack a structured approach to research, have poor communication skills, or are unable to articulate how they would handle real-world scenarios.

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Business Development Representative interview questions and answers https://resources.workable.com/business-development-representative-interview-questions Fri, 03 Feb 2017 17:21:34 +0000 https://resources.workable.com/?p=8398 Ask these sample Business Development Representative interview questions to evaluate candidates’ skills and hire the ones who best fit your company’s needs. 10 good business development representative interview questions We are considering developing our business in [X] market. What are the pros and cons of this strategy? You’re trying to contact a potential client, but […]

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Ask these sample Business Development Representative interview questions to evaluate candidates’ skills and hire the ones who best fit your company’s needs.

business development representative interview questions

10 good business development representative interview questions

  1. We are considering developing our business in [X] market. What are the pros and cons of this strategy?
  2. You’re trying to contact a potential client, but they keep redirecting you to different employees. How would you find and contact the most appropriate person?
  3. Where would you look for new business opportunities?
  4. You’re in a promising meeting with a high-potential client, but it’s running late. How would you handle the situation?
  5. Describe your responsibilities when assigned a new potential client.
  6. What sales techniques are you familiar with?
  7. Do you have experience with CRM software?
  8. What data do you need before contacting a potential client?
  9. Have you ever failed to reach a sales quota?
  10. This role can be repetitive. What keeps you motivated?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. We are considering developing our business in [X] market. What are the pros and cons of this strategy?

This question assesses the candidate’s strategic thinking and understanding of market dynamics.

Sample answer:

“Entering [X] market could offer high growth potential due to less competition. However, the cons could be regulatory hurdles and cultural differences.”

2. You’re trying to contact a potential client, but they keep redirecting you to different employees. How would you find and contact the most appropriate person?

This question tests the candidate’s persistence and problem-solving skills.

Sample answer:

“I would use LinkedIn to identify the decision-maker and then craft a personalized message to get their attention.”

3. Where would you look for new business opportunities?

This question evaluates the candidate’s resourcefulness and initiative.

Sample answer:

“I would look into emerging industries, competitor landscapes, and leverage networking events to identify new opportunities.”

4. You’re in a promising meeting with a high-potential client, but it’s running late. How would you handle the situation?

This question assesses the candidate’s time management and client relationship skills.

Sample answer:

“I would politely inform the client that I have another commitment but would love to schedule a follow-up to continue our discussion.”

5. Describe your responsibilities when assigned a new potential client.

This question gauges the candidate’s understanding of the sales process.

Sample answer:

“My first step would be to research the client’s business needs and challenges to tailor my pitch accordingly.”

6. What sales techniques are you familiar with?

This question tests the candidate’s knowledge of sales methodologies.

Sample answer:

“I am familiar with SPIN selling and Challenger Sales. I find SPIN to be most effective because it focuses on the client’s needs.”

7. Do you have experience with CRM software?

This question assesses the candidate’s technical skills and familiarity with tools commonly used in business development.

Sample answer:

“Yes, I have experience using Salesforce and HubSpot to manage leads and track sales activities.”

8. What data do you need before contacting a potential client?

This question evaluates the candidate’s preparation and research skills.

Sample answer:

“I would need information on the client’s industry, pain points, and key decision-makers before making contact.”

9. Have you ever failed to reach a sales quota?

This question gauges the candidate’s ability to handle failure and learn from it.

Sample answer:

“Yes, there was a quarter where I missed the quota due to market downturns. I learned the importance of diversifying my pipeline.”

10. This role can be repetitive. What keeps you motivated?

This question assesses the candidate’s motivation and resilience.

Sample answer:

“The thrill of closing a deal and contributing to the company’s growth keeps me motivated, even if the tasks are repetitive.”

What does a good business development representative candidate look like?

A strong candidate should have excellent communication skills, a deep understanding of the sales process, and a proactive approach to identifying and pursuing opportunities.

Red flags

Be cautious of candidates who lack enthusiasm, have poor listening skills, or cannot articulate their sales process clearly. These could be indicators of a poor fit for a Business Development role.

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Inside Sales Representative interview questions and answers https://resources.workable.com/inside-sales-representative-interview-questions Thu, 17 Dec 2015 17:09:11 +0000 https://resources.workable.com/?p=3100 This Inside Sales Representative interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good inside sales representative interview questions How would you describe the product and customers of your last company? Describe your customer’s buying decision process. What was your sales quota? How […]

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This Inside Sales Representative interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

inside sales rep interview questions

10 good inside sales representative interview questions

  1. How would you describe the product and customers of your last company?
  2. Describe your customer’s buying decision process.
  3. What was your sales quota?
  4. How do you stay updated on your target market?
  5. What kinds of questions do you ask your customer to find out what they need?
  6. At what point do you stop pursuing a potential customer?
  7. Describe a time you turned a negative situation with a customer into a positive one.
  8. A customer points out a known problem with your product. How do you handle it?
  9. Describe a recent sale that you lost. What did you learn from this experience?
  10. How were leads generated at your last company?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How would you describe the product and customers of your last company?

This question aims to assess the candidate’s ability to understand both the product they are selling and the target customer base.

Sample answer:

“At my last company, we sold cloud-based CRM solutions primarily to small and medium-sized businesses in the healthcare sector.”

2. Describe your customer’s buying decision process.

This question evaluates the candidate’s understanding of the customer journey and how decisions are made within an organization.

Sample answer:

“Typically, the IT manager would initiate the buying process, but the final approval usually comes from the CFO. To close the sale, I’d need to align with both.”

3. What was your sales quota?

This question gauges the candidate’s experience with sales targets and their ability to meet them.

Sample answer:

“My quarterly sales quota was $200,000, and I consistently met or exceeded it.”

4. How do you stay updated on your target market?

This question assesses how proactive the candidate is in understanding market trends and customer needs.

Sample answer:

“I regularly read industry blogs, follow key influencers on social media, and attend webinars to stay updated.”

5. What kinds of questions do you ask your customer to find out what they need?

This question tests the candidate’s consultative selling skills.

Sample answer:

“I usually start by asking about their current challenges and what they’re looking to achieve with our solution.”

6. At what point do you stop pursuing a potential customer?

This question evaluates the candidate’s judgment and understanding of when to focus efforts elsewhere.

Sample answer:

“If after multiple follow-ups and offers of additional value, there’s still no engagement, I would consider stopping the pursuit.”

7. Describe a time you turned a negative situation with a customer into a positive one.

This question assesses problem-solving and customer service skills.

Sample answer:

“A customer was unhappy with a delayed delivery. I expedited a replacement and offered a discount on their next purchase, turning their frustration into loyalty.”

8. A customer points out a known problem with your product. How do you handle it?

This question tests the candidate’s ability to handle objections and provide solutions.

Sample answer:

“I would acknowledge the issue, explain any steps being taken to resolve it, and offer an alternative solution in the meantime.”

9. Describe a recent sale that you lost. What did you learn from this experience?

This question gauges the candidate’s ability to learn from failures and setbacks.

Sample answer:

“I lost a sale due to price objections. I learned the importance of building value before discussing price.”

10. How were leads generated at your last company?

This question assesses the candidate’s understanding of lead generation methods.

Sample answer:

“Leads were generated through a mix of inbound marketing, cold calling, and customer referrals.”

What does a good inside sales representative candidate look like?

A strong candidate for an Inside Sales Representative role should have excellent communication skills, a deep understanding of the sales process, and the ability to adapt to different customer needs and scenarios.

Red flags

Watch out for candidates who lack enthusiasm, have poor listening skills, or are unable to articulate their sales process clearly. These could be indicators of a poor fit for an Inside Sales role.

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Accounting Manager interview questions and answers https://resources.workable.com/accounting-manager-interview-questions Fri, 02 Sep 2016 08:23:22 +0000 https://resources.workable.com/?p=6434 This set of Accounting Manager interview questions is designed to help you identify skilled candidates to manage your accounting department. Similar job titles include Accounts Receivable Clerk. 10 good accounting manager interview questions Can you mention three types of special journals? What methods have you used to estimate bad debt? What accounting software have you used? […]

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This set of Accounting Manager interview questions is designed to help you identify skilled candidates to manage your accounting department. Similar job titles include Accounts Receivable Clerk.

accounting manager interview questions

10 good accounting manager interview questions

  1. Can you mention three types of special journals?
  2. What methods have you used to estimate bad debt?
  3. What accounting software have you used?
  4. What is fraud analysis? Can you walk me through the process you’d follow step-by-step?
  5. What ERP systems have you experience working with?
  6. How do you track your team’s progress on delegated tasks? Name any tools you use.
  7. What information and metrics do you need to prepare an annual budget?
  8. Are you familiar with SFAS (Statement of Financial Accounting Standards)?
  9. How do you ensure data accuracy and minimum errors in your reports?
  10. How would you deal with an error in customer payment?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Can you mention three types of special journals?

This question assesses the candidate’s basic knowledge of accounting journals.

Sample answer:

“Certainly, the three types of special journals commonly used are the Sales Journal, Purchase Journal, and Cash Receipts Journal.”

2. What methods have you used to estimate bad debt?

This question evaluates the candidate’s understanding of credit risk and its impact on financial statements.

Sample answer:

“I have used both the percentage of sales method and the accounts receivable aging method to estimate bad debt.”

3. What accounting software have you used?

This question gauges the candidate’s familiarity with accounting software tools.

Sample answer:

“I have experience using QuickBooks, SAP, and Oracle Financials.”

4. What is fraud analysis? Can you walk me through the process you’d follow step-by-step?

This question tests the candidate’s understanding of fraud detection and prevention.

Sample answer:

“Fraud analysis involves identifying discrepancies in financial records. I would start by conducting internal audits, then move on to advanced data analytics to spot irregularities.”

5. What ERP systems have you experience working with?

This question assesses the candidate’s experience with Enterprise Resource Planning (ERP) systems.

Sample answer:

“I have worked with SAP and Microsoft Dynamics extensively.”

6. How do you track your team’s progress on delegated tasks? Name any tools you use.

This question evaluates the candidate’s leadership and project management skills.

Sample answer:

“I use tools like Asana and Trello to track the progress of tasks and ensure deadlines are met.”

7. What information and metrics do you need to prepare an annual budget?

This question tests the candidate’s understanding of budget preparation.

Sample answer:

“I would need historical financial data, projected revenue, fixed and variable costs, and key performance indicators.”

8. Are you familiar with SFAS (Statement of Financial Accounting Standards)?

This question gauges the candidate’s knowledge of financial accounting standards.

Sample answer:

“Yes, I am familiar with SFAS and ensure that our accounting practices are in compliance with these standards.”

9. How do you ensure data accuracy and minimum errors in your reports?

This question assesses the candidate’s attention to detail and commitment to accuracy.

Sample answer:

“I implement a rigorous review process and use automated error-checking features in accounting software.”

10. How would you deal with an error in customer payment?

This question evaluates the candidate’s problem-solving skills and customer service approach.

Sample answer:

“I would first verify the error, then communicate transparently with the customer and rectify the mistake promptly.”

What does a good accounting manager candidate look like?

A strong Accounting Manager candidate should have a deep understanding of accounting principles, excellent leadership skills, and the ability to think strategically. They should also be highly organized and have strong analytical skills.

Red flags

Be cautious of candidates who lack attention to detail, have poor communication skills, or seem disengaged during the interview. These could be indicators of a poor fit for an Accounting Manager role.

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Application Developer interview questions and answers https://resources.workable.com/application-developer-interview-questions Fri, 07 Apr 2017 09:30:54 +0000 https://resources.workable.com/?p=9983 These sample Application Developer interview questions will help you test technical skills and identify qualified candidates for your roles. You can also use our Boolean cheatsheet template to source professional App Developers. 10 good application developer interview questions What features would you change/implement to an application to make it faster? Do you have an idea […]

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These sample Application Developer interview questions will help you test technical skills and identify qualified candidates for your roles. You can also use our Boolean cheatsheet template to source professional App Developers.

Application Developer interview questions

10 good application developer interview questions

  1. What features would you change/implement to an application to make it faster?
  2. Do you have an idea of an app or feature that our customers would enjoy?
  3. How would you ensure the application you’re designing will scale to fit multiple screen sizes?
  4. What would you do if you discovered that a feature you designed had made the application run more slowly?
  5. Which programming languages are you mostly familiar with?
  6. What interfaces do you choose to create a user-friendly application?
  7. How do you minimize security risks?
  8. What steps do you take to migrate an application from one platform to another?
  9. What are the main differences between web and mobile applications?
  10. How do you troubleshoot a crashing application?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What features would you change/implement to an application to make it faster?

This question assesses the candidate’s understanding of application performance optimization.

Sample answer:

“I would look into reducing the number of HTTP requests, optimizing images, and implementing lazy loading to improve the application’s speed.”

2. Do you have an idea of an app or feature that our customers would enjoy?

This question gauges the candidate’s creativity and understanding of user needs.

Sample answer:

“Based on your customer base, I think a personalized recommendation feature would greatly enhance user engagement.”

3. How would you ensure the application you’re designing will scale to fit multiple screen sizes?

This question tests the candidate’s knowledge of responsive design.

Sample answer:

“I would use media queries and flexible grid layouts to ensure the application is responsive and scales well on various screen sizes.”

4. What would you do if you discovered that a feature you designed had made the application run more slowly?

This question evaluates the candidate’s problem-solving skills and accountability.

Sample answer:

“I would first identify the bottleneck through performance profiling and then optimize the code or algorithm responsible for the slowdown.”

5. Which programming languages are you mostly familiar with?

This question assesses the candidate’s technical skills and expertise in specific programming languages.

Sample answer:

“I am most proficient in JavaScript, Python, and Java.”

6. What interfaces do you choose to create a user-friendly application?

This question gauges the candidate’s understanding of user experience design.

Sample answer:

“I prefer clean and intuitive interfaces, often using Material Design guidelines for Android and Human Interface Guidelines for iOS.”

7. How do you minimize security risks?

This question tests the candidate’s knowledge of application security.

Sample answer:

“I follow best practices like input validation, secure data storage, and implementing proper authentication and authorization mechanisms.”

8. What steps do you take to migrate an application from one platform to another?

This question assesses the candidate’s experience with platform migration.

Sample answer:

“I would start by evaluating the compatibility issues, then refactor the codebase, and finally test rigorously on the new platform.”

9. What are the main differences between web and mobile applications?

This question evaluates the candidate’s understanding of different application platforms.

Sample answer:

“Web applications are accessed via a web browser, while mobile apps are native to a particular operating system. Mobile apps often have access to device-specific features.”

10. How do you troubleshoot a crashing application?

This question tests the candidate’s debugging skills.

Sample answer:

“I would start by checking the error logs, then isolate the issue through debugging tools, and finally fix the code causing the crash.”

What does a good application developer candidate look like?

A strong Application Developer candidate should have a solid grasp of programming languages, an understanding of user experience design, and the ability to think critically and solve problems. They should also be adaptable and have a genuine interest in staying updated with the latest technologies.

Red flags

Be cautious of candidates who lack problem-solving skills, have poor communication abilities, or seem disinterested in continuous learning. These could be indicators of a poor fit for an Application Developer role.

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Physical Therapist interview questions and answers https://resources.workable.com/physical-therapist-interview-questions Tue, 10 Nov 2015 18:20:57 +0000 https://resources.workable.com/?p=2639 This Physical Therapist interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good physical therapist interview questions What led you to pursue physical therapy as a career? What are your special interests in physical therapy, if any? Describe a typical day at your […]

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This Physical Therapist interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

physical-therapist

10 good physical therapist interview questions

  1. What led you to pursue physical therapy as a career?
  2. What are your special interests in physical therapy, if any?
  3. Describe a typical day at your current/previous job.
  4. Talk about your experience with long-term care.
  5. What are some of the challenges of working with geriatric patients?
  6. How do you handle movement disorders?
  7. What would you do if one of your patients suddenly became agitated and aggressive?
  8. What would you do if one of your patients started refusing to work with you?
  9. How would you handle a patient with a diagnosis that was unfamiliar to you?
  10. What’s stressful about being a physical therapist? How do you cope?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What led you to pursue physical therapy as a career?

This question aims to understand the candidate’s motivation and passion for the field of physical therapy.

Sample answer:

“I was drawn to physical therapy after experiencing its benefits firsthand when recovering from a sports injury. I was inspired by how it transformed my life and wanted to help others in the same way.”

2. What are your special interests in physical therapy, if any?

This question assesses the candidate’s specific areas of interest or expertise within the field.

Sample answer:

“I have a particular interest in orthopedic rehabilitation. I find it rewarding to help patients regain mobility and return to their daily activities.”

3. Describe a typical day at your current/previous job.

This question provides insight into the candidate’s experience and how they manage their daily responsibilities.

Sample answer:

“A typical day involves patient assessments, developing treatment plans, hands-on therapy, and coordinating with other healthcare providers. I also spend time on administrative tasks like updating patient records.”

4. Talk about your experience with long-term care.

This question evaluates the candidate’s experience in providing long-term care, which may be relevant for certain settings.

Sample answer:

“I have two years of experience in a long-term care facility, focusing on patients with chronic conditions and helping them maintain their quality of life.”

5. What are some of the challenges of working with geriatric patients?

This question assesses the candidate’s understanding of the unique challenges that come with treating older patients.

Sample answer:

“Geriatric patients often have multiple comorbidities and may be more sensitive to treatments. It’s crucial to have a holistic approach and coordinate closely with other healthcare providers.”

6. How do you handle movement disorders?

This question tests the candidate’s clinical skills in managing specific conditions.

Sample answer:

“I use a combination of techniques, including manual therapy and specific exercises, to improve motor control and reduce symptoms.”

7. What would you do if one of your patients suddenly became agitated and aggressive?

This question evaluates the candidate’s interpersonal skills and ability to manage challenging patient interactions.

Sample answer:

“I would remain calm and assess the situation. I’d try to understand the root cause of the agitation and, if needed, call for additional support.”

8. What would you do if one of your patients started refusing to work with you?

This question assesses the candidate’s problem-solving skills and ability to handle patient non-compliance.

Sample answer:

“I would try to understand the reason behind the refusal and address any concerns. If the issue persists, I might suggest they work with another therapist.”

9. How would you handle a patient with a diagnosis that was unfamiliar to you?

This question tests the candidate’s willingness to learn and adapt to new challenges.

Sample answer:

“I would consult the latest research and guidelines, and seek advice from colleagues or specialists to ensure I provide the best possible care.”

10. What’s stressful about being a physical therapist? How do you cope?

This question gauges the candidate’s self-awareness and stress management skills.

Sample answer:

“The most stressful part is managing a high caseload while providing quality care. I cope by staying organized and taking short breaks to recharge.”

What does a good physical therapist candidate look like?

A strong Physical Therapist candidate should possess excellent clinical skills, strong communication abilities, and a genuine passion for helping patients. They should be adaptable, able to work in a team, and committed to continuous learning.

Red flags

Be cautious of candidates who lack empathy, have poor communication skills, or seem disinterested in teamwork or ongoing professional development. These could be indicators of a poor fit for a Physical Therapist role.

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Registered Nurse interview questions and answers https://resources.workable.com/registered-nurse-interview-questions Mon, 21 Dec 2015 21:42:49 +0000 https://resources.workable.com/?p=3154 This Registered Nurse interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good registered nurse interview questions What led you to pursue a career in healthcare? What’s challenging about being a nurse? How much experience do you have in [this specialty area]? What […]

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This Registered Nurse interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

registered-nurse

10 good registered nurse interview questions

  1. What led you to pursue a career in healthcare?
  2. What’s challenging about being a nurse?
  3. How much experience do you have in [this specialty area]?
  4. What measures do you take to continually increase your knowledge of [this specialty area]?
  5. Describe a time you faced a crisis at work. How did you overcome it?
  6. How would you handle disagreeing with your colleagues on the management of a patient?
  7. How do you ensure smooth collaboration with other members of a patient’s care team?
  8. Recall a time you calmed down a distressed or difficult patient. What did you do?
  9. Describe a time you had to deliver bad news to a patient’s family.
  10. Describe a time you had to make a time-sensitive decision regarding a patient.

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What led you to pursue a career in healthcare?

This question aims to understand the candidate’s motivation and passion for healthcare.

Sample answer:

“I was inspired to pursue a career in healthcare after volunteering at a local hospital. The impact nurses had on patients’ lives fascinated me, and I knew I wanted to be a part of that.”

2. What’s challenging about being a nurse?

This question assesses the candidate’s understanding of the complexities and challenges of the nursing profession.

Sample answer:

“The most challenging aspect is balancing the emotional toll with the physical demands of the job. However, the rewards of helping patients outweigh the challenges for me.”

3. How much experience do you have in [this specialty area]?

This question evaluates the candidate’s expertise in a specific area of nursing.

Sample answer:

“I have five years of experience in pediatric nursing, where I’ve honed my skills in patient care and communication.”

4. What measures do you take to continually increase your knowledge of [this specialty area]?

This question gauges the candidate’s commitment to professional development.

Sample answer:

“I regularly attend workshops and read medical journals to stay updated on the latest practices and technologies in pediatric nursing.”

5. Describe a time you faced a crisis at work. How did you overcome it?

This question tests the candidate’s problem-solving and crisis management skills.

Sample answer:

“I once dealt with a patient who went into sudden cardiac arrest. I initiated CPR immediately and coordinated with the team to stabilize the patient.”

6. How would you handle disagreeing with your colleagues on the management of a patient?

This question assesses the candidate’s communication skills and ability to handle conflicts professionally.

Sample answer:

“I would present my concerns backed by evidence and be open to a constructive discussion to reach the best decision for the patient.”

7. How do you ensure smooth collaboration with other members of a patient’s care team?

This question evaluates the candidate’s teamwork skills and ability to collaborate effectively.

Sample answer:

“I make it a point to maintain open communication and regularly update all team members on patient status to ensure cohesive care.”

8. Recall a time you calmed down a distressed or difficult patient. What did you do?

This question tests the candidate’s interpersonal skills and ability to manage challenging patient interactions.

Sample answer:

“I had a patient who was anxious about surgery. I took the time to explain the procedure and answered all their questions, which helped calm their nerves.”

9. Describe a time you had to deliver bad news to a patient’s family.

This question assesses the candidate’s communication skills and emotional intelligence.

Sample answer:

“I had to inform a family that their loved one was not going to recover. I chose my words carefully and offered emotional support, making a difficult situation slightly more bearable.”

10. Describe a time you had to make a time-sensitive decision regarding a patient.

This question evaluates the candidate’s decision-making skills under pressure.

Sample answer:

“A patient showed signs of sepsis, and I had to act quickly to administer antibiotics after confirming with the physician, potentially saving the patient’s life.”

What does a good registered nurse candidate look like?

A strong Registered Nurse candidate should possess excellent clinical skills, strong communication abilities, and emotional intelligence. They should be able to work well in a team, make quick decisions under pressure, and demonstrate a commitment to ongoing professional development.

Red flags

Be cautious of candidates who lack empathy, have poor communication skills, or seem disinterested in teamwork or ongoing learning. These could be indicators of a poor fit for a Registered Nurse role.

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Office Assistant interview questions and answers https://resources.workable.com/office-assistant-interview-questions Wed, 10 Feb 2016 21:30:34 +0000 https://resources.workable.com/?p=3778 This Office Assistant interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good office assistant interview questions What interests you about working in an administrative position at this company? What kinds of administrative projects do you like to work on? What administrative projects are […]

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This Office Assistant interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

office assistant interview questions

10 good office assistant interview questions

  1. What interests you about working in an administrative position at this company?
  2. What kinds of administrative projects do you like to work on?
  3. What administrative projects are less interesting for you? How do you overcome your disinterest in order to do a good job?
  4. How would you rate your computer skills?
  5. Describe your experience with calendar management.
  6. What kinds of documents have you made from scratch using MS Office programs?
  7. What is your experience with data entry?
  8. How do you ensure accuracy in routine tasks such as processing expenses and preparing reports?
  9. If you support multiple people at one company, how do you decide which projects to work on first?
  10. Have you ever been on a team with a difficult coworker? How did you handle it?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What interests you about working in an administrative position at this company?

This question helps to gauge the candidate’s motivation and interest in the role and the company.

Sample answer:

“I’m drawn to this role because the company has a reputation for innovation and growth. I believe my administrative skills can contribute to the team’s efficiency and help the company reach its objectives.”

2. What kinds of administrative projects do you like to work on?

This question assesses the candidate’s preferences and strengths in administrative tasks.

Sample answer:

“I enjoy projects that require problem-solving and organization, such as event planning or implementing new filing systems.”

3. What administrative projects are less interesting for you? How do you overcome your disinterest in order to do a good job?

This question evaluates the candidate’s self-awareness and ability to maintain productivity even when tasks are not inherently interesting.

Sample answer:

“I find repetitive data entry tasks less engaging. However, I overcome this by setting mini-goals and taking short breaks to maintain focus and accuracy.”

4. How would you rate your computer skills?

This question aims to understand the candidate’s proficiency in using computer software essential for the role.

Sample answer:

“I would rate my computer skills as advanced. I’m proficient in MS Office Suite and have experience with project management software like Asana.”

5. Describe your experience with calendar management.

This question assesses the candidate’s organizational skills and ability to manage time effectively.

Sample answer:

“I have experience managing multiple calendars for executives, coordinating meetings, and setting reminders for important deadlines.”

6. What kinds of documents have you made from scratch using MS Office programs?

This question evaluates the candidate’s ability to create various types of documents using office software.

Sample answer:

“I’ve created presentations in PowerPoint, spreadsheets in Excel for budget tracking, and reports in Word.”

7. What is your experience with data entry?

This question assesses the candidate’s experience and accuracy in data entry tasks.

Sample answer:

“I have two years of experience in data entry, maintaining a 99% accuracy rate throughout.”

8. How do you ensure accuracy in routine tasks such as processing expenses and preparing reports?

This question evaluates the candidate’s attention to detail and organizational skills.

Sample answer:

“I double-check all entries and cross-reference them with original documents. I also use templates to ensure consistency in reports.”

9. If you support multiple people at one company, how do you decide which projects to work on first?

This question tests the candidate’s ability to prioritize tasks effectively.

Sample answer:

“I prioritize tasks based on deadlines and the urgency of the project, while also considering the importance of each task to the overall company goals.”

10. Have you ever been on a team with a difficult coworker? How did you handle it?

This question assesses the candidate’s interpersonal skills and ability to work in a team environment.

Sample answer:

“Yes, I had a coworker who was often negative. I chose to focus on my tasks and maintain a professional attitude, while also trying to understand their perspective.”

What does a good office assistant candidate look like?

A strong Office Assistant candidate should possess excellent organizational skills, be proficient in office software, and have strong communication abilities. They should be able to multitask effectively, maintain a high level of accuracy, and work well in a team environment.

Red flags

Be cautious of candidates who lack attention to detail, have poor communication skills, or seem disinterested in routine tasks. These could be indicators of a poor fit for an Office Assistant role.

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Financial Controller interview questions and answers https://resources.workable.com/financial-controller-interview-questions Mon, 23 Nov 2015 20:07:44 +0000 https://resources.workable.com/?p=2708 This Financial Controller interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions for a controller. Similar job titles include Financial Specialist. 10 good financial controller interview questions What are the most important factors to consider in budget development? What is the most challenging financial […]

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This Financial Controller interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions for a controller. Similar job titles include Financial Specialist.
financial controller interview questions

10 good financial controller interview questions

  1. What are the most important factors to consider in budget development?
  2. What is the most challenging financial project you’ve ever worked on?
  3. Recall a time you identified a financial opportunity for your company.
  4. How have you reduced expenses at previous companies?
  5. What are the financial strengths and weaknesses of our industry?
  6. How has your leadership contributed to the success of your current/previous team?
  7. How have you increased revenues in previous companies you’ve worked for?
  8. Recall a time when you improved the quality of financial information or the efficiency of sharing financial information.
  9. What kinds of reports or presentations have you developed for executive teams?
  10. Do you have any experience in setting up accounting/financial reporting controls? If so, please give an example of a control you were able to design and implement.

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What are the most important factors to consider in budget development?

This question assesses the candidate’s understanding of budgeting principles and their ability to manage financial resources effectively.

Sample answer:

“The most important factors in budget development include revenue projections, fixed and variable costs, and cash flow. It’s also crucial to consider the strategic goals of the company and allocate resources accordingly.”

2. What is the most challenging financial project you’ve ever worked on?

This question aims to gauge the candidate’s experience and problem-solving skills in complex financial projects.

Sample answer:

“The most challenging project I worked on involved a company-wide cost reduction initiative. It required a deep dive into various departments to identify inefficiencies and propose actionable solutions.”

3. Recall a time you identified a financial opportunity for your company.

This question evaluates the candidate’s ability to identify and capitalize on financial opportunities.

Sample answer:

“I once identified an opportunity to renegotiate vendor contracts, which led to a 15% reduction in operational costs. This had a significant positive impact on our bottom line.”

4. How have you reduced expenses at previous companies?

This question tests the candidate’s ability to manage costs and improve financial performance.

Sample answer:

“I implemented an automated invoicing system that reduced manual errors and administrative costs by 20%. I also renegotiated vendor contracts to secure better terms.”

5. What are the financial strengths and weaknesses of our industry?

This question assesses the candidate’s industry knowledge and their ability to analyze financial trends.

Sample answer:

“The strengths of our industry include steady demand and high-profit margins. Weaknesses could be regulatory changes and market saturation, which can impact profitability.”

6. How has your leadership contributed to the success of your current/previous team?

This question evaluates the candidate’s leadership skills and their ability to drive team performance.

Sample answer:

“My leadership has always been about empowering team members. I implemented regular training sessions and created a culture of open communication, which led to a 25% increase in team productivity.”

7. How have you increased revenues in previous companies you’ve worked for?

This question aims to understand the candidate’s ability to drive revenue growth.

Sample answer:

“I spearheaded a new sales strategy that focused on upselling services to existing clients, resulting in a 30% increase in annual revenue.”

8. Recall a time when you improved the quality of financial information or the efficiency of sharing financial information.

This question tests the candidate’s ability to improve financial reporting and information sharing.

Sample answer:

“I introduced a cloud-based financial reporting system that allowed for real-time tracking of key performance indicators, improving the quality and accessibility of financial information.”

9. What kinds of reports or presentations have you developed for executive teams?

This question assesses the candidate’s communication skills and their ability to present financial information effectively.

Sample answer:

“I’ve developed monthly financial dashboards, quarterly performance reports, and annual budget presentations that provide executives with a clear picture of the company’s financial health.”

10. Do you have any experience in setting up accounting/financial reporting controls? If so, please give an example of a control you were able to design and implement.

This question evaluates the candidate’s experience in implementing financial controls to safeguard the company’s assets.

Sample answer:

“Yes, I designed and implemented a three-way match control for the accounts payable process to prevent fraudulent activities and errors.”

What does a good financial controller candidate look like?

A strong Financial Controller candidate should possess excellent analytical skills, a deep understanding of financial principles, and strong leadership qualities. They should be able to manage a team effectively, make data-driven decisions, and communicate clearly with both team members and executives.

Red flags

Be wary of candidates who lack a solid understanding of financial principles, have poor communication skills, or seem disinterested in continuous learning and professional development.

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Paramedic interview questions and answers https://resources.workable.com/paramedic-interview-questions Thu, 19 Nov 2015 21:32:52 +0000 https://resources.workable.com/?p=2721 This Paramedic interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good paramedic interview questions Why did you decide to be a paramedic? Describe the most challenging call you ever received as a paramedic. How would you handle a multi-agency call? What have […]

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This Paramedic interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

paramedic

10 good paramedic interview questions

  1. Why did you decide to be a paramedic?
  2. Describe the most challenging call you ever received as a paramedic.
  3. How would you handle a multi-agency call?
  4. What have you recently done to improve or update your skills as a paramedic?
  5. What kinds of environments have you worked in as a paramedic?
  6. How would you remove a heavy patient from a difficult or dangerous situation?
  7. In as much detail as possible, describe the process of administering morphine through an IV. What would you do differently if the patient was a child?
  8. In as much detail as possible, describe the process for treating broken bones.
  9. What are some ways to treat drug overdose?
  10. How would you treat a hypothermic patient?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Why did you decide to be a paramedic?

This question helps to understand the motivation behind choosing this career path. It can reveal whether the candidate is genuinely passionate about the job or simply views it as a stepping stone.

Sample answer:

“I decided to become a paramedic because I’ve always been drawn to roles where I can make a direct impact on people’s lives. The fast-paced, unpredictable nature of the job keeps me engaged, and the opportunity to save lives is incredibly rewarding.”

2. Describe the most challenging call you ever received as a paramedic.

This question aims to gauge the candidate’s experience and how they handle high-pressure situations.

Sample answer:

“The most challenging call I ever received was a multi-vehicle accident with multiple casualties. It required quick triage, effective communication with other agencies, and precise medical intervention. Despite the chaos, we managed to stabilize all patients for transport.”

3. How would you handle a multi-agency call?

This question assesses the candidate’s ability to collaborate and communicate effectively with different agencies during emergencies.

Sample answer:

“In a multi-agency call, clear communication and coordination are key. I would make sure to establish a unified command and work closely with other agencies to ensure that resources are used effectively and everyone is on the same page.”

4.  What have you recently done to improve or update your skills as a paramedic?

This question evaluates the candidate’s commitment to professional development.

Sample answer:

“I recently completed an Advanced Cardiac Life Support (ACLS) certification to update my skills. I also regularly attend workshops and webinars to stay current with the latest medical protocols.”

5. What kinds of environments have you worked in as a paramedic?

This question helps to understand the candidate’s adaptability and experience in different settings.

Sample answer:

“I’ve worked in both urban and rural settings, which has given me a well-rounded skill set. Each environment has its own challenges, but my core approach to patient care remains the same.”

6. How would you remove a heavy patient from a difficult or dangerous situation?

This question tests the candidate’s problem-solving skills and physical capabilities.

Sample answer:

“I would assess the situation carefully and use mechanical advantages like a stair chair or a scoop stretcher, depending on the circumstances. Safety for both the patient and the team is my top priority.”

7. In as much detail as possible, describe the process of administering morphine through an IV. What would you do differently if the patient was a child?

This question checks the candidate’s technical knowledge and attention to detail.

Sample answer:

“After confirming the prescription and dosage, I would prepare a sterile field and insert an IV catheter into a suitable vein. I would then administer the morphine slowly while monitoring the patient’s vital signs. For a child, I would adjust the dosage based on weight and closely monitor for any adverse reactions.”

8. In as much detail as possible, describe the process for treating broken bones.

This question evaluates the candidate’s medical knowledge and procedural skills.

Sample answer:

“First, I would assess the severity of the break and immobilize the limb using splints or other available materials. I would then administer pain relief and prepare the patient for transport, ensuring that the broken bone is stabilized to prevent further injury.”

9. What are some ways to treat drug overdose?

This question assesses the candidate’s knowledge of emergency medical procedures related to drug overdose.

Sample answer:

“Immediate assessment and supportive care are crucial. Depending on the substance involved, I might administer medications like Naloxone for opioid overdoses. I would also monitor vital signs and prepare the patient for rapid transport to a medical facility.”

10. How would you treat a hypothermic patient?

This question tests the candidate’s understanding of treating temperature-related emergencies.

Sample answer:

“I would start by moving the patient to a warmer environment if possible. I would then use blankets and warm fluids to gradually raise the patient’s body temperature while monitoring vital signs.”

What does a good paramedic candidate look like?

A good paramedic candidate is not only technically proficient but also emotionally resilient. They should be able to think on their feet, communicate effectively, and remain calm under pressure. A strong commitment to continuous learning and adaptability to different working environments are also key traits.

Red flags

Be cautious of candidates who lack empathy, have poor communication skills, or seem indifferent to professional development. Inability to handle stress or make quick decisions can also be a major red flag.

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What is the performance management cycle? Stages and examples https://resources.workable.com/hr-terms/what-is-performance-management-cycle Mon, 04 Sep 2023 13:44:23 +0000 https://resources.workable.com/?p=90250 Performance management is a crucial aspect of any organization’s HR strategy. It’s not just about annual reviews but involves a holistic approach to employee development. Consequently, It’s important to have a tool to assess the performance of employees in a way that aligns with the organization’s goals and this is called performance management cycle. What […]

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Performance management is a crucial aspect of any organization’s HR strategy. It’s not just about annual reviews but involves a holistic approach to employee development. Consequently, It’s important to have a tool to assess the performance of employees in a way that aligns with the organization’s goals and this is called performance management cycle.

What is the performance management cycle

The Performance Management Cycle is a continuous loop that begins with planning and ends with rewarding, only to start again.

It is designed to be a structured process for the ongoing management of employee performance.

The cycle involves setting clear objectives, monitoring performance against these objectives, offering opportunities for skill development, and finally, evaluating and rewarding performance.

This approach ensures that employees are aware of what is expected of them, receive regular feedback, and are fairly assessed and rewarded.

The four stages of the performance management cycle

The Performance Management Cycle is generally divided into four key stages that guide the process from start to finish.
These stages are not isolated events but are interconnected, each feeding into the next. They are designed to be flexible and adaptable to the needs of both the organization and the individual employee.

Here are the four main stages:

Planning

This is the foundational stage where the groundwork for the entire cycle is laid. Managers and employees collaborate to set achievable yet challenging goals.

At this initial stage, the focus is on setting clear, measurable objectives that align with the organization’s broader goals.

For example, a manager and a marketing executive might use the SMART goals framework to set an objective like “Increase website traffic by 20% over the next quarter.”

Monitoring and developing

This stage is all about tracking progress and making adjustments as necessary. It’s a dynamic phase that involves ongoing communication between the manager and the employee.

This is an ongoing stage that requires regular check-ins and adjustments.

For instance, if a project is falling behind schedule, the manager and employee can discuss strategies to get it back on track during their weekly one-on-one meetings.

Reviewing and rating

This is the evaluative stage where the focus is on assessing performance against the goals set during the planning phase.

The aim is to provide a comprehensive evaluation of the employee’s performance.

For example, a 360-degree feedback system might be used to collect input from peers, subordinates, and supervisors, in addition to self-assessment.

Rewarding

This final stage is about recognizing and rewarding achievements, thereby closing the loop and setting the stage for the next cycle.

For instance, an employee who has consistently exceeded targets might be given a performance bonus or even a promotion.

Related: Top employee engagement ideas to achieve success

Why performance management cycle is essential for your company

The Performance Management Cycle is essential for companies as it aligns individual goals with organizational objectives, fosters employee development, and enhances accountability.

Through continuous feedback and structured evaluations, it helps in timely identification of performance gaps and facilitates data-driven decision-making.

This not only boosts employee engagement and retention but also drives overall business success by ensuring that human resources are effectively utilized.

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Sous Chef interview questions and answers https://resources.workable.com/sous-chef-interview-questions Wed, 14 Oct 2015 21:23:50 +0000 https://resources.workable.com/?p=2389 This Sous Chef interview profile contains balanced sample of suitable job interview questions to gauge the skill set and qualifications of candidates for your kitchen position. Similar job titles include Chef. Make sure that you are interviewing the best sous chefs. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good sous chef interview questions […]

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This Sous Chef interview profile contains balanced sample of suitable job interview questions to gauge the skill set and qualifications of candidates for your kitchen position. Similar job titles include Chef.

sous-chef

Make sure that you are interviewing the best sous chefs. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good sous chef interview questions

  1. What advice would you give to someone new at being a Sous Chef?
  2. What actions have you taken to bring food and labor costs in line?
  3. What are your career goals? How does getting this job support your goals?
  4. What would you do if you caught a coworker violating food safety standards?
  5. How would you rate yourself as an instructor? What cooking techniques have you taught other line cooks?
  6. How much experience do you have with multicultural or multilingual teams?
  7. Have you ever had to discipline a coworker? What was the situation? What was the outcome?
  8. How would you control the quality of food that is being sent out to customers?
  9. What would you do if there was an emergency or safety hazard in the kitchen, like a grease fire?
  10. Describe a time a customer sent food back to the kitchen while you were in charge.

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What advice would you give to someone new at being a Sous Chef?

This question gauges the candidate’s understanding of the role and their ability to mentor others.

Sample answer:

“I would advise them to always be prepared, stay organized, and never stop learning. The kitchen is a fast-paced environment, and being a Sous Chef means you’re the backbone of the operation.”

2. What actions have you taken to bring food and labor costs in line?

This question assesses the candidate’s ability to manage costs effectively.

Sample answer:

“I regularly review inventory and waste logs to identify areas for improvement. I also train the team on portion control and efficient prep techniques.”

3. What are your career goals? How does getting this job support your goals?

This question helps to understand the candidate’s long-term vision and commitment to the role.

Sample answer:

“My goal is to become an Executive Chef. Working as a Sous Chef will give me the managerial experience I need to achieve that.”

4. What would you do if you caught a coworker violating food safety standards?

This question tests the candidate’s commitment to food safety and their ability to enforce rules.

Sample answer:

“I would immediately correct the action and report it to the Executive Chef. Food safety is non-negotiable.”

5. How would you rate yourself as an instructor? What cooking techniques have you taught other line cooks?

This question evaluates the candidate’s ability to train and develop team members.

Sample answer:

“I’d rate myself as an excellent instructor. I’ve taught line cooks various techniques like sous-vide cooking and advanced knife skills.”

6. How much experience do you have with multicultural or multilingual teams?

This question assesses the candidate’s ability to work in diverse environments.

Sample answer:

“I’ve worked with multicultural teams in the past and found that clear communication and mutual respect are key.”

7. Have you ever had to discipline a coworker? What was the situation? What was the outcome?

This question gauges the candidate’s ability to handle conflict and maintain discipline.

Sample answer:

“Yes, I had to discipline a line cook for consistent tardiness. After a formal warning, their punctuality improved.”

8. How would you control the quality of food that is being sent out to customers?

This question tests the candidate’s attention to detail and commitment to quality.

Sample answer:

“I would implement strict quality checks and taste tests before any dish leaves the kitchen.”

9. What would you do if there was an emergency or safety hazard in the kitchen, like a grease fire?

This question evaluates the candidate’s ability to handle emergencies.

Sample answer:

“I would follow safety protocols, use a Class K fire extinguisher, and ensure everyone’s safety before assessing the damage.”

10. Describe a time a customer sent food back to the kitchen while you were in charge.

This question assesses the candidate’s ability to handle customer complaints.

Sample answer:

“I took it as constructive feedback, corrected the dish, and sent out a complimentary item as a goodwill gesture.”

What does a good sous chef candidate look like?

A strong Sous Chef candidate has a blend of culinary skills, managerial experience, and a deep understanding of food safety standards. They should be able to lead a team, manage costs, and maintain high-quality food output.

Red flags

Be wary of candidates who lack experience in cost management, have poor communication skills, or show a lack of commitment to food safety and quality.

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Sales Manager interview questions and answers https://resources.workable.com/sales-manager-interview-questions Fri, 23 Oct 2015 16:36:16 +0000 https://resources.workable.com/?p=2458 This Sales Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good sales manager interview questions Describe your product. What are the benefits? Who are your customers? Why do customers buy your product? What are the alternatives? Describe your customers’ buying decision […]

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This Sales Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

sales-manager

10 good sales manager interview questions

  1. Describe your product. What are the benefits? Who are your customers?
  2. Why do customers buy your product? What are the alternatives?
  3. Describe your customers’ buying decision process. Who approves or blocks the buying decision? What do you need to line up to close the sale?
  4. Recall a time when you mentored a colleague. Where did they start? Where are they now?
  5. Recall a time you resolved a conflict between two team members.
  6. At what point would you advise a sales rep to stop pursuing a customer?
  7. How would you deal with a sales rep who was underperforming?
  8. Have you ever changed a process to improve efficiency, lower costs, or increase revenue?
  9. Describe the sales process at your previous company. What worked well? What didn’t work well?
  10. How much experience do you have with writing training manuals or other reference documents for sales teams?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Describe your product. What are the benefits? Who are your customers?

This question assesses the candidate’s understanding of the product they will be selling, its benefits, and the target customer base.

Sample answer:

“Our product is a cloud-based CRM software designed for small to medium-sized businesses. The benefits include better customer relationship management, streamlined sales processes, and data analytics. Our primary customers are SMEs in the tech industry.”

2. Why do customers buy your product? What are the alternatives?

This question gauges the candidate’s understanding of the product’s unique selling proposition and the competitive landscape.

Sample answer:

“Customers buy our product because it’s user-friendly and offers robust analytics. Alternatives include Salesforce and HubSpot, but we offer better pricing and customer service.”

3. Describe your customers’ buying decision process. Who approves or blocks the buying decision? What do you need to line up to close the sale?

This question evaluates the candidate’s understanding of the customer journey and the decision-making process.

Sample answer:

“Usually, the IT manager initiates the buying process, but the CFO approves the budget. To close the sale, we need to provide a product demo, a cost-benefit analysis, and customer testimonials.”

4. Recall a time when you mentored a colleague. Where did they start? Where are they now?

This question assesses the candidate’s leadership and mentoring skills.

Sample answer:

“I mentored a junior sales rep who started with a low sales record. After six months of coaching, he became one of the top performers in the team.”

5. Recall a time you resolved a conflict between two team members.

This question evaluates the candidate’s conflict resolution skills.

Sample answer:

“Two team members had a disagreement over client ownership. I facilitated a meeting to clarify roles and responsibilities, which resolved the issue.”

6. At what point would you advise a sales rep to stop pursuing a customer?

This question tests the candidate’s judgment and understanding of sales strategy.

Sample answer:

“If after multiple follow-ups and a product demo the customer is still not engaged or showing interest, it might be time to move on to more promising leads.”

7. How would you deal with a sales rep who was underperforming?

This question assesses the candidate’s management skills and how they handle underperformance.

Sample answer:

“I would first identify the reasons for underperformance through one-on-one meetings and then develop a performance improvement plan.”

8. Have you ever changed a process to improve efficiency, lower costs, or increase revenue?

This question gauges the candidate’s ability to bring about positive change.

Sample answer:

“Yes, I implemented a new lead qualification system that increased our conversion rate by 20% and reduced costs.”

9. Describe the sales process at your previous company. What worked well? What didn’t work well?

This question assesses the candidate’s experience and what they might bring to your sales process.

Sample answer:

“The previous company had a well-defined sales funnel, but the lead qualification process was inefficient. I suggested changes, which were implemented and led to a 15% increase in sales.”

10. How much experience do you have with writing training manuals or other reference documents for sales teams?

This question evaluates the candidate’s ability to create resources that can help the sales team.

Sample answer:

“I have written several training manuals that cover everything from product knowledge to sales techniques, which have been very beneficial for onboarding new team members.”

What does a good sales manager candidate look like?

A good Sales Manager candidate should have a strong track record in sales, excellent leadership skills, and a deep understanding of customer psychology and the sales process. They should be able to mentor team members, resolve conflicts, and contribute to the growth of the company.

Red flags

Be cautious of candidates who lack a proven sales record, avoid answering questions directly, or show little understanding of team dynamics and customer needs.

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Assistant Principal interview questions and answers https://resources.workable.com/assistant-principal-interview-questions Wed, 04 Nov 2015 16:28:16 +0000 https://resources.workable.com/?p=2575 This Assistant Principal interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good assistant principal interview questions Tell us about your professional experience in the field of education. In as much detail as possible, describe your vision of a highly effective elementary school. […]

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This Assistant Principal interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

assistant-principal-shutterstock_207420427

10 good assistant principal interview questions

  1. Tell us about your professional experience in the field of education.
  2. In as much detail as possible, describe your vision of a highly effective elementary school.
  3. What are your personal benchmarks for success in this role?
  4. How would you rate yourself as a leader? Describe your leadership style.
  5. How would you rate yourself as a disciplinarian?
  6. How does this role differ from the role of the Principal?
  7. Describe a time you disagreed with the Principal’s decision-making.
  8. Discuss the relationship between teacher evaluations and student achievement.
  9. How do you involve other staff in organizational decision-making?
  10. Describe a time you suggested a way to cut costs in order to maintain a service or activity.

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Tell us about your professional experience in the field of education.

This question aims to gauge the candidate’s background and how it has prepared them for the role of Assistant Principal.

Sample answer:

“I have over 10 years of experience in education, starting as a high school teacher before moving into administrative roles. My diverse experience has equipped me with the skills needed for effective school management.”

2. In as much detail as possible, describe your vision of a highly effective elementary school.

This question seeks to understand the candidate’s educational philosophy and vision.

Sample answer:

“A highly effective elementary school fosters a nurturing environment where students are encouraged to be curious, teachers are highly qualified, and parents are actively involved.”

3. What are your personal benchmarks for success in this role?

This question aims to understand what the candidate considers important metrics for success.

Sample answer:

“My benchmarks for success include improved student achievement, high teacher retention rates, and strong community engagement.”

4. How would you rate yourself as a leader? Describe your leadership style.

This question assesses the candidate’s self-awareness and leadership skills.

Sample answer:

“I would rate myself as an 8 out of 10 as a leader. I believe in a collaborative leadership style that empowers teachers and encourages open communication.”

5. How would you rate yourself as a disciplinarian?

This question aims to understand the candidate’s approach to discipline within the school.

Sample answer:

“I consider myself a firm but fair disciplinarian. I believe in setting clear expectations and following through with appropriate consequences.”

6. How does this role differ from the role of the Principal?

This question helps to clarify the candidate’s understanding of the role they are applying for.

Sample answer:

“The role of an Assistant Principal is more focused on the day-to-day operations of the school, whereas the Principal is more involved in strategic planning and external relations.”

7. Describe a time you disagreed with the Principal’s decision-making.

This question assesses the candidate’s ability to handle disagreements professionally.

Sample answer:

“There was a time when I disagreed with the Principal’s approach to handling a disciplinary issue. I voiced my concerns privately and we reached a compromise.”

8. Discuss the relationship between teacher evaluations and student achievement.

This question aims to understand the candidate’s views on teacher performance and its impact on students.

Sample answer:

“Effective teacher evaluations are crucial for student achievement. They help identify areas for improvement and offer opportunities for professional development.”

9. How do you involve other staff in organizational decision-making?

This question assesses the candidate’s approach to collaborative decision-making.

Sample answer:

“I believe in a democratic approach and often form committees or focus groups to involve staff in important decisions.”

10. Describe a time you suggested a way to cut costs in order to maintain a service or activity.

This question aims to understand the candidate’s ability to manage resources effectively.

Sample answer:

“I once suggested switching to a more cost-effective software platform, which saved the school money without compromising the quality of our services.”

What does a good assistant principal candidate look like?

A strong candidate for Assistant Principal will have a solid educational background, leadership skills, and a vision for the school. They should be adept at problem-solving, have excellent communication skills, and be able to work collaboratively with staff, students, and parents.

Red flags

Be wary of candidates who lack experience in education, have poor communication skills, or seem unprepared for the interview. A lack of vision for the school or an inability to articulate their role can also be warning signs.

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Field Service Technician interview questions and answers https://resources.workable.com/field-service-technician-interview-questions Fri, 02 Sep 2016 15:16:23 +0000 https://resources.workable.com/?p=6456 These sample Field Service Technician interview questions are designed to help you identify skilled technicians with customer service experience. 10 good field service technician interview questions A customer problem is taking you longer than expected and you’re running late for your next appointment. What do you do? How do you prepare yourself before meeting a […]

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These sample Field Service Technician interview questions are designed to help you identify skilled technicians with customer service experience.

field service technician interview questions

10 good field service technician interview questions

  1. A customer problem is taking you longer than expected and you’re running late for your next appointment. What do you do?
  2. How do you prepare yourself before meeting a client on-site? What equipment do you usually take with you?
  3. You are dealing with a customer problem, you’ve tried different ways but nothing seems to work. What’s your next step?
  4. You are asked to fix a printer. What additional questions would you ask to better identify the problem?
  5. Are you familiar with our products? Can you think of some of our common customer queries?
  6. How do keep record of your work? Do you use any tools or systems to help you organize and file the cases you have handled?
  7. What does excellent after-sales support mean to you?
  8. Walk me through the process of updating the computer operating system.
  9. How do you install antivirus software?
  10. Describe a situation where you have dealt with an angry customer. How did you handle their complaints?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. A customer problem is taking you longer than expected and you’re running late for your next appointment. What do you do?

This question assesses the candidate’s time management and customer service skills.

Sample answer:

“I would inform the customer about the delay and offer to reschedule if necessary. I would also contact my next appointment to inform them of the delay and reschedule if needed.”

2. How do you prepare yourself before meeting a client on-site? What equipment do you usually take with you?

This question evaluates the candidate’s organizational and planning skills.

Sample answer:

“I make sure to review the client’s issue beforehand and pack all the necessary tools and parts. I also carry diagnostic equipment to troubleshoot any unexpected problems.”

3. You are dealing with a customer problem, you’ve tried different ways but nothing seems to work. What’s your next step?

This question tests the candidate’s problem-solving and decision-making abilities.

Sample answer:

“If I’ve exhausted all troubleshooting steps, I would consult with a senior technician or escalate the issue to the engineering team for further analysis.”

4. You are asked to fix a printer. What additional questions would you ask to better identify the problem?

This question assesses the candidate’s diagnostic skills.

Sample answer:

“I would ask questions like, ‘When did the problem start?’ and ‘Have there been any error messages?’ to better understand the issue.”

5. Are you familiar with our products? Can you think of some of our common customer queries?

This question gauges the candidate’s product knowledge and customer service skills.

Sample answer:

“Yes, I am familiar with your product line. Common queries might include installation issues, software updates, and troubleshooting common errors.”

6. How do keep record of your work? Do you use any tools or systems to help you organize and file the cases you have handled?

This question evaluates the candidate’s organizational skills and familiarity with record-keeping tools.

Sample answer:

“I use a field service management software to log all customer interactions, issues, and resolutions. This helps me keep track of my work and ensures continuity of service.”

7. What does excellent after-sales support mean to you?

This question assesses the candidate’s understanding of customer service.

Sample answer:

“To me, excellent after-sales support means not just fixing the problem but also educating the customer on how to prevent similar issues in the future.”

8. Walk me through the process of updating the computer operating system.

This question tests the candidate’s technical knowledge.

Sample answer:

“First, I would back up important data. Then, I would go to the system settings, check for updates, and follow the on-screen instructions to complete the update.”

9. How do you install antivirus software?

This question evaluates the candidate’s technical skills and attention to detail.

Sample answer:

“I would download the software from a trusted source, run the installer, and follow the on-screen instructions, making sure to customize settings based on the user’s needs.”

10. Describe a situation where you have dealt with an angry customer. How did you handle their complaints?

This question assesses the candidate’s interpersonal skills and conflict resolution abilities.

Sample answer:

“I once had a customer who was frustrated because their system kept crashing. I listened to their concerns, empathized, and assured them that I would resolve the issue promptly, which I did.”

What does a good field service technician candidate look like?

A strong Field Service Technician candidate should have a solid technical background, excellent problem-solving skills, and a customer-first attitude. They should also be highly organized and able to manage their time effectively.

Red flags

Be cautious of candidates who lack technical knowledge, have poor communication skills, or show an inability to handle stressful situations. A lack of preparation for the interview or unfamiliarity with your company’s products can also be warning signs.

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Kindergarten Teacher interview questions and answers https://resources.workable.com/kindergarten-teacher-interview-questions Mon, 05 Oct 2015 20:55:46 +0000 https://resources.workable.com/?p=2339 This Kindergarten Teacher interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Make sure that you are interviewing the best Kindergarten teacher candidates. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good kindergarten teacher interview questions What teaching experiences have […]

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This Kindergarten Teacher interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

kindergarden-teacher

Make sure that you are interviewing the best Kindergarten teacher candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good kindergarten teacher interview questions

  1. What teaching experiences have been important and relevant for you?
  2. How do you stay updated on news and innovations in the field of education?
  3. How would you help parents prepare themselves and their child for kindergarten?
  4. What family information is important for kindergarten teachers to know?
  5. Given our community’s demographics, how would you communicate with families?
  6. Describe the most difficult parent you’ve ever had to deal with.
  7. What tips or tricks do you have for establishing a homework routine?
  8. What do you know about our curriculum?
  9. How do you handle different learning styles in the classroom?
  10. What should your students have mastered by the end of the year?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What teaching experiences have been important and relevant for you?

This question aims to gauge the candidate’s hands-on experience in teaching, particularly in early childhood education.

Sample answer:

“My experience teaching in a diverse, low-income district has been particularly impactful. It taught me the importance of individualized instruction and community engagement.”

2. How do you stay updated on news and innovations in the field of education?

This question assesses the candidate’s commitment to professional development.

Sample answer:

“I regularly attend workshops, read educational journals, and participate in webinars to stay updated on the latest teaching methods and technologies.”

3. How would you help parents prepare themselves and their child for kindergarten?

This question evaluates the candidate’s ability to engage with parents and provide them with useful guidance.

Sample answer:

“I would host a ‘Kindergarten Readiness’ workshop for parents to discuss key skills their children should have and how to foster a positive learning environment at home.”

4. What family information is important for kindergarten teachers to know?

This question aims to understand what the candidate considers important for effective teaching and student well-being.

Sample answer:

“It’s crucial to know about any learning disabilities, allergies, or family situations that could affect a child’s learning or well-being.”

5. Given our community’s demographics, how would you communicate with families?

This question assesses the candidate’s cultural competency and communication skills.

Sample answer:

“Given the diverse community, I would use multiple channels like newsletters, emails, and even translation apps to ensure effective communication with all families.”

6. Describe the most difficult parent you’ve ever had to deal with.

This question tests the candidate’s interpersonal skills and conflict resolution abilities.

Sample answer:

“I once dealt with a parent who had very high academic expectations for their child. Through open dialogue and setting realistic goals, we found common ground.”

7. What tips or tricks do you have for establishing a homework routine?

This question aims to evaluate the candidate’s approach to homework and how they involve parents in the process.

Sample answer:

“I recommend creating a dedicated ‘homework corner’ at home and setting a consistent time for homework to help children develop a routine.”

8. What do you know about our curriculum?

This question assesses the candidate’s preparation and research about the school.

Sample answer:

“I understand that your curriculum emphasizes holistic development, incorporating both academics and extracurricular activities, which I find very balanced.”

9. How do you handle different learning styles in the classroom?

This question evaluates the candidate’s adaptability and teaching methods.

Sample answer:

“I use a mix of visual aids, interactive activities, and traditional teaching to cater to different learning styles.”

10. What should your students have mastered by the end of the year?

This question aims to understand the candidate’s goals and expectations for student learning.

Sample answer:

“By the end of the year, my students should have a strong foundation in reading, basic math skills, and social interaction.”

What does a good kindergarten teacher candidate look like?

A strong Kindergarten Teacher candidate should have a deep understanding of early childhood development, be skilled in communication, and have a genuine passion for teaching.

Red flags

Be cautious of candidates who lack experience in early childhood education, have poor communication skills, or show a lack of enthusiasm for teaching.

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Tax Manager interview questions and answers https://resources.workable.com/tax-manager-interview-questions Thu, 29 Jun 2017 13:32:02 +0000 https://resources.workable.com/?p=18214 Use these sample Tax Manager interview questions to identify qualified candidates with solid accounting skills who fit your open roles. 10 good tax manager interview questions What data would you collect to forecast next year’s tax returns? What would you do if you found significant numerical errors in a tax estimation only after you sent […]

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Use these sample Tax Manager interview questions to identify qualified candidates with solid accounting skills who fit your open roles.
Tax Manager interview questions

10 good tax manager interview questions

  1. What data would you collect to forecast next year’s tax returns?
  2. What would you do if you found significant numerical errors in a tax estimation only after you sent your report to a client?
  3. How would you check the accuracy of an accountant’s work?
  4. How would you present in simple terms the tax risks a client would face by making an investment?
  5. What are the main differences between state and federal taxes?
  6. What kind of accounting software have you used?
  7. How do you organize physical records of important paperwork?
  8. How do you manage foreign affiliate returns?
  9. Do you have experience with employee performance? How do you give feedback to your team members?
  10. Have you ever faced an ethical dilemma at work? If so, how did you manage it?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What data would you collect to forecast next year’s tax returns?

This question assesses the candidate’s understanding of tax planning and forecasting.

Sample answer:

“I would collect data on current income, expenses, and any tax-loss carryforwards. Additionally, I would consider changes in tax law that could affect the client’s situation.”

2. What would you do if you found significant numerical errors in a tax estimation only after you sent your report to a client?

This question tests the candidate’s problem-solving and communication skills.

Sample answer:

“I would immediately contact the client to acknowledge the error and provide a corrected version. Transparency and quick action are key in such situations.”

3. How would you check the accuracy of an accountant’s work?

This question aims to understand the candidate’s approach to quality control.

Sample answer:

“I would perform a detailed review of the work, cross-referencing numbers with source documents and ensuring compliance with tax laws.”

4. How would you present in simple terms the tax risks a client would face by making an investment?

This question assesses the candidate’s ability to communicate complex information clearly.

Sample answer:

“I would explain that investments can either be tax-efficient or not, and how this would impact their overall tax liability.”

5. What are the main differences between state and federal taxes?

This question tests the candidate’s knowledge of tax law.

Sample answer:

“Federal taxes are consistent across the U.S., while state taxes can vary. Some states have no income tax, and others may have different deductions and credits.”

6. What kind of accounting software have you used?

This question aims to gauge the candidate’s familiarity with tools commonly used in the field.

Sample answer:

“I have experience with QuickBooks, TurboTax, and Oracle Financial Services Analytical Applications.”

7. How do you organize physical records of important paperwork?

This question assesses the candidate’s organizational skills.

Sample answer:

“I use a filing system with clearly labeled folders and a digital index for easy retrieval.”

8. How do you manage foreign affiliate returns?

This question tests the candidate’s experience with international tax matters.

Sample answer:

“I ensure compliance with both domestic and foreign tax laws, and work closely with local accountants to file returns.”

9. Do you have experience with employee performance? How do you give feedback to your team members?

This question aims to understand the candidate’s management style.

Sample answer:

“Yes, I conduct regular performance reviews and provide constructive feedback to help team members grow professionally.”

10. Have you ever faced an ethical dilemma at work? If so, how did you manage it?

This question assesses the candidate’s ethical considerations and problem-solving skills.

Sample answer:

“I once discovered a colleague underreporting income. I reported it to my supervisor and the issue was dealt with according to company policy.”

What does a good tax manager candidate look like?

A strong Tax Manager candidate should have a deep understanding of tax law, be proficient in accounting software, and possess excellent communication and organizational skills.

Red Flags

Be cautious of candidates who lack a strong understanding of tax law, are unfamiliar with accounting software, or have poor communication skills.

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Store Manager interview questions and answers https://resources.workable.com/store-manager-interview-questions Tue, 06 Oct 2015 19:00:55 +0000 https://resources.workable.com/?p=2346 This Store Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable retail interview questions. Make sure that you are interviewing the best store manager candidates. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good store manager interview questions Who are our […]

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This Store Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable retail interview questions.

store-manager

Make sure that you are interviewing the best store manager candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good store manager interview questions

  1. Who are our main competitors?
  2. What tasks, when executed incorrectly, directly impact sales?
  3. A product is selling well at our competitors’ stores but not at our store. Why do you think this is?
  4. Describe the inventory process at your previous store.
  5. How would you address shrink in your store?
  6. What’s the most important decision you make every day as a store manager?
  7. How would you teach a colleague how to close the register?
  8. What is your opinion on being friends with your coworkers?
  9. Describe a time you resolved a conflict between your colleagues.
  10. What would you do if you had an employee who was frequently late?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Who are our main competitors?

This question assesses the candidate’s industry awareness and research skills.

Sample answer:

“Based on my research, the main competitors would be Brand X and Brand Y. Both offer similar products but have different customer engagement strategies.”

2. What tasks, when executed incorrectly, directly impact sales?

This question aims to gauge the candidate’s understanding of the critical aspects of store management.

Sample answer:

“Incorrect pricing, poor customer service, and inefficient inventory management can directly impact sales.”

3. A product is selling well at our competitors’ stores but not at our store. Why do you think this is?

This question tests the candidate’s analytical skills and understanding of market dynamics.

Sample answer:

“It could be due to a variety of factors such as pricing, store location, or even marketing strategies. A detailed analysis would be required to pinpoint the exact reason.”

4. Describe the inventory process at your previous store.

This question aims to understand the candidate’s familiarity with inventory management.

Sample answer:

“We used an automated system that tracked sales and inventory in real-time. Regular audits were conducted to ensure accuracy.”

5. How would you address shrink in your store?

This question assesses the candidate’s problem-solving skills and understanding of loss prevention.

Sample answer:

“I would implement strict inventory control measures and conduct regular audits. Employee training on loss prevention would also be a priority.”

6. What’s the most important decision you make every day as a store manager?

This question aims to understand the candidate’s priorities and decision-making skills.

Sample answer:

“The most important decision is ensuring customer satisfaction, as it directly impacts sales and the store’s reputation.”

7. How would you teach a colleague how to close the register?

This question tests the candidate’s ability to train others and communicate effectively.

Sample answer:

“I would provide a step-by-step demonstration first, followed by supervised practice until they are comfortable doing it on their own.”

8. What is your opinion on being friends with your coworkers?

This question aims to gauge the candidate’s approach to workplace relationships.

Sample answer:

“While it’s important to maintain a friendly atmosphere, boundaries should be clear to ensure professionalism.”

9. Describe a time you resolved a conflict between your colleagues.

This question assesses the candidate’s conflict resolution skills.

Sample answer:

“I once mediated a disagreement between two team members by allowing them to express their concerns and then finding a compromise.”

10. What would you do if you had an employee who was frequently late?

This question tests the candidate’s management and disciplinary skills.

Sample answer:

“I would have a one-on-one conversation to understand the reason behind the tardiness and discuss the importance of punctuality. If it continues, formal disciplinary action may be necessary.”

What does a good store manager candidate look like?

A strong candidate for a Store Manager position should have excellent leadership skills, a deep understanding of retail operations, and the ability to manage both people and resources efficiently.

Red flags

Be cautious of candidates who lack industry knowledge, have poor communication skills, or show a lack of leadership qualities.

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Training Specialist interview questions and answers https://resources.workable.com/training-specialist-interview-questions Fri, 01 Sep 2017 10:01:46 +0000 https://resources.workable.com/?p=22775 Use these sample Training Specialist interview questions as part of your hiring process to select qualified candidates for your HR department. 10 good proven training specialist interview questions What would you do if you realized you forgot to order educational material two days before a company-wide seminar? What’s the best method to improve a sales […]

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Use these sample Training Specialist interview questions as part of your hiring process to select qualified candidates for your HR department.

Training Specialist interview questions

10 good proven training specialist interview questions

  1. What would you do if you realized you forgot to order educational material two days before a company-wide seminar?
  2. What’s the best method to improve a sales staff’s negotiation skills?
  3. What training sessions would you suggest for new hires?
  4. How would you motivate employees to take an optional course on safety in the workplace?
  5. How would you persuade executives and the CEO to invest more in employee learning and development initiatives?
  6. What’s your experience with e-learning software?
  7. How do you customize training sessions for trainees of varying levels of seniority?
  8. How do you identify training needs?
  9. How do you determine an educational program’s effectiveness?
  10. What’s the difference between mentoring, coaching, and on-the-job training?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What would you do if you realized you forgot to order educational material two days before a company-wide seminar?

This question assesses the candidate’s problem-solving skills under pressure.

Sample answer:

“I would immediately assess the available resources and see if digital copies could be used. If not, I’d contact local suppliers for expedited delivery.”

2. What’s the best method to improve a sales staff’s negotiation skills?

This question aims to gauge the candidate’s understanding of skill development specific to a role.

Sample answer:

“Role-playing exercises are highly effective for improving negotiation skills. They offer real-time feedback and allow for immediate adjustments.”

3. What training sessions would you suggest for new hires?

This question seeks to understand the candidate’s approach to onboarding new employees.

Sample answer:

“I would suggest a mix of orientation sessions, soft skills training, and job-specific workshops spread over the first month.”

4. How would you motivate employees to take an optional course on safety in the workplace?

This question assesses the candidate’s ability to encourage voluntary participation in training programs.

Sample answer:

“I would highlight the direct benefits of the course, such as increased safety awareness, and possibly offer incentives like certificates or small rewards.”

5. How would you persuade executives and the CEO to invest more in employee learning and development initiatives?

This question aims to understand the candidate’s persuasion and communication skills.

Sample answer:

“I would present data showing the ROI of employee development, including increased productivity and reduced turnover rates.”

6. What’s your experience with e-learning software?

This question assesses the candidate’s familiarity with digital training tools.

Sample answer:

“I have experience with platforms like Moodle and Adobe Captivate, which I’ve used for both content creation and tracking learner progress.”

7. How do you customize training sessions for trainees of varying levels of seniority?

This question aims to gauge the candidate’s ability to tailor training programs.

Sample answer:

“I conduct pre-assessments to understand the skill levels and then segment groups accordingly. I also adjust the complexity of the material.”

8. How do you identify training needs?

This question seeks to understand the candidate’s approach to needs assessment.

Sample answer: “

I use a combination of employee surveys, performance reviews, and one-on-one interviews to identify gaps in skills or knowledge.”

9. How do you determine an educational program’s effectiveness?

This question aims to assess the candidate’s evaluation methods.

Sample answer:

“I use KPIs like completion rates, quiz scores, and post-training performance metrics to evaluate program effectiveness.”

10. What’s the difference between mentoring, coaching, and on-the-job training?

This question assesses the candidate’s understanding of different training methodologies.

Sample answer:

“Mentoring is long-term and development-focused, coaching is short-term and performance-focused, and on-the-job training is task-specific. The choice depends on the learning objectives.”

What does a good proven training specialist candidate look like?

A strong candidate should have a deep understanding of adult learning theories, be proficient in e-learning software, and have excellent communication skills. They should also be adept at identifying training needs and evaluating program effectiveness.

Red flags

Be cautious of candidates who lack experience in program evaluation, have poor communication skills, or show a lack of adaptability in training methods.

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Billing Specialist interview questions and answers https://resources.workable.com/billing-specialist-interview-questions Tue, 17 Nov 2015 22:04:07 +0000 https://resources.workable.com/?p=2692 This Billing Specialist interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good proven billing specialist interview questions Describe your typical day at your current/previous job. How do you prioritize your work? How would you rate your proficiency with Microsoft Office programs, especially […]

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This Billing Specialist interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

billing specialist interview questions

10 good proven billing specialist interview questions

  1. Describe your typical day at your current/previous job. How do you prioritize your work?
  2. How would you rate your proficiency with Microsoft Office programs, especially Excel?
  3. Describe your familiarity with billing and invoice software.
  4. How many invoices do you handle on a daily basis?
  5. Describe a time you had an invoice discrepancy with a client. How did you resolve it?
  6. Explain the financial transactions involved in the billing process and your experience with each.
  7. How do you keep track of incoming payments and ensure compliance with financial procedures?
  8. How do you ensure the timely collection of invoices?
  9. Describe your most hostile payment collection call. How did you handle it?
  10. Describe a time you went the extra mile to deliver excellent customer service.

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

Describe your typical day at your current/previous job. How do you prioritize your work?

This question aims to understand the candidate’s daily responsibilities and how they manage their time.

Sample answer:

“My typical day involves checking emails for urgent requests, updating the billing system, and reconciling invoices. I prioritize tasks based on deadlines and the importance of the client.”

How would you rate your proficiency with Microsoft Office programs, especially Excel?

This question assesses the candidate’s technical skills, particularly in Excel, which is often used in billing tasks.

Sample answer:

“I would rate myself as highly proficient in Microsoft Office, especially Excel. I regularly use pivot tables, VLOOKUP, and macros to streamline my work.”

Describe your familiarity with billing and invoice software.

This question aims to gauge the candidate’s experience with specialized software used in billing.

Sample answer:

“I’m familiar with QuickBooks and SAP. I’ve used these platforms for generating invoices, tracking payments, and producing financial reports.”

How many invoices do you handle on a daily basis?

This question seeks to understand the volume of work the candidate is accustomed to.

Sample answer:

“On average, I handle around 50-60 invoices daily. During peak times, this can go up to 80.”

Describe a time you had an invoice discrepancy with a client. How did you resolve it?

This question aims to assess the candidate’s problem-solving and communication skills.

Sample answer:

“Once, a client disputed an invoice due to a clerical error. I promptly reviewed the invoice, acknowledged the mistake, and issued a corrected version. The client appreciated the quick resolution.”

Explain the financial transactions involved in the billing process and your experience with each.

This question aims to understand the candidate’s comprehensive knowledge of the billing process.

Sample answer:

“The billing process involves classifying, computing, posting, verifying, and recording transactions. I have experience in each of these areas and ensure accuracy at every step.”

How do you keep track of incoming payments and ensure compliance with financial procedures?

This question assesses the candidate’s organizational skills and attention to detail.

Sample answer:

“I use a combination of billing software and manual checks to track incoming payments. I also cross-reference with our financial procedures to ensure full compliance.”

How do you ensure the timely collection of invoices?

This question aims to gauge the candidate’s strategies for ensuring that payments are received on time.

Sample answer:

“I send out reminders before the due date and follow up with a phone call if the payment is late. Consistent communication is key.”

Describe your most hostile payment collection call. How did you handle it?

This question assesses the candidate’s conflict resolution and communication skills.

Sample answer:

“I had a call where the client was very confrontational. I remained calm, listened to their concerns, and offered a reasonable payment plan. This de-escalated the situation.”

Describe a time you went the extra mile to deliver excellent customer service.

This question aims to understand the candidate’s commitment to customer satisfaction.

Sample answer:

“A client was confused about their invoice. Instead of just sending an email, I arranged a video call to walk them through each item. They were very appreciative.”

What does a good proven billing specialist candidate look like?

A strong candidate for a Proven Billing Specialist should have a keen eye for detail, excellent organizational skills, and a solid understanding of financial software. They should also be able to communicate effectively and resolve conflicts diplomatically.

Red flags

Be cautious of candidates who lack experience with billing software, have poor communication skills, or show a lack of attention to detail.

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Sales Consultant interview questions and answers https://resources.workable.com/sales-consultant-interview-questions Thu, 14 Jul 2016 14:28:21 +0000 https://resources.workable.com/?p=5800 This is a sample of Sales Consultant interview questions to ask your candidates. They can help you evaluate their qualifications and choose the perfect fit for your company. 10 good sales consultant interview questions How has your previous experience prepared you for this position? How do you prioritize when you have to meet different clients under strict […]

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This is a sample of Sales Consultant interview questions to ask your candidates. They can help you evaluate their qualifications and choose the perfect fit for your company.

sales consultant interview questions

10 good sales consultant interview questions

  1. How has your previous experience prepared you for this position?
  2. How do you prioritize when you have to meet different clients under strict deadlines?
  3. How do you prepare your presentations?
  4. What brand or sector would you most want to work for and why?
  5. Describe your previous experience as part of a team. What was your role?
  6. How would you advise us to boost our sales?
  7. What is your experience in sales/customer service?
  8. Are you familiar with market analysis?
  9. How comfortable are you speaking in public and motivating team members?
  10. Have you ever implemented a change that increased sales?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How has your previous experience prepared you for this position?

This question aims to assess how the candidate’s past roles and responsibilities have equipped them for the job at hand.

Sample answer:

“In my previous role, I was responsible for client acquisition and retention, which involved a lot of the same skills required for this position. I also gained experience in market analysis and team collaboration.”

2. How do you prioritize when you have to meet different clients under strict deadlines?

This question seeks to understand the candidate’s time management and prioritization skills.

Sample answer:

“I use a combination of urgency and importance to prioritize tasks. Clients with immediate needs or larger accounts usually take precedence. I also use CRM software to keep track of deadlines.”

3. How do you prepare your presentations?

This question aims to gauge the candidate’s preparation and presentation skills.

Sample answer:

“I start by understanding the client’s needs and expectations. Then I gather relevant data and insights to include in the presentation. I also rehearse multiple times to ensure smooth delivery.”

4. What brand or sector would you most want to work for and why?

This question assesses the candidate’s industry preferences and their reasons for those preferences.

Sample answer:

“I would love to work in the renewable energy sector because it aligns with my personal values and it’s an industry with huge growth potential.”

5. Describe your previous experience as part of a team. What was your role?

This question aims to understand the candidate’s teamwork skills and their role in team settings.

Sample answer:

“In my previous team, I was the lead sales consultant. My role involved setting targets, delegating tasks, and ensuring that the team met its sales goals.”

6. How would you advise us to boost our sales?

This question assesses the candidate’s strategic thinking and problem-solving skills.

Sample answer:

“Based on what I know so far, focusing on customer retention could be beneficial. Happy customers are more likely to refer others and make repeat purchases.”

7. What is your experience in sales/customer service?

This question aims to gauge the candidate’s experience and skills in sales and customer service.

Sample answer:

“I have over five years of experience in sales and customer service. I’ve worked in both B2B and B2C settings and have consistently met or exceeded targets.”

8. Are you familiar with market analysis?

This question seeks to understand the candidate’s familiarity with market analysis techniques.

Sample answer:

“Yes, I am. I’ve used tools like SWOT and PESTLE for market analysis, and I’m comfortable interpreting data to make informed decisions.”

9. How comfortable are you speaking in public and motivating team members?

This question aims to assess the candidate’s public speaking and leadership skills.

Sample answer:

“I’m quite comfortable speaking in public. I’ve led team meetings and client presentations. Motivating team members is something I take pride in; a motivated team is a successful team.”

10. Have you ever implemented a change that increased sales?

This question seeks to understand the candidate’s impact on sales through strategic changes.

Sample answer:

“Yes, I once suggested bundling products together at a discounted rate, which led to a 20% increase in sales over a quarter.”

What does a good sales consultant candidate look like?

A strong Sales Consultant candidate should have a proven track record in sales, excellent communication skills, and the ability to work well in a team. They should also be adept at market analysis and be able to strategize effectively to boost sales.

Red flags

Be cautious of candidates who lack a structured approach to sales, have limited experience in market analysis, or show poor communication skills.

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Field Sales Representative interview questions and answers https://resources.workable.com/field-sales-representative-interview-questions Tue, 06 Sep 2016 12:51:04 +0000 https://resources.workable.com/?p=6458 This set of Field Sales Representative interview questions brings together the most essential questions to ask your candidates to identify those who qualify for this position. 10 good field sales representative interview questions Describe the sales techniques you’re most familiar with. Which ones do you find the most, and least, effective? How do you source […]

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This set of Field Sales Representative interview questions brings together the most essential questions to ask your candidates to identify those who qualify for this position.

field sales representative interview questions

10 good field sales representative interview questions

  1. Describe the sales techniques you’re most familiar with. Which ones do you find the most, and least, effective?
  2. How do you source potential clients?
  3. Who do you think our clients are and what would you suggest to increase our market share?
  4. When do you stop pursuing a client?
  5. What do you do after you close a sale?
  6. Describe the customer decision buying process. What’s your role in each phase?
  7. Have you worked with Salesforce.com? What other CRM software do you know?
  8. What keeps you motivated in this job?
  9. Walk me through a successful cold call.
  10. How do you identify customer needs?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

Describe the sales techniques you’re most familiar with. Which ones do you find the most, and least, effective?

This question aims to gauge the candidate’s familiarity with various sales techniques and their effectiveness.

Sample answer:

“I’m most familiar with consultative selling and solution selling. I find consultative selling to be the most effective as it focuses on customer needs. Hard selling is the least effective in my experience, as it can be off-putting to potential clients.”

How do you source potential clients?

This question seeks to understand the candidate’s strategies for identifying and reaching out to potential clients.

Sample answer:

“I usually source potential clients through networking events, LinkedIn, and industry-specific databases. I also get referrals from existing clients, which often lead to warm leads.”

Who do you think our clients are and what would you suggest to increase our market share?

This question assesses the candidate’s understanding of the target market and their strategic thinking.

Sample answer:

“Based on my research, your primary clients seem to be small to medium-sized businesses in the tech sector. To increase market share, I’d suggest targeting emerging tech hubs where competition might be lower.”

When do you stop pursuing a client?

This question aims to understand the candidate’s persistence and ability to assess when a lead is no longer worth pursuing.

Sample answer:

“I stop pursuing a client when it’s clear that our solution doesn’t meet their needs or if they’ve explicitly asked not to be contacted again. Time is valuable, and it’s important to focus on more promising leads.”

What do you do after you close a sale?

This question evaluates the candidate’s ability to manage customer relationships post-sale.

Sample answer:

“After closing a sale, I make sure to send a thank-you note and schedule a follow-up meeting to discuss implementation and any additional needs the client may have.”

Describe the customer decision buying process. What’s your role in each phase?

This question assesses the candidate’s understanding of the customer buying process and their role at each stage.

Sample answer:

“The customer decision process usually involves awareness, consideration, and decision stages. My role is to provide information in the awareness stage, offer solutions in the consideration stage, and close the deal in the decision stage.”

Have you worked with Salesforce.com? What other CRM software do you know?

This question aims to gauge the candidate’s familiarity with CRM software tools.

Sample answer:

“Yes, I’ve extensively used Salesforce.com. I’m also familiar with HubSpot and Zoho CRM, which I’ve used in previous roles.”

What keeps you motivated in this job?

This question seeks to understand what drives the candidate in a sales role, which can be demanding.

Sample answer:

“Meeting and exceeding sales targets and forming lasting relationships with clients are my main motivators. The thrill of closing a deal keeps me going.”

Walk me through a successful cold call.

This question aims to assess the candidate’s communication and sales skills.

Sample answer:

“I start by introducing myself and the company I represent. I then ask a probing question to gauge their needs before offering a tailored solution. I aim to end the call by setting up a follow-up meeting.”

How do you identify customer needs?

This question evaluates the candidate’s ability to understand and meet customer needs.

Sample answer:

“I identify customer needs by asking open-ended questions and actively listening to their responses. I also analyze their current solutions to find gaps that our product can fill.”

What does a good field sales representative candidate look like?

A strong candidate for a Field Sales Representative position should have excellent communication skills, a deep understanding of sales processes, and the ability to adapt to different customer needs and market conditions.

Red flags

Be cautious of candidates who lack a structured approach to sales, have limited experience with CRM software, or show poor communication skills.

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QA Engineer interview questions and answers https://resources.workable.com/qa-engineer-interview-questions Fri, 26 Aug 2016 09:03:06 +0000 https://resources.workable.com/?p=6396 This sample of Quality Assurance (QA) Engineer interview questions is optimized to help you identify skilled candidates for your software Quality assurance position. Make sure that you are interviewing the best QA engineers. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good QA engineer interview questions What’s the difference between Quality […]

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This sample of Quality Assurance (QA) Engineer interview questions is optimized to help you identify skilled candidates for your software Quality assurance position.

qa engineer interview questions

Make sure that you are interviewing the best QA engineers. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good QA engineer interview questions

  1. What’s the difference between Quality assurance (QA), Quality control (QC) and Software Testing?
  2. What is smoke testing?
  3. What’s the difference between verification and validation?
  4. Give me some examples of cases where it’s appropriate to conduct regression testing.
  5. What are the best types of tests to perform on web-based applications?
  6. Describe the bug life cycle. What is your role?
  7. What software automation problems have you faced?
  8. How do you determine which applications you should test?
  9. Describe a test strategy that you’ve found to be effective.
  10. What testing tools have you used?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What’s the difference between Quality assurance (QA), Quality control (QC) and Software Testing?

This question aims to assess the candidate’s understanding of the fundamental concepts in quality assurance and testing.

Sample answer:

“QA is a proactive process that ensures quality in the entire software development process. QC is a subset of QA that focuses on assessing the quality of the end product. Software Testing is the actual process of identifying defects.”

2. What is smoke testing?

This question seeks to understand the candidate’s familiarity with different types of testing methodologies.

Sample answer:

“Smoke testing is a quick, preliminary test to reveal simple failures that may prevent the software from working at all. It’s like a ‘sanity check’ for newly deployed code.”

3. What’s the difference between verification and validation?

This question aims to evaluate the candidate’s understanding of key testing terminologies.

Sample answer:

“Verification is the process of checking that a product meets specified requirements, whereas validation is the process of evaluating the final product to check whether it meets the user’s needs.”

4. Give me some examples of cases where it’s appropriate to conduct regression testing.

This question assesses the candidate’s practical experience and understanding of when to use specific types of tests.

Sample answer:

“Regression testing is appropriate when there are code changes in existing features, when a new feature is added, or when there is a bug fix to ensure that new changes haven’t disrupted existing functionalities.”

5. What are the best types of tests to perform on web-based applications?

This question aims to gauge the candidate’s expertise in testing web applications specifically.

Sample answer:

“For web-based applications, it’s crucial to perform functional testing, usability testing, security testing, and performance testing to ensure a comprehensive evaluation.”

6. Describe the bug life cycle. What is your role?

This question seeks to understand the candidate’s role in bug tracking and management.

Sample answer:

“The bug life cycle starts from the identification of the bug, moves through stages like ‘Open,’ ‘In Progress,’ ‘Resolved,’ and ends at ‘Closed.’ My role involves identifying, documenting, and tracking the bug until it’s resolved.”

7. What software automation problems have you faced?

This question assesses the candidate’s problem-solving skills in the context of automation.

Sample answer:

“One issue I’ve faced is dealing with flaky tests that pass or fail unpredictably. I addressed this by improving test isolation and making the tests more robust.”

8. How do you determine which applications you should test?

This question aims to understand the candidate’s decision-making process in choosing which applications to test.

Sample answer:

“I prioritize applications based on their business impact, user base, and complexity. Critical applications that have a broad user base are usually tested first.”

9. Describe a test strategy that you’ve found to be effective.

This question evaluates the candidate’s strategic thinking in test planning.

Sample answer:

“An effective test strategy I’ve used involves risk-based testing where we focus on the most critical areas of the application first, followed by less critical areas.”

10. What testing tools have you used?

This question assesses the candidate’s familiarity with various testing tools.

Sample answer:

“I have experience with Selenium for web automation, JIRA for bug tracking, and Postman for API testing.”

What does a good QA engineer candidate look like?

A strong QA Engineer candidate should have a solid understanding of testing methodologies, be proficient in automation tools, and possess excellent problem-solving and communication skills.

Red flags

Be cautious of candidates who lack a structured approach to testing, have limited experience with testing tools, or show a lack of understanding of basic testing concepts.

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Product Designer interview questions and answers https://resources.workable.com/product-designer-interview-questions Tue, 06 Oct 2015 12:04:57 +0000 https://resources.workable.com/?p=2329 This Product Designer interview questions profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. It focuses primarily on digital product design but many of the non-technical questions could equally well apply to a physical product designer interview. Similar job titles include UX Designer. 10 good product […]

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This Product Designer interview questions profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. It focuses primarily on digital product design but many of the non-technical questions could equally well apply to a physical product designer interview. Similar job titles include UX Designer.

product designer interview questions

10 good product designer interview questions

  1. Talk to us about your studies; tell us about an aspect of your course that you found the most engaging.
  2. What’s your current occupation/What are you currently working on?
  3. Take us through a couple of your favorite pieces in your portfolio.
  4. To what extent do you “own” the work in your portfolio?
  5. How do you prototype your ideas?
  6. Tell us how you put yourself in the mind of the user.
  7. Tell us about a project that didn’t go as planned.
  8. Do you have a side project you’d like to talk to us about?
  9. What is your preferred development environment?
  10. Can you describe the difference between progressive enhancement and graceful degradation?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

Talk to us about your studies; tell us about an aspect of your course that you found the most engaging.

This question aims to understand the candidate’s educational background and what aspects of design education they found most engaging.

Sample answer:

“I majored in Graphic Design and particularly enjoyed the course on User Experience Design. It opened my eyes to the importance of designing with the user in mind.”

What’s your current occupation/What are you currently working on?

This question seeks to understand the candidate’s current role or projects, providing insight into their practical experience.

Sample answer:

“I’m currently a Product Designer at XYZ Corp, working on improving the user interface for our main product.”

Take us through a couple of your favorite pieces in your portfolio.

This question aims to delve into the candidate’s past work, their design process, and the rationale behind their design decisions.

Sample answer:

“One of my favorite projects was redesigning a mobile app for a healthcare provider. I focused on simplifying the user journey and making the interface more intuitive.”

To what extent do you “own” the work in your portfolio?

This question assesses the candidate’s contribution to the projects they have worked on.

Sample answer:

“I was the lead designer for most projects in my portfolio. I was responsible for everything from initial research to the final design.”

How do you prototype your ideas?

This question evaluates the candidate’s familiarity with prototyping tools and their approach to testing design ideas.

Sample answer:

“I usually start with paper sketches, then move to digital wireframes using tools like Figma. I iterate based on user feedback.”

Tell us how you put yourself in the mind of the user.

This question aims to understand the candidate’s approach to user-centric design.

Sample answer:

“I start by conducting user interviews and surveys. I also create personas to better understand the needs and pain points of the target audience.”

Tell us about a project that didn’t go as planned.

This question assesses the candidate’s problem-solving skills and how they handle challenges.

Sample answer:

“I was working on a project that had shifting requirements. It was challenging, but we adapted by prioritizing features and maintaining open communication.”

Do you have a side project you’d like to talk to us about?

This question provides insight into the candidate’s interests and passion projects outside of work.

Sample answer:

“I’m currently working on a personal project to design an app that helps people find local volunteering opportunities.”

What is your preferred development environment?

This question gauges the candidate’s technical preferences and adaptability.

Sample answer:

“I prefer working on a Mac OS environment, using VS Code as my text editor and Git for version control.”

Can you describe the difference between progressive enhancement and graceful degradation?

This question tests the candidate’s understanding of key design principles.

Sample answer:

“Progressive enhancement starts with a basic, functional website and adds features for more advanced browsers. Graceful degradation starts with a full-featured site and ensures it still works on older browsers.”

What does a good product designer candidate look like?

A strong Product Designer candidate should have a balanced mix of technical skills, creative thinking, and a user-centric approach. They should be proficient in design tools and be able to articulate their design process clearly.

Red flags

Be cautious of candidates who lack a coherent design process, have poor communication skills, or show a lack of enthusiasm for user-centric design.

Let’s summarize some of the questions and add a few more divided into specific types.

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Case Manager interview questions and answers https://resources.workable.com/case-manager-interview-questions Tue, 10 Nov 2015 20:58:21 +0000 https://resources.workable.com/?p=2641 This Case Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Make sure that you are interviewing the best case managers. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good case manager interview questions What training or experience has […]

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This Case Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

case-manager

Make sure that you are interviewing the best case managers. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good case manager interview questions

  1. What training or experience has prepared you to excel in this role?
  2. What specific interests or specialties do you have in case management, if any?
  3. Walk us through your typical day at work.
  4. What information do you need to have to create the patient’s health care plan?
  5. How do you manage transitions in a patient’s health care plan?
  6. How much negotiation do you have to do on a day-to-day basis?
  7. How would you rate yourself on providing necessary information to a patient’s entire care team?
  8. Describe a time you worked with members of a patient’s care team to achieve a significantly successful outcome.
  9. Described a time you communicated complex medical information to a patient in a way that was easy for them to understand.
  10. How would you minimize your patient’s time in the hospital?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What training or experience has prepared you to excel in this role?

This question aims to understand the candidate’s background and how it equips them for the role of a Case Manager.

Sample answer:

“I have a Master’s degree in Social Work and have worked for five years in a healthcare setting. My experience includes coordinating care plans and working closely with medical professionals.”

2. What specific interests or specialties do you have in case management, if any?

This question seeks to identify any specialized skills or interests the candidate may have that could be beneficial to the role.

Sample answer:

“I have a particular interest in mental health. I find it rewarding to help patients navigate the complexities of mental health services.”

3. Walk us through your typical day at work.

This question aims to get an understanding of how the candidate prioritizes and manages their daily tasks.

Sample answer:

“My day usually starts with reviewing new cases, followed by team meetings to discuss ongoing cases. I then spend time updating care plans and communicating with healthcare providers.”

4. What information do you need to have to create the patient’s health care plan?

This question assesses the candidate’s understanding of the essential elements needed to create an effective healthcare plan.

Sample answer:

“I need a comprehensive medical history, current medications, and input from healthcare providers. I also consider the patient’s personal preferences and financial situation.”

5. How do you manage transitions in a patient’s health care plan?

This question evaluates the candidate’s ability to adapt and manage changes in a patient’s healthcare needs.

Sample answer:

“I regularly review care plans and consult with healthcare providers. If a transition is needed, I ensure it’s smooth and that all parties are informed.”

6. How much negotiation do you have to do on a day-to-day basis?

This question gauges the candidate’s negotiation skills and their ability to advocate for their patients.

Sample answer:

“Negotiation is a daily part of the job, whether it’s with insurance companies or healthcare providers, to ensure the best care for my patients.”

7. How would you rate yourself on providing necessary information to a patient’s entire care team?

This question assesses the candidate’s communication skills and their ability to work as part of a team.

Sample answer:

“I would rate myself as excellent in this area. Effective communication is crucial, and I make sure all team members are on the same page.”

8. Describe a time you worked with members of a patient’s care team to achieve a significantly successful outcome.

This question aims to understand the candidate’s teamwork and problem-solving skills.

Sample answer:

“I coordinated with doctors and therapists to create a holistic care plan for a patient with multiple chronic conditions. The patient’s health improved significantly.”

9. Described a time you communicated complex medical information to a patient in a way that was easy for them to understand.

This question evaluates the candidate’s ability to communicate complex information in an understandable manner.

Sample answer:

“I once had to explain a complicated treatment plan to a patient. I used simple language and visual aids to make it easier for them to understand.”

10. How would you minimize your patient’s time in the hospital?

This question assesses the candidate’s efficiency and their focus on patient-centered care.

Sample answer:

“I would work to ensure that all tests and treatments are scheduled in a timely manner, and advocate for my patient to ensure they can be discharged as soon as it’s medically safe.”

What does a good case manager candidate look like?

A strong Case Manager candidate should have excellent communication skills, a deep understanding of healthcare systems, and the ability to work well in a team. They should also be empathetic, organized, and proactive in managing care plans.

Red flags

Be cautious of candidates who lack interpersonal skills, have poor organizational abilities, or show a lack of empathy and understanding towards patients’ needs.

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Executive Chef interview questions and answers https://resources.workable.com/executive-chef-interview-questions Wed, 14 Oct 2015 16:09:37 +0000 https://resources.workable.com/?p=2383 This Executive Chef interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Similar job titles include Chef. 10 good executive chef interview questions Describe the training that you have and how it relates to this position. In your experience, how does food cost factor into […]

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This Executive Chef interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Similar job titles include Chef.

executive-chef

10 good executive chef interview questions

  1. Describe the training that you have and how it relates to this position.
  2. In your experience, how does food cost factor into menu creation?
  3. What is your involvement with Purchasing and Receiving?
  4. List some of your favorite food vendors and why you like to work with them.
  5. What foods do you like to pair together and why?
  6. How does your winter menu differ from your spring menu?
  7. How do you control the quality of the food that goes out to customers?
  8. How do you take ownership over customers’ experience of your restaurant?
  9. What do you do when customers request ingredient substitutions?
  10. How do you handle special diets (such as gluten-free diets)?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Describe the training that you have and how it relates to this position.

This question aims to understand the candidate’s educational and professional background and how it prepares them for the role of Executive Chef.

Sample answer:

“I have a degree in Culinary Arts from Le Cordon Bleu and over 10 years of experience in various culinary roles. My training has equipped me with the skills needed to manage a kitchen, create menus, and lead a team.”

2. In your experience, how does food cost factor into menu creation?

This question assesses the candidate’s understanding of budgeting and cost control in menu planning.

Sample answer:

“Food cost is a critical factor in menu creation. I always aim for a food cost percentage of around 28-32%. I focus on seasonal ingredients to keep costs low and flavors fresh.”

3. What is your involvement with Purchasing and Receiving?

This question gauges the candidate’s experience with inventory management and supplier relations.

Sample answer:

“I work closely with suppliers to negotiate prices and ensure timely deliveries. I also oversee the receiving process to check the quality of ingredients.”

4. List some of your favorite food vendors and why you like to work with them.

This question helps to understand the candidate’s network and their criteria for choosing vendors.

Sample answer:

“I enjoy working with local farms because they provide fresh, organic produce. For seafood, I prefer vendors who practice sustainable fishing.”

5. What foods do you like to pair together and why?

This question delves into the candidate’s culinary creativity and understanding of flavors.

Sample answer:

“I love pairing earthy flavors with bright acids—like beetroot with goat cheese and a lemon vinaigrette. It creates a balanced and exciting palate.”

6. How does your winter menu differ from your spring menu?

This question assesses the candidate’s adaptability and seasonal awareness in menu planning.

Sample answer:

“In winter, I focus on hearty, warming dishes like stews and roasts. Spring menus are lighter, featuring fresh vegetables and grilled meats.”

7. How do you control the quality of the food that goes out to customers?

This question evaluates the candidate’s attention to detail and quality control measures.

Sample answer:

“I conduct regular taste tests and insist on plate inspections before the food leaves the kitchen. I also train my team to maintain high standards.”

8. How do you take ownership over customers’ experience of your restaurant?

This question explores the candidate’s customer service philosophy.

Sample answer:

“I believe that the dining experience starts the moment a guest walks in. From the ambiance to the service and food, every detail matters.”

9. What do you do when customers request ingredient substitutions?

This question assesses the candidate’s flexibility and problem-solving skills.

Sample answer:

“I try to accommodate substitutions whenever possible, without compromising the dish’s integrity. Customer satisfaction is a priority.”

10. How do you handle special diets (such as gluten-free diets)?

This question gauges the candidate’s inclusivity and adaptability in menu planning.

Sample answer:

“I always have gluten-free options on the menu and train my staff to handle special requests with care to avoid cross-contamination.”

What does a good executive chef candidate look like?

A strong Executive Chef candidate should have a blend of culinary expertise, managerial skills, and a deep understanding of financial aspects like cost control. They should also be creative, adaptable, and customer-focused.

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Employee volunteering policy template https://resources.workable.com/employee-volunteering-policy-template Fri, 01 Sep 2023 14:28:37 +0000 https://resources.workable.com/?p=90155 Adopting an employee volunteering policy offers a multitude of benefits, from boosting employee morale to enhancing a company’s reputation in the community. A well-defined employee volunteering policy ensures that these activities align with the company’s objectives and values, while also providing a structured framework that mitigates legal risks. It serves as a roadmap for employees, […]

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Adopting an employee volunteering policy offers a multitude of benefits, from boosting employee morale to enhancing a company’s reputation in the community. A well-defined employee volunteering policy ensures that these activities align with the company’s objectives and values, while also providing a structured framework that mitigates legal risks.

It serves as a roadmap for employees, detailing how they can give back to the community in a way that also benefits the organization.

An employee volunteering policy should include:

  • Types of supported volunteer activities
  • Time-off and compensation policies
  • Eligibility and participation
  • Liability and risk management

What is a corporate volunteer policy?

A corporate volunteer policy is an organized framework that enables employees to participate in volunteer activities while aligning with the company’s values and objectives.

It often includes guidelines on the types of volunteer activities supported, time-off policies, and procedures for reporting and evaluation.

Why is it important to establish a volunteer policy?

Companies with robust volunteer programs often experience enhanced employee engagement and retention, contributing to a more stable and motivated workforce.
Additionally, these volunteer initiatives significantly bolster the company’s reputation within the community, serving as a form of positive public relations.

A well-crafted volunteer policy not only provides legal safeguards by setting clear guidelines but also aligns seamlessly with other company initiatives.

This creates a more cohesive work environment, where corporate social responsibility and business objectives mutually reinforce each other.

Step-by-step guide on how to write an employee volunteering policy

Step 1: Define the purpose and objectives

Start by outlining the overall goals for the volunteer program. Make sure these align with the company’s broader objectives and values.

Step 2: Specify supported volunteer activities

List the types of volunteer activities that the company will support. This could range from environmental clean-ups to educational initiatives.

Step 3: Set eligibility and participation criteria

Clearly define who is eligible to participate in the program and outline the process for signing up for volunteer opportunities.

Step 4: Detail time-off and compensation

Explain the company’s stance on time off for volunteer activities. This could include paid time off, flexible schedules, or other compensation methods.

Step 5: Address liability and risk management

Include provisions for managing potential risks, such as requiring employees to sign a waiver or ensuring appropriate insurance coverage.

Step 6: Implement reporting and evaluation mechanisms

Set up a system for tracking volunteer hours and activities. Also, establish metrics for evaluating the impact of the volunteer program.

Step 7: Review and revise

Once the initial draft is complete, review and revise as necessary. It may also be beneficial to seek legal advice to ensure all bases are covered.

Employee volunteering policy template

Introduction

Welcome to [company name] Corporate Volunteer Policy. This document outlines the guidelines and procedures for employees who wish to engage in volunteer activities. Our aim is to foster a culture of giving back to the community while aligning with [company name] core values and objectives.

Policy brief and purpose

The purpose of this policy is to:

  • Encourage employees to contribute positively to the community.
  • Provide a structured framework for volunteer activities.
  • Align volunteer efforts with [company name] corporate social responsibility goals.

Supported volunteer activities

[Company name] supports the following types of volunteer activities:

  • Environmental conservation efforts.
  • Educational programs for underprivileged children.
  • Community health and wellness initiatives.

Eligibility and participation

All full-time employees are eligible to participate in volunteer activities.
Interested employees must fill out a Volunteer Activity Request Form and submit it to the HR department for approval.

Time-off and compensation

Employees are allowed up to 16 hours of paid Volunteer Time Off (VTO) per year.

Additional unpaid time off for volunteering may be granted at the discretion of the department manager.

Liability and risk management

Employees must sign a liability waiver before participating in any volunteer activities.
[Company name] holds a general liability insurance policy that covers employees during approved volunteer activities.

Reporting and evaluation

Employees are required to log their volunteer hours using [company name] Volunteer Tracking System.

The HR department will evaluate the impact of volunteer activities annually, using metrics such as the number of volunteer hours logged and community feedback.

Code of Conduct

Employees must adhere to [company name] general Code of Conduct while participating in volunteer activities.

Any misconduct may result in disciplinary action and revocation of volunteer privileges.
Amendments

[Company name] reserves the right to amend this policy at any time. Employees will be notified of any changes.

Signature and Date
[HR Manager’s Name]
[Date]

Disclaimer: This policy template is meant to provide general guidelines and should be used as a reference. It may not take into account all relevant local, state or federal laws and is not a legal document. Neither the author nor Workable will assume any legal liability that may arise from the use of this policy.

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Restaurant Manager interview questions and answers https://resources.workable.com/restaurant-manager-interview-questions Fri, 16 Oct 2015 20:22:07 +0000 https://resources.workable.com/?p=2393 This Restaurant Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Make sure that you are interviewing the best restaurant managers. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good restaurant manager interview questions Have you dined with us […]

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This Restaurant Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

restaurant-manager

Make sure that you are interviewing the best restaurant managers. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good restaurant manager interview questions

  1. Have you dined with us before? What would you change or improve?
  2. How would you describe our competitors and our customers?
  3. What’s the most challenging aspect of being a restaurant manager?
  4. How would you rate your cost control abilities? What actions have you taken to save costs or increase revenue?
  5. How do you stay up-to-date and precise on revenue reports, inventory reports, and payroll reports?
  6. An item on the menu is not selling well. How would you discuss this with your chef?
  7. Recall a time you resolved a conflict with a guest, employee, or supervisor at work. How did you handle it?
  8. Recall a time you mentored someone. Where were they when you first started? Where are they now?
  9. When was the last time you fired someone? Why did you fire them?
  10. Describe a time you went above and beyond guest expectations.

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Have you dined with us before? What would you change or improve?

This question aims to assess the candidate’s familiarity with your restaurant and their ability to provide constructive feedback.

Sample answer:

“Yes, I have dined here. I enjoyed the atmosphere but felt that the wait time for food could be improved.”

2. How would you describe our competitors and our customers?

This question gauges the candidate’s market awareness and understanding of customer demographics.

Sample answer:

“Your competitors focus on fine dining, while your customers seem to be young professionals looking for a casual yet upscale experience.”

3. What’s the most challenging aspect of being a restaurant manager?

This question helps to understand the candidate’s perception of the role’s challenges and how they would approach them.

Sample answer:

“The most challenging aspect is balancing customer satisfaction with operational efficiency. It’s a constant juggling act.”

4. How would you rate your cost control abilities? What actions have you taken to save costs or increase revenue?

This question assesses the candidate’s financial acumen and their ability to manage budgets effectively.

Sample answer:

“I’d rate myself 8 out of 10. I’ve negotiated better deals with suppliers and optimized staff schedules to save costs.”

5. How do you stay up-to-date and precise on revenue reports, inventory reports, and payroll reports?

This question evaluates the candidate’s organizational skills and attention to detail.

Sample answer:

“I use a combination of software tools and regular audits to ensure all reports are accurate and up-to-date.”

6. An item on the menu is not selling well. How would you discuss this with your chef?

This question tests the candidate’s communication skills and their ability to work collaboratively with kitchen staff.

Sample answer:

“I would present the sales data and suggest we either improve the dish or consider replacing it with something more popular.”

7. Recall a time you resolved a conflict with a guest, employee, or supervisor at work. How did you handle it?

This question assesses the candidate’s conflict resolution skills.

Sample answer:

“I once had a guest complaint about service speed. I apologized, explained the situation, and offered a discount on their next visit.”

8. Recall a time you mentored someone. Where were they when you first started? Where are they now?

This question gauges the candidate’s leadership and mentoring abilities.

Sample answer:

“I mentored a server who was struggling with customer interactions. After coaching, they became one of our top performers and are now a shift leader.”

9. When was the last time you fired someone? Why did you fire them?

This question assesses the candidate’s ability to make tough decisions and manage staff effectively.

Sample answer:

“I had to fire someone six months ago for repeated tardiness and failure to improve after warnings.”

10. Describe a time you went above and beyond guest expectations.

This question evaluates the candidate’s commitment to customer service.

Sample answer:

“A guest was celebrating a special occasion, so I arranged a complimentary dessert and personalized service. They became a regular customer.”

What does a good restaurant manager candidate look like?

A strong restaurant manager candidate will have a balanced mix of financial acumen, leadership skills, and a deep understanding of customer service. They should be able to handle stress well and make decisions that benefit both the staff and the business.

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Senior Java Developer interview questions and answers https://resources.workable.com/senior-java-developer-interview-questions Wed, 19 Aug 2015 14:14:52 +0000 https://resources.workable.com/?p=2139 This Senior Java Developer interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. These are best suited as senior java developer interview questions, but can be modified for any member of a java development team. Similar job titles include Java Programmer, J2EE Developer, Java Application Developer, Java […]

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This Senior Java Developer interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. These are best suited as senior java developer interview questions, but can be modified for any member of a java development team. Similar job titles include Java Programmer, J2EE Developer, Java Application Developer, Java Integration Developer, Java Backend Developer.

java-developer

10 good senior java developer interview questions

  1. What does a Just in Time compiler have to offer? Do you know of any programming language runtimes that use one?
  2. How is preemptive threading model different from the cooperative threading model?
  3. What tools & practices would you consider necessary for a Continuous Delivery solution?
  4. What do you think makes a unit test good? What about functional ones?
  5. Do arguments in Java get passed by reference or by value?
  6. How is Java SE related to Java EE?
  7. What are the most important features introduced in Java 5, 7 and 8 respectively?
  8. What is the difference between HashMap, ConcurrentHashMap and Map returned by Collections.synchronizedMap?
  9. You want to synchronize 5 threads to start at the same time. Describe a solution.
  10. What do you know about the Java Scripting API? Can you think of a use case?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What does a Just in Time compiler have to offer? Do you know of any programming language runtimes that use one?

This question assesses the candidate’s understanding of Just in Time compilation and its benefits.

Sample answer:

“A Just in Time (JIT) compiler converts bytecode into native machine code just before execution, improving performance. Java and .NET both use JIT compilers.”

2. How is preemptive threading model different from the cooperative threading model?

This question evaluates the candidate’s knowledge of threading models in programming.

Sample answer:

“In preemptive threading, the OS controls thread execution, while in cooperative threading, threads yield control to each other. Preemptive is generally more robust.”

3. What tools & practices would you consider necessary for a Continuous Delivery solution?

This question gauges the candidate’s familiarity with DevOps practices related to Java development.

Sample answer:

“Tools like Jenkins for automation, JUnit for testing, and Docker for containerization are essential. Practices include automated testing, code reviews, and frequent commits.”

4. What do you think makes a unit test good? What about functional ones?

This question assesses the candidate’s understanding of testing methodologies.

Sample answer:

“A good unit test is isolated, repeatable, and tests a single logical concept. Functional tests should cover user scenarios and may involve multiple units.”

5. Do arguments in Java get passed by reference or by value?

This question tests the candidate’s understanding of Java’s argument-passing mechanism.

Sample answer:

“In Java, primitive types are passed by value, and objects are passed by reference value, meaning the reference itself is passed by value.”

6. How is Java SE related to Java EE?

This question evaluates the candidate’s understanding of different Java platforms.

Sample answer:

“Java SE (Standard Edition) provides core Java features, while Java EE (Enterprise Edition) builds on SE and provides additional libraries for enterprise-level applications.”

7. What are the most important features introduced in Java 5, 7 and 8 respectively?

This question assesses the candidate’s knowledge of Java’s evolution.

Sample answer:

“Java 5 introduced generics, metadata, and enumerated types. Java 7 brought the try-with-resources statement. Java 8 added lambdas, streams, and the java.time package.”

8. What is the difference between HashMap, ConcurrentHashMap and Map returned by Collections.synchronizedMap?

This question tests the candidate’s understanding of Java’s collection framework.

Sample answer:

“HashMap is non-thread-safe, while ConcurrentHashMap is thread-safe and allows concurrent read and write. Collections.synchronizedMap provides a synchronized wrapper around a map.”

9. You want to synchronize 5 threads to start at the same time. Describe a solution.

This question evaluates the candidate’s knowledge of thread synchronization in Java.

Sample answer:

“You can use a CyclicBarrier with 5 parties to ensure that all threads start at the same time.”

10. What do you know about the Java Scripting API? Can you think of a use case?

This question assesses the candidate’s knowledge of Java’s capabilities for scripting languages.

Sample answer:

“The Java Scripting API allows you to integrate scripting languages like JavaScript into Java applications. A use case could be server-side data validation.”

What does a good senior java developer candidate look like?

A strong Senior Java Developer candidate will have an in-depth understanding of Java and its ecosystem, excellent problem-solving skills, and experience with best practices like testing and continuous delivery.

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Coding interview questions and answers https://resources.workable.com/coding-interview-questions Mon, 23 Jan 2017 17:19:09 +0000 https://resources.workable.com/?p=8215 These sample Coding interview questions are customized for different programming languages and can be used to test candidates on general coding and language-specific criteria. Use these programming questions to evaluate candidates’ skills and hire the best programmers for your company. 10 good coding interview questions Describe the process of writing a piece of code from […]

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These sample Coding interview questions are customized for different programming languages and can be used to test candidates on general coding and language-specific criteria. Use these programming questions to evaluate candidates’ skills and hire the best programmers for your company.

coding interview questions

10 good coding interview questions

  • Describe the process of writing a piece of code from requirements to delivery.
  • Which tools have you used to test your code quality?
  • How can you debug a program while it’s being used?
  • What’s your favorite programming language and why? What features (if any) would you like to add to this language?
  • Where do you place most of your focus when reviewing somebody else’s code?
  • How do you stay up-to-date with the latest technology developments?
  • What is the difference between String, StringBuilder and StringBuffer in Java?
  • Can you explain circular dependencies in Python and potential ways to avoid them?
  • What’s the difference between the include() and require() functions in PHP?
  • Can you describe the difference between inline elements and block elements in HTML/CSS?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

Describe the process of writing a piece of code from requirements to delivery.

This question evaluates the candidate’s understanding of the software development lifecycle.

Sample answer:

“I start by understanding the requirements and breaking them down into smaller tasks. Then I write the code, followed by unit testing. After that, I integrate and perform system testing before the final delivery.”

Which tools have you used to test your code quality?

This question assesses the candidate’s familiarity with code quality tools.

Sample answer:

“I’ve used tools like JUnit for Java, PyTest for Python, and ESLint for JavaScript to ensure code quality.”

How can you debug a program while it’s being used?

This question tests the candidate’s debugging skills in real-time scenarios.

Sample answer:

“I would use logging and monitoring tools to identify issues without affecting the user experience.”

What’s your favorite programming language and why? What features (if any) would you like to add to this language?

This question gauges the candidate’s preferences and their understanding of programming languages.

Sample answer:

“I love Python for its readability and versatility. However, I wish it had better multi-threading support.”

Where do you place most of your focus when reviewing somebody else’s code?

This question evaluates the candidate’s code review practices.

Sample answer:

“I focus on code readability, efficiency, and whether it adheres to best practices.”

How do you stay up-to-date with the latest technology developments?

This question assesses the candidate’s commitment to continuous learning.

Sample answer:

“I follow tech blogs, participate in online forums, and attend industry conferences.”

What is the difference between String, StringBuilder and StringBuffer in Java?

This question tests the candidate’s knowledge of Java’s string handling.

Sample answer:

“String is immutable, while StringBuilder and StringBuffer are mutable. StringBuffer is thread-safe, unlike StringBuilder.”

Can you explain circular dependencies in Python and potential ways to avoid them?

This question evaluates the candidate’s understanding of Python’s dependency management.

Sample answer:

“Circular dependencies occur when two modules depend on each other. To avoid this, you can use import statements wisely or refactor the code.”

What’s the difference between the include() and require() functions in PHP?

This question tests the candidate’s knowledge of PHP’s file inclusion mechanisms.

Sample answer:

“Both are used for file inclusion, but require() will produce a fatal error if the file is not found, while include() will only produce a warning.”

Can you describe the difference between inline elements and block elements in HTML/CSS?

This question assesses the candidate’s understanding of HTML/CSS styling.

Sample answer:

“Inline elements do not start on a new line and only take up as much width as necessary. Block elements take up the full width and start on a new line.”

What does a good coding candidate look like?

A strong coding candidate will have a deep understanding of multiple programming languages, excellent problem-solving skills, and a commitment to producing high-quality code.

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Tax Accountant interview questions and answers https://resources.workable.com/tax-accountant-interview-questions Thu, 04 May 2017 08:11:11 +0000 https://resources.workable.com/?p=13013 Use these sample Tax Accountant interview questions as part of your hiring process to assess candidates’ financial and accounting skills. 10 good tax accountant interview questions What would you do if you received a B-Notice on behalf of your client? What information would you use to create a forecasting report for next year’s tax returns? […]

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Use these sample Tax Accountant interview questions as part of your hiring process to assess candidates’ financial and accounting skills.

Tax Accountant interview questions

10 good tax accountant interview questions

  1. What would you do if you received a B-Notice on behalf of your client?
  2. What information would you use to create a forecasting report for next year’s tax returns?
  3. You thought the deadline for tax payment submission was in a month, but it’s actually in a week. How would you handle this?
  4. How would you inform your manager that your company needs to pay a fine because you weren’t aware of a regulatory change?
  5. What accounting software are you familiar with?
  6. What monthly and annual reports do you create?
  7. What information do you need to submit a 1096? What’s different when you e-file a 1099?
  8. What is an IRS Backup Withholding Notice?
  9. Describe a time you saved your client/employer money.
  10. Have you ever faced an ethical dilemma at work? If so, how did you manage it?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What would you do if you received a B-Notice on behalf of your client?

This question assesses the candidate’s knowledge of IRS notices and their problem-solving skills.

Sample answer:

“First, I would review the B-Notice to understand the issue. Then, I would contact the client to gather any missing information and respond to the IRS within the stipulated timeframe.”

2. What information would you use to create a forecasting report for next year’s tax returns?

This question evaluates the candidate’s understanding of tax planning and forecasting.

Sample answer:

“I would use historical tax data, current financial statements, and any upcoming changes in tax laws to create an accurate forecasting report.”

3. You thought the deadline for tax payment submission was in a month, but it’s actually in a week. How would you handle this?

This question tests the candidate’s ability to handle stressful situations and tight deadlines.

Sample answer:

“I would immediately prioritize the task, inform the client, and work diligently to meet the new deadline without compromising accuracy.”

4. How would you inform your manager that your company needs to pay a fine because you weren’t aware of a regulatory change?

This question gauges the candidate’s communication skills and accountability.

Sample answer:

“I would schedule a meeting with my manager to discuss the issue openly, take responsibility, and outline steps to prevent such errors in the future.”

5. What accounting software are you familiar with?

This question assesses the candidate’s technical skills and familiarity with accounting tools.

Sample answer:

“I am proficient in QuickBooks, TurboTax, and Microsoft Excel for various accounting and tax preparation tasks.”

6. What monthly and annual reports do you create?

This question evaluates the candidate’s experience with financial reporting.

Sample answer:

“I regularly prepare monthly cash flow statements, quarterly tax estimates, and annual income tax returns.”

7. What information do you need to submit a 1096? What’s different when you e-file a 1099?

This question tests the candidate’s knowledge of tax forms and e-filing procedures.

Sample answer:

“For a 1096, you need the total amount paid and withheld for the year. E-filing a 1099 requires the same information but is submitted electronically, often with different software.”

8. What is an IRS Backup Withholding Notice?

This question assesses the candidate’s understanding of specific IRS notices and their implications.

Sample answer:

“An IRS Backup Withholding Notice indicates that the taxpayer identification number might be incorrect, and backup withholding will start if the issue isn’t resolved.”

9. Describe a time you saved your client/employer money.

This question evaluates the candidate’s ability to provide value through tax planning and strategy.

Sample answer:

“I identified overlooked tax deductions for a client, which resulted in a 20% reduction in their tax liability.”

10. Have you ever faced an ethical dilemma at work? If so, how did you manage it?

This question gauges the candidate’s ethical standards and problem-solving skills.

Sample answer:

“I once discovered a colleague was inflating expenses. I reported it to management, as maintaining ethical standards is crucial in accounting.”

What does a good tax accountant candidate look like?

A strong tax accountant candidate will have a solid understanding of tax laws, excellent analytical skills, and a high level of integrity. They should also be proficient in accounting software and have good communication skills.

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Art Director interview questions and answers https://resources.workable.com/art-director-interview-questions Fri, 20 Nov 2015 21:42:24 +0000 https://resources.workable.com/?p=2739 This Art Director interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good art director Interview Questions As a designer, whose work do you admire? What product would you like to design or redesign? What creative projects do you do on your own […]

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This Art Director interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

art-director

10 good art director Interview Questions

  1. As a designer, whose work do you admire?
  2. What product would you like to design or redesign?
  3. What creative projects do you do on your own time?
  4. How do you keep up with the latest creative tools and technologies?
  5. What tools do you rely on in your day-to-day work?
  6. How influenced are you by current trends?
  7. How has your design direction contributed to solving a business problem?
  8. Let’s say you’ve started working on a high-profile brand. What do you do in the first week to learn about the brand?
  9. Describe one of the most challenging design projects you’ve ever worked on.
  10. Your most important client hates your work. What do you do?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. As a designer, whose work do you admire?

This question aims to understand the candidate’s inspirations and influences in the design world.

Sample answer:

“I’ve always admired the work of Paula Scher for her groundbreaking typography and brand identity projects. Her work has influenced my approach to design.”

2. What product would you like to design or redesign?

This question assesses the candidate’s creative vision and their ability to identify design opportunities.

Sample answer:

“I would love to redesign public transportation apps to make them more user-friendly and visually appealing.”

3. What creative projects do you do on your own time?

This question explores the candidate’s passion for design outside of work.

Sample answer:

“I enjoy working on personal branding projects and experimenting with different illustration styles in my free time.”

4. How do you keep up with the latest creative tools and technologies?

This question gauges the candidate’s commitment to professional development.

Sample answer:

“I regularly read design blogs, attend webinars, and experiment with new software to stay updated.”

5. What tools do you rely on in your day-to-day work?

This question assesses the candidate’s familiarity with essential design tools.

Sample answer:

“I primarily use Adobe Creative Suite for most of my design work, along with Sketch for UI/UX projects.”

6. How influenced are you by current trends?

This question explores how the candidate balances trends with timeless design principles.

Sample answer:

“While it’s important to be aware of trends, I believe in creating designs that are both contemporary and enduring.”

7. How has your design direction contributed to solving a business problem?

This question evaluates the candidate’s ability to align design strategy with business objectives.

Sample answer:

“I once led a rebranding project that resulted in a 30% increase in customer engagement.”

8. Let’s say you’ve started working on a high-profile brand. What do you do in the first week to learn about the brand?

This question tests the candidate’s approach to understanding a new brand’s identity and objectives.

Sample answer:

“I would immerse myself in the brand’s existing materials, talk to key stakeholders, and conduct market research.”

9. Describe one of the most challenging design projects you’ve ever worked on.

This question assesses the candidate’s problem-solving skills and resilience.

Sample answer:

“The most challenging project was designing an e-commerce site within a tight deadline. Effective team collaboration and time management were crucial.”

10. Your most important client hates your work. What do you do?

This question gauges the candidate’s client management and conflict resolution skills.

Sample answer:

“I would seek specific feedback to understand their concerns and make revisions accordingly, while maintaining the integrity of the design.”

What does a good art director candidate look like?

A strong art director candidate will have a robust portfolio, demonstrate a deep understanding of design principles, and possess excellent communication skills. They should also be adept at team management and aligning creative strategies with business goals.

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Technical Recruiter interview questions and answers https://resources.workable.com/technical-recruiter-interview-questions Fri, 01 Sep 2017 09:49:41 +0000 https://resources.workable.com/?p=22760 Use these sample Technical Recruiter interview questions to evaluate candidates’ skills and hire the most qualified professionals. For similar roles, check our Recruiter and Executive Recruiter interview questions. 10 good technical recruiter interview questions Mention two-three common buzzwords you come across in technical job descriptions. What phrases would you use instead? What questions would you […]

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Use these sample Technical Recruiter interview questions to evaluate candidates’ skills and hire the most qualified professionals.

For similar roles, check our Recruiter and Executive Recruiter interview questions.

Technical Recruiter interview questions

10 good technical recruiter interview questions

  1. Mention two-three common buzzwords you come across in technical job descriptions. What phrases would you use instead?
  2. What questions would you ask a hiring manager to learn about the requirements for an open role within their department?
  3. If we wanted to double our engineering team’s size in X months, which sourcing methods would you use?
  4. If a candidate declined your job offer one day before their start date, what would you do?
  5. How is technical recruiting different from recruiting for non-technical roles?
  6. Do you participate in tech forums to source candidates? If so, which ones?
  7. How do you prepare before conducting a technical interview?
  8. Which roles have you found the hardest to fill and why?
  9. Describe a time when you struggled to collaborate with a hiring manager.
  10. How do you contact potential candidates you source on LinkedIn?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Mention two-three common buzzwords you come across in technical job descriptions. What phrases would you use instead?

This question assesses the candidate’s understanding of technical jargon and their ability to communicate effectively.

Sample answer:

“I often see terms like ‘rockstar developer’ or ‘ninja coder.’ Instead, I’d use more descriptive phrases like ‘highly-skilled software engineer’ or ‘proficient in multiple programming languages.'”

2. What questions would you ask a hiring manager to learn about the requirements for an open role within their department?

This question evaluates the candidate’s approach to gathering job requirements and how well they can align those with potential candidates.

Sample answer:

“I would ask about the specific technical skills required, the level of experience needed, and what the day-to-day responsibilities would be. I’d also inquire about the team culture and any soft skills that would be beneficial.”

3. If we wanted to double our engineering team’s size in X months, which sourcing methods would you use?

This question tests the candidate’s ability to scale recruitment efforts and their familiarity with various sourcing methods.

Sample answer:

“I would use a combination of methods, including job boards specialized in tech roles, social media advertising, and leveraging existing employees’ networks for referrals. I’d also consider hosting or attending tech meetups.”

4. If a candidate declined your job offer one day before their start date, what would you do?

This question gauges the candidate’s problem-solving skills and ability to handle stressful situations.

Sample answer:

“I would immediately inform the hiring manager and discuss the next steps. I’d also reach out to other strong candidates from the pipeline to gauge their interest while simultaneously posting the job opening again.”

5. How is technical recruiting different from recruiting for non-technical roles?

This question assesses the candidate’s understanding of the unique challenges and requirements of technical recruiting.

Sample answer:

“Technical recruiting often requires a deeper understanding of specific skill sets, programming languages, and project experiences. The talent pool is also more competitive, making speed and precision crucial.”

6. Do you participate in tech forums to source candidates? If so, which ones?

This question evaluates the candidate’s proactive sourcing methods and their engagement with the tech community.

Sample answer:

“Yes, I regularly participate in forums like Stack Overflow and GitHub to identify potential candidates and understand current tech trends.”

7. How do you prepare before conducting a technical interview?

This question tests the candidate’s preparation methods and their ability to assess technical skills effectively.

Sample answer:

“I review the candidate’s resume in detail, prepare a set of technical and behavioral questions, and often collaborate with a technical team member to include some role-specific queries.”

8. Which roles have you found the hardest to fill and why?

This question assesses the candidate’s experience and challenges they’ve faced in technical recruiting.

Sample answer:

“Roles requiring niche skills like machine learning or blockchain have been the hardest to fill due to the limited talent pool and high demand.”

9. Describe a time when you struggled to collaborate with a hiring manager.

This question gauges the candidate’s interpersonal skills and their ability to navigate challenges within the organization.

Sample answer:

“There was a time when a hiring manager was not clear about the job requirements. I arranged a face-to-face meeting to clarify expectations and streamline the recruitment process.”

10. How do you contact potential candidates you source on LinkedIn?

This question tests the candidate’s approach to initial candidate outreach and their persistence in sourcing.

Sample answer:

“I send a personalized message outlining the opportunity and why I think they’d be a good fit. If they don’t respond within a week, I’ll send a follow-up message.”

What does a good technical recruiter candidate look like?

A good technical recruiter is not just familiar with tech jargon but also understands the nuances of various tech roles. They should be proactive, have excellent communication skills, and be adept at building relationships.

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Finance Clerk interview questions and answers https://resources.workable.com/finance-clerk-interview-questions Fri, 26 May 2017 11:55:58 +0000 https://resources.workable.com/?p=14982 Use these sample Finance Clerk interview questions to identify candidates who can perform basic accounting and finance administration tasks. Similar job titles include Accounts Receivable Clerk. 10 good finance clerk interview questions You need to retrieve data from a spreadsheet, but there are some formulas you don’t recognize. How would you go about getting what you […]

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Use these sample Finance Clerk interview questions to identify candidates who can perform basic accounting and finance administration tasks. Similar job titles include Accounts Receivable Clerk.
Finance Clerk interview questions

10 good finance clerk interview questions

  1. You need to retrieve data from a spreadsheet, but there are some formulas you don’t recognize. How would you go about getting what you need?
  2. A coworker asks to see the expense reports of another department. How would you respond?
  3. If you realized you made a mistake on a report, what would you do?
  4. What information would you need to compile a report on accounts receivable?
  5. What would you do if our system broke down while you were in the middle of a transaction?
  6. What would you do if your manager gave you inadequate instructions for a process you were unfamiliar with?
  7. What would you check first if you found a billing discrepancy?
  8. Describe your main duties as a Finance Clerk.
  9. What accounting software have you used?
  10. How do you ensure data entry accuracy?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. You need to retrieve data from a spreadsheet, but there are some formulas you don’t recognize. How would you go about getting what you need?

This question tests the candidate’s problem-solving skills and their ability to navigate complex spreadsheets.

Sample answer:

“I would first try to understand the formula by breaking it down. If I still couldn’t figure it out, I’d consult with a colleague who has more expertise in Excel formulas.”

2. A coworker asks to see the expense reports of another department. How would you respond?

This question assesses the candidate’s understanding of confidentiality and ethical considerations in the workplace.

Sample answer:

“I would politely inform them that I can’t share that information without proper authorization from a supervisor or the concerned department.”

3. If you realized you made a mistake on a report, what would you do?

This question evaluates the candidate’s integrity and their approach to rectifying errors.

Sample answer:

“I would immediately correct the mistake and inform my supervisor, providing both the incorrect and corrected versions for transparency.”

4. What information would you need to compile a report on accounts receivable?

This question tests the candidate’s understanding of accounts receivable and what goes into creating a comprehensive report.

Sample answer:

“I would need details like invoice numbers, customer names, amounts due, and due dates to compile a thorough accounts receivable report.”

5. What would you do if our system broke down while you were in the middle of a transaction?

This question assesses the candidate’s crisis management skills and customer service abilities.

Sample answer:

“I would first ensure that all data is saved or written down. Then, I would inform the customer about the situation and assure them that we are working to resolve it as quickly as possible.”

6. What would you do if your manager gave you inadequate instructions for a process you were unfamiliar with?

This question gauges the candidate’s initiative and problem-solving skills.

Sample answer:

“I would seek clarification from my manager first. If they are unavailable, I would consult any available resources or colleagues familiar with the process.”

7. What would you check first if you found a billing discrepancy?

This question tests the candidate’s attention to detail and their approach to problem-solving in financial matters.

Sample answer:

“I would first verify the amounts against the original invoices and contracts to identify the source of the discrepancy.”

8. Describe your main duties as a Finance Clerk.

This question helps you understand the candidate’s experience and whether it aligns with the job description.

Sample answer:

“My main duties include data entry, maintaining financial records, processing invoices, and assisting in the preparation of financial reports.”

9. What accounting software have you used?

This question assesses the candidate’s familiarity with tools commonly used in financial roles.

Sample answer:

“I have experience with QuickBooks and Microsoft Dynamics for accounting and financial reporting.”

10. How do you ensure data entry accuracy?

This question evaluates the candidate’s attention to detail and methods for ensuring accuracy in their work.

Sample answer:

“I double-check all entries and also use built-in verification tools within the accounting software. Periodic audits also help in ensuring accuracy.”

What does a good finance clerk candidate look like?

A good finance clerk candidate is meticulous, ethical, and proficient in accounting software. They should have strong problem-solving skills and the ability to work under pressure.

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Leasing Consultant interview questions and answers https://resources.workable.com/leasing-consultant-interview-questions Thu, 02 Jun 2016 15:17:20 +0000 https://resources.workable.com/?p=5226 If you’re wondering what are the best Leasing Consultant interview questions to ask, this interview profile will give you great ideas. 10 good leasing consultant interview questions How do you use social media to promote properties? What other advertising techniques do you use? What questions would you ask to evaluate a potential tenant’s requirements? How […]

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If you’re wondering what are the best Leasing Consultant interview questions to ask, this interview profile will give you great ideas.

leasing consultant interview questions

10 good leasing consultant interview questions

How do you use social media to promote properties? What other advertising techniques do you use?
What questions would you ask to evaluate a potential tenant’s requirements?
How would you go about verifying a tenant’s application?
Imagine a potential renter asks you a question about a property but you don’t know the answer. How do you handle this?
If a property was burned or flooded, what would be your responsibilities?
Which of your qualities make you a great salesperson?
How do you keep up with trends in real estate?
What’s excellent customer service for a leasing consultant?
How do you use technology to organize your work?
How do you handle overlapping deadlines?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How do you use social media to promote properties? What other advertising techniques do you use?

This question assesses the candidate’s marketing skills and their ability to leverage various platforms to attract tenants.

Sample answer:

“I use platforms like Instagram and Facebook to showcase properties through high-quality images and virtual tours. I also use SEO techniques for online listings and sometimes collaborate with local businesses to cross-promote.”

2. What questions would you ask to evaluate a potential tenant’s requirements?

This question gauges the candidate’s ability to understand and meet the needs of potential tenants.

Sample answer:

“I would ask about their budget, preferred location, the number of bedrooms they need, and any specific amenities they are looking for. This helps me match them with the perfect property.”

3. How would you go about verifying a tenant’s application?

This question tests the candidate’s thoroughness and attention to detail in crucial administrative tasks.

Sample answer:

“I would start by verifying their employment and income through pay stubs or tax returns. Then, I’d check references and run a background and credit check.”

4. Imagine a potential renter asks you a question about a property but you don’t know the answer. How do you handle this?

This question evaluates the candidate’s problem-solving and communication skills.

Sample answer:

“I would be honest and tell them that I don’t have that information at the moment, but I will find out and get back to them as soon as possible.”

5. If a property was burned or flooded, what would be your responsibilities?

This question assesses the candidate’s understanding of crisis management and their role in it.

Sample answer:

“My first responsibility would be to ensure the safety of the tenants. Then, I’d coordinate with emergency services and insurance companies. I’d also communicate transparently with the property owner and tenants about the next steps.”

6. Which of your qualities make you a great salesperson?

This question helps you understand what the candidate believes are their strongest qualities in sales.

Sample answer:

“I am persistent, a good listener, and excellent at reading people, which helps me tailor my sales pitch to individual needs.”

7. How do you keep up with trends in real estate?

This question evaluates the candidate’s commitment to professional development.

Sample answer:

“I regularly read industry publications, attend webinars, and network with other professionals to stay updated on market trends.”

8. What’s excellent customer service for a leasing consultant?

This question assesses the candidate’s understanding of customer service in the context of leasing.

Sample answer:

“Excellent customer service means being responsive, attentive, and going the extra mile to make sure the tenant or property owner has a smooth, stress-free experience.”

9. How do you use technology to organize your work?

This question gauges the candidate’s technological proficiency.

Sample answer:

“I use CRM software to keep track of interactions with tenants and property owners. I also use scheduling apps to manage appointments and deadlines.”

10. How do you handle overlapping deadlines?

This question tests the candidate’s time management and organizational skills.

Sample answer:

“I prioritize tasks based on their urgency and importance. I also use project management software to keep track of deadlines and set reminders.”

What does a good leasing consultant candidate look like?

A good leasing consultant is not just knowledgeable about real estate; they are also excellent communicators, adept at multitasking, and have a knack for sales and customer service. They should be tech-savvy and always willing to learn and adapt.

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Training Coordinator interview questions and answers https://resources.workable.com/training-coordinator-interview-questions Mon, 28 Dec 2015 16:46:46 +0000 https://resources.workable.com/?p=3202 This Training Coordinator interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Make sure that you are interviewing the best training coordinators. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good training coordinator interview questions What interests you about being a […]

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This Training Coordinator interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

training-coordinator

Make sure that you are interviewing the best training coordinators. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good training coordinator interview questions

  1. What interests you about being a training coordinator at our organization?
  2. How do you stay updated on employee training and development news and trends?
  3. What have you recently done to improve your skills?
  4. What is the most challenging training scenario you’ve encountered in your career?
  5. What learning management systems are you familiar with?
  6. Describe some employee training methods that have worked well for you.
  7. How do you typically start a training session?
  8. How would you keep employees focused and engaged during a long training session?
  9. How do you typically end a training session?
  10. What has your role been in evaluating the results of a training program?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What interests you about being a training coordinator at our organization?

This question assesses the candidate’s motivation and alignment with your organization’s values.

Sample answer:

“I’m drawn to your organization’s commitment to continuous learning and development. I believe my skills can contribute to fostering a culture of growth here.”

2. How do you stay updated on employee training and development news and trends?

This question gauges the candidate’s commitment to professional development and staying current in their field.

Sample answer:

“I regularly read industry journals, follow thought leaders on social media, and attend webinars to stay updated on the latest trends in training and development.”

3. What have you recently done to improve your skills?

This question evaluates the candidate’s dedication to personal and professional growth.

Sample answer:

“I recently completed a course on instructional design to better understand how to create effective training modules.”

4. What is the most challenging training scenario you’ve encountered in your career?

This question tests the candidate’s problem-solving skills and adaptability.

Sample answer:

“The most challenging scenario was training a diverse group with varying skill levels. I had to quickly adapt the curriculum to ensure it was beneficial for everyone.”

5. What learning management systems are you familiar with?

This question assesses the candidate’s technical skills and familiarity with tools essential for the role.

Sample answer:

“I have experience with Moodle, TalentLMS, and SAP Litmos. These platforms offer various features that help in tracking and evaluating training effectiveness.”

6. Describe some employee training methods that have worked well for you.

This question evaluates the candidate’s practical experience and understanding of effective training methods.

Sample answer:

“I’ve found that a blended approach combining e-learning with hands-on workshops is highly effective for skill development.”

7. How do you typically start a training session?

This question assesses the candidate’s ability to set the tone for a productive training session.

Sample answer:

“I usually start with an ice-breaker activity to foster a comfortable learning environment, followed by outlining the session’s objectives.”

8. How would you keep employees focused and engaged during a long training session?

This question tests the candidate’s understanding of learner engagement and retention techniques.

Sample answer:

“I incorporate interactive activities and short breaks to keep the energy levels high. I also use real-world examples to make the content relatable.”

9. How do you typically end a training session?

This question evaluates the candidate’s ability to conclude a training session effectively.

Sample answer:

“I summarize the key takeaways and open the floor for questions. I also provide additional resources for those interested in going beyond the session’s scope.”

10. What has your role been in evaluating the results of a training program?

This question assesses the candidate’s ability to measure training effectiveness and make improvements.

Sample answer:

“I use both qualitative and quantitative methods, such as feedback forms and performance metrics, to evaluate the training’s impact. Based on the results, I make necessary adjustments.”

What does a good training coordinator candidate look like?

A strong candidate for a Training Coordinator role should have excellent communication skills, a deep understanding of adult learning theories, and experience with various training methods and tools.

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Media Planner interview questions and answers https://resources.workable.com/media-planner-interview-questions Fri, 26 May 2017 13:12:43 +0000 https://resources.workable.com/?p=14994 These sample Media Planner interview questions can help you test candidates’ marketing skills. Feel free to add any questions that are specific to your company and job requirements. 10 good Media Planner interview questions How would you create a digital ad campaign on a tight budget? If your manager asked for an overview of this […]

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These sample Media Planner interview questions can help you test candidates’ marketing skills. Feel free to add any questions that are specific to your company and job requirements.
Media Planner interview questions

10 good Media Planner interview questions

  1. How would you create a digital ad campaign on a tight budget?
  2. If your manager asked for an overview of this quarter’s advertising campaigns, what information would you share and how would you present it?
  3. An advertising channel you use drops significantly in effectiveness. What would you do?
  4. What social networks would you suggest using to advertise our company to a younger audience?
  5. What are your main duties as a Media Planner?
  6. What’s your experience with analytics tools?
  7. How can Facebook paid ads help a company’s overall advertising campaign?
  8. What metrics do you track on a daily basis?
  9. How do you decide which channels to spend your advertising budget on?
  10. How do you measure a campaign’s effectiveness?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How would you create a digital ad campaign on a tight budget?

This question assesses the candidate’s ability to manage resources efficiently while achieving campaign goals.

Sample answer:

“I would focus on highly targeted, low-cost channels like social media. I’d also use A/B testing to quickly identify the most effective messages and allocate more budget to them.”

2. If your manager asked for an overview of this quarter’s advertising campaigns, what information would you share and how would you present it?

This question evaluates the candidate’s reporting skills and understanding of key performance indicators.

Sample answer:

“I would prepare a presentation summarizing the objectives, channels used, budget allocation, and key performance indicators like ROI and engagement rates. I’d also include recommendations for future campaigns.”

3. An advertising channel you use drops significantly in effectiveness. What would you do?

This question tests the candidate’s problem-solving skills and adaptability.

Sample answer:

“I would first analyze the data to identify the cause of the drop. Depending on the findings, I might reallocate the budget to more effective channels rather than waiting to see if the drop is temporary.”

4. What social networks would you suggest using to advertise our company to a younger audience?

This question gauges the candidate’s understanding of different advertising platforms and their target demographics.

Sample answer:

“For a younger audience, platforms like Instagram and TikTok are highly effective. They offer various ad formats that resonate well with younger users.”

5. What are your main duties as a Media Planner?

This question helps you understand what the candidate considers the most important aspects of their role.

Sample answer:

“My main duties include researching and selecting advertising channels, allocating budgets, and measuring campaign effectiveness. Most of my day is spent on data analysis and strategy planning.”

6. What’s your experience with analytics tools?

This question assesses the candidate’s technical skills and familiarity with tools essential for the role.

Sample answer:

“I have experience with Google Analytics, Adobe Analytics, and various social media analytics tools. These help me track KPIs and adjust strategies accordingly.”

7. How can Facebook paid ads help a company’s overall advertising campaign?

This question evaluates the candidate’s understanding of multi-channel advertising strategies.

Sample answer:

“Facebook paid ads can target specific demographics and behaviors, complementing other channels. They are also excellent for retargeting and can improve the overall ROI of a campaign.”

8. What metrics do you track on a daily basis?

This question tests the candidate’s focus on data-driven decision-making.

Sample answer:

“I track metrics like click-through rates, conversion rates, and ROI. I organize this data in spreadsheets and dashboards for easy analysis.”

9. How do you decide which channels to spend your advertising budget on?

This question assesses the candidate’s strategic thinking and planning skills.

Sample answer:

“I base my decisions on past performance data, target audience behavior, and the objectives of the campaign. It’s a mix of art and science.”

10. How do you measure a campaign’s effectiveness?

This question evaluates the candidate’s understanding of key performance indicators and their ability to measure ROI.

Sample answer:

“I measure effectiveness through KPIs like ROI, engagement rates, and conversion rates. A campaign has failed if it doesn’t meet its objectives within the allocated budget.”

What does a good Media Planner candidate look like?

A strong Media Planner candidate should have a mix of creative and analytical skills. They should be proficient in using analytics tools and have a deep understanding of various advertising channels.

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Database Administrator (DBA) interview questions and answers https://resources.workable.com/database-administrator-dba-interview-questions Thu, 09 Feb 2017 16:40:01 +0000 https://resources.workable.com/?p=8450 Use these sample Database Administrator (DBA) interview questions during your hiring process to assess candidates’ database administration skills and select the best fit for your company. 10 good database administrator (DBA) interview questions How would you transfer data from MySQL to Microsoft SQL Server? Would you run a test on a live database? Why or […]

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Use these sample Database Administrator (DBA) interview questions during your hiring process to assess candidates’ database administration skills and select the best fit for your company.

database administrator (dba) interview questions

10 good database administrator (DBA) interview questions

  1. How would you transfer data from MySQL to Microsoft SQL Server?
  2. Would you run a test on a live database? Why or why not?
  3. What measurements would you take to protect our databases from external threats?
  4. We are building a new database for our employee records. How do you define system storage requirements?
  5. How regularly would you perform tests to ensure data privacy?
  6. Are you familiar with SQL? Name the most useful SQL queries and their roles.
  7. What is the difference between navigational and relational databases?
  8. Can you provide an example of where you can or should use a foreign key?
  9. What is the difference between T-SQL and PL/SQL?
  10. How can you identify if a database server is running properly?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How would you transfer data from MySQL to Microsoft SQL Server?

This question assesses the candidate’s experience and knowledge in data migration between different database systems.

Sample answer:

“I would use a combination of tools like SSIS (SQL Server Integration Services) and scripts to transfer data. First, I’d analyze the schema in both databases to identify any compatibility issues. Then, I’d proceed with the data transfer, ensuring data integrity is maintained.”

2. Would you run a test on a live database? Why or why not?

This question gauges the candidate’s understanding of best practices in database management.

Sample answer:

“No, running tests on a live database is risky and not recommended. I would use a staging environment that mimics the live database for all testing purposes.”

3. What measurements would you take to protect our databases from external threats?

This question evaluates the candidate’s expertise in database security.

Sample answer:

“I would implement multiple layers of security such as firewalls, encryption, and regular audits. I’d also restrict user permissions to limit data exposure.”

4. We are building a new database for our employee records. How do you define system storage requirements?

This question tests the candidate’s ability to plan and implement new databases.

Sample answer:

“I would start by estimating the volume of data, considering growth over time. Then, I’d look into the types of queries and transactions to determine the required performance. Based on these factors, I’d define the storage requirements.”

5. How regularly would you perform tests to ensure data privacy?

This question assesses the candidate’s commitment to maintaining data privacy.

Sample answer:

“I would perform regular audits and tests, at least quarterly, to ensure that all security measures are effective and up-to-date.”

6. Are you familiar with SQL? Name the most useful SQL queries and their roles.

This question assesses the candidate’s familiarity with SQL, a fundamental skill for any DBA.

Sample answer:

“Yes, I am familiar with SQL. The most useful queries include SELECT for data retrieval, INSERT for adding new records, UPDATE for modifying existing data, and DELETE for removing records. These are the CRUD operations essential for database management.”

7. What is the difference between navigational and relational databases?

This question tests the candidate’s understanding of different types of database models.

Sample answer:

“Navigational databases use pointers to navigate through data, while relational databases use tables to define relationships between data. Relational databases are more flexible and easier to query.”

8. Can you provide an example of where you can or should use a foreign key?

This question evaluates the candidate’s understanding of database relationships and integrity.

Sample answer:

“A foreign key is used to establish a relationship between two tables. For example, in a database containing ‘Employees’ and ‘Departments’ tables, the ‘DepartmentID’ in the ‘Employees’ table could be a foreign key referencing ‘Departments.'”

9. What is the difference between T-SQL and PL/SQL?

This question gauges the candidate’s familiarity with database-specific SQL extensions.

Sample answer:

“T-SQL is an extension of SQL for Microsoft SQL Server, while PL/SQL is for Oracle databases. Both offer procedural programming features, but they have different syntax and capabilities.”

10. How can you identify if a database server is running properly?

This question assesses the candidate’s ability to monitor and maintain database health.

Sample answer:

“I would look at several factors like CPU usage, memory usage, and query performance. Regular logs and alerts also provide valuable information. If all these are within optimal levels, the server is likely running properly.”

What does a good Database Administrator (DBA) candidate look like?

A good DBA candidate should have a strong technical background, including expertise in SQL and various database systems. They should also have a deep understanding of database security and be able to communicate effectively with non-technical team members.

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Accounts Receivable Clerk interview questions and answers https://resources.workable.com/accounts-receivable-clerk-interview-questions-2 Wed, 23 Dec 2015 15:31:50 +0000 https://resources.workable.com/?p=3082 This Accounts Receivable Clerk interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable accounts receivable (AR) interview questions. Similar job titles include Accounts Receivable Manager. 10 good accounts receivable clerk interview questions What interests you about working in accounts receivable at a company like ours? What training […]

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This Accounts Receivable Clerk interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable accounts receivable (AR) interview questions. Similar job titles include Accounts Receivable Manager.

accounts receivable clerk interview questions

10 good accounts receivable clerk interview questions

  1. What interests you about working in accounts receivable at a company like ours?
  2. What training or experience has prepared you for the role of accounts receivable clerk?
  3. In your own words, explain the accounts receivable process.
  4. What are the most important goals of AR?
  5. What types of financial statements or reports do you routinely prepare?
  6. What are the steps you would take to close the AR period?
  7. Describe your familiarity with accounting software. Which ones have you used?
  8. Describe a time you found a billing discrepancy. How did you resolve it?
  9. In as much detail as possible, describe the journal entry process from the time of generating an invoice to receiving payment.
  10. What is your role, if any, in the collections process?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What interests you about working in accounts receivable at a company like ours?

This question aims to gauge the candidate’s interest in the role and the company.

Sample answer:

“I’m drawn to the dynamic environment of your company and the opportunity to apply my skills in accounts receivable to help streamline financial processes.”

2. What training or experience has prepared you for the role of accounts receivable clerk?

This question assesses the candidate’s qualifications for the role.

Sample answer:

“I have a degree in accounting and have worked for two years in an accounts receivable role where I was responsible for invoicing, collections, and reporting.”

3. In your own words, explain the accounts receivable process.

This question tests the candidate’s understanding of the core functions of the role.

Sample answer:

“Accounts receivable involves issuing invoices, tracking payments, and ensuring timely collection. It’s about maintaining accurate records and ensuring cash flow.”

4. What are the most important goals of AR?

This question aims to understand the candidate’s perspective on the objectives of accounts receivable.

Sample answer:

“The primary goals are to ensure accurate invoicing, timely collections, and proper record-keeping to maintain a healthy cash flow.”

5. What types of financial statements or reports do you routinely prepare?

This question assesses the candidate’s experience with financial documentation.

Sample answer:

“I regularly prepare aging reports, collection reports, and monthly reconciliation statements.”

6. What are the steps you would take to close the AR period?

This question tests the candidate’s understanding of accounting cycles and closing processes.

Sample answer:

“I would reconcile all accounts, ensure all payments are posted, and prepare financial statements for the period.”

7. Describe your familiarity with accounting software. Which ones have you used?

This question gauges the candidate’s technical skills.

Sample answer:

“I am proficient in QuickBooks and SAP, which I’ve used for invoicing, tracking, and reporting.”

8. Describe a time you found a billing discrepancy. How did you resolve it?

This question assesses problem-solving skills.

Sample answer:

“I once found an overcharge on a client’s account. I immediately corrected the invoice and informed the client, maintaining transparency.”

9. In as much detail as possible, describe the journal entry process from the time of generating an invoice to receiving payment.

This question tests the candidate’s understanding of accounting procedures.

Sample answer:

“Upon generating an invoice, I record it as an account receivable. When payment is received, I debit the cash account and credit the accounts receivable account.”

10. What is your role, if any, in the collections process?

This question aims to understand the candidate’s experience with collections.

Sample answer:

“I am responsible for sending reminders, making collection calls, and negotiating payment plans for overdue accounts.”

What does a good accounts receivable clerk candidate look like?

A strong candidate will have a solid understanding of accounting principles, be detail-oriented, and possess excellent communication skills. They should also be proficient in accounting software and have a track record of accurate record-keeping.

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Director of Talent interview questions and answers https://resources.workable.com/director-of-talent-interview-questions Mon, 22 Aug 2016 08:10:47 +0000 https://resources.workable.com/?p=6364 This is a sample of Director of Talent interview questions that can help you select the most qualified candidates with talent management skills. Make sure that you are interviewing the best director of talent candidates. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good director of talent interview questions What do […]

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This is a sample of Director of Talent interview questions that can help you select the most qualified candidates with talent management skills.

director of talent interview questions

Make sure that you are interviewing the best director of talent candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good director of talent interview questions

  • What do you find motivating about this job?
  • What does a healthy work environment mean to you?
  • How do you source passive candidates?
  • What would you change in your recruitment process to increase team diversity?
  • Walk me through the process of building an employee development plan.
  • What are the most common mistakes during the onboarding process?
  • How do you motivate your team to increase engagement?
  • What would you include in a compensation package to attract and retain younger talent?
  • Are you familiar with ATSs? Mention any candidate management software you have experience working with.
  • What are the main culture aspects you would like our company to have?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What do you find motivating about this job?

This question aims to understand what drives the candidate in their professional life, especially in the context of talent management.

Sample answer:

“What motivates me is the opportunity to build a team that not only meets organizational goals but also helps each individual reach their full potential.”

2. What does a healthy work environment mean to you?

This question explores the candidate’s understanding of workplace culture and its impact on performance.

Sample answer:

“A healthy work environment to me means open communication, a sense of community, and opportunities for growth and development.”

3. How do you source passive candidates?

This question assesses the candidate’s ability to attract talent that is not actively looking for a job.

Sample answer:

“I use a combination of LinkedIn networking, industry events, and internal referrals to source passive candidates.”

4. What would you change in your recruitment process to increase team diversity?

This question evaluates the candidate’s commitment to diversity and inclusion.

Sample answer:

“I would implement blind recruitment techniques and focus on diverse job boards to attract a wider range of candidates.”

5. Walk me through the process of building an employee development plan.

This question gauges the candidate’s experience and approach in employee development.

Sample answer:

“I start by identifying key skills and competencies required for career progression, then set measurable goals and timelines, followed by regular check-ins.”

6. What are the most common mistakes during the onboarding process?

This question aims to understand the candidate’s awareness of potential pitfalls in the onboarding process.

Sample answer:

“Common mistakes include inadequate training, unclear job expectations, and failing to integrate new hires into the company culture.”

7. How do you motivate your team to increase engagement?

This question assesses the candidate’s leadership and motivational skills.

Sample answer:

“I focus on clear communication, recognition, and creating opportunities for professional growth to keep the team engaged.”

8. What would you include in a compensation package to attract and retain younger talent?

This question tests the candidate’s understanding of what appeals to younger professionals.

Sample answer:

“I would include flexible work arrangements, continuous learning opportunities, and a strong wellness program.”

9. Are you familiar with ATSs? Mention any candidate management software you have experience working with.

This question gauges the candidate’s technical skills and familiarity with recruitment software.

Sample answer:

“Yes, I have experience with Workday and Taleo, which have helped streamline the recruitment process.”

10. What are the main culture aspects you would like our company to have?

This question aims to understand the candidate’s vision for the company culture.

Sample answer:

“I would like to see a culture of continuous learning, inclusivity, and a strong focus on employee well-being.”

What does a good director of talent candidate look like?

A strong Director of Talent candidate will have a blend of technical skills, leadership qualities, and a deep understanding of organizational psychology. They should be adept at both strategy and execution, with a proven track record in talent management.

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Waiter or Waitress interview questions and answers https://resources.workable.com/waiter-or-waitress-interview-questions-2 Wed, 14 Oct 2015 20:01:47 +0000 https://resources.workable.com/?p=2385 This Waiter/Waitress interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Make sure that you are interviewing the best restaurant candidates. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good waiter or waitress interview questions What is your experience with […]

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This Waiter/Waitress interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

waiter-waitress

Make sure that you are interviewing the best restaurant candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good waiter or waitress interview questions

  1. What is your experience with customer service and how does that relate to this position?
  2. Describe your last dining experience and how it could have been improved.
  3. What do you know about our main competitors?
  4. What are some food trends that you’ve recently noticed?
  5. What wines do you often recommend to your customers?
  6. Recall a time you handled a customer complaint. What was the situation and outcome?
  7. What would you do if your customer tried to combine some special offers that can’t be combined?
  8. How do you stay organized while taking orders?
  9. How would you rate your upselling skills?
  10. What would you do if your car broke down on the way to work?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What is your experience with customer service and how does that relate to this position?

This question assesses the candidate’s background in customer service and how it prepares them for the role of a waiter or waitress.

Sample answer:

“I have worked in retail for two years, where customer satisfaction was a key metric. The skills I gained there, like active listening and problem-solving, are directly applicable to a waiter role where customer experience is paramount.”

2. Describe your last dining experience and how it could have been improved.

This question gauges the candidate’s awareness of the dining experience from a customer’s perspective.

Sample answer:

“The last time I dined out, the food was excellent but the service was slow. A more attentive waiter could have made the experience perfect.”

3. What do you know about our main competitors?

Understanding of the competitive landscape shows the candidate’s industry awareness.

Sample answer:

“Your main competitors are X and Y. While X offers a similar menu, they lack in ambiance. Y has a great location but their service has mixed reviews.”

4. What are some food trends that you’ve recently noticed?

This question tests the candidate’s knowledge of current trends in the food industry.

Sample answer:

“Plant-based diets are gaining popularity, and many restaurants are adding vegan options. Also, farm-to-table concepts are becoming more common.”

5. What wines do you often recommend to your customers?

Knowledge of wine pairings is essential for upselling and enhancing the customer experience.

Sample answer:

“I often recommend a light Pinot Noir with poultry dishes and a robust Cabernet for red meats.”

6. Recall a time you handled a customer complaint. What was the situation and outcome?

This question assesses problem-solving and customer service skills.

Sample answer:

“A customer complained about their steak being overcooked. I apologized, took the dish back, and expedited a new one. They left satisfied and even gave a generous tip.”

7. What would you do if your customer tried to combine some special offers that can’t be combined?

This tests the candidate’s ability to handle tricky customer situations diplomatically.

Sample answer:

“I would politely explain the restaurant’s policy and offer an alternative that provides good value.”

8. How do you stay organized while taking orders?

Organization is key in a fast-paced environment.

Sample answer:

“I always carry a notepad and write down orders as they come. I also repeat the order to the customer to ensure accuracy.”

9. How would you rate your upselling skills?

Upselling is an important skill for increasing revenue.

Sample answer:

“I would rate myself 8 out of 10. I always look for opportunities to upsell, like suggesting appetizers or premium drinks.”

10. What would you do if your car broke down on the way to work?

This question tests the candidate’s reliability and problem-solving skills.

Sample answer:

“I would immediately call the restaurant to inform them and then take the quickest alternative mode of transportation to get to work.”

What does a good waiter or waitress candidate look like?

A good waiter or waitress is not just experienced but also has excellent customer service skills, a keen eye for detail, and the ability to work in a fast-paced environment. They should be able to multitask effectively and handle stressful situations with grace.

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Pastry Chef interview questions and answers https://resources.workable.com/pastry-chef-interview-questions Mon, 30 Nov 2015 22:07:03 +0000 https://resources.workable.com/?p=2844 This Pastry Chef interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Similar job titles include Chef. 10 good Pastry Chef interview questions What inspired you to be a professional pastry chef? What highlights from your training or experience are most relevant for this role? What […]

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This Pastry Chef interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Similar job titles include Chef.

pastry-chef

10 good Pastry Chef interview questions

  1. What inspired you to be a professional pastry chef?
  2. What highlights from your training or experience are most relevant for this role?
  3. What are some of your favorite flavor combinations?
  4. When you’re not at work, where do you go for great pastry?
  5. How would you prepare pastry cream?
  6. What techniques were most important in preparing [this sample dish]?
  7. What made you select these sample dishes for this interview?
  8. How do you manage your time when you receive multiple dessert orders at once?
  9. What are some common substitutions for diabetic and vegan pastry recipes?
  10. What would you do if you accidentally burnt an entire batch of pastries before an important event?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What inspired you to be a professional pastry chef?

This question aims to understand the candidate’s motivation and passion for the field.

Sample answer:

“I was always fascinated by the art of baking. The idea of transforming simple ingredients into something extraordinary captivated me, and I knew I wanted to make it my career.”

2. What highlights from your training or experience are most relevant for this role?

This question seeks to gauge the candidate’s qualifications and how they align with the job requirements.

Sample answer:

“I trained at Le Cordon Bleu and have worked in a Michelin-starred restaurant. My experience in fine dining has honed my skills in creating intricate and flavorful desserts.”

3. What are some of your favorite flavor combinations?

This question explores the candidate’s creativity and understanding of flavors.

Sample answer:

“I love the classic combination of chocolate and orange. I also enjoy experimenting with herbs like basil and thyme to create unique flavors.”

4. When you’re not at work, where do you go for great pastry?

This question aims to understand the candidate’s appreciation for the craft outside of their own kitchen.

Sample answer:

“I often visit local bakeries and patisseries to get inspired. One of my favorite places is a small French bakery that makes an incredible almond croissant.”

5. How would you prepare pastry cream?

This question assesses the candidate’s technical knowledge and skill in making a basic yet essential component.

Sample answer:

“I start with high-quality ingredients. I heat the milk and vanilla in a saucepan, then whisk egg yolks and sugar in a separate bowl. I slowly add the hot milk to the egg mixture, then cook it until it thickens.”

6. What techniques were most important in preparing [this sample dish]?

This question gauges the candidate’s technical skills and attention to detail.

Sample answer:

“For the lemon tart, the most important techniques were creating a flaky crust and achieving the right balance of tartness and sweetness in the filling.”

7. What made you select these sample dishes for this interview?

This question aims to understand the candidate’s strategic thinking and how they present themselves.

Sample answer:

“I chose dishes that showcase a range of skills—from basic pastry cream to intricate plating techniques. They also reflect my personal style.”

8. How do you manage your time when you receive multiple dessert orders at once?

This question assesses the candidate’s ability to work under pressure and manage time effectively.

Sample answer:

“I prioritize tasks based on cooking times and complexity. I also delegate tasks to my team to ensure everything runs smoothly.”

9. What are some common substitutions for diabetic and vegan pastry recipes?

This question explores the candidate’s knowledge of dietary restrictions and alternative ingredients.

Sample answer:

“For diabetic recipes, I often use Stevia or monk fruit as a sugar substitute. For vegan recipes, I use coconut milk and flaxseeds as egg replacements.”

10. What would you do if you accidentally burnt an entire batch of pastries before an important event?

This question aims to gauge the candidate’s problem-solving skills and ability to handle stressful situations.

Sample answer:

“I would quickly assess the time and ingredients available. If possible, I’d start a new batch immediately. Otherwise, I’d come up with an alternative dessert that can be prepared quickly.”

What does a good pastry chef candidate look like?

A strong pastry chef candidate should have a blend of technical skills, creativity, and a passion for the craft. They should be able to work well under pressure, manage a team, and adapt to different dietary needs.

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IT Manager interview questions and answers https://resources.workable.com/it-manager-interview-questions Fri, 26 Aug 2016 08:52:39 +0000 https://resources.workable.com/?p=6394 This sample of IT Manager interview questions can help you identify skilled candidates to manage your IT team. 10 good IT manager interview questions Which do you consider the most crucial duties for an IT Manager? How do you gather system and user requirements? What are your priorities when making budget decisions? How do you […]

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This sample of IT Manager interview questions can help you identify skilled candidates to manage your IT team.

it manager interview questions

10 good IT manager interview questions

  1. Which do you consider the most crucial duties for an IT Manager?
  2. How do you gather system and user requirements?
  3. What are your priorities when making budget decisions?
  4. How do you negotiate for new hardware or software?
  5. Have you implemented significant improvements to an IT infrastructure?
  6. How do you ensure confidential data is stored in a secure place?
  7. What are your training methods to ensure effective use of corporate computer systems?
  8. If you have a new team member, what guidance would you give them?
  9. We want to install a new software system. What’s your research method and what steps would you follow before deployment?
  10. How do you prepare a cost analysis report for company computer systems?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Which do you consider the most crucial duties for an IT Manager?

This question aims to understand the candidate’s perception of the role’s key responsibilities.

Sample answer:

“In my opinion, the most crucial duties for an IT Manager include ensuring system reliability, maintaining security protocols, and aligning IT strategies with the company’s business objectives.”

2. How do you gather system and user requirements?

This question explores the candidate’s approach to understanding both technical and user needs.

Sample answer:

“I usually start by conducting interviews with key stakeholders and end-users. I also review existing documentation and system analytics to get a comprehensive view.”

3. What are your priorities when making budget decisions?

This question seeks to understand how the candidate allocates resources.

Sample answer:

“My priorities are always aligned with the company’s strategic goals. I focus on ROI and long-term benefits, such as scalability and security.”

4. How do you negotiate for new hardware or software?

This question examines the candidate’s negotiation skills and strategic thinking.

Sample answer:

“I always come prepared with data to support my case, such as cost-benefit analyses and case studies. I aim for a win-win situation for both parties.”

5. Have you implemented significant improvements to an IT infrastructure?

This question gauges the candidate’s ability to improve systems.

Sample answer:

“Yes, at my last job, I led the migration to a cloud-based system, which improved system reliability and reduced costs by 20%.”

6. How do you ensure confidential data is stored in a secure place?

This question assesses the candidate’s understanding of data security.

Sample answer:

“I ensure that all confidential data is encrypted and stored in a secure server. I also implement regular security audits to identify any vulnerabilities.”

7. What are your training methods to ensure effective use of corporate computer systems?

This question explores how the candidate ensures that the team is well-equipped to use the systems.

Sample answer:

“I believe in hands-on training sessions along with detailed documentation. I also encourage team members to undergo certification courses.”

8. If you have a new team member, what guidance would you give them?

This question aims to understand the candidate’s onboarding process.

Sample answer:

“I would provide them with a comprehensive onboarding manual and assign a mentor to help them get acclimated to our systems and processes.”

9. We want to install a new software system. What’s your research method and what steps would you follow before deployment?

This question assesses the candidate’s project management skills.

Sample answer:

“I would start by identifying the needs that the software will address. Then I would research to find the best options, followed by a cost-benefit analysis and a pilot test.”

10. How do you prepare a cost analysis report for company computer systems?

This question gauges the candidate’s analytical skills.

Sample answer:

“I gather data on all costs associated with the system, including hardware, software, and manpower. Then I analyze this against the value it brings to the company.”

What does a good IT manager candidate look like?

A strong IT Manager candidate should have a blend of technical skills and leadership qualities. They should be adept at problem-solving, have excellent communication skills, and be able to align IT strategies with business goals.

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Payroll Manager interview questions and answers https://resources.workable.com/payroll-manager-interview-questions Fri, 28 Apr 2017 08:49:51 +0000 https://resources.workable.com/?p=12425 Use these sample Payroll Manager interview questions to identify qualified candidates for your open roles. Feel free to add any specific questions that meet your needs. Make sure that you are interviewing the best payroll managers. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good payroll manager interview questions If you […]

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Use these sample Payroll Manager interview questions to identify qualified candidates for your open roles. Feel free to add any specific questions that meet your needs.

Payroll Manager interview questions

Make sure that you are interviewing the best payroll managers. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good payroll manager interview questions

  1. If you received complaints from employees about errors in this month’s payroll, what would be the first thing you do?
  2. You realized that you made a mistake in the payroll and as a result one employee was underpaid. How would you address the issue?
  3. How would you create a report that forecasts next year’s payroll expenses?
  4. An employee claims that a coworker in the same position has a higher salary and demands an explanation from you. How would you reply?
  5. What guidelines would you write to explain the payroll process to your team?
  6. You realize there’s a stark gender pay gap in a specific department within the company. Would you leave it be, or bring the issue up to HR?
  7. What payroll software do you use?
  8. Are you familiar with HRIS systems? If so, which ones?
  9. How do you check your work for accuracy before submitting payroll?
  10. According to the Fair Labor Standards Act (FLSA), what’s the overtime pay rate for nonexempt employees?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. If you received complaints from employees about errors in this month’s payroll, what would be the first thing you do?

This question assesses the candidate’s problem-solving and communication skills.

Sample answer:

“I would first verify the complaints to see if the errors are genuine. If confirmed, I would immediately communicate with the affected employees to assure them that the issue is being addressed.”

2. You realized that you made a mistake in the payroll and as a result one employee was underpaid. How would you address the issue?

This question evaluates the candidate’s ethical considerations and problem-solving abilities.

Sample answer:

“I would immediately inform the affected employee and rectify the mistake as soon as possible, rather than waiting for the next payroll cycle. Transparency and speed are crucial in such situations.”

3. How would you create a report that forecasts next year’s payroll expenses?

This question tests the candidate’s analytical and planning skills.

Sample answer:

“I would analyze the current year’s payroll data, consider any planned organizational changes, and use predictive analytics tools to forecast next year’s payroll expenses.”

4. An employee claims that a coworker in the same position has a higher salary and demands an explanation from you. How would you reply?

This question assesses the candidate’s communication and conflict-resolution skills.

Sample answer:

“I would review the salary structures to ensure they are in line with company policy and then have a confidential discussion with the employee to address their concerns.”

5. What guidelines would you write to explain the payroll process to your team?

This question evaluates the candidate’s ability to communicate complex processes in an understandable manner.

Sample answer:

“I would create a step-by-step guide that outlines each phase of the payroll process, from data collection to final disbursement, including timelines and responsibilities.”

6. You realize there’s a stark gender pay gap in a specific department within the company. Would you leave it be, or bring the issue up to HR?

This question tests the candidate’s ethical considerations and sense of responsibility.

Sample answer:

“I would definitely bring it up with HR and provide them with the data to substantiate the claim. Ignoring such an issue is not an option.”

7. What payroll software do you use?

This question assesses the candidate’s familiarity with tools commonly used in payroll management.

Sample answer:

“I have experience with ADP, Paychex, and QuickBooks Payroll.”

8. Are you familiar with HRIS systems? If so, which ones?

This question gauges the candidate’s knowledge of integrated systems that combine HR and payroll functions.

Sample answer:

“Yes, I am familiar with Workday and BambooHR.”

9. How do you check your work for accuracy before submitting payroll?

Thi s question evaluates the candidate’s attention to detail and commitment to accuracy.

Sample answer:

“I double-check all entries and run a ‘test payroll’ first. I also cross-reference with timekeeping systems and departmental records.”

10. According to the Fair Labor Standards Act (FLSA), what’s the overtime pay rate for nonexempt employees?

This question tests the candidate’s knowledge of labor laws relevant to payroll.

Sample answer:

“According to the FLSA, the overtime pay rate for nonexempt employees is one and a half times their regular rate of pay.”

What does a good payroll manager candidate look like?

A strong Payroll Manager candidate should have a deep understanding of payroll systems, labor laws, and tax regulations. They should also possess excellent analytical, communication, and problem-solving skills.

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Sales Associate interview questions and answers https://resources.workable.com/sales-associate-interview-questions Tue, 26 Apr 2016 14:40:38 +0000 https://resources.workable.com/?p=4485 Use these Sales Associate interview questions as a guide to discover the right qualifications for sales executives in candidates. 10 good sales associate interview questions What would you do if a client asked you a question about a product you didn’t know the answer to? Imagine a customer is upset because there is a shortage of […]

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Use these Sales Associate interview questions as a guide to discover the right qualifications for sales executives in candidates.

sales associate interview questions

10 good sales associate interview questions

  1. What would you do if a client asked you a question about a product you didn’t know the answer to?
  2. Imagine a customer is upset because there is a shortage of a product they want to buy. How would you handle it?
  3. Have you used any retail software before?
  4. If a customer destroyed a piece of merchandise, what would you do?
  5. What would you do to let customers know of temporary discounts?
  6. How would you handle it if you saw a customer stealing an item?
  7. Imagine a customer told you they’re looking for a gift. Can you walk me through the process of closing a sale?
  8. Are you familiar with our products? Which one would you most enjoy selling and why?
  9. Do you know how to operate a cash register?
  10. How do you stay calm and motivated when there are too many customers in the store?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What would you do if a client asked you a question about a product you didn’t know the answer to?

This question assesses how the candidate handles situations where they lack information.

Sample answer:

“I would politely tell the customer that I’m not sure about the answer but would be happy to find out for them. I’d then either consult a colleague or look up the information.”

2. Imagine a customer is upset because there is a shortage of a product they want to buy. How would you handle it?

This question evaluates the candidate’s customer service skills in challenging situations.

Sample answer:

“I would apologize for the inconvenience and offer to notify them when the product is back in stock. I might also suggest a similar product as an alternative.”

3. Have you used any retail software before?

This question aims to understand the candidate’s familiarity with tools commonly used in retail settings.

Sample answer:

“Yes, I have experience using POS systems and inventory management software.”

4. If a customer destroyed a piece of merchandise, what would you do?

This question assesses how the candidate would handle unexpected incidents in the store.

Sample answer:

“I would assess the situation calmly and determine if it was an accident. Depending on store policy, I might have to charge the customer for the damaged item.”

5. What would you do to let customers know of temporary discounts?

This question evaluates the candidate’s ability to drive sales through promotions.

Sample answer:

“I would place promotional signs near the discounted items and also personally inform customers about the sale as they enter the store.”

6. How would you handle it if you saw a customer stealing an item?

This question tests the candidate’s ability to handle sensitive and potentially dangerous situations.

Sample answer:

“I would follow store policy, which usually involves informing security or management rather than confronting the customer myself.”

7. Imagine a customer told you they’re looking for a gift. Can you walk me through the process of closing a sale?

This question assesses the candidate’s sales skills and ability to meet customer needs.

Sample answer:

“I would ask the customer questions to understand the preferences of the person they’re buying for. Then, I’d suggest appropriate gift options and try to upsell by showing complementary items.”

8. Are you familiar with our products? Which one would you most enjoy selling and why?

This question aims to gauge the candidate’s knowledge of your product line and enthusiasm for selling it.

Sample answer:

“I am familiar with your product range. I would enjoy selling your eco-friendly kitchenware because it aligns with my personal values of sustainability.”

9. Do you know how to operate a cash register?

This question checks for basic operational skills necessary for the job.

Sample answer:

“Yes, I have experience operating various types of cash registers and am comfortable making transactions and giving change.”

10. How do you stay calm and motivated when there are too many customers in the store?

This question assesses the candidate’s ability to handle stress and maintain a positive attitude.

Sample answer:

“I focus on one task at a time and remind myself that busy periods are good for the business. I also take deep breaths if I start to feel overwhelmed.”

What does a good sales associate candidate look like?

A strong Sales Associate candidate should have excellent communication skills, a customer-focused attitude, and the ability to adapt to various situations.

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Hotel Manager interview questions and answers https://resources.workable.com/hotel-manager-interview-questions Fri, 20 Nov 2015 20:38:42 +0000 https://resources.workable.com/?p=2737 This Hotel Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Make sure that you are interviewing the best hotel managers. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good hotel manager interview questions Describe your previous hotel. What […]

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This Hotel Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

Hotel-manager-interview-questions

Make sure that you are interviewing the best hotel managers. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good hotel manager interview questions

  1. Describe your previous hotel. What was the capacity? Who were your customers? What were their expectations?
  2. If you were starting work at a new hotel tomorrow, what would you do to get up to speed on hotel operations?
  3. How have you improved top-line revenue at your previous hotel?
  4. How have you saved time or reduced cost at your current/previous hotel?
  5. Describe a time you introduced a new policy or technology to your staff.
  6. How do you oversee the training of hotel staff?
  7. How do you inspire loyalty and trust in your staff?
  8. Describe a time you collaborated with your staff to improve the service of your hotel.
  9. How did your previous hotel handle staff reports and occupancy reports?
  10. How would you handle making a round of layoffs at your hotel?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Describe your previous hotel. What was the capacity? Who were your customers? What were their expectations?

This question aims to understand the candidate’s experience in hotel management and the types of challenges they have faced.

Sample answer:

“My previous hotel had a capacity of 200 rooms. Our primary customers were business travelers and tourists. They expected efficient service, clean rooms, and high-quality amenities.”

2. If you were starting work at a new hotel tomorrow, what would you do to get up to speed on hotel operations?

This question assesses how quickly the candidate can adapt to a new environment.

Sample answer:

“I would start by reviewing all operational guidelines, meeting the department heads, and understanding the current performance metrics. This would give me a comprehensive view of the hotel’s operations.”

3. How have you improved top-line revenue at your previous hotel?

This question evaluates the candidate’s ability to drive revenue and implement effective strategies.

Sample answer:

“I introduced package deals and seasonal promotions that increased bookings by 20%. I also renegotiated vendor contracts to improve margins.”

4. How have you saved time or reduced cost at your current/previous hotel?

This question gauges the candidate’s efficiency and cost-saving skills.

Sample answer:

“I implemented an automated check-in system that reduced front desk workload, allowing us to operate with fewer staff during off-peak hours.”

5. Describe a time you introduced a new policy or technology to your staff.

This question assesses the candidate’s ability to implement change and manage staff during transitions.

Sample answer:

“I introduced a new property management system that streamlined reservations and billing. I organized training sessions to ensure a smooth transition for the staff.”

6. How do you oversee the training of hotel staff?

This question evaluates the candidate’s approach to staff development and training.

Sample answer:

“I conduct regular training sessions and also bring in external experts for specialized training. I also have a mentorship program to help new staff adapt.”

7. How do you inspire loyalty and trust in your staff?

This question aims to understand the candidate’s leadership and people management skills.

Sample answer:

“I maintain open communication channels and involve staff in decision-making processes. This creates a sense of ownership and loyalty.”

8. Describe a time you collaborated with your staff to improve the service of your hotel.

This question assesses the candidate’s ability to work as a team and improve service quality.

Sample answer:

“We noticed a decline in guest satisfaction scores for our restaurant. I collaborated with the kitchen and service staff to identify issues and implement changes, which led to a 15% improvement in satisfaction scores.”

9. How did your previous hotel handle staff reports and occupancy reports?

This question evaluates the candidate’s experience with reporting and data analysis.

Sample answer:

“We used a centralized management system that generated daily reports on staff performance and room occupancy. These reports were reviewed in weekly meetings.”

10. How would you handle making a round of layoffs at your hotel?

This question tests the candidate’s ability to make difficult decisions while considering the well-being of staff.

Sample answer:

“I would first identify areas where we could cut costs without layoffs. If layoffs are unavoidable, I would conduct them transparently and compassionately, providing support for the affected employees.”

What does a good hotel manager candidate look like?

A strong Hotel Manager candidate should have excellent people skills, a deep understanding of hotel operations, and the ability to make data-driven decisions.

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Chief Technology Officer (CTO) interview questions and answers https://resources.workable.com/chief-technology-officer-cto-interview-questions Wed, 22 Mar 2017 10:43:51 +0000 https://resources.workable.com/?p=8919 These sample Chief Technology Officer (CTO) interview questions will help you evaluate candidates’ skills during your hiring process. Feel free to add or modify these questions to meet your specific needs. 10 good chief technology officer interview questions Walk me through the process of preparing an IT department budget. How do you review expense requests, […]

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These sample Chief Technology Officer (CTO) interview questions will help you evaluate candidates’ skills during your hiring process. Feel free to add or modify these questions to meet your specific needs.

Chief Technology Officer (CTO) interview questions

10 good chief technology officer interview questions

  1. Walk me through the process of preparing an IT department budget. How do you review expense requests, and where do you tend to cut costs? Why?
  2. How do you measure system performance? What metrics indicate malfunctions?
  3. How do you reduce risks of external attacks to the company network?
  4. What kind of software and hardware do you think a Marketing department needs?
  5. What guides and policies are needed to ensure technology is properly used?
  6. How do you ensure data security and privacy in cloud computing?
  7. Tell me about a time you had to deal with conflicts on your team. What did you do?
  8. What professional accomplishment are you most proud of? Why?
  9. Give an example of a challenging project you completed. What were the obstacles, and how did you overcome them?
  10. How do you motivate your team in stressful situations?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Walk me through the process of preparing an IT department budget. How do you review expense requests, and where do you tend to cut costs? Why?

This question assesses the candidate’s ability to manage budgets, prioritize spending, and make strategic financial decisions.

Sample answer:

“I start by reviewing the previous year’s budget and performance metrics. I then consult with department heads to understand their needs. Expense requests are evaluated based on ROI and alignment with strategic goals. I tend to cut costs on outdated systems that don’t contribute to efficiency.”

2. How do you measure system performance? What metrics indicate malfunctions?

This question evaluates the candidate’s understanding of system performance metrics and their ability to identify issues.

Sample answer:

“I focus on metrics like latency, error rates, and uptime. A sudden spike in error rates or increased latency usually indicates a malfunction that needs immediate attention.”

3. How do you reduce risks of external attacks to the company network?

This question gauges the candidate’s expertise in cybersecurity and risk management.

Sample answer:

“I implement multi-layered security protocols, including firewalls, intrusion detection systems, and regular audits. Employee training on cybersecurity best practices is also crucial.”

4. What kind of software and hardware do you think a Marketing department needs?

This question tests the candidate’s ability to assess the technological needs of different departments.

Sample answer:

“The Marketing department would benefit from CRM software, analytics tools, and high-performance computers to handle data-intensive tasks.”

5. What guides and policies are needed to ensure technology is properly used?

This question assesses the candidate’s understanding of the importance of guidelines and policies in technology usage.

Sample answer:

“An acceptable use policy, data governance guidelines, and a disaster recovery plan are essential to ensure proper technology usage.”

6. How do you ensure data security and privacy in cloud computing?

This question evaluates the candidate’s knowledge and approach to data security, especially in a cloud computing environment.

Sample answer:

“I ensure that all data is encrypted and that we use secure access controls. I also make sure to choose cloud providers that comply with industry standards for data security.”

7. Tell me about a time you had to deal with conflicts on your team. What did you do?

This question assesses the candidate’s conflict resolution and team management skills.

Sample answer:

“I once had two team members who disagreed on the approach for a project. I facilitated a meeting where each could present their case, and we reached a compromise that satisfied both parties.”

8. What professional accomplishment are you most proud of? Why?

This question aims to understand what the candidate values in their professional achievements.

Sample answer:

“I’m most proud of implementing a new software architecture that increased system efficiency by 40%. It was a challenging but rewarding experience.”

9. Give an example of a challenging project you completed. What were the obstacles, and how did you overcome them?

This question tests the candidate’s problem-solving and project management skills.

Sample answer:

“I led a project to migrate our services to the cloud. We faced resistance from some team members and had to deal with data migration issues. Through effective communication and troubleshooting, we successfully completed the project.”

10. How do you motivate your team in stressful situations?

This question gauges the candidate’s leadership and motivational skills.

Sample answer:

“In stressful situations, I focus on clear communication and setting achievable milestones. I also make sure to celebrate small wins to keep the team motivated.”

What does a good Chief Technology Officer candidate look like?

A strong CTO candidate should have a blend of technical expertise and leadership skills. They should be adept at strategic planning, team management, and have a deep understanding of emerging technologies.

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Critical-thinking interview questions and answers https://resources.workable.com/critical-thinking-interview-questions Fri, 17 Mar 2017 15:46:56 +0000 https://resources.workable.com/?p=8887 Use these sample critical-thinking interview questions to discover how candidates evaluate complex situations and if they can reach logical decisions. 10 good critical-thinking interview questions Tell me about a time you had to make a decision with incomplete information. What did you do? During a live presentation to key stakeholders, you spot a mistake in […]

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Use these sample critical-thinking interview questions to discover how candidates evaluate complex situations and if they can reach logical decisions.

critical-thinking interview questions

10 good critical-thinking interview questions

  1. Tell me about a time you had to make a decision with incomplete information. What did you do?
  2. During a live presentation to key stakeholders, you spot a mistake in your manager’s report, but your manager isn’t at the presentation. How do you handle this?
  3. Describe a time when you had to convince your manager to try a different approach to solve a problem.
  4. You’re working on a project and you struggle coming to an agreement with your team about your next step. What would you do to make sure you choose the right direction and get your co-workers onboard?
  5. What’s the best sales approach: increase prices to achieve higher revenues or decrease prices to improve customer satisfaction?
  6. How do you evaluate the credibility of a source of information?
  7. Describe a situation where you had to adapt your communication style to effectively convey your message.
  8. How do you prioritize tasks when faced with multiple urgent deadlines?
  9. What steps do you take to analyze a complex problem?
  10. Can you give an example of a time when you had to think on your feet during a crisis?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Tell me about a time you had to make a decision with incomplete information. What did you do?

This question assesses how the candidate makes decisions when they don’t have all the facts.

Sample answer:

“I once had to decide on a vendor with limited information. I prioritized the most critical factors like reliability and cost, and made a provisional choice, subject to change as more information became available.”

2. During a live presentation to key stakeholders, you spot a mistake in your manager’s report, but your manager isn’t at the presentation. How do you handle this?

This question evaluates the candidate’s ability to handle sensitive situations tactfully.

Sample answer:

“I would subtly correct the mistake without drawing attention to it, and later discuss it privately with my manager to prevent future errors.”

3. Describe a time when you had to convince your manager to try a different approach to solve a problem.

This question gauges the candidate’s ability to influence others and advocate for better solutions.

Sample answer:

“I suggested an alternative workflow to my manager that could save time. I presented data to back up my proposal, and after a trial period, my approach was adopted.”

4. You’re working on a project and you struggle coming to an agreement with your team about your next step. What would you do to make sure you choose the right direction and get your co-workers onboard?

This question assesses the candidate’s collaborative problem-solving skills.

Sample answer:

“I would facilitate a team discussion to hear all perspectives. We would weigh the pros and cons of each option and come to a consensus, ensuring everyone feels heard.”

5. What’s the best sales approach: increase prices to achieve higher revenues or decrease prices to improve customer satisfaction?

This question tests the candidate’s ability to think critically about business strategies.

Sample answer:

“Both approaches have merits and drawbacks. The best strategy would depend on the company’s goals, market conditions, and customer base.”

6. How do you evaluate the credibility of a source of information?

This question assesses the candidate’s ability to discern reliable information.

Sample answer:

“I look at the source’s reputation, the quality of the content, and whether the information is supported by credible references.”

7. Describe a situation where you had to adapt your communication style to effectively convey your message.

This question evaluates the candidate’s flexibility in communication to suit different situations.

Sample answer:

“When presenting technical information to non-technical stakeholders, I avoid jargon and use analogies to make the content more relatable.”

8. How do you prioritize tasks when faced with multiple urgent deadlines?

This question assesses the candidate’s time-management and decision-making skills.

Sample answer:

“I categorize tasks based on their urgency and importance. I tackle high-priority tasks first and delegate when possible.”

9. What steps do you take to analyze a complex problem?

This question gauges the candidate’s problem-solving methodology.

Sample answer:

“I break down the problem into smaller parts, analyze each component, identify root causes, and then develop a step-by-step solution.”

10. Can you give an example of a time when you had to think on your feet during a crisis?

This question tests the candidate’s ability to think critically under pressure.

Sample answer:

“During a system outage, I quickly assessed the situation, communicated with the team, and implemented a contingency plan to minimize downtime.”

What does a good critical-thinking candidate look like?

A strong candidate with critical-thinking skills is analytical, adaptable, and able to make well-reasoned decisions. They should also be effective communicators who can collaborate to solve problems.

Why test candidates’ critical-thinking skills

Critical-thinking skills allow people to evaluate situations through reasoning to reach logical decisions. Companies benefit from employees who think critically (as opposed to mechanically performing tasks) because these individuals use an independent mindset to seek ways to improve processes.

Critical thinkers are great assets in all teams and roles. They are:

  • Responsible. You can count on them to make tough decisions.
  • Consistent. They’re top performers who check their facts before acting.
  • Unbiased. They keep their emotions in check to reach sound decisions.
  • Creative. They suggest out-of-the-box solutions.

Challenge candidates with complex critical thinking questions to reveal their skills. But, present them with realistic problems related to the job. Brainteasers (e.g. some Google-type questions) are off-putting for candidates who already feel the pressure of the interview process. Questions like “How many haircuts happen in America every year?” are very popular online, but may not reveal much about their skills. Asking something like “How would you explain cloud computing to a 6-year-old?” will more accurately show you a candidate’s way of thinking.

Keep your challenging interview questions as job-related as possible. Sometimes it’s not important to assess whether the answer is right or wrong. Puzzling questions are your opportunity to evaluate how candidates react outside their comfort zone.

These critical-thinking interview question examples will help you identify candidates with high potential for future leadership positions. Combine them with various behavioral interview question types (like problem-solving and competency-based questions) to create complete candidate profiles and make better hiring decisions.

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Bookkeeper interview questions and answers https://resources.workable.com/bookkeeper-interview-questions Fri, 13 Nov 2015 19:29:17 +0000 https://resources.workable.com/?p=2663 This Bookkeeper interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Make sure that you are interviewing the best bookkeepers. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good bookkeeper interview questions Talk about your previous work experience as a […]

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This Bookkeeper interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.
bookkeeper interview questions

Make sure that you are interviewing the best bookkeepers. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good bookkeeper interview questions

  1. Talk about your previous work experience as a bookkeeper.
  2. What have you done recently to become a better bookkeeper?
  3. How do you stay updated on regulatory changes that impact your work?
  4. What sort of financial reports were you responsible for preparing?
  5. Which bookkeeping systems are you familiar with?
  6. How would you rate your computer skills?
  7. As a bookkeeper, how do you avoid errors in your work?
  8. Explain the balance sheet equation.
  9. The ledger is off by $0.80. What process would you use to find the error?
  10. How would you record an insurance premium using the accrual accounting method versus the cost accounting method?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Talk about your previous work experience as a bookkeeper.

This question aims to gauge the candidate’s experience level and the types of bookkeeping tasks they have handled.

Sample answer:

“I have five years of experience as a bookkeeper in a manufacturing company. My responsibilities included accounts payable, accounts receivable, and monthly financial reporting.”

2. What have you done recently to become a better bookkeeper?

This question assesses the candidate’s commitment to professional development.

Sample answer:

“I recently completed a course on advanced Excel functions to improve my data analysis skills, which has made me more efficient in my work.”

3. How do you stay updated on regulatory changes that impact your work?

This question evaluates the candidate’s awareness of the ever-changing financial regulations and how they keep themselves updated.

Sample answer:

“I subscribe to industry newsletters and follow relevant financial news. I also attend webinars to stay updated on regulatory changes.”

4. What sort of financial reports were you responsible for preparing?

This question aims to understand the candidate’s experience with financial reporting.

Sample answer:

“I was responsible for preparing monthly income statements, balance sheets, and cash flow statements.”

5. Which bookkeeping systems are you familiar with?

This question assesses the candidate’s familiarity with different bookkeeping systems.

Sample answer:

“I am proficient in QuickBooks and have some experience with Zoho Books.”

6. How would you rate your computer skills?

This question gauges the candidate’s computer literacy, which is essential for modern bookkeeping.

Sample answer:

“I would rate my computer skills as excellent. I am comfortable using various accounting software and Microsoft Office applications.”

7. As a bookkeeper, how do you avoid errors in your work?

This question aims to understand the candidate’s attention to detail and their methods for ensuring accuracy.

Sample answer:

“I always double-check my entries and reconcile accounts at the end of each day. I also use error-detection features in accounting software.”

8. Explain the balance sheet equation.

This question tests the candidate’s understanding of basic accounting principles.

Sample answer:

“The balance sheet equation is Assets = Liabilities + Equity. It ensures that the company’s books are balanced.”

9. The ledger is off by $0.80. What process would you use to find the error?

This question assesses the candidate’s problem-solving skills in a practical, job-related context.

Sample answer:

“I would start by reviewing the most recent transactions, then work my way backward to identify any discrepancies that could have led to the error.”

10. How would you record an insurance premium using the accrual accounting method versus the cost accounting method?

This question evaluates the candidate’s understanding of different accounting methods.

Sample answer:

“In accrual accounting, I would record the insurance premium as an expense when incurred, regardless of payment. In cost accounting, I would record it only when the payment is made.”

What does a good bookkeeper candidate look like?

A strong bookkeeper candidate should have a solid understanding of accounting principles, be detail-oriented, and have excellent computer skills. They should also be committed to continuous learning and staying updated on industry changes.

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Accountant interview questions and answers https://resources.workable.com/accountant-interview-questions-2 Fri, 28 Aug 2015 07:50:44 +0000 https://resources.workable.com/?p=2256 This Accountant interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Similar job titles include Accounts Receivable Clerk. 10 good accountant interview questions What do you know about our business model? How do you ensure accuracy in your work? How have you handled tight deadlines? […]

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This Accountant interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Similar job titles include Accounts Receivable Clerk.

accountant interview questions

10 good accountant interview questions

  1. What do you know about our business model?
  2. How do you ensure accuracy in your work?
  3. How have you handled tight deadlines?
  4. How do you stay motivated while doing repetitive tasks?
  5. Describe an accounting process that you developed or improved.
  6. Describe a time you helped your company reduce costs.
  7. How would you set up an internal control system for processing invoices?
  8. Share your experience with accounts receivable and accounts payable.
  9. Which accounting software programs have you used?
  10. Describe your familiarity with accounting standards such as FASB and GAAP.

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What do you know about our business model?

This question assesses the candidate’s research and preparation for the interview. It also gauges their understanding of your company’s financial structure.

Sample answer:

“I understand that your company operates on a subscription-based model, generating revenue primarily through monthly and annual subscriptions. You also have diversified income streams through advertising and partnerships.”

2. How do you ensure accuracy in your work?

This question aims to understand the candidate’s attention to detail and their methods for ensuring accuracy in financial reporting.

Sample answer:

“I double-check all entries and reconcile accounts at the end of each day. I also use accounting software that flags inconsistencies, helping me maintain accuracy.”

3. How have you handled tight deadlines?

This question explores the candidate’s time management skills and their ability to work under pressure.

Sample answer:

“I prioritize tasks based on deadlines and importance. I also allocate specific time slots for different activities to ensure that I meet all deadlines without compromising on quality.”

4. How do you stay motivated while doing repetitive tasks?

This question assesses the candidate’s ability to maintain focus and enthusiasm in a role that can be repetitive.

Sample answer:

“I find satisfaction in knowing that my work contributes to the overall financial health of the company. I also set mini-goals for myself to keep the work engaging.”

5. Describe an accounting process that you developed or improved.

This question gauges the candidate’s ability to innovate and improve existing processes for efficiency and accuracy.

Sample answer:

“I implemented a new reconciliation process that automated matching transactions, reducing errors and saving two hours of manual work per day.”

6. Describe a time you helped your company reduce costs.

This question evaluates the candidate’s ability to identify and implement cost-saving measures.

Sample answer:

“I noticed that we were spending a lot on paper and printing. I proposed a move to a paperless system, which was implemented and resulted in a 20% reduction in office supply costs.”

7. How would you set up an internal control system for processing invoices?

This question assesses the candidate’s understanding of internal controls and their ability to set up systems for financial management.

Sample answer:

“I would implement a three-way match system for invoices, purchase orders, and delivery receipts to ensure that only valid invoices are paid.”

8. Share your experience with accounts receivable and accounts payable.

This question aims to understand the candidate’s hands-on experience with key accounting functions.

Sample answer:

“I have managed accounts receivable and payable for a mid-sized company for three years, ensuring timely collections and payments.”

9. Which accounting software programs have you used?

This question identifies the candidate’s familiarity with accounting software, which is essential for modern accounting roles.

Sample answer:

“I am proficient in QuickBooks and SAP. I have also had some experience with Oracle Financials.”

10. Describe your familiarity with accounting standards such as FASB and GAAP.

This question assesses the candidate’s knowledge of key accounting standards and regulations.

Sample answer:

“I am well-versed in both FASB and GAAP standards. I always ensure that financial statements and records comply with these guidelines.”

What does a good accountant candidate look like?

A strong accountant candidate has a solid understanding of accounting principles and standards, is detail-oriented, and has excellent analytical skills. They should also be proficient in accounting software and have a proactive approach to problem-solving.

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Finance Analyst interview questions and answers https://resources.workable.com/financial-analyst-interview-questions Wed, 10 Feb 2016 15:27:12 +0000 https://resources.workable.com/?p=3760 This Financial Analyst interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Make sure that you are interviewing the best Financial analyst candidates. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good financial analyst interview questions Imagine that you hand in a […]

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This Financial Analyst interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

financial analyst interview questions

Make sure that you are interviewing the best Financial analyst candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good financial analyst interview questions

Imagine that you hand in a report you are not satisfied with. Later you discover that you made a mistake although your supervisor doesn’t notice. How would you handle it?
How would you explain the concept of solvency to someone who has no financial background?
If you had to make a decision about a loan, what are the most important elements you need to consider?
What would you include in a quick report presenting the financial data senior management is most interested in?
How would you convince an investor of the company’s overall health?
Suppose the company shows positive cash flow and management asks you if that means the company is doing well. What do you reply?
What is NPV and where would you use it?
Name the 4 financial statements and how they connect with each other.
What information/model would you need to produce an annual forecasting report?
How would you rate your proficiency in Excel?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Imagine that you hand in a report you are not satisfied with. Later you discover that you made a mistake although your supervisor doesn’t notice. How would you handle it?

This question assesses the candidate’s integrity and sense of responsibility.

Sample answer:

“I would immediately bring the mistake to my supervisor’s attention and offer a corrected version of the report. Transparency and accuracy are crucial in financial analysis.”

2. How would you explain the concept of solvency to someone who has no financial background?

This question evaluates the candidate’s ability to communicate complex financial terms in an understandable manner.

Sample answer:

“Solvency refers to a company’s ability to meet its long-term debts and obligations. Think of it as the company’s long-term financial health.”

3. If you had to make a decision about a loan, what are the most important elements you need to consider?

This question gauges the candidate’s understanding of risk assessment in financial decision-making.

Sample answer:

“The most important elements would be the borrower’s creditworthiness, the interest rate, and the loan’s terms and conditions.”

4. What would you include in a quick report presenting the financial data senior management is most interested in?

This question tests the candidate’s understanding of what metrics are most important to senior management.

Sample answer:

“I would include key performance indicators like revenue, expenses, net profit, and cash flow, along with a brief analysis of each.”

5. How would you convince an investor of the company’s overall health?

This question assesses the candidate’s ability to present and interpret financial data persuasively.

Sample answer:

“I would present key financial ratios, recent earnings reports, and growth projections to demonstrate the company’s financial stability and potential for future growth.”

6. Suppose the company shows positive cash flow and management asks you if that means the company is doing well. What do you reply?

This question evaluates the candidate’s understanding of cash flow as an indicator of financial health.

Sample answer:

“Positive cash flow is a good sign, but it’s not the only indicator of financial health. Other factors like debt levels and profitability should also be considered.”

7. What is NPV and where would you use it?

This question tests the candidate’s understanding of Net Present Value as a financial metric.

Sample answer:

“NPV stands for Net Present Value, which is used to evaluate the profitability of an investment. It’s commonly used in capital budgeting to assess the value of long-term projects.”

8. Name the 4 financial statements and how they connect with each other.

This question assesses the candidate’s fundamental knowledge of financial statements.

Sample answer:

“The four financial statements are the Income Statement, Balance Sheet, Cash Flow Statement, and Statement of Shareholders’ Equity. They are interconnected, providing a comprehensive view of a company’s financial position.”

9. What information/model would you need to produce an annual forecasting report?

This question gauges the candidate’s understanding of financial forecasting.

Sample answer:

“I would need historical financial data, market trends, and assumptions about future performance to create a reliable financial model for forecasting.”

10. How would you rate your proficiency in Excel?

This question tests the candidate’s technical skills, which are essential for financial analysis.

Sample answer:

“I would rate myself as highly proficient in Excel. I’m comfortable with advanced functions and have experience building complex financial models.”

What does a good financial analyst candidate look like?

A strong candidate for a Financial Analyst role should have a solid educational background in finance or accounting, excellent analytical skills, and the ability to communicate complex financial concepts clearly.

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Safety Officer interview questions and answers https://resources.workable.com/safety-officer-interview-questions Tue, 22 Mar 2016 16:42:01 +0000 https://resources.workable.com/?p=4299 This Safety Officer interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Make sure that you are interviewing the best safety officers. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good safety officer interview questions How would you go about […]

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This Safety Officer interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

safety officer interview questions

Make sure that you are interviewing the best safety officers. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good safety officer interview questions

  1. How would you go about conducting a workplace safety audit?
  2. What is job safety analysis (JSA)? Can you walk me through the process?
  3. What are some things you would do to implement a Hazard Communication Program?
  4. If you saw that some employees weren’t using protective equipment, what would you do?
  5. You want to make improvements in workplace safety conditions, but one of the managers opposes it saying it’s expensive and unnecessary. How would you approach the subject?
  6. What is [e.g. gas cutting] and what dangers does it involve?
  7. What are some safety precautions for scaffolding?
  8. What do you know about EPA guidelines in [specific industry]?
  9. What will be your priorities during your first week?
  10. How do you compute noise exposure?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How would you go about conducting a workplace safety audit?

This question assesses the candidate’s approach to evaluating workplace safety.

Sample answer:

“I would start by reviewing existing safety policies and procedures. Then, I would conduct a walk-through of the facility to identify potential hazards. Finally, I would compile a report outlining my findings and recommendations.”

2. What is job safety analysis (JSA)? Can you walk me through the process?

This question evaluates the candidate’s understanding of job safety analysis.

Sample answer:

“Job Safety Analysis involves breaking down a job into its individual tasks and identifying potential hazards for each. Then, you determine preventive measures to mitigate those risks.”

3. What are some things you would do to implement a Hazard Communication Program?

This question gauges the candidate’s ability to communicate and implement safety protocols.

Sample answer:

“I would start by identifying all hazardous materials in the workplace. Then, I’d ensure that they are properly labeled and stored. I would also conduct training sessions for employees to educate them on how to handle these materials safely.”

4. If you saw that some employees weren’t using protective equipment, what would you do?

This question assesses the candidate’s approach to enforcing safety regulations.

Sample answer:

“I would immediately instruct the employees to put on the required protective equipment. I would also document the incident and discuss it with management to prevent future occurrences.”

5. You want to make improvements in workplace safety conditions, but one of the managers opposes it saying it’s expensive and unnecessary. How would you approach the subject?

This question tests the candidate’s negotiation and persuasion skills.

Sample answer:

“I would present data and case studies that demonstrate the long-term benefits of improving workplace safety, including potential cost savings from reduced accidents and increased productivity.”

6. What is [e.g. gas cutting] and what dangers does it involve?

This question evaluates the candidate’s technical knowledge of specific safety risks.

Sample answer:

“Gas cutting involves using a gas flame to cut through materials like metal. The dangers include fire hazards, exposure to harmful fumes, and the risk of explosion.”

7. What are some safety precautions for scaffolding?

This question assesses the candidate’s understanding of safety measures for specific tasks.

Sample answer:

“Safety precautions for scaffolding include ensuring it is securely anchored, checking for defects before use, and making sure that workers are trained on how to safely use and navigate the scaffolding.”

8. What do you know about EPA guidelines in [specific industry]?

This question gauges the candidate’s knowledge of environmental regulations relevant to the industry.

Sample answer:

“The EPA guidelines for our industry focus on waste management, air quality, and water pollution. Compliance with these guidelines is crucial for both safety and legal reasons.”

9. What will be your priorities during your first week?

This question assesses the candidate’s planning and prioritization skills.

Sample answer:

“My first priority would be to conduct a comprehensive safety audit to identify any immediate concerns. I would also meet with key personnel to understand existing safety protocols.”

10. How do you compute noise exposure?

This question tests the candidate’s technical skills in assessing environmental hazards.

Sample answer:

“To compute noise exposure, I would use a sound level meter to measure noise levels in different areas of the workplace. Then, I would calculate the average exposure for employees based on the duration and intensity of the noise.”

What does a good safety officer candidate look like?

A strong candidate for a Safety Officer role should have a deep understanding of safety regulations, excellent communication skills, and the ability to enforce safety protocols effectively.

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Senior .NET Developer interview questions and answers https://resources.workable.com/senior-net-developer-interview-questions Wed, 19 Aug 2015 14:06:44 +0000 https://resources.workable.com/?p=2145 This Senior .NET Developer interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Consider modifying these .NET developer interview questions to suit your company’s specific needs and upcoming projects. 10 good senior .NET developer interview questions What does a Just in Time compiler have to […]

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This Senior .NET Developer interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Consider modifying these .NET developer interview questions to suit your company’s specific needs and upcoming projects.

senior-net-developer-shutterstock_363711722

10 good senior .NET developer interview questions

  1. What does a Just in Time compiler have to offer?
  2. How is a preemptive threading model different from the cooperative threading model?
  3. What tools & practices would you consider necessary for a Continuous Delivery solution?
  4. How is a code point related to a code unit in Unicode?
  5. What do you think makes a unit test good? What about functional ones?
  6. Can you discuss basic algorithms and how you would find, think, or sort using them?
  7. Do you have an approach to modeling?
  8. Are you active on Github? Do you contribute to any open-source software projects?
  9. Who are you following on Twitter and which blogs do you turn to for staying updated?
  10. Do you have any side projects, like game development?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What does a Just in Time compiler have to offer?

This question aims to assess the candidate’s understanding of Just in Time (JIT) compilation in the context of .NET.

Sample answer:

“The JIT compiler offers runtime compilation, converting intermediate code into native machine code just before execution. This allows for optimizations tailored to the runtime environment.”

2. How is a preemptive threading model different from the cooperative threading model?

This question evaluates the candidate’s knowledge of threading models, which is crucial for building scalable .NET applications.

Sample answer:

“In a preemptive threading model, the operating system controls thread execution. In a cooperative model, threads yield control voluntarily. Preemptive threading is generally more efficient but can lead to thread starvation.”

3. What tools & practices would you consider necessary for a Continuous Delivery solution?

This question gauges the candidate’s familiarity with DevOps practices, particularly Continuous Delivery, in a .NET environment.

Sample answer:

“For Continuous Delivery, I’d consider tools like Jenkins for automation, Git for version control, and Docker for containerization. Practices would include automated testing and configuration management.”

4. How is a code point related to a code unit in Unicode?

This question tests the candidate’s understanding of Unicode, which is important for internationalization in .NET applications.

Sample answer:

“A code point is a unique number that maps to a specific character in Unicode. A code unit is the storage unit used to represent that code point in memory.”

5. What do you think makes a unit test good? What about functional ones?

This question assesses the candidate’s approach to testing, a key aspect of software quality.

Sample answer:

“A good unit test should be isolated, repeatable, and quick to execute. Functional tests, on the other hand, should validate that the system works as expected from the user’s perspective.”

6. Can you discuss basic algorithms and how you would find, think, or sort using them?

This question aims to evaluate the candidate’s algorithmic thinking, crucial for problem-solving in software development.

Sample answer:

“For sorting, I often use quicksort or mergesort depending on the use-case. For searching, binary search is efficient when the data is sorted.”

7. Do you have an approach to modeling?

This question assesses the candidate’s approach to software design and architecture.

Sample answer:

“I usually start with identifying the key entities and their relationships. Then I use UML diagrams to visualize the architecture before diving into coding.”

8. Are you active on Github? Do you contribute to any open-source software projects?

This question gauges the candidate’s involvement in the broader software development community.

Sample answer:

“Yes, I am active on Github. I contribute to a few open-source projects related to data analytics and machine learning.”

9. Who are you following on Twitter and which blogs do you turn to for staying updated?

This question evaluates the candidate’s commitment to staying current in the field.

Sample answer:

“I follow industry leaders like Scott Hanselman and read blogs like Stack Overflow and MSDN to stay updated.”

10. Do you have any side projects, like game development?

This question assesses the candidate’s passion for software development beyond their day job.

Sample answer:

“Yes, I’m currently working on a mobile game using Unity and C#. It’s a great way to explore different aspects of software development.”

What does a good senior .NET developer candidate look like?

A strong candidate should have a deep understanding of .NET technologies, be proficient in algorithmic thinking, and show a commitment to continuous learning and community involvement.

The post Senior .NET Developer interview questions and answers appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Regional Sales Manager interview questions and answers https://resources.workable.com/regional-sales-manager-interview-questions Fri, 27 Jan 2017 10:07:14 +0000 https://resources.workable.com/?p=8269 These sample Regional Sales Manager interview questions can help you assess candidates’ sales skills to hire the best fit for your company. Modify these questions to meet your specific job requirements. 10 good regional sales manager interview questions How would you train a new sales representative? How would you motivate your team if a store […]

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These sample Regional Sales Manager interview questions can help you assess candidates’ sales skills to hire the best fit for your company. Modify these questions to meet your specific job requirements.

regional sales manager interview questions

10 good regional sales manager interview questions

  1. How would you train a new sales representative?
  2. How would you motivate your team if a store they managed underperformed?
  3. We are launching a new product in a month. Walk me through the sales development process you’d design for this product.
  4. How would you identify new sales opportunities?
  5. What’s your experience in forecasting sales? Name any tools and software you use.
  6. What data would you need to prepare quarterly and annual performance reports for a store?
  7. When is the best time to start preparing an annual budget? Why? What tools and data would you use and who would you collaborate with?
  8. This role requires frequent travel. Are you willing to travel for work? What is your flexibility?
  9. How do you handle conflicts within your sales team?
  10. Describe your approach to setting and achieving sales targets.

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How would you train a new sales representative?

This question assesses the candidate’s ability to onboard new team members effectively.

Sample answer:

“I would start with an orientation session to introduce the company culture and products. Then, I’d pair them with a seasoned sales rep for hands-on training. Finally, I’d monitor their performance and provide regular feedback.”

2. How would you motivate your team if a store they managed underperformed?

This question evaluates the candidate’s leadership and motivational skills.

Sample answer:

“I would first identify the root cause of the underperformance. Then, I’d set achievable targets and offer incentives for reaching them. Regular team meetings to track progress would also be crucial.”

3. We are launching a new product in a month. Walk me through the sales development process you’d design for this product.

This question gauges the candidate’s strategic thinking and planning skills.

Sample answer:

“I would start by conducting market research to identify target customers. Then, I’d develop a sales strategy that includes pricing, promotion, and distribution channels. Finally, I’d train the sales team on how to pitch the new product.”

4. How would you identify new sales opportunities?

This question aims to understand the candidate’s proactive approach to sales growth.

Sample answer:

“I would analyze market trends and customer feedback to identify gaps in our product offerings. I’d also look at competitor strategies and consider partnerships to expand our reach.”

5. What’s your experience in forecasting sales? Name any tools and software you use.

This question assesses the candidate’s technical skills in sales forecasting.

Sample answer:

“I have five years of experience in sales forecasting. I usually use tools like Salesforce and Excel for data analysis and projections.”

6. What data would you need to prepare quarterly and annual performance reports for a store?

This question evaluates the candidate’s understanding of performance metrics.

Sample answer:

“I would need data on sales revenue, customer acquisition costs, customer retention rates, and inventory levels to prepare comprehensive performance reports.”

7. When is the best time to start preparing an annual budget? Why? What tools and data would you use and who would you collaborate with?

This question tests the candidate’s planning and collaboration skills.

Sample answer:

“The best time to start preparing an annual budget is at least three months before the fiscal year ends. I would use past sales data and collaborate with the finance and marketing teams.”

8. This role requires frequent travel. Are you willing to travel for work? What is your flexibility?

This question confirms the candidate’s willingness and ability to meet the job requirements.

Sample answer:

“Yes, I am willing to travel for work. I can manage a flexible schedule to accommodate travel needs.”

9. How do you handle conflicts within your sales team?

This question assesses the candidate’s conflict resolution skills.

Sample answer:

“I address conflicts by first understanding the perspectives of all parties involved. Then, I facilitate a discussion to find a mutually agreeable solution.”

10. Describe your approach to setting and achieving sales targets.

This question gauges the candidate’s goal-setting and execution skills.

Sample answer:

“I set sales targets based on market research and past performance. I then break down the targets into monthly goals and monitor progress closely, making adjustments as needed.”

What does a good regional sales manager candidate look like?

A strong candidate for a Regional Sales Manager role should possess excellent communication, leadership, and strategic planning skills. They should have a proven track record in sales and be capable of managing a team effectively.

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Final-round interview questions and answers https://resources.workable.com/final-round-interview-questions Fri, 31 Mar 2017 10:05:52 +0000 https://resources.workable.com/?p=9293 Looking for final interview questions to ask candidates as part of the interview process? This template offers employers examples of good final-round interview questions. 10 good final-round interview questions Now that you’ve learned the full scope of this position, what are your salary expectations? If hired, how would you want to grow within the company? […]

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Looking for final interview questions to ask candidates as part of the interview process? This template offers employers examples of good final-round interview questions.

final interview questions

10 good final-round interview questions

  1. Now that you’ve learned the full scope of this position, what are your salary expectations?
  2. If hired, how would you want to grow within the company? How do you think you’d do it?
  3. What are your interests outside of work?
  4. How was your candidate experience so far? Why would/wouldn’t you apply for this position again?
  5. What would make you quit in your first month here?
  6. When is the earliest you can begin working for us?
  7. Do you have any questions for us?
  8. How much notice do you need to give your current employer?
  9. Who would collaborate better with their team? Who would put their best foot forward to reach goals?
  10. Do you understand our company’s needs and objectives?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Now that you’ve learned the full scope of this position, what are your salary expectations?

This question aims to gauge whether the candidate’s salary expectations align with the budget allocated for the position.

Sample answer:

“Based on the responsibilities and the industry standard, I would expect a salary in the range of $60,000 to $70,000.”

2. If hired, how would you want to grow within the company? How do you think you’d do it?

This question assesses the candidate’s long-term career goals and how they envision achieving them within the company.

Sample answer:

“I would like to move into a leadership role within two years. I plan to achieve this by consistently exceeding performance metrics and taking on additional responsibilities.”

3. What are your interests outside of work?

This question provides insight into the candidate’s personality and how it might fit into the company culture.

Sample answer:

“I enjoy hiking and reading. I find that these activities help me relax and come back to work refreshed.”

4. How was your candidate experience so far? Why would/wouldn’t you apply for this position again?

This question serves as a feedback mechanism for the company’s hiring process.

Sample answer:

“The experience has been smooth and professional. I would definitely apply again because the process has been transparent and respectful.”

5. What would make you quit in your first month here?

This question aims to identify any potential red flags or deal-breakers for the candidate.

Sample answer:

“A lack of alignment with the company’s values or unethical practices would make me reconsider my position.”

6. When is the earliest you can begin working for us?

This question helps to determine the candidate’s availability to start the new job.

Sample answer:

“I would need to give a two-week notice to my current employer, so the earliest I could start would be in three weeks.”

7. Do you have any questions for us?

This question gauges the candidate’s interest in the company and role.

Sample answer:

“Yes, could you please elaborate on the team I would be working with and the key projects for the next quarter?”

8. How much notice do you need to give your current employer?

This question clarifies the candidate’s availability and how soon they can transition to the new role.

Sample answer:

“I would need to give a one-month notice to my current employer.”

9. Who would collaborate better with their team? Who would put their best foot forward to reach goals?

This question aims to assess the candidate’s teamwork and goal-oriented mindset.

Sample answer:

“I believe I would collaborate well with the team, as I value open communication and collective problem-solving. I always strive to reach both personal and team goals.”

10. Do you understand our company’s needs and objectives?

This question evaluates whether the candidate has done their homework on the company and understands its goals.

Sample answer:

“Yes, I understand that the company aims to innovate in the tech industry while maintaining a focus on sustainability.”

What does a good final-round candidate look like?

A strong final-round candidate should not only meet the job qualifications but also fit well within the company culture. They should show enthusiasm for the role, have clear career goals, and be ready to contribute to the company’s success.

How to conduct a final interview

A successful hiring decision requires a few stages: resume screening, two or more interview rounds and, in some cases, skills-based assessments. Invite qualified candidates to a final interview to identify the best fit for your organization before you make your job offer.

For the final round interview, a shortlist of two or three candidates will usually meet with the CEO. To reach an objective decision, consider getting together a group of interviewers, including the hiring manager, the team leader and the CEO, if they were not involved in previous rounds. When you’re inviting candidates, clarify that this is the final round and let them know who they’ll meet. Prepare final interview questions that can address the last questions anyone from your team may have.

Final interviews help identify long-term partners: people who understand and share your company values. Candidates who have reached this part of hiring process are already qualified for the job. Turn your focus to potential hires who will not only “get the job done,” but will provide fresh ideas, be great team players and eventually contribute to your company success.

After the candidate you chose accepts your job offer, spend some time reaching out to rejected candidate(s) via email or phone.

 

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Recruitment Consultant interview questions and answers https://resources.workable.com/recruitment-consultant-interview-questions Fri, 17 Jun 2016 12:42:35 +0000 https://resources.workable.com/?p=5314 These Recruitment Consultant interview questions can assist you in designing an effective interview process. Look for those questions that will help you find what you are looking for in candidates. Make sure that you are interviewing the best recruitment consultants. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good recruitment consultant interview […]

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These Recruitment Consultant interview questions can assist you in designing an effective interview process. Look for those questions that will help you find what you are looking for in candidates.

recruitment consultant interview questionsMake sure that you are interviewing the best recruitment consultants. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good recruitment consultant interview questions

  1. How would you go about generating new business?
  2. What questions would you ask to understand the client’s requirements?
  3. If an angry client called you to complain about a candidate you suggested, how would you handle it?
  4. How would you handle a candidate who isn’t a good fit for the position they applied to?
  5. What would you do if you hadn’t found any qualified applicants for a position and your client was getting impatient?
  6. Imagine a client wants to hire a candidate who you think won’t be a good fit. How do you handle this?
  7. Can you persuade me to use your services in under three minutes?
  8. What’s your experience in sales? Have you worked in B2B?
  9. Are you comfortable with cold-calling?
  10. Do you use social media? How would you use them for recruiting or finding clients?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How would you go about generating new business?

This question assesses the candidate’s ability to proactively seek new opportunities and clients.

Sample answer:

“I would start by identifying potential clients in industries where I have expertise. Then, I would research their needs and challenges before reaching out with a tailored proposal.”

2. What questions would you ask to understand the client’s requirements?

This question evaluates the candidate’s ability to gather essential information for successful recruitment.

Sample answer:

“I would ask questions like, ‘What are the key responsibilities of the role?’ and ‘What skills and qualifications are you looking for?’ to get a comprehensive understanding of the client’s needs.”

3. If an angry client called you to complain about a candidate you suggested, how would you handle it?

This question tests the candidate’s conflict resolution and customer service skills.

Sample answer:

“I would listen to the client’s concerns attentively, apologize for any inconvenience caused, and then work on finding a more suitable candidate immediately.”

4. How would you handle a candidate who isn’t a good fit for the position they applied to?

This question gauges the candidate’s ability to manage expectations and communicate effectively.

Sample answer:

“I would be honest with the candidate about why they are not a good fit and offer to keep their resume on file for future opportunities that match their skill set.”

5. What would you do if you hadn’t found any qualified applicants for a position and your client was getting impatient?

This question assesses the candidate’s problem-solving skills and ability to handle pressure.

Sample answer:

“I would communicate openly with the client about the challenges and propose alternative solutions, such as expanding the search criteria or considering remote candidates.”

6. Imagine a client wants to hire a candidate who you think won’t be a good fit. How do you handle this?

This question tests the candidate’s ability to balance client wishes with professional judgment.

Sample answer:

“I would present my concerns to the client in a diplomatic way and provide evidence to support my assessment, while ultimately respecting their decision.”

7. Can you persuade me to use your services in under three minutes?

This question evaluates the candidate’s sales skills and ability to articulate value propositions.

Sample answer:

“In under three minutes, I can tell you that our agency has a 95% client retention rate, a vast network of talented candidates, and a tailored approach to meet your specific needs.”

8. What’s your experience in sales? Have you worked in B2B?

This question assesses the candidate’s background in sales, which is crucial for generating new business.

Sample answer:

“I have five years of experience in sales, three of which were in a B2B setting. I am comfortable with both inbound and outbound sales strategies.”

9. Are you comfortable with cold-calling?

This question gauges the candidate’s willingness to perform tasks that are often considered challenging but necessary.

Sample answer:

“Yes, I am comfortable with cold-calling. I believe it’s a useful strategy for generating new leads, especially when done thoughtfully.”

10. Do you use social media? How would you use them for recruiting or finding clients?

This question tests the candidate’s familiarity with modern recruitment tools and strategies.

Sample answer:

“I actively use LinkedIn and Twitter for professional purposes. I would use these platforms to share job postings, network with industry professionals, and engage with potential clients.”

What does a good recruitment consultant candidate look like?

A strong candidate for a recruitment consultant role should possess excellent communication skills, a proactive approach to generating new business, and the ability to balance multiple tasks efficiently. They should also have a good understanding of sales and customer service.

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Build a high-performing sales team: your comprehensive guide https://resources.workable.com/tutorial/build-a-high-performing-sales-team Thu, 31 Aug 2023 12:02:13 +0000 https://resources.workable.com/?p=90046 You may be a newly hired or appointed sales executive charged with building out a sales department to further company goals, or you may be a sales manager looking for quick guidance on what to hire for when expanding your existing team with a few new hires. At the core of all this is building […]

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You may be a newly hired or appointed sales executive charged with building out a sales department to further company goals, or you may be a sales manager looking for quick guidance on what to hire for when expanding your existing team with a few new hires.

At the core of all this is building a high-performing sales team that will help you make a strong impression straight out of the gates.

No matter your background or experience in leading sales teams; it’s always good to have a guide to help you stay on top of the important elements of building high-performing sales teams.

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A huge undertaking

Let’s cut to the chase: building a sales team from scratch is no small feat. It’s a process that requires careful planning, strategic thinking, and a deep understanding of why you’re tasked with building that team and what its role is. The role of a sales team is multifaceted, encompassing everything from lead generation and customer acquisition through to account management and customer retention.

When you’re building sales teams, it’s important to consider the unique needs and goals of your organization. What are your company OKRs and how might you and your team contribute to that? It’s no secret: sales is key to business success. So, when building your sales team, you want to build a clear strategy, establish the team KPIs, and make the right hiring choices.

So, let’s get started.

How to build a high-performing sales team

How do you build a high-performing sales team that delivers results? Let’s go through the steps one by one.

a. Define the team structure and role(s)

The first step is to clearly define the sales team structure and each of the team member roles within your organization. This involves outlining the sales team responsibilities and expectations, from identifying and qualifying leads to closing deals and managing customer relationships.

Examples of sales team structures can be seen in this article from Hubspot, which outlines teams across four distinct categories: geography/territory, product/service line, customer/account size, or industry/vertical segment.

b. Hire the right people

Once you have a clear understanding of what a sales team is and what a sales team does, you can start to recruit and hire the right people. Look for individuals who are not only talented and experienced but also motivated and team-oriented. Remember, a successful sales team is more than just a collection of high-performing individuals. It’s a cohesive unit that works together to achieve common goals.

This in-depth guide on how to hire salespeople can get you started in this area.

c. Provide the right tools

Building a sales organization also involves providing your sales team members with the tools and resources they need to succeed. This could include everything from sales training and professional development opportunities to CRM software and other sales enablement tools.

This comprehensive list of sales tools from Crunchbase is ideal for your needs.

d. Ensure an agile mindset

As you build your sales team, keep in mind that this is an ongoing process. The sales landscape is constantly evolving, and your sales team needs to be able to adapt and evolve along with it. This means continually reassessing and refining your sales strategies, processes, and team structure to ensure they remain effective and aligned with your business goals.

Businesses can overcome uncertain times with an agile mindset, and so can hiring teams – even with leaner teams and budgets. There’s no reason you can’t adopt the same approach in your sales team.

The key elements of a high-performing sales team

Let’s delve deeper into the process of building a sales team, providing practical advice and insights to help you create a sales team that’s not only effective but also resilient and adaptable. Whether you’re just starting to build a sales team or looking to strengthen and expand your existing sales team, this is for you.

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1. Sales hiring data/metrics to know

First things first: when building your sales team, you need to have realistic expectations on the challenges and opportunities facing you – in other words, establishing benchmarks for your sales team building plan. And we don’t mean sales metrics. We’re talking about hiring benchmarks here.

These benchmarks include typical timelines of the sales recruitment process (otherwise known as Time to Fill), the competition you might be facing in your area and industry when it comes to attracting talent to your open sales roles (otherwise known as Total Job Openings), and the number of candidates you might expect on average for a given sales role (also known as Candidates Per Hire).

Let’s look at them one by one:

a. Time to Fill

Workable defines Time to Fill (TTF) as the time elapsed between the point when a job is posted and the point where a job is filled. It’s always helpful to know what that looks like for sales so you know what’s “normal” and what’s not in terms of your own Time to Fill when hiring for the sales function.

The following graph provides an insight into the TTF trends (calculated by looking at a month’s data using the 2019 average as a baseline). In this case, we’re presenting the entire timeline from January 2020 to June 2023 so you can see how trendlines have risen and fallen over the years.

b. Job Openings

Job openings are presented differently – we display here the average sales job postings per company per month going back to the start of 2022, and also segmenting that data into three size buckets of less than 50 full-time employees, 51-200 FTEs, and more than 200 FTEs. We’ve also included “all companies” as a separate trendline so you can compare and contrast.

c. Candidates Per Hire

Candidates Per Hire is, succinctly, the number of candidates who apply for a job that you’ve posted. Like Time to Fill, we measure these data against the average of 2019 as a baseline. Here’s the data, again contained within the sales function:

2. Sales compensation

Compensation is a critical component in the sales world, acting as both a motivator and a reward for hard work. Our recent surveys find that it remains a top priority for most jobseekers – and that’s no different in sales.

So, how much do you pay your salespeople? That depends on a number of factors – and you should research this and get a good understanding of regional standards around compensation.

When doing so, consider the following variables:

a. Industry

The industry in which the sales job is located can play a significant role in determining the salary. Certain industries, such as technology or finance, tend to offer higher salaries to their salespeople due to the complexity and high value of the products or services being sold.

b. Company size

The size of the company can also be a determining factor. Larger companies typically have more resources and higher revenue, which can translate into higher salaries for their sales team.

c. Experience

The amount of experience a salesperson has can also impact their salary. Those with more experience and a proven track record of success in sales are often able to negotiate higher salaries.

d. Performance

A salesperson’s performance is typically tied to their salary in the form of commissions, bonuses, or other incentives. High-performing salespeople may be able to earn significantly more than their peers who struggle to meet their sales targets. More on this below.

e. Location

We mentioned this above – the location of the sales job plays a huge role in determining salary. Sales jobs in major metropolitan areas or regions with a high cost of living may offer higher salaries to compensate for the increased living expenses.

f. Education

A higher level of education, such as a bachelor’s or master’s degree in a relevant field, may also lead to higher salaries for sales jobs.

g. Type of Sales

Different types of sales jobs have different earning potentials. For example, B2B (business-to-business) sales jobs may offer higher salaries than B2C (business-to-consumer) sales jobs, while commission-based sales roles may offer the potential for higher earnings but may also come with more risk.

Let’s look at two salary examples: Account Executive and Inside Sales Representative. According to Workable data, the median salary range for an Account Executive in the United States is $60,000 to $75,000. For an Inside Sales Representative, it’s $60,000 to $90,000.

However, in California, the salary range for Account Executives increases to $70,000 to $94,000 and, for Inside Sales Representatives, it’s $60,000 to $80,000. As stated above, do your just homework to best understand what salary range is a good fit in the role you’re hiring for.

3. Sales compensation structure

You not only want to think about how much you pay your sales team members, but also how that pay is structured.

So, here’s a breakdown of the various compensation structures for salespeople:

a. Base Salary

This is a fixed amount paid to salespeople, regardless of their performance. It provides financial stability and is often used in industries where long sales cycles are the norm.

b. Commission Only

Salespeople are paid solely based on the sales they make. This model can be highly motivating, as the potential earnings are uncapped. However, it might not provide stability, especially during lean periods.

c. Base Plus Commission

A combination of a fixed salary and a commission on sales. This balances the stability of a regular paycheck with the motivation of earning more through sales.

d. Base Plus Bonus

Salespeople receive a fixed salary and a bonus for reaching or exceeding specific targets. The bonus acts as an incentive to achieve higher sales goals.

e. Commission Plus Bonus

Here, salespeople earn commissions on their sales and bonuses for hitting specific milestones or targets.

f. Tiered Commission

Salespeople earn different commission rates based on tiers of sales achieved. For instance, they might earn a 5% commission on the first $100,000 in sales and 7% on everything above that.

g. Residual or Renewal Commissions

Particularly common in industries with subscription models, salespeople continue to earn a commission for as long as the customer remains with the company.

h. Draw Against Commission

Salespeople receive an advance payment, which they then “pay back” through earned commissions. If their commissions don’t cover the draw amount, they might owe the company.

i. Team Commissions

The entire sales team is compensated based on collective sales targets. This promotes teamwork but can sometimes lead to friction if team members perceive unequal effort.

j. Profit Margin-Based Commission

Salespeople’s commissions are determined by the profit margins of their sales, encouraging them to sell more profitable items or services.

k. Straight-Line Commission

Salespeople earn a commission based on every sale, with no thresholds or tiers.

l. Variable Commission

The commission rate changes based on different factors, such as the type of product sold or the season.

Each compensation model has its benefits and drawbacks, and the best choice often depends on the specific industry, company goals, and the nature of the sales cycle. It’s crucial for companies to choose a structure that aligns with their objectives and adequately motivates and rewards their sales team.

4. Sale skill sets

Sales can be complex. One type of salesperson in a specific industry selling a specific kind of product is not the same type of salesperson in another industry selling another kind of product. There are also hard skills – actual knowledge of a product, the ability to use Salesforce, etc. – and soft skills that focus more around intangibles such as connectivity to others.

But there are some fundamental elements in a salesperson’s skill set.

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These include:

a. Communication skills

In the realm of sales, communication is more than just a skill – it’s an art. Salespeople must master the art of conveying information in a clear, concise, and compelling manner.

This includes active listening, which involves truly understanding and responding to the customer’s needs and concerns.

They must also be adept at persuasive speaking, using their words to influence and convince potential customers of the value of their product or service.

Negotiation is another key aspect of communication in sales, requiring the ability to reach mutually beneficial agreements with customers.

Use our Communications interview questions & answers kit to analyze a sales candidate’s skills in this area.

b. Interpersonal skills

The ability to connect with people on a personal level is a cornerstone of successful sales. Salespeople should exude warmth, friendliness, and approachability, making potential customers feel comfortable and valued but without coming off as overly persuasive or “salesy”.

Empathy is also crucial, as it allows salespeople to understand and respond to the emotions and perspectives of their customers. Moreover, interpersonal skills help in building long-lasting relationships that can lead to repeat business and positive word-of-mouth for the company.

c. Product knowledge

A salesperson’s expertise in their product or service is a key determinant of their credibility and effectiveness. They should have a deep understanding of the features, benefits, and potential applications of their product.

This knowledge enables them to answer technical queries, provide tailored recommendations, and demonstrate how their product can solve the customer’s problem or meet their needs – a fundamental ingredient in successful sales.

d. Time management and organization

The world of sales is fast-paced and often involves juggling multiple tasks and clients. Salespeople must be proficient in prioritizing tasks, managing their schedules, and maintaining organized records of their sales activities.

This ensures they can follow up on leads, meet deadlines, and keep track of their progress towards sales targets.

e. Resilience and persistence

The sales landscape is fraught with challenges and competition. Salespeople must have the mental fortitude to handle frequent rejections and high-pressure situations, learn from failures, and stay motivated despite setbacks. Building a resilient team that can handle these challenges without becoming discouraged is crucial.

This can involve providing support and training in areas such as stress management and resilience, and fostering a positive and supportive team culture.

f. Analytical and problem-solving skills

Sales is not just about selling; it’s about solving problems. Salespeople must be able to analyze customer needs, identify their pain points, and devise solutions that address these issues.

This requires a blend of analytical thinking, creativity, and practical problem-solving skills.

Evaluate a candidate in this area with this analytical interview questions & answers kit and this problem-solving interview questions & answers kit.

g. Adaptability and flexibility

The sales environment is dynamic and ever-changing. Salespeople must be agile, ready to adapt their strategies in response to market trends, customer feedback, or changes in company policies.

They should also be open to continuous learning, seeking out new sales techniques and strategies to stay ahead of the competition.

Use this adaptability interview questions & answers kit to determine a candidate’s skill in this area.

h. Self-motivation and initiative

Successful salespeople are self-starters who take the initiative to seek out new leads, learn about new products, and set challenging goals for themselves. They don’t wait for opportunities to come to them; they go out and create them.

i. Digital literacy

In today’s digital age, salespeople need to be comfortable using a range of technologies, from CRM systems to social media platforms. They should be able to leverage these tools to track sales activities, engage with customers, and research market trends.

j. Cultural sensitivity

With the global nature of business today, salespeople often interact with customers from diverse cultural backgrounds. Understanding and respecting these cultural differences can help build stronger, more trusting relationships with customers.

k. Cultural fit

While skills and experience are important, it’s also crucial to consider cultural fit when building your sales team.

This involves hiring people who share your company’s values and vision, and who will contribute to a positive and productive team culture.

Read our interview with a client on a successful cultural fit strategy which prioritizes cultural integration in recruitment, creating a dynamic workplace that motivates employees and drives business growth.

l. Customer-centric approach

A successful sales team needs to be focused on the customer. This involves understanding the customer’s needs and preferences, and striving to provide the best possible service. This is a key part of the sales skills bucket. A customer-centric approach can lead to higher customer satisfaction and loyalty, and ultimately to increased sales.

For something more high level when evaluating sales candidates, check out our article on sales skills assessment.

5. Sales KPIs

If you don’t have KPIs, you don’t have quotas, and you don’t have goals. You absolutely need to identify clear KPIs for your sales team to pursue if you want them to succeed. When you have a KPI or KPIs for your team and team members, they know what they need to attain in order to be successful, and they know what they’re being measured against.

The good news is that there are numerous different sales KPIs that you can focus on. These include but are not limited to:

a. Revenue

The cornerstone of all KPIs, revenue is the ultimate measure of a sales team’s performance. It quantifies the total income generated by the team through sales activities.

It’s crucial to track revenue trends over time to understand the growth trajectory and the effectiveness of sales strategies.

b. Sales quota attainment

This KPI gauges the effectiveness of a sales team by comparing the actual sales with the predetermined sales targets or quotas.

It provides insight into how well the team is performing against expectations and helps identify any gaps that need to be addressed.

c. Average deal size

This KPI provides an average value of the deals closed by the sales team. It’s a useful metric for understanding the profitability of sales and can help in strategic decision-making, such as targeting larger deals or focusing on volume sales.

d. Win rate

The win rate is a measure of the sales team’s success in closing deals. It’s calculated by dividing the number of won deals by the total number of deals pursued.

A high win rate indicates a successful sales strategy and effective sales skills.

e. Lead-to-customer conversion rate

This KPI tracks the efficiency of the sales process by measuring the percentage of leads that become paying customers.

It provides insights into the effectiveness of the team’s lead nurturing and conversion strategies.

f. Sales cycle length

This KPI measures the average duration from the initial contact with a lead to closing the sale. A shorter sales cycle can indicate a more efficient sales process, while a longer cycle may suggest potential bottlenecks that need to be addressed.

g. Sales activities

This KPI tracks the number of sales-related activities, such as calls, meetings, and emails, completed by the sales team.

It provides a measure of the team’s engagement and productivity and can help identify areas for improvement in the sales process.

h. Sales by product, region, or segment

This KPI helps identify trends and patterns in sales performance across different products, regions, or customer segments.

It can guide strategic decisions, such as where to invest resources or which markets to target.

i. Customer acquisition cost

This KPI measures the average cost of acquiring a new customer, including marketing expenses, sales team salaries, and other related costs.

A lower CAC indicates a more cost-effective sales process.

j. Customer lifetime value

This KPI estimates the total revenue a business can reasonably expect from a single customer account. It helps businesses understand how much they should be willing to spend to acquire and retain customers.

k. Sales per rep

This KPI measures the average revenue generated by each sales representative. It can help identify high-performing reps and provide insights into the effectiveness of sales training and development programs.

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6. Niche strategies in sales team building

Of course, every team-building strategy has niche elements to them. When building your sales team, you’re likely thinking about unique high-level priorities that are specific to your organizational and team goals.

These can include the following:

a. Specialization

Specializing allows sales teams to become experts in their chosen field, understanding the nuances and intricacies of the industry.

This deep knowledge can help in identifying potential clients’ needs and providing tailored solutions, leading to higher customer satisfaction and loyalty.

b. Personalization

Personalization goes beyond just knowing the customer’s name. It involves understanding their business, their challenges, and their goals.

By offering personalized solutions, sales teams can show customers that they are valued and understood, which can lead to stronger relationships and increased sales.

c. Digital marketing

This one’s plainly obvious, but better to have more information than less so that it’s on the sales radar. As more businesses move online, digital marketing becomes increasingly important. Sales teams can use digital channels to reach a wider audience, engage with customers, and track the effectiveness of their strategies.

Digital marketing can include everything from email campaigns to SEO, content marketing, and social media advertising. This is more in marketing’s realm, but sales teams will do well to align closely with the marketing department in this area.

d. Cross-selling and upselling

Like digital marketing, this isn’t a de facto property of sales – but rather, customer support or account management. Still, by understanding the full range of their company’s offerings, sales teams can work closely with those teams to identify opportunities to offer additional value to customers.

This could be in the form of related products or services (cross-selling), or more premium versions of the products or services the customer is already using (upselling). This strategy can increase revenue and deepen customer relationships – ultimately boosting retention.

e. Social selling

Social selling involves using social media platforms to find and engage with potential customers. This can involve sharing valuable content, participating in discussions, and building a strong online presence.

Social selling can help sales teams to reach a wider audience, build their personal brand, and establish themselves as thought leaders in their industry.

f. Collaboration

Sales teams can benefit greatly from a collaborative approach, where members work together to share insights, strategies, and resources. This can lead to more innovative solutions and a more cohesive team dynamic.

Collaboration can also extend beyond the sales team, with members working closely with other departments such as marketing, customer service, and product development to ensure a unified approach to customer engagement.

g. Data-driven decision making

In the era of big data, sales teams can leverage data analytics to inform their strategies and decisions. This can involve analyzing customer behavior, market trends, and sales performance data to identify opportunities and challenges.

A data-driven approach can lead to more targeted and effective sales strategies, and can help sales teams to continuously improve and adapt.

h. Customer retention

While attracting new customers is important, retaining existing customers can often be more cost-effective and valuable in the long run.

Sales teams can adopt strategies focused on customer retention, such as providing exceptional customer service, understanding and meeting customer needs, and building strong, long-term relationships with customers. This can lead to increased customer loyalty and repeat business.

7. Additional priorities in team building

There are other goals you may be thinking about when building your sales team based on your goals. While these aren’t necessarily focused on the actual day-to-day work, they are important ingredients when building your sales team. These can include:

a. Diversity and Inclusion

Building a diverse and inclusive sales team can bring a range of perspectives and experiences to your business, which can lead to more innovative solutions and better understanding of a diverse customer base.

This can involve hiring people of different genders, races, ages, and backgrounds, and fostering an inclusive culture where everyone feels valued and respected.

Read more: Learn about how one-time Workable sales leader Rachel Bates established gender diversity in her sales team in Boston’s male-dominated tech sales sector.

b. Training and development

Investing in ongoing training and development can help your sales team to continuously improve and adapt to changing market conditions.

This can involve providing training in areas such as product knowledge, sales techniques, and customer service, as well as offering opportunities for professional development and career progression.

d. Team structure

The structure of your sales team can have a significant impact on its effectiveness. This can involve decisions about the size of the team, the roles and responsibilities of different team members, and the way the team is organized.

For example, you might choose to have separate teams for different stages of the sales process, or for different market segments. Or you might have full-cycle sales processes, where prospects stay with the same sales representative through the entire experience with a company.

d. Communication

Good communication is crucial for a successful sales team. This involves ensuring that all team members are kept informed about company news, product updates, and sales targets, and that they feel comfortable sharing their ideas and concerns.

Regular team meetings, one-on-one check-ins, and effective use of communication tools can all contribute to good communication within the team.

8. Additional resources

Additional reading is always helpful. Check out these resources for a deeper dive in different areas of sales team building.

Building a sales team globally: Do it right with these 6 easy steps

If you’re entering different markets around the world – or your company is already positioned that way – this article bolsters the value of standardized processes when building a global sales team.

How to hire a sales team: 5 tips to attract talent

This one shares tips on how to source and attract the right talent to your sales teams, including utilizing personal networks, encouraging employee referrals, employing efficient evaluation tools, and providing competitive compensation.

How to hire salespeople

Packed with actionable tips, this in-depth guide gives you everything you need to know about hiring salespeople, including sourcing top talent via referrals, niche job boards, and social media. It stresses the importance of clear job descriptions, transparency, and evaluating candidates’ qualities and interest in the job.

Hiring a sales team? Avoid these 4 candidates

Just as important in sales team-building success is who not to hire. This article identifies four types of candidates to be cautious of during the recruitment process. It offers insights into potential red flags and pitfalls to avoid, ensuring you hire the most effective salespeople for your team.

Inside Workable: Scaling a sales team successfully

Want to know how it’s done behind the scenes at Workable? We’re happy to share our own story about how our sales leaders doubled its sales team within a month by implementing a strategic hiring process. The importance of planning, team alignment, and quality control in rapid scaling are all emphasized here.

Sales career path: A way to attract and retain salespeople

High turnover rates in the sales industry can be mitigated by investing in career development. Workable’s one-time sales and business development manager, Paul Mathieson, and former account executive Olivia Spector discuss the importance of career progression for a happy and productive sales team based on their own unique career trajectories.

Behind the scenes with 3 members of Workable’s sales team

Three members of Workable’s Athens-based sales team share insights into their roles and experiences. That team, consisting of Sales Development Representatives (SDRs) and managers, emphasizes the importance of understanding the needs of potential clients and offering tailored solutions. Despite diverse backgrounds, the team members highlight the value of continuous learning, adaptability, and a positive work environment.

And finally – a video!

 

This panel discusses how the sales market in Boston has evolved and how finding and nurturing talent can be challenging. They suggest building a network and having constant communication with recruiters to overcome these challenges.

Does this all seem like a lot? Sometimes it makes sense to hire a sales recruiter who can specialize in bringing the very best salespeople to your organization. This sales recruiter job description can get you started.

9. Tools to help you get there

Building a high-performing sales team often goes beyond backfill to scaled growth within a short time as you look to capitalize on new markets, launch a new product, or put a new strategy into action.

This means your hiring team will often be hiring for multiple sales roles at one time – especially in the entry-level SDR/BDR positions. This will require you to establish a scalable recruitment process free of breakdowns.

There are a number of ways you can establish a more scalable hiring process in sales. These include:

a. Video Interviews

Asynchronous or one-way video interviews will come in incredibly handy when hiring in sales. It gives you an opportunity to screen numerous candidates in one sitting.

Also, because sales are by nature very public-facing, you will want to be able to assess a candidate’s ability to speak comfortably and at length on an assigned topic – video interviews also gives you that opportunity to evaluate a candidate in this way.

Workable Video Interviews is a great tool to establish this process.

b. Automated actions

When you’re hiring 12 SDRs in a short time, that will likely involve the processing of hundreds of candidates at any given time. Automating parts of the hiring process – including emails that trigger when a candidate has applied for a role or is moved to the next stage, for example. These can come in incredibly handy when “employer ghosting” is one of the major grievances that candidates have about the recruitment process.

When you have a lean hiring team – often consisting of a single recruiter and one or two hiring managers – it’s easier to manage the load of candidates through the system without breakdown when you have automated actions as a feature in your ATS.

c. AI Recruiter

Sometimes, you’re looking to hire a salesperson in a very niche industry or you’re in an area that doesn’t have the talent availability that other areas have. This means you might need to do the legwork to find the right candidates for your roles – whether that’s finding and contacting passive candidates or just finding the candidates who aren’t finding you.

That, of course, is a tremendous amount of added work for any recruiter or hiring manager. Workable’s AI-powered candidate sourcing engine will take care of all that for you.

d. Recruitment marketing

A core tenet of marketing is awareness. If a sales candidate isn’t aware that you’re hiring, they won’t apply for your job – in other words, you don’t exist in their world. Employer brand awareness is already nailed down for the Googles and Microsofts of this world, but it’s a little more challenging if you’re one of the thousands of startups in San Francisco or a relatively new company building its very first sales team.

Workable’s numerous tools help you get your jobs in front of the right candidates – including a careers page builder, one-click posting to more than 200 job sites, and even custom social posts designed to appear in a specific candidate’s social feed.

e. Interview self-scheduling

One of the most annoying elements of the recruitment process is the back-and-forth communications between sales candidates, recruiters, hiring managers, and executives when scheduling times for interviews.

Workable’s self-scheduling interview feature – much loved by recruiters for its time-saving benefits – will circumvent that challenge and free up plenty of bandwidth for your sales hiring teams to focus on the important parts of hiring. For example, the actual interviewing.

Learn more about how Workable’s hiring software can help you build a high-performing sales team for your business. You can also manage that team with Workable’s HRIS which comes free with the ATS.

The post Build a high-performing sales team: your comprehensive guide appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Personality interview questions and answers https://resources.workable.com/personality-interview-questions Fri, 10 Mar 2017 12:03:39 +0000 https://resources.workable.com/?p=8800 During your hiring process, ask personality interview questions to test candidates’ soft skills, including teamwork, flexibility and creativity. These sample Personality interview questions will help you identify potential hires who’ll fit in your company culture. 10 good Personality interview questions If your manager asked you to complete a task you thought impossible at first, how […]

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During your hiring process, ask personality interview questions to test candidates’ soft skills, including teamwork, flexibility and creativity. These sample Personality interview questions will help you identify potential hires who’ll fit in your company culture.

personality interview questions

10 good Personality interview questions

  1. If your manager asked you to complete a task you thought impossible at first, how would you go about it?
  2. Tell me about a time you had to fill in for someone. Were you successful? How did the experience make you feel?
  3. Tell me about a time you missed (or almost missed) a deadline. How did you react when you realized you were falling behind? What did that experience teach you?
  4. Do you prefer working in a team or on your own? Why?
  5. If you could change one thing about your personality at the snap of your fingers what would it be and why?
  6. Tell me about a time your manager wasn’t satisfied with the results of your work. How did you discuss the issues and what did you do differently the next time?
  7. What are you passionate about?
  8. What types of activities or hobbies do you enjoy outside of work?
  9. How do you handle criticism?
  10. How do you demonstrate flexibility in your work?

1. If your manager asked you to complete a task you thought impossible at first, how would you go about it?

This question helps evaluate a candidate’s problem-solving skills and their ability to handle challenging tasks.

Sample answer:

“I would first analyze the task to understand its requirements and identify the challenges. Then, I would brainstorm potential strategies and solutions, possibly seeking advice from colleagues or superiors. I believe in maintaining a positive attitude and being persistent in finding a solution.”

2. Tell me about a time you had to fill in for someone. Were you successful? How did the experience make you feel?

This question assesses a candidate’s adaptability and their ability to take on responsibilities outside their usual role.

Sample answer:

“I had to fill in for a colleague who fell ill unexpectedly. Despite the sudden change, I managed to complete their tasks successfully by quickly familiarizing myself with their responsibilities and managing my time effectively. The experience was challenging but rewarding, as it allowed me to learn new skills and gain a broader perspective on our work.”

3. Tell me about a time you missed (or almost missed) a deadline. How did you react? What did that experience teach you?

This question explores a candidate’s ability to handle pressure and learn from their mistakes.

Sample answer:

“I once underestimated the time required for a project and was falling behind. I immediately communicated the situation to my manager and worked extra hours to meet the deadline. This experience taught me the importance of realistic planning and regular progress checks.”

4. Do you prefer working in a team or on your own? Why?

This question examines a candidate’s preference for teamwork or independent work, providing insight into their work style and how they might fit into the team.

Sample answer:

“I appreciate both dynamics as they offer different benefits. Teamwork allows for diverse perspectives and collaborative problem-solving, while working independently enables me to focus deeply and take ownership of my work. I believe a balance of both is essential for a productive work environment.”

5. If you could change one thing about your personality at the snap of your fingers what would it be and why?

This question assesses a candidate’s self-awareness and their willingness to improve.

Sample answer:

“If I could change one thing about my personality, I would like to be more patient. While my drive to get things done quickly can be an asset, I realize that patience is important for thoughtful decision-making and building strong relationships.”

6. Tell me about a time your manager wasn’t satisfied with the results of your work. How did you discuss the issues?

This question evaluates a candidate’s ability to accept feedback and learn from their mistakes.

Sample answer:

“My manager once pointed out errors in a report I prepared. We discussed the issues and I took responsibility for the mistakes. I appreciated the feedback, which helped me improve my attention to detail and quality of work in future projects.”

7. What are you passionate about?

This question can provide insight into a candidate’s motivations and what drives them.

Sample answer:

“I am passionate about continuous learning and personal growth. I enjoy taking on new challenges and learning new skills, both in my professional and personal life. This passion drives my curiosity and dedication in my work.”

8. What types of activities or hobbies do you enjoy outside of work?

This question can reveal a candidate’s interests outside of work, which can contribute to their overall well-being and work-life balance.

Sample answer:

“I enjoy outdoor activities like hiking and cycling, which help me stay active and provide a great counterbalance to my work. I also enjoy reading and attending local cultural events, which broaden my perspectives and inspire creativity.”

9. How do you handle criticism?

This question assesses a candidate’s ability to accept feedback, learn from it, and improve their performance.

Sample answer:

“I view criticism as an opportunity to learn and improve. I appreciate constructive feedback as it helps me identify areas for improvement and develop better strategies for my work. I believe in maintaining a positive attitude and focusing on solutions rather than dwelling on mistakes.”

10. How do you demonstrate flexibility in your work?

This question evaluates a candidate’s adaptability and their ability to adjust to changes and unexpected situations at work.

Sample answer:

“I demonstrate flexibility by being open to changes and willing to adjust my strategies or plans as needed. I understand that changes are often necessary for growth and improvement. I also try to maintain a positive attitude and stay solution-focused when faced with unexpected challenges or changes in direction.”

Why is it important to ask personality interview questions

Soft skills are not obvious on paper. Knowledge and experience are important in the hiring process, but screening for the right personality traits helps you ensure potential hires perform well under stressful circumstances and collaborate with their coworkers.

Personality interview questions reveal:

  • Openness to criticism
  • Flexibility
  • Team spirit
  • Aspirations
  • Work ethics

Ask personality questions during your interviews to compare candidates with similar hard skills and select the ones who better fit your culture. You can also use these questions to identify creative potential hires.

Keep in mind that there are some personality tests designed to categorize people, but using these kinds of tests in your recruitment process could actually mislead your hiring decisions. They usually include generic questions that result in equally generic answers (e.g. “On a scale of 1 to 5, how well do you perform under stress?”) Candidates don’t get the chance to justify their choices, thus recruiters can’t evaluate their honesty or ask further clarifications. Ask candidates for real-life examples to understand if and how they use these qualities on the job

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Conflict management interview questions and answers https://resources.workable.com/conflict-management-interview-questions Thu, 06 Jul 2017 13:45:02 +0000 https://resources.workable.com/?p=18829 Use these sample conflict management interview questions to assess how candidates resolve issues at the workplace and if they’re able to address complaints tactfully. 10 good Conflict Management Interview Questions: Tell me about a time you disagreed with a coworker’s idea on a project you were both working on together. How did you express your […]

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Use these sample conflict management interview questions to assess how candidates resolve issues at the workplace and if they’re able to address complaints tactfully.

Conflict management interview questions

10 good Conflict Management Interview Questions:

  1. Tell me about a time you disagreed with a coworker’s idea on a project you were both working on together. How did you express your opposition, and what happened?
  2. What would you do if your manager gave you negative feedback on the way you approached a problem?
  3. How do you handle conflicts within your team?
  4. How do you deal with angry customers who complain about your products/services?
  5. Have you ever had a team member who kept raising objections on projects? How did you manage them?
  6. How would you advise a team member who complained about a coworker’s behavior?
  7. Have you ever faced a conflict of interest during a cross-departmental project? What did you do?
  8. You’ve noticed that a team member is aggressive or arrogant toward the rest of the team. How would you approach this person?
  9. How would you react if a coworker blamed you for something that wasn’t entirely your fault (e.g., missing a deadline) during a meeting?
  10. How do you prioritize collaboration and teamwork when faced with individual goals and targets?

1. Tell me about a time you disagreed with a coworker’s idea on a project you were both working on together. How did you express your opposition, and what happened?

This question assesses the candidate’s ability to handle disagreements professionally, express their viewpoints effectively, and find a resolution.

Sample answer:

“In a recent project, I disagreed with a coworker’s idea regarding the approach we should take. To express my opposition, I scheduled a meeting with the coworker and shared my concerns, presenting alternative solutions based on my analysis. We engaged in a constructive discussion, considering each other’s perspectives, and eventually reached a compromise that combined the best elements of both ideas. The collaboration led to a successful outcome and strengthened our working relationship.”

2. What would you do if your manager gave you negative feedback on the way you approached a problem?

This question examines the candidate’s receptiveness to feedback, their ability to handle criticism constructively, and their willingness to learn and improve.

Sample answer:

“If my manager provided negative feedback on my problem-solving approach, I would listen attentively and seek clarification to gain a better understanding of their concerns. I would express gratitude for the feedback and ask for specific examples or suggestions for improvement. I believe in taking ownership of my actions, so I would take the opportunity to reflect on the feedback, analyze areas for growth, and proactively implement changes to enhance my problem-solving skills.”

3. How do you handle conflicts within your team?

This question evaluates the candidate’s approach to resolving conflicts, their ability to promote open communication, and their skills in building consensus within a team.

Sample answer:

“When conflicts arise within my team, I prioritize open and respectful communication. I encourage team members to express their perspectives and concerns openly, ensuring that everyone feels heard. I then facilitate constructive discussions where we identify the root causes of conflicts and work together to find mutually agreeable solutions. By fostering a collaborative environment and promoting active listening, I aim to build consensus, strengthen relationships, and maintain a positive team dynamic.”

4. How do you deal with angry customers who complain about your products/services?

This question assesses the candidate’s customer service skills, their ability to handle difficult situations, and their approach to resolving customer complaints.

Sample answer:

“When faced with an angry customer who complains about our products/services, I remain calm and empathetic. I actively listen to their concerns, allowing them to express their frustrations fully. I acknowledge their feelings and assure them that I am committed to finding a resolution. I then gather all the necessary information, offer potential solutions, and seek their input on how best to address their concerns. By demonstrating empathy and providing personalized assistance, I aim to turn a negative experience into a positive one, ensuring customer satisfaction.”

5. Have you ever had a team member who kept raising objections on projects? How did you manage them?

This question examines the candidate’s ability to handle team dynamics, address differing opinions, and foster collaboration.

Sample answer:

“In a previous project, I had a team member who consistently raised objections. To manage this situation, I initiated one-on-one conversations with the team member to understand their perspective and concerns better. I actively listened to their objections and provided them with opportunities to contribute their ideas and suggestions during team meetings. I also emphasized the importance of considering different viewpoints and encouraged them to present their objections in a constructive manner. By promoting open dialogue and respecting their opinions, we were able to find common ground and enhance the overall quality of our projects.”

6. How would you advise a team member who complained about a coworker’s behavior?

This question assesses the candidate’s interpersonal skills, their ability to mediate conflicts, and their approach to maintaining a positive work environment.

Sample answer:

“If a team member complained about a coworker’s behavior, I would address the issue promptly and privately. I would listen attentively to their concerns, validate their feelings, and emphasize the importance of maintaining a positive work environment. I would encourage the team member to address their concerns directly with the coworker, providing guidance on effective communication techniques and conflict resolution strategies. Additionally, I would offer my support in facilitating a conversation between the team member and the coworker to find a resolution that benefits both parties and promotes a harmonious work environment.”

7. Have you ever faced a conflict of interest during a cross-departmental project? What did you do?

This question examines the candidate’s ability to navigate conflicts of interest, make informed decisions, and prioritize the organization’s objectives.

Sample answer:

“During a cross-departmental project, I encountered a conflict of interest between two departments. To address this, I initiated open communication with the respective stakeholders, expressing the concerns and goals of both sides. I facilitated collaborative discussions to find a solution that aligned with the project’s objectives and minimized the conflict. By emphasizing the shared goals of the organization and seeking win-win outcomes, we were able to reach a mutually beneficial resolution that preserved the project’s progress and fostered positive working relationships between the departments involved.”

8. You’ve noticed that a team member is aggressive or arrogant toward the rest of the team. How would you approach this person?

This question assesses the candidate’s ability to address negative behavior, promote a positive work environment, and facilitate difficult conversations.

Sample answer:

“If I noticed a team member displaying aggression or arrogance towards others, I would address the issue promptly and privately. I would approach the individual with empathy and express my concerns about their behavior, highlighting the impact it has on the team and work environment. I would encourage open dialogue, allowing them to share their perspective while emphasizing the importance of respect and collaboration within the team. By offering constructive feedback and suggesting alternative ways of interacting, I aim to foster a more inclusive and supportive team dynamic.”

9. How would you react if a coworker blamed you for something that wasn’t entirely your fault (e.g., missing a deadline) during a meeting?

This question examines the candidate’s ability to handle personal accusations professionally, maintain composure, and find constructive solutions to resolve conflicts.

Sample answer:

“If a coworker blamed me for something that wasn’t entirely my fault during a meeting, I would remain calm and composed. I would actively listen to their accusations, seeking to understand their perspective. Instead of responding defensively, I would take a collaborative approach, acknowledging any mistakes I might have made while clarifying the aspects that were beyond my control. I would propose a constructive discussion to identify solutions and prevent similar situations in the future. By focusing on problem-solving and maintaining a professional approach, I aim to promote understanding and maintain a positive working relationship.”

10. How do you handle conflicts within your team?

This question evaluates the candidate’s approach to resolving conflicts within a team setting, their ability to promote open communication, and their strategies for maintaining a harmonious work environment.

Sample answer:

“When faced with conflicts within my team, I believe in addressing them promptly and directly. I encourage open and honest communication among team members, providing a safe space for everyone to express their concerns and viewpoints. I would facilitate a meeting where each party can share their perspective and actively listen to understand the underlying issues. I would then work towards finding a collaborative solution that considers everyone’s needs and fosters a sense of unity and understanding. By promoting respectful dialogue, encouraging compromise, and focusing on the team’s common goals, conflicts can be resolved in a constructive manner.”

Why you should test candidates’ conflict management skills

Employees with conflict management skills work through arguments, complaints and differences of opinion constructively. These employees are able to:

  • Resolve issues that arise among team members quickly
  • Handle complaints from customers
  • Foster healthy work relationships
  • Raise objections in a professional manner

It’s essential to test candidates’ conflict-resolution skills, particularly for:

Here are some sample conflict management interview questions to ask candidates during your hiring process:

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HR Assistant interview questions and answers https://resources.workable.com/hr-assistant-interview-questions Thu, 16 Jul 2015 08:52:04 +0000 https://resources.workable.com/?p=1967 This HR Assistant interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Feel free to modify these interview questions for any human resources assistant positions. Similar job titles include HR Administrative Assistant, Analyst, Associate, Clerk or Coordinator. Make sure that you are interviewing the best HR assistant […]

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This HR Assistant interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Feel free to modify these interview questions for any human resources assistant positions. Similar job titles include HR Administrative Assistant, AnalystAssociateClerk or Coordinator.

hr-assistant

Make sure that you are interviewing the best HR assistant candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good HR assistant interview questions

  1. What interests you about the field of HR and being a human resources assistant?
  2. HR admin involves considerable hands-on, repetitive, and clerical tasks. How would you stay motivated?
  3. From the moment a candidate is offered a position to the moment the candidate is hired, what steps would you take?
  4. Describe your experience with HRIS systems.
  5. Which data would you include if you were to make an employee database from scratch?
  6. Describe your experience in preparing data-driven reports.
  7. What would you do if an employee approached you with a complaint about compensation?
  8. How would you define confidential information?
  9. Have you ever had a coworker who wanted you to discuss confidential information?
  10. How do you handle stress and tight deadlines?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What interests you about the field of HR and being a human resources assistant?

This question aims to gauge the candidate’s passion and understanding of the HR field.

Sample answer:

“I’ve always been interested in people management and organizational behavior. Being an HR assistant allows me to be at the forefront of employee relations and contribute to a positive work environment.”

2. HR admin involves considerable hands-on, repetitive, and clerical tasks. How would you stay motivated?

This question assesses the candidate’s ability to stay engaged in repetitive tasks.

Sample answer:

“I find satisfaction in completing tasks efficiently and contributing to the team’s overall goals. Setting mini-goals for myself throughout the day helps me stay motivated.”

3. From the moment a candidate is offered a position to the moment the candidate is hired, what steps would you take?

This question evaluates the candidate’s understanding of the hiring process and the necessary paperwork.

Sample answer:

“I would start by sending an offer letter, followed by collecting necessary documents like tax forms and identification. Then, I’d initiate the background check and prepare the employee’s file.”

4. Describe your experience with HRIS systems.

This question tests the candidate’s familiarity with Human Resource Information Systems.

Sample answer:

“I have experience with systems like Workday and BambooHR, where I’ve managed employee data, time-off requests, and benefits enrollment.”

5. Which data would you include if you were to make an employee database from scratch?

This question assesses the candidate’s understanding of what information is crucial for HR records.

Sample answer:

“I would include names, birthdates, SSNs, job titles, and department codes. To maintain accuracy, I would set up regular audits and validations.”

6. Describe your experience in preparing data-driven reports.

This question gauges the candidate’s ability to work with data and generate reports.

Sample answer:

“I’ve prepared monthly attrition and hiring reports using Excel. I once made an error in a report but quickly corrected it and implemented checks to prevent future mistakes.”

7. What would you do if an employee approached you with a complaint about compensation?

This question tests the candidate’s problem-solving and communication skills.

Sample answer:

“I would first listen carefully to understand the issue. Then, I’d verify the details with our compensation structure and consult my supervisor if the issue couldn’t be resolved immediately.”

8. How would you define confidential information?

This question evaluates the candidate’s understanding of confidentiality in an HR context.

Sample answer:

“Confidential information includes personal employee data, salary details, and any information related to company strategies or legal matters.”

9. Have you ever had a coworker who wanted you to discuss confidential information?

This question assesses the candidate’s integrity and ability to handle sensitive situations.

Sample answer:

“Yes, it happened once. I politely but firmly told them that I couldn’t discuss confidential matters outside of appropriate settings.”

10. How do you handle stress and tight deadlines?

This question gauges the candidate’s ability to work under pressure.

Sample answer:

“I prioritize tasks and break them down into smaller steps. I also make sure to take short breaks to clear my mind, which helps me stay focused.”

What does a good HR assistant candidate look like?

A good HR assistant candidate should have a strong understanding of HR procedures, be highly organized, and possess excellent communication skills. They should also be trustworthy and able to handle confidential information responsibly.

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System Administrator interview questions and answers https://resources.workable.com/system-administrator-interview-questions Thu, 09 Feb 2017 16:07:50 +0000 https://resources.workable.com/?p=8445 This sample of System Administrator interview questions includes examples of technical and situational questions to help you identify the best candidates for your company. System Administrators may also be called SysAdmins. 10 good system administrator interview questions An employee is working from home and has trouble joining a video call. How would you help them? […]

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This sample of System Administrator interview questions includes examples of technical and situational questions to help you identify the best candidates for your company. System Administrators may also be called SysAdmins.

system administrator job description

10 good system administrator interview questions

  1. An employee is working from home and has trouble joining a video call. How would you help them?
  2. Some employees are complaining about their Internet speed. What steps would you take to identify the problem?
  3. We would like to create simple manuals to help employees use our equipment properly. What instructions would you give to help your colleagues use a printer?
  4. How would you deal with a virus?
  5. What are your responsibilities during network infrastructure implementations?
  6. Describe the data backup and recovery process on a Mac.
  7. How do you install and configure a printer in Windows 10?
  8. How do you determine a server capacity?
  9. What are Forests, Trees, and Domains?
  10. How do you stay up-to-date with IT developments?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. An employee is working from home and has trouble joining a video call. How would you help them?

This question assesses the candidate’s ability to provide remote support and troubleshoot common issues.

Sample answer:

“I would first ask them to check their internet connection. If that’s not the issue, I’d guide them through the settings to ensure their microphone and camera are properly configured.”

2. Some employees are complaining about their Internet speed. What steps would you take to identify the problem?

This question evaluates the candidate’s troubleshooting skills and understanding of network performance.

Sample answer:

“I would start by running a network speed test to confirm the issue. Then, I’d check for any bandwidth-hogging applications or potential bottlenecks in the network.”

3. We would like to create simple manuals to help employees use our equipment properly. What instructions would you give to help your colleagues use a printer?

This question tests the candidate’s ability to communicate technical information in an easy-to-understand manner.

Sample answer:

“I would create a step-by-step guide that covers installing printer drivers, connecting to the network, and troubleshooting common issues like paper jams.”

4. How would you deal with a virus?

This question gauges the candidate’s understanding of cybersecurity and their ability to respond to threats.

Sample answer:

“I would isolate the infected machine from the network, run a thorough malware scan, and follow company protocols for further action.”

5. What are your responsibilities during network infrastructure implementations?

This question assesses the candidate’s experience and understanding of network setup and management.

Sample answer:

“My responsibilities include planning the network layout, configuring hardware, setting up firewalls, and ensuring data backup and recovery systems are in place.”

6. Describe the data backup and recovery process on a Mac.

This question tests the candidate’s knowledge of different operating systems and their backup and recovery processes.

Sample answer:

“On a Mac, I would use Time Machine for automated backups. The recovery process involves booting into the Recovery Mode and restoring from a Time Machine backup.”

7. How do you install and configure a printer in Windows 10?

This question evaluates the candidate’s familiarity with common tasks and operating systems.

Sample answer:

“I would go to ‘Settings,’ then ‘Devices,’ and click ‘Add a printer.’ After it’s added, I’d configure its settings according to the user’s needs.”

8. How do you determine a server capacity?

This question assesses the candidate’s understanding of server management and scalability.

Sample answer:

“I would analyze the current workload, future growth projections, and then calculate the required CPU, RAM, and storage resources.”

9. What are Forests, Trees, and Domains?

This question tests the candidate’s knowledge of advanced networking concepts.

Sample answer:

“Forests, Trees, and Domains are components of an Active Directory network. A forest is a collection of trees, and a tree is a collection of domains.”

10. How do you stay up-to-date with IT developments?

This question gauges the candidate’s commitment to continuous learning and staying current in the field.

Sample answer:

“I regularly read industry blogs, participate in webinars, and attend conferences to keep up with the latest trends and technologies.”

What does a good system administrator candidate look like?

A good system administrator should have a deep understanding of network management, cybersecurity, and server maintenance. They should also be proactive, possess excellent problem-solving skills, and be able to communicate effectively with non-technical staff.

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Electrician interview questions and answers https://resources.workable.com/electrician-interview-questions Thu, 26 May 2016 13:43:49 +0000 https://resources.workable.com/?p=5136 These Electrician interview questions will help you look for important skills among your candidates. Adjust them to fit your own company and position. 10 good electrician interview questions How do you know whether an outlet was grounded properly? What do you do to ground it? Walk me through your process of troubleshooting a blackout. How […]

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These Electrician interview questions will help you look for important skills among your candidates. Adjust them to fit your own company and position.

electrician interview questions

10 good electrician interview questions

  1. How do you know whether an outlet was grounded properly? What do you do to ground it?
  2. Walk me through your process of troubleshooting a blackout.
  3. How can you prevent high-voltage electrical systems from breaking down?
  4. What would you do if a coworker got an electric shock?
  5. If you had to install a new system at an entire floor of a building, where would you start?
  6. What’s your experience in a construction/industrial/commercial setting?
  7. What did you find most challenging during your apprenticeship?
  8. Are you familiar with the NEC (National Electrical Code)?
  9. What’s overlamping and why is it dangerous?
  10. Why would you use a multimeter and how?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How do you know whether an outlet was grounded properly? What do you do to ground it?

This question assesses the candidate’s understanding of electrical safety and grounding procedures.

Sample answer:

“I would use a circuit tester to check if the outlet is grounded. If it’s not, I would turn off the power, open the outlet, and ensure that the grounding wire is properly connected.”

2. Walk me through your process of troubleshooting a blackout.

This question evaluates the candidate’s problem-solving skills and their approach to common electrical issues.

Sample answer:

“First, I’d check the main circuit breaker to see if it has tripped. Then, I’d inspect individual circuits and use a multimeter to identify the source of the problem.”

3. How can you prevent high-voltage electrical systems from breaking down?

This question gauges the candidate’s preventive maintenance skills and understanding of high-voltage systems.

Sample answer:

“Regular inspections and maintenance are key. I’d also ensure that all components meet the manufacturer’s specifications and are in good condition.”

4. What would you do if a coworker got an electric shock?

This question tests the candidate’s knowledge of first aid and emergency procedures in electrical work.

Sample answer:

“I would immediately turn off the power source, if possible, and call for medical assistance. I’d also administer first aid if I’m trained to do so.”

5. If you had to install a new system at an entire floor of a building, where would you start?

This question assesses the candidate’s project management and planning skills.

Sample answer:

“I’d start by reviewing the blueprints and electrical codes. Then, I’d plan the wiring routes and calculate the materials needed before beginning the installation.”

6. What’s your experience in a construction/industrial/commercial setting?

This question helps to understand the candidate’s experience in different work environments.

Sample answer:

“I have three years of experience in industrial settings, focusing on machinery installation and maintenance.”

7. What did you find most challenging during your apprenticeship?

This question evaluates the candidate’s learning curve and how they handle challenges.

Sample answer:

“The most challenging part was learning to troubleshoot complex circuits, but I overcame it through hands-on practice and study.”

8. Are you familiar with the NEC (National Electrical Code)?

This question tests the candidate’s knowledge of electrical standards and regulations.

Sample answer:

“Yes, I am well-versed in the NEC and always ensure my work is compliant with it.”

9. What’s overlamping and why is it dangerous?

This question assesses the candidate’s understanding of electrical safety hazards.

Sample answer:

“Overlamping is using a bulb with a higher wattage than a fixture can handle. It’s dangerous because it can melt the socket and insulation, leading to a fire hazard.”

10. Why would you use a multimeter and how?

This question gauges the candidate’s familiarity with essential electrical tools.

Sample answer:

“A multimeter is used for measuring voltage, current, and resistance. It’s crucial for troubleshooting and verifying the integrity of circuits.”

What does a good electrician candidate look like?

A good electrician candidate should have a strong grasp of electrical concepts, be safety-conscious, and have good problem-solving skills. Experience in various settings and familiarity with electrical codes are also important.

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Cashier interview questions and answers https://resources.workable.com/cashier-interview-questions Mon, 02 Nov 2015 19:21:40 +0000 https://resources.workable.com/?p=2557 This Cashier interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Make sure that you are interviewing the best Cashier candidates. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good cashier interview questions What other customer-facing experience do you […]

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This Cashier interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

cashier

Make sure that you are interviewing the best Cashier candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good cashier interview questions

  1. What other customer-facing experience do you have?
  2. Describe your experience with cash-handling.
  3. This job involves repetitive tasks. How do you stay motivated?
  4. Walk us through a typical day at your last job. What were your responsibilities?
  5. Tell us about a time you made a suggestion that saved time, money, or improved revenue.
  6. What would you do if you knew that you would be extremely late for your shift?
  7. How would you deal with a co-worker who wasn’t doing their share of the work?
  8. What would you do if you had a slow day at work? How would you spend your time?
  9. Describe a time you had a disagreement with your supervisor. How did you resolve the situation?
  10. A customer tries to combine two offers that cannot be combined. How would you handle it?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What other customer-facing experience do you have?

This question helps to understand the candidate’s experience in dealing with customers, which is crucial for a cashier role.

Sample answer:

“In my previous job as a barista, I interacted with customers daily. I took their orders, made small talk, and ensured they had a pleasant experience.”

2. Describe your experience with cash-handling.

This question aims to gauge the candidate’s familiarity and comfort level with handling money, which is a key part of the cashier role.

Sample answer:

“I’ve worked as a cashier for two years at a grocery store where I was responsible for cash transactions, giving change, and balancing the till.”

3. This job involves repetitive tasks. How do you stay motivated?

This question assesses the candidate’s ability to maintain focus and enthusiasm in a job that can be monotonous.

Sample answer:

“I find satisfaction in doing my job well, even if it’s repetitive. I also try to make small improvements to make the task more efficient.”

4. Walk us through a typical day at your last job. What were your responsibilities?

This question provides insight into the candidate’s previous experience and how well they managed their responsibilities.

Sample answer:

“My day started with counting the cash in the drawer. Throughout the day, I handled customer transactions, answered queries, and kept my workspace clean.”

5. Tell us about a time you made a suggestion that saved time, money, or improved revenue.

This question evaluates the candidate’s problem-solving and initiative skills.

Sample answer:

“I noticed we were using a lot of plastic bags, so I suggested we encourage customers to bring their own. We offered a small discount as an incentive, which reduced costs and was well-received.”

6. What would you do if you knew that you would be extremely late for your shift?

This question tests the candidate’s sense of responsibility and communication skills.

Sample answer:

“I would call my supervisor as soon as possible to let them know and provide an estimated time of arrival. I’d also apologize for any inconvenience caused.”

7. How would you deal with a co-worker who wasn’t doing their share of the work?

This question assesses the candidate’s teamwork and conflict-resolution skills.

Sample answer:

“I would first try to talk to the co-worker to see if there’s a reason for their lack of contribution. If that doesn’t work, I’d consult with my supervisor.”

8. What would you do if you had a slow day at work? How would you spend your time?

This question gauges the candidate’s initiative and productivity when not directly supervised.

Sample answer:

“I would take the opportunity to restock shelves, clean the workspace, or perhaps learn more about new products so I can better assist customers.”

9. Describe a time you had a disagreement with your supervisor. How did you resolve the situation?

This question evaluates the candidate’s communication and conflict-resolution skills.

Sample answer:

“I disagreed with my supervisor about the way a promotion was being advertised. I presented my case respectfully, backed by data, and we found a compromise.”

10. A customer tries to combine two offers that cannot be combined. How would you handle it?

This question tests the candidate’s customer service skills and adherence to company policies.

Sample answer:

“I would politely inform the customer that the offers can’t be combined, but I’d try to find another way to give them value, like pointing out other promotions.”

What does a good cashier candidate look like?

A good cashier candidate is not just someone who can handle money accurately. They should also have excellent customer service skills, the ability to multitask, and a positive attitude. Reliability and integrity are also key traits.

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Marketing Manager interview questions and answers https://resources.workable.com/marketing-manager-interview-questions Fri, 24 Feb 2017 18:47:36 +0000 https://resources.workable.com/?p=8678 Use this sample of Marketing Manager interview questions when hiring for senior-level positions in your marketing department. For more entry-level roles, check out Marketing Assistant interview questions. 10 good marketing manager interview questions What metrics would you use to understand why a campaign failed? How would you use those findings to inform your next campaign? […]

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Use this sample of Marketing Manager interview questions when hiring for senior-level positions in your marketing department. For more entry-level roles, check out Marketing Assistant interview questions.

marketing manager interview questions

10 good marketing manager interview questions

  1. What metrics would you use to understand why a campaign failed? How would you use those findings to inform your next campaign?
  2. What social media channels would you choose to increase our brand awareness?
  3. If senior executives don’t approve of your new campaign idea, how would you persuade them to get onboard?
  4. We are launching a new product in [X] months. What offline marketing activities would you pursue to boost the product’s success?
  5. Are you familiar with SEO best practices? What are some common SEO mistakes in digital content production?
  6. How do you structure a marketing budget?
  7. What marketing software (e.g. CRM) do you use? What other productivity tools do you use, and why?
  8. What is your experience with paid advertising, like PPC or sponsored content campaigns?
  9. Describe a time when you worked with a team to create a campaign on a tight budget. What did you have to prioritize?
  10. Have you ever faced a conflict of interest on a team project? If so, how did you handle it?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What metrics would you use to understand why a campaign failed? How would you use those findings to inform your next campaign?

This question assesses the candidate’s analytical skills and their ability to learn from past experiences.

Sample answer:

“I would look at metrics like ROI, customer engagement, and conversion rates. If a campaign failed, I would dissect these metrics to understand what went wrong and then apply those learnings to future campaigns.”

2. What social media channels would you choose to increase our brand awareness?

This question gauges the candidate’s understanding of different social media platforms and their relevance to brand building.

Sample answer:

“I would choose platforms that align with our target audience. For a younger demographic, Instagram and TikTok are effective, while LinkedIn and Twitter work well for B2B.”

3. If senior executives don’t approve of your new campaign idea, how would you persuade them to get onboard?

This question tests the candidate’s persuasion and communication skills.

Sample answer:

“I would present data and case studies that support the effectiveness of my campaign idea, and outline the potential ROI to persuade them.”

4. We are launching a new product in [X] months. What offline marketing activities would you pursue to boost the product’s success?

This question evaluates the candidate’s understanding of integrated marketing strategies.

Sample answer:

“I would consider press releases, trade shows, and partnerships with retailers. Offline activities should complement our online strategies for a holistic approach.”

5. Are you familiar with SEO best practices? What are some common SEO mistakes in digital content production?

This question assesses the candidate’s technical skills and their ability to produce content that ranks well on search engines.

Sample answer:

“Yes, I am familiar with SEO best practices. Common mistakes include keyword stuffing, neglecting meta descriptions, and not optimizing for mobile.”

6. How do you structure a marketing budget?

This question tests the candidate’s financial acumen and planning skills.

Sample answer:

“I allocate funds based on the goals of the campaign, prioritizing activities that align with our business objectives and offer the best ROI.”

7. What marketing software (e.g. CRM) do you use? What other productivity tools do you use, and why?

This question gauges the candidate’s familiarity with tools that increase productivity and data analysis.

Sample answer:

“I use Salesforce for CRM and Google Analytics for data analysis. For project management, I prefer Asana to keep the team on track.”

8. What is your experience with paid advertising, like PPC or sponsored content campaigns?

This question assesses the candidate’s experience with and understanding of paid advertising channels.

Sample answer:

“I have managed PPC campaigns on Google Ads and sponsored content on social media. These are effective for quick leads but need to be carefully managed for ROI.”

9. Describe a time when you worked with a team to create a campaign on a tight budget. What did you have to prioritize?

This question tests the candidate’s ability to manage resources effectively.

Sample answer:

“We had a limited budget, so we focused on high-impact, low-cost activities like social media ads and influencer partnerships.”

10. Have you ever faced a conflict of interest on a team project? If so, how did you handle it?

This question assesses the candidate’s ethical considerations and team management skills.

Sample answer:

“Yes, there was a situation where a team member was pushing for a vendor that they had personal ties with. I addressed it by focusing on data and what was best for the project.”

What does a good marketing manager candidate look like?

A strong candidate for a Marketing Manager position will have a blend of creativity, analytical thinking, and leadership skills. They should be adept at both digital and traditional marketing and be able to adapt to new tools and trends.

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Junior Accountant interview questions and answers https://resources.workable.com/junior-accountant-interview-questions Tue, 05 Apr 2016 08:13:55 +0000 https://resources.workable.com/?p=4360 These Junior Accountant interview questions can help you hire a qualified candidate. Adjust them to suit your needs and requirements. 10 good junior accountant interview questions What’s important to consider when updating a journal entry? What steps are needed for bank reconciliation? How familiar are you with SFAS (Statement of Financial Accounting Standards)? Have you used any ERP […]

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These Junior Accountant interview questions can help you hire a qualified candidate. Adjust them to suit your needs and requirements.

junior accountant interview questions

10 good junior accountant interview questions

  1. What’s important to consider when updating a journal entry?
  2. What steps are needed for bank reconciliation?
  3. How familiar are you with SFAS (Statement of Financial Accounting Standards)?
  4. Have you used any ERP systems (e.g. Tally) before?
  5. How do you prepare yourself for a senior accountant position?
  6. What actions do you take to protect confidential information?
  7. How do you prioritize your tasks?
  8. What do you do to avoid mistakes in your job?
  9. If you realized you made a mistake on a report, what would you do?
  10. If a manager pressured you to provide them with information they don’t have permission for, how would you handle it?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What’s important to consider when updating a journal entry?

This question assesses the candidate’s understanding of accounting principles and attention to detail.

Sample answer:

“When updating a journal entry, it’s crucial to ensure that the debit and credit amounts are balanced. Additionally, the entry should be dated correctly and include a clear description for future reference.”

2. What steps are needed for bank reconciliation?

This question gauges the candidate’s familiarity with one of the essential tasks in accounting.

Sample answer:

“The first step is to compare the company’s cash account records to the bank statement. Then, identify any discrepancies like outstanding checks or bank fees and adjust the records accordingly.”

3. How familiar are you with SFAS (Statement of Financial Accounting Standards)?

This question tests the candidate’s knowledge of accounting standards.

Sample answer:

“I am quite familiar with SFAS as it’s a critical part of financial reporting. I’ve used it as a reference in my previous roles to ensure compliance.”

4. Have you used any ERP systems (e.g. Tally) before?

This question aims to find out the candidate’s experience with accounting software.

Sample answer:

“Yes, I have experience using Tally and SAP. These ERP systems have helped me streamline accounting tasks like ledger maintenance and financial statement preparation.”

5. How do you prepare yourself for a senior accountant position?

This question explores the candidate’s career aspirations and readiness for advancement.

Sample answer:

“I am continuously improving my technical skills and staying updated on accounting regulations. I also seek mentorship from senior colleagues to prepare for higher responsibilities.”

6. What actions do you take to protect confidential information?

This question assesses the candidate’s understanding of the importance of confidentiality in accounting.

Sample answer:

“I always follow company policies regarding data protection and use secure passwords. I also make sure to log out of systems when not in use.”

7. How do you prioritize your tasks?

This question evaluates the candidate’s organizational skills.

Sample answer:

“I usually start my day by making a to-do list and prioritizing tasks based on deadlines and importance. I also use project management software to keep track of tasks.”

8. What do you do to avoid mistakes in your job?

This question gauges the candidate’s attention to detail and quality of work.

Sample answer:

“I double-check all my work and use accounting software to minimize errors. I also stay focused by taking short breaks during long tasks.”

9. If you realized you made a mistake on a report, what would you do?

This question assesses the candidate’s problem-solving skills and integrity.

Sample answer:

“I would immediately inform my supervisor and take corrective action. Transparency and quick resolution are key in such situations.”

10. If a manager pressured you to provide them with information they don’t have permission for, how would you handle it?

This question tests the candidate’s ethical considerations and professionalism.

Sample answer:

“I would politely decline and explain that it’s against company policy to share confidential information without proper authorization.”

What does a good junior accountant candidate look like?

A good junior accountant candidate will have a strong grasp of accounting principles, be detail-oriented, and have excellent organizational skills. They should also be ethical and have good communication skills to interact with different departments.

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Accounts Payable Clerk interview questions and answers https://resources.workable.com/accounts-payable-clerk-interview-questions Tue, 15 Dec 2015 14:49:15 +0000 https://resources.workable.com/?p=3052 This Accounts Payable Clerk interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Make sure that you are interviewing the best accounts payable clerks. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good accounts payable clerk interview questions What interests you […]

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This Accounts Payable Clerk interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

accounts payable clerk interview questions

Make sure that you are interviewing the best accounts payable clerks. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good accounts payable clerk interview questions

  1. What interests you about working in accounts payable at a company like ours?
  2. What training or experience has prepared you for the role of accounts payable clerk?
  3. Describe your familiarity with accounting software. Which ones have you used?
  4. In as much detail as possible, describe the accounts payable process.
  5. What differentiates accounts payable from bills payable?
  6. How would you define a workflow?
  7. From the bank’s point of view, what is debit and credit? What is it from the customer’s point of view?
  8. This position requires a fair amount of data entry. How do you ensure accuracy in your work?
  9. Describe a time you found an invoice discrepancy. How did you resolve it?
  10. What steps would you take to make a payment?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What interests you about working in accounts payable at a company like ours?

This question aims to gauge the candidate’s motivation for the role and their alignment with the company’s culture.

Sample Answer:

“I’m drawn to the dynamic environment here and the opportunity to be part of a team that values accuracy and efficiency. I believe my skills in accounts payable will contribute positively to the company.”

2. What training or experience has prepared you for the role of accounts payable clerk?

This question assesses the candidate’s background and qualifications for the role.

Sample Answer:

“I have a degree in accounting and have worked for three years in a similar role where I was responsible for managing vendor payments, reconciling accounts, and maintaining accurate records.”

3. Describe your familiarity with accounting software. Which ones have you used?

This question evaluates the candidate’s technical skills and experience with accounting software.

Sample Answer:

“I am proficient in QuickBooks and SAP. I’ve used these platforms for invoice processing, payment scheduling, and financial reporting.”

4. In as much detail as possible, describe the accounts payable process.

This question tests the candidate’s understanding of the accounts payable process.

Sample Answer:

“The accounts payable process starts with receiving the invoice and verifying its accuracy. Then, it’s entered into the accounting software, approved by the relevant department, and finally, the payment is processed.”

5. What differentiates accounts payable from bills payable?

This question examines the candidate’s understanding of accounting terminology.

Sample Answer:

“Accounts payable refers to short-term obligations to suppliers, while bills payable are long-term liabilities usually evidenced by a formal instrument like a promissory note.”

6. How would you define a workflow?

This question aims to understand the candidate’s organizational skills.

Sample Answer:

“A workflow is a defined sequence of tasks that outlines the steps for completing a specific process or project.”

7. From the bank’s point of view, what is debit and credit? What is it from the customer’s point of view?

This question tests the candidate’s understanding of basic accounting principles.

Sample Answer:

“From the bank’s perspective, a debit decreases liabilities and increases assets, while a credit does the opposite. From a customer’s point of view, a debit reduces their bank balance, and a credit increases it.”

8. This position requires a fair amount of data entry. How do you ensure accuracy in your work?

This question assesses the candidate’s attention to detail.

Sample Answer:

“I double-check all entries and use features like auto-fill and templates to minimize errors. I also reconcile accounts regularly to catch any discrepancies.”
Describe a time you found an invoice discrepancy. How did you resolve it?

9. This question evaluates problem-solving skills.

Sample Answer:

“I once noticed a mismatch between a received invoice and the purchase order. I immediately contacted the vendor to clarify, and it turned out to be a billing error on their end, which was promptly corrected.”

10. What steps would you take to make a payment?

This question tests the candidate’s understanding of the payment process.

Sample Answer:

“First, I’d verify the invoice and approval, then schedule the payment in the accounting software. I’d ensure funds are available and finally process the payment, recording all details for future reference.”

What does a good accounts payable clerk candidate look like?

A strong candidate for an accounts payable clerk position will have a solid understanding of accounting principles, be detail-oriented, and have excellent organizational skills. They should also be proficient in accounting software and have good communication skills for vendor interactions.

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Technical interview questions and answers https://resources.workable.com/technical-interview-questions Fri, 17 Feb 2017 11:50:16 +0000 https://resources.workable.com/?p=8570 These examples of Technical interview questions can help you assess candidates’ programming and engineering skills. Modify these questions for each technical interview, according to different seniority levels and positions. 10 good technical interview questions What programming languages are you most familiar with? Describe the troubleshooting process you’d follow for a crashing program. How can you […]

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These examples of Technical interview questions can help you assess candidates’ programming and engineering skills. Modify these questions for each technical interview, according to different seniority levels and positions.

technical interview questions

10 good technical interview questions

  1. What programming languages are you most familiar with?
  2. Describe the troubleshooting process you’d follow for a crashing program.
  3. How can you debug a program while it’s being used?
  4. What is your field of expertise and what would you like to learn more about?
  5. Have you implemented significant improvements to an IT infrastructure? What were they, and how did you implement them?
  6. What’s the most effective way to gather user and system requirements?
  7. Describe a time you had to explain technical details to a non-technical audience. How did you modify your presentation?
  8. Where do you place most of your focus when reviewing somebody else’s code?
  9. What did you find most challenging about this assignment? What resources did you use to complete the assignment?
  10. What did you learn from [X] project?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What programming languages are you most familiar with?

This question assesses the candidate’s technical skills and familiarity with programming languages.

Sample answer:

“I am most familiar with Python, Java, and C++. I have used Python for data analysis, Java for building backend systems, and C++ for performance-critical applications.”

2. Describe the troubleshooting process you’d follow for a crashing program.

This question evaluates the candidate’s problem-solving skills and their approach to debugging.

Sample answer:

“First, I would check the error logs to identify the point of failure. Then, I’d isolate the issue by running tests and using debugging tools. Finally, I would fix the code and test it thoroughly before deployment.”

3. How can you debug a program while it’s being used?

This question gauges the candidate’s ability to handle real-time issues without disrupting user experience.

Sample answer:

“I would use debugging tools that allow for real-time monitoring and set breakpoints in a development environment that mirrors the production system. This way, I can debug without affecting the users.”

4. What is your field of expertise and what would you like to learn more about?

This question helps to understand the candidate’s specialization and their willingness to learn.

Sample answer:

“My expertise is in cloud computing, but I’m interested in learning more about machine learning and its applications.”

5. Have you implemented significant improvements to an IT infrastructure? What were they, and how did you implement them?

This question assesses the candidate’s experience in making impactful changes in an IT environment.

Sample answer:

“Yes, I led a team that migrated our services to a cloud-based infrastructure, which improved scalability and reduced costs. We planned meticulously and executed it in phases to minimize downtime.”

6. What’s the most effective way to gather user and system requirements?

This question evaluates the candidate’s approach to requirement gathering, a crucial step in project planning.

Sample answer:

“I usually start with stakeholder interviews to understand their needs and expectations. Then, I consult with the technical team to assess system capabilities. Finally, I document everything in a formal requirements specification.”

7. Describe a time you had to explain technical details to a non-technical audience. How did you modify your presentation?

This question assesses the candidate’s communication skills, particularly in explaining technical concepts to non-technical people.

Sample answer:

“I once had to explain the benefits of migrating to a cloud-based system to our board of directors. I used simple language and analogies to make it relatable and avoided technical jargon.”

8. Where do you place most of your focus when reviewing somebody else’s code?

This question gauges the candidate’s code review skills and what they prioritize during the process.

Sample answer:

“I focus on code readability, efficiency, and whether it adheres to best practices. I also look for any security vulnerabilities.”

9. What did you find most challenging about this assignment? What resources did you use to complete the assignment?

This question assesses the candidate’s problem-solving skills and resourcefulness.

Sample answer:

“The most challenging part was optimizing the algorithm for performance. I consulted online forums and used profiling tools to identify bottlenecks.”

10. What did you learn from [X] project?

This question helps to understand what the candidate takes away from their experiences.

Sample answer: “From that project, I learned the importance of thorough requirement gathering. We faced challenges that could have been avoided with better initial planning.”

What does a good technical candidate look like?

A good technical candidate not only has strong technical skills but also possesses problem-solving abilities, excellent communication skills, and a willingness to adapt and learn. They should be able to work well in a team and adapt to the company culture.

How to conduct a Technical interview

Technical interviews can be tricky, as they require specialized knowledge (e.g. of the software development process) and familiarity with related terminology. Prepare yourself before inviting candidates to an interview. Recruiters who are hiring developers and engineers should:

  • Coordinate with the hiring team to identify basic technical skills candidates should have.
  • Create interview questions that test whether candidates possess must-have skills required for the position.
  • Ask hiring managers what to expect from candidates’ answers.
  • Include a written assignment that tests candidates’ coding skills.

During the interview process, look for how candidates apply their theoretical knowledge on the job. Scrutinize examples from their resumes and ask for clarifications. Here are resume-based questions to consider:

  • What was the project?
  • Who did you work with?
  • What did you develop?
  • What was the outcome?

It’s also important to cater your interview questions to the seniority level of each position. For entry-level positions, focus on identifying strong and weak points and potential training needs. For senior-level positions, ask candidates how much experience they have with specific tools and languages that you use.

Tech recruiters are usually familiar with Programming interview questions. However, hiring managers should ask the most complex questions, because they have better insights into their team’s goals and way of working. Hiring managers can also discuss candidates’ written assignments with them, provide feedback and ask follow-up questions.

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Pediatrician interview questions and answers https://resources.workable.com/pediatrician-interview-questions Fri, 27 May 2016 09:42:53 +0000 https://resources.workable.com/?p=5143 Use these Pediatrician interview questions to guide an effective interview process. Look for important qualifications to discover the best candidates. 10 good pediatrician interview questions If a child complained about a continuous pain on their leg for the past two weeks, what would you suspect? Imagine that a parent calls and tells you their child has high […]

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Use these Pediatrician interview questions to guide an effective interview process. Look for important qualifications to discover the best candidates.

pediatrician interview questions

10 good pediatrician interview questions

  1. If a child complained about a continuous pain on their leg for the past two weeks, what would you suspect?
  2. Imagine that a parent calls and tells you their child has high fever and a rash. How do you respond?
  3. If two children come into the emergency room at the same time and one is crying while the other is silent, which one do you attend to first?
  4. What would you tell a parent who isn’t sure that they should vaccinate their baby?
  5. When was the last pediatrics conference you attended? What did you get out of it?
  6. Is there a particular pediatrics subject you’re interested in?
  7. Do you have experience in mass screening?
  8. Can you explain the meaning of triage?
  9. How do you decide when to prescribe an antibiotic? How do you decide which one?
  10. Tell me about a time you had to face an uncooperative child. How did you handle it?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. If a child complained about a continuous pain on their leg for the past two weeks, what would you suspect?

This question assesses the candidate’s diagnostic skills and medical knowledge.

Sample answer:

“I would suspect a range of issues, from growing pains to more serious conditions like juvenile arthritis or even a fracture. A thorough examination and possibly imaging tests would be necessary.”

2. Imagine that a parent calls and tells you their child has high fever and a rash. How do you respond?

This question evaluates the candidate’s ability to handle urgent medical situations.

Sample answer:

“I would advise the parent to bring the child in for an immediate evaluation, as these symptoms could indicate a serious infection or allergic reaction.”

3. If two children come into the emergency room at the same time and one is crying while the other is silent, which one do you attend to first?

This question tests the candidate’s triage skills and ability to prioritize.

Sample answer:

“I would assess both children quickly but would likely attend to the silent child first, as lack of noise could indicate a more severe condition.”

4. What would you tell a parent who isn’t sure that they should vaccinate their baby?

This question gauges the candidate’s communication skills and ability to provide evidence-based medical advice.

Sample answer:

“I would explain the overwhelming scientific evidence supporting the safety and efficacy of vaccines, and discuss the risks of not vaccinating.”

5. When was the last pediatrics conference you attended? What did you get out of it?

This question assesses the candidate’s commitment to continuing education.

Sample answer:

“I attended the AAP conference last year and gained valuable insights into the latest research on childhood obesity.”

6. Is there a particular pediatrics subject you’re interested in?

This question helps to understand the candidate’s specific interests within the field of pediatrics.

Sample answer:

“I have a keen interest in pediatric neurology, particularly in the management of epilepsy in children.”

7. Do you have experience in mass screening?

This question evaluates the candidate’s experience with public health initiatives.

Sample answer:

“Yes, I have participated in school-based scoliosis and vision screenings.”

8. Can you explain the meaning of triage?

This question tests the candidate’s understanding of emergency medical procedures.

Sample answer:

“Triage is the process of prioritizing patients based on the severity of their condition to allocate treatment efficiently.”

9. How do you decide when to prescribe an antibiotic? How do you decide which one?

This question assesses the candidate’s understanding of antibiotic stewardship.

Sample answer:

“I only prescribe antibiotics when there is a confirmed bacterial infection. The choice of antibiotic depends on the type of infection and patient history.”

10. Tell me about a time you had to face an uncooperative child. How did you handle it?

This question evaluates the candidate’s interpersonal skills and ability to manage difficult situations.

Sample answer:

“I once had a child who was terrified of needles. I used distraction techniques and provided a calm environment, which eventually helped the child cooperate.”

What does a good pediatrician candidate look like?

A strong pediatrician candidate should possess excellent diagnostic skills, a compassionate demeanor, and the ability to communicate effectively with both children and parents.

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IT Consultant interview questions and answers https://resources.workable.com/it-consultant-interview-questions Fri, 01 Jul 2016 15:30:26 +0000 https://resources.workable.com/?p=5436 This IT Consultant interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good IT consultant interview questions How do you go about assessing the needs of a business? When you first undertake a project, where do you start? How do you measure a […]

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This IT Consultant interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

it consultant interview questions

10 good IT consultant interview questions

  1. How do you go about assessing the needs of a business?
  2. When you first undertake a project, where do you start?
  3. How do you measure a project’s success?
  4. How do you deal with people who aren’t tech-savvy?
  5. If a client asks you to deal with a virus infection, how do you go about it?
  6. Imagine you make a recommendation you think will greatly benefit your client but they don’t like it. How do you proceed?
  7. A client wants to implement a new system that was recommended by an external party. How do you ensure it’s the right choice?
  8. What makes you a good IT consultant?
  9. Do you have experience with companies of this size?
  10. How do you maintain confidentiality?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How do you go about assessing the needs of a business?

This question aims to understand the candidate’s approach to identifying and solving business problems.

Sample answer:

“I start by conducting a thorough analysis of the current IT infrastructure, followed by interviews with key stakeholders to understand their needs and challenges.”

2. When you first undertake a project, where do you start?

This question assesses the candidate’s initial steps in project management.

Sample answer:

“I begin by defining the scope and objectives of the project, followed by a risk assessment and resource allocation.”

3. How do you measure a project’s success?

This question evaluates the candidate’s understanding of key performance indicators.

Sample answer:

“Success is measured by meeting the project’s objectives within the allocated time and budget, as well as client satisfaction.”

4. How do you deal with people who aren’t tech-savvy?

This question gauges the candidate’s communication skills and patience.

Sample answer:

“I use simple language and analogies to explain technical concepts, and provide hands-on training when necessary.”

5. If a client asks you to deal with a virus infection, how do you go about it?

This question assesses the candidate’s expertise in cybersecurity.

Sample answer:

“I would first isolate the infected systems to prevent the spread, then remove the virus and restore the systems, followed by a security audit.”

6. Imagine you make a recommendation you think will greatly benefit your client but they don’t like it. How do you proceed?

This question evaluates the candidate’s problem-solving and interpersonal skills.

Sample answer:

“I would present alternative solutions while explaining the pros and cons, aiming for a compromise that satisfies the client’s needs.”

7. A client wants to implement a new system that was recommended by an external party. How do you ensure it’s the right choice?

This question aims to understand the candidate’s approach to third-party recommendations.

Sample answer:

“I would conduct a thorough review of the recommended system, considering its compatibility, scalability, and cost-effectiveness.”

8. What makes you a good IT consultant?

This question assesses the candidate’s self-awareness and suitability for the role.

Sample answer:

“I have a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.”

9. Do you have experience with companies of this size?

This question gauges the candidate’s adaptability and experience.

Sample answer:

“Yes, I have worked with both small startups and large enterprises, which has given me a versatile skill set.”

10. How do you maintain confidentiality?

This question evaluates the candidate’s understanding of data protection and ethics.

Sample answer:

“I adhere to strict data protection protocols and ensure that all sensitive information is encrypted and securely stored.”

What does a good IT consultant candidate look like?

A strong IT consultant candidate should have a deep understanding of technology, excellent problem-solving skills, and the ability to communicate complex ideas in a simple manner.

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Office Coordinator interview questions and answers https://resources.workable.com/office-coordinator-interview-questions Thu, 14 Apr 2016 14:23:23 +0000 https://resources.workable.com/?p=4413 These office coordinator interview questions provide an interview outline to help you discover excellent candidates. Use them according to the skills you’re looking for. 10 good office coordinator interview questions If you report to multiple people, how do you prioritize your projects? What would be the first thing you would do in the office if you […]

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These office coordinator interview questions provide an interview outline to help you discover excellent candidates. Use them according to the skills you’re looking for.

office coordinator interview questions

10 good office coordinator interview questions

  1. If you report to multiple people, how do you prioritize your projects?
  2. What would be the first thing you would do in the office if you were hired?
  3. How do you feel about handling multiple phone lines simultaneously? What do you do to avoid confusion?
  4. If I asked you to find ways to improve efficiency in the office, where would you start?
  5. What daily duties does an office coordinator have? How would you prioritize them?
  6. What office software are you familiar with?
  7. How do you use technology to stay organized?
  8. What do you do to protect confidential information?
  9. How do you ensure accuracy in routine tasks such as processing expenses and preparing reports?
  10. How do you ensure all company policies are implemented in the office?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. If you report to multiple people, how do you prioritize your projects?

This question aims to understand the candidate’s organizational and prioritization skills.

Sample answer:

“I prioritize projects based on their urgency and importance. I also communicate openly with all the people I report to, to ensure everyone’s expectations are aligned.”

2. What would be the first thing you would do in the office if you were hired?

This question gauges the candidate’s initial approach to the role and their priorities.

Sample answer:

“The first thing I would do is familiarize myself with the team and the office layout. Then, I’d review any pending tasks or projects to hit the ground running.”

3. How do you feel about handling multiple phone lines simultaneously? What do you do to avoid confusion?

This question assesses the candidate’s multitasking abilities and attention to detail.

Sample answer:

“I’m comfortable handling multiple lines. To avoid confusion, I take detailed notes and use a headset to keep my hands free for other tasks.”

4. If I asked you to find ways to improve efficiency in the office, where would you start?

This question evaluates the candidate’s problem-solving skills and initiative.

Sample answer:

“I would start by observing the current workflows and identifying any bottlenecks or repetitive tasks that could be automated or streamlined.”

5. What daily duties does an office coordinator have? How would you prioritize them?

This question aims to understand the candidate’s knowledge of the role and their organizational skills.

Sample answer:

“Daily duties include answering phones, scheduling, data entry, and liaising with other departments. I prioritize tasks based on deadlines and importance.”

6. What office software are you familiar with?

This question assesses the candidate’s technical skills.

Sample answer:

“I’m proficient in Microsoft Office Suite, Google Workspace, and have experience with project management software like Asana.”

7. How do you use technology to stay organized?

This question gauges the candidate’s ability to leverage technology for efficiency.

Sample answer:

“I use digital calendars for scheduling, task management apps for tracking projects, and cloud storage for easy access to documents.”

8. What do you do to protect confidential information?

This question evaluates the candidate’s understanding of data protection and confidentiality.

Sample answer:

“I always lock my computer when stepping away from my desk and use secure passwords. I also ensure that confidential documents are stored in a secure location.”

9. How do you ensure accuracy in routine tasks such as processing expenses and preparing reports?

This question assesses the candidate’s attention to detail and reliability.

Sample answer:

“I double-check all entries and calculations. I also use templates and checklists to ensure that nothing is overlooked.”

10. How do you ensure all company policies are implemented in the office?

This question aims to understand the candidate’s approach to compliance and policy enforcement.

Sample answer:

“I make sure to be well-versed in company policies and regularly communicate them to the team. I also conduct periodic audits to ensure compliance.”

What does a good office coordinator candidate look like?

A strong candidate for an office coordinator position should be highly organized, tech-savvy, and possess excellent communication skills. They should also be adept at multitasking and problem-solving.

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Cultural fit interview questions and answers https://resources.workable.com/cultural-fit-interview-questions Fri, 09 Jun 2017 12:14:57 +0000 https://resources.workable.com/?p=16364 Use these sample cultural fit interview questions to identify candidates who share your company values and are more likely to thrive in your work environment. 10 good culture fit interview questions Do you prefer working alone or as part of a team? Why? Describe the type of work environment in which you are most productive. […]

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Use these sample cultural fit interview questions to identify candidates who share your company values and are more likely to thrive in your work environment.

Cultural fit interview questions

10 good culture fit interview questions

  1. Do you prefer working alone or as part of a team? Why?
  2. Describe the type of work environment in which you are most productive.
  3. How do you prefer to get feedback from your manager: through formal performance reviews or daily/weekly meetings? Why?
  4. What do you hope to achieve during your first six months here?
  5. What would make you quit a job in the first month?
  6. What would you say or do to motivate your team during a challenging project?
  7. What’s one thing you like about your current (or prior) job and you’d want here as well?
  8. Have you ever found a company policy unfair or inefficient? If so, what was the policy and why?
  9. Your manager assigns you a big task right before the end of the day. How would you reply?
  10. How would you change an institutional “this is how we always do it” attitude, if you felt there was a better approach?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Do you prefer working alone or as part of a team? Why?

This question assesses the candidate’s preferred working style and how it aligns with the company’s culture.

Sample answer:

“I enjoy both, but if I had to choose, I’d say I prefer working as part of a team because collaboration often leads to more innovative solutions.”

2. Describe the type of work environment in which you are most productive.

This question aims to understand the candidate’s ideal work environment.

Sample answer:

“I thrive in a fast-paced environment where I can take on multiple responsibilities and work on challenging projects.”

3. How do you prefer to get feedback from your manager: through formal performance reviews or daily/weekly meetings? Why?

This question gauges the candidate’s preference for feedback frequency and format.

Sample answer:

“I prefer daily or weekly meetings for feedback because it allows for real-time adjustments and continuous improvement.”

4. What do you hope to achieve during your first six months here?

This question aims to understand the candidate’s short-term goals and how they align with the company’s objectives.

Sample answer:

“I hope to fully integrate into the team, contribute to ongoing projects, and take the lead on at least one major initiative.”

5. What would make you quit a job in the first month?

This question assesses what factors could make the candidate a poor culture fit.

Sample answer:

“A toxic work environment or unethical practices would make me consider leaving a job within the first month.”

6. What would you say or do to motivate your team during a challenging project?

This question evaluates the candidate’s leadership and motivational skills.

Sample answer:

“I would remind the team of our collective strengths and past successes, and offer constructive solutions to overcome current challenges.”

7. What’s one thing you like about your current (or prior) job and you’d want here as well?

This question helps identify what aspects of company culture are important to the candidate.

Sample answer:

“I really appreciate the open-door policy at my current job, and I would love to see that here as well.”

8. Have you ever found a company policy unfair or inefficient? If so, what was the policy and why?

This question assesses the candidate’s ability to critically evaluate company policies.

Sample answer:

“Yes, the rigid 9-5 schedule seemed inefficient because it didn’t consider different peak productivity times for different people.”

9. Your manager assigns you a big task right before the end of the day. How would you reply?

This question tests the candidate’s adaptability and time management skills.

Sample answer:

“I would assess the urgency of the task and either prioritize it immediately or discuss a reasonable deadline with my manager.”

10. How would you change an institutional “this is how we always do it” attitude, if you felt there was a better approach?

This question gauges the candidate’s ability to drive change within an organization.

Sample answer:

“I would gather data to support the new approach and present it to stakeholders to initiate a constructive conversation about change.”

What does a good culture fit candidate look like?

A strong culture fit candidate will align well with the company’s values, work style, and team dynamics. They should be adaptable, open to feedback, and possess strong communication skills.

Why ask candidates cultural fit interview questions

Your culture is a reflection of your company’s values and mission. It shapes your employees’ way of working. There’s no right or wrong company culture. But hiring employees who fit well with yours increases your chances of achieving business goals and helps you foster an engaging work environment. It will also improve your retention rates.

There’s a catch, though. Cultural fit doesn’t mean hiring people you like or being discriminatory. Hiring for culture fit means recruiting people who will thrive in your environment.

Before you start interviewing candidates, define your company’s values and long-term objectives. Then evaluate whether candidates share the same values as you. Use your questions to identify toxic behaviors in potential hires before you make a hiring decision.

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Internal Auditor interview questions and answers https://resources.workable.com/internal-auditor-interview-questions Tue, 22 Dec 2015 16:58:43 +0000 https://resources.workable.com/?p=3168 This Internal Auditor interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Similar job titles include Staff Auditor, Audit Supervisor, Compliance Auditor, Senior Auditor and Audit Manager. Make sure that you are interviewing the best Internal auditor candidates. Sign up for Workable’s 15-day free trial to […]

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This Internal Auditor interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Similar job titles include Staff Auditor, Audit Supervisor, Compliance Auditor, Senior Auditor and Audit Manager.

internal-auditor

Make sure that you are interviewing the best Internal auditor candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good internal auditor interview questions

  1. Have you ever detected a case of fraud? What process did you follow?
  2. Imagine a situation where you suspect that a company is exposed to a major risk. What risk management procedures would you employ?
  3. Tell us about a serious operational issue you encountered in the past. How did you discover it and what solutions did you recommend?
  4. Imagine a situation where you have to deal with uncooperative colleagues. What would you do?
  5. Have you ever experienced conflict with senior management or within a team? What happened and how did you resolve it?
  6. Describe a time when you made a suggestion that was successfully implemented. What was the result?
  7. Have you ever had difficulty persuading others to implement your recommendations? What did you do?
  8. Imagine that someone asks you to do something unethical like covering up a fraud. What would you do?
  9. How do you develop an audit plan? What is important to consider?
  10. What do you think internal auditing can add value to a company?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Have you ever detected a case of fraud? What process did you follow?

This question assesses the candidate’s ability to identify and handle ethical violations.

Sample answer:

“Yes, I discovered a case of financial fraud during a routine audit. I immediately documented the evidence and reported it to senior management, following company protocols.”

2. Imagine a situation where you suspect that a company is exposed to a major risk. What risk management procedures would you employ?

This question evaluates the candidate’s understanding of risk management.

Sample answer:

“I would initiate a comprehensive risk assessment, involving key stakeholders, to identify the nature and extent of the risk. Then, I’d develop a risk mitigation plan.”

3. Tell us about a serious operational issue you encountered in the past. How did you discover it and what solutions did you recommend?

This question probes the candidate’s problem-solving skills and attention to detail.

Sample answer:

“During an audit of the supply chain, I found significant inefficiencies that were costing the company money. I recommended a series of process improvements.”

4. Imagine a situation where you have to deal with uncooperative colleagues. What would you do?

This question tests the candidate’s interpersonal skills and ability to handle resistance.

Sample answer:

“I would first try to understand their concerns and then find a way to collaborate effectively, ensuring that the audit process is not compromised.”

5. Have you ever experienced conflict with senior management or within a team? What happened and how did you resolve it?

This question assesses the candidate’s conflict resolution skills and ability to navigate organizational politics.

Sample answer:

“I had a disagreement with management over the urgency of addressing a compliance issue. We resolved it by having a frank discussion and agreeing on a timeline.”

6. Describe a time when you made a suggestion that was successfully implemented. What was the result?

This question gauges the candidate’s ability to contribute to operational improvements.

Sample answer:

“I suggested implementing a new audit software that streamlined our processes, saving the company both time and resources.”

7. Have you ever had difficulty persuading others to implement your recommendations? What did you do?

This question evaluates the candidate’s persuasion and negotiation skills.

Sample answer:

“I faced resistance when recommending a change in data storage protocols. I presented a strong business case, and eventually, the team agreed to implement the changes.”

8. Imagine that someone asks you to do something unethical like covering up a fraud. What would you do?

This question tests the candidate’s ethical integrity and professional standards.

Sample answer:

“I would absolutely refuse to engage in any unethical behavior and would report the incident to the appropriate authorities within the organization.”

9. How do you develop an audit plan? What is important to consider?

This question assesses the candidate’s planning and organizational skills.

Sample answer:

“When developing an audit plan, it’s crucial to consider the scope, objectives, and available resources. I also prioritize areas with higher risk.”

10. What do you think internal auditing can add value to a company?

This question gauges the candidate’s understanding of the role and value of internal auditing within an organization.

Sample answer:

“Internal auditing provides an independent, objective assurance on the effectiveness of a company’s risk management, control, and governance processes.”

What does a good Internal Auditor candidate look like?

A strong internal auditor candidate will have a keen eye for detail, excellent analytical skills, and a deep understanding of compliance and risk management. They should also possess strong interpersonal skills for effective communication and conflict resolution.

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Payroll Specialist interview questions and answers https://resources.workable.com/payroll-specialist-interview-questions Thu, 16 Jun 2016 12:15:56 +0000 https://resources.workable.com/?p=5346 These Payroll Specialist interview questions can assist you in designing an effective interview process. Look for those questions that will help you find what you are looking for in candidates. Make sure that you are interviewing the best payroll specialists. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good payroll specialist interview […]

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These Payroll Specialist interview questions can assist you in designing an effective interview process. Look for those questions that will help you find what you are looking for in candidates.

payroll specialist interview questions

Make sure that you are interviewing the best payroll specialists. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good payroll specialist interview questions

  1. How do you ensure attendance records are reported on time?
  2. If two clients came to your office to complain at the same time, how would you handle it?
  3. An employee tells you that they received less money than agreed. How do you go about investigating this?
  4. What would be your first week’s priorities if we hired you?
  5. If an employee insisted that you tell them the salary of a coworker, how would you respond?
  6. What kind of reports should a payroll specialist prepare?
  7. How familiar are you with FLSA?
  8. How do you follow changes regarding IRS regulations?
  9. What’s included in local taxes withholdings?
  10. What are the payroll source documents you need?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How do you ensure attendance records are reported on time?

This question aims to understand the candidate’s organizational skills and attention to detail.

Sample answer:

“I set reminders and use payroll software that allows for real-time updates. I also coordinate with HR to ensure all records are accurate and submitted on time.”

2. If two clients came to your office to complain at the same time, how would you handle it?

This question assesses the candidate’s ability to manage stressful situations and prioritize tasks.

Sample answer:

“I would calmly acknowledge both clients and ask one to wait while I quickly address the other’s concern. I’d then follow up to ensure both issues are resolved.”

3. An employee tells you that they received less money than agreed. How do you go about investigating this?

This question gauges the candidate’s problem-solving skills and understanding of payroll processes.

Sample answer:

“I would first verify the employee’s claim by checking the payroll records and employment contract. If an error is found, I’d correct it immediately and ensure it doesn’t happen again.”

4. What would be your first week’s priorities if we hired you?

This question aims to understand the candidate’s onboarding process and how they would prioritize tasks.

Sample answer:

“My first week would involve understanding the existing payroll system, meeting the team, and reviewing any pending payroll issues that need immediate attention.”

5. If an employee insisted that you tell them the salary of a coworker, how would you respond?

This question assesses the candidate’s understanding of confidentiality and ethical considerations in payroll.

Sample answer:

“I would politely inform the employee that I cannot disclose confidential information about another employee’s salary.”

6. What kind of reports should a payroll specialist prepare?

This question aims to gauge the candidate’s understanding of the reporting requirements in payroll.

Sample answer:

“Regular reports should include payroll summaries, tax reports, and overtime tracking. These help in both financial planning and compliance.”

7. How familiar are you with FLSA?

This question assesses the candidate’s knowledge of labor laws relevant to payroll.

Sample answer:

“I am well-versed in FLSA guidelines, particularly concerning overtime pay, minimum wage, and child labor laws.”

8. How do you follow changes regarding IRS regulations?

This question aims to understand how the candidate stays updated with tax laws and regulations.

Sample answer:

“I subscribe to IRS newsletters and regularly attend webinars and training to stay updated on any changes in regulations.”

9. What’s included in local taxes withholdings?

This question gauges the candidate’s understanding of tax withholdings at the local level.

Sample answer:

“Local tax withholdings can include city and county taxes, school district taxes, and other local service taxes.”

10. What are the payroll source documents you need?

This question aims to assess the candidate’s understanding of the documentation required for payroll processing.

Sample answer:

“I would need timesheets, attendance records, tax forms like W-4s, and any other documents related to benefits and deductions.”

What does a good payroll specialist candidate look like?

A strong payroll specialist candidate will have a solid understanding of payroll processes, tax laws, and labor regulations. They should also possess excellent organizational and communication skills.

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Personal Care Assistant interview questions and answers https://resources.workable.com/personal-care-assistant-interview-questions Tue, 14 Jun 2016 12:49:22 +0000 https://resources.workable.com/?p=5326 Find the best personal care assistant interview questions to ask to find the most suitable candidate. Adjust them to address your own requirements. 10 good personal care assistant interview questions What kind of help does an elderly client need? How would you care for a client who suffers from Alzheimer’s disease? What would be your approach […]

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Find the best personal care assistant interview questions to ask to find the most suitable candidate. Adjust them to address your own requirements.

personal care assistant interview questions

10 good personal care assistant interview questions

  1. What kind of help does an elderly client need?
  2. How would you care for a client who suffers from Alzheimer’s disease?
  3. What would be your approach towards clients with memory problems or depression?
  4. What would be your reaction if you found out a colleague behaved badly towards a client?
  5. If a client had a heart attack, what would you do?
  6. Why do you think personal care assistants are important?
  7. What did you do for your last client?
  8. Have you worked with children before?
  9. What kind of caregiving tasks do you feel uncomfortable doing?
  10. What does discretion mean for a personal care assistant?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What kind of help does an elderly client need?

This question aims to assess the candidate’s understanding of the specific needs of elderly clients.

Sample answer:

“Elderly clients often require assistance with daily activities like bathing, meal preparation, and medication management. They may also need emotional support and companionship.”

2. How would you care for a client who suffers from Alzheimer’s disease?

This question evaluates the candidate’s knowledge and experience in dealing with clients who have Alzheimer’s or other forms of dementia.

Sample answer:

“I would create a structured environment to minimize confusion and use memory aids to help them with daily tasks. Patience and gentle reminders are key.”

3. What would be your approach towards clients with memory problems or depression?

This question aims to understand how the candidate would handle clients with mental health issues.

Sample answer:

“I would consult with healthcare providers for a tailored care plan and use techniques like positive reinforcement and structured routines to help them.”

4. What would be your reaction if you found out a colleague behaved badly towards a client?

This question assesses the candidate’s sense of ethics and responsibility.

Sample answer:

“I would report the incident to my supervisor immediately and ensure the client is safe and comfortable.”

5. If a client had a heart attack, what would you do?

This question tests the candidate’s ability to handle emergency situations.

Sample answer:

“I would call 911 immediately and administer first aid if trained to do so, while waiting for medical professionals to arrive.”

6. Why do you think personal care assistants are important?

This question aims to gauge the candidate’s understanding of the role and its significance.

Sample answer:

“Personal care assistants are crucial for enhancing the quality of life for clients by providing physical and emotional support.”

7. What did you do for your last client?

This question provides insight into the candidate’s experience and the range of tasks they can handle.

Sample answer:

“I assisted my last client with meal preparation, medication, and daily exercises. I also provided companionship and emotional support.”

8. Have you worked with children before?

This question assesses the candidate’s versatility and ability to work with different age groups.

Sample answer:

“Yes, I have experience caring for children with special needs, focusing on creating a safe and engaging environment for them.”

9. What kind of caregiving tasks do you feel uncomfortable doing?

This question aims to identify any limitations the candidate may have.

Sample answer:

“I am comfortable with most caregiving tasks, but I would prefer not to perform medical procedures that I am not trained for.”

10. What does discretion mean for a personal care assistant?

This question evaluates the candidate’s understanding of confidentiality and discretion in their role.

Sample answer:

“Discretion means maintaining the client’s privacy and confidentiality at all times, especially concerning their medical and personal information.”

What does a good personal care assistant candidate look like?

A strong candidate for a Personal Care Assistant role will have a deep understanding of the physical and emotional needs of clients. They should be compassionate, patient, and have good communication skills.

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Business Manager interview questions and answers https://resources.workable.com/business-manager-interview-questions Fri, 19 Feb 2016 20:24:17 +0000 https://resources.workable.com/?p=3906 This Business Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good business manager interview questions How would you describe your leadership style? Describe a time you led by example. What’s your approach to delegating employees? Describe someone you coached or mentored. […]

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This Business Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.business-manager-interview-questions

10 good business manager interview questions

  1. How would you describe your leadership style?
  2. Describe a time you led by example.
  3. What’s your approach to delegating employees?
  4. Describe someone you coached or mentored.
  5. Talk about the time you led an important meeting.
  6. Talk about a successful work project involving multiple teams.
  7. Have you ever had to execute a project with a small budget?
  8. Talk about a successful work project.
  9. What changes did you make that resulted in increasing productivity?
  10. Walk us through a typical day at your last position.

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How would you describe your leadership style?

This question aims to understand the candidate’s approach to managing teams and how well it aligns with your company culture.

Sample answer:

“I would describe my leadership style as collaborative. I believe in empowering team members by giving them the tools and knowledge they need to succeed.”

2. Describe a time you led by example.

This question seeks to understand how the candidate sets the tone for their team through their own actions.

Sample answer:

“I once took on an extra project to help a team member who was overwhelmed. This showed the team the importance of supporting each other.”

3. What’s your approach to delegating employees?

This question aims to gauge how well the candidate can distribute tasks among team members to ensure project success.

Sample answer:

“I assess the strengths and weaknesses of my team and delegate tasks accordingly. I also make sure to follow up to ensure tasks are completed on time.”

4. Describe someone you coached or mentored.

This question explores the candidate’s ability to develop talent within their team.

Sample answer:

“I mentored a junior team member who was struggling with time management. After our sessions, they were able to meet deadlines consistently.”

5. Talk about the time you led an important meeting.

This question aims to understand the candidate’s ability to lead and manage discussions effectively.

Sample answer:

“I led a quarterly review where I presented performance metrics and future goals. The meeting helped align everyone’s efforts.”

6. Talk about a successful work project involving multiple teams.

This question seeks to understand how well the candidate can manage complex projects that involve coordination between different departments.

Sample answer:

“I led a project that involved both the marketing and engineering teams. We completed it ahead of schedule and exceeded our goals.”

7. Have you ever had to execute a project with a small budget?

This question aims to gauge the candidate’s resourcefulness and ability to deliver results despite limitations.

Sample answer:

“Yes, I once managed a project with a tight budget. We optimized existing resources and still managed to exceed expectations.”

8. Talk about a successful work project.

This question seeks to understand the candidate’s ability to successfully manage and complete projects.

Sample answer:

“I managed a project to streamline our customer service process, which resulted in a 20% increase in customer satisfaction.”

9. What changes did you make that resulted in increasing productivity?

This question aims to gauge the candidate’s ability to identify areas for improvement and implement changes effectively.

Sample answer:

“I implemented a new software tool that automated routine tasks, freeing up team members to focus on more complex issues.”

10. Walk us through a typical day at your last position.

This question seeks to understand how the candidate prioritizes tasks and manages their time.

Sample answer:

“My day usually starts with checking emails and setting priorities. I then have team meetings, followed by project reviews and one-on-ones with team members.”

What does a good business manager candidate look like?

A strong business manager candidate will have a blend of leadership skills, industry knowledge, and a track record of achieving results. They should be able to demonstrate their ability to manage teams, projects, and budgets effectively.

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Sales interview questions and answers https://resources.workable.com/sales-interview-questions Fri, 20 Jan 2017 16:41:16 +0000 https://resources.workable.com/?p=8186 This sample of Sales interview questions will help you evaluate candidates’ skills and hire the best salespeople for your company. We gathered the most common sales interview questions and categorized them by seniority level and position, including account managers and in-store representatives, to help you pick the most suitable ones for your open role. 10 […]

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This sample of Sales interview questions will help you evaluate candidates’ skills and hire the best salespeople for your company. We gathered the most common sales interview questions and categorized them by seniority level and position, including account managers and in-store representatives, to help you pick the most suitable ones for your open role.

sales interview questions

10 good sales interview questions

  1. Have you worked with Salesforce? What other CRM software do you know?
  2. Are you familiar with market analysis? What is it?
  3. Walk me through a successful sales process. What is your role?
  4. What information do you need before communicating with a client?
  5. Describe a situation where you failed to reach a sales goal. What happened and what did you learn from that experience?
  6. Describe a time when you collaborated with your team to close a deal. What was your role in the process?
  7. What is more important: achieving quotas or keeping clients satisfied?
  8. When do you stop pursuing a customer, and why?
  9. What are some common hurdles you face in this position? How do you handle them?
  10. What do you find most rewarding about working in sales?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Have you worked with Salesforce.com? What other CRM software do you know?

This question assesses the candidate’s familiarity with CRM software, which is essential for sales roles.

Sample answer:

“Yes, I’ve worked extensively with Salesforce.com. I’m also familiar with HubSpot and Zoho CRM.”

2. Are you familiar with market analysis? What is it?

This question gauges the candidate’s understanding of market analysis, a crucial aspect of sales.

Sample answer:

“Market analysis involves studying market trends, customer behavior, and competitors to make informed sales decisions.”

3. Walk me through a successful sales process. What is your role?

This question evaluates the candidate’s understanding of the sales process and their role in it.

Sample answer:

“I start by identifying potential leads, then qualify them and set up meetings. My role is to guide the client through each stage until the deal is closed.”

4. What information do you need before communicating with a client?

This question tests the candidate’s preparation and approach to client communication.

Sample answer:

“I need to know the client’s needs, history with our company, and any previous interactions to tailor my pitch effectively.”

5. Describe a situation where you failed to reach a sales goal. What happened and what did you learn from that experience?

This question assesses the candidate’s ability to learn from failures and setbacks.

Sample answer:

“I once missed a quarterly target because I focused too much on a few big accounts. I learned the importance of having a balanced portfolio.”

6. Describe a time when you collaborated with your team to close a deal. What was your role in the process?

This question evaluates the candidate’s teamwork skills and their contribution to team success.

Sample answer:

“I worked with our technical team to address the client’s concerns, which helped us close a significant deal.”

7. What is more important: achieving quotas or keeping clients satisfied?

This question gauges the candidate’s priorities in sales.

Sample answer:

“Both are important, but long-term client satisfaction leads to repeat business, which is more valuable.”

8. When do you stop pursuing a customer, and why?

This question assesses the candidate’s judgment and understanding of when to focus efforts elsewhere.

Sample answer:

“I stop when it’s clear that the customer’s needs and our offerings don’t align, to focus on more promising opportunities.”

9. What are some common hurdles you face in this position? How do you handle them?

This question tests the candidate’s problem-solving skills.

Sample answer:

“Common hurdles include price objections and long decision cycles. I handle them by offering flexible payment terms and keeping the client engaged.”

10. What do you find most rewarding about working in sales?

This question gauges the candidate’s motivation and passion for sales.

Sample answer:

“I find it most rewarding to solve a client’s problem and see how our product or service improves their business.”

What does a good Sales candidate look like?

A strong Sales candidate will have a deep understanding of the sales process, excellent communication skills, and the ability to adapt to different scenarios. They should also be goal-oriented and have a proven track record of achieving sales targets.

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Public Relations Manager interview questions and answers https://resources.workable.com/public-relations-manager-interview-questions Mon, 09 Nov 2015 20:08:43 +0000 https://resources.workable.com/?p=2626 This Public Relations Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good public relations manager interview questions Which PR firms do you admire and why? Which media outlets do you follow? Talk about the difference between PR and advertising. How do […]

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This Public Relations Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

pr-manager

10 good public relations manager interview questions

  1. Which PR firms do you admire and why?
  2. Which media outlets do you follow?
  3. Talk about the difference between PR and advertising.
  4. How do you choose angles for a story pitch?
  5. What media placements are you most proud of?
  6. Describe some affiliate networks you’ve collaborated with and why you chose them.
  7. How do you integrate social media with PR?
  8. How does PR support content marketing?
  9. How would you present the results of your work?
  10. What would you consider to be your most creative or effective campaign?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Which PR firms do you admire and why?

This question gauges the candidate’s industry awareness and what they value in a PR firm.

Sample answer:

“I admire X for their innovative campaigns and Y for their focus on data-driven strategies.”

2. Which media outlets do you follow?

This question assesses the candidate’s knowledge of the media landscape.

Sample answer:

“I regularly follow The New York Times for its in-depth analysis and TechCrunch for industry updates.”

3. Talk about the difference between PR and advertising.

This question tests the candidate’s understanding of the fundamental differences between PR and advertising.

Sample answer:

“PR is about building long-term relationships and credibility, while advertising is more about direct promotion and sales.”

4. How do you choose angles for a story pitch?

This question evaluates the candidate’s creativity and strategic thinking in crafting a story pitch.

Sample answer:

“I consider the target audience, the uniqueness of the story, and current trends to find an angle that will resonate.”

5. What media placements are you most proud of?

This question delves into the candidate’s past achievements and their ability to secure valuable media placements.

Sample answer:

“I’m most proud of a feature story placement in Forbes that significantly increased our client’s brand visibility.”

6. Describe some affiliate networks you’ve collaborated with and why you chose them.

This question assesses the candidate’s experience in leveraging affiliate networks for PR campaigns.

Sample answer:

“I’ve collaborated with ShareASale and CJ Affiliate because they align well with our target demographics.”

7. How do you integrate social media with PR?

This question tests the candidate’s ability to create a cohesive strategy across different platforms.

Sample answer:

“I use social media to amplify our PR messages, engage with the audience, and monitor the impact of our campaigns.”

8. How does PR support content marketing?

This question evaluates the candidate’s understanding of how PR can complement other marketing strategies.

Sample answer:

“PR can help distribute and amplify the content, making it more credible and far-reaching.”

9. How would you present the results of your work?

This question gauges the candidate’s ability to analyze and present the outcomes of their PR efforts.

Sample answer:

“I would use a mix of quantitative metrics like reach and engagement, along with qualitative outcomes like brand sentiment.”

10. What would you consider to be your most creative or effective campaign?

This question assesses the candidate’s creativity and effectiveness in executing PR campaigns.

Sample answer:

“My most effective campaign was a CSR initiative that not only boosted our brand image but also had a positive social impact.”

What does a good Public Relations Manager candidate look like?

A strong Public Relations Manager candidate will demonstrate a deep understanding of media relations, strategic thinking, and the ability to integrate PR with other marketing channels. They should also be creative, analytical, and have excellent communication skills.

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10 second-round interview questions and answers https://resources.workable.com/second-interview-questions Mon, 23 Jan 2017 10:29:23 +0000 https://resources.workable.com/?p=8204 Looking for second-round interview questions to ask candidates as part of the interview process? This template offers employers examples of good second interview questions. Here’s what we’ll cover: What questions to ask candidates in a second interview Second interview questions examples How to assess a second interview Red flags Make sure that you are interviewing […]

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Looking for second-round interview questions to ask candidates as part of the interview process? This template offers employers examples of good second interview questions.

Here’s what we’ll cover:

second interview questions

Make sure that you are interviewing the best candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good second-round interview questions

  1. Please share a specific example of a time when a project’s priorities changed suddenly and you had to adapt.
  2. What would you do if you were assigned multiple tasks with the same deadline?
  3. Who are our competitors and what makes us different from them?
  4. What’s our mission?
  5. What do you know about our products/services? Have you used them before?
  6. What makes you want to work here?
  7. What type of management style best supports the way you work?
  8. What type of work environment do you prefer and why?
  9. What is the most difficult decision you have had to make in a previous role?
  10. Were there any questions or answers that you wanted to revisit from your initial interview?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Please share a specific example of a time when a project’s priorities changed suddenly and you had to adapt.

This question assesses the candidate’s adaptability and problem-solving skills.

Sample answer:

“In my previous role, we had a project pivot due to a sudden change in market demand. I quickly re-evaluated our goals and reallocated resources to meet the new objectives.”

2. What would you do if you were assigned multiple tasks with the same deadline?

This question evaluates the candidate’s time management and prioritization skills.

Sample answer:

“I would assess the urgency and importance of each task, then prioritize accordingly. If needed, I’d communicate with my manager to negotiate deadlines.”

3. Who are our competitors and what makes us different from them?

This question gauges the candidate’s industry knowledge and research about the company.

Sample answer:

“Your main competitors are X and Y. What sets you apart is your focus on customer service and innovative solutions.”

4. What’s our mission?

This question tests whether the candidate aligns with the company’s values and objectives.

Sample answer:

“Your mission is to provide high-quality products while maintaining a commitment to sustainability.”

5. What do you know about our products/services? Have you used them before?

This question assesses the candidate’s familiarity with the company’s offerings.

Sample answer:

“I’m familiar with your product line and have used some of them. I particularly like how user-friendly they are.”

6. What makes you want to work here?

This question explores the candidate’s motivation and fit for the company culture.

Sample answer:

“I admire your company’s innovation and focus on employee growth. It aligns well with my career goals.”

7. What type of management style best supports the way you work?

This question helps to determine if the candidate will fit well within the team and management structure.

Sample answer:

“I thrive under managers who set clear expectations but give me the autonomy to approach tasks my way.”

8. What type of work environment do you prefer and why?

This question assesses the candidate’s preferred work setting and how it aligns with the company’s environment.

Sample answer:

“I prefer a collaborative work environment because it fosters creativity and rapid problem-solving.”

9. What is the most difficult decision you have had to make in a previous role?

This question evaluates the candidate’s decision-making and problem-solving abilities.

Sample answer:

“The most difficult decision was to pivot our project direction based on new data, knowing it would require extra work but ultimately would yield better results.”

10. Were there any questions or answers that you wanted to revisit from your initial interview?

This question provides an opportunity for the candidate to clarify or expand upon any points from the first interview.

Sample answer:

“I’d like to elaborate on my experience with project management, as I feel it’s a strong suit that I didn’t get to fully express earlier.”

What questions are important to ask candidates in a second interview

The hiring process usually includes a few stages: After an initial candidate screening, the second round of interviews takes place. Here, interviewers have selected a small number of qualified candidates to assess how they’ll fit their organization.

For the second job interview, the candidate will generally meet with either the hiring manager, another member of the recruiting team or the CEO. If the candidate has previously completed a test or assignment, during the second interview the interviewer could discuss the candidate’s performance.

The second interview should provide you with a shortlist of potential hires. Choose questions that will help you identify people whose values align with your company’s mission and will contribute to your objectives. For second round interview questions, focus on role-specific skills to help determine the best potential hires.

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Senior Business Analyst interview questions and answers https://resources.workable.com/senior-business-analyst-interview-questions Fri, 10 Mar 2017 11:09:42 +0000 https://resources.workable.com/?p=8795 Use these sample Senior Business Analyst interview questions during your hiring process to evaluate candidates’ skills and select the most qualified professionals. 10 good senior business analyst interview questions How would you handle changes to the scope of a project if a client or manager wanted to add a major feature? How would you update […]

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Use these sample Senior Business Analyst interview questions during your hiring process to evaluate candidates’ skills and select the most qualified professionals.

senior business analyst interview questions

10 good senior business analyst interview questions

  1. How would you handle changes to the scope of a project if a client or manager wanted to add a major feature?
  2. How would you update or improve a critical process that was initially formed around out-of-date technology?
  3. What strategies do you use to gather user requirements? Are some methodologies more effective in certain cases than others?
  4. Walk me through a project that you worked on and explain how it helped the company achieve its business goals.
  5. Have you ever struggled with demanding user requirements? How did you overcome challenges in this case?
  6. What measures do you take to increase your team’s productivity?
  7. What software, tools, and frameworks do you use to keep track of a project?
  8. How can you use personas to explain user behavior?
  9. Have you ever failed to deliver a project on time? If so, what went wrong and what did you learn from the experience? If not, how do you ensure you meet all deadlines?
  10. Can you briefly explain the steps you take and the information required to perform market, competitor, and SWOT analyses?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How would you handle changes to the scope of a project if a client or manager wanted to add a major feature?

This question assesses the candidate’s ability to manage scope creep and negotiate with stakeholders.

Sample answer:

“I would first assess the impact of the new feature on the project timeline and budget. Then, I’d discuss the trade-offs with the client or manager and propose alternative solutions if necessary.”

2. How would you update or improve a critical process that was initially formed around out-of-date technology?

This question evaluates the candidate’s aptitude for process improvement and technological adaptability.

Sample answer:

“I would conduct a thorough analysis of the current process and identify bottlenecks or inefficiencies. Then, I’d research the latest technologies that could address these issues and present a cost-benefit analysis to stakeholders.”

3. What strategies do you use to gather user requirements? Are some methodologies more effective in certain cases than others?

This question probes the candidate’s expertise in requirements gathering and their adaptability to different project needs.

Sample answer:

“I usually employ interviews, surveys, and document analysis for gathering requirements. For complex projects, I might use a formal methodology like Use Case modeling.”

4. Walk me through a project that you worked on and explain how it helped the company achieve its business goals.

This question gauges the candidate’s experience in delivering projects that have a tangible business impact.

Sample answer:

“I led a project to automate our invoicing system, which reduced manual errors by 40% and increased the speed of the billing cycle, positively impacting cash flow.”

5. Have you ever struggled with demanding user requirements? How did you overcome challenges in this case?

This question tests the candidate’s problem-solving skills and their ability to manage stakeholder expectations.

Sample answer:

“Yes, in a previous role, the user requirements were very fluid, which made it challenging. I overcame this by setting up a robust change management process and keeping open lines of communication.”

6. What measures do you take to increase your team’s productivity?

This question evaluates the candidate’s leadership skills and their ability to motivate a team.

Sample answer:

“I believe in setting clear objectives and providing the resources needed to achieve them. I also use agile methodologies to keep the team focused and productive.”

7. What software, tools, and frameworks do you use to keep track of a project?

This question assesses the candidate’s familiarity with project management tools.

Sample answer:

“I have experience with Jira for task tracking, Slack for communication, and Tableau for data visualization.”

8. How can you use personas to explain user behavior?

This question tests the candidate’s understanding of user-centered design and customer profiling.

Sample answer:

“Personas help in understanding the needs, goals, and behavior patterns of users. They are useful in tailoring the product features and functionalities according to user needs.”

9. Have you ever failed to deliver a project on time? If so, what went wrong and what did you learn from the experience? If not, how do you ensure you meet all deadlines?

This question examines the candidate’s accountability and learning from past experiences.

Sample answer:

“I haven’t failed to deliver a project on time, but I’ve come close. I ensure deadlines are met by setting realistic timelines and having contingency plans.”

10. Can you briefly explain the steps you take and the information required to perform market, competitor, and SWOT analyses?

This question evaluates the candidate’s strategic thinking and analytical skills.

Sample answer:

“I start by gathering data on market trends, competitor strategies, and internal capabilities. Then, I use frameworks like PESTLE for market analysis and SWOT for internal analysis.”

What does a good Senior Business Analyst candidate look like?

A strong candidate will have a mix of analytical, technical, and interpersonal skills. They should be adept at requirements gathering, data analysis, and stakeholder management.

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Communication interview questions and answers https://resources.workable.com/communication-skills-interview-questions Fri, 09 Jun 2017 10:38:55 +0000 https://resources.workable.com/?p=16342 Use these sample communication skills interview questions to evaluate how candidates present their ideas, interact with clients and collaborate with a team. 10 good communication interview questions Do you prefer to communicate via email, phone or in-person? Why? What team communication tools have you used? What was your experience with them? How would you overcome […]

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Use these sample communication skills interview questions to evaluate how candidates present their ideas, interact with clients and collaborate with a team.

Communication skills interview questions

10 good communication interview questions

  1. Do you prefer to communicate via email, phone or in-person? Why?
  2. What team communication tools have you used? What was your experience with them?
  3. How would you overcome communication challenges on a remote team?
  4. If you’re presenting your ideas during a meeting and your audience seems disengaged, what would you do to get their attention?
  5. How would you reply to a negative online review about our company?
  6. Have you ever worked with someone you struggled to communicate with? If so, what was the obstacle and how did you handle it?
  7. What would you do if your manager gave you unclear instructions for a new project?
  8. If you wanted to inform your team or stakeholders about quarterly results, would you email them a detailed report or present the data live? Why?
  9. How would you reply to a potential customer who claims that our competitors offer better prices?
  10. Describe a time you had to share bad news with your team or have a difficult conversation with a coworker.

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Do you prefer to communicate via email, phone or in-person? Why?

This question assesses the candidate’s preferred communication method and their adaptability to different communication channels.

Sample answer:

“I prefer in-person communication because it allows for immediate feedback and fosters a sense of connection. However, I am comfortable using email and phone when necessary.”

2. What team communication tools have you used? What was your experience with them?

This question aims to understand the candidate’s familiarity with communication tools commonly used in a team environment.

Sample answer:

“I have used Slack and Microsoft Teams for internal communication. Both tools are excellent for quick updates and file sharing.”

3. How would you overcome communication challenges on a remote team?

This question gauges the candidate’s problem-solving skills in overcoming communication barriers in a remote setting.

Sample answer:

“I would schedule regular video calls to maintain a sense of team cohesion and use project management tools to keep everyone updated.”

4. If you’re presenting your ideas during a meeting and your audience seems disengaged, what would you do to get their attention?

This question tests the candidate’s ability to read the room and adapt their communication style accordingly.

Sample answer:

“I would pause and ask for feedback or questions, making sure to engage the audience directly.”

5. How would you reply to a negative online review about our company?

This question evaluates the candidate’s crisis communication skills and their ability to maintain a company’s reputation.

Sample answer:

“I would acknowledge the issue, apologize, and offer a solution, all while maintaining a professional tone.”

6. Have you ever worked with someone you struggled to communicate with? If so, what was the obstacle and how did you handle it?

This question probes the candidate’s interpersonal skills and their ability to navigate communication challenges.

Sample answer:

“Yes, I had a colleague who was not responsive to emails. I addressed it by setting up a face-to-face meeting to discuss our communication styles.”

7. What would you do if your manager gave you unclear instructions for a new project?

This question assesses the candidate’s proactive communication skills.

Sample answer:

“I would seek clarification by asking specific questions to ensure I understand the project’s objectives and deliverables.”

8. If you wanted to inform your team or stakeholders about quarterly results, would you email them a detailed report or present the data live? Why?

This question gauges the candidate’s ability to tailor their communication style to different audiences.

Sample answer:

“I would present the data live to allow for real-time questions and discussions, but also follow up with an email summarizing the key points.”

9. How would you reply to a potential customer who claims that our competitors offer better prices?

This question tests the candidate’s negotiation and persuasive communication skills.

Sample answer:

“I would acknowledge their concern and then highlight our product’s unique features and benefits that justify the price.”

10. Describe a time you had to share bad news with your team or have a difficult conversation with a coworker.

This question evaluates the candidate’s sensitivity and tact in handling difficult conversations.

Sample answer:

“I had to inform my team about budget cuts. I was honest and transparent, providing as much information as possible and offering support.”

What does a good candidate with strong communication skills look like?

A strong candidate for a role requiring communication skills is not just articulate but also a good listener. They should be able to adapt their communication style to suit different audiences and platforms. Emotional intelligence is a key attribute, allowing them to navigate complex interpersonal dynamics effectively.

Why test candidates’ communication skills in interviews

Clear communication is key to a healthy and productive workplace. Its benefits are manifold. Consider how:

  • One concise email helps avoid back-and-forth messages
  • A well-written policy ensures all employees understand company values and procedures
  • Informative and engaging presentations help team members understand problems and solutions

Employees, regardless their position or seniority level, interact with their coworkers, managers, clients or external partners on a daily basis. This is why “good communication skills” is a common requirement within job ads.

With good communication skills:

  • Senior-level employees make tough decisions, handling difficult discussions with grace
  • Salespeople strike a friendly and empathetic tone when contacting unhappy clients (via phone or in-person)
  • Social Media Managers exude their company brand when writing for their followers online

Interviews allow you to evaluate how candidates communicate. You can also use interviews to get an idea of how candidates collaborate on teams and whether they clearly convey and listen to messages.

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Secretary interview questions and answers https://resources.workable.com/secretary-interview-questions Fri, 05 Feb 2016 18:43:44 +0000 https://resources.workable.com/?p=3734 This Secretary interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good secretary interview questions How does your previous experience relate to this job? What interests you about being a secretary at this company? If you report to multiple supervisors, how do you prioritize […]

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This Secretary interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.
secretary interview questions

10 good secretary interview questions

  1. How does your previous experience relate to this job?
  2. What interests you about being a secretary at this company?
  3. If you report to multiple supervisors, how do you prioritize your work?
  4. How do you keep your managers updated on their work schedule?
  5. At your previous position, what inquiries did you typically respond to?
  6. What software tools do you use on a daily basis?
  7. How would you rate your computer skills?
  8. What kinds of documents or correspondence have you prepared?
  9. Describe in detail the steps you would take to plan a meeting for ten people.
  10. Describe a complex project that you worked on with a group. What was the goal, and how did you work with others to accomplish that goal?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How does your previous experience relate to this job?

This question assesses how well the candidate’s past experience prepares them for the role at hand.

Sample answer:

“My previous role as an administrative assistant involved similar responsibilities—managing schedules, handling communications, and coordinating meetings. I believe this experience has prepared me well for the role of a secretary.”

2. What interests you about being a secretary at this company?

This question aims to gauge the candidate’s motivation and alignment with the company’s culture.

Sample answer:

“I’ve always admired this company’s commitment to innovation and teamwork. I believe my skills in organization and communication would make me a valuable asset as a secretary here.”

3. If you report to multiple supervisors, how do you prioritize your work?

This question evaluates the candidate’s ability to manage tasks from multiple sources effectively.

Sample answer:

“I usually prioritize tasks based on their urgency and importance. I also communicate openly with my supervisors to ensure that everyone’s needs are met.”

4. How do you keep your managers updated on their work schedule?

This question assesses the candidate’s proactive communication skills.

Sample answer:

“I make it a point to update my managers every morning about their schedule for the day. I also send reminders for important meetings or deadlines.”

5. At your previous position, what inquiries did you typically respond to?

This question helps to understand the candidate’s experience in handling various types of inquiries.

Sample answer:

“At my previous job, I handled inquiries ranging from scheduling meetings to providing information about our services. I always aimed to respond promptly and accurately.”

6. What software tools do you use on a daily basis?

This question gauges the candidate’s familiarity with essential software tools.

Sample answer:

“I regularly use Microsoft Office Suite for document preparation and Google Calendar for scheduling. I’m also proficient in using Slack for team communication.”

7. How would you rate your computer skills?

This question assesses the candidate’s self-perception of their technical skills.

Sample answer:

“I would rate my computer skills as advanced. I’m comfortable using a variety of software tools and can troubleshoot common issues.”

8. What kinds of documents or correspondence have you prepared?

This question evaluates the candidate’s experience in preparing professional documents.

Sample answer:

“I have prepared various types of documents, including memos, reports, and presentations. I always ensure they are well-organized and free of errors.”

9. Describe in detail the steps you would take to plan a meeting for ten people.

This question tests the candidate’s organizational skills.

Sample answer:

“First, I would find a suitable time and venue. Then, I’d send out calendar invites and prepare an agenda. I’d also coordinate any required materials or equipment.”

10. Describe a complex project that you worked on with a group. What was the goal, and how did you work with others to accomplish that goal?

This question assesses the candidate’s teamwork and project management skills.

Sample answer:

“We had to organize a large conference within a month. I was responsible for logistics. I coordinated closely with team members to ensure everything ran smoothly, and we successfully hosted the event.”

What Does a Good Secretary Candidate Look Like?

A good secretary candidate is highly organized, possesses excellent communication skills, and is adept at multitasking. They should also be proficient in using various software tools and have a proactive approach to problem-solving.

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Construction Manager interview questions and answers https://resources.workable.com/construction-manager-interview-questions Mon, 28 Dec 2015 12:50:48 +0000 https://resources.workable.com/?p=3190 This Construction Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good construction manager interview questions Imagine that the project you are supervising is starting to fall behind schedule or exceed the project’s budget. What actions would you take? What would you do […]

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This Construction Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

construction manager interview questions

10 good construction manager interview questions

  1. Imagine that the project you are supervising is starting to fall behind schedule or exceed the project’s budget. What actions would you take?
  2. What would you do if some of your workers were not using the necessary safety equipment? How would you handle it?
  3. Picture a conflict between an in-house engineer and an independent subcontractor. How would you resolve it?
  4. What would you do if a subcontractor was trying to change the terms of their contract in order to raise their compensation?
  5. Imagine that a tradesperson or worker disregarded your instructions for their part of the project. How would you respond?
  6. What factors would you consider before negotiating contracts or rates?
  7. What are the first steps of planning a construction project?
  8. How do you prioritize the necessary tasks of a project?
  9. What licenses are needed to begin a construction project? How would you obtain them?
  10. As a construction manager, which project management tools do you prefer and why?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Imagine that the project you are supervising is starting to fall behind schedule or exceed the project’s budget. What actions would you take?

This question assesses the candidate’s ability to manage time and resources effectively.

Sample answer:

“I would first conduct a thorough analysis to identify the root cause of the delays or budget overruns. Then, I would communicate with the team and stakeholders to discuss possible solutions and implement corrective actions immediately.”

2. What would you do if some of your workers were not using the necessary safety equipment? How would you handle it?

This question evaluates the candidate’s commitment to workplace safety.

Sample answer:

“I would immediately halt work and address the issue with the workers involved. Safety is non-negotiable, and I would make sure everyone understands the importance of using the proper safety equipment.”

3. Picture a conflict between an in-house engineer and an independent subcontractor. How would you resolve it?

This question gauges the candidate’s conflict-resolution skills.

Sample answer:

“I would arrange a meeting with both parties to discuss the issue openly. I would listen to both sides and then make a decision based on the facts and what’s best for the project.”

4. What would you do if a subcontractor was trying to change the terms of their contract in order to raise their compensation?

This question tests the candidate’s negotiation skills and ethical stance.

Sample answer:

“I would review the contract and discuss the request with the subcontractor. If the request is unreasonable or against the terms, I would firmly but politely decline and explain why.”

5. Imagine that a tradesperson or worker disregarded your instructions for their part of the project. How would you respond?

This question assesses the candidate’s leadership and management skills.

Sample answer:

“I would address the issue directly with the individual, seeking to understand why they disregarded the instructions. Depending on the severity, corrective actions could range from retraining to disciplinary measures.”

6. What factors would you consider before negotiating contracts or rates?

This question evaluates the candidate’s understanding of contract negotiations.

Sample answer:

“I would consider the scope of work, market rates, the contractor’s experience, and the project budget. I would also consult with legal and procurement departments to ensure compliance with company policies.”

7. What are the first steps of planning a construction project?

This question tests the candidate’s understanding of project planning.

Sample answer:

“The first steps would include conducting a feasibility study, defining the scope, setting objectives, and creating a preliminary budget and timeline.”

8. How do you prioritize the necessary tasks of a project?

This question assesses the candidate’s project management skills.

Sample answer:

“I prioritize tasks based on their impact on the project’s critical path, deadlines, and dependencies. I use project management software to keep track of these priorities.”

9. What licenses are needed to begin a construction project? How would you obtain them?

This question evaluates the candidate’s knowledge of legal requirements.

Sample answer:

“Required licenses may include building permits, environmental clearances, and occupational safety certifications. I would work closely with local authorities and legal advisors to obtain these.”

10. As a construction manager, which project management tools do you prefer and why?

This question gauges the candidate’s familiarity with project management tools.

Sample answer:

“I prefer using tools like MS Project or Asana for task management and scheduling. These tools offer excellent features for tracking progress and collaboration.”

What Does a Good Construction Manager Candidate Look Like?

A strong candidate for a construction manager position will have a solid educational background in civil engineering or architecture, along with extensive industry experience. They should possess excellent leadership, negotiation, and problem-solving skills. Their ability to manage time and resources effectively is crucial for the successful completion of projects.

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Director of Nursing interview questions and answers https://resources.workable.com/director-of-nursing-interview-questions Thu, 16 Jun 2016 12:39:40 +0000 https://resources.workable.com/?p=5362 These Director of Nursing interview questions will help you look for the most important skills and qualifications in your candidates. Use them as a guide and adjust to your needs. 10 good director of nursing interview questions What would you do if a nurse wasn’t following your instructions? How would you resolve a conflict between two […]

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These Director of Nursing interview questions will help you look for the most important skills and qualifications in your candidates. Use them as a guide and adjust to your needs.

director of nursing interview questions

10 good director of nursing interview questions

  1. What would you do if a nurse wasn’t following your instructions?
  2. How would you resolve a conflict between two members of your staff?
  3. A angry family member of a patient comes into your office and starts complaining in a loud voice. How do you handle this?
  4. What team building methods do you use?
  5. How would you ensure compliance to legal and quality standards across all nursing units?
  6. Imagine you’re having a conflict with a physician. What would be your approach to resolve it?
  7. What do you look for when recruiting nurses?
  8. What’s your experience in evaluating staff?
  9. How do you ensure efficiency of nursing operations?
  10. What’s your experience with fiscal management?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

What would you do if a nurse wasn’t following your instructions?

This question aims to assess the candidate’s leadership skills and their ability to enforce policies and procedures.

Sample Answer:

“First, I would have a private conversation with the nurse to understand the reason behind the non-compliance. If it’s a misunderstanding, I would clarify the instructions. If it’s willful neglect, disciplinary action may be necessary.”

How would you resolve a conflict between two members of your staff?

This question evaluates the candidate’s conflict resolution skills.

Sample Answer:

“I would arrange a meeting with the two staff members involved to hear both sides. I would then facilitate a discussion to find common ground and propose a solution that respects both parties.”

A angry family member of a patient comes into your office and starts complaining in a loud voice. How do you handle this?

This question tests the candidate’s interpersonal skills and ability to handle stressful situations.

Sample Answer:

“I would remain calm and listen to the family member’s concerns without interrupting. Then, I would address the issue directly or escalate it to the appropriate department.”

What team building methods do you use?

This question assesses the candidate’s ability to foster teamwork and a positive work environment.

Sample Answer:

“I believe in regular team meetings and open communication. I also organize team-building activities and encourage peer recognition to boost morale.”

How would you ensure compliance to legal and quality standards across all nursing units?

This question gauges the candidate’s understanding of healthcare regulations and quality standards.

Sample Answer:

“I would conduct regular audits and training sessions. I would also keep myself updated on any changes in healthcare laws to ensure that the facility remains compliant.”

Imagine you’re having a conflict with a physician. What would be your approach to resolve it?

This question evaluates the candidate’s ability to work collaboratively with other healthcare professionals.

Sample Answer:

“I would request a private meeting with the physician to discuss the issue openly and honestly, aiming for a solution that benefits patient care.”

What do you look for when recruiting nurses?

This question assesses the candidate’s criteria for hiring nursing staff.

Sample Answer:

“I look for candidates who not only have the necessary qualifications but also fit the culture of the facility. Soft skills like empathy and communication are equally important.”

What’s your experience in evaluating staff?

This question gauges the candidate’s experience in staff assessment and performance reviews.

Sample Answer:

“I have conducted annual performance reviews, focusing on both strengths and areas for improvement. I believe in constructive feedback and setting achievable goals.”

How do you ensure efficiency of nursing operations?

This question tests the candidate’s managerial skills and operational efficiency.

Sample Answer:

“I regularly review workflows and consult with staff to identify bottlenecks or inefficiencies. I then implement changes to streamline operations.”

What’s your experience with fiscal management?

This question assesses the candidate’s ability to manage budgets and financial resources.

Sample Answer:

“I have experience in budget planning and monitoring. I work closely with the finance department to ensure that resources are allocated efficiently.”

What does a good director of nursing candidate look like?

A strong candidate for the Director of Nursing position should possess both clinical and managerial expertise. They should be adept at conflict resolution, team building, and compliance with healthcare regulations.

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Plumber interview questions and answers https://resources.workable.com/plumber-interview-questions Thu, 14 Jul 2016 14:29:10 +0000 https://resources.workable.com/?p=5740 This is a sample of Plumber interview questions to ask your candidates. These interview questions can help you evaluate their qualifications and find the perfect fit for your company. 10 good plumber interview questions What license do you have as a plumber? Have you ever plumbed an office building? If you had to install a […]

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This is a sample of Plumber interview questions to ask your candidates. These interview questions can help you evaluate their qualifications and find the perfect fit for your company.

plumber interview questions

10 good plumber interview questions

  1. What license do you have as a plumber?
  2. Have you ever plumbed an office building?
  3. If you had to install a new system for an entire floor of a building, where would you start?
  4. What is the first thing you look at before you design a plumbing system?
  5. Do you have any experience installing water-based heating systems?
  6. Walk us through the installation of a gas and liquid heating system, like an air-conditioning unit.
  7. If a customer complains their house has too little water pressure, what steps would you take to fix the problem?
  8. If a customer needs a new toilet installed, you remove the old one and discover the floor is rotting, what do you do?
  9. How do you prioritize when dealing with different customers at the same time?
  10. What safety precaution measures do you take when installing or maintaining a plumbing system?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What license do you have as a plumber?

This question helps to verify the candidate’s qualifications and legal ability to work as a plumber.

Sample Answer:

“I have a Journeyman Plumber License, which I obtained after completing my apprenticeship and passing the state exam.”

2. Have you ever plumbed an office building?

This question assesses the candidate’s experience in commercial plumbing projects.

Sample Answer:

“Yes, I have worked on plumbing systems for multiple office buildings, including both installation and maintenance tasks.”

3. If you had to install a new system for an entire floor of a building, where would you start?

This question tests the candidate’s planning and organizational skills.

Sample Answer:

“I would start by assessing the building’s blueprints and identifying the water supply and drainage points. Then, I’d create a detailed plan for the installation.”

4. What is the first thing you look at before you design a plumbing system?

This question evaluates the candidate’s approach to designing a plumbing system.

Sample Answer:

“The first thing I consider is the building’s layout and the specific plumbing needs based on its usage, like the number of bathrooms, kitchens, etc.”

5. Do you have any experience installing water-based heating systems?

This question gauges the candidate’s expertise in specialized plumbing tasks.

Sample Answer:

“Yes, I have experience installing water-based heating systems, including radiant floor heating and hydronic systems.”

6. Walk us through the installation of a gas and liquid heating system, like an air-conditioning unit.

This question tests the candidate’s technical knowledge and ability to explain complex procedures.

Sample Answer:

“First, I would identify the optimal location for the unit, then proceed with installing the gas lines, followed by the liquid lines, ensuring all connections are secure.”

7. If a customer complains their house has too little water pressure, what steps would you take to fix the problem?

This question assesses the candidate’s problem-solving skills.

Sample Answer:

“I would first check the water meter and main shut-off valve, then proceed to inspect the water lines and pressure regulator to identify the issue.”

8. If a customer needs a new toilet installed, you remove the old one and discover the floor is rotting, what do you do?

This question evaluates the candidate’s ability to handle unexpected challenges.

Sample Answer:

“I would immediately inform the customer about the issue and recommend repairing the floor before proceeding with the toilet installation.”

9. How do you prioritize when dealing with different customers at the same time?

This question tests the candidate’s time-management skills.

Sample Answer:

“I prioritize based on the urgency of the issue and the scheduling commitments I have made to each customer.”

10. What safety precaution measures do you take when installing or maintaining a plumbing system?

This question assesses the candidate’s focus on safety.

Sample Answer:

“I always wear protective gear and follow safety guidelines, such as turning off the water supply and ensuring proper ventilation.”

What does a good plumber candidate look like?

A good plumber candidate should have a strong technical background, excellent problem-solving skills, and a focus on safety. They should also be able to communicate effectively with clients and team members.

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Office Manager interview questions and answers https://resources.workable.com/office-manager-interview-questions Fri, 17 Jul 2015 08:41:39 +0000 https://resources.workable.com/?p=1975 This Office Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable office administrator interview questions. Modify these interview questions for the specific office manager responsibility that you’re hiring for. Make sure that you are interviewing the best office managers. Sign up for Workable’s 15-day free trial […]

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This Office Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable office administrator interview questions. Modify these interview questions for the specific office manager responsibility that you’re hiring for.

office manager interview questions

Make sure that you are interviewing the best office managers. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good office manager interview questions

  1. How do you plan your schedule for the day?
  2. Describe your range of responsibilities at your previous position.
  3. What goals did you set for yourself at your last position? How did you achieve them?
  4. Describe a time you resolved an office conflict. What did you do and why?
  5. Describe what you would classify as an office crisis. How did you deal with it?
  6. How do you keep track of office resources? (e.g. documents, office supplies)
  7. What did you do to ensure the security of office records at your last organization?
  8. What administrative process worked well at your last position? What didn’t work so well?
  9. How have you ensured the adoption of a new procedure throughout an organization?
  10. How do you handle employee requests for confidential information?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How do you plan your schedule for the day?

This question assesses the candidate’s organizational and time-management skills.

Sample Answer:

“I start my day by reviewing my to-do list and prioritizing tasks based on deadlines and importance. I also allocate time for unexpected issues that may arise.”

2. Describe your range of responsibilities at your previous position.

This question helps to gauge the breadth and depth of the candidate’s experience.

Sample Answer:

“At my previous job, I was responsible for office administration, budget management, and coordinating with different departments for smooth operations.”

3. What goals did you set for yourself at your last position? How did you achieve them?

This question evaluates the candidate’s goal-setting and achievement capabilities.

Sample Answer:

“I aimed to reduce office expenses by 10%. I achieved this by negotiating with vendors and optimizing resource usage.”

4. Describe a time you resolved an office conflict. What did you do and why?

This question assesses the candidate’s conflict resolution skills.

Sample Answer:

“I mediated a disagreement between two team members by facilitating a constructive conversation, which led to a mutual understanding and resolution.”

5. Describe what you would classify as an office crisis. How did you deal with it?

This question tests the candidate’s crisis management skills.

Sample Answer:

“An office crisis for me was when our main server crashed. I coordinated with IT and communicated transparently with the team, ensuring minimal disruption.”

6. How do you keep track of office resources? (e.g. documents, office supplies)

This question evaluates the candidate’s resource management skills.

Sample Answer:

“I use inventory management software to keep track of office supplies and regularly review document storage for efficiency.”

7. What did you do to ensure the security of office records at your last organization?

This question assesses the candidate’s focus on data security and confidentiality.

Sample Answer:

“I implemented a secure digital filing system and restricted access to authorized personnel only.”

8. What administrative process worked well at your last position? What didn’t work so well?

This question gauges the candidate’s analytical skills and ability to improve processes.

Sample Answer:

“The automated invoicing system worked well, but the manual approval process for expenses was inefficient.”

9. How have you ensured the adoption of a new procedure throughout an organization?

This question tests the candidate’s change management skills.

Sample Answer:

“I conducted training sessions and provided written guidelines to ensure smooth adoption of a new project management tool.”

10. How do you handle employee requests for confidential information?

This question assesses the candidate’s ethical considerations and confidentiality skills.

Sample Answer:

“I verify the legitimacy of the request and the authorization level of the requester before sharing any confidential information.”

What does a good office manager candidate look like?

A good office manager candidate should possess strong organizational skills, excellent communication abilities, and a knack for problem-solving. They should be adept at multitasking and be able to handle both administrative and managerial responsibilities efficiently.

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10 behavioral interview questions and answers https://resources.workable.com/behavioral-interview-questions Thu, 12 Jan 2017 11:49:35 +0000 https://resources.workable.com/?p=7994 Behavioral interview questions help hiring managers and recruiters assess job candidates. Use the STAR format interview and ask some of the top behavior based interview questions to hire your next great employees. 10 good behavioral interview questions Tell me about a time you had to deliver bad news to a manager or team member. How […]

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Behavioral interview questions help hiring managers and recruiters assess job candidates. Use the STAR format interview and ask some of the top behavior based interview questions to hire your next great employees.

sample behavioral interview questions

10 good behavioral interview questions

  1. Tell me about a time you had to deliver bad news to a manager or team member. How did you do it? What was the other person’s reaction?
  2. Tell me about a time you had to deal with a difficult colleague. How did you communicate with the colleague effectively?
  3. How would you explain this industry term, ‘X’, to someone from a different discipline?
  4. How would you react if a team leader encouraged competition between team members instead of collaboration?
  5. Give me an example of a time you made a process more efficient. How did you do it?
  6. Have you ever missed a deadline? What happened? What would you do differently next time?
  7. How do you prioritize work when there are multiple projects going on at the same time?
  8. What’s the most stressful or difficult situation you’ve faced at your previous job? How did you handle it?
  9. What happened when you disagreed with a colleague about how you should approach a project or deal with a problem at work?
  10. Describe a time you had to handle complaints from a client. What happened and how did you manage to remain calm?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Tell me about a time you had to deliver bad news to a manager or team member. How did you do it? What was the other person’s reaction?

This question evaluates the candidate’s communication skills and emotional intelligence.

Sample Answer:

“I had to inform my manager that a project was delayed. I prepared a detailed explanation and offered solutions. The manager appreciated my proactive approach.”

2. Tell me about a time you had to deal with a difficult colleague. How did you communicate with the colleague effectively?

This question assesses conflict resolution and interpersonal skills.

Sample Answer:

“I had a colleague who was always negative. I chose to address the issue directly but diplomatically, and we found a way to work together more effectively.”

3. How would you explain this industry term, ‘X’, to someone from a different discipline?

This question tests the candidate’s ability to communicate complex ideas simply.

Sample Answer:

“I would break down the term into simpler concepts and use analogies that the person from the other discipline could relate to.”

4. How would you react if a team leader encouraged competition between team members instead of collaboration?

This question gauges the candidate’s team dynamics and leadership qualities.

Sample Answer:

“I would express my concerns privately to the team leader and suggest a more collaborative approach to benefit the project.”

5. Give me an example of a time you made a process more efficient. How did you do it?

This question assesses problem-solving and efficiency skills.

Sample Answer:

“I noticed our data entry process was redundant, so I automated certain steps, saving the team several hours per week.”

6. Have you ever missed a deadline? What happened? What would you do differently next time?

This question evaluates the candidate’s time management and accountability.

Sample Answer:

“Yes, I missed a deadline once due to unforeseen circumstances. I learned to build in buffer time for future projects.”

7. How do you prioritize work when there are multiple projects going on at the same time?

This question tests the candidate’s organizational and prioritization skills.

Sample Answer:

“I use a combination of deadline urgency and project importance to prioritize my tasks.”

8. What’s the most stressful or difficult situation you’ve faced at your previous job? How did you handle it?

This question assesses resilience and stress management skills.

Sample Answer:

“I had to manage a project that was falling behind. I reorganized the team and we worked extra hours to meet the deadline.”

9. What happened when you disagreed with a colleague about how you should approach a project or deal with a problem at work?

This question evaluates conflict resolution and collaboration skills.

Sample Answer:

“We had a respectful discussion, weighed the pros and cons, and found a compromise that worked for both of us.”

10. Describe a time you had to handle complaints from a client. What happened and how did you manage to remain calm?

This question tests customer service skills and emotional intelligence.

Sample Answer:

“A client was unhappy with a delivery delay. I empathized, explained the situation, and offered a discount on their next purchase.”

What does a good behavioral candidate look like?

A good behavioral candidate demonstrates strong communication skills, emotional intelligence, and the ability to adapt and solve problems. They should have a track record of effective teamwork and leadership.

Why is it important to ask behavioral questions in interviews

Behavioral questions (also known as STAR behavioral interview questions or behavior based interview questions) can reveal how candidates behaved in past work situations. These behaviors can give you insight into how people will react in similar situations at your company.

Here’s what we’ll cover:

What is a behavioral interview?

Hiring decisions shouldn’t just be made on first impressions or hard skills. With behavior based interview questions, recruiters and hiring managers can identify candidates who look good on paper, but who may lack essential qualities for the job.

Ask behavioral questions during interviews to assess one or more of these qualities based on candidates past work experiences:

These questions will show how candidates react in a given situation, how they collaborate on a team and how they interact with clients. A behavioral interview will help you evaluate and choose between candidates who, at first glance, may seem equally qualified for the position.

Structure your behavioral interviewing to include questions that test both your company’s core values and role-specific qualities. For example, behavioral interview questions for managers or other senior roles will measure candidates’ leadership skills. If you’re hiring salespeople, test their reactions toward client complaints. Or, if a role involves meeting tight deadlines and working under pressure, include behavior based questions that assess how candidates handle stressful situations.

To make well-rounded hiring decisions, combine the best behavioral questions with other types of interview questions, such as culture fit and situational interview questions.

Here are some sample behavioral interview questions to ask candidates during your hiring process:

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Janitor interview questions and answers https://resources.workable.com/janitor-custodian-interview-questions Wed, 16 Dec 2015 20:59:04 +0000 https://resources.workable.com/?p=3096 This Janitor interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good janitor interview questions What cleaning equipment are you familiar with? How do you prioritize your cleaning tasks? What safety precautions do you take when using cleaning chemicals? How would you handle […]

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This Janitor interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

janitor

10 good janitor interview questions

  1. What cleaning equipment are you familiar with?
  2. How do you prioritize your cleaning tasks?
  3. What safety precautions do you take when using cleaning chemicals?
  4. How would you handle a situation where you break something while cleaning?
  5. What would you do if you were asked to perform a task not in your job description?
  6. How do you ensure quality in your cleaning work?
  7. Are you comfortable working around the general public?
  8. How do you handle repetitive tasks?
  9. What would you do if you encountered a safety hazard?
  10. Do you have experience with special machinery or chemical cleaners?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What cleaning equipment are you familiar with?

This question assesses the candidate’s familiarity with various types of cleaning equipment.

Sample Answer:

“I am familiar with a range of cleaning equipment, including vacuum cleaners, floor buffers, and carpet cleaning machines.”

2. How do you prioritize your cleaning tasks?

This question evaluates the candidate’s ability to manage time and prioritize tasks effectively.

Sample Answer:

“I usually start with tasks that are most urgent, like cleaning spills or restrooms, and then move on to regular maintenance tasks.”

3. What safety precautions do you take when using cleaning chemicals?

This question gauges the candidate’s awareness of safety protocols when handling cleaning chemicals.

Sample Answer:

“I always read the labels and follow the manufacturer’s guidelines. I also wear gloves and ensure the area is well-ventilated.”

4. How would you handle a situation where you break something while cleaning?

This question tests the candidate’s problem-solving skills and integrity.

Sample Answer:

“I would immediately report the incident to my supervisor and take responsibility for my actions.”

5. What would you do if you were asked to perform a task not in your job description?

This question assesses the candidate’s flexibility and willingness to go beyond their regular duties.

Sample Answer:

“As long as it’s within reason and safe, I would be willing to perform the task to the best of my ability.”

6. How do you ensure quality in your cleaning work?

This question evaluates the candidate’s commitment to maintaining high standards in their work.

Sample Answer:

“I double-check my work and also follow a checklist to ensure that I haven’t missed any tasks.”

7. Are you comfortable working around the general public?

This question gauges the candidate’s ability to work in environments where they may interact with people.

Sample Answer:

“Yes, I am comfortable working around people and always maintain a professional demeanor.”

8. How do you handle repetitive tasks?

This question assesses the candidate’s ability to maintain focus and efficiency in repetitive tasks.

Sample Answer:

“I try to keep a positive mindset and focus on the importance of each task, no matter how repetitive.”

9. What would you do if you encountered a safety hazard?

This question tests the candidate’s awareness and action plan for dealing with safety hazards.

Sample Answer:

“I would immediately secure the area to prevent accidents and report the hazard to the appropriate personnel.”

10. Do you have experience with special machinery or chemical cleaners?

This question assesses the candidate’s experience with specialized cleaning tasks.

Sample Answer:

“Yes, I have experience using industrial carpet cleaners and have been trained in the use of chemical cleaners.”

What does a good janitor candidate look like?

A good janitor candidate should be reliable, thorough, and self-motivated. They should also have a good understanding of safety protocols and be comfortable working in various environments, including around the general public.

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Administrative Assistant interview questions and answers https://resources.workable.com/administrative-assistant-interview-questions Wed, 09 Dec 2015 17:00:48 +0000 https://resources.workable.com/?p=2973 This Administrative Assistant interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Similar job titles include Admin Assistant. 10 good administrative assistant interview questions What interests you about working in an administrative position at this company? What kinds of administrative projects do you like to […]

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This Administrative Assistant interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Similar job titles include Admin Assistant.

administrative assistant interview questions

10 good administrative assistant interview questions

  1. What interests you about working in an administrative position at this company?
  2. What kinds of administrative projects do you like to work on?
  3. How would you rate your computer skills?
  4. Describe your experience with calendar management.
  5. What is your experience with data entry?
  6. How do you ensure accuracy in routine tasks such as processing expenses and preparing reports?
  7. If you support multiple people at one company, how do you decide which projects to work on first?
  8. Describe a time you worked with a team to meet a common goal. What was your role?
  9. What does “managing up” mean to you? In what ways have you done that?
  10. Some of this work can be repetitive. What motivates you to excel in this role?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What interests you about working in an administrative position at this company?

This question gauges the candidate’s motivation and understanding of the company’s values and mission.

Sample answer:

“I’ve always admired your company’s commitment to innovation and customer service. I believe my skills as an administrative assistant can contribute to these values and help streamline operations.”

2. What kinds of administrative projects do you like to work on?

This helps understand the candidate’s preferences and strengths in administrative tasks.

Sample answer:

“I enjoy tasks that require problem-solving and organization, such as event planning or creating efficient filing systems.”

3. How would you rate your computer skills?

Assessing technical proficiency is essential for this role.

Sample answer:

“I’d rate myself 9 out of 10. I’m proficient in MS Office, Google Workspace, and have basic knowledge of CRM software.”

4. Describe your experience with calendar management.

Calendar management is a common responsibility for administrative assistants.

Sample answer:

“In my previous role, I managed calendars for three executives, ensuring they were prepared for meetings and avoiding scheduling conflicts.”

5. What is your experience with data entry?

Data entry accuracy is crucial for many administrative tasks.

Sample answer:

“I’ve spent two years in roles that required regular data entry. I always double-check my work to ensure accuracy.”

6. How do you ensure accuracy in routine tasks such as processing expenses and preparing reports?

This question assesses attention to detail.

Sample answer:

“I create checklists for repetitive tasks and always review my work. For expenses, I cross-check receipts with entries to avoid errors.”

7. If you support multiple people at one company, how do you decide which projects to work on first?

Prioritization skills are vital for administrative assistants.

Sample answer:

“I prioritize tasks based on urgency and importance. If two tasks are equally urgent, I communicate with the stakeholders to set clear expectations.”

8. Describe a time you worked with a team to meet a common goal. What was your role?

Teamwork is often essential for administrative roles.

Sample answer:

“I once coordinated a company-wide event. I liaised with different departments, ensuring everyone had the resources they needed. The event was a success due to our collaborative efforts.”

9. What does “managing up” mean to you? In what ways have you done that?

This question gauges the candidate’s proactive approach and communication skills.

Sample answer:

“Managing up means anticipating the needs of my superiors and communicating effectively. I’ve done this by preparing reports in advance or suggesting more efficient processes.”

10. Some of this work can be repetitive. What motivates you to excel in this role?

Understanding what drives a candidate can indicate their long-term fit for the role.

Sample answer:

“I find satisfaction in creating efficient systems and processes. Even if a task is repetitive, knowing it contributes to the company’s success motivates me.”

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Budget Analyst interview questions and answers https://resources.workable.com/budget-analyst-interview-questions Wed, 01 Jun 2016 11:54:27 +0000 https://resources.workable.com/?p=5160 These Budget Analyst interview questions will help you look for important skills in your candidates and choose the best. 10 good budget analyst interview questions Walk me through the process of preparing a budget. Tell me how you go about preparing a forecasting report. When reviewing a funding request, what kind of information do you need? Imagine an executive […]

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These Budget Analyst interview questions will help you look for important skills in your candidates and choose the best.

budget analyst interview questions

10 good budget analyst interview questions

  1. Walk me through the process of preparing a budget.
  2. Tell me how you go about preparing a forecasting report.
  3. When reviewing a funding request, what kind of information do you need?
  4. Imagine an executive tells you there’s some inconsistency between approved budget and actual expenditure at a department. What do you do?
  5. If you had to prepare several budgets at the same time, how would you prioritize?
  6. Tell me about your experience with cost-benefit analysis.
  7. How would you rate your data analysis skills, on a scale of 1 to 10?
  8. Do you think the job of a budget analyst requires teamwork? Why?
  9. How do you maintain attention to detail when preparing a budget?
  10. How do you handle tight deadlines?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Walk me through the process of preparing a budget.

This question assesses the candidate’s understanding of the fundamental task of budget preparation.

Sample Answer:

“First, I gather all necessary financial data, including revenue forecasts and expenditure reports. Then, I analyze this data to identify trends and make projections. Finally, I allocate resources and present the budget for approval.”

2. Tell me how you go about preparing a forecasting report.

This question evaluates the candidate’s ability to anticipate future financial conditions.

Sample Answer:

“I start by collecting historical data and identifying key performance indicators. Then, I use statistical methods to make projections. The report will include a detailed analysis, assumptions, and recommendations.”

3. When reviewing a funding request, what kind of information do you need?

This question probes the candidate’s approach to evaluating financial requests.

Sample Answer:

“I would need detailed project plans, expected ROI, and a breakdown of costs. This helps me assess the viability and impact of the funding request.”

4. Imagine an executive tells you there’s some inconsistency between approved budget and actual expenditure at a department. What do you do?

This question tests the candidate’s problem-solving skills in budget management.

Sample Answer:

“I would immediately conduct a variance analysis to identify the discrepancies. Then, I’d meet with the department heads to discuss the findings and work on a corrective action plan.”

5. If you had to prepare several budgets at the same time, how would you prioritize?

This question gauges the candidate’s time-management and prioritization skills.

Sample Answer:

“I would prioritize based on deadlines, complexity, and strategic importance. I’d also use project management tools to keep track of all tasks.”

6. Tell me about your experience with cost-benefit analysis.

This question assesses the candidate’s ability to evaluate the financial implications of different actions.

Sample Answer:

“I’ve conducted several cost-benefit analyses to assess the financial viability of various projects. This involves calculating the net present value and internal rate of return to make informed decisions.”

7. How would you rate your data analysis skills, on a scale of 1 to 10?

This question helps you understand the candidate’s self-assessment of their data analysis capabilities.

Sample Answer:

“I would rate myself an 8. While I’m proficient in data analysis tools like Excel and SQL, there’s always room for improvement.”

8. Do you think the job of a budget analyst requires teamwork? Why?

This question evaluates the candidate’s understanding of the collaborative nature of the role.

Sample Answer:

“Absolutely, teamwork is essential. Budget analysts often collaborate with department heads, finance teams, and executives to create and implement budgets.”

9. How do you maintain attention to detail when preparing a budget?

This question tests the candidate’s focus and meticulousness in budget preparation.

Sample Answer:

“I double-check all numbers, use templates for consistency, and always cross-reference with previous budgets and forecasts.”

10. How do you handle tight deadlines?

This question assesses the candidate’s ability to work under pressure.

Sample Answer:

“I prioritize tasks, break them down into smaller steps, and set mini-deadlines. This helps me manage my time effectively and meet tight deadlines.”

What does a good budget analyst candidate look like?

A good budget analyst candidate should have strong analytical skills, attention to detail, and excellent communication abilities. They should also be adept at multitasking and working under tight deadlines.

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Carpenter interview questions and answers https://resources.workable.com/carpenter-interview-questions Fri, 03 Jun 2016 09:59:35 +0000 https://resources.workable.com/?p=5229 These Carpenter interview questions will help you look for important qualifications and skills in your candidates. 10 good carpenter interview questions Can you operate a scissor lift? What safety precautions would you take? Where could you use a welding machine? What useful information do you gather from a blueprint? How do you ensure your measurements are […]

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These Carpenter interview questions will help you look for important qualifications and skills in your candidates.

carpenter interview questions

10 good carpenter interview questions

  1. Can you operate a scissor lift? What safety precautions would you take?
  2. Where could you use a welding machine?
  3. What useful information do you gather from a blueprint?
  4. How do you ensure your measurements are accurate?
  5. If a piece of your safety gear was hindering your movements, what would you do?
  6. Walk me through the process of installing a drywall.
  7. What should you consider when building a cantilever deck?
  8. What would you do if a coworker wasn’t taking necessary safety precautions?
  9. How long have you been a carpenter?
  10. Do you have experience as a residential/commercial/industrial carpenter?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Can you operate a scissor lift? What safety precautions would you take?

This question assesses the candidate’s familiarity with heavy machinery and their understanding of safety protocols.

Sample answer:

“Yes, I can operate a scissor lift. Before using it, I would inspect the equipment for any defects, ensure the work area is clear, and always wear the appropriate safety gear like a harness.”

2. Where could you use a welding machine?

This question gauges the candidate’s knowledge of appropriate settings for using specialized equipment.

Sample answer:

“Welding machines are generally used in well-ventilated areas, away from flammable materials. They are commonly used in metal fabrication shops or on construction sites.”

3. What useful information do you gather from a blueprint?

This question tests the candidate’s ability to interpret blueprints, a critical skill for any carpenter.

Sample answer:

“From a blueprint, I gather information like dimensions, types of materials to be used, and the layout of the structure. It helps me understand the scope and details of the project.”

4. How do you ensure your measurements are accurate?

Accuracy is key in carpentry. This question evaluates the candidate’s attention to detail.

Sample answer:

“I always double-check my measurements and use high-quality measuring tools. I also cross-reference with the blueprint to ensure accuracy.”

5. If a piece of your safety gear was hindering your movements, what would you do?

This question probes the candidate’s commitment to safety versus efficiency.

Sample answer:

“Safety comes first. If a piece of safety gear is hindering my movements, I would stop work and adjust or replace the gear before continuing.”

6. Walk me through the process of installing a drywall.

This question assesses the candidate’s technical knowledge and ability to articulate a process.

Sample answer:

“First, I’d measure and cut the drywall panels. Then, I’d attach them to the wall studs using screws. After that, I’d tape the seams and apply joint compound. Finally, I’d sand and paint the wall.”

7. What should you consider when building a cantilever deck?

This question tests the candidate’s understanding of more complex carpentry tasks.

Sample answer:

“When building a cantilever deck, it’s crucial to consider load distribution, the quality of the supporting structure, and the type of materials used to ensure durability and safety.”

8. What would you do if a coworker wasn’t taking necessary safety precautions?

This question evaluates the candidate’s commitment to a safe work environment.

Sample answer:

“I would immediately bring it to their attention and, if necessary, escalate it to a supervisor to ensure everyone’s safety.”

9. How long have you been a carpenter?

This question helps you gauge the candidate’s experience level.

Sample answer:

“I’ve been a professional carpenter for 10 years, working in both residential and commercial settings.”

10. Do you have experience as a residential/commercial/industrial carpenter?

This question allows you to understand the candidate’s area of expertise.

Sample answer:

“Yes, I have experience in all three settings. I’ve worked on home renovations, office buildings, and even industrial projects.”

What does a good carpenter candidate look like?

A good carpenter candidate is not just skilled in woodworking but also has a keen eye for detail, understands the importance of safety, and can interpret blueprints accurately. They should also be able to communicate effectively and work well in a team.

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Billing Manager job description https://resources.workable.com/billing-manager-job-description Mon, 23 May 2022 10:29:18 +0000 https://resources.workable.com/?p=85137 A Billing Manager is a professional who is responsible for managing all activities and staff in the billing function. They oversee the development of policies and procedures that ensure timely, accurate customer invoicing. Use this Billing Manager job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based […]

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A Billing Manager is a professional who is responsible for managing all activities and staff in the billing function. They oversee the development of policies and procedures that ensure timely, accurate customer invoicing.

Use this Billing Manager job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

Billing Manager responsibilities include:

  • Reconciling billing accounts to the general ledger
  • Interfacing with the accounts receivable, credit/collections, and client purchasing departments
  • Ensuring the accuracy of invoicing for the company and its customers

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Plant Manager interview questions and answers https://resources.workable.com/plant-manager-interview-questions Mon, 28 Dec 2015 14:53:01 +0000 https://resources.workable.com/?p=3192 This Plant Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good plant manager interview questions Imagine that you’ve discovered a flaw in a procedure that might result in losses for the plant. What would you do? How would you address the issue […]

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This Plant Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

plant-manager

10 good plant manager interview questions

  1. Imagine that you’ve discovered a flaw in a procedure that might result in losses for the plant. What would you do?
  2. How would you address the issue of consistently underperforming employees?
  3. How would you motivate a team in the face of a very tight production/shipping deadline?
  4. How does your work experience and training qualify you for this role?
  5. What do you know about KPIs? How have you used them in the past?
  6. How do you define quality in a plant? What quality control processes have you implemented in the past?
  7. What are ways to ensure the plant stays within budget?
  8. What factors do you consider when creating a production schedule? What technology tools would you use to create it?
  9. Describe a time when you had to make a change in production procedures to make them more efficient. How did you initiate the change? Was it well received?
  10. Tell us about a time you implemented an improvement to a procedure. What was the impact of this change?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Imagine that you’ve discovered a flaw in a procedure that might result in losses for the plant. What would you do?

This question evaluates the candidate’s problem-solving skills and their ability to act swiftly in crisis situations.

Sample answer:

“I would immediately document the flaw, consult with relevant department heads, and implement a temporary solution. Then, I’d work on a long-term fix and ensure all staff are trained on the updated procedure.”

2. How would you address the issue of consistently underperforming employees?

This question assesses the candidate’s leadership and people management skills.

Sample answer:

“I would first analyze the reasons for underperformance, provide feedback, and offer training or resources. If there’s no improvement, I’d consider reassignment or, as a last resort, termination.”

3. How would you motivate a team in the face of a very tight production/shipping deadline?

Understanding how a candidate motivates their team under pressure is crucial.

Sample answer:

“I’d communicate the importance of the deadline, provide any necessary resources, and offer incentives. Regular check-ins and positive reinforcement would also be key.”

4. How does your work experience and training qualify you for this role?

This question gauges the candidate’s self-awareness and relevant experience.

Sample answer:

“With over 10 years in plant management and a degree in industrial engineering, I’ve faced numerous challenges and successfully increased efficiency by 20% in my last role.”

5. What do you know about KPIs? How have you used them in the past?

KPIs are essential for tracking performance in a plant setting.

Sample answer:

“KPIs are critical metrics that help gauge performance. In my previous role, I used KPIs to track production rates, quality control, and employee performance, which helped in making informed decisions.”

6. How do you define quality in a plant? What quality control processes have you implemented in the past?

Quality control is a cornerstone of plant management.

Sample answer:

“Quality means products meet set standards consistently. I’ve implemented Six Sigma methodologies in the past to reduce defects and ensure consistent quality.”

7. What are ways to ensure the plant stays within budget?

Budget management is a key responsibility for a plant manager.

Sample answer:

“Regularly reviewing expenses, optimizing resource allocation, and implementing cost-saving measures are essential. I also believe in proactive maintenance to avoid costly breakdowns.”

8. What factors do you consider when creating a production schedule? What technology tools would you use to create it?

Efficient scheduling is vital for smooth operations.

Sample answer:

“I consider demand forecasts, equipment availability, and workforce schedules. Tools like ERP systems and specialized scheduling software have been invaluable in my past roles.”

9. Describe a time when you had to make a change in production procedures to make them more efficient. How did you initiate the change? Was it well received?

This question evaluates adaptability and leadership.

Sample answer:

“I noticed a bottleneck in one of our processes. After consulting with the team, we redesigned the workflow. The change increased efficiency by 15%, and the team appreciated the reduced downtime.”

10. Tell us about a time you implemented an improvement to a procedure. What was the impact of this change?

Continuous improvement is a key aspect of plant management.

Sample answer:

“I introduced an automated tracking system for raw materials, which reduced wastage. This change resulted in a 10% cost saving over a year.”

What does a good plant manager candidate look like?

A strong plant manager candidate possesses a blend of technical knowledge, leadership skills, and a proactive approach to problem-solving. They should also demonstrate adaptability and a commitment to continuous improvement.

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Sales Coordinator interview questions and answers https://resources.workable.com/sales-coordinator-interview-questions Tue, 29 Mar 2016 14:01:24 +0000 https://resources.workable.com/?p=4331 Are you about to interview candidates for a Sales Coordinator position? Find the best interview questions to ask and add some of your own to make the right decision. 10 good sales coordinator interview questions If you needed to put a prospect on hold, what would you do to avoid upsetting them? How do you prioritize tasks when two […]

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Are you about to interview candidates for a Sales Coordinator position? Find the best interview questions to ask and add some of your own to make the right decision.

sales coordinator interview questions

10 good sales coordinator interview questions

  1. If you needed to put a prospect on hold, what would you do to avoid upsetting them?
  2. How do you prioritize tasks when two salespeople ask for your help at the same time?
  3. Imagine you receive a call from an angry customer complaining about a salesperson. What do you do?
  4. What’s your process for generating leads?
  5. How would you persuade a prospect to agree to a trial?
  6. Choose one of our products and sell it to me.
  7. How do you ensure timely delivery of orders?
  8. What is your experience in drafting sales contracts?
  9. How familiar are you with CRM/ERP software?
  10. Describe two closing techniques that you find more useful.

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. If you needed to put a prospect on hold, what would you do to avoid upsetting them?

This question evaluates the candidate’s communication skills and their ability to handle potentially sensitive situations.

Sample answer:

“I would politely explain the reason for the hold, assure them it would be brief, and thank them for their patience.”

2. How do you prioritize tasks when two salespeople ask for your help at the same time?

This question assesses the candidate’s ability to manage multiple requests and prioritize effectively.

Sample answer:

“I would evaluate the urgency of each request and the potential impact on the business. If both are equally urgent, I’d communicate the situation and work on them simultaneously or seek help.”

3. Imagine you receive a call from an angry customer complaining about a salesperson. What do you do?

Understanding how a candidate handles difficult situations is crucial.

Sample answer:

“I would listen actively to the customer’s concerns, apologize for the inconvenience, and assure them that I will address the issue promptly with the salesperson and management.”

4. What’s your process for generating leads?

This question gauges the candidate’s proactive approach to sales coordination.

Sample answer:

“I use a combination of online research, networking events, and referrals to generate leads. I also work closely with the marketing team to utilize inbound strategies.”

5. How would you persuade a prospect to agree to a trial?

Understanding the candidate’s persuasion techniques can indicate their sales acumen.

Sample answer:

“I would highlight the benefits of our product, share success stories, and offer them a risk-free trial period to experience the benefits firsthand.”

6. Choose one of our products and sell it to me.

This question tests the candidate’s sales skills and their knowledge of your products.

Sample answer:

“Our ABC software streamlines your business processes, saving you both time and money. With its user-friendly interface and top-notch support, it’s an investment that offers substantial returns.”

7. How do you ensure timely delivery of orders?

Efficiency and time management are key for a sales coordinator.

Sample answer:

“I maintain a detailed tracking system and liaise regularly with logistics and supply chain teams to ensure timely deliveries. Regular updates are also provided to customers.”

8. What is your experience in drafting sales contracts?

This question assesses the candidate’s familiarity with legal sales documents.

Sample answer:

“I’ve drafted and reviewed numerous sales contracts in my previous role, ensuring they align with company policies and protect our interests.”

9. How familiar are you with CRM/ERP software?

Technical proficiency can be a significant advantage in a sales coordinator role.

Sample answer:

“I’m proficient with Salesforce and SAP. I’ve used them for lead tracking, sales analytics, and inventory management.”

10. Describe two closing techniques that you find more useful.

This question evaluates the candidate’s knowledge of sales techniques.

Sample answer:

“The ‘Summary Close’ where I reiterate the product’s benefits and the ‘Question Close’ where I ask the prospect if they have any reasons not to proceed.”

What does a good sales coordinator candidate look like?

A competent sales coordinator is organized, proactive, possesses excellen

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Office Administrator interview questions and answers https://resources.workable.com/office-administrator-interview-questions Wed, 18 Nov 2015 20:49:30 +0000 https://resources.workable.com/?p=2706 This Office Administrator interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good office administrator interview questions Which departments did you support at your current/previous job? How did you support them? If you report to multiple people, how do you prioritize your projects? What […]

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This Office Administrator interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

office administrator interview questions

10 good office administrator interview questions

  1. Which departments did you support at your current/previous job? How did you support them?
  2. If you report to multiple people, how do you prioritize your projects?
  3. What were the most common administrative tasks you executed at your previous job?
  4. Recall a time you had to consult your supervisor for advice or support.
  5. What software programs do you use on a daily basis?
  6. What tools do you use to stay organized?
  7. Provide examples of spreadsheets you’ve had to create in Excel.
  8. How would you rate your skills on preparing presentations?
  9. How did your current/previous team handle expense reports?
  10. Describe your experience with calendar management.

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Which departments did you support at your current/previous job? How did you support them?

This question assesses the candidate’s versatility and adaptability in supporting various departments.

Sample answer:

“I supported the HR, Marketing, and Sales departments by managing schedules, organizing meetings, and handling department-specific administrative tasks.”

2. If you report to multiple people, how do you prioritize your projects?

Understanding the candidate’s prioritization skills is crucial for multitasking roles.

Sample answer:

“I prioritize based on deadlines and the urgency of the task. Regular communication with all managers ensures everyone is updated on progress.”

3. What were the most common administrative tasks you executed at your previous job?

This question delves into the candidate’s daily responsibilities and familiarity with administrative tasks.

Sample answer:

“I managed calendars, organized meetings, handled incoming calls, and maintained office supplies inventory.”

4. Recall a time you had to consult your supervisor for advice or support.

This question assesses the candidate’s ability to seek guidance when needed.

Sample answer:

“When faced with a scheduling conflict for a major meeting, I consulted my supervisor to find the best solution, ensuring all key stakeholders could attend.”

5. What software programs do you use on a daily basis?

Understanding the tools the candidate is familiar with can indicate their readiness for the role.

Sample answer:

“I regularly use Microsoft Office Suite, especially Excel and Outlook, as well as Trello for task management.”

6. What tools do you use to stay organized?

Organization is key for an office administrator role.

Sample answer:

“I use digital calendars for scheduling, Trello for task management, and physical organizers for paperwork.”

7. Provide examples of spreadsheets you’ve had to create in Excel.

This question gauges the candidate’s proficiency with Excel.

Sample answer:

“I’ve created budget trackers, inventory lists, and employee attendance sheets using Excel.”

8. How would you rate your skills on preparing presentations?

Understanding the candidate’s ability to prepare presentations can be crucial for certain roles.

Sample answer:

“I’d rate myself 8 out of 10. I’m proficient in PowerPoint and have prepared presentations for departmental meetings and client pitches.”

9. How did your current/previous team handle expense reports?

This question assesses the candidate’s experience with financial tasks.

Sample answer:

“We used an online tool where employees submitted expenses. I reviewed, verified receipts, and then forwarded them to the finance department.”

10. Describe your experience with calendar management.

Calendar management is a key responsibility for office administrators.

Sample answer:

“I managed calendars for three senior managers, ensuring no overlaps, setting reminders, and rescheduling as needed.”

What does a good office administrator candidate look like?

A strong office administrator candidate is organized, proactive, possesses excellent communication skills, and has a keen eye for detail. They should be adept at multitasking and prioritizing tasks efficiently.

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Legal counsel interview questions and answers https://resources.workable.com/legal-counsel-interview-questions Fri, 18 Dec 2015 22:43:42 +0000 https://resources.workable.com/?p=3127 This Legal Counsel interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good legal counsel interview questions What interests you about being a legal counsel for our industry? What do you hope to achieve by working at our company? What experience or training […]

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This Legal Counsel interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

legal counsel interview questions

10 good legal counsel interview questions

  1. What interests you about being a legal counsel for our industry?
  2. What do you hope to achieve by working at our company?
  3. What experience or training has prepared you for this position?
  4. Describe your proudest accomplishments in your legal career. How do you define success?
  5. Recall a situation that required you to seek outside counsel. What factors did you consider? What was the result?
  6. What’s the most complex legal situation you’ve faced at work? What strategy did you use to resolve it?
  7. Regarding the previous question, who else was involved in this project? What were their roles?
  8. Describe a situation where you made a mistake or regretted your decision. How did you handle it?
  9. How do you cope with stress at work?
  10. How would you learn more about our organization during your first week on the job?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What interests you about being a legal counsel for our industry?

This question gauges the candidate’s passion and understanding of the specific industry they’re applying to.

Sample answer:

“I’m drawn to the dynamic challenges of the tech industry. The rapid innovations mean there’s always something new to learn and navigate legally, which I find invigorating.”

2. What do you hope to achieve by working at our company?

This question assesses the candidate’s long-term vision and alignment with the company’s goals.

Sample answer:

“I aim to streamline the company’s legal processes, ensuring compliance while fostering innovation. I believe in the company’s mission and want to contribute to its growth.”

3. What experience or training has prepared you for this position?

Understanding the candidate’s background helps in assessing their suitability for the role.

Sample answer:

“I’ve spent five years in corporate law, specifically dealing with startups. This has equipped me with the skills to navigate the unique challenges your company might face.”

4. Describe your proudest accomplishments in your legal career. How do you define success?

This question delves into the candidate’s past achievements and their personal definition of success.

Sample answer:

“Successfully negotiating a complex merger was a highlight. For me, success is achieving the best outcome for the company while ensuring all actions are ethically and legally sound.”

5. Recall a situation that required you to seek outside counsel. What factors did you consider? What was the result?

This question evaluates the candidate’s judgment in seeking external expertise.

Sample answer:

“When faced with international patent issues, I sought outside counsel familiar with the specific jurisdictions. Their expertise ensured we secured our patents without issues.”

6. What’s the most complex legal situation you’ve faced at work? What strategy did you use to resolve it?

Understanding past challenges gives insight into the candidate’s problem-solving skills.

Sample answer:

“Dealing with a multi-party lawsuit was challenging. I collaborated with various departments, ensuring we had a cohesive defense strategy, which eventually led to a favorable settlement.”

7. Regarding the previous question, who else was involved in this project? What were their roles?

This question assesses the candidate’s ability to collaborate and delegate.

Sample answer:

“Our CFO, external legal teams, and the PR department were involved. Each played a crucial role in financial assessments, legal defense, and communication strategies, respectively.”

8. Describe a situation where you made a mistake or regretted your decision. How did you handle it?

Admitting mistakes and learning from them is a sign of professional maturity.

Sample answer:

“I once overlooked a clause in a contract. Upon realization, I immediately communicated with the other party to renegotiate, ensuring transparency and rectifying the oversight.”

9. How do you cope with stress at work?

Legal roles can be stressful. This question gauges the candidate’s resilience and coping mechanisms.

Sample answer:

“I prioritize tasks, take regular breaks, and ensure open communication with my team. Meditation also helps me maintain a clear mind.”

10. How would you learn more about our organization during your first week on the job?

Understanding the candidate’s onboarding process can indicate their proactive nature.

Sample answer:

“I’d review all major contracts, meet with department heads to understand their legal concerns, and familiarize myself with company policies and procedures.”

What does a good legal counsel candidate look like?

A strong legal counsel candidate possesses in-depth legal knowledge, excellent communication skills, a proactive approach, and the ability to navigate complex legal scenarios with a clear, strategic mindset.

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Principal interview questions and answers https://resources.workable.com/principal-interview-questions Wed, 04 Nov 2015 17:42:06 +0000 https://resources.workable.com/?p=2577 This Principal interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good principal interview questions How much do you know about this school’s improvement plan? What do you think you can contribute to that plan? Describe your vision of an effective elementary school […]

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This Principal interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

principal-shutterstock_494735173

10 good principal interview questions

  1. How much do you know about this school’s improvement plan? What do you think you can contribute to that plan?
  2. Describe your vision of an effective elementary school in as much detail as possible.
  3. How would you describe your leadership style?
  4. How would you rate yourself as a disciplinarian?
  5. Recall a time a situation needed to be handled with great sensitivity and tact. What was the issue? What was the outcome?
  6. How do you empower teachers to be leaders?
  7. List some traits of highly effective teachers. How does this inform the way you hire them?
  8. Recall a time you made an unpopular decision. What was the reaction? How did you handle it?
  9. Some teachers are complaining about a lack of administrative support. How would you address it?
  10. How do teacher evaluations correspond to student achievement?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How much do you know about this school’s improvement plan? What do you think you can contribute to that plan?

This question assesses a candidate’s research and understanding of the school’s current goals and their vision for contributing to its growth.

Sample answer:

“I’ve studied the school’s improvement plan extensively. I believe my experience in curriculum development and teacher training can significantly contribute to achieving the set objectives.”

2. Describe your vision of an effective elementary school in as much detail as possible.

This question seeks to understand the candidate’s perspective on what makes an elementary school successful.

Sample answer:

“An effective elementary school fosters a nurturing environment, emphasizes foundational learning, promotes creativity, and ensures every student feels valued and supported.”

3. How would you describe your leadership style?

Understanding a candidate’s leadership approach is essential to determine if they’ll fit the school’s culture.

Sample answer:

“I believe in a collaborative leadership style, where I work closely with teachers, staff, and parents to achieve our collective goals.”

4. How would you rate yourself as a disciplinarian?

This question gauges how a candidate handles discipline and maintains order in the school.

Sample answer:

“I’d rate myself as firm but fair. I believe in setting clear expectations and ensuring students understand the consequences of their actions.”

5. Recall a time a situation needed to be handled with great sensitivity and tact. What was the issue? What was the outcome?

This question evaluates a candidate’s ability to handle delicate situations.

Sample answer:

“Once, a teacher was struggling with personal issues affecting their performance. I approached the situation with empathy, offering support and resources. The teacher appreciated the understanding and eventually regained their usual performance level.”

6. How do you empower teachers to be leaders?

Empowering teachers is crucial for a school’s success. This question assesses how a candidate fosters leadership among staff.

Sample answer:

“I believe in providing continuous professional development opportunities and entrusting teachers with responsibilities that align with their strengths.”

7. List some traits of highly effective teachers. How does this inform the way you hire them?

This question delves into a candidate’s understanding of what makes a teacher effective and how it influences their hiring decisions.

Sample answer:

“Effective teachers are passionate, adaptable, and have strong classroom management skills. When hiring, I look for these traits through their past experiences and situational questions during the interview.”

8. Recall a time you made an unpopular decision. What was the reaction? How did you handle it?

Leaders often make tough decisions. This question assesses a candidate’s decision-making and conflict resolution skills.

Sample answer:

“I once had to change the school’s schedule to better accommodate academic needs. While it was met with resistance initially, I held meetings to explain the rationale, and over time, most understood and adapted to the change.”

9. Some teachers are complaining about a lack of administrative support. How would you address it?

This question evaluates how a candidate addresses concerns from the staff.

Sample answer:

“I would first hold a meeting to understand their specific concerns. Based on the feedback, I’d work on actionable steps to enhance administrative support and ensure teachers feel valued.”

10. How do teacher evaluations correspond to student achievement?

Understanding the link between teacher performance and student success is crucial. This question assesses this understanding.

Sample answer:

“Teacher evaluations provide insights into instructional effectiveness. A positive correlation between evaluations and student achievement indicates that the teaching methods are working, while discrepancies can highlight areas for improvement.”

What does a good principal candidate look like?

A strong principal candidate possesses a clear vision for the school, demonstrates leadership skills, understands the educational landscape, and can effectively communicate with all stakeholders.

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Executive Assistant interview questions and answers https://resources.workable.com/executive-assistant-interview-questions Mon, 02 Nov 2015 21:25:49 +0000 https://resources.workable.com/?p=2559 This Executive Assistant interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Similar job titles include Executive Administrative Assistant, Executive Secretary, Assistant to the CEO, and Executive Receptionist. Make sure that you are interviewing the best Executive assistant candidates. Sign up for Workable’s 15-day free trial […]

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This Executive Assistant interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Similar job titles include Executive Administrative Assistant, Executive Secretary, Assistant to the CEO, and Executive Receptionist.

executive assistant interview questions

Make sure that you are interviewing the best Executive assistant candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good executive assistant interview questions

  1. How do you prioritize tasks when everything seems urgent?
  2. Describe a time when you had to handle a confidential matter. How did you ensure discretion?
  3. How do you manage an executive’s schedule when there are conflicting appointments?
  4. What software tools do you use to assist in your daily tasks, and how proficient are you with them?
  5. How do you handle a situation where an executive is unprepared for a meeting?
  6. Describe a time when you had to step in to represent an executive in a professional setting.
  7. How do you handle difficult or demanding requests from other employees or executives?
  8. What strategies do you use to manage travel arrangements, ensuring efficiency and cost-effectiveness?
  9. How do you ensure effective written communication on behalf of an executive?
  10. Describe a challenging situation you’ve faced as an executive assistant and how you overcame it.

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How do you prioritize tasks when everything seems urgent?

In the fast-paced world of executive management, everything can seem urgent. This question assesses the candidate’s ability to manage time, prioritize tasks, and handle pressure.

Sample answer:

“I start by understanding the bigger picture and the executive’s top priorities. I then categorize tasks based on deadlines and importance. If needed, I’ll communicate with the executive or relevant stakeholders to get clarity on what needs immediate attention.”

2. Describe a time when you had to handle a confidential matter. How did you ensure discretion?

Handling sensitive information is a significant part of an executive assistant’s role. This question evaluates the candidate’s understanding of confidentiality and their approach to ensuring it.

Sample answer:

“I once had to organize a surprise event for the company’s stakeholders. I ensured discretion by only discussing details with those directly involved and using coded language in my calendar entries.”

3. How do you manage an executive’s schedule when there are conflicting appointments?

Managing an executive’s schedule can be challenging, especially when conflicts arise. This question gauges the candidate’s problem-solving skills and their ability to handle such situations.

Sample answer:

“I always keep a buffer time between appointments. If conflicts arise, I assess the importance of each meeting, discuss with the executive, and then reschedule or delegate as necessary.”

4. What software tools do you use to assist in your daily tasks, and how proficient are you with them?

An executive assistant’s efficiency often relies on their ability to use various software tools. This question helps understand the candidate’s technical proficiency.

Sample answer:

“I regularly use Microsoft Office Suite, especially Outlook for email and calendar management, and Excel for budget tracking. I’m also familiar with tools like Asana for task management. I’d rate my proficiency as advanced.”

5. How do you handle a situation where an executive is unprepared for a meeting?

This question delves into the candidate’s proactive approach and their ability to handle unexpected situations.

Sample answer:

“I always ensure that the executive has a brief a day before any meeting. If they’re unprepared, I quickly provide them with key points, documents, and any other necessary information to get them up to speed.”

6. Describe a time when you had to step in to represent an executive in a professional setting.

An executive assistant might occasionally represent the executive. This question assesses the candidate’s professionalism and understanding of the executive’s role and responsibilities.

Sample answer:

“Once, our CEO was unavailable for a preliminary meeting with a potential client. With his approval, I stepped in, presented our company’s offerings, and ensured the client’s queries were addressed. The CEO appreciated my initiative, and we secured the client.”

7. How do you handle difficult or demanding requests from other employees or executives?

This question evaluates the candidate’s interpersonal skills and their ability to manage challenging situations.

Sample answer:

“I always remain calm and professional. I listen to the request, assess its urgency and importance, and then communicate any constraints or provide alternative solutions.”

8. What strategies do you use to manage travel arrangements, ensuring efficiency and cost-effectiveness?

Travel management is often part of an executive assistant’s responsibilities. This question gauges the candidate’s organizational skills and their ability to optimize for cost and efficiency.

Sample answer:

“I start by understanding the purpose and priorities of the trip. I then use trusted travel platforms to compare options and book in advance to get the best deals. I also keep a checklist to ensure nothing is overlooked.”

9. How do you ensure effective written communication on behalf of an executive?

Effective communication is crucial in an executive assistant’s role. This question assesses the candidate’s written communication skills.

Sample answer:

“I always ensure I understand the context and the message the executive wants to convey. I then draft the communication, ensuring clarity and professionalism, and get it reviewed if necessary.”

10. Describe a challenging situation you’ve faced as an executive assistant and how you overcame it.

This question provides insights into the candidate’s problem-solving skills and their ability to handle challenges.

Sample answer:

“Once, an important presentation got corrupted just hours before a board meeting. I quickly collaborated with our IT team, retrieved a backup, and made necessary updates. The meeting went on without a hitch.”

What does a good Executive Assistant candidate look like?

A stellar Executive Assistant is not just proficient in administrative tasks but also possesses strong interpersonal and communication skills. They should be proactive, anticipate the needs of the executive, and act as a gatekeeper, ensuring that the executive’s time is optimized. Trustworthiness, especially concerning confidential matters, is paramount.

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Warehouse Manager interview questions and answers https://resources.workable.com/warehouse-manager-interview-questions Wed, 16 Dec 2015 16:55:02 +0000 https://resources.workable.com/?p=3091 This Warehouse Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable warehouse management interview questions. Consider using this warehouse manager job description to attract the strongest candidate through your careers page and job boards. Make sure that you are interviewing the best Warehouse manager candidates. Sign […]

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This Warehouse Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable warehouse management interview questions.

warehouse manager interview questions

Consider using this warehouse manager job description to attract the strongest candidate through your careers page and job boards.

Make sure that you are interviewing the best Warehouse manager candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 Good Warehouse Manager Interview Questions:

  1. How do you ensure the efficient dispatch of products from the warehouse?
  2. Describe a time when you had to handle hazardous materials. What precautions did you take?
  3. How do you maintain and ensure the proper functioning of warehouse equipment?
  4. What strategies do you employ for effective inventory management?
  5. How do you handle Department of Transportation requirements in the context of warehouse management?
  6. Describe your experience with operating a forklift.
  7. How do you go about recruiting, coaching, and monitoring the work of warehouse assistants and other staff?
  8. What measures do you take to ensure safety in the warehouse?
  9. How do you handle conflicts or disputes among warehouse staff?
  10. Describe a challenging situation you faced in warehouse management and how you resolved it.

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How do you ensure the efficient dispatch of products from the warehouse?

Ensuring efficient dispatch involves a combination of effective inventory management, clear communication with the logistics team, and regular checks on dispatch processes.

Sample answer:

“I prioritize clear labeling and organization within the warehouse. Regular audits and communication with the logistics and sales teams help in streamlining the dispatch process.”

2. Describe a time when you had to handle hazardous materials. What precautions did you take?

Handling hazardous materials requires strict adherence to safety protocols and guidelines.

Sample answer:

“I once had to oversee the storage of flammable chemicals. I ensured they were stored in a well-ventilated area, away from direct sunlight, and ensured all staff handling them wore protective equipment.”

3. How do you maintain and ensure the proper functioning of warehouse equipment?

Regular maintenance checks and training sessions for staff are essential.

Sample answer:

“I schedule monthly maintenance checks and ensure that any issues are addressed immediately. I also conduct regular training sessions for staff on the correct usage of equipment.”

4. What strategies do you employ for effective inventory management?

Effective inventory management is crucial to prevent overstocking or stockouts and to ensure smooth operations.

Sample answer:

“I use a combination of modern inventory management software and regular physical checks. This helps in tracking products in real-time and making informed decisions about reordering.”

5. How do you handle Department of Transportation requirements in the context of warehouse management?

Understanding and adhering to transportation regulations is vital for legal compliance and safety.

Sample answer:

“I always stay updated with the latest DOT regulations. I ensure that all shipments meet these standards and regularly train my team on the importance of these requirements.”

6. Describe your experience with operating a forklift.

Operating heavy machinery like a forklift requires skill and safety awareness.

Sample answer:

“I’m certified in forklift operations and have over five years of experience. Safety is paramount, so I always ensure the equipment is well-maintained and that operators are well-trained.”

7. How do you go about recruiting, coaching, and monitoring the work of warehouse assistants and other staff?

Effective team management is crucial for warehouse operations.

Sample answer:

“I prioritize hiring individuals with a strong work ethic. Once on board, I provide comprehensive training and set clear performance metrics. Regular feedback sessions help in continuous improvement.”

8. What measures do you take to ensure safety in the warehouse?

Safety is a top priority in warehouse operations to prevent accidents and ensure smooth operations.

Sample answer:

“I conduct regular safety drills, ensure all staff are trained on safety protocols, and make sure that the warehouse is free from potential hazards.”

9. How do you handle conflicts or disputes among warehouse staff?

Conflict resolution skills are essential for maintaining a harmonious work environment.

Sample answer:

“I believe in open communication. When conflicts arise, I address them immediately, listen to all parties involved, and find a solution that’s fair to everyone.”

10. Describe a challenging situation you faced in warehouse management and how you resolved it.

This question gauges problem-solving skills and experience.

Sample answer:

“Once, we had a major shipment delay due to a logistics issue. I coordinated with the logistics team, kept the client informed, and arranged for expedited shipping once the issue was resolved.”

What does a good Warehouse Manager candidate look like?

A strong Warehouse Manager candidate possesses a blend of technical skills, such as operating a forklift or handling hazardous materials, and soft skills like team leadership and conflict resolution. They should also be well-versed with industry-specific requirements and demonstrate proactive problem-solving abilities.

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Production Supervisor interview questions and answers https://resources.workable.com/production-supervisor-interview-questions Fri, 17 Jun 2016 12:11:32 +0000 https://resources.workable.com/?p=5384 These Production Supervisor interview questions will help you look for important qualifications and skills in your candidates. 10 good Production Supervisor interview questions How would you teach your team to respect company policy and regulations? What would you do if, by the end of the day, there were products in the daily batch that weren’t up to […]

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These Production Supervisor interview questions will help you look for important qualifications and skills in your candidates.

production supervisor interview questions

10 good Production Supervisor interview questions

  1. How would you teach your team to respect company policy and regulations?
  2. What would you do if, by the end of the day, there were products in the daily batch that weren’t up to standard?
  3. If you saw employees weren’t using protective equipment, how would you handle it?
  4. Imagine two of your subordinates have a rivalry that affects their performance. What do you do?
  5. How do you handle undisciplined or disruptive employees?
  6. What would you do if an employee was consistently late at the beginning of their shift?
  7. What makes a good supervisor in your opinion?
  8. How would you use six-sigma?
  9. How can you contribute to quality management?
  10. How do you go about preparing production schedules?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How would you teach your team to respect company policy and regulations?

This question assesses the candidate’s leadership skills and their approach to ensuring adherence to company policies.

Sample answer:

“I believe in leading by example. I’d first ensure I’m well-versed with all policies and regulations. Regular training sessions and open discussions about the importance of these policies would be organized. Additionally, I’d create a culture where employees feel comfortable asking questions about any policy they’re unsure about.”

2. What would you do if, by the end of the day, there were products in the daily batch that weren’t up to standard?

This question evaluates the candidate’s problem-solving skills and their commitment to quality.

Sample answer:

“I would first identify the root cause of the issue. If it’s a one-time error, I’d arrange for rework. If it’s a recurring issue, I’d collaborate with the relevant teams to implement corrective actions to prevent future occurrences.”

3. If you saw employees weren’t using protective equipment, how would you handle it?

This question gauges the candidate’s commitment to safety and their approach to ensuring compliance.

Sample answer:

“Safety is paramount. I’d immediately address the situation and remind the employee of the importance of using protective equipment. I’d also conduct a refresher safety training session to reinforce the importance of safety protocols.”

4. Imagine two of your subordinates have a rivalry that affects their performance. What do you do?

This question probes the candidate’s conflict resolution skills.

Sample answer:

“I’d arrange a private meeting with both individuals to understand the root of the issue. I’d facilitate a discussion to find common ground and work towards a resolution. If necessary, I’d provide additional resources or mediation to ensure a harmonious work environment.”

5. How do you handle undisciplined or disruptive employees?

This question assesses the candidate’s management and disciplinary skills.

Sample answer:

“I believe in a fair and consistent approach. I’d first communicate with the employee to understand the reason for their behavior. If it continues, I’d follow the company’s disciplinary procedures, documenting incidents and providing feedback.”

6. What would you do if an employee was consistently late at the beginning of their shift?

This question evaluates the candidate’s approach to punctuality and discipline.

Sample answer:

“Punctuality is crucial for smooth operations. I’d discuss the issue with the employee to understand if there are any genuine reasons. If it’s a behavioral issue, I’d set clear expectations and consequences for further tardiness.”

7. What makes a good supervisor in your opinion?

This question probes the candidate’s understanding of the role and its responsibilities.

Sample answer:

“A good supervisor leads by example, communicates effectively, is approachable, and understands the technical and interpersonal aspects of the job. They should also be proactive in addressing issues and fostering a positive work environment.”

8. How would you use six-sigma?

This question gauges the candidate’s knowledge of quality management techniques.

Sample answer:

“I’d use Six Sigma methodologies to identify defects in our production process, analyze their root causes, and implement data-driven solutions to improve efficiency and quality.”

9. How can you contribute to quality management?

This question assesses the candidate’s commitment to maintaining and enhancing product quality.

Sample answer:

“I’d conduct regular quality audits, collaborate with teams to implement best practices, and ensure continuous training. I’d also stay updated on industry standards and bring in new methodologies to enhance our quality processes.”

10. How do you go about preparing production schedules?

This question evaluates the candidate’s organizational skills and their ability to manage production timelines.

Sample answer:

“I start by understanding the demand forecast and then factor in machine availability, manpower, and material availability. I also consider buffer times for unforeseen delays. Regular reviews and adjustments are made to ensure we meet our production targets.”

What does a good Production Supervisor candidate look like?

A stellar Production Supervisor candidate possesses a blend of technical knowledge, leadership skills, and a proactive approach. They should be adept at problem-solving, have a keen eye for quality, and be able to foster a positive and efficient work environment.

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Compliance Manager interview questions and answers https://resources.workable.com/compliance-manager-interview-questions Fri, 08 Apr 2016 08:58:11 +0000 https://resources.workable.com/?p=4379 This Compliance Manager interview questions profile can serve as a basis for a successful interview process. Adjust the questions to find the compliance manager qualifications you are looking for. Make sure that you are interviewing the best compliance managers. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good compliance manager interview […]

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This Compliance Manager interview questions profile can serve as a basis for a successful interview process. Adjust the questions to find the compliance manager qualifications you are looking for.

compliance manager interview questions

Make sure that you are interviewing the best compliance managers. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good compliance manager interview questions

  1. What procedure should be followed when someone violates company policy?
  2. Imagine you discover an executive has been violating the company’s code of conduct. How do you handle it?
  3. If someone directly or indirectly asked you to overlook a violation of company policy, how would you react?
  4. Considering our line of business, what compliance risks would you advise us to deal with?
  5. Tell me about a time you implemented a compliance initiative that helped your company avoid litigation.
  6. Imagine you conduct a site inspection and the manager is behaving aggressively to you. How do you handle this?
  7. If you had to deal with a C-suite executive who didn’t agree with your compliance program/policies, what would you do?
  8. What is a whistleblower? How do you protect them?
  9. How do you create/implement an internal control system?
  10. What’s your experience in reporting to regulatory bodies?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What procedure should be followed when someone violates company policy?

This question assesses the candidate’s knowledge of standard procedures and their ability to enforce policies consistently.

Sample answer:

“First, I would gather all relevant information and evidence regarding the violation. Then, I’d conduct a formal meeting with the individual involved, ensuring they understand the breach. Depending on the severity, appropriate corrective actions would be taken, ranging from training to disciplinary actions.”

2. Imagine you discover an executive has been violating the company’s code of conduct. How do you handle it?

This question gauges the candidate’s ability to handle sensitive situations involving higher-ups in the organization.

Sample answer:

“Regardless of the position, every employee should adhere to the company’s code of conduct. I would first document the violation, then approach the executive privately to discuss the matter. If necessary, I’d escalate it to the board or relevant authority.”

3. If someone directly or indirectly asked you to overlook a violation of company policy, how would you react?

This question tests the candidate’s integrity and commitment to upholding company standards.

Sample answer:

“I would firmly and politely decline the request, emphasizing the importance of compliance and the potential risks of overlooking violations. It’s essential to maintain the company’s integrity and reputation.”

4. Considering our line of business, what compliance risks would you advise us to deal with?

This question evaluates the candidate’s industry knowledge and their ability to identify potential compliance risks.

Sample answer:

“Given the nature of our business, I would prioritize data protection, anti-money laundering regulations, and industry-specific regulations. Regular audits and training sessions would also be essential.”

5. Tell me about a time you implemented a compliance initiative that helped your company avoid litigation.

This question seeks to understand the candidate’s experience and their proactive approach to compliance.

Sample answer:

“At my previous company, I initiated a comprehensive review of our vendor contracts. We identified potential areas of non-compliance and renegotiated terms, saving the company from potential legal disputes.”

6. Imagine you conduct a site inspection and the manager is behaving aggressively to you. How do you handle this?

This question tests the candidate’s interpersonal skills and their ability to handle challenging situations.

Sample answer:

“I would remain calm and professional, seeking to understand the manager’s concerns. If the aggression continues, I’d reschedule the inspection and report the behavior to higher management.”

7. If you had to deal with a C-suite executive who didn’t agree with your compliance program/policies, what would you do?

This question gauges the candidate’s negotiation skills and their ability to stand firm on compliance matters.

Sample answer:

“I would present data and case studies to support my stance, emphasizing the long-term benefits and potential risks of non-compliance. Open communication and collaboration are key.”

8. What is a whistleblower? How do you protect them?

This question assesses the candidate’s knowledge of whistleblower protections and their approach to handling such situations.

Sample answer:

“A whistleblower is someone who reports unethical or illegal activities within an organization. They should be protected from retaliation through anonymity and by ensuring a safe reporting mechanism.”

9. How do you create/implement an internal control system?

This question evaluates the candidate’s expertise in establishing and maintaining internal controls for compliance.

Sample answer:

“I start by assessing the current processes, identifying gaps, and then designing controls to address those gaps. Regular audits, training, and feedback loops ensure the system remains effective.”

10. What’s your experience in reporting to regulatory bodies?

This question seeks to understand the candidate’s experience with external compliance entities and their reporting protocols.

Sample answer:

“I have extensive experience reporting to various regulatory bodies. I ensure timely, accurate submissions by maintaining up-to-date records and staying informed about reporting requirements.”

What does a good compliance manager candidate look like?

A stellar compliance manager candidate possesses a deep understanding of industry regulations, demonstrates strong ethical judgment, and has the ability to communicate and enforce policies effectively. They should be proactive, detail-oriented, and have a knack for identifying potential risks before they escalate.

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Inventory Manager interview questions and answers https://resources.workable.com/inventory-manager-interview-questions Tue, 19 Apr 2016 15:10:17 +0000 https://resources.workable.com/?p=4436 These Inventory Manager interview questions will help you look for important qualifications and skills of candidates. 10 good inventory manager interview questions If you discovered an inventory error, how would you act? Imagine one of your orders wasn’t delivered on time creating a risk that the inventory would be soon inadequate to cover demand. How […]

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These Inventory Manager interview questions will help you look for important qualifications and skills of candidates.

inventory manager interview questions

10 good inventory manager interview questions

  1. If you discovered an inventory error, how would you act?
  2. Imagine one of your orders wasn’t delivered on time creating a risk that the inventory would be soon inadequate to cover demand. How do you resolve this?
  3. If I asked you to conduct forecasting analysis to optimize our inventory, how would you go about it?
  4. How good are you in math on a scale from 1 to 10?
  5. Are you familiar with cycle counting? Why would you use it?
  6. How is EOQ important and how do you use it?
  7. How do you calculate the value of inventory?
  8. Have you used ABC analysis of inventory control? Can you explain it to me?
  9. What do you know of Material Requirements Planning (MRP) systems?
  10. How do you ensure accuracy in documenting inventory?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. If you discovered an inventory error, how would you act?

This question assesses the candidate’s problem-solving skills and their approach to ensuring inventory accuracy.

Sample answer:

I would first verify the error by cross-checking with related records and documentation. Once confirmed, I’d identify the root cause, make necessary adjustments, and implement measures to prevent such errors in the future.

2. Imagine one of your orders wasn’t delivered on time creating a risk that the inventory would be soon inadequate to cover demand. How do you resolve this?

This question evaluates the candidate’s ability to manage unforeseen challenges and ensure continuous supply.

Sample answer:

I would communicate with the supplier to understand the cause of the delay and get an estimated delivery time. Simultaneously, I’d explore alternative suppliers or temporary solutions to meet immediate demand and prevent disruptions.

3. If I asked you to conduct forecasting analysis to optimize our inventory, how would you go about it?

Forecasting is crucial for maintaining optimal stock levels.

Sample answer:

I would analyze past sales data, consider seasonal trends, and factor in any upcoming promotions or events. Using forecasting tools and software, I’d predict future demand and adjust inventory levels accordingly to prevent overstocking or stockouts.

4. How good are you in math on a scale from 1 to 10?

Mathematical skills are essential for inventory management.

Sample answer:

I would rate myself an 8. My experience in inventory management has required me to use math regularly, especially for forecasting, budgeting, and analyzing inventory metrics.

5. Are you familiar with cycle counting? Why would you use it?

Cycle counting is a method of inventory auditing.

Sample answer:

Yes, cycle counting involves regularly counting a subset of inventory items, ensuring accuracy without disrupting operations. It’s a proactive approach to identify discrepancies early and maintain accurate inventory records.

6. How is EOQ important and how do you use it?

EOQ (Economic Order Quantity) is a fundamental concept in inventory management.

Sample answer:

EOQ helps determine the optimal order quantity to minimize total inventory costs, including holding and ordering costs. I use it to balance stock levels, reduce costs, and ensure timely replenishment.

7. How do you calculate the value of inventory?

Understanding inventory valuation is crucial for financial reporting and decision-making.

Sample answer:

The value of inventory can be calculated using methods like FIFO (First-In, First-Out), LIFO (Last-In, First-Out), or weighted average cost. The chosen method depends on the business model and accounting practices.

8. Have you used ABC analysis of inventory control? Can you explain it to me?

ABC analysis is a method of categorizing inventory items based on their value and importance.

Sample answer:

Yes, in ABC analysis, ‘A’ items are high-value products with low sales frequency, ‘B’ items are moderate in both value and frequency, and ‘C’ items are low-value but high-frequency. This helps prioritize inventory management efforts.

9. What do you know of Material Requirements Planning (MRP) systems?

MRP systems are essential tools for inventory and production planning.

Sample answer:

MRP systems help in planning and scheduling production processes. They consider inventory levels, sales forecasts, and lead times to determine what materials are needed, in what quantities, and when, ensuring efficient production and inventory management.

10. How do you ensure accuracy in documenting inventory?

Accurate documentation is crucial for maintaining inventory integrity.

Sample answer:

I ensure accuracy by implementing regular audits, using reliable inventory management software, and training staff on proper documentation procedures. Regular reviews and cross-checks also help in maintaining accuracy.

What does a good inventory manager candidate look like?

A strong inventory manager candidate possesses a blend of analytical skills, attention to detail, and a deep understanding of inventory management concepts. They should be adept at using modern inventory tools, forecasting, and ensuring accuracy in documentation and reporting.

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Procurement Manager interview questions and answers https://resources.workable.com/procurement-manager-interview-questions Fri, 02 Sep 2016 15:03:24 +0000 https://resources.workable.com/?p=6452 This set of Procurement Manager interview questions provides you with ideas of what to ask during your interviews for a Procurement or Purchasing Manager position. 10 good procurement manager interview questions How do you perform market analysis? What tools do you use? What would make you search for a new supplier? What kind of supplier […]

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This set of Procurement Manager interview questions provides you with ideas of what to ask during your interviews for a Procurement or Purchasing Manager position.

procurement manager interview questions

10 good procurement manager interview questions

  1. How do you perform market analysis? What tools do you use?
  2. What would make you search for a new supplier?
  3. What kind of supplier or third-party management software have you experience working with?
  4. How do you ensure on-time delivery of orders?
  5. If a supplier informs you that there will be a delay in their shipping, how would you deal with it?
  6. If a department wants to order equipment that’s beyond budget, what would you do?
  7. How do you evaluate product quality? If you receive a defective product, how do you handle it?
  8. Can you explain the purchasing process step-by-step?
  9. When choosing suppliers, what are the most crucial criteria to consider?
  10. What is risk management?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How do you perform market analysis? What tools do you use?

This question assesses the candidate’s ability to analyze market trends and make informed procurement decisions.

Sample answer:

I use a combination of industry reports, supplier data, and software tools like SAP Ariba to analyze market trends. This helps me identify potential suppliers, understand price fluctuations, and make strategic procurement decisions.

2. What would make you search for a new supplier?

Understanding the reasons for changing suppliers can provide insights into the candidate’s priorities and decision-making process.

Sample answer:

I would consider searching for a new supplier if there are consistent quality issues, delays in delivery, or if a more cost-effective alternative emerges in the market.

3. What kind of supplier or third-party management software have you experience working with?

This question evaluates the candidate’s familiarity with modern procurement tools and software.

Sample answer:

I have experience working with tools like SAP Ariba, Oracle Procurement Cloud, and Coupa. These platforms help streamline the procurement process, manage supplier relationships, and ensure compliance.

4. How do you ensure on-time delivery of orders?

Timely delivery is crucial for maintaining operational efficiency.

Sample answer:

I establish clear delivery timelines during contract negotiations and maintain regular communication with suppliers. Additionally, I use tracking tools to monitor shipments and proactively address any potential delays.

5. If a supplier informs you that there will be a delay in their shipping, how would you deal with it?

This question assesses the candidate’s problem-solving skills and ability to manage unforeseen challenges.

Sample answer:

I would first understand the reason for the delay and its potential impact. Depending on the situation, I might expedite another shipment, seek alternative suppliers, or adjust our internal processes to accommodate the delay.

6. If a department wants to order equipment that’s beyond budget, what would you do?

Budget adherence is crucial in procurement.

Sample answer:

I would review the request to understand its urgency and importance. If the equipment is essential, I’d explore alternative suppliers or negotiate terms. If it’s not immediately necessary, I might suggest postponing the purchase or exploring cost-effective alternatives.

7. How do you evaluate product quality? If you receive a defective product, how do you handle it?

Product quality is paramount in procurement.

Sample answer:

I rely on product specifications, supplier reviews, and quality assurance tests. If a product is defective, I would report it to the supplier, seek a replacement, and review our quality checks to prevent future issues.

8. Can you explain the purchasing process step-by-step?

This question evaluates the candidate’s understanding of the end-to-end procurement process.

Sample answer:

The purchasing process starts with identifying needs, followed by supplier research, negotiation, order placement, tracking, receiving, quality check, and finally, payment and record-keeping.

9. When choosing suppliers, what are the most crucial criteria to consider?

Supplier selection is a critical aspect of procurement.

Sample answer:

The most crucial criteria include product quality, cost-effectiveness, supplier reliability, past performance, and alignment with our company’s values and compliance standards.

10. What is risk management?

Risk management is essential for ensuring smooth procurement operations.

Sample answer:

Risk management in procurement involves identifying potential challenges in the supply chain, assessing their impact, and implementing strategies to mitigate or manage those risks.

What does a good procurement manager candidate look like?

A strong procurement manager candidate possesses a blend of analytical skills, negotiation expertise, and a deep understanding of market trends. They should be adept at building relationships with suppliers, ensuring product quality, and optimizing procurement processes for efficiency and cost-effectiveness.

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Branch Manager interview questions and answers https://resources.workable.com/branch-manager-interview-questions Wed, 23 Dec 2015 11:31:54 +0000 https://resources.workable.com/?p=3176 This Branch Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. Make sure that you are interviewing the best branch managers. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good branch manager interview questions Envisage a conflict between two […]

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This Branch Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

branch manager interview questions

Make sure that you are interviewing the best branch managers. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good branch manager interview questions

  1. Envisage a conflict between two people working for you. How would you approach them and how would you resolve the situation?
  2. You believe your opinion to be 100% correct, but your subordinates and superiors disagree. How would approach both groups?
  3. What would you do with an employee who is underperforming?
  4. Imagine there is a conflict between different departments of the branch for a share of the budget. How do you resolve this?
  5. Would you encourage competition or collaboration with other branches?
  6. What are the top priorities of a branch manager?
  7. How would you measure performance and what performance metrics have you used before?
  8. What are KPIs? What is benchmarking and how do you do it?
  9. How would you allocate responsibilities? What is important to know about your subordinates?
  10. What leadership style would you employ under different circumstances?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Envisage a conflict between two people working for you. How would you approach them and how would you resolve the situation?

This question assesses the candidate’s conflict resolution skills and their ability to maintain a harmonious work environment.

Sample answer:

I would arrange a private meeting with both individuals to understand the root of the conflict. By facilitating open communication, I aim to help them find common ground and collaboratively develop a solution.

2. You believe your opinion to be 100% correct, but your subordinates and superiors disagree. How would approach both groups?

This question evaluates the candidate’s communication skills and their ability to handle disagreements.

Sample answer:

I would present my perspective with supporting data and listen to their concerns. It’s essential to have an open dialogue and, if necessary, be willing to compromise for the greater good of the organization.

3. What would you do with an employee who is underperforming?

Understanding how a branch manager addresses performance issues is crucial for maintaining branch efficiency.

Sample answer:

I would first identify the reasons for underperformance through a one-on-one discussion. Then, I’d provide the necessary resources, training, or mentorship to help them improve. Regular feedback and setting clear expectations are also key.

4. Imagine there is a conflict between different departments of the branch for a share of the budget. How do you resolve this?

Budget conflicts can be challenging. This question assesses the candidate’s problem-solving and decision-making skills.

Sample answer:

I would gather data on each department’s needs and prioritize based on the branch’s overall goals. Open communication and transparency in decision-making are essential to ensure all departments understand the allocation.

5. Would you encourage competition or collaboration with other branches?

This question provides insights into the candidate’s approach to inter-branch dynamics.

Sample answer:

While healthy competition can drive performance, I believe collaboration is more beneficial. Sharing best practices and resources among branches can lead to overall organizational growth.

6. What are the top priorities of a branch manager?

Understanding the candidate’s perspective on the role’s priorities can provide insights into their approach to branch management.

Sample answer:

The top priorities include ensuring branch profitability, maintaining high customer satisfaction, leading and developing the team, and ensuring compliance with company policies and regulations.

7. How would you measure performance and what performance metrics have you used before?

Performance measurement is crucial for branch success. This question evaluates the candidate’s familiarity with key metrics.

Sample answer:

I measure performance using metrics like customer satisfaction scores, branch profitability, employee retention rates, and operational efficiency. Regular reviews and feedback sessions also play a role.

8. What are KPIs? What is benchmarking and how do you do it?

This question assesses the candidate’s understanding of key performance indicators and benchmarking.

Sample answer:

KPIs are Key Performance Indicators used to measure the effectiveness of various processes. Benchmarking involves comparing our branch’s performance against industry standards or competitors to identify areas of improvement.

9. How would you allocate responsibilities? What is important to know about your subordinates?

Effective delegation is crucial for branch operations. This question evaluates the candidate’s approach to task allocation.

Sample answer:

I allocate responsibilities based on individual strengths, expertise, and workload. It’s essential to know each subordinate’s skills, aspirations, and areas of improvement to ensure effective delegation.

10. What leadership style would you employ under different circumstances?

Leadership adaptability is crucial. This question assesses the candidate’s flexibility in their leadership approach.

Sample answer:

My leadership style is situational. I may adopt a directive approach during crises, a participative style for team decisions, and a coaching style for employee development.

What does a good branch manager candidate look like?

A strong branch manager candidate possesses a blend of leadership, communication, and analytical skills. They should demonstrate a deep understanding of branch operations, the ability to drive team performance, and a commitment to customer satisfaction. Their approach should be proactive, with a focus on continuous improvement and growth.

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Technical Lead interview questions and answers https://resources.workable.com/technical-lead-interview-questions Fri, 10 Mar 2017 11:24:59 +0000 https://resources.workable.com/?p=8797 Use these sample Technical Lead interview questions to identify experienced and qualified candidates for your IT department. Modify these questions to meet your specific needs. 10 good technical lead interview questions What advice would you give to a new team member to make sure they onboard well? If you felt one developer on your team […]

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Use these sample Technical Lead interview questions to identify experienced and qualified candidates for your IT department. Modify these questions to meet your specific needs.

technical lead interview questions

10 good technical lead interview questions

  1. What advice would you give to a new team member to make sure they onboard well?
  2. If you felt one developer on your team would be a better fit on another team, who would you discuss a potential transfer with first?
  3. The deadline on a big project was just moved up. How would you motivate your team to be more productive under the earlier deadline?
  4. Your team members suggest that new hardware would help them increase their performance. How do you respond, and how would assess their request?
  5. What are the first things you do when reviewing someone else’s code? What tools do you use to test code quality?
  6. Are you familiar with IT help desk software? How are these types of software used to monitor and improve remote systems?
  7. What research methods do you use to design a new software system? What steps do you follow before deployment?
  8. How can you debug a program while it’s being used?
  9. What’s your favorite programming language and why?
  10. What features (if any) would you like to add to this language?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What advice would you give to a new team member to make sure they onboard well?

This question aims to understand the candidate’s approach to team integration and ensuring that new members are set up for success from the start.

Sample answer:

I would advise a new team member to take the time to understand the team’s current projects, familiarize themselves with our coding standards, and actively seek feedback. Regular check-ins with senior members and open communication are also key to a smooth onboarding process.

2. If you felt one developer on your team would be a better fit on another team, who would you discuss a potential transfer with first?

This question assesses the candidate’s approach to team dynamics and their communication skills, especially in potentially sensitive situations.

Sample answer:

I would first discuss it with the developer in question to understand their perspective and feelings about a potential move. If they are open to the idea, I would then approach the other team’s lead and HR to discuss the possibility.

3. The deadline on a big project was just moved up. How would you motivate your team to be more productive under the earlier deadline?

This question evaluates the candidate’s leadership skills and their ability to handle pressure and unexpected changes.

Sample answer:

I would first assess the scope of work remaining and prioritize tasks. I’d then communicate the importance of the new deadline to the team, ensuring they have all the resources they need. Recognizing their efforts and providing regular feedback can also boost motivation.

4. Your team members suggest that new hardware would help them increase their performance. How do you respond, and how would assess their request?

Understanding how a technical lead evaluates and responds to team feedback is crucial, especially when it involves potential investments.

Sample answer:

I would ask the team members to provide specific details on how the new hardware would improve performance. After evaluating the cost and potential benefits, I would discuss the request with the IT Manager and other relevant stakeholders.

5. What are the first things you do when reviewing someone else’s code? What tools do you use to test code quality?

Code review is an essential part of a technical lead’s role. This question assesses the candidate’s approach to ensuring code quality and consistency.

Sample answer:

I first look for code clarity, consistency, and adherence to our coding standards. I use tools like SonarQube and CodeClimate to assess code quality, checking for potential issues and ensuring best practices are followed.

6. Are you familiar with IT help desk software? How are these types of software used to monitor and improve remote systems?

This question gauges the candidate’s familiarity with tools that can aid in remote system management and support.

Sample answer:

Yes, I’m familiar with IT help desk software like Jira Service Desk and Zendesk. These tools help in tracking issues, providing remote support, and monitoring system health, ensuring timely resolution and improved system performance.

7. What research methods do you use to design a new software system? What steps do you follow before deployment?

Understanding the candidate’s approach to system design and deployment is crucial for ensuring successful project outcomes.

Sample answer:

I start with requirement gathering, followed by system architecture design. I then prototype, conduct user testing, and iterate based on feedback. Before deployment, I ensure thorough testing, code reviews, and documentation are completed.

8. How can you debug a program while it’s being used?

Debugging in a live environment can be challenging. This question assesses the candidate’s problem-solving skills in real-time situations.

Sample answer:

I would use tools like log analyzers and real-time monitoring systems to identify issues. If possible, I’d replicate the issue in a staging environment to debug without affecting the live users.

9. What’s your favorite programming language and why?

This question provides insights into the candidate’s technical preferences and their rationale behind them.

Sample answer:

My favorite programming language is Python because of its versatility, readability, and extensive libraries. It’s suitable for web development, data analysis, and even machine learning.

10. What features (if any) would you like to add to this language?

Understanding what a candidate feels might be lacking in their preferred language can provide insights into their depth of knowledge and innovative thinking.

Sample answer:

While Python is powerful, I’d love to see improvements in its performance for certain applications. Incorporating features for better concurrency support would be a great addition.

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Account Executive interview questions and answers https://resources.workable.com/account-executive-interview-questions Tue, 19 Apr 2016 10:30:41 +0000 https://resources.workable.com/?p=4430 This Account Executive interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good account executive interview questions What do you find most satisfying about this job? How do you handle rejection? Are you comfortable with cold-calling? What methods do you use to discover […]

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This Account Executive interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

account executive interview questions

10 good account executive interview questions

  1. What do you find most satisfying about this job?
  2. How do you handle rejection?
  3. Are you comfortable with cold-calling?
  4. What methods do you use to discover sales opportunities?
  5. What does a demo/presentation need to be effective?
  6. How do you build a successful business relationship?
  7. How familiar are you with CRM?
  8. Do you use social media to identify prospects?
  9. If a prospective client kept presenting you with excuses not to buy, what would you do?
  10. Imagine you have to solve problems for multiple clients at the same time. How do you prioritize?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What do you find most satisfying about this job?

Understanding what motivates a candidate can provide insights into their passion and dedication to the role. This question seeks to uncover what drives the individual in their profession.

Sample answer:

I find it most satisfying when I can truly understand a client’s needs and provide a solution that not only meets but exceeds their expectations. Building lasting relationships and contributing to the company’s growth is immensely rewarding.

2. How do you handle rejection?

Rejection is a part of sales and business development. This question aims to gauge the candidate’s resilience and their strategies for bouncing back from setbacks.

Sample answer:

I view rejection as an opportunity for growth. I always ask for feedback to understand the reasons behind the rejection and use that information to refine my approach for future interactions.

3. Are you comfortable with cold-calling?

Cold-calling is a common method used in sales to reach potential clients. This question assesses the candidate’s comfort level and experience with this technique.

Sample answer:

Yes, I am comfortable with cold-calling. While it can be challenging, I believe it’s an effective way to reach potential clients and introduce them to our offerings. I’ve developed strategies to make my calls more engaging and successful.

4. What methods do you use to discover sales opportunities?

This question delves into the candidate’s proactive approach to finding new business opportunities and their strategies for lead generation.

Sample answer:

I use a combination of methods, including market research, attending industry events, networking, and leveraging CRM tools. I also believe in continuous learning to stay updated on industry trends.

5. What does a demo/presentation need to be effective?

Presentations are crucial in the sales process. This question evaluates the candidate’s understanding of what makes a presentation impactful.

Sample answer:

An effective presentation should be tailored to the audience’s needs, clear, concise, and engaging. It should highlight the value proposition, include real-life examples or case studies, and end with a compelling call to action.

6. How do you build a successful business relationship?

Building and maintaining relationships is at the core of an account executive’s role. This question seeks to understand the candidate’s approach to relationship management.

Sample answer:

Building a successful business relationship requires trust, understanding the client’s needs, consistent communication, and delivering on promises. I always prioritize the client’s interests and ensure that I’m available for support whenever needed.

7. How familiar are you with CRM?

CRM tools are essential for managing client relationships and tracking sales activities. This question assesses the candidate’s experience and proficiency with these tools.

Sample answer:

I am very familiar with CRM tools and have used platforms like Salesforce and HubSpot extensively. They are invaluable for tracking interactions, managing leads, and analyzing sales data.

8. Do you use social media to identify prospects?

In the digital age, social media can be a powerful tool for lead generation. This question gauges the candidate’s familiarity with using social platforms for business development.

Sample answer:

Absolutely! I use platforms like LinkedIn and Twitter to identify potential leads, stay updated on industry news, and engage with prospects. Social media allows for a more personalized approach to outreach.

9. If a prospective client kept presenting you with excuses not to buy, what would you do?

This question tests the candidate’s persistence and problem-solving skills in the face of challenges.

Sample answer:

I would first seek to understand their concerns and address them directly. If they still aren’t convinced, I’d provide additional resources or case studies and possibly offer a trial period or demo to showcase the value of our product.

10. Imagine you have to solve problems for multiple clients at the same time. How do you prioritize?

Handling multiple clients and their issues simultaneously is a common scenario for account executives. This question evaluates the candidate’s time management and prioritization skills.

Sample answer:

I prioritize based on the urgency and impact of the issues. Clients with time-sensitive problems come first. I also communicate transparently with all clients about timelines and ensure they are kept in the loop.

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Communications Specialist interview questions and answers https://resources.workable.com/communications-specialist-interview-questions Thu, 28 Apr 2016 09:15:46 +0000 https://resources.workable.com/?p=4517 These Communications Specialist interview questions can be used as a guide to help you discover important skills in your candidates. Adjust them according to your needs. 10 good communications specialist interview questions If you were hired tomorrow, what would you focus on? Imagine you’re having a disagreement with a PR manager on a campaign. How […]

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These Communications Specialist interview questions can be used as a guide to help you discover important skills in your candidates. Adjust them according to your needs.

communications specialist interview questions

10 good communications specialist interview questions

  1. If you were hired tomorrow, what would you focus on?
  2. Imagine you’re having a disagreement with a PR manager on a campaign. How would you resolve this?
  3. What do you find challenging when responding to reporters’ inquiries?
  4. How does your background make you a good fit for the role?
  5. What media outlets do you follow?
  6. Describe how you use social media for corporate communications.
  7. Are you familiar with our PR efforts? What would you change?
  8. How is content important for communications?
  9. What are things you should consider when planning a press conference?
  10. What methods can you use for effective internal communications?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. If you were hired tomorrow, what would you focus on?

This question gauges the candidate’s immediate priorities and understanding of the company’s current communications landscape.

Sample answer:

“I would start by conducting a comprehensive audit of the company’s current communications strategies, identify gaps, and then prioritize areas that need immediate attention.”

2. Imagine you’re having a disagreement with a PR manager on a campaign. How would you resolve this?

This question assesses the candidate’s conflict resolution skills and ability to collaborate.

Sample answer:

“I would arrange a meeting to discuss our differing viewpoints, ensuring we both present data to support our perspectives. Ultimately, our shared goal is the campaign’s success, so finding common ground is essential.”

3. What do you find challenging when responding to reporters’ inquiries?

This question helps understand the candidate’s experience with media relations and potential areas of improvement.

Sample answer:

“The challenge often lies in ensuring that the company’s message remains consistent and accurate, especially when dealing with complex issues. I always prioritize clarity and transparency in my responses.”

4. How does your background make you a good fit for the role?

This question seeks to understand the candidate’s unique qualifications and experiences.

Sample answer:

“With a degree in Public Relations and five years of experience in corporate communications, I’ve successfully managed multiple campaigns and navigated crisis communications, making me well-suited for this role.”

5. What media outlets do you follow?

This question gauges the candidate’s awareness of the media landscape relevant to the industry.

Sample answer:

“I regularly follow major news outlets like CNN, BBC, and The New York Times. Additionally, I keep an eye on industry-specific publications like PR Week and AdAge to stay updated on the latest trends.”

6. Describe how you use social media for corporate communications.

This question assesses the candidate’s ability to leverage social media platforms for effective corporate messaging.

Sample answer:

“I utilize platforms like LinkedIn for professional updates, Twitter for real-time news, and Instagram for behind-the-scenes content. I also monitor social media for feedback and engage with users to foster a positive brand image.”

7. Are you familiar with our PR efforts? What would you change?

This question gauges the candidate’s research about the company and their ability to provide constructive feedback.

Sample answer:

“I’ve noticed your recent campaigns on environmental initiatives. While they’re impactful, I’d suggest a more interactive approach, perhaps hosting webinars or Q&A sessions to engage stakeholders more directly.”

8. How is content important for communications?

This question delves into the candidate’s understanding of content’s role in effective communication.

Sample answer:

“Content is the foundation of communication. It not only conveys the message but also shapes the perception of the brand. Well-crafted content can educate, inspire, and drive action, making it pivotal for any communications strategy.”

9. What are things you should consider when planning a press conference?

This question evaluates the candidate’s experience and foresight in organizing press events.

Sample answer:

“When planning a press conference, it’s crucial to consider the venue’s accessibility, the timing to maximize media attendance, a clear agenda, ensuring spokespersons are well-prepared, and having a contingency plan for unexpected issues.”

10. What methods can you use for effective internal communications?

This question seeks to understand the candidate’s strategies for ensuring clear communication within an organization.

Sample answer:

“For internal communications, I believe in a mix of regular email updates, intranet posts, town hall meetings for major announcements, and feedback sessions. It’s also essential to have an open-door policy, encouraging employees to voice concerns or suggestions.”

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Third-round interview questions and answers https://resources.workable.com/third-round-interview-questions Fri, 07 Apr 2017 10:25:14 +0000 https://resources.workable.com/?p=10070 Here are some examples of third interview questions to ask candidates. With these questions and answers, find employees who move from the third round to the final interview. 10 good third-round interview questions What is something you’d be happy doing every day at work? What resources/training would enhance your performance? Tell me about a time […]

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Here are some examples of third interview questions to ask candidates. With these questions and answers, find employees who move from the third round to the final interview.

Third interview questions

10 good third-round interview questions

  1. What is something you’d be happy doing every day at work?
  2. What resources/training would enhance your performance?
  3. Tell me about a time you took on a task that was out of your regular job duties due to an emergency. What happened and how did you manage the new task?
  4. What is more important: delivering an OK project on time or delivering a perfect project after the deadline?
  5. How do you think you can contribute to our company’s goals?
  6. If hired, what do you hope to learn in your first five months here?
  7. Describe the most challenging project you’ve worked on so far. What made it challenging and how did you overcome the obstacles?
  8. How do you prioritize tasks when faced with tight deadlines?
  9. How do you handle feedback, especially when it’s critical?
  10. How do you ensure that you stay updated with the latest trends and best practices in your industry?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What is something you’d be happy doing every day at work?

This question assesses the candidate’s passion and motivation for the role.

Sample answer:

“I’d be happy collaborating with a team and solving challenges. It’s what drives me and gives me a sense of accomplishment.”

2. What resources/training would enhance your performance?

This question gauges the candidate’s self-awareness and desire for professional growth.

Sample answer:

“I believe a course on advanced project management would be beneficial. It would provide me with strategies to handle multiple tasks efficiently.”

3. Tell me about a time you took on a task that was out of your regular job duties due to an emergency. What happened and how did you manage the new task?

This question evaluates adaptability and problem-solving skills.

Sample answer:

“Once, a team member unexpectedly took leave during a crucial project phase. I stepped in, quickly familiarized myself with their tasks, and ensured we met the deadline.”

4. What is more important: delivering an OK project on time or delivering a perfect project after the deadline?

This question assesses the candidate’s understanding of priorities.

Sample answer:

“Delivering on time is essential to maintain trust. I’d aim for the highest quality within the timeframe, but not at the expense of missing a deadline.”

5. How do you think you can contribute to our company’s goals?

This question evaluates the candidate’s understanding of the company’s objectives.

Sample answer:

“By bringing innovative solutions and a collaborative spirit, I believe I can drive projects forward and contribute to the company’s growth.”

6. If hired, what do you hope to learn in your first five months here?

This question gauges the candidate’s forward-thinking and eagerness to grow.

Sample answer:

“I hope to understand the company’s processes, culture, and key objectives. I’d also like to identify areas where I can immediately contribute.”

7. Describe the most challenging project you’ve worked on so far. What made it challenging and how did you overcome the obstacles?

This question assesses problem-solving skills and resilience.

Sample answer:

“I managed a project with multiple stakeholders and tight deadlines. Clear communication, prioritization, and teamwork were key to its success.”

8. How do you prioritize tasks when faced with tight deadlines?

This question aims to understand the candidate’s time management and decision-making skills.

Sample answer:

“I start by listing all tasks, then categorize them based on urgency and importance. I tackle high-priority tasks first and ensure regular communication with stakeholders about progress.”

9. How do you handle feedback, especially when it’s critical?

This question evaluates the candidate’s receptiveness to feedback and ability to use it constructively.

Sample answer:

“I view feedback as an opportunity to learn and improve. I listen carefully, ask questions for clarity, and then determine the best way to implement the feedback.”

10. How do you ensure that you stay updated with the latest trends and best practices in your industry?

This question assesses the candidate’s commitment to continuous learning and staying relevant in their field.

Sample answer:

“I regularly attend industry seminars, subscribe to relevant journals, and participate in online forums and discussions related to my field.”

What to ask candidates in a third-round interview

Before you reach a hiring decision, you screen and evaluate candidates through several interview rounds. Though the hiring process isn’t the same at each company and for every role, there are some basic guidelines:

  • Phone screening interviews are useful as the first contact with job applicants to determine whether they possess the must-have skills for the position.
  • Second-round interviews delve deeper into candidates’ skills and test how they’d manage work-related scenarios.
  • Third-round interviews evaluate whether candidates would be a good fit not only for the specific role but the entire organization.

For the third-round interview, use a combination of competency-based and situational interview questions to gauge how candidates handle complex situations. Identify candidates who:

  • Take creative approaches
  • Think proactively
  • Are motivated
  • Are holistic thinkers

If this is the final round of your hiring process, include questions that reveal candidates’ career goals. It’s best to opt for potential hires who share the same values with your company and are more likely to stick with you in the long-run.

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Adaptability interview questions and answers https://resources.workable.com/adaptability-interview-questions Thu, 06 Jul 2017 15:03:52 +0000 https://resources.workable.com/?p=18907 Use these sample adaptability interview questions during your hiring process to test how flexible candidates are in dynamic work environments and how well they adjust to change. 10 good adaptability interview questions How do you adjust to changes you have no control over? (e.g. A person from your team decides to quit.) If your coworkers […]

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Use these sample adaptability interview questions during your hiring process to test how flexible candidates are in dynamic work environments and how well they adjust to change.

Adaptability interview questions

10 good adaptability interview questions

  1. How do you adjust to changes you have no control over? (e.g. A person from your team decides to quit.)
  2. If your coworkers had a “this is how we do it” attitude to learning something new, how would you try to convince them to follow a different, more effective method of working?
  3. What are the biggest challenges you’re facing when starting a new job?
  4. You have been working on a client’s project for a while, when your manager informs you that the project’s requirements changed suddenly. What would you do?
  5. How do you re-adjust your schedule when your manager asks you to prepare a report within an hour? How do you make sure you don’t fall behind your regular tasks?
  6. Describe a time you were assigned new tasks (e.g. due to job enrichment or promotion.) How did you adapt?
  7. The new HR Manager implements formal, quarterly performance reviews for all employees. How would you prepare yourself and your team, if you were used to having only informal meetings?
  8. Tell me about a time you had to learn how to use a new tool at work. How long did it take you to understand its features and use it daily?
  9. The onboarding process requires employees to adjust to new team members and different working styles. How have you onboarded in past positions?
  10. For candidates considering a significant career change, what drives you to make that move and how confident are you with unfamiliar procedures and tasks?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How do you adjust to changes you have no control over? (e.g. A person from your team decides to quit.)

This question assesses a candidate’s ability to handle unexpected situations and their resilience in the face of challenges.

Sample answer:

Whenever I face unexpected changes, I first take a moment to understand the situation. I then prioritize my tasks and communicate with relevant stakeholders to ensure a smooth transition. It’s all about staying calm and finding solutions.

2. If your coworkers had a “this is how we do it” attitude to learning something new, how would you try to convince them to follow a different, more effective method of working?

This question evaluates a candidate’s persuasion skills and their ability to introduce and implement new ideas or methods.

Sample answer:

I would first gather evidence on the effectiveness of the new method, perhaps by testing it on a small scale. Then, I’d present my findings to my coworkers, highlighting the benefits and addressing any concerns they might have.

3. What are the biggest challenges you’re facing when starting a new job?

This question aims to understand the candidate’s self-awareness and how they handle the initial challenges of a new role.

Sample answer:

One of the challenges I face when starting a new job is understanding the company culture and dynamics. I overcome this by actively seeking feedback, asking questions, and building relationships with colleagues.

4. You have been working on a client’s project for a while, when your manager informs you that the project’s requirements changed suddenly. What would you do?

This question tests the candidate’s flexibility and problem-solving skills when faced with sudden changes.

Sample answer:

I would first seek clarity on the new requirements and assess the impact on the current work. Then, I’d adjust the project plan accordingly, ensuring that all team members are aligned and informed about the changes.

5. How do you re-adjust your schedule when your manager asks you to prepare a report within an hour? How do you make sure you don’t fall behind your regular tasks?

This question gauges the candidate’s time management skills and their ability to prioritize tasks under pressure.

Sample answer:

I would immediately prioritize the report, breaking it down into manageable sections. After completing the report, I’d assess my other tasks for the day and re-prioritize them, ensuring that critical tasks are addressed first.

6. Describe a time you were assigned new tasks (e.g. due to job enrichment or promotion.) How did you adapt?

This question seeks to understand how the candidate handles increased responsibilities or changes in their role.

Sample answer:

When I was promoted to a team lead position, I had to manage both my tasks and oversee my team’s work. I adapted by delegating effectively, setting clear expectations, and ensuring open communication with my team.

7. The new HR Manager implements formal, quarterly performance reviews for all employees. How would you prepare yourself and your team, if you were used to having only informal meetings?

This question assesses the candidate’s adaptability to new processes and their leadership skills in guiding their team through changes.

Sample answer:

I would start by understanding the objectives and format of the formal reviews. Then, I’d communicate these changes to my team, ensuring they understand the benefits and are prepared with the necessary documentation.

8. Tell me about a time you had to learn how to use a new tool at work. How long did it take you to understand its features and use it daily?

This question evaluates the candidate’s ability to quickly learn and adapt to new tools or technologies.

Sample answer:

When our company introduced a new project management tool, I took the initiative to attend training sessions and practice using the tool. Within a week, I was comfortable with its features and started using it daily for my tasks.

9. The onboarding process requires employees to adjust to new team members and different working styles. How have you onboarded in past positions?

This question aims to understand the candidate’s experience with onboarding and how they adapt to new team dynamics.

Sample answer:

In my previous role, I made it a point to have one-on-one meetings with new team members to understand their working style. I also ensured they had access to all necessary resources and provided guidance whenever needed.

10. For candidates considering a significant career change, what drives you to make that move and how confident are you with unfamiliar procedures and tasks?

This question delves into the candidate’s motivation for change and their confidence in navigating unfamiliar territory.

Sample answer:

I’m driven by the desire to continuously learn and challenge myself. While unfamiliar procedures can be daunting, I’m confident in my ability to quickly learn and adapt. I believe that stepping out of my comfort zone is essential for personal and professional growth.

Why is it important to test candidates’ adaptability skills in interviews

Companies often need to change to meet new demands. Good companies have employees who swiftly adapt to industry, market and technology changes.

Employees with the skills to adapt to change ultimately help companies grow. These employees:

  • Stay calm under pressure
  • Try out new tools and techniques to improve their work
  • Quickly come up with solutions, when problems arise
  • Accept new team members and working styles

The following questions will help you evaluate how candidates:

  • Deal with unpredictable conditions (e.g. when a team member quits)
  • Adjust to changing circumstances (e.g. when clients modify their requirements)
  • Help their coworkers embrace change (e.g. when they have to comply with a new company policy)
  • Take on new tasks (e.g. when their job requirements increase)

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Purchasing agent interview questions and answers https://resources.workable.com/purchasing-agent-interview-questions Thu, 09 Jun 2016 09:01:41 +0000 https://resources.workable.com/?p=5261 These Purchasing Agent interview questions bring together a snapshot of skills and qualifications you should look for in candidates to find the best. 10 good purchasing agent interview questions What’s the challenge in using just-in-time inventories? How would you ensure this system works well? Imagine you are considering two supplier options: one supplier who has […]

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These Purchasing Agent interview questions bring together a snapshot of skills and qualifications you should look for in candidates to find the best.

purchasing agent interview questions

10 good purchasing agent interview questions

  1. What’s the challenge in using just-in-time inventories? How would you ensure this system works well?
  2. Imagine you are considering two supplier options: one supplier who has very high-quality products but is expensive and one whose products have a lower quality but are cheaper. What do you do?
  3. What steps do you take to make sure purchases will be delivered on time?
  4. If I gave you a purchase order, how would you go about fulfilling it?
  5. How do you decide which goods you need to buy and at what quantities?
  6. How has your background prepared you for this role in our company?
  7. What do you need to consider when buying a product?
  8. What are your strategies for discovering the best products?
  9. What factors would you consider when closing a deal with a supplier?
  10. What is your experience in creating reports?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What’s the challenge in using just-in-time inventories? How would you ensure this system works well?

Just-in-time inventories require precise timing and efficient coordination with suppliers to ensure that products are available when needed, without holding excess stock.

Sample Answer:

“The main challenge is predicting demand accurately and ensuring timely deliveries. I’d work closely with suppliers, set clear expectations, and use inventory management software to monitor stock levels.”

2. Imagine you are considering two supplier options: one supplier who has very high-quality products but is expensive and one whose products have a lower quality but are cheaper. What do you do?

This question assesses the candidate’s ability to balance quality with cost.

Sample Answer:

“I’d evaluate the long-term benefits. If the high-quality product leads to fewer replacements or better customer satisfaction, it might justify the cost. However, if the cheaper product meets our standards, I’d consider it for short-term needs.”

3. What steps do you take to make sure purchases will be delivered on time?

Timely delivery is crucial to maintain operations without disruptions.

Sample Answer:

“I maintain open communication with suppliers, set clear delivery expectations, monitor order statuses, and have contingency plans for any delays.”

4. If I gave you a purchase order, how would you go about fulfilling it?

Understanding the process of fulfilling a purchase order showcases the candidate’s organizational skills.

Sample Answer:

“I’d first review the order for accuracy, then check our inventory. If needed, I’d identify potential suppliers, get quotes, and place the order ensuring timely delivery.”

5. How do you decide which goods you need to buy and at what quantities?

This question gauges the candidate’s ability to forecast and manage inventory.

Sample Answer:

“I analyze past sales data, consider upcoming promotions or events, and use inventory management tools to predict demand. Regular stock checks also help in making informed decisions.”

6. How has your background prepared you for this role in our company?

Understanding the candidate’s past experience can indicate their suitability for the role.

Sample Answer:

“Having worked in the retail sector for 5 years, I’ve developed strong relationships with suppliers and understand market trends. My experience with inventory management software also ensures efficient procurement processes.”

7. What do you need to consider when buying a product?

This question tests the candidate’s comprehensive understanding of procurement.

Sample Answer:

“I consider product quality, cost, supplier reliability, delivery time, and the product’s alignment with our company’s needs.”

8. What are your strategies for discovering the best products?

The ability to source the best products is crucial for a purchasing agent.

Sample Answer:

“I stay updated with industry trends, attend trade shows, seek feedback from end-users, and constantly review and assess supplier performance.”

9. What factors would you consider when closing a deal with a supplier?

Closing deals effectively ensures the company gets the best value.

Sample Answer:

“I consider product quality, pricing, payment terms, delivery timelines, and the supplier’s track record. Building a good relationship with suppliers also helps in negotiations.”

10. What is your experience in creating reports?

Reports help in analyzing and improving the procurement process.

Sample Answer:

“I’ve created monthly procurement reports showcasing spending, supplier performance, and inventory levels. I’m also proficient in using tools like Excel and procurement software for detailed analysis.”

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Prep Cook interview questions and answers https://resources.workable.com/prep-cook-interview-questions Wed, 20 Apr 2016 11:26:19 +0000 https://resources.workable.com/?p=4454 These Prep Cook interview questions give you an idea on what prep cook skills to look for. 10 good prep cook interview questions If you suddenly had a lot of work to do and other prep cooks weren’t helping, how would you handle it? What would you do if you were asked to prepare a […]

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These Prep Cook interview questions give you an idea on what prep cook skills to look for.

prep cook interview questions

10 good prep cook interview questions

  1. If you suddenly had a lot of work to do and other prep cooks weren’t helping, how would you handle it?
  2. What would you do if you were asked to prepare a sauce you had never prepared before?
  3. Imagine you have a question about something but the chef isn’t around. What do you do?
  4. In what order would you place different ingredients (vegetables, meat, fish etc.) in the refrigerator?
  5. What’s your experience in food handling?
  6. Do you prefer working alone or as a team?
  7. What do you do to stay punctual?
  8. What did you like most in our menu?
  9. What entrees/sauces/etc. can you prepare?
  10. How do you ensure cooks have always adequate supplies during a rush?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. If you suddenly had a lot of work to do and other prep cooks weren’t helping, how would you handle it?

This question assesses the candidate’s problem-solving skills and ability to handle stressful situations.

Sample answer:

“I would prioritize tasks based on urgency and try to complete the most critical ones first. If time permits, I’d approach my colleagues for assistance or inform the head chef about the situation.”

2. What would you do if you were asked to prepare a sauce you had never prepared before?

This question evaluates adaptability and the willingness to learn.

Sample answer:

“I would ask a colleague or consult a reliable recipe. If neither is available, I’d rely on my culinary knowledge to attempt the sauce, ensuring it aligns with the dish’s flavor profile.”

3. Imagine you have a question about something but the chef isn’t around. What do you do?

This question gauges initiative and problem-solving.

Sample answer:

“I’d first try to find the answer myself or ask a senior colleague. If it’s a critical decision, I’d wait for the chef’s guidance.”

4. In what order would you place different ingredients (vegetables, meat, fish etc.) in the refrigerator?

This question tests knowledge of food safety and storage.

Sample answer:

“I’d place raw meats at the bottom to prevent cross-contamination, followed by fish, then dairy, and vegetables on top.”

5. What’s your experience in food handling?

Understanding the candidate’s background in food safety and handling is crucial.

Sample answer:

“I’ve worked in various kitchens for over five years and have always adhered to strict food safety guidelines. I also have a food handler’s permit.”

6. Do you prefer working alone or as a team?

This assesses the candidate’s teamwork skills and individual work preference.

Sample answer:

“While I’m comfortable working alone, I believe teamwork in a kitchen setting ensures efficiency and a smoother workflow.”

7. What do you do to stay punctual?

Punctuality is vital in a fast-paced kitchen environment.

Sample answer:

“I always set multiple alarms and ensure I prepare everything I need for work the night before.”

8. What did you like most in our menu?

This question gauges the candidate’s familiarity with the restaurant’s offerings.

Sample answer:

“I appreciate the diverse range of dishes, especially the emphasis on fresh, local ingredients.”

9. What entrees/sauces/etc. can you prepare?

Understanding the candidate’s culinary skills is essential.

Sample answer:

“I’m proficient in preparing various entrees, from grilled dishes to pastas. I can also make a range of sauces, including béchamel, marinara, and hollandaise.”

10. How do you ensure cooks have always adequate supplies during a rush?

This question tests organizational and foresight skills.

Sample answer:

“I always keep an inventory checklist and ensure all ingredients are prepped and stocked before peak hours.”

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Operating Room Nurse interview questions and answers https://resources.workable.com/operating-room-nurse-interview-questions Fri, 20 May 2016 12:51:23 +0000 https://resources.workable.com/?p=5101 This operating room nurse interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions. 10 good operating room nurse interview questions What would you do if you noticed the sterile field was contaminated? What are three things you should always ask a patient before surgery? […]

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This operating room nurse interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

operating room nurse interview questions

10 good operating room nurse interview questions

  1. What would you do if you noticed the sterile field was contaminated?
  2. What are three things you should always ask a patient before surgery?
  3. How would you prepare a patient for a tracheotomy or another surgical procedure?
  4. How would you react if you saw there was something wrong with the patient’s vital signs during surgery?
  5. Imagine you had to prepare the operating room for a patient with a latex allergy. How would you do it?
  6. Imagine you had to prepare for an operation you don’t have experience with. What do you do?
  7. How has your experience prepared you for this role?
  8. In what types of operations do you have experience as a perioperative nurse?
  9. What’s a “time out”?
  10. Why is surgical skin preparation important and how would you do it?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What would you do if you noticed the sterile field was contaminated?

Ensuring a sterile environment is crucial in surgeries. This question assesses the candidate’s knowledge and quick decision-making skills in maintaining a sterile field.

Sample answer:

“If I noticed contamination, I’d immediately inform the surgical team. Depending on the extent, we might need to replace the contaminated instruments or materials. Ensuring patient safety is paramount, so I’d follow the hospital’s protocol for such situations.”

2. What are three things you should always ask a patient before surgery?

This question evaluates the nurse’s patient assessment skills and their understanding of pre-operative procedures.

Sample answer:

“Before surgery, I’d always ask the patient about any allergies, the last time they ate or drank, and if they understand the procedure they’re about to undergo.”

3. How would you prepare a patient for a tracheotomy or another surgical procedure?

Preparation is key for any surgical procedure. This question delves into the nurse’s knowledge of specific surgeries and their protocols.

Sample answer:

“For a tracheotomy, I’d first ensure the patient is in the correct position, typically neck extended. I’d then clean and drape the area. Ensuring the patient is comfortable and informed about the procedure is also vital.”

4. How would you react if you saw there was something wrong with the patient’s vital signs during surgery?

This question tests the nurse’s ability to act swiftly and appropriately during emergencies.

Sample answer:

“I’d immediately alert the surgeon and anesthesiologist. Depending on the change, I might administer medications or fluids as directed. It’s crucial to act quickly and stay calm.”

5. Imagine you had to prepare the operating room for a patient with a latex allergy. How would you do it?

Understanding allergies and their implications is essential. This question assesses the nurse’s knowledge of latex allergies and their impact in the OR.

Sample answer:

“I’d ensure that all latex products are removed from the OR. I’d use latex-free gloves, instruments, and other supplies. The entire surgical team would be informed of the allergy to prevent any inadvertent exposure.”

6. Imagine you had to prepare for an operation you don’t have experience with. What do you do?

Adaptability is a valuable trait for nurses. This question gauges the nurse’s willingness to learn and adapt.

Sample answer:

“I’d research the procedure, consult with experienced colleagues, and review the hospital’s protocols. I believe in being well-prepared, so I’d take every step to ensure I’m familiar with the procedure.”

7. How has your experience prepared you for this role?

This question provides insight into the nurse’s past experiences and how they relate to the current role.

Sample answer:

“Having worked in various surgical settings, I’ve gained experience in both scrub and circulating roles. I’ve dealt with emergencies, learned from seasoned surgeons, and continuously updated my skills.”

8. In what types of operations do you have experience as a perioperative nurse?

Understanding the nurse’s background in surgeries can help determine their fit for specific roles.

Sample answer:

“I’ve assisted in orthopedic, cardiovascular, and general surgeries. Each type has honed my skills and taught me the nuances of different surgical procedures.”

9. What’s a “time out”?

This question tests the nurse’s knowledge of safety protocols in the OR.

Sample answer:

“A ‘time out’ is a safety procedure where the surgical team pauses before the incision to confirm the correct patient, procedure, and surgical site.”

10. Why is surgical skin preparation important and how would you do it?

Ensuring the surgical site is clean is crucial. This question assesses the nurse’s understanding of this process.

Sample answer:

“Surgical skin preparation reduces the risk of post-operative infections. I’d clean the area with an antiseptic solution, using a back-and-forth motion, starting from the incision site and moving outward.”

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Program Coordinator interview questions and answers https://resources.workable.com/program-coordinator-interview-questions Fri, 15 Apr 2016 11:32:00 +0000 https://resources.workable.com/?p=4424 These Program Coordinator interview questions can help you in your quest for great candidates. Choose those more relevant to your business and add your own. 10 good program coordinator interview questions Imagine you have to schedule and plan a conference from start to finish. What things would you consider and what steps would you follow? […]

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These Program Coordinator interview questions can help you in your quest for great candidates. Choose those more relevant to your business and add your own.

program coordinator interview questions

10 good program coordinator interview questions

  1. Imagine you have to schedule and plan a conference from start to finish. What things would you consider and what steps would you follow?
  2. What would you do if an internal client were bothering you with insignificant questions while you had an important task to finish?
  3. How has your background prepared you for this role?
  4. How do you think you can contribute to this position?
  5. What’s your experience with budgeting/bookkeeping?
  6. What kind of technology tools/software should a program coordinator be familiar with? How proficient are you in using them?
  7. Do you have experience in dealing with diversity? How do you increase diversity awareness?
  8. What’s your experience with fundraising?
  9. Rate your skills in creating proposals/presentations on a scale of 1 to 10.
  10. Describe a time when you had to manage multiple projects simultaneously. How did you prioritize and ensure timely completion?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Imagine you have to schedule and plan a conference from start to finish. What things would you consider and what steps would you follow?

Organizing a conference requires meticulous planning and attention to detail. This question assesses the candidate’s organizational skills and their ability to handle complex tasks.

Sample answer:

“I would start by defining the conference’s objectives and target audience. Next, I’d secure a suitable venue, finalize the date, and create a budget. I’d then work on the agenda, invite speakers, and promote the event. Regular check-ins, contingency planning, and post-event feedback would also be essential.”

2. What would you do if an internal client were bothering you with insignificant questions while you had an important task to finish?

This question evaluates the candidate’s interpersonal skills and their ability to manage distractions while maintaining professionalism.

Sample answer:

“I would politely acknowledge the client’s concerns and let them know that I’m currently working on a pressing task. I’d offer to address their questions at a later time or direct them to another colleague who might assist them immediately.”

3. How has your background prepared you for this role?

Understanding a candidate’s past experiences can provide insights into their suitability for the program coordinator role.

Sample answer:

“My background in event management and administration has equipped me with the skills to plan, execute, and oversee various programs. I’ve also gained experience in budgeting, team coordination, and stakeholder communication, all of which are crucial for this role.”

4. How do you think you can contribute to this position?

This question seeks to understand the unique value the candidate can bring to the role.

Sample answer:

“With my expertise in project management and my knack for building strong relationships, I believe I can streamline operations, foster collaboration, and ensure the successful execution of programs.”

5. What’s your experience with budgeting/bookkeeping?

Budget management is a key aspect of a program coordinator’s role. This question assesses the candidate’s financial acumen.

Sample answer:

“I have managed budgets for various projects in my previous roles, ensuring optimal allocation of resources and tracking expenses. I’m also familiar with bookkeeping tools like QuickBooks, which I’ve used to maintain financial records.”

6. What kind of technology tools/software should a program coordinator be familiar with? How proficient are you in using them?

This question evaluates the candidate’s technological proficiency, which is essential for efficient program coordination in today’s digital age.

Sample answer:

“I believe a program coordinator should be familiar with project management tools like Trello or Asana, communication platforms like Slack, and Microsoft Office Suite for documentation. I’ve used these tools extensively in my previous roles, ensuring smooth coordination and communication.”

7. Do you have experience in dealing with diversity? How do you increase diversity awareness?

This question assesses the candidate’s understanding and commitment to promoting diversity and inclusion within the organization.

Sample answer:

“Yes, I’ve worked in diverse teams and believe in the importance of diverse perspectives. To increase awareness, I’d organize workshops, invite speakers on the topic, and ensure our programs are inclusive and cater to diverse audiences.”

8. What’s your experience with fundraising?

Fundraising can be a part of a program coordinator’s role, especially in non-profit settings. This question gauges the candidate’s experience and skills in this area.

Sample answer:

“I’ve been involved in several fundraising campaigns, where I helped strategize and execute events, online campaigns, and donor outreach. My efforts have collectively raised over $100,000 for various initiatives.”

9. Rate your skills in creating proposals/presentations on a scale of 1 to 10.

This question aims to understand the candidate’s confidence and proficiency in creating compelling proposals or presentations, a key aspect of the role.

Sample answer:

“I’d rate myself an 8. I’m confident in my ability to create clear, persuasive presentations using tools like PowerPoint and Prezi. I always ensure they’re tailored to the audience and effectively convey the message.”

10. Describe a time when you had to manage multiple projects simultaneously. How did you prioritize and ensure timely completion?

This question delves into the candidate’s multitasking and time management skills, crucial for a program coordinator role.

Sample answer:

“Last year, I managed three projects with overlapping timelines. I started by creating a master schedule, setting clear milestones for each project. Regular check-ins with teams and stakeholders, combined with a prioritized to-do list, ensured I met all deadlines without compromising on quality.”

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HR Director interview questions and answers https://resources.workable.com/hr-director-interview-questions Wed, 30 Mar 2016 10:02:35 +0000 https://resources.workable.com/?p=4334 This HR Director interview profile provides you with interview questions you can use to evaluate candidates. Adjust them to your specific positions to make the right choice. Make sure that you are interviewing the best HR directors. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good HR director interview questions What’s your experience […]

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This HR Director interview profile provides you with interview questions you can use to evaluate candidates. Adjust them to your specific positions to make the right choice.

hr-director

Make sure that you are interviewing the best HR directors. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good HR director interview questions

  1. What’s your experience with HR software?
  2. What do you know about EEO laws/FMLA/etc.?
  3. What KPI’s do you use to measure the effectiveness of the HR function?
  4. If you have to use three words to describe the role of an HR Director in a company, what would those be? Why?
  5. How do the company’s HR needs influence strategic planning?
  6. What do you do to ensure the HR department’s objectives are aligned with strategic goals?
  7. What is company culture to you? How would you maintain it as the company grows?
  8. What can HR do to influence the company culture?
  9. What steps would you take to ensure diversity in the organization?
  10. How do you stay current and ensure compliance with employment laws?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What’s your experience with HR software?

Understanding an HR Director’s familiarity with HR software is crucial as it’s an integral tool for modern HR functions.

Sample answer:

“I’ve worked with various HR software like Workday, BambooHR, and PeopleSoft. They’ve been instrumental in streamlining processes, from recruitment to performance evaluations.”

2. What do you know about EEO laws/FMLA/etc.?

Knowledge about employment laws ensures that the company remains compliant and avoids potential legal pitfalls.

Sample answer:

“I’m well-versed with EEO laws ensuring equal employment opportunities and FMLA, which allows employees to take unpaid leave for specific reasons. Staying updated with these laws is crucial to avoid legal complications.”

3. What KPI’s do you use to measure the effectiveness of the HR function?

This question gauges how an HR Director measures success and effectiveness in their role.

Sample answer:

“I focus on metrics like employee turnover rate, time to hire, training ROI, and employee satisfaction scores to evaluate the HR function’s effectiveness.”

4. If you have to use three words to describe the role of an HR Director in a company, what would those be? Why?

This question reveals the candidate’s perspective on the role’s essence.

Sample answer:

“Strategist, mediator, and advocate. An HR Director strategizes for organizational growth, mediates to resolve conflicts, and advocates for both employees and the company’s best interests.”

5. How do the company’s HR needs influence strategic planning?

Understanding the interplay between HR needs and strategic planning is vital for any HR Director.

Sample answer:

“HR needs directly influence strategic planning by determining talent requirements, training needs, and organizational culture shifts. Aligning these with business goals ensures a cohesive approach to company growth.”

6. What do you do to ensure the HR department’s objectives are aligned with strategic goals?

This question probes the candidate’s approach to aligning HR objectives with company goals.

Sample answer:

“I regularly collaborate with department heads to understand their goals. Then, I ensure HR initiatives, like training programs or recruitment drives, support these objectives.”

7. What is company culture to you? How would you maintain it as the company grows?

Understanding the candidate’s perspective on company culture is crucial, especially for a role that significantly influences it.

Sample answer:

“To me, company culture is a blend of values, behaviors, and shared goals. As the company grows, I’d maintain it by regularly revisiting our values, ensuring they’re embedded in our processes, and fostering open communication.”

8. What can HR do to influence the company culture?

This question gauges the candidate’s understanding of HR’s role in shaping and maintaining company culture.

Sample answer:

“HR can influence company culture by implementing policies that reflect the company’s values, promoting open communication, recognizing employee achievements, and ensuring leaders exemplify the desired culture.”

9. What steps would you take to ensure diversity in the organization?

Diversity is a critical aspect of modern workplaces, and this question assesses the candidate’s approach to fostering it.

Sample answer:

“I’d start with unbiased recruitment processes, offer diversity training, and create resource groups. Additionally, I’d ensure our policies are inclusive and regularly gather feedback to make necessary improvements.”

10. How do you stay current and ensure compliance with employment laws?

Staying updated with employment laws is crucial for HR roles to avoid legal complications.

Sample answer:

“I subscribe to HR newsletters, attend seminars, and collaborate with legal teams. Regular training sessions for the HR team also ensure we’re always compliant.”

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Assistant Manager interview questions and answers https://resources.workable.com/assistant-manager-interview-questions Tue, 17 May 2016 10:09:34 +0000 https://resources.workable.com/?p=5059 These Assistant Manager interview questions can help you find the best candidate for this position. Use them as a guide and add your own. Similar job titles include Assistant Store Manager, Assistant Retail Manager, Assistant Restaurant Manager, Assistant Bar Manager and Assistant F&B Manager. Make sure that you are interviewing the best Assistant manager candidates. Sign […]

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These Assistant Manager interview questions can help you find the best candidate for this position. Use them as a guide and add your own. Similar job titles include Assistant Store Manager, Assistant Retail Manager, Assistant Restaurant Manager, Assistant Bar Manager and Assistant F&B Manager.

assistant manager interview questions

Make sure that you are interviewing the best Assistant manager candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good assistant manager interview questions

  1. If an important decision had to be made, but you couldn’t reach the manager, what would you do?
  2. Imagine there are too many customers on a particular day and employees are barely managing to attend to all of them. Given that customer service standards are beginning to slip, how would you handle this?
  3. What would you do if an employee was underperforming?
  4. If you had to attend to customers, the manager, and a shipment at the same time, what would you do?
  5. Why does a department need an assistant manager?
  6. What kind of reports should an assistant manager prepare?
  7. How do you decide how to delegate responsibilities?
  8. Do you mind working with targets?
  9. What’s your experience with hiring personnel?
  10. What financial statements do you have experience with?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. If an important decision had to be made, but you couldn’t reach the manager, what would you do?

This question assesses the candidate’s decision-making skills and their ability to handle responsibility in the absence of higher authority.

Sample Answer:

“I would assess the situation, gather all relevant information, and make an informed decision based on the company’s best interests. I’d also document the decision and communicate it to the manager as soon as possible.”

2. Imagine there are too many customers on a particular day and employees are barely managing to attend to all of them. Given that customer service standards are beginning to slip, how would you handle this?

This question evaluates the candidate’s problem-solving skills and their ability to manage stressful situations.

Sample Answer:

“I would first prioritize tasks and delegate responsibilities to ensure immediate customer needs are met. If necessary, I’d step in to assist. After the rush, I’d conduct a brief meeting to discuss what went wrong and how we can better prepare in the future.”

3. What would you do if an employee was underperforming?

This question gauges the candidate’s management and leadership skills.

Sample Answer:

“I would first have a one-on-one conversation with the employee to understand any underlying issues. I’d provide feedback, set clear expectations, and offer support or training if needed. If there’s no improvement, I’d consider further actions in line with company policies.”

4. If you had to attend to customers, the manager, and a shipment at the same time, what would you do?

This question tests the candidate’s multitasking and prioritization skills.

Sample Answer:

“I would quickly assess the urgency of each task. If the shipment requires immediate attention, I’d delegate customer queries to another team member while updating the manager about the situation and handling the shipment.”

5. Why does a department need an assistant manager?

This question helps understand the candidate’s perspective on the role and its importance.

Sample Answer:

“An assistant manager supports the manager in overseeing departmental operations, ensuring tasks are completed efficiently. They also act as a bridge between staff and management, helping with communication, training, and problem-solving.”

6. What kind of reports should an assistant manager prepare?

This question assesses the candidate’s understanding of administrative responsibilities.

Sample Answer:

“An assistant manager should prepare reports on sales figures, inventory levels, employee performance, and customer feedback. They might also be responsible for financial reports, such as profit and loss statements, depending on the industry.”

7. How do you decide how to delegate responsibilities?

This question evaluates the candidate’s management style and their ability to assign tasks effectively.

Sample Answer:

“I consider the strengths, weaknesses, and workload of each team member. I aim to assign tasks that align with their strengths while also providing opportunities for growth.”

8. Do you mind working with targets?

This question gauges the candidate’s comfort level with performance metrics and goals.

Sample Answer:

“Not at all. Targets provide a clear direction and motivate me to achieve better results. They offer a measurable way to assess performance and areas of improvement.”

9. What’s your experience with hiring personnel?

This question assesses the candidate’s experience in recruitment and their ability to identify potential talent.

Sample Answer:

“I’ve been involved in the hiring process at my previous job, from reviewing applications to conducting interviews. I focus on both technical skills and cultural fit when evaluating candidates.”

10. What financial statements do you have experience with?

This question tests the candidate’s familiarity with financial documentation and their ability to interpret and use these documents.

Sample Answer:

“I’ve worked with balance sheets, income statements, and cash flow statements. I use them to analyze the financial health of the department and make informed budgetary decisions.”

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Finance Manager interview questions and answers https://resources.workable.com/finance-manager-interview-questions Thu, 09 Jun 2016 13:22:03 +0000 https://resources.workable.com/?p=5268 These Finance Manager interview questions will help you look for important skills in candidates. Adjust them to fit your position and company. Similar job titles include Tax Manager. Make sure that you are interviewing the best Finance manager candidates. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good finance manager interview questions Imagine upper […]

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These Finance Manager interview questions will help you look for important skills in candidates. Adjust them to fit your position and company. Similar job titles include Tax Manager.

finance manager interview questions

Make sure that you are interviewing the best Finance manager candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good finance manager interview questions

  1. Imagine upper management asks you to tell them whether the company should continue offering a product/service. How would you go about it?
  2. When you have to deal with multiple priorities, how do you manage?
  3. If one of your subordinates made an error, how would you handle it?
  4. Imagine there’s a conflict between two accountants you supervise. How do you resolve it?
  5. If we bought new equipment, how would the financial statements change?
  6. How would you help staff change from a “this is how it’s always done” approach to new processes you implement?
  7. What kind of financial reports does upper management need and why?
  8. What methods/metrics do you use to evaluate the organization’s progress?
  9. What are key elements to look at when evaluating the company’s investments?
  10. Is a cash flow statement enough to tell whether a company is doing well?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Imagine upper management asks you to tell them whether the company should continue offering a product/service. How would you go about it?

This question assesses the candidate’s analytical skills and their approach to making data-driven decisions.

Sample answer:

I would conduct a thorough financial analysis, considering factors like product profitability, sales trends, and market demand. Additionally, I’d evaluate indirect factors like brand value and customer feedback. Based on the findings, I’d present a recommendation backed by data.

2. When you have to deal with multiple priorities, how do you manage?

This question gauges the candidate’s time management and prioritization skills.

Sample answer:

I prioritize tasks based on their urgency and importance. I also use tools like Trello or Asana to keep track of tasks and deadlines. Regular check-ins with my team ensure we’re aligned and making progress on key initiatives.

3. If one of your subordinates made an error, how would you handle it?

This question evaluates the candidate’s leadership and problem-solving abilities.

Sample answer:

I’d first assess the impact of the error. If it’s rectifiable, I’d work with the individual to correct it. I believe in using such instances as learning opportunities, so I’d discuss the mistake with the employee, ensuring they understand and learn from it.

4. Imagine there’s a conflict between two accountants you supervise. How do you resolve it?

This question probes the candidate’s conflict resolution skills.

Sample answer:

I’d arrange a meeting with both accountants to understand the root of the conflict. By facilitating open communication, we can identify the issue and collaboratively find a solution. If needed, I’d provide additional training or resources to prevent future conflicts.

5. If we bought new equipment, how would the financial statements change?

This question tests the candidate’s understanding of financial statements and accounting principles.

Sample answer:

Purchasing new equipment would increase the company’s assets on the balance sheet. Depending on how the equipment is financed, there might be changes in liabilities (if borrowed) or equity (if paid from retained earnings). Additionally, the income statement might reflect depreciation expenses over time.

6. How would you help staff change from a “this is how it’s always done” approach to new processes you implement?

This question assesses the candidate’s change management skills.

Sample answer:

I’d start by explaining the reasons behind the change and the benefits it brings. Training sessions would be organized to familiarize staff with the new processes. I believe in taking feedback and making adjustments based on it to ensure a smooth transition.

7. What kind of financial reports does upper management need and why?

This question gauges the candidate’s understanding of the information needs of senior management.

Sample answer:

Upper management typically requires reports like the income statement, balance sheet, and cash flow statement to understand the company’s financial health. Additionally, they might need budget variance reports, forecasts, and ROI analyses for strategic decision-making.

8. What methods/metrics do you use to evaluate the organization’s progress?

This question probes the candidate’s approach to performance measurement.

Sample answer:

I rely on key financial metrics like net profit margin, ROI, and working capital ratio. Additionally, non-financial metrics like customer satisfaction and employee turnover rates provide a holistic view of organizational progress.

9. What are key elements to look at when evaluating the company’s investments?

This question tests the candidate’s investment analysis skills.

Sample answer:

Key elements include the potential ROI, payback period, and net present value. It’s also essential to consider the risk associated with the investment, its alignment with company strategy, and potential long-term benefits.

10. Is a cash flow statement enough to tell whether a company is doing well?

This question evaluates the candidate’s depth of financial knowledge.

Sample answer:

While a cash flow statement provides insights into a company’s liquidity and operational efficiency, it’s just one piece of the puzzle. To get a comprehensive view, one should also consider the income statement, balance sheet, and other relevant financial and non-financial indicators.

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Leadership interview questions and answers https://resources.workable.com/leadership-interview-questions Fri, 17 Feb 2017 10:09:55 +0000 https://resources.workable.com/?p=8554 Here’s a sample of great leadership interview questions to ask candidates. With these questions, you’ll learn about leadership experience, skills and leadership styles. 10 good leadership interview questions Tell me about a time you struggled with work-life balance. Did you manage to solve the problem? How did you do it? Tell me about a time […]

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Here’s a sample of great leadership interview questions to ask candidates. With these questions, you’ll learn about leadership experience, skills and leadership styles.

leadership interview questions

10 good leadership interview questions

  1. Tell me about a time you struggled with work-life balance. Did you manage to solve the problem? How did you do it?
  2. Tell me about a time you took the lead in a team project. What was the outcome of the project?
  3. Tell me about a time your idea improved the company in some way. How did you make sure it was implemented?
  4. Two employees left from your team just before the deadline on a big project. How would you change your leadership style to meet the deadline?
  5. How do you monitor the performance of individual team members?
  6. In what specific ways do you motivate your team?
  7. How do you make decisions about the compensation of team members?
  8. How would you describe your leadership style?
  9. How do you handle conflicts within your team?
  10. How do you ensure that your team meets its objectives and targets?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Tell me about a time you struggled with work-life balance. Did you manage to solve the problem? How did you do it?

This question assesses a candidate’s ability to manage personal and professional responsibilities while maintaining a leadership role.

Sample answer:

“I once had a project that coincided with personal commitments. I prioritized tasks, delegated effectively, and ensured clear communication with my team. By setting boundaries and being proactive, I managed to maintain a balance without compromising on either front.”

2. Tell me about a time you took the lead in a team project. What was the outcome of the project?

This question evaluates a candidate’s leadership skills in a team setting and their impact on the project’s outcome.

Sample answer:

“I led a team on a marketing campaign. By fostering collaboration and ensuring everyone’s strengths were utilized, we exceeded our target KPIs and increased sales by 20%.”

3. Tell me about a time your idea improved the company in some way. How did you make sure it was implemented?

This question gauges a candidate’s initiative and their ability to drive change within an organization.

Sample answer:

“I proposed a new CRM system that could streamline our sales process. I presented a detailed plan to the management, highlighting the benefits. Once approved, I oversaw its implementation and training, resulting in a 30% increase in efficiency.”

4. Two employees left from your team just before the deadline on a big project. How would you change your leadership style to meet the deadline?

This question assesses adaptability and crisis management skills in leadership roles.

Sample answer:

“I would first evaluate the remaining team’s strengths and redistribute tasks accordingly. I’d also increase check-ins and offer additional support, ensuring we stay on track and meet the deadline.”

5. How do you monitor the performance of individual team members?

This question delves into a candidate’s approach to performance management and team oversight.

Sample answer:

“I use a combination of regular one-on-one check-ins, team meetings, and performance metrics to monitor progress. This allows me to provide timely feedback and address any issues proactively.”

6. In what specific ways do you motivate your team?

Understanding how a candidate motivates their team can provide insights into their leadership style.

Sample answer:

“I believe in recognizing and celebrating small wins, providing opportunities for professional growth, and ensuring open communication. This creates a positive environment where team members feel valued and motivated.”

7. How do you make decisions about the compensation of team members?

This question evaluates a candidate’s fairness and transparency in making compensation-related decisions.

Sample answer:

“I base compensation decisions on a combination of performance metrics, market benchmarks, and individual contributions. I also ensure that the process is transparent and that team members have clear performance goals.”

8. How would you describe your leadership style?

This is a direct question to understand a candidate’s self-awareness and how they perceive their leadership approach.

Sample answer:

“I’d describe my leadership style as ‘collaborative.’ I believe in empowering team members, fostering open communication, and making collective decisions.”

9. How do you handle conflicts within your team?

Conflict management is a crucial aspect of leadership, and this question assesses a candidate’s approach to resolving internal disputes.

Sample answer:

“I address conflicts head-on by facilitating open discussions between the involved parties. I listen to all sides, ensure understanding, and guide the team towards a collaborative solution.”

10. How do you ensure that your team meets its objectives and targets?

This question gauges a candidate’s strategic planning and execution skills.

Sample answer:

“I set clear expectations, establish measurable KPIs, and conduct regular progress check-ins. I also provide the necessary resources and support to ensure the team can effectively meet its objectives.”

Why is it important to ask candidates leadership interview questions

When you’re hiring for a senior level position (e.g. team leaders), look for soft skills in candidates that may reflect their leadership styles. These can include:

  • Motivation: How they use feedback and acknowledgment to inspire productivity
  • Delegation: How they identify employees’ strengths and weaknesses to assign duties
  • Communication: How they encourage team members to express concerns and ideas
  • Integrity: How they handle confidential information, manage work relationships and follow company policies to set a good example for their team

Good leaders add value to the company by fostering a collaborative environment and welcoming new ideas. Leadership interview questions help recruiters get greater insight into a candidate’s way of working. Use job-related examples to understand how candidates:

  • manage (or collaborate in) a team to achieve goals
  • motivate their subordinates/co-workers
  • approach challenges and conflicts in a team
  • reach decisions

These interview questions can also reveal the leadership potential of candidates, even if they’re interviewing for entry-level roles. Employees with leadership skills and experience tend to show commitment to their job and overcome obstacles in a timely manner.

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Debt Collector interview questions and answers https://resources.workable.com/debt-collector-interview-questions Fri, 10 Jun 2016 13:06:53 +0000 https://resources.workable.com/?p=5291 These Debt Collector interview questions will guide your interview process to discover the skills you are looking for. 10 good debt collector interview questions A debtor has missed 6 months of payments. When you call them, they start talking about their difficulties and get emotional. How do you handle it? How do you ensure that […]

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These Debt Collector interview questions will guide your interview process to discover the skills you are looking for.

debt collector interview questions

10 good debt collector interview questions

  1. A debtor has missed 6 months of payments. When you call them, they start talking about their difficulties and get emotional. How do you handle it?
  2. How do you ensure that you get the necessary information from someone who’s eager to hang up on you?
  3. How would you perform skip tracing? How do you ensure the procedure’s legality?
  4. How would you decide whether legal action were the only solution?
  5. What would be your response to a customer who’s using obscene or offensive language towards you?
  6. Can you think of a few common excuses that debtors may make? How would you respond to each of them?
  7. What do you like about this job?
  8. How do you feel about working with targets?
  9. What collection methods do you know?
  10. How familiar are you with FDCPA/HIPAA/etc. dictations?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. A debtor has missed 6 months of payments. When you call them, they start talking about their difficulties and get emotional. How do you handle it?

Empathy is key in such situations. The candidate should demonstrate understanding while maintaining professionalism, ensuring the debtor is aware of their obligations.

Sample Answer:

“I would listen to their concerns, express empathy, and then gently steer the conversation back to finding a solution for repayment. It’s essential to be understanding but also to ensure the debtor knows their responsibility.”

2. How do you ensure that you get the necessary information from someone who’s eager to hang up on you?

This question tests the candidate’s persistence and communication skills. They should be able to handle rejection while remaining calm and focused.

Sample Answer:

“I would remain calm and politely reiterate the importance of the conversation. I’d also ask open-ended questions to engage them and ensure they understand the consequences of not addressing the debt.”

3. How would you perform skip tracing? How do you ensure the procedure’s legality?

Skip tracing involves locating individuals who can’t be found at their reported address. The candidate should be aware of legal methods to obtain this information.

Sample Answer:

“I would use online databases, public records, and credit reports to locate the debtor. It’s crucial to ensure all methods used comply with the FDCPA and other relevant regulations.”

4. How would you decide whether legal action were the only solution?

The candidate should demonstrate a balanced approach, considering all options before resorting to legal action.

Sample Answer:

“I would exhaust all other avenues first, including negotiation and payment plans. Legal action would be the last resort, considering its implications for both the debtor and the company.”

5. What would be your response to a customer who’s using obscene or offensive language towards you?

This question tests the candidate’s patience and professionalism in challenging situations.

Sample Answer:

“I would remain calm and not take the comments personally. I’d remind the customer of the importance of maintaining a respectful conversation and, if necessary, suggest continuing the discussion at another time.”

6. Can you think of a few common excuses that debtors may make? How would you respond to each of them?

The candidate should be familiar with common objections and have strategies to address them.

Sample Answer:

“Some common excuses are financial hardships, disputes about the debt amount, or claiming they never incurred the debt. I’d address each by offering payment plans, verifying the debt details, or providing evidence of the debt, respectively.”

7. What do you like about this job?

This question gauges the candidate’s motivation and passion for the role.

Sample Answer:

“I appreciate the challenge of negotiating and finding win-win solutions. It’s rewarding to help individuals address their financial obligations while also achieving the company’s goals.”

8. How do you feel about working with targets?

Targets are common in debt collection roles. The candidate should be comfortable with this aspect.

Sample Answer:

“I view targets as a way to measure my performance and push myself. They provide clear goals and motivate me to excel in my role.”

9. What collection methods do you know?

The candidate should be familiar with various methods to approach debtors.

Sample Answer:

“I’m familiar with phone calls, emails, letters, and in-person visits. Each method has its time and place, depending on the debtor’s situation and the nature of the debt.”

10. How familiar are you with FDCPA/HIPAA/etc. dictations?

Knowledge of regulations is crucial in this role to ensure all actions are legal.

Sample Answer:

“I’m well-versed with the FDCPA guidelines and always ensure my actions are compliant. I also stay updated with any changes to ensure I’m always following best practices.”

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HR Business Partner interview questions and answers https://resources.workable.com/hr-business-partner-interview-questions Fri, 22 Jul 2016 06:26:57 +0000 https://resources.workable.com/?p=5903 This is a sample of HR Business Partner interview questions that can help you identify the ideal HR professionals for your company. Ask your candidates these HR questions to learn about their qualifications and choose the best fit for your position. Similar job titles include HR Consultant. Make sure that you are interviewing the best […]

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This is a sample of HR Business Partner interview questions that can help you identify the ideal HR professionals for your company. Ask your candidates these HR questions to learn about their qualifications and choose the best fit for your position. Similar job titles include HR Consultant.

hr business partner interview questions

Make sure that you are interviewing the best HR business partner candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good HR Business Partner interview questions

  1. What would you do if an employee said they couldn’t collaborate with their supervisor?
  2. How do you persuade managers to follow your guidance?
  3. What policies would you implement to ensure company diversity?
  4. What team-building methods would you suggest?
  5. How do you stay up-to-date with changes in labor legislation?
  6. What HR metrics are you familiar with?
  7. What HR software have you used before?
  8. How do you evaluate training methods?
  9. What employee retention programs would you advise us to implement?
  10. Which are in your opinion the most crucial factors that constitute company culture?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. What would you do if an employee said they couldn’t collaborate with their supervisor?

This question assesses the candidate’s conflict resolution and interpersonal skills.

Sample answer:

I would first listen to the employee’s concerns and try to understand the root cause of the issue. Then, I’d facilitate a conversation between the employee and the supervisor to address the concerns and find a mutually agreeable solution.

2. How do you persuade managers to follow your guidance?

This question evaluates the candidate’s persuasion and communication skills.

Sample answer:

I present data-backed recommendations and explain the benefits of my suggestions. I also ensure that my guidance aligns with the company’s objectives and the manager’s goals.

3. What policies would you implement to ensure company diversity?

This question gauges the candidate’s understanding of diversity and inclusion.

Sample answer:

I would implement policies such as unbiased recruitment processes, diversity training programs, and mentorship initiatives. I’d also encourage diverse representation in leadership roles and promote a culture of inclusion.

4. What team-building methods would you suggest?

This question assesses the candidate’s knowledge of team dynamics and collaboration.
Sample answer: I recommend organizing team-building activities that foster collaboration, such as workshops, group projects, and off-site retreats. Regular feedback sessions and open communication channels can also enhance team cohesion.

5. How do you stay up-to-date with changes in labor legislation?

This question evaluates the candidate’s commitment to continuous learning in the HR field.

Sample answer:

I subscribe to HR newsletters, attend webinars, and participate in HR forums and workshops. I also collaborate with legal teams and industry peers to stay informed about the latest changes.

6. What HR metrics are you familiar with?

This question tests the candidate’s knowledge of key performance indicators in HR.

Sample answer:

I’m familiar with metrics like turnover rate, employee engagement score, time to hire, cost per hire, and training ROI. I use these metrics to analyze HR performance and make informed decisions.

7. What HR software have you used before?

This question assesses the candidate’s familiarity with modern HR tools.

Sample answer:

I’ve worked with software like Workday, BambooHR, and Taleo. These tools have helped streamline HR processes, from recruitment to performance management.

8. How do you evaluate training methods?

This question gauges the candidate’s approach to continuous learning and development.

Sample answer:

I evaluate training methods based on feedback from participants, post-training assessments, and the tangible impact on job performance. It’s essential to ensure that training aligns with business goals and addresses employees’ needs.

9. What employee retention programs would you advise us to implement?

This question assesses the candidate’s strategies for maintaining a satisfied and loyal workforce.

Sample answer:

I’d advise implementing mentorship programs, offering competitive benefits, providing opportunities for professional development, and fostering a positive work culture that values feedback and recognition.

10. Which are in your opinion the most crucial factors that constitute company culture?

This question evaluates the candidate’s understanding of organizational culture.

Sample answer:

In my opinion, the most crucial factors include leadership style, company values and beliefs, communication patterns, and the way employees are recognized and rewarded. A positive company culture promotes collaboration, innovation, and employee well-being.

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Corporate Trainer interview questions and answers https://resources.workable.com/corporate-trainer-interview-questions Wed, 27 Apr 2016 10:15:16 +0000 https://resources.workable.com/?p=4507 These Corporate Trainer Interview Questions can help you search for important corporate trainer skills among your candidates Make sure that you are interviewing the best corporate trainers. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good corporate trainer interview questions How would you deal with an employee who doesn’t think your training […]

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These Corporate Trainer Interview Questions can help you search for important corporate trainer skills among your candidates

corporate trainer interview questions

Make sure that you are interviewing the best corporate trainers. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good corporate trainer interview questions

  1. How would you deal with an employee who doesn’t think your training session is worthwhile?
  2. People learn in different ways and with varying speeds. How would you ensure everyone in your program develops their skills?
  3. How would you conclude a training session?
  4. If I asked you to identify the training needs of the organization, where would you start?
  5. What methodologies do you use in training?
  6. Which subject do you teach more often?
  7. Give me an example of how you use technology in your job. What e-learning software do you prefer?
  8. How do you keep up with news and trends in employee training?
  9. How would you use the ADDIE/Kirkpatrick model?
  10. Are you certified as a trainer?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. How would you deal with an employee who doesn’t think your training session is worthwhile?

This question assesses the candidate’s ability to handle skepticism and resistance from participants during training sessions.

Sample answer:

“I would approach the employee during a break or after the session to understand their concerns. I’d then tailor my content or delivery to address those concerns, ensuring they see the value in the training.”

2. People learn in different ways and with varying speeds. How would you ensure everyone in your program develops their skills?

This question evaluates the candidate’s adaptability and understanding of diverse learning styles.

Sample answer:

“I incorporate a mix of teaching methods, including visual aids, hands-on activities, and group discussions. I also provide additional resources and conduct regular assessments to ensure everyone is on track.”

3. How would you conclude a training session?

Understanding how a trainer wraps up a session can provide insights into their ability to reinforce learning and gauge its effectiveness.

Sample answer:

“I’d summarize the key points, conduct a Q&A session, and provide handouts or resources for further reading. I’d also seek feedback to continuously improve future sessions.”

4. If I asked you to identify the training needs of the organization, where would you start?

This question gauges the candidate’s strategic approach to training needs analysis.

Sample answer:

“I’d start by conducting a skills gap analysis, consulting with department heads, and surveying employees. This would help identify areas that need immediate attention and long-term training strategies.”

5. What methodologies do you use in training?

This question delves into the candidate’s familiarity with various training techniques.

Sample answer:

“I use a blend of instructor-led training, e-learning modules, role-playing, and case studies. I believe in a holistic approach that caters to different learning styles.”

6. Which subject do you teach more often?

Understanding the trainer’s expertise can help determine if they’re a good fit for your organization’s needs.

Sample answer:

“I frequently teach leadership and team-building modules, as these are foundational skills that benefit various departments.”

7. Give me an example of how you use technology in your job. What e-learning software do you prefer?

This question assesses the candidate’s tech-savviness and their ability to leverage technology for training.

Sample answer:

“I often use platforms like Moodle and Articulate for creating interactive e-learning modules. I also utilize video conferencing tools for remote training sessions.”

8. How do you keep up with news and trends in employee training?

Staying updated is crucial for corporate trainers to deliver relevant and effective training.

Sample answer:

“I regularly attend industry conferences, subscribe to training magazines, and participate in webinars. Networking with peers also provides valuable insights.”

9. How would you use the ADDIE/Kirkpatrick model?

This question evaluates the candidate’s knowledge of popular training frameworks.

Sample answer:

“I use the ADDIE model for designing and developing training programs, ensuring a systematic approach. The Kirkpatrick model helps me evaluate the effectiveness of the training at different levels, from participant reactions to business impact.”

10. Are you certified as a trainer?

Certifications can be an indicator of a candidate’s commitment to their profession.

Sample answer:

“Yes, I’m certified by the International Board of Certified Trainers. This certification has equipped me with advanced training methodologies and best practices.”

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Relationship Manager interview questions and answers https://resources.workable.com/relationship-manager-interview-questions Fri, 10 Mar 2017 10:27:21 +0000 https://resources.workable.com/?p=8791 This sample of Relationship Manager interview questions will help you assess candidates’ skills and identify qualified future hires. Feel free to modify these questions to meet your company’s specific needs. Similar job titles include Client Relationship Manager, Customer Relationship Manager and Relationship Officer. 10 Good Relationship Manager Interview Questions If you’re contacting a new client […]

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This sample of Relationship Manager interview questions will help you assess candidates’ skills and identify qualified future hires. Feel free to modify these questions to meet your company’s specific needs. Similar job titles include Client Relationship Manager, Customer Relationship Manager and Relationship Officer.

relationship manager interview questions

10 Good Relationship Manager Interview Questions

  1. If you’re contacting a new client for the first time, what information do you need prior to your communication?
  2. We are launching a new product next month. When would you send a newsletter to our customers to inform them about its features? Would you send the newsletter to all customers or select the ones who are more likely to use the product? Why?
  3. A small client requests new features in a short time. How would you respond to this request?
  4. A long-term customer complains to you about product prices and is about to end your business relationship. What measures would you take to retain them?
  5. A customer is willing to immediately pay double as much if you implement specific product features. You know that these features won’t be helpful for them in the long-term, but your revenues will increase significantly. How would you handle this situation?
  6. Are you familiar with Salesforce.com? What other CRM software have you used?
  7. What type of reports do you create to keep track of your work? How often do you report to your manager?
  8. What are the most effective engagement techniques you’ve used to manage client relationships?
  9. This role requires contacting multiple clients on a daily basis. How do you prioritize which clients to contact?
  10. What steps do you take to convert a non-responsive customer? When do you stop trying to convert the customer?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. If you’re contacting a new client for the first time, what information do you need prior to your communication?

Understanding the client’s background, their industry, previous interactions with your company, and their current needs are essential before initiating a conversation.

Sample answer:

“Before contacting a new client, I would gather information about their business, industry trends, any previous interactions or transactions they’ve had with our company, and identify potential needs or pain points they might have.”

2. We are launching a new product next month. When would you send a newsletter to our customers to inform them about its features? Would you send the newsletter to all customers or select the ones who are more likely to use the product? Why?

Timing is crucial when informing clients about new products. It’s also essential to target the right audience to ensure the information is relevant.

Sample answer:

“I would send the newsletter about two weeks before the product launch. This gives clients enough time to understand the product and ask questions. I would segment the customers and send the newsletter to those who would benefit most from the new product, ensuring our communication is targeted and relevant.”

3. A small client requests new features in a short time. How would you respond to this request?

Handling client requests requires a balance between meeting their needs and understanding the company’s capabilities.

Sample answer:

“I would first assess the feasibility of the request with our product team. If it’s doable within the timeframe, we’d prioritize it. If not, I’d communicate the reasons to the client and provide an alternative solution or a realistic timeline.”

4. A long-term customer complains to you about product prices and is about to end your business relationship. What measures would you take to retain them?

Retaining long-term customers is crucial, and understanding their concerns is the first step.

Sample answer:

“I would first listen to their concerns and understand the root cause of their dissatisfaction. I’d then explore if there are any discounts or value-added services we could offer. If the pricing issue can’t be resolved immediately, I’d ensure them that their feedback will be considered in future pricing reviews.”

5. A customer is willing to immediately pay double as much if you implement specific product features. You know that these features won’t be helpful for them in the long-term, but your revenues will increase significantly. How would you handle this situation?

Ethical considerations and long-term client relationships should be prioritized over short-term gains.

Sample answer:

“I would have an open conversation with the client, explaining why the features might not be beneficial in the long run. It’s essential to maintain trust and ensure that we’re acting in the client’s best interest, even if it means foregoing immediate revenue.”

6. Are you familiar with Salesforce.com? What other CRM software have you used?

Knowledge of CRM tools is essential for managing client relationships effectively.

Sample answer:

“Yes, I’ve used Salesforce extensively in my previous role. I’m also familiar with HubSpot and Zoho CRM, which I’ve used for different projects.”

7. What type of reports do you create to keep track of your work? How often do you report to your manager?

Regular reporting ensures transparency and helps in assessing performance.

Sample answer:

“I create weekly reports detailing client interactions, issues addressed, and opportunities identified. I also prepare a monthly summary highlighting achievements, challenges, and areas of improvement. I report to my manager on a weekly basis and whenever there’s a significant development.”

8. What are the most effective engagement techniques you’ve used to manage client relationships?

Engagement techniques can vary, but the best ones are tailored to the client’s needs.

Sample answer:

“I’ve found that regular check-ins, personalized communication, and understanding the client’s business deeply are the most effective techniques. Hosting webinars or workshops tailored to their industry also helps in adding value.”

9. This role requires contacting multiple clients on a daily basis. How do you prioritize which clients to contact?

Prioritization ensures that urgent and important tasks are addressed first.

Sample answer:

“I prioritize based on the urgency of tasks, the importance of the client, and any upcoming deadlines or commitments. I also set aside time for proactive outreach to clients we haven’t interacted with recently.”

10. What steps do you take to convert a non-responsive customer? When do you stop trying to convert the customer?

Conversion strategies should be persistent but not intrusive.

Sample answer:

“I’d try different communication channels and tailor my messages to address potential pain points. If after multiple attempts there’s still no response, I’d give it a break and revisit after some time. It’s essential to ensure we’re not being too pushy.”

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Key Account Manager interview questions and answers https://resources.workable.com/key-account-manager-interview-questions Fri, 27 Jan 2017 10:13:49 +0000 https://resources.workable.com/?p=8272 This sample of Key Account Manager interview questions can help you identify qualified candidates with sales skills to meet your hiring needs. These interview questions are easy to customize to match your specific job requirements. 10 good key account manager interview questions If a long-term key client informed you they’re considering ending our business relationship, […]

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This sample of Key Account Manager interview questions can help you identify qualified candidates with sales skills to meet your hiring needs. These interview questions are easy to customize to match your specific job requirements.

key account manager interview questions

10 good key account manager interview questions

  1. If a long-term key client informed you they’re considering ending our business relationship, how would you turn them around?
  2. You’re about to close the deal with an important client, but this will result in losing an existing smaller client who is a competitor to the potential new one. How would you handle this?
  3. What advice would you give a new Account Manager on dealing with customer complaints?
  4. Where would you turn to for new sales opportunities in our industry if you were required to increase revenue by X% in a year?
  5. Are you familiar with Salesforce.com? What other CRM software have you used?
  6. What are the main duties of a Key Account Manager, from finding a new client to closing the deal?
  7. What information do you need before contacting a new client for the first time?
  8. How often do you prepare progress reports for your manager? How do you do it? What information do you need to do it?
  9. Describe a time when you had to handle a difficult client. How did you manage the situation?
  10. How do you prioritize your accounts, especially when multiple clients need attention at the same time?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. If a long-term key client informed you they’re considering ending our business relationship, how would you turn them around?

Understanding the root cause of their dissatisfaction and addressing it promptly is crucial. It’s essential to communicate the value your company brings and explore potential solutions to retain them.

Sample answer:

“I would first seek to understand their concerns and reasons for considering the termination. By actively listening, I’d identify the pain points and then propose solutions or compromises to address those issues. I’d also remind them of the successes and milestones we’ve achieved together.”

2. You’re about to close the deal with an important client, but this will result in losing an existing smaller client who is a competitor to the potential new one. How would you handle this?

This question tests the candidate’s ability to manage complex situations and prioritize clients based on their value and potential.

Sample answer:

“I would evaluate the long-term benefits and potential of both clients. If the new client offers significantly more value, I’d approach the smaller client transparently, discussing potential solutions or alternatives to maintain a relationship.”

3. What advice would you give a new Account Manager on dealing with customer complaints?

Handling complaints effectively is a vital skill for account managers. This question gauges the candidate’s approach to problem-solving and client satisfaction.

Sample answer:

“Always listen actively to the client’s concerns without interrupting. Acknowledge the issue, apologize if necessary, and then work collaboratively to find a solution. It’s essential to follow up to ensure the client is satisfied with the resolution.”

4. Where would you turn to for new sales opportunities in our industry if you were required to increase revenue by X% in a year?

This question assesses the candidate’s industry knowledge and their proactive approach to sales growth.

Sample answer:

“I’d start by analyzing our current client base to identify upselling or cross-selling opportunities. Additionally, I’d research industry trends, attend relevant trade shows, and leverage networking to identify potential leads.”

5. Are you familiar with Salesforce? What other CRM software have you used?

Knowledge of CRM tools is essential for efficient client management and tracking.

Sample answer:

“Yes, I’ve extensively used Salesforce.com in my previous roles. I’ve also worked with HubSpot and Zoho CRM, which have equipped me with a broad understanding of CRM functionalities.”

6. What are the main duties of a Key Account Manager, from finding a new client to closing the deal?

This question assesses the candidate’s understanding of the end-to-end process of account management.

Sample answer:

“The main duties include identifying potential clients, understanding their needs, presenting tailored solutions, negotiating terms, closing the deal, and then nurturing the relationship through regular check-ins, addressing concerns, and ensuring they achieve their desired outcomes with our services.”

7. What information do you need before contacting a new client for the first time?

Preparation is key when reaching out to potential clients. This question gauges the candidate’s approach to initial client interactions.

Sample answer:

“Before contacting a new client, I gather information about their industry, company background, their role in the company, past interactions with our firm if any, and any current challenges they might be facing that our solutions can address.”

8. How often do you prepare progress reports for your manager? How do you do it? What information do you need to do it?

Regular reporting ensures transparency and allows for timely interventions if needed.

Sample answer:

“I prepare progress reports on a weekly basis. I use our CRM system to extract data on client interactions, sales figures, and any challenges faced. I also include feedback from clients and my own recommendations for the upcoming week.”

9. Describe a time when you had to handle a difficult client. How did you manage the situation?

This question tests the candidate’s interpersonal skills and problem-solving abilities.

Sample answer:

“I once had a client who was unhappy with a product feature. I listened to their concerns, acknowledged the issue, and collaborated with our product team to find a solution. We offered a workaround until the feature was updated, and the client appreciated our proactive approach.”

10. How do you prioritize your accounts, especially when multiple clients need attention at the same time?

Time management and prioritization are crucial in account management roles.

Sample answer:

“I prioritize based on the urgency of the request, the potential business impact, and the strategic importance of the account. However, I ensure that all clients receive timely responses, even if it’s to set a later time for a detailed discussion.”

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Operations Manager interview questions and answers https://resources.workable.com/operations-manager-interview-questions Fri, 26 Aug 2016 08:06:42 +0000 https://resources.workable.com/?p=6388 This is a sample of Operations Manager interview questions you can use to identify qualified candidates for this position. Make sure that you are interviewing the best Operations manager candidates. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good operations manager interview questions: Describe the main daily tasks for an Operations […]

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This is a sample of Operations Manager interview questions you can use to identify qualified candidates for this position.

operations manager interview questions

Make sure that you are interviewing the best Operations manager candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good operations manager interview questions:

  1. Describe the main daily tasks for an Operations Manager.
  2. What is budget planning and how do you handle it step-by-step?
  3. What is your experience with logistics management?
  4. Have you ever negotiated contracts with vendors? What’s the most effective approach?
  5. Which Management Information Systems have you previously used?
  6. Are you familiar with Cost Analysis tools? Mention any statistical tools you have experience working with.
  7. If your manager asked you to make a report about production costs, what method would you use?
  8. Which are, in your opinion, the most important financial management best practices?
  9. What does successful communication between different organizational functions/departments mean to you?
  10. How do support services contribute to achieving business goals? Give some examples.

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. Describe the main daily tasks for an Operations Manager.

An Operations Manager is responsible for overseeing the day-to-day activities of the company, ensuring that all procedures run smoothly and efficiently.

Sample answer:

“The main tasks include coordinating departmental activities, managing budgets, overseeing the production process, ensuring quality standards are met, liaising with other departments, and making key operational decisions.”

2. What is budget planning and how do you handle it step-by-step?

Budget planning is the process of creating a detailed financial plan that outlines the company’s financial goals and how they will be achieved.

Sample answer:

“I start by reviewing the previous year’s budget and actual expenses. Then, I consult with department heads to understand their financial needs. After gathering all necessary data, I prioritize expenses, allocate funds, and ensure that the budget aligns with the company’s strategic goals.”

3. What is your experience with logistics management?

Logistics management involves planning, implementing, and controlling the efficient flow and storage of goods, services, and information from the point of origin to the point of consumption.

Sample answer:

“I’ve overseen the entire supply chain process, from procurement to distribution. I’ve worked with third-party logistics providers, optimized transportation routes, and ensured timely delivery while minimizing costs.”

4. Have you ever negotiated contracts with vendors? What’s the most effective approach?

Negotiating with vendors is crucial to ensure the company gets the best value for its money.

Sample answer:

“Yes, I’ve negotiated multiple contracts. My approach is to research market rates, understand our needs, and build a rapport with the vendor. I aim for a win-win situation where both parties benefit.”

5. Which Management Information Systems have you previously used?

Management Information Systems (MIS) are used to collect, store, and analyze data to make informed business decisions.

Sample answer:

“I’ve worked with SAP, Oracle, and Microsoft Dynamics. These systems helped streamline our operations, provide real-time data, and improve decision-making.”

A6. re you familiar with Cost Analysis tools? Mention any statistical tools you have experience working with.

Cost analysis tools help in understanding the cost structure of products or services and making informed pricing decisions.

Sample answer:

“I’ve used tools like Microsoft Excel for basic analysis and more advanced tools like SPSS and Tableau for in-depth statistical analysis.”

7. If your manager asked you to make a report about production costs, what method would you use?

Producing a report on production costs involves gathering data on all expenses related to the production process.

Sample answer:

“I’d start by collecting data on raw material costs, labor costs, overheads, and any other direct or indirect costs. Then, I’d use a cost accounting system to allocate costs appropriately and present the findings in a comprehensive report.”

8. Which are, in your opinion, the most important financial management best practices?

Financial management best practices ensure the company’s financial health and sustainability.

Sample answer:

“Regular financial audits, maintaining a healthy cash flow, continuous budget monitoring, and ensuring transparency in financial reporting are some of the best practices I consider vital.”

9. What does successful communication between different organizational functions/departments mean to you?

Effective inter-departmental communication ensures that all teams are aligned with the company’s goals.

Sample answer:

“To me, successful communication means clarity, transparency, and timely sharing of information. It’s about understanding each department’s role and ensuring everyone is on the same page.”

10. How do support services contribute to achieving business goals? Give some examples.

Support services, though not core to the business, play a crucial role in achieving organizational objectives.

Sample answer:

“Support services like IT ensure that our systems run smoothly, HR ensures we have the right talent, and admin services ensure that all logistical needs are met. For example, a well-functioning IT department ensures there’s no downtime, which can directly impact productivity. Similarly, HR’s training programs ensure that employees are well-equipped to meet their targets.”

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Strategic-thinking interview questions and answers https://resources.workable.com/strategic-thinking-interview-questions/ Fri, 14 Jul 2017 09:17:30 +0000 https://resources.workable.com/?p=19603 Use these sample strategic-thinking interview questions to identify candidates who can craft effective strategies for your company’s needs. 10 good strategic-thinking interview questions: How much time per week or month do you invest in strategic planning? What do you do? How do you inform your team and other departments within your company about your strategic […]

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Use these sample strategic-thinking interview questions to identify candidates who can craft effective strategies for your company’s needs.

Strategic-thinking interview questions

10 good strategic-thinking interview questions:

  1. How much time per week or month do you invest in strategic planning? What do you do?
  2. How do you inform your team and other departments within your company about your strategic decisions?
  3. Describe a time when you proactively identified and addressed an issue at your company.
  4. How do you set long-term goals for your team? How often do you check and review these goals?
  5. Describe a time when you failed to achieve your goals and had to follow a different approach. What happened?
  6. What are the key factors you take into consideration when building an action plan? (e.g., to increase sales)
  7. How do you measure a strategy’s effectiveness?
  8. How do you craft a strategy for your company/team?
  9. Describe a past campaign/methodology that failed and evaluate it.
  10. How do you handle hypothetical scenarios related to your company’s operations?

1. How much time per week or month do you invest in strategic planning? What do you do?

This question gauges the candidate’s commitment to strategic planning and their typical processes.

Sample answer:

“I dedicate about 4 hours every week to strategic planning. I review current projects, assess progress towards our goals, and adjust our approach based on feedback and results.”

2. How do you inform your team and other departments within your company about your strategic decisions?

Effective communication is crucial for strategy implementation. This question assesses how the candidate ensures everyone is aligned.

Sample answer:

“I hold monthly strategy meetings with my team and quarterly ones with other departments. I also use written communication for significant updates and encourage open feedback.”

3. Describe a time when you proactively identified and addressed an issue at your company.

This question evaluates the candidate’s foresight and proactive approach.

Sample answer:

“I noticed a recurring issue in our supply chain that could lead to delays. I organized a cross-functional team to address it, resulting in a new vendor partnership and improved delivery times.”

4. How do you set long-term goals for your team? How often do you check and review these goals?

Understanding goal-setting processes can provide insights into a candidate’s strategic approach.

Sample answer:

“I set annual goals based on company objectives and market trends. We review progress monthly and adjust strategies quarterly to ensure we’re on track.”

5. Describe a time when you failed to achieve your goals and had to follow a different approach. What happened?

Resilience and adaptability are crucial traits. This question assesses how the candidate handles setbacks.

Sample answer:

“We launched a product that didn’t gain traction. After analyzing feedback, we realized the market wasn’t ready. We pivoted to a different segment, leveraging the product’s strengths, and saw improved results.”

6. What are the key factors you take into consideration when building an action plan? (e.g., to increase sales)

This question delves into the candidate’s planning process and what they prioritize.

Sample answer:

“I consider market trends, customer feedback, competitive analysis, and internal capabilities. I also ensure we have clear KPIs to measure success.”

7. How do you measure a strategy’s effectiveness?

Understanding how a candidate evaluates success can provide insights into their analytical skills.

Sample answer:

“I use a mix of quantitative metrics, like sales growth or market share, and qualitative feedback from teams and customers. Regular reviews ensure we’re meeting objectives.”

8. How do you craft a strategy for your company/team?

This question assesses the candidate’s strategic formulation process.

Sample answer:

“I start by understanding our strengths, weaknesses, opportunities, and threats (SWOT). I then align this with company objectives, gather input from key stakeholders, and draft a strategy with clear milestones.”

9. Describe a past campaign/methodology that failed and evaluate it.

Learning from failures is essential. This question gauges the candidate’s introspection and learning abilities.

Sample answer:

“We tried a new marketing campaign that didn’t resonate. On reflection, we realized we hadn’t adequately researched our target audience’s preferences. We learned the importance of thorough market research.”

10. How do you handle hypothetical scenarios related to your company’s operations?

This question tests the candidate’s problem-solving skills and their ability to think on their feet.

Sample answer:

“I break down the scenario into key components, consider the implications of each, and develop a strategy based on the best possible outcome for the company.”

Why it’s important to ask strategic-thinking interview questions

Strategic-thinking in the workplace is the ability to make business decisions by analyzing current and future scenarios. Strategic thinkers translate a company’s vision into doable actions.

Companies hire employees with a strategic mindset to help achieve long-term business goals. Strategic thinkers:

  • Set long-term objectives
  • Proactively identify and address potential risks
  • Use resources efficiently
  • Develop action plans in the face of obstacles
  • Successfully deal with competition

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What’s included in a good employee management strategy? https://resources.workable.com/tutorial/good-employee-management-strategy Tue, 20 Jun 2023 15:28:03 +0000 https://resources.workable.com/?p=89184 When a business has clear goals and plans for its employees and a defined management style, you’ll see the benefits. But first, to ensure a good process, you’ll need to address each one of the following aspects of the employee lifecycle to ensure an effective employee management strategy. 1. Employee onboarding The onboarding process begins when […]

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When a business has clear goals and plans for its employees and a defined management style, you’ll see the benefits.

But first, to ensure a good process, you’ll need to address each one of the following aspects of the employee lifecycle to ensure an effective employee management strategy.

1. Employee onboarding

The onboarding process begins when a candidate applies. Every step along that path prepares the future employee for success or failure at the company. Having a clear recruitment process builds trust in the company bureaucracy, which will play a role later in employee management.

When a new employee starts, paperwork is only a tiny part of the onboarding process. A good onboarding program integrates the new employees into the company and the company culture.

By the end of the onboarding process, employees should have their paperwork done, know where the bathrooms are, and know how their role fits into the larger company perspective.

2. Employee development and progression

While some employees may wish to stay in the same position for 20 years; most want to develop and progress.
And even if an employee wants to stay in the same position, the technology, company goals, and general economic environment mean that every employee needs development and progression.

Each employee needs a development plan that indicates a path forward. This should include:

  • Possible career paths
  • Skills needed
  • Plans for developing lacking skills
  • Stretch projects
  • Cross training opportunities

While not every business will be capable of taking someone from entry-level to CEO, most companies do have the potential for growth for some, if not all, of their employees.

Managers need to provide regular feedback and support candidates through internal movements. Make sure your policies don’t artificially keep people in their current jobs by giving power to current managers to block movement.

Also, remember to keep salary increases at the market rate as employees move up the internal ladder. If you don’t, they will leave for greener pastures.

3. Employee engagement

Employee engagement is a fancy way of saying how involved and happy your employees are at work. Gallup found that five factors lead to high employee engagement levels:

Measure progress

If you aren’t measuring something, you cannot be sure whether it is improving or failing. To have good employee engagement, you need to know your current status and in which direction you are traveling.

Have growth-oriented conversations

If your employees don’t know there is a plan, they will assume there isn’t one. If you don’t speak with them, you won’t know if they are engaged and what it will take to make and keep them engaged.

Provide clear, ongoing conversations

Do your employees know how their roles benefit the company? Do they know where the company stands? Are you keeping things secret just because it’s always been done that way?

While there are some legal reasons to keep some decisions to a small group, your employees should largely be aware of everything going on. Communication is critical to engagement.

Focus on well-being

Gallup identifies five areas of well-being: “career, social, financial, physical and community.” If your employees don’t have the ability to remain well in all these areas, they risk disengagement at work while struggling with the other areas.

Your business cannot be responsible for all aspects of an employee’s life, but you can provide support in these areas.

Have strength-based conversations

Your employees may not be working in their current areas of strength. They may have hidden skills that you don’t know about. Having these conversations can not only increase employee engagement but can also help your business as well.

Employee engagement doesn’t need to be fancy, and it’s not about pizza parties and team-building programs. It’s about communication and meeting employee needs. This leads to the next aspect of your employee management strategy.

Related: What is employee management?

4. Talent retention

Turnover is insanely expensive. Gallup estimates that turnover costs vary from one-third of the employee’s salary to twice the employee’s salary. When you balk at giving a 5% raise to a high performer, consider that, at minimum, you’ll pay 33% more just to get someone new in the door and trained – that doesn’t take into account the new salary you have to offer to attract new talent.

Consider that, at minimum, you’ll pay 33% more just to get someone new in the door and trained – that doesn’t take into account the new salary you have to offer to attract new talent.

Retaining employees can be a difficult task. Overall, the average job tenure was 4.1 years in 2022 and varied by profession and industry, with government employees having the longest average tenure (6.8 years) and service industries having the lowest tenure (2.8 years). Your retention plans should reflect the industry and positions.

Employee engagement correlates highly with retention, so listening to your employees’ needs can help you develop retention plans.

5. Internal conflict resolution and reduction

People do not like to work where they don’t feel comfortable. This means that good employee management strategy requires you to reduce internal conflicts. This does not mean everyone has to agree on everything–it means that you need to remove the emotionally charged disagreements that lead to real conflict.

Psychologist and business strategist Liane Davey posits that there is a difference between healthy conflict and destructive conflict.

Passionate idea discussion is a type of healthy conflict, while jockeying for position, gossiping, and undermining people are all examples of destructive conflict.

Your job is to reduce the latter, but not the former. How do you do this?

Set and maintain boundaries

When people know where those boundaries are, they are less likely to push against them, reducing some types of conflicts.

For instance, if your boundary is no f-bombs at work and you maintain that for everyone, you don’t have to sort out if it was a neutral f-bomb (for instance, swearing at a printer) or a conflict one (swearing at a person). The boundary is clear.

Don’t give in to your biological desire to be nice

Davey says humans are wired to get along, but this can go too far for leaders managing employees. Yes, nice is good, but sometimes we have to override the ‘conflict avoidant’ urge to ultimately reduce conflict. Instead of weakly laughing at a sexist joke, a manager must deal with it immediately.

Don’t let bullies run roughshod over the department because confronting them is uncomfortable. As the manager, it is your job to promptly take care of bad behavior.

Set an example

Bullies get away with bullying because leaders allow it. Sexual harassers get away with sexual harassment because the leaders allow it. If the manager encourages destructive conflict, employees will engage in destructive conflict.

Make it OK to discuss ideas

This, again, must come from the top. If the manager doesn’t listen to other people’s ideas, the employees will not either.
Be transparent

When people know why X and Y happened, it reduces conflict and backbiting. If you cannot explain a decision, it’s possible it’s wrong.

6. Clear organizational goals

Without organizational goals, you cannot effectively manage employees. Until this point, employee management strategies have focused on the people side of things, but without organizational goals, it doesn’t matter how warm and welcoming an environment you’ve created.

Managers need to inform employees what the company goals are and how their part fits into the organization. Break down goals into workable targets with rewards (which can be simple praise) at each step.

While there should be a discussion (good conflict) before the leadership sets the goals, once the CEO signs off on the goals, managers need to promote those goals, even if they disagree. (Excluding, of course, morally or legally wrong things.) It is critical that everyone work toward the same goals.

7. Succession planning

Who will take over the marketing function if the chief marketing officer leaves? Who will run payroll if the payroll manager gets sick and needs to take six weeks of protected FMLA leave?

Succession planning isn’t just about the big positions but every task that needs to be done. When you think about succession planning, remember that the average tenure is only four years. People will leave, or they will be promoted, and you need to work on your pipeline.

You should correlate your succession planning with your career planning for your employees. You create an internal pipeline that saves time and money and preserves institutional knowledge.

8. Clear objectives and expectations

Do your employees know exactly what you expect? When the job description said “flexible schedules,” did you clearly define that? Sometimes expectations can be as simple as explaining whether people generally eat at their desks or go out to lunch.

For achieving business goals, how often should people meet to discuss progress? Should employees provide progress reports? Do employees present their own work to the senior team, or do department heads compile it and present it? What measurable goals do you assign to each person?

There are many ways to set expectations and goals, but one helpful acronym is SMART. Goals should be:

Specific

For example, a goal of “increase sales” sounds great. A specific goal would be even better, such as: “increase sales by 5%”.

Measurable

If you can’t count it, the goal isn’t measurable. So, “be nicer to customers” isn’t a measurable goal. “Decrease customer complaints by 5%” is.

Achievable

Is this goal realistic? Increasing revenue from $150K to $150,000,000 is probably not achievable, as nice as that outcome would be. Make sure you can actually meet the goal.

Relevant

There are lots of great things but is this relevant to your job and your company? Giving everyone in the company a sales goal probably isn’t relevant for everyone.

Time-bound

If there’s no deadline, there is no goal. Make sure you put time parameters around the goals. Often it’s best to break the goals down into manageable time periods. It’s better to say you’ll accomplish X in one month than 100 times that in five years.

With those things in mind, you can set goals for your company, department, and employees.

If you want your employees to succeed which in turn will help your business succeed – focusing on employee management can make a direct impact.

Make sure you create a clear plan for managing your employees and train your management team in order to maintain a uniform experience throughout the organization.

With all of these in place, you’ll have the groundwork for a solid employee management strategy.

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Hiring process checklist https://resources.workable.com/hiring-process-checklist Fri, 25 Aug 2023 12:18:40 +0000 https://resources.workable.com/?p=90005 The process of hiring new employees can sometimes make you feel overwhelmed. Deciding on the right job brief, communicating it to several job boards, sourcing and screening the right candidates, and arranging interviews, etc. A structured hiring process is about ensuring that each hire is a strategic fit, aligning with the company’s goals and culture. […]

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hiring process checklist

The process of hiring new employees can sometimes make you feel overwhelmed.

Deciding on the right job brief, communicating it to several job boards, sourcing and screening the right candidates, and arranging interviews, etc.

A structured hiring process is about ensuring that each hire is a strategic fit, aligning with the company’s goals and culture.

Fortunately, with our checklist, you can breathe a sigh of relief and simply follow the process to make a great hire. 

Why is it important to have a hiring checklist?

A hiring checklist is the HR professional’s toolkit. It ensures that every recruitment step is not only methodical but also compliant with industry standards and legal requirements. This tool is pivotal in ensuring both efficiency and effectiveness in hiring. From deciding on the proper job brief to onboarding, this checklist can be a helpful tool for your efforts.

What should include an effective hiring checklist?

Let’s go deeper into the different stages of the hiring process and the boxes you have to check.

Preparation and Planning

Authority to recruit: Before posting a job, ensure you have the necessary permissions within your organization.

Job description: Craft a detailed job description that outlines responsibilities, qualifications, and any other pertinent details.

Selection criteria: Clearly define what makes a candidate qualified for the position. Distinguish between mandatory requirements and “nice-to-have” skills.

Job Posting and advertising

Diverse platforms: Post the job on various platforms, from job boards to social media, to attract a diverse range of candidates.

Engagement: Engage with potential candidates by hosting webinars, attending job fairs, or leveraging recruitment agencies.

Screening and interview process

Standardized questions: Develop a set of standardized interview questions to ensure consistency across all interviews.

Shortlisting: Review applications methodically, ensuring that shortlisted candidates meet the defined selection criteria.

Interview logistics: Organize the interview process, from scheduling to selecting an appropriate venue or platform.

Post-interview procedures

Reference checks: Always check references to validate a candidate’s background and work ethic.

Background checks: For critical positions, background checks can provide an added layer of security.

Salary negotiations: Be prepared for salary negotiations, ensuring that offers align with industry standards and the candidate’s experience.

Onboarding

Orientation: Organize a comprehensive orientation program to help new hires integrate into the company culture.

Documentation: Ensure all necessary paperwork, from contracts to tax forms, is prepared and signed.

The role of automation in streamlining the hiring process

A Human Resource Information System (HRIS) is an invaluable asset for modern organizations.

It streamlines HR processes, centralizes employee data, and enhances decision-making through data-driven insights.

By automating routine tasks, HRIS allows HR professionals to focus on strategic initiatives, fostering efficiency, and promoting a more proactive approach to workforce management. In an era where data is king, HRIS ensures that HR departments remain agile, informed, and ahead of the curve.

How Workable can enhance your hiring process

Workable is more than just a tool—it’s an HR professional’s ally. It offers a plethora of features:

  • Automated job posting: Post jobs across multiple platforms with a single click.
  • Applicant tracking: Monitor applicants’ progress throughout the hiring process.
  • Interview scheduling: Coordinate interviews seamlessly, reducing logistical hassles.
  • Insightful analytics: Use data to refine and enhance your hiring strategies.

Hiring process checklist – the cheatsheet

Time for action! Whenever your manager asks you to hire a new employee, now you know what to do. Just save the following checklist. 

  • Obtain necessary recruitment permissions
  • Draft a detailed job description
  • Define clear selection criteria
  • Post jobs on diverse platforms
  • Engage with potential candidates proactively
  • Develop standardized interview questions
  • Systematically review and shortlist applications
  • Organize the interview process, from scheduling to execution
  • Conduct thorough reference and background checks
  • Prepare for and conduct salary negotiations
  • Organize a comprehensive onboarding process
  • Leverage platforms like Workable to automate and streamline tasks

By following this checklist and embracing both empathy and technology, HR professionals can transform the hiring process from a daunting task to a strategic initiative

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Sales Executive interview questions and answers https://resources.workable.com/sales-executive-interview-questions Mon, 11 Apr 2016 10:06:03 +0000 https://resources.workable.com/?p=4384 Use these Sales Executive interview questions as a guide to discover the right qualifications for sales executives in candidates. 10 good sales executive interview questions If you were trying to sell to a prospect but they kept refusing, when would you stop pursuing them? Imagine you cold-call a prospect. What questions would you ask to understand […]

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Use these Sales Executive interview questions as a guide to discover the right qualifications for sales executives in candidates.

sales executive interview questions

10 good sales executive interview questions

  1. If you were trying to sell to a prospect but they kept refusing, when would you stop pursuing them?
  2. Imagine you cold-call a prospect. What questions would you ask to understand their requirements? How would you arrange a meeting in-person?
  3. If a customer kept asking you to lower the price of your product so they can buy, how would handle it?
  4. Imagine you were attending an event on the company’s behalf. What would you do to generate leads or sales?
  5. What’s your attitude towards cold-calling?
  6. Are you familiar with our product? Can you sell it to me?
  7. Can you handle rejection and how?
  8. What’s your experience with supervising others?
  9. What steps do you take to ensure your customers remain satisfied?
  10. How familiar are you with Salesforce or other CRM software?

Here are 10 essential interview questions and sample answers to help identify the best candidates for this role.

1. If you were trying to sell to a prospect but they kept refusing, when would you stop pursuing them?

This question assesses the candidate’s persistence and ability to gauge when to move on from a lead. It’s essential to strike a balance between determination and respecting a potential client’s wishes.

Sample answer:

“I’d make a few attempts to understand their objections and address them. However, if after several interactions they remain uninterested, I’d respect their decision and focus on other prospects.”

2. Imagine you cold-call a prospect. What questions would you ask to understand their requirements? How would you arrange a meeting in-person?

This question evaluates the candidate’s approach to cold-calling and their ability to engage potential clients.

Sample answer:

“I’d start by introducing myself and the company. I’d then ask about their current solutions and challenges. If I sense an opportunity, I’d suggest how our product could benefit them and propose a face-to-face meeting to discuss further.”

3. If a customer kept asking you to lower the price of your product so they can buy, how would handle it?

Understanding how a sales executive handles price negotiations is crucial, as it directly impacts profitability.

Sample answer:

“I’d emphasize the value and benefits of our product. If there’s limited room for a discount, I’d explore bundling or offering additional services to enhance the deal’s value.”

4. Imagine you were attending an event on the company’s behalf. What would you do to generate leads or sales?

Events can be a goldmine for leads. This question gauges the candidate’s proactiveness and strategy in such settings.

Sample answer:

“I’d research attendees beforehand and identify key prospects. During the event, I’d network, engage in meaningful conversations, and set up follow-up meetings.”

5. What’s your attitude towards cold-calling?

Cold-calling can be challenging, and this question assesses the candidate’s mindset towards this sales technique.
Sample answer: “While cold-calling can be challenging, it’s a valuable tool. I view it as an opportunity to introduce our solutions to potential clients and learn about their needs.”

6. Are you familiar with our product? Can you sell it to me?

This question tests the candidate’s product knowledge and their ability to sell.

Sample answer:

“Yes, I’ve researched your product and understand its unique selling points. It offers [specific feature], which differentiates it from competitors. This feature can benefit customers by [specific benefit], making it a valuable solution for [target audience].”

7. Can you handle rejection and how?

Sales roles often involve facing rejection. This question assesses resilience and coping strategies.

Sample answer:

“Absolutely. Rejection is a part of sales. I don’t take it personally. Instead, I use it as a learning opportunity to refine my approach and better understand customer needs.”

8. What’s your experience with supervising others?

For senior sales roles, leadership skills are essential. This question gauges the candidate’s experience in managing teams.

Sample answer:

“I’ve led a team of five sales representatives for the past three years. I focus on mentoring, setting clear targets, and providing the resources they need to succeed.”

9. What steps do you take to ensure your customers remain satisfied?

Customer satisfaction is pivotal for repeat business and referrals. This question assesses the candidate’s customer-centric approach.

Sample answer:

“I prioritize after-sales support, regularly check in with clients to ensure they’re benefiting from our product, and address any concerns promptly.”

10. How familiar are you with Salesforce or other CRM software?

CRM tools are vital for managing customer relationships and sales pipelines. This question tests the candidate’s familiarity with these tools.

Sample answer:

“I’ve used Salesforce for the past four years and am proficient in tracking leads, managing customer information, and analyzing sales data.”

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Decision-making interview questions and answers https://resources.workable.com/decision-making-interview-questions Fri, 24 Mar 2017 16:44:44 +0000 https://resources.workable.com/?p=8965 Here are some examples of decision-making interview questions to ask candidates. With these questions and answers, assess analytical and decision-making skills. 10 good decision making interview questions Two employees are having regular conflicts with each other and often disturb the team’s balance. How would you handle this situation? Describe a time you made an unpopular […]

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Here are some examples of decision-making interview questions to ask candidates. With these questions and answers, assess analytical and decision-making skills.

10 good decision making interview questions

  1. Two employees are having regular conflicts with each other and often disturb the team’s balance. How would you handle this situation?
  2. Describe a time you made an unpopular decision. How did you handle the feedback? How would you have handled the situation differently?
  3. Do you usually make better decisions alone or with a group? Why? When do you ask for help?
  4. In your experience, when you’re working on a team project, do you make the most decisions or do you prefer to step back and follow someone else’s guideline?
  5. Describe a time when you had to make an immediate decision on a critical issue.
  6. While working on a team project, you notice that some of your coworkers are falling behind. What would you do to help your team meet the deadline?
  7. How would you deal with a demanding external stakeholder who keeps changing requirements about a specific project you’re working on?
  8. You want your manager to buy a new software that will help your work and you’re trying to choose between two options. The first is more expensive, but has better reviews and the second has fewer features, but is within budget. Which one would you recommend and how?
  9. How do you prioritize tasks when making a decision under pressure?
  10. How do you ensure that your decisions are free from personal bias?

1. Two employees are having regular conflicts with each other and often disturb the team’s balance. How would you handle this situation?

This question assesses the candidate’s conflict resolution skills and their ability to maintain team harmony.

Sample answer:

“I would first speak to each employee individually to understand their perspective. Then, I’d facilitate a meeting between them to address the issues and find a resolution. If necessary, I’d provide additional training or resources to prevent future conflicts.”

2. Describe a time you made an unpopular decision. How did you handle the feedback? How would you have handled the situation differently?

This question gauges the candidate’s ability to stand by their decisions and handle criticism.

Sample answer:

“I once implemented a new work schedule that wasn’t well-received initially. I addressed the team’s concerns in a meeting, explaining the rationale behind the decision. In hindsight, I would have involved the team in the decision-making process to gather their input.”

3. Do you usually make better decisions alone or with a group? Why? When do you ask for help?

This question evaluates the candidate’s collaborative skills and their ability to seek assistance when needed.

Sample answer:

“I believe in collaborative decision-making as it brings diverse perspectives. However, I’m also confident in making decisions independently when time is of the essence. I seek help when I lack expertise in a particular area.”

4. In your experience, when you’re working on a team project, do you make the most decisions or do you prefer to step back and follow someone else’s guideline?

This question assesses the candidate’s leadership skills and their ability to collaborate within a team setting.

Sample answer:

“I’m comfortable taking the lead and making decisions when required, but I also value the expertise of my team members and often rely on their guidance.”

5. Describe a time when you had to make an immediate decision on a critical issue.

This question gauges the candidate’s ability to think quickly and act decisively under pressure.

Sample answer:

“Once, a key client’s project was at risk due to a vendor’s error. I immediately convened a team meeting, assessed the situation, and decided to allocate additional resources to meet the deadline. The client was satisfied, and we retained their business.”

6. While working on a team project, you notice that some of your coworkers are falling behind. What would you do to help your team meet the deadline?

This question assesses the candidate’s team spirit, leadership, and problem-solving skills.

Sample answer:

“I would first identify the root cause of the delay. If it’s a resource or knowledge gap, I’d offer my assistance or find someone who can help. I’d also consider re-allocating tasks or suggesting overtime if the team agrees.”

7. How would you deal with a demanding external stakeholder who keeps changing requirements about a specific project you’re working on?

This question evaluates the candidate’s communication and negotiation skills, especially in challenging situations.

Sample answer:

“I’d schedule a meeting with the stakeholder to understand their concerns and requirements better. I’d also set clear boundaries and expectations, ensuring they understand the implications of constant changes, especially on time and resources.”

8. You want your manager to buy a new software and you’re trying to choose between two options. The first is more expensive, but has better reviews and the second has fewer features, but is within budget. Which one would you recommend?

This question gauges the candidate’s analytical and persuasive skills.

Sample answer:

“I’d conduct a cost-benefit analysis. If the more expensive software significantly improves efficiency or has features we’ll need in the future, I’d present a case to my manager highlighting its long-term benefits against the initial cost.”

9. How do you prioritize tasks when making a decision under pressure?

This question assesses the candidate’s ability to manage stress and prioritize effectively.

Sample answer:

“I prioritize tasks based on their urgency and importance. I also consider the potential impact on the project or organization. When under pressure, I stay calm, gather all necessary information, and if possible, consult with a colleague before making a decision.”

10. How do you ensure that your decisions are free from personal bias?

This question evaluates the candidate’s self-awareness and commitment to fairness.

Sample answer:

“I always strive to base my decisions on facts and data. If I’m unsure, I consult with colleagues to get diverse perspectives. Regular training on unconscious bias also helps me stay aware of potential pitfalls.”

Why it’s important to ask decision making interview questions

Employees are required to make work-related decisions about either regular tasks or unexpected situations on a daily basis. For example, designers might need to choose between two logos, developers may have to decide which feature to implement first and hiring managers might need to select between two or more qualified candidates.

Decisions – both good and bad – have an impact on the entire company. Good decision-makers:

  • Evaluate circumstances, consider alternatives and weigh pros and cons.
  • Use critical-thinking skills to reach objective conclusions.
  • Are able to make decisions under pressure.
  • Opt for a “problem-solving” attitude, as opposed to a “that’s not my job” approach.
  • Help teams overcome obstacles.

Decision-making interview questions will help you identify potential hires with sound judgement. Test how candidates analyze data and predict the outcome of each option before making a decision. Also, keep in mind that in some cases a creative decision that breaks from the norm could prove to be innovative and more effective than a traditional approach.

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Change management interview questions and answers https://resources.workable.com/change-management-interview-questions Fri, 26 May 2017 16:52:05 +0000 https://resources.workable.com/?p=15181 Use these sample change management interview questions to discover how candidates adapt to change and how they behave in dynamic environments. 10 good change management interview questions Are you familiar with the Change Management process? How would you request a change from your manager? Give us an example using the checklist of 7 Rs. How […]

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Use these sample change management interview questions to discover how candidates adapt to change and how they behave in dynamic environments.

Change management interview questions

10 good change management interview questions

  1. Are you familiar with the Change Management process? How would you request a change from your manager? Give us an example using the checklist of 7 Rs.
  2. How do you explain to team members that they need to immediately alter a process? (e.g. for developers, the team needs to build a new feature on a tight deadline, due to additional system requirements)
  3. Describe a time when you struggled to persuade your team to modify your goals or delegate tasks differently. What happened?
  4. You’ve noticed that your sales numbers have dropped and you want to recommend new ways to advertise your products/services. How would you present your ideas to Sales and Marketing managers? What information would you include to make an impact?
  5. How do you measure the results of a modification you made? Give an example of a time you successfully modified a regular procedure.
  6. What metrics would you use to assess risk?
  7. Mention a few reasons why people resist change. How can you ensure that all processes and decisions are transparent within the organization?
  8. How would you handle it if your manager asked you to implement a different way of working but didn’t explain why?
  9. What information do you include in a project plan to ensure all necessary actions are scheduled and measured?
  10. How do you react to the standard “this is how we do things” response to a request for change?

Here are 10 essential interview questions and sample answers to help you identify the best candidates for this role.

1. Are you familiar with the Change Management process? How would you request a change from your manager? Give us an example using the checklist of 7 Rs.

This question assesses the candidate’s understanding of the formal change management process and their ability to communicate and request changes effectively.

Sample answer:

“Yes, I’m familiar with the Change Management process. When requesting a change, I’d first identify the reason for the change, then consider the return on investment, risks involved, resources required, and the responsibilities for the change. For instance, if I noticed a recurring issue in our software, I’d present it with the 7 Rs checklist to ensure a comprehensive review.”

2. How do you explain to team members that they need to immediately alter a process?

This question evaluates the candidate’s communication skills and their ability to manage urgent changes.

Sample answer:

“I’d gather the team for a quick meeting, clearly explain the reasons for the immediate change, and outline the new requirements. I’d also provide support and resources to ensure a smooth transition.”

3. Describe a time when you struggled to persuade your team to modify your goals or delegate tasks differently.

This question delves into the candidate’s interpersonal skills and their ability to handle resistance.

Sample answer:

“In a previous role, I proposed a new project management tool. Initially, there was resistance due to comfort with the old system. I organized training sessions and highlighted the tool’s benefits, which eventually led to its successful adoption.”

4. You’ve noticed that your sales numbers have dropped. How would you present your ideas to Sales and Marketing managers?

This question gauges the candidate’s analytical and presentation skills.

Sample answer:

“I’d first analyze the sales data to identify patterns or areas of concern. Then, I’d research potential advertising strategies and prepare a detailed presentation, showcasing the benefits, potential ROI, and a roadmap for implementation.”

5. How do you measure the results of a modification you made?

This question seeks to understand the candidate’s approach to evaluating the effectiveness of changes.

Sample answer:

“I set clear metrics and KPIs before implementing the change. After the change, I’d monitor these metrics closely, comparing them to baseline data to gauge the modification’s impact.”

6. What metrics would you use to assess risk?

This question assesses the candidate’s ability to identify and evaluate potential risks associated with change.

Sample answer:

“I’d look at financial metrics like ROI and cost-benefit analysis, operational metrics like downtime or disruption, and feedback from stakeholders to assess potential resistance or challenges.”

7. Mention a few reasons why people resist change. How can you ensure that all processes and decisions are transparent within the organization?

Understanding resistance is key to successful change management.

Sample answer:

“People often resist change due to fear of the unknown, comfort with the status quo, or lack of understanding. To ensure transparency, I’d communicate the reasons for change, involve stakeholders in decision-making, and provide regular updates.”

8. How would you handle it if your manager asked you to implement a different way of working but didn’t explain why?

This question tests the candidate’s adaptability and communication skills.

Sample answer:

“I’d seek clarification from my manager, asking for the reasons behind the change. Understanding the ‘why’ helps in effectively communicating and implementing the new way of working.”

9. What information do you include in a project plan to ensure all necessary actions are scheduled and measured?

This question evaluates the candidate’s planning and organizational skills.

Sample answer:

“I’d include clear objectives, tasks, responsibilities, timelines, milestones, required resources, potential risks, and key performance indicators to measure progress.”

10. How do you react to the standard “this is how we do things” response to a request for change?

This question probes the candidate’s ability to handle resistance and their approach to introducing change.

Sample answer:

“I’d acknowledge the current processes but present data and reasons supporting the change. Demonstrating the benefits and potential positive outcomes can help in gaining buy-in.”

Why it’s important to ask change management interview questions

Change is inevitable in business. New product launches, competition and employees bring shifts in business strategies and leadership. Employees who manage change with grace will adapt to new circumstances while remaining productive.

For senior-level employees and managers, it’s crucial not only to adjust to change, but also to:

Recognize the need for change

  • For example: “We need to evaluate employee performance regularly to increase our productivity.”

Prepare action plans that include doable and measurable tasks

  • For example: “We will train managers to conduct weekly 1:1 meetings, gather employee feedback and evaluate the process at the end of the quarter.”

Manage resistance

  • For example, “We will convince reluctant managers to implement regular performance appraisals by presenting the advantages of frequent meetings.”

Implement corrective actions and improvements when required

  • For example, “We will implement monthly team meetings in addition to weekly individual meetings, to foster better communication in our department.”

The following change management interview questions will help you identify candidates who will navigate change in both day-to-day operations and large-scale projects.

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Stress management interview questions and answers https://resources.workable.com/stress-management-interview-questions Thu, 11 May 2017 13:16:35 +0000 https://resources.workable.com/?p=13432 Use these sample stress management interview questions to discover how candidates perform under pressure and how they approach stressful situations at work. 10 good stress management interview questions How do you prepare for a presentation to important [clients/stakeholders/the executive board] the day before it’s due? How would you respond if your manager gave you negative […]

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Use these sample stress management interview questions to discover how candidates perform under pressure and how they approach stressful situations at work.Stress management interview questions

10 good stress management interview questions

  1. How do you prepare for a presentation to important [clients/stakeholders/the executive board] the day before it’s due?
  2. How would you respond if your manager gave you negative feedback in front of your peers?
  3. What’s the most stressful situation you’ve faced at work so far? How did you handle it?
  4. How do you prevent a situation from getting too stressful to manage?
  5. What advice would you give to calm down a colleague who’s stressed out about a deadline?
  6. Can you describe a time when your stress resulted in making errors at work?
  7. How would you deal with frequent changes at work? For example, if stakeholders were indecisive about a project’s requirements, or if new members joined your team.
  8. If assigned with multiple tasks at the same time, how would you organize yourself to produce quality work under tight deadlines?
  9. Describe a time you had to make a tough decision (e.g. fire a team member or choose between two job offers.) How did you make sure you were objective?
  10. How do you ensure that stressful situations in your personal life don’t affect your work performance?

Stress is an inevitable part of most jobs. However, how one manages and responds to stress can greatly influence their effectiveness and productivity. Here are 10 questions to gauge a candidate’s stress management skills.

1. How do you prepare for a presentation to important [clients/stakeholders/the executive board] the day before it’s due?

This question assesses a candidate’s ability to handle pressure and prioritize tasks.

Sample answer:

“I break down the presentation into smaller tasks, allocate specific time slots for each, and ensure I have all the necessary information. I also practice multiple times to ensure clarity.”

2. How would you respond if your manager gave you negative feedback in front of your peers?

This question gauges emotional resilience and professionalism.

Sample answer:

“I would listen calmly, ask for specific examples, and request a private meeting to discuss further. It’s essential to focus on improvement rather than reacting defensively.”

3. What’s the most stressful situation you’ve faced at work so far? How did you handle it?

This question evaluates problem-solving skills under pressure.

Sample answer:

“I once had to handle a major client issue due to a product defect. I coordinated with the team, communicated transparently with the client, and ensured a timely resolution.”

4. How do you prevent a situation from getting too stressful to manage?

This question assesses proactive stress management techniques.

Sample answer:

“I prioritize tasks, break them into manageable steps, and ensure clear communication with my team. Regular breaks and mindfulness exercises also help.”

5. What advice would you give to calm down a colleague who’s stressed out about a deadline?

This question gauges empathy and teamwork.

Sample answer:

“I’d listen to their concerns, offer assistance if possible, and suggest taking a short break or using relaxation techniques.”

6. Can you describe a time when your stress resulted in making errors at work?

This question evaluates self-awareness and accountability.

Sample answer:

“Yes, I once missed a minor detail in a report due to tight deadlines. I acknowledged the mistake, corrected it, and implemented a checklist system to prevent future oversights.”

7. How would you deal with frequent changes at work? For example, if stakeholders were indecisive about a project’s requirements, or if new members joined your team.

This question assesses adaptability.

Sample answer:

“I’d maintain open communication, document changes, and ensure everyone is aligned. Regular team meetings can also help in such scenarios.”

8. If assigned with multiple tasks at the same time, how would you organize yourself to produce quality work under tight deadlines?

This question evaluates organizational skills under pressure.

Sample answer:

“I use task management tools, prioritize based on urgency and importance, and delegate when necessary. Setting clear milestones also helps.”

9. Describe a time you had to make a tough decision (e.g. fire a team member or choose between two job offers.) How did you make sure you were objective?

This question gauges decision-making skills under stress.

Sample answer:

“I gathered all relevant information, consulted with mentors, and weighed the pros and cons. Ensuring I was not influenced by emotions was crucial.”

10. How do you ensure that stressful situations in your personal life don’t affect your work performance?

This question assesses personal stress management techniques.

Sample answer:

“I practice mindfulness, ensure work-life balance, and seek support when needed. It’s essential to compartmentalize personal issues from professional responsibilities.”

Why it’s important to ask stress management interview questions

Most jobs have stressful aspects, like reaching a quarterly goal, presenting an idea to managers or meeting a tight deadline. Employees with good stress management skills perform better because they:

  • Reach objective decisions
  • Keep those around them calm
  • Come up with solutions in trying times

Employees who can’t manage stressful situations struggle to complete their duties, even if they possess the required skills and knowledge for the job. Some positions (like managerial roles) face more pressure than others. That’s why it’s important to identify candidates who can handle stress while remaining productive.

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Values-based interview questions and answers https://resources.workable.com/values-based-interview-questions Thu, 29 Jun 2017 14:44:27 +0000 https://resources.workable.com/?p=18244 During your hiring process, ask values-based interview questions to identify candidates who share the same values as your company and will fit in your workplace. 10 good values-based interview questions Have you ever faced an ethical dilemma at work? If so, what was the issue and what did you do? What would you do if […]

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During your hiring process, ask values-based interview questions to identify candidates who share the same values as your company and will fit in your workplace.

Values-based interview questions

10 good values-based interview questions

  1. Have you ever faced an ethical dilemma at work? If so, what was the issue and what did you do?
  2. What would you do if you saw a colleague stealing stationary from the company’s stock?
  3. Describe a time your team failed to complete a project on time. What would you do differently, if you had the chance?
  4. What would you do if you had to work with a person you didn’t get along with?
  5. Describe a successful team project you worked on so far. What was your contribution?
  6. How would you react if your team received negative feedback about a part of the project that was entirely assigned to you?
  7. How do you keep a balance between performing thorough quality controls on products while keeping costs low?
  8. What company policies would you suggest creating to make our operations more environmentally-friendly? How would you ensure employees understand and apply these guidelines?
  9. Describe a situation where you were facing a technical issue and your normal troubleshooting method wasn’t working. What did you do?
  10. Describe a time you managed to calm an irate customer. How did you manage to maintain your professionalism and address their complaint?

Values-based interview questions help in understanding a candidate’s alignment with the company’s core values. Here are 10 questions to gauge a candidate’s values and beliefs.

Have you ever faced an ethical dilemma at work? If so, what was the issue and what did you do?

This question evaluates a candidate’s moral compass and decision-making in challenging situations.

Sample answer:

“I once noticed a colleague taking credit for another team member’s work. I approached them privately and discussed the importance of giving credit where it’s due.”

What would you do if you saw a colleague stealing stationary from the company’s stock?

This question assesses integrity and how a candidate handles unethical behavior.

Sample answer:

“I would report the incident to my supervisor or the HR department to ensure it’s addressed appropriately.”

Describe a time your team failed to complete a project on time. What would you do differently, if you had the chance?

This question gauges accountability and problem-solving skills.

Sample answer:

“We underestimated the project’s complexity. In hindsight, I’d allocate more resources and set clearer milestones.”

What would you do if you had to work with a person you didn’t get along with?

This question evaluates adaptability and collaboration skills.

Sample answer:

“I’d focus on open communication, find common ground, and prioritize the project’s success over personal differences.”

Describe a successful team project you worked on so far. What was your contribution?

This question assesses teamwork and individual contribution.

Sample answer:

“I was part of a product launch team. My role involved market research and I provided insights that shaped our marketing strategy.”

How would you react if your team received negative feedback about a part of the project that was entirely assigned to you?

This question gauges accountability and receptiveness to feedback.

Sample answer:

“I’d take responsibility, analyze the feedback, and work on rectifying the issues.”

How do you keep a balance between performing thorough quality controls on products while keeping costs low?

This question assesses efficiency and quality assurance.

Sample answer:

“I prioritize critical quality checks and implement automated testing where possible to maintain quality without escalating costs.”

What company policies would you suggest creating to make our operations more environmentally-friendly?

This question evaluates environmental consciousness and policy implementation.

Sample answer:

“I’d suggest a recycling program and regular energy audits. To ensure adherence, I’d conduct training sessions and periodic reviews.”

Describe a situation where you were facing a technical issue and your normal troubleshooting method wasn’t working. What did you do?

This question assesses problem-solving and adaptability.

Sample answer:

“I consulted with a senior colleague and researched alternative solutions online. We eventually found a workaround that resolved the issue.”

Describe a time you managed to calm an irate customer. How did you manage to maintain your professionalism and address their complaint?

This question gauges customer service skills and emotional intelligence.

Sample answer:

“I listened actively, empathized with their frustration, and assured them of a resolution. I then addressed their concern promptly.”

Why it’s important to ask values based interview questions

Understanding a candidate’s values ensures alignment with the company’s core beliefs and objectives. It fosters a harmonious work environment and ensures that employees resonate with the company’s mission.

In business, core values reflect a company’s mission and long-term objectives. They’re not just theoretical beliefs. A company’s values define:

  • How employees collaborate
    • For example, a company that values innovation will encourage brainstorming sessions and creative ideas from all employees.
  • What kinds of investments the company will make
    • For example, a company that prioritizes customer service will invest in CRM software and training programs for salespeople.
  • What types of people the company wants to hire and retain
    • For example, a company that focuses on collaboration will recruit good team players and organize team-building activities to keep them engaged.

During your hiring process, values-based interview questions will help you understand:

  • Whether candidates’ priorities align with your goals
  • What candidates prioritize in the workplace
  • What drives their behaviors at work

Here are some examples of common corporate values at work:

  • Integrity: Acting with honesty and professionalism, and respecting company policies.
  • Collaboration: Working with colleagues and teams to meet joint goals.
  • Accountability: Taking responsibility for actions and decisions both in team and individual projects.
  • Social responsibility: Integrating social and environmental solutions to business operations.
  • Innovation: Implementing new ideas to improve the business.
  • Customer orientation: Maximizing and maintaining customer satisfaction.

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Career goals interview questions and answers https://resources.workable.com/career-goals-interview-questions Fri, 01 Dec 2017 10:25:49 +0000 https://resources.workable.com/?p=28159 During interviews, ask candidates career goals interview questions to learn whether their professional aspirations match your open role and business objectives. 10 good career goals interview questions What would you like to learn more about in your field of expertise? Do you plan to pursue additional education? If so, what field would you choose? What […]

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During interviews, ask candidates career goals interview questions to learn whether their professional aspirations match your open role and business objectives.

Career goals interview questions

10 good career goals interview questions

  1. What would you like to learn more about in your field of expertise?
  2. Do you plan to pursue additional education? If so, what field would you choose?
  3. What are your future career goals and what do you plan to do to achieve them? (e.g. in the next five years)
  4. What skills or knowledge would make you better at your current role?
  5. What made you look for a new job?
  6. What are you looking for in your next position?
  7. Do you think this position aligns with your professional goals? In which ways?
  8. Do you prefer becoming an expert in your field or broadening your knowledge of different disciplines? Why?
  9. Given the option, what project would you choose: one that matches your current skills and knowledge and requires you leading a team, or one where you’ll work on something less familiar but you’ll be able to collaborate with colleagues?
  10. What do you do to achieve your professional goals?

Career goals provide insight into a candidate’s motivation, aspirations, and alignment with a company’s objectives. Here are 10 interview questions to help gauge a candidate’s professional ambitions.

1. What would you like to learn more about in your field of expertise?

This question assesses the candidate’s desire for continuous learning within their domain.

Sample answer:

“I’d like to delve deeper into data analytics, especially predictive modeling, to enhance my expertise in market research.”

2. Do you plan to pursue additional education? If so, what field would you choose?

This question gauges the candidate’s commitment to professional growth.

Sample answer:

“Yes, I’m considering a master’s in business analytics to complement my background in marketing.”

3. What are your future career goals and what do you plan to do to achieve them? (e.g. in the next five years)

This question probes the candidate’s long-term vision and planning.

Sample answer:

“I aim to lead a marketing team in the next five years. I’m taking on diverse projects and seeking mentorship to prepare for that role.”

4. What skills or knowledge would make you better at your current role?

This question evaluates self-awareness and the drive for improvement.

Sample answer:

“Improving my technical skills in SEO and SEM would enhance my digital marketing strategies.”

5. What made you look for a new job?

This question uncovers the candidate’s motivations for change.

Sample answer:

“I’m seeking a role that offers more strategic responsibilities and aligns with my long-term career goals.”

6. What are you looking for in your next position?

This question determines the candidate’s immediate professional aspirations.

Sample answer:

“I’m looking for a role that offers both strategic planning and hands-on project management opportunities.”

7. Do you think this position aligns with your professional goals? In which ways?

This question checks alignment between the candidate’s goals and the role.

Sample answer:

“Absolutely. This position offers the leadership responsibilities and strategic planning opportunities I’ve been seeking.”

8. Do you prefer becoming an expert in your field or broadening your knowledge of different disciplines? Why?

This question assesses depth versus breadth in a candidate’s professional aspirations.

Sample answer:

“I believe in mastering my field but also understanding related disciplines to offer holistic solutions.”

9. What project would you choose: one that matches your current skills and requires you leading a team, or one that you’ll be able to collaborate with colleagues?

This question gauges adaptability and leadership potential.

Sample answer:

“I’d choose a project that’s less familiar. It offers a learning opportunity and the chance to collaborate, which I value.”

10. What do you do to achieve your professional goals?

This question probes the candidate’s proactive efforts towards their goals.

Sample answer:

“I set clear milestones, seek feedback, and continuously update my skills through courses and workshops.”

Why it’s important to ask career goals interview questions

Understanding a candidate’s career goals is pivotal for long-term retention and ensuring mutual growth. It helps in aligning company objectives with employee aspirations, fostering a motivated and committed workforce.

Interview questions about candidates’ career goals help you:

  • Make better hiring decisions. It’s best to select candidates whose long-term goals match your business objectives.
  • Increase job offer acceptance rates. Candidates want to work at companies that are interested in their long-term goals and invest in their development.
  • Build complete candidate profiles. Get to know candidates better by gathering information about their aspirations, motives and training needs.
  • Create a talent acquisition strategy. Identify candidates who’d be a potential fit for other roles within your company, currently or in the future.

In most cases, candidates won’t describe career goals that are unrelated to the role you’re hiring for. Ask targeted interview questions to learn about their goals and how they plan to achieve them.

Job-related goals could be about:

  • Covering knowledge or experience gaps
    • Example: “As I’m kickstarting my career in web design, I’d like to gain more experience, work on X software and eventually take on challenging projects.
  • Learning about new disciplines
    • Example: “Being in sales, I think that learning more about marketing techniques and psychology will help me better understand consumer behavior.
  • Acquiring skills
    • Example: “I want to master my public-speaking skills as I see myself becoming a company representative during events.
  • Building a career path
    • Example: “In the next five years, I want to expand my knowledge of Swift and build mobile apps as part of a team.

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Cleaner interview questions and answers https://resources.workable.com/cleaner-interview-questions Fri, 26 Aug 2016 09:44:24 +0000 https://resources.workable.com/?p=6409 This is a sample of Cleaner interview questions to help you identify skilled candidates to meet your company cleaning needs. Make sure that you are interviewing the best Cleaner candidates. Sign up for Workable’s 15-day free trial to hire better, faster. 10 good cleaner interview questions What cleaning products do you normally use? How do […]

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This is a sample of Cleaner interview questions to help you identify skilled candidates to meet your company cleaning needs.

cleaner interview questions

Make sure that you are interviewing the best Cleaner candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good cleaner interview questions

  1. What cleaning products do you normally use?
  2. How do you clean computer screens?
  3. How much time do you need to clean a working space of 10 offices?
  4. Have you ever used green cleaning products? If yes, how would you rate them compared to products you’ve traditionally used?
  5. What are the most important duties when cleaning a bathroom?
  6. Is there any specific task that you don’t perform? (e.g. due to an allergy)
  7. How do you deal with emergencies? Can you mention a few examples from your past experience?
  8. Do you have experience with outdoor cleaning?
  9. How flexible are your working hours? Would you be available for early morning or late night shifts?
  10. How do you treat different materials like wood, marble, or granite?

A cleaner plays a crucial role in maintaining a clean and organized environment. Here are 10 essential interview questions to help identify candidates with the right skills and attitude for the job.

What cleaning products do you normally use?

This question assesses the candidate’s familiarity with cleaning agents.

Sample answer:

“I typically use eco-friendly products like Method and Ecover. They’re effective and safe for the environment.”

How do you clean computer screens?

This question evaluates the candidate’s knowledge of delicate cleaning tasks.

Sample answer:

“I use a microfiber cloth and a screen cleaner solution to gently wipe the screen, ensuring no streaks are left behind.”

How much time do you need to clean a working space of 10 offices?

This question gauges the candidate’s efficiency.

Sample answer:

“Depending on the size and condition of the offices, it would take me around 4-5 hours to thoroughly clean 10 offices.”

Have you ever used green cleaning products? If yes, how would you rate them compared to products you’ve traditionally used?

This question probes the candidate’s eco-awareness and adaptability.

Sample answer:

“Yes, I’ve used green products. They’re as effective as traditional ones and are better for the environment.”

What are the most important duties when cleaning a bathroom?

This question tests the candidate’s thoroughness.

Sample answer:

“The most important duties include disinfecting surfaces, cleaning the toilet, scrubbing tiles, and ensuring the sink and mirrors are spotless.”

Is there any specific task that you don’t perform? (e.g. due to an allergy)

This question assesses any limitations the candidate might have.

Sample answer:

“I’m allergic to certain strong chemicals, so I prefer using milder, eco-friendly products.”

How do you deal with emergencies? Can you mention a few examples from your past experience?

This question evaluates the candidate’s problem-solving skills.

Sample answer:

“Once, a pipe burst while I was cleaning. I quickly shut off the water supply and informed the maintenance team.”

Do you have experience with outdoor cleaning?

This question probes the candidate’s versatility.

Sample answer:

“Yes, I’ve cleaned patios, windows, and outdoor furniture in my previous roles.”

How flexible are your working hours? Would you be available for early morning or late night shifts?

This question assesses the candidate’s availability.

Sample answer:

“I’m quite flexible and can adjust to early morning or late-night shifts as required.”

How do you treat different materials like wood, marble, or granite?

This question tests the candidate’s knowledge of cleaning different surfaces.

Sample answer:

“For wood, I use a wood-specific cleaner. For marble and granite, I use a pH-neutral cleaner to prevent any damage.”

Why it’s important to ask cleaner interview questions

Hiring the right cleaner ensures that spaces are not only clean but also maintained in a way that prolongs the life of materials and fixtures. By asking the right questions, employers can identify candidates who are thorough, efficient, and knowledgeable about best cleaning practices.

Red flags

Be wary of candidates who provide vague answers or lack knowledge about basic cleaning techniques. A lack of flexibility or unwillingness to adapt to new cleaning methods can also be concerning. Additionally, candidates who seem disinterested or view the job as temporary might not be committed in the long run.

Let’s summarize some of the questions and add a few more divided into specific types.

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Attention to detail interview questions and answers https://resources.workable.com/attention-to-detail-interview-questions Thu, 11 Jul 2019 08:26:13 +0000 https://resources.workable.com/?p=33034 Use these examples of attention to detail interview questions to assess attention to detail and find the best hire for your company. 10 good attention to detail interview questions Do you prefer to work for the “big picture” or the “small details”? Give an example that supports your preference. Would you describe yourself as a […]

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Use these examples of attention to detail interview questions to assess attention to detail and find the best hire for your company.

10 good attention to detail interview questions

  1. Do you prefer to work for the “big picture” or the “small details”? Give an example that supports your preference.
  2. Would you describe yourself as a perfectionist and why?
  3. What methods do you use to check for quality, especially when you have to meet tight deadlines?
  4. How do you manage daily tasks at work? Name the organizing tools and technologies you use.
  5. What is more important when you organize your projects, quantity or quality? Explain why.
  6. How do you manage to limit distractions in the workplace?
  7. What techniques do you use when you want to find errors that are not easily noticeable?
  8. Describe a time you identified an error made by your manager or a senior. How did you address it with them?
  9. How well do you know our company?
  10. How do you ensure that attention to detail doesn’t interfere with your ability to progress forward with tasks and projects?

Attention to detail is a critical skill for many roles, ensuring accuracy and efficiency in tasks. Here are 10 essential interview questions to gauge a candidate’s meticulousness and precision.

Do you prefer to work for the “big picture” or the “small details”? Give an example that supports your preference.

This question evaluates the candidate’s focus and approach to tasks.

Sample answer:

“I believe in understanding the big picture, but I focus on the details to ensure the overall goal is achieved. For instance, while managing a project, I ensure every task is executed perfectly to meet the larger objective.”

Would you describe yourself as a perfectionist and why?

This question assesses the candidate’s dedication to quality.

Sample answer:

“Yes, I strive for perfection in my work because I believe in delivering the best results. However, I also understand the importance of deadlines and ensure that perfection doesn’t hinder timely completion.”

What methods do you use to check for quality, especially when you have to meet tight deadlines?

This question gauges the candidate’s strategies for maintaining quality under pressure.

Sample answer:

“I use checklists and set interim deadlines. This way, I can review work in stages and make necessary adjustments without compromising the final deadline.”

How do you manage daily tasks at work? Name the organizing tools and technologies you use.

This question probes the candidate’s organizational skills.

Sample answer:

“I prioritize tasks based on urgency and importance. I use tools like Trello and Asana for task management and tracking.”

What is more important when you organize your projects, quantity or quality? Explain why.

This question evaluates the candidate’s project management approach.

Sample answer:

“Quality is paramount. While it’s essential to manage multiple tasks, ensuring each task is done correctly is crucial for the project’s overall success.”

How do you manage to limit distractions in the workplace?

This question assesses the candidate’s focus and productivity strategies.

Sample answer:

“I allocate specific times for checking emails and take regular short breaks to refresh. I also use noise-cancelling headphones when I need deep focus.”

What techniques do you use when you want to find errors that are not easily noticeable?

This question tests the candidate’s thoroughness.

Sample answer:

“I often step away from a task and revisit it later with a fresh perspective. I also ask colleagues for a review, as a fresh pair of eyes can catch unnoticed errors.”

Describe a time you identified an error made by your manager or a senior. How did you address it with them?

This question gauges the candidate’s communication skills and tact.

Sample answer:

“I noticed a discrepancy in a report. I collected the correct data and approached my manager privately, presenting the error and the corrected information.”

How well do you know our company?

This question evaluates the candidate’s research skills and interest in the company.

Sample answer:

“I’ve researched your company extensively. I’m impressed by your recent initiatives in sustainability and your commitment to innovation.”

How do you ensure that attention to detail doesn’t interfere with your ability to progress forward with tasks and projects?

This question assesses the candidate’s ability to balance perfection with efficiency.

Sample answer:

“While I strive for accuracy, I also set clear milestones and check-points. This ensures I maintain quality without getting bogged down by over-analysis.”

Why it’s important to ask attention to detail interview questions

Attention to detail ensures tasks are completed accurately and efficiently. By asking the right questions, employers can identify candidates who will produce high-quality work, spot errors, and contribute to the overall success of projects and initiatives.

Red flags

Be cautious of candidates who provide vague answers or seem unprepared. A lack of specific examples or an inability to describe their methods might indicate a lack of genuine attention to detail. Additionally, candidates who seem easily distracted or disorganized during the interview might struggle with tasks that require meticulousness.

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CEO interview questions and answers https://resources.workable.com/ceo-interview-questions Mon, 30 Sep 2019 12:06:04 +0000 https://resources.workable.com/?p=34711 These CEO interview questions will help you identify candidates with top executive skills and find the best leader for your company. 10 good CEO interview questions What do you think our company’s mission and vision are? What changes would you implement during your first year in the company? How would you build a 5-year plan? […]

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These CEO interview questions will help you identify candidates with top executive skills and find the best leader for your company.

10 good CEO interview questions

  1. What do you think our company’s mission and vision are?
  2. What changes would you implement during your first year in the company? How would you build a 5-year plan?
  3. What would you do in your first 30 days as CEO of our organization?
  4. Who do you believe are our biggest competitors? How do we differ from them?
  5. What do you think are the biggest challenges our industry will face in the next 5 years?
  6. What are the most helpful technological platforms and tools you have used? Would you implement them in our organization?
  7. What is the most innovative product or service you’ve worked on at a previous company?
  8. Describe your rationale before you make a big financial decision. What criteria do you use to decide which products or services to invest in?
  9. In 5 minutes, prepare a small pitch to present our company to a potential investor.
  10. Imagine that a product or service we launched recently failed our expectations. What are your next steps

Choosing the right CEO is pivotal for a company’s direction, culture, and overall success. Here are 10 essential interview questions to help identify the best candidates for this leadership role.

1. What do you think our company’s mission and vision are?

This question assesses the candidate’s understanding and alignment with the company’s core values and objectives.

Sample answer:

“Your company’s mission is to provide innovative solutions to everyday challenges, and the vision is to be a global leader in your industry, setting standards for excellence.”

2. What changes would you implement during your first year in the company? How would you build a 5-year plan?

This question gauges the candidate’s strategic thinking and long-term vision.

Sample answer:

“In the first year, I’d focus on strengthening internal communication and team alignment. For the 5-year plan, I’d prioritize market expansion, R&D, and enhancing customer experience.”

3. What would you do in your first 30 days as CEO of our organization?

Understanding the candidate’s immediate priorities provides insight into their leadership style.

Sample answer:

“I’d spend time understanding the current operations, meeting with department heads, and gathering feedback from employees at all levels.”

4. Who do you believe are our biggest competitors? How do we differ from them?

This question tests the candidate’s industry knowledge and analytical skills.

Sample answer:

“Your main competitors are X and Y. However, your company stands out due to its commitment to sustainability and customer-centric approach.”

5. What do you think are the biggest challenges our industry will face in the next 5 years?

This question assesses the candidate’s foresight and industry awareness.

Sample answer:

“The industry will likely face challenges related to regulatory changes, technological disruptions, and evolving consumer preferences.”

6. What are the most helpful technological platforms and tools you have used? Would you implement them in our organization?

This question evaluates the candidate’s tech-savviness and adaptability.

Sample answer:

“I’ve found platforms like A and B extremely beneficial for data analytics and project management. If they align with our needs, I’d consider implementing them.”

7. What is the most innovative product or service you’ve worked on at a previous company?

This question probes the candidate’s experience with innovation and product development.

Sample answer:

“At my previous company, I spearheaded the development of a smart home device that became a best-seller in its category.”

8. Describe your rationale before you make a big financial decision. What criteria do you use to decide which products or services to invest in?

This question tests the candidate’s financial acumen and decision-making skills.

Sample answer:

“I prioritize ROI, alignment with company goals, market demand, and scalability. Every financial decision is backed by thorough research and analysis.”

9. In 5 minutes, prepare a small pitch to present our company to a potential investor.

This question evaluates the candidate’s ability to quickly synthesize information and present it compellingly.

Sample answer:

“Our company is at the forefront of innovation, with a proven track record of growth. With our dedicated team and unique products, we’re poised to redefine industry standards, making it an ideal investment opportunity.”

10. Imagine that a product or service we launched recently failed our expectations. What are your next steps?

This question assesses the candidate’s problem-solving skills and adaptability.

Sample answer:

“I’d initiate a thorough analysis to understand the reasons for the shortfall, gather feedback, and then pivot the strategy or make necessary improvements.”

Why it’s important to ask ceo interview questions

The CEO is the driving force behind a company’s strategy, culture, and overall direction. Asking the right interview questions ensures that the selected individual aligns with the company’s values, understands its challenges, and possesses the leadership qualities needed to steer the organization towards success.

Red flags

  • Vague answers: A CEO candidate should be able to provide clear and concise responses, demonstrating their understanding and decision-making abilities.
  • Lack of industry knowledge: If a candidate isn’t well-versed with the industry’s current trends and challenges, they might not be prepared to lead effectively.
  • Overemphasis on past achievements: While past success is important, a CEO should also demonstrate forward-thinking and a vision for the future.
  • Poor interpersonal skills: A CEO needs to build relationships, inspire teams, and communicate effectively. If they lack these skills, it’s a concern.
  • Inconsistency: If a candidate’s answers contradict each other or don’t align with their resume, it might indicate a lack of honesty or clarity.

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Child Care Teacher interview questions and answers https://resources.workable.com/child-care-teacher-interview-questions Tue, 06 Oct 2015 17:51:55 +0000 https://resources.workable.com/?p=2344 This Child Care Teacher interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable childcare interview questions. Similar job titles include Daycare Teacher, Daycare Worker, Childcare Worker, Daycare Coordinator, Early Childhood Educator (ECE) and Early Childhood Assistant. Make sure that you are interviewing the best Child care teacher candidates. […]

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This Child Care Teacher interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable childcare interview questions. Similar job titles include Daycare Teacher, Daycare Worker, Childcare Worker, Daycare Coordinator, Early Childhood Educator (ECE) and Early Childhood Assistant.

child-care-teacher

Make sure that you are interviewing the best Child care teacher candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good child care teacher interview questions:

  1. What do you like most about working with children?
  2. What do you like least about working with children?
  3. What age groups do you prefer to work with?
  4. Describe a time you resolved an issue with an unhappy parent.
  5. What’s the relationship between customer service and child care?
  6. How would you help new parents feel that you’re providing the best care for their baby?
  7. Define success as a preschool teacher.
  8. How do you know if your teaching strategies are effective?
  9. How do you handle misbehavior in the classroom?
  10. What five items would you put in an empty classroom?

Selecting the right child care teacher is crucial for a child’s early development. Here are 10 essential interview questions to help identify the best candidates for this role.

1. What do you like most about working with children?

This question gauges the candidate’s passion and enthusiasm for the job.

Sample answer:

“I love witnessing their curiosity and watching them discover new things. Their genuine reactions and growth are incredibly rewarding.”

2. What do you like least about working with children?

This question helps identify potential challenges the candidate might face.

Sample answer:

“It can be tough when children are upset or frustrated, but I’ve learned strategies to help them express and manage their emotions.”

3. What age groups do you prefer to work with?

Understanding the candidate’s comfort level with different age groups is essential.

Sample answer:

“I enjoy working with toddlers because of their inquisitiveness and eagerness to learn.”

4. Describe a time you resolved an issue with an unhappy parent.

This question assesses the candidate’s conflict resolution and communication skills.

Sample answer:

“A parent was concerned about their child’s interaction with peers. I arranged a meeting, discussed the observations, and together we developed a plan to support their child.”

5. What’s the relationship between customer service and child care?

This question explores the candidate’s understanding of parent-teacher relationships.

Sample answer:

“Both require clear communication, understanding needs, and ensuring satisfaction. In child care, it’s about ensuring both the child and parent feel valued and heard.”

6. How would you help new parents feel that you’re providing the best care for their baby?

This question assesses the candidate’s ability to build trust with parents.

Sample answer:

“I’d provide regular updates, be open to feedback, and ensure they see a consistent routine and care for their child.”

7. Define success as a preschool teacher.

Understanding the candidate’s goals and vision is crucial.

Sample answer:

“Success means every child feels safe, valued, and achieves developmental milestones while enjoying the learning process.”

8. How do you know if your teaching strategies are effective?

This question gauges the candidate’s self-awareness and adaptability.

Sample answer:

“I regularly assess children’s progress, seek feedback from peers and parents, and adjust my methods accordingly.”

9. How do you handle misbehavior in the classroom?

This question tests the candidate’s classroom management skills.

Sample answer:

“I believe in positive reinforcement and setting clear boundaries. I address misbehavior by understanding its cause and guiding the child towards better choices.”

10. What five items would you put in an empty classroom?

This question evaluates the candidate’s understanding of essential learning tools.

Sample answer:

“I’d include age-appropriate books, art supplies, building blocks, sensory play materials, and interactive learning games.”

Why it’s important to ask child care interview questions

Selecting the right child care teacher is not just about qualifications on paper. It’s about understanding their passion, approach, and adaptability in real-life scenarios. By asking the right interview questions, you can gauge their practical experience, problem-solving skills, and their ability to connect with both children and parents. This ensures that the children under their care receive a nurturing, safe, and effective learning environment.

Red flags

Lack of patience: Child care requires immense patience. If a candidate seems easily frustrated or intolerant, it’s a concern.

Inconsistent answers: If a candidate’s responses about their experiences or approaches vary widely, they might be exaggerating their qualifications.

No genuine interest in child development: A candidate should show enthusiasm for children’s growth and learning. A lack of interest can affect the quality of care.

Poor communication skills: Effective communication with both children and parents is crucial. If a candidate struggles to articulate their thoughts or doesn’t listen well, it’s a potential issue.

Avoiding responsibility: If a candidate blames others for challenges or conflicts consistently, they might lack accountability, which is essential in this role.

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The ‘lazy girl’: unpacking apathy in modern workplaces https://resources.workable.com/tutorial/understanding-todays-lazy-girl Thu, 17 Aug 2023 12:14:42 +0000 https://resources.workable.com/?p=89949 In today’s workplaces, a ‘lazy girl’ may start her week with a “bare minimum Monday” while she “quiet quits’. It seems every week, workers coin a new trending phrase to express their apathy and defiance. But – are these workers really lazy, or are their pithy phrases an attempt to communicate something deeper? The latter […]

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In today’s workplaces, a ‘lazy girl’ may start her week with a “bare minimum Monday” while she “quiet quits’. It seems every week, workers coin a new trending phrase to express their apathy and defiance.

But – are these workers really lazy, or are their pithy phrases an attempt to communicate something deeper? The latter is more likely. Older generations have always complained about younger generations at work. A University of Calgary professor went viral when he pointed out that people have been saying “nobody wants to work anymore” for more than 100 years.

It’s not so much that people don’t want to work – it’s that they don’t want to work the same way their predecessors did. Given that, managers have two choices: they can whine about the workers or they can help those workers win.

For those who choose to take the coach approach, the first step is to identify the “quiet quitters.” Despite viral “lazy girl” sensations, most disengaged employees won’t announce their apathy online.

How to identify disengaged workers

Most managers will easily identify blatant issues like missing deadlines or incomplete projects. The most successful managers will notice more subtle signs before problems escalate that far.

Here are three subtle signs someone on your team is disengaging.

1. They don’t offer suggestions for improvement

When it comes to employee communication, no news is not good news. Engaged employees communicate with their teams.

When an employee fails to offer constructive feedback or new ideas, you may have one of two problems. The first could be that the staffer simply doesn’t care about the company’s success enough to say anything. If an employee who once shared a lot of ideas suddenly goes silent, that’s a giant red flag.

The second issue could be that your team member doesn’t feel safe speaking up. Team members who feel like managers will snap at them or ignore them are likely to shut down.

2. They keep their webcam off

With cameras off, employees could be browsing the internet, shopping online, scrolling social social media, texting, or any other of a thousand distractions available at home. Remember that viral story about the woman who accidentally kept her camera on in the bathroom?

3. They don’t put the company sticker on their laptop

A lack of team spirit can be a sign a team member is disengaged. Of course, not everyone will want to put a sticker on their device. However, if you notice they don’t carry that swag corporate water bottle at work, wear their company polo, or generally avoid the logo, that could indicate a problem.

If they don’t participate in team building exercises or make snarky comments about company events, you likely have an even bigger issue.

How to inspire self-proclaimed ‘lazy’ team members

Employers who want their employees to level up cannot continue to play pong in a world that’s moved on to playing immersive virtual reality games.

Here are three things managers and HR departments can do to meet employees where they are.

1. Reframe the job

Focus not on what “lazy girls” can do for the company but on what the company can do for them. Employees are disillusioned by businesses that they believe see them as disposable. They simply don’t feel loyalty to companies.

You can help them be their best by reframing their work. Rather than focusing on how they can help the business, help them focus on what they can do to achieve their personal best as if they are playing against themselves.

2. Emphasize impact

The incoming generation of workers is especially concerned with having an impact on the world. Help new employees connect the dots to see specifically how their efforts impact the people who use your company’s services.

3. Bribe them

In the business world, we might more delicately call this an “incentive.” Find ways within your corporate policies and budget to offer incentives, or out-and-out bribes.

Something as small as an afternoon off or a Starbucks gift card can show that you get what they are going through, and are at least trying to help them get through their boring day

These three things combined with more traditional advice like respecting work-life boundaries, setting clear expectations and providing regular feedback can go a long way towards making employees feel seen and heard, which improves performance.

With the right coaching and support “quiet quitters” could eventually become your business’ loudest supporters.

Marc Cenedella, founder of Leet Resumes and The Ladders, is a nationally recognized thought leader on careers, resume writing, job search, career management and recruiting. He is the author of seven Amazon Careers #1 bestsellers, including Ladders Resume Guide and Ladders Interviews Guide.

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What is employee onboarding software? https://resources.workable.com/hr-toolkit/hr-terms/what-is-employee-onboarding-software Thu, 22 Dec 2022 15:52:50 +0000 https://resources.workable.com/?p=86865 Before getting into all the details about employee onboarding software, let’s first look at what onboarding is and why it’s so important to your organization. What is employee onboarding? Employee onboarding is the process of integrating a new employee into an organization, providing them with the necessary tools, resources, and knowledge they need to become […]

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Before getting into all the details about employee onboarding software, let’s first look at what onboarding is and why it’s so important to your organization.

What is employee onboarding?

Employee onboarding is the process of integrating a new employee into an organization, providing them with the necessary tools, resources, and knowledge they need to become a productive and successful member of the team.

This usually involves orientations, introductions, training programs, meetings with team members and supervisors, work station setup, familiarization with policies and procedures, and other activities designed to help the new employee learn their job and become comfortable with their new team and workplace.

Why is effective employee onboarding so important?

Effective employee onboarding is crucial because it sets the tone for the entire employee experience. It sets the stage for the new hire to understand how the company and the team operates, what their roles and responsibilities are, and how they fit into the overall organization.

An effective onboarding strategy also ensures that new hires quickly become productive, fully operational members of the team – in other words, fully ‘ramped’ – and that those expectations are managed from the first day they’ve signed on for the job.

Onboarding also has its intangible impact; it helps to build trust and develop relationships between the new hire, the organization, and their peers.

All this reduces employee turnover and ensures that the employee has a positive first impression of the organization. This means longer tenures, higher engagement, and increased loyalty.

What is onboarding software?

Now that that’s covered, let’s talk about the software.

Employee onboarding software streamlines and automates the process of welcoming new hires into the workplace. In short, you’re bringing new hires on board with software. This ensures a smooth transition for new employees, integrating them into the organization in the most efficient way possible.

Onboarding software typically includes features like document management, employee onboarding checklists, automated onboarding emails, and progress tracking.

How can employee onboarding software help your HR team?

Employee onboarding software can help your HR team by streamlining and automating the onboarding process. It simplifies the collection, verification and storage of employee information and paperwork, allows for quick and easy access both by the HR professional and the new employee, and ensures that all necessary steps are completed in a timely and efficient manner.

This helps HR to reduce administrative costs, save time and resources, and minimize errors. Additionally, it can help to create a positive onboarding experience for new hires, by providing an easy-to-use platform that can be tailored to their needs.

The main benefits of using employee onboarding software

There are numerous benefits of introducing employee onboarding software into your HR day-to-day work. They include:

1. Personalized experiences for new staff

No one likes to feel like a number or a cog in the machine – especially when they’re first hired. Part of onboarding is making the new employee feel welcome in their new role, and the capabilities of employee onboarding software make for a more streamlined, consistent and reliable onboarding process.

Team meetings and 1-1s are pre-scheduled, orientations are regularly presented, and dedicated workspaces are fully equipped ahead of the new hire’s first day.

2. Improve employee retention

A good onboarding experience makes your employees more loyal and increases your retention rate. For instance, Bamboo HR finds that employees are 18 times more likely to be highly committed to their organization when they have a highly effective onboarding.

And you know what? Just like a customer is more likely to stay with you because they’ve had a good experience, an employee is more likely to stick around when they’re feeling those positive vibes about the company. Plus, they’ll tell their friends and peers – all the better for your employer brand.

3. Streamline the entire onboarding process

A major benefit of pre-set onboarding schedules is that you can roll out a new onboarding plan for a new hire much more quickly than you would if you were manually implementing the processes one step at a time.

This is even more valuable when onboarding multiple hires at the same time, on an ongoing basis. Onboarding software helps you streamline the process and free up valuable bandwidth and resources for you and your teams.

4. Increase connection between new hires and their teams

Again from Bamboo HR: 91% of those who experienced great onboarding feel a strong connection with their company and colleagues. That’s compared with just 29% of those who didn’t have a great onboarding who feel the same way.

You want your employees to feel connected – when connected, they’re more engaged in their work because they like working together and they’ve bought into your company vision. A well-planned onboarding strategy sets the groundwork for that to happen – and software makes it much more so.

How to choose the best onboarding software for your business

Now that you know what onboarding software is and how it helps your business, you may be thinking about how to shop for one.

Not all onboarding softwares are built the same, and not all onboarding softwares are the perfect fit for any organization. There are a multitude of variables you need to think about before going all-in. Let’s get started on how to choose the best onboarding software for your business.

1. Determine your onboarding goals and objectives

You’ve likely already determined why you need onboarding software. But there are different softwares to meet different goals and objectives.

2. Define your goals and objectives

First, you want to define what you’re hoping to achieve and what technology and process gaps you’re hoping to fill. Also, think about your company size and expansion plans – how many new hires are you expecting to onboard over the next year, for instance?

3. Understand the complexity of your onboarding

And how complex is your onboarding – is it a series of 1-1s and team meetings, workstation setup, policy/procedure reviews, and other elements? Or does it run broader, longer and deeper than that – for instance, is travel involved? L&D and training sessions? Meetings with busy executives? Security clearances? Etc.?

4. Set your budget

Also, every company has a budget, and every budget has allocations for different company needs. What’s your hiring and HR budget, and how much of that can you reasonably spend on a quality onboarding software And again, consider how many onboards will be happening on a regular basis.

And remember, if you can identify the tangible benefits of onboarding software, that may give you an opportunity for a larger budget. Consider the ROI on a new software in terms of increased retention and engagement.

What features should I look for in onboarding software?

Again, think about your company size, hiring plans, frequency and complexity of onboarding, and so on. While those factor in your choices, you also need to identify the onboarding software features that will most benefit your current strategy.

Those features can include:

1. Recruitment management

Yes, onboarding is part of recruitment. It’s what you could consider the overlap between the final stage of hiring and the beginning stage of employment.

A good onboarding software should have – or at least seamlessly integrate with – a good applicant tracking system or hiring software, so you can continue your recruitment management into the onboarding phase without skipping a beat.

2. Mobile integration

Not all onboarding has to be or even can be conducted in person or at specific workstations. Some of it can be done virtually or even on the go using a mobile or smartphone. Mobile capabilities can also benefit busy managers and executives who can catch up on processes with a quick check-in.

If that benefits your company, check if your onboarding software of choice has mobile capabilities.

3. Compatibility

If you’re like many small businesses, you have a multitude of softwares in your tech stack. Make sure that the onboarding software you’re choosing fits in neatly within your existing setup.

This means seamless integration and transfer of information from one system to another while maintaining a single source of truth.

4. Customization and flexibility

Every company is different, meaning a certain level of customization and flexibility in your software is crucial.

Don’t shoehorn yourself to one system’s predesigned process – keep your options open with a system that you can mold to your specific needs.

5. Data management & security

Managing the data of your employees – including salary, benefits, contact details and so on – is part of onboarding as well, since you need to get that information into the system.

Data has its legal considerations as well – particularly for privacy (such as GDPR in Europe).

6. User-friendly interface

Not every user of the software is going to be tech savvy – the older the worker, the less experienced or even willing they are to use tech in their lives, according to Pew Research.

Even within the same generations there will be early adopters and late users, but consistent and regular integration of new software in a company is crucial to its success. You want a smooth, user-friendly interface to ensure that everyone’s using it properly.

7. The implementation process

Successfully implementing your newly purchased onboarding software is crucial. You’ve already got the financial buy-in, the user buy-in, and the tech buy-in – now you have to put it all into action.

Many softwares stumble out of the gates because they’re not implemented or even utilized properly, and then they become a sunk cost. When you have a clear and executable implementation strategy, then you’re setting the groundwork for future success. Tip: utilize your chosen software’s support team as much as possible in the early going.

Onboarding software trends

Not only is onboarding software growing as a norm in the HR tech stack, the software itself is seeing trends of its very own.

1. Automation

For example, organizations continue to optimize and streamline their systems, and that means automation of onboarding processes is becoming an increasingly popular option as it saves time and resources.

Automation is already a feature – but it’s evolving all the time. Ultimately, it simplifies and streamlines many aspects of what was once a time-consuming and repetitive part of HR work.

2. Data and analytics

Insights gained from people and data analytics in onboarding is growing in value as they help organizations identify gaps in existing systems and opportunities for improvement in new employee management.

It can also be used to track the progress of newly hired workers and bring a tangible perspective to the onboarding journey.

3. Gamification

And why not make onboarding fun? Memory retention and subsequent performance is known to increase when it’s an enjoyable part of being a new employee.

So, why not gamify the onboarding process? This is increasing in popularity as it’s a great way to teach employees new skills and familiarize them with their responsibilities and make a fun and memorable experience at one of the most important stages in the employee lifecycle.

4. Cloud storage

Cloud-based solutions are rapidly becoming the norm in any work setup, especially in emerging startups and remote-first teams.

This makes for a flexible, cost-effective solution for small businesses and easy access to the onboarding process and its data from any location.

5. Mobile capabilities

Mobile-friendly platforms, as mentioned above, are also on the rise not only due to distributed teams but also multitasking. This makes for a more streamlined experience all around.

In conclusion

The value of onboarding is widely misunderstood – in many cases, it’s hard to pinpoint when onboarding goes wrong. When we reached out for onboarding horror stories, the responses didn’t exactly come flowing in – and that’s because employees don’t know what to expect with onboarding.

The flip side is first impressions are essential to success. If there’s a good onboarding process in your company, you’re setting the right tone and laying down the groundwork for your new employee to excel at their job. They may not know exactly what it is if it goes wrong or right – but they will know the results (they tune out and look for other jobs or they’re more engaged and dedicated to this job). And your company will know, too.

Employee onboarding software is a huge part of that. Do your homework, shop wisely, and reap the rewards.

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Employee vacation request form template https://resources.workable.com/employee-vacation-request-form-template Mon, 21 Aug 2023 12:35:46 +0000 https://resources.workable.com/?p=89959 An employee vacation request form is a standardized document used by employees to formally request time off from work for vacation or other personal reasons. A smooth workflow while accommodating employees’ personal needs is crucial. One of the ways companies maintain this balance is by using structured processes for routine requests, such as time off. […]

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An employee vacation request form is a standardized document used by employees to formally request time off from work for vacation or other personal reasons.

A smooth workflow while accommodating employees’ personal needs is crucial. One of the ways companies maintain this balance is by using structured processes for routine requests, such as time off.

The employee vacation request form serves as a bridge between the employee’s personal needs and the company’s operational requirements, ensuring transparency and efficiency.

What is an employee vacation request form?

The vacation request policy is a set of guidelines and procedures that companies establish to manage and approve employees’ time-off requests. This policy ensures that there’s a systematic approach to handling vacation requests, minimizing disruptions and ensuring fairness.

The policy typically outlines the process of submitting a request, the notice period required, the criteria for approval, and how the company handles overlapping requests.

It also provides clarity on how vacation days are accrued, whether they can be carried over, and the implications of not using them. By having a clear policy, companies can ensure that business operations continue to run smoothly while employees get their well-deserved breaks.

An employee vacation request form should include:

Employee details: This includes the employee’s name, department, designation, and employee ID.

Vacation details: Specific start and end dates of the vacation, along with the total number of days requested.

Reason for vacation: A brief description of the reason for the vacation request, be it personal, medical, or leisure.

Backup or point of contact: Details of a colleague or team member who can handle the employee’s responsibilities in their absence.

Step-by-step instructions

In general, creating an employee vacation request form is an easy task for the HR department.

Here are some guidelines that will help you craft your own:

Choose a format: Decide whether you want a digital form (like a Google Form) or a paper-based form. Digital forms are easier to track and manage, but some companies prefer traditional methods.

Header: Start with a clear header like “Employee Vacation Request Form” to make the purpose of the form evident.
Employee details section: Create fields for the employee’s name, department, designation, and employee ID.

Vacation details section: Include fields for the start and end dates of the vacation, total days requested, and a calendar widget if it’s a digital form.

Reason for vacation: Provide a text box where employees can briefly describe the reason for their vacation.

Backup details: Create fields for the backup employee’s name and contact details.

Approval section: Leave a space for managerial signatures or digital approval mechanisms. This might include spaces for the immediate supervisor and HR manager.

Notes or comments section: Provide a space for any additional notes or comments from either the employee or the approving authority.

Footer: Include a declaration that the employee has adhered to company policies in making the request and understands any implications of their absence.

Review and test: Before rolling it out, test the form with a few employees to ensure it’s user-friendly and captures all necessary information.

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Special Education Teacher interview questions and answers https://resources.workable.com/special-education-teacher-interview-questions Thu, 13 Jun 2019 07:50:21 +0000 https://resources.workable.com/?p=32917 A Special Education Teacher works with children with physical, emotional, mental, and learning disabilities. Special Ed Teachers help students achieve important learning milestones by using various teaching methods tailored to the specific needs of each student. Interviewing for a special education teacher position requires careful preparation and understanding of the unique skills and experiences required […]

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A Special Education Teacher works with children with physical, emotional, mental, and learning disabilities. Special Ed Teachers help students achieve important learning milestones by using various teaching methods tailored to the specific needs of each student.

Interviewing for a special education teacher position requires careful preparation and understanding of the unique skills and experiences required for this role.

Use this sample with commonly asked interview questions for Special Education Teachers to find the best hire for this role. 

10 good special education teacher interview questions:

  1. Describe a lesson plan that you put together and implemented recently. Was it successful and how?
  2. Which teaching strategies do you prefer and why?
  3. What is your experience with Individualized Education Plans?
  4. What would you do to integrate a student with learning disabilities in the classroom?
  5. What methods do you use to maintain discipline in your classroom?
  6. Describe a time you encountered a major challenge at work, and what you did to overcome that.
  7. Tell us about how you include parents and support staff in the educational process.
  8. Describe the most difficult student you’ve ever worked with and why. How did you work with them to succeed?
  9. What do you enjoy most about teaching?
  10. Why did you choose to work with students with disabilities?

1. Describe a lesson plan that you put together and implemented recently. Was it successful and how?

This question assesses the candidate’s ability to design and execute effective lesson plans tailored to the needs of special education students.

Sample answer:

“I recently designed a lesson plan focused on improving social skills. We used role-playing activities to simulate real-life social situations. The students responded positively, and I noticed significant improvements in their interactions.”

2. Which teaching strategies do you prefer and why?

This question helps understand the teaching methods the candidate is comfortable with and how they adapt to the needs of special education students.

Sample answer:

“I prefer a mix of hands-on activities and direct instruction. Hands-on activities allow students to learn by doing, while direct instruction ensures they understand the concepts being taught.”

3. What is your experience with Individualized Education Plans?

This question probes the candidate’s familiarity with Individualized Education Plans (IEPs), a crucial aspect of special education teaching.

Sample answer:

“I have extensive experience developing and implementing IEPs. I believe they are essential for addressing each student’s unique learning needs and ensuring their success.”

4. What would you do to integrate a student with learning disabilities in the classroom?

This question gauges the candidate’s ability to foster an inclusive learning environment.

Sample answer:

“I would ensure the student’s needs are met through accommodations and modifications. I would also educate the other students about learning disabilities to promote understanding and acceptance.”

5. What methods do you use to maintain discipline in your classroom?

This question explores the candidate’s classroom management skills.

Sample answer

“I use positive reinforcement and clear, consistent rules. I also believe in teaching students self-discipline skills, such as self-control and responsibility.”

6. Describe a time you encountered a major challenge at work, and what you did to overcome that.

This question assesses the candidate’s problem-solving skills and resilience.

Sample answer:

“I once had a student who was very disruptive. I worked closely with the student, their parents, and school counselors to develop a behavior plan, which significantly improved the student’s behavior.”

7. Tell us about how you include parents and support staff in the educational process.

This question evaluates the candidate’s ability to collaborate with others in the educational process.

Sample answer:

“I believe in regular communication with parents and support staff. I also involve them in IEP meetings and seek their input on the student’s progress and needs.”

8. Describe the most difficult student you’ve ever worked with and why. How did you work with them to succeed?

This question tests the candidate’s patience, resilience, and problem-solving skills.

Sample answer:

“I worked with a student who had severe behavioral issues. I collaborated with the school psychologist and the student’s parents to develop a behavior intervention plan. With patience and consistency, the student’s behavior improved over time.”

9. What do you enjoy most about teaching?

This question helps identify the candidate’s passion for teaching.

Sample answer:

“I enjoy seeing the progress my students make. It’s rewarding to know that I’m making a difference in their lives.”

10. Why did you choose to work with students with disabilities?

This question reveals the candidate’s motivation for choosing this career path.

Sample answer:

“I chose to work with students with disabilities because I believe in their potential. I find it rewarding to help them overcome challenges and achieve their goals.”

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Shared parental leave policy template https://resources.workable.com/shared-parental-leave-policy-template Mon, 07 Aug 2023 15:07:59 +0000 https://resources.workable.com/?p=89891 This shared parental leave policy template will help you craft a comprehensive and clear policy that supports your employees during a significant life event. What is a shared parental leave policy? This policy outlines eligibility criteria, entitlements, application procedures, and return-to-work provisions. It promotes a family-friendly workplace, adheres to legal requirements, and provides clear guidance […]

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This shared parental leave policy template will help you craft a comprehensive and clear policy that supports your employees during a significant life event.

What is a shared parental leave policy?

This policy outlines eligibility criteria, entitlements, application procedures, and return-to-work provisions. It promotes a family-friendly workplace, adheres to legal requirements, and provides clear guidance to employees, fostering a supportive and inclusive environment.

What a shared parental leave policy should include:

  • Eligibility criteria: Detail the conditions that an employee must meet to be eligible for SPL. This often includes length of service, shared responsibility for the child, and the status of the partner.
  • Procedure for requesting SPL
  • Rights during SPL: Clarify the rights of employees during SPL, such as the accrual of annual leave and pension contributions.
  • Return to work process

Step by step instructions

Creating a Shared Parental Leave (SPL) policy involves several steps. Here’s a step-by-step guide:

Step 1: Understand the legal requirements

Before you start writing, familiarize yourself with the legal requirements for SPL in your jurisdiction. This will help you understand what you must include in your policy to comply with the law.

Step 2: Define the purpose and scope

Start by defining the purpose of the policy. This should include a statement about your company’s commitment to supporting employees who are new parents. Then, define the scope of the policy, i.e., who it applies to.

Step 3: Define key terms

Define any key terms used in the policy. This might include “Shared Parental Leave”, “Shared Parental Pay”, “eligible employee”, “partner”, and any other terms that are relevant to your policy.

Step 4: Outline the eligibility criteria

Clearly outline the criteria that an employee must meet to be eligible for SPL. This might include length of service, shared responsibility for the child, and the status of the partner.

Step 5: Define the entitlement

Explain how much SPL and Shared Parental Pay (ShPP) an employee is entitled to, and how this can be split between parents.

Step 6: Explain the procedure for requesting SPL

Outline the process that employees must follow to request SPL. This should include any notice periods, forms to be completed, and how the leave can be split (e.g., into discontinuous blocks).

Step 7: Clarify rights during SPL

Clarify the rights of employees during SPL. This might include the accrual of annual leave, pension contributions, and the right to remain in contact with the workplace.

Step 8: Outline the return to work policy

Explain the employee’s rights upon returning to work. This should include the right to return to the same job (or a suitable alternative) and any potential flexible working arrangements.

Step 9: Address policy abuse

Mention the consequences if the policy is misused. This could include disciplinary action.

Step 10: Include a policy review statement

State that the policy will be reviewed periodically to ensure it remains relevant and compliant with any changes in legislation.

Step 11: Review and legal approval

Once the policy is written, it should be reviewed by HR and legal experts to ensure it is legally compliant and suits the specific needs of your company and its employees.

Shared parental leave policy template

Brief & purpose

Our company is committed to supporting the families of our employees. We understand the importance of parental involvement in the early life of a child. Therefore, we offer Shared Parental Leave (SPL) to eligible employees. This policy outlines the terms and conditions of SPL.

Scope

This policy applies to all employees of the company, regardless of their gender or type of contract (full-time, part-time, temporary).

Eligibility

To be eligible for SPL, an employee must:

  • Be the mother, father, adopter, or intended parent of the child.
  • Share the main responsibility for the care of the child with the child’s other parent.
  • Have a minimum of 26 weeks of service with the company by the end of the 15th week before the child’s expected due date or adoption placement.

Entitlement

Eligible employees may be entitled to a maximum of 50 weeks of SPL and 37 weeks of Shared Parental Pay (ShPP) which can be shared between the parents. The actual amount of leave and pay will depend on how much maternity or adoption leave and pay has been used.

Notice of Intention to take SPL

Employees must notify the company of their intention to take SPL at least 8 weeks before they want the leave to start. The notice must include the expected week of childbirth or adoption, the duration of the leave, and how it will be divided between the parents.

Booking SPL

After providing the notice of intention, employees must also provide a leave booking notice at least 8 weeks before the start of each block of leave.

Returning to work

Employees have the right to return to the same job after SPL if the leave is for 26 weeks or less. If the leave is for more than 26 weeks, they have the right to return to the same job, or if that is not possible, to a similar job with equivalent terms and conditions.

Policy Review

This policy will be reviewed annually to ensure it continues to meet the needs of our employees and the company.

Disclaimer: This template is meant to provide general guidelines and should be used as a reference. It may not take into account all relevant local, state or federal laws and is not a legal document. Neither the author nor Workable will assume any legal liability that may arise from the use of this policy.

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What is employee engagement? https://resources.workable.com/hr-terms/what-is-employee-engagement Thu, 03 Aug 2023 13:59:00 +0000 https://resources.workable.com/?p=89865 As an HR professional, the definition of employee engagement is connected with your job. You may have already had to come up with ideas that will engage your employees more in order to boost their performance. However, let’s take a moment to review and understand what employee engagement truly entails. What is employee engagement? Employee […]

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As an HR professional, the definition of employee engagement is connected with your job. You may have already had to come up with ideas that will engage your employees more in order to boost their performance.

However, let’s take a moment to review and understand what employee engagement truly entails.

What is employee engagement?

Employee engagement is more than just job satisfaction. It’s about an employee’s passion and commitment to their work and their company’s mission.

Engaged employees are invested in their roles and are motivated to go above and beyond their job duties. They feel a sense of belonging and purpose, which drives their productivity and performance.

HR professionals are responsible for creating an environment that promotes engagement, from hiring the right people to implementing policies that encourage employee involvement and recognition.

What employee engagement is not

Employee engagement is not the same as employee satisfaction.

A satisfied employee may be happy with their job and workplace conditions, but that doesn’t necessarily mean they’re engaged. Engagement goes beyond satisfaction; it involves a deep emotional commitment and a willingness to put in extra effort for the success of the company.

Benefits of good employee engagement

Engaged employees are more productive, more customer-focused, and more likely to stay with the company.

According to a 2022 Gallup report, 32% of employees in the U.S. and 23% worldwide are engaged in their work. However, in best-practice organizations, this figure rises to 72%.

Companies with a highly engaged workforce show a 41% reduction in absenteeism, 28% less shrinkage, and a 41% reduction in quality defects.

Organizations should pay attention to this and make more efforts to increase their employee engagement rates.

But how can you increase these rates for your organization? Let’s delve into some good examples.

Good examples of employee engagement

Companies like Google and Microsoft are renowned for their high levels of engaged workforce.

They achieve this by fostering a positive work culture, offering opportunities for growth, and recognizing employee contributions.

For instance, Google’s ‘20% time’ policy, which allows employees to spend 20% of their time on personal projects, has led to innovations like Gmail and Google News.

Microsoft has a program called “Hackathon” which is the largest private hacking event in the world. Employees from all over the globe come together to create and innovate, working on projects they’re passionate about.

This event fosters a sense of engagement and camaraderie among employees.

Workable, also, participates in this program giving employees the opportunity to express themselves and increase their productivity.

Related: Top employee engagement ideas to achieve success

Best practices for employee engagement

Several factors are responsible for a highly engaged workforce, including overall satisfaction, clear expectations, availability of equipment, opportunities to do what one does best, recognition, care and encouragement at work, mission/purpose, commitment to quality work, talking about progress, and opportunities for learning and growing.

Best practices include:

  • regular communication
  • recognition of employee achievements
  • providing opportunities for professional development
  • promoting work-life balance

It’s also crucial to gather and act on employee feedback, ensuring that employees feel heard and valued.

Understanding and implementing effective employee engagement strategies is crucial for any organization’s success.

Related:

Related: Team engagement ideas at work to boost productivity

As HR professionals, it’s our responsibility to create a work environment that fosters engagement, driving productivity, and business growth.

Let’s continue to learn, adapt, and innovate in our approach to create a highly engaged workforce.

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Independent contractor agreement policy template https://resources.workable.com/independent-contractor-agreement-policy Tue, 01 Aug 2023 14:59:50 +0000 https://resources.workable.com/?p=89814 This Independent Contractor Agreement policy can help you craft a mutually beneficial contract between your company and an independent contractor. The policy clearly outlines the expectations and responsibilities of both parties, reducing the potential for disputes and misunderstandings. Download our template by clicking on the right sidebar. What is an Independent Contractor Agreement? An Independent […]

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This Independent Contractor Agreement policy can help you craft a mutually beneficial contract between your company and an independent contractor. The policy clearly outlines the expectations and responsibilities of both parties, reducing the potential for disputes and misunderstandings. Download our template by clicking on the right sidebar.

What is an Independent Contractor Agreement?

An Independent Contractor Agreement is a legal document that outlines the contractual obligations between a client and a contractor. It’s used when a client hires a contractor to perform a specific task or project. The agreement ensures that both parties understand their responsibilities, the scope of work, payment details, and other terms and conditions.

What should an Independent Contractor Agreement include?

An Independent Contractor Agreement should include the following sections:

  • The Parties: Identifies the client and the contractor, including their legal names and addresses.
  • Services: Describes the services the contractor will provide.
  • Compensation: Details how and when the contractor will be paid.
  • Assignment: States whether the parties can assign their rights and obligations under the agreement to another party.

Brief & Purpose

The purpose of an Independent Contractor Agreement is to clearly define the relationship between a client and a contractor, establish the scope of work, and protect both parties’ rights. It provides a legal framework that can help prevent misunderstandings and disputes.

Step by step instructions

The parties: Clearly identify the client and the contractor. Include their full legal names and addresses.

Services: Describe in detail the services the contractor will provide. Be as specific as possible to avoid any confusion.

Term: Define the start and end dates of the agreement. If the end date is dependent on the completion of the services, state this clearly.

Termination: Specify the conditions under which either party can terminate the agreement. This could be due to a breach of contract, or at the discretion of either party with a certain amount of notice.

Compensation: Detail the payment terms, including the amount, payment schedule, and method of payment. If the contractor will be paid hourly, per project, or on commission, state this clearly.

Other expenses: If the client will cover any additional costs, such as materials or travel expenses, list these in this section.

Indemnification: Include a clause stating that the contractor will compensate the client for any harm or loss related to the contractor’s work.

Insurance required: If the contractor is required to maintain certain insurance policies, list these requirements. The client may wish to review these policies before work begins.

Other business activity: If the contractor is allowed to engage in other business activities during the term of the agreement, state this. If the contractor is prohibited from soliciting the client’s employees or clients, include this restriction.

Assignment: Typically, neither party can assign their rights and obligations under the agreement to another party without written consent. If this is the case, state it in this section.

Relationship defined: Emphasize that the contractor is not an employee, agent, or partner of the client. The contractor is an independent contractor, responsible for their own taxes and benefits.

Other agreements: Affirm that the agreement is the complete and exclusive statement of the parties’ understanding, superseding all prior agreements and discussions.

Legal notice: Specify how legal notices will be delivered, typically in writing and either personally or by certified mail.

Governing law: Identify the state law that will govern the agreement. This is typically the state where the client is located or where the services will be performed.

Signatures: Both parties should sign and date the agreement to make it legally binding. Include a line for each party to print their name.

Independent contractor agreement template

I. THE PARTIES

This Independent Contractor Agreement (“Agreement”) made this ____________, 20__ is by and between:

Contractor: ________________ with a mailing address of ________________________ (“Contractor”), and

Client: ________________ with a mailing address of ________________________ (“Client”).

II. SERVICES
The Client shall pay, and the Client shall provide the following services: ________________________________________________________.

III. TERM
The services shall begin on ____________, 20__ and end: (check one)
☐ – When the services are complete.
☐ – On the date of ____________, 20__.
☐ – Other. ________________________________.

IV. TERMINATION
Either the Client or the Contractor:
☐ – Cannot terminate this Agreement unless either party breaks its terms.
☐ – Can terminate this Agreement, without cause, by giving the other Party ____ days’ notice and providing their obligations up until termination.

V. COMPENSATION
In exchange for the services provided by the Contractor, the Client agrees to pay the following: (check one)
☐ – $________ / Hour.
☐ – $________ for the services.
☐ – Commission in the amount of: ________________.
☐ – Other: ________________________________.

VI. OTHER EXPENSES
In addition to the Contractor’s compensation, the Client agrees to pay the Contractor for the following: (check all that apply)
☐ – Materials. The Contractor’s materials used for providing the services.
☐ – Travel Expenses. The Contractor’s travel expenses to and from the location of where the services are being provided in addition to any other needs the services require.
☐ – Insurance. Any insurance required by the Contractor that is needed specifically for the services provided.
☐ – Other: ________________________________.

VII. INDEMNIFICATION
The Contractor shall indemnify and hold the Client harmless from any loss or liability from performing the Services under this Agreement.

VIII. INSURANCE REQUIRED
The Contractor is required to have liability insurance and workers’ compensation insurance in accordance with industry standards and state law. The Client has the right to review such insurance policies prior to the commencement of the services.

IX. OTHER BUSINESS ACTIVITY
The Contractor may engage in other business activities provided, however, that Contractor shall not during the term of this Agreement solicit the Client’s employees, clients, accounts, or other related business endeavors of the Client.

X. ASSIGNMENT
Neither the Client nor the Contractor may assign this Agreement without the express written consent of the other party.

XI. RELATIONSHIP DEFINED
Nothing in this Agreement shall indicate the Contractor is a partner, agent, or employee of the Client. The Client employs the Contractor as an independent contractor, and the Contractor hereby accepts.

XII. OTHER AGREEMENTS
It is agreed between the parties that there are no other agreements or understandings between them relating to the subject matter of this Agreement. This Agreement supersedes all prior agreements, oral or written, between the parties and is intended as a complete and exclusive statement of the agreement between the parties. No change or modification of this Agreement shall be valid unless the same be in writing and signed by the parties.

XIII. LEGAL NOTICE
All notices or required or permitted to be given hereunder shall be in writing and may be delivered personally or by Certified Mail – Return Receipt Requested, postage prepaid, addressed those mentioned in Section I.

XIV. GOVERNING LAW
This Agreement shall be construed in accordance with and governed by the laws under the state of ________________.

SIGNATURES
Contractor’s Signature: _____________________________ Date: __________
Print Name: _____________________________

Client’s Signature: _____________________________ Date: __________
Print Name: _____________________________

Please note that this eforms template is a general structure and should be customized to fit the specific needs and legal requirements of your situation. Always consult with a legal professional when drafting legal agreements.

Disclaimer: This policy template is meant to provide general guidelines and should be used as a reference. It may not take into account all relevant local, state or federal laws and is not a legal document. Neither the author nor Workable will assume any legal liability that may arise from the use of this policy.

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What is work ethic and why is it important for success? https://resources.workable.com/hr-terms/what-is-work-ethic Fri, 28 Jul 2023 12:30:44 +0000 https://resources.workable.com/?p=89635 As HR professionals and SMB employers, you are often faced with the challenge of fostering a culture that values and promotes strong work ethic. This article aims to shed light on the concept of work ethic, its importance, and how it can be cultivated and maintained in the workplace. What is work ethic? The concept […]

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As HR professionals and SMB employers, you are often faced with the challenge of fostering a culture that values and promotes strong work ethic.

This article aims to shed light on the concept of work ethic, its importance, and how it can be cultivated and maintained in the workplace.

What is work ethic?

The concept of work ethic involves a set of principles, values, and beliefs that influence how individuals behave and make decisions in their professional lives. It directly affects productivity, job satisfaction, and the overall reputation of a company.

According to a recent survey conducted by ZipDo, an astonishing 83% of employees view work ethic as a highly important trait in their coworkers. This data highlights the significance of work ethic in today’s work environment.

The 5 pillars of work ethics

Work ethic is built on five key elements, from integrity to discipline and teamwork. Work ethic sets the way for a proper and successful work environment. Check the list below:

1. Integrity

This involves being honest, ethical, and reliable in all professional dealings. It’s about doing the right thing, even when no one is watching.

How to achieve it: Be honest and ethical in all your dealings. Keep your promises and be reliable.

2. Responsibility

This involves taking ownership of one’s actions and decisions, and being accountable for the outcomes.

How to achieve it: Take ownership of your actions and decisions. Be accountable for the outcomes.

3. Quality

This involves striving for excellence and taking pride in one’s work.

How to achieve it: Strive for excellence in your work. Take pride in what you do.

4. Discipline

This involves showing commitment, perseverance, and self-control in achieving one’s goals.

How to achieve it: Show commitment and perseverance in achieving your goals. Exercise self-control.

5. Teamwork

This involves working effectively with others to achieve common goals.

How to achieve it: Work effectively with others. Be cooperative and supportive.

These elements are not just theoretical constructs; they are values that have been endorsed by thought leaders and executives alike..

Top work ethic skills you need to look for

In the professional world, individuals with a strong work ethic possess certain qualities that set them apart. These characteristics, often referred to as the hallmarks of good work ethic, are highly valued by employers and contribute to long-term success.

Here are some key traits:

Reliability: Individuals with a strong set of values are known for their dependability. They consistently meet deadlines, fulfill commitments, and can be counted on to complete tasks efficiently and effectively. Their reliability instills trust and confidence in both colleagues and superiors.

Dedication: Those with a strong work ethic are deeply committed to their work. They go above and beyond to achieve excellence and are willing to put in the extra effort when needed. They are motivated by their passion for their profession and take pride in producing high-quality results.

Initiative: Individuals with a strong work ethic are proactive and take initiative in their roles. They don’t wait for instructions or guidance but instead actively seek out opportunities to contribute and make a difference. They are self-starters who are always looking for ways to improve and take on new challenges.

Professionalism: Strong work ethic is often associated with professionalism. Individuals with this trait conduct themselves in a manner that reflects well on their organization. They maintain a positive attitude, communicate effectively, and treat others with respect and courtesy. They understand the importance of representing their company in a positive light.

Adaptability: Those with a strong work ethic are adaptable and flexible in their approach to work. They can easily adjust to changing circumstances, handle unexpected challenges, and embrace new technologies or processes. Their willingness to adapt ensures they can continue to perform at a high level regardless of the circumstances.

Accountability: Individuals with a strong work ethic take responsibility for their actions and outcomes. They don’t make excuses or shift blame onto others. Instead, they own up to their mistakes, learn from them, and strive to improve. They understand that accountability is essential for personal and professional growth.

Time management: Those with a strong work ethic are skilled in managing their time effectively. They prioritize tasks, set realistic goals, and are able to meet deadlines without sacrificing quality. They understand the value of time and strive to maximize productivity in their workday.

Benefits of solid work ethics

A strong set of values benefits organizations in several ways. It leads to increased productivity, as employees with a strong work ethic are more likely to be dedicated and committed to their work.

According to a Taylor & Francis paper employees with a strong work ethic identify better themselves and even influence sick days and return to office issues. This not only boosts productivity but also reduces costs for the organization.

A strong work ethic also improves employee morale. When employees see that their efforts are recognized and valued, they are more likely to feel satisfied and motivated.

Moreover, a company with a strong work ethic is likely to enjoy a better reputation, which can attract top talent and customers.

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Business Development Manager interview questions and answers https://resources.workable.com/business-development-manager-interview-questions Thu, 25 Feb 2016 12:40:09 +0000 https://resources.workable.com/?p=3930 Business Development Managers (BDM) are integral to any organization as they generate new business. Interviewing for this role requires a focus on the candidate’s ability to create and implement strategies, manage customer relationships, and contribute to the company’s growth. This Business Development Manager interview questions profile brings together a snapshot of what to look for in candidates […]

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Business Development Managers (BDM) are integral to any organization as they generate new business. Interviewing for this role requires a focus on the candidate’s ability to create and implement strategies, manage customer relationships, and contribute to the company’s growth.

This Business Development Manager interview questions profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.
business development manager interview questions

Make sure that you are interviewing the best Business development manager candidates. Sign up for Workable’s 15-day free trial to hire better, faster.

10 good Business Development Manager interview questions

  1. Imagine I’m a prospective client. Sell me this object/Close a deal with me in 3 minutes.
  2. What would you do if a prospect was constantly devising excuses to avoid you?
  3. What would you do if you couldn’t use your car for a week?
  4. You find out that one of your customers is trying out a product of the competition. How do you approach the issue?
  5. Envisage you are part of a team when there are conflicting opinions about a deal. What would you do?
  6. From what you know of our company, what partnerships do you think would be beneficial?
  7. If you had to sell this product, what are two questions you’d ask to understand the needs of a prospective buyer?
  8. If I asked you to evaluate [this] new market, how would you go about it?
  9. How do you negotiate with an aggressive prospect?
  10. Are you familiar with our products? How would you sell this?

1. Imagine I’m a prospective client. Sell me this object/Close a deal with me in 3 minutes.

This question assesses a candidate’s sales skills, their ability to think on their feet, and their ability to persuade and close a deal effectively.

Sample answer:

“I would start by understanding your needs and preferences. Then, I would highlight the key features of the object that align with your needs, explain how it provides value, and address any objections or concerns you may have. Finally, I would propose a mutually beneficial deal and seek your agreement.”

2. What would you do if a prospect was constantly devising excuses to avoid you?

This question evaluates a candidate’s persistence, problem-solving skills, and their ability to handle rejection or difficult prospects.

Sample answer:

“I would try to understand the reasons behind their avoidance, whether it’s a lack of interest, bad timing, or other concerns. I would address their concerns directly, provide additional value or incentives, or propose a different approach or solution that might be more appealing to them.”

3. What would you do if you couldn’t use your car for a week?

This question assesses a candidate’s adaptability and their ability to handle unexpected challenges.

Sample answer:

“I would explore alternative modes of transportation, such as public transit, biking, or carpooling. If necessary, I could also arrange for remote meetings or reschedule in-person meetings. I believe in being flexible and resourceful in overcoming challenges.”

4. You find out that one of your customers is trying out a product of the competition. How do you approach the issue?

This question explores a candidate’s customer retention strategies and their ability to handle competition.

Sample answer:

“I would approach the customer directly and ask for their feedback about our product. I would listen to their concerns or reasons for trying out the competitor’s product and address them effectively. I would also highlight our product’s unique features or advantages and propose additional value or solutions to meet their needs.”

5. Envisage you are part of a team when there are conflicting opinions about a deal. What would you do?

This question assesses a candidate’s team collaboration skills and their ability to handle conflicts or disagreements.

Sample answer:

“I would facilitate a discussion where each team member can express their opinions and concerns. I would encourage open communication and mutual respect. I would also propose a solution or compromise that takes into account the different opinions and best serves the company’s interests.”

6. From what you know of our company, what partnerships do you think would be beneficial?

This question evaluates a candidate’s understanding of your company and industry, and their ability to identify strategic partnerships.

Sample answer:

“Based on your company’s focus on sustainability, I believe partnerships with green technology or renewable energy companies could be beneficial. These partnerships could enhance your sustainability efforts, provide mutual benefits, and strengthen your company’s reputation as a leader in sustainability.”

7. If you had to sell this product, what are two questions you’d ask to understand the needs of a prospective buyer?

This question explores a candidate’s sales strategies and their ability to understand customer needs.

Sample answer:

“I would ask, ‘What are the key features or benefits you’re looking for in this type of product?’ and ‘What challenges or problems are you hoping this product will solve for you?’ These questions can help me understand the buyer’s needs and tailor my sales approach accordingly.”

8. If I asked you to evaluate [this] new market, how would you go about it?

This question assesses a candidate’s market analysis skills and their ability to identify business opportunities.

Sample answer:

“I would start by researching the market size, growth trends, customer demographics, and key competitors. I would also analyze the market’s needs, preferences, and pain points. This information can help us understand the market potential and develop effective strategies to enter the market.”

9. How do you negotiate with an aggressive prospect?

This question evaluates a candidate’s negotiation skills and their ability to handle difficult prospects.

Sample answer:

“I remain calm and professional, focusing on the facts and the value we can provide. I listen to their concerns, validate their feelings, and propose solutions that address their needs. I also set boundaries and ensure a respectful and constructive negotiation process.”

10. Are you familiar with our products? How would you sell this?

This question assesses a candidate’s knowledge of your products and their sales skills.

Sample answer:

“I have researched your products extensively and understand their key features and benefits. To sell this product, I would first understand the customer’s needs, then highlight how our product meets those needs and provides additional value. I would also address any objections or concerns and propose a mutually beneficial deal.”

Red flags

Watch out for candidates who struggle to provide specific examples of their experiences, seem overly focused on their individual achievements rather than team success, or exhibit poor communication or negotiation skills. These could indicate a lack of effective business development skills.

Why Development Manager interview questions are important?

Business Development Managers (BDM) are found in all industries where they generate new business for a company. Higher education is usually optional except in some fields (e.g. chemical products). Depending on the position, you may look for experienced or entry-level candidates.

Related: How to attract and hire entry-level employees 

BDMs may be focused on product sales, closing business deals or both. There are, though, generic qualities that apply in all cases. People who are good at self-presentation, listen attentively and know how to plan are usually a good fit for these positions. With your business development interview questions, look for signs of high motivation, decision-making and time management skills. For senior roles, you can ask about knowledge of the industry, strategies and how they maintain customer relationships. Include management interview questions. Great entry-level candidates should be brimming with potential which translatesinton persuasion skills and confidence.

A great test is to ask them to sell you an object or close a deal with you. That way you will know if they can demonstrably make a sale as well as think fast under pressure.

Let’s summarize some of the questions and add a few more divided into specific types.

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110+ best interview questions and answers (according to 250+ recruiters) https://resources.workable.com/tutorial/interview-questions-to-ask Tue, 30 Aug 2022 14:12:50 +0000 https://resources.workable.com/?p=32653 Between the nuances involved with hiring for different positions and the importance of finding the right company culture fit, coming up with a comprehensive list of questions is no easy feat. That challenge is made even more difficult by the fact that sample answers to common job interview questions are easily found online, making it […]

The post 110+ best interview questions and answers (according to 250+ recruiters) appeared first on Recruiting Resources: How to Recruit and Hire Better.

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Between the nuances involved with hiring for different positions and the importance of finding the right company culture fit, coming up with a comprehensive list of questions is no easy feat. That challenge is made even more difficult by the fact that sample answers to common job interview questions are easily found online, making it hard to trust that responses are authentic, original, or accurate.

The ability to ask the best interview questions can set you apart as a hiring professional and helps optimize the interview process. Honing this essential skill can lead to a host of advantages including a reduced time-to-hire, lower turnover rates, and the ability to make better hiring decisions with confidence.

In an effort to help you find the most effective and insightful interview questions, we asked 250 experienced recruiters for their opinions about the best interview questions and created this comprehensive guide of our findings. Here’s what you’ll learn:

Most popular interview questions and answers

Although it’s tempting to want to curate a list of unique and creative questions, popular interview questions are popular for a reason and the answers can reveal a lot about a candidate’s personality or background. We surveyed hiring professionals to find out which popular interview questions are their favorites.

1. Tell me about yourself.

Although this is a common interview question that candidates are likely to prepare for in advance, its open-ended format allows for a wide range of response types. It’s also a great way to transition from introductory small talk to official interview mode.

How a candidate approaches the answer can offer another angle of insight: Do they launch right into an elevator speech about their personal or professional life? Do they use the question as an opportunity to explain how their education or work history supports the position they’re hoping to fill? Do they have a clear career path in mind and would this role help fulfill those goals?

There’s no wrong answer but the applicant’s response and how that response is delivered can tell you a lot about a candidate.

Answer example:

“Sure! For the past three years, I’ve been working as a social media specialist for a mid-sized marketing agency, where I create, schedule, and manage content for between 5 and 10 clients at a time. I really enjoy the work — I’m creative, organized, I love meeting deadlines, and I find the analytics reports fascinating, so it’s a good fit for my personality! It’s been great but I’d prefer the opportunity to focus my efforts on building a strong brand identity and online community for one company like yours.”

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2. Give an example of a time that you improved or optimized a process that was outdated.

A candidate with the ability to identify potential areas of improvement in a workflow, their role, or within the company is an invaluable asset, particularly if they’re also willing and able to offer a solution. Creative, process-focused employees are more likely to take ownership of their position and offer innovative ideas that could benefit the entire organization.
Asking for an example of a time they optimized a process doesn’t have to be limited to work experience, either. Although that may be the ideal response, any reply that demonstrates superior problem-solving skills is worth considering.

Answer example:

“At my current job, we were using Slack to communicate about upcoming and ongoing projects. Although it’s a great platform for conversation, it wasn’t the best option for project planning; messages would get buried, misplaced, or wouldn’t be seen by everyone involved. I researched project management platforms and presented the idea of using Notion — it was flexible enough to work for the different types of projects various teams worked on but created one resource that anyone could easily reference. Once we got past the learning curve, everyone agreed that project planning felt so much more efficient and organized.”

3. If you were an interviewer, what do you think the three most important criteria would be for hiring someone for this position?

Asking which qualities or skills would be most valuable for a position allows you to assess an applicant’s understanding of the role while also offering them the opportunity to explain how they fulfill those needs.

This is also the type of question that many candidates might need a moment to think about — and how they handle that can be as revealing as their answer. Do they rush right into an answer, forming their response as they reply? Do they feel comfortable taking a moment to consider their answer? Do they play it safe with surface-level answers or go more in-depth by offering some more interesting ideas?

Answer example:

“That’s a great question. What are the three most important criteria I’d be looking for in an administrative assistant? Well, I think an obvious one is being organized since there are a lot of responsibilities and different tasks involved. I’m a huge fan of productivity and calendar apps to help with that. Second, although you work directly with so many people, the ability to work independently and self-motivate is critical, so that you don’t end up creating more work for others! Good communication skills are also important — you have to be clear in explaining what you’re working on, what is needed, and follow-up persistently. I’m a people-person and won’t hesitate to pick up the phone or send a message.”

4. How would your past coworkers describe your interactions with them? Why would they describe them this way?

Understanding a candidate’s personality and work style is important to how well they’ll do in the role they’re applying for, as well as how they’ll fit into their team and into company culture. It’s easier to hire a good fit than it is to adjust someone’s general disposition.

While it’s obvious that a candidate is unlikely to reveal negative traits, what they choose to highlight can be a good indicator of their self-awareness and if they’d be a team player or not.

Answer example:

“The coworkers at my current company would describe my interactions with them as helpful and friendly. I’m a problem-solver by nature; I really enjoy the challenge of identifying an issue and brainstorming a solution. So, if someone was working on a project or had a difficult client, they’d often come to me for advice and I was always happy to throw out some ideas or ask questions that would help them land on a solution.”

5. Please give an example of a project that you owned and what the process was like from start to finish.

Asking for specific examples of projects a candidate has been responsible for offers insight into the level of responsibility an applicant has taken on in the past, experience and skills they may have learned along the way, and the executive function skills needed to accomplish the assignment.

It may be helpful to ask follow-up questions about what they found most satisfying or challenging about the work that they completed or how they overcame any obstacles that they outlined in their answer.

Answer example:

“I was responsible for revising the landing page for the website at my last job. Our objective was to streamline the information and improve the copy, functionality, and design. I came up with some rough drafts, worked closely with the writers and designers on the marketing team to improve on those ideas, and then used A/B testing to determine which was more popular based on bounce rate and sign-ups. It was a big job with a lot of moving pieces but we saw a 25% increase in sign ups once the new page went live and it was interesting to work with teams in other departments.”

6. What kind of people do you have trouble interacting with? How do you deal with them?

Asking people to discuss what kind of people they find difficult can help you gauge their personality type as well as their willingness and ability to answer honestly.

Even people who get along with everyone encounter certain personality types that are more challenging to manage, and being able to admit that demonstrates authenticity. Obviously, if their answer is applicable to the people they’d be working closely with, they may not be the best fit for the position. Most people will try to play it safe with a response to a question like this, so being able to provide a clear answer should count in their favor.

Answer example:

“I work well with a lot of different people and got a lot of experience in doing so during a prior job as a customer support representative. I’d say the biggest challenge is people who always seem adversarial — as if they’re looking for fault in you or your work. However, it’s important to remember that it’s probably not personal. It may just be their style of communication or a reflection of something they have going on in their own lives. I respond by being patient and friendly, and I accept their feedback without letting my perception of their tone interfere with their actual message.”

7. What do you do when a decision is being made that you disagree with?

It’s impossible to please everybody all of the time, at work and in life. Conflict comes in many forms, and knowing how a candidate reacts when they disagree with a decision can reveal whether or not they’d be a good culture fit for the role or team they’ll be working on.

Respectfully voicing a conflicting opinion can also demonstrate a level of interest and a sense of ownership in an outcome, which is a trait that can have many different advantages for your company.

Answer example:

“I think it’s important to try to figure out why the other side thinks the way they do. Even if I don’t agree with their perspective, trying to understand the reasoning behind it can be helpful. I also make an effort to communicate my ‘why’ calmly and clearly and, when possible, suggest alternate solutions that might meet everyone’s needs. Ultimately, I listen and respond thoughtfully, accept the prevailing outcome, and move on.”

8. How would you describe yourself in 5 words?

The words someone chooses to describe themselves can reveal a lot about their personality. Using adjectives listed in the job description would be a sharp and strategic tactic. However, whatever words they offer up as an answer are likely to provide a sneak peek into what aspects of their personality they’re most proud of, and what they think is most relevant to the available position.

Answer example:

“That’s a great question! I’d say that I’m honest, independent, curious, responsible, and competitive. I actually think those personality traits have contributed to my success in sales. It’s the perfect career path for someone who is driven and comfortable with themselves and others.”

General interview questions

These are questions that can take any form. They might be generic or clarifying questions to behavioral and situational questions, they can be role-specific or questions to determine culture fit.

They can also be icebreaker questions or closing questions. You can tailor these questions to each specific candidate if there are particular areas about their background that you’d like to explore further. For example:

Great interview questions to ask:

  • Why do you want to work here?
  • Why did you leave your last job?
  • You have a lot of experience in the customer support industry. What do you think you’d like about moving to a sales role and what do you think would be the biggest challenge you’d face?
  • What do you like about our company from what you’ve learned so far during the hiring process?
  • I’ve noticed an employment gap in your resume. Can you tell me more about that period?
  • Why did you pursue this career?
  • How did you choose your field of study?
  • What do you love about your field of expertise?
  • Does this position line up with what you expected, based on the job ad?
  • Now that we’ve discussed this position in-depth, would you re-apply? Why / Why not?
  • Should you get hired, what do you think would be most challenging in this role?

These are some of the most common questions to ask in an interview because they are general enough to be adapted to any role or candidate.

These questions are great as first-round interview questions to ask. Also, you can use some of them as phone interview questions to ask candidates before you bring them in for a technical interview.

Behavioral interview questions

Behavioral questions ask candidates to share an experience they had at a previous job and explain how they handled a situation.

This can give you insight into how people will react in similar situations at your company.

You can craft behavioral questions to assess most kinds of qualities or skills. For example:

  • Tell me about a time you had to deal with a difficult colleague. (assesses communication skills, diplomacy and ability to overcome obstacles)
  • Have you ever missed a deadline? What would you do differently next time? (assesses ability to learn from mistakes)
  • Have you ever been assigned with a task you were not familiar with? (assesses problem-solving abilities and openness to ask for advice

Make sure you give your candidates an opportunity to reflect and ask follow-up questions if needed.

Behavioral questions, as well as the situational questions that follow, can be part of the third round of interviews where qualified candidates are compared to each other based on soft skills and culture fit.

Situational interview questions

Situational questions present candidates with hypothetical scenarios and ask them to explain how they would act.
Situational interview questions work particularly well for sales, manager, and customer service roles, since these candidates will need to think quickly on their feet.

Just like with behavioral questions, you can evaluate a variety of job-related qualities. Some examples:

  • If you discovered your supervisor was breaking the company’s code of conduct, what would you do? (assesses integrity, judgment and communication skills)
  • If an angry customer demanded to speak with your manager without specifying their problem, how would you handle it? (assesses ability to stay calm in trying situations, diplomacy and judgment.)
  • What would you do if your manager gave you a seemingly impossible task with a tight deadline? (assesses tactfulness and confidence)

Keep in mind that how people say they would act isn’t necessarily the same as how they would act. When evaluating answers to situational questions, pay less attention to their actual answer and more to the candidate’s thought process and how well they can justify their decisions.

Skill-based interview questions

Skill-based questions are designed to gauge an applicant’s proficiency and personality. Questions about hard skills touch on a candidate’s professional background, while questions about soft skills tap into personal characteristics.

Identifying a candidate’s skills helps determine not only how they’d perform in their role, but also within the company itself.

Communication skills questions

The ability to communicate effectively, both verbally and in writing, makes it possible to convey ideas, set goals, report progress, and interact positively with clients and colleagues. Although good communication skills are essential components of certain positions, like sales, public relations, or marketing, they’re a valuable asset in every role.

Hiring a candidate with strong communication skills increases productivity, enhances collaboration, and contributes to a more pleasant work environment all around.

Top 3 communication skills interview questions

Here are the most common communication skills interview questions. Check our dedicated communication skills interview questions article to see more.

  • How would you overcome communication challenges on a remote team?
  • Have you ever worked with someone you struggled to communicate with? If so, what was the obstacle and how did you handle it?
  • Describe a time you had to share bad news with your team or have a difficult conversation with a coworker.

Teamwork questions

Candidates with good teamwork skills are able to accept feedback, resolve issues, recognize the strengths of other individuals, and help foster a healthy work environment.

Good interpersonal skills and the ability to work as part of a team is important, even in roles where a candidate does their actual work independently. Promoting a culture of teamwork, and hiring to support that effort, improves communication and collaboration on a company-wide level.

Top 3 teamwork interview questions

Here are the most common teamwork interview questions. Check our dedicated teamwork interview questions article to see more.

  • Describe a group project you worked on. What was your role and what did you achieve?
  • Has your team ever failed to reach a goal? If so, what went wrong and what did you learn from that experience?
  • Tell me about a time you had to work with a colleague you didn’t get along with.

Learning and adaptability questions

Change can be challenging for many different personality types, but the ability to adapt is essential to innovation and critical to succeeding in a dynamic work environment.

Learning and adaptability questions can reveal whether or not a candidate is likely to remain calm under pressure, accept new team members or tools, or if they can adjust swiftly to unpredictable circumstances. Seek out candidates who are flexible and open to new experiences.

Top 3 learning and adaptability interview questions

Here are the most common learning and adaptability interview questions. Check our dedicated adaptability interview questions article to see more.

  • Imagine you have submitted a piece of work that you thought was finished, but a colleague returns it to you with multiple corrections and comments that would take you hours to address. What would you do?
  • Tell me about a time you had to learn how to use a new tool at work. How long did it take you to understand its features use it daily?
  • What are the biggest challenges you’re facing when starting a new job?

Creativity-focused questions

Creativity is a skill that can turn a good candidate into an amazing hire.

While it’s an obvious skill requirement for some positions, such as graphic designers, photographers, or writers, creative thinkers are more likely to offer ideas and solutions that lead to quality outcomes in any project or role.

Top 3 creativity focused interview questions

Here are the most popular creativity-focused interview questions:

  • Tell me about a time you gave a creative solution to a problem.
  • How do you find inspiration to produce a piece of work?
  • If I asked you to tell me one new idea we can implement into our product/website/services, what would you tell me?

Problem-solving skills questions

Candidates with superior problem-solving skills are often results-oriented employees who can adapt easily and perform effectively in stressful or unexpected situations.

The ability to analyze information and identify effective solutions to complex situations indicates that an applicant can predict potential issues, overcome challenges, and improve existing processes or workflows.

Top 3 problem-solving interview questions

Here are the most common problem-solving interview questions. Check our dedicated problem-solving interview questions article to see more.

  • Tell me about a time you predicted a problem with a stakeholder. How did you prevent it from escalating?
  • How do you know when to solve a problem on your own or to ask for help?
  • Describe a situation where you faced serious challenges in doing your job efficiently. What were the challenges, and how did you overcome them?

Culture-fit questions

Culture fit is a tricky concept. It’s not about wanting to have beers with someone, but you certainly need to be able to communicate and work well with them. Before you choose what interview questions to ask, think about what ‘culture fit’ means in your team or company.

For some teams, “working well” with someone means being able to leave all personal affairs aside and be effective at the task at hand. This can be beneficial in highly structured environments, like consultancies or auditor companies. For other teams, culture fit means being able to have fun and be open with each other (more common in startup environments). Try to formulate specific criteria that will help you determine culture fit for your own company.

Top cultural fit interview questions

Here are the most popular culture-fit interview questions to ask candidates. (Note that these questions can also help you identify common deal breakers, such as arrogance or unhealthily competitive behavior). Check our dedicated article to see more examples of culture-fit interview questions.

  • Describe the type of work environment in which you are most productive.
  • What’s one thing you like about your current (or prior) job and you’d want here as well?
  • What do you hope to achieve during your first six months here?
  • Which was your favorite team to work with in your current or previous jobs and why?

Decision-making questions

Making decisions is part of daily life, both personally and professionally. From prioritizing tasks to solving unexpected problems, good decision-makers routinely use critical thinking skills to evaluate circumstances, consider alternatives, and weigh the pros and cons of available options.

Employees with excellent decision-making skills often work well under pressure and make good leaders or team members since they’re willing to take ownership of a potential solution.

Top 3 decision-making interview questions

Here are the most common decision-making interview questions. Check our dedicated decision-making interview questions article to see more.

  • Describe a time you made an unpopular decision. How did you handle the feedback? How would you have handled the situation differently?
  • Do you usually make better decisions alone or with a group? Why? When do you ask for help?
  • You want your manager to buy a new software that will help your work and you’re trying to choose between two options. The first is more expensive, but has better reviews and the second has fewer features, but is within budget. Which one would you recommend and how?

Critical-thinking questions

Candidates with critical thinking skills routinely employ the use of analytic reasoning and logic to make sound decisions. Critical thinkers often have an independent mindset and are likely to improve processes instead of simply performing the tasks associated with their position.

Critical thinking incorporates a broad range of valuable skills, including adaptability, creativity, objectivity, decision-making, and problem-solving abilities, which makes employees with strong critical thinking skills an asset to any team, role, or project.

Top 3 critical-thinking interview questions

Here are the most common critical-thinking interview questions. Check our dedicated critical-thinking interview questions article to see more.

  • Tell me about a time you had to make a decision with incomplete information. What did you do?
  • During a live presentation to key stakeholders, you spot a mistake in your manager’s report, but your manager isn’t at the presentation. How do you handle this?
  • Describe a time when you had to convince your manager to try a different approach to solve a problem.

Soft-skills questions

Although work experience and history is undoubtedly important, it’s often soft skills like communication, adaptability, and collaboration that become the deciding factor between two equally proficient candidates.

Hiring candidates that are a good fit for their team, and for company culture in general, helps build lasting rapport and can reduce turnover rates. Choose soft skill questions that will help you assess aptitude in a few different areas to get a better perspective of an applicant’s personality.

Top 3 soft-skills interview questions

Here are the most common soft-skills interview questions. Check our dedicated soft-skills interview questions article to see more.

  • What would you do if your team rejected all of your ideas?
  • If you’re presenting ideas during a meeting and your audience seems disengaged, what would you do to get their attention?
  • Describe a time you fell behind schedule. What went wrong and what would you do differently next time?

Technical interview questions

These questions are at the core of technical interviews. If you’re the hiring manager or a team member who does a similar job as the position you’re hiring for, you’ll want to ask these questions. Note that “technical” does not mean tech-related – in this case, it means specific and job-related.

Technical questions are usually part of the second interview questions to ask candidates who have been shortlisted after the initial interview or screening call. In this stage, you’re evaluating the candidate’s ability to actually do the job.

To find the best technical interview questions to ask potential employees, search for the role you’re hiring for in our vast library of 390+ interview question samples.

Here are some examples of position specific interview questions:

Interview questions for Management

If you’re hiring team leaders, you want to make sure they can answer the above types of interview questions well. But, hiring for each managerial position will entail an additional set of questions specifically to judge the candidate’s management skills (such as setting and tracking goals or training and motivating team members). Depending on the seniority of the manager’s role, there are different interview questions to ask managers.

Top 3 Management interview questions

Here are the most common interview questions for managers.

  • What’s your approach to delegating work to employees? How do you ensure that tasks are completed?
  • How would you describe your management style?
  • Tell me about a time you had to deal with a team member who constantly opposed your ideas. How did you handle it?

Other interview questions for Management positions

Check our dedicated managers interview questions articles for more questions depending on the position you are hiring for.

Interview questions for Accounting and Finance

When interviewing for accounting and finance positions, you’re searching for a motivated, detail-oriented individual with work experience that’s relevant to your company’s specific needs. Situational and process-based questions can provide insight into the kind of work they did in prior positions.

Accounting-related tasks are often routine and repetitive. Hiring a candidate with critical thinking or problem-solving skills is more likely to lead to improved systems and an increase in productivity.

Top 3 Accounting and Finance interview questions

Here are the most common interview questions for accounting and finance positions:

  • Describe an accounting process that you developed or improved.
  • Describe a time you helped your company reduce costs.
  • How would you set up an internal control system for processing invoices?

Other interview questions for Accounting and Finance positions

Interview questions for Administration

Administrative positions cover a broad range of important operational duties. Work history requirements will vary depending on the available position, but the best candidates for administration-related roles are diligent, organized, and have strong verbal and written communication skills.

Combine operational, role-specific, and behavioral questions to get a better understanding of what attributes each candidate may bring to the position.

Top 3 Administration interview questions

Here are the most common interview questions for admin positions:

  • In what ways have you improved efficiency at work? (e.g. finding a cheaper vendor for office supplies that reduced costs)
  • What does “managing up” mean to you? In what ways have you done that?
  • How would you prioritize your work if different managers assigned you tasks due at the same time?

Other interview questions for Administration positions

Interview questions for Customer Service

The people you hire for customer service positions ultimately become the face and voice of your business, so it’s important to choose candidates with strong communication skills and a genuine desire to help others.

Operational or role-specific questions are an excellent way to evaluate a candidate’s prior experience or judgment, but keep in mind that it’s easier to train someone to do the tasks associated with the job than it is to change personality. Behavioral questions are a valuable way to gauge their potential success in interacting with customers, and it’s particularly helpful to pay close attention to non-verbal cues such as body language during the interview process.

Top 3 Customer Service interview questions

Here are the most common interview questions for customer service positions:

  • Let’s say that the customer you’re talking to is complaining about a well-known problem with your product. How do you diffuse the situation?
  • Describe a time you turned a negative situation with a customer into a positive one.
  • Are you familiar with our products/services? What do you think are the most common issues we face with clients?

Other interview questions for Customer Service positions

Interview questions for IT and Tech

Hiring for IT and tech roles is unique because the roles are so reliant on hard skills and experience. Being proficient is often critical to the functionality of the business—it’s rarely a role where you can successfully “fake it ‘til you make it.”

Although a formal education is valuable, hands-on experience and a genuine interest in the field is often even more important since technology changes so rapidly. Strong candidates should have a desire to learn and an interest in acquiring new knowledge.

Top 3 IT and Tech interview questions

Here are the most common interview questions for IT and tech positions:

  • How would you spend your first week on the job?
  • You have an idea you want to try out quickly enough. What tools would you use to prototype it?
  • Describe a commercially successful product that you like. What makes it so successful?

Other interview questions for IT and Tech positions

Interview questions for Human Resources

Hiring accomplished HR professionals has a wide-ranging ripple effect of advantages for your employees and your company. The ability to attract, identify, and retain top talent can reduce costs, increase profits, improve company culture, and optimize every aspect of your business.

Strong candidates for HR positions are organized, analytical, detail-oriented, and possess good decision-making and communication skills.

Top 3 Human Resources interview questions

Here are the most common interview questions for human resources positions. Check our dedicated HR interview questions article to see more.

  • Describe a time you successfully resolved differences between an employee and upper-level management.
  • Talk about a hiring process from a previous company. What worked well? What didn’t work well? What would you change?
  • What benefits would you suggest offering to help improve our employees’ work/life balance, but maintain each team’s productivity?

Other interview questions for Human Resources positions

Interview questions for Marketing

Promoting your brand and engaging customers is essential to the overall success of a business. Marketing requires a mix of critical thinking, problem-solving skills, creativity, and communication.

Strong marketing candidates will be independent thinkers who have a genuine interest in your product and intended audience, along with an ability to think outside of the box.

Top 3 Marketing interview questions

Here are the most common interview questions for marketing positions:

  • Who do you think is our biggest competitor? What differentiates our companies?
  • What strategies would you suggest to increase our market share?
  • Describe a time when you worked with a team to create a campaign on a tight budget. What did you have to prioritize?

Other interview questions for Marketing positions

Interview questions for Sales

Sales professionals represent your business to the public, so it’s important to hire candidates who are interested in learning about your customers and products, enjoy working on teams, and are motivated to set and meet individual goals and sales quotas.

When interviewing applicants for sales positions, seek out candidates who take initiative, seem results-driven, and communicate clearly and with confidence.

Top 3 Sales interview questions

Here are the most common interview questions for sales positions. Check our dedicated sales interview questions article to see more.

  • What’s your biggest professional success so far? What do you want to achieve next?
  • Imagine I’m a prospective client. Sell me this object or close a deal with me in 3 minutes.
  • Tell me about the most difficult sale you’ve ever had to make.

Other interview questions for Sales positions

Interview Questions you should not ask

There are certain interview questions that should be avoided, either because they’ve outlived their usefulness or because they’re illegal under U.S. Equal Employment Opportunity (EEO) guidelines.

Cliche interview questions are unlikely to add any real value or insight—candidates expect these questions and have prepared for them in a way that makes answers inauthentic, or the questions lead to answers that simply lack substance.

Illegal questions should be avoided for obvious reasons, however, it may be easier to accidentally stray into EEO violation territory than you realize.

Cliche interview questions

Smart interview questions can help interviewers make smart hiring decisions but they have a shelf life. There’s no need to buy into the notion that interview preparation is an arms race between interviewers and candidates, but once a question is out there then the model answers will quickly follow. Too often the result is canned responses to predictable questions.

You can’t blame candidates for trying to figure out what they will be asked and what you want to hear. This is what bored Google’s Larry Page out of his mind and prompted him to ask candidates to tell him something he didn’t already know. But even this approach doesn’t always work.

Interviews have limits as a means of predicting future job performance. Asking certain questions may not give you the insight you’re looking for, and other, more direct questions, may actually be illegal. And hiring on intuition, as Nobel winner Daniel Kahneman argues, is no better. So what are you left with? The need to freshen up and give your interview questions the attention they deserve. Devising variations can take candidates out of their comfort zone and prompt a revealing conversation.

Here are our half-dozen cliched questions that need to be banished, together with some of the best interview questions employers can ask instead:

1. Why do you want this job?/ Why do you want to work at our company?

Who wants a candidate that doesn’t like the job or the company? Still, these questions are quite easy to prepare for and candidates have also been instructed to respect the “it’s not about you” approach. Answers will largely move along the same lines, which greatly diminishes their significance.

Alternative: What were two things that made you want to apply for this position? / From what you know of our company, what are the two things you like best and why?

These alternatives can be answered using what they know of the company and the job. What distinguishes them from the originals, is that they require a certain degree of thinking. Candidates must contemplate on what is important to them and instead of a lengthy abstract paragraph they must be specific and to the point.

2. Why should we hire you?

One of the most popular questions seems hard to answer at first. It requires candidates to find ways in which they are truly special. It screams for a rehearsed response and most of the time candidates will give you just that. The result, unfortunately, doesn’t really help you much. All candidates have seen your job description (which is worth writing well to help it stand out) and they will sell themselves as hard as possible. They will focus on their best assets and demonstrate they can add value to your business. Few surprises expected.

Alternative: If you were hired, how do you think you could help with this project?

Being specific can make them think on their feet. You will not hear a canned response; you will see a candidate actively trying to think. The result may not be as eloquent as the one they had prepared, but it may be a lot more meaningful.

3. What is your greatest weakness?

Candidates know this question is a great favorite with hiring managers. What you end up with is a carefully prepared and faithfully recited answer. Even if the candidate answers truthfully, they will talk about a shortcoming that’s minor and unimportant for the position. You will admire them for their forthrightness but you won’t be any closer to discovering if they are right for the job.

Alternative: Describe a time you experienced failure in your previous job.

This question might also be anticipated, but its greater advantage is that it can’t be so easily faked. Candidates have to talk about a situation that is both verifiable and requires details. Great storytellers may still get there but you will probably get more truthful answers. Anyhow, there’s more bravery involved in admitting a mistake during previous employment than a minor personality flaw.

4. Where do you see yourself in 5 years?

The purpose of this question is to see if candidates have long-term ambitions or how serious they are about this job.

Unfortunately, it has the potential to kill a good interview. It’s always anticipated and the answer could easily either be a lie or elaborate and non-believable.

Alternative: What’s your biggest dream in life?/ What would be your priorities for the first 90 days?

The two alternatives can tell you different things. If you are set on finding out the person’s ambitions, you can ask “What’s your biggest dream?” like Zhang Xin, CEO and co-founder of SOHO China.

This may give you insight in the way a candidate thinks and whether they aim high or low. The other alternative question “What would be your priorities for the first 90 days?” is more down-to-earth and practical. You can see how this person prioritizes their short-term goals and builds on the future.

5. Tell me about a difficult situation you had to overcome

All companies ask behavioral questions. Although some doubt their value in predicting job performance, they are here to stay.

Despite the endless variations, they have become abstract and predictable. So much so, that candidates are advised to come prepared with a bunch of stories — whether they are true or not — that can fit any number of behavioral questions. More often than not, these stories are trotted out.

Alternative: Have you ever had to deal with a customer while having another one on the phone?

Since behavioral questions may be sometimes your best bet, why not focus on something specific? Don’t let the candidates choose their difficult situation. Find an issue that you expect to happen often and ask if they have encountered it in the past. If they haven’t, you can turn to asking a situational question instead.

6. How many golf balls can you fit in a school bus?

The brainteaser family of questions was once a big deal at companies like Microsoft and Google. Many expressed doubts as to their effectiveness until Google’s data showed they had no predictive ability for job performance. What’s more, they sometimes stressed and annoyed qualified candidates making it more likely for companies to miss out on talent. Many interviewers though, still use them since they may find it useful in assessing quick thinking and analytical ability.

Brain teaser questions are detached from reality. How much do you really want to count all the haircuts in America? To see a candidate’s analytical ability you can ask them to solve a real problem. If you are set on puzzles, there’s a long list of actually solvable problems. Better yet, it can be something directly related to the job (also known as the work sample), which requires an equal degree of thinking and background knowledge. This, in particular, is the single best predictor of job performance.

Employers should keep in mind that structured interviews are the ones that work best. Not only do you want to ask the best interview questions, but you want to ask them in a particular order and with a pre-determined system. Dedicate some time to streamline your hiring process and you can boost your chances of making a good decision.

Illegal interview questions

This goes without saying. Using one of these illegal interview questions to ask the interviewee can damage your employer brand at best and, at worst, you might actually run afoul of the law or even get sued.

The problem with illegal questions is that they often crop up in an interview without the interviewer (or even the candidate) being aware that they’re illegal. But, often, these questions are also personal and not job-related, so it’s easy to learn to steer clear of them.

Here are some examples of illegal questions:

  • How old are you?
  • Are you a native English speaker?
  • Do you plan to have children?
  • Are you married or plan to get married soon?
  • Have you ever been arrested?
  • Have you ever used any drugs?
  • When did you graduate?

These interview questions have the potential of illegally disadvantaging a protected group. For example, in the United States, the Equal Employment Opportunity Commission (EEOC) warns against making decisions based on arrest records because this may cause you to unwittingly discriminate against protected groups.

Similarly, in the UK, age is one of the protected characteristics of the Equality Act 2010. This means that a direct question about age, or even an indirect one (such as “When did you finish school?”) might get you in trouble.

As a general rule of thumb, don’t ask anything about a candidate’s past that’s not job-related and don’t ask for details about a candidate’s personal life. If you want to make sure a candidate doesn’t use illegal drugs, for instance, inform them you’re going to conduct a legal background check.

But, if a candidate is a recovering addict or is taking necessary prescription drugs because of an illness, they may be legally protected from adverse employment decisions. Make sure you learn about the applicable laws beforehand.

Tips for better interview questions

Interviewing is a skill that can (and should) be refined through planning and practice. Identifying which questions to ask requires not only an in-depth understanding of the role you’re hiring for, but also of the nuances of communication and human nature. It’s possible to ask the “right” question the wrong way; make sure your questions are open-ended enough to give candidates the opportunity to elaborate.

It’s also important to conduct the interview in a way that puts candidates at ease for a more accurate insight into their personality.

Prepare your interview questions

We can’t talk about how to conduct an interview or interview questions if we don’t know the specific skills we want to assess.

Interview questions will determine whether you’ll get enough useful insight to judge candidates’ suitability for the job. This means that your questions must be directly related to the job requirements. Otherwise, it will be challenging to compare one candidate to another on the criteria that really matter.

To do this, first determine what qualities you want to see in your new hire. Start with the job description (by the way, if you don’t know where to start writing your job ads, we have a vast library of job description templates to help you). Ask yourself:

  • Which requirements do I want to assess during the interview? Make a comprehensive list and select those qualities you can assess through interview questions. Some of your requirements can be evaluated more effectively at previous stages (such as the testing phase or initial screening call).
  • What requirements carry the most weight? For example, you definitely want your salespeople to have great communication skills, but they might not need to have extroverted personalities. So, your interview questions should focus on communication skills, instead of extroversion.

Example: Content Writer position

Let’s look at the complete list of requirements for the role of Content Writer.

These exclude experience and education, which can vary considerably depending on the role and are elements you can evaluate directly from the job application phase.

Must-have skills

Some companies may have other or additional requirements, but this list covers the most important qualities.

Hard skills

  • Writing skills
  • Editing skills
  • Researching skills

Soft skills

  • Communication skills (including clarity of expression and vocabulary)
  • Teamwork
  • Learning skills / Openness to feedback
  • Creativity
  • Problem-solving skills
  • Culture fit

The first three skills can be classified as hard, tangible skills and they’re the absolute minimum candidates should possess to be considered qualified for the job. That’s why you can evaluate them via an assessment or a work sample (in fact, the work sample is one of the most effective methods of predicting job performance.)

You can ask content writing candidates to submit their answers to an editing exercise. For other roles, it might be a simulation or a presentation (for instance, you can ask a salesperson to prepare a short presentation for a fictional product).

Assessments will give you a strong measuring stick to evaluate candidates: you can shorten your candidate pool to ensure that only the best candidates make it to the interview phase.

There, you can start evaluating the soft skills, along with culture fit, attitude, and other intangibles that aren’t as easily measured. Some skills (such as communication skills) can also be evaluated during initial screening calls.

Nice-to-have skills

It’s important to consider nice-to-have skills. These skills are additional qualities that would help each candidate do the job at the highest level. They aren’t strictly necessary, but they can be effective tie-breakers when you have to choose between equally qualified candidates. For example, here are some nice-to-have skills for the role of Content Writer:

  • Knowledge of SEO and keyword research
  • Experience with WordPress
  • Familiarity with the Chicago Manual of Style

When evaluating candidates, look for those nice-to-have skills, but make sure you don’t use them to decide on a candidate at the initial stages. If you find yourself with two awesome candidates at the offer stage, then you can use nice-to-have skills to choose ‘the one’.

Now that we have determined the desirable skills and requirements, we can dive into interview questions.

Structure your interviews

Structured interviews are effective methods of predicting job performance. Their three main characteristics are:

  • You ask all candidates the same questions.
  • You ask questions in the same order.
  • You evaluate answers based on standardized rating scales.

The first two characteristics are easy, yet critical for success. If you ask different questions of each candidate, it’s impossible to objectively compare their answers. This will result in you trying to make a hiring decision on your gut feeling which potentially leads to harmful biases and discrimination.

So, when you decide which interview questions to ask, spend some time putting them in order. To do this, use the format of an interview scorecard; your applicant tracking system may have a function to help you build scorecards and share them with your team.

Rating scales mitigate bias

The third characteristic of a structured interview – the rating scales – is immensely helpful in ensuring you’ll hire objectively. You create a scale and then you evaluate candidates’ answers with that scale. To do this right, define what exactly each item on the scale means.

For example, you might choose 1 to 5 scale for organizational skills and say “1” is “poor organizational skills”, while “5” is “excellent organizational skills”. Make sure though that your hiring team is aligned for what “excellent” or “poor” or anything in-between means. One way to do that is to describe behaviors that a person with “excellent organizational skills” would show, such as “they’ll be able to know at any given time what tasks they have and when they should finish them.” If you want to give these scales a shot, download our complete structured interview guide.

Alternatively, you can use a simpler scale, such as “Yes,” “No” and “Definitely” (which is the system that the Workable platform uses in the built-in scorecards.)

Make natural transitions between questions

Having a list of interview questions to ask is good practice, but it has an inherent difficulty: it might make the interview seem more robotic and inflexible.

For example, imagine you’re listening to a candidate’s answer. When they finish talking, you may suddenly feel awkward, so you nod and say something akin to “OK, interesting” and then you move on to the next question. This isn’t how a natural conversation would flow, and it might make the experience less pleasant for the candidate (and yourself).

There are some things you can do to make the transition easier:

1. Group the questions according to topic

For example, if you want to ask about writing skills, list all these questions together. Then, if a candidate answering one question touches on another question in your list, you can easily say; “Actually, I was planning to ask you about that. Tell me more about…”. This applies to similar skills as well – for example, list organizational interview questions and leadership interview questions one after the other.

2. Ask prompting questions

Candidates will use their experiences, knowledge and thoughts to back up their answers. Most of the time, you’ll have something to ask about those that’s relevant to the role. For instance, you can say something like; “You mentioned that you did this project with a team of designers. We actually have a great team here that you’ll be working closely with should you be hired. How would you feel about this?”

3. React like you would in a social situation

If somebody told you at a party that they’re currently working on a cutting-edge face recognition program, how would you react? You might say something like “That sounds fascinating. Tell me more!” or “What’s the program like?” It’s OK to respond this way during an interview, as long as you make sure the conversation doesn’t stray from the job you’re hiring for.

For all these to work though, you need to be a good interviewer with two skills of your own: 1) active listening and 2) good preparation.

Read and learn your questions before the interview, and think about what answers you’d like to hear. Then, give the candidate your undivided attention during the interview.

How to evaluate candidates’ answers

Asking great questions is just the beginning; now you’ll have to tell whether the candidate’s answer was good or not (and how good compared to other candidates’). Before you dive into the answers, make sure you:

Remember what the candidate said

To do this, take a few notes, either during the interview or right after. This will help you recall the answer and analyze it. Inform the candidate beforehand that you’ll be doing this. Avoid writing down generic judgments, but write down something that will help you recall the candidate’s answer or behavior. For example:

  • Don’t write: He’s not a good communicator (too general and abstract)
  • Do write: He strayed off topic several times (very specific)

Get all the information you need with the STAR framework

For example, imagine you asked a candidate a behavioral question. Well-prepared candidates may (wittingly or unwittingly) compose their answers around the STAR framework (Situation – Task – Action – Result).

You can use this, too, to make sure you get complete information since a good answer should touch on each of the four STAR elements. Here’s an example:

  • Question: “Tell me about a time you had to deal with a difficult colleague.”
  • Answer: “When my team took up the launch of a marketing campaign for a new product, we had to work with a senior designer to prepare some graphics.”

This designer, because he was very talented and experienced, disagreed with a lot of our requirements and refused to make the changes we asked for. My boss said I had to find a way to work with him.

So, I arranged a 1:1 meeting with him to find out how he envisioned the graphics, why he objected to our requirements and what he would like to do instead. I also explained the reasoning behind what my team wanted, too.”

  • Question: “And what happened in the end?”
  • Answer: “The designer appreciated my effort and we managed to find common ground. The end result was really high quality and received the praise of our CEO.”

You can see that this candidate initially touched on situation, task, and action, but didn’t mention the end result. Knowing the STAR framework would give you a cue to ask for the missing information.

7 factors to evaluate candidates interview answers

Now, consider these factors to help you evaluate candidates:

1. Concreteness and simplicity

We all know people who can ramble on and on about something. If the candidate does this without answering your questions, that’s a potential interview red flag. This also applies if they include a lot of irrelevant information in their answer.

2. Staying on topic

It’s one thing to go off in tangents on a topic, and another thing to deliberately avoid answering a question. This might happen inadvertently, so try to bring the conversation back on topic or ask a more specific question. If the candidate still seems unwilling or unable to answer, it’s a red flag.

3. Attitude

Yes, the tone of each answer matters. If someone is condescending or arrogant when answering, consider whether they’re a good fit – even if the content of their answer is appropriate.

4. Authenticity

Answers to some questions might be similar among candidates. Look for those who stand out and have unique and honest answers.

5. Listening

Candidates who listen give the most relevant answers. If a candidate constantly interrupts you or misunderstands the meaning of your questions, that can indicate they aren’t very good listeners.

6. Using examples

Pay attention to the quality and details of examples that candidates give. The outright lack of real examples is a red flag, while vague examples might be embellished or even made up. Ask follow-up questions to get clarification.

7. Consistency

If a candidate says they have excellent communication skills and yet they struggle to complete their sentences, that’s a red flag, too.

Be prepared to answers candidates’ questions

Now that you have a complete overview of the best interview questions to ask, there’s one last thing to do: be prepared to answer common questions from candidates.

They’re interviewing you too, after all. That way, candidates can also get useful insight on whether your company is a good fit for their skill set and motivations – and hopefully, you’ll get to convince the best among them to join your team. Happy interviewing!

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Team player interview questions and answers https://resources.workable.com/team-player-interview-questions Thu, 29 Jun 2017 14:18:19 +0000 https://resources.workable.com/?p=18234 Use these sample team player interview questions to identify potential hires who demonstrate a team spirit and collaborate well with coworkers and managers. 10 good team player interview questions Describe a group project you worked on. What was your role and what did you achieve? Describe a time you had to gather input from employees […]

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Use these sample team player interview questions to identify potential hires who demonstrate a team spirit and collaborate well with coworkers and managers.Team player interview questions

10 good team player interview questions

  1. Describe a group project you worked on. What was your role and what did you achieve?
  2. Describe a time you had to gather input from employees outside your team. How did you approach them, and how did you ensure you’d get information on time?
  3. Tell me about a time you had to work with a colleague you didn’t get along with.
  4. Has your team ever failed to reach a goal? If so, what went wrong, and what did you learn from that experience?
  5. What would you do if your team didn’t want to implement your idea?
  6. What’s your preferred way of working on a group project: each member works on an assigned task independently, or the entire team meets and works together? Why?
  7. How would you onboard a new team member?
  8. What’s the best way to give credit to an employee for their good work?
  9. What work habits promote team spirit? (e.g., regular meetings, cross-departmental projects, team-bonding activities)
  10. How would you approach a disengaged employee who tanks the team’s productivity?

1. Describe a group project you worked on. What was your role and what did you achieve?

This question helps evaluate a candidate’s past experience in collaborating with others and their ability to contribute effectively to a team project.

Sample answer:

“In my previous role, I participated in a cross-functional team project to launch a new product. My role involved conducting market research, analyzing customer feedback, and coordinating with the product development team. Through effective collaboration and utilizing each team member’s expertise, we successfully launched the product, exceeding sales targets by 20% in the first quarter.”

2. Describe a time you had to gather input from employees outside your team. How did you approach them, and how did you ensure you’d get information on time?

This question assesses a candidate’s ability to engage with colleagues from different teams, seek their input, and effectively manage communication to accomplish project goals.

Sample answer:

“In a recent project, I needed input from the engineering team to develop a new feature. I approached them by scheduling a meeting to discuss the project’s objectives and the information I needed. To ensure timely responses, I provided a clear timeline and emphasized the importance of their input. By maintaining open communication channels and following up on deadlines, I received the necessary information on time, enabling the successful completion of the project.”

3. Tell me about a time you had to work with a colleague you didn’t get along with.

This question explores a candidate’s ability to handle challenging interpersonal dynamics and find effective ways to collaborate despite differences.

Sample answer:

“In a previous role, I had to work closely with a colleague with whom I initially had conflicting personalities. To overcome this challenge, I made an effort to understand their perspective and find common ground. We scheduled regular check-ins to discuss project updates, shared our ideas openly, and actively sought areas where our skills complemented each other. Over time, our working relationship improved, and we were able to deliver successful outcomes together.”

4. Has your team ever failed to reach a goal? If so, what went wrong, and what did you learn from that experience?

This question assesses a candidate’s ability to reflect on past failures, identify areas for improvement, and demonstrate a growth mindset.

Sample answer:

“Yes, in a previous project, our team faced challenges that resulted in not meeting our goal within the given timeframe. Upon reflection, we identified poor communication as a key factor. We realized that we needed to establish clearer lines of communication, set realistic expectations, and improve our coordination. This experience taught me the importance of proactive communication, regular progress assessments, and swift problem-solving to avoid similar setbacks in the future.”

5. What would you do if your team didn’t want to implement your idea?

This question evaluates a candidate’s flexibility, adaptability, and ability to navigate disagreements while maintaining a collaborative approach.

Sample answer:

“If my team didn’t want to implement my idea, I would first seek to understand their concerns and perspectives. I believe in open dialogue and active listening to identify potential obstacles and find common ground. I would present a compelling case for my idea, considering their feedback and incorporating any necessary adjustments. Ultimately, if the team consensus leaned against my idea, I would respect their decision and focus on finding alternative solutions that align with our collective goals.”

6. What’s your preferred way of working on a group project: each member works on an assigned task independently, or the entire team meets and works together? Why?

This question examines a candidate’s preference for collaboration styles and their ability to adapt to different team dynamics.

Sample answer:

“I believe that a combination of both approaches is valuable, depending on the project’s requirements. In the initial stages, it’s beneficial for each team member to work independently on their assigned tasks to leverage their expertise and generate diverse ideas. However, as the project progresses, collaborative team meetings are essential to share progress, brainstorm collectively, and ensure alignment. This approach maximizes individual contributions while fostering a cohesive team environment.”

7. How would you onboard a new team member?

This question assesses a candidate’s ability to integrate new members into a team, promote effective communication, and facilitate a smooth transition.

Sample answer:

“When onboarding a new team member, I would start by providing a warm welcome, introducing them to each team member, and providing an overview of our projects and processes. I would ensure they have access to relevant documentation, schedule one-on-one meetings with team members to establish connections, and pair them with a mentor to facilitate their learning and integration. Regular check-ins and open communication channels would be maintained to address any questions or concerns they may have.”

8. What’s the best way to give credit to an employee for their good work?

This question explores a candidate’s ability to recognize and appreciate team members’ contributions, fostering a positive work environment.

Sample answer:

“I believe in openly acknowledging and celebrating team members’ achievements. When a colleague performs exceptionally well, I would publicly recognize their efforts during team meetings, share their accomplishments with higher management, and express gratitude for their contributions. Additionally, I encourage team members to appreciate each other’s work through peer recognition programs or informal expressions of gratitude. Creating a culture of recognition and appreciation strengthens teamwork and motivates individuals to strive for excellence.”

9. What work habits promote team spirit? (e.g., regular meetings, cross-departmental projects, team-bonding activities)

This question assesses a candidate’s understanding of work habits that foster a positive team environment and their ability to contribute to building team spirit.

Sample answer:

“Several work habits promote team spirit, such as conducting regular team meetings to share updates, align goals, and encourage open communication. Cross-departmental projects provide opportunities for collaboration and knowledge sharing, fostering a sense of unity across the organization. Team-bonding activities, whether virtual or in-person, can strengthen relationships and create a positive work atmosphere. Additionally, establishing clear channels for feedback and empowering team members to contribute their ideas can enhance team spirit and engagement.”

10. How would you approach a disengaged employee who tanks the team’s productivity?

This question evaluates a candidate’s ability to address and resolve conflicts within a team, promoting productivity and cohesion.

Sample answer:

“When dealing with a disengaged team member, I would approach them with empathy and seek to understand the underlying reasons for their disengagement. I would schedule a one-on-one conversation to listen to their concerns and provide support. By addressing their needs, discussing any challenges they might be facing, and exploring potential solutions together, I aim to re-engage them and help them rediscover their motivation. Additionally, I would encourage open and honest communication within the team, fostering a culture of feedback and continuous improvement.”

Why assess teamwork in interviews

Teamwork skills are key in all positions. Some employees might work on their own occasionally (e.g. a developer who debugs a program), but the results of their work impact their entire team.

Good team players:

  • Resolve issues before they escalate
  • Nurture healthy work environments
  • Understand each person’s unique strengths
  • Accept feedback and try to improve their work

Depending on the company and the position, teamwork might mean something different. Teamwork is when:

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Problem-solving interview questions and answers https://resources.workable.com/problem-solving-interview-questions Fri, 24 Feb 2017 20:11:24 +0000 https://resources.workable.com/?p=8683 Use these sample problem-solving interview questions to discover how candidates approach complex situations and if they can provide effective solutions. 10 good problem-solving interview questions Describe a time when you had to solve a problem without managerial input. How did you handle it, and what was the result? Give an example of a time when […]

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Use these sample problem-solving interview questions to discover how candidates approach complex situations and if they can provide effective solutions.

problem-solving interview questions

10 good problem-solving interview questions

  1. Describe a time when you had to solve a problem without managerial input. How did you handle it, and what was the result?
  2. Give an example of a time when you identified and fixed a problem before it became urgent.
  3. Share a situation where you predicted a problem with a stakeholder. How did you prevent it from escalating?
  4. Describe a time when you faced challenges in doing your job efficiently. How did you overcome them?
  5. Recall a time when you successfully used crisis-management skills.
  6. How would you handle a new project with great revenue potential but potential legal implications for the company?
  7. How do you determine when to solve a problem on your own or ask for help?
  8. Describe a time when you faced a difficult situation at work that required critical thinking and decision-making under pressure.
  9. Have you ever used intuition or prior experience to anticipate and address a problem effectively? Provide an example.
  10. Share an example of a project or task that initially seemed overwhelming. How did you approach it, and what strategies did you use to ensure successful completion?

1. Describe a time when you had to solve a problem without managerial input. How did you handle it, and what was the result?

This question assesses candidates’ ability to take initiative and solve problems independently. Look for their problem-solving approach, the actions they took, and the outcome of their efforts.

Sample answer:

“In my previous role, we encountered a sudden technical issue that disrupted our operations. As the team lead, I gathered all available information, analyzed the root cause, and facilitated a brainstorming session with the team. We implemented a temporary workaround and collaborated with the IT department to resolve the issue. Our proactive approach ensured minimal disruption, and we were able to restore normal operations within 24 hours.”

2. Give an example of a time when you identified and fixed a problem before it became urgent.

This question evaluates candidates’ ability to anticipate and address problems proactively. Look for their ability to identify potential issues and take preventive measures.

Sample answer:

“While working as a project manager, I noticed a potential bottleneck in our production process that could have led to delays if left unaddressed. I conducted a thorough analysis, identified the root cause, and proposed process improvements. By implementing these changes proactively, we eliminated the bottleneck and increased efficiency. As a result, we consistently met project deadlines, and our team’s productivity significantly improved.”

3. Share a situation where you predicted a problem with a stakeholder. How did you prevent it from escalating?

This question assesses candidates’ ability to identify and mitigate potential conflicts. Look for their communication and problem-solving skills in managing stakeholder relationships.

Sample answer:

“While working on a cross-functional project, I anticipated a miscommunication issue that could arise with a key stakeholder due to conflicting expectations. I scheduled a meeting with the stakeholder, listened to their concerns, and facilitated a discussion among the team members. By proactively addressing the issue, we established clear communication channels, built trust, and ensured a smooth collaboration throughout the project.”

4. Describe a time when you faced challenges in doing your job efficiently. How did you overcome them?

This question evaluates candidates’ ability to handle challenges and find solutions to improve efficiency. Look for their problem-solving strategies and their adaptability to overcome obstacles.

Sample answer:

“In a previous role, I faced a situation where the workload significantly increased due to unexpected circumstances. To maintain efficiency, I assessed the situation, identified tasks that could be delegated, and communicated with my colleagues to seek their support. By redistributing responsibilities and fostering a collaborative environment, we successfully managed the increased workload without compromising quality or missing deadlines.”

5. Recall a time when you successfully used crisis-management skills.

This question assesses candidates’ ability to remain calm and make effective decisions under pressure. Look for their problem-solving approach and their ability to handle high-stress situations.

Sample answer:

“In a previous role as a customer service representative, we experienced a sudden surge in customer complaints due to a product quality issue. I quickly coordinated with relevant departments, identified the root cause, and developed an action plan. By prioritizing urgent cases, maintaining open communication with affected customers, and providing timely updates, we regained customer satisfaction and prevented further damage to our brand reputation.”

6. How would you handle a new project with great revenue potential but potential legal implications for the company?

This question assesses candidates’ ability to balance potential risks and rewards. Look for their ethical considerations, problem-solving approach, and willingness to seek guidance when faced with legal implications.

Sample answer:

“If faced with a project that carries both revenue potential and potential legal implications, I would approach it with caution and thorough evaluation. I would research and seek legal guidance to fully understand the implications and compliance requirements. I would then collaborate with legal experts, cross-functional teams, and stakeholders to develop a comprehensive plan that minimizes legal risks while maximizing revenue potential.”

7. How do you determine when to solve a problem on your own or ask for help?

This question assesses candidates’ judgment and collaboration skills. Look for their ability to assess situations and make decisions about when to seek assistance.

Sample answer:

“When faced with a problem, I first evaluate its complexity and impact on the project or task at hand. If it’s within my capabilities and doesn’t significantly hinder progress, I take the initiative to solve it on my own. However, if the problem is complex or could have a significant impact, I believe in seeking help from relevant team members or subject matter experts. Collaboration often leads to more comprehensive and effective solutions.”

8. Describe a time when you faced a difficult situation at work that required critical thinking and decision-making under pressure.

This question assesses candidates’ ability to think critically and make sound decisions in challenging situations. Look for their problem-solving approach, decision-making process, and the outcomes of their decisions.

Sample answer:

“In a previous role, I faced a tight deadline for a project with limited resources. It required careful resource allocation and prioritization. I gathered all available data, analyzed the project requirements, and consulted with team members. Through strategic planning and effective delegation, we managed to complete the project successfully within the given timeframe, exceeding client expectations.”

9. Have you ever used intuition or prior experience to anticipate and address a problem effectively? Provide an example.

This question assesses candidates’ ability to leverage intuition and past experiences to navigate problem-solving situations. Look for their ability to reflect on past situations, apply lessons learned, and make informed decisions.

Sample answer:

“In a previous role, I noticed a recurring issue in our supply chain that had caused delays in the past. Drawing upon my prior experience, I anticipated the problem and suggested process improvements to streamline the supply chain. By implementing these changes, we minimized delays and improved overall efficiency, resulting in cost savings for the company.”

10. Share an example of a project or task that initially seemed overwhelming. How did you approach it, and what strategies did you use to ensure successful completion?

This question assesses candidates’ ability to tackle complex projects and break them down into manageable tasks. Look for their problem-solving approach, organization skills, and ability to persevere in the face of challenges.

Sample answer:

“I once undertook a project that involved a significant amount of data analysis and reporting within a tight deadline. Initially, it felt overwhelming, but I broke it down into smaller tasks and created a detailed timeline. I prioritized the most critical aspects and sought assistance from colleagues with specialized skills. Through effective time management, collaboration, and diligent effort, we successfully completed the project on time and delivered high-quality results.”

Why you should ask candidates problem-solving interview questions

Employees will face challenges in their job. Before you decide on your next hire, use your interview process to evaluate how candidates approach difficult situations.

Problem-solving interview questions show how candidates:

  • Approach complex issues
  • Analyze data to understand the root of the problem
  • Perform under stressful and unexpected situations
  • React when their beliefs are challenged

Identify candidates who are results-oriented with interview questions that assess problem-solving skills. Look for analytical and spherical thinkers with the potential for technical problem solving.

Potential hires who recognize a problem, or predict one could potentially occur, will stand out. Candidates should also demonstrate how they would fix the issue, and prevent it from occurring again.

These sample problem-solving interview questions apply to all positions, regardless of industry or seniority level. You can use the following questions to gauge your candidates’ way of thinking in difficult situations:

Tips to assess problem-solving skills in interviews

  • During your interviews, use hypothetical scenarios that are likely to occur on the job. It’s best to avoid unrealistic problems that aren’t relevant to your company.
  • Examine how candidates approach a problem step-by-step: from identifying and analyzing the issue to comparing alternatives and choosing the most effective solution.
  • Pay attention to candidates who provide innovative solutions. Creative minds can contribute fresh perspectives that add value to your company.
  • When problems arise, employees should show commitment and a can-do attitude. Test candidates’ problem-solving skills in past situations. If they were determined to find the best solution as soon as possible, they will be great hires.
  • Most complex situations require a team effort. Candidates’ previous experiences will show you how they collaborated with their colleagues to reach decisions and how comfortable they felt asking for help.
  • If you’re hiring for a technical role, ask questions relevant to the work your future hires will do. Technical problem-solving interview questions, like “How would you troubleshoot this X bug?” will reveal your candidates’ hard skills and their ability to effectively address problems on the job.

Red flags

  • No answer. If a candidate can’t recall an example of a problem they faced in a previous position, that’s a sign they may avoid dealing with difficult situations.
    Canned answers. A generic answer like “Once, I had to deal with a customer who complained about the pricing. I managed to calm them down and closed the deal,” doesn’t offer much insight about the candidate’s thought process. Ask follow-up questions to get more details.
  • Focus on the problem, not the solution. Identifying the problem is one thing, but finding the solution is more important. Candidates who focus too much on the problem may be too negative for the position.
  • Feeling stressed/uncomfortable. It’s normal to feel slightly uncomfortable when put on the spot. But, if candidates are so stressed they can’t answer the question, that’s an indicator they don’t handle stressful situations well.
  • Superficial answers. Candidates who choose the easy way out of a problem usually don’t consider all aspects and limitations of the situation. Opt for candidates who analyze the data you’ve given them and ask for more information to better dig into the problem.
  • Cover up the problem or minimize its significance. Unaddressed problems could quickly escalate into bigger issues. Employees who leave things for later mightn’t be result-oriented or engaged in their jobs.

In conclusion, problem-solving interview questions provide valuable insights into candidates’ abilities to approach challenges, think critically, and provide effective solutions. By asking these questions and considering the tips provided, you can assess candidates’ problem-solving skills and make informed hiring decisions that align with your organization’s needs.

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Talent Acquisition: everything you need to know https://resources.workable.com/tutorial/talent-acquisition Wed, 21 Sep 2022 14:23:31 +0000 https://resources.workable.com/?p=86524 Implementing an effective talent acquisition process to secure top talent is an investment that has the potential to improve every aspect of the way you do business. What is talent acquisition? Talent acquisition is a strategic approach to finding, identifying, and selecting qualified candidates for open positions. It’s usually the responsibility of human resources professionals […]

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Implementing an effective talent acquisition process to secure top talent is an investment that has the potential to improve every aspect of the way you do business.

What is talent acquisition?

Talent acquisition is a strategic approach to finding, identifying, and selecting qualified candidates for open positions. It’s usually the responsibility of human resources professionals and technically includes each step of the hiring process, including sourcing, interviewing, and even onboarding.

However, the most effective TA strategies have a big-picture perspective and include less obvious steps of the process, such as building a desirable employer brand, improving the candidate experience, and prioritizing relationship management in an effort to attract and retain high-quality candidates.

Recruitment vs. talent acquisition

Recruitment and talent acquisition may seem like interchangeable terms, but there’s some nuance that differentiates the two.

The recruiting process involves the tasks associated with hiring for open positions. Writing job descriptions, publishing job postings to job boards and identifying potential candidates are all examples of recruitment-related activities.

Talent acquisition involves implementing a strategy for long-term human resources planning and is designed to attract and secure the best talent with specific skill sets or experience and the ability to grow into bigger and better roles within the organization in the future.

Recruitment falls under the umbrella of TA, however, talent acquisition is an ongoing process of networking, outreach, and relationship-building versus hiring for a specific position.

Learn more about recruitment and talent acquisition:

The talent acquisition process

Creating an effective TA process requires more than crafting thoughtful interview questions. Get started by considering the following aspects of the Pragmatic Recruiting Framework:

  • Product: Understand your company, culture, and what a “good” candidate means to you.
  • Audience: Understand what motivates the right candidates and how your company can meet their needs.
  • Messaging: Craft an employer brand that positions your product as a compelling proposition for job seekers who are part of your intended audience.
  • Programs: Create go-to-market programs that place your opportunities in front of the right audience.
  • Readiness: Ensure your organization’s ability to execute on your selection process.

Once you develop a talent acquisition strategy, you need to build talent pipelines, create positive employer branding, and focus on talent relationship management.

An applicant tracking system can be a valuable tool to manage the logistical aspects of talent acquisition.

Additional resources on the talent acquisition process:

Benefits of talent acquisition

The primary benefit of creating and implementing this strategy is obvious: It optimizes the hiring process in a way that increases your odds of hiring top talent.

However, there are many advantages of having well-defined parameters for what you’re seeking in new employees. Creating a streamlined workflow that results in the best new hires available helps build the business you want.

Reduce time to hire, increase retention rates, improve talent management, and fortify company culture with an intentional staffing plan that prioritizes the core values of your organization.

Learn more about optimizing your hiring process:

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11 benefits to scaling and automating your recruiting process https://resources.workable.com/tutorial/automated-recruiting-processes Tue, 26 Apr 2022 13:57:31 +0000 https://resources.workable.com/?p=84897 What does automated recruiting mean? Automated recruiting involves streamlining the hiring process by using automation to organize and manage the manual and administrative tasks associated with talent acquisition. If you have doubts about trusting artificial intelligence with such a nuanced and human-centric series of decisions — have no fear. Recruitment automation doesn’t replace the insight, […]

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What does automated recruiting mean? Automated recruiting involves streamlining the hiring process by using automation to organize and manage the manual and administrative tasks associated with talent acquisition.

If you have doubts about trusting artificial intelligence with such a nuanced and human-centric series of decisions — have no fear. Recruitment automation doesn’t replace the insight, experience, and knowledge of a human resources professional; it simply automates the tedious but necessary actions that are an important part of the hiring process. An applicant tracking system with recruiting technology ultimately improves the candidate experience, reduces time-to-hire, and helps attract, manage, and secure top talent.

Boost your productivity

Speed up time to hire by automating repetitive tasks and emails with Workable’s automated actions.

Kick-start your automations

Automated recruiting includes:

Now that we’ve established that automated recruiting isn’t a proposal to replace your hiring manager with a robot, let’s discuss how it can improve the overall hiring process:

1. Posting jobs to job boards

The actual act of posting jobs to job boards is a mundane — but essential — task. Advertising open positions is the first step to reaching job seekers, but writing up a job description and posting it to numerous job sites is a time-intensive chore. An applicant tracking system streamlines the process by automatically posting your job listing to relevant career sites, including LinkedIn, Indeed, Glassdoor, and others.

2. Tracking your applicants

Although an abundance of qualified candidates is a good “problem” to have, it can be a challenge to track and manage applicants throughout the process. Recruiting software can assist with candidate relationship management and improve candidate engagement by automating aspects of communication, including setting up action triggers for each stage of the hiring process, scheduling emails and interviews, using chatbots to answer frequently asked questions in real time, and identifying and reaching out to passive candidates.

3. Scheduling interviews

The interview process is critical in identifying top candidates, but interview scheduling requires a lot of back and forth communication between multiple parties and can quickly feel disorganized. Offering candidates the option to self-schedule their in-person, phone, or video interviews is one of many recruitment automation tools that makes the hiring process easier for everyone involved.

4. Email communications

Although the hiring process is typically viewed as the applicant’s opportunity to impress a potential employer, the best candidates are also assessing whether or not your company is the right fit for them. Prompt communication throughout the process demonstrates that you respect the time, interest, and effort of applicants. Automated recruiting tools can schedule emails and follow-ups throughout the process, from introduction to offer letter.

5. Approval workflows

Hiring decisions should be based on finding the right person for the job — not the person who approves the job requisition. Algorithms can’t replace the human input and perspective that facilitates finding the perfect fit. However, using automated recruiting tools to implement a standard approval workflow, or to create a custom one, ensures that stakeholders are automatically notified about next steps and action items throughout the process, so that everyone has all necessary information and is included in their part of the decision-making process.

6. Managing hiring plan

Talent acquisition has many different stages. Plan the hiring process, track progress, manage your budget, and keep stakeholders aligned along the way by using automation technology to establish approval workflows and capture requisitions so that no one has to chase down approval or inquire about timing or budget.
A comprehensive hiring plan paired with the appropriate tools makes hiring new talent a seamless experience.

11 benefits to automating these recruiting processes

Delegating administrative or manual tasks to automated recruiting software has a myriad of benefits, including the following:

1. Recruiters save time to focus on personal touches

A competitive job market makes recruiting top talent even more challenging. Streamlining the tasks involved in the recruiting and hiring workflow allows recruiters more time to connect with potential candidates on a more personal level, creating a relationship that reflects positively on the employer brand.

2. HR departments reduce their bottom line

Allocate funds where they matter the most by automating time-intensive tasks. Assigning actions to automated recruiting tools improves productivity by allowing your hiring professionals to focus their time on using the skills, experience, and expertise that is truly valuable to your business.

3. More applicants are screened, so better applicants are chosen

Pre-screening, resume screening, background checks, and talent intelligence tools help you develop a more in-depth candidate profile for each applicant. The ability to screen applicants efficiently and effectively helps ensure that good candidates don’t go unnoticed in a stack of cover letters and resumes.

4. Fewer items slip through the cracks

Between the many steps of the hiring process and the number of people involved, losing a resume, missing an email, forgetting a background check, or scheduling an interview for the wrong time are easy mistakes to make that could have a significant impact on your ability to hire the ideal candidate.

5. Less ‘ghosting’ of candidates

Looking for a new job can be frustrating, and is an experience fraught with anxiety and hope. Make the process easier and respect the effort and interest of applicants by communicating clearly and promptly. Automated emails help make sure that candidates are kept in the loop.

6. Scale the hiring process up and down easily

Hiring needs vary over time. Streamlining the hiring process by incorporating an applicant tracking system makes it easier to go from filling one job opening to sourcing candidates for multiple open positions without having to adjust your hiring staff or payroll. If your hiring needs change over time, you still continue to have the tools available to screen candidates and find new hires.

7. More equitable hiring

Reduce the chances of unconscious bias while screening candidates through the use of automation. Recruiting technology can monitor demographics by stage and adapt accordingly with more accuracy and efficiency to improve diversity.

8. Easier compliance

Managing compliance is critical and complicated, especially as data privacy and employment regulations are implemented or changed. Automated recruiting tools and reports make it easier to adhere to local, national, and international laws, including GDPR and EEOC/OFCCP.

9. More optimized hiring processes

Metrics matter. The data that is automatically collected during each stage of the hiring process provides valuable insight and information. Improve your hiring practices, and potentially the talent pool that you attract, by analyzing and optimizing your efforts based on quantifiable data.

10. Quicker offer letter

Timely job offers are crucial when applicants get two to three offers at once. Automated recruiting technology can automate job offer emails, help secure quicker sign-offs from executives, and allows you to execute contracts and signatures online.

11. Easier onboarding – better new employee experience

Automated recruiting tools continue to be helpful even after the hiring process is complete. Data collected during hiring can migrate to a Human Resource Information System (HRIS), such as Bamboo. Seamless software integration helps turn your new hire into a team member in no time.

How Workable can automate your recruiting process

From job posting to onboarding, Workable helps optimize every step of the hiring process. Automate repetitive tasks and emails, create, track, and manage your hiring plan, build requisition and approval workflows, and seal the deal more efficiently with built-in offer letters and signature capabilities.

Workable’s automated recruiting tools can help organize and manage the talent acquisition process, while also collecting and reporting necessary data and moving new hires through the onboarding process with ease.

Empower your hiring professionals to focus their time and attention on finding the best candidate with an applicant tracking system designed to support success.

Find and hire the right person for every job — faster. Learn more about Workable’s automated actions.

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Human resource management: the ultimate guide to HRM https://resources.workable.com/tutorial/human-resources-management Thu, 20 Oct 2022 13:00:41 +0000 https://resources.workable.com/?p=86636 Implementing an effective human resource management strategy can have a wide range of benefits that impact every facet of your business. Improve employee relations, raise retention rates, inspire employee performance, and create a positive work environment by investing time and effort into talent management. What is human resource management? Human resource management (HRM) is the […]

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Implementing an effective human resource management strategy can have a wide range of benefits that impact every facet of your business.

Improve employee relations, raise retention rates, inspire employee performance, and create a positive work environment by investing time and effort into talent management.

What is human resource management?

Human resource management (HRM) is the practice of hiring, training, compensating, managing, and retaining the employees of an organization. To put it more simply, HRM is people management.

Every aspect of the strategic planning, decision-making, and work involved with building and maintaining a team of employees is part of personnel management.

Learn the language of human resources:

How does human resource management work?

Human resource management isn’t limited to the work of the HR department. While it’s true that HR professionals are often in charge of hiring, onboarding, managing employee benefits and compensation, overseeing company policy, and other administrative tasks, team leaders and managers also have responsibilities that can be defined as human resource management.

Employee training, professional development, performance management, and even inspiring and motivating employees, all fall under the definition of HRM.

Check out the following resources to help streamline your hiring process:

The importance of human resource management

The basics of HRM ensure that your organization has employees, but a well-developed strategy enhances the employee experience and reflects the core values of your organization.

When implemented thoroughly and thoughtfully, human resource management can increase employee engagement and improve your brand’s reputation, which also makes it easier to attract top talent.

Read more about why human resource management is important:

Objectives of human resource management

The main goal of human resource management is to fulfill staffing needs while creating and maintaining a positive work environment for employees. Additional objectives of HRM include:

  • Optimizing organizational behavior
  • Achieving organizational goals
  • Creating a positive work culture
  • Implementing training and development
  • Supporting employee empowerment
  • Improving retention
  • Complying with employment law

HRM career opportunities and requirements

HRM positions are ideal for organized, detail-oriented people who enjoy helping others and coordinating solutions to administrative and personal problems.

Examples of human resource management careers include:

Entry-level HR positions often require a bachelor’s degree, with a focus of study that relates to human resources, business, or accounting and finance for jobs that involve compensation.

An MBA or a master’s degree and certifications from the Society for Human Resource Management (SHRM) or the Human Resources Certification Institute (HRCI) can be helpful for landing leadership or management positions in HRM.

Learn more about human resource management careers:

What is the difference between HR and HRM?

How are human resources and human resource management different from one another? Human resources is part of the broader scope of human resource management, but the two terms are not synonymous.

Human resources is the department that deals with the tasks and resources associated with hiring, compensation, and administration of employees.

Human resources management is the practice of implementing principles of management to effectively organize and optimize employees of an organization.

Read more about related human resources terms:

Skills and responsibilities of an HR manager

Human resource managers oversee staffing and work with executives to make strategic decisions to create sustainable change to improve the employee experience within their organization. Skills and requirements to be an HR manager include:

  • Degree in Human Resources or related field
  • Previous experience as HR Manager or other HR Executive
  • Experience with HR systems, databases, and metrics
  • In-depth knowledge of labor law and HR best practices
  • Detail-oriented with excellent communication and interpersonal skills

The responsibilities of an HR manager may include:

  • Overseeing the talent acquisition process, from recruiting to training
  • Working with executives to align talent management to the organization’s objectives
  • Managing the daily workflow of the Human Resources department
  • Analyzing trends in compensation and benefits
  • Coordinating professional development and growth initiatives for staff
  • Handling performance reviews, disciplinary issues, and terminations
  • Ensuring compliance with local, state, and federal labor laws and regulations

Read more about HR skills:

How to become a Human Resources Manager

Starting a career as a Human Resources Manager often requires a Bachelor’s degree in Human Resources, Business Administration, or a related field and prior professional experience in a human resource management position.

HRM tools & software

Since HRM covers such a broad range of relevant positions and objectives, there is a wide variety of tools and software available to streamline the process. A Human Resources Information System (HRIS) can help make managing people, policies, and procedures more simple. HRIS solutions make it easier to record and analyze information such as applicant tracking, onboarding, payroll, and performance management.

Human Management Resource Systems (HMRS) perform similar functions to HRIS solutions, but also include features about more qualitative information about the performance and engagement of employees.

Discover additional resources to streamline HRM:

Human resource management trends

The most significant shift in recent human resource management trends involves a new emphasis on benefits and work/life balance. Offering a healthcare plan and the occasional birthday cake in the breakroom doesn’t cut it in today’s competitive job market.

Company culture and the employee experience matter more to potential applicants than 401k matches, in many cases. Consequently, organizations are staying competitive by offering perks that improve an employee’s quality of life, such as remote work opportunities, four day work weeks, flexible working hours, and generous (or unlimited) PTO.

HRM is about more than filling positions — it has evolved into creating a work environment where employees feel valued, supported, and empowered to be their best personal and professional selves.

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Hiring construction workers: 5 essential tips to get the best candidates https://resources.workable.com/tutorial/hiring-construction-workers-tips Wed, 18 Dec 2019 11:21:26 +0000 https://resources.workable.com/?p=38423 Hiring construction workers may prove tough in the current market, where unemployment is low and talent scarce. But, it’s not impossible to find great employees – you just need a targeted strategy. Here are 5 tips to help you find the best construction workers for your company: 1. Write a good job ad To attract […]

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Hiring construction workers may prove tough in the current market, where unemployment is low and talent scarce. But, it’s not impossible to find great employees – you just need a targeted strategy.

Here are 5 tips to help you find the best construction workers for your company:

1. Write a good job ad

To attract candidates to your job openings, the first thing you need is a good job description. It needs to be informative (with clear duties and requirements) and transparent (e.g. outline the needs for physical labor or overtime work). Also, you need an attractive statement about your company, such as projects you’ve taken in the past, or perks and benefits you offer.

Wondering where to start? Here’s our library of construction job descriptions.

2. Post on effective job boards

Job boards like Indeed, Monster and Craigslist may help you reach out to qualified candidates. But, if you notice a shortage of relevant applications – assuming your job ad is written well – you may need to turn to niche job boards. For example, depending on where you’re hiring, check out Construction Jobs in the U.S., Careers in Construction in the UK, Canadian Construction Jobs, and so on. Here’s our list with the best construction job boards.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

3. Offer apprenticeships

Your best construction workers may not be construction workers yet. For example, if you need carpenters, painters, welders, or other skilled workers in the long-term, a good solution would be to train recent graduates. To do this, you could partner with schools and other companies. Advertise your apprenticeship programs, too, to increase the visibility of opportunities you offer.

4. Use referrals

Who knows great construction workers? Your existing employees. Referred employees tend to stay longer at a company and they’re better culture fits. So, ask your employees if they can refer someone for your open roles. To make the process easier, you can use a platform to send messages to employees, keep track of referrals and help employees easily upload their referred person.

What does a referral platform look like? Get a demo to see how you can streamline the process and get more qualified candidates.

5. Look for veterans

Military veterans often have skills that are easily transferable into a business. For example, they may have experience building structures, driving, or other disciplines useful in construction. And, they’re available to start a new career. So why not reach out to organizations that support veterans (e.g. Hiring Our Heroes, CareerOneStop, VA.gov) or post on job boards for veterans (e.g. Military.com, HiringVeterans.com). Maybe your next best hire is there. Find more information on our complete guide to hiring veterans.

If you follow these tips when hiring construction workers, your hiring process can become much easier. Ensure you also provide candidates with a positive candidate experience to strengthen your employer brand and make hiring better in the long run.

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How to recruit and hire interns https://resources.workable.com/tutorial/hiring-interns Thu, 20 Apr 2017 14:30:18 +0000 https://resources.workable.com/?p=11638 For recent graduates who lack experience, the value of an internship is obvious: they move from theoretical knowledge to a real work environment. But companies also benefit from good internship programs, so long as they’re structured to train junior employees. Why is hiring interns important? The value of internships for employers Good internship programs treat junior workers […]

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For recent graduates who lack experience, the value of an internship is obvious: they move from theoretical knowledge to a real work environment. But companies also benefit from good internship programs, so long as they’re structured to train junior employees.

Why is hiring interns important?

The value of internships for employers

Good internship programs treat junior workers as real staff members who perform worthwhile tasks. These programs:

  • Evaluate potential hires’ skills on the job. You can assess an intern’s work performance before deciding to extend an employment offer to them.
  • Cultivate teaching and leadership skills. Current employees develop their training abilities as they hire and mentor interns.
  • Reveal areas for improvement. Interns offer new perspectives and may ask questions that challenge the status quo.
  • Showcase your company. Internships can be a valuable way of connecting with recent graduates who will learn your company culture and may be prime candidates to fill entry-level roles in the future.

Good internships are a boost to your employer brand and a boon for your recruitment strategy. Define your needs for hiring interns and structure a program to hire qualified people who will add value to your company.

Ways to recruit interns

Here are some places to advertise your internship opportunities and look for recent graduates:

Job boards Internships
Way up
After College
College careers pages Harvard
University of Virginia
University of Washington
Social networks LinkedIn
Stack Overflow
Glassdoor

You could also turn to your employees for guidance to recruit interns. Look up where your most recent hires or employees with the longest tenures studied. Network with the alumni groups or career centers of these colleges. Job fairs are good places to source people with little or no experience who are interested in kick-starting their careers with an internship.

RelatedIdeas for a successful recruiting event

Go to your employees for referrals, but be sure to treat your internship program like any other hiring program. If your company has rules against hiring employees’ relations, that should apply to interns too. Internship programs shouldn’t be nepotistic, they should be a serious part of a company’s hiring pipeline.

Source and attract more candidates

Workable helps you build and promote your brand where your next candidates are. You’re always top of mind, whether they’re actively looking or not.

Start sourcing

How to build a successful internship program

Hiring interns involves planning for them. Know what your interns need to do, prepare their onboarding and assign them specific projects. And, most importantly, guide them through their internship application process and work experience.

We asked our Junior Accountant, Aris Toumpanakis, to share some insights from his time working as an intern at Workable from June to December 2016:

My team invested time in my training during the internship, which made me realize my job was important and valuable. Not only did they teach me how to use accounting software and perform my duties, but they also acted -and still act- as my mentors to help me adjust to a professional environment.

To build an internship program that works, consider the following do’s and don’ts:

Don’t offer unpaid internships

Unpaid internships send the message to current employees, potential candidates and your customers that certain jobs are less meaningful than others and should not be rewarded. Also, unless they follow very strict guidelines, unpaid internships are illegal.

Do opt for a five to six-month internship

Seasonal internships are helpful for specific projects, but consider an intern’s onboarding period, as well. Like all employees, interns require some time and training to adjust to their new workplace. You may only scratch the surface of your intern’s potential with a two-month program.

Don’t rush the recruitment process

Interns should follow a hiring process similar to the rest of your employees, despite their lack of experience. Select the most qualified interns: those with interests and knowledge related to the positions you’re hiring for. Tests, assignments and structured interviews will help you evaluate entry-level candidates’ skills and training needs.

Do acclimate interns to your company

Make sure interns are invited to participate in company events and meetings. By participating in regular company events, your interns will better understand how your company works, which will be helpful if you decide to offer them a job after their internship. The more comfortable interns are with your company culture, the more they will be able to contribute to strengthening your business.

Don’t expect interns to know everything

Classroom learning is usually conceptual but good internships help students to apply their academic concepts to real work situations. Daily, routine work tasks (e.g. how to use business tools) may not come naturally to someone with no work experience. Spend some time to guide interns by providing them resources and training.

Do prepare a specific project

Before you offer someone an internship, think about its desirable outcomes and compile a list of tasks you want to assign the intern. Identify the needs your interns will fill and design a step-by-step approach to help them reach their goals. Designate an employee who will mentor and develop interns along the way.

Don’t ask for too much or too little

Keep a balanced workload for your interns. If you assign them too many tasks, they are likely to get stressed and make mistakes. On the other hand, having almost nothing to do throughout an internship is frustrating for interns and doesn’t benefit your company. If interns finish their daily tasks early, let them shadow coworkers to learn how to manage advanced projects.

Do evaluate your internship program

Good internships are like good academic courses. Interns and employers should both learn from the process. Ask interns what new knowledge they acquired, how they collaborated with their team and what their impressions are of your workplace. And get input from your employees on how the internship program helped them, or ask for guidance on how your internship program could be improved.

To get the most out of your internship programs, make sure your workplace prioritizes training and development. Development goes both ways though; regularly review and upgrade your programs to ensure they’re well-designed and beneficial for everyone involved.

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Non-disclosure agreement (NDA) policy https://resources.workable.com/non-disclosure-agreement-policy Thu, 13 Jul 2023 13:05:09 +0000 https://resources.workable.com/?p=89654 This Non-Disclosure Agreement policy template can help you draft the rules of protecting your organization’s confidential information. What is a Non-Disclosure Agreement (NDA) Policy? A Non-Disclosure Agreement (NDA) policy is a set of guidelines that outline how employees should handle sensitive and proprietary information. It’s crucial to protect your company’s intellectual property, trade secrets, and […]

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This Non-Disclosure Agreement policy template can help you draft the rules of protecting your organization’s confidential information.

What is a Non-Disclosure Agreement (NDA) Policy?

A Non-Disclosure Agreement (NDA) policy is a set of guidelines that outline how employees should handle sensitive and proprietary information. It’s crucial to protect your company’s intellectual property, trade secrets, and other confidential data. An NDA policy helps ensure that employees understand their responsibilities and the potential consequences of disclosing sensitive information.

A Non-Disclosure Agreement (NDA) policy should include:

  • The definition of confidential information
  • Handling of confidential information
  • Disclosure rules
  • Consequences for breach

How restrictive should my company NDA policy be?

The restrictions in your NDA policy should be reasonable and necessary to protect your company’s interests. It should clearly define what constitutes confidential information and provide guidelines on how to handle such information. It should also outline the potential disciplinary actions for breaches of the policy.

How do I distribute it?

Your NDA policy should be part of your employee handbook or live inside your policy database (e.g., in your HRIS). Make sure all employees have read and signed it, especially those who have access to sensitive information. Remember, this policy is a living document and should be updated as necessary to reflect changes in laws, regulations, and business practices. Again, every update should be read and signed by all employees as well.

Policy Brief & Purpose

Our Non-Disclosure Agreement (NDA) policy provides a framework for handling confidential information. This policy provides practical advice to avoid issues that might arise from the careless handling of sensitive data.

Scope

We expect all employees at [Company] to follow this policy.

Policy Elements

Handling Confidential Information

We expect our employees to handle confidential information responsibly and to ensure that such information is not disclosed to unauthorized individuals or entities. Confidential information includes, but is not limited to, trade secrets, business plans, customer lists, financial data, and proprietary technology.

We advise our employees to:

  • Understand what information is considered confidential
  • Not disclose confidential information without proper authorization
  • Securely store and dispose of confidential information
  • Report any suspected breaches of this policy immediately
  • Representing our Company

Some employees may be required to discuss confidential information with clients, vendors, or other third parties. In these cases, employees should:

  • Only disclose the necessary information
  • Ensure that the third party understands the confidential nature of the information
  • Seek to have the third party sign a Non-Disclosure Agreement when appropriate

Disciplinary Consequences

We take breaches of this policy seriously.

We may have to take disciplinary action leading up to and including termination if employees do not follow this policy’s guidelines. Examples of non-conformity with the employee NDA policy include but are not limited to:

  • Unauthorized disclosure of confidential information
  • Failure to properly secure confidential information
  • Failure to report known breaches of this policy

If you violate this policy inadvertently, you may receive a reprimand. We expect you to comply after that, or stricter disciplinary actions may apply.

Disclaimer

Remember, this is a template and should be customized to fit the specific needs and culture of your company.

This policy template is meant to provide general guidelines and should be used as a reference. It may not take into account all relevant local, state or federal laws and is not a legal document. Neither the author nor Workable will assume any legal liability that may arise from the use of this policy.

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Long-term disability policy https://resources.workable.com/long-term-disability-policy Wed, 12 Jul 2023 16:14:24 +0000 https://resources.workable.com/?p=89646 This long-term disability policy template can help you draft the responsibilities of the organization and the employees to ensure better support for those who are unable to work due to a long-term disability. Modify it based on your needs. What is a long-term disability policy? A long-term disability policy is a systematic process that involves […]

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This long-term disability policy template can help you draft the responsibilities of the organization and the employees to ensure better support for those who are unable to work due to a long-term disability. Modify it based on your needs.

What is a long-term disability policy?

A long-term disability policy is a systematic process that involves providing financial support to employees who are unable to work due to a long-term disability. This policy outlines the company’s approach to managing long-term disability, including the process of filing a claim, the benefits provided, and the return-to-work plan.

A long-term disability policy should include:

  • The definition of long-term disability
  • The responsibilities of the employer and employees in the long-term disability process
  • The process for filing a claim and receiving benefits
  • The steps the organization will take to support the employee
  • The potential consequences for fraudulent claims

Policy brief & purpose

Our Long-Term Disability Policy provides a framework for supporting employees who are unable to work due to a long-term disability. This policy provides practical advice to avoid issues that might arise from the disability management process.

Scope

This policy applies to all employees.

Policy elements

Understanding long-term disability

Long-term disability is a condition that prevents an employee from performing their regular work duties for an extended period. The process includes filing a claim, receiving approval, and receiving benefits to replace a portion of the employee’s income.

Implementing long-term disability policy

We are committed to supporting all employees in times of need. In that spirit, we will:

  • Ensure that the process for filing a claim is clear, transparent, and easily accessible
  • Maintain open lines of communication with all employees to address concerns promptly
  • Provide support and resources to employees to navigate the long-term disability process
  • Regularly review and update our long-term disability policy to ensure it is fair and transparent

Addressing disability issues

If you are experiencing a long-term disability, we encourage you to:

  • File a claim as soon as possible
  • Discuss these issues with your supervisor or HR department as soon as possible
  • Seek advice and support from the HR department

We will investigate all reports thoroughly and take necessary actions to support the employee. This may include providing resources, facilitating the claim process, or creating a return to work plan.

Disciplinary consequences

We will accept and process each long-term disability claim in good faith. In the rare instance that an employee’s claim is found to be fraudulent, they may face disciplinary action, up to and including termination. Examples of such behavior include, but are not limited to:

  • Filing a fraudulent claim
  • Misrepresenting the extent of the disability
  • Failing to comply with the terms of the policy

Disclaimer

Remember, this is a template and should be customized to fit the specific needs and culture of your company.

This policy template is meant to provide general guidelines and should be used as a reference. It may not take into account all relevant local, state or federal laws and is not a legal document. Neither the author nor Workable will assume any legal liability that may arise from the use of this policy.

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ATS pricing: How much does an applicant tracking system cost? https://resources.workable.com/tutorial/applicant-tracking-system-pricing Fri, 25 Feb 2022 17:27:12 +0000 https://resources.workable.com/?p=84557 Cracking the code of applicant tracking system pricing may seem like a challenge, especially when you first start researching ATS software pricing. With a broad range of functionality, a variety of pricing models, and a lack of clarity in presenting pricing information upfront, comparison shopping can feel like a convoluted process. Learning more about the […]

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Cracking the code of applicant tracking system pricing may seem like a challenge, especially when you first start researching ATS software pricing. With a broad range of functionality, a variety of pricing models, and a lack of clarity in presenting pricing information upfront, comparison shopping can feel like a convoluted process.

Learning more about the various payment models, the potential for additional costs, and how ATS software solutions help automate aspects of the hiring process can provide valuable insight into applicant tracking system pricing and options.

How much does an applicant tracking system cost?

Applicant Tracking Software pricing can be broken down in several different ways. The total cost varies based on the size and specific needs of your company but can range anywhere from free to upwards of $100,000.

Enterprise companies may be managing thousands of job openings and applicants at various points in the hiring process, from the initial recruiting process all the way to onboarding. Utilizing automation to streamline tasks like posting on job boards, publishing job postings on social media, interview scheduling, and features like resume parsing and customizable templates for automated follow-up communication help keep the talent acquisition process organized and allow hiring managers to focus on the main objective — choosing the best applicant for a position.

Small businesses and startups that have fewer job openings are unlikely to need as many options or premium add-ons. The ability to choose an applicant tracking system pricing model that suits the scope of your specific staffing or budget needs can make it easier to identify the right ATS solution for your company.

Various ATS pricing models

Although variations in pricing can make comparison shopping more challenging, having options to choose from ultimately works to your advantage. Common ATS payment models include:

1. Pay-Per-Job

Some ATS vendors offer a payment model based per job opening. These models are either pay-per-applicant, where your company is charged for each person who answers your ad, or pay-per-job opening, where you pay per position.

Once the position is filled, it will be archived and you will no longer be charged, however, inactive applications and resumes may still be stored in the system.

If you hire on a consistent basis, a pay-per-job model may be a good fit. If you tend to hire a lot of positions at once, costs can add up quickly. If you don’t hire on a fairly regular basis, costs could fluctuate in a way that could make it difficult to determine an accurate estimate for your budget.

Costs for pay-per-job generally range between  $100 to $500 per active position. Additional recruiter fees or costs per resume may apply.

2. Pay-Per-Recruiter

One of the most common applicant tracking system pricing options is the pay-per-recruiter payment model. Cost is determined by the number of users that will be accessing the ATS software.

A pay-per-recruiter model allows each user to have a login and user privileges. For some ATS vendors, the cost may vary depending on job title since a hiring manager may require different functionality or access than a recruiter.

The pay-per-recruiter option is ideal for companies that have an established hiring team since costs are more likely to remain predictable.

Costs tend to range between $60 and $100 monthly per user. An additional fee for setup or activation may apply, as well.

3. Pay-Per-Employee

The pay-per-employee model is based on the current size of your organization and the cost is determined by the number of employees that you have, regardless of your hiring frequency. Paying per employee is a good option for smaller businesses or for companies who have a large hiring team.

This set-up may seem detrimental to an enterprise company or quickly growing business, but the cost per employee generally decreases if you have more employees, similar to bulk discount pricing.

The cost per employee is typically between $4 and $7 but can drop as low as $.20 per person for very large organizations.

4. Flat fee

Some ATS vendors offer a flat fee for the use of their software, either in the form of a monthly subscription model or a one-time license purchase.

If you’re a small or medium-sized business that is confident that your chosen ATS solution and its included features can meet your hiring needs and/or if you prefer a consistent cost or single investment for budgeting purposes, a flat fee may be the easiest option to take the guesswork out of comparing Applicant System Tracking pricing models.

The cost can range from $350 per month to a more significant one-time fee, depending on licensing options, and an additional installation fee may apply.

We have pricing up front

See which Workable payment model works best for your business.

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Which model works best for you?

There are a lot of factors that may influence which pricing model works best for your organization. Consider the size of your company, the bandwidth of your Human Resources department, your plans for future growth, and your specific hiring needs before comparing pricing options.

Understanding which features are important and how your hiring team will use an applicant tracking system can help identify which pricing model makes the most sense.

How to decide on a budget for your ATS

To determine which ATS pricing model is the best option for your budget, estimate the costs based on the available options.

  • Pay-Per-Job: How many job openings do you predict having each month? On average, how many applicants apply to each position?
  • Pay-Per-Recruiter: How many users need access to the applicant tracking system? Is this number likely to change frequently? Is having continuous access more appealing than only having access when you have job openings?
  • Pay-Per-Employee: What’s the current size of your company and is that likely to change quickly or often?
  • Flat fee: How would a monthly, annual, or one-time cost compare to the options listed above?

Additional costs

Depending on the ATS, there may be additional fees for implementation, training services, support, or features. Additional costs can add up and make a particular pricing model less desirable.

Research the potential for any extra costs or necessary add-ons before committing to an ATS vendor or payment option.

Is it worth having an ATS?

Growth is essential to success and integrating an applicant tracking system can help scale your business more effectively and efficiently. Streamlining your recruitment process establishes a solid and sustainable foundation for future growth.

Although the hiring process is relatively straightforward in the start-up stages, sourcing quality candidates, implementing consistent workflows, reviewing resumes, scheduling interviews, issuing offer letters, tracking metrics, and keeping up with communication can become time-consuming and disorganized without a system in place.

An ATS does require an investment, but it also provides undeniable benefits that save time and money while helping you secure top talent.

How Workable helps

Workable’s applicant tracking system is a powerful tool designed to help you manage the hiring process from start to finish.

Ready to get to work? Check out our open pricing plans to find the pricing model that works best for your business.

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What is human capital management – and how do you strategize it? https://resources.workable.com/hr-terms/what-is-human-capital-management Tue, 09 May 2023 17:07:20 +0000 https://resources.workable.com/?p=88344 The secret sauce to an organization’s success lies in how well it manages its human resources. Human capital management (HCM) is all about treating employees as valuable assets rather than mere resources – in other words, you’re treating them as people. They aren’t just cogs in the big machine that is your business. Let’s start […]

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The secret sauce to an organization’s success lies in how well it manages its human resources. Human capital management (HCM) is all about treating employees as valuable assets rather than mere resources – in other words, you’re treating them as people. They aren’t just cogs in the big machine that is your business.

Let’s start by defining what HCM means: it’s a strategic way of managing employees that acknowledges their worth as a crucial driver of competitive edge. It’s about attracting, nurturing, and managing talent to open up their full potential and empower them to contribute individually and collectively to the success of your business.

So, it makes sense to invest resources in your human capital management strategy. Your teams will be high performing and engaged – and you’ll see fewer people leave, and your overall work culture will become a place where people want to work.

Also, smart HCM can help your business adapt more swiftly to shifting market dynamics, ensuring you have the right people with the right skills in the right roles. And when you align your HCM with your overall objectives and values, you can cultivate a culture of perpetual improvement and growth.

The building blocks of human capital management

So, what’s involved in a successful human capital management strategy? The primary nuts and bolts of HCM include:

1. Recruitment and hiring

What you’re looking to do here: Lure and pick the cream of the crop to meet organizational needs.

Recruitment and hiring are crucial components of HCM, as they involve pinpointing and selecting top talent to meet organizational needs. Successful recruitment strategies require identifying the skills, knowledge, and experience needed for each role and crafting targeted recruitment campaigns to draw in the right candidates.

Hiring decisions should be grounded in a thorough evaluation of each candidate’s qualifications and compatibility with the organization’s culture and values. You’re committing as a company in the long term to whoever you’ve decided to hire – so you want to make the right decision if you want to see that role really succeed.

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2. Compensation and benefits

What you’re looking to do here: Offer enticing and fair compensation and benefits packages to attract and keep employees.

Compensation and benefits play a vital role in HCM, as they help attract and retain top talent. Organizations should aim to provide competitive and fair compensation packages that align with industry benchmarks and reflect the value of each employee’s contributions. This includes researching local compensation markets and understanding what employees (and candidates) really value in return for the work they’re doing.

Benefits packages should also cater to the needs of employees and their immediate families, encompassing healthcare, retirement, and other perks. The options for benefits are practically limitless, and you can absolutely be creative here. The key is what attracts and retains your stars.

3. Performance management

What you’re looking to do here: Set clear expectations and goals, giving regular feedback and coaching, and assessing performance to drive constant improvement.

Performance management is another pivotal aspect of HCM, involving the setting of clear expectations and goals, regular feedback and coaching, and performance evaluation to drive ongoing improvement. When employees know how they’re doing and what they’re expected to do, and can see the results of their work, they’ll perform better.

Effective performance management strategies entail setting SMART (specific, measurable, achievable, relevant, and time-bound) goals, providing consistent feedback and coaching, and carrying out periodic performance evaluations.

4. Learning and development

What you’re looking to do here: Invest in employee training and development to enhance skills and knowledge and promote career growth.

Learning and development are also indispensable components of HCM, as they involve investing in employee training and development to enhance skills and knowledge and promote career growth. It’s actually growing in importance for many jobseekers – and should be a cornerstone of your HCM strategy especially as businesses become more agile in fast-evolving environments.

Successful learning and development strategies involve identifying employee development needs, crafting targeted training programs, and offering opportunities for continuous learning and skill-building.

5. Succession planning

What you’re looking to do here: Spot and groom future leaders while ensuring continuity of key roles and responsibilities.

Succession planning is the final key ingredient of HCM, involving the identification and development of future leaders and ensuring continuity of critical roles and responsibilities.

Effective succession planning strategies entail pinpointing vital roles and competencies, designing targeted development programs for high-potential employees, and ensuring that key roles are filled by qualified and capable leaders. When you get stuck in a situation where your best workers turn out to be poor managers (the Peter Principle, in short), that means you haven’t got your succession planning strategy really nailed down.

By integrating these key components into a comprehensive approach to HCM, organizations can create a culture of excellence and continuous improvement that drives organizational success and growth.

Harnessing technology in human capital management

Clearly, in what we’ll call the “age of AI”, technology is a must in any form of management, and HCM is no exception. Here are three ways in which technology helps you manage human capital:

1. HR software and tools

Technology can be a great enabler of HCM. HR software and tools can help automate manual processes, streamline data management, and improve communication and collaboration.

Cloud-based HR systems can provide centralized access to employee data, making it easier to manage performance, compensation, and benefits. They can also enable employees to complete administrative tasks, such as requesting time off, updating personal information, and accessing training materials, through self-service portals.

Need to manage HR but don't have time?

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2. Data-driven decision making

Data analytics can provide valuable insights into employee performance, engagement, and satisfaction. By leveraging data, organizations can make informed decisions about workforce planning, training and development, and compensation and benefits.

They can also identify trends and patterns in employee behavior, such as turnover rates, and develop targeted strategies to address issues and improve outcomes.

Related: 10 formulas to help calculate the ROI of HR initiatives

3. Remote work and virtual collaboration

Remote work and virtual collaboration are now staples in the post-COVID work world. Embracing these approaches can help organizations attract and retain talent, while also enabling employees to achieve work-life balance and reduce commuting times.

To make remote work and virtual collaboration effective, organizations need to provide the necessary tools and resources, such as laptops, internet access, and video conferencing software. They also need to establish clear communication protocols and set expectations around responsiveness and availability.

AI is a common denominator in all these. The proliferation of AI tools out there means there’s no limit to the technology you can use and how much it can support you in your work – not simply in automating tasks but also helping you gain valuable insight in areas such as people analytics.

Measuring the impact of human capital management

Finally, your work does not happen in a vacuum. And you aren’t just doing this work for work’s sake. You need to deliver – and you need to show results. There are points where you need to sit down and look at tangible, measurable data points so you can identify areas in need of improvement and areas in which you are succeeding, so you can continue to improve your human capital management strategy.

(And, of course, you’ll have an opportunity to showcase your value as a human capital ‘manager’ to the higher-ups – always a good thing!).

Let’s look at some areas where you can measure outcomes:

1. KPIs

Measuring the effectiveness of HCM practices is essential to ensure optimal results. Key performance indicators (KPIs) can help organizations track progress and identify areas for improvement.

Some common KPIs for HCM include:

  • Employee turnover rate
  • Employee satisfaction and engagement levels
  • Training and development participation rates
  • Time-to-hire and time-to-fill metrics
  • Revenue per employee

2. Employee satisfaction and retention

Surveys and assessments can provide valuable insight into employee satisfaction and retention rates. By collecting feedback from employees, organizations can identify areas that need improvement and take action to address issues and promote engagement and retention.

Assessments can also measure the effectiveness of specific training programs and provide feedback to trainers and HR leaders on how to improve.

3. ROI

Finally, it’s essential to evaluate the return on investment (ROI) of HCM practices themselves. By measuring the impact of investments in employee development, compensation, and benefits, organizations can make informed decisions about where to allocate resources and prioritize initiatives.

ROI calculations can be complex, but they provide a valuable tool for measuring the effectiveness of HCM practices and identifying areas for improvement.

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Max out your HCM – and your business potential

You don’t just hire people, put them in their work stations and hope to see them succeed. Beyond that is an area that requires higher-level strategy, and that’s human capital management.

It’s a critical aspect of organizational success. You’re focused on attracting, developing and managing employees towards the company’s north star which usually involves innovation, growth, discovery, and results.

And again, that stuff doesn’t happen on its own. You manage all that capital with training programs, cultural establishment, technology usage, and so on.

Follow the quick guidelines above and your organization will be well on its way to unlocking the full potential of its human capital and achieving long-term success.

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What is employee attrition? https://resources.workable.com/hr-terms/what-is-employee-attrition Tue, 04 Jul 2023 16:30:50 +0000 https://resources.workable.com/?p=89388 Attrition at work is an important metric that organizations monitor closely to assess the health of their workforce and identify any potential areas of improvement. Almost 50.6 million people left their jobs in 2022, making the understanding of attrition of staff more valuable than ever. In this article, we will explore the concept of attrition, […]

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Attrition at work is an important metric that organizations monitor closely to assess the health of their workforce and identify any potential areas of improvement.

Almost 50.6 million people left their jobs in 2022, making the understanding of attrition of staff more valuable than ever.

In this article, we will explore the concept of attrition, delve into its causes and impacts, and discuss potential solutions to address this crucial issue.

What causes attrition?

Several factors contribute to attrition, and understanding these can help organizations devise effective retention strategies. Reports from Payscale, LinkedIn, and Glassdoor & Indeed found that compensation was the main reason behind employee turnover.

Let’s go deeper to the causes of attrition.

Career advancement

Employees may leave an organization in search of better growth opportunities or a higher salary in another company. Career development may be of higher importance in an organization as it impacts the lifespan of their employees.

Work-life balance

A poor work-life balance can lead to employee burnout and dissatisfaction, ultimately prompting them to seek employment elsewhere. The stress that employees suffer every day at work can drive them to search for a new job with a better work-life balance and more respect for their time.

Lack of recognition

When employees feel undervalued or unappreciated, they are more likely to look for opportunities where their contributions are recognized. Feeling engaged with their workplace will boost their creativity and help the company thrive.

Company culture and engagement

Unhealthy company culture, lack of employee engagement initiatives, or a toxic work environment can contribute to attrition. Employees want to feel safe and informed about their organization in order to work more effectively and achieve their goals.

The impacts of attrition

Attrition can have several significant impacts on organizations. It can increase the costs, harm productivity and impact your organization at all.

Let’s take a closer look at the impacts:

Higher costs

The cost of replacing an employee can be substantial. The Society for Human Resource Management (SHRM) suggests that the average cost of replacing an employee is six to nine months of that employee’s salary. This includes expenses related to recruitment, onboarding, training, and lost productivity.

Loss of productivity

When an experienced employee leaves, it takes time for the replacement to get up to speed, leading to a temporary decrease in productivity. It will take some time for a new employee to reach the same level of productivity as their predecessor, which is important.

Negative impact on morale

Frequent turnover within a company can have detrimental effects on employee morale and overall stability. When employees witness a constant stream of departures, it can create a sense of uncertainty and unease.

This can result in decreased motivation and productivity among the remaining employees, as they may feel disengaged and demotivated due to the lack of continuity and trust within the organization.

Loss of institutional knowledge

Employees who have been with the company for a long time often possess valuable knowledge and expertise about the organization. When they leave, this institutional knowledge may be lost, which can hinder business operations and decision-making.

Managing attrition

To combat attrition and retain talented employees, organizations can consider implementing the following strategies:

Focus on employee engagement
Engaged employees are more likely to stay with an organization. Encourage open communication, create opportunities for professional growth, and recognize and reward employees’ contributions.

Improve work-life balance
Foster a healthy work-life balance by promoting flexible work arrangements, providing support for personal well-being, and encouraging employees to take time off when needed.

Invest in learning and development
Offer opportunities for training and skill development to help employees grow both personally and professionally within the organization.

Enhance company culture
Foster a positive and inclusive company culture that values diversity and promotes respect, collaboration, and psychological safety.

Conduct stay interviews
Regularly engage in conversations with employees to understand their needs, concerns, and aspirations. This can help identify areas for improvement and mitigate potential attrition risks.

By understanding the causes, impacts, and potential solutions related to attrition, organizations can proactively address this issue and create a conducive environment that promotes employee retention and growth.

What is positive attrition?

Positive attrition is when an employee’s departure benefits the organization.

This typically involves individuals who underperform, make frequent errors, struggle with collaboration, or deliver poor customer service. Their excessive use of leave time can also be a factor.

Their exit can improve productivity and workplace atmosphere, making it a positive change for the company.

How to calculate employee attrition rates

The attrition rate is a measure of employee turnover within an organization over a specified period. High attrition can indicate workplace issues, but how can you calculate it?

This is an easy step-by-step calculation to quickly find out your attrition rate.

  • Note the initial number of employees.
  • Record the number of employees who left and were hired during the period.
  • Add the number of employees who left to the number of new hires to get the ending number of employees.
  • Calculate the employee average by adding the starting and ending numbers and dividing by two.
  • Divide the number of employees who left by the employee average to get the attrition rate in decimal form.
  • Multiply the decimal by 100 to convert the attrition rate to a percentage.

Ready to practice?

Let’s say you had 50 employees initially, and 5 were fired or left the organization.

You managed to hire 3 more, so 50-5 (+3) equals 48.

To calculate the average number of employees, we add the starting and ending numbers (50+48=98) and divide by 2 (98/2=49).

Now that we have this number, all we need to do is divide the number of employees who left by the employee average (5/49=0.102) and multiply the result by 100 to find the percentage of attrition rate (0.102×100=10.2%).

Paying attention to the onboarding process and employee satisfaction throughout their years of working for you can help decrease attrition rates and enhance your employer brand.

On the other hand, managing attrition can be helpful in creating a future that will support your organization and the well-being of your employees.

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Data Analyst vs. Data Scientist: What’s the difference? https://resources.workable.com/hr-terms/data-analyst-vs-data-scientist Mon, 17 Jul 2023 12:10:24 +0000 https://resources.workable.com/?p=89626 at

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A Data Analyst is an individual who interprets data to extract meaningful insights that can aid business decision-making. They primarily focus on the processing and interpretation of historical data. A Data Scientist, on the other hand, is an expert who uses algorithms and computational systems to extract insights and predictions from data. They not only analyze historical data but also predict future trends, which can provide a significant competitive edge to a business.

These two roles are crucial in a data-driven company’s hierarchy. But, when comparing Data Analyst vs. Data Scientist, we’ll find that their roles and responsibilities are not always clear. Let’s dig into their similarities and differences by starting with a definition of a Data Analyst and Data Scientist.

What is a Data Analyst?

A Data Analyst is a professional responsible for interpreting data, using statistical techniques, to help companies make better business decisions. They perform tasks such as data cleaning, performing analysis, creating data reports and visualizations, and providing sectors of the company with specific data-based insights.

What is a Data Scientist?

A Data Scientist is a professional who uses scientific methods, algorithms, machine learning, and artificial intelligence to extract knowledge and insights from structured and unstructured data. They not only analyze data but also use their findings to predict future trends and events.

Who is higher: Data Analyst or Data Scientist?

Generally, a Data Scientist is considered higher in the hierarchy compared to a Data Analyst. This is largely due to the complexity of tasks and advanced skills required for data science roles, which often involve predictive modeling and machine learning algorithms. However, this may vary depending on the organizational structure and specific needs of the company.

What is the difference between a Data Analyst and Data Scientist?

If we want to explain the difference between a Data Analyst and a Data Scientist in one sentence, we’d say that Data Analysts are in charge of interpreting and visualizing past data, while Data Scientists not only interpret past data but also predict future trends using complex machine learning models. But, this doesn’t mean that Data Analysts are only focused on past events, or that Data Scientists solely look towards the future.

Both of them have high-level responsibilities that can greatly influence the success of a business. Data Analysts rely on Data Scientists to develop advanced models and techniques for analysis, while Data Scientists often depend on Data Analysts for thorough data cleaning and preparation, and for transforming their complex models into understandable insights for the rest of the organization.

To better understand their differences, let’s compare these two roles side-by side:

Data Analyst vs. Data Scientist

Data Analyst Data Scientist
Mainly deals with past data Deals with past and predicts future data
Utilizes statistical analysis techniques Utilizes machine learning and AI techniques
Transforms raw data into understandable format Transforms raw data into actionable insights and predictions
Reports to business managers or data science leads Reports to CTO or Chief Data Officer

Related resources:

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Employee lifecycle: it’s not the destination, it’s the journey https://resources.workable.com/tutorial/employee-lifecycle Mon, 10 Jul 2023 12:28:05 +0000 https://resources.workable.com/?p=89447 Ralph Waldo Emerson once wrote: “It’s not the destination, it’s the journey”? This quote is very important for all HR professionals when it comes to the employee lifecycle. As HR professionals, we’re not just managing processes – we’re shaping experiences that can make or break an employee’s journey with our organization. Recent Gallup research indicates […]

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Ralph Waldo Emerson once wrote: “It’s not the destination, it’s the journey”? This quote is very important for all HR professionals when it comes to the employee lifecycle.

As HR professionals, we’re not just managing processes – we’re shaping experiences that can make or break an employee’s journey with our organization.

Recent Gallup research indicates that organizations with a strong understanding of the ELC have 41% lower absenteeism and 24% lower turnover in high-turnover organizations.

What is employee lifecycle?

The ELC is a holistic view of an employee’s journey with an organization, from the first point of contact to the final goodbye. It’s a continuous cycle that includes 6 critical stages: Attraction, recruitment, onboarding, development, retention, and separation.

Each stage presents unique opportunities and challenges that can significantly impact our organization’s performance and reputation.

Let’s delve into these stages and get a real look at what this journey is.

The stages of the employee lifecycle

Everything in life begins with attraction; this is not a secret. The same principle plays a vital role in recruiting. From seeking the best candidates to hiring them, offering them a great experience, and possibly saying goodbye at some point, these stages encompass the employee lifecycle.

1. Attraction

This is where our employer brand comes into play. As HR leaders, we need to ensure that our organization’s values, culture, and opportunities resonate with potential candidates. According to Workable’s survey report (to be released in August 2023), 1 out of 2 candidates are passive talent. That’s why we have to put a lot of effort into attracting the right candidates.

Related: Advanced Careers Pages: Talent Attraction Made Easy

2. Recruitment

Recruitment, a vital stage in the employee lifecycle, begins with identifying a vacancy and defining job requirements. The process continues with attracting potential candidates through various channels, followed by screening applications to shortlist suitable candidates.

The next step involves conducting interviews, which can range from phone calls to face-to-face meetings or even practical assessments.

The recruitment process culminates in the selection of the most fitting candidate, considering their skills, performance in interviews, and alignment with the company’s culture and values.

A well-executed recruitment process enhances the employer’s brand and ensures high-quality hires.

Related: Talent Acquisition: everything you need to know

3. Onboarding

A robust onboarding process is invaluable in setting up new hires for success. It not only helps employees understand their roles and responsibilities but also integrates them into the company culture. Effective onboarding can boost job satisfaction, performance, and commitment, leading to higher retention rates.

It’s an investment that not only enhances the new employee’s experience but also contributes to the overall productivity and morale of the organization, making it a critical component of the employee lifecycle.

Related: Onboard new hires easily and efficiently with Workable

4. Development

Employee development is a strategic investment that drives organizational growth.

It equips employees with the skills and knowledge needed to excel in their roles and adapt to evolving industry trends.

By fostering a culture of continuous learning, organizations can boost employee engagement, productivity, and innovation.

Moreover, development opportunities are a key driver of employee retention, as they demonstrate the organization’s commitment to its employees’ career growth. Thus, employee development is a win-win for both the individual and the organization.

Related: What’s included in a good employee management strategy?

5. Retention

Employee retention is, also, crucial for organizational stability and growth.

Retaining top talent reduces the costs associated with turnover, such as recruitment, onboarding, and lost productivity.

Moreover, long-term employees develop deep institutional knowledge and strong relationships, which can enhance team performance and customer satisfaction.

A high retention rate also boosts the organization’s reputation as a desirable place to work.

Therefore, investing in retention strategies, such as competitive compensation, career development opportunities, and a positive work environment, can yield significant returns.

Related: Boost your employer branding & retention using AI

6. Separation

The separation stage, marking the end of the employee lifecycle, is as important as the beginning. It involves managing the exit process when an employee leaves the organization, whether due to resignation, retirement, or termination.

A respectful and well-managed separation process can minimize disruption, preserve relationships, and maintain the organization’s reputation.

It also provides an opportunity to gather feedback through exit interviews, which can yield valuable insights for improving retention and overall employee experience.

Related: Why to conduct an exit interview and how to do it

The impact of AI on the employee lifecycle

Artificial Intelligence (AI) is transforming the employee lifecycle, making HR processes more efficient and personalized.

From AI-powered recruitment tools that streamline candidate sourcing, to chatbots that enhance onboarding experiences, and predictive analytics that aid in retention strategies, AI is reshaping HR practices.

People think AI will free up the recruiter’s time (44%), provide valuable insights during the recruitment process (41%) and enhance employee experience.

However, it’s essential to balance AI’s efficiency with a human touch.

While AI can automate tasks and provide insights, the human element remains crucial in decision-making, empathy, and fostering a positive workplace culture.

As HR professionals, we must stay ahead of the curve. The rise of remote work, the increasing importance of diversity and inclusion, and the rapid advancement of technology are reshaping the ELC.

Remember, the employee lifecycle is not just a journey for our employees – it’s a journey for us as HR professionals too. As we guide our employees through their lifecycle, we’re also evolving, growing, and learning. And that’s what makes our work in HR so incredibly rewarding.

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Employee performance management policy https://resources.workable.com/employee-performance-management-policy Fri, 07 Jul 2023 13:40:01 +0000 https://resources.workable.com/?p=89407 This employee performance management policy template can help you draft the responsibilities of the employees to ensure better performance for your organization. Modify it based on your needs. What is a Performance Management Policy? Performance Management is a systematic process that involves improving the effectiveness of a company by improving the performance of its employees. […]

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This employee performance management policy template can help you draft the responsibilities of the employees to ensure better performance for your organization. Modify it based on your needs.

What is a Performance Management Policy?

Performance Management is a systematic process that involves improving the effectiveness of a company by improving the performance of its employees. This policy outlines the company’s approach to managing employee performance, including the setting of objectives, performance reviews, feedback, and development plans.

A Performance Management Policy should include:

  • The definition of performance management
  • The responsibilities of the employer and employees in the performance management process.
  • The process for setting objectives and conducting performance reviews.
  • The steps the organization will take to address performance issues.
  • The potential consequences for unsatisfactory performance.

This Performance Management Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

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Top 5 HR email templates https://resources.workable.com/tutorial/top-5-hr-email-templates Fri, 24 Aug 2018 15:00:02 +0000 https://resources.workable.com/?p=31586 HR teams can spend a lot of time on email communications, whether they’re welcoming a new hire or asking employees to refer candidates. Using email templates can save time from having to build emails from scratch. And if they’re well-made and written in an effective style, they can also help HR teams build trust with […]

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HR teams can spend a lot of time on email communications, whether they’re welcoming a new hire or asking employees to refer candidates. Using email templates can save time from having to build emails from scratch. And if they’re well-made and written in an effective style, they can also help HR teams build trust with their colleagues.

Workable’s Human Resources email templates library offers more than 35 ready-to-use templates to help HR professionals in common scenarios of their daily work. Here, we present the top 5 most commonly used HR email templates from the Workable library. Feel free to customize, share and adjust depending on the occasion.

Top 5 ready-to-use HR email templates list:

Job offer email template

You have found your perfect candidate and now you want to officially offer them the position. What better way than to send a job offer where you can include as many details as possible to help the candidate make their decision. You can also use our tutorial to get an idea of how to write a standout job offer email and increase your chances for an accepted offer.

Make sure you clearly communicate that you’re offering them a job. Other key points you should include in your job offer email:

  1. Position details (job title, working hours, department and manager).
  2. Contract length (if applicable).
  3. Salary details (including benefits).

Also, a good option is to attach useful documents, like company policies and compensation plan or a copy of the employment terms that your candidate needs to sign, should they accept your offer. Don’t forget to set a specific timeframe for when you would like to get your candidate’s final response.

Use our free and customizable job offer email template and increase the chances your preferred candidate will accept your offer.

Accelerate the acceptance

Speed up executive sign-off and get candidate signatures faster with Workable offer letters, templates, approval workflows and built-in e-signatures.

Try our offer letters

New employee welcome email

As an HR manager, one of your goals is to make new employees feel at ease and prepared for their first day at work. One way to do that is to send a welcome email once candidates have accepted your job offer.

Our new hire employee email template is designed for this purpose. A member of the HR team or the hiring manager can send this onboarding email to a new employee prior to their arrival to prepare them for the first few days of their new job.

Customize and use the full new employee welcome email template here.

New employee announcement email

Introducing a new hire to your current employees is a great way to make both feel more comfortable. Your new employee will feel less anxious and their co-workers will feel better prepared by knowing some basic things about their new team members.

The ‘new employee announcement’ email is generally part of the onboarding process. A member of the HR team or the hiring manager can send the email to introduce the new team member to all current employees.

Find an example new employee announcement email template here.

Refer a friend for a job email

Employee referrals are considered one of the best sources of hire. Use our ‘refer a friend for a job’ email template to make it easy for employees to refer someone for an open position and encourage employee referrals. Be clear about the skills you are seeking in the role, like technical and soft skills, professional experience and knowledge of job-related software. Also, if your company offers an employee referral bonus program, you should include details about the incentives in your email.

Find our free and ready-to-use refer a friend for a job email here.

Employee referral program sample email

Use this ’employee referral program’ sample email to inform your current employees about an open position and ask them to refer a qualified candidate. If you’re already using Workable, this email could be part of your employee referral program communication. Or, you could also get some ideas for building your first employee referral program.

Our complete free employee referral program sample email can be found here.

Haven’t found the HR emails you are looking for? Visit our email templates for HR library with more than 35 email samples.

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Constructive dismissal policy https://resources.workable.com/constructive-dismissal-policy Tue, 04 Jul 2023 14:01:48 +0000 https://resources.workable.com/?p=89374 What is a constructive dismissal policy? Constructive dismissal, also known as constructive discharge or constructive termination, occurs when an employee resigns from their job due to a significant and negative change in their working conditions.  A constructive dismissal policy should include: The definition of constructive dismissal. The responsibilities of the employer and employees to prevent […]

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What is a constructive dismissal policy?

Constructive dismissal, also known as constructive discharge or constructive termination, occurs when an employee resigns from their job due to a significant and negative change in their working conditions. 

A constructive dismissal policy should include:

  • The definition of constructive dismissal.
  • The responsibilities of the employer and employees to prevent such situations.
  • The process for employees to report issues that could lead to constructive dismissal.
  • The steps the organization will take to investigate and address such reports.
  • The potential consequences for individuals or actions that lead to constructive dismissal.

This Constructive Dismissal Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies.

constructive-dismissal-policy

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Top employee engagement ideas to achieve success https://resources.workable.com/tutorial/employee-engagement-ideas Fri, 30 Jun 2023 14:58:55 +0000 https://resources.workable.com/?p=89357 It’s right here, under our nose. Employee engagement stands as a pivotal element for organizational success. Believe us, It’s not about keeping employees busy. It’s about creating an environment where employees feel connected, valued, and committed to the organization’s goals. Employee engagement becomes a pain point Employee engagement is the emotional commitment an employee has […]

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It’s right here, under our nose. Employee engagement stands as a pivotal element for organizational success. Believe us, It’s not about keeping employees busy. It’s about creating an environment where employees feel connected, valued, and committed to the organization’s goals.

Employee engagement becomes a pain point

Employee engagement is the emotional commitment an employee has to the organization and its goals. It involves making employees feel passionate about their jobs, and it’s about fostering a culture where employees are motivated to contribute to the organization’s success.

We used to see many reports stating that well-engaged personnel tend to outperform their competitors, but things have changed rapidly after COVID-19.

In the post-COVID era, 82% of individuals are experiencing communication obstacles, while 83%feel disconnected from their workplace culture. Τhis can have dire consequences for a business.

A less engaged workforce can lead to increased turnover costs, underperforming employees, and poor outcomes.

Best practices for effective employee engagement

Effective employee engagement is not a one-size-fits-all approach. It requires a combination of strategies tailored to the organization’s culture and employees’ unique needs. Here are some proven approaches:

Communication

Clear and well-understood communication is the foundation of any successful team. Forbes states that poor communication is affecting trust for 45% of workers.

Inclusion in decision making

Employee involvement in decision making has been found to have a positive impact on worker performance, according to a recent research study. The study revealed that allowing all employees to participate in decision making is an effective tool for enhancing productivity. Not only does it increase worker commitment, but it also promotes creativity and innovation within the organization

Goal alignment

Aligning employees’ goals with the organization’s objectives fosters a sense of purpose and direction. Employees who establish goals are 6.5 times more inclined to affirm that their job enables them to enhance the necessary skills, and 7.7 times more inclined to state that their employer offers opportunities for skill development.

Positive work environment

A safe and motivating work environment is essential for employee engagement. Over the past three years, there has been a significant push towards prioritizing personal purpose and values.

However, despite the majority of employees (82%) expressing the importance of being seen as individuals rather than mere workers by their organizations, only 45% feel that their organization truly acknowledges them in this way. This feeling of being undervalued in the workplace can undermine the desired positive work environment.

Recognition and rewards

Recognizing and rewarding employees’ efforts significantly contributes to their engagement. Employees who consistently feel recognized at work are more likely to have positive perceptions in various areas.

They are 2.6 times more likely to view promotions as fair, 2.2 times more likely to contribute to innovation and present new ideas, and twice as likely to believe that their colleagues are willing to go the extra mile.

Opportunities for growth

Providing professional training and skill development opportunities not only enhance employees’ capabilities but also increase their engagement and loyalty. According to LinkedIn’s 2023 Workforce Learning Report, only 26% of employees say that organizations challenged them to learn a new skill.

Real-life employee engagement ideas

Creating an engaging work environment involves a multifaceted approach.

Regular feedback sessions can be implemented to foster open dialogue and make employees feel valued. Peer recognition programs can be introduced to boost morale and create a positive work environment, where employees appreciate and acknowledge each other’s efforts.

Offering professional development opportunities, such as workshops or training sessions, demonstrates an investment in employees’ growth.

Team building activities, both in-person and virtual, can strengthen relationships and improve collaboration.

Flexible work arrangements, such as remote work options or flexible hours, can enhance work-life balance and increase satisfaction.

Health and wellness programs, including gym memberships or mental health resources, show a commitment to employees’ well-being.

Finally, organizing volunteer opportunities allows employees to give back to the community, fostering a sense of purpose and a positive company culture.

Here are some real-life examples of employee engagement strategies:

  • Google’s 20% project: Google encourages its employees to spend 20% of their time on a project of their choice, fostering innovation and creativity.
  • Salesforce’s volunteer time off (VTO): Salesforce offers its employees 7 days of paid volunteer time off each year, encouraging them to give back to the community and promoting a culture of social responsibility.
  • Netflix’s freedom and responsibility culture: Netflix promotes a culture of freedom and responsibility, giving employees the autonomy to make decisions and encouraging them to take ownership of their work.
  • Atlassian’s Shitpit Days: Atlassian hosts quarterly “ShipIt Days” where employees can work on any project they choose, fostering creativity and innovation.

Automation for effective employee engagement

Fortunately, today is easier than ever to utilize new technologies and become a master of employee engagement.

HR or performance management tools can evaluate employee performance, uncover data-backed insights, and facilitate informed decision-making without spending too much.

Some top tools include Leapsome, Bamboo, Paycor, and Workable’s HRIS.

Don’t underestimate the power of employee engagement as it can significantly contribute to the success and growth of an organization.

By understanding its value and implementing proven approaches, innovative strategies, and best practices, organizations can significantly enhance their productivity, employee satisfaction, and overall performance.

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Hiring teachers: find, attract, and pick the best educators for your school https://resources.workable.com/tutorial/hiring-teachers Mon, 02 Sep 2019 11:39:38 +0000 https://resources.workable.com/?p=33412 Hiring teachers can be a challenging task. Of course, that applies to all professions. But, for teachers, there’s an extra burden: they’re the ones who largely determine whether children will love or hate school, they’re responsible for teaching them valuable skills, and they have a huge impact on your school’s overall reputation. A bad hire […]

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Hiring teachers can be a challenging task. Of course, that applies to all professions. But, for teachers, there’s an extra burden: they’re the ones who largely determine whether children will love or hate school, they’re responsible for teaching them valuable skills, and they have a huge impact on your school’s overall reputation.

A bad hire could cost you more than you can count at first glance. You wouldn’t want to end up with a Ms. Trunchbull, would you?

Studies have shown that there are now fewer people who choose a degree in education than in the past. This is an alarming issue for schools: how can they deal with the teacher shortage while continuing to offer high-quality education to children?

Let’s take this step-by-step together and answer all the questions you may have when it comes to hiring teachers:

How can I find a teacher?

Or, better, “How can I find a good teacher?” Here are some of the best practices for hiring teachers for your school or other educational organization:

1. Post job ads on niche, education-specific job boards

The most popular job boards and professional networks, such as Monster, Indeed and LinkedIn, are usually good candidate sources. But if you want to narrow down your audience and reach out to people who are specifically looking for teaching jobs, it’s best to use niche teacher job boards.

You can promote your open role on sites like SchoolSpring and TeachingJobs or check out local websites and newspapers. When hiring teachers, you don’t want to get hundreds of applications; you want to get your job ads in front of the right candidates with the desired skill set. To make your recruiting life easier, we’ve compiled a list of the best teacher job boards for you.

Post your jobs for free

Workable’s world-class recruiting software helps you post jobs for free with one click to top job boards. Get started today with a 15-day free trial!

Post a job

2. Reach out to recent graduates

People who are just starting their teaching career are usually eager to get into the classroom. You don’t want to let that enthusiasm fade away. Connect with college career offices and alumni organizations to build strong networks with future and recent graduates.

In some countries and in some states in the US, those studying to become a teacher are required to complete a certain amount of credit hours to become qualified teachers. You can fill your own needs and help meet theirs by offering paid internships and part-time or full-time teacher assistant positions. This way, you get to see how future graduates behave in the classroom and stay connected until they get their degree and are ready to fill a permanent position.

3. Ask for referrals from current or former teachers

Teachers who’ve already worked at your school are familiar with the procedures that you follow and the values you prioritize. That’s why they’re most likely to recommend fellow teachers who will fit well in your culture.

However, don’t limit yourself by only asking for referrals from those currently working at your school. Reach out to former colleagues, too, particularly those who left on good terms. Here’s an email template you can use to ask for employee referrals from your external network.

4. Attend teacher job fairs

Meeting job seekers in person can be an effective candidate attraction tool, as you have the chance to answer all their questions on the spot while promoting your school. Check out any job fairs that take place in your area (usually at the start of summer and/or end of school year) and ask some of your teachers to join so they can start building relationships with potential future teachers.

Also, consider hosting an open day at your school. During this recruitment event, teachers looking for a new job can visit your school and learn more about your open positions, while you get the chance to meet with potential candidates and evaluate their qualifications.

How can I attract candidates for teaching jobs?

The demand for teachers is increasing; this means it’s getting more and more difficult to attract and retain qualified teachers. Here are a few tricks to help you stand out from the competition:

Research benchmark data on teacher salaries

You’ll more likely attract great teachers if you offer a salary that’s above the industry average. And you want candidates to know that during their job search. In other words, include the salary range in your job descriptions, along with any additional benefits you provide (e.g. insurance plans).

If you’re located in the UK, this overview of teachers’ salary ranges will give you valuable benchmarks. If you’re in the US, you can consult this site to learn how much teachers are paid in every state in the US.

teacher salaries
Average middle school teacher salary by state

Design engaging benefit packages

Beyond salary, make sure to offer – and highlight – meaningful benefits. For example, due to the fixed schedules normally seen in educational institutions, it might be difficult to promise flexible working hours or give teachers additional paid time off. You could, though, help them progress their teaching career by:

  • Creating mentorship programs, where experienced teachers coach and advise their less experienced, junior colleagues.
  • Sponsoring additional certifications your teachers want to acquire.
  • Building individual career paths so that each teacher can grow in the area they’re mostly interested in.

You can also survey your current employees to learn what it is they like most about your school. Some teachers prefer structure and rules, while others would rather have more freedom with their teaching techniques. Once you know what motivates teachers at your own school, you can “sell” that and attract candidates with the same mindset.

Build your digital image

Job seekers are increasingly going online to find job opportunities and learn about the organizations they’re thinking about applying to. So, it’s not just about making it easier for candidates to find your job ads online; it’s also about providing information about your school and your work environment that’ll help you stand out. This is a crucial element of recruitment marketing – effectively, marketing yourself as a desirable employer.

For instance, you can start by building a careers page for your school where you’ll explain your teaching methods and share pictures, videos and testimonials that showcase your culture. Also, make sure to update the content often. If you’re offering international teaching jobs, include details about the location(s) of your school and highlight the unique experiences that teachers will have by working abroad. There are candidates who are looking for exactly this kind of job opportunity, so the more information they can find, the easier it’ll be to make the decision to apply.

What should I look for when hiring teachers?

First off, you need to review your local legislation to figure out the legal requirements for teachers in your area. Here are some things to consider:

  • What kind of degree and/or license should teachers have?
  • Are they required to complete credit hours? If so, how many?
  • What’s the legislation for part-time vs. full-time working?
  • Are teachers required to undergo background checks and drug tests?

Requirements could differ based on each case. For example, music teachers may not be required to have a degree in education, while special education teachers might need to have additional certification to teach children with disabilities. Also, if you offer international teaching jobs, you should check what laws apply abroad and know how to handle teachers’ work visas.

Important soft skills for teachers

When you’re looking for teachers, go beyond the typical requirements. Having a degree in education is often a must-have, but it’s not enough. Here are some qualities to look for when interviewing candidates for teaching jobs:

  • Communication abilities: Great teachers should be able to communicate well not only with children, but also with parents and colleagues.
  • Openness to feedback: Less-experienced and new teachers should be able to welcome feedback from principals and more experienced coworkers and adjust their teaching techniques.
  • Resourcefulness: No matter how well you’ve prepared your lesson plan, something unexpected can happen. That’s why it’s best to hire teachers who can keep their cool and find quick solutions.
  • Creativity: Working with children (no matter their age) means that you always need to come up with ways to keep them focused, intrigue them with challenging activities and inspire them with engaging and interactive projects.
  • Organizational skills: A teacher’s job is not only what happens inside the classroom; good teachers also need to be well-organized and keep student records, curricula and educational materials updated and current.
  • Love of learning: This shouldn’t be confused with passion and enthusiasm. Teachers, however, should be genuinely interested in continuous learning and regularly keeping tabs on modern teaching techniques and tools.

How can I evaluate candidates for teaching jobs?

When hiring teachers, you have to make a difficult decision: you’re choosing people who’ll interact with and mentor students on a regular basis. So, you need to be very confident when making your hiring decision that those teachers you hire will be the best for your students. Here are some ways that’ll help evaluate their teaching skills:

  • Use teaching assignments. As an assessment, ask candidates to prepare a syllabus or a 15-minute lesson. This way, you can see how organized they are, how comfortable they are with creating presentations, and how creative they can get.
  • Simulate common work scenarios. You can describe challenging but realistic incidents and see how candidates would handle them. For example: “A parent is complaining about their child’s bad grades. How would you handle the situation?”
  • Check references from previous schools. When you’re close to hiring a teacher, reach out to principals of schools where they’ve worked in the past to learn about your candidate’s performance and overall collaboration. Check out our reference check questions to get some ideas of what you can ask. References may come particularly handy for substitute teachers who may have worked in many different schools.

I hired the perfect teacher – now what?

Your role doesn’t end when you find and hire a promising teacher. To help them truly shine in the classroom, it’s important that you support them after hire, too. Check in regularly to ensure they have everything they need to perform their job successfully. Even when hiring teachers with many years of experience, you might still need to provide them with guidelines and coaching as every school environment is different and has its own unique challenges.

Overall, a carefully designed teacher hiring process, along with a healthy and productive school environment, will save you from recruiting an inadequate teacher. Instead, you’ll be able to hire teachers who inspire and motivate their students, teachers who become role models, those that students remember long after they’ve graduated.

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Team engagement ideas at work to boost productivity https://resources.workable.com/tutorial/team-engagement-ideas Thu, 29 Jun 2023 15:12:59 +0000 https://resources.workable.com/?p=89345 In today’s dynamic business environment, team engagement is more than just a buzzword. It’s a critical factor that influences productivity, employee retention, and overall business success. As HR professionals and SMB employers, you’re at the forefront of fostering an engaged workforce. But with recent shifts in the workplace landscape, maintaining high levels of team engagement […]

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In today’s dynamic business environment, team engagement is more than just a buzzword. It’s a critical factor that influences productivity, employee retention, and overall business success.

As HR professionals and SMB employers, you’re at the forefront of fostering an engaged workforce. But with recent shifts in the workplace landscape, maintaining high levels of team engagement has become a complex challenge.

Employee engagement does not flourish

Employee engagement is vital for companies as it boosts productivity, commitment, and innovation, leading to improved business outcomes and a positive workplace culture that attracts and retains top talent.

However, according to Gallup’s State of the Global Workplace report, employee engagement in the United States has decreased in 2022 for the first time in ten years. In 2020, it was at 36%, but it dropped to 34% in 2021 and further to 32% in 2022. These figures are alarming, considering that high engagement levels are associated with increased productivity, improved employee morale, and lower turnover rates.

On a global level, Kincentric employee engagement report states that the global employee engagement rate dropped to 62% in 2022, down from 68% in 2021.

The shift to remote and hybrid work models has disrupted traditional engagement strategies. In this brand new environment, all you have to do is develop new engagement ideas for your teams.

Team engagement ideas

Engaging employees with their teams is a multifaceted process. Here are some effective strategies to foster a more cohesive and productive team:

1. Create an engaging onboarding experience

Those first few days/weeks of a new employee experience are crucial and they’re your opportunity to set the tone going forward. You should:

  • Make new hires feel welcome from day one.
  • Provide access to resources and communicate expectations clearly.
  • Introduce them to other team members.
  • Organize fun activities such as a happy hour or a new hire club.
  • For remote hires, adjust the onboarding process to ensure they feel included.

Remember, a positive first impression can go a long way in fostering team engagement.

2. Spice up the work environment

Break the monotony of the 9-to-5 routine by introducing different opportunities and creative ways to engage employees.

  • Schedule walking meetings for a breath of fresh air and a change of scenery.
  • Allow employees the flexibility to work from home or remotely.
  • Take your next team meeting to their favorite restaurant or coffee shop.

Shake it up! Make things interesting for your team. They’ll appreciate it.

3. Foster a positive start to the day

For hybrid or fully remote teams, consider a “Good Morning” meeting. Just 15 minutes of small talk can set a positive tone for the day.

And it doesn’t have to be about work. Someone in your team might be excited about the new Black Mirror episode they watched over the weekend and they’re keen to talk about it.

4. Encourage employee suggestions

Ask your employees to suggest team activities and find ways to incorporate them into your work routine. This sends the message that you’re listening to your employees and you want them to succeed in ways that work best for them.

Implementing these strategies can help keep employees engaged and motivated, fostering a more cohesive and productive team. Remember, an engaged team is a successful team.

5. Organize team building activities

Regular team building activities can foster a sense of camaraderie and mutual respect among team members, leading to increased employee engagement.

These activities can range from simple ice-breaker games to more complex problem-solving tasks. For instance, a virtual escape room can be a fun and engaging way to promote teamwork and problem-solving skills.

6. Activities for remote teams

A remote team can also participate in team-building activities.

  • Consider dedicating an online game night when colleagues collaborate to solve puzzles.
  • Friendly competition and engagement can also be achieved with virtual trivia nights.
  • Movie nights or book clubs can help employees express their interests and feel connected.
  • You can incorporate these activities into workdays by scheduling coffee breaks for small talk.

Many employees may value working from home, but the isolation can be hard on some. You can open up channels for social interactions online – and your team will appreciate that energy. But keep it optional – let your employees decide if they want to participate.

Related: Remote employee engagement: a new world of work

The role of HR professionals and SMB employers

As HR professionals and SMB employers, you play a pivotal role in developing and executing on team engagement ideas. It’s up to you to create an environment where your employees feel valued, connected, and motivated to do their best work.

This involves staying abreast of evolving trends and developments in the HR space and adapting your engagement strategies accordingly.

Remember, as HR professionals and SMB employers, your actions and decisions can significantly influence your team’s engagement. So, let’s prioritize team engagement and shape the future of our workplaces.

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Why to conduct an exit interview and how to do it https://resources.workable.com/tutorial/conduct-an-exit-interview Thu, 29 Jun 2023 14:48:42 +0000 https://resources.workable.com/?p=89300 Say goodbye the right way. Let’s discuss the value of exit interviews and share tips for better outcomes. Exit interviews have long been recognized as a valuable tool in understanding the reasons behind employee departures. According to the Society for Human Resource Management (SHRM), they provide valuable feedback to improve recruitment processes. They’re also crucial […]

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Say goodbye the right way. Let’s discuss the value of exit interviews and share tips for better outcomes.

Exit interviews have long been recognized as a valuable tool in understanding the reasons behind employee departures. According to the Society for Human Resource Management (SHRM), they provide valuable feedback to improve recruitment processes. They’re also crucial to employee engagement and in turn, employer branding.

Exit interviews uncover issues, help adapt to change, and gauge candidate fit. They serve as a mirror for self-reflection, leading to improvements for the benefit of the team and customers.

This procedure may be conducted with ready questionnaires and one-on-one virtual or physical meetings.

Focus on key values

By focusing on key values such as communication, work culture, compensation, manager communication, learning and development, self-development, and cross-department relationships, HR professionals can delve into various aspects of the employee’s tenure and gather candid feedback.

Key values:

  • Communication
  • Work culture
  • Compensation
  • Manager communication
  • Learning and development
  • Self-development
  • Cross-department relationships

Exit interviews are conducted to understand why employees are leaving and gain insights into factors affecting retention. By providing a platform for departing employees to express their thoughts and concerns openly, HR professionals can identify patterns and issues.

The feedback obtained during exit interviews helps improve the employee experience and drives positive change within the organization. Additionally, regular engagement surveys are conducted to gauge satisfaction, identify potential problems, and measure overall engagement levels.

These surveys allow HR departments to address concerns proactively and create a positive work environment that promotes employee loyalty.

Making the right questions

]In order to examine the above topics you need to ask the right questions so you can make the right decisions later. Keep it simple and avoid asking different questions to each candidate as this practice will make it impossible for you to extract valuable outcomes.

At Workable, we have created an easy-to-use exit interview template to help you select the appropriate questions. Here are some examples:

  • How would you describe your overall experience working here?
  • Could you provide some insights into your decision to leave?
  • What aspects of working here did you enjoy the most?
  • How would you characterize the treatment you received from your supervisor and coworkers?
  • Did you feel that your work was adequately recognized and appreciated?
  • Were you provided with sufficient training and assistance to perform your job effectively?
  • Are there any things you wish you had known earlier during your time here?
  • Did you feel that your work aligned with your personal goals?
  • In your opinion, what could be done to make this company a better place to work?
  • What tools, resources, or training do you believe would have helped you perform better in your role?

From the above questions, you can easily understand the major topics of discussion that align to a great extent with the guidelines of an exit interview.

Let’s explore each one in more detail:

How would you describe your overall experience working here?

This question provides a broad starting point for employees to share their overall perspective on their time with the company. It encourages them to reflect on their experience and provides an opportunity to uncover both positive aspects and areas for improvement.

Could you provide some insights into your decision to leave?

Understanding the reasons behind an employee’s departure is crucial for identifying potential issues within the organization. This question encourages departing employees to openly express their motives, whether it’s related to career growth, work-life balance, management issues, or any other factors that influenced their decision to leave.

What aspects of working here did you enjoy the most?

By asking this question, HR professionals can gain insights into the positive aspects of the employee’s experience. It helps identify the strengths of the company, such as a supportive work culture, opportunities for learning and development, or effective communication channels that contributed to employee satisfaction.

How would you characterize the treatment you received from your supervisor and coworkers?

This question focuses on the employee’s relationship with their immediate supervisor and colleagues. It helps gauge the level of support, respect, and collaboration they experienced, which can significantly impact their overall job satisfaction and engagement.

Did you feel that your work was adequately recognized and appreciated?

Recognizing and appreciating employees’ contributions is essential for fostering a positive work environment. By asking this question, HR professionals can assess whether the departing employee felt valued and acknowledged for their efforts, or if there were any gaps in recognition practices.

Were you provided with sufficient training and assistance to perform your job effectively?

Offering employees the necessary resources and support to excel in their roles is vital for their professional growth and job satisfaction. This question helps identify any gaps in training programs, mentorship opportunities, or support systems that may have impacted the departing employee’s ability to perform their job effectively.

Are there any things you wish you had known earlier during your time here?

This question allows employees to reflect on their onboarding experience and identify any information or insights they believe would have been beneficial to know earlier. It helps identify areas for improvement in the onboarding process and ensures that future employees have a smoother transition into the company.

Did you feel that your work aligned with your personal goals?

Understanding the alignment between an employee’s personal goals and their work can shed light on their level of motivation and fulfillment. This question provides insights into whether the departing employee felt their work was meaningful and whether it contributed to their professional aspirations.

In your opinion, what could be done to make this company a better place to work?

This open-ended question encourages departing employees to provide constructive feedback and suggestions for improvement. It allows them to share their perspectives on how the company can enhance the employee experience, address any challenges, and create a better workplace environment.

What tools, resources, or training do you believe would have helped you perform better in your role?

This question focuses on the specific tools, resources, or training that departing employees believe would have enhanced their performance and productivity. Their insights can help identify areas where additional support or improvements can be made to enable future employees to excel in their roles.

Save time and money

As you bid farewell to departing employees, remember that their exit is not just an end but also an opportunity for growth and improvement. Embrace the chance to understand the reasons behind their departure, identify areas for enhancement, and prevent future challenges.

With this in mind, you can reduce turnover costs and the time it takes for new employees to ramp, enabling you to focus solely on the growth opportunities of your organization.

Spend more time on exit interviews and employee surveys, and save time to suggest improvements before it’s too late.

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10 new jobs created with AI in the workplace https://resources.workable.com/tutorial/10-new-jobs-created-with-ai Mon, 26 Jun 2023 19:04:17 +0000 https://resources.workable.com/?p=89218 Our increasing reliance on AI technology is birthing new, cutting-edge professions, each designed to harness, guide, or make sense of the AI advancements. We’ve collected 10 of these new AI-related jobs for you, with short descriptions for each. Many of these cool openings can be found on the Workable Job Board, where we’ve linked some […]

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Our increasing reliance on AI technology is birthing new, cutting-edge professions, each designed to harness, guide, or make sense of the AI advancements.

We’ve collected 10 of these new AI-related jobs for you, with short descriptions for each.

Many of these cool openings can be found on the Workable Job Board, where we’ve linked some opportunities for you to dive right into the AI job market for insights whether you’re an employer or a jobseeker.

1. Prompt Engineer

As AI technologies become more sophisticated, there’s a rising demand for professionals who can fine-tune the way we communicate with AI systems. This is the role of a Prompt Engineer, who can craft effective prompts that not only assist with AI training but also deliver the desired results.

Successful prompt engineering involves understanding the nuances of specific AI models and crafting prompts accordingly. This role doesn’t necessarily require a computer science degree, but it does require creativity and a mastery of language.

Teams that a Prompt Engineer might work with include product development, AI training, and customer experience teams. The current advertised pay rates for a Prompt Engineer can range from $250,000 to $335,000 per year.

2. AI Trainer

The AI Trainer‘s role has emerged in response to the growing use of generative AI systems in industries such as customer service. The AI Trainer assists the AI platform in learning about the business and fine-tuning its responses to sound more human.

The aim is not to replace human interaction but to enhance the AI’s ability to interact with the world. This role does not necessarily involve direct interaction with customers but focuses on aiding the AI system.

Potential areas of work for an AI Trainer include customer service, AI development, and quality assurance teams.

3. AI Auditor

With the rise of AI applications, the need for accuracy and fairness has become paramount. The AI Auditor‘s role is to ensure the AI’s output is not only interesting and useful but also unbiased and accurate.

Their work involves identifying and mitigating any biases in the AI systems, a task that’s increasingly becoming a legal requirement in some jurisdictions.

AI Auditors might work closely with data science, legal compliance, and AI development teams to ensure the highest ethical standards are upheld.

4. AI Ethicist / Ethics Expert

AI Ethicists are responsible for ensuring that AI is used in a safe and ethical manner. They work on reducing bias and increasing fairness in algorithmic systems, a critical need as AI technology becomes more pervasive.

They’re tasked with ensuring the responsible and ethical use of generative AI.

Teams that AI Ethicists might collaborate with include legal, AI development, and diversity and inclusion teams. Their demand is high in the market right now, as ethical AI grows in the overall conversation.

5. Machine Manager

As AI extends beyond text-based interactions to controlling hardware and systems, Machine Managers are needed to oversee AI-operated hardware and systems.

Given the complex nature of the work, this role usually requires a computer science degree and experience in the field where the AI is being used.

Machine Managers could work closely with AI development, operations, and hardware maintenance teams. The pay for this role can vary, with top salaries ranging to as high as $251,000 a year.

6. Data Detective

In the wake of the data explosion triggered by AI systems, Data Detectives are professionals who analyze and interpret this vast amount of data effectively.

The work of a Data Detective involves using statistical and machine learning techniques to identify patterns and insights within the data, which are crucial components in the development of accurate and efficient AI models.

Data Detectives might work with data science, AI development, and business intelligence teams.

7. Cybersecurity Analyst

The increased use of AI also introduces novel threats, necessitating the role of the Cybersecurity Analyst.

These professionals protect against AI-driven cyberattacks, requiring a blend of technical expertise, critical thinking, and problem-solving skills.

Cybersecurity Analysts must be capable of navigating the complex intersection between AI technology and cybersecurity principles. Teams that a Cybersecurity Analyst might collaborate with include IT security, risk management, and AI development teams.

8. AI Business Strategist

With more companies adopting AI, there’s a need for professionals who can align AI strategies with business goals and objectives.

The AI Business Strategist is such a professional, possessing a deep understanding of both AI technology and business strategy. They can analyze a company’s existing operations, identify areas where AI can be effectively applied, and develop a strategic plan.

AI Business Strategists might work with executive leadership, business development, and AI development teams.

9. Data Broker

Data Brokers are professionals who manage the vast quantities of data produced by AI systems. They are tasked with cleaning, organizing, and interpreting this data, converting it from raw form into actionable insights.

This role requires a strong understanding of data structures and data analysis techniques, as well as the ability to translate these insights into terms that decision-makers within an organization can understand.

Potential areas of work for a Data Broker could include data analysis, business intelligence, and AI development teams.

10. AI Explainer

AI Explainers serve a critical role in demystifying complex AI technologies for individuals and organizations that may not have extensive technical knowledge. They translate the intricacies of AI systems into understandable terms, aiding people in comprehending how AI operates and how it can be advantageous for them.

This role requires strong communication skills, a deep understanding of AI technologies, and the ability to relate these concepts in a non-technical manner. AI Explainers might collaborate with education, public relations, and AI development teams.

This is just the beginning

By turning the AI disruption into an opportunity, we can not only create jobs but also ensure that AI develops in a way that is ethical, transparent, and beneficial to all.

Whether you’re hiring in the space, transitioning to new roles, or just someone with a keen interest in AI, these roles offer fascinating insights into the cutting edge of the transformative technology.

Check the Workable Job Board for AI-related job opportunities if you’re looking, or for an idea of what other companies are hiring for if you’re planning your own workforce.

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19 steps to ace any job interview and stand out https://resources.workable.com/tutorial/how-to-ace-interview Thu, 10 Feb 2022 14:50:15 +0000 https://resources.workable.com/?p=84503 A new job can unlock a whole world of possibilities, but the pressure to favorably present your skills, experience, and your ability to make a good first impression can make any job search an intimidating endeavor. Although the interview process can be daunting, preparation is the key to building your confidence and proving that you’re […]

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A new job can unlock a whole world of possibilities, but the pressure to favorably present your skills, experience, and your ability to make a good first impression can make any job search an intimidating endeavor.

Although the interview process can be daunting, preparation is the key to building your confidence and proving that you’re the best candidate. Learn how to ace an interview with 19 steps that will help you stand out and succeed.

Table of contents

Before the interview

1. Research the company
2. Reread the job description
3. Prepare for the typical job interview questions
4. Get your backstory right
5. Prepare smart questions in advance
6. Is your interview remote? Check your equipment and find a quiet place
7. Practice your job interview

The day of the interview

8. Be on time
9. Bring resumes, reference letters and your notepad
10. Dress well
11. Relax, you came prepared

During the interview

12. Smile and be nice
13. Be honest
14. Show interest and passion
15. Demonstrate your expertise
16. Take notes

After the interview

17. Follow up to say thank you
18. Deal with any take-home assignment in a timely manner
19. Follow up on eventual questions that were asked during the interview

Before the interview

1. Research the company

Educating yourself on the company you’re interviewing for serves two important purposes. First, it helps ensure that the company’s mission and culture align with your own interests, career goals, and values. Second, the ability to authentically incorporate this knowledge into an interview shows that you are thoughtful, well-prepared, and truly interested in becoming a member of their team.

Prepare yourself by reading the website thoroughly, following their social media feeds, checking any interesting or relevant results on Google, searching reviews on GlassDoor, and reviewing the LinkedIn profiles of anyone participating in the interview. Take notes to help you formulate questions that demonstrate a genuine interest in the company and what they do.

2. Reread the job description

Take the time to read the job description again carefully prior to your interview. Make a list of the skills, experience, or qualifications you have that prove that you’re a viable candidate, using specific examples or quantifiable metrics as often as possible.

Also, pay attention to the specific adjectives used when they describe the type of candidate they’re seeking in the job listing; look for opportunities to include those words (or synonyms) into your interview answers or relay anecdotes that exhibit those qualities when you’re asked behavioral questions.

3. Prepare for the typical job interview questions

The number-one way to learn how to ace an interview is to come prepared with strong answers to interview questions. While you won’t know exactly what will be asked, you can increase your odds of doing well by researching common job interview questions and coming up with 50- to 100-word answers. Be prepared to answer questions like:

  • Why should we hire you?
  • What’s your biggest weakness?
  • Where do you see yourself in 5 years?
  • If I call your current/previous employer, what would he/she say about you?
  • Tell me about a challenge you overcame

4. Get your backstory right

Despite being the most knowledgeable party about your own work history, there’s something about being asked to summarize your experience at the beginning of a call that can cause your thoughts to come to a screeching halt.

Take some time before the interview to write down a short outline that sums up your professional life, making sure to highlight any positions or experience that seem particularly relevant to the job. Then practice saying it out loud in a way that feels friendly, natural, and confident — it’s important that you don’t sound like you’re reading or reciting from a list.

5. Prepare smart questions in advance

Remember how you reviewed the job description and researched the company? That particular prep work is about to help prove that you’re interested in this specific position for this exact company — not just someone who stumbled in on a random and indiscriminate job hunt.

At some point during the interview, you’ll most likely be invited to ask your own questions and this is an opportunity that you shouldn’t pass up. Demonstrate that you’re eager to learn, interested in the position and the company, and have a general understanding of what they need and what they do through a series of thoughtful questions. Consider questions like:

  • What would a typical day in this position look like?
  • What challenges could this position help solve?
  • Can you share some examples of the types of projects this position would work on?
  • What metrics or KPIs would help quantify the success of this role?
  • Are there any specific products or goals that the company is currently focused on?

6. Is your interview remote? Check your equipment and find a quiet place

Phone or video interviews often precede in-person interviews lately. Although everyone is familiar with the frustration of technical difficulties, a bad connection, dim lighting, or a noisy background can distract from the great impression you’re hoping to make.

Ace an interview (even from a distance) with the following remote interview tips:

  • Find a clean, uncluttered background.
  • Either set up a ring light or face a source of natural light.
  • Make sure your webcam is at eye level.
  • Try to make sure you’re in a quiet space. If it’s a phone interview, make sure you’re in a spot with good reception.
  • Do a practice run with a friend via video to make sure everything goes as planned.

7. Practice your job interview

Confidence is key to crushing an interview. It may feel silly at first, but the best way to work on your interview skills is by rehearsing. Ask a friend or family member to play the role of interviewer or hiring manager and set up a video call or meeting.

Introduce yourself, summarize your work history, answer the questions they ask, and practice asking your own questions.

Work on not only what you say, but also how you say it. Do you sound nervous? What message is your body language conveying?

Are you talking too fast or rambling? Make sure your faux interviewer understands that critical feedback is essential to your success. Ask them open-ended questions about what went well and how you could improve.

The day of the interview

8. Be on time

There are a few aspects of the interview process that you have almost complete control over, and one of those is punctuality. Err on the side of being way too early, especially if it’s an in-person interview and traffic could become a factor — you never know when an accident or detour could become an obstacle.

If it’s a remote interview, be fully dressed and set up to test your equipment well before the interview starts.

9. Bring resumes, reference letters and your notepad

Don’t show up to your interview empty-handed. Even if you submitted your resume and reference letters via email, bring printed copies to your in-person interview — your interviewer may not have those items with them, they could get misplaced in an overloaded inbox, or you may want to refer to that information.

Also, bring a notepad and pen. It can help you write down any questions that may pop up during the interview and allows you to take notes to review later.

10. Dress well

Looking good contributes to feeling confident. Make a positive impression while boosting your self-esteem in clothes that are clean, fit well, and are appropriate for an interview setting.

Get honest opinions from friends and family members if you’re unsure about what to wear and try on your clothes and accessories the night before to eliminate the possibility of any last-minute wardrobe malfunctions.

11. Relax, you came prepared

You’ve done your research. You’ve practiced. You’ve come prepared. You’re early and well dressed. And chances are, you’re nervous. That’s normal. Take advantage of your early arrival and draw your shoulders back and down, unclench your jaw, and take several deep breaths.

Consider the fact that feeling nervous and being excited share a lot of the same physiological symptoms. Try to reframe anxiety as optimistic anticipation. Spend a few quiet moments reviewing any notes you’ve taken, remind yourself that you’ve prepared the best you can, and assume an air of confidence. After all, you’re as ready as you’ll ever be!

During the interview

12. Smile and be nice

No one goes into a job interview with the intent to be unpleasant, but sometimes being nervous makes it hard to act natural. Be the best version of yourself — a prospective employer wants to get to know the real you. Smile, make eye contact, and be personable.

A job interview is a professional occasion with a social slant, so be friendly with the interviewer, laugh if the opportunity arises, and show off your personality, but in a more polished way than you might with friends. Remember that they’re looking to fill a job and to form a relationship with a potential new team member.

13. Be honest

Behavioral interview questions can often feel like a trap. For instance, “Tell me about a time that you received critical feedback,” might seem like a question to evade but the reality is that they’re trying to get an idea about your level of self awareness or ability to handle constructive criticism.

Use prior experiences as a way to show that you’re a good fit for their company culture and provide anecdotes that show that you’re genuine and have good communication skills. Authenticity can help you stand out and ace the interview.

Also, if you don’t have an answer for something, it’s okay to say, “I don’t know off the top of my head, but I will follow up after the interview.” Don’t embellish or give superficial answers.

14. Show interest and passion

Enthusiastic people are interesting. Don’t hesitate to share your curiosity or excitement about a subject or project. If possible, provide examples of how the subject matter is relevant to your personal life or professional experience.

Explaining why something is interesting or important to you can make you more memorable.

15. Demonstrate your expertise

Look for opportunities to insert specific examples of your professional experience and expertise into the conversation. Did you improve a process or solve a problem at your current or previous job? Have you read books, attended conferences, or written blog posts that are relevant to the position?

Be humble but be confident about what you know and how it could benefit their company. Try to tack real-world examples onto as many questions as possible.

16. Take notes

Remember that notebook you brought with you? Be sure to put it to good use. Taking notes shows that you’re interested, that you’re listening, and that you care. As an added bonus, it can help ease the nervous urge to fidget and can give you a moment to think before answering. Write down the names of who you’ll be reporting to, answers to questions you have, and information you’d like to research or refer back to later.

After the interview

17. Follow up to say thank you

Good manners never go out of style. Take a moment after the interview to follow up with a thank-you note. Doing so shows that you appreciate their time and the opportunity, and helps you stand out from those who don’t send one.

Think of it as a pop-up notification to remind the hiring manager and interviewers that you’re interested, available, and appreciative.

18. Deal with any take-home assignment in a timely manner

If the interviewer asks you to submit a project after the interview, do your best work but do it quickly. Turning in an assignment promptly shows that you’re invested in the hiring process.

If you and another interviewee are both being seriously considered, submitting quality work with a quick turnaround time could help identify you as the ideal candidate for the job.

19. Follow up on questions asked during the interview

If there was a question that you couldn’t answer on the spot, don’t forget to follow up on your promise to provide an answer after the interview. It may be tempting to assume they’ll forget about it, and they might, but following up shows that you gave the question the consideration that it deserves and gives you an extra opportunity to remind them of your interest.

Looking for more information about how to ace an interview? Check out the questions interviewers might ask and how they evaluate answers.

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New employee checklist https://resources.workable.com/new-employee-checklist Fri, 16 Jun 2023 16:41:46 +0000 https://resources.workable.com/?p=89168 New employee checklist Name of New Employee: Role: Department / Function: Manager: Planned Start Date: Practical Stuff Who will do it? Date to be completed Completed Offer letter and or welcome email with starting day info HR Within 24 hours of verbal offer acceptance. Paylocity, Onboarding message sent HR Collect all their personal info and […]

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New employee checklist

Name of New Employee:

Role:

Department / Function:

Manager:

Planned Start Date:

Practical Stuff Who will do it? Date to be completed Completed
Offer letter and or welcome email with starting day info HR Within 24 hours of verbal offer acceptance.
Paylocity, Onboarding message sent HR Collect all their personal info and print out I-9 for orientation
Paylocity, payroll info and identification HR Before start date
Seat / space to be allocated
Desk, Chair or work bench
Department manager On acceptance of role
Office supplies Manager Ready before start date
Internal Telephone – which extension will be allocated
Telephone list updated
IT Dept Completed before start date
IT equipment – Computer, mouse, keyboard, screen, cables etc.
Software needs
Printer connection
Email account set up
Server – user rights access
Dept Manager notifies IT Manager of employees needs via helpdesk ticket Ready to go for day one

Some assets you may want to create as an use info guide for your new starter:

  • Tools they will use: A document with links / logins / guides
  • Local area fact sheet: Coffee/cafe options, lunch tips, local gym/classes, nearest park, etc.
  • Social profiles: Facebook, Instagram, YouTube
  • Fact sheet or glossary: Industry/company terminology
  • Slack channels: Which channels to join to make them feel welcome and so they don’t miss company updates, etc.
  • Company timeline and history – always makes for a nice story
  • Welcome letter from CEO or another executive – a video message can be powerful
  • SWAG where applicable
  • Benefits: How to access, manage, etc.
  • Mental health signposting sheet and supporting documents / services
  • Do and don’ts: How we do things around here
  • Fob and building access/security codes, etc.
  • Info about Workout room/ parking / where to clock in, etc.
  • Team or culture activities invites / social calendar

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Onboarding interns checklist https://resources.workable.com/onboarding-interns-checklist Mon, 12 Mar 2018 11:28:27 +0000 https://resources.workable.com/?p=30832 How to onboard interns Contact interns prior their first day to confirm: Their exact start date Their time of arrival Documentation they need to bring with them (like their ID) Their first-day schedule (for example, trainings, product demos, meetings with managers) Ensure hiring managers are well-prepared for their interns. They should know their interns’: Seating […]

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Onboarding checklist for interns

How to onboard interns

  • Contact interns prior their first day to confirm:
    • Their exact start date
    • Their time of arrival
    • Documentation they need to bring with them (like their ID)
    • Their first-day schedule (for example, trainings, product demos, meetings with managers)
  • Ensure hiring managers are well-prepared for their interns. They should know their interns’:
    • Seating area
    • Project(s) they’ll participate in
    • Regular job duties
    • First tasks
  • Provide interns with necessary hardware and software. If applicable, let them choose their preferred computer accessories (for example, let them select between a mouse or a trackpad.)
  • Ask your IT team to set up intern email and software accounts. For as long as they’re employed with you, interns should be able to communicate with their coworkers and access tools they need for their job, including:
    • Company email
    • Group messaging app
    • Project management software
  • Help interns fill out HR paperwork. This might be a recent graduate’s first professional job. They may not be familiar with employment terms and tax documents. Make sure a member of your HR team is by their side to answer any questions.
  • Help interns set up their work stations. Inexperienced employees mightn’t be familiar with company equipment and software. Give them simple instructions, provide manuals and ask your IT department to check whether they’ve properly installed necessary tools, like anti-virus systems.
  • Offer welcome kits and company swag. Show interns you’re excited they’re joining your company by offering personalized gifts and branded merchandise. Here are some ideas:
    • A mug or water bottle with your company logo
    • Tech accessories, like headsets
    • Gift cards to local cafes and restaurants
  • Schedule role-specific trainings. To make sure that interns make real contributions to your business, train them on tasks they’ll undertake and tools they’ll use.
  • Assign a work buddy or mentor. If you don’t have the time to run a full training session on company policies and work habits, assign an employee as a mentor to guide interns and answer their questions.
  • Present your departments, functions and organizational chart. Interns might not have the chance to interact with everyone in the company, so give them an overview of your operations and your teams’ structure.
  • Announce interns’ hiring to the company. You could send a mass email or share a message on your company’s chat tool. Prompt your employees to introduce themselves to your new intern during their first day and week at work.
  • Arrange group meetings and activities. It’s important that interns become part of your company culture, like your long-term employees. So, make them feel comfortable and help them get to know their coworkers by inviting them to a group lunch or an after-work activity.

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Physical Therapist job description https://resources.workable.com/physical-therapist-job-description Sun, 25 Aug 2013 09:22:54 +0000 https://resources.workable.com/?p=725 A Physical Therapist is a healthcare professional who helps patients regain mobility, manage pain, and improve their quality of life. They develop personalized treatment plans, provide interventions and exercises, and educate patients on injury prevention and maintaining a healthy lifestyle. Use this Physical Therapist job description to advertise your vacancies and find qualified candidates. Feel […]

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A Physical Therapist is a healthcare professional who helps patients regain mobility, manage pain, and improve their quality of life. They develop personalized treatment plans, provide interventions and exercises, and educate patients on injury prevention and maintaining a healthy lifestyle.

Use this Physical Therapist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Physical Therapist?

A Physical Therapist is a healthcare professional who specializes in helping patients restore mobility, manage pain, and improve their physical function and quality of life. They use various techniques, exercises, and interventions to address musculoskeletal, neurological, and cardiopulmonary conditions.

What does a Physical Therapist do?

A Physical Therapist evaluates patients’ conditions, develops personalized treatment plans, and implements therapeutic interventions to enhance their physical well-being. They work closely with patients, guiding them through exercises and techniques to improve mobility, strength, and flexibility. Physical Therapists also educate patients on injury prevention, provide pain management strategies, and monitor progress throughout the treatment process. Their goal is to optimize patients’ functional abilities and help them regain independence in their daily lives.

Physical Therapist responsibilities include:

  • Identifying and meeting patients’ goals and needs
  • Offering cost-effective treatments that help improve clients’ motion and mobility
  • Reducing the need for medications and providing alternatives to surgery

physical therapist job description

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Webmaster job description https://resources.workable.com/webmaster-job-description Fri, 07 Apr 2017 10:39:38 +0000 https://resources.workable.com/?p=10073 A Webmaster is responsible for maintaining websites and servers to ensure they meet user needs. They test websites across different platforms, monitor online traffic, and optimize site functionality and security. This Webmaster job description template is optimized for posting to online job boards or careers pages and easy to customize for your company. What is […]

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A Webmaster is responsible for maintaining websites and servers to ensure they meet user needs. They test websites across different platforms, monitor online traffic, and optimize site functionality and security.

This Webmaster job description template is optimized for posting to online job boards or careers pages and easy to customize for your company.

What is a Webmaster?

A Webmaster is a professional responsible for maintaining and managing websites and servers to meet user needs. They ensure the functionality, security, and efficiency of web infrastructure while optimizing loading speeds, fixing issues, and updating website content.

What does a Webmaster do?

A Webmaster builds, maintains, and troubleshoots websites, tests their compatibility across different platforms, and monitors online traffic and performance. They configure and manage web servers, implement security measures, and review search engine optimization (SEO) to enhance website visibility. Webmasters also address user complaints, collaborate with team members, and stay updated on web standards and technologies to deliver functional and user-friendly websites.

Webmaster responsibilities include:

  • Testing websites across browsers, operating systems and devices
  • Monitoring online traffic and conversions
  • Ensuring functionality and efficiency of sites and web servers

webmaster job description

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Structural Engineer job description https://resources.workable.com/structural-engineer-job-description Wed, 27 Nov 2019 18:34:36 +0000 https://resources.workable.com/?p=36569 A structural engineer is a professional who designs and oversees the construction of buildings and other structures, ensuring their safety and durability. They use computer-aided design software, analyze loads and pressures, collaborate with contractors, and monitor on-site construction. Use this structural engineer job description template to advertise your job openings and find qualified employees for […]

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A structural engineer is a professional who designs and oversees the construction of buildings and other structures, ensuring their safety and durability. They use computer-aided design software, analyze loads and pressures, collaborate with contractors, and monitor on-site construction.

Use this structural engineer job description template to advertise your job openings and find qualified employees for your construction company. Feel free to modify responsibilities and requirements based on your needs.

What is a structural engineer?

Structural engineers oversee the completion of construction projects and ensure structures are durable and safe.

What does a structural engineer do?

Structural engineers design buildings, bridges, and other types of structures. They build 2D and 3D models using computer-aided design technology (e.g. AutoCAD). They measure loads and presses to secure structural soundness. Structural engineer duties also include collaborating with contractors and guiding construction workers onsite. 

Overall, structural engineer job responsibilities include:

  • Building structures based on technical specifications
  • Tracking project progress and reporting on results
  • Choosing appropriate materials to ensure durability

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Retail Stylist job description https://resources.workable.com/retail-stylist-job-description Wed, 27 Dec 2017 11:36:36 +0000 https://resources.workable.com/?p=29026 A Retail Stylist is a fashion professional who assists clients in selecting stylish outfits that complement their body types and personal style. They provide personalized styling tips, create complete looks from head to toe, and stay updated on fashion trends. Use this Retail Stylist job description template to attract qualified salespeople for boutiques and luxury […]

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A Retail Stylist is a fashion professional who assists clients in selecting stylish outfits that complement their body types and personal style. They provide personalized styling tips, create complete looks from head to toe, and stay updated on fashion trends.

Use this Retail Stylist job description template to attract qualified salespeople for boutiques and luxury clothing stores.

What is a Retail Stylist?

A Retail Stylist is a fashion professional who assists clients in selecting stylish outfits that complement their body types and personal style. They provide personalized styling tips, create complete looks from head to toe, and stay updated on fashion trends.

What does a Retail Stylist do?

A Retail Stylist welcomes customers, identifies their needs, and helps them find clothing items that fit their body types. They create complete looks that match clients’ styles, offer personalized styling tips, and recommend shoes and accessories to complement outfits. Retail Stylists also inform customers about fashion trends, provide product details, and ensure proper product presentation and stock replenishment.

Retail Stylist responsibilities include:

  • Identifying clients’ needs and helping them find clothing that suits their body types
  • Creating complete looks from head to toe to match clients’ style
  • Offering personalized styling tips

Retail Stylist job description

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Product Owner job description https://resources.workable.com/product-owner-job-description Fri, 15 Jun 2018 08:35:57 +0000 https://resources.workable.com/?p=31322 A Product Owner is a professional responsible for organizing, prioritizing, and assessing work for a scrum team. They incorporate feature requests, groom and prioritize backlog, and develop user stories and acceptance criteria. The Product Owner plans releases, follows progress, and analyzes end user preferences. This Product Owner job description template is optimized for posting on […]

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A Product Owner is a professional responsible for organizing, prioritizing, and assessing work for a scrum team. They incorporate feature requests, groom and prioritize backlog, and develop user stories and acceptance criteria. The Product Owner plans releases, follows progress, and analyzes end user preferences.

This Product Owner job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is a Product Owner?

A Product Owner is a professional who organizes, prioritizes, and assesses work for a scrum team. They are responsible for incorporating feature requests, grooming and prioritizing backlog, and developing user stories and acceptance criteria. They play a crucial role in planning releases, coordinating sprints, and ensuring products align with the company’s vision.

What does a Product Owner do?

A Product Owner’s main responsibility is to manage the product development process. They gather feature requests, schedule releases, and coordinate sprints. They work closely with cross-functional teams, identify user needs, and ensure the product meets customer expectations. Additionally, they refine the agile methodology based on feedback, track industry trends, and address production issues during sprints.

Product Owner responsibilities include:

  • Incorporating feature requests into product roadmap
  • Grooming and prioritizing backlog
  • Developing user stories and defining acceptance criteria

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Illustrator job description https://resources.workable.com/illustrator-job-description Wed, 12 Apr 2017 07:45:44 +0000 https://resources.workable.com/?p=10747 An Illustrator is a creative professional who combines hand-drawing and painting with digital media to produce visually captivating illustrations. They refine designs using illustration software, utilize various colors and effects, and apply isometric techniques to enhance perspective. Use this Illustrator job description template to attract and hire qualified candidates. Feel free to modify this template […]

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An Illustrator is a creative professional who combines hand-drawing and painting with digital media to produce visually captivating illustrations. They refine designs using illustration software, utilize various colors and effects, and apply isometric techniques to enhance perspective.

Use this Illustrator job description template to attract and hire qualified candidates. Feel free to modify this template to meet your specific design needs.

What is an Illustrator?

An Illustrator is a creative professional who combines hand-drawing and painting with digital media to produce visually captivating illustrations. They use their artistic skills and software expertise to create original artwork for print and digital publications.

What does an Illustrator do?

An Illustrator creates illustrations by preparing rough drafts, refining designs with illustration software, and using various colors, graphics, and effects to bring concepts to life. They collaborate with clients, editors, and marketers to understand their needs and create appealing visuals that communicate messages effectively. Illustrators utilize computer-aided design (CAD) software and stay updated with new techniques to produce high-quality illustrations within specified time and budget constraints.

Illustrator responsibilities include:

  • Combining hand-drawing and painting with digital media to create complete illustrations
  • Refining designs with illustration software
  • Using various colors, graphics and effects to better convey each concept

Illustrator job description

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HR Clerk job description https://resources.workable.com/hr-clerk-job-description Thu, 12 Oct 2017 08:42:37 +0000 https://resources.workable.com/?p=26364 An HR Clerk is an entry-level position in the Human Resources department responsible for tasks such as publishing job ads, scheduling interviews, maintaining employee records, and assisting with payroll preparation. They support HR operations and contribute to creating a positive work environment. Use this HR Clerk job description template to advertise open administrative positions in […]

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An HR Clerk is an entry-level position in the Human Resources department responsible for tasks such as publishing job ads, scheduling interviews, maintaining employee records, and assisting with payroll preparation. They support HR operations and contribute to creating a positive work environment.

Use this HR Clerk job description template to advertise open administrative positions in your Human Resources department.

What is an HR Clerk?

An HR Clerk is an entry-level role in the Human Resources department responsible for various administrative tasks, such as publishing job ads, scheduling interviews, maintaining employee records, and assisting with payroll preparation. They provide support to the HR team and contribute to the smooth functioning of HR operations.

What does an HR Clerk do?

An HR Clerk is responsible for publishing and updating job ads, scheduling interviews, maintaining employee records, preparing payroll-related documents, screening resumes, updating databases, and addressing employee queries. They assist in onboarding, training, and compensation processes, ensuring accurate record-keeping and efficient HR operations.

HR Clerk responsibilities include:

  • Publishing and updating job ads on careers pages
  • Scheduling interviews
  • Maintaining employee records (e.g. vacation and sick leaves)

HR Clerk job description

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Hotel Manager job description https://resources.workable.com/hotel-manager-job-description Wed, 04 Nov 2015 15:13:23 +0000 https://resources.workable.com/?p=2573 A Hotel Manager is an experienced professional responsible for overseeing the daily operations of a hotel, ensuring efficient management, and providing strategic direction. They supervise staff, manage budgets, implement marketing strategies, handle customer interactions, and maintain compliance with laws and guidelines. This Hotel Manager job description template is optimized for posting on online job boards […]

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A Hotel Manager is an experienced professional responsible for overseeing the daily operations of a hotel, ensuring efficient management, and providing strategic direction. They supervise staff, manage budgets, implement marketing strategies, handle customer interactions, and maintain compliance with laws and guidelines.

This Hotel Manager job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is a Hotel Manager?

A Hotel Manager is an experienced professional responsible for overseeing the daily operations of a hotel, ensuring efficient management, and providing strategic direction. They are in charge of supervising staff, managing budgets, implementing marketing strategies, and maintaining compliance with laws and guidelines.

What does a Hotel Manager do?

A Hotel Manager supervises work at all levels, plans activities, manages budgets and financial information, develops marketing strategies, communicates with customers, addresses maintenance issues, collaborates with external parties, and enforces health and safety standards. They play a vital role in enhancing customer satisfaction, expanding clientele, and upholding the hotel’s reputation.

Hotel Manager responsibilities include:

  • Proven experience as Hotel Manager or relevant role
  • Fluency in English; knowledge of other languages is a plus
  • Understanding of all hotel management best practices and relevant laws and guidelines

hotel manager job description

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Headhunter job description https://resources.workable.com/headhunter-job-description Thu, 10 Aug 2017 13:25:15 +0000 https://resources.workable.com/?p=21533 A Headhunter is a recruitment professional responsible for coordinating with hiring managers, sourcing candidates through various channels, and engaging with them through email or phone. They utilize sourcing techniques, maintain candidate databases, attend job fairs, and research compensation benchmarks. Use this Headhunter job description template to attract and hire HR professionals. You can also easily […]

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A Headhunter is a recruitment professional responsible for coordinating with hiring managers, sourcing candidates through various channels, and engaging with them through email or phone. They utilize sourcing techniques, maintain candidate databases, attend job fairs, and research compensation benchmarks.

Use this Headhunter job description template to attract and hire HR professionals. You can also easily customize this template for in-house or agency Recruiter roles.

What is a Headhunter?

A Headhunter is a recruitment professional who specializes in finding qualified candidates for open positions within an organization. They work closely with hiring managers to define job requirements, actively search for potential candidates, and engage with them through various channels.

What does a Headhunter do?

A Headhunter is responsible for coordinating with hiring managers to define job requirements, sourcing potential candidates through various channels such as social media and resume databases, and reaching out to prospects via email or phone. They maintain candidate databases, attend job fairs, and utilize sourcing techniques to find qualified candidates for hard-to-fill roles. Additionally, they measure the source of hire and time-to-fill for each role, conduct benchmark research on compensation and benefits, and recommend new sourcing tools and techniques.

Headhunter responsibilities include:

  • Coordinating with hiring managers to define necessary requirements for open roles.
  • Sending recruiting emails to passive candidates and following up when necessary.
  • Browsing resume databases and portfolio sites.

headhunter job description

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Contract Administrator job description https://resources.workable.com/contract-administrator-job-description Tue, 24 Jan 2017 09:46:07 +0000 https://resources.workable.com/?p=8218 A Contract Administrator is a professional responsible for preparing, negotiating, and reviewing company contracts, including sales, purchases, and business partnerships. They ensure compliance with legal requirements, analyze potential risks, and maintain organized records. This Contract Administrator job description template can help you attract qualified candidates for your company’s contract management roles. Modify this template with […]

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A Contract Administrator is a professional responsible for preparing, negotiating, and reviewing company contracts, including sales, purchases, and business partnerships. They ensure compliance with legal requirements, analyze potential risks, and maintain organized records.

This Contract Administrator job description template can help you attract qualified candidates for your company’s contract management roles. Modify this template with specific administrative duties to meet your company’s needs.

What is a Contract Administrator?

A Contract Administrator is a professional responsible for preparing, negotiating, and reviewing company contracts, including sales, purchases, and business partnerships. They ensure compliance with legal requirements, analyze potential risks, and maintain organized records.

What does a Contract Administrator do?

A Contract Administrator’s main responsibilities include preparing sales and purchase contracts, negotiating contract terms with internal and external partners, reviewing and updating existing contracts, explaining terms and conditions to managers and interested parties, and ensuring compliance with company contracts. They analyze potential risks, stay up-to-date with legislative changes, and maintain organized records of contracts.

Contract Administrator responsibilities include:

  • Preparing sales and purchase contracts
  • Negotiating contract terms with internal and external partners
  • Reviewing and updating existing contracts

contract administrator job description

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Biochemist Job Description https://resources.workable.com/biochemist-job-description/ Wed, 23 Mar 2022 15:28:03 +0000 https://resources.workable.com/?p=84765 A Biochemist is a professional who studies the composition, functions, and chemical processes of living organisms. They collaborate with other departments to design and conduct experiments, record findings, and write scholarly articles. A Biochemist analyzes data, presents findings, and solves complex problems to advance scientific understanding. Use this Biochemist job description to advertise your vacancies […]

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A Biochemist is a professional who studies the composition, functions, and chemical processes of living organisms. They collaborate with other departments to design and conduct experiments, record findings, and write scholarly articles. A Biochemist analyzes data, presents findings, and solves complex problems to advance scientific understanding.

Use this Biochemist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Biochemist?

A Biochemist is a professional who specializes in studying the composition, functions, and chemical processes of living organisms. They analyze various life forms to gain insights into how they are affected by chemical reactions and processes.

What does a Biochemist do?

A Biochemist conducts experiments, records data, and studies the functions, chemical processes, and composition of living organisms. They collaborate with other departments, design and conduct experiments, and analyze findings. They also write scholarly articles to share their research and may propose research projects to raise funds.

Biochemist responsibilities include:

    • Collaborating with other departments to design and conduct experiments and record findings
    • Studying the functions, chemical processes and composition of living organisms
    • Writing scholarly articles about findings and proposals to raise funds for research efforts

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Park Ranger job description https://resources.workable.com/park-ranger-job-description Sat, 07 May 2022 14:14:22 +0000 https://resources.workable.com/?p=85067 A Park Ranger is a professional responsible for protecting and conserving forests and conservatories. They greet visitors, enforce park rules, conduct tours, maintain trails, provide emergency care, and develop environmental educational programs. Use this Park Ranger job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on […]

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A Park Ranger is a professional responsible for protecting and conserving forests and conservatories. They greet visitors, enforce park rules, conduct tours, maintain trails, provide emergency care, and develop environmental educational programs.

Use this Park Ranger job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Park Ranger?

A Park Ranger is a professional who protects and conserves forests and conservatories. They work in outdoor areas such as parks, wildlife reserves, and natural habitats to ensure the safety of visitors, enforce park rules, conduct educational tours, maintain trails, and contribute to the preservation of the natural environment.

What does a Park Ranger do?

A Park Ranger performs a range of duties to safeguard natural areas and provide visitor services. They greet and educate visitors about park rules and safety regulations, patrol and maintain campsites and trails, conduct tours and educational presentations, perform emergency care and wildlife management tasks, and develop environmental educational programs. Their primary objective is to protect and preserve the natural environment while ensuring the safety and enjoyment of visitors.

Park Ranger responsibilities include:

  • Greeting visitors and explaining the park rules and safety regulations
  • Patrolling the campsite and ensuring visitors are following the rules and not disrupting the natural environment or other guests
  • Working in the visitors center to hand out maps and point out areas of interest or areas that are off-limits

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Landscaping Architecture job description https://resources.workable.com/landscape-architect-job-description Sat, 07 May 2022 11:51:53 +0000 https://resources.workable.com/?p=85044 A Landscaping Architect is a professional responsible for planning, designing, and developing outdoor spaces for residential homes and organizations. They create visual representations using CAD software, consider environmental factors, and collaborate with clients and professionals to ensure the successful implementation of landscaping projects. Use this Landscaping Architect job description to advertise your vacancies and find […]

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A Landscaping Architect is a professional responsible for planning, designing, and developing outdoor spaces for residential homes and organizations. They create visual representations using CAD software, consider environmental factors, and collaborate with clients and professionals to ensure the successful implementation of landscaping projects.

Use this Landscaping Architect job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Landscaping Architect?

A Landscaping Architect is a professional who specializes in the planning, design, and development of outdoor spaces for residential homes and organizations. They use their expertise to create visually appealing and functional landscapes that meet the needs and preferences of their clients.

What does a Landscaping Architect do?

A Landscaping Architect is responsible for various tasks, including creating detailed plans using CAD software, analyzing environmental reports, providing recommendations on conservation and sustainability, writing proposals, liaising with architects and project managers, and preparing cost estimates. They collaborate with clients, vendors, and community members to ensure successful project delivery and create outdoor spaces that are aesthetically pleasing, environmentally friendly, and meet the functional requirements of the intended users.

Landscaping Architect responsibilities include:

  • Creating rough drawings and more sophisticated plans with computer-aided design (CAD) programs
  • Analyzing complex environmental reports and using the knowledge gained in designs/plans
  • Providing recommendations on conservation and sustainability issues

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Exercise Physiologist Job Description https://resources.workable.com/exercise-physiologist-job-description/ Wed, 23 Mar 2022 16:21:43 +0000 https://resources.workable.com/?p=84774 An Exercise Physiologist is a medical professional who assesses a patient’s medical history, develops personalized exercise programs, and educates patients on health and fitness topics. They address cardiovascular disease, aid in recovery after surgery, and monitor vital signs during exercise. Use this Exercise Physiologist job description to advertise your vacancies and find qualified candidates. Feel […]

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An Exercise Physiologist is a medical professional who assesses a patient’s medical history, develops personalized exercise programs, and educates patients on health and fitness topics. They address cardiovascular disease, aid in recovery after surgery, and monitor vital signs during exercise.

Use this Exercise Physiologist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is an Exercise Physiologist?

An Exercise Physiologist is a medical professional who specializes in analyzing a patient’s medical history and designing personalized exercise and fitness regimens to improve their overall health and aid in recovery from various conditions.

What does an Exercise Physiologist do?

An Exercise Physiologist assesses a patient’s medical history, conducts fitness and stress tests, measures vital signs, and develops individualized exercise prescriptions. They educate patients on health and fitness topics, teach safe exercise techniques, and collaborate with healthcare professionals to ensure comprehensive care for their patients. Their goal is to enhance cardiovascular function, strength, endurance, and flexibility while addressing specific health conditions or recovery needs.

Exercise Physiologist responsibilities include:

  • Analyzing a patient’s medical history to assess any potential risks that exercise may pose
  • Performing fitness and stress tests on patients to determine their strengths, limitations and the most appropriate starting point for a new program
  • Measuring and monitoring patient vital signs, such as heart rate, blood pressure, heart rhythms and oxygen levels

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Aerospace Engineer job description https://resources.workable.com/aerospace-engineer-job-description/ Fri, 11 Feb 2022 18:25:43 +0000 https://resources.workable.com/?p=84505 An Aerospace Engineer is responsible for designing, repairing, and enhancing air and spacecraft components, materials, and manufacturing processes. They conduct research, analyze data, and test aircraft to ensure compliance with safety and quality standards. Use this Aerospace Engineer job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements […]

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An Aerospace Engineer is responsible for designing, repairing, and enhancing air and spacecraft components, materials, and manufacturing processes. They conduct research, analyze data, and test aircraft to ensure compliance with safety and quality standards.

Use this Aerospace Engineer job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is an Aerospace Engineer?

An Aerospace Engineer is a professional who utilizes mathematical, scientific, and engineering principles to design, improve, and repair various components of air and spacecraft. They work on materials, safety regulations, manufacturing processes, and facility improvements to ensure compliance with quality and functionality requirements.

What does an Aerospace Engineer do?

An Aerospace Engineer conducts research, analysis, and design activities to develop and improve air and spacecraft. They utilize their expertise in mathematics, science, thermodynamics, mechanics, robotics, aerodynamics, and production methods to solve problems, develop designs, and ensure safety and functionality. Additionally, they test aircraft and spacecraft to identify and address potential issues, while also contributing to the advancement of aerospace technology through innovation and collaboration with engineering teams.

Aerospace Engineer responsibilities include:

  • Using mathematical, scientific and engineering principles to design, repair and improve air and spacecraft component parts, facilities, materials, safety regulations and manufacturing processes
  • Researching and analyzing information to develop designs and solve problems
  • Testing aircraft, rockets and spacecraft to find and correct potential problems and to ensure compliance with quality, safety and functionality requirements

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Treasurer job description https://resources.workable.com/treasurer-job-description Fri, 06 Nov 2015 16:01:22 +0000 https://resources.workable.com/?p=2586 A Treasurer is responsible for managing an organization’s financial aspects, including risk management, cash management, investment decisions, and financial planning. They should have a strong understanding of financial legislation, market trends, and financial management software. This Treasurer job description template is optimized for posting on online job boards or careers pages and easy to customize […]

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A Treasurer is responsible for managing an organization’s financial aspects, including risk management, cash management, investment decisions, and financial planning. They should have a strong understanding of financial legislation, market trends, and financial management software.

This Treasurer job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is a Treasurer?

Treasurer is a financial professional who manages various financial aspects of an organization, including cash management, risk management, investment activities, and financial planning. They play a crucial role in ensuring the long-term financial stability and success of the business.

What does a Treasurer do?

A Treasurer performs a range of responsibilities, such as conducting risk management activities related to liquidity, interest rates, and ventures. They assume responsibility for cash management procedures and make decisions regarding the company’s investments. Additionally, they assist in developing financing strategies, maintain relationships with banks and rating agencies, prepare budgets, monitor expenditures, and provide advice on matters of corporate finance. A Treasurer plays a vital role in maintaining financial stability, compliance with regulations, and supporting informed decision-making within the organization.

Treasurer responsibilities include:

  • Performing risk management (liquidity, interest rates, ventures etc.)
  • Assuming responsibility for cash management procedures
  • Managing the company’s investment activity and make decisions

treasurer job description

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IT Consultant job description https://resources.workable.com/it-consultant-job-description Fri, 24 Jun 2016 11:42:49 +0000 https://resources.workable.com/?p=5440 An IT Consultant is a knowledgeable professional who provides strategic advice on using technology to achieve business goals. They understand customer requirements, manage IT initiatives, troubleshoot technical issues, and provide training and support. Strong technical expertise, problem-solving skills, and excellent communication are key. This IT Consultant job description template is optimized for posting to online […]

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An IT Consultant is a knowledgeable professional who provides strategic advice on using technology to achieve business goals. They understand customer requirements, manage IT initiatives, troubleshoot technical issues, and provide training and support. Strong technical expertise, problem-solving skills, and excellent communication are key.

This IT Consultant job description template is optimized for posting to online job boards or careers pages and easy to customize for your company.

What is an IT Consultant?

An IT Consultant is a knowledgeable professional who helps businesses develop, integrate, and maximize the value of IT systems. They provide strategic advice, troubleshoot technical issues, and offer expertise in areas such as hardware, software, networks, and project management.

What does an IT Consultant do?

An IT Consultant understands customer requirements and business objectives, providing strategic advice on utilizing technology to achieve goals. They manage IT initiatives, collaborate with technical staff, design IT systems and networks, support new technology implementation, train users, troubleshoot hardware and software issues, suggest system improvements, and produce reports. Their role involves analyzing problems, offering solutions, and ensuring effective utilization of technology to drive business success.

IT Consultant responsibilities include:

  • Understanding customer requirements and business objectives
  • Providing strategic advice on using technology to achieve goals
  • Managing IT initiatives and collaborating with in-house technical staff

it consultant job description

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Help Desk Manager job description https://resources.workable.com/help-desk-manager-job-description Fri, 05 Aug 2016 08:28:46 +0000 https://resources.workable.com/?p=6214 A Help Desk Manager is responsible for leading a technical support team, ensuring timely and accurate customer service, recruiting and training representatives, and establishing customer service standards. They require a strong technical background, problem-solving skills, and excellent communication. This Help Desk Manager job description template can help you identify your ideal candidates to manage your […]

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A Help Desk Manager is responsible for leading a technical support team, ensuring timely and accurate customer service, recruiting and training representatives, and establishing customer service standards. They require a strong technical background, problem-solving skills, and excellent communication.

This Help Desk Manager job description template can help you identify your ideal candidates to manage your company’s technical support team.

What is a Help Desk Manager?

A Help Desk Manager is a professional responsible for leading a technical support team, overseeing customer service operations, and ensuring the timely resolution of technical issues. They possess a solid technical background and customer service experience.

What does a Help Desk Manager do?

A Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service. They recruit, train, and support help desk representatives and technicians. They establish customer service standards, contribute to improving customer support, and provide feedback to internal teams. Their role involves developing reports on team productivity and maintaining a problem-solving attitude to ensure high-quality technical support and enhance client satisfaction.

Help Desk Manager responsibilities include:

  • Managing the help desk team and evaluate performance
  • Ensuring customer service is timely and accurate on a daily basis
  • Recruiting, training and supporting help desk representatives and technicians

help desk manager job description

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Clinical Coordinator job description https://resources.workable.com/clinical-coordinator-job-description/ Thu, 28 Apr 2022 13:01:11 +0000 https://resources.workable.com/?p=84973 A Clinical Coordinator is responsible for overseeing administrative tasks, managing supplies, and assisting various departments in hospitals or healthcare facilities. They require strong organizational skills, attention to detail, and the ability to work under pressure. Use this Clinical Coordinator job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and […]

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A Clinical Coordinator is responsible for overseeing administrative tasks, managing supplies, and assisting various departments in hospitals or healthcare facilities. They require strong organizational skills, attention to detail, and the ability to work under pressure.

Use this Clinical Coordinator job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Clinical Coordinator?

A Clinical Coordinator is a professional responsible for overseeing administrative tasks and managing supplies in hospitals or healthcare facilities. They work closely with medical professionals and ensure smooth daily operations.

What does a Clinical Coordinator do?

A Clinical Coordinator performs a variety of tasks, including budget planning, supply management, and coordination of administrative activities in healthcare facilities. They work with doctors and other professionals to ensure efficient operations and timely provision of resources. Their role involves maintaining detailed records, multitasking, and reacting effectively in emergency situations.

Clinical Coordinator responsibilities include:

  • Overseeing all day-to-day administrative activities at a healthcare facility
  • Evaluating personnel and preparing daily reports as needed by other departments
  • Assisting with recruitment, consenting, screening and enrollment of personnel

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Manager of Quality Assurance job description https://resources.workable.com/manager-of-quality-assurance-job-description Thu, 29 Oct 2015 14:40:09 +0000 https://resources.workable.com/?p=2536 A Manager of Quality Assurance is responsible for monitoring and ensuring high-quality standards in production, inspecting processes and outputs, and supervising staff. They analyze data, communicate with external officers, and maintain records. This Manager of Quality Assurance job description template is optimized for posting on online job boards or careers pages and easy to customize […]

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A Manager of Quality Assurance is responsible for monitoring and ensuring high-quality standards in production, inspecting processes and outputs, and supervising staff. They analyze data, communicate with external officers, and maintain records.

This Manager of Quality Assurance job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

Manager of Quality Assurance responsibilities include:

  • Devising procedures to inspect and report quality assurance issues
  • Monitoring all operations that affect quality
  • Supervising and guiding inspectors, technicians and other staff

manager of quality assurance job description

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Speech Pathologist job description https://resources.workable.com/speech-pathologist-job-description Thu, 28 Apr 2022 13:54:22 +0000 https://resources.workable.com/?p=84980 A Speech Pathologist is a healthcare professional specializing in diagnosing, treating, and preventing speech, language, and swallowing disorders. They create individualized treatment plans, provide therapy, and educate patients and their families about speech disorders and their causes. Use this Speech Pathologist job description to advertise your vacancies and find qualified candidates. Feel free to modify […]

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A Speech Pathologist is a healthcare professional specializing in diagnosing, treating, and preventing speech, language, and swallowing disorders. They create individualized treatment plans, provide therapy, and educate patients and their families about speech disorders and their causes.

Use this Speech Pathologist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Speech Pathologist?

A Speech Pathologist is a healthcare professional who specializes in diagnosing, treating, and preventing speech, language, and swallowing disorders.

What does a Speech Pathologist do?

A Speech Pathologist assesses patients’ conditions, develops individualized treatment plans, and provides therapy to address speech disorders. They educate patients and their families, keep records, and collaborate with other professionals to improve communication abilities.

Speech Pathologist responsibilities include:

  • Diagnosing, treating and preventing speech, language and swallowing disorders
  • Creating treatment and therapy plans to suit the individualized needs of patients
  • Performing screenings to detect voice or speech disorders

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Radiology Technician job description https://resources.workable.com/radiology-technician-job-description/ Fri, 11 Feb 2022 02:43:31 +0000 https://resources.workable.com/?p=84486 A Radiology Technician is a healthcare professional who performs imaging examinations such as X-rays, CT scans, or MRI scans to aid doctors in diagnosing and treating patients. They position patients and operate radiographic equipment to produce clear images, ensuring patient safety and maintaining records. Use this Radiology Technician job description to advertise your vacancies and […]

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A Radiology Technician is a healthcare professional who performs imaging examinations such as X-rays, CT scans, or MRI scans to aid doctors in diagnosing and treating patients. They position patients and operate radiographic equipment to produce clear images, ensuring patient safety and maintaining records.

Use this Radiology Technician job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Radiology Technician?

A Radiology Technician is a healthcare professional who specializes in conducting imaging examinations, such as X-rays, CT scans, or MRI scans, to assist doctors in diagnosing and treating patients. They operate radiographic equipment, position patients, and ensure the production of clear images while prioritizing patient safety.

What does a Radiology Technician do?

A Radiology Technician performs imaging procedures on patients, capturing images of specific areas of the body using radiographic technology. They prepare patients for the procedure, position them correctly, and operate the necessary equipment to produce high-quality images. Additionally, they maintain patient records, collaborate with Radiologists, and ensure the proper functioning and sterilization of equipment. Their role is crucial in helping doctors and healthcare professionals diagnose and treat patients accurately.

Radiology Technician responsibilities include:

  • Completing the patients’ intake process and taking patients’ histories
  • Reviewing patients’ charts and Doctors’ notes before the examination
  • Preparing radiopharmaceuticals for contrast in the diagnostic images

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Pathologist Job Description https://resources.workable.com/pathologist-job-description/ Wed, 13 Apr 2022 02:20:11 +0000 https://resources.workable.com/?p=84859 A Pathologist is a medical professional specializing in researching, diagnosing, and treating diseases. They analyze bodily fluids and tissue samples, perform laboratory tests, and provide pathology reports to assist in disease study, diagnosis, and treatment. Use this Pathologist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements […]

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A Pathologist is a medical professional specializing in researching, diagnosing, and treating diseases. They analyze bodily fluids and tissue samples, perform laboratory tests, and provide pathology reports to assist in disease study, diagnosis, and treatment.

Use this Pathologist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Pathologist?

A Pathologist is a medical professional who specializes in researching and diagnosing diseases. They analyze bodily fluids and tissue samples, perform laboratory tests, and provide pathology reports to assist in disease study, diagnosis, and treatment.

What does a Pathologist do?

A Pathologist plays a crucial role in the healthcare team by running various medical tests and helping doctors reach accurate diagnoses. They analyze blood samples, study cell morphology, and use medical equipment to perform laboratory tests. Pathologists also stay updated with developments in the field of pathology, conduct research to improve testing methods, and suggest potential treatment options based on research and test results.

Pathologist responsibilities include:

  • Suggesting potential treatment options based on research and tests
  • Writing pathology reports detailing specimens tested, results of tests and the final diagnosis
  • Undertaking research to improve identification and testing methods and finding innovative ways to treat disease

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VP of HR job description https://resources.workable.com/vp-of-hr-job-description Wed, 06 Apr 2016 08:37:52 +0000 https://resources.workable.com/?p=4369 A VP of HR is a senior executive responsible for developing and implementing strategic HR plans and policies to support the company’s mission and strategy. They collaborate with the management team, oversee HR operations, guide HR executives, ensure compliance with labor laws, and analyze HR effectiveness. This VP of HR job description template is optimized for […]

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A VP of HR is a senior executive responsible for developing and implementing strategic HR plans and policies to support the company’s mission and strategy. They collaborate with the management team, oversee HR operations, guide HR executives, ensure compliance with labor laws, and analyze HR effectiveness.

This VP of HR job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is a VP of Human Resources?

A VP of Human Resources, also known as a Vice President of Human Resources, is a senior executive responsible for leading and overseeing an organization’s HR function. They play a strategic role in developing and implementing HR plans, policies, and initiatives that align with the company’s vision and mission.

What does a VP of Human Resources do?

A VP of Human Resources collaborates with the management team to shape the company’s vision and mission. They develop strategic HR plans and policies, including recruitment, training, and compensation. They hire, guide, and evaluate HR executives, ensure compliance with labor laws, and analyze HR operations using metrics and analytics. Their role involves promoting equal opportunity and diversity, managing labor and employee relations, and re-engineering processes for efficiency. They provide reports to the CEO and play a crucial role in driving the long-term success of HR and the organization as a whole.

VP of Human Resources responsibilities include:

  • Collaborating with management team to craft the company’s vision and mission
  • Developing strategic HR plans and policies
  • Hiring, guiding and evaluating the work of HR executives

vp of hr job description

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Medical Transcriptionist Job Description https://resources.workable.com/medical-transcriptionist-job-description/ Tue, 22 Mar 2022 16:22:13 +0000 https://resources.workable.com/?p=84751 A Medical Transcriptionist is a professional who converts audio recordings made by physicians and healthcare professionals into accurate written reports using specialized equipment and software. They ensure the integrity of patient records and maintain high standards of patient care. Use this Medical Transcriptionist job description to advertise your vacancies and find qualified candidates. Feel free […]

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A Medical Transcriptionist is a professional who converts audio recordings made by physicians and healthcare professionals into accurate written reports using specialized equipment and software. They ensure the integrity of patient records and maintain high standards of patient care.

Use this Medical Transcriptionist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Medical Transcriptionist?

A Medical Transcriptionist is a professional who listens to audio recordings made by physicians and healthcare professionals and transcribes them into written reports. They play a crucial role in converting spoken medical information into accurate written documentation.

What does a Medical Transcriptionist do?

A Medical Transcriptionist’s primary responsibility is to transcribe audio recordings of medical dictations into written reports. They use specialized equipment and software to ensure accurate and timely transcription. They also review and edit transcriptions for accuracy and completeness. Their role contributes to maintaining accurate patient records and supporting effective communication among healthcare professionals.

Medical Transcriptionist responsibilities include:

  • Listening to the recorded dictation of physicians and other healthcare professionals
  • Using specialized transcription equipment such as headsets and foot pedals
  • Editing and correcting medical dictation performed by speech recognition software

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Management Analyst job description https://resources.workable.com/management-analyst-job-description/ Fri, 11 Feb 2022 18:36:38 +0000 https://resources.workable.com/?p=84507 A Management Analyst is a professional who assesses an organization’s strengths and weaknesses, conducts research, and provides recommendations to improve productivity and efficiency. They work with different departments, analyze financial data, and offer solutions to help organizations achieve their goals. Use this Management Analyst job description to advertise your vacancies and find qualified candidates. Feel […]

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A Management Analyst is a professional who assesses an organization’s strengths and weaknesses, conducts research, and provides recommendations to improve productivity and efficiency. They work with different departments, analyze financial data, and offer solutions to help organizations achieve their goals.

Use this Management Analyst job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Management Analyst?

A Management Analyst is a professional who evaluates an organization’s performance, identifies areas for improvement, and provides recommendations to enhance efficiency and productivity. They analyze data, interview personnel, and collaborate with managers to develop strategies that help the organization achieve its goals.

What does a Management Analyst do?

A Management Analyst conducts research, gathers relevant information, and analyzes data to identify problems and propose solutions. They assess financial and employment reports, interview personnel, and meet with management to make recommendations for process improvement. Their role involves providing insights and advice to help organizations optimize their operations, streamline workflows, and achieve better outcomes.

Management Analyst responsibilities include:

  • Researching an organization’s problems and solutions
  • Gathering relevant information and data
  • Compiling reports and giving presentations

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Insurance Sales Representative job description https://resources.workable.com/insurance-sales-representative-job-description Wed, 25 Sep 2013 15:40:38 +0000 https://resources.workable.com/?p=766 An Insurance Sales Representative is a professional responsible for implementing effective marketing strategies to sell new insurance contracts or modify existing ones. They contact potential clients, assess their needs, and offer suitable protection plans. This Insurance Sales Representative job description template is optimized for posting in online job boards or careers pages and easy to […]

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An Insurance Sales Representative is a professional responsible for implementing effective marketing strategies to sell new insurance contracts or modify existing ones. They contact potential clients, assess their needs, and offer suitable protection plans.

This Insurance Sales Representative job description template is optimized for posting in online job boards or careers pages and easy to customize for your company.

What is an Insurance Sales Representative?

An Insurance Sales Representative is a professional who is responsible for selling insurance contracts to individuals or businesses. They offer various insurance plans and assess the needs of customers to provide suitable coverage.

What does an Insurance Sales Representative do?

An Insurance Sales Representative designs and implements effective marketing strategies to sell insurance contracts. They reach out to potential clients, establish rapport, and understand their requirements. They offer suitable insurance plans based on the clients’ needs and collect information to provide the best solutions. They also prepare reports on business performance, maintain records, and ensure compliance with company policies. Ultimately, their goal is to acquire new clients, build strong relationships, and contribute to the growth of the insurance business.

Insurance Sales Representative responsibilities include:

  • Designing and implementing effective marketing strategies to sell new insurance contracts or adjust existing ones
  • Contacting potential clients and creating rapport by networking, cold calling, using referrals etc
  • Appraising the wishes and demands of business or individual customers and selling the suitable protection plans

 

insurance sales representative job description

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HR Consultant job description https://resources.workable.com/hr-consultant-job-description Tue, 02 Feb 2016 16:28:53 +0000 https://resources.workable.com/?p=3693 A Human Resources Consultant is a qualified professional who leads HR programs and projects, conducts research to identify issues, and provides advice and recommendations for resolving daily HR challenges. They formulate strategic plans, assist in recruitment and training, and implement HR technology. This Human Resources Consultant job description template is optimized for posting on online […]

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A Human Resources Consultant is a qualified professional who leads HR programs and projects, conducts research to identify issues, and provides advice and recommendations for resolving daily HR challenges. They formulate strategic plans, assist in recruitment and training, and implement HR technology.

This Human Resources Consultant job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is a Human Resources Consultant?

A Human Resources Consultant is a qualified professional who specializes in providing HR advice, leading projects, and formulating strategic plans to address human resource matters in organizations.

What does a Human Resources Consultant do?

A Human Resources Consultant initiates and leads HR programs and projects, conducts research to identify issues, provides advice and recommendations, formulates strategic plans, and assists in recruitment, training, and management of personnel. They also help establish control systems, review processes, and stay updated with advancements in the field.

Human Resources Consultant responsibilities include:

  • Initiating and leading human resource programs and projects
  • Conducting research through various methods to identify a problematic situation or find the cause
  • Providing advice and recommendations to HR personnel for resolution of daily issues

hr consultant job description

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Chiropractor Job Description https://resources.workable.com/chiropractor-job-description/ Mon, 11 Apr 2022 15:32:01 +0000 https://resources.workable.com/?p=84842 A Chiropractor is a medical professional specializing in neuromusculoskeletal issues, providing treatment and management plans to alleviate pain and improve patients’ quality of life. They employ holistic approaches such as spinal manipulation, adjustments, and therapeutic techniques to address musculoskeletal conditions. Use this Chiropractor job description to advertise your vacancies and find qualified candidates. Feel free […]

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A Chiropractor is a medical professional specializing in neuromusculoskeletal issues, providing treatment and management plans to alleviate pain and improve patients’ quality of life. They employ holistic approaches such as spinal manipulation, adjustments, and therapeutic techniques to address musculoskeletal conditions.

Use this Chiropractor job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Chiropractor?

A Chiropractor is a medical professional specializing in the diagnosis, treatment, and management of neuromusculoskeletal conditions. They focus on providing holistic care to patients, particularly in the areas of pain management and improving overall well-being.

What does a Chiropractor do?

A Chiropractor works with patients to assess their physical condition, identify health concerns, and develop personalized treatment plans. They use various diagnostic tests, such as x-rays or ultrasounds, to understand the patient’s condition better. Chiropractors administer holistic treatments, including spinal manipulation, adjustments, massage, and other therapeutic techniques, to alleviate pain and improve the function of the musculoskeletal system. Their goal is to help patients achieve better health and alleviate discomfort through non-invasive and drug-free approaches.

Chiropractor responsibilities include:

  • Working with patients to identify health concerns and create a plan for treatment or management
  • Using tests, such as x-rays or ultrasounds, to better understand a patient’s condition
  • Administering holistic treatments, such as spinal manipulation, adjustments, massage and hot and cold compresses

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Marketing Associate job description https://resources.workable.com/marketing-associate-job-description Thu, 23 Feb 2017 19:16:14 +0000 https://resources.workable.com/?p=8660 A Marketing Associate is a professional responsible for supporting the planning and execution of marketing and advertising activities. They assist in conducting market research, analyzing consumer behavior data, and creating reports on marketing and sales metrics. This is a Marketing Associate job description template to help you attract qualified candidates for your open positions. This […]

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A Marketing Associate is a professional responsible for supporting the planning and execution of marketing and advertising activities. They assist in conducting market research, analyzing consumer behavior data, and creating reports on marketing and sales metrics.

This is a Marketing Associate job description template to help you attract qualified candidates for your open positions. This template is also easy to post to online job boards and careers pages.

What is a Marketing Associate?

A Marketing Associate is a professional who assists in planning and implementing marketing and advertising activities. They work to analyze market research, gather consumer behavior data, and create reports on marketing and sales metrics.

What does a Marketing Associate do?

A Marketing Associate manages daily administrative tasks, conducts market research, gathers consumer behavior data, creates reports on marketing metrics, assists in organizing promotional events, and coordinates with other teams to create advertising material.

Marketing Associate responsibilities include:

  • Managing daily administrative tasks to ensure the Marketing department runs smoothly
  • Conducting market research to identify new revenue opportunities
  • Gathering and analyzing consumer behavior data (e.g. web traffic and rankings)

marketing associate job description

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Forensic Accountant job description https://resources.workable.com/forensic-accountant-job-description Thu, 09 Feb 2017 14:53:25 +0000 https://resources.workable.com/?p=8429 A Forensic Accountant is a professional who collects and analyzes financial evidence for use in court. They specialize in identifying inaccuracies, tracing discrepancies, and preventing financial fraud. They play a crucial role in investigating complex business cases, developing risk reduction procedures, and presenting findings as trial evidence. What is a Forensic Accountant? A Forensic Accountant […]

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A Forensic Accountant is a professional who collects and analyzes financial evidence for use in court. They specialize in identifying inaccuracies, tracing discrepancies, and preventing financial fraud. They play a crucial role in investigating complex business cases, developing risk reduction procedures, and presenting findings as trial evidence.

What is a Forensic Accountant?

A Forensic Accountant is a professional who collects and analyzes financial evidence for use in court. They specialize in identifying inaccuracies, tracing discrepancies, and preventing financial fraud. Their role is crucial in investigating complex business cases and providing litigation support through detailed financial analysis.

What does a Forensic Accountant do?

A Forensic Accountant performs forensic research and analysis of financial data to identify potential fraud and revenue loss. They review financial documents, analyze data, and trace discrepancies. They also forecast and prevent financial frauds, report on revenue losses, and investigate complex business cases to minimize risk. Additionally, they provide litigation support and present findings as trial evidence, ensuring compliance with laws and accounting procedures. Their work helps uncover financial evidence and supports decision-making processes in legal proceedings.

Forensic Accountant responsibilities include:

  • Reviewing financial documents to identify inaccuracies
  • Analyzing financial data and tracing discrepancies
  • Forecasting and preventing financial frauds

forensic accountant job description

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Corporate Attorney job description https://resources.workable.com/corporate-attorney-job-description Tue, 16 Jul 2013 08:41:57 +0000 https://resources.workable.com/?p=469 A Corporate Attorney is a legal professional specializing in corporate law, responsible for consulting, handling legal processes, developing company policies, and safeguarding against legal risks. They provide guidance on various legal matters, represent the company in legal proceedings, and ensure compliance with laws and regulations. This Corporate Attorney job description template is optimized for posting on […]

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A Corporate Attorney is a legal professional specializing in corporate law, responsible for consulting, handling legal processes, developing company policies, and safeguarding against legal risks. They provide guidance on various legal matters, represent the company in legal proceedings, and ensure compliance with laws and regulations.

This Corporate Attorney job description template is optimized for posting on online job boards or careers pages and is easy to customize for your company.

What is a Corporate Attorney?

A Corporate Attorney is a legal professional specializing in corporate law and serving as an in-house counsel for a company. They handle complex legal matters, provide legal guidance, and ensure the legality of commercial transactions.

What does a Corporate Attorney do?

A Corporate Attorney consults and handles various corporate legal processes such as intellectual property, mergers and acquisitions, financial/securities offerings, compliance issues, transactions, agreements, lawsuits, and patents. They develop company policies, research and guard against legal risks, ensure compliance with rules and regulations, and represent the company in legal proceedings. They also draft and review legal documents, negotiate deals, and administer contracts. Ultimately, their role is to protect the company’s legal interests and provide guidance on legal rights and duties.

Corporate Attorney responsibilities include:

  • Consulting and handling all corporate legal processes
  • Developing company policy and position on legal issues
  • Researching, anticipating and guarding company against legal risks

corporate attorney job description

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HR & Admin Officer job description https://resources.workable.com/hr-admin-officer-job-description Wed, 11 Apr 2018 13:46:39 +0000 https://resources.workable.com/?p=30994 An HR & Admin Officer is responsible for managing personnel records, updating databases, and assisting in HR operations. They handle tasks such as creating company policies, scheduling interviews, and preparing HR-related reports. Use this HR & Admin Officer job description template to attract and hire junior candidates for your Human Resources department. What is an […]

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An HR & Admin Officer is responsible for managing personnel records, updating databases, and assisting in HR operations. They handle tasks such as creating company policies, scheduling interviews, and preparing HR-related reports.

Use this HR & Admin Officer job description template to attract and hire junior candidates for your Human Resources department.

What is an HR & Admin Officer?

An HR & Admin Officer is a professional responsible for supporting the day-to-day activities of the Human Resources department. They handle tasks related to personnel records, data management, policy creation, and recruitment assistance.

What does an HR & Admin Officer do?

An HR & Admin Officer maintains personnel records, updates databases, and creates guidelines and FAQ documents about company policies. They gather payroll data, publish job ads, schedule interviews, and prepare HR-related reports. They also develop training materials and respond to employee inquiries about benefits. Overall, their role is to ensure smooth HR operations and provide support to the HR department.

HR & Admin Officer responsibilities include:

  • Maintaining physical and digital personnel records like employment contracts and PTO requests
  • Updating internal databases with new hire information
  • Creating and distributing guidelines and FAQ documents about company policies

HR & Admin Officer job description

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Aircraft Mechanic job description https://resources.workable.com/aircraft-mechanic-job-description Tue, 21 Jan 2020 20:26:23 +0000 https://resources.workable.com/?p=68891 An Aircraft Mechanic is a professional responsible for maintaining and repairing aircraft systems and components. They inspect and diagnose malfunctions, use power and hand tools to fix parts, and ensure compliance with aviation safety regulations. Essential skills include troubleshooting, attention to detail, and manual dexterity. Share this aircraft mechanic job description template on job boards […]

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An Aircraft Mechanic is a professional responsible for maintaining and repairing aircraft systems and components. They inspect and diagnose malfunctions, use power and hand tools to fix parts, and ensure compliance with aviation safety regulations. Essential skills include troubleshooting, attention to detail, and manual dexterity.

Share this aircraft mechanic job description template on job boards and career pages to advertise your vacancies. Feel free to modify responsibilities and requirements based on your needs.

What is an aircraft mechanic?

Aircraft mechanics maintain and repair aircraft systems and their components. They oversee the operation of various aircraft types, including helicopters and jets.

What does an aircraft mechanic do?

Aircraft mechanics inspect mechanical, hydraulic and structural systems and diagnose malfunctions. They use power and hand tools (e.g. saws, grinders) to repair aircraft parts. For example, they fix broken wings and leaks. Aircraft mechanics also ensure compliance with aviation safety rules and regulations.

Aircraft mechanic duties include:

  • Using complex manuals and blueprints
  • Updating maintenance and repair logs
  • Running diagnostic tests

What skills do you need to be an aircraft mechanic?

Aircraft mechanics usually hold a certification for aviation mechanics (e.g. from the Federal Aviation Administration in the US). Troubleshooting, attention to detail, and manual dexterity are some of the most essential aircraft mechanic skills to have.

When building your own aircraft mechanic job description, make sure to include these skills along with any other specific requirements you may have.

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Forensic Pathologist job description https://resources.workable.com/forensic-pathologist-job-description Sat, 07 May 2022 13:52:55 +0000 https://resources.workable.com/?p=85064 A Forensic Pathologist is a medical professional who performs autopsies, examines specimens, and investigates sudden or unnatural deaths in collaboration with law enforcement. They determine the cause of death and provide expert testimony. Use this Forensic Pathologist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based […]

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A Forensic Pathologist is a medical professional who performs autopsies, examines specimens, and investigates sudden or unnatural deaths in collaboration with law enforcement. They determine the cause of death and provide expert testimony.

Use this Forensic Pathologist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Forensic Pathologist?

A Forensic Pathologist is a medical professional specializing in conducting autopsies and examining biological samples to determine the cause of death and investigate suspicious or unnatural deaths. They work closely with law enforcement agencies and provide expert analysis and testimony in legal proceedings.

What does a Forensic Pathologist do?

A Forensic Pathologist performs autopsies, examines tissues and bodily fluids, and investigates the circumstances surrounding a person’s death. They use their expertise to determine the cause, manner, and mechanisms of death, and provide crucial information to law enforcement agencies and medical professionals. Additionally, they may be involved in collecting evidence, preparing reports, and giving expert testimony in legal proceedings.

Forensic Pathologist responsibilities include:

  • Performing autopsies to determine cause of death
  • Undertaking examinations of specimens, tissues, organs, fluids, and blood to determine abnormalities
  • Investigating sudden and/or unnatural deaths, in conjunction with law enforcement when needed

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Executive Secretary job description https://resources.workable.com/executive-secretary-job-description Thu, 26 Nov 2015 15:18:34 +0000 https://resources.workable.com/?p=2793 An Executive Secretary is a competent professional who supports high-ranking officials by organizing schedules, attending meetings, managing correspondence, and performing various administrative tasks. They possess excellent time-management and organizational skills, proficiency in office software, and a strong understanding of business administration. This Executive Secretary job description template is optimized for posting on online job boards or […]

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An Executive Secretary is a competent professional who supports high-ranking officials by organizing schedules, attending meetings, managing correspondence, and performing various administrative tasks. They possess excellent time-management and organizational skills, proficiency in office software, and a strong understanding of business administration.

This Executive Secretary job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is an Executive Secretary?

An Executive Secretary is a competent professional who supports high-ranking officials by organizing schedules, attending meetings, managing correspondence, and performing various administrative tasks. They possess excellent time-management and organizational skills, proficiency in office software, and a strong understanding of business administration.

What does an Executive Secretary do?

An Executive Secretary maintains the executive’s agenda, plans appointments and meetings, attends meetings and takes minutes, handles phone calls, manages correspondence, arranges travel, maintains records, and assists in various administrative tasks. They ensure efficient coordination and support to executives, allowing them to focus on their managerial responsibilities.

Executive Secretary responsibilities include:

  • Maintaining executive’s agenda and assist in planning appointments, board meetings, conferences etc.
  • Attending meetings and keep minutes
  • Receiving and screening phone calls and redirecting them when appropriate

executive secretary job description

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Application Developer job description https://resources.workable.com/application-developer-job-description Thu, 10 Dec 2015 10:27:59 +0000 https://resources.workable.com/?p=2978 An Application Developer is a professional responsible for designing and coding functional software programs and applications. They collaborate with teams to set specifications, write high-quality code, conduct testing, and troubleshoot applications. This Application Developer job description template is optimized for posting on online job boards or careers pages and easy to customize for your company. What […]

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An Application Developer is a professional responsible for designing and coding functional software programs and applications. They collaborate with teams to set specifications, write high-quality code, conduct testing, and troubleshoot applications.

This Application Developer job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is an Application Developer?

A Application Developer is a professional who designs and codes functional software programs and applications. They collaborate with teams to set specifications, write high-quality code, conduct testing, and troubleshoot applications.

What does an Application Developer do?

A Application Developer translates client requirements into application features and ensures the timely delivery of fully functional software applications. They are responsible for understanding client needs, designing prototypes, writing code, performing testing, and maintaining technical documentation.

Application Developer responsibilities include:

  • Understanding client requirements and how they translate to new application features
  • Collaborating with development team and other IT staff to set specifications for new applications
  • Writing high-quality code to program complete applications on schedule 

application developer job description

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Translator job description https://resources.workable.com/translator-job-description Fri, 29 Sep 2017 08:31:09 +0000 https://resources.workable.com/?p=25607 A Translator is a professional who converts written or spoken material from one language to another while preserving the original meaning, format, and tone. They research industry-specific terminology, use specialized dictionaries and translation tools, and proofread their work for accuracy. Use this Translator job description template to attract qualified candidates. Feel free to modify language […]

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A Translator is a professional who converts written or spoken material from one language to another while preserving the original meaning, format, and tone. They research industry-specific terminology, use specialized dictionaries and translation tools, and proofread their work for accuracy.

Use this Translator job description template to attract qualified candidates. Feel free to modify language requirements based on your needs.

What is a Translator?

A Translator is a professional who specializes in converting written or spoken material from one language to another while maintaining the original meaning, format, and tone. They play a crucial role in facilitating communication and understanding between different language speakers.

What does a Translator do?

A Translator reads and comprehends given material, researches industry-specific terminology, and uses specialized dictionaries and translation tools to convert text and audio recordings from one language to one or more others. They ensure that the translated content accurately conveys the original meaning and tone. Translators also proofread and edit their work, collaborate with team members and clients, and stay updated on new translation tools and practices.

Translator responsibilities include:

  • Reading material and researching industry-specific terminology
  • Converting text and audio recordings in one language to one or more others
  • Ensuring translated texts conveys original meaning and tone

Translator job description

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Safety Officer job description https://resources.workable.com/safety-officer-job-description Mon, 14 Dec 2015 13:14:12 +0000 https://resources.workable.com/?p=3043 A Safety Officer is responsible for ensuring compliance with occupational health and safety (OHS) guidelines. They advise on safety measures, conduct risk assessments, and enforce preventative measures. Their role involves promoting a safe workplace, providing training, and investigating incidents to improve overall safety. This Safety Officer job description template is optimized for posting on online […]

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A Safety Officer is responsible for ensuring compliance with occupational health and safety (OHS) guidelines. They advise on safety measures, conduct risk assessments, and enforce preventative measures. Their role involves promoting a safe workplace, providing training, and investigating incidents to improve overall safety.

This Safety Officer job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is a Safety Officer?

A Safety Officer is an individual responsible for ensuring compliance with occupational health and safety (OHS) guidelines in a workplace. They play a crucial role in promoting a safe working environment by advising on safety measures, conducting risk assessments, and enforcing preventative measures. Their primary goal is to establish a safe workplace according to legal standards and foster a culture of attention to health and safety.

What does a Safety Officer do?

A Safety Officer is responsible for supporting the development of OHS policies and programs, advising and instructing on various safety-related topics, conducting risk assessments, and enforcing preventative measures. They review existing policies and measures, organize OHS training, inspect premises and work activities, investigate incidents, and prepare reports on occurrences. Their role also includes identifying hazards, ensuring compliance with legislation, and promoting a culture of health and safety in the workplace.

Safety Officer responsibilities include:

  • Supporting the development of OHS policies and programs
  • Advising and instructing on various safety-related topics (noise levels, use of machinery etc.)
  • Conducting risk assessment and enforcing preventative measures

 

safety officer job description

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Nutritionist job description https://resources.workable.com/nutritionist-job-description Fri, 06 Nov 2015 16:42:36 +0000 https://resources.workable.com/?p=2605 A nutritionist is a licensed professional who evaluates clients’ dietary needs, provides personalized nutrition plans, and offers counseling to address dietary restrictions. They possess a thorough understanding of biochemistry and human physiology to guide individuals towards better eating habits and overall health. This Nutritionist job description template is optimized for posting on online job boards […]

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A nutritionist is a licensed professional who evaluates clients’ dietary needs, provides personalized nutrition plans, and offers counseling to address dietary restrictions. They possess a thorough understanding of biochemistry and human physiology to guide individuals towards better eating habits and overall health.

This Nutritionist job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is a nutritionist?

A nutritionist is a licensed professional who assesses clients’ dietary needs, evaluates their health and exercise levels, sleep patterns, and food habits to provide comprehensive advice on nutrition. They help individuals improve their eating habits and overall well-being through personalized nutrition plans and counseling.

What does a nutritionist do?

A nutritionist evaluates clients’ dietary needs, clarifies information about the effects of nutrients on overall health, and offers counseling to suggest positive alterations in nutrition. They create personalized nutrition plans, set objectives, and provide support to help clients achieve their goals. Additionally, nutritionists conduct scientific research, write articles, and make presentations to educate the public about the impacts of nutrition on various aspects of life.

Nutritionist responsibilities include:

  • Evaluating the dietary needs of a client by assessing their health and exercise levels, sleep and food habits etc.
  • Clarifying information to clients and explaining the effects of nutrients on overall health condition
  • Offering counseling and suggest positive alterations in nutrition to address clients’ dietary restrictions

nutritionist job description

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Shipping Manager job description https://resources.workable.com/shipping-manager-job-description Fri, 26 Feb 2016 09:31:31 +0000 https://resources.workable.com/?p=3934 A Shipping Manager is a professional responsible for overseeing daily shipping and distribution operations. They use software to track and prioritize orders, manage important shipping documents, direct package flow, and collaborate with various departments to optimize processes. This Shipping Manager job description template is optimized for posting on online job boards or careers pages and […]

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A Shipping Manager is a professional responsible for overseeing daily shipping and distribution operations. They use software to track and prioritize orders, manage important shipping documents, direct package flow, and collaborate with various departments to optimize processes.

This Shipping Manager job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is a Shipping Manager?

A Shipping Manager is a professional who oversees daily shipping and distribution operations within an organization. They are responsible for tracking orders, managing shipping documents, directing package flow, and ensuring timely delivery of complete orders.

What does a Shipping Manager do?

A Shipping Manager is responsible for using software to track, check, prioritize, and route orders. They manage important shipping documents such as advanced shipping notice, pick slips, and bills of lading. Additionally, they oversee the entire process of preparing packages for shipment, inspect completed orders, supervise subordinates, control the shipping department’s budget, collaborate with other managers, resolve order-related issues, ensure compliance with regulations and company policies, and report activities and issues to management.

Shipping Manager responsibilities include:

  • Using software to track, check, prioritize and route orders
  • Managing all important documents such as advanced shipping notice, pick slips, bills of lading etc.
  • Directing the flow of packages from preparation to shipment

shipping manager job description

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Private Equity Associate job description https://resources.workable.com/private-equity-associate-job-description Wed, 01 Jun 2022 09:01:30 +0000 https://resources.workable.com/?p=85185 A Private Equity Associate is a professional who assists clients in identifying and managing investment opportunities. They conduct market research, build relationships with fund managers, and analyze potential investments. Their role involves evaluating investment strategies, structuring fund documentation, and providing clients with direction to maximize returns. Use this Private Equity Associate job description to advertise […]

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A Private Equity Associate is a professional who assists clients in identifying and managing investment opportunities. They conduct market research, build relationships with fund managers, and analyze potential investments. Their role involves evaluating investment strategies, structuring fund documentation, and providing clients with direction to maximize returns.

Use this Private Equity Associate job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Private Equity Associate?

A Private Equity Associate is a business executive who works in the field of investment banking and assists clients in identifying and managing investment opportunities. They analyze market trends, evaluate potential investments, and cultivate relationships with fund managers to ensure client success.

What does a Private Equity Associate do?

A Private Equity Associate conducts industry and market research, maintains relationships with fund managers, and analyzes potential investment opportunities on behalf of clients. They draft proposals, negotiate fund documentation, and support fundraising activities. Their role involves providing insights and directions to clients, attending investor meetings, and serving on advisory boards of portfolio entities.

Private Equity Associate responsibilities include:

  • Conducting industry and market research to learn about fund management teams on behalf of their clients
  • Cultivating and maintaining relationships with those fund managers to ensure client success
  • Analyzing potential fund investment opportunities, including evaluating the fund manager’s track record, investment strategy, value-add, and investment team

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Pastry Chef job description https://resources.workable.com/pastry-chef-job-description Fri, 06 Nov 2015 16:51:24 +0000 https://resources.workable.com/?p=2609 A Pastry Chef is a skilled professional responsible for preparing a wide variety of delicious desserts, pastries, and sweet goods. They create new and enticing recipes, decorate pastries to ensure beautiful presentation, and maintain the quality of ingredients and equipment. This Pastry Chef job description template is optimized for posting on online job boards or careers […]

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A Pastry Chef is a skilled professional responsible for preparing a wide variety of delicious desserts, pastries, and sweet goods. They create new and enticing recipes, decorate pastries to ensure beautiful presentation, and maintain the quality of ingredients and equipment.

This Pastry Chef job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is a Pastry Chef?

A Pastry Chef is a skilled culinary professional who specializes in creating a wide variety of delicious desserts, pastries, and sweet goods. They have expertise in baking techniques, recipe development, and pastry decoration, using their creativity to craft enticing treats.

What does a Pastry Chef do?

A Pastry Chef is responsible for preparing and baking various goods, such as cakes, cookies, pies, and bread, following traditional and modern recipes. They also create new and exciting desserts to enhance menus and engage customers. Additionally, Pastry Chefs decorate pastries using different icings and toppings to ensure visually appealing presentations. They manage ingredient stocks, maintain equipment, guide and train staff, and ensure compliance with sanitation and safety standards.

Pastry Chef responsibilities include:

  • Preparing a wide variety of goods such as cakes, cookies, pies, bread etc. following traditional and modern recipes
  • Creating new and exciting desserts to renew our menus and engage the interest of customers
  • Decorating pastries using different icings, toppings etc. to ensure the presentation will be beautiful and exciting

pastry chef job description

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Environmental Services job description https://resources.workable.com/environmental-services-worker-job-description Mon, 23 May 2022 12:03:46 +0000 https://resources.workable.com/?p=85149 An Environmental Services Worker is a professional responsible for cleaning and maintaining a facility to ensure cleanliness and sanitation. They perform tasks such as mopping, sweeping, and dusting to create a safe and hygienic environment for employees and visitors. Use this Environmental Services Worker job description to advertise your vacancies and find qualified candidates. Feel […]

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An Environmental Services Worker is a professional responsible for cleaning and maintaining a facility to ensure cleanliness and sanitation. They perform tasks such as mopping, sweeping, and dusting to create a safe and hygienic environment for employees and visitors.

Use this Environmental Services Worker job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is an Environmental Services Worker?

An Environmental Services Worker is a professional who performs cleaning and sanitation tasks in an organization to maintain clean and sanitary environments for workers and visitors. They handle duties such as mopping, sweeping, and disinfecting surfaces to ensure a safe and hygienic workplace.

What does an Environmental Services Worker do?

An Environmental Services Worker is responsible for maintaining cleanliness and sanitation in an organization. They perform tasks such as mopping, sweeping, and dusting to ensure areas are clean and safe. They also handle duties like replenishing supplies and disinfecting high-traffic areas. Their goal is to create a clean and hygienic environment for employees and visitors.

Environmental Services Worker responsibilities include:

  • Performing a range of cleaning tasks like mopping, sweeping, and floor buffing
  • Distributing linens and tracking the linens used in each department
  • Refilling toilet paper and other paper products as needed

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Cloud Architect job description https://resources.workable.com/cloud-architect-job-description Sat, 07 May 2022 12:23:40 +0000 https://resources.workable.com/?p=85051 A Cloud Architect is a professional responsible for managing and maintaining an organization’s cloud computing system. They develop and implement cloud strategies, evaluate applications and hardware, and ensure the effective functioning of cloud systems. Use this Cloud Architect job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements […]

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A Cloud Architect is a professional responsible for managing and maintaining an organization’s cloud computing system. They develop and implement cloud strategies, evaluate applications and hardware, and ensure the effective functioning of cloud systems.

Use this Cloud Architect job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Cloud Architect?

A Cloud Architect is an IT professional who oversees the management and maintenance of an organization’s cloud computing system. They are responsible for developing cloud strategies, evaluating cloud applications and hardware, and organizing cloud systems to meet the operational needs of the organization.

What does a Cloud Architect do?

A Cloud Architect designs and implements cloud solutions for an organization, ensuring the smooth functioning of cloud systems with minimal downtime. They evaluate and select cloud providers, establish best practices for cloud adoption, and work with IT teams to monitor cloud privacy and address technical issues. Their role also involves staying updated on cloud computing technologies and trends, and effectively communicating complex cloud reports to management and IT partners.

Cloud Architect responsibilities include:

  • Creating a well-informed cloud strategy and managing the adaptation process
  • Evaluating cloud applications, hardware, and software
  • Developing and organizing cloud systems

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Surveyor job description https://resources.workable.com/surveyor-job-description Fri, 08 Nov 2019 21:49:17 +0000 https://resources.workable.com/?p=35312 A Surveyor is a professional who estimates property boundaries and measures land features for construction projects, mapmaking, mining, and legal purposes. They use specialized equipment to accurately determine land measurements and create maps and reports of survey results. Use this surveyor job description to advertise your open roles and find reliable candidates for your company. […]

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A Surveyor is a professional who estimates property boundaries and measures land features for construction projects, mapmaking, mining, and legal purposes. They use specialized equipment to accurately determine land measurements and create maps and reports of survey results.

Use this surveyor job description to advertise your open roles and find reliable candidates for your company. Feel free to modify responsibilities and requirements based on your needs.

What is a surveyor?

Surveyors estimate property boundaries for construction projects. They also provide useful data for mapmaking, mining, and legal purposes.

What does a surveyor do?

Surveyors measure land features, such as depth and shape, based on reference points. They examine previous land records to verify data from on-site surveys. Surveyors also prepare maps and reports, and present results to clients.

Surveyor job duties include:

  • Measuring property boundaries 
  • Creating records of survey results
  • Supervising staff on-site

What skills do you need to be a surveyor?

Surveyors usually hold a degree in Civil Engineering or relevant field and a valid surveyor certificate. They have excellent mathematical and problem-solving skills. These professionals also have the ability to effectively collaborate with diverse disciplines, such as engineers and architects. To succeed in this role, knowledge of CAD software, GPS and GIS systems are important.

When creating your own surveyor job description, make sure to mention these skills along with other specific requirements of the role.

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Respiratory Therapist job description https://resources.workable.com/respiratory-therapist-job-description Fri, 07 Jan 2022 17:40:01 +0000 https://resources.workable.com/?p=83847 A Respiratory Therapist (RT) is a medical professional who specializes in providing care for patients with breathing or cardiopulmonary disorders. They assess patients, conduct diagnostic tests, develop treatment plans, and administer respiratory therapy to improve lung function and manage respiratory conditions. Use this Respiratory Therapist job description to advertise your vacancies and find qualified candidates. […]

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A Respiratory Therapist (RT) is a medical professional who specializes in providing care for patients with breathing or cardiopulmonary disorders. They assess patients, conduct diagnostic tests, develop treatment plans, and administer respiratory therapy to improve lung function and manage respiratory conditions.

Use this Respiratory Therapist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Respiratory Therapist (RT)?

A Respiratory Therapist (RT) is a medical professional who specializes in caring for patients with breathing or cardiopulmonary disorders. They play a critical role in assessing and treating respiratory conditions, conducting diagnostic tests, and administering respiratory therapy. RTs work collaboratively with healthcare teams to provide comprehensive care for patients with respiratory diseases, aiming to improve lung function and enhance overall respiratory health.

What does a Respiratory Therapist (RT) do?

A Respiratory Therapist (RT) is responsible for assessing patients with respiratory disorders, conducting diagnostic tests, developing treatment plans, and administering respiratory therapy. They operate medical devices, monitor patient responses, and provide emergency care when needed. RTs work closely with healthcare teams to manage respiratory conditions, improve lung function, and enhance patient well-being. They also educate patients about respiratory health and disease prevention.

Respiratory Therapist responsibilities include:

  • Monitoring patient physiological responses to therapy 
  • Working as part of a team of health care professionals to manage patient care 
  • Setting up and operating devices

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OB-GYN job description https://resources.workable.com/ob-gyn-job-description/ Wed, 13 Apr 2022 02:30:07 +0000 https://resources.workable.com/?p=84860 An Obstetrician-Gynecologist (OB-GYN) is a medical professional specializing in women’s health, including reproductive organs and conditions such as diabetes. They perform tests, diagnose disorders, and provide treatments. OB-GYNs monitor expectant mothers, educate patients on disease prevention, collaborate with medical teams, and stay updated with advancements. Use this OB-GYN job description to advertise your vacancies and […]

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An Obstetrician-Gynecologist (OB-GYN) is a medical professional specializing in women’s health, including reproductive organs and conditions such as diabetes. They perform tests, diagnose disorders, and provide treatments. OB-GYNs monitor expectant mothers, educate patients on disease prevention, collaborate with medical teams, and stay updated with advancements.

Use this OB-GYN job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is an Obstetrician-Gynecologist (OB-GYN)?

An Obstetrician-Gynecologist (OB-GYN) is a medical professional who specializes in women’s health, specifically in reproductive organs and related conditions. They provide comprehensive care for women throughout various stages of life, including pregnancy, childbirth, and postpartum care.

What does an Obstetrician-Gynecologist (OB-GYN) do?

An OB-GYN performs a wide range of medical duties related to women’s health. They conduct examinations, diagnostic tests, and screenings, such as pap smears, pelvic exams, and breast exams. They diagnose and treat disorders and diseases specific to the female reproductive system. Additionally, OB-GYNs provide prenatal care, assist in childbirth, and offer guidance on family planning and reproductive health.

OB-GYN responsibilities include:

  • Performing a wide range of tests, including pap smears and pelvic and breast exams
  • Diagnosing and prescribing treatments for disorders and diseases
  • Conducting routine check-ups on patients

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Junior Designer job description https://resources.workable.com/junior-designer-job-description Fri, 12 May 2017 09:00:19 +0000 https://resources.workable.com/?p=13559 A Junior Designer is a creative professional responsible for participating in design projects, producing drafts and prototypes, and refining designs based on feedback. They collaborate with a team and use design software to create impactful solutions. This Junior Designer job description template is optimized for posting to online job boards or careers pages and easy […]

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A Junior Designer is a creative professional responsible for participating in design projects, producing drafts and prototypes, and refining designs based on feedback. They collaborate with a team and use design software to create impactful solutions.

This Junior Designer job description template is optimized for posting to online job boards or careers pages and easy to customize for your company.

What is a Junior Designer?

A Junior Designer is a creative professional who works under the guidance of a Senior Designer to create engaging designs and solutions for various projects. They bring ideas to life by producing drafts, prototypes, and final design solutions.

What does a Junior Designer do?

A Junior Designer participates in design projects from start to finish, utilizing their creativity and attention to detail. They use design software and techniques to create drafts and prototypes, collaborate with team members, and pitch creative ideas. They also incorporate feedback to continuously improve their designs and contribute to the successful launch of projects.

Junior Designer responsibilities include:

  • Participating in various design projects from concept to completion
  • Producing drafts, prototypes and engaging design solutions
  • Listening to feedback to hone skills and improve design

junior designer job description

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Chemical Engineer job description https://resources.workable.com/chemical-engineer-job-description Thu, 28 Apr 2022 13:42:51 +0000 https://resources.workable.com/?p=84978 A Chemical Engineer is a professional who applies scientific and engineering principles to improve processes and equipment used in the production of various products. They analyze data, conduct research, and design solutions to increase efficiency, quality, and safety. Use this Chemical Engineer job description to advertise your vacancies and find qualified candidates. Feel free to […]

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A Chemical Engineer is a professional who applies scientific and engineering principles to improve processes and equipment used in the production of various products. They analyze data, conduct research, and design solutions to increase efficiency, quality, and safety.

Use this Chemical Engineer job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Chemical Engineer?

A Chemical Engineer is a professional who applies scientific and engineering principles to improve processes and equipment used in the production of various products. They work with chemicals, fuels, drugs, food, and other substances to optimize efficiency and ensure quality standards are met.

What does a Chemical Engineer do?

A Chemical Engineer conducts research, analyzes data, and designs solutions to improve production processes and equipment. They work on minimizing waste, increasing product quality, and implementing safety procedures. They collaborate with a team of engineers, run simulations, and communicate findings to stakeholders. Overall, their role involves optimizing production, solving problems, and enhancing efficiency in chemical-related industries.

Chemical Engineer responsibilities include:

  • Using scientific, mathematical and engineering principles to solve problems and improve processes
  • Designing, proposing, implementing, reviewing and correcting plans to ensure company goals are achieved
  • Observing production processes, conducting research and finding ways to increase efficiency and quality

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Estimator job description https://resources.workable.com/estimator-job-description Fri, 27 Nov 2015 14:41:10 +0000 https://resources.workable.com/?p=2808 An Estimator is a professional responsible for assessing the cost of construction projects. They collaborate with contractors to evaluate risks, estimate timelines, and ensure projects stay within budget constraints set by clients. Use this estimator job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your […]

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An Estimator is a professional responsible for assessing the cost of construction projects. They collaborate with contractors to evaluate risks, estimate timelines, and ensure projects stay within budget constraints set by clients.

Use this estimator job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

Estimator responsibilities include:

  • Understanding the project/program and its requirements
  • Determining key variables for cost and other estimates
  • Gathering first-hand information from sites, warehouses or other venues

estimator job description

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Cafe Manager job description https://resources.workable.com/cafe-manager-job-description Fri, 02 Mar 2018 14:18:37 +0000 https://resources.workable.com/?p=30795 A Cafe Manager is responsible for overseeing the daily operations of a cafe, including managing staff, ordering supplies, and ensuring excellent customer service. They coordinate with vendors, track finances, and maintain cleanliness. Use this Cafe Manager job description template to attract and hire qualified candidates for your coffeehouse, coffee shop or cafe. What is a […]

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A Cafe Manager is responsible for overseeing the daily operations of a cafe, including managing staff, ordering supplies, and ensuring excellent customer service. They coordinate with vendors, track finances, and maintain cleanliness.

Use this Cafe Manager job description template to attract and hire qualified candidates for your coffeehouse, coffee shop or cafe.

What is a Cafe Manager?

A Cafe Manager is an individual responsible for organizing and managing the day-to-day operations of a cafe. They oversee staff, ensure excellent customer service, handle ordering and inventory, and track financial records to increase profitability and customer engagement.

What does a Cafe Manager do?

A Cafe Manager is responsible for managing the daily operations of a cafe, including scheduling staff, training employees, ordering supplies, monitoring finances, and maintaining a clean and inviting environment. They also nurture customer relationships, resolve issues, and strive to create a popular and reputable local cafe.

Cafe Manager responsibilities include:

  • Managing day-to-day operations of the cafe
  • Hiring and onboarding new wait staff and baristas
  • Training employees on drinks preparation and proper use of coffee equipment

Cafe Manager job description

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Forensic Psychologist job description https://resources.workable.com/forensic-psychologist-job-description Tue, 04 Jan 2022 16:14:58 +0000 https://resources.workable.com/?p=83796 A Forensic Psychologist is a specialist who applies psychological knowledge to the criminal justice system, providing assessments, expert testimony, and support in understanding criminal behavior and mental health. They work with courts, prisons, and law enforcement agencies. Use this Forensic Psychologist job description to advertise your vacancies and find qualified candidates. Feel free to modify […]

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A Forensic Psychologist is a specialist who applies psychological knowledge to the criminal justice system, providing assessments, expert testimony, and support in understanding criminal behavior and mental health. They work with courts, prisons, and law enforcement agencies.

Use this Forensic Psychologist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a forensic psychologist?

A forensic psychologist is a specialist who applies their knowledge and understanding of psychology to the criminal justice system, either as an expert witness or practitioner. They assess individuals, conduct psychological evaluations, and provide expert opinions on competency and criminal behavior.

What does a forensic psychologist do?

A forensic psychologist assesses individuals to establish cognitive abilities and behavioral/mental health. They perform competency, triage, and suicide risk assessments, compile reviews of each patient, and provide expert testimony in court. They also consult with multidisciplinary teams, educate on psychological issues, and administer psychological tests.

Forensic Psychologist responsibilities include:

  • Assessing individuals to establish cognitive abilities and behavioral/mental health
  • Helping those in need by performing competency, triage, and suicide risk assessments
  • Compiling quantitative and qualitative reviews of each patient

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Sommelier job description https://resources.workable.com/sommelier-job-description Thu, 08 Mar 2018 15:35:10 +0000 https://resources.workable.com/?p=30821 A Sommelier is a wine expert responsible for creating wine lists, recommending food and wine pairings, and advising guests on wine choices. They collaborate with chefs, manage the wine cellar, and ensure wines are served correctly. Use this Sommelier job description template to attract and hire wine experts for your restaurant, hotel or resort. Feel […]

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A Sommelier is a wine expert responsible for creating wine lists, recommending food and wine pairings, and advising guests on wine choices. They collaborate with chefs, manage the wine cellar, and ensure wines are served correctly.

Use this Sommelier job description template to attract and hire wine experts for your restaurant, hotel or resort. Feel free to customize job duties and requirements based on your needs.

What is a Sommelier?

A Sommelier is a wine expert who curates wine lists, recommends food and wine pairings, and advises guests on wine selections based on their preferences and food choices. They possess extensive knowledge of wines, vineyards, and the winemaking process.

What does a Sommelier do?

A Sommelier creates and updates wine lists, collaborates with chefs to pair wines with food, advises guests on wine choices, ensures proper wine service, manages the wine cellar, and conducts wine tastings. They also stay informed about different wine varieties, prices, and regional production.

Sommelier responsibilities include:

  • Creating and updating the wine list in coordination with chefs and the Food and Beverage Manager
  • Recommending food and wine pairings
  • Advising guests on wines based on their personal tastes and food choices

Sommelier job description

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HR Business Partner job description https://resources.workable.com/hr-business-partner-job-description Fri, 22 Jul 2016 06:53:27 +0000 https://resources.workable.com/?p=5901 An HR Business Partner is a professional who provides HR guidance, analyzes metrics, resolves employee relations issues, and works with management to improve work relationships and productivity. They act as consultants, aligning HR practices with business goals. This HR Business Partner job description template can help you attract the best candidates for your Human Resources […]

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An HR Business Partner is a professional who provides HR guidance, analyzes metrics, resolves employee relations issues, and works with management to improve work relationships and productivity. They act as consultants, aligning HR practices with business goals.

This HR Business Partner job description template can help you attract the best candidates for your Human Resources Department and is easy to customize to meet your company’s specific job requirements.

What is an HR Business Partner?

An HR Business Partner is a professional who oversees HR operations, provides guidance to management, analyzes HR metrics, resolves employee relations issues, and suggests HR strategies aligned with business goals.

What does an HR Business Partner do?

An HR Business Partner consults with line management, provides daily HR guidance, analyzes trends and metrics, resolves complex employee relations issues, improves work relationships and productivity, and suggests HR strategies. They act as consultants, aligning HR practices with business goals to support the organization’s success.

HR Business Partner responsibilities include:

  • Consulting with line management and provide daily HR guidance
  • Analyzing trends and metrics with the HR department
  • Resolving complex employee relations issues and address grievances

hr business partner job description

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Film Director job description https://resources.workable.com/film-director-job-description/ Thu, 28 Apr 2022 12:06:35 +0000 https://resources.workable.com/?p=84969 A Film Director is a creative professional who guides and manages the artistic elements of a film production. They collaborate with actors, interpret scripts, and oversee the visual storytelling to bring the narrative to life. Use this Film Director job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and […]

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A Film Director is a creative professional who guides and manages the artistic elements of a film production. They collaborate with actors, interpret scripts, and oversee the visual storytelling to bring the narrative to life.

Use this Film Director job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Film Director?

A Film Director is a creative professional who oversees the artistic aspects of a film production. They are responsible for guiding and managing the actors and film crew, interpreting scripts, and ensuring the visual storytelling aligns with the desired narrative style.

What does a Film Director do?

A Film Director plays a pivotal role in the filmmaking process. They collaborate with actors, read and develop scripts, and motivate the cast and crew to deliver their best performances. They also make critical decisions regarding set locations, budget management, and artistic execution. Ultimately, their goal is to bring the script to life through visual storytelling and create a cohesive and engaging final film.

Film Director responsibilities include:

  • Ensuring that actors and the film crew interpret a script based on the film’s narrative style
  • Motivating actors to produce their best dramatic performance
  • Reading scripts and working on its continued development

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Employee Relations job description https://resources.workable.com/employee-relations-specialist-job-description Sat, 07 May 2022 13:13:59 +0000 https://resources.workable.com/?p=85059 An Employee Relations Specialist is an HR professional responsible for maintaining positive employee relationships and ensuring compliance with employment laws. They handle employee records, facilitate training, and provide guidance on HR policies and procedures. Use this Employee Relations Specialist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and […]

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An Employee Relations Specialist is an HR professional responsible for maintaining positive employee relationships and ensuring compliance with employment laws. They handle employee records, facilitate training, and provide guidance on HR policies and procedures.

Use this Employee Relations Specialist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is an Employee Relations Specialist?

An Employee Relations Specialist is an HR professional who specializes in maintaining positive relationships between employees and the organization. They handle various employee-related tasks such as counseling, recruitment, background checks, and ensuring compliance with employment laws.

What does an Employee Relations Specialist do?

An Employee Relations Specialist is responsible for providing counseling services to employees, participating in recruitment and dismissal processes, and performing employee background checks. They also communicate HR policies, collect and analyze employee data, and oversee employee training. Their role is crucial in maintaining a productive work environment and ensuring compliance with regulatory standards.

Employee Relations Specialist responsibilities include:

  • Offering counseling services to employees
  • Participating in recruitment and dismissal processes
  • Performing employee background checks and verifying information

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Electronic technician job description https://resources.workable.com/electronic-technician-job-description Fri, 22 Nov 2019 18:24:12 +0000 https://resources.workable.com/?p=35418 An Electronic Technician is a professional responsible for setting up, maintaining, and repairing electronic systems and devices. They diagnose malfunctions, perform tests, and follow technical manuals to ensure proper functioning of equipment. This Electronic Technician job description template is optimized for posting in online job boards or careers pages and easy to customize for your […]

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An Electronic Technician is a professional responsible for setting up, maintaining, and repairing electronic systems and devices. They diagnose malfunctions, perform tests, and follow technical manuals to ensure proper functioning of equipment.

This Electronic Technician job description template is optimized for posting in online job boards or careers pages and easy to customize for your company.

What is an electronic technician?

Electronic technicians are responsible for set up, repair, and maintenance of electronic systems and equipment.

What does an electronic technician do?

Electronic technician duties include running performance analyses on electronic devices and reporting on results. They create prototypes based on complex manuals. They also troubleshoot and replace faulty materials.

Overall, electronic technician job responsibilities include:

  • Installing and repairing electronic equipment
  • Aligning and calibrating cables and wiring
  • Monitoring and reporting on project progress

When building your own electronic technician job description, make sure to tailor these responsibilities and requirements to the position at hand.

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Campus Recruiter job description https://resources.workable.com/campus-recruiter-job-description Thu, 15 Mar 2018 10:23:27 +0000 https://resources.workable.com/?p=30858 A Campus Recruiter is responsible for attracting and hiring students and recent graduates through various recruitment strategies. They host career days, attend college fairs, and screen resumes, conducting interviews and assessments. They build relationships with universities, promote employer branding, and report on recruiting metrics. Use this Campus Recruiter job description template to hire qualified HR […]

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A Campus Recruiter is responsible for attracting and hiring students and recent graduates through various recruitment strategies. They host career days, attend college fairs, and screen resumes, conducting interviews and assessments. They build relationships with universities, promote employer branding, and report on recruiting metrics.

Use this Campus Recruiter job description template to hire qualified HR professionals who’ll recruit college students and recent graduates to work for your company.

What is a Campus Recruiter?

A Campus Recruiter is an HR professional who specializes in attracting and hiring students and recent graduates for organizations. They engage with universities, attend career fairs, and host career days to connect with potential candidates. Their responsibilities include screening resumes, conducting interviews, and assessing skills for entry-level positions and internships. By building relationships with educational institutions, they contribute to the company’s employer branding efforts and attract talented individuals from college communities.

What does a Campus Recruiter do?

A Campus Recruiter plays a crucial role in the recruitment of students and recent graduates. They organize in-house career days, attend college career fairs, and promote the employer brand to attract potential candidates. They are responsible for screening resumes, conducting interviews, and performing skills assessments for junior positions and internships. Additionally, they maintain relationships with universities, advertise open roles, and design internship programs. Their goal is to attract high-potential employees from college communities and build a strong employer brand among students and recent graduates.

Campus Recruiter responsibilities include:

  • Hosting in-house career days for students and recent graduates by department or field of expertise
  • Attending college career fairs, interacting with students and promoting our employer brand
  • Screening resumes, conducting interviews and performing skills assessment tests for junior positions and internships

Campus Recruiter job description

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Animator job description https://resources.workable.com/animator-job-description Wed, 23 Mar 2016 15:29:10 +0000 https://resources.workable.com/?p=4303 An Animator is a creative professional responsible for bringing scripts and storylines to life through visually captivating computer-generated animations. They utilize their expertise in 2D/3D or other animation techniques to create models, illustrations, and special effects, collaborating with production crews to deliver impressive visual frames for films, games, or videos. This Animator job description template […]

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An Animator is a creative professional responsible for bringing scripts and storylines to life through visually captivating computer-generated animations. They utilize their expertise in 2D/3D or other animation techniques to create models, illustrations, and special effects, collaborating with production crews to deliver impressive visual frames for films, games, or videos.

This Animator job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is an Animator?

An Animator is a creative professional who brings scripts and storylines to life through visually captivating computer-generated animations. They use their expertise in animation techniques and CGI software to create models, illustrations, and special effects, ultimately giving life to characters and storylines in films, games, or videos.

What does an Animator do?

An Animator is responsible for reading scripts and storylines to understand animation requirements, developing storyboards for the initial stages of production, and creating visual frames using 2D/3D or other animation techniques. They collaborate with production crews, utilize CGI software, and ensure synchronization of frames and audio to deliver impressive computer-generated animations that enhance storytelling and engage audiences.

Animator responsibilities include:

  • Reading scripts and storylines to understand animation requirements
  • Preparing presentations with raw designs to customers
  • Developing storyboards for the initial stages of production

animator job description

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Recruitment Assistant job description https://resources.workable.com/recruitment-assistant-job-description Tue, 20 Nov 2018 10:54:33 +0000 https://resources.workable.com/?p=31877 A Recruitment Assistant is a professional who provides support to recruiting teams by coordinating hiring activities, scheduling interviews, screening resumes, and maintaining candidate databases. They assist with onboarding and handle administrative tasks to ensure a smooth hiring process. Use this Recruitment Assistant job description template to attract qualified people who can support and improve your […]

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A Recruitment Assistant is a professional who provides support to recruiting teams by coordinating hiring activities, scheduling interviews, screening resumes, and maintaining candidate databases. They assist with onboarding and handle administrative tasks to ensure a smooth hiring process.

Use this Recruitment Assistant job description template to attract qualified people who can support and improve your hiring process.

What is a Recruitment Assistant?

A Recruitment Assistant is a professional who supports recruiting teams by coordinating hiring activities, scheduling interviews, screening resumes, and maintaining candidate databases. They assist with onboarding and handle administrative tasks to ensure a smooth hiring process.

What does a Recruitment Assistant do?

A Recruitment Assistant is responsible for coordinating hiring activities, scheduling interviews, screening resumes, and maintaining candidate databases. They assist with onboarding processes and handle administrative tasks such as drafting offer letters and preparing job ads. Additionally, they support interviewers and candidates by managing calendars and resolving issues promptly. A Recruitment Assistant plays a crucial role in ensuring efficient and organized recruitment processes within an organization.

Recruitment Assistant responsibilities include:

  • Supporting recruiting teams with clerical duties
  • Scheduling interviews and balancing calendars for interviewers and candidates
  • Helping with initial applicant screening

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Assistant Controller job description https://resources.workable.com/assistant-controller-job-description Fri, 05 Feb 2016 12:42:06 +0000 https://resources.workable.com/?p=3728 An Assistant Controller supports accounting management, formulates internal controls, and prepares financial statements. They manage journal entries, assist with budgets and forecasts, and ensure compliance. Proficiency in GAAP, MS Office, and accounting software is required. This Assistant Controller job description template is optimized for posting to online job boards or careers pages and easy to […]

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An Assistant Controller supports accounting management, formulates internal controls, and prepares financial statements. They manage journal entries, assist with budgets and forecasts, and ensure compliance. Proficiency in GAAP, MS Office, and accounting software is required.

This Assistant Controller job description template is optimized for posting to online job boards or careers pages and easy to customize for your company.

What is an Assistant Controller?

An Assistant Controller is a professional who supports accounting management, assists in formulating internal controls, and helps prepare financial statements. They work closely with the controller to ensure compliance with regulations and accounting guidelines.

What does an Assistant Controller do?

An Assistant Controller is responsible for various tasks, including supporting accounting management, formulating internal controls and policies, preparing financial statements, managing journal entries, assisting in budgeting and forecasting, and reviewing accounting information for accuracy. They utilize accounting software, analyze data, and contribute to the financial reporting and control processes of the company.

Assistant Controller responsibilities include:

  • Supporting most aspects of accounting management
  • Assisting in the formulation of internal controls and policies to comply with legislation and established best practices
  • Assisting in the preparation of financial statements in compliance with official guidelines and requirements

assistant controller job description

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Photographer job description https://resources.workable.com/photographer-job-description Wed, 07 Aug 2013 15:15:49 +0000 https://resources.workable.com/?p=654 A Photographer is a skilled professional who captures moments on film and uses images to convey stories. They collaborate with art teams, develop concepts, and employ various techniques to achieve desired results. Photographers possess expertise in shooting, editing, and maintaining photographic equipment. This Photographer job description template is optimized for posting in online job boards […]

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A Photographer is a skilled professional who captures moments on film and uses images to convey stories. They collaborate with art teams, develop concepts, and employ various techniques to achieve desired results. Photographers possess expertise in shooting, editing, and maintaining photographic equipment.

This Photographer job description template is optimized for posting in online job boards or careers pages and easy to customize for your company.

What is a Photographer?

A Photographer is a skilled professional who specializes in capturing moments on film and using images to convey stories. They work closely with art teams, understand specifications, and develop concepts to create visual narratives. A Photographer’s role involves taking photographs, processing images, and ensuring they meet the desired results. They also utilize editing techniques, maintain and operate photography equipment, and adhere to specifications for lighting, composition, and background. A Photographer’s goal is to produce high-quality images that communicate effectively and evoke emotions.

What does a Photographer do?

A Photographer is responsible for capturing moments and telling stories through images. They collaborate with art teams, understand project requirements, and develop concepts accordingly. Photographers take photographs, process them using various editing methods, and continuously strive to improve image quality. They work with traditional and modern photography equipment, arrange objects and scenes, and direct participants during photoshoots. Photographers maintain archives of photographic images, stay updated with best practices and techniques, and apply them effectively. Their ultimate objective is to produce visually compelling and impactful photographs.

Photographer responsibilities include:

  • Taking the brief to understand specifications and working closely with our art team to develop the concept
  • Capturing and processing images until you achieve desired results
  • Shooting poses that don’t look posed

photographer job description

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Budget Analyst job description https://resources.workable.com/budget-analyst-job-description Mon, 30 May 2016 12:40:02 +0000 https://resources.workable.com/?p=5158 A Budget Analyst is a professional responsible for reviewing budgets, conducting financial analyses, and providing recommendations to allocate funds effectively. They ensure compliance with regulations, monitor spending trends, and collaborate with stakeholders to develop comprehensive budgets. Post this Budget Analyst job description template to online job boards and careers pages to attract qualified candidates for […]

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A Budget Analyst is a professional responsible for reviewing budgets, conducting financial analyses, and providing recommendations to allocate funds effectively. They ensure compliance with regulations, monitor spending trends, and collaborate with stakeholders to develop comprehensive budgets.

Post this Budget Analyst job description template to online job boards and careers pages to attract qualified candidates for your positions.

Budget Analyst responsibilities include:

  • Reviewing budget proposals and funding requests
  • Conducting cost/benefit and other types of analyses
  • Submitting budget recommendations for approval or rejection of funding requests

budget analyst job description

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Talent Acquisition Coordinator job description https://resources.workable.com/talent-acquisition-coordinator-job-description Thu, 10 Aug 2017 13:26:39 +0000 https://resources.workable.com/?p=21581 A Talent Acquisition Coordinator is responsible for supporting the recruitment process by crafting job descriptions, preparing job offer letters, and conducting compensation analyses. They maintain candidate databases, coordinate interviews, and assist with onboarding. Familiarity with Applicant Tracking Systems and organizational skills are essential. Post this Talent Acquisition Coordinator job description template to online job boards […]

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A Talent Acquisition Coordinator is responsible for supporting the recruitment process by crafting job descriptions, preparing job offer letters, and conducting compensation analyses. They maintain candidate databases, coordinate interviews, and assist with onboarding. Familiarity with Applicant Tracking Systems and organizational skills are essential.

Post this Talent Acquisition Coordinator job description template to online job boards and careers pages to attract qualified candidates for your recruiting positions.

What is a Talent Acquisition Coordinator?

A Talent Acquisition Coordinator is a professional who supports the recruitment team by handling administrative tasks, crafting job descriptions, preparing job offer letters, and maintaining candidate databases.

What does a Talent Acquisition Coordinator do?

A Talent Acquisition Coordinator assists in the hiring process by providing administrative support, conducting compensation analyses, organizing candidate data, coordinating interviews, and assisting with new hire onboarding.

Talent Acquisition Coordinator responsibilities include:

  • Crafting and updating job descriptions.
  • Preparing job offer letters.
  • Conducting compensation and benefits analyses for various roles.

talent acquisition coordinator job description

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.Net Developer job description https://resources.workable.com/net-developer-job-description Thu, 27 Apr 2017 16:21:06 +0000 https://resources.workable.com/?p=12367 A .NET Developer is a professional who builds software applications using languages and technologies of the .NET framework. They are responsible for designing, coding, testing, and deploying applications, as well as providing technical support and maintaining software throughout its lifecycle. This .NET Developer job description template is optimized for posting to online job boards or […]

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A .NET Developer is a professional who builds software applications using languages and technologies of the .NET framework. They are responsible for designing, coding, testing, and deploying applications, as well as providing technical support and maintaining software throughout its lifecycle.

This .NET Developer job description template is optimized for posting to online job boards or careers pages and easy to customize for your company.

What is a .NET Developer?

A .NET Developer is a professional who builds software applications using languages and technologies of the .NET framework.

What does a .NET Developer do?

A .NET Developer develops, tests, and deploys software applications using .NET programming languages. They collaborate with internal teams to design software architecture, write clean and scalable code, and provide technical support throughout the software development lifecycle.

.NET Developer responsibilities include:

  • Producing code using .NET languages (C#, VB .NET)
  • Upgrading, configuring and debugging existing systems
  • Providing technical support for web, desktop or mobile applications

net developer job description

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Data Manager job description https://resources.workable.com/data-manager-job-description Fri, 11 Dec 2015 13:55:30 +0000 https://resources.workable.com/?p=3021 A Data Manager is a professional who oversees the development and use of data systems, ensuring effective data management, secure procedures, and data analysis. They enforce policies, establish data sharing rules, and troubleshoot data-related issues for organizations. This Data Manager job description template is optimized for posting on online job boards or careers pages and easy […]

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A Data Manager is a professional who oversees the development and use of data systems, ensuring effective data management, secure procedures, and data analysis. They enforce policies, establish data sharing rules, and troubleshoot data-related issues for organizations.

This Data Manager job description template is optimized for posting on online job boards or careers pages and easy to customize for your company as you grow your data management team.

What is a Data Manager?

A Data Manager is a professional responsible for overseeing the development and use of data systems within an organization. They ensure effective data management, formulate data collection techniques, implement secure procedures for data handling and analysis, and establish data sharing rules.

What does a Data Manager do?

A Data Manager creates and enforces policies for effective data management, formulates techniques for quality data collection, devises and implements efficient and secure procedures for data handling and analysis, establishes data sharing rules, and supports others in the daily use of data systems. They also monitor and analyze information and data systems, troubleshoot data-related problems, and ensure data security and integrity.

Data Manager responsibilities include:

  • Creating and enforcing policies for effective data management
  • Formulating management techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data
  • Devising and implementing efficient and secure procedures for data management and analysis with attention to all technical aspects

data manager job description

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Pantry Cook job description https://resources.workable.com/pantry-cook-job-description Thu, 08 Mar 2018 15:00:53 +0000 https://resources.workable.com/?p=30819 A Pantry Cook is responsible for preparing cold appetizers, garnishing dishes, and creating vinaigrettes and dips. They ensure food freshness, quality, and presentation, while adhering to health and safety regulations. This role requires knowledge of professional kitchen equipment, multitasking abilities, and availability to work flexible shifts. This Pantry Cook job description template lists key requirements […]

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A Pantry Cook is responsible for preparing cold appetizers, garnishing dishes, and creating vinaigrettes and dips. They ensure food freshness, quality, and presentation, while adhering to health and safety regulations. This role requires knowledge of professional kitchen equipment, multitasking abilities, and availability to work flexible shifts.

This Pantry Cook job description template lists key requirements and job duties to help you attract qualified candidates for your restaurant.

What is a Pantry Cook?

A Pantry Cook is a culinary professional responsible for preparing cold appetizers, garnishing dishes, and creating vinaigrettes and dips in a restaurant or kitchen setting. They specialize in cold food items and contribute to delivering a pleasant dining experience for guests.

What does a Pantry Cook do?

A Pantry Cook is in charge of making cold appetizers such as salads, vegetable and meat roll-ups, and bruschettas. They garnish dishes with spices, nuts, fruit, and vegetables, and prepare vinaigrettes, dips, and herb-infused oils. Additionally, they perform meal-prep activities, monitor food plating and temperature, maintain cleanliness, and manage stock inventory in the pantry.

Pantry Cook responsibilities include:

  • Making cold appetizers, including salads, vegetable and meat roll-ups and bruschettas
  • Garnishing dishes with spices, nuts, fruit and vegetables
  • Preparing vinaigrettes, dips and herb-infused oils

Pantry Cook job description

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Corporate Recruiter job description https://resources.workable.com/corporate-recruiter-job-description Wed, 07 Nov 2018 15:22:33 +0000 https://resources.workable.com/?p=31812 A Corporate Recruiter is responsible for planning and executing the recruitment process, setting hiring goals, and managing communication with candidates. They source candidates, conduct interviews, and use assessment tools to screen applicants. Use this Corporate Recruiter job description template to attract and hire qualified candidates for your HR department. What is a Corporate Recruiter? A Corporate […]

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A Corporate Recruiter is responsible for planning and executing the recruitment process, setting hiring goals, and managing communication with candidates. They source candidates, conduct interviews, and use assessment tools to screen applicants.

Use this Corporate Recruiter job description template to attract and hire qualified candidates for your HR department.

What is a Corporate Recruiter?

A Corporate Recruiter is a professional responsible for managing the recruitment process within a company. They work closely with hiring managers to define hiring needs, set goals, and execute the recruitment plan. Their role involves sourcing candidates, conducting interviews, and overseeing communication with candidates throughout the hiring process.

What does a Corporate Recruiter do?

A Corporate Recruiter is responsible for the full spectrum of the hiring process. They work closely with hiring managers to understand their recruitment needs, track recruitment metrics, and manage communication with candidates. They source candidates from various channels, conduct interviews, and use assessment tools to evaluate candidate suitability. Additionally, they maintain the company’s employer brand, participate in job fairs, and contribute to the overall talent acquisition strategy.

Corporate Recruiter responsibilities include:

  • Working closely with hiring managers to define needs and structure the recruitment plan
  • Crafting the company’s talent acquisition strategy
  • Organizing all communications with candidates

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Community Health Worker Job Description https://resources.workable.com/community-health-worker-job-description Mon, 11 Apr 2022 02:52:29 +0000 https://resources.workable.com/?p=84828 A Community Health Worker is a medical professional who is an advocate for their patient when in a community setting. They work to promote, maintain and improve health by providing social support as well as individual counseling as needed for their patients. Use this Community Health Worker job description to advertise your vacancies and find […]

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A Community Health Worker is a medical professional who is an advocate for their patient when in a community setting. They work to promote, maintain and improve health by providing social support as well as individual counseling as needed for their patients.

Use this Community Health Worker job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

Community Health Worker responsibilities include:

  • Helping individuals and families access health resources
  • Facilitating communication and client empowerment in interactions with health care/social service systems
  • Helping health care and social service systems become culturally relevant and responsive to their service population

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Territory Manager job description https://resources.workable.com/territory-manager-job-description Fri, 17 Mar 2017 10:35:33 +0000 https://resources.workable.com/?p=8881 A Territory Manager is a professional responsible for maintaining customer relationships, meeting sales targets, and ensuring efficient sales operations within a specific geographic area. They devise sales strategies, analyze data, address customer concerns, and identify sales opportunities. Strong communication and leadership skills are essential. This Territory Manager job description template is optimized for posting to […]

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A Territory Manager is a professional responsible for maintaining customer relationships, meeting sales targets, and ensuring efficient sales operations within a specific geographic area. They devise sales strategies, analyze data, address customer concerns, and identify sales opportunities. Strong communication and leadership skills are essential.

This Territory Manager job description template is optimized for posting to online job boards or careers pages and is easy to customize for your company. Similar job titles include Territory Sales Manager.

What is a Territory Manager?

A Territory Manager is a professional responsible for maintaining customer relationships, meeting sales targets, and ensuring efficient sales operations within a specific geographic area. They devise sales strategies, analyze data, address customer concerns, and identify sales opportunities. A Territory Manager plays a crucial role in driving revenue growth and expanding business within their assigned territory.

What does a Territory Manager do?

A Territory Manager is responsible for developing and executing effective sales and marketing strategies within their designated geographic area. They analyze data to identify the most efficient sales methods, meet with customers to address their needs, present products and services, and participate in industry events to foster customer relationships. A Territory Manager also monitors competition, assesses sales performance, and prepares reports for the Sales Director. Ultimately, their role involves driving sales growth and ensuring customer satisfaction within their territory.

Territory Manager responsibilities include:

  • Maintaining customer relationships
  • Setting and meeting sales targets to increase revenue
  • Finding ways to ensure efficiency of sales operations

territory manager job description

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Technical Recruiter job description https://resources.workable.com/technical-recruiter-job-description Fri, 28 Jul 2017 13:09:51 +0000 https://resources.workable.com/?p=20944 A Technical Recruiter is an HR professional responsible for sourcing, screening, and selecting qualified candidates for technical roles. They write job descriptions, source potential candidates on niche platforms, and screen resumes for specialized skills. Use this Technical Recruiter job description template to attract and hire qualified HR candidates who will manage your IT recruitment process. […]

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A Technical Recruiter is an HR professional responsible for sourcing, screening, and selecting qualified candidates for technical roles. They write job descriptions, source potential candidates on niche platforms, and screen resumes for specialized skills.

Use this Technical Recruiter job description template to attract and hire qualified HR candidates who will manage your IT recruitment process.

What is a Technical Recruiter?

A Technical Recruiter is an HR professional responsible for sourcing, screening, and selecting qualified candidates for technical roles. They play a crucial role in attracting and hiring skilled professionals for IT positions within an organization.

What does a Technical Recruiter do?

A Technical Recruiter is responsible for writing and posting technical job descriptions, sourcing potential candidates from niche platforms, screening resumes based on specialized skills, and conducting interviews using various methods. They collaborate with IT team leaders to understand hiring needs, promote the company’s employer brand, and onboard new hires. Additionally, they stay updated with technological trends and products and participate in networking events to connect with IT professionals.

Technical Recruiter responsibilities include:

  • Writing and posting technical job descriptions
  • Sourcing potential candidates on niche platforms, like Stack Overflow and Github
  • Parse specialized skills and qualifications to screen IT resumes

Technical Recruiter job description

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Order Filler Job Description https://resources.workable.com/order-filler-job-description/ Tue, 22 Mar 2022 16:16:57 +0000 https://resources.workable.com/?p=84750 An Order Filler is a warehouse professional responsible for accurately selecting and packing items based on customer orders. They utilize barcodes and inventory systems to locate and retrieve products, ensuring timely delivery. Use this Order Filler job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on […]

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An Order Filler is a warehouse professional responsible for accurately selecting and packing items based on customer orders. They utilize barcodes and inventory systems to locate and retrieve products, ensuring timely delivery.

Use this Order Filler job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is an Order Filler?

An Order Filler is a warehouse professional who ensures that customer orders are accurately selected and packed for delivery, utilizing barcodes and inventory systems to locate and retrieve items.

What does an Order Filler do?

An Order Filler is responsible for reading incoming orders, selecting the correct products from the warehouse, and staging them for delivery. They operate handling equipment, update inventory counts, and perform general warehouse duties. Their primary role is to ensure that customer orders are fulfilled correctly and efficiently.

Order Filler responsibilities include:

  • Collecting order notes to fulfill deliveries
  • Selecting ordered items from storage shelves or rooms using barcodes and serial numbers
  • Securely shrink-wrapping items before packing them in envelopes or boxes

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Mail Carrier job description https://resources.workable.com/mail-carrier-job-description Wed, 01 Jun 2022 07:40:02 +0000 https://resources.workable.com/?p=85173 A Mail Carrier is a professional responsible for delivering and collecting mail to and from homes and businesses. They follow planned routes, sort mail, load it onto trucks, and ensure timely delivery. Physical stamina and good communication skills are essential in this role. Use this Mail Carrier job description to advertise your vacancies and find […]

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A Mail Carrier is a professional responsible for delivering and collecting mail to and from homes and businesses. They follow planned routes, sort mail, load it onto trucks, and ensure timely delivery. Physical stamina and good communication skills are essential in this role.

Use this Mail Carrier job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Mail Carrier?

A Mail Carrier is a professional who is responsible for delivering and collecting mail to homes and businesses. They follow designated routes, sort mail, load it onto vehicles, and ensure timely delivery and collection of letters, documents, and parcels.

What does a Mail Carrier do?

A Mail Carrier performs various tasks related to the delivery and collection of mail. They sort mail, load it onto trucks or carry it by hand, travel along planned routes, and deliver mail to homes and businesses. They also collect outgoing mail and handle postage payments. Additionally, they maintain delivery logs, obtain signatures for registered mail, and provide customer service by selling postal products and addressing customer inquiries.

Mail Carrier responsibilities include:

  • Delivering letters, documents, and parcels to businesses and homes
  • Traveling along planned routes on foot or by truck
  • Collecting outgoing mail along the route and collecting money for postage due

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Bank Teller job description https://resources.workable.com/bank-teller-job-description Tue, 16 Jul 2013 08:29:50 +0000 https://resources.workable.com/?p=467 A Bank Teller is a front-line banking professional who interacts with customers, verifying their identification, processing deposits and withdrawals, and facilitating various financial transactions. They serve as the initial point of contact for customers entering the bank. This Bank Teller job description template is optimized for posting in online job boards or careers pages and easy […]

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A Bank Teller is a front-line banking professional who interacts with customers, verifying their identification, processing deposits and withdrawals, and facilitating various financial transactions. They serve as the initial point of contact for customers entering the bank.

This Bank Teller job description template is optimized for posting in online job boards or careers pages and easy to customize for your company.

Bank Teller responsibilities include:

  • Conducting dozens of banks’ routine transactions within time limits and established guidelines
  • Assessing customer needs and introduce new products and services
  • Making sales referrals, suggest alternate channels and cross-sell products and services

bank teller job description

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Ophthalmologist Job Description https://resources.workable.com/ophthalmologist-job-description Wed, 13 Apr 2022 02:50:51 +0000 https://resources.workable.com/?p=84863 An Ophthalmologist is a medical professional specializing in the diagnosis and treatment of eye disorders. They provide routine eye care, perform surgeries to correct injuries and conditions, and stay updated with advancements in eye care. Use this Ophthalmologist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements […]

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An Ophthalmologist is a medical professional specializing in the diagnosis and treatment of eye disorders. They provide routine eye care, perform surgeries to correct injuries and conditions, and stay updated with advancements in eye care.

Use this Ophthalmologist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is an Ophthalmologist?

An Ophthalmologist is a medical professional who specializes in the diagnosis and treatment of eye disorders. They are trained to provide comprehensive eye care, including conducting eye examinations, prescribing corrective lenses, and performing surgeries to correct injuries and conditions of the eyes.

What does an Ophthalmologist do?

An Ophthalmologist diagnoses and treats various eye disorders and performs medical and surgical procedures related to the eyes. They provide routine eye care, such as vision testing and prescribing glasses or contact lenses. Additionally, they perform advanced surgical procedures, such as repairing injuries, removing cataracts, and utilizing laser surgery techniques. Ophthalmologists work with patients to understand their medical needs, diagnose eye conditions, and provide appropriate treatments and interventions to improve their eye health.

Ophthalmologist responsibilities include:

  • Providing routine care like vision testing and prescribing glasses and contact lenses
  • Performing corrective surgeries, such as repairing injuries and corneas and removing cataracts
  • Performing advanced surgical procedures, such as a keyhole or laser surgery

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Fashion Designer job description https://resources.workable.com/fashion-designer-job-description/ Fri, 25 Feb 2022 01:45:38 +0000 https://resources.workable.com/?p=84571 A Fashion Designer is a creative professional who designs and creates clothing, accessories, and footwear. They research current trends, develop new styles, and oversee the production process. With expertise in design, conceptualization, and market analysis, they collaborate with teams to create fashionable clothing lines that align with business strategies. Use this Fashion Designer job description […]

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A Fashion Designer is a creative professional who designs and creates clothing, accessories, and footwear. They research current trends, develop new styles, and oversee the production process. With expertise in design, conceptualization, and market analysis, they collaborate with teams to create fashionable clothing lines that align with business strategies.

Use this Fashion Designer job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Fashion Designer?

A Fashion Designer is a creative professional who designs and creates clothing, accessories, and footwear. They use their artistic skills to develop unique and fashionable designs for the fashion industry.

What does a Fashion Designer do?

A Fashion Designer is responsible for researching trends, creating design concepts, sketching designs, selecting fabrics and trims, and overseeing the production process. They collaborate with teams to bring their designs to life and ensure they align with the business strategy and current market trends. Ultimately, their role is to produce visually appealing and innovative fashion products.

Fashion Designer responsibilities include:

  • Overseeing the research and development of new styles for an organization
  • Managing the design process from conception through to final styling
  • Conducting market research to identify new trends, fabrics and seek design inspiration

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Strategic Planner job description https://resources.workable.com/strategic-planner-job-description Fri, 09 Jun 2017 13:27:37 +0000 https://resources.workable.com/?p=16359 A Strategic Planner is responsible for shaping business strategy, developing plans, analyzing data, and aligning goals to achieve the company’s objectives. Strong strategic thinking, analytical skills, and market research experience are essential. This Strategic Planner job description template is optimized for posting to online job boards or careers pages and easy to customize for your […]

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A Strategic Planner is responsible for shaping business strategy, developing plans, analyzing data, and aligning goals to achieve the company’s objectives. Strong strategic thinking, analytical skills, and market research experience are essential.

This Strategic Planner job description template is optimized for posting to online job boards or careers pages and easy to customize for your company.

What is a Strategic Planner?

A Strategic Planner is a professional who is responsible for shaping the overall business strategy of a company, developing strategic plans, and assessing company performance to achieve business objectives.

What does a Strategic Planner do?

A Strategic Planner develops and implements plans to materialize the company’s strategy, conducts research and data analysis to inform business decisions, and aligns department goals with the overall strategy. They also monitor industry trends, provide insights into organizational changes, and support senior executives in making effective decisions.

Strategic Planner responsibilities include:

  • Shaping the company’s overall business strategy
  • Developing strategic plans and assessing company performance
  • Conducting research and data analysis to inform business decisions

strategic planner job description

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Notary job description https://resources.workable.com/notary-job-description Wed, 01 Jun 2022 08:55:22 +0000 https://resources.workable.com/?p=85184 A Notary is a legally appointed professional who serves as an impartial witness to the signing of important documents, verifying the identity of all participants and ensuring the authenticity of signatures. They play a crucial role in detecting fraud or coercion during the signing process. Use this Notary job description to advertise your vacancies and […]

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A Notary is a legally appointed professional who serves as an impartial witness to the signing of important documents, verifying the identity of all participants and ensuring the authenticity of signatures. They play a crucial role in detecting fraud or coercion during the signing process.

Use this Notary job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Notary?

A Notary is a legally appointed professional who serves as an impartial witness to the signing of important documents, verifying the identity of all participants and ensuring the authenticity of signatures.

What does a Notary do?

A Notary’s primary role is to witness the signing of official documents and verify the identity of the signees. They administer oaths and affirmations, maintain notary journals, and handle various legal documents such as contracts, affidavits, and loan documents. Their responsibilities also include detecting fraud or coercion during the signing process and providing oversight during official proceedings.

Notary responsibilities include:

  • Witnessing legally binding signatures on documents
  • Affirming the state of mind of all signees
  • Identifying fraud or coercion at the time of signing or other official situation

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Electrician job description https://resources.workable.com/electrician-job-description Fri, 20 Nov 2015 15:17:21 +0000 https://resources.workable.com/?p=2733 An Electrician is a skilled professional who installs, maintains, and repairs electrical systems in buildings and structures. They execute wiring plans, install fixtures and equipment, and ensure safety compliance. Electricians have expertise in various electrical systems, tools, and safety regulations. This Electrician job description template is optimized for posting on online job boards or careers pages and […]

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An Electrician is a skilled professional who installs, maintains, and repairs electrical systems in buildings and structures. They execute wiring plans, install fixtures and equipment, and ensure safety compliance. Electricians have expertise in various electrical systems, tools, and safety regulations.

This Electrician job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is an Electrician?

An Electrician is a skilled professional who specializes in installing, maintaining, and repairing electrical systems in buildings and structures. They are responsible for ensuring the proper functioning of electrical wiring, fixtures, and equipment to provide electricity for various purposes.

What does an Electrician do?

An Electrician performs a variety of tasks, including executing electrical wiring plans, installing fixtures and equipment, troubleshooting malfunctions, and repairing electrical appliances. They work with different electrical systems, tools, and safety regulations to ensure the efficient and safe distribution of electricity. Their responsibilities also include conducting inspections, replacing old wiring, and performing maintenance tasks to prevent system breakdowns and maximize electrical usability.

Electrician responsibilities include:

  • Executing plans of electrical wiring for well functioning lighting, intercom and other electrical systems
  • Installing electrical apparatus, fixtures and equipment for alarm and other systems
  • Installing safety and distribution components

 

electrician job description

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Ramp Agent job description https://resources.workable.com/ramp-agent-job-description Thu, 28 Apr 2022 14:21:43 +0000 https://resources.workable.com/?p=84984 A Ramp Agent is a professional responsible for under-wing services for aircraft, including guiding and parking aircraft, loading and unloading luggage and cargo, and performing cabin maintenance tasks. They work in a team to ensure the smooth operation and timely departure of aircraft. Use this Ramp Agent job description to advertise your vacancies and find […]

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A Ramp Agent is a professional responsible for under-wing services for aircraft, including guiding and parking aircraft, loading and unloading luggage and cargo, and performing cabin maintenance tasks. They work in a team to ensure the smooth operation and timely departure of aircraft.

Use this Ramp Agent job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Ramp Agent?

A Ramp Agent is a professional who provides under-wing services for aircraft, including guiding and parking aircraft, loading and unloading luggage and cargo, and performing cabin maintenance tasks. They ensure the smooth operation of aircraft on the ground.

What does a Ramp Agent do?

A Ramp Agent oversees various tasks related to aircraft operations, such as guiding aircraft to and from gates, parking them, loading and unloading luggage and cargo, and performing cabin maintenance services. They work as part of a team to ensure that aircraft run on time and that baggage handling and other ground services are carried out efficiently.

Ramp Agent responsibilities include:

  • Guiding aircraft to and from gates and reversing them for take-off
  • Parking arriving and departing aircraft
  • Placing chocks and cones around aircraft for safety

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Public Relations Specialist job description https://resources.workable.com/public-relations-specialist-job-description Fri, 22 Apr 2016 13:45:35 +0000 https://resources.workable.com/?p=4467 A Public Relations Specialist is responsible for formulating PR plans and strategies, managing media relations, enhancing the company’s voice through various channels, writing PR copy, planning events, and analyzing public opinion. They should have experience in PR campaigns, copywriting, and project management. This Public Relations Specialist job description template is optimized for posting on online job […]

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A Public Relations Specialist is responsible for formulating PR plans and strategies, managing media relations, enhancing the company’s voice through various channels, writing PR copy, planning events, and analyzing public opinion. They should have experience in PR campaigns, copywriting, and project management.

This Public Relations Specialist job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is a Public Relations Specialist?

A Public Relations Specialist is a professional who is responsible for shaping and protecting the corporate image of a company. They develop and execute PR strategies, manage media relations, write PR copy, plan events, and analyze public opinion to maintain positive public awareness of the company and its brand.

What does a Public Relations Specialist do?

A Public Relations Specialist formulates PR plans and strategies, enhances the company’s voice and presence through online and offline channels, manages media relations and requests, writes press releases and other PR copy, plans and supervises events, supports promotional plans, and facilitates dispute resolution with the public or external vendors. They also lead survey initiatives and analyze public opinion to guide PR efforts.

Public Relations Specialist responsibilities include:

  • Formulating PR plans and strategies
  • Enhancing the company’s voice and presence through online and offline channels
  • Managing media relations and requests

public relations specialist job description

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Category Manager job description https://resources.workable.com/category-manager-job-description Mon, 25 Jan 2016 13:56:46 +0000 https://resources.workable.com/?p=3623 A Category Manager is responsible for analyzing industry and consumer trends, developing long-term strategies for product categories, and managing relationships with vendors. They maximize consumer appeal through pricing, promotion, and product range management. Effective communication and a strong understanding of marketing and sales principles are essential. This Category Manager job description template is optimized for posting […]

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A Category Manager is responsible for analyzing industry and consumer trends, developing long-term strategies for product categories, and managing relationships with vendors. They maximize consumer appeal through pricing, promotion, and product range management. Effective communication and a strong understanding of marketing and sales principles are essential.

This Category Manager job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is a Category Manager?

A Category Manager is a professional responsible for managing a specific group or category of products within a company. They analyze industry and consumer trends, develop strategies, and oversee pricing, promotion, and product range management to maximize sales and profitability.

What does a Category Manager do?

A Category Manager analyzes data and insights to identify industry and consumer trends, devises long-term strategies for product categories, develops exit strategies for unsuccessful products, fosters relationships with vendors, determines product positioning, collaborates with marketing teams, and forecasts product demand. They are responsible for the overall management and profitability of a specific product category within a company.

Category Manager responsibilities include:

  • Analyzing data or insights to determine industry and consumer trends
  • Devising long-term development strategies for product categories
  • Developing exit strategies for unsuccessful products

category manager job description

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Training Specialist job description https://resources.workable.com/training-specialist-job-description Fri, 15 May 2015 11:06:02 +0000 https://resources.workable.com/?p=1738 A Training Specialist is responsible for identifying training needs, designing and delivering training programs, and evaluating their effectiveness. They create teaching plans, develop instructional materials, and ensure employees’ growth aligns with company goals. They have expertise in instructional design, learning principles, and talent management. This Training Specialist job description template is optimized for posting in online […]

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A Training Specialist is responsible for identifying training needs, designing and delivering training programs, and evaluating their effectiveness. They create teaching plans, develop instructional materials, and ensure employees’ growth aligns with company goals. They have expertise in instructional design, learning principles, and talent management.

This Training Specialist job description template is optimized for posting in online job boards or careers pages and easy to customize for your company.

What is a Training Specialist?

A Training Specialist is a professional who designs and conducts training programs to enhance the skills and competencies of employees. They assess training needs, develop curriculum, and deliver training sessions to improve workplace performance and align with the company’s core values.

What does a Training Specialist do?

A Training Specialist identifies training needs by evaluating strengths and weaknesses, translates requirements into training programs, and builds annual training programs with teaching plans. They develop instructional materials, conduct training sessions, and assess the effectiveness of training programs. They stay updated on trends in employee development and ensure that training reflects any changes in the organization.

Training Specialist responsibilities include:

  • Identifying training needs by evaluating strengths and weaknesses
  • Translating requirements into trainings that will groom employees for the next step of their career path
  • Building annual training program and preparing teaching plans

Training Specialist job description

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Food Expeditor job description https://resources.workable.com/food-expeditor-job-description Tue, 16 Feb 2016 10:00:37 +0000 https://resources.workable.com/?p=3841 A Food Expeditor is a professional responsible for ensuring efficient order flow between waitstaff and kitchen. They prioritize orders and assist in final dish preparation, ensuring accuracy and presentation. With excellent communication and organizational skills, they maintain fast service and handle customer complaints. This Food Expeditor job description template is optimized for posting to online job […]

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A Food Expeditor is a professional responsible for ensuring efficient order flow between waitstaff and kitchen. They prioritize orders and assist in final dish preparation, ensuring accuracy and presentation. With excellent communication and organizational skills, they maintain fast service and handle customer complaints.

This Food Expeditor job description template is optimized for posting to online job boards or careers pages and easy to customize for your company.

What is a Food Expeditor?

A Food Expeditor is a professional responsible for ensuring efficient order flow between waitstaff and kitchen, prioritizing orders, and assisting in final dish preparation.

What does a Food Expeditor do?

A Food Expeditor ensures the smooth and timely flow of orders from waiters to the kitchen, checks dishes for accuracy and presentation, assists in final dish preparation, maintains fast service, handles customer complaints, and upholds quality and sanitation standards.

Food Expeditor responsibilities include:

  • Ensuring the efficient flow of orders from the waiters to the kitchen
  • Ensuring orders are being prepared with the correct priority
  • Assisting in the final preparation of dishes

food expeditor job description

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Engineering Manager job description https://resources.workable.com/engineering-manager-job-description Thu, 28 Apr 2022 12:38:46 +0000 https://resources.workable.com/?p=84971 An Engineering Manager is responsible for planning and coordinating projects, supervising teams, and researching new products. They develop strategies, manage budgets, and ensure successful project execution. They work closely with teams and collaborate with other management personnel. Strong analytical, communication, and organizational skills are essential. Use this Engineering Manager job description to advertise your vacancies […]

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An Engineering Manager is responsible for planning and coordinating projects, supervising teams, and researching new products. They develop strategies, manage budgets, and ensure successful project execution. They work closely with teams and collaborate with other management personnel. Strong analytical, communication, and organizational skills are essential.

Use this Engineering Manager job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is an Engineering Manager?

An Engineering Manager is a professional responsible for planning and coordinating projects, supervising teams, and researching new products in the field of engineering.

What does an Engineering Manager do?

An Engineering Manager oversees the development and execution of projects, manages budgets, and supervises multiple teams. They collaborate with other management personnel, provide instructions to engineering teams, and ensure the successful completion of projects on time and within budget. They also conduct research and development for new designs, products, and processes, while maintaining technical accuracy and coordinating work with other managers and staff.

Engineering Manager responsibilities include:

  • Planning and executing strategies for completing projects on time
  • Proposing and managing budgets for projects
  • Supervising the work of multiple teams

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Talent Acquisition Manager job description https://resources.workable.com/talent-acquisition-manager-job-description Fri, 01 Apr 2016 12:48:44 +0000 https://resources.workable.com/?p=4353 A Talent Acquisition Manager is an experienced professional responsible for determining staffing needs, developing recruitment strategies, and leading employment branding initiatives. They excel in full-cycle recruiting, possess strong sourcing skills, and ensure positive candidate experiences. This Talent Acquisition Manager job description template is optimized for a recruitment job description posting on online job boards or careers pages and […]

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A Talent Acquisition Manager is an experienced professional responsible for determining staffing needs, developing recruitment strategies, and leading employment branding initiatives. They excel in full-cycle recruiting, possess strong sourcing skills, and ensure positive candidate experiences.

This Talent Acquisition Manager job description template is optimized for a recruitment job description posting on online job boards or careers pages and easy to customize for your company.

What is a Talent Acquisition Manager?

A Talent Acquisition Manager is an experienced professional who plays a crucial role in finding and retaining top talent for a company. They are responsible for determining staffing needs, developing hiring strategies, and leading employment branding initiatives. With expertise in full-cycle recruiting and employment branding, they have a keen eye for identifying talented individuals and are dedicated to helping them succeed within the organization.

What does a Talent Acquisition Manager do?

A Talent Acquisition Manager is responsible for various tasks related to talent acquisition and recruitment. Their responsibilities include determining current staffing needs, developing talent acquisition strategies, leading employment branding initiatives, sourcing candidates for open positions, conducting recruitment processes, ensuring positive candidate experiences, and assisting in employee retention and development. They also supervise recruiting personnel, participate in career fairs and events, and use metrics to analyze recruitment data and identify areas for improvement.

Talent Acquisition Manager responsibilities include:

  • Determining current staffing needs and producing forecasts
  • Developing talent acquisition strategies and hiring plans
  • Leading employment branding initiatives

talent acquisition manager job description

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Forester job description https://resources.workable.com/forester-job-description Mon, 23 May 2022 10:14:04 +0000 https://resources.workable.com/?p=85136 A Forester is a professional responsible for conducting technical forestry work, collecting forest data, and ensuring the health and management of forested lands. They assess timber, estimate volumes, interpret aerial photographs, and coordinate felled-tree studies. Use this Forester job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements […]

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A Forester is a professional responsible for conducting technical forestry work, collecting forest data, and ensuring the health and management of forested lands. They assess timber, estimate volumes, interpret aerial photographs, and coordinate felled-tree studies.

Use this Forester job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Forester?

A Forester is a professional who specializes in forestry and is responsible for tasks such as timber marking, volume estimation, collecting forest data, and managing forested lands. They play a crucial role in ensuring the health and sustainability of forests, preventing wildfires, and providing technical assistance to industries and government bodies.

What does a Forester do?

A Forester is involved in a wide range of activities related to forestry. Their duties include marking and investigating trees for harvest, conducting statistical analysis of forest data, establishing and measuring sample plots for land management surveys, preparing contracts for harvesting forest products, and evaluating areas for controlled burning. They work collaboratively with a team of Foresters to maintain the health of forests and provide valuable insights to organizations and government bodies.

Forester responsibilities include:

  • Conducting technical forestry work including timber marking, volume estimation, technical assistance for use of forest or sale of forest products
  • Collecting forest data for statistical analysis to be used by industries and government bodies
  • Establishing and measuring permanent forest sample plots for land management surveys

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Loan Processor job description https://resources.workable.com/loan-processor-job-description Wed, 25 Sep 2013 16:23:13 +0000 https://resources.workable.com/?p=785 A Loan Processor is a reliable professional responsible for assessing loan applicants’ eligibility, analyzing their credit standings, and finalizing loan contracts. They ensure compliance with regulations, communicate with clients, and cultivate referral networks. Requires experience and knowledge of banking software. This Loan Processor job description template is optimized for posting in online job boards or careers […]

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A Loan Processor is a reliable professional responsible for assessing loan applicants’ eligibility, analyzing their credit standings, and finalizing loan contracts. They ensure compliance with regulations, communicate with clients, and cultivate referral networks. Requires experience and knowledge of banking software.

This Loan Processor job description template is optimized for posting in online job boards or careers pages and easy to customize for your company. Similar job titles include Mortgage Loan Processor and Underwriter.

What is a loan processor?

A loan processor is a professional responsible for thoroughly examining loan applications, assessing credit standings, and finalizing loan contracts. They play an intermediary role between clients and financial institutions, ensuring timely loan approvals and protecting the organization’s credibility. With expertise in banking procedures and regulations, they analyze applicants’ eligibility and develop repayment plans while maintaining strong communication and sales skills. A loan processor acts as a key link in facilitating loan approvals and maintaining customer satisfaction.

What does a loan processor do?

A loan processor performs comprehensive appraisals of loan applications, conducts background research to assess credit standings, and interviews applicants to evaluate their eligibility for loans or mortgages. They carefully analyze both financial and non-financial criteria, develop suitable repayment plans, and provide informed decisions with sound arguments. Loan processors also handle the finalization of loan contracts, keep clients informed of their obligations, and stay updated on lending and financial services. Their responsibilities include record creation, customer needs identification, cross-selling of products, and adherence to regulations and legal requirements.

Loan Processor responsibilities include:

  • Performing initial appraisal of potential borrowers by thoroughly examining their applications
  • Assessing the credit standings of applicants through background research
  • Interviewing applicants to evaluate their eligibility for loan or mortgage

loan processor job description

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Wait Staff job description https://resources.workable.com/wait-staff-job-description Thu, 26 Sep 2013 09:18:29 +0000 https://resources.workable.com/?p=794 A wait staff is a team of professional servers responsible for delivering meals and drinks, providing menu recommendations, and ensuring customer satisfaction. They work collaboratively to maintain cleanliness standards and deliver exceptional service. Key skills include customer service, communication, and problem-solving. This Wait staff job description template is optimized for posting on online job boards […]

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A wait staff is a team of professional servers responsible for delivering meals and drinks, providing menu recommendations, and ensuring customer satisfaction. They work collaboratively to maintain cleanliness standards and deliver exceptional service. Key skills include customer service, communication, and problem-solving.

This Wait staff job description template is optimized for posting on online job boards or careers pages and is easy to customize for your company. Use this job description to hire Wait Staff for your restaurant, hotel or event facility. Similar job titles include Server and Food Server.

What is a wait staff?

A wait staff is a team of professional servers responsible for delivering meals and drinks, providing menu recommendations, and ensuring customer satisfaction in a restaurant or hospitality setting.

What does a wait staff do?

A wait staff takes orders from customers, serves food and beverages, offers menu suggestions, answers customer questions, maintains cleanliness standards, and ensures a pleasant dining experience. They work as a team to deliver exceptional service and ensure customer satisfaction.

Wait Staff responsibilities include:

  • Presenting a variety of menu options
  • Advising on the best food and drink choices for each customer and answering questions
  • Taking orders and delivering them to the table deftly and accurately

 

wait staff job description

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Media Buyer job description https://resources.workable.com/media-buyer-job-description Thu, 09 Mar 2017 21:22:17 +0000 https://resources.workable.com/?p=8775 A Media Buyer is responsible for negotiating and purchasing advertising space and time to reach target audiences effectively. They develop media buying strategies, analyze options, optimize budgets, monitor ad performance, and report to clients. Strong communication, negotiation, and organizational skills are essential. This Media Buyer job description template is optimized for posting to online job […]

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A Media Buyer is responsible for negotiating and purchasing advertising space and time to reach target audiences effectively. They develop media buying strategies, analyze options, optimize budgets, monitor ad performance, and report to clients. Strong communication, negotiation, and organizational skills are essential.

This Media Buyer job description template is optimized for posting to online job boards or careers pages and easy to customize for your company.

What is a Media Buyer?

A Media Buyer is an advertising professional responsible for negotiating and purchasing ad space and time to effectively reach target audiences. They analyze target demographics, develop media buying strategies, negotiate rates with media outlets, and optimize budgets to maximize ad exposure.

What does a Media Buyer do?

A Media Buyer develops effective media buying strategies, negotiates ad space and time slots with various media outlets, and participates in media planning to identify target audiences and craft effective campaigns. They ensure that ads reach the intended audience through the right channels at optimal prices.

Media Buyer responsibilities include:

  • Developing effective media buying strategies
  • Negotiating ad space and time slots with various media outlets
  • Participating in media planning to identify target audiences and craft effective campaigns

media buyer job description

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Training Manager job description https://resources.workable.com/training-manager-job-description Wed, 17 Jul 2013 10:49:59 +0000 https://resources.workable.com/?p=531 A Training Manager is responsible for identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance employees’ skills and performance. They monitor training program effectiveness, manage budgets, and stay updated on training trends. This Training Manager job description template is optimized for posting on online job boards or careers […]

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A Training Manager is responsible for identifying and assessing training needs, creating tailored training plans, and implementing various training methods to enhance employees’ skills and performance. They monitor training program effectiveness, manage budgets, and stay updated on training trends.

This Training Manager job description template is optimized for posting on online job boards or careers pages and is easy to customize for your company. This job description can be modified when recruiting and interviewing for this position.

What is a Training Manager?

A Training Manager is a professional who is responsible for identifying and assessing training needs within an organization, developing training plans, and implementing various training methods to enhance employee skills and performance.

What does a Training Manager do?

A Training Manager’s main role is to identify training needs, create training plans, and deploy effective training programs to improve employees’ skills, productivity, and quality of work. They assess training program effectiveness, manage training budgets, and stay updated on training trends to ensure the organization’s training initiatives are aligned with business goals and employee development needs.

Training Manager responsibilities include:

  • Identifying and assessing future and current training needs
  • Drawing an overall or individualized training and development plan
  • Deploying a wide variety of training methods

 

training manager job description

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Head of Marketing job description https://resources.workable.com/head-of-marketing-job-description Thu, 17 May 2018 15:41:11 +0000 https://resources.workable.com/?p=31197 A Head of Marketing is responsible for crafting strategies, managing budgets, and setting goals for marketing teams. They ensure consistent brand messaging, analyze consumer behavior, and identify market expansion opportunities. With leadership skills and industry experience, they boost brand awareness and profitability. Post this Head of Marketing job description template to job boards and careers […]

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A Head of Marketing is responsible for crafting strategies, managing budgets, and setting goals for marketing teams. They ensure consistent brand messaging, analyze consumer behavior, and identify market expansion opportunities. With leadership skills and industry experience, they boost brand awareness and profitability.

Post this Head of Marketing job description template to job boards and careers pages to attract senior-level Marketing professionals. Feel free to customize duties and requirements to your specific needs.

What is a Head of Marketing?

A Head of Marketing is a senior-level professional who oversees all marketing activities within an organization. They are responsible for developing strategies, managing budgets, setting goals, and ensuring consistent brand messaging across various marketing channels.

What does a Head of Marketing do?

A Head of Marketing leads and directs the marketing department, including digital marketing, advertising, communications, and creative teams. They develop marketing plans, allocate resources, and set short-term and long-term goals. They analyze consumer behavior, identify market opportunities, and design branding strategies. They also coordinate sales and marketing efforts and participate in company planning. Ultimately, their role is to drive brand awareness, enhance profitability, and achieve marketing objectives.

Head of Marketing responsibilities include:

  • Crafting strategies for all Marketing teams, including Digital, Advertising, Communications and Creative
  • Preparing and managing monthly, quarterly and annual budgets for the Marketing department
  • Setting, monitoring and reporting on team goals

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Senior Software Engineer job description https://resources.workable.com/senior-software-engineer-job-description Fri, 28 Apr 2017 09:47:41 +0000 https://resources.workable.com/?p=12487 A Senior Software Engineer is a professional responsible for directing software development projects, producing clean code, and leading a team of engineers. They possess extensive experience in software development, project management, and have in-depth knowledge of programming languages and databases. This Senior Software Engineer job description template is optimized for posting to online job boards […]

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A Senior Software Engineer is a professional responsible for directing software development projects, producing clean code, and leading a team of engineers. They possess extensive experience in software development, project management, and have in-depth knowledge of programming languages and databases.

This Senior Software Engineer job description template is optimized for posting to online job boards or careers pages and easy to customize for your company.

What is a Senior Software Engineer?

A Senior Software Engineer is an experienced professional who oversees software development projects, writes clean and efficient code, and provides technical leadership to a team of engineers. They are responsible for ensuring the quality and functionality of software solutions.

What does a Senior Software Engineer do?

A Senior Software Engineer develops high-quality software, identifies and executes tasks in the software development life cycle, reviews and debugs code, collaborates with internal teams, and ensures software is up-to-date with the latest technologies. They also provide technical guidance, mentorship, and project management expertise to deliver successful software projects.

Senior Software Engineer responsibilities include:

  • Directing software development projects
  • Producing, testing and debugging code
  • Leading engineers and developers

senior software engineer job description

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Site Reliability Engineer job description https://resources.workable.com/site-reliability-engineer-job-description Mon, 06 Jun 2022 08:42:17 +0000 https://resources.workable.com/?p=85218 A Site Reliability Engineer is a professional who acts as a bridge between development and IT operations, taking on operational tasks to ensure the efficient functioning of computer systems. They are responsible for monitoring, automating, and improving the reliability, performance, and availability of software systems. Use this Site Reliability Engineer job description to advertise your […]

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A Site Reliability Engineer is a professional who acts as a bridge between development and IT operations, taking on operational tasks to ensure the efficient functioning of computer systems. They are responsible for monitoring, automating, and improving the reliability, performance, and availability of software systems.

Use this Site Reliability Engineer job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Site Reliability Engineer?

A Site Reliability Engineer is a professional who plays a crucial role in maintaining the reliability and performance of computer systems in an organization. They bridge the gap between development and IT operations by taking on operational tasks and responsibilities typically handled by operations teams.

What does a Site Reliability Engineer do?

A Site Reliability Engineer is responsible for monitoring, automating, and improving the reliability, performance, and availability of software systems in an organization. They work on tasks such as preventing incidents, managing infrastructure, building effective monitoring systems, and ensuring the smooth operation of computer systems.

Site Reliability Engineer responsibilities include:

  • Working on-call shift to prevent incidents from ever happening
  • Running our infrastructure with Chef, Ansible, Terraform, GitLab CI/CD, and Kubernetes
  • Building monitoring that alerts on symptoms rather than on outages

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Recreation Therapist job description https://resources.workable.com/recreational-therapist-job-description Mon, 06 Jun 2022 08:14:49 +0000 https://resources.workable.com/?p=85214 A Recreational Therapist is a healthcare professional who plans and coordinates interactive recreational programs to help patients recover from illnesses or disabilities. They organize therapy sessions, develop rehabilitation programs, and ensure treatment plans align with patients’ physical condition and preferences. Use this Recreational Therapist job description to advertise your vacancies and find qualified candidates. Feel […]

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A Recreational Therapist is a healthcare professional who plans and coordinates interactive recreational programs to help patients recover from illnesses or disabilities. They organize therapy sessions, develop rehabilitation programs, and ensure treatment plans align with patients’ physical condition and preferences.

Use this Recreational Therapist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Recreational Therapist?

A Recreational Therapist is a healthcare professional responsible for planning and coordinating interactive recreational programs for patients in order to aid their recovery from illnesses or disabilities. They utilize therapeutic activities and exercises to promote physical and mental well-being.

What does a Recreational Therapist do?

A Recreational Therapist organizes therapy sessions and develops rehabilitation programs tailored to the needs of patients. They interact with patients, offer recommendations for physical and mental wellness, and assist them in participating in recreational activities such as art, sports, music, or dance. Their goal is to improve patients’ overall health and help them adjust to disabilities or illnesses through engaging and therapeutic experiences.

Recreational Therapist responsibilities include:

  • Organizing therapy sessions to interact with patients and offer recommendations for physical and mental wellness
  • Developing and implementing rehabilitation programs to help patients adjust to a disability or illness
  • Ensuring treatment plans are suitable for patients’ physical condition and are in accordance with their preferences

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Lab Assistant job description https://resources.workable.com/lab-assistant-job-description Sun, 28 Jul 2013 21:34:10 +0000 https://resources.workable.com/?p=605 A Lab Assistant is a responsible individual who performs laboratory tests, prepares samples, and produces accurate and reliable data. They follow procedures, adhere to safety guidelines, and maintain equipment. They contribute to the collection of valid results in a laboratory environment. This Lab Assistant job description template is optimized for posting in online job boards or […]

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A Lab Assistant is a responsible individual who performs laboratory tests, prepares samples, and produces accurate and reliable data. They follow procedures, adhere to safety guidelines, and maintain equipment. They contribute to the collection of valid results in a laboratory environment.

This Lab Assistant job description template is optimized for posting in online job boards or careers pages and easy to customise for your company.

What is a Lab Assistant?

A Lab Assistant is an individual who works in a laboratory setting and is responsible for performing laboratory tests, preparing samples, and producing accurate and reliable data. They work collaboratively with the lab team to ensure efficient operations and contribute to the collection of valid results.

What does a Lab Assistant do?

A Lab Assistant performs various tasks in a laboratory, including conducting laboratory tests during pre- and post-analytic phases, preparing samples or specimens, and interpreting the results. They follow established methodologies, adhere to procedures and safety guidelines, and maintain accurate records of their activities. Lab Assistants also stay updated with industry developments and best practices while providing administrative assistance and maintaining the work area and equipment.

Lab Assistant responsibilities include:

  • Performing laboratory tests including pre- and post-analytic phases
  • Preparing samples/specimens
  • Producing accurate and reliable data and interpret results

lab assistant job description

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Transportation Manager job description https://resources.workable.com/transportation-manager-job-description Wed, 05 Apr 2017 15:48:17 +0000 https://resources.workable.com/?p=9915 A Transportation Manager is responsible for planning and supervising shipments, scheduling routes, tracking orders, and ensuring proper storage and distribution of products. They monitor transportation costs, maintain records, and ensure compliance with shipping regulations. Use this Transportation Manager job description template to attract qualified candidates for your open roles. What is a Transportation Manager? A […]

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A Transportation Manager is responsible for planning and supervising shipments, scheduling routes, tracking orders, and ensuring proper storage and distribution of products. They monitor transportation costs, maintain records, and ensure compliance with shipping regulations.

Use this Transportation Manager job description template to attract qualified candidates for your open roles.

What is a Transportation Manager?

A Transportation Manager is a professional who oversees the planning, coordination, and execution of product shipments from production to the end-user. They are responsible for managing logistics and ensuring that shipments are handled efficiently, safely, and within budget.

What does a Transportation Manager do?

A Transportation Manager plans and supervises shipments, schedules routes, tracks orders, coordinates with warehouse workers, monitors transportation costs, ensures compliance with shipping regulations, and maintains records. They also handle logistics software, conduct safety audits, and organize training sessions for employees. Their role is crucial in managing the transportation aspect of the supply chain and ensuring smooth and timely delivery of goods.

Transportation Manager responsibilities include:

  • Planning and supervising the shipments from production to the end-user
  • Scheduling daily and weekly routes
  • Tracking orders using functional systems (e.g. barcodes and tracking software)

Transportation Manager job description

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Senior Administrative Assistant job description https://resources.workable.com/senior-administrative-assistant-job-description Fri, 29 Jul 2016 15:14:37 +0000 https://resources.workable.com/?p=6093 A Senior Administrative Assistant is an experienced professional responsible for managing office operations, supporting senior managers, scheduling appointments, planning meetings, and performing various administrative tasks. They possess excellent organizational, communication, and time-management skills and are proficient in office software and equipment. This Senior administrative assistant job description template lists all essential skills and qualifications to […]

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A Senior Administrative Assistant is an experienced professional responsible for managing office operations, supporting senior managers, scheduling appointments, planning meetings, and performing various administrative tasks. They possess excellent organizational, communication, and time-management skills and are proficient in office software and equipment.

This Senior administrative assistant job description template lists all essential skills and qualifications to help you attract the best candidates to provide administrative support for your senior managers.

What is a senior administrative assistant?

A senior administrative assistant is an experienced professional who supports senior managers and executives by performing a variety of administrative tasks. They are responsible for managing office operations, scheduling appointments, planning meetings, and providing general assistance in a fast-paced environment.

What does a senior administrative assistant do?

A senior administrative assistant is responsible for supporting senior managers and executives with daily clerical tasks, scheduling appointments, planning meetings, managing phone calls and emails, and maintaining office organization. They also provide general support to visitors, develop and maintain filing systems, and create reports and presentations. Their role is crucial in ensuring the smooth functioning of day-to-day office operations.

Senior administrative assistant responsibilities include:

  • Support senior managers and executives with daily clerical tasks
  • Plan meetings and take detailed minutes
  • Manage phone calls, provide information, and connect callers to appropriate people
  • Schedule appointments, update calendars, and make travel arrangements for senior managers

 

senior administrative assistant job description

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Athletic Trainer job description https://resources.workable.com/athletic-trainer-job-description Tue, 04 Jan 2022 16:28:26 +0000 https://resources.workable.com/?p=83797 An Athletic Trainer is a dedicated professional who works with athletes, coaches, and medical experts to assess and improve their physical condition. They create personalized exercise and nutrition plans, provide injury treatment and rehabilitation, and offer guidance on maintaining overall health and fitness. Use this Athletic Trainer job description to advertise your vacancies and find […]

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An Athletic Trainer is a dedicated professional who works with athletes, coaches, and medical experts to assess and improve their physical condition. They create personalized exercise and nutrition plans, provide injury treatment and rehabilitation, and offer guidance on maintaining overall health and fitness.

Use this Athletic Trainer job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is an Athletic Trainer?

An Athletic Trainer is a dedicated professional who works closely with athletes, coaches, and medical experts to assess and improve athletes’ physical condition, prevent and treat injuries, and enhance their overall performance.

What does an Athletic Trainer do?

An Athletic Trainer’s role encompasses various responsibilities, including evaluating athletes’ conditions, designing personalized exercise and nutrition plans, diagnosing and treating sports-related injuries, providing rehabilitation services, and offering guidance on maintaining overall health and fitness. They also collaborate with coaches, doctors, and physical therapists to ensure athletes receive comprehensive care and support.

Athletic Trainer responsibilities include:

  • Working with coaches, athletes, and medical professionals to evaluate the player’s condition
  • Creating exercise and nutrition plans for athletes
  • Speaking to coaches, family members, and athletes to set health and fitness goals

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BI (Business Intelligence) Developer job description https://resources.workable.com/bi-developer-job-description Fri, 19 May 2017 09:25:23 +0000 https://resources.workable.com/?p=14164 A BI (Business Intelligence) Developer is a professional who designs, develops, and maintains business intelligence solutions, including data analytics platforms and reporting tools. They translate business needs into technical specifications and create visualizations and reports. Proficiency in database management systems and BI technologies is required. This BI (Business Intelligence) Developer job description template is optimized […]

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A BI (Business Intelligence) Developer is a professional who designs, develops, and maintains business intelligence solutions, including data analytics platforms and reporting tools. They translate business needs into technical specifications and create visualizations and reports. Proficiency in database management systems and BI technologies is required.

This BI (Business Intelligence) Developer job description template is optimized for posting to online job boards or careers pages and easy to customize for your company.

What is a BI Developer?

A BI Developer is a professional who designs, develops, and maintains business intelligence solutions. They use data analytics platforms, reporting tools, and visualization techniques to turn raw data into meaningful insights that help organizations make informed decisions. They have a background in data analysis and possess strong technical skills in database management systems and BI technologies.

What does a BI Developer do?

A BI Developer is responsible for translating business needs into technical specifications and building BI solutions accordingly. They design and deploy reporting tools, maintain data analytics platforms, and create databases to store data. They also conduct data analysis, develop visualizations and reports, and collaborate with teams to integrate systems. Their role involves troubleshooting, improving existing BI systems, and ensuring the accuracy and efficiency of data-driven solutions.

BI Developer responsibilities include:

  • Designing, developing and maintaining business intelligence solutions
  • Crafting and executing queries upon request for data
  • Presenting information through reports and visualization

bi developer job description

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Radiation Therapist job description https://resources.workable.com/radiation-therapist-job-description/ Fri, 11 Feb 2022 03:55:05 +0000 https://resources.workable.com/?p=84492 A Radiation Therapist is a medical professional who works with oncology teams and provides individualized treatment plans to shrink or remove cancers and tumors in their patients. They utilize medical imaging equipment, monitor treatment progress, and offer support to patients and their families. Use this Radiation Therapist job description to advertise your vacancies and find […]

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A Radiation Therapist is a medical professional who works with oncology teams and provides individualized treatment plans to shrink or remove cancers and tumors in their patients. They utilize medical imaging equipment, monitor treatment progress, and offer support to patients and their families.

Use this Radiation Therapist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Radiation Therapist?

A Radiation Therapist is a medical professional who specializes in providing individualized treatment plans to patients with cancer and tumors. They work alongside oncology teams, utilizing medical imaging equipment and delivering radiotherapy treatments to shrink or remove cancer cells in the patient’s body.

What does a Radiation Therapist do?

A Radiation Therapist plays a crucial role in the treatment of cancer and tumors. They work closely with oncology teams, using medical imaging equipment to accurately deliver radiation therapy. Their responsibilities include developing personalized treatment plans, administering radiation therapies, monitoring patients’ progress, and providing support to patients and their families throughout the treatment process. Their goal is to ensure effective and safe delivery of radiation therapy to help combat cancer and improve patients’ well-being.

Radiation Therapist responsibilities include:

  • Providing individualized radiation therapy treatments to patients in consultation with the oncology team
  • Explaining the process to patients and answering any questions
  • Administering radiation therapies as per patient treatment plans

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Data Architect job description https://resources.workable.com/data-architect-job-description Fri, 31 Mar 2017 09:19:24 +0000 https://resources.workable.com/?p=9224 A Data Architect is a professional responsible for developing and optimizing database models to store and retrieve company information. They analyze system requirements, migrate data, and design data models. They have expertise in SQL, Oracle, and data visualization tools. Use this Data Architect job description template to attract and hire qualified candidates. Feel free to […]

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A Data Architect is a professional responsible for developing and optimizing database models to store and retrieve company information. They analyze system requirements, migrate data, and design data models. They have expertise in SQL, Oracle, and data visualization tools.

Use this Data Architect job description template to attract and hire qualified candidates. Feel free to adjust the job duties to suit your needs.

What is a Data Architect?

A Data Architect is a professional who specializes in developing and optimizing database models to store and retrieve company information. They analyze system requirements, design data models, and ensure data integrity and security.

What does a Data Architect do?

A Data Architect is responsible for developing database solutions, installing and configuring information systems, analyzing structural requirements for new software, migrating data from legacy systems, and designing conceptual and logical data models. They also optimize database systems, define security procedures, and collaborate with the Data Science department to identify future needs and requirements.

Data Architect responsibilities include:

  • Developing database solutions to store and retrieve company information
  • Installing and configuring information systems to ensure functionality
  • Analyzing structural requirements for new software and applications

Data Architect job description

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Surgical Technician job description https://resources.workable.com/surgical-technician-job-description Mon, 10 Jan 2022 17:42:16 +0000 https://resources.workable.com/?p=83856 A Surgical Technician is a medical professional who assists Surgeons during procedures by preparing operating rooms, sterilizing equipment, and maintaining a sterile environment. They work with the surgical team to ensure a smooth surgical process and provide support as needed.   Use this Surgical Technician job description to advertise your vacancies and find qualified candidates. […]

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A Surgical Technician is a medical professional who assists Surgeons during procedures by preparing operating rooms, sterilizing equipment, and maintaining a sterile environment. They work with the surgical team to ensure a smooth surgical process and provide support as needed.

 

Use this Surgical Technician job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Surgical Technician?

A Surgical Technician is a medical professional who assists Surgeons during procedures by preparing operating rooms, sterilizing equipment, and maintaining a sterile environment. They play a vital role in ensuring the smooth flow of surgical operations.

What does a Surgical Technician do?

A Surgical Technician’s primary role is to support Surgeons during surgical procedures. They are responsible for preparing the operating room, sterilizing instruments, and ensuring all necessary supplies are available. They assist with patient preparation, handle surgical instruments, and maintain a sterile environment throughout the procedure. Their presence helps ensure the safety and efficiency of surgical operations.

Surgical Technician responsibilities include:

  • Preparing sterile operating rooms for surgeries
  • Sterilizing equipment and instruments
  • Stocking adequate supplies for surgery

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Nurse Anesthetist job description https://resources.workable.com/nurse-anesthetist-job-description Wed, 12 Jan 2022 03:51:56 +0000 https://resources.workable.com/?p=83907 A Nurse Anesthetist is a medical professional who administers anesthesia, monitors vital signs, and provides postoperative pain relief during surgery. They collaborate with healthcare teams to ensure patient safety and comfort throughout procedures. ( Use this Nurse Anesthetist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements […]

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A Nurse Anesthetist is a medical professional who administers anesthesia, monitors vital signs, and provides postoperative pain relief during surgery. They collaborate with healthcare teams to ensure patient safety and comfort throughout procedures. (

Use this Nurse Anesthetist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Nurse Anesthetist?

A Nurse Anesthetist is a highly trained medical professional responsible for administering anesthesia, monitoring vital signs, and providing pain relief during surgical procedures.

What does a Nurse Anesthetist do?

A Nurse Anesthetist administers anesthesia to patients, monitors their vital signs during surgery, and ensures their comfort and safety. They also provide postoperative pain relief and collaborate with healthcare teams to ensure optimal patient care.

Nurse Anesthetist responsibilities include:

  • Examining patients’ histories for allergies or illnesses that would affect anesthesia
  • Evaluating and preparing patients, providing education about surgery and recovery and discussing the side effects of anesthesia with them
  • Determining the amount and type of anesthesia needed for the patient and the best way to administer it

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Instructional Designer job description https://resources.workable.com/instructional-designer-job-description Wed, 28 Aug 2013 09:43:16 +0000 https://resources.workable.com/?p=746 An Instructional Designer is a professional who creates engaging learning activities and develops course content to facilitate effective knowledge acquisition. They collaborate with subject matter experts, apply instructional design theories and methods, and utilize multimedia tools to enhance the learning process. What is an Instructional Designer? An Instructional Designer is a professional who specializes in […]

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An Instructional Designer is a professional who creates engaging learning activities and develops course content to facilitate effective knowledge acquisition. They collaborate with subject matter experts, apply instructional design theories and methods, and utilize multimedia tools to enhance the learning process.

What is an Instructional Designer?

An Instructional Designer is a professional who specializes in designing and developing effective learning experiences. They utilize instructional design theories, practices, and methods to create engaging course content and activities that enhance knowledge acquisition and skills development.

What does an Instructional Designer do?

An Instructional Designer is responsible for creating compelling learning activities and course content, working with subject matter experts to identify training needs, applying instructional design theories and methods, and utilizing multimedia tools to enhance the learning process. They also conduct instructional research, develop assessment instruments, and maintain project documentation for effective course development.

Instructional Designer responsibilities include:

  • Creating engaging learning activities and compelling course content
  • Working with subject matter experts and identifying target audience’s training needs
  • Applying tested instructional design theories, practice and methods

 

instructional designer job description

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Physician job description https://resources.workable.com/physician-job-description Fri, 11 Dec 2015 15:30:43 +0000 https://resources.workable.com/?p=3026 A Physician is a qualified medical professional responsible for conducting routine check-ups, diagnosing illnesses, prescribing medications, and providing comprehensive medical care. They promote healthy habits, collaborate with healthcare teams, and stay updated with medical advancements to ensure high-quality patient treatment and well-being. This Physician job description template is optimized for posting on online job boards or […]

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A Physician is a qualified medical professional responsible for conducting routine check-ups, diagnosing illnesses, prescribing medications, and providing comprehensive medical care. They promote healthy habits, collaborate with healthcare teams, and stay updated with medical advancements to ensure high-quality patient treatment and well-being.

This Physician job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is a Physician?

A Physician is a highly qualified medical professional who examines patients, diagnoses illnesses, prescribes medications, and provides comprehensive medical care to promote health and well-being.

What does a Physician do?

A Physician conducts routine check-ups, evaluates patients’ health conditions, diagnoses diseases, prescribes appropriate treatments, and offers preventative advice. They collaborate with healthcare teams, interpret symptoms, and stay updated with medical advancements to provide optimal medical care and improve patient outcomes.

Physician responsibilities include:

  • Conducting routine check-ups to patients to assess their health condition and discover possible issues
  • Giving appropriate advice for healthy habits (diet, hygiene etc.) and preventative actions to promote overall health
  • Conducting examinations to ill patients and evaluate symptoms to determine their condition

physician job description

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Field Sales (Outside Sales) Representative job description https://resources.workable.com/field-sales-representative-job-description Thu, 18 Jul 2013 12:42:18 +0000 https://resources.workable.com/?p=554 A Field Sales (Outside Sales) Representative is a skilled professional who builds customer relationships, follows up on leads, and maximizes sales opportunities. They identify prospects, ensure customer satisfaction, and constantly seek new opportunities to drive business growth. This Field Sales (Outside Sales) Representative job description template is optimized for posting in online job boards or […]

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A Field Sales (Outside Sales) Representative is a skilled professional who builds customer relationships, follows up on leads, and maximizes sales opportunities. They identify prospects, ensure customer satisfaction, and constantly seek new opportunities to drive business growth.

This Field Sales (Outside Sales) Representative job description template is optimized for posting in online job boards or careers pages and easy to customize for your company.

Field Sales Representative responsibilities include:

  • “Getting the sale” using various customer sales methods
  • Forecasting sales, developing “out of the box” sales strategies/models and evaluating their effectiveness
  • Evaluating customers skills, needs and building productive long lasting relationships

field sales representative job description

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Physical Therapist Assistant job description https://resources.workable.com/physical-therapist-assistant-job-description Sun, 25 Aug 2013 08:22:17 +0000 https://resources.workable.com/?p=718 A Physical Therapist Assistant is a licensed professional who implements care and interventions to improve patients’ mobility. They provide exercise instruction, demonstrate empathy, and document treatment outcomes. With expertise in physiology and therapeutic techniques, they assist physical therapists in enhancing patients’ physical abilities and well-being. This Physical Therapist Assistant job description template is optimized for posting […]

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A Physical Therapist Assistant is a licensed professional who implements care and interventions to improve patients’ mobility. They provide exercise instruction, demonstrate empathy, and document treatment outcomes. With expertise in physiology and therapeutic techniques, they assist physical therapists in enhancing patients’ physical abilities and well-being.

This Physical Therapist Assistant job description template is optimized for posting in online job boards or careers pages and easy to customize for your company.

What is a Physical Therapist Assistant?

A Physical Therapist Assistant is a licensed healthcare professional who works under the supervision of a physical therapist to help patients improve their mobility and functional abilities. They provide hands-on treatment, assist with therapeutic exercises, and support patients in their recovery process.

What does a Physical Therapist Assistant do?

A Physical Therapist Assistant implements selected components of care and interventions in a technically competent manner. They instruct and counsel patients in exercises, identify their individual needs, and provide compassionate and empathetic care. They also contribute to treatment planning, document patient progress, and stay updated with the latest research in the field. Ultimately, they play a crucial role in assisting patients in their rehabilitation journey.

Physical Therapist Assistant responsibilities include:

  • Implementing selected components of care and interventions in a technically competent manner
  • Instructing and counseling patients effectively in exercises
  • Identifying patient’s needs and exhibit compassion, caring, and empathy to individual differences

physical therapist assistant job description

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Machine Learning Engineer job description https://resources.workable.com/machine-learning-engineer-job-description Fri, 24 Aug 2018 09:47:05 +0000 https://resources.workable.com/?p=31582 A Machine Learning Engineer is responsible for designing and developing machine learning systems, implementing appropriate ML algorithms, and conducting experiments. They possess strong programming skills, knowledge of data science, and expertise in statistics. Use this Machine Learning Engineer job description template to attract software engineers who specialize in machine learning. Feel free to modify the […]

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A Machine Learning Engineer is responsible for designing and developing machine learning systems, implementing appropriate ML algorithms, and conducting experiments. They possess strong programming skills, knowledge of data science, and expertise in statistics.

Use this Machine Learning Engineer job description template to attract software engineers who specialize in machine learning. Feel free to modify the template based on your needs.

What is a Machine Learning Engineer?

A Machine Learning Engineer is a professional who specializes in designing and developing machine learning systems. They possess expertise in statistics, programming, and data science, and their role involves creating efficient self-learning applications.

What does a Machine Learning Engineer do?

A Machine Learning Engineer is responsible for designing and developing machine learning systems, implementing appropriate ML algorithms, conducting experiments, and staying updated with the latest developments in the field. They work with data to create models, perform statistical analysis, and train and retrain systems to optimize performance. Their goal is to build efficient self-learning applications and contribute to advancements in artificial intelligence.

Machine Learning Engineer responsibilities include:

  • Designing and developing machine learning and deep learning systems
  • Running machine learning tests and experiments
  • Implementing appropriate ML algorithms

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Paramedic job description https://resources.workable.com/paramedic-job-description Fri, 06 Nov 2015 16:05:12 +0000 https://resources.workable.com/?p=2588 A Paramedic is a skilled healthcare professional trained to deliver immediate medical care in emergency situations. They provide essential life-saving treatment, including first aid, to individuals in critical conditions, making a significant impact on saving lives and promoting patient well-being.   This Paramedic job description template is optimized for posting on online job boards or […]

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A Paramedic is a skilled healthcare professional trained to deliver immediate medical care in emergency situations. They provide essential life-saving treatment, including first aid, to individuals in critical conditions, making a significant impact on saving lives and promoting patient well-being.

 

This Paramedic job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

Paramedic responsibilities include:

  • Operating ambulance equipment and responding to radio transmissions
  • Leading and coordinating the team responding to an emergency
  • Evaluating the patient’s condition on the scene and performing preliminary diagnosis

paramedic job description

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Car Salesman job description https://resources.workable.com/car-salesperson-job-description Sat, 07 May 2022 10:59:57 +0000 https://resources.workable.com/?p=85037 A Car Salesperson sells vehicles, maintenance plans, and warranties by understanding customer needs, providing detailed information, and facilitating test drives. They build relationships, meet sales targets, and possess excellent communication skills. Use this Car Salesperson job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your […]

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A Car Salesperson sells vehicles, maintenance plans, and warranties by understanding customer needs, providing detailed information, and facilitating test drives. They build relationships, meet sales targets, and possess excellent communication skills.

Use this Car Salesperson job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Car Salesperson?

A Car Salesperson is a professional who specializes in selling vehicles, maintenance plans, and warranties to customers. They play a crucial role in assisting customers throughout the buying process and providing information on various car options.

What does a Car Salesperson do?

A Car Salesperson interacts with potential customers, understands their preferences, demonstrates vehicle features, facilitates test drives, and assists in completing necessary paperwork for successful sales. They strive to meet sales targets and provide excellent customer service throughout the sales process.

Car Salesperson responsibilities include:

  • Converting showroom visitors into customers by understanding their needs and interests and matching them to the most appropriate car
  • Understanding the characteristics, capabilities, and features of all cars and providing the potential customer with detailed information
  • Taking customers on test drives and demonstrating vehicle features

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Patient Coordinator Job Description https://resources.workable.com/patient-coordinator-job-description/ Mon, 11 Apr 2022 14:14:42 +0000 https://resources.workable.com/?p=84832 A Patient Coordinator is responsible for developing care plans, coordinating patient care services, and ensuring patients receive the necessary medical treatment. They consult with healthcare providers, evaluate patient progress, and assist with securing funding for medical care. Use this Patient Coordinator job description to advertise your vacancies and find qualified candidates. Feel free to modify […]

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A Patient Coordinator is responsible for developing care plans, coordinating patient care services, and ensuring patients receive the necessary medical treatment. They consult with healthcare providers, evaluate patient progress, and assist with securing funding for medical care.

Use this Patient Coordinator job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Patient Coordinator?

A Patient Coordinator is a professional who assists patients with their medical needs while enrolled in a medical facility. They develop care plans, coordinate patient care services, and work with healthcare providers to ensure patients receive the necessary treatment. Their role is to support and guide patients throughout their healthcare journey.

What does a Patient Coordinator do?

A Patient Coordinator is responsible for consulting with patients and their families to discuss health problems, developing care plans to address their healthcare needs, and educating patients about their conditions and medication. They also collaborate with healthcare providers to arrange appointments and treatment plans, evaluate patient progress, and assist in securing funding for medical care. Their goal is to ensure patients receive comprehensive and compassionate care.

Patient Coordinator responsibilities include:

  • Developing a care plan to address their patient’s personal health care needs
  • Consulting with patients and family members to discuss their health problems
  • Educating patients about their condition, medication and giving them specific instructions

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Cloud Engineer job description https://resources.workable.com/cloud-engineer-job-description Sat, 07 May 2022 12:27:43 +0000 https://resources.workable.com/?p=85052 A Cloud Engineer designs and manages cloud-based systems for organizations, collaborating with teams to identify optimal solutions, modify systems, and ensure they meet needs. They deploy, debug, and execute initiatives, leveraging relevant certifications and troubleshooting skills. Use this Cloud Engineer job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities […]

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A Cloud Engineer designs and manages cloud-based systems for organizations, collaborating with teams to identify optimal solutions, modify systems, and ensure they meet needs. They deploy, debug, and execute initiatives, leveraging relevant certifications and troubleshooting skills.

Use this Cloud Engineer job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Cloud Engineer?

A Cloud Engineer is an IT professional responsible for designing and managing cloud-based systems for organizations. They collaborate with teams to identify optimal solutions, modify systems, and ensure they meet the organization’s needs.

What does a Cloud Engineer do?

A Cloud Engineer deploys, debugs, and executes initiatives related to cloud computing. They design, develop, and maintain cloud-based systems, ensuring efficient data storage and adherence to security policies. They also interact with clients, provide cloud support, and make recommendations based on client needs.

Cloud Engineer responsibilities include:

  • Collaborating with engineering and development teams to evaluate and identify optimal cloud solutions
  • Modifying and improving existing systems
  • Educating teams on the implementation of new cloud technologies and initiatives

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Real Estate Appraiser job description https://resources.workable.com/real-estate-appraiser-job-description Fri, 19 Jul 2013 12:29:57 +0000 https://resources.workable.com/?p=569 A Real Estate Appraiser is a professional responsible for conducting formal appraisals of real property or land. They evaluate properties, establish market values, and provide credible reports on appraisal data. They possess advanced knowledge of relevant software, strong analytical skills, and comply with industry regulations. This Real Estate Appraiser job description template is optimized for posting […]

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A Real Estate Appraiser is a professional responsible for conducting formal appraisals of real property or land. They evaluate properties, establish market values, and provide credible reports on appraisal data. They possess advanced knowledge of relevant software, strong analytical skills, and comply with industry regulations.

This Real Estate Appraiser job description template is optimized for posting in online job boards or careers pages and easy to customize for your company.

What is a Real Estate Appraiser?

A Real Estate Appraiser is a professional who conducts formal appraisals of real property or land. They evaluate properties, establish market values, and provide credible reports on appraisal data. They play a crucial role in determining property values for various purposes such as sales, mortgages, taxation, insurance, and development.

What does a Real Estate Appraiser do?

A Real Estate Appraiser conducts formal appraisals of real property or land before it is sold, mortgaged, taxed, insured, or developed. They evaluate properties, gather data from internal and external sources, make on-site visits, inspect properties, interview clients, and examine various factors that impact a property’s value. They prepare detailed reports, document procedures, and stay updated with industry regulations and best practices.

Real Estate Appraiser responsibilities include:

  • Conducting formal appraisals of real property or land before it is sold, mortgaged, taxed, insured, or developed
  • Evaluating properties to establish market values and property ratings using internal and external sources
  • Making on site visits, inspecting property and interviewing clients

real estate appraiser job description

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Financial Adviser job description https://resources.workable.com/financial-adviser-job-description Wed, 17 Jul 2013 10:44:49 +0000 https://resources.workable.com/?p=529 A Financial Adviser is a professional who provides strategic advice on a range of financial products and services. They assess clients’ financial situations, develop personalized financial plans, and guide them in making profitable and secure decisions. This Financial Adviser job description template is optimized for posting in online job boards or careers pages and easy […]

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A Financial Adviser is a professional who provides strategic advice on a range of financial products and services. They assess clients’ financial situations, develop personalized financial plans, and guide them in making profitable and secure decisions.

This Financial Adviser job description template is optimized for posting in online job boards or careers pages and easy to customize for your company.

What is a Financial Adviser?

A Financial Adviser is a professional who provides strategic advice on financial products and services, helping clients make informed decisions to best utilize their money and achieve their financial goals. They analyze clients’ overall financial picture, assess their needs, and develop customized financial plans to guide their financial journey.

What does a Financial Adviser do?

A Financial Adviser assesses clients’ financial situations, offers strategic advice on various financial products and services, and develops personalized financial plans. They guide clients towards profitable and secure financial decisions, cultivate client relationships, and stay updated on industry trends. They also network, generate leads, and sell financial products such as mutual funds, stocks, and bonds to meet sales targets.

Financial Adviser responsibilities include:

  • Providing strategic advice across a variety of financial products and services
  • Assessing client’s overall financial picture, understand their needs and develop a solid financial plan
  • Guiding clients towards a profitable and secure financial decision

fiancial adviser job description

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Librarian job description https://resources.workable.com/librarian-job-description Wed, 28 Aug 2019 16:48:52 +0000 https://resources.workable.com/?p=33382 A Librarian is a professional who facilitates access to information and resources within a library. They curate collections, develop educational programs, manage databases, and oversee library staff. Their role is to support learning, research, and exploration for library members. What is a librarian? Librarians oversee the proper functioning of various types of public libraries, school […]

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A Librarian is a professional who facilitates access to information and resources within a library. They curate collections, develop educational programs, manage databases, and oversee library staff. Their role is to support learning, research, and exploration for library members.

What is a librarian?

Librarians oversee the proper functioning of various types of public libraries, school libraries, or law libraries.

What does a librarian do?

Librarians organize the library database and help people find materials and resources. Their responsibilities may vary based on the library they work for. For example, in large libraries, librarians usually specialize in a specific domain, such as administration, IT management, or the children’s library.

Overall, general librarian duties include: 

  • Developing and updating library inventory
  • Handling requests by patrons 
  • Researching and implementing new information management techniques

When crafting your own librarian job description, it’s important to clearly define librarian job requirements and responsibilities based on the needs of the specific position you want to fill.

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Pediatrician job description https://resources.workable.com/pediatrician-job-description Fri, 20 Nov 2015 09:52:58 +0000 https://resources.workable.com/?p=2726 A Pediatrician is a licensed medical professional who conducts thorough examinations, diagnoses illnesses, prescribes medications, administers vaccines, and provides guidance to parents. They specialize in providing comprehensive healthcare to infants, children, and adolescents. This Pediatrician job description template is optimized for posting on online job boards or careers pages and easy to customize for your company. […]

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A Pediatrician is a licensed medical professional who conducts thorough examinations, diagnoses illnesses, prescribes medications, administers vaccines, and provides guidance to parents. They specialize in providing comprehensive healthcare to infants, children, and adolescents.

This Pediatrician job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is a Pediatrician?

A Pediatrician is a licensed medical professional specializing in the healthcare of infants, children, and adolescents. They are trained to diagnose and treat a wide range of medical conditions specific to this age group.

What does a Pediatrician do?

A Pediatrician conducts thorough examinations, diagnoses illnesses, prescribes medications, administers vaccines, and provides guidance to parents regarding their child’s health, development, and well-being. They play a crucial role in monitoring and promoting the overall health and normal physical development of newborns, young children, and adolescents.

Pediatrician responsibilities include:

  • Conducting thorough examinations on newborns and young children to check and record their health and normal physical development
  • Examining sick children and reaching an informed diagnosis 
  • Prescribing medications and giving detailed instructions for administration

 

pediatrician job description

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Mail Clerk job description https://resources.workable.com/mail-clerk-job-description Thu, 11 May 2017 16:31:07 +0000 https://resources.workable.com/?p=13520 A Mail Clerk is an individual who manages and distributes mail within a company. They receive, sort, and deliver mail to different departments, ensuring efficient communication. Their responsibilities include organizing incoming and outgoing mail and ensuring prompt delivery to the intended recipients. Mail Clerk responsibilities include: Sorting incoming mail by department, location and category Keeping […]

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A Mail Clerk is an individual who manages and distributes mail within a company. They receive, sort, and deliver mail to different departments, ensuring efficient communication. Their responsibilities include organizing incoming and outgoing mail and ensuring prompt delivery to the intended recipients.

Mail Clerk responsibilities include:

  • Sorting incoming mail by department, location and category
  • Keeping records of sent and received mail
  • Preparing envelopes and packages

Mail Clerk job description

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Medical Director job description https://resources.workable.com/medical-director-job-description Wed, 12 Jan 2022 19:20:47 +0000 https://resources.workable.com/?p=83954 A Medical Director is responsible for efficiently running a health-care facility, overseeing staff recruitment, implementing regulations, and improving communication. They ensure high-quality patient care, monitor budgets, and stay updated on medical trends. Use this Medical Director job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on […]

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A Medical Director is responsible for efficiently running a health-care facility, overseeing staff recruitment, implementing regulations, and improving communication. They ensure high-quality patient care, monitor budgets, and stay updated on medical trends.

Use this Medical Director job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

Medical Director responsibilities include:

  • Recruiting and managing physicians, nurses, paramedics and other medical and non-medical staff
  • Examining and coordinating the facility’s activities to guarantee medical quality
  • Assisting with training, continuing education and promotion of subordinate staff

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Sales Support Specialist job description https://resources.workable.com/sales-support-specialist-job-description Fri, 22 Jul 2016 07:55:11 +0000 https://resources.workable.com/?p=5954 A Sales Support Specialist is a customer-focused professional responsible for processing sales and ensuring client satisfaction. They identify potential clients, maintain order databases, and update prospect lists. Their role involves assisting the sales team and providing essential support for effective sales operations. This Sales Support Specialist job description template is optimized for posting on online […]

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A Sales Support Specialist is a customer-focused professional responsible for processing sales and ensuring client satisfaction. They identify potential clients, maintain order databases, and update prospect lists. Their role involves assisting the sales team and providing essential support for effective sales operations.

This Sales Support Specialist job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is a Sales Support Specialist?

A Sales Support Specialist is a professional who provides assistance and support to the sales team by responding to customer inquiries, processing orders, and maintaining sales-related databases. They play a crucial role in ensuring smooth sales operations and customer satisfaction.

What does a Sales Support Specialist do?

A Sales Support Specialist is responsible for troubleshooting customer issues, providing data and guidance to the sales team, managing sales tracking tools, and analyzing sales trends. They liaise with account managers, stay updated on product launches, and suggest sales process improvements. Their primary focus is to support the sales team and enhance customer relationships.

Sales Support Specialist responsibilities include:

  • Providing troubleshooting assistance for customer orders, account statuses and relevant problems
  • Providing data and guides to help the sales team
  • Developing and monitoring performance indicators

sales support specialist job description

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Chief Administrative Officer (CAO) job description https://resources.workable.com/chief-administrative-officer-job-description Tue, 08 Mar 2016 12:44:37 +0000 https://resources.workable.com/?p=4097 A Chief Administrative Officer (CAO) manages daily administrative operations, provides input for strategic planning, sets goals for departments, and collaborates on policy implementation. They oversee resource allocation, evaluate performance, and ensure smooth operations. A CAO reports to the CEO, driving organizational performance. This Chief Administrative Officer (CAO) job description template is optimized for posting on […]

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A Chief Administrative Officer (CAO) manages daily administrative operations, provides input for strategic planning, sets goals for departments, and collaborates on policy implementation. They oversee resource allocation, evaluate performance, and ensure smooth operations. A CAO reports to the CEO, driving organizational performance.

This Chief Administrative Officer (CAO) job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is a Chief Administrative Officer (CAO)?

A Chief Administrative Officer (CAO) is a senior executive who oversees the daily administrative operations of an organization. They provide input for strategic planning, set goals for departments, collaborate on policy implementation, and ensure the smooth running of business according to established policies and vision. A CAO reports directly to the CEO and plays a critical role in the overall performance and success of the organization.

What does a Chief Administrative Officer (CAO) do?

A Chief Administrative Officer (CAO) is responsible for managing and coordinating the administrative functions of an organization. They provide input for business and strategic planning, set goals for departments and individual managers, collaborate with colleagues to implement policies and develop improvements, oversee resource allocation and budgeting, and provide guidance to subordinate staff. Additionally, a CAO resolves issues that may arise, ensures timely reporting to senior management or regulatory agencies, and may assist in other tasks such as fundraising.

Chief Administrative Officer responsibilities include:

  • Providing input for business and strategic planning
  • Setting goals for departments and individual managers
  • Collaborating with colleagues to implement policies and develop improvements

chief administrative officer job description

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Purchasing Assistant job description https://resources.workable.com/purchasing-assistant-job-description Mon, 18 Sep 2017 10:07:53 +0000 https://resources.workable.com/?p=24208 A Purchasing Assistant is responsible for monitoring stock levels, researching potential vendors, tracking orders, and updating order records. They conduct market research, evaluate vendor offers, negotiate prices, and maintain accurate records. Their goal is to make cost-effective purchases and ensure a fully stocked inventory. This is a Purchasing Assistant job description template to help you […]

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A Purchasing Assistant is responsible for monitoring stock levels, researching potential vendors, tracking orders, and updating order records. They conduct market research, evaluate vendor offers, negotiate prices, and maintain accurate records. Their goal is to make cost-effective purchases and ensure a fully stocked inventory.

This is a Purchasing Assistant job description template to help you attract and hire qualified candidates.

What is a Purchasing Assistant?

A Purchasing Assistant is a professional who assists in the procurement process by monitoring stock levels, researching vendors, tracking orders, and maintaining purchasing records. They play a crucial role in ensuring timely and cost-effective procurement of supplies and equipment based on the organization’s needs.

What does a Purchasing Assistant do?

A Purchasing Assistant is responsible for monitoring stock levels, identifying purchasing needs, researching potential vendors, tracking orders, updating internal databases with order details, conducting market research, evaluating vendor offers, negotiating prices, and maintaining accurate records of invoices and contracts. Their role is essential in maintaining a fully stocked inventory and optimizing the procurement process for the organization.

Purchasing Assistant responsibilities include:

  • Monitoring stock levels and identifying purchasing needs
  • Researching potential vendors
  • Tracking orders and ensuring timely delivery

Purchasing Assistant job description

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IT Coordinator job description https://resources.workable.com/it-coordinator-job-description Wed, 09 Mar 2016 13:28:47 +0000 https://resources.workable.com/?p=4131 A IT Coordinator is a professional responsible for establishing IT protocols, advising on suitable IT choices, providing technical support, and acting as a link between end users and higher-level support. They install and configure software and hardware, monitor system performance and troubleshoot issues. This IT Coordinator job description template is optimized for posting on online job […]

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A IT Coordinator is a professional responsible for establishing IT protocols, advising on suitable IT choices, providing technical support, and acting as a link between end users and higher-level support. They install and configure software and hardware, monitor system performance and troubleshoot issues.

This IT Coordinator job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is an IT Coordinator?

An IT Coordinator is a professional responsible for maintaining and managing information technology systems and networks within an organization. They ensure the functionality and efficiency of computer and telecom systems by establishing protocols, providing technical support, and advising on IT choices.

What does an IT Coordinator do?

An IT Coordinator performs various tasks to maintain IT systems, including installing and configuring software and hardware, monitoring system performance, troubleshooting issues, and providing technical support and training. They act as a link between end users and higher-level support, collaborate with other professionals, and ensure compliance with IT standards and functionality. Their role involves both technical and administrative responsibilities in managing IT systems within an organization.

IT Coordinator responsibilities include:

  • Instituting protocols for the use of IT across departments and projects
  • Providing advice on the most suitable IT choices
  • Providing technical support or training for systems and networks

it coordinator job description

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Hospitality Manager job description https://resources.workable.com/hospitality-manager-job-description Thu, 03 Mar 2016 13:05:31 +0000 https://resources.workable.com/?p=3982 A Hospitality Manager is a professional responsible for organizing and overseeing the daily operations of facilities in the hospitality industry. They hire qualified personnel, coordinate operations, supervise staff, handle customer complaints, enforce regulations, and ensure efficient management of supplies and expenses. This Hospitality Manager job description template is optimized for posting on online job boards or careers […]

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A Hospitality Manager is a professional responsible for organizing and overseeing the daily operations of facilities in the hospitality industry. They hire qualified personnel, coordinate operations, supervise staff, handle customer complaints, enforce regulations, and ensure efficient management of supplies and expenses.

This Hospitality Manager job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is a Hospitality Manager?

A Hospitality Manager is a professional who oversees and organizes the daily operations of facilities in the hospitality industry, such as lodgings or restaurants. They are responsible for hiring qualified personnel, coordinating operations, supervising staff, handling customer complaints, enforcing regulations, and ensuring efficient management of supplies and expenses.

What does a Hospitality Manager do?

A Hospitality Manager is responsible for various duties, including hiring qualified personnel, organizing and coordinating operations, supervising and evaluating staff, handling customer complaints, enforcing regulations and quality standards, managing budgets and expenses, and preparing reports for senior management. They play a crucial role in ensuring excellent customer experience and maintaining the efficiency and profitability of hospitality facilities.

Hospitality Manager responsibilities include:

  • Hiring qualified personnel according to standards
  • Organizing and coordinating operations to ensure maximum efficiency
  • Supervising and evaluating staff

hospitality manager job description

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UI Designer job description https://resources.workable.com/ui-designer-job-description Tue, 30 Apr 2013 15:32:04 +0000 https://resources.workable.com/?p=218 A User Interface (UI) Designer is a professional who collaborates with a User Experience (UX) designer to create an intuitive and visually appealing interface for product design. They focus on the look and feel of the interface to ensure a seamless user experience. This User Interface (UI) Designer job description template is optimized for posting […]

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A User Interface (UI) Designer is a professional who collaborates with a User Experience (UX) designer to create an intuitive and visually appealing interface for product design. They focus on the look and feel of the interface to ensure a seamless user experience.

This User Interface (UI) Designer job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

UI Designer responsibilities include:

  • Collaborating with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience
  • Executing all visual design stages from concept to final hand-off to engineering
  • Conceptualizing original ideas that bring simplicity and user friendliness to complex design roadblocks

ui designer job description

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Sales Engineer job description https://resources.workable.com/sales-engineer-job-description Wed, 01 May 2013 09:04:26 +0000 https://resources.workable.com/?p=273 A Sales Engineer is responsible for supporting sales executives in solution selling to prospects, executing strategic deals, modeling financial business cases, and matching customer requirements to proposed solutions. They possess technical expertise, strong communication and presentation skills. This Sales Engineer job description template is optimized for posting on online job boards or careers pages and is […]

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A Sales Engineer is responsible for supporting sales executives in solution selling to prospects, executing strategic deals, modeling financial business cases, and matching customer requirements to proposed solutions. They possess technical expertise, strong communication and presentation skills.

This Sales Engineer job description template is optimized for posting on online job boards or careers pages and is easy to customize for your company.

What is a Sales Engineer?

A Sales Engineer is a professional who supports sales executives in selling technology solutions to prospects and existing customers. They possess technical knowledge, excellent communication skills, and a track record in selling complex enterprise solutions. Their role involves modeling financial business cases, matching customer requirements to proposed solutions, and delivering compelling presentations and demos.

What does a Sales Engineer do?

A Sales Engineer collaborates with sales executives to execute strategic deals in complex sales cycles. They support solution selling, model the financial aspects of sales opportunities, deliver powerful presentations and demos, manage technical aspects of RFP/RFI responses, communicate client needs to R&D teams, and collect competitive intelligence. They contribute to new customer acquisition, customer satisfaction, and overall sales team success.

Sales Engineer responsibilities include:

  • Supporting sales executives with solution selling into prospect account base
  • Partnering with sales executives to plan, prepare and execute on strategic deals in complex sales cycles
  • Modeling the financial business case associated with each sales opportunity

sales engineer job description

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Payroll Manager job description https://resources.workable.com/payroll-manager-job-description Fri, 27 Jan 2017 10:04:06 +0000 https://resources.workable.com/?p=8267 A Payroll Manager is responsible for overseeing and directing payroll procedures, ensuring compliance with laws and tax obligations, supervising the payroll team, and maintaining accurate payroll records. They require knowledge of payroll regulations and software, excellent organizational and leadership skills. This Payroll Manager job description template is optimized for posting on online job boards or […]

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A Payroll Manager is responsible for overseeing and directing payroll procedures, ensuring compliance with laws and tax obligations, supervising the payroll team, and maintaining accurate payroll records. They require knowledge of payroll regulations and software, excellent organizational and leadership skills.

This Payroll Manager job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is a payroll manager?

A payroll manager is a professional who oversees and directs payroll procedures within an organization. They are responsible for ensuring compliance with relevant laws and tax obligations, supervising the payroll team, and maintaining accurate payroll records.

What does a payroll manager do?

A payroll manager is responsible for various tasks related to payroll administration. They develop systems to process payroll transactions, coordinate timekeeping systems, oversee payroll changes and system upgrades, ensure compliance with laws and internal policies, supervise and coach payroll staff, liaise with auditors for payroll tax audits, collaborate with HR and accounting teams, maintain accurate records, and resolve payroll-related issues.

Payroll Manager responsibilities include:

  • Oversee and direct payroll procedures
  • Ensure compliance with applicable laws and payroll tax obligations
  • Supervise and coach payroll team

payroll manager job description

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Salesforce Administrator job description https://resources.workable.com/salesforce-administrator-job-description/ Tue, 08 Feb 2022 03:21:35 +0000 https://resources.workable.com/?p=84377 A Salesforce Administrator is responsible for managing and optimizing Salesforce systems, including user and license management, support, training, and system upgrades. They ensure effective utilization of Salesforce tools and collaborate with stakeholders to meet organizational requirements. Use this Salesforce Administrator job description for advertising your vacancies and finding qualified candidates. Feel free to modify responsibilities […]

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A Salesforce Administrator is responsible for managing and optimizing Salesforce systems, including user and license management, support, training, and system upgrades. They ensure effective utilization of Salesforce tools and collaborate with stakeholders to meet organizational requirements.

Use this Salesforce Administrator job description for advertising your vacancies and finding qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

Salesforce Administrator responsibilities include:

  • Ensuring optimal performance of Salesforce systems and products
  • Upgrading and configuring Salesforce systems for optimized integration
  • Managing Salesforce roles, profiles, sharing rules, workflows and groups

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Relationship Manager job description https://resources.workable.com/relationship-manager-job-description Fri, 17 Feb 2017 17:18:05 +0000 https://resources.workable.com/?p=8586 A Relationship Manager is responsible for building and maintaining positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints. They possess excellent communication and problem-solving skills and work closely with sales and marketing teams to boost profitability and customer satisfaction. This Relationship Manager job description template is optimized for posting on online […]

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A Relationship Manager is responsible for building and maintaining positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints. They possess excellent communication and problem-solving skills and work closely with sales and marketing teams to boost profitability and customer satisfaction.

This Relationship Manager job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

Relationship Manager responsibilities include:

  • Building positive relationships with customers
  • Assisting with generating new business
  • Identifying opportunities for greater profits

relationship manager job description

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Pharmacist job description https://resources.workable.com/pharmacist-job-description Mon, 02 Nov 2015 15:37:15 +0000 https://resources.workable.com/?p=2551 A Pharmacist is a healthcare professional responsible for reviewing prescriptions, organizing the pharmacy, delivering and labeling medications, and providing information and advice to patients. They ensure safe medication use, monitor patient history, and stay updated on advancements in medicine. This Pharmacist job description template is optimized for posting on online job boards or careers pages […]

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A Pharmacist is a healthcare professional responsible for reviewing prescriptions, organizing the pharmacy, delivering and labeling medications, and providing information and advice to patients. They ensure safe medication use, monitor patient history, and stay updated on advancements in medicine.

This Pharmacist job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

Pharmacist responsibilities include:

  • Reviewing and executing physician’s prescriptions checking their appropriateness and legality
  • Organizing the pharmacy in an efficient manner to make the identification of products easier and faster
  • Maintaining full control over delivering, stocking and labeling medicine and other products

pharmacist job description

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Senior Designer job description https://resources.workable.com/senior-designer-job-description Thu, 20 Apr 2017 07:59:23 +0000 https://resources.workable.com/?p=11670 A Senior Designer is responsible for overseeing design projects, creating original illustrations and infographics, reviewing junior designers’ work, and ensuring high-quality deliverables. They have expertise in graphic design, layout techniques, and marketing execution. This Senior Designer job description template is optimized for posting on online job boards or careers pages and easy to customize for […]

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A Senior Designer is responsible for overseeing design projects, creating original illustrations and infographics, reviewing junior designers’ work, and ensuring high-quality deliverables. They have expertise in graphic design, layout techniques, and marketing execution.

This Senior Designer job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

Senior Designer responsibilities include:

  • Overseeing all design projects, from conception to delivery
  • Designing original pieces, including illustrations and infographics
  • Reviewing junior designers’ work to ensure high quality

Senior Designer job description

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HR Intern job description https://resources.workable.com/hr-intern-job-description Thu, 29 Mar 2018 13:54:18 +0000 https://resources.workable.com/?p=30912 An HR intern is responsible for administrative tasks in the HR department, including updating employee records, screening resumes, and scheduling interviews. They assist in payroll, recruiting, and employee development, supporting HR policies and procedures. Post this HR Intern job description template to online job boards and college alumni careers pages when offering internships at your […]

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An HR intern is responsible for administrative tasks in the HR department, including updating employee records, screening resumes, and scheduling interviews. They assist in payroll, recruiting, and employee development, supporting HR policies and procedures.

Post this HR Intern job description template to online job boards and college alumni careers pages when offering internships at your HR department.

What is an HR intern?

An HR intern is a temporary position within the HR department, responsible for performing administrative tasks and supporting daily activities. They assist in updating employee records, screening resumes, scheduling interviews, and gaining exposure to various HR functions like payroll, recruitment, and employee development. This role provides an opportunity for individuals to gain practical experience and insights into HR operations.

What does an HR intern do?

An HR intern performs various administrative tasks in support of the HR department. They update employee databases, gather payroll data, screen resumes, schedule interviews, post job ads, and assist in preparing HR-related reports. Additionally, they address employee queries, distribute company policies, and participate in organizing company events. This role provides valuable hands-on experience in HR processes, allowing interns to gain a comprehensive understanding of HR functions and contribute to the smooth operation of the department.

HR Intern responsibilities include:

  • Updating our internal databases with new employee information like contact details and employment forms
  • Gathering payroll data like working hours, leaves and bank accounts
  • Screening resumes and application forms

HR Intern job description

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Dentist job description https://resources.workable.com/dentist-job-description Thu, 30 May 2019 09:00:02 +0000 https://resources.workable.com/?p=32880 A Dentist is a licensed professional who examines, diagnoses, treats, and advises patients on dental issues. They clean teeth, fill cavities, perform extractions and surgeries, and promote oral health. Use this Dentist job description sample to attract and hire qualified healthcare professionals for your dental clinic, hospital or private practice. Feel free to modify job […]

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A Dentist is a licensed professional who examines, diagnoses, treats, and advises patients on dental issues. They clean teeth, fill cavities, perform extractions and surgeries, and promote oral health.

Use this Dentist job description sample to attract and hire qualified healthcare professionals for your dental clinic, hospital or private practice. Feel free to modify job duties and requirements based on your needs.

What is a dentist?

Dentists are responsible for anything regarding the health of the mouth, including the teeth, gums and dental tissues. They need to be licensed to perform their duties. Note that dentist education requirements may differ from country to country or from state to state.

What does a dentist do?

Dentists can be general practitioners or specialize in specific areas (e.g. pediatric dentists, endodontists and periodontists). In this case, they’ll need to develop specific dentist skills. Often, they’re required to complete additional studies.

General dentist duties include:

  • Conducting oral screenings to identify diseases and infections
  • Removing tooth decay and plaque
  • Applying prosthetics, sealers and whiteners

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Insurance Underwriter job description https://resources.workable.com/underwriter-job-description Wed, 07 Aug 2013 15:02:16 +0000 https://resources.workable.com/?p=650 A Insurance Underwriter is a professional responsible for reviewing insurance applications, assessing clients’ backgrounds and financial status, and collaborating with specialists to gather information. They analyze risks and determine underwriting alternatives to establish terms of coverage and maintain profitability for the insurer. This Insurance Underwriter job description template is optimized for posting in online job […]

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A Insurance Underwriter is a professional responsible for reviewing insurance applications, assessing clients’ backgrounds and financial status, and collaborating with specialists to gather information. They analyze risks and determine underwriting alternatives to establish terms of coverage and maintain profitability for the insurer.

This Insurance Underwriter job description template is optimized for posting in online job boards or careers pages and easy to customize for your company.

What is an Insurance Underwriter?

An Insurance Underwriter is a professional who evaluates insurance applications, assesses clients’ backgrounds and financial status, and determines the terms and conditions of insurance coverage based on risk analysis.

What does an Insurance Underwriter do?

An Insurance Underwriter reviews insurance applications for compliance, assesses clients’ backgrounds and financial status, collaborates with specialists to gather information, and determines underwriting alternatives. They draw up quotes, negotiate specific policy terms, and maintain detailed records of policies underwritten. Their goal is to balance risks, maintain profitability for the insurer, and ensure compliance with applicable insurance laws.

Insurance Underwriter responsibilities include:

  • Reviewing insurance applications for compliance and adherence
  • Assessing clients’ background information and financial status
  • Liaising with specialists to gather information and opinions

underwriter job description

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Business Consultant job description https://resources.workable.com/business-consultant-job-description Thu, 26 Nov 2015 15:26:20 +0000 https://resources.workable.com/?p=2795 A Business Consultant is an expert who offers advice, information, insights, and recommendations to assist clients in achieving their objectives and resolving challenges. They provide guidance on various aspects of business to optimize performance and drive success. This Business Consultant job description template is optimized for posting to online job boards or careers pages and easy […]

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A Business Consultant is an expert who offers advice, information, insights, and recommendations to assist clients in achieving their objectives and resolving challenges. They provide guidance on various aspects of business to optimize performance and drive success.

This Business Consultant job description template is optimized for posting to online job boards or careers pages and easy to customize for your company.

Business Consultant responsibilities include:

  • Organizing and executing assigned business projects on behalf of clients according to client’s requirements
  • Meeting with assigned clients when needed and perform an initial assessment of a problematic situation
  • Collecting information about the client’s business through a variety of methods (shadowing, interviews, surveys, reading reports etc.)

business consultant job description

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Learning and Development (L&D) Manager job description https://resources.workable.com/learning-development-manager-job-description Fri, 31 Mar 2017 12:18:19 +0000 https://resources.workable.com/?p=9374 A Learning and Development (L&D) Manager develops and implements learning strategies, designs e-learning courses, and manages budgets. They assess development needs, deliver training, and evaluate effectiveness. Strong communication, project management, and budgeting skills are required. Proven experience and knowledge of effective learning methods are essential. Use this Learning and Development Manager job description template as […]

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A Learning and Development (L&D) Manager develops and implements learning strategies, designs e-learning courses, and manages budgets. They assess development needs, deliver training, and evaluate effectiveness. Strong communication, project management, and budgeting skills are required. Proven experience and knowledge of effective learning methods are essential.

Use this Learning and Development Manager job description template as part of your hiring process to attract qualified candidates for your open positions.

What is a Learning and Development (L&D) Manager?

A Learning and Development (L&D) Manager is responsible for designing and implementing learning strategies, managing training programs, and developing employees’ skills and knowledge within an organization.

What does a Learning and Development (L&D) Manager do?

A Learning and Development (L&D) Manager develops and executes learning strategies, designs and delivers training programs, assesses development needs, and tracks learning effectiveness. They collaborate with employees and managers to support career development and manage budgets and vendor relationships.

Learning and Development Manager responsibilities include:

  • Developing and implementing learning strategies and programs
  • Designing e-learning courses, career plans, workshops and more
  • Maintaining budgets and relationships with vendors and consultants

learning and development manager job description

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Job Coach job description https://resources.workable.com/job-coach-job-description Fri, 11 Mar 2016 14:13:51 +0000 https://resources.workable.com/?p=4194 A Job Coach helps individuals improve job skills and achieve career goals. They develop coaching plans, assist with goal setting, teach effective job tasks, and support people with disabilities. Strong communication and organizational skills, along with experience in employment planning, are important. This Job Coach job description template is optimized for posting on online job boards […]

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A Job Coach helps individuals improve job skills and achieve career goals. They develop coaching plans, assist with goal setting, teach effective job tasks, and support people with disabilities. Strong communication and organizational skills, along with experience in employment planning, are important.

This Job Coach job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is a job coach?

A job coach is a professional who provides guidance and support to individuals seeking to enhance their job skills and achieve their career goals. They work with a wide range of clients, including professionals looking for career development assistance and individuals with disabilities who require support in the workplace.

What does a job coach do?

A job coach develops effective coaching and employment plans, communicates with clients to understand their goals, helps clients overcome personal barriers and set goals, assesses individual strengths, teaches job tasks, and provides coaching in job search techniques. They also assist individuals with disabilities in developing social and life skills and advise on workplace accommodations. Their role involves monitoring progress, maintaining records, and preparing reports.

Job Coach responsibilities include:

  • Developing effective job coaching and employment plans
  • Communicating with clients to understand their goals and ambitions
  • Assisting clients to discover and overcome their personal barriers and set goals

job coach job description

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Purchasing Manager job description https://resources.workable.com/purchasing-manager-job-description Fri, 30 Aug 2013 12:28:35 +0000 https://resources.workable.com/?p=760 A Purchasing Manager is responsible for developing and executing purchasing strategies, tracking metrics to reduce expenses, negotiating deals, and managing vendors. They ensure clear requirements, forecast market trends, mitigate risks, and collaborate with stakeholders. Strong leadership, negotiation, and analytical skills are required. This Purchasing Manager job description template is optimized for posting on online job boards […]

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A Purchasing Manager is responsible for developing and executing purchasing strategies, tracking metrics to reduce expenses, negotiating deals, and managing vendors. They ensure clear requirements, forecast market trends, mitigate risks, and collaborate with stakeholders. Strong leadership, negotiation, and analytical skills are required.

This Purchasing Manager job description template is optimized for posting on online job boards or careers pages. It is easy to customize this purchasing job description for your company’s specific needs.

What does a Purchasing Manager do?

A Purchasing Manager is responsible for developing and executing purchasing strategies, tracking metrics, negotiating deals, and managing vendors. They collaborate with stakeholders, forecast market trends, and ensure clear requirements documentation. Their role involves analyzing costs, mitigating risks, and determining optimal delivery quantities and timings.

What skills should a Purchasing Manager have?

A Purchasing Manager should have strong leadership capabilities, negotiation skills, and analytical abilities. They should be familiar with sourcing and vendor management, possess business sense, and be proficient in gathering and analyzing data. Additionally, they should have decision-making skills and be proficient in vendor management software.

Purchasing Manager responsibilities include:

  • Developing, leading and executing purchasing strategies
  • Tracking and reporting key functional metrics to reduce expenses and improve effectiveness
  • Crafting negotiation strategies and closing deals with optimal terms

purchasing manager job description

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TSA Transportation Security Officer job description https://resources.workable.com/tsa-transportation-security-officer-job-description Mon, 06 Jun 2022 10:00:52 +0000 https://resources.workable.com/?p=85230 A TSA Transportation Security Officer is responsible for screening passengers, luggage, and cargo, maintaining efficient traffic flow through airport security checkpoints, and monitoring security measures to ensure a safe and respectful environment. Use this TSA Transportation Security Officer job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements […]

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A TSA Transportation Security Officer is responsible for screening passengers, luggage, and cargo, maintaining efficient traffic flow through airport security checkpoints, and monitoring security measures to ensure a safe and respectful environment.

Use this TSA Transportation Security Officer job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a TSA Transportation Security Officer?

A TSA Transportation Security Officer is a professional responsible for screening airport passengers, cargo, and bags to detect and prevent the presence of prohibited and dangerous objects and materials.

What does a TSA Transportation Security Officer do?

A TSA Transportation Security Officer performs security duties at airports, including screening passengers, conducting security checks on luggage and cargo, monitoring security measures, and ensuring a safe and respectful environment for all passengers. They play a crucial role in maintaining airport security and ensuring the safety of travelers.

TSA Transportation Security Officer responsibilities include:

  • Screen airport passengers, cargo, and bags for prohibited and dangerous objects and materials
  • Maintain efficient passenger traffic flow through airport security checkpoints
  • Monitor airport security measures

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Market Research Analyst job description https://resources.workable.com/market-research-analyst-job-description Thu, 08 Aug 2013 09:54:21 +0000 https://resources.workable.com/?p=678 A Market Research Analyst collects and analyzes data on consumers, competitors, and the marketplace. They provide insights and recommendations to support decision-making, identify market trends, and improve competitiveness. Strong analytical skills, knowledge of statistical packages, and excellent communication are essential. This Market Research Analyst job description template is optimized for posting on online job boards […]

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A Market Research Analyst collects and analyzes data on consumers, competitors, and the marketplace. They provide insights and recommendations to support decision-making, identify market trends, and improve competitiveness. Strong analytical skills, knowledge of statistical packages, and excellent communication are essential.

This Market Research Analyst job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is a Market Research Analyst?

A Market Research Analyst is a professional who collects and analyzes data on consumers, competitors, and the marketplace. They interpret the findings to provide valuable insights and recommendations to businesses for informed decision-making and to identify market trends and opportunities.

What does a Market Research Analyst do?

A Market Research Analyst conducts research and gathers data using various methods such as surveys, interviews, and data analysis tools. They analyze the collected data, interpret trends, and provide reports and presentations to clients or internal stakeholders. They play a crucial role in helping businesses understand consumer preferences, market dynamics, and competitive landscape to drive strategic decision-making and improve overall business performance.

Market Research Analyst responsibilities include:

  • Collecting data on consumers, competitors and market place and consolidating information into actionable items, reports and presentations
  • Understanding business objectives and designing surveys to discover prospective customers’ preferences
  • Compiling and analyzing statistical data using modern and traditional methods to collect it

market research analyst job description

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Geologist job description https://resources.workable.com/geologist-job-description Thu, 17 Oct 2019 12:49:34 +0000 https://resources.workable.com/?p=35070 A Geologist is a scientist who studies the Earth’s history, resources, and geological phenomena. They analyze data, conduct fieldwork, and provide reports on findings. Geologists work on projects such as mining, oil extraction, and environmental management. This geologist job description template is optimized for posting on online job boards or careers pages and easy to […]

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A Geologist is a scientist who studies the Earth’s history, resources, and geological phenomena. They analyze data, conduct fieldwork, and provide reports on findings. Geologists work on projects such as mining, oil extraction, and environmental management.

This geologist job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is a geologist?

A geologist is a scientist who specializes in studying the Earth’s composition, structure, and processes. They analyze rocks, minerals, and fossils to understand the planet’s history and uncover valuable resources. Geologists conduct fieldwork, collect samples, and use various tools and technologies to interpret geological data. They play a crucial role in industries such as mining, oil and gas exploration, environmental management, and natural hazard assessment. Their work contributes to our understanding of Earth’s past, present, and future, and helps inform decisions related to resource extraction, land use planning, and environmental conservation.

What does a geologist do on a daily basis?

The day-to-day geologist duties may differ depending on the workplace. For example, geologists may teach at a university or, they might work for an environmental agency. They could also work for a metal production company where they’ll focus on quality control, or an oil production company where they’ll be evaluating well performance. The geologist job duties depend on the requirements of each position.

A general geologist job description would indicate that geologists study materials, analyze geological data, and compose research papers or reports.

Geologist job responsibilities also include:

  • Planning geology projects
  • Gathering and analyzing geological data
  • Studying the earth’s crust and various material

If you like out geologist job description, see our complete library of job descriptions.

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Quality Inspector job description https://resources.workable.com/quality-inspector-job-description Thu, 19 Nov 2015 17:06:57 +0000 https://resources.workable.com/?p=2719 A Quality Inspector is a professional who ensures manufactured products meet requirements using tools and guidelines. They inspect and verify product quality, ensuring it meets standards before reaching the consumer. Keywords: quality inspector, manufactured products, requirements, tools, guidelines, product quality. This Quality Inspector job description template is optimized for posting on online job boards or careers […]

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A Quality Inspector is a professional who ensures manufactured products meet requirements using tools and guidelines. They inspect and verify product quality, ensuring it meets standards before reaching the consumer. Keywords: quality inspector, manufactured products, requirements, tools, guidelines, product quality.

This Quality Inspector job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

Quality Inspector responsibilities include:

  • Reading blueprints and instructions to comprehend the quality expectations for the product and supplies
  • Approving or rejecting raw materials with respect to quality standards and record supplier performance
  • Selecting output samples and checking them using appropriate methods 

quality inspector job description

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Project Administrator job description https://resources.workable.com/project-administrator-job-description Fri, 08 Sep 2017 08:46:40 +0000 https://resources.workable.com/?p=23286 A project administrator is responsible for coordinating project activities, managing schedules, and ensuring project deliverables are completed on time and within budget. They break projects into tasks, create workflows, analyze risks, and provide documentation. Strong organizational and communication skills are essential in this role. Use this Project Administrator job description template as part of your […]

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A project administrator is responsible for coordinating project activities, managing schedules, and ensuring project deliverables are completed on time and within budget. They break projects into tasks, create workflows, analyze risks, and provide documentation. Strong organizational and communication skills are essential in this role.

Use this Project Administrator job description template as part of your hiring process to attract qualified candidates for your open positions.

What is a project administrator?

A project administrator is a professional who coordinates project activities, manages schedules, and ensures project deliverables are completed on time and within budget. They break projects into tasks, create workflows, and provide documentation to internal teams and stakeholders.

What does a project administrator do?

A project administrator is responsible for scheduling meetings, recording decisions, and breaking projects into manageable tasks. They create and update workflows, analyze risks, and prepare documentation. They also monitor project progress, address issues, and coordinate quality controls. Additionally, they act as the point of contact for all project participants and track project performance.

Project Administrator responsibilities include:

  • Scheduling regular meetings and recording decisions (e.g. assigned tasks and next steps)
  • Breaking projects into doable tasks and setting timeframes
  • Creating and updating workflows

Project Administrator job description

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Clinical Director job description https://resources.workable.com/clinical-director-job-description Thu, 11 Feb 2016 15:55:10 +0000 https://resources.workable.com/?p=3782 A Clinical Director oversees clinical operations, staff management, and regulatory compliance in healthcare organizations. They ensure high-quality patient care, develop policies, and maintain accurate records. Their leadership drives improvement and supports the organization’s success. Clinical Director responsibilities include: Devising strategies and plans for the clinical department according to company standards for excellent service and growth […]

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A Clinical Director oversees clinical operations, staff management, and regulatory compliance in healthcare organizations. They ensure high-quality patient care, develop policies, and maintain accurate records. Their leadership drives improvement and supports the organization’s success.

Clinical Director responsibilities include:

  • Devising strategies and plans for the clinical department according to company standards for excellent service and growth
  • Assuming responsibility of budgeting and resourcing
  • Planning and overseeing all patient care or administrative operations and programs

clinical director job description

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Recruitment Manager job description https://resources.workable.com/recruitment-manager-job-description Fri, 17 Feb 2017 10:56:18 +0000 https://resources.workable.com/?p=8560 A Recruitment Manager is responsible for overseeing the hiring process, updating procedures, supervising the team, and tracking metrics. They implement sourcing methods, advise on interviewing techniques, and build professional networks. Strong communication, decision-making, and team management skills are essential. This Recruitment Manager job description can help you attract HR professionals to manage your company’s recruitment. […]

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A Recruitment Manager is responsible for overseeing the hiring process, updating procedures, supervising the team, and tracking metrics. They implement sourcing methods, advise on interviewing techniques, and build professional networks. Strong communication, decision-making, and team management skills are essential.

This Recruitment Manager job description can help you attract HR professionals to manage your company’s recruitment. This template is also easy to customize with additional job requirements to meet your specific needs.

What is a Recruitment Manager?

A Recruitment Manager is a professional responsible for overseeing the hiring process within a company. They design and implement recruiting procedures, supervise the recruitment team, and ensure compliance with labor laws. Their goal is to attract and hire qualified candidates to meet the company’s current and future needs.

What does a Recruitment Manager do?

A Recruitment Manager is responsible for updating recruiting procedures, supervising the recruitment team, and tracking recruiting metrics. They implement new sourcing methods, review recruitment software, and advise hiring managers on interviewing techniques. Additionally, they stay updated on labor legislation, participate in job fairs, and build professional networks to attract potential candidates. Their role is crucial in effectively managing the recruitment process and ensuring the company hires the right talent.

Recruitment Manager responsibilities include:

  • Updating current and designing new recruiting procedures
  • Supervising the recruiting team and reporting on its performance
  • Keeping track of recruiting metrics (e.g. time-to-fill and cost-per-hire)

recruitment manager job description

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Mental Health Therapist job description https://resources.workable.com/mental-health-therapist-job-description/ Sat, 07 May 2022 15:44:29 +0000 https://resources.workable.com/?p=85087 A Mental Health Therapist diagnoses and treats mental health disorders through counseling. They create personalized treatment plans, assess progress, and collaborate with healthcare professionals. Empathy, communication skills, and relevant certifications are essential. Use this Mental Health Therapist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based […]

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A Mental Health Therapist diagnoses and treats mental health disorders through counseling. They create personalized treatment plans, assess progress, and collaborate with healthcare professionals. Empathy, communication skills, and relevant certifications are essential.

Use this Mental Health Therapist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Mental Health Therapist?

A Mental Health Therapist is a professional who diagnoses and treats mental health disorders through counseling and therapy. They work with individuals, groups, and families to help them manage and overcome their mental health challenges.

What does a Mental Health Therapist do?

A Mental Health Therapist conducts assessments, diagnoses mental health disorders, and develops personalized treatment plans for their clients. They provide counseling, therapy, and support to individuals, groups, and families, helping them address and manage their mental health concerns. Their goal is to improve their clients’ well-being and help them lead healthier and more fulfilling lives.

Mental Health Therapist responsibilities include:

  • Diagnosing and treating mental health disorders
  • Facilitating sessions with individuals, groups, or families
  • Referring clients to specialists if necessary

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Architect job description https://resources.workable.com/architect-job-description Sun, 28 Jul 2013 22:21:56 +0000 https://resources.workable.com/?p=613 An Architect is a professional who transforms building designs into reality, ensuring functionality, safety, and creative vision. Collaborating with engineers, they develop concepts for structures that meet project goals and operational standards, bringing architectural projects to life. This Architect job description template is optimized for posting on online job boards or careers pages and easy […]

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An Architect is a professional who transforms building designs into reality, ensuring functionality, safety, and creative vision. Collaborating with engineers, they develop concepts for structures that meet project goals and operational standards, bringing architectural projects to life.

This Architect job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

Architect responsibilities include:

  • Controlling projects from start to finish to ensure high quality, innovative and functional design
  • Using the construction “brief” to identify clients’ needs and put together feasibility reports and design proposals
  • Developing architecture in line with client’s needs, building’s usage and environmental impact

architect job description

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Civil Engineer job description https://resources.workable.com/civil-engineer-job-description Sun, 28 Jul 2013 21:06:11 +0000 https://resources.workable.com/?p=601 A Civil Engineer manages construction projects, conducts site investigations, assesses risks, and ensures safe project completion. They collaborate with stakeholders, provide technical expertise, and oversee structure implementation. Strong project management, communication, and engineering skills are essential. Experience, a professional license This Civil Engineer job description template can help you attract experienced and qualified civil engineers. […]

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A Civil Engineer manages construction projects, conducts site investigations, assesses risks, and ensures safe project completion. They collaborate with stakeholders, provide technical expertise, and oversee structure implementation. Strong project management, communication, and engineering skills are essential. Experience, a professional license

This Civil Engineer job description template can help you attract experienced and qualified civil engineers. It is easy to post to online job boards and careers pages. Feel free to add specific duties to meet your company’s requirements.

Civil Engineer responsibilities include:

  • Managing, designing, developing, creating and maintaining construction projects
  • Conducting on-site investigations and analyzing data
  • Assessing potential risks, materials and costs

 

civil engineer job description

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Financial Accountant job description https://resources.workable.com/financial-accountant-job-description Tue, 12 Sep 2017 10:10:51 +0000 https://resources.workable.com/?p=23718 A Financial Accountant is a professional responsible for gathering and monitoring financial data, preparing accurate statements, forecasting costs and revenues, managing tax payments, and conducting internal audits. They ensure compliance with accounting regulations and support the company’s financial decisions. Use this Financial Accountant job description template to advertise job openings for your Finance department and […]

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A Financial Accountant is a professional responsible for gathering and monitoring financial data, preparing accurate statements, forecasting costs and revenues, managing tax payments, and conducting internal audits. They ensure compliance with accounting regulations and support the company’s financial decisions.

Use this Financial Accountant job description template to advertise job openings for your Finance department and attract qualified candidates.

What is a Financial Accountant?

A Financial Accountant is a professional who gathers and monitors financial data, prepares statements, forecasts costs and revenues, manages tax payments, and conducts internal audits to ensure compliance with accounting regulations.

What does a Financial Accountant do?

A Financial Accountant is responsible for tasks such as gathering and monitoring financial data, preparing statements (balance sheets and income statements), forecasting costs and revenues, managing tax payments, organizing internal audits, and analyzing financial trends to support the company’s financial decisions.

Financial Accountant responsibilities include:

  • Gathering and monitoring financial data (e.g. sales revenues and liabilities)
  • Preparing monthly, quarterly and annual statements (balance sheets and income statements)
  • Forecasting costs and revenues

Financial Accountant job description

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Certified Public Accountant (CPA) job description https://resources.workable.com/certified-public-accountant-cpa-job-description Thu, 02 Feb 2017 10:25:54 +0000 https://resources.workable.com/?p=8372 A Certified Public Accountant (CPA) is an experienced financial professional responsible for analyzing financial reports, conducting audits, forecasting revenue, managing accounts, and ensuring compliance with accounting standards. They possess a degree in Accounting, CPA certification, and expertise in financial procedures and software. This Certified Public Accountant (CPA) job description template can help you attract experienced […]

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A Certified Public Accountant (CPA) is an experienced financial professional responsible for analyzing financial reports, conducting audits, forecasting revenue, managing accounts, and ensuring compliance with accounting standards. They possess a degree in Accounting, CPA certification, and expertise in financial procedures and software.

This Certified Public Accountant (CPA) job description template can help you attract experienced and qualified accountants. It is easy to post to online job boards and careers pages. Feel free to add specific accounting duties to meet your company’s requirements.

What is a Certified Public Accountant (CPA)?

A Certified Public Accountant (CPA) is an experienced financial professional who has obtained the necessary qualifications and certifications to provide accounting services to the public. They possess in-depth knowledge of accounting principles and regulations, allowing them to handle complex financial matters and ensure compliance with relevant standards.

What does a Certified Public Accountant (CPA) do?

A Certified Public Accountant (CPA) performs various financial tasks, including preparing and analyzing financial reports, conducting audits, managing accounts, forecasting revenue, and ensuring compliance with accounting standards. They play a crucial role in maintaining the financial health and accuracy of an organization, providing valuable insights and recommendations to support informed decision-making.

CPA responsibilities include:

  • Organizing and updating accounting records as needed (digital and physical)
  • Preparing and analyzing reports on transactions
  • Performing regular, detailed audits to ensure accuracy in financial documents, expenditures and investments

certified public accountant (cpa) job description

 

 

 

 

 

 

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Talent Sourcer job description https://resources.workable.com/talent-sourcer-job-description Thu, 10 Aug 2017 13:22:14 +0000 https://resources.workable.com/?p=21602 A Talent Sourcer is responsible for identifying and engaging potential candidates through social media platforms and professional networks. They craft recruiting emails, collaborate with hiring managers to determine requirements, and build talent pipelines. Their goal is to fill vacancies with qualified candidates and promote the employer brand. Use this Talent Sourcer job description template to […]

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A Talent Sourcer is responsible for identifying and engaging potential candidates through social media platforms and professional networks. They craft recruiting emails, collaborate with hiring managers to determine requirements, and build talent pipelines. Their goal is to fill vacancies with qualified candidates and promote the employer brand.

Use this Talent Sourcer job description template to attract HR professionals who will manage your company’s sourcing process. Similar job titles include Sourcer and Recruiting Sourcer.

What is a Talent Sourcer?

A Talent Sourcer is a professional who specializes in finding and attracting potential candidates for job openings. They use various channels, such as social media and professional networks, to identify and engage with individuals who possess the desired qualifications and skills for specific roles. Their role is to proactively search for qualified candidates and build talent pipelines for future hiring needs.

What does a Talent Sourcer do?

A Talent Sourcer is responsible for actively searching for potential candidates using various sourcing techniques, including social media platforms and Boolean searches. They interact with candidates, craft recruiting emails, and coordinate with hiring managers to understand the position requirements. Additionally, Talent Sourcers develop talent pipelines, measure conversion rates, promote the employer brand, and maintain candidate databases. Their main objective is to identify and attract qualified candidates to fill job vacancies.

Talent Sourcer responsibilities include:

  • Interacting with potential candidates on social media and professional networks (e.g. LinkedIn, Slack and Github.)
  • Crafting and sending recruiting emails.
  • Coordinating with hiring managers to determine position requirements.

talent sourcer job description

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Executive Administrative Assistant job description https://resources.workable.com/executive-administrative-assistant-job-description Wed, 25 Sep 2013 16:11:54 +0000 https://resources.workable.com/?p=779 An Executive Administrative Assistant is a skilled professional who provides administrative support to executives and senior management. They handle various tasks, such as managing schedules, handling correspondence, organizing meetings, and maintaining records, ensuring smooth operations and effective communication within the organization. This Executive Administrative Assistant job description template is optimized for posting on online job […]

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An Executive Administrative Assistant is a skilled professional who provides administrative support to executives and senior management. They handle various tasks, such as managing schedules, handling correspondence, organizing meetings, and maintaining records, ensuring smooth operations and effective communication within the organization.

This Executive Administrative Assistant job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

Executive Administrative Assistant responsibilities include:

  • Acting as the administrative point of contact between the executives and internal/external clients
  • Undertaking the tasks of receiving calls, take messages and routing correspondence
  • Handling executives’ requests and queries appropriately

executive administrative assistant job description

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Chief Revenue Officer job description https://resources.workable.com/chief-revenue-officer-job-description/ Wed, 02 Feb 2022 04:47:20 +0000 https://resources.workable.com/?p=84298 A Chief Revenue Officer (CRO) is an executive responsible for overseeing and optimizing all revenue-generating activities within a company. This includes sales, pricing, marketing, and customer support, with the goal of maximizing revenue and driving business growth through effective strategies and operations. Use this Chief Revenue Officer job description to advertise your vacancies and find […]

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A Chief Revenue Officer (CRO) is an executive responsible for overseeing and optimizing all revenue-generating activities within a company. This includes sales, pricing, marketing, and customer support, with the goal of maximizing revenue and driving business growth through effective strategies and operations.

Use this Chief Revenue Officer job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Chief Revenue Officer (CRO)?

A Chief Revenue Officer (CRO) is a key executive responsible for overseeing all revenue-generating activities within an organization. They focus on developing strategies, managing sales channels, and identifying market opportunities to drive revenue growth and maximize profitability.

What does a Chief Revenue Officer (CRO) do?

A Chief Revenue Officer (CRO) plays a crucial role in aligning sales, marketing, and other revenue-focused functions to achieve business objectives. They analyze market trends, develop competitive strategies, and collaborate with various departments to optimize pricing, product development, and customer satisfaction. Their responsibilities encompass driving revenue generation, establishing partnerships, and resolving operational issues to ensure consistent growth and financial success.

Chief Revenue Officer responsibilities include:

  • Defining the most suitable markets and market segments
  • Managing and coordinating all company’s activities that generate revenue
  • Supervising existing sales channels and partnerships, and adding new ones

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Chief Marketing Officer (CMO) job description https://resources.workable.com/chief-marketing-officer-job-description Tue, 19 Jan 2016 14:44:55 +0000 https://resources.workable.com/?p=3595 A Chief Marketing Officer (CMO) is a senior executive who leads and manages an organization’s marketing strategies and activities. They are responsible for driving brand awareness, customer acquisition, and revenue growth through effective marketing initiatives, market research, and collaboration with cross-functional teams. This Chief Marketing Officer job description template is optimized for posting on online job […]

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A Chief Marketing Officer (CMO) is a senior executive who leads and manages an organization’s marketing strategies and activities. They are responsible for driving brand awareness, customer acquisition, and revenue growth through effective marketing initiatives, market research, and collaboration with cross-functional teams.

This Chief Marketing Officer job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is a chief marketing officer?

A chief marketing officer (CMO) is a senior executive responsible for leading and managing an organization’s marketing efforts. They play a strategic role in developing and implementing marketing strategies, overseeing market research, and guiding marketing activities across various channels. The CMO is accountable for driving brand awareness, customer acquisition, and revenue growth through effective marketing initiatives.

What does a chief marketing officer do?

A chief marketing officer (CMO) is responsible for developing and executing marketing strategies that align with the organization’s goals. They oversee market research, analyze consumer trends, and identify target audiences. The CMO collaborates with cross-functional teams to create and implement integrated marketing campaigns, manage brand positioning, and enhance customer experience. They monitor marketing performance, analyze data, and make data-driven decisions to optimize marketing efforts. Additionally, the CMO stays updated on industry trends and fosters innovation to drive the organization’s competitive advantage in the market.

CMO responsibilities include:

  • “Listening” to the trends of the market and directing the market research efforts of the company
  • Liaising with other departments to guide a unified approach to customer service, distribution etc. that meets market demands
  • Defining marketing strategies to support the company’s overall strategies and objectives

chief marketing officer job description

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Crew Member job description https://resources.workable.com/crew-member-job-description Sat, 07 May 2022 11:31:20 +0000 https://resources.workable.com/?p=85040 A Crew Member is an essential part of a team responsible for providing prompt and friendly customer service. They assist customers, handle administrative tasks, and operate equipment as required. Strong communication skills and a positive attitude are crucial in this role. Use this Crew Member job description to advertise your vacancies and find qualified candidates. […]

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A Crew Member is an essential part of a team responsible for providing prompt and friendly customer service. They assist customers, handle administrative tasks, and operate equipment as required. Strong communication skills and a positive attitude are crucial in this role.

Use this Crew Member job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Crew Member?

A Crew Member is an individual who works as part of a team to provide friendly and efficient service to customers. They perform various tasks and responsibilities to ensure a smooth operation and customer satisfaction.

What does a Crew Member do?

A Crew Member’s main duties include assisting customers as needed, answering questions, conducting administrative duties, operating equipment, and maintaining a positive and professional attitude. They also escalate any issues or complaints to supervisors or managers and prioritize tasks to manage their time effectively. Ultimately, their goal is to contribute to the overall success of the organization and ensure a positive experience for customers.

Crew Member responsibilities include:

  • Working and communicating effectively with co-workers and management
  • Arriving for your shift on time
  • Responding to questions, concerns, and complaints from customers, vendors, or clients

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DevOps Engineer job description https://resources.workable.com/devops-engineer-job-description Fri, 15 Jun 2018 08:29:46 +0000 https://resources.workable.com/?p=31321 A DevOps Engineer is an expert who supports developers, implements best practices, and ensures smooth code deployment to production servers. They optimize software development processes, focusing on efficiency and reliability, with expertise in operating system design and database management systems software installation. DevOps Engineer responsibilities include: Implementing integrations requested by customers Deploying updates and fixes […]

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A DevOps Engineer is an expert who supports developers, implements best practices, and ensures smooth code deployment to production servers. They optimize software development processes, focusing on efficiency and reliability, with expertise in operating system design and database management systems software installation.

DevOps Engineer responsibilities include:

  • Implementing integrations requested by customers
  • Deploying updates and fixes
  • Providing Level 2 technical support

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Physician Assistant job description https://resources.workable.com/physician-assistant-job-description Thu, 26 Sep 2013 09:32:08 +0000 https://resources.workable.com/?p=801 A Physician Assistant is a healthcare professional who assists doctors in providing patient care, performing examinations, diagnosing conditions, and offering treatment. They contribute to delivering comprehensive medical services, improving patient outcomes, and supporting doctors in various healthcare settings. Use this Physician Assistant job description sample to find reliable employees for your organization. Feel free to […]

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A Physician Assistant is a healthcare professional who assists doctors in providing patient care, performing examinations, diagnosing conditions, and offering treatment. They contribute to delivering comprehensive medical services, improving patient outcomes, and supporting doctors in various healthcare settings.

Use this Physician Assistant job description sample to find reliable employees for your organization. Feel free to modify the physician assistant duties and responsibilities as well as the qualifications listed below to fit your specific needs.

Physician Assistant responsibilities include:

  • Assessing patients’ health and their demands and aiming to fulfill them as well as possible
  • Issuing appropriate prescriptions and administering medicine
  • Informing physicians about any problems or discrepancies that might arise

physician assistant job description

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Non-Profit Executive Director job description https://resources.workable.com/non-profit-executive-director-job-description Wed, 01 Jun 2022 09:38:34 +0000 https://resources.workable.com/?p=85193 A Non-Profit Executive Director leads and manages a non-profit organization, overseeing operations, finances, programs, staff, and volunteers. They drive strategic planning, fundraising, and stakeholder relationships to achieve the organization’s mission and goals. Use this Non-Profit Executive Director job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based […]

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A Non-Profit Executive Director leads and manages a non-profit organization, overseeing operations, finances, programs, staff, and volunteers. They drive strategic planning, fundraising, and stakeholder relationships to achieve the organization’s mission and goals.

Use this Non-Profit Executive Director job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Non-Profit Executive Director?

A Non-Profit Executive Director is a leader responsible for overseeing the operations, finances, and programs of a non-profit organization. They provide guidance and strategic direction to achieve the organization’s mission and goals.

What does a Non-Profit Executive Director do?

A Non-Profit Executive Director manages staff and volunteers, leads fundraising efforts, and maintains relationships with stakeholders. They oversee financial management, develop policies and procedures, and ensure compliance with legal and regulatory requirements. They also collaborate with the board of directors, develop strategic plans, and represent the organization to the public. Their role is to drive the organization’s success and make a positive impact in the community they serve.

Non-Profit Executive Director responsibilities include:

  • Planning, organization, and directing the organization’s operations and programs
  • Developing and implementing consistent inventory and cost accounting policies, procedures, and operational reporting/metrics
  • Overseeing and reporting on the organization’s results for the board of directors

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Special Education Teacher job description https://resources.workable.com/special-education-teacher-job-description Mon, 10 Jun 2019 16:15:29 +0000 https://resources.workable.com/?p=32897 A Special Education Teacher is an educator who specializes in teaching children with physical, mental, emotional, and learning disabilities. They develop tailored teaching plans, collaborate with parents and support staff, and assess students’ progress to help them achieve important learning milestones. Use this Special Education Teacher job description sample to advertise relevant job openings at […]

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A Special Education Teacher is an educator who specializes in teaching children with physical, mental, emotional, and learning disabilities. They develop tailored teaching plans, collaborate with parents and support staff, and assess students’ progress to help them achieve important learning milestones.

Use this Special Education Teacher job description sample to advertise relevant job openings at your school or child care service center. Feel free to tailor responsibilities and requirements to your needs.

What is a Special Education Teacher?

A Special Education Teacher educates children who face physical, mental, emotional, and learning disabilities. These teachers work in various settings, such as schools and child care centers.

What does a Special Education Teacher do?

Special Education Teachers develop teaching plans according to students’ learning needs. They search for activities and resources that can be easily adapted to each child’s educational requirements. They also collaborate with school counselors, occupational therapists, psychologists, and parents to help children develop and socialize.

Special Education Teacher job duties include:

  • Assessing children’s skills and learning requirements
  • Designing Individualized Educational Plans (IEPs)
  • Collaborating with parents and school staff to track students’ progress

Hiring a special education teacher? Check the best Special Education Teacher interview questions.

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Drafter job description https://resources.workable.com/drafter-job-description Fri, 29 Sep 2017 08:04:06 +0000 https://resources.workable.com/?p=25591 A Drafter is a skilled professional who collaborates with architects and engineers, using CAD software to create detailed technical plans. They calculate dimensions, describe production methods, and ensure compliance with regulations. Expertise in 3D modeling and math skills are essential. This Drafter job description template can help you attract qualified candidates to manage your technical […]

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A Drafter is a skilled professional who collaborates with architects and engineers, using CAD software to create detailed technical plans. They calculate dimensions, describe production methods, and ensure compliance with regulations. Expertise in 3D modeling and math skills are essential.

This Drafter job description template can help you attract qualified candidates to manage your technical plans.

What is a drafter?

A drafter is a skilled professional who collaborates with architects and engineers to convert designs into technical plans. They use computer-aided design (CAD) software to create detailed drawings and layouts, calculate dimensions and material requirements, and describe production methods. Drafter’s role is to assist in the creation of functional and well-designed products and structures by translating design concepts into accurate technical plans.

What does a drafter do?

A drafter works closely with architects and engineers to gather product and structural requirements and designs. They calculate dimensions, weight limitations, and material requirements, and create detailed designs using CAD software. They also prepare diagrams, maps, and layouts to illustrate workflow and review rough sketches with the engineering team. Drafter’s responsibilities include identifying potential operational issues, ensuring compliance with regulations and quality standards, and creating manuals that describe product operation, features, and maintenance.

Drafter responsibilities include:

  • Liaising with architects and engineers to gather product and structural requirements and designs
  • Calculating dimensions, weight limitations and requirements in materials
  • Describing production methods step-by-step (including equipment and software types to be used)

Drafter job description

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Email Marketing Manager job description https://resources.workable.com/email-marketing-manager-job-description Thu, 18 Aug 2016 08:12:21 +0000 https://resources.workable.com/?p=6326 An Email Marketing Manager is a skilled professional responsible for planning, implementing, and managing email marketing campaigns. They utilize their expertise in web technologies, copywriting, and analytics to create engaging newsletters, grow email lists, and drive sales through effective communication with customers. This Email marketing manager job description template can help you attract qualified candidates […]

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An Email Marketing Manager is a skilled professional responsible for planning, implementing, and managing email marketing campaigns. They utilize their expertise in web technologies, copywriting, and analytics to create engaging newsletters, grow email lists, and drive sales through effective communication with customers.

This Email marketing manager job description template can help you attract qualified candidates to manage your email marketing campaigns.

What is an Email Marketing Manager?

An Email Marketing Manager is a professional who oversees and executes email marketing strategies for a company. They are responsible for planning and implementing email campaigns, managing subscriber databases, creating engaging newsletters, and analyzing campaign performance. Their goal is to effectively reach the target audience, promote the brand, and drive customer engagement and sales through email communication.

What does an Email Marketing Manager do?

An Email Marketing Manager plays a crucial role in running successful email marketing campaigns. They identify the target audience, design and execute email campaigns, ensure the content is clear and error-free, and optimize email templates for mobile devices. They manage subscriber databases, analyze campaign metrics, and provide insights for improving campaign effectiveness. Additionally, they collaborate with other teams, such as content and design, to ensure consistent brand messaging and enhance customer communication through email channels.

email marketing manager job description

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Software Architect job description https://resources.workable.com/software-architect-job-description Thu, 10 Dec 2015 13:55:29 +0000 https://resources.workable.com/?p=2981 A Software Architect is a skilled professional who designs high-level concepts and user interface (UI) layouts for software applications. They collaborate with other architects and software engineers to ensure that the final product meets all requirements outlined in the original designs. Software Architect responsibilities include: Collaborating with other professionals to determine functional and non-functional requirements […]

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A Software Architect is a skilled professional who designs high-level concepts and user interface (UI) layouts for software applications. They collaborate with other architects and software engineers to ensure that the final product meets all requirements outlined in the original designs.

Software Architect responsibilities include:

  • Collaborating with other professionals to determine functional and non-functional requirements for new software or applications
  • Using tools and methodologies to create representations for functions and user interface of desired product
  • Developing high-level product specifications with attention to system integration and feasibility

 

software architect job description

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Food and Beverage Manager job description https://resources.workable.com/food-and-beverage-manager-job-description Fri, 19 Jul 2013 10:30:53 +0000 https://resources.workable.com/?p=567 A Food and Beverage Manager is responsible for overseeing and managing all aspects of food and beverage operations, including budget management, team leadership, customer service, menu design, and compliance with health and safety regulations.   This Food and Beverage Manager job description template is optimized for posting in online job boards or careers pages. It […]

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A Food and Beverage Manager is responsible for overseeing and managing all aspects of food and beverage operations, including budget management, team leadership, customer service, menu design, and compliance with health and safety regulations.

 

This Food and Beverage Manager job description template is optimized for posting in online job boards or careers pages. It is easy to customize the duties and responsibilities for your company, restaurant or hotel. Similar job titles include F&B Purchasing Manager.

What is a Food & Beverage Manager?

A Food and Beverage Manager is a professional who is responsible for managing and overseeing all food and beverage operations in a hospitality establishment. They are in charge of ensuring high-quality service, effective cost management, and guest satisfaction.

What does a Food & Beverage Manager do?

A Food and Beverage Manager’s duties include managing the day-to-day operations, developing menus, purchasing supplies, training and supervising staff, maintaining health and safety standards, and implementing strategies to maximize sales and profitability. They also monitor customer feedback, resolve issues, and strive to continuously improve the overall dining experience for guests.

F&B Manager responsibilities include:

  • Managing food and beverage operations within budget and to the highest standards
  • Leading F&B team by attracting, recruiting, training and appraising talented personnel

food and beverage manager job description

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Safety Manager job description https://resources.workable.com/safety-manager-job-description Mon, 08 Feb 2016 10:28:49 +0000 https://resources.workable.com/?p=3738 A Safety Manager is responsible for developing and implementing health and safety plans, enforcing policies, assessing risk, and ensuring compliance with legal guidelines. They conduct training, investigate incidents, and provide recommendations for improvement, aiming to create a safe and compliant workplace environment.   Use this Safety Manager job description to advertise your vacancies and find […]

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A Safety Manager is responsible for developing and implementing health and safety plans, enforcing policies, assessing risk, and ensuring compliance with legal guidelines. They conduct training, investigate incidents, and provide recommendations for improvement, aiming to create a safe and compliant workplace environment.

 

Use this Safety Manager job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Safety Manager?

A Safety Manager is a professional who ensures the compliance of health and safety laws in the workplace. They develop and execute health and safety plans, enforce policies, assess risks, and promote a culture of safety. Their role is to create a safe work environment and minimize hazards to protect employees from occupational risks.

What does a Safety Manager do?

A Safety Manager is responsible for developing and implementing health and safety plans, enforcing policies, and evaluating practices and facilities to ensure compliance with legal guidelines. They conduct training sessions, monitor compliance, investigate accidents, and provide recommendations for improvement. They also communicate guidelines to employees, report on health and safety issues, and develop relevant policies to maintain a safe workplace. Their focus is on promoting occupational health and safety and minimizing risks for employees.

Safety Manager responsibilities include:

  • Developing and executing health and safety plans in the workplace according to legal guidelines
  • Preparing and enforcing policies to establish a culture of health and safety
  • Evaluating practices, procedures and facilities to assess risk and adherence to the law

safety manager job description

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Anesthesiologist job description https://resources.workable.com/anesthesiologist-job-description Tue, 04 Jan 2022 16:43:58 +0000 https://resources.workable.com/?p=83799 An anesthesiologist is a medical doctor specialized in administering anesthesia to patients for surgeries. They are responsible for monitoring and evaluating patient care throughout the surgical process, ensuring their safety and providing continuous assessment before, during, and after the procedure.   Use this Anesthesiologist job description to advertise your vacancies and find qualified candidates. Feel […]

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An anesthesiologist is a medical doctor specialized in administering anesthesia to patients for surgeries. They are responsible for monitoring and evaluating patient care throughout the surgical process, ensuring their safety and providing continuous assessment before, during, and after the procedure.

 

Use this Anesthesiologist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is an anesthesiologist?

An anesthesiologist is a medical professional who specializes in administering anesthesia to patients before, during, and after surgical procedures. They ensure patient safety and comfort by monitoring vital signs, managing pain, and adjusting anesthesia levels as needed. Anesthesiologists play a crucial role in evaluating patients prior to surgery, creating anesthesia plans, and collaborating with other healthcare professionals to provide optimal patient care.

What does an anesthesiologist do?

An anesthesiologist administers anesthesia to patients, monitors their vital signs during surgery, manages any medical issues that may arise, and ensures a smooth and safe recovery post-surgery. They make critical decisions regarding anesthesia dosage, pain management, and patient readiness for discharge. Anesthesiologists work closely with surgeons, nurses, and other healthcare providers to coordinate and deliver comprehensive care throughout the surgical process.

Anesthesiologist responsibilities include:

  • Examining patients, reviewing medical history and reviewing tests before surgery
  • Fully sedating or numbing parts of a patient’s body in preparation for surgical procedures
  • Creating anesthesia plans for each patient

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Quality Engineer job description https://resources.workable.com/quality-engineer-job-description Mon, 29 Jul 2019 14:23:57 +0000 https://resources.workable.com/?p=33125 A Quality Engineer is a professional who monitors and tests the quality of products in industries such as manufacturing and automotive. They ensure compliance with standards, identify issues, recommend solutions, and create quality documentation. Skills include knowledge of ISO standards, problem-solving, attention to detail, and a degree in engineering.   Use this Quality Engineer job […]

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A Quality Engineer is a professional who monitors and tests the quality of products in industries such as manufacturing and automotive. They ensure compliance with standards, identify issues, recommend solutions, and create quality documentation. Skills include knowledge of ISO standards, problem-solving, attention to detail, and a degree in engineering.

 

Use this Quality Engineer job description template to attract candidates for quality control roles in manufacturing. For software quality assurance jobs, check our Quality Assurance Engineer job description.

What is a Quality Engineer?

Manufacturing Quality Engineers work in industries such as automobile, transportation, textile and industrial equipment, and their role is to monitor, test and report on the quality of products. Depending on the position, they might inspect raw materials, components, mechanical systems or final products.

What does a Quality Engineer do?

Quality Engineer responsibilities vary across industries and companies, but the main tasks include testing systems and procedures to ensure they meet technical standards and creating quality and safety documentation. QA Engineers are responsible for identifying technical issues and getting to the root of the problem, too. They also proactively recommend solutions that’ll improve product durability and overall performance.

Quality Engineer duties include:

  • Auditing systems based on ISO 9001:2015 requirements
  • Determining quality metrics for all manufacturing procedures
  • Monitoring the entire production cycle and reporting on malfunctions

What skills does a Quality Engineer need?

Quality Engineers usually hold a degree in mechanical or industrial engineering. Candidates for managerial roles might also hold a masters degree in quality assurance, but this is not a must-have, as the quality engineer role is often learned best on the job. No matter the seniority level, QA Engineers should be good team players because they have to collaborate with various departments (e.g. production, engineering and support). Other essential quality engineer skills include problem-solving abilities and attention to detail.

The following sample describes the QA Engineer job duties and requirements. Feel free to tweak based on your needs. You can also use the same template for a Quality Control Engineer job description.

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Financial Analyst job description https://resources.workable.com/financial-analyst-job-description Thu, 08 Aug 2013 09:10:13 +0000 https://resources.workable.com/?p=674 A Financial Analyst is a professional who advises companies and teams on financial matters, including investment decisions in stocks and bonds. They analyze investment opportunities to determine the potential return on investment and provide guidance to maximize financial performance.   This Financial Analyst job description template is optimized for posting on online job boards or […]

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A Financial Analyst is a professional who advises companies and teams on financial matters, including investment decisions in stocks and bonds. They analyze investment opportunities to determine the potential return on investment and provide guidance to maximize financial performance.

 

This Financial Analyst job description template is optimized for posting on online job boards or careers pages and is easy to customize for your company.

Financial Analyst responsibilities include:

  • Consolidating and analyzing financial data, taking into account company’s goals and financial standing
  • Providing creative alternatives and recommendations to reduce costs and improve financial performance
  • Assembling and summarizing data to structure sophisticated reports on financial status and risks

financial analyst job description

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Chief Information Officer – CIO job description https://resources.workable.com/cio-job-description Thu, 14 Jan 2016 16:08:17 +0000 https://resources.workable.com/?p=3522 A Chief Information Officer (CIO) is an IT professional who oversees and optimizes computer systems and technology resources to achieve company objectives. They provide guidance on efficient resource utilization based on current requirements and future plans.   This Chief Information Officer – CIO job description template is optimized for posting on online job boards or careers […]

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A Chief Information Officer (CIO) is an IT professional who oversees and optimizes computer systems and technology resources to achieve company objectives. They provide guidance on efficient resource utilization based on current requirements and future plans.

 

This Chief Information Officer – CIO job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

CIO responsibilities include:

  • Setting objectives and strategies for the IT department
  • Selecting and implementing suitable technology to streamline all internal operations and help optimize their strategic benefits
  • Designing and customizing technological systems and platforms to improve customer experience

cio job description

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Teacher Assistant job description https://resources.workable.com/teacher-assistant-job-description Thu, 08 Aug 2019 15:49:39 +0000 https://resources.workable.com/?p=33300 An Assistant Teacher is a professional who enhances student comprehension during instructional periods. This role involves supervising learners, and extending education beyond the classroom through lunch or recess activities for effective knowledge reinforcement.   Use this teacher assistant job description sample to find reliable employees for your school. Feel free to modify the teacher assistant […]

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An Assistant Teacher is a professional who enhances student comprehension during instructional periods. This role involves supervising learners, and extending education beyond the classroom through lunch or recess activities for effective knowledge reinforcement.

 

Use this teacher assistant job description sample to find reliable employees for your school. Feel free to modify the teacher assistant duties and responsibilities as well as the qualifications listed below to fit your specific needs. Similar job titles include Teacher Aide.

What is a teacher assistant?

A teacher assistant supports the teacher in planning and presenting lessons, and helps students learn. Teacher assistants may work part-time or full-time. They’re usually required to pass assessments before they can work with students, although a formal university degree may not be always required.

What does a teacher assistant do?

Teacher assistant duties often depend on their level. For example, a higher-level teacher assistant may be qualified to occasionally replace a teacher in their absence, apart from handling basic administrative tasks. The ages of students could affect the teacher assistant duties, too. For example, if a teacher assistant works at a preschool, they’ll supervise children during play or lunch. But, if they work at a high school, they’ll probably be more focused on creating lesson plans, preparing material for classrooms and assisting with remedial teaching.

Also, some teacher assistants work with students with disabilities, assisting special education teachers. In these cases, teacher assistants may need to provide basic care to students, too, such as help with personal hygiene.

Teacher assistant responsibilities include:

  • Helping teachers create lesson plans
  • Working with small groups of students to enhance the learning process
  • Making sure classrooms are safe and tidy

If you like this teacher assistant job description, see our other education job descriptions.

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Consultant job description https://resources.workable.com/consultant-job-description Tue, 02 Feb 2016 14:41:38 +0000 https://resources.workable.com/?p=3690 A consultant is a professional who undertakes projects to address various needs and provides expert advice in their field. They analyze situations, collect data, and present comprehensive solutions. Consultants possess expertise, problem-solving skills, and the ability to communicate effectively to improve business functionality and success.   This Consultant job description template is optimized for posting […]

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A consultant is a professional who undertakes projects to address various needs and provides expert advice in their field. They analyze situations, collect data, and present comprehensive solutions. Consultants possess expertise, problem-solving skills, and the ability to communicate effectively to improve business functionality and success.

 

This Consultant job description template is optimized for posting to online job boards or careers pages and easy to customize for your company.

What is a consultant?

A consultant is a knowledgeable professional who provides expert advice and undertakes projects to address a variety of needs. They possess expertise in their field and offer a fresh perspective to analyze situations and propose suitable solutions. Consultants work closely with clients to understand their requirements, collect necessary data, and develop comprehensive strategies to improve business performance and functionality.

What does a consultant do?

Consultants are responsible for undertaking short-term or long-term projects to address various issues and needs. They meet with management or relevant staff to understand requirements, conduct data analysis, and present findings to executives. Consultants provide advice, formulate plans for implementation, and offer suggestions for improvement. They may also arrange training and periodically evaluate the situation to make necessary adjustments. Overall, consultants leverage their expertise and analytical skills to provide valuable insights and solutions to clients in their field of expertise.

Consultant responsibilities include:

  • Undertaking short-term or long-term projects to address a variety of issues and needs
  • Meeting with management or appropriate staff to understand their requirements
  • Using interviews, surveys etc. to collect necessary data

consultant job description

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Elementary School Teacher job description https://resources.workable.com/elementary-school-teacher-job-description/ Tue, 08 Feb 2022 02:39:56 +0000 https://resources.workable.com/?p=84372 An Elementary School Teacher is responsible for creating and administering lesson plans, overseeing the classroom, and ensuring high student performance. They play a vital role in facilitating a productive learning environment and nurturing the academic growth of students throughout the school year.   Use this Elementary School Teacher job description to advertise your vacancies and […]

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An Elementary School Teacher is responsible for creating and administering lesson plans, overseeing the classroom, and ensuring high student performance. They play a vital role in facilitating a productive learning environment and nurturing the academic growth of students throughout the school year.

 

Use this Elementary School Teacher job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is an elementary school teacher?

An elementary school teacher is a professional who is responsible for educating and nurturing young children in a classroom setting. They create and implement lesson plans, assess student performance, communicate with parents, and collaborate with colleagues to ensure a positive and effective learning environment.

What does an elementary school teacher do?

An elementary school teacher has various duties and responsibilities. They deliver lessons, assign and grade assignments, prepare students for standardized tests, supervise students during activities, and maintain open communication with parents. They work closely with other teachers and administrators to follow school policies and foster a supportive learning community. Overall, they play a vital role in the educational and emotional development of young students.

Elementary School Teacher responsibilities include:

  • Educating children in the classroom
  • Meeting with students and parents to discuss education-related issues and attending staff meetings
  • Establishing a developmentally appropriate, positive, inclusive and safe learning environment

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Mechanical Engineer job description https://resources.workable.com/mechanical-engineer-job-description Sun, 25 Aug 2013 09:35:27 +0000 https://resources.workable.com/?p=728 A Mechanical Engineer designs machines like generators and engines, including applications such as elevators. They also develop machinery like refrigeration systems for grocery store food storage areas. Mechanical Engineer responsibilities include: Performing full lifecycle product development Designing systems and components that meet needs and requirements Conducting experiments methodically, analyzing data and interpreting results

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A Mechanical Engineer designs machines like generators and engines, including applications such as elevators. They also develop machinery like refrigeration systems for grocery store food storage areas.

Mechanical Engineer responsibilities include:

  • Performing full lifecycle product development
  • Designing systems and components that meet needs and requirements
  • Conducting experiments methodically, analyzing data and interpreting results

mechanical engineer job description

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Radiologist job description https://resources.workable.com/radiologist-job-description Fri, 07 Jan 2022 16:44:37 +0000 https://resources.workable.com/?p=83842 A Radiologist is a physician who specializes in using medical imaging to diagnose and treat illnesses. They review various imaging tools, including ultrasounds, MRI, CT, and X-rays, to provide accurate interpretations and collaborate with other healthcare professionals to ensure optimal patient care.   Use this Radiologist job description to advertise your vacancies and find qualified […]

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A Radiologist is a physician who specializes in using medical imaging to diagnose and treat illnesses. They review various imaging tools, including ultrasounds, MRI, CT, and X-rays, to provide accurate interpretations and collaborate with other healthcare professionals to ensure optimal patient care.

 

Use this Radiologist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a radiologist?

A radiologist is a medical professional who specializes in interpreting medical images to diagnose and monitor diseases. They play a crucial role in analyzing various imaging tools such as ultrasounds, magnetic resonance imaging (MRI), and computed tomography (CT). Radiologists work closely with other healthcare professionals to provide accurate and timely diagnoses, ensuring the best possible care for patients.

What does a radiologist do?

Radiologists perform a range of duties to support patient care. They analyze medical images to diagnose and monitor diseases, interpret test results, and communicate findings to other healthcare professionals. Radiologists may also perform interventional procedures using imaging guidance, such as biopsies or drain placements. They collaborate with referring physicians, consult on treatment plans, and provide expertise in choosing the most suitable imaging techniques. Additionally, radiologists participate in quality assurance programs, stay updated on advancements in imaging technology, and ensure patient safety and radiation protection during procedures.

Radiologist responsibilities include:

  • Evaluating patients’ medical histories 
  • Suggesting alternative medical imaging techniques, when necessary
  • Informing patients about the medical imaging process

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CNA job description https://resources.workable.com/cna-job-description Tue, 21 Dec 2021 23:25:42 +0000 https://resources.workable.com/?p=83574 A Certified Nursing Assistant (CNA) is an essential caregiver who supports patients in daily tasks, working closely with nurses and healthcare professionals. CNAs provide quality care and assistance to patients in hospitals and other medical facilities. Use this CNA job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and […]

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A Certified Nursing Assistant (CNA) is an essential caregiver who supports patients in daily tasks, working closely with nurses and healthcare professionals. CNAs provide quality care and assistance to patients in hospitals and other medical facilities.

Use this CNA job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

CNA responsibilities include:

  • Recording vital signs, including blood pressure and pulse rate, as requested by staff
  • Reminding patients to take medications and other nutritional supplements as needed
  • Checking patient vital signs each day and keep precise records in the patient’s chart

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Retail Sales Representative job description https://resources.workable.com/retail-sales-representative-job-description Fri, 24 Mar 2017 10:21:02 +0000 https://resources.workable.com/?p=8952 A Retail Sales Representative is a customer-oriented professional who assists shoppers in finding the right products. They provide information, process transactions, and promote sales through engagement. Their role involves stocking shelves, handling financial transactions, and ensuring excellent customer service to drive business success.   This Retail Sales Representative job description template will help you attract […]

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A Retail Sales Representative is a customer-oriented professional who assists shoppers in finding the right products. They provide information, process transactions, and promote sales through engagement. Their role involves stocking shelves, handling financial transactions, and ensuring excellent customer service to drive business success.

 

This Retail Sales Representative job description template will help you attract and hire qualified salespeople to provide excellent customer service and achieve sales quotas for your business. Similar job titles include Retail Sales Associate and Retail Sales Assistant.

Retail Sales Representative responsibilities include:

  • Greeting and directing customers
  • Providing accurate information (e.g. product features, pricing and after-sales services)
  • Answering customers’ questions about specific products/services

retail sales representative interview questions

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HR Director job description https://resources.workable.com/hr-director-job-description Mon, 04 Jan 2016 13:49:12 +0000 https://resources.workable.com/?p=3321 An HR Director (Human Resources Director) is an experienced professional responsible for developing HR strategies, overseeing operations, and ensuring compliance. They support the human factor, lead HR initiatives, and provide guidance. Strong leadership, communication, and organizational skills are essential for success in this role.   This Human Resources Director job description template is optimized for posting […]

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An HR Director (Human Resources Director) is an experienced professional responsible for developing HR strategies, overseeing operations, and ensuring compliance. They support the human factor, lead HR initiatives, and provide guidance. Strong leadership, communication, and organizational skills are essential for success in this role.

 

This Human Resources Director job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is an HR Director?

An HR Director is an experienced professional responsible for overseeing all human resources operations within an organization. They develop HR strategies, provide guidance to senior management, and ensure HR needs align with business objectives.

What does an HR Director do?

An HR Director develops corporate HR plans, supports the human factor in the company, oversees HR initiatives, and ensures compliance with employment laws and regulations. They supervise HR personnel, handle employment relations, and analyze data to report on HR metrics for informed decision-making.

Human Resources Director responsibilities include:

  • Developing corporate plans for a variety of HR matters such as compensation, benefits, health and safety etc.
  • Acting to support the human factor in the company by devising strategies for performance evaluation, staffing, training and development etc.
  • Overseeing all HR initiatives, systems and tactics

hr director job description

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Recruitment compliance: all you need to know in 2023 https://resources.workable.com/tutorial/recruitment-compliance Wed, 24 May 2023 15:42:54 +0000 https://resources.workable.com/?p=88515 We live in the age of the Great Resignation. 40% of the global workforce are considering leaving their current employer within the next year, and it’s predicted that by 2030, due to a lack of skilled workers, more than 85 million jobs could go unfilled. What’s more, 54% of job applicants won’t complete a job […]

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We live in the age of the Great Resignation.

40% of the global workforce are considering leaving their current employer within the next year, and it’s predicted that by 2030, due to a lack of skilled workers, more than 85 million jobs could go unfilled. What’s more, 54% of job applicants won’t complete a job application if they feel the recruiting process isn’t recruitment-compliant.

What does this mean for recruiters?

It means finding and hiring the right talent is becoming harder by the day. New recruitment compliance laws also mean businesses face potentially crippling financial and branding implications should they fail to stay compliant.

Here, we discuss recruitment compliance in 2023, so you can ensure your business stays compliant, and attracts the top talent in your industry while avoiding any compliance and discrimination pitfalls.

What is recruitment compliance?

Recruitment compliance ensures organizations follow legal and ethical standards when hiring new employees.

Being compliant means making sure your organization abides by laws and regulations related to fair and nondiscriminatory hiring practices, ensuring no job applicant or employee experiences discrimination against nationality, ethnicity, gender, age, religion, language, or past salary range during the hiring process.

Being recruitment-compliant helps organizations make sure they’re not willingly or unwillingly offending a candidate or violating their rights in any way during the entire hiring process.

In the United States, two main governing bodies regulate recruitment compliance, the Equal Employment Opportunity Commission (EEOC) and the Office of Federal Contract Compliance Programs (OFCCP). If your organization is based in Europe, your organization must comply with the labor laws as set out by the European Union’s recruitment compliance guidelines.

As a recruiter, it’s important to understand and follow these guidelines to ensure that your organization hires the best-qualified candidates while avoiding legal and reputational risks.

Why recruitment compliance is important in 2023

Recruitment compliance is more important than ever in 2023. More than safeguarding your business against lawsuits and fines, recruitment compliance ensures all people from all backgrounds have equal opportunity to apply for a range of job roles.

Specifically, recruitment compliance is important in 2023 for several reasons:

1. Legal and regulatory requirements

Laws and regulations related to recruitment and hiring practices continue to evolve, and organizations must comply with them to avoid legal liability, fines, and other penalties.

2. Preventing discrimination

Recruitment compliance helps to prevent discrimination in hiring practices based on factors such as race, gender, age, and religion. This ensures that job opportunities are accessible to all qualified candidates, promoting diversity and inclusivity in the workplace.

3. Protecting data privacy

Recruitment compliance also helps to protect the privacy of job applicants’ personal and sensitive information, including their resumes, job applications, and other data collected during the recruitment process.

4. Building a positive reputation

Compliance with recruitment regulations and ethical hiring practices can enhance an organization’s reputation as an employer of choice, attracting top talent and improving employee retention.

5. Ensuring the best-qualified candidates are hired

Compliance with recruitment regulations helps to ensure that organizations hire the most qualified candidates for the job, promoting a more skilled and productive workforce.

Key recruitment compliance laws and best practices

Specific recruitment laws vary according to country and state.

1. United States

In the United States, some of the more prominent laws to be mindful of when designing and executing your hiring process include:

Equal Employment Opportunity (EEO) laws

These laws prohibit discrimination in hiring based on characteristics such as race, gender, age, religion, national origin, and disability.

Specific EEO laws in the US include Title VII of the Civil Rights Act, the Americans with Disabilities Act, and the Age Discrimination in Employment Act.

If an organization is found to be in violation of any of these laws, they are liable to significant fines and legal action.

Fair Credit Reporting Act (FCRA)

The FCRA regulates the collection and use of consumer credit information in employment decisions, including background checks and credit monitoring.

These laws are part of data protection during the hiring process and are essential to keeping candidates data safe during the hiring process.

Immigration and Nationality Act (INA)

The INA prohibits discrimination in hiring based on an individual’s national origin or citizenship status. Employers must also verify an employee’s eligibility to work in the United States using the Form I-9.

California Consumer Privacy Act (CCPA)

The CCPA is designed to protect the personal and professional data of candidates and employees in the United States. The CPRA (California Privacy Rights Act) is a new modification of the CCPA and must be adhered to as well.

Family and Medical Leave Act (FMLA)

The FMLA requires covered employers to provide eligible employees with unpaid leave for certain family and medical reasons.

These laws are particularly relevant to new parents, and protect a new parent’s right to either unpaid or paid leave during the first several months of having a new infant in the family.

Occupational Safety and Health Act (OSHA)

The OSHA requires employers to provide a safe and healthy work environment for employees, including during the recruitment and hiring process.

National Labor Relations Act (NLRA)

The NLRA protects employees’ rights to engage in collective bargaining and other concerted activities, including the right to discuss wages, benefits, and working conditions. More than compliance, this act also protects free speech in and around the workplace.

2. Europe and the United Kingdom

For organizations based in Europe and the United Kingdom, different laws but with similar goals exist to protect candidates during the hiring process. This especially includes:

General Data Protection Regulation (GDPR)

The GDPR is a data privacy regulation that applies to all organizations that process personal data of individuals in the European Union, including job applicants.

How to stay compliant while recruiting

Organizations and recruiters must ensure they are familiar with each of these laws.

However, knowing how to implement each of these laws at each stage of the recruitment process is the next step towards being recruitment-compliant in 2023.

Compliant job description

The job description is one of the first, if not the first, interactions potential candidates have with your organization. It’s also widely available and open for any person to see – which means it absolutely must follow recruitment compliance guidelines.

When writing your job description, make sure you:

1. Use clear and concise language

Use simple, straightforward language to describe the position and its requirements. Avoid using overly technical terms or jargon that some candidates may find confusing.

2. Use inclusive language

Use gender-neutral language to avoid excluding any potential candidates. Any terms that may be considered discriminatory, such as age limits or preference for certain ethnic groups, must never be used.

For example, “the candidate”, is an ideal way to refer to your audience when using inclusive language in a job description.

3. Focus on essential job duties

Focus on the essential duties and responsibilities of the job, and avoid including non-essential tasks or qualifications that may be discriminatory. Ensure that the job requirements are necessary for the position.

4. Avoid discriminatory language

Avoid using language that could be seen as discriminatory, such as gender-specific language or language that implies a preference for a certain age range.

5. Include necessary qualifications

Clearly state the qualifications, certifications and licenses required for the job, such as education and experience. By ensuring these qualifications are totally necessary for the particular job role will ensure there is no discrimination.

6. Indicate any physical requirements

If the job requires physical abilities, such as lifting or standing for extended periods, clearly state these requirements in the job description.

7. Provide a reasonable accommodation statement

Include a statement indicating that your organization will provide reasonable accommodations to qualified individuals with disabilities who require assistance during the hiring process. This might include stating your building is wheel-chair accessible, or that you can and are willing to accommodate any other needs for qualified candidates to interview for your specific job role.

Related: Use one of these 1000+ job description templates to ensure recruitment compliance.

Compliant interview process

After ensuring a recruitment-compliant job description, organizations must consider their interview process. This is the time when candidates come face-to-face with your organization, and is your opportunity to prove your organization is an inclusive, modern, desirable place to work.

You can choose from this curated list of interview questions to help keep your interview process fair and compliant.

1. Use structured interview questions

Develop a list of structured interview questions that are relevant to the job and avoid personal questions. Using structured questions will ensure that all candidates are asked the same questions, providing consistency throughout your interview and selection process.

2. Avoid discriminatory questions

Do not ask questions that could be considered discriminatory, such as questions about an applicant’s age, race, religion, gender, marital status, or disability. Focus on skill and job-related questions only.

3. Provide accommodations

As per the job posting, if an applicant has a disability and requires accommodation during the interview process, provide it if it is reasonable and does not cause undue hardship to the organization.

If a candidate can’t be present at the onsite interview, offer one of the different ways of communication to organize it: make a call through Zoom, Google Meet, or any other hosted phone system.

4. Document the interview process

Keep records of your interview process, including notes on each candidate’s answers to interview questions, and the reasons for selecting or rejecting a candidate. Documenting the process will help you demonstrate that you’ve followed a fair and non-discriminatory selection process.

5. Maintain confidentiality

Ensure that all interview records and notes are kept confidential and only accessible to those involved in the hiring process.

6. Provide feedback

Provide feedback to all applicants, including those who were not selected. Give clear and honest feedback on the reasons for the decision while avoiding discriminatory language.

Compliant job offers, contracts, and communication

Once you’ve advertised your job and interviewed candidates, it’s time to make your offers to selected applicants. Again, this stage in the hiring process must be professional, compliant, and non-discriminatory.

There are similarities between this final stage and finding/interviewing candidates, but continuity through your entire recruitment process is essential to ensure compliance.

1. Ensure compliance with employment laws

Ensure that all job offers and contracts comply with relevant employment laws, including minimum wage, working hours, overtime pay, and other legal requirements. Always remember to use inclusive language in all communications with potential candidates.

2. Clearly state job responsibilities and expectations

Clearly state the job responsibilities and expectations in the job offer and employment contract, including the terms of employment, employee compensation, benefits, and any other relevant information.

3. Include a termination clause

Include a termination clause in the employment contract that outlines the circumstances under which the employment can be terminated.

If you follow these recruitment-compliant best practices during the hiring process, and double-check them against compliance laws, you’ll be well on your way to creating an inclusive, modern, fair and desirable hiring and working process.

How to protect candidate data

One recruitment compliance element we’ve touched on several times thus far is candidate data protection. With more than 45% of U.S. companies having experienced data breaches, knowing how to protect your candidate data is essential to creating a safe recruitment process.

Not only will a data breach cost your organization time and money and put candidate’s at risk of identity theft and other hazards, but the reputational damage done if a candidate’s sensitive information is leaked can be crippling. Follow these tips to ensure data-handling best practices.

1. Secure data storage

Use secure methods to store candidate data, such as password-protected databases or encrypted files. Limit access to this data to authorized personnel only.

Additionally, consider implementing secure methods to transfer files remotely, such as encrypted file transfer protocols, to protect candidate data during the recruitment process.

2. Use secure communication channels

Use secure communication channels, such as encrypted emails or messaging systems, to communicate with job applicants and third-party service providers.

3. Comply with CCPA and GDPR

If your organization processes personal data of individuals in the US or EU, make sure you comply with the CCPA or GDPR. This includes obtaining explicit consent from job applicants to process their data, providing access to this data, and complying with other CCPA and GDPR requirements.

4. Conduct background checks legally

Conduct background checks in compliance with relevant laws and regulations, such as the FCRA in the United States. Ensure that applicants are notified of any background checks, and that they have the opportunity to dispute any inaccurate information.

5. Train employees

Train employees on data protection policies and procedures, and ensure that they understand the importance of protecting candidate data throughout the recruitment process.

6. Monitor data breaches

Monitor for data breaches and implement procedures to address them promptly. This includes notifying job applicants and relevant authorities of any data breaches that occur.

7. Integrate data carefully

Integrate candidate data into other systems carefully, ensuring that the data is protected at all times. This includes limiting access to this data to authorized personnel only.

Follow the best practices and your candidates and organization will be much closer to protecting their data.

The takeaway: recruitment compliance in 2023

The current state of the global market means job-seekers have the power. As a recruiter in such an environment, offering a desirable, updated recruitment process is essential to attracting and retaining top-talent.

By following the guidelines in this article, organizations will remain compliant through each stage of their hiring process.

Irina Maltseva is a Growth Lead at Aura and a Founder at ONSAAS. For the last seven years, she has been helping SaaS companies to grow their revenue with inbound marketing. At her previous company, Hunter, Irina helped 3M marketers to build business connections that matter. Now, at Aura, Irina is working on her mission to create a safer internet for everyone. To get in touch, follow her on LinkedIn.

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School Bus Driver job description https://resources.workable.com/school-bus-driver-job-description Wed, 12 Jan 2022 19:54:23 +0000 https://resources.workable.com/?p=83960 A School Bus Driver is a professional who transports students to and from school and extracurricular events. They maintain a clean bus at all times and obey traffic laws while transporting students.   Use this School Bus Driver job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements […]

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A School Bus Driver is a professional who transports students to and from school and extracurricular events. They maintain a clean bus at all times and obey traffic laws while transporting students.

 

Use this School Bus Driver job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

School Bus Driver responsibilities include:

  • Being attentive to traffic and weather conditions and ensuring passenger safety
  • Following the planned route and schedule for departure times and stops
  • Regularly checking vehicle safety such as tires, brakes, turn signals and mechanical equipment

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Assistant Director job description https://resources.workable.com/assistant-director-job-description Tue, 08 Mar 2016 15:18:35 +0000 https://resources.workable.com/?p=4104 An Assistant Director is a key role in an organization, responsible for assisting in the development and implementation of departmental plans and goals. They work closely with the director to coordinate daily operations, ensure compliance with regulations, manage staffing, monitor objectives, and provide comprehensive reports. Strong leadership, communication, and problem-solving skills are essential for this […]

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An Assistant Director is a key role in an organization, responsible for assisting in the development and implementation of departmental plans and goals. They work closely with the director to coordinate daily operations, ensure compliance with regulations, manage staffing, monitor objectives, and provide comprehensive reports. Strong leadership, communication, and problem-solving skills are essential for this position.

 

This Assistant Director job description template is optimized for posting on online job boards or careers pages and easy to customize for your company.

What is an assistant director?

An assistant director is a professional who supports the director in overseeing the operations and goals of a department. They collaborate with the director to coordinate daily activities, ensure compliance with regulations and internal policies, and monitor the achievement of objectives. With experience in performance and operations management, an assistant director possesses knowledge of relevant regulations and quality standards. They demonstrate excellent organizational and leadership skills, proficiently use MS Office and relational databases, and possess strong communication and problem-solving abilities. A degree in business administration or a related field is typically required, with an MSc/MA being advantageous.

What does an assistant director do?

An assistant director assists in developing and implementing departmental plans and goals, oversees daily operations, and ensures compliance with regulations. They undertake staffing responsibilities, assist in budgeting and expense monitoring, and maintain event scheduling. Assistant directors create reports, represent the company as needed, and fulfill duties assigned by the director. They contribute to performance and operations management, using their expertise in MS Office and relational databases. With excellent communication and public speaking skills, they provide effective leadership and solve problems as they arise. Overall, an assistant director plays a crucial role in supporting the director and facilitating the smooth functioning of the department.

Assistant Director responsibilities include:

  • Assisting in developing and implementing plans and goals for the department
  • Working with the director to coordinate and supervise daily operations
  • Ensuring compliance with regulations and internal policies

assistant director job description

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Travel Agent job description https://resources.workable.com/travel-agent-job-description Wed, 17 Jul 2013 16:10:18 +0000 https://resources.workable.com/?p=546 A Travel Agent is a vacation planner who assists clients in finding their ideal destinations, matching them with suitable vacation spots, and providing a list of activities to enhance their travel experience.   Travel Agent responsibilities include: Planning and selling transportations, accommodations, insurance and other travel services Cooperating with clients to determine their needs and […]

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A Travel Agent is a vacation planner who assists clients in finding their ideal destinations, matching them with suitable vacation spots, and providing a list of activities to enhance their travel experience.

 

Travel Agent responsibilities include:

  • Planning and selling transportations, accommodations, insurance and other travel services
  • Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations
  • Providing relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers

travel agent job description

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Psychologist job description https://resources.workable.com/psychologist-job-description Fri, 07 Jan 2022 16:02:31 +0000 https://resources.workable.com/?p=83836 A Psychologist is a trained scientist specializing in studying the human mind to facilitate behavior change in clients. They employ their expertise to analyze and comprehend mental processes, providing effective guidance for individuals seeking psychological support and personal development.   Use this Psychologist job description to advertise your vacancies and find qualified candidates. Feel free […]

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A Psychologist is a trained scientist specializing in studying the human mind to facilitate behavior change in clients. They employ their expertise to analyze and comprehend mental processes, providing effective guidance for individuals seeking psychological support and personal development.

 

Use this Psychologist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs

Psychologist responsibilities include:

  • Conducting routine patient check-ups to assess their health condition and discover possible issues
  • Giving appropriate advice for healthy habits and preventative actions to promote overall health
  • Reaching an informed diagnosis based on scientific knowledge and the patient’s medical history

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Veterinarian job description https://resources.workable.com/veterinarian-job-description Tue, 19 Feb 2019 08:15:56 +0000 https://resources.workable.com/?p=32439 A Veterinarian is an animal healthcare professional who diagnoses and treats injuries and illnesses in animals. They use medical tools and diagnostic equipment like x-ray machines and perform surgeries when necessary. Veterinarians provide essential medical services for pets, similar to how physicians care for humans. Veterinarian responsibilities include: Examining animals and checking their health status […]

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A Veterinarian is an animal healthcare professional who diagnoses and treats injuries and illnesses in animals. They use medical tools and diagnostic equipment like x-ray machines and perform surgeries when necessary. Veterinarians provide essential medical services for pets, similar to how physicians care for humans.

Veterinarian responsibilities include:

  • Examining animals and checking their health status
  • Diagnosing illnesses and determining the best treatment
  • Dressing the wounds of injured animals

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Neurologist job description https://resources.workable.com/neurologist-job-description/ Mon, 21 Feb 2022 16:09:59 +0000 https://resources.workable.com/?p=84550 Neurologists are specialized doctors who diagnose and treat conditions impacting the brain, spinal cord, and nerves. They provide medical expertise in managing disorders related to the nervous system, offering comprehensive care and treatment options for patients.   Use this Neurologist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities […]

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Neurologists are specialized doctors who diagnose and treat conditions impacting the brain, spinal cord, and nerves. They provide medical expertise in managing disorders related to the nervous system, offering comprehensive care and treatment options for patients.

 

Use this Neurologist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a neurologist?

A neurologist is a medical doctor who specializes in the diagnosis and treatment of disorders that affect the nervous system. They have extensive knowledge of the brain, spinal cord, and nerves, and utilize their expertise to assess, diagnose, and manage neurological conditions.

Neurologists play a critical role in identifying and treating disorders such as migraines, seizures, neuropathy, and dementia. They work closely with patients to understand their symptoms, perform neurological examinations, and use diagnostic tests to make accurate diagnoses.

Neurologists provide comprehensive care, including prescribing medications, recommending therapies, and coordinating with other healthcare professionals to optimize patient outcomes.

What does a neurologist do?

A neurologist is a medical specialist who diagnoses and treats disorders of the brain, spinal cord, and nerves. They evaluate patients with neurological symptoms, conduct detailed examinations, order and interpret diagnostic tests, and develop treatment plans.

Neurologists treat conditions such as epilepsy, stroke, multiple sclerosis, Parkinson’s disease, and Alzheimer’s disease, among others. They may prescribe medications, recommend lifestyle modifications, and coordinate care with other healthcare professionals.

Neurologists play a crucial role in providing medical interventions, improving patient outcomes, and enhancing quality of life for individuals with neurological conditions.

Neurologist responsibilities include:

  • Diagnosing complex medical problems by referring to a patient’s history, examining them and conducting neurological tests
  • Counseling patients on neurological disorders and their background
  • Ordering neurological tests and interpreting the results of neuroimaging studies

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Computer Science job description https://resources.workable.com/computer-scientist-job-description Mon, 23 May 2022 08:06:18 +0000 https://resources.workable.com/?p=85131 A Computer Scientist is a technology expert who utilizes various computer programs and technologies to assist organizations in achieving their objectives. They apply their knowledge and skills to solve complex problems and drive innovation in the digital realm.   Use this Computer Scientist job description to advertise your vacancies and find qualified candidates. Feel free […]

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A Computer Scientist is a technology expert who utilizes various computer programs and technologies to assist organizations in achieving their objectives. They apply their knowledge and skills to solve complex problems and drive innovation in the digital realm.

 

Use this Computer Scientist job description to advertise your vacancies and find qualified candidates. Feel free to modify responsibilities and requirements based on your needs.

What is a Computer Scientist?

A Computer Scientist is a professional who engages in the study, experimentation, and exploration of technological fields such as artificial intelligence, robotics, and virtual reality. They possess the ability to think through complex computational and mathematical problems and challenges, aiming to improve the performance of computer systems and software.

What does a Computer Scientist do?

A Computer Scientist is responsible for developing new hardware, computing techniques, and materials while leveraging their expertise in various computer technologies. They work closely with organizational leaders to identify their technological needs and provide innovative solutions. Their work experience, problem-solving skills, and relevant training and certifications enable them to excel in the field of computer science.

Computer Scientist responsibilities include:

  • Developing new products or solving practical computing problems
  • Conducting research involving experimentation and modeling
  • Working as part of a research team with programmers, IT professionals, and mechanical, electrical, or software engineers to solve problems and create new products

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Electrical Engineer job description https://resources.workable.com/electrical-engineer-job-description Fri, 21 Jun 2019 13:46:57 +0000 https://resources.workable.com/?p=32936 An Electrical Engineer is a skilled professional specializing in the design and development of electricity-related products, such as power systems and household appliances. They collaborate with electronics and transmission & distribution engineering fields to create essential components for modern living.   Use this electrical engineer job description sample to advertise engineering vacancies for your company. […]

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An Electrical Engineer is a skilled professional specializing in the design and development of electricity-related products, such as power systems and household appliances. They collaborate with electronics and transmission & distribution engineering fields to create essential components for modern living.

 

Use this electrical engineer job description sample to advertise engineering vacancies for your company. Feel free to modify the responsibilities and requirements based on your specific needs.

What is an electrical engineer?

Electrical engineers develop and test electronic products and systems for a wide range of projects, from small-scale (e.g. household devices) to large-scale (e.g. electrical power systems). They operate in several disciplines, such as Power Engineering, Signal Processing, and Micro-electronics, based on their expertise.

What does an electrical engineer do?

Electrical engineers apply the principles of electricity, electronics, and electromagnetism to develop electrical products and systems. They perform risk assessments and ensure compliance with safety standards and electrical engineering codes. They also conduct research to create new applications.

Electrical Engineer job duties include:

  • Designing and improving electrical products and systems
  • Establishing manufacturing processes
  • Evaluating systems’ safety, reliability, and performance

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Recruiting Coordinator job description https://resources.workable.com/recruiting-coordinator-job-description Fri, 22 Jul 2016 07:02:03 +0000 https://resources.workable.com/?p=5913 A Recruiting Coordinator is a vital team member responsible for managing the end-to-end hiring process. They attract candidates, evaluate resumes, conduct interviews, and handle hiring paperwork. Strong communication skills and innovative thinking are essential in this role to ensure successful recruitment and timely project completion.   This is a Recruiting Coordinator job description template to […]

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A Recruiting Coordinator is a vital team member responsible for managing the end-to-end hiring process. They attract candidates, evaluate resumes, conduct interviews, and handle hiring paperwork. Strong communication skills and innovative thinking are essential in this role to ensure successful recruitment and timely project completion.

 

This is a Recruiting Coordinator job description template to attract candidates who are able to manage the full recruitment cycle for your company. It is also easy to customize to meet your specific job requirements for this position.

What is a Recruiting Coordinator?

A Recruiting Coordinator plays a crucial role in managing the hiring process from beginning to end. They support the recruitment team in attracting and evaluating candidates, scheduling and conducting interviews, and overseeing hiring paperwork. Recruiting Coordinators may work full-time or part-time, leveraging their expertise in HR best practices and innovative thinking to ensure effective talent acquisition.

What does a Recruiting Coordinator do?

Recruiting Coordinator responsibilities include attracting candidates, evaluating resumes, scheduling and conducting interviews, and managing the hiring paperwork. They should possess strong communication skills and demonstrate confidence in sourcing potential candidates. Creative thinking and timely project completion are highly valued attributes in this role.

Recruiting Coordinator responsibilities include:

  • Designing and implementing overall recruiting strategy
  • Consulting with managers to discover staff requirements and specific job objectives
  • Writing and posting job descriptions on career websites, newspapers and universities boards

recruiting coordinator job description

Hiring a recruiting coordinator? Sign up for Workable’s 15-day free trial to post this job and hire better, faster.

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Dental Hygienist job description https://resources.workable.com/dental-hygienist-job-description Mon, 04 Mar 2019 10:11:38 +0000 https://resources.workable.com/?p=32507 A Dental Hygienist is a skilled oral health professional who supports patients in achieving and maintaining optimal oral health. They assist Dentists by conducting screenings, taking X-rays, and providing support during dental visits, ensuring comprehensive care and promoting overall dental well-being.   Use this Dental Hygienist job description template to find reliable employees for your […]

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A Dental Hygienist is a skilled oral health professional who supports patients in achieving and maintaining optimal oral health. They assist Dentists by conducting screenings, taking X-rays, and providing support during dental visits, ensuring comprehensive care and promoting overall dental well-being.

 

Use this Dental Hygienist job description template to find reliable employees for your dental office or clinic. Feel free to modify this template based on your unique needs and local legal requirements.

Dental Hygienist job responsibilities include:

  • Conducting initial oral screenings
  • Cleaning and helping protect patients’ teeth (e.g. removing plaque or applying fluoride)
  • Educating patients of all ages on proper teeth care

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Social Media Specialist job description https://resources.workable.com/social-media-specialist-job-description Thu, 04 Jul 2013 08:34:12 +0000 https://resources.workable.com/?p=428 A Social Media Specialist is a skilled professional responsible for developing and executing social media strategies. They create engaging content, optimize company pages, and foster community interaction. With expertise in social media marketing and analytics, they drive customer engagement, website traffic, and revenue growth. Use this social media specialist job description sample to find reliable […]

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A Social Media Specialist is a skilled professional responsible for developing and executing social media strategies. They create engaging content, optimize company pages, and foster community interaction. With expertise in social media marketing and analytics, they drive customer engagement, website traffic, and revenue growth.

Use this social media specialist job description sample to find reliable candidates for your company. Feel free to modify the social media specialist duties and responsibilities as well as the qualifications listed below to fit your specific needs. Similar job titles include Social Media Manager or Digital Marketing Specialist.

What is a social media specialist?

A social media specialist is a skilled professional responsible for developing and executing social media strategies. They create engaging content, optimize company pages, and foster community interaction. Social media specialists are knowledgeable in various social media platforms and utilize analytics to drive customer engagement, website traffic, and revenue growth.

What does a social media specialist do?

The responsibilities of a social media specialist include building and executing social media strategies, generating and publishing daily content, optimizing company pages on various platforms, moderating user-generated content, analyzing social data, and collaborating with other departments to manage reputation and coordinate actions. They possess expertise in social media marketing, strong consulting and communication skills, and knowledge of web design and online marketing. A social media specialist is customer-oriented, detail-oriented, and capable of multitasking effectively.

Hiring a Social media specialist? Sign up for Workable’s 15-day free trial to post this job and hire better, faster.

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Construction Manager job description https://resources.workable.com/construction-manager-job-description Wed, 28 Aug 2013 09:21:21 +0000 https://resources.workable.com/?p=738 A Construction Manager is responsible for supervising the construction of residential, commercial, and industrial buildings. They collaborate with other managers, specializing in various project aspects, and are involved in all project phases from planning to completion.   This Construction Manager job description template is optimized for posting a project manager – construction job description in online job […]

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A Construction Manager is responsible for supervising the construction of residential, commercial, and industrial buildings. They collaborate with other managers, specializing in various project aspects, and are involved in all project phases from planning to completion.

 

This Construction Manager job description template is optimized for posting a project manager – construction job description in online job boards or careers pages and easy to customize for your company.

Construction Manager responsibilities include:

  • Overseeing and directing construction projects from conception to completion
  • Reviewing the project in-depth to schedule deliverables and estimate costs
  • Overseeing all onsite and offsite constructions to monitor compliance with building and safety regulations

construction manager job description

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IT Director job description https://resources.workable.com/it-director-job-description Tue, 19 Jan 2016 13:24:49 +0000 https://resources.workable.com/?p=3594 An IT Director is a technical professional responsible for overseeing network operations and project management. They ensure the successful execution of projects, creatively solving problems and addressing new challenges as they arise.   IT Director responsibilities include: Overseeing all technology operations and evaluating them according to established goals Devising and establishing IT policies and systems […]

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An IT Director is a technical professional responsible for overseeing network operations and project management. They ensure the successful execution of projects, creatively solving problems and addressing new challenges as they arise.

 

IT Director responsibilities include:

  • Overseeing all technology operations and evaluating them according to established goals
  • Devising and establishing IT policies and systems to support the implementation of strategies set by upper management
  • Analyzing the business requirements of all departments to determine their technology needs

it director job description

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Social Worker job description https://resources.workable.com/social-worker-job-description Fri, 30 Aug 2013 09:25:28 +0000 https://resources.workable.com/?p=758 A Social Worker plays a vital role in the legal system, safeguarding children, providing assistance to families in need, and conducting mental health assessments when necessary. They offer essential support, protection, and diagnosis for improved well-being and family stability.   This Social Worker job description template covers the key qualifications, duties and responsibilities of this […]

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A Social Worker plays a vital role in the legal system, safeguarding children, providing assistance to families in need, and conducting mental health assessments when necessary. They offer essential support, protection, and diagnosis for improved well-being and family stability.

 

This Social Worker job description template covers the key qualifications, duties and responsibilities of this role and can be easily customized to hire clinical, medical or school social workers. Similar job titles include Emergency Response Social Worker.

Social Worker responsibilities include:

  • Planning, coordinating and implementing support packages to help clients and their families cope in difficult times and overcome dependencies
  • Interviewing service users and assessing their current condition, needs, strengths and weaknesses
  • Addressing each case as a unit and setting tailored measurable goals

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